52494 Federal Register / Vol. 86, No. 180 / Tuesday, September 21, 2021 / Notices 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

[18XD4523WT_DS64950000_ 

DWT000000.000000_DP.64920]; OMB 

Control Number 1090–0008] 

Agency Information Collection 

Activities; Submission to the Office of 

Management and Budget for Review 

and Approval; E-Government Website 

Customer Satisfaction Surveys 

AGENCY: Office of the Secretary, Office 

of Strategic Employee and Organization 

Development, Federal Consulting 

Group, Interior. 

ACTION: Notice of information collection; 

request for comment. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, the 

Office of Strategic Employee and 

Organization Development, Federal 

Consulting Group is proposing to renew 

an information collection. 

DATES: Interested persons are invited to 

submit comments on or before October 

21, 2021. 

ADDRESSES: Send written comments on 

this information collection request (ICR) 

to the Office of Management and 

Budget’s Desk Officer for the 

Department of the Interior by email at 

OIRA_Submission@omb.eop.gov; or via 

facsimile to (202) 395–5806. Please 

provide a copy of your comments to 

Federal Consulting Group, Attention: 

Lucy Adams, 1849 C St. NW, MS 4344, 

Washington, DC 20240–0001, or by 

facsimile to (202) 513–5184, or via email 

to Luciana_adams@ios.doi.gov. Please 

reference OMB Control Number 1090– 

0008 in the subject line of your 

comments. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information about 

this ICR, contact Federal Consulting 

Group, Attention: Lucy Adams, 1849 C 

St. NW, MS 4344, Washington, DC 

20240–0001, by telephone at (202) 513– 

7679, by facsimile to (202) 513–5184, or 

via email to Luciana_adams@

ios.doi.gov. You may also view the ICR 

at http://www.reginfo.gov/public/do/ 

PRAMain. 

SUPPLEMENTARY INFORMATION: In 

accordance with the Paperwork 

Reduction Act of 1995, we provide the 

general public and other Federal 

agencies with an opportunity to 

comment on new, proposed, revised, 

and continuing collections of 

information. This helps us assess the 

impact of our information collection 

requirements and minimize the public’s 

reporting burden. It also helps the 

public understand our information 

collection requirements and provide the 

requested data in the desired format. 

A Federal Register notice with a 60- 

day public comment period soliciting 

comments on this collection of 

information was published on April 23, 

2021 (86 FR 21762). No comments were 

received. 

We are again soliciting comments on 

the proposed ICR that is described 

below. We are especially interested in 

public comment addressing the 

following issues: (1) Is the collection 

necessary to the proper functions of the 

Federal Consulting Group; (2) will this 

information be processed and used in a 

timely manner; (3) is the estimate of 

burden accurate; (4) how might the 

Federal Consulting Group enhance the 

quality, utility, and clarity of the 

information to be collected; and (5) how 

might the Federal Consulting Group 

minimize the burden of this collection 

on the respondents, including through 

the use of information technology. 

Comments that you submit in 

response to this notice are a matter of 

public record. Before including your 

address, phone number, email address, 

or other personal identifying 

information in your comment, you 

should be aware that your entire 

comment—including your personal 

identifying information—may be made 

publicly available at any time. While 

you can ask us in your comment to 

withhold your personal identifying 

information from public review, we 

cannot guarantee that we will be able to 

do so. 

Abstract: The Office of Management 

and Budget regulation at 5 CFR 1320, 

which implements the provisions of the 

Paperwork Reduction Act of 1995 (44 

U.S.C. 3501 et seq.), requires that 

interested members of the public and 

affected agencies have an opportunity to 

comment on information collection and 

recordkeeping activities [see 5 CFR 

1320.8(d)]. The Office of Strategic 

Employee and Organization 

Development, Federal Consulting Group 

has submitted a request to Office of 

Management and Budget to renew its 

approval of this collection of 

information for three years. 

This information collection activity 

provides a means to consistently assess, 

benchmark, and improve customer 

satisfaction with Federal government 

agency websites within the Executive 

Branch. The Federal Consulting Group 

of the Department of the Interior serves 

as the executive agent for this 

methodology and has partnered with 

Verint (through ForeSee, which was 

acquired in 2018) to offer this 

assessment to federal agencies. 

Verint/ForeSee is a leader in customer 

satisfaction and customer experience 

management on the web and related 

media. Its’ methodology (Customer 

Experience Analytics or CXA) is 

founded on publicly available ACSI 

(American Customer Satisfaction Index) 

methodology, that uses a cause-andeffect ‘‘structural equation model’’ to 

precisely measure satisfaction 

quantitatively from Website users’ 

surveys. The Verint/ForeSee CXA 

Methodology is a cross-agency 

methodology for obtaining comparable 

measures of satisfaction with Federal 

Government Websites. It is a predictive 

methodology that identifies specific 

areas for improvement and determines 

the impact of those improvements on 

citizen satisfaction and future citizen 

behaviors. The ultimate purpose of 

Verint/ForeSee CXA Predictive 

Methodology is to help improve the 

quality of goods and services available 

to American citizens, including those 

from the Federal government. The 

Verint E-Government Website 

Satisfaction Surveys will be completed 

subject to the Privacy Act of 1974, 

Public Law 93–579, December 31, 1974 

(5 U.S.C. 522a). The agency information 

collection will be used solely for the 

purpose of the survey. The contractor 

will not be authorized to release any 

agency information upon completion of 

the survey without first obtaining 

permission from the Federal Consulting 

Group and the participating agency. In 

no case shall any new system of records 

containing privacy information be 

developed by the Federal Consulting 

Group, participating agencies, or the 

contractor collecting the data. In 

addition, participating Federal agencies 

may only provide information used to 

randomly selected respondents from 

among established systems of records 

provided for such routine uses. There is 

no other agency or organization able to 

provide the information accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal agencies in making the best use 

of resources in a targeted manner to 

improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

or other matters that are commonly 

considered private. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it is operating under a currently 


lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 86, No. 180 / Tuesday, September 21, 2021 / Notices 52495 

valid Office of Management and Budget 

control number. The Office of 

Management and Budget control 

number for this collection is 1090–0008. 

The control number will be displayed 

on the surveys used. For expeditious 

administration of the surveys, the 

expiration date will not be displayed on 

the individual instruments. Response to 

the surveys is voluntary. 

Title of Collection: Verint Experience 

E-Gov Website Customer Satisfaction 

Surveys. 

OMB Control Number: 1090–0008. 

Form Number: None. 

Type of Review: Extension of a 

currently approved collection. 

Respondents/Affected Public: 

Individuals, Business, and State, Local, 

or Tribal Governments who have 

utilized Federal Government services. 

Estimated Completion Time per 

Response: Participation by Federal 

agencies will vary as new websites are 

added or deleted. However, based on 

our experience from the previous threeyear approval period, the number of 

surveys has been very consistent with 

little change and estimate for the next 

three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 250 with 

5,000 respondents per survey. 

Total Estimated Number of Annual 

Responses: 1,250,000 Responses. 

Total Estimated Number of Annual 

Burden Hours: 60,764 hours. 

Respondent’s Obligation: Voluntary. 

Frequency of Collection: Once per 

survey. 

Total Estimated Annual Non hour 

Burden Cost: None. 

An agency may not conduct or 

sponsor and a person is not required to 

respond to a collection of information 

unless it displays a currently valid OMB 

control number. 

The authority for this action is the 

Paperwork Reduction Act of 1995 (44 

U.S.C. 3501 et seq.). 

Dated: September 15, 2021. 

Jessica Reed, 

Director, Federal Consulting Group. 

[FR Doc. 2021–20244 Filed 9–20–21; 8:45 am] 

BILLING CODE 4334–63–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[LLCOS000000–L10200000–212L1109AF] 

Notice of Public Meetings of the 

Southwest Colorado Resource 

Advisory Council 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of public meetings. 

SUMMARY: In accordance with the 

Federal Land Policy and Management 

Act of 1976 and the Federal Advisory 

Committee Act of 1972, the U.S. 

Department of the Interior, Bureau of 

Land Management (BLM) Southwest 

Colorado Resource Advisory Council 

(RAC) will meet as indicated below. 

DATES: The RAC will conduct a field 

trip on Wednesday, October 20, 2021, 

from 8 a.m. to 4 p.m. The RAC will hold 

a business meeting on Thursday, 

October 21, 2021, from 10 a.m. to 3:30 

p.m. The field trip and business meeting 

are open to the public. 

ADDRESSES: If Centers for Disease 

Control and Prevention (CDC) COVID– 

19 guidelines preclude on-site meetings, 

the field trip will be cancelled. The 

Thursday, October 21 meeting will be 

held virtually via Zoom. The meeting 

link and participation instructions will 

be made available to the public via news 

media, social media, and the BLM 

Colorado website at: https://

www.blm.gov/get-involved/resourceadvisory-council/near-you/colorado/ 

southwest-rac. 

The field tour is to the Alpine Loop 

Scenic and Historic Byway outside 

Silverton, Colorado, and participants 

will start the trip at the San Juan Public 

Lands Center, 15 Burnett Ct, Durango, 

CO 81301. 

FOR FURTHER INFORMATION CONTACT: 

Shawn Reinhardt, Public Affairs 

Specialist; BLM Southwest District 

Office, 2465 S Townsend Ave., 

Montrose, CO 81401; telephone: (970) 

240–5339; email: sreinhardt@blm.gov. 

Persons who use a telecommunications 

device for the deaf (TDD) may call the 

Federal Relay Service (FRS) at 1–800– 

877–8339 to contact Mr. Reinhardt 

during normal business hours. The FRS 

is available 24 hours a day, 7 days a 

week, to leave a message or question. 

You will receive a reply during normal 

business hours. 

SUPPLEMENTARY INFORMATION: The 15- 

member Southwest Colorado RAC 

advises the Secretary of the Interior, 

through the BLM, on a variety of publicland issues in the Southwest District, 

including the Uncompahgre, Tres Rios, 

and Gunnison Field Offices. On October 

20, the RAC will tour sites along the 

Alpine Loop Scenic and Historic 

Byway, one of the most popular sites 

within the Southwest District, to learn 

about resource complexities. Members 

of the public are welcome to participate 

in the field tour but must provide their 

own transportation and meals. The field 

tour will follow current CDC COVID–19 

guidance regarding social distancing 

and wearing of masks. 

Agenda items for the October 21 

business meeting include resource and 

recreation management, travel 

management plans, a fuels reduction 

project, and field office updates. The 

meetings are open to the public and will 

adhere to applicable CDC protocols 

regarding COVID–19. A public-comment 

period will be held during the business 

meeting at 1:30 p.m. Contingent on the 

number of people who wish to comment 

during the public-comment period, 

individual comments may be limited. 

The public may present written 

comments to the Southwest Colorado 

RAC prior to the meeting. Please 

include ‘‘RAC Comment’’ in your 

submission. Before including your 

address, phone number, email address, 

or other personal identifying 

information in your comment, you 

should be aware that your entire 

comment—including your personal 

identifying information—may be made 

publicly available at any time. While 

you can ask us in your comment to 

withhold your personal identifying 

information from public review, we 

cannot guarantee that we will be able to 

do so. 

Individuals who plan to attend and 

need special assistance, such as sign 

language interpretation and other 

reasonable accommodations, should 

contact the BLM (see FOR FURTHER

INFORMATION CONTACT), and participants 

must RSVP at least 2 weeks in advance. 

Summary minutes for the RAC 

meetings will be maintained in the 

Southwest District Office and will be 

available for public inspection and 

reproduction during regular business 

hours within 30 days following the 

meeting. Previous minutes and agendas 

are available at: https://www.blm.gov/ 

get-involved/resource-advisory-council/ 

near-you/colorado/southwest-rac. 

(Authority: 43 CFR 1784.4–2) 

Jamie E. Connell, 

BLM Colorado State Director. 

[FR Doc. 2021–20314 Filed 9–20–21; 8:45 am] 

BILLING CODE 4310–JB–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[LLCO80200–L10200000.PH0000–212] 

Northwest Colorado Resource 

Advisory Council Meetings 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of public meetings. 


lotter on DSK11XQN23PROD with NOTICES1