# SAVE Engagement Event Summaries

The U.S. Citizenship and Immigration Services (USCIS) SAVE program periodically hosts stakeholder events to allow SAVE users to share concerns, experiences, and ideas about the status verification process through SAVE. Feedback may support future process improvements.

Stay tuned for future engagements.

**SAVE Registration and Account Management Listening Session – Jan. 17, 2024**

On Jan. 17, 2024, U.S. Citizenship and Immigration Services hosted a SAVE Registration and Account Management Listening Session. SAVE is an online service for registered government agencies to verify the immigration status or naturalized/acquired U.S. citizenship of applicants for a benefit or license. The listening session audience included registered SAVE users from federal, state, and local agencies that administer benefits and licenses. The session was an opportunity for registered agency users to provide feedback on the SAVE registration and account management processes and ask questions.

**Some of the issues brought up at the listening session included:**
                    - Feedback on the registration process and system access and login procedures.
                    - The User and Account management processes, including accessing or updating individual user and/or agency accounts; or (if user role allows) accessing, adding, updating, or deleting other users.
                    - Experiences using SAVE reports, resources, or user support.

**Issues that stood out:**
                    - Users requested additional reporting options within SAVE, including: (1) a view of all cases run by their agency for a specific period; and (2) case reports that show all cases that are currently pending (within step two or three of additional verification). Users also expressed interest in a report to show an agency’s monthly cases run by user for billing/transactions purposes. SAVE clarified that this report is already available as a “Month End Agency Transaction by User Summary” Report.
                    - Users identified issues with Case Search or User Search. They would like more filtering options to limit what results are returned by a search. They also would like to have a better method for finding/viewing existing cases run by their agency.

**What we learned:**
                    - Users expressed trouble locating and/or accessing previous case(s) and duplicate case responses, issues with closing cases left open, and a burden of creating a new case.
                    - Users have varying levels of expertise. Training (self-led or instructor-led) continues to be an area of need.
                    - Users expressed concern with timeliness of support during registration or when requesting assistance in email or by phone.
                    - Users identified interest in attending upcoming SAVE webinars.
                    - Users identified interest in having additional options available to “search” resources on the SAVE public website.

This and other valuable feedback received will be considered for future process improvements. For more information on SAVE and other events, subscribe to GovDelivery or visit SAVE Webinars.

04/02/2024

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