FDA’s ITACS 

Account Management

Import Trade Auxiliary Communications System

January 2017

Food and Drug Administration

Division of Systems Solutions

Import Systems Branch
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Topics

 Background and Overview

 Creating a New Account

 Retrieving Notices of FDA Action from ITACS

 Managing your Account, Users, and Groups
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Background and Overview

ITACS web access currently provides the Import Trade Community with 4 

functions:

 the ability to check the status of FDA-regulated entries and lines

 the ability to submit entry documentation electronically

 the ability to electronically submit the location of goods availability for 

those lines targeted for FDA exam

 the ability to check the estimated laboratory analysis completion 

dates

No login accounts are necessary to access these functions. All that is needed is a 

valid Customs entry number that has been successfully transmitted to FDA. 
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Background and Overview

ITACS Account Management allows users to: 

 Receive Notices of FDA Action via email*

 Retrieve Notices of FDA Action as downloads from within ITACS

 View the details of specific information requests, which are currently 

delivered via hard copy Notices of FDA Action

 Will also allow for future enhancements requested by the Import 

Trade Community which require user verification

*Receipt of Notices of FDA Action via email is optional and will take the 

place of paper Notices if chosen. Account users will be able to retrieve 

Notices by downloading them from within ITACS regardless of whether 

they opt to receive them via email or regular mail. 
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Creating an ITACS Account

 NOTE – If you already have an FDA FURLS account you do not need to 

set up a new account. You can update your existing account access to 

include ITACS.

 Existing account types may include:

 Food Facility Registration

 Prior Notice System Interface

 Acidified/Low-Acid Canned Foods Registration

 Device Registration

 Voluntary Qualified Importer Program

 Tobacco Registration and Listing
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Creating an ITACS Account

User Roles

Only one Firm Account is allowed per firm. A Firm Account should be 

created by the person who is authorized to act as the Firm Administrator 

 Firm Administrator can:

- Create, Deactivate, Reactivate Firm Users

- Create, Modify, Delete Groups

- Grant/Transfer Group Admin and Firm Admin privileges

 Group Administrator can:

- Create new Users

- Add/Remove Users to their own group

- Modify Group settings

 Firm User can:

- Modify own user account 

- Access to ITACS account functionality
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Creating an ITACS Account

• Click on the Create Account link on the ITACS Home page

• Or go directly to FURLS: https://www.access.fda.gov/oaa
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Creating an ITACS Account

Choose create new account
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Creating an ITACS Account
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Creating an ITACS Account

Fill out the required 

information.
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Creating an ITACS Account

When the required information has been completely 

filled out, Click ‘Create Account’ at the bottom of the 

page. 
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Creating an ITACS Account

Review the account information for accuracy and Click 

‘Modify’ to edit the information or click ‘Submit’ to 

submit the account information for review.
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Creating an ITACS Account

You will be provided with an account ID, but will need to 

await approval of your account to log into ITACS. You will 

also receive an email with this information.
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Creating an ITACS Account

• Your account may be temporarily rejected pending further 

information. Please provide the requested information to 

ITACSSupport@fda.hhs.gov. 
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Creating an ITACS Account

Reasons an account might be rejected:

 Your firm already has an account

 FDA is unable to verify the entry numbers provided

 Firm is not part of FDA’s firm inventory

Your account may be temporarily rejected pending further 

information. If so, please provide the requested information to 

ITACSSupport@fda.hhs.gov.
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Creating an ITACS Account

If your account has been approved you may log into your 

account to retrieve Notices via ITACS and manage your account 

users and groups. 
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Logging into Your ITACS Account

Enter your 

Account ID 

and 

Password

Acknowledge the 

warning and click ‘Login’
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Logging into Your ITACS Account

Firm Administrator

Your Account Home Page
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Managing your ITACS Account

Firm Administrator

Edit Account Profile allows you to edit your account 

information and subaccount information. 
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Managing your ITACS Account

Firm Administrator

Change My Password allows you to change your account 

Password. 
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Managing your ITACS Account

Firm Administrator

Update System Access allows you to add or remove firm 

types, Filer, Importer, Consignee. 
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Managing your ITACS Account

Firm Administrator

Create, Deactivate and Reactivate Subaccount allows you 

to manage your user subaccounts. 
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Managing your ITACS Account

Firm Administrator

Creating Subaccounts

Click ‘Create a Subaccount’
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Managing your ITACS Account

Firm Administrator

Creating Subaccounts
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Managing your ITACS Account

Firm Administrator

Creating Subaccounts

Review the account information for accuracy and Click 

Modify to edit the information or click Submit to submit 

the account information for review.

The new user will receive separate emails with their user 

name and temporary password.
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Managing your ITACS Account

Firm Administrator

Deactivating Subaccounts

Click Deactivate a Subaccount
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Managing your ITACS Account

Firm Administrator

Deactivating Subaccounts

Select the subaccount you would like to deactivate, select a 

reason for account deactivation from the pull down menu and 

click Continue. 
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Managing your ITACS Account

Firm Administrator

Deactivating Subaccounts

Verify that you would like to deactivate the account and 

click ‘Submit’. 
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Managing your ITACS Account

Firm Administrator

Reactivating a Deactivated Subaccount

Click Reactivate a Subaccount
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Managing your ITACS Account

Firm Administrator

Reactivating a Deactivated Subaccount

Select the deactivated account you would like to 

reactivate and click ‘Continue’.
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Managing your ITACS Account

Firm Administrator

Reactivating a Deactivated Subaccount

Verify the deactivated account you would like to 

reactivate and click ‘Submit’.
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Managing your ITACS Account

Firm Administrator

Manage Users will navigate to the screen that allows you 

to manage user information and create and manage your 

firm’s groups. 
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Managing your ITACS Account

Firm Administrator

Creating Groups

Clicking ‘Manage Users’ on the home page will open 

Manage Users and Mange Groups functionalities.

Click Create New Group

Clicking ‘Manage Users’ on the home page will open 

Manage Users and Manage Groups functionalities.
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Managing your ITACS Account

Firm Administrator

Creating Groups
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Managing your ITACS Account

Firm Administrator

 Filers may specify which ports of entry for which a 

particular Group should receive Notices of FDA Action.

 All Ports should be selected if it is not desired to limit 

a Group’s access to Notices. 

 Importers of Record and Consignees will receive all 

Notices of FDA Action
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Managing your ITACS Account

Firm Administrator

Creating Groups

After creating a group, to 

add users to the group go 

to ‘Manage Users’.
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Managing your ITACS Account

Firm Administrator

Creating Groups
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Managing your ITACS Account

Firm Administrator

Creating Groups

Choose the Group

Note: when the 

Group is chosen 

that person will be 

associated with that 

Group’s ports and 

email preferences.
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Managing your Account

Firm Administrator

Creating Groups
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Managing your Account

Firm Administrator

Creating Groups
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Managing your Account

Firm Administrator

After groups and Group Administrators are established, 

Group Administrators can create subaccounts and 

add/remove users to their group and can manage 

group settings. 

Firm Administrators can continue to manage all 

users/groups if needed.
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Managing your Account

Firm Administrator
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Managing your Account

Firm Administrator

If you convert another user to Firm Admin you will lose 

your Firm Administrator privileges and be converted to a 

Firm User. 
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Managing your Account

Firm Administrator

Updating email to receive Notices of FDA Action

In Manage Users, highlight the user name for whom you would like to 

provide an alternate email address and click ‘Modify User’.
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Managing your Account

Firm Administrator

Updating email to receive Notices of FDA Action

Uncheck ‘Same as Contact Email’. This will open the text box for ‘Email for Receiving 

Notices’. Enter one or more emails (separated by a semicolon if more than one). 
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Managing your Account

Firm Administrator

Updating email to receive Notices of FDA Action

As Firm Administrator you can add alternate emails for receiving Notices (i.e. add a 

group distribution email and also receive Notices at your contact email address. 
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Retrieving Notices of FDA Action from ITACS

After logging into your account, 

scroll down to Other FDA Systems 

and click the link to ITACS
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Retrieving Notices of FDA Action from ITACS
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Retrieving Notices of FDA Action from ITACS
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Retrieving Notices of FDA Action from ITACS
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Emailed Notices of FDA Action

Example email received by the account holder with the 

Notice of FDA Action attached. 
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Retrieving Information Requests from ITACS
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Retrieving Information Requests from ITACS
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Managing your Account

Firm Administrator

Links to Manage your account and manage users found at 

the top of the screen 
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ITACS Links

ITACS: https://itacs.fda.gov

ITACS Support – for technical assistance regarding ITACS 

or to suggest additional functionality please email:

ITACSSupport@fda.hhs.gov

To view the ITACS Presentation to Industry PP and this 

ITACS Account Management PP visit: 

http://www.fda.gov/forindustry/importprogram/entrypr

ocess/importsystems/ucm480953.htm