Pfizer Inc.

275 North Field Drive

Lake Forest, IL 60045

August 3, 2023

Inventory Management Update for Pfizer Hospital Rocky Mount Products

Dear Customer,

On July 19, 2023, our Rocky Mount, North Carolina, manufacturing facility was damaged by a 

tornado. As communicated previously, Pfizer took initial inventory management measures in 

an effort to ensure ongoing availability of sterile injectable products in the wake of the weather 

event.

Today, out of an abundance of caution, we are taking additional steps to manage inventory on 

a small subset of Rocky Mount presentations due to their high medical need. The 

presentations listed in the table below will be available through Pfizer’s emergency 

ordering process* via direct shipment from Pfizer only, effective immediately and until 

further notice. We believe this is the most responsible approach to enable equitable 

distribution of their remaining inventory as well as support continuity of patient care while we 

work to restart production. 

*Please note that for many of these products, there is still inventory in the 

wholesaler/distribution chain, and customers should check availability through their wholesaler 

prior to using this emergency ordering process.

NDC Product Description Unit of Sale 

(Pack Size)

Ordering/Shipping 

Method

Product Release 

Details

00409-

1141-02

23.4% Sodium Chloride Injection, USP 

400 mEq/100 mL (4 mEq/mL) Pharmacy 

Bulk Package Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

5555-02

4.2% Sodium Bicarbonate Injection, USP 

5 mL Fliptop Vial 25 Direct Ship Only Emergency Order Release Only

00409-

6625-14

8.4% Sodium Bicarbonate Injection, USP 

50 mEq/50 mL (1 mEq/mL) Single Dose 

Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

4092-01

Copper (cupric chloride injection, USP) 

4 mg/10 mL (0.4 mg/mL) Single Dose 

Plastic Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

1775-10

Dextrose Injection 25%, USP (For Infant 

Use) 2.5 g/10 mL (250 mg/mL) 

ANSYRTM Plastic Syringe

10 Direct Ship Only Emergency Order 

Release Only

00409-

2344-01

Dobutamine Injection, USP 

250 mg/20 mL (12.5 mg/mL) Single 

Dose Glass Fliptop Vial

1 Direct Ship Only Emergency Order 

Release Only

00409-

2344-02

Dobutamine Injection, USP 

250 mg/20 mL (12.5 mg/mL) Single 

Dose Glass Fliptop Vial

10 Direct Ship Only Emergency Order 

Release Only
 © 2022 Pfizer Inc. All rights reserved. August 2023

00409-

5820-01

Dopamine Hydrochloride Injection, USP 

200 mg/5 mL (40 mg/mL) Single Dose 

Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

9104-20

Dopamine Hydrochloride Injection, USP 

400 mg/10 mL (40 mg/mL) Single Dose 

Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

3294-51

Potassium Acetate Injection, USP 

100 mEq/50 mL (2 mEq/mL) Pharmacy 

Bulk Package Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

3299-05

Sodium Acetate Injection, USP 

100 mEq/50 mL (2 mEq/mL) Pharmacy 

Bulk Package Glass Fliptop Vial

25 Direct Ship Only Emergency Order 

Release Only

00409-

9157-01

Vitamin K1 Neonate (phytonadione 

injectable emulsion, USP) 1 mg/0.5 mL 

(2 mg/mL) Glass Ampoule

25 Direct Ship Only Emergency Order 

Release Only

Emergency Order Instructions

• Customers should place emergency orders through their Pfizer Hospital representative or 

account executive. If you do not know your Pfizer Hospital representative, emergency 

orders may also be placed via the Pfizer Hospital Supply Continuity Team, available 

between 7 am and 5 pm CST at 1-844-646-4398 (select option 1 [Customer], then option 

3 [Supply Continuity Team]). 

• Customers will be asked to provide their requested order quantity (UoS) and average 

monthly demand/usage.

• Orders will be reviewed and released in the order they are received and based on 

available inventory. Cut off time for overnight requests is 12 pm (CST), and no shipments 

will occur on Sundays. Customers may not receive their full requested amount in each 

case, but we will strive to ensure every customer receives some product. 

• Your representative will keep you apprised of the fulfillment status of your order. 

• Given the medical importance of these products, we kindly request that customers exhaust 

all channels to obtain product or appropriate therapeutic alternatives prior to making an 

emergency request.

For all other Rocky Mount products not included in this list and currently available in the 

distribution chain, customers will continue to see their orders fulfilled consistent with 100 

percent of historical levels. Please note that any products that were in limited supply status prior 

to the weather incident may still have allocations in place that are independent of the Rocky 

Mount situation.

Customers can continue to leverage the “Supply Status” column of our Pfizer Hospital US 

Availability Report, updated frequently and accessible on www.PfizerHospitalUS.com, to 

understand the latest inventory status of all our sterile injectable products. Please note that next 

delivery and estimated recovery dates will not be accurate for Rocky Mount products until 

further notice while we work to establish production restart and manufacturing plans. 

Pfizer is working closely with the FDA and other regulatory bodies and, to the extent possible,
 © 2022 Pfizer Inc. All rights reserved. August 2023

will continue to share information as it becomes available. Our sterile injectable medicines are 

of great importance to patients, and we are committed to recovering our supply as soon as 

possible. We appreciate your patience and partnership during this time. 

Meera Bhavsar 

Sterile Injectables Portfolio Lead 

Pfizer Hospital U.S.