exv10w3






Exhibit 10.3




FIRST AMENDMENT AGREEMENT




     This FIRST AMENDMENT AGREEMENT (this “Amendment”) is made as of the 11th day of
December, 2009 among:



     (a) SYKES ENTERPRISES, INCORPORATED, a Florida corporation (“Borrower”);



     (b) the Lenders, as defined in the Credit Agreement, as hereinafter defined; and



     (c) KEYBANK NATIONAL ASSOCIATION, as the lead arranger, sole book runner and administrative
agent for the Lenders under the Credit Agreement (“Agent”).



     WHEREAS, Borrower, Agent and the Lenders are parties to that certain Credit Agreement, dated
as of March 30, 2009, that provides, among other things, for loans and letters of credit
aggregating Fifty Million Dollars ($50,000,000), all upon certain terms and conditions (as the same
may from time to time be amended, restated or otherwise modified, the “Credit Agreement”);



     WHEREAS, Borrower, Agent and the Lenders desire to amend the Credit Agreement to modify
certain provisions thereof and add certain provisions thereto;



     WHEREAS, each capitalized term used herein and defined in the Credit Agreement, but not
otherwise defined herein, shall have the meaning given such term in the Credit Agreement; and



     WHEREAS, unless otherwise specifically provided herein, the provisions of the Credit Agreement
revised herein are amended effective as of the date of this Amendment;



     NOW, THEREFORE, in consideration of the premises and of the mutual covenants herein and for
other valuable consideration, the receipt and sufficiency of which is hereby acknowledged,
Borrower, Agent and the Lenders agree as follows:



     1. Additions to Definitions. Section 1.1 of the Credit Agreement is hereby amended to
add the following new definitions thereto:



     “Permitted Foreign Subsidiary Loans, Guaranties and Investments” means:




     (a) the investments by Borrower or a Domestic Subsidiary in a Foreign Subsidiary, in
such amounts existing as of the Closing Date and set forth on Schedule 5.11 hereto;




     (b) the loans by Borrower or a Domestic Subsidiary to a Foreign Subsidiary, in such
amounts existing as of the Closing Date and set forth on Schedule 5.11 hereto;




     (c) any investment by a Foreign Subsidiary in, or loan from a Foreign Subsidiary to, a
Company;



 









 






     (d) the guaranty by Borrower of the Indebtedness of Sykes Bermuda pursuant to the Sykes
Bermuda Credit Agreement; and




     (e) after the Closing Date, the loans by a Credit Party to, the investments by a Credit
Party in, and the guaranties by a Credit Party of the Indebtedness of, Foreign Subsidiaries,
up to the aggregate amount, for all such loans, investments and guaranties, but excluding
the guaranty by Borrower permitted pursuant to subpart (d) of this definition, of Twenty
Million Dollars ($20,000,000).




     “Sykes Bermuda” means Sykes (Bermuda) Holdings Limited, a Bermuda exempted company.




     “Sykes Bermuda Credit Agreement” means that certain Credit Agreement among Sykes
Bermuda, the lenders party thereto and Agent, dated as of December 11, 2009, that provides
for a term loan in an aggregate amount not to exceed Seventy-Five Million Dollars
($75,000,000).




     “First Amendment Effective Date” means December 11, 2009.



     2. Deletion of Definition. Section 1.1 of the Credit Agreement is hereby amended to
delete the definition of “Permitted Foreign Subsidiary Loans and Investments”.



     3. Amendment to Borrowing Covenant Provisions. Section 5.8 of the Credit Agreement is
hereby amended to change the lettering of subsection (h) to (i), to amend subsection (g) and to add
a new subsection as a replacement subsection (h), with the revised subsections (g), (h) and (i) to
read as follows:




     (g) Permitted Foreign Subsidiary Loans, Guaranties and Investments;




     (h) Indebtedness of Sykes Bermuda pursuant to the Sykes Bermuda Credit Agreement; and




     (i) in addition to the Indebtedness permitted pursuant to subsection (h) hereof,
unsecured Indebtedness of a Foreign Subsidiary, so long as the aggregate principal amount of
all such Indebtedness for all Foreign Subsidiaries shall not exceed Ten Million Dollars
($10,000,000) at any time outstanding.



     4. Amendment to Investments, Loans and Guaranties Covenant Provisions. Section 5.11
of the Credit Agreement is hereby amended to delete subpart (vi) therefrom and to insert in place
thereof the following:




     (vi) any Permitted Investment or Permitted Foreign Subsidiary Loans, Guaranties and
Investments, so long as no Default or Event of Default shall then exist or would result
therefrom;



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     5. Closing Deliveries. Concurrently with the execution of this Amendment, Borrower
shall:




     (a) cause each Guarantor of Payment to execute the attached Guarantor Acknowledgement
and Agreement; and




     (b) pay all legal fees and expenses of Agent in connection with this Amendment.



     6. Representations and Warranties. Borrower hereby represents and warrants to Agent
and the Lenders that (a) Borrower has the legal power and authority to execute and deliver this
Amendment; (b) the officers executing this Amendment have been duly authorized to execute and
deliver the same and bind Borrower with respect to the provisions hereof; (c) the execution and
delivery hereof by Borrower and the performance and observance by Borrower of the provisions hereof
do not violate or conflict with the Organizational Documents of Borrower or any law applicable to
Borrower or result in a breach of any provision of or constitute a default under any other
agreement, instrument or document binding upon or enforceable against Borrower; (d) no Default or
Event of Default exists, nor will any occur immediately after the execution and delivery of this
Amendment or by the performance or observance of any provision hereof; (e) each of the
representations and warranties contained in the Loan Documents is true and correct in all material
respects as of the First Amendment Effective Date as if made on the First Amendment Effective Date,
except to the extent that any such representation or warranty expressly states that it relates to
an earlier date (in which case such representation or warranty is true an correct in all material
respects as of such earlier date); (f) Borrower is not aware of any claim or offset against, or
defense or counterclaim to, Borrower’s obligations or liabilities under the Credit Agreement or any
Related Writing; and (g) this Amendment constitutes a valid and binding obligation of Borrower in
every respect, enforceable in accordance with its terms.



     7. Waiver and Release. Borrower, by signing below, hereby waives and releases Agent
and each of the Lenders, and their respective directors, officers, employees, attorneys, affiliates
and subsidiaries, from any and all claims, offsets, defenses and counterclaims of which Borrower is
aware, such waiver and release being with full knowledge and understanding of the circumstances and
effect thereof and after having consulted legal counsel with respect thereto.



     8. References to Credit Agreement and Ratification. Each reference that is made in
the Credit Agreement or any other Related Writing shall hereafter be construed as a reference to
the Credit Agreement as amended hereby. Except as herein otherwise specifically provided, all terms
and provisions of the Credit Agreement are confirmed and ratified and shall remain in full force
and effect and be unaffected hereby. This Amendment is a Related Writing.



     9. Counterparts. This Amendment may be executed in any number of counterparts, by
different parties hereto in separate counterparts and by facsimile signature, each of which, when
so executed and delivered, shall be deemed to be an original and all of which taken together shall
constitute but one and the same agreement.



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     10. Headings. The headings, captions and arrangements used in this Amendment are for
convenience only and shall not affect the interpretation of this Amendment.



     11. Severability. Any term or provision of this Amendment held by a court of
competent jurisdiction to be invalid or unenforceable shall not impair or invalidate the remainder
of this Amendment and the effect thereof shall be confined to the term or provision so held to be
invalid or unenforceable.



     12. Governing Law. The rights and obligations of all parties hereto shall be governed
by the laws of the State of Ohio, without regard to principles of conflicts of laws.



[Remainder of page intentionally left blank.]




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     JURY TRIAL WAIVER. BORROWER, AGENT AND THE LENDERS, TO THE EXTENT PERMITTED BY LAW,
EACH HEREBY WAIVES ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING
IN CONTRACT, TORT OR OTHERWISE, AMONG BORROWER, AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT
OF, IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN
CONNECTION WITH THIS AMENDMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR
DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.



     IN WITNESS WHEREOF, the parties have executed and delivered this Amendment as of the date
first set forth above.



	 	 	 	 	 
	 	 	SYKES ENTERPRISES, INCORPORATED
	 
	 	 	 	 
	 

	 	By:
	 	/s/ W. Michael Kipphut
	 

	 	 	 	 
	 

	 	Name:
	 	W. Michael Kipphut
	 

	 	Title:
	 	Senior Vice President & CFO
	 
	 	 	 	 
	 	 	KEYBANK NATIONAL ASSOCIATION,

     as Agent and as a Lender
	 
	 	 	 	 
	 

	 	By:
	 	/s/ Jennifer O’Brien
	 

	 	 	 	 
	 

	 	Name:
	 	Jennifer O’Brien
	 

	 	Title:
	 	Vice President
	 
	 	 	 	 
	 	 	BANK OF AMERICA, N.A.
	 
	 	 	 	 
	 

	 	By:
	 	/s/ Cameron S. Cardozo
	 

	 	 	 	 
	 

	 	Name:
	 	Cameron S. Cardozo
	 

	 	Title:
	 	Senior Vice President






Signature Page to


First Amendment Agreement






 









 





ACKNOWLEDGMENT AND AGREEMENT




     The undersigned consent and agree to and acknowledge the terms of the foregoing First
Amendment Agreement dated as of December 11, 2009. The undersigned further agree that the
obligations of the undersigned pursuant to the Guaranty of Payment executed by the undersigned are
hereby ratified and shall remain in full force and effect and be unaffected hereby.



     The undersigned hereby waive and release Agent and the Lenders and their respective directors,
officers, employees, attorneys, affiliates and subsidiaries from any and all claims, offsets,
defenses and counterclaims of any kind or nature, absolute and contingent, of which the undersigned
are aware or should be aware, such waiver and release being with full knowledge and understanding
of the circumstances and effect thereof and after having consulted legal counsel with respect
thereto.



     JURY TRIAL WAIVER. THE UNDERSIGNED, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVE ANY
RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR
OTHERWISE, AMONG BORROWERS, AGENT, THE LENDERS AND THE UNDERSIGNED, OR ANY THEREOF, ARISING OUT OF,
IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN
CONNECTION WITH THIS AMENDMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR
DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.



	 	 	 	 	 	 	 
	SYKES ENTERPRISES — SOUTH AFRICA,
INC.	 	MCQUEEN INTERNATIONAL
INCORPORATED
	 
	 	 	 	 	 	 
	By:

	 	/s/ James T. Holder
	 	By:
	 	/s/ James T. Holder
	 

	 	 
	 	 	 	 
	Name:

	 	James T. Holder
	 	Name:
	 	James T. Holder
	Title:

	 	Vice President & Secretary
	 	Title:
	 	Secretary
	 
	 	 	 	 	 	 
	SYKES REALTY, INC.	 	SYKES E-COMMERCE, INCORPORATED
	 
	 	 	 	 	 	 
	By:

	 	/s/ James T. Holder
	 	By:
	 	/s/ W. Michael Kipphut
	 

	 	 
	 	 	 	 
	Name:

	 	James T. Holder
	 	Name:
	 	W. Michael Kipphut
	Title:

	 	President & Secretary
	 	Title:
	 	President
	 
	 	 	 	 	 	 
	SYKES GLOBAL HOLDINGS, LLC	 	SYKES LP HOLDINGS, LLC
	 
	 	 	 	 	 	 
	By:

	 	/s/ W. Michael Kipphut
	 	By:
	 	/s/ W. Michael Kipphut
	 

	 	 
	 	 	 	 
	Name:

	 	W. Michael Kipphut
	 	Name:
	 	W. Michael Kipphut
	Title:

	 	Senior Vice President
	 	Title:
	 	Senior Vice President