exv10w1






Exhibit 10.1









MASTER

SERVICES AGREEMENT




by and between




SYMETRA LIFE

INSURANCE COMPANY




and




AFFILIATED COMPUTER SERVICES, INC.




August 1, 2009




CONFIDENTIAL







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 





TABLE OF CONTENTS




	 	 	 	 	 
	 	 	PAGE	 
	ARTICLE 1 GUIDING PRINCIPLES, RELATIONSHIP MANAGEMENT
AND INTERPRETATION
	 	 	2	 
	 
	 	 	 	 
	1.1 Guiding Principles
	 	 	2	 
	1.1.1 Enhanced IT Capabilities and Effectiveness
	 	 	2	 
	1.1.2 Reduce IT Costs
	 	 	2	 
	1.1.3 Improve and Maintain Technology
	 	 	2	 
	1.1.4 Focus on Core Competencies
	 	 	2	 
	1.1.5 Improve Business Processes
	 	 	2	 
	1.2 Relationship Management
	 	 	2	 
	1.2.1 IT Outsourcing Committee
	 	 	3	 
	1.2.2 Project Executives
	 	 	3	 
	1.2.3 Service Delivery Managers
	 	 	4	 
	1.2.4 Management Functions
	 	 	4	 
	1.3 Agreement Structure
	 	 	.          5	 
	1.3.1 Master Agreement
	 	 	5	 
	1.3.2 Country Agreements
	 	 	5	 
	1.3.3 Affiliates of Symetra 
	 	 	5	 
	1.3.4 Effect of Certain Provisions
	 	 	5	 
	1.4 Interpretation
	 	 	5	 
	1.5 Effect of Amendment and Restatement
	 	 	6	 
	 
	 	 	 	 
	ARTICLE 2 SERVICES
	 	 	6	 
	 
	 	 	 	 
	2.1 General
	 	 	6	 
	2.1.1 Commencement of Services
	 	 	6	 
	2.1.2 Locations for Performance of Services
	 	 	7	 
	2.1.3 Change Management Procedures
	 	 	7	 
	2.1.4 Optimizing and Maximizing Resources
	 	 	8	 
	2.2 Service Tower Services
	 	 	8	 
	2.2.1 Initial Service Tower Services
	 	 	8	 
	2.2.2 Service Levels
	 	 	8	 
	2.2.3 Symetra Sites
	 	 	10	 
	2.2.4 Governance Regarding Relief Events
	 	 	10	 
	2.3 Transition Services
	 	 	11	 
	2.3.1 Transition Plan
	 	 	11	 
	2.3.2 Progress Reports
	 	 	11	 
	2.3.3 Financial Responsibility
	 	 	11	 
	2.4 Purchasing Agent Services
	 	 	12	 
	2.5 Technology Management Services
	 	 	12	 
	2.5.1 General
	 	 	12	 
	2.5.2 Equipment Refresh and Software Enhancements
	 	 	13	 






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	 	 	PAGE	 
	2.5.3 Technology Planning
	 	 	13	 
	2.5.4 Technology Innovation
	 	 	14	 
	2.5.5 Asset Management
	 	 	15	 
	2.5.6 Shared Resources
	 	 	15	 
	2.5.7 Disaster Recovery
	 	 	16	 
	2.6 Service Delivery Reference Manual
	 	 	17	 
	2.6.1 Development of Manual
	 	 	17	 
	2.6.2 Contents
	 	 	17	 
	2.7 Service Compatibility
	 	 	18	 
	2.8 In-Scope Service Requests
	 	 	18	 
	2.9 Out-of-Scope Work Orders
	 	 	19	 
	2.9.1 Requirements and Process
	 	 	19	 
	2.9.2 Potential Limitation on Future Contracts
	 	 	19	 
	2.10 Extraordinary Events or Circumstances
	 	 	20	 
	2.11 Reports and Other Resource Materials
	 	 	20	 
	2.11.1 General
	 	 	20	 
	2.11.2 Media
	 	 	21	 
	2.12 Critical Milestones
	 	 	21	 
	2.12.1 Designation of Critical Milestones
	 	 	21	 
	2.12.2 Failure to Achieve a Critical Milestone
	 	 	21	 
	2.13 End-User Satisfaction and Communication
	 	 	22	 
	2.14 Cooperation with Symetra and Third Parties
	 	 	22	 
	2.15 Movement of an ACS Facility
	 	 	22	 
	2.16 Symetra Policies and Procedures
	 	 	22	 
	 
	 	 	 	 
	ARTICLE 3 PERSONNEL
	 	 	22	 
	 
	 	 	 	 
	3.1 ACS Personnel
	 	 	22	 
	3.1.1 ACS Key Personnel
	 	 	22	 
	3.1.2 Additional Personnel Requirements
	 	 	24	 
	3.1.3 Minimum Proficiency Levels
	 	 	24	 
	3.1.4 Specialized Personnel
	 	 	25	 
	3.1.5 Training
	 	 	25	 
	3.1.6 Supervision and Conduct of ACS Personnel
	 	 	25	 
	3.2 Symetra Personnel
	 	 	25	 
	3.3 Solicitation of Personnel
	 	 	26	 
	3.4 Personnel Restriction
	 	 	26	 
	 
	 	 	 	 
	ARTICLE 4 ASSETS AND THIRD-PARTY CONTRACTS
	 	 	26	 
	 
	 	 	 	 
	4.1 Symetra Equipment
	 	 	26	 
	4.1.1 General
	 	 	26	 
	4.1.2 Third-Party Approvals
	 	 	27	 
	4.1.3 Return of Symetra Equipment
	 	 	27	 
	4.2 ACS Equipment
	 	 	27	 






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	 	 	PAGE	 
	4.2.1 Use of ACS Equipment by ACS Personnel
	 	 	27	 
	4.2.2 Provision of ACS Equipment to Symetra
	 	 	27	 
	4.2.3 Installation of ACS Equipment
	 	 	27	 
	4.3 Software
	 	 	28	 
	4.3.1 ACS-Licensed Third Party Software
	 	 	28	 
	4.3.2 Symetra-Licensed Third Party Software
	 	 	29	 
	4.3.3 Category 5 Software
	 	 	30	 
	4.3.4 Category 6 Software
	 	 	30	 
	4.3.5 Other Software-Related Terms
	 	 	30	 
	4.3.6 Bankruptcy
	 	 	30	 
	4.4 Assigned Contracts
	 	 	31	 
	4.5 Managed Contracts
	 	 	31	 
	4.6 Further Assurances
	 	 	31	 
	4.7 Use of Symetra Facilities
	 	 	31	 
	4.7.1 General
	 	 	31	 
	4.7.2 Specific Hardware and Carrier Charges
	 	 	32	 
	4.7.3 Access to Personnel and Information
	 	 	32	 
	4.7.4 Other Facility-Related Obligations
	 	 	32	 
	 
	 	 	 	 
	ARTICLE 5 RETAINED AUTHORITIES
	 	 	33	 
	 
	 	 	 	 
	5.1 General
	 	 	33	 
	5.2 Specific Retained Authorities
	 	 	33	 
	5.2.1 Strategic and Operational Planning
	 	 	33	 
	5.2.2 Service Design and Delivery
	 	 	34	 
	5.2.3 IMACs
	 	 	34	 
	5.2.4 Business Process Reengineering
	 	 	34	 
	5.2.5 Budget Management
	 	 	34	 
	5.2.6 Review and Acceptance
	 	 	34	 
	 
	 	 	 	 
	ARTICLE 6 FEES AND PAYMENT TERMS
	 	 	36	 
	 
	 	 	 	 
	6.1 Fees
	 	 	36	 
	6.1.1 General
	 	 	36	 
	6.1.2 Transition Services
	 	 	36	 
	6.1.3 Annual Services Fees and Fees for Other Services
	 	 	36	 
	6.1.4 Service Rates
	 	 	36	 
	6.1.5 Taxes
	 	 	37	 
	6.1.6 Currency
	 	 	37	 
	6.2 Adjustments to Fees
	 	 	38	 
	6.2.1 Terminated Services
	 	 	38	 
	6.2.2 Fee Reductions and Corrective Assessments
	 	 	38	 
	6.2.3 Baselines and ARCs and RRCs
	 	 	38	 
	6.2.4 Addition or Divestiture of Affiliates and Business Ventures
	 	 	39	 
	6.2.5 Set Off
	 	 	40	 






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	 	 	PAGE	 
	6.2.6 Market Rate Adjustment
	 	 	40	 
	6.3 Invoices
	 	 	40	 
	6.3.1 Services
	 	 	40	 
	6.3.2 Other Services
	 	 	41	 
	6.4 Disputed Amounts
	 	 	41	 
	 
	 	 	 	 
	ARTICLE 7 RECORDKEEPING AND AUDIT RIGHTS
	 	 	42	 
	 
	 	 	 	 
	7.1 Recordkeeping
	 	 	42	 
	7.2 Operational Audits
	 	 	42	 
	7.3 Financial Audits
	 	 	43	 
	7.4 Sarbanes-Oxley Compliance
	 	 	44	 
	7.4.1 General
	 	 	44	 
	7.4.2 SAS 70 Type II Audits
	 	 	44	 
	7.4.2.1 ACS Audits
	 	 	44	 
	7.4.2.2 Symetra Audits
	 	 	44	 
	7.4.3 Results of Inquiries and Corrective Plan
	 	 	45	 
	7.4.4 Subcontractors
	 	 	45	 
	7.4.5 Confidential Information
	 	 	45	 
	 
	 	 	 	 
	ARTICLE 8 REPRESENTATIONS, WARRANTIES AND COVENANTS
	 	 	46	 
	 
	 	 	 	 
	8.1 ACS Representations, Warranties and Covenants
	 	 	46	 
	8.1.1 Performance of the Services
	 	 	46	 
	8.1.2 Viruses and Disabling Devices
	 	 	46	 
	8.1.3 Conflicts of Interest
	 	 	46	 
	8.1.4 Financial Condition and Information
	 	 	47	 
	8.1.5 Litigation and Service of Process
	 	 	48	 
	8.1.6 Proprietary Rights Infringement
	 	 	48	 
	8.1.7 Legal and Corporate Authority
	 	 	48	 
	8.1.8 Violations
	 	 	49	 
	8.1.9 Information Furnished to Symetra
	 	 	49	 
	8.1.10 Previous Contracts
	 	 	49	 
	8.1.11 Completeness of Due Diligence Activities
	 	 	49	 
	8.2 Symetra’s Representations, Warranties and Covenants
	 	 	49	 
	8.2.1 Legal Authority
	 	 	49	 
	8.2.2 Warranty Disclaimer
	 	 	49	 
	8.2.3 Proprietary Rights Infringement
	 	 	50	 
	8.3 General Warranty Disclaimer
	 	 	50	 
	8.4 Material Misstatements and Omissions
	 	 	50	 
	 
	 	 	 	 
	ARTICLE 9 TERM AND TERMINATION
	 	 	50	 
	 
	 	 	 	 
	9.1 Term
	 	 	50	 
	9.1.1 Initial Term
	 	 	50	 






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	 	 	PAGE	 
	9.1.2 Renewal Terms
	 	 	50	 
	9.1.3 Symetra-Initiated Annual Renegotiation
	 	 	50	 
	9.2 Early Termination
	 	 	51	 
	9.2.1 For Convenience
	 	 	51	 
	9.2.2 Change in Control of ACS
	 	 	51	 
	9.2.3 Termination for Force Majeure Event
	 	 	52	 
	9.2.4 HIPAA
	 	 	53	 
	9.3 Events of Default
	 	 	53	 
	9.4 Rights and Remedies of ACS Upon Default of Symetra
	 	 	55	 
	9.5 Rights and Remedies of Symetra upon Default of ACS
	 	 	55	 
	9.6 Non-Exclusive Remedies
	 	 	56	 
	9.7 Survival
	 	 	56	 
	 
	 	 	 	 
	ARTICLE 10 DISENTANGLEMENT
	 	 	56	 
	 
	 	 	 	 
	10.1 General Obligations
	 	 	56	 
	10.2 Disentanglement Period
	 	 	57	 
	10.3 Specific Obligations
	 	 	57	 
	10.3.1 Full Cooperation, Information and Knowledge Transfer
	 	 	57	 
	10.3.2 Third-Party Authorizations
	 	 	57	 
	10.3.3 Transfer of Assets
	 	 	58	 
	10.3.4 Assignment of Contracts
	 	 	58	 
	10.3.5 Delivery of Documentation and Data
	 	 	58	 
	10.3.6 Hiring of Employees
	 	 	58	 
	10.4 Preparation for Disentanglement
	 	 	59	 
	10.4.1 Complete Documentation
	 	 	59	 
	10.4.2 Maintenance of Assets
	 	 	59	 
	10.4.3 Advance Written Consents
	 	 	59	 
	10.4.4 All Necessary Cooperation and Actions
	 	 	60	 
	10.4.5 Payment for Disentanglement Services
	 	 	60	 
	 
	 	 	 	 
	ARTICLE 11 LIMITATIONS ON LIABILITY
	 	 	60	 
	 
	 	 	 	 
	11.1 Cap On Liability
	 	 	60	 
	11.2 Recoverable Damages
	 	 	61	 
	11.3 Non-Direct Damages
	 	 	62	 
	11.4 Symetra Exceptions from the Limitations on Liability
	 	 	62	 
	11.5 ACS Exceptions from the Limitations on Liability
	 	 	62	 
	11.6 Costs of Cure
	 	 	63	 
	11.7 Attorneys’ Fees
	 	 	63	 
	 
	 	 	 	 
	ARTICLE 12 PROPRIETARY RIGHTS
	 	 	63	 
	 
	 	 	 	 
	12.1 Work Product
	 	 	63	 
	12.1.1 Symetra Sole Owner
	 	 	63	 






-v-









 






	 	 	 	 	 
	 	 	PAGE	 
	12.1.2 ACS License to Use
	 	 	64	 
	12.1.3 Intellectual Property
	 	 	64	 
	12.1.4 ACS Underlying and Derivative Works
	 	 	64	 
	12.1.5 Third-Party Underlying and Derivative Works
	 	 	64	 
	12.2 Rights and Licenses
	 	 	64	 
	12.3 Symetra Data
	 	 	64	 
	12.4 Infringement
	 	 	65	 
	12.5 Cooperation
	 	 	65	 
	 
	 	 	 	 
	ARTICLE 13 SECURITY AND CONFIDENTIALITY
	 	 	65	 
	 
	 	 	 	 
	13.1 Security
	 	 	65	 
	13.1.1 Data Security Program
	 	 	65	 
	13.1.2 Changes
	 	 	66	 
	13.1.3 Data Back-Ups
	 	 	66	 
	13.1.4 Security Breaches
	 	 	66	 
	13.1.5 Disposition of Media
	 	 	66	 
	13.1.6 Information Access
	 	 	66	 
	13.1.7 Background Checks
	 	 	67	 
	13.1.8 Scope of Security Services
	 	 	67	 
	13.2 Confidential Information
	 	 	67	 
	13.2.1 Non-Disclosure
	 	 	67	 
	13.2.2 Disclosure Requests
	 	 	68	 
	13.2.3 Permitted Disclosures
	 	 	68	 
	13.3 Legally Required Disclosures
	 	 	68	 
	13.4 Notification and Mitigation
	 	 	68	 
	13.5 Return of Confidential Information
	 	 	69	 
	13.6 Injunctive Relief
	 	 	69	 
	 
	 	 	 	 
	ARTICLE 14 LEGAL COMPLIANCE
	 	 	69	 
	 
	 	 	 	 
	14.1 Compliance with All Laws and Regulations
	 	 	69	 
	14.2 ACS Permits, Licenses and Assistance
	 	 	70	 
	14.3 Hazardous Materials
	 	 	70	 
	14.4 HIPAA
	 	 	70	 
	14.4.1 General
	 	 	70	 
	14.4.2 Security Requirements
	 	 	70	 
	14.5 Personal Information Statutes
	 	 	71	 
	14.6 Data Protection
	 	 	71	 
	 
	 	 	 	 
	ARTICLE 15 INDEMNIFICATION
	 	 	73	 
	 
	 	 	 	 
	15.1 By ACS
	 	 	73	 
	15.1.1 Intellectual Property
	 	 	73	 
	15.1.2 Personal Injury, Property and Other Damage
	 	 	73	 






-vi-









 






	 	 	 	 	 
	 	 	PAGE	 
	15.1.3 Third-Party Contracts
	 	 	74	 
	15.1.4 ACS Employees
	 	 	74	 
	15.1.5 Hazardous Material
	 	 	74	 
	15.1.6 Information Disclosure
	 	 	74	 
	15.1.7 Security Breaches
	 	 	74	 
	15.1.8 Non-Performance
	 	 	74	 
	15.1.9 Taxes
	 	 	75	 
	15.2 By Symetra
	 	 	75	 
	15.2.1 Intellectual Property
	 	 	75	 
	15.2.2 Managed and Assigned Contracts
	 	 	75	 
	15.2.3 Hazardous Materials
	 	 	75	 
	15.3 Indemnification Procedures
	 	 	76	 
	15.3.1 General
	 	 	76	 
	15.3.2 Settlement of Claims
	 	 	76	 
	15.3.3 Defense Declined
	 	 	76	 
	15.3.4 Defense Accepted
	 	 	76	 
	 
	 	 	 	 
	ARTICLE 16 INSURANCE
	 	 	77	 
	 
	 	 	 	 
	16.1 Required Insurance Coverages
	 	 	77	 
	16.2 General Provisions
	 	 	77	 
	16.2.1 Evidence of Insurance
	 	 	77	 
	16.2.2 Claims-Made Coverage
	 	 	77	 
	16.2.3 Notice of Cancellation or Change of Coverage
	 	 	78	 
	16.2.4 Qualifying Insurers
	 	 	78	 
	16.2.5 Waiver of Subrogation
	 	 	78	 
	 
	 	 	 	 
	ARTICLE 17 PROBLEM RESOLUTION
	 	 	78	 
	 
	 	 	 	 
	17.1 Problem Resolution Process
	 	 	78	 
	17.1.1 Administrative-Level Performance Review
	 	 	78	 
	17.1.2 IT Outsourcing Committee Performance Review
	 	 	78	 
	17.1.3 Executive-Level Performance Review
	 	 	78	 
	17.1.4 Voluntary, Non-Binding Mediation
	 	 	79	 
	17.2 Arbitration
	 	 	79	 
	17.3 Continued Performance; No Tolling of Cure Periods
	 	 	79	 
	17.4 De Minimis Problems
	 	 	79	 
	17.5 Equitable Relief
	 	 	80	 
	 
	 	 	 	 
	ARTICLE 18 USE OF SUBCONTRACTORS
	 	 	80	 
	 
	 	 	 	 
	18.1 Approval; Key Subcontractors
	 	 	80	 
	18.2 Subcontractor Agreements
	 	 	80	 
	18.3 Liability and Replacement
	 	 	80	 
	18.4 Direct Agreements
	 	 	81	 






-vii-









 






	 	 	 	 	 
	 	 	PAGE	 
	ARTICLE 19 MISCELLANEOUS
	 	 	81	 
	 
	 	 	 	 
	19.1 Defined Terms
	 	 	81	 
	19.2 Third-Party Beneficiaries
	 	 	81	 
	19.3 Use of Symetra Name
	 	 	81	 
	19.4 Assignment
	 	 	81	 
	19.5 Notices
	 	 	81	 
	19.6 Amendments; Waivers
	 	 	82	 
	19.7 Relationship Between the Parties
	 	 	82	 
	19.8 Access to Personnel and Information
	 	 	83	 
	19.9 Severability
	 	 	83	 
	19.10 Counterparts; Electronic Signatures
	 	 	83	 
	19.11 Governing Law and Venue
	 	 	83	 
	19.12 Expenses
	 	 	84	 
	19.13 Import/Export
	 	 	84	 
	19.14 Waiver of UCITA
	 	 	84	 
	19.15 Benefits of Agreement
	 	 	84	 
	19.16 Entire Agreement
	 	 	84	 






-viii-









 






SCHEDULES




	 	 	 
	Schedule 1

	 	Relationship Management
	Schedule 2

	 	Service Tower Services
	Schedule 2A

	 	Cross-Functional Services SOW
	Schedule 2B

	 	Data Center Services SOW
	Schedule 2C

	 	Distributed Computing Services SOW
	Schedule 2D

	 	Data Network Services SOW
	Schedule 2E

	 	Voice Communications Services SOW
	Schedule 2F

	 	Help Desk Services SOW
	Schedule 2G

	 	Output Processing SOW
	Schedule 2H

	 	Content Management SOW
	Schedule 3

	 	Fees
	Schedule 4

	 	Service Rates
	Schedule 5

	 	Fee Reductions and Corrective Assessments
	Schedule 6

	 	In-Scope Security Services
	Schedule 7

	 	Affiliates of Symetra






ATTACHMENTS




	 	 	 
	Attachment A

	 	Benchmarking Procedures
	Attachment B

	 	Symetra Sites and Symetra Equipment
	Attachment C

	 	Transition Plan
	Attachment D

	 	Form of In-Scope Service Request
	Attachment E

	 	ACS Key Personnel
	Attachment F

	 	Equipment Refresh
	Attachment G

	 	Shared Resources
	Attachment H

	 	Assigned Contracts
	Attachment I

	 	Managed Contracts
	Attachment J

	 	Invoice Format
	Attachment K

	 	HIPAA Terms
	Attachment L

	 	Software Schedule
	Attachment M

	 	Offshore Services
	Attachment N

	 	Required Insurance Coverage
	Attachment O

	 	Approved Subcontractors
	Attachment P

	 	Definitions
	  Addendum 1

	 	Symetra Competitors
	  Addendum 2

	 	ACS Competitors
	Attachment Q

	 	Approved Auditors
	Attachment R

	 	Service Delivery Reference Manual Contents
	Attachment S

	 	Background Checks






-ix-









 






MASTER SERVICES AGREEMENT



This Master Services Agreement (the “Agreement”), dated August 1, 2009 (the “Restatement Date”), is
by and between Symetra Life Insurance Company, a Washington corporation with corporate offices at
777 108th Avenue NE, Suite 1200, Bellevue, WA 98004-5135 (including its successors and
permitted assigns, “Symetra”), and Affiliated Computer Services, Inc., a Delaware corporation with
corporate offices at 2828 N. Haskell, Dallas, Texas 75204 (including its successors and permitted
assigns, “ACS”), and amends and restates in its entirety that certain Information Technology
Services Agreement dated October 28, 2004 (the “Original Effective Date”) by and between Symetra
and ACS Commercial Solutions, Inc. (as amended and supplemented, the “Original Agreement”).




RECITALS




     WHEREAS, on July 16, 2004, Symetra issued to ACS Commercial Solutions, Inc. a Request for
Proposal for Information Technology Outsourcing (the “RFP”);



     WHEREAS, ACS Commercial Solutions, Inc. submitted to Symetra a response dated September 17,
2004 (as the same may have been supplemented and/or revised, the “ACS Bid”), and represented to
Symetra that it had the expertise, personnel, products, services and skills required to meet the
requirements of Symetra as reflected in the RFP;



     WHEREAS, in reliance on the representations made by ACS Commercial Solutions, Inc. in the ACS
Bid and subsequent discussions, Symetra selected ACS Commercial Solutions, Inc. over other
prospective technology providers to provide Symetra with outsourced IT and business process services and subsequently entered into the Original Agreement with ACS Commercial Solutions, Inc.;



     WHEREAS, on April 23, 2009, Symetra issued to ACS a Renewal RFP;



     WHEREAS, ACS submitted to Symetra a response to the Renewal RFP dated June 12, 2009 (as the
same may have been supplemented and/or revised, the “ACS Renewal Bid”), and represented to Symetra
that it had the expertise, personnel, products, services and skills required to meet the
requirements of Symetra as reflected in the Renewal RFP;



     WHEREAS, in reliance on the representations made by ACS in the ACS Renewal Bid and subsequent
discussions, Symetra selected ACS over other prospective technology providers to provide Symetra
with outsourced IT and business process services;



     WHEREAS, ACS Commercial Solutions, Inc. wants to assign the Original Agreement to ACS;



     WHEREAS, Symetra hereby consents to ACS Commercial Solutions, Inc.’s assignment of the
Original Agreement to ACS; and



-1-









 





     WHEREAS, Symetra and ACS want to amend and restate the Original Agreement in its entirety, all
on the terms and conditions set forth herein.



     NOW, THEREFORE, in consideration of the representations, warranties, promises and covenants
contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy
of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the
foregoing and as follows:



ARTICLE 1

GUIDING PRINCIPLES, RELATIONSHIP

MANAGEMENT AND INTERPRETATION



1.1 Guiding Principles. The principles identified below (“Guiding Principles”) include principles
that the Parties have determined to be important to ensure the success of their relationship. The
Guiding Principles function as “constitutional” statements regarding the Parties’ overall
intentions for this Agreement. If any term or condition of this Agreement is ambiguous or unclear,
or if the Parties did not anticipate a particular issue, the Parties shall refer to and apply the
Guiding Principles to resolve and/or address the ambiguous, unclear and/or unanticipated issue.




     1.1.1 Enhanced IT Capabilities and Effectiveness. Services will be provided in a manner that
enhances Symetra’s ability to deliver high-quality, cost-effective services both internally within
Symetra and externally to its customers with minimal interruptions in, and adverse impacts on,
Symetra’s delivery of services to its customers. Technology utilized by ACS will provide Symetra
with industry-leading levels of functionality and performance.



     1.1.2 Reduce IT Costs. Cost reduction is a key objective for Symetra in securing Services from
ACS. ACS will continuously implement new, cost-effective technologies in order to further reduce
the overall cost of Services to Symetra.



     1.1.3 Improve and Maintain Technology. ACS will implement new technologies to deliver the
Services to Symetra in order to maintain competitiveness in the quality and scope of Services
available to Symetra and to take advantage of market cost efficiencies.



     1.1.4 Focus on Core Competencies. By outsourcing the Services to ACS and leveraging ACS’ core
competencies, Symetra will be able to focus more of its internal resources on providing services to
its market constituents and improve the levels of service in the outsourced areas.



     1.1.5 Improve Business Processes. Symetra will learn best practices from ACS
which will allow Symetra to improve its business processes, including improving the
efficiencies of delivering services to its own customers.


1.2 Relationship Management. The relationship between the Parties shall be managed as described in
this Section and in Schedule 1.




-2-









 








     1.2.1 IT Outsourcing Committee. A joint IT outsourcing committee, comprised of senior business
and technology staff from Symetra and ACS (the “IT Outsourcing Committee”), shall be responsible
for providing input and advice concerning the overall business and technology relationship between
the Parties including, without limitation, the effectiveness and value of the Services provided by
ACS and guidance to improve such effectiveness and value. The IT Outsourcing Committee shall be
chaired by a Symetra representative, and the ACS members shall include the ACS Project Executive
and appropriate ACS executives and managers. The IT Outsourcing Committee shall meet quarterly at a
Symetra facility, or more often at Symetra’s request, to discuss:




     (a) the status of each Service Tower and any Problems or difficulties experienced by a
Party in transitioning to and/or delivering the Services;




     (b) ACS’ compliance with the SLRs;




     (c) all financial arrangements, including invoices submitted by ACS;




     (d) Symetra’s
satisfaction with the ACS Key Personnel;




     (e) Symetra’s business goals, current mission,
objectives, priorities and strategies, all to facilitate the technology planning described
in Section 2.5.3;




     (f) in accordance with Section 2.5.4, innovative and emerging ideas and
strategies for more effective use of IT and related business transformation services and
how such innovative ideas and strategies can more effectively impact the enterprise
transformation of Symetra’s businesses;




     (g) pending or proposed Innovation Proposals;




     (h) ACS’ future financial and operational plans relating to the business unit that
fulfills ACS’ obligations to provide Services under this Agreement, to the extent
discloseable under applicable law; and




     (i) such other matters as one Party may bring to the
other.


For each such meeting, ACS shall prepare a suggested agenda, with active input from the Symetra
Project Executive. ACS shall make available its senior management personnel to answer questions
from Symetra’s senior management personnel regarding the agenda items for such meeting. Further,
the IT Outsourcing Committee may invite industry thought leaders to participate in such meetings to
facilitate information exchange and increase the value of the strategies discussed.




     1.2.2 Project Executives. Each Party shall designate an individual (for Symetra, the “Symetra
Project Executive”, and for ACS, the “ACS Project Executive”), who shall
be each Party’s primary point of contact for all matters relating to this Agreement. The ACS
Project Executive shall be: (a) knowledgeable about the Services and each of ACS’ and its
Subcontractors’



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products and services; (b) experienced at running information technology systems and networks of a
size and scope minimally equal in size and scope to those of Symetra; (c) otherwise acceptable to
Symetra; and (d) assigned (in the case of each ACS Project Executive) to Symetra for a minimum
period of twenty-four (24) months, except in cases involving: (i) a voluntary or For Cause
termination; (ii) removal at Symetra’s request; or (iii) inability to work due to death, disability
or illness. Without limiting any other rights and remedies that may then be available to Symetra,
if ACS fails to comply with the terms of the foregoing subsection (d), ACS represents to Symetra
that Symetra shall have the right to communicate dissatisfaction and impact to ACS senior
operations personnel through the customer satisfaction survey process. Symetra shall have the
right to pre-approve any candidate proposed by ACS to serve as the ACS Project Executive, and to
require ACS to remove and replace any previously appointed ACS Project Executive, and ACS promptly
shall comply with any such Symetra request. The ACS Project Executive shall have overall
responsibility for directing all of ACS’ activities hereunder and shall be vested by ACS with all
necessary authority to act for ACS in connection with all aspects of this Agreement. ACS Personnel
shall be managed in the performance of their duties by the ACS Project Executive. Upon ACS’
request, Symetra will provide a written evaluation of the ACS Project Executive’s performance that
ACS may elect to consider when determining the ACS Project Executive’s salary and bonus
compensation.




     1.2.3 Service Delivery Managers. Each Party shall designate an individual to serve as that
Party’s service delivery manager for each Service Tower (for Symetra, each, a “Symetra Service
Delivery Manager”, and for ACS, each, an “ACS Service Delivery Manager”). The primary role of the
service delivery managers is to take ownership of the day-to-day operational relationships between
Symetra’s information technology service delivery and Symetra’s business. This involves managing
and coordinating the appropriate Symetra resources across all information technology services,
including resources and services provided by ACS, to ensure optimal service delivery and ensure
that all issues raised are resolved promptly and in accordance with the applicable SLR. The Symetra
Service Delivery Manager (or his or her designee) for a particular Service Tower shall be the only
Symetra representative authorized to request chargeable services from ACS with respect to that
Service Tower, and ACS acknowledges that it shall not have the right to bill or collect from
Symetra or any of its Affiliates any amounts ACS claims it is owed for otherwise chargeable
services provided without the written authorization of the applicable Symetra Service Delivery
Manager.



     1.2.4 Management Functions. At Symetra’s request from time-to-time in order to more
efficiently administer certain functional aspects of the Parties’ relationship, each Party shall
designate individual(s) to address various subject matters including, without limitation,
performance and process management, architecture and technology management, finance/contract
management, enterprise standards management, sourcing
relationship management, quality assurance management, business unit management, and
transition management, with such individuals having such roles and responsibilities as may be
determined by the Parties at such time.



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1.3 Agreement Structure.




     1.3.1 Master Agreement. This Agreement provides a framework for, and the general terms that
are applicable to, the Services that ACS will provide to Symetra under this Agreement.



     1.3.2 Country Agreements. If Symetra wants to receive from ACS, and ACS agrees to provide to
Symetra, Services in countries that are located outside the United States (each, a “New Country”),
the terms of this Agreement shall apply to Services delivered in such New Country, except that the
local Affiliates of each Party in such New Country shall execute an agreement that identifies any
country-unique terms (and/or deviations from the terms of this Agreement) that are required by
local laws in such New Country and addresses appropriate pricing for the Services to be provided in
such New Country (each, a “Country Agreement”).



     1.3.3 Affiliates of Symetra. ACS shall provide the Services to Symetra and those Symetra
Affiliates identified in Schedule 7. After the Restatement Date, Symetra may add Affiliates and/or
business ventures of Symetra and/or its Affiliates to the scope of this Agreement pursuant to
Section 6.2.4. ACS is fully responsible for the performance of its obligations under this
Agreement with respect to the Services provided by ACS to Symetra and its Affiliates. Symetra (and
not its Affiliates) shall be responsible for paying all Fees to be paid to ACS hereunder.



     1.3.4 Effect of Certain Provisions. The following Sections hereof shall be applicable to this
Agreement only, and may not be applicable to certain Country Agreements where the Services may be
provided: Sections 14.4 and 14.5.


1.4 Interpretation. If there is a conflict among the terms set forth in the various portions of the
Agreement (including the Schedules, Attachments, Exhibits, Addenda, Appendices and/or any other
documents that comprise this Agreement):





     (a) to the extent the conflicting terms can reasonably be interpreted so that such
terms are consistent with each other, such consistent interpretation shall prevail; and




     (b) to the extent subsection (a) does not apply, the following order of precedence
will prevail:




     (i) first, the terms set forth in Attachment K (including its addenda and
appendices), excluding, however, the terms of any separately executed agreement
containing the terms set forth in Attachment K pursuant to Sections 9.2.4 and/or
14.4.1;




     (ii) second, the terms set forth in the body of this Agreement;




     (iii) third, the terms set forth in Schedules 3, 4, 5, 6 and 7 (including any
attachments, addenda or appendices thereto) and in Attachments A through R to this
Agreement (including any attachments, addenda or appendices thereto),



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but excluding Attachment K and its addenda and appendices, provided that no order
of precedence shall be given among them;




     (iv) fourth, the terms set forth in Schedules 1, 2A, 2B, 2C, 2D, 2E, 2F, 2G
and 2H to this Agreement (including any attachments, addenda or appendices
thereto), provided that no order of precedence shall be given among them; and




     (v) fifth, the terms set forth in any other documents that comprise this
Agreement, provided that no order of precedence shall be given among them.




     (c) ACS and Symetra hereby acknowledge that they have drafted and negotiated the
Agreement jointly, and the Agreement will be construed neither against nor in favor of
either, but rather in accordance with its fair meaning.


Captions and titles to Schedules, Attachments, Exhibits, Addenda, Appendices and/or other documents
that comprise this Agreement are used herein for convenience of reference only and shall not be
used in the construction or interpretation of this Agreement. Any reference herein to a particular
Section number (e.g., “Section 2”), shall be deemed a reference to all Sections of this Agreement
that bear sub-numbers to the number of the referenced Section (e.g., Sections 2.1, 2.1.1, etc.). As
used herein, the word “including” shall mean “including, without limitation” or “including, but not
limited to”.



1.5 Effect of Amendment and Restatement. For the avoidance of doubt, the terms and conditions of
the Original Agreement as they existed prior to the Restatement Date shall continue to govern and
apply to all claims, actual or alleged breaches, duties, obligations, and all other events or
circumstances that are related to this Agreement and that arose or occurred prior to the
Restatement Date and, although neither Party waives any rights that it may have under such terms
and conditions with respect to any such claims, breaches, duties, obligations, events and
circumstances, such terms and conditions are void, and of no further force or effect, with respect
to claims, actual or alleged breaches, duties, obligations, and other events or circumstances that
arise or occur on or after the Restatement Date, all of which, if related to this Agreement, as
amended hereby, shall be subject to and governed by the terms and conditions set forth herein.




ARTICLE 2

SERVICES




2.1 General.




     2.1.1 Commencement of Services. Subject to Symetra’s exercise of its management and oversight
functions and prerogatives as identified in Article 5 or elsewhere in this Agreement, ACS shall
provide the Services to Symetra at or with respect to all Symetra Sites. Except as otherwise
provided in this Agreement, ACS shall procure or otherwise provide all hardware, software, network
facilities and other items required to provide the Services and otherwise perform its obligations
hereunder, all of which shall be deemed included in the Fees. In respect of any Service Tower
Schedule added by the Parties to the Agreement following the Restatement Date, or any amendment to
a Service Tower Schedule following the Restatement Date that in-



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volves new Services or significant re-solutioning of existing Services, ACS shall begin providing
such Service Tower Services at 12:01 a.m., Pacific time, on the Handover Date that is applicable to
such Service Tower Services. Symetra shall have the right to obtain services from any other
provider that may be similar or identical to the Services.




     2.1.2 Locations for Performance of Services. Without Symetra’s prior written consent, ACS
shall not perform any of the Services from locations, or using ACS Personnel, situated outside the
United States. Notwithstanding the foregoing, Symetra acknowledges and agrees that the Services
identified in Attachment M will be provided from the respective countries identified therein in
accordance with the baseline allocation, mix and relative percentages of such ACS Personnel
situated within the United States and outside the United States for each Service Tower as specified
in Attachment M. Any ACS-proposed changes to the allocation, mix or relative percentages specified
in Attachment M with respect to any one or more Service Towers, or any other proposed change to
Attachment M, shall be presented to Symetra for its prior review and consent, which consent
Symetra may withhold in its sole discretion. The ACS proposal shall include a detailed analysis of
the corresponding impact on labor costs and other cost factors relating to the affected Services,
together with any potential impact on delivery timeframes, satisfaction of SLRs and/or performance
of the Parties’ respective obligations under the Agreement. Notwithstanding anything that may be
contained herein to the contrary, and for the avoidance of doubt, the following Services must be
provided by ACS Personnel situated in the United States: help desk Services (but only Monday
through Friday from 0400 to 1900, Pacific time), print and mail Services, and scanning and indexing
Services. ACS represents and warrants to Symetra that: (a) no Symetra Data will reside in any
country other than the United States; and (b) except to the extent minimally necessary for ACS
Personnel to perform the Services, no Symetra Data, and no data, information and/or mechanisms
(including, without limitation, sniffer traces), that would enable a Person to discover Symetra
Data, will be accessible from any country other than the United States. ACS will provide to Symetra
from time to time upon Symetra’s request a written list of all ACS Personnel, if any, who have had
access to the Symetra Data, and the contents of such written list shall include, without
limitation, the name and business location of each such ACS Personnel, the date of access of the
Symetra Data and the type of Symetra Data accessed. If any law or regulation enacted after the
Restatement Date has, or is likely to have, an adverse impact on the desirability to either Party
of having Services provided from a location outside the United States including, without
limitation, as a result of new tax and/or privacy laws, at the affected Party’s request, the
Parties shall engage in good faith negotiations to arrive at a mutually agreeable reasonable
alternative.



     2.1.3 Change Management Procedures. Included in the Service Delivery Reference Manual are
change management procedures (the “Change Management Procedures”) that the Parties will use to,
among other things, document mutually agreed changes to the Services to be provided by ACS under
the Agreement and/or Symetra’s computing and/or operating environment. The Parties’ use of the
Change Management Procedures as a means of documenting their agreement on such changes as
contemplated in the various Sections of the Agreement is not intended to be, and shall not be,
interpreted to mean that additional charges will be owed by Symetra to ACS in connection with all
such changes.



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     2.1.4 Optimizing and Maximizing Resources. Notwithstanding any contrary terms that may be
contained in the Agreement, ACS will use all commercially reasonable efforts to use and/or optimize
all existing Resources and all Substantially Dedicated Resources that already have been deployed
and paid for by Symetra, in whole or in part, to process or perform any increased Services or
Out-of-Scope Services requested by Symetra, except for those for which an ARC or RRC is specified
in the Agreement. Upon Symetra’s request, and prior to assessing any incremental charges, ACS and
Symetra shall meet to discuss ACS’ efforts to optimize performance of the Resources and all
Substantially Dedicated Resources and, in connection therewith, provide Symetra with relevant data
and information regarding optimization efforts, including any potential effects on SLRs.



2.2 Service Tower Services.




     2.2.1 Initial Service Tower Services. Schedules 2A, 2B, 2C, 2D, 2E, 2F, 2G and 2H (each,
together with any additional Schedules relating to additional Services that may be added to this
Agreement by mutual agreement of the Parties following the Restatement Date, is sometimes referred
to herein as “the applicable Schedule 2”, or similar terminology) contain a detailed description of
the Service Tower Services provided by ACS as of the Restatement Date, which are:




     (a) Cross-Functional Services (Schedule 2A);




     (b) Data Center
Services (Schedule 2B);




     (c) Distributed Computing Services
(Schedule 2C);




     (d) Data Network Services (Schedule 2D);




     (e) Voice Communications Services (Schedule 2E);




     (f) Help Desk Services (Schedule 2F);




     (g) Output Processing (Schedule 2G); and




     (h) Content Management (Schedule 2H).


The Parties may develop additional Schedules relating to additional Services that will be provided
by ACS to Symetra hereunder. Once approved in accordance with the terms herein, all such Schedules
shall be deemed to be numbered sequentially and made a part of Schedule 2.




     2.2.2 Service Levels.




     (a) Commitment to SLAs. ACS shall perform the Service Tower Services in accordance
with, and in such a manner as to meet or exceed, the SLR for each SLA. In respect of any
Service Tower Schedule added by the Parties to the Agreement following the Restatement
Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services, or significant re-solutioning of existing Services, from and after
the applicable Handover Date (or upon the occurrence of such other date or event as may be
expressly set forth in a particular Service Tower Schedule for a particular SLA), ACS shall
perform the Service Tower Services set forth therein in accordance with, and in such a
manner as to meet or exceed, the SLR for any SLAs set forth therein. ACS shall perform any
Other Services in accordance with, and in such a



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manner as to meet or exceed, any SLRs that may be set forth in the applicable Out-of-Scope Work
Order or otherwise agreed to by the Parties in writing.




     (b) Measurement and Reporting. ACS shall measure its performance against the SLRs in
accordance with the methodologies specified in the applicable Service Tower Schedule and shall
provide a detailed, comprehensive report of its performance against the SLRs during the applicable
reporting period (each, a “Service Level Report”) by the fifteenth (15th) day of the
month following the end of the applicable reporting period. Such reports shall be provided in
accordance with Section 2.11.1 and in accordance with any SLA metrics set forth in the applicable
Service Tower Schedule. ACS shall meet with Symetra at least monthly, or more or less frequently if
requested by Symetra, to review ACS’ actual performance against the SLRs and shall recommend
remedial actions to resolve any performance deficiencies.




     (c) Root-Cause Analysis and Resolution. Promptly, but in no event later than five (5)
Business Days following Incident Resolution with respect to any ACS failure to provide any of the
Services in accordance with an SLR, ACS shall: (i) perform a Root-Cause Analysis to identify the
cause of such failure; (ii) provide Symetra with a written report detailing the cause of, and
procedures for remediating, such failure (provided that if ACS believes that remediating such
failure is not warranted under the circumstances, ACS may escalate any resulting disagreement for
resolution in accordance with the governance procedures set forth in Schedule 1); and (iii) provide
Symetra with satisfactory evidence that such failure will not recur. ACS’ correction of any such
failures shall be performed in accordance with the time frames set forth in the applicable Service
Tower Schedule (or if none is specified, then such correction shall be performed
promptly) entirely at ACS’ expense unless it has been determined, by mutual agreement of the
Parties or through the Problem-resolution process specified in this Agreement, that: (iv) Symetra
Personnel and/or its self-managed properties and/or systems was the predominant contributing cause
of the failure and ACS could not have worked around the failure without expending a material amount
of additional time or cost; or (v) Third Party software or firmware directly resulted in such
failure, provided that such Third Party software or firmware: (A) was expressly approved by
Symetra; (B) was implemented by ACS following its standard, rigorous, documented interoperability
testing, quality assurance, and user acceptance processes, and in accordance with the Change
Management Procedures; (C) was unknown, undocumented and unreported prior to ACS’ implementation of
such Third Party software or firmware; and (D) ACS could not have worked around the failure without
expending a material amount of additional time or cost (each of the events described in the
foregoing subsections (iv) and (v) constitute an “Excuse”). Upon the occurrence of an Excuse: (vi)
ACS shall be entitled to temporary relief from its obligation to timely comply with the affected
SLR, but only to the extent and for the duration so affected; and (vii) in the case of an Excuse
described in subsection (iv), Symetra shall reimburse ACS for ACS’ expenses to correct such
failure, but only to the extent Symetra caused such failure, unless the Parties otherwise mutually
agree. For purposes hereof, any preexisting condition of those of Symetra’s properties and systems
that are used and managed by ACS to deliver the Services shall not be deemed a contributing cause
of any failure if such condition was identified in ACS’ reasonable, pre-



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implementation diligence processes, or as a result of ACS’ post-implementation,
industry-standard quality assurance processes.




     (d) Annual Review. Symetra expects that SLRs will improve over time and that new SLAs
may be added to the Agreement to reflect Symetra’s changing and/or new business
requirements. Accordingly, at least once annually, Symetra expects to review and reach
agreement with ACS on, among other things: (a) adjustments to the SLRs to reflect such
anticipated continuous improvements in the SLRs; and/or (b) the addition of new SLAs.
Unless the Parties agree otherwise in writing, in no event will any SLA (including the
SLRs) be made less favorable to Symetra as a result of such reviews.




     (e) Benchmarking. As part of the Services, ACS shall conduct benchmarking with Symetra
in accordance with the terms, conditions and procedures described in Attachment A.



     2.2.3 Symetra Sites. Attached hereto as Attachment B is a list of Symetra facilities
(collectively, the “Symetra Sites”) with respect to which ACS shall provide the Services.



     2.2.4 Governance Regarding Relief Events. The Parties acknowledge and agree that from time to
time during the Term, events and circumstances caused by the actions or inactions of Symetra may
arise that have (or are reasonably anticipated to have) a material adverse impact on ACS’ ability
to achieve the SLRs, or otherwise provide the
Services in the manner required by this Agreement, without expending a material amount of
additional time or cost (such events and circumstances, “Relief Events”). By way of example and
without limiting the foregoing, the Parties acknowledge that a Relief Event may arise as a result
of ACS’ compliance with Symetra’s instructions in connection with an Extraordinary Event under
Section 2.10 and/or as a result of Symetra’s exercise of its retained authorities under Article 5.
With respect to such Relief Events, the following terms and principles shall apply:




     (a) If a Relief Event causing ACS to be unable to provide any of the Services in
accordance with the SLRs has occurred, the terms of Section 2.2.2(c) shall apply.




     (b) Without limiting ACS’ obligations under Section 2.2.2(c), if a Relief Event has
occurred, ACS shall nevertheless use commercially reasonably efforts to perform the
Services and achieve the SLRs throughout the duration of such Relief Event using existing
levels of resources dedicated to Symetra’s account, and the Parties shall work together in
good faith to address the impact of such Relief Event on the Services and the SLRs in a
timely manner.




     (c) To the extent that either Party anticipates or determines that a Relief Event is
likely to occur, such Party shall notify the other Party of such determination, and the
Parties shall work together in good faith in advance of the anticipated Relief Event to
establish a plan for providing the Services during such Relief Event, taking into account
the relevant specifics and details of the Relief Event. Where Symetra’s actions or
inactions are the predominant cause of the anticipated Relief Event, such plan may include
the temporary suspension of SLRs associated with the affected Services, and/or additional



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fees or charges associated with Other Services provided by ACS that are designated to
address the impact of the Relief Event or achieve the SLRs during the Relief Event.




     (d) If an unanticipated Relief Event occurs, and Symetra’s actions or inactions are
the predominant cause of such Relief Event, or such Relief Event is the result of a Force
Majeure Event, without limiting ACS’ obligations under Section 2.2.2(c) and this Section,
ACS shall be relieved from its obligations to meet or exceed the SLRs affected by the
Relief Event (and its responsibility with respect to any related Fee Reductions) during the
duration of such Relief Event.



2.3 Transition Services.




     2.3.1 Transition Plan. A transition plan that outlines the tasks, timelines, responsibilities,
dependencies, major milestones (including Critical Milestones), deliverables and acceptance testing
procedures relating to the re-solutioning of certain of the Services is attached hereto as part of
Attachment C (the “Transition Plan”). In respect of any Service Tower Schedule added by the Parties
to the Agreement following
the Restatement Date, or any amendment to a Service Tower Schedule following the Restatement
Date that involves transition Services, the Parties shall develop and attach hereto as part of
Attachment C (or as part of the applicable Service Tower Schedule) a transition plan (also a
Transition Plan) that outlines the tasks, timelines, responsibilities, dependencies, major
milestones (including Critical Milestones), deliverables and acceptance testing procedures for such
Services. In accordance with the terms set forth in each such Transition Plan, ACS shall accomplish
the transparent, seamless, orderly and uninterrupted transition from the manner in which Symetra
and its Affiliates received all services prior to implementation of the changes contemplated under
the applicable Transition Plan to the manner in which the Services will be provided as described
herein and in the applicable Transition Plan.



     2.3.2 Progress Reports. ACS shall provide to the Symetra Project Executive (or his/her
designee) a weekly written report as to the progress of completion of the activities contained in
the applicable Transition Plan until each of ACS’ responsibilities thereunder has been completed.
Such reports shall be provided in accordance with Section 2.11.1.



     2.3.3 Financial Responsibility. In respect of any Service Tower Schedule added by the Parties to the Agreement following the
Restatement Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services or significant re-solutioning of existing Services, ACS shall assume
financial responsibility for providing such Service Tower Services as of the applicable Handover
Date. Further, at Symetra’s option, ACS shall assume financial responsibility for providing such
Service Tower Services irrespective of whether handover of the applicable Service Tower Service
actually has been completed as of such date.




     (a) In respect of any Service Tower Schedule added by the Parties to the Agreement
following the Restatement Date, or any amendment to a Service Tower Schedule following the
Restatement Date that involves new Services or significant resolutioning of existing
Services, if ACS is unable to provide any of such Service Tower Services as of the
applicable Handover Date, “assume financial responsibility” means that:



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     (i) ACS shall reimburse Symetra for all costs and expenses incurred by Symetra
to provide such Service Tower Services (including by way of example and not of
limitation, salaries and other payments to in-scope Symetra employees, fees under
in-scope Third Party contracts, etc.) or, in Symetra’s sole discretion, Symetra may
set off any such costs and expenses against the Fees, if any, due under the
Agreement; and




     (ii) ACS shall be entitled to invoice Symetra for such Service Tower Services
as if ACS itself were providing such Service Tower Services.




     (b) ACS shall not be required to assume financial responsibility for a particular
Service Tower Service as described in the foregoing subsection (a) to the extent ACS’
performance is excused due to a Force Majeure Event or to the
extent the delay was requested by Symetra. Further, if ACS is unable to provide a
particular Service Tower Service as of the applicable Handover Date, the SLRs shall not
apply until ACS actually begins providing such Service Tower Service.


2.4 Purchasing Agent Services. Without limiting ACS’ obligations to procure or otherwise provide
all hardware, software, network facilities and other items required to provide the Services as
described in this Article 2, and in addition to ACS’ other responsibilities herein, as and when
requested by Symetra, ACS shall procure hardware and software (such as, for example, personal
office printers) (“Procured Technology”) from a Symetra-approved product list on Symetra’s behalf.
ACS’ procurement responsibilities in this Section 2.4 shall include, without limitation, evaluating
ACS qualifications and independence; negotiating Symetra-favorable pricing (including obtaining the
most favorable prices, rates and discounts available); ordering, receiving, configuring,
installing, testing, maintaining and distributing all Procured Technology. As between Symetra and
ACS, all right, title and interest in and to each item of Procured Technology shall be vested in
Symetra, and Symetra shall reimburse ACS for the purchase price for such Procured Technology.




2.5 Technology Management Services.




     2.5.1 General. In accordance with and subject to the further terms of this Section 2.5, and
unless otherwise requested by Symetra in writing, ACS shall cause all Equipment and Software to be
maintained: (a) at levels that are supportable by the applicable manufacturers; (b) in the case of
Software, at a version level (hereinafter defined) that is within two (2) version levels of the
manufacturer’s then-current version level (provided that, in so doing, ACS must remain compliant
with the terms of the foregoing subsection (a)); and (c) at levels that are necessary to enable ACS
to provide the Services in accordance with the SLRs. ACS shall notify Symetra as soon as Equipment
Refresh components and/or Software Enhancements become available from their respective
manufacturers. Notwithstanding any contrary terms that may be contained in the Agreement, all
changes to Symetra’s computing environment (including, without limitation, changes to Equipment and
Software) must be initiated and implemented only in accordance with the technical change control
requirements set forth in the Change Management Procedures. For purposes of this Section a
“version” means a major version within a manufacturer’s primary



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release level (e.g., if a software release is numbered 3.1, “3” is the primary release number, and
“1” is the major version number).




     2.5.2 Equipment Refresh and Software Enhancements.




     (a) ACS Obligations. ACS is: (a) financially and operationally responsible for
Equipment Refresh respecting the ACS Equipment, which obligations minimally include
replacing ACS Equipment with new ACS Equipment in accordance with the terms set forth in
Attachment F; (ii) operationally responsible for Equipment Refresh respecting the Symetra
Equipment; (iii) if requested by Symetra, subject to the Parties’ agreement on the
applicable Fees, financially responsible for Equipment Refresh relating to the Symetra
Equipment; (iv) financially and operationally responsible for Software Enhancements
respecting the ACS Software; (v) operationally responsible for Software Enhancements
respecting the Symetra Software; and (vi) if requested by Symetra, subject to the Parties’
agreement on the applicable Fees, financially responsible for Software Enhancements
respecting the Symetra Software. Except as provided in the foregoing subsections (iii) and
(vi), all costs and expenses associated with ACS’ Equipment Refresh-related and Software
Enhancements-related obligations are included in the Annual Services Fees.




     (b) Symetra Obligations. Symetra is financially responsible for Equipment Refresh
respecting the Symetra Equipment (including as described in Section 2.5.2(a)(iii)) and for
Software Enhancements respecting the Symetra Software (including as described in Section
2.5.2(a)(vi)).



     2.5.3 Technology Planning. In or about the month of August each Contract Year, ACS shall
initiate and engage in planning activities with Symetra aimed at identifying and memorializing in a
written technology plan (each a “Technology Plan”) both short-term and long-range plans that tie
into Symetra’s business goals and objectives. The short-term plan will include information
technology budget development for the next fiscal year including, consistent with the requirements
of Section 2.5.2, expectations regarding Equipment Refresh and Software Enhancements during the
next Contract Year and a projected time schedule for procuring the necessary software, hardware and
services and implementing the proposed changes. The long-range plan will include strategic and
flexible use of information technology systems in light of Symetra’s business goals, current
mission, objectives, priorities and strategies. During the August planning activities described
above, the Parties jointly shall work on developing the Technology Plan, and on or before September
1 of each Contract Year, ACS shall submit a final version of the Technology Plan to Symetra (each
a “September Technology Plan”). In addition, in or about the month of February each Contract Year,
ACS shall initiate and engage in planning activities with Symetra aimed at identifying and
memorializing any appropriate updates to the then-current September Technology Plan. During such
February planning activities, the Parties jointly shall work on developing updates to the
then-current September Technology Plan, and on or before March 1 of each Contract Year, ACS shall
submit a final version of the updated draft of the then-current September Technology Plan to
Symetra.



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     2.5.4 Technology Innovation.




     (a) General. ACS will on a regular basis and prior to preparing each Technology Plan:
(a) identify ACS and non -ACS products and technology services that may benefit Symetra and support
the mission, goals and objectives of Symetra; (b) identify ACS or Symetra resources required to
complete the short-term and long-range plans; and (c) upon Symetra’s request, investigate the
requirements, costs and benefits of new technology. Notwithstanding the development of Technology
Plans as described
herein, ACS also shall have an ongoing responsibility to regularly provide Symetra with
information regarding any newly improved or enhanced commercially available information
technologies that reasonably could be expected to have a positive impact on Symetra including,
without limitation, in the areas of increased efficiency, increased quality and/or reduced costs
(“Enhanced Technology”). At a minimum, at least once annually, or more frequently as requested by
Symetra, ACS shall meet with the IT Outsourcing Committee and provide a written report to the IT
Outsourcing Committee that identifies any Enhanced Technology that ACS and its principal
Subcontractors are developing and IT trends of which Symetra should be made aware. Upon identifying
any Enhanced Technology that the Parties believe would materially improve performance, capacity,
bandwidth, or reduce the cost, of the Services, the Parties will meet and discuss in good faith the
terms upon which such Enhanced Technology may be implemented into the Services, including detailed
SLAs specific to each such enhancement.




     (b) Innovation Proposals. In addition to, and without limiting, the terms of Section 2.5.4(a),
the Parties will work together to identify potential opportunities for continuous improvement to
increase the quality or efficiency of the Services and/or to reduce costs. At least once each
Contract Year, ACS (on its own initiative or in response to a Symetra-identified opportunity) shall
provide an “Innovation Proposal” to Symetra, each of which must: (i) be actionable; and (ii) define
and describe: (A) the current situation (e.g., identifying affected portions of the Agreement,
including SLRs and related charges) and any assumptions made; (B) the recommended changes; (C) the
projected savings or service improvements; and (D) each Party’s responsibilities if the savings or
improvements are to be achieved. Within twenty (20) days following its receipt thereof, Symetra
shall notify ACS whether the proposal submitted by ACS pursuant to this Section meets the
definition of an Innovation Proposal or what additional criteria must be satisfied and/or what
additional information must be provided to cause the ACS proposal to meet the definition of an
Innovation Proposal. If, as provided in the preceding sentence, Symetra notifies ACS that a
proposal does not meet the definition of an Innovation Proposal and the reasons therefor, ACS
promptly shall prepare and submit to Symetra an updated proposal. The review and notification
process described herein shall repeat with respect to a particular ACS proposal until the earlier
to occur of ACS’ submission of a proposal that meets the definition of an Innovation Proposal or
the then-current Contract Year expires; provided, however, that ACS shall have a fifteen (15)
calendar day grace period beyond the end of the then-current Contract Year to submit an updated
proposal that meets the definition of an Innovation Proposal if ACS had submitted a proposal to
Symetra prior to the end of the then-current Contract Year and Symetra had notified ACS that the
proposal did not meet the definition of an Innovation Proposal and the reasons there-



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for. If Symetra wants to pursue implementation of an Innovation Proposal, the Parties will
negotiate the terms of such Innovation Proposal, including the terms for sharing the
economic gain from the Innovation Proposal (if any) and, as described in, and subject to
the terms set forth in, Section 12.1, the Parties’ ownership and/or license rights or
interests in any resulting developments. The Parties will mutually agree upon a method for
defining the relevant gain and the
measurement period, assigning values to any improvements in quality or efficiency. The
Parties intend that gain shall generally occur only after recovery of any required
investment. Where ACS has made no investment in software, equipment or significant
personnel time, ACS has no expectation of gain sharing in respect of Innovation Proposals.




At no charge to Symetra, ACS (through its own employees) shall provide [***]. All such [***] must
be used by Symetra before the end of the next Contract Year, or they will expire. ACS promptly
following Symetra’s request shall provide [***], or the deadline for using [***] shall be extended
appropriately to account for any period of delay.



     2.5.5 Asset Management. ACS shall maintain a comprehensive inventory of all: (a) equipment,
software and network connections and infrastructure used by ACS to provide the Services; (b)
equipment, software and network connections and infrastructure used by Symetra in connection with
the Services; (c) configuration data regarding Symetra and ACS equipment, software, and network
connections and infrastructure used by ACS to provide the Services; and (d) Procured Technology. ACS
shall provide an electronic copy of such inventory to Symetra upon request. In addition, ACS shall
provide Symetra with reports detailing software usage by Symetra and other activities by Symetra
relating to Symetra’s compliance with software licenses that can be monitored by ACS in delivering
the Services, provided that such responsibilities shall be detailed in each Service Tower Schedule.
The Parties agree that ACS shall have no legal or financial responsibility for Symetra’s
non-compliance with such software licenses except to the extent resulting from: (d) events subject
to indemnification under Section 15.1.8; and (e) potential breach of contract liability under this
Agreement based on ACS’ failure to comply with its obligations under this Agreement.



     2.5.6 Shared Resources. Except as provided in Attachment G, ACS shall not use a shared
hardware or software environment, or any shared network or platform (collectively, “Shared
Resources”) to provide the Services. If, following the Restatement Date, ACS wants to migrate or
relocate any Services to Shared Resources, ACS shall provide to Symetra for its review, comments
and approval, which approval may be withheld in Symetra’s sole discretion, a proposal for such
migration or relocation, including a listing of all shared use assets that will be used to provide
the Services and a breakdown of the cost and price benefits and savings or risks to Symetra. As
part of the Disentanglement, ACS shall identify and assist Symetra with procuring suitable
functionally equivalent replacements for any Shared Resources used to provide the Services.




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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     2.5.7 Disaster Recovery.




     (a) Review of Symetra’s Disaster Recovery Plans. In respect of any
Service Tower Schedule added by the Parties to the Agreement following the Restatement
Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services or significant re-solutioning of existing Services, on or before the
date specified in the applicable Transition Plan, ACS shall review Symetra’s existing
disaster recovery plan(s) respecting such Services and develop and deliver to Symetra for
its review, comments and approval a detailed, complete, written analysis of such disaster
recovery plan(s) that identifies, among other things, any deficiencies and gaps in such
disaster recovery plan(s) and the changes, modifications and/or updates recommended by ACS
in order to address such deficiencies and gaps. Without limiting the generality of the
foregoing, ACS’ written analysis specifically shall address ways to safeguard the Symetra
Data and to ensure the continuing availability of all Services, including the Service Tower
Services, in accordance with the terms of this Agreement during any event that would
otherwise adversely affect ACS’ ability to safeguard the Symetra Data and/or deliver the
Services. Following its receipt of ACS’ analysis, Symetra promptly shall review and comment
on the same, and ACS thereafter shall update Symetra’s disaster recovery plan(s)
accordingly and, on or before the date specified in the applicable Transition Plan, deliver
to Symetra fully updated paper and electronic copies of such disaster recovery plan(s).




     (b) Ongoing Disaster Recovery Plan Review. ACS shall re-assess Symetra’s disaster
recovery plan(s) as described herein once annually (or more frequently if necessary) and,
not later than sixty (60) calendar days following commencement of each Contract Year,
provide to Symetra for its review, comments and approval proposed changes, modifications
and/or updates to Symetra’s disaster recovery plan(s) in order to address any identified
deficiencies and gaps. Following its receipt of ACS’ annual assessment, Symetra promptly
shall review and comment on the same, and ACS thereafter shall update Symetra’s disaster
recovery plan(s) accordingly and, within thirty (30) calendar days after receiving
Symetra’s comments, deliver to Symetra fully updated paper and electronic copies of such
disaster recovery plan(s).




     (c) Provision of Disaster Recovery Services. Subject to, and without limiting, the
terms of this Section 2.5.7, ACS shall provide the disaster recovery Services set forth in
the applicable Schedules 2 in accordance with its own and Symetra’s disaster recovery
plan(s). ACS shall provide disaster recovery Services as described herein at all times
irrespective of whether a Force Majeure Event has occurred, unless the Force Majeure Event
prevents the performance of the disaster recovery Services. Further, ACS shall provide
disaster recovery Services if Symetra notifies ACS that a disaster has occurred. Upon the
occurrence, and periodically for the duration, of any disaster, ACS shall provide regular
reports and notices to Symetra regarding the status of ACS’ response to, and recovery from,
the disaster.




     (d) Review and Testing of Disaster Recovery Plan. ACS’ disaster
recovery Services shall include regular (not less often than once annually) testing
and updating of



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both its own and Symetra’s disaster recovery plans (including plans for data backups,
storage management and contingency operations), reserving capacity at alternate site
facilities and annually testing network connectivity between such alternate site and the
applicable Symetra Sites. Symetra shall have the right to participate fully in any disaster
recovery testing conducted by ACS including being physically present at the facilities of
ACS and/or any Third Parties involved in such testing.




     (e) Fees. ACS’ costs and expenses associated with performing the obligations set forth
in this Section 2.5.7 shall be included in the Annual Services Fee as a separate annual
line item.



2.6 Service Delivery Reference Manual.




     2.6.1 Development of Manual. On or before December 1, 2009, ACS shall prepare and deliver to
Symetra for its review and comments (which comments shall be provided to ACS on or before February
1, 2010) a detailed, Symetra-specific service delivery manual that includes the contents specified
in Section 2.6.2 (as updated from time to time, the “Service Delivery Reference Manual”) and shall,
with respect to such draft, incorporate all of Symetra’s comments and requested changes. Once the
draft Service Delivery Reference Manual has been approved in writing by Symetra (such approved not
to be unreasonably withheld, delayed or conditioned), on each of April 1 and October 1 of each
Contract Year (excluding October 1, 2009), ACS shall provide to Symetra for its review and comments
an updated draft of the Service Delivery Reference Manual that includes: (a) all changes to the
contents thereof through such date; and (b) Symetra’s comments and requested changes from the prior
draft. ACS’ delivery to Symetra of the Service Delivery Reference Manual and updated drafts of the
Service Delivery Reference Manual as provided herein shall constitute Critical Milestones and are
subject to Corrective Assessments as provided in Section 3.2 of Schedule 5.



     2.6.2 Contents. ACS shall provide the Service Delivery Reference Manual to Symetra
electronically (and in a manner such that it can be accessed via either Symetra’s intranet or the
Internet) and communicate to all End-Users the availability of and methodology for accessing the
Service Delivery Reference Manual. The Service Delivery Reference Manual shall describe, among
other things, the manner in which ACS provides the Services hereunder, including the equipment and
software being and to be used and the documentation (including operations manuals, user guides,
specifications, and End-User support manuals) that provide further details regarding such
activities, and shall include detailed problem and Change Management Procedures and the other
contents described in Attachment R. The Service Delivery Reference Manual also shall describe the
activities ACS will undertake in order to provide the Services including, where appropriate,
direction, supervision, monitoring, staffing, quality assurance, reporting, planning and oversight
activities, as well as the specific measures taken to comply with
all laws and regulations that are applicable to ACS as an operator of its business or in
performing its obligations under the Agreement. The Service Delivery Reference Manual also shall
identify those Services that ACS is to perform to assist Symetra in complying with its own
regulatory obligations including, without limitation, those relating to the privacy and security of
the Symetra Data, including HIPAA, the Personal Information Statutes, GLB and any other laws and
regulations applicable to the Symetra Data and/or identified by Symetra. Without limiting ACS’
obligations to



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assist Symetra in complying with its own regulatory obligations as described above, it is expressly
agreed and understood by the Parties that Symetra shall be responsible for compliance with all laws
and regulations that are applicable to Symetra as an operator of its business, its receipt of the
Services, its direct regulatory obligations relating to the Symetra Data and, if the terms of
Section 14.6 are applicable, its status as controller of the Symetra Data. The Service Delivery
Reference Manual shall in no event be interpreted as an amendment to this Agreement or so as to
relieve ACS of any of its performance obligations under this Agreement.



2.7 Service Compatibility. ACS shall ensure that all services, equipment, networks, software,
enhancements, upgrades, modifications and other resources, including those provided by Symetra
(collectively, the “Resources”), that are: (a) used by ACS to deliver the Services; or (b) approved
by ACS for utilization by Symetra in connection with the Services, shall be successfully integrated
and interfaced, and shall be compatible with the services, equipment, networks, software,
enhancements, upgrades, modifications and other resources that are being provided to Symetra by
Third Party service providers (collectively, the “Third-Party Resources”); provided, however, that
any such responsibilities of ACS for Resources shall be detailed in the applicable Schedule 2.
Further, ACS shall ensure that none of the Services or other items provided to Symetra by ACS shall
be adversely affected by, or shall adversely affect, those of any such Third Party providers,
whether as to functionality, speed, service levels, interconnectivity, reliability, availability,
performance, response times or similar measures. To the extent that any interfaces need to be
developed or modified in order for the Resources to integrate successfully, and be compatible with,
the Third-Party Resources, ACS shall develop or modify such interfaces as part of the Services,
pursuant to the process set forth in Section 2.8. If a question arises as to whether a particular
defect, malfunction or other difficulty with respect to the Services was caused by Resources or by
Third-Party Resources, ACS shall be responsible for correcting, at its cost, such defect,
malfunction or difficulty, except to the extent that ACS can demonstrate, to Symetra’s
satisfaction, by means of a Root-Cause Analysis, that the cause was not caused by Resources. In
addition, ACS shall cooperate with all Third Party service providers of Symetra to coordinate its
provision of the Services with the services and systems of such Third Party service providers.
Subject to reasonable confidentiality requirements, such cooperation shall include providing:
(a) applicable written information concerning any or all of the systems, data, computing
environment, and technology direction used in providing the Services; (b) reasonable assistance and
support services to such Third Party providers; (c) access to systems and architecture
configurations of ACS to the extent reasonably required for the activities of such Third Party
providers; and (d) access to and use of the
Resources.



2.8 In-Scope Service Requests. If Symetra requires the performance of work that is not being
performed at a particular time but that is within the scope of the Services, Symetra may deliver to
the ACS Project Executive an “In-Scope Service Request” in the form set forth in Attachment D
specifying the proposed work with sufficient detail to enable ACS to evaluate the request. If such
In-Scope Service Request is a request for access to ACS Personnel versus a request for a particular
set of Services that are in the nature of a longer-term project, Symetra shall prioritize (and
re-prioritize as deemed necessary by Symetra), and ACS shall respond to, such In-Scope Service
Request as provided in the In-Scope Service Request SLA set forth in Schedule 2A.




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With respect to In-Scope Service Requests that are in the nature of a longer-term project, unless
the Parties mutually agree in writing to proceed otherwise, within five (5) Business Days following
the date of ACS’ receipt of such In-Scope Service Request, ACS shall provide Symetra with a written
proposal in response to the In-Scope Service Request that contains the following: (a) a detailed
description of the Services to be performed; (b) specifications (if applicable); and/or (c) an
implementation plan, with implementation to commence not later than thirty (30) calendar days after
approval thereof, unless otherwise mutually agreed. All services requested in an In-Scope Service
Request shall constitute Services for purposes of this Agreement. Following receipt of ACS’
proposal, Symetra shall notify ACS in writing whether to proceed with the In-Scope Service Request,
and ACS shall take no further action with respect to the In-Scope Service Request until it receives
approval from Symetra. In-Scope Service Requests must be executed by the Symetra Project Executive,
or his or her designee, in order to be effective.




2.9 Out-of-Scope Work Orders.




     2.9.1 Requirements and Process. From time-to-time, Symetra may solicit a response from
prospective providers to perform services that are outside the scope of the Services (“Out-of-Scope
Service(s)”). At its own cost and expense, ACS shall submit a response (“Out-of-Scope Work Order”)
to any such Out-of-Scope Services request that complies with the terms of this Section within
ten (10) Business Days after ACS’ receipt of Symetra’s request, or, if the scope of the Out-of-Scope
Services is such that ten (10) Business Days would be insufficient, within a mutually agreed period
of time. ACS’ proposed fees for performing each Out-of-Scope Work Order shall be quoted in the
manner requested by Symetra in its Out-of-Scope Services request (e.g., fixed or time-and-materials
at rates that do not exceed the Service Rates), with full transparency respecting any particular
pricing elements to the extent requested by Symetra and not prohibited by ACS’ contracts with
applicable Third Parties. For the avoidance of doubt, “full transparency” shall mean that ACS will
provide the following pricing elements: hardware, software (licensing and maintenance to be shown
separately), labor, Third Party professional services, management fees, one-time and recurring
costs, and pass-through fees. Each such response shall be in writing and shall contain the following items and
be in conformance with the process set forth herein: (a) ACS’ response to Symetra’s description and
specifications for the Out-of-Scope Services, including all services to be performed, categories of
personnel (and number of personnel within each category) required to complete the Out-of-Scope
Services, and an implementation plan; (b) the amount, schedule, and method of payment; (c) the
timeframe for performance; (d) completion and acceptance criteria; and (e) any proposed SLRs for new
services that would result from the Out-of-Scope Services. If Symetra selects ACS as its provider
with respect to the Out-of-Scope Work Order, the obligations of ACS with respect to the
Out-of-Scope Services shall be deemed Other Services under this Agreement, and the Out-of-Scope
Services and the Out-of-Scope Work Order shall be governed by all the terms and conditions of this
Agreement.



     2.9.2 Potential Limitation on Future Contracts. If ACS, under the terms of this Agreement or
through the performance of tasks hereunder, develops specifications or statements of work, and such
specifications or statements of work are to be incorporated into a solicitation, at Symetra’s
option, ACS may be ineligible under Symetra’s standard procurement rules or, if such rules do not
exist, industry standard procurement rules, to bid on and perform the work de-



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scribed within that solicitation as a prime contractor or subcontractor under a future Symetra
contract. Except for the foregoing, ACS shall have the ability to compete for future business with
Symetra on an equal basis with other Persons.



2.10 Extraordinary Events or Circumstances. Symetra may, at any time, in a written notice signed by
the Symetra Project Executive, or his or her designee, and as a result of an Extraordinary Event:
(a) direct ACS, in accordance with Section 2.8, to perform Services in an extraordinary manner
(e.g., perform Services at service levels above or below the SLRs for a limited duration); or (b)
direct ACS to prepare and submit a proposed Out-of-Scope Work Order more quickly than required
under Section 2.9.1; (c) direct ACS to temporarily cease the performance of certain Services; or
(d) obtain a Third Party to perform certain Services for the duration of the Extraordinary Event.
If such Extraordinary Event results in ACS’ performance of Other Services, to the extent
incremental pricing for such Other Services is not set forth in this Agreement (including, in
particular, in Schedule 4), the Parties shall engage in good faith negotiations in order to arrive
at appropriate fees and expenses to be paid to ACS in consideration of its performance of such
Other Services. If such Extraordinary Event results in ACS’ performance of additional or fewer
Services, as the case may be: (e) provided: (i) the upper Pricing Band limit or the lower Pricing
Band limit, as applicable, for such Services has not been surpassed for more than ninety (90)
calendar days, the applicable pricing set forth in Schedule 3 shall apply; or (f) once the upper
Pricing Band limit or the lower Pricing Band limit, as applicable, for such Services has been
surpassed for more than ninety (90) calendar days, at either Party’s request, the Parties shall
engage in good faith negotiations in order to arrive at new pricing for the affected Service Tower
Services. The rights and obligations of the Parties under this Section 2.10 shall be in addition to
those under Sections 2.5.7, 9.2.3 and similar provisions of this Agreement addressing
Force Majeure Events.




2.11 Reports and Other Resource Materials.




     2.11.1 General. In addition to any reports that may be required to be furnished pursuant to a
Service Tower Schedule, ACS shall furnish reports to Symetra in the manner, format, and frequency,
and containing contents, reasonably requested by Symetra from time to time. In addition to Service
Level Reports and reports relating to amounts invoiced to Symetra, ACS’ reports shall include,
among other things, annual security audit reporting, including reporting on unauthorized system
access incidents, and reports regarding cost-management, Subcontractor relationships, End-User
satisfaction, human resources matters and any other pertinent data requested by Symetra. ACS
promptly shall (but not later than two (2) calendar days after gaining knowledge thereof) inform
Symetra of any deficiencies, omissions or irregularities in Symetra’s requirements or in ACS’
performance of the Services that come to ACS’ attention. ACS shall furnish Symetra with all
existing and future research and development resources, such as published materials, and industry
studies conducted for or by ACS, that pertain to the Services and that might assist Symetra in
setting its IT policies or requirements. The ACS Project Executive also shall advise Symetra of all
other matters of a material nature that he or she believes would be helpful to Symetra in setting
or revising its IT policies or requirements.




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     2.11.2 Media. ACS shall furnish to Symetra all reports in both hard copy and electronic form
per Symetra’s specifications in effect on the Restatement Date, as the same may be reasonably
modified by Symetra from time-to-time thereafter.



2.12 Critical Milestones.




     2.12.1 Designation of Critical Milestones. In addition to the Critical Milestones identified
in the Agreement as of the Restatement Date, following the Restatement Date, the Parties may agree
to designate (in the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope
Work Order or any other written agreement between the Parties) certain milestones, activities,
actions and/or projects as Critical Milestones (such designation not to be unreasonably withheld by
either Party). In connection with any such designation, the Parties shall work together
cooperatively and in good faith to agree upon appropriate Due Dates and Corrective Assessments for
such Critical Milestones (such agreement not to be unreasonably withheld by either Party).



     2.12.2 Failure to Achieve a Critical Milestone. A Critical Milestone will be achieved
successfully only when the activities, events and/or deliverables that comprise such Critical
Milestone have occurred and/or have been completed and accepted in accordance with the terms of the
applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order or other
written agreement between the Parties. Subject to the further terms of this Section, if Symetra
reasonably determines that ACS likely will not complete a Critical Milestone on or before its Due
Date, then promptly following Symetra’s request, ACS shall provide to Symetra a corrective plan of
action for achieving the Critical Milestone on or before its Due Date. If ACS fails to complete a
Critical Milestone on or before its Due Date, provided such failure was not caused by an Excuse:




     (a) at Symetra’s request and at no additional cost or expense to Symetra, ACS shall
provide additional ACS resources as required or necessary to complete the Critical
Milestone on or before a re-adjusted Due Date established by Symetra, provided that: (i)
any adjustment of a Critical Milestone Due Date shall not operate to adjust any future
Critical Milestone Due Date (unless specifically agreed to in writing by Symetra); and (ii)
notwithstanding any such adjustment, Symetra shall be entitled to receive Corrective
Assessments (if any) based on the original Critical Milestone Due Date (unless specifically
waived in writing by Symetra); and




     (b) Symetra shall receive Corrective Assessments (if any) in the amounts specified in
the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order
of other written agreement between the Parties.


Notwithstanding any contrary terms that may be contained in the foregoing, if ACS’ failure to
achieve a Critical Milestone on or before its Due Date is caused by an Excuse, then that Critical
Milestone Due Date and any other affected Critical Milestone Due
Date(s) shall be extended by mutually agreed time periods as reasonably necessary to account for
the period of delay directly caused by the Excuse.




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2.13 End-User Satisfaction and Communication. In addition to any End-User satisfaction survey
requirements set forth in Schedule 2A, not less than annually, ACS shall conduct End-User
satisfaction surveys in accordance with this Section. The proposed surveys (including the
underlying instrument(s), methodology and survey plan) shall be subject to Symetra’s review,
comments and approval and shall cover a representative sample of the End-Users including, as a
separate sample category, senior management of Symetra. Symetra shall provide reasonable assistance
to ACS to: (a) identify the appropriate sample of End -Users; (b) distribute the surveys; and
(c) encourage participation by such End-Users in order to obtain meaningful results. ACS shall
report the results of the surveys separately from each of the End-Users or groups of End-Users as
may be specified by Symetra, and the ACS Project Executive shall review the results of each survey
with Symetra within thirty (30) calendar days following the mutually agreed deadline for completion
and return of the survey. During each such review session, ACS shall submit an End-User
communication plan to Symetra for its review, comments and approval that shall include, at a
minimum, updates to the End-Users regarding the results of the satisfaction surveys. Not later than
thirty (30) calendar days following each review session, ACS shall provide to Symetra an action
plan for addressing any problem areas identified in the survey results.



2.14 Cooperation with Symetra and Third Parties. ACS shall cooperate fully with Symetra and all
Third Parties designated by Symetra, and shall disclose such information to Symetra and such Third
Parties relating to ACS and its Subcontractors as may be reasonably required or necessary for
delivery of the Services as required herein. All such disclosures shall be subject to the
confidentiality provisions of Article 13. 


2.15 Movement of an ACS Facility. Except as otherwise
agreed to by the Parties in writing, if ACS moves, relocates, alters or changes any facility
(including, without limitation, any ACS data center), such movement, relocation, alteration or
change shall not: (a) result in any charges to Symetra; or (b) alter or excuse ACS’ obligation to
perform all Services in accordance with the SLRs.



2.16 Symetra Policies and Procedures. ACS Personnel shall comply with all policies and procedures
of Symetra and/or its Affiliates that are established from time-to-time and that are provided to
ACS in writing including, without limitation, rules and requirements for the safety, security
and/or protection of premises, materials, systems and/or Persons. Without limiting the terms of
Section 9.6, any violations or disregard of such policies and procedures shall be cause for denial
of access by such Personnel to the properties of Symetra and/or its Affiliates.




ARTICLE 3

PERSONNEL




3.1 ACS Personnel.




     3.1.1 ACS Key Personnel.




     (a) Designation of ACS Key Personnel. Each of the ACS Key Personnel is designated on,
and shall have the functions assigned to him or her as set forth in, Attachment E. This
Schedule may be modified from time-to-time in accordance with this



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Agreement and shall be deemed modified upon any Symetra-approved replacement or substitution of a
new person for any ACS Key Personnel. Prior to the assignment, hiring or designation of any person
to fill the position or perform the duties provided by any ACS Key Personnel, Symetra shall have
the right to interview and participate in the selection of such person to fill the position or
perform the duties provided by the ACS Key Personnel to be replaced. ACS shall not hire, assign or
designate any new person to fill the position or perform the duties provided by any ACS Key
Personnel without Symetra’s prior written consent, which consent may be given or withheld in
Symetra’s sole discretion. In addition, Symetra shall not be obligated to pay any Fees (or portion
thereof) that are attributable to ACS Key Personnel until it determines, in its reasonable
discretion, that such ACS Key Personnel have sufficient training, education and knowledge about
Symetra’s then-current status and project needs. ACS shall ensure that all ACS Key Personnel have
at least one designated individual as his or her core knowledge backup, ACS acknowledging that
cross-sharing of knowledge is critical to minimizing the potential impact to Symetra if any of the
ACS Key Personnel become unavailable for any reason. ACS Key Personnel shall treat Symetra as their
most favored customer and shall give Symetra priority over all of ACS’ other customers. All other
ACS Personnel who perform Services shall treat Symetra as a priority customer.




     (b) Removal/Replacement of ACS Key Personnel by ACS. All ACS Key Personnel shall be assigned
to perform the Services on such basis (e.g., full time assignment or otherwise) as needed to ensure
that the Services contemplated hereunder are provided in an efficient and timely manner. Except as
otherwise permitted in Section 1.2.2(d), without Symetra’s prior written consent, ACS shall not:
(i) undertake any action with respect to any ACS Key Personnel that would result in the alteration
or reduction of time expended by such ACS Key Personnel in performance of ACS’ duties hereunder; or
(ii) transfer, reassign or otherwise re-deploy any ACS Key Personnel from performance of ACS’
duties under this Agreement, except in cases involving: (i) a voluntary or For Cause termination;
(ii) removal at Symetra’s request; or (iii) inability to work due to death, disability or illness.
If any one of the ACS Key Personnel comes unavailable to perform his/her duties for any reason,
subject to the terms of subsection (c) below, within forty-eight (48) hours thereafter, ACS shall
replace such person with another person approved by Symetra that is at least as well qualified as
the person being replaced. For purposes of this Section, the movement of ACS Key Personnel from the
employ of ACS to an Affiliate or a Subcontractor of ACS shall be considered a reassignment
requiring Symetra’s consent and not a cessation of employment. If ACS removes or temporarily
reassigns the ACS Key Personnel in accordance with the terms of this Section, Symetra may withhold
any and all payments due or that become due to ACS until the ACS Key Personnel vacancy is filled by
a qualified replacement, as approved by Symetra.




     (c) Removal of ACS Personnel by Symetra. Notwithstanding anything contained herein to the
contrary, if Symetra believes that the performance or conduct of any Person employed or retained by
ACS to perform ACS’ obligations under this Agreement (including, without limitation, ACS Key
Personnel) is unsatisfactory for any reason or is not in compliance with the requirements of this
Agreement, Symetra shall so
notify ACS in writing and ACS shall promptly address the performance or conduct of such
person,



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or, at Symetra’s request, immediately replace such Person with another Person acceptable to
Symetra and with sufficient knowledge and expertise to perform the Services in accordance
with this Agreement. Symetra shall not be responsible for any relocation expenses
associated with ACS’ compliance with this Section or any other term or condition of this
Agreement.




     (d) Transition. If: (i) ACS is obligated to replace an individual as provided in
subsection (c) above; or (ii) ACS wants to replace or reassign any of the ACS Key
Personnel, and either Symetra consents to such replacement or reassignment, or Symetra’s
consent to such replacement or reassignment is not required as provided in subsection (b)
above, then: (1) the terms of subsection (a) above with respect to Symetra’s right to
select replacement Personnel for any ACS Key Personnel shall apply; (2) the proposed
replacement Personnel shall be “qualified,” meaning that the proposed replacement Personnel
shall possess comparable experience and training as the ACS Personnel to be replaced; and
(3) the replacement Personnel shall work with the replaced Personnel during a mutually
agreed transition period, the duration of which shall be determined based on the duties and
responsibilities of the person to be replaced, and all costs and expenses associated with
educating and training the replacement Personnel shall be borne by ACS. Without limiting
the generality of the foregoing, the transition period for the ACS Project Executive shall
be at least one (1) month in length. In addition, provided the replaced Personnel remains
employed by ACS, such individual shall continue to be available by telephone to answer any
Services or Other Services-related questions.



     3.1.2 Additional Personnel Requirements. In addition to ACS Key Personnel, ACS shall provide
and make available such additional ACS Personnel necessary to properly perform all of ACS’
obligations under this Agreement, all of whom shall, prior to their assignment to perform Services,
be subject to security clearances by ACS consistent with any applicable policies and/or practices
as may be requested and/or approved by Symetra. All costs and expenses associated with providing,
equipping and retaining ACS Personnel is included within the Fees, including, without limitation,
all wages (including overtime payments), benefits of employment, applicable payroll taxes,
applicable Subcontractor fees and expenses and all associated staffing costs such as training and
education, office supplies, PC refreshment, travel and lodging costs and recruiting and relocation
expenses. On the Restatement Date and at the end of every six (6)-month period after the
Restatement Date, ACS shall provide Symetra with a written list of Substantially Dedicated
Personnel, and the contents of such written list shall include, without limitation, the employees’
names, dates of placement, assignment addresses, assigned duties and responsibilities, and the
names of the person to whom they are required to report.



     3.1.3 Minimum Proficiency Levels. ACS Key Personnel, and all other Personnel assigned by ACS
or its Subcontractors to perform ACS’ obligations under this Agreement, shall have experience,
training and expertise sufficient to perform ACS’ obligations under this Agreement including,
without limitation, ACS’ obligations with
respect to the SLRs. Whenever ACS and/or an ACS Subcontractor indicates that a Person has a
specific level of experience or expertise, such Person shall in fact possess such experience and
expertise. Symetra shall not be required to pay for Services provided by any Person who does not
possess the promised levels of experience and expertise.



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     3.1.4 Specialized Personnel. As part of its provision of Services, ACS shall ensure that all
ACS Personnel performing Services in work areas requiring specific health, regulatory (including,
without limitation, HIPAA, the Personal Information Statutes, GLB and other regulations identified
by Symetra), security or safety-related expertise are trained, qualified, and available to perform
the Services in such areas as such training is commercially appropriate for the Services performed
by such Personnel. As reasonably requested by ACS, Symetra shall make available to ACS Personnel
any regulatory training that Symetra makes available to its own Personnel in such work areas, with
all costs and expenses associated with such training (if any) to be borne by ACS.



     3.1.5 Training. At its own cost and expense, ACS shall provide, or cause to be provided, all
such training to ACS Personnel as may be necessary for them to perform all of ACS’ duties under
this Agreement (including technical training as well as training regarding applicable
administrative matters such as training regarding Symetra-specific policies and SOPs), and, in any
event, levels of training equal to or greater than the average levels of training given to other
ACS personnel holding corresponding positions.



     3.1.6 Supervision and Conduct of ACS Personnel. Except as expressly set forth herein, neither
ACS nor any ACS Personnel, are or shall be deemed to be employees of Symetra. As between Symetra and
ACS, ACS shall: (a) be responsible for all ACS Personnel assigned to provide Services under this
Agreement; (b) subject to this Article 3, have the sole right to direct and control the management
of such ACS Personnel; (c) determine and pay all applicable wages and salaries, including
applicable overtime and other premium pay; (d) provide welfare and retirement benefits, as it deems
necessary or desirable; (e) comply with applicable tax laws, including income tax and employment
tax withholding laws; (f) comply with all applicable laws governing the relationship employers and
employees, including laws relating to accommodation of disabilities, equal pay, provision of leave
(e.g., FMLA, jury duty, etc.), unlawful discrimination, as well as wage and hour law requirements;
(g) comply with all workers’ compensation insurance coverage laws; (h) file all applicable reports
with federal, state and local agencies and authorities as required by law; (i) maintain all
required employment records, including I-9, personnel and medical files consistent with applicable
law and customary business practices; and (j) comply with all applicable equal employment
opportunity laws (including, without limitation, Executive Order 11246 as well as all other related
laws and regulations). While at or on the premises of Symetra, ACS Personnel shall: (k) conduct
themselves in a businesslike manner; and (l) comply with the requests and standard rules of Symetra
regarding safety and health and personal, professional and ethical conduct (including, without
limitation, those contained in Symetra’s employee manuals and other written policies and procedures
applicable to employees and contractors) as may be required for such locations.


3.2 Symetra Personnel. The Symetra Project Executive shall act as the primary liaison between
Symetra and the ACS Project Executive and have overall responsibility for the day-to-day oversight
of ACS’ performance under this Agreement and coordination of Symetra’s retained authorities and
Symetra’s performance of its responsibilities hereunder. If any Symetra Personnel is unable to
perform the functions or responsibilities
assigned to him or her in connection with this Agreement, or if he or she is no longer employed by
Symetra, Symetra shall replace such


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person or reassign the functions or responsibilities to another Person. Symetra promptly shall
notify ACS if the identity of the Symetra Project Executive changes, including in such notice the
name and contact information of the replacement Symetra Project Executive.



3.3 Solicitation of Personnel. Except as provided in Section 10.3.6, without the other Party’s
prior written consent, each Party agrees not to solicit, or cause to be solicited, for employment
any of the other Party’s employees. The foregoing non-solicitation obligation shall be in effect
with respect to a particular individual for a period of twelve (12) months following: (a) in the
case of ACS employees, the earlier to occur of: (i) the date on which the applicable ACS employee
ceased providing Services to Symetra; and (ii) the applicable ACS employee’s termination of
employment with ACS, as applicable; and (b) in the case of Symetra’s employees, the Symetra
employee’s termination of employment with Symetra. The terms of this Section shall remain in effect
for a period of twelve (12) months following the Termination Date. Notwithstanding the foregoing, a
Party (the “Recruiting Party”) will not have violated the terms of this Section if an employee of
the other Party: (a) responds to a general, non-targeted solicitation for employment issued by the
Recruiting Party, such as a newspaper advertisement; or (b) is contacted by a recruiter for the
Recruiting Party, where the recruiter has not been instructed by the Recruiting Party to target the
employees of the other Party.



3.4 Personnel Restriction. With respect to any ACS Project Executive, provided such ACS Project
Executive remains employed by ACS or one of its Affiliates, for a period of twelve (12) months
following the date on which such ACS Project Executive last provided Services to Symetra hereunder,
ACS shall restrict such ACS Project Executive from directly or indirectly, through the education of
other persons or otherwise, providing services to any of the Symetra Competitors.




ARTICLE 4

ASSETS AND THIRD-PARTY CONTRACTS 




4.1 Symetra Equipment.




     4.1.1 General. Symetra will furnish to ACS, for ACS’ use at no charge, the equipment owned by
Symetra (the “Symetra-Owned Equipment”), and the equipment leased by Symetra (the “Symetra-Leased
Equipment”) that are listed in Attachment B, but for each such item of Symetra Equipment, only for
that portion of the Term occurring prior to the date on which, in the case of Symetra-Owned
Equipment, the item of Equipment reaches the end of its useful life and, in the case of
Symetra-Leased Equipment, the lease expires for such item of Symetra-Leased Equipment, after which
time ACS shall de-install such item of equipment at ACS’ own cost and comply with Symetra’s
reasonable directions regarding the disposal or other disposition of such item of equipment. The
Symetra Equipment will remain the property of Symetra. Attachment B shall be deemed to be updated
to include any additional Symetra Equipment made available by Symetra for ACS’ use in providing the
Services. Notwithstanding the
location of any Symetra Equipment at an ACS or other non-Symetra facility, or the failure to
list any item of Symetra Equipment on Attachment B, all right, title and interest in and to any
Symetra Equipment will be and remain in Symetra, and ACS will have no title or ownership interest
in such Symetra Equipment. ACS will provide Symetra with reasonable access to all Symetra Equipment
located



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at an ACS or other non-Symetra facility, and, notwithstanding any contrary terms that may be
contained herein, will be responsible for all costs and expenses associated with repair or
replacement of any Symetra Equipment or any part thereof damaged (reasonable wear and tear
excepted) by ACS Personnel and/or invitees of ACS, its Affiliates and/or its Subcontractors
(excluding Symetra).



     4.1.2 Third-Party Approvals. ACS and Symetra shall work together to identify, and Symetra with
ACS’ assistance thereafter will take all actions reasonably necessary to obtain, any consents,
approvals or authorizations from Third Parties as required for ACS to lawfully access, operate, and
use (at or from any location where Services are to be provided) the Symetra Equipment. Symetra
hereby appoints ACS to act as its single point of contact for all operational matters pertaining to
the Symetra Equipment, and with Symetra’s approval, ACS promptly will notify all appropriate Third
Parties of such appointment. Symetra may at any time revoke such appointment and/or exercise
control over ACS’ actions with respect to such Third Parties.



     4.1.3 Return of Symetra Equipment. Unless a later return date is requested by Symetra, thirty
(30) calendar days following any expiration or termination of this Agreement (or earlier
termination of a Service Tower), ACS will return each applicable item of Symetra Equipment to
Symetra in substantially the same condition it was in when initially provided to ACS, reasonable
wear and tear excepted.


4.2 ACS Equipment. “ACS Equipment” means equipment owned, leased or otherwise held by ACS that is
used by ACS to provide the Services. Notwithstanding the location of ACS Equipment at a Symetra
facility, all right, title and interest in and to any such ACS Equipment will be and remain in ACS,
and Symetra will not have any title or ownership interest in the ACS Equipment.




     4.2.1 Use of ACS Equipment by ACS Personnel. ACS may provide ACS Equipment for use by ACS
Personnel on behalf of Symetra, at no additional charge to Symetra.



     4.2.2 Provision of ACS Equipment to Symetra. Subject to mutual agreement with Symetra as to
equipment and charges (if any), ACS shall provide to Symetra certain ACS Equipment at mutually
agreed location(s), and on a mutually agreed delivery schedule. With the advice and assistance of
ACS, Symetra will prepare and maintain at Symetra’s cost and expense any Symetra facility in which
ACS Equipment will be installed in accordance with the manufacturers’ specifications and all
applicable codes, statutes, regulations and standards. Symetra will be responsible for all costs
and expenses of repair or replacement to correct any damage to ACS Equipment or any part thereof
(reasonable wear and tear excepted) caused by Symetra Personnel and/or Symetra invitees (excluding
ACS Personnel and/or ACS invitees).



     4.2.3 Installation of ACS Equipment. ACS will arrange for, and will determine the mode of
transportation and installation of each item of ACS Equipment to such location(s) as may be
mutually agreed to by the Parties. If Symetra relocates any Symetra facility in which ACS Equipment
may be installed, Symetra will be responsible for the
relocation costs of such ACS Equipment. If ACS requests the relocation of any ACS Equipment,
ACS shall be responsible for the associated relocation costs.



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4.3 Software.




     4.3.1 ACS-Licensed Third Party Software.




     (a) Category 1 Software. Attachment L to this Agreement sets forth the software that
is owned by a Third Party and licensed by ACS and/or any of its Affiliates on an
enterprise-wide basis (meaning pursuant to a license that is not specific to Symetra) that
Symetra agrees ACS may use to provide the Services (together with all supporting
documentation, media and related materials, including all Software Enhancements, the
“Category 1 Software”). ACS shall grant to Symetra a license for Symetra Personnel and
other End-Users to use, or receive the benefit of the use by ACS of, the Category 1
Software through and including the Termination Date. If and as requested by Symetra prior
to the Termination Date and at no additional charge to Symetra, ACS shall assist Symetra,
its Affiliates and/or the Replacement Provider in procuring a license, and in securing
maintenance and support, with respect to the Category 1 Software commencing on the
Termination Date and continuing thereafter for as long as Symetra requires at competitive
rates (which license and maintenance and support fees shall be paid by Symetra). Except as
provided in the preceding sentence, all costs and expenses associated with the Category 1
Software including, without limitation, license, maintenance and support, installation and
implementation and/or Software Enhancements fees, are included in the Annual Services Fees.
All right, title and interest in and to the Category 1 Software (excluding Derivative Works
that contain Work Product) shall remain with the applicable Third Party.




     (b) Category 2 Software. Attachment L to this Agreement sets forth the software that
is owned by a Third Party and licensed by ACS and/or its Affiliates with Symetra as the
named licensee that Symetra agrees ACS may use solely as necessary to provide the Services
(together with all supporting documentation, media and related materials, including all
modifications, Symetra-specific customizations and configurations, enhancements, updates,
replacements and Derivative Works thereof, the “Category 2 Software”). Respecting Category
2 Software first made available to Symetra following the Restatement Date, ACS shall use
commercially reasonable efforts to obtain for Symetra a perpetual, non-exclusive,
non-transferable (except in connection with a permitted assignment of the underlying
license agreement), fully paid-up license for Symetra Personnel and other End-Users to use,
and/or receive the benefit of the use by ACS, of the Category 2 Software (and the licensing
requirements in effect under the Agreement prior to the Restatement Date shall apply to all
Category 2 Software set forth in Attachment L as of the Effective Date). If, after using
commercially reasonable efforts, ACS is unable to procure such a license, ACS shall so
notify Symetra in writing, including a detailed description of the terms and conditions
such Third Party is willing to offer, if any, as well as a description of the best
available terms for comparable Category 2 Software that ACS has the ability to license (if
any), and Symetra will review the options presented by ACS and Symetra may: (i) waive all
or any portion of the foregoing license scope
requirements in writing; or (ii) become directly involved in negotiations with the
Third Party. If ACS is unable to procure a perpetual license in Symetra’s name on terms
acceptable to Symetra and Symetra elects instead that such Category 2 Software be licensed
by ACS with ACS as the licensee, then ACS shall use commercially reasonable efforts to
procure



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the advance consent of each Third Party software vendor of Category 2 Software to an assignment to
Symetra, its Affiliates and/or the Replacement Provider, of the license agreement between such
Third Party software vendor and ACS prior to the Termination Date. If such consent cannot be
obtained from any Third Party software vendor on reasonable terms, ACS shall so notify Symetra in
writing, and Symetra may: (iii) waive this requirement in writing; or (iv) elect to license the
applicable Category 2 Software directly from the applicable Third Party software vendor. If Symetra
licenses such Category 2 Software directly from the Third Party software vendor, the software shall
be deemed Category 3 Software for purposes of this Agreement. If and as requested by Symetra prior
to the Termination Date and at no additional charge to Symetra, ACS shall assist Symetra, its
Affiliates and/or the Replacement Provider in procuring a license (if necessary) and securing
maintenance and support with respect to the Category 2 Software commencing on or before the
Termination Date and continuing thereafter for as long as Symetra requires at competitive rates
(which license (if any) and maintenance and support fees shall be paid by Symetra). All costs and
expenses associated with the Category 2 Software during the Term and the Disentanglement Period
including, without limitation, license, maintenance and support, installation and implementation
and/or Software Enhancements fees (but excluding any assignment-related consent fees as described
above), are included in the Annual Services Fees. All right, title and interest in and to the
Category 2 Software (excluding Derivative Works that contain Work Product) shall remain with the
applicable Third Party.



     4.3.2 Symetra-Licensed Third Party Software.




     (a) Category 3 Software. Attachment L sets forth certain Third Party software licensed by
Symetra that ACS may access and/or use in providing the Services up to and including the
Termination Date (“Category 3 Software”). Symetra will attempt to secure the appropriate consents
and approvals required to enable ACS to access and/or use the Category 3 Software, and if it is
unable to do so, the terms of Section 4.3.2(c) shall apply. ACS will pay all required license,
maintenance and support, installation and implementation and Software Enhancements fees with
respect to the Category 3 Software, and Symetra shall pay all required costs and expenses
(including, without limitation, license and consent charges imposed by software vendors) required
to permit usage by ACS of the Category 3 Software under this Agreement. All right, title and
interest in and to the Category 3 Software (excluding Derivative Works that contain Work Product)
shall remain with the applicable Third Party.




     (b) Category 4 Software. Attachment L sets forth certain Third Party software licensed by
Symetra that ACS may access and/or use to provide the Services (“Category 4 Software”). Symetra
will attempt to secure the appropriate consents and approvals required to enable ACS to access
and/or use the Category 4 Software, and if it is unable to do so, the terms of Section 4.3.2(c)
shall apply. Symetra will pay all required: (i) license, maintenance and support, installation and
implementation and Software Enhancements fees with respect to the Category 4 Software; and (ii) all
costs and expenses (including, without limitation, license and consent charges imposed by Software
vendors) required to permit usage by ACS of Category 4 Software under this Agreement. All



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right, title and interest in and to the Category 4 Software (excluding Derivative Works
that contain Work Product) shall remain with the applicable Third Party.




     (c) Consents and Approvals. If any consents or approvals under this Section 4.3.2 are
required to be obtained but are not reasonably available, Symetra will not be required to
obtain them, and Symetra and ACS agree to negotiate in good faith as to the impact of the
lack of consent and  to produce a reasonable alternative.



     4.3.3 Category 5 Software. Attachment L sets forth the software that is owned by ACS and/or
any of its Affiliates that Symetra agrees ACS may use to provide the Services (together with all
supporting documentation, media and related materials, including any and all modifications,
enhancements, updates, replacements and other Derivative Works thereof, the “Category 5 Software”).
ACS shall grant to Symetra a perpetual, non-exclusive, worldwide, non-transferable (except in
connection with a permitted assignment of this Agreement), fully paid-up, royalty-free license for
Symetra Personnel and other End-Users to use, or receive the benefit of the use by ACS of, such
Category 5 Software. All costs and expenses associated with the Category 5 Software including,
without limitation, license, maintenance and support, installation and implementation and/or
Software Enhancements fees, are included in the Annual Services Fees. All right, title and
interest in and to the Category 5 Software (excluding Derivative Works that contain Work Product)
shall remain with ACS.



     4.3.4 Category 6 Software. Attachment L sets forth the software that is owned by Symetra
and/or any of its Affiliates that Symetra may instruct ACS to use in connection with the Services
(together with all supporting documentation, media and related materials, including any and all
modifications, enhancements, updates, replacements and other Derivative Works thereof, the
“Category 6 Software”). All right, title and interest in and to the Category 6 Software shall
remain with Symetra and/or its Affiliates, and ACS will have no ownership interests or other rights
in the Category 6 Software, provided that Symetra grants to ACS the right to access and use the
Category 6 Software as necessary to provide the Services. The Category 6 Software will be made
available to ACS in such form and on such media as ACS may reasonably request, together with
existing documentation and other available materials. If ACS is authorized to make any changes to
any Category 6 Software, such changes will be authorized by the Change Management Procedures. ACS
will document any such changes, and all such changes shall constitute Category 6 Software and shall
be treated as Work Product for purposes of this Agreement. Without Symetra’s prior written
permission, ACS will not access or use the Category 6 Software for any purpose other than the
provision of Services hereunder.



     4.3.5 Other Software-Related Terms. Subject to and without limiting the terms of the license
grants set forth elsewhere in this Section 4.3, with respect to ACS Software, the license grant
shall include the right to receive all Software Enhancements that are made available to ACS or all
other licensees of the applicable ACS Software. Attachment L may be modified by the Parties
(including adding and/or deleting
Software therefrom) in accordance with the Change Management Procedures and/or pursuant to any
other written agreement of the Parties.



     4.3.6 Bankruptcy. The ACS Software constitutes “intellectual property” as defined in Section
101(35A) of the United States bankruptcy code. If ACS voluntarily or involuntarily be-



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comes subject to the protection of the United States bankruptcy code and ACS or the trustee in
bankruptcy rejects this Agreement under Section 365 thereof, Symetra shall have the right to:
(a) treat this Agreement as terminated; or (b) retain Symetra’s rights under this Agreement,
specifically including, without limitation, the right to exercise its rights granted herein to the
ACS Software. Failure by Symetra to assert its right to retain its benefits to the intellectual
property embodied in the ACS Software pursuant to Section 365(n)(1)(B) of the United States
bankruptcy code with respect to an executory contract rejected by ACS or the trustee in bankruptcy
shall not be construed by the courts as a termination of such contract by Symetra under Section
365(n)(1)(A) of the United States bankruptcy code. Any attempted assignment of this Agreement by
ACS or the trustee in bankruptcy to a Third Party shall be subject to such Third Party providing to
Symetra “adequate assurance of future performance” (as referenced in Section 365(f) of the United
States bankruptcy code). Among other requirements that may be reasonably imposed, “adequate
assurance” shall include: (c) a Third Party’s express written agreement to assume all of ACS’
obligations under this Agreement; and (d) the Third Party must have annual revenues and
capitalization that are equal to or greater than ACS’ annual revenues and capitalization as of the
Restatement Date.


4.4 Assigned Contracts. Attachment H sets forth the written support, maintenance and other
agreements that were assigned to ACS for use in providing the Services. If any agreement
inadvertently was omitted from such Schedule, at Symetra’s request, the Parties shall work together
in a cooperative manner to effectuate the assignment of such agreement to ACS. If Symetra is unable
to effectuate an assignment of any of such agreements, such agreements shall become subject to the
terms of Section 4.5.



4.5 Managed Contracts. Attachment I sets forth the support, maintenance and other agreements that
are managed by ACS as part of the Services (collectively, the “Managed Contracts”). If any
agreement inadvertently was omitted from such Schedule, at Symetra’s request, the Parties shall add
such agreement to Attachment I. Symetra will attempt to secure the appropriate consents and
approvals required to enable ACS to perform its obligations relating to the Managed Contracts. If
any such consents or approvals are not reasonably available, Symetra will not be required to obtain
them, and Symetra and ACS agree to negotiate in good faith as to the impact of the lack of consent
and to produce a reasonable alternative. Symetra hereby appoints ACS to act during the Term as its
single point of contact for all matters pertaining to the Managed Contracts, and with Symetra’s
approval, ACS promptly will notify all appropriate Third Parties of such appointment. Symetra may
at any time revoke such appointment and/or exercise reasonable control over ACS’ actions with
respect to such Third Parties as it relates to the provision of Services.



4.6 Further Assurances. Symetra and ACS agree to execute and deliver such other instruments and
documents as either Party reasonably requests to evidence or effect the transactions contemplated
by this Article 4.



4.7 Use of Symetra Facilities.




     4.7.1 General. Symetra shall make reasonably necessary office space, furnishings, and storage
space (the “Symetra Facilities”) available to ACS’ on-site Personnel performing Services



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at any Symetra Site throughout the Term and shall maintain Symetra Facilities in areas and at a
level similar to that which it maintains for its own employees performing similar work. Office
space, furnishings, storage space, and assets installed or operated on Symetra premises, and
supplies allocated, are provided “AS IS, WHERE IS,” and “WITH ALL FAULTS”. Symetra shall provide
ACS reasonably unencumbered access to such facilities as is reasonably required for ACS to provide
the Services. Any furnishings (other than basic office furnishings) and office supplies for the use
of ACS Personnel are the exclusive responsibility of ACS. ACS shall be entitled to make
improvements and/or structural, mechanical and/or electrical changes to any space where ACS
Personnel are performing Services on-site at any Symetra Site, provided that: (a) such improvements
shall have been previously approved in writing by Symetra (which approval may be withheld in
Symetra’s sole discretion); (b) such improvements shall be made at no cost or expense to Symetra;
(c) any contractors used by ACS to perform such improvements shall have been identified or otherwise
approved in writing by Symetra; and (d) Symetra shall be granted, without further consideration, all
rights of ownership in such improvements.



     4.7.2 Specific Hardware and Carrier Charges. ACS shall provide and be responsible for all
telephone and modem lines, telephones, computers and peripheral devices, computer connections, and
network access that is necessary for ACS to provide the Services. ACS shall be responsible for all
usage-based carrier charges incurred by ACS Personnel and all usage-based carrier charges incurred
to provide a telecommunications link between ACS and any Symetra Site.



     4.7.3 Access to Personnel and Information. The Parties shall cooperate with each other in all
matters relating to ACS’ performance of the Services. With respect to Symetra, such cooperation
shall be limited to providing, as reasonably required by ACS for the performance of the Services,
access to Symetra’s administrative and technical Personnel, other similar Symetra Personnel, and
network management records and information.



     4.7.4 Other Facility-Related Obligations. Except as expressly provided in this Agreement, ACS
shall use Symetra Facilities for the sole and exclusive purpose of providing the Services to
Symetra. Use of such facilities by ACS does not constitute a leasehold interest in favor of ACS.
ACS shall use Symetra Facilities in a reasonably efficient manner. ACS Personnel shall keep the
Symetra Facilities in good order, shall not commit or permit waste or damage to such facilities,
and shall not use such facilities for any unlawful purpose or act. ACS shall comply, and shall
cause ACS Personnel to comply, with all applicable laws and regulations, including all of Symetra’s
standard policies and procedures that are provided to ACS in writing regarding access to and use of
Symetra Facilities, including procedures for the physical security of the Symetra Facilities. When
Symetra Facilities are no longer required for performance of the Services, ACS shall return such
facilities to Symetra in substantially the same condition as when ACS began use of such facilities,
subject to reasonable wear and tear. ACS shall not cause the breach of any lease agreements
governing use of Symetra Facilities.



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ARTICLE 5

RETAINED AUTHORITIES



5.1 General. Symetra shall retain the exclusive right and authority to set Symetra’s IT strategy
and to determine, alter, and define any or all of Symetra’s requirements and operational and/or
business processes and procedures. Symetra shall have the right to approve or reject any or all
proposed decisions regarding infrastructure design, technical platform, architecture and standards
and, subject to the Change Management Procedures, will have the right and authority to cause ACS at
any time to change any or all of the foregoing. If ACS can demonstrate that a particular exercise
of Symetra’s rights and authorities as stated in this Section may interfere with or degrade ACS’
provision of the Services or have a materially detrimental impact on ACS’ cost of providing the
Services or time for delivery of the Services, the Parties shall mutually agree to any proposed
exercise of such right or authority pursuant to the terms of Change Management Procedures prior to
the implementation thereof. Symetra shall consult with ACS to inform ACS of significant changes in
Symetra’s IT strategy and changes in its requirements and business processes relating to the
Services. ACS shall actively participate in any of the foregoing as Symetra requests and shall
provide Symetra with advice, information and assistance in identifying and defining IT projects and
future IT requirements to meet Symetra’s objectives.



5.2 Specific Retained Authorities. Without limiting the generality of Section 5.1, Symetra shall
retain exclusive authority, discretion and rights of approval with respect to the activities
described in this Section 5.2, and ACS shall obtain Symetra’s prior written approval before
undertaking any such activities.




     5.2.1 Strategic and Operational Planning. Symetra shall retain exclusive authority,
discretion and rights of approval with respect to strategic and operational planning, which
includes the following:




     (a) developing a series of comprehensive standards and planning guidelines pertaining
to the development, acquisition, implementation, and oversight and management of IT
systems;




     (b) identifying and implementing opportunities for reducing costs for IT systems
considering alternatives suggested by ACS;




     (c) approving or disapproving, in accordance with guidelines established by Symetra,
each proposed acquisition of hardware or software for an IT system;




     (d) approving or disapproving, in accordance with guidelines established by Symetra,
all requests or proposed contracts for consultants for IT systems;




     (e) defining and evaluating IT services, including service availability and minimum
acceptable service levels; service specifications and standards; selection of suppliers;
security requirements; scheduling, prioritization, and service conflict resolution among
End-Users; help desk rules; and general operational management guidelines; and



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     (f) service-provider strategy, including selection of providers; specialized provider
relationships (e.g., telecommunications); and quality assurance standards.



     5.2.2 Service Design and Delivery. Symetra shall retain exclusive authority, discretion and rights of approval with
respect to service design and delivery, which includes the following:




     (a) selecting designs of specific technologies and services from alternatives
suggested by ACS;




     (b) selecting specific technologies, hardware and software from alternatives suggested
by ACS for implementation of such designs;




     (c) selecting providers of specific technologies, hardware and software from
alternatives suggested by ACS; and




     (d) selecting implementation schedules and activities from alternatives suggested by
ACS.



     5.2.3 IMACs. Symetra shall retain exclusive authority, discretion and rights of approval with
respect to ordering install, move, add, change and decommission activities.



     5.2.4 Business Process Reengineering. Symetra shall retain exclusive authority, discretion and
rights of approval with respect to any business process reengineering opportunities identified by
ACS. The Parties shall ensure that performance metrics related to any business process
reengineering are accurately and appropriately developed. Notwithstanding anything contained in
this Section 5.2.4 or anywhere else in this Agreement to the contrary, Symetra shall retain sole
control over its business operations.



     5.2.5 Budget Management. Symetra shall retain exclusive authority, discretion and rights of
approval with respect to managing Symetra’s annual budget for all Symetra operations, utilizing
ACS’ estimates for Services included in the scope of this Agreement and for additional services
planned or anticipated throughout the Term.



     5.2.6 Review and Acceptance.




     (a) General. Symetra shall have the right to review and accept or reject all
components, deliverables and systems to be provided by ACS to Symetra under this Agreement
pursuant to the methodology set forth in this Section. The Parties expect to agree on
specific time frames for conducting the testing described in this Section for appropriate
projects and other activities.




     (b) Acceptance Testing. Following ACS’ notification to Symetra that ACS has completed
any component or deliverable identified in this Agreement, including In-Scope Service
Requests and Out-of-Scope Work Orders, at a mutually agreed scheduled time thereafter,
Symetra shall begin testing the
component or deliverable to determine whether such component or deliverable conforms
to the applicable specifications and/or



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standards (collectively, the “Acceptance Criteria”). After Symetra has completed such testing or
upon expiration of the agreed-upon testing period (the “Acceptance Testing Period”), Symetra shall
notify ACS in writing either that: (i) the component or deliverable meets the Acceptance Criteria
and that acceptance of such component or deliverable has occurred (“Acceptance”); or (ii) the
Acceptance Criteria have not been met and, in accordance with subsection (c) below, the reasons
therefor. If the component or deliverable is identified as being part of a larger, integrated
system being developed thereunder, then any Acceptance under the terms of this subsection shall be
understood as being conditional acceptance (“Conditional Acceptance”), and such component or
deliverable shall be subject to Final Acceptance in accordance with subsection (d) below.




     (c) Cure. If Symetra determines that a component or deliverable does not conform to the
applicable Acceptance Criteria, Symetra promptly shall deliver to ACS an exception report
describing the nonconformity (the “Exception Report”). Within thirty (30) calendar days following
receipt of the Exception Report, ACS shall: (i) perform a Root-Cause Analysis to identify the cause
of the nonconformity; (ii) provide Symetra with a written report detailing the cause of, and
procedure for correcting, such nonconformity; (iii) provide Symetra with satisfactory evidence that
such nonconformity will not recur; and (iv) cure the nonconformity; provided, however, that if the
nonconformity is incapable of cure within such thirty (30) calendar day period then, within such
thirty (30) calendar day period, ACS shall present to Symetra a mutually agreeable plan to cure
such nonconformity within a reasonable amount of time. Upon ACS’ notice to Symetra that ACS has
cured any such nonconformity, Symetra shall re-test the defective component or deliverable for an
additional testing period of up to thirty (30) calendar days or such other period as the Parties
may mutually agree upon in writing, at the end of which period the process described in subsection
(b) above shall be repeated.




     (d) Final Acceptance. Upon achievement of Conditional Acceptance for
all identified components or deliverables, Symetra shall begin testing the system that is comprised
of such components or deliverables using the applicable test procedures and standards to determine
whether such system performs as an integrated whole in accordance with the Acceptance Criteria.
After Symetra has completed such testing or upon expiration of the testing period (the “Final
Acceptance Testing Period”), Symetra shall notify ACS in writing that: (i) the system, and all
components and deliverables that are a part thereof, meet the Acceptance Criteria and that final
acceptance of the system and such components and deliverables has occurred (“Final Acceptance”); or
(ii) that the Acceptance Criteria have not been met and, in accordance with subsection (b) above,
the reasons therefor. If Symetra determines that the Acceptance Criteria have not been so met, the
process described in subsection (b) above shall be initiated, with all references to “component or
deliverable” being references to the “system,” and all references to the “Acceptance Testing
Period” being references to the “Final Acceptance Testing Period.” Neither Conditional Acceptance,
Acceptance, nor Final Acceptance by Symetra shall constitute a waiver by Symetra of any right to
assert claims based upon defects not discernable through conduct of the applicable test procedures
and subsequently discovered in a component or deliverable or the system following Symetra’s Final
Acceptance thereof. Nothing else, including Symetra’s use of the system, or any component thereof,



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shall constitute Final Acceptance, affect any rights and remedies that may be available to
Symetra and/or constitute or result in “acceptance” under general contract law, any state
uniform commercial code or any other law.



ARTICLE 6

FEES AND PAYMENT TERMS 




6.1 Fees.




     6.1.1 General. As the sole and entire financial consideration for all of the Services to be
performed by ACS hereunder and for all of the other tasks, services and obligations of ACS, Symetra
shall pay to ACS the amounts described in this Article 6. Except as otherwise expressly stated in
this Article 6, and except as otherwise provided in this Agreement, Symetra shall not be obligated
to pay ACS any additional fees, assessments, reimbursements, labor and/or general business expenses
(including travel, meals and overhead expenses) or other amounts for the Services and other
obligations of ACS hereunder.



     6.1.2 Transition Services. For and in consideration of ACS’ provision of transition Services
pursuant to the terms of any applicable Transition Plan, Symetra shall pay to ACS the mutually
agreed Fees for such transition Services in accordance with the mutually agreed payment terms for
such transition Services, which Fees and payment terms shall be specified in the applicable
Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order or other written
agreement between the Parties.



     6.1.3 Annual Services Fees and Fees for Other Services. The “Annual Services Fees” for the
Service Tower Services are set forth in Schedule 3 and, subject to the terms of Sections 2.3.3 and
6.3, shall be invoiced monthly in twelve (12) equal payments. For and in consideration of ACS’
provision of Other Services pursuant to the terms of any Service Tower Schedule, Transition Plan,
In-Scope Service Request, Out-of-Scope Work Order or other written agreement between the Parties,
Symetra shall pay to ACS the mutually agreed Fees for such Other Services in accordance with the
mutually agreed payment terms for such Other Services, which Fees and payment terms shall be
specified in the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work
Order or other written agreement between the Parties.



     6.1.4 Service Rates. Services not included in the Services or otherwise designated in this
Agreement as “other services” (collectively, “Other Services”) that are available from ACS on a
time-and-materials basis will be provided at rates that do not exceed the hourly service rates set
forth in Schedule 4 (“Service Rates”). The Service Rates may be increased by ACS once annually
commencing on the first anniversary of the Restatement
Date; provided that: (a) such annual increases shall not exceed the lesser of: (i) the most
recent increase in the CPI; and (ii) three percent (3%), in each case of the then-current Service
Rates; and (b) such rates shall never exceed ACS’ then-current rates. ACS shall not increase the
billing rate for a particular individual who is assigned to a Symetra project as a result of a
promotion, change in job classification or otherwise without Symetra’s prior written consent, it
being the understanding of the Parties that Symetra does not expect any rate changes during the
course of a particular project. Additionally,



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ACS shall bill Symetra in increments of not more than one (1)-hour for all Other Services provided,
and shall in no event bill Symetra for travel time.



     6.1.5 Taxes.




     (a) ACS’ Taxes. The Fees to be paid by Symetra are inclusive of taxes legally imposed
on ACS, including: (i) all applicable sales, use, gross-receipts or value-added, excise,
personal property or other similar taxes based upon or measured by ACS’ cost in acquiring
or providing equipment, materials, supplies or third party services furnished to or used by
ACS in providing and performing the Services; (ii) all taxes payable by ACS with respect to
its net worth, net income or profits; and (iii) other taxes legally imposed on ACS such as
franchise taxes, ad valorem taxes on its owned or leased property, employment taxes with
respect to its employees, intangibles taxes on property it owns or licenses, and the
Washington business and occupation tax.




     (b) Symetra’s Taxes. Notwithstanding Section 6.1.5(a), if any sales, use, privilege,
value added, excise, gross receipts, services and/or similar tax that ACS is authorized by
law to collect from or otherwise pass through to Symetra is imposed on, based on, or
measured by any consideration for the provision of the Services by ACS to Symetra under
this Agreement, Symetra shall be responsible for and pay the amount of any such tax to ACS,
or to the appropriate tax authority as the law may otherwise require, in addition to the
Fees.




     (c) Cooperation to Minimize Tax Liability. The Parties agree to reasonably cooperate
with each other in good faith to more accurately determine and reflect each Party’s tax
liability and to minimize such liability to the extent legally permissible. Each Party
shall provide and make available to the other any resale certificates, multi-state benefit
certificates, exemption certificates or other evidence of exemption from tax reasonably
requested by either Party. The Parties will also work together to segregate the Fees and
other amounts payable hereunder into separate payment accounts charged under separate
invoices, as appropriate, for Services and the components of the Services (i.e., components
that are taxable and nontaxable, including those for which a sales, use or similar tax has
already been paid by ACS and for which ACS functions merely as a paying agent for Symetra
in receiving goods, supplies or services including licensing arrangements that otherwise
are nontaxable or have previously been subjected to tax, components that are capitalized,
and components that are expensed).



     6.1.6 Currency. Except as set forth herein, all pricing in Schedule 3 and Schedule 4 shall be
expressed in United States Dollars. Any payments made in local currency other than United States
Dollars (a “Local Currency”) shall be converted into United States Dollars based on the official
exchange rate posted in the U.S. morning edition of the Wall Street Journal on the thirtieth
(30th) day of the month preceding the month in which the currency transaction occurs. By
way of example, if a transaction
involving a conversion of Local Currency into United States Dollars takes place on February
15, 2010, the Local Currency shall be converted into United States Dollars at the exchange rate set
forth in the US morning edition of the Wall Street Journal on January 30, 2010.



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6.2 Adjustments to Fees.




     6.2.1 Terminated Services. If, in accordance with the terms set forth in Sections 9.2 and/or
9.5, Symetra terminates or reduces all or any portion of the Services to be provided hereunder,
then the Fees relating to such terminated Services shall be appropriately reduced, and such
reduction shall apply as of the applicable Termination Date(s). There shall be no price increases
with respect to the remaining Services to be performed by ACS unless the Parties expressly agree
otherwise in writing.



     6.2.2 Fee Reductions and Corrective Assessments.




     (a) General. Schedule 5 specifies certain Fee Reductions and Corrective Assessments
that will be applicable with respect to ACS’ actual performance as measured against the
SLRs and the Critical Milestones. For the avoidance of doubt, Fee Reductions shall in no
event be the sole and exclusive remedy of Symetra with respect to any failure of ACS to
perform the Services in accordance with the SLRs, and Corrective Assessments shall in no
event be the sole and exclusive remedy of Symetra with respect to any failure of ACS to
achieve a Critical Milestone on or before its Due Date.




     (b) Calculation of Fee Reductions and Corrective Assessments. All Fee Reductions and
Corrective Assessments will be calculated on a monthly basis in accordance with the terms
set forth in Schedule 5 and reflected on the next monthly invoice to Symetra following such
calculation. Additionally, in the first month of each Contract Year commencing with the
second Contract Year, the Parties shall calculate the total of all actual fees for the
prior Contract Year and re-calculate all Fee Reductions incurred during the prior Contract
Year based on such amount. The resulting amount shall be compared to the actual Fee
Reductions that were applied to Symetra’s invoices during the prior Contract Year, and if
such resulting amount demonstrates that additional Fee Reductions are owed to Symetra, then
a credit for the difference in such amounts shall be applied by ACS to the first month’s
invoice in the then-current Contract Year, and if the resulting amount demonstrates that
ACS overpaid Fee Reductions, then ACS shall invoice Symetra for the difference on the first
month’s invoice in the then-current Contract Year.



     6.2.3 Baselines and ARCs and RRCs. The initial Baselines for each of the Service Tower
Services are set forth in Schedule 3. On an annual basis commencing on the first anniversary of the
Restatement Date, the Parties shall adjust all such Baselines to be equal to Symetra’s actual
average resource consumption for each such Baseline over the prior twelve (12) month period, with
an appropriate corresponding adjustment to the then-current Annual Services Fees (which adjustments
will be calculated at rates that are no less favorable to Symetra than the ARC and RRC rates unless
a Pricing Band will be exceeded as a result of the Baselines adjustments, in which event the
Parties shall engage in good faith negotiations regarding the amount of such adjustments). Further,
upon the addition or divestiture of a Symetra Affiliate as described in Section 6.2.4, the Parties
shall appropriately adjust all Baselines, and the then-current Annual Services Fees (which
adjustments will be calculated at rates that are no less favorable to Symetra than the ARC and RRC
rates unless a Pricing Band will be exceeded as a result of the Baselines



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adjustments, in which event the Parties shall engage in good faith negotiations regarding the
amount of such adjustments), to reflect the new Services volumes associated with such addition or
divestiture. ARCs and RRCs that are applicable to each of the Service Tower Services, and the
methodology for applying such ARCs and RRCs, are set forth in Schedule 3.



     6.2.4 Addition or Divestiture of Affiliates and Business Ventures. ACS acknowledges that,
following the Restatement Date, Symetra may want to add additional Affiliates and/or business
ventures of Symetra and/or its Affiliates (including adding new lines of business, adding new
services and products, and acquiring additional blocks of business from Third Parties that
complement Symetra’s current businesses and services) to the scope of this Agreement and/or reduce
the number of Affiliates or existing business ventures included within the scope of this Agreement,
in each case as a result of Symetra’s and/or its Affiliates’ acquisition and divestiture
activities. If Symetra wants to add an additional Affiliate or an additional business venture of
Symetra and/or its Affiliates to the scope of this Agreement, provided such additional Affiliate or
business venture is not an ACS Competitor, the Parties shall work together cooperatively and in
good faith to incorporate such Affiliate or business venture within the scope of this Agreement
including, without limitation, by developing an appropriate transition plan and any such additional
Affiliate shall be deemed added to Schedule 7 and authorized to receive Services from ACS
hereunder; however:




     (a) if ACS will be providing Services to such new Affiliate and/or business venture
that are included within the scope of the Service Tower Services that are then being
provided to Symetra and/or its Affiliates hereunder and: (i) the addition of such
Affiliate and/or business venture will not result in ACS’ provision of a volume of any such
Services that surpasses the upper Pricing Band limit for such Services as specified in
Schedule 3, the pricing for Service Tower Services set forth in Schedule 3 shall apply; or
(ii) the addition of such Affiliate and/or business venture will result in the provision of
a volume of any such Services that surpasses the upper Pricing Band limit for such Services
as specified in Schedule 3, the Parties shall engage in good faith negotiations in order to
arrive at new pricing for the affected Service Tower Services;




     (b) if ACS will be providing Services to such new Affiliate and/or business venture
that are not included within the scope of the Service Tower Services that are then being
provided to Symetra and/or its Affiliates hereunder, the Parties shall engage in good faith
negotiations in order to arrive at pricing for such new Service Tower Services; and




     (c) Symetra shall be responsible for mutually agreed, reasonable set-up costs and
expenses required to accommodate such addition including, without limitation, resource
expenses, software license and consent fees and other similar expenses incurred by ACS in
effecting such request.


Symetra (and not its Affiliates) shall be responsible for paying all Fees to be paid to ACS
hereunder. Any SLRs that will be applicable to such new Affiliate and/or business venture shall
become effective not later than ninety (90) calendar days following conclusion of the applicable
transition period. If Symetra divests an Affiliate or exits an existing business venture and wants


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to reduce the number of Affiliates or scope of Services included within the scope of this
Agreement, then: (d) Symetra shall so notify ACS and, at Symetra’s option, all or any portion of
the terms of Article 10 shall apply with respect to such divested Affiliate or business venture;
and (e) neither Symetra nor any of its Affiliates shall be obligated to pay Termination Fees to ACS
as a result of any such scope reduction; however, if and to the extent the divestiture of such
Affiliate and/or business venture will result in ACS providing a volume of any Service Tower
Services that surpasses the lower Pricing Band limit for such Services as specified in Schedule 3,
the Parties shall engage in good faith negotiations in order to arrive at new pricing for the
affected Service Tower Services.




     6.2.5 Set Off. Symetra may set off against any and all amounts otherwise payable to ACS
pursuant to any of the provisions hereof any and all amounts owed by ACS to it including, without
limitation, any Fee Reductions and/or Corrective Assessments. Within twenty (20) calendar days
following any such set off, Symetra shall provide to ACS a written accounting of such set off and a
written statement of the reasons therefor.



     6.2.6 Market Rate Adjustments. If at any time the then-prevailing market rates for a definable
Services unit (including by way of example but not of limitation, data storage costs and/or
telecommunications costs) is less than the corresponding price, cost or fee under the Agreement, as
determined through a pricing review conducted by a Symetra-retained independent Third Party (which
may be one of the entities identified in Section 2 of Attachment A), then promptly following
Symetra’s request, the Parties shall meet to discuss and agree upon an appropriate reduction in the
Annual Services Fees to account for such decrease in the applicable market rate. If requested by
ACS, Symetra shall facilitate discussions with the Third Party entity that conducted the pricing
review to enable ACS to ask questions about the pricing review process and results. If the Parties
are unable to agree on any such decrease within thirty (30) calendar days following Symetra’s
request for a meeting, then Symetra may elect to treat the disagreement as a Problem that is
subject to the terms of Article 17, or Symetra shall have the right to initiate a full benchmark
under Attachment A (notwithstanding any limitations on benchmarking frequency that may be contained
in Attachment A). Symetra shall have the right to conduct a pricing review of the type described in
this Section only once annually. For the avoidance of doubt, Symetra shall be solely responsible
for paying the fees and expenses of Third Parties retained to perform the pricing reviews described
in this Section.



6.3 Invoices.




     6.3.1 Services. Subject to the further terms of this Section, ACS shall submit monthly
invoices to Symetra for the Services provided hereunder within
[***] calendar days following:
(a) unless the terms of subsection (c) below apply, the date on which the applicable Services were
provided to Symetra; (b) the date on which reimbursable expenses were incurred for Symetra’s
account; or (c) if applicable, the occurrence of the invoicing milestone(s) specified in the
applicable Service Tower Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Word
Order or other written agreement between the Parties. Invoices shall be in the format set forth in
Attachment J, and any changes in the monthly invoice format must be approved by Symetra in
advance of ACS’ implementation of such changes. All invoices will be subject to Symetra’s review
and approval prior to payment. ACS shall not submit invoices: (d) in the case




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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of invoices for Fixed Charges, prior to the first day of the month in which the invoiced Services
will be provided; or (e) in the case of invoices for Variable Charges, prior to the last day of the
month in which the invoiced Services were provided. Invoices must provide detailed and customized
information as requested by Symetra. Such detailed and customized information may include, without
limitation, general fee visibility and billing requirements that are consistent with Symetra’s
specific financial requirements and practices. Invoices shall be accompanied by the Service Level
Reports and other information and data that support the invoiced Fees, including ARCs and RRCs, as
well as any Fee Reductions and/or Corrective Assessments. Unless subject to a dispute as provided
in Section 6.4, invoices for Fixed Charges are payable within [***] calendar days after
receipt of an invoice that complies with the requirements of this Agreement, and invoices for
Variable Charges are payable within [***] calendar days after receipt of an invoice that
complies with the requirements of this Agreement. Late payment of undisputed and otherwise payable
amounts will bear interest at the Interest Rate. Symetra shall not be obligated to pay the fees,
charges and/or expenses included in any ACS invoice that is received by Symetra more than:
(f) [***] calendar days, in the case of telecommunications fees, charges and/or expenses
included in an ACS invoice; or (g) [***] calendar days, in the case of all other
fees, charges and/or expenses included in an ACS invoice, in each case after the occurrence of the
date or event (as described in subsections (a), (b) and (c) above) triggering authorization for ACS
to invoice Symetra for such fees, charges and/or expenses.



     6.3.2 Other Services. The invoicing milestones for Other Services Fees will be determined as
described in Section 6.1.3. ACS’ invoices for Other Services shall include documentation that
references Symetra’s authorizing documentation, Symetra’s account number, charges and description.
No invoice with respect to Other Services shall be paid unless such Other Services were
pre-authorized in writing by Symetra.


6.4 Disputed Amounts. Symetra shall have the right to dispute any ACS invoice. In such event: (a)
Symetra shall have the right to withhold payment of the ACS invoice (or part thereof) that it in
good faith disputes as due or owing, up to an aggregate monthly cap that is equal to [***]
of the fees, charges and expenses invoiced by ACS in respect of the applicable month;
and (b) Symetra shall pay any undisputed amounts and provide to ACS a written explanation of the
basis for the dispute. The failure of Symetra to pay a disputed invoice, or to pay the disputed
part of an invoice, shall not constitute a breach or default by Symetra as long as Symetra complies
with the provisions of this Section 6.4. Any dispute relating to amounts owed by a Party hereunder
shall be considered a Problem and resolved pursuant to Article 17. If any withheld amounts are
determined (whether through the Problem resolution process or otherwise) to have been properly
charged by ACS and improperly withheld by Symetra, then Symetra promptly following such
determination shall pay to ACS the improperly withheld amount. If any disputed amounts paid to ACS
are determined (whether through the Problem resolution process or otherwise) to have been
improperly charged by ACS, then ACS promptly following such determination shall refund to Symetra
the improperly
paid amount. All of ACS’ obligations under this Agreement shall continue unabated during the
dispute resolution process.




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




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ARTICLE 7

RECORDKEEPING AND AUDIT RIGHTS



7.1 Recordkeeping. ACS shall maintain complete and accurate financial and accounting records and
books of account relating to its performance of Services under this Agreement, including electronic
copies of all such records and books, utilizing generally accepted accounting principles (“GAAP”),
consistently applied. Further, ACS shall maintain transaction-level documentation, such as
supporting invoices, purchase orders, bills of lading, tax returns, exemption certificates and
other relevant documents, in each case to the extent relating to its performance of Services under
this Agreement. Such records, books and documentation relating to ACS’ performance of the Services
under this Agreement, and the accounting controls related thereto, shall constitute ACS
Confidential Information and shall be sufficient to provide reasonable assurances that:





     (a) transactions are recorded so as to permit ACS to prepare its financial statements
in accordance with GAAP and to maintain accountability for its assets; and




     (b) the recorded accountability for assets is compared with the existing assets at
reasonable intervals and appropriate action is taken with respect to any differences.


Such records, books and documentation relating to ACS’ performance of Services under this Agreement
shall be maintained by ACS at a location(s) made known to Symetra upon Symetra’s request, and
Symetra (or its designees) shall have the right to examine and make extracts of information and
copy any part thereof at such times during normal business hours as ACS and Symetra shall mutually
agree, but in no event later than ten (10) Business Days after Symetra’s written request to ACS,
unless a shorter time frame is necessary to enable Symetra to comply with any regulatory
requirement. ACS shall retain and maintain accurate records, books and documentation relating to
its performance of Services under this Agreement until the latest of: (i) seven (7) years after the
final payment to ACS hereunder; (ii) one (1) year following the final resolution of all audits or
the conclusion of any litigation with respect to this Agreement; or (iii) such longer time period
as may be required by applicable federal, state, local and/or international laws or regulations,
including tax laws.



7.2 Operational Audits. Upon Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that ACS has breached
any of its obligations hereunder and such breach has exposed, or in Symetra’s reasonable judgment,
is likely to expose, Symetra to financial or other liabilities in excess of [***],
ACS shall allow Symetra and/or any independent Third Party selected by
Symetra from among the firms listed on Attachment Q, or any other firm that may then be agreed to
by the Parties, to perform operational and/or security audits with respect to ACS’ performance of
its obligations hereunder, including without limitation, to: (a) verify the integrity of Symetra
Data; (b) examine the systems that process, store, support and transmit Symetra Data; (c) examine
the internal controls implemented by ACS as they relate to the Services; (d) examine the security,
disaster recovery and back-up practices and procedures as they relate to the Services; (e) verify
ACS’ performance against the SLRs; (f) examine ACS’ measurement,




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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monitoring and management tools; and (g) enable Symetra and its Affiliates to meet applicable
legal, regulatory and contractual requirements. If a firm listed on Attachment Q might otherwise be
ineligible to act as Symetra’s auditor under this Section due to a conflict of interest arising
from a former or current representation of ACS, ACS and Symetra agree that such conflict may be
eliminated by the audit firm’s creation of an ethical wall or other screening procedure
satisfactory to both parties. ACS shall grant, and shall cause its Subcontractors to grant, Symetra
and its Third Party representatives full and complete access to ACS’ and its Subcontractors’
facilities (including, without limitation, the Symetra-specific network and systems environments so
that vulnerability and penetration assessments can be performed) and all books, records and other
documents of ACS and its Subcontractors as they relate to this Agreement, or as they may be
required in order for Symetra or its authorized Third Party representatives to ascertain any facts
relative to ACS’ performance hereunder. ACS shall provide Symetra, or its authorized Third Party
representatives, such information and assistance as requested in order to perform such audits;
provided, however, that the Parties shall endeavor to arrange such assistance in such a way that it
does not interfere with ACS’ performance of the Services. If any audit reveals a material
inadequacy or deficiency in ACS’ performance, the cost of such audit, up to a cap of [***],
shall be borne by ACS. ACS shall incorporate this paragraph verbatim
into any Agreement into which it enters with any Subcontractor providing Services under this
Agreement.



7.3 Financial Audits. Upon Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that a billing error has
occurred involving an amount in excess of [***], ACS shall allow Symetra and/or any
independent Third Party selected by Symetra from
among the firms listed on Attachment Q, or any other firm that may then be agreed to by the
Parties, to fully audit ACS’ and/or its Subcontractors’ books and records to the extent necessary
to verify any amounts paid or payable hereunder. If a firm listed on Attachment Q might otherwise
be ineligible to act as Symetra’s auditor under this Section due to a conflict of interest arising
from a former or current representation of ACS, ACS and Symetra agree that such conflict may be
eliminated by the audit firm’s creation of an ethical wall or other screening procedure
satisfactory to both parties. Such auditors shall be provided with full access to such information,
books and records as may be necessary to confirm the accuracy of ACS’ invoices, documents, and
other information supporting such invoices, and any pricing adjustment computations. All such
audits shall be conducted during business hours, with reasonable advance notice, and shall include
access to all proprietary and confidential information of ACS and its Subcontractors to the extent
necessary to comply with the provisions of this Section 7.3. If any such audit reveals that ACS has
overcharged Symetra five percent (5%) or more during the period to which the audit relates (as
determined prior to the commencement of the audit), then ACS promptly shall refund such overcharges
to Symetra together with interest thereon retroactive to the date of the overcharge(s) at the
Interest Rate, and the cost of such audit
(up to a cap of [***], shall be borne by ACS. Similarly, if any
such audit reveals that ACS has undercharged Symetra during the period to which the audit relates
(as determined prior to the commencement of the audit), then Symetra shall pay such undercharge(s)
to ACS, together with interest thereon retroactive to the date of the undercharge(s) at the
Interest Rate, up to an aggregate cap for all such undercharges (plus applicable interest) of [***]




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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[***]. ACS shall incorporate the auditing requirements set forth in this paragraph
verbatim into any agreement into which it enters with any Subcontractor providing Services under
this Agreement.




7.4 Sarbanes-Oxley Compliance.




     7.4.1 General. ACS acknowledges that: (a) Symetra’s management is now and/or in the future may
be required under the SOX Laws to, among other things, assess the effectiveness of its internal
controls over financial reporting and state in its annual report whether such internal controls are
effective; (b) Symetra’s independent auditor is now and/or in the future may be required to
evaluate the process used by management to reach the assessment conclusions described in subsection
(a) above to determine whether that process provides an appropriate basis for management’s
conclusions; and (c) because Symetra has outsourced certain functions to ACS as described in this
Agreement, the controls used by ACS (including, without limitation, controls that restrict
unauthorized access to systems, data and programs) are relevant to Symetra’s evaluation of its
internal controls. Having acknowledged the foregoing, ACS agrees to cooperate with Symetra and its
independent auditor as reasonably necessary to facilitate Symetra’s ability to comply with its
obligations under the SOX Laws including, without limiting the generality of the foregoing, by
complying with the further terms of this Section 7.4.



     7.4.2 SAS 70 Type II Audits.




     7.4.2.1 ACS Audits. At its sole cost and expense, ACS shall cause a reputable
independent auditor to conduct SAS 70 Type II Audits, and to prepare and deliver to Symetra
full and complete copies of written reports prepared following such audits, in July of each
year during the Term (covering January through June of that year), and in January of each
year during the Term (covering July through December of the prior year). All SAS 70 Type II
Audits conducted by ACS pursuant to this Section 7.4.2.1 shall include a review of all of
ACS’ internal controls as they relate to ACS’ customers generally. If requested by Symetra,
ACS shall cause its independent auditor to timely prepare and submit to Symetra for its
review and approval a detailed description of the scope of the first SAS 70 Type II Audit
to be conducted by ACS hereunder that specifically identifies therein, among other things,
any limitations on the scope of the audit. Once approved by Symetra, and unless otherwise
agreed to by the Parties in writing, such scope description shall be used for all SAS 70
Type II Audits to be conducted by ACS hereunder.




     7.4.2.2 Symetra Audits. At its sole cost and expense and upon reasonable prior written
notice to ACS, but no more frequently than twice annually (unless additional audits are
necessary for Symetra and/or its Affiliates to address a SOX Laws requirement), Symetra
shall have the right (either through its internal audit staff or through a reputable
independent auditor) to conduct audits including, without limitation, SAS 70 Type II
Audits, of ACS’ internal controls as they affect Symetra and/or its Affiliates. In order to
facilitate such audits, ACS shall collect
and maintain appropriate books and records documenting ACS’ internal controls (both
for ACS’ customers generally and as they affect Symetra and/or its Affiliates) (for
purposes of this Section, collectively, “Records”). Further, with respect to such audits,
Symetra and/or its independent auditors shall have the




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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right to: (a) examine and audit the Records; and (b) question and interview any ACS
Personnel, in each case as reasonably necessary or desirable to facilitate Symetra’s and/or
its Affiliates’ ability to comply with the SOX Laws. ACS shall obtain Symetra’s prior
written consent before modifying any of its internal controls as they affect Symetra and/or
the Records if such modification will, or is likely to, affect Symetra’s and/or its
Affiliates’ compliance under the SOX Laws.



     7.4.3 Results of Inquiries and Corrective Plan. If any SAS 70 Type II Audit report and/or
Symetra’s (or its independent auditor’s) inquiries pursuant to Section 7.4.2.2 reveal any
deficiencies and/or exceptions (including, without limitation, if it is determined that ACS’
internal controls, in whole or in part, fail to constitute effective controls over financial
reporting), ACS shall prepare and deliver to Symetra a detailed plan that is reasonably acceptable
to Symetra for promptly correcting all such deficiencies and exceptions (“Corrective Plan”). ACS
shall deliver such Corrective Plan to Symetra and its independent auditor within ten (10) calendar
days following: (a) ACS’ delivery to Symetra of the SAS 70 Type II Audit report containing the
deficiencies and/or exceptions, if the deficiencies and/or exceptions were identified in a SAS 70
Type II Audit report prepared pursuant to Section 7.4.2.1; and/or (b) ACS’ receipt of written
notice from Symetra that contains a description of such deficiencies and/or exceptions, if the
deficiencies and/or exceptions were identified by Symetra (or its independent auditor) through the
exercise of the rights described in Section 7.4.2.2. ACS shall bear all costs and expenses
associated with correcting all deficiencies and exceptions identified in the Corrective Plan if
such deficiencies and/or exceptions affect ACS’ customers generally. If the deficiencies and/or
exceptions do not affect ACS’ customers generally, but rather are unique to Symetra, ACS may
activate the Change Management Procedures with respect to the correction of such deficiencies and
exceptions.



     7.4.4 Subcontractors. To the extent any ACS Subcontractor will perform any function that
affects Symetra’s financial reporting (irrespective of whether Symetra’s consent to such subcontract arrangement is required as provided in Section 18.1), the agreement entered into by ACS
and the Subcontractor shall include: (a) substantially the same terms as those appearing in this
Section 7.4 (with any substantive deviations being pre-approved in writing by Symetra); and (b) a
provision identifying Symetra as a direct and intended third-party beneficiary of the agreement
between ACS and the Subcontractor.



     7.4.5 Confidential Information. Notwithstanding anything that may be contained herein to the
contrary, Symetra shall have the right to: (a) disclose all ACS Confidential Information received
by Symetra and its independent auditor pursuant to the terms of this Section 7.4 to its employees,
independent auditors, attorneys and other Persons with a reasonable need to know; and (b) use such
information as necessary or desirable to facilitate its ability to comply with the SOX Laws.



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ARTICLE 8

REPRESENTATIONS, WARRANTIES AND COVENANTS




8.1 ACS Representations, Warranties and Covenants.




     8.1.1 Performance of the Services. ACS represents and warrants to Symetra that it has the
skills, resources and expertise to provide, and shall provide, all Services in accordance with the
terms of this Agreement. Without limiting the generality of the foregoing, ACS represents and
warrants to Symetra that all Services and Other Services provided under this Agreement shall be
provided in a timely, professional and workmanlike manner consistent with the highest industry
standards of quality and integrity provided, however, that where this Agreement specifies a
particular standard or criteria for performance, including, without limitation, applicable SLRs,
this warranty is not intended to and does not diminish that standard or criteria for performance.



     8.1.2 Viruses and Disabling Devices. ACS shall implement and use industry best practices to
identify, screen, and prevent, and shall not introduce, any Disabling Device in hardware, software
or other resources utilized by ACS, Symetra or any Third Party in connection with the Services. A
“Disabling Device” is any virus, timer, clock, counter, time lock, time bomb, Trojan horse, worms,
file infectors, boot sector infectors or other limiting design, instruction or routine and
surveillance software or routines or data gathering or collecting software or devices that could,
if triggered, erase data or programming, have an adverse impact on the Services, cause the
hardware, software or other resources to become inoperable or otherwise incapable of being used in
the full manner for which such hardware, software or other resources were intended to be used, or
that collect data or information. Without limiting any other rights and remedies that may then be
available to Symetra, at no cost or expense to Symetra and without adversely impacting the Services
or any Other Services, ACS shall reduce and/or eliminate the effects of any Disabling Device
including, without limitation, by restoring and/or bearing the cost to re-create any lost data
and/or software programming.



     8.1.3 Conflicts of Interest.




     (a) No Financial Interest. ACS represents and warrants to Symetra that neither ACS nor
any of its Affiliates has, shall have, or shall acquire, any contractual, financial,
business or other interest or advantage, direct or indirect, that would: (a) materially
conflict with, in a manner that would materially, adversely impact, ACS’ performance of its
duties and responsibilities to Symetra under this Agreement; or (b) result in a breach of
ACS’ performance of its duties and responsibilities to Symetra under this Agreement. ACS
promptly shall inform Symetra of any such improper interest or advantage that may be
incompatible with the interests of Symetra.




     (b) No Abuse of Authority for Financial Gain. ACS represents and warrants to Symetra
that neither ACS nor any of its Affiliates has used or shall
use the authority provided or to be provided under this Agreement to improperly obtain
financial gain, advantage or benefit for ACS and/or any of its Affiliates.



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     (c) No Use of Information for Financial Gain. ACS represents and warrants to Symetra that
neither ACS nor any of its Affiliates has used or shall use any Symetra Confidential Information
acquired in connection with this Agreement to improperly obtain financial gain, advantage or
benefit for ACS and/or any of its Affiliates.




     (d) Independent Judgment. ACS represents and warrants to Symetra that neither ACS nor any of
its Affiliates has accepted or shall accept another Symetra contract to perform auditing or other
services as described in Section 2.9.2 that would impair the independent judgment of ACS in the
performance of this Agreement.




     (e) No Influence. ACS represents and warrants to Symetra that neither ACS nor any of its
Affiliates: (a) has accepted or shall accept, in a manner that is inconsistent with Symetra’s
standard procurement policies or, if such policies do not exist, industry standard procurement
policies, anything of value, or an inducement that would provide a financial gain, advantage or
benefit, based on an understanding that the actions of ACS or any such Affiliates on behalf of
Symetra would be influenced thereby; and (b) shall attempt to influence, in a manner that is
inconsistent with Symetra’s standard procurement policies or, if such policies do not exist,
industry standard procurement policies, any Symetra employee by the direct or indirect offer of
anything of value.




     (f) No Payment Tied to Award. ACS represents and warrants to Symetra that neither ACS nor any
of its Affiliates has paid or agreed to pay any Person, other than bona fide employees working
solely for ACS or such Affiliates or any of ACS’ Subcontractors, any fee, commission, percentage,
brokerage fee, gift or any other consideration in a manner that is inconsistent with Symetra’s
standard procurement policies or, if such policies do not exist, industry standard procurement
policies.




     (g) No Collusion. ACS represents and warrants to Symetra that the prices presented in the ACS
Bid were arrived at independently, without consultation, communication or agreement with any other
proposer for the purpose of restricting competition; the prices quoted were not knowingly disclosed
by ACS to any other proposer; and no attempt was made by ACS to induce any other Person to submit
or not to submit a proposal for the purpose of restricting competition.




     (h) Training. ACS represents and warrants to Symetra that it regularly provides ethics
training to its employees on matters such as those covered by this Section 8.1.3.



8.1.4 Financial Condition and Information.





     (a) Financial Condition. ACS represents and warrants to Symetra that it now possesses, and
covenants that it shall maintain throughout the Term, sufficient financial resources to comply with
the requirements of this Agreement. If ACS experiences a change in its financial condition that
may adversely affect its ability to perform under this Agreement, then it immediately shall notify
Symetra of such change.



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     (b) Accuracy of Information. ACS represents and warrants to Symetra that all financial
statements, reports, and other information furnished by ACS to Symetra as part of the ACS
Bid or otherwise in connection with the award of the Original Agreement and/or the
execution of this Agreement fairly and accurately represent the business, properties,
financial condition and results of operations of ACS as of the respective dates, or for the
respective periods, covered by such financial statements, reports or other information.
Since the respective dates or periods covered by such financial statements, reports or
other information, there has been no material adverse change in the business, properties,
financial condition or results of operations of ACS.



     8.1.5 Litigation and Service of Process. ACS represents and warrants to Symetra that as of the
Restatement Date there is no pending or anticipated claim, suit or proceeding that involves ACS or
any of its Affiliates or Subcontractors that might adversely affect ACS’ ability to perform its
obligations under this Agreement including, without limitation, actions pertaining to the
proprietary rights described in Section 8.1.6. ACS shall notify Symetra, within fifteen (15)
calendar days of ACS’ knowledge of any such actual or anticipated claim, suit or proceeding.
Without limiting the further terms of Section 13.4, ACS shall notify Symetra, within forty-eight
(48) hours, if process is served on ACS in connection with this Agreement, including any subpoena
for ACS’ records, and shall send a written notice of the service together with a copy of the same
to Symetra within seventy-two (72) hours of such service.



     8.1.6 Proprietary Rights Infringement. ACS represents and warrants to Symetra that during the
Term: (a) it owns, or has the right to use, on its own behalf or on Symetra’s behalf, as
applicable, any and all services, techniques or products provided or used by ACS to provide the
Services; and (b) such services, techniques and products provided or used by ACS to provide the
Services do not and shall not knowingly infringe upon any Third Party’s patent, and do not and
shall not infringe upon any Third Party’s trademark, copyright or other intellectual-property
rights, nor make use of any misappropriated trade secrets.



     8.1.7 Legal and Corporate Authority. ACS represents and warrants to Symetra that: (a) it is a
Delaware corporation and is qualified and registered to transact business in all locations where
the performance of its obligations hereunder would require such qualification; (b) it has all
necessary rights, powers and authority to enter into and perform this Agreement and to bind its
organization with respect to the same, and the execution, delivery, and performance of this
Agreement by ACS have been duly authorized by all necessary corporate action; (c) the execution and
performance of this Agreement by ACS shall not violate any law, statute or regulation and shall not
breach any agreement, covenant, court order, judgment or decree to which ACS is a party or by which
it is bound; (d) it has, and promises that it shall maintain in effect, all governmental licenses
and permits necessary for it to provide the Services contemplated by this Agreement; (e) it owns or
leases and promises that it shall own or lease, free and clear of all liens and encumbrances, other
than lessors’ interests, or security interests of ACS’ lenders, all right, title, and interest in
and to the tangible property and technology
and the like that ACS intends to use or uses to provide the Services, and in and to the
related patent, copyright, trademark, and other proprietary rights, or has received appropriate
licenses, leases or other rights from Third Parties to permit such use; and (f) this Agreement
constitutes a valid, binding, and enforceable obligation of ACS.



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     8.1.8 Violations. ACS represents and warrants to Symetra that it: (a) is not, and covenants
that it shall not be, in violation of any laws, ordinances, statutes, rules, regulations or orders
of governmental or regulatory authorities to which it is subject as an operator of its business or
in performing its obligations under the Agreement; and (b) has not failed, and shall not fail, to
obtain any licenses, permits, franchises or other governmental authorizations necessary for the
ownership of its properties or the conduct of its business, which violation(s) under the foregoing
subsection (a) or failure(s) under the foregoing subsection (b), either individually or in the
aggregate, might substantially adversely affect ACS’ ability to consummate the transactions
contemplated by this Agreement, or to perform its obligations hereunder.



     8.1.9 Information Furnished to Symetra. ACS represents and warrants to Symetra that all
written information furnished to Symetra prior to the Restatement Date by or on behalf of ACS in
connection with this the Original Agreement and/or this Agreement, including in the ACS Bid, and
all the information made a part of this Agreement is true, accurate, and complete, and contains no
untrue statement of a material fact or omits any material fact necessary to make such information
not misleading.



     8.1.10 Previous Contracts. ACS represents and warrants to Symetra that neither it, nor any of
its Affiliates or Subcontractors, is in default or breach of any other contract or agreement
related to information systems facilities, equipment or services that it or they may have with
Symetra or any of its Affiliates. ACS further represents and warrants that neither it, nor any of
its Affiliates or Subcontractors, has been a party to any contract for information system
facilities, equipment or services with Symetra or any of its Affiliates that was finally terminated
within the previous five (5) years for the reason that ACS or such Person failed to perform or
otherwise breached an obligation of such contract.



     8.1.11 Completeness of Due Diligence Activities. ACS acknowledges that, in connection with the
award and execution of the Original Agreement and the execution of this Agreement, it has been
provided with sufficient access to Symetra facilities, information and Personnel, and has had
sufficient time in which to conduct and perform a thorough due diligence of Symetra’s operations
and business requirements and those assets currently used to provide the services. In light of the
foregoing, ACS has not and will not seek any adjustment in the Fees based on any incorrect
assumptions made by ACS in arriving at the Fees.



8.2 Symetra’s Representations, Warranties and Covenants.




     8.2.1 Legal Authority. Symetra represents and warrants to ACS that it has all necessary
rights, powers and authority to enter into and perform this Agreement and that the execution,
delivery and performance of this Agreement by Symetra has been duly authorized by all necessary
corporate action.



     8.2.2 Warranty Disclaimer. Symetra does not make any representation or warranty, express or
implied, with respect to the Services, Other Services or any
component thereof. All hardware, software, networks, and other assets made available or
conveyed by Symetra to ACS under the Original Agreement or by Symetra to ACS under this Agreement
are made available or




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conveyed to ACS “AS IS, WHERE IS AND WITH ALL FAULTS,” and there are no representations or
warranties of any kind with respect to the condition, capabilities or other attributes of such
items.




     8.2.3 Proprietary Rights Infringement. Symetra represents and warrants to ACS that: (a) it owns
the Category 6 Software; and (b) the Category 6 Software does not and shall not knowingly infringe
upon any Third Party’s patent, and does not and shall not infringe upon any Third Party’s
trademark, copyright or other intellectual-property rights, nor make use of any misappropriated
trade secrets.


8.3 General Warranty Disclaimer. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, NEITHER PARTY MAKES
ANY EXPRESS WARRANTIES TO THE OTHER, AND THERE ARE NO IMPLIED WARRANTIES OR CONDITIONS, INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.



8.4 Material Misstatements or Omissions. No representation or warranty by ACS that is contained in
this Agreement or that may be contained in any Schedule, Attachment, or other document that may
comprise this Agreement contains any untrue statement of a material fact or omits to state a
material fact necessary to make the statements and facts contained herein or therein not materially
misleading.




ARTICLE 9

TERM AND TERMINATION




9.1 Term.




     9.1.1 Initial Term. The period during which ACS shall be obligated to provide the Services
hereunder shall commence as provided in Section 2.1.1 and, unless extended as provided in
Section 9.1.2 or terminated earlier in accordance with the terms of this Agreement, shall end at
12:01 am, local time, on the date of the fifth (5th) anniversary of the Restatement Date
to occur under this Agreement (the “Initial Term”).



     9.1.2 Renewal Terms. Symetra shall have the right to extend the Initial Term for up to two (2)
successive renewal periods of twelve (12) months each (each, a “Renewal Term”) by providing written
notice to ACS in accordance with the terms of Section 19.5 at least three (3) months before the end
of the Initial Term or the then-current Renewal Term, as applicable. At Symetra’s request in
connection with any contemplated renewal of the Agreement, the Parties promptly shall meet to
negotiate modifications to the terms of this Agreement. If: (a) such negotiations are not requested
by Symetra; or (b) the negotiations do not result in an agreement on different terms and Symetra
elects not to withdraw its renewal notice (which Symetra shall have the right to do), the
then-existing terms and conditions of this Agreement shall remain unchanged and in full force and
effect during each such Renewal Term.



     9.1.3 Symetra-Initiated Annual Renegotiation. At Symetra’s request, Symetra and ACS shall
meet at least thirty (30) calendar days prior to each anniversary of the Restatement



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Date of this Agreement to review the status of the performance of the Agreement and, if requested
by Symetra, to negotiate modifications to the terms hereof. If such modifications are not requested
by Symetra, or if the negotiations with respect to such modifications do not result in an agreement
on different terms, the then-existing terms and conditions of this Agreement shall remain unchanged
and in full force and effect during the following Contract Year.



9.2 Early Termination.




     9.2.1 For Convenience. Symetra shall have the right to terminate for its convenience all or
any portion of the Services and/or to end the Term of this Agreement for its convenience, in each
case by delivering to ACS a Termination Notice at least ninety (90) calendar days before Symetra’s
projected Termination Date. If Symetra terminates all or any portion of the Services and/or
terminates this Agreement in its entirety as provided in this Section 9.2.1, upon completion of
ACS’ Disentanglement obligations with respect to the terminated Services, Symetra shall pay to ACS
an amount determined with reference to the table(s) set forth in Schedule 3, and the relevant month
for purposes of such table(s) shall be the month in which ACS completes its Disentanglement
obligations (the “Termination Fees”). Notwithstanding the foregoing, Symetra shall be obligated to
pay to ACS only [***] of the otherwise applicable Termination Fees if any one (1) or
more of the following events (each, a “Triggering Event”) occurred on or prior to the date of
Symetra’s Termination Notice provided that, in the case of a subsection (a) Triggering Event,
Symetra gives ACS a Termination Notice within six (6) months following the occurrence of such
Triggering Event:




     (a) ACS failed to achieve any Critical Milestone on or before its Due Date; or




     (b) ACS failed to provide the Services in accordance with the SLRs such that any of the
circumstances described in Section 9.3(a) had occurred.



     9.2.2 Change in Control of ACS.




     (a) Without in any way limiting Symetra’s rights under Section 9.2.1, Symetra shall
have the right to terminate all or any portion of the Services and/or to end the Term of
this Agreement upon the occurrence of a Change in Control of ACS by delivering to ACS
within one (1) year following receipt of written notice from ACS of the occurrence of such
Change in Control event a Termination Notice at least ninety (90) calendar days prior to
Symetra’s projected Termination Date.




     (b) If Symetra terminates all or any portion of the Services and/or ends the Term of
this Agreement pursuant to this Section: (i) ACS shall perform its Disentanglement
obligations hereunder until they are fulfilled; and (ii) Symetra shall pay to ACS (in
accordance with the payment terms set forth in Section 9.2.1) [***].




     (c) Notwithstanding any contrary terms in the foregoing, Symetra shall not be
obligated to pay Termination Fees to ACS as described in subsection (b) above if the ACS
Change in Control involves an entity (the “Acquiring Entity”): (i) that is a Symetra




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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Competitor; or (ii) in respect of which one (1) or more of Symetra’s Third Party vendors fails or
refuses to promptly consent to having the Acquiring Entity act as Symetra’s outsourcing services
provider (excluding, if paid by ACS and/or the Acquiring Entity, those Third Party vendors that
will provide such consent upon payment of an approval or consent fee).



     9.2.3 Termination for Force Majeure Event.




     (a) Symetra Force Majeure Events. If: (i) a Force Majeure Event occurs with respect to
Symetra; (ii) such Force Majeure Event substantially prevents, inhibits and/or frustrates Symetra’s
ability to receive the Services from ACS under circumstances when ACS is otherwise able to provide
the Services to Symetra; and (iii) such Force Majeure Event continues for seven (7) consecutive
calendar days or more, or for ten (10) consecutive or non-consecutive calendar days or more during
any thirty (30) calendar day period, then Symetra shall have the right to terminate the Services
affected by the Force Majeure Event by delivering to ACS a Termination Notice specifying Symetra’s
projected Termination Date; however, ACS shall remain obligated to perform its Disentanglement
obligations hereunder until such obligations have been fulfilled. During such period, Symetra shall
remain obligated to pay the Annual Services Fees and other fees to ACS in accordance with the terms
of this Agreement until such Services are terminated in accordance with this Section. Any
termination pursuant to this Section shall not constitute a termination for convenience or for
cause, and Symetra shall in no event be required to pay Termination Fees to ACS with respect to any
such termination.




     (b) ACS Force Majeure Events. If a Force Majeure Event substantially prevents, hinders, or
delays ACS’ performance of all or any portion of the Services for seven (7) consecutive calendar
days or more, or for ten (10) consecutive or non-consecutive calendar days or more during any
thirty (30) calendar day period, thereby causing an adverse impact on Symetra’s business
operations, then:




     (i) with Symetra’s reasonable cooperation, ACS at its sole cost and expense
immediately shall procure the affected Services from an alternate provider, and thereafter
provide such Services to Symetra through the use of the alternate provider until ACS is
able to resume performance of the affected Services in accordance with the terms of this
Agreement, provided that ACS’ obligations under this subsection (i) shall continue for a
period that shall not exceed one-hundred eighty (180) calendar days plus the length of any
Disentanglement Period, and during such period Symetra shall remain obligated to pay the
Annual Services Fees and other fees to ACS in accordance with the terms of this Agreement;
and




     (ii) once the affected Services have been stabilized with the alternate provider, ACS
shall be obligated to provide such Services to Symetra in accordance with the SLRs and
other terms of this Agreement; and



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     (iii) notwithstanding the foregoing, if ACS is unable to provide the Services
through an alternate provider within seven (7) calendar days following commencement
of the Force Majeure Event, or the one-hundred eighty (180) calendar day time
period described in subsection (i) above expires without ACS having resumed
performance of the affected Services in accordance with the terms of this
Agreement, then Symetra shall have the right to terminate all or any portion of the
Services and/or to end the Term, in each case by delivering to ACS a Termination
Notice specifying Symetra’s projected Termination Date; however, ACS shall remain
obligated to perform its Disentanglement obligations hereunder until such
obligations have been fulfilled.


Any termination pursuant to this Section shall not constitute a termination for convenience nor
cause, and Symetra shall in no event be required to pay Termination Fees to ACS with respect to any
such termination.




     9.2.4 HIPAA. ACS acknowledges that the HIPAA terms set forth in Attachment K (and the HIPAA
terms set forth in any separate HIPAA agreement as contemplated under Section 14.4.1), as
applicable, include the right under the circumstances described therein for Symetra (and/or the
applicable Symetra Affiliate) to terminate this Agreement. Having acknowledged the foregoing, ACS
agrees that Symetra shall have the right to terminate this Agreement for cause upon the occurrence
of such circumstances, all in accordance with the terms set forth in Attachment K and/or the
applicable separate HIPAA agreement, as applicable. Symetra shall in no event be required to pay
Termination Fees to ACS with respect to any such termination.


9.3 Events of Default. The following events shall constitute “Events of Default,” and the
occurrence of any one (1) or more of such Events of Default by or with respect to a Party shall
constitute a material breach of this Agreement that shall afford the non-breaching Party, as
applicable, the rights and remedies set forth in this Article 9:





     (a) ACS: (i) fails to achieve an
SLR in a manner that constitutes an Event of Default as specified in the applicable Schedule;
(ii) fails to achieve an SLR for an SLA that has a Weighting Factor equal to or greater than [***],
and such failure adversely impacts Symetra’s business operations for: (A) four (4)
or more hours on each of two (2) consecutive calendar days or more; or (B) four (4) or more hours on
each of five (5) non-consecutive calendar days or more during any thirty (30) calendar day period;
(iii) fails to achieve an SLR for an SLA that has a Weighting Factor that is greater than [***]
and less than [***], and such failure adversely impacts Symetra’s business
operations for: (A) four (4) or more hours on each of five (5) consecutive calendar days or more;
or (B) four (4) or more hours on each of ten (10) non-consecutive calendar days or more during any
thirty (30) calendar day period; (iv) has incurred Fee Reductions in any given month equal to
[***] of the Monthly At-Risk Amount (without regard to ACS’ earn-back rights); or
(v) fails to achieve any SLR or combination of SLRs, and such failure causes a material adverse
effect on Symetra’s business, any of which events shall constitute an ACS Event of Default that
shall not be subject to a cure period;




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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     (b) ACS fails to achieve any Critical Milestone on or before its Due Date, which failure shall
constitute an ACS Event of Default unless caused by an Excuse;




     (c) ACS materially breaches any warranty, which material breach shall constitute an ACS Event
of Default unless, if curable, such material breach is cured within the time frames, if any,
specified in this Agreement for curing any such material breach, or if none is specified elsewhere
in this Agreement, then within thirty (30) calendar days, in each case following ACS’ receipt of
written notice of such breach from Symetra;




     (d) ACS fails to maintain insurance coverage in accordance with the terms set forth in Article
16, which failure shall constitute an ACS Event of Default unless such failure is cured within
thirty (30) calendar days following ACS’ receipt of written notice of such failure from Symetra;




     (e) Bankruptcy, receivership, insolvency, reorganization or other similar proceedings are
instituted by or against ACS under any section or chapter of the United States Bankruptcy Code, as
amended, or under any similar laws or statutes of the United States (or any state thereof),
provided such proceedings are not dismissed or discharged within thirty (30) calendar days after
they are instituted, or any corporate action is taken by the Board of Directors of ACS in
furtherance of any of the above-described events, any of which events shall constitute an ACS Event
of Default that shall not be subject to a cure period;




     (f) ACS becomes insolvent, makes an assignment for the benefit of creditors or admits any
involuntary debts as they mature, of any reorganization arrangement or other readjustment of debt
plan not involving the United States Bankruptcy Code is instituted by or against ACS, or any
corporate action taken by the Board of Directors of ACS in furtherance of any of the above actions,
any of which events shall constitute an ACS Event of Default that shall not be subject to a cure
period;




     (g) ACS makes an assignment of all or substantially all of its assets for the benefit of
creditors, or the Board of Directors of ACS takes any corporate action in furtherance of the above
action, any of which events shall constitute an ACS Event of Default that shall not be subject to a
cure period;




     (h) Symetra fails to timely make any undisputed payment in accordance with the terms of
Section 6.3, which failure shall constitute a Symetra Event of Default unless such failure is cured
within thirty (30) calendar days after Symetra has received written notice of such failure from
ACS;




     (i) A Party fails to comply with the terms of Article 13, which failure shall constitute an
Event of Default by such Party unless such failure is cured, or substantial progress is made
towards a cure, within seven (7) calendar days following that Party’s receipt of written notice
of such failure from the other Party; or



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     (j) A Party materially breaches any of its other obligations under this Agreement,
which material breach shall constitute an Event of Default by such Party unless such
material breach is cured within thirty (30) calendar days following such Party’s receipt of
written notice of such breach from the other Party.


9.4 Rights and Remedies of ACS Upon Default of Symetra. Upon the occurrence of an Event of Default
by or with respect to Symetra, subject to Section 9.6, ACS shall be entitled to the following
remedies:





     (a) subject to Symetra’s rights as set forth below in this Section, terminate all of
the Services, terminate one (1) or more Service Towers and/or end the Term; and/or




     (b) subject to the terms of Section 11.1, seek to recover damages from Symetra; and/or




     (c) if applicable, obtain the additional rights and remedies set forth in Section
17.5; and/or




     (d) any additional remedies that may be set forth in this Agreement or in any
Schedule, Attachment or Addendum.


Upon the occurrence of a Symetra Event of Default with respect to which ACS exercises a termination
remedy as described in Section 9.4(a), ACS shall effectuate such termination by delivering to
Symetra a Termination Notice specifying Symetra’s projected Termination Date, whereupon the terms
set forth in Section 10.2 shall apply; however, ACS shall remain obligated to perform its
Disentanglement obligations hereunder until they are fulfilled, subject, upon ACS’ request, and
only if such termination is a result of a Section 9.3(g) Symetra Event of Default, to Symetra’s
payment of all: (e) invoices for Fixed Charges monthly in advance; (f) undisputed amounts then due
and owing; and (g) invoices for Variable Charges including, if applicable, Disentanglement
Services, as incurred. Any termination pursuant to this Section shall not constitute a termination
for convenience, and Symetra shall in no event be required to pay Termination Fees to ACS with
respect to any such termination.



9.5 Rights and Remedies of Symetra Upon Default of ACS. Upon the occurrence of an Event of Default
by or with respect to ACS, subject to Section 9.6, Symetra shall be entitled to:





     (a) subject to
Symetra’s rights as set forth below in this Section, terminate all of the Services, terminate one
(1) or more Service Towers (or other defined subset of one (1) or more Service Towers or components
of Services) and/or end the Term; and/or




     (b) subject to the terms of Section 11.2, seek to recover damages from ACS; and/or




     (c) if applicable, obtain the additional rights and remedies set forth in Section
17.5; and/or



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     (d) any additional remedies that may be set forth in this Agreement or in any
Schedule, Attachment or Addendum.


Upon the occurrence of an ACS Event of Default with respect to which Symetra exercises a
termination remedy as described in Section 9.5(a), Symetra shall effectuate such termination by
delivering to ACS a Termination Notice specifying Symetra’s projected Termination Date; however,
ACS shall remain obligated to perform its Disentanglement obligations hereunder until they are
fulfilled. Any termination pursuant to this Section shall not constitute a termination for
convenience, and Symetra shall in no event be required to pay Termination Fees to ACS with respect
to any such termination.



9.6 Non-Exclusive Remedies. The remedies provided in Sections 9.4 and 9.5 and elsewhere in this
Agreement are neither exclusive nor mutually exclusive, and the Parties shall be entitled to any
and all such remedies, and any and all other remedies that may be available to the Parties at law or
in equity, by statute or otherwise, individually or in any combination thereof.



9.7 Survival. The provisions of Articles 10, 11, 15, 16, 18 and 19 and Sections 1.1, 1.3, 1.4, 3.3,
3.4, 4.1.3, 6.1, 6.4, 7.1, 9.2-9.7, 12.1.3, 12.5, 13.2-13.6, 14.4 and any other Sections,
Schedules, Attachments, Exhibits, Addenda or Appendices to this Agreement that, by their express
terms or by their nature, may reasonably be presumed to survive any termination or expiration of
this Agreement, shall so survive.




ARTICLE 10

DISENTANGLEMENT



10.1
General Obligations. Upon any termination or expiration of this Agreement, ACS shall provide
the Disentanglement (as defined herein) services as set forth in this Article. ACS shall accomplish
a complete transition of any terminated Services from ACS and its Subcontractors to Symetra, its
Affiliates and/or to any replacement provider(s) designated by Symetra (collectively, the
“Replacement Provider”), without causing any unnecessary interruption of, or causing any
unnecessary adverse impact on, the Services, any Other Services and/or services provided by Third
Parties (the “Disentanglement”). Without limiting the generality of the foregoing, ACS shall: (a)
cooperate with Symetra, its Affiliates and/or the Replacement Provider, including by promptly
taking all steps required to assist Symetra in effecting a complete Disentanglement; (b) provide to
Symetra, its Affiliates and/or the Replacement Provider all information regarding the Services as
needed for Disentanglement including, without limitation, data conversions, interface
specifications and related professional services; (c) provide for the prompt and orderly conclusion
of all work, as Symetra may direct, including completion or partial completion of Other Services
and/or Out-of-Scope Services, documentation of work in process, and other measures to provide an
orderly transition to Symetra, its Affiliates and/or the Replacement Provider; and (d) accomplish
the other specific obligations described in this Article 10. ACS and Symetra shall discuss in good
faith a plan for determining the nature and extent of ACS’ Disentanglement obligations and for the
transfer of Services in process; provided, however, that ACS’ obligation under this
Agreement to provide all Services necessary for Disentanglement shall not be lessened in any
respect. ACS’ obligation to provide the Services shall not cease until a Disentanglement that


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is satisfactory to Symetra has been completed, including the performance by ACS of all asset
transfers, if any, and other obligations of ACS set forth in this Article 10.



10.2 Disentanglement
Period. The process to effectuate the Disentanglement shall begin on any of the following dates:
(a) the date designated by Symetra in connection with expiration of the Term, which date shall not
be earlier than one hundred eighty (180) calendar days prior to the end of the Term; or (b) the
date specified in any Termination Notice delivered by Symetra to ACS, if Symetra elects to
terminate any or all of the Services pursuant to Sections 9.2 or 9.5 (unless ACS in good faith
disputes such termination); or (c) the date specified in any Termination Notice delivered by ACS to
Symetra pursuant to Section 9.4 (unless Symetra in good faith disputes such termination), and shall
continue: (d) in the case of subsection (a), until expiration of the Term; or (e) in all other
cases, for a period of up to twelve (12) months thereafter, at Symetra’s option. If requested by
Symetra, ACS shall perform its Disentanglement obligations on an expedited basis if Symetra
terminates this Agreement pursuant to Sections 9.2.4 or 9.5.



10.3 Specific Obligations.
Disentanglement shall include, without limitation, the performance of the specific obligations
described in this Section and those described in Section 4.3. In connection with Sections 10.3.3 and
10.3.4 below, ACS shall as soon as reasonably possible following its issuance or receipt of a
Termination Notice, but in no event longer than ten (10) Business Days thereafter, provide to
Symetra a complete and accurate list of all items that will be subject to conveyance or
re-conveyance to Symetra as provided in such Sections. ACS agrees that its agreements with all
Third Parties relating to this Agreement, including Subcontractors, shall not include any terms
that would prohibit or otherwise restrict such Third Parties, including Subcontractors, from
entering into agreements with Symetra, its Affiliates and/or the Replacement Provider (whether
directly or through an assignment) as provided herein.




     10.3.1 Full Cooperation, Information and Knowledge Transfer. During Disentanglement, the
Parties shall cooperate fully with one another to facilitate a smooth transition of the terminated
Services from ACS and its Subcontractors to Symetra, its Affiliates and/or the Replacement
Provider. ACS shall provide such cooperation both before and after the Termination Date, and such
cooperation shall include, without limitation, provision of full, complete, detailed, and
sufficient information (including all information then being utilized by ACS with respect to
programs, tools, utilities and other resources used to provide the Services, as well as the
information and assistance required pursuant to Section 2.5.6, if applicable) and knowledge
transfer with respect to all such information in order to enable Symetra’s, its Affiliates’ and/or
the Replacement Provider’s personnel (or that of Third Parties) to fully assume, become
self-reliant with respect to, and continue without interruption, the provision of the Services. ACS
shall cooperate with Symetra and all of Symetra’s other service providers to provide a smooth
transition at the time of Disentanglement, with no unnecessary interruption of Services, no
unnecessary adverse impact on the provision of Services or Symetra’s activities and no unnecessary
interruption of, or unnecessary adverse impact on, any services provided by Third Parties.



     10.3.2 Third-Party Authorizations. Without limiting the obligations of ACS pursuant to
Section 12.2 and subject to the terms of any Third Party contracts, if requested
by Symetra as part of the Disentanglement, ACS shall procure at no charge to Symetra any Third
Party authorizations necessary to grant Symetra the use and benefit of any Third Party contracts
between ACS



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and Third Party contractors used to provide the Services, pending their assignment to Symetra
pursuant to Section 10.3.4.




     10.3.3 Transfer of Assets. If and as requested by Symetra as part of
the Disentanglement, ACS shall convey to Symetra, its Affiliates and/or the Replacement Provider
from among those assets used by ACS to provide the Services (including ACS Equipment), such assets
(other than software assets otherwise covered by the terms of Section 4.3) as Symetra might select
from the list provided by ACS pursuant to Section 10.3 at a price for each such asset that is the
lesser of: (a) the net book value as reflected on ACS’ books and records; and (b) a fair market
value price determined by a mutually agreed Third Party, or the then-remaining lease value;
provided, however, that to the extent Symetra has paid all or any portion of the purchase price for
any such assets, ACS shall convey such assets to Symetra at a price equal to the original purchase
price less the applicable amounts paid by Symetra. At mutually agreed times during Disentanglement,
ACS shall remove from Symetra’s premises any ACS assets (including ACS Equipment) that Symetra, its
Affiliates and/or the Replacement Provider elect not to purchase. In addition, although Symetra
acknowledges that ACS does not control Third-Party equipment vendors (if any), if requested by
Symetra, ACS shall assist Symetra, its Affiliates, and/or the Replacement Provider in securing
maintenance (including all enhancements and upgrades) and support with respect to any such assets
for so long as Symetra requires at competitive rates.



     10.3.4 Assignment of Contracts. If and as requested by Symetra as part of the Disentanglement,
ACS shall assign to Symetra, its Affiliates and/or the Replacement Provider from among those
leases, maintenance, support and other contracts used by ACS, Symetra or any other Person in
connection with the Services, such contracts as Symetra might select from the list provided by ACS
pursuant to Section 10.3. ACS’ obligation under this Section 10.3.4 shall include ACS’ performance
of all obligations under such leases, maintenance, support and other contracts to be performed by
it with respect to periods prior to the date of assignment, and ACS shall reimburse Symetra for any
Losses resulting from any claim that ACS did not perform any such obligations.



     10.3.5 Delivery of Documentation and Data. If and as requested by Symetra, ACS shall deliver
to Symetra, its Affiliates, and/or the Replacement Provider all documentation and data related to
ACS’ provision of the Services, including the Symetra Data, all results of ACS’ processing
activities and use of Symetra’s Data, as well as all procedures, standards and operating schedules
(including the Service Delivery Reference Manual), held by ACS. Notwithstanding the foregoing, ACS
may retain one (1) copy of such documentation and data, excluding Symetra Data, for archival
purposes or warranty support. ACS shall delete all data storage media used in its processing
activities following completion of its Disentanglement obligations. All test and data processing
material shall be destroyed or turned over to Symetra without undue delay.



     10.3.6 Hiring of Employees. ACS shall as soon as reasonably possible following its issuance or
receipt of a Termination Notice, but in no event later than ten (10) Business Days thereafter,
provide to Symetra a complete and accurate list of all Substantially Dedicated Resources who were
involved in providing the Services during the six (6) month period preceding ACS’ issuance or
receipt of such Termination Notice.
ACS shall cooperate with and assist (and shall cause its Subcontractors to cooperate with and
assist) Symetra, its Affiliates and/or the Replacement



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Provider in offering employment, at the sole discretion of Symetra, to any or all of such
Persons, whether such offers are made at the time of, after or in anticipation of the Termination
Date. ACS shall be solely responsible for and shall pay to any such employees of ACS who are hired
by Symetra, its Affiliates, and/or the Replacement Provider, all severance and related payments, if
any are payable pursuant to ACS’ standard policies, and shall cause relevant Subcontractors to pay
severance and related payments to any such employee of a Subcontractor who is hired by Symetra or
its designee, if any are payable pursuant to such Subcontractors’ standard policies. ACS shall
release (and shall cause its Subcontractors to release) from any restrictive covenants including,
without limitation, non-compete agreements, any of the Persons hired by Symetra, its Affiliates
and/ by the Replacement Provider. Notwithstanding any agreements that ACS may have with its
employees, ACS shall not take or fail to take any actions that would interfere with or prevent
Symetra, its Affiliates and/or the Replacement Provider from hiring any or all of such
Substantially Dedicated Resources. ACS shall not (and shall ensure that its Subcontractors do not)
in any manner communicate disparaging information about Symetra, its Affiliates, and/or the
Replacement Provider, or any of their employees, to transitioning employees or existing employees
of Symetra, its Affiliates and/or the Replacement Provider.



10.4 Preparation for Disentanglement.




     10.4.1 Complete Documentation. In addition to and/or as part of the Service Delivery Reference
Manual, at all times during the Term, ACS shall provide to Symetra complete information, including
complete documentation, in accordance with the standards and methodologies to be implemented by
ACS, for all software (including applications developed as part of the Services) and hardware, that
is sufficient to enable Symetra, its Affiliates, and/or the Replacement Provider, to fully assume
the provision of the Services to Symetra.



     10.4.2 Maintenance of Assets. ACS shall maintain all of the hardware, software, systems,
networks, technologies, and other assets utilized in providing Services to Symetra (including
leased and licensed assets) in good condition and in such locations and configurations as to be
readily identifiable and transferable to Symetra or its designees in accordance with the provisions
of this Agreement; in addition, ACS shall insure such assets in accordance with the requirements of
Article 16.



     10.4.3 Advance Written Consents. At all times during the Term, ACS shall seek to obtain
advance written consents from all licensors (in accordance with Section 4.3), lessors and other
contract parties to the conveyance or assignment of licenses, leases and other contracts to
Symetra, its Affiliates, and/or the Replacement Provider upon Disentanglement. If any such consent
cannot be obtained, ACS shall so notify Symetra in writing, and Symetra may: (a) as to the affected
contract(s), waive this requirement in writing; or (b) elect to enter into the applicable license,
lease or other contract directly with the applicable Third Party. ACS also shall obtain for Symetra
the right, upon Disentanglement, to obtain maintenance (including all enhancements and upgrades)
and support with respect to the assets that are the subject of such leases, licenses and other
contracts at the price at which,
and for so long as, such maintenance and support is made commercially available to other
customers of such Third Parties.



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     10.4.4 All Necessary Cooperation and Actions. ACS shall provide all cooperation, take such
additional actions, and perform such additional tasks, as may be necessary to ensure a timely
Disentanglement in compliance with the provisions of this Article 10.



     10.4.5 Payment for Disentanglement Services. Symetra shall be required to pay (at the Service
Rates, unless other rates are then agreed to by the Parties) for any Disentanglement Services that
are both outside the scope of the Services and cannot be accomplished by the Substantially
Dedicated Resources without adversely impacting ACS’ ability to comply with the SLRs.
Notwithstanding the foregoing: (a) the ACS Key Personnel shall exercise all commercially reasonable
efforts to minimize the costs and expenses associated with such Disentanglement services; and/or
(b) Symetra may require ACS to re-focus the work efforts of the Substantially Dedicated Resources
toward Disentanglement activities and waive any resulting failure of ACS to comply with the SLRs.
ACS shall not: (y) in anticipation of sending or receiving a Termination Notice or the expiration
of the Term, reduce the number of Substantially Dedicated Resources, nor change the identities of
the Substantially Dedicated Resources; or (z) without Symetra’s prior written consent, reduce the
number, or change the identities, of the Substantially Dedicated Resources during the
Disentanglement Period.



ARTICLE 11

 LIMITATIONS ON LIABILITY



Subject to the further terms of this Article 11, a breaching Party shall be liable to the other
Party for all damages incurred by such Party as a result of the breaching Party’s failure to
perform its obligations under this Agreement.



11.1 Cap On Liability. EXCEPT AS OTHERWISE PROVIDED IN SECTIONS 11.4 AND 11.5, THE AGGREGATE
CUMULATIVE MONETARY LIABILITY OF EITHER PARTY (INCLUDING THE AFFILIATES OF EACH PARTY) FOR ALL
CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT AND/OR ANY COUNTRY AGREEMENTS, NOTWITHSTANDING
THE FORM IN WHICH ANY ACTION IS BROUGHT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED
IN THE AGGREGATE TO THE TOTAL FEES PAID AND/OR PAYABLE UNDER THIS AGREEMENT AND/OR ANY COUNTRY
AGREEMENTS DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE ON WHICH THE FIRST CLAIM AROSE
(IT BEING THE UNDERSTANDING OF THE PARTIES THAT IDENTIFYING THE “FIRST” CLAIM WILL ESTABLISH THE
BEGINNING POINT FOR ANY TIME PERIOD DESCRIBED IN THIS SECTION 11.1), EXCEPT THAT IF SUCH EVENT
ARISES AT ANY TIME FOLLOWING EXPIRATION OR TERMINATION OF THIS AGREEMENT, THEN SUCH AMOUNT SHALL BE
EQUAL TO THE FEES PAID BY SYMETRA UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD
IMMEDIATELY PRECEDING SUCH EXPIRATION OR TERMINATION DATE (THE DOLLAR AMOUNT
DERIVED BY APPLYING THE TERMS OF THIS SECTION SHALL CONSTITUTE THE “SYMETRA CAP” AS IT RELATES TO
THE CAP ON SYMETRA’S POTENTIAL LIABILITY TO ACS AND THE “ACS CAP” AS IT RELATES TO THE CAP ON ACS’
POTENTIAL LIABILITY TO SYMETRA).




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NOTWITHSTANDING ANYTHING THAT MAY BE CONTAINED HEREIN TO THE CONTRARY, NEITHER FEE REDUCTIONS NOR
CORRECTIVE ASSESSMENTS PAID OR PAYABLE TO SYMETRA SHALL COUNT TOWARD SATISFACTION OF THE ACS CAP;
HOWEVER, TO THE EXTENT SYMETRA RECEIVES MONETARY DAMAGES FOR THE REDUCED VALUE OF SERVICES RECEIVED
BY SYMETRA AS A RESULT OF ACS’ FAILURE TO ACHIEVE ONE (1) OR MORE SERVICE LEVEL REQUIREMENTS OR TO
TIMELY ACHIEVE ONE (1) OR MORE CRITICAL MILESTONES, THE AMOUNT OF THE FEE REDUCTIONS AND/OR
CORRECTIVE ASSESSMENTS ACTUALLY PAID OR CREDITED TO SYMETRA UNDER THE AGREEMENT SHALL BE DEDUCTED
FROM SUCH DAMAGES AWARD SOLELY TO THE EXTENT NECESSARY TO AVOID COMPENSATING SYMETRA TWICE FOR THE
SAME SERVICE LEVEL REQUIREMENT OR CRITICAL MILESTONE FAILURE.



11.2 Recoverable Damages. WITHOUT LIMITING THE GENERALITY OF SECTION 11.1, AND NOTWITHSTANDING ANY
CONTRARY TERMS IN SECTION 11.3, ACS AGREES THAT THE FOLLOWING TYPES OF DAMAGES (BY WAY OF EXAMPLE
AND NOT OF LIMITATION) SHALL BE INTERPRETED AND CONSTRUED TO CONSTITUTE DIRECT DAMAGES RECOVERABLE
BY SYMETRA PURSUANT TO SECTION 11.1, AND ACS SHALL NOT CLAIM OTHERWISE:





     A. COSTS AND EXPENSES
INCURRED TO SELECT, PROCURE,
MIGRATE TO AND IMPLEMENT SUBSTANTIALLY EQUIVALENT REPLACEMENT SERVICES (FROM AN IN-HOUSE OR
REPLACEMENT PROVIDER) INCLUDING, WITHOUT LIMITATION, COSTS AND EXPENSES INCURRED: (i) FOR
EMPLOYEES (WAGES AND SALARIES, BOTH STRAIGHT TIME AND OVERTIME, AND RELATED EXPENSES,
INCLUDING OVERHEAD ALLOCATIONS), CONTRACTORS, TRAVEL EXPENSES, TELECOMMUNICATIONS CHARGES
AND OTHER SIMILAR CHARGES; AND (ii) TO RE-CREATE, RE-LOAD AND/OR CONVERT ANY OF SYMETRA’S
DATA, AND TO CREATE AND TEST INTERFACES;




     B. REGULATORY FINES AND/OR PENALTIES INCLUDING,
WITHOUT LIMITATION, THOSE ASSOCIATED WITH DELAYS IN ELECTRONIC TRANSFERS OR FAILURES TO
COMPLY WITH REGULATORY DEADLINES; AND




     C. IN THE EVENT OF AN ACS CHANGE IN CONTROL PERMITTING SYMETRA TO TERMINATE THIS
AGREEMENT UNDER SECTION 9.2.2(c)(ii): (I) IF SYMETRA ELECTS NOT TO EXERCISE ITS RIGHT OF
TERMINATION UNDER SUCH SECTION, ALL COSTS AND EXPENSES INCURRED AS A RESULT OF ANY SUCH
CHANGE IN CONTROL INCLUDING, IF APPLICABLE UNDER THE CIRCUMSTANCES, THE COSTS AND EXPENSES
ASSOCIATED WITH SELECTING, PROCURING, MIGRATING TO AND IMPLEMENTING
SUBSTANTIALLY EQUIVALENT REPLACEMENT THIRD PARTY APPLICATION SYSTEMS IF ONE OR MORE OF
SYMETRA’S



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APPLICATION VENDORS WILL NOT CONSENT TO HAVING AN ACQUIRING ENTITY ACT AS SYMETRA’S
OUTSOURCING PROVIDER PLUS ANY APPROVAL AND/OR CONSENT FEES NOT PAID UNDER THE TERMS OF
SECTION 9.2.2 (THE “CHANGE IN CONTROL EXPENSES”); AND (II) IF SYMETRA ELECTS TO EXERCISE
ITS RIGHT OF TERMINATION UNDER SUCH SECTION, ALL CHANGE IN CONTROL EXPENSES LESS ANY COSTS
AND EXPENSES AVOIDED BY SYMETRA AS A RESULT OF ITS TERMINATION OF ONE OR MORE CONTRACTS
WITH THOSE APPLICATION VENDORS THAT FAIL TO CONSENT TO HAVING AN ACQUIRING ENTITY ACT AS
SYMETRA’S OUTSOURCING PROVIDER.


11.3 Non-Direct Damages. EXCEPT AS OTHERWISE PROVIDED IN SECTIONS 11.4 AND 11.5, NEITHER PARTY SHALL
BE LIABLE TO THE OTHER PARTY OR TO ANY THIRD PARTY CLAIMING BY OR THROUGH THE OTHER PARTY FOR
CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES WITH RESPECT TO ANY
CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND REGARDLESS OF THE FORM IN WHICH ANY ACTION IS BROUGHT.



11.4 Symetra Exceptions from the Limitations on Liability. THE LIMITATION ON SYMETRA’S LIABILITY
SET FORTH IN SECTIONS 11.1 AND 11.3 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO: (A)
SYMETRA’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.2 (INDEMNIFICATION BY SYMETRA); (B)
SYMETRA’S FAILURE TO COMPLY WITH THE PROVISIONS OF ARTICLE 13 (SECURITY AND CONFIDENTIALITY); (C)
THE WILLFUL MISCONDUCT OR GROSS NEGLIGENCE OF SYMETRA OR ANY ENTITY TO WHICH SYMETRA HAS
SUBCONTRACTED ITS OBLIGATIONS UNDER THIS AGREEMENT; OR (D) SYMETRA’S FAILURE TO COMPLY WITH THE
PROVISIONS OF ARTICLE 12 (PROPRIETARY RIGHTS). FURTHER, THE LIMITATION ON SYMETRA’S LIABILITY SET
FORTH IN SECTION 11.1 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO SYMETRA’S OBLIGATION
TO MAKE ANY PAYMENTS THEN DUE AND OWING.



11.5 ACS Exceptions from the Limitations on Liability. THE LIMITATION ON ACS’ LIABILITY SET FORTH
IN SECTIONS 11.1 AND 11.3 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO: (A) ACS’
INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.1 (INDEMNIFICATION BY ACS), EXCLUDING ACS’
INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.1.8 (NON-PERFORMANCE); (B) ACS’ FAILURE TO COMPLY WITH
THE PROVISIONS OF ARTICLE 13 (SECURITY AND CONFIDENTIALITY); (C) ACS’ REPUDIATION OF, OR UNEXCUSED
REFUSAL TO PERFORM, THE SERVICES IN VIOLATION OF
SECTION 17.3 (CONTINUED PERFORMANCE; NO TOLLING OF CURE PERIODS); (D) THE WILLFUL MISCONDUCT OR
GROSS NEGLIGENCE OF ACS AND/OR ITS SUBCONTRACTORS; (E) ACS’ FAILURE TO COMPLY WITH THE PROVISIONS
OF ARTICLE 12 (PROPRIETARY RIGHTS); (F) ACS’ INDEMNIFICATION OBLIGATIONS


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UNDER ATTACHMENT K FOR A VIOLATION OF THE NON-DISCLOSURE AND/OR USE OBLIGATIONS RELATING TO
SYMETRA PHI; OR (G) ACS’ OBLIGATIONS UNDER SECTION 14.5(b)(iii). FURTHER, THE LIMITATION ON ACS’
LIABILITY SET FORTH IN SECTION 11.3 SHALL NOT APPLY TO ACS’ INDEMNIFICATION OBLIGATIONS UNDER
ATTACHMENT K FOR A VIOLATION OF ANY OBLIGATIONS THEREUNDER EXCEPT FOR THOSE DESCRIBED IN THE
FOREGOING SUBSECTION (F), BUT ONLY UNTIL SUCH TIME AS THE DOLLAR VALUE OF THE ACS CAP HAS BEEN
ACHIEVED.



11.6 Costs of Cure. To the extent a Party elects to cure any failure by it to comply with its
obligations under the Agreement, all costs and expenses associated with such cure shall be borne
solely by the curing party and shall in no event count toward satisfaction of the either the ACS
CAP or the SYMETRA CAP, as applicable.



11.7 Attorneys’ Fees. If a Party brings an action, suit or proceeding (including, without
limitation, any arbitration proceeding under Section 17.2) against the other Party to this
Agreement arising out of or relating to this Agreement, or pertaining to a declaration of rights
under this Agreement, the trier of fact may, in the exercise of its discretion, award the Party it
finds to be the prevailing party in such action, suit or proceeding that portion or all of its
attorneys’ fees, costs and expenses that it deems to be appropriate under the facts and
circumstances.




ARTICLE 12

PROPRIETARY RIGHTS




12.1 Work Product.




     12.1.1 Symetra Sole Owner. Symetra shall be the sole and exclusive owner of all Work Product,
and of all copyright, patent, trademark, trade secret and other proprietary rights in and to the
Work Product. Ownership of the Work Product shall inure to the benefit of Symetra from the date of
conception, creation or fixation of the Work Product in a tangible medium of expression (whichever
occurs first). Each copyrightable aspect of the Work Product shall be considered a
“work-made-for-hire” within the meaning of the Copyright Act of 1976, as amended. If and to the
extent such Work Product, or any part thereof, is not considered a “work-made-for-hire” within the
meaning of the Copyright Act of 1976, as amended, ACS hereby expressly assigns to Symetra all
exclusive right, title and interest in and to the Work Product, and all copies thereof, and in and
to the copyright, patent, trademark, trade secret, and all other proprietary rights therein,
whether in the United States or any other country, territory or jurisdiction, that ACS may have or
obtain, without further consideration, free from any claim, lien for balance due, or rights of
retention thereto on the part of ACS. ACS shall obtain similar written undertakings from all ACS
Personnel who will perform any Services, so as to ensure Symetra’s ownership of the Work Product as
provided herein, and shall not commence the deployment of any such Personnel until such a written
undertaking has been obtained from such Personnel and delivered to ACS. ACS acknowledges that the
Parties do not
intend ACS to be a joint author of the Work Product within the meaning of the Copyright Act of
1976, as amended, and that ACS shall in no event be deemed the joint author of any Work Product.
Symetra shall have unrestricted access to all ACS materials, premises and computer files containing
the Work Product. The Parties



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will cooperate with each other and execute such other documents as may be appropriate to
achieve the objectives in this Section.



     12.1.2 ACS License to Use. Symetra hereby grants to ACS a non-transferable, non-exclusive,
royalty-free, fully paid-up license to use any Work Product solely as necessary to provide the
Services to Symetra and/or its Affiliates. Except as provided in this Section, neither ACS nor any
Subcontractor shall have the right to use the Work Product in connection with the provision of
services to its other customers without the prior written consent of Symetra, which consent may be
withheld or given in Symetra’s sole discretion.



     12.1.3 Intellectual Property. ACS promptly and fully shall disclose in writing and deliver to
Symetra all Work Product, which delivery, in the case of computer programs, shall include both
source code and object code and all available user manuals and other documentation, including any
documentation specifically requested by Symetra. ACS shall execute and deliver any and all patent,
copyright or other applications, assignments, and other documents that Symetra requests for
protecting the Work Product, whether in the United States or any other country, territory or
jurisdiction. Symetra shall have the full and sole power to prosecute such applications and to take
all other action concerning the Work Product, and ACS shall cooperate, at Symetra’s expense, in
the preparation and prosecution of all such applications and in any legal actions and proceedings
concerning the Work Product. ACS shall provide to Symetra’s Office of the General Counsel, on a
quarterly basis, a written report with appropriate information to enable Symetra to pursue all
intellectual property registrations or other protections for Symetra’s interests in the Work
Product.



     12.1.4 ACS Underlying and Derivative Works. Notwithstanding anything to the contrary contained
in this Agreement, including in this Section 12.1, ACS shall be the sole and exclusive owner of all
ACS Underlying Works and all Derivative Works thereof that do not contain Work Product (“ACS
Derivative Works”).



     12.1.5 Third-Party Underlying and Derivative Works. Notwithstanding anything to
the contrary contained in this Agreement, including this Section 12.1, the sole and exclusive owner
of any Third Party’s Underlying Works and of all Derivative Works thereof that are created, invented, conceived, and fixed in a tangible medium of expression by such Third Party (such
Derivative Works, collectively with the Third Party’s Underlying Works, the “Third-Party Works”)
shall be the applicable Third Party; provided, however, that ACS shall not implement or utilize any
Third-Party Works in the provision of any Services unless the Third-Party Works are commercially
available or ACS shall have used commercially reasonable efforts to cause such Third Party to agree
to grant to Symetra (at Symetra’s cost and expense) a perpetual, irrevocable, non-exclusive,
fully-paid license to use, copy, modify, and sublicense the Third-Party Works in connection with
the conduct of Symetra’s business.


12.2 Rights and Licenses. ACS shall obtain from Third Parties all rights and licenses required to
perform the Services.



12.3 Symetra Data. Symetra shall permit ACS to have access to Symetra Data solely to the extent ACS
requires access to such data to provide the Services in accordance with the terms of


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this Agreement. ACS may only access and process Symetra Data in connection herewith or as directed
by Symetra in writing and may not otherwise modify Symetra Data, merge it with other data,
commercially exploit it or engage in any other practice or activity that may in any manner
adversely affect the integrity, security or confidentiality of such data, other than as
specifically permitted herein or as directed by Symetra in writing. ACS understands and agrees that
Symetra owns all right, title, and interest in and to the Symetra Data and in and to any
modification, compilation or Derivative Works therefrom (collectively, “Data and Modified Data”),
and also owns all copyright, trademark, trade secrets, and other proprietary rights in and to the
Data and Modified Data.



12.4 Infringement. Each of the Parties shall perform its responsibilities under this Agreement in a
manner that does not infringe, or constitute an infringement or misappropriation of, any patent,
trade secret, copyright or other proprietary right of any Third Party, or a violation of the other
Party’s software license agreements or intellectual property rights disclosed to or known by such
Party.



12.5 Cooperation. If at any time Symetra brings, or investigates the possibility of bringing, any
claim against any Person for infringement of any patent, trademark, copyright or similar
proprietary right of Symetra, including misappropriation of trade secrets and misuse of
confidential information, then ACS, upon the request and at the expense of Symetra, shall cooperate
with and assist Symetra in the investigation or pursuit of such claim, and provide Symetra with any
information in the possession of ACS that may be of use to Symetra in the investigation or pursuit
of such claim.




ARTICLE 13

 SECURITY AND CONFIDENTIALITY




13.1 Security.




     13.1.1 Data Security Program. ACS shall at all times maintain in effect a comprehensive data
security program that includes reasonable and appropriate technical, organizational and physical
security measures designed to protect against the destruction, loss, unauthorized access and/or
alteration of data, including Symetra Data, in ACS’ possession, and which shall be: (a) no less
rigorous than those measures maintained (or required to be maintained) by Symetra as of the
Restatement Date (or required or implemented by Symetra in the future); (b) no less rigorous than
those measures maintained by ACS for its own information of a similar nature; (c) no less rigorous
than those measures that generally are implemented by providers of outsourcing services; and (d)
compliant with all Symetra policies and procedures with which Symetra advises ACS it is required to
comply (provided that ACS’ compliance with any such Symetra policies and procedures that are
implemented and/or modified following the Restatement Date shall be effected through the Change
Management Procedures), including those relating to the privacy, security, preservation and
retention of data. The content and implementation of such data security program and associated
technical, organizational and security measures shall be fully documented by ACS in the Service
Delivery
Reference Manual. From time to time, but not less frequently than annually, ACS proactively
shall provide to Symetra information regarding industry-leading security best practices and ACS’
recommendations for implementing any of such practices. If



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Symetra wants to implement any of such practices, the Parties shall do so in accordance with the
Change Management Procedures.



     13.1.2 Changes. Under no circumstances shall ACS make any changes that materially weaken any
technical, organizational or physical security measures in place to safeguard Symetra Data, or
result in ACS’ failure to meet any of the minimum standards set forth in Section 13.1.1, without
Symetra’s prior written approval. Under no circumstances shall ACS Personnel access, attempt to
access, or allow others to access, Symetra Data unless such access is required for the performance
of ACS’ obligations under the Agreement or otherwise permitted under the Agreement.



     13.1.3 Data Back-Ups. Symetra shall have the right to keep backup files of the Symetra Data in
its possession if it so chooses. ACS shall provide Symetra with downloads of Symetra Data, as
requested and directed by Symetra, to enable Symetra to maintain such backup copies.



     13.1.4 Security Breaches. Without limiting the additional requirements set forth in Section
14.5, if ACS discovers or is notified of a breach or potential breach of security relating to
Symetra Data, ACS immediately shall: (a) notify Symetra of such breach or potential breach; (b)
investigate (with Symetra’s participation) such breach or potential breach, and coordinate with
Symetra on the development of a risk assessment, Root Cause Analysis and corrective action plan;
and (c) if ACS is responsible for the source of the breach or potential breach: (i) provide a
written report to Symetra of such risk assessment, Root Cause Analysis and action plan; (ii)
remediate the effects of such breach or potential breach of security as soon as practicable, or
cooperate with Symetra’s remediation activities if ACS is not responsible for the source of the
breach or potential breach; and (iii) provide Symetra with reasonable assurances that such breach
or potential breach shall not recur.



     13.1.5 Disposition of Media. If ACS removes from service any media on which Symetra Data was
stored, ACS permanently shall destroy or erase such media. Under no circumstances shall ACS use or
re-use media on which Symetra Data has been stored to store data of any other ACS customer or to
deliver data to a Third Party, including another ACS customer, unless such media has been securely
erased in accordance with Symetra’s policies and procedures.



     13.1.6 Information Access. Prior to performing any Services, ACS Personnel who will have
access to Symetra Data and/or systems shall execute the Parties’ agreements and forms concerning
access protection and data/software security consistent with the terms and conditions of this
Agreement. ACS Personnel shall comply with all policies and procedures of Symetra and its Affiliates
regarding data access, privacy and security, including those prohibiting or restricting remote
access to Symetra systems and data. Symetra shall authorize, and ACS shall issue, any necessary
information-access mechanisms, including access IDs and passwords, and ACS agrees that the same
shall be used only by the ACS Personnel to whom they are issued. ACS shall provide to such ACS
Personnel only such level of access as is minimally necessary to perform the tasks
and functions for which such ACS Personnel are responsible. Promptly following Symetra’s
request (but in the absence of any request from Symetra, at least quarterly), ACS shall provide
Symetra with an updated list of those ACS Personnel having access to Symetra’s and/or its
Affiliate’s systems, software, and data, and the level of such access. Computer data and software,



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including Symetra Data, provided by Symetra or accessed (or accessible) by ACS Personnel,
shall be used by such Personnel only in connection with the obligations provided hereunder, and
shall not be commercially exploited by ACS or its Subcontractors in any manner whatsoever. Without
limiting the terms of Section 9.6, failure of ACS Personnel to comply with the provisions of this
Article 13 may result in Symetra restricting offending Personnel from access to Symetra computer
systems or Symetra Data. ACS shall maintain and ensure the confidentiality and security of Symetra
Data.



     13.1.7 Background Checks. In accordance with the further terms of this Section: (a) ACS shall
conduct, or shall cause to be conducted, the checks and screens described in Attachment S
respecting ACS Personnel who are assigned to perform Services, and ACS shall not assign a Person to
perform Services if the required checks and screens have not been performed in respect of such
Person; (b) ACS shall review the results of such checks and screens to verify that each Person
meets ACS’ standards, and ACS shall not assign a Person to perform Services if the results of any
such checks and screens demonstrate that any such Person does not meet ACS’ standards; and (c) if
and to the extent requested by Symetra, ACS shall present the results of the checks and screens to
Symetra for its review (and ACS shall obtain all releases, waivers or permissions required for the
release of such information to Symetra), or ACS shall certify to Symetra in writing on an annual
basis its compliance with the terms of this Section. If and to the extent requested by Symetra, ACS
shall conduct or shall cause to be conducted any additional Personnel-related checks or screens
that Symetra deems to be reasonably necessary. Symetra shall reimburse ACS for the reasonable
out-of-pocket costs (without mark-up) incurred by ACS in connection with performance of such
additional checks and/or screens.



     13.1.8 Scope of Security Services. For the avoidance of doubt, the Services include ACS’
performance of the security-related duties and responsibilities set forth in Schedule 6.



13.2 Confidential Information.




     13.2.1 Non-Disclosure.




     (a) All Confidential Information disclosed by the Disclosing Party to the Receiving
Party shall be deemed the sole property of the Disclosing Party and/or its Affiliates and
shall be used solely by the Receiving Party and its Personnel for purposes of performing
the Receiving Party’s obligations and/or exercising the Receiving Party’s rights under
this Agreement, and, except as permitted under Sections 13.2.3 and 13.3, shall not be
published, transmitted, released or disclosed by the Receiving Party or its Personnel to
any other Person without the prior written consent of the Disclosing Party, which consent
shall not be unreasonably withheld.




     (b) The Receiving Party shall implement and maintain appropriate policies and
procedures to safeguard the confidentiality of the Disclosing Party’s Confidential Information in accordance with subsection (a) above. The Receiving Party shall require as a
condition of any subcontract that the Subcontractor expressly acknowledge and agree to be
bound by confidentiality requirements that are no less restrictive than the requirements to
which the Receiving Party is bound under this Agreement.



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     13.2.2 Disclosure Requests. Except to the extent Confidential Information is permitted to be
disclosed pursuant to Sections 13.2.3 or 13.3, any and all requests, from whatever source, for
copies of, access to, or disclosure of the Disclosing Party’s Confidential Information shall be
promptly submitted to the Disclosing Party for disposition.



     13.2.3 Permitted Disclosures. The Disclosing Party shall require each of its contractors
(including Subcontractors) and agents providing Services hereunder or otherwise having access, in
whatever form or function, to the Disclosing Party’s Confidential Information, to execute, prior to
any such activity or access, a confidentiality agreement, the terms of which shall be no less
stringent than the confidentiality requirements to which the Receiving Party is bound under this
Agreement and under which such contractors (including Subcontractors) and agents agree to protect
and maintain as confidential all of the Disclosing Party’s Confidential Information (including,
without limitation, following any termination of the Disclosing Party’s relationship with any such
contractor (including Subcontractors) and/or agents). The Receiving Party may disclose the
Disclosing Party’s Confidential Information only to those of its Personnel who have a need to know
the Disclosing Party’s Confidential Information in order to perform their duties and/or exercise
their rights under this Agreement, as determined by an appropriate official of the Disclosing
Party, and only to the extent minimally necessary. Regardless of the form of any agreement
executed with Receiving Party’s contractors (including Subcontractors) and agents, ACS shall retain
liability for all breaches of this Agreement and for the acts or omissions of its Personnel,
including the unauthorized use or disclosure of the Disclosing Party’s Confidential Information, by
its Personnel. Notwithstanding any contrary terms that may be contained herein, the Receiving Party
shall have the right to disclose the Disclosing Party’s Confidential Information to the Receiving
Party’s accountants, attorneys, financial advisors, banks and other financing sources and other
similar advisors who have a need to know such Confidential Information, and Symetra shall have the
right to disclose ACS’ Confidential Information to a Replacement Provider to the extent strictly
necessary.


13.3 Legally Required Disclosures. The Receiving Party may disclose the Confidential Information of
the Disclosing Party to the extent disclosure is based on the good faith written opinion of the
Receiving Party’s legal counsel that disclosure is required by law or by order of a court or
governmental agency or in order to comply with applicable Securities and Exchange Commission
(“SEC”) requirements; provided, however, that the Receiving Party shall give advance notice of such
requested disclosure and legal opinion to the Disclosing Party prior to any such disclosure (except
in the case of SEC-required disclosures or when a judicial or other binding governmental order or
decree or binding written instruction of a governmental regulator may prevent such notice) and
shall use all commercially reasonable efforts to obtain a protective order or otherwise protect the
confidentiality of the Disclosing Party’s Confidential Information. Notwithstanding the foregoing,
the Disclosing Party reserves the right to obtain a protective order or otherwise protect the
confidentiality of such Confidential Information. For purposes of this Section, the Office of
General Counsel of each Party may act as that Party’s legal counsel.



13.4 Notification and Mitigation. In the event of any impermissible disclosure, loss or destruction
of Confidential Information, the Receiving Party shall immediately notify the Disclosing


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Party and take all reasonable steps to mitigate any potential harm or further disclosure, loss
or destruction of such Confidential Information.



13.5 Return of Confidential Information. Subject to the further terms of this Section, on or before
the Termination Date, and at any other time upon written request by the Disclosing Party, the
Receiving Party promptly shall return to the Disclosing Party all Confidential Information (and all
copies thereof) of the Disclosing Party then in its possession or control, in whatever form, or, in
the case of a written request by the Disclosing Party, the Confidential Information specified in
such request as then in the Receiving Party’s possession or control, in whatever form. In addition,
unless the Disclosing Party otherwise consents in writing, the Receiving Party also shall deliver
to the Disclosing Party or, if requested by the Disclosing Party, shall delete or destroy, any
copies, duplicates, summaries, abstracts or other representations of any such Confidential
Information or any part thereof, in whatever form, then in the possession or control of the
Receiving Party. Notwithstanding the foregoing: (a) ACS may retain one (1) copy of documentation
and data, excluding Symetra Data, for archival purposes or warranty support; provided, however,
that any subsequent disclosure of such archived data shall comply with this Article 13; and
(b) Symetra may retain ACS’ Confidential Information to the extent required by law or regulation,
to the extent otherwise permitted under this Agreement and for legal archival purposes.



13.6 Injunctive Relief. If the Receiving Party or anyone acting on its behalf or operating under
its control publishes, transmits, releases, discloses or uses any Confidential Information of the
Disclosing Party in violation of this Article 13, or if the Disclosing Party anticipates that the
Receiving Party may violate or continue to violate any restriction set forth in this Article 13,
then the Disclosing Party shall have the right to have the provisions of this Article 13
specifically enforced by any court having equity jurisdiction, without being required to post bond
or other security and without having to prove the inadequacy of available remedies at law, it being
acknowledged and agreed that any such violation shall cause irreparable injury to the Disclosing
Party and that monetary damages shall not provide an adequate remedy.




ARTICLE 14

LEGAL COMPLIANCE



14.1 Compliance with All Laws and Regulations. At its own cost and expense, ACS shall perform its
obligations hereunder in compliance with all laws and regulations throughout the world that are
applicable to it as an operator of its business and/or in connection with performance of its
obligations hereunder, including, without limitation, all laws and regulations relating to the
collection, dissemination, transfer and use of data, specifically including, without limitation,
the privacy and security of confidential, personal, sensitive or other protected data. ACS
acknowledges and agrees that it may be required to modify the manner in which it provides the
Services to Symetra in order to be compliant with policies and procedures developed by Symetra that
are designed to assure compliance with HIPAA, the Personal Information Statutes, GLB and all other
laws and regulations that are applicable to Symetra as an operator of its business (“Symetra
Laws”). Without limiting the generality of the foregoing, such policies and procedures may require
ACS to cause its Personnel with access to the Symetra Data to execute confidentiality and
non-disclosure agreements. Any such change required under this Section 14.1 shall be effected
through the Change Management Procedures, and Symetra shall be responsible for any


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additional costs or expense resulting from such change to the extent relating to Symetra Laws,
provided that ACS use all commercially reasonable efforts to mitigate any such additional costs and
expenses (including by spreading the cost thereof in equal portions among all ACS customers
affected by the change). No provision of this Agreement, including any In-Scope Service Request,
shall have any force or effect if it would cause a violation of any law or regulation, or would
require any consent or approval to prevent any such violation.



14.2 ACS Permits, Licenses and Assistance. ACS shall obtain and maintain, and shall cause its
Subcontractors to obtain and maintain, at no cost to Symetra, all approvals, permissions, permits,
licenses, and other forms of documentation required in order to comply with all foreign or domestic
statutes, ordinances, and regulations or other laws that may be or become applicable to performance
of Services hereunder. Symetra reserves the right to reasonably request and review all such
applications, permits, and licenses prior to the commencement of any Services hereunder. If
requested, Symetra shall cooperate with ACS, at ACS’ cost and expense, to obtain any such
approvals, permits and licenses. Similarly, and without additional charge or fee, ACS shall provide
relevant assistance to Symetra in its attempt to fully comply with any domestic or foreign laws
concerning data protection, including any obligation to certify or respond to any data protection
authority regarding such matters.



14.3 Hazardous Materials. In providing the Services, ACS shall be responsible for compliance with
all Environmental Laws and all other laws, rules, regulations, and requirements regarding Hazardous
Materials, health and safety, notices and training. ACS shall not store any Hazardous Materials at
any Symetra Site. ACS agrees to take, at its expense, all actions necessary to protect Third
Parties including, without limitation, Symetra Personnel, from any exposure to Hazardous Materials
generated or utilized in its performance under this Agreement. ACS agrees to report to the
appropriate governmental agencies all discharges, releases, and spills of Hazardous Materials that
are required to be reported by any Environmental Law and to immediately notify Symetra of same.
ACS shall not be liable to Symetra for Symetra’s failure to comply with, or violation of, any
Environmental Law.



14.4 HIPAA.




     14.4.1 General. In order to address certain requirements that are now or will become
applicable to Symetra and/or one (1) or more of its Affiliates pursuant to regulations issued
pursuant to the Health Insurance Portability and Accountability Act of 1996 (as the same may have
been and/or may be amended from time-to-time, “HIPAA”), ACS shall comply with the requirements set
forth in Attachment K and shall, if and as requested by Symetra, execute with any such Affiliate a
separate agreement that contains terms and conditions that are substantially the same as those set
forth in Attachment K. Notwithstanding anything contained herein to the contrary, ACS agrees that
Attachment K (and any separate agreements that may be entered into by ACS and any Symetra
Affiliate) shall be modified appropriately if Symetra determines that such modifications
are necessary for Symetra and/or its Affiliates to comply with any and all modifications to
HIPAA and/or its implementing regulations.



     14.4.2 Security Requirements. ACS acknowledges that certain Security and Electronic Signature
Standards have been issued by the Secretary (as the same may have been and/or may



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be modified from time-to-time, the “Security Standards”) and that such Security Standards will
affect the manner in which ACS provides the Services to Symetra hereunder. Having acknowledged the
foregoing, ACS agrees that it will cooperatively work with Symetra and, as part of the Services,
take all actions that may be necessary to ensure Symetra’s and/or it Affiliates’ ability to comply
with the Security Standards. ACS agrees that this provision shall equally apply with any other
security or privacy standards as may be promulgated under domestic or foreign law concerning such
matters.


14.5 Personal Information Statutes. ACS acknowledges that Symetra Confidential Information
includes personal information pertaining to residents of many different states and that most states
(including the state of Washington, at Wash. Rev. Code §19.255.010) have adopted statutes (the
“Personal Information Statutes”) aimed at protecting individuals whose personal information is
collected and/or maintained by entities such as Symetra. Having acknowledged the foregoing: (a) ACS
shall ensure that the system and/or the network complies with the requirements of all applicable
Personal Information Statutes (including any similar federal statutes that may be enacted); and (b)
in the event of any unauthorized disclosure of or access to personal information, ACS shall:





     (i) promptly report such unauthorized disclosure or access to Symetra;




     (ii) mitigate,
to the extent practicable, any harmful effect of such disclosure or access that is known to
ACS; and




     (iii) cooperate with Symetra in providing any notices regarding impermissible disclosures
caused by such disclosure or access that Symetra deems appropriate. To the extent such unauthorized
disclosure or access is attributable to a breach by ACS of its obligations under the Agreement with
respect to personal information, ACS shall bear: (A) the costs incurred by ACS to comply with its
legal obligations relating to such breach; and (B) in addition to any other damages for which ACS
may be liable, the costs incurred by Symetra and/or its Affiliates in complying with its or their
legal obligations relating to such breach. Nothing contained herein shall be deemed to release ACS
from its indemnification obligations as set forth in Section 15.1.


14.6 Data Protection. The terms
of this Section shall be applicable in European Union countries where this Agreement may be
performed, and shall be “localized”, as necessary, to address local requirements and
considerations.





     (a) General Compliance. ACS shall during the Term comply with all applicable laws,
regulations, regulatory requirements and codes of practice in connection with all
processing of personal data by ACS pursuant to its obligations under this Agreement,
including, without limitation, by complying with all the provisions of the applicable
country’s data protection act and its amendments if any (the “Act”) and any regulations or
instruments thereunder, and of Directive 95/46/EC of the European Parliament and of the
Council on the Protection of Individuals with Regard to the Processing of Personal Data and
on the Free Movement of Such Data and any relevant recommendation issued by Article 29
working group and/or the data protection authority in the applicable country (together



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with the Act, the “Data Protection Laws”), and shall not do, or cause or permit to be done,
anything which may cause or otherwise result in a breach by Symetra of the same. ACS will oblige
its Personnel to comply with applicable Data Protection Laws and to undertake in writing only to
collect, process or use any personal data received from Symetra for purposes of providing the
Services and not to make personal data received from Symetra available to any Third Parties.




     (b) Security. ACS warrants and undertakes that, as part of the Services provided to Symetra,
it shall take, implement and maintain all such technical and organizational security procedures and
measures necessary or appropriate to preserve the security and confidentiality of personal data
processed by it and protect such personal data against unauthorized or unlawful disclosure, access
or processing, accidental loss, destruction or damage, including any technical and organizational
security procedures and measures as may be required or directed by Symetra from time to time.
Having regard to the state of the art and the cost of their implementation, ACS shall ensure that
such measures will provide a level of security appropriate to the risks represented by the Services
to the processing and in consideration of the nature of the data to be protected. In addition, and
without limiting the foregoing, ACS agrees, at Symetra’s request, to provide relevant assistance to
Symetra to devise appropriate technical and organization measures. By executing this Agreement,
Symetra appoints ACS as a data processor of Symetra Data. As a processor of such data, ACS will
process Symetra Data as specified in this Agreement. ACS may perform such processing as it
reasonably considers necessary or appropriate to perform the Services. Upon expiration or
termination of this Agreement and, if necessary, Symetra will give the data protection authority
prompt notice of the termination of the appointment of ACS as Symetra’s data processor.




     (c) Trans-border Data Flows. ACS will not transfer any Symetra Data across a country border
unless ACS reasonably considers such transfer necessary for ACS’ performance of the Services and
obtains Symetra’s prior written consent.




     (d) ACS as a Data Processor. ACS understands and acknowledges that, to the extent that
performance of its obligations hereunder involves or necessitates the processing of personal data,
it shall act only on instructions and directions from Symetra. ACS shall comply promptly with all
such instructions and directions received by ACS from Symetra from time to time. ACS undertakes to
keep the Symetra Data confidential and not to disclose personal data to any Third Party in any
circumstances other than at Symetra’s specific written request or in compliance with legal
obligation. If ACS subcontracts any of its obligations under this Agreement, it shall ensure
contractually that the provisions agreed hereunder also apply towards the subcontractor before any
Symetra Data is transmitted to the subcontractor. ACS undertakes to monitor its subcontractors’
compliance with such provisions as often as it deems necessary.




     (e) Transfer Outside of the European Union or Outside of a Country Considered as Providing an
Adequate Level of Protection Pursuant to Article 25 of the EU Directive 95/46 of 24 October 1995.
As part of the Services provided to Symetra under this Agreement, ACS undertakes to transfer
Symetra’s personal data to its Affiliates,



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which may be located in countries considered as not providing an adequate level of
protection only if necessary for the performance of the Services. With respect to
trans-border data flows mentioned under Section 14.6(c) above, ACS also undertakes to
execute, as part of the Services provided to Symetra, any documents, including any data
transfer agreement, that may be required for Symetra to comply with the Data Protection
Laws.




     (f) Data Subject Right of Access and Rectification. If Symetra is required to provide
information to a data subject regarding that individual’s personal data, ACS will
reasonably cooperate with Symetra in providing such information to the full extent
necessary to comply with Data Protection Laws, and where a request by a data subject is
made directly to ACS, it shall as soon as reasonably practicable notify Symetra upon
receipt of a request (whether oral or in writing) from such an individual providing
sufficient details and information as are required by Symetra to comply with its
obligations under the Data Protection Laws. If further to this request the personal data
must be rectified, ACS undertakes to amend the personal data as instructed by Symetra.



ARTICLE 15

 INDEMNIFICATION




15.1 By ACS.




     15.1.1 Intellectual Property. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay all settlements, judgments, awards, fines, penalties,
interest, liabilities, losses, costs, damages and expenses, including attorneys’ fees and
disbursements and court costs (collectively, “Losses”), sustained or incurred by any of the Symetra
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third Party
against any of them for actual or alleged infringement of any patent, trademark, copyright or other
proprietary right, including misappropriation of trade secrets, arising out of or relating to
technology (excluding the Category 6 Software) and/or methods or processes used by ACS to provide
the Services (an “Infringement Claim”). If Symetra’s right to use any such technology or enjoy
continued use of any method or process is enjoined or appears likely to be enjoined, at its sole
cost and expense, ACS shall either procure a license to enable Symetra to continue such use or
replace or modify the technology, method or process so that it no longer is subject to any such
claim, suit or proceeding while maintaining equivalent or better functionality and performance
capabilities in a form acceptable to Symetra.



     15.1.2 Personal Injury, Property and Other Damage. ACS shall indemnify, defend, and hold
harmless the Symetra Indemnitees from and against, and shall pay any and all Losses sustained or
incurred by any of the Symetra Indemnitees, based upon or relating to any claim, suit or proceeding
brought by any Third Party, ACS employee or Symetra employee against any of the Symetra Indemnitees
for actual or alleged bodily injury or death, damage to tangible personal or real property
including computer data, data loss or any other damage, notwithstanding the form in which any such
action is
brought (e.g., contract, tort or otherwise), to the extent such injuries or damages arise
directly or indirectly from acts, errors or omissions that constitute negligence, willful
misconduct or violations of law, by ACS Personnel.



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     15.1.3 Third-Party Contracts. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees for: (a) actual or alleged breach by ACS of any
agreement with any Third Party; and (b) actual or alleged breach by Symetra of any agreement with
any Third Party, to the extent the claim, suit or proceeding arises out of, relates to or is a
result of ACS’: (i) failure to fulfill its obligations under this Agreement; and/or (ii) breach of
any term or condition of this Agreement.



     15.1.4 ACS Employees. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees
from and against, and shall pay any and all Losses sustained or incurred by any of the Symetra
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any ACS employee
against any of the Symetra Indemnitees based upon any act by ACS Personnel on or after the Original
Effective Date (or in connection with services provided by ACS prior to the Original Effective
Date) including, without limitation, any claim relating to the non-hire of employees by ACS, claims
for wages, benefits, discrimination or harassment of any kind, wrongful termination and/or denial
of severance or termination payments upon leaving ACS’ employ. In connection therewith, ACS shall
retain for an appropriate length of time in light of applicable statutes of limitation and make
available to Symetra upon request any and all employment records relating to any such claim, suit
or proceeding.



     15.1.5 Hazardous Material. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of: (a) ACS’ failure to comply with any
applicable Environmental Laws; or (b) the presence of any Hazardous Material upon, above or beneath
ACS’ facilities or locations.



     15.1.6 Information Disclosure. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of any failure by ACS Personnel to comply
with the obligations set forth in this Agreement relating to Symetra Confidential Information or
the protection of the security or privacy of data.



     15.1.7 Security Breaches. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of any failure by ACS Personnel to comply
with the security obligations set forth in this Agreement relating to protection against fraudulent
or other inappropriate or unauthorized use of or access to the systems and/or networks described
herein.



     15.1.8 Non-Performance. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees
from and against, and shall pay any and all Losses sustained or incurred by any of



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the Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any
Third Party against any of the Symetra Indemnitees as a result of ACS’ breach or default of any
term of this Agreement.



     15.1.9 Taxes. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees from and
against, and shall pay any and all Losses sustained or incurred by any of the Symetra Indemnitees,
based upon or relating to any claim, suit or proceeding brought by any Third Party against any of
the Symetra Indemnitees as a result of ACS’ failure to pay applicable taxes including, without
limitation, payroll and other employment-related taxes.



15.2 By Symetra.




     15.2.1 Intellectual Property. Symetra shall indemnify, defend and hold harmless the ACS
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
ACS Indemnitees, arising out of any claim, suit or proceeding brought by any Third Party against
any of them for actual or alleged infringement of any patent, trademark, copyright or similar
proprietary right, including misappropriation of trade secrets, arising out of or relating to the
Category 6 Software. If ACS’ right to use such software is enjoined, Symetra may, in its reasonable
discretion and at Symetra’s sole expense, either procure a license to enable ACS to continue use of
such software or develop or obtain a non-infringing replacement. Symetra shall have no obligation
with respect to any claim or action to the extent it is based solely upon: (a) modification of the
software by ACS or any of its Affiliates or Subcontractors; or (b) ACS’ combination, operation or
use of such software with other apparatus, data or programs; provided, however, that this sentence
and therefore this exception shall not be applicable to any such combination, modification,
operation or use required or specified in writing by Symetra.



     15.2.2 Managed and Assigned Contracts. Symetra shall indemnify, defend, and hold harmless the
ACS Indemnitees from and against, and shall pay any and all Losses sustained or incurred by the ACS
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third Party
against any of the ACS Indemnitees as a result of an actual or alleged breach by Symetra of: (a)
any Managed Contract (to the extent not caused by ACS); or (b) any Assigned Contract (to the extent
not caused by ACS) occurring prior to the date the Assigned Contract was assigned to ACS.



     15.2.3 Hazardous Materials. Symetra shall indemnify, defend, and hold harmless the ACS
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by the ACS
Indemnitees upon or relating to any claim, suit or proceeding brought by any Third Party against
any of the ACS Indemnitees as a result of: (a) Symetra’s failure to comply in all material respects
with any applicable Environmental Laws; or (b) the presence of any Hazardous Material upon, above or
beneath Symetra’s facilities or locations, provided such Hazardous Material was not introduced to
such facilities or locations by ACS or any of its Subcontractors or released into the environment
by ACS or any of its Subcontractors.



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15.3 Indemnification Procedures.




     15.3.1 General. If any legal action governed by this Article 15 is commenced against an
Indemnified Party, such Indemnified Party shall give written notice thereof to the Indemnifying
Party promptly after such legal action is commenced; provided, however, that failure to give prompt
notice shall not reduce the Indemnifying Party’s obligations under this Article 15, except to the
extent the Indemnifying Party is prejudiced thereby. After such notice, if the Indemnifying Party
acknowledges in writing to the Indemnified Party that the right of indemnification under this
Agreement applies with respect to such claim, then the Indemnifying Party shall be entitled, if it
so elects in a written notice delivered to the Indemnified Party not fewer than ten (10) Business
Days prior to the date on which a response to such claim is due, to take control of the defense and
investigation of such claim and to employ and engage attorneys of its choice, that are reasonably
satisfactory to the Indemnified Party, to handle and defend same, at the Indemnifying Party’s
expense. The Indemnified Party shall cooperate in all reasonable respects with the Indemnifying
Party and its attorneys, at the Indemnifying Party’s expense, in the investigation, trial, and
defense of such claim and any appeal arising therefrom; provided, however, that the Indemnified
Party may participate, at its own expense, through its attorneys or otherwise, in such
investigation, trial, and defense of such claim and any appeal arising therefrom. If a court of
competent jurisdiction later determines, without right of further appeal, that a claim, suit or
proceeding for which the Indemnifying Party assumed defense was not eligible for indemnification
under this Article 15, within thirty (30) calendar days following such determination, the
Indemnified Party shall reimburse the Indemnifying Party in full for all judgments, settlements,
costs and expenses (including attorneys’ fees) incurred in connection with such claim, suit or
proceeding.



     15.3.2 Settlement of Claims. No settlement of a claim that involves a remedy other than the
payment of money by the Indemnifying Party along with standard settlement terms, specifically
including a dismissal of all claims with prejudice as well as a non-admission of liability or other
wrongdoing, shall be entered into by the Indemnifying Party without the prior written consent of
the Indemnified Party, which consent may be withheld in the Indemnified Party’s sole discretion. In
no event shall an adverse judgment be entered against the Indemnified Party as part of a settlement
without its express written consent.



     15.3.3 Defense Declined. If the Indemnifying Party declines to assume defense of a claim as
provided in this Section: (a) the Indemnified Party may assume such defense and, if such defense is
assumed, unless the Parties otherwise agree in writing, the Indemnifying Party thereafter shall be
barred from assuming such defense at a later time; and (b) if it is later determined by a court of
competent jurisdiction, without right of further appeal, that such claim was eligible for
indemnification by the Indemnifying Party under this Article 15, within thirty (30) calendar days
following such determination, the Indemnifying Party shall reimburse the Indemnified Party in full
for all settlements, judgments, costs and expenses (including attorneys’ fees) incurred by the
Indemnified Party in connection with such claim.



     15.3.4 Defense Accepted. Notwithstanding anything contained herein to the contrary, if the
Indemnifying Party accepts defense of a claim as provided in this Section, the Indemnified Party
shall have the right to engage independent counsel to monitor and participate in the defense



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of the matter as such counsel or the Indemnified Party deems fit to protect its interests. The
Indemnifying Party and its counsel must reasonably cooperate with the Indemnified Party’s counsel
to enable such counsel to adequately represent the interests of the Indemnified Party.



ARTICLE 16

INSURANCE



16.1 Required Insurance Coverages. During the Term and for such other periods as may be required
herein, at its sole expense, ACS shall provide and maintain insurance consistent with acceptable
and prudent business practices including, at a minimum, the types of insurance and the amounts
described in Attachment N. The fact that ACS has obtained the insurance required in this Article 16
shall in no manner lessen nor otherwise affect ACS’ other obligations or liabilities set forth in
this Agreement including, without limitation, its obligations under Article 15. If ACS retains any
Subcontractors, ACS shall require all such Subcontractors to carry appropriate coverages and
appropriate policy limits for the scope and type of work to be performed by the applicable
Subcontractor.




16.2 General Provisions.




     16.2.1 Evidence of Insurance. On or before the Restatement Date and thereafter promptly
following Symetra’s request, ACS shall deliver to Symetra certificates of insurance evidencing the
insurance required hereunder, together with appropriate separate endorsements. In addition, ACS
promptly shall furnish to Symetra upon request copies of relevant policies for Symetra’s review in
connection with a claim or potential claim thereunder.



     16.2.2 Claims-Made Coverage. If any coverage is written on a “claims-made” basis, the
certificate of insurance shall clearly so state. In addition to the coverage requirements specified
above, ACS will make all commercially reasonable efforts with respect to any such policies to
provide that:




     (a) the policy’s retroactive date shall coincide with or precede ACS’ commencement of
performance of Services (including subsequent policies purchased as renewals or
replacements);




     (b) similar insurance is maintained during the required extended period of coverage
following expiration of the Agreement for a minimum of two (2) years;




     (c) if insurance is terminated for any reason, ACS shall purchase a replacement
claims-made policy with the same or an earlier retroactive date or shall purchase an
extended reporting provision to report claims arising in connection with this Agreement for
a minimum of two (2) years following termination or completion of the Services; and




     (d) all claims-made policies shall allow the reporting of circumstances or incidents
that might give rise to future claims.



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     16.2.3 Notice of Cancellation or Change of Coverage. All certificates of insurance provided
by ACS must evidence that the insurance ACS will give Symetra forty-five (45) calendar days’
written notice in advance of any cancellation, lapse, reduction or other adverse change in respect
of such insurance.



     16.2.4 Qualifying Insurers. All policies of insurance required hereby shall be issued by
companies that have been approved to do business in the State of Washington, unless prior written
approval is obtained from Symetra’s risk manager. All providers of insurance shall have an AM Best
rating of A-and Financial Size Category VI or better.



     16.2.5 Waiver of Subrogation. All policies of insurance required hereby shall include a waiver
of subrogation in favor of Symetra and its Affiliates, a copy of which shall be provided to Symetra
upon request. ACS does hereby exercise its waiver of subrogation in favor of Symetra and its
Affiliates for any insurance proceeds payable under any policies of insurance required hereby.



ARTICLE 17

PROBLEM RESOLUTION




17.1 Problem Resolution Process.




     17.1.1 Administrative-Level Performance Review. If a Problem arises between the Parties, the
Symetra Project Executive and the ACS Project Executive shall meet and attempt to resolve the
Problem. Written minutes of such meetings shall be kept. If the Parties are unable to resolve the
Problem within ten (10) calendar days after the initial request for a meeting, then the Parties
shall seek to resolve the Problem through the IT Outsourcing Committee Performance Review as
provided in Section 17.1.2.



     17.1.2 IT Outsourcing Committee Performance Review. Upon receipt of a written Problem
referral from the Parties’ representatives as provided in Section 17.1.1, the IT Outsourcing
Committee shall meet within five (5) Business Days thereafter in an effort to resolve the Problem.
If the IT Outsourcing Committee is unable to resolve the Problem within ten (10) calendar days
after the Problem was referred to it or fifteen (15) calendar days have passed since the Problem
resolution process was begun, then the IT Outsourcing Committee shall forward the written Problem
referral to the Parties’ executives as provided in Section 17.1.3 along with a statement of any
actions taken or recommendation made by the respective members of the IT Outsourcing Committee.



     17.1.3 Executive-Level Performance Review. For Problems that are not resolved as described in
Section 17.1.2, negotiations shall be conducted by the Chief Information Officer or higher-level
officer of Symetra and the Western Region Vice President or higher-level officer of ACS. If such
representatives are unable to resolve the Problem within five (5) Business Days after the Parties
have commenced negotiations, or fifteen (15) calendar days have passed since the initial request
for negotiations at this level, then the Parties shall be entitled to discontinue negotiations, to
seek to resolve the Problem through mediation as hereinafter provided or, if the



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Parties do not agree to submit the Problem to mediation, to seek any and all rights and remedies
that may be available to them as provided in this Agreement.




     17.1.4 Voluntary, Non-Binding Mediation. If executive-level performance review is not
successful in resolving the Problem, the Parties may, but shall not be obligated to, mutually agree
in writing to submit the Problem to non-binding mediation. Mediation must occur within five (5)
Business Days after the Parties agree to submit the Problem to mediation. The Parties mutually
shall select an independent mediator experienced in IT systems, and each shall designate a
representative(s) to meet with the mediator in good faith in an effort to resolve the Problem. The
specific format for the mediation shall be left to the discretion of the mediator and the
designated Party representatives and may include the preparation of agreed-upon statements of fact
or written statements of position furnished to the other Party.


17.2 Arbitration. At Symetra’s sole and absolute discretion and election, a dispute that arises
from or relates to this Agreement may be submitted for resolution to binding arbitration, and if
Symetra makes such an election, such dispute shall be decided exclusively by binding arbitration in
King County in the State of Washington, U.S.A., under the Commercial Arbitration Rules of the
American Arbitration Association (the “Rules”), before a sole arbitrator, who shall be a retired or
former judge or attorney with at least twenty (20) years of experience and mutually acceptable to
the Parties. Each Party will bear one half of the arbitrator’s fees and other administrative fees
of the arbitration; provided, however, that the arbitrator may award recovery of such fees to the
party whom the arbitrator reasonably believes is the prevailing party, if the arbitrator reasonably
believes that an award of such fees is appropriate. The Parties agree that the arbitrator’s award
shall be final, and may be filed with and enforced as a final judgment by any court of competent
jurisdiction. The arbitrator shall have no power to: (a) award damages (including any attorney’s
fees) in excess of the amount or other than the types allowed by Article 11; or (b) alter any of
the provisions of this Agreement. The Parties consent and agree to the jurisdiction of the
tribunals mentioned in this Section, and waive any and all objections to such forums, including but
not limited to objections based on improper venue or inconvenient forum.



17.3 Continued Performance; No Tolling of Cure Periods. The Parties agree to continue performing
their obligations under this Agreement while the Problem is being resolved as provided in this
Article 17, unless and until the Problem is resolved or until this Agreement is terminated. The
time frame for a Party to cure any breach of the terms of this Agreement shall not be tolled by the
pendency of any Problem resolution procedures.



17.4 De Minimis Problems. Notwithstanding anything to the contrary in this Article 17 or elsewhere
in this Agreement, if: (a) Symetra requests services, products and/or resources from ACS and the
Parties disagree as to whether any such request is within the scope of the Services; and (b) the
financial impact on ACS of satisfying such request is less than [***], then the disagreement shall not be deemed a Problem, but absent mutual agreement of the
Parties through the IT Outsourcing
Committee, shall be deemed resolved in Symetra’s favor. The maximum financial impact on ACS
pursuant to this Section shall not exceed [***] in the aggregate
during any Contract Year.





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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17.5 Equitable Relief. Notwithstanding anything contained in this Agreement to the contrary, the
Parties shall be entitled to seek injunctive or other equitable relief whenever the facts or
circumstances would permit a Party to seek equitable relief in a court of competent jurisdiction.




ARTICLE 18

USE OF SUBCONTRACTORS



18.1 Approval; Key Subcontractors. Except as hereinafter provided in this Section, ACS shall not
perform or provide the Services through Subcontractors, including providers of hardware and
software, without the prior written consent of the Symetra Project Executive as to the selection of
the Subcontractor, which consent may be withheld by Symetra in its sole discretion. Any such
consent, or ACS’ subcontracting to the wholly owned subsidiaries of Affiliated Computer Services,
Inc. (which shall not require Symetra’s prior consent) shall be contingent on ACS’ compliance with
the terms of Section 7.4.4 (when applicable) and Section 13.2.3 before the Subcontractor (including
any wholly owned subsidiary) begins providing any Services to ACS or Symetra. Symetra consents to
the Subcontractors identified in Attachment O, provided that ACS complies with the terms of
Section 7.4.4 (when applicable) and Section 13.2.3 before the Subcontractor begins providing any
Services to ACS or Symetra. ACS shall ensure that each Subcontractor has obtained and maintains all
licenses required in connection with the Services for which such Subcontractor is responsible. ACS
agrees that it shall continue throughout the Term to retain the Subcontractors identified as “Key
Subcontractors” in Attachment O and that such Persons shall continue to provide the Services
initially provided, unless ACS has obtained Symetra’s prior written consent to any changes, which
consent may be withheld in Symetra’s sole discretion.



18.2 Subcontractor Agreements. ACS will provide to Symetra copies of all agreements between ACS and
its Subcontractors related to the performance of this Agreement within thirty (30) calendar days
after such contracts are executed by ACS and its Subcontractors. Such subcontracts will contain
materially the same terms and conditions as this Agreement, to the extent such terms and conditions
are relevant to the Services to be provided by the Subcontractor (including, without limitation, a
restriction on the subcontractor’s right to further subcontract its obligations without Symetra’s
prior written consent), and shall identify Symetra as a direct and intended third-party beneficiary
thereof. ACS represents and warrants that the copies of Subcontractor agreements required to be
provided to Symetra hereunder will be true and complete copies thereof.



18.3 Liability and Replacement. In no event shall ACS be relieved of its obligations under this
Agreement as a result of its use of any Subcontractors. ACS shall supervise the activities and
performance of each Subcontractor and shall be jointly and severally liable with each such
Subcontractor for any act or failure to act by such Subcontractor. If Symetra determines that the
performance or conduct of any Subcontractor is unsatisfactory, Symetra may notify ACS of its
determination in writing, indicating the reasons therefor, in which event ACS promptly shall take
all necessary actions to remedy
the performance or conduct of such Subcontractor or, subject to the terms of Section 18.1, replace
such Subcontractor by another Third Party or by ACS Personnel.




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18.4 Direct Agreements. Upon expiration or termination of the Term for any reason, Symetra shall
have the right to enter into direct agreements with any Subcontractors. ACS represents, warrants,
and covenants to Symetra that its arrangements with such Subcontractors shall not prohibit or
restrict such Subcontractors from entering into direct agreements with Symetra.




ARTICLE 19

MISCELLANEOUS



19.1 Defined Terms. Capitalized terms used in this Agreement (including in any Schedules,
Attachments, Exhibits, Addenda, Appendices and other documents attached to this Agreement), shall
have the meanings ascribed to them in Attachment P. Other capitalized terms used in this Agreement
are defined in the context in which they are used and shall have the meanings ascribed to them
therein. The terms defined in Attachment P include the plural as well as the singular.



19.2 Third-Party Beneficiaries. The applicable agreements are agreements between the applicable
Parties and, except for the Symetra Indemnitees and the ACS Indemnitees, confer no rights upon any
of such Parties’ Personnel, or upon any other Person.



19.3 Use of Symetra Name. Except as necessary to deliver the Services in accordance with this
Agreement, ACS Personnel shall have no right to use, and ACS Personnel shall not use, the name of
Symetra, the name of any Symetra Affiliate and/or the name of any Symetra Personnel, or any logos
or trademarks of Symetra or its Affiliates, in any manner without the prior written consent of
Symetra, which consent Symetra may withhold in its sole  discretion.



19.4 Assignment. Except for: (a) subcontracting permitted under the terms of Article 18; (b) any
initial public offering by Symetra; and (c) Symetra’s assignment, transfer or delegation to a
Symetra Affiliate, neither Party shall assign, transfer or delegate its duties under this
Agreement, in whole or in part, whether by operation of law or otherwise, without the prior written
consent of the other Party, which shall not be unreasonably withheld. Any assignment in
contravention of this Section (e.g., without the consent of the other Party, where such consent is
required) shall be voidable by the non-assigning Party. Without limiting the generality of the
foregoing, the phrase “by operation of law” shall include a Change in Control. Subject to all other
provisions herein contained, this Agreement shall be binding on the Parties and their successors
and permitted assigns. Notwithstanding the foregoing, the assigning party shall remain liable for
the performance of the assigned or delegated obligations hereunder.



19.5 Notices. Any written notice, request, consent, approval or other communication required or
permitted to be given pursuant to this Agreement shall be in writing and shall be deemed to have
been given: (a) upon delivery if delivered personally; (b) upon transmission if sent via facsimile
(with the original sent by recognized overnight courier); or (c) one (1) business day after deposit
with a national overnight courier, in each case addressed to the following addresses/telecopier
numbers, or to such other
addresses/telecopier numbers as may be specified by a Party upon written notice to the other in
accordance with the terms of this Section:




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If to Symetra:



Symetra Life Insurance Company

777 108th Avenue NE, Suite 1200

Bellevue, WA 98004-5135

Attention: Chief Information Officer

Fax No.: (425) 256-6080



with a copy to:



Symetra Life Insurance Company

777 108th Avenue NE, Suite 1200

Bellevue, WA 98004-5135

Attention: Legal Counsel

Fax No.: (425) 256-6080



If to ACS:



Affiliated Computer Services, Inc.

12506 Lake Underhill Road

Orlando, FL 32825-5002

Attention: John Lawrick, Managing Director

Fax No.: (407) 306-1959



with a copy to:



Affiliated Computer Services, Inc.

2828 N. Haskell Avenue, Bldg 1, 10th Floor

Dallas, Texas 75204

Attention: Group Counsel

Fax No.: (214) 823-5746



19.6 Amendments; Waivers. This Agreement may be modified only pursuant to a writing executed by
Symetra and ACS. ACS expressly agrees that all amendments to this Agreement executed by the Parties
after the Restatement Date must be signed by a Vice President or higher-level officer of Symetra in
order to be effective. The Parties expressly disclaim the right to claim the enforceability or
effectiveness of: (a) any amendments to this Agreement that are not executed by a Vice President or
higher-level officer of Symetra; (b) any oral modifications to this Agreement; and (c) any other
amendments, based on course of dealing, waiver, reliance, estoppel or other similar legal theory.
The Parties expressly disclaim the right to enforce any rule of Washington law that is contrary to
the terms of this Section.



19.7 Relationship Between the Parties. Neither Party (nor any employee, subcontractor or agent
thereof) shall be deemed or otherwise considered a representative, agent, employee, partner or
joint venturer of the other. Further, neither Party (nor any employee,
subcontractor or agent thereof) shall have the authority to enter into any agreement, nor to assume
any liability, on


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behalf of the other Party, nor to bind or commit the other Party in any manner, except as expressly
provided in this Agreement.



19.8 Access to Personnel and Information. If reasonably required by ACS for the performance of the
Services, Symetra shall provide ACS with reasonable access to Symetra’s administrative, technical
and other similar Personnel and network management records and information.



19.9 Severability. If any provision of this Agreement is determined to be invalid or unenforceable,
that provision shall be deemed stricken and the remainder of this Agreement shall continue in full
force and effect insofar as it remains a workable instrument to accomplish the original intent and
purposes of the Parties, and, if possible, the Parties shall replace the severed provision with a
provision that reflects the intention of the Parties with respect to the severed provision but that
will be valid and enforceable.



19.10 Counterparts; Electronic Signatures. This Agreement may be executed in duplicate
counterparts, each of which shall be deemed an original and both of which together shall constitute
but one and the same instrument. Counterparts may be executed in either original or electronically
transmitted form (e.g., faxed form or emailed portable document format (PDF) form), and the Parties
hereby adopt as original any signatures received via electronically transmitted form.



19.11 Governing Law and Venue. This Agreement shall in all respects be interpreted under, and
governed by, the internal laws of the State of Washington, U.S.A., including, without limitation,
as to validity, interpretation and effect, without giving effect to its conflicts of laws
principles. Except as provided in Section 17.1.4, Section 17.2 and hereafter in this Section, ANY
LEGAL ACTION, SUIT OR PROCEEDING BROUGHT BY A PARTY IN ANY WAY ARISING OUT OF OR RELATING TO THIS
AGREEMENT SHALL BE BROUGHT SOLELY AND EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN KING
COUNTY, STATE OF WASHINGTON, U.S.A., AND EACH PARTY IRREVOCABLY ACCEPTS AND SUBMITS TO THE SOLE AND
EXCLUSIVE PERSONAL JURISDICTION OF SUCH COURTS IN PERSONAM, GENERALLY AND UNCONDITIONALLY WITH
RESPECT TO ANY ACTION, SUIT OR PROCEEDING BROUGHT BY OR AGAINST IT BY THE OTHER PARTY. EXCEPT AS
PROVIDED IN SECTION 17.1.4, SECTION 17.2 AND HEREAFTER IN THIS SECTION, NEITHER PARTY SHALL BRING
ANY LEGAL ACTION, SUIT OR PROCEEDING IN ANY WAY ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY
OTHER COURT OR IN ANY OTHER JURISDICTION AND SHALL NOT ASSERT ANY CLAIM, WHETHER AS AN ORIGINAL
ACTION OR AS A COUNTERCLAIM OR OTHERWISE, AGAINST THE OTHER IN ANY OTHER COURT OR JURISDICTION.
Each Party irrevocably waives and agrees not to assert, by way of motion, as a defense or
otherwise, any objection that it may now or hereafter have to the venue of any of the aforesaid
actions, suits or proceedings in the courts referred to above, and further waives and agrees not to
plead or claim in any such court that any such action or proceeding brought in any such court has
been brought in an
inconvenient forum, that the venue of the suit, action or proceeding is improper, or that this
Agreement or the subject matter hereof or thereof may not be enforced in or by such court. As the
only exceptions to any of the above, if a Party is entitled to seek injunctive or other equitable


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relief which is not available in the venue specified in this Section, this Section shall not be
deemed to be a bar to the Party seeking such relief if such relief is wholly non-monetary
injunctive or other equitable relief.



19.12 Expenses. Each Party shall bear all expenses paid or incurred by it in connection with the
planning, negotiation and consummation of this Agreement.



19.13 Import/Export. The computer hardware, software and technical data which are the subject of
this Agreement are acknowledged to be subject to any then-applicable United States laws,
regulations, orders or other restrictions regarding export of computer hardware, software,
technical data or Derivative Works thereof. Neither Party shall, in violation of any applicable
laws, regulations, orders or other restrictions, directly or indirectly export (or re-export) any
computer hardware, software, technical data or Derivative Works thereof, or permit the shipment of
same: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Iraq, Libya, Syria or any
other country to which the United States has embargoed goods; or (b) to anyone on the United States
Treasury Department’s List of Specially Designated Nationals, List of Specially Designated
Terrorists and List of Specially Designated Narcotics Traffickers or the United States Commerce
Department’s Denied Parties List; or (c) to any country or destination for which the United States
government or a United States governmental agency requires export license or other approvals for
export without first having obtained such license or other approval. This obligation shall survive
the expiration or early termination of this Agreement.



19.14 Waiver of UCITA. THE PARTIES AGREE THAT THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR
ANY VERSION THEREOF, ADOPTED BY ANY STATE IN ANY FORM (“UCITA”), SHALL NOT APPLY TO THIS AGREEMENT
AND, TO THE EXTENT THAT UCITA IS APPLICABLE, THE PARTIES AGREE TO OPT-OUT OF THE APPLICABILITY OF
UCITA PURSUANT TO THE OPT-OUT PROVISION(S) CONTAINED THEREIN.



19.15 Benefits of Agreement. All rights and benefits granted hereunder to Symetra may be exercised
and enjoyed by any Symetra Affiliate, provided that Symetra shall be and remain responsible for the
compliance of the terms and conditions of this Agreement with respect to such Symetra Affiliate
and will be such Symetra Affiliate’s agent for all purposes of this Agreement and any claims or
actions arising from such Symetra Affiliate shall be pursued solely by Symetra. Further, for
purposes of calculating discounts (if any) available under this Agreement that are based on volume,
quantity or other measurement factor, the total volume of all Symetra Affiliates shall be counted
to determine whether the applicable volume, quantity or other measurement factor has been achieved.



19.16 Entire Agreement. This Agreement and all Schedules, Attachments, Exhibits, Addenda and
Appendices hereto are incorporated herein by this reference and are an integral part of the
Agreement and shall be read and interpreted together with the Agreement as a single document. This
Agreement, consisting of all of the pages of this
instrument, together with all Schedules, Attachments, Exhibits, Addenda and Appendices hereto sets
forth the entire, final and exclusive agreement between the Parties and supersedes all prior and
contemporaneous agreements,


-84-









 






understandings, negotiations and discussions, whether oral or written, between the Parties related to
the subject matter herein.




~ Signature Page Follows ~




-85-









 





     IN WITNESS WHEREOF, the Parties have executed this Master Services Agreement as of the
Restatement Date.



	 	 	 	 	 	 	 	 	 	 	 
	SYMETRA LIFE INSURANCE COMPANY	 	 	 	AFFILIATED COMPUTER SERVICES, INC.	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	 	 	By:	 	 	 	 
	 

	 	 

	 	 
	 	 	 	 

	 	 
	Title:

	 	 	 	 	 	Title:	 	 	 	 
	 

	 	 

	 	 
	 	 	 	 

	 	 
	Date:

	 	 	 	 	 	Date:	 	 	 	 
	 

	 	 

	 	 
	 	 	 	 

	 	 






-86-









 






SCHEDULE 1

RELATIONSHIP MANAGEMENT




[Attached Hereto]




SCHEDULE 1





 











 





Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management




Schedule 1 




Relationship Management 




for




Symetra Life Insurance Company




August 1, 2009




Confidential Information




Page i





 









 








Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management




Table of Contents




	 	 	 	 	 
	1.0 Relationship Management Services and ACS Proposed Staffing
	 	 	1	 
	 
	 	 	 	 
	1.1 Personnel and Organization Overview
	 	 	1	 
	 
	 	 	 	 
	1.2 ACS Account Team Organization and Staffing
	 	 	1	 
	 
	 	 	 	 
	1.2.1 ACS Symetra SBU Organization (Dedicated vs. Leveraged)
	 	 	1	 
	1.2.2 Key Account Team Management Organization and Roles
	 	 	2	 
	 
	 	 	 	 
	1.3 Additional ACS Team Roles
	 	 	6	 
	 
	 	 	 	 
	1.3.1 ACS Business Office Director
	 	 	6	 
	1.3.2 ACS Service Tower Delivery Managers
	 	 	7	 
	1.3.3 ACS Contracts Manager
	 	 	7	 
	1.3.4 ACS Client Sales Executive
	 	 	8	 
	1.3.5 ACS Finance and Insurance Industry Regulatory
Compliance Director
	 	 	8	 
	1.3.6 Other ACS Key Account Team Management Personnel
	 	 	9	 
	1.3.7 Other relevant ACS personnel
	 	 	9	 






Confidential Information




Page ii






 









 








Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	1.0	 	Relationship Management Services and ACS Proposed Staffing






	 	1.1	 	Personnel and Organization Overview






ACS’ strategic business unit (“SBU”) model, performance-based compensation and corporate client
satisfaction directive ensure that every ACS employee understands that ACS’ success depends on
its ability to serve and support each client’s needs. In summary, Symetra is guaranteed more
focused service from ACS than our peers through these benefits:




	 	♦	 	Account structure focuses on Symetra with resources that are aligned with
Symetra’s objectives.
	 
	 	♦	 	Compensation is directly tied to Symetra’s satisfaction and ACS’ ability to exceed
performance measurements.






A communication strategy is in place to facilitate a structured approach to
 ongoing communication and navigating through both organizations.




	 	1.2	 	ACS Account Team Organization and Staffing






	 	1.2.1	 	ACS Symetra SBU Organization (Dedicated vs . Leveraged)








Figure 1—Symetra Organizational Account



Confidential Information




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Page 1





 









 








Symetra
Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	1.2.2	 	Key Account Team Management Organization and Roles






The ACS Project Executive has significant business knowledge and management experience and a
solid understanding of the role IT and Business Process Outsourcing (BPO) plays in achieving
short-range and long-range business objectives. ACS Project Executives are responsible for
ensuring that everyone at ACS is working to support Symetra’s critical business systems.
Ultimately, the ACS Project Executive’s role is to communicate and promote Symetra’s point of
view within ACS—to be a Symetra advocate.




The ACS Service Delivery Manager is responsible for receiving, scheduling and delivering on
service requests and day-to-day issues. The ACS Service Delivery Manager works directly with
Symetra to clarify requests, discuss timing, develop specific project plans (if necessary) and
provide project status.




SBU Account Focus




ACS’ SBU management structure puts Symetra at the center of ACS business philosophy. New
initiatives are qualified by evaluating the benefits to our clients. The ACS Project
Executive, working directly with Symetra, becomes the conduit through which Symetra takes
advantage of ACS’ technical resources.




Account Governance and IT Outsourcing Committee




Key to establishing a successful governance board is ensuring that ACS’ proposed governance
board structure is appropriately mapped to the structural and functional requirements
specified by Symetra. These requirements are defined in the Symetra/ACS governance charter.
The descriptions and rights and responsibilities of the Parties related to the IT Outsourcing
Committee and its associated boards and teams as set forth in this Schedule shall not diminish
the rights and responsibilities of the Parties related to the IT Outsourcing Committee as set
forth in Section 1.2 of the Agreement.




Account Governance Board Structure




Co-chairs, one each from Symetra and ACS, will lead the IT Outsourcing Committee, which will
comprise four standard teams and one special team. The four standard teams are the governance
team, audit team, finance team, and operations team. The four standard teams
will meet regularly. The special team is the executive team and will meet at least annually
and as needed to provide strategic direction or resolve problems that have been escalated to
them by the IT Outsourcing Committee chair(s).




Governance Team Purpose




The governance team will oversee activities associated with the Agreement. This team is
responsible for ensuring the overall effectiveness of the Agreement governance processes and
communicating to Symetra and ACS stakeholders. The management and resolution of financial and
operational issues is the responsibility of the governance team. Contract interpretation is
the responsibility of the governance team. The governance team provides direction to the
audit, finance and operations teams.




Audit and Risk Management Team Purpose




	 	•	 	Core members: Symetra Director of IT Risk Management; ACS Finance and Insurance
Compliance Director.
	 
	 	•	 	Meet on a quarterly basis.
	 
	 	•	 	To coordinate Symetra audit activities for operational, security, and financial audits.





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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	•	 	Maintain awareness of regulatory and compliance requirements.
	 
	 	•	 	Proactively manage ad-hoc and scheduled audit activities.
	 
	 	•	 	Core membership with ad-hoc members as required.






Finance and Contracts Team Purpose




The finance team assists the governance team with rationalizing the portfolio of Services
being provided or which may be added to the Agreement. This team works to ensure that the
pricing is competitive and oversees benchmarking activities. This team provides consumption
forecasts and acts as the project management office (PMO) for Services. This team oversees the
intake processes and new business proposal processes. This team coordinates internal
chargeback related activities. This team assists the governance team in fulfilling Agreement
oversight responsibilities through participation in daily, weekly, monthly, quarterly, annual
and ad hoc review processes. This team is responsible for monitoring compliance with the
financial and operational deliverables associated with the Agreement. It ensures that
financial statements are accurate and consumption measurement methods and those SLA/SLR
measurement methods are consistent with the Agreement.




Operations Team Purpose




The operations team assists the governance team with ensuring that day-to-day operational
processes such as problem management, change management, asset management and SLA/SLR
management are executed effectively. This team provides the day-to-day oversight of
operational processes being delivered via the Agreement.




ACS Project Executive Selection




Without limiting any of its rights in Article 3 of the Agreement, Symetra will be involved in
the selection process of the ACS Project Executive to ensure the best fit culturally,
technically and strategically. ACS recruits the ACS Project Executive through several
channels. Working with Symetra, ACS will determine which approach and characteristics will
deliver the best candidate. Some of the methods used include the following:




	 	♦	 	Recruiting internally within the SBU management team
	 
	 	♦	 	Leveraging the salesperson’s knowledge gained throughout the sales process to
continue delivery of the Services






In addition to these selection methods, ACS will qualify candidates based on established
criteria. These criteria include areas such as industry knowledge, technology experience
within specific Service Towers and leadership ability applicable to the account size.




Because the ACS Project Executive will become “embedded” in Symetra, this is an important
factor in the success of the relationship.




Communication Strategy




An ACS customer service cornerstone is a defined communication strategy between ACS and our
clients. At ACS, we would rather over-communicate than make an assumption.




We recommend weekly and monthly service review meetings with different parties as an
opportunity to discuss the relationship status at a technical and business level, as depicted
in Figure 2.



Confidential Information




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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management








Figure 2—SBU Communication Strategy




ACS maintains contractual performance statistics that the ACS Project Executive will review
monthly with Symetra management. This information will be presented graphically with a rolling
12-month history to help identify trends. We also provide a client portal where service
agreements (including, without limitation, the Agreement) and invoices with supporting detail
are maintained.




Without limiting the rights and obligations set forth in the Agreement, including without
limitation Section 2.2 of the Agreement, ACS will work to identify areas for improvement and,
where a problem exists, establish the root cause and present procedures for prevention. A
scorecard is provided quarterly that grades ACS on Service delivery, communication and overall
account management.




In addition to these reviews, ACS will use the following methods to provide the responsiveness
and flexibility Symetra requires:




	 	♦	 	Daily interaction between Symetra functional leaders and the ACS Project Executive
and the ACS Service Delivery Manager will keep the lines of communication and
understanding open.
	 
	 	♦	 	Regular status meetings will be conducted to review and discuss activities or
issues related to the provision of Services.
	 
	 	♦	 	The Technology Plan and Innovation Proposal will be delivered in accordance with
the Agreement.






Key Executive Team Roles




ACS Project Executives are responsible for making sure that everyone at ACS is working
with Symetra Personnel to support Symetra’s critical business systems.




     ACS Project Executive’s Roles and Responsibilities




The ACS Project Executive has the primary single point of contact for the Symetra
relationship and complete authority and responsibility to deliver all Services to
Symetra. Primary responsibilities include:



Confidential Information




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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	♦	 	Manages the overall relationship regarding ACS and Symetra on behalf of
ACS.
	 
	 	♦	 	Meets periodically one on one with Symetra’s Chief Information Officer
(“CIO”) and Technology/Outsourcing Officer to ensure open dialogue of
Symetra’s strategy, business objectives, issue and opportunities related to
the relationship and Agreement.
	 
	 	♦	 	Ensures that ACS fulfills all of its obligations under the Agreement.
	 
	 	♦	 	Measures Symetra’s overall satisfaction with the Services and deliverables
and develops action plans to improve satisfaction each year.
	 
	 	♦	 	Accountable for the Symetra relationship and establishing meetings for
executive-level interactions and relationship development and maintenance.
	 
	 	♦	 	Works with the Symetra’s governance team to establish, manage, and meet
commitments, requirements, and expectations.
	 
	 	♦	 	Oversees the development and use of mutually agreed upon escalation
procedures for major ACS issues.
	 
	 	♦	 	Works with Symetra executives and business leadership to align the delivery
of Services with the strategic needs of Symetra; such activities will be
performed only with the approval and in conjunction with Symetra’s CIO.
	 
	 	♦	 	Informs Symetra about new corporate capabilities and developments within ACS’
organization, and proposing ideas and solutions that will provide ongoing
benefit to Symetra.
	 
	 	♦	 	Responds and ensures the response by ACS’ subject matter experts, to all
requests for strategic or relationship-wide questions or requests from
Symetra.
	 
	 	♦	 	Works to resolve escalated issues in accordance with the governance
escalation procedures.
	 
	 	♦	 	Ensures that escalated issues are communicated according to the escalation
procedures as described in the governance charter.
	 
	 	♦	 	Ensures that ACS’ performance requirements as they relate to the Symetra
strategic business planning (business and architecture, strategic options,
business assessment, business operating plans) requirements are met.
	 
	 	♦	 	Accepts requests for new scope projects Service Requests from Symetra.
	 
	 	♦	 	Selects and manages the Subcontractors.
	 
	 	♦	 	Acts as the ACS central point of contact for new service establishment for
Symetra along with the assigned client sales executive.






ACS Service Delivery Manager’s Roles and Responsibilities




The
ACS Service Delivery Manager(s) will have the responsibility to be the primary interface
with Symetra service delivery team and focus on daily delivery of Services. The role provides
an on-site service delivery presence and liaison with Symetra to ensure delivery of the
Services within the scope of the Agreement and Service Towers. The ACS Service Delivery
Manager will also provide back-up for the ACS Business Office Director. Primary
responsibilities include the following:




	 	♦	 	Works directly for the ACS Project Executive to ensure communications
with Symetra on daily delivery of Services.





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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	♦	 	Provides clear communication of SLAs/SLRs commitments for the
respective Service Towers.
	 
	 	♦	 	Ensures prompt identification and resolution of Service delivery issues.
	 
	 	♦	 	Ensures that escalated issues are resolved according to the governance
charter escalation procedures.
	 
	 	♦	 	Communication and management of ACS’ resource requirements with Symetra and
the ACS Service Tower Delivery Manager. Provides support to Symetra in
accordance with the defined processes, as described in the Service Delivery
Reference Manual (SDRM).
	 
	 	♦	 	Assists in the selection and manages any of the Subcontractors assigned to
Symetra.
	 
	 	♦	 	Manages ACS Service Tower Delivery Manager relationships and
communication of Symetra business and objectives.
	 
	 	♦	 	Manages and coordinate Incident and problem resolution efforts.
	 
	 	♦	 	Reports daily issues to Symetra and continue to communicate on all
necessary follow-up on outstanding Incidents and problems.
	 
	 	♦	 	Ensures proper ownership of Incidents and problems and coordination of
communication to Symetra.
	 
	 	♦	 	Monitors change requests received from Symetra and provides clarification if
necessary.
	 
	 	♦	 	Tracks the progress of outstanding change requests for Symetra within
Service Tower delivery organizations.
	 
	 	♦	 	Participates in quarterly meetings with Symetra and Service Tower delivery
organizations to review technological advancement plans and ACS’ involvement
in implementation.
	 
	 	♦	 	Performs follow-up after meetings to ensure that technologies discussed in
the meetings are identified as projects and are implemented.






	 	1.3	 	Additional ACS Team Roles






	 	1.3.1	 	ACS Business Office Director






The ACS Business Office Director will have the responsibility to be the primary interface with
Symetra regarding the delivery of Service Requests, projects, and SLA/SLR reporting. This role
provides an on-site presence and liaison with Symetra for prioritization and completion of
requested work, as well as daily oversight for contract and financial issues of behalf of the
ACS Project Executive. The Business Office Director will also provide back-up for the ACS
Service Delivery Director. Primary responsibilities include the following:




	 	♦	 	Manages Service Requests and technical issues by working directly with the
requestor to clarify requests and discuss timing expectations.
	 
	 	♦	 	Ensures that escalated issues are resolved according to the governance
charter escalation procedures.
	 
	 	♦	 	Provides communication and management of ACS’ resource requirements with
Symetra and the ACS Service Tower Delivery Managers.
	 
	 	♦	 	Assists in the selection of and manages the Subcontractors assigned to
Symetra.





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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	♦	 	Manages the monthly SLA and SLR reporting process and communications.
	 
	 	♦	 	Introduces ACS’ methodology on the account; modifies such methodology to meet
Symetra development standards; and ensures that this methodology is
implemented on the account.
	 
	 	♦	 	Participates in a quarterly meeting with Symetra and Service Tower delivery
organizations to review technological advancement plans and ACS’ involvement
in implementation.
	 
	 	♦	 	Performs follow-up after meeting to ensure that technologies discussed in the
meeting are identified as projects and are implemented.
	 
	 	♦	 	Identifies changes to Symetra’s processes and procedures that affect Services
that are provided by Service Tower delivery organizations
	 
	 	♦	 	Reviews and update the SDRM used in the Service Tower delivery
organization to reflect changes.






	 	1.3.2	 	ACS Service Tower Delivery Managers






The ACS Service Tower Delivery Manager(s) will have the primary responsibility to deliver the
Services associated with each Service Tower within the scope of the Agreement and Service
Tower Schedules. Primary responsibilities include the following:




	 	♦	 	Lead global delivery team of SMEs in the management of Symetra’s
environment and requirements as defined by the Agreement.
	 
	 	♦	 	Demonstrate understanding of Symetra’s processing environment and
contractual obligations.
	 
	 	♦	 	Attend client meetings and governance meetings as required or requested.
	 
	 	♦	 	Provide staffing with delivery expertise with appropriate level of trained
and knowledgeable Personnel both onshore and offshore to support Symetra.
	 
	 	♦	 	Provide training on ACS tools, processes, and reporting as required by the
Agreement.
	 
	 	♦	 	Provide ownership for Service delivery processes, training, and assurance
that Services are delivered in a predictable, reliable manner.
	 
	 	♦	 	Provide Services in accordance with ACS’ quality assurance function.
	 
	 	♦	 	Ensure that Services are delivered in such a way to meet Service Level
Agreements.
	 
	 	♦	 	Ensure that Services are delivered in accordance with processes outlined in
the SDRM.






	 	1.3.3	 	ACS Contracts Manager






	 	♦	 	Monitor compliance with the obligations of the Agreement.
	 
	 	♦	 	Monitor Agreement deliverable commitments.
	 
	 	♦	 	Monitor fulfillment of deliverables in accordance with Service Level
Agreements.
	 
	 	♦	 	Manage benchmarking activities with ACS and Symetra.
	 
	 	♦	 	Develop and assist with negotiations related to all addendums and updates to
the Agreement that are made during the Term.





Confidential Information




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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	♦	 	Assist with interpretation and intent of the Parties in regard to the terms
and conditions of the Agreement.






	 	1.3.4	 	ACS Client Sales Executive






The ACS Client Sales Executive assigned to Symetra will report to the Vice President, Sales,
ITO and is responsible for growing and maintaining relationships between Symetra and ACS
along with the ACS Project Executive. He/She will be focused on profitable business growth
while maintaining and improving customer satisfaction and have a long-term/multi-year
perspective on account management. Primary responsibilities include the following:




	 	♦	 	Grow and maintain relationships with Symetra
	 
	 	♦	 	Identify opportunities for new business. Sell a broad range of services within
client accounts.
	 
	 	♦	 	Engage product marketing and solutions expertise to refine Service offerings.
	 
	 	♦	 	Cross-sell and collaborate on multi-Service Tower opportunities
	 
	 	♦	 	Demonstrate advanced knowledge of IT Sales and relationship management
processes. Client Sales Executive will maintain detailed knowledge of ACS
services, solutions and offerings certainly within ITO but also basic
understanding of ACS BPO solutions and will help guide the client in major
application and business decisions.






	 	1.3.5	 	ACS Finance and Insurance Industry Regulatory Compliance Director






The
ACS Finance and Insurance Industry Regulatory Compliance Director (the “compliance
director”) is responsible for the delivery of Services in relation to Symetra’s regulatory
compliance requirements. The compliance director is a leveraged resource within the Finance
and Insurance industry accounts. Primary responsibilities include the following:




	 	♦	 	Manage and track progress for ACS items within the Symetra compliance
program. Coordinate with corporate IT, cross-functional groups, and
functional areas within Symetra that are responsible for implementing
regulatory compliance.
	 
	 	♦	 	Oversight for compliance auditing and operations, ensuring operational
compliance with industry and accounting standards and relevant
requirements as they pertain to the finance and insurance industry.
	 
	 	♦	 	Participate in quarterly meetings with Symetra and regulatory compliance
organizations to review any changes and the impacts in IT infrastructure
support.
	 
	 	♦	 	Participate in follow -up after meetings to ensure that regulatory
compliance issues have been identified as projects and are implemented
	 
	 	♦	 	Ensure overall delivery of Services to Symetra is done in a regulatory
compliant manner.
	 
	 	♦	 	Ensure that ACS Finance and Insurance Compliance Program plans are
coordinated with and supportive of other ACS activities relating to data
center management and IT Outsourcing.
	 
	 	♦	 	Provide leadership and input for ACS responses to Symetra’s examinations and
audits by external parties





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Symetra Life Insurance Company (Symetra)

Schedule 1—Relationship Management





	 	♦	 	Participate in Symetra’s requested meetings to review compliance, quality
and regulatory issues.






	 	1.3.6	 	Other ACS Key Account Team Management Personnel






ACS Senior Project Manager—Transition Management Office




ACS senior project manager(s) will manage the planning, execution, and close phases for all
assigned projects. They will also work with ACS IT and BPO management to obtain the required
ACS IT and BPO staffing for assigned projects. Managing and maintaining the program portal for
assigned projects is a key responsibility. The ACS senior project manager will ensure assigned
projects are executed on time, with a high degree of quality, and according to the approved
approach.




ACS Project Manager—Project Management Office




ACS project manager(s) will manage the planning, execution, and close phases for all assigned
projects. They will also work with ACS IT and BPO management to obtain the required ACS IT and
BPO staffing for assigned projects. Managing and maintaining the program portal for assigned
projects is a key responsibility. The ACS project manager will ensure assigned projects are
executed on time, with a high degree of quality, and according to the approved approach.




	 	1.3.7	 	Other relevant ACS personnel






ACS Quality and Compliance Manager




This individual is responsible for establishing and maintaining ACS quality management
programs with respect to Symetra. The ACS quality and compliance manager oversees collection
and analysis of quality metrics and reports such statistics. Additionally, the ACS quality and
compliance manager oversees compliance auditing and operations, ensuring operational
compliance with industry and accounting standards and relevant legal requirements.



Confidential Information




Page 9



 









 







SCHEDULE 2

SERVICE TOWER SERVICES 




[See Attached Schedules]




SCHEDULE 2





 









 








SCHEDULE 2A

CROSS-FUNCTIONAL SERVICES SOW




[Attached Hereto]




SCHEDULE 2A





 











 





			
	 	 	 
	 
	 	Symetra Life Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





Schedule
2A




Cross-Functional Services SOW




for




Symetra Life Insurance Company (Symetra)




AUGUST 1, 2009






Confidential Information


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	 	Symetra Life Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





TABLE OF CONTENTS




	 	 	 	 	 
	1.0 Cross-Functional Services Overview and Objectives
	 	 	1	 
	 
	1.1 Services Overview
	 	 	1	 
	 
	1.2 Service Objectives
	 	 	1	 
	 
	2.0 Service Environment
	 	 	1	 
	 
	2.1 Cross-Functional Services Tools
	 	 	1	 
	 
	3.0 Cross-Functional Services Requirements
	 	 	2	 
	 
	3.1 Service Descriptions and Roles and Responsibilities
	 	 	2	 
	 
	3.2 Exclusions
	 	 	29	 
	 
	4.0 Service Management
	 	 	29	 
	 
	4.1 Objectives
	 	 	29	 
	 
	4.2 Service Level Agreements (SLAs)
	 	 	29	 
	 
	4.3 Reports
	 	 	36	 
	 
	5.0 Referenced Schedule Appendices and Agreement Schedules
	 	 	37	 
	 
	5.1 Referenced Cross-Functional Schedule Appendices
	 	 	37	 
	 
	5.2 Referenced Agreement Schedules
	 	 	37	 






List of Tables




	 	 	 	 	 
	Table 1. General Roles and Responsibilities
	 	 	2	 
	Table 2. Planning and Analysis Roles and Responsibilities
	 	 	3	 
	Table 3. Requirements Definition Roles and Responsibilities
	 	 	4	 
	Table 4. Design Specifications Roles and Responsibilities
	 	 	5	 
	Table 5. Acquisition and Asset Management Roles and Responsibilities
	 	 	6	 
	Table 6. Engineering Design and Development Roles and Responsibilities
	 	 	8	 
	Table 7. Integration and Testing Roles and Responsibilities
	 	 	8	 
	Table 8. Implementation and Migration Roles and Responsibilities
	 	 	9	 
	Table 9. Operations and Administration Roles and Responsibilities
	 	 	10	 
	Table 10. Account Administration Services Roles and Responsibilities
	 	 	12	 
	Table 11. Incident & Problem Management
	 	 	13	 
	Table 12. Maintenance Roles and Responsibilities
	 	 	14	 








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	 	Symetra Life Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





	 	 	 	 	 
	Table 13. Configuration Management Roles and Responsibilities
	 	 	15	 
	Table 14. Change and Release Management Roles and Responsibilities
	 	 	17	 
	Table 15. Capacity Management Roles and Responsibilities
	 	 	18	 
	Table 16. Performance Management Roles and Responsibilities
	 	 	19	 
	Table 17. Service Level Monitoring and Reporting Responsibilities
	 	 	20	 
	Table 18. Account Management Roles and Responsibilities
	 	 	20	 
	Table 19. Root Cause Analysis Roles and Responsibilities
	 	 	21	 
	Table 20. Training and Knowledge Transfer Roles and Responsibilities
	 	 	22	 
	Table 21. Documentation Roles and Responsibilities
	 	 	23	 
	Table 22. Technology Refreshment and Replenishment Roles and Responsibilities
	 	 	24	 
	Table 23. General Computing Controls Roles and Responsibilities
	 	 	25	 
	Table 24. Security Roles and Responsibilities
	 	 	25	 
	Table 25. Service Continuity and Disaster Recovery Roles and Responsibilities
	 	 	27	 
	Table 26. Environmental and Facilities Support
	 	 	28	 
	Table 27. Financial/Chargeback Services
	 	 	29	 
	Table 28. Incident Resolution SLAs
	 	 	30	 
	Table 29. Backup Schedule SLAs
	 	 	31	 
	Table 30. Restoration SLAs
	 	 	31	 
	Table 31. Service Request Response SLAs
	 	 	32	 
	Table 32. System Software Refresh and Updates SLA
	 	 	33	 
	Table 33. System/Security Administration SLAs
	 	 	34	 
	Table 34. Account Administration SLAs
	 	 	34	 
	Table 35. Asset Tracking SLA
	 	 	35	 
	Table 36. Service Continuity and Disaster Recovery SLAs
	 	 	36	 
	Table 37. End-User Customer Satisfaction SLA
	 	 	36	 








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	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





1.0 Cross-Functional Services Overview and Objectives




1.1 Services Overview



Cross-Functional Services include a number of common life cycle support and management services
that ACS will provide across all Service Towers. Services, activities and roles and
responsibilities described in this Schedule 2A are considered within the scope of each Service
Tower. In addition, the Services described in this Schedule 2A shall be included within the
Services Tower charges specified in Schedule 3 — Fees.




Cross-Functional SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data

	 	Distributed
	 	Data
	 	Voice
	 	Help Desk
	 	Output
	 	Content
	Center
	 	Computing
	 	Network
	 	Comm.
	 	Services
	 	Processing
	 	Management
	Services
	 	Services
	 	Services
	 	Services
	 	SOW
	 	Services
	 	Services
	SOW
	 	SOW
	 	SOW
	 	SOW
	 	 	 	SOW
	 	SOW






Figure 1: Service Towers with Cross-Functional View




	 	 	 	 	 	 	 	 	 	 	 	 	 
	1.2 Service Objectives





The following are the key high-level Services objectives Symetra expects to achieve through this Schedule 2A:





	 	§	 	Ensure that critical life cycle and service management functions are included in all Service Tower SOWs
	 
	 	§	 	Receive technology services that consider an end-to-end enterprise view across all Service Towers
	 
	 	§	 	Improve efficiency and effectiveness by early identification and addressing
of root causes of technical problems for early resolution before they become
negative trends
	 
	 	§	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2A





2.0 Service Environment



The service environment section in each Service Tower Schedule describes the computing environment
to be supported/complied with. The service environment includes such things as hardware and
software, facilities and locations, personnel, policies and procedures, licenses and agreements,
work-in-progress and future initiatives. As such, this Schedule 2A shall apply to the service
environments as specified in each Service Tower. The service environments for each Service Tower
will be documented in Schedule appendices and are to be maintained by ACS and made available to
Symetra quarterly.




2.1 Cross-Functional Services Tools



Appendix A.1 — Cross-Functional Services Tools — ACS provided Cross-Functional Services tools,
associated functionality and capabilities, standard reports and the Service Tower environments
supported by each tool.






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3.0 Cross-Functional Services Requirements



ACS must provide the cross-functional Services defined in Section 3.1 of this Schedule for the
following Service Towers:





	 	§	 	Schedule 2B — Data Center Services Schedule
	 
	 	§	 	Schedule 2C — Distributed Computing Services Schedule
	 
	 	§	 	Schedule 2D — Data Network Services Schedule
	 
	 	§	 	Schedule 2E — Voice Communication Services Schedule
	 
	 	§	 	Schedule 2F — Help Desk Services Schedule
	 
	 	§	 	Schedule 2G — Output Processing Services Schedule
	 
	 	§	 	Schedule 2H — Content Management Services Schedule





3.1 Service Descriptions and Roles and Responsibilities



The following tables identify each Party’s roles and responsibilities associated with this
Schedule 2A. An “X” is placed in the column under the Party that is responsible for performing
the applicable task. As part of the Services, ACS shall perform all of the roles and
responsibilities that are ACS obligations, as denoted by an “X” in the ACS column set forth in
this Schedule 2A.




3.1.1 General Responsibilities



The following table identifies each Party’s general roles and responsibilities associated with this
Schedule 2A.




Table 1. General Roles and Responsibilities




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend Services solutions (e.g., shared/dedicated environments, tiered
services, Third Party cloud computing services, supporting infrastructure
and procedures) for all Service Towers to meet Symetra
data center requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve Services solutions
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Provide Services that support Symetra business needs and End-User requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Comply with Symetra policies and standards and industry regulations
applicable to Symetra for information, information systems, personnel,
physical and technical security
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Conform to changes in laws, regulations and policies. Major changes shall be
proposed on a project-by-project effort basis to alter the environment to
conform to the new requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Report performance against SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Coordinate all changes to the IT infrastructure that may affect the service
levels of any other Service Tower’s SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Provide timely creation, updating, maintenance and provision of all
appropriate project plans, project time and cost estimates, technical
specifications, management documentation and management reporting in a
form/format that is acceptable to Symetra for all Service Tower projects and
major Service activities
	 	X	 	 








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	General Roles and Responsibilities	 	ACS	 	Symetra
	9.

	 	Interface, manage and coordinate with ACS
Subcontractors and other Third Parties (e.g.,
network circuit provider, software vendors,
operational partners) in order to meet Services
requirements and SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Implement adaptive device services and equipment
purchased by Symetra as required by laws
affecting the support of the disabled
	 	X	 	 






3.1.2 Planning and Analysis



Planning and analysis Services are the research of new technical trends, products and services,
such as hardware components, system software, and networks that offer opportunities to improve the
efficiency and effectiveness of the Service Towers. Planning Services can also help support
competitive business advantage and mitigate risks by reducing defects and improving the quality of
services.



The following table identifies each Party’s planning and analysis roles and responsibilities.




Table 2. Planning and Analysis Roles and Responsibilities




	 	 	 	 	 	 	 
	Planning and Analysis Roles and Responsibilities	 	ACS	 	Symetra
	2.

	 	Define Services, standards and timeframes for planning and analysis activities
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Participate in defining Services, standards and timeframes for planning and analysis activities
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Review and approve Services standards and timelines for planning and analysis activities
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Define Symetra requirements at the enterprise level for all Service Towers (e.g. business,
technology strategy, functional, availability, capacity, performance, backup and business continuity
service)
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Provide documentation outlining Symetra business strategy and operating objectives in support of
planning and analysis activities.
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Perform infrastructure solution, configuration, technical and service planning and analysis based on
Symetra requirements (e.g. availability, capacity, performance, investment threshold, backup and
business continuity service)
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Provide infrastructure planning, analysis, installation and upgrade recommendations for new
applications, infrastructure and services
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Approve infrastructure planning, analysis, installation and upgrade recommendations for new
applications, infrastructure and services
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Provide management reports required for planning and analysis activities (e.g. utilization and
capacity trend reports)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Recommend data backup and retention policies for all Service Towers
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Define and approve Symetra data backup and retention policies and requirements for all Service Towers
	 	 	 	X
	 
	 	 	 	 	 	 
	13.

	 	Continuously monitor technical trends through independent research; document and provide semi-annual
Technology Plan” in accordance with Section 2.5.3 of the Agreement on products and services with
potential use for Symetra as it aligns with Symetra’s business and technology strategies
	 	X	 	 








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	Planning and Analysis Roles and Responsibilities	 	ACS	 	Symetra
	14.

	 	Perform feasibility studies for the implementation of new technologies that best meet
Symetra business needs and meet cost, performance and quality objectives
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Define enterprise-level project management policies, procedures and requirements (e.g.
project feasibility analysis, cost benefit analysis, scheduling, costing, resource
planning, communication planning, procurement, risk management and quality management)
	 	 	 	X
	 
	 	 	 	 	 	 
	16.

	 	Perform project management function
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Perform project management oversight and liaison function to the business and customers
	 	 	 	X
	 
	 	 	 	 	 	 
	18.

	 	Conduct semi-annual technical and business planning sessions to establish standards,
architecture and project initiatives per the planning and analysis policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	19.

	 	Participate in semi-annual technical and business planning sessions to establish
standards, architecture and project initiatives to be used in the development of the
Technology Plan; attendees will include those referenced in Schedule 1 of the Agreement
and other technical subject matter experts
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Conduct regular planning for Equipment Refresh and Software Enhancements
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Participate in regular planning for Equipment Refresh and Software Enhancements
	 	 	 	X
	 
	 	 	 	 	 	 
	22.

	 	Provide to Symetra written semi-annual technical reviews, Technology Plan, and provide
recommendations for improvements to the infrastructure that increase efficiency and
effectiveness per the planning and analysis policies and procedures
	 	X	 	 






3.1.3 Requirements Definition



Requirements definition Services are the activities associated with the assessment and definition
of functional, performance, business continuity, and security requirements that also comply with
regulatory and Symetra policies. These requirements drive the technical design for the environment.



The following table identifies each Party’s requirements definition roles and responsibilities.




Table 3. Requirements Definition Roles and Responsibilities




	 	 	 	 	 	 	 
	Requirements
Definition Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define requirements and standards
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Participate in defining requirements and standards
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Conduct interviews, group workshops, and surveys to
determine user functionality, performance, availability,
maintainability and business continuity requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Participate in appropriate requirements gathering activities
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Provide ACS with written information in sufficient detail
pertaining to the requirements definition to enable ACS to
create the appropriate requirements documentation (e.g.,
business requirements documentation)
	 	 	 	X








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	Requirements Definition Roles and Responsibilities	 	ACS	 	Symetra
	6.

	 	Document all requirements in mutually agreed formats (e.g., system
specifications, data models, network design schematics)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Ensure requirements meet Symetra-defined security policies and
operational requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Approve all requirements documents
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Define system and network acceptance test criteria
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Participate in defining system and network acceptance test criteria
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Review and approve all system and network acceptance test criteria
	 	 	 	X






3.1.4 Design Specifications



Design specification Services are the activities and deliverables that translate user and
information system requirements into detailed technical specifications.



The following table identifies each Party’s design specifications roles and responsibilities.




Table 4. Design Specifications Roles and Responsibilities




	 	 	 	 	 	 	 
	Design Specification Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document technical design plans and environment
configuration based on Symetra standards, architecture, functional,
performance, availability, maintainability, security and business
continuity requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Determine required system and network upgrade, replacement and/or
conversion requirements (e.g., hardware, software, networks)
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review and approve design plans through coordination with the
appropriate Symetra technology standards group and design
architects
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Conduct site surveys for design efforts as required
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide ACS with written information in sufficient detail pertaining to
the design specifications to enable ACS to create the appropriate
design documents
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Document and deliver design specifications
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Review and approve design specifications
	 	 	 	X






3.1.5 Acquisition and Asset Management



Acquisition and asset management Services are the activities associated with the pricing,
evaluation (technical and costing), selection, acquisition, asset management, and ongoing
management of new and upgraded system and network components (e.g., hardware, software, circuits).
Financial and operational responsibility for all such items is addressed in Section 2.5 of the
Agreement. Symetra reserves the right to negotiate contracts for Symetra-purchased/leased
components. Symetra is responsible for the acquisition of Symetra Equipment and Symetra Software,
unless otherwise agreed to by the parties.



The following table identifies each Party’s acquisition and asset management roles and
responsibilities.






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Table 5. Acquisition and Asset Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Acquisition
and Asset Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Manage life cycle of Service Tower hardware and software assets (e.g.,
requisition, ordering, inventory, installation, End-User assignment,
preventative maintenance, disposal) in accordance with Symetra policies and procedures
	 	X
	 	 
	 
	 	 	 	 	 	 
	2.

	 	Establish acquisition and tracking policies and procedures for Symetra-owned/leased/licensed assets
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Establish acquisition and tracking policies and procedures for ACS-owned/leased/licensed assets
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Review and verify acquisition and tracking policies and procedures for
ACS-owned/leased/licensed assets to ensure alignment with Symetra
requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Remediate discrepancies regarding acquisition tracking policy and
procedures for ACS-owned/leased/licensed assets identified during
Symetra review and verification
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Develop and maintain list of ACS-preferred suppliers/vendors
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Develop and issue acquisition bid requests as required and approved by
Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Establish audit procedures to ensure compliance with best practices
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Assist in periodic audits of procurement procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Evaluate proposals against clearly defined objective criteria
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide Symetra with proposals for proposed acquisitions (including
pricing) according to Symetra-provided requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Negotiate contracts for
ACS-purchased/leased/licensed Service-related components
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Review and approve proposals based on Symetra policies (e.g., type and
value of procurements)
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Manage the ordering, procurement and delivery processes in compliance
with Symetra procurement and acceptance processes
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Manage and track ACS purchase orders and service orders
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Coordinate delivery and installation of new products and services, as
required
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Ensure that new equipment/hardware complies with established Symetra
standards and architectures
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Review and approve selection of hardware to be installed in Symetra
facilities and software to be installed on Symetra hardware
	 	 	 	X
	 
	 	 	 	 	 	 
	19.

	 	Review and approve acquisition acceptance process
	 	 	 	X
	 
	 	 	 	 	 	 
	20.

	 	Adhere to Symetra acquisition acceptance process
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Track (e.g., input, maintain, update, report) ACS and Symetra
equipment/hardware, circuits and software licenses installed in the
Symetra environment
	 	X	 	 
	 
	 	 	 	 	 	 
	22.

	 	Review and provide comments regarding tracking methodology
	 	 	 	X
	 
	 	 	 	 	 	 
	23.

	 	Manage and maintain ACS Software licenses information through
Software license life cycle
	 	X	 	 








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	Acquisition
and Asset Management Roles and Responsibilities	 	ACS	 	Symetra
	24.

	 	Install and configure assets used in performance of Services
	 	X	 	 
	 
	 	 	 	 	 	 
	25.

	 	Establish, update, and maintain an asset inventory database and system
and network configuration charts (e.g., location, asset ID, serial number)
and ensure service contracts are in force as needed to meet SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	26.

	 	Update asset records related to all change activities (e.g., desktop, IMAC
Break/Fix, enterprise reorganization and change management)
	 	X	 	 
	 
	 	 	 	 	 	 
	27.

	 	Track and advise Symetra of expiration and renewal requirements for
device/software licenses at least 90 days prior to any such expiration
	 	X	 	 
	 
	 	 	 	 	 	 
	28.

	 	Provide timely and regular recommendations to purchase additional
license capacity, recommending alternatives, or curtailing usage where
necessary and appropriate, to restore, or continue to maintain, license
compliance to align with Symetra’s annual budget planning cycle
	 	X	 	 
	 
	 	 	 	 	 	 
	29.

	 	Hold periodic reviews and ensure review is conducted 90 days prior to
expiration of all Software license and maintenance agreements
	 	X	 	 
	 
	 	 	 	 	 	 
	30.

	 	Provide Symetra with reports and recommendations to use in making
Software acquisition and discontinuance decisions
	 	X	 	 
	 
	 	 	 	 	 	 
	31.

	 	Administer and manage warranty and maintenance contracts for assets
used in performance of Services
	 	X	 	 
	 
	 	 	 	 	 	 
	32.

	 	Manage and perform license audits, reconcile the number of licenses to
the number of installs, identify and report license compliance issues on at
least an annual basis, and/or in accordance with vendor software license
requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	33.

	 	Review Symetra license compliance issues
	 	 	 	X
	 
	 	 	 	 	 	 
	34.

	 	Provide asset inventory and services reports
	 	X	 	 
	 
	 	 	 	 	 	 
	35.

	 	Provide read only access for Symetra into the asset database
	 	X	 	 
	 
	 	 	 	 	 	 
	36.

	 	Periodic review/audit asset inventory management procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	37.

	 	Provide equipment and software asset tracking/management per Symetra
standard policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	38.

	 	Provide ACS with Symetra standard equipment disposition policies and
procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	39.

	 	Provide equipment disposition services in accordance with Section 13.1.5
of the Agreement and in accordance with Symetra standard policies and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	40.

	 	Terminate, dispose of, and relocate assets as needed/specified and
provide disposition reports as needed
	 	X	 	 






3.1.6 Engineering Design and Development



Engineering design and development Services are the activities associated with the engineering and
development of the technical infrastructure, tools and utilities that enhance the Service Towers.



The following table identifies each Party’s engineering design and development roles and
responsibilities.






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Table 6. Engineering Design and Development Roles and Responsibilities




	 	 	 	 	 	 	 
	Engineering Design and Development Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Establish engineering design and development policies and
procedures as it relates to engineering design
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Participate in developing and review engineering design and
development policies and procedures, as appropriate
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Develop engineering design and development plans where there
is an impact on Symetra entities/facilities and/or other Third-Party
agreements.
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve engineering design and development plans where there
is an impact on Symetra entities/facilities and/or other Third-Party
agreements
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Perform engineering functions required to implement and manage
Service Tower Services on ACS owned/leased facilities for
additional or new products and services
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Perform engineering functions required to implement and manage
Service Tower Services on Symetra owned/leased facilities for
additional or new products and services
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Manage engineering design and development efforts using formal
project management tools and methodologies
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Review and approve engineering design and development plans
and procedures where there is an impact on other Symetra
entities/facilities/Third-Party agreements
	 	 	 	X






3.1.7 Integration and Testing



Integration and testing Services are the activities that ensure that all individual Symetra
infrastructure components, including but not limited to hardware and software, configured with, or
added to, the infrastructure work together cohesively to achieve the intended results.



The following table identifies each Party’s integration and testing roles and responsibilities.




Table 7. Integration and Testing Roles and Responsibilities




	 	 	 	 	 	 	 
	Integration and Testing Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop integration and testing policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve integration and testing policies and procedures
and deliverables
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Manage integration test environment
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Maintain software release matrices across development, quality
assurance, and production environments and networks
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Validate and approve the software release matrix
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Conduct integration and security testing for all new and upgraded
equipment, networks, software or services to include unit, system,
integration and regression testing
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Evaluate all new and upgraded equipment, networks, software or
services for compliance with Symetra security policies, regulations and
procedures
	 	X	 	 








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	Integration and Testing Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Assess and provide Symetra with written communications regarding
the overall impact and potential risk to systems and networks prior to
implementing changes
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Define user Acceptance Criteria test requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Prepare test plans for any proposed changes to Service Tower
components
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Review and approve test plans for any proposed changes to Service
area components/configurations
	 	 	 	X
	 
	 	 	 	 	 	 
	12.

	 	Stage new and upgraded equipment, software or services to smoothly
transition into existing environment
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Perform modifications and performance-enhancement adjustments to
Symetra system software and utilities as a result of changes to
architectural standards
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Test new releases of supported hardware and software to ensure
conformance with Symetra SLRs/SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Provide, manage and maintain middleware
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide integration of application software
	 	 	 	X
	 
	 	 	 	 	 	 
	17.

	 	Perform configuration management and change management
activities
	 	X	 	 






3.1.8 Implementation and Migration



Implementation and migration Services are the activities associated with the installation of new
and upgraded Services, hardware, Software and network components.



The following table identifies each Party’s implementation and migration roles and
responsibilities.




Table 8. Implementation and Migration Roles and Responsibilities




	 	 	 	 	 	 	 
	Implementation
and Migration Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define system and network implementation and migration policies and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve system and network implementation and
migration policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Notify Symetra of ACS equipment migration and redeployment plans
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Notify ACS of Symetra equipment migration and redeployment plans
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Coordinate and review all implementation and migration plans and
schedules with Symetra in accordance with Change Management
Procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Approve implementation and migration plans and schedules
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Conduct pre-installation site surveys, as required
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Install enhancements to technical architecture or services provided
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Install new or enhanced Service Tower components (e.g. hardware,
software, middleware, utilities, networks, peripherals, configurations)
	 	X	 	 








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	Implementation and Migration Roles and Responsibilities	 	ACS	 	Symetra
	10.

	 	Perform Service Tower component upgrades as a result of new and
enhanced applications and architectures (e.g. hardware, software,
middleware, utilities, networks, peripherals, configurations)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Install physical infrastructure as required (e.g., wiring, cable plant, and
cooling etc.)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Coordinate implementation and migration support activities with
Symetra Personnel and ACS help desk Personnel
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Perform data migration, excluding conversion, by electronic or manual
methods as a result of implementation or migration (e.g., databases,
network system management repositories, address tables,
management information bases (MIBs))
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Perform appropriate tests on all IMACs
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Conduct and document user acceptance tests plans and results
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Approve user Acceptance Criteria plans and results
	 	 	 	X
	 
	 	 	 	 	 	 
	17.

	 	Provide Symetra technical staff and End-Users with training related to
the implementation of new products and services on request
	 	X	 	 






3.1.9 Operations and Administration



Operations and administration Services are the activities associated with providing a stable IT
infrastructure, which include effectively and efficiently performing procedures to ensure Services
are delivered in accordance with the SLRs.



The following table identifies each Party’s operations and administration roles and
responsibilities.




Table 9. Operations and Administration Roles and Responsibilities




	 	 	 	 	 	 	 
	Operations and Administration Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Provide operations requirements and policies, including schedules for
the operation of Symetra systems and networks
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop operations procedures that meet requirements and adhere to
defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Define and develop operational documentation requirements (run
books, contact lists, operations scripts etc.)
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve operations policies and procedures, documentation and
reporting
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Identify enterprise system management tools to monitor the IT
infrastructure and Symetra applications
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Coordinate with Symetra to deploy enterprise system and network
management tools to monitor the IT infrastructure and Symetra
applications
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Install and configure enterprise system and network management
tools in such a fashion that problems, issues and events are
proactively identified, reported and resolved according to prescribed
SLRs
	 	X	 	 








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	Operations and Administration Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Perform event management monitoring of services to detect abnormal
conditions or alarms, log abnormal conditions, analyze the condition
and take corrective action
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Manage hardware, software, peripherals, services and spare parts to
meet SLRs, minimize down time and minimize Symetra resource
requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Interface with help desk and Symetra for Incident and problem
management activities
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide Level 2 and Level 3 support as required
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Manage and coordinate Subcontractors and Third Parties in order to
meet Services and SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Develop and provide operational reports (daily, weekly, monthly) that
provide status of operational activities, production issues, and key
operational metrics
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Review and approve operational reports
	 	 	 	X
	 
	 	 	 	 	 	 
	15.

	 	Manage backup media inventory (tape, disk, optical and other media
type) including the ordering and distribution of media
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Perform system and network backups and associated rotation of
media
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Archive data media at a secure offsite location
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Ensure ongoing capability to recover archived data from media as
specified (backwards compatibility of newer backup equipment)
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Test backup media to ensure incremental and full recovery of data is
possible and ensure system and network integrity as required or
requested by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Recover files, file system or other
data required from backup media as required or requested by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Provide recovery and backup requirements and updates as they
change
	 	 	 	X
	 
	 	 	 	 	 	 
	22.

	 	Conduct disaster recovery testing per policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Audit operations and administration polices for compliance with
Symetra security policies
	 	 	 	X
	 
	 	 	 	 	 	 
	24.

	 	For ACS-owned leased or licensed
assets, provide a copy of, or
access to, then-current vendor-supplied documentation
	 	X	 	 
	 
	 	 	 	 	 	 
	25.

	 	For Symetra-owned, leased, or
licensed assets, provide a copy of, or access to, then-current or future vendor-supplied documentation
	 	 	 	X
	 
	 	 	 	 	 	 
	23.

	 	Provide data and records retention,
archiving and destruction  in
accordance with Symetra policies
	 	X	 	 








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3.1.10 Account Administration



Account administration Services are the Services and activities associated with managing and
coordinating End-User accounts (e.g., account/ID/password activation, termination, changes, and
expiration). ACS will provide comprehensive user ID administration support while enforcing Symetra
application and system access requirements for all Service Tower components where user access IDs
and passwords are required.



The following table identifies each Party’s account administration roles and responsibilities.




Table 10. Account Administration Services Roles and Responsibilities




	 	 	 	 	 	 	 
	Account Administration Services Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop, document and maintain account administration Services
processes and procedures for activation, changes and terminations
(e.g. password/account setup and password reset, remote access
connectivity, e-mail accounts, End-User IDs) that meet Symetra
requirements and adhere to Symetra policies
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and provide additional procedures as required and approve
account administration Services procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Conduct account administration Services (e.g., account activation,
termination, changes, expiration) in accordance with Symetra policies
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Manage and maintain a secure environment through appropriate
control of End-User accounts and access privileges
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Add, change, delete, or revoke user IDs that access system software
(e.g., operating systems or subsystems) using access control software
as per Symetra-established security standards
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Add, change, delete, or revoke user
IDs that access applications controlled by Symetra, per the Symetra-established security standards
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Add, change, delete, or revoke user IDs that access applications that
are controlled by ACS, per the Symetra-established security standards
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Establish End-User ID administrative security procedures and
practices to ensure that all End-User IDs are authenticated (for
example, encryption, minimal level, password) for operating systems
and databases (excludes applications)
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Review group membership and system level user IDs in accordance
with Symetra-established security guidelines
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Review and remove End-User and Symetra End-User access rights
when the End-User is no longer employed or job responsibilities
change including operating system and subsystem access per
Symetra-established guidelines; notify Symetra of all such changes in
accordance with Symetra-established security guidelines
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Review and revalidate system user IDs in accordance with Symetra-established security standards
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Remove application user IDs per Symetra direction
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Perform password resets for
End-Users per the Symetra-established security guidelines
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide a process to change system default passwords where
capability exists
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Encrypt passwords per Symetra-established security standards
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide remote access administration (e.g., VPN access)
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Provide audit trail for all End-User ID activities for Symetra Systems
(e.g., create, track, and delete IDs)
	 	X	 	 








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	Account Administration Services Roles and Responsibilities	 	ACS	 	Symetra
	18.

	 	Manage and maintain system accounts
	 	X






3.1.11 Incident and Problem Management



Incident and problem management Services include the activities associated with restoring normal
service operation as quickly as possible and minimizing the adverse impact on business operations,
thus ensuring that the best possible levels of service quality and availability are maintained.



Problem management also includes minimizing the adverse impact of Incidents and problems on the
business that are caused by errors in the IT infrastructure, and to prevent the recurrence of
Incidents related to those errors. In order to achieve this goal, problem management seeks to
review Incidents, get to the root cause of Incidents and then initiate actions to improve or
correct the situation.



The following table identifies each Party’s Incident and problem management roles and
responsibilities.




Table 11. Incident & Problem Management




	 	 	 	 	 	 	 
	Incident and Problem Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define Incident and problem management policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve Incident and problem management policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Establish operations and service management quality assurance and
control programs
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve operations and service management quality assurance and
control programs
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Perform quality assurance and quality control programs
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Coordinate user support activities with the help desk
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Establish Incident/problem classification by Priority Level
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Provide Level 2 and Level 3 support as required to resolve Incidents
and problems
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Establish Incident/problem workflow, escalation, communication and
reporting processes that help to achieve the SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Review and approve Incident/problem classification, prioritization and
workflow, communication, escalation and reporting processes
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Provide, configure, and operate Incident and problem management
system that tracks Incidents across all Service Towers
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide Symetra access and input capabilities to Incident and problem
tracking system to allow for Incident/problem monitoring and ad hoc
reporting
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Manage entire Incident/problem life cycle including detection,
diagnosis, Symetra status reporting, repair and recovery
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Ensure Incident resolution activities conform to defined Change
Management Procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Manage efficient workflow of Incidents including the involvement of
Third Party providers (e.g., vendors, public carriers, ISP)
	 	X	 	 








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	Incident and Problem Management Roles and Responsibilities	 	ACS	 	Symetra
	16.

	 	Coordinate and take ownership of problem resolution with Symetra
and Third Parties (e.g., public carriers, ISP)
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Perform Root Cause Analysis of Incidents, document findings and take
corrective actions for in-scope Services. Resolve problem and/or
substantiate that all reasonable actions have been taken to prevent
future reoccurrence.
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Review the state of open problems and the progress being made in
addressing problems as needed
	 	 	 	X
	 
	 	 	 	 	 	 
	19.

	 	Participate in problem review sessions and provide listing and status
of problems categorized by problem impact
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Conduct proactive Incident trend analysis and on a quarterly basis
review results with Symetra to identify potential problems and Incident
trends prior to becoming problems
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Identify possible enhancement opportunities for improved operational
performance and potential cost savings based on results of Incident
and problem resolution activities and Incident trend analysis
	 	X	 	 
	 
	 	 	 	 	 	 
	22.

	 	Review and approve projects to implement enhancement opportunities
	 	 	 	X
	 
	 	 	 	 	 	 
	23.

	 	Implement approved projects for enhancement opportunities
	 	X	 	 
	 
	 	 	 	 	 	 
	24.

	 	Authorize close of Symetra initiated Priority Level 1 and Priority Level
2 Incidents
	 	 	 	X






3.1.12 Maintenance



Maintenance Services are the activities associated with the maintenance and repair of hardware,
software and networks, including “Break/Fix”, Equipment Refresh and Software Enhancement all of
which must be implemented only in accordance with the Change Management Procedures. Installed
platform and product version levels are not to be more than one version behind the current
commercial release, unless coordinated with Symetra.



The following table identifies each Party’s maintenance roles and responsibilities.




Table 12. Maintenance Roles and Responsibilities




	 	 	 	 	 	 	 
	Maintenance Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define maintenance and repair policies and procedures.
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve maintenance and repair policies and procedures.
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Develop and implement maintenance schedules based on Symetra
approved maintenance window
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Define dispatch requirements and point-of-service locations
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Ensure appropriate maintenance coverage for all system and network
components
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Provide maintenance and Break/Fix support in Symetra’s defined
locations, including dispatching repair technicians to the point-of-service location if necessary
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Perform diagnostics and maintenance on all Equipment and Software
including but not limited to hardware, software, peripherals, networks
and special purpose devices as appropriate
	 	X	 	 








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	Maintenance Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Install manufacturer field change orders, service packs, firmware, and
software maintenance releases, etc.
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Install/implement product patches, “bug fixes,” service packs and
other Software Enhancements
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Perform software (including Software Enhancements) distribution and
version control, both electronic and manual
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Replace defective parts including preventive maintenance, according
to the manufacturer’s published mean-time-between failure rates
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Conduct maintenance and parts management and monitoring during
warranty and off-warranty periods
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Manage Equipment, Software, peripherals, Services and spare parts
to meet SLRs
	 	X	 	 






3.1.13 Configuration Management



Configuration management Services are the activities to provide a logical model of the
infrastructure by identifying, controlling, maintaining, and verifying installed hardware, Software
(including without limitation the verification of Symetra Software or applications) and network
versions. The goal being to account for all assets and configurations, provide accurate information
on configurations and provide a sound basis for Incident, problem, change and release management
and to verify configuration records against the infrastructure and correct any exceptions.



The following table identifies each Party’s configuration management roles and responsibilities.




Table 13. Configuration Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Configuration Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define configuration management policies and procedures.
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Train ACS Personnel on the established process for tracking
configuration changes.
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review and comment on configuration management policies,
procedures and processes.
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Ensure configuration management processes are consistent
across all environments (e.g., development, test and production)
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Establish configuration management database (CMDB) per
Symetra requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Review and comment on configuration management database
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Select, install and maintain configuration management tools
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Enter/upload configuration data into configuration database
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Establish process interfaces to problem and Incident
management, change management, technical support,
maintenance and asset management processes
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Establish appropriate authorization
controls for modifying
configuration items as well as verify compliance with software
licensing
	 	X	 	 








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	Configuration Management Roles and Responsibilities	 	ACS	 	Symetra
	11.

	 	Establish guidelines for physical and logical separation between
development, test and production and the process for deploying
and back out of configuration items
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Establish configuration baselines as reference points for rebuilds,
and providing ability to revert to stable configuration states
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Establish process for verifying the accuracy of configuration items,
adherence to configuration management process and identifying
process deficiencies
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide Symetra configuration management reports as required
and defined by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Audit configuration management process and accuracy of
configuration data
	 	 	 	X






3.1.14 Change and Release Management



Change and release management processes and activities are inter-related and complementary. A high
level description of each is provided below.



Change management Services are the activities to ensure that standardized methods and procedures
are followed for efficient and prompt handling of all changes. Change management activity is
undertaken to minimize the impact of change upon Service quality and improve the day-to-day
operations of the organization. Change management covers all aspects of managing the introduction
and implementation of all changes affecting the Services and the management processes, tools, and
methodologies designed and utilized to support the systems and networks. The change management
process includes the following process steps:





	 	§	 	Request process
	 
	 	§	 	Recording/tracking process
	 
	 	§	 	Prioritization process
	 
	 	§	 	Responsibility assignment process
	 
	 	§	 	Impact/risk assessment process
	 
	 	§	 	Review / approval process
	 
	 	§	 	Implementation process
	 
	 	§	 	Verification (test) process
	 
	 	§	 	Release process
	 
	 	§	 	Closure process




Release management activities take a holistic view of a change to a Service and ensure that all
aspects of a release, both technical and non-technical, are considered together. The goals are to:





	•	 	Plan and oversee the successful rollout of Equipment Refresh and Software Enhancements
	 
	•	 	Design and implement efficient procedures for distribution and installation Software Enhancements
	 
	•	 	Ensure that only authorized and tested Software Enhancements are installed







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	•	 	Ensure that changes are traceable and secure.




Implementation and back-out plans shall be documented and approved by Symetra. Master copies of new
Software Enhancements shall be secured in a software library and configuration databases shall be
updated.



The following table identifies each Party’s change management and release management roles and
responsibilities.




Table 14. Change and Release Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Change and Release Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend change and release management policies, procedures,
processes and training requirements for Symetra infrastructure
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Participate in change and release management policies, procedures,
processes and training requirements for Symetra infrastructure
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Establish change classifications (impact, priority, risk) and change
authorization process
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Participate in the development of the Change Management
Procedures and release management procedures and policies
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Approve Change Management Procedures and release management
procedures and policies
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Ensure change and release management Services processes are
consistent across all environments (e.g., development, test and
production)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Administer the version control system as it relates to release
management of Symetra custom applications
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Document and classify proposed changes to the Services.
Documentation shall include cost and risk impact and back out plans
of those changes and establish release management plans for major
changes.
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Develop and maintain change plans and schedule of planned changes
and provide to Symetra for review as required
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Schedule and conduct change management meeting to include review
of planned changes and results of changes made
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide change documentation (e.g., plans, schedules, test plans,
backout plans) as requested by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Authorize and approve scheduled changes or alter the schedule of any
or all change requests
	 	 	 	X
	 
	 	 	 	 	 	 
	13.

	 	Review release management details and alter as appropriate to meet
the needs of Symetra (back out plan, go/no go decision)
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Notify Symetra of change timing and impact
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Implement ACS responsibilities associated with changes and adhere
to detailed release plans
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Modify and update systems and documentation impacted by
implemented changes (e.g., Operations Manual, CMDB, Asset
Management System, Service catalog (if applicable), DR plan)
	 	X	 	 








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	Change and Release Management Roles and Responsibilities	 	ACS	 	Symetra
	17.

	 	Verify and report to Symetra that change met objectives and resolve
negative impacts
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Monitor changes and report results to Symetra of changes and
impacts
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Conduct user acceptance tests as required
	 	 	 	X
	 
	 	 	 	 	 	 
	20.

	 	Perform quality control audits and approve change control results
	 	 	 	X
	 
	 	 	 	 	 	 
	21.

	 	Maintain master copies of new versions in a secured software library
and update configuration databases
	 	X	 	 






3.1.15 Capacity Management




Capacity management involves ensuring that the capacity of the IT infrastructure matches the
evolving demands of Symetra’s business in the most cost-effective and timely manner. ACS will
provide comprehensive capacity and performance management for all Services (e.g., network, server,
storage, output processing, and content management). Capacity and performance management will
mitigate service degradation and outages due to increases in utilization of Services and
infrastructure. Additionally, it will be used to support proactive development, maintenance, and
communication of tactical and strategic technology plans, and to accommodate for growth or changing
business requirements. The process encompasses the following:




	 	§	 	Monitoring performance and throughput of services and supporting components
	 
	 	§	 	Undertaking tuning activities
	 
	 	§	 	Understanding current demands and forecasting for future requirements
	 
	 	§	 	Developing capacity plans which will meet demand and SLRs
	 
	 	§	 	Conducting risk assessment of capacity recommendations
	 
	 	§	 	Identifying financial impacts of capacity plans




The following table identifies each Party’s capacity management roles and responsibilities.




Table 15. Capacity Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Capacity Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Establish comprehensive capacity management planning process
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve capacity management planning process
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Define, develop and implement tools that allow for the effective
capacity monitoring/trending of IT infrastructure, system software, and
components.
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Continually monitor resource usage to enable proactive identification
of capacity and performance issues
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Capture and assess trending information and forecast future Symetra
capacity requirements based on Symetra defined thresholds
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Identify future business
requirements that will alter capacity requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Participate in all capacity planning activities
	 	 	 	X








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	Capacity Management Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Provide infrastructure capacity impact assessment when Symetra
adds, removes or modifies Symetra Software and ensure adequate
capacity in support of changes to ACS Software
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Review capacity impact assessment
when adding, removing or modifying applications
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Assess impact/risk of capacity changes
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Assess Incidents/problems related to throughput performance
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Recommend changes to capacity to improve Service performance
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Approve capacity related recommendations
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Maintain capacity levels to optimize use of existing IT resources and
minimize Symetra costs to deliver Services at agreed to service levels
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Ensure adequate capacity exists within the environment to meet SLR
requirements taking into account daily, weekly and seasonal variations
in capacity demands
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide asset utilization and asset efficiency reporting
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Validate asset utilization and asset efficiency
	 	 	 	X
	 
	 	 	 	 	 	 
	18.

	 	Provide quarterly capacity management plans (i.e., develop, present,
review with Symetra)
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Review and approve quarterly capacity management plan
	 	 	 	X






3.1.16 Performance Management



Performance management Services are the activities associated with tuning systems and networks for
optimal performance.



The following table identifies each Party’s performance management roles and responsibilities...




Table 16. Performance Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Performance Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document system and network performance
requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve system and network performance requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Develop and document performance management procedures that
meet requirements and adhere to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve performance management procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Perform proactive system and network tuning to maintain optimum
performance in accordance with Change Management Procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Manage system and network resources (e.g., devices and traffic)
to meet defined availability and performance SLRs/SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide regular monitoring and reporting of system and network
performance, utilization and efficiency
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Proactively evaluate, identify and recommend configurations or
changes to configurations which will enhance performance
	 	X	 	 








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	Performance Management Roles and Responsibilities	 	ACS	 	Symetra
	9.

	 	Develop and review with Symetra improvement plans as required
to meet SLRs/SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Authorize improvement plans
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Implement improvement plans and coordinate with Third Parties
as required
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide technical advice and support to the application
maintenance and development staffs as required
	 	X	 	 






3.1.17 Service Level Monitoring and Reporting



Monitoring and reporting Services are the activities associated with monitoring and reporting of
service delivery with respect to SLR/SLAs. In addition, ACS shall report system management
information (e.g., performance metrics, and system accounting information) to the designated
Symetra representatives in a format agreed to by Symetra.



The following table identifies each Party’s service level monitoring and reporting roles and
responsibilities..




Table 17. Service Level Monitoring and Reporting Responsibilities




	 	 	 	 	 	 	 
	Service Level Monitoring Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document SLAs and reporting cycles
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Implement agreed to SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Report on service performance and improvement results
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Coordinate SLA monitoring and reporting with designated Symetra
representative and Third-Party vendors, as required
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Measure, analyze, and provide management reports on performance
relative to requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Develop service level improvement plans where appropriate
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Review and approve improvement plans
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Implement improvement plans
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Review and approve SLR metrics and performance reports
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Provide Symetra portal access to performance and SLA reporting and
monitoring system
	 	X	 	 






3.1.18 Account Management



Account management Services are the activities associated with the ongoing management of the
service environment.



The following table identifies each Party’s account management roles and responsibilities.




Table 18. Account Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Account Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document account management structure, planning and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve account management structure, planning and procedures
	 	 	 	X








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	Account Management Roles and Responsibilities	 	ACS	 	Symetra
	3.

	 	Develop a detailed Services catalog which details services offered
including all service options, pricing, installation timeframes, order
process (new, change & remove service) and prerequisites
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Develop a service ordering process that clearly defines how to order,
change or delete Services
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Recommend criteria and formats for administrative, service activity
and service level reporting
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Approve criteria and formats for administrative, service activity and
service level reporting
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Develop and implement customer satisfaction program for tracking the
quality of Service delivery to End-Users
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Provide stewardship reporting (e.g., statistics, trends, audits) based on
Symetra’s requirements
	 	X	 	 






3.1.19 Root Cause Analysis



ACS will develop, implement, and maintain a Root Cause Analysis process and perform the activities
required to diagnose, analyze, recommend, and take corrective measures to prevent recurring
problems and/or trends.



The following table identifies each Party’s Root Cause Analysis roles and responsibilities.




Table 19. Root Cause Analysis Roles and Responsibilities




	 	 	 	 	 	 	 
	Root Cause Analysis Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify requirements and policies for Root Cause Analysis (e.g.,
events that trigger an Root Cause Analysis)
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop procedures for performing a Root Cause Analysis that meet
requirements and adhere to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Approve Root Cause Analysis procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Conduct and review with Symetra proactive trend analysis to identify
emerging and recurring problems
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Track and report recurring problems or failures and provide associated
consequences of problems if there is a business impact to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Recommend solutions to address recurring problems or failures
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Approve solutions to address recurring problems or failures
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Identify all Priority Level 1 and Priority Level 2 Incidents that require
Root Cause Analysis
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Conduct a Root Cause Analysis for all Priority Level 1 and Priority
Level 2 Incidents, and provide Root Cause Analysis report
recommending appropriate preventative and resolution action
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Approve solutions to address Priority Level 1 and Priority Level 2
Incidents
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Provide status report detailing the root cause of and procedure for
correcting recurring problems and Priority Level 1 and Priority Level 2
Incidents until closure as determined by Symetra
	 	X	 	 








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	Root Cause Analysis Roles and Responsibilities	 	ACS	 	Symetra
	12.

	 	Identify root cause of Priority Levels 3 and 4 Incidents at Symetra’s
request not to exceed 3 requests per month
	 	X	 	 






3.1.20 Training and Knowledge Transfer



Training and knowledge transfer Services consist of:





	 	a.	 	ACS will provide training for the improvement of skills through education and
instruction for ACS’ staff. ACS will participate in any initial and on-going training
delivered by Symetra as required that would provide a learning opportunity about
Symetra’s business and technical environment.
	 
	 	b.	 	ACS will provide training for Symetra technical staff for the express purpose of
exploitation of the functions and features of the Symetra computing environment.
Delivery methods may include classroom style, computer-based, individual, or other
appropriate means of instruction.
	 
	 	c.	 	ACS will provide Symetra selected industry standards based training for those areas
which it is certified to teach (Six Sigma for example). ACS will also coordinate with
Symetra on other available industry training for which there may be associated costs.




The following table identifies each Party’s training and knowledge transfer roles and
responsibilities.




Table 20. Training and Knowledge Transfer Roles and Responsibilities




	 	 	 	 	 	 	 
	Training and Knowledge Transfer Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document training and knowledge database
requirements and policies
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Participate in development, review and approve training requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Develop and document procedures that meet training requirements
and adhere to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve training procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Provide to and instruct Symetra personnel on the provision of Services
(e.g., “rules of engagement”, requesting services, etc.)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Approve ACS developed training program
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Provide and maintain a Symetra accessible knowledge
database/portal
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Develop and implement knowledge transfer procedures to ensure that
more than one individual understands key components of the business
and technical environment
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Participate in Symetra delivered instruction on the business and
technical environment
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Develop and document training requirements that support the ongoing
provision of Services, including refresher courses as needed and
instruction on new functionality
	 	X	 	 








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	Training and Knowledge Transfer Roles and Responsibilities	 	ACS	 	Symetra
	11.

	 	Take training classes as needed to remain current with systems,
software, features and functions for which help desk support is
provided in order to improve Service performance (e.g., First Contact
Resolution)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide training to Symetra when substantive (as defined between
Symetra and ACS) technological changes (e.g., new systems or
functionality) are introduced into the Symetra environment to facilitate
full exploitation of all relevant functional features
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Provide training materials for
Symetra technical staff for Level 1 supported applications
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide on-going training materials for help desk Personnel on the
Symetra business and technical environments as defined by Symetra
	 	 	 	X
	 
	 	 	 	 	 	 
	15.

	 	Provide Symetra selected classroom-style and computer-based
training (case-by-cases basis) for standard commercial-off-the-shelf
(COTS) applications
	 	X	 	 






3.1.21 Documentation



Documentation Services are the activities associated with developing, revising, maintaining,
reproducing, and distributing information in hard copy and electronic form (e.g., SDRM , Root Cause
Analysis, and training documentation).



The following table identifies each Party’s documentation roles and responsibilities.




Table 21. Documentation Roles and Responsibilities




	 	 	 	 	 	 	 
	Documentation Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define documentation requirements and formats
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Participate in defining documentation requirements and formats as
appropriate
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Approve documentation requirements and formats
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Provide output in agreed format for support of activities throughout the
life cycle of Services as specified in each Service Tower
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Document system specifications and configurations (e.g.,
interconnection topology, configurations, and network diagrams)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Document standard operating procedures (e.g., boot, failover, spool
management, batch processing, and backup)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Document policies, procedures, production and maintenance
schedules and job schedules
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Provide Symetra with a copy of or access to any ACS or Third Party-supplied documentation (including updates thereto) at Symetra’s
request and to the extent allowable by law.
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide Symetra with a copy of or access to any ACS or Third Party-supplied project plans and associated documentation at Symetra’s
request and to the extent allowable by law.
	 	X	 	 








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3.1.22 Technology Refreshment and Replenishment



Technology refreshment and replenishment Services are the activities associated with modernizing
the IT infrastructure on a continual basis to ensure that the system components stay current.



The following table identifies each Party’s technology refreshment and replenishment roles and
responsibilities.




Table 22. Technology Refreshment and Replenishment Roles and Responsibilities




	 	 	 	 	 	 	 
	Technology Refreshment and Replenishment Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Subject to the terms set forth in Sections 2.5.2 and 2.5.3 of the
Agreement, recommend and establish technology refreshment and
replenishment life-cycle management policies, procedures and plans
appropriate for support of Symetra business requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve technology refreshment and replenishment policies,
procedures and plans in accordance with the Change Management
Procedures.
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Manage, maintain, and update as necessary, the approved technology
refreshment and replenishment policies, procedures, and plans
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Conduct annual technology refreshment and replenishment planning
meetings and develop technology refreshment and replenishment
plans in accordance with the Agreement
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Participate in technology refreshment and replenishment planning
meetings
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Review and approve technology refreshment and replenishment plans
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Develop, document and maintain technology refreshment and
replenishment schedules and implementation plans for each Service
Tower
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Perform the necessary tasks required to fulfill the technology
refreshment and replenishment plans (e.g., planning, project
management, and implementation)
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide management reports on the progress of the technology
refreshment and replenishment plans
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Periodically review the approved technology refreshment and
replenishment implementation plans to ensure they properly support
Symetra business requirements
	 	 	 	X






3.1.23 Symetra IT General Computing Controls and Policies:



Symetra IT general computing controls and policies Services are the activities that involve the
procedures, documentation, monitoring, reporting and enforcement of all information security
policies identified by Symetra in conjunction with the Symetra general computing controls
framework. The framework is based on the ISO and NIST security standards. Examples include, but are
not limited to, the following: perimeter defense, Malware protection (e.g.; antivirus, antispyware,
anti-spam solutions, and malicious code/sites), identity and access management, encryption, key
management and certificates.






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The following table identifies each Party’s general computing controls and policies roles and
responsibilities.




Table 23. General Computing Controls Roles and Responsibilities




	 	 	 	 	 	 	 
	General Computing Controls Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define security requirements and policies including regulatory
requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop security standards and procedures including industry best
practices
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review and approve proposed security standards and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Implement agreed upon security standards and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Monitor and report adherence to implemented security standards and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Audit and validate report findings regarding adherence to security
standards and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Maintain records and documentation related to implemented security
standards and procedures, and maintain currency with the SDRM
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Remediate gaps for in-scope security services in adherence to
Symetra provided security standards and procedures
	 	X	 	 






3.1.24 Security (physical/logical access to systems)



Security management Services are the activities that include physical and logical security of
assets used to provide Symetra Services, Malware (e.g., computer viruses, worms, trojan horses,
spyware, adware, other malicious and unwanted software) protection, and other security services in
compliance with Symetra security requirements and all applicable regulatory requirements.



The following table identifies each Party’s security roles and responsibilities.




Table 24. Security Roles and Responsibilities




	 	 	 	 	 	 	 
	Security Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define security requirements, standards, procedures and
policies including regulatory requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Assist in developing security standards, policies, and procedures
including industry best practices
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Conduct risk assessment to identify control or security gaps
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Execute security policies and provide and operate security
physical and logical monitoring tools including documentation
demonstrating adherence to the process
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide physical and logical security plan and IT infrastructure
based on security requirements, standards, procedures, policies
and risks
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Review and approve physical and logical security plans
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Implement physical and logical security plans consistent with
Symetra security policies
	 	X	 	 








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	Security Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Establish access profiles and policies for adding, changing,
enabling/disabling and deleting log-on access of Symetra
employees, agents and Personnel
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Maintain controlled access to ACS computing areas within ACS
facilities (including Subcontractors’ facilities)
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Manage security tokens and SSL certificates in accordance with
Symetra policies and procedures (e.g.,, assign to users,
administer, distribute, and collect)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Perform log-on/security-level access changes as detailed in
profiles and policies
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Report security violations to Symetra per Symetra policies
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Resolve security violations internal to Symetra
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Resolve security violations that originate outside of the hosted
network(s). Specific examples include denial of service attacks,
spoofing, and Web exploits
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Configure and operate Malware protection Software for continuous
scanning, eradication and reporting of detected Malware and
Malware Incident resolutions
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Monitor Malware websites and communicate Malware alerts
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Deploy anti-Malware updates and patches following a Malware
Incident per the Change Management Procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Monitor supplier information and manage up-to-date information
on malicious code outbreaks and deploy the appropriate Software
signature files to protect against the malicious code
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Provide automated detection and removal of malicious code using
anti-Malware software
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Promptly notify Symetra on detection of malicious code within the
infrastructure
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Implement the established action plan and escalation procedures
for a malicious code event beyond what is automatically fixed by
the anti-Malware software
	 	X	 	 
	 
	 	 	 	 	 	 
	22.

	 	Actively participate in industry standard security forums and users
groups, and provide related annual documentation thereto
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Provide information regarding security industry-leading best
practices and ACS’ recommendations for implementing any such
practices annually according to Section 13.1.1 of the Agreement
	 	X	 	 
	 
	 	 	 	 	 	 
	24.

	 	Review and approve such ACS’ recommendations
	 	 	 	X
	 
	 	 	 	 	 	 
	25.

	 	Review all security patches relevant to the environment and
classify the need and speed in which the security patches should
be installed as defined by security policies
	 	X	 	 
	 
	 	 	 	 	 	 
	26.

	 	Install security patches per Symetra requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	27.

	 	Perform periodic security audits
	 	 	 	X
	 
	 	 	 	 	 	 
	28.

	 	Maintain all documentation required for security audits and internal
control and control testing
	 	X	 	 








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	Security Roles and Responsibilities	 	ACS	 	Symetra
	29.

	 	Place and support systems with particularly sensitive data in ACS
controlled access areas. Only individuals with current, authorized
access permission shall be allowed to enter these areas
	 	X
	 
	 	 	 	 
	30.

	 	Allow Third Party security audits
	 	X






3.1.25 Service Continuity and Disaster Recovery Services



Service continuity and disaster recovery Services are the activities associated with providing
infrastructure, resources, and processes required to restore Services in the event of a disaster in
accordance with Symetra’s disaster recovery plan. ACS must demonstrate that it will consistently
meet or exceed Symetra Service (a/k/a business) continuity and disaster recovery requirements.



Without limiting the terms set forth in Section 2.5.7 of the Agreement, the following table
identifies each Party’s Service continuity and disaster recovery roles and responsibilities.




Table 25. Service Continuity and Disaster Recovery Roles and Responsibilities




	 	 	 	 	 	 	 
	Service Continuity and Disaster Recovery Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define Symetra Services continuity and disaster recovery strategy,
requirements and scenarios
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Recommend best practice Services continuity and disaster recovery
strategies, policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	As needed, assist Symetra in other continuity and emergency
management activities
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Develop and implement detailed disaster recovery plan, processes
and solutions (e.g., hardware, software, network, back up method,
recovery method, Third Party connectivity and communication) to
achieve Symetra’s disaster recovery requirements including ACS’
ability to comply with the continuity and disaster recovery SLRs
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Define data (e.g., file system, database, and flat files) replication,
backup and retention requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Establish processes to ensure disaster recovery plans are kept up to
date and reflect changes in Symetra environment
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Review and approve disaster recovery plan
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Manage Third Party disaster recovery vendor contracts, including
updates on equipment required to recover Symetra systems (if part of
ACS disaster recovery solution)
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Establish disaster recovery test requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Perform scheduled ACS disaster recovery tests per Symetra policies
and provide all technical resources required to execute the test and to
resolve issues encountered during the test
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Coordinate involvement of users for disaster recovery testing (e.g.,
Symetra, Third Parties, and End-Users)
	 	 	 	X
	 
	 	 	 	 	 	 
	12.

	 	Participate in disaster recovery tests
	 	 	 	X
	 
	 	 	 	 	 	 
	13.

	 	Track and report disaster recovery test results to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Review and approve disaster recovery testing results
	 	 	 	X








Confidential Information


Page 27









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





	 	 	 	 	 	 	 
	Service Continuity and Disaster Recovery Roles and Responsibilities	 	ACS	 	Symetra
	15.

	 	Develop action plan to address disaster recovery testing results
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Approve action plan
	 	 	 	X
	 
	 	 	 	 	 	 
	17.

	 	Implement action plan and provide on-going status until completion
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Initiate the disaster recovery plan in the event of a Symetra disaster
recovery situation per the disaster recovery policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	19.

	 	Initiate the disaster recovery plan in the event of an ACS disaster
recovery situation and notify Symetra per disaster recovery policies
and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Coordinate with Symetra during an ACS disaster recovery situation
per disaster recovery policies and procedures
	 	X	 	 






3.1.26 Environment and Facilities Support



Environment and facilities support Services are the activities associated with maintaining
environmental requirements as designated Symetra Sites.



The following table identifies each Party’s environment and facilities support roles and
responsibilities.




Table 26. Environmental and Facilities Support




	 	 	 	 	 	 	 
	Environmental and Facilities Support Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify requirements for Symetra environment and facilities support
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Identify requirements for Symetra
environment for ACS supported
components
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Develop and document procedures for environment and facilities
support
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve environment and facilities support procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Remote monitor the designated Symetra UPS in rooms housing
computing hardware and network devices
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Develop and recommend improvement plans for Symetra monitored
facilities as needed to maintain an effective and secure computing
environment
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Implement or coordinate the implementation of all approved upgrades
and installations
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Coordinate Symetra Site activities of all ACS Personnel working in
equipment locations (e.g., equipment rooms, and network equipment
closets)
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Ensure that facilities support activities conform to the requirements of
defined Change Management Procedures
	 	 	 	X






3.1.27 Financial/Chargeback Management and Invoicing



Financial/chargeback management and invoicing Services are the activities that will allow Symetra
to chargeback its internal business units for actual usage of IT resources and to receive accurate
invoices that meet Symetra requirements.






Confidential Information


Page 28









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 




The following table identifies each Party’s financial/chargeback management and invoicing roles and
responsibilities.




Table 27. Financial/Chargeback Services




	 	 	 	 	 	 	 
	Financial/Chargeback Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify chargeback and reporting requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Document and maintain Symetra chargeback reporting requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Approve chargeback reports
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Provide chargeback reports
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Identify invoicing requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Document and maintain invoicing requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide invoices per Symetra requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Approve ACS-provided invoices
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Approve and pay all ACS-managed Third Party invoices as required
by Third Parties (e.g., telecom invoices)
	 	X	 	 






3.2 Exclusions



The following items are specifically excluded from this Schedule 2A:





	 	a.	 	None





4.0 Service Management




4.1 Objectives



A key objective of the Agreement is to attain the SLRs/SLAs. SLRs/SLAs specific to Service Towers
are identified in the service management section of each Service Tower. SLRs/SLAs applicable across
all Service Towers are identified in this Schedule 2A below. Specific Service Tower and
cross-functional SLAs are specified in the Service Level Agreement section of each Schedule.



ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLAs specified in
each Schedule.




4.2 Service Level Agreements (SLAs)



The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.







Confidential Information


Page 29










 




			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 






Table 28. Incident Resolution SLAs





	 	 	 
	Definition

	 	Time to resolve following responses to different Incident priority
classifications. Each Service Tower Schedule categorizes Incidents according to
the Incident
Resolution priorities listed below. Service Tower Incident categorizations are
referenced in the Service Environment section of each Service Tower Schedule.






Incident Resolution SLAs




	 	 	 	 	 	 	 	 	 
	 	 	 	 	Performance	 	 
	Incident Resolution	 	Service Measure	 	Target	 	SLR
	Priority Level 1

	 	Time to resolve
	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Priority Level 2

	 	Time to resolve
	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Priority Level 3

	 	Time to resolve
	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Priority Level 4

	 	Time to resolve
	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Root Cause Analysis for Priority Level 1 and Priority Level 2 Incidents

	 	Time to report
	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Tool
	 	As provided in the Spec Sheet	 	 	 	 






4.2.1 Backup and Restore SLAs



ACS shall implement and maintain backup and restoration capabilities that meet the SLR/SLAs as well
as ensure the integrity of the backup for all data, applications and component configurations. ACS
shall perform incremental backups, full backups and full archive backups according to the backup
schedule presented below. Restoration procedures will be capable of restoring data according to the
restoration SLRs listed below. Backup schedule requirements (e.g., frequency and data sets) for
each Service Tower will be provided by Symetra and maintained by ACS in the SDRM.





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 30









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





Table 29. Backup Schedule SLAs





	 	 	 	 	 	 	 	 	 
	 	 	 	 	Performance	 	 
	Type of Backup	 	Service Measure	 	Target	 	SLR
	Execute and complete
incremental or differential daily
backups

	 	Time to execute
and complete
backup
	 	Per defined backup frequency
	 	[***]		 
	 
	 	 	 	 	 	 	 	 
	Execute and complete
differential or full weekly
backups

	 	Time to execute
and complete
backup
	 	Per defined backup frequency
	 	[***]		 
	 
	 	 	 	 	 	 	 	 
	Execute and complete
full/archive monthly backups

	 	Time to execute
and complete
backup
	 	Per defined backup frequency
	 	[***]	 	 
	 
	 	 	 	 	 	 	 	 
	Execute and complete on-demand backups for single
instances

	 	Time to execute
and complete
backup per agreed
schedule
	 	Per agreed backup frequency
	 	[***]	 	 






	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet
	 	 
	 
	 	 	 	 	 	 
	 

	 	Measurement interval
	 	As provided in the Spec Sheet
	 	 
	 
	 	 	 	 	 	 
	 

	 	Measurement Tool
	 	As provided in the Spec Sheet	 	 








 




			
	[***]





30. Restoration SLAs




	 	 	 	 	 	 	 	 	 
	Restoration	 	Service	 	Performance	 	 
	Type	 	Measure	 	Target	 	SLR
	SL1 data restore
requests

	 	Response time
to initiate the
restoration of
Symetra
Data 1 week old
or less
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	SL2 data restore
requests

	 	Response time
to initiate the
restoration of
Symetra Data 1
week old or less
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement
Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
tool
	 	As provided in the Spec Sheet	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 31









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 






Table 31. Service Request Response SLAs




	 	 	 
	Definition

	 	Proposals in response to Service Requests (in accordance with the Agreement)






	 	 	 	 	 	 	 	 	 
	 	 	 	 	Performance	 	 
	Service Type	 	Service Measure	 	Target	 	SLR
	Delivery of In-scope
Service Request
solution response-standard

	 	On-time response
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Delivery of In-scope
Service Request-project solution
response

	 	On-time response
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Delivery of Out-of-Scope Work Order
Services proposal

	 	On-time response
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Complete
installation, testing
and handover of
services detailed in
Service Request as
agreed upon

	 	Time to complete
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	            As agreed to by Parties
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement
Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Reporting period	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 32














 




			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 






Table 32. System Software Refresh and Updates SLA




	 	 	 
	Definition

	 	ACS will perform according to Section 2.5.2 of the Agreement.






	 	 	 	 	 	 	 	 	 
	Software Refresh	 	 	 	Performance	 	 
	and Updates	 	Service Measure	 	Target	 	SLR
	Deploy maintenance
release or emergency
maintenance release
(e.g., XYZ Version
8.1.5 to XYZ Version
8.1.6)
(e.g., security pack,
bug patch)

	 	Elapsed time from
deployment to
successful
installation
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Deploy maintenance
release or emergency
maintenance release
of anti-Malware (e.g.,
antivirus, anti-SPAM,
and anti-Spyware update
deployments)
(e.g., XYZ Version
8.1.5 to XYZ Version
8.1.6)

	 	Elapsed time from
vendor release of
definition file to
successful
installation
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Implementation of
enhancement release
(e.g., XYZ Version 8.1
to XYZ Version 8.2)

	 	Time to deploy
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Implementation of
major 
release updates
(e.g., XYZ 
Version 8
to XYZ Version 9)

	 	Time to deploy
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheets	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measure Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Reporting period
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 33









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 






Table 33. System/Security Administration SLAs




System/Security Administration




	 	 	 	 	 	 	 	 	 
	System	 	 	 	Performance	 	 
	Administration Task	 	Service Measure	 	Target	 	SLR
	Proposal (e.g.,
timelines,
deliverables,
assumptions &
constraints,
comprehensive and
complete written
documentation) for
security remediation
following discovery of
a security risk (e.g.,
server configuration
vulnerabilities, event
monitoring
discoveries)

	 	Proposal delivery
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Reporting period
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 






Table 34. Account Administration SLAs




	 	 	 
	Definition

	 	Routine functions, such as setting up user IDs, changing user authorization
tables, changing account codes and similar functions, which are handled by ACS.
SLA coverage is 24x7x365.






	 	 	 	 	 	 	 	 	 
	User
Account	 	 	 	 	 	 
	Administration	 	 	 	 	 	 
	Tasks	 	Service Measure	 	Performance Target	 	SLR
	New user account
(up to 5 per
request)

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	New user account
(6-20 per request)

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	New user -account
(21+ per request)

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Password reset

	 	Elapsed time
	 	[***]
	 	 	[***]	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 34









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 






	 	 	 	 	 	 	 	 	 
	User Account	 	 	 	 	 	 
	Administration	 	 	 	 	 	 
	Tasks	 	Service Measure	 	Performance Target	 	SLR
	Privilege changes

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Disable user
account

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Terminate user
account

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
method/source data
	 	As provided in the Spec Sheet	 	 	 	 






4.2.2 Asset Tracking and Management SLAs



Within five (5) days after the first day of each calendar quarter, ACS shall select a statistically
valid sample, in accordance with the process specified in the SDRM, to measure ACS compliance with
the following SLAs pertaining to the accuracy of the asset tracking database. Accuracy of data
shall adhere to the following SLAs:




Table 35. Asset Tracking SLA




	 	 	 	 	 	 	 
	Asset Tracking	 	Service Measure	 	SLR
	Accuracy of asset
database for Symetra
Software and Symetra
Equipment.

	 	Accuracy based on
mutually agreed
and Symetra
approved
parameters
	 	 	[***]	 
	 
	 	 	 	 	 	 
	Accuracy of data for
ACS Equipment and
ACS Software.

	 	Accuracy
	 	 	[***]	 
	 
	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 
	 

	 	Measurement
Interval
	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 35









 








			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 





Table 36. Service Continuity and Disaster Recovery SLAs





	 	 	 	 	 	 	 	 	 
	 	 	Service	 	 	 	 
	SLA	 	Measure	 	Performance Target	 	SLR
	Disaster
recovery
testing

	 	Successful
disaster
recovery test
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Reporting
period
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
tool
	 	As provided in the Spec Sheet	 	 	 	 






4.2.3 End-User Customer Satisfaction Survey SLA



Symetra and ACS shall establish an SLA linked to customer satisfaction using a mutually agreed-upon
survey, facilitated by a Third Party and designed with Symetra and ACS input. The results of the
first survey will serve as the benchmark for subsequent service measure.



The Parties shall meet to jointly identify any areas of customer dissatisfaction. ACS shall prepare
a project plan with Symetra’s input and approval to resolve customer dissatisfaction identified.




Table 37. End-User Customer Satisfaction SLA




	 	 	 	 	 	 	 	 	 
	Customer	 	 	 	 	 	 
	Satisfaction	 	Service Measure	 	Performance Target	 	SLR
	Periodic sample
satisfaction

	 	Symetra satisfaction rate
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
method/source data
	 	As provided in the Spec Sheet	 	 	 	 






4.3 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLRs and other management reports specified in this
Schedule 2A.




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 36









 







			
	 	 	 
	 
	 	Symetra Insurance Company (Symetra)
	August 1, 2009
	 	Schedule 2A—Cross-Functional Services SOW
	 	 	 








5.0 Referenced Schedule Appendices and Agreement Schedules




5.1 Referenced Cross-Functional Schedule Appendices




	 	 	 
	Schedule Appendix	 	Description
	A.1

	 	Cross-Functional Services Tools






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 2B

	 	Data Center Services Schedule
	Schedule 2C

	 	Distributed Computing Services Schedule
	Schedule 2D

	 	Data Network Management Services Schedule
	Schedule 2E

	 	Voice Communications Services Schedule
	Schedule 2F

	 	Help Desk Services Schedule
	Schedule 2G

	 	Output Processing Services Schedule
	Schedule 2H

	 	Content Management Services Schedule
	Schedule 3

	 	Fees
	Schedule 5

	 	Fee Reductions







Confidential
Information

Page 37











 










Appendix A.1 — Cross Functional Services Tools




	 	 	 
	Tool	 	Notes
	Remedy ITSM

	 	Integrated incident, change, request, problem management suite
	Microsoft SCCM

	 	Software distribution, patch management, and asset discovery
	Atrium CMDB

	 	Integrated asset management repository
	Microsoft Deployment Toolkit

	 	Image management and user state migration tool
	Microsoft ImageX

	 	Image Creation and Management Tool
	Compass

	 	Self-service program management and reporting web portal
	LogMeIn Rescue

	 	Desktop remote control console
	Wise for Windows Applications Packaging and QA Module

	 	Applications packaging tool suite
	Avaya ACD

	 	Phone switch with integration points throughout the ACS enterprise






					
	 	 	 	 	 
	1

	 	Appendix A.1 — Cross Functional Services Tools 
These materials are considered confidential and proprietary
	 	
















 





SCHEDULE 2B

DATA CENTER SERVICES SOW




[Attached Hereto]




SCHEDULE 2B














 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW





Schedule 2B




Data Center Services SOW




for




Symetra Life Insurance Company (Symetra)




August 1, 2009






Confidential Information

Page i
 









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


TABLE OF CONTENTS




	 	 	 	 	 
	1.0 Data Center Overview and Service Objectives
	 	 	4	 
	 
	1.1 Data Center Services Overview
	 	 	4	 
	 
	1.2 Service Objectives
	 	 	4	 
	 
	2.0 Service Environment
	 	 	5	 
	 
	2.1 Scope of the Infrastructure to be Supported
	 	 	5	 
	 
	3.0 Data Center Service Requirements
	 	 	5	 
	 
	3.1 Service Descriptions and Roles & Responsibilities
	 	 	5	 
	 
	3.2 Exclusions
	 	 	18	 
	 
	4.0 Service Management
	 	 	18	 
	 
	4.1 Objectives
	 	 	18	 
	 
	4.2 Service Level Agreements (SLAs)
	 	 	18	 
	 
	4.3 Reports
	 	 	22	 
	 
	5.0 Referenced Schedule 2B Appendices and Schedules
	 	 	22	 
	 
	5.1 Referenced Data Center Schedule 2B Appendices
	 	 	22	 
	 
	5.2 Referenced Agreement Schedules
	 	 	23	 






List of Tables




Table 1 — General Roles and Responsibilities



Table 2 — Operations and Administration Roles and Responsibilities



Table 3 — Collaborative Computing Services Roles and Responsibilities



Table 4 — Email Archiving and Reporting Roles and Responsibilities



Table 5 — Remote Access Infrastructure Roles and Responsibilities



Table 6 — Database Management Roles and Responsibilities



Table 7 — Middleware Administration Roles and Responsibilities



Table 8 —System Availability SLAs 


Table 9 — Batch Processing SLAs






Confidential Information


Page 2









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 10 — General Administrative Functions SLAs



Table 11 — Mid-Range and Mainframe System Administration SLAs



Table 12 — Database Administration SLAs






Confidential Information


Page 3









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


1.0 Data Center Overview and Service Objectives




1.1 Data Center Services Overview




Data center Services are the Services and activities, as detailed in the following Data Center
Services Schedule 2B, required to provide and support Symetra centralized production, quality
assurance, and development computing environments. The data center environment includes mainframe,
Windows-based systems, UNIX, disk and tape storage hardware and systems software that supports
centralized databases, business applications, data warehouse and web applications. Additional
application and proprietary systems may be deployed to support the core business systems and to
provide Symetra infrastructure technical support.



As depicted in Figure 1 below, in addition to the Services described in this Data Center Services
Schedule 2B, ACS is responsible for providing the Services described in Schedule 2A to the
Agreement — Cross-Functional Services SOW. Figure 1 depicts the relationship between the
Cross-Functional Services SOW, and all Schedules within the scope of the Agreement.



Cross Functional Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data	 	Distributed
	 	Data
	 	Voice
	 	 	 	Output
	 	Content
	Center
	 	Computing
	 	Network
	 	Comm.
	 	Help Desk
	 	Processing
	 	Management
	Services
	 	Services
	 	Services
	 	Services
	 	Services
	 	Services
	 	Services
	SOW
	 	SOW
	 	SOW
	 	SOW
	 	SOW
	 	SOW
	 	SOW






Figure 1: Service Tower SOWs with cross functional view




1.2 Service Objectives




The following are the key high-level Service objectives Symetra expects to achieve through
outsourced data center Services and this Schedule 2B:




	 	n	 	Meet Symetra business needs for highly available, reliable, scalable and secure Services
	 
	 	n	 	Maintain compliance with industry standards and government regulations
	 
	 	n	 	Achieve availability requirements through guarantees backed by SLAs/SLRs
	 
	 	n	 	Maintain Services that can leverage operational scale and best practices to achieve
optimum commercial price performance
	 
	 	n	 	Receive Services with a flexible and variable cost structure that aligns with Symetra business needs
	 
	 	n	 	Maintain and enhance ongoing feedback mechanisms to ensure performance meets expectations
	 
	 	n	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2B







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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


2.0 Service Environment




2.1 Scope of the Infrastructure to be Supported




The following sub-sections specify the appendices and other relevant materials containing details
of the data center Services environment to be supported/complied with. Service environment
appendices are to be maintained and reviewed with Symetra by ACS and made available to Symetra on a
quarterly basis.



2.1.1 Hardware, Software and Data Sets




The following appendices are current as of the Reinstatement Date and will be kept current in
accordance with the updating requirements for the SDRM.



Appendix B.1 — Data Center Supported Hardware — A listing and description of the hardware and
software for which data center Services are to be provided



Appendix B.2 — Data Center Supported
Software — A listing and description of the software for which data center Services are to be
provided



Appendix B.3 — Data Center Supported Databases — A listing and description of the data
sets and applications for which database management Services are to be provided



2.1.2 Service Locations




All data center Services shall be provided at ACS-owned facilities. A listing of ACS owned, leased,
operated or subcontracted centralized, remote management and backup facilities providing Data
center services is provided in Appendix B.4 — ACS Data Center Facilities.



2.1.3 Personnel




ACS will be responsible for staffing the data center to meet the SLRs/SLAs set forth in this
Schedule 2B and those added in the future.



3.0 Data Center Service Requirements




3.1 Service Descriptions and Roles & Responsibilities




The following tables identify each Party’s roles and responsibilities associated with this Schedule
2B. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2B.



3.1.1 General Responsibilities




The following table identifies each Party’s general roles and responsibilities associated with this
Schedule 2B.





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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 1. General Roles and Responsibilities




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend data center Services solutions (e.g., server
virtualization, shared/dedicated storage, tiered storage, Third
Party cloud computing platforms/services, supporting infrastructure
and procedures) for all Symetra computing environments (e.g.,
production, development, test, and staging environments) to meet
Symetra data center requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve data center Services solutions
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Provide, manage, monitor and maintain data center Services solutions
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Manage event and workload processes across all platforms
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide technical support for all hardware/equipment of the data
center computing infrastructure
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Support all infrastructure software computer-processing Services
(e.g., operating systems, middleware, messaging, collaborative
computing platforms, Internet, intranet and extranet)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide, manage, monitor and maintain data center computer-processing and network infrastructure (e.g., servers, VLANs, DMZs,
data network and Internet connectivity components)
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Support data center network operations (e.g., in-scope systems
monitoring; problem diagnostics, troubleshooting, resolution and
escalation; security management; and capacity planning/analysis)
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide database administration, data management and storage Services
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Provide data backup and restoration Services in accordance with
Symetra established policies
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide send/receive electronic data transmissions (e.g., EDI, FTP,
and encrypted FTP Services)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide and support data center related environmental elements
(e.g., HVAC, UPS, power, and cable plant)
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Coordinate all changes to the data center infrastructure that may
affect the SLAs/SLRs of any other service area
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Create and maintain all appropriate project plans, project time and
cost estimates, technical specifications, management documentation
and management reporting in a form/format that is acceptable to
Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Report performance against SLA/SLR requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide technical infrastructure architecture guidance in
implementing ACS or Third Party vendor proposed solutions for
Symetra-owned applications
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Provide requirements for applications, modifications, release
modifications and patch modifications for test-to-production
migration activities
	 	 	 	X








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	18.

	 	Implement and support
applications, modifications,
release modifications and patch
modifications test-to-production
migration activities in accordance
with Symetra requirements
	 	X	 	 






3.1.2 Data Center Services




3.1.2.1 Operations and Administration




Operations and administration Services are the activities associated with the provisioning and
day-to-day management of the installed systems and software environment.




	 	a.	 	Operations activities include:






	 	§	 	Computer processing for batch and on-line systems (e.g., mainframe, Wintel, Unix,
and Linux server)
	 
	 	§	 	Data storage (e.g., direct access storage devices (DASD), redundant array of
independent disks (RAID), storage area network (SAN), network-attached storage (NAS),
tape and optical)
	 
	 	§	 	Output processing coordination and interfacing (e.g., transfer of batch jobs for
Output Processing)






	 	b.	 	Administration activities include:






	 	§	 	Chargeback to users for usage of Services
	 
	 	§	 	Gathering usage statistics and reporting activity to ensure effective use of computing resources
	 
	 	§	 	Managing transaction definitions (e.g., CICS, IMS)





The following table identifies the each Party’s operations and administration roles and
responsibilities.



Table 2. Operations and Administration Roles and Responsibilities




	 	 	 	 	 	 	 
	Monitoring Operations Roles and Responsibilities	ACS	Symetra
	1.

	 	Provide systems monitoring requirements
and thresholds and review and approve ACS
recommended changes
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Provide console operations for centralized
and remote computer processing unit (CPU)
processing centers
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Start-up and shut-down Symetra online/interactive
systems according to defined schedules or upon
approved request
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Provide proactive and scheduled monitoring of data
center infrastructure and systems including in-scope
monitoring (e.g., hardware, data center network,
distributed and remote servers, batch schedule,
interfaces, table spaces system performance, and
system availability), respond to messages and take
corrective action as required
	 	X	 	 








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Monitoring Operations Roles and Responsibilities	ACS	Symetra
	5.

	 	Identify and report application problems
discovered through provision of in-scope services.
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Resolve or assist in resolving application Incidents
and problems in accordance with SLRs/SLAs. Escalate
as required
	 	X	 	 






	 	 	 	 	 	 	 
	Job Scheduling and Execution Operations Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define job scheduling requirements, interdependencies, Symetra contacts, and rerun requirements for all production jobs
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Provide job scheduling, job execution, reporting and Incident resolution 	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Implement and manage scheduling tools for
managing/automating job execution (e.g. job workflow processes, interdependencies, Symetra contacts, and rerun requirements
file exchange functions and output processing)
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Define test and demand batch scheduling requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Create test and demand batch jobs (e.g., processing jobs and output processing jobs) for execution
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Execute test and demand batch jobs (e.g., processing jobs and output processing jobs) on appropriate system (e.g., mainframe
and servers) based on schedules or based on Symetra direction	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Execute production batch jobs on appropriate servers as defined by Symetra schedules
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Monitor progress of scheduled jobs and identify and resolve issues in scheduling process
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Maintain database of job scheduling, contact, rerun and interdependencies
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Provide quality control for reprocessing activities, such as batch reruns, per Symetra procedures or upon Symetra’s direction.
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Prepare, update and execute job run parameters based on Symetra requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Validate job results per Symetra’s instructions
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Notify Symetra and maintain a history of job completion results
	 	X	 	 
	 
	 	 	 	 	 	 





	 	 	 	 	 	 	 
	Media Operations Roles and Responsibilities	 	ACS	 	Symetra
	1

	 	Develop and document media processing procedures that meet requirements and adhere to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review media processing procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Maintain a media library and media management system
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Manage the media inventory to ensure that adequate media resources are available. Coordinate acquisition of additional media
as needed.
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Manage input media availability to meet processing SLRs/SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Load and manage Third-Party media
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide secure offsite storage for designated media and transport media to offsite location as required
	 	X	 	 








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Media Operations Roles and Responsibilities	 	ACS	 	Symetra
	8.

	 	Provide media input and output processing such as loading and
creating media for Third Parties (e.g., tape and CDs) including in-scope encryption services in accordance with Symetra provided
policies
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Perform periodic audits to ensure proper cataloging of media and
provide audit results to Symetra upon request
	 	X	 	 






	 	 	 	 	 	 	 
	Electronic Data Exchange Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document electronic data exchange management
requirements and policies, including transport, delivery locations and
schedule requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop electronic data exchange management procedures based on
Symetra’s policies and requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review and approve electronic data exchange management
procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Develop and maintain a repository of all Symetra electronic distribution
entities based on Symetra requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Implement, manage and maintain infrastructure required to deliver
electronic data exchange management Services (e.g., EDI, FTP,
encrypted FTP, electronic interface, and message broker)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Execute electronic data distribution according to production and test
schedules requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Monitor all electronic data exchange transactions to ensure proper
completion
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Rerun electronic data exchanges as required and escalate unresolved
exchanges to appropriate ACS and Symetra contact per escalation
and communication procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Perform recovery operations for data exchanges as required
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Act as primary interface with Symetra external partners for
electronic data exchange related services in accordance
with Symetra procedures
	 	 	 	X
	 
	 	 	 	 	 	 





	 	 	 	 	 	 	 
	Managed Transport - Encrypted FTP	 	 	 	 
	1.

	 	Maintain a repository of authentication keys and/or credentials for
secure EDI transactions
	 	X
	 	 
	 
	 	 	 	 	 	 
	2.

	 	Provide detailed reports to Symetra showing the operational results of
transport activities, allowing the validation of the related
responsibilities
	 	X	 	 






	 	 	 	 	 	 	 
	Storage and Data Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document storage and data management requirements
and policies
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop and document procedures for performing storage
management that meet requirements and conform to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review storage management procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Provide data storage services (e.g., RAID array, SAN, NAS, tape and
optical)
	 	X	 	 








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Storage and Data Management Roles and Responsibilities	 	ACS	 	Symetra
	5.

	 	Monitor and control storage performance according to Symetra data
management requirements and policies and perform tuning as
required
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Provide proactive management and reporting of storage resource
efficiency and space requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Maintain data set placement and manage catalogs
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Perform data backups and restores per established procedures and
SLRs/SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Manage file transfers and other data movement activities
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Provide input processing (e.g., loading Third-Party tape, receipt and/or
transmission of batch files)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Support send and receive electronic data transmissions (e.g.,
EDI/EDE, FTP, and encrypted FTP)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide data and records retention, archiving and destruction in
accordance with Symetra policies
	 	X	 	 






	 	 	 	 	 	 	 
	Enterprise System Administration Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document enterprise computing systems requirements
and policies
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Develop procedures for performing enterprise systems administration
that meet requirements and adhere to defined policies
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Review and approve enterprise systems administration procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Perform system administration activities (e.g., set up and manage user
accounts, perform access control, manage files and disk space and
manage transaction definitions)
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Perform system or component configuration changes necessary to
support enterprise computing Services
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Perform server management and lifecycle activities consistent with the
Cross-Functional Services Schedule 2A
	 	X	 	 






3.1.2.2 Collaborative Computing Services




ACS will perform the collaborative computing Services and activities associated with the support of
existing and future tools (e.g., MOSS, MS Exchange, web meetings, MS Office Communicator Services).
These activities include the acquisition, installation, upgrades, maintenance, support and tuning
of system software and utilities for optimal performance. The following table identifies the
collaborative computing roles and responsibilities.



Table 3. Collaborative Computing Services Roles and Responsibilities




	 	 	 	 	 	 	 
	Collaborative Computing Services Roles and Responsibilities	ACS	Symetra
	1.

	 	Define collaborative computing policies and procedures and
requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Participate in defining and accept collaborative computing policies and
procedures for collaborative computing functions (e.g., email,
calendaring, and mail messaging delivery components)
	 	X	 	 








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Collaborative Computing Services Roles and Responsibilities	ACS	Symetra
	3.

	 	Install, test, provide technical support, database administration and
security administration for collaborative computing packages (e.g.,
mailbox administration, add/move/delete, mailbox permissions,
creation of distribution lists and owners, creation/deletion of folders,
folder owner permissions and ownership assignment, and folder
replication management)
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Provide technical assistance and subject matter expertise support as
required by Symetra staff and Third-Party solution providers
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide collaborative computing archiving (e.g., email archiving) to
meet regulatory and compliance requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Perform collaborative computing application upgrades (e.g., service
packs and hot fixes dot releases)
	 	X	 	 






3.1.2.3 Email Archiving and Reporting




The following table identifies the email archiving and reporting roles and responsibilities that
ACS and Symetra shall perform.



Table 4. Email Archiving and Reporting Roles and Responsibilities:




	 	 	 	 	 	 	 
	Email Archiving and Reporting Roles and Responsibilities	 	ACS	 	Symetra
	7.

	 	Define policies requirements to ensure compliance with SEC and
FINRA regulatory requirements.
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Provide email archiving to meet regulatory and compliance
requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide technical support for archiving technologies (e.g., EMC
EmailXtender/EmailXaminer support)
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Manage user groups controlling both e-mail archiving (e.g.,
EmailXtender) and e-mail supervision (e.g., EmailXaminer).
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Generate and deliver compliance reporting
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Requests to search the mail archive (discovery) will be submitted and
approved through the standard Service Request process.
	 	 	 	X
	 
	 	 	 	 	 	 
	13.

	 	Perform discovery tasks
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide quarterly reporting at a minimum but not limited to: archived
e-mail user list, reviewer/reviewed configuration, and current lexicons.
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Provide updates to above report.
	 	 	 	X






3.1.2.3 Remote Access Infrastructure




ACS will perform the remote access infrastructure Services and activities associated with the
installation, management, operations, administration and support of data center infrastructure that
supports remote access to computing facilities and services (e.g., Citrix, dial up, Internet
connectivity, web-based mail, VPN concentrator, and extranet access). The following table
identifies the remote access infrastructure roles and responsibilities.





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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 5. Remote Access Infrastructure Roles and Responsibilities




	 	 	 	 	 	 	 
	Remote Access Infrastructure Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define remote access policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Participate in defining and accept remote access policies and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Provide, manage, monitor and maintain remote access infrastructure
(e.g., hardware, software, administration, security)
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Provide testing support for defined Symetra applications that will be
made available via remote access facilities
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide technical assistance and subject matter expertise as required
by Symetra infrastructure staff and ThirdParty solution providers for
remote access products and solutions
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Perform system or component configuration changes necessary to
support remote access infrastructure Services
	 	X	 	 






3.1.2.4 Database Management




ACS will provide the database management Services and activities associated with the maintenance
and support of databases contained in Schedule L of the Agreement (e.g., MS SQL server, IMS, and
DB2). This includes responsibility for managing data, namely data set placement, database
performance, and data recovery and integrity at a physical level. The following table identifies
the database management roles and responsibilities. For this table, 3.1.2.4 specific roles and
responsibilities that denote sub-categories for Microsoft SQL Server with Symetra identified as the
responsible Party, Symetra will be the primary resource for that task, and ACS will provide
secondary support as defined in the SDRM.



Table 6. Database Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Database Management Roles and Responsibilities	 	ACS	 	Symetra
	Database Management Roles and Responsibilities
	 	 	 	 
	 
	 	 	 	 	 	 
	1.

	 	Install, configure and maintain database system Software to support
the normal business operation of Symetra applications and other
software components associated with databases
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Define authorization requirements for users, roles, schemas, etc. and
approve change requests
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Provide security administration including managing role and user
database permissions in accordance with Symetra policies
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Perform database restores from export dumps or backups
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Create/refresh development/test/QA databases from production data
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Execute authorization change requests
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Database Management Roles and Responsibilities	 	ACS	 	Symetra
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Define database creation, configuration, upgrade, patches and refresh
requirements
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Execute database creation, configuration, upgrades, patches and
refresh
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Execute all database system level changes (initialization parameters)
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Recommend database tuning and changes
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Review and approve database tuning and changes, including working
with Third Parties
	 	 	 	X
	 
	 	 	 	 	 	 
	12.

	 	Execute all schema changes for all instances
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Define database data definition requirements for applications (MAC for
tables, triggers, attributes, etc.)
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Execute database data definition requirements for applications (MAC
for tables, triggers, attributes, etc.)
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Maintain documentation for all Database Instance parameters and
system settings
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Maintain consistency of non-sizing and non-platform specific database
parameters and system settings across all like Instances; consistency
must be maintained according to established development to QA to
production life cycle
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Define database definition and manipulation requirements for
applications and developer schemas.
	 	 	 	X
	 
	 	 	 	 	 	 
	18.

	 	Execute database data definitions for non-managed applications and
developer schemas
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Define database performance and tuning parameters to keep
database running at optimal performance for Symetra’s workload
	 	 	 	X
	 
	 	 	 	 	 	 
	20.

	 	Execute database performance and tuning scripts and keep database
running at optimal performance for Symetra’s workload	 	 	 	 








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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Database Management Roles and Responsibilities	 	ACS	 	Symetra
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Define requirements for database reporting tools, management tools,
and performance monitoring tools across all Database Instances
	 	 	 	X
	 
	 	 	 	 	 	 
	22.

	 	Implement and administer appropriate database management tools
across all Database Instances. Performance metrics and historical
data must be available for trending and reporting over a minimum of 6
months
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Identify bottlenecks (e.g., locking conflicts, latch contention, and
rollback requirements) for all Database Instances.
	 	X	 	 
	 
	 	 	 	 	 	 
	24.

	 	Resolve locking conflicts, latch contention, rollback requirements, etc.
for all Database Instances
	 	 	 	X
	 
	 	 	 	 	 	 
	25.

	 	Provide technical assistance to Symetra applications developers
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	26.

	 	Provide backup role to Symetra SQL database application
developer(s) as requested
	 	X	 	 
	 
	 	 	 	 	 	 
	27.

	 	Provide subject matter expertise to Symetra across all database
platforms
	 	X	 	 
	 
	 	 	 	 	 	 
	28.

	 	Provide data dictionary expertise, End-User data assistance, data
warehouse metadata definition, data mapping functions and creation
of data cubes
	 	 	 	X
	 
	 	 	 	 	 	 
	29.

	 	Proactively monitor databases and generate automatic trouble tickets
for problems
	 	X	 	 
	 
	 	 	 	 	 	 
	30.

	 	Open, track, and manage to resolution all database problems
	 	X	 	 
	 
	 	 	 	 	 	 
	31.

	 	Patch database software as needed according to established
development to QA to production life cycle
	 	X	 	 
	 
	 	 	 	 	 	 
	32.

	 	Manage technical platform (installation and maintenance),
performance optimization, and software configuration of Symetra’s
DB2 Connect platform
	 	X	 	 
	 
	 	 	 	 	 	 
	33.

	 	Provide subject matter expertise to Symetra developer resources
regarding the use and integration of DB2 Connect
	 	X	 	 
	 
	 	 	 	 	 	 
	34.

	 	Provide database storage management
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	     a. Microsoft SQL Server
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	     b. All others
	 	X	 	 
	 
	 	 	 	 	 	 
	35.

	 	Define database backup schedules, retention periods, levels (e.g., full,
incremental, or differential)
	 	 	 	X
	 
	 	 	 	 	 	 
	36.

	 	Execute Symetra’s database backup and recovery policies
	 	X	 	 
	 
	 	 	 	 	 	 
	Database Performance Roles and Responsibilities
	 	 	 	 
	 
	 	 	 	 	 	 
	37.

	 	Monitor database performance and propose database performance
tuning recommendations
	 	X	 	 
	 
	 	 	 	 	 	 
	38.

	 	Review and approve database performance tuning recommendations
	 	 	 	X
	 
	 	 	 	 	 	 
	39.

	 	Implement approved database performance tuning recommendations
	 	X	 	 








Confidential Information


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Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Database Management Roles and Responsibilities	 	ACS	 	Symetra
	40.

	 	Monitor Symetra application performance (e.g., query performance)
and request related configuration changes.
	 	 	 	X
	 
	 	 	 	 	 	 
	41.

	 	Implement requested application performance configuration changes.
	 	X	 	 
	 
	 	 	 	 	 	 
	Database Operating Standards and Best Practices
	 	 	 	 
	 
	 	 	 	 	 	 
	42.

	 	Propose best practices for database configuration, security, and
support required to achieve compliance to current and future Symetra
mandated data protection standards (e.g., PCI, HIPAA, state and
federal privacy regulations)
	 	X	 	 
	 
	 	 	 	 	 	 
	43.

	 	Review and approve proposed best practices for database
configuration, security, and support required to achieve compliance to
current and future Symetra mandated data protection standards (e.g.,
PCI, HIPAA, state and federal privacy regulations)
	 	 	 	X
	 
	 	 	 	 	 	 
	44.

	 	Implement approved best practices for database configuration,
security, and support required to achieve compliance to current and
future Symetra mandated data protection standards (e.g. PCI, HIPAA,
state and federal privacy regulations)
	 	X	 	 
	 
	 	 	 	 	 	 
	45.

	 	Propose best practices for a managed environment encompassing
development, quality assurance, and production level database
environments, including technical architecture, systems configuration,
and database server configuration in line with Symetra database
requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	46.

	 	Review and approve proposed best practices for a managed
environment encompassing development, quality assurance, and
production level database environments, including technical
architecture, systems configuration, and database server
configuration.
	 	 	 	X
	 
	 	 	 	 	 	 
	47.

	 	Implement approved best practices for a managed environment
encompassing development, quality assurance, and production level
database environments, including technical architecture, systems
configuration, and database server configuration in line with Symetra
database requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	48.

	 	Propose best practices and solutions for managing data obfuscation of
application data used in development and quality assurance
environments per Symetra defined requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	49.

	 	Review and approve proposed best practices and solutions for
managing data obfuscation of application data used in development
and quality assurance environments.
	 	 	 	X
	 
	 	 	 	 	 	 
	50.

	 	Implement approved best practices and solutions for managing data
obfuscation of application data used in development and quality
assurance environments per Symetra defined requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	51.

	 	Propose best practices for database replication services supporting
capacity management, change audit, and feeding data warehouse and
feeding of data mart platforms based on Symetra provided
requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	52.

	 	Review and approve proposed best practices for database replication
services supporting capacity management, change audit, and feeding of data warehouse and data mart platforms	 	 	 	X








Confidential Information


Page 15









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW



	 	 	 	 	 	 	 
	Database Management Roles and Responsibilities	 	ACS	 	Symetra
	53.

	 	Implement approved best practices for database replication services
supporting capacity management, change audit, and feeding of data
warehouse and data mart platforms.
	 	X	 	 
	 
	 	 	 	 	 	 
	54.

	 	Propose best practices and solutions for cost effective storage
management of Symetra database platforms in conjunction with
Symetra performance and capacity requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	55.

	 	Review and approve proposed best practices and solutions for cost
effective storage management of Symetra database platforms.
	 	 	 	X
	 
	 	 	 	 	 	 
	56.

	 	Implement approved best practices for cost effective storage
management of Symetra database platforms.
	 	X	 	 
	 
	 	 	 	 	 	 
	57.

	 	Provide best practices, implementation / configuration guidance, and
subject matter expertise specific to Symetra in-scope database
platforms (e.g., SQL, DB2, IMS, and VSAM best practices)
	 	X	 	 
	 
	 	 	 	 	 	 
	58.

	 	Review and approve best practices specific to Symetra in-scope
database platforms
	 	 	 	X
	 
	 	 	 	 	 	 
	59.

	 	Implement best practices specific to Symetra in-scope database
platforms
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	Database Documentation, Auditing and Performance / Capacity
Reporting	 	 	 	 
	 
	 	 	 	 	 	 
	60.

	 	Define database technical documentation requirements (including
content and frequency of updates)
	 	 	 	X
	 
	 	 	 	 	 	 
	61.

	 	Produce and deliver database technical documentation per Symetra
requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	62.

	 	Define database performance reporting requirements (including
content and frequency of updates)
	 	 	 	X
	 
	 	 	 	 	 	 
	63.

	 	Monitor, capture and report performance data per Symetra
requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	64.

	 	Define database capacity reporting requirements (including content
and frequency of updates)
	 	 	 	X
	 
	 	 	 	 	 	 
	65.

	 	Monitor, capture and report capacity data per Symetra requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	66.

	 	Define database audit reporting requirements (including content and
frequency) for monitoring user activity across Symetra database
properties
	 	 	 	X
	 
	 	 	 	 	 	 
	67.

	 	Implement database audit reporting in accordance with Symetra
requirements
	 	X	 	 






3.1.2.4 Middleware Administration




Middleware administration Services are the activities associated with the maintenance and support
of existing and future middleware products (e.g., IBM Websphere and Message Broker) that support
the middleware needs of applications and Third Party connectivity and transactions. The following
table identifies the middleware administration roles and responsibilities that ACS and Symetra will
perform.





Confidential Information


Page 16









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 7. Middleware Administration Roles and Responsibilities




	 	 	 	 	 	 	 
	Middleware Administration Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend Supplier standard middleware administration Services
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Define authorization requirements (Interfaces, roles, objects) and
approve change requests
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Implement middleware infrastructure level configurations
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Create, alter and delete application object changes
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Establish and maintain infrastructure level configuration and system
parameters in a consistent manner across server environments
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Execute processes for the proper maintenance and functioning of
middleware systems (e.g., load balancing, tuning, and configuration
management)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide requirements for message queues and data attributes (e.g.,
queue names and data structure)
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Execute authorization change requests
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Execute middleware creation, upgrade and refresh
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Execute all middleware system level changes (e.g., initialization
parameters)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Execute all object changes for all middleware instances
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Maintain consistent middleware parameters and system settings
across all like middleware instances according to established
development to QA to production life cycle
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Implement and administer appropriate middleware management tools
across all middleware instances
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide middleware communication Software configuration,
installation and maintenance
	 	X	 	 
	 
	 	 	 	 	 	 
	Message-Based Middleware
	 	 	 	 
	 
	 	 	 	 	 	 
	15.

	 	Develop applications leveraging message based middleware
	 	 	 	X
	 
	 	 	 	 	 	 
	16.

	 	Provide subject matter expertise to Symetra architecture services and
development community regarding connectivity to and integration
with Message Broker
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Provide subject matter expertise to Symetra architecture services and
development community regarding flow development for Message
Broker
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Provide subject matter expertise to Symetra architecture services and
development community regarding message modeling for Message
Broker
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Provide subject matter expertise to Symetra architecture and
development community regarding packaging, deployment and
migration for Message Broker
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Provide subject matter expertise to Symetra architecture and
development community regarding testing and debugging for
Message Broker leveraged applications
	 	X	 	 








Confidential Information


Page 17









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


	 	 	 	 	 	 	 
	Middleware Administration Roles and Responsibilities	 	ACS	 	Symetra
	21.

	 	Provide middleware product (e.g., IBM Websphere MQ Series)
solution design and configuration services (including but not limited
to: high availability, security, transaction integrity, event queues,
logging, persistent messaging, point-to-point, publish/subscribe, etc)
based on Symetra requirements.
	 	X	 	 
	 
	 	 	 	 	 	 
	22.

	 	Perform middleware product (IBM Websphere MQ Series) systems
administration (including but not limited to: installation and
configuration, distributed queuing and clustered queue management,
Operations — start/stop; message recovery; optimization, problem
determination, security.
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Perform message broker product (e.g., IBM Websphere Message
Broker) systems administration including but not limited to: planning;
installation; migration, configuration-broker topology; other product
integration; security configuration,
Deployment/Administration/Operations-Configuration Proxy Mgr;
script development; statistical/accounting data; service packs,
backup; problem determination
	 	X	 	 






Microsoft Office SharePoint Server (MOSS) 2007 Support




Perform Microsoft SharePoint Server Support in accordance with the Microsoft SharePoint Server
Support Services Work Authorization 09-047, dated March 12, 2009 (excluding pricing), which is
incorporated into this Schedule 2B as Appendix B.5 — Microsoft Office SharePoint Server Work
Authorization 09047 (excluding pricing).



3.2 Exclusions




The following items are specifically excluded from this data center Services Schedule 2B:



None




4.0 Service Management




4.1 Objectives




A key objective of the Agreement is to attain Service Level Agreements (SLAs). The SLAs that are
applicable to the data center Services are detailed in this Schedule 2B.



ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this data center Services Schedule 2B.



4.2 Service Level Agreements (SLAs)




ACS must consistently meet or exceed the following SLRs. All times referenced are in Pacific Time.





Confidential Information


Page 18









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 8. System Availability SLAs




	 	 	 
	 
	Definition

	 	System availability is defined as the availability of in-scope infrastructure components required
to conduct the normal business operations of Symetra application systems; including mainframes
and local and remote servers (e.g., CPU, memory, and internal storage), external storage, system
software and network connection.



Availability will be measured based on the availability of each Symetra application to conduct
the normal business operations.


Excludes scheduled maintenance window.
	 
	 	 
	 
	Pre-Scheduled


Downtime


Requirements

	 	All pre-scheduled system downtime, unless otherwise agreed upon in advance by Symetra, will occur:



a.  For the systems
with 24x7x365 requirements—all pre-scheduled maintenance shall be performed based on Symetra’s Change Management Procedures.



b.  For systems having non-24x7x365 requirements—pre-scheduled maintenance shall be performed
outside of the normal system availability timeframe







	 	 	 	 	 	 	 	 	 
	 	 	Service	 	Performance	 	 
	System	 	Measure	 	Target	 	SLR
	System availability —
production systems

	 	Availability
	 	[***]
	 	 	[***]	 
	System availability —
non-production
systems

	 	Availability
	 	[***]
	 	 	[***]	 
	 	 	Formula	 	As provided in the Spec Sheet

	 	 	Measurement Interval	 	As provided in the Spec Sheet

	 	 	Measurement tool	 	As provided in the Spec Sheet







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 19









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW

Table 9. Batch Processing SLAs




	 	 	 
	
Definition

	 	Scheduled production batch: jobs include system setup,
execution and completion of normally scheduled
production batch jobs (e.g., marker jobs, print files,
and EDI transactions)



Demand and test batch: jobs include time for system
setup and initiation of job execution for ad-hoc
requests, non-standard, and non-prescheduled batch
jobs, (e.g., marker jobs, print files, and EDI
transactions)






BATCH PROCESSING SLRs




	 	 	 	 	 	 	 	 	 
	Batch Processing	 	Service	 	Performance	 	 
	Type	 	Measure	 	Target	 	SLR
	Scheduled production
batch — marker jobs
(as defined in
Symetra’s critical job
list)

	 	Per scheduled time
	 	Complete marker jobs per
Symetra’s approved schedule
	 	 	[***]	 
	Scheduled production
batch — All other batch
jobs

	 	Per scheduled time
	 	Complete batch jobs per
Symetra’s approved schedule
	 	 	[***]	 
	Month end production
batch

	 	Per scheduled time
	 	Complete jobs per Symetra’s
approved schedule
	 	 	[***]	 
	Demand production batch

	 	Response time
	 	[***]
	 	 	[***]	 
	 	 	Formula	 	As provided in the Spec Sheet
	 	 	Measurement Interval	 	As provided in the Spec Sheet

	 	 	Measurement tool	 	As provided in the Spec Sheet







Table 10. General Administrative Functions SLAs




	 	 	 	 	 	 	 	 	 
	General	 	 	 	 	 	 
	Administration	 	 	 	Performance	 	 
	Functions	 	Service Measure	 	Target	 	SLR
	Setup or modify job
scheduler definition
and dependencies

	 	Response time
	 	[***]
	 	 	[***]	 
	One time schedule
change for existing
scheduled jobs

	 	Response time
	 	[***]
	 	 	[***]	 
	 	 	Formula	 	As provided in the Spec Sheet

	 	 	Measurement Interval	 	As provided in the Spec Sheet

	 	 	Measurement tool	 	As provided in the Spec Sheet






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 20









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 11. Mid-Range and Mainframe System Administration SLAs




	 	 	 
	Definition

	 	Actions by ACS for proactive monitoring and
intervention to minimize capacity bottlenecks and
activities required to implement ACS-approved system
capacity and operational usage change requests.






Mid-Range and Mainframe System Administration SLAs




	 	 	 	 	 	 	 	 	 
	System	 	 	 	Performance	 	 
	Administration Task	 	Service Measure	 	Target	 	SLR
	Notification of
sustained average
daily CPU utilization

	 	Notify Symetra
when 15 day
sustained avg.
daily CPU
utilization
approaches 70%
of installed
processor
capacity
	 	[***]
	 	 	[***]	 
	Storage
administration
requests (allocate
additional storage
resources;
administration
requests for work
packs, pools, etc.) via
the standard Change
Management
Procedures

	 	Response time
	 	[***]
	 	 	[***]	 
	Capacity/performance
trend analysis and
reporting

	 	Monthly
measurement/analysis
and
periodic
notification on
resource
utilization and
trends for critical
system resources
	 	[***]
	 	 	[***]	 
	 	 	Formula	 	As provided in the Spec Sheet

	 	 	Measurement
Interval	 	As provided in the Spec Sheet

	 	 	Measurement tool	 	As provided in the Spec Sheet







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






Confidential Information


Page 21









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


Table 12. Database Administration SLAs




	 	 	 
	Definition

	 	Performance of all database administration tasks including, but not limited to
software installation, patching, performance monitoring and tuning, Instances
creation and refresh, and recovery operations.






	 	 	 	 	 	 	 	 	 
	 	 	Service	 	Performance	 	 	 	 
	Description	 	Measure	 	Target	 	SLR
	Instance creation
and refresh

	 	Response time
	 	[***]
	 	 	[***]	 
	Create user ID,
grants, revokes,
create
tablespace, other
data definition
requests

	 	Response time
	 	[***]
	 	 	[***]	 
	Schema changes
and stored
procedures

	 	Response time
	 	[***]
	 	 	[***]	 
	Delivery of
Symetra
database
documentation,
audit and
performance/capacity reports.

	 	Response time
	 	[***]
	 	 	[***]	 
	 	 	Formula	 	As provided in the Spec Sheet

	 	 	Measure Interval	 	As provided in the Spec Sheet

	 	 	Measurement
tool	 	As provided in the Spec Sheet







4.3 Reports




Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLAs in addition to the reports specified in this Data
Center Services Schedule 2B.



5.0 Referenced Schedule 2B Appendices and Schedules




5.1 Referenced Data Center Schedule 2B Appendices





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information


Page 22









 






Symetra Life Insurance Company (Symetra)

Schedule 2B—Data Center Services SOW


	 	 	 
	SOW Appendix	 	Description
	B.1

	 	Data Center Supported Hardware
	 
	 	 
	B.2

	 	Data Center Supported Software
	 
	 	 
	B.3

	 	Data Center Supported Databases
	 
	 	 
	B.4

	 	ACS Data Center Facilities
	 
	 	 
	B.5

	 	Microsoft Office SharePoint Server Work Authorization 09047 (excluding pricing)






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 2A

	 	Cross-Functional Services SOW
	 
	 	 
	Schedule 5

	 	Fee Reductions







Confidential Information


Page 23











 











Appendix B.1 — Data Center Supported Hardware




	 	 	 	 	 	 	 
	Vendor	 	Component	 	Description	 	MF or MR
	STK /C

	 	SL8500
	 	ST SL8500
	 	MF
	STK /C

	 	VSM-C
	 	Virtual Tape Unit
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK B/C

	 	9840B/C Tape Drive
	 	9840 Tape Drive
	 	MF
	STK B/C

	 	9840B/C Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	9840CL5 Tape Drive
	 	9840 Tape Drive
	 	MF
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR






					
	 	 	 	 	 
	1


	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 
	Vendor	 	Component	 	Description	 	MF or MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	STK /C

	 	LT02-S85
	 	Tape Drive
	 	MR
	 
	STK /C

	 	STK9740
	 	Tape Library
	 	MF
	STK /C

	 	9741E
	 	9741 Tower
	 	MF
	STK

	 	9490LO1
	 	9490 Tape Drive
	 	MF
	STK

	 	9490LO1
	 	9490 Tape Drive
	 	MF
	STK

	 	9490LO1
	 	9490 Tape Drive
	 	MF
	STK

	 	9490LO1
	 	9490 Tape Drive
	 	MF
	 
	STK /C

	 	Tape Drive Enclosure
	 	Tape Drive Enclosure
	 	MF
	STK

	 	4480L01
	 	4480 Tape Drive
	 	MF
	STK /C

	 	2511
	 	Tape autoloader
	 	MF
	STK /C

	 	2511
	 	Tape autoloader
	 	MF
	STK

	 	4480L01
	 	4480 Tape Drive
	 	MF
	 
	IBM

	 	Communications CTLR
	 	3174 11L
	 	MF
	IBM

	 	Communications CTLR
	 	3174 11L
	 	MF
	 

	 	 	 	 	 	MF
	IBM

	 	2086-6440
	 	z/890 Processor
	 	MF
	 

	 	 	 	 	 	MF
	EMC

	 	EMC43 DMX1000
	 	DASD Frame
	 	MF






					
	 	 	 	 	 
	2

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 
	Vendor	 	Component	 	Description	 	MF or MR
	EMC

	 	Clariion CX3
	 	SAN Frame
	 	MR
	EMC

	 	Clariion CX4
	 	SAN Frame
	 	MR
	EMC

	 	Centera
	 	P8 Archiving Storage
	 	MR
	EMC

	 	Centera
	 	P8 DR Archiving Storage
	 	MR
	EMC

	 	Centera
	 	E-mail Archiving Storage
	 	MR






					
	 	 	 	 	 
	3

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Non-Production
	 	[***]	 	DL580 G3





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	4

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Non-Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Non-Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Non-Production
	 	[***]	 	DL580 G5
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G5
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Non-Production
	 	[***]	 	DL580 G5
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Large Server
	 	Production
	 	[***]	 	DL580 G3
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	5

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350
	Remain Physical Server

	 	[***]	 	Physical Remote Office
	 	Production
	 	[***]	 	ML350 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL360 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	6

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL580 G2
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	HP DL360 G4
	New Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	N/A
	New Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	N/A
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL360 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	7
	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Non-Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Non-Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Non-Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Non-Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Non-Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	8
	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	9

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL360 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	10
	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	11
	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	12

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	13

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL385
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	DL380 G4
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	DL380 G4
	Remain Physical Server

	 	[***]	 	Physical Standard
Server
	 	Production
	 	[***]	 	DL380 G4
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	14

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	15

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	16

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	17
	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	18

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	19

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	20

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	21

	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 		 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Non-Production
	 	[***]	 	N/A
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	22


	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Proposed Volume	 	 	 	 	 	 
	Proposed Disposition	 	Server Name	 	Category	 	Server Type	 	Application	 	Model








	 	 		 	 	 	 	 	 	 	 
	Remain Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	New Virtual Instance

	 	[***]	 	Virtual Server Instance
	 	Production
	 	[***]	 	N/A
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4
	Remain Physical Server

	 	[***]	 	VMWare Host Server
	 	Production
	 	[***]	 	DL580 G4





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





					
	 	 	 	 	 
	23


	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	
















 











					
	 	 	 	 	 
	24


	 	Appendix B.1 — Data Center Supported Hardware
 These materials are considered confidential and proprietary
	 	





















 










Appendix B.2 — Data Center Supported Software




Server Operating System Software




The following table lists supported server operating system software.




	 	 	 	 	 
	Vendor	 	Product	 	Version
	Microsoft

	 	Microsoft Windows 2000 Server
	 	Supported Release
	Microsoft

	 	Microsoft(R) Windows(R) Server 2003, Enterprise Edition
	 	Supported Release
	Microsoft

	 	Microsoft(R) Windows(R) Server 2003, Standard Edition
	 	Supported Release
	EMC

	 	VMware Server Virtualization Software
	 	Supported Release
	NimSoft

	 	Nimbus Server Monitoring Software
	 	Supported Release
	Blade Logic

	 	BladeLogic Operations Manager
	 	Supported Release
	Metron

	 	Athene Capacity Planning Software
	 	Supported Release
	EMC

	 	Data Protector Advisor
	 	Supported Release
	EMC

	 	NetWorker Backup Software
	 	Supported Release
	IBM

	 	Websphere MQ
	 	Supported Release
	Oracle

	 	Oracle database
	 	Supported Release
	IBM

	 	FileNet P8
	 	Supported Release
	Tumbleweed

	 	Tumbleweed SecureTransport
	 	Supported Release
	Citrix

	 	XenApp
	 	Supported Release
	Microsoft

	 	.Net Framework
	 	Supported Release
	 

	 	Unix (backup software; FTP)
	 	Supported Release






Security Software




The following table lists security-related software.




	 	 	 	 	 
	Vendor	 	Product	 	Version
	Novell

	 	Novell Identity Management/w Password
Management
	 	Current will be installed
	* Mtech

	 	P-Synch

Used until replaced with Novell Password
Management
	 	Supported Release








	 	 	 	 
	1

	 	 	Appendix B.2 — Data Center Supported Software
	 

	 	 	These materials are considered confidential and proprietary




















 









 













	 	 	 	 	 
	Vendor	 	Product	 	Version





	 	 	 	 	
	RSA

	 	enVision
	 	[***]
	McAfee

	 	Anti-Virus, Anti-Spyware, and Desktop
Fire-wall (only for servers)
	 	Supported Release
	RSA

	 	RSA SecurID
	 	Supported Release
	McAfee

	 	Anti-Virus, Anti-Spyware for Desktop
	 	Supported Release
	McAfee

	 	SafeBoot disk encryption
	 	Supported Release
	InfoExpress

	 	CyberArmour Desktop Fire-wall for
Desktop
	 	[***]
	InfoExpress

	 	CyberGatekeeper – Access point and the
corporate network
	 	[***]
	Critical Watch

	 	FusionVM
	 	Supported Release








 




			
	*	 	To be replaced with Novell identity manager during the transformation period.





Software for zSeries Mainframe Systems




The following table lists supported software products for zSeries mainframe systems.




	 	 	 	 	 
	Vendor	 	Product	 	Version







	 	 	 	 	 
	Allen Systems ASG

	 	JclPrep
	 	[***]
	Allen Systems ASG

	 	Tmon / CICS
	 	[***]
	Allen Systems ASG

	 	Tmon / DB2
	 	[***]
	Allen Systems ASG

	 	Tmon / z/OS
	 	[***]
	Allen Systems ASG

	 	TMON Strategic Services
	 	[***]
	bTrade

	 	COMM-PRESS (TDCompress) [now
TDAccess]
	 	[***]
	BMC

	 	Catalog Manager DB2
	 	[***]
	BMC

	 	Change Manager DB2
	 	[***]
	BMC

	 	CONTROL-D
	 	[***]
	BMC

	 	DASD MANAGER PLUS DB2
	 	[***]
	BMC

	 	DATABASE ADMINISTRATION DB2
	 	[***]
	BMC

	 	DATABASE INTEGRITY PLUS IMS
	 	[***]
	BMC

	 	MAXM Reorg/Online IMS
	 	[***]
	BMC

	 	POINT CHECKER PLUS IMS
	 	[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 
	2

	 	 	Appendix B.2 — Data Center Supported Software
	 

	 	 	These materials are considered confidential and proprietary


















 









 










	 	 	 	 	 
	Vendor	 	Product	 	Version








	 	 	 	 	
	BMC

	 	Snapshot Upgrade for IMS
	 	[***]
	BMC

	 	ULTRAOPT IMS
	 	[***]
	CA

	 	ACF2
	 	[***]
	CA

	 	ACF2/DB2
	 	[***]
	CA

	 	ACF2/IMS
	 	[***]
	CA

	 	CA-1: TMS
	 	[***]
	CA

	 	CA-1: Copycat
	 	[***]
	CA

	 	CA-CCS/CAIRIM
	 	[***]
	CA

	 	CA-CCS/ENF BASE
	 	[***]
	CA

	 	CA-CCS/ENF CCI
	 	[***]
	CA

	 	CA-CCS/ENF CICS
	 	[***]
	CA

	 	CA-CCS/ENF DB2
	 	[***]
	CA

	 	DATAMACS	 	 	 
	CA

	 	CA-DMS Detector
	 	[***]
	CA

	 	CA-DMS Plan Analyzer
	 	[***]
	CA

	 	Endevor/MVS (ALM backend)
	 	[***]
	CA

	 	Endevor External Security Feature
	 	[***]
	CA

	 	Endevor Parallel Development Manager
	 	[***]
	CA

	 	ESP mSeries Workload Manager
	 	[***]
	CA

	 	Multi-Image Manager
	 	[***]
	CA

	 	Netspy
	 	[***]
	CA

	 	OPS/MVS/Base
	 	[***]
	CA

	 	CAPEX-Optimizer	 	 	 
	CA

	 	View Base
	 	[***]
	CA

	 	View Tso/ISPF/SPF
	 	[***]
	CA

	 	View ERO
	 	[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	3

	 	 	Appendix B.2 — Data Center Supported Software
	 

	 	 	These materials are considered confidential and proprietary


















 









 











	 	 	 	 	 
	Vendor	 	Product	 	Version
	CA

	 	Vision:Results (DYL280)
	 	[***]
	CA

	 	Vision:Results DB2
	 	[***]
	CA

	 	Vision:Sixty (DYL260)
	 	[***]
	CA

	 	Vision:Report
	 	[***]
	Chicago Soft

	 	QuickRef
	 	[***]
	Compuware

	 	Enterprise Common Components
	 	[***]
	Compuware

	 	File Aid MVS
	 	[***]
	Compuware

	 	File-AID for IMS
	 	[***]
	Compuware

	 	License Management Service
	 	[***]
	Compuware

	 	Shared Services
	 	[***]
	Compuware

	 	Xpediter/CICS
	 	[***]
	Compuware

	 	Xpediter/TSO
	 	[***]
	Compuware

	 	Xpediter/IMS
	 	[***]
	DTS Software

	 	Space Recovery System (ACC/SRS)
	 	[***]
	Freeware

	 	PDS
	 	[***]
	IBM

	 	CICS/TS
	 	[***]
	IBM

	 	DB2
	 	[***]
	IBM

	 	IMS for z/OS
	 	[***]
	IBM

	 	IMS BTS
	 	[***]
	IBM

	 	MQSeries
	 	[***]
	IBM

	 	OS	 	[***]
	IBM

	 	Tivoli License Compliance Manager for z/OS
(formerly Isogon Soft Audit)
	 	[***]
	IBM (Candle)

	 	CL/Supersession
	 	[***]
	IBM

	 	QMF
	 	[***]
	IBM

	 	SDF II
	 	[***]
	Infogix Inc.

	 	ACR/Detail
	 	[***]
	Infogix Inc.

	 	ACR Summary
	 	[***]
	Infotel

	 	InfoPak / IMS
	 	[***]
	Innovation Data

	 	FDR/ABR/DSF/CPK
	 	[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










	 	 	 	 
	4

	 	 	Appendix B.2 — Data Center Supported Software
	 

	 	 	These materials are considered confidential and proprietary


















 









 











	 	 	 	 	 
	Vendor	 	Product	 	Version
	LRS

	 	LRS Server (VSV)
	 	[***]
	LRS

	 	VPS TCP/IP Base / PCL
	 	[***]
	LRS

	 	VMCF/TSO
	 	[***]
	Macro4 Inc

	 	Dumpmaster MVS
	 	[***]
	Macro4 Inc

	 	INSYNC MVS (ISPF T.I)
	 	[***]
	Merrill Consultants

	 	MXG
	 	[***]
	Metron

	 	Athene Capacity Planning Software
	 	Supported Release
	M-tech

	 	PSYNC
	 	[***]
	New Era Software

	 	Stand Alone Edit (SAE)
	 	[***]
	Princeton Softech

	 	OPTIM for DB2 (DB2 Relational Tools)
	 	[***]
	Princeton Softech

	 	Version Merger
	 	[***]
	Quailstone Software

	 	COPYMACS (aka USCCOPY)
	 	[***]
	SAS

	 	BASE
	 	[***]
	Serena Software

	 	Comparex
	 	[***]
	SPC

	 	COBOL Level 2 Report Writer for OS/390
	 	[***]
	Sterling Commerce

	 	Connect: Direct
	 	[***]
	STK

	 	EXLM
	 	[***]
	STK

	 	HSC
	 	[***]
	SYNCSORT

	 	Syncsort z/OS
	 	[***]
	Tone Software

	 	DYNA-STEP
	 	[***]
	Tone Software

	 	OMC-Flash (Flasher)
	 	[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	5

	 	 	Appendix B.2 — Data Center Supported Software
	 

	 	 	These materials are considered confidential and proprietary


















 









 











Appendix B.3 — Data Center Supported Databases




		 	 
	Database	 	Notes
	[***]	 	z/OS -Production DB2 on SYSA
	[***]	 	z/OS -Test DB2 on SYSB
	[***]	 	z/OS-Production DB2 on SYSA
	[***]	 	z/OS -Development DB2 on SYSA
	[***]	 	z/OS -Development DB2 on SYSA
	[***]	 	z/OS -Development DB2 on SYSA
	[***]	 	z/OS-Production IMS on SYSA
	[***]	 	z/OS-Test IMS on SYSA






	 	 		 		 	
	Oracle	 	Server	 	Database	 	Instance
	Oracle Instances	 	 	 	 
	 

	 	[***]	 	[***]	 	[***]
	 

	 	[***]	 	[***]	 	[***]
	 

	 	[***]	 	[***]	 	[***]
	 

	 	[***]	 	[***]	 	[***]
	 

	 	[***]	 	[***]	 	[***]







	 	 	 	 	 	 	 	 	
	SQL	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 	 	 
	 

	 	TUN
	 	[***]
	 	[***]
	 

	 	1434	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	1

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary




















 









 










	 	 	 	 	 	 	
	SQL	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]
	 

	 	 	 	[***]	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 
	2

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary


















 









 










	 	 	 	 	 	 	 	 	
	SQL	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	ANON
	 	[***]	 	[***]
	 

	 	13428	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 
	3

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary



















 









 











	 	 	 	 	 	 	 	 	
	SQL	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]
	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	MSSQL
	 	[***]	 	[***]
	 

	 	1433	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 
	4

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary




















 









 










	 	 	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 

	 	ANON
	 	[***]	 	[***]
	 

	 	13428	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	—	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	TUN
	 	[***]	 	[***]
	 

	 	1434	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]
	 

	 	 	 	 	 	[***]	 	[***]







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 
	5

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary


















 









 










	 	 	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	MSSQL
	 	[***]
	 	[***]

	 

	 	1433	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]

	 

	 	 	 	 	 	[***]
	 	[***]








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	6

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary



















 











 











	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 
	 	COGNOS	 	[***]	 	[***]
	 
	 	1434	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	LAWSON	 	[***]	 	[***]
	 
	 	1435	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]






	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 
	 	TAC	 	[***]	 	[***]
	 
	 	1434	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	MSSQL	 	[***]	 	[***]
	 
	 	1433	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	7

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary



















 









 










	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	IMPACT	 	 	 	 
	 
	 	1435	 	[***]	 	 







	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 
	 	MSSQL	 	[***]	 	[***]
	 
	 	1433	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]






	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 
	 	MSSQL	 	[***]	 	[***]
	 
	 	1433	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	8

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary



















 









 










	 	 	 	 	 	 	
	Server	 	Instance	 	Application	 	Database
	[***]	 	 
	 
	 	MSSQL	 	[***]	 	[***]
	 
	 	1433	 	[***]	 	[***]
	 
	 	 	 	[***]	 	[***]







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










	 	 	 	 
	9

	 	 	Appendix B.3 — Data Center Supported Databases
	 

	 	 	These materials are considered confidential and proprietary



















 









 










Appendix B.4 — ACS Data Center Facilities




Hillsboro Data Center





ACS’ data center in Hillsboro, Oregon, is a single-tenant facility located approximately 14
miles west of downtown Portland. The facility has 84,610 square feet and was the first data center
in the United States to become BS15000-certified. Now known as ISO/IEC 20000, this is the first
worldwide standard specifically aimed at IT service management. Based on BS15000, ISO/IEC 20000
describes an ITIL-based integrated set of management processes for the effective delivery of IT
best practices. The Hillsboro Data Center supports server hosting, WAN and Internet access, and
mainframe hosting services for nationally recognized corporations serving the consumer goods and
financial industries. The Hillsboro facility supports z/OS systems using a wide variety of
third-party products, including the ACS standard tool set. These tools are products marketed by CA,
IBM, ASG, and the majority of vendors competing in the mainframe space. The Hillsboro facility
supports 2,212 MIPS and 1,325 TB of DASD.






Physical Security




Access to the Hillsboro facility is strictly controlled through several sophisticated physical
security systems and procedures. The operations staff monitors the security system 24x7 with an
enterprise-class monitoring system. Access into the data center is controlled by a security guard
during normal business hours; after business hours, access is by card reader only.




Infrastructure Redundancy




Hillsboro has an N+1 generator system and an N+1 UPS system single utility feed, and is a Tier II
data center.




Backup Power




All computer, data communications, and environmental equipment are served with sophisticated power
conditioning equipment to prevent disruptions in service from exterior power fluctuations.
Additionally, all vital system components are attached to an uninterruptible power supply (UPS)
system that provides power monitoring and line conditioning, as well as automatic switching to a
battery system and transfer to emergency generators.





	 	 	 	 
	1

	 	 	Appendix B.4 — ACS Data Center Facilities
	 

	 	 	These materials are considered confidential and proprietary



















 









 











HVAC




CRAC units have redundant compressors for fault tolerance and to ensure constant cooling
capabilities to the installed equipment.




Network Connectivity




Hillsboro network connectivity consists of Gb Ethernet service from Time Warner Telecom and
Verizon Business, OC-48 service from Time Warner Telecom and Verizon Business, and OC-12 service
from Verizon Business.





	 	 	 	 
	2

	 	 	Appendix B.4 — ACS Data Center Facilities
	 

	 	 	These materials are considered confidential and proprietary



















 









 










Appendix B.5 – Micros oft Office SharePoint Server Work Authorization 09047





Please refer to the Symetra MOSS Support SOW (imbedded file below), which is part of the current
Symetra support agreement.





	 	 	 	 
	1

	 	 	Appendix B.5 — Microsoft Office SharePoint Server Work Authorization 09047
	 

	 	 	These materials are considered confidential and proprietary




















 











 





			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support







Microsoft
Office Sharepoint Server Support




FOR




Symetra Life Insurance Company (Symetra)




and




Affiliated Computer Services (ACS)




March 2009




Page 1









 






			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support








Table
of Contents




	 	 	 	 	 	 	 	 	 	 	 
	1.0	 	Overview and Business Objectives	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	1.1	 	Services Overview	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	 1.2	 	Service Objectives	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	2.0	 	Service Details	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	2.1	 	Scope of the Services to be Supported or Provided	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	2.1.1
	 	Hardware and Software
	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	2.1.2
	 	Personnel
	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	2.1.3
	 	Policies, Procedures and Standards
	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	2.1.4
	 	Agreements and Licenses
	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	 2.2	 	 Baseline Information	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	3.0	 	Microsoft Office SharePoint Server Support Requirements	 	 	5	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	3.1	 	 General Responsibilities	 	 	5	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	 3.2	 	Overall Roles and Responsibility	 	 	5	 
	 
	 	 	 	 	 	 	 	 	 	 
	4.0	 	 Service Management	 	 	7	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	 4.1	 	Objectives	 	 	7	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	 4.2	 	Definitions	 	 	7	 






Page 2









 






			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support











	1.0	 	Overview and Business Objectives










	1.1	 	Services Overview
	 
	 	 	ACS will manage Microsoft Office SharePoint Server (MOSS) and all related Microsoft
technologies. This includes the management and monitoring of the physical and logical
infrastructure as well as certain aspects of configuration and administration as outlined
in the Roles and Responsibilities. Symetra will be responsible for the build-out of
individual applications or sites within the MOSS infrastructure. ACS will be required to
provide and support MOSS within Symetra’s production, quality assurance, and development
computing environments. These environments should support the build-out of collaborative
team and project sites on the MOSS platform using both out-of-the-box functionality and
custom components. This environment will provide for both internal and external access to
the resulting sites and will need to provide full item-level restore and migration
capability.
	 
	 	 	In addition to the Services described in this SOW, ACS is responsible for providing the
Services described in all SOWs within the scope of the Agreement as it relates to the
requirements outlined in this SOW, e.g. all SLR’s currently in effect regarding
Availability will be in effect for MOSS. Access Management controls to infrastructure and
applications will follow the Roles and Responsibilities as detailed in the previously
mentioned SOWs.










	1.2	 	Service Objectives







	 	a)	 	Item level back-up and restore requirements (at a minimum all Backup and Recovery
requirements as detailed in the ITSA will be met as well as those cited below):
	 
	 	b)	 	The MOSS backup and restore process must support restoring at any level from the
entire farm down to the individual list item level while maintaining all metadata. The
process must also allow for restoring items and their metadata without requiring a
restore of the next higher item. For example, restoring a sub-site should not require
restoring the parent site. In addition, the process must allow out-of-place restores in
order to accommodate organizational changes.
	 
	 	c)	 	Identify, implement and manage the hardware infrastructure needed to support MOSS
based on Symetra’s current and future business needs.
	 
	 	d)	 	Ongoing configuration and administration of the MOSS product at the
infrastructure level (e.g. farm, web apps, site collection, and shared service
providers).
	 
	 	e)	 	Deployment and management of new custom features via a standard code promotion
process.
	 
	 	f)	 	All changes to the infrastructure or application will follow normal
ACS/Symetra Change and Incident Management processes.





Page 3









 






			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support







	 	g)	 	Enhanced reporting to ensure proper monitoring and
transparency to meet Symetra’s
audit, security and regulatory requirements and compliance. 2.0 Service Environment










	2.0	 	Service Details










	2.1	 	Scope of the Services to be Supported or Provided










	2.1.1	 	Hardware and Software
	 
	 	 	Microsoft Office SharePoint Server and related Microsoft technologies










	2.1.2	 	Personnel






	 	a)	 	ACS will be responsible for staffing to meet the SLRs/SLAs set forth in this SOW
and added in the future.
	 
	 	b)	 	ACS will ensure skills currency and MOSS subject matter
expertise in the areas of MOSS infrastructure, configuration, and management for staff
responsible for deploying, managing and maintaining the Symetra MOSS environment.










	2.1.3	 	Policies, Procedures and Standards
	 
	 	 	None
identified at this time.










	2.1.4	 	Agreements and Licenses
	 
	 	 	MOSS software is identified in Schedule L as an ACS supported application.










	2.2	 	Baseline Information
	 
	 	 	Table 1-Baseline Information





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Item	 	2009	 	2010	 	2011	 	Comments
	Total PRD site collections
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 
	Total PRD web farms
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 
	Total PRD web applications
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 
	Total PRD MySites
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 







	 	 	Baseline volumes have been used to estimate the scale of support required. Should the baseline
volumes exceed the planned use, the parties agree to review the support model in good faith to
resolve any discrepancies between planned and actual usage.





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.


Page 4









 







			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support






3.0 Microsoft Office SharePoint Server Support Requirements




3.1 General Responsibilities




The following table identifies general roles and responsibilities associated with this
SOW. An “X” is placed in the column under the party that will be responsible for
performing the task. ACS responsibilities are indicated in the column
labeled “ACS ”.



3.2 Overall Roles and Responsibility




ACS and Symetra will perform the roles and responsibility as detailed below to ensure the
proper and successful deployment, development, management, administration, performance,
enhancement, upgrade and ongoing maintenance of Subject in File Properties. These Roles
and Responsibilities are in addition to all Roles and Responsibilities detailed in the
ITSA and Attachments.



     Table 2-Roles and Responsibility



	 	 	 	 	 	 	 
	Roles and Responsibilities	 	ACS	 	Symetra
	Capacity and Performance Management	 	 	 	 
	1.	 	Ongoing monitoring of application use and performance;
hardware
capacity; including but not limited to system logs; CPU
utilization;
server disk space; and memory based on ACS best practices.
	 	X	 	 
	2.	 	Analyze and forecast resource requirements
	 	X	 	 
	3.	 	Propose technical and architectural changes to optimize MOSS
environment utilizing resource consumption and trends.
	 	X	 	 
	4.	 	Review and approve recommendation
	 	 	 	X
	5.	 	Implement recommendation
	 	X	 	 
	6.	 	Resolve system problems according to normal Incident
Management processes.
	 	X	 	 
	7.	 	Review and analyze system logs and propose corrective action.
	 	X	 	 
	8.	 	Review and approve proposed corrective actions.
	 	 	 	X
	9.	 	Implement corrective actions
	 	X	 	 
	10.	 	Propose enhancements to correct performance problems.
	 	X	 	 
	11.	 	Symetra review and approval of proposed enhancements
	 	 	 	X
	12.	 	Implement approved enhancements
	 	X	 	 
	MOSS Application Management	 	 	 	 
	1.	 	Identify availability of Upgrades.
	 	X	 	 
	2.	 	Perform risk analysis of Upgrades.
	 	X	 	 
	3.	 	Review and acceptance of risk analysis.
	 	 	 	X
	4.	 	Develop Upgrade plans and test plans.
	 	X	 	 






Page 5









 






			
	Affiliated Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support






	 	 	 	 	 	 	 
	Roles and Responsibilities	 	ACS	 	Symetra
	5.	 	Approve Upgrade plans as well as test plans.
	 	 	 	X
	6.	 	Install Upgrade in DEV in accordance with Symetra’s Change
Management processes.
	 	X	 	 
	7.	 	Test Upgrade in DEV.
	 	 	 	X
	8.	 	Review and approve DEV test results
	 	 	 	X
	9.	 	Install Upgrade in QA in accordance with Symetra Change
Management processes.
	 	X	 	 
	10.	 	Test Upgrade packages and patches in QA.
	 	 	 	X
	11.	 	Approve QA system Upgrade test results.
	 	 	 	X
	12.	 	Approve Upgrade for Production.
	 	 	 	X
	13.	 	Install Upgrade in Production. in accordance with Symetra Change
Management processes.
	 	X	 	 
	14.	 	Verify Upgrade in Production.
	 	 	 	X
	15.	 	Update technical documentation reflecting changes resulting from
the implementation of the Upgrade.
	 	X	 	 
	MOSS Site Development and Management	 	 	 	 
	1.	 	Define business requirements, e,g. master and content page changes
for site collections, enhanced MOSS features (e.g.,search, business
data catalog, e-forms)
	 	 	 	X
	2.	 	Propose solutions to meet Symetra’s requirements.
	 	X	 	 
	3.	 	Approve solution.
	 	 	 	X
	4.	 	Implement, create and manage approved solution.
	 	X	 	 
	5.	 	Export / import / migrate sites & site content based on
requirements.
	 	X	 	 
	6.	 	Manage site collection usage reports.
	 	X	 	 
	7.	 	Manage site usage reports.
	 	 	 	X
	8.	 	Create site collections as requested by Symetra
	 	X	 	 
	9.	 	Create sites and workspaces as requested by Symetra
	 	X	 	 
	10.	 	Grant initial administrator rights for sites and workspaces
	 	X	 	 
	11.	 	Configure and manage site level security to comply with Symetra
requirements.
	 	 	 	X
	12.	 	Create and manage site configuration and content
	 	 	 	X
	13.	 	Manage site collection Recycle Bin.
	 	X	 	 
	14.	 	Restore from site collection Recycle Bin.
	 	X	 	 
	15.	 	Manage site Recycle Bin.
	 	 	 	X
	16.	 	Restore from site Recycle Bin.
	 	 	 	X
	17.	 	Backup from MOSS in accordance with current contractual Backup
and Restore requirements
	 	X	 	 
	18.	 	Restore to MOSS in accordance with current contractual Backup and
Restore requirements
	 	X	 	 






Page 6









 






			
	Affiliated
Computer Services (ACS)
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Microsoft Office SharePoint Server Support






	 	 	 	 	 	 	 
	Roles and Responsibilities	 	ACS	 	Symetra
	 	19.	Manage blocked file types.
	 	X	 	 
	 	20.	Identify reporting requirements
	 	 	 	X
	 	21.	Provide
reporting solutions to meet Symetra’s reporting requirements
	 	X	 	 











	4.0	 	Service Management










	4.1	 	Objectives
	 
	 	 	No specific Service Level Requirements for this SOW have been identified at this time.
All aspects of this SOW will be subject to and included in all of the current Symetra
Service Level Requirements across all Service Towers.










	4.2	 	Definitions






	 	 	The following defined terms shall apply to this SOW:
	 
	 	 	Farm —  All MOSS services and components on all servers
	 
	 	 	Web Application —  The IIS hosting application for MOSS site collections and Shared
Services Providers
	 
	 	 	Shared Services Provider (SSP) —  A collection of farm services that are available to and
consumed by the associated Web applications and site collections
	 
	 	 	Site Collection —  A group of Web sites with the same owner and administrative settings
	 
	 	 	Site — An individual site within a site collection

	 
	 	 	Upgrades  — 
includes major and interim version releases (including service packs) for MOSS,
Windows SharePoint Services (WSS) and related modules or components. Upgrades also
include major patches not currently covered under established SMS patching processes.






Page 7












 





SCHEDULE 2C

DISTRIBUTED COMPUTING SERVICES SOW




[Attached Hereto]




SCHEDULE 2C




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2C—Distributed Computing Services SOW




Schedule 2C




Distributed Computing Services Sow




for




Symetra Life Insurance Company (Symetra)




AUGUST 1, 2009




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Symetra Life Insurance Company (Symetra)

Schedule 2C—Distributed Computing Services SOW




TABLE OF CONTENTS




	 	 	 	 	 
	1.0 Distributed Computing Services Overview and Business Objectives
	 	 	2	 
	 
	1.1 Services Overview
	 	 	2	 
	 
	1.2 Service Objectives
	 	 	2	 
	 
	2.0 Service Environment
	 	 	3	 
	 
	2.1 Scope of the Infrastructure to be Supported
	 	 	3	 
	 
	3.0 Distributed Computing Support Services Requirements
	 	 	3	 
	 
	3.1 Service Descriptions and Roles and Responsibilities
	 	 	3	 
	 
	4.0 Service Management
	 	 	10	 
	 
	4.1 Objectives
	 	 	10	 
	 
	4.2 Service Level Agreements (SLAs)
	 	 	10	 
	 
	4.3 Reports
	 	 	12	 
	 
	5.0 Referenced Schedule Appendices and Agreement Schedules
	 	 	12	 
	 
	5.1 Referenced Schedule 2C Appendices
	 	 	12	 
	 
	5.2 Referenced Agreement Schedules
	 	 	12	 
	 
	 	 	 	 
	List of Tables
	 	 	 	 
	 
	Table 1. General Roles and Responsibilities
	 	 	5	 
	Table 2. Core Software Build and Deployment Roles and Responsibilities
	 	 	7	 
	Table 3. Symetra Application Software Build and Deployment Roles and Responsibilities
	 	 	8	 
	Table 4. Operations and Administration Roles and Responsibilities
	 	 	8	 
	Table 5. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities
	 	 	9	 
	Table 6. Install, Moves, Adds and Changes (IMACSs)— Workstations Peripherals, and Distributed Servers
	 	 	11	 
	Table 7. Software Installation SLA
	 	 	11	 






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1.0 Distributed Computing Services Overview and Business Objectives




1.1 Services Overview



Distributed computing Services are the Services and activities detailed in this Distributed
Computing Services Schedule 2C required to provide and support Symetra distributed computing
infrastructure. ACS shall provide and support distributed (i.e., non-data center) infrastructure
that includes all ACS supported servers, storage devices, workstations, printers, multi-function
devices and system software and applications that are attached to the local-area network (LAN) as
well as portable and standalone personal computing and other End-User devices.



As depicted in Figure 1 below, in addition to the Service described in this Schedule 2C, ACS is
responsible for providing the Services described in Schedule 2A — Cross Functional Services SOW.
Figure 1 depicts the relationship between the Cross Functional Services SOW, and all Schedules
within the scope of this Agreement.



Cross Functional SOW



	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data

	 	Distributed
	 	Data
	 	Voice
	 	Help Desk
	 	Output
	 	Content
	Center
	 	Computing
	 	Network
	 	Comm.
	 	Services
	 	Processing
	 	Management
	Services
	 	Services
	 	Services
	 	Services
	 	SOW
	 	Services
	 	Services
	SOW
	 	SOW
	 	SOW
	 	SOW
	 	 	 	SOW
	 	SOW





Figure 1: Service Towers with Cross Functional View




1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced distributed computing Services and this Schedule 2C:





	 	n	 	Meet Symetra business needs for highly available, reliable, and secure Services
	 
	 	n 	 	Acquire and maintain distributed computing Services that achieve the SLRs
	 
	 	n 	 	Improve distributed computing and desktop service/support levels
	 
	 	n 	 	Improve End-User productivity
	 
	 	n 	 	Standardize the distributed computing and desktop environment (hardware and software)
	 
	 	n 	 	Improve security, data management and backup in the distributed environment
	 
	 	n 	 	Improve asset management and control
	 
	 	n 	 	Improve total cost of ownership management
	 
	 	n 	 	Support business initiatives
	 
	 	n 	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2C





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Schedule 2C—Distributed Computing Services SOW




2.0 Service Environment




2.1 Scope of the Infrastructure to be Supported



The following sub-sections specify the appendices and other relevant materials containing details
of the distributed computing Services environment to be supported and complied with. Service
environment appendices are to be maintained and reviewed with Symetra by ACS and made available to
Symetra on a quarterly basis.



ACS will provide distributed computing Services for all Symetra employees and locations.




2.1.1 Hardware and Software





	 	a.	 	A listing and description of hardware to be supported is provided in
Appendix C.1 -Distributed Computing Hardware.
	 
	 	b.	 	A listing and description of the software and utilities to be supported
is provided in Appendix C.2 — Distributed Computing Software.
	 
	 	c.	 	A listing and description of core images to be supported is provided in
Appendix C.3 — Distributed Computing Core Images.





2.1.2 Service Locations





	 	a.	 	A description of the Symetra Sites for which ACS will provide distributed
computing Services is provided in Attachment B of the Agreement.





2.1.3 Personnel





	 	a.	 	ACS will be responsible for providing qualified, and appropriately
certified, staffing for the distributed computing Services environment as required
to perform the Services required hereunder in accordance with the SLRs/SLAs set
forth in this Schedule 2C.





3.0 Distributed Computing Support Services Requirements




3.1 Service Descriptions and Roles and Responsibilities



In addition to the Services, activities, and roles and responsibilities described in Schedule 2A
-Cross Functional Services SOW, distributed computing Services include the following Services,
activities and roles and responsibilities.




3.1.1 Distributed Computing Services



The distributed computing Services provided by ACS under this Schedule 2C include End-User device
provisioning and support required by Symetra End-Users, including the following:





	 	a.	 	Services:






	 	–	 	Procurement services
	 
	 	–	 	IMAC
	 
	 	–	 	Operational monitoring, as needed





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Schedule 2C—Distributed Computing Services SOW





	 	–	 	Problem determination and resolution
	 
	 	–	 	Technical support and Break/Fix
	 
	 	–	 	Software deployment and management






	 	b.	 	File/Print/Storage Services:






	 	–	 	Procurement services
	 
	 	–	 	Data storage, backup and recovery
	 
	 	–	 	Network-attached printer support
	 
	 	–	 	Local application servers
	 
	 	–	 	Remote server administration
	 
	 	–	 	Problem determination and resolution
	 
	 	–	 	Technical support as needed






	 	c.	 	Symetra Headquarter Workstation/End-User Services (e.g., locally attached
desktop computer, laptop computers, printers, accessory cables and workgroup
hubs/switches, scanners, fax machines, multi-function devices, standardized personal
digital assistant (PDA) devices, CD/DVD burners and integrated machines, and LCD)






	 	–	 	(IMACs
	 
	 	–	 	Operational monitoring, as needed
	 
	 	–	 	Commercially available system and productivity software deployment and management
	 
	 	–	 	Problem determination and resolution
	 
	 	–	 	Technical support and Break/Fix as needed
	 
	 	–	 	Management and distribution of Symetra approved standard
image and related Symetra approved software
	 
	 	–	 	Hardware deployment
	 
	 	–	 	Excludes physical office relocations






	 	d.	 	Remote Location Workstation/End-User Services (e.g., locally attached
desktop computer, laptop computers, printers, scanners, fax, multi-function devices,
standardized personal digital assistant (PDA) devices, facsimile machines, CD/DVD
burners and integrated machines, and LCD)






	 	–	 	(IMACs, excluding physical office relocations
	 
	 	–	 	Operational monitoring, as needed
	 
	 	–	 	Problem determination and resolution
	 
	 	–	 	Technical support and Break/Fix as needed
	 
	 	–	 	Commercially available system and productivity software deployment and management





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Schedule 2C—Distributed Computing Services SOW





	 	–	 	Management and distribution of Symetra approved standard
image and related Symetra approved software
	 
	 	–	 	Hardware deployment






	 	e.	 	Storage Services: Storage Services
include the hardware, software and staff resources necessary to meet Symetra
requirements for storing non-shared and shared information on Symetra’s
distributed servers.
	 
	 	f.	 	Desktop Applications Services: Desktop application Services include the
IT resources necessary to support business productivity software. Included are
personal productivity and office applications services (in accordance with Symetra
policies), and other basic IT resources necessary to meet the End-User requirement
for performing typical office and business functions using commercially developed
applications and office suites.
	 
	 	g.	 	Electronic Mail (e-mail) Services: Support of distributed components of
centralized email Services (see Schedule 2B — Data Center SOW). This includes
support for distributed e-mail applications, e-mail servers, wireless messaging
(e.g., BlackBerry), End-User support and e-mail authorized End-User account
management.
	 
	 	h.	 	Remote Access Services - Employees: Remote access support Services are
the Services to support remote access hardware and software for Symetra employees in
remote or home locations (e.g., VPN services).
	 
	 	i.	 	Remote Support — Remote support Services allows ACS Level 2 support
technicians to manage desktop devices and software remotely whenever possible to
remotely resolve tickets escalated from the help desk. This includes maintaining and
troubleshooting the desktop operating system and supported desktop applications
electronically to minimize the need to dispatch technical personnel or ship
equipment for services, based on Symetra’s established policies and procedures.
	 
	 	j.	 	




The following tables identify each Party’s roles and responsibilities associated with this Schedule
2C. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2C.




3.1.2 General Responsibilities



The following table identifies general roles and responsibilities associated with this Schedule 2C.




Table 1. General Roles and Responsibilities




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define desktop/End-User requirements
	 	 	 	X 
	 
	 	 	 	 	 	 
	2.

	 	Recommend Services and standards for supporting the desktop/End-User
	 	X 	 	 
	 
	 	 	 	 	 	 
	3.

	 	Approve services and standards for supporting the desktop/End-Users
	 	 	 	X 






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Schedule 2C—Distributed Computing Services SOW




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	4.

	 	Procure desktop and laptop hardware and software and peripherals.
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Deploy and manage desktop and laptop hardware and software (e.g..
operating system, standard image, personal productivity and office
automation software and services) in accordance with Symetra policies
(e.g., desktop/laptop lifecycle, inventory, and End-User assignment polices)
and cross-functional services (e.g., acquisition and management Services)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Procure and own network-attached servers, storage devices and
peripherals
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Deploy and manage network-attached servers, storage devices and
peripherals
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Procure locally attached printers, storage devices and miscellaneous
peripherals
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Deploy and manage locally attached printers, storage devices and
miscellaneous peripherals
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Provide storage Services for distributed servers
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Support distributed components of centralized email Services provided
through Data Center Services SOW
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide and support remote access Services for Symetra employees in
remote or home locations
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Provide Level 2 support for supported core software (e.g., personal
productivity and office automation software)
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide Level 2 support for Symetra business applications (e.g., ViewStar
and Cognos)
	 	 	 	X
	 
	 	 	 	 	 	 
	15.

	 	Provide Level 2 support of standard image components required for
Symetra business applications
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide desktop Break/Fix and Level 2 hardware and system software
support as coordinated through the Help Desk
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Provide server break/fix and Level 2 hardware and system software support
as coordinated through the Help Desk
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Provide Level 2 technical support of audio-visual technology in conference
rooms and training rooms identified by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Provide Level 3 and Break/Fix technical support of audio-visual technology
in conference rooms and training rooms identified by Symetra
	 	 	 	X
	 
	 	 	 	 	 	 
	20.

	 	Evaluate and recommend desktop-related technology upgrades or
refreshes
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Review and approve technology upgrades or refresh plans prior to
implementation
	 	 	 	X






3.1.3 Core Software Build and Deployment Services



ACS will perform the core Software build deployment Services associated with the provision of
distributed computing infrastructure. Core Software consists of the suite of Software programs used
to build a Symetra-defined standard image(s) for a supported device type (e.g., operating system
Software, office productivity and messaging Software). The following table identifies the core
Software build and deployment roles and responsibilities.




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Schedule 2C—Distributed Computing Services SOW




Table 2. Core Software Build and Deployment Roles and Responsibilities




	 	 	 	 	 	 	 
	Core Software Build and Deployment Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend core Software deployment/management policies and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve core Software deployment/ management policies and
procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Provide technical assistance for defining core image(s) specifications for
desktop, laptop and servers
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Specify proprietary requirements for Symetra core image(s) for desktop and
laptop systems.
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Approve standard core image(s) specifications
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Build core Software server image(s)
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Build core Software desktop image(s)
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Package and test for distribution and fallback
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Test functionality of approved distribution
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Approve package for distribution
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Provide necessary utilities/tools to maintain and ensure compliance with
core image(s) Software deployment/management policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Manage deployment efforts using formal project management tools,
methodologies and standards (e.g., ITIL change and configuration
management practices)
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Deploy core images (desktop, laptop, servers)
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Provide and administer Software distribution services (e.g., automated tool,
procedures, reporting)
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Restore the End-User’s core image with their unique application set and
network connections as needed
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Develop scripts and macro programs to automate standard Symetra
processes as appropriate (e.g., upgrading desktop images)
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Develop, implement, and maintain macro programs for Symetra standard
distributed computing applications and processes
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Conduct deployment reviews and provide results to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Review and approve results of deployment reviews
	 	 	 	X






3.1.4 Symetra Application Software Build and Deployment Services



ACS will perform the Software build and deployment Services associated with the provision of
Symetra application Software. Application Software consists of non-core Software packages (e.g.,
COTS applications, and Symetra custom developed applications).The following table identifies the
Symetra application Software build and deployment roles and responsibilities




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Schedule 2C—Distributed Computing Services SOW




Table 3. Symetra Application Software Build and Deployment Roles and Responsibilities




	 	 	 	 	 	 	 
	Symetra Application Software Build and Deployment Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Recommend application Software deployment/management policies and
procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve application Software deployment/management
policies and procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Provide technical assistance for defining Symetra application Software
image specifications
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve Symetra application image specifications
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Build Symetra application image
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Package and test for distribution and fallback
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Test functionality of approved distribution
	 	 	 	X
	 
	8.

	 	Approve package for distribution
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Manage deployment efforts using formal project management tools,
methodologies and standards (e.g., Change Management Procedures and
ITIL configuration management practices)
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Deploy Symetra application images
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide and administer Software distribution Services (e.g., tools,
procedures and reporting)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Conduct deployment reviews and provide results to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Review and approve results of deployment reviews
	 	 	 	X






3.1.5 Operations and Administration



ACS is responsible for providing a number of operations and administration Services. Operations and
administration Services include the activities associated with the day-to-day management of the
installed systems and Software environment. The following table identifies the operations and
administration Services roles and responsibilities that are specific to this Schedule.




Table 4. Operations and Administration Roles and Responsibilities




	 	 	 	 	 	 	 
	Operations and Administration Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Relocation of equipment for interoffice moves.
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Provide on-site technical support to End-Users for maintenance and
Break/Fix activities
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Coordinate with the help desk, and all other necessary Third Parties and
Symetra support organizations and End-Users to manage all on-site
technical support requests to resolution and closure (e.g., scheduling
deskside support)
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Perform domain/operating system administration support activities (e.g., file
and print sharing, logon user-id and password maintenance) for all
managed servers (e.g., file/print and email)
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Purchase and manage paper/forms/consumables
	 	 	 	X






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Schedule 2C—Distributed Computing Services SOW




	 	 	 	 	 	 	 
	Operations and Administration Roles and Responsibilities	 	ACS	 	Symetra
	6.

	 	Install consumables for printers
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Install paper/forms for printers
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Remove desktop/End-User device print jobs and place in output bins,
courier and/or mail
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Distribute desktop/End-User device print jobs to user locations
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Manage user accounts, disk space quotas and access control (e.g., OS,
database, middleware, file systems and disk space, etc.)
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Provide support for Symetra approved personal digital assistants (PDAs)
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Provide Level 2 remote support for remote workers using Symetra standard
equipment at Symetra locations prior to dispatch of a Third Party support
organization
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Establish guidelines for priority on-call Services
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Provide priority on-call Services in accordance with Symetra standard policy
and procedures
	 	X	 	 






3.1.6 Install, Moves, Adds, Changes (IMACs)



IMAC Services are the activities associated with providing IMACs. The following table identifies
the IMAC Services roles and responsibilities that are specific to this Schedule.




Table 5. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities




	 	 	 	 	 	 	 
	Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define procedures for distributed computing IMAC Services
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in remote offices
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in Symetra Sites
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Approve IMAC schedule
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Conduct pre-installation and site survey activities (e.g., network
connectivity, power and data jack preparation) in accordance with the
procedures and specific Service Request
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Build, configure and test the system in accordance with the standard
hardware configuration(s) and Software image and in accordance with
the procedures and specific Service Request
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Perform hardware and Software IMACs and re-installations in
accordance with the specific Service Request, procedures and other
application policies (e.g., security policies)
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Conduct data and application migration that is necessary due to any
hardware or Software IMACs and re-installations
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide basic End-User or technical staff orientation as needed when
installing a new device
	 	X	 	 






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Schedule 2C—Distributed Computing Services SOW




	 	 	 	 	 	 	 
	Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities	 	ACS	 	Symetra
	10.

	 	Update applicable cross functional management tools (e.g., asset
management database) with required data and close an IMAC Service
Request
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Coordinate with help desk and all other necessary Third Parties and
Symetra support organizations to manage all IMAC requests to
resolution and closure
	 	X	 	 






3.1.7 Special Support Services



ACS will provide the following special support Services, including installation/deployment,
maintenance, support, Break/Fix, Software and other technical training, upgrades, etc.





	 	a.	 	VIP Support—Includes all support for designated Symetra executives/VIPs. This can
include support in the home or other remote locations. Help desk shall immediately
dispatch desk side support.
	 
	 	b.	 	Sales Support — Provide support for designated key identified sales staff who work
from their home or remote offices. Help desk shall escalate to the priority support
person aligned with the key sales staff.
	 
	 	c.	 	Support for Remote End-Users temporarily in Symetra Sites.





4.0 Service Management




4.1 Objectives



A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2C..



ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this Schedule.




4.2 Service Level Agreements (SLAs)



The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.




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Schedule 2C—Distributed Computing Services SOW




Table 6. Install, Moves, Adds and Changes (IMACSs)— Workstations Peripherals, and Distributed Servers




	 	 	 
	Definition

	 	As defined in Attachment P— Definitions






Installs, Moves, Adds, Changes SLAs




	 	 	 	 	 	 	 	 	 
	Request	 	Service Measure	 	Performance Target	 	SLR
	1-10 in a single
request for new
equipment or
software

	 	Schedule installation
appointment with the
End-User
	 	[***]
	 	 	[***]	 
	1-10 in a single
request for new
equipment or
software

	 	Elapsed time to deploy
	 	[***]
	 	 	[***]	 
	Urgent request, or
more than 10 in a
single request, or
new remote server
deployment
Services

	 	Date and scheduled
time
	 	[***]
	 	 	[***]	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement method
	 	As provided in the Spec Sheet	 	 	 	 






Table 7. Software Installation SLA




Software Installation




	 	 	 	 	 	 	 	 	 
	Request	 	Service Measure	 	Performance Target	 	SLR
	Desktop/laptop/remote
server,
(e.g., OS, service
packs and non-
critical security
patches ) and other
business Software,
(e.g., Adobe Writer,
Java, MS Project
and email archive)
in accordance with
Symera policies.

	 	Elapsed time to deploy
	 	[***]
	 	 	[***]	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement method
	 	As provided in the Spec Sheet	 	 	 	 





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information




Page 11




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2C—Distributed Computing Services SOW




4.3 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLAs and other distributed computing activity reports
specified in this Schedule 2C.




5.0 Referenced Schedule Appendices and Agreement Schedules




5.1 Referenced Schedule 2C Appendices




	 	 	 
	Schedule Appendix	 	Description
	Appendix C.1

	 	Distributed Computing Hardware
	 
	 	 
	Appendix C.2

	 	Distributed Computing Software
	 
	 	 
	Appendix C.3

	 	Distributed Computing Core Images






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement	 	Description
	Schedule 5

	 	Fee Reductions
	 
	 	 
	Schedule 2A

	 	Cross Functional Services Schedule
	 
	 	 
	Schedule 2B

	 	Data Center Services Schedule






Confidential Information




Page 12





 











 





Appendix C.1 — Distributed Computing Hardware Inventory as of 7/14/09




	 	 	 
	Status Code	 	Description
	Pending Disposal

	 	Asset is located in ACS storage and is waiting to be disposed. Is not longer viable or
able to be redeployed.
	 
	 	 
	Pending Mgr Assignment

	 	Asset was used by an employee who left the company. Asset is still viable and will
stay with the manager until manager decides where to redeploy it.
	 
	 	 
	Active

	 	Asset is actively being used in the environment.
	 
	 	 
	Surplus

	 	Asset is located in ACS storage and is waiting to be redeployed. Is viable and has
not reached end of life.






 









 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Apple PowerMac G4
	 	CPU
	 	Apple Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Apple PowerMac G5
	 	CPU
	 	Apple Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Apple PowerMac G5
	 	CPU
	 	Apple Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/26/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Atlanta

	 	Symetra
Financial
	 	Compaq
Deskpro
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/03/2009
	 	03/03/2009
	(Unknown)

	 	Symetra
Financial
	 	Compaq
Deskpro
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/03/2009
	 	03/03/2009
	(Unknown)

	 	Symetra
Financial
	 	Compaq
Deskpro
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/03/2009
	 	03/03/2009
	Symetra Financial
Center

	 	Symetra
Financial
	 	Compaq Deskpro 4000
266MHz
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/31/2005
	 	12/31/2005
	Key Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
1GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/25/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
1GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
1GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
1GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
1GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	09/23/2008
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	12/22/2005
	Conshocken

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	San Diego

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/22/2005
	 	12/22/2005
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower 	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/27/2005
	 	12/27/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/16/2008
	 	12/27/2005
	Plano

	 	Symetra
Financial
	 	Compaq
Deskpro EN
350MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	12/29/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
450MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
450MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/17/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
450MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/18/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
450MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/24/2009
	 	08/19/2005
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EN
450MHz
Tower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/16/2008
	 	12/27/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/18/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
733MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	08/01/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EN
866MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/05/2009
	 	08/19/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Miami

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/22/2005
	 	12/22/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/18/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EP
500MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/24/2009
	 	08/19/2005
	Conshocken

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	South
Windsor

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/21/2005
	 	12/21/2005
	Boston

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	12/28/2005
	 	12/28/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq
Deskpro EP
550MHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D500 1.7GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Plano

	 	Symetra
Financial
	 	Compaq Evo
D500 1.7GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/03/2009
	 	03/03/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D500 1.7GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D500 1.8GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2007
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	(Unknown)
	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/01/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/16/2008
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/29/2008
	 	08/19/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	05/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	05/20/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Compaq Evo
D510 2.4GHz
CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	06/24/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Latitude
D610
1.86GHz
Laptop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	01/28/2009
	 	07/20/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Latitude
D610
1.86GHz
Laptop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	05/22/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Latitude
D620
1.83GHz
Laptop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/20/2008
	 	10/16/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/10/2008
	 	03/10/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/17/2008
	 	03/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/23/2008
	 	03/05/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/01/2008
	 	03/13/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/16/2008
	 	06/05/2008
	Key Center

	 	 Symetra Financial

	 	Dell Optiplex
740 SFF

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/23/2008
	 	03/03/2008
	Key Center

	 	Symetra Financial

	 	 Dell Optiplex 740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/24/2008
	 	03/03/2008
	Atlanta

	 	Symetra Financial
	 	Dell Optiplex 740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/29/2008
	 	03/03/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/19/2008
	 	05/19/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/22/2008
	 	05/22/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/23/2008
	 	05/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/30/2008
	 	05/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/30/2008
	 	05/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/03/2008
	 	06/03/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/06/2008
	 	06/06/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/12/2008
	 	06/12/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/12/2008
	 	06/12/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	06/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	06/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	06/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	06/17/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/18/2008
	 	06/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/18/2008
	 	06/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/18/2008
	 	06/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/19/2008
	 	06/19/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/20/2008
	 	06/20/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/23/2008
	 	06/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/23/2008
	 	06/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/23/2008
	 	06/23/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/23/2008
	 	06/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/24/2008
	 	06/24/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/24/2008
	 	06/24/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/25/2008
	 	06/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/01/2008
	 	07/01/2008
	Miami

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/02/2008
	 	03/03/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/02/2008
	 	07/02/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/02/2008
	 	07/02/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/03/2008
	 	07/03/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/08/2008
	 	07/08/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/09/2008
	 	07/09/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/09/2008
	 	07/09/2008
	Cincinnati

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/10/2008
	 	07/09/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/15/2008
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/15/2008
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/15/2008
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	06/19/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/16/2008
	 	07/16/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/17/2008
	 	07/17/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/17/2008
	 	07/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/17/2008
	 	07/17/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/17/2008
	 	07/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/17/2008
	 	07/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/18/2008
	 	07/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/22/2008
	 	07/22/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/23/2008
	 	07/23/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/30/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/31/2008
	 	07/21/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/01/2008
	 	08/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/01/2008
	 	08/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/01/2008
	 	08/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/01/2008
	 	08/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/04/2008
	 	08/04/2008
	(Unknown)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/05/2008
	 	07/30/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/05/2008
	 	08/05/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/06/2008
	 	08/06/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/07/2008
	 	08/07/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/08/2008
	 	08/07/2008
	Boston

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/15/2008
	 	07/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/21/2008
	 	08/21/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/22/2008
	 	08/06/2008
	TeleWorker

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/22/2008
	 	08/22/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	07/28/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Bethel Park
(Pittsburgh)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	07/16/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/26/2008
	 	08/26/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/29/2008
	 	08/29/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/29/2008
	 	08/29/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/29/2008
	 	08/29/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/01/2008
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/09/2008
	 	07/02/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/10/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/11/2008
	 	07/01/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra

Financial	 	Dell Optiplex
740 SFF	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/09/2008
	 	08/26/2008
	Norcross

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	10/16/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	10/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	10/20/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/24/2008
	 	09/11/2008
	Norcross

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	07/17/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	08/04/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/29/2008
	 	07/30/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	09/25/2008
	Norcross

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/07/2008
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/10/2008
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/10/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/18/2008
	 	07/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/18/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/21/2008
	 	10/15/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/25/2008
	 	08/04/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/03/2008
	 	07/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/12/2008
	 	06/11/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/06/2009
	 	07/31/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	07/30/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	08/26/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2009
	 	06/24/2008
	Key Center

	 	Symetra

Financial
	 	Dell Optiplex

740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/13/2009
	 	01/13/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	07/08/2008
	South
Windsor

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	07/14/2008
	Symetra Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	05/30/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	06/24/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/09/2009
	 	09/25/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/31/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/05/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/18/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/20/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	07/07/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/04/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/26/2008





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/15/2008
	NorthWest
Data Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/13/2009
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/13/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/20/2009
	 	07/15/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	07/15/2008
	Atlanta

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	(Unknown)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/26/2009
	 	05/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	09/12/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	09/25/2008
	Indianapolis

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	07/02/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/15/2009
	 	08/01/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2009
	 	07/09/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/28/2009
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2009
	 	08/01/2008
	(Unknown)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2009
	 	05/12/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	08/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2009
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2009
	 	07/16/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/01/2009
	 	07/10/2008
	Indianapolis

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/07/2009
	 	07/09/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/16/2008
	 	07/15/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	07/23/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	08/01/2008
	Norcross

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	08/25/2008
	Bethel Park
(Pittsburgh)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	08/25/2008
	Norcross

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	09/12/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/26/2008
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/04/2009
	 	07/21/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	09/25/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	08/06/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/15/2009
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/24/2009
	 	08/25/2008
	Cincinnati

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	07/09/2008
	(Unknown)

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2009
	 	03/30/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/30/2009
	 	10/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/06/2009
	 	06/13/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	04/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	07/01/2009
	 	05/27/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/22/2009
	 	08/04/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/03/2009
	 	06/20/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	03/17/2009
	 	06/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	04/02/2009
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	04/10/2009
	 	05/27/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	05/26/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/03/2009
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/03/2009
	 	08/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/04/2009
	 	09/01/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/10/2009
	 	07/24/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/29/2009
	 	06/17/2008





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	07/01/2009
	 	07/30/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	07/10/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	07/10/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
740 SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	07/10/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX280
3.19GHz
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/12/2008
	 	05/12/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/08/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/08/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Bethel Park
(Pittsburgh)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Plano

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/30/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/31/2006
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/31/2006
	 	05/31/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/08/2006
	 	06/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/09/2006
	 	06/09/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/16/2006
	 	06/16/2006






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/29/2006
	 	06/29/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/24/2006
	 	07/24/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/24/2006
	 	08/24/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/13/2006
	 	10/13/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Plano

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Itasca

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/14/2006
	 	12/14/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/14/2006
	 	12/14/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/23/2007
	 	03/23/2007
	TeleWorker

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/23/2007
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/23/2007
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/08/2007
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/08/2007
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/08/2007
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/08/2007
	 	06/08/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/07/2007
	 	09/07/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2007
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/07/2007
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/10/2007
	 	02/08/2006






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/02/2008
	 	01/02/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/02/2008
	 	01/02/2008
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/10/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/14/2008
	 	01/14/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/28/2008
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/04/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/16/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/17/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/17/2008
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/17/2008
	 	08/24/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/17/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/21/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/30/2008
	 	06/08/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/08/2008
	 	05/31/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/13/2008
	 	05/13/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/13/2008
	 	05/13/2008
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/16/2008
	 	02/08/2006
	Norcross

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/21/2008
	 	09/13/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/22/2008
	 	01/24/2008
	Norcross

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/26/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/26/2008
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	 Active
	 	06/02/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/03/2008
	 	02/08/2006
	TeleWorker

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/13/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/17/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/20/2008
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/03/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/18/2008
	 	04/04/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/21/2008
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	07/28/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/04/2008
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/04/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/05/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/06/2008
	 	08/06/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/29/2008
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/03/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/03/2008
	 	07/20/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/04/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/12/2008
	 	12/14/2006
	Bethel Park
(Pittsburgh)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/18/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2008
	 	02/08/2006
	San Diego

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/25/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/25/2008
	 	09/25/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 







	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	10/17/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/02/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	 Active
	 	10/16/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	 Active
	 	10/17/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	11/14/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/23/2008
	 	08/14/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/27/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/27/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	10/17/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/20/2008
	 	03/23/2007





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/24/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	07/21/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/03/2008
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/03/2008
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/09/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/09/2008
	 	02/08/2006
	Itasca

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/10/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/10/2008
	 	12/11/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2008
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2008
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	
Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/12/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	
Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2008
	 	02/08/2006
	Exton

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/18/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/19/2008
	 	10/18/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop

	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	07/12/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2009
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	01/14/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/15/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/21/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/23/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/30/2009
	 	09/13/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/09/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Plano

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	05/10/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/23/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	07/12/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	11/16/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/11/2009
	 	06/19/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/12/2009
	 	01/30/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/16/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/18/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/18/2009
	 	06/09/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	03/27/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/24/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/06/2009
	 	02/08/2006
	Atlanta

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Atlanta

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Atlanta

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Atlanta

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Hartford

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Itasca

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/18/2009
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	06/08/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/20/2009
	 	04/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/24/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/25/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	03/30/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2009
	 	08/14/2007





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	02/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/22/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/24/2009
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/28/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/29/2009
	 	10/17/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/30/2009
	 	02/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/01/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	07/20/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	11/14/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/07/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/07/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/08/2009
	 	12/11/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2009
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	08/14/2007
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	09/07/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	10/18/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/20/2009
	 	10/18/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	07/12/2007
	San Diego

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/28/2009
	 	02/08/2006
	San Diego

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/28/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/29/2009
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/21/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2009
	 	06/16/2006





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/08/2009
	 	06/08/2009
	Indianapolis

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	02/08/2006
	Indianapolis

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	02/08/2006
	Indianapolis

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	09/25/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	04/04/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/17/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/17/2009
	 	07/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/22/2009
	 	11/14/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/22/2009
	 	12/14/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/23/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/23/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/23/2009
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2009
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2009
	 	06/09/2006
	Norcross

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2009
	 	10/18/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2009
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/26/2009
	 	02/27/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/01/2009
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/01/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/08/2009
	 	06/16/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2009
	 	09/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/14/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Atlanta

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	TeleWorker

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	12/14/2006
	Indianapolis

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	06/08/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/20/2008
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/25/2008
	 	12/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	10/18/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/26/2008
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/28/2008
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/28/2008
	 	05/12/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/13/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/16/2009
	 	02/08/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/16/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2009
	 	07/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2009
	 	03/13/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/15/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	02/08/2006
	NorthWest
Data Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/22/2009
	 	10/17/2006






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	09/25/2008
	(Unknown)

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/01/2009
	 	11/14/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	06/08/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/08/2009
	 	08/07/2008
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/29/2009
	 	07/12/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/01/2009
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	02/08/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	03/23/2007
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/08/2009
	 	02/08/2006
	South
Windsor

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/15/2009
	 	02/08/2006





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 





	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/09/2009
	 	03/11/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/14/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/14/2009
	 	12/11/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/09/2009
	 	02/08/2006





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Disposal
	 	06/09/2009
	 	02/08/2006
	Miami

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/16/2008
	 	07/12/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	07/21/2006
	Key Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/10/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	07/10/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/25/2008
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/07/2008
	 	11/14/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/10/2008
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/21/2009
	 	10/18/2006





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/22/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/03/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/23/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/26/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/21/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/01/2009
	 	10/17/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/14/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/18/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/19/2009
	 	10/18/2006






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/28/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/28/2009
	 	08/24/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/29/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/09/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/10/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/11/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/16/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/19/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/19/2009
	 	07/20/2006






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/23/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/24/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/26/2009
	 	05/31/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/07/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/08/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/09/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/10/2009
	 	10/18/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell OptiPlex
GX520
3.0GHz
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/13/2009
	 	02/08/2006
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/01/2007
	 	09/20/2007
	San Diego

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2007
	 	10/17/2007
	San Diego

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2007
	 	10/17/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/02/2008
	 	01/02/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2008
	 	01/08/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/31/2008
	 	01/31/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2008
	 	02/19/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	03/13/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/04/2008
	 	11/15/2007
	San Diego

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/16/2008
	 	04/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	05/13/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/26/2008
	 	05/26/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2008
	 	06/04/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/06/2008
	 	06/06/2008
	South
Windsor

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/16/2008
	 	07/15/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/16/2008
	 	07/16/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	05/13/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/09/2009
	 	01/14/2008
	TeleWorker

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	05/13/2008
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	09/11/2007
	Key Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	10/19/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/15/2009
	 	09/07/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	NorthWest
Data Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/01/2009
	 	02/13/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Dell Optiplex
GX745
Desktop
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/19/2009
	 	07/16/2008
	(Unknown)

	 	Symetra
Financial
	 	Dell Precision
670
WorkStation
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/08/2009
	 	06/08/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	12/15/2005
	Key Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	10/10/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/15/2007
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/07/2009
	 	12/31/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/16/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	07/16/2008
	 	08/19/2005






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/08/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/28/2009
	 	12/23/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/29/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/04/2009
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz CMT
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	10/31/2008
	 	08/19/2005
	Key Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/23/2009
	 	08/19/2005





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 







	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE_ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/23/2009
	 	08/19/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000MT
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	09/22/2008
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
DC5000MT
2.8GHz SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/03/2009
	 	09/22/2008
	(Unknown)

	 	Symetra
Financial
	 	Hewlett
Packard Evo
D530 2.8ghz
SFF
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/04/2009
	 	03/03/2009
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
LaserJet 1320
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/11/2009
	 	11/05/2005
	Symetra
Financial
Center

	 	Symetra
Financial
	 	Hewlett
Packard
LaserJet 1320
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/05/2009
	 	11/05/2005
	(Unknown)

	 	Symetra
Financial
	 	HP Compaq
DC7600
Convertible
Minitower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009
	(Unknown)

	 	Symetra
Financial
	 	HP Compaq
DC7600
Convertible
Minitower
	 	CPU
	 	PC Desktop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D420 Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Indianapolis

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/31/2006
	 	05/31/2006
	Key Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Conshocken

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/08/2007
	 	11/08/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	10/17/2006
	Key Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2008
	 	05/12/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	10/17/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	10/18/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/16/2008
	 	10/18/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/24/2008
	 	10/18/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/12/2009
	 	01/12/2009
	Atlanta

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/12/2009
	 	01/12/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/20/2009
	 	10/18/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	10/13/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	12/04/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/24/2009
	 	12/11/2006






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 









	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/19/2009
	 	12/04/2007
	Miami

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Atlanta

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/13/2008
	 	02/08/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	02/08/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/28/2008
	 	10/17/2006
	Norcross

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/09/2008
	 	01/08/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/16/2009
	 	12/04/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/13/2009
	 	02/08/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/20/2009
	 	06/16/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending Disposal
	 	05/19/2009
	 	12/04/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/19/2009
	 	04/14/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/09/2009
	 	10/18/2006
	Bethel Park

(Pittsburgh)

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr Assignment
	 	07/02/2008
	 	02/08/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/04/2009
	 	12/05/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/16/2009
	 	10/18/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/05/2009
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D610 1.86GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/29/2009
	 	12/04/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/18/2008
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/05/2008
	 	06/05/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	11/07/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/22/2008
	 	08/14/2007





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/18/2008
	 	01/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	03/09/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	San Diego

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.66GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/16/2009
	 	08/14/2007
	Miami

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2006
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2006
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2006
	 	11/15/2006
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2006
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/15/2006
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2007
	 	03/23/2007
	Boston

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2007
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Conshocken

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/27/2007
	 	09/27/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/07/2007
	 	12/07/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2007
	 	12/11/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/23/2008
	 	01/23/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2008
	 	02/11/2008
	Boston

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2008
	 	09/21/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/18/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2008
	 	03/03/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/20/2008
	 	09/13/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/22/2008
	 	11/15/2006
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/08/2008
	 	08/14/2007







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/11/2008
	 	07/11/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/21/2008
	 	07/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/22/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/28/2008
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/07/2008
	 	08/07/2008
	Miami

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/21/2008
	 	08/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/17/2008
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	03/27/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	02/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/23/2008
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/24/2008
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/07/2008
	 	07/12/2007







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/24/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/01/2008
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	04/16/2008
	Bethel Park

(Pittsburgh)

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/03/2008
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/25/2008
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/12/2009
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/13/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/27/2009
	 	05/16/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	08/14/2007
	Exton

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	08/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	04/18/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	10/07/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/06/2009
	 	05/16/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/06/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	07/12/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	09/13/2007







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	03/05/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/24/2009
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/26/2009
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	12/04/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/13/2009
	 	08/14/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	07/12/2007
	San Diego

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/16/2008
	 	11/15/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	06/05/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/17/2008
	 	07/12/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/05/2009
	 	05/16/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2009
	 	05/16/2007
	NorthWest

Data Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/22/2009
	 	03/27/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/27/2009
	 	12/04/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	San Diego

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/30/2009
	 	03/10/2009
	Boston

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/01/2009
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	02/12/2009
	 	01/17/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	03/26/2009
	 	07/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr Assignment
	 	06/06/2009
	 	12/11/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	08/12/2008
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/28/2008
	 	10/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/29/2008
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/10/2009
	 	08/14/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/18/2009
	 	03/23/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D620 1.83GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/29/2009
	 	02/12/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/11/2007
	 	10/11/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/12/2007
	 	10/12/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2007
	 	09/17/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2007
	 	10/03/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/02/2007
	 	11/02/2007
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/30/2007
	 	10/17/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/05/2007
	 	11/15/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/07/2007
	 	12/07/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	11/15/2006
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/12/2008
	 	02/12/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/06/2008
	 	02/11/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/25/2008
	 	03/06/2008
	Norcross

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2008
	 	03/31/2008
	Norcross

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2008
	 	03/31/2008
	Norcross

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2008
	 	03/31/2008
	Norcross

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2008
	 	03/31/2008
	Bethel Park

(Pittsburgh)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/16/2008
	 	03/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/16/2008
	 	03/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2008
	 	01/07/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2008
	 	03/25/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/22/2008
	 	04/22/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/24/2008
	 	03/03/2008
	Boston

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/02/2008
	 	05/02/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2008
	 	05/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2008
	 	05/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2008
	 	05/06/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/30/2008
	 	05/30/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2008
	 	06/03/2008
	Atlanta

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2008
	 	03/03/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2008
	 	06/04/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/05/2008
	 	06/05/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/06/2008
	 	06/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2008
	 	06/09/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/13/2008
	 	06/13/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2008
	 	06/18/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2008
	 	06/18/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2008
	 	06/19/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2008
	 	06/19/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2008
	 	06/19/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/20/2008
	 	06/20/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2008
	 	06/24/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/27/2008
	 	06/27/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/02/2008
	 	07/02/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/03/2008
	 	07/03/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/07/2008
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/08/2008
	 	06/18/2008
	Cincinnati

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/09/2008
	 	07/09/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2008
	 	07/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2008
	 	07/10/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/15/2008
	 	07/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/15/2008
	 	07/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/16/2008
	 	07/16/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/17/2008
	 	07/09/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/17/2008
	 	07/17/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/22/2008
	 	09/21/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/23/2008
	 	07/23/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/25/2008
	 	07/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/25/2008
	 	07/25/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/25/2008
	 	07/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/25/2008
	 	07/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/30/2008
	 	07/30/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/01/2008
	 	08/01/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/07/2008
	 	07/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2008
	 	08/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/25/2008
	 	08/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/02/2008
	 	09/02/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/03/2008
	 	09/03/2008
	South

Windsor

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/05/2008
	 	08/22/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/17/2008
	 	05/16/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/17/2008
	 	07/07/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/18/2008
	 	03/21/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/18/2008
	 	06/19/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/30/2008
	 	01/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/02/2008
	 	07/28/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	08/19/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/09/2008
	 	03/03/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	06/25/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	08/04/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	10/17/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	01/07/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/20/2008
	 	05/19/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	01/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	01/28/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	05/06/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	05/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	06/06/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	07/11/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	07/25/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	08/07/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	09/11/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/22/2008
	 	01/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/22/2008
	 	02/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/24/2008
	 	10/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	03/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/31/2008
	 	10/17/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/31/2008
	 	10/31/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	07/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/18/2008
	 	11/18/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/19/2008
	 	03/03/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/04/2008
	 	10/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/16/2008
	 	10/28/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/19/2008
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	08/19/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2009
	 	01/09/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	09/26/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/20/2009
	 	06/20/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/21/2009
	 	01/21/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	01/22/2009
	Indianapolis

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/26/2009
	 	09/24/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/29/2009
	 	01/07/2008
	Boston

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	07/17/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/04/2009
	 	02/04/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/06/2009
	 	02/06/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	03/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	04/25/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	06/18/2008
	Miami

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/15/2008
	Norcross

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	10/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	02/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/24/2009
	 	02/24/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/04/2009
	 	03/04/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/05/2009
	 	03/02/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/06/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	02/27/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2009
	 	03/12/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	02/27/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	05/06/2008
	Plano

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	South

Windsor

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	San Diego

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/26/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/26/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/26/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/01/2009
	 	09/22/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	12/29/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/07/2009
	 	03/10/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/08/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/08/2009
	 	03/02/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/10/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/10/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	02/27/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	03/19/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	02/04/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/28/2009
	 	01/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/29/2009
	 	04/23/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/01/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	02/27/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	04/23/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	04/23/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/04/2009
	 	04/23/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	04/23/2009






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/12/2009
	 	05/12/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/15/2009
	 	05/19/2008
	South

Windsor

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	06/05/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/22/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/26/2009
	 	03/21/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/26/2009
	 	05/01/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2009
	 	06/25/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	03/23/2008
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2009
	 	01/31/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	09/16/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/23/2009
	 	02/27/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	09/25/2008
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	03/10/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/06/2009
	 	03/19/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/06/2009
	 	07/06/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2009
	 	01/15/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	05/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	07/08/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	01/15/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	01/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/16/2009
	 	02/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/18/2009
	 	09/22/2008
	New York

Office

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	12/09/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	10/11/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	04/23/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	08/12/2008
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/22/2009
	 	02/27/2009
	NorthWest

Data Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/08/2009
	 	01/18/2008
	New York

Office

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/13/2009
	 	02/20/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	06/27/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/04/2009
	 	02/04/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	02/27/2009
	Bethel Park

(Pittsburgh)

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/25/2007
	 	10/19/2007
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	10/22/2008
	 	02/20/2008





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	06/18/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	12/31/2008
	 	02/14/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/03/2009
	 	02/06/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/25/2009
	 	10/11/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/01/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/06/2009
	 	04/13/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude D630
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/10/2009
	 	09/24/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/05/2009
	 	04/20/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2009
	 	05/06/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/08/2009
	 	05/08/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/12/2009
	 	05/12/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/12/2009
	 	05/12/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/12/2009
	 	05/12/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	05/14/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	02/27/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	03/02/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	04/20/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	04/20/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	04/20/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	05/01/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2009
	 	05/05/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2009
	 	05/21/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/28/2009
	 	05/28/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/29/2009
	 	05/29/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/29/2009
	 	05/29/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/02/2009
	 	06/02/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2009
	 	06/03/2009





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2009
	 	06/03/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2009
	 	06/04/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/05/2009
	 	06/05/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/08/2009
	 	06/08/2009
	Miami

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	05/18/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Miami

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Key Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/10/2009
	 	06/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2009
	 	06/11/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/12/2009
	 	06/12/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	06/16/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	06/16/2009
	TeleWorker

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/17/2009
	 	04/20/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	06/25/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	06/29/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	06/29/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/01/2009
	 	07/01/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/06/2009
	 	07/06/2009
	NorthWest

Data Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/10/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/05/2009
	 	06/05/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	06/29/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	06/29/2009





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/05/2009
	 	05/05/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Latitude E6400 2.4 ghz laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/18/2009
	 	05/18/2009
	(Unknown)

	 	Symetra Financial
	 	Dell Latitude X1 1.1GHz Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2009
	 	06/29/2009
	TeleWorker

	 	Symetra Financial
	 	Dell OptiPlex 745
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Key Center

	 	Symetra Financial
	 	Dell OptiPlex GX520 3.0GHz
Desktop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/29/2006
	 	02/08/2006
	Symetra

Financial Center

	 	Symetra Financial
	 	Dell Precision M6300 Laptop
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/28/2008
	 	10/28/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T21 800MHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T21 800MHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	07/01/2009
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T21 800MHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	09/22/2005
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T21 800MHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/11/2005
	 	10/11/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.0GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/03/2008
	 	10/03/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.0GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/03/2008
	 	10/03/2008
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.13GHz
(26474PU)
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Conshocken

	 	Symetra Financial
	 	IBM ThinkPad T23 1.13GHz
(26474PU)
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.2GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/24/2008
	 	04/02/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.2GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/20/2009
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T23 1.2GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/10/2009
	 	12/22/2005
	(Unknown)

	 	Symetra Financial
	 	IBM ThinkPad T40 1.5GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T41 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T41 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	04/30/2008
	 	04/02/2007
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T41 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/24/2008
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T41 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/02/2009
	 	08/19/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T41 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/31/2008
	 	12/27/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T42 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	11/14/2006





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T42 1.6GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/29/2008
	 	08/31/2005
	Symetra

Financial Center

	 	Symetra Financial
	 	IBM ThinkPad T43 1.8GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/10/2005
	 	10/10/2005
	Bethel Park

(Pittsburgh)

	 	Symetra Financial
	 	IBM ThinkPad T43 1.8GHz
	 	CPU
	 	PC Laptop
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	05/13/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 











 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Compaq MV920 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq MV920 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/14/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq MV920 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/29/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2005
	 	12/14/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/01/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/20/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq P110 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P1210 22” CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P1210 22” CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Compaq P1210 22” CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq P70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq QVision 210 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Norcross

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	San Diego

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq S910 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/30/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1000 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1000 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1100 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1100 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1100 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V1100 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/20/2009
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Boston

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Boston

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Boston

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	07/01/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	12/09/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/04/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/18/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V70 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/18/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V700 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V700 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V700 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Boston

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Plano

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Plano

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V75 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	San Diego

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Cincinnati

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2008
	 	03/03/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/15/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/02/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/16/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/02/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	02/04/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V90 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr Assignment
	 	07/10/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Compaq V900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Miami

	 	Symetra Financial
	 	Compaq V900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Compaq V900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005





 
 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/19/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/12/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/20/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/20/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/29/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/19/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/23/2007
	 	08/19/2005





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Cornerstone P1600 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/12/2009
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Dell D1728D-LS VS17X 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/04/2006
	 	01/04/2006
	Key Center

	 	Symetra Financial
	 	Dell E172FPT LCD Monitor
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	09/29/2008
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]
	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HT 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	12/21/2005






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Indianapolis

	 	Symetra Financial
	 	Dell UltraScan D1025HTX 17”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	 	[***]	 	[***]
	 	Active
	 	12/21/2005
	 	12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2006
	 	05/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/31/2006
	 	05/31/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/24/2006
	 	07/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/24/2006
	 	07/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	San Diego

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	San Diego

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Conshocken

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	San Diego

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	TeleWorker

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2007
	 	04/02/2007








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Boston

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2007
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Atlanta

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2008
	 	05/14/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/25/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/21/2008
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/21/2008
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/06/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	12/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	03/28/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	02/14/2008
	 	02/23/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/04/2008
	 	05/14/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1907FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	05/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Atlanta

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Atlanta

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/07/2007
	 	09/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/14/2007
	 	09/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/02/2007
	 	11/02/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/14/2008
	 	02/14/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/01/2008
	 	04/01/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2008
	 	05/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2008
	 	03/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/22/2008
	 	07/12/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/08/2008
	 	09/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	09/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	07/12/2007
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/25/2007
	 	10/25/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/13/2009
	 	07/12/2007






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/06/2009
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1908FP 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/05/2008
	 	11/05/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 1909W 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2009
	 	02/05/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	01/10/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2007
	 	04/02/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/18/2007
	 	04/18/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/15/2007
	 	06/15/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp 2407FPW 24”
LCD
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 




     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/15/2007	 	08/15/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/26/2007	 	11/26/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/27/2007	 	06/07/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2008	 	01/10/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/28/2008	 	02/22/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/28/2008	 	02/22/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/28/2008	 	02/22/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/13/2008	 	03/03/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/18/2008	 	02/28/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/19/2008	 	05/19/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2008	 	01/10/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2008	 	06/07/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/16/2008	 	12/14/2006
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/14/2006
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/27/2009	 	12/12/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/18/2009	 	07/03/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	04/22/2009	 	02/20/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/18/2009	 	12/14/2006
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/11/2009	 	01/10/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/16/2009	 	06/07/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/22/2009	 	12/14/2006
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal	 	02/18/2009	 	02/22/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	12/05/2008	 	06/05/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 





     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2407FPW 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	07/01/2009	 	01/10/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2408WFP 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/19/2009	 	03/19/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2408WFP 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/19/2009	 	03/19/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp 2408WFP 24”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	06/26/2009	 	06/26/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/13/2007	 	09/13/2007
	Bethel Park (Pittsburgh)
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/13/2007	 	09/13/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/11/2007	 	10/11/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/16/2007	 	09/20/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2007	 	09/21/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/18/2007	 	09/20/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/06/2007	 	11/01/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/15/2007	 	11/08/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/26/2007	 	11/26/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/05/2007	 	11/28/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/17/2007	 	11/28/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2007	 	12/06/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/20/2007	 	12/13/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/04/2008	 	12/19/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/09/2008	 	01/09/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/09/2008	 	01/09/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/10/2008	 	01/02/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/10/2008	 	01/10/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/25/2008	 	01/15/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 




     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/19/2008	 	02/05/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/02/2008	 	02/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/18/2008	 	02/28/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/18/2008	 	02/28/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/23/2008	 	03/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	03/23/2008	 	03/10/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	04/16/2008	 	03/28/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	04/17/2008	 	04/17/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	04/22/2008	 	04/22/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	04/22/2008	 	04/22/2008
	Miami
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/06/2008	 	05/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/06/2008	 	05/06/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/12/2008	 	05/12/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/12/2008	 	05/12/2008
	Lake Oswego
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/19/2008	 	03/25/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/22/2008	 	05/22/2008
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/04/2008	 	05/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/04/2008	 	06/04/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/05/2008	 	06/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/05/2008	 	06/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/06/2008	 	06/06/2008
	Norcross
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/06/2008	 	06/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/12/2008	 	06/12/2008









 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 








 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/12/2008	 	06/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/12/2008	 	06/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/16/2008	 	06/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/16/2008	 	06/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/16/2008	 	06/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/16/2008	 	06/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/18/2008	 	06/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/18/2008	 	06/18/2008
	Norcross
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/18/2008	 	06/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/19/2008	 	06/13/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/19/2008	 	06/13/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/19/2008	 	06/19/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/20/2008	 	06/20/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/25/2008	 	06/25/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/26/2008	 	06/17/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/02/2008	 	06/17/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/02/2008	 	06/17/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/08/2008	 	07/08/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/10/2008	 	07/10/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/14/2008	 	06/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/15/2008	 	07/15/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/17/2008	 	07/14/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/21/2008	 	07/15/2008














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 








 





     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/22/2008	 	07/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/23/2008	 	06/04/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/28/2008	 	07/28/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/30/2008	 	07/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/05/2008	 	07/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/07/2008	 	08/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/08/2008	 	08/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/08/2008	 	08/05/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/08/2008	 	08/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/08/2008	 	08/05/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/21/2008	 	08/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/22/2008	 	08/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/22/2008	 	08/22/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/12/2008
	Norcross
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/25/2008
	Bethel Park (Pittsburgh)
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/25/2008
	Exton
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/25/2008
	Boston
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/25/2008	 	08/25/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/26/2008	 	10/04/2007
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/26/2008	 	08/12/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	08/29/2008	 	08/12/2008

















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/02/2008	 	07/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/08/2008	 	09/08/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/09/2008	 	09/09/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/09/2008	 	09/09/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/15/2008	 	09/02/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/15/2008	 	09/15/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/18/2008	 	09/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/22/2008	 	09/22/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/23/2008	 	09/23/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 





     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/26/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/30/2008	 	09/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	09/30/2008	 	09/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/02/2008	 	09/09/2008

















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 






     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/08/2008	 	06/06/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/08/2008	 	10/08/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2008	 	10/09/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/10/2008	 	10/10/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	05/07/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/07/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/15/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/15/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/15/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/15/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/15/2008	 	10/15/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/16/2008	 	10/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2008	 	09/11/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2008	 	09/13/2007
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/17/2008	 	01/14/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/10/2008	 	11/10/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/18/2008	 	09/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/19/2008	 	11/19/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/20/2008	 	11/10/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/20/2008	 	11/20/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/20/2008	 	11/20/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	11/24/2008	 	11/24/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/02/2008	 	12/02/2008















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 








 







     



	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/03/2008
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2009
	 	11/01/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/12/2009
	 	01/09/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	08/12/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	09/01/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/27/2009
	 	12/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	01/14/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	10/28/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/09/2009
	 	10/11/2007
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/19/2009
	 	11/06/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	03/03/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2009
	 	09/26/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	09/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/27/2009
	 	10/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2009
	 	11/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	09/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	10/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20” LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/16/2008
	 	02/07/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E207WFP 20”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/16/2008
	 	09/16/2008
















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 





     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/16/2008	 	09/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/16/2008	 	05/16/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/19/2008	 	05/19/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/30/2008	 	05/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/19/2008	 	06/13/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	24”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/26/2008	 	06/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	07/24/2008	 	07/09/2008
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	09/17/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	10/09/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	10/09/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	10/09/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	10/09/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/09/2007	 	10/09/2007
	Atlanta
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	10/19/2007	 	10/05/2007
	Miami
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	07/02/2008	 	06/16/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	10/17/2008	 	05/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	11/21/2008	 	01/16/2008
	Tennessee
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	11/27/2008	 	05/23/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	01/28/2009	 	02/14/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment	 	04/01/2009	 	02/04/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	06/24/2008	 	02/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	10/17/2008	 	10/17/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	12/11/2008	 	12/11/2008















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 








 




     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E207WFP 20”
LCD	 	Monitor	 	20”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	06/16/2009	 	06/26/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/05/2009	 	05/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/05/2009	 	05/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/06/2009	 	05/06/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/08/2009	 	05/08/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/20/2009	 	05/20/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/20/2009	 	05/20/2009
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	06/04/2009	 	06/04/2009
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	05/08/2009	 	05/08/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	06/11/2009	 	06/11/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2208WFP 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus	 	06/11/2009	 	06/11/2009
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/18/2008	 	12/18/2008
	Itasca
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/24/2008	 	12/24/2008
	Key Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/30/2008	 	12/30/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/31/2008	 	12/31/2008
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	12/31/2008	 	12/31/2008










 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 








 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/02/2009	 	01/02/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/05/2009	 	01/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/06/2009	 	01/06/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/08/2009	 	01/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/08/2009	 	01/08/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/12/2009	 	01/12/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/12/2009	 	01/12/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/15/2009	 	01/15/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/19/2009	 	01/19/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/27/2009	 	01/27/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/29/2009	 	01/29/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	01/30/2009	 	01/30/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/03/2009	 	02/03/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/04/2009	 	02/04/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/05/2009	 	02/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/05/2009	 	02/05/2009
	Symetra Financial Center
	 	Symetra Financial	 	Dell UltraSharp E2209W 22”
LCD	 	Monitor	 	22”	 	[***]	 	[***]	 	[***]	 	[***]	 	Active	 	02/05/2009	 	02/05/2009














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










 








 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/05/2009
	 	02/05/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/09/2009
	 	02/09/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2009
	 	02/25/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2009
	 	02/25/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2009
	 	02/25/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2009
	 	02/25/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/26/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/26/2009
	 	02/26/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	02/27/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	02/27/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/02/2009
	 	03/02/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/03/2009
	 	03/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/06/2009
	 	03/06/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2009
	 	03/12/2009
	(Unknown)

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	 03/17/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	03/17/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	03/17/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	03/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	03/23/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	03/27/2009















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 









     











	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	03/27/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	03/30/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	01/22/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/07/2009
	 	04/07/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/10/2009
	 	03/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	01/29/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/15/2009
	 	03/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/20/2009
	 	05/20/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/20/2009
	 	05/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/26/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/10/2009
	 	07/10/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/23/2009
	 	01/23/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/04/2009
	 	02/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/10/2009
	 	03/10/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	02/26/2009
	 	01/29/2009














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










 









 










     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/10/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/05/2009
	 	01/05/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/08/2009
	 	01/08/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209W 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/22/2009
	 	04/14/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209WA 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2009
	 	06/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209WA 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2009
	 	06/18/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209WA 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	06/19/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E2209WA 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/19/2009
	 	06/19/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E2209WA 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/19/2009
	 	06/19/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2007
	 	09/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2007
	 	09/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/05/2007
	 	11/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2008
	 	01/09/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	02/28/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	03/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/07/2008
	 	03/28/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/06/2008
	 	06/06/2008














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/17/2008
	 	06/26/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/29/2008
	 	07/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/30/2008
	 	07/30/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/30/2008
	 	07/30/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/30/2008
	 	07/30/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/04/2008
	 	07/30/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/21/2008
	 	08/21/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/22/2008
	 	08/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/27/2008
	 	08/27/2008
	Norcross

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/08/2008
	 	09/08/2008
	Norcross

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/08/2008
	 	09/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/08/2008
	 	09/08/2008
	Norcross

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/08/2008
	 	09/08/2008
	Norcross

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/18/2008
	 	09/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/09/2008
	 	10/09/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/24/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	06/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	06/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/18/2008
	 	10/03/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2008
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/27/2008
	 	11/27/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/02/2009
	 	01/02/2009
	Norcross

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	01/16/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/03/2009
	 	04/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/08/2009
	 	04/08/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/08/2009
	 	04/08/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2009
	 	04/17/2009
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	04/21/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	04/21/2009
	TeleWorker

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/21/2009
	 	04/21/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/30/2009
	 	04/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/30/2009
	 	04/30/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	04/30/2009
















 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	05/14/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/25/2009
	 	05/25/2009
	TeleWorker

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/27/2009
	 	05/27/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/27/2009
	 	05/27/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	01/08/2009
	 	11/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/17/2007
	 	12/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFP 22”
LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/23/2008
	 	07/15/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/02/2008
	 	10/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2008
	 	10/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/20/2008
	 	10/15/2008
	Key Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/16/2009
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell UltraSharp E228WFPC
22” LCD
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	05/18/2009
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/26/2007
	 	11/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/05/2008
	 	12/05/2008
	Norcross

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	03/17/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/04/2009
	 	02/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	10/23/2008
	 	04/16/2008














 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 		 	CUBE ID/	 		 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell Widescreen 24” LCD
Monitor
	 	Monitor
	 	24”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/11/2009
	 	 11/18/2008
	Symetra Financial Center

	 	Symetra Financial
	 	E228WFP 22-inch Widescreen
Flat Panel Monitor
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/07/2007
	 	 11/01/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Gateway Vivitron 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Gateway Vivitron 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Gateway Vivitron 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/26/2008
	 	 09/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Gateway Vivitron 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	09/22/2005
	 	 08/19/2005
	San Diego

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	 12/22/2005
	Miami

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	 12/23/2005
	Miami

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	 12/23/2005
	Miami

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	 12/23/2005
	Boston

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	 12/28/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	 12/28/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	 12/29/2005
	Plano

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	 12/29/2005
	Indianapolis

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	 12/21/2005
	Miami

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/23/2005
	 	 12/23/2005
	Miami

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/23/2005
	 	 12/23/2005
	Boston

	 	Symetra Financial
	 	IBM G74 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/28/2005
	 	 12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	LG Flatron 1919SQ 19”
monitorLG Flatron 1919SQ 19”
monitor
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/15/2009
	 	 01/15/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Mag Innovision LT782s LCD
Monitor
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	 09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Nanao FlexScan F2-17EX
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	 09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	 09/19/2008









 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 120 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/14/2009
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/11/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2008
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/19/2008
	 	09/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/09/2007
	 	12/15/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC AccuSync 900 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	01/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync 1720M 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync 5FGE 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/10/2005
	 	10/10/2005
	Indianapolis

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005








 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	San Diego

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Cincinnati

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Itasca

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Atlanta

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Plano

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/17/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/03/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/16/2009
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/15/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/07/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	(Unknown)

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/23/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	12/16/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/08/2009
	 	08/19/2005







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/08/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/12/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/13/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/11/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/18/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	01/14/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	10/03/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	01/06/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/29/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/08/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/22/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E900+ 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/22/2009
	 	10/18/2006
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	TeleWorker

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	(Unknown)

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/18/2006
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/06/2007
	 	06/09/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	08/22/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/22/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/15/2008
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 		 	CUBE ID/	 		 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/11/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/14/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync E950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/26/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE1250 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE1250 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE1250 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	05/29/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 		 	CUBE ID/	 		 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/01/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/25/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/22/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE2111SB 22”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	06/19/2009
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	NEC MultiSync FE770-BK 17”
CRT (Black)
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005







 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	San Diego

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	San Diego

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Cincinnati

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/03/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/30/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/10/2009
	 	09/01/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/27/2009
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/27/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/16/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/18/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	10/31/2008
	 	08/19/2005
	Conshocken

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/16/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/19/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/22/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/10/2005
	 	10/10/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006







 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	09/18/2008
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/15/2008
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/26/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	01/08/2009
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE950+ 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/29/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	22”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/23/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/12/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/20/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/08/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE991SB 19”
CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	NEC MultiSync FE992 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	South Windsor

	 	Symetra Financial
	 	NEC MultiSync FE992 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE992 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/29/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FE992 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FE992 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	07/10/2009
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 		 	CUBE ID/	 		 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FP950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FP950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2007
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FP950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/17/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	NEC MultiSync FP950 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr Assignment
	 	02/16/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC MultiSync FP955 19” CRT
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	08/08/2008
	 	08/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Samsung SyncMaster 21GLS
21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 		 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/04/2008
	 	04/04/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/23/2008
	 	08/07/2008
	Key Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2009
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/06/2009
	 	08/19/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/16/2008
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Sony Flat Panel LCD Monitor
	 	Monitor
	 	Unknown
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/16/2008
	 	12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Multiscan 20seII 20” CRT
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony Multiscan 520gs 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Sony StylePro SDM-S74 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Sony StylePro SDM-S74 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Sony StylePro SDM-S74 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/11/2005
	 	10/11/2005
	San Diego

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	San Diego

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Key Center

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/11/2006
	 	10/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/06/2008
	 	10/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S75A 17”
LCD
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2008
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/06/2005
	 	09/05/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/10/2005
	 	09/29/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	12/15/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	12/15/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	12/15/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Key Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/04/2008
	 	08/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	CUBE ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 	 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/01/2008
	 	08/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/24/2009
	 	08/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Sony StylePro SDM-S95A 19”
LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	02/15/2005
	South Windsor

	 	Symetra Financial
	 	ViewSonic E771 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	South Windsor

	 	Symetra Financial
	 	ViewSonic E771 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	South Windsor

	 	Symetra Financial
	 	ViewSonic E773 17” CRT
	 	Monitor
	 	17”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic P810 21” CRT
	 	Monitor
	 	21”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VE150 15” LCD
	 	Monitor
	 	15”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2006
	 	06/09/2006






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/20/2006
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/20/2006
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/20/2006
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/20/2006
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/20/2006
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/24/2006
	 	07/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	 [***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/14/2006
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	12/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/04/2008
	 	04/04/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2008
	 	05/10/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2008
	 	05/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2008
	 	05/10/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/24/2008
	 	06/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/14/2008
	 	07/14/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/28/2008
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***] 	 	Active
	 	09/29/2008
	 	09/29/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	06/09/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2009
	 	09/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	04/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	02/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/18/2009
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2009
	 	03/13/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/13/2009
	 	06/29/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	10/17/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2009
	 	07/20/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2009
	 	07/20/2006
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	06/04/2009
	 	06/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	01/04/2008
	 	06/16/2006
	Plano

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/20/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	15”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	02/29/2008
	 	06/29/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/17/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	06/29/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	11/08/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	01/21/2009
	 	09/29/2008
	Key Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/10/2009
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/23/2009
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	03/26/2009
	 	05/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VP920B 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/29/2009
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VX2000 20” LCD
	 	Monitor
	 	20”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/04/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	ViewSonic VX910 19” LCD
	 	Monitor
	 	19”
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	05/05/2008
	 	05/05/2008





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Blazie VersaPoint Duo Printer
	 	Printer
	 	Braille
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Atlanta

	 	Symetra Financial
	 	Canon 710 Fax
	 	Copier/Fax Machine
	 	Fax Machine
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Atlanta

	 	Symetra Financial
	 	Canon 8500 Fax
	 	Copier/Fax Machine
	 	Fax Machine
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Miami

	 	Symetra Financial
	 	Canon BJC-1000 Printer
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	San Diego

	 	Symetra Financial
	 	Canon BJC-250 Printer
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Boston

	 	Symetra Financial
	 	Canon BJC-250 Printer
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Key Center

	 	Symetra Financial
	 	Canon FilePrint 400
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Canon GP200S Copier/Fax
	 	Copier/Fax Machine
	 	Network Copy/Fax
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon GP200S Copier/Fax
	 	Copier/Fax Machine
	 	Network Copy/Fax
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3045
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/04/2008
	 	09/04/2008
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 3045
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3045
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3300
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 330S
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 330S
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 330S
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 3570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 400S
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Atlanta

	 	Symetra Financial
	 	Canon ImageRunner 400S
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 4570
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 5000
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon ImageRunner 5050
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/04/2008
	 	09/04/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Canon Laser Class 3170
	 	Copier/Fax Machine
	 	Fax Machine
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon Laser Class 3170
	 	Copier/Fax Machine
	 	Fax Machine
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon Laser Class 3170
	 	Copier/Fax Machine
	 	Fax Machine
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon NP6035 Copier
	 	Copier/Fax Machine
	 	Standalone Copier
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Canon PIXMA Pro 9000
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Dell OptiPlex GX520 3.0GHz
Desktop
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Epson Stylus Photo 820
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	11/07/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard Business Ink
Jet 1100
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard Business Ink
Jet 1100
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard Business Ink
Jet 1100
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard Business Ink
Jet 1200
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard Business Ink
Jet 1200
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DesignJet
750C Plus
	 	Printer
	 	Plotter
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
1000C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
1120C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5440
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2007
	 	04/02/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5440
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2007
	 	04/02/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5550
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/25/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/15/2007
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
5650
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2008
	 	11/20/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2005
	 	10/13/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	10/13/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	09/26/2008
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.


 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM NAME	 	CLASS	 	SUBCLASS	 	ASSET TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	11/08/2008
	 	08/24/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6122
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/24/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6540
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6540
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
670C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6840
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2008
	 	06/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/09/2008
	 	06/13/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/11/2008
	 	09/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/06/2008
	 	10/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/14/2008
	 	08/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/21/2008
	 	08/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/30/2008
	 	10/30/2008
	San Diego

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/12/2008
	 	12/12/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/03/2009
	 	02/03/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/06/2009
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/23/2009
	 	03/23/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/28/2009
	 	05/28/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	06/06/2009
	 	09/18/2007






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.


 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
6940
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	11/30/2007
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
695C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
695C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
710C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/10/2009
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
720C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
720C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/19/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
810C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
810C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
810C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/29/2006
	 	06/29/2006
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/10/2009
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/30/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
840C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	12/30/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
880C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/25/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
890C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/02/2008
	 	09/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	01/21/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
895CXI
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
940C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard DeskJet
940C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	02/20/2008
	 	12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Plano

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
950C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/19/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.


 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	01/18/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/04/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard DeskJet
960C
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/05/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Boston

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1012
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	05/26/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1020
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2006
	 	06/09/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/09/2006
	 	06/09/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2006
	 	10/13/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2006
	 	10/17/2006





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2006
	 	12/11/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2007
	 	02/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2007
	 	03/27/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/16/2007
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1022	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1022	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/07/2007
	 	09/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/07/2007
	 	09/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1022	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1022	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/13/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/27/2007
	 	09/12/2007





 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	STATUS	 	ACQUIRE	 	 
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/16/2007
	 	10/03/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/16/2007
	 	10/05/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/18/2007
	 	10/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/22/2007
	 	10/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/22/2007
	 	10/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/22/2007
	 	10/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/23/2007
	 	10/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/30/2007
	 	10/23/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/06/2007
	 	11/01/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/26/2007
	 	11/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/26/2007
	 	11/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/27/2007
	 	11/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/30/2007
	 	11/30/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/05/2007
	 	11/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/07/2007
	 	12/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	12/21/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/17/2008
	 	01/17/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/31/2008
	 	01/31/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/06/2008
	 	05/16/2007
	San Diego

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1022	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/02/2008
	 	04/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/17/2008
	 	04/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/22/2008
	 	04/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/18/2008
	 	11/15/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/16/2008
	 	11/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/23/2008
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/24/2008
	 	09/24/2008







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	06/09/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/17/2008
	 	06/18/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	11/13/2008
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/09/2009
	 	05/12/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/23/2009
	 	09/23/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	01/28/2009
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/03/2009
	 	11/08/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	02/13/2009
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	03/11/2009
	 	02/20/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/03/2009
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	04/14/2009
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/03/2009
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	06/09/2009
	 	08/14/2007
	Boston

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/02/2007
	 	09/21/2007
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	10/25/2007
	 	10/17/2007
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	02/20/2008
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	09/26/2008
	 	05/16/2007







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	09/26/2008
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	09/26/2008
	 	05/16/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	10/31/2008
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	11/21/2008
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	04/03/2009
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Pending
Mgr
Assignment
	 	07/10/2009
	 	05/16/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	10/07/2008
	 	12/04/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	06/03/2009
	 	09/23/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1022
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Surplus
	 	07/06/2009
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]
	 	Active
	 	09/22/2005
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	BOUGHT	 	 	 	 	 	 	 	 	 	 	 	SERIAL	 	CUBE ID/	 	CONTACT	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	NUMBER	 	RACK	 	NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1100	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/10/2005
	 	 08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	 12/20/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	 12/21/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	 12/21/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	 12/21/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	 12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	01/04/2008
	 	 08/19/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	 12/21/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/21/2005
	 	 12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/02/2008
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/05/2009
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1150
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/30/2008
	 	 08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1160
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1160
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2008
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1160
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/29/2009
	 	 08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	 08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	San Diego

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/19/2007
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 









     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/28/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/10/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/05/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1300
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/02/2005
	 	09/02/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/09/2005
	 	09/09/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/09/2005
	 	09/09/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/15/2005
	 	12/15/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Boston

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/31/2005
	 	12/31/2005
	Cincinnati

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1320	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/21/2006
	 	02/21/2006
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 1320	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/10/2006
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/31/2006
	 	05/31/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/31/2006
	 	05/31/2006
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/24/2006
	 	08/24/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2006
	 	10/13/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2006
	 	10/13/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/13/2006
	 	10/13/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2006
	 	10/17/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/18/2006
	 	10/18/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/12/2007
	 	12/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/30/2008
	 	01/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/01/2008
	 	09/02/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	05/10/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	05/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	05/31/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/05/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	09/02/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/27/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	01/18/2008
	 	05/10/2006
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	12/04/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	05/29/2009
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 










     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	06/06/2009
	 	12/31/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	03/04/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1320N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1600 Color
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/14/2007
	 	08/14/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1600 Color
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1600 Color
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
1600 Color
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/02/2008
	 	08/14/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005









 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 










     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/26/2007
	 	10/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/09/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2008
	 	08/19/2005








 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	CUBE ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/26/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/04/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2100	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/09/2007
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	02/20/2008
	 	12/20/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	06/30/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/14/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
 2200D	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 











 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active

	 	03/30/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2200D
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Disposal
	 	03/17/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2420DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 2500L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Cincinnati

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2550N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
2600N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3020 All-in-One
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/24/2007
	 	10/24/2007
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3200
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3330MFP
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/16/2007
	 	08/16/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3550
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
3600N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 









     




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	San Diego

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	08/16/2008
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4
Plus
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	San Diego

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4000T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/20/2005
	 	12/20/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/16/2008
	 	10/10/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	04/28/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4050T
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4100
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	12/19/2008
	 	08/19/2005
	Cincinnati

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4101MFP
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	San Diego

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4200N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4240N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2008
	 	12/19/2007







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/02/2007
	 	09/13/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/14/2006
	 	12/14/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/02/2007
	 	04/02/2007
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4250TN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/01/2008
	 	01/31/2008
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4350DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/03/2007
	 	10/03/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4350DTN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	09/16/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4500
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4600
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4600
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4700DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/20/2008
	 	02/20/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4700DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	05/13/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
4700DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/22/2008
	 	05/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 





     





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 				 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Pending
Mgr
Assignment
	 	11/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 4P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Pending
Mgr
Assignment
	 	02/13/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Surplus
	 	03/26/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5L
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5L
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	01/09/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	(Unknown)

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]		[***]	 	[***]	 	Pending
Disposal
	 	02/15/2006
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 









     




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	01/18/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5SI
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 5SI
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	12/17/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	12/17/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	12/17/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	12/17/2007
	Lake Oswego

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/28/2008
	 	02/26/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/28/2008
	 	02/26/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/12/2008
	 	02/26/2008
	New York Office

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2008
	 	02/20/2008
	New York Office

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/27/2008
	 	02/20/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/30/2008
	 	12/11/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	03/17/2008
	Lake Oswego

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	03/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/25/2009
	 	09/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/05/2008
	 	07/14/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr Assignment
	 	10/22/2008
	 	02/20/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
6310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr Assignment
	 	12/31/2008
	 	06/18/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Boston

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/30/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	11/05/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/15/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	05/27/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/15/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/02/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	06/06/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/27/2009
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 







     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/05/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/06/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/08/2008
	 	10/08/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/30/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/23/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	01/08/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	09/12/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	09/12/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	10/15/2008
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/03/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/04/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/09/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	06/26/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	06/19/2009
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	11/09/2007
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/07/2008
	 	08/19/2005






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet 6P
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/07/2008
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8000
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8000N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8150DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
8150DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	04/21/2009
	 	04/21/2009
	Plano

	 	Symetra Financial
	 	Hewlett Packard LaserJet
9050DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/03/2006
	 	01/03/2006
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
9050DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Miami

	 	Symetra Financial
	 	Hewlett Packard LaserJet IIID
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet IIIP
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/02/2008
	 	12/19/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/04/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/10/2008
	 	01/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/11/2008
	 	12/28/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/17/2008
	 	01/09/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/31/2008
	 	01/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/11/2008
	 	01/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/12/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	02/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/13/2008
	 	03/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/18/2008
	 	02/28/2008






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/17/2008
	 	03/28/2008
	Atlanta

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2008
	 	05/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/19/2008
	 	05/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Norcross

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/18/2008
	 	06/18/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/30/2008
	 	06/13/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/11/2008
	 	03/12/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/15/2008
	 	07/03/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/28/2008
	 	07/17/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/28/2008
	 	08/28/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/12/2008
	 	09/12/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/18/2008
	 	09/18/2008
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2008
	 	09/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/30/2008
	 	09/30/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/15/2008
	 	10/15/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	12/21/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/17/2008
	 	08/05/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/24/2008
	 	08/21/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/30/2008
	 	10/30/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/20/2008
	 	04/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/24/2008
	 	11/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/09/2008
	 	01/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/12/2008
	 	12/12/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/08/2009
	 	01/08/2009





 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/15/2009
	 	01/15/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	01/05/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	01/22/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	01/22/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/22/2009
	 	01/22/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/27/2009
	 	01/27/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/27/2009
	 	01/27/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/28/2009
	 	01/22/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/29/2009
	 	01/29/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/29/2009
	 	01/29/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/26/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/26/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/26/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/09/2009
	 	01/22/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/11/2009
	 	03/12/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/31/2009
	 	03/31/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/08/2009
	 	04/08/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/10/2009
	 	04/10/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/13/2009
	 	04/13/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/14/2009
	 	03/23/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/07/2009
	 	11/19/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/11/2009
	 	01/05/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/14/2009
	 	05/14/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/26/2009
	 	06/04/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/28/2009
	 	05/28/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/22/2009
	 	02/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/06/2009
	 	06/11/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/30/2008
	 	05/30/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/27/2008
	 	06/13/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/17/2009
	 	03/17/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/18/2009
	 	05/18/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending Mgr
Assignment
	 	09/23/2008
	 	09/12/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	07/01/2009
	 	01/29/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	07/10/2009
	 	07/15/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/22/2008
	 	06/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/09/2009
	 	02/09/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/18/2009
	 	01/29/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P1505
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/22/2009
	 	02/26/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	10/30/2007
	 	10/30/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/05/2008
	 	06/05/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2008
	 	06/16/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/01/2008
	 	06/26/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/21/2008
	 	08/21/2008







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	11/21/2008
	 	01/16/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P2015DN
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Key Center

	 	Symetra Financial
	 	Hewlett Packard LaserJet
P3005N
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/09/2008
	 	09/09/2008
	South Windsor

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
4105
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/20/2008
	 	11/20/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2008
	 	05/06/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/04/2008
	 	07/22/2008
	Ohio Home Office

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/16/2009
	 	02/07/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/06/2009
	 	08/15/2007
	Lake Forest

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	08/30/2008
	 	07/12/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	11/01/2008
	 	01/18/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/11/2008
	 	02/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	08/01/2008
	 	08/15/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
5610
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/01/2009
	 	07/01/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Boston

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	12/21/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	03/04/2009
	 	11/20/2008
	Miami

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	03/17/2008
	 	03/27/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	01/17/2008
	 	01/17/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/01/2009
	 	05/01/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
630
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Disposal
	 	09/18/2008
	 	09/18/2008






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 		 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6310
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6310
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/11/2008
	 	12/11/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6310
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	02/04/2009
	 	02/04/2009
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6310
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/20/2009
	 	04/20/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
6310
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/04/2009
	 	02/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/17/2007
	 	05/17/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/17/2007
	 	05/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/11/2008
	 	05/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/14/2008
	 	07/14/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/14/2009
	 	05/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/15/2009
	 	05/17/2007
	Norcross

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	01/20/2009
	 	11/20/2008
	Plano

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	04/23/2009
	 	04/23/2009
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/16/2009
	 	05/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	08/21/2008
	 	08/21/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/10/2008
	 	05/17/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7210
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	02/13/2009
	 	02/13/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
7310
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/04/2009
	 	05/04/2009
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
9110
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
9110
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
9120
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	05/04/2009
	 	05/04/2009
	Conshocken

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
J5780
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	08/16/2007
	 	08/16/2007
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
J5780
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	05/13/2009
	 	01/17/2008
	TeleWorker

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
J5780
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	03/17/2008
	 	01/08/2008






 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 








     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	 	 	CUBE ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	 BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	 	 	 	 	 	 	 	 	 	 		 			 	 		 	 	 	 	 	 	 	 
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
J5780
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	07/03/2009
	 	02/11/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
K80XI
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
L7580
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	10/07/2008
	 	11/26/2007
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard OfficeJet
PRO K550
	 	Printer
	 	Ink Jet
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/25/2008
	 	09/25/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard PSC 1610
All-in-One
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Hewlett Packard PSC 1610
All-in-One
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	06/07/2007
	 	06/07/2007
	Symetra Financial Center

	 	Symetra Financial
	 	HP Laserjet 3015 Printer
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Key Center

	 	Symetra Financial
	 	HP Laserjet 3030 Printer
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/16/2008
	 	09/16/2008
	Key Center

	 	Symetra Financial
	 	HP Laserjet 3380 Printer
	 	Printer
	 	Multifunction
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/24/2008
	 	09/24/2008
	Symetra Financial Center

	 	Symetra Financial
	 	HP LaserJet 4350n
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	07/12/2007
	 	07/12/2007
	Symetra Financial Center

	 	Symetra Financial
	 	HP LaserJet 6p xi
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	HP LaserJet P4015n Printer
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/10/2008
	 	11/10/2008
	Symetra Financial Center

	 	Symetra Financial
	 	HP LaserJet P4015n Printer
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	11/24/2008
	 	11/24/2008
	South Windsor

	 	Symetra Financial
	 	HP LaserJet P4015n Printer
	 	Printer
	 	Network Copier/Printer
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/02/2008
	 	12/02/2008
	Symetra Financial Center

	 	Symetra Financial
	 	IBM 4317 Printer
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	IBM InfoPrint 1372
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	South Windsor

	 	Symetra Financial
	 	IBM NetWork 17 Printer
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/22/2005
	 	12/22/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Juliet Pro Braille printer
	 	Printer
	 	Braille
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/29/2008
	 	09/29/2008
	Symetra Financial Center

	 	Symetra Financial
	 	Konica Minolta PagePro
1400W
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/30/2008
	 	09/30/2008
	Key Center

	 	Symetra Financial
	 	Lexmark Optra E+
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Indianapolis

	 	Symetra Financial
	 	Lexmark Optra E210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Miami

	 	Symetra Financial
	 	Lexmark Optra E210
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Bethel Park (Pittsburgh)

	 	Symetra Financial
	 	Lexmark Optra E310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/28/2005
	 	12/28/2005
	Plano

	 	Symetra Financial
	 	Lexmark Optra E310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Indianapolis

	 	Symetra Financial
	 	Lexmark Optra E310
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Pending
Mgr
Assignment
	 	02/20/2008
	 	12/21/2005
	San Diego

	 	Symetra Financial
	 	Lexmark Optra E312
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	Plano

	 	Symetra Financial
	 	Lexmark Optra E312
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	Plano

	 	Symetra Financial
	 	Lexmark Optra E312
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/29/2005
	 	12/29/2005
	San Diego

	 	Symetra Financial
	 	Lexmark Optra E312L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/23/2005
	 	12/23/2005
	San Diego

	 	Symetra Financial
	 	Lexmark Optra E312L
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/17/2007
	 	11/21/2007
	Miami

	 	Symetra Financial
	 	Lexmark Optra T610
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Surplus
	 	12/27/2005
	 	12/27/2005
	Indianapolis

	 	Symetra Financial
	 	Lexmark Optra T616
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/21/2005
	 	12/21/2005
	Miami

	 	Symetra Financial
	 	Lexmark Optra T616
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Lexmark Optra T616
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Lexmark Optra T616
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Miami

	 	Symetra Financial
	 	Lexmark Optra T616
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	12/27/2005
	 	12/27/2005
	Key Center

	 	Symetra Financial
	 	NEC SuperScript 870
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	NEC SuperScript 870
	 	Printer
	 	Laser
	 	[***]	 	[***]	 	[***]	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005







 
 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	COMPANY	 	 	 	 	 	 	 	 	 	 	 	CUBE_ID/	 	 	 	 	 	STATUS	 	ACQUIRE
	BUILDING	 	BOUGHT FOR	 	ITEM_NAME	 	CLASS	 	SUBCLASS	 	ASSET_TAG	 	SERIAL_NUMBER	 	RACK	 	CONTACT_NAME	 	STATUS	 	DATE	 	DATE
	Symetra Financial Center

	 	Symetra Financial
	 	Ricoh Aficio 2035ESP
	 	Printer
	 	Network Copier/Printer
	 	[***]
	 	[***]
	 	[***]
	 	[***]	 	Active
	 	09/22/2005
	 	08/19/2005
	Symetra Financial Center

	 	Symetra Financial
	 	Xerox Phaser 6180
	 	Printer
	 	Laser
	 	[***]
	 	[***]
	 	[***]
	 	[***]	 	Active
	 	07/11/2008
	 	07/11/2008






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 











 





Appendix C.2 Distributed Computing Supported Software




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Help	 	Core	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	 	 	Desk	 	Image	 	 	 	Not	 	Needs	 	License	 	Site	 	Quantity	 	 
	Symetra Distributed Applications	 	Supported	 	Applications	 	Standard	 	Supported	 	Req.	 	count	 	License	 	amount	 	Notes
	Office Suite Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Office XP

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Option during image
deployment; candidate for
retirement pending Symetra
approval
	Office Suite (Access, Excel, Outlook, PowerPoint, Word)

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Not deployed as a part of the
image; candidate for
retirement pending Symetra
approval
	Office 2007

	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	 	 	Option during image deployment
	Office Communicator

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Office Live Meeting

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Presentation Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Harvard Instant Charts
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Desktop Publication Apps.
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Adobe Acrobat

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Adobe Reader

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Expressions Web

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Publisher

	 	x
	 	 	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Graphic Design applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Grabbit 2.5

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Local Database Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MS Access — Customized

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Database Reporting Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	SQL Reporting Services

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Crystal Reports

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Reports Facilitator

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Database Client
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Terminal Server applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Citrix XenApp

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Microsoft RDP Terminal Service Client

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	E-mail applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Outlook

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	MailMarshal * — scanning

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Ironport SaaS — scanning

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	PDA applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Blackberry Desktop Software

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Calendar applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Outlook

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Accounting applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MFACT

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Microcash for Windows

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Finance applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Flexsoft

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	FundStation

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Quicken

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Programming applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Remedy (Action Request)

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Seaview

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	VPN applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cisco VPN Client

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Internet applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Internet Explorer 6.0 (Office XP Only)

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Internter Explorer 7.0 (Office 2007 Only

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Communication applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	CentreVue

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Language Interpretation Services

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Lanier (old NICE calls)

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary
	 	C.2 — Distributed Computing SW
	 	Page 1 of 4






 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Help	 	Core	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	 	 	Desk	 	Image	 	 	 	Not	 	Needs	 	License	 	Site	 	Quantity	 	 
	Symetra Distributed Applications	 	Supported	 	Applications	 	Standard	 	Supported	 	Req.	 	count	 	License	 	amount	 	Notes
	NICE Universe

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Phone 2PC Recording

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Faxing applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Enterprise Fax Manager

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Fax Util

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	WinFax

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Flowcharting applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Visio

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Visio Viewer

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Contact Management Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Bacon’s MediaSource

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Project Tracking Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Project

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Simply TIME (task manager)

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Print Utility applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	PrintNow!

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Scanning Software Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Handicap Utility
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Jaws Software

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Video Conferencing Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Security applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cyber Gatekeeper Agent

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Safeboot

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	CyberArmor

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	FAZAM 2000

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	PowerQuest

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	McAfee Antivirus

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Reference applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	NILS

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Operating Systems Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Windows 2000

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Windows XP

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Undefined applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Ameritech White and Yellow Pages

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Catapult Training

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Chase Insight & Reporter

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Desktop Submit

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	EFTPS for Windows 01.07.01

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	EOSI/CLAS (Library copyright)

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Extra! 6.71

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	EZ2000

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	FlashPlayer

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	ICW Required

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Iomega Tools

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Message Manager

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	MMCD

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	MSDN

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	PBS

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	DirectX

	 	x
	 	x
	 	 	 	 	 	x
	 	x	 	 	 	 	 	 
	IBM DB2 Connect

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Panagon Document Management

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	PCAnywhere

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	PGP Encryption

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	PowerSelect

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Qview4

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary
	 	C.2 — Distributed Computing SW
	 	Page 2 of 4






 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Help	 	Core	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	 	 	Desk	 	Image	 	 	 	Not	 	Needs	 	License	 	Site	 	Quantity	 	 
	Symetra
Distributed Applications	 	Supported	 	Applications	 	Standard	 	Supported	 	Req.	 	count	 	License	 	amount	 	Notes
	RoboHelp Office 2000

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Skill Vantage

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Snag-It! (screen shot capture)

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Source OffSite 3.5.1

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Spencer CD

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Trellis

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Unicenter

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	UVT

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Web IIS

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	WebTrends

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	WELL Concession Calculator

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Window’s MDAC

	 	 	 	x
	 	x
	 	 	 	x	 	 	 	 	 	 	 	 
	Window’s Media Player

	 	x
	 	x
	 	x
	 	 	 	x	 	 	 	 	 	 	 	 
	Winrapid Teledex

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	WinZip

	 	x
	 	x
	 	x
	 	 	 	x	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary
	 	C.2 — Distributed Computing SW
	 	Page 3 of 4






 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Help	 	Core	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	 	 	Desk	 	Image	 	 	 	Not	 	Needs	 	License	 	Site	 	Quantity	 	 
	Symetra Distributed Applications	 	Supported	 	Applications	 	Standard	 	Supported	 	Req.	 	count	 	License	 	amount	 	Notes
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 







 




			
	*	 	To be replaced by IronPort SaaS per transformation schedule.





					
	 	 	 	 	 
	ACS confidential and proprietary
	 	C.2 — Distributed Computing SW
	 	Page 4 of 4






 









 






Appendix C.3 Distributed Computing Core Images




	 	 	 
	Application	 	Application
	Windows 2000 Professional

	 	Legacy Desktop OS
	 
	 	 
	Windows XP Professional

	 	Current Desktop OS
	 
	 	 
	Symantec Anti-Virus 8.5

	 	Anti-Virus Software
	 
	 	 
	McAfee VirusScan Enterprise

+ AntiSpyware Enterprise

	 	Anti-Virus Software
	 
	 	 
	MS GPResult

	 	Client Install allows for reporting for Group policies
	 
	 	 
	MSConfig (WINNT)

	 	An applet / tool provides local troubleshooting information to a TA.
	 
	 	 
	MS DirectX 9x

	 	DirectX is an advanced suite of multimedia application programming
interfaces (APIs) built into Windows 2000. DirectX provides a standard
development platform for Windows-based PCs by enabling software
developers to access specialized hardware features.
	 
	 	 
	MS Windows Media Player 11

	 	Many organizations use the electronic medium for distributing study and
training material in audio and video format. Media Player provides a
consistent interface for these multimedia presentations.
	 
	 	 
	Internet Explorer 6

	 	Browser for systems with Office XP
	 
	 	 
	Internet Explorer 7

	 	Browser for Systems with Office 2007
	 
	 	 
	MS MDAC

	 	Microsoft Data Access Components (MDAC) contains core Data Access
components such as the Microsoft SQL ServerTM OLE DB provider and
ODBC driver.
	 
	 	 
	WinZip 9.0

	 	WinZip provides a necessary tool for zipping and unzipping files that need
to be compressed for faster file transfer.
	 
	 	 
	Citrix XenApp

	 	A Citrix client allows the user to establish a Citrix session with Citrix
Metaframe or Terminal server.
	 
	 	 
	Adobe Reader 9.1

	 	Acrobat Reader allows anyone to open a portable document format file
(.pdf) across a broad range of hardware and software, and it will look
exactly as the author intended — with layout, fonts, links, and images
intact.
	 
	 	 
	IBM DB2 Connect

	 	DB 2 Connect allows host data directly available to your personal
computer and LAN-based workstations.
	 
	 	 
	MacroMedia FlashPlayer

	 	Flash Player is a web browser plugin that allows the viewer to play
multimedia content created with Macromedia Flash MX.
	 
	 	 
	Visio Viewer 2003

	 	The Microsoft Visio Viewer allows anyone to view Visio drawings,
diagrams, charts, and illustrations in a Web-based environment from
within Microsoft Internet Explorer.
	 
	 	 
	VPN Software

	 	For remote users to connect via the Virtual Private Network
	 
	 	 
	Extra! PC v6.71

	 	Attachmate’s Extra! Personal Client (EPC) 6.71 is the standard terminal
emulation software
	 
	 	 
	SafeBoot Encryption

	 	Symetra whole disk encryption tool for laptops and desktops.
	 
	 	 
	Office XP

	 	Microsoft Office Suite
	 
	 	 
	Office 2007

	 	Alternate Office Suite
	 
	 	 
	Misc Updates

	 	Various updates and configuration changes are made to the standard
operating system. Some of them fall into these general categories.
	 
	 	 
	Desktop Customization
	 	 
	 
	 	 
	System Management
	 	 
	 
	 	 
	Power Management
	 	 
	 
	 	 
	Start Menu Configuration
	 	 
	 
	 	 
	MC Updater Tool Shortcut
	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	Appendix C3 Dist Comp Core Img
	 	Page 1 of 2






 









 






	 	 	 
	Application	 	Application
	Windows Explorer 

Configuration
	 	 
	 
	 	 
	.NET Framework
	 	 
	 
	 	 
	Windows Scripting Host
	 	 
	 
	 	 
	Security Patches
	 	 
	 
	 	 
	Microsoft Q Fixes
	 	 
	 
	 	 
	Verify Patch Installations
	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	Appendix C3 Dist Comp Core Img
	 	Page 2 of 2






 









 





SCHEDULE 2D

DATA NETWORK SERVICES SOW




[Attached Hereto]




SCHEDULE 2D




 









 








			
	 	 	 
	August 1, 2009
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Schedule 2D—Data Network Services SOW






Schedule 2D




Data Network Services SOW




for




Symetra Life Insurance Company (Symetra)




AUGUST 1, 2009




Confidential Information




Page i





 









 








			
	 	 	 
	August 1, 2009
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Schedule 2D—Data Network Services SOW






TABLE
OF CONTENTS




	 	 	 	 	 
	1.0 Data Network Services Overview and Objectives
	 	 	2	 
	 
	 	 	 	 
	1.1 Services Overview
	 	 	2	 
	 
	 	 	 	 
	1.2 Service Objectives
	 	 	2	 
	 
	 	 	 	 
	2.0 Service Environment
	 	 	3	 
	 
	 	 	 	 
	2.1 Scope of Services and Infrastructure to be Supported
	 	 	3	 
	 
	 	 	 	 
	3.0 Data Network Services Requirements
	 	 	3	 
	 
	 	 	 	 
	3.1 Service Descriptions and Roles and Responsibilities
	 	 	3	 
	 
	 	 	 	 
	3.2 Exclusions
	 	 	10	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	10	 
	 
	 	 	 	 
	4.1 Objectives
	 	 	10	 
	 
	 	 	 	 
	4.2 Service Level Agreements (SLAs)
	 	 	11	 
	 
	 	 	 	 
	4.3 Reports
	 	 	13	 
	 
	 	 	 	 
	5.0 Referenced Schedule Appendices and Schedules
	 	 	13	 
	 
	 	 	 	 
	5.1 Referenced Schedule 2D Appendices
	 	 	13	 
	 
	 	 	 	 
	5.2 Referenced Agreement Schedules
	 	 	13	 






List of Tables




	 	 	 	 	 	 	 	 	 
	Table 1.	 	General Roles and Responsibilities
	 	 	5	 
	Table 2.	 	Engineering/Development Roles and Responsibilities
	 	 	5	 
	Table 3.	 	Network Service Provisioning Roles and Responsibilities
	 	 	6	 
	Table 4.	 	Network Operations and Administration Roles and Responsibilities
	 	 	7	 
	Table 5.	 	Network Monitoring and Reporting Roles and Responsibilities
	 	 	8	 
	Table 6.	 	Documentation Roles and Responsibilities
	 	 	8	 
	Table 7.	 	Firewall Services Roles and Responsibilities
	 	 	9	 
	Table 8.	 	Security Intrusion Detection Services Roles and Responsibilities
	 	 	9	 
	Table 9.	 	Security Vulnerability and Penetration Services Roles and Responsibilities
	 	 	10	 
	Table 10.	 	Network Availability SLAs
	 	 	11	 
	Table 11.	 	Network Administration Services SLAs
	 	 	11	 
	Table 12.	 	Security Intrusion Detection SLAs
	 	 	12	 
	Table 13.	 	Security Penetration Services SLAs
	 	 	12	 






Confidential Information



Page ii




 









 








			
	 	 	 
	August 1, 2009
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Schedule 2D—Data Network Services SOW






1.0 Data Network Services Overview and Objectives



1.1 Services Overview



Data network Services are the Services and activities, as detailed in this Schedule 2D, required to
provide and support Symetra data network environment as described in Section 2.0 below. ACS
responsibilities include, but are not limited to, the provisioning, management, administration,
monitoring and troubleshooting of the Symetra end-to-end data network which includes the following
Services components:





	 	§	 	Wide-area Network (WAN)
	 
	 	§	 	Local-area Network (LAN)
	 
	 	§	 	Virtual Private Network (VPN)
	 
	 	§	 	Network Security




As depicted in Figure 1 below, in addition to the Services described in this Schedule 2D, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the cross functional Services — and all Schedules within
the scope of the Agreement.




Cross Functional SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data
	 	Distributed
	 	Data
	 	Voice
	 	Help Desk
	 	Output
	 	Content
	Center
	 	Computing
	 	Network
	 	Comm.
	 	Services
	 	Processing
	 	Management
	Services
	 	Services
	 	Services
	 	Services
	 	SOW
	 	Services
	 	Services
	SOW
	 	SOW
	 	SOW
	 	SOW
	 		 	SOW
	 	SOW






Figure 1: Service Towers with Cross Functional View



1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced data network Services and this Schedule 2D:





	 	§	 	Meet Symetra business needs for highly available, scalable, reliable, and secure data network
infrastructure to Symetra headquarters, remote offices and remote individual
End-Users, and Symetra external business partners (e.g., Blue Frog, State Street and SunGard) as
required
	 
	 	§	 	Operate efficiently and effectively by running on a consolidated data network infrastructure
and by simplifying data network management, procurement and budgeting
	 
	 	§	 	Minimize administrative effort by engaging ACS to provide this management function
	 
	 	§	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2D





Confidential Information



Page 2




 









 








			
	 	 	 
	August 1, 2009
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Schedule 2D—Data Network Services SOW





2.0 Service Environment



2.1 Scope of Services and Infrastructure to be Supported



The following sub-sections and related Schedule 2D appendices describe and scope the data network
environment to be supported/complied with. Service environment descriptions and appendices include
listings of hardware and Software, policies and procedures, licenses and agreements,
work-in-progress and future initiatives. Service environment appendices are to be maintained and
reviewed with Symetra by ACS and made available to Symetra on a quarterly basis.



2.1.1 Hardware and Software



Appendix D.1 — Data Network Hardware and Software — A listing and description of all ACS
provided/supported Data Network hardware and software



2.1.2 Data Network Circuits and VPN Connections



Appendix D.2 — Data Network Circuits and VPN Connections — A listing and description of all ACS
provided/supported data network circuits and point-to-point VPN connections



2.1.3 Network Topology



Appendix D.3 — Network Topology — A diagram providing Symetra’s data network topology



2.1.4 Data Network Tools



Appendix D.4 — Data Network Tools — A listing of data network tools that ACS shall provide in the
provision of the data network Services



2.1.5 Service Locations



A description and location of all Symetra Sites requiring network Services is provided in
Attachment B of the Agreement.



2.1.6 Personnel



ACS will be responsible for staffing skilled and appropriately certified data network management
staff to meet the SLRs/SLAs set forth in this Schedule 2D.



3.0 Data Network Services Requirements



3.1 Service Descriptions and Roles and Responsibilities



In addition to the Services, activities, and roles and responsibilities described in Schedule 2A —
Cross-Functional SOW, ACS is responsible for the following data network Services, activities and
roles and responsibilities.




Confidential Information



Page 3




 









 








			
	 	 	 
	August 1, 2009
	 	Symetra Life Insurance Company (Symetra)
	 
	 	Schedule 2D—Data Network Services SOW






3.1.1 Data Network Services Requirements





	 	a.	 	Wide Area
Network (WAN) Services
	 
	 	 	 	WAN Services include the provision and monitoring and management of networks that
interconnect two or more separate facilities that span a geographic area larger than a
campus or metropolitan area (e.g., routers, point to point circuits, MPLS, frame relay
and Internet connectivity). ACS shall work with public carriers, circuit providers,
Symetra business partners and other Third Parties on behalf of Symetra to ensure delivery
of WAN Services. Support of any data network Services-related work required by designated
data network Third Parties, to support the Symetra data network, is considered within the
scope of Services.
	 
	 	b.	 	Local Area Network (LAN) Services
	 
	 	 	 	LAN Services include the
provision and monitoring and management of all wired and wireless LAN components and
networks that are usually confined to a single facility or portion of a facility. This
Service ends at, but does not include, the LAN attached device network card at the
desktop.
	 
	 	c.	 	Virtual Private Network (VPN) Services
	 
	 	 	 	VPN Services include the provision and monitoring and management of methods for
remote End-Users and business partners to securely connect to the network and data center
computing Services over the public Internet. This Service includes dedicated 

site-to-site
VPN connectivity on a shared public IP network. It requires industry and Internet-based
standards for security to create and preserve privacy, data integrity, and authenticity.
The VPN Service must be highly scalable. ACS shall provide and support home user VPN
Software.
	 
	 	d.	 	IP Dial Services
	 
	 	 	 	IP dial Services include the provision and monitoring and management of a connection
methodology for remote End-Users to securely connect to the network and data center
computing Services via dial-up connectivity.
	 
	 	e.	 	Network Security Services
	 
	 	 	 	Network security Services include, the provision and support of methods (e.g.,
hardware, software and processes) that provide security to physical and logical devices
connected to the data network.
	 
	 	f.	 	Management Services
	 
	 	 	 	Management Services include the provision and support of a suite of activities that
spans all aspects of system security and networking levels in terms of system and
component management and monitoring, information protection, component-addressing
methods, access control, and change control.




The following tables identify each Party’s roles and responsibilities associated with this Schedule
2D. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles
and responsibilities that are ACS obligations, as denoted by an “x” in the ACS column set forth in
this Schedule 2D.




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3.1.2 General Responsibilities



The following table identifies general roles and responsibilities associated with this Schedule 2D.




     Table 1. General Roles and Responsibilities



	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Recommend data network (e.g., WAN / LAN/ VPN / Firewall) requirements
based on industry best practices
	 	X	 	 
	 	 
	2.	 	Review and approve data network requirements
	 	 	 	X
	 	 
	3.	 	Review and approve services and standards for all network Services
	 	 	 	X
	 	 
	4.	 	Perform business liaison function to Symetra operational units
	 	 	 	X
	 	 
	5.	 	Recommend network capacity thresholds
	 	X	 	 
	 	 
	6.	 	Approve network capacity planning thresholds
	 	 	 	X
	 	 
	7.	 	Provide capacity and performance reports on a quarterly basis
	 	X	 	 
	 	 
	8.	 	Procure/provision, manage, monitor and maintain the Symetra end-to-end
data network components, circuits and Services
	 	X	 	 
	 	 
	9.	 	Report performance against SLRs/SLAs and other operational requirements
	 	X	 	 
	 	 
	10.	 	Provide network connectivity to non-Symetra users (e.g., Symetra guests) as
requested by Symetra
	 	X	 	 





3.1.3 Design/Engineering



The following identifies the activities, roles and responsibilities associated with
engineering/development Services that are specific to this Schedule. Additional activities include:




     Table 2. Engineering/Development Roles and Responsibilities



	 	 	 	 	 	 	 
	Engineering/Development Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide network design, engineering and security testing and integration
procedures that meet requirements and adhere to defined policies
	 	X	 	 
	 	 
	2.	 	Approve network design engineering, security testing and integration
procedures
	 	 	 	X
	 	 
	3.	 	Prepare network design, engineering, changes, security, plans and
schedules to support new and enhanced applications, architectures and
standards
	 	X	 	 
	 	 
	4.	 	Provide recommendations for optimizing data network design
	 	X	 	 
	 	 
	5.	 	Review and approve Symetra or ACS initiated network design,
engineering, changes, security, plans and schedules
	 	 	 	X
	 	 
	6.	 	Approve the scheduling of all changes to the network environment
	 	 	 	X
	 	 
	7.	 	Coordinate with Symetra and affiliated entities, and public carriers, as
required
	 	X	 	 






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3.1.4 Network Services Provisioning



ACS will perform end-to-end data network Services provisioning, including acquiring, ongoing
management and disposition of new and upgraded data network equipment and circuits. The following
table identifies the underlying roles and responsibilities associated with network Services
provisioning activities.




     Table 3. Network Service Provisioning Roles and Responsibilities



	 	 	 	 	 	 	 
	Network Provisioning Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Review carrier and other Third Party options and provide Symetra
recommendations regarding most favorable options (e.g., cost vs.
benefits)
	 	X	 	 
	 	 
	2.	 	Order and expedite WAN circuits, equipment and Services as defined by
Symetra
	 	X	 	 
	 	 
	3.	 	Configure data network components (e.g., hardware and Software) prior to
installation
	 	X	 	 
	 	 
	4.	 	Document data network component configurations (e.g., router
configuration files and IP addressing schemas)
	 	X	 	 
	 	 
	5.	 	Develop and document network provisioning requirements and policies
	 	X	 	 
	 	 
	6.	 	Approve network provisioning requirements and policies
	 	 	 	X
	 	 
	7.	 	Provide capacity planning assistance to develop and maintain ongoing
network resource requirements projections
	 	X	 	 
	 	 
	8.	 	Coordinate ordering, procurement and inventory management of data
network components and circuits
	 	X	 	 
	 	 
	9.	 	Remove/decommission provisioned data network equipment and
connectivity from Symetra Sites as required per agreed schedules to
prevent disruptions in Services during removal activities
	 	X	 	 
	 	 
	10.	 	Review and approve installation, connectivity and removal activities
	 	 	 	X
	 	 
	11.	 	Serve as the single point of contact to manage all data network Third
Party (e.g., public carriers, circuit providers, vendors) Services and
activities in accordance with Symetra requirements (e.g., data network
performance requirements, Incident and problem resolution, capacity
management, administrative requirements, project schedules, project
plans)
	 	X	 	 
	 	 
	12.	 	Ensure that all new circuits, devices and Software provisioned are
included in configuration management documentation
	 	X	 	 





3.1.5 Network Operations and Administration



Network operations and administration Services are the activities associated with the provisioning
and day-to-day management of the data network environment. The following table identifies the
activities, roles and responsibilities associated with network operations and administration that
are specific to this Schedule.




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     Table 4. Network Operations and Administration Roles and Responsibilities



	 	 	 	 	 	 	 
	Network Operations and Administration Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide data network (e.g., LAN/WAN) connectivity contained in the
service environment
	 	X	 	 
	 	 
	2.	 	Develop and document network administration requirements and policies
	 	X	 	 
	 	 
	3.	 	Develop and document procedures for administration that meet
requirements and adhere to Symetra defined policies and procedures
	 	X	 	 
	 	 
	4.	 	Approve administration policies and procedures
	 	 	 	X
	 	 
	5.	 	Perform day-to-day network operations and administration activities
	 	X	 	 
	 	 
	6.	 	Perform proactive data network systems management and troubleshooting
(e.g. bandwidth and capacity management, performance management and
enhancement, Incident and problem management, change and capacity
monitoring and management)
	 	X	 	 
	 	 
	7.	 	For Incidents and problems involving data network Third Parties, contact
Third Parties to determine the cause of the outage, notify Symetra, and
work on the Incident/problem with Third Party until resolved and report
resolution to Symetra
	 	X	 	 
	 	 
	8.	 	Provide, manage and maintain all data network components (e.g.,
hardware, operating system Software and applications) to meet Symetra
requirements including all of ACS’s data network components that could
impact Symetra, in accordance with Symetra’s policies (including security
oversight and Change Management Procedures)
	 	X	 	 
	 	 
	9.	 	Provide, manage and maintain data network utilization and management
tools and infrastructure (e.g., content compression devices, load balancing
devices, SSL acceleration)
	 	X	 	 
	 	 
	10.	 	Manage and perform physical (e.g., equipment) and logical (e.g., IP
address change) IMACs in accordance with Symetra approved schedules
	 	X	 	 
	 	 
	11.	 	Manage and maintain addressing schemas and configurations (e.g., IP
addressing schemes, router configurations, routing tables, VPN
configurations, firewall configurations)
	 	X	 	 
	 	 
	12.	 	Manage and maintain QoS CoS for QoS/CoS sensitive applications and
VOIP Services
	 	X	 	 
	 	 
	13.	 	Manage and maintain connectivity to Third Parties and Symetra business
partners
	 	X	 	 
	 	 
	14.	 	Manage End-User accounts as needed for access and maintaining
network resources (e.g., logon user-id and password maintenance)
	 	X	 	 
	 	 
	15.	 	Manage and maintain DNS/DHCP Services
	 	X	 	 
	 	 
	16.	 	Maintain and provide audit information, including access, general logs, and
application logs, in accordance with Symetra’s security policies
	 	X	 	 
	 	 
	17.	 	Ensure that network administration activities are coordinated through
defined Change Management Procedures
	 	X	 	 





3.1.6 Network Monitoring and Reporting



Network monitoring and reporting are the activities associated with the proactive monitoring and
reporting of data network performance and management information (e.g., performance metrics,




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Incidents). The following table identifies the roles and responsibilities associated with network
monitoring and reporting Services that are specific to this Schedule.




     Table 5. Network Monitoring and Reporting Roles and Responsibilities



	 	 	 	 	 	 	 
	Network Monitoring and Reporting Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide and document requirements and policies for network monitoring
(e.g., capacity, Incident and problem management)
	 	X	 	 
	 	 
	2.	 	Approve requirements and policies for network monitoring (e.g., capacity,
Incident and problem management)
	 	 	 	X
	 	 
	3.	 	Provide and document network monitoring and problem management
procedures, including escalation thresholds, that meet requirements and
adhere to defined policies
	 	X	 	 
	 	 
	4.	 	Approve network monitoring and problem management procedures
	 	 	 	X
	 	 
	5.	 	Provide and implement tools for monitoring network devices and traffic
	 	X	 	 
	 	 
	6.	 	Implement measures for proactive monitoring, analysis and self-healing
capabilities to limit network outages and to optimize bandwidth utilization
and data network performance
	 	X	 	 
	 	 
	7.	 	Monitor network per SLRs/SLAs
	 	X	 	 
	 	 
	8.	 	Provide data network reporting (e.g., availability, utilization, latency, IDS)
and integrate Third Party data where required in accordance with Symetra
requirements
	 	X	 	 






3.1.7 Documentation



The following are required document types that are specific to this Schedule.





	 	a.	 	Network system specifications and topologies (e.g., router and firewall configurations, firewall policies, routing
diagrams, IP addressing tables and hardware/software listings)
	 
	 	b.	 	Detailed circuit location information (e.g., circuit ID including LEC access ID, location and speed)
	 
	 	c.	 	Detailed documentation showing all firewall policy, group, object, etc. information
	 
	 	d.	 	“As-built” documentation for all network devices (including firewalls) that are deployed in development, test,
QA, production or other technical environments




The following table identifies the roles and responsibilities associated with documentation
activities that are specific to this Schedule.




     Table 6. Documentation Roles and Responsibilities



	 	 	 	 	 	 	 
	 	 
	Documentation Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide documentation requirements
	 	 	 	X
	 	 
	2.	 	Provide documentation as required by Symetra
	 	X	 	 






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3.1.8 Network Security Services



3.1.8.1 Firewall Management



ACS shall provide firewall management Services including firewall engineering and management, and
access control list engineering and management, in compliance with Symetra’s policies and
standards. The following table identifies roles and responsibilities associated with the firewall
management Services.




     Table 7. Firewall Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Firewall Management Services Roles and Responsibilities	 	ACS	 	 Symetra
	1.	 	Recommend best practice firewall policies
	 	X	 	 
	 	 
	2.	 	Develop Symetra specific firewall polices
	 	 	 	X
	 	 
	3.	 	Approve firewall polices
	 	 	 	X
	 	 
	4.	 	Provide Services in conformance to firewall policies
	 	X	 	 
	 	 
	5.	 	Perform firewall engineering and firewall security design
	 	X	 	 
	 	 
	6.	 	Assess firewall security and propose alternative security designs
	 	X	 	 
	 	 
	7.	 	Review and approve firewall security designs
	 	 	 	X
	 	 
	8.	 	Maintain access control lists (ACL) in accordance with policies
	 	X	 	 
	 	 
	9.	 	Review and approve firewall ACL policies
	 	 	 	X
	 	 
	10.	 	Provide and manage firewalls and firewall configurations
	 	X	 	 
	 	 
	11.	 	Monitor performance levels of the firewalls through setting of thresholds,
and provide reporting, and take proactive and/or reactive steps to resolve
any performance issues
	 	X	 	 
	 	 
	12.	 	Develop recommendations for improved firewall security
	 	X	 	 
	 	 
	13.	 	Review and approve recommendations for improved firewall security
	 	 	 	X





3.1.8.2 Security Intrusion Detection Services



ACS shall provide both NIDS (network-based intrusion detection Service) and HIDS (host-based
intrusion detection Service). The following table identifies the roles and responsibilities
associated with the security intrusion detection Services.




     Table 8. Security Intrusion Detection Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Security Intrusion Detection Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Develop policies and standards for security intrusion detection
	 	X	 	 
	 	 
	2.	 	Approve policies and standards for security intrusion detection
	 	 	 	X
	 	 
	3.	 	Provide security intrusion detection Services at wired and wireless data
network entry points and provide reporting
	 	X	 	 
	 	 
	4.	 	Notify Symetra of malicious activity and intrusions
	 	X	 	 
	 	 
	5.	 	Provide daily and monthly reports indicating number of detected intrusions.
Reports should include the top 10 exploits and top ten devices registering
detected intrusion
	 	X	 	 
	 	 
	6.	 	Provide alerts of malicious activity and intrusions according to risk rating of
the signatures, in accordance with Symetra policies and procedure
	 	X	 	 
	 	 
	7.	 	Respond to and remediate the effects of malicious activity and intrusions
	 	X	 	 






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	Security Intrusion Detection Services Roles and Responsibilities	 	ACS	 	Symetra
	8.	 	Allow for independent security intrusion detection Services
	 	X	 	 
	 	 
	9.	 	Develop recommendations for improved security and provide to Symetra
on a quarterly basis
	 	X	 	 
	 	 
	10.	 	Review and approve recommendations for improved security
	 	 	 	X
	 	 
	11.	 	Implement approved recommendations
	 	X	 	 





3.1.8.3 Security Vulnerability and Penetration Services



ACS shall test the susceptibility of Symetra’s network hosts to a specific attack or suite of
attacks targeting all Symetra Internet address space as well as all Symetra intranet address space
using automated and custom methods. The following table identifies the roles and responsibilities
associated with the security vulnerability and penetration Services.




     Table 9. Security Vulnerability and Penetration Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Security Vulnerability and Penetration Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Develop policies for security vulnerability and penetration testing
	 	X	 	 
	 	 
	2.	 	Approve policies for security vulnerability and penetration testing
	 	 	 	X
	 	 
	3.	 	Conduct security vulnerability scans and penetration testing
	 	X	 	 
	 	 
	4.	 	Allow for independent security vulnerability and penetration Services
	 	X	 	 
	 	 
	5.	 	Provide reporting on testing results
	 	X	 	 
	 	 
	6.	 	Develop recommendations for improved security
	 	X	 	 
	 	 
	7.	 	Review and approve recommendations for improved security
	 	 	 	X
	 	 
	8.	 	Implement approved recommendations
	 	X	 	 






3.2 Exclusions



The following items are specifically excluded from this statement of work:




          a. None




4.0 Service Management




4.1 Objectives



A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions as detailed in Schedule 5 where business is impacted through failure
to meet significant mission critical systems or Services, or project milestones or objectives
warrants a reduction in Fees paid when Service performance requirements are not met. SLRs are
detailed in the following sections of this Schedule 2D.



ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this. Schedule 2D.




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4.2 Service Level Agreements (SLAs)




  The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.



     Table 10. Network Availability SLAs



	 	 	 
	Definition

	 	Network availability is defined as the time during which the data network is
fully functioning as specified below and normal business operations can be
carried out with no data loss, downtime, or performance degradation on
primary path. If a secondary path is functional, then availability SLAs shall
be considered met.
	 
	 	 
	 

	 	Performance criteria for the wide area network and virtual private network
are to be measured on an end-to-end basis. End-to-end shall mean site-to-site or from a premises access device (e.g., router) across the local,
regional, and core networks to another access device.
	 
	 	 
	Pre-scheduled 

downtime 

requirements

	 	All maintenance shall be performed in accordance with Symetra’s Change
Management Procedures.






Data Network Availability SLAs




	 	 	 	 	 	 	 	 	 
	Service Type	 	Service Measure	 	Performance Target	 	SLR
	End-to end availability -
critical locations
(Symetra headquarters
and ACS data center)

	 	Availability
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Remote office
availability

	 	Availability
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Internet access
availability

	 	Availability
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	LAN availability for
offices with LAN switch
services

	 	Availability
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet








     Table 11. Network Administration Services SLAs



	 	 	 
	Definition

	 	Routers and circuits to be managed proactively using either product-specific
or proprietary network monitoring and management tools. Measurement for
these network components is 24x7x365 requirement. Pre-scheduled
maintenance shall be preformed according to the published maintenance
window schedule, with the ability to reschedule based on network availability
requirements from the various Symetra groups or clients.







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



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Network Administration Services SLAs




	 	 	 	 	 	 	 	 	 
	Administration Task	 	Service Measure	 	Performance Target	 	SLR
	Data network Service
reporting per Symetra
requirements
	 	Reporting timeliness	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Implementation of firewall changes related to changing, adding/deleting firewall rules.
	 	Response time	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 	 	 
	 	 	Measurement Interval	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet







     Table 12. Security Intrusion Detection SLAs



	 	 	 
	Definition

	 	Network traffic to/from designated systems is monitored for current attack
signatures and is retained for 3 days. Measurement for this Service is
7x24x365 requirement. Pre-scheduled maintenance shall be preformed per
the Symetra-approved change window.






Security Intrusion Detection SLAs




	 	 	 	 	 	 	 	 	 
	Management Task	 	Service Measure	 	Performance Target	 	SLR
	Notify Symetra of any NIDs and HIDs related events
	 	Elapsed time from receipt of notification	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 	 	 
	 	 	Measurement Interval	 	As provided in the Spec Sheet

	 
	 	 	 	 	 	 	 	 
	 	 	Measurement Tool	 	As provided in the Spec Sheet







     Table 13. Security Penetration Services SLAs



	 	 	 
	Definition

	 	Entire networks are tested to determine the susceptibility of their hosts to
current attacks.






Security Vulnerability & Penetration Services SLAs




	 	 	 	 	 	 	 	 	 
	Management Task	 	Service Measure	 	Performance Target	 	SLR
	Deliver remediation plan that addresses identified penetration testing vulnerabilities
	 	Elapsed time	 	[***]	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 
	 	Formula	 	As provided in the Spec Sheet	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





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Security Vulnerability & Penetration Services SLAs




	 	 	 	 	 	 	 
	Management Task	 	Service Measure	 	Performance Target	 	SLR
	 	 	Measurement Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet





4.3 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS will provide written reports to
Symetra regarding ACS’ compliance with the SLAs and other network activity reports specified in
this Schedule 2D:




5.0 Referenced Schedule Appendices and Schedules




5.1 Referenced Schedule 2D Appendices




	 	 	 
	Schedule Appendix	 	Description
	Appendix D.1

	 	Data Network Hardware and Software
	 	 
	Appendix D.1

	 	Data Network Circuits and VPN Connections
	 	 
	Appendix D.3

	 	Network Topology
	 	 
	Appendix D.4

	 	Data Network Tools






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 2A

	 	Cross-Functional Services SOW
	 	 
	Schedule 5

	 	Fee Reductions






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Appendix D.1 — Data Network Hardware and Software




	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Network	 	 	 	 	 	State/	 	Remote Device
	Platform Type	 	Region	 	Type	 	Type of Location/Site	 	City	 	Province	 	Model
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	San Diego	 	CA	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	South Windsor	 	CT	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Miami	 	FL	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Miami	 	FL	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Norcross	 	GA	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Itasca	 	IL	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Indianapolis	 	IN	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	London	 	KY	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Boston	 	MA	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Cincinnati	 	OH	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Exton	 	PA	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Bethel Park	 	PA	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Dallas	 	TX	 	 
	CSU/DSU	 	Remote	 	WAN	 	[***]
	 	Plano	 	TX	 	 
	CSU/DSU	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	CSU/DSU	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	CSU/DSU	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	CSU/DSU	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	CSU/DSU	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	CSU/DSU	 	Bellevue HQ	 	WAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	CSU/DSU	 	Bellevue HQ	 	WAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Firewall	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Firewall	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Firewall	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Firewall	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	IDS	 	USA	 	LAN	 	NWDC-USA-Hillsboro-3935 NW Aloclek Place
	 	Hillsboro	 	OR	 	 
	IDS	 	USA	 	LAN	 	NWDC-USA-Hillsboro-3935 NW Aloclek Place
	 	Hillsboro	 	OR	 	 
	ISA (Proxy) Server	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	ISA (Proxy) Server	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]







 






Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.




	 	 	 	 	 
	1     |

	 	Appendix D.1 — Data Network Hardware and Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Network	 	 	 	 	 	State/	 	Remote Device
	Platform Type	 	Region	 	Type	 	Type of Location/Site	 	City	 	Province	 	Model
	ISA (Proxy) Server	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	ISA (Proxy) Server	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Load Balancer	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Load Balancer	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Load Balancer	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Load Balancer	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Network Appliance	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Network Appliance	 	Bellevue HQ	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	 
	Router	 	Remote	 	WAN	 	[***]
	 	San Diego	 	CA	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Miami	 	FL	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Miami	 	FL	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Boston	 	MA	 	[***]

	Router	 	NWDC	 	WAN	 	NWDC-USA-Hillsboro-3935 NW Aloclek Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	USA	 	WAN	 	Sales-USA-Exton-One East Uwchlan Ave.
	 	Exton	 	PA	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	South Windsor	 	CT	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	South Windsor	 	CT	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Miami	 	FL	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Norcross	 	GA	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Itasca	 	IL	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Indianapolis	 	IN	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	London	 	KY	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Cincinatti	 	OH	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Bethel Park	 	PA	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Dallas	 	TX	 	[***]

	Router	 	Remote	 	WAN	 	[***]
	 	Plano	 	TX	 	[***]

	Router	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Router	 	Bellevue HQ	 	WAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Router	 	Bellevue HQ	 	WAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	San Diego	 	CA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	South Windsor	 	CT	 	[***]






 






Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.



	 	 	 	 	 
	2     |

	 	Appendix D.1 — Data Network Hardware and Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	








 









 











	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Network	 	 	 	 	 	State/	 	Remote Device
	Platform Type	 	Region	 	Type	 	Type of Location/Site	 	City	 	Province	 	Model
	Switch	 	Remote	 	LAN	 	[***]
	 	South Windsor	 	CT	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Miami	 	FL	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Miami	 	FL	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Miami	 	FL	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Norcross	 	GA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Norcross	 	GA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Itasca	 	IL	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Indianapolis	 	IN	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Indianapolis	 	IN	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Boston	 	MA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Cincinatti	 	OH	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Exton	 	PA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Bethel Park	 	PA	 	[***]

	Switch	 	Remote	 	LAN	 	[***]
	 	Plano	 	TX	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-50 NW Amberwood Drive
	 	Hillsboro	 	OR	 	 
	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	NWDC	 	LAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]






 






Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	3     |

	 	Appendix D.1 — Data Network Hardware and Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	





 









 











	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Network	 	 	 	 	 	State/	 	Remote Device
	Platform Type	 	Region	 	Type	 	Type of Location/Site	 	City	 	Province	 	Model
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-601 108th Ave
	 	Bellevue	 	WA	 	[***]






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	4     |

	 	Appendix D.1 — Data Network Hardware and Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Network	 	 	 	 	 	State/	 	Remote Device
	Platform Type	 	Region	 	Type	 	Type of Location/Site	 	City	 	Province	 	Model
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	 
	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	Switch	 	Bellevue HQ	 	LAN	 	Symetra-USA-Bellevue-777 108th Ave NE Ste 1200
	 	Bellevue	 	WA	 	[***]

	VPN Concentrator	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]

	VPN Concentrator	 	NWDC	 	WAN	 	Symetra-USA-Hillsboro-3935 Alocleck Place
	 	Hillsboro	 	OR	 	[***]







 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	5     |

	 	Appendix D.1 — Data Network Hardware and Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











Appendix D.2 — Data Network Circuits and VPN Connections




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Remote	 	 	 	 	 	Remote	 	 	 	 
	 	 	 	 	 	 	Network	 	Network	 	WAN/MAN/LAN	 	Site LEC	 	Remote	 	Device	 	Circuit	 	 
	Program	 	Country	 	Region	 	Type	 	Transport	 	Carrier Name	 	Name	 	Device Model	 	Name	 	Type	 	City
	Symetra

	 	USA
	 	NWDC
	 	WAN
	 	Ethernet
	 	Time Warner Telecom
	 	 	 	 	[***]
	 	 	[***]
	 	T1
	 	Hillsboro
	Symetra

	 	USA
	 	NWDC
	 	LAN
	 	Ethernet
	 	Verizon Business
	 	 	 	 	[***]
	 	 	[***]
	 	 	 	 
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Boston
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Cincinatti
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	South Windsor
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	South Windsor
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	 	 	AT&T
	 	AT&T
	 	 	[***]
	 	 	[***]
	 	T1
	 	Miami
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Miami
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Norcross
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Itasca
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Sprint
	 	 	[***]
	 	 	[***]
	 	T1
	 	Indianapolis
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	Embarq
	 	 	[***]
	 	 	[***]
	 	 	 	 






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	1     |

	 	Appendix D.2 — Data Network Circuits and VPN Connections	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Remote	 	 	 	Remote	 	 	 	 
	 	 	 	 	 	 	Network	 	Network	 	WAN/MAN/LAN	 	Site LEC	 	Remote	 	Device	 	Circuit	 	 
	Program	 	Country	 	Region	 	Type	 	Transport	 	Carrier Name	 	Name	 	Device Model	 	Name	 	Type	 	City
	Symetra

	 	USA
	 	NWDC
	 	WAN
	 	 	 	Integra Telecom
	 	[***]
	 	[***]
	 	SYNWA1R01
	 	T1
	 	Hillsboro
	Symetra

	 	USA
	 	NWDC
	 	WAN
	 	 	 	Verizon
	 	[***]
	 	[***]
	 	SYNWA1R02
	 	T1
	 	Hillsboro
	Symetra

	 	USA
	 	NWDC
	 	WAN
	 	Frame
	 	Sprint
	 	[***]
	 	[***]
	 	SYNWA1R03
	 	T1
	 	Hillsboro
	Symetra

	 	USA
	 	NWDC
	 	WAN
	 	 	 	Sprint
	 	[***]
	 	[***]
	 	SYNWA1R05
	 	T1
	 	Hillsboro
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	[***]
	 	[***]
	 	SYTXA1R02
	 	T1
	 	Bethel Park
	Symetra

	 	USA
	 	USA
	 	WAN
	 	Frame
	 	Sprint
	 	[***]
	 	[***]
	 	SYPAA1R02
	 	T1
	 	Exton
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	[***]
	 	[***]
	 	SYPAA1R03
	 	T1
	 	Plano
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	 	 	Sprint
	 	[***]
	 	[***]
	 	*	 	 	 	 
	Symetra

	 	USA
	 	Remote
	 	WAN
	 	Frame
	 	Sprint
	 	[***]
	 	[***]
	 	SYCAA1R01
	 	T1
	 	San Diego
	Symetra

	 	USA
	 	Bellevue HQ
	 	WAN
	 	Leased line
	 	Integra Telecom
	 	[***]
	 	[***]
	 	SYWAA3R01
	 	DS3
	 	Bellevue
	Symetra

	 	USA
	 	Bellevue HQ
	 	WAN
	 	Leased Line
	 	Verizon
	 	[***]
	 	[***]
	 	SYWAB6R01
	 	DS3
	 	Bellevue
	Symetra

	 	USA
	 	Remote
	 	LAN
	 	Ethernet
	 	 	 	 	 	[***]
	 	*	 	 	 	 








 




			
	*	 	Additional details are necessary in order to identify the device name




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



	 	 	 	 	 
	2     |

	 	Appendix D.2 — Data Network Circuits and VPN Connections	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 





 Symetra Network Topology 

[***]


	Symetra Network Topology Symetra HeadquartersInternetACS NWSC Bellevue, WAPrimary 1 GB
EnvironmentHillsboro, OR Link Backup 1 GB MSFCMainframe Key 1stLinkVerizon 72066509MSFC 6509 Key
6thInternet Server Farm Key 16th Internet Firewalls TimeACS Firewalls Key 17th Warner 7206 3745
MSFC Symetra 3rd6506 MSFC 65062610 Symetra 4th37453745 37452610 Symetra 5thISDN PRI MSFCFrame-Relay
DS3T1 3745 6506DS3T1 Symetra 6thKey 6th On Demand SunGard DS32610 Symetra 7th DS3 MSFC3745 Symetra
8thSymetra Symetra 65063rdFrame Relay Exton, PA Symetra 9th768k Miami, FLT1 (2) SunGard2610Bowne
T1Application SupportPrint Services Symetra 10thBoston, MA Miami, FLDallas, TX T1 Atlanta, GA 768k
Symetra 11th T1T1768k Bethel Park, PASan Diego, T1 (2) T1CA768k Symetra 12th ACS Indianapolis,
INLondon, KY Hartford,Plano,Cincinnati,Itasca, Symetra 14th CTTXOHIL Symetra 15th




 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 





 Symetra Bellevue LAN 


[***]


	SYWAA3X02 SYWAA1X01 Catalyst 2950 SFT 3rd VLAN3 SYWAB1X01 SYWAA4X01 Key 1st SYWAA3X01 VLAN2 SFT 4th
VLAN4 SYWAA5X01 VLAN5 SYWAB6X02 SFT 5th SYWAA6X01 Key 6th VLAN66 VLAN6 L L L L A A T T S S I N N I
N N U U SFT 6th R R SYWAA7X01 Catalyst 6500 SFT 7th VLAN7 SYWAB16X01 SYWAA8X01 Key 16th VLAN16 SFT
8th VLAN8 SYWAA3R01 SYWAA9X01 SYWAB6R01 SFT 9th VLAN9 SYWAB17X01 SYWAA10X01 VLAN17 Key 17th SFT
10th VLAN10 SYWAA11X01 SFT 11th VLAN11 SYWAA12X01 1000MB VLAN Trunk SFT 12th VLAN12 Primary 1000MB
Link SYWAA14X01 L L L L A A T T S S I N N I N N U U R R VLAN14 SFT 14th Catalyst 6500 Secondary
1000MB Link SYWAA15X01 SYWAB6X01 SFT 15th VLAN15




 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 





 Symetra Remotes


[***]


	Symetra Remotes SYNWA1R03 NWSC 3745 SYMAA1R01 SYILA1R01 Boston, MA DS3 Itasca, IL 2600 2600 DLCI T1
SYPAA1R02 T1 DLCI 100 DLCI SYCAA1R01 Exton, PA 110 180 San Diego, CA DLCI T1 2600 2600 768K DLCI
115 175 SYCTA1R01 DLCI 2600 T1 (2) DLCI Hartford, CT 125, 126 T1 170 2600 DLCI SYTXA1R01, SYINA1R01
130 T1 Plano, TX Indianapolis, IN 2600 DLCI DLCI 160 135, 136 DLCI DLCI 768K T1 (2) 140 155 2600 T1
SYOHA1R01, 2600 768K Cincinnati, OH SYFLA1R01 2600 Miami, FL SYGAA1R01 2600 Atlanta, GA SYPAA1R03
Exton, PA




 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






  Symetra Internet/DMZ Environment 


[***]


	Symetra Internet/DMZ Environment BigIP Load Balancers PIX Firewalls MSFC BigIP MSFC Load 6509 6506
Balancers MSFC Web Servers Web Servers Cisco IDS 6506 MSFC 6509 3750 3750 Cisco IDS PIX Firewalls
3030 3750 3750 CyberGatekeeper Platforms 3030 Cisco VPN 7206 7206 Concentrators Time Verizon Warner
ISA MailMarshall DNS Servers Servers Servers Internet




 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 













Appendix D.4 — Data Network Tools




	 	 	 	 	 
	Tool Name	 	Vendor	 	Function
	AppCritical

	 	Apparent Networks
	 	Proactive network performance
	 
	 	 	 	 
	Cisco Works

	 	Cisco
	 	Cisco Systems element manager that provides a historical
configuration database and an automated mechanism to roll out Cisco device configuration changes 
	 
	 	 	 	 
	Critical Watch

	 	Critical Watch
	 	Vulnerability assessment scanning
	 
	 	 	 	 
	HP OpenView

	 	HP
	 	Provides network event correlation and status per device for the
entire network; used for early identification of network trouble
	 
	 	 	 	 
	Netcool

	 	IBM Tivoli
	 	Functions as a top-level enterprise management system to identify
faults and issue alerts
	 
	 	 	 	 
	NetQoS NetVoyant

	 	NetQoS
	 	Provides network performance and capacity monitoring
	 
	 	 	 	 
	NetQoS 

ReportAnalyzer (RA)

	 	NetQoS
	 	Provides QoS traffic identification and detailed flow forensics
	 
	 	 	 	 
	NetQoS SuperAgent (SA)

	 	NetQoS
	 	Provides network application service level reporting down to packet details
	 
	 	 	 	 
	SevOne

	 	SevOne
	 	SNMP/NetFlow data collection and reporting
	 
	 	 	 	 
	VitalNet

	 	Alcatel Lucent
	 	Provides network analysis tools that facilitate engineering
activities; transport and equipment utilization; and trending and
forecasting facilitative activities such as the ongoing process of
“right-sizing” the network and forecasting network upgrades before
performance degradation effects occur
	 
	 	 	 	 
	Voyence

	 	EMC
	 	Provides automated network compliance, change management, and
configuration management
	 
	 	 	 	 
	Carrier network
reporting tools
(including AT&T’s
Interactive
Advantage and
Verizon’s TFNM)

	 	Various
	 	Provide network performance information such as trunk utilization,
busy-hour statistics, call blockage, and trunk recommendations;
these tools also are used for circuit provisioning, order tracking,
calling card administration, call re-routing, and trouble reporting,
and network optimization






	 	 	 	 	 
	1     |

	 	Appendix D.4 — Data Network Tools	 	 
	 
	 	 	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 





SCHEDULE 2E

VOICE COMMUNICATIONS SERVICES SOW 




[Attached Hereto]




SCHEDULE 2E




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




Schedule 2E




Voice Communications Services SOW




for




Symetra Life Insurance Company (Symetra)




August 1, 2009






Confidential Information



Page i



 









 






Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




TABLE OF CONTENTS




	 	 	 	 	 
	1.0 Voice Communications Overview and Service Objectives
	 	 	2	 
	 
	 	 	 	 
	1.1 Voice Communications Services Overview
	 	 	2	 
	 
	 	 	 	 
	1.2 Service Objectives
	 	 	2	 
	 
	 	 	 	 
	2.0 Service Environment
	 	 	3	 
	 
	 	 	 	 
	2.1 Scope of the Infrastructure to be Supported
	 	 	3	 
	 
	 	 	 	 
	3.0 Voice Communications Services Requirements
	 	 	4	 
	 
	 	 	 	 
	3.1 Service Descriptions and Roles & Responsibilities
	 	 	4	 
	 
	 	 	 	 
	3.2 Exclusions
	 	 	8	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	8	 
	 
	 	 	 	 
	4.1 Objectives
	 	 	8	 
	 
	 	 	 	 
	4.2 Service Level Agreements (SLAs)
	 	 	9	 
	 
	 	 	 	 
	4.3 Reports
	 	 	10	 
	 
	 	 	 	 
	5.0 Referenced Schedule Appendices and Agreement Schedules
	 	 	10	 
	 
	 	 	 	 
	5.1 Referenced Voice Communications SOW Appendices
	 	 	10	 
	 
	 	 	 	 
	5.2 Referenced Agreement Schedules
	 	 	10	 






List of Tables




	 	 	 	 	 
	Table 1. General Roles and Responsibilities
	 	 	4	 
	Table 2. Telephony Services Roles and Responsibilities
	 	 	5	 
	Table 3. Voice Network Services Roles and Responsibilities
	 	 	5	 
	Table 4. Unified Messaging Roles and Responsibilities
	 	 	6	 
	Table 5. Directory Services Roles and Responsibilities
	 	 	6	 
	Table 6. Audio and Data Conferencing Services Roles and Responsibilities
	 	 	7	 
	Table 7. Contact Center Services Roles and Responsibilities
	 	 	7	 
	Table 8. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities
	 	 	8	 
	Table 9. Telephony Communications Service Availability SLAs
	 	 	9	 
	Table 10. IMAC SLAs
	 	 	9	 






Confidential Information



Page ii




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




1.0 Voice Communications Overview and Service Objectives




1.1 Voice Communications Services Overview



Voice communications Services are the Services and activities, as detailed in this Schedule 2E,
required to provide and support Symetra with a number of voice communication Services. ACS is
responsible for full provision, operation and management of current and emerging voice
communications including, but not limited to, the following Services: 





	 	§	 	Telephony services (e.g., PBX, IP-PBX, VOIP, desk phone and soft phone)
	 
	 	§	 	Local service (dial tone)
	 
	 	§	 	Wireless services (e.g., cell phone, Blackberry service connectivity)
	 
	 	§	 	Long distance
	 
	 	§	 	Unified messaging
	 
	 	§	 	Calling cards
	 
	 	§	 	Inbound toll-free service
	 
	 	§	 	Caller recording and indexing
	 
	 	§	 	Audio and web conferencing
	 
	 	§	 	Contact center Services, including:






	 	–	 	Interactive voice response (IVR)
	 
	 	–	 	Automated call distribution (ACD)
	 
	 	–	 	Interpretive voice Services




As depicted in Figure 1 below, in addition to the Services described in this Schedule 2E, ACS is
responsible for providing the Services described in Schedule 2A — Cross-
Functional Services SOW. Figure 1 depicts the relationship between the Cross-Functional Services
SOW, and all SOWs within the scope of the Agreement.




Cross-Functional SOW




	 	 	 
	Data	 	Distributed	 	 	Data	 	 	Voice	 	 	Help	 	 	Output	 	 	Content
	Center	 	Computing	 	 	Network	 	 	Communications	 	 	Desk	 	 	Processing	 	 	Management
	Services	 	Services	 	 	Services	 	 	Services SOW	 	 	Services	 	 	Services	 	 	Services
	SOW	 	SOW	 	 	SOW	 	 		 	 	SOW	 	 	SOW	 	 	SOW







Figure 1: Service Towers with Cross Functional View




1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced voice communications Services and this Schedule 2E:





	 	§	 	Meet Symetra business needs for highly available, scalable, reliable, and secure voice
communications Services





Confidential Information



Page 2




 









 







Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW





	 	§	 	Receive Services with availability guarantees backed by SLAs/SLRs
	 
	 	§	 	Receive voice Services with features and functions that meet user needs and meet
Symetra business requirements
	 
	 	§	 	Receive Services that can leverage operational scale and best practices to achieve optimum
commercial price performance. Minimize Symetra’s involvement in administrative efforts for voice
communications by engaging ACS to provide this management function
	 
	 	§	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2E




2.0 Service Environment



2.1 Scope of the Infrastructure to be Supported



The following sub-sections specify the appendices and other relevant materials containing details
of the voice communications Services environment to be supported and complied with. Service
environment appendices are to be maintained and reviewed with Symetra by ACS and made available to
Symetra on a quarterly basis.



2.1.1 Hardware and Software



Appendix E.1 — Voice Communications Hardware — A listing of all Equipment used in the delivery of
voice communications Services



Appendix E.2 — Voice Communications Software — A listing of all Software used in the delivery of
voice communications Services



2.1.2 Voice Communication Circuits



Appendix E.3 — Voice Communication Circuits — A listing and description of the voice
communications circuits to be supported as part of voice communications Services



2.1.3 Service Locations



ACS will provide voice communications Services to Symetra’s corporate headquarters, remote offices
and to Symetra home-based Personnel. A description of the Symetra service locations for which ACS
will provide voice communications Services is provided in Attachment B of the Agreement. A listing
of Symetra home-based Personnel are provided in the SDRM.



2.1.4 Personnel



ACS will be responsible for providing skilled and appropriately certified voice
communications-related Personnel as required to perform the Services required hereunder in
accordance with the SLRs/SLAs set forth in this Schedule 2E.



2.1.5 Voice Communications Systems Features and Functions



ACS shall provide voice communications systems features and functionality for all current and
in-scope services of voice communications hardware and Software voice communications inbound and
outbound Baseline projections.




Confidential Information



Page 3




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW



3.0 Voice Communications Services Requirements



3.1 Service Descriptions and Roles & Responsibilities



In addition to the services, activities, and roles and responsibilities described in Schedule 2A —
Cross Functional Services SOW.



The following tables identify each Party’s roles and responsibilities associated with this Schedule
2E. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2E.



3.1.1 General Responsibilities



The following table identifies the general roles and responsibilities associated with this Schedule
2E.




     Table 1. General Roles and Responsibilities



	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide voice communications strategies and requirements
	 	 	 	X
	 	 
	2.	 	Provide voice communications design and engineering to meet Symetra
strategies and requirements
	 	X	 	 
	 	 
	3.	 	Approve voice communications design and engineering
	 	 	 	X
	 	 
	4.	 	Provide, operate and manage current and emerging voice
telecommunications services required to meet Symetra’s business and
operational requirements as they evolve
	 	X	 	 
	 	 
	5.	 	Provide connectivity through methods such as traditional wired, wireless
and emerging methodologies
	 	X	 	 
	 	 
	6.	 	Provide proactive and reactive voice systems security and fraud
prevention, detection and reporting
	 	X	 	 
	 	 
	7.	 	Procure, own, manage, monitor and maintain all voice services related
hardware, software, and peripherals
	 	X	 	 
	 	 
	8.	 	Provide physical and logical IMACs
	 	X	 	 






3.1.2 Telephony Services



ACS shall provide telephony Services necessary to provide and support voice and fax Services to
Symetra Personnel. Services include providing planning and assessment, implementation, training and
ongoing monitoring and management of telephony Services.



Telephony Services include providing, managing, administering, monitoring and maintaining
traditional and digital PBX-based systems (e.g., PBX, IP-PBX, feature rich single-line desk
telephones, multi-line desk telephones, consoles, auxiliary equipment, headsets, speakerphones, and
add-on modules) and soft phone solutions (e.g., PBX interface equipment, software and End-User
devices). Telephony Services allow authorized callers to receive




Confidential Information



Page 4




 









 









Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW



incoming calls and to make calls (e.g., intra-campus, inter-campus, outside local, outside long
distance, and international calls (limited stations)). The following table identifies the roles and
responsibilities associated with telephony Services.




     Table 2. Telephony Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Telephony Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide telephony requirements (e.g., desk and soft phone requirements,
number of sets, functions and features)
	 	 	 	X
	 	 
	2.	 	Provide telephony design and engineering to meet Symetra requirements
	 	X	 	 
	 	 
	3.	 	Approve telephony design and engineering
	 	 	 	X
	 	 
	4.	 	Provide, manage, monitor and maintain end-to-end internal and external
telephony solutions to meet Symetra requirements (e.g., connectivity,
hardware, software and/or peripherals)
	 	X	 	 
	 	 
	5.	 	Provide End-User tools to support End-User administrative capabilities as
needed (e.g., personal voicemail changes)
	 	X	 	 
	 	 
	6.	 	Provide emergency 911 Services to Symetra headquarters voice
terminations
	 	X	 	 
	 	 
	7.	 	Provide call recording and screen capture, and associated archiving and
retrieval, per Symetra requirements
	 	X	 	 
	 	 
	8.	 	Manage and maintain private dial plan
	 	X	 	 






3.1.3 Voice Network Services



ACS shall provide voice network Services, including local service and long distance service, to
Symetra phone users with local, intrastate, interstate, and international calling in support of all
Symetra Personnel (e.g., traditional PBX-based public switched telephone networks and/or IP-PBX
packet-switched networks). Long distance calls are those that terminate at locations outside the
caller’s local calling area to locations in the United States (domestic) and to foreign countries
(international). Long distance services include the planning and assessment, implementation, and
ongoing management necessary to deploy long distance Services enterprise wide. The following table
identifies the roles and responsibilities associated with vice network Services.




     Table 3. Voice Network Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Voice Network Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide voice network Services strategies and requirements
	 	 	 	X
	 	 
	2.	 	Provide voice network Services design and engineering to meet Symetra
strategies and requirements
	 	X	 	 
	 	 
	3.	 	Approve voice network Services design and engineering
	 	 	 	X
	 	 
	4.	 	Provide local and long distance network Services
	 	X	 	 
	 	 
	5.	 	Provide long distance telephone calling cards and management
	 	X	 	 
	 	 
	6.	 	Provide local and long distance usage monitoring and reporting
	 	X	 	 
	 	 
	7.	 	Provision local and long distance Services
	 	X	 	 







Confidential Information



Page 5




 









 







Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




3.1.4 Unified Messaging



ACS shall provide unified messaging (e.g., integrated voice mail, email, fax) Services to allow the
efficient exchange of messages between two or more people enterprise wide. The following table
identifies the roles and responsibilities associated with unified messaging Services.




     Table 4. Unified Messaging Roles and Responsibilities



	 	 	 	 	 	 	 
	Unified Messaging Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide unified messaging Services strategies and requirements
	 	 	 	X
	 	 
	2.	 	Provide
unified messaging Services design and engineering to meet Symetra strategies and requirements
	 	X	 	 
	 	 
	3.	 	Approve unified messaging Services design and engineering
	 	 	 	X
	 	 
	4.	 	Provide, manage, monitor and maintain unified messaging Services (e.g.,
hardware, software, administration and storage)
	 	X	 	 
	 	 
	5.	 	Provide unified messaging usage monitoring and reporting
	 	X	 	 
	 	 
	6.	 	Provide unified messaging storage capacity management
	 	X	 	 
	 	 
	7.	 	Provide unified messaging retention management per Symetra
requirements and external regulations
	 	X	 	 
	 	 
	8.	 	Conduct mailbox moves, adds and changes
	 	X	 	 
	 	 
	9.	 	Maintain mailbox configurations by user
	 	X	 	 
	 	 
	10.	 	Provide new hire training material
	 	X	 	 






3.1.5 Directory Services



ACS shall provide directory Services (e.g., Outlook) that provide Symetra telephone users with
vital communication information and tools including external directories such as white pages and
yellow pages. Outlook features shall include a repository of directory information for internal as
well as Symetra external contacts. Directory Services also include managing white page and yellow
page listing services to meet Symetra
requirements. The following table identifies the roles and responsibilities associated with
directory Services activities.




     Table 5. Directory Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Directory Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide directory Services strategies and requirements
	 	 	 	X
	 	 
	2.	 	Provide recommendations to meet Symetra strategies and requirements
	 	X	 	 
	 	 
	3.	 	Approve directory Services recommendations
	 	 	 	X
	 	 
	4.	 	Provide a secure and searchable online directory service with real time
updates
	 	X	 	 
	 	 
	5.	 	Provide white pages and yellow page directories annually
	 	X	 	 
	 	 
	6.	 	Provide white page and yellow page listing requirements
	 	 	 	X
	 	 
	7.	 	Manage white page and yellow page listing services to meet Symetra
requirements
	 	X	 	 
	 	 
	8.	 	Approve white page and yellow page listing services
	 	 	 	X






Confidential Information



Page 6




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




3.1.6 Audio and Data Conferencing Services



ACS shall provide audio and data conferencing Services (e.g., audio, web) that provide Symetra
users with conference capabilities. Services include the planning and assessment, implementation,
training, and ongoing management necessary to implement audio and data conferencing Services. An
array of features will be supported with the delivered Services. The following table identifies the
roles and responsibilities associated audio and data conferencing Services.




     Table 6. Audio and Data Conferencing Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Audio and Data Conferencing Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Develop audio and data conferencing Services strategies and
requirements
	 	 	 	X
	 	 
	2.	 	Design audio and data conferencing Services to meet Symetra strategies
and requirements
	 	X	 	 
	 	 
	3.	 	Approve audio and data conferencing Services
	 	 	 	X
	 	 
	4.	 	Provide, manage, monitor and maintain audio and data conferencing
Services (e.g., hardware, software and administration)
	 	X	 	 
	 	 
	5.	 	Provide support for the setup of conferencing sessions
	 	X	 	 
	 	 
	6.	 	Provide conferencing usage and monitoring reporting as requested by
Symetra.
	 	X	 	 






3.1.7 Contact Center Services



ACS shall provide contact center Services (e.g., toll-free call processing and call flow with
integrated ACD, IVR, CMS, and future CTI support and CRM integration). Services include planning
and assessment, implementation, and ongoing management necessary to deploy contact center Services
enterprise wide. The following table identifies roles and responsibilities associated with contact
center Services activities.




     Table 7. Contact Center Services Roles and Responsibilities



	 	 	 	 	 	 	 
	Contact Center Services Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Provide contact center Services strategies and requirements
	 	 	 	X
	 	 
	2.	 	Recommend contact center Services to meet Symetra strategies and
requirements
	 	X	 	 
	 	 
	3.	 	Approve contact center Services
	 	 	 	X
	 	 
	4.	 	Provide, manage, monitor and maintain Contact Center Services (e.g.,
hardware, software, administration, storage)
	 	X	 	 
	 	 
	5.	 	Obtain, install and maintain Edify server(s)
	 	X	 	 
	 	 
	6.	 	Install and maintain the Edify O/S(s)
	 	X	 	 
	 	 
	7.	 	Install the Edify application(s)
	 	 	 	X
	 	 
	8.	 	Install and test the Edify data/scripts
	 	 	 	X
	 	 
	9.	 	Install Edify patches and new releases
	 	 	 	X
	 	 
	10.	 	Maintain and manage Edify data/scripts (edits)
	 	X	 	 
	 	 
	11.	 	Apply O/S and server maintenance (patches, etc.)
	 	X	 	 








Confidential Information



Page 7



  









 





Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




3.1.8 Install, Moves, Adds, Changes (IMACs)



IMAC Services (as defined in Attachment P). The following table identifies the IMAC Services roles
and responsibilities that are specific to this SOW.




     Table 8. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities



	 	 	 	 	 	 	 
	Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities	 	ACS	 	Symetra
	1.	 	Define procedures for voice communications IMAC services
	 	 	 	X
	 	 
	2.	 	Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in remote offices
	 	X	 	 
	 	 
	3.	 	Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in Symetra locations
	 	X	 	 
	 	 
	4.	 	Approve IMAC schedule
	 	 	 	X
	 	 
	5.	 	Conduct pre-installation and site survey activities (e.g., network
connectivity, power, data jack preparation) in accordance with the
procedures and specific Service Request
	 	X	 	 
	 	 
	6.	 	Build, configure and test the voice communications devices in
accordance with the procedures and specific Service Request
	 	X	 	 
	 	 
	7.	 	Perform hardware and Software IMACs and re-installations in
accordance with the specific Service Request, procedures and other
application policies (e.g., security policies)
	 	X	 	 
	 	 
	8.	 	Conduct data and application migration that is necessary due to any
hardware or Software IMACs and re-installations
	 	X	 	 
	 	 
	9.	 	Provide basic End-User or technical staff orientation as needed when
installing a new device
	 	X	 	 
	 	 
	10.	 	Update applicable cross functional management tools (e.g., asset
management database) with required data and close an IMAC Service Request
	 	X	 	 
	 	 
	11.	 	Coordinate with help desk and all other necessary Third Parties and
Symetra support organizations to manage all IMAC requests to
resolution and closure
	 	X	 	 






3.2 Exclusions



The following items are specifically excluded from this Schedule 2E:




          a.
Support for legacy voice recording system




4.0 Service Management




4.1 Objectives



A key objective of the Agreement is to attain SLRs/SLAs. SLAs and project-specific SLAs have Fee
Reductions, as detailed in Schedule 5, associated with them where business is impacted through
failure to meet significant mission critical systems or Services, or project milestones or




Confidential Information



Page 8




 









 






Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW



objectives warrants a reduction in Fees paid when service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2E.



ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this SOW.




4.2 Service Level Agreements (SLAs)



The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.




     Table 9. Telephony Communications Service Availability SLAs



	 	 	 
	Definition

	 	Availability is defined as users being able to make internal and external
inbound and outbound calls. If secondary or back-up Services are available
and working this would be defined as Services available. Availability of these
Services is inclusive of all components that are required to make end-to end
calls regardless of whether the failure is in the hardware, Software or
network.






Voice
Communications Availability SLA




	 	 	 	 	 	 	 	 	 
	Service Type	 	Service Measure	 	Performance Target	 	SLR
	Overall Voice Services

	 	Availability per location
	 	[***]
	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet






     Table 10. IMAC SLAs




	 	 	 
	Definition

	 	As defined in Attachment P – Definitions






IMAC SLAs




	 	 	 	 	 	 	 	 	 
	Service Type	 	Service Measure	 	Performance Target	 	SLR
	Symetra headquarters IMACs

(1-5 requests)

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	Symetra headquarters IMACs

(6+ requests)

	 	Elapsed time
	 	[***]

	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Remote location IMACs

	 	Elapsed time
	 	[***]
	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 
	 	 	Formula	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement
Interval	 	As provided in the Spec Sheet
	 
	 	 	 	 	 	 	 	 
	 	 	Measurement tool	 	As provided in the Spec Sheet






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Confidential Information



Page 9




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2E—Voice Communications Services SOW




4.3 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLRs/SLAs and other voice communications management
reports specified in this Schedule 2E.




5.0 Referenced Schedule Appendices and Agreement Schedules




5.1 Referenced Voice Communications SOW Appendices




	 	 	 
	Schedule	 	 
	Appendices	 	Description
	Appendix E.1

	 	Voice Communications Hardware
	Appendix E.2

	 	Voice Communications Software
	Appendix E.3

	 	Voice Communication Circuits






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 2A

	 	Cross Functional Services SOW
	Schedule 5

	 	Fee Reductions






Confidential Information



Page 10












 











Appendix E.1 — Voice Communications Hardware




	 	 	 	 	 	 	 	 	 
	Remote Device Name	 	City	 	State	 	Site Alias	 	Network Type
	[***]
	 	Cincinnati
	 	OH
	 	Symetra - Cincinnati
	 	Voice
	[***]
	 	Cincinnati
	 	OH
	 	Symetra - Cincinnati
	 	Voice
	[***]
	 	Cincinnati
	 	OH
	 	Symetra - Cincinnati
	 	Voice
	[***]
	 	Cincinnati
	 	OH
	 	Symetra - Cincinnati
	 	Voice
	[***]
	 	Cincinnati
	 	OH
	 	Symetra - Cincinnati
	 	Voice
	[***]
	 	Miami
	 	FL
	 	Symetra - Miami
	 	Voice
	[***]
	 	Miami
	 	FL
	 	Symetra - Miami
	 	Voice
	[***]
	 	Miami
	 	FL
	 	Symetra - Miami
	 	Voice
	[***]
	 	Miami
	 	FL
	 	Symetra - Miami
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	1     |

	 	Appendix E.1 — Voice Communications Hardware	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 
	Remote Device Name	 	City	 	State	 	Site Alias	 	Network Type
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	2     |

	 	Appendix E.1 — Voice Communications Hardware	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 
	Remote Device Name	 	City	 	State	 	Site Alias	 	Network Type
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Itasca
	 	IL
	 	Symetra-Chicago
	 	Voice
	[***]
	 	Itasca
	 	IL
	 	Symetra-Chicago
	 	Voice
	[***]
	 	Itasca
	 	IL
	 	Symetra-Chicago
	 	Voice
	[***]
	 	Itasca
	 	IL
	 	Symetra-Chicago
	 	Voice
	[***]
	 	Itasca
	 	IL
	 	Symetra-Chicago
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	Plano
	 	TX
	 	Symetra-Plano
	 	Voice
	[***]
	 	San Diego
	 	CA
	 	Symetra-San Diego
	 	Voice
	[***]
	 	San Diego
	 	CA
	 	Symetra-San Diego
	 	Voice
	[***]
	 	San Diego
	 	CA
	 	Symetra-San Diego
	 	Voice
	[***]
	 	San Diego
	 	CA
	 	Symetra-San Diego
	 	Voice
	[***]
	 	San Diego
	 	CA
	 	Symetra-San Diego
	 	Voice
	[***]
	 	Bethel Park
	 	PA
	 	Symetra - Bethel Park
	 	Voice
	[***]
	 	Bethel Park
	 	PA
	 	Symetra - Bethel Park
	 	Voice
	[***]
	 	Bethel Park
	 	PA
	 	Symetra - Bethel Park
	 	Voice
	[***]
	 	Bethel Park
	 	PA
	 	Symetra - Bethel Park
	 	Voice
	[***]
	 	Bethel Park
	 	PA
	 	Symetra - Bethel Park
	 	Voice
	[***]
	 	Boston
	 	MA
	 	Symetra-Boston
	 	Voice
	[***]
	 	Boston
	 	MA
	 	Symetra-Boston
	 	Voice
	[***]
	 	Boston
	 	MA
	 	Symetra-Boston
	 	Voice






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	3     |

	 	Appendix E.1 — Voice Communications Hardware	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











	 	 	 	 	 	 	 	 	 
	Remote Device Name	 	City	 	State	 	Site Alias	 	Network Type
	[***]
	 	Boston
	 	MA
	 	Symetra-Boston
	 	Voice
	[***]
	 	South Windsor
	 	CT
	 	Symetra-Hartford
	 	Voice
	[***]
	 	South Windsor
	 	CT
	 	Symetra-Hartford
	 	Voice
	[***]
	 	South Windsor
	 	CT
	 	Symetra-Hartford
	 	Voice
	[***]
	 	South Windsor
	 	CT
	 	Symetra-Hartford
	 	Voice
	[***]
	 	South Windsor
	 	CT
	 	Symetra-Hartford
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Norcross
	 	GA
	 	Symetra-Atlanta
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	[***]
	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





	 	 	 	 	 
	4     |

	 	Appendix E.1 — Voice Communications Hardware	 	 
	 

	 	These materials are considered confidential and proprietary
	 	






 









 











Appendix E.2 — Voice Communications Software




	 	 	 	 	 		 
	Vendor	 	Model	 	Version
	Avaya

	 	Definity Audix
	 	 	[***]	 
	Avaya

	 	CM on G3Si
	 	 	[***]	 
	Biscom Inc.

	 	FAXCOM
	 	 	[***]	 
	Avaya

	 	CMS
	 	 	[***]	 
	Avaya

	 	MM ( SFC Voice Mail )
	 	 	[***]	 
	Avaya

	 	Telephony CTI
	 	 	[***]	 
	Avaya

	 	CM on S8700
	 	 	[***]	 
	Veramark

	 	ECAS
	 	 	[***]	 
	NICE

	 	NICE
	 	 	[***]	 
	Edify

	 	IVR	 	 	 	 
	Edify

	 	IVR	 	 	 	 
	Avaya

	 	IP Office 406 v2
	 	 	[***]	 
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	Avaya

	 	IP Office 406 v2
	 	 	[***]	 
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	RedSky

	 	RedSky E911
	 	 	[***]	 
	Avaya

	 	IP Office 403
	 	 	[***]	 
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	Avaya

	 	IP Office 500
	 	 	[***]	 
	Avaya

	 	IP Office 406 v2
	 	 	[***]	 
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	Avaya

	 	Partner ACS
	 	 	[***]	 
	Avaya

	 	Partner VS Mail
	 	 	[***]	 
	Avaya

	 	IP Office 406 v2
	 	 	[***]	 
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	Avaya

	 	Partner ACS
	 	 	[***]	 
	Avaya

	 	Partner VS Mail
	 	 	[***]	 
	Avaya

	 	IP Office 406 v2
	 	 	[***]	 






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 	 
	1     |

	 	Appendix E.2 — Voice Communications Software	 	 
	 
	 	These materials are considered confidential and proprietary
	 	






 









 










	 	 	 	 	 	 	 
	Vendor	 	Model	 	Version
	Avaya

	 	Voice Mail Pro
	 	 	[***]	 
	Avaya

	 	IP Softphone
	 	 	[***]	 
	Avaya

	 	CMS Supervisor
	 	 	[***]	 
	Reliatel

	 	Reliatel
	 	 	[***]	 






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 	 
	2     |

	 	Appendix E.2 — Voice Communications Software	 	 
	 

	 	These materials are considered confidential and proprietary
	 	







 











 











     Appendix E.3 – Voice Communications Circuits




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Network	 	Circuit	 	Channels
	Remote Device Name	 	City	 	State	 	Site Alias	 	Type	 	Type	 	or Type
	[***]	 	Norcross
	 	GA
	 	Symetra – Atlanta
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Norcross
	 	GA
	 	Symetra – Atlanta
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bethel Park
	 	PA
	 	Symetra – Bethel Park
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Boston
	 	MA
	 	Symetra – Boston
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Cincinnati
	 	OH
	 	Symetra – Cincinnati
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Cincinnati
	 	OH
	 	Symetra – Cincinnati
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Cincinnati
	 	OH
	 	Symetra – Cincinnati
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Cincinnati
	 	OH
	 	Symetra – Cincinnati
	 	Voice
	 	Analog
	 	Loop start







 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 	 
	1

	 	|     Appendix E.3 – Voice Communications Circuits

      These materials are considered confidential and proprietary
	 	






 









 










	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Network	 	Circuit	 	Channels
	Remote Device Name	 	City	 	State	 	Site Alias	 	Type	 	Type	 	or Type
	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Exton
	 	PA
	 	Symetra – Exton
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Indianapolis
	 	Indiana
	 	Symetra – Indianapolis
	 	Voice
	 	Analog
	 	Centrex

	[***]	 	Itasca
	 	IL
	 	Symetra – Itasca
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Itasca
	 	IL
	 	Symetra – Itasca
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Itasca
	 	IL
	 	Symetra – Itasca
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Itasca
	 	IL
	 	Symetra – Itasca
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Itasca
	 	IL
	 	Symetra – Itasca
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Miami
	 	FL
	 	Symetra – Miami
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Miami
	 	FL
	 	Symetra – Miami
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Miami
	 	FL
	 	Symetra – Miami
	 	Voice
	 	Analog
	 	Loop start







 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 	 
	2

	 	|     Appendix E.3 – Voice Communications Circuits

      These materials are considered confidential and proprietary
	 	






 









 










	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Network	 	Circuit	 	Channels
	Remote Device Name	 	City	 	State	 	Site Alias	 	Type	 	Type	 	or Type
	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Plano
	 	TX
	 	Symetra – Plano
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	San Diego
	 	CA
	 	Symetra – San Diego
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	San Diego
	 	CA
	 	Symetra – San Diego
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	South Windsor
	 	CT
	 	Symetra – South Windsor
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start







 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 	 
	3

	 	|     Appendix E.3 – Voice Communications Circuits

      These materials are considered confidential and proprietary
	 	






 









 










		 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Network	 	Circuit	 	Channels
	Remote Device Name	 	City	 	State	 	Site Alias	 	Type	 	Type	 	or Type
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Financial Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start







 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 	 
	4

	 	|     Appendix E.3 – Voice Communications Circuits

      These materials are considered confidential and proprietary
	 	






 









 










	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	Analog
	 	Loop start

	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	T-1
	 	 	23	 
	[***]	 	Bellevue
	 	WA
	 	Symetra Key Center
	 	Voice
	 	T-1
	 	 	23	 






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 	 
	5

	 	|     Appendix E.3 – Voice Communications Circuits

      These materials are considered confidential and proprietary
	 	







 










 





SCHEDULE 2F

HELP DESK SERVICES SOW




[Attached Hereto]




SCHEDULE 2F




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




Schedule 2F




Help Desk Services SOW




for




Symetra
Life Insurance Company (Symetra)




August 1, 2009




			
	 	 	 
	 
	 	Confidential Information


Page i






 









 





TABLE
OF CONTENTS




	 	 	 	 	 
	1.0 Help Desk Services Overview and Objectives
	 	 	3	 
	 
	 	 	 	 
	1.1 Services Overview
	 	 	3	 
	 
	 	 	 	 
	1.2 Service Objectives
	 	 	3	 
	 
	 	 	 	 
	2.0 Service Environment
	 	 	3	 
	 
	 	 	 	 
	2.1 Scope of the Infrastructure to be Supported
	 	 	3	 
	 
	 	 	 	 
	3.0 Help Desk Support Services Requirements
	 	 	5	 
	 
	 	 	 	 
	3.1 Service Descriptions and Roles & Responsibilities
	 	 	5	 
	 
	 	 	 	 
	3.2 Exclusions
	 	 	10	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	11	 
	 
	 	 	 	 
	4.1 Purpose
	 	 	11	 
	 
	 	 	 	 
	4.2 Service Level Agreements (SLAs)
	 	 	11	 
	 
	 	 	 	 
	4.3 Reports
	 	 	12	 
	 
	 	 	 	 
	5.0 Referenced Schedule Appendices and Agreement Schedules
	 	 	12	 
	 
	 	 	 	 
	5.1 Referenced Help Desk Services Schedule Appendices
	 	 	12	 
	 
	 	 	 	 
	5.2 Referenced Agreement Schedules
	 	 	12	 






List of Tables




	 	 	 	 	 	 	 
	Table 1.

	 	SPOC Roles and Responsibilities
	 	 	6	 
	Table 2.

	 	Help Desk Operations and Administration Roles and Responsibilities
	 	 	6	 
	Table 3.

	 	Ticket Management Roles and Responsibilities
	 	 	7	 
	Table 4.

	 	Remote Desktop Management Roles and Responsibilities
	 	 	8	 
	Table 5.

	 	Self-Help Roles and Responsibilities
	 	 	9	 
	Table 6.

	 	Exception Requests
	 	 	9	 
	Table 7.

	 	Planning and Analysis Roles and Responsibilities
	 	 	10	 
	Table 8.

	 	Reporting Roles and Responsibilities
	 	 	10	 
	Table 9.

	 	Intentionally Deleted
	 	 	11	 
	Table 10.

	 	Response Time SLA
	 	 	11	 
	Table 11.

	 	Incident Resolution SLAs
	 	 	12	 






			
	 	 	 
	 
	 	Confidential Information


Page 2






 









 





Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




1.0 Help Desk Services Overview and Objectives




1.1 Services Overview



Help desk Services are the Services and activities, as detailed in this Schedule 2F , required to
coordinate and respond to problems and Service Requests made by Symetra. The help desk is
responsible for providing a toll-free number for access to help dDesk sSingle-pPoint-of-cContact
(“SPOC”) and for providing end-to-end ownership (e.g., logging, tracking, resolution and reporting)
of tickets and Service Requests. Tickets and Services Requests can be resolved by help desk
Personnel or may need to be referred/escalated to more specialized entities for resolution such as
Symetra Personnel (including ACS Subcontractors), a vendor or other designated Third Parties. As
part of the help desk Services, ACS will coordinate the Root Cause Analysis process.



As depicted in Figure 1 below, in addition to the Services described in this Schedule 2F, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the Cross-Functional Services SOW, and all SOWs within
the scope of the Agreement.




Cross-Functional Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data

	 	Distributed
	 	Data
	 	Voice
	 	Help
	 	Output
	 	Content
	Center

	 	Computing
	 	Network
	 	Comm.
	 	Desk
	 	Processing
	 	Management
	Services

	 	Services
	 	Services
	 	Services
	 	Services
	 	Services
	 	Services
	SOW

	 	SOW
	 	SOW
	 	SOW
	 	SOW
	 	SOW
	 	SOW






Figure 1: Service Towers with Cross-Functional View




1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced help desk Services and this Schedule 2F.





	 	§	 	Provide IT customer service and problem resolution 24X7x365 through
self-service abilities and skilled help desk Personnel in the areas of industry
standard IT products
	 
	 	§	 	Provide Symetra efficiency and effectiveness by adopting
ACS leveraged knowledge databases and best practices in the areas of customer
reporting, logging, tracking, resolving of IT problems and Service Requests
	 
	 	§	 	Provide skilled help desk support for new technologies early in their life cycle
while maintaining support for older technologies
	 
	 	§	 	Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2F.





2.0 Service Environment




2.1 Scope of the Infrastructure to be Supported



The types of calls to be handled by ACS help desk include:




			
	 	 	 
	 
	 	Confidential Information 


Page 3






 









 





Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW





	 	§	 	Infrastructure
	 
	 	§	 	Systems Software (e.g., operating systems, utilities)
	 
	 	§	 	Packaged office productivity Software 
	 
	 	§	 	 Password
resets
	 
	 	§	 	Symetra applications (tracking and escalating to Symetra only)




ACS will provide help desk Services specified in this Schedule for the following Symetra:





	Service
Towers:
	 
	 	§	 	Schedule 2A — Cross-Functional Services SOW
	 
	 	§	 	Schedule 2B — Data Center Services SOW
	 
	 	§	 	Schedule 2C — Distributed Computing Services SOW
	 
	 	§	 	Schedule 2D — Data Network Services SOW
	 
	 	§	 	Schedule 2E — Voice Communications Services
	 
	 	§	 	Schedule 2G — Output Processing Services SOW
	 
	 	§	 	Schedule 2H — Content Management SOW




The following sub-sections specify the appendices and other relevant materials containing details
of the help desk Services environment to be supported/complied with. Service environment appendices
are to be maintained and reviewed with Symetra by ACS and made available to Symetra on a quarterly
basis.




2.1.1 Hardware and Software



A list of Symetra help desk supported Software and hardware is provided in Appendix F.1 — Help Desk
Supported Software and in Appendix F.2 — Help Desk Supported Hardware.




2.1.2 Help Desk Software, Tools and Knowledge Databases



A list of Software, tools and knowledge databases that ACS will use in the delivery of the help
desk Services will be provided as Appendix F.3- Help Desk Software, Tools and Knowledge Databases




2.1.3 Service Locations


A description of the Symetra service locations for which ACS will provide help desk Services is
provided in Attachment B of the Agreement.


2.1.4 Personnel





	 	 	 	ACS is responsible for staffing skilled and appropriately certified help desk Personnel
required to perform the Services required hereunder in accordance with the SLRs set forth
in this SOW.





			
	 	 	 
	 
	 	Confidential Information


Page 4






 









 





Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




3.0 Help Desk Support Services Requirements




3.1 Service Descriptions and Roles & Responsibilities



In addition to the Services, activities, and roles and responsibilities described in Schedule 2A —
Cross-Functional Services SOW, ACS is responsible for the following help desk support Services,
activities and roles and responsibilities.



The following tables identify each Party’s roles and responsibilities associated with this Schedule
2F. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2F.




3.1.1 General Responsibilities



The following table identifies the general roles and responsibilities associated with help desk
Services. General Roles and Responsibilities




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Maintain the help desk, including systems necessary to document, track
and manage End-User request for Services, inquiries, Incidents and
problem notifications
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Provide a SPOC for and coordinate all requests for Service in the service
areas supported under the terms of the Agreement (e.g., IMACs)
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Provide expert assistance for Levels 1, 2 and 3 inquiries on the features,
functions and usage of all commercial-off-the-shelf (“COTS”) systems in
use at Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Provide Level 1 assistance to inquiries on the features, functions and
usage of Symetra custom applications/software based on information
obtained from Symetra knowledge transfer
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Confirm the requirements and scope of End-User ticket requests (e.g.,
IMAC requests) and acquire Symetra approval in accordance with
Symetra policies and procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Identify, escalate, manage and validate Incident resolution and close
problems
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Perform analysis of Symetra technology, including acquiring the Symetra
management team feedback, to identify the appropriate sets of skills,
training, and experience needed by help desk Personnel
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Provide Symetra with a detailed explanation of outages that identify the
regional impact, source of outage, and preventative measures being
taken to prevent future similar outages
	 	X	 	 






			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




3.1.2 Help Desk End-User Services




3.1.2.1 Single Point of Contact (“SPOC”)



The following table identifies SPOC roles and responsibilities.




Table 1. SPOC Roles and Responsibilities




	 	 	 	 	 	 	 	 	 
	SPOC Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Provide SPOC call-in access via a toll-free number for all help desk
Services described in this Schedule 2Facross all Symetra IT Service
Towers and Symetra locations
	 	X
	 
	 	 	 	 
	2.

	 	Provide for multiple alternative communications channels, including
voice messages, email and intranet. In the case of voice
communications, any IVR system must allow for immediate exit from
the system and live communication with a help desk agent
	 	X
	 
	 	 	 	 
	3.

	 	Record and redirect non-IT Service Tower Incidents and Service
Requests
	 	X






3.1.2.2 Help Desk Operations and Administration



The following table identifies help desk operations and administration roles and responsibilities.




Table 2. Help Desk Operations and Administration Roles and Responsibilities




	 	 	 	 	 	 	 
	Help Desk Operations Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop, document and maintain operational procedures which meet
Symetra requirements and adhere to defined help desk policies
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve operational procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Receive, track, answer and resolve Symetra End-User and technical
Personnel calls
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Coordinate IMACs, including all Services Towers
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Provide “how-to” and Level 2 assistance for Symetra-defined COTS
applications included in its distributed computing environment
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Coordinate employee user account administration, activation, changes
and terminations, including: password/account setup and reset,
remote access connectivity, e-mail accounts, End-User IDs, password
resets, remote paging devices, voicemail administration, telephone
lines, secure ID cards, and catalog quotations.
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Coordinate end-to-end Incident identification, escalation, resolution
and closure process
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Provide additional resources as needed during planned and
unplanned critical events
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Select, implement and operate Software and hardware (e.g., IVR)
needed to collect, track and manage Service Requests received by
the help desk
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Proactively work with Symetra operational and technical Personnel to
identify solutions that minimize the need to call the help desk (e.g.,
additional End-User training, Self-Help support Services
opportunities, Root Cause Analysis)
	 	X	 	 






			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




	 	 	 	 	 	 	 
	Help Desk Operations Roles and Responsibilities	 	ACS	 	Symetra
	11.

	 	Review and approve solutions that minimize the need to call the help
desk
	 	 	 	X
	 
	 	 	 	 	 	 
	12.

	 	Support Symetra policies and best practices
	 	X	 	 






	 	 	 	 	 	 	 
	Help Desk Administration Roles and Responsibilities	 	ACS	 	Symetra
	13.

	 	Develop and document help desk administration procedures which
meet Symetra requirements and adhere to defined help desk policies
	 	X	 	 
	 
	 	 	 	 	 	 
	14.

	 	Review help desk administration procedures
	 	 	 	X
	 
	 	 	 	 	 	 
	15.

	 	Track, manage, and report help desk utilization
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Provide escalation contact list(s) for Symetra contacts
	 	 	 	X
	 
	 	 	 	 	 	 
	17.

	 	Maintain and provide escalation contact list(s) for all Service Towers
(including Third Parties such as vendors and service providers)
	 	X	 	 
	 
	 	 	 	 	 	 
	18.

	 	Issue broadcasts or other notices to provide status updates as
required for planned and unplanned events
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Provide End-User or manager online portal access to Service
Requests and Incident reports
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Develop and execute procedures for conducting End-User satisfaction
surveys according to SLAs
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Review and approve procedures for conducting End-User satisfaction
surveys
	 	 	 	X
	 
	 	 	 	 	 	 
	22.

	 	Maintain a continuous improvement program that improves help desk
Services using metrics to improve Service delivery
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Identify, document and review with Symetra solutions that minimize
the need to call the help desk (e.g., additional End-User training, Self
Help opportunities, Root Cause Analysis)
	 	X	 	 
	 
	 	 	 	 	 	 
	24.

	 	Approve solutions that minimize the need to call the help desk
	 	 	 	X
	 
	 	 	 	 	 	 
	25.

	 	Coordinate and make available environment documentation (e.ge.,
network configuration and inventory of Software to be supported)
	 	X	 	 






3.1.2.3 Ticket Management



Ticket management Services are the activities associated with end-to-end Incident management and
End-User Service Request processes common to all supported Services (e.g., Incidents, Service
Requests, problems and changes). Ticket management includes escalation to Level 2 and 3 specialists
through a well-defined process, including ACS’ primary resources, Third Parties, such as hardware
and Software suppliers, other Third-Party service providers as well as Symetra’s internal
technical support resources. The following table identifies the ticket management roles and
responsibilities.




Table 3. Ticket Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Ticket Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify and describe priorities, response and resolution targets for
Tickets of differing impacts
	 	 	 	X






			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




	 	 	 	 	 	 	 
	Ticket Management Roles and Responsibilities	 	ACS	 	Symetra
	2.

	 	Provide a system to document, manage and track all Incidents,
problem reports and inquiries regardless of the means by which the
request is submitted (e.g., telephone, email, fax, and direct online
input by End-Users)
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Develop procedures to receive and respond to Symetra tickets for
Service according to defined prioritization and resolution targets.
Ensure that response to tickets is based on defined SLRs.
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Review and approve procedures to receive and respond to Symetra
tickets.
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Review and approve procedures for the escalation of tickets
	 	 	 	X
	 
	 	 	 	 	 	 
	6.

	 	Resolve Incidents within prescribed time limits, if possible, otherwise
escalate to appropriate Level 2 resource
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Troubleshoot Incidents using ACS’s knowledge databases and/or
Third Party knowledge databases (e.g., application vendor knowledge
databases)
	 	X	 	 
	 
	 	 	 	 	 	 
	8.

	 	Identify problem characteristics and Root Cause Analysis upon
request
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Categorize, prioritize and log all tickets (e.g. inquiries/problems/service
requests) in the ticket system
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Monitor tickets and escalate per policies and procedures until
resolution and End-User satisfaction
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Verify acceptance of Services by contacting the End-User to confirm
results and level of satisfaction
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Ensure that inventory and configuration management records are
updated to reflect completed Service Requests (e.g., IMACs)) and
incidents upon resolution of ticket
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Document solutions to resolve Incidents in knowledge database
	 	X	 	 






3.1.2.4 Remote Desktop Management



ACS shall have and use the ability to manage desktop devices and Software remotely whenever
possible to resolve tickets. Remote desktop management Services are those Services required to
manage and control desktop devices and Software over the network. This includes maintaining and
troubleshooting the desktop operating system and supported desktop applications electronically to
minimize the need to dispatch technical Personnel. The following table identifies the remote
desktop management roles and responsibilities.




Table 4. Remote Desktop Management Roles and Responsibilities




	 	 	 	 	 	 	 
	Remote Desktop Management Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	 Recommend and develop policies for the use of remote control tools
for maintenance and troubleshooting
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	 Review and approve policies for the use of remote control tools for
maintenance and troubleshooting	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	 Diagnose issues and requests using remote control capability and
when possible implement corrective actions to resolve problems. If
resolution is not possible escalate per the escalation procedures
	 	X	 	 






			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




	 	 	 	 	 	 	 	 	 
	Remote Desktop Management Roles and Responsibilities	 	ACS	 	Symetra
	4.

	 	Utilize automated and remote control tools to manage and to maintain
configuration and inventory information
	 	X






3.1.2.5 Self-Help



ACS shall provide End-User Self Help capabilities. Self-Help includes password resets, problem
diagnosis and resolution, IVR, out-of-prime time voice messaging with guaranteed callback response,
and intranet-based automated Self-Help. The following table identifies the Self-Help roles and
responsibilities.




Table 5. Self-Help Roles and Responsibilities




	 	 	 	 	 	 	 
	Self-Help Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify requirements for Self-Help capabilities
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Implement Self-Help capabilities that enable End-Users to perform self
service such as password resets and other administrative functions
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Monitor and review the effectiveness of Self-Help capabilities and
usage
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Provide data required for Symetra to monitor and measure
effectiveness of Self-Help capabilities and usage
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Develop recommendations for and implement improvements to Self-
Help capabilities (see Schedule 2A for general improvement
recommendation process)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Review and approve improvements to Self-Help
	 	 	 	X
	 
	 	 	 	 	 	 
	7.

	 	Implement Symetra-approved Self-Help improvements
	 	X	 	 






3.1.2.6 Exception Requests



The exception request process is used by End-Users to fulfill requests for products or Services
that are outside of standard Symetra policies, such as more memory for their PC or international
calling access on their phone line.



ACS will develop, implement, and maintain an exception process and perform the activities required
to collect the request, analyze, recommend, and process the request to fulfillment or denial and
advise the originator of the status. Upon approval, ACS will take the necessary action to implement
the request. The following table identifies the exception requests roles and responsibilities.




Table 6. Exception Requests




	 	 	 	 	 	 	 
	Exception Requests Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Develop and document exception request procedures
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Review and approve ACS exception process
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Document exception requests in ticket system
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Provide request status to requestor when approved
	 	X	 	 






			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




3.1.3 Other Responsibilities




3.1.3.1 Planning and Analysis



The following table identifies additional planning and analysis roles and responsibilities
associated with this Schedule 2F.




Table 7. Planning and Analysis Roles and Responsibilities




	 	 	 	 	 	 	 
	Planning and Analysis Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Identify and recommend ongoing help desk Services that best meet
Symetra’s business needs.
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Approve help desk Services.
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Perform operational planning for help desk capacity and performance
purposes
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Determine transitional plan and issues regarding facilities, layout and
integration for any newly recommended and approved help desk
Services.
	 	X	 	 
	 
	 	 	 	 	 	 
	5.

	 	Perform analysis of Symetra environment, including acquiring Symetra
management team feedback to identify the appropriate sets of skills,
training, and experience needed by help desk Personnel
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Recommend Incident management, reporting standards and policies
	 	X	 	 






3.1.3.2 Procurement



Subject to Symetra’s procurement policies, approval process and preferred supplier list, ACS shall
respond to procurement requests in accordance with the agreed to Service Request process.




3.1.3.3 Reporting Services



The following table identifies additional reporting roles and responsibilities that are specific to
this Schedule 2F.




Table 8. Reporting Roles and Responsibilities




	 	 	 	 	 	 	 
	Reporting Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Report on help desk statistics and trends as requested (e.g., service
request volumes and trends by types of End-Users)
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Report on trends in Service Requests indicating a need for training
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Audit results and operations periodically
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Provide online portal access to Symetra help desk reports
	 	X	 	 






3.2 Exclusions



The following items are specifically excluded from this Schedule 2F:





	 	a.	 	Tracking and resolution of requests outside of the Services referenced in Figure 1 above
	 
	 	b.	 	Distribution partners and policy holders





			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




4.0 Service Management




4.1 Purpose



A key objective of this Agreement is to attain SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or Services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in Section 4.3 of this Schedule 2F.



ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this Schedule 2F.




4.2 Service Level Agreements (SLAs)



The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.




Table 9. Intentionally Deleted



This table intentionally left blank.




Table 10. Response Time SLA




	 	 	 
	Definition

	 	Response time is the number of seconds or cycles it takes any representative of
Symetra to connect with ACS’s contact center representative. ACS will provide toll
free telephone lines in adequate quantity to handle call volume, ACD system to
record call date, time and duration information, and electronic interface to all
systems for monitoring and reporting.
	 
	 

	 	SLR/SLA Response Time coverage is Monday — Friday 0400-1900






	 	 	 	 	 	 	 	 	 
	Help Desk	 	 	 	 	 	 
	Incident	 	 	 	 	 	 
	Resolution	 	Service Measure	 	Performance Target	 	SLR
	Speed-to-answer

	 	Phone response time
	 	[***]	 	 	[***]	
	Call abandonment rate

	 	Phone response time
	 	[***]	 	 	[***]	
	Email response rate

	 	Online response time
	 	[***]	 	 	[***]	
	Voicemail 

response rate

	 	Voicemail response time

(from manual input into the

ticketing system)
	 	[***]	 	 	[***]	
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Tool/Source Data
	 	As provided in the Spec Sheet	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




Table 11. Incident Resolution SLAs




	 	 	 
	Definition

	 	The time elapsed from the initiation of the Incident until Service is restored.
SLR/SLA is based on 24x7x365 coverage






Incident Resolution SLAs




	 	 	 	 	 	 	 	 	 
	Help Desk Incident	 	 	 	 	 	 
	Resolution	 	Service Measure	 	Performance Target	 	SLR
	First Contact
Resolution of
resolvable Incident

	 	First Contact Resolution of

resolvable Incident
	 	[***]	 	 	[***]	
	Incident closure notice
 (via e-mail and/or phone)

	 	Elapsed time
	 	[***]	 	 	[***]	
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 

	 	Measurement Tool/Source

Data
	 	As provided in the Spec Sheet	 	 	 	 






4.3 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLRs/SLAs and other help desk activity reports
specified in this Schedule 2F.




5.0 Referenced Schedule Appendices and Agreement Schedules




5.1 Referenced Help Desk Services Schedule 2F Appendices




	 	 	 
	Schedule Appendix	 	Description
	F.1

	 	Help Desk Supported Software
	 
	 	 
	F.2

	 	Help Desk Supported Hardware
	 
	 	 
	F.3

	 	Help Desk Software, Tools and Knowledge Databases






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 2A

	 	Cross-Functional Services SOW
	 
	 	 
	Schedule 2B

	 	Data Center Services SOW
	 
	 	 
	Schedule 2C

	 	Distributed Computing Services SOW
	 
	 	 
	Schedule 2D

	 	Data Network Services SOW
	 
	 	 
	Schedule 2E

	 	Voice Communications Services SOW






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





			
	 	 	 
	 
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Symetra Life Insurance Company (Symetra)

Schedule 2F—Help Desk Services SOW




	 	 	 
	Agreement Schedule	 	Description
	 
	Schedule 2G

	 	Output Processing Services SOW
	 
	 	 
	Schedule 2H

	 	Content Management SOW
	 
	 	 
	Schedule 5

	 	Fee Reductions






Confidential Information




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	Symetra Distributed	 	Help Desk	 	Core Image	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	Applications	 	Supported	 	Applications	 	Standard	 	Not Supported	 	Needs Req.	 	License count	 	Site License	 	Quantity amount	 	Notes
	Office Suite Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Office XP

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Option during image deployment; candidate for retirement pending Symetra approval
	Office 2003 (Access, Excel,
Outlook,
PowerPoint, Word)

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Not deployed as a part of the image; candidate for retirement pending Symetra approval
	Office 2007

	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	 	 	Option during image deployment
	Office Communicator

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Office Live Meeting

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Spreadsheet Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Word Processing
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Presentation Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Harvard Instant Charts
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Desktop Publication Apps.
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Adobe Acrobat

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Adobe Reader

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Frontpage

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Publisher

	 	x
	 	 	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Graphic Design applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Grabbit 2.5

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Local Database Applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MS Access — Customized

	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Database Reporting Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Crystal Reports

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Reports Facilitator

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Database Client
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	IBM DB2 Connect

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Terminal Server applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Citrix XenApp

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Microsoft RDP Terminal 

Service Client

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	E-mail applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Outlook

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	MailMarshal * — scanning

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Ironport SaaS — scanning

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	PDA applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	BlackBerry Desktop Software

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Calendar applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Outlook

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Accounting applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	MFACT

	 	 	 	 	 	 	 	x
	 	 	 	 	 	 	 	 	 	We take requests for code promotion and pass on to APS CAS
	Microcash for Windows

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	F.2 — Help Desk Supported SW
	 	Page 1 of 5






					
	 	 	 	 	 
	 
	 	Appendix F.1 — Help Desk Supported Software.xls
	 	 





 









 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Symetra Distributed	 	Help Desk	 	Core Image	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	Applications	 	Supported	 	Applications	 	Standard	 	Not Supported	 	Needs Req.	 	License count	 	Site License	 	Quantity amount	 	Notes
	Finance applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Flexsoft

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	FundStation

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Quicken

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Programming applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Remedy (Action Request)

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Seaview

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	VPN applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cisco VPN Client

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Internet applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Internet Explorer 6.0 (Office XP Only)

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Internter Explorer 7.0 (Office 2007 Only

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Communication applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	CentreVue

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	NICE Universe

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Phone 2PC Recording

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Faxing applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Enterprise Fax Manager

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Fax Util

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	WinFax

	 	x
	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 
	Flowcharting applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Visio

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Visio Viewer

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Contact Management Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Bacon’s MediaSource

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Project Tracking Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Project

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Simply TIME (task manager)

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Virus applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	McAfee Anti-Virus

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Print Utility applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	PrintNow!

	 	x
	 	 	 	 	 	x
	 	 	 	 	 	 	 	 	 	Handle installation requests
	Scanning Software Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Handicap Utility
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Jaws Software

	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Video Conferencing Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Security applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cyber Gatekeeper Agent

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Notebook applications only






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	F.2 — Help Desk Supported SW
	 	Page 2 of 5






					
	 	 	 	 	 
	 
	 	Appendix F.1 — Help Desk Supported Software.xls
	 	 





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Symetra Distributed	 	Help Desk	 	Core Image	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	Applications	 	Supported	 	Applications	 	Standard	 	Not Supported	 	Needs Req.	 	License count	 	Site License	 	Quantity amount	 	Notes
	SafeBoot

	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	CyberArmor

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Notebook applications only
	FAZAM 2000

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Reference applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	NILS

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Operating Systems Apps
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Windows 2000 sp3

	 	x
	 	x
	 	x
	 	 	 	 	 	 	 	 	 	 	 	Candidate for retirement pending Symetra approval
	Windows XP SP2

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Undefined applications
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Ameritech White and Yellow Pages

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Catapult Training

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Chase Insight & Reporter

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Desktop Submit

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	EFTPS for Windows 01.07.01

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	EOSI/CLAS (Library copyright)

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Extra! 6.71

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	EZ2000

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	FlashPlayer

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	Shockwave Player

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	ICW Required

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Iomega Tools

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Message Manager

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	MMCD

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	MSDN

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	PBS

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	DirectX

	 	x
	 	x
	 	x
	 	 	 	x
	 	x	 	 	 	 	 	 
	Panagon Document Management

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	PCAnywhere

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	PGP Encryption

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	SafeBoot

	 	x
	 	x
	 	x	 	 	 	 	 	 	 	 	 	 	 	 
	PowerSelect

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Qview4

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	RoboHelp Office 2000

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Skill Vantage

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Snag-It! (screen shot capture)

	 	x
	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Source OffSite 3.5.1

	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 	 	 
	Spencer CD

	 	 	 	 	 	 	 	x
	 	 	 	x	 	 	 	 	 	 
	Trellis

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Unicenter

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	UVT

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	F.2 — Help Desk Supported SW
	 	Page 3 of 5






					
	 	 	 	 	 
	 
	 	Appendix F.1 — Help Desk Supported Software.xls
	 	 





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Symetra Distributed	 	Help Desk	 	Core Image	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	Applications	 	Supported	 	Applications	 	Standard	 	Not Supported	 	Needs Req.	 	License count	 	Site License	 	Quantity amount	 	Notes
	Web IIS

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	
WebTrends

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	WELL Concession Calculator

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Window’s MDAC

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Window’s Media Player

	 	x
	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	Winrapid Teledex

	 	 	 	 	 	 	 	 	 	x	 	 	 	 	 	 	 	 
	WinZip

	 	x
	 	x
	 	x
	 	 	 	x	 	 	 	 	 	 	 	 






					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	F.2 — Help Desk Supported SW
	 	Page 4 of 5






					
	 	 	 	 	 
	 
	 	Appendix F.1 — Help Desk Supported Software.xls
	 	 





 









 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Symetra Distributed	 	Help Desk	 	Core Image	 	 	 	 	 	Bus.	 	 	 	 	 	Limited	 	 
	Applications	 	Supported	 	Applications	 	Standard	 	Not Supported	 	Needs Req.	 	License count	 	Site License	 	Quantity amount	 	Notes
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 







 




			
	*	 	To be replaced by IronPort SaaS per transformation schedule.





					
	 	 	 	 	 
	ACS confidential and proprietary.
	 	F.2 — Help Desk Supported SW
	 	Page 5 of 5






					
	 	 	 	 	 
	 
	 	Appendix F.1 — Help Desk Supported Software.xls
	 	 






 











 





Appendix F.2 Help Desk Supported Hardware

Desktop Computers

Dell Optiplex GX520

Dell Optiplex 740

Dell Optiplex 745

Compaq Deskpro

Compaq Deskpro 4000 266MHz

Compaq Deskpro EN 1GHz CMT

Compaq Deskpro EN 350MHz Tower

Compaq Deskpro EN 450MHz Tower

Compaq Deskpro EN 733MHz CMT

Compaq Deskpro EN 866MHz CMT

Compaq Deskpro EP 500MHz CMT

Compaq Deskpro EP 550MHz CMT

Compaq Evo D500 1.7GHz CMT

Compaq Evo D500 1.8GHz CMT

Compaq Evo D510 2.4GHz CMT

Hewlett Packard DC5000 2.8GHz CMT

Hewlett Packard DC5000 2.8GHz SFF

Hewlett Packard DC5000MT 2.8GHz SFF

Hewlett Packard Evo D530 2.8ghz SFF

HP Compaq DC7600 Convertible Minitower




Laptop Computers

Dell E6400

Dell D410

Dell D610

Dell D620

Dell D630

Dell Latitude M6300    ** Model Exception — Single User Only

Alva pro braille terminal




Apple Computers

Apple PowerMac G5




Desktop Printers

Dymo (Co-star) Printer

Canon BJC-1000 Printer

Canon BJC-250 Printer

Canon FilePrint 400

Canon i560 Desktop Photo Printer

Hewlett Packard LaserJet 3020 All-in-One

Hewlett Packard Business Ink Jet 1100

Hewlett Packard Business Ink Jet 1200

Hewlett Packard CP1700 Printer

Hewlett Packard DesignJet 750C Plus

Hewlett Packard DeskJet 1000C

Hewlett Packard DeskJet 1120C

Hewlett Packard DeskJet 5440

Hewlett Packard DeskJet 5550

Hewlett Packard DeskJet 5650

Hewlett Packard DeskJet 6122




					
	 	 	 	 	 
	ACS confidential and proprietary
	 	F.2 — Help Desk Supported HW
	 	Page 1 of 5






 









 






Hewlett Packard DeskJet 6540

Hewlett Packard DeskJet 670C

Hewlett Packard DeskJet 6840

Hewlett Packard DeskJet 6940

Hewlett Packard DeskJet 695C

Hewlett Packard DeskJet 710C

Hewlett Packard DeskJet 720C

Hewlett Packard DeskJet 810C

Hewlett Packard DeskJet 840C

Hewlett Packard DeskJet 880C

Hewlett Packard DeskJet 882C

Hewlett Packard DeskJet 890C

Hewlett Packard DeskJet 895CXI

Hewlett Packard DeskJet 940C

Hewlett Packard DeskJet 950C

Hewlett Packard DeskJet 960C

Hewlett Packard LaserJet 1012

Hewlett Packard LaserJet 1020

Hewlett Packard LaserJet 1022

Hewlett Packard LaserJet 1100

Hewlett Packard LaserJet 1150

Hewlett Packard LaserJet 1160

Hewlett Packard LaserJet 1200

Hewlett Packard LaserJet 1300

Hewlett Packard LaserJet 1320

Hewlett Packard LaserJet 1320N

Hewlett Packard LaserJet 1600 Color

Hewlett Packard LaserJet 2100

Hewlett Packard LaserJet 2200D

Hewlett Packard LaserJet 2200DN

Hewlett Packard LaserJet 2420DN

Hewlett Packard LaserJet 2500L

Hewlett Packard LaserJet 2550L

Hewlett Packard LaserJet 2550N

Hewlett Packard LaserJet 2600N

Hewlett Packard LaserJet 2840

Hewlett Packard LaserJet 3200

Hewlett Packard LaserJet 3330MFP

Hewlett Packard LaserJet 3505

Hewlett Packard LaserJet 3550

Hewlett Packard LaserJet 3600N

Hewlett Packard LaserJet 4

Hewlett Packard LaserJet 4 Plus

Hewlett Packard LaserJet 4000

Hewlett Packard LaserJet 4000T

Hewlett Packard LaserJet 4050

Hewlett Packard LaserJet 4050T

Hewlett Packard LaserJet 4050TN

Hewlett Packard LaserJet 4100

Hewlett Packard LaserJet 4101MFP

Hewlett Packard LaserJet 4200DTN

Hewlett Packard LaserJet 4200N




					
	 	 	 	 	 
	ACS confidential and proprietary
	 	F.2 — Help Desk Supported HW
	 	Page 2 of 5






 









 






Hewlett Packard LaserJet 4240N

Hewlett Packard LaserJet 4250DTN

Hewlett Packard LaserJet 4250N

Hewlett Packard LaserJet 4250TN

Hewlett Packard LaserJet 4350DTN

Hewlett Packard LaserJet 4500

Hewlett Packard LaserJet 4600

Hewlett Packard LaserJet 4700DN

Hewlett Packard LaserJet 4L

Hewlett Packard LaserJet 4P

Hewlett Packard LaserJet 5

Hewlett Packard LaserJet 5L

Hewlett Packard LaserJet 5P

Hewlett Packard LaserJet 5SI

Hewlett Packard LaserJet 6310

Hewlett Packard LaserJet 6L

Hewlett Packard LaserJet 6P

Hewlett Packard LaserJet 8000

Hewlett Packard LaserJet 8000N

Hewlett Packard LaserJet 8150DN

Hewlett Packard LaserJet 9050DN

Hewlett Packard LaserJet IIID

Hewlett Packard LaserJet IIIP

Hewlett Packard LaserJet P1505

Hewlett Packard LaserJet P2015

Hewlett Packard LaserJet P2015DN

Hewlett Packard LaserJet P3005N

Hewlett Packard OfficeJet 4105

Hewlett Packard OfficeJet 5110

Hewlett Packard OfficeJet 5610

Hewlett Packard OfficeJet 6210

Hewlett Packard OfficeJet 6310

Hewlett Packard OfficeJet 7210

Hewlett Packard OfficeJet 9110

Hewlett Packard OfficeJet J5780

Hewlett Packard OfficeJet K80XI

Hewlett Packard OfficeJet L7580

Hewlett Packard OfficeJet PRO K550

HP Laserjet 3015 Printer

HP Laserjet 3030 Printer

HP Laserjet 3380 Printer

HP LaserJet 4350n

HP LaserJet 6p xi

HP LaserJet P4015n Printer




Mobile Devices

RIM BlackBerry 7100

RIM BlackBerry 7130

RIM BlackBerry 7250

RIM BlackBerry 7280

RIM BlackBerry 7290




					
	 	 	 	 	 
	ACS confidential and proprietary
	 	F.2 — Help Desk Supported HW
	 	Page 3 of 5






 









 






RIM BlackBerry 8100

RIM BlackBerry 8300

RIM BlackBerry 8310

RIM BlackBerry 8700

RIM BlackBerry 9000




Peripherals

Keyboard

Mouse




Monitors

Compaq MV920 19” CRT

Compaq P110 21” CRT

Compaq P1210 22” CRT

Compaq P70 17” CRT

Compaq QVision 210 21” CRT

Compaq S910 19” CRT

Compaq S920 19” CRT

Compaq V1000 21” CRT

Compaq V1100 21” CRT

Compaq V70 17” CRT

Compaq V700 17” CRT

Compaq V75 17” CRT

Compaq V90 19” CRT

Compaq V900 19” CRT

Cornerstone P1600 21” CRT




Dell D1728D-LS VS17X 17” CRT

Dell UltraScan D1025HT 17” CRT

Dell UltraScan D1025HTX 17” CRT

Dell UltraSharp 1907FP 19” LCD

Dell UltraSharp 1908FP 19” LCD

Dell UltraSharp 1909W 19” LCD

Dell UltraSharp 2407FPW 24” LCD

Dell UltraSharp E207WFP 20” LCD

Dell UltraSharp E2209W 22” LCD

Dell UltraSharp E228WFP 22” LCD

Dell UltraSharp E228WFPC 22” LCD

Dell Widescreen 24” LCD Monitor

E228WFP 22-inch Widescreen Flat Panel Monitor

Gateway Vivitron 17” CRT

IBM G74 17” CRT

LG Flatron 1919SQ 19” monitorLG Flatron 1919SQ 19” monitor

Mag Innovision LT782s LCD Monitor

Nanao FlexScan F2-17EX

NEC AccuSync 120 21” CRT

NEC AccuSync 900 19” CRT

NEC AccuSync ASLCD92V-BK-VGA 19”

NEC MultiSync 1720M 17” LCD

NEC MultiSync 5FGE 17” CRT




					
	 	 	 	 	 
	ACS confidential and proprietary
	 	F.2 — Help Desk Supported HW
	 	Page 4 of 5






 









 






NEC MultiSync E900+ 19” CRT

NEC MultiSync E950 19” CRT

NEC MultiSync FE1250 22” CRT

NEC MultiSync FE2111SB 22” CRT

NEC MultiSync FE770-BK 17” CRT (Black)

NEC MultiSync FE950 19” CRT

NEC MultiSync FE950+ 19” CRT

NEC MultiSync FE991SB 19” CRT

NEC MultiSync FE992 19” CRT

NEC MultiSync FP950 19” CRT

NEC MultiSync XE17 17” CRT

Philips 190B5CB 19” LCD Monitor

Samsung SyncMaster 21GLS 21” CRT

Sony Flat Panel LCD Monitor

Sony Multiscan 20seII 20” CRT

Sony Multiscan 520gs 21” CRT

Sony StylePro SDM-S74 17” LCD

Sony StylePro SDM-S75A 17” LCD

Sony StylePro SDM-S95A 19” LCD

Sun Monitor

ViewSonic E771 17” CRT

ViewSonic E773 17” CRT

ViewSonic P810 21” CRT

ViewSonic VE150 15” LCD

ViewSonic VP920B 19” LCD

ViewSonic VX2000 20” LCD

ViewSonic VX910




					
	 	 	 	 	 
	ACS confidential and proprietary
	 	F.2 — Help Desk Supported HW
	 	Page 5 of 5







 











 













Appendix F.3 — Help Desk Software, Tools, and Knowledge Databases




	 	 	 
	Software/Tool/Database	 	Notes
	Remedy ARS

	 	Old Remedy / To be upgraded to Remedy ITSM (AKA AMP)
	 
	 	 
	iStar

	 	Program self-service/reporting/governance / To be replaced by Compass
	 
	 	 
	Remedy ITSM

	 	New ACS Management Platform for incident, problem, change, and
request management
	 
	 	 
	Atrium CMDB

	 	Configuration management database for asset repository of all service
tower IT assets
	 
	 	 
	Compass

	 	iStar replacement for program governance, reporting, and self service
with improved integration, executive dashboard and graphics
	 
	 	 
	Integrated Knowledge Base

	 	Knowledge base for all IT-related, Symetra-specific, and common
problems
	 
	 	 
	Aspect Phone Switch

	 	Old phone switch to be retired in FY10
	 
	 	 
	Avaya Phone Switch

	 	To be implemented in support of Symetra and all ACS Hillsboro Data
Center clients; integrated with all ACS Service Desks






	 	 	 	 	 
	1    |

	 	Appendix F.3 — Help Desk Software, Tools, and Knowledge Databases

These materials are considered confidential and proprietary
	 	






 









 





SCHEDULE 2G

OUTPUT PROCESSING SOW




[Attached Hereto]




SCHEDULE 2G




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




Schedule 2G




Output Processing Services SOW




for




Symetra Life Insurance Company (Symetra)




August 1, 2009




Confidential Information




Page i




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




TABLE OF CONTENTS




	 	 	 	 	 
	Table of Contents
	 	 	i	 
	 
	 	 	 	 
	1.0 Output Processing Overview and Service Objectives
	 	 	2	 
	 
	 	 	 	 
	1.1 Output Processing Overview
	 	 	2	 
	 
	 	 	 	 
	1.2 Service Objectives
	 	 	2	 
	 
	 	 	 	 
	2.0 Service Environment
	 	 	3	 
	 
	 	 	 	 
	2.1 Scope of the Infrastructure to be Supported
	 	 	3	 
	 
	 	 	 	 
	2.1.1 Hardware and Software
	 	 	3	 
	 
	 	 	 	 
	2.1.2 Technical Specifications Documentation
	 	 	3	 
	 
	 	 	 	 
	2.1.3 Service Locations
	 	 	3	 
	 
	 	 	 	 
	2.1.4 Personnel
	 	 	3	 
	 
	 	 	 	 
	3.0 Output Processing Service Requirements
	 	 	3	 
	 
	 	 	 	 
	3.1 Service Descriptions and Roles and Responsibilities
	 	 	3	 
	 
	 	 	 	 
	3.1.1 General Services
	 	 	4	 
	 
	 	 	 	 
	3.1.2 Output Processing Services
	 	 	4	 
	 
	 	 	 	 
	3.1.2.1 Operations and Administration
	 	 	5	 
	 
	 	 	 	 
	3.1.3 Output Processing Programming and Technical Services
	 	 	9	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	10	 
	 
	 	 	 	 
	5.0 Referenced SOW Appendices and Agreement Schedules
	 	 	15	 
	 
	 	 	 	 
	5.1 Referenced Output Processing Services Schedule Appendices
	 	 	15	 
	 
	 	 	 	 
	5.2 Referenced Agreement Schedules
	 	 	15	 






	 	 	 	 	 
	List of Tables
	 	 	 	 
	Table 1. General Roles and Responsibilities
	 	 	4	 
	Table 2. Operations and Administrations Roles and Responsibilities
	 	 	5	 
	Table 3. Output Processing Programming and Technical Services
Roles and Responsibilities
	 	 	9	 
	Table 4. Forms Coding, Creation and Maintenance SLAs
	 	 	11	 
	Table 5. Daily Production Processing SLAs
	 	 	12	 
	Table 6. Testing SLRs/SLAs
	 	 	14	 
	Table 7. Quality Assurance SLAs
	 	 	15	 






Confidential Information




Page ii




 









 





Symetra Life Insurance Company (Symetra))

Schedule 2G—Output Processing Services SOW




1.0 Output Processing Overview and Service Objectives




1.1 Output Processing Overview



Output processing is the Services and activities, detailed in this Output Processing Schedule 2G,
required to provide and support Symetra with output Services. The output processing Services
includes the operations for print, fulfillment and mail Services; development and maintenance of
output applications; and infrastructure and equipment to support operational and programming
functions.



As depicted in Figure 1 below, in addition to the Services described in this Schedule 2G, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services
Schedule 2A. Figure 1 depicts the relationship between the Cross-Functional Services Schedule 2A,
and all Schedules within the scope of the Agreement.




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cross-Functional SOW
	 
	Data

	 	Distributed
	 	Data
	 	Voice
	 	Help Desk
	 	Output	 	Content
	Center

	 	Computing
	 	Network
	 	Comm.
	 	Services
	 	Processing
	 	Management
	Services

	 	Services
	 	Services
	 	Services
	 	SOW
	 	Services
	 	SOW
	SOW

	 	SOW
	 	SOW
	 	SOW
	 		 	SOW
	 	






Figure 1: Service Towers with Cross-Functional Services View




1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced output processing Services and this Schedule 2G:





	 	§	 	Comprehensive/end-to-end, scalable enterprise output processing solution (e.g., applications,
infrastructure-processing, network, inventory) to support Symetra’s output processing requirements
including the areas of printing, fulfillment, mailing, application development and maintenance,
infrastructure and hardware requirements.
	 
	 	§	 	Printing of mainframe batch reports and conversion of data files from Symetra
systems for print processing.
	 
	 	§	 	Meeting Symetra’s business requirements for accurate and timely print,
fulfillment and mail Services.
	 
	 	§	 	Providing Services with processing and quality guarantees backed by SLAs/SLRs in
Section 4 below.
	 
	 	§	 	Maintaining environment to ensure compliance with Symetra’s policies and
regulatory requirements.





Confidential Information


Page 2




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




2.0 Service Environment



2.1 Scope of the Infrastructure to be Supported



The following sub-sections and related output management Services and appendices describe and
scope the output processing environment to be supported/complied with. Service environment
descriptions and appendices include listings of hardware and Software, policies and procedures.
Service environment appendices are to be maintained and reviewed with Symetra by ACS and made
available to Symetra on a quarterly basis, or as required by Symetra.



2.1.1 Hardware and Software



All equipment, hardware, Software and networking infrastructure needed to support the output
processing Services will be the responsibility of ACS and are listed and described in Appendix G.1
— Output Processing Hardware and Software.



2.1.2 Technical Specifications Documentation



Technical specifications documentation is used to provide an overall summary of requirements for
output processing Services (e.g., quality requirements, formatting requirements, technical
requirements, document generation).



The Technical specifications documentation shall be documented and maintained by ACS as Appendix
G.2 — Output Processing Technical Specifications Documentation.



2.1.3 Service Locations



Contracts, policies, check printing, special handling correspondence and test jobs will need to be
printed at the Bellevue Symetra location. Symetra will provide space for limited local printing.
Printing of mainframe batch reports will need to be printed at the Bellevue Symetra location.



All service locations and facilities supporting the output processing Services are listed in
Appendix G.3 — Output Processing Facilities.



2.1.4 Personnel



ACS will be responsible for operational, support, programming and management staff needed for
account management and to meet the SLRs/SLAs set forth in this Schedule 2G.




3.0 Output Processing Service Requirements



3.1 Service Descriptions and Roles and Responsibilities



In addition to the Services, activities, and roles and responsibilities described in Schedule 2A to
the Agreement (Cross-Functional Services), ACS shall be responsible for the following output
processing Services.



The following tables identify each Party’s roles and responsibilities associated with this Schedule
2G . An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and




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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW



responsibilities that are ACS obligations, as denoted by an “X” in the ACS column set forth in this
Schedule 2G.



3.1.1 General Services



The following table identifies general roles and responsibilities associated with this Schedule 2G.




General Roles and Responsibilities




	 	 	 	 	 	 	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	 	1.	 	 	Define Symetra’s output processing process and business
requirements to be supported in the ACS output processing solution
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	2.	 	 	Define, document and maintain output processing solution and system
requirements that meet Symetra business requirements (e.g.,
technical, functional, performance, and quality) and develop and
maintain supporting documentation for the ACS provided output
processing solution
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	3.	 	 	Participate in solution and system requirements (e.g., technical,
functional) gathering activities
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	4.	 	 	Approve all solution and system requirements and related
documentation
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	5.	 	 	Provide the end-to-end output processing solution (e.g., applications,
servers, network, storage, systems, operational functions,
maintenance, monitoring, reporting, and support) required to meet
Symetra’s output processing business process and requirements (e.g.,
formatting, quality, and content)
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	6.	 	 	Provide project lifecycle management services (e.g., planning,
coordination, management, and testing) for projects initiated by ACS or
by Symetra
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	7.	 	 	Provide account management structure that works directly with
Symetra. (i.e., single point of contact between Symetra and ACS
personnel and support the roles described in Schedule 1 —
Relationship Management)
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	8.	 	 	Provide Service delivery structure that works directly with Symetra
business and IT and is the conduit through which ACS will support
Symetra
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	9.	 	 	Conduct hiring, training, and management of operational, technical and
management personnel that support ACS output processing Services,
applications and systems
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	10.	 	 	Provide business continuity and disaster recovery support for output
processing operations and systems in accordance with the Cross-Functional Schedule 2A
	 	 	X	 	 	 	 	 






3.1.2 Output Processing Services



Services for output processing include, but are not limited to, following activities:





	 	§	 	Activities that directly support the maintenance, use, and management of printing equipment (e.g.
printers, sorters, inserters, and labor associated with those systems)





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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW





	 	§	 	Administration, technical monitoring, operational reporting, technical support, upgrading,
and reconfiguration of printing hardware and Software systems (e.g., Group 1 Software products
and related hardware, IBM Infoprint Software products and related hardware, all FTP and print
specific middleware Software and related hardware)
	 
	 	§	 	Administration, management, and oversight of all printing infrastructure (e.g., print
specific network infrastructure related specifically to output Services)
	 
	 	§	 	All account management, Service Request management and administration, reporting (and any
related product, database, or Software customizations) directly related to measuring,
monitoring, and reporting on Services and related requirements (e.g., regulatory requirements
and end-of-day requirements)
	 
	 	§	 	All Software version control and source code management.





3.1.2.1 Operations and Administration



Operations Services and administration are the end-to-end activities required to support Symetra’s
output processing requirements including activities associated with the daily tasks performed and
the management activities associated with output processing operations.



Operations activities include:





	 	§	 	Printing
	 
	 	§	 	Fulfillment and stuffing of envelopes
	 
	 	§	 	Mailing of printed documents
	 
	 	§	 	Postal address verification
	 
	 	§	 	Documents provided to print review process
	 
	 	§	 	Documents available in print archive system
	 
	 	§	 	Check stock controls
	 
	 	§	 	Remote output management (e.g., Symetra Bellevue location print)
	 
	 	§	 	Media input and output processing




Administration activities include:





	 	§	 	Overall account administration
	 
	 	§	 	Inventory control of print collateral
	 
	 	§	 	Daily reporting of processing results
	 
	 	§	 	Reporting of exceptions




The following table identifies the roles and responsibilities that ACS and Symetra will perform,
and that are associated with operations and administration. The detailed procedures associated with
these roles and responsibilities shall be developed and maintained by ACS in the SDRM and the
applicable appendices described in the previous section.



Operations and Administrations Roles and Responsibilities




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Operations and Administrations Roles and Responsibilities	 	ACS	 	Symetra
	Account Administration Roles and Responsibilities
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	1.	 	 	ACS Location: Provide daily reporting of production processing that
includes, at a minimum, the following: print file name, date printed,
date mailed, page/image count, document count, and mailing cost
details
	 	 	X	 	 	 	 	 






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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Operations and Administrations Roles and Responsibilities	 	ACS	 	Symetra
	 	2.	 	 	Bellevue Location: Provide daily reporting of production processing
that includes at a minimum, the following: print file name,
page/image count, and date printed
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	3.	 	 	Convey operational updates, including exceptions to Symetra’s
defined point of contacts only
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	4.	 	 	Coordinate ACS internal communication for special handling and
operational exceptions and requests
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	5.	 	 	Provide status for special handling and operational exceptions and
requests to Symetra
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	6.	 	 	Host regularly scheduled operational status meetings
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	7.	 	 	Ensure ACS key operational and/or management personnel including
vendors participate in operational status meetings
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	8.	 	 	Participate in scheduled operational meetings
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	9.	 	 	Provide operational collateral usage instructions for each print file
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	10.	 	 	Approve operational collateral usage instructions for each print file
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	11.	 	 	Provide Symetra with standard operational procedures utilized in print
operations
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	12.	 	 	Provide ACS with Symetra regulation and compliance specific
requirements for print operations
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	13.	 	 	Approve operational procedures utilized for Symetra processing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	14.	 	 	Provide process and procedure documentation utilized in meeting
Symetra account management requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	15.	 	 	Approve process and procedures utilized to support Symetra account
management requirements
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	16.	 	 	Provide balanced check stock logs to Symetra on a monthly basis
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	17.	 	 	Perform monthly audit on check stock tracking logs
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	18.	 	 	Perform onsite review of operations and services within output
processing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	Process Output Files Roles and Responsibilities
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	19.	 	 	Create data files to mainframe job processing for use in output
processing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	20.	 	 	Transmit via FTP data files for output processing
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	21.	 	 	Process output data files to generate print ready file(s) as defined in
Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	22.	 	 	Split input data files into separate print files as needed to support ACS
operational requirements and Symetra’s business requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	23.	 	 	Provide listing of all data files FTP’d from processing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	24.	 	 	Ensure all data files process and errors are resolved
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	25.	 	 	Create and maintain page definition and overlays as defined in
Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	26.	 	 	Provide media input and output processing such as loading and
creating media for Third Parties (e.g., tape and CDs) including
encryption services
	 	 	X	 	 	 	 	 






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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Operations and Administrations Roles and Responsibilities	 	ACS	 	Symetra
	Electronic File Processing Roles and Responsibilities
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	27.	 	 	Provide electronic file to print review application, (e.g., iProof) as
defined by Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	28.	 	 	Ensure documents approved or rejected during print review process
are managed according to Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	29.	 	 	Provide print file and electronic representation (PDF compatible) in
archive system as defined in Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	Print Processing Roles and Responsibilities
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	30.	 	 	Send print file to designated operational location print queue system
as defined in Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	31.	 	 	Provide print log to operational locations for verification of files that are
to be printed in the specific operational location
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	32.	 	 	Print documents on specified paper stock per Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	33.	 	 	Include postal net barcode, processing barcodes and sequence
numbers on printed documents
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	34.	 	 	Provide electronic report to Symetra of addresses not meeting postal
standards
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	35.	 	 	Define quality criteria for printed data review
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	36.	 	 	Participate in quality criteria definition
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	37.	 	 	Approve quality criteria definition
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	38.	 	 	Perform print quality and document count verification
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	39.	 	 	Reprint/reprocess documents as applicable when quality issue or
damage occurs during print process
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	40.	 	 	In ACS Location: Distribute printed documents to appropriate
fulfillment process
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	41.	 	 	In Bellevue location: Provide printed documents to Symetra
distribution department
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	42.	 	 	ACS Location: Document and track all blank check stock being stored
and utilized in print process
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	43.	 	 	Bellevue location: Document and track all blank check stock being
stored and utilized in print process
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	44.	 	 	ACS Location: Document details of check stock damaged or voided
during processing
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	45.	 	 	Bellevue location: Document details of check stock damaged or voided
during processing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	46.	 	 	ACS Location: Perform daily balance of check stock usage with
number of checks printed
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	47.	 	 	Provide check report from print process to utilize in operational check
print balancing that defines the number of checks to print in each
operation
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	48.	 	 	Utilize the check report to ensure the correct number of checks is
printed in the operation
	 	 	X	 	 	 	 	 






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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Operations and Administrations Roles and Responsibilities	 	ACS	 	Symetra
	Fulfillment Roles and Responsibilities ACS Location
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	49.	 	 	Fold and stuff each document into specified envelope or box as
defined in Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	50.	 	 	Include business return envelope during fulfillment process as defined
in Symetra’s requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	51.	 	 	Include inserts during fulfillment process as defined in Symetra’s
requirements
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	52.	 	 	Perform fulfillment quality and document count verification
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	53.	 	 	Reprint/reprocess documents as applicable when quality issue or
damage occurs during fulfillment process
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	54.	 	 	Include sequence numbers and applicable processing barcodes within
address window for fulfillment processing per postal standard
regulations
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	Mailing Roles and Responsibilities ACS Location
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	55.	 	 	Endorse postage meter stamp for agreed upon postage rate on each
envelope or box
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	56.	 	 	Ensure foreign addressed mail is mailed with foreign postage rates
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	57.	 	 	Perform pre-sort mail processing to allow reduced mail rates
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	58.	 	 	Provide mail-ready documents to USPS for delivery
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	59.	 	 	Reprint/reprocess documents as applicable when damage occurs
during pre-sort/mailing process
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	60.	 	 	Define requirements for postal address checking into applications
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	61.	 	 	Notify Symetra of any upcoming postal standards that may impact
Symetra or print applications, as soon as ACS becomes aware of any
such standards
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	62.	 	 	Incorporate postal address checking into applications and ensure
updated per postal standard regulations
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	Inventory Control Roles and Responsibilities
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	63.	 	 	Provide inventory of Symetra collateral (forms, inserts and envelopes)
on a monthly basis
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	64.	 	 	Set and evaluate collateral reorder point
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	65.	 	 	Provide history of collateral usage information as requested by
Symetra
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	66.	 	 	Implement or adjust collateral reorder point
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	67.	 	 	Approve collateral reorder point
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	68.	 	 	Order Symetra collateral when inventory is at or below defined reorder
point
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	69.	 	 	Approve and submit order for Symetra collateral to be delivered to
defined print operation location
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	70.	 	 	Provide receipt confirmation of delivered collateral
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	71.	 	 	Ensure ACS provided paper stock is ordered and appropriate
inventory is maintained
	 	 	X	 	 	 	 	 






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Schedule 2G—Output Processing Services SOW




3.1.3 Output Processing Programming and Technical Services



Output processing programming and technical Services include, but are not limited to:





	 	§	 	Addition of new static or dynamic forms, changes to existing static or dynamic forms
	 
	 	§	 	Deletion of existing static or dynamic forms
	 
	 	§	 	Modification or creation of output jobs
	 
	 	§	 	Creation of inserts or other specialized output for certain production runs
	 
	 	§	 	Any requested changes to iProof or archive system configuration or functionality in support
of a Symetra-specified enhancement identified in an authorized Service Request
	 
	 	§	 	Resource effort to build and release code packages directly related to an authorized Service
Request




In order for work to be constituted as output processing programming and technical Services, the
work must have a corresponding Symetra-initiated Service Request.



The following table identifies the roles and responsibilities that ACS and Symetra will perform,
and that are associated with output processing programming and technical Services.




Output Processing Programming and Technical Services Roles and Responsibilities




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Output Processing Programming and Technical Services Roles and	 	 	 	 
	Responsibilities	 	ACS	 	Symetra
	 	1.	 	 	Provide technical monitoring of equipment, systems and processing
workflows
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	2.	 	 	Estimate hours and project schedules for Symetra-requested output
projects
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	3.	 	 	Provide weekly status of output projects
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	4.	 	 	Provide billable programming hours on weekly basis for current billing
month
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	5.	 	 	Provide project lifecycle management Services (e.g., planning,
coordination, management and testing) for projects initiated by
Symetra
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	6.	 	 	Host regularly scheduled project status review meetings
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	7.	 	 	Ensure key programming and/or management personnel participate in
project status meetings
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	8.	 	 	Participate in scheduled project status meetings
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	9.	 	 	Request project and specification review meetings as needed for
output projects
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	10.	 	 	Schedule and ensure key project stakeholders are included in output
project review and status meetings
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	11.	 	 	Provide ongoing output programming development of Symetra-requested output projects
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	12.	 	 	Define and document business requirements for Symetra requested
output projects
	 	 	 	 	 	 	X	 






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Symetra Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Output Processing Programming and Technical Services Roles and	 	 	 	 
	Responsibilities	 	ACS	 	Symetra
	 	13.	 	 	Define and document technical requirements to meet Symetra’s
business requirements for requested output projects
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	14.	 	 	Participate in technical requirement gathering activities
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	15.	 	 	Approve technical requirement documentation prior to initiating
programming.
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	16.	 	 	Define project Acceptance Criteria
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	17.	 	 	Participate in defining Acceptance Criteria
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	18.	 	 	Approve project Acceptance Criteria
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	19.	 	 	Provide test data for use during development
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	20.	 	 	Maintain financial responsibility for all expenses associated with ACS-
initiated test print (e.g., consumables and image count)
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	21.	 	 	Perform internal ACS QA testing and resolution before releasing
projects to Symetra for Acceptance Testing
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	22.	 	 	Provide test data for use in Acceptance Testing
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	23.	 	 	Document defects found during Acceptance Testing Period
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	24.	 	 	Correct defects found during Acceptance Testing Period
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	25.	 	 	Approve testing of output related variable Services project for
implementation into production
	 	 	 	 	 	 	X	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	26.	 	 	Submit change management request for implementation
	 	 	X	 	 	 	 	 
	 	 	 	 	 
	 	 	 	 	 	 	 	 
	 	27.	 	 	Implement application updates for variable Services projects with
adherence to Change Management Procedures
	 	 	X	 	 	 	 	 






4.0 Service Management



4.1 Objective



A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions as detailed in Schedule 5 where business is impacted through failure
to meet significant mission critical systems or Services, or project milestones or objectives
warrants a reduction in Fees paid when Service performance requirements are not met. SLAs are
detailed in the following sections of this Schedule 2G.



ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this Schedule 2G.




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Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




Forms Coding, Creation and Maintenance SLAs




	 	 	 	 	 	 	 	 	 
	FORMS CODING, CREATION AND MAINTENANCE SLAs
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	New and modified form
coding to be completed
and available for System
Testing. This task is
inclusive of dynamic and
static forms.


Ref: B-SYMT-540

	 	Successful
completion of
individual DOC1
forms made
available for
Systems Testing
per month divided
by total number of
form development
requests per month.
Measured by
Service Request
processing (SRP)
system.


** Does not include
Streamweaver,
Dataflow Server,
Archive, and iProof
applications.
	 	Per negotiated code complete date as detailed in Symetra approved Service Request. It will not be
considered missed if negotiated date passes due to Symetra actions.
	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Move code or form to
production 


Ref: B-SYMT-541

	 	Successful
completion of
code/form
promotion into
production, divided
by total number of
code/forms
requested to be
promoted into
production per
month.


** Includes Doc1,
Streamweaver,
Dataflow Server,
Archive, iProof, and
associated code or
forms.
	 	Per negotiated end date as detailed in Symetra approved Service Request. It will not be considered
missed if negotiated date passes due to Symetra actions.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement
Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 






Confidential Information




Page 11




 









 







Symetra
Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




Daily Production Processing SLAs




	 	 	 	 	 	 	 	 	 
	DAILY PRODUCTION PROCESSING SLAS
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Daily, weekly, monthly
production print jobs —
ACS Location 


Ref: B-SYMT-560

	 	Successful completion
of discrete batch jobs
divided by aggregate
monthly batch jobs; in
the event of [***] or more
unsuccessful jobs in
[***], this SLR will
be considered as
missed.
	 	Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location
provided the associated files are received by [***] local ACS Location time.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Daily and weekly
Production print jobs —
Bellevue contracts and
policies 


Ref: B-SYMT-561A

	 	Successful completion
of discrete batch jobs
divided by associated
monthly batch jobs
	 	Print and provide for distribution of contracts and policies by [***] receipt in Bellevue location
FTP Server provided all files are received by [***] local ACS Location time.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Daily, weekly, monthly
production print jobs —
Bellevue (all work except
contracts, policies and
checks) 


Ref: B-SYMT-561

	 	Successful completion
of discrete batch jobs
divided by aggregate
monthly batch jobs
	 	Print and provide for distribution of discrete batch jobs completed by [***] receipt in ACS
Location FTP server provided all files are received by [***] local ACS Location time.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Daily, weekly, monthly
mainframe print queue
jobs — Bellevue 


Ref: B-SYMT-562

	 	Successful completion
of discrete batch jobs
divided by aggregate
monthly batch jobs; in
the event of [***] or more
unsuccessful jobs in
[***], this SLR will
be considered as
missed.
	 	Print and provide for distribution of discrete batch jobs completed by [***] provided files are
received by [***].	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Make form available to
view online—iProof 


Ref: B-SYMT-563

	 	Successful completion
of total production files
loaded into iProof
divided by the
anticipated total of files
loaded into iProof.
	 	Jobs successfully completed prior to [***] must be available for viewing by [***]. Provided that
all files are received at ACS Location prior to [***] local ACS Location time.	 	 	[***]	





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information




Page 12




 









 





Symetra
Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




	 	 	 	 	 	 	 	 	 
	DAILY PRODUCTION PROCESSING SLAS
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Make form available to
view online—archive


Ref: B-SYMT-564

	 	Successful completion
of total production files
loaded into archive
divided by the
anticipated total of files
loaded into archive.
	 	Jobs successfully completed must be available for on-line viewing [***] print file becomes
available to print queue.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Check processing — ACS
Location


Ref: B-SYMT-565

	 	Successful completion
of the total number of
checks processed
divided by expected
number of checks.
ACS Location
	 	Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location
provided file is received by [***] local ACS Location time.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Check processing —
Bellevue 


Ref: B-SYMT-566A

	 	Successful completion
of the total number of
checks processed
divided by expected
number of checks.
Bellevue, WA
	 	Checks printed and available for distribution by [***] when job received no later than [***] at
local ACS Location time provided check stock is available.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Check processing —
Bellevue special handling 


Ref: B-SYMT-566A-1

	 	Successful completion
of the total number of
checks processed
divided by expected
number of checks.
Bellevue, WA
	 	Checks printed and available for distribution by [***] when job received no later than [***] on ACS
FTP server provided check stock is delivered to print operation by [***].	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Quarterly and annual
production print 


Ref: B-SYMT-567

	 	Successful completion
of job
	 	Print, package, postage, and mailing completed per negotiated schedule as detailed in Symetra/ACS
operational meetings.	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Returns for mail ruined
during processing and
handling 


Ref: B-SYMT-571

	 	Successful completion
of rework and resend,
measured by all pieces
requiring rework during
month meeting
specification, divided
by aggregate of all
rework during month
	 	Recreate and mail by [***]. Mail ruined during pre-sort process will be delayed an additional
[***].	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information




Page 13




 









 





Symetra
Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW




Testing SLRs/SLAs




	 	 	 	 	 	 	 	 	 
	TESTING SLAs
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Provide test print and
on-line viewing of test
jobs.


Ref: B-SYMT-573

	 	Successful
completion of
discrete test batch
jobs divided by
aggregate monthly
test volume
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information




Page 14




 









 





Symetra
Life Insurance Company (Symetra)

Schedule 2G—Output Processing Services SOW







Quality Assurance SLAs




	 	 	 	 	 	 	 	 	 
	Output Quality Assurance /SLA
	 
	 	 	 	 	Performance	 	 
	General Task	 	Service Measure	 	Target	 	SLR Performance %
	All post-production
output received by
Symetra clients are
readable, packaged with
proper collateral, void of
fulfillment or insertion
errors.


Ref: B-SYMT-572

	 	A validated
customer complaint
resulting in the
return of mail to
Symetra by
customer(s) or
delivery service as a
result of a quality
issue as described.
Validation is
achieved by visual
inspection of the
returned mail. A
“complaint” is
defined as a
reported incident
associated with a
discrete fulfillment
job in which a
Symetra customer
notifies Symetra of
receipt of printed
output with error(s).
	 	[***]
	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 	 	 






5.0 Referenced SOW Appendices and Agreement Schedules



5.1 Referenced Output Processing Services Schedule Appendices




	 	 	 
	Schedule Appendix	 	Description
	Appendix G.1

	 	Output Processing Hardware and Software
	 
	 	 
	Appendix G.2

	 	Output Processing Technical Specifications Documentation
	 
	 	 
	Appendix G.3

	 	Output Processing Facilities






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 1

	 	Relationship Management
	 
	 	 
	Schedule 2A

	 	Cross-Functional Services SOW
	 
	 	 
	Schedule 5

	 	Fee Reductions






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Confidential Information




Page 15




 









 













Appendix G.1 — Output Processing Hardware and Software




	 	 	 	 	 
	Vendor	 	Model	 	Version
	Hardware

	IBM — Check Printer

	 	ST-9530	 	[***]
	IBM — Check Printer

	 	ST-9530	 	[***]
	Xerox — cut sheet printer

	 	Doc 90	 	[***]
	Xerox — cut sheet printer

	 	Doc 90	 	[***]
	IBM
	 	P570 AIX Server	 	[***]
	IBM 
	 	IBM P550 AIX server	 	[***]
	Xerox
	 	Xerox Docuprint 155	 	[***]
	Xerox
	 	Xerox Docuprint 180	 	[***]
	EMC
	 	EMC Inserter	 	[***]
	Software

	Infoprint Solutions
	 	Infoprint Manager	 	[***]
	Xerox
	 	Docuprint	 	[***]
	IBM
	 	AIX	 	[***]
	EMC
	 	ELO Touch System	 	[***]
	Pitney Bowes
	 	Doc 1 Generate	 	[***]
	Pitney Bowes
	 	StreamWeaver	 	[***]
	Pitney Bowes
	 	Code1Plus	 	[***]
	Pitney Bowes
	 	Iproof	 	[***]
	Pitney Bowes
	 	E2 Vault	 	[***]






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






	 	 	 	 	 
	1    |

	 	Appendix G.1 — Output Processing Hardware and Software

These materials are considered confidential and proprietary
	 	






 









 






APPENDIX G-2




OUTPUT PROCCESSING

TECHNICAL SPECIFICATIONS




 









 





  Symetra High Level Architecture

12/05/05


	Symetra High Level Architecture
ACS Print & Mail Services — Development Team
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 









 





Symetra Production Processing — Print Only


12/05/05


	Symetra Production Processing — Print Only
ACS Print & Mail Services — Development Team
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







 









 





Symetra Production Processing — Archive & Print


12/05/05


	Symetra Production Processing — Archive & Print
ACS Print & Mail Services — Development Team
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 





Symetra Production Processing — Archive & Print


12/05/05


	Symetra Production Processing — Archive & Print
ACS Print & Mail Services — Development Team
12/05/05




[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 






Symetra
Test Processing — Archive & Print



12/05/05


	Symetra Test Processing — Archive & Print
ACS Print & Mail Services — Development Team
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









 









 





Symetra
Test Processing — Archive & Print



12/05/05



	Symetra Test Processing — Archive & Print
ACS Print & Mail Services — Development Team
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








 









 





Symetra
Doc1 Vault Process Flow — Archive Production



12/05/05




	Symetra Doc1 Vault Process Flow — Archive Production
ACS Print & Mail Services — Development Team
URL — http://archive.symetra.com
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 





Symetra Doc1 Vault Process Flow — ARC/IAC QA



12/05/05



	Symetra Doc1 Vault Process Flow — ARC/IAC QA
ACS Print & Mail Services — Development Team
URL — https://secure.qa.symetra.com/arc or/iac
12/05/05




[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 





Symetra Doc1 Vault Process Flow — Archive QA



12/05/05



	Symetra Doc1 Vault Process Flow — Archive QA
ACS Print & Mail Services — Development Team
URL — http://archive.qa.symetra.com
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 





Symetra Doc1 Vault Process Flow — iProof QA



12/05/05




	Symetra Doc1 Vault Process Flow — iProof QA
ACS Print & Mail Services — Development Team
URL — http://archive.qa.symetra.com
12/05/05





[***]





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






 









 













Appendix G.3 — Output Processing Facilities





ACS will provide output processing services to Symetra from the ACS facility at the following
location:


1931 Market Center Blvd.

Dallas, TX 75207





ACS will provide a print center located at Symetra Financial headquarters:


777 108th Ave NE

Bellevue, WA 98004




	 	 	 	 	 
	1    |

	 	Appendix G.3 — Output Processing Facilities

These materials are considered confidential and proprietary
	 	







 











 





SCHEDULE 2H

CONTENT MANAGEMENT SOW 




[Attached Hereto]




SCHEDULE 2H





 









 








Symetra
Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




Schedule 2H




Content
Management SOW




for




Symetra Life Insurance Company (Symetra)




August 1, 2009




Confidential Information


Page 1
 


 









 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




TABLE OF CONTENTS




	 	 	 	 	 
	Table of Contents
	 	 	2	 
	 
	 	 	 	 
	1.0 Content Management Overview and Service Objectives
	 	 	3	 
	 
	 	 	 	 
	1.1 Content Management Overview
	 	 	3	 
	 
	 	 	 	 
	1.2 Service Objectives
	 	 	3	 
	 
	 	 	 	 
	2.0 Service Environment
	 	 	4	 
	 
	 	 	 	 
	2.1 Scope of the Services to be Supported
	 	 	4	 
	 
	 	 	 	 
	2.2 Schedule 2H Definitions
	 	 	5	 
	 
	 	 	 	 
	3.0 Content Management Service Requirements
	 	 	6	 
	 
	 	 	 	 
	3.1 Service Descriptions and Roles and Responsibilities
	 	 	6	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	11	 
	 
	 	 	 	 
	4.1 Objectives
	 	 	11	 
	 
	 	 	 	 
	4.2 Reports
	 	 	14	 
	 
	 	 	 	 
	5.0 Referenced Schedules Appendices and Agreement Schedules
	 	 	14	 
	 
	 	 	 	 
	5.1 Referenced Content Management Services SOW Appendices
	 	 	14	 
	 
	 	 	 	 
	5.2 Referenced Agreement Schedules
	 	 	14	 






	 	 	 	 	 
	List of Tables
	 	 	 	 
	 
	 	 	 	 
	Table 1. General Roles and Responsibilities
	 	 	7	 
	Table 2. Operational Roles and Responsibilities
	 	 	8	 
	Table 3. Content Management System Enhancement Services Roles and Responsibilities
	 	 	11	 
	Table 4. Image Archive SLAs
	 	 	11	 
	Table 5. Capture Management SLAs
	 	 	12	 
	Table 6. Image Priority Levels
	 	 	13	 






Confidential Information





Page 2 of 14









 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




1.0 Content Management Overview and Service Objectives



1.1 Content Management Overview



ACS content management services are the Services and activities, detailed in this Content
Management Services Schedule 2H, required for the full provision, operation and management of
content management Services including, but not limited to, the following:





	 	§	 	Mail receipt and sorting Services
	 
	 	§	 	Document scanning and data capture Services, including indexing.
	 
	 	§	 	Microfiche conversion
	 
	 	§	 	Paper storage and destruction Services
	 
	 	§	 	Records management processes to address the regulatory and compliance retention and
destruction policies
	 
	 	§	 	The cross functional Services as defined in Schedule 2A — Cross Functional Services SOW




As depicted in Figure 1 below, in addition to the Services described in this Schedule 2H, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the Cross-Functional Services SOW, and all SOWs within
the scope of the Agreement.




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Cross-Functional SOW
	 
	Data

	 	Distributed
	 	Data
	 	Voice
	 	Help Desk
	 	Output	 	Content
	Center
	 	Computing
	 	Network
	 	Comm.
	 	Services
	 	Processing
	 	Management
	Services
	 	Services
	 	Services
	 	Services
	 	SOW
	 	Services
	 	SOW
	SOW
	 	SOW
	 	SOW
	 	SOW
	 		 	SOW
	 	





Figure 1: Service Towers with Cross-Functional Services View




1.2 Service Objectives



The following are the key high-level Service objectives Symetra expects to achieve through
outsourced content management Services and this Schedule 2H:





	 	§	 	A scalable enterprise content management Services solution for mail receipt, document
preparation, scanning, fiche conversion, data entry Services, structured export file creation
for multiple units within multiple lines of business.
	 
	 	§	 	The content management Services must integrate with Symetra’s business process management
systems. Symetra has an automated business process workflow system which is supported and
maintained by Symetra.
	 
	 	§	 	Comprehensive/end-to-end enterprise content management solution (e.g., applications,
infrastructure-processing, network, storage) to support Symetra’s content management





Confidential Information




Page 3 of 14









 





Symetra
Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW







	 	 	 	requirements including the areas of import, update, deletion, web-based retrieval and storage
requirements.
	 
	 	§	 	Content management solution that allows Symetra to reuse content, business logic, and design
elements to reduce implementation costs as business needs change.
	 
	 	§	 	Meet Symetra’s business requirements for accurate and timely scanning, document indexing, and
image import and image search and retrieval through ACS Services and the ACS provided document
management solution.
	 
	 	§	 	Provide Services with processing and quality guarantees backed by SLAs/SLRs.
	 
	 	§	 	Maintain environment to ensure compliance to Symetra’s policies and regulatory requirements.
	 
	 	§	 	Achieve the SLRs/SLAs in Section 4 below





2.0 Service Environment



2.1 Scope of the Services to be Supported



The following sub-sections and related Content Management Services Schedule 2H appendices describe
and scope the content management environment to be supported/complied with. Service environment
descriptions and appendices include listings of hardware and Software, policies and procedures.
Service environment appendices are to be maintained and reviewed with Symetra by ACS and made
available to Symetra on a quarterly basis, or as required by Symetra.



2.1.1 Hardware and Software



All equipment, hardware, application modules, Software and networking infrastructure needed to
support the content management Services will be the responsibility of ACS and is listed and
described in Appendix H.1 — Content Management Hardware and Software



2.1.2 Content Values Spreadsheet (CVS)



Content value spreadsheets are used to provide an overall summary of requirements for document
processing, BPM, and image retrieval system.



The document identification rules and index element information for capture and export shall be
documented and maintained by ACS as Appendix H.2 — Content Value Spreadsheet



2.1.3 Service Location



Facilities to support content management Services shall be provided by ACS and are listed in
Appendix H.3 — Content Management Facilities



2.1.4 Content Management Solution Requirements



ACS will be responsible for documenting and maintaining Symetra’s content management solution
requirements (e.g., business, functional, technical and quality requirements) relating to the
provision of content management Services in Appendix H.2 — Content Value Spreadsheet




Confidential Information




Page 4 of 14









 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW



2.1.5 Personnel



ACS will be responsible for all Personnel required to meet the SLRs/SLAs set forth in this Schedule
2H.



2.2 Schedule 2H Definitions



2.2.1 Front-end



Documents that will be sent to Symetra image business process management (BPM) workflow system are
defined as front-end. Images created for incoming mail and incoming electronic faxes/images will be
processed for import into BPM system. Front-end processing will include identification of the
document product, document category; document type and index capture as defined by specific
business rules.



2.2.2 Back-end



Documents that are prepared with a scan separator page by Symetra business units are defined as
back-end scanning. All document product, description, type and index element information is
documented on the scan separator page that will be captured for export to the image retrieval
system as defined by specific business rules.



2.2.3 Document



Paper pages or electronic images will be grouped by document. Grouping of a document will be
performed by Symetra for back-end and by ACS for front-end. A document can be one or more pages or
images. Indexing will occur at document level.



2.2.4 Image



An image equates to a single side of a piece of paper. Images will be created through ACS scanning
or provided to ACS through FTP process.



2.2.5 Scanning



Operational task to scan paper to create images. Scanning will include:





	 	•	 	Provision of high-quality images at 200 dpi
	 
	 	•	 	Endorsement or automated notation on back of each page to indicate scanning occurred
	 
	 	•	 	Ensuring every paper page was scanned and in proper order
	 
	 	•	 	Ensuring each image is legible based on quality of original paper
	 
	 	•	 	Ensuring image is not skewed
	 
	 	•	 	Ensuring corners or edges are not folded over data on page
	 
	 	•	 	Ensuring orientation (e.g., landscape or portrait) of original paper is preserved
	 
	 	•	 	Ensuring all blank back images are deleted
	 
	 	•	 	Ensuring document integrity occurs if any images within document need rescanned





2.2.6 Indexing




Confidential Information





Page 5 of 14













 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW



Operational task to capture index elements (metadata) for each document. Indexing for front-end
documents will include:





	 	•	 	Determining first page of each document for images within an envelope or
electronically provided set of images
	 
	 	•	 	Determining product line of document
	 
	 	•	 	Determining the document folder (classification) as defined in Symetra requirements
	 
	 	•	 	Defining document type for each document as defined in Symetra requirements
	 
	 	•	 	Capturing index information from images provided within the document as defined in
Symetra requirements




Indexing for back-end documents will include:





	 	•	 	Capturing of index information from Symetra provided scan separator page





2.2.7 Import



Captured index information will be exported in a formatted XML file. Images and index XML file will
be zipped and transmitted to either:





	 	•	 	Symetra image system per Symetra requirements, or
	 
	 	•	 	P8 system for back-end documents per ACS requirements





2.2.8 Export



P8 system will need to import images and index information from multiple sources. An XML file will
be provided containing defined metadata for the images. After the import process is complete, the
metadata will be searchable for retrieval of images.




2.2.9 Document Class



The term document class refers to a business unit or grouping of business units.




3.0 Content Management Service Requirements




3.1 Service Descriptions and Roles and Responsibilities



In addition to the Services, activities, and roles and responsibilities described in Schedule 2A to
the Agreement — Cross-Functional Services Schedule 2H , ACS shall be responsible for the following
content management Services.



The following tables identify each Party’s roles and responsibilities associated with this Schedule
2H. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2H.




Confidential Information




Page 6 of 14



 









 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




3.1.1 General Services



The following table identifies general roles and responsibilities associated with this Schedule 2H.




General Roles and Responsibilities




	 	 	 	 	 	 	 
	General Roles and Responsibilities	 	ACS	 	Symetra
	1.

	 	Define and document Symetra’s content management process and
business requirements (e.g., content capture, export, repository,
search, web-based retrieval) to be supported in the ACS content
management solution
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Define, document and maintain content management solution and
system requirements that meet Symetra business requirements (e.g.,
technical, functional, performance, quality, configuration,
documentation) and supporting documentation for the ACS provided
content management systems (e.g., CVS)
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Participate in solution and system requirements (e.g., technical,
functional) gathering activities
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Approve all solution and system requirements and related
documentation
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Provide the end-to-end content management solution (e.g.,
applications, servers, network, storage, systems, operational functions,
maintenance, monitoring, reporting, support) required to meet
Symetra’s content management business processes and requirements
(e.g., content capture, export, repository, search, web-based retrieval,
quality)
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Ensure that the solution meets Symetra’s quality requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Provide and maintain applications utilized for image workflow for front-end image system(s)
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Provide project lifecycle management services (e.g., planning,
coordination, management, and testing) for projects initiated by ACS or
by Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	9.

	 	Provide account management structure that works directly with
Symetra (i.e., single point of contact between Symetra and ACS
personnel and support the roles described in Schedule 1 —
Relationship Management)
	 	X	 	 
	 
	 	 	 	 	 	 
	10.

	 	Provide Service delivery structure that works directly with Symetra
business and IT and is the conduit through which ACS will support
Symetra
	 	 	 	X
	 
	 	 	 	 	 	 
	11.

	 	Conduct hiring, training, and management of operational, technical and
management personnel that support ACS content management
services, applications and systems
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Store Symetra provided fiche and cabinets for ready access in support
of daily requests
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Provide business continuity and disaster recovery support for content
management operations and systems in accordance with the Schedule
2A — Cross-Functional SOW
	 	X	 	 






Confidential Information




Page 7 of 14




 









 





Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




3.1.2 Operational Services



Operational Services are the end-to-end activities required to support Symetra’s content management
requirements including the activities associated with the daily processing of paper and images to
prepare them for export to an image system. The following table identifies operational roles and
responsibilities that ACS and Symetra will perform. The detailed procedures associated with these
roles and responsibilities shall be developed and maintained by ACS in the SDRM and the applicable
appendices described in the previous section.




Operational Roles and Responsibilities




	 	 	 	 	 	 	 
	Operational Roles and Responsibilities	 	ACS	 	Symetra
	 

	 	Mail Receipt and Sorting	 	 	 	 
	 
	 	 	 	 	 	 
	1.

	 	Perform initial sort by business line for mail sent to ACS location PO
boxes
	 	X	 	 
	 
	 	 	 	 	 	 
	2.

	 	Perform initial sort by business line for mail sent to Seattle PO boxes
	 	 	 	X
	 
	 	 	 	 	 	 
	3.

	 	Open and date/time stamp all mail as required by business rules for
front-end processing that is received in ACS location PO boxes
	 	X	 	 
	 
	 	 	 	 	 	 
	4.

	 	Open and date/time stamp all mail as required by business rules for
front-end processing that is received in Seattle PO boxes
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Log details (as defined by business rules) for each mailed check received in ACS location
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Log details (as defined by business rules) for each mailed check received in Seattle location
	 	 	 	X
	 
	 	 	 	 	 	 
	 

	 	Scanning and Data Capture	 	 	 	 
	 
	 	 	 	 	 	 
	7.

	 	Prepare back-end documents for scanning (e.g., removal of staples,
small paper documents will be taped or copied, post-it notes will be
taped or removed, corners will be straightened, legal documents will
not be folded)
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Provide scan separator page on each back-end document. The scan
separator page will include the data that will be captured as index
information for the document
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Prepare back-end documents for overnight shipment to ACS location
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Receive and track back-end document overnight shipments each day
	 	X	 	 
	 
	 	 	 	 	 	 
	11.

	 	Prepare received (front and back-end) documents for scanning as
applicable to ensure quality scanning and business rules for export
XML are met
	 	X	 	 
	 
	 	 	 	 	 	 
	12.

	 	Copy documents if needed for quality scanning
	 	X	 	 
	 
	 	 	 	 	 	 
	13.

	 	Submit requests for fiche conversion through ACS provided application
	 	 	 	X
	 
	 	 	 	 	 	 
	14.

	 	Receive request and track status of fiche requests
	 	X	 	 
	 
	 	 	 	 	 	 
	15.

	 	Convert fiche to images for back-end processing as requested
	 	X	 	 
	 
	 	 	 	 	 	 
	16.

	 	Receive and track incoming electronic images and faxes for front-end
processing
	 	X	 	 
	 
	 	 	 	 	 	 
	17.

	 	Process front-end and back-end documents as defined by priority
requirements
	 	X	 	 






Confidential Information



 Page 8 of 14



 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




	 	 	 	 	 	 	 
	Operational Roles and Responsibilities	 	ACS	 	Symetra
	18.

	 	Create and/or purchase any separator pages or supplies needed to
provide content management Services (e.g., tape and patch sheets)
	 	X	 	 
	 
	 	 	 	 	 	 
	19.

	 	Remove any front-end documents as applicable per business unit rules
to be returned to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	20.

	 	Copy, then remove original documents such as marriage and death
certificates that are to be returned to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	21.

	 	Prepare removed documents for return to Symetra by business line
	 	X	 	 
	 
	 	 	 	 	 	 
	22.

	 	Ship removed documents each day with secure packaging with overnight provider
	 	X	 	 
	 
	 	 	 	 	 	 
	23.

	 	Scan documents for back-end processing per Symetra requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	24.

	 	Mark each document during scan process with a unique identifier indicated scan occurred (endorsement on back)
	 	X	 	 
	 
	 	 	 	 	 	 
	25.

	 	Assign the document folder as defined by business line rules for front end documents scanned or received electronically
	 	X	 	 
	 
	 	 	 	 	 	 
	26.

	 	Assign the document type for each document as defined by business line rules
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	Indexing and Data Export	 	 	 	 
	 
	 	 	 	 	 	 
	27.

	 	Define the index elements on scan separator pages for back-end documents
	 	 	 	X
	 
	 	 	 	 	 	 
	28.

	 	Determine the index elements from images for front-end documents
	 	X	 	 
	 
	 	 	 	 	 	 
	29.

	 	Provide documented business rules for folder, document type and
index determination on front-end documents
	 	 	 	X
	 
	 	 	 	 	 	 
	30.

	 	Provide index elements for images that have been requested for fiche
conversion
	 	 	 	X
	 
	 	 	 	 	 	 
	31.

	 	Sync fiche converted documents with Symetra provided index information
	 	X	 	 
	 
	 	 	 	 	 	 
	32.

	 	Capture the index elements in export XML as defined by business line rules
	 	X	 	 
	 
	 	 	 	 	 	 
	33.

	 	Perform quality checks, verification and/or business rule edits as
applicable to ensure quality capture of index elements occur
	 	X	 	 
	 
	 	 	 	 	 	 
	34.

	 	Ensure each document being processed in the system is defined to a
unique document control number (DCN)
	 	X	 	 
	 
	 	 	 	 	 	 
	35.

	 	External business partner data received in FTP transmissions will be
converted and prepared in export XML as defined by business line
rules
	 	X	 	 
	 
	 	 	 	 	 	 
	36.

	 	Images and XML file containing the metadata index information will be
combined in an export zip file
	 	X	 	 
	 
	 	 	 	 	 	 
	37.

	 	XML will be formatted as defined for front-end image system or back-end image system as defined by business rules
	 	X	 	 
	 
	 	 	 	 	 	 
	38.

	 	Track transmission of XML to image system to ensure file receipt is
acknowledged
	 	X	 	 
	 
	 	 	 	 	 	 
	39.

	 	Send acknowledgement of received front-end file through FTP process
to ACS
	 	 	 	X






Confidential Information


Page 9 of 14




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




	 	 	 	 	 	 	 
	Operational Roles and Responsibilities	 	ACS	 	Symetra
	40.

	 	Send acknowledgment of received back-end file through FTP process
to Symetra
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	Storage and Destruction	 	 	 	 
	 
	 	 	 	 	 	 
	41.

	 	Store paper documents that allow for DCN tracking for retention period,
as defined in Symetra’s policies
	 	X	 	 
	 
	 	 	 	 	 	 
	42.

	 	Perform document destruction per Symetra’s established policy
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	Process Management	 	 	 	 
	 
	 	 	 	 	 	 
	43.

	 	Provide operational tracking reports that account for documents from
receipt to destruction
	 	X	 	 
	 
	 	 	 	 	 	 
	44.

	 	Provide a web-based interface to allow Symetra personnel a view of
the status of documents from receipt to destruction
	 	X	 	 
	 
	 	 	 	 	 	 
	45.

	 	Provide a web-based interface to allow Symetra personnel to request
fiche conversion
	 	X	 	 
	 
	 	 	 	 	 	 
	46.

	 	Provide a web-based interface to allow Symetra personnel to request a
rescan, original retrieval or research request
	 	X	 	 
	 
	 	 	 	 	 	 
	47.

	 	Request rescan, return of original, research request via a web-based
interface
	 	 	 	X
	 
	 	 	 	 	 	 
	48.

	 	Support and track progress for Symetra requested rescan, original
retrieval or research requests
	 	X	 	 
	 
	 	 	 	 	 	 
	49.

	 	Provide weekly and monthly reporting for fiche, front-end, and back-end volume, e.g., page count and document count)
	 	X	 	 
	 
	 	 	 	 	 	 
	50.

	 	Document and maintain business rule and index element requirement
documentation (e.g., content value spreadsheets)
	 	X	 	 
	 
	 	 	 	 	 	 
	 

	 	Image Storage and Retrieval	 	 	 	 
	 
	 	 	 	 	 	 
	51.

	 	Imported images into P8 are stored in appropriate document repository
per Symetra’s requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	52.

	 	Provide single web-based interface for image searching and results
listing with metadata properties (index elements) as defined in
Symetra’s business requirements for ACS supported image storage
repositories
	 	X	 	 
	 
	 	 	 	 	 	 
	53.

	 	Provide the ability to search and view images in P8 via metadata
search
	 	X	 	 
	 
	 	 	 	 	 	 
	54.

	 	Apply security constraints to ensure that images in P8 are presented to
Symetra End-User with appropriate security credentials
	 	X	 	 






3.1.3 Content Management System Enhancement Services



Content management system enhancement Services are the activities associated with the development
and implementation of Symetra specified Service Requests for new or modified functions and features
in the content management system to support Symetra business requirements. The following table
identifies content management system enhancement Services roles and responsibilities that ACS and
Symetra will perform.




Confidential Information



Page 10 of 14




 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




Content Management System Enhancement Services Roles and Responsibilities




	 	 	 	 	 	 	 
	Content Management System Enhancement Roles and	 	 	 	 
	Responsibilities	 	ACS	 	Symetra
	1.

	 	Document business requirements for Symetra requested new and
modified content management system functions, features and
projects
	 	 	 	X
	 
	 	 	 	 	 	 
	2.

	 	Define and document technical requirements for Symetra
requested new and modified content management system features,
functions (e.g., projects)
	 	X	 	 
	 
	 	 	 	 	 	 
	3.

	 	Participate in technical requirement gathering activities
	 	 	 	X
	 
	 	 	 	 	 	 
	4.

	 	Approve all requirements documentation
	 	 	 	X
	 
	 	 	 	 	 	 
	5.

	 	Develop and implement system enhancements in accordance with
Symetra’s business requirements
	 	X	 	 
	 
	 	 	 	 	 	 
	6.

	 	Define project Acceptance Criteria
	 	X	 	 
	 
	 	 	 	 	 	 
	7.

	 	Participate in defining project Acceptance Criteria
	 	 	 	X
	 
	 	 	 	 	 	 
	8.

	 	Approve Acceptance Criteria
	 	 	 	X
	 
	 	 	 	 	 	 
	9.

	 	Provide test data for use during development/testing
	 	 	 	X
	 
	 	 	 	 	 	 
	10.

	 	Review and approve project milestones and project completion and
close out related Service Requests
	 	X	 	 






4.0 Service Management




4.1 Objectives



A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2H.



ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this Schedule 2H.




Image Archive SLAs




	 	 	 	 	 	 	 	 	 
	Content Management - Image Archive SLAs
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Online viewing

	 	Response time
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information



 Page 11 of 14



 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




	 	 	 	 	 	 	 
	Content Management - Image Archive SLAs
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 
	 
	 	 	 	 	 	 
	 

	 	Measurement tool
	 	As provided in the Spec Sheet	 	 






Capture Management SLAs




	 	 	 	 	 	 	 	 	 
	Capture Management SLAs
	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Scanning

	 	Scanning accuracy
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Indexing

	 	Index accuracy
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Timeliness of turnaround-front-end

	 	Response time
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Note: If any performance
target of this SLR/SLA is
missed, the entire
SLR/SLA is considered
missed

	 	 	 	 	 	 	 	 





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





Confidential Information



 Page 12 of 14



 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




	 	 	 	 	 	 	 	 	 
	General Administration	 	 	 	Performance	 	 
	Task	 	Service Measure	 	Target	 	SLR
	Timeliness of turnaround-back-end

	 	Response time
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Fiche conversion

	 	Response time
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Records retention and
destruction

	 	Document
destruction at the
end of retention
life cycle.
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	Requests for originals

	 	Response time
	 	[***]	 	 	[***]	
	 
	 	 	 	 	 	 	 	 
	 

	 	Formula
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Interval
	 	As provided in the Spec Sheet	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	Measurement Tool
	 	As provided in the Spec Sheet	 	 	 	 






Image Priority Levels




	 	 	 
	Image Priority	 	Description
	Image priority 1

	 	[***]
	 
	 	 
	 

	 	 
	 
	 	 
	Image priority 2

	 	[***]
	 
	 	 
	 

	 	 
	 
	 	 
	Image priority 3

	 	[***]
	 
	 	 
	 

	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Confidential Information



 Page 13 of 14



 









 








Symetra Life Insurance Company (Symetra)

Schedule 2H—Content Management SOW




4.2 Reports



Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLRs/SLAs and other content management reports specified
in this Content Management Services Schedule 2H.




5.0 Referenced Schedules Appendices and Agreement Schedules




5.1 Referenced Content Management Services SOW Appendices




	 	 	 
	Schedule Appendix	 	Description
	Appendix H.1

	 	Content Management Hardware and Software
	 
	 	 
	Appendix H.2

	 	Document Identification Rules and Capture and Export Requirements
	 
	 	 
	Appendix H.3

	 	Content Management Facilities
	 
	 	 
	Appendix H.4

	 	Content Management Solution and System Requirements






5.2 Referenced Agreement Schedules




	 	 	 
	Agreement Schedule	 	Description
	Schedule 1

	 	Relationship Management
	 
	 	 
	Schedule 2A

	 	Cross Functional Services SOW
	 
	 	 
	Schedule 5

	 	Fee Reductions






Confidential Information




 Page 14 of 14



 











 










H.1 — Content Management Hardware and Software




		 	 	 	 	 	 	 		 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	[***]	 	Intel R XEO
 N TMCPU
3.20 GHZ
	 	3.25 GB of RAM
	 	 	 	[***]	 	Microsoft Windows
Server 2003
Standard Edition
	 	McAfee VirusScan
Enterprise Ver.
8.5.Oi
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	[***]	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	[***]	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	[***]	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	Intel R XEO
 N TMCPU
3.20 GHZ
	 	3.25 GB of RAM
	 	Dell Tape Drive
	 	[***]	 	Microsoft Windows
Server 2003
Standard Edition
	 	McAfee VirusScan
Enterprise Ver.
8.5.Oi





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










	 	 	 	 
	1

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	Printer
	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
	 	McAfee VirusScan
Enterprise Ver. 8.5i
8.5.Oi





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










	 	 	 	 
	2

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	 	 	Service Pack 2	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5i
8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	3

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	4

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	Symetra Client 5
172.28.138.25

	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	3.6 GHZ
	 	2 GB
	 	 	 	[***]	 	Microsoft
Windows 2003
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi






 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	5

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	Microfilm Scanner
USB
	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	Kodak I260
Scanner
	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	6

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	7

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	.99 GB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	8

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	DelloptiflexGX280
Intel R Pentium R 4
CPU
	 	248 MB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	9

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








	 	 	 	 
	10

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	Intel R Pentium R
4CPU 2.66 GHZ
	 	248 MB of RAM
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	2.67 GHZ
	 	504 MB
	 	 	 	[***]	 	Microsoft
Windows XP
Professional
Version 2002 SP2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	11

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





























 










	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Additional	 	 	 	 	 	 
	 	 	 	 	 	 	Hardware	 	 	 	 	 	 
	 	 	Minimum	 	 	 	Backup	 	 	 	 	 	 
	 	 	Requirement -	 	Minimum	 	Devices (for	 	 	 	 	 	 
	 	 	Processor Specs	 	Requirement -	 	example	 	Production Applications	 	 	 	 
	Machine Name	 	Speed	 	Memory	 	printer, DVD)	 	(Name/Location/Purpose)	 	Patch Version	 	Anti-Virus Version
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	Intel R Pentium R
4CPU 2.67 GHZ
	 	248 MB of RAM
	 	 	 	 	 	Microsoft
Windows XP
Professional
Version 2002
Service Pack 2
	 	McAfee VirusScan
Enterprise Ver. 8.5.Oi
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	[***]	 	 	 	 





 





Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	12

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary
































 









FileNet P8



The following sections list the hardware and software associated with the FileNet P8 content
management solution in Hillsboro, Oregon.




Hardware



The following tables list hardware for the production, quality assurance, test, development, and
sandbox environments.




Production Environment Hardware




	 	 	 
	Server Name	 	Server Role
	[***]	 	File Store (SAN STORAGE)
	[***]	 	Content Engine/Web Sphere Application Svr
	[***]	 	Database Server (Oracle/SQL)
	[***]	 	Primary Robot Server
	[***]	 	Backup Robot Server
	[***]	 	Process Engine
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Primary Centera
	[***]	 	Replica Centera






 






Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







	 	 	 	 
	13

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary



















 









 










Quality Assurance Environment Hardware




	 	 	 
	Server Name	 	Server Role
	[***]	 	Content Engine #1/Web Sphere Application Svr
	[***]	 	Content Engine #2/Web Sphere Application Svr
	[***]	 	Database Server (SQL)
	[***]	 	Database Server (Oracle)
	[***]	 	Primary Robot Server
	[***]	 	Process Engine
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Primary Centera
	[***]	 	Replica Centera






Test Environment Hardware




	 	 	 
	Server Name	 	Server Role
	[***]	 	Content Engine #1/Web Sphere Application Svr
	[***]	 	Content Engine #2/Web Sphere Application Svr
	[***]	 	Database Server (SQL)
	[***]	 	Database Server (Oracle)
	[***]	 	Primary Robot Server
	[***]	 	Process Engine
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Primary Centera
	[***]	 	Replica Centera









 






Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.









	 	 	 	 
	14

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary
























 









 













Development Environment Hardware




	 	 	 
	Server Name	 	Server Role
	[***]	 	Content Engine #1/Web Sphere Application Svr
	[***]	 	Content Engine #2/Web Sphere Application Svr
	[***]	 	Database Server (SQL)
	[***]	 	Database Server (Oracle)
	[***]	 	Primary Robot Server
	[***]	 	Process Engine
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Primary Centera
	[***]	 	Replica Centera






Sandbox Environment Hardware




	 	 	 
	Server Name	 	Server Role
	[***]	 	Content Engine #1/Web Sphere Application Svr
	[***]	 	Content Engine #2/Web Sphere Application Svr
	[***]	 	Database Server (SQL)
	[***]	 	Database Server (Oracle)
	[***]	 	Primary Robot Server
	[***]	 	Process Engine
	[***]	 	Application Engine/Web Sphere Application Svr
	[***]	 	Visual Studio
	[***]	 	Primary Centera
	[***]	 	Replica Centera









 






Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.










	 	 	 	 
	15

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





















 









 











Software





	 	 ̈	 	Professional Content Mgr 3.x
	 
	 	 ̈	 	Content Engine 3.5.0
	 
	 	 ̈	 	Process Engine 3.5.0
	 
	 	 ̈	 	Application Engine 3.5.0
	 
	 	 ̈	 	FileNet P8 3.5.0a Docs
	 
	 	 ̈	 	Apache












	 	 	 	 
	16

	 	 	Appendix H.1 — Content Management Hardware and Software
	 

	 	 	These materials are considered confidential and proprietary





















 









 











Appendix H.2—Document Identification Rules and Capture and Export Requirements





ACS has provided a sample template for document identification rules and capture and export
requirements. This template is representative of the format used for the following:




	 	 ̈	 	Agency Services
	 
	 	 ̈	 	Funding Services
	 
	 	 ̈	 	Funding Services Imperial WSF
	 
	 	 ̈	 	Group Excess Loss
	 
	 	 ̈	 	Group Field Support
	 
	 	 ̈	 	Group Financial Reporting
	 
	 	 ̈	 	Group Life
	 
	 	 ̈	 	Income Annuities
	 
	 	 ̈	 	Individual Content
	 
	 	 ̈	 	Individual Forms
	 
	 	 ̈	 	Individual Support
	 
	 	 ̈	 	Retirement Services












	 	 	 	 
	1

	 	 	Appendix H.2
	 

	 	 	These materials are considered confidential and proprietary





















 









 






	 	 	 	 	 	 	 
	Revision Tracking	 	 
	 	 	 
	SR Date	 	Requestor	 	Enhancement/Description	 	Overview of requirements for SR
	11/8/06
	 	 	 	 	 	 
	12/11/06
	 	 	 	 	 	 
	2/7/07
	 	 	 	 	 	 
	2/26/07
	 	 	 	 	 	 
	7/10/07
	 	 	 	 	 	 
	2/14/08
	 	 	 	 	 	 
	2/21/08
	 	 	 	 	 	 
	03/05/08
	 	 	 	 	 	 
	04/21/08
	 	 	 	 	 	 
	4/23/08
	 	 	 	 	 	 
	4/24/08
	 	 	 	 	 	 
	12/29/08
	 	 	 	 	 	 





			
	 	 	 
	ACS confidential and proprietary	 	Page 1 of 1




 







 






	 	 	 
	Funding Services	 	INDEX VALUE PROPERTIES
	Document Class Name:

	 	Funding Services
	Doc Class Symbolic Name:

	 	FS
	Section Title — Batch Name:

	 	To P8 = BMFSyyyymmddiiiiii where i is incrementing number
	Entry Template Name:

	 	Funding Services
	Stored Search:

	 	Funding Services
	Choice List:

	 	Company Info; Funding Services DocTypes






	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 	 	Property Name	 	Symbolic Name	 	 	 	 	 	 	 	 	 	 
	 	 	(P8 Search	 	(P8	 	XML Tag Name	 	Format Edits for	 	Format Edits for	 	 	 	Instructions
	Change with current SR	 	Element)	 	Administration)	 	(For P8 Import)	 	P8	 	Indexing	 	Rules for Indexing	 	(Processing exceptions)
	 
	 	 	 	 	 	 	 	 	 	 	 	 		





Indicates to be documented by ACS




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 1







 












 





	 	 	 
	Funding Services

	 	DOCTYPE CHOICELIST

	P8 Choice List Name:

	 	Funding Services DocTypes
	P8 Index Value Used:

	 	DocumentTypeFundSvs






	 	 	 	 	 	 	 	 	 
	 	 	 	 	P8 DocType ChoiceList	 	 
	 	 	 	 	(Values for P8 search choicelist	 	Scanning App
	Change with current SR	 	and in XML to P8 from KY and VS)	 	(Code for KY)





Indicates to be documented by ACS




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 1






 









 





	 	 	 
	Funding Services

	 	DOCTYPE CHOICELIST

	P8 Choice List Name:

	 	Company Info
	P8 Index Value Used:

	 	Company Info






	 	 	 	 	 	 	 	 	 
	 	 	 	 	P8 DocType ChoiceList	 	 
	 	 	 	 	(Values for P8 search choicelist	 	Scanning App
	Change with current SR	 	and in XML to P8 from KY and VS)	 	(Code for KY)





Indicates to be documented by ACS




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 1







 











 





	 	 	 
	Funding Services	 	DOCTYPE CHOICELIST
	P8 Choice List Name:

	 	Case Status
	P8 Index Value Used:

	 	CaseStatus






	 	 	 	 	 
	 	 	P8 DocType ChoiceList	 	 
	 	 	(Values for P8 search choicelist	 	Scanning App
	Change with current SR	 	and in XML to P8 from KY and VS)	 	(Code for KY)
	 

	 	Approved
	 	 
	 

	 	Disapproved	 	 
	 

	 	Cancelled	 	 





Indicates to be documented by ACS




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 1






 









 





	 	 	 
	Funding Services
	P8 STORED SEARCH AND RESULTS
	 
	Stored Search:
	 	Funding Services





	 	 	 	 	 	 	 	 	 
	Search	 	 	 	Results	 	 
	Order	 	Description	 	Order	 	Description
	1
	 	Contract Number is equal to	 	 	1	 	 	Title
	2
	 	Contract Number is like	 	 	2	 	 	Contract Number
	3
	 	Company Info is equal	 	 	3	 	 	Company Info
	4
	 	Document Type FundSvc is equal to	 	 	4	 	 	Qtr Year
	5
	 	Qtr Year is equal to	 	 	5	 	 	Client Name
	6
	 	Client Name is like	 	 	6	 	 	Case Status
	7
	 	Case Status is equal to	 	 	7	 	 	Document Type FundSvc
	8
	 	DCN/ID is equal to	 	 	8	 	 	Page Count
	9
	 	DCN/ID is like	 	 	 	 	 	 








	 			 			 			 			 		
	Title	 	Contact Number	 	Company Info	 	Qtr/Year	 	Client Name	 	Case Status	 	Document Type Fundsvc	 	Page Count
	[***]	 	[***]	 	[***]	 	[***]	 	[***]	 	 	 	[***]	 	 
	[***]	 	[***]	 	[***]	 	[***]	 	[***]	 	 	 	[***]	 	 
	[***]	 	[***]	 	[***]	 	[***]	 	[***]	 	 	 	[***]	 	 
	[***]	 	[***]	 	[***]	 	[***]	 	[***]	 	 	 	[***]	 	 
	[***]	 	[***]	 	[***]	 	[***]	 	[***]	 	 	 	[***]	 	 






 




Portions
marked [***] have been omitted pursuant to  a Confidential Treatment
Request by Symetra Financial Corporation, this information has been
filed separately with the Securities and Exchange Commission.






			
	 	 	 
	ACS confidential and proprietary	 	Page 1 of 1




 







 





	 	 	 
	Funding Services
	 	ENTRY TEMPLATE
	 
	 	This allows documents and images saved on network to be imported into P8.
	 
	Entry Template:
	 	Funding Services





	 	 	 	 	 	 	 	 	 	 	 	 	 
	Changes for SR	 	Order	 	Property	 	 	 	P8 Entry Template Property Rules	 	Symetra Processing Notes
	 
	 	 	1	 	 	DCN/ID	 	Required	 	 	 	 
	 
	 	 	2	 	 	Contract Number	 	Required;	 	10 characters maximum (alpha/numeric)	 	 
	 
	 	 	3	 	 	Company Info	 	Required;	 	ChoiceList for CompanyInfo	 	 
	 
	 	 	4	 	 	Document Type FundSvc	 	Required;	 	ChoiceList for Document Type FundSvc	 	 
	 
	 	 	5	 	 	Qtr Year	 	Required;	 	4 character maximum (alpha/numeric)	 	 
	 
	 	 	6	 	 	Client Name	 	Required;	 	30 character maximum (any character)	 	 
	 
	 	 	7	 	 	Case Status	 	Required;	 	ChoiceList for CaseStatus	 	 
	 
	 	 	8	 	 	Page Count	 	Required	 	 	 	 





			
	 	 	 
	ACS confidential and proprietary	 	Page 1 of 1






 










 





	 	 	 
	Funding Services
	 	SECURITY GROUPS
	 
	 	 
	Symetra Security Group
	 	Comments
	Application.Filenet.FundSvc.Viewer
	 	See current user listing at:
	Application.Filenet.FundSvc.Update
	 	 
	Application.Filenet.FundSvc.Capture
	 	 
	Application.Filenet.FundSvc.Entry
	 	 




Viewer = view capability
Update = view and index property update capability
Capture = view, index property value and document delete capability
Entry = allowed to input into P8 through Entry Template and have access to template shortcuts


		 	
	ACS confidential and proprietary	 	Page 1 of 1












 





Unit Name

Budget Reference

Storage of Paper

Volume Estimates




Production Issue Contacts




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 1




















 





Funding Services - Separator/Scan Page



Company: o Clearscape Funding Corporation



Clearscape I Contract #: AA0                     





			
	Clearscape II Contract #: CFCII	 	                                             
First 5 digits of last name




Quarter & Year:      Q           (ex. 1Q07)




	 	 	 	 	 	 	 	 	 
	Comment: (Client Name):

	 	 		 	,  	 	 	 
	 

	 	 

last name
	 	 

First name
	 	 





Prepared by:       o ryablo      o catduo      o honfau      o kevda      o cenwil      
o poorao      o kimgri      o panaga      o amykan




DOCUMENT TYPES




o APP-Application


o P&S-Purchase and Sale Agreement


o LEG-Legal Documents


o COR-Correspondence


o WIR-Wire/Check Documents


o END-Endorsement


o MIS-Miscellaneous



Case Status:          o Approved            o Disapproved           o Cancelled




Number of Pages                    




Sent to ACS on      /     / 20     




			
	 	 	 
	ACS confidential and proprietary
	 	Page 1 of 2






 









 





Funding Services- Separator/Scan Page




			
	 	 	 
	Company:
o SABS CO
	 	Contract # : AA0                                   






Quarter & Year:      Q           (ex. 1Q07)




	 	 	 	 	 	 	 	 	 
	Comment: (Client Name):

	 	 		 	,  	 	 	 
	 

	 	 

last name
	 	 

First name
	 	 





Prepared
by:       o ryablo       o catduo       o honfau       o kevda       o cenwil      
o poorao       o kimgri       o panaga       o amykan




DOCUMENT TYPES 




o APP-Application


o P&S-Purchase and Sale Agreement


o LEG-Legal Documents


o COR-Correspondence


o WlR-Wire/Check Documents


o END-Endorsement


o MIS-Miscellaneous



Case Status:          o Approved          o Disapproved          o Cancelled




Number of Pages                     




Sent
to ACS on     /     / 20          




			
	 	 	 
	ACS confidential and proprietary
	 	Page 2 of 2







 











 











Appendix H.3 — Content Management Facilities





Operational facilities are at the following location:


ACS, Inc.

1084 S. Laurel Rd

London, KY 40741

Attn: Symetra SBU





FileNet P8 Application Support facilities are at the following location:


ACS, Inc.

3935 NW Alocleck Place

Suite A-100

Hillsboro OR 97124




	 	 	 	 	 	 
	1

	 	 	Appendix H.3 Service Location	 	 
	 

	 	 	These materials are considered confidential and proprietary
	 	



















 





SCHEDULE 3

FEES




[Attached Hereto]




SCHEDULE 3




 









 





Schedule 3




Fees




for




Symetra Life Insurance Company




August 1, 2009




 









 





1.0 Introduction




This Schedule 3 provides the basis for determining the Fees for the Services, subject to
adjustments as provided for in this Schedule 3 and in the Agreement, and describes the processes
and methodologies for calculating the Fees. The Fees for the Services are set forth in Appendix
3.1.



2.0 Annual Services Fees




The Annual Services Fees, subject to adjustment as provided for in this Schedule 3 and in the
Agreement, are set forth in Appendix 3.1. The Annual Services Fees will be divided by twelve (12)
to determine the amount of Fees to be invoiced monthly; these Fees will exclude all pass-through
Fees that are chargeable to Symetra, as designated in Appendix 3.1 (e.g., postage, Software
licensing and telephony).



ACS hereby grants to Symetra [***] which Symetra shall have the right to [***] by ACS during the
first twelve (12) months following the Restatement Date. In the event of Termination for
Convenience and only if the termination includes all ACS provided Service Towers, [***] shall be
included in the [***].



3.0 Transition Fees




The transition Services Fees are set forth in Appendix 3.1. The transition Fees will be invoiced as
Services are received, due in accordance with Section 6.3.1 of the Agreement. Without limiting the
foregoing, invoices will be itemized and include the following detail: hardware, Software,
telecommunications pass-through charges and professional Services fees.



4.0 Baselines




The Baselines for all five (5) Contract Years (which Baselines are estimates only in the case of
Contract Years four (4) and five (5)) are set forth in Appendix 3.1. The Baselines shall be re-set
as provided in Section 6.2.3 of the Agreement.



5.0 Fees For Recurring Services





5.1 Fixed Unit Pricing. Fees for recurring Services are aggregated and based upon fixed
unit prices for the resource consumption or volumes identified in the applicable Baselines.
The Fees represent all variable and fixed cost components required to deliver the Services
including, without limitation, costs associated with ACS’ core infrastructure, hardware and
designated Software associated with Service Tower environments, and Equipment Refresh and Software Enhancement obligations (see
Sections 2.5.1 and 2.5.2 of the Agreement). In accordance with the terms set forth in
Section 6.2.3 of the




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 








Agreement, the Fees will be adjusted (subject to the Deadband Allowance described below) to the
actual resource consumption/volumes in the user environment, and will take effect on the invoice
for the following month. For any resource consumption/volumes that may vary from day-to-day or
other periodic basis, a monthly average will be used to determine whether an adjustment based on an
increase or decrease in resource consumption or volumes should be made.




The Parties have established a “Deadband Allowance” that provides for Services growth and
contraction within a [***] variance above and below the Baselines. Accordingly, if during a given
month there is a variation in a resource consumption or volume within the Deadband Allowance,
the Fees will not be adjusted.




	 	–	 	Example (Fixed Unit Price): If the Baseline for a Service is one hundred (100) users,
then the Fee will be calculated as one hundred (100) times the unit price.
	 
	 	–	 	Example (Within Deadband Allowance): If the Baseline for a Service is [***] users,
the Deadband Allowance starts at [***] and ends at [***]. There is no adjustment of Fees
for adding or subtracting users within this range.






5.2 ARC/RRC Units; Adjustments Outside of Deadband Allowance




A. ARC/RRC Units. ARC and RRC unit charges/reductions have been defined for each component
of the Services in Appendix 3.1. For increases or reductions in resource
consumption/volumes outside the Deadband Allowance, the monthly Fees will increase or
decrease based on the incremental resource consumption/volume from the Deadband Allowance
low point (for reductions) or high point (for additions) times the unit price.




	 	–	 	Example (ARC Within Deadband Allowance): If the Baseline is one hundred (100)
users, and actual volume is one hundred thirty (130) users, on the next monthly
invoice, the Fee is calculated as 105 * x + (130-105) * y (where “x” = fixed unit
price and “y” = unit price for additional units).
	 
	 	–	 	Example (RRC Within Deadband Allowance): If the Baseline is one hundred (100)
users, and actual volume is seventy-five (75) users, on the next monthly invoice,
the Fee is calculated as 95 * x + (75-95) * (z – x) (where “x” = fixed unit price
and “z” = unit price for reduced units).






B. Adjustments Outside of Pricing Band. If Symetra’s actual consumption/volume for a
particular component of Service is higher or lower than the Pricing Band for the applicable
Baseline, the Parties agree to re-set the affected Baseline(s) in accordance with the terms
set forth in Section 6.2.3.




5.3 Pass-Through Fees. Pass-through Fees are those Third Party charges, including postage, Software
licensing and telephony, that ACS incurs in the provision of Services





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 







that are itemized separately from Annual Services Fees and are passed through without
additional mark-up (unless otherwise agreed to by Symetra).



6.0 Termination Fees




The Termination Fees that are applicable as of the Restatement Date are set forth in Appendix 3.1.
ACS represents and warrants to Symetra that it adhered to the Termination Fees principles set forth
below when it established the Termination Fees set forth in such tables, and it will adhere to the
Termination Fees principles set forth below when establishing Termination Fees (if any) in the
future pursuant to Principle #3 below. Should Symetra elect to terminate the Agreement in part for
its convenience or any other partial termination in which Termination Fees may apply, a pro-rata
portion of the Termination Fee shall apply. The Termination Fee tab in Appendix 3.1 provides the
Termination Fees for the sixth month of each Contract Year. Termination Fees for months other than
the sixth month will be calculated on a pro-rata basis.




Principle #1. The maximum aggregate amount of any Termination Fees payable shall be limited to
actual fixed, depreciable (or amortizable) sunk asset and investment costs only related
directly to the Services and other fixed costs as described in the Termination Fees tab of
Appendix 3.1. ACS shall use its commercially reasonable efforts to mitigate and reduce the
amount of Termination Fees applicable by redeploying depreciable or amortizable assets or
investment costs to other uses within ACS for its own use, the use of its customers, and
Symetra.




Principle #2. The applicable amount of any Termination Fees payable shall be further adjusted
on a downward sliding scale straight line depreciation method basis based on the number of days
remaining in the unfulfilled three (3) year Initial Term calculated as of the Termination Date.




Principle #3. ACS will use reasonable efforts to mitigate non-amortizable investment costs.
Symetra shall not be responsible for any additional Termination Fees (meaning Termination Fees
in addition to those set forth in this Schedule 3) and/or other actual non-amortized costs
except to the extent that the Parties have mutually agreed in writing to: (a) adjust or change
the scope of the Services; (b) amend the scope of the applicable Termination Fees and/or other
actual non-amortized costs; and (c) execute an amendment to this Agreement or an Out-of-Scope
Work Order in accordance with Section 2.9 of the Agreement.



7.0 Basis of Pricing




The Fees include the following for each Service Tower:




7.1 Schedule 2B — Data Center Services. The Fees set forth in Appendix 3.1 for the Data
Center Service Tower include the following elements:




7.1.1 Mainframe Services. Pricing for mainframe Services is MIP unit pricing and
shall include all storage and tape charges associated with mainframe



 









 







operating systems’ storage as well as all of the managed Services detailed in Schedule 2B.




7.1.2 Server Services. Server unit pricing is measured by quantity of servers and includes
all of the managed Services detailed in Schedule 2B in connection with the following server
types:




	 	•	 	Physical Standard Server: HP Proliant DL38x G6 series, 2 CPU, 4 to 8 GB RAM, 2U of
rack space or equivalent
	 
	 	•	 	Physical Large Server: HP Proliant DL58x G5 series, 4 CPU, 8 to 32 GB RAM, 4U of
rack space or equivalent
	 
	 	•	 	Virtual Host Server: VMware host server supporting OS instances HP Proliant DL38x
G6, 2 CPU, 128 or 144 GB RAM, 2U of rack space or equivalent.
	 
	 	•	 	Virtual Server: VMware partitioned server with an OS Instance-Specs negotiated on
Instance creation.
	 
	 	•	 	Remote Servers: HP Proliant ML350 series — 2 CPU, 4 GB RAM, tower chassis / 5U of
rack space or equivalent
	 
	 	•	 	EMC VMware vCenter Lifecycle Manager: Services are charged per active CPU
slot and product deployment is commercial off-the-shelf [COTS] Standard
Edition. Changes to resource units will follow established Change Management
Procedures.
	 
	 	•	 	EMC VMware vCenter Lab Manager is to be provided by the repurpose of existing HP
DL580, 2 CPU Dual Core, 32GB RAM server hardware for the contract term. Services
are charged per active CPU slot and services included are outlined in document
05_4.2 Data Center Services. Product deployment is commercial off-the-shelf [COTS].






7.1.3 Database Services. Database Services are charged on a per Database Instance basis
and include all Services detailed in Schedule 2B (e.g., mainframe database Services include
all Services associated with supporting DB2 and IMS instances; mid-range database Service
including all Services associated with supporting Oracle databases, and server database
Services include all Services associated with supporting SQL databases).




7.1.4 SAN Storage Services. SAN storage Services are charged on a per gigabyte of storage
quantity and the unit charge includes all charges including, but not limited to, hardware, Software, tape backup and all storage Services defined in Schedule 2B
in connection with the following storage types:



 









 






	 	•	 	TIER 1: SAN hardware frame is an EMC DMX Symmetrix or equal having 146GB 15K rpm
disk drives with a typical RAID5 (3+1) or (7+1) configuration. Metric volumes are
based on storage that is allocated to mainframe processing.
	 
	 	•	 	TIER 2: SAN hardware frame is an EMC CX Clariion or equal having 300GB FC hard
drives with 15K rpm disk speeds with a typical RAID5 (4+1) configuration. Metric
volumes are based on RAW allocated physical disk.
	 
	 	•	 	TIER 3: SAN hardware frame is an EMC CX Clariion or equal having 1000GB SATA hard
drives with 7.2K rpm disk speeds with a typical RAID6 (12+2) configuration. Metric
volumes are based on RAW allocated physical disk.
	 
	 	•	 	TIER 4: SAN hardware frame is an EMC Centera or equal having 1000GB hard drive node
bundle configuration. Metric volumes are based on usable allocated disk.






7.1.5 Project Services. Project Services are charged on a monthly basis in the fixed dollar
amount set forth in Appendix 3.1 for Services that span all Service Towers. Project
Services shall mean work requested by Symetra so long as: (a) the request is for a discrete
unit of non-recurring work that requires start-up, planning and execution; (b) the work is
not required for ACS to meet other obligations under the Agreement; and (c) the work is not
required to meet SLAs (which work ACS shall perform without incremental cost to Symetra).




If Symetra authorizes an increase in the project Services per month, the rate for such
additional Services shall be provided based on the rates set forth in Schedule 4 or, for
Third-Party charges, as agreed to by Symetra. If Symetra exceeds the monthly project
Services amount available in a given month, the excess amount will be charged using the
rates set forth in Schedule 4 or, for Third-Party charges, as agreed to by Symetra. If
Symetra does not fully utilize the fixed dollar amount available in a given month, the
balance of the unused dollar amount available for that month shall carry forward
month-over-month. The dollar amount shall accumulate and aggregate and be usable for a
twelve (12) month period from the date that amount accrued, after which time such dollar
amount for that corresponding month shall expire.




 [***]





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






7.1.6 Communication and Collaboration Services. The following communication and
collaboration Services shall be charged as follows



	 	 	 
	Resource Category	 	Resource Unit of Measure
	Outlook Services, including but not
limited to. email, calendar and email
attachment encryption

	 	Employee count provided by Symetra
	 
	Email archiving

	 	Quantity of users
	 
	Instant Messaging (IM), LiveMeeting, etc.

	 	Quantity of users
	 
	  Microsoft Office SharePoint Services (MOSS)

	 	 Fixed monthly Service Fee







7.1.7 CoreID Licenses. The following conditions apply to the management of CoreID licenses:




	 	•	 	A one-time purchase of [***] CoreID licenses are included at no additional
cost to Symetra.
	 
	 	•	 	Maintenance Fees for the [***] CoreID licenses will commence with Contract
Year 1 of the Agreement.
	 
	 	•	 	Newly purchased licenses will incur license Fees for only that Contract Year
that they are accounted for within Appendix 3.1. Maintenance charges for those
licenses will commence in the following Contract Year.
	 
	 	•	 	In February of each Contract Year a true-up will occur to determine additional
licenses consumed beyond the Baseline for that year. True-up licenses will only
incur license Fees for that Contract Year in which they are accounted for.
Maintenance charges for those licenses will commence in the following Contract
Year.






7.2 Schedule 2C—Distributed Computing Services. The Appendix 3.1 Fees for the Distributed
Computing Service Tower include the following elements:




7.2.1 Distributed Computing Services. Distributed computing Services are all of the managed
Services detailed in Schedule 2C associated with supporting desktops, laptops, PDAs (and
other similar devices) and network printers. Pricing is based on an employee count provided
by Symetra for each of the following:




	 	•	 	Symetra headquarter desktops, laptops and in-scope attached peripheral devices; and
	 
	 	•	 	Remote offices and teleworkers desktops, laptops and in-scope attached peripheral
devices. Per employee count Fees for this category include all charges for Third
Parties performing the Services.






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 












Support for in-scope mobile computing and PDA devices (e.g., Blackberrys,
Smartphones, and wireless cards) Resource units are calculated based on total
managed devices.




Network-attached printers are a part of the distributed computing Services and are
priced on a per-printer unit price.




7.3 Schedule 2D—Data Network Services. The Appendix 3.1 Fees for the Data Network Service
Tower include the following elements:




7.3.1 Data Network Services. Pricing includes all of the managed Services detailed
in Schedule 2D and is based upon a per-device unit Fee for the following:




	 	•	 	Routers;
	 
	 	•	 	LAN switches to include both wired and wireless switches;
	 
	 	•	 	Firewalls; and
	 
	 	•	 	Load balancers.






Security network Services are priced on a fixed Fee basis for each of the
following:




	 	•	 	Network IDS;
	 
	 	•	 	Host IDS; and
	 
	 	•	 	Managed penetration.






7.3.2 Data Network Pass-Through Fees.




The cost of inbound/outbound network charges associated with the data network shall
be passed through to Symetra at actual cost plus [***] mark-up. Mark-up Fees are
detailed separately from carrier charges in pass-through detailed billing.




7.4 Schedule 2E—Voice Communications Services. The Appendix 3.1 Fees for the Voice
Communications Service Tower include the following elements:




7.4.1 Voice Services. Voice communications Services include all of the managed
Services detailed in Schedule 2E. Pricing is based upon a Symetra employee count
provided by Symetra.




Call recording Services pricing is based upon a count of Symetra employees
identified by ACS and authorized by Symetra to use call recording Services.
Resource unit is based on the quantity of users.




7.4.2 Voice Services Pass-Through Fees. The cost of inbound/outbound network
charges associated with the voice Services shall be passed through to Symetra at
actual cost plus [***] mark-up. Mark-up Fees are detailed separately from carrier
charges in pass-through detailed billing.




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 





7.5 Schedule 2F—Help Desk Services. The Appendix 3.1 Fees for the Help Desk Service Tower include
the following elements:




7.5.1 Help Desk Services. Help desk Services include all of the managed Services detailed
in Schedule 2F. Pricing is based upon a per employee count provided by Symetra for
individuals authorized to access the help desk.




7.5.2 Pass-Through Fees. The cost of the following user licenses shall be passed through
to Symetra with [***] markup. This markup is reflected in the Appendix 3.1.




	 	•	 	Fixed user Remedy licenses; and
	 
	 	•	 	Novell ID management licenses.






7.6 Schedule 2G—Output Processing Services. The Appendix 3.1 Fees for the Output Processing
Services Service Tower include the following elements:




7.6.1 Printed Image Output—ACS Location and Bellevue. Pricing for printed images is based
upon an image count. Image count equates to printed sides, e.g., if front is printed then
image count equals one (1); if both sides are printed, then image count equals two (2). If
nothing is printed on either the front or back, e.g., blank or banner page, then image
count equals zero (0).




7.6.2 Post Processing. Pricing is based upon the quantity each of 6x9 envelopes, #10
envelopes, flat envelopes and boxes.




7.6.3 Print Programming. The fixed monthly Fee for print programming Services is
equal to the Baseline hours multiplied by the print programming hourly rate set forth in
Schedule 4. Print programming Services will include technical design, specification,
programming, Symetra authorized programming support, and testing to meet Symetra’s
requirements. Programming will be provided on applications needed to process Symetra data
files into printed output and for iProof and Doc1 e2Vault Archive. In addition, such
Services will include programming needed for operational requirements such as sequence
number, postal net barcode, fulfillment barcode and logging.




If Symetra authorizes an increase in the print programming hours above the Baseline set forth in
Appendix 3.1, the additional print programming Fee above Baseline will be calculated based on the
print programming rate set forth in Schedule 4 multiplied by the number of hours in excess of the
Baseline. If Symetra does not fully utilize the Baseline dollar amount in a given month, the
balance of the unused dollar amount available for that month shall carry forward month-over-month.
Any unused dollar amount will be available for a twelve (12) month period from the date that amount
accrued, after which time such dollar amount for that corresponding month shall expire.





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 






7.6.4 iProof. Pricing is based upon job count. For defined jobs, pricing includes
providing print file for image viewing prior to print and archiving processes.




7.6.5 Postal Presorting. Pricing is based on the quantities of #10 and 6x9
envelopes only. These envelopes are mailed at the pre-sort rate for postage.




7.6.6 Pass-Through Fees. All postage charges including over-night mail charges,
freight, special delivery, etc., (e.g., FedEx, UPS and USPS) shall be passed
through to Symetra at actual cost without mark-up.




7.7 Content Management Services. The Appendix 3.1 Fees for the Content Management Service
Tower include the following elements:




7.7.1 Microfiche Conversion Scanning. Pricing is on a per-image basis. The Services
involve the conversion of microfiche images to .tif images. All images on
microfiche are grouped together as a document for indexing.




7.7.2 Microfiche Conversion Request. Pricing is on a per-request basis. The Service
include finding the microfiche that has been requested by Symetra for conversion.




7.7.3 Indexing — Front-end. Pricing is on a per-document basis. The Services
include document start/stop identification, document product identification,
document class identification (folder), document type identification and the
determination and capture of index elements or characters.




7.7.4 Indexing — Back-end. Pricing is on a per-document basis. The Services
include the capture of index elements involving fields or characters.




7.7.5 Received Mail Preparation. Pricing is on a per-page basis. The Services
include receiving mail, opening mail, date/time stamping of mail, and sorting and
preparing mail for scanning.




7.7.6 Back-end Scanning Prep. Pricing is on a per-page basis. The Services include
receiving paper documents from Symetra and preparing them for scanning.




7.7.7 Paper Scanning. Pricing is on a per-image basis. Each paper page will become
one or two images. If the back is blank, there is only one image. The Services
include the physical scanning of each paper page, performing image quality control,
and removing blank images.




7.7.8 Electronic Image. Pricing is on a per-image basis. The Services include the
handling and support to bring electronic images from non-ACS created



 









 






images (e.g., faxes, Bellevue scanning) into the appropriate content management system to
stage for indexing.




7.7.9 Requested Research. Pricing is on a per-request basis with the request count made by
Symetra. The Services include finding original documents in storage areas and processing
or returning to Symetra as requested.




7.7.10 Check Handling. Pricing is on a per-check basis. The Services include check
endorsement, detailed check logging, and secure storage of the check until the check is
overnighted back to Symetra.




7.7.11 Copying. Pricing is on a per-image basis. Copying is required in processing because
original certificates and checks, as well as other non-standard documents, are not scanned.




7.7.12
Chase Application Data Capture. Services for Chase Application Data Capture is in
Appendix 3.2






 









 





APPENDIX 3.1 TO SCHEDULE 3

FEES 





 











 





	 	 	 
	Pricing Appendix	 	The data in this document is Confidential and Proprietary Information
	Table of Contents	 	Pricing Workbook Table of Contents
	 	 
	Worksheet Title / Hyperlink	 	Description
	Template Instructions
	 	 
	Instructions & Setup Sheet
	 	READ FIRST—Instructions for Setting up and Completing Pricing Workbook
	Pricing Summary Sheets
	 	 
	Pricing Summary - 5 Year Rollup
	 	Summary of Five-Year pricing across all Service Areas
	Monthly Charges
	 	 
	Data Center
	 	Pricing for Data Center Services
	Distributed Computing
	 	Pricing for Distributed Computing Services
	Data Network
	 	Pricing for Data Network Services
	Help Desk
	 	Pricing for Help Desk Services
	Voice Communications
	 	Pricing for Voice Communications Services
	Output Processing
	 	Pricing for Output Processing Services
	Content Management
	 	Pricing for Content Management Services
	Disaster Recovery
	 	Worksheet for Itemizing Disaster Recovery Charges for Each Tier of Service
	Other Costs
	 	 
	Migration (Transition) Fees
	 	Worksheet for itemizing transition (migration) fees for any major change in the ways that services will be delivered
	Termination Fees
	 	Worksheet for itemizing Termination Fees for new services only in each Service Area.
	Vendor Pricing Assumptions
	 	 
	Pricing Assumptions
	 	Worksheet to itemize all assumptions upon which its pricing is dependent
	Other Worksheets
	 	 
	Optional Pricing Scenarios
	 	Worksheet to price alternate solutions to reduce price
















 





	 	 	 
	Confidential and Proprietary	 	Summary — 5 Year Rollup Pricing





	 	 	 
	SUMMARY—FIVE-YEAR ROLL-UP
	 	 
	 
	 	 
	Service Recipient:
	 	Symetra
	Vendor Name:
	 	ACS




TOTAL ANNUAL SERVICE FEES



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service / Description	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	Total	 
	Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	ANNUAL TOTAL FEES
	 	$	11,414,520	 	 	$	10,579,644	 	 	$	10,620,036	 	 	$	10,757,196	 	 	$	10,924,716	 	 	$	10,924,716	 	 	$	10,924,716	 	 	$	76,145,544	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 




TOTAL ANNUAL FEES



	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service / Description	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	Total	 
	Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	ANNUAL TOTAL FEES
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	EARLY TERMINATION FEES
	 
	Early Termination Fees — Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	TOTAL TERMINATION FEES
	 	$	4,728,377	 	 	$	4,161,873	 	 	$	3,247,766	 	 	$	2,841,432	 	 	$	2,515,901	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	NOTE: Early termination fees apply only to termination for convenience        Termination Fees Details
	 
	YEAR 1 ONE-TIME MIGRATION (TRANSITION) COSTS
	 
	Data Center
	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 
	Data Network
	 	$	[***]	 
	Help Desk
	 	$	[***]	 
	Voice Communications
	 	$	[***]	 
	Output Processing
	 	$	[***]	 
	Content Management
	 	$	[***]	 
	 
	 	 	 
	TOTAL MIGRATION (TRANSITION) FEES
	 	$	[***]	 
	 
	 	 	 




 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Page 1 of 1







 




     


	 	 	 	 	 
	Confidential and Proprietary
	 	Pricing for Data Center	 	 







	 
	Data Center

	 

	Symetra

	ACS












	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional	 	 
	 	 	 	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	 
	Vendor Provided Services	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	Description/
	Resource Unit Category	 	Resource Unit of Measure	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Quantity	 	Unit Price	 	Monthly Total	 	Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mainframe
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Mainframe Services (Dedicated system)
	 	MIPs	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Servers
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Physical Standard Server
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Physical Large Server
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Y2 represents VM Ware host refresh to increase memory to support V Sphere Software License
	Virtual Host Servers
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Virtual Server OS Instances
	 	Qty of OS Instances	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Remote Servers
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Database Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Mainframe
	 	Qty of Instances (Prod, QUA and Dev)	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Servers
	 	Qty of Instances (Prod, QUA and Dev)	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Storage
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Storage Services TIER 1 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Storage Services TIER 2 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Storage Services TIER 3 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Storage Services TIER 4 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Infrastructure Project Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Project Pool Hours
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Communication and Collaboraration
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	archiving
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Includes labor and tools - infrastructure support included in server rates above
	Email Archive
	 	Qty of Users	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	IM, Livemeeting, etc.
	 	Qty of Users	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	MOSS
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	EMC VMware Lab Manager
	 	Qty of Active CPU Slots	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	EMC VMware Lifecycle Manager
	 	Qty of Active CPU Slots	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	ORACLE Core ID Licensing (non-employee)
	 	Qty of Licenses	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Oracle Core ID Maintenance (non-employee)
	 	Qty of Licenses	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	MONTHLY SERVICES FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	ANNUAL SERVICES FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this
pricing sheet.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor
	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 
	Filenet Software Maintenance
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments) — see “Pass through detail” sheet
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	VMWare Instance SA-06-026, Email Archive SA-07-035, Manage User Groups SA-07-035, Managed Transport (FTP) SA-08-0021
	 
	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price
	Mainframe
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Mainframe Services (including DASD and Tape Processing)
	 	MIPs	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Servers
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Physical Standard Server
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Physical Large Server
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Virtual Host Servers
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Virtual Server OS Instances
	 	Qty of OS Instances	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Servers
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Database Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Mainframe
	 	Qty of Instances (Prod, QUA and Dev)	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Servers: SQL
	 	Qty of Instances (Prod, QUA and Dev)	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Storage Services TIER 1 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 2 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 3 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 4 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Communication and Collaboraration
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	archiving
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Email Archive
	 	Qty of Users	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	IM, Livemeeting, etc.
	 	Qty of Users	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	MOSS
	 	Fixed	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	EMC VMware Lab Manager
	 	Qty of Active CPU Slots	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	EMC VMware Lifecycle Manager
	 	Qty of Active CPU Slots	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	ORACLE Core ID Licensing (non-employee)
	 	Qty of Licenses	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Oracle Core ID Maintenance (non-employee)
	 	Qty of Licenses	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Infrastructure Project Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Project Pool Hours
	 	Hours	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 




Management Fees Detail:



	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Charge
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	FileNet Application Services
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	IT Continuity (Disaster Recovery)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	$	[***]	 




SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:


1. Called out account management


2. STORAGE — provided tiered storage pricing and adjusted volumes to reflect virtualization and changes to P8 environment


3. P8 ENVIRONMENT — Provided breakout of P8 volumes in a separate sheet “Data Center-P8”


4. Revised MOSS pricing


5. Revised project pool hours rate based of current labor rates


6. Provided better year-over-year efficiencies


STORAGE TIERING EXPLANATION:


Tier 1 is mainframe storage


Tier 2 is high speed fiber channel connected storage




 



Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Page 1 of 1







 




     



	 	 	 	 	 
	Confidential and Proprietary
	 	Pricing for Data Network	 	 







	 
	Data Network

	 

	Symetra

	ACS













	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	     	 	 	 	 	 	 	 	 	 	 	 	     	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3
	 	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 
	Resource Unit Category	 	Unit of Measure	 	Quantity	 	Unit Price	 	Monthly Total	 	 	Quantity	 	Unit Price	 	Monthly Total	 	 	Quantity	 	Unit Price	 	Monthly Total	 
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Routers (includes all managed services)
	 	Qty of routers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Load Balancers
	 	Qty of load balancers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	LAN Switches (Wired and wireless and includes all managed services)
	 	Qty of switches	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Firewalls (includes all managed services)
	 	Qty of firewalls	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network IDS
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Host IDS
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Managed penetration
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	 	 	 	 	MONTHLY SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	ANNUAL SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	
Pass-through
Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.


	Pass-Through Description & Vendor
	 	Unit of Measure
	 	 	 	 	 	 	 	 	 	Monthly Total
	 	 	 	 	 	 	 	 	 	Monthly Total
	 	 	 	 	 	 	 	 	 	Monthly Total

	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 
	 
	 	 	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	 	 	Year 1	 	 	 	 	 	 	 	 	 	Year 3	 	Year 4
	 	 	 	 	 	 	Price Per Month	 	Year 2	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	ARC Unit	 	 	 	 	 	Price Per Month	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	Routers
	 	Qty of routers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Load Balancers
	 	Qty of load balancers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Switches
	 	Qty of switches	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Firewalls
	 	Qty of firewalls	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 





Management Fees Detail:



	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	$	[***]	 





SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:


1. Called out
account management


2. Added load
balancer pricing


3. Adjusted variable rates to reduce management fees


4. Moved “Output T1” pricing to Data Network tower passthrough charges


5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Page 1 of 3








 





     




	 	 	 	 	 
	Confidential and Proprietary

	 	Pricing for Data Network
	 	 








	 
	Data Network

	 

	Symetra

	ACS












	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Year 4	 	Year 5	 	Year 6 Optional
	 	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 	 	 	 	Baseline	 	Monthly	 	 
	Resource Unit Category	 	Quantity	 	Unit Price	 	Monthly Total	 	 	Quantity	 	Unit Price	 	Monthly Total	 	 	Quantity	 	Unit Price	 	Monthly Total	 
	Management Services (including fees associated with Schedule 1)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Routers (includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Load Balancers
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	LAN Switches (Wired and wireless and includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Firewalls (includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network IDS
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Host IDS
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	Managed penetration
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 
	 
	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 
	
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.


	Pass-Through Description & Vendor

	 	 	 	 	 	 	 	 	 	Monthly Total
	 	 	 	 	 	 	 	 	 	Monthly Total
	 	 	 	 	 	 	 	 	 	Monthly Total

	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 
	 
	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 
	 
	 
	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 	 	 	 	 	 	 	 	 	 	$
	[***]	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Year 6 Optional	 	Year 7 Optional
	 	 	Year 5	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	Price Per Month	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	Routers
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Load Balancers
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Switches
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Firewalls
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 





Management Fees Detail:



Description



Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)



Total



SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:



1. Called out
account management



2. Added load
balancer pricing



3. Adjusted variable rates to reduce management fees



4. Moved “Output T1” pricing to Data Network tower passthrough charges



5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Page 2 of 3









 





	 	 	 	 	 
	Confidential and Proprietary
	 	Pricing for Data Network	 	 







	 
	Data Network

	 

	Symetra

	ACS










	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Year 7 Optional	 	 
	 	 	Price Per Month	 	 
	Vendor Provided Services	 	Baseline	 	 	Monthly	 	 	 	 
	Resource Unit Category	 	Quantity	 	 	Unit Price	 	Monthly Total	 	Description/Comments
	Management Services (including fees associated with Schedule 1)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Network Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Routers (includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Load Balancers
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	LAN Switches (Wired and wireless and includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Firewalls (includes all managed services)
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Network IDS
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Host IDS
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Managed penetration
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.


	Pass-Through Description & Vendor

	 	 	 	 	 	 	 	 	 	Monthly Total
	 	Description/Comments

	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 





	 	 	 
	     Vendor Provided Services

	 

	Resource Unit Category






	 
	Routers

	Load Balancers

	Switches

	Firewalls






Management Fees Detail:


Description


Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)


Total


SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:


1. Called out account management


2. Added load balancer pricing


3. Adjusted variable rates to reduce management fees


4. Moved “Output T1” pricing to Data Network tower passthrough charges


5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Page 3 of 3










 








			
	 	 	 
	Confidential Proprietary	 	Pricing for Distributed Computing




Distributed Computing


Symetra

ACS


	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	 	 
	 	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	 	 
	Vendor Provided Services	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Description/Comments	 
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all
services specified in SOW)
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and
all services specified in SOW including any third party services )
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals
and all services specified in SOW including any third party services )
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Network Attached Printers
	 	Qty of Printers	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc.
	 	Qty of Managed Devi	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICE FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses)
Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price
	Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all
services specified in SOW)
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and
all services specified in SOW including any third party services )
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals
and all services specified in SOW including any third party services )
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network Attached Printers
	 	Qty of Printers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc.
	 	Qty of Managed Devi	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 





Management Fees Detail:



	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team,
Innovation, SDRM, Contract management,
Other cross functiona
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 




	 		
	1.	 	Called out account management
	 
	2.	 	Broke pricing down into Headquarters, Remote Offices, and Remote Teleworkers




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 







 








Help Desk


Symetra
ACS


	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	 	 
	 	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	 	 
	Vendor Provided Services	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Help Desk Users (includes all services specified in SOW)
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses)
Note: Provide a detailed list of items in each category as an
attachment to this pricing sheet.	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 
	Symetra Remedy User Licenses
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fixed user Remedy licenses
	 	Total Licenses	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	BMC has changed their pricing structure. Includes 5 licenses for

 Atrium CMDB
	Novell ID Management Licenses
	 	Total Licenses	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	ACS Novell ID Solution will replace this software.
	Other (specify in Comments)
	 	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	ANNUAL SERVICE AREA FEES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price
	Help Desk Users
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 





Management Fees Detail:



	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 




SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:


1. Called out account management


2. Updated Remedy licenses count


3. Added Novell ID Management Licences pricing



 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 







 









     



Voice Communications




Symetra

ACS




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	 	 
	 	 	 	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	 	 
	Vendor Provided Services	 	 	 	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	Baseline	 	 	Monthly	 	 	Monthly	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Quantity	 	 	Unit Price	 	 	Total	 	 	Comments	 
	Management Services (including fees associated with Schedule 1)
	 	Fixed
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Voice Services as detailed in the Voice Services SOW
	 	Employee Count
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Call Recording (NICE)
	 	Qty of Users
	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	MONTHLY SERVICES FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	ANNUAL SERVICES FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	Pass-through Charges
(Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.	 	 	 
	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Inbound — Access Baseline
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Outbound/Inbound — Dedicated Baseline
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Outbound — Switched / Business Line Baseline
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)	 
	 	 	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 
	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 
	Vendor Provided Services	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 	 	ARC Unit	 	 	RRC Unit	 
	Resource Unit Category	 	Unit of Measure	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	Price	 	 	 Price	 	 	Price	 	 	Price	 
	Voice Services as detailed in the Voice Services SOW
	 	Employee Count
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Call Recording (NICE)
	 	Qty of Users
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Management Fees Detail:




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	 	Unit Rate	 	 	Monthly Chrg	 
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	On-site voice services support
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 






SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:





	1.	 	Called out account management
	 
	2.	 	Added pricing for Call Recording (NICE)
	 
	3.	 	Added Avaya Maintenance Charges to passthrough detail






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.













 















	 	 	 	 	 	 	 	 	 
	Output Processing	 	 	 
	 
	Symetra
	 	 	 	 	 	 	 	 
	ACS
	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	 	 
	 	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	 	 
	Vendor Provided Services	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Description/Comments	 
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Printed Image (Dallas)
	 	Image Count.	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Printed Image (Bellevue)
	 	Image Count.	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Post-Processing
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	6x9 envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	#10 envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Flat envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Boxes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Print Programming
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	iProof
	 	Job Count	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Postal Presorting
	 	Qty of #10 and 6x9 Envelopes	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided
products, services, and/or project expenses) Note:
Provide a detailed list of items in each category
as an attachment to this pricing sheet.	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	Description/Comments	 
	See “Pass-through detail” sheet
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	ANNUAL

 PASS-THROUGH 

FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	ANNUAL SERVICE AREA FEES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 







	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	 	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	ARC Unit	 	 	 	 	 	ARC Unit	 	RRC Unit	 	ARC Unit	 	RRC Unit	 	 	 	 	 	RRC Unit	 	ARC Unit	 	RRC Unit	 	ARC Unit	 	RRC Unit	 	ARC Unit	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	Price	 	RRC Unit Price	 	Price	 	Price	 	Price	 	Price	 	ARC Unit Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price
	Printed Image (Dallas)
	 	Image Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Printed Image (Bellevue)
	 	Image Count	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Post-Processing
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	6x9 envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	#10 envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Flat envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Boxes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Print Programming
	 	Fixed	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	iProof
	 	Job Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Postal Presorting
	 	Qty of #10 and 6x9 Envelopes	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 






Management Fees Detail:




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	 	Unit Rate	 	 	Monthly Chrg	 
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross function
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	DOC1 e2Vault Archive Management Fee
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 






SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:




1. Called out account management




2. Broke down Printed Image pricing to Dallas and Bellevue




3. Moved
USPS charges to passthrough




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 








 













	 	 	 	 	 	 	 	 	 
	Content Management	 	 	 
	 
	Symetra	 	 	 	 	 	 
	ACS
	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6 Optional	 	 	Year 7 Optional	 	 	 	 
	 	 	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	Price Per Month	 	 	 	 
	Vendor Provided Services	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	Baseline	 	 	Monthly	 	 	 	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Quantity	 	 	Unit Price	 	 	Monthly Total	 	 	Description/Comments
	Management Services
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	MicroFiche Conversion Scanning & Imaging
	 	Per Image	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	Research in progress to confirm “MicroFiche Conversion Scanning” includes image
	MicroFiche Conversion Request
	 	Per Request	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Indexing — Frontend
	 	Per Document	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Indexing
	 	Per Document	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Received Mail Prep
	 	Per Page	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Backend Scanning Prep
	 	Per Page	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Paper Scanning
	 	Per Image	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Electronic Image
	 	Per Image	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	Research in progress to confirm if “electronic image” includes front-end image processing
	Requested Research
	 	Per Request	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Check Handling
	 	Per Check	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	Copying
	 	Per Image	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this
pricing sheet.	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor
	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	 	 	 	 	 	 	 	 	Monthly Total	 	Description/Comments
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICE AREA FEES	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 







	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	 	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	Vendor Provided Services	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit	 	ARC Unit	 	RRC Unit	 	 	 	 	 	RRC Unit	 	ARC Unit	 	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price	 	Price	 	Price	 	ARC Unit Price	 	Price	 	Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	MicroFiche Conversion Scanning & Imaging
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	MicroFiche Conversion Request
	 	Per Request	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Indexing — Frontend
	 	Per Document	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Indexing
	 	Per Document	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Received Mail Prep
	 	Per Page	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Backend Scanning Prep
	 	Per Page	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Paper Scanning
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Electronic Image
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Requested Research
	 	Per Request	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Check Handling
	 	Per Check	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Copying
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Programming Hours
	 	Per Hour	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	External Business Partner Transmit
	 	Per Day - Daily cost for automated	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 






Management Fees Detail:




	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	 	Unit Rate	 	 	Monthly Chrg	 
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	$	[***]	 






SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:




1. Called out account management




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 











 





Transition Fees




Symetra




ACS




ONE TIME DATA CENTER TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	Transformational activities
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	TOTAL DATA CENTER TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






ONE TIME DISTRIBUTED COMPUTING TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	TOTAL DISTRIBUTED COMPUTING TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






ONE TIME DATA NETWORK TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	TOTAL DATA NETWORK TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






ONE TIME HELP DESK TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	Novell ID Management SW One-times
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	TOTAL HELP DESK TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 





ONE TIME VOICE COMMUNICATIONS TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	TOTAL VOICE COMMUNICATIONS TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






ONE TIME OUTPUT PROCESSING TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	ONE TIME OUTPUT PROCESSING TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






ONE TIME CONTENT MANAGEMENT TRANSITION FEES




	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	 	Description of Services / Comments	 
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 
	ONE TIME CONTENT MANAGEMENT TRANSITION FEES
	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 





	 	 	 
	          Confidential and Proprietary

	 	Termination Fees
	Termination Fee Details
	 	 
	 
	 	 
	Symetra
	 	 
	 
	 	 
	ACS
	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data Center	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	ALL TERMINATION FEES ARE CALCULATED BASED ON TERMINATION IN MONTH 6 OF THE RESPECTIVE CONTRACT YEAR
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Distributed Computing	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	$0 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data Network	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	$0 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Help Desk	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	$0 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]
	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***].	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.






1 of 1 









 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Voice Communications	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]\	 	 	Included in Data Network 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	Included in Data Network 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Output Processing	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Content Management	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 







Assumptions




Pricing Assumptions



Symetra




ACS



ASSUMPTIONS (State all assumptions upon which its pricing is being determined). Insert as many
lines as necessary to ensure all assumptions are accurately expressed.




	 	 	 
	 	 	Data Center Recurring Pricing Assumptions
	1

	 	This service contract is for 5 plus 2 optional years, beginning on Aug 1, 2009 which is the date of steady-state service
commencement.
	 
	 	 
	2

	 	Monthly Datacenter Benchmark Credit of [***]has been reflected in Server, Storage, and Mainframe rate reductions.
	 
	 	 
	3

	 	Pricing assumes no sales tax on our price to the customer.
	 
	 	 
	6

	 	Annual DR test included in DR monthly fees.
	 
	 	 
	8

	 	Employee Count will be determined by the number of users from Symetra HR.
	 
	 	 
	10

	 	Pricing assumes transformed environment with aggressive virtualization over a 9 month transformation period beginning at
contract Re-Instatement date. Any adjustments to solution may affect pricing.
	 
	 	 
	11

	 	Physical DBA support only on Application/database servers.
	 
	 	 
	12

	 	Email encryption is included in base price.
	 
	 	 
	14

	 	RSA tokens managed are 559. Renewal of RSA tokens is included in account management line item.
	 
	 	 
	20

	 	Filenet Application Services line item represents application support labor (3.4 FTEs). The labor -pricing has increased due to
majority of on-shore, highly skilled resources who support this critical application. This BAFO pricing reflects a steady state
operational support level.
	 
	 	 
	21

	 	Physical DBA administration includes installation, patching, upgrades/migrations to new releases, backup methodology, restores
either to development/test databases. In addition, ACS’ DBA team provides performance tuning of the production databases,
running SQL traces, and uses tools to analyze server CPU, I/O, and cache buffers. ACS implements database objects such as
adding triggers, stored procedures, columns, indexes and user passwords as required. ACS also monitors space use, plan for
capacity changes, and physical placement of data files.
	 
	 	 
	22

	 	The MIP rate includes MF services and storage and tape associated with operating system.
	 
	 	 
	23

	 	Tier 1 storage is application allocated Symetra storage.
	 
	 	 
	25

	 	DR services excludes non-production Servers
	 
	 	 
	28

	 	VM Lab Manager included in base 3 Host Servers, 1 Lifecycle manager.







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Confidential Information




1 of 5 









 





Assumptions




	 	 	 
	 	 	Data Center Recurring Pricing Assumptions
	29

	 	No RRC rate for Active CPU Slot unit of measure due to SW license limitation for VM Lab Manager and VM Lifecycle Manager.
	 
	 	 
	30

	 	ORACLE Core ID 25,000 licenses included in base. Ongoing maintenance is Symetra’s financial responsiblity.
	 
	 	 
	31

	 	Cost of re-purposed servers for Lab Manager rates are included in the Lab Manager rates and do not include refresh. In the event
Symetra request refresh for lab manager host servers, ACS and Symetra will work on rates to meet the requirement.
	 
	 	 
	32

	 	Project Pool is based on a blended rate of [***] times 100 hours and will be funded as a fixed pool of [***] monthly to be
charged against the rate card rates.






	 	 	 
	 	 	Distributed Computing Recurring Pricing Assumptions
	1

	 	Backup of desktops not included.
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






	 	 	 
	 	 	Data Network Recurring Pricing Assumptions
	1

	 	Pass-through monthly unit charges based on April 2009 charges from Sprint
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Confidential Information





2 of 5 









 








Assumptions




	 	 	 
	 	 	Data Network Recurring Pricing Assumptions
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






	 	 	 
	 	 	Help Desk Assumptions
	1

	 	Pricing assumes that VIP support for the help desk includes no more than 10% of the overall user base and/or incident volumes.
	 
	 	 
	2

	 	ACS pricing is based on avg call volume of 1.3 calls per user per month. SLA relief will be granted when call volume exceeds 1.5
calls per user per month.
	 
	 	 
	3

	 	Novell Identity Manager 3.6 & Prior 1-User License includes User Application with Search, whitepages and password reset as well
as integration with eDirectory, LDAP, AD, Groupwise, Exchange, Notes
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






Confidential Information




3 of 5 









 








Assumptions




	 	 	 
	 	 	Voice Communications Assumptions
	1

	 	Monthly pass-through telecom charges based on 12-month average of fees charged. These are the total telecom charges
including a [***] markup for voice long distance charges. Data network charges are included in the Data Network tower.
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






	 	 	 
	 	 	Output Processing Assumptions
	3

	 	ACS provides printer supplies (i.e., toner and paper) for print at Bellevue and Symetra provides check printing paper.
	 
	 	 
	4

	 	Print Programming is based on a Bowne labor rate of [***] times 208 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates.
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




Confidential Information




4 of 5 









 








Assumptions




	 	 	 
	 	 	Content Management Assumptions
	 

	 	The line item for “Microfiche Conversion Scanning” is the additional cost associated with the capture of an image from microfiche.
	 

	 	In a current typical request, to create images from a microfiche, Symetra would be billed the following:
	 
	 	 
	 

	 	1.      “Microfiche Conversion Request” to manually find the microfiche by the Symetra provided policy number

	 
	 	 
	 

	 	2.      “Electronic Image” to create the image

	 
	 	 
	 

	 	3.      “Microfiche Conversion Scanning” to cover the additional effort to capture images on the microfiche

	 
	 	 
	1

	 	To avoid future confusion, ACS has adjusted the description and amount for Row 10 — it is now described as “Microfiche
Conversion Scanning and Imaging” at a rate of [***] which combines the previously separated values.
	 
	 	 
	2

	 	The “Chase Application Data Capture” SOW is not currently included in the pricing. It will be billed under the terms of the SOW
until Symetra and ACS reach an agreement as to how to reflect it otherwise.
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



Confidential Information




5 of 5 









 








Data Center




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	IBM Websphere Application Server SW Maintenance SA-06-025
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	VMWare Host and Instance suppoort SA-06-026
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Email Archive management SA-07-035
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Manage User Groups SA-07-035
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Managed Transport (FTP) physical windows server SA-08-0021
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Data Center P8




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	Filenet Software Maintenance
	 	 	1	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Data Network




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	Telecom Data Charges (Circuits Cincinnati OH.) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Data Charges (Circuits Itasca IL..) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Data Charges (Circuits Miami FL.) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Data Charges (Circuits Norcross GA.) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Data Charges (Circuits Plano TX.) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Data Charges (Circuits South Windsor CT.) — Sprint
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Telecom Additional Data Circuits (see “Voice-Data Breakdown” sheet)
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Output T1 (Dallas)
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Sungard Disaster Recovery Circuit
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Distributed Computing




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	—	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	—	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Help Desk




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	Symetra Remedy User Licenses
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fixed user Remedy licenses
	 	 	[***]	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 
	Novell ID Management Licenses
	 	 	[***]	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 





     



Voice Communications




Pass-through Charges (Third-party provided products, services, and/or project expenses)





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	See separate tab “Voice-Data Breakdown”
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	Avaya Maintenance (Based on FY09 average monthly costs)
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Output Processing




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	Postage
— Bowne (Based on FY09 average monthly costs)
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	USPS Presort
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





Content Management




Pass-through Charges (Third-party provided products, services, and/or project expenses)




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	Unit Price	 	 	 	 	 	 	Monthly Total	 
	None
	 	 	0	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 






	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	 	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	Total	 	 	Street 1	 	City	 	State	 	Invoice Date	 	 	 	BTN	 	 	Carrier
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3839100974	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3820600281	 	 	[***]	 	 	[***]	 	ITASCA	 	IL	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3843601180	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3844500713	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3851301160	 	 	[***]	 	 	[***]	 	PLANO	 	TX	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3876500069	 	 	[***]	 	 	[***]	 	SOUTH WINDSOR	 	CT	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	510840	 	5108400409	 	CIRCUIT	 	PLHIGL452309	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/08/2009	 	 	 	2253922	 	 	Integra Telecom
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	DHEC295933100	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	DHEC295933200	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	DHEC2959933300	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	DHEC799999600	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	DHEC799999700	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	KZET295933124	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	KZET295933224	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	KZET309437624	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	KZET309507724	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	80024373393	 	800243733930409	 	CIRCUIT	 	KZET585540324	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	206T512856	 	206T5128560306	 	TRUNK	 	206t512856	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	03/23/2009	 	 	 	206t512856	 	 	QWEST
	[***]	 	Data	 	 	 	0	 	206T512856	 	206T5128560409	 	TRUNK	 	206t512856	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/23/2009	 	 	 	206t512856	 	 	QWEST
	[***]	 	Data	 	 	 	0	 	206T512857	 	206T5128570309	 	TRUNK	 	206t512857	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	03/23/2009	 	 	 	206t512857	 	 	QWEST
	[***]	 	Data	 	 	 	0	 	206T512857	 	206T5128570409	 	TRUNK	 	206t512857	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/23/2009	 	 	 	206t512857	 	 	QWEST
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3839701066	 	 	[***]	 	 	[***]	 	BETHEL PARK	 	PA	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	259930	 	2599300409	 	CIRCUIT	 	60KDGS100946TW	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/15/2009	 	 	 	 	 	 	tw telecom
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3818100781	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3818300018	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	000831582763	 	0008315827630409	 	CIRCUIT	 	LDPL000005510674672	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/16/2009	 	 	 	000831582763	 	 	VERIZON
	[***]	 	Data	 	 	 	0	 	831582763	 	0008315827630409	 	CIRCUIT	 	LDPL000005510674672	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/16/2009	 	 	 	000831582763	 	 	VERIZON
	[***]	 	Data	 	 	 	0	 	925418070	 	9254180700409	 	CIRCUIT	 	66654998	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/02/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	80024340152	 	800243401520409	 	CIRCUIT	 	DHEC155915	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	03/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Data	 	 	 	0	 	Y2110147	 	Y21101470409	 	CIRCUIT	 	U149695	 	 	[***]	 	 	[***]	 	HILLSBORO	 	OR	 	04/10/2009	 	 	 	 	 	 	MCI
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3883300190	 	 	[***]	 	 	[***]	 	INDIANAPOLIS	 	IN	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3834800878	 	 	[***]	 	 	[***]	 	LONDON	 	KY	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3891500102	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	Data	 	 	 	0	 	13154295	 	131542950409	 	CIRCUIT	 	3836201199	 	 	[***]	 	 	[***]	 	SOUTH WINDSOR	 	CT	 	04/07/2009	 	 	 	 	 	 	SPRINT
	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	DATA	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	[***]	 	Voice	 	[***]	 	 	 	5123741317	 	51237413170409	 	LINE	 	5123741317	 	 	[***]	 	 	[***]	 	AUSTIN	 	TX	 	04/15/2009	 	 	 	5123741317	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5123741317	 	 	[***]	 	 	[***]	 	AUSTIN	 	TX	 	04/01/2009	 	 	 	5123741317	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	8143551770	 	81435517700309	 	LINE	 	8143551770	 	 	[***]	 	 	[***]	 	BELLEFONTE	 	PA	 	03/22/2009	 	 	 	8143551770	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	8143551770	 	81435517700409	 	LINE	 	8143551770	 	 	[***]	 	 	[***]	 	BELLEFONTE	 	PA	 	04/22/2009	 	 	 	8143551770	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	5031776869	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	8401362967	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	8401693297	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	8401745084	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	8410158298	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5068768167	 	50687681670409	 	CALLING CARD	 	8660118765	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6103631255	 	61036312550409	 	LINE	 	6103631255	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/13/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	4252568000	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	4252568000	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4254550722	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6103631255	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4254838791	 	 	[***]	 	 	[***]	 	Bothell	 	WA	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	3034690364	 	30346903640409	 	LINE	 	3034690364	 	 	[***]	 	 	[***]	 	Broomfield	 	CO	 	04/07/2009	 	 	 	 	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	3034690364	 	 	[***]	 	 	[***]	 	Broomfield	 	CO	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	7344339124	 	 	[***]	 	 	[***]	 	Chelsea	 	MI	 	04/01/2009	 	 	 	7344339124	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	5135283043	 	51352830430309	 	LINE	 	5135283043	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	03/22/2009	 	 	 	 	 	 	CINCINNATI BELL
	[***]	 	Voice	 	 	 	0	 	5135283043	 	51352830430409	 	LINE	 	5135283043	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	04/22/2009	 	 	 	 	 	 	CINCINNATI BELL
	[***]	 	Voice	 	 	 	0	 	5135283900	 	51352839000309	 	LINE	 	5135283900	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	03/22/2009	 	 	 	5135283900	 	 	CINCINNATI BELL
	[***]	 	Voice	 	 	 	0	 	5135283900	 	51352839000409	 	LINE	 	5135283900	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	04/22/2009	 	 	 	5135283900	 	 	CINCINNATI BELL
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	5135281382	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	04/01/2009	 	 	 	5135281382	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	5135283900	 	 	[***]	 	 	[***]	 	CINCINNATI	 	OH	 	04/01/2009	 	 	 	5135283900	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7167419291	 	71674192910409	 	LINE	 	7167419291	 	 	[***]	 	 	[***]	 	Clarence	 	NY	 	04/10/2009	 	 	 	7167419291	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	7048940007	 	70489400070309	 	LINE	 	7048940007	 	 	[***]	 	 	[***]	 	Cornelius	 	NC	 	03/20/2009	 	 	 	7048940007	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7048940007	 	70489400070409	 	LINE	 	7048940007	 	 	[***]	 	 	[***]	 	Cornelius	 	NC	 	04/20/2009	 	 	 	7048940007	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	2539129524	 	25391295240309	 	LINE	 	2539129524	 	 	[***]	 	 	[***]	 	DUPONT	 	WA	 	03/08/2009	 	 	 	2539129524	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	2539129524	 	 	[***]	 	 	[***]	 	DUPONT	 	WA	 	04/01/2009	 	 	 	2539129524	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	2539129524	 	 	[***]	 	 	[***]	 	DUPONT	 	WA	 	03/22/2009	 	 	 	2539129524	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	5036246406	 	50362464060409	 	LINE	 	5036246406	 	 	[***]	 	 	[***]	 	Durham	 	OR	 	04/16/2009	 	 	 	5036246406	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5036246406	 	 	[***]	 	 	[***]	 	Durham	 	OR	 	04/01/2009	 	 	 	5036246406	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	2539521183	 	 	[***]	 	 	[***]	 	Edgewood	 	WA	 	03/22/2009	 	 	 	2539521183810	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	100084650701	 	1000846507010409	 	LINE	 	6183075369	 	 	[***]	 	 	[***]	 	EDWARDSVILLE	 	IL	 	04/16/2009	 	 	 	6183075369	 	 	CHARTER COMMUNICATIONS
	[***]	 	Voice	 	 	 	0	 	6103636771	 	61036367710409	 	LINE	 	6103636771	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	04/13/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	8014510325	 	 	[***]	 	 	[***]	 	Farmington	 	UT	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	000695965763	 	0006959657630409	 	LINE	 	4345256470	 	 	[***]	 	 	[***]	 	FOREST	 	VA	 	04/01/2009	 	 	 	4345256470	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	8175603517	 	81756035170409	 	LINE	 	8175603517	 	 	[***]	 	 	[***]	 	FORTH WORTH	 	TX	 	04/13/2009	 	 	 	8175603517	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	6302081758	 	6302081758Rebate	 	LINE	 	6302081758	 	 	[***]	 	 	[***]	 	Geneva	 	IL	 	02/10/2009	 	 	 	6302081758	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	6302081758	 	6302081758Rebate	 	LINE	 	6302081759	 	 	[***]	 	 	[***]	 	Geneva	 	IL	 	02/10/2009	 	 	 	6302081758	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	6302081758	 	6302081758Rebate	 	LINE	 	6302081763	 	 	[***]	 	 	[***]	 	Geneva	 	IL	 	02/10/2009	 	 	 	6302081758	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7022601924	 	70226019240409	 	LINE	 	7022601924	 	 	[***]	 	 	[***]	 	HENDERSON	 	NV	 	04/03/2009	 	 	 	7022601924	 	 	EMBARQ
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	7022601924	 	 	[***]	 	 	[***]	 	HENDERSON	 	NV	 	04/01/2009	 	 	 	7022601924	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	8282940368	 	82829403680409	 	LINE	 	8282940368	 	 	[***]	 	 	[***]	 	Hickory	 	NC	 	04/10/2009	 	 	 	8282940368	 	 	EMBARQ
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	8282940368	 	 	[***]	 	 	[***]	 	Hickory	 	NC	 	04/01/2009	 	 	 	8282940368	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	2818557078	 	28185570780409	 	LINE	 	2818557078	 	 	[***]	 	 	[***]	 	HOUSTON	 	TX	 	04/13/2009	 	 	 	2818557078	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	2819709843	 	28197098430309	 	LINE	 	2819709843	 	 	[***]	 	 	[***]	 	Houston	 	TX	 	03/19/2009	 	 	 	2819709843	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	2819709843	 	 	[***]	 	 	[***]	 	Houston	 	TX	 	04/01/2009	 	 	 	2819709843	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	2818557078	 	 	[***]	 	 	[***]	 	HOUSTON	 	TX	 	04/01/2009	 	 	 	2818557078	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6302500621	 	63025006210409	 	LINE	 	6302500621	 	 	[***]	 	 	[***]	 	ITASCA	 	IL	 	04/01/2009	 	 	 	6302500621	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6302501345	 	63025013450409	 	LINE	 	6302501345	 	 	[***]	 	 	[***]	 	ITASCA	 	IL	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6302500245	 	 	[***]	 	 	[***]	 	ITASCA	 	IL	 	04/01/2009	 	 	 	6302500245	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6302500621	 	 	[***]	 	 	[***]	 	ITASCA	 	IL	 	04/01/2009	 	 	 	6302500621	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	9047459892	 	90474598920409	 	LINE	 	9047459892	 	 	[***]	 	 	[***]	 	JACKSONVILLE	 	FL	 	04/14/2009	 	 	 	9047459892	 	 	AT&T






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




 









 






     


	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	 	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	 	Total	 	 	Street 1	 	City	 	State	 	 	Invoice Date	 	 	 	BTN	 	 	Carrier
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	9047459892	 	 	[***]	 	 	[***]	 	JACKSONVILLE	 	FL	 	 	04/01/2009	 	 	 	9047459892	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	8165257713	 	81652577130409	 	LINE	 	8165257713	 	 	[***]	 	 	[***]	 	LEES SUMMIT	 	MI	 	 	04/03/2009	 	 	 	8165257713	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	8165257713	 	81652577130409	 	LINE	 	8165257714	 	 	[***]	 	 	[***]	 	LEES SUMMIT	 	MI	 	 	04/03/2009	 	 	 	8165257713	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5098915351	 	 	[***]	 	 	[***]	 	LIBERTY LAKE	 	WA	 	 	04/01/2009	 	 	 	5098915351	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	5098915351	 	 	[***]	 	 	[***]	 	LIBERTY LAKE	 	WA	 	 	03/22/2009	 	 	 	5098915351	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	8479400760	 	84794007600309	 	LINE	 	8479400760	 	 	[***]	 	 	[***]	 	LINCOLNSHIRE	 	IL	 	 	03/28/2009	 	 	 	8479400760	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	8479400760	 	 	[***]	 	 	[***]	 	LINCOLNSHIRE	 	IL	 	 	04/01/2009	 	 	 	8479400760	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	5094660743	 	50946607430309	 	LINE	 	5094660743	 	 	[***]	 	 	[***]	 	MASON	 	OH	 	 	03/11/2009	 	 	 	5094660743	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5094660743	 	 	[***]	 	 	[***]	 	MASON	 	OH	 	 	04/01/2009	 	 	 	5094660743	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	5094660743	 	 	[***]	 	 	[***]	 	MASON	 	OH	 	 	03/22/2009	 	 	 	5094660743	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	3053830898	 	30538308980409	 	LINE	 	3053830898	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	 	04/14/2009	 	 	 	3053830898	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	3053830898	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	 	04/01/2009	 	 	 	3053830898	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	9706263345	 	97062633450409	 	LINE	 	9706263345	 	 	[***]	 	 	[***]	 	MONTROSE	 	CO	 	 	04/16/2009	 	 	 	9706263345	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	9706263345	 	 	[***]	 	 	[***]	 	MONTROSE	 	CO	 	 	04/01/2009	 	 	 	9706263345	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	4357871112	 	43578711120409	 	LINE	 	4357871112	 	 	[***]	 	 	[***]	 	NIBLEY	 	UT	 	 	04/16/2009	 	 	 	4357871112	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4357871112	 	 	[***]	 	 	[***]	 	NIBLEY	 	UT	 	 	04/01/2009	 	 	 	4357871112	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6787281550	 	67872815500309	 	LINE	 	6787281550	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	 	03/22/2009	 	 	 	6787281540	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6787281550	 	67872815500409	 	LINE	 	6787281550	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	 	04/22/2009	 	 	 	6787281540	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	7705821208	 	77058212080309	 	LINE	 	7705821208	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	 	03/25/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4258889473	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	 	04/01/2009	 	 	 	4258889473	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6787281540	 	 	[***]	 	 	[***]	 	NORCROSS	 	GA	 	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	5037229635	 	50372296350309	 	LINE	 	5037229635	 	 	[***]	 	 	[***]	 	OREGON CITY	 	OR	 	 	03/16/2009	 	 	 	5037229635	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5037229635	 	 	[***]	 	 	[***]	 	OREGON CITY	 	OR	 	 	04/01/2009	 	 	 	5037229635	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	503Z220305	 	503Z2203050309	 	LINE	 	5037229635	 	 	[***]	 	 	[***]	 	OREGON CITY	 	OR	 	 	03/22/2009	 	 	 	5037229635	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	503Z220305	 	503Z2203050409	 	LINE	 	5037229635	 	 	[***]	 	 	[***]	 	OREGON CITY	 	OR	 	 	04/22/2009	 	 	 	5037229635	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	4403546928	 	44035469280409	 	LINE	 	4403546928	 	 	[***]	 	 	[***]	 	Painesville Township	 	OH	 	 	04/13/2009	 	 	 	4403546928	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4403546928	 	 	[***]	 	 	[***]	 	Painesville Township	 	OH	 	 	04/01/2009	 	 	 	4403546928	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	6263560216	 	62635602160309	 	LINE	 	6263560216	 	 	[***]	 	 	[***]	 	Pasadena	 	CA	 	 	03/28/2009	 	 	 	6263560216	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	6263560216	 	 	[***]	 	 	[***]	 	Pasadena	 	CA	 	 	04/01/2009	 	 	 	6263560216	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	9725090951	 	97250909510409	 	LINE	 	9725090951	 	 	[***]	 	 	[***]	 	PLANO	 	TX	 	 	04/01/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	9726331800	 	97263318000309	 	LINE	 	9726331800	 	 	[***]	 	 	[***]	 	PLANO	 	TX	 	 	03/28/2009	 	 	 	9726331800	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	9726338632	 	97263386320409	 	LINE	 	9726338632	 	 	[***]	 	 	[***]	 	PLANO	 	TX	 	 	04/04/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	9726331800	 	 	[***]	 	 	[***]	 	PLANO	 	TX	 	 	04/01/2009	 	 	 	9726331800	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	3608953270	 	36089532700409	 	LINE	 	3608953270	 	 	[***]	 	 	[***]	 	Port Orchard	 	WA	 	 	04/07/2009	 	 	 	3608953270	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	3608953270	 	 	[***]	 	 	[***]	 	Port Orchard	 	WA	 	 	04/01/2009	 	 	 	3608953270	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	4252261293	 	 	[***]	 	 	[***]	 	RENTON	 	WA	 	 	03/22/2009	 	 	 	4252261293	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	4256875850	 	 	[***]	 	 	[***]	 	Renton	 	WA	 	 	03/22/2009	 	 	 	4256875850	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	5096289331	 	50962893310409	 	LINE	 	5096289331	 	 	[***]	 	 	[***]	 	RICHLAND	 	WA	 	 	04/01/2009	 	 	 	5096289331	 	 	VERIZON NORTHWEST
	[***]	 	Voice	 	 	 	0	 	3393414807	 	33934148070409	 	LINE	 	3393414807	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	04/07/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6192200081	 	61922000810409	 	LINE	 	6192200081	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6192960486	 	61929604860309	 	LINE	 	6192960486	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	03/14/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6192960486	 	61929604860409	 	LINE	 	6192960486	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	04/14/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	6192973156	 	61929731560409	 	LINE	 	6192973156	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	04/19/2009	 	 	 	6192973156	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6192973156	 	 	[***]	 	 	[***]	 	SAN DIEGO	 	CA	 	 	04/01/2009	 	 	 	6192973156	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7605981558	 	7605981558Rebate	 	LINE	 	7605981558	 	 	[***]	 	 	[***]	 	San Marcos	 	CA	 	 	11/07/2008	 	 	 	7605981558109	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	2069323779	 	 	[***]	 	 	[***]	 	SEATTLE	 	WA	 	 	03/22/2009	 	 	 	2069323779	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	4253578257	 	42535782570309	 	LINE	 	4253578257	 	 	[***]	 	 	[***]	 	Snohomish	 	WA	 	 	03/19/2009	 	 	 	4253578257	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	4253578257	 	42535782570409	 	LINE	 	4253578257	 	 	[***]	 	 	[***]	 	Snohomish	 	WA	 	 	04/19/2009	 	 	 	4253578257	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	4253578257	 	 	[***]	 	 	[***]	 	Snohomish	 	WA	 	 	04/01/2009	 	 	 	4253578257	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	2032674886	 	 	[***]	 	 	[***]	 	SOUTHBURY	 	CT	 	 	04/01/2009	 	 	 	2032674886	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	2032674886	 	2032674886Rebate	 	LINE	 	2032674886	 	 	[***]	 	 	[***]	 	SOUTHBURY	 	CT	 	 	03/16/2009	 	 	 	2032674886	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	6512750172	 	65127501720309	 	LINE	 	6512750172	 	 	[***]	 	 	[***]	 	Stillwater	 	MN	 	 	03/19/2009	 	 	 	6512750172	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	6512750172	 	65127501720409	 	LINE	 	6512750172	 	 	[***]	 	 	[***]	 	Stillwater	 	MN	 	 	04/19/2009	 	 	 	6512750172	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	18501178642602	 	1786426020409	 	LINE	 	6232439406	 	 	[***]	 	 	[***]	 	Tolleson	 	AZ	 	 	04/04/2009	 	 	 	6232439406	 	 	COX COMMUNICATION
	[***]	 	Voice	 	[***]	 	 	 	2087349256	 	20873492560309	 	LINE	 	2087349256	 	 	[***]	 	 	[***]	 	Twin Falls	 	ID	 	 	03/25/2009	 	 	 	2087349256	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	2087349256	 	 	[***]	 	 	[***]	 	Twin Falls	 	ID	 	 	04/01/2009	 	 	 	2087349256	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7076492316	 	70764923160309	 	LINE	 	7076492316	 	 	[***]	 	 	[***]	 	VALLEJO	 	CA	 	 	03/28/2009	 	 	 	7076492316	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	7076492316	 	70764923160309	 	OTHER	 	8761575	 	 	[***]	 	 	[***]	 	VALLEJO	 	CA	 	 	03/28/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	3605743485	 	 	[***]	 	 	[***]	 	Vancover	 	WA	 	 	04/01/2009	 	 	 	3605743485	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	3608850322	 	 	[***]	 	 	[***]	 	Vancover	 	WA	 	 	04/01/2009	 	 	 	3608850322	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	3605743485	 	 	[***]	 	 	[***]	 	Vancover	 	WA	 	 	03/22/2009	 	 	 	3605743485	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	3608850322	 	 	[***]	 	 	[***]	 	Vancover	 	WA	 	 	03/22/2009	 	 	 	3608850322	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	5098912797	 	50989127970409	 	LINE	 	5098912797	 	 	[***]	 	 	[***]	 	VERADALE	 	WA	 	 	04/02/2009	 	 	 	5098912797	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5098912797	 	 	[***]	 	 	[***]	 	VERADALE	 	WA	 	 	04/01/2009	 	 	 	5098912797	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5095274783	 	 	[***]	 	 	[***]	 	WALLA WALLA	 	WA	 	 	04/01/2009	 	 	 	5095274783	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	5095274783	 	 	[***]	 	 	[***]	 	WALLA WALLA	 	WA	 	 	03/22/2009	 	 	 	5095274783	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	7166774894	 	71667748940409	 	LINE	 	7166774894	 	 	[***]	 	 	[***]	 	West Linn	 	OR	 	 	04/16/2009	 	 	 	7166774894	 	 	VERIZON
	[***]	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5036552749	 	 	[***]	 	 	[***]	 	West Linn	 	OR	 	 	04/01/2009	 	 	 	5036552749	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	503Z220305	 	503Z2203050309	 	LINE	 	5036552749	 	 	[***]	 	 	[***]	 	West Linn	 	OR	 	 	03/22/2009	 	 	 	5036552749	 	 	QWEST
	[***]	 	Voice	 	[***]	 	 	 	503Z220305	 	503Z2203050409	 	LINE	 	5036552749	 	 	[***]	 	 	[***]	 	West Linn	 	OR	 	 	04/22/2009	 	 	 	5036552749	 	 	QWEST
	[***]	 	Voice	 	 	 	0	 	9544733800001	 	954473380409	 	LINE	 	4252568186	 	 	[***]	 	 	[***]	 	 	 	 	 	 	04/01/2009	 	 	 	9544733800001	 	 	AT&T TELECONFERENCE SERVICES
	 	 	Voice	 	[***]	 	 	 	4254833395	 	42548339950409	 	LINE	 	4254833995	 	 	[***]	 	 	[***]	 	 	 	 	 	 	04/13/2009	 	 	 	 	 	 	VERIZON
	 	 	Voice	 	[***]	 	 	 	4254833995	 	42548339950409	 	LINE	 	4254833995	 	 	[***]	 	 	[***]	 	 	 	 	 	 	04/13/2009	 	 	 	 	 	 	VERIZON
	 	 	Voice	 	[***]	 	 	 	5035790478	 	50357904780309	 	LINE	 	5035790478	 	 	[***]	 	 	[***]	 	 	 	 	 	 	03/22/2009	 	 	 	5035790478	 	 	VERIZON
	 	 	Voice	 	[***]	 	 	 	10009524678	 	100095246780409	 	LINE	 	5035790478	 	 	[***]	 	 	[***]	 	 	 	 	 	 	04/01/2009	 	 	 	5035790478	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	4254543238	 	42545432380309	 	LINE	 	4254543238	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	03/08/2009	 	 	 	4254543238	 	 	QWEST
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	4252565000	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	04/01/2009	 	 	 	4252565000	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	4256462797	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	[***]	 	 	 	206Z220457	 	206Z2204570309	 	LINE	 	4254543238	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	03/22/2009	 	 	 	4254543238	 	 	QWEST
	[***]	 	Voice	 	 	 	0	 	206Z220457	 	206Z2204570309	 	LINE	 	4254541821	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	03/22/2009	 	 	 	 	 	 	QWEST
	[***]	 	Voice	 	 	 	0	 	206Z220457	 	206Z2204570309	 	LINE	 	4256462797	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	03/22/2009	 	 	 	 	 	 	QWEST
	[***]	 	Voice	 	 	 	0	 	ASYEASYW02	 	ASYEASYW020409	 	LINE	 	4252565000	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	04/01/2009	 	 	 	4252565000	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	CDACSY	 	CDACSY0409	 	OTHER	 	CDACSY	 	 	[***]	 	 	[***]	 	BELLEVUE	 	WA	 	 	04/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	4128312172	 	41283121720409	 	LINE	 	4128312172	 	 	[***]	 	 	[***]	 	BETHEL PARK	 	PA	 	 	04/10/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	4128314835	 	41283148350409	 	LINE	 	4128314835	 	 	[***]	 	 	[***]	 	BETHEL PARK	 	PA	 	 	04/10/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	4128316483	 	41283164830409	 	LINE	 	4128316483	 	 	[***]	 	 	[***]	 	BETHEL PARK	 	PA	 	 	04/10/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6175575103	 	61755751030409	 	LINE	 	6175575103	 	 	[***]	 	 	[***]	 	BOSTON	 	MA	 	 	04/12/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6103978615	 	61039786150309	 	LINE	 	6103978615	 	 	[***]	 	 	[***]	 	CONSHOHOCKEN	 	PA	 	 	03/21/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6103978615	 	61039786150409	 	LINE	 	6103978615	 	 	[***]	 	 	[***]	 	CONSHOHOCKEN	 	PA	 	 	04/21/2009	 	 	 	 	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6108287540	 	61082875400409	 	LINE	 	6108287540	 	 	[***]	 	 	[***]	 	CONSHOHOCKEN	 	PA	 	 	04/12/2009	 	 	 	 	 	 	VERIZON





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 








 




     


	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	 	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	 	Total	 	 	Street 1	 	City	 	State	 	 	Invoice Date	 	 	 	BTN	 	 	Carrier
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177250310	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251200	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251201	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251202	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251203	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251204	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177251205	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	6177251200	 	61772512000409	 	LINE	 	6177250115	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/02/2009	 	 	 	6177251200	 	 	VERIZON
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6177251202	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/01/2009	 	 	 	6177251200	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	6177250115	 	 	[***]	 	 	[***]	 	EXTON	 	PA	 	 	04/01/2009	 	 	 	6177251200	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	3173347350	 	31733473500409	 	LINE	 	3173347350	 	 	[***]	 	 	[***]	 	INDIANAPOLIS	 	IN	 	 	04/13/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	3178753798	 	31787537980309	 	LINE	 	3178753798	 	 	[***]	 	 	[***]	 	INDIANAPOLIS	 	IN	 	 	03/28/2009	 	 	 	3178753798	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	3178753798	 	 	[***]	 	 	[***]	 	INDIANAPOLIS	 	IN	 	 	04/01/2009	 	 	 	3178753798	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	9494623279	 	94946232790309	 	LINE	 	9494623279	 	 	[***]	 	 	[***]	 	LAKE FOREST	 	CA	 	 	03/22/2009	 	 	 	9494623279	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	3054638449	 	30546384490309	 	LINE	 	3054638449	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	 	03/26/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	3057156100	 	30571561000409	 	LINE	 	3057156100	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	 	04/04/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	7863319466	 	78633194660309	 	LINE	 	7863319466	 	 	[***]	 	 	[***]	 	MIAMI	 	FL	 	 	03/23/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	8602900164	 	86029001640409	 	LINE	 	8602900164	 	 	[***]	 	 	[***]	 	SOUTH WINDSOR	 	CT	 	 	03/01/2009	 	 	 	 	 	 	AT&T
	[***]	 	Voice	 	 	 	0	 	10009524678	 	100095246780409	 	LINE	 	8602895937	 	 	[***]	 	 	[***]	 	SOUTH WINDSOR	 	CT	 	 	04/01/2009	 	 	 	 	 	 	AT&T
	 	 	Voice	 	 	 	0	 	8602916600	 	86029166000409	 	LINE	 	8602916600	 	 	[***]	 	 	 	 	 	 	 	 	 	04/09/2009	 	 	 	8602916600539	 	 	AT&T
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	VOICE	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





 








 





APPENDIX 3.2 TO SCHEDULE 3

Chase Capture Work Authorization



 











 










ACS-SYM-09-0021




September 24, 2009




Reference: Information Technology Services Agreement (ITSA)




[***]

Symetra Life Insurance Company

5069 154th Place NE

Redmond, WA 98052-9669




Dear [***],



Subject:
Work Authorization WA-09-049 for Chase Application Data Capture



ACS is please to provide the attached Work Authorization and SOW to provide for the  capture of data
from specific images delivered by Chase Bank in conjunction with Symetra Retirement Services New
Business documents.




Sincerely,




                                                            

[***]

SBU Executive

Affiliated Computer Services

Enclosure (1)




					
	 	 	 	 	 
	Chase Application Data Capture
	 	Page i
	 	September 24, 2009





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



 









 





WORK AUTHORIZATION

WA-09-049



By execution of this Work Authorization, Symetra Life Insurance Company hereby authorizes ACS
Commercial Solutions, Inc. to commence work for Chase Application Data Capture as presented in
the attached Statement of Work (SOW).



ACS will electronically pickup images from a Symetra designated FTP location and transfer the
images to a computer network in London Kentucky dedicated to Symetra processing. Once transferred,
ACS will capture all defined data elements following the established data capture rules, and deliver
images and data back to Symetra in the defined format.



ACS will pick up items each business day at 4:00 PM for processing and return the following
business day.




Price Breakdown



Pricing is provided in Section 5 (Pricing) of the attached SOW.



This Work Authorization is governed by the terms and conditions of the Information Technology
Services Agreement executed October 28, 2004 between Symetra Life Insurance Company and ACS
Commercial Solutions, Inc.



	 	 	 	 	 
	ACCEPTANCE:

	 	 	 	ACCEPTANCE:
	 
	 	 	 	 
	ACS Commercial Solutions, Inc.

	 	 	 	Symetra Life Insurance Company.
	 
	 	 	 	 
	 

	 	 	 	 
	[***]

	 	 	 	[***]
	SBU Executive

	 	 	 	AVP, Director Technology Services
	 
	 	 	 	 
	 

	 	 	 	 
	Date

	 	 	 	Date







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




					
	 	 	 	 	 
	Chase Application Data Capture
	 	Page ii
	 	September 24, 2009








 









 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture





Chase Application Data Capture Statement

of Work (SOW)


FOR


Symetra Life Insurance Company (Symetra)


and


Affiliated Computer Services (ACS)


April 2009





					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 1	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture





Table of Contents



	 	 	 	 	 
	1.0 Overview and Business Objectives
	 	 	3	 
	 
	 	 	 	 
	1.1 Services Overview
	 	 	3	 
	1.2 Service Objectives
	 	 	3	 
	 
	 	 	 	 
	2.0 Service Description
	 	 	3	 
	 
	 	 	 	 
	2.1 Scope of the Services to be Supported or Provided
	 	 	3	 
	2.2 Baseline Information
	 	 	4	 
	 
	 	 	 	 
	3.0 Chase Application Data Capture Requirements
	 	 	4	 
	 
	 	 	 	 
	3.1 General Responsibilities
	 	 	4	 
	3.2 Overall Roles and Responsibility
	 	 	4	 
	3.3 Detailed Procedures
	 	 	5	 
	3.4 Workflow Diagram
	 	 	7	 
	 
	 	 	 	 
	4.0 Service Management
	 	 	8	 
	 
	 	 	 	 
	4.1 Objectives
	 	 	8	 
	4.2 Definitions
	 	 	8	 
	4.3 Scope
	 	 	8	 
	4.4 Service Level Fee Reduction
	 	 	8	 
	 
	 	 	 	 
	5.0 Pricing
	 	 	9	 
	 
	 	 	 	 
	5.1 Initial Development
	 	 	9	 
	5.2 Additional Development
	 	 	9	 
	5.3 Monthly Processing
	 	 	9	 
	 
	 	 	 	 
	Attachment A
– (SRS Chase Data Capture to NSCC)
	 	 	10	 







					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 2	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	1.0	 	Overview and Business Objectives
	 
	1.1	 	Services Overview
	 
	 	 	This document is in response to Symetra SR 36313, dated 2/11/2009, revised 3/26/2009,
(Attachment A), requesting a proposal for data capture from specific images delivered by
Chase Bank in conjunction with Symetra Retirement Services New Business documents.
	 
	1.2	 	Service Objectives
	 
	 	 	Achieve Symetra requested process per SR 36313.
	 
	2.0	 	Service Description
	 
	2.1	 	Scope of the Services to be Provided
	 
	 	 	ACS will pickup images from a Symetra designated FTP location, transfer the images to a
computer network in London Kentucky dedicated to Symetra processing, capture all data
elements as-defined in the file Data Capture Fields, following data capture rules as
defined in the Content Value Spreadsheet, and deliver images and data back to Symetra in
the format defined in the Record Layout file.
	 
	2.1.1	 	Hardware and Software
	 
	 	 	This solution will make use of hardware and software currently in-use within the Symetra
support environment.
	 
	2.1.2	 	Personnel
	 
	 	 	ACS will be responsible for staffing to perform the responsibilities and procedures for
ACS. Symetra will be responsible for staffing the responsibilities and procedures for
Symetra. Responsibilities and procedures are outlined in section 3.0.
	 
	2.1.3	 	Policies, Procedures and Standards
	 
	 	 	Detailed procedures can be found in section 3.3.
	 
	2.1.4	 	Agreements and Licenses
	 
	 	 	No special agreements or licenses beyond those implied by the conditions of this work
authorization are required.







					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 3	 	9/24/2009





 








 






	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture







	2.2	 	Baseline Information
	 
	 	 	Table 1-Baseline Information





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Item	 	2009	 	2010	 	2011	 	Comments
	Applications per month
	 	 	500	 	 	 	700	 	 	 	800	 	 	Volumes represent the estimated

	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	volumes and are not committed.







	3.0	 	Chase Application Data Capture Requirements
	 
	3.1	 	General Responsibilities
	 
	 	 	The following table identifies general roles and responsibilities associated with this
SOW. An “X” is placed in the column under the party that will be responsible for
performing the task. ACS responsibilities are indicated in the column labeled “ACS”.
	 
	3.2	 	Overall Roles and Responsibility
	 
	 	 	ACS and Symetra will perform the roles and responsibilities as detailed below to ensure
the proper and successful deployment, development, management, administration,
performance, enhancement, upgrade and ongoing maintenance of Chase Application Data
Capture. These Roles and Responsibilities are in addition to all Roles and
Responsibilities detailed in the ITSA and Attachments.
	 
	 	 	Table 2-Roles and Responsibility





	 	 	 	 	 
	Roles and Responsibilities	 	ACS	 	Symetra
	Place image files for processing onto designated FTP location
	 	 	 	X
	Pull images from designated FTP location
	 	X	 	 
	Process images using procedures outlined in Section 3.3
	 	X	 	 
	Transfer completed files to designated FTP location once per day
	 	X	 	 
	Validate receipt of completed files
	 	 	 	X
	Research rejected files to determine error
	 	X	 	 
	Provide reporting to support billing and reconciliation
	 	X	 	 







					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 4	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	3.3	 	Detailed Procedures






	 	1.)	 	ACS retrieves the images from an FTP site and transfers them to an ACS server for
processing.
	 
	 	2.)	 	BankFile Pickup:






	 	 	 	a.) Query the directory and convert/process the Bank File documents
into the appropriate format required by BankFileFormID.






	 	3.)	 	BankFileFormID:






	 	 	 	a.) Allows the user to incercept the following
Sub-Categories.






	 	1.)	 	IANB Application
	 
	 	2.)	 	RSNB, Multiple Applications
	 
	 	3.)	 	RSNB, No Application.
	 
	 	4.)	 	RSRA, Single Application






	 	4.)	 	Fax/Bank File Pickup: 4:00 PM (PST), 7:00 PM (EST) each business day.






	 	 	 	a.) Code
handles each of the four sections above in a different manner.
	 
	 	 	 	b.) Enforces business
rules, and allows tracking information to be captured.






	 	5.)	 	FormID/Document Assignment:






	 	 	 	a.) Images are separated into separate documents
(allowing each DocType to have a separate DCN with the left-most digits being a constant
10).
	 
	 	 	 	b.) Each of the two (2) DocTypes referenced within SR 36313 and listed in the CVS
will become a new document under Product Line RSNB.






	 	6.)	 	Fax/Bank Create Stack:






	 	 	 	a.) Transfers all images/information from the current Tray to
the Stack level for processing through ACS work flow.
	 
	 	 	 	b.) Updates the User Defined Fields
(UDF) for tracking information.






	 	7.)	 	Batch Build:






	 	 	 	a.) The current Stack is moved along in the workflow, and a Batch for
the type is created.
	 
	 	 	 	b.) Assigns keying screen(s) to be used for each type.
	 
	 	 	 	c.) Sets the
Batch ready to be keyed in the workflow.






	 	8.)	 	WEBDE (Data Entry Screen)






	 	 	 	a.) Keying Screens:






	 	1.)	 	Setup to capture all necessary information as defined in Appendix D, Data
Capture Fields.






	 	 	 	b.) Data entry will come from Symetra/CVS







					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 5	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	 	9.)	 	Output






	 	 	 	a.) The data keyed is written out to an SQL Table. This information is
retrieved one time, at the end of the day, for processing and added to the NSCC format
and Control Files.







	 	10.)	 	NSCC File






	 	 	 	a.) Complex setup of multiple different record layouts, with branches
based on information captured from the documents.






	 	1.)	 	Header, shown one time per file.

NOTE: Only 1 header is required. Multiple sub-headers, however, may be required
	 
	 	2.)	 	Contract Header, split into NY and NON-NY
	 
	 	3.)	 	Detail records, depending on information
keyed, these records are written for each type of Application. Also, Funded vs.
Non-Funded applications.






	 	11.)	 	Control File Output (as defined in SRS Section 2.3.2)






	 	 	 	a.) Builds the ACSControl.txt file per the requirement specs.






	 	1.)	 	AC Number
	 
	 	2.)	 	DCN
	 
	 	3.)	 	DocType code
	 
	 	4.)	 	DocType Description
	 
	 	5.)	 	APP (Hard coded value.)
	 
	 	6)	 	Image Names (separated by Comma) for each image.






	 	 	 	b.) Stores all associated images for the day in a common directory.






	 	1.)	 	Images are compressed into a zipped file, with the Control file included, and sent in a single ACSControl.zip file.






	 	12.)	 	FTP:






	 	 	 	a.) FTP Files are sent to designated FTP site once a day at the end processing for that day.
	 
	 	 	 	b.) Tracking of the files for reporting purposes is recorded in the workflow.






	 	13.)	 	ACK.






	 	 	 	a.) The .ACK file is written to acknowledge the receipt of the file.
	 
	 	 	 	b.) The .ACK file is then pulled back into the ACS system, then the file is read and the batch is
completed, if successful. If an error is found, the batch is rejected and researched to
investigate.







	 	14.)	 	WEB Reports:






	 	 	 	a.) Web Reports track each document in the work flow. Information is
used to report on Billing, Turnaround, Reconciliation, etc. (Final reports to be
defined).








					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 6	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	3.4	 	Workflow Diagram








NOTE: Numbers correspond to workflow steps in section 3.3




					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 7	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	4.0	 	Service Management
	 
	4.1	 	Objectives
	 
	 	 	The Chase images will be provided to ACS by 4:00 pm PST (7:00 PM EST) each business day
(using existing FTP process). [***] of the output file will be sent to Symetra for
processing as defined below.
	 
	 	 	Daily Service Performance






	 	 	 	[***] of data and image transfer completed by 9:00 AM PST (11:00 AM EST) and the
remainder to be delivered or reconciled by 11:00 AM PST each business day to be
measured daily






	 	 	Monthly Reporting
	 
	 	 	A monthly “Time to Process” report will be produced by ACS and provided to Symetra each
month as evidence of compliance with this SLR.
	 
	 	 	Quarterly Service Level
	 
	 	 	For the purposes of establishing overall Service Level compliance, including the
assessment of SLA penalties should Symetra choose to enact them, service performance will
be measured each quarter. ACS will meet the daily service performance commitment at least
[***] of the time during each quarter.
	 
	4.2	 	Definitions
	 
	 	 	Application Package – The application data will be captured from three documents:
Application; Sales Summary Sheet and Beneficiary Information Form. Additional images may
be included in the package; however, only document type will be captured per the attached
SRS, Section 2.3
	 
	4.3	 	Scope
	 
	 	 	This document incorporates the complete scope, as understood by ACS, to meet the
requirements set forth in SR 36313. Any requirements not specifically detailed in this
response to the above noted SR36313,
including those which may arise as part of further implementation discovery, will be
considered out of scope. Should Symetra wish to alter the scope to include additional
requirements, ACS will require additional time to perform analysis and, if necessary,
adjust the pricing provided to Symetra for this service.
	 
	4.4	 	Service Level Fee Reduction
	 
	 	 	Should Symetra elect to designate the SLR in this SOW as an SLA with the ability to
access performance fee reductions, the weighting factor assigned to the SLA shall not
exceed [***] of the calculated at-risk amount specified in the ACS/Symetra ITSA.





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.








					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 8	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture






	5.0	 	Pricing
	 
	5.1	 	Initial Development
	 
	 	 	Initial program development and set-up: $[***]

	 
	 	 	This is a fixed price for initial development as detailed in this SOW.
	 
	5.2	 	Additional Development
	 
	 	 	Additional keying rules not provided within this statement of work or the included
attachments may be added by Symetra during development or implementation. Symetra will
agree to review, authorize, and pay for any increase in development or processing costs
as a result of additional rules not included in the SOW or attachments.
	 
	 	 	ACS may elect to include certain program edits to increase data accuracy or capture
enhancements. Any costs associated with these edits will be borne solely by ACS
	 
	5.3	 	Monthly Processing
	 
	 	 	Chase images will be available to ACS by 4:00 PM PST (7:00 PM EST) each business day,
using the existing FTP process, with [***] completed output files returned to Symetra no
later than 9:00 AM PST (12:00 PM EST) the following business day and the remaining files
to be processed no later than 11:00 AM PST (2:00 PM EST).
	 
	 	 	The total number of Application Packages processed during the month will be multiplied by
the Tier Price that number falls into below:







	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	Tier	 	 	Range	 	 	 	 	 	 	 	 	Price Per	 	 	 	 	 	 	 	 	Max	 	 
	 	1
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	2
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	3
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	4
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	5
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	6
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	7
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	8
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	9
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	10
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	11
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	12
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	13
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	14
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	15
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	16
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	17
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	18
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	19
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	20
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	21
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	22
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	23
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	24
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	25
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	26
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	27
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 
	 	28
	 	 	 	[***]	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.







					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 9	 	9/24/2009





 








 





	 	 	 
	Affiliated Computer Services (ACS)

	 	Symetra Life Insurance Company (Symetra)
	 

	 	Chase Application Data Capture





Attachment
A — (SRS Chase Data Capture to NSCC)


          Document updated March 26, 2009






					
	 	 	 	 	 
	ACS and Symetra Confidential	 	Page 10	 	9/24/2009






 








 





Requirement Specification




for




Document Management Project




for




Capture
Chase Application Data




Version 1.3




Prepared by [***]




03/25/09






 




Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.



 









 








			
	 	 	 
	Requirements
Specification for Capture of Chase Application Data
	 	Page ii


















Table of Contents




	 	 	 	 	 	 	 	 	 	 	 
	Table of Contents
	 	ii	 
	 
	 	 	 	 	 	 	 	 	 	 
	Revision History
	 	ii	 
	 
	 	 	 	 	 	 	 	 	 	 
	1.	 	Purpose of the Request	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	2.	 	Project Scope	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	2.1	 	Services and Associated Service Level Requirements	 	 	3	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	2.2	 	Modification
of existing RSNB Chase application	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 	 	2.3	 	Data
Capture and Export of Chase application	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	2.3.1	 	NSCC Output File	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	2.3.2	 	Control File	 	 	4	 
	 
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	2.3.3	 	Zip File	 	 	5	 
	 
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	2.3.4	 	Doctype and DCN Updates	 	 	5	 
	 
	 	 	 	 	 	 	 	 	 	 
	3.	 	References	 	 	6	 
	 
	 	 	 	 	 	 	 	 	 	 
	4.	 	Design and Implementation Considerations	 	 	6	 
	 
	 	 	 	 	 	 	 	 	 	 
	5.	 	Assumptions and Dependencies	 	 	6	 





Note: This requirement was created from template version 3.0 updated 09/23/08.








Revision History




	 	 	 	 	 	 	 	 	 
	Name	 	Date	 	Reason For Changes	 	Version
	[***]

	 	02/06/09
	 	Detailed requirements being
compiled by RS IT but I am
creating this document to
provide for total SR needs
	 	 	1.0	 
	 
	 	 	 	 	 	 	 	 
	 

	 	02/10/09
	 	Updates made internally within
Sourcing Ops between [***]
	 	 	1.1	 
	 
	 	 	 	 	 	 	 	 
	 

	 	02/26/09
	 	Updates made as called out in
Change Management log. Log
provided as attachment and was
preliminarily provided to ACS
during sizing phase of
project. Changes are in blue.
	 	 	1.2	 
	 
	 	 	 	 	 	 	 	 
	 

	 	03/25/09
	 	Updates made as called out in
Change Management log. Log
provided as attachment.
Changes in green.
	 	 	1.3	 








 




Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.



 









 






			
	 	 	 
	Requirements
Specification for Capture of Chase Application Data
	 	Page 3











	1.	 	Purpose of the Request




Modify the front end image index process that is currently in place for Retirement Services New
Business Chase documents. The modification of the process includes:





	 	1.	 	Allow data capture of a subset of the documents submitted.
	 
	 	2.	 	The application data captured and other image document type information will be output
in a structured layered output file format and formatted control file.










	2.	 	Project Scope










	2.1	 	Services and Associated Service Level Requirements




Provide pricing under scenarios for initial setup and ongoing production costs for the capture of
Chase application data based on the following Service Level Requirements. Initial approvals should
be obtained before development begins.




Scenario #1





	 	•	 	[***]





Scenario #2





	 	•	 	[***]





Baseline Volume:



The
projected volume of Chase is targeted to be [***] applications per month beginning [***].
The projections for 2009 are expected to increase in volume, so reporting and continued resource
evaluation is critical to meeting ongoing service commitments.




Proposed Timelines:





	 	•	 	Pricing Proposal Due: [***]
	 
	 	•	 	Work Authorization signed and executed: [***]
	 
	 	•	 	Application Code Development and Test: [***]
	 
	 	•	 	In production with Chase: [***]








 




Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.



 









 











			
	 	 	 
	Requirements
Specification for Capture of Chase Application Data
	 	Page 4





This
project must be complete and in production as detailed above to
ensure the WAMU transition to
JP Morgan Chase is complete. This needs to be successfully
transitioned to position JP Morgan Chase to sell Symetra products.








	2.2	 	Modification of existing RSNB Chase application




The
current application for Retirement Services New Business Chase will change as follows:





	•	 	Chase applications for Income Annuities will continue to process as-is and be export for
Viewstar processing.
	 
	•	 	Chase applications with one application for Retirement Services will not be export to
Viewstar and will be processed as defined in this document.
	 
	•	 	Chase applications with no application or more than one application for Retirement
Services will continue to process as-is and be export for Viewstar processing.
	 
	•	 	Document identification for images will continue to be required but the information passed
in the output file will be revised.










	2.3	 	Data Capture and Export of Chase application




The application data will be captured on the Retirement Services Application; Sales Summary Sheet
and Beneficiary Information Form. The document type for supporting images with an application will
continue to be identified as currently done today. The output will be provided in two output
files: NSCC output file and Control File.



The application data will be captured from three documents: Application; Sales Summary Sheet and
Beneficiary Information Form. The definition of fields needing to be captured and a definition of
what record the information is used for in the NSCC output file is provided in the attached “RSNB
Chase Fields to Capture.xls”. There will be two
application form types submitted from Chase, one
for NY and one for Non-NY. Samples of all forms are attached.









	2.3.1	 	NSCC Output File





The layout requirements for the NSCC output file are provided in the attachment “NSCC Record
Layout.xls”. The details in the spreadsheet are as follows:



	 	 	 
	APP Looping Diagram

	 	Overview of the format required in the NSCC output file
	 
	 	 
	Record Layout Definitions

	 	Tabs are named with the record name. Example “30” contains the layout
and requirements for the Submitting Header Record in the NSCC Output File “3301” contains
the layout and requirements for the first application and so on.
	 
	 	 
	APP-SUB Code List

	 	Is a reference for Symetra use that provided only for information.





The name of the NSCC Output file will be ACSAPP.txt. The ACSAPP.txt file will be zipped together
with the ACSControl.zip file. The output zip file for FTP will be name ACSccyymmddiii,zip where
ccyymmdd is the date zip file was created and iii will be an incremental number for the day. The
ACSccyymmddiii.zip will be written to \\PRDHILVS06\ViewStar\Data\EOE\AnnuityNet\IN



A sample ACSAPP.txt file will be provided by Symetra before development is scheduled to begin.





 









 








			
	 	 	 
	Requirements
Specification for Capture of Chase Application Data
	 	Page 5











	2.3.2	 	Control File




The layout requirements for the Control File are provided below. A sample Control File is in the
attachment “ACSControl.txt”.




	 	 	 
	Delimiter

	 	Each element will be separated by a comma
	 
	 	 
	App Control Number

	 	The first DCN of each document will be utilized as the Application Control
Number. The Application Control Number will begin with AC and then be followed by the DCN.
This number will be the same number passed in the NSCC 33* records; positions 6 — 25. The
Application Control Number will be included for each document in the Control File.
	 
	 	 
	Document Control Number

	 	The document DCN will be written as the 2nd element in each
Control File line. This DCN will be the same as used in current Viewstar processing for
each document.
	 
	 	 
	DocType Code

	 	The three character doctype code identified for the document. The doctypes are
defined in the Content Values Spreadsheet.
	 
	 	 
	DocType Description

	 	The verbose document type for the code will be provided. The document type
descriptions are defined in the Content Values Spreadsheet.
	 
	 	 
	Constant APP

	 	Include an element of APP as a constant value.
	 
	 	 
	Image Name

	 	Image name for the first image in the document. Image names should have .tif extension.
	 
	 	 
	Addl Images

	 	Write the names of all images for the document, each separated by a comma. All
images for an identified document will be written into one line in the Control File.











	2.3.3	 	Zip File




There will be one NSCC Output file and one Control file sent for each day’s processing. All the
images and the data will be export each morning for the prior
day’s applications sent by Chase. The
ACSControl.txt file and all the images (.tif) for each NSCC Output file will be included in a
single zip file named ACSControl.zip.



The ACSControl.zip will be zipped together with the ACSApp.txt file. The output zip file for FTP
will be name ACSccyymmddiii,zip where ccyymmdd is the date zip file was created and iii will be an
incremental number for the day. The ACSccyymmddiii.zip and will be written to
\\PRDHILVS06\ViewStar\Data\EOE\AnnuityNet\IN.









	2.3.4	 	ACK File




Symetra will provide back an ACK file to verify that the ACSccyymmddiii.zip file was received. ACS
should expect to receive ACK files similar to what is received from Viewstar in current





 









 








			
	 	 	 
	Requirements
Specification for Capture of Chase Application Data
	 	Page 6





processing. The requirements provided to Symetra for the ACK file are provided in the Content
Values Spreadsheet on the ‘Misc Processing Info’ tab.





	2.3.5	 	Doctype and DCN Updates




The DCN
for Chase documents is currently identified by the first two positions being a value of
“15”. Chase documents processed in the new NSCC format will begin with “10”. The “15” will
continue to be utilized if the document is processed as-is to Viewstar.



Two new document types will be added for Retirement Services New Business processing, both for this
new format and the current Viewstar processing.




	 	 	 	 	 
	BNF

	 	Beneficiary
	 	For Beneficiary Information page
	SSS

	 	Sales Summary
	 	For Sales Summary sheet





Note: Symetra will be able to determine the batches and documents processed through the new format
as the DCN will begin with “10” and the Batch Name will begin with “BMRA”.









	3.	 	References






	 	•	 	NSCC Output File Format Requirements: NSCC Record Layout.xls
	 
	 	•	 	Data Capture requirements: RSNB Chase Fields to Capture.xls
	 
	 	•	 	Sample Application forms: Non-NY: RSA_0001JP.pdf; NY: RSA_0001NYJP.pdf
	 
	 	•	 	Sample Sales Summary Sheet: Sales Summary Sheet.pdf
	 
	 	•	 	Sample Beneficiary Information Form: Beneficiary Information Form.jpg
	 
	 	•	 	Sample Control File: ACSControl.txt
	 
	 	•	 	Content Values Spreadsheet: Retirement Services Content Values.xls










	4.	 	Design and Implementation Considerations






	 	•	 	Symetra is incorporating the NSCC output file into a system already developed for other
external application feeds. The format is a defined standard that can not be modified.
	 
	 	•	 	The NSCC file will feed a system that will then convert the data for import into
Viewstar.
	 
	 	•	 	Symetra will be modifying internal applications at the same time ACS is developing the
capture application and output file programming. It is possible that some requirements
will be altered during the development phase.










	5.	 	Assumptions and Dependencies






	 	•	 	Basic rules of document type identification utilized in RSNB
Chase processing will
remain in place.
	 
	 	•	 	Income Annuities application will not be changed and there will be no need for testing
it during this development process.








 











 






SCHEDULE 4

SERVICE RATES




Symetra Project Rate Card




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	[***] Rates	 	 	Monthly Rates	 	 	3 Month Rates	 	 	6 Month Rates	 
	 	 	Symetra-	 	 	 	 	 	 	Near-	 	 	 	 	 	 	ACS-Site	 	 	ACS	 	 	ACS-Site	 	 	ACS	 	 	ACS-Site	 	 	ACS	 
	ACS Job Title / Labor Category	 	site	 	 	ACS-site	 	 	shore	 	 	Off-shore	 	 	(On Shore)	 	 	(Off-shore)	 	 	(On Shore)	 	 	(Off-shore)	 	 	(On Shore)	 	 	(Off-shore)	 
	Applications Programmer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Business Analyst
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 
	Communications Hardware Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 
	Communications Network Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Communications Software Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Computer Systems Analyst
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Database Administrator (DBA)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Database Analyst
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Database Architect
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Documentation Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Information Systems Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network
Design Engineer
		$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Project Manager
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Quality Assurance Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Security Systems Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Software Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Software Systems Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Operations Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Management Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	System Administrator/Operator
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	System Programmer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Systems Engineer
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Tape Librarian
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 	 	$	[***]	 	 		[***]	 
	Technical Architect
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Training Specialist
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Bowne (Output Processing)
	 		[***]	 	 	$	[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 
	IBM Consulting for Advanced DR
	 		[***]	 	 	$	[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 
	Sun Professional Services for DR
	 		[***]	 	 	$	[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 	 		[***]	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





SCHEDULE 4





Page 1 of 2









 





	•	 	Travel time will not be billed to Symetra.
	 
	•	 	The Service Rates set forth above do not include travel (e.g., mileage, cab/bus/train fare,
etc.), meals or other incidental travel expenses that may be incurred by ACS when performing
the Other Services, and Symetra shall reimburse ACS for any such reasonable expenses so
incurred. Notwithstanding the foregoing, Symetra will not pay for travel (e.g., mileage,
cab/bus/train fare, etc.), meals or other incidental expenses for local resources that are
based within a fifty (50) mile radius of Symetra’s headquarters or the NWSC, as applicable.





SCHEDULE 4


Page 2 of 2








 




SCHEDULE 5

FEE REDUCTIONS AND CORRECTIVE ASSESSMENTS


1. General. Fee Reductions and Corrective Assessments are designed to encourage the consistent and
timely delivery of Services and value to Symetra. Fee Reductions are not intended to compensate
Symetra for damages, but rather to estimate the diminished value of the Services actually provided.
The goal of Fee Reductions and Corrective Assessments is not to penalize ACS, but to provide a
greater incentive to achieve the Agreement’s stated objectives and focus ACS on Symetra’s critical
needs.


2. SLAs.


     2.1 Initial SLAs. Attached to this Schedule 5 is Table 1, which summarizes the SLAs and the
corresponding SLRs and Weighting Factor allocations as of the Restatement Date.


     2.2 Fee Reductions. The Fee Reductions for ACS’ failure to achieve any SLR shall be equal to
the product of: (a) the Monthly At-Risk Amount, multiplied by (b) the Weighting Factor for the SLR
that was missed. For example, given the following assumptions: (c) the Fees in the applicable month
are One Million Dollars ($1,000,000); (d) the Monthly At-Risk Amount therefore equals [***] Dollars ($[***]) ([***] percent ([***]%) of the Fees for that month); and (e) an
SLR failure occurs with respect to an SLA having a [***] percent ([***]%) Weighting Factor, Fee Reductions would be calculated as follows:



	 	 	 	 	 
	Monthly At-Risk Amount
	 	$	[***]	 
	times
	 	times
	SLA Weighting Factor
	 	 	[***]	%
	Fee Reduction
	 	$	[***]	 





     2.3 Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any Fee Reductions earned in
respect of an SLA that has a Weighting Factor that is less than [***] percent ([***]%) if the SLR for
that SLA is achieved for three (3) consecutive Measurement Intervals following the Measurement
Interval in which the last failure to comply with that SLR occurred.


     2.4 Weighting Factors. The total of all Weighting Factors for all SLAs under this Agreement
shall not exceed [***] percent ([***]%). The Weighting Factor for any single SLA shall not exceed [***] percent ([***]%). Symetra shall have the right to
reallocate Weighting Factors among the SLAs on a quarterly basis upon sixty (60) days’ prior written notice to ACS.


     2.5 Multiple SLA Failures. If ACS fails to achieve the SLR for any single SLA in two (2) or
more consecutive Measurement Intervals, the Weighting Factor for the second, third, and subsequent
consecutive Measurement Intervals shall be increased as follows:



 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




SCHEDULE 5



Page 1 of 8








 








	 	 	 
	Second Measurement Interval

	 	 [***]x the Weighting Factor
	 
	Third and subsequent Measurement Intervals

	 	 [***]x the Weighting Factor






     2.6 Limits on Fee Reductions. The Fee Reductions in any single month shall not exceed the
Monthly At-Risk Amount.



     2.7 Interrelated SLAs. If ACS fails to achieve an SLA and, following such failure, a
Root-Cause Analysis reveals that: (a) such failure would not have occurred but for ACS’ failure to
achieve a separate SLA; and (b) such SLA otherwise would have been achieved, ACS shall not be
obligated to pay any Fee Reductions associated with its failure to achieve such SLA. For example,
if ACS has failed to achieve the batch processing SLA and a Root-Cause Analysis reveals that: (c)
the batch processing SLA would not have been missed but for ACS’ failure to achieve the end-to-end
network availability SLA; and (d) the batch processing SLA otherwise would have been achieved, ACS
would not be obligated to pay any Fee Reductions associated with its failure to achieve the batch
processing SLA (but would be responsible for Fee Reductions associated with its failure to achieve
the end-to-end network availability SLA).



3. Critical Milestones.




     3.1 Establishment. Critical Milestones, Due Dates and Corrective Assessments shall be
established by the Parties as provided in Section 2.12 of the Agreement. For the avoidance of
doubt, Corrective Assessments shall not count toward satisfaction of the Monthly At-Risk Amount,
and Corrective Assessments are not subject to earn-back rights.



     3.2 Service Delivery Reference Manual. Corrective Assessments relating to the Service Delivery
Reference Manual are as follows:



	 	 	 	 	 	 	 
	Critical Milestone	 	Due Date	 	Corrective Assessment
	One-time Service Delivery Reference Manual update following the
Restatement Date
	 	December 1, 2009	 	$	[***]	 
	 
	Semi-Annual Service Delivery Reference Manual updates
	 	Each April 1 and October 1 (excluding October 1, 2009) occurring prior to the Termination Date	 	$	[***]	 






     3.3 Disaster Recovery. Corrective Assessments relating to Disaster Recovery are as follows:





	 	 	 	 	 
	Critical Milestone	 	Due Date	 	Corrective Assessment
	Services restoration following the
occurrence of a disaster recovery
event

	 	[***]  following
the declaration of a disaster recovery event
	 	$[***] one-time and
$[***] per day until Services have been restored







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




SCHEDULE 5




Page 2 of 8














 






Table 1: SLAs and SLRs and Weighting Factors as of the Restatement Date




	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	Schedule 2F Help Desk

	Help Desk Responsiveness
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Speed-to-Answer
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Call abandonment rate
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Email response rate
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Voicemail response rate
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Incident Resolution
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	First Contact Resolution of resolvable Incidents
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Incident closure notice (via e-mail and/or phone)
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Schedule 2C Distributed Computing

	Install, Moves, Adds and Changes — Workstations Peripherals, and Distributed Servers
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	1-10 in a single request for new equipment or Software
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	1-10 in a single request for new equipment or Software
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Urgent request or more than 10 in a single request or new remote server
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Software Installation
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Desktop/laptop remote server core image (e.g., OS, service packs, non-critical security patches) and other business Software, (e.g., Adobe Writer, Java, MS Project, Email Archive) in accordance with Symetra policies.
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Schedule 2B Data Center

	System Availability
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	System availability — production systems
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	System availability — non-production systems
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Batch Processing ***
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Scheduled production batch-marker jobs
	 	Per scheduled time	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Scheduled production batch-all other batch jobs
	 	Per scheduled time	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Month end production batch
	 	Complete jobs per Symetra’s
approved schedule	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Demand production batch
	 	[***]	 	 	[***]	 	 	 	[***]	%	 	 	 	 
	General Administrative Functions
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Setup or modify job scheduler definition and dependencies
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	One-time schedule change for existing scheduled jobs
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Mid-Range and Mainframe System Administration
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Notification of sustained average daily CPU utilization
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Storage administration requests (e.g., allocate additional storage
resources; administration requests
for work packs, pools, etc.) per
Symetra’s approval
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




SCHEDULE 5




Page 3 of 8
















 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	Capacity/performance trend analysis
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	X	 
	and reporting
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	Database Administration
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Instance creation and refresh
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	X	 
	 
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	Create user ID, grants, revokes,
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	X	 
	create tablespace, other data
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	definition requests
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	Schema changes and stored procedures
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Delivery of Symetra database
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	documentation, audit and

performance/capacity reports
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Schedule 2D Data Network Services

	Network Availability
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	End-to-end availability — critical
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	locations
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Remote office availability
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Internet access availability
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	LAN availability for offices with
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	LAN switch services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Network Administration Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data network service reporting per
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Symetra requirements
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Implementation of firewall changes
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	X	 
	related to changing,
	 		 	 	 	 	 	 	 	 	 	 	 	 
	adding/deleting firewall rules.
	 		 	 	 	 	 	 	 	 	 	 	 	 
	Security Intrusion Detection
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Notify Symetra of any NIDs and HIDs
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	related events
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Security Penetration Services
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Deliver remediation plan that
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	addresses identified penetration
	 		 	 	 	 	 	 	 	 	 	 	 	 
	testing vulnerabilities
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Schedule 2E Voice Services

	Telephony Communications Service

Availability
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Overall voice Services
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	IMACs
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Symetra headquarters IMACs
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	(1-5 requests)
	 		 	 	 	 	 	 	 	 	 	 	 	 
	Symetra headquarters IMACs
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	(6+ requests)
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Remote location IMACs
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Schedule 2A Cross Functional

	Incident Resolution
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Priority Level 1
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Priority Level 2
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Priority Level 3
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 
	Priority Level 4
	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




SCHEDULE 5




Page 4 of 8

















 





	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	Root Cause Analysis for
Priority Level 1 and
Priority Level 2
Incidents

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Backup and Restore **	 	 	 	 	 	 	 	 	 	 
	Execute and complete
incremental or
differential daily
backups

	 	Time to execute and complete backup	 	 	[***]	%	 	 	[***]	%	 	 
	Execute and complete
differential or full
weekly backups

	 	Time to execute and complete backup	 	 	[***]	%	 	 	[***]	%	 	 
	Execute and complete
verify full/archive
monthly backups

	 	Time to execute and complete backup	 	 	[***]	%	 	 	[***]	%	 	 
	Execute and complete
on-demand backups for
single Instances

	 	Time to execute and complete per
agreed schedule	 	 	[***]	%	 	 	[***]	%	 	 
	Restoration	 	 	 	 	 	 	 	 	 	 
	SL1 data restore requests

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	SL2 data restore requests

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Service Request Response	 	 	 	 	 	 	 	 	 	 
	Delivery of In-scope
Service Request solution
response-standard

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Delivery In-scope
Service Request-project
solution response

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Delivery of Out-of-Scope
work order Services
proposal

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Complete installation,
testing and handover of
Services

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	System Software Refresh and Updates	 	 	 	 	 	 	 	 	 	 
	Deploy maintenance
release or emergency
maintenance release
(e.g., XYZ Version 8.1.5
to XYZ Version 8.1.6)
(e.g., security pack,
bug patch)

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	X
	Deploy maintenance
release or emergency
maintenance release of
anti-virus/anti-spyware
definition (e.g., XYZ
Version 8.1.5 to XYZ
Version 8.1.6)

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	X
	Implementation of
enhancement release

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Implementation of major
release updates

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	System/Security Administration	 	 	 	 	 	 	 	 	 	 
	Proposal (e.g.,
timelines, deliverables,
assumptions and
constraints,
comprehensive and
complete written
documentation) for
security remediation
following discovery of a
security risk (e.g.,
server configuration
vulnerabilities, event
monitoring discoveries)

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Account Administration	 	 	 	 	 	 	 	 	 	 
	New user account (up to
5 per request)

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



SCHEDULE 5





Page 5 of 8











 







	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	New user account (6-20 per
request)

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	New user account (21+ per
request)

	 	[***]	 	 	N/A	 	 	 	[***]	%	 	 
	Password resets

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Privilege changes

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Disable user account

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Terminate user account

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Asset Tracking
	 	 	 	 	 	 	 	 	 	 	 	 
	Accuracy of asset database
for Symetra Software and
Symetra Equipment

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Accuracy of data for ACS
Equipment and ACS Software

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Continuity and Disaster Recovery
	 	 	 	 	 	 	 	 	 	 	 	 
	Disaster recovery testing

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Customer Satisfaction
	 	 	 	 	 	 	 	 	 	 	 	 
	Periodic sample satisfaction

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Schedule 2G Output Processing
	Forms Coding, Creation and Maintenance
	New and modified form
coding to be completed and
available for system
testing. This task is
inclusive of dynamic and
static forms.

	 	Per negotiated code complete date as detailed in Symetra approved Service Request. It will not be
considered missed if negotiated date passes due to Symetra actions.	 	 	[***]	%	 	 	[***]	%	 	 
	Move code or form to
production

	 	Per negotiated end date as detailed in Symetra approved Service Request. It will not be considered
missed if negotiated date passes due to Symetra actions.	 	 	[***]	%	 	 	[***]	%	 	 
	Daily Production Processing
	Daily, weekly, monthly
production print jobs – ACS
Location

	 	Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location
provided the associated files are received by [***] local ACS Location time.	 	 	[***]	%	 	 	[***]	%	 	 
	Daily and weekly production
print jobs – Bellevue
contracts and policies

	 	Print and provide for distribution of, contracts and policies by [***] receipt in Bellevue location
FTP Server provided all files are received by [***] local ACS Location time.	 	 	[***]	%	 	 	[***]	%	 	 
	Daily, weekly, monthly
production print jobs –
Bellevue (all work except
contracts, policies and
checks)

	 	Print and provide for distribution of discrete batch jobs completed by [***] receipt in ACS
Location FTP server provided all files are received by [***] local ACS Location Time.	 	 	[***]	%	 	 	[***]	%	 	 
	Daily, weekly, monthly
mainframe print queue jobs
– Bellevue

	 	Print and provide for distribution, of discrete batch jobs completed by [***] provided files are
received by [***].	 	 	[***]	%	 	 	[***]	%	 	 
	Make form available to view
on-line—iProof

	 	Jobs successfully completed prior to [***] must be available for viewing by [***] Provided that
all files are received at ACS Location prior to [***] local ACS location time.	 	 	[***]	%	 	 	[***]	%	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



SCHEDULE 5




Page 6 of 8

















 





	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	Make form available to view
on-line — archive

	 	Jobs successfully completed must be available for on-line viewing [***] print file becomes
available to print queue.	 	 	[***]	%	 	 	[***]	%	 	 
	Check processing -ACS Location

	 	Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location
provided file is received by [***] local ACS Location time.	 	 	[***]	%	 	 	[***]	%	 	 
	Check processing-Bellevue

	 	Checks printed and available for distribution by [***] when job received no later than [***] on ACS
FTP location provided check stock is available.	 	 	[***]	%	 	 	[***]	%	 	 
	Check processing — Bellevue
special handling

	 	Checks printed and available for distribution by [***] when job received no later than [***] on ACS
FTP location provided check stock is delivered to print operation by
[***].	 	 	[***]	%	 	 	[***]	%	 	 
	Quarterly and annual
production print

	 	Print, package, postage, and mailing completed per negotiated schedule as detailed in Symetra/ACS
operational meetings.	 	 	[***]	%	 	 	[***]	%	 	 
	Returns for mail ruined
during processing and
handling

	 	Recreate and mail by
[***] Mail ruined during pre-sort process will be delayed an additional [***].
	 	 	[***]	%	 	 	[***]	%	 	 
	Testing
	 	 	 	 	 	 	 	 	 	 	 	 
	Provide test print and
on-line viewing of test jobs.

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Quality Assurance
	 	 	 	 	 	 	 	 	 	 	 	 
	All post-production output
received by Symetra clients
are readable, packaged with
proper collateral, void of
fulfillment or insertion
errors.

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Schedule 2H Content Management
	Image Archive
	 	 	 	 	 	 	 	 	 	 	 	 
	Online viewing

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Capture Management
	 	 	 	 	 	 	 	 	 	 	 	 
	Scanning

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Indexing

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



SCHEDULE 5




Page 7 of 8

















 





	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Weighting	 	Compound
	Service Level Agreement	 	Performance Requirement	 	SLR	 	Factor %	 	SLA*
	Timeliness of turnaround –
front-end note: If any
performance target of this SLR
is missed, the entire SLR is
considered missed

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Timeliness of turnaround-back-end

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Fiche conversion

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Records retention and destruction

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 
	Requests for originals

	 	[***]	 	 	[***]	%	 	 	[***]	%	 	 





Symetra and ACS will mutually agree in writing to the Spec Sheet parameters. Any Spec Sheet
modifications will be agreed to by the Parties in writing.






 




			
	*	 	SLAs that include multiple service measures; ACS will provide transparency to the individual
service measurements as requested.
	 
	**	 	At six months from the Restatement Date and quarterly thereafter as part of the established
governance process, Symetra and ACS will review the SLR performance achieved during the
immediately preceding three (3) months. If SLR performance in each of the three (3) preceding
months exceeded the then effective SLRs, the arithmetic average of such SLRs will become the new
SLR effective the following month not to exceed 99%. If in any one of the (3) months under review
the actual performance is below the then effective SLR, no change will be applied.
	 
	***	 	Batch process letter of understanding regarding batch job LPA10416 will be finalized before
the end of the first quarter of Contract
Year one (1).





 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



SCHEDULE 5


Page 8 of 8


















 





SCHEDULE 6

IN-SCOPE SECURITY SERVICES 




Without limiting the other terms and requirements set forth in the Agreement (including, in
particular, those set forth in Article 13 of the Agreement), this Schedule summarizes the
security-related Services that are included in the scope of the Services. For the avoidance of
doubt, these security-related Services are deemed to include the resources, processes, and
technologies required to deliver such Services.



	 	 	 	 	 
	Service	 	Scope of Services
	Disaster recovery Services

	 	•
	 	Scope in accordance with Symetra Service continuity requirements.
	 
	 	 	 	 
	Backup / restore Services

	 	•
	 	Mainframe systems.
	 

	 	•
	 	Mid-range systems.
	 
	 	 	 	 
	Identity and access management

	 	•
	 	Mainframe and midrange access Services (account administration).
	 

	 	•
	 	Identity and password management.
	 

	 	•
	 	“Extranet access management” Services.
	 
	 	 	 	 
	Data encryption Services

	 	•
	 	Encryption Services for in-scope Blackberry
devices.
	 

	 	•
	 	Desktop / laptop encryption Services.
	 

	 	•
	 	On-demand portable media encryption via appropriately configured End-User devices.
	 

	 	•
	 	Digital certificate provisioning and management.
	 

	 	•
	 	Managed file transfer via Tumbleweed appliance.
	 

	 	•
	 	Demand-based email encryption.
	 

	 	•
	 	Wireless encryption Services.
	 
	 	 	 	 
	Risk assessment Services

	 	•
	 	Annual risk assessment via ACS’ existing program.
	 
	 	 	 	 
	Penetration and vulnerability testing

	 	•
	 	Monthly vulnerability Services.
	Services

	 	•
	 	Penetration testing Services.
	 

	 	•
	 	Patch management.
	 
	 	 	 	 
	Threat management Services

	 	•
	 	Proxy Services.
	 

	 	•
	 	Email filtering / SPAM control.
	 

	 	•
	 	Antivirus.
	 

	 	•
	 	Anti-malware/spyware.
	 
	 	 	 	 
	Perimeter

	 	•
	 	Firewall Services.
	 

	 	•
	 	Network and host intrusion detection.
	 

	 	•
	 	Router Services.
	 

	 	•
	 	VPN Services.
	 
	 	 	 	 
	Environment security

	 	•
	 	Physical security Services for ACS facilities.
	 
	 	 	 	 
	Change Management

	 	•
	 	Change management Services provided in accordance with Symetra’s control objectives.
	 
	 	 	 	 
	Technical architecture

	 	•
	 	Reference architecture and best practices for securing infrastructure used to deliver the Services.






SCHEDULE 6





Page 1 of 1









 




SCHEDULE 7

AFFILIATES OF SYMETRA 



	1.	 	Symetra Financial Corporation
	 
	2.	 	Symetra National Life Insurance Company
	 
	3.	 	First Symetra National Life Insurance Company of New York
	 
	4.	 	Symetra Assigned Benefits Service Company
	 
	5.	 	Symetra Administrative Services, Inc.
	 
	6.	 	Symetra Securities, Inc.
	 
	7.	 	Symetra Services Corporation
	 
	8.	 	Symetra Investment Services, Inc.
	 
	9.	 	Clearscape Funding Corporation
	 
	10.	 	WSF Receivables I LLC
	 
	11.	 	TFS Training & Consulting, Inc.





SCHEDULE 7


Page 1 of 1








 








ATTACHMENT A

BENCHMARKING PROCEDURES




1. Initiation of Benchmarking Procedures. Subject to the timing restrictions set forth in
Section 3 below, if Symetra believes that the Fees are not reflective of the industry’s best
rates, or believes that the SLRs are not reflective of the industry’s best practices, then
Symetra shall have the right to initiate the benchmarking procedures set forth in this
Attachment. If Symetra wants to challenge the competitiveness of the Fees, Symetra shall
deliver to ACS a written notice requesting that the Parties meet to discuss Symetra’s
concerns. ACS shall meet with Symetra within fifteen (15) calendar days following ACS’ receipt
of such notice from Symetra, and the Parties shall exchange any and all relevant information
pertaining to the Fees that relate to the items being challenged. The Parties shall have
thirty (30) calendar days from the date of such meeting to conclude such discussions. If the
Parties agree as a result of such discussions to modify the terms of this Agreement, the
Parties will develop and execute an amendment that reflects such agreed modifications in
accordance with Section 19.6 of the Agreement. If the Parties’ discussions do not result in
agreement within such thirty (30) calendar day period, then Symetra shall have the right to
invoke the formal benchmarking procedures set forth below.



2. Benchmarker; Benchmarking Costs. Any benchmarking process initiated hereunder will be conducted
by an independent, industry-recognized benchmarking service provider (“Benchmarker”) designated by
Symetra from among the list of acceptable Benchmarkers set forth below in this Section or otherwise
agreed to by the Parties in writing. ACS and Symetra agree that the following companies are
acceptable to act as the Benchmarker: Gartner, Compass and Equaterra. [***]



3. Benchmarking
Procedures. At any time after the first Contract Year, Symetra may initiate a benchmark to compare the Fees
with those paid by other outsourced organizations for either: (a) if the Parties are unable to
reach agreement on a market rate adjustment for a definable Services unit as provided in Section
6.2.6 of the Agreement, the definable Services unit; (b) any one (1) or more Service Tower(s); or
(c) the totality of the Services, provided that a benchmark shall not be initiated more than once
in any rolling one (1) year period. The benchmark must be concluded not
later than ninety (90) days following Symetra’s initiation thereof, accordingly, not later than
thirty (30) calendar days following Symetra’s initiation of the benchmarking process, the Parties
shall have met with the Benchmarker and reached agreement upon a detailed plan for implementing the
benchmark (including timelines for ACS’ submission of data to the Benchmarker). The benchmarking
process shall be designed to avoid disruptions in delivery of the Services and adverse impacts on
ACS’ ability to provide the Services in accordance with the SLRs.



The Benchmarker, with input from the Parties, will determine what factors are relevant for purposes
of conducting the benchmark and shall “normalize” all data to obtain relevant comparisons for
purposes of the benchmark. Normalization factors to be taken into consideration by the Benchmarker
may include, without limitation: (a) geographic location of the peer companies; (b) industry
differences affecting information technology costs; (c) economies of scale; and (d) work-




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




ATTACHMENT A




Page 1 of 3









 








load and complexity factors (including operating environment). Other normalization factors may
include, without limitation: (e) the SLRs offered; (f) duration and nature of the contractual
commitment; (g) volume of services being provided; (h) contractual terms, conditions and allocation
of risk; (i) the investment made by the provider in the customer’s equipment and personnel; (j)
appropriate overhead; and (k) provisions to ensure the unique factors of each deal are taken into
account by the Benchmarker, including out-of-scope deliverables.



If ACS fails to provide data or otherwise comply in a timely manner with the requirements set forth
in the mutually agreed benchmark plan, ACS shall have a period of seven (7) calendar days following
its receipt of written notice from Symetra regarding such failure during which to provide such data
or comply with the agreed plan. If the failure exceeds ninety (90) calendar days, without limiting any other rights and remedies
that may then be available to Symetra, Symetra shall have the right, at its option, to terminate
the Agreement in its entirety or to terminate relevant Service Tower(s) only. In connection with
any such termination, Symetra shall not be liable for any Termination Fees or other cost, expense,
penalty or liability whatsoever (except that Symetra shall pay any invoices received for Services
performed prior to such termination for the applicable Services being terminated).



4. Review of Benchmark Results.




     (a) General. The Benchmarker shall provide a report on the results of the benchmark to both
Symetra and ACS. Within fifteen (15) calendar days following receipt of the Benchmarker’s report,
Symetra and ACS will meet to jointly review the benchmark results.



     (b) Fee Disparities. If the Benchmarker’s report concludes that the then-current aggregate
Fees for any benchmarked Service is greater than the Benchmarker’s market-based average aggregate
fees for such Service then: (i) if the difference between the rates payable hereunder and the rates
identified by the Benchmarker (the “Rate Differential”) is [***] percent ([***]%) or less, the Fees
payable hereunder shall remain unchanged; (ii) if the Rate
Differential is greater than [***] percent ([***]%), then the Fees payable hereunder shall be reduced by an amount necessary to cause the Rate
Differential to be [***] percent ([***]%). Any adjustment in Fees will be effective on the date the
report is provided to Symetra and ACS.



5. General Agreement of Cooperation. The Parties acknowledge that the benchmarking procedures
described in this Attachment will require further definition and clarification as the Parties begin
actual implementation of the benchmark. The Parties shall cooperate in good faith with one another
and with the Benchmarker to reach reasonable and timely agreements on such further definition and
clarification. To the extent the Benchmarker reasonably establishes that certain definitions,
procedures and methodologies are widely used in information technology benchmarking, the Parties
agree to generally rely on the Benchmarker’s definitions, procedures and methodologies for guidance
in reaching agreement. Further, the Parties acknowledge that in reaching the final results of the
benchmark, the Benchmarker will be required to exercise its professional judgment and discretion in
certain matters and, assuming such judgments are within established industry practices for
information technology benchmarking, the Parties will defer to the conclusions of the Benchmarker.




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



ATTACHMENT A




Page 2 of 3









 








ACS acknowledges that Symetra views the benchmark procedure described in this Schedule as a
critical inducement to Symetra’s agreement to many of the terms of this Agreement, including the
Term and termination rights provided for in the Agreement, and therefore ACS agrees that it will
cooperate in good faith to accomplish the objectives of the benchmark procedure for the benefit of
Symetra.



6. Benchmark Metrics. At their highest level of classification, the Service Tower Services to be
provided by ACS are the Service Towers identified in Section 2.2.1 of the Agreement. ACS will be
apprised of the specific Services or sub-Services (metrics) that will be included in the scope of
the benchmark sufficiently in advance of the benchmarking study so that ACS can establish
administrative processes to capture the necessary metric data. The exact metrics to be included in
the benchmark study will be contingent upon: (a) the detail in which the Benchmarker maintains
cost, pricing and other relevant data within its database; and (b) ACS’ ability to capture pricing
and other relevant information at the desired level of detail. The following table is shown solely
as an example of the types of metrics that may be included in the benchmarking study:



	 	 	 
	Service Tower Services	 	Possible Benchmark Service/Sub-Service
	Help Desk or Call Center
	 	Cost per contact

Cost per call
	 	 	 
	Desktop Management
	 	Cost per seat (hardware, standard software)

Cost per seat (maintenance and support)
	 	 	 
	Distributed Computing Services and 

Web Hosting Services
	 	Cost per Server Unix Operation & Maintenance

Cost per server NT Operation & Maintenance

Cost per AS400 system operations and maintenance

Cost per kGEMS






ATTACHMENT A





Page 3 of 3









 




ATTACHMENT B

SYMETRA SITES AND SYMETRA EQUIPMENT 


Symetra Sites:



	 	 	 
	Office City Location	 	Address
	Plano , TX	 	500 N Central Expressway, Suite 250, Plano, TX 75074
	 	 	 
	San Diego, CA	 	1455 Frazee Rd., Suite 310, San Diego, CA 92108
	 	 	 
	Cincinnati, OH	 	463 Ohio Pike, Suite 307, Cincinnati, OH 45255
	 	 	 
	Symetra Headquarters	 	777 108th Avenue NE, Bellevue, WA 98004
	 	 	 
	Indianapolis, IN.	 	3600 Woodview Trace, Suite 301, Indianapolis, IN 46268
	 	 	 
	Boston, MA	 	50 Congress Street, Suite 620, Boston, MA 02109
	 	 	 
	South Windsor (Hartford), CT	 	1170 Ellington Road, South Windsor, CT 06074
	 	 	 
	Exton (Conshohocken), PA	 	1 E. Uwchlan Ave. Suite 303, Exton, PA 19341
	 	 	 
	Pittsburgh (Bethel Park), PA	 	2000 Oxford Drive Suite 490, Bethel Park, PA 15102
	 	 	 
	Atlanta (Norcross), GA	 	3740 Davinci Court Suite 350, Norcross, GA 30092
	 	 	 
	Miami, FL	 	7300 Corporate Center Dr. Suite 205, Miami, FL 33126
	 	 	 
	Itasca, IL	 	500 Park Blvd. Suite 1245, Itasca, IL 60143





Symetra Equipment:



	1.	 	Symetra-Owned Equipment: Symetra owns the AT&T Partner Telephony Systems and all telephony
peripherals installed in the Boston, MA and Exton, PA offices as well as two (2) Secure IBM
Infoprint 1532N MICR printers located in Bellevue, WA in Symetra/ACS/Xerox print center as of the Restatement Date.
	 
	2.	 	Symetra-Leased Equipment: None as of the Restatement Date.





ATTACHMENT B


Page 1 of 1








 








ATTACHMENT C

TRANSITION PLAN 




A Transition Plan relating to the re-solutioning of certain of the Services is attached hereto as
of the Restatement Date. If applicable, additional Transition Plans may be developed by the Parties
as provided in Section 2.3.1 of the Agreement and attached hereto.



ATTACHMENT C




 









 








ATTACHMENT C

TRANSITION 




-1-









 









SERVICES RE-SOLUTIONING TRANSITION PLAN 




1. Overview.
This Transition Plan describes the Transition Services that will be provided by
ACS beginning on the Restatement Date. With Symetra’s assistance, ACS shall accomplish the
Transition in a transparent, seamless, orderly and uninterrupted manner, all as described in
Section 2.3 of the Agreement.




	2.	 	Definitions. For purposes of this Transition Plan, each of the following terms shall have the
meaning indicated below:
	 
	•	 	“Detailed Transition Plan” means the detailed plan for the Transition, which plan shall be
developed as described in Section 4(b) of this Transition Plan.
	 
	•	 	“Detailed Transition Schedule” means a detailed schedule, developed and maintained
utilizing the Microsoft Project software, that includes dates and activities involved in
the performance of the Detailed Transition Plan, with detailed action steps, milestones,
and deliverables on a Service Tower-by-Service Tower basis.
	 
	•	 	“Interim Transition Plan” means the interim plan for the Transition, which plan is set
forth on the attached Exhibit 1.
	 
	•	 	“Transition” means the transition from the manner in which the Services were being provided
prior to the Restatement Date to the manner in which the Services will be provided as
described in this Transition Plan.
	 
	•	 	“Transition Fees” means the total Fees for the Transition that are payable to ACS pursuant
to Schedule 3.





For the avoidance of doubt, “Transition Plan” means and includes: (a) the terms of this document,
including the Interim Transition Plan until the Detailed Transition Plan is developed and approved
by Symetra as provided in Section 6 below; and (ii) thereafter, the terms of this document
(excluding the Interim Transition Plan) and the Detailed Transition Plan.




	3.	 	General. ACS shall perform the Transition Services that are ACS performance obligations
under the Transition Plan and shall take primary responsibility for coordinating the activities
of both Parties as necessary to ensure completion of the Transition on schedule with no or
minimal disruption or degradation of Services to, or disruption to the business of, the
Symetra enterprise. The Transition shall be performed commencing upon the Restatement Date and
ending upon Symetra’s acceptance pursuant to Section 6
that the Transition has been
satisfactorily completed.
	 
	4.	 	Plans.





     (a) Interim Transition Plan. The high-level requirements for the Transition are set forth in
the Interim Transition Plan. Once completed and approved by Symetra, the Detailed Transition Plan
will supersede the Interim Transition Plan.



     (b) Detailed Transition Plan. ACS shall provide to Symetra as soon as reasonably possible, but
no later than as specified in the attached Exhibit 2, a fully detailed written draft of the
proposed final Detailed Transition Plan. The Detailed Transition Plan shall include the projects,
subprojects, activities, both Parties’ responsibilities,
dependencies, timelines, milestones,
Transition Critical Milestones (as defined below), work streams, resources,



-2-









 







deliverables, Acceptance Criteria and readiness activities necessary to effectuate the Transition
Plan pursuant to all Transition Critical Milestones in a manner that is consistent with:




	 	•	 	the Interim Transition Plan;
	 
	 	•	 	the Transition Critical Milestones; and
	 
	 	•	 	the obligations set forth herein.





     (c) Supplemental Transition-Specific Plans. ACS shall provide to Symetra as soon as reasonably
possible following the Restatement Date the following and any other mutually agreed to items:




	 	(1)	 	A Change Management Plan, which shall include or define the following:
	 
	 	•	 	Program change management process;
	 
	 	•	 	Roles and responsibilities;
	 
	 	•	 	Change control board (CCB); and
	 
	 	•	 	Change request tracking and reporting.
	 
	 	(2)	 	A Communications Management Plan, which shall define the following:
	 
	 	•	 	Program structure, including program governance, organization, and roles and
responsibilities;
	 
	 	•	 	Program communication schedule;
	 
	 	•	 	Program contacts;
	 
	 	•	 	Issue and action management process; and
	 
	 	•	 	Escalation management process.
	 
	 	(3)	 	A Schedule Management Plan, which shall define the following:
	 
	 	•	 	Schedule development;
	 
	 	•	 	Schedule management;
	 
	 	•	 	Schedule management roles and responsibilities; and
	 
	 	•	 	Schedule change control.
	 
	 	(4)	 	A Risk Management Plan, which shall define the following:
	 
	 	•	 	Risk definition;
	 
	 	•	 	Risk tracking tool;
	 
	 	•	 	Risk management process;
	 
	 	•	 	Risk management roles and responsibilities;
	 
	 	•	 	Risk escalation process; and
	 
	 	•	 	Key risk mitigation activities.
	 
	 	(5)	 	A Quality Management Plan, which shall define the following:
	 
	 	•	 	Quality management events;




-3-









 






	 	•	 	Quality management roles and responsibilities; and
	 
	 	•	 	Quality management schedule.





     5. Transition Fees. Unless otherwise expressly agreed in writing by the Parties through the
Change Management Procedures, the Transition Fees are the total amounts payable by Symetra for, or
otherwise in relation to, the Transition.




     (a) The milestones for the Transition (“Transition Milestones”), some of which shall
be designated as Critical Milestones for the Transition (“Transition Critical Milestones”),
are set out in the table included in the attached Exhibit 2.




     (b) ACS shall receive a day-for-day extension, or other extension period as may be
agreed by the Parties in writing, for each of the impacted Transition Critical Milestone
Due Dates which are directly caused by a failure by Symetra (or any third party controlled
by Symetra) to expressly perform an express Symetra performance obligation as specified in
detail in the Detailed Transition Plan.



     6. Transition Acceptance. In respect of each deliverable required to be
delivered by
ACS as part of the Transition as specified in the Detailed Transition Plan (each, a “Deliverable”),
ACS shall include the Acceptance Criteria reflecting the requirements of Section 6(b) below within
the Detailed Transition Plan. After Symetra has approved the Detailed Transition Plan, any
subsequent changes to the Acceptance Criteria, and subsequent dependencies or timing issues, shall
be agreed between the Parties in accordance with the Change Management Procedures.



The Acceptance Criteria will, where appropriate, include the testing procedures and criteria for
testing whether or not the Deliverable in question meets the relevant requirements (as set out in
this Schedule or otherwise agreed between the Parties), including:



     (a) details of the criteria to be met and the results which must be produced if the
Deliverable is to be considered to have met the Acceptance Criteria; and



     (b) the identity of the Party who shall undertake the acceptance tests.



7. Transition Reporting. ACS shall provide to Symetra a weekly written report, and an in-person
oral presentation, as to the progress status with respect to completion of the activities and
projects associated with the Transition until each of ACS’ responsibilities thereunder has been
completed. Such reports shall be in the format jointly developed by the Parties in accordance with
Section 2.11 of the Agreement.



ACS shall provide weekly updates on activities scheduled during the current agreed-upon reporting
period, activities planned for the next agreed-upon reporting period, activities not completed as
planned and the associated corrective action plan, outstanding issues affecting the progress of the
Transition Plan, change control activity (including the cumulative changes, approved changes,
rejected changes, and changes in progress), concerns, and recommendations.



-4-









 





Symetra and ACS will jointly develop the Transition report format within the first thirty (30)
Business Days after the Restatement Date, which format shall, unless otherwise mutually agreed,
include the following:




     (a) Performance of Transition activities against the Detailed Transition Plan,
including task description, key person responsible, scheduled completion date, expected
completion date, completion status, percentage of completion, and actual completion date.




     (b) Milestones achieved and/or not achieved and, where not achieved, the planned
actions to address the failure.




     (c) Risks and issues associated with the Transition and plans and actions undertaken
or planned to be undertaken to mitigate such risks and issues.




     (d)
Any proposed changes to the current Detailed Transition Plan.




     (e) Such other information and planning as is reasonably necessary to ensure that all
Transition activities are completed on schedule.



8. Transition
Schedule Changes. 



     8.1 Symetra Requested Changes. Upon written notice from Symetra specifying that Symetra
desires ACS to suspend, extend or modify the timing of Transition activities, ACS will accommodate
such request for the requested period of time. The Due Dates for the Transition Critical Milestones
and other date-specific activities set out in the Interim Transition Plan and the Detailed
Transition Plan shall be extended on a day-for-day basis, or such other duration as agreed between
the Parties, equal to the length of the Transition schedule extension, suspension or modification
requested by Symetra. All such changes will be subject to the Change
Management Procedures.



     8.2 Financial Impacts. For all Transition suspensions, extensions or modifications under
Section 8.1, the Parties will document such changes, and the impacts thereof, using the Change
Management Procedures. For all such Transition changes, ACS shall use commercially reasonable
efforts to maintain the availability of the ACS Transition team and Symetra shall not be charged
any additional Transition Fees or other Fees as a result thereof. If a suspension, extension or
modification is requested by Symetra, the timing of reengagement of ACS Transition resources will
be dependent upon the availability of those resources that were redeployed as a result of a
Symetra-requested change.



9. Transition Management. The ACS Transition manager is responsible for integrating the work
activity across the multiple Transition program work streams during the period of Transition. Key
Transition Deliverables to be produced and managed by ACS throughout this process include:



     (a) The Detailed Transition Plan.



-5-









 





     (b) A
Detailed Transition Schedule.



     (c) The Supplemental management plans described in Section 4(c) of this Transition Plan.



     (d) Weekly status reports to update key stakeholders for Symetra and ACS on Transition
progress and issues.



     (e) An issue log providing a summary of issues that must be addressed to ensure the Transition
is successful and timely.



-6-









 






Exhibit 1

Interim Transition Plan




1.1 Transition Methodology. This Interim Transition Plan serves as a high-level overview of the
requirements and necessary tasks associated with the Transition. This provides the basis for the
development of the more specific Detailed Transition Plan to be developed by ACS following the
Restatement Date.



In addition to all obligations set forth in this Transition Plan, the roles, responsibilities and
project management processes used to manage the Transition are described in ACS’ supplemental set
of management plans.



1.2 Transition Governance Team. The table below outlines the proposed roles and responsibilities of
the Transition governance team. The Parties will convene within thirty (30) Business Days following
the Restatement Date to confirm specific Transition governance roles and responsibilities.



	 	 	 	 	 
	Transition Role	 	Transition Responsibility
	Transition Sponsors

	 	•
	 	Overall Transition leadership
	 

	 	•
	 	Visible executive support of Transition goals and objectives
	 

	 	•
	 	Resolution of escalated issues
	 

	 	•
	 	Support of Transition teams
	 
	 	 	 	 
	Transition Lead Team (made

	 	•
	 	Detailed Transition Plan approvals
	up of the four (4) positions

	 	•
	 	Final Management Plan approvals
	described immediately below)

	 	•
	 	Detailed Transition Schedule approvals
	 

	 	•
	 	Confirm Transition scope and objectives
	 

	 	•
	 	Resource allocation
	 

	 	•
	 	Resolution of escalated issues
	 

	 	•
	 	Key decision approvals
	 

	 	•
	 	Function as Transition Change Control Board
	 

	 	•
	 	Meet regularly with Service Tower Transition managers
	 

	 	•
	 	Visible support of Transition teams
	 
	 	 	 	 
	Symetra Transition Executive

	 	•
	 	Manage overall Transition relationship with ACS and work
with ACS SBU manager
	 

	 	•
	 	Approval point for Transition Plan
	 

	 	•
	 	Approval point for critical deliverables
	 

	 	•
	 	Approval point for Transition acceptance sign-off
	 

	 	•
	 	Communicate Transition information to Symetra’s executive
team
	 

	 	•
	 	Resolve escalated issues
	 
	 	 	 	 
	ACS SBU Manager

	 	•
	 	Foster strong, reliable communications within Transition
team and Symetra
	 

	 	•
	 	Oversight and coordination of all Transition-related contract
activities
	 

	 	•
	 	Implement governance model for
ongoing relationship with
Symetra






-7-









 







	 	 	 	 	 
	Transition Role	 	Transition Responsibility
	 

	 	•
	 	Contract budget responsibility
	 

	 	•
	 	Assume responsibility for
operations on Commencement
Date
	 
	 	 	 	 
	Symetra Transition Manager

	 	•
	 	Oversight of Symetra’s Transition activities
	 

	 	•
	 	Obtain appropriate Symetra Transition team staffing
	 

	 	•
	 	Interface with ACS Transition
manager for Transition-related activities
	 

	 	•
	 	Assist ACS Transition manager with development of the
detailed Transition Plan, schedule and supplemental
management plans
	 

	 	•
	 	Report status of Symetra Transition activities
	 

	 	•
	 	Attend and contribute to required Transition meetings
	 
	 	 	 	 
	ACS Transition Manager

	 	•
	 	Oversight and coordination of Transition activities
	 

	 	•
	 	Obtain appropriate Transition management team staffing
	 

	 	•
	 	Develop, obtain sign-off, execute and maintain detailed
Transition plan
	 

	 	•
	 	Develop, obtain sign-off, execute and maintain supplemental
management plans
	 

	 	•
	 	Develop, obtain sign-off, execute and maintain Transition
schedules
	 

	 	•
	 	Serve as the primary interface to Symetra and ACS
Transition teams
	 

	 	•
	 	Develop and publish applicable Transition status reports
	 

	 	•
	 	Conduct required daily and weekly Transition status
meetings
	 

	 	•
	 	Execute formal Transition closure process, including
acceptance sign-offs, satisfaction surveys and lessons
learned feedback sessions






Table
— 1 Transition Governance Roles and Responsibility




1.4 Symetra Transition Staffing Requirements.




	 	 	 	 	 	 	 
	Symetra Role	 	Responsibilities and Skill Set Required	 	Hours per Week
	Symetra Transition Manager

	 	•
	 	Approve Transition Plan and schedule
	 	100 percent of one person’s time 
	 

	 	•
	 	Manage Symetra’s obligations under
the Transition Plan
	 
	 

	 	•
	 	Work with ACS Service Tower
Transition manager for Service Tower-
related Transition activities	 	is required
	 

	 	•
	 	Help ACS Transition manager
develop, execute and maintain
Detailed Transition Plan, management
plans and Detailed Transition Schedule	 	 
	 

	 	•
	 	Attend and contribute to required
Transition meetings.	 	 
	 
	 	 	 	 	 	 
	Transition Team Members
(a limited number of

	 	•
	 	Participate in testing and production
cutover activities as required
	 	10-30 percent of
one person’s time






-8-









 






	 	 	 	 	 	 	 
	Symetra Role	 	Responsibilities and Skill Set Required	 	Hours per Week
	Symetra resources will
comprise the core Transition
team from Symetra and
additional Symetra
Transition resources will be
allocated as required for
various project phases)

	 	•
	 	Provide input to ACS knowledge transfer activities
	 	is required for

each operational

area






2.0 Transition Approach. The following descriptions summarize the Transition approach.



2.1 Data Center Services.




2.1.1 Server Monitoring and Management Location and Tool Changes. ACS will move monitoring
responsibility from the NW Service Center located in the US to similar facilities in India
and Mexico. ACS support staff will conduct knowledge transfer through a combination of
onsite visits and web conferences.




In order to enhance the management and reporting of the environment, ACS will implement the
following tools:




	 	•	 	BladeLogic (replacement for SMS)
	 
	 	•	 	NimSoft NimBUS
	 
	 	•	 	Athene
	 
	 	•	 	EMC Backup Advisor






The table below summarizes the overall Transition approach to install each of the tools.
Given the server image volume (371), ACS estimates the duration of the tools rollout to be
approximately two (2) months. During detailed planning, ACS will work with Symetra to
determine the optimum time to complete the rollout.



	 	 	 	 	 
	Tool	 	Implementation Approach
	BladeLogic

	 	•
	 	Configure BladeLogic Hub server
	 

	 	•
	 	Import servers into tool
	 

	 	•
	 	Conduct end-to-end connection testing
	 
	 	 	 	 
	NimBUS

	 	•
	 	Install NimBUS Hub software
	 

	 	•
	 	Install and test probes
	 
	 	 	 	 
	Athene

	 	•
	 	Test approach
	 

	 	•
	 	Install agents on servers
	 

	 	•
	 	Add servers as nodes to System Manager
	 

	 	•
	 	Configure Capacity Reporting
	 
	 	 	 	 
	Backup Advisor (formally

	 	•
	 	Complete preparatory activities
	WysDM)

	 	•
	 	Install server at data center
	 

	 	•
	 	Install NetBackup agents
	 

	 	•
	 	Configure reporting






Table 2—Tool Installation Approach




-9-









 








2.1.2 Virtualization. ACS will increase the number of VMWare instances from approximately
157 to approximately 271 by refreshing the existing 11 VM virtual hosts with improved
multi-core CPU processing server hardware and leveraging the performance gains from the
recently released VMware ESX 4.0 software version known as vSphere 4.



At the start of Transition, ACS will order the required hardware. Concurrently with this
activity, ACS will run capacity planner for approximately thirty (30) days to validate the
VM server candidates and finalize the virtual host server configurations. Then ACS will
rack, install and configure the VM hosts. Finally, ACS will move approximately 114 images
to the VM Hosts. Given this number, ACS expects the data migration to be approximately six
(6) months after the VM hosts are configured. However, ACS will confirm or modify this time
estimate based on detailed Transition planning in collaboration with Symetra. The inputs
that ACS will gather during planning will include outage time constraints from the
application business owners, server move group dependencies, and dependencies and
constraints on other projects. ACS will follow the Change Management Procedures throughout
Transition and will limit the number of simultaneous changes to the environment in order to
mitigate the risk of any problems.



For virtual host servers that are targeted for the EMC vCenter Lifecycle manager product,
ACS will install and enable this feature approximately two
(2) to three (3) weeks after the
Virtual Host Server is production ready.



ACS will perform the EMC vCenter Lab manager installation, set-up, and configuration of
VMware vCenter Lab Manager 3.0 Edition product by repurposing a minimum of three (3)
existing Virtual Host Servers to establish the environment. ACS assumes service
availability expectations only apply to the ESX Host Server. ACS expects this to take
approximately forty-five (45) to sixty (60) days after the server hardware is available to
be repurposed.



2.1.3 Refresh Server Hardware. ACS will replace servers that are not planned for
virtualization according to the refresh requirements set forth in Attachment F. ACS will
begin installation and configure these servers within approximately two (2) months
following the Restatement Date. ACS will work with Symetra to determine the optimum time to
cutover production to the refreshed environment. Some of these refreshed servers will be
used to facilitate the upgrade to the Exchange 2007 environment. The messaging upgrade is
dependent on this server refresh.



2.1.4 SAN Upgrade. ACS will procure the SAN frame during the Transition period. ACS will
provision the SAN frame, install it at the Symetra data center, and then move the data in
parallel with the virtualization project. During detailed planning, the Parties will
determine when specific server instances and their



-10-









 









associated storage will move over an estimated six (6)-month timeframe. The SAN hardware
is also a requirement for the move to Exchange 2007 and the backup pool storage upgrade.



2.1.5 Backup Infrastructure Upgrade. ACS will upgrade the backup infrastructure with the
following changes to the environment:




	 	•	 	Upgrade from LTO 2 to LTO 4
	 
	 	•	 	Upgrade the server from a Windows to a Unix platform
	 
	 	•	 	Include addition of backup to disk storage





ACS expects to complete this activity within four (4) months following the Restatement
Date.



2.1.6 Messaging. ACS will virtualize and upgrade the messaging environment to Exchange
2007. ACS will build the target environment in Hillsboro, OR. This environment will be part
of the refresh and virtualization efforts discussed above. ACS will move mailboxes using
native Exchange tools and use a standard over-the-wire migration to this data center. ACS
will work with Symetra to define the migration groups. Then ACS will conduct the migration
in a phased manner, starting with a small pilot of IT users. Currently, ACS estimates the
migration will take three (3) weeks after the infrastructure is available.



2.1.7 Mainframe Processor Refresh. ACS will refresh the mainframe from a z890 to a z10
zSeries processor by June 2010. ACS will begin procurement and planning to meet this date.
After procurement, ACS will install the mainframe and perform customization. The mainframe
location will remain the same and ACS will run cables to the new environment.



2.1.8 Mainframe DASD Upgrade. ACS will upgrade the DASD from DMX1 to DMX4 by June 2010. ACS
will provision and plan the upgrade to meet this date. Once the new frame is provisioned
and installed, ACS anticipates three (3) weeks to migrate the data. During detailed
planning, ACS will determine whether to use either TDMF or EMC’s SRDF technology to migrate
data between the frames.



2.1.9 Boundary Services and Email Encryption. ACS will transition Symetra off the Mail
Marshall solution by the end of the Mail Marshal contract date, May 31, 2010. Approximately
two (2) months prior to decommissioning Mail Marshal, ACS will begin the implementation of
an Ironport solution. The implementation includes defining policies, implementing them with
Cisco, testing and running the service in parallel for some period before cutover. Symetra
will have the encryption service included at the cutover to Iron Port.



-11-









 





2.2 Distributed Computing Services. Upon renewal, ACS will use the LogMeInRescue tool to assist
End-Users with desktop support. This service will be available at the start of Transition.



2.3 Data Network Services. Currently, ACS is monitoring network devices for up/down status. With
the implementation of additional tools, the ACS network operations center will be able to gather
additional data on devices. The Transition approach is as follows:




	 	•	 	Load devices into Voyence configuration management tool
	 
	 	•	 	Load devices into SevOne for fault management and performance management
	 
	 	•	 	Load devices into AppCritical for end-to-end performance testing
	 
	 	•	 	Verify devices in asset management system
	 
	 	•	 	Update network documentation as needed





Since ACS already has access to these devices, ACS estimates that the rollout of the new tools will
be complete within sixty (60) days following the Restatement Date. Over the first thirty (30) days
following the Restatement Date, ACS will gather data for new reports and provide Symetra with the
reports in accordance with the usual report delivery schedule.



2.4 Voice Network Services. ACS will implement the Reliatel tool for voice management as part of
Transition. ACS estimates that this rollout will take sixty (60) days following the Restatement
Date. Since ACS already has network connectivity established between Symetra and ACS, this
implementation is relatively short. Prior to the rollout, ACS will validate that the Symetra PBX is
connected to the Symetra network and has a NIC available. The NIC will allow the ACS VoIP team to
connect to the PBX.



Once connected, the ACS VoIP team will configure Reliatel and set up reporting over the course of a
week. During the following week, ACS will provide training on the tool to the support team.



2.5 Help Desk Services. The help desk will begin using the new Remedy solution for its ticketing
system and will require training on this tool. There are no other changes to the current help desk
Services.




-12-











 






Exhibit 2

Transition Milestones



The Detailed Transition Plan will designate some of the milestones listed below for the Transition
as Transition Critical Milestones, and for each of these Transition Critical Milestones, a Due Date
will be established. The Due Dates are subject to change based on mutual agreement of the Parties
during detailed planning. The dates in the mutually agreed Detailed Transition Plan will supersede
any dates referenced in this Exhibit 2. The Parties will convene no later than forty-five (45)
calendar days following the Restatement Date to finalize the Detailed Transition Plan and the
Detailed Transition Schedule, including identifying Transition Critical Milestones and Due Dates.
All time durations in the table below are expressed in Business Days.




	 	 	 	 	 	 	 
	Symetra Currently	 	 	 	 
	Scheduled Key Event	 	Description/Comments	 	Due Date
	Deliver Detailed Transition
Plan and Detailed Transition
Schedule

	 	•
	 	ACS developed and delivered Detailed Transition
Plan that describes the specific Transition
activities to be performed by ACS and Symetra
during Transition.
	 	Restatement Date [***]
	 

	 	•
	 	ACS developed and delivered
Detailed Transition Schedule.	 	 
	 
	 	 	 	 	 	 
	Update Disaster Recovery 

Plan	 	As the environment at Symetra changes, ACS will
update the Disaster Recovery plan accordingly.	 	Date dependant
on environment
changes (typically
within [***]
Business Days
after the
completion of the
last infrastructure
change associated
with this
Transition)
	 
	 	 	 	 	 	 
	Security Risk Assessment	 	ACS and Symetra will conduct a joint assessment
of the technical and non-technical risks in the
Symetra environment based upon a comprehensive
review of Symetra Risk Management polices and
guidelines, and ACS will deliver a remediation
roadmap. This roadmap will be used by Symetra
and ACS in the governance process to manage the
remediation of the identified risks.	 	Restatement Date [***]
	 
	 	 	 	 	 	 
	AMP	 	The ACS management platform for problem, request,
change management and reporting will be
available.	 	Restatement Date [***]
	 
	 	 	 	 	 	 
	ID Management	 	ACS will implement Novell ID management in the
Symetra environment and integrate it with AD and
Exchange.	 	Restatement Date [***]
	 
	 	 	 	 	 	 
	Server Monitoring Transition	 	ACS will transition server monitoring
responsibility from the current NW Service Center
in
the US to ACS’ Mexico and India service locations.	 	Dependant on
Server Tools and
AMP completion
	 
	 	 	 	 	 	 
	Server Tools Transition	 	ACS will install BladeLogic, Athene, NimBUS and
Backup Advisor in the server environment.	 	Restatement Date [***]
	 
	 	 	 	 	 	 
	Server Hardware Refresh	 	ACS will procure and begin installation of	 	Restatement Date






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





-13-









 







	 	 	 	 	 
	Symetra Currently	 	 	 	 
	Scheduled Key Event	 	Description/Comments	 	Due Date
	 

	 	approximately fifty-six (56) servers. Actual cutover to production
date will be in the Detailed Transition Plan.
	 	[***]
	 
	 	 	 	 
	Server Virtualization

	 	ACS will upgrade and add to the VM Host servers.
ACS will virtualize additional images and migrate a
total of approximately 356 images to the new VM
Host servers.
	 	Restatement Date [***]
	 
	 	 	 	 
	SAN Hardware Upgrade

	 	ACS will upgrade the SAN and migrate data to the
new SAN in parallel with the virtualization project.
	 	Restatement Date [***]
	 
	 	 	 	 
	Backup Infrastructure 

Upgrade

	 	ACS will upgrade the current backup infrastructure.
	 	Restatement Date [***]
	 
	 	 	 	 
	Mainframe

	 	ACS will upgrade the processes and DASD per the
Detailed Transition Plan.
	 	[***]
	 
	 	 	 	 
	Messaging upgrade

	 	ACS will upgrade the current messaging environment to Exchange 2007.
	 	Infrastructure
ready [***]
	 
	 	 	 	 
	Remote Desktop Support

	 	ACS will offer end users the option to assist then with desktop
support remotely using the LogMeInRescue tool.
	 	Restatement Date [***]
	 
	 	 	 	 
	Implement Data Network 

Tools

	 	ACS will install Voyence, SevOne and AppCritical
tools on the network devices.
	 	Restatement Date [***]
	 
	 	 	 	 
	Implement Voice Tool

	 	ACS will implement Reliatel.
	 	Restatement Date [***]
	 
	 	 	 	 
	Audit and Reconcile Software
and update Attachment L

	 	ACS will audit and categorized all Software used to provide
Services. As a result of that audit and with Symetra’s agreement,
ACS will update Attachment L.
	 	To be determined
at Transition
planning.
	 
	 	 	 	 
	Transition Complete

	 	ACS completes the Transition in a manner compliant with the
Detailed Transition Plan and Detailed Transition Schedule.
	 	As provided in
the approved
Detailed
Transition Plan.






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





-14-












 





ATTACHMENT D

FORM OF IN-SCOPE SERVICE REQUEST 



The In-Scope Service Request form is maintained electronically and is accessible at the following
website link:



http://istar/app/SRProcess/index.cfm?iStarAPI_headerSmall=1&attributes_fuseaction=NewSR 




ATTACHMENT D




Page 1 of 1




 









 





ATTACHMENT E

ACS KEY PERSONNEL 



Each of the following individuals constitutes Key Personnel under the terms of the Agreement:




	 	 	 
	Position	 	Name
	ACS Project Executive

	 	[***]
	 
	 	 
	ACS Service Delivery Manager (All Service Towers)

	 	[***]






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




ATTACHMENT E



Page 1 of 1



 









 




ATTACHMENT F

EQUIPMENT REFRESH 


Subject to the terms of Section 2.5 of the Agreement, ACS’ Equipment Refresh obligations shall
include replacing each item of ACS Equipment in advance of the applicable Equipment manufacturer’s
projected end-of-life or obsolescence date. The estimated refresh schedule for specific items of
ACS Equipment is as follows:



	 	 	 
	 	 	Estimated Equipment Refresh Schedule
	ACS Equipment Type	 	(Time Measured From In-Service Date)
	Server

	 	[***] hours
	 
	 	 
	Mainframe and peripherals

	 	[***] hours
	 
	 	 
	Routers and data communications equipment

	 	[***] hours
	 
	 	 
	Storage, including storage area networks, worm
storage, virtual tape storage and server-based
storage

	 	[***] hours
	 
	 	 
	Telecommunications equipment (e.g., telephone
switch and handsets)

	 	As required to support new feature sets or discontinued equipment; estimated between [***] hours






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





ATTACHMENT F



Page 1 of 1



 









 





ATTACHMENT G

SHARED RESOURCES 




Software:





	 	•	 	iStar* proprietary web portal, and associated proprietary tools and systems owned and
operated by ACS, including but not limited to SRP, iDrive, and CrystalReports.
	 
	 	•	 	Category 5 Software which is content management software, including but not limited to MCP
and ACS Capture.
	 
	 	•	 	Monitoring systems software, including but not limited to HP Openview, Micromuse NetCool,
and IBM Tivoli.





Hardware:





	 	•	 	Facilities support, including but not limited to HVAC, electrical power distribution and
backup, fire suppression, and equipment racks.
	 
	 	•	 	Network infrastructure, including but not limited to core network switches and routers,
cable plant, and monitoring tools.
	 
	 	•	 	Storage area network (“SAN”), including but not limited to SAN switches, drive arrays,
cable plant, and monitoring tools. Symetra data will be segregated on dedicated physical
volumes.
	 
	 	•	 	Print and mail hardware including but not limited to inserters, sorters, high speed
printers and velo binders.
	 
	 	•	 	Image capture hardware including but not limited to scanners, sorters and bar code readers.







 




			
	*	 	To be replaced by Compass web portal per Transition Plan





ATTACHMENT G




Page 1 of 1




 









 





ATTACHMENT H

ASSIGNED CONTRACTS 




[None as of the Restatement Date]




ATTACHMENT H




Page 1 of 1




 









 





ATTACHMENT I

MANAGED CONTRACTS 



As of the Restatement Date, the Managed Contracts are as follows:





	1.	 	Avaya maintenance contracts for the Partner Telephony Systems located at the Boston, MA and
Exton, PA Symetra Sites.
	 
	2.	 	Two (2) Secure IBM Infoprint 1532N MICR located in
Bellevue, WA in Symetra/ACS/Xerox print
center.





ATTACHMENT I




Page 1 of 1




 









 





ATTACHMENT J

INVOICE FORMAT 




[Attached Hereto]




ATTACHMENT J




 









 










	 	 	 	 	 	 	 	 
	 	
Invoice Number 00000000

DATE: Month Day, Year



INVOICE TO:


Symetra Financial

Attn: [Name]

777 108th Ave NE, Suite 1200

Bellevue, WA 98004-5135


U.S.

	
Customer No: SYM001

Invoice Account Number SYM001

Customer A/R Number


PLEASE REMIT TO:


ACS Commercial Solutions, Inc.

Attn: Accounts Receivable

P.O. Box 200790

Dallas, TX 75320-0790


U.S.

	 
	 	DESCRIPTION

	 	 	AMOUNT
	 
	 	 
	 	 	 	 	 	 
	 	Resource Utilization Charges

	 	 	 	0.00	 	 
	 	 
	 	 	 	 	 	 
	 	Third Party Charges

	 	 	 	0.00	 	 
	 	 
	 	 	 	 	 	 
	 	Recurring Charges

	 	 	 	0.00	 	 
	



 	 
	 	 	 	 	 	 
	 	
SUB-TOTAL



	 	 	
$

	
0.00

	 	 
	 	
TAX



	 	 	
$

	
0.00

	 	 
	 	 
	 	 	 	 	 	 
	 	TOTAL AMOUNT DUE


	 	 	$	0.00	 	 
	 





 









 







 
	 	 	 	 	 
	

Final Billing Summary Report	 
	

Billing Period: Month 2004

	 	Page: 1	 
	Posting Date: 00/00/2004
	 	 	 
	 	 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Customer Number: SYM001

	 	Customer Name: Symetra Financial
	 	 	 	 	 	CPU Type:	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	CPU Factor:
	 	1.00 relative to	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Resource Name

	 	Number Of Units

	 	Unit Type

	 	 	 	Bill Rate

	 	Tier Amount

	 	Bill Amount


	Utilization Charges:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Recurring Charges:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Invoice Account Tax
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Invoice Account Total

	 	Account SYM001 Amt of Invoice
	 	 	 	 	 	 	 	 	 	 	 	 	0.00	 
















 











	 	 	 	 	 	 	 	 
	 	
Invoice Number 00000000

DATE: Month, Day, Year



INVOICE TO:


Symetra Financial

Attn: [Name]

777 108th Ave NE, Suite 1200

Bellevue, WA 98004-5135


U.S.

	
Customer No: SYM001

Invoice Account Number SYM002

Customer A/R Number


PLEASE REMIT TO:


Affiliated Computer Services, Inc.

Attn: Accounts Receivable

P.O. Box 200790

Dallas, TX 75320-0790


U.S.

	 
	 	DESCRIPTION

	 	 	AMOUNT
	 
	 	 
	 	 	 	 	 	 
	 	Resource Utilization Charges

	 	 	 	0.00	 	 
	 	 
	 	 	 	 	 	 
	 	Third Party Charges

	 	 	 	0.00	 	 
	 	 
	 	 	 	 	 	 
	 	Recurring Charges

	 	 	 	0.00	 	 
	 	 
	 	 	 	 	 	 
	 	Customer Credits

	 	 	 	0.00	 	 
	



 	 
	 	 	 	 	 	 
	 	
SUB-TOTAL



	 	 	
$

	
0.00

	 	 
	 	
TAX



	 	 	
$

	
0.00

	 	 
	 	 
	 	 	 	 	 	 
	 	TOTAL AMOUNT DUE



	 	 	$	0.00	 	 
	 





 









 








 
	 	 	 	 	 
	

Final Billing Summary Report	 
	

Billing Period: Month 2004

	 	Page: 1	 
	Posting Date: 00/00/2004
	 	 	 
	 	 








	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Customer Number: SYM001

	 	Customer Name: Symetra Financial
	 	 	 	 	 	 	 	CPU Type:	 	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 	 	CPU Factor:
	 	1.00 relative to
	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Resource Name

	 	Number Of Units

	 	Unit Type

	 	 	 	Bill Rate

	 	Tier Amount

	 	Bill Amount


	Credits:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	RRC/
	 	 	0.000000	 	 	 	 	 	 	 	0.000000	 	 	 	 	 	0.00	 
	 

	 	Baseline 0/Difference 0.00 @ $0.00	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Third Party Charges:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Invoice Account Tax

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	0.00	 
	Invoice Account Total

	 	Account SYM002 Amt of Invoice
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	0.00	 
















 






 
	 	 	 	 	 
	

Billing Description Report	 
	

Billing Period: Month 2004

	 	Page: 1	 
	Posting Date: 00/00/2004
	 	 	 
	 	 





	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Customer Number: SYM001

	 	Customer Name: Symetra Financial
	 	 	 	 	 	CPU Type:	 	 	 	 	 	 
	Invoice Account: SYM002

	 	 	 	 	 	 	 	CPU Factor:
	 	1.00 relative to	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Resource Name

	 	Number Of Units

	 	Unit Type

	 	 	 	Bill Rate

	 	Tier Amount

	 	Bill Amount


	Credits:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	RRC/

	 	Baseline /Difference	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Third Party Charges:
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 

	 	Baseline /Actual	 	 	 	 	 	 	 	 	 	 	 	 



















 





ATTACHMENT K

HIPAA TERMS 



The Agreement contemplates that: (1) ACS
will perform certain Services for the benefit of Symetra
and/or certain of its Affiliates; and (2) in connection therewith, ACS may have access to certain
Protected Health Information “PHI”) collected, maintained, transmitted or otherwise
used by Symetra
and/or one (1) or more Symetra Affiliates (whether in their capacity as a Covered Entity or as a
Business Associate of another Covered Entity) (collectively referred to herein as “Symetra
PHI”).




1. HIPAA Privacy Regulations.



(a) General. ACS acknowledges
that it is a Business Associate or sub-Business Associate of Symetra
for purposes of HIPAA’s Standards for Privacy of Individually Identifiable Health Information (as
the same may have been and/or may be amended from time-to-time, the “Privacy
Regulations”). ACS
shall comply with the provisions set forth in Addendum 1 to this Attachment K with respect to
Symetra PHI. By this reference, the additional HITECH Act requirements that relate to privacy and
that are made applicable with respect to Covered Entities are incorporated herein and shall be
applicable to ACS (see Section 13404(a) of the HITECH Act).



(b) Uses and Disclosures of Protected
Health Information. ACS shall Use and Disclose Symetra PHI
only as minimally necessary to perform its obligations under the Agreement and/or as otherwise
authorized by Symetra in writing.




(c) Failure to Comply with HIPAA
Obligations.




     (i)
 Mitigation Obligation. If ACS has violated any of its obligations under this
Section 1, at
its sole cost and expense, ACS immediately shall take commercially reasonable steps to mitigate the
harmful effects of such violation, if any.



     (ii)
 Opportunity to Cure; Termination. If ACS notifies Symetra, or Symetra otherwise has
reason to believe, that ACS has violated a material term of any of the requirements set forth in
this Section 1, and a cure of such violation is possible, not later than five (5) calendar
days
following Symetra’s request, the Parties shall meet (in person or by telephone, as requested by
Symetra) to discuss Symetra’s concerns. Following such meeting, ACS shall advise Symetra whether it
agrees or disagrees with Symetra’s concerns. If ACS agrees with Symetra’s concerns, not later
than
five (5) calendar days after such meeting, ACS shall propose to Symetra a plan for addressing
Symetra’s concerns (the “Corrective Plan”) and, if necessary, the Parties
thereafter shall engage
in good faith discussions in an effort to reach agreement on the terms of the Corrective Plan. If
ACS materially fails to implement the terms of the mutually agreed Corrective Plan, then, in
addition to any other rights and remedies that may be available to Symetra, upon written notice to
ACS, Symetra shall have the right to terminate the Agreement and any or all country-specific
agreements either in their entirety or as they relate to Symetra only. If ACS disagrees with
Symetra’s concerns, then the Parties will engage in good
faith discussions at successively higher levels of management until the Problem has been
resolved. Notwithstanding the foregoing, if the Parties are unable to reach agreement on the terms
of the Corrective Plan or otherwise



ATTACHMENT K




Page 1 of 5




 









 




are unable to reach agreement with respect
to Symetra’s concerns within sixty (60) calendar
days following Symetra’s initial request for a meeting as described above, and Symetra has determined that ACS has violated a material term of any of its HIPAA-related obligations hereunder,
then, upon written notice to ACS, Symetra shall have the right to terminate the Agreement and any
or all country-specific agreements either in their entirety or as they relate to Symetra only.




     (iii)
 No Opportunity to Cure; Termination. If ACS notifies Symetra, or Symetra otherwise has
reason to believe, that ACS has violated a material term of any of the requirements set forth in
this Section 1 and a cure of such violation is not possible, Symetra shall have the right upon
written notice to ACS to terminate the Agreement and any or all country-specific agreements either
in their entirety or as they relate to Symetra only.



     (iv)
 Effect of Termination. Any termination of the Agreement and/or any country-specific
agreements as provided herein shall be without liability or further obligation on the part of
Symetra to ACS, except for those provisions that would, by their nature, survive any termination of
the Agreement and/or any country-specific agreement.


(d) State Law Requirements.
Any Use or Disclosure of Symetra PHI by ACS shall be made in accordance
with More Stringent state laws and regulations and as ACS may be specifically instructed by
Symetra; provided, however, that ACS shall continue to be bound by and comply with the terms and
conditions of this Attachment K to the extent such terms and conditions do not conflict with the
applicable laws and regulations of such states.



(e) Audit Rights. Upon
Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that ACS has breached
any of its obligations under this Attachment K, and not later than ten (10) calendar days
following
Symetra’s request (unless the terms of subsection (a) apply, in which case such time period
shall
be five (5) calendar days following Symetra’s request), ACS shall make available to Symetra its
internal practices, books and records relating to the Use and Disclosure of Protected Health
Information received from, or created or received by ACS on behalf of, Symetra in order to permit
Symetra to confirm and/or investigate ACS’ compliance with its HIPAA-related obligations (including
any obligations under applicable state laws and regulations) hereunder. ACS shall cooperate with
Symetra in all reasonable respects in connection with such audits.



(f) ACS’ Employees, Agents,
Representatives and Subcontractors. ACS represents and warrants that
ACS Personnel who will or may potentially have access to Symetra PHI
will have been provided with
general HIPAA-related training and education as well as specific knowledge of ACS’ HIPAA-related
responsibilities and contractual requirements to Symetra (including applicable state laws and
regulations to the extent that ACS has received written instructions from Symetra concerning More
Stringent state
laws and regulations), in each case prior to being allowed to have access to Symetra PHI. At
Symetra’s request, ACS will provide Symetra with all information reasonably requested by Symetra
regarding the training provided to those ACS Personnel who will or potentially may have access to
Symetra PHI. ACS further represents and warrants to Symetra that it will impose appropriate
sanctions on any employee and will take appropriate action under its contract with any agent,
representative, contractor and/or Subcontractor




ATTACHMENT K




Page 2 of 5




 









 




of ACS if such Person violates any of ACS’
HIPAA-related obligations under this Attachment K, and
agrees, at Symetra’s request if the violation is egregious or recurring in nature, to prevent any
such employee, agent, representative, contractor and/or Subcontractor from having any further
access to Symetra PHI.



(g) Aggregate Data. Without
the express prior written consent of Symetra, ACS shall not have the
right to engage in Data Aggregation activities with respect to Symetra’s data, whether or not such
data constitutes Symetra PHI.



(h) Defined Terms.
Capitalized terms used in the opening paragraph, in this Section 1, in Addendum
1 and/or Addendum 2 but not defined herein shall have the meanings ascribed to them in the
Agreement
and/or in the Privacy Regulations, as applicable. If a capitalized term is defined in both the
Agreement and in the Privacy Regulations, the definition in the Privacy Regulations shall apply.



(i) Interpretation. Any
ambiguity in any term or condition of the Agreement, including this
Attachment (including Addenda 1 and 2), or any inconsistency between any term or condition of
the
Agreement and this Attachment (including Addenda 1 and 2), shall be resolved in favor of a
meaning
that permits Symetra to comply with the Privacy Regulations.




2. HIPAA Electronic Transactions
Standards.



(a) General. If ACS agrees to
conduct on behalf of Symetra all or part of any Transaction covered
under HIPAA’s Standards for Electronic Transactions (as the same may have been and/or may be
amended from time-to-time, the “Electronic Transactions Regulations”), then ACS
shall conduct, and
cause its employees, agents and subcontractors to conduct, such Transactions as standard
transactions under the Electronic Transactions Standards.



(b) Defined Terms.
Capitalized terms used in this Section 2 but not defined herein shall have the
meanings ascribed to them in the Agreement and/or the Electronic Transactions Regulations, as
applicable. If a capitalized term is defined in both the Agreement and in the Electronic
Transactions Regulations, the definition in the Electronic Transactions Regulations shall apply.




3. HIPAA Security Regulations.




     3.1
General. Symetra and ACS are required to comply with HIPAA’s security standards, which
were issued in their final form on February 20, 2003 (as the same may have been and/or may be
amended from time to time, the “Security Regulations”). In connection therewith,
ACS shall:
(a) implement safeguards that reasonably and appropriately protect the confidentiality, integrity
and availability of the electronic Symetra PHI that it creates, receives, maintains or transmits on
behalf of Symetra; (b) ensure that any agent, including a subcontractor, to whom ACS provides this
information agrees to implement reasonable and appropriate safeguards; (c) report to Symetra any
security incident of which it becomes aware; and (d) make ACS’ policies and procedures, and
documentation required by the Security Regulations relating to such safeguards, available to the
Secretary for purposes of determining Symetra’s compliance with the Security Regulations. Without
limiting any other rights and remedies that may then be



ATTACHMENT K




Page 3 of 5




 









 




available to Symetra, Symetra shall have the
right to terminate the Agreement and any or all
country-specific agreements, either in their entirety or as they relate to Symetra only,
immediately and without penalty upon written notice by Symetra to ACS if Symetra determines that
ACS has violated a material term of this Section.




     3.2 HITECH
Act. By this reference, the additional HITECH Act requirements that relate to
security and that are made applicable with respect to Covered Entities are incorporated herein and
shall be applicable to ACS (see Section 13401(a) of the HITECH Act), except that within thirty (30)
days following the discovery (as “discovery” is described in Section 13402(c) of the HITECH Act)
of
a breach of unsecured Symetra PHI (as “unsecured PHI” is defined in Section 13402(h) of the
HITECH
Act), ACS shall notify Symetra of such breach (which notice must include the information required
to be included therein under Section 13402(b) of the HITECH Act).



4. Changes or Modifications to HIPAA
and/or HIPAA Regulations.




     4.1
General. If, following the Restatement Date, HIPAA and/or any of the HIPAA regulations are
modified and/or additional laws or regulations affecting Covered Entities and/or Business
Associates are issued (whether pursuant to HIPAA or otherwise) (each, a
“Modification”) and, as a
result, Symetra determines that modifications to the terms of the Agreement are required in order
for Symetra to comply with such Modification(s) (including by way of example and not of limitation,
if additional provisions are required to be included in agreements between Covered Entities and
Business Associates), promptly following Symetra’s request, the Parties shall engage in good faith
negotiations regarding any modifications to the terms of this Agreement that may be necessary or
appropriate. If the Parties are unable to agree on any such modifications to the terms of the
Agreement following such good faith negotiations, which negotiations shall not exceed sixty (60)
calendar days from the date of Symetra’s request for negotiations unless otherwise agreed to by the
Parties, then following expiration of such sixty (60) calendar day period, Symetra shall have the
right, at its option, to terminate the Agreement and any or all country-specific agreements as of a
date specified in a notice of termination to ACS, which date shall be any date on or before the
applicable compliance date relating to such Modification. Such termination shall be without
liability or further obligation on the part of Symetra to ACS, except for those provisions that
would, by their nature, survive any termination of the Agreement.



     4.2 HITECH
Act. The Parties acknowledge that the Secretary is required to publish additional
HITECH Act-related guidance from time to time. Without limiting the generality of the terms set
forth in the foregoing Section 4.1, if and to the extent such guidance impacts the terms set
forth
in this Attachment K, the Parties shall address such impacts in accordance with the terms set forth
in the foregoing Section 4.1.


5. Indemnity for Third Party
Claims. ACS shall indemnify, defend and hold Symetra and its
Affiliates, as well as their respective members, directors, officers, shareholders, employees,
agents, attorneys, successors and assigns, harmless from and against any and all Third-Party
claims, damages, liabilities, judgments, fines, assessments
and/or other losses or expenses (including reasonable attorneys’ fees) arising out of or relating
to any failure by ACS to comply




ATTACHMENT K




Page 4 of 5




 









 




with its HIPAA-related obligations (including
any similar obligations under applicable state laws
and regulations to the extent that ACS has received written instructions from Symetra concerning
More Stringent state laws and regulations) under this Attachment.



6. Notices. Any notices required
or permitted to be delivered to Symetra under this Attachment
shall be delivered to the Persons identified in Section 19.5 of the Agreement and to
Symetra’s
Privacy Officer at the following addresses via facsimile or via overnight mail delivery:



Symetra Life Insurance
Company

777 108th Avenue NE, Suite 1200

Bellevue, WA 98004-5135

Attn: Privacy Officer

Fax: (425) 256-6080



7. Injunctive Relief. ACS agrees
that the remedies at law for any breach by it of the terms of this
Attachment shall be inadequate and that monetary damages resulting from such breach are not readily
measured. Accordingly, in the event of a breach or threatened breach by ACS of the terms of this
Attachment, Symetra shall be entitled to immediate injunctive relief. Nothing herein shall prohibit
Symetra from pursuing any other remedies that may be available to it for such breach, and the
rights provided under this Attachment and the section(s) of the Agreement related to injunctive
relief, if any, shall be cumulative.




ATTACHMENT K




Page 5 of 5





 











 







ADDENDUM 1



BUSINESS ASSOCIATE REQUIREMENTS UNDER PRIVACY REGULATIONS



1. ACS shall not Use or further Disclose Symetra PHI except as permitted or required by the
Agreement, including this Attachment, or as Required by Law.



2. ACS shall use appropriate safeguards to prevent Use or Disclosure of Symetra PHI other than as
provided for in the Agreement, including this Attachment.



3. ACS shall report to Symetra any Use or Disclosure of Symetra PHI not permitted under the terms
of the Agreement, including this Attachment, of which it becomes aware.



4. ACS shall ensure that any agents, including subcontractors, to whom ACS provides Symetra PHI
received from, or created or received by ACS on behalf of Symetra, agree to the same restrictions
and conditions that apply to ACS with respect to such Symetra PHI by causing such agents, including
subcontractors, to execute a subcontract agreement with ACS that includes as an attachment
substantially the same terms as the terms set forth in the attached
Addendum 2.



5. If ACS maintains Symetra PHI in a Designated Record Set, at the request of Symetra, and in the
time and manner designated by Symetra, ACS shall make available or provide access to such data in a
Designated Record Set to Symetra (or to Individuals, if so directed by Symetra) in order to permit
Symetra to satisfy the requirements of Section 164.524 of the Privacy Regulations.



6. If ACS maintains Symetra PHI in a Designated Record Set, at the request of Symetra, and in the
time and manner designated by Symetra, ACS shall make any amendments to such data in a Designated
Record Set that Symetra directs or agrees to pursuant to Section 164.526 of the Privacy
Regulations.



7. ACS shall document any Disclosure of Symetra PHI as to which Symetra has an accounting
obligation under Section 164.528 of the Privacy Regulations and information related to such
Disclosure as required for Symetra to respond to a request by an Individual for an accounting of
Disclosures of Protected Health Information in accordance with Section 164.528 of the Privacy
Regulations.



8. At the request of Symetra, and in the time and manner designated by Symetra, ACS shall make
available and provide to Symetra (or to an Individual, if so directed by Symetra) the information
collected in accordance with Section 7 above to permit Symetra to respond to a request by an
Individual for an accounting of Disclosures of Protected Health Information in accordance with
Section 164.528 of the Privacy Regulations.



9. ACS shall make available its internal practices, books and records relating to the Use and
Disclosure of Symetra PHI received from, or created or received by ACS on behalf of Symetra,
available to Symetra, or at the request of Symetra, to the Secretary, in a time and manner
designated by Symetra or the Secretary, for purposes of the Secretary determining Symetra’s
compliance with the Privacy Regulations.




ADDENDUM 1 TO ATTACHMENT K


Page 1 of 2




 









 







10. Upon termination or expiration of the Agreement, if feasible, ACS shall return or destroy all
Symetra PHI received from, or created or received by ACS on behalf of Symetra, that ACS still
maintains in any form and retain no copies of such Symetra PHI. If such return or destruction of
Symetra PHI is not feasible, the terms and conditions of the Agreement and this Addendum that are
applicable to Symetra PHI shall survive termination or expiration of the Agreement for as long as
ACS retains Symetra PHI, and ACS shall comply with such terms and conditions and shall limit its
further Uses and Disclosures of such Symetra PHI to those purposes that make the return or
destruction of Symetra PHI infeasible. ACS shall include a similar provision regarding return or
destruction of Symetra PHI upon termination of its contracts with any subcontractor or agent.




ADDENDUM 1 TO ATTACHMENT K


Page 2 of 2




 









 









ADDENDUM 2

HIPAA REQUIREMENTS FOR ACS SUBCONTRACT AGREEMENTS




1. HIPAA Privacy Regulations.



(a) General. Subcontractor acknowledges that it is an indirect Business Associate of Symetra
and/or one of its affiliates (collectively for purposes of this Attachment, “Symetra”) for purposes
of the HIPAA Standards for Privacy of Individually Identifiable Health Information (as the same may
have been and/or may be amended from time-to-time, the “Privacy Regulations”). Subcontractor shall
comply with the provisions set forth in Appendix 1 to this Addendum with respect to the Protected
Health Information collected, maintained, transmitted or otherwise used by Symetra (collectively
referred to herein as “Symetra PHI”). By this reference, the additional HITECH Act requirements
that relate to privacy and that are made applicable with respect to Covered Entities are
incorporated herein and shall be applicable to Subcontractor (see Section 13404(a) of the HITECH
Act).



(b) Uses and Disclosures of Protected Health Information. Subcontractor shall Use and Disclose
Symetra PHI only as minimally necessary to perform its obligations under its agreement with ACS
(the “Subcontract Agreement”) and/or as otherwise authorized in writing by ACS or Symetra.



(c) Failure to Comply With HIPAA Obligations.





     (i) Mitigation Obligation. If Subcontractor has violated any of its obligations under
this Section 1, at its sole cost and expense, Subcontractor immediately shall take
commercially reasonable steps to mitigate the harmful effects of such violation, if any.




     (ii) Opportunity to Cure; Termination. If Subcontractor notifies ACS and/or Symetra, or
ACS and/or Symetra otherwise have reason to believe, that Subcontractor has violated a
material term of any of the requirements set forth in this Section 1, and a cure of such
violation is possible, not later than five (5) calendar days following ACS’ and/or Symetra’s
request, Subcontractor, ACS and Symetra shall meet (in person or by telephone, as requested
by Symetra) to discuss ACS’ and/or Symetra’s concerns. Following such meeting, Subcontractor
shall advise ACS and Symetra whether it agrees or disagrees with ACS’ and/or Symetra’s
concerns. If Subcontractor agrees with such concerns, not later than five (5) calendar days
after such meeting, Subcontractor shall propose to ACS and Symetra a plan for addressing
those concerns (the “Corrective Plan”) and, if necessary, Subcontractor, ACS and Symetra
thereafter shall engage in good faith discussions in an effort to reach agreement on the
terms of the Corrective Plan. If Subcontractor materially fails to implement the terms of the
mutually agreed Corrective Plan, then, in addition to any other rights and remedies that may
be available to ACS and Symetra, ACS and/or Symetra shall have the right to terminate the
Subcontract Agreement. If Subcontractor disagrees with ACS’ and/or Symetra’s concerns, then
Subcontractor, ACS and Symetra shall follow the dispute resolution procedures set forth in
the Subcontract Agreement, if any, or if dispute resolution procedures are not specified
therein, then Subcontractor,



ADDENDUM 2 TO ATTACHMENT K


Page 1 of 5




 









 









ACS and Symetra shall engage in negotiations at successively higher levels of
management until the dispute has been resolved. Notwithstanding the foregoing or any contrary
provisions or terms in the Subcontract Agreement, if Subcontractor, ACS and Symetra are
unable to reach agreement on the terms of the Corrective Plan or otherwise are unable to
reach agreement with respect to ACS’ and/or Symetra’s concerns within ninety (90) calendar
days following the initial request for a meeting as described above, then, upon written
notice to Subcontractor, ACS and/or Symetra shall have the right to terminate the Subcontract
Agreement if ACS and/or Symetra have determined that Subcontractor has violated a material
term of any of its HIPAA-related obligations hereunder.




     (iii) No Opportunity to Cure; Termination. If Subcontractor notifies ACS and/or
Symetra, or ACS and/or Symetra otherwise have reason to believe, that Subcontractor has
violated a material term of any of the requirements set forth in this
Section 1, and a cure
of such violation is not possible, ACS and/or Symetra shall have the right to terminate the
Subcontract Agreement upon written notice to Subcontractor.




     (iv) Effect of Termination. Any termination of the Subcontract Agreement shall be
without liability or further obligation on the part of ACS or Symetra to Subcontractor,
except for those provisions that survive any termination of the Subcontract Agreement.


(d) State Law Requirements. Any Use or Disclosure of Symetra PHI by Subcontractor shall be made in
accordance with More Stringent state laws and regulations and as ACS may be specifically instructed
by Symetra; provided, however, that Subcontractor shall continue to be bound by and comply with the
terms and conditions of this Addendum 2 to the extent such terms and conditions do not conflict with
the applicable laws and regulations of such states.



(e) Audit Rights. Not later than five (5) calendar days following ACS’ or Symetra’s request,
Subcontractor shall make available to ACS and Symetra its internal practices, books and records
relating to the Use and Disclosure of Symetra PHI received from, or created or received by
Subcontractor on behalf of Symetra (directly or indirectly), in order to permit ACS and Symetra to
confirm and/or investigate Subcontractor’s compliance with its HIPAA-related obligations (including
any obligations under applicable state laws and regulations) hereunder. Subcontractor shall
cooperate with ACS and Symetra in all reasonable respects in connection with such audits.



(f) Subcontractor’s Employees, Agents, Representatives and Subcontractors. Subcontractor represents
and warrants to ACS and Symetra that Subcontractor’s employees, agents and subcontractors who will
or potentially may have access to Symetra PHI shall have been provided with general HIPAA-related
training and education as well as specific knowledge of Subcontractor’s HIPAA-related
responsibilities and contractual requirements to ACS and Symetra (including applicable state laws
and regulations to the extent that ACS has received written instructions from Symetra concerning
More Stringent state laws and regulations), in each case prior to being allowed to have access to
Symetra PHI. At ACS’ or Symetra’s request, Subcontractor shall provide ACS and Symetra with all
information reasonably requested by ACS or Symetra regarding the training provided to those
Subcontractor employees, agents and subcontractors who will or may potentially have access to
Symetra PHI. Subcontractor further represents and warrants to




ADDENDUM 2 TO ATTACHMENT K


Page 2 of 5




 









 







ACS and Symetra that it will impose appropriate sanctions on any employee, and will take
appropriate action under its contract with any agent and/or subcontractor of Subcontractor if such
Person violates any of Subcontractor’s HIPAA-related obligations hereunder, and agrees, at ACS’ or
Symetra’s request if the violation is egregious or recurring in nature, to prevent any such
employee, agent and/or subcontractor from having any further access to Symetra PHI.



(g) Aggregate Data. Without the express prior written consent of ACS and Symetra, Subcontractor
shall not have the right to engage in any type of data aggregation activities with respect to
Symetra’s data, whether or not such data constitutes Symetra PHI.



(h) Defined
Terms. Capitalized terms used in this Section 1 and in Appendix 1 but not defined herein
shall have the meanings ascribed to them in the Privacy Regulations.



(i) Interpretation. Any ambiguity or inconsistency in any term or condition of the Subcontract
Agreement (including this Addendum and Appendix 1) shall be resolved in favor of a meaning that
permits Symetra to comply with the Privacy Regulations.




2. HIPAA Electronic Transactions Standards.



(a) General. If Subcontractor agrees to conduct on behalf of ACS and/or Symetra all or part of any
Transaction covered under HIPAA’s Standards for Electronic Transactions (as the same may have been
and/or may be amended from time-to-time, the “Electronic Transactions Regulations”), then
Subcontractor shall conduct, and cause its employees, agents and subcontractors to conduct, such
Transactions as standard transactions under the Electronic Transactions Standards.



(b) Defined Terms. Capitalized terms used in this Section 2 but not defined herein shall have the
meanings ascribed to them in the Electronic Transactions Regulations.




3. HIPAA Security Regulations.




     3.1 General. Symetra and ACS are required to comply with HIPAA’s security standards, which
were issued in their final form on February 20, 2003 (as the same may have been and/or may be
amended from time to time, the “Security Regulations”). In connection therewith, Subcontractor
shall: (a) implement safeguards that reasonably and appropriately protect the confidentiality,
integrity and availability of the electronic Symetra PHI that it creates, receives, maintains or
transmits on behalf of Symetra; (b) ensure that any agent, including a subcontractor, to whom
Subcontractor provides this information agrees to implement reasonable and appropriate safeguards;
(c) report to Symetra any security incident of which it becomes aware; and (d) make
Subcontractor’s policies and procedures, and documentation required by the Security Regulations
relating to such safeguards, available to the Secretary for purposes of determining Symetra’s
compliance with the Security Regulations. Without limiting any other rights and remedies that may
then be available to Symetra or ACS, Symetra or ACS shall have the right to terminate the
Subcontract Agreement immediately and without penalty upon written notice by Symetra or ACS to
Subcontractor if either Symetra or ACS determines that Subcontractor has violated a material term
of this Section.



ADDENDUM 2 TO ATTACHMENT K


Page 3 of 5




 









 








     3.2 HITECH Act. By this reference, the additional HITECH Act requirements that relate to
security and that are made applicable with respect to Covered Entities are incorporated herein and
shall be applicable to Subcontractor (see Section 13401(a) of the HITECH Act), except that within
thirty (30) days following the discovery (as “discovery” is described in Section 13402(c) of the
HITECH Act) of a breach of unsecured Symetra PHI (as “unsecured PHI” is defined in Section 13402(h)
of the HITECH Act), Subcontractor shall notify Symetra of such breach (which notice must include
the information required to be included therein under Section 13402(b) of the HITECH Act).



4. Changes or Modifications to HIPAA and/or HIPAA Regulations.




     4.1 General. If, following the date of the Subcontract Agreement, HIPAA and/or any of the
HIPAA regulations are modified and/or additional laws or regulations affecting Covered Entities
and/or Business Associates are issued (whether pursuant to HIPAA or otherwise) (each, a
“Modification”) and, as a result, Symetra or ACS determines that modifications to the terms of the
Subcontract Agreement are required in order for Symetra or ACS to comply with such Modification(s)
(including by way of example and not of limitation, if additional provisions are required to be
included in agreements between Covered Entities and Business Associates), promptly following ACS’
or Symetra’s request, Subcontractor, ACS and Symetra shall engage in good faith negotiations
regarding any modifications to the terms of the Subcontract Agreement that may be necessary or
appropriate. If Subcontractor, ACS and Symetra are unable to agree on any such modifications to the
terms of the Subcontract Agreement following such good faith negotiations, which negotiations shall
not exceed sixty (60) calendar days from the date of ACS’ or Symetra’s request for negotiations
unless otherwise agreed to by the Parties, then following expiration of such sixty (60) calendar
day period, ACS and/or Symetra shall have the right to terminate the Subcontract Agreement as of a
date specified in a notice of termination to Subcontractor, which date shall be any date on or
before the applicable compliance date relating to such Modification. Such termination shall be
without liability or further obligation on the part of ACS or Symetra to Subcontractor, except for
those provisions that survive any termination of the Subcontract Agreement.



     4.2 HITECH Act. Subcontractor acknowledges that the Secretary is required to publish
additional HITECH Act-related guidance from time to time. Without limiting the generality of the
terms set forth in the foregoing Section 4.1, if and to the extent such guidance impacts the terms
set forth herein, such impacts shall be addressed in accordance with the terms set forth in the
foregoing Section 4.1.


5. Third-Party Beneficiary. Symetra is acknowledged to be a direct and intended third-party
beneficiary of the terms of the Subcontract Agreement.



6. Indemnity for Third Party Claims. Subcontractor shall indemnify, defend and hold harmless ACS,
Symetra and their respective Affiliates, and all of their members, directors, officers,
shareholders, employees, agents, attorneys, successors and assigns, from and against any and all
Third-Party claims, damages, liabilities, judgments, fines, assessments and/or other losses or
expenses (including reasonable attorneys’ fees) arising out of
or relating to any failure by Subcontractor




ADDENDUM 2 TO ATTACHMENT K


Page 4 of 5




 









 







to comply with its HIPAA-related obligations (including any similar obligations under
applicable state laws and regulations to the extent that Subcontractor has received written
instructions from Symetra and/or ACS concerning More Stringent state laws and regulations)
hereunder.



7. Notices. Any notices required or permitted to be delivered to ACS and/or Symetra hereunder shall
be delivered to ACS and Symetra at the following addresses via facsimile or via overnight mail
delivery:





If to ACS:




Affiliated Computer Services, Inc. 


2828 N. Haskell
Avenue, Bldg. 1 
Dallas, Texas 75204 
Attn: Chief
Privacy Officer 
Fax No.: (214) 584-5525




If to Symetra:




Symetra Life Insurance Company 
777 108th Avenue
NE, Suite 1200 
Bellevue, WA 98004-5135
 Attn:
Privacy Officer 
Fax: (425) 256-6080


8. Injunctive Relief. Subcontractor agrees that the remedies at law for any breach by it of the
terms hereof shall be inadequate and that monetary damages resulting from such breach are not
readily measured. Accordingly, in the event of a breach or threatened breach by Subcontractor of
the terms hereof, ACS and/or Symetra shall be entitled to immediate injunctive relief. Nothing
herein shall prohibit ACS and/or Symetra from pursuing any other remedies that may be available to
them individually or jointly for such breach, and the rights provided hereunder and in any
section(s) of the Subcontract Agreement related to injunctive relief, if any, shall be cumulative.



9. No Assignment or Subcontracting. Notwithstanding anything contained herein to the contrary,
Subcontractor shall not assign, subcontract or delegate any of its obligations under the
Subcontract Agreement without the prior written consent of ACS and Symetra.



10. HITECH Act Defined. “HITECH Act”, as the same may be amended from time to time, and including
all official guidance and regulations issued pursuant thereto, means Title XIII of the American
Recovery and Reinvestment Act of 2009, Pub. L. No. 111-5, the short title of which is the “Health
Information Technology for Economic and Clinical Health Act” or “HITECH Act”.




ADDENDUM 2 TO ATTACHMENT K


Page 5 of 5




 









 








APPENDIX 1 TO ADDENDUM 2



BUSINESS ASSOCIATE REQUIREMENTS UNDER PRIVACY REGULATIONS




     1. Subcontractor shall not Use or further Disclose Symetra PHI except as permitted or required
by the Subcontract Agreement or as Required by Law.



     2. Subcontractor shall use appropriate safeguards to prevent Use or Disclosure of Symetra PHI
other than as provided for in the Subcontract Agreement.



     3. Subcontractor shall report to ACS and Symetra any Use or Disclosure of Symetra PHI not
permitted under the terms of the Subcontract Agreement of which it becomes aware.



     4. Subcontractor
shall ensure that any agents, including subcontractors, to whom Subcontractor
provides Symetra PHI received from, or created or received by Subcontractor on behalf of Symetra,
agree to the same restrictions and conditions that apply to Subcontractor with respect to such
Symetra PHI.



     5. If Subcontractor maintains Symetra PHI in a Designated Record Set, at the request of ACS or
Symetra, and in the time and manner designated by ACS or Symetra, Subcontractor shall make
available or provide access to Symetra PHI in a Designated Record Set to ACS or Symetra (or to
Individuals, if so directed by ACS or Symetra) in order to permit Symetra to satisfy the
requirement of and in accordance with Section 164.524 of the Privacy Regulations.



     6. If Subcontractor maintains Symetra PHI in a Designated Record Set, at the request of ACS or
Symetra, and in the time and manner designated by ACS or Symetra, Subcontractor shall make
available Symetra PHI for amendment and incorporate any amendments to Symetra PHI in a Designated
Record Set that Symetra directs or agrees to, pursuant to and in accordance with Section 164.526 of
the Privacy Regulations.



     7. Subcontractor shall document any Disclosure of Symetra PHI as to which Symetra has an
accounting obligation under Section 164.528 if the Privacy Regulations and information related to
such Disclosure as required for Symetra to respond to a request by an Individual for an accounting
of Disclosures of Symetra PHI in accordance with Section 164.528 of the Privacy Regulations.



     8. At the request of ACS or Symetra, and in the time and manner designated by ACS or Symetra,
Subcontractor shall make available and provide to ACS or Symetra (or to an Individual, if so
directed by ACS or Symetra) the information collected in accordance with Section 7 above, and as
required to provide an accounting of Disclosures in accordance with Section 164.528 of the Privacy
Regulations.



     9. Subcontractor shall make available its internal practices, books and records relating to
the Use and Disclosure of Symetra PHI received from, or created or received by Subcontractor on
behalf of, Symetra (directly or indirectly) available to ACS or Symetra, or at the request of
Symetra, to the Secretary, in the time and manner designated by ACS, Symetra or the



APPENDIX 1 TO ADDENDUM 2 TO ATTACHMENT K


Page 1 of 2



 









 







Secretary, for purposes of the Secretary determining Symetra’s compliance with the Privacy
Regulations.




     10. Upon termination or expiration of the Subcontract Agreement, if feasible, Subcontractor
shall return or destroy all Symetra PHI received from, or created or received by Subcontractor on
behalf of, Symetra (directly or indirectly) that Subcontractor still maintains in any form and
retain no copies of such Symetra PHI. If such return or destruction of Symetra PHI is not feasible,
the terms of the Subcontract Agreement that are applicable to Symetra PHI shall survive the
termination or expiration of the Subcontract Agreement for as long as Subcontractor retains Symetra
PHI, and Subcontractor shall comply with such terms and conditions and shall limit its further Uses
and Disclosures of such Symetra PHI to those purposes that make the return or destruction of
Symetra PHI infeasible. Subcontractor shall include a similar provision regarding return or
destruction of Symetra PHI upon termination of its contract with any subcontractor or agent.



APPENDIX 1 TO ADDENDUM 2 TO ATTACHMENT K


Page 2 of 2





 











 






ATTACHMENT L

SOFTWARE SCHEDULE



As described in and subject to the terms of Section 4.3.1 of the Agreement, the following table
categorizes all Software, except for Software categorized as “unknown”, used to provide Services.
Software categorized as “unknown” has not been categorized as provided for in Section 4.3.1 as of
the Restatement Date. An audit and reconciliation of Attachment L will be included as a project
milestone under Exhibit 2 of the Transition Plan included as part of Attachment C as of the
Restatement Date. As a result of such audit and reconciliation, on the agreed-to Due Date provided
for in such Transition Plan, the Parties shall update this Attachment L to provide categories for
all Software used in the delivery of Services.




	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	BMC

	 	Catalog Manager for DB2 * (CA R/C Compare)
	 	 	1	 
	BMC

	 	Change Manager for DB2 * (CA R/C Migrator)
	 	 	1	 
	BMC

	 	Control-D
	 	 	1	 
	BMC

	 	CONTROL-D WebAccess Server
	 	 	1	 
	BMC

	 	DASD Manager for DB2 *(CA Data Analyser)
	 	 	1	 
	BMC

	 	DASD MANAGER PLUS for DB2 * (CA Data Analyser)
	 	 	1	 
	BMC

	 	DATABASE INTEGRITY PLUS (IMS)*
	 	 	1	 
	BMC

	 	FAST REORG FACIILITY for IMS * (MAX
Reorg / online for IMS)
	 	 	1	 
	BMC

	 	POINT CHECKER PLUS for IMS *
	 	 	1	 
	BMC

	 	Remedy (AKA AR System)
	 	 	1	 
	BMC

	 	Remedy Base Framework
	 	 	1	 
	BMC

	 	ULTRAOPT/IMS *
	 	 	1	 
	CA

	 	ACF2
	 	 	1	 
	CA

	 	ACF2/DB2 Option
	 	 	1	 
	CA

	 	CA-1 [Tape Management] *
	 	 	1	 
	CA

	 	Detector(DB2) *
	 	 	1	 
	CA

	 	Endevor/MVS **
	 	 	1	 
	CA

	 	ESP Agent for Windows
	 	 	1	 
	CA

	 	MII
	 	 	1	 
	CA

	 	Netspy
	 	 	1	 
	CA

	 	Unicenter CA-OPS/MVS Event Management and Automation for JES2
	 	 	1	 
	CA

	 	View [Sysout Archive Retrieval] *
	 	 	1	 
	CA

	 	Vision: Interface for DB2
	 	 	1	 
	CA

	 	Vision: Results [DYL280, DYL260]
	 	 	1	 
	Candle CL (IBM)

	 	Supersession (VTAMPLUS)
	 	 	1	 
	Cisco

	 	Cisco CSS
	 	 	1	 
	Cisco

	 	Cisco PIX Firewall
	 	 	1	 
	Cisco

	 	Cisco VPN (replaces Contivity)
	 	 	1	 
	Citrix

	 	Citrix ICA Client
	 	 	1	 
	Citrix Systems, Inc.

	 	Citrix MetaFrame
	 	 	1	 
	Computware

	 	XPEDITER/IMS
	 	 	1	 






ATTACHMENT L




Page 1 of 15









 










	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Compuware

	 	File-Aid for MVS*
	 	 	1	 
	Compuware

	 	File-Aid for IMS IMS *
	 	 	1	 
	Compuware

	 	XPEDITER/CICS
	 	 	1	 
	Compuware

	 	XPEDITER/TSO
	 	 	1	 
	EMC

	 	DISKXTENDER 2000 FOR CENTERA
	 	 	1	 
	EMC

	 	EMAILXAMINER SERVER
	 	 	1	 
	EMC

	 	EMAILXAMINER USER MAILBOX V3.1 QTY 1
MAILBX
	 	 	1	 
	EMC

	 	EMAILXTENDER SRVR
	 	 	1	 
	EMC

	 	EMAILXTENDER TIER 2 QTY 26- 5000 USER MAILBOXES
	 	 	1	 
	FileNet

	 	P8 (FileNet)
	 	 	1	 
	IBM

	 	CICS/TS
	 	 	1	 
	IBM

	 	COBOL II
	 	 	1	 
	IBM

	 	COBOL OS/VS
	 	 	1	 
	IBM

	 	DB2
	 	 	1	 
	IBM

	 	DB2 Application Development Client
	 	 	1	 
	IBM

	 	DB2 Connect Personal Edition
	 	 	1	 
	IBM

	 	DB2 DATABASE ADMIN
	 	 	1	 
	IBM

	 	DB2 DATABASE SYSTEM ADMINISTRATION
	 	 	1	 
	IBM

	 	DB2 Enterprise Server Edition
	 	 	1	 
	IBM

	 	Enterprise COBOL for z/OS
	 	 	1	 
	IBM

	 	High Level Assembler/MVS
	 	 	1	 
	IBM

	 	IBM HTTP Server
	 	 	1	 
	IBM

	 	IBM WebSphere Application Server Network Deployment
	 	 	1	 
	IBM

	 	IBM WebSphere MQ (client)
	 	 	1	 
	IBM

	 	IBM WebSphere MQ Integrator (Client)
	 	 	1	 
	IBM

	 	IMS & DB2 Utility Tools S&S
	 	 	1	 
	IBM

	 	IMS/ESA *
	 	 	1	 
	IBM

	 	IMS/ESA BTS *
	 	 	1	 
	IBM

	 	ISPF/PDF [included in z/OS]
	 	 	1	 
	IBM

	 	JES2 [included in z/OS]
	 	 	1	 
	IBM

	 	QMF
	 	 	1	 
	IBM

	 	SDF II/MVS
	 	 	1	 
	IBM

	 	Softaudit
	 	 	1	 
	IBM

	 	TCP/IP (HIP6140)
	 	 	1	 
	IBM

	 	TSO/E [included in z/OS]
	 	 	1	 
	IBM

	 	VS FORTRAN
	 	 	1	 
	IBM

	 	VTAM (HVT6140)
	 	 	1	 
	IBM

	 	WebSphere Application Server (6.x)
	 	 	1	 
	IBM

	 	WebSphere Application Server V5.x
	 	 	1	 
	IBM

	 	Websphere BIMB MQ with Rules & Formatting Extensions
	 	 	1	 
	IBM

	 	Websphere Business Intergration Message Broker with
Rules and forematting Extentions
	 	 	1	 
	IBM

	 	WebSphere MQ
	 	 	1	 






ATTACHMENT L




Page 2 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	IBM

	 	z/OS
	 	 	1	 
	IBM

	 	Websphere Transformation Extender (TX)
	 	 	1	 
	Legato

	 	Legato EmailXtender Archive Edition
	 	 	1	 
	Legato

	 	Legato EmailXtender Server
	 	 	1	 
	Legato

	 	Legato NetWorker Ed Dedicated Storage Node
	 	 	1	 
	McAfee

	 	McAfee ePolicy Orchestrator
	 	 	1	 
	Microsoft

	 	IIS (Included with MS OS)
	 	 	1	 
	Novell

	 	Novell Identity Manager
	 	 	1	 
	Sterling

	 	Connect:Direct OS/390 with 2 concurrent sessions (SNA
and TCP/IP Protocols)
	 	 	1	 
	unknown

	 	ACF2
	 	 	1	 
	unknown

	 	ACF2/DB2
	 	 	1	 
	unknown

	 	AFP2PDF
	 	 	1	 
	unknown

	 	BATCH TERMINAL SIMULATOR
	 	 	1	 
	unknown

	 	IND$FILE
	 	 	1	 
	unknown

	 	ISPF (IPF)
	 	 	1	 
	unknown

	 	MVS TCP/IP
	 	 	1	 
	unknown

	 	Netcool
	 	 	1	 
	unknown

	 	NJE (Network Job Entry)
	 	 	1	 
	unknown

	 	SAMS Compress for IMS
	 	 	1	 
	unknown

	 	SAS Base
	 	 	1	 
	unknown

	 	SAS/IT
	 	 	1	 
	unknown

	 	TME 10 NETVIEW OS/390
	 	 	1	 
	unknown

	 	Vision DYL interface for DB2
	 	 	1	 
	VMWare

	 	VMWare
	 	 	1	 
	Allen Systems Group

	 	ASG-TMON for CICS/ESA *
	 	 	2	 
	Allen Systems Group

	 	ASG-TMON for DB2 * (CA insite for DB2)
	 	 	2	 
	Allen Systems Group

	 	ASG-TMON for z/os
	 	 	2	 
	Allen Systems Group

	 	JCLPREP *
	 	 	2	 
	Altiris

	 	WISE
	 	 	2	 
	Biscom Inc.

	 	FAXCOM Server
	 	 	2	 
	CA

	 	Argis — Application uses SQL 2000 Database
	 	 	2	 
	CA

	 	Vision: Report
	 	 	2	 
	Captaris, Inc.

	 	RightFax
	 	 	2	 
	Chicago-Soft

	 	MVS/QuickRef
	 	 	2	 
	Citrix

	 	50 user pack Citrix Metaframe xPE Presentation (350 users)
	 	 	2	 
	Citrix

	 	Citrix MF Xpe 1.0-10 User Conn. Pack w/Sub Adv
	 	 	2	 
	Citrix

	 	Citrix MF XPe 1.0-20 User Conn. Pack w/Sub Adv
	 	 	2	 
	Citrix

	 	Citrix MF XPe 1.0-Starter Sys. w/20 User w/Sub Adv
	 	 	2	 
	Citrix

	 	MetaFrame Access Suite Console
	 	 	2	 
	Citrix

	 	MetaFrame Presentation Server Client
	 	 	2	 
	Citrix

	 	MetaFrame Presentation Server Web Client for Win32
	 	 	2	 
	Cybermation

	 	ESP Workload Manager *
	 	 	2	 
	DTS

	 	The Space Recovery System (SRS)
	 	 	2	 
	IBM

	 	DB2 Connect Enterprise Edition
	 	 	2	 






ATTACHMENT L




Page 3 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	IBM

	 	WebSphere Business Integration Message Broker
	 	 	2	 
	InfoExpress

	 	CyberArmor
	 	 	2	 
	InfoExpress

	 	CyberGatekeeper Server
	 	 	2	 
	Infofix Inc

	 	ACR/Summary
	 	 	2	 
	Infogix Inc

	 	ACR/Detail
	 	 	2	 
	Innovation

	 	ABR/FDR * [Application Backup function of FDR (or
equivalent product) needed to support Archive/Restore of
Control-D reports]
	 	 	2	 
	Legato

	 	Legato Gold Care Premier support agreement
	 	 	2	 
	Legato

	 	Legato Networker Client Connection
	 	 	2	 
	Legato

	 	Legato NetWorker Module for MS Exchange Server Tier 2
	 	 	2	 
	Legato

	 	Legato NetWorker Module for SQL Tier 2
	 	 	2	 
	Legato

	 	Legato NetWorker Power Ed Dedicated Storage Node
	 	 	2	 
	Legato

	 	Legato NetWorker Power Edition Storage Node for Windows
	 	 	2	 
	Legato

	 	Legato NetWorker Server Network Edition for Windows
	 	 	2	 
	Legato

	 	Legato Silo Software Module 1-256 slot
	 	 	2	 
	LRS Software

	 	LRS server (VSV)
	 	 	2	 
	LRS Software

	 	VMCF for TSO
	 	 	2	 
	LRS Software

	 	VPS *
	 	 	2	 
	LRS Software

	 	VPS / TCPIP
	 	 	2	 
	Macro 4

	 	Dumpmaster MVS
	 	 	2	 
	Macro 4

	 	Insync MVS
	 	 	2	 
	McAfee

	 	eBusiness Server (Encryption Software)
	 	 	2	 
	McAfee

	 	McAfee Active Virus Defense Perpetual
	 	 	2	 
	Merrill

	 	MXG
	 	 	2	 
	Microsoft

	 	Exchange 2003 Enterprise
	 	 	2	 
	Microsoft

	 	Exchange 2003 Standard
	 	 	2	 
	Microsoft

	 	Microsoft Operations Manager
	 	 	2	 
	Microsoft

	 	Microsoft Operations Manager (MOM) Reporting
	 	 	2	 
	Microsoft

	 	Sharepoint Server
	 	 	2	 
	Microsoft

	 	SMS 2003 Client Access Licenses
	 	 	2	 
	Microsoft

	 	SMS 2003 Enterprise Server
	 	 	2	 
	Microsoft

	 	SMS Enterprise Server Disk Kit
	 	 	2	 
	Microsoft

	 	SQL Server Database Enterprise Edition
	 	 	2	 
	Microsoft

	 	SQL Server Database Standard
	 	 	2	 
	Microsoft

	 	Terminal server (Included with Citrix)
	 	 	2	 
	Microsoft

	 	Windows 2003 Enterprise Edition
	 	 	2	 
	Microsoft

	 	Windows 2003 Standard Edition
	 	 	2	 
	Microsoft

	 	Internet Security and Acceleration (ISA)
	 	 	2	 
	Microsoft

	 	Office Communications Server 2007
	 	 	2	 
	Microsoft

	 	SharePoint Server 2007
	 	 	2	 
	Microsoft

	 	SQL Server 2005 Reporting Services
	 	 	2	 
	Microsoft

	 	Antigen (Antivirus for Microsoft Exchange)
	 	 	2	 
	Microsoft

	 	Windows Server 2000 Enterprise Edition
	 	 	2	 






ATTACHMENT L




Page 4 of 15









 





	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Microsoft

	 	Windows Server 2003 Active Directory Application Mode (ADAM)
	 	 	2	 
	Microsoft

	 	Windows SharePoint Services 2.0
	 	 	2	 
	Microsoft

	 	Windows SharePoint Services 3.0
	 	 	2	 
	Microsoft

	 	Systems Management server ENT
	 	 	2	 
	Net IQ

	 	NetIQ Mail Mashal
	 	 	2	 
	Net IQ

	 	Webtrends
	 	 	2	 
	PGP

	 	Encryption Software
	 	 	2	 
	Princeton Softech

	 	DB2 Relational Tools
	 	 	2	 
	Princeton Softech

	 	Version Merger
	 	 	2	 
	Quailstone Software

	 	USCCopy [aka COPYMACS]
	 	 	2	 
	Research In Motion

	 	Blackberry Enterprise Server
	 	 	2	 
	RIM

	 	RIM T-Support for Blackberry
	 	 	2	 
	RSA

	 	SecureID
	 	 	2	 
	SAS

	 	BASE
	 	 	2	 
	Secure Computing

	 	SmartFilter (Replacement for WebSense)
	 	 	2	 
	SPC Systems

	 	Level 2 Report Writer for OS/390
	 	 	2	 
	Symantec

	 	Antivirus
	 	 	2	 
	Symantec

	 	Symantec AntiVirus Corporate Edition
	 	 	2	 
	Syncsort

	 	SYNCSORT for z/OS
	 	 	2	 
	Tone Software

	 	DYNA-STEP
	 	 	2	 
	Tone Software

	 	Flasher (OS/390 Spool Display) *
	 	 	2	 
	unknown

	 	DOC1 Archive
	 	 	2	 
	unknown

	 	DSF (Part of FDR product)
	 	 	2	 
	unknown

	 	FDR (DASD DUMP RESTORE SYSTEM)
	 	 	2	 
	unknown

	 	INFOPAK/IMS
	 	 	2	 
	unknown

	 	NetIQ Mail Marshal Spam Filter
	 	 	2	 
	unknown

	 	P-Sync
	 	 	2	 
	unknown

	 	Tumbleweed SecureTransport
	 	 	2	 
	A.M. Best Company, Inc.

	 	BestSRQ Services Workstation
	 	 	4	 
	ACL Services Ltd.

	 	ACL
	 	 	4	 
	Acro Software

	 	CutePDF Writer
	 	 	4	 
	activePDF, Inc.

	 	activePDF Toolkit
	 	 	4	 
	Adobe

	 	Acrobat
	 	 	4	 
	Adobe

	 	ColdFusion
	 	 	4	 
	Adobe

	 	Framemaker
	 	 	4	 
	Adobe

	 	Illustrator
	 	 	4	 
	Adobe

	 	InDesign
	 	 	4	 
	Adobe

	 	Macromedia Dreamweaver
	 	 	4	 
	Adobe

	 	Macromedia Fireworks
	 	 	4	 
	Adobe

	 	Macromedia Flash
	 	 	4	 
	Adobe

	 	Pagemaker
	 	 	4	 
	Adobe

	 	Photoshop
	 	 	4	 
	Adobe

	 	Photoshop Elements
	 	 	4	 
	Altova

	 	XMLSpy
	 	 	4	 
	AmDocs

	 	ClarifyCRM
	 	 	4	 






ATTACHMENT L




Page 5 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	APL2000, Inc.

	 	APL+Win
	 	 	4	 
	Appligent

	 	FDF Merge Lite
	 	 	4	 
	Attachmate

	 	Extra!
	 	 	4	 
	Autodesk, Inc.

	 	AutoCAD LT
	 	 	4	 
	Autodesk, Inc.

	 	Autodesk DWF Viewer
	 	 	4	 
	AutomatedQA Corporation

	 	AutomatedQA TestComplete
	 	 	4	 
	BCL Technologies

	 	BCL SECPublisher
	 	 	4	 
	Bloomberg, L.P.

	 	Bloomberg L.P. Smart Client
	 	 	4	 
	Blue Sky Software

	 	RoboHelp Office 2000
	 	 	4	 
	Chalke Inc.

	 	PTS
	 	 	4	 
	Chapura

	 	Pocket Mirror
	 	 	4	 
	CheckFree

	 	APECS
	 	 	4	 
	Checkfree

	 	CAPS — Corporate Automated Payment System
	 	 	4	 
	CheckFree Corporation

	 	RECON-Plus (Application — Retained)
	 	 	4	 
	CMS

	 	Bond Edge
	 	 	4	 
	Cognos Inc.

	 	ReportNet
	 	 	4	 
	Cognos, Inc.

	 	Cognos
	 	 	4	 
	Computer Sciences Corp (CSC)

	 	CK4/CyberLife
	 	 	4	 
	Computer Sciences Corp (CSC)

	 	DSS
	 	 	4	 
	Computer Sciences Corp (CSC)

	 	JETS
	 	 	4	 
	Computer Sciences Corp (CSC)

	 	Plan Advisor
	 	 	4	 
	Computer Sciences Corp (CSC)

	 	Vantage-One
	 	 	4	 
	Concur Technologies, Inc.

	 	Concur Expense Reimbursement
	 	 	4	 
	Convergyc

	 	Edify
	 	 	4	 
	Convergyc

	 	Edify — Telephony (Application — Retained)
	 	 	4	 
	Convergyc

	 	Edify — Web (Application — Retained)
	 	 	4	 
	Convergyc

	 	Edify-Data Integration (Application — Retained))
	 	 	4	 
	Crystal Decisions, Inc.

	 	Crystal Reports (Application — Retained)
	 	 	4	 
	Datawatch Corporation

	 	Monarch
	 	 	4	 
	Digicert

	 	Wildcard SSL Certificates
	 	 	4	 
	DST Systems

	 	TA2000
	 	 	4	 
	DST Systems

	 	TRAC2000
	 	 	4	 
	DST Systems

	 	FAN Mail (Financial Advisor Network) (To be supplied by Symetra)
	 	 	4	 
	DST Systems Inc.

	 	AWD ViewStation
	 	 	4	 
	DST Systems, Inc.

	 	ROSTER — DST GUI
	 	 	4	 
	DynaComp Software

	 	DynaComp
	 	 	4	 
	Economic Analysis Group, Ltd.

	 	CaseTrack
	 	 	4	 
	Ernst & Young

	 	EY/Options
	 	 	4	 
	FiServ Insurance Solutions

	 	Freedom 2000
	 	 	4	 
	Freedom Scientific

	 	JAWS
	 	 	4	 
	Gadwin Systems

	 	Gadwin PrintScreen
	 	 	4	 
	Global360

	 	Insight360
	 	 	4	 
	Global360

	 	Process360
	 	 	4	 
	HP

	 	Quality Center
	 	 	4	 
	HP

	 	TestDirector 8.0
	 	 	4	 






ATTACHMENT L




Page 6 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	HP

	 	Quick Test Pro
	 	 	4	 
	Hyperion

	 	Analyzer (Application — Retained)
	 	 	4	 
	Hyperion

	 	Essbase (Application — Retained)
	 	 	4	 
	Hyperion

	 	Hyperion Analytic Services Server
	 	 	4	 
	Hyperion

	 	Hyperion System 9 BI+ Analytic Integration Service
	 	 	4	 
	Hyperion

	 	Hyperion System 9 BI+ Client
	 	 	4	 
	Hyperion

	 	Hyperion System 9 Planning
	 	 	4	 
	Hyperion

	 	Hyperion System 9 Smart View for Office
	 	 	4	 
	Hyperion

	 	Hyperion System 9+
	 	 	4	 
	Infogix

	 	ACR Workbench
	 	 	4	 
	Infogix Inc

	 	ACR Connector
	 	 	4	 
	InsMark Inc.

	 	InsMark Illustration System
	 	 	4	 
	Insurance Technolgies

	 	Foresight Illustration Software
	 	 	4	 
	Intuit

	 	Quicken
	 	 	4	 
	IPSwitch

	 	WS_FTP Pro
	 	 	4	 
	JP Morgan Chase

	 	JP Morgan Chase CD Search
	 	 	4	 
	Lab1, Inc.

	 	Lab1 Net
	 	 	4	 
	Lawson

	 	Lawson Add-ins for Microsoft® Office
	 	 	4	 
	Lawson

	 	Lawson General Ledger
	 	 	4	 
	Lawson

	 	Lawson Interface Desktop Client
	 	 	4	 
	Lawson

	 	Lawson ProcessFlow Designer
	 	 	4	 
	Lucent Technologies

	 	Lucent CentreVu (TM) Supervisor
	 	 	4	 
	Matthew Bender & Company,
Inc.,

	 	HotDocs
	 	 	4	 
	Medical Information Bureau

	 	Knowledge Now
	 	 	4	 
	Medical Information Bureau

	 	MIB-Link/Plus (To be supplied by Symetra)
	 	 	4	 
	Mercury Interactive

	 	Winrunner (To be supplied by Symetra)
	 	 	4	 
	Microsoft

	 	.NET Framework 1.0
	 	 	4	 
	Microsoft

	 	.NET Framework 1.1
	 	 	4	 
	Microsoft

	 	.NET Framework 2.0
	 	 	4	 
	Microsoft

	 	.NET Framework 3.0
	 	 	4	 
	Microsoft

	 	.NET Framework 3.5
	 	 	4	 
	Microsoft

	 	Access (Application — Retained)
	 	 	4	 
	Microsoft

	 	CDONTS — Collaboration Data Objects for Windows NT
Server
	 	 	4	 
	Microsoft

	 	Collaborative Data Objects (CDO)
	 	 	4	 
	Microsoft

	 	COM+
	 	 	4	 
	Microsoft

	 	FoxPro 2.6 Runtime
	 	 	4	 
	Microsoft

	 	Identity Integration Server (MIIS)
	 	 	4	 
	Microsoft

	 	Internet Explorer 6.x
	 	 	4	 
	Microsoft

	 	Internet Explorer 7.x
	 	 	4	 
	Microsoft

	 	Internet Explorer 8.x
	 	 	4	 
	Microsoft

	 	Microsoft Access 2000
	 	 	4	 
	Microsoft

	 	Microsoft Access 2002
	 	 	4	 
	Microsoft

	 	Microsoft Access 2003
	 	 	4	 
	Microsoft

	 	Microsoft Access 2007
	 	 	4	 






ATTACHMENT L




Page 7 of 15









 





	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Microsoft

	 	Microsoft Access 97
	 	 	4	 
	Microsoft

	 	Microsoft Data Access Components (MDAC)
	 	 	4	 
	Microsoft

	 	Microsoft Developer Network (MSDN) Library
	 	 	4	 
	Microsoft

	 	Microsoft Enterprise Learning Library
	 	 	4	 
	Microsoft

	 	Microsoft Excel 2002
	 	 	4	 
	Microsoft

	 	Microsoft Excel 2003
	 	 	4	 
	Microsoft

	 	Microsoft Excel 2007
	 	 	4	 
	Microsoft

	 	Microsoft Expression Web
	 	 	4	 
	Microsoft

	 	Microsoft Java Virtual Machine
	 	 	4	 
	Microsoft

	 	Microsoft Office Business Scorecard Builder 2005
	 	 	4	 
	Microsoft

	 	Microsoft Office Business Scorecard Manager 2005
	 	 	4	 
	Microsoft

	 	Microsoft Office FrontPage 2003
	 	 	4	 
	Microsoft

	 	Microsoft Office Groove 2007
	 	 	4	 
	Microsoft

	 	Microsoft Office InfoPath 2007
	 	 	4	 
	Microsoft

	 	Microsoft Office Live Meeting 2005
	 	 	4	 
	Microsoft

	 	Microsoft Office OneNote 2003
	 	 	4	 
	Microsoft

	 	Microsoft Office OneNote 2007
	 	 	4	 
	Microsoft

	 	Microsoft Office Publisher 2003
	 	 	4	 
	Microsoft

	 	Microsoft Office Publisher 2007
	 	 	4	 
	Microsoft

	 	Microsoft Office SharePoint Designer 2007
	 	 	4	 
	Microsoft

	 	Microsoft Outlook 2002
	 	 	4	 
	Microsoft

	 	Microsoft Outlook 2003
	 	 	4	 
	Microsoft

	 	Microsoft Outlook 2007
	 	 	4	 
	Microsoft

	 	Microsoft Powerpoint 2002
	 	 	4	 
	Microsoft

	 	Microsoft PowerPoint 2003
	 	 	4	 
	Microsoft

	 	Microsoft PowerPoint 2007
	 	 	4	 
	Microsoft

	 	Microsoft PowerPoint Viewer
	 	 	4	 
	Microsoft

	 	Microsoft Project 2000
	 	 	4	 
	Microsoft

	 	Microsoft Project 2002
	 	 	4	 
	Microsoft

	 	Microsoft Project 2003
	 	 	4	 
	Microsoft

	 	Microsoft Project 2007
	 	 	4	 
	Microsoft

	 	Microsoft Project 98
	 	 	4	 
	Microsoft

	 	Microsoft Publisher 2000
	 	 	4	 
	Microsoft

	 	Microsoft SQL Server 2005 Express Edition
	 	 	4	 
	Microsoft

	 	Microsoft SQL Server Desktop Engine
	 	 	4	 
	Microsoft

	 	Microsoft Streets & Trips
	 	 	4	 
	Microsoft

	 	Microsoft Virtual PC
	 	 	4	 
	Microsoft

	 	Microsoft Virtual Server 2005
	 	 	4	 
	Microsoft

	 	Microsoft Visio 2000
	 	 	4	 
	Microsoft

	 	Microsoft Visio 2002
	 	 	4	 
	Microsoft

	 	Microsoft Visio 2003
	 	 	4	 
	Microsoft

	 	Microsoft Visio 2007
	 	 	4	 
	Microsoft

	 	Microsoft Visio Viewer
	 	 	4	 
	Microsoft

	 	Microsoft Visual Basic 6.0
	 	 	4	 
	Microsoft

	 	Microsoft Visual FoxPro 7.0
	 	 	4	 
	Microsoft

	 	Microsoft Visual FoxPro 8.0
	 	 	4	 






ATTACHMENT L




Page 8 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Microsoft

	 	Microsoft Visual SourceSafe 2005
	 	 	4	 
	Microsoft

	 	Microsoft Visual SourceSafe 6.0
	 	 	4	 
	Microsoft

	 	Microsoft Visual Studio .NET 2003
	 	 	4	 
	Microsoft

	 	Microsoft Visual Studio .NET 2005
	 	 	4	 
	Microsoft

	 	Microsoft Visual Studio .NET 2008
	 	 	4	 
	Microsoft

	 	Microsoft Visual Studio 6.0
	 	 	4	 
	Microsoft

	 	Microsoft Word 2002
	 	 	4	 
	Microsoft

	 	Microsoft Word 2003
	 	 	4	 
	Microsoft

	 	Microsoft Word 2007
	 	 	4	 
	Microsoft

	 	MIIS
	 	 	4	 
	Microsoft

	 	MSDN Subscription (Application Tool — Retained)
	 	 	4	 
	Microsoft

	 	MSMQ
	 	 	4	 
	Microsoft

	 	MSXML 2.0 (msxml.dll)
	 	 	4	 
	Microsoft

	 	NetMeeting
	 	 	4	 
	Microsoft

	 	NT Scheduler (AT)
	 	 	4	 
	Microsoft

	 	NTP
	 	 	4	 
	Microsoft

	 	SOAP Toolkit
	 	 	4	 
	Microsoft

	 	UrlScan Security Tool
	 	 	4	 
	Microsoft

	 	Visual Basic 4.0 Runtime
	 	 	4	 
	Microsoft

	 	Visual Basic 5.0 Runtime
	 	 	4	 
	Microsoft

	 	Visual Basic 6.0 Runtime
	 	 	4	 
	Microsoft

	 	Visual FoxPro 7.0 Runtime
	 	 	4	 
	Microsoft

	 	Visual FoxPro 8.0 Runtime
	 	 	4	 
	Microsoft

	 	Visual SourceSafe (Application Tool — Retained)
	 	 	4	 
	Microsoft

	 	Visual Studio 6 (Application Tool — Retained)
	 	 	4	 
	Microsoft

	 	Visual Studio.NET (Application Tool — Retained)
	 	 	4	 
	Microsoft

	 	Windows 2000 Professional
	 	 	4	 
	Microsoft

	 	Windows 2000 Standard Edition
	 	 	4	 
	Microsoft

	 	Windows XP Professional
	 	 	4	 
	Microsoft

	 	MSXML 2.6 (msxml2.dll)
	 	 	4	 
	Microsoft

	 	MSXML 3.0 (msxml3.dll)
	 	 	4	 
	Microsoft

	 	QuickBASIC
	 	 	4	 
	Milliman USA

	 	ALFA
	 	 	4	 
	Morningstar

	 	Morningstar Direct
	 	 	4	 
	Mozilla

	 	Firefox
	 	 	4	 
	NcFTP Software

	 	NcFTP
	 	 	4	 
	NCH Software

	 	Express Burn
	 	 	4	 
	NCH Software

	 	NCH Toolbox
	 	 	4	 
	Netscape

	 	Netscape Communicator
	 	 	4	 
	nomoreforms, inc.

	 	nomoreforms
	 	 	4	 
	NSCC

	 	Fund/Serve
	 	 	4	 
	NSCC

	 	IPS
	 	 	4	 
	Onyx

	 	Onyx
	 	 	4	 
	OpenText

	 	Hummingbird Exceed
	 	 	4	 
	Patton & Patton Software Corporation

	 	Flow Charting 4 for Windows
	 	 	4	 






ATTACHMENT L




Page 9 of 15









 






	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Paymentech

	 	eCommerce Solutions — (Application — Retained)
	 	 	4	 
	Paymentech, L.P.

	 	Select Merchant Payment Card Processing (To be supplied by Symetra)
	 	 	4	 
	PaymentTech

	 	PaymentTech
	 	 	4	 
	PeachWare Software

	 	Password Genie
	 	 	4	 
	Performance Technologies Inc.,

	 	Centerpiece
	 	 	4	 
	Polysystems, Inc.

	 	Life Master
	 	 	4	 
	Polysystems, Inc.

	 	UL Master
	 	 	4	 
	Polysystems, Inc.

	 	Annuity Master
	 	 	4	 
	Quark

	 	QuarkXPress
	 	 	4	 
	Red Hat or Open Source

	 	JBoss Application Server
	 	 	4	 
	Roxio

	 	Roxio
	 	 	4	 
	Sage Software

	 	FAS Asset Accounting
	 	 	4	 
	SanDisk

	 	U3Launcher
	 	 	4	 
	Scooter Software

	 	Beyond Compare
	 	 	4	 
	Sharebuilder Corp

	 	Sharebuilder (formerly Netstock)
	 	 	4	 
	Snap Surveys

	 	Snap!
	 	 	4	 
	Software995

	 	PDF995
	 	 	4	 
	Software995

	 	PDFEdit995
	 	 	4	 
	Software995

	 	OmniFormat
	 	 	4	 
	Sonic

	 	Sonic
	 	 	4	 
	SourceForge

	 	Source Offsite (Application Tool — Retained)
	 	 	4	 
	Sun

	 	Java Runtime Environment 1.3.1
	 	 	4	 
	Sun

	 	Java Runtime Environment 1.4.2
	 	 	4	 
	Sun

	 	Java Runtime Environment 5.x
	 	 	4	 
	SunGard

	 	EAS (Application — Retained)
	 	 	4	 
	Sungard (formerly FDP)

	 	Pension Administration Recordkeeping Investment System (PARIS)
	 	 	4	 
	SunGard Systems International

	 	CDS
	 	 	4	 
	Symetra

	 	entBaseServices
	 	 	4	 
	TechSmith Corporation

	 	Camtasia
	 	 	4	 
	Thoughworks

	 	CruiseControl.NET
	 	 	4	 
	Trilogy Consulting Group

	 	Trilogy Claims Administrative Handbook
	 	 	4	 
	Tritech Software

	 	Premium Pro
	 	 	4	 
	unknown

	 	Back Office Network User System (Bonus)
	 	 	4	 
	unknown

	 	CheckVision Inquiry
	 	 	4	 
	unknown

	 	Clarify ClearConfigurator
	 	 	4	 
	unknown

	 	Duxbury Braille Translator
	 	 	4	 
	unknown

	 	DYMO Label Software
	 	 	4	 
	unknown

	 	Easy CD & DVD Creator
	 	 	4	 
	unknown

	 	Easy PDF Converter Professional
	 	 	4	 
	unknown

	 	eCopy Desktop
	 	 	4	 
	unknown

	 	Entrust Entelligence (5c) — JPMorgan Chase
	 	 	4	 
	unknown

	 	FileZilla
	 	 	4	 
	unknown

	 	FileZilla Server
	 	 	4	 






ATTACHMENT L




Page 10 of 15









 





	 	 	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown

	 	Fillmore Application Framework
	 	 	4	 
	unknown

	 	Fillmore BPI Wrapper
	 	 	4	 
	unknown

	 	Franklin Covey Co. Franklin Planner
	 	 	4	 
	unknown

	 	GBAS
	 	 	4	 
	unknown

	 	Impromptu
	 	 	4	 
	unknown

	 	InsMark PDF Creator
	 	 	4	 
	unknown

	 	LeechFTP
	 	 	4	 
	unknown

	 	LexisNexis Download and Print for IE
	 	 	4	 
	unknown

	 	Literature
	 	 	4	 
	unknown

	 	Loan Mortgage Services
	 	 	4	 
	unknown

	 	Loan Payment Estimate
	 	 	4	 
	unknown

	 	Map Point 2004 MTG Loan
	 	 	4	 
	unknown

	 	MWSnap
	 	 	4	 
	unknown

	 	Nero
	 	 	4	 
	unknown

	 	Opera
	 	 	4	 
	unknown

	 	PDFCreator
	 	 	4	 
	unknown

	 	PDFLib
	 	 	4	 
	unknown

	 	PDF-Xchange
	 	 	4	 
	unknown

	 	PGP
	 	 	4	 
	unknown

	 	PrimoPDF
	 	 	4	 
	unknown

	 	PrintCommander
	 	 	4	 
	unknown

	 	RoboCopy for Web Applications
	 	 	4	 
	unknown

	 	Safeboot Security System
	 	 	4	 
	unknown

	 	SMART Board software
	 	 	4	 
	unknown

	 	SmartFTP
	 	 	4	 
	unknown

	 	SnagIt
	 	 	4	 
	unknown

	 	SolidConverterPDF
	 	 	4	 
	unknown

	 	Stuffit
	 	 	4	 
	unknown

	 	Tableau Desktop V3.5
	 	 	4	 
	unknown

	 	TRAC 2000 PLAN (TRAC Desktop Plan)
	 	 	4	 
	unknown

	 	Tracker
	 	 	4	 
	unknown

	 	Unclaimed Property Reporting System
	 	 	4	 
	unknown

	 	US Bank CD Viewer
	 	 	4	 
	unknown

	 	VNC
	 	 	4	 
	unknown

	 	VP/MS Workbench
	 	 	4	 
	unknown

	 	WinRAR archiver
	 	 	4	 
	unknown

	 	XML Notepad
	 	 	4	 
	unknown

	 	ZIP Reader
	 	 	4	 
	unknown

	 	Mr. Snappy
	 	 	4	 
	unknown

	 	PrintKey2000
	 	 	4	 
	unknown

	 	QuickStaff
	 	 	4	 
	Verisign

	 	Verisgn Certificates
	 	 	4	 
	Veritas

	 	Veritas RecordNow
	 	 	4	 
	Winzip Computing (Corel)

	 	Winzip
	 	 	4	 
	ZBSoft

	 	Flash Saver Maker
	 	 	4	 
	ZBSoft

	 	Flash Video Exporter
	 	 	4	 






ATTACHMENT L





Page 11 of 15











 





	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	ACS
	 	i-Star Portal	 	5
	unknown
	 	Automated Library Management (ALM)	 	6
	unknown
	 	Business Continuity Dialog (ISPF BC)	 	6
	unknown
	 	COP (Control Online Processing for IMS)	 	6
	unknown
	 	Data Security System	 	6
	unknown
	 	DATA SHARING FACILITY [app only - no data]	 	6
	unknown
	 	Help System (Online IMS)	 	6
	unknown
	 	IMS DATABASE MANAGEMENT SOFTWARE	 	6
	unknown
	 	JCL Cross-Reference (ISPF A.JO)	 	6
	unknown
	 	Job Scheduling System (JSS)	 	6
	unknown
	 	Oncall Dialog (ISPF J.O)	 	6
	unknown
	 	RESTORE Dataset Dialog (ISPF D.R)	 	6
	unknown
	 	RUNBOOKS (ISPF J.R)	 	6
	unknown
	 	SFS (Screen Formatting Service)	 	6
	unknown
	 	TIME SHARING OPTION SUPPORT [logon procs]	 	6
	unknown
	 	TMS (Table Management System)	 	6
	unknown
	 	Utility Systems (UTY, LUT)	 	6
	Btrieve Technologies Inc.
	 	Btrieve for Windows	 	Unknown
	CA
	 	AllFusion ERwin Data Modeler	 	Unknown
	CA
	 	AllFusion Process Modeler (BPWin)	 	Unknown
	Centra Software, Inc.
	 	CentraOne	 	Unknown
	Cross Telecom
	 	AVAYA - CMS SUN BLADE 150	 	Unknown
	Cross Telecom
	 	AVAYA - IP Office 403	 	Unknown
	Cross Telecom
	 	AVAYA - IP Office 406 v2	 	Unknown
	Cross Telecom
	 	AVAYA - IP Office 500 (Miami)	 	Unknown
	Cross Telecom
	 	AVAYA - MM	 	Unknown
	Cross Telecom
	 	AVAYA - Telephony Server	 	Unknown
	Cross Telecom
	 	AVAYA - Voice Mail Pro	 	Unknown
	Cross Telecom
	 	AVAYA - Voice Mail Pro	 	Unknown
	Cross Telecom
	 	AVAYA - CM on G3Si hardware	 	Unknown
	Cross Telecom
	 	AVAYA - CM on S8700 Hardware	 	Unknown
	Cross Telecom
	 	AVAYA - Definity Audix	 	Unknown






ATTACHMENT L



Page 12 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	Cross Telecom
	 	AVAYA (same as CentreVu)	 	Unknown
	Cross Telecom
	 	RedSky - E911	 	Unknown
	Cross Telecom
	 	VERAMARK - ECAS	 	Unknown
	Digivoice
	 	NICE	 	Unknown
	F5
	 	BigIP	 	Unknown
	Fujitsu
	 	Fujitsu NetCOBOL Free Run-time	 	Unknown
	InSystems Corporation
	 	Calligo	 	Unknown
	Investintech.com Inc.
	 	Able2Extract	 	Unknown
	JetBrains
	 	ReSharper 2.5 for Visual Studio 2005	 	Unknown
	Kettley
	 	Kettley's Professional Advisor Series	 	Unknown
	Leadfusion
	 	Leadfusion Calculators	 	Unknown
	Lead-It
	 	Lead-it SharePoint Administration Webparts	 	Unknown
	Lead-It
	 	Lead-it SharePoint Essential Webparts	 	Unknown
	Lookoutsoft.com
	 	Lookout	 	Unknown
	Micro Focus
	 	Micro Focus Application Server for Net Express	 	Unknown
	Micro Focus
	 	Micro Focus Net Express	 	Unknown
	Oracle
	 	Oracle Data Provider for .NET	 	Unknown
	OxygenXML
	 	<oXygen/> XML Editor	 	Unknown
	Pam Pohly Associates
	 	AHA Guide	 	Unknown
	Sawtooth Software
	 	Sawtooth Software SMRT	 	Unknown
	Seagate Software, Inc.
	 	Crystal Info	 	Unknown
	Seagull Software Systems, Inc.
	 	BlueZone	 	Unknown
	The Apex Managament Group, Inc.
	 	APEX.HRM	 	Unknown
	unknown
	 	ACF/NCP V7	 	Unknown






ATTACHMENT L



Page 13 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	Agent RDS	 	Unknown
	unknown
	 	Altiris	 	Unknown
	unknown
	 	ASM High Level Assembler/MVS	 	Unknown
	unknown
	 	Candle Command Center	 	Unknown
	unknown
	 	CentreVu Supervisor	 	Unknown
	unknown
	 	Cerberus FTP Server	 	Unknown
	unknown
	 	CICS Application Security (subroutine DSS15600)	 	Unknown
	unknown
	 	CICS Library Management System (CLM)	 	Unknown
	unknown
	 	Clever TCP/IP	 	Unknown
	unknown
	 	Click’N Design 3D	 	Unknown
	unknown
	 	CM/Pilot for DB2	 	Unknown
	unknown
	 	CMF	 	Unknown
	unknown
	 	COBOL Called/Copied Cross Reference (ISPF A.P)	 	Unknown
	unknown
	 	COBOL CAPEX-Optimizer (OS/VS)	 	Unknown
	unknown
	 	COBOL Enterprise for z/OS (370/390)	 	Unknown
	unknown
	 	COBOL Level 2 Report Writer for OS/390	 	Unknown
	unknown
	 	CommandBurner	 	Unknown
	unknown
	 	COMPAKTORS	 	Unknown
	unknown
	 	Company Modules	 	Unknown
	unknown
	 	COMPAREX (ISPF D.CX)	 	Unknown
	unknown
	 	COMPUWARE SHARED SERVICES [XPEDITER PRODUCTS]	 	Unknown
	unknown
	 	COPYCAT	 	Unknown
	unknown
	 	COPYMACS (aka USCCOPY)	 	Unknown






ATTACHMENT L



Page 14 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	Core FTP LE	 	Unknown
	unknown
	 	CORPORATE SECURITY FUNCTIONS* [security files used with FTP]	 	Unknown
	unknown
	 	CPK (related to FDR/ABR)	 	Unknown
	unknown
	 	CreekPath Agent	 	Unknown
	unknown
	 	Data Conversion Assistant (DCA Version 6.5)	 	Unknown
	unknown
	 	DATAMACS	 	Unknown
	unknown
	 	DeepBurner	 	Unknown
	unknown
	 	DesignPro	 	Unknown
	unknown
	 	DfHSM	 	Unknown
	unknown
	 	DNS/WINS/DHCP	 	Unknown
	unknown
	 	EDGARLink	 	Unknown
	unknown
	 	eiStream Enterprise	 	Unknown
	unknown
	 	Electronic Documents Library	 	Unknown
	unknown
	 	Email Xaminer	 	Unknown
	unknown
	 	Email Xaminer Manager	 	Unknown
	unknown
	 	Email Xaminer Reviewer	 	Unknown
	unknown
	 	Email Xaminer Xtender	 	Unknown
	unknown
	 	Enfocus PitStop Professional	 	Unknown
	unknown
	 	EPILOG/IMS	 	Unknown
	unknown
	 	Etime	 	Unknown
	unknown
	 	EXLM	 	Unknown
	unknown
	 	External DNS (Replaced by Cisco)	 	Unknown
	unknown
	 	Extron’s MediaLink Control Program	 	Unknown
	unknown
	 	Falcon	 	Unknown






ATTACHMENT L



Page 15 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	FAZAM 2000 Client	 	Unknown
	unknown
	 	Fellowes NEATO MediaFACE II	 	Unknown
	unknown
	 	Finetre ICentera	 	Unknown
	unknown
	 	Fiserv Lifeline Direct	 	Unknown
	unknown
	 	Form TA	 	Unknown
	unknown
	 	GDDM [included in z/OS]	 	Unknown
	unknown
	 	GPARS	 	Unknown
	unknown
	 	Hardcopy	 	Unknown
	unknown
	 	HSC	 	Unknown
	unknown
	 	IMS ALPHA SEARCH SYSTEM	 	Unknown
	unknown
	 	IMS/ESA MRQ	 	Unknown
	unknown
	 	INFO/SYS	 	Unknown
	unknown
	 	Interwise Participant	 	Unknown
	unknown
	 	JMP IN	 	Unknown
	unknown
	 	Jxplorer	 	Unknown
	unknown
	 	LAWage	 	Unknown
	unknown
	 	Maven Application Manager	 	Unknown
	unknown
	 	Mere Mortals .NET Framework	 	Unknown
	unknown
	 	MetaEdit	 	Unknown
	unknown
	 	MICS	 	Unknown
	unknown
	 	MICS/DB2	 	Unknown
	unknown
	 	MICS/SNA	 	Unknown
	unknown
	 	MKS Toolkit	 	Unknown






ATTACHMENT L



Page 16 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	My DSC	 	Unknown
	unknown
	 	NAIC Accounting Practices and Procedures	 	Unknown
	unknown
	 	NAIC Electronic Library	 	Unknown
	unknown
	 	Naviplex	 	Unknown
	unknown
	 	NCODE/DCODE	 	Unknown
	unknown
	 	Networker	 	Unknown
	unknown
	 	NetXChange Pro	 	Unknown
	unknown
	 	NIOC Service	 	Unknown
	unknown
	 	NMS Communications Natural Access	 	Unknown
	unknown
	 	NTRU Hybrid TSS	 	Unknown
	unknown
	 	NTUNEMON	 	Unknown
	unknown
	 	ObjectStore	 	Unknown
	unknown
	 	Offense800	 	Unknown
	unknown
	 	PAM for Securities Workstation	 	Unknown
	unknown
	 	Paybase32 / Bottomline	 	Unknown
	unknown
	 	Pervasive.SQL	 	Unknown
	unknown
	 	PortfolioCenter	 	Unknown
	unknown
	 	Post Modern Life	 	Unknown
	unknown
	 	PPFA	 	Unknown
	unknown
	 	Preboot Manager	 	Unknown
	unknown
	 	Private Information Manager	 	Unknown
	unknown
	 	PSF/OS390	 	Unknown
	unknown
	 	Publishing Services Applications for Forms Development	 	Unknown
	unknown
	 	PureEdge Viewer	 	Unknown






ATTACHMENT L



Page 17 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	Raindance Client	 	Unknown
	unknown
	 	RDS	 	Unknown
	unknown
	 	Remote Management Professional	 	Unknown
	unknown
	 	Report Distribution System (Mobius, Control-D)	 	Unknown
	unknown
	 	Report Miner	 	Unknown
	unknown
	 	RIA-Speedlink	 	Unknown
	unknown
	 	SAMPLE	 	Unknown
	unknown
	 	Scribe Migrate	 	Unknown
	unknown
	 	Section 7872 Illustration System	 	Unknown
	unknown
	 	Secure Meeting 4.1.0	 	Unknown
	unknown
	 	Secure Update	 	Unknown
	unknown
	 	Security Wizards	 	Unknown
	unknown
	 	SiteScope	 	Unknown
	unknown
	 	SMS Enterprise Server Disk Kit	 	Unknown
	unknown
	 	SnapShot Express	 	Unknown
	unknown
	 	Snapshot Viewer	 	Unknown
	unknown
	 	Softerra LDAP Browser	 	Unknown
	unknown
	 	SofTest	 	Unknown
	unknown
	 	SourceOffSite Server	 	Unknown
	unknown
	 	SPL2003	 	Unknown
	unknown
	 	SSP V4 MVS	 	Unknown
	unknown
	 	Stylus Studio 2007 XML Enterprise Suite	 	Unknown
	unknown
	 	Summit	 	Unknown






ATTACHMENT L



Page 18 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	SunGard Acct Products Client	 	Unknown
	unknown
	 	SuperForm Tax	 	Unknown
	unknown
	 	SureThing CD labeler Deluxe	 	Unknown
	unknown
	 	Swift 3D	 	Unknown
	unknown
	 	SwiftView Viewer	 	Unknown
	unknown
	 	SwissRe Life & Health 7.0	 	Unknown
	unknown
	 	Symtrax - Compleo Explorer 3	 	Unknown
	unknown
	 	Synthis Process Modeler	 	Unknown
	unknown
	 	Table Manager 3.01	 	Unknown
	unknown
	 	TagCommander	 	Unknown
	unknown
	 	TAI Reinsurance	 	Unknown
	unknown
	 	TDMF	 	Unknown
	unknown
	 	theoffice	 	Unknown
	unknown
	 	TIFFSurfer	 	Unknown
	unknown
	 	Trade	 	Unknown
	unknown
	 	Trillian	 	Unknown
	unknown
	 	Unified Report	 	Unknown
	unknown
	 	URL Assistant	 	Unknown
	unknown
	 	Vestige+	 	Unknown
	unknown
	 	Visual Horizon	 	Unknown
	unknown
	 	Visual Solutions Developer Tools	 	Unknown
	unknown
	 	Voice Recording	 	Unknown
	unknown
	 	Volo View Express	 	Unknown
	unknown
	 	Wave Infrastructure	 	Unknown






ATTACHMENT L



Page 19 of 15




 









 








	 	 	 	 	 
	Supplier Name	 	Product Name	 	Category
	unknown
	 	WBR Open	 	Unknown
	unknown
	 	Wealthy and Wise 8.0	 	Unknown
	unknown
	 	WebConference.com	 	Unknown
	unknown
	 	WebDAV	 	Unknown
	unknown
	 	WebEx	 	Unknown
	unknown
	 	webHancer Customer Companion	 	Unknown
	unknown
	 	WebIQ Client Software	 	Unknown
	unknown
	 	WestMate	 	Unknown
	unknown
	 	WILLPower	 	Unknown
	unknown
	 	Winrapid Teledex	 	Unknown






ATTACHMENT L



Page 20 of 15




 









 




ATTACHMENT M

OFFSHORE SERVICES 


As described in and subject to the terms of Section 2.1.2 of the Agreement, the following Table 1
provides the baseline allocation, mix and relative percentages of ACS Personnel situated within the
United States and outside the United States:


Table 1 United States and Offshore ACS Personnel



	 	 	 	 	 	 	 	 	 
	 	 	United	 	 
	 	 	States %	 	Offshore %
	Service Tower and Function	 	FTE	 	FTE
	Account Support Team
	 	 	[***]	%	 	 	[***]	%
	Account Management
	 	 	[***]	%	 	 	[***]	%
	Business Office Manager
	 	 	[***]	%	 	 	[***]	%
	Service Delivery Management
	 	 	[***]	%	 	 	[***]	%
	Contract Management
	 	 	[***]	%	 	 	[***]	%
	Financial Management
	 	 	[***]	%	 	 	[***]	%
	Cross Functional — SOW 2A
	 	 	[***]	%	 	 	[***]	%
	Disaster Recovery
	 	 	[***]	%	 	 	[***]	%
	Security
	 	 	[***]	%	 	 	[***]	%
	Asset Management
	 	 	[***]	%	 	 	[***]	%
	Reporting
	 	 	[***]	%	 	 	[***]	%
	Planning
	 	 	[***]	%	 	 	[***]	%
	Data Center — SOW 2B
	 	 	[***]	%	 	 	[***]	%
	Operations and Administration
	 	 	[***]	%	 	 	[***]	%
	E-Mail and Messaging
	 	 	[***]	%	 	 	[***]	%
	Mainframe Engineering
	 	 	[***]	%	 	 	[***]	%
	Database Management
	 	 	[***]	%	 	 	[***]	%
	Middleware Administration
	 	 	[***]	%	 	 	[***]	%
	Storage and Backups
	 	 	[***]	%	 	 	[***]	%
	Distributed Services — SOW 2C
	 	 	[***]	%	 	 	[***]	%
	Applications Software Build and Deployment
	 	 	[***]	%	 	 	[***]	%
	Operations and Administration
	 	 	[***]	%	 	 	[***]	%
	Midrange Engineering
	 	 	[***]	%	 	 	[***]	%
	Desk-side Assistance and Support
	 	 	[***]	%	 	 	[***]	%
	Network — SOW 2D
	 	 	[***]	%	 	 	[***]	%
	Engineering/Development/Provisioning
	 	 	[***]	%	 	 	[***]	%
	Voice Communications — SOW 2E
	 	 	[***]	%	 	 	[***]	%
	Telephony Engineering
	 	 	[***]	%	 	 	[***]	%
	Help Desk — SOW 2F
	 	 	[***]	%	 	 	[***]	%
	All Functions during Business Hours*
	 	 	[***]	%	 	 	[***]	%
	All Functions After-Hours Support*
	 	 	[***]	%	 	 	[***]	%
	*See Section 2.1.2 of the Agreement for hours.
	 	 	 	 	 	 	 	 
	Symetra Overall Account Total**
	 	 	[***]	%	 	 	[***]	%
	**Not including headcount for Output and Content
Management SOWs
	 	 	 	 	 	 	 	 







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





ATTACHMENT M



Page 1 of 2




 









 





	 	 	 	 	 	 	 	 	 
	 	 	United	 	 
	 	 	States %	 	Offshore %
	Service Tower and Function	 	FTE	 	FTE
	Output — SOW 2G
	 	 	[***]	%	 	 	[***]	%
	All Output functions must be performed from within the United States
	 	 	[***]	%	 	 	[***]	%
	Content Management — SOW 2H
	 	 	[***]	%	 	 	[***]	%
	All Content Management functions must be performed from within the United States
	 	 	[***]	%	 	 	[***]	%






Subject to the terms of Section 2.1.2 of the Agreement, the following Table 2 sets forth the
off-shore locations from which Symetra has agreed ACS may provide Services:



Table 2 Symetra-Approved Offshore Locations




	 	 	 	 	 
	 

	 	Location

Kuala Lumpur, Malaysia

Bangalore, India

Monterrey, Mexico
	 	 






 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.





ATTACHMENT M



Page 2 of 2





 











 





ATTACHMENT N

MINIMUM REQUIRED INSURANCE COVERAGES



1. Commercial General Liability Insurance.




     1.1 General. During the Term and the Disentanglement Period, ACS shall maintain a policy of
commercial general liability insurance (including coverage for contractual liability assumed by ACS
under this Agreement to the extent such liability can be insured by a standard commercial general
liability policy without endorsement, premises-operations, completed operations-products, and
independent contractors) providing coverage for bodily injury, personal injury and property damage
with combined single limits of not less than [***] Dollars ($[***]) per occurrence and
[***] Dollars ($[***]) in the aggregate per ACS policy year.



     1.2 Required General Liability Policy Coverage. Any general liability policy provided by ACS
hereunder shall include, but not be limited to, the following coverage: (i) premises and
operations; (ii) products/completed operations; (iii) contractual liability to the extent such
liability can be insured by a standard commercial general liability policy without endorsement;
(iv) personal injury and advertising injury liability;
(v) independent contractor’s liability;
(vi) severability of interest clause; (vii) broad form property damage, and shall be an occurrence-based policy.



     1.3 Primary Insurance Endorsement. Any general liability policy provided by ACS shall apply as
primary insurance, and any other insurance maintained by Symetra or its Affiliates, or any of their
directors, officers, agents or employees, shall be excess only and not contributing with such
coverage.



     1.4 Form of General Liability Insurance Policies. All general liability policies shall be
written to apply to bodily injury, including death, property damage and personal injury, during the
policy term.


2. Business Automobile Liability Insurance. ACS shall procure business automobile liability
insurance written for bodily injury and property damage occurring during the policy term, in the
amount of not less than [***] Dollars ($[***]), combined single limit per occurrence,
applicable to all owned, non-owned, and hired vehicles.



3. Statutory Workers’ Compensation and Employers’ Liability Insurance. ACS shall maintain a policy
of workers’ compensation coverage (or any alternative plan of coverage as permitted or required by
applicable law) for no less than the minimum statutory amount required for the state or states in
which ACS’ employees are performing Services on Symetra’s and/or an Affiliate’s behalf, and
employers’ liability coverage for not less than [***] Dollars ($[***]) per occurrence for
all employees of ACS engaged in the performance of Services or operations under this Agreement.



 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




ATTACHMENT N



Page 1 of 3




 









 




4. Umbrella (Excess) Coverage. ACS shall maintain umbrella (excess) insurance coverage in the
amount of [***] Dollars ($[***]) written on a per occurrence, non-contributory basis for
commercial general liability, automobile liability, and employers’ liability coverage.



5. Professional Errors and Omissions Liability Insurance/Electronic Errors and Omissions. ACS shall
obtain professional errors and omissions liability insurance in an amount of not less than [***] Dollars ($[***]) per claim, with an aggregate limit of not less than [***] Dollars ($[***]) per ACS policy year, providing coverage for wrongful acts in the
rendering of, or failure to render, professional services under this Agreement, and shall include,
but not be limited to, electronic data losses or damage or breaches of electronic data security. As
of the Restatement Date, the coverage will not contain specific, express exclusions for design
errors, destruction of data (other than casualty exclusions) or failure to design an adequate
system arising out of ACS’ wrongful acts in the rendering of, or failure to render, professional
services under this Agreement. ACS will exercise commercially reasonable efforts to provide that
such specific, express exclusions will not be contained in such insurance during the Term of this
Agreement and Disentanglement Period. This coverage shall be
maintained for a minimum of two (2)
years following termination or completion of ACS’ performance of its obligations under this
Agreement. In the event of a claim and upon Symetra’s request, ACS shall provide Symetra with a
certified copy of its professional errors and omissions liability policy.



6. Employee Dishonesty and Computer Fraud. ACS shall maintain employee dishonesty and computer
fraud, including the property of others, coverage in an amount not less than [***] Dollars
($[***]) per occurrence and [***] Dollars ($[***]) in the aggregate per ACS policy
year.



7. Property Insurance. ACS shall provide insurance on all property owned by ACS and used to provide
the Services and on any Symetra property that is under the care, custody or control of ACS. Such
policy shall provide “all risk” perils and shall be written on a basis of eighty percent (80%)
replacement value of the property. Coverage shall include business personal property, electronic
data processing equipment, tenant improvements, business interruption (including mechanical
breakdown), business income and extra expense, transit and property of others in the care, custody,
and control of the insured. In the event Symetra or any of its Affiliates places any real or
personal property (whether owned or leased) in the care, custody, and control of the ACS, Symetra
or its Affiliates, as appropriate, must provide ACS with the replacement cost value of such real or
personal property within thirty (30) calendar days of ACS’ written request for such information.
Should Symetra or its Affiliates, as applicable, fail to provide the replacement cost of the real
or personal property within thirty (30) calendar days of ACS’ written request, ACS shall be
relieved of all liability for loss or damage to such property regardless of how such loss or damage
occurs. ACS shall maintain flood and earthquake insurance with respect to its property used to
provide Services in such amounts as ACS deems appropriate.



8. Deductible/Self Insured Retention. Any deductible, self-insured retention or use of an insurance
company subsidiary in excess of [***] Dollars ($[***]) must be declared to Symetra along
with any changes thereto and shall be subject to Symetra’s reasonable prior




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



ATTACHMENT N



Page 2 of 3




 









 




approval. ACS shall be responsible for any deductible, self-insured retention or use of an insurance
company subsidiary.



9. Additional Insureds. The coverages maintained by ACS under Sections 1 and 2 above shall name
Symetra and its Affiliates, and the directors, officers, agents and employees of Symetra and its
Affiliates, individually and collectively, as additional insureds. The ACS insurance policies
required under Section 6 above shall name Symetra and its Affiliates, and the directors, officers,
agents and employees of Symetra and its Affiliates, individually and collectively, as loss payees.




ATTACHMENT N



Page 3 of 3




 









 





ATTACHMENT O

APPROVED SUBCONTRACTORS




	 	 	 	 	 
	No.	 	Subcontractor	 	Description of Subcontractor Services
	1

	 	Avaya
	 	Telcom Hardware and Maintenance
	 
	 	 	 	 
	2

	 	Compucom
	 	Remote Desktop Maintenance
	 
	 	 	 	 
	3

	 	HP
	 	WINTEL Servers and Maintenance
	 
	 	 	 	 
	4

	 	IBM
	 	Filenet
	 

	 	 	 	Mainframe hardware and software
	 

	 	 	 	WINTEL Servers and maintenance
	 
	 	 	 	 
	5

	 	Hitachi (M-Tech)
	 	Provide P-Sync software
	 
	 	 	 	 
	6

	 	Pitney-Bowes
	 	Postal Metering
	 
	 	 	 	 
	7

	 	Sun
	 	Hardware and software support
	 
	 	 	 	 
	8

	 	Critical Watch
	 	Vulnerability assessment scanner
	 
	 	 	 	 
	9

	 	Bowne
	 	Print and print programming Services
	 
	 	 	 	 
	10

	 	Cross — Telcom
	 	Telcom hardware, software, and services reseller
	 
	 	 	 	 
	11

	 	Spherion
	 	IT Contracting Services
	 
	 	 	 	 
	12

	 	SunGard
	 	Disaster Recovery
	 
	 	 	 	 
	13

	 	Xerox
	 	Print Services
	 
	 	 	 	 
	14

	 	KCI Headsets for Business,
Inc.
	 	Telcom headset and conferencing equipment
	 
	 	 	 	 
	15

	 	Veramark Technologies,
Inc.
	 	Call accounting and expense management solutions
	 
	 	 	 	 
	16

	 	Redsky Technologies
	 	Deliver E911 software and solutions
	 
	 	 	 	 
	17

	 	Cache Valley Electric, Inc
	 	Voice/Data Cabling
	 
	 	 	 	 
	18

	 	Spencer Technologies
	 	DMARC Extensions — inside telcom wiring
	 
	 	 	 	 
	19

	 	Dell
	 	WINTEL server hardware and maintenance
	 
	 	 	 	 
	20

	 	EMC
	 	Data storage
	 
	 	 	 	 
	21

	 	Iron Mountain
	 	Voice and Data Tape security storage






ATTACHMENT O


Page 1 of 1




 









 





ATTACHMENT P

DEFINITIONS



“Acceptance”
is defined in Section 5.2.6(b) of the Agreement.



“Acceptance
Criteria” is defined in Section 5.2.6(b) of the Agreement.



“Acceptance
Testing Period” is defined in Section 5.2.6(b) of the Agreement.



“Acquiring
Entity” is defined in Section 9.2.2 of the Agreement.



“ACS”
is defined in the opening paragraph of the Agreement.



“ACS Bid” is defined in the Recitals.



“ACS Cap” is defined in Section 11.1 of the Agreement.



“ACS Confidential Information” means records, data, and other information marked as “confidential”
that is obtained by Symetra in confidence from ACS Personnel in connection with this Agreement,
except for any information that was: (a) at the time of disclosure to Symetra Personnel, in the
public domain; (b) after disclosure to Symetra Personnel, published or otherwise made a part of the
public domain through no fault of Symetra Personnel; (c) in the possession of Symetra Personnel at
the time of disclosure to it or them; (d) received after disclosure by ACS to Symetra Personnel
from a Third Party who had a lawful right to disclose such information to Symetra Personnel; or (e)
independently developed by Symetra Personnel without reference to ACS Confidential Information. For
purposes of this provision, information is in the public domain if it is generally known (through
no fault of Symetra Personnel) to Third Parties who or that are not subject to nondisclosure
restrictions with respect to such information.



“ACS Competitor” means the entities set forth in Addendum 2 to this Attachment P. Either Party may
propose from time to time following the Restatement Date to modify the list of ACS Competitors to
include (or exclude) entities that provide (or no longer provide) services substantially similar to
the Services. If the other Party objects to any proposed modification to Addendum 2 to this
Attachment P, the Problem resolution procedures set forth in Article 17 of the Agreement shall
apply.



“ACS
Derivative Works” is defined in Section 12.1.4 of the Agreement.



“ACS
Equipment” is defined in Section 4.2 of the Agreement.



“ACS Indemnitees” means ACS and each of its officers, directors, employees, agents, successors and
assigns.




“ACS
Key Personnel” means those ACS Personnel who are
identified in Attachment E, and any
replacements for such Personnel.





ATTACHMENT P



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“ACS Location” means an ACS print and mail center, or an ACS-managed Third Party print and mail
center; location not within a Symetra facility.



“ACS
Project Executive” is defined in Section 1.2.2 of the Agreement.



“ACS Renewal Bid”
is defined in the Recitals.



“ACS
Service Delivery Manager” is defined in Section 1.2.3 of
the Agreement.



“ACS Software” means the Category 1 Software, the Category 2 Software and the Category 5 Software.



“ACS Underlying Works” means those Underlying Works conceived, invented, created or acquired by
ACS, rather than by a Third Party.



“Act”
is defined in Section 14.6(a) of the Agreement.



“Affiliate” means, as to any Person, any other Person that, now or in the future, directly or
indirectly, controls, is controlled by, or is under common control with, such Person, whether
through ownership of voting securities or otherwise. For this purpose, and without limiting the
foregoing, any Person that owns more than twenty percent (20%) of the outstanding voting securities
of any other Person shall be deemed to control such other Person.



“Agreement” means this Master Services Agreement, including all Schedules, Attachments, Exhibits,
Addenda, Appendices and other documents attached hereto or incorporated herein by reference, as
amended from time-to-time.



“Annual Service Baselines” are set forth in Appendix 3.1 to Schedule 3



“Annual Services Fees” is defined in Section 6.1.3 of the Agreement.



“ARC” means additional resource charge.



“Baseline” means, for each of the Service Tower Services, the quantity of Resource Units included
in the Annual Services Fees.



“Benchmarker” is defined in Section 2 of Attachment A.



“Break/Fix” means an End-User or other Symetra request placed due to a software or hardware problem
encountered in accessing or operating IT resources where support Services are required to resolve
the problem.



“Business Day Hours” means local Business Day “window of coverage” hours within which Symetra
requires the Services to be provided for a specific SLR. While “normal business hours” are
generally 0400-1800, Pacific time, most Services require support on a 7x24x365 

(0000-2400)




ATTACHMENT P



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basis, except ACS testing output Services as described in Schedule 2G, which require support
0500-1400, Pacific time, Monday through Friday.



“Business Day Support” means those hours during which ACS Personnel will be available to provide
consolidated help desk support to End-Users. Such support includes answering telephone calls and
e-mails, opening tickets, First Contact Resolution, and categorizing and routing tickets.



“Business Days” means Monday through Friday, excluding New Year’s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day and Christmas Day.



“Category 1 Software” is defined in Section 4.3.1(a) of the Agreement.



“Category 2 Software” is defined in Section 4.3.1(b) of the Agreement.



“Category 3 Software” is defined in Section 4.3.2(a) of the Agreement.



“Category 4 Software” is defined in Section 4.3.2(b) of the Agreement.



“Category 5 Software” is defined in Section 4.3.3 of the Agreement.



“Category 6 Software” is defined in Section 4.3.4 of the Agreement.



“Change in Control” means: (a) any transaction or combination of transactions as a result of which
either a Person or a group of Persons that customarily has acted in concert and that presently is
in control of a Party ceases to be in control of such Party; (b) the sale, transfer, exchange or
other disposition (including disposition in full or partial dissolution) of fifty percent (50%) or
more of the beneficial ownership (as defined in Rule 13(d) of the Securities Exchange Act of 1934)
of the voting power of a Party, or of the assets of such Party that constitute a substantial or
material business segment of such Party; (c) individuals who as of the Restatement Date constituted
the Board of Directors of a Party cease for any reason to constitute a majority of such Party’s
Board of Directors then in office; or (d) with respect to ACS, the unit, division or operating
group of ACS that is responsible in providing the Services to Symetra is sold, transferred or
otherwise experiences a change in ownership or control.



“Change in Control Expenses” is defined in Section 11.2(c) of the Agreement.



“Change Management Procedures” is defined in Section 2.1.3 of the Agreement.



“Conditional Acceptance” is defined in Section 5.2.6(b) of the Agreement.



“Confidential Information” means ACS Confidential Information or Symetra Confidential Information,
as the case may be.



“Contract Year” or “CY” means each twelve (12) month period of the Term beginning on the
Restatement Date.




ATTACHMENT P



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“Corrective Assessment” means the financial consequences associated with ACS’ failure to complete a
Critical Milestone on or before its Due Date.



“Corrective Plan” is defined in Section 7.4.3 of the Agreement.



“Country
Agreement” is defined in Section 1.3.2 of the Agreement.



“CPI” means the annual increase in percentage points (or fraction thereof) of the official
Consumer Price Index, All Urban Consumers, U.S. City Average, All Items, published by the Bureau of
Labor Statistics, United States Department of Labor.



“CPU Slot” is defined as a processor socket that houses the CPU (Central-Processing-Unit) for the
server hardware.



“Critical Milestones” means those milestones, activities, actions and projects identified as such
in this Agreement including, without limitation, in any Service Tower Schedule, Transition Plan,
In-Scope Service Request, Out-of-Scope Work Order or other written agreement between the Parties.



“Data
and Modified Data” is defined in Section 12.3 of the Agreement.



“Data Protection Laws” is defined in Section 14.6(a) of the Agreement.



“Database Instance” or “Instance” means, in general, a logical representation of a complete
database environment. Multiple instances of a database environment can reside on a single host
system, providing a unique database server environment for each instance. Multiple databases (and
multiple tables) can reside within a given instance (e.g., independent “test” and “development”
database environments configured on a single server represent two (2) instances). Each instance
supports creation of independent user and group IDs unique to that database instance. For the
avoidance of doubt, there are variations in the characterization of “instance” by database vendors:
for IBM DB2, “instance” equates to a DB2 sub-system; for Microsoft SQL Server, “instance” equates
to an installation of SQL Server (with multiple installations permitted on a single host server);
for Oracle, “instance” equates to the combination of a memory space created known as the “Oracle
System Global Area (SGA)” and defined Oracle processes associated with that SGA. Oracle databases
are then associated with an instance at startup.



“Deadband
Allowance” is defined in Section 5.1 of Schedule 3.



“Derivative Works” means a revision, modification, translation, abridgment, compilation,
condensation or expansion of the applicable underlying work or any other form in which that work
may be recast, transformed or adapted, and which, if prepared without the consent of the copyright
owner, would be a copyright infringement.



“Disabling
Device” is defined in Section 8.1.2 of the Agreement.




ATTACHMENT P



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“Disclosing Party” means the Party that has disclosed Confidential Information to the other Party
or to such other Party’s Personnel.



“Disentanglement”
is defined in Section 10.1 of the Agreement.



“Disentanglement Period” means the period of time during which ACS is providing Disentanglement
services to Symetra.



“Due Date” means the mutually agreed date by which a Critical Milestone must be completed.



“End-User”
means: (a) any employee of Symetra or any of its Affiliates; and (b) any other Person
who is determined by Symetra, in its sole discretion, to require access to any of the Services.



“Enhanced
Technology” is defined in Section 2.5.4 of the Agreement.



“Environmental Laws” means all applicable federal, state and local statutes, laws, regulations,
rules, ordinances, codes, licenses, orders or permits of any governmental entity relating to
environmental matters including, without limitation: (a) the Clean Air Act (42 U.S.C. 7401 et seq.);
the Federal Water Pollution Control Act (33 U.S.C. §1251); the Safe Drinking Water Act (42 U.S.C.
§5 300f et seq.); the Toxic Substances Control Act (15 U.S.C. 55 2601 et seq.); the Endangered
Species Act (16 U.S.C. §1531 et seq.); the Emergency Planning and Community Right-to-Know Act of
1986 (42 U.S.C. 55 110011 et seq.); and (b) similar state and local provisions.



“Equipment” means the Symetra Equipment and/or the ACS Equipment, as applicable.



“Equipment Refresh” means, in respect of any Equipment (including the operating system): (a)
maintenance of such Equipment in accordance with the applicable manufacturer’s recommendations; (b)
updating and/or upgrading such Equipment as necessary or appropriate; and (c) replacing such
Equipment.



“EU Directive” means Directive 95/46/EC of the European Parliament and of the Council of 24 October
1995 on the Protection of Individuals with Regard to the Processing of Personal Data and on the
Free Movement of Such Data, as the same may be modified, amended or replaced from time to time.



“Events
of Default” means any of the events described in Section 9.3 of the Agreement. 



“Exception
Report” is defined in Section 5.2.6(c) of the Agreement.





“Excuse” is defined in Section 2.2.2(c) of
the Agreement.



“Extraordinary Event” means: (a) a Force Majeure Event; (b) a catastrophic business downturn; and
(c) any other event not exceeding ninety (90) calendar days in duration that: (i) could not have
been adequately planned for; and (ii)(A) substantially interferes with or impacts Symetra’s ordinary business operations; or (B) causes substantial increase or
decrease in demand for




ATTACHMENT P



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Symetra’s products or services or the Services that are provided or that could be provided by ACS under
this Agreement.



“Fee Reductions” means the dollar amount by which the Fees will be reduced if ACS fails to achieve
any SLR. The methodology for calculating the Fee Reductions is set forth in Schedule 5.



“Fees” means the fees payable by Symetra to ACS hereunder in consideration of ACS’ provision of the
Services and Other Services.



“Final
Acceptance” is defined in Section 5.2.6(d) of the Agreement.



“Final
Acceptance Testing Period” is defined in Section 5.2.6(d) of the Agreement.



“First Contact” means a help desk human operator responds to an Incident or Service Request via
telephone, e-mail or web chat.



“First Contact Resolution” means the percentage of in-scope problem calls received during the month
by the help desk, resulting in the creation of a ticket that is resolved while the End -User is
still on the telephone. Calls received regarding out-of-scope requests and tickets initiated via
e-mail or voicemail are excluded from the First Contact Resolution calculation.



“Fixed Charges” means the Annual Services Fees, expressed as a monthly amount.



“For Cause” means the applicable employee committed or participated in actions that are or were
dishonest, fraudulent, illegal, unethical, involving insubordination or moral turpitude, or
involving disclosure or trade secrets, proprietary information or other forms of confidential
information.



“Force Majeure Event” means an act of God, act of governmental body or military authority, fire,
explosion, flood, epidemic, riot or civil disturbance, war, sabotage, insurrections, blockades,
embargoes, storms or other similar events that are beyond the reasonable control of the affected
Party. Notwithstanding the foregoing, “Force Majeure Event” expressly excludes: (a) any event that
ACS reasonably could have prevented by any system testing either required to be performed pursuant
to the Services or necessary to provide the Services; (b) (i) any single point of failure where ACS
was obligated to provide fault tolerant Services; (ii) where fault tolerant architecture was
deployed for Symetra notwithstanding the absence of specifying same; or (iii) where a fault
tolerant infrastructure or architecture should have reasonably been implemented by ACS; (c) any ACS
strike, walkout or other labor shortage; and/or (d) any non-performance of an ACS Subcontractor,
regardless of cause (unless due to a Force Majeure Event).



“GAAP”
is defined in Section 7.1 of the Agreement.



“GLB” means the Gramm-Leach-Bliley Act, 15 U.S.C. Sections 6801-6809, as the same may be modified,
amended or replaced from time to time.




ATTACHMENT P



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“Guiding Principles” is defined in Section 1.1 of the Agreement.



“Handover Date” means, with respect to any Service Tower Schedule added by the Parties to the
Agreement following the Restatement Date, the date on which ACS is scheduled in the applicable
Transition Plan or otherwise to begin providing such Service Tower Services; each such date shall
constitute a Critical Milestone.



“Hazardous Materials” means any substances the presence of which requires investigation or
remediation under any Environmental Law, or that is or becomes defined as a “hazardous waste,”
“hazardous substance,” pollutant or contaminant under any Environmental Law.



“HIPAA” is defined in Section 14.4.1 of the Agreement.



“IMAC” (Install, Move, Add, or Change) means a discrete unit of pre-scheduled work performed to
install, remove, relocate, or reconfigure Symetra computing systems and/or telecommunications
infrastructure components, including provisioning and deployment of handheld wireless devices such
as Blackberry’s, PDA’s, cell phones, etc., which are provided for under this Agreement. The purpose
of an IMAC is to provide regular, routine services associated with the supported devices including:
installation of a new device; the removal and/or decommissioning of a device from service; the
relocation of a device from one physical location to another; a change to the existing
configuration of the device that is not a result of resolving an Incident; updating of asset and
configuration data; addition of new hardware components or software applications to the device;
and, the complete refresh of an existing device to a newer device.



IMAC services are intended to be, on aggregate, consistent in the level of effort and procedures
involved to accomplish each task. The implementation of new services and/or technologies is not
intended to be accomplished via the IMAC process. Once new services or technologies have been
implemented via the Service Request process, IMAC tasks may be used to support the in-scope
components covered by this Agreement as they would for other, existing in-scope components.



IMAC tasks will be used to perform routine requests from multiple Service Towers. While the exact
scope of work will differ from Service Tower to Service Tower, the scope and usage guidelines
presented herein shall define IMAC classification.



“In-Scope
Service Request” means a request, in the form set forth
in Attachment D, for the
performance of work that is not being performed at a particular point in time but that is within
the scope of the Services.



“Incident” means a single event requiring an ACS response, typically denoted by an In-Scope Service
Request or identification of a problem. Symetra will determine the Severity Level of each reported
Incident. ACS will provide Symetra with an escalation procedure (to be approved by Symetra) for
resolution of reported Incidents.



“Incident Resolution” means the point at which ACS has responded to an Incident and ACS has either:
(a) conducted and successfully completed a Root Cause Analysis on a reported problem




ATTACHMENT P



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and appropriately corrected both the results and the cause of the problem; or (b) has provided an
appropriate answer to an inquiry or an informational question that is understood by and acceptable
to Symetra. In both cases, the Incident is not resolved until Symetra is convinced and satisfied
that it has been resolved.



“Indemnified Party” means either the Symetra Indemnitees, in the case of claims, suits or
proceedings subject to indemnification by ACS under Section 15.1 of the Agreement, or the ACS
Indemnitees, in the case of claims, suits or proceedings subject to indemnification by Symetra
under Section 15.2 of the Agreement. 




“Indemnifying Party” means ACS, in the case of claims, suits
or proceedings subject to indemnification by ACS under Section 15.1 of the Agreement, or Symetra,
in the case of claims, suits or proceedings subject to indemnification by Symetra under Section
15.2 of the Agreement.



“Infringement Claim” is defined in Section 15.1.1 of the Agreement.



“Initial Term” is defined in Section 9.1.1 of the Agreement.



“Innovation Proposal” is defined in Section 2.5.4(b) of the Agreement.



“Interest
Rate” means the prime rate as published in the Wall Street Journal on the Business Day
immediately preceding the date in which interest began to accrue under this Agreement plus one
percent (1%).



“IT” means information technology.



“IT Outsourcing Committee” is defined in Section 1.2.1 of the Agreement.



“Key Subcontractors” is defined in Section 18.1 of the Agreement.



“Level” means:





Level 1 — Routine event. Level 1 help desk is the human single point of contact for all
technology-related problems (internal applications to shrink-wrapped software; LANs;
hardware break/fix and more) and Service Requests. Incidents not resolved at the Level 1
support are passed to Level 2 and/or Level 3 support personnel. Level 1 is involved mostly
in Incident management (e.g., including user management, Incident management,
password/access security, coordinating IMACs).




Level 2 — Specialized problem or Symetra executives. Level 2 support resolves escalated
Incidents that require greater depth of knowledge (e.g., IT service tower subject matter
expert), standard desk side support and executive desk side and/or telephone support.




Level 3 — Complex problem. Level 3 support resolves escalated Incidents that require Third
Parties such as hardware and software vendors, Symetra technical resources and or other
service providers to assist or resolve issues.



ATTACHMENT P



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“Local Currency” is defined in Section 6.1.6 of the Agreement.



“Losses” is defined in Section 15.1.1 of the Agreement.



“Malware” means software designed to infiltrate or damage a computer system without the owner’s
informed consent. Software is considered malware based on the perceived intent of the creator
rather than any particular features. Malware includes computer viruses, worms, Trojan horses, most
rootkits, spyware, dishonest adware, crimeware and other malicious and unwanted software.



“Measurement Interval” means the period during which a given SLA is measured (e.g., one (1) month,
one (1) year, etc.).



“Monthly At-Risk Amount” means, for each month, [***] percent ([***]%) of the Fees payable in
respect of that month (before giving effect to any Fee Reductions and/or Corrective Assessments).



“New Country” is defined in Section 1.3.2 of the Agreement.



“NWSC” means the ACS Northwest Service Center located in Hillsboro, Oregon.



“OES”or “OESs” means operating environment specification(s).



“Original Agreement” is defined in the
opening paragraph of the Agreement.



“Original Effective Date” is defined in the opening
paragraph of the Agreement.



“Other Services” is defined in Section 6.1.4 of the Agreement.



“Out-of-Scope Service(s)”is defined in Section 2.9.1 of the Agreement.



“Out-of-Scope Work Order” is
defined in Section 2.9.1 of the Agreement.



“Party”or “Parties” means, individually or collectively, Symetra and/or ACS.



“Person” means any natural person, corporation, limited liability company, limited liability
partnership, general partnership, limited partnership, trust, association, governmental
organization or agency, political subdivision, body politic or other legal person or entity of any
kind, legally constituted.



“Personal Information Statutes” is defined in Section 14.5 of the Agreement.



“Personnel” means: (a) with respect to Symetra, the employees, representatives, contractors (but
specifically excluding ACS and its contractors, including Subcontractors) and agents of Symetra




 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



ATTACHMENT P



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and its Affiliates; and (b) with respect to ACS, the employees, representatives, contractors,
subcontractors and agents of ACS, its Affiliates and its Subcontractors.



“Pricing Band” means [***] percent ([***]%) above or below the applicable Baseline.



“Priority Levels” is synonymous with Severity Levels.



“Problem” means any dispute or problem arising out of or relating to this Agreement, including
those that relate to any of the following:





     (a) an alleged failure by either Party to perform its obligations under this
Agreement;




     (b) an alleged inadequacy or delay of either Party’s performance under this Agreement;




     (c) a request for products, services or resources, where the Parties disagree whether
such products, services or resources are within the scope of the Services (and therefore
included in the Fees) or otherwise within the scope of this Agreement; and/or




     (d) a disagreement as to the responsibilities either Party has under this Agreement.


“Procured Technology” is defined in Section 2.4 of the Agreement.



“Rate Differential” is defined in Section 4(b) of Attachment A.



“Records” is defined in Section 7.4.2.2 of the Agreement.



“Receiving Party” means the Party that has received Confidential Information from the other Party
or such other Party’s Personnel.



“Relief Event” is defined in Section 2.2.4 of the Agreement.



“Renewal Term” is defined in Section 9.1.2 of the Agreement.



“Replacement Provider” is defined
in Section 10.1 of the Agreement.



“Resource Unit” or “RU” means, for each Service described in the applicable Service Tower Schedule,
the quantity or number of units of resource included in the Annual Services Fees (e.g., a certain
number and type of servers).



“Resources” is defined in Section 2.7 of the Agreement.



“Restatement Date” is defined in the opening paragraph of the Agreement.



 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.




ATTACHMENT P



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“RFP” is defined in the Recitals.



“Root Cause Analysis” is a problem analysis process undertaken to identify and quantify the
underlying cause(s) of an Incident, and document the necessary corrective actions to be taken to
prevent recurring problems and/or trends which could result in problems.



“RRC” means reduced resource credit.



“Rules” is defined in Section 17.2 of the Agreement.



“SAS 70” means the American Institute of Certified Public Accountants’ Statement on Auditing
Standards (SAS) No. 70, Reports on the Processing of Transactions of Service Organizations, and any
replacement or successor standard.



“SAS 70 Type II Audit” means an audit conducted pursuant to SAS 70 that results in a report that
both describes an organization’s description of controls at a specific point in time and includes
detailed testing of those controls over a minimum six (6) month period, or any replacement or
successor audit standard or process.



“Schedule Time” is the time during which Service is to be operational as designated in the
applicable Service Tower Schedule. All references to schedule time (e.g., 0730 hours) in the SLA
tables are local time for the point of service.



“SDRM”
is synonymous with Service Delivery Reference Manual.



“Secretary” means the Secretary of Health and Human Services, or any replacement or successor body.



“Security Standards” is defined in Section 14.4.2 of the Agreement.



“Self-Help” means automated/electronic means made available directly to End-Users to assist in
fulfilling various Service Requests not requiring personal assistance, including the End-User’s
ability to track ticket status and enter Service Requests without calling the help desk.



“Service Delivery Reference Manual” is defined in Section 2.6.1 of the Agreement.



“Service Rates” is defined in Section 6.1.4 of the Agreement.



“Service Request” means a service request initiated by a call, an e-mail, or other electronic
format regarding a range of support -specific in-scope and out-of-scope service offerings.



“Service Tower” or “Service Tower Services” means each of the categories of Services described in
the applicable Service Tower Schedule.



“Service Tower Schedule” means the applicable Schedule 2.




ATTACHMENT P


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“Service Level Agreement” means a standard for performance of the Services that has an associated
SLR.



“Service Level Requirement” means, for an SLA, the minimum expected level of performance for that
SLA.



“Service Level Report” is defined in Section 2.2.2(b) of the Agreement.



“Services” means all of the services, functions and activities in any one or more of the following
categories:





     (a)
the services described in Schedule 1, Schedules 2A, 2B, 2C, 2D, 2E, 2F, 2G and 2H
and in any additional Service Tower Schedules that may be agreed to by the Parties
following the Restatement Date;




     (b) any other services specified elsewhere in this Agreement and not designated as
Other Services;




     (c) any other IT-related services that are requested by Symetra from time-to-time that
do not require additional start-up expenses or the use of additional resources not
otherwise required for the performance of the services described in subsections (a), (b),
(d) and (e) of this definition;




     (d) any services, functions, responsibilities or tasks not specifically described in
this Agreement that are required for the proper performance of any of the foregoing and
that are an inherent part of, or a necessary sub-part included within, any of the
foregoing; and




     (e) any management, planning and other services that are ancillary to, and appropriate
for the performance of, any of the foregoing.


“Severity Levels” (a/k/a “Priority Levels”) are defined categories that identify the degree of
business criticality and importance to Symetra of specific Incidents, and the associated ACS
response requirements for any such Incident. The following Severity Level table categories and
descriptions apply to all Services:




	 	 	 
	Priority Level	 	Description
	1 — Emergency/Urgent

	 	The problem has caused a complete and immediate work stoppage affecting a
primary business process or a broad group of users such as an entire depart-
ment, floor, branch, line of business, or external customer. No work around
available. Examples: major application problem (e.g., payroll, call center, etc.);
severe problem during critical periods (e.g., month-end processing); security
violation (e.g., denial of service, widespread virus, etc.).
	 
	 	 
	2 — High

	 	A business process is affected in such a way that business functions are severely degraded, multiple users are impacted or a key customer is affected. A workaround may be available; however, the workaround is not easily sustainable.
Examples: major application problem (e.g., Exchange), VIP support.
	 
	 	 
	3 — Medium

	 	A business process is affected in such a way that certain functions are unavailable 






ATTACHMENT P



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	Priority Level	 	Description
	 

	 	to End Users or a system and/or service is degraded. A workaround may
be available. Examples: telecommunications problem (e.g., Blackberry, PBX
digital/analog card); workstation problem (e.g., hardware, software).
	 
	 	 
	4 — Low

	 	An incident that has little impact on normal business processes and can be
handled on a scheduled basis. A workaround is available. Examples: User
requests (e.g., system enhancement); peripheral problems (e.g., network printer); preventative maintenance benchmarks.





“Shared Resources” is defined in Section 2.5.6 of the Agreement.



“SL1 (Storage Level 1)” means SAN storage based upon a utility pricing model that is subject to
storage SLAs requiring data set restoration to commence within three (3) hours or less following a
request. SL1 applies to both mainframe and midrange/server systems.



“SL2 (Storage Level 2)” means SAN storage based upon a utility pricing model that is subject to
storage SLAs requiring data set restoration to commence within eight (8) hours or less following
request. . SL2 applies to both mainframe and midrange/server systems.



“SLA” is synonymous with Service Level Agreement.



“SLR” is synonymous with Service Level Requirement.



“Software”
means the Symetra Software and/or the ACS Software, as applicable.



“Software Enhancements” means, in respect of any Software, any modification, enhancement, update,
upgrade, new release, new version, error correction, patch, bug fix and/or any other Derivative
Works thereof.



“SOP”or “SOPs” means standard operating procedure(s).



“SOX Laws” means the Sarbanes-Oxley Act of 2002, applicable rules and regulations issued by the
U.S. Securities and Exchange Commission and applicable rules and regulations of the Public Company
Accounting Oversight Board including, without limitation, provisions relating to internal controls
over financial reporting, as any of the foregoing may have been and/or may be amended from time to
time.



“Spec Sheet” means the Symetra Program Service Level Metrics document that reflects the Parties’
mutually agreed upon performance metrics, including the formula, measurement intervals, and
measurement tools, for determining ACS’ performance respecting each SLA’s SLR. The Spec Sheet may
be updated from time to time upon written agreement of the Parties.



“Speed-to-Answer” means the total elapsed time from the point that the help desk automated call
director (ACD) call circuitry places a call into queue until a human operator picks up the call.




ATTACHMENT P


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“Subcontractor” means, subject to the terms of Section 18.1, any Person other than ACS including,
without limitation, any ACS Affiliate, that provides Services to Symetra pursuant to an agreement
(whether oral or written) with ACS.



“Substantially Dedicated Resources” means those ACS Personnel that dedicate fifty percent (50%) or
more of their work time to providing Services, all of whom shall be identified periodically by ACS
pursuant to the requirements set forth in Section 3.1.2 of the Agreement.



“Symetra” is defined in the opening paragraph of the Agreement.



“Symetra Cap” is defined in Section 11.1 of the Agreement.



“Symetra Competitors” means the entities set forth in Addendum 1 to this Attachment P. Either Party
may propose from time to time following the Restatement Date to modify the list of Symetra
Competitors to include (or exclude) any other insurance and/or financial services company that
markets annuities, life insurance, disability insurance, medical excess loss insurance, and/or
limited benefit health insurance through independent agents. If the other Party objects to any
proposed modification to Addendum 1 to this Attachment P, the Problem resolution procedures set
forth in Article 17 of the Agreement shall apply.



“Symetra Confidential Information” means all records, data and other information of Symetra and/or
its Affiliates that is disclosed to ACS Personnel, whether in tangible, intangible and/or oral
form, and whether in written form or readable by machine, including, without limitation:





     (a) all Symetra Data;




     (b) all financial information, personnel information, customer information, reports,
documents, correspondence, plans and specifications relating to Symetra and/or its
Affiliates;




     (c) all technical information, materials, data, reports, programs, documentation,
diagrams, ideas, concepts, techniques, processes, inventions, knowledge, know-how, and
trade secrets, developed or acquired by Symetra and/or its Affiliates, including Work
Product;




     (d) any information that Symetra Personnel identifies to ACS as confidential by a
stamp or other similar notice; and




     (e) all other records, data or information collected, received, stored or transmitted
in any manner connected with the provision of Services hereunder.


Symetra Confidential Information shall not include information that ACS can demonstrate was: (f) at
the time of disclosure to ACS Personnel, in the public domain; (g)
after disclosure to ACS Personnel, published or otherwise made a part of the public domain through
no fault of ACS Personnel; (h) in the possession of ACS Personnel at the time of disclosure, if the
ACS Personnel was not then under an obligation of confidentiality with respect thereto; (i)
received after disclosure




ATTACHMENT P



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by Symetra Personnel to ACS Personnel from a Third Party who had a lawful right to disclose
such information to ACS Personnel; or (j) independently developed by ACS Personnel without
reference to Symetra Confidential Information. For purposes of this provision, information is in
the public domain if it is generally known (through no fault of ACS Personnel) to Third Parties who
are not subject to nondisclosure restrictions with respect to such information.



“Symetra Data” means, in or on any media or other form of any kind: (a) all data that is in the
possession of Symetra and/or its Affiliates, and all data concerning or indexing such data
(regardless of whether or not owned by Symetra and/or its Affiliates or generated or compiled by
Symetra and/or its Affiliates); (b) all personal data, meaning any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, including
sensitive data (as defined in the Act) which is under, or subject to or intended to be subject to
processing (as defined in the Act) by ACS pursuant to this Agreement; and (c) all other records,
data, files, input materials, reports, forms and other such items that may be received, computed,
developed, used or stored by ACS Personnel from, for or on behalf of Symetra and/or any of its
Affiliates, or in connection with the Services.



“Symetra Equipment” means the Symetra-Owned Equipment and/or the Symetra-Leased Equipment, as
applicable.



“Symetra Facilities” is defined in Section 4.7.1 of the Agreement.



“Symetra Holidays” are: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day
and Christmas Day.



“Symetra Indemnitees” means Symetra and its Affiliates, and each of their respective directors,
officers, employees, attorneys, agents, representatives, consultants, successors and assigns.



“Symetra Laws” is defined in Section 14.1 of the Agreement.



“Symetra-Leased Equipment” is defined in Section 4.1.1 of the Agreement.



“Symetra-Owned
Equipment” is defined in Section 4.1.1 of the Agreement.



“Symetra
Project Executive” is defined in Section 1.2.2 of the Agreement.



“Symetra
Service Delivery Manager” is defined in Section 1.2.3 of the Agreement.



“Symetra
Sites” is defined in Section 2.2.3 of the Agreement.



“Symetra Software” means the Category 3 Software, the Category 4 Software and the Category 6
Software, as applicable.



“System Testing” means, for purposes of Schedule 2G, user acceptance testing (UAT) of output
enhancements or additions, including validation of forms output design and layout, validation of
ingestion into E2 Vault and/or iProof, and online viewing and handling of ingested output.




ATTACHMENT P



Page 15 of 17




 









 




“Technology Plan” is defined in Section 2.5.4 of the Agreement.



“Term” means the Initial Term and any Renewal Terms.



“Termination Date” means 11:59 p.m. on the last day of the Disentanglement Period.



“Termination Fee” is defined in Section 9.2.1 of the Agreement.



“Termination Notice” means a written notice of termination delivered by one Party to the other in
accordance with the terms of the Agreement.



“Third Party” means a person or entity other than the Parties and their respective Affiliates.



“Third-Party Resources” is defined in Section 2.7 of the Agreement.



“Third-Party Works” is defined in Section 12.1.5 of the Agreement.



“Transition Plan” is defined in Section 2.3.1 of the Agreement.



“Triggering Event” is defined in Section 9.2.1 of the Agreement.



“UCITA” is defined in Section 19.14 of the Agreement.



“Underlying Works” means all works of authorship fixed in any tangible medium of expression that:
(a) had already been conceived, invented, created or acquired by ACS or its Personnel prior to the
Original Effective Date and that were not conceived, invented or created for Symetra’s use or
benefit in connection with this Agreement; or (b) are conceived, invented, created or acquired by
ACS or its Personnel after the Original Effective Date, but only to the extent such works of
authorship do not constitute Work Product. An Underlying Work includes all intermediate and partial
versions thereof, as well as all source code, object code, documentation, formulae, processes,
algorithms, designs, specifications, inventions, discoveries, concepts, improvements, materials,
program materials, software, flow charts, notes, outlines, lists, compilations, manuscripts,
writings, pictorial materials, schematics, apparatus, methods, techniques, other creations, and the
like, whether or not patented or patentable or otherwise protectable by law.



“Variable Charges” means charges that vary in amount from month to month including, without
limitation, ARCs and RRCs, telephone usage charges and the like.



“Weighting Factor” means, for any SLA, the percentage factor that is applied to the Monthly At-Risk
Amount for purposes of calculating Fee Reductions in the event of any failure with respect to that
SLA during a given Measurement Interval. The Table attached to Schedule 5 specifies the Weighting
Factor for each SLA as of the Restatement Date.



“Work Product” means all works of authorship fixed in any tangible medium of expression (including,
without limitation, computer programs), and all intermediate and partial versions




ATTACHMENT P



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thereof, as well as all source code, object code, documentation, formulae, processes, algorithms,
designs, specifications, inventions, discoveries, concepts, improvements, ideas, know-how,
techniques, materials, program materials, software, flow charts, notes, outlines, lists,
compilations, manuscripts, writings, pictorial materials, schematics, apparatus, methods,
techniques, other creations, and the like, whether or not patented or patentable or subject to
copyright, or otherwise protectable by law, that are created, invented or conceived for the use or
benefit of Symetra in connection with this Agreement: (a) by any ACS personnel, any Symetra
personnel, where “personnel” includes employees, contractors (including, in the case of ACS,
Subcontractors), agents and the like; (b) any Person who was an employee of Symetra and then became
an employee of ACS or any of its contractors (including Subcontractors) or agents, where, although
creation or reduction-to-practice is completed while the Person is an employee of ACS or such
contractors (including Subcontractors) or agents, any portion of the same was created, invented or
conceived by such Person while an employee of Symetra.




ATTACHMENT P



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ADDENDUM 1

SYMETRA COMPETITORS





	1.	 	AIG Life Group
	 
	2.	 	Hartford Life Group
	 
	3.	 	Metropolitan Life & Affiliated
	 
	4.	 	AXA Equitable Group
	 
	5.	 	AEGON USA Inc. (including Transamerica)
	 
	6.	 	Allianz Insurance Group
	 
	7.	 	Manulife Financial
	 
	8.	 	Genworth Financial Group
	 
	9.	 	Allstate Financial (including Lincoln Benefit Life)
	 
	10.	 	ING Group
	 
	11.	 	New York Life Group
	 
	12.	 	Pacific Life Group
	 
	13.	 	Ameriprise Financial
	 
	14.	 	Citigroup
	 
	15.	 	Jackson National Group
	 
	16.	 	Lincoln National Group (including Jefferson-Pilot Corp.)
	 
	17.	 	John Hancock Financial Svs Group
	 
	18.	 	Prudential of America Group
	 
	19.	 	MassMutual Financial Group
	 
	20.	 	Northwestern Mutual Group
	 
	21.	 	Sun Life Financial Group
	 
	22.	 	Sammons Financial Group
	 
	23.	 	American National Group
	 
	24.	 	Thrivent Financial Lutherns
	 
	25.	 	Old Mutual US Life Holdings
	 
	26.	 	Western & Southern Life Group
	 
	27.	 	Phoenix Life Group
	 
	28.	 	AmerUs Group
	 
	29.	 	Ohio National Life Group
	 
	30.	 	AFLAC Incorporated Group
	 
	31.	 	Guardian Life
	 
	32.	 	American Equity Investment Grp.
	 
	33.	 	Principal Life Insurance Co.
	 
	34.	 	Assurant
	 
	35.	 	Security Benefit Group
	 
	36.	 	TIAA Group
	 
	37.	 	Conseco Insurance Group
	 
	38.	 	Nationwide Life Insurance Companies
	 
	39.	 	Protective Life
	 
	40.	 	Riversource
	 
	41.	 	Integrity Life





ADDENDUM 1 TO ATTACHMENT P




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ADDENDUM 2

ACS COMPETITORS





	1.	 	Acxiom Corporation - print
	 
	2.	 	CGI Group
	 
	3.	 	Computer Sciences Corporation/CSC
	 
	4.	 	Cognizant
	 
	5.	 	EDS, an HP Company
	 
	6.	 	Fujitsu America, Inc.
	 
	7.	 	HCL Technologies, Ltd
	 
	8.	 	Hewlett-Packard Development Company, L.P.
	 
	9.	 	IBM Corporation International Business Machines Corp.
	 
	10.	 	ITC Infotech
	 
	11.	 	Infosys Technologies
	 
	12.	 	LASON Inc - print
	 
	13.	 	L&T (Larsen & Toubro)
	 
	14.	 	Mahindra Satyam
	 
	15.	 	Perot Systems Corporation
	 
	16.	 	SOURCECORP, Inc - print
	 
	17.	 	Unisys Corporation
	 
	18.	 	Wipro Technologies
	 
	19.	 	Xerox Corporation - print





ADDENDUM 2 TO ATTACHMENT P




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ATTACHMENT Q

APPROVED AUDITORS





	1.	 	KPMG
	 
	2.	 	Ernst & Young
	 
	3.	 	PricewaterhouseCoopers
	 
	4.	 	Deloitte




If any of the above-listed firms becomes an ACS Competitor, then such firm shall be excluded from
the foregoing list of approved auditors as long as such firm remains an ACS Competitor.




ATTACHMENT Q




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ATTACHMENT R

SERVICE DELIVERY REFERENCE MANUAL CONTENTS 



The following provides the ACS table of contents template for ACS service delivery reference
manuals. The minimally required contents for the Service Delivery Reference Manual to be delivered
for Symetra shall include the following as well as the content required by the terms of Section
2.6.2 of the Agreement.




	 	 	 	 	 
	1.    General. Fee Reductions and Corrective Assessments are designed to encourage the consistent
and timely delivery of Services and value to Symetra. Fee Reductions are not intended to
compensate Symetra for damages, but rather to estimate the diminished value of the Services
actually provided. The goal of Fee Reductions and Corrective Assessments is not to penalize
ACS, but to provide a greater incentive to achieve the Agreement’s stated objectives and focus
ACS on Symetra’s critical needs
	 	 	1	 
	2.    SLAs
	 	 	1	 
	       2.2  Fee Reductions. The Fee Reductions for ACS’ failure to achieve any SLR shall be equal to the
product of: (a) the Monthly At-Risk Amount, multiplied by (b) the Weighting Factor for the SLR that
was missed. For example, given the following assumptions: (c) the Fees in the applicable month are
One Million Dollars ($1,000,000); (d) the Monthly At-Risk Amount therefore equals [***] Dollars ($[***]) ([***] percent ([***]%) of the Fees for that month); and (e) an
SLR failure occurs with respect to an SLA having a [***] percent ([***]%) Weighting Factor, Fee
Reductions would be calculated as follows:
	 	 	1	 
	       2.3  Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any Fee Reductions earned in
respect of an SLA that has a Weighting Factor that is less than
[***] percent ([***]%) if the SLR for
that SLA is achieved for three (3) consecutive Measurement Intervals following the Measurement
Interval in which the last failure to comply with that SLR occurred
	 	 	1	 
	OPTIONAL/ALTERNATE STANDARD CHAPTERS
	 	 	8	 
	 
	 	 	 	 
	       2.3  Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any
Fee Reductions earned in respect of an SLA that has a Weighting Factor
that is less than [***] percent ([***]%) if the SLR for that SLA is
achieved for three (3) consecutive Measurement Intervals following the
Measurement Interval in which the last failure to comply with that SLR
occurred.
	 	 	1	 
	OPTIONAL/ALTERNATE STANDARD CHAPTERS
	 	 	8	 






	 
	3     Request for Service

	  3.1   Objectives and Scope

	  3.2   Service Request Summary

	     3.2.1   RFS Tracking Tools







 




Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.



ATTACHMENT R




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	3.2.2   Conversion to Change Request

	3.2.3   Out-of-Scope Request

	3.3   End-User Requests

	3.3.1   Register and Approve

	3.3.2   Assess and Plan

	3.3.3   Implement

	3.3.4   Close

	3.4   CLIENT Service Requests to ACS

	3.4.1   Register and Approve

	3.4.2   Assess Request

	3.4.3   Prioritize and Plan

	3.4.4   Evaluate Contract/Estimate Cost

	3.4.5   Implement Request

	3.4.6   Close Request

	3.4.7   Reporting the Request Status

	 

	4   Project Management

	4.1   Overview of Project Management

	4.2   Project Management

	4.2.1   Objectives

	4.2.2   Scope

	4.2.3   Frequency or Triggers

	4.2.4   Guidelines and Policies

	4.2.5   Assumptions

	4.2.6   Diagram

	4.2.7   Roles and Responsibilities

	4.2.8   Tasks

	4.2.9   Touch Points

	4.3   Direct and Manage Project Execution

	4.3.1   Objectives

	4.3.2   Scope

	4.3.3   Frequency or Triggers

	4.3.4   Guidelines and Policies

	4.3.5   Assumptions

	4.3.6   Diagram

	4.3.7   Roles and Responsibilities

	4.3.8   Tasks

	4.3.9   Touch Points

	4.4   Project Closure

	4.4.1   Objectives

	4.4.2   Scope

	4.4.3   Frequency or Triggers

	4.4.4   Guidelines and Policies

	4.4.5   Assumptions

	4.4.6   Diagram

	4.4.7   Roles and Responsibilities







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	4.4.8   Tasks

	4.4.9   Touch Points

	 

	5   Incident Management

	5.1   Objectives and Scope

	5.2   Managing Incidents

	5.2.1   Guidelines

	5.2.2
  Knowledgebase and Call Lists

	5.2.3   Assigning Tickets

	5.2.4   Priority Matrix/Severity Levels

	5.3   Managing and Escalating SEV1 and SEV2 Incidents

	5.3.1   Contacting On-Call Support

	5.3.2   Notification Timeline

	5.3.3   Downgrading a SEV1 Ticket

	5.4   Working Incidents to Resolution and Closure

	5.4.1   Resolution

	5.4.2   Closing Tickets

	5.4.3   Reopening Closed Tickets

	5.5   Measuring and Reporting Incident Activity

	5.6   Incident Management Process

	5.7   Situation Management

	5.8   Incident Process Relationship Management

	 

	6   Problem Management

	6.1   Objectives and Scope

	6.2   Roles and Responsibilities

	6.2.1   ACS Account Team

	6.2.2   Problem Owner

	6.2.3   Senior Management

	6.3   Problem Management Process Overview

	6.4   Root Cause Analysis

	 

	7   Change Management

	7.1   Objectives and Scope

	7.2   Change Management Process Overview

	7.3   Roles and Responsibilities

	7.4   Types of Change

	7.4.1   Planned Change

	7.4.2   Emergency Change

	7.4.3   Quick Change

	7.5   Change Assessment

	7.5.1   Priority Assessment

	7.6   Change Reporting

	7.7   Closing a Change

	7.8   Change Control Cycle Overview







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	8   Release Management

	8.1   Objectives and Scope

	8.2   Release Management Process Overview

	8.2.1   Release Class

	8.2.2   Emergency Releases

	8.2.3   Change Management

	8.2.4   Release Management Overview Diagram

	8.3   Roles and Responsibilities

	8.4   Release Management Process

	8.4.1   Release Management Process Diagram

	8.4.2   Process Workflow Description

	8.5   Release Management Activities

	8.5.1   Planning

	8.5.2   Building

	8.5.3   Testing

	8.5.4   Preparing

	8.5.5   Deploying

	8.5.6   Reviewing

	8.6   Emergency Release Procedure

	8.7   Release Management Reports

	 

	9   Financial Management

	9.1   Objectives and Scope

	9.2   Invoicing

	9.2.1   Base Fee Invoice

	9.2.2   Adjustments Invoice

	9.2.3   Transition Invoice

	9.2.4   Credits

	9.2.5   Invoicing Process

	9.3   Pricing

	9.4   Procurement

	9.5   Contract Modifications

	9.6   Benchmarking

	9.6.1   Roles and Responsibilities

	9.6.2   Benchmarking Process

	9.6.3   Replacing a Benchmarker

	 

	10   Capacity Management

	10.1   Objectives and Scope

	10.2   Capacity Management Process

	10.3   Roles and Responsibilities

	10.4   Capacity Management Process Overview

	10.5   Developing the Capacity Plan

	10.5.1   Capacity Plan Process

	10.5.2   Identify Planned Projects

	10.5.3   Prepare Capacity Documentation







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	10.5.4   Determine Adequate Capacity

	10.5.5   Perform Predictive Analysis

	10.5.6   Identify Service Upgrades

	10.5.7  
Evaluate Requests for Change and External Changes

	10.5.8   Evaluate New Technologies and Techniques

	10.5.9   Review Capacity Plans

	10.6   Monitoring and Analyzing Capacity

	10.6.1   Monitor Service Capacity

	10.6.2   Perform Predictive Analysis

	10.6.3   Report Measurements

	10.7   Tuning and Maintaining Performance

	10.7.1   Tuning Performance

	10.7.2   Maintaining Performance

	10.8   Measuring, Monitoring, and Reporting

	10.8.1   Measure Capacity

	10.8.2   Monitor Capacity

	10.8.3   Report Capacity

	10.9   Key Performance Indicators (KPIs)

	 

	11   Configuration Management

	11.1   Objectives and Scope

	11.2   Configuration Management Process Overview

	11.3   Roles and Responsibilities

	11.4   Configuration Items (CIs)

	11.4.1   Configuration Management Database (CMDB)

	11.4.2   CI to CI Relationships

	11.4.3   CMDB Data

	11.5   Adding, Updating, and Auditing CIs

	11.6   ServiceCenter and AssetCenter

	11.7   CI Tracking Services

	11.7.1   Inventory

	11.7.2   Audits

	11.7.3   Software CI Management

	 

	12   Availability Management

	12.1   Objectives and Scope

	12.2   Availability Management Overview

	12.2.1   Planning

	12.2.2   Improving

	12.2.3   Reporting

	12.2.4   Process Illustration

	12.3   Roles and Responsibilities

	12.4   Availability Management Process

	12.5   Availability Planning

	12.5.1   Identifying Requirements

	12.5.2   Designing for Availability







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	12.6   Improving Availability

	12.6.1   Maintaining and Reviewing Availability Requirements

	12.6.2   Developing Availability Plans

	12.7   Availability Reporting

	 

	13   IT Service Continuity Management

	13.1   Objectives and Scope

	13.2   ITSCM Process Overview

	13.3   Touch Points

	13.3.1   ITIL Touch Points

	13.3.2   ACS/PHHS Touch Points

	13.4   Roles and Responsibilities

	13.5   Disaster Recovery Plan

	13.5.1   PHHS Recovery

	13.5.2   Data Center Recovery

	13.5.3   Support Recovery

	13.6   Disaster Recovery Exercise

	 

	14   Information Security Management

	14.1   Objectives and Scope

	14.2   Information Security Management Overview

	14.3   Roles and Responsibilities

	14.4   Logical Security

	14.4.1   User IDs

	14.4.2   Password Policies

	14.4.3   Access Standards

	14.4.4   Authority Levels

	14.5   Automated Monitoring and Detection

	14.5.1   Monitoring Access and Use

	14.5.2   ACS Intrusion Detection Systems

	14.6   Data/Information Policies

	14.6.1   Dual Control/Segregation of Duties

	14.6.2   Internal/External Audit Support

	14.7   Change Control and Security

	14.8   Security Incident Policies

	14.8.1   Reportable Security Incident Definition

	14.8.2   Incident Notification

	14.8.3   Incident Mitigation and Investigation

	14.8.4   General Investigation

	14.8.5   HIPAA Considerations

	14.8.6   Other Security Incidents

	14.9   Policies Governing Business Unit Security Plans

	14.9.1   Virus Incidents

	14.9.2   Information Technology Security

	14.9.3   Malicious Denial of Service Attacks

	14.10 Physical Security







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	14.11   Exceptions

	14.12   Violations

	14.13   References

	 

	15   Service Desk

	15.1   Objectives and Scope

	15.2   Working Incidents from First Contact to Resolution

	15.2.1   Managing Call Routing

	15.2.2   Preparing to Handle Incidents

	15.2.3   Receiving a Call and Opening a Call Record

	15.2.4   Identifying Authorized Users

	15.2.5   Defining Incident or Specifying Request

	15.2.6   Resolving Incident on First Contact

	15.2.7   Assigning Incident Record to Level 2 Resolution Services

	15.2.8   Determining Incident Severity and Priority

	15.2.9   Handling Critical/SEV 1 and High/SEV 2 Incidents

	15.3   Functional Support Group Assignment

	15.4   Monitoring Queues

	15.5   Monitoring the Outlook Public Folder

	15.6   Working an Incident Reported by Email

	15.6.1   Email Incident Process

	15.6.2   Documenting Incidents Worked

	15.7   Service Desk Relationship Management

	15.8   Customer Satisfaction

	15.9   Third Parties

	15.10 Voicemails

	15.11 Web Portal Incident/Requests

	15.12 Request Validation

	15.13 Instant Messaging Chat with Functional Support Groups

	 

	16   Service Reporting

	16.1   Objectives and Scope

	16.2   Roles and Responsibilities

	16.3   Service Reports

	16.4   Service Reporting Overview

	16.4.1   Report Content and Production

	16.4.2   Report Frequency

	16.4.3   Report Distribution

	16.5   Key Performance Indicators

	 

	17   Supplier Management

	17.1   Objective and Scope

	17.2   Supplier Management Overview

	17.3   Roles and Responsibilities

	17.4   Contract/Subcontract Management

	17.4.1   Third-Party Contract Development







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	17.4.2
  Coordination

	17.4.3   Maintenance

	17.4.4   Change Control

	17.4.5   End of Service

	17.5   Multiple Suppliers

	17.6   CLIENT Third-Party Suppliers

	 

	OPTIONAL/ALTERNATE STANDARD CHAPTERS

	 

	16   Training Services

	16.1   Desktop Training

	16.1.1   New
User Setup Training

	16.1.2   Additional Training Support

	16.1.3   Changes to Desktop Tools or Versions

	16.2   iStar and ServiceCenter Application Enhancements

	16.2.1   Notifications

	16.2.2   Training Materials and Delivery

	16.2.3   Training Lead Time







ATTACHMENT R




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ATTACHMENT S

BACKGROUND CHECKS




ACS Personnel in the United States



Criminal background check: seven (7)-year check for felonies and misdemeanors for all places of
residence during the seven (7)-year period preceding the date of the check.




ACS Personnel in Malaysia



Identity check (full name, address, date of birth, ID); verification of employment history,
education, references, PTPTN (higher education), criminal background, driving record; character
assessment, credit and bankruptcy search.



Criminal background check: 7 to 10 years for felonies and misdemeanors for all places of residence
during the seven (7)-year period preceding the date of the check.




ACS Personnel in India



Education (highest qualification obtained) and employment background (last three (3) employers for
director level and above; last two (2) employers for positions below director). At Symetra’s
request, ACS will check the candidate’s criminal history at the local police station.




ACS Personnel in Mexico



Criminal histories provided by candidate, certified by and obtained directly from the police
department; professional references.




ATTACHMENT S



Page 1 of 1