<PAGE>   1

                                                                   EXHIBIT 10.03


Confidential treatment with respect to certain information in this Exhibit has
been requested of the Securities and Exchange Commission pursuant to Rule 24b-2
under the Securities Exchange Act of 1934, as amended. The bracketed portions of
this Exhibit have been omitted from the material filed in accordance with Rule
24b-2 and have been filed separately with the Commission.





<PAGE>   2


CALL HANDLING                                                                V.1


                    SCHEDULE NUMBER "38-002-98"/(9700050785)

                                  CALL HANDLING


      This Schedule Number "38-002-98", effective January 1, 1998 issued
      pursuant to the General Terms and Conditions of Agreement No. 9700050785
      dated June 30, 1997 between U S WEST and Carnegie Group, Inc. ("CGI")
      including the Special Provisions Module - Software License and Services
      dated June 30, 1997 (collectively, the "Agreement") and is made a part
      thereto.

      This Schedule contains the following sections:

         1.   Project Description

         2.   Schedule, Statement of Work and Deliverables

         3.   Projected Cost

      This Schedule specifically overrides the terms and conditions of the
      Agreement pursuant to "Exceptions/Definitions to the Agreement" in section
      1.6 below. In the event that such section 1.6 conflicts with the
      provisions of the Agreement, the terms of section 1.6 shall control for
      purposes of this Schedule only.

      In consideration of the mutual covenants and agreements contained herein,
      the receipt and sufficiency of which are hereby acknowledged, the parties
      agree as follows:


      1. PROJECT DESCRIPTIONS

      1.1 INTRODUCTION

      This Schedule covers the services and deliverables to be provided by
      Carnegie Group, Inc. for U S WEST in support of CALL HANDLING. The work to
      be provided by CGI represents a follow on effort to the ongoing Call
      Handling project between the parties under new terms and conditions of the
      Agreement as provided in this Schedule No. 38-002-98.

      1.1.1 OVERVIEW

      It is the desire of U S WEST and Carnegie Group to add to Call Handling
      functionality defined by the releases: Inbound Promotions (98.02 Release),
      DMS Screen Pop (98.03 Release), and Global Conditions (98.04 Release).

      This Schedule includes the delivery of the Inbound Promotions, DMS Screen
      Pop, and Global Conditions releases as implemented that are related to
      Retail Markets, Marketing, Repair, and U S WEST Long Distance.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential

                                                                          Page 1

<PAGE>   3


CALL HANDLING                                                                V.1


      The current Call Handling system determines call routing destinations
      using information, such as the customer's reason for calling, where the
      customer lives and is calling from, other customer information and the
      loads on U S WEST call centers. Each call is assigned a channel functional
      need (CFN) using business rules, and the various routing alternatives.
      CFNs are used by Call Handling's business clients to segment customer
      calls for routing and handling.

      1.2 98.02 RELEASE EXECUTIVE OVERVIEW (INBOUND PROMOTIONS)

      1.2.1 98.02 RELEASE DESCRIPTION

      The 98.02 release provides:

         o         The basic infrastructure for routing calls that result from
                   promotions and advertisements;

         o         the Screen Pop of call data to the Customer Service
                   Representative/Agent (available when new outbound T1s are
                   configured);

         o         an interface to the Climate/IMDM system for specific
                   marketing data and reports within the Integrated Marketing
                   Database Management system;

         o         operational reporting that will be provided with enhancements
                   to the Call Handling Decision Support System (CH-DSS);

         o         reporting via the CH-DSS that will be used to determine the
                   effectiveness of using caller ID to improve the usability in
                   Customer Access Experiences (CAEs).

         o         adding the Aspect as a new VRU for Call Handling which can be
                   taken advantage of by future clients.

      The release also includes the delivery of partial capabilities that are
      prerequisites to three of the Global Conditions requirements that are
      related to Repair and U S WEST Long Distance. The provided functions
      include an enhancement to enable global conditions for call routing based
      on NPA-NXX, Market Profile Indicator, and specific Targeted Mailing Lists.


      1.2.2 BUSINESS VALUE OF 98.02 RELEASE

      [













                                                                               ]


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                          Page 2

<PAGE>   4


CALL HANDLING                                                                V.1


      1.2.3       98.02 RELEASE BUSINESS IMPACTS

      [
















                                                                               ]

      1.2.4       98.02 RELEASE SYSTEM IMPACTS

      [
















                                                                               ]


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                          Page 3

<PAGE>   5


CALL HANDLING                                                                V.1


      1.3 98.03 RELEASE EXECUTIVE OVERVIEW (DMS SCREEN POP)

      1.3.1 98.03 RELEASE DESCRIPTION

      The release provides the basic infrastructure for the definition and
      implementation of screen pop for ACD groups on DMS100 ACDs for the Call
      Handling product.

      In addition, this release provides the following additional or new
      capabilities, change requests, and enhancements:

         o     Data Manager

         o     Maintenance Change Requests ("Tracker Busys")

         o     Least Cost Routing


      1.3.2 BUSINESS VALUE OF 98.03 RELEASE



      [





                                                                               ]

      1.3.3 98.03 RELEASE BUSINESS IMPACTS



      [











                                                                               ]

      1.3.4 98.03 RELEASE SYSTEM IMPACTS

      [





                                                                               ]


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                          Page 4

<PAGE>   6


CALL HANDLING                                                                V.1


      1.4  98.04 RELEASE EXECUTIVE OVERVIEW (GLOBAL CONDITIONS)

      1.4.1 98.04 RELEASE DESCRIPTION

      The current Call Handling system determines call routing destinations
      using the customer's reason for calling and the calling customer's market
      profile. Additionally, account activity routing uses information about the
      caller's account from BOSS/CARS and business-assigned special conditions
      for assigning calls to account activity call types. Each call is assigned
      a channel functional need (CFN) using business rules, through a mapping
      from the caller's account market profile and the call reason and optional
      account activity checks (such as SNP, resold, independent company,
      BGS/CXR). CFNs are used by Call Handling's business clients to segment
      customer calls for routing and handling.

      To enhance the account activity routing capabilities, this release
      provides access to additional legacy data and the capability to define
      global conditions in the FES&R database for routing. Global conditions are
      business conditions that affect large groups of telephone numbers at the
      wire center level, such as outages, wireless, and promotions.

      In addition, this release provides the following additional or new
      capabilities, change requests, and enhancements:

         o     FE&SR Re-Architecture

         o     Call Data Caching

         o     DSS Enhancement to allow dual FES&Rs


      1.4.2 BUSINESS VALUE OF 98.04 RELEASE

      [
















                                                                               ]




Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                          Page 5

<PAGE>   7


CALL HANDLING                                                                V.1


      1.4.3 98.04 RELEASE BUSINESS IMPACTS

      [





















                                                                               ]

      1.5 98.05 RELEASE EXECUTIVE OVERVIEW (CALL TRACKING)

      End-to-End Call Tracking is a product which must be capable of receiving
      and storing comprehensive inbound and outbound call record data. The
      product would enable U S WEST to accurately forecast future demand and
      provide administrative reports for performance diagnostics and MIS
      reports. The initial effort to create Call Tracking used 415 hours and
      included the creation of the Call Tracking Requirements Document which:

         o Defined and documented the high level business requirements o Defined
         and documented the analysis of the detailed requirements o Defined data
         requirements



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                          Page 6

<PAGE>   8


CALL HANDLING                                                                V.1


      1.6 OVERVIEW OF KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT

      In order for the U S WEST maintenance team to be successful with
      operations and development support of Call Handling they require training
      in Call Handling. CGI will provide consulting to members of this
      maintenance staff as identified by U S WEST IT. Knowledge transfer
      consulting will include training sessions, documentation, coaching, and
      support to transfer Call Handling knowledge at mutually agreed times
      during the course of this effort. The total training and coaching time is
      limited to the 1000 hours in this Schedule 38-002-98.

      1.7 EXCEPTIONS/DEFINITIONS TO THE AGREEMENT The following exceptions and

      definitions apply to this Schedule:

      o  Work Authorization: It is agreed by the parties that any work provided
         by CGI under the Letter of Intent effective from January 1, 1998
         through April 30, 1998 at the latest will be included under this
         Schedule as billable and in accordance with the terms and conditions
         hereunder.

     o   Notification of Termination and Special Ramp down provisions:

                  In accordance with subsection 21.1 of the Agreement, U S WEST
                  has the right to terminate this Schedule, on a complete or
                  partial project basis, upon thirty (30) days written notice to
                  Carnegie Group. Notwithstanding subsection 21.2 of the
                  Agreement, Customer shall be responsible for continued funding
                  of the current CGI project resources for a period beyond the
                  effective date of termination, unless such resources can be
                  re-deployed by Carnegie Group to another billable project.
                  Continued funding is dependent upon the number of people
                  affected by the termination in accordance with the period of
                  time provided below:

                  AFFECTED RESOURCES                          RAMP DOWN PERIOD

                  1 to 3 persons on the team                  two (2) weeks
                  4 to 7 persons on the team                  three (3) weeks
                  8 or more persons on the team               four (4) weeks

                  For example, if the Carnegie Group team consists of 15
                  resources at the time of complete project termination, U S
                  WEST funding for 3 resources will not exceed 2 weeks, U S WEST
                  funding for the 4-7th resource will not exceed 3 weeks, and U
                  S WEST funding for the last 7 resources funding will not
                  exceed 4 weeks.

                  U S WEST and Carnegie Group agree to make best effort
                  attempts, respectively, to expeditiously inform of an
                  impending project termination and, in turn, expeditiously
                  re-deploy the resources.

      o  Acceptance terms: U S WEST shall test the Call Handling Release 98.02,
         98.03, and 98.04 software and documentation delivered hereunder
         according to the Acceptance Test(s), based on an established system
         test process, to be mutually agreed to by the parties and provided
         hereunder.

      o  Services Warranty terms: No warranty period is required under this
         Agreement due to the close working nature of the entire Call Handling
         team prior to final Acceptance and the comprehensive knowledge
         transfer, documentation, and support services that will be provided to
         U S WEST by CGI during the term of this Agreement.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                          Page 7

<PAGE>   9


CALL HANDLING                                                                V.1


      o  Non-Solicitation: The parties agree that during the term of this
         Schedule they will not, without the prior written consent of the other,
         directly solicit for employment the personnel who are assigned to
         perform or are in involved in the performance of Services under this
         Schedule, and are currently employed by the other party. The provisions
         of this paragraph shall not preclude either party from following its
         normal processes of publicizing positions available to be filled,
         receiving communications from interested applications, working with
         employment agencies and other similar companies, participating in job
         fairs, and other similar ordinary hiring processes.

      o  Current Call Handling Replacement Policy: U S WEST agrees that Carnegie
         Group may make staffing changes during the performance of Call Handling
         services upon two (2) weeks notice to US WEST. In the event of any
         staffing change, U S WEST shall not be charged for a two week time
         period (ten project days) normally required to ramp up the replacement,
         unless otherwise mutually agreed to by the U S WEST project manager and
         the Carnegie Group senior manager. Carnegie Group must request in
         writing that the amount of noncompensatory ramp up time be reduced and
         U S WEST shall not unreasonably withhold their determination.

      o  Management of project resources:

           o      The CGI senior project manager assigned to CALL HANDLING has
                  exclusive control of and over the CGI resources on the
                  project, including but not limited to responsibility for staff
                  assignment, project team makeup, and transition of CGI
                  resources either onto or from a project. U S WEST may request
                  the CGI senior project manager to make changes relating to the
                  CGI resources. CGI will respond with consent or an objection
                  to consent and reasons why consent will be withheld; consent
                  will not be unreasonably withheld.

           o      The CGI senior project manager and the U S WEST project
                  manager have the authority to mutually agree on the location,
                  either at a U S WEST site or CGI site, where each CGI resource
                  may work during the project, including an associated period of
                  time, based on not compromising the schedule and deliverables
                  set forth in this Schedule.

      o   Review of the Schedule

           o      The parties agree that the U S WEST team leader, the U S WEST
                  project manager and the CGI senior project manager will meet
                  within the first week after the full execution of this
                  Schedule to review the details of this Schedule, including but
                  not limited to the Exceptions to the Agreement provided above
                  ("Review").

           o      The Review will occur more than once should a new U S WEST
                  team leader, U S WEST project manager or CGI senior project
                  manager be assigned by U S WEST or CGI respectively to CALL
                  HANDLING after the initial Review, unless as otherwise
                  mutually agreed by the parties.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                          Page 8

<PAGE>   10
  

CALL HANDLING                                                                V.1


      1.8 ROLES AND RESPONSIBILITIES

      1.8.1 RELEASES ROLES AND RESPONSIBILITIES


      1.8.1.1 CGI ROLES AND RESPONSIBILITIES
      [
















                                                                               ]

      1.8.1.2 U S WEST ROLES AND RESPONSIBILITIES
      [










                                ]


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                          Page 9

<PAGE>   11


CALL HANDLING                                                                V.1


      [






                                                 ]

      1.8.1.3 JOINT CGI AND U S WEST ROLES AND RESPONSIBILITIES
      [



















                                                                               ]


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                         Page 10

<PAGE>   12


CALL HANDLING                                                                V.1


      1.8.2 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT ROLES AND
      RESPONSIBILITIES


      1.8.2.1 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT CGI ROLES AND
      RESPONSIBILITIES

      [

























                                                                  ]



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential

                                                                         Page 11

<PAGE>   13


CALL HANDLING                                                                V.1


    [

















                                           ]

     1.8.2.2 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT U S WEST ROLES AND
     RESPONSIBILITIES

     The following activities are to be provided by U S WEST:

     1.  Identify and schedule the necessary maintenance team resources to
         receive the knowledge transfer, documentation, and support as defined
         in the transfer schedule.

     2.  Release the current CGI experts with the knowledge to be transferred
         from their current assignments within U S WEST on a predetermined and
         agreed upon schedule for the actual transfer sessions.

     3.  Provide an environment conducive to training for the knowledge
         transfer, documentation, and support to take place.

     1.8.2.3 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT JOINT CGI AND U S
         WEST ROLES AND RESPONSIBILITIES

     CGI and U S WEST are jointly responsible for the following activities:

     1.  Make available the necessary CGI resources for the knowledge transfer,
         documentation, and support.

     2.  Jointly develop a knowledge transfer, documentation, and support
         schedule.

     3.  Document the progress of the knowledge transfer, documentation, and
         support against the transfer schedule.

     4.  Jointly develop a Call Handling Developer Standards based on a limit of
         hours within the Knowledge Transfer, Documentation and Support funding
         limitation of this Schedule.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 12

<PAGE>   14


CALL HANDLING                                                                V.1


      2. SCOPE

      2.1.1 RELEASES


      2.1.1.1 RELEASE MANAGEMENT STRATEGY

      Please refer to the Baselined 98.02 Release Management Plan for a detailed
      description of the Release Management Strategy for Inbound Promotions.

      Please refer to the Baselined 98.03 Release Management Plan for a detailed
      description of the Release Management Strategy for DMS Screen Pop.

      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the Release Management Strategy for Global Conditions.

      2.1.2 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT SCOPE

      This is a U S WEST IT and Carnegie Group led effort to transfer specific
      Call Handling knowledge from CGI to U S WEST maintenance employees. The
      Carnegie Group employees required for this effort are current members of
      the Call Handling project development team. They will be substituting time
      from their current responsibilities to perform this transfer.

      This knowledge transfer, documentation, and support effort will include
      training, documentation, and coaching on the Call Handling system from
      existing 1997 deployments in the U S WEST production environment. The
      total CGI training and coaching time is limited to the 1000 hours in this
      Schedule 38-002-98.

      2.2 DELIVERABLES

      The deliverables related to the 98.02, 98.03, and 98.04 Releases are
      described below.

      2.2.1       98.02 RELEASE (INBOUND PROMOTIONS)

         o        For details of the deliverables associated with Inbound
                  Promotions, refer to the Baselined 98.02 Release Management
                  Plan.


      2.2.2       98.03 RELEASE (DMS SCREEN POP)

         o        For details of the deliverables associated with DMS Screen
                  Pop, refer to the Baselined 98.03 Release Management Plan.


      2.2.3       98.04 RELEASE (GLOBAL CONDITIONS)

         o        For details of the deliverables associated with Global
                  Conditions, refer to the Baselined 98.04 Release Management
                  Plan.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                         Page 13

<PAGE>   15


CALL HANDLING                                                                V.1


      2.3 SUMMARY

      This Schedule covers efforts to be performed from January 1, 1998 through
      December 31, 1998.

      2.4 SCHEDULE, STATEMENT OF WORK AND DELIVERABLES

      2.4.1 TASKS, SCHEDULE, AND DELIVERABLES

      Please refer to the Baselined 98.02 Release Management Plan for a detailed
      description of the project milestones and deliverables.

      Please refer to the Baselined 98.03 Release Management Plan for a detailed
      description of the project milestones and deliverables.

      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the project milestones and deliverables.

      2.4.2 KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT TASKS

      The following table summarizes the tasks, schedule and deliverables
      included in this Schedule.


--------------------------------------------------------------------------------
      TASKS                 Responsibility            Deliverables
                              
--------------------------------------------------------------------------------
      Develop                 U S WEST               Complete a
      transfer                and                    detailed transfer
      schedule                Carnegie               schedule with
                              Group                  date, milestones,
                                                     and identified
                                                     resources.


      Knowledge
      Transfer,               U S WEST               Knowledge
      Documentation,          and                    transfer,
      and                     Carnegie               Documentation,
      Support                 Group                  and Support as
                                                     defined in the
                                                     transfer schedule
--------------------------------------------------------------------------------

      2.4.3 HIGH LEVEL RELEASE SCHEDULE:

      Please refer to the Baselined 98.02, 98.03, 98.04 Release Management Plans
      for a detailed description of the respective release schedules.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 14

<PAGE>   16


CALL HANDLING                                                                V.1


      2.5 ASSUMPTIONS

      2.5.1 HIGH LEVEL RELEASE ASSUMPTIONS

      [




















                                                                               ]

      2.5.2 98.02 RELEASE ASSUMPTIONS (INBOUND PROMOTIONS)

      Please refer to the Baselined 98.02 Release Management Plan for a detailed
      description of the Assumptions for this release.


      2.5.2.1 HIGH LEVEL SUCCESS FACTORS FOR THE 98.02 RELEASE

      Please refer to the Baselined 98.02 Release Management Plan for a detailed
      description of the High Level Success Factors for this release.


      2.5.3 98.03 RELEASE ASSUMPTIONS(DMS SCREEN POP)

      Please refer to the Baselined 98.03 Release Management Plan for a detailed
      description of the Assumptions for this release.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 15

<PAGE>   17


CALL HANDLING                                                                V.1


      2.5.3.1     LIMITATIONS AND CONSTRAINTS FOR THE 98.03 RELEASE

      Please refer to the Baselined 98.03 Release Management Plan for a detailed
      description of the Limitations and Constraints for this release.


      2.5.3.2     RISKS FOR THE 98.03 RELEASE

      Please refer to the Baselined 98.03 Release Management Plan for a detailed
      description of the Risks for this release.


      2.5.4       98.04 RELEASE ASSUMPTIONS (GLOBAL CONDITIONS)

      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the Assumptions for this release.


      2.5.4.1     LIMITATIONS AND CONSTRAINTS FOR THE 98.04 RELEASE

      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the Limitations and Constraints for this release.

      2.5.4.2     HIGH LEVEL SUCCESS FACTORS FOR THE 98.04 RELEASE
      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the Measures of Success for this release.

      2.5.4.3     RISKS FOR THE 98.04 RELEASE

      Please refer to the Baselined 98.04 Release Management Plan for a detailed
      description of the risks associated with this release.



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 16

<PAGE>   18


CALL HANDLING                                                                V.1


      2.5.5       KNOWLEDGE TRANSFER, DOCUMENTATION, AND SUPPORT ASSUMPTIONS

      [



















                                                                               ]



      2.6         DELIVERABLES

      A copy of the deliverables will be provided to the appropriate U S WEST
      recipients. The master copy will contain a letter to be mutually signed by
      the parties acknowledging delivery, receipt and acceptance of the
      deliverables. Should CGI not receive the signed letter or a written list
      of items which are not in compliance with the project specifications
      within ten (10) business days after delivery, then the Deliverables shall
      be deemed accepted.


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 17

<PAGE>   19


CALL HANDLING                                                                V.1


      2.7         DEFINITIONS:



--------------------------------------------------------------------------------
      ACD                        Automatic Call Distributor
--------------------------------------------------------------------------------
      ANI                        Automatic Number Identification
--------------------------------------------------------------------------------
      ATE                        Automated Trouble Entry
--------------------------------------------------------------------------------
      Baseline(d)                A document which has gone through a formal
      Document                   review process and has been signed-off by all 
                                 approvers for that document.
--------------------------------------------------------------------------------
      BTN                        Billing Telephone Number
--------------------------------------------------------------------------------
      CSR                        Customer Service Record
--------------------------------------------------------------------------------
      DMS                        Brand name of a Northern Telecomm switch used
                                 by U S WEST
--------------------------------------------------------------------------------
      DNIS                       Dialed Number Identification Service
--------------------------------------------------------------------------------
      ETN                        Entered Telephone Number
--------------------------------------------------------------------------------
      FESR                       Front End Screen and Routing application system
--------------------------------------------------------------------------------
      FID                        Functional Identification
--------------------------------------------------------------------------------
      NPA/NXX                    Area code and prefix portion of a telephone
                                 number
--------------------------------------------------------------------------------
      IMDM                       Integrated Marketing Database Management system
--------------------------------------------------------------------------------
      PRI                        Primary Rate Interface circuit
--------------------------------------------------------------------------------
      RSA                        Repair Service Attendant
--------------------------------------------------------------------------------
      SNP                        Status of a customer who has not paid their
                                 telephone bill and has been "Suspended for Non-
                                 Payment"
--------------------------------------------------------------------------------
      USOC                       Universal Service Order Code
--------------------------------------------------------------------------------
      VRU                        Voice Response Unit
--------------------------------------------------------------------------------


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 18

<PAGE>   20
3.       PROJECTED COST

The total cost of the work net of discounts shall not exceed [ ] based on
estimated time and material expenses. Should travel be required, U S WEST agrees
to pay CGI travel expenses for all pre-approved trips that adhere to U S WEST
travel standards.

The following costs have been estimated for this release:


Estimated costs with applicable discounts for the entire Call Handling 1998
project are provided below:

---------------------------------------------------------------------------
          ITEMIZATION OF COSTS                                     AMOUNT
---------------------------------------------------------------------------
CONTRACT ENGINEERING COSTS (TIME AND                               [     ]
MATERIALS)

LESS [    ] MINIMUM DISCOUNT AND [   ]                             [     ]
PROJECT VOLUME DISCOUNT

---------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                         [     ]

---------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

---------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

---------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                     [     ]

---------------------------------------------------------------------------

Estimated hours are as follows:

-------------------------------------------------------------------------------
           CATEGORY                                            ESTIMATED HOURS
-------------------------------------------------------------------------------
Manager(s)                                                         [     ]

Business Consultant(s)

Engineer(s)                                                        [     ]

Technical Writer(s)                                                [     ]

-------------------------------------------------------------------------------
TOTAL HOURS                                                        [     ]

-------------------------------------------------------------------------------


Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                         Page 19
<PAGE>   21



Following are the costs and hours of the 98.02 Inbound Promotions Release:


-------------------------------------------------------------------------------
         ITEMIZATION OF COSTS                                    AMOUNT
-------------------------------------------------------------------------------
CONTRACT ENGINEERING COSTS (TIME AND                            [      ]
MATERIALS)

LESS MINIMUM DISCOUNT AND ANY PROJECT                           [      ]
VOLUME DISCOUNT

-------------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                      [      ]

-------------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

-------------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

-------------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                  [      ]

-------------------------------------------------------------------------------

Estimated hours are as follows:


-------------------------------------------------------------------------------
        CATEGORY                                            ESTIMATED HOURS
-------------------------------------------------------------------------------
Manager(s)                                                       [     ]

Business Consultant(s)

Engineer(s)                                                      [     ]

Technical Writer(s)                                              [     ]

-------------------------------------------------------------------------------
Total Hours                                                      [     ]
-------------------------------------------------------------------------------



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 20
<PAGE>   22



Following are the costs and hours of the 98.03 DMS Screen Pop Release:


-------------------------------------------------------------------------------
       ITEMIZATION OF COSTS                                     AMOUNT
-------------------------------------------------------------------------------

CONTRACT ENGINEERING COSTS (TIME AND                            [     ]
MATERIALS)

LESS MINIMUM DISCOUNT AND ANY PROJECT                           [     ]
VOLUME DISCOUNT


-------------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                      [     ]

-------------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

-------------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

-------------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                  [     ]

-------------------------------------------------------------------------------


Estimated hours are as follows:


-------------------------------------------------------------------------------
         CATEGORY                                           ESTIMATED HOURS
-------------------------------------------------------------------------------

Manager(s)                                                      [      ]

Business Consultant(s)

Engineer(s)                                                     [      ]

Technical Writer(s)

-------------------------------------------------------------------------------
TOTAL HOURS                                                     [      ]
-------------------------------------------------------------------------------



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 21
<PAGE>   23



Following are the costs and hours of the 98.04 Global Conditions Release:

-------------------------------------------------------------------------------
                 ITEMIZATION OF COSTS                            AMOUNT
-------------------------------------------------------------------------------

CONTRACT ENGINEERING COSTS (TIME AND                            [      ]
MATERIALS)

LESS MINIMUM DISCOUNT AND ANY PROJECT                           [      ]
VOLUME DISCOUNT


-------------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                      [      ]

-------------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

-------------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

-------------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                  [      ]

-------------------------------------------------------------------------------

Estimated hours are as follows:


-------------------------------------------------------------------------------
            CATEGORY                                         ESTIMATED HOURS
-------------------------------------------------------------------------------

Manager(s)                                                      [      ]

Business Consultant(s)

Engineer(s)                                                     [      ]

Technical Writer(s)                                              [    ]

-------------------------------------------------------------------------------
TOTAL HOURS                                                     [      ]
-------------------------------------------------------------------------------



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 22
<PAGE>   24



Following are the costs and hours of the 98.05 Call Tracking:


-------------------------------------------------------------------------------
        ITEMIZATION OF COSTS                                     AMOUNT
-------------------------------------------------------------------------------

CONTRACT ENGINEERING COSTS (TIME AND                            [       ]
MATERIALS)

LESS MINIMUM DISCOUNT AND ANY PROJECT                           [       ]
VOLUME DISCOUNT


-------------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                      [       ]

-------------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

-------------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

-------------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                  [       ]

-------------------------------------------------------------------------------

Estimated hours are as follows:


-------------------------------------------------------------------------------
           CATEGORY                                          ESTIMATED HOURS
-------------------------------------------------------------------------------

Manager(s)                                                      [       ]

Business Consultant(s)

Engineer(s)                                                     [       ]

Technical Writer(s)

-------------------------------------------------------------------------------
TOTAL HOURS                                                     [       ]
-------------------------------------------------------------------------------



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                         Page 23

<PAGE>   25



Following are the costs and hours of the Knowledge Transfer, Documentation, and
Support tasks:


-------------------------------------------------------------------------------
      ITEMIZATION OF COSTS                                        AMOUNT
-------------------------------------------------------------------------------
CONTRACT ENGINEERING COSTS (TIME AND                             [       ]
MATERIALS)

LESS MINIMUM DISCOUNT AND ANY PROJECT                            [       ]
VOLUME DISCOUNT


-------------------------------------------------------------------------------
TOTAL CONTRACT ENGINEERING                                       [       ]

-------------------------------------------------------------------------------
CGI/THIRD PARTY LICENSE FEES

-------------------------------------------------------------------------------
TRAVEL EXPENSES AND OTHER PASS-THROUGH
EXPENSES

-------------------------------------------------------------------------------
TOTAL SCHEDULE ESTIMATED PRICE                                   [       ]

-------------------------------------------------------------------------------

Estimated hours are as follows:

-------------------------------------------------------------------------------
       CATEGORY                                               ESTIMATED HOURS
-------------------------------------------------------------------------------
Manager(s)

Business Consultant(s)

Engineer(s)                                                      [       ]

Technical Writer(s)

-------------------------------------------------------------------------------
TOTAL HOURS                                                      [       ]
-------------------------------------------------------------------------------



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential



                                                                         Page 24
<PAGE>   26



IN WITNESS WHEREOF, U S WEST and CGI agree and execute this Schedule in
duplicate by their respective authorized representatives.


CARNEGIE GROUP, INC.                            U S WEST

By:    /s/ DENNIS YABLONSKY                     By:     /s/ BARBARA IRWIN
   ---------------------------------               -------------------------- 

Name:  Dennis Yablonsky                         Name:
     -------------------------------                 ------------------------ 
         (printed)                                   (printed)

Title: President/CEO                            Title:
      ------------------------------                 ------------------------ 

Date:  5-18-98                                  Date:
     -------------                                   ------------------------

                                                U S WEST BRI

                                                By      /s/ MARTA L. TURNBULL
                                                  ---------------------------- 

                                                Name:   Marta L. Turnbull
                                                     ------------------------- 
                                                        (printed)

                                                Title:  Contract Agent
                                                      ------------------------ 

                                                Date:   5/20/98
                                                     ------------------------- 



Schedule Number 38-002-98      US West and Carnegie Group, Inc.       4/22/98
                                 Proprietary and Confidential


                                                                         Page 25