issue as to any material fact and that the moving party is entitled to judgment as a matter of law.”
Fed.R.Civ.P. 56(c). See also Celotex Corp. v. Catrett, 477 U.S. 317,322, 106 S.Ct. 2548, 91 L.Ed.2d
265 (1986). Once the moving party has produced evidence to show that it is entitled to summary
judgment, the party seeking to avoid such judgment must affirmatively demonstrate that a genuine
issue of material fact remains for trial. LINC Fin. Corp. v. Onwuteaka, 129 F.3d 917, 920 (7" Cir.
1997).

In deciding a motion for summary judgment, a court must “review the record in the light most
favorable to the nonmoving party and . . . draw all reasonable inferences in that party’s favor.”
Vanasco v. National-Louis Univ., 137 F.3d 962, 964 (7" Cir. 1998). See also Anderson v. Liberty
Lobby, Inc., 477 U.S, 242, 255, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). Nevertheless, the
nonmovant may not rest upon mere allegations, but “must set forth specific facts showing that there
is a genuine issue for trial.” Fed.R.Civ.P. 56(e). See also Linc, 129 F.3d at 920. A genuine issue of
material fact is not shown by the mere existence of “some alleged factual dispute between the
parties,” Anderson, 477 U.S. at 247, 106 S.Ct. 2505, 91 L.Ed.2d 202, or by “some metaphysical
doubt as to the material facts.” Matsushita Elec. Indus. Co. v. Zenith Radio Corp., 475 U.S. 574,
586, 106 S.Ct. 1348, 89 L.Ed.2d 538 (1986). Rather, a genuine issue of material fact exists only if
“a fair-minded jury could return a verdict for the [nonmoving party] on the evidence presented.”
Anderson, 477 US. at 252, 106 S.Ct. 2505, 91 L.Ed.2d 202. Therefore, if the court concludes that
“the record taken as a whole could not lead a rational trier of fact to find for the nonmoving party,
there is no ‘genuine issue for trial,” and summary judgment must be granted. Matsushita Elec.
Indus. Co., 475 U.S. at 587, 106 $.Ct. 1348, 89 L.Ed.2d 569 (quoting First Nat’l Bank of Arizona

v. Cities Serv. Co., 391 U.S. 253, 289, 88 S.Ct. 1575, 20 L.Ed.2d 569 (1968)).


Business Services, Inc., 135 F.3d389, 401-02 (6" Cir. 1998)(the defendant debt collector’s procedure
manual and computer system were adequate to establish a bona fide error defense because the
alleged violation arose from a clerical error by the creditor-client, not the defendant debt collector).

The Court finds that J.V.D.B.’s alleged “procedures” here do not in any way compare to the
types of procedures and systems found to qualify for the bona fide error defense in Heintz, Union
Corp. and other recited case law. Rather, J.V.D.B.’s first alleged procedure, which entails “rely[ing]”
on its creditor-clients to provide it with the relevant, current and accurate information on a debtor’s
account including whether a debtor has filed for bankruptcy, respectfully, is not even a procedure.
It is merely an unfounded assumption that is not based on any fact or any understanding and/or
agreement with its creditor-clients. J.V.D.B. does not allege, let alone show, that it had any sort of
a formal or informal understanding and/or agreement with Pre-Paid that Pre-Paid would not send
J.V.D.B. debts which were subject to bankruptcy. Moreover, J.V.D.B. has even gone as far as to
admit that it “did not affirmatively ask Pre-Paid whether Turner’s debt was subject to bankruptcy”
and it did not have a contract with Pre-Paid, let alone a written contract stipulating that Pre-Paid
would only send accounts that were current and not subject to bankruptcy. (Supplemental Resps. to
Pl.’s Interrogatories { 12.) Accordingly, J.V.D.B.’s alleged procedure that it “relies” on creditor-
clients to provide it with information regarding whether a debtor has filed for bankruptcy is not one

that can be reasonably viewed as being adapted to avoid an error or violation of the FDCPA.?

The Court further finds that the validation notice letter sent to debtors by Defendant does
not qualify as a procedure under FDCPA/bona fide error defense law. Nor do J.V.D.B.’s other
asserted practices save the situation for J.V.D.B. here. For example, J.V.D.B.’s ceasing collection
activities on accounts once it learns from a consumer (debtor) that the debtor has filed for
bankruptcy does not qualify as a reasonable procedure[s]. Under the circumstances here, such
cessation activities merely constitute after-the-fact conduct on the part of J.V.D.B. and cannot be

(continued...)


unintentionally, and (2) has in place procedures reasonably adapted to avoid the violation it
committed.” Union Corp., 999 F.Supp. at 1141 (citing § 1692k(c)). Specifically, § 1692k(c) of the
FDCPA states:

A debt collector may not be held liable in any action brought under this subchapter

if the debt collector shows by a preponderance of evidence that the violation was not

intentional and resulted from a bona fide error notwithstanding the maintenance of

procedures reasonably adapted to avoid any such error. 15 U.S.C. § 1692k(c).
However, “(t]he mere assertion of good intent, absent a factual showing of actual safeguards
reasonably adopted to avoid violations of the FDCPA, is insufficient” to sustain the bona fide error
defense. Id. (quoting Oglesby, 1993 WL 460841, at *9); see also Green, 792 F.Supp. at 1066 n.5
(rejecting bona fide error defense where the defendant debt collector merely asserted that the error
was unintentional without supplying evidence of procedural safeguards).

Initially, J.V.D.B. alleges that it maintains reasonable procedures that are sufficient or
adapted to avoid a violation of the FDCPA. (Def.’s Mem. at 7-9.) For example, J.V.D.B. alleges that
the first procedure it uses to ensure that it does not collect on bankruptcy accounts is “to rely on its
creditor clients to provide it with all relevant, current and accurate information on a debtor’s account
including whether a debtor has filed for bankruptcy.” (Am. Affirm. Defense J 7.) J.V.D.B. asserts
that its second procedure in handling such accounts is to send a debtor an initial notice which
complies with § 1692g of the FDCPA and contains a § 1692g validation notice. (Ud. 49.) IfJ.V.D.B.
is subsequently advised either orally or in writing of a dispute involving bankruptcy based on the
initial § 1692g notice, J.V.D.B. avers that its employees are trained to handle such a dispute. (/d.)

J.V.D.B. contends that it trains its employees that when a debt is disputed within the thirty-day

validation period, J.V.D.B. may either verify the debt or close the account and cease the collection



DISCUSSION

Turner avers that J.V.D.B. cannot assert a bona fide error defense herein because J.V.D.B.
cannot show by a preponderance of the evidence that the March 29, 2001 debt collection letter was
sent unintentionally and was the result of a bona fide error. (Pl.’s Mem. at 5-8.) Thus, Turner
specifically contends that J.V.D.B.’s bona fide error defense falls short of the standard set by Seventh
Circuit case law and the FDCPA because the principal alleged procedure J.V.D.B. uses to avoid such
errors is to “rely on its creditor clients to provide it with all relevant, current and accurate
information on a debtor’s account including whether a debtor has filed bankruptcy.” (/d. at 6-8; Am.
Affirm. Defense { 7.) Accordingly, Turner alleges that J.V.D.B. failed to adequately maintain
procedures to avoid collecting on debts that do not exist as required by § 1692k(c). (Pl.’s Mem. at
5-8.)

J.V.D.B., on the other hand, alleges that it has set forth a valid bona fide error defense
because it has appropriate procedures in place to avoid pursuing collection on accounts that have
been discharged in bankruptcy. (Def.’s Resp. at 6-9.) Specifically, J.V.D.B. avers that it reasonably
relies on clients to provide it with all relevant, current and accurate information ona debtor’s account
including whether a debtor has filed for bankruptcy and, moreover, if it receives information that an
account is subject to bankruptcy, it will not pursue collection on that account. (Jd. at 7.) Moreover,
J.V.D.B. contends that it is undisputed that it had no knowledge (or notice) that Turner had filed for
bankruptcy when it sent the March 29, 2001 debt collection letter. (/d. at 6, 9.) Furthermore, J.V.D.B.
asserts that once it learned of Turner’s bankruptcy, it ceased all collection activity. (/d. at 9.)

As stated, a debt collector is absolved of liability and satisfies the requirements of the bona

fide error defense if it can show by a preponderance of the evidence that “(1) it violated the FDCPA


unauthorized charges” and even went as “far as to insist that their client[s] verify under oath that
each of the charges was true and correct.” (/d.)

Moreover, Union Corp., supra, is instructive in Turner’s favor. In Union Corp., the court
in considering whether the defendant debt collector knew that it was collecting a fee that was not
authorized by law found that, unlike here, the debt collector’s clients“... are instructed in writing
to submit only those charges to which they are legally entitled.” Union Corp., 999 F.Supp. at 1141.
Moreover, the debt collector, unlike here, had a policy of advising clients to consult with an attorney
before adding any such (unauthorized) fees and took steps which entailed issuing memos to its sales
staff “directing them to reinforce this message to prospective clients.” (/d. at 1141-42.) In those
circumstances, the Union Corp. court found that the defendant debt collector had prevailed on its
bona fide error defense. (Id. at 1142.) See also Beattie v. D.M. Collections, Inc., 754 F Supp.383,
389 (D.Del.1991)(procedures were adequate where the defendant debt collector held periodic
seminars and provided training on FDCPA requirements, gave employees various editions of
FDCPA manuals, issued a memorandum delineating its FDCPA policy and posted cards on
telephones citing language required by the FDCPA); Howe v. Reader’s Digest Ass’n, Inc., 686
F.Supp. 461, 463, 467 (S.D.N.Y. 1988)(summary judgment granted in favor of bona fide error
defense where affidavits delineated the “extensive systems and procedures” which included the use
of an independent auditing agency to ensure compliance with FDCPA requirements); Smith v.
Transworld Systems, Inc., 953 F.2d 1025, 1031 (6" Cir. 1992)(finding that a collection letter mailed
shortly after receiving the consumer’s cease and desist communication letter constituted a bona fide
error because the defendant debt collector introduced an employee’s procedural manual and two

employee affidavits, which showed that the error was at most a clerical error); Lewis v. ACB


Minute Ordr Fort (06/97)

United States District Court, Northern District of Illinois

Name of Assigned Jud i Sitting Judge if Oth
inge Magistrate Budge Jan H. Levin than Assigned Judge
CASE NUMBER 01 C 5896 DATE 5/19/2004
CASE Stephen P. Turner vs. J.V.D.B. & Associates, Inc
TITLE

[In the following box (a) indicate the party filing the motion, e.g., plaintiff, defendant, 3rd party plaintiff, and (b) state briefly the nature
of the motion being presented.)

MOTION:
DOCKET ENTRY:

qd) a Filed motion of [ use listing in “Motion” box above.]

(2) ag Brief in support of motion due

(€)) oO Answer brief to motion due___. Reply toanswerbriefdue___.

(4) Oo Ruling/Hearing on setfor__—sat__—

(5) | Status hearing set for 7/14/2004 at 9:30 A.M..

(6) Oo Pretrial conference[held/continued to] [set for/re-set for]on__—setfor_——sat__.
(7) a Trial[set for/re-setfor]on ss at_—

(8) o [Bench/Jury trial] [Hearing] held/continued to____at

(9) oO This case is dismissed [with/without] prejudice and without costs[by/agreement/pursuant to]

OFRCP4(m) CO Local Rule 41.1 CUFRCP41(a)(1) O FRCP41(a)(2).

(10) MH [Otherdocketentry] Enter memorandum opinion and order on plaintiff’s motion for summary
judgment. Plaintiff’s motion for summary judgment (formerly a motion for judgment on the
pleadings) is hereby granted. Accordingly, defendant’s amended affirmative defense of bona fide
error is dismissed with prejudice.

ab [For further detail see order attached to the original minute order.]

No notices required, advised in open court,
2

No notices required.

nurnber of notices

vw | Notices mailed by judge’s staff.
MAY 9,4 2004

Notified counsel by telephone. date docketed

Docketing to mail notices.
Mail AO 450 form. aes’ docketng au iat Ug

Copy to judge/magistrate judge.

snisroos

date mailed notice

courtroom Ve
SM deputy's “ om
initials

Date/time received in
central Clerk’s Office mailing depay inal



accounts on debts which were subject to bankruptcy petitions was not reasonable, nor was it a
procedure reasonably adapted to avoid violating the FDCPA.
CONCLUSION*
In view of the foregoing, the Court grants Turner’s motion for summary judgment, as a
matter of law, as to J.V.D.B.’s bona fide error defense. Accordingly, J.V.D.B.’s amended affirmative

bona fide error defense is dismissed with prejudice.®

TAN H. LEVIN
United States Magistrate Judge

Dated: May 19, 2004

In view of the Court’s ruling herein, it is deemed unnecessary to consider Plaintiff's and
Defendant’s other arguments raised herein.

‘Turner requests that judgment in the cause should be granted in his favor for J.V.D.B.’s
false statements alleging that he owed a debt which no longer existed because it had been
discharged in bankruptcy. (See, e.g. Pl.’s Reply at 5.) However, this relief is not within the proper
scope of the summary judgment motion herein. A factual trial issue remains as to whether
J.V.D.B. made a false, deceptive or misleading misrepresentation to Turner about the legal status
of Turner’s debt under § 1692e.

on


The Court finds that the district court decision in Hyman v. Tate & Kirlin, No. 02 C 242,
2003 WL 156863 (N.D. Ill. Mar. 24, 2003), cited by J.V.D.B., is clearly distinguishable from the
present case. In Hyman, unlike here, the debt collector had a written contract with the creditor and
an understanding with the creditor that the creditor would not send over bankruptcy accounts.
Additionally, as the Seventh Circuit noted on the case’s appeal:

Because forwarding bankrupt accounts was not only a bad business practice but also

because [the creditor] would immediately notify [the debt collector] ifan account in

bankruptcy slipped through, the district court could reasonably conclude that the

[creditor] would not intentionally forward accounts in bankruptcy in the first

instance. Moreover, the defendants presented evidence that of the accounts referred

to it for collection, only .01% of those accounts were later found to have been in

bankruptcy.’ Given this evidence, the district court did not commit clear error in

concluding that [the debt collector] reasonably relied on the [creditor] not to forward

accounts in bankruptcy.’ Hyman y, Tate & Kirlin, 362 F.3d 965, 967 (7" Cir. 2004).

To reiterate, unlike Hyman, J.V.D.B. has not even alleged, let alone offered any evidence,
that it had a written agreement or any type of understanding with its creditor-clients that clients
would not send J.V.D.B. accounts on debts which were subject to bankruptcy petitions. Moreover,
J.V.D.B. has not shown that its creditor-clients would immediately contact J.V.D.B. if an account
subject to bankruptcy erroneously slipped through the process (and J.V.D.B. has proffered no

evidence of very infrequent reference of bankruptcy accounts to J.V.D.B. for collection). In these

circumstances, J.V.D.B.’s self-proclaimed but baseless “reliance” on its creditor-clients not to send

*(...continued)
considered as the maintenance of preventive procedures reasonably designed to prevent an error
or violation of the FDCPA in the first instance.

3The evidence was that less than 100 times per year on the nearly 1,000,000 accounts the
Hyman defendant handled annually (or less than one one hundredth of one percent) were
accounts referred to it for collection which were later determined to be in bankruptcy.

‘The Seventh Circuit thus affirmed the bench trial finding of the district court.

10


process. (Id. { 10.) J.V.D.B. asserts, however, that Turner never disputed the debt allegedly owed
to Pre-Paid within the thirty-day validation period. (Jd. § 11.)

J.V.D.B. asserts that its third procedure in handling accounts occurs when it receives notice
of a bankruptcy. (Am. Affirm. Defense { 12.) J.V.D.B. states that it trains is employees that once
it receives notice of a bankruptcy, the account is designated as a bankruptcy account and forwarded
to an employee who handles bankruptcy accounts. (/d. J] 13.) All other collection activity on the
account ceases when J.V.D.B. receives notice of a bankruptcy. (/d. J 14.) Moreover, J.V.D.B.
contends that when a debtor advises J.V.D.B. that he or she has filed for bankruptcy, J.V.D.B.
employees are trained to request a copy of the bankruptcy petition, check the petition to see if
J.V.D.B.’s creditor client and/or J.V.D.B. is listed as a creditor and file a notice of claim, if
appropriate. (/d. J 15.) Thus, upon receipt of notice that a debtor has filed for bankruptcy, J.V.D.B.
employees are trained to note in the file and appropriate computer screen that the account is a
bankruptcy account. (/d. J} 16.) Accordingly, J.V.D.B. avers that once it learned of Tumer’s
bankruptcy, it closed its file and no further collection activity occurred on Turner’s account. (/d. §
17)

The Court finds that J.V.D.B.’s above-alleged procedures are insufficient as a matter of law
to sustain a bona fide error defense under the FDCPA. Specifically, J.V.D.B.’s procedures fall short
of the standards established by Seventh Circuit and other relevant case law. In Jenkins v. Heintz, 124
F.3d 824, 834 (7" Cir. 1997), the Seventh Circuit initially recited certain of the procedures the
defendants followed to avoid an FDCPA violation. The Court, then, found that the defendant debt
collectors had satisfied their burden of proving the bona fide error defense because, unlike here, the

defendants maintained “extensive systems” and “elaborate procedures ... to avoid collectin
y' Pp 1s


LEGAL STANDARDS

I, BONA FIDE ERROR DEFENSE

A bona fide error defense can be available to a debt collector under the FDCPA. To establish
a bona fide error defense, a debt collector must show by a preponderance of the evidence that “(1)
it violated the FDCPA unintentionally, and (2) has in place procedures reasonably adapted to avoid
the violation it committed.” Jenkins v. Union Corp., 999 F.Supp. 1120, 1141 (N.D. Ill. 1998)(citing
§ 1692k(c)). Specifically, § 1692k(c) of the FDCPA states:

A debt collector may not be held liable in any action brought under this subchapter

if the debt collector shows by a preponderance of evidence that the violation was not

intentional and resulted from a bona fide error notwithstanding the maintenance of

procedures reasonably adapted to avoid any such error. 15 U.S.C. § 1692k(c).
The bona fide error defense of § 1692k(c) is “unrelated to the issue of whether a plaintiff has proven
a debt collector’s actual knowledge of facts sufficient to sustain a cause of action under § 1692e.”
Union Corp., 999 F.Supp. at 1141 (quoting Hubbard y. National Bond & Collection Assocs., Inc.,
126 B.R. 422, 429 (D.Del. 1991). Moreover, “[t]he mere assertion of good intent, absent a factual
showing of actual safeguards reasonably adopted to avoid violations of the FDCPA, is insufficient”
to sustain the bona fide error defense. Id. (quoting Oglesby v. Rotche, No. 93 C 4183,1993 WL
460841, at *9 (N.D, Ill. Nov. 5, 1993); see also Green v. Hocking, 792 F.Supp.1064,1066 n.5 (E.D.
Mich. 1992)(rejecting bona fide error defense where the defendant debt collector merely asserted that
the error was unintentional without supplying evidence of procedural safeguards).
Il. SUMMARY JUDGMENT

Summary judgment is appropriate where “the pleadings, depositions, answers to

interrogatories, and admissions on file, together with affidavits, if any, show that there is no genuine


and stated that the balance due to Pre-Paid was $97.80. (/d.) The collection letter stated the
following:

This is an attempt to collect a debt and any information obtained will be used for that
purpose.

The above claim has been referred to this office for collection.

Pursuant to Public Law 95-109, unless you notify us within 30 days after receiving

this notice that you dispute the validity of the debt or any portion thereof, this office

will assume this debt is valid. If you notify this office in writing within 30 days from

receiving this notice, this office will obtain verification of the debt or obtain a copy

of a judgment and mail you a copy of such judgment or verification. If you request

. . . in writing within 30 days after receiving this notice, this office will provide you

with the name and address of the original creditor, if different from the current

creditor.

Very truly yours,

J.V.D.B. & Associates, Inc.

Collection Agency
(d.)

As is pertinent here, after receiving the collection letter, Turner forwarded it to his attorney
who subsequently brought suit under 15 U.S.C. § 1692e! of the Fair Debt Collection Practices Act
(“FDCPA”). In his suit, Turner alleges that J.V.D.B. violated § 1692e by telling him that he had to
pay a debt that had been previously discharged in bankruptcy. By doing this Turner alleges J.V.D.B.
misrepresented the legal status of the debt. (/d.)

The Defendant has filed an affirmative defense of bona fide error. Turner has moved for

summary judgment as to this bona fide error affirmative defense.

'Section 1692e provides that “[a] debt collector may not use any false, deceptive, or
misleading representation or means in connection with the collection of any debt.” 15 U.S.C. §
1692e.


IN THE UNITED STATES DISTRICT COURT
FOR THE NORTHERN DISTRICT OF ILLINOIS

EASTERN DIVISION
)
STEPHEN P. TURNER, )
)
Plaintiff, ,)
y Case No. 01 C 5896
v. )
) Magistrate Judge Ian H. Levin
J.V.D.B. & ASSOCIATES, INC., an )
Illinois Corporation, )
)
Defendant. ) DOCKETED
)

MAY 2 4 2004
MEMORANDUM OPINION AND ORDER

Plaintiff Stephen P. Turner (“Turner”) moves for summary judgment as to Defendant’s
affirmative defense of bona fide error in this Fair Debt Collection Practices Act action. For the
reasons hereinafter set forth, the Court grants Turmer’s motion for summary judgment.

BACKGROUND FACTS

On March 17, 2000, Turner filed a Chapter 7 bankruptcy petition. (Pl.’s Mem. at 1.) A debt
in the amount of $97.80 owed to Pre-Paid Local Access Phone Service Company (“Pre-Paid”) was
listed on Turner’s bankruptcy petition. (/d.) Turner’s $97.80 debt to Pre-Paid was discharged in
bankruptcy and Pre-Paid received notice of the discharge on March 22, 2000 and July 5, 2000.
Turner v. I V.D.B. & Assocs. Inc., 330 F.3d 991, 994 (7" Cir. 2003). By July of 2000, Turner’s
bankruptcy was listed on his credit reports. (Id.)

Despite the fact that Turner’s bankruptcy was listed on his credit reports, Pre-Paid turned the
debt over to a debt collector, Defendant J.V.D.B. & Associates, Inc. (“J.V.D.B.”). Turner, 330 F.3d

at 994, J.V.D.B. then senta collection letter printed on its letterhead dated March 29, 2001 to Turner

4