Fourth Court of Appeals

San Antonio, Texas

OPINION

No. 04-18-00232-CV

IN RE ACCEPTANCE INDEMNITY INSURANCE COMPANY

Original Mandamus Proceeding1

Opinion by: Marialyn Barnard, Justice

Dissenting Opinion by: Rebeca C. Martinez, Justice

Sitting: Marialyn Barnard, Justice

Rebeca C. Martinez, Justice

Irene Rios, Justice

Delivered and Filed: September 26, 2018

PETITION FOR WRIT OF MANDAMUS CONDITIONALLY GRANTED

This is an original proceeding in which relator, Acceptance Indemnity Insurance Company

(“Acceptance Indemnity”), contends the trial court abused its discretion in denying its motion to 

compel appraisal and abate in the underlying dispute over the amount of loss sustained by the real 

party in interest, SA Villas I, LP (“the RPI”), with regard to overhead, profits, and taxes. 

Acceptance Indemnity has filed a motion to stay proceedings pending our resolution of this matter. 

Because we conclude the trial court erred in denying Acceptance Indemnity’s motion to compel 

and abate and there is no adequate remedy at law, we conditionally grant the petition for writ of 

mandamus. 

 1 This proceeding arises out of Cause No. 2017-CI-22084, styled SA Villas I, LP v. Acceptance Indemnity Insurance 

Company, Crawford & Company, and Danny Brown, pending in the 150th Judicial District Court, Bexar County, 

Texas, the Honorable Cathleen M. Stryker presiding.
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BACKGROUND

Acceptance Indemnity issued a commercial property insurance policy to the RPI (or its

owner) for an apartment complex. The RPI submitted a claim under its policy to recover damages 

for property damage incurred after a wind/hail event that occurred in May 2015. The parties could 

not agree on the cost of repairs. The contractor hired by the RPI estimated damages in an amount

far greater than the appraisal obtained by Acceptance Indemnity. All estimates were provided in 

August 2015. The RPI continued to demand payment based on its contractor’s estimate, claiming 

the loss estimate used by Acceptance Indemnity failed to include overhead, profit, and taxes. In 

September 2015, Acceptance Indemnity requested the RPI sign a proof of loss, which it ultimately 

did in December 2015, but the RPI modified it to include notice that it was still seeking full 

payment based on the contractor’s estimated loss. Ultimately, the RPI completed repairs on the 

property and Acceptance Indemnity paid the RPI the undisputed amount of loss less the 

deductibles. Thereafter, the RPI requested additional payment for its contractor’s overhead, profit, 

and sales tax. 

In April 2017, the RPI sent Acceptance Indemnity a demand letter that gave notice of 

alleged underpayment, violations of the DTPA and Texas Insurance Code, and breach of the 

common law duty of good faith and fair dealing. On August 1, 2017, Acceptance Indemnity made 

a written demand for appraisal, invoking the appraisal provision set out in the insurance policy.

Those provisions provide that if the parties disagree on the amount of loss, either may make a 

written demand for appraisal of the loss. The provision describes selection of appraisers, an 

umpire, and other items associated with the process. In that same letter, Acceptance Indemnity

designated its chosen appraiser. The RPI responded by letter, stating appraisal was not appropriate.

It then filed suit against Acceptance Indemnity on August 14, 2017, alleging breach of contract 

and numerous extra-contractual claims. In response, Acceptance Indemnity filed a motion to 
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compel appraisal and abate, seeking to compel appraisal under the policy and abate the proceedings 

pending the outcome of the appraisal. After a hearing, the trial court denied the motion to compel 

and request for abatement. Acceptance Indemnity filed a petition for writ of mandamus, asking 

this court to order the trial court to order the parties to engage in the appraisal award process and 

abate the suit filed by the RPI pending appraisal. 

ANALYSIS

Acceptance Indemnity contends that absent a showing of illegality or waiver, which 

mandates a showing of prejudice, the appraisal clause must be enforced. There was no assertion 

of illegality, so Acceptance Indemnity contends the trial court erred in denying the motion to 

compel appraisal and abate because the RPI failed to establish waiver or prejudice. The RPI, 

however, sets forth numerous arguments in which it contends appraisal is not proper in this case, 

and further argues Acceptance Indemnity waived its right to invoke appraisal and the RPI was

prejudiced thereby. 

Standard of Review

Mandamus relief is available only to correct a clear abuse of discretion when there is no 

other adequate remedy at law. In re M–I, L.L.C., 505 S.W.3d 569, 574 (Tex. 2016) (orig. 

proceeding); In re Prudential Ins. Co. of Am., 148 S.W.3d 124, 135–36 (Tex. 2004) (orig. 

proceeding). A trial court clearly abuses its discretion when its decision is “so arbitrary and 

unreasonable as to amount to a clear and prejudicial error of law.” M–I, L.L.C., 505 S.W.3d at 574 

(quoting Walker v. Packer, 827 S.W.2d 833, 839 (Tex. 1992) (orig. proceeding)). If the trial court 

fails to analyze or apply the law correctly, it has clearly abused its discretion. Id. 

Application

This court has recently held that mandamus is available to remedy the improper denial of 

a motion to compel appraisal. In re Am. Nat’l Prop. & Cas. Co., No. 04-18-00138-CV, 2018 WL 
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3264932, at *2 (Tex. App.—San Antonio July 5, 2018, orig. proceeding) (citing In re Allstate 

Cnty. Mut. Ins. Co., 84 S.W.3d 193, 196 (Tex. 2002) (orig. proceeding)); see In re Universal 

Underwriters of Tex. Ins. Co., 345 S.W.3d 404, 406 (Tex. 2011) (orig. proceeding). Accordingly, 

we hold that if we find the trial court abused its discretion in denying Acceptance Indemnity’s 

motion to compel appraisal, mandamus is a proper remedy. See Universal Underwriters of Tex. 

Ins. Co., 345 S.W.3d at 406; Am. Nat’l Prop. & Cas. Co., 2018 WL 3264932, at *2. 

The dispute in this case centers around an appraisal clause in an insurance policy issued by 

Acceptance Indemnity to the RPI (or its owner). It states: 

If we and you disagree on the amount of loss, either may make written demand for 

an appraisal of the loss. In this event, each party will select a competent and 

impartial appraiser and notify the other of the appraiser selected within 20 days of 

such demand. The two appraisers will select an umpire. If they cannot agree within 

15 days upon such umpire, either may request that selection be made by a judge of 

a court having jurisdiction. Each appraiser will state the amount of loss. If they 

fail to agree, they will submit their differences to the umpire. A decision agreed to 

by any two will by [sic] binding as to the amount of loss. Each party will:

a. Pay its chosen appraiser; and

b. Bear the other expenses of the appraisal and umpire equally. 

If there is an appraisal:

a. You will still retain your right to bring a legal action against us, subject to the 

provision of the Legal Action Against Us Commercial Property Condition.

b. We will still retain our right to deny the claim. 

As noted above, Acceptance Indemnity filed a motion to compel an appraisal under this provision. 

The RPI contested the request for appraisal. 

An appraisal clause in an insurance policy “binds the parties to have the extent or amount 

of the loss determined in a particular way[.]” In re Allstate Vehicle & Prop. Cas. Ins. Co., 542 

S.W.3d 815 (Tex. App.—Beaumont 2018, orig. proceeding) (quoting Scottish Union & Nat’l Ins. 
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Co. v. Clancy, 71 Tex. 5, 8 S.W. 630, 630 (1888)). The purpose of an appraisal clause is to 

“provide a means to resolve disputes about the amount of loss for a covered claim.” In re Universal 

Underwriters of Tex. Ins. Co., 345 S.W.3d 404 (Tex. 2011). A trial court has no discretion to 

ignore a valid appraisal clause. State Farm Lloyds v. Johnson, 290 S.W.3d 886, 888 (Tex. 2009); 

Am. Nat’l Prop. & Cas. Co., 2018 WL 3264932, at *2.

2

 Insurance appraisal clauses are generally 

enforceable, absent illegality or waiver. Universal Underwriters, 345 S.W.3d at 407. Here, there 

is no claim of “illegality,” thus the question is whether the RPI proved Acceptance Indemnity

waived its right to an appraisal or appraisal is otherwise improper.

Waiver requires the intentional relinquishment of a known right or intentional conduct 

inconsistent with claiming that right. Id. It is an affirmative defense and must be proved by the 

party challenging the right to the appraisal — here, the RPI. See Century Surety Co., 2015 WL 

6689532, at *3. To establish waiver, the party challenging the appraisal must show the parties 

reached an impasse, that is, “a mutual understanding that neither will negotiate further.” Universal 

Underwriters, 345 S.W.3d at 410. An impasse is not a disagreement about the amount or scope 

of loss. Id. “Ongoing negotiations, even when the parties disagree, do not trigger a party’s 

obligation to demand an appraisal.” Id. To constitute an impasse, both parties must believe 

additional negotiations would be futile. Id. at 409. Courts have held that even if the appraisal is 

invoked after suit is filed, this might not constitute an unreasonable amount of time between the 

impasse and the invocation. See, e.g., Century Surety, 2015 WL 6689532, at *1–*3 (conditionally 

granting petition for mandamus and ordering trial court to vacate order denying motion to compel

appraisal even after suit was filed and parties engaged in discovery and participated in mediation). 

 2 The case law on this issue is quite prevalent. See, e.g., In re Universal Underwriters of Tex. Ins. Co., 345 S.W.3d 

404 (Tex. 2011) (orig. proceeding); In re State Farms Lloyds, 514 S.W.3d 789 (Tex. App.—Houston [14th Dist.] 

2017, orig. proceeding); In re Century Surety Co., No. 07-15-00386-CV, 2015 WL 6689532 (Tex. App.—Amarillo 

Nov. 2, 2015, orig. proceeding).
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Moreover, even after an impasse and the passage of an unreasonable amount of time, the 

appraisal challenger must also show any failure to demand the appraisal within a reasonable time 

after the impasse prejudiced it. Universal Underwriters, 345 S.W.3d at 411; Am. Nat’l Prop. &

Cas. Co., 2018 WL 3264932, at *5. It is difficult to meet this requirement. As the supreme court 

has specifically held, “it is difficult to see how prejudice could ever be shown when the policy, 

like the one here, gives both sides the same opportunity to demand an appraisal. If a party senses 

that impasse has been reached, it can avoid prejudice by demanding an appraisal itself.” Universal 

Underwriters, 345 S.W.3d at 411. 

Thus, to avoid appraisal, the RPI needed to prove waiver — an impasse followed by an 

unreasonable delay in requesting appraisal — and prejudice resulting from the waiver. See id. at

408–12. We hold the RPI failed to establish waiver. 

With regard to impasse followed by an unreasonable delay, the supreme court has held 

using the point of impasse as opposed to the first sign of disagreement corresponds with the 

definition of waiver, which as noted above is the intentional relinquishment of a known right. Id.

at 411. According to the supreme court, an “impasse” is “the apparent breakdown of good-faith 

negotiations.” Id. at 409. In other words, it is that point at which the parties have exhausted any 

prospect of reaching an agreement and further discussion would be fruitless. Id. (citing Laborers 

Health & Welfare Trust Fund v. Advanced Lightweight Concrete Co., 484 U.S. 539, 544 (1988)). 

The RPI contends the parties reached an impasse when the parties first disagreed, in August 2015, 

about the payment of the overhead, profits, and taxes, and at least by October 2015, when they 

disagreed as to whether the RPI would use its chosen contractor or the preferred provider as 

suggested by Acceptance Indemnity. The RPI contends that if an impasse was not reached by 

August or October, then certainly there was an impasse and knowledge of same in December 2015 

when the RPI submitted its modified proof of loss, reserving the right to pursue the full amount of 
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the estimate provided by its contractor. We hold these events do not constitute an impasse under 

the supreme court’s decision in Universal Underwriters. See id. at 410. 

In that case, the supreme court reviewed cases from several federal courts in determining 

when an impasse, as opposed to a mere disagreement, had occurred. See id. at 409. The court 

focused on a federal district court case, Terra Indus., Inc. v. Commonwealth Ins. Co. of Am., 981 

F.Supp. 581 (N.D. Iowa 1997). Id. In Terra Indus., despite more than two years’ of negotiations 

and an “evident dispute,” the court found the insurer “had no notice that an impasse has been 

reached, because only the filing of [the insured]’s suit demonstrated [the insured]’s unilateral 

conclusion that the parties were at an impasse.” 981 F.Supp. at 603. Thus, given its reliance on 

Terra Indus., the supreme court has concluded that an impasse is not reached until both parties are

aware that further negotiations would be futile or of no effect. Universal Underwriters, 345 

S.W.3d at 409. Applying Terra Indus., the supreme court noted that in its case, it was only when 

the insured filed suit that the insurer was aware of an impasse. Id. at 410. The insured never 

notified the insurer that it refused to discuss the matter further, and knowledge that the insured 

disagreed with the insurer’s damage estimate was irrelevant because mere disagreement does not 

in itself establish an unwillingness to negotiate further. Id. 

Here, the dates relied upon by the RPI as the points of impasse — August, October, and 

December 2015 — merely show disagreement by the parties and an intent by the RPI to continue 

to pursue a greater recovery. See id. The RPI never advised Acceptance Indemnity of a refusal to 

further negotiate, and Acceptance Indemnity’s knowledge that the RPI disagreed with its position 

is insufficient to establish an impasse. See id. Even in April of 2017, when the RPI sent its demand 

letter pursuant to the Texas Insurance Code and Texas Business & Commerce Code, it was not a 

certainty that further negotiations were foreclosed. See TEX. INS. CODE ANN. § 541.154(a) (West 

2009); TEX. BUS. & COM. CODE ANN. § 17.505(a) (West 2011). The purpose of a demand letter 
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under either Code is to encourage settlement. In re Cypress Tex. Lloyds, 437 S.W.3d 1, 7 (Tex. 

App.—Corpus Christi 2011, orig. proceeding) (insurance code) (citing Hines v. Hash, 843 S.W.2d 

464, 469 (Tex. 1992)); Richardson v. Foster & Sear, L.L.P., 257 S.W.3d 782, 784 (Tex. App.—

Fort Worth, 2008, no pet.) (business and commerce code) (same). Thus, we hold the demand letter 

is not proof of an impasse because sending such a letter is intended to encourage settlement, which 

implies further negotiation. See Cypress Tex. Lloyds, 437 S.W.3d at 7; Richardson, 257 S.W.3d 

at 784. After the demand letter, no further action was taken until Acceptance Indemnity moved to 

compel appraisal on August 1, 2017. Two weeks later, the RPI filed suit. 

There is nothing in the record to show Acceptance Indemnity was unwilling to negotiate 

further or reconsider its position. Thus, it appears Acceptance Indemnity invoked the appraisal 

clause before an impasse was ever reached. It was only when the RPI filed suit that Acceptance 

Indemnity had notice of an impasse, and by that time, Acceptance Indemnity had invoked the 

appraisal clause. See Universal Underwriters, 345 S.W.3d at 410 (holding impasse reached when 

insured brought suit and appraisal sought within one month of filing of suit was not unreasonable 

delay). Thus, we conclude no reasonable construction of the record, particularly in light of the 

decision in Universal Underwriters, supports the existence of an impasse before the date 

Acceptance Indemnity invoked its contractual right to an appraisal. See id. Accordingly, not only 

was there no unreasonable delay in this case, there was no delay at all. See id. Rather, Acceptance 

Indemnity invoked the appraisal clause before it had notice of an impasse with regard to 

negotiations. See id. Accordingly, we hold the RPI failed to carry its burden to establish waiver, 

having failed to establish an unreasonable delay following an impasse. See id. Because the RPI 

failed to establish waiver in the first instance, we need not decide whether it proved prejudice as 

both are mandated. See id. 
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In its response to Acceptance Indemnity’s petition, the RPI raises several arguments in 

which it contends — independent of the waiver allegation — that appraisal is not appropriate. The 

RPI first contends appraisal is inappropriate because the parties’ dispute is not over the amount or 

valuation of overhead, profit, and taxes due, but whether they are due at all — which is a legal 

question not subject to an appraisal. See In re Acadia Ins. Co., 279 S.W.3d 777, 780 (Tex. App.—

Amarillo 2007, orig. proceeding) (holding that after insurer denied claim, it waives right to request 

appraisal); Wells v. Am. States Preferred Ins. Co., 919 S.W.2d 679, 683–84 (Tex. App.—Dallas 

1996, writ denied) (holding that when insurance claim involves question of causation, coverage, 

or liability as opposed to amount of loss, appraisal is not appropriate). The RPI asserts Acceptance 

Indemnity has wholly denied payment of overhead, profit, and taxes as opposed to contesting the 

amounts due, so appraisal is not warranted. According to the mandamus record, this is incorrect. 

In its motion to compel appraisal, Acceptance Indemnity specifically stated “[t]he parties 

disagree over the cost of repairs,” so it invoked the appraisal provision. And, during argument 

before the trial court, counsel for Acceptance Indemnity specifically advised the trial court that the 

RPI is “misconstruing the dispute.” She further stated Acceptance Indemnity is not disputing that 

the RPI is entitled to market value for overhead and profit; rather, the dispute is “how much is that 

overhead and profit appropriate under the circumstances of the size of these losses.” As for taxes, 

taxes are dependent upon the amount to be paid for the overhead/profits, so they are tied up within 

the appraisal for overhead and profits. We find Pounds v. Liberty Lloyds of Tex. Ins. Co., 528 

S.W.3d 222 (Tex. App.—Houston [14th Dist.] 2017, no pet.) instructive. In that case, the court 

held an insurer’s denial of a claim did not constitute waiver — one of the two grounds the supreme 

court has found sufficient for a court to refuse to compel an appraisal. Id. at 525–26. The court 

upheld, on appeal, the trial court’s decision granting the insurer’s motion to compel appraisal. Id. 

The First Court of Appeals ruled similarly in the case of In re Liberty Ins. Corp., 496 S.W.3d 229, 
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235 (Tex. App.—Houston [1st Dist.] 2016, orig. proceeding). In that case the court held that 

whether an insurer denied a claim for damages is relevant to the question of waiver, but not 

determinative. Id. It appears, therefore, even if the issue is, in fact, denial of the claim as opposed 

to the amount of loss, appraisal is not precluded in the absence of proof of waiver or illegality. 

The RPI next contends that even if appraisal is appropriate, Acceptance Indemnity

breached the insurance policy by not paying the overhead, profit, and taxes, thereby discharging 

the RPI from complying with any further contractual provisions, including the appraisal provision. 

In support of this argument, the RPI relies upon basic contract law. However, to sustain this 

position, we would have to determine in the first instance whether Acceptance Indemnity breached 

the insurance policy by failing to pay the overhead, profits. and taxes. This puts the cart before 

the horse. Acceptance Indemnity has not paid because there is a dispute over the amount owed. 

Although the RPI does not make this argument, perhaps the contention is Acceptance Indemnity

should have paid the amount it believes is due for overhead, profits, and taxes — then maybe 

appraisal would be appropriate. Importantly, however, in Universal Underwriters, the supreme 

court held appraisal clauses are generally enforceable absent illegality or waiver; the court did not 

include a precipitous breach as a ground for refusing to enforce an appraisal clause. See 345 

S.W.3d at 407. Thus, it appears that in the absence of illegality or waiver, the clauses are 

enforceable. See id. A breach of contract might subject a party to civil penalties, but breaching a 

contract is not “illegal.” 

Next, the RPI contends appraisal is not required because Acceptance Indemnity improperly 

used the appraisal clause as a litigation tactic to extinguish the RPI’s constitutional right to a jury 

trial on the amount and damages and its statutory and common law claims. Moreover, the RPI 

contends the appraisal clause lacks “mutuality” and is illusory, and is therefore, unenforceable. 

The RPI argues the appraisal clause cannot be enforced because if Acceptance Indemnity dislikes
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the outcome of the appraisal, it can still deny coverage, based on the clause in the appraisal award 

provision that provides Acceptance Indemnity retains its right to deny the claim. 

First, the language in the insurance policy itself belies the validity of this argument. In the 

appraisal clause, it states the insured “will still retain [its] right to bring a legal action against us, 

subject to the Legal Action Against Us Commercial Property Condition.” That provision merely 

states no one may bring a legal action against Acceptance Indemnity under the policy unless there 

has been full compliance with the terms of coverage and the action is brought within two years 

and one day after the loss. Moreover, the argument regarding lack of mutuality and enforceability 

has been rejected by both the First and Third Courts of Appeals. See In re State Farm Lloyds, 514 

S.W.3d 789, 795 (Tex. App.—Houston [1st Dist.] 2017, orig. proceeding); In re Pub. Serv. Mut. 

Ins. Co., No. 03-13-00003-CV, 2013 WL 692441, at *6 (Tex. App.—Austin Feb. 21, 2018, orig. 

proceeding [mand. denied]). Both courts noted the insureds in each case had conflated the issues 

of valuation and coverage, which are mutually exclusive. See State Farm Lloyds, 514 S.W.3d at 

795; Pub. Serv. Mut. Ins. Co., 2013 WL 692441, at *6. The Austin court noted that both insured 

and insurer were bound by the loss valuation as determined by the appraisers, but the policy 

expressly stated the insured retained the right to sue on the policy and the insurer retained the right 

to deny the claim. Pub. Serv. Mut. Ins. Co., 2013 WL 692441, at *6. Thus, both parties were 

bound by valuation, but retained either a right to sue or deny the claim on grounds other than 

valuation. Id. Accordingly, there was no lack of mutuality and the policy was not illusory. Id. 

The Houston court ruled similarly. See State Farm Lloyds, 514 S.W.3d at 795. The policy in this 

case is the same as those discussed by the Austin and Houston courts — both Acceptance 

Indemnity and the RPI are bound by the valuation set by the appraisers, establishing mutuality, 

and Acceptance Indemnity retains the right to deny coverage and the RPI retains the right to sue. 
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Finally, we recognize invocation of the appraisal clause might deny the RPI a jury trial on 

the issue of valuation. However, parties are entitled to contract for jury waivers. See In re 

Prudential Ins. Co. of Am., 148 S.W.3d 124, 130–33 (Tex. 2004) (holding that parties may agree 

to waive their right to jury trial in certain future disputes as long as they are knowing and 

voluntary). 

CONCLUSION

Based on the foregoing, we hold the trial court erred in denying Acceptance Indemnity’s 

motion to compel appraisal and to abate. We hold the RPI failed to carry its burden to establish 

Acceptance Indemnity waived the appraisal clause and has presented no other viable argument 

that would have permitted the trial court to refuse to compel an appraisal. Accordingly, we

conditionally grant Acceptance Indemnity’s petition for writ of mandamus and direct the trial court 

to: (1) vacate its order denying Acceptance Indemnity’s motion to compel appraisal and abate; (2) 

order the parties to engage in the appraisal process pursuant to the terms of the appraisal clause; 

and (3) abate the litigation pending the completion of the appraisal process. The writ will issue 

only in the event the trial court fails to comply with our directives. 

Marialyn Barnard, Justice