1

Filed 3/22/13 Quinoz v. Empire Today CA1/5

NOT TO BE PUBLISHED IN OFFICIAL REPORTS

California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for 

publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication

or ordered published for purposes of rule 8.1115. 

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FIRST APPELLATE DISTRICT

DIVISION FIVE

GERMAN QUINONEZ,

Plaintiff and Respondent, A134448

v. (San Mateo County

Super. Ct. No. CIV493996)

EMPIRE TODAY, LLC,

Defendant and Appellant.

____________________________________/

German Quinonez filed a putative class action against Empire Today, LLC 

(Empire), a national flooring and window treatment business, alleging various Labor 

Code violations. Empire moved to dismiss for improper venue or, in the alternative, to 

compel arbitration pursuant to a form subcontractor agreement Quinonez signed. The 

trial court denied the motion. Among other things, the court concluded the arbitration 

provision in the agreement was procedurally and substantively unconscionable. 

Empire appeals. It contends: (1) the Illinois choice of law provision is 

enforceable; (2) it has standing to enforce the arbitration provision; (3) the arbitration 

provision is enforceable under Illinois and California law, particularly in light of AT&T 

Mobility LLC v. Concepcion (2011) ___ U.S. ___ [131 S.Ct. 1740] (Concepcion); (4) the 

court erred by refusing to sever the allegedly unconscionable provisions from the 
2

remainder of the agreement; and (5) the court erroneously concluded Empire failed to 

prove the agreement was ―the actual agreement.‖ 

We issued a notice pursuant to California Rules of Court, rule 8.276 informing 

counsel for Empire that we were considering imposing sanctions on our own motion on 

the grounds that the appeal is frivolous and that counsel failed to comply with its ethical 

duty to call our attention to law unfavorable to Empire‘s position, specifically, 

Samaniego v. Empire Today, LLC (2012) 205 Cal.App.4th 1138 (Samaniego). Counsel 

for Empire responded to the notice. We decline to impose sanctions on our own motion.

We affirm.

FACTUAL AND PROCEDURAL BACKGROUND

The Subcontractor Installer Agreement 

In November 2006, Quinonez entered into a subcontractor installer agreement 

(Agreement) with CA West Flooring, Inc. (CA West Flooring).1 The Agreement refers to 

CA West Flooring as ―Empire‖ and is 11 single-spaced pages of small-font print. It 

contains a forum selection clause providing ―[t]his Agreement shall be governed by, and 

construed in accordance with, the laws of Illinois and the parties agree jurisdiction and 

venue for any actions hereunder shall reside within the State of Illinois.‖ The Agreement 

also includes a unilateral fee-shifting provision requiring the subcontractor to pay 

attorney fees Empire might incur to ―enforce any of its rights hereunder or to collect any 

amounts due. Subcontractor shall pay Empire for all costs and expenses incurred 

including attorneys fees as well as interest on the amounts due. . . .‖ 

One provision of the Agreement requires the subcontractor to ―waive[ ] all right[s] 

to file a Mechanic‘s Lien‖ and provides remedies for Empire if the subcontractor does so: 

―4. The Subcontractor hereby waives all right to file a Mechanic‘s Lien and 

agrees that no Mechanic‘s Lien or any other form of lien shall be filed against the 

property of any Customer of Empire or in the name of any subcontractor, material men or 

 

1

Empire claims CA West Flooring is a subcontractor of an entity it calls ―Empire 

Carpets California Limited Partnership.‖ Empire does not describe its relationship with 

CA West Flooring or with Empire Carpets California Limited, nor does Empire cite any 

evidence supporting this claim. 
3

laborers employed by the subcontractor for any work or materials furnished in connection 

with performance of work under this Agreement. . . . In the event any attachment is 

levied or lien filed against any property of Empire or its Customers by reason of any act 

or omission or any alleged act or omission of subcontractor or its agents, then Empire 

shall have the right, . . . to take any and all steps necessary to release such attachments or 

lien, and Subcontractor shall be responsible for the payment to Empire or its Customers 

by reason thereof; plus interest thereof at the maximum rate permitted by law.‖ 

The Agreement requires the subcontractor to maintain an ―escrow account‖ and 

describes the uses for such an account: 

―5. As part of this Agreement, the Subcontractor agrees to maintain an escrow 

account with Empire in the amount of Fifteen Hundred Dollars ($1,500.00). Such monies 

shall be used for the remedying of failures, breaches, or substandard work relating to 

Customer claims, in the event the Subcontractor fails to remedy the same, including 

faulty installation, damage to Customer‘s property, and product damage due to 

identifiable installation related causes, such as scratches, cuts, impact, etc. To establish 

and maintain the Subcontractor‘s escrow account, 5% of the Subcontractor‘s fee shall be 

withheld by Empire until $1,500.00, or such other amount as reasonably determined in 

Empire‘s sole opinion to be necessary to safeguard Empire‘s interests, has been 

accumulated excluding interest. All unused monies in the escrow account shall be 

returned to the Subcontractor ninety (90) days after termination of this Agreement if at 

that time there are no pending claims.

―8. The Subcontractor agrees to warranty its installation workmanship against 

defects for a period of one year on all products installed. The Subcontractor shall 

promptly correct any work found, by Empire or its Customers, to be substandard, or at 

Empire‘s option, Empire may employ others to correct said work and deduct from the 

Subcontractors escrow account all costs incurred.

―10. Subcontractor agrees to indemnity Empire and to hold it harmless from any 

claim, demand, or suit. . . . In addition to all other rights and remedies available to it at 

law or in equity, Empire shall have the right to use the funds withheld pursuant to this 

Agreement to pay all obligations of Subcontractor under this paragraph.‖

The arbitration provision is set forth in the 34th and final section on pages 9 and 

10 of the Agreement. It provides: 

―34. Empire and Subcontractor agree that any and all disputes, claims or 

controversies (hereafter referred to as a  ̳claim‘) arising under or relating to this 

Agreement, . . . may, at the option of either Empire or Subcontractor, be adjudicated by 

final and binding arbitration under one arbitrator in accordance with the Commercial 
4

Dispute Resolution Rules of the American Arbitration Association in effect at the time 

the demand for arbitration is made.

―Any arbitration proceeding brought under this Agreement, and any award, 

finding or verdict of or from such proceeding shall remain confidential between the 

parties and shall not be made public. Subcontractor agrees that Subcontractor will assert a 

Claim only on behalf of Subcontractor‘s own self and that Subcontractor will not assert a 

Claim on behalf of, or as a member of, a class or group in either an arbitration proceeding 

or in any other forum or action. Empire and Subcontractor shall allow and participate in 

discovery in accordance with the Federal Rules of Civil Procedure for a limited period of 

ninety (90) days after the filing of the answer or other responsive pleading. Unresolved 

discovery disputes may be brought to the attention of, and may be disposed by, the 

arbitrator. [E]ither Empire or Subcontractor may bring an action in any court of 

competent jurisdiction, if necessary, to compel arbitration under this provision, to obtain 

preliminary relief in support [of] a claim to be adjudicated by arbitration, or to enforce an 

arbitration award. A judgment upon any award rendered by the arbitrator may be entered 

in any court having jurisdiction. If any term or clause of this arbitration is found to be 

unenforceable or in violation of applicable state law, Empire and Subcontractor shall treat 

this arbitration agreement as if that term or clause did not exist, and the remainder of this 

arbitration agreement shall remain in full force and effect.

BOTH EMPIRE AND SUBCONTRACTOR ARE HEREBY AGREEING TO 

ARBITRATION, IF CHOSEN, RATHER THAN LITIGATION OR SOME OTHER 

MEANS OR DISPUTE RESOLUTION, TO ADDRESS THEIR GRIEVANCES OR 

ALLEGED GRIEVANCES WITH THE EXPECT[ATION] THAT THIS RESOLUTION 

PROCESS MAY BE MORE COST-EFFECTIVE AND EXPEDIENT FOR THE 

[PA]RTIES THAN LITIGATION. BY ENTERING INTO THIS AGREEMENT AND 

THE ARBITRATION PROVISIONS OF THIS SECTION, BOTH PARTIES ARE 

GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE ANY DISPUTE 

DECIDED IN A COURT OF LAW BEFORE A JURY, AND INSTEAD ARE 

ACCEPTING THE USE OF ARBITRATION, IF CHOSEN, OTHER THAN AS SET 

FORTH IMMEDIATELY BELOW. [¶] THE PARTIES AGREE THAT DUE TO THE 

POSSIBLE IMMEDIATE AND IRREPARABLE HARM FROM A VIOLATION OF 

THE RESTRICTIVE COVENANT SECTIONS OF THIS AGREEMENT, THESE 

ARBITRATION REQUIREMENTS SHALL NOT APPLY TO ANY NON-COMPETE, 

NON-SOLICITATION OR NON-DISCLOSURE PROVISIONS, RIGHTS, AND 

LEGAL REMEDIES CONTAINED ELSEWHERE IN THIS AGREEMENT.‖

The initials ―G.Q.‖ appear at the bottom of each page of the Agreement. The rules 

of the American Arbitration Association were not attached to the Agreement Quinonez 

signed.
5

The Lawsuit

Quinonez worked as a carpet installer and a ―helper‖ for Empire from November 

2006 to December 2008. He claims he was fired after informing Empire he worked ―on a 

job removing carpet flooring where there was a great deal of asbestos.‖ 

In April 2010, Quinonez filed a putative class action against Empire on behalf of 

similarly situated individuals.2 The complaint alleges Empire failed to comply with 

various wage and hour laws by: (1) misclassifying individuals as independent contractors 

rather than employees; (2) failing to pay overtime wages and wages due upon termination 

of employment; (3) provide meal periods or a premium for missed meal periods; and (4) 

provide wage statements. (Lab. Code, §§ 201, 226.7, 226, 510, Bus. & Prof. Code, § 

17200.)3 

Empire answered the complaint and then removed the case to the Federal District 

Court for the Northern District of California. A few months later, Empire moved to 

dismiss or transfer the case to Illinois pursuant to the Agreement‘s forum selection clause 

or, in the alternative, to compel arbitration. The district court denied the motion. It 

determined the forum selection clause did not apply to the dispute and applied California 

law to evaluate the validity of the arbitration clause in the Agreement. The court 

 

2 Quinonez apparently dismissed CA West Flooring as a defendant and sued it in a 

separate action, Quinonez v. CA West Flooring, Inc., San Mateo Superior Court (No. 

CIV4992076). According to Quinonez‘s attorney, CA West Flooring was ―in default‖ in 

that action as of September 2011.

3

In December 2010, plaintiffs Salome Samaniego and Juventino Garcia filed a 

similar putative class action against Empire alleging similar California Labor Code 

violations (Samaniego v. Empire Today LLC, Ala. Super. Ct. (No. RG10549294)). 

Empire moved to dismiss or compel arbitration. The Alameda County Superior Court 

denied the motion. Analyzing a subcontractor installer agreement similar to the one at 

issue here, Division Three of this court affirmed, concluding: (1) the arbitration clause 

was procedurally and substantively unconscionable; (2) the choice of law provision was 

unenforceable and California law governed the enforceability of the arbitration clause; 

(3) the court was not required to sever the unconscionable provisions of the arbitration 

clause and enforce arbitration; and (4) the Federal Arbitration Act did not preempt the 

California unconscionability doctrine. (Samaniego v. Empire Today, LLC (2012) 205 

Cal.App.4th 1138 (Samaniego).) 
6

concluded the arbitration provision was invalid because the ―class action waiver clause 

conflicts with California law‖ and because it ―denies plaintiff, and others, an opportunity 

to exercise their legal rights.‖ The court declined to sever the agreement to remove the 

―unenforceable provision.‖ 

Empire appealed to the Ninth Circuit Court of Appeals (Ninth Circuit) but later 

moved to remand the case to the San Mateo County Superior Court after Quinonez 

conceded the amount in controversy did not satisfy the jurisdictional threshold in the 

Class Action Fairness Act. The Ninth Circuit granted the motion and remanded the case 

to the superior court.4 

The Denial of Empire’s Motion to Dismiss or Stay the Action and Compel Arbitration

In June 2011, Empire moved to dismiss for improper venue or, in the alternative, 

to stay the action and compel arbitration. Empire argued Quinonez agreed to litigate the 

dispute in Illinois pursuant to the Agreement‘s forum selection clause. In the alternative, 

Empire moved to enforce the parties ―agreement to arbitrate‖ their disputes under both 

Illinois and California law, claiming the arbitration provision was not unconscionable. In 

support of the motion, Empire submitted a copy of the Agreement and the declaration of 

Mario Lopez, an install manager for Empire.

In his declaration, Lopez averred he is ―familiar with . . . the process of 

contracting with installers to perform flooring and window installation work‖ for Empire 

Carpets, a wholly-owned subsidiary of Empire. Lopez described the process he uses 

when he contracts with installers: he provides them with a ―lengthy‖ application packet 

that includes the Agreement and ―advise[s] the potential installers that they can take it 

home to review and complete or they can review and complete the application packet in 

the office, whichever they prefer.‖ Lopez ―encourage[s] them to take it home so that they 

 

4

The Ninth Circuit dismissed the appeal pursuant to the parties‘ stipulation. In 

January 2011, Empire filed a motion to dismiss for improper venue or to stay and compel 

arbitration in the San Mateo Superior Court. A few days after Quinonez opposed the 

motion, the United States Supreme Court issued its opinion in Concepcion, supra, 131 

S.Ct. 1740 and the parties agreed to take the motion off calendar and file a new round of 

briefing. 
7

have more time to review the materials. . . .‖ Lopez then reviews the application packet 

with potential installers and answers their questions. According to Lopez, ―potential 

installers are given an unlimited amount of time to ask questions and to consider and 

complete the paperwork, including the Agreement.‖ Lopez reviews the completed 

application with the potential installer. 

Lopez continued: ―[i]f the potential installers have comments to the terms of the 

Agreement, [he is] open to negotiating those terms, subject to the approval of Empire‘s 

Market Support Group, and, if an agreement is reached, the potential installer can be 

engaged as a subcontractor for Empire.‖ Finally, Lopez averred he knows Quinonez ―as 

he was an installer in the San Francisco Market. Mr. Quinonez was contracted . . . 

pursuant to [the] . . . [A]greement to install carpet in approximately November 2006.‖ 

According to Lopez, Quinonez spoke English ―well enough to communicate‖ with him. 

Quinonez opposed Empire‘s motion. Quinonez contended the forum selection 

clause was unenforceable and that California law applied to the dispute. He further 

argued the arbitration agreement was procedurally and substantively unconscionable 

under both California and Illinois law. In support of the motion, counsel for Quinonez 

submitted a declaration averring Quinonez‘s damages were approximately $22,000. 

Quinonez also submitted a declaration averring: (1) Spanish is his first language and he 

speaks ―very little English[;]‖ (2) he resides in California, has never been to Illinois, has 

―very limited means[,]‖ and a current monthly income of $800; and (3) transferring the 

case to Illinois ―would effectively deprive‖ him of the opportunity to ―pursue [his] 

claims.‖ Quinonez further averred that when he was hired as an installer, he was 

―required to execute a form Subcontractor Installer Agreement, whereupon [he] was 

supposed to simply fill in [his] personal information on the first page and sign and initial 

the Agreement. The Agreement was presented [to him] as a take-it-or-leave-it contract, 

and there was no negotiation whatsoever about the terms of the Agreement.‖ The 

declaration was translated from English to Spanish for Quinonez. 

Finally, Quinonez filed a request for judicial notice attaching, among other things, 

the district court‘s order denying Empire‘s motion to dismiss or compel arbitration and 
8

the trial court‘s order denying Empire‘s motion to dismiss or compel arbitration in 

Samaniego, supra, 205 Cal.App.4th 1138. 

Following a lengthy hearing, the court denied Empire‘s motion. In a 22-page 

written order, the court determined Empire failed to demonstrate it was an intended third 

party beneficiary of the Agreement. It also concluded the forum selection clause ―[did] 

not require dismissal or change of venue‖ because, among other things, the lawsuit 

sought relief pursuant to California statutes and Quinonez‘s claims were not ―founded 

upon a written contract.‖ Next, the court determined the Agreement was ―[a] contract of 

adhesion‖ and was procedurally unconscionable under California law because ―[t]here 

was no negotiation of the . . . Agreement or the arbitration provisions thereof. There was 

clearly unequal bargaining power between the manual laborer and the corporate 

 ̳employer.‘ The Spanish-speaking [p]laintiff was presented with the lengthy English 

form contract, in tiny print, and required to fill in the blanks and sign it — without 

negotiation.‖ 

The court further concluded the Agreement was substantively unconscionable 

under California law because it was ―one-sided, in effect, as to the remedies available to 

the parties, as compared to the option of arbitration.‖ It explained, ―[t]he bottom line is 

that the employing entity retains the rights to bring lawsuits against the 

Subcontractor/employee and/or to have monetary self-help from the mandatory escrow 

fund, as to any claims that conceivably would arise in this relationship, but the 

Subcontractor/employee‘s claims can be forced into arbitration (with no right to lawsuit 

and no self-help remedies).‖ The court also determined the arbitration agreement was 

unconscionable under Illinois law. Finally, the court declined to sever the unenforceable 

provisions because ―[t]he arbitration provision has multiple unconscionability problems 

involving multiple provisions.‖
9

DISCUSSION

I.

Standards of Review

―On appeal from the denial of a motion to compel arbitration,  ̳[u]nconscionability 

findings are reviewed de novo if they are based on declarations that raise  ̳no meaningful 

factual disputes.‘ [Citation.] However, where an unconscionability determination ―is 

based upon the trial court‘s resolution of conflicts in the evidence, or on the factual 

inferences which may be drawn therefrom, we consider the evidence in the light most 

favorable to the court‘s determination and review those aspects of the determination for 

substantial evidence.‖ [Citation.] The ruling on severance is reviewed for abuse of 

discretion.‘ [Citations.] In keeping with California‘s strong public policy in favor of 

arbitration, any doubts regarding the validity of an arbitration agreement are resolved in 

favor of arbitration. [Citations.]‖ (Samaniego, supra, 205 Cal.App.4th at p. 1144.) We 

also review the issue of Empire‘s standing to enforce the arbitration provision de novo. 

(Molecular Analytical Systems v. Ciphergen Biosystems, Inc. (2010) 186 Cal.App.4th 

696, 708.)

II.

Assuming Empire Has Standing to Enforce the Agreement, 

the Agreement is Unenforceable

The court determined that Empire, a nonparty to the Agreement, failed ―to 

demonstrate by a preponderance of the evidence that it [was] a third party beneficiary of 

the Agreement. . . .‖5 

 

5

The court noted the Agreement was ―explicitly with CA West Flooring Inc. 

Although the term  ̳Empire‘ is used in the body of the form contract, that term is 

expressly defined as being CA West Flooring Inc. There is no mention . . . in the 

Agreement of any entity named Empire Today LLC.‖ The court concluded Empire did 

not present any evidence regarding the relationship between CA West Flooring and 

Empire, ―particularly economic, i.e., how money paid to [Quinonez] or payment for 

services provided by [Quinonez] to customers flowed to or from Empire. . . . No evidence 

is presented that CA West Flooring [ ] made affirmative promises to Empire. . . .‖ 
10

On appeal, Empire contends it has standing to compel arbitration as a third-party 

beneficiary of the Agreement. It also claims ―Quinonez is equitably estopped from 

asserting claims against Empire while repudiating the Agreement.‖ We assume for 

purposes of argument that Empire is a third-party beneficiary of the Agreement, but we 

conclude the arbitration provision is unenforceable because it is procedurally and 

substantively unconscionable. 

―California law on unconscionability is well established. [U]nconscionability has 

generally been recognized to include an absence of meaningful choice on the part of one 

of the parties together with contract terms which are unreasonably favorable to the other 

party. [Citation.] Phrased another way, unconscionability has both a procedural and a 

substantive element. [Citation.] The procedural element requires oppression or surprise. 

[Citation.] Oppression occurs where a contract involves lack of negotiation and 

meaningful choice, surprise where the allegedly unconscionable provision is hidden 

within a prolix printed form. [Citation.] The substantive element concerns whether a 

contractual provision reallocates risks in an objectively unreasonable or unexpected 

manner. [Citation.] Under this approach, both the procedural and substantive elements 

must be met before a contract or term will be deemed unconscionable. Both, however, 

need not be present to the same degree. A sliding scale is applied so that the more 

substantively oppressive the contract term, the less evidence of procedural 

unconscionability is required to come to the conclusion that the term is unenforceable, 

and vice versa. [Citations.]‖ (Samaniego, supra, 205 Cal.App.4th at pp. 1144-1145, 

internal quotations omitted, quoting Lhotka v. Geographic Expeditions, Inc. (2010) 181 

Cal.App.4th 816, 821 (Lhotka).)

A. The Agreement is Procedurally Unconscionable

In its opening brief, Empire relies on Lopez‘s declaration and contends the 

arbitration provision is not procedurally unconscionable because Quinonez had 

―unlimited time to review the Agreement, had ample opportunity to bargain, was walked 

through the Agreement‘s specific terms, and was welcome to keep a copy of the 

Agreement.‖ 
11

This argument fails for two reasons. First, it is based on a complete 

mischaracterization of Lopez‘s declaration. In his declaration, Lopez described his 

general practice of providing ―potential installers‖ with subcontractor installer 

agreements. Lopez did not aver he took any particular action with Quinonez. Lopez did 

not — as Empire contends — aver he gave Quinonez ―an  ̳unlimited‘ amount of time to 

review the Agreement‖ and complete it, nor did Lopez state he reviewed the Agreement 

with Quinonez and informed him that he could ―add provisions to, remove provisions 

from, or otherwise alter provisions in the Agreement . . . .‘‖ In fact, Lopez‘s declaration 

says remarkably little about Quinonez. In the final paragraph of his declaration, Lopez 

stated only: (1) he ―knows‖ Quinonez because he ―was an installer in the San Francisco 

Market. Mr. Quinonez was contracted with pursuant to a written subcontractor 

agreement . . . in approximately November 2006[;]‖ and (2) Quinonez could 

communicate with him in English.6 

Empire‘s claim that it is not at fault for Quinonez‘s apparent failure to read the 

Agreement or ―attempt negotiation‖ fails. In the trial court, Quinonez averred Spanish is 

his first language and that he speaks ―very little English.‖ Quinonez further averred that 

when he was hired as an installer, he was ―required to execute a form Subcontractor 

Installer Agreement, whereupon [he] was supposed to simply fill in [his] personal 

information on the first page and sign and initial the Agreement. The Agreement was 

presented [to him] as a take-it-or-leave-it contract, and there was no negotiation 

whatsoever about the terms of the Agreement.‖ Considering— as we must — the 

evidence in the light most favorable to the court‘s determination, we conclude Quinonez 

was not presented with an opportunity to negotiate the Agreement. (Murphy v. Check ‘N 

Go of California, Inc. (2007) 156 Cal.App.4th 138, 144 [reviewing trial court‘s 

 

6 At oral argument, counsel for Empire conceded Lopez had no personal knowledge 

of the circumstances surrounding the formation of Quinonez‘s agreement with CA West 

Flooring. Counsel also admitted substantial evidence supports the trial court‘s finding 

that Quinonez was presented with the contract on a take-it-or-leave-it basis. 
12

determination of unconscionability in the light most favorable to trial court‘s 

determination].)

Second, Empire‘s argument lacks support in case law. As it did unsuccessfully in 

Samaniego, Empire relies primarily on Roman v. Superior Court (2009) 172 Cal.App.4th 

1462, where the appellate court concluded an employment contract was not procedurally 

unconscionable because it ―was not buried in a lengthy employment agreement. Rather, 

it was contained on the last page of a seven-page employment application, underneath the 

heading  ̳Please Read Carefully, Initial Each Paragraph and Sign Below.‘ It was set forth 

in a separate, succinct (four-sentence) paragraph that Roman initialed, affirming she had 

seen it.‖ (Id. at p. 1471; see also Samaniego, supra, 205 Cal.App.4th at p. 1145.) As in 

Samaniego, Empire‘s reliance on Roman is misplaced. Here and in contrast to Roman, 

the arbitration clause is on the last two pages of a densely worded, single-spaced contract 

printed in small typeface. And unlike Roman, the arbitration provisions here were not set 

out in a separate section or flagged with a heading, and Quinonez did not initial them.7 

(Higgins v. Superior Court (2006) 140 Cal.App.4th 1238, 1252-1253 [arbitration 

provision unconscionable where it appeared near the end of a long, single-spaced 

document and was not highlighted or separately initialed].) 

Before oral argument, Empire brought our attention to Flores v. West Covina Auto 

Group, LLC (2013) 212 Cal.App.4th 895 (Flores), a case published after Empire filed its 

reply brief. In Flores, plaintiff automobile buyers brought a class action against a 

dealership and repair facility for, among other things, violations of the Consumer Legal 

Remedies Act, and the Unfair Competition Law. The trial court granted the defendants‘ 

petition to compel arbitration, concluding there was ― ̳no substantive unconscionability.‘‖ 

 

7 Quinonez initialed the bottom of each page of the Agreement but given that he 

likely does not read English, his initials on each page do not, as Empire claims, establish 

Quinonez saw the arbitration provision and agreed to its terms. Moreover, it does not 

appear Empire provided Quinonez with a copy of the relevant arbitration rules, a factor 

which would support a ―finding of procedural unconscionability.‖ (Trivedi v. Curexo 

Technology Corp. (2010) 189 Cal.App.4th 387, 393 [―[n]umerous cases have held that 

the failure to provide a copy of the arbitration rules to which the employee would be 

bound supported a finding of procedural unconscionability‖ and citing cases].)
13

On appeal, the plaintiffs argued the arbitration clause was ―unenforceable as 

unconscionable.‖ (Flores, supra, 212 Cal.App.4th at pp. 905, 918.) 

The Second Appellate District disagreed and affirmed. It held the arbitration 

clause presented only a ―low degree of procedural unconscionability.‖ (Flores, supra,

212 Cal.App.4th at p. 921.) The Flores court noted the plaintiffs submitted declarations 

in opposition to the petition to compel arbitration stating they: (1) were given a stack of 

documents and told to sign or initial them; (2) did not have an opportunity to negotiate 

the terms of the sales contract and were presented with the contract on a take-it-or-leaveit basis; (3) felt rushed into signing the documents; (4) did not realize the sales contract 

had a second, back side with additional terms, including the arbitration clause; and (5) did 

not have the opportunity to sign a contract without an arbitration clause or to use a 

computer to download information about arbitration organizations, including their 

procedures or rules. (Id. at p. 920.)

The Flores court also explained, however, that the primary buyer ―acknowledged‖ 

at her deposition that she had the opportunity to thoroughly read the sales contract before 

signing it. (Flores, supra, 212 Cal.App.4th at p. 920.) In addition, the cobuyer testified 

the primary buyer ―guided him through the contract and told him where to sign,‖ 

including a line below the following paragraph: ― ̳YOU AGREE TO THE TERMS OF 

THIS CONTRACT. YOU CONFIRM THAT BEFORE YOU SIGNED THIS 

CONTRACT, WE GAVE IT TO YOU, AND YOU WERE FREE TO TAKE IT AND 

REVIEW IT. YOU ACKNOWLEDGE THAT YOU HAVE READ BOTH SIDES OF 

THE CONTRACT, INCLUDING THE ARBITRATION CLAUSE ON THE REVERSE 

SIDE, BEFORE SIGNING BELOW. YOU CONFIRM THAT YOU RECEIVED A 

COMPLETELY FILLED–IN COPY WHEN YOU SIGNED IT.‘‖ (Id. at pp. 920-921.) 

The Flores court concluded the contract ―represented a degree of procedural 

unconscionability at the low end of the spectrum‖ because the plaintiffs ―did did not have 

the opportunity to negotiate the terms of the contract and it was presented to them as a 

take-it-or-leave-it proposition. That it was a contract of adhesion establishes this low 

degree of procedural unconscionability.‖ (Flores, supra, 212 Cal.App.4th at p. 921.) 
14

The court, however, determined the contract was ―at the low end of the spectrum‖ of 

procedural unconscionability because the plaintiffs should not have been surprised by the 

arbitration clause. According to the court, ―arbitration is a common means of dispute 

resolution in this day and age and cannot fairly be said to defeat the reasonable 

expectations of consumers.‖ In addition, the Flores court explained, ―the clause cannot 

fairly be described as hidden or inconspicuous within a prolix form. The contract itself is 

only one page with two sides. The form points out the existence of the arbitration clause 

on the front side in all capital letters, directly above the signature lines for the buyer and 

cobuyer. The arbitration clause is highlighted on the back in that it is outlined with a 

large box, by far the largest box of the three boxed-in provisions on the page. The 

provision‘s boldface, all capital heading further highlights it.‖ (Ibid.) 

The Flores court‘s conclusion on procedural unconscionability is distinguishable. 

Unlike the plaintiffs in Flores, Quinonez did not — and could not — read the contract 

before signing it. And in contrast to Flores, the Agreement was not two pages, but 11 

single-spaced pages of small-font print. The arbitration clause was buried at the end of 

the Agreement — in the 34th section on the final pages of the Agreement. And in 

contrast to Flores, the arbitration clause was not highlighted in any meaningful way.

Gutierrez v. Autowest, Inc. (2003) 114 Cal.App.4th 77 is instructive (Gutierrez). 

There, we concluded an arbitration provision in an automobile lease was procedurally 

unconscionable because the ―lease was presented to plaintiffs for signature on a  ̳take it or 

leave it‘ basis. Plaintiffs were given no opportunity to negotiate any of the preprinted 

terms in the lease. The arbitration clause was particularly inconspicuous, printed in 

eight-point typeface on the opposite side of the signature page of the lease. [The 

plaintiff] was never informed that the lease contained an arbitration clause, much less 

offered an opportunity to negotiate its inclusion within the lease or to agree upon its 

specific terms. He was not required to initial the arbitration clause.‖ (Id. at p. 89.) 

Here as in Gutierrez, Quinonez was presented with the Agreement on a ―take-it or 

leave it‖ basis. As the trial court concluded, ―[t]here was no negotiation of the subject 

Agreement or the arbitration provisions,‖ and there was ―clearly unequal bargaining 
15

power between the manual laborer and the corporate  ̳employer.‘ The Spanish-speaking 

Plaintiff was presented with the lengthy English form contract, in tiny print, and required 

to fill in the blanks and sign it — without negotiation.‖ Substantial evidence supports 

this conclusion and, as a result, the trial court properly determined the Agreement was 

procedurally unconscionable. 

B. The Agreement is Substantively Unconscionable

Empire contends the court erred by concluding the arbitration provision was 

substantively unconscionable. According to Empire, the arbitration provision is ―entirely 

fair‖ because Quinonez: (1) does not have to pay the costs of the arbitration; (2) does not 

have to travel to participate in the arbitration; and (3) is able to recover attorney fees. We 

are not persuaded. 

― ̳[S]ubstantive unconscionability focuses on the one-sidedness of the contract 

terms. In the context of an arbitration agreement, the agreement is unconscionable unless 

there is a  ̳―modicum of bilaterality‖‘ in the arbitration remedy. [Citations.]  ̳Although 

parties are free to contract for asymmetrical remedies and arbitration clauses of varying 

scope, . . . the doctrine of unconscionability limits the extent to which a stronger party 

may, through a contract of adhesion, impose the arbitration forum on the weaker party 

without accepting that forum for itself.‘ [Citation.]‖ (Flores v. Transamerica HomeFirst, 

Inc. (2001) 93 Cal.App.4th 846, 853 (Transamerica).) 

There are numerous one-sided provisions in the Agreement. First, it requires the 

subcontractor to deposit at least $1,500 into an escrow account controlled by Empire and 

allows Empire to deduct amounts from the subcontractor‘s pay. Second, the Agreement 

requires the subcontractor to waive his or her right to file a mechanic‘s lien. Third, the 

Agreement requires Quinonez to pay attorney fees incurred by Empire, but imposes no 

such reciprocal obligation on Empire. (Samaniego, supra, 205 Cal.App.4th at p. 1147 

[identical requirement requiring plaintiffs to pay Empire‘s attorney fees ―contribute[d] to 

a finding of unconscionability‖].) Finally, — and as in Samaniego — ―the Agreement 

exempts from the arbitration requirement claims typically brought by employers—

namely, those seeking declaratory and preliminary injunctive relief to protect Empire‘s 
16

proprietary information and noncompetition/nonsolicitation provisions—while restricting 

to arbitration any and all claims plaintiffs might bring.‖ (Id. at p. 1147; cf. Flores, supra,

212 Cal.App.4th at p. 926 [agreement not substantively unconscionable where arbitration 

provision allowed both parties to seek self-help remedies in small claims court without 

waiving the right to arbitration].) 

At oral argument, counsel argued Samaniego is distinguishable because the 

unconscionable provisions in the agreement at issue in that case — specifically a 

shortened six-month limitations period and one-sided attorney fee provision in Empire‘s 

favor — are not present in the Agreement. This argument misses the point for two 

reasons. First, the agreements in both cases restrict the plaintiffs‘ self-help remedies. 

Second, the Agreement contains several one-sided provisions. The absence of a 

shortened statute of limitations and a one-sided attorney fee provision does nothing to 

diminish the fact that the Agreement does ―not display a modicum of bilaterality.‖ 

(Transamerica, supra, 93 Cal.App.4th at p. 854.) Here as in Samaniego, ―the multiple 

one-sided provisions in the Agreement, considered together,‖ exhibit a ―strong indicia of 

substantive unconscionability.‖ (Samaniego, supra, 205 Cal.App.4th at p. 1148.) As a 

result, the court properly concluded the Agreement was substantively unconscionable.

III.

California Law Applies

Empire contends Illinois law governs the enforceability of the arbitration clause 

because the Agreement contains a choice of law provision providing, ―[t]his Agreement 

shall be governed by, and construed in accordance with, the laws of Illinois[.]‖ Empire

contends the trial court erred when it declined to enforce this clause and applied 

California law when deciding the motion to compel arbitration. 

Relying on Nedlloyd Lines B.V. v. Superior Court (1992) 3 Cal.4th 459, 464-465 

(Nedlloyd), Empire claims the choice-of-law clause must be ―construed broadly‖ to 

encompass plaintiffs‘ claims. The problem with this argument is that it was rejected in 

Samaniego, supra, 205 Cal.App.4th at page 1138, where our colleagues in Division 

Three concluded ―Empire‘s reliance on Nedlloyd misses the mark. There, the Supreme 
17

Court explained that  ̳[u]nder Nedlloyd, . . . the weaker party to an adhesion contract may 

seek to avoid enforcement of a choice-of-law provision therein by establishing that 

―substantial injustice‖ would result from its enforcement [citation] or that superior power 

was unfairly used in imposing the contract [citation] [indicating that evidence of unfair 

use of bargaining power may defeat enforcement of a forum-selection clause contained in 

an adhesion contract].‘ [Citation.] Thus,  ̳―[a] choice-of-law provision, like any other 

contractual provision, will not be given effect if the consent of one of the parties to its 

inclusion in the contract was obtained by improper means, such as by misrepresentation, 

duress, or undue influence, or by mistake. Whether such consent was in fact obtained by 

improper means or by mistake will be determined by the forum in accordance with its 

own legal principles. . . . Choice-of-law provisions contained in [adhesion] contracts are 

usually respected. Nevertheless, the forum will scrutinize such contracts with care and 

will refuse to apply any choice-of-law provision they may contain if to do so would result 

in substantial injustice to the adherent.‖‘ [Citation.]‖ (Samaniego, supra, 205 

Cal.App.4th at p. 1148, quoting Washington Mutual Bank v. Superior Court (2001) 24 

Cal.4th 906, 917-918 & fn. 6.) The Samaniego court then determined ―the same factors 

that render the arbitration provision unconscionable warrant the application of California 

law.‖ (Samaniego, supra, 205 Cal.App.4th at p. 1149.) 

In its opening and reply briefs, Empire did not contend Samaniego was wrongly 

decided. In fact, Empire did not cite Samaniego at all. In its response to the California 

Rules of Court, rule 8.276 notice, counsel for Empire claimed ―the Samaniego opinion‘s 

analysis of the choice-of-law provision is distinguishable‖ because the ―two cases have 

very different factual records and materially different agreements.‖ We disagree. The 

circumstances surrounding the formation of the Agreement are similar in both cases, and 

the agreements in both cases contain several one-sided, substantively unconscionable 

provisions. As in Samaniego, the factors that render the Agreement unconscionable 

warrant the application of California law. (Samaniego, supra, 205 Cal.App.4th at p. 

1148.) 
18

IV.

Empire’s Argument Regarding Concepcion Has No Merit

Empire contends the United State Supreme Court‘s decision in Concepcion, supra,

131 S.Ct. 1740 ―dispels any doubt about the enforceability of [the] arbitration 

provisions.‖ According to Empire, Concepcion expanded the Federal Arbitration Act 

(FAA) to ―preempt[ ] each unconscionability-based rationale the Superior Court provided 

for invalidating the arbitration provision here.‖ 

The problem with this argument is that it is identical to the argument made by 

Empire and rejected by our colleagues in Samaniego, supra, 205 Cal.App.4th at pages 

1150-1151. Empire does not contend Samaniego‘s rationale on this point was flawed. 

We agree with Samaniego and conclude state law continues to govern the 

unconscionability defense after Concepcion. As our high court recently explained, 

― ̳[g]enerally applicable contract defenses . . . such as unconscionability, may be applied 

to invalidate arbitration agreements without contravening‘ the FAA.‖ (Pinnacle Museum 

Tower Assn. v. Pinnacle Market Development (US), LLC (2012) 55 Cal.4th 223, 246-250, 

quoting Doctor’s Associates, Inc. v. Casarotto (1996) 517 U.S. 681, 687.) Put another 

way, ―the California Supreme Court has not held that unconscionability is no longer a 

viable defense to enforcement of an arbitration agreement. Rather, since Concepcion, the 

court has found the FAA applied in a construction defect dispute and proceeded to 

analyze whether the arbitration clause was unconscionable under California law, all 

without reference to Concepcion.‖ (Flores, supra, 212 Cal.App.4th at p. 919; see also 

Sparks v. Vista Del Mar Child & Family Services (2012) 207 Cal.App.4th 1511, 1519 

[―Concepcion did not eliminate state law unconscionability as a defense to the 

enforcement of arbitration agreements subject to the Federal Arbitration Act‖]; see also 

Natalini v. Import Motors, Inc. (2013) 213 Cal.App.4th 587, 595 [rejecting an argument

similar to the one Empire makes here and noting ―the impact of Concepcion is before the 

California Supreme Court in [a] car purchase agreement arbitration provision case, 

Sanchez v. Valencia Holding Co. . . . , S199119‖]; Flores, at p. 912 [―the defense of 

unconscionability to terms other than class arbitration waivers survives Concepcion‖].)
19

V.

The Court Did Not Err by Refusing to Sever the Agreement

As noted above, the court declined to sever the unconscionable provisions of the 

Agreement and enforce arbitration. It concluded severance was not appropriate 

notwithstanding the Agreement‘s severance clause because ―there is extensive interplay 

between the arbitration clause and the other provisions of the Agreement maximizing the 

remedies and rights of CA West Flooring . . . while subtracting and minimizing the 

remedies and rights of [Quinonez]. The arbitration provision has multiple 

unconscionability problems involving multiple provisions.‖ 

Empire‘s final argument is the court erred by refusing to sever ―any supposedly 

unconscionable terms‖ and otherwise enforce arbitration. We disagree. ―When an 

arbitration agreement is  ̳permeated‘ by unconscionability[,] the decision whether to 

sever the objectionable clauses or refuse to compel arbitration is within the trial court‘s 

exercise of discretion. [Citations.]‖ (Samaniego, supra, 205 Cal.App.4th at p. 1149.) 

― ̳An arbitration agreement can be considered permeated by unconscionability if it 

―contains more than one unlawful provision. . . . Such multiple defects indicate a 

systematic effort to impose arbitration . . . not simply as an alternative to litigation, but as 

an inferior forum that works to the [stronger party‘s] advantage.‖ [Citations.] ―The 

overarching inquiry is whether  ̳―the interests of justice . . . would be furthered‖‘ by 

severance.‖‘ (Ibid, quoting Lhotka, supra, 181 Cal.App.4th at p. 826.) 

Here, the court did not abuse its discretion by concluding severance would not 

serve the interests of justice. The authorities cited by Empire, including Gutierrez, supra, 

114 Cal.App.4th 77, and McManus v. CIBC World Markets Corp. (2003) 109 

Cal.App.4th 76 (McManus) do not alter our conclusion. In Gutierrez, the ―plaintiffs did 

not argue that any aspect of the arbitration agreement, aside from the costs provision, was 

unconscionable.‖ As a result, we concluded plaintiffs ―waived any argument that 

multiple defects exist in the arbitration agreement precluding severance.‖ (Gutierrez, 

supra, 114 Cal.App.4th at p. 93.) Here, there was no such waiver. McManus is similarly 

inapposite. There, the court determined only one provision — one requiring the payment 
20

of fees — was unconscionable. As the court explained, ―with the exception of the cost 

provision, the arbitration agreements are otherwise enforceable. The arbitration 

agreements are not so  ̳permeated‘ with unconscionable provisions that cannot be saved.‖ 

(McManus, supra, 109 Cal.App.4th at p. 102, quoting Armendariz v. Foundation Health 

Psychcare Services, Inc. (2000) 24 Cal.4th 83, 122-125.) As such, the court properly 

declined to sever the Agreement.

Having reached the conclusion that the Agreement is procedurally and 

substantively unconscionable and that the court properly declined to sever it, we need not 

address Empire‘s argument that the court erred by concluding it failed to establish a 

foundation for the Agreement. We note, however, that ―[f]or purposes of a petition to 

compel arbitration, it is not necessary to follow the normal procedures of document 

authentication.  ̳[T]he court shall order the petitioner and the respondent to arbitrate the 

controversy if it determines that an agreement to arbitrate the controversy exists. . . .‘ 

[Citation.] The statute does not require the petitioner to introduce the agreement into 

evidence. A plain reading of the statute indicates that as a preliminary matter the court is 

only required to make a finding of the agreement‘s existence, not an evidentiary 

determination of its validity.‖ (Condee v. Longwood Management Corp. (2001) 88 

Cal.App.4th 215, 218-219, citing Code Civ. Proc., § 1281.2.)

DISPOSITION

The order denying motion to dismiss for improper venue or to stay and compel 

arbitration is affirmed. Quinonez is awarded costs on appeal. 
21

_________________________

Jones, P.J.

We concur:

_________________________

Needham, J.

_________________________

Bruiniers, J.