Public Information: May be discussed or shared with non-USAA employees.

USAA Banking Solutions

Expanding Access and Control for USAA Members
Public Information: May be discussed or shared with non-USAA employees. 

Who We AreFounded By Military For Military

“They started out with no caoffice building and no insurahow worth mentioning. Abouseemed to have had was faand faith in each other — br— the people who would ma

USAA: Life Story of a Busin

Serving all who honorably 

Established 1922 in San A
Public Information: May be discussed or shared with non-USAA employees. 

Who We ServeOur Mission

MISSIONCORE VALUES 

The mission of the association is to facilitate tsecurity of its members, associates, and their through provision of a full range of highly comfinancial products and services; in so doing, Uto be the provider of choice for the military co

Service Loyalty Honesty 

 Serves military and their families Nearly 6 million banking members 25th largest bank based on deposits of nea Only one teller-assisted branch in San Ant Pioneered remote deposits for mobile mem

ABOUT USAA FEDERAL SAVINGS BANK
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What We DoFacilitate Financial Security

For everyday banking needs, “facilitating financial securi

means delivering more access and more control.

Deposit@Mobile & Deposit@HomeDeposit money anytime, anywhere

Easy Deposits at The UPS Deposit checks in your neighb

Expand Deposit Access

Get control of everyday finances
Public Information: May be discussed or shared with non-USAA employees. 

Expanding AccessDeposit@Home

 Launched September, 2006 Aimed at key access barrier: lack of local presence Allows member to scan check for deposit through 

usaa.com using PC and scanner

 Available to qualified members

 Insurance eligible members Demonstrate financial responsibility (credit qualified)

 USAA product ownership in good standing

Active 

Hom
Public Information: May be discussed or shared with non-USAA employees. 

Expanding AccessDeposit@Mobile

 Launched August, 2009 Evolved with mobile smart phone technology Same eligibility qualifications as Deposit@Home Smart phone technology outpaces desktop scanners Improved experience: mobile, not tied to physical 

location; less cumbersome vs. website navigation

 Deposit@Mobile adoption overtakes Deposit@Home 

in June, 2011

 Expanded service to iPad users in July, 2011

Active D

Mobile 
Public Information: May be discussed or shared with non-USAA employees. 

Expanding AccessEasy Deposit at The UPS Stores

 Launched September, 2010 Store Associate performs check image capture and 

forwards to USAA

 Check is destroyed, enabling access to all members Provides solution for members who:

 Prefer a face-to-face deposit experience May not qualify for Deposit@Home/Mobile

 Over 2,000 The UPS Store locations

Activ

Depo
Public Information: May be discussed or shared with non-USAA employees. 

Manage Everyday FinancesMoney Manager

 Launched web tools in June, 2010, 

mobile version in March, 2011

 Objective: help members get control of 

everyday finances

 Automatic budget creation and spend 

tracking (categorization)

 Ability to add non-USAA accounts to get 

full financial picture at a glance

 Richer online features:

• 18 months of history • Keep track of things not yet reflected in 

your balance (checks)

Members using 

Money Manager

Members adding 

non-USAA accounts

Mo

O

Av

in 
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Manage Everyday FinancesMoney Manager Experience

usaa.com

USAA 

iPhone App
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What is the Impact?More Members, More Engagement

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Millions

USAABank Member

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Millions

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1,0001,200

Thousands

Members Using Money Ma

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Public Information: May be discussed or shared with non-USAA employees.