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                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 10-K

                  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                   FOR THE FISCAL YEAR ENDED DECEMBER 31, 2003

                        Commission File Number: 000-28600

                       CCC INFORMATION SERVICES GROUP INC.
             (Exact name of registrant as specified in its charter)

              DELAWARE                               54-1242469
   (State or other jurisdiction of                (I.R.S. Employer
    incorporation or organization)              Identification Number)

                           WORLD TRADE CENTER CHICAGO
                 444 MERCHANDISE MART, CHICAGO, ILLINOIS  60654
          (Address of principal executive offices, including zip code)

               REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE:
                                 (312) 222-4636

           SECURITIES REGISTERED PURSUANT TO SECTION 12(B) OF THE ACT:
                                      NONE

           SECURITIES REGISTERED PURSUANT TO SECTION 12(G) OF THE ACT:
                          Common Stock, $0.10 par value

     Indicate  by  check  mark  whether the registrant (1) has filed all reports
required  to  be  filed by Section 13 or 15(d) of the Securities Exchange Act of
1934  during  the  preceding  12  months  (or  for  such shorter period that the
registrant  was required to file such reports), and (2) has been subject to such
filing  requirements  for  the  past  90  days.  Yes  [X]  No  [ ]

     Indicate  by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to the
best  of  the  registrant's  knowledge,   in  definitive  proxy  or  information
statements  incorporated  by  reference  in  Part  III  of this Form 10-K or any
amendment  to  this  Form  10-K.  [ ]

     Indicate  by  check mark whether the registrant is an accelerated filer (as
defined  in  Rule  12b-2  of  the  Act).  Yes  [X]  No  [ ]

     As of June 30, 2003, the aggregate market value of the registrant's  common
stock  held  by  non-affiliates  was  approximately $140,760,760, based upon the
closing  sales  price  of the registrant's common stock on  NASDAQ on such date.
For  purposes of this calculation, all directors, executive officers and holders
of  more  than  5%  of the registrant's outstanding common stock as of such date
were  deemed  to  be  "affiliates"  of  the  registrant.

     As  of  February  13,  2004,  26,524,059  shares of the registrant's common
stock,  par  value  $0.10  per  share,  were  outstanding.

                       DOCUMENTS INCORPORATED BY REFERENCE

     Part  III  of  this  Annual  Report  on Form 10-K incorporates by reference
portions  of  the registrant's Notice of 2004 Annual Meeting of Stockholders and
Proxy  Statement.

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              CCC INFORMATION SERVICES GROUP INC. AND SUBSIDIARIES
                           ANNUAL REPORT ON FORM 10-K
                  FOR THE FISCAL YEAR ENDED DECEMBER 31, 2003
                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----
                                     PART I

Item 1.  Business                                                             1
          Organization                                                        1
          Products and Services                                               2
          Sales and Marketing                                                 6
          Training and Support                                                6
          Customers                                                           6
          ChoiceParts Joint Venture                                           6
          Intellectual Property and Licenses                                  6
          Competition                                                         7
          Regulation                                                          8
          Research and Development                                            9
          Certain Risks Related to our Business                               9
Item 2.  Properties                                                          11
Item 3.  Legal Proceedings                                                   12
Item 4.  Submission of Matters to a Vote of Security Holders                 12

                                    PART II

Item 5.  Market for Registrant's Common Equity and Related Stockholder
          Matters                                                            12
Item 6.  Selected Financial Data                                             13
Item 7.  Management's Discussion and Analysis of Financial Condition and
          Results of Operations                                              14
Item 7A. Quantitative and Qualitative Disclosure About Market Risk           26
Item 8.  Financial Statements and Supplementary Data                         26
Item 9.  Changes in and Disagreements with Auditors on Accounting and
          Financial Disclosure                                               26
Item 9A. Controls and Procedures                                             26

                                    PART III

Item 10. Directors and Executive Officers of the Registrant                  27
Item 11. Executive Compensation                                              27
Item 12. Security Ownership of Certain Beneficial Owners and Management      27
Item 13. Certain Relationships and Related Transactions                      27
Item 14. Principal Accounting Fees and Services                              27

                                    PART IV

Item 15. Exhibits, Financial Statement Schedules and Reports on Form 8-K     28

Signatures                                                                   64
Directors and Executive Officers                                             65
Corporate Information                                                        66



FORWARD-LOOKING  STATEMENTS

     In  addition  to historical facts or statements of current conditions, this
Annual  Report  on  Form 10-K for the year ended December 31, 2003 ("Form 10-K")
contains  forward-looking  statements.  Forward-looking  statements  provide our
current expectations or forecasts of future events. These may include statements
regarding  market prospects of our products, sales and earnings projections, and
other  statements regarding matters that are not historical facts. Some of these
forward-looking  statements  may  be  identified  by  the  use  of  words in the
statements  such  as  "anticipate,"  "estimate,"  "expect," "project," "intend,"
"plan,"  "believe," or other words and terms of similar meaning. Our performance
and  financial  results  could  differ  materially from those reflected in these
forward-looking  statements  due  to general financial, economic, regulatory and
political  conditions  affecting the technology and insurance industries as well
as  more  specific  risks and uncertainties such as those set forth elsewhere in
the  Form  10-K.  Given  these  risks  and  uncertainties,  any  or all of these
forward-looking  statements may prove to be incorrect. Therefore, you should not
rely  on any such forward-looking statements. Furthermore, we do not intend, nor
are  we obligated, to update publicly any forward-looking statements. Risks that
we  anticipate  are  discussed  in  more detail in the section entitled "Item 1.
Business  - Certain Risks Related to Our Business." This discussion is permitted
by  the  Private  Securities  Litigation  Reform  Act  of  1995.

                                     PART I

ITEM  1.  BUSINESS

                                  ORGANIZATION

     CCC  Information  Services Group Inc. ("CCCG"), incorporated in Delaware in
1983  and  headquartered  in  Chicago,  Illinois,  is  a  holding company, which
operates  through  its  wholly  owned  subsidiary, CCC Information Services Inc.
("CCC").  CCC  and  CCCG are collectively referred to herein as the "Company" or
"we".  We employed 895 full-time employees at December 31, 2003, compared to 834
at  the  end  of  2002.  We  automate  the  process  of  evaluating and settling
automobile claims, which allows our customers to integrate estimate information,
labor  time and cost, recycled parts and various other calculations derived from
our  extensive  databases,  electronic images, documents and related information
into  organized electronic workfiles. We develop, market and supply a variety of
automobile  claim products and services which enable customers in the automobile
claims  industry,  including  automobile  insurance  companies, collision repair
facilities,  independent  appraisers  and  automobile  dealers,  to  manage  the
automobile  claim  and  vehicle  restoration  process.

     Our  principal products and services are CCC Pathways  collision estimating
software  ("CCC  Pathways"), which provides our customers with access to various
automobile  information  databases  and  claims  management  software,  and  CCC
Valuescope  Claim  Services  ("CCC  Valuescope"),  formerly  known as Total Loss
Valuation  Services.  Revenues  from  CCC  Pathways represented 61.1%, 60.6% and
58.3%  of our consolidated revenues for the years ended December 31, 2003, 2002,
2001,  respectively.  Revenues  from CCC Valuescope represented 21.8%, 23.7% and
25.5%  of  our consolidated revenues for the years ended December 31, 2003, 2002
and  2001,  respectively.

     As  of  December  31,  2003, White River Ventures Inc. ("White River") held
approximately  33%  of  our  outstanding common stock. In June 1998, White River
Corporation,  the  sole  shareholder  of  White  River,  was acquired by Demeter
Holdings Corporation, which is solely controlled by the President and Fellows of
Harvard  College,  a  Massachusetts  educational  corporation  and title-holding
company  for  the  endowment  fund  of  Harvard  University. Charlesbank Capital
Partners  LLC serves as the investment manager with respect to the investment of
White  River  in  the  Company.

     Our  principal  executive  office is located at World Trade Center Chicago,
444  Merchandise  Mart,  Chicago,  Illinois 60654. Our telephone number is (312)
222-4636  and  our  Internet home page is located at www.cccis.com; however, the
information  in,  or  that can be accessed through, our home page is not part of
this  report.  Our  annual reports on Form 10-K, quarterly reports on Form 10-Q,
current  reports  on  Form  8-K  and  amendments  to  such  reports, if any, are
available  free  of  charge,  on  our  Internet  home page as soon as reasonably
practicable  after  we electronically file such material with, or furnish it to,
the  Securities  and  Exchange  Commission  ("SEC").

                              PRODUCTS AND SERVICES

OVERVIEW

     Our  products  and  services  fall  into  five categories or "suites":  CCC
Pathways,  CCC  Valuescope,  Workflow  Products,  Information Services and Other
Products  and Services.  Each of these products and services suites is described
below.  CCC  has  long  been a leader and innovator in the automotive claims and
collision  repair  market.  CCC  has  over  21,000  collision repair-facilities,
located  in  all  50 states, and over 350 insurance company installations in the
United States. We have also pioneered value-added network communications between
industries  involved  in  claims settlement, and today our EZNet  communications
network  handles  an  average of over 1 million claims-related transactions each
business  day.  CCC Valuescope is also an established market leader. We continue
to  seek  products and services to anticipate and respond to changing demands in
the  auto-claims  industry.

CCC PATHWAYS

     This  suite  consists  of  our  collision  estimating  products:

     -    CCC Pathways Appraisal Solution (for insurance customers);
     -    CCC Pathways Estimating Solution (for collision repair facility
            customers);
     -    CCC Pathways Independent Appraiser Solution (for independent
            appraisers);
     -    CCC Pathways Digital Imaging;
     -    Recycled Parts Service; and
     -    Comp-Est Estimating Solution

     CCC  Pathways   helps  automobile  insurance  companies,  collision  repair
facilities  and  independent  appraisers  manage  aspects  of  their  day-to-day
automobile  claim  activities,  including  receipt  of  new  repair assignments,
preparation  of  estimates,  communication  of status and completed activity and
maintenance  of notes and reports. The CCC Pathways platform allows customers to
integrate  our  other services, including CCC Pathways Digital Imaging, Recycled
Parts  Services  and  CCC  Valuescope,  in  order  to  organize individual claim
information  in  electronic  workfiles,  which  can  be  stored  on  our   EZNet
communications  network, described in greater detail later in this section under
"Workflow  Products."  We  have  received  three  United  States patents for CCC
Pathways.  CCC  Pathways  can  be  used  on  laptop  or  desktop  computers.

     CCC  Pathways gives customers access to the MOTOR Crash Estimating Guide, a
comprehensive estimating guide, prepared by Motor Information Systems, a unit of
Hearst  Business  Publishing, Inc. ("Hearst"), which provides pricing, labor and
refinishing  information  for original equipment manufacturer parts and recycled
assemblies.  We  use  this  guide to create a database of parts, price and labor
time  for various repairs. An exclusive license from Hearst that expires in 2021
permits  us to publish this guide electronically, which is an integral component
of  CCC  Pathways.  For  more  information  about  this  license, please see the
description  later  in  this section under "Intellectual Property and Licenses."

     Customers also use CCC Pathways to access databases of information gathered
from  various vendors. These databases include one database, which compiles data
from  over  1,547  sources  on  local part availability and price information on
aftermarket  and  reconditioned  parts, and  another  database,  which  includes
information  on  pricing  and  availability  of  over 17,495 tire models from 24
different  manufacturers.  Customers  using  CCC  Pathways  with  Recycled Parts
Services  also  have  access to a database that provides local part availability
and  price information on over 22.7 million available recycled or salvage parts.
For  example, a customer may access the database of recycled or salvage parts to
determine  if a specific recycled part is available from an identified vendor in
his region and to ascertain the price of that part. If the customer selects that
part for use in the repair process, CCC Pathways integrates that choice into the
estimate  workfile.

     We  sell  Recycled Parts Services to our customers on a subscription and/or
per  transaction  basis  under multi-year agreements and bill our customers on a
monthly  basis  one  month  in  advance.

     We  update  the  MOTOR  Crash  Estimating  Guide  and  the other integrated
databases  used  by CCC Pathways for our customers  monthly via a CD-ROM, except
for  the  Recycled  Parts  Services  database,  which  the  vendor  updates
electronically  on  a  daily  basis.

     We license CCC Pathways to automobile insurance companies, collision repair
facilities  and  independent  appraisers  under  multi-year  contracts  and bill
customers  on  a  monthly  subscription  basis  one  month  in  advance.

     CCC  Pathways  Digital  Imaging.   Imaging  integration  allows  automobile
insurance  companies,  collision repair facilities and independent appraisers to
digitally  photograph, attach and transmit images of damaged vehicles to the CCC
Pathways  estimate  workfile.  These  electronic  images  can  be accessed by an
authorized  participant in the automobile claim process at any time and from any
location  that  is  web  enabled.  For  example,  an  adjuster  in  the field in
California  may  add  a  digital  image of a damaged vehicle to the CCC Pathways
estimate  workfile  using the integrated imaging function. The estimate can then
be stored on our EZNet communications network, which allows an insurance company
representative in New York to access the same workfile and digital image, review
the  estimate  and  approve  the  claim.  Our  EZNet  communications  network is
described  in  greater  detail  later in this section under "Workflow Products."
CCC  Pathways  Digital  Imaging  reduces  the  need  for  onsite inspections and
eliminates  film,  photo  processing,  travel  and  overnight  delivery  costs.

     We  sell  CCC  Pathways  Digital  Imaging to our customers under multi-year
contracts  and  bill  our customers on a monthly subscription basis one month in
advance.

     Comp-Est  Estimating  Solution  is  our  collision estimating software that
targets  smaller  repair  facilities that do not communicate electronically with
insurance  companies. This product also allows our customers to access the MOTOR
Crash  Estimating Guide and provides them with the ability to generate estimates
and  supplements.  We  sell  Comp-Est  Estimating  Solution  to  our  customers
generally  under  multi-year  contracts  and bill them on a monthly subscription
basis  one  month  in  advance.

 CCC  VALUESCOPE

     CCC  Valuescope.  Our  CCC  Valuescope  services  are  used  primarily  by
automobile  insurance  companies and independent appraisers in processing claims
involving  private  passenger vehicles that have been heavily damaged or stolen.
Typically, when the cost to repair a vehicle exceeds 70% to 90% of the vehicle's
value, the automobile insurance company will declare that vehicle to be a "total
loss."  In  such cases, we provide the insurer or independent appraiser with the
local  market value of the vehicle to assist in processing the claim. Our values
are  based  on  local  market  data  that  identifies  the location and price of
comparable vehicles. To compile this data, CCC representatives survey over 3,965
car  dealerships  in  more  than 265 markets at least twice each month to obtain
detailed  information  about  the vehicles on the dealerships' used car lots. We
also  subscribe  to  more than 1,900 local newspapers and other publications and
cull  information  from  the  classified  advertisements  to  provide additional
information  on  vehicle availability and pricing. We believe our CCC Valuescope
database  is among the most current and comprehensive vehicle databases in North
America.  Each  CCC  Valuescope valuation also includes a vehicle identification
search  under  VINguard,  which  matches  a  current  vehicle  claim against our
database  of  previously  totaled  or  stolen  vehicles  to  identify  potential
duplication  or  possible  fraud.

     Customers  of  CCC  Valuescope  who  are also customers of CCC Pathways may
access  the  CCC  Valuescope program electronically using CCC Pathways software.
Customers may also obtain CCC Valuescope valuations from us by telephone, e-mail
or  facsimile.  Our  TL2000  Solution  product  allows  customers  to submit CCC
Valuescope  valuation  requests  and  retrieve  CCC  Valuescope market valuation
reports  through  the  Internet  via secured access. In addition, our customers'
insureds  and  claimants  can access their own vehicle valuation reports via the
Internet.   Customers   may   store  CCC  Valuescope  valuations  on  our  EZNet
communications  network  as  part  of  a  claims  workfile.

     Commercial  and Recreational Vehicle Valuation Services ("CRV"). CRV is the
Company's  CCC  Valuescope  valuation  service  for  commercial and recreational
vehicles.  CRV  provides  valuations  for  specialty  vehicles including trucks,
semi-trailers,  marine  craft,  motorcycles,  recreational  vehicles  and
pre-fabricated  housing.

     We  sell CCC  Valuescope and CRV to our customers, including those who are
CCC  Pathways  customers, on a per-transaction basis under multi-year contracts.
Customers  are  generally  billed  in  the  month  following  the  transaction.

WORKFLOW  PRODUCTS

     EZNet Communications Network.  Our EZNet communications network is a secure
network  that  allows  clients  to  communicate  estimates and claim information
electronically.  Our  customers  can  access our EZNet communications network in
various  ways, including dedicated data lines and/or telephone lines via modems,
as  well  as  over  the  Internet. We offer various services such as dispatch of
assignment  information, estimate and supplement retrieval and electronic review
of  automobile  appraisals  to  our  customers  that are provided over our EZNet
communications  network,  all  of  which  comprise  our Electronic Direct Repair
services.  The  network  allows  customers  to  electronically communicate claim
information,  including  assignments, workfiles, estimates, images and auditable
estimate  data,  internally  and  among  insurance company appraisers, collision
repair  facilities,  independent  appraisers, insurance company reinspectors and
other  parties  involved  in the automobile claims process. EZNet communications
network  allows  customers to share information and review claims, regardless of
the  location  and provides them with an electronic library to catalog, organize
and  store  completed  claims  files.

     When  a customer completes an estimate, the customer may store the estimate
information  on  our EZNet communications network in the electronic library. For
example,  a remote claims adjuster in New York may prepare an estimate using CCC
Pathways and store the completed estimate on EZNet. An adjuster's supervisor and
other  members  of  his company's automobile claim team in California can access
the  estimate  through  our EZNet communications network on a confidential basis
using  a  claim  reference  number.

     We sell EZNet services to our customers under multi-year contracts and bill
them  on  a  per-transaction basis. Customers are billed at the beginning of the
month  following  the  transactions.

     CCC  Pathways  Quality  Advisor  and Quality Advisor Appraisal Review (QAAR
Plus).    QAAR  Plus allows for electronic audits of automobile repair estimates
prepared  by  direct  repair  facilities,  independent  appraisers  and internal
insurance  staff  for  quality  control and for identification and correction of
errors  or  discrepancies  prior  to the completion of repairs. In addition, CCC
Pathways  Quality Advisor allows automobile insurance companies to use available
historical  data to track the performance of appraisers and provides a mechanism
to  establish  and  monitor  compliance  with  certain  reinspection  objectives
developed by the automobile insurance company. For example, CCC Pathways Quality
Advisor  allows an insurance company to establish certain criteria for reviewing
the  preparation  of  estimates,  which  in turn allows the insurance company to
determine  if  an  appraiser  prepared  an  accurate  estimate.

     We  sell  CCC  Pathways Quality Advisor and QAAR Plus to our customers on a
per-transaction  basis  under multi-year agreements. Customers are billed at the
beginning  of  the  month  following  the  transactions.

     CCC  Autoverse.  Our  CCC Autoverse product consists of CCC Autoverse Claim
Management  (for  insurance  customers),  which  was  launched  during the third
quarter  of  2002, CCC Autoverse Repair Management (for multiple-location repair
facilities),  and  CCC Autoverse Appraiser Management (for independent appraiser
customers),  both  of  which  were launched during the first quarter of 2003 CCC
Autoverse   is  a  web-based open workflow solution that allows for the exchange
of  claims  information  derived  from  using  CCC  Pathways products as well as
established  collision  estimating  systems  that  meet  the  Collision Industry
Electronic  Commerce  Association  Estimating  Management  System  standard. CCC
Autoverse  products  permit the free flow of information between those who write
damage  estimates  and  insurers,  who  process  claims.

     CCC  Autoverse  Claim  Management  allows  the insurance adjuster to review
estimates  as  well  as  digital  images, supplements, claim summary reports and
other  documents  associated  with  the claim.  In addition, CCC Autoverse Claim
Management allows the insurance adjuster to review events, enter new assignments
and request and record payment information.  CCC Autoverse Claim Management also
provides  reporting  for  assignment  status.

     CCC  Autoverse  Repair Management allows the CCC Pathways user and non-user
repair  facility  operator  to  receive assignments into a central location from
multiple  insurance  carriers.  Through  the  CCC  Autoverse  dispatch  feature,
multi-location  repair facilities are provided the ability to load balanced work
across  their  different locations.  This permits the multi-location operator to
reduce  their  cycle  time  and  improve  their  shop  utilization.

     We  sell CCC Autoverse products to our customers on a per-transaction basis
under  multi-year agreements. Customers are billed at the beginning of the month
following  the  transactions.

INFORMATION  SERVICES  PRODUCTS

     ClaimScope  Navigator.  ClaimScope  Navigator  is  our  on-line,  web-based
information  service  that  provides a comprehensive method to create management
reports  comparing  industry  and company performance using CCC Pathways and CCC
Valuescope  data. ClaimScope Navigator permits our customers to conduct in-depth
analyses  of claim information by parts and labor usage, cycle time measurements
and  vehicle  type  and  condition.

     We  sell  our  ClaimScope  Navigator  service on a subscription basis under
multi-year  agreements,  which  are  billed  to  customers one month in advance.

OTHER  PRODUCTS  AND  SERVICES

     Pathways  Enterprise  Solution  and  Pathways  Professional  Advantage  .
Pathways  Enterprise  Solution  is  an  automotive  repair  facility  management
software  system  for  multiple location collision repair facilities that allows
them  to  manage  accounts, prepare employee schedules and perform various other
management  functions.  Pathways  Professional  Advantage,  similar  to Pathways
Enterprise  Solution,  is  a  repair  facility  management software system for a
single  store  location.

     We sell Pathways Professional Advantage and Pathways Enterprise Solution to
our customers under multi-year contracts and bill them on a monthly subscription
basis  one  month  in  advance.

     CARS  Direct  is  a  multi-vendor,  on-line  car  rental  reservation  and
management system, which allows insurers control over car class selection, rates
and  extensions.  We sell the CARS Direct service on a per-transaction basis and
bill  at  the  beginning  of  the  month  following  the  transactions.

                               SALES AND MARKETING

     All  of  our  services are currently sold throughout the United States. Our
sales  and  marketing  strategy is to strengthen our relationships with existing
customers  and  to  expand  our  current  customer  base by providing efficient,
integrated  and  value-added  services  in  the  automobile  claims industry. We
utilize  approximately  184  sales  and  service  professionals  to  market  and
implement  our  services.

                              TRAINING AND SUPPORT

     Our  training  and  support  staff,  which  consists  of  approximately  99
employees,  provides  basic  training  in  the field, advanced training courses,
telephonic  technical  support  and  implementation  services.  Our training and
support staff consists of individuals with technical knowledge relating not only
to  CCC software and services, operating systems and network communications, but
also  to  new  and  used  automobile  markets and collision repair. We routinely
analyze  customer  calls to modify services or training and, whenever necessary,
will  dispatch  a  field  representative  to  a  customer's  location.

                                    CUSTOMERS

     We  provide  our  services  primarily to automobile insurance companies and
collision repair facilities. Our insurance company customers include most of the
largest  United  States  automobile insurance companies and small to medium size
automobile  insurance  companies serving regional or local markets. CCC has over
21,000  collision  repair-facilities,  located  in  all  50 states, and over 350
insurance  company  installations  in the United States.  We charge fees for our
services  based  on either a monthly subscription or a per-transaction basis. No
single customer accounted for more than 6.4% of our total revenues in any of the
last  three  fiscal  years.

                            CHOICEPARTS JOINT VENTURE

     On  May  4,  2000,  we  formed  an  independent  company,  ChoiceParts, LLC
("ChoiceParts")  with  Automatic  Data Processing, Inc. ("ADP") and The Reynolds
and  Reynolds  Company  ("Reynolds").  We  have  a  27.5%  equity  interest  in
ChoiceParts.  See  Note  7,  "Investment  in  ChoiceParts,  LLC"  for additional
information.

                       INTELLECTUAL PROPERTY AND LICENSES

     Our  competitive advantage depends upon our proprietary technology. We rely
primarily  on  a  combination of patents, contracts, intellectual property laws,
confidentiality  agreements  and  software  security  measures  to  protect  our
proprietary rights. We distribute our services under written license agreements,
which grant our customers a license to use our products and services and contain
provisions  to  protect  our ownership and the confidentiality of the underlying
technology.  We  also require all of our employees and other parties with access
to  our confidential information to sign agreements prohibiting the unauthorized
use  or  disclosure  of  our  technology.

     We have trademarked names and slogans used in connection with virtually all
of  our  products and services, which we use in the advertising and marketing of
our  products and services. CCC Pathways and CCC are well-known marks within the
automobile  insurance  and  collision repair industries. We have patents for our
collision  estimating  service  pertaining to the comparison and analysis of the
"repair  or replace" and the "new or used" parts decisions. In 1999, we received
a  patent  covering  the  CCC  Pathways  method  for  managing  insurance  claim
processing.  Although  we  do  not  have  a patent concerning the CCC Valuescope
calculation  process,  the  processes  involved  in  this  program are our trade
secrets  and  are  essential  to  our  CCC  Valuescope  business.  Despite these
precautions,  we  believe that existing laws provide only limited protection for
our technology. A third party may misappropriate our technology or independently
develop  similar  technology. Additionally, it is possible other companies could
successfully  challenge  the  validity  or scope of our patents, diminishing the
competitive  advantage  that  our  patents  may  provide.

     We  license certain data used in our services from third parties to whom we
pay  royalties. With the exception of the MOTOR Crash Estimating Guide, which we
license  from  a  division  of  Hearst,  we do not believe that our services are
significantly  dependent  upon  licensed data that cannot be obtained from other
vendors.  Although  we  have  licensed  the estimating guide from Hearst through
2021,  we  do  not  have  access  to  an alternative database that would provide
comparable  information  in  the  event  the  license  is terminated. Hearst may
terminate  the license if any of the following events occur: (1) we fail to make
payment  of  license  fees, royalties and other charges due under the agreement;
(2)  we  do  not comply with the material terms and conditions of the agreement;
(3) we become bankrupt or insolvent and we are unable to perform our obligations
under  the  agreement;  or (4) upon two years' notice, if Hearst discontinues or
abandons  publication  of  the  estimating  guide.

     Any interruption of our access to the MOTOR Crash Estimating Guide provided
by  a  division  of Hearst could have a material adverse effect on our business,
financial  condition  and  results  of  operations.

     In  addition,  we license data used in the Recycled Parts Services database
and,  in 2002, we entered into a data supply agreement, which expires in June of
2005, with a new provider of recycled parts data, Car-Part.com. Any interruption
of  our  access  to  the  data contained in the Recycled Parts Services database
could  have  a  material  adverse  effect  on  our  business.

     We are not engaged in any material disputes with other parties with respect
to our ownership or use of our proprietary technology. We cannot assure you that
other  parties  will not assert technology infringement claims against us in the
future.  Defending any such claim may involve significant expense and management
time.  Moreover,  if any such claim were successful, we could be required to pay
monetary  damages,  refrain from distributing the infringing product or obtain a
license  from  the  party  asserting  the  claim,  which may not be available on
commercially  reasonable  terms.  In addition, we cannot assure you that we will
not have to take legal action in the future to enforce our intellectual property
rights,  as  we  have done in the action we filed against Mitchell International
Inc.  ("Mitchell")  described  in Item 3.  Legal Proceedings.  Any action we may
take to enforce our intellectual property rights may involve significant expense
and  management  time  and  the  outcome  is  uncertain.

                                   COMPETITION

     The  industry  in which we participate is highly competitive. We compete by
offering  value  added  products  and services that we believe are unique and by
providing  what  we  believe  is  superior customer service for these solutions.
Historically,  our principal competitors have included the Claims Services Group
of  ADP  and  Mitchell.  The  Claims  Services  Group  of ADP offers a collision
estimating,  digital  imaging  system  and  a  vehicle  valuation service to the
automobile  insurance  industry  and  a collision estimating and digital imaging
system  and  a shop management system to the collision repair industry. Mitchell
publishes  crash  guides  for both the automobile insurance and collision repair
industries  and  markets  collision  estimating,  shop  management  and  imaging
products.  In  addition, we face competition from several new companies, many of
which focus on the delivery of services over the Internet.  We experience steady
competitive  price  pressure.

     We  intend  to  address  competitive  price  pressures  by providing higher
quality  value-added solutions and services that offer more advanced features to
our  clients. We also intend to continue to develop unified, user-friendly claim
services  that  incorporate  our comprehensive proprietary inventory of data. We
expect  that  CCC  Pathways  will  continue  to provide a unique service for our
insurance  and  collision  repair  customers and allow us to effectively address
competitive  price  pressures.

     At  times,  insurance companies have entered into agreements with companies
(including  ADP,  Mitchell and CCC) that provide that the insurance company will
either  use  the product or service of that company exclusively or designate the
company  as  its preferred provider of that product or service. If the agreement
is  exclusive,  the insurance company requires that collision repair facilities,
independent  appraisers  and  regional  offices  use  the  particular product or
service.  If  the  company  is simply a preferred provider, the collision repair
facilities,  independent  appraisers  and regional offices are encouraged to use
one  of  the  approved  products,  but  may choose any other vendor's product or
service. Being included on the approved list of an insurance company or having a
product  that  is  endorsed  by the insurance company provides certain benefits,
including  immediate customer availability and an advantage over competitors who
may  not have such approval. To the extent an insurance company has endorsed ADP
or  Mitchell,  but  not  us,  we  may  experience  a  competitive  disadvantage.

                                   REGULATION

     The  Company's  insurance  company  customers  are  subject  to  laws  and
regulation  by  individual state insurance regulatory agencies.  In many states,
those  agencies  have  promulgated regulations governing the settlement of total
loss  insurance  claims,  and  the  Company monitors these regulations and their
impact  on  CCC  Valuescope.  A large portion of the revenue from CCC Valuescope
during  the year ended December 31, 2003 came from those states with the largest
number  of registered vehicles, such as California, Florida, Illinois, New York,
Pennsylvania,  Ohio,  New  Jersey,  Georgia  and  Texas,  with no specific state
accounting  for  more  than  approximately  17%  of the Company's volume for CCC
Valuescope.

     CCC  Valuescope  has  been expressly approved for use by regulators in some
states.  In  most  states,  there  is  no formal approval process for total loss
valuation  products, but CCC Valuescope is indirectly affected by the actions of
insurance  regulators because the Company's customers are subject to regulation.

     Periodically,  the  Company  or  its customers receive inquiries from state
insurance  regulators  regarding  various  aspects of CCC Valuescope.  Most such
inquiries  are  of  a  routine  nature and are addressed in the ordinary course.
However, from time to time, individual state Departments of Insurance have taken
positions  as to whether the use of CCC Valuescope valuations in compliance with
a  state's  claim  handling  regulations.

     The  Company  is  aware  that in 2002 and 2003 the California Department of
Insurance advised some of the Company's customers (which management estimates to
be  approximately 14% of the total revenue earned in 2003 from the Company's CCC
Valuescope  valuation  service) that their use of CCC Valuescope has not been in
compliance  with  applicable  California insurance regulations with respect to a
particular  component  of  the  product's methodology.  The Company believes the
product is, and has been, in compliance with the current California regulations.

     On  April 24, 2003, the California Department of Insurance formally adopted
new  regulations,  which,  if  implemented,  would  have required the Company to
change its methodology for computing total loss valuations in California.  These
regulations were scheduled to become effective on July 23, 2003, and the Company
was prepared to implement modifications to its methodology on that date so as to
be  in  compliance  with  the  new  regulations.  On  July 1, 2003, however, the
Personal  Insurance  Federation  of  California,  the  Association of California
Insurance Companies and the Surety Association of America filed a lawsuit in the
Superior  Court  of  the State of California for the County of Los Angeles that,
among other things, seeks a declaration that the new regulations were not valid.
The  Plaintiffs  in  the suit also sought a preliminary and permanent injunction
enjoining  the  implementation  of  those  regulations.  That  case is captioned
PERSONAL INSURANCE FEDERATION OF CALIFORNIA, et al. v. JOHN GARAMENDI, INSURANCE
COMMISSIONER OF THE STATE OF CALIFORNIA, Case No. BC298284 (filed July 1, 2003).
CCC  is  not  a  party  to  the  suit.

     On  July 22, 2003, the Court in the above-captioned action entered an order
preliminarily  enjoining  implementation  and  enforcement of the new California
regulations,  pending  a  resolution  of  the case on the merits.  Thus, the new
regulations did not go into effect on July 23, 2003.  The Company is not able to
predict  when  the  case will be resolved or whether the new regulations will or
will  not  take effect in whole or in part. In the event that the new California
regulations  are eventually implemented, the Company will implement its modified
methodology  to  be  in  compliance  with  those  regulations.

                            RESEARCH AND DEVELOPMENT

     For  the  years  2003,  2002  and 2001 we incurred research and development
costs  of  $6.3  million,  $7.6  million  and  $13.0  million,  respectively.

                      CERTAIN RISKS RELATED TO OUR BUSINESS

     Set forth below and elsewhere in this Report and in other documents we file
with  the  SEC  are  certain risks and uncertainties that we believe could cause
actual  results  to  differ  materially  from  the  results  contemplated by the
forward-looking  statements  contained  in  this  report.

WE  MAY NOT BE ABLE TO SUCCESSFULLY DEVELOP NEW PRODUCTS AND SERVICES, WHICH MAY
ADVERSELY  AFFECT  OUR  BUSINESS.

     The  markets  in  which  we  compete  are  increasingly  characterized  by
technological  change.  The  introduction  of  competing  products  and services
incorporating  new  technologies  could  render  some or all of our products and
services unmarketable. We believe that our future success depends on our ability
to  enhance  our  current  products and services and to develop new products and
services  that address the increasingly sophisticated needs of our customers. As
a  result,  we  have  in  the  past and intend to continue to commit substantial
resources  to  product  development  and  programming.  The  development  of new
products  and  services  may  result  in  unanticipated expenditures and capital
costs,  which  may  not be recovered in the event one or more of our products is
unsuccessful.  Our failure to develop and introduce new or enhanced products and
services  in  a  timely  and  cost-effective  manner  in  response  to  changing
technologies  or  customer  requirements would have a material adverse effect on
our  business,  financial  condition  and  results  of  operations.

OUR  ABILITY  TO PROVIDE COLLISION ESTIMATING SERVICES TO OUR CUSTOMERS COULD BE
SEVERELY  LIMITED  IF  OUR  ACCESS  TO  DATA  IS  INTERRUPTED.

     A  substantial  portion  of  the  data utilized in our collision estimating
products  is  derived  from the MOTOR Crash Estimating Guide, a publication of a
subsidiary  of  The Hearst Corporation. We have a license to use the MOTOR Crash
Estimating  Guide  data  under  an agreement with Hearst, which expires in 2021.
Hearst  may  terminate  the license if any of the following events occur: (1) we
fail  to make payment of license fees, royalties and other charges due under the
agreement;  (2)  we  do not comply with the material terms and conditions of the
agreement;  (3) we become bankrupt or insolvent and we are unable to perform our
obligations  under  the  agreement;  or  (4)  upon  two years' notice, if Hearst
discontinues  or  abandons  publication  of  the  estimating  guide.

      We  do  not  believe  that  we have access to an alternative database that
would  provide  comparable  information.  Any  interruption of our access to the
MOTOR  Crash  Estimating  Guide data could have a material adverse effect on our
business,  financial  condition  and  results  of  operations.  For  additional
information  regarding  our  license  with  Hearst,  see  the  section  entitled
"Business  -  Intellectual  Property  and  Licenses".

     In  addition, we license data used in the Recycled Parts Services database,
and  in  2002, we entered into a data supply agreement, which expires in June of
2005, with a new provider of recycled parts data, Car-Part.com. Any interruption
of  our  access  to  the  data contained in the Recycled Parts Services database
could  have a material adverse effect on our business. There can be no assurance
that  we  will  be  able  to  renew  this  agreement  on economic terms that are
beneficial  to  us,  or  at  all.

IF  WE  ARE UNABLE TO PROTECT OUR TRADE SECRETS, INTELLECTUAL PROPERTY AND OTHER
PROPRIETARY  INFORMATION,  OUR ABILITY TO COMPETE EFFECTIVELY COULD BE ADVERSELY
IMPACTED.

     We  regard  the  technology  underlying  our  products  and  services  as
proprietary.  We  rely primarily on a combination of intellectual property laws,
patents,  trademarks,  confidentiality  agreements and contractual provisions to
protect  our  proprietary  rights. We have registered certain of our trademarks.
Our  CCC Valuescope calculation process is not patented; however, the underlying
methodology  and  processes  are  trade  secrets  and  are  essential to our CCC
Valuescope business. Existing trade secrets and copyright laws afford us limited
protection.  Despite our efforts to protect our proprietary rights, unauthorized
parties  may  attempt to copy aspects of our software, implement our proprietary
patented technology or obtain and use information that we regard as proprietary.
Policing  unauthorized  use  of  our  software  is  difficult.  There  can be no
assurance  that  the  obligations  to  maintain the confidentiality of our trade
secrets  and  proprietary information will effectively prevent disclosure of our
confidential information or provide meaningful protection for proprietary patent
rights  and  our  confidential  information,  or  that  our  trade  secrets  or
proprietary  information will not be independently developed by our competitors.
There  can  be no assurance that our trade secrets, patent rights, copyrights or
proprietary  information  will  provide  competitive  advantages  or will not be
challenged or circumvented by our competitors. We may be required to litigate to
defend  against  claims  of  infringement,  to protect our intellectual property
rights,  which could result in substantial cost to, and diversion of efforts by,
us.  There  can be no assurance that we would prevail in any such litigation. If
we are unable to protect our proprietary rights in our intellectual property, it
could  have  a  material adverse effect on our business, financial condition and
results  of  operations.

WE  ARE INVOLVED IN LEGAL PROCEEDINGS THAT, IF ADVERSELY ADJUDICATED OR SETTLED,
COULD  MATERIALLY  IMPACT  OUR  FINANCIAL  CONDITION.

     We  are  currently involved in several legal proceedings that may result in
substantial  payments  by  the  Company. We currently are defendants in 11 class
action suits regarding CCC Valuescope. If we were to face a full court trial and
be  held  liable in any of the actions (or otherwise determine that it is in our
best interests to settle any of them), we could incur significant legal expenses
and be required to pay monetary damages (or settlement payments) that may have a
significant  negative  impact  on  our  financial condition. See Note 27, "Legal
Proceedings"  for  further  discussion.

WE HAVE A HISTORY OF OPERATING LOSSES AND OUR FUTURE PROFITABILITY IS UNCERTAIN,
WHICH  MAY  IMPACT  OUR  ABILITY  TO  CONTINUE  OPERATIONS.

     We  have  an accumulated net deficit from inception of approximately  $36.8
million  through December 31, 2003. Additionally, we failed to generate a profit
for  the  years  2001  and 2000.  Losses in those years had resulted principally
from  costs  incurred  in product acquisition and development, from servicing of
debt  and from general and administrative costs. The costs exceeded our revenues
in  most  years  prior to 2002. Although we increased our revenue in each of the
years  since  1999  and  generated  operating  income of $40.5 million and $37.3
million  in  2003 and 2002, respectively, there can be no assurance that we will
be  able  to sustain this revenue growth or achieve or maintain profitability in
the  future.

IF  WE ARE UNABLE TO GENERATE SUFFICIENT CASH FLOW TO SERVICE OUR OBLIGATIONS OR
FIND  ALTERNATIVE  FINANCING  SOURCES,  OUR  BUSINESS MAY BE ADVERSELY AFFECTED.

     Our  ability  to  make  payments  on  our  obligations  and to fund planned
expenditures  depends on our ability to generate future cash flow. This, to some
extent,  is  subject  to  general economic, financial, competitive, legislative,
regulatory  and  other  factors  that  are  beyond our control. In addition, our
ability  to  borrow  funds under our $30 million Credit Facility, depends on our
satisfying  various  covenants,  which  require us to maintain certain levels of
operating  cash flow, debt coverage and net worth and limits our ability to make
certain  investments. As of December 31, 2003, we were in compliance with all of
these  covenants  and  had  no  advances  under the Credit Facility. Our current
Credit  Facility  expires  during the fourth quarter of 2004 and there can be no
assurance  that  we  will be able to renew the Credit Facility on economic terms
that  are  beneficial  to  us,  or  at  all.

     We  cannot  assure  you  that  our  business  will  generate cash flow from
operations  or  that  future borrowings will be available to us under the Credit
Facility  or  otherwise. In addition, we can give no assurances as to whether we
will  be  able  to  obtain additional financing from other sources. Inability to
obtain  financing  from  alternative  sources  may have an adverse effect on our
financial  position,  results  of  operations  and  cash  flow.

VARIOUS STATE LAWS AND REGULATIONS GOVERN THE USE OF CCC VALUESCOPE BY INSURANCE
COMPANIES.

     Changes  in the content or interpretation of state laws or regulations in a
way  that  restricts  the  use  of  CCC  Valuescope by insurance companies could
restrict  our ability to sell CCC Valuescope in certain jurisdictions or require
us  to incur significant expenses, modify and maintain the product. In addition,
changes  in  interpretation  of  existing  laws  or regulations could expose the
Company or its customers to lawsuits or regulatory action relating to past usage
of  the  product.  These consequences of changes in content or interpretation of
state  laws  or  regulations may have a material adverse effect on our business,
financial  condition and results of operations. See "Regulation" section of Item
1.  Business.

IT MAY BECOME INCREASINGLY EXPENSIVE TO OBTAIN AND MAINTAIN LIABILITY INSURANCE.

     We  contract  for  insurance  to  cover  a  variety  of potential risks and
liabilities.  In  the  current  market,  insurance  coverage  is  becoming  more
restrictive and, when insurance coverage is offered, the deductible for which we
are  responsible  is larger. In light of these circumstances, it may become more
difficult  to  maintain  insurance  coverage  at  historical  levels, or if such
coverage  is  available,  the  cost  to  obtain  or  maintain  it  may  increase
substantially.  This  may  result  in  our being forced to bear the burden of an
increased  portion  of  risks  for  which  we have traditionally been covered by
insurance,  which  could  negatively  impact  our  results  of  operations.

TERRORIST  ACTS  AND  ACTS  OF  WAR MAY SERIOUSLY HARM OUR BUSINESS AND REVENUE,
COSTS  AND  EXPENSES  AND  FINANCIAL  CONDITION.

     Terrorist  acts  or  acts of war may cause damage or disruption to CCC, our
employees, facilities, suppliers, or customers, which could significantly impact
our  revenue,  costs  and  expenses  and  financial condition. The potential for
future  terrorist attacks, the national and international responses to terrorist
attacks  or  perceived  threats  to  national security, and other acts of war or
hostility  have  created  many  economic  and political uncertainties that could
adversely  affect  our  business  and  results of operations in ways that cannot
presently  be  predicted.

ITEM  2.  PROPERTIES

     Our  corporate  office  is located in Chicago, Illinois, where we lease two
spaces  of  a  multi-tenant facility, one for approximately 104,000 square feet,
which  expires  in  November 2008 and the second for approximately 37,000 square
feet, which expires at the end of February in 2004.  In Glendora, California, we
lease  approximately  42,000 square feet of a facility under a lease expiring in
June  2012,  where  a  satellite  development center and distribution center are
housed.  We  own a 50,000 square foot facility in Sioux Falls, South Dakota used
primarily  for certain customer service and claims processing operations. During
2001, we vacated approximately 34,000 feet of a multi-tenant facility in Chicago
previously  occupied  by  our  discontinued  DriveLogic  segment  under  a lease
expiring  in  March 2006.  We have subleased the premises through the end of the
term  on  the  existing  lease.  In  addition,  we vacated facilities previously
occupied by CCC Consumer Services Inc. and CCC International, both of which were
shut  down  in 2001, and we are currently subleasing approximately 12,000 square
feet  of  our  Sioux Falls facility.  During 2003, we also entered into a lease,
expiring  in  September  2006,  of  approximately  12,000 square feet in Itasca,
Illinois  for a customer service center. We believe that our existing facilities
are  adequate  to  meet  our  requirements  for  the  foreseeable  future.

ITEM  3.  LEGAL  PROCEEDINGS

     The  information  provided in Note 27 of the financial statements contained
in  Item  15(a)  1  of  this  Form  10-K  is  incorporated  herein by reference.

     On  April 22, 2003, the Company filed a patent infringement lawsuit against
Mitchell  International,  Inc.  in  the  United  States  District  Court for the
Northern  District  of Illinois (Eastern Division). In the complaint CCC alleges
that  Mitchell  is  infringing  CCC's  patent  entitled  "system  and method for
managing  insurance  claim  processing",  U.S.  Patent  No. 5,950,169 (the "'169
Patent").  The '169 Patent includes coverage for the parts comparison feature in
CCC  Pathways  collision  estimating  software.

     In  addition  to  a judicial determination that Mitchell infringed the '169
Patent,  CCC is seeking preliminary and permanent injunctions enjoining Mitchell
from  further  acts  of infringement of the '169 Patent, triple monetary damages
for  willful  infringement,  disgorgement  of  all  profits  resulting  from the
infringement  of  the  '169  Patent  and  attorneys  fees.

     On  July  3, 2003, Mitchell filed an answer to the lawsuit, denying that it
is infringing the '169 Patent.  Mitchell also seeks a declaration from the Court
that  the  '169  Patent  is  invalid.

     Discovery  in  the  case is in its early stages and is continuing.  A trial
date  has  not  yet  been  set  for  the  matter  by  the  Court.

ITEM  4.  SUBMISSION  OF  MATTERS  TO  A  VOTE  OF  SECURITY  HOLDERS

     None.

                                     PART II

ITEM  5.  MARKET  FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS

     Our  common  stock is traded on the NASDAQ National Market under the symbol
"CCCG." The following table sets forth the high and low closing sales prices per
share  of  our  common  stock  for  the  fiscal  periods  indicated:

<TABLE>
<CAPTION>
<S>             <C>     <C>     <C>     <C>
                     2003            2002
                --------------  --------------
                 HIGH     LOW    HIGH     LOW
                ------  ------  ------  ------
First Quarter   $21.60  $15.97  $ 9.42  $ 6.60
Second Quarter  $18.19  $13.92  $14.29  $ 9.41
Third Quarter   $16.76  $12.37  $13.99  $ 9.79
Fourth Quarter  $17.20  $16.55  $20.35  $13.52
</TABLE>

     Our  policy  has  been  to  retain cash to fund future growth. Accordingly,
since our initial public offering of common stock in August of 1996, we have not
paid  any  dividends.  As of February 13, 2004, there were 26,524,059 shares of
common  stock  outstanding. There were 64 stockholders of record on February 13,
2004.

ITEM 6. SELECTED FINANCIAL DATA

     Below are the Company's condensed consolidated statements of operations and
selected  balance  sheet information for the five years ended December 31, 2003.
This  information  should be read in conjunction with the Consolidated Financial
Statements,  which  are  included  elsewhere in this Annual Report on Form 10-K.

<TABLE>
<CAPTION>
<S>                                               <C>        <C>        <C>        <C>        <C>
                                                                YEAR ENDED DECEMBER 31,
                                                  ----------------------------------------------------
                                                    2003        2002       2001       2000      1999
                                                  ----------------------------------------------------
                                                        (IN THOUSANDS, EXCEPT PER SHARE DATA)

CONSOLIDATED STATEMENT OF OPERATIONS:
Revenues . . . . . . . . . . . . . . . . . . . .  $193,352   $191,860   $187,941   $184,641   $179,021
Expenses:
  Operating expenses . . . . . . . . . . . . . .   151,825    153,688    175,768    181,018    160,751
  Restructuring charges. . . . . . . . . . . . .     1,061        869     10,499      6,017      2,242
  Litigation settlements . . . . . . . . . . . .         -          -      4,250      2,375          -
                                                  ----------------------------------------------------
Operating income (loss). . . . . . . . . . . . .    40,466     37,303     (2,576)    (4,769)    16,028
Interest expense . . . . . . . . . . . . . . . .      (392)      (708)    (5,680)    (3,135)    (1,358)
Other income (expense), net. . . . . . . . . . .       272        455       (248)     5,101        412
Gain on exchange of investment securities, net .         -          -          -     18,437          -
Loss on investment securities and notes. . . . .         -          -    (28,267)         -          -
CCC Capital Trust minority interest expense. . .         -     (3,984)    (1,371)         -          -
Equity in net losses of ChoiceParts investment .       (21)      (291)    (2,486)    (2,071)         -
                                                  ----------------------------------------------------
Income (loss) from continuing operations before
  income taxes . . . . . . . . . . . . . . . . .    40,325     32,775    (40,628)    13,563     15,082
Income tax (provision) benefit . . . . . . . . .   (14,285)   (10,420)    18,329     (3,452)    (7,352)
                                                  ----------------------------------------------------
Income (loss) from continuing operations before
  equity losses. . . . . . . . . . . . . . . . .    26,040     22,355    (22,299)    10,111      7,730
Equity in net losses of affiliates . . . . . . .         -          -     (2,354)   (15,650)    (6,645)
                                                  ----------------------------------------------------
Income (loss) from continuing operations . . . .    26,040     22,355    (24,653)    (5,539)     1,085
Income (loss) from discontinued operations, net
  of income taxes. . . . . . . . . . . . . . . .         -        354     (5,972)    (3,704)      (333)
                                                  ----------------------------------------------------
Net income (loss). . . . . . . . . . . . . . . .    26,040     22,709    (30,625)    (9,243)       752
Dividends and accretion on mandatorily
  redeemable preferred stock . . . . . . . . . .         -          -          -          -         (2)
                                                  ----------------------------------------------------
Net income (loss) applicable to common stock . .  $ 26,040   $ 22,709   $(30,625)  $ (9,243)  $    750
                                                  ====================================================


INCOME (LOSS) PER COMMON SHARE-BASIC
  Income (loss) from continuing operations . . .  $   0.99   $   0.86   $  (1.12)  $  (0.25)  $   0.05
  Income (loss) from discontinued operations . .         -       0.01      (0.27)     (0.17)     (0.02)
                                                  ----------------------------------------------------
Net income (loss). . . . . . . . . . . . . . . .  $   0.99   $   0.87   $  (1.39)  $  (0.42)  $   0.03
                                                  ====================================================

INCOME (LOSS) PER COMMON SHARE-DILUTED
  Income (loss) from continuing operations . . .  $   0.94   $   0.83   $  (1.12)  $  (0.25)  $   0.05
  Income (loss) from discontinued operations . .         -       0.01      (0.27)     (0.17)     (0.02)
                                                  ----------------------------------------------------
Net income (loss). . . . . . . . . . . . . . . .  $   0.94   $   0.84   $  (1.39)  $  (0.42)  $   0.03
                                                  ====================================================


Weighted average shares outstanding:
  Basic. . . . . . . . . . . . . . . . . . . . .    26,243     25,850     21,967     21,851     22,856
  Diluted. . . . . . . . . . . . . . . . . . . .    27,655     26,904     21,967     21,851     23,162


SELECTED CONSOLIDATED BALANCE SHEET DATA:
 Cash and marketable securities. . . . . . . . .  $ 27,759   $ 20,200   $    766   $    912   $  1,378
 Working capital . . . . . . . . . . . . . . . .    14,287     (4,444)   (20,256)   (24,886)    (3,868)
 Total assets. . . . . . . . . . . . . . . . . .    86,735     67,843     62,194     94,688     84,549
 Long-term debt, excluding current maturities. .         -          -      7,145     42,000     24,685
 Stockholders' equity (deficit). . . . . . . . .    51,583     21,184     (6,811)     2,118     15,261
</TABLE>

ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF  OPERATIONS

     The  following  discussion  should  be  read  together  with  the Company's
consolidated financial statements and notes thereto, appearing elsewhere in this
Form  10-K. This item contains forward-looking statements that involve risks and
uncertainties. Actual results may differ materially from those indicated in such
forward-looking  statements.  Factors  that may cause such a difference include,
but  are  not  limited  to, those discussed in "Item 1. Business - Certain Risks
Related  to  our  Business."

CRITICAL  ACCOUNTING  POLICIES  AND  ESTIMATES

     Management's Discussion and Analysis of our financial condition and results
of  operations  are based upon our consolidated financial statements, which have
been prepared in accordance with accounting principles generally accepted in the
United  States,  or  "GAAP".  We review the accounting policies, including those
described  in  the  Notes  to  the  Consolidated Financial Statements, we use in
reporting  our  financial  results  on a regular basis. The preparation of these
financial  statements  requires  us to make estimates, assumptions and judgments
that  affect  the reported amounts of assets, liabilities, revenues and expenses
and  related  disclosure  of  contingent  assets and liabilities. On an on-going
basis,  we  evaluate  our  estimates,  including  those  related to our accounts
receivable,  income  taxes,  goodwill,  intangibles,  software development, fair
value  of  financial  instruments and commitments and contingencies. We base our
estimates  on  historical  experience  and on various other assumptions that are
believed to be reasonable under the circumstances, the results of which form the
basis  for making judgments about the carrying values of assets and liabilities.
Actual  results  may  differ from these estimates under different assumptions or
conditions.  Our  senior  management  has  reviewed  these  critical  accounting
policies  and  related  disclosures  with  the  Audit  Committee of our Board of
Directors  and  Disclosure Committee. See "Preparation of Financial Information"
in  this  section  for  further  discussion  of  the  Disclosure  Committee.

     We  believe  that  the  following  critical  accounting policies can have a
significant  impact  on  our  results  of  operations,  financial  position  and
financial  statement  disclosures and require the most difficult, subjective and
complex  estimates  and  judgments.

     Accounts  Receivable,  net.     Accounts  receivable  as  presented  in the
accompanying  consolidated  balance  sheet  are  net  of  reserves  for customer
allowances  and  doubtful  accounts.  We  determine  allowances  for  accounts
receivable  based  on  specific  identification  of  customer accounts requiring
allowances  and  the  application of a predetermined percentage to the remaining
accounts receivable balances. Generally, we determine the allowance based on our
assessment  of  the  realization of receivables using historical information and
current  economic trends, including assessing the probability of collection from
customers.  If  there is a deterioration of a major customer's credit worthiness
or actual defaults are higher than our historical experience, the recoverability
of  amounts  due  could  be  adversely  affected.

     Income  Taxes.  Deferred  income  taxes  are  recognized for the future tax
effects  of  temporary  differences  between  financial and income tax reporting
using tax rates in effect for the years in which the differences are expected to
reverse.  Such  deferred  income  taxes  primarily  relate  to  the  timing  of
recognition  of  certain  revenue  and  expense  items,  the  timing  of  the
deductibility  of  certain  reserves  and  accruals  for income tax purposes. We
establish  a  tax  valuation allowance to the extent that it is more likely than
not  that  the deferred tax assets will not be realizable against future taxable
income.  During 2001 we recorded a net loss of $27.1 million on the write-off of
the  ChannelPoint  investment  and  note receivable, including accrued interest.
For  tax  purposes,  $20.8  million  of this loss was considered a capital loss,
which  can  only  be  offset with net capital gains.  We believe that it is more
likely  than  not  that  the  capital  loss  will  not be realized; therefore, a
valuation  allowance  has  been established for this item.  We also have foreign
net  operating  losses  from prior years related to our former CCC International
operations.  We  have  established  a valuation allowance for the full amount of
these  foreign  net-operating  losses  because  realization  of  these assets is
doubtful.

     We  have  considered  future  market  growth,  forecasted  earnings, future
taxable income, and the mix of earnings in the jurisdictions in which we operate
and  prudent  and  feasible  tax planning strategies in determining the need for
valuation  allowances.  In  the  event we were to determine that we would not be
able  to  realize  all  or part of our net deferred tax assets in the future, an
adjustment to the deferred tax assets would be charged to earnings in the period
such  determination  is  made.  Likewise,  if we later determine that it is more
likely  than  not that the deferred tax assets would be realized, the previously
provided  valuation  allowances  would  be  reversed.

     In 2002, the Company filed amended income tax returns to claim research and
experimentation  tax  credits  applicable  to  the years 1998, 1999 and 2000 and
recorded a credit to income tax expense of $2.0 million, which was the Company's
best  estimate  of  the  amount  of tax credits to be realized. The Company also
recorded  research  and  experimentation  credits  of  $0.4  million  for  2002.

     During  the  fourth  quarter  of  2003,  the Company recorded an additional
research  tax credit of $0.1 million. The Company also reviewed its tax reserves
in conjunction with the completion of the Internal Revenue Service tax audit for
the  years  1999  to  2001  and recorded a favorable adjustment of $1.1 million.

     Goodwill  and  Intangibles.  Under the provisions of SFAS No. 141 "Business
Combinations"  the  purchase  method  of  accounting  is  used  for all business
combinations.  The  purchase  method  of  accounting requires that the excess of
purchase  price  paid over the estimated fair value of identifiable tangible and
intangible net assets of acquired businesses is recorded as goodwill.  Under the
provisions of SFAS No. 142 "Goodwill and Intangible Assets" (SFAS 142), goodwill
is  no longer amortized.  Under SFAS 142, goodwill is reviewed for impairment on
at  least  an annual basis, and when events or changes in circumstances indicate
that  the  carrying value of such assets may not be recoverable.  Recoverability
of  goodwill  is  evaluated using a two-step process.  The first step involves a
comparison  of  the  fair value of a reporting unit with its carrying value.  If
the carrying value of the reporting unit exceeds its fair value, the second step
of  the  process  involves  a  comparison of the implied fair value and carrying
value  of  the  goodwill  of  that reporting unit.  If the carrying value of the
goodwill  exceeds the implied fair value of that goodwill, an impairment loss is
recognized  in  an  amount  equal  to  the  excess.

     The goodwill balance as of December 31, 2003 was $15.7 million. The balance
from  the  1988  acquisition  that  included  the CCC Valuescope service is $4.9
million  and the remaining balance of $10.8 million represents the goodwill from
the  Comp-Est  acquisition  completed  during  February  2003.  See  Note  4,
"Acquisition".  We  performed  our  annual impairment analysis during the second
quarter  of  2003.

     Intangible assets as of December 31, 2003 include $1.9 million for customer
relationships  and  $0.7  million for acquired software, both of which are being
amortized  on a straight-line basis over a period of 3 years. There have been no
events  or changes in circumstances that indicate that the values of such assets
are  not  recoverable.

     Software  Development  Costs. The Company expenses research and development
costs  as  they  are  incurred.  The  Company  evaluates  the  establishment  of
technological  feasibility of its software products in accordance with Statement
of  Financial Accounting Standards ("SFAS") No. 86, "Accounting for the Costs of
Computer  Software  to be Sold, Leased or Otherwise Marketed." The Company sells
its software products in a market that is subject to rapid technological change,
new  product development and changing customer needs. Accordingly, technological
feasibility  of  the  Company's  software  products is generally not established
until  the  development  of the software product is nearly complete. The Company
defines  technological  feasibility  as  the  completion of a working model. The
period  of  time  during  which  costs  should be capitalized, from the point of
reaching  technological  feasibility  until the time of general product release,
has  historically  been  very  short  and,  consequently,  amounts  subject  to
capitalization  have not been significant. Should our development process change
significantly  the  Company  would  reevaluate  the  impact  of  SFAS  No.  86.

     Fair  Value  of Financial Instruments. The carrying amount of our financial
instruments approximates their estimated fair value based upon market prices for
the  same  or  similar  type of financial instruments.  We perform an impairment
review  whenever  events  or changes in circumstances indicate that the carrying
value of these investments and notes receivable may not be recoverable.  Factors
we  consider  important  which could trigger an impairment review include market
conditions,  valuations for similar companies, financial performance and a going
concern  risk.

     Commitments  and  Contingencies.  Loss  contingencies  are  recorded  as
liabilities  when  it  is  probable  that  a liability has been incurred and the
amount  of  the  loss  is reasonably estimable. Contingent liabilities are often
resolved  over  long time periods.  Estimating probable losses requires analysis
of  multiple  factors  that often depend on judgments about potential actions by
third  parties  such  as  regulators.  We regularly evaluate current information
available  to  us  to  determine  whether  such  accruals  should  be  adjusted.

     During  2001,  CCC  recorded  a  pre-tax charge of $4.3 million, net of the
expected  insurance  reimbursement of $2.0 million, as an estimate of the amount
that  CCC  will  contribute  toward a potential settlement of that would resolve
potential  claims  arising  out  of approximately 30% of CCC's total transaction
volume  during  the  time  period  covered by the lawsuits. Based on the current
status  of  the  settlement  discussions,  the  Company anticipates contributing
approximately  $2.7 million, net of the expected insurance reimbursement of $2.0
million,  toward  an  initial  settlement  that  would  resolve potential claims
arising  out  of  approximately  17%  of  the Company's transaction volume , for
valuations  involving  first  party  claims,  during  the  period covered by the
lawsuits.  As for the remainder of the original $4.3 million charge, we continue
to  believe  the  recorded  reserve  is  necessary and appropriate. However, the
consummation  of  the  settlement  with  the  plaintiffs and the amount of CCC's
contribution  to  the  proposed  settlement  remain  subject  to  a  number  of
significant  contingencies,  including,  among  other  things,  the  extent  of
participation  on the part of CCC's insurance company customers, the negotiation
of settlement terms between the plaintiffs and those of CCC's customers that are
participating  in  the  settlement negotiations, as well as judicial approval of
any  proposed  settlement  agreement.  As  a  result,  at this time, there is no
assurance that the settlement will be successfully consummated or, if completed,
that  the  final  settlement will be on the terms or levels of participation set
forth  above.  There  is  also  no  assurance  that existing or potential claims
arising  out  of  the  remainder of CCC's total loss transaction volume could be
settled  on  comparable  terms.

                      PREPARATION OF FINANCIAL INFORMATION

      We believe that the application of accounting standards is as important as
the  underlying  financial  data in reporting our financial position, results of
operations  and  cash flows. We believe that our accounting policies are prudent
and  provide  a  clear  view  of our financial performance. In 2002, we formed a
Disclosure  Committee, composed of senior management, including senior financial
and  legal  personnel,  to  help  ensure  the  completeness  and accuracy of our
financial  results  and  disclosures.  In  addition, prior to the release of our
financial  results, key management reviews the our annual and quarterly results,
along  with  key  accounting policies and estimates, with the Audit Committee of
our  Board  of  Directors.

                             2003 COMPARED WITH 2002

     Operating  Income.  Operating  income  increased  year  over  year  by $3.2
million,  to  $40.5  million,  in  2003,  due to an increase in revenues of $1.5
million  and  a  decrease  in  expenses  of  $1.7 million. Our operating margins
(operating  income  as a percentage of revenue), increased to 20.9% for the year
ended  2003  compared  to  19.4%  in  2002.

     Revenues.  Revenue  by  suites  is  as  follows  (dollars  in  thousands):

<TABLE>
<CAPTION>
<S>                   <C>        <C>     <C>                   <C>     <C>       <C>
                                                                         VARIANCE
                                        2003              2002      INCREASE (DECREASE)
                               -------------------------------------------------------

CCC Pathways. . . . . . . . .  $ 118,190   61.1%  $ 116,231   60.6%  $ 1,959     1.7%
CCC Valuescope. . . . . . . .     42,187   21.8      45,463   23.7    (3,276)   (7.2)
Workflow Products . . . . . .     26,107   13.5      22,602   11.8     3,505    15.5
Information Services Products      1,708    0.9       1,134    0.6       574    50.6
Other Products and Services .      5,160    2.7       6,430    3.3    (1,270)  (19.8)
                               -------------------------------------------------------
  Total Revenue . . . . . . .  $ 193,352  100.0%  $ 191,860  100.0%  $ 1,492     0.8%
                               =======================================================
</TABLE>

     Revenues  from  CCC  Pathways  increased  for  the  year ended 2003 by $2.0
million,  or  1.7%, compared to the same period of 2002.  The automotive channel
continued  to  be  the  key growth driver in this suite as we benefited from our
first  quarter  2003  acquisition of Comp-Est Inc. and both CCC Pathways and CCC
Pathways Digital Imaging sales in this channel remained strong.  This growth was
partially offset as the insurance channel revenue was down versus the prior year
primarily  due  to  lost  volume of one customer.  Contract renewal rates remain
strong  with  our  existing  customers and we are seeing increased demand in the
mid-market.

     Revenues  from  CCC  Valuescope decreased by $3.3 million, or 7.2%, for the
year ended December 31, 2003 compared to the prior year primarily as a result of
lost  business,  driven  by a number of issues, including the decision by one of
our larger customers to transition most of its valuation services to an in-house
solution during late 2002.  We have seen customers move to other providers for a
variety  of  reasons, including workflow issues, where certain customers using a
competitive  estimating  platform  have  decided  to  switch to the competitor's
valuation  product.   In  other  cases, regulatory issues have had an impact, as
well as industry consolidation of the customer base. See "Regulation" section of
Item  1.  Business.

      Revenues  from our workflow products increased in 2003 by $3.5 million, or
15.5%,  compared  to  the prior year mainly due to the continued adoption of the
CCC  Autoverse  products.  We  continue  to  focus  on  the  implementation  and
acceptance  process  with  our customers to help accelerate this suite's revenue
growth  even  further.

     Revenue  from information services increased $0.6 million, or 50.6%, due to
an  increased  number  of  subscriptions  and  at  more  favorable  prices.

     Revenues from our other products and services decreased by $1.3 million, or
19.8%,  mainly attributable to a  continued decrease in hardware revenue, as the
number  of  computer  units  leased  by  our  customers  has  declined.

     Operating  Expenses.  Operating  expenses  as  a percentage of revenues are
summarized  as  follows  (in  thousands):

<TABLE>
<CAPTION>
<S>                                  <C>       <C>     <C>       <C>     <C>       <C>

                                                                             VARIANCE
                                            2003              2002      INCREASE (DECREASE)
                                     ----------------------------------------------------

Revenues                             $193,352  100.0%  $191,860  100.0%  $ 1,492     0.8%

Production and Customer Support        31,866   16.5     28,376   14.8     3,490    12.3
Commissions, Royalties and Licenses    11,713    6.1     10,411    5.4     1,302    12.5
Selling, General and Administrative    68,089   35.2     77,449   40.4    (9,360)  (12.1)
Depreciation and Amortization           7,923    4.1      9,069    4.7    (1,146)  (12.6)
Product Development and Programming    32,234   16.7     28,383   14.8     3,851    13.6
Restructuring Charges                   1,061    0.5        869    0.5       192    22.1
                                     ----------------------------------------------------
Total Operating Expenses             $152,886   79.1%  $154,557   80.6%  $(1,671)  (1.1)%
                                     ====================================================
</TABLE>

     Production  and  Customer  Support.  Production  and  customer  support
increased  by $3.5 million, or 12.3%, due to increased costs associated with the
acquired  Comp-Est  business  and an investment in our technical support area to
move to a universal service representative model, which was completed during the
fourth  quarter  of  2003.

      Commissions, Royalties and Licenses.  Commissions, royalties and licenses
increased  by  $1.3  million,  or  12.5%,  due to additional license fees, which
resulted  from the acquisition of repair facility customers through the Comp-Est
acquisition  completed  during  the  first  quarter  of  2003.

       Selling,  General  and  Administrative.  Selling,  general  and
administrative  expenses  decreased  by  $9.4  million, or 12.1%, primarily as a
result  of  lower incentive compensation costs tied to business performance. The
reduced  compensation  costs reflect anticipated reductions in bonus payments of
approximately  $6.6  million for 2003. The reductions represent adjustments made
to  align  projected  payouts  with  our  final  financial results. We have also
continued  to  focus  on  controlling  expenses,  specifically in the management
information  systems  area  including  the  consolidation  of  our  data  center
operations.  The savings described above were also partially offset by operating
expenses  related  to  the  Comp-Est  acquisition.

      Depreciation  and  Amortization.  Depreciation and amortization decreased
by  $1.1  million,  or  12.6%,  as a result of fewer investments in internal-use
software and customer leased computer equipment as well as using fully amortized
software.  This  was  partially  offset  by  the  amortization  recorded  on the
intangible  assets  acquired  from  the  Comp-Est  acquisition.

      Product Development and Programming.   Product development and programming
increased  by $3.9 million, or 13.6%, due to development projects related to our
existing  workflow  and information products, as well as work being done under a
new  multi-customer  contract. In 2003, we expensed $0.6 million of research and
development  funding made to a third-party software development company.  We are
currently  in  the  process  of  establishing  a formal research and development
agreement.

      Restructuring Charges.   In 2002, we recorded an additional charge of $0.9
million  related to the excess office space in Chicago, formerly occupied by its
DriveLogic  business.  The  charge  was  incurred  as  a  result of revising the
original  expected  future  sublease  income  due to weak conditions of the real
estate market. During 2003, we recorded a final charge of $1.1 million to revise
the  original  expected  future  sublease  income as a result of entering into a
sublease  agreement  with a third party. The sublease is for the duration of the
existing  term  remaining on the current lease, which is through March 31, 2006.
See  Note  9,  "Restructuring  Charges."

      Interest  Expense.  Interest  expense  decreased from $0.7 million in 2002
to $0.4 million in 2003 as a result of recording a favorable adjustment upon the
completion  of  the  Internal  Revenue  Service  tax audit. See Note 12, "Income
Taxes."

     Minority  Interest Expense.  We  recorded minority interest expense of $4.0
million  for  the  year  ended  December 31, 2002, which was associated with the
issuance  on  February  23,  2001 of the Trust Preferred Securities to Capricorn
Investors  III,  L.P and represents Capricorn Investors III, L.P.'s share of CCC
Capital  Trust's  income.  In October of 2002 we purchased the outstanding Trust
Preferred  Securities  from Capricorn, and as a result have not had any interest
expense  relating  to  these  securities  since November 2002. See Note 17, "CCC
Capital  Trust."

      Equity  in  Net  Losses  of  ChoiceParts.   We  recorded a charge of  $0.3
million  for  the year ended December 31, 2002 related to our 27.5% share of the
losses  in  ChoiceParts compared to a charge of $21 thousand for 2003.  See Note
7,  "Investment  in  ChoiceParts,  LLC."

      Income  Taxes.  Income taxes increased from a provision of $10.4 million,
or  31.8%  of  income  from continuing operations before taxes in 2002, to a tax
provision  of  $14.3  million,  or  35.4%  of  income from continuing operations
before  taxes, in 2003. The 2002 provision was offset by research tax credits of
$2.4  million.  During  the  fourth  quarter  of  2003,  the Company recorded an
additional  research  tax  credit of $0.1 million. The Company also reviewed its
tax  reserves in conjunction with the completion of the Internal Revenue Service
tax  audit  and  recorded  a  favorable  adjustment  of  $1.1  million.

                            2002 COMPARED WITH 2001

     Operating  Income.  Operating  income  increased  year  over  year by $39.9
million,  to  $37.3  million,  in  2002,  due to a decrease in expenses of $36.0
million  and  an  increase  in  revenues  of $3.9 million. Our operating margins
(operating  income (loss) as a percentage of revenue) increased to 19.4% for the
year ended 2002 compared to (1.4%) in 2001. The increase in operating income and
margin  for  the year ended 2002 was due primarily to a continued improvement in
profitability  resulting  from  our  restructuring, which occurred in June 2001.
Operating  loss  for  the  year  ended  2001  included a restructuring charge of
$(10.5)  million, an estimated charge for settlement of a lawsuit related to CCC
Valuescope  of  $(4.3)  million  and an operating loss of $(3.4) million for CCC
International,  which  was  shut  down  in  June  2001.

     Revenues.  Revenues for the year ended December 31, 2002 of  $191.9 million
were  $3.9  million, or 2.1%, higher than the same period of 2001. Revenues from
our  U.S. business increased $5.6 million, or 3.0% in 2002, compared to the same
period  last  year.

     Revenue by major product and service groups are as follows (in thousands):
<TABLE>
<CAPTION>
<S><C><C><C><C><C><C>
                                                                                VARIANCE
                                               2002               2001     INCREASE (DECREASE)
                                        -----------------------------------------------------
CCC Pathways . . . . . . . . . . . . .  $116,231   60.6%  $109,568    58.3%  $ 6,663     6.1%
CCC Valuescope . . . . . . . . . . . .    45,463   23.7     47,977    25.6    (2,514)   (5.2)
Workflow Products. . . . . . . . . . .    22,602   11.8     19,706    10.5     2,896    14.7
Information Services Products. . . . .     1,134    0.6        828     0.4       306    37.0
Other Products and Services. . . . . .     6,430    3.3      8,180     4.4    (1,750)  (21.4)
                                        -----------------------------------------------------
  Total Revenue from U.S. Operations .   191,860  100.0    186,259    99.1     5,601     3.0
  Total Revenue from CCC International         -      -      1,682     0.9    (1,682) (100.0)
                                        -----------------------------------------------------
  Total Revenue. . . . . . . . . . . .  $191,860  100.0%  $187,941   100.0%  $ 3,919     2.1%
                                        =====================================================
</TABLE>

     Revenues  from our CCC Pathways' products increased for the year ended 2002
by  $6.7  million,  or  6.1%,  compared  to  the  same  period of 2001. This was
primarily  led  by  an increase in the number of new automotive collision repair
customers, an increase in units from existing collision repair facilities and an
increase in the number of CCC Pathways Digital Imaging product units used by our
automotive  collision  repair  customers.

     Revenues  from  CCC Valuescope decreased by $2.5 million, or 5.2%, from the
year  ended December 31, 2001 compared to the same period of 2002 as a result of
lower  transaction  volumes due primarily to a customer switching to an in-house
solution.

      Revenues  from  our  workflow products, including our EZNet communications
network, our Pathways Quality Advisor, QAAR Plus and our CCC Autoverse products,
increased  in  2002  by  $2.9  million, or 14.7%, compared to the same period of
2001.  This  was  mainly  due  to  increased transaction volume from several new
customers and existing insurance companies adding new direct repair transactions
to  the  EZNet  communications  network.

     Revenue  from information services increased $0.3 million, or 37.0%, due to
an  insurance  customer  adopting  ClaimScope  Navigator  in  2002.

     Revenues  from  our  other  products  and services, which includes the CARS
Direct  service and the leasing of computer hardware, decreased by $1.8 million,
or  21.4%.  The  decrease  was  mainly attributable to a decrease in transaction
volume  related to the CARS Direct service, a decrease in the number of hardware
units  leased  and  a  renegotiated  price  for  a  customer  leasing  hardware.

     Operating  Expenses.  Operating  expenses  as  a percentage of revenues are
summarized  as  follows  (in  thousands):

<TABLE>
<CAPTION>
<S>                                  <C>       <C>     <C>       <C>     <C>       <C>
                                                                              VARIANCE
                                            2002              2001       INCREASE (DECREASE)
                                     -----------------------------------------------------
Revenues                             $191,860  100.0%  $187,941  100.0%    3,919      2.1%

Production and Customer Support        28,376   14.8     32,498   17.3    (4,122)   (12.7)
Commissions, Royalties and Licenses    10,411    5.4     10,129    5.4       282      2.8
Selling, General and Administrative    77,449   40.4     90,892   48.4   (13,443)   (14.8)
Depreciation and Amortization           9,069    4.7     11,820    6.3    (2,751)   (23.3)
Product Development and Programming    28,383   14.8     30,429   16.2    (2,046)    (6.7)
Restructuring Charges                     869    0.5     10,499    5.6    (9,630)   (91.7)
Settlements                                 -      -      4,250    2.3    (4,250)  (100.0)
                                     -----------------------------------------------------
Total Operating Expenses             $154,557   80.6%   190,517  101.4%  (35,960)  (18.9)%
                                     =====================================================
</TABLE>

     Production   and   Customer   Support.   Production  and  customer  support
decreased  from $ 32.5 million, or 17.3% of revenue, to  $28.4 million, or 14.8%
of revenue. The year-over-year decrease was due to a decrease of $1.5 million as
a  result  of  our  shut  down  of  CCC International, $1.3 million due to lower
headcount  and  associated  costs related to improved efficiency in the customer
support  area, including the consolidation of certain customer support functions
and  $0.9  million  due  to  renegotiated  reduced  rates for telecommunication,
service  bureau  and  network  costs.

      Commissions, Royalties and Licenses.  Commissions, royalties and licenses
increased  from  $10.1  million, or  5.4% of revenues, to $10.4 million, or 5.4%
of  revenues.  These  expenses  remained  relatively  stable  year-over-year.

       Selling,  General  and  Administrative.  Selling,  general  and
administrative  decreased  from  $90.9 million, or  48.4% of revenues, to  $77.4
million,  or  40.4% of revenues.  These expenses decreased primarily as a result
of  the benefits of the restructuring in 2001 and profit improvement initiatives
in 2002. Other contributing factors were lower communication expenses, lower web
hosting  fees  and  reduced  conferences  held  in  2002.

      Depreciation  and  Amortization.  Depreciation and amortization decreased
from $11.8 million, or 6.3% of revenues, to  $9.1 million, or  4.7% of revenues.
Depreciation  and  amortization  decreased  as  a result of fewer investments in
internal use software and customer leased computer equipment and our adoption in
January 2002 of SFAS 142, which ceased the amortization of goodwill. See Note 2,
"Significant  Accounting  Policies".

      Product Development and Programming.  Product development and programming
decreased  from  $30.4  million, or 16.2% of revenue, to $28.4 million, or 14.8%
of  revenue.  The decrease was due to lower development expenses, resulting from
the  consolidation  of  our  DriveLogic  business  unit  and  the  associated
reduction-in-force  partially  offset  by hiring additional staff and additional
consulting  work  for  increased  product  development  efforts.

      Restructuring  Charges.  In  June  2001,  we announced a set of strategic
decisions  as  part  of  a  company-wide  effort to improve profitability.  As a
result,  we  recorded  a  restructuring  charge of $2.8 million, which consisted
primarily  of severance and outplacement costs related to the termination of 130
employees.

     In  addition, we recorded a charge of $3.4 million in June 2001 related to
our  decision  to  shut  down CCC International in order to focus on U.S. market
opportunities.  This  charge  consisted  of  a  write-off  of  goodwill  of $1.1
million,  contractual  commitments  (including office space) of $0.5 million and
severance  and  related  costs  to  terminate  39  employees  of  $1.8  million.

     During 2001, we also recorded a charge of $4.3 million to write off  excess
office  space  in  Chicago,  formerly  occupied  by DriveLogic.  This charge was
recorded  after  a  complete  review  of  our  short-term and long-term facility
requirements.  The  charge  included future rent commitments of $5.4 million and
the  write-off of leasehold improvements of $2.1 million, net of expected future
sublease  income  of  $3.2  million. In 2002, the Company recorded an additional
$0.9  million  charge  to  revise the estimated future sublease income from $3.2
million  to  $2.3 million as a result of the current weak conditions of the real
estate market.  The lease for this office space expires March 31, 2006. See Note
9,  "Restructuring  Charges."

     Litigation  Settlement.  We  recorded  a  charge of $4.3 million, net of an
expected  insurance reimbursement of $2.0 million, in 2001 as an estimate of the
amount  we  will  contribute  towards  a potential settlement that would resolve
potential  claims  arising  out  of  approximately  30% of the total transaction
volume  of CCC Valuescope during the period covered by the lawsuits. This charge
was  based  on Statement of Financial Accounting Standards No. 5 "Accounting For
Contingencies"  that establishes standards of financial accounting and reporting
for  loss  contingencies. As settlement negotiations have progressed, the number
of  participants  and the cost of the proposed settlement have fluctuated. Based
on  the  current  status  of  those  discussions,  CCC anticipates completing an
initial  settlement  that  would eliminate the viability of class claims in 7 of
the  11  class  actions,  pending  in the trial and appellate courts against the
Company and certain of its customers related to CCC Valuescope and would resolve
potential  claims  arising  out  of  approximately  17%  of  the Company's total
transaction volume, for valuations involving first party claims, during the time
period  covered  by  the  lawsuits.  The Company estimates that its contribution
toward  such  a  settlement  would  be  approximately  $2.7  million, net of the
expected  insurance  reimbursement  of $2.0 million. As for the remainder of the
original  $4.3  million  charge,  we continue to believe the recorded reserve is
necessary  and  appropriate. The Company currently anticipates that the proposed
settlement   would   include   a   resolution   of   any  potential  claims  for
indemnification  or  contribution  by its customers relating to the transactions
covered  by the settlement. However, the consummation of the settlement with the
plaintiffs  and  the  amount  of  CCC's  contribution to the proposed settlement
remain  subject to a number of significant contingencies, including, among other
things,  the  extent  of  participation  on  the part of CCC's insurance company
customers,  the negotiation of settlement terms between the plaintiffs and those
of  CCC's  customers  that  are participating in the settlement negotiations, as
well  as judicial approval of any proposed settlement agreement. As a result, at
this  time,  there  is  no  assurance  that  the settlement will be successfully
consummated  or, if completed, that the final settlement will be on the terms or
levels  of  participation  set  forth  above.  There  is  also no assurance that
existing  or  potential  claims arising out of the remainder of CCC's Valuescope
transaction  volume could be settled on comparable terms. See discussion in Note
27,  "Legal  Proceedings."

     Interest  Expense.  Interest expense decreased from $5.7 million in 2001 to
$0.7  million  in  2002.  A lower level of borrowings and a decrease in interest
rates  drove  the  decrease  from 2001 as well as lower amortization of deferred
financing fees related to our Credit Facility. The lower level of borrowings was
due  primarily to the utilization of net proceeds of $18.1 million from a rights
offering  in  December  2001 to reduce our outstanding debt, in addition to cash
generated  from  operations  associated  with  increased profitability. In April
2002,  we  repaid  the  remaining balance on our Credit Facility and have had no
borrowings  since  that  time.

     Loss  on Investment Securities and Notes.  We recorded a loss in the second
quarter  of 2001 of approximately $27.1 million in connection with the write-off
of the investment in ChannelPoint, including a $4.9 million allowance related to
a  note  receivable  plus  accrued  interest.  This  charge  was  based  on  our
evaluation  of  the  collectibility  of  the note and the review of our carrying
value  of  the  ChannelPoint  common  stock.  See  Note  5,  "Investment  in
InsurQuote/ChannelPoint."  In  addition,  we  recorded  a  loss  in  2001  of
approximately  $1.1 million for the write-off of our investment in Info4cars.com
Inc.,  a  provider  of vehicle history reports and other products ("Info4cars"),
including  a  $0.8  million  allowance  related to notes receivable plus accrued
interest.  This  charge was based on a review of Info4cars' financial statements
and representations from Info4cars' management. Both notes were settled and were
no  longer  outstanding  as  of  December  31,  2002.

     Minority Interest Expense. We  recorded  minority interest expense of $4.0
million for the year ended 2002 versus $1.4 million for the same period of 2001.
The  minority  interest expense was associated with the issuance on February 23,
2001  of  the  Trust  Preferred  Securities  to Capricorn Investors III, L.P and
represents  Capricorn Investors III, L.P.'s share of CCC Capital Trust's income.
In  October of 2002 we purchased the outstanding Trust Preferred Securities from
Capricorn,  and  as a result have not had any interest expense relating to these
securities  since  November 2002. See Note 17, "CCC Capital Trust." Assuming the
Trust  Preferred Securities had not been repurchased early, the following is the
Company's  estimate  of  the amount of minority interest expense that would have
been  incurred  in  the  year's  2003 through the scheduled maturity date of the
Trust  Preferred  Securities  in  2006  (in  thousands):

<TABLE>
<CAPTION>
<S>                                <C>     <C>     <C>     <C>     <C>
                                    TOTAL   2003    2004    2005    2006
                                    ------------------------------------

Minority interest expense savings  $7,607  $2,107  $2,392  $2,695  $ 413
</TABLE>



     Equity  in  Net Losses of ChoiceParts. We recorded a charge of $0.3 million
for the year ended December 31, 2002 related to our 27.5% share of the losses in
ChoiceParts  compared  to  a charge of $2.5 million for the same period in 2001.
ChoiceParts was established in May 2000. See Note 7, "Investment in ChoiceParts,
LLC."

     Income  Taxes.  Income  taxes increased from a benefit of $18.3 million, or
45.1%  of  losses  from  continuing  operations  before  taxes in 2001, to a tax
provision  of  $10.4  million,  or  31.8%  of  income from continuing operations
before  taxes,  in 2002. The tax benefit of $18.3 million, in 2001, reflects the
tax  effect  of  the  shut  down  of  CCC  International  of  $13.9 million, the
ChannelPoint allowance recorded of $2.4 million and other pre-tax losses of $2.0
million.  The  2002  increase was mainly attributable to pretax income partially
offset  by  research  and  experimentation  tax  credits  of  $2.4  million.

     Equity in Net Losses of Affiliates.    In conjunction with our reduction of
investments  in  and  closing of CCC International in May 2001 we ceased funding
the  operating  losses of Enterstand.  As a result, the operations of Enterstand
ceased.

     Discontinued  Operations.  Income  from discontinued operations, the former
CCC  Consumer Services segment, and net of income taxes increased from a loss of
$6.0  million  in  2001  to  income  of  $0.4  million  in  2002.  See  Note 10,
"Discontinued  Operations."

       QUARTERLY RESULTS OF OPERATIONS/SUPPLEMENTARY FINANCIAL INFORMATION

     The  following table sets forth unaudited condensed consolidated statements
of  operations  for  the  quarters  in  2003 and 2002. These condensed quarterly
statements  of  operations  have  been  prepared  on a basis consistent with the
audited  financial  statements. They include all adjustments, consisting only of
normal recurring adjustments, necessary for a fair presentation of the quarterly
results  of  operations,  when  such  results  are  read in conjunction with the
audited  consolidated  financial statements and the notes thereto. The operating
results for any quarter are not necessarily indicative of results for any future
period.  Amounts  are  in  thousands,  except  for  per  share  data.

<TABLE>
<CAPTION>
<S><C><C><C><C><C><C><C><C>
                                                                            Three Months Ended
                                       ------------------------------------------------------------------------------------------
                                          MAR.31,    JUNE 30,    SEPT.30,    DEC.31,    MAR.31,    JUNE 30,    SEPT.30,    DEC.31,
                                           2002        2002        2002       2002       2003        2003        2003       2003
                                       ------------------------------------------------------------------------------------------
Revenues. . . . . . . . . . . . . . .  $ 47,500   $  48,178   $  47,797   $ 48,385   $ 47,732   $  48,097   $  48,621   $ 48,902
Operating expenses. . . . . . . . . .   (38,290)    (38,978)    (38,641)   (37,779)   (37,953)    (38,087)    (37,944)   (37,841)
Restructuring charges . . . . . . . .         -           -        (869)         -          -      (1,061)          -          -
                                       ------------------------------------------------------------------------------------------
Operating income. . . . . . . . . . .     9,210       9,200       8,287     10,606      9,779       8,949      10,677     11,061
Interest income (expense) . . . . . .      (228)       (168)       (160)      (152)      (222)       (165)       (169)       164
Other income (expense). . . . . . . .       217          (7)         76        169         89          67          45         71
CCC Capital Trust minority interest
   expense. . . . . . . . . . . . . .      (448)       (461)       (475)    (2,600)         -           -           -          -
Equity in income (loss) of
   ChoiceParts. . . . . . . . . . . .      (292)        (50)         47          4         (6)         12        (150)       123
                                       ------------------------------------------------------------------------------------------
Income from continuing operations
    before income taxes . . . . . . .     8,459       8,514       7,775      8,027      9,640       8,863      10,403     11,419
Income tax provision. . . . . . . . .    (3,243)     (3,218)       (754)    (3,205)    (3,669)     (3,369)     (4,052)    (3,195)
                                       ------------------------------------------------------------------------------------------
Income from continuing operations . .     5,216       5,296       7,021      4,822      5,971       5,494       6,351      8,224
Income from discontinued operations,
   net of income taxes. . . . . . . .         -           -         354          -          -           -           -          -
                                       ------------------------------------------------------------------------------------------
Net income. . . . . . . . . . . . . .  $  5,216   $   5,296   $   7,375   $  4,822   $  5,971   $   5,494   $   6,351   $  8,224
                                       ==========================================================================================

PER SHARE DATA:
 Net Income per common share -
       basic. . . . . . . . . . . . .  $   0.20   $    0.21   $    0.28   $   0.19   $   0.23   $    0.21   $    0.24   $   0.31
                                       ==========================================================================================
 Net Income per common share -
       diluted. . . . . . . . . . . .  $   0.20   $    0.20   $    0.27   $   0.17   $   0.22   $    0.20   $    0.23   $   0.30
                                       ==========================================================================================

Weighted average shares outstanding:
 Basic. . . . . . . . . . . . . . . .    25,699      25,826      25,873     26,000     26,156      26,224      26,256     26,338
 Diluted. . . . . . . . . . . . . . .    26,138      26,767      26,904     27,574     27,741      27,630      27,484     27,752
</TABLE>


                                OUTLOOK FOR 2004

     As  part  of  our  fourth  quarter  earnings  release,  we provided updated
guidance  for  the  first  quarter  and  full  year  of  2004.

     Revenue  growth  for  the  first  quarter  is  expected to be in the 3 to 5
percent  range  with  growth  rates for the full year at least that of the first
quarter  2004.  Operating  income  for  the  first  quarter should be in the $10
million  range,  and  full year operating income is expected to be in the $45 to
$47  million  range.  First  quarter  operating margins are expected to be lower
than  reported  in  the  second half of 2003, primarily as a result of increased
compensation  costs  tied to business performance, increased insurance expenses,
and  the  timing  of  certain  planned  sales expenses.  Margins are expected to
increase throughout the year to a full year range of 22 to 23 percent.  Earnings
per  share  for  the full year is expected to be in the $1.00 to $1.04 per share
range.  Earnings  per  share for the first quarter is expected to be in $0.21 to
$0.22  per  share  range.  (Using  a  fully  diluted  share base of 27.7 million
shares)

                         LIQUIDITY AND CAPITAL RESOURCES

     During  the  year  ended  December 31, 2003, net cash provided by operating
activities  was  $25.0  million.  Proceeds  received  from the exercise of stock
options  were $1.8 million and proceeds received from the repayment of notes due
from  the  Chief  Executive Officer and Chairman of the Board were $1.5 million.
The  Company  used  $13.2  million  to complete the acquisition of Comp-Est Inc.
during the first quarter of 2003, $7.5 million for the purchase of equipment and
software  and  $7.0  million  for  the  purchase  of  short-term  investments.

     Our  principal  liquidity requirements consist of our operating activities,
including  product  development,  our investments in capital equipment and other
business  development  activities.  Although  not currently in a working capital
deficit position, we have the ability to operate with a working capital deficit,
as  we  receive  substantial  payments  from  our  customers for our services in
advance  of  recognizing  the  revenues  and  the costs incurred to provide such
services.  We  invoice  each  customer  one  month  in advance for the following
month's  CCC  Pathways'  services.  As  such, we typically receive cash from our
customers  prior  to  recognizing  the revenue and incurring the expense for the
services  provided.  These  amounts  are  reflected  as  deferred revenue in the
consolidated  balance  sheet  until  these  amounts are earned and recognized as
revenues.  In  addition, management believes that cash flows from operations and
our available credit facility will be sufficient to meet our liquidity needs for
the  foreseeable  future.  Our current credit facility expires during the fourth
quarter  of 2004 and there can be no assurance that we will be able to renew the
credit  facility  on  economic terms that are beneficial to us, or at all. There
can also be no assurance, that we will be able to satisfy our liquidity needs in
the  future  without  engaging  in  financing  activities beyond those described
above.

                         OFF-BALANCE SHEET ARRANGEMENTS

     We  are not party to any transactions, arrangements and other relationships
with unconsolidated entities or other persons that are reasonably likely to have
a  current  or  future  material  effect  on our financial condition, results of
operations,  liquidity, capital expenditures or capital resources. In the normal
course of business, we are party to a variety of agreements pursuant to which we
may  be  obligated to indemnify the other party with respect to certain matters.
We  evaluate  estimated  losses for such indemnifications on a regular basis. To
date,  we  have  not encountered material costs as a result of such obligations,
and  we  do not currently believe that we are likely to incur any material costs
relating  to  such  indemnifications.  See  Note  2,  "Significant  Accounting
Policies."

         EFFECTS OF TRANSACTIONS WITH RELATED AND CERTAIN OTHER PARTIES

     In  2000,  the  Company received a promissory note from the Chief Executive
Officer  and  Chairman  of  the  Board in the amount of $0.2 million to exercise
options  granted  to  him by the Company. In 2002, the Company received a second
promissory  note  from  the same officer in the amount of $1.2 million, accruing
interest  at  6.75%,  for  the purchase of 192,000 treasury shares at a price of
$6.25  per  share, which was the fair value of the Company's stock at that date.
During the second quarter of 2003, both notes, along with accrued interest, were
repaid  in  full.  As  of December 31, 2003, there were no notes receivable from
officers.

     During  the  third  quarter of 2003, the Company issued, as compensation, a
total  of 8,000 shares of restricted stock, under the 2000 Stock Incentive Plan,
with  a  fair  market  value  of  $14.93  per  share to two members of the Audit
Committee  of  the  Board  of Directors, each of whom received 4,000 shares. The
shares  vest  over  a  period  of four years from issuance, although accelerated
vesting  is  provided  in  certain  instances.  Compensation  expense related to
restricted  stock awards is based upon market prices at the date of grant and is
charged  to  earnings on a straight-line basis over the period of restriction. A
third  member  of  the audit committee will receive compensation annually in the
form  of  cash.  The  fair value of the restricted stock on the date of grant in
2003  was  approximately  $0.2 million. Total compensation expense recognized in
relation  to  the  restricted stock issued for the year ended December 31, 2003,
was  approximately  $16  thousand.

CONTRACTUAL OBLIGATIONS

     The  following  summarizes  our  significant  contractual  obligations  and
commitments  as  of  December  31,  2003  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C><C><C><C>
                                        LESS THAN     1-3       4-5    MORE THAN
                                TOTAL    1 YEAR      YEARS     YEARS    5 YEARS
                             --------------------------------------------------
Operating lease obligations  $ 35,464   12,430      17,379     5,655      -
Capital lease obligations .  $    158      158           -         -      -
Long-term debt obligations.  $      -        -           -         -      -
Purchase obligations. . . .  $      -        -           -         -      -
Other long-term liabilities  $  3,923      859       2,074       990      -
                             --------------------------------------------------
Total . . . . . . . . . . .  $ 39,545 $ 13,447    $ 19,453  $  6,645   $  -
                             ==================================================
</TABLE>


ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

     Due to the shut down of our operations in the United Kingdom in 2001, we no
longer believe our financial results will be affected by factors such as changes
in  foreign  currency  exchange rates or weak economic conditions in the foreign
markets.

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

     The  financial  statements  and supplementary data required with respect to
this  Item 8 are listed in Item 15(a)(1) and 15(a)(2) included elsewhere in this
filing.

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH AUDITORS ON ACCOUNTING AND FINANCIAL
DISCLOSURE

     None.

ITEM 9A. CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures

     The  Company maintains disclosure controls and procedures that are designed
to  ensure  that  information  required to be disclosed in the Company's reports
under  the  Securities  Exchange  Act of 1934 as amended (the "Exchange Act") is
recorded,  processed,  summarized and reported within the time periods specified
in  the  SEC's  rules  and  forms,  and that such information is accumulated and
communicated  to the Company's management, including its Chief Executive Officer
and Chief Financial Officer, as appropriate, to allow timely decisions regarding
required  disclosure.  In  designing  and evaluating the disclosure controls and
procedures,  management  recognized  that any controls and procedures, no matter
how  well  designed  and  operated,  can  provide  only  reasonable assurance of
achieving  the  desired  control  objectives,  and  management  necessarily  was
required  to  apply  its judgment in evaluating the cost-benefit relationship of
possible  controls  and procedures. Also, the Company has investments in certain
unconsolidated  entities.  As  the  Company  does  not  control  or manage these
entities,  its  disclosure controls and procedures with respect to such entities
are  necessarily substantially more limited than those it maintains with respect
to  its  consolidated  subsidiaries.

     Within 90 days prior to the date of this report, the Company carried out an
evaluation,  under  the  supervision and with the participation of the Company's
management,  including  the  Company's Chief Executive Officer and the Company's
Chief Financial Officer, of the effectiveness of the design and operation of the
Company's  disclosure  controls  and  procedures.  Based  on  the foregoing, the
Company's Chief Executive Officer and Chief Financial Officer concluded that the
Company's  disclosure  controls  and  procedures  were  effective.

Changes in internal controls

     There  were no significant changes in the Company's internal controls or in
other  factors  that could significantly affect these controls subsequent to the
date  of  their  evaluation.

                                    PART III

ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

     The  information  required  by this item will be included in our definitive
proxy  statement,  which  is  to  be  filed  with  the  Securities  and Exchange
Commission  within 120 days of the Company's fiscal year ended December 31, 2003
and  such  information  is  incorporated  herein  by  reference.

ITEM 11. EXECUTIVE COMPENSATION

     The  information  required  by this item will be included in our definitive
proxy  statement,  which  is  to  be  filed  with  the  Securities  and Exchange
Commission  within 120 days of the Company's fiscal year ended December 31, 2003
and  such  information  is  incorporated  herein  by  reference.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

     The  information  required  by this item will be included in our definitive
proxy  statement,  which  is  to  be  filed  with  the  Securities  and Exchange
Commission  within 120 days of the Company's fiscal year ended December 31, 2003
and  such  information  is  incorporated  herein  by  reference.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

     The  information  required  by this item will be included in our definitive
proxy  statement,  which  is  to  be  filed  with  the  Securities  and Exchange
Commission  within 120 days of the Company's fiscal year ended December 31, 2003
and  such  information  is  incorporated  herein  by  reference.

ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES

     The  information  required  by this item will be included in our definitive
proxy  statement,  which  is  to  be  filed  with  the  Securities  and Exchange
Commission  within 120 days of the Company's fiscal year ended December 31, 2003
and  such  information  is  incorporated  herein  by  reference.

                                     PART IV

ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

     (a) Index to Consolidated Financial Statements and Schedules

          1.   Consolidated Financial Statements

<TABLE>
<CAPTION>
<S><C>
                                                  PAGE
                                                  ----
               Report of Independent Auditors . . . . . . . . .   29
               Consolidated Financial Statements:
                Consolidated Statements of Operations . . . . .   30
                Consolidated Balance Sheets . . . . . . . . . .   31
                Consolidated Statements of Cash Flows . . . . .   32
                Consolidated Statements of Stockholders' Equity   34
                Notes to Consolidated Financial Statements. . .   35
</TABLE>


          2.   Financial Statement Schedule

               Schedule II Valuation and Qualifying Accounts . .  60

                    All  other  schedules have been omitted because the required
               information  is  included  in  the  financial statements or notes
               thereto  or  because  they  are  not  required.


          3.   Exhibits


              The exhibits required by this item are set forth
                    on the exhibit index attached hereto. . . .  61

     (b) Reports on Form 8-K

               A  report  on  Form  8-K,  dated  November 18, 2003, was filed on
          November  18,  2003,  announcing  that  a notice was sent to Company's
          directors  and  executive  officers  informing  them  that  the  CCC
          Information  Services Inc. 401(k) Retirement Savings & Investment Plan
          was  moving  to  a  new service provider and that they were prohibited
          from  engaging in any transactions in equity securities of the Company
          acquired  in connection with service to or employment with the Company
          during  that  transition.


                         REPORT OF INDEPENDENT AUDITORS

To  the  Board  of  Directors  and  Stockholders
     of  CCC  Information  Services  Group  Inc.:

     In  our  opinion, the consolidated financial statements listed in the index
appearing  under  Item  15(a)  1  present  fairly, in all material respects, the
financial  position  of CCC Information Services Group Inc. and its subsidiaries
at  December 31, 2003 and December 31, 2002, and the results of their operations
and  their  cash  flows for each of the three years in the period ended December
31,  2003  in  conformity  with  accounting principles generally accepted in the
United  States  of America. In addition, in our opinion, the financial statement
schedule  listed  in  the index appearing under Item 15(a) 2 presents fairly, in
all  material  respects,  the  information  set  forth  therein  when  read  in
conjunction  with the related consolidated financial statements. These financial
statements  and  financial  statement  schedule  are  the  responsibility of the
Company's  management;  our  responsibility  is  to  express an opinion on these
financial  statements  and  financial statement schedule based on our audits. We
conducted  our  audits of these statements in accordance with auditing standards
generally  accepted  in the United States of America, which require that we plan
and perform the audit to obtain reasonable assurance about whether the financial
statements  are free of material misstatement. An audit includes examining, on a
test  basis,  evidence  supporting  the amounts and disclosures in the financial
statements,  assessing  the accounting principles used and significant estimates
made by management, and evaluating the overall financial statement presentation.
We  believe  that  our  audits  provide  a  reasonable  basis  for  our opinion.


PRICEWATERHOUSECOOPERS  LLP

Chicago,  Illinois
January  30,  2004




                      CONSOLIDATED STATEMENTS OF OPERATIONS
                   (IN  THOUSANDS,  EXCEPT  PER  SHARE  AMOUNTS)

<TABLE>
<CAPTION>
<S><C><C><C>
                                                                       YEAR ENDED DECEMBER 31,
                                                                  ------------------------------
                                                                      2003       2002       2001
                                                                  ------------------------------
Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $193,352   $191,860   $187,941
Expenses:
 Production and customer support . . . . . . . . . . . . . . . .    31,866     28,376     32,498
 Commissions, royalties and licenses . . . . . . . . . . . . . .    11,713     10,411     10,129
 Selling, general and administrative . . . . . . . . . . . . . .    68,089     77,449     90,892
 Depreciation and amortization . . . . . . . . . . . . . . . . .     7,923      9,069     11,820
 Product development and programming . . . . . . . . . . . . . .    32,234     28,383     30,429
 Restructuring charges . . . . . . . . . . . . . . . . . . . . .     1,061        869     10,499
 Litigation settlement . . . . . . . . . . . . . . . . . . . . .         -          -      4,250
                                                                  ------------------------------
Operating income (loss). . . . . . . . . . . . . . . . . . . . .    40,466     37,303     (2,576)
Interest expense . . . . . . . . . . . . . . . . . . . . . . . .      (392)      (708)    (5,680)
Other income (expense), net. . . . . . . . . . . . . . . . . . .       272        455       (248)
Loss on investment securities and notes. . . . . . . . . . . . .         -          -    (28,267)
CCC Capital Trust minority interest expense. . . . . . . . . . .         -     (3,984)    (1,371)
Equity in losses of ChoiceParts investment . . . . . . . . . . .       (21)      (291)    (2,486)
                                                                  ------------------------------
Income (loss) from continuing operations before income taxes . .    40,325     32,775    (40,628)
Income tax (provision) benefit . . . . . . . . . . . . . . . . .   (14,285)   (10,420)    18,329
                                                                  ------------------------------
Income (loss) from continuing operations before equity losses. .    26,040     22,355    (22,299)
Equity in net losses of affiliates . . . . . . . . . . . . . . .         -          -     (2,354)
                                                                  ------------------------------
Income (loss) from continuing operations . . . . . . . . . . . .    26,040     22,355    (24,653)
Income (loss) from discontinued operations, net of income taxes.         -        354     (5,972)
                                                                  ------------------------------
Net income (loss). . . . . . . . . . . . . . . . . . . . . . . .  $ 26,040   $ 22,709   $(30,625)
                                                                  ==============================

PER SHARE DATA:
Income (loss) per common share - basic from:
 Income (loss) from continuing operations. . . . . . . . . . . .  $   0.99   $   0.86   $  (1.12)
 Income (loss) from discontinued operations. . . . . . . . . . .         -       0.01      (0.27)
                                                                  -------------------------------
 Income (loss) per common share-basic. . . . . . . . . . . . . .  $   0.99   $   0.87   $  (1.39)
                                                                  ===============================

Income (loss) per common share - diluted from:
 Income (loss) from continuing operations. . . . . . . . . . . .  $   0.94   $   0.83   $  (1.12)
 Income (loss) from discontinued operations. . . . . . . . . . .         -       0.01      (0.27)
                                                                  -------------------------------
 Income (loss) per common share-diluted. . . . . . . . . . . . .  $   0.94   $   0.84   $  (1.39)
                                                                  ===============================

Weighted average shares outstanding:
 Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    26,243     25,850     21,967
 Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . .    27,655     26,904     21,967
</TABLE>

The  accompanying  notes  are  an  integral part of these consolidated financial
statements.



                            CONSOLIDATED BALANCE SHEETS
                   (IN  THOUSANDS,  EXCEPT  PER  SHARE  AMOUNTS)

<TABLE>
<CAPTION>
<S><C><C>
                                                                                       DECEMBER 31,
                                                                                  -------------------
                                                                                      2003       2002
                                                                                  -------------------
ASSETS
Cash and cash equivalents. . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 20,755   $ 20,200
Short-term investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     7,004          -
Accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . .    10,247     10,281
Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     8,369      8,499
                                                                                  ---------
 Total current assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    46,375     38,980
Property and equipment, net. . . . . . . . . . . . . . . . . . . . . . . . . . .    12,776     12,407
Intangible assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     2,153          -
Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    15,747      4,896
Deferred income taxes, net . . . . . . . . . . . . . . . . . . . . . . . . . . .     9,127     10,454
Investments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       265        479
Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       292        627
                                                                                  -------------------
 Total assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 86,735   $ 67,843
                                                                                  ===================


LIABILITIES AND STOCKHOLDERS' EQUITY
Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  5,937   $  8,424
Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    16,522     25,441
Income taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     1,602      2,568
Current portion of deferred revenues . . . . . . . . . . . . . . . . . . . . . .     7,930      6,503
Other current liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . .        97        488
                                                                                  -------------------
 Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . .    32,088     43,424
Deferred revenues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         13
Other liabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     3,064      3,222
                                                                                  -------------------
 Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    35,152     46,659
                                                                                  -------------------

Commitments and contingencies (Notes 21 and 27)

Preferred Stock ($1.00 par value, 100 shares authorized, issued and outstanding)         -          -
Common stock ($0.10 par value, 40,000,000 shares authorized, 26,376,839 and
     26,074,889 shares outstanding at December 31, 2003 and 2002, respectively).     3,034      3,005
Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . .   131,590    128,766
Accumulated deficit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   (36,838)   (62,878)
Notes receivable from officer. . . . . . . . . . . . . . . . . . . . . . . . . .         -     (1,506)
Treasury stock, at cost (4,094,665 common shares in treasury at December 31,
   2003 and December 31, 2002) . . . . . . . . . . . . . . . . . . . . . . . . .   (46,203)   (46,203)
                                                                                  -------------------
 Total stockholders' equity. . . . . . . . . . . . . . . . . . . . . . . . . . .    51,583     21,184
                                                                                  -------------------
 Total liabilities and stockholders' equity. . . . . . . . . . . . . . . . . . .  $ 86,735   $ 67,843
                                                                                  ===================

</TABLE>

The  accompanying  notes  are  an  integral part of these consolidated financial
statements.


                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                (IN  THOUSANDS)

<TABLE>
<CAPTION>
<S><C><C><C>
                                                                                               YEAR ENDED DECEMBER 31,
                                                                                            -----------------------------
                                                                                                2003      2002       2001
                                                                                            -----------------------------
Operating Activities:
 Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 26,040   $22,709   $(30,625)
 Adjustments to reconcile net income (loss) to net cash provided by operating activities:
 (Income) loss from discontinued operations, net of income taxes . . . . . . . . . . . . .         -      (354)     5,972
 Equity in net losses of affiliates. . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         -      2,354
 Equity in net losses of ChoiceParts . . . . . . . . . . . . . . . . . . . . . . . . . . .        21       291      2,486
 Depreciation and amortization of property and equipment . . . . . . . . . . . . . . . . .     7,210     9,069     10,574
 Amortization of goodwill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         -      1,247
 Amortization of intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . .       713         -          -
 Deferred income tax provision (benefit) . . . . . . . . . . . . . . . . . . . . . . . . .     1,327    13,456    (17,331)
 Loss on investment securities and notes receivable. . . . . . . . . . . . . . . . . . . .         -         -     28,267
 Restructuring charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     1,061       869     10,499
 Compensation expense related to restricted stock. . . . . . . . . . . . . . . . . . . . .        16         -          -
 CCC Capital Trust minority interest expense . . . . . . . . . . . . . . . . . . . . . . .         -         -      1,371
   Interest on notes receivable from officer . . . . . . . . . . . . . . . . . . . . . . .         -      (106)         -
 Other, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .        78       191        326
 Changes in:
 Accounts receivable, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       928     1,065      5,521
 Other current assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       135    (1,649)    (1,331)
 Other assets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       335       400      1,689
 Accounts payable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    (2,542)     (437)    (9,649)
        Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    (8,891)   (2,021)     4,518
 Income taxes payable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      (433)    3,459      3,533
 Deferred revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       178       153      2,198
 Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    (1,164)   (1,543)       112
                                                                                             -----------------------------
 Net cash provided by (used for) operating activities:
     Continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    25,012    45,552     21,731
     Discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -        30     (3,485)
                                                                                             -----------------------------
 Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . . . .    25,012    45,582     18,246
                                                                                            -----------------------------
Investing Activities:
 Capital expenditures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    (7,491)   (8,609)    (2,889)
 Acquisition of Comp-Est Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   (13,205)     (193)         -
 Purchase of short-term investments. . . . . . . . . . . . . . . . . . . . . . . . . . . .    (7,004)        -          -
 Investment in affiliates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -      (275)    (5,163)
   Issuance of warrants to Hearst. . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -       318        475
 Settlement of ChannelPoint note receivable. . . . . . . . . . . . . . . . . . . . . . . .         -         -        460
 Proceeds from sale of discontinued businesses . . . . . . . . . . . . . . . . . . . . . .         -         -        657
 Other, net. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         -        120
                                                                                            -----------------------------
 Net cash used for investing activities. . . . . . . . . . . . . . . . . . . . . . . . . .   (27,700)   (8,759)    (6,340)
                                                                                            -----------------------------
Financing Activities:
 Proceeds from exercise of stock options . . . . . . . . . . . . . . . . . . . . . . . . .     1,825     3,112        109
 Payment of principal and interest on notes receivable from officer. . . . . . . . . . . .     1,506         -          -
 Proceeds from employee stock purchase plan. . . . . . . . . . . . . . . . . . . . . . . .       399       377        530
   Proceeds from issuance of Trust Preferred Securities and warrants . . . . . . . . . . .         -         -     15,206
   Proceeds from borrowings on long-term debt. . . . . . . . . . . . . . . . . . . . . . .         -    22,000     53,375
   Principal repayments on long-term debt. . . . . . . . . . . . . . . . . . . . . . . . .         -   (28,500)   (88,875)
   Proceeds from Rights Offering . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         -     20,000
   Book overdraft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .         -         -     (7,477)
   Payment of Trust Preferred, Credit Facility and Rights Offering costs . . . . . . . . .         -         -     (4,342)
   Purchase of Trust Preferred Securities. . . . . . . . . . . . . . . . . . . . . . . . .         -   (13,369)         -
 Principal repayments of capital lease obligations . . . . . . . . . . . . . . . . . . . .      (487)     (421)      (578)
 Principal repayments on short term note . . . . . . . . . . . . . . . . . . . . . . . . .         -      (588)         -
                                                                                            -----------------------------
 Net cash provided by (used for) financing activities. . . . . . . . . . . . . . . . . . .     3,243   (17,389)   (12,052)
                                                                                            -----------------------------
Net increase (decrease) in cash and cash equivalents . . . . . . . . . . . . . . . . . . .       555    19,434       (146)
Cash and cash equivalents:
Beginning of year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    20,200       766        912
                                                                                            -----------------------------
End of year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   $20,755  $ 20,200   $    766
                                                                                            =============================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.



            CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (DEFICIT)
                    (IN THOUSANDS, EXCEPT NUMBER OF SHARES)

<TABLE>
<CAPTION>
                                                                OUTSTANDING
                                                                COMMON STOCK                                 ACCUMULATED
                                                            ------------------- ADDITIONAL                      OTHER
                                                             NUMBER OF    PAR     PAID-IN    ACCUMULATED    COMPREHENSIVE
                                                              SHARES     VALUE    CAPITAL      DEFICIT      LOSS (INCOME)
                                                            --------------------------------------------------------------
<S><C><C><C><C><C>

December 31, 2000. . . . . . . . . . . . . . . . . . . . .  21,759,279   $2,593  $103,279   $    (54,962)  $         (423)
  Rights Offering proceeds, net of offering costs. . . . .   3,636,364      363    18,108              -                -
  Issuance of warrants in connection with interim loan . .           -        -       206              -                -
  Warrants issued in connection with Trust Preferred
  Securities . . . . . . . . . . . . . . . . . . . . . . .           -        -     3,000              -                -
  Issuance costs of Trust Preferred Securities . . . . . .           -        -    (1,039)             -                -
  Stock options exercised including income tax benefit . .      14,600        1       114              -                -
  Employee stock purchase plan . . . . . . . . . . . . . .      93,324       10       520              -                -
  Translation adjustment . . . . . . . . . . . . . . . . .           -        -         -              -              413
  Net loss . . . . . . . . . . . . . . . . . . . . . . . .           -        -         -        (30,625)               -
                                                            --------------------------------------------------------------
  Comprehensive loss . . . . . . . . . . . . . . . . . . .           -        -         -        (30,625)             413
                                                            --------------------------------------------------------------
December 31, 2001. . . . . . . . . . . . . . . . . . . . .  25,503,567   $2,967  $124,188   $    (85,587)  $          (10)
                                                            --------------------------------------------------------------
  Issuance of warrants to Hearst . . . . . . . . . . . . .           -        -       793              -                -
  Treasury stock purchases . . . . . . . . . . . . . . . .     192,000        -      (966)             -                -
  Interest on  notes receivable from officer . . . . . . .           -        -         -              -                -
  Stock options exercised including income tax benefit . .     334,402       35     3,781              -                -
  Employee stock purchase plan . . . . . . . . . . . . . .      44,920        3       374              -                -
  Tax benefit related to issuance costs of Trust Preferred
  Securities . . . . . . . . . . . . . . . . . . . . . . .           -        -       399              -                -
  Translation adjustment . . . . . . . . . . . . . . . . .           -        -         -              -               10
  Other. . . . . . . . . . . . . . . . . . . . . . . . . .           -        -       197              -                -
  Net income . . . . . . . . . . . . . . . . . . . . . . .           -        -         -         22,709                -
                                                            --------------------------------------------------------------
December 31, 2002. . . . . . . . . . . . . . . . . . . . .  26,074,889   $3,005  $128,766   $    (62,878)  $            -
                                                            --------------------------------------------------------------
  Stock options exercised including income tax benefit . .     262,639       28     2,330              -                -
  Employee stock purchase plan . . . . . . . . . . . . . .      31,311        1       398              -                -
  Interest on  notes receivable from officer . . . . . . .           -        -         -              -                -
  Payment of principal and interest on notes receivable
    From officer . . . . . . . . . . . . . . . . . . . . .           -        -         -              -                -
  Compensation expense related to restricted stock . . . .       8,000        -        16              -                -
  Other. . . . . . . . . . . . . . . . . . . . . . . . . .           -        -        80              -                -
  Net income . . . . . . . . . . . . . . . . . . . . . . .           -        -         -         26,040                -
                                                            --------------------------------------------------------------
December 31, 2003. . . . . . . . . . . . . . . . . . . . .  26,376,839   $3,034  $131,590   $    (36,838)  $            -
                                                            ==============================================================


                                                              NOTES       TREASURY STOCK
                                                           RECEIVABLE  ---------------------       TOTAL
                                                              FROM     NUMBER OF                STOCKHOLDERS'
                                                             OFFICER     SHARES      COST     EQUITY (DEFICIT)
                                                            ---------------------------------------------------

December 31, 2000. . . . . . . . . . . . . . . . . . . . .  $      -   4,286,665   $(48,369)  $          2,118

  Rights Offering proceeds, net of offering costs. . . . .         -           -          -             18,471
  Issuance of warrants in connection with interim loan . .         -           -          -                206
  Warrants issued in connection with Trust Preferred
  Securities . . . . . . . . . . . . . . . . . . . . . . .         -           -          -              3,000
  Issuance costs of Trust Preferred Securities . . . . . .         -           -          -             (1,039)
  Stock options exercised including income tax benefit . .         -           -          -                115
  Employee stock purchase plan . . . . . . . . . . . . . .         -           -          -                530
  Translation adjustment . . . . . . . . . . . . . . . . .         -           -          -                413
  Net loss . . . . . . . . . . . . . . . . . . . . . . . .         -           -          -            (30,625)
                                                            ---------------------------------------------------
  Comprehensive loss . . . . . . . . . . . . . . . . . . .         -           -          -            (30,212)
                                                            ---------------------------------------------------
December 31, 2001. . . . . . . . . . . . . . . . . . . . .  $      -   4,286,665   $(48,369)  $         (6,811)
                                                            ---------------------------------------------------
  Issuance of warrants to Hearst . . . . . . . . . . . . .         -           -          -                793
  Treasury stock purchases . . . . . . . . . . . . . . . .    (1,200)   (192,000)     2,166                  -
  Interest on  notes receivable from officer . . . . . . .      (106)          -          -               (106)
  Stock options exercised including income tax benefit . .         -           -          -              3,816
  Employee stock purchase plan . . . . . . . . . . . . . .         -           -          -                377
  Tax benefit related to issuance costs of Trust Preferred
  Securities . . . . . . . . . . . . . . . . . . . . . . .         -           -          -                399
  Translation adjustment . . . . . . . . . . . . . . . . .         -           -          -                 10
  Other. . . . . . . . . . . . . . . . . . . . . . . . . .      (200)          -          -                 (3)
  Net income . . . . . . . . . . . . . . . . . . . . . . .         -           -          -             22,709
                                                            ---------------------------------------------------
December 31, 2002. . . . . . . . . . . . . . . . . . . . .  $ (1,506)  4,094,665   $(46,203)  $         21,184
                                                            ---------------------------------------------------
  Stock options exercised including income tax benefit . .         -          -           -              2,358
  Employee stock purchase plan . . . . . . . . . . . . . .         -          -           -                399
  Interest on  notes receivable from officer . . . . . . .       (47)         -           -                (47)
  Payment of principal and interest on notes receivable
    From officer . . . . . . . . . . . . . . . . . . . . .     1,553          -           -              1,553
  Compensation expense related to restricted stock . . . .         -          -           -                 16
  Other. . . . . . . . . . . . . . . . . . . . . . . . . .         -          -           -                 80
  Net income . . . . . . . . . . . . . . . . . . . . . . .         -          -           -             26,040
                                                            ---------------------------------------------------
December 31, 2003. . . . . . . . . . . . . . . . . . . . .  $      -   4,094,665   $(46,203)  $         51,583
                                                            ===================================================

</TABLE>
              The accompanying notes are an integral part of these
                       consolidated financial statements.



                 NOTES  TO  CONSOLIDATED  FINANCIAL  STATEMENTS


NOTE 1 - DESCRIPTION  OF  BUSINESSES  AND  ORGANIZATION

     CCC  Information  Services Group Inc. ("CCCG"), incorporated in Delaware in
1983  and headquartered in Chicago, Illinois, is a holding company that operates
through  its wholly-owned subsidiary, CCC Information Services Inc. ("CCC"). CCC
and  CCCG are collectively referred to as the "Company" or "we". CCC operates as
one  business  segment.  As  of  December  31,  2003  we  employed 895 full-time
employees,  compared  to  834  at  the  end  of 2002. We automate the process of
evaluating  and  settling automobile claims. Our products and services allow our
customers  to  integrate estimate information, including labor time and cost and
various  other  calculations  derived  from  our extensive databases, electronic
images,  documents  and related information into organized electronic workfiles.
We  develop,  market  and  supply  a variety of automobile claims services which
enable  customers  in  the  automobile  claims  industry,  including  automobile
insurance  companies,  collision  repair  facilities, independent appraisers and
automobile  dealers  to  manage  the  automobile  claims and vehicle restoration
process.  Our  principal  products  and  services  are  CCC  Pathways  collision
estimating  software,  which  provide  our  customers  with  access  to  various
automobile  information  databases  and  claims  management  software  and  CCC
Valuescope  Claim  Services ("CCC Valuescope"), formerly known as our Total Loss
Valuation  Services.

     As  of  December  31,  2003, White River Ventures Inc. ("White River") held
approximately  33%  of  our  outstanding common stock. In June 1998, White River
Corporation,  the  sole  shareholder  of  White  River,  was acquired by Demeter
Holdings Corporation, which is solely controlled by the President and Fellows of
Harvard  College,  a  Massachusetts  educational  corporation  and title-holding
company  for  the  endowment  fund  of  Harvard  University. Charlesbank Capital
Partners  LLC serves as the investment manager with respect to the investment of
White  River  in  the  Company.

NOTE 2 - SIGNIFICANT  ACCOUNTING  POLICIES

Basis  of  Consolidation

     The  accompanying consolidated financial statements include the accounts of
the  Company  and its subsidiaries, which are currently wholly owned or majority
owned.

Cash  and  cash  equivalents

     The  Company  considers  all  highly  liquid  investments purchased with an
original  maturity  of  three  months or less at the date of purchase to be cash
equivalents.  All  cash equivalents are carried at cost, which approximates fair
value.  Any  realized gains or losses are shown in the accompanying consolidated
statements  of  operations  in  other  income  or  expense.

Short-term  Investments

     The  Company  considers all investments purchased with an original maturity
of  greater  than  three  months  and  less  than  one  year  to  be  short-term
investments.  All short-term investments are carried at cost, which approximates
fair  value.  Any  realized  gains  or  losses  are  shown  in  the accompanying
consolidated  statements  of  operations  in  other  income  or  expense.

Revenue  Recognition

     Revenues  are  recognized  after  services  are  provided,  when persuasive
evidence  of  an  arrangement exists, the fee is fixed and determinable and when
collection  is  probable.  Revenue  is deferred until all of the above-mentioned
criteria  are  met. Revenues are reflected net of customer allowances, which are
based  on  the  application  of  a  predetermined  percentage.

Accounts  Receivable,  net

     Accounts  receivable  as presented in the accompanying consolidated balance
sheets  are  net  of reserves for customer allowances and doubtful accounts. The
Company  determines  allowances  for  accounts  receivable  based  on  specific
identification  of customer accounts requiring allowances and the application of
a predetermined percentage to the remaining accounts receivable balances.  As of
December  31,  2003  and  2002, $2.9 million and $2.3 million, respectively, has
been  applied  as  a  reduction  of  accounts  receivable.

     Activity  in  the  allowance  for  doubtful  account  is  as  follows  (in
thousands):

<TABLE>
<CAPTION>
<S>                                       <C>            <C>         <C>          <C>          <C>
                                            BALANCE AT    CHARGED TO   CHARGED TO   WRITE-OFFS   BALANCE
                                           BEGINNING OF    COSTS AND     OTHER        NET OF      AT END
DESCRIPTION                                   PERIOD       EXPENSES     ACCOUNTS    RECOVERIES   OF PERIOD
----------------------------------------  ----------------------------------------------------------------
2001 Allowance for Doubtful Accounts (a)  $       3,271       1,920          83       (2,986)  $    2,288
2002 Allowance for Doubtful Accounts s .  $       2,288       1,755          26       (1,756)  $    2,313
2003 Allowance for Doubtful Accounts s .  $       2,313       2,093         (68)      (1,395)  $    2,943
</TABLE>

     (a)  The  allowance  for  doubtful  accounts  for 2001 has been restated to
exclude  balances  related  to discontinued  operations.

Software  Development  Costs

     The  Company  expenses research and development costs as they are incurred.
The  Company has evaluated the establishment of technological feasibility of its
software products in accordance with Statement of Financial Accounting Standards
("SFAS")  No.  86,  "Accounting  for  the Costs of Computer Software to be Sold,
Leased  or  Otherwise Marketed." The Company sells its products in a market that
is  subject  to rapid technological change, new product development and changing
customer needs. Accordingly, technological feasibility of the Company's products
is  generally  not  established  until  the development of the product is nearly
complete.  The  Company defines technological feasibility as the completion of a
working  model. The period of time during which costs could be capitalized, from
the  point  of  reaching  technological  feasibility  until  the time of general
product  release,  has  historically  been very short and, consequently, amounts
subject  to  capitalization  have not been significant. For the years 2003, 2002
and  2001,  research  and  development costs of approximately $6.3 million, $7.6
million  and  $13.0  million,  respectively,  are  reflected in the accompanying
consolidated  statements  of  operations.

Property  and  Equipment

     Property and equipment are stated at cost, net of accumulated depreciation.
Depreciation  of  equipment  is computed on a straight-line basis over estimated
useful  lives. The Company uses a 2-3 year life for computer equipment; 2-3 year
life  for  purchased software, licenses and databases; 5 year life for furniture
and  other  equipment;  the  term  of  the lease, ranging from 3 to 15 years for
leasehold  improvements;  the  term  of the lease for capital leases and 20 year
life  for  buildings.

Goodwill

     Under  the  provisions of SFAS No. 141 "Business Combinations" the purchase
method of accounting is used for all business combinations.  The purchase method
of accounting requires that the excess of purchase price paid over the estimated
fair  value  of  identifiable  tangible  and  intangible  net assets of acquired
businesses  is  recorded  as  goodwill.  Under  the  provisions  of SFAS No. 142
"Goodwill  and  Intangible  Assets" (SFAS 142), goodwill is no longer amortized.
Under SFAS 142, goodwill is reviewed for impairment on at least an annual basis,
when events or changes in circumstances indicate that the carrying value of such
assets  may  not be recoverable. Recoverability of goodwill is evaluated using a
two-step  process.  The  first step involves a comparison of the fair value of a
reporting  unit with its carrying value.  If the carrying value of the reporting
unit  exceeds  its  fair  value,  the  second  step  of  the  process involves a
comparison  of the implied fair value and carrying value of the goodwill of that
reporting  unit.  If the carrying value of the goodwill exceeds the implied fair
value  of  that goodwill, an impairment loss is recognized in an amount equal to
the  excess.  The  goodwill  balance  as of December 31, 2003 was $15.7 million.
The  balance  from  the  1988  acquisition  that included CCC Valuescope is $4.9
million.  The  remaining  balance  of $10.8 million represents the goodwill from
the  Comp-Est  acquisition  completed  during  February  2003.

     See  Note  9,  "Restructuring  Charges"  for discussion of the write-off of
goodwill  in  2001  related  to  the  shut  down  of  CCC  International.

     The  following  table presents the impact of SFAS 142 on net loss per share
had the accounting standard been in effect for fiscal 2001 (in thousands, except
per-share  amounts):

<TABLE>
<CAPTION>
<S><C><C><C>
                                                      2003     2002      2001
                                                   ---------------------------
Net income (loss) - as reported . . . . . . . . .  $26,040  $22,709  $(30,625)
Amortization of goodwill. . . . . . . . . . . . .        -        -     1,247
                                                   ---------------------------
Net income (loss) - as adjusted . . . . . . . . .  $26,040  $22,709  $(29,378)
                                                   ===========================
Basic net income (loss) per share - as reported .  $  0.99  $  0.87  $  (1.39)
                                                   ===========================
Basic net income (loss) per share - as adjusted .  $  0.99  $  0.87  $  (1.34)
                                                   ===========================
Diluted net income (loss) per share - as reported  $  0.94  $  0.84  $  (1.39)
                                                   ===========================
Diluted net income (loss) per share - as adjusted  $  0.94  $  0.84  $  (1.34)
                                                   ===========================
</TABLE>

Deferred  Financing  Costs

     Deferred financing costs are capitalized and amortized over the life of the
underlying  financing  agreement.  As  of  December  31, 2003 and 2002, deferred
financing  costs,  net  of  accumulated  amortization,  of $0.3 million and $0.6
million,  respectively,  were  included  in  other  assets  in  the  Company's
consolidated  balance  sheet.

Income  Taxes

     Deferred  income  taxes  are  recognized  for  the  future  tax  effects of
temporary differences between financial and income tax reporting using tax rates
in  effect for the years in which the differences are expected to reverse.  Such
deferred  income  taxes primarily relate to the timing of recognition of certain
revenue  and  expense items, the timing of the deductibility of certain reserves
and  accruals for income tax purposes. We establish a tax valuation allowance to
the extent that it is more likely than not that the deferred tax assets will not
be  realizable  against  future  taxable  income.

Fair  Value  of  Financial  Instruments

     The carrying amount of the Company's financial instruments approximates its
estimated  fair  value  based upon market prices for the same or similar type of
financial instruments. The Company performs an impairment review whenever events
or  changes in circumstances indicate that the carrying value of investments may
not be recoverable. Factors the Company considers important, which could trigger
an  impairment  review  include  market  conditions,  valuations  for  similar
companies,  financial  performance  and  a  going  concern  risk.  See  Note  5,
"Investment  in  InsurQuote/ChannelPoint"  and  Note  8,  "Dispositions."

Stock  Based  Compensation

     The Company follows SFAS No. 123, "Accounting for Stock Based Compensation"
("SFAS  123").  As  allowed  by SFAS 123, the Company has elected to continue to
account for its stock based compensation programs according to the provisions of
Accounting Principles Board ("APB") Opinion No. 25, "Accounting for Stock Issued
to  Employees."  The  Company  has adopted the disclosure provisions required by
SFAS  123.

     The Company applies APB No. 25 in accounting for its stock option plans and
employee  stock  purchase plan, and accordingly, has not recognized compensation
cost  in the accompanying consolidated statement of operations. Had compensation
cost  been recognized based on fair value as of the grant dates as prescribed by
SFAS 123, the Company's net income (loss) applicable to common stock and related
per  share  amounts  would  have been impacted as indicated below (in thousands,
except  per  share  data):

<TABLE>
<CAPTION>
<S><C><C><C>
                                                   2003     2002      2001
                                                ---------------------------
Net income (loss):
 As reported . . . . . . . . . . . . . . . . .  $26,040  $22,709  $(30,625)
 Pro forma . . . . . . . . . . . . . . . . . .  $23,570  $20,638  $(32,704)
Per share net income (loss) assuming dilution:
 As reported . . . . . . . . . . . . . . . . .  $  0.94  $  0.84  $  (1.39)
 Pro forma . . . . . . . . . . . . . . . . . .  $  0.85  $  0.77  $  (1.49)
</TABLE>


     The effects of applying SFAS 123 in the above pro forma disclosures are not
necessarily  indicative  of future amounts as they do not include the effects of
awards  granted  prior  to  1995,  some of which would have had income statement
effects  in  2003,  2002 and 2001. Additionally, future amounts are likely to be
affected  by  the number of grants awarded since additional awards are generally
expected  to  be  made  at  varying  amounts.

Per  Share  Information

     Earnings  per  share  are based on the weighted average number of shares of
common  stock  outstanding and common stock equivalents using the treasury stock
method.  See  Note  23,  "Earnings  Per  Share."

Pervasiveness  of  Estimates

     The  preparation  of  financial  statements  in  conformity  with generally
accepted  accounting  principles  requires  management  to  make  estimates  and
assumptions  that  affect  the  reported  amount  of  assets and liabilities and
disclosure  of  contingent  assets  and  liabilities  as  of  the  date  of  the
consolidated  financial  statements,  and  that  affect  the reported amounts of
revenues  and  expenses during the reporting period. Actual results could differ
from  these  estimates.

New  Accounting  Pronouncements

     In  January  2003, the Financial Accounting Standards Board ("FASB") issued
FASB  Interpretation  No.  ("FIN").  46,  "Consolidation  of  Variable  Interest
Entities."  This  standard  clarifies  the  application  of  Accounting Research
Bulletin  No.  51,  "Consolidated  Financial  Statements,"  and  addresses
consolidation  by business enterprises of variable interest entities (also known
as  Special Purpose Entities or SPE's).  FIN 46 requires existing unconsolidated
variable  interest  entities  ("VIEs")  to  be  consolidated  by  their  primary
beneficiaries if the entities do not effectively disperse risk among the parties
involved.  FIN  46 also enhances the disclosure requirements related to variable
interest  entities.

     The  provisions  of  this interpretation were effective immediately for all
VIEs  created  after January 31, 2003. For VIEs created before February 1, 2003,
the  interpretation  was  initially  effective  beginning  on  July  1, 2003 for
calendar-year companies. On October 9, 2003, however, the FASB issued FASB Staff
Position No. FIN 46-6, which deferred the effective date of FIN 46 for VIEs that
existed  prior  to  February  1,  2003 until December 31, 2003 for calendar-year
companies.  The  FASB  continues  to  deliberate FIN 46, including the impact of
kick-out  rights  to  a  decision  maker.  As  of the date of this report, it is
unclear what effect, if any, the modifications will have on CCC's implementation
of  FIN  46.

     In  May  2003,  the  FASB  issued  SFAS  No.  150,  "Accounting for Certain
Financial Instruments with Characteristics of both Liabilities and Equity". This
Statement  establishes  standards  for  how  an  issuer  classifies and measures
certain  financial  instruments  with  characteristics  of  both liabilities and
equity.  It  requires  that  an  issuer  classify a financial instrument that is
within  its  scope  as  a liability (or an asset in some circumstances). Many of
those  instruments  were  previously  classified  as  equity.  This Statement is
effective for financial instruments entered into or modified after May 31, 2003,
and  otherwise  is  effective  at  the  beginning  of  the  first interim period
beginning  after  June  15,  2003. The adoption of this Statement did not have a
significant  effect  on  our  results  of  operations or our financial position.

Indemnification  Disclosure

     In the normal course of business, we are a party to a variety of agreements
pursuant  to which we may be obligated to indemnify the other party with respect
to  certain  matters.  Generally,  these  obligations  arise  in  the context of
agreements  entered  into  by  us,  under which we customarily agree to hold the
other party harmless against losses arising from a breach of representations and
covenants  related to such matters as title to assets sold, certain intellectual
property  rights and, in certain circumstances, specified environmental matters.
These  terms are common in the industry in which we conduct business. In each of
these  circumstances,  payment  by  us  is subject to certain monetary and other
limitations  and  is  conditioned  on  the  other  party making an adverse claim
pursuant  to  the  procedures  specified  in  the  particular  agreement,  which
typically  allow  us  to  challenge  the  other  party's  claims.

     We  evaluate  estimated  losses for such indemnifications under SFAS No. 5,
"Accounting  for  Contingencies"  as  interpreted by FASB Interpretation No. 45,
"Guarantor's  Accounting  and  Disclosure Requirements for Guarantees, Including
Indirect  Guarantees  of  Indebtedness  of  Others" ("FIN 45"). We consider such
factors  as  the degree of probability of an unfavorable outcome and the ability
to  make  a  reasonable  estimate  of  the  amount of loss. To date, we have not
encountered  material  costs  as a result of such obligations and as of December
31,  2003, have not recorded any liabilities related to such indemnifications in
our  financial  statements,  as  we  do not believe the likelihood of a material
obligation  is  probable.

NOTE  3  -  SHORT-TERM  INVESTMENTS

     During  the year we purchased short-term investments, which are investments
with maturities longer than 90 days but shorter than 12 months. As of the end of
the  year,  the  held-to-maturity securities, recorded at cost, consisted of the
following  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                     DECEMBER 31,
                                    --------------
                                     2003   2002
                                    --------------
Commercial paper. . . . . . . .     $4,504  $   -
Certificates of deposit . . . .      2,500      -
                                    --------------
Total . . . . . . . . . . . . .     $7,004  $   -
                                    ==============
</TABLE>

NOTE  4  -  ACQUISITION

     On  February  26,  2003,  we  acquired Comp-Est, Inc. ("Comp-Est") from the
Motor  Information  Systems  Division  of  Hearst  Business  Publishing,  Inc.
("Hearst"). Immediately prior to our acquisition of Comp-Est from Hearst, Hearst
acquired  the  selected  net  assets  from  Comp-Est  pursuant  to an Option and
Acquisition Agreement, dated February 6, 1998, by and among Hearst, Comp-Est and
the  Comp-Est  stockholders  named  therein.  Comp-Est  provides  automotive
estimating software applications to primarily single-location repair facilities.
With  the acquisition, we added over 5,000 additional customers and believe this
is  one  of  the  fastest growing segments of the marketplace and can provide us
with  a  broader  suite of electronic estimating and other tools to all types of
collision-repair  businesses.

     The  results  of  Comp-Est have been included in the consolidated financial
statements  from  the  date of acquisition. Pro forma results of operations have
not  been  presented because the effects of the transaction were not material to
our  results.  The  purchase  price, including capitalized acquisition costs, of
approximately  $13.4  million was paid in cash and was allocated to identifiable
assets  and  liabilities and to intangible assets at their estimated fair values
at  the  date  of acquisition. The fair values of the intangible assets acquired
were  based on independent appraisals. The excess of the purchase price of $13.4
million  paid  over  the  estimated  fair  value  of the assets acquired and the
liabilities  assumed  of  $2.5  million  represent  goodwill  of  $10.9 million.

     The  following  table  summarizes  the  estimated  fair value of the assets
acquired  and  the  liabilities  assumed at the acquisition date (in thousands):

<TABLE>
<CAPTION>
<S><C>
                          FEBRUARY 26,
                              2003
                         -------------

Current assets. . . . .  $          44
Property and equipment.             86
Intangible assets . . .          2,867
                         -------------
  Total assets acquired          2,997
Current liabilities . .            450
                         -------------
  Net . . . . . . . . .  $       2,547
                         =============
</TABLE>


     Intangible  assets include $1.9 million for customer relationships and $0.7
million  for  acquired  software,  both  of  which  are  being  amortized  on  a
straight-line  basis  over  a  period  of  3  years. Also included in intangible
assets,  is  a  trademark  valued  at  $0.3 million that is not being amortized.

NOTE 5 - INVESTMENT  IN  INSURQUOTE/CHANNELPOINT

     In  1998,  the  Company  invested $20.0 million in InsurQuote Systems, Inc.
("InsurQuote").  InsurQuote,  formed in 1989, was a provider of insurance rating
information  and  software  used to manage that information. The Company's $20.0
million  investment  included  19.9% of InsurQuote common stock, an $8.9 million
subordinated note, warrants, shares of Series C redeemable convertible preferred
stock  and  Series  D  convertible  preferred  stock.

     Also in 1998, the Company and InsurQuote entered into a sales and marketing
agreement  that  gave  the  Company certain rights to market and sell InsurQuote
products  to the automobile insurance carrier market. In March 2000, the Company
and InsurQuote agreed to terminate the sales and marketing agreement. As part of
the  termination  agreement,  the  Company  received $5.0 million, of which $4.5
million  was  paid  in  the  form  of an unsecured, subordinated promissory note
maturing  in  September  2002  and  bearing  interest at 7.5%, and was paid $0.5
million  in  cash.

     In  2001, the Company evaluated the collectibility of the $4.5 million note
receivable from ChannelPoint, which had since acquired InsurQuote.  Based on the
evaluation,  the  Company  provided  an  allowance  of $4.9 million for the note
receivable  and  accrued interest through June 30, 2001.  A deferred tax benefit
of  $1.8 million was recorded as a result of this allowance.  This determination
was  based  on  ChannelPoint's  financial performance, cash balances and a going
concern  risk.  Subsequently,  the  Company  received  $  0.5  million  from
ChannelPoint  in  full  settlement  of  the  loan  obligations  outstanding.

     In 2000, ChannelPoint, Inc., an e-commerce exchange services and technology
platform  provider  for  insurance  and benefits companies, acquired InsurQuote.
Under  the  terms  of  the  transaction,  the  Company exercised its warrant for
InsurQuote  common  stock  in  exchange  for  surrendering  its  $8.9  million
subordinated  note  from  InsurQuote.  In  addition,  the  Company invested $0.5
million  in  cash  and converted $0.3 million in interest receivables associated
with  the $8.9 million subordinated note for additional common stock. Subsequent
to  these  transactions  being completed, the Company's securities in InsurQuote
were  then exchanged for common stock in the combined entity, ChannelPoint, Inc.
("ChannelPoint").  As  a  result  of  this  transaction,  the  Company  now owns
5,036,635  shares, representing approximately 5.8%, on a fully diluted basis, of
ChannelPoint's  common  stock.

     In  2001, the Company again reviewed its carrying value of the ChannelPoint
common  stock.  Based on this review, the Company determined that there had been
an  other  than temporary decline in fair market value of these securities. This
determination  was based on market conditions, valuations for similar companies,
financial  performance  and  a  going  concern  risk.  As  a result, the Company
recorded a charge of $22.7 million, representing the remaining carrying value of
its investment in ChannelPoint, which is reflected in the consolidated statement
of  operations  for  the  year  ended  December  31,  2001.

     The  carrying value of this investment and related note receivable of $27.1
million, net of $0.5 million received in full settlement of the loan obligations
outstanding,  was fully written off in 2001 after an impairment review.  On June
27,  2002,  ChannelPoint,  Inc.  filed  a  certificate  of  dissolution with the
Delaware  Secretary  of  State  and  is  now  proceeding with its dissolution in
accordance  with  the  plan  of  complete  liquidation  and  dissolution.

NOTE 6 - ENTERSTAND  JOINT  VENTURE

     In  1998,  the  Company  and  Hearst  Communications,  Inc.  ("Hearst
Communications") established a joint venture, Enterstand Limited ("Enterstand"),
in  Europe  to  develop  and  market  claims  processing  tools  to insurers and
collision  repair  facilities.  The  Company  invested  $2.0 million for a 19.9%
equity  interest  in  Enterstand.

     In 2000, both parties contributed additional funds to Enterstand to provide
additional  working  capital.  The  Company  funded  $0.5  million  and  Hearst
Communications  funded  $5.0 million to Enterstand. After these investments, the
Company's ownership percentage decreased to 14.2%.  In addition, the Company and
Hearst  Communications  loaned  Enterstand  $8.5  million  and  $1.5  million,
respectively,  which  were  evidenced  by  promissory notes. Of the $8.5 million
loaned  to  Enterstand  by the Company, $3.5 million was funded in cash and $5.0
million  of receivables from Enterstand were converted into the note receivable.
These promissory notes were to mature in March 2005 and beared interest at 9.0%.

     The  Company  applied the equity method of accounting for its investment in
Enterstand. From the inception date through March 31, 2000, the Company recorded
19.9% of Enterstand's losses. For the period April 1, 2000 through September 30,
2000,  the  Company recorded 85.0% of Enterstand's losses based on the Company's
proportionate  share of the total funding to Enterstand, which occurred on March
31,  2000.  During  the fourth quarter of 2000 and through May 2001, the Company
funded  100% of the operating losses of Enterstand. As a result of this funding,
the  Company  recorded  100%  of the losses incurred during this period.  In May
2001,  the  Company  ceased  funding  the  operating  losses  of  Enterstand  in
connection  with  the  decision  to  shut  down  CCC  International.

     The  Company's  equity in net losses of Enterstand totaled $4.3 million for
the  year  ended  December 31, 2001. The Company has not recorded any income tax
benefit  on  the  equity  in  Enterstand's  losses  recorded  since  inception.

     During  1998,  CCC  and  Enterstand  entered  into an agreement whereby CCC
developed, for the benefit of Enterstand, certain claims processing software and
databases. During 2001, CCC charged Enterstand $0.7 million for development work
performed.  In  addition,  CCC  International  and  Enterstand  entered  into an
agreement  whereby  CCC  International  provided  Enterstand  with  certain
administrative  and  operating  services  and  office  space. For the year ended
December  31, 2001, CCC International charged Enterstand $2.4 million, for these
services.  These  reimbursements  from Enterstand are shown as reductions of the
Company's  operating  expenses  in  the  consolidated  statement  of operations.

      The  operations  of  Enterstand  were  discontinued  in 2001. In 2002, CCC
International  and  Hearst  Communications  terminated  their  joint  venture
agreement,  CCC  International  purchased Hearst Communications' interest in the
venture  for  a nominal sum, and CCCG issued a warrant to Hearst Communications,
exercisable for five years, to purchase up to 250,000 shares of the common stock
of CCCG for $12.00 per share.  The Company recorded a charge of $0.5 million for
these  warrants  in  2001.

NOTE 7 - INVESTMENT  IN  CHOICEPARTS,  LLC

     In  2000,  the  Company  formed  an  independent  company, ChoiceParts, LLC
("ChoiceParts")  with  ADP  and The Reynolds and Reynolds Company.   The Company
has  a  27.5%  equity interest in ChoiceParts, which the Company accounts for by
applying  the  equity  method  thereby  recording  its  share of income or loss.
Approximately  $1.7  million  of  the original $5.5 million commitment was still
outstanding as of December 31, 2003 and there are no specific plans to fund this
commitment  at  this time.  Based on the nature of the Company's investment, the
Company  has  recorded a deferred income tax benefit on its share of the losses.

NOTE 8 - DISPOSITIONS

     In 1999, the Company sold certain net assets related to its dealer services
products  to  Info4cars.com Inc. ("Info4cars") in exchange for a note receivable
of  $0.6  million  and  common  stock representing a 9.0% interest in Info4cars.
Info4cars  provides  vehicle  history reports and other products, such as custom
auto  buying  programs,  warranties, and competitive finance/lease programs.  In
addition, the Company invested approximately $0.3 million for an additional 7.5%
interest  in  Info4cars.

     In  2001,  the  Company  recorded  a  loss of approximately $1.1 million in
connection  with  the write-off of our investment in Info4cars, including a $0.8
million  bad  debt  provision  related  to  the  notes  receivable  plus accrued
interest.  In  2002,  the  Company  received $0.5 million from Info4cars in full
settlement  of  the  loan  obligations  outstanding.

     See  discussion in Note 9, "Restructuring Charges" concerning the Company's
decision  to  shut  down  CCC  International  in 2001 and Note 10, "Discontinued
Operations"  concerning  the Company's decision to discontinue the operations of
its  CCC  Consumer  Services  segment  in  2001.

NOTE 9 - RESTRUCTURING  CHARGES

     In  2001,  the  Company announced a set of strategic decisions as part of a
company-wide effort to improve profitability.  As a result, the Company recorded
a  restructuring  charge of $2.8 million, which consisted primarily of severance
and  outplacement  costs  related  to  the  termination  of  130  employees.

     In  addition,  the Company recorded a charge of $3.4 million related to the
shut  down  of CCC International's operations.  This charge included a write-off
of  the  remaining  goodwill of $1.1 million, contractual commitments, including
office  space,  of  $0.5 million and severance and related costs to terminate 39
employees  of  $1.8 million.  In connection with this shut down, CCC repurchased
the  shares  of  CCC  International's  president  and minority shareholder for a
nominal sum and sold the claims consulting business of CCC International back to
the  president.

     Also  in  2001,  the Company recorded a charge of $4.3 million to write-off
excess  office  space  in Chicago, formerly occupied by its DriveLogic business.
This charge was recorded after a complete review of the Company's short-term and
long-term facility requirements.  The charge included future rent commitments of
$5.4 million and the write-off of leasehold improvements of $2.1 million, net of
expected  future  sublease  income  of  $3.2  million.

     In  2002,  the  Company  recorded  an  additional charge of $0.9 million to
revise  the  original  expected future sublease income from $3.2 million to $2.3
million  as  a  result of the current weak conditions of the real estate market.

     During  2003, the Company recorded a final charge of $1.1 million to revise
the  original  expected future sublease income from $2.3 million to $1.2 million
as  a  result  of  entering  into  a  sublease agreement with a third party. The
sublease  is  for  the  duration  of  the existing term remaining on the current
lease,  which  is  through  March  31,  2006.

     The  following  summarizes  the  activity  in the restructuring accrual (in
thousands):

<TABLE>
<CAPTION>
<S><C>
                                 EXCESS
                               FACILITIES
                              ------------
Balance at December 31, 2002  $     1,979
Cash payments. . . . . . . .       (1,210)
                              ------------
Additional charges . . . . .        1,061
                              ------------
Balance at December 31, 2003  $     1,830
                              ============
</TABLE>


NOTE 10 - DISCONTINUED  OPERATIONS

     In  2001,  the  Company  discontinued  the  operations  of its CCC Consumer
Services  segment.  The  Company's  plan included the sale of certain assets and
the  closure of the remaining Consumer Services segment business.  Proceeds from
the  sale  of  the  related assets, as discussed below, were $0.7 million.  As a
result  of  this  decision,  the  Company  recorded  a  loss  from  discontinued
operations  of $7.0 million, net of an income tax benefit of $2.6 million.  This
original  loss  was  comprised  of operating losses of $1.0 million, net of tax,
prior  to  the  measurement date, and estimated loss on disposal, net of tax, of
$6.0  million.  Included  in the loss on disposal are severance costs related to
the  termination  of  365  employees, loss on the disposal of the assets of this
business  and operating losses after the measurement date through the completion
of  the wind-down of operations in December 2001.  In December 2001, the Company
reviewed  its remaining obligations related to the disposal of this segment, and
as  result,  recorded  a  favorable adjustment of $1.0 million from the original
estimate.  This  adjustment  consisted of a reduction to the loss on disposal of
$0.6 million and an increase to the tax benefit associated with the full loss on
discontinued  operations  of  $0.4  million.  As  of  December 31, 2001, accrued
charges  of  $0.7  million for severance costs and other contractual commitments
were  included  in  the  consolidated  balance  sheet.

     In  2001,  the  Company completed the sale of the assets of its subsidiary,
CCC  Consumer  Services  Southeast,  Inc.,  ("CCC  SE")  to  Fleming  and  Hall
Administrators.  Net proceeds from the sale were approximately $0.6 million. The
Company  purchased  this  claims  administration  business from Fleming and Hall
Administrators  in  1999.  In  addition,  the Company also completed the sale Of
Professional  Claims  Services,  Inc.  ("PCSI")  and  received  cash proceeds of
approximately  $0.1  million. PCSI was sold to a company affiliated with certain
of  the individuals from whom PCSI was purchased in 1998. The losses on disposal
of  CCC  SE  and  PCSI  were  $0.8  million  and  $2.6  million,  respectively.

     In  2001,  the  Company completed the sale of its policy services and loss
reporting operation, based in Sioux Falls, South Dakota and its remaining claims
administration  operation,  based in Battle Creek, Michigan.  Proceeds from each
sale  were  minimal.

     Revenues  and  loss  from  discontinued  operations  were  as  follows  (in
thousands):

<TABLE>
<CAPTION>
<S><C><C><C>
                                                         2003    2002     2001
                                                        ----------------------
Revenues . . . . . . . . . . . . . . . . . . . . . . .  $   -  $   -   $ 4,587
                                                        ======================
Loss before income taxes . . . . . . . . . . . . . . .  $   -  $   -   $(1,920)
Income tax benefit . . . . . . . . . . . . . . . . . .      -      -       931
                                                        ----------------------
Loss from operations . . . . . . . . . . . . . . . . .      -      -      (989)
                                                        ----------------------
Gain (loss) on disposal. . . . . . . . . . . . . . . .      -    566    (7,105)
Income tax (provision) benefit . . . . . . . . . . . .      -   (212)    2,122
                                                        ----------------------
Net gain (loss) on disposal. . . . . . . . . . . . . .      -    354    (4,983)
                                                        ----------------------
Income (loss) from discontinued operations, net of tax  $   -  $ 354   $(5,972)
                                                        ======================
</TABLE>

     During  2002, the Company recorded a benefit of $0.2 million, from the cash
receipt  of  a  disputed  receivable  that  was fully reserved. The Company also
reviewed  its remaining obligations related to the disposal of this segment, and
as  a  result,  recorded  a favorable adjustment, net of taxes, of $0.4 million.

NOTE 11 - LITIGATION  SETTLEMENT

     In  2001, the Company recorded a charge of $4.3 million, net of an expected
insurance  reimbursement  of $2.0 million, as an estimate of the amount CCC will
contribute  towards  potential  settlement  that  would resolve potential claims
arising  out  of  approximately  30% of the transaction volume of CCC Valuescope
during  the  period  covered  by  the lawsuits.  As settlement negotiations have
progressed,  the  number of participants and the cost of the proposed settlement
have  fluctuated.  Based  on  the  current  status  of  those  discussions,  CCC
anticipates  completing an initial settlement that would eliminate the viability
of  class  claims in 7 of the 11 class actions pending in the trial or appellate
courts  against  the  Company  and  certain  of  its  customers  related  to CCC
Valuescope  and  would resolve potential claims arising out of approximately 17%
of  the Company's total transaction volume, for valuations involving first party
claims,  during  the time period covered by the lawsuits.  The Company estimates
that  its  contribution  toward  such  a  settlement would be approximately $2.7
million,  net  of  the expected insurance reimbursement of $2.0 million.  As for
the  remainder  of  the original $4.3 million charge, we continue to believe the
recorded reserve is necessary and appropriate. The Company currently anticipates
that  the proposed settlement would include a resolution of any potential claims
for  indemnification  or  contribution  by  its  customers  relating  to  the
transactions  covered  by  the  settlement.  However,  the  consummation  of the
settlement  with  the  plaintiffs  and  the  amount of CCC's contribution to the
proposed  settlement  remain  subject  to a number of significant contingencies,
including,  among other things, the extent of participation on the part of CCC's
insurance  company  customers,  the  negotiation of settlement terms between the
plaintiffs and those of CCC's customers that are participating in the settlement
negotiations, as well as judicial approval of any proposed settlement agreement.
As  a  result,  at  this time, there is no assurance that the settlement will be
successfully  consummated or, if completed, that the final settlement will be on
the  terms  or  levels  of  participation  set  forth  above.  There  is also no
assurance  that  existing  or  potential  claims arising out of the remainder of
CCC's  Valuescope  transaction volume could be settled on comparable terms.  See
discussion  in  Note  27,  "Legal  Proceedings."

NOTE 12 - INCOME  TAXES

     Income  taxes applicable to income (loss) from continuing operations before
equity  losses  consisted  of  the  following  (in  thousands):


<TABLE>
<CAPTION>
<S><C><C><C>
                                                                               YEAR ENDED DECEMBER 31
                                                                          -----------------------------
                                                                              2003       2002      2001
                                                                          -----------------------------
Current (provision) benefit:
 Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $(13,527)  $ (6,540)  $12,005
 State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      (719)    (1,037)    1,418
 Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .        20          3        (8)
                                                                          -----------------------------
 Total current (provision) benefit . . . . . . . . . . . . . . . . . . .   (14,226)    (7,574)   13,415
                                                                          -----------------------------
Deferred (provision) benefit:
 Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       139     (3,471)    4,558
 State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      (198)       625       356
                                                                          -----------------------------
 Total deferred (provision) benefit. . . . . . . . . . . . . . . . . . .       (59)    (2,846)    4,914
                                                                          -----------------------------
 Total income tax (provision) benefit. . . . . . . . . . . . . . . . . .  $(14,285)  $(10,420)  $18,329
                                                                          =============================
</TABLE>

     The Company's effective income tax rate applicable to continuing operations
differs  from  the  federal  statutory  rate  as  follows  (in thousands, except
percentages):


<TABLE>
<CAPTION>
<S><C><C><C><C><C><C>

                                                                    YEAR ENDED DECEMBER 31
                                                  -------------------------------------------------------
                                                          2003                2002              2001
                                                  -------------------------------------------------------

Federal income tax (provision) benefit
at statutory rate. . . . . . . . . . . . . . . .  $(14,134)  (35.0)%  $(11,471)  (35.0)%  $14,219    35.0%
State and local taxes, net of federal income tax
effect and before valuation allowances . . . . .    (1,197)    (3.0)    (1,073)    (3.3)    1,152     2.8
Goodwill amortization. . . . . . . . . . . . . .         -        -          -        -      (334)   (0.6)
Change in valuation allowance. . . . . . . . . .         -        -       (110)    (0.4)   (8,663)  (21.3)
Nondeductible expenses . . . . . . . . . . . . .      (131)    (0.3)      (140)    (0.4)     (140)   (0.4)
Write-off of foreign investments . . . . . . . .         -        -        132      0.4    12,101    29.7
Research and experimentation credits . . . . . .        91      0.2      2,383      7.3         -       -
Reduction of tax reserves upon resolution of tax
 uncertainties . . . . . . . . . . . . . . . . .     1,111      2.8          -        -         -       -
Other, net . . . . . . . . . . . . . . . . . . .       (25)    (0.1)      (141)    (0.4)       (6)   (0.1)
                                                  -------------------------------------------------------
Income tax (provision) benefit . . . . . . . . .  $(14,285)   (35.4)% $(10,420)   (31.8)% $18,329    45.1%
                                                  =======================================================
</TABLE>


     In  2001,  the  Company received net refunds of $4.5 million, of which $2.5
million  related  to  the  carryback to 1998 of net operating losses incurred in
2000  and $2.0 million related to refunded tax payments previously made in 2000.

     In  2002,  the  Company  received  a refund of $13.1 million, of which $7.8
million was attributable to the Job Creation and Workers Assistance Act of 2002,
which increased the available carryback period for net operating losses from two
years  to  five  years. The total amount represented the refund of taxes paid in
1996,  1997,  1998  and  1999  when  net  operating losses incurred in 2001 were
carried  back  to those years. The Company also made income tax payments, net of
refunds,  of  $7.9  million  in  2002.

     In  2002,  the  Company  filed  amended  returns  to  claim  research  and
experimentation  tax  credits  applicable  to  the years 1998, 1999 and 2000 and
recorded  a  credit  to  income  tax expense of $2.0 million. Included in income
taxes  receivable  is  a  refund of $1.1 million of the expected credit. Current
income  taxes  payable  as  of December 31, 2002, is also net of $0.9 million in
research  tax  credits  being  carried  forward.  The  remaining balance of $0.5
million in income taxes receivable, as of December 31, 2002, represents expected
state  tax  refunds.  The  Company  also  recorded  research and experimentation
credits  of  $0.4  million  for  2002.

       During  the  fourth  quarter  of 2003, the Company recorded an additional
research  tax credit of $0.1 million. The Company also reviewed its tax reserves
in conjunction with the completion of the Internal Revenue Service tax audit and
recorded  a  favorable  adjustment of $1.1 million, disclosed as "other, net" in
the  above  table.

     In  conjunction with the exercise of certain stock options, the Company has
reduced  current  income  taxes  payable  with  an  offsetting  credit  to
paid-in-capital  for  the  tax  benefit of these option exercises. For the years
2003,  2002  and 2001, these tax benefits totaled $0.5 million, $0.7 million and
$0.6  million,  respectively.

     The  approximate  income  tax  effect  of each type of temporary difference
giving  rise  to  deferred  income tax assets and liabilities was as follows (in
thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                                DECEMBER 31,
                                           -------------------
                                               2003       2002
                                           -------------------
Deferred income tax assets (liabilities):
 Capital loss carryforward. . . . . . . .  $  7,390   $  7,390
 Foreign net operating losses . . . . . .     4,209      4,209
 Litigation settlement. . . . . . . . . .     2,694      2,050
 Lease termination. . . . . . . . . . . .     1,563      1,542
 Bad debt expense . . . . . . . . . . . .     1,100        865
 Intangible amortization. . . . . . . . .       883        973
 Depreciation and amortization. . . . . .       836      1,084
 Rent . . . . . . . . . . . . . . . . . .       805        840
 Accrued compensation . . . . . . . . . .       290        296
 State research credits . . . . . . . . .       120      1,584
 Deferred revenue . . . . . . . . . . . .       (22)        25
 Other, net . . . . . . . . . . . . . . .       858      1,195
                                           -------------------
Subtotal. . . . . . . . . . . . . . . . .    20,726     22,053
Valuation allowance . . . . . . . . . . .   (11,599)   (11,599)
                                           -------------------
Total deferred income tax assets. . . . .  $  9,127   $ 10,454
                                           ===================
</TABLE>


     During  2001  the  Company  recorded  a  net  loss  of $27.1 million on the
write-off  of the ChannelPoint investment and note receivable, including accrued
interest.  For tax purposes, $20.8 million of this loss was considered a capital
loss,  which  can only be offset with net capital gains and expire in 2006.  The
Company  believes that it is more likely than not that the capital loss will not
be  realized;  therefore,  a  valuation allowance was established for this item.

     The Company also has foreign net operating losses, which have an indefinite
carry-forward  period,  related to its former CCC International operations.  The
Company  has  established  a  valuation  allowance  for the full amount of these
foreign  net  operating  losses  because realization of these assets is not more
likely  than  not.

NOTE 13 - OTHER  CURRENT  ASSETS

     Other  current  assets  consisted  of  the  following  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                                                DECEMBER 31,
                                                              --------------
                                                                2003    2002
                                                              --------------

Insurance reimbursement for litigation settlement. . . . . .  $2,000  $2,000
Prepaid data royalties . . . . . . . . . . . . . . . . . . .   1,948   1,966
Prepaid equipment maintenance. . . . . . . . . . . . . . . .   1,261     911
Prepaid insurance. . . . . . . . . . . . . . . . . . . . . .   1,080     673
Income tax receivable - research and experimentation credits     750   1,125
Income tax receivable - State. . . . . . . . . . . . . . . .      44     549
Other. . . . . . . . . . . . . . . . . . . . . . . . . . . .   1,286   1,275
                                                              --------------
Total. . . . . . . . . . . . . . . . . . . . . . . . . . . .  $8,369  $8,499
                                                              ==============
</TABLE>

     In  2001, the Company recorded a charge of $4.3 million, net of an expected
insurance  reimbursement  of  $2.0  million,  in  connection  with  a litigation
settlement.  See  Note  27,  "Legal  Proceedings"  for discussion of the charge.

NOTE 14 - PROPERTY  AND  EQUIPMENT

     Property  and  equipment  consisted  of  the  following  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                                 DECEMBER 31,
                                            -------------------
                                                2003       2002
                                            -------------------

Purchased software, licenses and databases  $ 20,070   $ 17,164
Computer equipment . . . . . . . . . . . .    14,715     11,660
Leasehold improvements . . . . . . . . . .     7,067      6,581
Furniture and other equipment. . . . . . .     5,339      5,021
Building and land. . . . . . . . . . . . .     1,796      1,796
                                            -------------------
 Total gross . . . . . . . . . . . . . . .    48,987     42,222
Less accumulated depreciation. . . . . . .   (36,211)   (29,815)
                                            -------------------
 Total net . . . . . . . . . . . . . . . .  $ 12,776   $ 12,407
                                            ===================
</TABLE>

     As a result of a review of the Company's computer equipment and software in
2003  and  2002,  the  Company wrote-off out-of-service fully depreciated assets
totaling  $0.8  million  and  $4.6  million,  respectively.

     As  of  December  31, 2003 and 2002, computer equipment, net of accumulated
depreciation,  that  is  on lease to certain customers under operating leases of
$0.2  million  and $0.5million, respectively, is included in computer equipment.
Future  minimum  rentals  under  non-cancelable  customer  leases  aggregate
approximately  $0.2  million  in  2004.

     In  2001,  the  Company  recorded a charge of $4.3 million, net of expected
sublease  income,  to  write-off  excess  office  space in Chicago.  This charge
included  $2.1  million  of  leasehold  improvements.

     In 2001, the Company entered into two separate agreements to lease software
licenses.  These  leases,  which  are  for 36 months expiring in early 2004, are
classified as capital leases.  The Company made payments of $0.6 million in each
of  the  years 2003 and 2002. Included in the payments made in each of the years
2003 and 2003 was interest of  $0.1 million. Future minimum lease payments under
these  capital  lease  obligations aggregate approximately $0.2 million in 2004.

NOTE 15 - ACCRUED  EXPENSES

     Accrued  expenses  consisted  of  the  following  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                      DECEMBER 31,
                                    ---------------
                                     2003     2002
                                    ---------------

Litigation settlements . . . . . . $ 6,475  $ 7,074
Compensation . . . . . . . . . . .   4,468   10,781
Health insurance . . . . . . . . .   1,256    1,041
Sales tax. . . . . . . . . . . . .     933    1,103
Restructuring charges. . . . . . .     860    1,159
Professional fees. . . . . . . . .     843    1,389
Other, net . . . . . . . . . . . .   1,687    2,894
                                    ---------------
Total. . . . . . . . . . . . . . . $16,522  $25,441
                                    ===============
</TABLE>

NOTE  16  -  OTHER  LIABILITIES

     Other  liabilities  consisted  of  the  following  (in  thousands):

<TABLE>
<CAPTION>
<S><C><C>
                                      DECEMBER 31,
                                    --------------
                                     2003    2002
                                    --------------

Deferred rent . . . . . . . . .     $2,140  $2,230
Other, net. . . . . . . . . . .        924     992
                                    --------------
Total . . . . . . . . . . . . .     $3,064  $3,222
                                    ==============
</TABLE>

NOTE  17  -  CCC  CAPITAL  TRUST

     In  2001,  CCC  Capital Trust ("CCC Trust"), a business trust controlled by
CCCG,  issued  15,000  Trust  Preferred  Securities, which were presented on the
consolidated  balance  sheet  as  "Company  obligated  mandatorily  redeemable
preferred  securities  of  subsidiary  trust  holding  solely company guaranteed
debentures",  ("Trust  Preferred  Securities") and CCCG issued 100 shares of its
Series  F  Preferred Stock, par value $1.00 per share, and a warrant to purchase
1,200,000  shares  of its common stock at an exercise price of $6.875 per share,
revised  from  the  original  exercise  price  of $10.00 per share, to Capricorn
Investors  III,  L.P.,  one  of  our  existing  stockholders. CCCG and CCC Trust
received  an  aggregate  purchase  price of $15.0 million from the sale of these
securities.  Each  share  of  the  Series  F  Preferred Stock entitles Capricorn
Investors  III,  L.P. to 12,000 votes and expires on the earlier of (i) the date
the warrants are exercised in full or (ii) the warrant expiration date, which is
February  23,  2006.

     In  connection  with  the issuance of the Trust Preferred Securities by CCC
Trust and the related purchase by the Company of all of the common securities of
CCC  Trust, the Company issued an Increasing Rate Note Due 2006 in the principal
amount  of  approximately $15.5 million, due February 23, 2006 ("Increasing Rate
Note")  to  CCC  Trust. The sole asset of CCC Trust was the Increasing Rate Note
and  any  interest accrued thereon. The interest payment dates on the Increasing
Rate  Note  corresponded  to  the  distribution  dates  on  the  Trust Preferred
Securities.  The  Trust  Preferred Securities were to mature simultaneously with
the  Increasing Rate Note. The Company had unconditionally guaranteed all of the
Trust  Preferred  Securities  to  the  extent  of  the  assets  of  CCC  Trust.

     The  Increasing  Rate  Note  was  subordinated  to the Company's bank debt.
Cumulative  distributions on the Trust Preferred Securities accrued at a rate of
(i)  9%  per  annum, payable in cash or in kind at the Company's option, for the
first  three  years  from  February  23, 2001 and (ii) 11% per annum, payable in
cash,  thereafter. The Trust Preferred Securities were mandatorily redeemable on
February  23,  2006.  In  addition,  all or any portion of the outstanding Trust
Preferred  Securities could have been called for redemption at the option of the
Company at any time on or after February 23, 2004. The redemption price for both
the  mandatory  and the optional redemptions was equal to the liquidation amount
of  the  Trust  Preferred Securities plus accrued but unpaid distributions.  The
Company issued payment-in-kind notes for quarterly interest payments due in 2001
for  a  total  of  $1.3  million.

     On  November  30,  2001,  the  Indenture  relating  to  the Trust Preferred
Securities  was  amended  to permit the Company to conduct a rights offering and
enter  into  a  new  bank  credit facility.  In addition, the 1,200,000 warrants
issued  to  Capricorn  Investors  III, L.P.  were amended to change the exercise
price  to  $6.875,  revised  from  the  original  exercise  price  of $10.00, in
consideration  for  certain  waivers  and amendments that allowed the Company to
conduct  a  rights  offering  and  execute  a  new  credit  facility.  Using the
Black-Scholes  pricing  model,  the  fair  value  of  this  amended  pricing was
estimated  to  be  $0.7 million.    See discussion in Note 18, "Rights Offering"
and  Note  19,  "Long  Term  Debt."

     On  October  21, 2002, the Company agreed to purchase the outstanding Trust
Preferred  Securities  from Capricorn Investors III, L.P.  The purchase price of
$16.3  million  represented  the  par  value  of  all Trust Preferred Securities
outstanding  plus  accrued but unpaid distributions. The Company also recorded a
$2.5 million pre-tax charge, resulting from the difference between the par value
and  the  accreted value and $0.4 million of accrued but unpaid distributions on
the  Trust  Preferred  Securities on October 21, 2002.  Following the closing of
the  purchase,  CCC  Capital  Trust  was  dissolved.

NOTE 18 - RIGHTS  OFFERING

     On  June  29,  2001,  the  Company  filed  with the Securities and Exchange
Commission ("SEC") a Form S-3 Registration Statement to register $100 million of
securities.  The  SEC  declared  this  shelf registration statement effective on
July  27,  2001.  On November 7, 2001, the Company announced the approval by the
Board  of  Directors  of a $20 million rights offering ("Rights Offering") to be
effectuated  pursuant  to the shelf registration statement previously filed with
the  SEC  on  June  29,  2001.

     Upon  completion  of  the  Rights  Offering on December 31, 2001, the total
number  of  outstanding  shares  of  common stock increased by approximately 3.6
million  shares,  or  approximately  15.8%. The Company utilized net proceeds of
$18.1  million  from  the  Rights  Offering  to  reduce  its  outstanding  debt.

     Three  of  the  Company's  largest  institutional stockholders, White River
Ventures, Inc. and Capricorn Investors II and III L.P., agreed to purchase their
pro-rata  share  of  the  Rights  Offering,  as  well  as  all of the shares not
subscribed  for by the Company's other stockholders or warrant holders, up to an
aggregate  of  $20  million. In consideration for this, the Company issued these
stockholders  293,000 warrants to purchase shares of its common stock at a price
of  $5.50  per  share.

NOTE  19  -  LONG-TERM  DEBT

     On  November 30, 2001, in conjunction with the Rights Offering, CCC entered
into  a  $30  million credit facility agreement (the "Credit Facility") with two
lenders.  The  Credit  Facility  contains  covenants  that,  among other things,
restrict  CCC's ability to sell or transfer assets, make certain investments and
make  capital  expenditures.   In  addition,  the  Credit  Facility  has certain
covenants  that  require CCC to maintain specified levels of quarterly operating
cash  flow,  debt  coverage,  fixed-charge  coverage  and net worth. CCC is also
required  to provide the bank group with monthly, quarterly and annual financial
reporting.  The  Credit  Facility  matures  on  November  30,  2004.  The Credit
Facility is guaranteed by CCC and is secured by a blanket first priority lien on
substantially all of the assets of CCC and its subsidiaries.  All advances under
the  Credit  Facility  bear interest, at CCC's election, at the London Interbank
Offered Rate ("LIBOR") plus a variable spread based on our leverage ratio or the
prime  rate  in  effect  from  time  to time plus a variable spread based on our
leverage ratio.  CCC pays a commitment fee of 0.50% on any unused portion of the
Credit  Facility.   As  of  December  31,  2003,  we were in compliance with all
covenants  and  had  no  advances  under  the  Credit  Facility.

     During  the  years  ended  December 31, 2002 and 2001, the weighted average
interest  rates  were  4.0%  and  7.8  %,  respectively.  CCC made cash interest
payments  of $0.2 million, $0.2 million and $3.5 million, during the years ended
December  31,  2003,  2002  and  2001,  respectively.  The interest paid in 2003
represents  a  commitment  fee  of  0.5%  on  the  unused  portion of the Credit
Facility.  During  2002, CCC had net repayments under the line of credit of $6.5
million,  resulting  from  draws  under the Credit Facility of $22.0 million and
repayments  of  $28.5  million.

NOTE  20  -  TREASURY  STOCK

     In  2002,  the  Company received a promissory note from the Chief Executive
Officer  and  Chairman  of  the  Board  in  the amount of $1.2 million, accruing
interest  at  6.75%,  for  the purchase of 192,000 treasury shares at a price of
$6.25  per  share, which was the fair value of the Company's stock at that date.
During  the  second  quarter of 2003, the note, along with accrued interest, was
repaid  in  full.  As  of December 31, 2003, there were no notes receivable from
officers.

NOTE  21 - EMPLOYEE  BENEFIT  PLANS

Defined  Contribution  Savings  and  Investment  Plan

     The  Company  sponsors  a  tax-qualified  defined  contribution savings and
investment  plan  ("Savings  Plan").  Participation  in  the  Savings  Plan  is
voluntary,  with  substantially  all employees eligible to participate. Expenses
related  to the Savings Plan consist primarily of Company contributions that are
based  on  percentages of certain employees' contributions. Defined contribution
expense  for  the years ended December 31, 2003, 2002 and 2001 was $0.9 million,
$1.7  million  and  $1.2  million,  respectively.  Included  in the 2002 defined
contribution expense is an additional discretionary contribution of $0.6 million
made  by  the  Company  in  February 2003, into the Savings Plan of all eligible
employees,  for  the  purchase  of  Company  stock.

Employee  Stock  Purchase  Plan

     In  1998,  the  Company  established  an  employee stock purchase plan that
enables  eligible  employees to purchase shares of the Company's common stock at
the  lesser of (i) 85 percent of the fair market value of the Company's stock on
the  applicable  grant date (February 1, May 1, August 1, or November 1) or (ii)
85  percent  of  the fair market value of the Company's stock on the last day of
that  month  during the offering period. Under the employee stock purchase plan,
500,000  shares  have been authorized for issuance and 230,134 are available for
issuance  at  December  31, 2003. During 2003, 2002 and 2001, the Company issued
31,311, 44,920 and 93,324 shares pursuant to the employee stock purchase plan at
prices  ranging  from  $9.72  to  $16.04,  $5.10  to  $15.60 and $4.64 to $7.23,
respectively.  See  Note  22,  "Stock  Option  Plans"  for pro forma results had
compensation  expense  been recognized based on fair value as of the grant dates
as  prescribed  by  SFAS  123.

NOTE  22  -  STOCK  OPTION  PLANS

     In  1988,  the  Company's  Board  of Directors adopted a nonqualified stock
option  plan ("1988 Plan"). Under the 1988 Plan, as amended in 1992, options may
be  granted  at  a per share price of not less than the greater of $1.375 or the
fair market value as of the date of grant, as determined by the Compensation and
Nominating  Committee  of  the Board of Directors ("Committee"). At December 31,
2001, no additional options can be granted and no options were outstanding under
the  1988  Plan.

     During  1997,  the  Company's Board of Directors adopted a new stock option
plan ("1997 Plan") that provided for the granting of 675,800 options to purchase
the Company's common stock. Options were generally exercisable within five years
from  the  date  of  grant.  In  1998, the 1997 Plan was amended to increase the
number  of  shares available to be granted to 1,500,000 shares. In addition, the
term  of  the  option  was extended from 5 years to 10 years on new stock option
grants.  The  1997  Plan  was  amended  in 1999 to increase the number of shares
available  to  be  granted  up  to  2,500,000.

     In  2000,  the  Company's  shareholders approved a new stock incentive plan
("2000 Plan") as an amendment and restatement of the 1997 Plan. The terms of the
2000  Plan  were  applied  to  all  outstanding  options under the 1997 Plan. No
additional  awards  will  be granted under the 1997 Plan. The 2000 Plan provides
that  the  aggregate  number of shares of the Company's common stock that may be
issued  under  the  2000  Plan,  including  shares  authorized but not issued or
reserved  under  the  1997  Plan,  shall not exceed 3,900,000. In the event of a
lapse, expiration, termination, forfeiture or cancellation of any option granted
under  the  2000 Plan or the 1997 Plan without the issuance of shares or payment
of  cash, the common stock subject to or reserved for such incentive may be used
again.  At  December 31, 2003, additional options of 183,779 are available to be
granted  under  the  2000  Plan.

     Option  activity  during  2003,  2002  and  2001  is  summarized  below:

<TABLE>
<CAPTION>
<S>                                 <C>          <C>        <C>          <C>     <C>          <C>
                                      WEIGHTED    WEIGHTED   WEIGHTED
                                      AVERAGE     AVERAGE    AVERAGE
                                      EXERCISE    EXERCISE   EXERCISE
                                       SHARES      PRICE      SHARES     PRICE     SHARES     PRICE
                                    ----------------------------------------------------------------
Options Outstanding:
 Beginning of year . . . . . . . .   2,922,270   $    9.12   3,005,452   $ 9.31   3,190,013   $10.57
 Granted . . . . . . . . . . . . .     561,325   $   17.29     547,500   $ 9.75     998,524   $ 7.32
 Exercised . . . . . . . . . . . .    (262,639)  $    6.97    (334,402)  $ 9.26     (14,600)  $ 7.50
   Forfeited and Expired . . . . .     (73,850)  $   13.08    (296,280)  $11.97  (1,168,485)  $11.38
                                    ----------------------------------------------------------------
   End of year . . . . . . . . . .   3,147,106   $   10.67   2,922,270   $ 9.12   3,005,452   $ 9.31
                                    ================================================================
Options exercisable at year-end. .   1,708,676   $    9.51   1,316,658   $ 9.08   1,211,629   $ 9.61
                                    ================================================================
Weighted average grant date fair
   value of options granted during
   the year. . . . . . . . . . . .               $   11.12               $ 6.40               $ 3.22
                                                 =========               ======               ======

</TABLE>

     The  following  table  summarizes  information  about  fixed  stock options
outstanding  at  December  31,  2003:

<TABLE>
<CAPTION>
<S><C><C><C><C><C>
                             OPTIONS OUTSTANDING     OPTIONS EXERCISABLE
                           --------------------------------------------------
                             WEIGHTED
                             AVERAGE     WEIGHTED  WEIGHTED
                            REMAINING    AVERAGE   AVERAGE
                           CONTRACTUAL   EXERCISE  EXERCISE
RANGE OF EXERCISE PRICES.    SHARES        LIFE     PRICE      SHARES   PRICE
-------------------------  --------------------------------------------------
1.38 to $1.38. . . . . .       77,360      0.23  $    1.38     77,360  $ 1.38
5.51 to $6.75. . . . . .      284,432      7.77  $    6.06    146,281  $ 5.99
6.88 to $6.88. . . . . .       74,042      2.42  $    6.88     51,250  $ 6.88
7.50 to $8.90. . . . . .    1,182,380      7.44  $    8.42    619,861  $ 8.42
9.00 to $11.13 . . . . .      498,780      6.22  $   10.49    410,137  $10.47
12.13 to $16.63. . . . .      490,037      5.79  $   13.56    395,662  $13.29
17.20 to $18.71. . . . .      540,075      9.19  $   17.41      8,125  $17.82
                           --------------------------------------------------
1.38 to $18.71 . . . . .    3,147,106      7.02  $   10.67  1,708,676  $ 9.51
                           ==================================================
</TABLE>

     The  fair  value  of  each  option grant was estimated on the date of grant
using  the  Black-Scholes  option-pricing  model.  The principal determinants of
option  pricing are: fair market value of the Company's common stock at the date
of  grant,  expected  volatility, risk-free interest rate, expected option lives
and  dividend yields. Weighted average assumptions employed by the Company were:
expected  volatility  of 72%, 74% and 43% for 2003, 2002 and 2001, respectively;
and  a  risk-free  interest rate of 3.2%, 4.1% and 4.6% for 2003, 2002 and 2001,
respectively.  In  addition,  the Company assumed an expected option life of 5.5
years  for  2003,  2002  and  2001. No dividend yield was assumed for all years.

NOTE  23  -  EARNINGS  PER  SHARE

     A  summary  of  the calculation of basic and diluted earnings per share for
the  years  ended  December  31,  2003,  2002  and  2001, is presented below (in
thousands,  except  per  share  data):

<TABLE>
<CAPTION>
<S><C><C><C>

                                                   YEAR ENDED DECEMBER 31,
                                                --------------------------
                                                   2003     2002      2001
                                                --------------------------

Net income (loss). . . . . . . . . . . . . . .  $26,040  $22,709  $(30,625)
                                                ==========================
Weighted average common shares . . . . . . . .   26,243   25,850    21,967
Effect of common stock options and warrants. .    1,412    1,054         -
                                                --------------------------
Weighted average diluted shares. . . . . . . .   27,655   26,904    21,967
                                                ==========================
Income (loss) per common share -basic:
   Income (loss) from continuing operations. .  $  0.99  $  0.86  $  (1.12)
   Income (loss) from discontinued operations.        -     0.01     (0.27)
                                                --------------------------
Income (loss) per common share-basic . . . . .  $  0.99  $  0.87  $  (1.39)
                                                ==========================
Income (loss) per common share -diluted:
   Income (loss) from continuing operations. .  $  0.94  $  0.83  $  (1.12)
   Income (loss) from discontinued operations.        -     0.01     (0.27)
                                                --------------------------
Income (loss) per common share-diluted . . . .  $  0.94  $  0.84  $  (1.39)
                                                ==========================
</TABLE>

     Options  and  warrants  to  purchase  a  weighted average number of 466,809
shares,  365,602  shares and 4,070,040 shares of common stock for 2003, 2002 and
2001, respectively, were not included in the computation of diluted earnings per
share  because the options' exercise prices were greater than the average market
price  of  the  common  shares during those periods. The exercise price of these
options  and warrants ranged from $16.63 to $18.71 per share.  Since the Company
had  net  losses  for  the  year  ended  December 31, 2001 options to purchase a
weighted  average  of  93,687  were  not  included in the computation of diluted
earnings  per  share  because  the  options,  if  included,  would  have  been
antidilutive.

NOTE  24  -  COMMITMENTS  AND  CONTINGENCIES

     The  Company  leases  facilities,  computers, telecommunications and office
equipment under non-cancelable operating lease agreements that expire at various
dates  through 2008. As of December 31, 2003, future minimum cash lease payments
were  as  follows  (in  thousands):

<TABLE>
<CAPTION>
<S>               <C>      <C>     <C>     <C>    <C>    <C>         <C>

                    TOTAL    2004    2005   2006   2007   2008   THEREAFTER
                  ---------------------------------------------------------
Operating leases  $35,464  12,430  10,738  3,437  3,204  3,061     2,594
                  =========================================================
</TABLE>

     During  2003,  2002  and  2001,  operating  lease  rental  expense was $5.2
million,  $6.3  million  and  $8.1  million,  respectively.

NOTE  25  -  BUSINESS  SEGMENTS

     Statement  of  Financial  Accounting  Standards No. 131, "Disclosures About
Segments  of  an  Enterprise  and Related Information" ("SFAS 131"), establishes
standards  for  the  reporting  information about operating segments.  Operating
segments  are  defined  as  components  of  an  enterprise  about which separate
financial  information  is  available  that  is evaluated regularly by the chief
operating  decision maker in deciding how to allocate resources and in assessing
performance.

     We currently operate our business as one segment. Our products and services
facilitate  the  processing  of  automobile  physical  damage claims and help to
improve  decision-making  and  communication  between  various  parties, such as
automobile  insurance companies and collision repair facilities, involved in the
automobile insurance claims process. We market our products and services through
one U.S. sales and service organization.  Our management team evaluates resource
allocation  decisions  and  our  performance based on financial information on a
total  company  profit  level  and  at the product revenue level, accompanied by
disaggregated  information  about  revenues  by  geographic  regions.

     See  discussion in Note 9, "Restructuring Charges" concerning the Company's
decision  to  shut  down  CCC  International,  previously reported as a segment.
DriveLogic,  formed  in  1999  and  previously  reported as a segment, developed
products  and  services  that served the automobile claims industry supply chain
through  the  Internet.  As part of a restructuring at the end of June 2001, the
Company consolidated the operations of DriveLogic with the CCC U.S. segment.  In
addition,  the  Company  previously reported CCC Consumer Services as a segment.
See  discussion  in Note 10,  "Discontinued Operations" concerning the Company's
decision  to  shut down the Consumer Services business.  Shared services, tasked
with  facilitating  the  performance  of  the  revenue  producing divisions, now
supports  the  one  segment.

     Revenue  by  suites  is  as  follows  (dollars  in  thousands):

<TABLE>
<CAPTION>
<S><C><C><C>
                                                       YEAR ENDED DECEMBER 31,
                                                   ----------------------------
                                                       2003      2002      2001
                                                   ----------------------------
CCC Pathways. . . . . . . . . . . . . . . . . . .  $118,190  $116,231  $109,568
CCC Valuescope. . . . . . . . . . . . . . . . . .    42,187    45,463    47,977
Workflow Products . . . . . . . . . . . . . . . .    26,107    22,602    19,706
Information Services Products . . . . . . . . . .     1,708     1,134       828
Other . . . . . . . . . . . . . . . . . . . . . .     5,160     6,430     8,180
                                                   ----------------------------
  Total Revenue from U.S.Operations . . . . . . .   193,352   191,860   186,259
  Total Revenue from CCC International Operations         -         -     1,682
                                                   ----------------------------
    Total Revenue . . . . . . . . . . . . . . . .  $193,352  $191,860  $187,941
                                                   ============================
</TABLE>

NOTE  26  -  RESTRICTED  STOCK

     During  the  third  quarter of 2003, the Company issued, as compensation, a
total  of 8,000 shares of restricted stock, under the 2000 Stock Incentive Plan,
with  a  fair  market  value  of  $14.93  per  share to two members of the Audit
Committee  of  the  Board  of Directors, each of whom received 4,000 shares. The
shares  vest  over  a  period  of four years from issuance, although accelerated
vesting  is  provided  in  certain  instances.  Compensation  expense related to
restricted  stock awards is based upon market prices at the date of grant and is
charged  to  earnings on a straight-line basis over the period of restriction. A
third  member  of  the audit committee will receive compensation annually in the
form  of  cash.  The  fair value of the restricted stock on the date of grant in
2003  was  approximately $0.2 million. Total compensation expense recognized for
the  year  ended  December  31,  2003,  was  approximately  $16  thousand.

NOTE  27  -  LEGAL  PROCEEDINGS

     The  Company  has pending against it a number of putative class actions and
individual  actions  in  which  the plaintiffs allege that their insurers, using
valuation  reports  prepared by CCC, offered them an inadequate amount for their
total loss vehicles.  The caption and other relevant information concerning each
such  case  is  set  forth  below.

PENDING  CLASS  ACTIONS

     SUSANNA  COOK  v.  DAIRYLAND  INS.  CO.,  SENTRY  INS.  and CCC INFORMATION
SERVICES  INC.,  No.  2000  L-1  (filed January 31, 2000 in the Circuit Court of
Johnson  County,  Illinois)).  The  Plaintiff  in  COOK seeks certification of a
plaintiff  class  as  well  as  a  defendant  class  consisting of all insurance
companies  who used CCC's valuation reports to determine the "actual cash value"
of totaled vehicles. Plaintiff asserts various common law claims against CCC and
seeks  an  unspecified  amount  of compensatory and punitive damages, attorney's
fees  and  costs.

     LANCEY  v.  COUNTRY  MUTUAL  INS.  CO., COUNTRY CASUALTY INS. d/b/a COUNTRY
COMPANIES,  and  CCC INFORMATION SERVICES INC., Case No. 01 L 113 (filed January
29,  2001);  TRAVIS  v.  KEMPER CASUALTY INS. CO. d/b/a KEMPER INSURANCE and CCC
INFORMATION  SERVICES  INC., Case No. 01 L 290 (filed February 16, 2001); KMUCHA
v.  COLONIAL PENN INSURANCE a/k/a GE PROPERTY AND CASUALTY INSURANCE COMPANY and
CCC  INFORMATION  SERVICES  INC., Case No. 03 L 1267 (filed September 18, 2003);
and  JACKSON  v.  ATLANTA  CASUALTY  COMPANY  and  INFINITY  PROPERTY & CASUALTY
CORPORATION  and  CCC  INFORMATION  SERVICES  INC.,  Case  No.  03 L 1266 (filed
September  18,  2003).  These  cases  were filed in the Circuit Court of Madison
County,  Illinois,  by  the same group of plaintiffs' lawyers who filed the COOK
lawsuit.  The  claims asserted and relief sought in these cases is substantially
similar  to  those  in  the  COOK  case.  All four cases seek certification of a
plaintiff class.  The LANCEY case also seeks certification of a defendant class.

     ROGAN  v.  FARMERS  INSURANCE  GROUP,  FARMERS  INSURANCE EXCHANGE, and CCC
INFORMATION  SERVICES  INC.,  Case  No.  SC076462  (filed  March 24, 2003 in the
Superior  Court  of  the  State  of  California,  County of Los Angeles County).
Plaintiff  asserts various common law and statutory claims against his insurance
company  and  against  CCC,  including  a  claim  under  California  Business  &
Professions  Code Section 17200, et seq. Plaintiff seeks recovery of unspecified
damages,  an  accounting, restitution and disgorgement, on his own behalf and on
behalf of the general public, punitive damages, and an award of attorneys' fees.
At  a  hearing  on  January  29, 2004, the court sustained CCC's demurrer to all
claims  against  CCC  except for the Section 17200 claim, which the court stayed
pending  a separate action to which CCC is not a party. The court also granted a
motion  to  compel  an  appraisal  of  Plaintiffs'  claims.

     CCC  and  certain  of  its insurance company customers have been engaged in
settlement  discussions  with  the  plaintiffs'  attorneys  who  filed  the
above-referenced  cases  in  Johnson  County  and  Madison County, Illinois.  As
negotiations  have  progressed,  the  number of participants and the cost of the
proposed  settlement  have  fluctuated.  Based  on  the  current status of those
discussions, the Company anticipates completing an initial settlement that would
eliminate  the viability of class claims in 7 of the 11 class actions pending in
the  trial  or appellate courts against the Company and certain of its customers
and  would  resolve  potential  claims  arising  out of approximately 17% of the
Company's total transaction volume, for valuations involving first party claims,
during  the  time  period covered by the lawsuits. These settlement negotiations
are ongoing, but at this time CCC and certain of its insurance company customers
have  reached an agreement in principle as to CCC's proposed contribution to the
potential settlement.  Upon completion of the settlement negotiations, CCC would
agree  to  enter into the settlement for the purpose of avoiding the expense and
distraction  of  protracted  litigation,  without  any  express  or  implied
acknowledgment of any fault or liability to the plaintiff, the putative class or
anyone  else.

     During  2001,  CCC  recorded  a  pre-tax charge of $4.3 million, net of the
expected  insurance  reimbursement of $2.0 million, as an estimate of the amount
that  CCC  will  contribute  toward a potential settlement of that would resolve
potential  claims  arising  out  of approximately 30% of CCC's total transaction
volume  during  the  time  period covered by the lawsuits.  Based on the current
status  of  the  settlement  discussions,  the  Company anticipates contributing
approximately  $2.7 million, net of the expected insurance reimbursement of $2.0
million,  toward  an  initial  settlement  that  would  resolve potential claims
arising  out  of  approximately  17%  of  the  Company's transaction volume, for
valuations  involving  first  party  claims,  during  the  period covered by the
lawsuits.  As for the remainder of the original $4.3 million charge, we continue
to  believe  the  recorded  reserve  is  necessary and appropriate. However, the
consummation  of  the  settlement  with  the  plaintiffs and the amount of CCC's
contribution  to  the  proposed  settlement  remain  subject  to  a  number  of
significant  contingencies,  including,  among  other  things,  the  extent  of
participation  on the part of CCC's insurance company customers, the negotiation
of settlement terms between the plaintiffs and those of CCC's customers that are
participating  in  the  settlement negotiations, as well as judicial approval of
any  proposed  settlement  agreement.  As  a  result,  at this time, there is no
assurance that the settlement will be successfully consummated or, if completed,
that  the  final  settlement will be on the terms or levels of participation set
forth  above.  There  is  also  no  assurance  that existing or potential claims
arising  out  of  the  remainder of CCC's total loss transaction volume could be
settled  on  comparable  terms.
CLASS  ACTION  DISMISSALS  PENDING  ON  APPEAL

     MYERS v. TRAVELERS PROPERTY CASUALTY CORP., THE TRAVELERS INDEMNITY COMPANY
OF  AMERICA,  and  CCC INFORMATION SERVICES INC., No. 99 CH 2793 (filed February
22,  2000) and STEPHENS v. PROGRESSIVE CORP., PROGRESSIVE PREFERRED INS. CO. and
CCC  INFORMATION  SERVICES INC., No. 99 CH 15557 (filed October28, 1999).  These
two  cases  assert  claims  and  seek  relief substantially similar to the cases
pending  in  Madison  County,  Illinois described above. Each of these cases was
dismissed  with  prejudice  by  the  trial  court  and  appealed to the Illinois
Appellate  Court  for  the  First  District.

     McGOWAN  v.  PROGRESSIVE  CASUALTY  INS. CO., PROGRESSIVE INS. CO., and CCC
INFORMATION SERVICES INC., Case No. 00VS006525 (filed June 16, 2000 in the State
Court  of  Fulton  County,  Georgia),  DASHER  v.  ATLANTA  CASUALTY CO. and CCC
INFORMATION SERVICES INC., Case No. 00VS006315 (filed June 16, 2000 in the State
Court of Fulton County, Georgia) and WALKER v. STATE FARM MUTUAL AUTOMOBILE INS.
CO. and CCC INFORMATION SERVICES INC., Case No. 00VS007964 (filed August 2, 2000
in  the  State  Court  of Fulton County, Georgia). The Plaintiffs in these three
cases,  each  of  whom seeks to represent a nationwide class of insureds against
CCC  and  the  named  insurance  company defendant, allege that CCC's Valuescope
valuation  service  provides  values  that  do  not comply with applicable state
regulations  governing  total loss claims settlements. Plaintiffs assert various
common  law  and  statutory  claims  against  CCC  and  the  insurance  company
defendants,  including  claims  under  the Georgia RICO statute. Plaintiffs seek
unspecified  compensatory,  treble  and  punitive  damages,  attorneys' fees and
expenses.  Each  Plaintiff's  claims  were dismissed with prejudice by the trial
court,  and  each  Plaintiff  has  filed  a  notice  of  appeal.

CLASS  ACTION  DISMISSALS  IN  2003-NO  APPEALS  FILED

     In addition, during the last quarter of 2003, one case previously disclosed
by  CCC  during  2003  was  voluntarily dismissed in the wake of a court-ordered
appraisal,  and  one  case previously disclosed by CCC during 2003 was dismissed
with  prejudice upon CCC's motion. In ROMERO v. VESTA FIRE INSURANCE CORPORATION
and  CCC  INFORMATION SERVICES INC., Case No. 367282 (filed November 19, 2001 in
the  Superior  Court  of  the  State  of  California,  County of Riverside), the
plaintiff  filed  a notice of voluntary dismissal in the wake of a court-ordered
appraisal  proceeding.  Plaintiff  recently  filed  a  motion  to  set aside the
voluntary dismissal for the sole purpose of securing the court's approval of the
dismissal  of  the  putative  class  action  case.  In  SCALES  v. GEICO GENERAL
INSURANCE  COMPANY  and CCC INFORMATION SERVICES INC., No. 01 CH 8198 (filed May
16, 2001), the court dismissed the plaintiff's claims against CCC with prejudice
on  December  2,  2003.

INDIVIDUAL  CASES  AGAINST  CCC

     HECKLER  v.  PROGRESSIVE  EXPRESS  INSURANCE  COMPANY, PROGRESSIVE AMERICAN
INSURANCE  COMPANY  and  CCC INFORMATION SERVICES INC., Case No. 00003573 (filed
against  CCC on November 5, 2001 in the Circuit Court of the Thirteenth Judicial
Circuit,  in  and  for  Hillsborough  County, Florida). The plaintiff in Heckler
asserts  claims  substantially  similar  to  the above-described cases, and also
alleges  that  CCC's  Valuescope  valuation  service provides values that do not
comply  with  applicable  state  regulations  governing  total  loss  claims
settlements.  Plaintiff  seeks an award of unspecified compensatory and punitive
damages,  attorneys' fees, interest and costs.  The HECKLER cases are pled as an
individual  action.

     WILLIAMS  v.  NATIONWIDE  MUTUAL  INSURANCE COMPANY, NATIONWIDE MUTUAL FIRE
INSURANCE  COMPANY,  NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY, and CCC
INFORMATION SERVICES INC., Civil Action No. CV-2002-094 (filed November 12, 2002
in  the  Circuit  Court  of  Barbour County, Alabama). The plaintiff in WILLIAMS
asserts  claims  substantially  similar  to  the above-described cases, and also
alleges  that  CCC's  Valuescope  valuation  service provides values that do not
comply  with  applicable  state  regulations  governing  total  loss  claims
settlements.  Plaintiff  seeks an award of unspecified compensatory and punitive
damages,  attorneys'  fees,  interest and costs, although plaintiff alleges that
her  compensatory  and  punitive damages, exclusive of interest and fees, do not
exceed  $75,000.  The  WILLIAMS  case  is  pled as an individual action. CCC has
reached an agreement to resolve the claims asserted against it in this case. The
resolution  of  this  case  will  not  have  a  material adverse effect on CCC's
business,  financial  condition  or  results  of  operations.

OTHER  MATTERS

     CCC  is  aware  of two class certification rulings in cases involving CCC's
Valuescope  valuation service, to which CCC is not a party. In JOSEPH JOHNSON ET
AL.  v. FARMERS INSURANCE EXCHANGE, NO. D035649 (SUPERIOR COURT NO. 726452), the
California  Court  of  Appeal reversed an order by the San Diego County Superior
Court  denying  class  certification.  The  Court of Appeal ordered the Superior
Court  to certify a class consisting of all California residents insured under a
Farmers California private party passenger vehicle policy who, from December 10,
1994  through  the  present,  received  a  first  party total loss settlement or
settlement  offer  that  was less than the CCC base value because of a deduction
for  one  or more condition adjustments, and whose overall vehicle condition was
at  least  average  and  up  to, but not including, "dealer ready." CCC is not a
party  to  the  JOHNSON case but has become aware of the Court of Appeal's class
certification  ruling.

     In  PAK,  ET AL. v FARMERS GROUP, INC. AND FARMERS INSURANCE EXCHANGE, CASE
NO. CV98-04873, the Second Judicial District Court of the State of Nevada in and
for  Washoe  County has certified a class of Nevada customers insured by Farmers
whose  total  loss  claims were paid on the basis of valuations prepared by CCC.
CCC  is  not  a  party to the PAK case but has become aware of the court's class
certification  ruling.

     Four  of  the  CCC's  automobile  insurance  company  customers  have  made
contractual  and,  in  some cases, common law indemnification claims against CCC
for  litigation  costs,  attorneys'  fees,  settlement  payments and other costs
allegedly  incurred  or  to  be  incurred  by them in connection with litigation
relating  to  their  use  of CCC Valuescope. The Company has not been advised of
specific  facts  to  support  these  customers'  demands  for indemnification in
several  instances.  CCC  has,  however,  responded to each of these demands and
believes  that  it  has  defenses  to  these claims, including counterclaims for
indemnification  as  well  as  a  general  release  in  one  instance.

     CCC  intends  to  vigorously  defend  its  interests  in  all  of the above
described  pending  matters  and  claims  to which it is a party and support its
customers  in  other actions.  Due to the numerous legal and factual issues that
must  be  resolved during the course of litigation, CCC is unable to predict the
ultimate  outcome  of any of these actions. If CCC was held liable in any of the
actions  (or otherwise concludes that it is in CCC's best interest to settle any
of  them),  CCC  could  be  required  to  pay  monetary  damages  (or settlement
payments).  Depending  upon  the  theory  of  recovery  or the resolution of the
plaintiff's  claims  for  compensatory and punitive damages, or potential claims
for  indemnification  or  contribution by CCC's customers in any of the actions,
these  monetary  damages (or settlement payments) could be substantial and could
have a material adverse effect on CCC's business, financial condition or results
of  operations. CCC is unable to estimate the magnitude of its exposure, if any,
at  this  time.  As additional information is gathered and the lawsuits proceed,
CCC  will  continue  to  assess  its  potential  impact.



                   SUPPLEMENTAL FINANCIAL STATEMENT SCHEDULES
                  SCHEDULE II-VALUATION AND QUALIFYING ACCOUNTS
                                 (IN THOUSANDS)

<TABLE>
<CAPTION>
<S><C><C><C><C><C>
                                                BALANCE AT     CHARGED TO   CHARGED                  BALANCE
                                               BEGINNING OF    COSTS AND    TO OTHER   ADDITIONS/    AT END
DESCRIPTION                                       PERIOD        EXPENSES    ACCOUNTS   DEDUCTIONS   OF PERIOD
---------------------------------------------  --------------------------------------------------------------
2001 Allowance for Doubtful Accounts (b). . .  $       3,271       1,920        83    (2,986)(a)  $    2,288
2002 Allowance for Doubtful Accounts. . . . .  $       2,288       1,755        26    (1,756)(a)  $    2,313
2003 Allowance for Doubtful Accounts. . . . .  $       2,313       2,093       (68)   (1,395)(a)  $    2,943

2001 Deferred Income Tax Valuation Allowance.  $       2,826           -         -      8,663(c)  $   11,489
2002 Deferred Income Tax Valuation Allowance.  $      11,489           -         -        110(d)  $   11,599
2003 Deferred Income Tax Valuation Allowance.  $      11,599           -         -             -  $   11,599
</TABLE>

(a)  Accounts  receivable  write-offs,  net  of  recoveries.
(b)  The  allowance  for doubtful accounts for 2001 has been restated to exclude
     balances  related  to  discontinued  operations.
(c)  Increase  in  deferred  income  tax  valuation  allowance  for  foreign net
     operating  losses  and  ChannelPoint  capital  loss  carryforward.
(d)  Additional  valuation  allowance  for capital loss on sale of CCC Southeast
     assets  (goodwill).


                            EXHIBIT INDEX


3.1  Amended  and  Restated  Certificate  of  Incorporation  of  the  Company
     (incorporated  herein  by  reference  to  Exhibit 3.1 of the Company's 2000
     Annual  Report  on  Form 10-K, as amended, Commission File Number 000-28600
     filed  on  April  17,  2001)

3.2  Certificate  of  Amendment  of  Amended   and   Restated   Certificate   of
     Incorporation  for the Company (incorporated herein by reference to Exhibit
     3.2  of  the  Company's  2000  Annual  Report  on  Form  10-K,  as amended,
     Commission  File  Number  000-28600  filed  on  April  17,  2001)

3.3  Second  Amended  and Restated Bylaws of the Company (incorporated herein by
     reference  to Exhibit 3.2 of the Company's 1996 Annual Report on Form 10-K,
     as  amended,  Commission  File  Number  000-28600  filed on March 14, 1997)

10.1 Purchase  Agreement, dated as of November 29, 2001, between CCC Information
     Services  Group  Inc.,  White River Ventures, Inc., Capricorn Investors II,
     L.P. and Capricorn Investors III, L.P. (incorporated herein by reference to
     Exhibit  10.1  of  the  Company's  Current  Report on Form 8-K, as amended,
     Commission  File  Number  000-28600  filed  on  December  3,  2001)

10.2 Second Amended and Restated Credit Facility, dated as of November 30, 2001,
     by and among CCC Information Services Inc., the financial institutions from
     time  to  time  parties  thereto  and LaSalle Bank National Association, as
     Administrative  Agent  (incorporated herein by reference to Exhibit 10.2 of
     the  Company's  Current  Report  on  Form  8-K, as amended, Commission File
     Number  000-28600  filed  on  December  3,  2001)

10.3 First  Amendment  and Waiver, dated as of November 30, 2001, to the Warrant
     dated  as  of  February  23, 2001, issued by CCC Information Services Group
     Inc.  for the benefit of Capricorn Investors III, L.P. (incorporated herein
     by  reference  to Exhibit 10.3 of the Company's Current Report on Form 8-K,
     as  amended,  Commission  File  Number 000-28600 filed on December 3, 2001)

10.4 Supplemental  Indenture,  dated as of November 30, 2001, by and between CCC
     Information  Services Group Inc. and Wilmington Trust Company (incorporated
     herein by reference to Exhibit 10.4 of the Company's Current Report on Form
     8-K,  as  amended,  Commission  File  Number 000-28600 filed on December 3,
     2001)

10.5 Agreement,  dated as of November 30, 2001, between CCC Information Services
     Group  Inc.  and  Capricorn  Investors  III,  L.P.  (incorporated herein by
     reference  to  Exhibit 10.5 of the Company's Current Report on Form 8-K, as
     amended,  Commission  File  Number  000-28600  filed  on  December 3, 2001)

10.6 Amended  and  Restated  Security  Agreement, dated as of November 30, 2001,
     between CCC Information Services Inc. and LaSalle Bank National Association
     (incorporated  herein by reference to Exhibit 10.6 of the Company's Current
     Report  on  Form 8-K, as amended, Commission File Number 000-28600 filed on
     December  4,  2001)

10.7 Amended and Restated Pledge Agreement of Domestic Subsidiaries, dated as of
     November 30, 2001, between CCC Information Services Inc.'s Subsidiaries and
     LaSalle  Bank  National  Association  (incorporated  herein by reference to
     Exhibit  10.7  of  the  Company's  Current  Report on Form 8-K, as amended,
     Commission  File  Number  000-28600  filed  on  December  4,  2001)

10.8 Amended and Restated Domestic Subsidiary Guaranty, dated as of November 30,
     2001, between CCC Information Services Inc.'s Subsidiaries and LaSalle Bank
     National  Association  (incorporated herein by reference to Exhibit 10.8 of
     the  Company's  Current  Report  on  Form  8-K, as amended, Commission File
     Number  000-28600  filed  on  December  4,  2001)

10.9 Amended  and  Restated  Pledge  Agreement,  dated  as of November 30, 2001,
     between  CCC  Information  Services  Group  Inc.  and LaSalle Bank National
     Association  (incorporated  herein  by  reference  to  Exhibit  10.9 of the
     Company's  Current  Report  on Form 8-K, as amended, Commission File Number
     000-28600  filed  on  December  4,  2001)

10.10  Amended  and Restated Guaranty, dated as of November 30, 2001,between CCC
     Information  Services  Group  Inc.  and  LaSalle  Bank National Association
     (incorporated herein by reference to Exhibit 10.10 of the Company's Current
     Report  on  Form 8-K, as amended, Commission File Number 000-28600 filed on
     December  4,  2001)

10.11  Subordination  Agreement,  dated  as  of  November 30, 2001, by and among
     LaSalle  Bank  National  Association, White River Ventures, Inc., Capricorn
     Investors  II,  L.P. and Capricorn Investors III, L.P. (incorporated herein
     by  reference to Exhibit 10.11 of the Company's Current Report on Form 8-K,
     as  amended,  Commission  File  Number 000-28600 filed on December 4, 2001)

10.12  Securities  Purchase  Agreement  dated  as of February 23, 2001 Among CCC
     Information  Services Group Inc., CCC Capital Trust and Capricorn Investors
     III,  L.P.  (incorporated herein by reference to Exhibit 10.14 of Company's
     2000  Annual  Report  on  Form  10-K,  as  amended,  Commission File Number
     000-28600  filed  on  April  17,  2001)

10.13  Registration  Rights  Agreement dated as of February 23, 2001 Between CCC
     Information  Services  Group  Inc.  and  Capricorn  Investors  III,  L.P.
     (incorporated herein by reference to Exhibit 10.15 of Company's 2000 Annual
     Report  on Form 10-K, as amended, Commission File Number 000-28600 filed on
     April  17,  2001)

10.14  Warrant  dated as of February 23, 2001 issued by CCC Information Services
     Group  Inc.  for the benefit of Capricorn Investors III, L.P. (incorporated
     herein by reference to Exhibit 10.16of Company's 2000 Annual Report on Form
     10-K, as amended, Commission File Number 000-28600 filed on April 17, 2001)

10.15  Agreement  dated as of February 23, 2001 between CCC Information Services
     Group  Inc.  and  Capricorn  Investors  III,  L.P.  (incorporated herein by
     reference to Exhibit 10.17 of Company's 2000 Annual Report on Form 10-K, as
     amended,  Commission  File  Number  000-28600  filed  on  April  17,  2001)

10.16  Amended  and  Restated  MOTOR  Crash  Estimating  Guides Database License
     Agreement  (incorporated  herein by reference to Exhibit 10.16 of Company's
     2001  Annual Report on Form 10-K, Commission File Number 000-28600 Filed on
     March  26,  2002)

10.17  ChoiceParts,  LLC  Members' Agreement By and Among ChoiceParts, LLC, ADP,
     Inc.,  CCC Information Services, Inc. and the Reynolds and Reynolds Company
     dated  May  4,  2000  (incorporated herein by reference to Exhibit 10.13 of
     Company's  2000  Annual  Report  on  Form 10-K, as amended, Commission File
     Number  000-28600  filed  on  April  17,  2001)

10.18  2000  Stock  Incentive  Plan (incorporated herein by reference to Exhibit
     4.01  of  the Company's Registration Statement on Form S-8, Commission File
     Number  333-51328  filed  on  December  6,  2000)

10.19  1997  Stock  Option Plan, as amended (incorporated herein by reference to
     Exhibit  4.04  of  the  Company's  Registration  Statement  on   Form  S-8,
     Commission  File  Number  333-67645  filed  November  20,  1998)

10.20  1997  Stock  Option Plan, as amended (incorporated herein by reference to
     the  Company's  Registration  Statement on Form S-8, Commission File Number
     333-79983  filed  June  4,  1999)

10.21  401(k)  Company  Retirement  Savings  &  Investment  Plan, as amended and
     restated  effective  January 1, 2001, dated February 27, 2002 (incorporated
     herein  by  reference  to  Exhibit 10.21 of Company's 2001 Annual Report on
     Form  10-K,  Commission  File  Number  000-28600  Filed  on March 26, 2002)

10.22  1998  Employee  Stock  Purchase Plan (incorporated herein by reference to
     Exhibit  4.04  of  the  Company's  Registration  Statement   on  Form  S-8,
     Commission  File  Number  333-47205  filed  March  2,  1998)

10.23  Employment  Agreement,  effective  July  1,  2001,  by  and  between  CCC
     Information  Services  Inc.  and  Githesh  Ramamurthy  (management contract
     required  to be filed pursuant to Item 601 of Regulation S-K) (incorporated
     herein  by  reference  to  Exhibit 10.23 of Company's 2001 Annual Report on
     Form  10-K,  Commission  File  Number  000-28600  Filed  on March 26, 2002)

10.24  Executive  Loan  Arrangement by and between CCC Information Services Inc.
     and  Charlesbank  Capital Partners dated July 16, 2001 (incorporated herein
     by reference to Exhibit 10.24 of Company's 2001 Annual Report on Form 10-K,
     Commission  File  Number  000-28600  Filed  on  March  26,  2002)

10.25  Promissory Note from Githesh Ramamurthy to CCC Information Services Group
     Inc.  (management  contract  required  to  be filed pursuant to Item 601 of
     Regulation  S-K)  (incorporated  herein  by  reference  to Exhibit 10.25 of
     Company's 2001 Annual Report on Form 10-K, Commission File Number 000-28600
     Filed  on  March  26,  2002)

10.26  Promissory Note from Githesh Ramamurthy to CCC Information Services Group
     Inc.  (management  contract  required  to  be filed pursuant to Item 601 of
     Regulation  S-K)  (incorporated  herein  by  reference  to Exhibit 10.26 of
     Company's 2001 Annual Report on Form 10-K, Commission File Number 000-28600
     Filed  on  March  26,  2002)

10.27  First  amendment  to  the  401(k) Company Retirement Savings and Interest
     Plan,  dated  December  31,  2002

10.28  First  amendment  to  2000  Stock  Incentive Plan dated February 10, 2003

10.29  First  amendment  to  1997  Stock  Plan  dated  February  10,  2003

10.30  Purchase and Waiver Agreement, dated as of October 21, 2002, by and among
     the  Company,   CCC   Capital  Trust  and  Capricorn  Investors  III,  L.P.
     (incorporated  herein by reference to Exhibit 10.1 of the Company's Current
     Report  on  Form 8-K, Commission File Number 000-28600 Filed on October 28,
     2002)

10.31  Option  and  Acquisition  Agreement  dated  February 6, 1998 by and among
     Hearst  Business  Publishing,  Inc.  and  Comp-Est,  Inc

10.32  First  Amendment  to  Option and Acquisition Agreement dated February 26,
     2003 by and among the Motor Information Systems Division of Hearst Business
     Publishing,  Inc.  and  Comp-Est,  Inc.

10.33  Option  Agreement  dated February, 1998 between Motor Information Systems
     Division  of  Hearst  Business Publishing, Inc. and CCC Information Service
     Inc.

13.1 ChoiceParts,  LLC  Audited Financial Statements for the year ended December
     31,  2001  (incorporated  herein  by reference to Exhibit 13.1 of Company's
     2001  Annual Report on Form 10-K, Commission File Number 000-28600 Filed on
     March  26,  2002)

13.2 Enterstand Limited Audited Financial Statements for the year ended December
     31,  2001  (incorporated  herein  by reference to Exhibit 13.2 of Company's
     2001  Annual Report on Form 10-K, Commission File Number 000-28600 Filed on
     March  26,  2002)

21   *  List of Subsidiaries

23.1 *  Consent of PricewaterhouseCoopers LLP

31.1 * Rule  13a-14(a)  Certification  of  Chief  Executive  Officer

31.2 * Rule  13a-14(a)  Certification  of  Chief  Financial  Officer

32.1 * Section  1350  Certifications  of  Chief  Executive  and Financial
     Officers



*  Filed  herewith.


                                   SIGNATURES
<TABLE>
<CAPTION>
<S>     <C>                                                   <C>     <C>

By:     /s/ Githesh Ramamurthy                                By:     /s/ Thomas L. Kempner
        -----------------------                                       --------------------------
Name:   Githesh Ramamurthy                                    Name:   Thomas L. Kempner
Title:  Chairman and Chief Executive Officer                  Title:  Director


By:     /s/ Reid E. Simpson                                   By:     /s/ J. Roderick Heller III
        -----------------------                                       --------------------------
Name:   Reid E. Simpson                                       Name:   J. Roderick Heller III
Title:  Executive Vice President and                          Title:  Director
              Chief Financial Officer


By:     /s/ Morgan W. Davis                                   By:     /s/ Mark A. Rosen
        -----------------------                                       --------------------------
Name:   Morgan W. Davis                                       Name:   Mark A. Rosen
Title:  Director                                              Title:  Director


By:     /s/ Michael R. Eisenson                               By:     /s/ Herbert S. Winokur Jr.
        -----------------------                                       --------------------------
Name:   Michael R. Eisenson                                   Name:   Herbert S. Winokur Jr.
Title:  Director                                              Title:  Director

</TABLE>


                        DIRECTORS AND EXECUTIVE OFFICERS


DIRECTORS              Morgan  W.  Davis
                       Managing  Director
                       One  Beacon  Insurance  Group

                       Michael  R.  Eisenson
                       Managing  Director  and  Chief  Executive  Officer
                       Charlesbank  Capital  Partners  LLC

                       Thomas  L.  Kempner
                       Chairman  and  Chief  Executive  Officer
                       Loeb  Partners  Corporation

                       J. Roderick Heller III
                       Chairman  and  Chief  Executive  Officer
                       Carnton Capital Associates

                       Githesh  Ramamurthy
                       Chairman  and  Chief  Executive  Officer
                       CCC  Information  Services  Group  Inc.

                       Mark  A.  Rosen
                       Managing  Director
                       Charlesbank  Capital  Partners  LLC

                       Herbert  S.  "Pug"  Winokur  Jr.
                       Chairman  and  Chief  Executive  Officer
                       Capricorn  Holdings,  Inc.


EXECUTIVE  OFFICERS    Githesh Ramamurthy
                       Chairman and Chief Executive Officer

                       J. Laurence Costin Jr.
                       Vice Chairman

                       Edward B. Stevens
                       President and Chief Operating Officer

                       Mary Jo Prigge
                       President, Sales and Service

                       Reid E. Simpson
                       Executive Vice President and Chief Financial Officer

                       James T. Beattie
                       Executive Vice President and Chief Technology Officer

                       Robert S. Guttman
                       Senior Vice President, General Counsel and Secretary

                       James A. Dickens
                       Senior Vice President, Product Management and Marketing

                       Thomas Baird
                       Senior Vice President, Corporate and Business Development

                       Oliver G. Prince, Jr.
                       Senior Vice President, Human Resources



                              CORPORATE INFORMATION

CORPORATE  OFFICE
World  Trade  Center  Chicago
444  Merchandise  Mart
Chicago,  Illinois  60654
(312)  222-4636
www.cccis.com

TRANSFER  AGENT  REGISTRAR  FOR  COMMON  STOCK
Computershare  Investor  Services  LLC
Shareholder  Inquiries
P.O.  Box  A3504
Chicago,  Illinois  60602
(312)  588-4990
(312)  461-5633  (TDD)

STOCKHOLDER  SERVICES
You should contact the Transfer Agent for the stockholder services listed below:
Change  of  Mailing  Address
Consolidation  of  Multiple  Accounts
Elimination  of  Duplicate  Report  Mailings
Lost  or  Stolen  Certificates
Transfer  Requirements
Duplicate  1099  Forms
Please be prepared to provide your tax identification or social security number,
description  of  securities  and  address  of  record.

STOCK  LISTING  AND  TRADING  SYMBOL
Our  common  stock  is  listed  on  the  NASDAQ National Market System under the
trading  symbol  CCCG.

INDEPENDENT  AUDITORS
PricewaterhouseCoopers  LLP
One  North  Wacker  Drive
Chicago,  Illinois  60606

STOCKHOLDER  AND  INVESTMENT
COMMUNITY  INQUIRIES
Written  inquiries  should  be  sent to our corporate office to the attention of
Investor  Relations.
Please  visit  the  investor relations section of our website to make inquiries.

ADDITIONAL  INFORMATION
This  Annual  Report on Form 10-K provides all annual information filed with the
Securities  and  Exchange Commission, except for exhibits. A listing of exhibits
appears  on  pages  61-63 of this Form 10-K. Copies of exhibits will be provided
upon  request  for  a nominal charge. Written requests should be directed to the
Investor  Relations  Department  at  our  corporate  office.