Federal Register / Vol. 86, No. 154 / Friday, August 13, 2021 / Notices 44751 

Dated: August 9, 2021. 

Melody Braswell, 

Department Clearance Officer, PRA, U.S. 

Department of Justice. 

[FR Doc. 2021–17286 Filed 8–12–21; 8:45 am] 

BILLING CODE 4410–FX–P 

DEPARTMENT OF JUSTICE 

Notice of Lodging of Partial Consent 

Decree Pursuant to the 

Comprehensive Environmental 

Response, Compensation, and Liability 

Act 

On August 7, 2021, the Department of 

Justice lodged a proposed Partial 

Consent Decree Regarding Certain Cost 

Claims (‘‘Consent Decree’’) in the 

United States District Court for the 

Central District of California, in the 

lawsuit entitled the United States of 

America and State of California v. Shell 

Oil Company, et al., Civil Action No. 

2:91–CV–00589 (CJC). 

This Consent Decree represents a 

settlement of certain cost claims of the 

United States (‘‘Plaintiff’’) against Shell 

Oil Company, (‘‘Shell’’ or ‘‘Defendant’’) 

under Sections 106, 107, and 113 of the 

Comprehensive Environmental 

Response, Compensation, and Liability 

Act (‘‘CERCLA’’), 42 U.S.C. 9606, 9607, 

and 9613, relating to the McColl 

Superfund Site in Fullerton, California. 

Under the proposed Consent Decree, 

Shell will be required to pay the United 

States $29,501,511.85, plus interest in 

the amount of $3,059.39, and $75.83 per 

day from 3/16/2021 through the date of 

payment. Shell is also required under 

the Consent Decree to pay its allocated 

fair share of future response costs. 

The publication of this notice opens 

a period for public comment on the 

Consent Decree. Comments should be 

addressed to the Assistant Attorney 

General, Environment and Natural 

Resources Division, and should refer to 

United States of America v. Shell Oil 

Company, et al, and the D.J. Ref. No. 

90–11–2–3A. All comments must be 

submitted no later than thirty (30) days 

after the publication date of this notice. 

Comments may be submitted either by 

email or by mail: 

To submit 

comments: Send them to: 

By e-mail ...... pubcomment-ees.enrd@

usdoj.gov. 

By mail ......... Assistant Attorney General, 

U.S. DOJ—ENRD, P.O. 

Box 7611, Washington, DC 

20044–7611. 

During the public comment period, 

the Amended Consent Decree may be 

examined and downloaded at this 

Justice Department website: http://

www.usdoj.gov/enrd/Consent_

Decrees.html. We will provide a paper 

copy of the Consent Decree upon 

written request and payment of 

reproduction costs. Please mail your 

request and payment to: Consent Decree 

Library, U.S. DOJ—ENRD, P.O. Box 

7611, Washington, DC 20044–7611. 

Please enclose a check or money order 

for $6.25 (25 cents per page 

reproduction cost) payable to the United 

States Treasury for the Consent Decree 

and $20.00 for the Consent Decree and 

Appendices thereto. 

Lori Jonas, 

Assistant Section Chief, Environmental 

Enforcement Section, Environment and 

Natural Resources Division. 

[FR Doc. 2021–17281 Filed 8–12–21; 8:45 am] 

BILLING CODE 4410–CW–P 

DEPARTMENT OF JUSTICE 

[OMB Control No. 1103–NEW] 

Information Collection; Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: Office of the Chief Information 

Officer, Department of Justice. 

ACTION: 30-Day notice. 

SUMMARY: The Department of Justice as 

part of its continuing effort to reduce 

paperwork and respondent burden, is 

announcing an opportunity for public 

comment on a new proposed collection 

of information by the Agency. Under the 

Paperwork Reduction Act of 1995 

(PRA), Federal Agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, and to allow 30 days for 

public comment in response to the 

notice. This notice solicits comments on 

new collection proposed by the Agency. 

DATES: Submit comments on or before: 

September 13, 2021. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal Agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes Agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal Agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, GSA is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The De will limit its inquiries to 

data collections that solicit strictly 


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