Exhibit 10.20
 *
    
    Material has been omitted pursuant to a request for confidential treatment and such material has
been filed separately with the Securities and Exchange Commission. An asterisk within brackets
denotes omissions.
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General Agreement Order No. 20070105.006.S.010
  1.
    
    Description of Material and/or Services:
  2.
    
    Duration of Order:
  3.
    
    Location:
 Grand Junction, CO
 4.
    
    Pricing:
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Billable [*] Rates:
 The following rates shall apply to billable Order Specialist FTEs
 Description
    
    1 - 75 FTEs
    
    
    75 + FTEsOrder Specialist FTE [*] Rate*
    
    $
    [*]
    
    
    $
    [*][*] Training  pursuant to Section D Training
    
    $
    [*]
    
    
    $
    [*]
 *
    
    Any FTEs supporting similar type programs, whether added specifically to this Order
or issued under a separate order will be added to this Orders existing FTE headcount
and the cumulative volume of FTEs will be used to determine applicable volume tiered
pricing for this Order. For Example: AT&T enters into a separate order with
Startek to provide 50 FTEs to support another similar type program. The existing
28 FTEs under this Order will then be compensated at the next volume tiered price of
$[*] since the total combined FTE head count, i.e.78, is at the next volume tier
rate threshold.  1.
    
    Training [*]2.
    
    Dedicated Area Managers3.
    
    Dedicated AT&T Global Business Services (GBS) Reports Analyst4.
    
    Dedicated AT&T GBS Process Managers5.
    
    Dedicated AT&T GBS Escalation Managers6.
    
    Travel and Living7.
    
    Pagers8.
    
    Programming (e.g. scripting, legacy programming and all programming production
support and maintenance functions)9.
    
    Program / Account management functions and personnel10.
    
    Development and issuance of reports11.
    
    Recruiting of Order Specialist12.
    
    Processing Downtime Forms13.
    
    System Access and Requirements14.
    
    Systems  Managing and maintaining equipment and access15.
    
    Postage[*]17.
    
    Copies
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Holiday [*]:
   5.
    
    Invoices/Billing Information:
 [TBD] th
   
    
    Headcount [*] by name, hire date, and months on Program.
 Training
 
    
    Name or other designation of the training class
 
    
    Program Request Form (PRF) to which the training is billed. If training is
cross-promotional (directed by AT&T in writing, and for the benefit of multiple AT&T
programs), Supplier will provide a copy of the PRF from AT&T directing the allocation
of the resulting expense across the affected programs, as well as a list of the
programs across which the expense is to be allocated. The cross-promotional training
expense will be allocated, as directed by AT&T, by Supplier across the affected
programs (PRFs)
 
    
    Name of the contact at AT&T who directed Supplier to conduct the training
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
    
    Length, in hours per agent, of the training material covered in the class
 
    
    Start-date of the training class
 
    
    End-date of the training class
 
    
    Number of agents beginning the class
 
    
    Number of agents completing the class
 
    
    Other supporting information as requested by AT&T
  6.
    
    Maximum Expenditure:
  7.
    
    Program Manager/Point of Contact:
   8.
    
    AT&T Contract Manager:
  9.
    
    Supplier Point of Contact:
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10.
    
    Orderly Transition:
 Orderly Transition
 ORDERLY TRANSITION
  11.
    
    Dispute Resolution  Mediation
 a.
    
    The Parties will attempt in good faith to promptly resolve any controversy or
claim arising out of or relating to this Order through negotiations between authorized
representatives of the Parties, before resorting to other remedies available to them.
 b.
    
    If a controversy or claim should arise which is not settled as specified in
Subsection a., representatives of each Party who are authorized to resolve the
controversy or claim will meet at a location designated by AT&T, at least once, and
will attempt to, and are empowered to resolve the matter. Either representative may
request this meeting within fourteen (14) days of such request (the first meeting).
 c.
    
    Unless the Parties otherwise agree, if the matter has not been resolved within
twenty-one (21) days of the first meeting, the representatives shall refer the matter
to more senior representatives, who shall have full authority to settle the dispute.
Such senior representatives will meet for negotiations within fourteen (14) days of the
end of the twenty-one (21) day period referred to above, at a site designated by AT&T.
Three (3) business days prior to this scheduled meeting, the Parties shall exchange
memoranda stating the issue(s) in dispute and their positions, summarizing the
negotiations which have taken place, and attaching relevant documents.
 d.
    
    If more than one (1) meeting is held between the senior representatives, the
meeting shall be held in rotation at the offices of Supplier and AT&T.
 e.
    
    If the matter has not been resolved within thirty (30) days of the first
meeting of the senior representatives (which period may be extended by mutual
agreement), the Parties will attempt in good faith to resolve the controversy or claim
in accordance with the American Arbitration Associations then current Commercial
Mediation Rules.
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12.
    
    Name of Affiliate Ordering Services:
  IN WITNESS WHEREOF
 STARTEK, INC.
    
    AT&T Services, Inc.By: /s/ Patrick M. Hayes
    
    By: /s/ Keith ConnollyPrinted Name: Patrick M. Hayes
    
    Printed Name: Keith ConnollyTitle: COO
    
    Title: Vice President, Global Strategic SourcingDate: 5 June 08
    
    Date: 5/23/08On behalf of AT&T Operations, Inc.
 Proprietary Information