52696 Federal Register / Vol. 86, No. 181 / Wednesday, September 22, 2021 / Notices 

NCD’s event page at https://ncd.gov/ 

events/2021/upcoming-council-meeting. 

To join the Zoom webinar, please use 

the following URL: https://

us06web.zoom.us/j/89220055273?

pwd=U3F5MCtpbDBz

MHBYS2ZLMG1SSFVRQT09 or enter 

Webinar ID: 892 2005 5273 in the Zoom 

app. The Passcode is: 824022. 

To join the Council Meeting by 

telephone, dial one of the preferred 

numbers listed. The following numbers 

are (for higher quality, dial a number 

based on your current location): (669) 

900–6833; (408) 638–0968; (312) 626– 

6799; (346) 248–7799; (253) 215–8782; 

(646) 876–9923; or (301) 715–8592. You 

will be prompted to enter the meeting 

ID 990–5149–5407 and passcode 

151964. International numbers are also 

available: https://us06web.zoom.us/u/ 

kdMOIA3DGa. 

In the event of audio disruption or 

failure, attendees can follow the meeting 

by accessing the Communication Access 

Realtime Translation (CART) link 

provided. CART is text-only translation 

that occurs real time during the meeting 

and is not an exact transcript. 

MATTERS TO BE CONSIDERED: Following 

welcome remarks and introductions, 

FY22 policy project updates will be 

given, including a presentation on 

NCD’s forthcoming Intellectual and 

Developmental Disabilities Medicaid 

Dental Reimbursement Project. 

Following FY22 project updates, the 

Chairman, Executive Director, and 

Executive Committee will provide 

reports. Following those reports, there 

will be a community advocacy 

presentation; followed by an update on 

follow-up policy themes projects; 

legislative and public affairs updates; a 

public comment session; an NCD 

training for Council Members on special 

government employee pay policy; and 

any unfinished business before 

adjournment. 

Agenda: The times provided below 

are approximations for when each 

agenda item is anticipated to be 

discussed (all times Eastern Daylight 

Time): 

Thursday, Oct. 7, 2021 

12:00–12:05 p.m.—Welcome and Call to 

Order 

12:05–12:50 p.m.—Policy Project 

Updates, FY22 

—Presentation and Q&A: IDD MedicaidDental Reimbursement Project 

—Updates: HCBS project/congregate 

settings; 2021 Progress Report 

(COVID–19); Disparate Treatment of 

Puerto Rican Residents with 

Disabilities Report; State Use of 

QALYs Project; Employee 

Misclassification Project; Voting 

Rights Project; Employment Program 

Inventory; 2022 Progress Report 

(Climate Change) 

12:50–1:00 p.m.—Chairman’s Report 

1:00–1:10 p.m.—Executive Director 

Report 

1:10–1:30 p.m.—Executive Committee 

Report 

—Updates: Governance Representative 

Report; Finance Representative 

Report; Status of funds; Presentation 

of FY23 budget 

1:30–2:05 p.m.—State Advocacy 

Highlight Presentation 

2:05–2:35 p.m.—Updates on Themes 

Projects 

—Updates: Health Equity/Medically 

Underserved Population Designation 

& Disability Cultural Competency 

Curriculum; Use of Quality-Adjusted 

Life Years (QALYs) as a Barrier to 

Health Care Access; Rationing and 

Denying Health Care to People with 

Disabilities; Medicaid Portability; 

Fostering Job Growth for People with 

Disabilities through the Small 

Business Administration 8(a) 

Business Development Program; 

Pursuing Better Data and Federal 

Guidance Regarding Sexual Assault of 

Students with Disabilities 

2:40–3:00 p.m.—Legislative and Public 

Affairs Report Out 

3:00–3:30 p.m.—Public Comment 

Via ‘‘Hand Raise’’ on Zoom; Review of 

Written Submissions 

3:30–4:00 p.m.—NCD Training for 

Council Members on Special 

Government Employee Pay Policy 

4:00 p.m.—Adjourn 

Public Comment: Your participation 

during the public comment period 

provides an opportunity for us to hear 

from you—individuals, businesses, 

providers, educators, parents and 

advocates. Your comments are 

important in bringing to the Council’s 

attention issues and priorities of the 

disability community. Because of the 

virtual setting, there will be a hybrid 

option for submitting public comment. 

The Council is soliciting public 

comment by email, in advance of the 

meeting; or via video or audio over 

Zoom during the meeting itself. Emailed 

public comment submissions will be 

reviewed during the meeting and 

delivered to members of the Council at 

its conclusion. You can also present 

public comment during the session by 

clicking the ‘‘Hand Raise’’ button in 

Zoom and waiting to be called on. If you 

plan to present over Zoom, please 

provide advance notice. To provide 

written comments in advance or to 

provide notice of your intent to present 

public comment during the live meeting 

via Zoom, please send an email to 

PublicComment@ncd.gov with the 

subject line ‘‘Public Comment’’ and 

your name, organization, state, and 

topic of comment included in the body 

of your email. Submission should be 

received no later than Oct. 6 to ensure 

inclusion. 

CONTACT PERSON FOR MORE INFORMATION: 

Nicholas Sabula, Public Affairs 

Specialist, NCD, 1331 F Street NW, 

Suite 850, Washington, DC 20004; 202– 

272–2004 (V), or nsabula@ncd.gov. 

Accommodations: An ASL interpreter 

will be on-camera during the entire 

meeting, and CART has been arranged 

for this meeting and will be embedded 

into the Zoom platform as well as 

available via streamtext link. The web 

link to access CART (in English) is: 

https://www.streamtext.net/ 

player?event=NCD. If you require 

additional accommodations, please 

notify Anthony Simpson by sending an 

email to asimpson.cntr@ncd.gov as soon 

as possible and no later than 24 hours 

prior to the meeting. 

Due to last-minute confirmations or 

cancellations, NCD may substitute items 

without advance public notice. 

Dated: September 17, 2021. 

Anne C. Sommers McIntosh, 

Executive Director. 

[FR Doc. 2021–20643 Filed 9–20–21; 4:15 pm] 

BILLING CODE 8421–02–P 

NATIONAL FOUNDATION FOR THE 

ARTS AND THE HUMANITIES 

Institute of Museum and Library 

Services 

Notice of Proposed Information 

Collection Requests: Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: Institute of Museum and 

Library Services, National Foundation 

for the Arts and the Humanities. 

ACTION: Notice; request for comment. 

SUMMARY: The Institute of Museum and 

Library Services (IMLS) as part of its 

continuing effort to reduce paperwork 

and respondent burden, is announcing 

an opportunity for public comment on 

a new proposed collection of 

information by the Agency. Under the 

Paperwork Reduction Act of 1995 

(PRA), Federal Agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, and to allow 60 days for 

public comment in response to the 

notice. This notice solicits comments on 

new collection proposed by the Agency. 

DATES: Submit comments on or before: 

November 22, 2021. 

Federal Register / Vol. 86, No. 181 / Wednesday, September 22, 2021 / Notices 52697 

ADDRESSES: Send comments to Connie 

Bodner, Ph.D., Director of Grants Policy 

and Management, Office of Grants 

Policy and Management, Institute of 

Museum and Library Services, 955 

L’Enfant Plaza North SW, Suite 4000, 

Washington, DC 20024–2135. Dr. 

Bodner can be reached by telephone: 

202–653–4636, or by email at cbodner@

imls.gov. Office hours are from 8:30 a.m. 

to 5 p.m., E.T., Monday through Friday, 

except Federal holidays. Persons who 

are deaf or hard of hearing (TTY users) 

can contact IMLS at 202–207–7858 via 

711 for TTY-Based Telecommunications 

Relay Service. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Amira Boland, 

Office of Management and Budget, 725 

17th St. NW, Washington, DC 20006, 

202–881–9453, via email to 

amira.c.boland@omb.eop.gov. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal Agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes Agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal Agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, IMLS is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veterans benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. IMLS will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection 

IMLS will collect this information by 

electronic means when possible, as well 

as by mail, telephone, technical 

discussions, and in-person interviews. 

IMLS may also utilize observational 

techniques to collect this information. 

Data 

Form Number(s): None. 

Type of Review: New. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with IMLS or one of its 

programs, either directly or via a 

Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

• OMB Approval Number: 3137– 

NEW. 

• Estimated Number of Respondents: 

5,000. 

• Estimated Time per Response: 

Varied, dependent upon the data 

collection method used. The possible 

response time to complete a 

questionnaire or survey may be 3 

minutes or up to 2 hours to participate 

in an interview. 

• Estimated Total Annual Burden 

Hours: 250. 

• Estimated Total Annual Cost to 

Public: $0. 

C. Public Comments 

IMLS invites comments on: (a) 

Whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

agency, including whether the 

information will have practical utility; 

(b) the accuracy of the agency’s estimate 

of the burden (including hours and cost) 

of the proposed collection of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for OMB 

approval of this information collection; 

they also will become a matter of public 

record. 

Dated: September 17, 2021. 

Kim Miller, 

Senior Grants Management Specialist, 

Institute of Museum and Library Services. 

[FR Doc. 2021–20497 Filed 9–21–21; 8:45 am] 

BILLING CODE 7036–01–P 

NUCLEAR REGULATORY 

COMMISSION 

[NRC–2021–0132] 

Information Collection: NRC Insider 

Threat Program for Licensees and 

Others Requiring Access to Classified 

Information 

AGENCY: Nuclear Regulatory 

Commission.