Exhibit 10.21
 *
    
    Material has been omitted pursuant to a request for confidential treatment and such material has
been filed separately with the Securities and Exchange Commission. An asterisk within brackets
denotes omissions.       Proprietary Information




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General Agreement Order No. 20070105.006.S.011
  1.
    
    Description of Material and/or Services:Supplier shall provide Local Ordering services and Local Ordering Support Services to AT&T
as determined by AT&T (Program), pursuant to Attachment A entitled STATEMENT OF WORK,
dated April 1, 2008 (Work) attached hereto and hereby made a part of this Order.2.
    
    Duration of Order:This Order will continue in effect for a term expiring on March 31, 2010, unless it is
Cancelled or Terminated before that date. The Parties may extend the term of this Order
beyond that date by mutual written agreement. The terms and conditions of this Order cover
all Services started prior to the execution of this Order, from April 1, 2008 up until
execution of this Order.3.
    
    Location:Supplier shall perform the Work at the following locations: Greeley CO and Grand Junction,
CO4.
    
    Pricing:The following Pricing schedule shows the amounts to be paid to Supplier for the various Work
to be performed under this Order.Full Time Equivalent (FTE) Order Specialists (OS) Monthly, the AT&T and Supplier will
mutually determine and agree in writing to the FTE headcount quantity of Order Specialists
based on [*], pursuant to Section C  Volume and Forecasting Process of Attachment A to be
invoiced according to the rates below. Invoices shall be submitted monthly based on [*] and
shall exclude any non-production activity, including but not limited to the following:
lunchtime, break time, holidays, vacations and sick-time.
 Billable [*] Rates:
 The following rates shall apply to billable Order Specialist FTEs
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Description
    
    1  75 FTEs
    
    

75 + FTEsOrder Specialist FTE [*] Rate*
    
    $
    [*]
    
    
    $
    [*][*] Training  pursuant to Section D Training
    
    $
    [*]
    
    
    $
    [*]
 *
    
    Any FTEs supporting similar type programs, whether added specifically to this Order
or issued under a separate order will be added to this Orders existing FTE headcount
and the cumulative volume of FTEs will be used to determine applicable volume tiered
pricing for this Order. For Example: AT&T enters into a separate order with
Startek to provide 40 FTEs to support another similar type program. The existing
38 FTEs under this Order will then be compensated at the next volume tiered price of
$[*] since the total combined FTE head count, i.e.78, is at the next volume tier
rate threshold.Supplier agrees that the rates provided above are all inclusive of the costs for the
Program, which include, but are not limited to the following items, and no other
charges shall be billed to AT&T.1.
    
    Training [*]2.
    
    Dedicated Area Managers3.
    
    Dedicated AT&T Global Business Services (GBS) Reports Analyst4.
    
    Dedicated AT&T GBS Process Managers5.
    
    Dedicated AT&T GBS Escalation Managers6.
    
    Travel and Living7.
    
    Pagers8.
    
    Programming (e.g. scripting, legacy programming and all programming production
support and maintenance functions)9.
    
    Program / Account management functions and personnel10.
    
    Development and issuance of reports11.
    
    Recruiting of Order Specialist12.
    
    Processing Downtime Forms13.
    
    System Access and Requirements14.
    
    Systems  Managing and maintaining equipment and access15.
    
    Postage[*]17.
    
    Copies Proprietary Information




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Holiday [*]:
  Where the parties are to mutually agree on the headcount quantity, [*] or the course of
conduct or activity under this Order, or any other provisions of this Order where the
parties may need to mutually agree, in the event the parties cannot mutually agree within
ten (10) business days, Supplier agrees to carry out the expressed requests of AT&T provided
such requests are not unreasonable. In addition, the parties agree to also promptly
escalate to the next level of management for resolution.5.
    
    Invoices/Billing Information:If Supplier is enabled to transact business with AT&T using the internet-based Ariba
Supplier Network (ASN), Supplier agrees to submit invoices in electronic form to AT&Ts
Accounts Payable organization through the ASN. If Supplier is not so enabled, it agrees to
submit invoices to AT&T Accounts Payable, PO Box 66960, St. Louis, MO 63166-6960. Invoices
against this Order shall reflect billing number [TBD]exactly as shown for Voice Ordering
Services; and Invoices for Corporate ITS shall be submitted directly to AT&Ts Corporate ITS
Program Representative shown herein. Supplier shall ensure that AT&Ts Program
Representatives actually receives such invoices no later than the tenth (10th) of
each month for the prior months service in the format requested by AT&T. In addition,
Supplier shall provide AT&T, by no later than the 25th of each month, with an estimate of
current months billing including the amount being accrued and details as to how the amount
is being calculated. Such estimate shall be provided via email to AT&Ts delegate [*].Invoice charges (including [*]) shall be in accordance with the rates shown in Section 4
Pricing of this Order.
 [*]
    
    Supplier shall provide a document with each invoice which details the following:
    
    Headcount [*] by name, hire date, and months on Program as defined in the Statement
of Work.
 Training
 
    
    Name or other designation of the training class
    
    Program Request Form (PRF) to which the training is billed. If training is
cross-promotional (directed by AT&T in writing, and for the benefit of multiple AT&T
programs), Supplier will provide a copy of the PRF from AT&T directing the allocation
of the resulting expense across the affected programs, as well as a list of the
programs across which the expense is to be allocated. The cross-promotional
training expense will be allocated, as directed by AT&T, by Supplier across the
affected programs (PRFs)
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
    
    Name of the contact at AT&T who directed Supplier to conduct the training
    
    Length, in hours per agent, of the training material covered in the class
    
    Start-date of the training class
    
    End-date of the training class
    
    Number of agents beginning the class
    
    Number of agents completing the class
    
    Other supporting information as requested by AT&T
  6.
    
    Maximum Expenditure:The maximum expenditure under this Order shall not exceed [*] over the life of this Order.
Subject to this maximum, the total amount payable by AT&T for the Work shall be determined
by applying the stated rate of applicable compensation set forth in this Order. AT&T shall
not be required to pay for Work in excess of this maximum unless Supplier has first secured
an amendment to this Order authorizing the increased expenditure.7.
    
    Program Manager/Point of Contact:AT&Ts Program Representative is:
  8.
    
    AT&T Contract Manager:
  9.
    
    Supplier Point of Contact:
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10.
    
    Orderly Transition:
 Orderly Transition
 ORDERLY TRANSITION
  11.
    
    Dispute Resolution  Mediation
 a.
    
    The Parties will attempt in good faith to promptly resolve any controversy or
claim arising out of or relating to this Order through negotiations between authorized
representatives of the Parties, before resorting to other remedies available to them.b.
    
    If a controversy or claim should arise which is not settled as specified in
Subsection a., representatives of each Party who are authorized to resolve the
controversy or claim will meet at a location designated by AT&T, at least once, and
will attempt to, and are empowered to resolve the matter. Either representative may
request this meeting within fourteen (14) days of such request (the first meeting).c.
    
    Unless the Parties otherwise agree, if the matter has not been resolved within
twenty-one (21) days of the first meeting, the representatives shall refer the matter
to more senior representatives, who shall have full authority to settle the dispute.
Such senior representatives will meet for negotiations within fourteen (14) days of the
end of the twenty-one (21) day period referred to above, at a site designated by AT&T.
Three (3) business days prior to this scheduled meeting, the Parties shall exchange
memoranda stating the issue(s) in dispute and their positions, summarizing the
negotiations which have taken place, and attaching relevant documents.d.
    
    If more than one (1) meeting is held between the senior representatives, the
meeting shall be held in rotation at the offices of Supplier and AT&T.e.
    
    If the matter has not been resolved within thirty (30) days of the first
meeting of the senior representatives (which period may be extended by mutual
agreement), the Parties will attempt in good faith to resolve the controversy or claim
in accordance with the American Arbitration Associations then current Commercial
Mediation Rules.
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12.
    
    Name of Affiliate Ordering Services:
  IN WITNESS WHEREOF
 STARTEK, INC.
    
    
    
    AT&T Services, Inc.By:
    
    /s/ Patrick M. Hayes
    
    
    
    By:
    
    /s/ Keith ConnollyPrinted Name: Patrick M. Hayes
    
    
    
    Printed Name: Keith ConnollyTitle: COO
    
    
    
    Title: Vice President, Global Strategic SourcingDate: 5 June 08
    
    
    
    Date: 5/23/08On behalf of AT&T Operations, Inc.
 Proprietary Information