Learning Management User Guide 

Non-FDA Learner 
 

 

 

 

Revision History 

This document was prepared by: 

Date Document 

Version 

Document Revision Description Document Author 

01.20.2022 01 First draft for FDA OTED review Taylor Horrocks 

6.29.2022 02 Second draft Taylor Horrocks 

7/14/2022 03 Third draft with updates Sam Dillener 
 

 

 

 

 

 

 

 

 

 

 

Table of Contents 

Revision History ..........................................................................................................................2 

Non-FDA Learner System Overview...............................................................................................4 

ORA LearnED: Glossary.....................................................................................................................5 

Request an ORA Training Account.................................................................................................7 

Recognize Your Navigation Bar....................................................................................................11 

Use Global Search..........................................................................................................................14 

Access Your User Guides...............................................................................................................16 

Access Your Transcript.................................................................................................................18 

Complete Your Training...............................................................................................................20 

Access Your Certificate of Completion.........................................................................................22 

Review Your Completed Training................................................................................................23 

Download/Print Your Transcript ................................................................................................25 

View Your Scheduled Sessions.....................................................................................................27 

View Session Details.....................................................................................................................29 

Search for Training.......................................................................................................................31 

Add External Training ..................................................................................................................34 

Create and Follow Playlists..........................................................................................................36 

Take a Test ....................................................................................................................................40 

Navigate the Cornerstone Q&A Community................................................................................43 

Frequently Asked Questions........................................................................................................46 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-FDA Learner System Overview 

This section provides a brief introduction to your role in ORA LearnED. 

This system stores & tracks your training. You will log into the portal by navigating to 

https://fdaoted.csod.com and clicking on the button “Request an ORA Training Account.”You will 

then need to choose from three options: 1) State, Local, Tribal, Territorial Regulator; 2) Non -ORA FDA 

Centers; or 3) Government, Non-FDA. After you make your selection, you will be redirected to your 

anonymous browsing page in ORA LearnED. From here, you can browse for training, view the Events 

Calendar, and register for an account. 

Once you have an account, you can navigate to your Transcript, which includes your completed 

training records as well as all the training you are currently taking. You will be assigned training 

through this system, which will also appear on your Transcript. You can access and launch mandatory 

online training from your Transcript within ORA LearnED. You will also see the training classes for 

which you are currently registered. You can search for training that has been made available to you 

through this system. Finally, you will be able to access & launch any pre-work associated with 

upcoming training sessions. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ORA LearnED: Glossary 

This section provides definitions of common ORA LearnED terminology. 

1. Curriculum A Curriculum is a Learning Object which is made up of an association of other 

Learning Objects. 

2. Event An Event is a Learning Object which represents Instructor-Led Training (ILT) or 

Virtual Instructor-Led Training (vILT), given to users with credit tracked in the 

system. 

3. Learning 

Object 

A Learning Object is an individual unit of training; Online Class, Material, Session, 

Event, Video, Test, or Curriculum. A Curriculum can contain multiple Learning 

Objects (LOs) in a specific order for users to take. 

4. Material A Material LO is a basic Learning Object type which can be used to represent 

acknowledgement & requires users to mark them complete. Materials can support 

PDFs, Word Documents, Powerpoint Decks, & URLs to external sites. 

5. Online Course An Online Course is a SCORM package which surrounds the interactive learning 

content. This allows the LMS (ORA LearnED) & the user to engage with the content 

in new and more meaningful ways. 

6. Session A Session is a scheduled occurrence of an Event. 

7. Subject A Subject is any topic or item of interest. Users can choose from a pre -determined 

list and add Subjects to their Universal Profile Bio About page. These Subjects are 

searchable in Learning Search. Subjects added to your Universal Profile Bio About 

page also inform suggested training. 

8. Statuses Training on your Transcript can be in severalstatuses, including “Registered”, “In 

Progress”, “Past Due”, and “Completed”. These referto the state of a particular

item of training on your Transcript with regard to your progress in completing it. A 

“Registered” statusindicates that you have been assigned the training but have yet 

to begin taking it. “Past Due” refersto the due date associatedwith the LO. When 

training is in “Completed” status, it is moved automatically from your Active 

Transcript to your Completed Transcript, providing a separate record for all of your 

completed training. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. Test A Test is a Learning Object in the system which captures an assessment of certain 

questions or exercises. This is an examination completed online in ORA LearnED 

which will then provide a record of completion on your Transcript. 

10. Transcript Every user has a personalized Transcript which enables the user to manage their 

training. The Transcript displays the status of each Learning Object (LO) requested 

by, assigned to, or required of the user, which allows the user to determine if the 

training is pending, approved, denied, or many other potential statuses. Depending 

on the training status, users can register, launch, and perform a variety of other 

training functions directly from the Transcript. 

11. Video Videos are supported as LOs in ORA LearnED, either as a URL or an uploaded file. 

12. Universal 

Profile 

Every user has a Universal Profile, representing the centraluser interface within 

the system. You can access all areas of your profile from this page. 

13. Welcome Page The Welcome Page is your landing page when you first access the system. It has 

widgets and tools to give you easy access to the different areas of the portal that 

you may frequent. You can always return to this page by clicking on the FDA logo in 

the top left corner of the screen. 
 

 

 

 

 

 

 

 

 

 

Request an ORA Training Account 

This section shows a non-FDA learner how to register for an account in ORA LearnED . 

First, you will need to 

land on the correct 

browsing site. From 

https://fdaoted.csod.com, 

click on the button 

“Request anORA

Training Account.”

Choose the option 

that best represents 

your affiliation. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Before creating a 

profile, you can 

browse for 

training if you 

would like. Hover 

over the tab 

Browse for 

Training and 

select Events 

Calendar (to view 

scheduled 

Sessions) or 

Browse for 

Training (to view 

other types of 

training). 

2. To request an 

account, hover 

over the gear icon 

in the top right 

corner and select 

Register. 

3. On the first page, 

enter your first 

and last name 

and your email 

address, then 

click Next. 
 

 

 

 

 

 

 

 

4. Fill out all 

required fields on 

the second page. 

Remember, in the 

User ID field, 

enter your email 

address. 

5. Once you have 

filled out all 

fields, choose a 

password. Click 

Submit. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. Finally, you will 

see this message 

confirming that 

your request has 

been submitted. 

Once your 

account request 

is approved, you 

will be able to log 

in using the same 

email address and 

password at: 

https://fdaoted.c 

sod.com. 

Check your 

registered email 

account for an 

approval email. If 

your account is 

denied, you will 

also be notified. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recognize Your Navigation Bar 

This section shows a learner how to navigate to different pages in the system. 

7. The Navigation 

Menu runs along 

the top of the 

page, regardless 

of where you are 

in the Portal. It 

will always be 

available. 

8. You can access 

your profile by 

hovering over 

Home and 

clicking on 

Universal Profile. 

9. By clicking on the 

“Gear” icon, you 

can navigate to 

Online Help and 

My Account, and 

Log Out. 
 

 

 

 

 

 

 

 

 

10. Under Home, you 

can return to the 

Welcome Page. 

11. Under Learning, 

you can access 

My Dashboard, 

find training using 

Learning Search, 

create Playlists, 

View Your 

Transcript, 

browse the 

Events Calendar, 

and Add External 

Training. 

12. Under Get Help, 

you can view a 

“Contact Us” 

custom page, 

which displays 

OTED contact 

information and 

some frequently 

asked questions. 
 

 

 

 

13. To easily access 

ComplianceWire, 

click on that 

button on the 

Welcome Page. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Use Global Search 

This section shows a learner how to search for postings and training using Global Search. 

1. The search bar in 

the top right 

corner of your 

screen is called 

Global Search. 

You will see it on 

every page in 

ORA LearnED. 

2. You can use 

Global Search to 

find training. Enter 

the title or 

keywords, then 

press enter or 

click on the Search 

button. Make sure 

to select the 

Training tab on 

the lefthand side. 

You can filter your 

search to specific 

Learning Object 

types by selecting 

a thumbnail image 

on the lefthand 

side. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. You can also 

search for 

postings in 

Communities that 

you are part of. 

Enter a keyword, 

then press enter 

or click on the 

Search button. 

Make sure to 

select the Connect 

tab on the 

lefthand side. 

You can filter your 

search to specific 

types of postings 

by selecting a 

thumbnail image 

on the lefthand 

side. 
 

 

 

 

 

 

 

 

 

Access Your User Guides 

This section shows a learner how to access user guide documents relevant to their role. 

1. On the 

Navigation Bar, 

hover over 

Connect and 

select Knowledge 

Bank. 

2. In the Knowledge 

Bank, click on 

Topics. Then, 

click on the topic 

called “ ORA 

LearnED User 

Guides.”

3. Click on the 

subtopic called 

“Non-FDA 

Learner”.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. To open a user 

guide, click on 

the name of the 

posting. Then, 

within the 

posting, click on 

the name of the 

file. It will 

download to your 

desktop. 

5. You can access 

these user guides 

at any time by 

navigating back 

to the Knowledge 

Bank. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Access Your Transcript 

This section shows a learner how to navigate to their Transcript. 

1. On the Welcome 

Page, click on the 

Transcript 

button. 

2. You can also get 

to your 

Transcript from 

the Navigation 

Menu by 

hovering over 

Learning then 

clicking on “View 

Your Transcript”.

3. This is your 

Transcript, which 

provides a 

summary of all 

your training. 

When you first 

access the 

Transcript, you 

land on the 

Active 

Transcript. Here, 

you can manage 

courses you are 

currently taking. 

To view courses 

you have taken in 
 

 

 

 

 

 

the past, select 

Completed 

Transcript. 

4. There are several 

filtering options 

available on your 

Transcript. 

You can sort your 

Transcript by 

Status, Due Date, 

and Type. 

You can also 

Search for 

Training within 

your Transcript. 
Complete Your Training 

This section shows a learner how to complete training on their Transcript. 

1. From your 

Transcript, 

Launch the 

Learning Object, 

either from the 

button or dropdown. 

2. For some 

Learning Objects, 

including Videos 

and Materials, 

you will need to 

mark yourself 

complete to earn 

credit. To do so, 

click the Mark 

Complete button 

after you have 

finished reading 

or watching the 

training. 

3. Online Courses 

will open in a 

separate window. 

If they have a 

quiz component, 

you must pass 

the quiz in order 

to be marked 

complete. In 

most cases, you 

will have 

unlimited 

attempts. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

4. Sometimes you 

will be required 

to provide your 

electronic 

signature to 

complete a 

Learning Object. 

When this is the 

case, your status 

will be Pending 

Completion 

Signature until 

you click Sign. On 

the Training 

Details page, click 

Sign again. 

5. When you’ve

finished the 

Learning Object, 

it will 

automatically 

transfer from 

your Active 

Transcript to 

your Completed 

Transcript. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Access Your Certificate of Completion 

This section shows a learner how to access and download their Certificate of Completion. 

1. From your 

Transcript, click the 

Active dropdown 

and select 

Completed to view 

your Completed 

Transcript. This will 

show all your 

completed 

Learning Objects. 

2. To view the 

Completion Page 

of a Learning 

Object, click View 

Completion Page. 

3. From the Training 

Completion Page, 

you can access 

your Certificate 

and rate the 

training. 

4. You can view your 

Certificate for 

completed training. 

Your own name 

and information 

will display in the 

certificate. 

The certificate will 

open in a separate 

window and can be 

downloaded. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Review Your Completed Training 

This section shows a learner how to rate and review previously completed training. 

1. From your 

Transcript, click 

the Active 

dropdown and 

select Completed 

to view your 

Completed 

Transcript. This 

will show all your 

completed 

Learning Objects. 

2. To view the 

Completion Page 

of a Learning 

Object, click View 

Completion Page. 

3. From the Training 

Completion Page, 

you can access 

your Certificate 

and rate the 

training. 

4. To rate and review 

the training, click 

on Rate This 

Training. 
 

 

 

 

 

 

 

 

 

 

 

 

5. Choose a star 

rating, add a title, 

and write a 

review. All fields 

are required. 

Then, click Submit 

to finalize your 

review. 

6. You can edit your 

rating at a later 

date by returning 

to the Training 

Completion Page 

and clicking on the 

dropdown next to 

your rating then 

selecting Edit. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Download/Print Your Transcript 

This section shows a learner how to print their Transcript to get an output of their training record. 

1. Access your 

Transcript. Click 

on the Options 

icon. 

Select Print 

Transcript. You 

could also select 

Export to PDF. 

2. You will now see a 

page listing your 

Active Training. 

Click Print. 

3. To download and 

print a more 

detailed report, 

including training 

that you have 

completed, return 

to your Transcript 

and click on the 

Options icon. 

Select Run 

Transcript Report. 
 

 

 

 

 

 

 

 

 

4. You can select 

specific Learning 

Object types, 

subjects, date 

criteria, and more. 

For a 

comprehensive 

report, do not 

make any 

additional 

selections. Click 

Run Report. 

The report will 

immediately 

download to your 

desktop. 
 

 

 

 

 

 

 

 

 

 

 

View Your Scheduled Sessions 

This section shows a learner how to view the Sessions for which they are scheduled in a calendar format. 

1. From the 

Navigation Menu, 

hover over 

Learning, then 

Events Calendar. 

2. This is the Events 

Calendar page 

which shows the 

schedule of all 

available Sessions. 

You can filter the 

Events Calendar 

by Session 

Instructor or 

Location 

3. To view all the 

Sessions that you 

are registered for, 

select My Events 

instead of All 

Events. 
 

 

 

 

 

 

 

 

 

 

 

 

 

4. Different statuses 

can also be 

filtered on the 

left-hand side. 

You can switch to 

a Day, Week, or 

Agenda view 

using the options 

in the top right 

corner. 

5. Finally, you can 

view Session 

Details by clicking 

on the title of any 

of the scheduled 

Sessions on the 

page. 

These Sessions 

will also be 

displayed on your 

Active Transcript. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

View Session Details 

This section shows a learner how to view the details of Sessions for which they are already registered. 

1. On the Welcome 

Page, click on the 

Transcript button. 

2. You can also get to 

your Transcript 

from the 

Navigation Menu 

by hovering over 

Learning then 

clicking on “View 

Your Transcript”.

3. From your 

Transcript, search 

for a Session that 

you are registered 

for. Then click on 

the title of the 

training to view 

the Session 

Details. 
 

 

 

 

 

 

4. The Session 

Details page 

provides 

information like 

date and time, 

name of the 

instructor, 

prerequisites, 

Commodity Area, 

and more. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Search for Training 

This section shows a learner how to search for training in the system. 

1. From the 

Navigation Menu, 

hover over the 

Learning tab & 

select My 

Dashboard. 

2. From My 

Dashboard, you 

can view training 

recommendations, 

see a high-level 

overview of your 

Transcript, and 

browse for 

training. Start 

searching for 

training by typing 

into the search bar 

at the top of the 

page. When you 

press enter, you 

will land on 

Learning Search. 

3. You can also use 

the Navigation 

Bar to access 

Learning Search 

under Learning. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Learning Search 

allows you to look 

up Learning 

Objects. Use the 

title or key words 

to search. You can 

use the filters on 

the lefthand side 

to narrow your 

search. 

5. Select an Online 

Class, Material, 

Video, or 

Curriculum that 

you would like to 

take. 

Click on the 

Options button. 

You can 

immediately 

Launch the 

training, save it for 

later, or add it to a 

new Playlist. 

If you save a 

Learning Object 

for later, you can 

find it again on My 

Dashboard. 

6. For Events, you 

will not see the 

option to Launch. 

Instead, click 

Request to add 

the Event to your 

Transcript. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7. Note: If you click 

Request on a 

specific Session, 

you will be 

automatically 

placed on the 

Pending Approval 

list. This does not 

complete your 

nomination or 

imply that you 

have been 

selected for the 

Session. You must 

follow your local 

procedures to 

register for the 

Session. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Add External Training 

This section shows a learner how to submit a request to add External Training to their Transcript. 

This is how learners can request credit for prerequisites that they have already completed. 

1. From the 

Navigation Bar, 

hover over 

Learning and 

select Add 

External Training. 

2. This form gives 

you the 

opportunity to 

add training to 

your record that 

1) you have 

already taken, and 

2) is externalto 

ORA LearnED. 

Fill out all 

required fields. 

If you are 

requesting a 

prerequisite 

override, make 

sure to select that 

option. 

Click Submit when 

the form is 

complete. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. After submitting 

the form, you will 

land on your 

Active Transcript. 

Find the title of 

the training you 

just submitted 

and click Mark 

Complete. 

Tip: It helps to 

filter by date 

added. 

4. The training will 

now be in a 

Pending 

Completion 

Approval status. 

You will be 

notified by email 

whether your 

request was 

approved or 

denied. 
 

 

 

 

 

 

 

Create and Follow Playlists 

This section shows a learner how to create their own Playlist and follow other Playlists. 

1. From the 

Navigation Bar, 

hover over 

Learning and 

select Playlists. 

2. Click on Create 

New to start 

creating a Playlist. 

3. Enter a name for 

the Playlist and 

click Create. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. In the Playlist 

builder, click Edit 

to add a 

description. 

5. To add Learning 

Objects from the 

catalog to your 

Playlist, start 

typing a title or 

keyword into the 

search bar. This 

search bar uses 

predictive search, 

which means that 

corresponding 

results will appear 

as you type. 

Find the Learning 

Object you’re

looking for and 

click on its title. 

6. Add a comment if 

you would like to 

explain why you 

found this 

Learning Object 

valuable. Then, 

click Add to 

Playlist. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7. Once you have 

added the 

Learning Objects 

you want to 

include in your 

Playlist, you can 

click on the small 

arrows to move 

training up and 

down in the list. 

Or you can click 

on the x icon to 

remove a Learning 

Object from the 

Playlist. 

8. If you want others 

to be able to view 

your Playlist, click 

on the Private 

button. If the 

button is grayed 

out with an x, 

your Playlist is 

public. 

9. The options icon in 

the top right 

corner allows you 

to share, delete, 

and copy your 

Playlist. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

10. To browse for 

other Playlists, 

use the 

Navigation Bar to 

hover over 

Learning and 

select Learning 

Search. 

11. Find the “Type”

filter on the 

lefthand side and 

select Playlist. 

12. When you find a 

Playlist that you 

are interested in, 

click on the title. 

Then, select 

Follow. 

You can return to 

Playlists that you 

follow by 

navigating to 

Learning > 

Playlists and 

selecting the 

“Followed” tab.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Take a Test 

This section shows a learner how to launch and submit a test. 

1. In most cases, 

Tests will be 

directly assigned 

to your Transcript. 

Hover over 

Learning on the 

Navigation Bar 

and select View 

Your Transcript. 

2. From your 

Transcript, click 

Launch Test. 

3. The first page will 

provide 

instructions and a 

warning to avoid 

using browser 

buttons to 

navigate the test. 

You will need to 

use the buttons at 

the bottom of 

each page. Click 

Continue once 

you have read the 

instructions. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Answer the 

questions in each 

section, using the 

Next button at the 

bottom of each 

page to move 

forward. 

5. If you are unsure 

of the correct 

answer to a 

question, click on 

the “Mark for

follow up” button

to flag the 

question for 

review. 

6. When you reach 

the final section of 

the test, click 

Summary. 

You can also click 

Save/Return Later 

if necessary. In 

most cases, you 

will have 

unlimited time. 

7. To return to a 

section, click on 

the Go to Section 

option. When you 

are ready to 

complete the test, 

click Submit Final 

Answers. 
 

 

 

 

 

 

 

 

 

 

8. You can now view 

your results. To 

review details, 

such as which 

questions were 

incorrect, click 

Review. When 

you have finished 

reviewing the 

results, click 

Done. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Navigate the Cornerstone Q&A Community 

This section shows a learner how to create postings and interact with others in Communities. 

1. From the 

Navigation Bar, 

hover over 

Connect and 

select All 

Communities. 

2. You will 

automatically be a 

member of the 

Cornerstone Q&A 

Community, so it 

will display under 

My Communities. 

In the future, you 

may become a 

member of 

additional 

Communities. 

Click on the title 

to enter the 

Community. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. On the main page 

of the Community, 

you will see a 

discussion feed. 

Here, you can click 

on the Like button 

to like other 

members’

postings. You can 

also use the 

“Share your

comment”box to

reply to another 

member of the 

Community. 

Finally, you can 

create your own 

discussion posting 

using the bar at 

the top. 

4. To find postings 

on specific topics, 

click on the Topics 

button. 

5. Click on the title of 

a topic to view 

subtopics. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. In the subtopics, 

you’ll be able to

locate specific 

postings. Click on 

the title of a 

subtopic. 

7. From here, you 

can view others’

postings and 

create your own. 

To do so, click 

Create Posting, 

then choose the 

type of posting 

you’d like to

create. 

8. Enter a Title and 

Body, then attach 

links or files if 

necessary. You 

can also add tags 

related to the 

content of your 

posting. To 

submit, click 

Done. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frequently Asked Questions 

This section provides responses to common user questions. 

1. If I can no longer attend a Session that I am 

registered for, what should I do? 

You should withdraw from the Session. To do so, go to your Active 

Transcript and find the Session that you cannot attend. Instead of 

saying “Launch,” the blue button should say “Withdraw.” Click on

that button. You will be prompted to select a reason for withdrawal 

and enter a comment, then you can submit. You will no longer be 

registered for the Session. 

Note:Withdrawing from a Session in ORA LearnED does notremove 

the meeting invitation from your Outlook calendar. If you would like 

to remove it, you must do so within Outlook. 

2. How can I upload a profile photo? On any page in ORA LearnED, you will see a small gear icon in the 

top right corner. Hover over that icon and select My Account. This 

will bring you to the Preferences page of My Account. Find the 

existing profile photo and click on the dropdown arrow in the top 

right corner. Select “Change.” From here, you can upload and save a

new profile photo. Keep in mind that everyone will be able to see 

this photo in ORA LearnED. 

3. ORA LearnED says I haven’t completed the

prerequisites for a Session, but I did take the 

required courses in the past. What do I do? 

Page 34 of this user guide describes the process for submitting 

ExternalTraining. Use this tool to submit proof of completion, and if 

this is approved, you will be marked complete for the prerequisites. 

4. Where can I find Certificates of Completion? Navigate to your Completed Transcript. Find the Learning Object 

and click on the button to View Training Completion Page. This page 

will display a link to launch your Certificate. 

5. I am taking a Curriculum, and I do not have the 

option to launch several of the Learning 

Objects. What is the problem? 

It is most likely that the Curriculum enforces sequencing, meaning 

that you must complete individual courses or entire sections of the 

Curriculum before moving on. If the Learning Objects have a status 

of “PendingPrior Training,” this is definitely the case. Start at the

beginning of the Curriculum and make sure that you have 

completed everything in order. 

6. How do I find a list of the required prerequisites 

for a Learning Object? 

Prerequisites will be displayed from the Training Details page of a 

Learning Object. This is the page that appears when you click on the 

title of a Learning Object from Learning Search. For Sessions, they 

also display on the Session Details page, which you can access by 

clicking on the title of a Session from the Events Calendar. 

7. What if my account request is denied? 

8. How do I reset my password? 

9. When I try to register, the system says an 

account already exists with that email address. 

What do I do?