Coast Guard Mobility Program

U.S. Coast Guard, Civil Rights Directorate http://www.uscg.mil/hq/cg00/cg00h/

Telephone: 1-888-992-7387 or 1-888-99-CRD-USCG TTY: 202-372-4523 This document 

was last modified on 01/15/2016 Page 1

Purpose

The Coast Guard Mobility Program is an assistive service that provides Coast Guard members, 

applicants and visitors with temporary mobility accommodations, such as motorized scooters and 

wheelchairs. Mobility accommodations are ideal for individuals recovering from surgery, 

illnesses, or injuries.

Benefits

Mobility accommodations allow individuals to return to work earlier than otherwise possible, to 

move around Coast Guard facilities, and to attend meetings or events. This program is in support 

of the Coast Guard’s reasonable accommodations policy. 

Program Management 

The Civil Rights Directorate (CRD) is the key administrator of this program. At Coast Guard 

Headquarters, Base National Capital Region (BNCR) has partnered with CRD to house and to 

equip the facility with requirements for the mobility devices. CRD objective is to establish 

mobility device partnerships with key Coast Guard bases throughout Coast Guard locations. 

THE MOBILITY PROGRAM GUIDANCE

Responsibility 

Users are responsible for the safe operation and security of the equipment while on loan. The 

user and or the requesting representative may be held responsible for loss or damages to 

equipment, the facility or personal property, if the loss or damage is caused due to misuse or 

negligence. Users or requesting representatives are responsible for returning mobility devices to 

pickup locations unless otherwise instructed to a different location. Supervisors or requesting 

representatives are responsible for notifying the Mobility Coordinator of any unreturned devices 

(due to changes in employment, permanent change of station (PCS), reassignment, retirement, 

etc.).

Mobility Device Assignment Period 

Devices requested through the Coast Guard Mobility program are for short-term usage and may 

be assigned up to 60 days, if required. They are available on a first-come, first-served basis and 

are subject to availability. If unavailable, the Mobility Coordinator will maintain a waiting list

for any devices. Extensions may be granted, depending on availability. The Mobility 

Coordinator will maintain a waiting list, if the requested equipment is not immediately available. 

If you require a long-term mobility device to move around Coast Guard facilities, consider 

requesting a device from your supervisor via the Coast Guard reasonable accommodation 

procedures, COMDTINST M5350.4 (series). 
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Eligibility

All Coast Guard personnel, civilian and military are eligible for mobility devices. Visitors, 

including applicants for employment are eligible to request mobility devices. Devices may be 

requested by the visitor’s sponsor. At Coast Guard Headquarters, request can be made through 

the BNCR visitor request system. 

Area of Use

Mobility devices may be used throughout the Coast Guard facilities only. Removing devices

from Coast Guard facilities will result in immediate cancellation of the assigned device. 

Device Request Process

Application - To request a mobility accommodation at Coast Guard Headquarters, contact a

Mobility Coordinator via email at HQS-SMB-CRD-EMP@uscg.mil or by telephone at (202) 

372-4263 or 4264. The completed application must be submitted to your supervisor for review 

and approval. Once approved by the supervisor, the application may be submitted via email to 

HQS-SMB-CRD-EMP@uscg.mil or delivered to a Civil Rights Directorate office located at 

7AA23.

Issuance - The Mobility Coordinator will contact the requesting individual once the application 

is received and the mobility device is available. The coordinator will make all efforts to provide 

the accommodation within 24 hours.

The Mobility Coordinator will provide the requestor with information about the program, 

process, user responsibilities, orientation, and guidelines on the safety and operations of the 

device. The coordinator will ensure that the device is in good working order prior to being 

issued and upon its return. If there are any issues with the device while on loan, contact the 

Mobility Coordinator.

Return – Users will receive an expected return date when the device is issued. Users should 

contact the Mobility Coordinator at least 48 hours prior to the expected return date if an 

extension is needed. Users should contact the Mobility Coordinator prior to the scheduled return 

date to coordinate the return. Upon the return, the Mobility Coordinator and the user will inspect

the equipment and closeout the assignment of the device by completing the return section of the 

originating application form. 

Mobility Coordinators Contact Information

Facility Telephone Location

Region 1 Primary (202) 372-4263 Lower Level 7/7AA23

Region 1 Alternative (202) 372-4264 Lower Level 7/7AA23
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Motorized Scooters Safety and Usage

 Read the Operator’s Manual and specifications.

 Operate scooters carefully and lookout for the safety of others. 

 Do not carry passengers or items that would exceed weight limitations indicated on the 

scooter; scooters are for single use only. 

 Limit scooter speed to average walking speed. Use caution when turning corners or 

proceeding through heavy pedestrian traffic. 

 Do not park scooters in an area that would restrict access to emergency exits, fire 

extinguishers, shelter-in-place rooms, or other egress routes. 

 Users are responsible for the security of assigned scooters. Keys shall not be left in 

unattended scooters.

 Scooters are Coast Guard property and must remain free of any personal adornments. 

 Operate scooters on pedestrian walkways and crosswalks only. Roadway use is 

prohibited.

 Contact the Mobility Coordinator if a scooter does not function properly.

Scooters Designated Parking

Overnight parking for scooters must be in designated areas only. Parking is authorized in the 

following locations at Coast Guard Headquarters:

 Within the department or office of the user in an area clear of normal walkways, 

hallways, emergency exits, fire extinguishers, or other egress routes.

 Within the parking garage on Parking Level 4 in the designated scooter parking/charging 

area.

Wheel Chairs Safety and Usage

 Ensure that brakes are locked before exiting or entering the wheelchair. 

 Adjust foot rests and arm rests if needed before transferring.

 Avoid staircases, steep slopes or inclines. Ask for assistance if needed.

 Avoid extreme leans that could possibly cause you to fall from a wheelchair.

 Avoid sliding or positioning yourself too far forward on the seat.

 Do not overreach for an object.

 Wheelchairs shall not be placed in an area that would restrict access to emergency exits, 

fire extinguishers, shelter-in-place rooms, or other egress routes.
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Wheel Chair Designated Storage

When not in use, storing/parking the wheelchair is authorized within the office of the user. Stay 

clear of narrow walkways, emergency exits, fire extinguishers, or other egress routes. Overnight 

storage must be secured, or left in designated areas.