Federal Register / Vol. 86, No. 137 / Wednesday, July 21, 2021 / Notices 38501 

serve the underserved populations that 

the Department assists. 

The Participant Assistance Program 

Customer Survey collects customer 

satisfaction data for a sample of private 

citizens who call into the participant 

assistance program to ask about their 

private sector employer provided 

benefits such as pensions, retirement 

savings, and health benefits. Three types 

of callers are queried: (1) Those who 

need benefit claim assistance; (2) those 

who have a valid benefit claim; and (3) 

those who have an invalid benefit claim. 

The results of the survey are analyzed 

to provide actionable data that could be 

used to improve program performance. 

Examples of improved performance that 

may result from that study include, but 

are not limited to: 

• Being more attuned to inquirers’ 

needs—Benefits Advisors should be 

more adept at identifying issues that 

lead to benefits recoveries and 

enforcement leads 

• Survey data will enable National and 

Regional management to identify 

potential training needs 

• Satisfaction scores will guide EBSA 

leadership to determine which 

Regions need assistance improving 

customer service 

• Scores on individual BAs will reveal 

high performers and allow the agency 

to use those BAs’ techniques as best 

practices for program-wide 

improvement. 

The study will include survey data 

from regional offices in Atlanta, Boston, 

Chicago, Cincinnati, Dallas, Kansas City, 

Los Angeles, New York, Philadelphia 

and San Francisco and District offices in 

Miami, Seattle and Washington. 

Focus of Comments 

The Department is particularly 

interested in comments that: 

• Evaluate whether the collections of 

information are necessary for the proper 

performance of the functions of the 

agency, including whether the 

information will have practical utility; 

• Evaluate the accuracy of the 

agency’s estimate of the collections of 

information, including the validity of 

the methodology and assumptions used; 

• Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

• Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., by permitting electronic 

submissions of responses. 

• Evaluate the effectiveness of the 

additional demographic questions. 

Comments submitted in response to 

this notice will be summarized and/or 

included in the ICR for OMB approval 

of the information collection; they will 

also become a matter of public record. 

Signed at Washington, DC, this 14th day of 

July, 2021. 

Ali Khawar, 

Acting Assistant Secretary, Employee Benefits 

Security Administration, U.S. Department of 

Labor. 

[FR Doc. 2021–15457 Filed 7–20–21; 8:45 am] 

BILLING CODE 4510–29–P 

DEPARTMENT OF LABOR 

Employee Benefits Security 

Administration 

207th Meeting of the Advisory Council 

on Employee Welfare and Pension 

Benefit Plans; Notice of 

Teleconference Meeting 

Pursuant to the authority contained in 

Section 512 of the Employee Retirement 

Income Security Act of 1974 (ERISA), 29 

U.S.C. 1142, the 207th open meeting of 

the Advisory Council on Employee 

Welfare and Pension Benefit Plans (also 

known as the ERISA Advisory Council) 

will be held via a teleconference on 

Thursday, August 26 and Friday, 

August 27, 2021. 

The two-day meeting will begin at 

9:00 a.m. and end at approximately 5:30 

p.m. (ET) each day with a one-hour 

break for lunch. The purpose of the 

open meeting is for Advisory Council 

members to hear testimony from invited 

witnesses and to receive an update from 

the Employee Benefits Security 

Administration (EBSA). 

The Advisory Council will study the 

following topics: (1) Gaps in Retirement 

Savings Based on Race, Ethnicity and 

Gender, and (2) Understanding 

Brokerage Windows in Self-Directed 

Retirement Plans. Descriptions of these 

topics are available on the ERISA 

Advisory Council’s web page at https:// 

www.dol.gov/agencies/ebsa/about-ebsa/ 

about-us/erisa-advisory-council. 

The agenda and instructions for 

public access to the teleconference 

meeting will be available on the ERISA 

Advisory Council’s web page at https:// 

www.dol.gov/agencies/ebsa/about-ebsa/ 

about-us/erisa-advisory-council 

approximately one week prior to the 

meeting. 

Organizations or members of the 

public wishing to submit a written 

statement may do so on or before 

Thursday, August 19, 2021, to Christine 

Donahue, Executive Secretary, ERISA 

Advisory Council. Statements should be 

transmitted electronically as an email 

attachment in text or pdf format to 

donahue.christine@dol.gov. Statements 

transmitted electronically that are 

included in the body of the email will 

not be accepted. Relevant statements 

received on or before Thursday, August 

19, 2021, will be included in the record 

of the meeting. No deletions, 

modifications, or redactions will be 

made to the statements received as they 

are public records. 

Individuals or representatives of 

organizations wishing to address the 

ERISA Advisory Council should 

forward their requests to the Executive 

Secretary on or before Thursday, August 

19, 2021, via email to 

donahue.christine@dol.gov or by 

telephoning (202) 693–8641. Oral 

presentations will be limited to ten 

minutes, time permitting, but an 

extended statement may be submitted 

for the record. 

Individuals who need special 

accommodations should contact the 

Executive Secretary on or before 

Thursday, August 19, 2021, via email to 

donahue.christine@dol.gov or by 

telephoning (202) 693–8641. 

For more information about the 

meeting, contact the Executive Secretary 

at the address or telephone number 

above. 

Signed at Washington, DC. 

Ali Khawar, 

Acting Assistant Secretary, Employee Benefits 

Security Administration. 

[FR Doc. 2021–15462 Filed 7–20–21; 8:45 am] 

BILLING CODE 4510–29–P 

DEPARTMENT OF LABOR 

Agency Information Collection 

Activities; Submission for OMB 

Review; Comment Request; Shipyard 

Employment Standards 

ACTION: Notice of availability; request 

for comments. 

SUMMARY: The Department of Labor 

(DOL) is submitting this Occupational 

Safety and Health Administration 

(OSHA)-sponsored information 

collection request (ICR) to the Office of 

Management and Budget (OMB) for 

review and approval in accordance with 

the Paperwork Reduction Act of 1995 

(PRA). Public comments on the ICR are 

invited. 

DATES: The OMB will consider all 

written comments that agency receives 

on or before August 20, 2021. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 


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