Employment Agreement



 Exhibit 10.1 
 EMPLOYMENT AGREEMENT 
 THIS EMPLOYMENT AGREEMENT (the
“Agreement”), made as of December 15, 2009, is entered into by STREAM GLOBAL SERVICES, INC., a Delaware corporation, with its headquarters at 20 William Street, Wellesley, Massachusetts (the “Company”), and Dennis Lacey (the
“Executive”). 
 The Company desires to employ the Executive, and the Executive desires to be employed by the Company.
In consideration of the mutual covenants and promises contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged by the parties hereto, the parties agree as follows: 
 1. Term of Employment. The Company hereby agrees to employ the Executive, and the Executive hereby accepts employment with the Company, upon the terms set
forth in this Agreement, for an initial term (the “Initial Term”) commencing on January 4, 2010 (the “Commencement Date”) and ending on the first anniversary of such date, which such term shall be extended for successive
terms of one year each unless either party terminates this Agreement by written notice to the other at least 30 days prior to the expiration of the initial or any extended term as applicable, or unless sooner terminated in accordance with the
provisions of Section 4 (such term, as it may be so extended or terminated, the “Employment Period”). 
 2. Title and Capacity.
The Executive shall serve as Executive Vice President and Chief Financial Officer. The Executive will be based at the Company’s headquarters in the metro Boston area in Massachusetts, or such place or places within a radius of 35 miles from
Wellesley in Massachusetts. 
 The Executive hereby accepts such employment and agrees to undertake the duties and
responsibilities inherent in such positions and such other duties and responsibilities as are commensurate with the titles of Executive Vice President and Chief Financial Officer or other duties as determined by the Chief Executive Officer or the
Board of Directors from time to time. The Executive agrees to devote his entire business time, attention and energies to the business and interests of the Company during the








 
Employment Period. The Executive shall report directly to the Chairman and Chief Executive Officer. The Executive agrees to abide by the rules, regulations, instructions, personnel practices and
policies of the Company and any changes therein which may be adopted from time to time by the Company. 
 3. Compensation and Benefits.

 3.1 Salary. The Company shall pay the Executive, in twice-monthly installments, a base salary at the rate of $350,000 per
annum (“Base Salary”) during the Employment Period. Such Base Salary may be increased in the sole discretion of the Compensation Committee of the Board of Directors (the “Compensation Committee”). 
 3.2 Bonus. Within 90 days following the end of each fiscal year during the Employment Period, the Company shall pay the Executive a bonus,
consistent with the bonus targets set for the other senior executives of the Company and based on and subject to the Company’s achievement of targeted operating results for such year as established under the Company’s Management Incentive
Plan (“MIP”) based upon achievement of annual Adjusted EBITDA. The annual bonus target (“bonus target”) will be 60% of the Executive’s Base Salary, based on achievement the targets set by the Compensation Committee of the
Board of Directors and shall be similar to those targets set for other Senior Executives of the Company. 
 Any bonus earned due to the
Company’s achievement of such targets shall be paid on pro rata basis to the Executive for any period of less than a full calendar year that the Executive is employed by the Company at such time as regular MIP Bonus payments are made to other
employees so long as the Executive remains employed by the Company at the time of payment. 
 3.3 Stock Options and Restricted
Stock Units. The Executive shall be granted 350,000 stock options and 100,000 Restricted Stock Units (the “RSU’s) under the Company’s 2008 Stock Equity Plan, subject to approval by the Compensation Committee. The stock options shall
have a strike price of the greater of (i) $6.00 per share and (ii) the stock price as quoted on the American Stock Exchange (“SGS”) at market close on the first Tuesday in the month following the first day of the Executive’s
employment with the Company; however, in no event shall the strike price per share be less than the fair market value of a share of stock on the date of

  

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grant. The Executive shall be responsible for payment of any withholding taxes on or related to the vesting of the RSU’s. Assuming continued employment or as otherwise provided herein, the
stock options and RSU’s shall vest over a five (5) year period with a portion vesting every six months, as described in the applicable award agreement. 
 3.4 Tax Preparation and Insurance. During the Employment Period, the Company shall reimburse the Executive for the reasonable costs (not to exceed $10,000 per year, pro rated for partial years and
evidenced by actual invoices presented to the Company) of (i) a tax consultant to assist the Executive or his estate in the preparation of tax returns and tax planning and for other estate planning related costs incurred and (ii) premiums
on life insurance policies obtained by the Executive. Executive must submit appropriate documentation for each year’s reimbursements in sufficient time so that the Company may reimburse Executive for a year’s expenses under this
Section 3.4 on or before March 15 of the year following the year for which the expense is allowable. Any amounts so reimbursed shall not be refundable to the Company once paid in the event that the Executive’s employment is
subsequently terminated for any reason. 
 3.5 Other Benefits. The Executive shall be entitled to participate in all benefit
programs that the Company establishes and makes available to its executives and/or other employees, if any, to the extent that the Executive’s position, tenure, salary, age, health and other qualifications make him eligible to participate. Such
participation shall be subject to (i) the terms of the applicable plan documents, (ii) generally applicable Company policies and (iii) the discretion of the Board or any administrative or other committee provided for in or
contemplated by such plan. The Executive shall be entitled to four (4) weeks paid vacation per year (pro rated for any part year of employment) and accruing ratably over the year. Up to 40 hours of unused vacation time accrued by the Executive
at the end of any fiscal year shall be carried over to the next year. Any unused vacation accrued at year end in excess of 40 hours shall be forfeited. 
 3.6 Reimbursement of Expenses. The Company shall reimburse the Executive for all reasonable travel, entertainment, mobile telephone and PDA expenses and other expenses incurred or paid by the Executive in
connection with, or related to, the performance

  

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of his duties, responsibilities or services under his Agreement, upon presentation by the Executive of documentation, expense statements, vouchers and/or such other supporting information as the
Company may request. 
 3.7 Reimbursement of Relocation Costs to Boston Area. The Company will help defray and or reimburse the
cost of relocating your family to Massachusetts. Your relocation package will consist of the elements set forth on Annex A hereto. 
 3.8 Indemnification. The Company hereby agrees to hold harmless and indemnify the Executive to the fullest extent permitted by the General Corporation Law of the State of Delaware, as it may be amended after the date hereof. The obligation
of the Company under this Section 3.8 shall survive any termination of this Agreement. 
 4. Employment Termination. The employment of the
Executive by the Company pursuant to this Agreement shall terminate upon the occurrence of any of the following: 
 4.1
Non-Renewal. The election of either the Company or the Executive not to extend the Employment Period pursuant to Section 1 upon the expiration of the initial or any renewal term; 
 4.2 Cause. At the election of the Company, for Cause, immediately upon written notice by the Company to the Executive. For the purposes of
this Section 4.2, “Cause” shall mean (a) any failure (including as a result of death) of the Executive to take or refrain from taking any corporate action consistent with his duties as Executive Vice President and Chief Financial
Officer as specified in written directions of the Chief Executive Officer or the Board of Directors, shall constitute “Cause” for purposes hereof, (b) the Executive’s willful engagement in illegal conduct or gross misconduct that
is injurious to the Company, (c) the conviction of the Executive of, or the entry of a pleading of guilty or nolo contendere by the Executive to, any crime involving moral turpitude or any felony; (d) fraud upon the Company including,
without limitation, falsification of Company records or financial information; and (e) the Executive’s breach of any of the non-compete, non-solicitation, and proprietary information provisions of his Agreement. 
  

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 4.3 Good Reason. The Executive may terminate his employment for Good Reason. “Good
Reason” shall mean the occurrence, without the Executive’s prior written consent, of any of the events or circumstances set forth in clauses (a) through (g) below; provided, however, that a termination for Good Reason by the
Executive can only occur if (i) the Executive has given the Company a written notice of termination indicating the existence of a condition giving rise to Good Reason and the Company has not cured the condition giving rise to Good Reason within
30 days after receipt of such notice of termination, and (ii) such notice of termination is given within 60 days after the initial occurrence of the condition giving rise to Good Reason and termination for Good Reason occurs within 180 days
after such initial occurrence of the condition giving rise to Good Reason: 
 (a) the Company breaches, in any material respect,
its obligations under this Agreement; 
 (b) the Executive is given a new role within the Company, but only if the new role is a
material diminution in responsibilities (i.e., an increase in title or responsibilities or a lateral move would not apply); 
 (c) any material reduction by the Company in the base compensation of the Executive, other than pursuant to a reduction that also is applied to substantially all other executive officers of the Company and reduces the level of employee
salary and bonus opportunity by a percentage not greater than 15%; 
 (d) the failure by the Company to continue in effect any
material compensation or benefit plan or program (including without limitation any life insurance, medical, health and accident or disability plan) in which the Executive participates or which is applicable to the Executive, unless an equitable
arrangement (embodied in an ongoing substitute or alternative plan) has been made with respect to such plan or program, and continue the Executive’s participation therein (or in such substitute or alternative plan) on a basis not materially
less favorable, both in terms of the amount of benefits provided and the level of the Executive’s participation relative to other participants, than the basis that exists on January 1, 2010; 
  

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 (e) if, following a Change in Control, the Company fails to obtain agreement from any
successor to assume and agree to perform this Agreement and agree that the Executive retains a similar role, position, authority and responsibilities in the merged or surviving parent company as he had prior to the merger under Section 2 of
this Agreement; 
 (f) the relocation by the Company of the Executive’s principal work place to a site more than 35 miles
from Wellesley, Massachusetts, or 
 (g) any amendment following the date hereof to the indemnification provisions in the
Company’s Certificate of Incorporation that materially reduces the indemnification benefits to the Executive. 
 4.4
Disability. The Executive’s employment may be terminated by reason of his Disability. As used in this Agreement, the term “Disability” shall mean the inability of the Executive, due to a physical or mental disability, for a period of
90 days, whether or not consecutive, during any 365-day period to perform the services contemplated under his Agreement. A determination of Disability shall be made by a physician satisfactory to both the Executive and the Company; provided that if
the Executive and the Company do not agree on a physician, the Executive and the Company shall each select a physician and the two physicians together shall select a third physician, whose determination as to Disability shall be binding on all
parties. Termination as a result of Disability will be treated as a voluntary termination by the Executive without Good Reason as described in Section 4.6 of this Agreement. 
 4.5 Without Cause. The Company may terminate the employment of the Executive at any time, without Cause, upon 30 days’ prior written
notice to the Executive or may pay the Executive salary for such 30 day period in lieu of notice (subject to any required delays under Section 10(a)(iii) of this Agreement), and the Executive will be due the applicable benefits described in
Section 5 of this Agreement. 
  

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 4.6 Without Good Reason. The Executive may terminate his employment at any time, without
Good Reason, upon 30 days’ prior written notice to the Company. If the Executive terminates his employment pursuant to this Section 4.6, he shall not be eligible to receive any of the benefits described in Section 5.2 of this
Agreement. 
 5. Effect of Termination. 
 5.1 Base Salary, Etc. Upon the termination of the Executive’s employment pursuant to Section 4 hereof, the Company shall pay the Executive (i) the Base Salary payable to him under
Section 3 through the last day of his actual employment by the Company, (ii) any bonus for the immediately preceding fiscal year that is due and owed to the Executive that remains unpaid, and (iii) the value of any accrued but unused
vacation accrued to the date of termination of employment. 
 5.2 Additional Benefits. 
 (a)(i) If the employment of the Executive terminates (i) pursuant to Section 4.1 by reason of an election by the Company not to
extend the Employment Period, (ii) by the Executive for Good Reason pursuant to Section 4.3, (iii) by the Company without Cause pursuant to Section 4.5 the Company shall, subject to the Executive’s compliance with
Section 5.2(c) below: (A) pay to the Executive, in equal bi-monthly (twice a month) installments in accordance with its normal payroll practices, over a one year period (the “One Year Continuation Period”), as compensation for
the Executive’s loss of employment, an aggregate amount equal to the total of one times the Base Salary in effect at the time of termination; and (B) continue health and dental benefits through COBRA for the Executive and his family at a
level commensurate with such benefits at the time of termination for a period of one year following such termination, and the Company shall pay the COBRA premiums for such benefits until the earlier of one year after termination or such time as the
Executive becomes eligible for substantially similar benefits from another employer, after which time the Executive will be eligible to receive the maximum benefits permitted under COBRA less the number of months paid by the Company to be paid by
the Executive. 
  

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 (a)(ii) If, within 12 months after a Change in Control that satisfies the requirements of
Treas. Reg. § 1.409A-3(i)(5), the employment of the Executive terminates (i) pursuant to Section 4.1 by reason of an election by the Company not to extend the Employment Period, (ii) by the Executive for Good Reason pursuant to
Section 4.3, or (iii) by the Company without Cause pursuant to Section 4.5, the Company shall, in lieu of the payments and benefits otherwise to be provided under Section 5.2(a)(i) and subject to the Executive’s compliance
with Section 5.2(c) below: (A) pay to the Executive in equal bi-monthly (twice a month) installments in accordance with its normal payroll practices, over an 18 month period (the “Continuation Period”), as compensation for the
Executive’s loss of employment, an aggregate amount equal to 1.5 times the Base Salary in effect at the time of termination; (B) provide full vesting with respect to Executive’s then outstanding unvested equity awards and such equity
awards or instruments shall remain exercisable by the Executive for the 18 month period following termination (or if earlier, until the expiration of the option), provided that the vesting shall not accelerate the distribution of shares underlying
equity awards if such acceleration would trigger taxation under Section 409A(a)(1)(B); and (C) continue health and dental benefits through COBRA for the Executive and his family at a level commensurate with such benefits at the time of
termination for an 18 month period following such termination and the Company shall pay the COBRA premiums for such benefits during until the earlier of 18 months after termination or such time as the Executive becomes eligible for substantially
similar benefits from another employer, after which time the Executive will be eligible to receive the maximum benefits permitted under COBRA less the number of months paid by the Company to be paid by the Executive. 
 (b) If the Executive terminates his employment without Good Reason, or his employment is terminated for Cause, the Company will, at the
request of the Executive (or his estate), continue the Executive’s and his family’s health and dental benefits commensurate with those in effect upon such termination for up to 18 months or such longer period as may be allowed by law or
the applicable plan following such termination, and the Executive (or his estate) shall pay the premiums therefore in accordance with COBRA. 
  

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 (c) Executive will be paid the compensation and benefits in
Section 5.2(a)(i)(A) and (B) or 5.2(a)(ii)(A) and (C) ratably in accordance with regular payroll cycles of the Company commencing within 90 days following the date on which his employment ends. In order to receive such compensation
and benefits, the Executive must execute a separation agreement and release of claims in favor of the Company (on the form to be provided at such time by the Company, the “Release”), and it must become binding no later than 90 days
following the date his employment ends. After the Release becomes binding, he will be paid the compensation and benefits ratably in accordance with regular payroll cycles of the Company (starting with the first payroll period that begins after the
Release is binding), provided that the 90th day falls in
the calendar year following the year in which employment ends, the payments will begin no earlier than the first payroll period of such later calendar year. The first payroll payment will include a makeup payment for the portion of the severance
period that elapsed between the date when employment ended and the payroll period in which payments begin. The payments may be delayed by six months, as described in Section 10 of this Agreement. 
 5.3 No Mitigation. Following any termination of the Executive’s employment hereunder, the Executive shall not be obligated to seek
other employment or take any other action by way of mitigation of the amounts payable to the Executive under any of the provisions of his Agreement, and such amounts shall not be reduced whether or not the Executive obtains other employment.

 5.4 Entire Benefits, Etc. The obligation of the Company to make payments to the Executive under this Section 5 of his
Agreement is expressly conditioned upon the Executive’s continued full performance of his obligations under Sections 6 and 8 of this Agreement. The Executive recognizes that, except as expressly provided in this Agreement, the Executive shall
not be entitled to any other compensation or benefits from the Company following termination of his employment. 
  

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 6. Non-Compete. 
 (a) For a period of 12 months (or 18 months in the case of a change in control termination) after the termination of the Executive’s employment with the Company and provided that the Executive
receives severance related payments under Section 5 of this Agreement, the Executive will not: 
 (i) as an individual
proprietor, partner, stockholder, officer, director, executive, director, investor, lender, or in any other capacity whatsoever (other than as the holder of not more than 1% of the total outstanding stock of any publicly traded company or 5% of any
privately held company) and not in any other capacity), engage in any business throughout the world that directly competes with the business engaged in by the Company or any of its subsidiaries at the time of the Executive’s termination; or

 (ii) directly or indirectly recruit, solicit or hire any person who is then an employee of the Company. 
 (b) Executive acknowledges and agrees that the Company’s business is global in nature due to the types of products and services it
provides and that it is reasonable for the Company to define the geographic location in the manner set forth above. Executive also acknowledges that the Company is in the business of providing business process outsourcing services that include
customer relationship management and other services. Notwithstanding that agreement, if this Section 6 is found by any court of competent jurisdiction to be unenforceable because it extends for too long a period of time or over too great a
range of activities or in too broad a geographic area, it shall be interpreted to extend only over the maximum period of time, range of activities or geographic area as to which it may be enforceable. 
 (c) The restrictions contained in this Section 6 and in Section 8 are necessary for the protection of the business and goodwill of
the Company and are considered by the Executive to be reasonable for such purpose. The Executive agrees that any breach of this Section 6 or Section 8 will cause the Company substantial and irrevocable damage and therefore, in the event of
any such breach, in addition to such other remedies which may be available, the Company shall have the right to seek specific performance and injunctive relief. 
  


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 7. Change in Control means an event or occurrence set forth in any one or more of subsections
(a) through (d) below, however a Change in Control shall be deemed not to occur for the purposes of this Agreement if there would otherwise be a Change of Control, but the transaction triggering such Change of Control results in the
current Chairman and Chief Executive Officer of the Company being appointed as the Chairman and Chief Executive Officer of the surviving company and remaining in that role for at least 12 months following such appointment: 
 (a) the acquisition by an individual, entity or group (within the meaning of Section 13(d)(3) or 14(d)(2) of the Securities Exchange
Act of 1934, as amended (the “Exchange Act”)) (a “Person”) of beneficial ownership of any capital stock of the Company if, after such acquisition, such Person beneficially owns (within the meaning of Rule 13d-3 promulgated under
the Exchange Act) 50% or more of either (x) the then-outstanding shares of common stock of the Company (the “Outstanding Company Common Stock”) or (y) the combined voting power of the then-outstanding securities of the Company
entitled to vote generally in the election of directors (the “Outstanding Company Voting Securities”); provided, however, that for purposes of this subsection (a) or (d), the following acquisitions shall not constitute a Change in
Control: (i) any acquisition directly from the Company (excluding an acquisition pursuant to the exercise, conversion or exchange of any security exercisable for, convertible into or exchangeable for common stock or voting securities of the
Company, unless the Person exercising, converting or exchanging such security acquired such security directly from the Company or an underwriter or agent of the Company), (ii) any acquisition by the Company, (iii) any acquisition by any
employee benefit plan (or related trust) sponsored or maintained by the Company or any corporation controlled by the Company, or (iv) any acquisition of securities of the Company by Ares Management LLP (“Ares”), Providence Equity
Partners LLP, or Ayala Corporation or any other affiliate who holds greater than 20% of the outstanding equity of the Company and has representative as a member of the Board of Directors just prior to the Change in Control; or any affiliate thereof,
including, without limitation, any investment fund, investment partnership, investment account or other investment person whose investment manager, investment advisor, managing member or general partner, is related to Ares or Providence Equity
partners or Ayala Corporation or any member, partner, director, officer or employee of such investment manager, investment advisor, managing member or general

  

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partner of Ares, Providence Equity Partners LLP or Ayala Corporation or their affiliates or any other affiliate who holds greater than 20% of the outstanding equity of the Company and has a
representative as a member of the Board of Directors just prior to the Change in Control. 
 (b) the consummation of a merger,
consolidation, reorganization, recapitalization or statutory share exchange involving the Company or a sale or other disposition of all or substantially all of the assets of the Company in one or a series of transactions (a “Business
Combination”), unless, immediately following such Business Combination, all or substantially all of the individuals and entities who were the beneficial owners of the Outstanding Company Common Stock and Outstanding Company Voting Securities
immediately prior to such Business Combination beneficially own, directly or indirectly, more than 35% of the then-outstanding shares of common stock and the combined voting power of the then-outstanding securities entitled to vote generally in the
election of directors, respectively, of the resulting or acquiring corporation in such Business Combination (which shall include, without limitation, a corporation which as a result of such transaction owns the Company or substantially all of the
Company’s assets either directly or through one or more subsidiaries) in substantially the same proportions as their ownership, immediately prior to such Business Combination, of the Outstanding Company Common Stock and Outstanding Company
Voting Securities, respectively; or 
 (c) approval by the stockholders of the Company of a complete liquidation or dissolution
of the Company. 
 8. Proprietary Information. 
 (a) Executive agrees that all information and know-how, whether or not in writing, of a private, secret or confidential nature concerning the Company’s business or financial affairs (collectively,
“Proprietary Information”) is and shall be the exclusive property of the Company. By way of illustration, but not limitation, Proprietary Information may include inventions, products, technologies, web based portals or internet algorithms,
processes, methods, techniques, formulas, compositions, compounds, projects, developments, plans, research data, financial data, personnel data, computer programs, and customer and supplier lists. Executive will not disclose any Proprietary
Information to others outside the Company or use the same for any unauthorized purposes without

  

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written approval by the Chief Executive Officer of the Company, either during or after his employment, unless and until such Proprietary Information has become public knowledge without fault by
the Executive, provided, however, that nothing herein shall prevent the Executive from disclosing Proprietary Information to another party, in the ordinary course of business, pursuant to a non-disclosure agreement between the Company and such other
party. 
 (b) Executive agrees that all files, technology, patents, copyrights, letters, memoranda, reports, articles, books,
records, data, web-based analyses or reports, sketches, drawings, laboratory notebooks, program listings, or other written, photographic, or other tangible material containing Proprietary Information, whether created by the Executive or others,
which shall come into his custody or possession, shall be and are the exclusive property of the Company to be used by the Executive only in the performance of his duties for the Company. 
 (c) Executive agrees that his obligation not to disclose or use information, know-how and records of the types set forth in paragraphs
(a) and (b) above, also extends to such types of information, know-how, records and tangible property of customers of the Company, customers or suppliers to the Company or other third parties who may have disclosed or entrusted the same to
the Company or to the Executive in the course of the Company’s business. 
 9. Intentionally left blank 
 10. Section 409A. 
 (a)
Subject to this Section 10, payments or benefits under Section 5 shall begin only upon the date of a “separation from service” of the Executive (determined as set forth below) which occurs on or after the termination of the
Executive’s employment. The following rules shall apply with respect to distribution of the payments and benefits, if any, to be provided to the Executive under Section 5, as applicable: 
 (i) It is intended that each installment of the payments and benefits provided under Section 5 shall be treated as a separate
“payment” for purposes of Section 409A of the Code and the guidance issued thereunder (“Section 409A”). Neither the Company nor the Executive shall have the right to accelerate or defer the delivery of any such payments or
benefits except to the extent specifically permitted or required by Section 409A. 
  

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 (ii) If, as of the date of the “separation from service” of the Executive from the
Company, the Executive is not a “specified employee” (within the meaning of Section 409A), then each installment of the payments and benefits shall be made on the dates and terms set forth in Section 5. 
 (iii) If, as of the date of the “separation from service” of the Executive from the Company, the Executive is a “specified
employee” (within the meaning of Section 409A), then: 
 (1) Each installment of the payments and
benefits due under Section 5 that, in accordance with the dates and terms set forth herein, will in all circumstances, regardless of when the separation from service occurs, be paid within the Short-Term Deferral Period (as hereinafter defined)
shall be treated as a short-term deferral within the meaning of Treasury Regulation Section 1.409A-1(b)(4) to the maximum extent permissible under Section 409A. For purposes of his Agreement, the “Short-Term Deferral Period”
means the period ending on the later of the 15th day of
the third month following the end of the Executive’s tax year in which the separation from service occurs and the 15th day of the third month following the end of the Company’s tax year in which the separation from service occurs;
and 
 (2) Each installment of the payments and benefits due under Section 5 that is not described in
Section 10(a)(iii)(1) and that would, absent this subsection, be paid within the six-month period following the “separation from service” of the Executive from the Company shall not be paid until the date that is six months and one
day after such separation from service (or, if earlier, the Executive’s death), with any such installments that are required to be delayed being accumulated during the six-month period and paid in a lump sum on the date that is six months and
one day following the Executive’s separation from service and any subsequent installments, if any, being paid in accordance with the dates and terms set forth herein; provided, however, that the preceding provisions of this sentence shall not
apply to any installment of payments and benefits if and to the maximum extent that that such installment is deemed to be paid under a separation pay plan that does not provide for a deferral of compensation by reason of the

  

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application of Treasury Regulation 1.409A-1(b)(9)(iii) (relating to separation pay upon an involuntary separation from service). Any installments that qualify for the exception under Treasury
Regulation Section 1.409A-1(b)(9)(iii) must be paid no later than the last day of the Executive’s second taxable year following the taxable year in which the separation from service occurs. 
 (b) The determination of whether and when a separation from service of the Executive from the Company has occurred shall be made and in a
manner consistent with, and based on the presumptions set forth in, Treasury Regulation Section 1.409A-1(h). Solely for purposes of this Section 10, “Company” shall include all persons with whom the Company would be considered a
single employer under Section 414(b) and 414(c) of the Code. 
 (c) All reimbursements and in-kind benefits provided under
this Agreement shall be made or provided in accordance with the requirements of Section 409A to the extent that such reimbursements or in-kind benefits are subject to Section 409A. The Company will pay or reimburse business expenses in
accordance with its policies but, assuming proper substantiation, no later than the last day of the calendar year following the calendar year in which the relevant expense was incurred. This Section 9(c) will, among other sections, apply to
payments and reimbursements of expenses under Sections 3.4, 3.5, 3.6, 3.7, and 5. 
 (d) The parties agree that if any
provision of this Agreement would subject Executive to any additional tax or interest under Section 409A, the parties will cooperate to reform such provision and that the Company may reform any such provision unilaterally, provided, that in the
event of any such unilateral reform by the Company, the Company shall (x) maintain, to the maximum extent practicable, the original intent of the applicable provision without subjecting Executive to such additional tax or interest and
(y) not incur any additional compensation expense as a result of such reformation. Notwithstanding the foregoing, to the extent that this Agreement or any payment or benefit hereunder is determined not to comply with Section 409A, then
neither the Company, its Board, nor any of its designees, agents, or employees will be liable to the Executive or any other person for any actions, decisions, or determinations made under the Agreement or for any resulting adverse tax consequences.

  

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 11. Notices. All notices required or permitted under this Agreement shall be in writing and shall be deemed
effective upon personal delivery or upon deposit in the United States Post Office, by registered or certified mail, postage prepaid, addressed, in the case of the Company, to the address shown above or its most current corporate headquarters address
to the attention of the Chief Executive Officer, or, in the case of the Executive, his most recent known address as disclosed to the Company or other such address as he so discloses to the Company, or at such other address or addresses as either
party shall designate to the other in accordance with this Section 11. 
 12. Withholding. All payments made by the Company under this
Agreement shall be reduced by any tax or other amounts required to be withheld by the Company under applicable law. 
 13. Entire Agreement.
This Agreement, together with any other agreement and instruments referred to herein, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject
matter of this Agreement. 
 14. Amendment. This Agreement may be amended or modified only by a written instrument executed by both the Company
and the Executive. 
 15. Governing Law. This Agreement shall be construed, interpreted and enforced in accordance with the laws of the
Commonwealth of Massachusetts. 
 16. Successors and Assigns. This Agreement shall be binding upon and inure to the benefit of both parties and
their respective successors and assigns, including any Company with which or into which the Company may be merged or which may succeed to its assets or business; provided, however, that the obligations of the Executive are personal and shall not be
assigned by him. 
  

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 17. Miscellaneous. 
 17.1 No delay or omission by the Company in exercising any right under this Agreement shall operate as a waiver of that or any other right. A waiver or consent given by the Company on any one occasion
shall be effective only in that instance and shall not be construed as a bar or waiver of any right on any other occasion. 
 17.2 The captions of the sections of this Agreement are for convenience of reference only and in no way define, limit or affect the scope or substance of any section of this Agreement. 
 17.3 In case any provision of this Agreement shall be invalid, illegal or otherwise unenforceable, the validity, legality and enforceability
of the remaining provisions shall in no way be affected or impaired thereby. 
 [Remainder of the Page Intentionally Left
Blank] 
  

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 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year
set forth above. 
  

			
	STREAM GLOBAL SERVICES, INC.
		
	By:	  	 /s/ R. Scott Murray

	Name:	  	R. Scott Murray
	Title:	  	Chairman & CEO
	
	EXECUTIVE:
		
	By:	  	 /s/ Dennis Lacey

	Name:	  	Dennis Lacey


  

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 Annex A 
 Temporary Living and Commuting 
 We have agreed to delay your relocation to Massachusetts for a period not to extend past
September 30, 2010. Prior to your relocation, the Company will reimburse you for your temporary living expenses, up to a maximum of $4,000 per month, in Massachusetts as well as your reasonable commuting costs to and from Ohio, provided such
costs are reimbursable expenses under the Company travel policy. 
 Duplicate Housing 
 During the period in which you are eligible for temporary living benefits, should you purchase and move into a home in Massachusetts prior to selling your
home in Colorado and relocating your family, the Company will continue to reimburse you up to $4,000 per month through September 30, 2010, contingent upon your making mortgage payments on both homes during this period. 
 Home Sale 
 The Company will provide
assistance with the sale of your home in Colorado, including reimbursement of customary selling and closing costs, consisting of attorney fees, recording fees, transfer fees, registry of deed fees, and title insurance if paid by the seller. If you
sell your home in Colorado on or before September 30, 2010, the Company will also reimburse your real estate commissions on such sale (up to a maximum of $30,000). 
 Home Purchase 
 The Company will also provide assistance with the purchase of a new home in
Massachusetts, including reimbursement for customary closing costs, such as attorney fees, registry of deed fees, transfer fees, title insurance if paid by the buyer, document prep and courier fees and home inspection fees (up to a maximum of
$30,000), but not including loan origination fees or the payment of “points” to lower your mortgage rate. The Company will also reimburse you for two house hunting trips to Massachusetts as well as reimbursement for travel to Massachusetts
to relocate your family; 
 Household Goods Move 
 The Company will reimburse you for the packing, shipping, unloading and unpacking of normal household goods plus the cost of transporting two automobiles to Massachusetts. 
 Relocation Allowance 
 The Company will
provide you a one-time taxable payment of $20,000 to assist with incidental costs of your relocation. This onetime payment does not need to be substantiated with any receipts. 
  

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 If you leave the Company voluntarily or are dismissed for Cause within the next 3 years, commencing on the
Commencement Date, you will be required to repay the Company for all relocation-related expenses reimbursed to you or made on your behalf, including gross-up, according to the following scale: 
 Leave within Year One – 100% of all costs incurred by the Company 
 Leave after Year One and within Year Two – 66% of all costs incurred by the Company 
 Leave
after Year Two and within Year Three – 33% of all costs incurred by the Company 
 In addition, to reduce the tax liabilities incurred as a
result of your relocation, any relocation expense that is considered taxable per IRS guidelines will be grossed up. 
 Total payments to you in
relation to your relocation (defined as moving your family to Massachusetts) are to be paid only as long as such relocation is completed prior to September 30, 2010 and will not exceed $175,000 (plus any required income tax gross up amounts
– however Executive will endeavor to arrange expenses and payments so as to be able to deduct or treat as nontaxable as much of these payments are reasonably practicable). All reimbursements must be supported with appropriate out of pocket
documentation and invoices. In the interim the company will reimburse you for reasonable out of pocket expenses for travel to the Company’s Wellesley headquarters and other Company locations including air fare and travel related costs normal in
nature and in accordance with the Company Travel Policy. The limitations in spending amounts described by above categories, other than under Temporary Living and Commuting and Duplicate Housing, can be modified by the Company at its reasonable
discretion after consultation with the Executive. 
 Payment Timing 
 All amounts paid to you or on your behalf pursuant to the provisions above, other than under Temporary Living and Commuting and Duplicate Housing, will be paid to you in 2010 (and not before) if
reasonably expected to be taxable to you. Payment will be made within 15 days following the later to occur of (i) the relevant closing or move or (ii) January 1, 2010, but not beyond December 31, 2010, provided that any tax gross
up may be paid no later than the end of the calendar year that follows the calendar year in which you pay any taxes that are then being grossed up. 
  

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