20292 Federal Register / Vol. 60, No. 79 / Tuesday, April 25, 1995 / Notices

The Need for the Proposed Action

The Commission extended the

implementation schedule for operating

plants to 18 months from the effective

date of the rule, given that it involves a

new power for power reactor sites, that

some procurement problems may arise

and that scheduling problems may

occur. Under the present rule and

current licensing schedule, the

applicant would be required to

implement the rule several months

(depending on the actual date of

operating license issuance) ahead of

operating power reactors. The applicant

will implement interim compensatory

measures to justify the scheduler

exemption.

Environmental Impacts of the Proposed

Action

The applicant’s request for scheduler

exemption involves delaying, by several

months, implementation of control

measures per the regulation. The

proposed action will not increase the

probability or consequences of

accidents, makes no changes in the

types of any effluents that may be

released offsite, and does not increase

the allowable individual or cumulative

occupational radiation exposure.

Accordingly, the Commission concludes

that there are no significant radiological

environmental impacts associated with

the proposed action.

With regard to potential

nonradiological impacts, the proposed

action involves features located entirely

within the restricted area as defined in

10 CFR Part 20. It does not affect

nonradiological plant effluents and has

no other environmental impact.

Accordingly, the Commission concludes

that there are no significant

nonradiological environmental impacts

associated with the proposed action.

Alternative to the Proposed Action

Since the Commission has concluded

there is no measurable environmental

impact associated with the proposed

action, any alternatives with equal or

greater environmental impact need not

be evaluated. As an alternative to the

proposed action, the Commission

considered denial of the proposed

action. Denial of the application would

result in no change in current

environmental impacts. The

environmental impacts of the proposed

action and the alternative action are

similar.

Alternative Use of Resources

This action did not involve the use of

any resources not previously considered

in the Final Environmental Statement

and Supplement 1 related to operation

of the Watts Bar Nuclear Plant, dated

December 1978 and April 1995,

respectively.

Agencies and Persons Consulted

In accordance with its stated policy,

the NRC staff consulted with the

Tennessee State official regarding the

environmental impact of the proposed

action. The State official had no

comment.

Finding of No Significant Impact

Based upon the foregoing

environmental assessment, the

Commission concludes that the

proposed action will not have a

significant effect on the quality of the

human environment. Accordingly, the

Commission has determined not to

prepare an environmental impact

statement for the proposed action.

For further details with respect to this

action, see the request for exemption

dated November 30, 1994, which is

available for public inspection at the

Commission’s Public Document Room,

2120 L Street NW., Washington, DC, and

at the local public document room

located at the Chattanooga-Hamilton

County Library, 1101 Broad Street,

Chattanooga, Tennessee.

Dated at Rockville, Maryland, this 18th day

of April 1995.

For the Nuclear Regulatory Commission.

Peter S. Tam,

Senior Project Manager, Project Directorate

II–3, Division of Reactor Projects—I/II, Office

of Nuclear Reactor Regulation.

[FR Doc. 95–10124 Filed 4–24–95; 8:45 am]

BILLING CODE 7590–01–M

OFFICE OF PERSONNEL

MANAGEMENT

Notice of Request for Expedited

Review of Revised Form RI 10–72

AGENCY: Office of Personnel

Management.

ACTION: Notice.

SUMMARY: In accordance with the

Paperwork Reduction Act of 1980 (title

44, U.S. Code, chapter 35), this notice

announces a request for expedited

review of a revised information

collection. Form RI 10–72, Client

Satisfaction Survey, is used to

determine how well the Office of

Personnel Management has served

federal civil service annuitants and

survivor annuitants. An expedited

clearance is requested for this survey

questionnaire so we can meet our

scheduled mailing date of May 1, 1995.

The questionnaire will be sent to

approximately 1500 annuitants and will

require approximately 25 minutes to

complete, for a total public burden of

625 hours.

A copy of this proposal is appended

to this notice.

DATES: Comments on this proposal

should be received by April 28, 1995.

OMB has been requested to take action

within five (5) calendar days from the

date of this publication.

ADDRESSES: Send or deliver comments

to—

Lawrence P. Holman, Chief, Quality

Assurance Division, Retirement and

Insurance Group, U.S. Office of

Personnel Management, 1900 E Street,

NW., Room 4316, Washington, DC

20415

and

Joseph Lackey, OPM Desk Officer,

Office of Information and Regulatory

Affairs, Office of Management and

Budget, New Executive Office

Building, NW., Room 10235,

Washington, DC 20503

FOR INFORMATION REGARDING

ADMINISTRATIVE COORDINATION—CONTACT:

Mary Beth Smith-Toomey, Management

Services Division, (202) 606–4025.

U.S. Office of Personnel Management.

Lorraine A. Green,

Deputy Director.

Dear Annuitant: We are conducting a

survey of people across the country to find

out how well the Office of Personnel

Management is serving the Federal annuitant

population.

You are one of a relatively small number

of annuitants randomly selected for this

survey, so your answers are very important.

This is your chance to tell us how satisfied

you are with the service you receive from the

Office of Personnel Management.

This survey is completely voluntary. It is

your choice whether or not to help us, and

your decision will not be recorded or affect

your eligibility for any Government benefits.

Your answers will be kept confidential. No

permanent record will be kept on how you

answered any of the questions.

If you have any questions about our survey,

please call collect at (202) 606–0283. This is

a special telephone number we have

established just for this survey. Your

questions about your claim or the benefits

you are receiving should continue to be

referred to OPM’s Retirement Information

Office at (202) 606–0500.

Please use the addressed, postage-paid

envelope to return your questionnaire to us

after you have completed it. Remember, your

answers will help OPM to improve its

services to you and your fellow annuitants.

Thank you for your help.

Sincerely,

James B. King,

Director.

Dear Annuitant: Several weeks ago, we

mailed you a questionnaire regarding the
Federal Register / Vol. 60, No. 79 / Tuesday, April 25, 1995 / Notices 20293

service you receive from the Office of

Personnel Management. To date we have not

heard from you. In case our other letter did

not reach you or has been misplaced, a new

questionnaire is enclosed. I urge you to

complete it and return it in the enclosed

addressed, post-paid envelope.

This survey is completely voluntary and

your responses will not affect your eligibility

for any Government benefits. However, as

you are one of a relatively small number of

annuitants randomly selected for this survey,

your answers are very important. The high

percentage of people who have already

returned their questionnaires is encouraging,

but we need your opinions too.

If you have any problems or questions

regarding this survey questionnaire, please

call collect at (202) 606–0283. This is a

special phone number we have established

just for this survey. Your questions about

your claim or the benefits you are receiving

should continue to be referred to OPM’s

Retirement Information Office at (202) 606–

0500.

Thank you for your cooperation.

Sincerely,

James B. King,

Director.

Office of Personnel Management

Client Satisfaction Survey

How Well Has the Office of Personnel

Management Served You?

Retirement and Insurance Service

Survey of How Well the Office of Personnel

Management Serves Federal Annuitants

Conducted by OPM’s Retirement and

Insurance Service

Instructions

Please answer the questions on the

following pages and return the questionnaire

to us in the enclosed envelope. It should take

about 25 minutes to finish. If you have

trouble filling out this questionnaire, you

may have a relative or friend help you. The

answers you give, however, should be based

on your own feelings and opinions and refer

to your experience with the Office of

Personnel Management (OPM).

Please return the completed questionnaire

in the postage-paid envelope to: U.S. Office

of Personnel Management, Client Satisfaction

Survey, Room 4316, RIS/QAD, Attention:

Dom Marro/Nancy Wolf, 1900 E Street, N.W.,

Washington, DC 20415.

If you have any questions about this

questionnaire, please call collect at (202)

606–0283. We will be happy to help you.

Any questions about your claim or your

benefits should be directed to OPM’s

Retirement Information Office at (202) 606–

0500.

Public Burden Statement

We think providing this information takes

an average 25 minutes per response,

including the time for reviewing instructions,

getting the needed data, and reviewing the

requested information. Send comments

regarding our estimate or any other aspect of

this form, including suggestions for reducing

time needed, to the Office of Personnel

Management, Reports and Forms Officer, 500

CHP, Washington, DC 20415.

Privacy Act Statement

Title 5, U.S. Code, 83 and 84 authorizes the

solicitation of this information. The purpose

of this collection of information is to find out

how well the Office of Personnel

Management is serving the Federal annuitant

population. Participation is voluntary for

those annuitants who are selected for the

survey. The information provided by

annuitants will be kept confidential and will

not be released outside of the Office of

Personnel Management.

Client Satisfaction Survey

Part I

Mail To/From the Office of Personnel

Management (OPM).

1. Did you write to OPM regarding

retirement or insurance matters within the

past 12 months? (Do not include mailing in

any forms you may have been asked to

complete.)

(Check One)

a. b No (Skip to Question #7)

b. b Yes.

2. If you have written to OPM, about how

many times in all have you written in the

past 12 months?

(Check One)

a. b Once.

b. b Twice.

c. b Three times.

d. b More than 3 times.

3. What did you write about?

(Check All That Apply)

a. b I asked a general question about my

benefits.

b. b I asked a specific question about an

action that was taken on my annuity

account (such as a change in my monthly

benefit).

c. b I asked that some action be taken on

my annuity account (such as an address

change or health benefits change).

d. b I complained or expressed concern

about some aspect of the retirement or

insurance program (such as the cost of or

amount of insurance).

e. b I complained, expressed concern, or

followed up on an action that I had

requested (such as the amount of time

taken to process a requested action).

f. b Other (Please specify.)

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4. Why did you choose to write to OPM

rather than telephone?

(Check All That Apply)

a. b I prefer to write a letter rather than

telephone.

b. b I could not get through by telephone.

c. b Based on my past experience, it is

difficult to get retirement or insurance

problems resolved by telephoning OPM.

d. b It is not convenient for me to call OPM

during its regular business hours.

e. b I did not want to pay for a long

distance telephone call to OPM.

f. b Other (Please specify.)

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5. Overall, how satisfied or dissatisfied

were you with the content of the response to

the letter(s) you wrote to OPM within the last

12 months?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

f. b I never received a response.

6. Overall, how satisfied were you with the

amount of time it took OPM to respond to the

letter(s) you wrote within the last 12 months?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

f. b I never received a response.

7. OPM mails various informational

materials and notices to its annuitant

beneficiaries. In general, how easy or difficult

to understand is the mail you have received

from OPM?

(Check One)

a. b Very easy to understand.

b. b Generally easy to understand.

c. b Neither easy nor difficult to

understand.

d. b Generally difficult to understand.

e. b Very difficult to understand.

8. What do you usually do with the OPM

informational materials and notices sent to

you?

(Check One)

a. b I read all the information that is sent to

me.

b. b I glance at the notices to see if they

apply to me but find that most of them

don’t.

c. b I glance at the notices and find that

most of them do apply to me.

d. b I don’t read the notices. If there is

something I need to know I ask about it.

e. b Other (Please specify.)

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9. If you have sought assistance to

understand a notice you received from OPM,

where did you last seek assistance?

(Check One)

a. b I did not seek assistance (Skip to

Question #11.)

b. b OPM office in Washington, D.C.

c. b Another OPM office (that is, not in

Washington, D.C.).

d. b The agency where I used to work.

e. b Another agency.

f. b The National Association of Retired

Federal Employees (NARFE).

g. b The union that represented me as an

employee.

h. b Someone I know who received the

same notice.

i. b Friends or family.

j. b Other (Please specify.)

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10. How satisfied or dissatisfied were you

with the help you received from the place

noted above?

(Check One)
20294 Federal Register / Vol. 60, No. 79 / Tuesday, April 25, 1995 / Notices

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied. d. b Generally dissatisfied.

e. b Very dissatisfied.

11. The following is a list of pamphlets OPM provides to its customers. If you have read any of the pamphlets within the

past 12 months, indicate how clear the pamphlet was.

(Check Only One Rating Column For Each Pamphlet You Have Read In The Past 12 Months)

OPM pamphlets Clear Somewhat

clear Not clear

a. Information for Annuitants

b. Information for Annuitants About the Federal Employees Health Benefits Program

c. Information for Survivor Annuitants

d. Death Benefits for Children

e. Information for Disability Annuitants

12. The following is a list of forms that OPM provides to its customers. If you had to complete any of the OPM forms within

the past 12 months, please indicate if the instructions were clear and understandable.

(Check Only One Rating Column For Each Form You Have Completed In The Past 12 Months.)

OPM forms Clear Somewhat

clear Not clear

a. Open Season Health Benefits forms

b. Student-child entitlement forms

c. Disability retirement earnings survey forms

d. Change of Address forms

e. Annuity payment direct deposit forms

13. Have you ever requested the assistance

of any of the following parties regarding a

retirement or insurance matter handled by

OPM?

(Check All That Apply)

a. b My Congressional Representative.

b. b My Senator.

c. b The White House.

d. b The Director of OPM.

e. b Official from some other Federal

agency.

f. b The news media.

g. b No, I have not requested assistance of

any of the above parties.

Part II

Telephoning the Office of Personnel

Management

14. What type of telephone service do you

have?

(Check One)

a. b Touch tone.

b. b Rotary dial or pulse.

c. b I don’t know.

d. b I don’t have a phone.

15. Have you tried to call OPM’s retirement

offices within the past 12 months?

(Check One)

a. b No. (Skip to Question #25.)

b. b Yes.

16. In the past 12 months, how many

different times did you call OPM’s retirement

offices?

(Check One)

a. b Once.

b. b Twice.

c. b Three times.

d. b More than three times.

17. Think about all the times you’ve called

OPM’s retirement offices over the past 12

months, and indicate which of the following

things happened when you called.

(Check All That Apply)

a. b I got through without any problem.

b. b My call had to be transferred or I was

told to call a different number.

c. b An answering machine put me on hold.

d. b A person put me on hold.

e. b I gave up after being placed on hold.

f. b I had to call several times before getting

through.

g. b My call was disconnected.

h. b I got a busy signal.

i. b Other. (Please specify.)

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18. On your most recent phone call how

many times did you have to dial before you

got through?

(Check One)

a. b Once.

b. b Twice.

c. b Three times.

d. b More than three times.

e. b I never got through.

f. b I don’t remember.

19. Listed below are several reasons why

a person might telephone OPM. In your most

recent phone call, indicate the reason(s) you

called.

(Check All That Apply)

a. b I had a question about a claim for

retirement or survivor benefits.

b. b I asked about health benefits or life

insurance coverage.

c. b I asked about a tax related matter.

d. b I asked about an adjustment to my

benefit.

e. b I asked about a benefit for a child(ren).

f. b I asked about a notice or other mail I

received from OPM.

g. b I was following up on a previous call

or request that some action be taken.

h. b OPM asked me to contact them.

i. b I reported the death of an annuitant.

j. b I notified OPM of a name or address

change.

k. b I reported non-receipt of a benefit check.

l. b I telephoned OPM for some other reason.

(Please specify.)

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20. In general, how courteous was the OPM

employee(s) during this call?

(Check One)

a. b Very courteous.

b. b Generally courteous.

c. b Neither courteous nor discourteous.

d. b Generally discourteous.

e. b Very discourteous.

21. How clearly did the OPM employee

answer your question(s)?

(Check One)

a. b Clearly.

b. b Somewhat clearly.

c. b Not clearly.

22. Think about the reason why you last

contacted OPM by telephone. What kind of

job has OPM done to handle this matter?

(Check One)

a. b Very good job.

b. b Good job.

c. b Fair job.

d. b Poor job.

e. b Very poor job.

23. Once again, think about the reason why

you last contacted OPM by phone. How

satisfied are you with the amount of time it

has taken OPM, so far, to take care of this

matter?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

24. About how long (including time you

waited, if any) did your last phone call to

OPM last?

(Check One)
Federal Register / Vol. 60, No. 79 / Tuesday, April 25, 1995 / Notices 20295

a. b Less than 3 minutes.

b. b At least 3 but less than 10 minutes.

c. b At least 10 but less than 20 minutes.

d. b 20 minutes or more.

e. b I don’t remember.

Part III

Benefits From the Office of Personnel

Management

25. Do you usually get your retirement or

survivor annuity payment by the first

business day of the month?

(Check One)

a. b Yes.

b. b No.

26. In most cases, interim or special

payments are paid until an applicant’s

annuity claim is completely processed and

regular payments begin. Was this the case for

your initial annuity claim?

(Check One)

a. b Yes.

b. b No.

c. b I don’t remember.

27. After you applied for your annuity

benefit, when did you receive your first

payment from OPM?

(Check One)

a. b Much sooner than I expected.

b. b A little sooner than I expected.

c. b About when I expected.

d. b A little later than I expected.

e. b A lot later than I expected.

f. b I don’t remember.

28. Listed below are some of the actions

that can be taken on an annuity account.

Please check the most recent actions that

were taken on your account.

(Check All That Apply)

a. b No action has been taken on my account

within the past 12 months. (Skip to

Question #33.)

b. b An initial claim for retirement or

survivor benefits.

c. b Stop or change Federal tax withholding.

d. b Change health benefits plans or options.

e. b Change life insurance option(s).

f. b Change mailing address.

g. b Direct annuity benefits to a bank

account.

h. b Adjust annuity benefit after a change in

marital status.

i. b Suspend annuity payments.

j. b Add or drop child(ren) benefit.

k. b Non-receipt of a benefit check.

l. b Other reason. (Please specify.)

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29. If you requested that OPM take action

on your account, how was (were) the

actions(s) handled?

(Check All that Apply)

a. b I did not request action. (Skip to

Question #33.)

b. b The action was taken based on my

telephone request.

c. b The action was taken after my first

request.

d. b The action was taken only after I made

a second request.

e. b The action was taken only after I made

more than two requests.

f. b I don’t remember.

30. Overall, how satisfied were you with

the way the above action(s) was (were)

handled by OPM?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

31. Did you receive some form of

communication from OPM about the

action(s) that was (were) taken?

(Check One)

a. b No, I never received any communication

regarding the action that was taken.

(Skip to Question #33.)

b. b Yes, a computer generated notice.

c. b Yes, a hand-written notice.

d. b Yes, a form letter or notice.

e. b Yes, a typed letter.

f. b Yes, some other type of communication.

g. b I don’t remember. (Skip to Question

#33.)

32. Was the communication about the

action on your account clear to you?

(Check One)

a. b Yes, it was very clear.

b. b It was somewhat clear.

c. b No, it was not clear.

Part IV

Overall Quality of the Office of Personnel

Management’s Service

33. Overall, since your annuity began, how

would you rate the service that OPM has

given you?

(Check One)

a. b Very good.

b. b Good.

c. b Fair.

d. b Poor.

e. b Very poor.

34. How would you rate OPM’s service in

comparison to the service you get from other

Federal, State, and local government

agencies?

(Check One)

a. b OPM much better than others.

b. b OPM somewhat better than others.

c. b OPM is about as good as others.

d. b OPM somewhat worse than others.

e. b OPM much worse than others.

f. b Can’t say, have had no contact with other

government agencies.

35. If you must contact OPM in the future,

would your first preference be to write,

telephone, or visit?

(Check One)

a. b Write.

b. b Telephone.

c. b Visit.

36. The following is a list of important

service quality factors. Please read through

the list. From your point of view, please rank

the five most important factors to you in your

dealings with OPM. Mark ‘‘1’’ next to the

item that is most important to you, a ‘‘2’’ next

to the second most important factor, a ‘‘3’’

next to the third most important factor, etc.

(Rank Only The Five Most Important Factors

From ‘‘1’’ to ‘‘5.’’ Leave The Remaining

Factors Blank.)

Ranking OPM service quality factors

a. Concern for me and my problems

b. Friendly OPM employees

c. Knowledgeable OPM employees

d. Easily obtainable information

e. Clear information about

changes in law and regulations

f. Clear statements and correspondence

g. Clear information about payments or services

h. Fair treatment of all customers

i. Timely action on my concerns

and complaints

j. Timely payments

k. Accurate answers to questions

l. Replacement of missing payments

m. Minimal interruptions of benefits

n. Flexible billing and payment

arrangements for benefit overpayments

o. Accurate payments

p. Good telephone service

If you retired since January 1, 1995, please

answer the next three questions. Otherwise,

skip to question #40.

37. When you retired, how satisfied were

you with how OPM handled all aspects of

your retirement (including, if applicable,

your requests for direct deposit of your

monthly retirement check in your bank and

federal income tax withholdings from your

check)?

(Check One)

a. b Very Satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

38. If you requested that your retirement

check be deposited directly in your bank by

OPM, how satisfied were you with how long

it took for your bank account to be credited

with your first retirement payment?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied or dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

f. b I did not request that my retirement

check be deposited directly in my bank.

39. What kind of job did OPM do in giving

you professional and personalized

information concerning your retirement?

(Check One)

a. b Very good job.

b. b Good job.

c. b Fair job.

d. b Poor job.

e. b Very poor job.

Answer the following question (Question

#40) only if you began receiving, since

January 1, 1995, a monthly survivor’s check

as a result of the death of a Federal retiree.

Otherwise, skip to question #41.
20296 Federal Register / Vol. 60, No. 79 / Tuesday, April 25, 1995 / Notices

40. How satisfied were you with the

assistance you received from OPM in filing

the paperwork needed to obtain benefits?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied or dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

41. Do you have a personal computer and

a modem?

(Check One)

a. b Yes.

b. b No. (Skip to Question #43)

42. Do you have access to any of the

following On-line services?

(Check All that Apply)

a. b CompuServe.

b. b USENET.

c. b America On-line.

d. b Prodigy.

e. b Genie.

f. b Other (Please specify.)

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Part V

Retirement Counseling

Please answer the following questions only if

you retired within the last two years.

43. Did you receive retirement counseling?

(Check One)

a. b No. (Skip to Question #51.)

b. b Yes.

44. Who initiated the contact to plan for

your retirement?

(Check One)

a. b I did.

b. b My agency did.

c. b I don’t remember.

45. Who did the counseling?

(Check One)

a. b An employee of my former agency.

b. b A contract employee to my former

agency.

c. b I don’t know.

46. When did your agency start to counsel

you concerning your retirement planning?

(Check One)

a. b More than one year before I retired.

b. b Six to twelve months before I retired.

c. b Less than six months before I retired.

47. What did the counseling cover?

(Check All That Apply)

a. b Retirement coverage.

b. b Amount of annuity.

c. b Survivor benefits.

d. b Health insurance benefits.

e. b Life insurance benefits.

f. b Social Security benefits.

g. b Thrift Savings Plan.

h. b Other (Please specify.)

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48. How satisfied were you that the

information from your agency (including

responses to your questions and concerns)

was accurate and up to date?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

49. How satisfied were you with how well

your agency helped you in taking appropriate

actions (such as submitting retirement forms

and making decisions about health and life

insurance) and in learning what to expect

after you retired (such as how long it would

take to get your annuity, notices to be

received, tax withholding, etc.)?

(Check One)

a. b Very satisfied.

b. b Generally satisfied.

c. b Neither satisfied nor dissatisfied.

d. b Generally dissatisfied.

e. b Very dissatisfied.

Comments (Especially about any

improvements you would suggest.)

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50. How did your agency’s estimate of your

annuity compare with the annuity computed

by OPM?

(Check One And Skip To Question #52)

a. b The annuity estimate was close to the

annuity computed by OPM.

b. b The annuity estimate was significantly

more than the annuity computed by

OPM.

c. b The annuity estimate was significantly

less than the annuity computed by OPM.

d. b I did not receive an annuity estimate

from my agency.

e. b I don’t remember.

51. If your employing agency never

counseled you, where did you go to get

information on retirement and insurance

matters?

(Check All That Apply)

a. b National Association of Retired Federal

Employees (NARFE).

b. b Private publications (such as Federal

Employees Almanac).

c. b I contacted OPM directly.

d. b Other.

e. b I didn’t receive any retirement planning

information.

52. In planning your retirement, did you?

(Check One)

a. b Attend agency sponsored retirement

seminars AND receive individual

counseling from your personnel office.

b. b Only attend an agency sponsored

retirement seminar.

c. b Only receive individual counseling.

d. b Neither retirement seminars nor

individual counseling was provided by

my agency.

53. Were you provided a copy of ‘‘Thinking

About Retirement’’?

(Check One)

a. b Yes.

b. b No.

c. b I don’t know.

Thank you for your cooperation. We

appreciate your help. Please return the

completed questionnaire in the postage paid

envelope to: U.S. Office of Personnel

Management, Client Satisfaction Survey,

Room 4316, RIS/QAD, Attention: Dom

Marro/Nancy Wolf, 1900 E Street, N.W.,

Washington, DC 20415.

If you have any comments about how OPM

has served you or if you have suggestions on

how we can improve our service, please

write them in the space below.

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If you have questions concerning your

annuity or survivor annuity, write directly to:

U.S. Office of Personnel Management,

Retirement Operations Center, Boyers, PA

16017.

[FR Doc. 95–10122 Filed 4–24–95; 8:45 am]

BILLING CODE 6325–01–M

SECURITIES AND EXCHANGE

COMMISSION

[Rel. No. IC–21021; No. 812–8154]

General American Life Insurance

Company, et al.

April 19, 1995.

AGENCY: Securities and Exchange

Commission (‘‘SEC’’ or ‘‘Commission’’).

ACTION: Notice of Application for

Exemption under the Investment

Company Act of 1940 (‘‘1940 Act’’).

APPLICANTS: General American Life

Insurance Company (‘‘General

American’’), General American Separate

Account Eleven (‘‘Account 11’’) and

Walnut Street Securities, Inc.

(‘‘Underwriter’’).

RELEVANT 1940 ACT SECTION: Order

requested under Section 6(c) granting

exemptions from Sections 27(c)(2) and

27(e) of the 1940 Act and from Rules

6e–3(T)(b)(13)(vii), 6e–3(T)(c)(4)(v) and

27e–1 thereunder.

SUMMARY OF APPLICATION: Applicants

request an order to permit Account 11

and other variable life insurance

separate accounts that General

American may establish in the future

(‘‘Future Accounts’’) to: (1) Deduct a

charge from premium payments under

certain variable life insurance contracts

to compensate General American for its

increased federal tax burden resulting

from the application of Section 848 of

the Internal Revenue Code of 1986, as

amended, to the receipt of such

payments; and (2) to permit General

American not to send such contract

owners a written notice of their refund

and withdrawal rights.