Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices 47133 

Affected Public: State, Local and 

Tribal Government. 

Number of Respondents: 3,000. 

Estimated Time per Respondent: 1 

Hour. 

Total Burden Hours: 3,000. 

Robert Dorr, 

Executive Director, Business Management 

Directorate. 

[FR Doc. 2021–18059 Filed 8–20–21; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF HOMELAND 

SECURITY 

[Docket Number DHS–2021–0027] 

Agency Information Collection 

Activities: DHS Civil Rights and Civil 

Liberties Complaint and Privacy 

Waiver Form 

AGENCY: Department of Homeland 

Security (DHS). 

ACTION: 30-Day notice and request for 

comments. 

SUMMARY: The Department of Homeland 

Security, will submit the following 

Information Collection Request (ICR) to 

the Office of Management and Budget 

(OMB) for review and clearance in 

accordance with the Paperwork 

Reduction Act of 1995. 

DATES: Comments are encouraged and 

will be accepted until September 22, 

2021. This process is conducted in 

accordance with 5 CFR 1320.1. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this specific information 

collection by selecting ‘‘Currently under 

30-day Review—Open for Public 

Comments’’ or by using the search 

function. 

SUPPLEMENTARY INFORMATION: The U.S. 

Department of Homeland Security 

(DHS), Office for Civil Rights and Civil 

Liberties (CRCL) reviews and 

investigates civil rights and civil 

liberties complaints filed by the public 

regarding U.S. Department of Homeland 

Security (DHS) policies and activities. 

Under 6 U.S.C. 345 and 42 U.S.C. 

2000ee–1, CRCL reviews and assesses 

allegations involving a range of alleged 

civil rights and civil liberties abuses, 

such as: 

• Discrimination based on race, 

ethnicity, national origin, religion, sex, 

sexual orientation, gender identity, or 

disability; 

• Violation of rights while in 

immigration detention or as subject of 

immigration enforcement; 

• Discrimination or inappropriate 

questioning related to entry into the 

United States; 

• Violation of due process rights, 

such as the right to timely notice of 

charges or access to lawyer; 

• Violation of confidentiality 

provisions of the Violence Against 

Women Act; 

• Physical abuse or any other type of 

abuse; 

• Denial of meaningful access to DHS 

or DHS-supported programs, activities, 

or services due to limited English 

proficiency and 

• Any other civil rights, civil 

liberties, or human rights violation 

related to a Department program or 

activity, including allegations of 

discrimination by an organization or 

program that receives financial 

assistance from DHS. 

CRCL also reviews and investigates 

human rights complaints under 

Executive Order 13107, disability 

accommodation complaints under 

Section 504 of the Rehabilitation Act of 

1973, and inaccessible Information and 

Communication Technology (ICT) 

complaints under Section 508 of the 

Rehabilitation Act, as amended by the 

Workforce Investment Act of 1998 (Pub. 

L. 105–220), codified at 29 U.S.C. 794. 

The information collected on this form 

will allow CRCL to review and 

investigate civil rights and civil liberties 

complaints filed by the public regarding 

DHS programs and activities. 

CRCL submits copies all external 

allegations of civil rights and civil 

liberties violations within its 

jurisdiction that it receives to the DHS 

Office of Inspector General (OIG) for 

review because OIG has the right of first 

refusal to investigate any allegations. If 

the OIG declines to investigate the 

allegations, CRCL may investigate. 

CRCL coordinates with DHS 

Components and the OIG regarding 

matters that CRCL opens as complaint 

investigations as well as some it decides 

not to investigate. In general, CRCL 

shares the incoming information with 

the Components involved and 

coordinates with the Components 

throughout a CRCL investigation. As a 

result of its complaint investigations, 

CRCL issues recommendations to DHS 

Components to address issues of 

concern and to enhance the agency’s 

civil rights and civil liberties 

protections. CRCL has also engaged with 

Components on the implementation of 

such recommendations. 

In addition, the information provided 

is entered into a CRCL complaint 

management system (CMS) and may be 

used by CRCL to track allegations and 

identify trends and systemic issues that 

are within CRCL’s jurisdiction 

regardless of whether CRCL investigates 

an individual allegation. CRCL has used 

information from these database records 

to notify DHS Components of issue 

areas and locations that may warrant 

closer attention. 

Information can be submitted to CRCL 

via U.S. mail, email, fax, or telephone 

and may be initiated by members of the 

public, federal agencies, or agency 

personnel, non-governmental 

organizations, media reports or other 

sources. The use of the complaint form 

is optional. 

The form is in a fillable accessible 

PDF format and can be submitted by 

U.S. mail, email, or fax to CRCL. The 

use of this form provides an efficient 

means for collecting and processing 

required data and information useful to 

conduct an investigation. To minimize 

administrative burden on complainants 

and the Department, submission of 

information electronically, via email, is 

the fastest way to reach CRCL. 

Information provided by complainants 

is maintained in electronic format, so 

provided the information electronically 

will further minimize administrative 

burden. 

If a complainant is unable to or does 

not wish to submit their information 

electronically, information can be 

submitted via U.S. mail, fax, or phone 

call. It is noted on CRCL’s website that 

postal mail can take up to 20 business 

days. CRCL is about the launch a new 

CMS that would support other means of 

submitting a complaint (e.g., web portal) 

and these are enhancements that will be 

considered in the future. 

This information collection does not 

have an impact on small businesses or 

other small entities. 

If the information collection is not 

conducted or is conducted less 

frequently, CRCL may not be able to 

effectively fulfill its statutory obligation 

to the public to review and investigate 

allegations involving alleged civil rights 

and civil liberties abuses regarding DHS 

polices and activities. 

Consequences for not using the 

fillable form include overall delays in 

processing and an increased frequency 

in need to follow up with complainants 

to obtain the types of information 

requested on the form. 

The assurance of confidentiality 

provided to the respondents for this 

information collection will be provided 

by: CRCL’s statute under 6 U.S.C. 345, 

42 U.S.C. 2000ee–1; the Privacy Impact 

Assessment for the CRCL Complaint 

Form and Privacy Waiver; and the 

Systems of Record Notice: Department 

of Homeland Security/ALL–029 Civil 

Rights and Civil Liberties Records 


jbell on DSKJLSW7X2PROD with NOTICES
47134 Federal Register / Vol. 86, No. 160 / Monday, August 23, 2021 / Notices 

System of Records. This is a new 

information collection and, therefore, 

there are no changes. 

The Office of Management and Budget 

is particularly interested in comments 

which: 

1. Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

2. Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; 

3. Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

4. Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submissions 

of responses. 

Analysis 

Agency: Department of Homeland 

Security (DHS). 

Title: DHS Civil Rights and Civil 

Liberties Complaint and Privacy Waiver 

Form. 

OMB Number: 1600–NEW. 

Frequency: On Occasion. 

Affected Public: Members of the 

Public or non-government 

organizations. 

Number of Respondents: 692. 

Estimated Time per Respondent: 1. 

Total Burden Hours: 692. 

Robert Dorr, 

Executive Director, Business Management 

Directorate. 

[FR Doc. 2021–17959 Filed 8–20–21; 8:45 am] 

BILLING CODE 9112–FL–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Transportation Security Administration 

Intent To Request Revision From OMB 

of One Current Public Collection of 

Information: Aviation Security 

Customer Satisfaction Performance 

Measurement Passenger Survey 

AGENCY: Transportation Security 

Administration, DHS. 

ACTION: 60-Day notice. 

SUMMARY: The Transportation Security 

Administration (TSA) invites public 

comment on one currently approved 

Information Collection Request (ICR), 

Office of Management and Budget 

(OMB) control number 1652–0013, that 

we will submit to OMB for a revision in 

compliance with the Paperwork 

Reduction Act (PRA). The ICR describes 

the nature of the information collection 

and its expected burden. The collection 

involves surveying travelers to measure 

customer satisfaction with their aviation 

security screening experience in an 

effort to manage TSA’s performance at 

the airport more efficiently. 

DATES: Send your comments by October 

22, 2021. 

ADDRESSES: Comments may be emailed 

to TSAPRA@tsa.dhs.gov or delivered to 

the TSA PRA Officer, Information 

Technology (IT), TSA–11, 

Transportation Security Administration, 

6595 Springfield Center Drive, 

Springfield, VA 20598–6011. 

FOR FURTHER INFORMATION CONTACT: 

Christina A. Walsh at the above address, 

or by telephone (571) 227–2062. 

SUPPLEMENTARY INFORMATION: 

Comments Invited 

In accordance with the Paperwork 

Reduction Act of 1995 (44 U.S.C. 3501 

et seq.), an agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a valid OMB control 

number. The ICR documentation will be 

available at http://www.reginfo.gov 

upon its submission to OMB. Therefore, 

in preparation for OMB review and 

approval of the following information 

collection, TSA is soliciting comments 

to— 

(1) Evaluate whether the proposed 

information requirement is necessary for 

the proper performance of the functions 

of the agency, including whether the 

information will have practical utility; 

(2) Evaluate the accuracy of the 

agency’s estimate of the burden; 

(3) Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

(4) Minimize the burden of the 

collection of information on those who 

are to respond, including using 

appropriate automated, electronic, 

mechanical, or other technological 

collection techniques or other forms of 

information technology. 

Information Collection Requirement 

OMB Control Number 1652–0013; 

Aviation Security Customer Satisfaction 

Performance Measurement Passenger 

Survey. TSA, with OMB’s approval, has 

conducted surveys of passengers at 

airports nationwide and now seeks 

approval to continue this effort. The 

surveys are administered using an 

intercept methodology. The intercept 

methodology uses TSA personnel who 

are not in uniform to approach 

passengers immediately following their 

screening experience and offer, but not 

require, the opportunity to complete a 

survey. The surveyors will have IDs 

displayed, showing they are 

Government employees or contractors. 

TSA uses the intercept methodology to 

randomly select passengers to complete 

the survey (such as by approaching 1 

out of every 10 passengers in a given 

screening area) in an effort to gain 

survey data representative of the most 

relevant passenger demographics to 

capture data from a wide range of 

passengers, including passengers who— 

• Travel on weekdays or weekends; 

• Travel in the morning, mid-day, or 

evening; 

• Pass through each of the different 

security screening locations in the 

airport; 

• Are subject to more intensive 

screening of their baggage or person; 

and 

• Experience different volume 

conditions and wait times as they 

proceed through the security 

checkpoints. 

Each survey includes no more than 10 

questions. All questions concern aspects 

of the passenger’s security screening 

experience and are designed to help 

TSA identify areas in need of 

improvement. Participation is always 

voluntary. 

Before each survey collection at an 

airport, TSA personnel determine 

whether to offer individuals a chance to 

participate using a printed card, an 

online portal accessed with a QR code 

link, or using a tablet or similar device. 

The method selected is usually based on 

the objective of a particular collection. 

For example, if internet access is 

limited, a paper based survey would be 

more appropriate than using tablets 

displaying an online survey. Passengers 

may be given an opportunity to respond 

in writing to the survey questions on the 

customer satisfaction card and 

depositing the card in a drop-box at the 

airport. In other situations, passengers 

may be provided an opportunity to 

follow a QR code link to an online 

survey or following a link listed on a 

printed card to an online survey). 

OMB previously approved a total of 

82 questions from which the survey 

questions were selected. TSA is 

reducing the number of questions to 46 

and revising the list of questions to align 

with OMB Circular No. A–11’s focus 

areas, such as trust and overall 

satisfaction, and allow for more 

meaningful data collection. The new set 

of questions also creates flexibility to 


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