[Federal Register Volume 60, Number 86 (Thursday, May 4, 1995)]
[Notices]
[Pages 22098-22153]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-10626]




[[Page 22097]]

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Part II





Social Security Administration





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Statement of Organization, Functions and Delegations of Authority; 
Notice

Federal Register / Vol. 60, No. 86 / Thursday, May 4, 1995 / 
Notices 
[[Page 22098]] 

SOCIAL SECURITY ADMINISTRATION


Statement of Organization, Functions and Delegations of Authority

    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given of the complete revision of 
existing Part S and the establishment of Part T as SSA becomes an 
independent agency. Notice is further given that Chapter SA for the 
Office of the Commissioner; Chapter S1 for the Office of the Deputy 
Commissioner for Finance, Assessment and Management; Chapter S2 for the 
Office of the Deputy Commissioner for Operations; Chapter S4 for the 
Office of the Deputy Commissioner for Systems; and Chapter S7 for the 
Office of the Deputy Commissioner for Human Resources are being amended 
to reflect internal organizational realignments and the deletion of all 
references to the Department of Health and Human Services as the parent 
agency of SSA. Chapter S3 for the Office of the Deputy Commissioner for 
Policy and Chapter S5 for the Office of the Deputy Commissioner for 
Policy and External Affairs are being deleted in their entirety. Notice 
is further given of the establishment of Chapter S8 for the SSA Office 
of Inspector General; Chapter S9 for the SSA Office of General Counsel; 
Chapter TA for the Office of the Deputy Commissioner for Programs, 
Policy, Evaluation and Communications; and Chapter TB for the Office of 
the Deputy Commissioner for Legislation and Congressional Affairs. The 
Deputy Commissioners for Finance, Assessment and Management (S1); 
Operations (S2); Systems (S4); Human Resources (S7); Programs, Policy, 
Evaluation and Communications (TA); Legislation and Congressional 
Affairs (TB); the SSA Inspector General (S8); and the SSA General 
Counsel (S9) are all line officials responsible for directing major 
organizational components. The following chapters reflect these 
changes.

Chapter S--Social Security Administration

S.00  Mission
S.10  Organization
S.20  Functions
S.30  Order of Succession

    Section S.00  The Social Security Administration--(Mission): The 
Social Security Administration is the Nation's primary income security 
Agency. It administers the Federal retirement, survivors and disability 
insurance programs, as well as the program of supplemental security 
income (SSI) for the aged, blind and disabled, and performs certain 
functions with respect to the black lung benefits program. SSA also 
directs the aid to the aged, blind and disabled in Guam, Puerto Rico 
and the Virgin Islands.
    Section S.10  The Social Security Administration--(Organization):
    The Social Security Administration, under the supervision and 
direction of the Commissioner of Social Security (the Commissioner), 
includes:
    A. The Office of the Commissioner of Social Security (SA).
    B. The Office of the Deputy Commissioner of Social Security (SA).
    C. The Office of the Deputy Commissioner, Finance, Assessment and 
Management (S1).
    D. The Office of the Deputy Commissioner, Operations (S2).
    E. The Office of the Deputy Commissioner, Systems (S4).
    F. The Office of the Deputy Commissioner, Human Resources (S7).
    G. The Office of the SSA Inspector General (S8).
    H. The Office of the SSA General Counsel (S9).
    I. The Office of the Deputy Commissioner, Programs, Policy, 
Evaluation and Communications (TA).
    H. The Office of the Deputy Commissioner, Legislation and 
Congressional Affairs (TB).
    Section S.20  The Social Security Administration--(Functions): The 
Social Security Administration performs all functions necessary to 
accomplish the Agency's mission. These are specified in more detail in 
the sections which follow Section S.30.
    Section S.30  The Social Security Administration--(Order of 
Succession):
    A. 1. In the event of the absence or disability of the 
Commissioner, the Deputy Commissioner shall serve as Acting 
Commissioner.
    2. In the event of the absence or disability of both the 
Commissioner and Deputy Commissioner of Social Security or vacancies in 
the positions, one of the Deputy Commissioners or another Executive 
Level official, will be designated to serve as Acting Commissioner.
    3. In the event of the absence of the Commissioner and the Deputy 
Commissioners, an SSA official designated by the Commissioner shall 
serve as Acting Commissioner.
    4. Should the positions of Commissioner and Deputy Commissioner of 
Social Security and the Deputy Commissioners become vacant, or these 
officials become disabled, an official will be designated to serve as 
Acting Commissioner.
    B. 1. Where an Associate Commissioner has two deputies, one of the 
deputies shall be designated by the Associate Commissioner to serve as 
Acting Associate Commissioner during his/her absence. In the event of a 
disability of the Associate Commissioner, the Commissioner shall 
designate one of the Deputy Associate Commissioners to serve as Acting 
Associate Commissioner.
    2. In the event of the absence of both an Associate Commissioner 
and his/her Deputy or deputies, an executive designated by the 
Associate Commissioner shall serve as Acting Associate Commissioner.
    3. Should an Associate Commissioner or his/her Deputy Associate 
Commissioner become disabled, an SSA official designated by the 
Commissioner shall serve as Acting Associate Commissioner.
    C. 1. During the absence or disability of a Regional Commissioner, 
the Deputy Regional Commissioner shall serve as Acting Regional 
Commissioner.
    2. In the event of the absence of both a Regional Commissioner and 
his/her Deputy, an SSA regional office official designated by the 
particular Regional Commissioner shall serve as Acting Regional 
Commissioner.
    3. Should both the Regional Commissioner and Deputy Regional 
Commissioner become disabled, an SSA official designated by the 
Commissioner shall serve as Acting Regional Commissioner.
    Delete: Existing Chapter S3, the Office of Policy and Chapter S5, 
the Office of Policy and External Affairs in their entirety.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given of the revision of Chapter SA for 
the Office of the Commissioner of SSA to reflect changes as SSA becomes 
an independent agency. The changes are as follows:
    Section SA.10  The Office of the Commissioner--(Organization):
    Retitle:
    B. The Office of the Principal Deputy Commissioner (SA) to the 
Office of the Deputy Commissioner of Social Security (SA).
    Establish:
    D. The Office of the Chief of Staff (SAN).
    Section SA.20  The Office of the Commissioner--(Functions) Retitle 
and revise to read as follows:
    B. The Deputy Commissioner of Social Security (SA) assists the 
Commissioner in carrying out his/her responsibilities and performs 
other [[Page 22099]] duties as the Commissioner may prescribe.
    Delete all references to HHS:
    C. The Immediate Office of the Commissioner (SA).
    Establish:
    D. The Chief of Staff (SAN) provides day-to-day support to the 
Commissioner and Deputy Commissioner in matters relating to program 
policy, administration, communications and external liaison.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given that Chapter S1 for the Office of 
the Deputy Commissioner, Finance, Assessment and Management is being 
amended to reflect internal organizational realignments and the 
deletion of all references to the Department of Health and Human 
Services as the parent agency of SSA. The following material replaces 
Chapter S1 in its entirety.
Chapter S1--The Office of the Deputy Commissioner, Finance, Assessment 
and Management

S1.00  Mission
S1.10  Organization
S1.20  Functions

    Section S1.00  The Office of the Deputy Commissioner, Finance, 
Assessment and Management--(Mission): The Office of the Deputy 
Commissioner Finance, Assessment and Management (ODCFAM) directs the 
administration of comprehensive SSA management programs including 
budget, acquisition and grants, facilities management and publications 
and logistics. The Office directs the development of Agency policies 
and procedures as well as the management of the Agency financial 
management systems. It directs the activities of the Systems Review 
Board (SRB) and the systems procurement review function. It directs the 
evaluation of programs operations quality and the management of Agency 
quality assurance, management integrity and systems security programs 
and the oversight of SSA's matching operations.
    Section S1.10  The Office of the Deputy Commissioner, Management, 
Budget and Assessment--(Organization): The Office of the Deputy 
Commissioner, Finance, Assessment and Management under the leadership 
of the Deputy Commissioner, Finance, Assessment and Management, 
includes:
    A. The Deputy Commissioner, Finance, Assessment and Management 
(S1).
    B. The Assistant Deputy Commissioner, Finance, Assessment and 
Management (S1).
    C. The Immediate Office of the Deputy Commissioner, Finance, 
Assessment and Management (S1J), which includes:
    1. The SSA Senior Financial Executive (S1J-1).
    2. The Information Technology Systems Review Staff (S1J-2).
    3. The Management Analysis and Audit Program Support Staff (S1J-3).
    D. The Office of Program and Integrity Reviews (S1K).
    E. The Office of Financial Policy and Operations (S1N).
    F. The Office of Budget (S1P).
    G. The Office of Acquisition and Grants (S1Q).
    H. The Office of Facilities Management (S1R).
    I. The Office of Publications and Logistics Management (S1S).
    Section S1.20  The Office of the Deputy Commissioner, Finance, 
Assessment and Management--(Functions):
    A. The Deputy Commissioner, Finance, Assessment and Management (S1) 
is directly responsible to the Commissioner for carrying out the ODCFAM 
mission and providing general supervision to the major components of 
ODCFAM. The Deputy Commissioner also is the SSA Chief Financial Officer 
(SSACFO) and is directly responsible to the Commissioner for carrying 
out the SSACFO mission.
    B. The Assistant Deputy Commissioner, Finance, Assessment and 
Management (S1) assists the Deputy Commissioner in carrying out his/her 
responsibilities and performs other duties as the Deputy Commissioner 
may assign.
    C. The Immediate Office of the Deputy Commissioner, Finance, 
Assessment and Management (S1J) provides the Deputy Commissioner with 
staff assistance on the full range of his/her responsibilities. It 
reviews and analyzes existing and proposed formal delegations of 
program and administrative decisionmaking authorities within SSA. It 
includes:
    1. The SSA Senior Financial Executive (S1J-1) provides financial 
management expertise, advice and support to the Deputy Commissioner, 
Finance, Assessment and Management (DCFAM) in his/her role as the Chief 
Financial Officer; serves as a high-level Agency focal point for 
financial management matters and on selected issues, acts as liaison 
with the Department of the Treasury and the Internal Revenue Service; 
monitors Agency activities to improve financial management and 
management integrity weaknesses to assure Agency commitment and 
followthrough. The Senior Financial Executive is the focal point for 
Agency combined annual wage reporting/wage reconciliation improvement 
efforts; prepares progress reports and recommends corrective action as 
required.
    2. The Information Technology Systems Review Staff (S1J-2) serves 
as the principal independent source of advice to the SRB, the SSACFO 
and the Commissioner on the feasibility, suitability and conformance to 
regulations of proposed systems plans and acquisitions; on proposed 
systems design and requirement specifications; and on all other systems 
strategies and related issues. It reviews the proposed Information 
Technology Systems (ITS) budget and Agency Procurement Requests for 
adequacy, clarity, cost-effectiveness, achievability, consistency with 
Agency plans, and to ensure that project objectives are realistic and 
complete. It conducts technical reviews of the functional requirements 
and design specifications of all ITS hardware and software systems to 
ensure their sufficiency and compliance with applicable policies, 
procedures and Agency plans. The Staff conducts in-process reviews of 
systems, planned implementation strategies, contracts, interagency 
agreements and other ongoing work in the systems area to determine 
compliance with Agency decisions and plans and monitors significant ITS 
projects to ensure the Agency objectives and timeframes are met. The 
Staff conducts postimplementation reviews of Agency systems and ITS 
acquisitions to determine if Agency investments provide the expected 
returns and whether the Agency objectives are being met with timely and 
cost-effective methods. The Staff conducts Information Resources 
Management reviews, maintains the Agency ITS budget project accounting 
data base and provides the DCFAM and the Commissioner with regular 
status reports on the execution of the Agency's ITS budget.
    3. The Management Analysis and Audit Program Support Staff (S1J-3) 
provides analytical staff support for a wide range of Agencywide and/or 
Office-wide administrative program activities related to program 
administration, operations and policy; plans and directs SSA's 
participation in the audit programs conducted by the U.S. Government 
Accounting Office (GAO), the Office of Inspector General (OIG) and 
other external organizations; [[Page 22100]] develops Agency position 
on issues presented in the audits; reviews and evaluates audit reports 
and monitors and evaluates the implementation of GAO and OIG audit 
reports and internal survey recommendations.
    D. The Office of Program and Integrity Reviews (S1K) reviews, 
evaluates and assesses the integrity and quality of the administration 
of Social Security programs in headquarters and in the field. It 
recommends corrective changes in programs, policies, procedures or 
legislation aimed at quality and productivity improvement and/or 
program simplification. It evaluates the quality of SSA operations with 
emphasis on the prevention of program and systems abuse, the 
elimination of waste and the increase of efficiency. It also has 
responsibility for overseeing SSA's computer matching operations.
    E. The Office of Financial Policy and Operations (S1N) has 
operational responsibility for SSA's accounting and payment operations 
and establishes requirements for all SSA financial systems and 
processes to ensure Agency compliance with accounting principles and 
standards as prescribed by the Comptroller General and Chief Financial 
Officer of the United States; fiscal policies and procedures prescribed 
by the Secretary of the Treasury; and management integrity and control 
standards prescribed by the Office of Management and Budget under the 
Federal Managers' Financial Integrity Act.
    F. The Office of Budget (S1P) provides overall management of the 
planning, development and execution of the SSA budget. The Office 
develops policies and guidelines for the exercise of SSA-wide budget 
responsibility and evaluates and appraises the manner in which this 
responsibility is carried out.
    G. The Office of Acquisition and Grants (S1Q) directs the business 
management aspects of SSA's procurement program and grants management 
program by awarding and administering contracts, preparing purchase 
orders or other contractual instruments, and awarding and administering 
grants. It develops and implements policies, procedures and directives 
for SSA procurement and grants activities.
    H. The Office of Facilities Management (S1R) directs the national 
SSA real property program including short- and long-range facilities 
planning: design, construction and leasing of central office and large 
field facilities and maintenance, repair and construction projects and 
policy development related to these operations and facilities. It 
acquires, utilizes and manages space at SSA headquarters and develops a 
comprehensive space inventory and utilization system. The Office of 
Facilities Management develops, implements and evaluates SSA's 
environmental protection, safety and protective services programs. It 
ensures that these programs are responsive to the needs of the Agency 
and serves as a focal point for inquiries and guidance concerning these 
programs.
    I. The Office of Publications and Logistics Management (S1S) 
directs a comprehensive SSA printing, publications and distribution 
management program and develops pertinent policies, standards, and 
procedures for SSA's forms and publications management, printing, 
reprographics and distribution programs. It directs the administration 
and maintenance of the SSA library, the SSA History Room, the 
historical research program and records management program. It 
administers the SSA logistics management program, directs the SSA 
property and supply management programs and manages the operation of 
SSA warehousing facilities including receipt, storage and issuance of 
forms publications, supplies and equipment for SSA-wide use. The Office 
directs activities related to employee transportation including 
providing headquarters passenger, mail and freight transportation 
services. The Office directs the SSA mail management program.

Subchapter S1K--Office of Program and Integrity Reviews

S1K.00  Mission
S1K.10  Organization
S1K.20  Functions

    Section S1K.00  The Office of Program and Integrity Reviews--
(Mission): The Office of Program and Integrity Reviews (OPIR) reviews, 
evaluates and assesses the integrity and quality of the administration 
of Social Security programs in headquarters and in the field. It 
recommends corrective changes in programs, policies, procedures or 
legislation aimed at quality and productivity improvement and/or 
program simplification. It evaluates the quality of SSA operations with 
emphasis on the prevention of program and systems abuse, the 
elimination of waste and the increase of efficiency. It also oversees 
SSA's computer matching operations.
    Section S1K.10  The Office of Program and Integrity Reviews--
(Organization): The Office of Program and Integrity Reviews, under the 
leadership of the Associate Commissioner for Program and Integrity 
Reviews, includes:
    A. The Associate Commissioner for Program and Integrity Reviews 
(S1K).
    B. The Deputy Associate Commissioner for Program and Integrity 
Reviews (S1K).
    C. The Immediate Office of the Associate Commissioner for Program 
and Integrity Reviews (S1K).
    1. The Administration, Matching and Data Management Staff (S1K-1).
    D. The Office of Statistics and Special Area Studies (S1KE).
    1. The Division of Statistics (S1KE1).
    2. The Division of Special Studies and Analysis (S1KE2).
    3. The Division of Public Service Evaluation (S1KE3).
    E. The Office of Disability Program Quality (S1KC).
    1. The Division of Disability Quality Policy, Evaluation and 
Analysis (S1KC1).
    2. The Division of Disability Quality Operations (S1KC2).
    3. The Division of Disability Hearings Quality (S1KC3).
    F. The Offices of Regional Program and Integrity Reviews (S1K-F1--
S1K-FX).
    G. The Office of Assistance and Insurance Program Quality (S1KG).
    1. The Division of Insurance Program Entitlement Quality (S1KG1).
    2. The Division of Insurance Program Postentitlement Quality 
(S1KG2).
    3. The Division of Assistance Program Eligibility Quality (S1KG3).
    4. The Division of Assistance Program Posteligibility Quality 
(S1KG4).
    Section S1K.20  The Office of Program and Integrity Reviews--
(Functions):
    A. The Associate Commissioner for Program and Integrity Reviews 
(S1K) is directly responsible to the Deputy Commissioner, Finance, 
Assessment and Management for carrying out OPIR's mission and providing 
general supervision to the major components of OPIR.
    B. The Deputy Associate Commissioner for Program and Integrity 
Reviews (S1K) assists the Associate Commissioner in carrying out his/
her responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Program 
and Integrity Reviews (S1K) provides the Associate Commissioner and 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities.
    1. The Administration, Matching and Data Management Staff (S1K-1) 
consolidates and focuses on a number of [[Page 22101]] functions 
previously spread throughout the organization. It conducts a variety of 
activities that cross component lines and impact the organization as a 
whole. The staff provides support on all budget, personnel and staffing 
issues; oversees the implementation of the provisions of the Computer 
Matching and Privacy Protection Act of 1988 for the Agency; and 
supports OPIR components, including the Office of Regional Program 
Integrity Reviews (ORPIR), by planning, developing, maintaining and 
improving OPIR's communications and data processing systems and the 
quality review data bases for SSA programs.
    D. The Office of Statistics and Special Area Studies (S1KE) has the 
responsibility for conducting broad-based studies and analyses of SSA's 
Retirement and Survivors Insurance (RSI), Supplemental Security Income 
(SSI), Disability Insurance (DI) and 800 Number operations and 
policies. It surveys SSA's customers to determine their satisfaction 
with field office (FO) services and whether their expectations were 
met; i.e., customer satisfaction. This effort supports the Agency 
initiative to improve the quality of services provided. The Office 
provides statistical advice and assistance to OPIR components. 
Operations research studies of SSA programs and management issues, 
designed to improve the efficiency of SSA's operational workloads, are 
also conducted in this office.
    1. The Division of Statistics (S1KE1).
    a. Provides statistical advice and support to OPIR components on 
study design, sample selection, variance calculations, hypothesis 
testing and data analysis.
    b. Develops and applies statistical profiling techniques to 
operational workloads to improve targeting of resources and/or quality 
of operations.
    2. The Division of Special Studies and Analysis (S1KE2).
    a. Designs, coordinates and conducts ad hoc studies and analyses of 
the RSI, SSI and DI programs' policies and procedures.
    b. Develops recommendations to improve quality and/or cost-
effectiveness of SSA operations.
    3. The Division of Public Service Evaluation (S1KE3).
    a. Designs, directs and coordinates the nationwide system and 
procedures for evaluating SSA's 800 Number service.
    b. Designs, directs and coordinates the evaluation of SSA's 
delivery of services to our customers by obtaining feedback of their 
expectations for, and perceptions of, SSA's service.
    c. Plans, coordinates and conducts focus group discussions on 
various issues/policies/concerns with general public and beneficiary/
recipient populations.
    E. The Office of Disability Program Quality (S1KC) plans, designs 
and maintains a quality review system for the Title II and Title XVI 
disability programs to ensure quality in adjudication and payment. It 
designs sampling methods and techniques, and issues policies and 
procedures for reviews. It analyzes review data and prepares reports on 
findings, including recommendations for corrective action or changes in 
disability program policies, procedures or legislation. The Office 
plans and designs special reviews of problem areas and plans and 
utilizes an automated data base of findings in current and longitudinal 
analyses so that policy and operational managers can improve the 
operation of the disability program. The Office provides technical 
support and guidance to program and integrity field staff in the 
disability quality review program and conducts reviews of ORPIR 
adherence to OPIR review policies and procedures. I111. The Division of 
Disability Quality Policy, Evaluation and Analysis (S1KC1):
    a. Develops disability quality review policy, procedures, forms and 
instructions for use by State and Federal components in payment and 
adjudicative process consistency and preeffectuation reviews.
    b. Identifies error-prone and user-support type case review 
workloads, and plans targeted sampling procedures to produce 
appropriate quality review data. Verifies production of sample levels 
for targeted reviews. Provides sampling intervals for use by State 
agencies in their quality review operations.
    c. Studies the adjudication and payment quality review programs, 
and modifies them to accommodate new workloads or to improve quality of 
the data.
    d. Develops sampling techniques for adjudication and payment 
process quality reviews. Modifies sampling to insure validity of data 
and to respond to disability program and quality review program 
changes.
    e. Provides technical guidance and support to the ORPIR in regard 
to disability quality review operations. Develops technical training 
package and programs for workload, policy or procedural changes.
    f. Plans and issues periodic reports related to the quality of 
disability payment and eligibility processes for the Title II and Title 
XVI disability programs.
    g. Analyzes data to identify repetitive and significant errors to 
determine their causes and costs, and to target areas needing study to 
determine corrective action.
    h. Determines the need for, and designs, special studies to 
supplement regular reports of disability quality reviews. Coordinates, 
reviews and evaluates these studies, and helps field offices develop 
field-initiated studies.
    i. Works with program components to identify user requirements for 
various profiles and to implement and evaluate profiles.
    2. The Division of Disability Quality Operations (S1KC2):
    a. Conducts consistency quality reviews of samples of QA or 
preeffectuation reviews by Disability Quality Branches in the ORPIR. 
These cases include initial claims, reconsideration and continuing 
disability investigations.
    b. Conducts consistency quality reviews of the substantive and 
technical aspects of samples of continuing disability reviews completed 
by the Office of Disability Operations and the Disability Review 
Sections of the Processing Centers.
    c. Conducts quality reviews of the substantive and technical 
aspects of samples of uneffectuated claims adjudicated by the Federal 
Disability Determination Services and the Office of International 
Operations.
    d. Reviews samples of types of disability cases that have been 
identified as error-prone or which involve policy, procedural or 
operational problems. Prepares evaluative reports of the findings 
derived from such reviews, including recommendations for corrective 
actions.
    e. Designs and conducts special studies of problem areas and 
prepares reports indicating trends and recommendations for improvements 
in policy and procedure.
    3. The Division of Disability Hearings Quality (S1KC3).
    a. Plans, designs and maintains a quality assurance (QA) review 
system to assess quality in adjudication of disability claims in which 
a hearing before an administrative law judge (ALJ) has been requested.
    b. Conducts QA reviews of the disability and procedural aspects of 
a sample of claims decided by the ALJ including State Agency 
reconsideration determinations that have been appealed by an ALJ 
hearing.
    c. Plans and issues periodic reports related to the QA reviews of 
ALJ decisions. [[Page 22102]] 
    d. Designs and conducts special studies of significant issues that 
are identified during the QA review.
    F. The Offices of Regional Program and Integrity Reviews (ORPIR) 
(S1K-F1--S1K-FX) manage quality assurance and evaluation activities in 
the field. They conduct independent reviews to determine payment and 
eligibility error rates in Social Security programs, including errors 
in Federally-administered State supplementary payments. The ORPIR 
conduct independent reviews to determine the quality of adjudication 
processes of Social Security programs. They implement study reviews as 
formulated by the Office of Program and Integrity Reviews and provide 
reports, data and analyses. They assist in identifying error trends and 
sources and recommend corrective actions. They also perform special 
assessment surveys and analyses.
    G. The Office of Assistance and Insurance Program Quality (S1KG) is 
responsible for quality reviews, special studies and analyses of the 
full range of legal requirements, policies, procedures, systems and 
operations for the RSI and SSI programs, for the nonmedical aspects of 
disability in both programs, and for issues common to both programs.
    1. The Division of Insurance Program Entitlement Quality (S1KG1).
    a. Is the principal SSA source for quality measurement and data for 
preclaims (enumeration and earnings maintenance) and RSI claims actions 
and for the level of service rendered to the public with such actions.
    b. Designs, develops and conducts ongoing RSI quality reviews, 
special studies and analyses of entitlement. Special studies and 
targeted analyses are requested by Congress, higher monitoring 
authorities, the SSA Executive Staff, as well as being Division-
initiated in response to identified error issues.
    c. Maintains, analyzes and reports quality data and develops and 
promotes recommendations to improve the accuracy and cost-effectiveness 
of RSI entitlement, to improve productivity in processing entitlement 
workloads, and to improve entitlement policies and procedures.
    d. Conducts research in the areas of RSI entitlement and serves as 
SSA liaison with other Federal entities, State and local governments, 
and the private sector.
    2. The Division of Insurance Program Postentitlement Quality 
(S1KG2).
    a. Is the principal SSA source for quality measurement and data for 
RSI postentitlement actions, including Stewardship studies, and for the 
level of service rendered to the public with such actions.
    b. Designs, develops and conducts ongoing RSI quality reviews, 
special studies and analyses of postentitlement. Special studies and 
targeted analyses are requested by Congress, higher monitoring 
authorities, the SSA Executive Staff, as well as being Division-
initiated in response to identified error issues.
    c. Maintains, analyzes and reports quality data and develops and 
promotes recommendations to improve the accuracy and cost-effectiveness 
of RSI postentitlement, to improve productivity in processing 
postentitlement workloads, and to improve postentitlement policies and 
procedures.
    d. Conducts research in the areas of RSI postentitlement and serves 
as SSA liaison with other Federal entities, State and local 
governments, and the private sector.
    3. The Division of Assistance Program Eligibility Quality (S1KG3).
    a. Is the principal SSA source for quality measurement and data for 
SSI claims and subsequent determination actions and for the level of 
service rendered to the public with such actions.
    b. Designs, develops and conducts ongoing SSI quality reviews, 
special studies, and analyses of eligibility and subsequent 
determinations of eligibility. Conducts special studies and targeted 
analyses in response to identified error issues whether requested by 
Congress, higher monitoring authorities, the SSA Executive Staff or 
Division-initiated.
    c. Maintains, analyzes and reports quality data and develops and 
promotes recommendations to improve the accuracy and cost-effectiveness 
of SSI eligibility and subsequent determinations of eligibility, to 
improve productivity in processing such workloads, and to improve such 
policies and procedures.
    d. Conducts research in the areas of SSI eligibility and subsequent 
eligibility and serves as SSA liaison with other Federal entities, 
State and local governments, and the private sector.
    e. Designs automation-enhanced quality review processes.
    4. The Division of Assistance Program Posteligibility Quality 
(S1KG4).
    a. Is the principal SSA source for quality measurement and data for 
SSI posteligibility actions, including Stewardship studies, and for the 
level of service rendered to the public with such actions.
    b. Designs, develops and conducts ongoing SSI quality reviews, 
special studies, and analyses of posteligibility decisions. Special 
studies and targeted analyses are requested by Congress, higher 
monitoring authorities, the SSA Executive Staff, as well as being 
Division-initiated in response to identified error issues.
    c. Maintains, analyzes and reports quality data, performs 
consistency reviews, and develops, promotes and tracks recommendations 
to improve the accuracy of SSI posteligibility, to improve productivity 
in processing posteligibility workloads, and to improve posteligibility 
policies and procedures.
    d. Conducts research in the areas of SSI posteligibility and serves 
as SSA liaison with other Federal entities, State and local 
governments, and the private sector.

Subchapter S1N--Office of Financial Policy and Operations

S1N.00  Mission
S1N.10  Organization
S1N.20  Functions

    Section S1N.00  The Office of Financial Policy and Operations--
(Mission): The Office of Financial Policy and Operations (OFPO) has 
operational responsibility for SSA's accounting and payment operations 
and establishes requirements for all SSA financial systems and 
processes to ensure Agency compliance with accounting principles and 
standards prescribed by the Comptroller General and Chief Financial 
Officer of the United States; fiscal policies and procedures prescribed 
by the Secretary of the Treasury; and management integrity and control 
standards prescribed by the Office of Management and Budget under the 
Federal Managers' Financial Integrity Act.
    Section S1N.10  The Office of Financial Policy and Operations--
(Organization): The Office of Financial Policy and Operations, under 
the leadership of the Associate Commissioner for Financial Policy and 
Operations, includes:
    A. The Associate Commissioner for Financial Policy and Operations 
(S1N).
    B. The Deputy Associate Commissioner for Financial Policy and 
Operations (S1N).
    C. The Immediate Office of the Associate Commissioner for Financial 
Policy and Operations (S1N).
    D. The Office of Financial Policy and Systems Design (S1NA).
    1. The Division of Financial Policy and Standards (S1NA1).
    2. The Division of Financial/Administrative Systems (S1NA2).
    3. The Division of Systems Security (S1NA6). [[Page 22103]] 
    4. The Division of Program Systems Requirements (S1NA7).
    E. The Office of Finance (S1NC).
    1. The Division of Central Accounting Operations (S1NC1).
    2. The Division of Administrative Payments and Recovery (S1NC2).
    3. The Division of Travel Management (S1NC3).
    F. The Office of Program Accounting Operations (S1NE).
    1. The Division of Benefit Certification and Accounting (S1NE1).
    2. The Division of Cost Analysis (S1NE2).
    Section S1N.20  The Office of Financial Policy and Operations--
(Functions):
    A. The Associate Commissioner for Financial Policy and Operations 
(S1N) is directly responsible to the Deputy Commissioner, Finance, 
Assessment and Management for carrying out OFPO's mission and provides 
general supervision to the major components of OFPO.
    B. The Deputy Associate Commissioner for Financial Policy and 
Operations (S1N) assists the Associate Commissioner in carrying out 
his/her responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Financial 
Policy and Operations (S1N) provides the Associate Commissioner and the 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities.
    D. The Office of Financial Policy and Systems Design (S1NA) 
develops financial accounting policies, procedures and requirements for 
all SSA financial management systems: program benefits, debt management 
and financial/administrative systems. It directs the preparation and 
publication of SSA's annual financial statement, plans and directs the 
analysis of SSA's integrated financial/administrative systems and 
develops and executes Agency policies and procedures for system 
security, management integrity, cash management, administrative control 
and use of Agency funds and performance measurement including analysis 
of program outcomes, program financing adequacy, operational efficiency 
and service delivery.
    1. The Division of Financial Policy and Standards (S1NA1) directs 
the development of financial accounting policies and procedures for all 
SSA financial management systems in compliance with accounting 
principles and standards prescribed by the Comptroller General and 
Chief Financial Officer of the United States and fiscal policies 
prescribed by the Secretary of the Treasury. It administers SSA's 
Federal Managers' Financial Integrity Act reporting and monitoring 
program (sections 2 and 4) including a risk analysis/vulnerability 
assessment program to ensure the accuracy and accountability of SSA's 
operational and administrative processes. It manages the preparation of 
SSA's audited annual financial statement and reports required by the 
Government Performance and Results Act.
    2. The Division of Financial/Administrative Systems (S1NA2) 
provides systems analysis and support for the design, development and 
implementation of SSA's financial management systems and their 
integration with related administrative processes including 
applications to support core accounting functions of fund control, 
general ledger and reporting to higher monitoring authorities; accounts 
payable functions with connectivity to Treasury disbursing centers, 
Agency cashier and electronic commerce operations; cost analysis 
functions with determinations for Agency production, productivity and 
costs of workloads, business processes, programs and projects; travel 
management functions including document preparation, authorization and 
management information; payroll management functions, including full-
time equivalency, workyear and dollar tracking at all organizational 
levels; budget formulation and execution functions of the Office of 
Budget; and related functions of managers SSA-wide.
    3. The Division of Systems Security (S1NA6) directs, coordinates 
and manages SSA's overall information systems security program. This 
includes the development of SSA's security policy requirements and 
procedures, the effective implementation of other governing directives 
in the area of security, the administration of an effective access 
control program and an onsite review program. It provides educational 
training and awareness programs to management and employees on security 
policy/requirements; serves as the Agency focal point for day-to-day 
contact with the Office of Inspector General on matters of fraud, waste 
and abuse; and provides direction and guidance to the Agency's 
component and regional security officers.
    4. The Division of Program Systems Requirements (S1NA7) directs the 
development of financial and accounting requirements for SSA's 
programmatic systems; reviews and negotiates modifications to Agency's 
functional requirements for adherence to the SSACFO requirements; 
participates in software validation/testing to ensure its 
effectiveness, reliability and conformance; and negotiates scope and 
timing for software releases especially to ensure prompt correction of 
material nonconformances with accounting principles and standards 
prescribed by the Comptroller General and the Chief Financial Officer 
of the United States.
    E. The Office of Finance (S1NC) directs SSA's central accounting 
and financial reporting activities and provides financial, fund 
control, cash management services that include administrative payments, 
administrative debt collection and travel management. It plans and 
directs the development of operating policies and procedures related to 
financial operations and evaluates these activities to ensure they are 
responsive to the needs of the Agency.
    1. The Division of Central Accounting Operations (S1NC1) directs 
SSA's central accounting and reporting operations and develops related 
Agency operating procedures. It monitors and reports on the status of 
Agency spending and maintains control over Agency assets, liabilities 
and appropriations; manages the Agency's cash position and flow 
including coordination with trust fund investment activities and with 
fund balances at the U.S. Treasury; manages SSA's financial reporting 
activities, including preparation of all Agency financial reports to 
higher monitoring authorities; and serves as the Agency's obligations 
control point assuring and certifying the legality and propriety of 
proposed and incurred obligations.
    2. The Division of Administrative Payments and Recovery (S1NC2) 
directs SSA's administrative payment and collection operations and 
develops related operating policies and procedures. It examines and 
certifies SSA's administrative payments; administers SSA's third party 
draft program, providing both administrative and benefit payment 
delivery service to SSA FOs nationwide; adjudicates claims submitted to 
the Agency under the Federal Tort Claims and Military Personnel and 
Civilian Employees' Claims Act; and serves as the Agency's focal point 
for administrative debt management ensuring the billing and collection 
of fees charged by SSA for reimbursable services.
    3. The Division of Travel Management (S1NC3) directs SSA's travel 
management operations and develops related operating policies and 
procedures. It serves as the Agency's [[Page 22104]] focal point for 
travel management, ensuring the propriety of travel payments; examines 
and certifies SSA's travel payments; administers commercial travel 
agent, charge card, traveler's checks and automated teller machine 
services; and manages SSA's nationwide relocation services program.
    F. The Office of Program Accounting Operations (S1NE) directs SSA's 
program accounting operations including the processes which determine 
trust fund revenues, authorize recurring and daily benefit payments and 
determine the administrative expenses to be borne by each trust fund 
and the general fund for administration of Titles II, XVI and XVIII of 
the Social Security Act and other Federal programs. It also plans and 
directs the formulation of SSA's operating policies and procedures in 
these areas and provides a wide range of management information and 
analysis of SSA workloads, workyears, productivity and costs.
    1. The Division of Benefit Certification and Accounting (S1NE1) 
directs SSA's benefit payment and earnings certification operations and 
develops related operating policies and procedures. It certifies and 
accounts for all benefit payments authorized under the Social Security 
Act; interacts with the Department of the Treasury to ensure accurate 
and timely issuance of benefit entitlements and accounting for all 
related cash activity, including proper charges and credits to the 
Agency's trust funds and general fund appropriations and master 
beneficiary records. As necessary, directs parallel actions by SSA's 
FOs and processing centers. Oversees the Agency's earnings records 
maintenance operation and maintains accounting controls necessary for 
interim and final certifications to the Secretary of the Treasury which 
determine revenues paid to the Social Security and Medicare trust 
funds.
    2. The Division of Cost Analysis (S1NE2) directs SSA's cost 
accounting and analysis operations and the development of related 
Agency operating procedures; develops Agency workload measurement 
policy and labor distribution requirements; manages SSA's Cost Analysis 
System which supports the Agency's budget formulation and execution 
processes; and satisfies the statutory requirements for attribution of 
costs to all Agency workloads, functions, business processes and 
programs. Provides a wide range of management information and analysis 
on the Agency's administrative costs, workloads, labor utilization and 
productivity.

Chapter S1P--Office of Budget

S1P.00   Mission
S1P.10   Organization
S1P.20   Functions

    Section S1P.00  The Office of Budget--(Mission): The Office of 
Budget (OB) provides overall management of the planning, development 
and execution of the SSA budget. The Office develops policies and 
guidelines for the exercise of SSA-wide budget responsibility and 
evaluates and appraises the manner in which this responsibility is 
carried out.
    Section S1P.10 The Office of Budget--(Organization): The Office of 
Budget, under the leadership of the Associate Commissioner, Office of 
Budget, includes:
    A. The Associate Commissioner, Office of Budget (S1P).
    B. The Deputy Associate Commissioner, Office of Budget (S1P).
    C. The Immediate Office of the Associate Commissioner, Office of 
Budget (S1P).
    D. The Office of Administrative Budget (S1PA).
    E. The Office of Program Budget (S1PB).
    F. The Office of Administrative Budget Coordination and Analysis 
(S1PC).
    Section S1P.20  The Office of Budget--(Functions):
    A. The Associate Commissioner, Office of Budget (S1P) is directly 
responsible to the Deputy Commissioner, Finance, Assessment and 
Management for carrying out OB's mission and providing general 
supervision to the major components of OB.
    B. The Deputy Associate Commissioner, Office of Budget (S1P) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner, Office of 
Budget (S1P) provides the Associate Commissioner and Deputy Associate 
Commissioner with staff assistance on the full range of their 
responsibilities.
    D. The Office of Administrative Budget (S1PA).
    1. Interprets and applies SSA policies and guidelines on budget 
formulation and execution in the review and analysis of SSA component 
budget requests.
    2. Formulates the operational workload portion of SSA's 
administrative budget based on SSA plans, policies, and operational 
data.
    3. Monitors and analyzes component spending as part of SSA level 
budget execution policies.
    E. The Office of Program Budget (S1PB).
    1. Reviews and consolidates present statutory program cost 
estimates for trust fund and other Federal fund programs administered 
by SSA (Retirement, Survivors and Disability Insurance, Black Lung 
Benefits and Supplemental Security Income). Formulates a unified Agency 
budget through consolidation of program and administrative budgets, 
coordinating with OB's other offices as necessary.
    2. Coordinates presentation of the SSA budget in total and by 
account; presents the proposed budget to the Commissioner; and develops 
budget documents and briefing material for the Commissioner's budget 
presentation to the Office of Management and Budget (OMB) and Congress.
    3. Reviews, coordinates and presents program cost estimates for 
proposed legislative, operational policy and regulatory changes. 
Formulates or directs the formulation of administrative cost estimates 
for proposed legislative, operational policy and regulatory changes, 
coordinating with OB's other offices and other SSA components, as 
necessary. Provides financial management advice to the Commissioner and 
other SSA officials in the policy development process.
    4. Serves as the SSA focal point for budget information provided to 
OMB, congressional appropriations and budget staffs and, as requested, 
by representatives of the media.
    F. The Office of Administrative Budget Coordination and Analysis 
(S1PC).
    1. Interprets administrative budgetary policies and limitations, 
and develops and issues guidelines and instructions to SSA components 
for budget formulation and execution.
    2. Executes the total administrative and program budgets for SSA 
through issuance of workyear and dollar controls, budgetary allotments/
allowances for administrative and program expenditures and employment 
ceilings to SSA components, coordinating with OB's Office of 
Administrative Budget and the Office of Program Budget as appropriate.
    3. Coordinates and analyzes SSA administrative budget totals 
including the Information Technology Systems Budget.
    4. Provides direct budget support for ODCFAM.
    5. Develops and implements a program to evaluate Agency operations 
[[Page 22105]] in accordance with the requirements of A-76.

Subchapter S1Q--Office of Acquisition and Grants

S1Q.00  Mission
S1Q.10  Organization
S1Q.20  Functions

    Section S1Q.00  The Office of Acquisition and Grants--(Mission): 
The Office of Acquisition and Grants (OAG) directs the business 
management aspects of SSA's procurement program and grants management 
program by awarding and administrating contracts, preparing purchase 
orders or other contractual instruments, and awarding and 
administrating grants. It develops and implements policies, procedures 
and directives for SSA procurement and grants activities.
    Section S1Q.10  The Office of Acquisition and Grants--
(Organization): The Office of Acquisition and Grants, under the 
leadership of the Associate Commissioner, Office of Acquisition and 
Grants, includes:
    A. The Associate Commissioner, Office of Acquisition and Grants 
(S1Q).
    B. The Deputy Associate Commissioner, Office of Acquisition and 
Grants (S1Q).
    C. The Immediate Office of the Associate Commissioner, Office of 
Acquisition and Grants (S1Q).
    D. The Office of Information Resources and Programs Contracts 
(S1QA).
    E. The Office of Operations Contracts and Grants (S1QB).
    F. The Office of Acquisition Support (S1QC).
    Section S1Q.20  The Office of Acquisition and Grants--(Functions):
    A. The Associate Commissioner, Office of Acquisition and Grants 
(S1Q) is directly responsible to the Deputy Commissioner, Finance, 
Assessment and Management for carrying out OAG's mission and provides 
general supervision to the major components of OAG.
    B. The Deputy Associate Commissioner, Office of Acquisition and 
Grants (S1Q) assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner, Office of 
Acquisition and Grants (S1Q) provides the Associate Commissioner and 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities.
    D. The Office of Information Resources and Programs Contracts 
(S1QA).
    1. Responsible for planning, solicitation, award and administration 
of contracts, purchase orders, delivery orders or other contractual 
instruments for the entire range of automatic data processing 
equipment, software and services; voice-grade telecommunications 
equipment and services; and specialized training and computer support 
equipment.
    2. Provides coordination, assistance and guidance in the 
development of complex procurement requirements and translates these 
needs into comprehensive solicitation packages to assure the maximum 
use of full and open competition.
    3. Provides procurement advice, guidance and support for the 
development of acquisition strategies, evaluation techniques and 
negotiation of business and technical terms and conditions.
    E. The Office of Operations Contracts and Grants (S1QB).
    1. Responsible for planning, solicitation, award and administration 
of contracts, purchase orders, delivery orders or other contractual 
instruments for specialized program needs (e.g., program research, 
development and demonstration through studies and surveys, consultants, 
systems designs and evaluations and facilities construction and 
alterations) and procurement of administrative supplies, equipment and 
services in support of SSA's overall operational mission (e.g., 
technical and professional services, office equipment, moving services, 
film processing, translations and transcription services). Responsible 
for contracts for construction and facilities management and 
operations.
    2. Provides coordination, assistance and guidance in the 
development of complex procurement requirements and translates these 
needs into comprehensive solicitation packages to assure maximum use of 
full and open competition.
    3. Provides procurement advice, guidance and support for the 
development of acquisition strategies, evaluation techniques and 
negotiation of business and technical terms and conditions.
    4. Responsible for planning, placement and administration of grants 
under all SSA discretionary grants programs (including guidance and 
support in the selection strategy, evaluation process, budget 
negotiation, planning and development of policies, procedures, 
regulations and directives).
    F. The Office of Acquisition Support (S1QC).
    1. Responsible for the development, evaluation and implementation 
of comprehensive SSA-wide acquisition policies, procedures, regulations 
and directives.
    2. Performs acquisition management reviews of SSA activities with 
delegated procurement authority.
    3. Manages SSA's acquisition planning and tracking processes.
    4. Responsible for SSA's acquisition information collection, 
analysis and reporting activities.
    5. Responsible for the planning, designing, developing and 
administering of automated systems to support SSA's acquisition and 
grant processes.
    6. Provides audit, accounting and financial advisory services in 
support of the negotiation, administration, settlement and closeout of 
SSA contracts.

Subchapter S1R--Office of Facilities Management

S1R.00  Mission
S1R.10  Organization
S1R.20  Functions

    Section S1R.00  The Office of Facilities Management--(Mission): The 
Office of Facilities Management (OFM) manages SSA-wide materiel 
management and facilities management programs. It directs the SSA real 
property program including short- and long-range facilities planning: 
design, construction and leasing of central office facilities and 
maintenance, repair and construction projects and policy development 
related to these operations. It acquires, utilizes and manages space at 
SSA headquarters and develops a comprehensive space inventory and 
utilization system. OFM develops, implements and evaluates SSA's 
environmental protection, safety and protective services programs. It 
ensures that these programs are responsive to the needs of the Agency 
and serves as a focal point for inquiries and guidance concerning these 
programs.
    Section S1R.10  The Office of Facilities Management--
(Organization): The Office of Facilities Management, under the 
leadership of the Associate Commissioner for Facilities Management, 
includes:
    A. The Associate Commissioner for Facilities Management (S1R).
    B. The Deputy Associate Commissioner for Facilities Management 
(S1R).
    C. The Immediate Office of the Associate Commissioner for 
Facilities Management (S1R).
    D. The Office of Realty Management (S1RE).
    E. The Office of Environmental Policy and Automation Resources 
(S1RG).
    F. The Office of Main Complex Management (S1RH). [[Page 22106]] 
    G. The Office of Outlying Buildings Management (S1RJ).
    H. The Office of Field Facilities Management (S1RK).
    I. The Office of Protective Security Services (S1RL).
    Section S1R.20  The Office of Facilities Management--(Functions):
    A. The Associate Commissioner for Facilities Management (S1R) is 
directly responsible to the Deputy Commissioner for Finance, Assessment 
and Management for carrying out OFM's mission and provides general 
supervision to the major components of OFM.
    B. The Deputy Associate Commissioner for Facilities Management 
(S1R) assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Facilities Management (S1R) provides the Associate Commissioner with 
staff assistance on the full range of his/her responsibilities.
    D. The Office of Realty Management (S1RE) directs SSA's national 
real property program, including long- and short-range planning, 
design, construction and leasing of central office and prospectus level 
field facilities, renovation projects, energy management, project 
management, and the development and implementation of policies, 
procedures and technical assistance to support these programs. The 
Office of Realty Management is SSA's representative to other agencies 
in all these areas, and participates in the development of 
governmentwide policies and procedures.
    E. The Office of Environmental Policy and Automation Resources 
(S1RG) directs SSA's national security, environmental, occupational 
health, and safety programs, including long- and short-range planning, 
management of disparate contract guard forces, automation efforts, the 
Agency's asbestos management program, national testing programs for 
water and indoor air quality, the Agency's suitability program, and the 
development and implementation of policies, procedures and technical 
assistance to support these programs.
    F. The Office of Main Complex Management (S1RH) directs SSA's 
headquarters facilities, including the East, Operations, Annex, West, 
Supply and Altmeyer Buildings. Responsibilities include long- and 
short-range planning, maintenance, repair, ongoing preventive 
maintenance, space planning, execution of safety, environmental health, 
and physical security policies, and the development and implementation 
of policies, procedures and technical assistance to support these 
programs.
    G. The Office of Outlying Buildings Management (S1RJ) directs 
operations at the Metro West, Security West, the National Computer 
Center, Hollings Ferry, and Techwood Buildings, including long- and 
short-range planning, construction and lease management, maintenance, 
repair, ongoing preventive maintenance, space planning, execution of 
safety, environmental health, and physical security policies, and the 
development of the appropriate policies, procedures and technical 
assistance to support these programs.
    H. The Office of Field Facilities Management (S1RK) directs SSA's 
space management program for all field facilities, including long- and 
short-range planning, acquisition, management, and utilization of 
space, installation of IWS/LAN, modular furniture installation, 
asbestos management, and the execution of safety, environmental health, 
and physical security policies, and the development of policies, 
procedures and technical assistance to support these programs.
    I. The Office of Protective Security Services (S1RL) directs the 
SSA's security program, including physical security, criminal 
investigation, and civil defense, designed to ensure the physical 
security of life and property on premises occupied by SSA personnel on 
a nationwide basis. The office is the SSA representative to other 
agencies in all these areas and participates in the development of 
governmentwide policies and procedures.

Subchapter S1S--Office of Publications and Logistics Management

S1S.00  Mission
S1S.10  Organization
S1S.20  Functions

    Section S1S.00  The Office of Publications and Logistics 
Management--(Mission): The Office of Publications and Logistics 
Management (OPLM) provides overall management of the SSA logistics and 
publications programs. It directs a comprehensive SSA printing, 
publications and distribution management program and develops pertinent 
policies, standards, and procedures for SSA's forms and publications 
management, printing, reprographics and distribution programs. It 
directs the administration and maintenance of the SSA library, the SSA 
History Room, the historical research program and records management 
program. It administers the SSA logistics management program, directs 
the SSA property and supply management program, manages the operation 
of SSA warehousing facilities including receipt, storage and issuance 
of forms publications, supplies and equipment for SSA-wide use. The 
Office directs activities related to employee transportation including 
providing headquarters passenger, mail and freight transportation 
services. It directs the SSA mail management program.
    Section S1S.10  The Office of Publications and Logistics 
Management--(Organization): The Office of Publications and Logistics 
Management, under the leadership of the Associate Commissioner for 
Publications and Logistics Management, includes:
    A. The Associate Commissioner for Publications and Logistics 
Management (S1S).
    B. The Deputy Associate Commissioner for Publications and Logistics 
Management (S1S).
    C. The Immediate Office of the Associate Commissioner for 
Publications and Logistics Management (S1S).
    D. The Office of Receiving, Storage and Issue (S1SC).
    E. The Office of Property Management (S1SE).
    F. The Office of Supply Management (S1SG).
    G. The Office of Logistics Planning and Process Control (S1SH).
    H. The Office of Publications Management (S1SJ).
    I. The Office of Library, Records and Reprographics (S1SK).
    J. The Office of Printing Operations (S1SL).
    K. The Office of Mail Management (S1SM).
    Section S1S.20  The Office of Publications and Logistics 
Management--(Functions):
    A. The Associate Commissioner for Publications and Logistics 
Management (S1S) is directly responsible to the Deputy Commissioner for 
Finance, Assessment and Management for carrying out OPLM's mission and 
provides general supervision to the major components of OPLM.
    B. The Deputy Associate Commissioner for Publications and Logistics 
Management (S1S) assists the Associate Commissioner in carrying out 
his/her responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Publications and Logistics Management (S1S) provides the Associate 
[[Page 22107]] Commissioner with staff assistance on the full range of 
his/her responsibilities.
    D. The Office of Receiving, Storage and Issue (S1SC).
    1. Directs the supply program nationwide by managing the operations 
of SSA warehousing facilities, including the control and maintenance of 
stock, the receipt, storage and issuance of forms, publications, 
supplies and equipment for use, and conducts ongoing inventories and 
investigates discrepancies at all sites.
    2. Provides transportation services including chauffeur service for 
the SSA Executive Staff and shuttle service for employees between SSA 
headquarters and other buildings in the Washington/Baltimore 
metropolitan areas.
    3. Prepares and administers maintenance contracts and services for 
all SSA equipment and maintains adequate stock of repair parts for in-
house emergency repair.
    4. Performs all electrical preparations for SSA ceremonies; 
provides carpentry services for all SSA occupied buildings in the 
Baltimore/Washington area; exercises procurement authority to provide 
parts, services and maintenance for all SSA equipment; and maintains 
all equipment inventory history and records.
    E. The Office of Property Management (S1SE).
    1. Oversees all policy and procedures pertaining to the 
acquisition, utilization, accountability, transfer and disposal of SSA 
personal property. Manages and maintains the SSA Property 
Accountability System and the Property Management Officer/Custodial 
Officer network for the effective control of all SSA sensitive, 
accountable, and personalized personal property assets. Provides SSA's 
liaison for all personal property activities with other Federal, State 
and local agencies, as well as commercial and civic organizations. 
Represents SSA's interest in the acquisition, transfer and disposal of 
personal property.
    2. Oversees the acquisition and installation of modular/systems 
furniture in SSA offices nationwide; acts as technical expert; plans, 
coordinates and implements studies and surveys related to providing 
necessary ergonomic furniture and equipment to support SSA employees; 
plans coordinates and implements studies and surveys to access the 
variety of ergonomic furniture previously purchased and new furniture 
available to SSA offices; and provides expert technical advice and 
consultative services to the SSA Executive Staff and to major 
headquarters and regional components.
    3. Responsible for all financial management and contracting 
activities performed within the scope of the Interagency Agreement with 
the Federal Prison Industries. Maintains audit trails for all expenses 
incurred during and after furniture installation.
    F. The Office of Supply Management (S1SG).
    1. Responsible for the development of policies, procedures and 
directives in support of SSA supply management program. Ensures that 
Agency's printing requests and justified requisitions are processed 
timely for all necessary forms, publications, office supplies and 
instructional materials.
    2. Monitors Agencywide stock items usage for making proper stock 
replenishment and to initiate scheduled shipments timely through the 
Direct Delivery Program, and oversees the replenishment of warehouse 
stock for headquarters' use, emergencies, etc.
    3. Manages the direct delivery program of scheduled shipments to 
field components of major use forms, publications and supplies; 
evaluates all supply proposals; monitors warehouse availability of on-
hand training materials to accommodate periodic changes to training 
schedules and course material configurations; and develops and oversees 
common expense supply budget.
    G. The Office of Logistics Planning and Process Control (S1SH).
    1. Responsible for the overall management and control of automatic 
data processing resources which support SSA's centralized Supply and 
Property Accountability Systems; coordinates with financial/
administrative components governmentwide on major systems management 
projects and studies; and is the primary systems planning, development, 
and execution component within the Office of the Deputy Commissioner.
    2. Responsible for the collection, validation, process, and control 
of SSA-wide requisitions for expendable supplies and supports special 
service programs for processing field and headquarters routine and 
emergency supply requests and planned training class orders.
    H. The Office of Publications Management (S1SJ).
    1. Directs a comprehensive SSA-wide forms control, publication and 
distribution management program, including forms and publications 
design, photocomposition and electronic information dissemination 
(electronic publishing, on-line publishing/services, electronic 
reference materials and CD-ROM and multi-media production and delivery) 
and provides SSA-wide special media services for visually impaired 
employees.
    2. Responsible for administering the regulatory and procedural 
requirements governing SSA's collection of information from the public, 
stemming from the Paperwork Reduction Act and providing liaison 
services with the Office of Management and Budget and coordinates the 
Agency Administrative Instructions Manual System for the printing, 
clearance and issuance of policy, standards and procedural 
instructions.
    3. Coordinates and directs a comprehensive printing management 
program and administers the procurement of all SSA printing needs; 
prepares the Agency's Comprehensive Printing Program Plan report for 
the Joint Committee on Printing; and provides liaison on policy and 
procedures.
    4. Plans, directs and administers the SSA mail policy program, 
including developing policy and procedures for more efficient Agency 
mail processing methodologies and administers Agencywide mail 
management contracts. Provides liaison with the United States Postal 
Service in all national level mail management and operational policy 
negotiations and activities.
    I. The Office of Library, Records and Reprographics (S1SK).
    1. Directs, develops and maintains an Agencywide library and 
information service at SSA headquarters and nationwide. Provides on-
line information on subjects relating to SSA programs and their 
operations in a variety of media.
    2. Directs, develops and maintains a records management program. 
Develops policy and procedures regarding the retention and disposition 
of SSA's program and administrative records, administrative filing 
systems and equipment utilization, administrative correspondence, 
electronic records and vital records. Coordinates records storage and 
maintenance activities.
    3. Directs, develops and maintains a reprographics management 
program. Develops Agencywide reprographic policy and procedures, 
manages the nationwide complement of SSA's reprographic equipment; and 
represents SSA in activities and negotiations with reprographic vendors 
and government officials at the General Services Administration.
    J. The Office of Printing Operations (S1SL).
    1. Provides SSA in-house printing services for short turnaround 
work [[Page 22108]] which cannot be procured commercially.
    2. Provides coordination, technical advice and guidance to Agency 
components on SSA's in-house printing operation.
    K. The Office of Mail Management (S1SM).
    1. Plans, directs and coordinates the SSA mail handling program, 
including the receipt, processing and dispatch of all incoming and 
outgoing United States Postal Service mail for SSA headquarters. 
Provides inter-office mail service for SSA headquarters and priority 
delivery service in Washington, D.C.
    2. Administers oversight of necessary contracts such as the 
internal mail messenger service. Consolidates and processes outgoing 
mail from headquarters to district offices, branch offices, program 
service centers and regional offices.
    3. Processes computer-generated priority notices to SSA 
beneficiaries nationwide, using high-speed equipment to fold, insert 
and label mailings.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given that Chapter S2 for the Office of 
the Deputy Commissioner for Operations is being amended to reflect 
internal organizational realignments and the deletion of all references 
to the Department of Health and Human Services as the parent agency of 
SSA. The following material replaces Chapter S2 in its entirety.

Chapter S2--Office of the Deputy Commissioner, Operations

S2.00  Mission
S2.10  Organization
S2.20  Functions

    Section S2.00  The Office of the Deputy Commissioner, Operations--
(Mission): The Office of the Deputy Commissioner, Operations (ODCO) 
directs and manages central office and geographically dispersed 
operations installations. It oversees regional operating program, 
technical, assessment and program management activities. It directs 
studies and actions to improve the operational effectiveness and 
efficiency of its components. It promotes systems and operational 
integration and defines user needs in the strategic planning process. 
It determines automation support for Operations components. This office 
defines user concerns in the development of operational and 
programmatic specifications for new and modified systems, evaluations 
and implementation phases.
    Section S2.10  The Office of the Deputy Commissioner, Operations--
(Organization): The Office of the Deputy Commissioner, Operations, 
under the leadership of the Deputy Commissioner, Operations, includes:
    A. The Deputy Commissioner, Operations (S2).
    B. The Assistant Deputy Commissioner, Operations (S2).
    C. The Immediate Office of the Deputy Commissioner, Operations 
(S2A).
    1. The Senior Advisor to the Deputy Commissioner, Operations (S2A-
2).
    D. The Office of the Central Records Operations (S2B).
    E. The Office of Disability and International Operations (S2H).
    F. The Office of the Regional Commissioner (S2D).
    G. The Office of Public Service and Operations Support (S2N).
    H. The Office of Telephone Services (S2Q).
    I. The Office of Automation Support (S2L).
    Section S2.20  The Office of the Deputy Commissioner, Operations--
(Functions):
    A. The Deputy Commissioner, Operations (S2) is directly responsible 
to the Commissioner for carrying out the ODCO mission and providing 
general supervision to the major components of ODCO.
    B. The Assistant Deputy Commissioner Operations (S2) assists the 
Deputy Commissioner in carrying out his/her responsibilities and 
performs other duties as the Deputy Commissioner may prescribe.
    C. The Immediate Office of the Deputy Commissioner, Operations 
(S2A) provides the Deputy Commissioner with staff assistance on the 
full range of his/her responsibilities.
    1. The Senior Advisor to the Deputy Commissioner, Operations (S2A-
2) assists the Deputy Commissioner on a wide variety of special 
management issues affecting Agency operations and the delivery of SSA 
programs to the public.
    D. The Office of Central Records Operations (S2B) provides 
executive direction and leadership for the nationwide establishment and 
maintenance of basic records supporting Social Security programs. It 
manages centralized records operations and a stand alone data 
operations center (DOC). The Office receives and processes Social 
Security earnings reports from private and governmental employers and 
adjustments or corrections to posted earnings items. The Office 
maintains records of SSA enumeration and earnings records in microfilm, 
magnetic tape and disc form and maintains an ongoing data exchange 
activity with the Treasury Department on the compilation and 
verification of individual earnings data.
    E. The Office of Disability and International Operations (S2H) 
provides executive direction and leadership to centralized disability 
and foreign claims operations. It directs the processing of claims 
under disability and Black Lung Benefits programs and maintains 
beneficiary rolls. It directs the review of initial and reconsidered 
determinations of disability excluded from State agency jurisdiction 
and directs the authorization of disability claims not authorized by 
District Offices (DOs) at the initial, reconsideration and other appeal 
levels. It directs the development, adjudication, authorization of 
payment or disallowance of claims for Retirement, Survivors and 
Disability Insurance (RSDI) benefits filed by persons in foreign 
countries; determines eligibility for Medicare on related claims; and 
determines entitlement to benefits based on international Social 
Security agreements. It determines whether and when eligibility or 
payments should be terminated, suspended, continued, increased or 
reduced in amount. Recovers or waives recovery of amounts incorrectly 
paid to beneficiaries. It serves as liaison on operational issues which 
affect the administration of the United States Social Security program 
abroad, with the Department of State, other Federal agencies, agencies 
of foreign governments and private organizations.
    F. The Office of the Regional Commissioner (S2D) serves as the 
principal SSA component at the regional level and ensures effective SSA 
interaction with other Federal agencies in the regions, State welfare 
agencies, State Disability Determination Services (DDS) and other 
regional and local organizations. The Office provides regional program 
leadership and technical direction for the RSDI programs, the Black 
Lung Benefits program and the SSI program. It issues regional operating 
policy and procedures for these programs. It directs a regionwide 
network of Field Offices (FOs), Teleservice Centers (TSCs) and in the 
regions where present, Program Service Centers (PSCs). The Office 
manages and coordinates SSA regional operations. It provides overall 
management direction for the provision of personnel services and 
administrative support to SSA regional components. It establishes 
regional priorities and issues [[Page 22109]] policy directives 
consistent with national program objectives, operational requirements 
and systems; and implements a regional SSA public affairs program. The 
Office maintains a broad overview of administrative operations of the 
ROs of SSA, the Office of Hearings and Appeals (OHA) and the DOC to 
ensure effective coordination of SSA activities at the regional level.
    G. The Office of Public Service and Operations Support (S2N) 
provides operations analysis, program support, service to the public 
and employee services for the Deputy Commissioner, Operations (DCO), 
and conducts studies and analyses. Provides broad operations support to 
FOs, TSCs, PSCs, the Office of Disability and International Operations 
(ODIO) and the Office of Central Records Operations (OCRO). OPSOS also 
integrates operational delivery of public services under the RSDI, SSI 
and health insurance (HI) programs for domestic beneficiaries and 
delivery of RSDI program services to foreign beneficiaries. Provides 
broad operations support to the maintenance of the basic earnings data 
which support the Social Security programs. Conducts activities 
associated with the overall effectiveness and efficiency of the DCO 
components. Directs and coordinates internal management support 
functions to ensure effective position management, workforce 
utilization and management analysis and planning. Directs the overall 
DCO budget process. Plans, implements, manages and assesses the 
interrelated duties of delivering SSA program and related services to 
the public.
    H. The Office of Telephone Services (S2Q) plans, implements, 
operates and evaluates SSA's telephone service to the public delivered 
by the national 800 Number and SSA FOs. Plans and conducts studies, 
pilots and analyses of 800 Number and FO telephone operations to assess 
and improve the service provided. Provides direct support to 38 TSCs 
and approximately 1,300 FOs, including developing and communicating 
uniform operating policies and procedures. Maintains close, effective 
working relationships with SSA policy, program and administrative 
components, with other Federal agencies and with vendors which have 
important roles in the delivery and evaluation of SSA's telephone 
service to the public. Manages SSA's national 800 Number network 
operation, designs and administers call routing plans, continuously 
monitors call handling and adjusts routing to handle emergency 
situations and to maximize call answering effectiveness and efficiency.
    I. The Office of Automation Support (S2L) is responsible for 
integrating service delivery and employee concerns with modern 
technology. It determines and defines DCO requirements for software and 
hardware support. OAS directs user evaluations of new technology 
assuring that technology meets DCO needs and coordinates all 
implementation activities. OAS develops, implements and administers 
evaluative tools for hardware purchases and software development. 
Assures that the most recent technology is integrated into the 
operations of all DCO components.

Subchapter S2B--Office of Central Records Operations

S2B.00  Mission
S2B.10  Organization
S2B.20  Functions

    Section S2B.00  The Office of Central Records Operations--
(Mission): The Office of Central Records Operations (OCRO) provides 
executive direction and leadership for the nationwide establishment and 
maintenance of basic records supporting Social Security programs. It 
manages centralized records operations and a stand alone DOC. The 
Office receives and processes Social Security earnings reports from 
private and governmental employers and adjustments or corrections to 
posted earnings items. The Office maintains records of SSA enumeration 
and earnings records in microfilm, magnetic tape and disc form and 
maintains an ongoing data exchange activity with the Treasury 
Department on the compilation and verification of individual earnings 
data.
    Section S2B.10  The Office of Central Records Operations--
(Organization): The Office of Central Records Operations, under the 
leadership of the Director, OCRO, includes:
    A. The Director, Office of Central Records Operations (S2B).
    B. The Immediate Office of the Director, Office of Central Records 
Operations (S2B).
    C. The Division of Certification and Coverage (S2BA).
    D. The Division of Earnings and Adjustments (S2BC).
    E. The Division of Operations Support (S2BE).
    F. The Data Operations Center (S2B-F6).
    Section S2B.20  The Office of Central Records Operations--
(Functions):
    A. The Director, OCRO (S2B) is directly responsible to the Deputy 
Commissioner, Operations for carrying out OCRO's mission and managing 
its respective components.
    B. The Immediate Office of the Director, OCRO (S2B) provides 
internal operations and management analysis staff support and 
assistance to the Director and all OCRO components.
    C. The Division of Certification and Coverage (S2BA).
    1. Answers inquiries about earnings records, including earnings 
discrepancies; investigates and adjusts incorrectly reported earnings 
items; and resolves discrepancies where SSA's records disagree with 
individual allegations of services rendered or remuneration received.
    2. Certifies earnings record data to DOs and PCs for use in the 
adjudication of RSDI cases.
    3. Reviews determinations on correctness of earnings data, 
coverage, increment years, total earnings, closing dates, primary 
insurance amounts and, in disability cases, determinations as to 
whether work requirements are met. Makes these determinations when 
needed.
    4. Makes determinations as to coverage under the Social Security 
Act, as amended, of services performed by employees or self-employed 
individuals in earnings disagreement cases if a claim for benefits has 
not been filed.
    5. Maintains files of microfilmed employer wage reports, self-
employed income reports, detailed earnings listings and a file of 
earnings reported incorrectly or incompletely by employers or by self-
employed individuals.
    D. The Division of Earnings and Adjustments (S2BC).
    1. Corresponds with employers and the Internal Revenue Service 
about the correction and processing of employer wage reports and self-
employment income reports.
    2. Investigates and corrects, as necessary, improperly reported 
earnings items.
    3. Investigates and resolves magnetic media annual wage reporting 
(AWR) exception output.
    4. Maintains control of pre-tax year 1987 agreements with State and 
interstate entities and modifications of these agreements and reviews 
wage statements submitted for State and interstate entity employees.
    5. Ensures that Supplemental Security Income payments are 
interfaced with various external payment programs such as the Veterans 
Administration, the Railroad Retirement Board, the Office of Personnel 
Management and the Department of Defense.
    E. The Division of Operations Support (S2BE).
    1. Receives, converts and processes AWR data submitted on magnetic 
media [[Page 22110]] for input to the central computer complex at SSA 
headquarters.
    2. Provides programming, scheduling and operating support for the 
automated processing of operational, administrative, management and 
statistical computer programs for OCRO and other SSA components. 
Develops technical requirements for information reporting systems. 
Maintains the OCRO magnetic tape library.
    3. Provides internal mail, central microfilm storage and retrieval 
services to OCRO.
    4. Procures and maintains contracts for microphotographic services 
for SSA. Maintains master copies of basic systems and microfilm records 
to ensure continuous operations should records be destroyed. 
Reproduces, on film, records for current use and for preservation of a 
variety of employee and employer records.
    F. The Data Operations Center (S2B-F6)
    1. Receives, examines and processes annual wage reports and other 
SSA program data through imaged-base data capturing and 
telecommunications systems for input to the central computer complex at 
SSA headquarters.
    2. Performs electronic editing, validating and balancing functions 
related to the processing of source data and transmits products to the 
SSA headquarters computer complex for processing in a timely manner.
    3. Contacts beneficiaries, representative payees, district office 
and program service center personnel to resolve post-eligibility 
systems exceptions output.
    4. Serves as the central repository for all SSI folders.

Subchapter S2D--Office of the Regional Commissioner

S2D.00  Mission
S2D.10  Organization
S2D.20  Functions

    Section S2D.00  The Office of the Regional Commissioner--(Mission): 
The Office of the Regional Commissioner (ORC) serves as the principal 
SSA component at the regional level and assures effective SSA 
interaction with other Federal agencies in the regions; State welfare 
agencies; State Disability Determination Services (DDSs); and other 
regional and local organizations. The Office provides regional program 
leadership and technical direction for the RSDI programs, the Black 
Lung Benefits program and the SSI program. It issues regional operating 
policy and procedures for these programs and evaluates program 
effectiveness. It implements national operational and management plans 
for providing SSA service to the public, and directs a regionwide 
network of FOs, TSCs and where present, PSCs. The Office manages and 
coordinates SSA regional operations. It provides overall management 
direction for the provision of personnel services and administrative 
support to SSA regional components. It establishes regional priorities 
and issues policy directives consistent with national program 
objectives, operational requirements and systems and implements a 
regional SSA public affairs program. The Office maintains a broad 
overview of administrative operations of the ROs of SSA's OHA and the 
DOC to ensure effective coordination of SSA activities at the regional 
level.
    Section S2D.10  The Office of the Regional Commissioner--
(Organization): The Office of the Regional Commissioner, under the 
leadership of the Regional Commissioner, includes:
    A. The Regional Commissioner (S2D1-S2DX).
    B. The Deputy Regional Commissioner (S2D1-S2DX).
    C. The Immediate Office of the Regional Commissioner (S2DB-S2DX).
    D. The Office of the Assistant Regional Commissioner for Program 
Operations and Systems (S2D1B-S2DXB).
    E. The Office of the Assistant Regional Commissioner for Field 
Operations (S2D14-S2DX4).
    F. The Office of the Assistant Regional Commissioner for Management 
and Budget (S2D17-S2DX7).
    G. The Office of the Assistant Regional Commissioner for Processing 
Center Operations (S2D25,35,45,55,75,95).
    Section S2D.20  The Office of the Regional Commissioner--
(Functions):
    A. The Regional Commissioner (S2D1-S2DX) is directly responsible to 
the Deputy Commissioner, Operations, for carrying out the Regional 
Commissioner's (RC) mission and managing the respective SSA regional 
organizations.
    B. The Deputy Regional Commissioner (S2D1-S2DX) assists the 
Regional Commissioner in carrying out his/her responsibilities, and 
performs other duties as the Regional Commissioner may prescribe.
    C. The Immediate Office of the Regional Commissioner (S2D1-S2DX) 
provides the Regional Commissioner with high-level staff assistance on 
the full range of his/her responsibilities. It also furnishes staff 
support for the civil rights, equal opportunity and external affairs 
functions.
    D. The Office of the Assistant Regional Commissioner for Program 
Operations and Systems (S2D1B-S2DXB).
    1. Provides program leadership and technical direction for the 
RSDI, SSI and Black Lung Benefits programs in the region. Issues 
regional operating policies and procedures necessary to ensure 
implementation of national policies for these programs. Establishes and 
maintains a field visit program covering DDSs, FOs, TSCs and PSCs to 
determine the effectiveness of RSDI, SSI and Black Lung Benefits 
program policies and procedures, and to provide technical assistance in 
the resolution of operational problems relating to these programs. 
Evaluates RSDI, SSI and the Black Lung Benefits program effectiveness 
in the region.
    2. Assists DDSs in developing their operating budgets, reviews 
these budgets with the Assistant Regional Commissioner for Management 
and Budget and submits recommendations on the acceptability of DDS 
budgets to the RC. Manages a comprehensive review and analysis program 
covering DDS operations.
    3. Plans, directs and coordinates regional activities concerning 
Social Security coverage agreements between SSA and State or interstate 
entities; carries out negotiations with State or interstate authorities 
on the content of these agreements; makes recommendations to final 
approving officials regarding the execution of new coverage agreements, 
modifications in existing agreements, or the termination of agreements; 
and processes requests for further extensions, or extensions for more 
than 1 year, of time limits for assessments, credits or refunds of 
amounts due.
    4. Negotiates and maintains agreements with States covering the 
administration of optional State SSI supplementation, mandatory minimum 
State SSI supplementation and Medicaid eligibility determinations. 
Evaluates and monitors State budgets necessary to carry out these 
agreements and maintains ongoing dialogues with States on SSI program 
issues in such areas as adjustment levels, hold harmless provisions, 
operational aspects of the Food Stamp program, social service referral 
practices, etc. Directs the preparation of regional operations 
instructional material necessary to implement agreements negotiated 
with the States.
    5. Oversees SSA regional automated data processing (ADP) systems 
and automated processing operations, ensures their effectiveness and 
carries out an ongoing regional systems [[Page 22111]] planning program 
to ensure effective integration of regional operating and management 
systems. Coordinates and monitors regional implementation of major 
changes to national systems on behalf of SSA's Central Office 
components dealing with systems activities.
    6. Conducts operational analyses and provides support to regional 
operations management in the resolution of operational, procedural and 
systems problems. Consolidates, reviews and arranges for the 
distribution of regional program instructions and systems instructional 
material developed at the regional level. Coordinates with 
Rehabilitation Services Administration and other agencies to attain 
disability insurance (DI), Black Lung Benefits and SSI program goals. 
Maintains relationships with professional medical organizations, 
interacts with outside groups representing program interests or 
concerns and consults with representatives of community and private 
organizations on operational matters.
    E. The Office of the Assistant Regional Commissioner for Field 
Operations (S2D14-S2DX4).
    1. Provides leadership, guidance and direction FO's and TSC's.
    2. Ensures the consistency of field operations in the region with 
national and regional policies and procedures and is accountable for 
the effectiveness of these operations.
    F. The Office of the Assistant Regional Commissioner for Management 
and Budget (S2D17-S2DX7).
    1. Furnishes leadership and support to SSA regional operations 
components in the areas of financial, workpower, and organization 
management and other areas of management concern.
    2. Develops regional management policies, procedures and guidelines 
consistent with prevailing Federal and SSA requirements and objectives. 
Guides and controls regional administrative management operations and 
administrative practices. Evaluates component performance and needs in 
these areas to ensure effective and economical use of available 
resources and takes appropriate action on behalf of the RC to remedy or 
correct any inefficiencies or undesirable practices uncovered in 
administrative management operation.
    3. Furnishes financial management staff expertise and professional 
judgments required to compile and recommend effective regional/State 
operating budgets.
    4. Coordinates regional operations administrative management issues 
and concerns with SSA headquarters and other Federal-regional 
authorities.
    5. Carries out the SSA regional security program.
    G. The Office of the Assistant Regional Commissioner for Processing 
Center Operations (S2D25,35,45,55,75,95) (located in the six regions 
containing PSCs).
    1. Reviews and authorizes payment or disallows claims for RSDI 
benefits and HI entitlement; certifies RSDI benefit amounts to the 
Treasury Department for payment; and maintains RSDI benefit and HI 
records.
    2. Determines whether and when eligibility or payments should be 
terminated, suspended, continued, increased or reduced in amount and 
reconsiders determinations on initial claims and continuing 
eligibility.
    3. Maintains RSDI payment rolls; recovers or waives recovery of 
amounts incorrectly paid to RSDI beneficiaries; receives, records and 
deposits Supplemental Medical Insurance (SMI) premium and overpayment 
refunds; and makes representative payee determinations and processes 
related accountability reports.
    4. Answers inquiries about individual RSDI cases and claims 
determinations and ensures expeditious processing of actions where 
inquiries indicate claimant hardship.
    5. Receives and coordinates computer programs and exceptions on 
case processing. Maintains accounting controls and ensures, by sample 
audit, that magnetic tape records reflect actual authorized payment 
actions.
    6. Coordinates PSC operations with the other components within ORC, 
other SSA components, the Railroad Retirement Board, the Veterans 
Administration, the United States Postal Service and other Federal 
agencies as required.

Subchapter S2H--The Office of Disability and International Operations

S2H.00  Mission
S2H.10  Organization
S2H.20  Functions

    Section S2H.00  The Office of Disability and International 
Operations--(Mission): The Office of Disability and International 
Operations (ODIO) provides executive direction and leadership to 
centralized disability operations that process claims under disability 
and Black Lung Benefits programs and maintain beneficiary rolls. It 
directs the review of initial and reconsidered determinations of 
disability excluded from State agency jurisdiction, and directs the 
authorization of disability claims not authorized by DOs at the 
initial, reconsideration and other appeal levels. It responds to public 
and congressional correspondence on disability operations issues. It 
directs the development, adjudication, authorization of payment or 
disallows claims for RSDI benefits filed by persons in foreign 
countries; determines eligibility for HI and SMI on related claims; and 
determines entitlement to benefits based on international Social 
Security agreements. It determines whether and when eligibility or 
payments should be terminated, suspended, continued, increased or 
reduced in amount and recovers or waives recovery of amounts 
incorrectly paid to beneficiaries. It serves as liaison on operational 
issues which affect the administration of the United States Social 
Security program abroad, with the Department of State, other Federal 
agencies, agencies of foreign governments and private organizations.
    Section S2H.10  The Office of Disability and International 
Operations--(Organization): The Office of Disability and International 
Operations, under the leadership of the Director, includes:
    A. The Director, The Office of Disability and International 
Operations (S2H).
    B. The Deputy Director, The Office of Disability and International 
Operations (S2H).
    C. The Immediate Office of the Director, The Office of Disability 
and International Operations (S2H).
    1. The Organizational Planning, Analysis and Review Staff (S2H-2).
    D. The Office of Disability Operations (S2HA).
    1. The Process Divisions (S2HA1,2,3,4).
    E. The Office of International Operations (S2HB).
    1. The International Process Division (S2HB1).
    2. The International Operations and Totalization Staff (S2HB3).
    F. The Office of Support Services (S2HC).
    1. The Division of Management Support (S2HC1).
    2. The Division of Operations Support (S2HC2).
    Section S2H.20  The Office of Disability and International 
Operations--(Functions):
    A. The Director, The Office of Disability and International 
Operations (S2H) is directly responsible to the Deputy Commissioner, 
Operations, for carrying out ODIO's mission and managing its respective 
components.
    B. The Deputy Director, Office of Disability and International 
Operations (S2H) assists the Director, Office of 
[[Page 22112]] Disability and International Operations in carrying out 
his/her responsibilities and performs other duties as the Director may 
prescribe.
    C. The Immediate Office of the Director, Office of Disability and 
International Operations (S2H) provides internal organizational 
planning, analysis and review, staff support and assistance to the 
Director and all ODIO components.
    1. The Organizational Planning, Analysis and Review Staff (S2H-2).
    a. Conducts operations analysis and provides support to the 
Director of Disability and International Operations in the resolution 
of operational and procedural problems.
    b. Directs the development of long-range systems planning for ODIO 
and evaluates ongoing systems requirements.
    c. Analyzes office automation activities and systems operations, 
and recommends enhancements to improve capabilities. Evaluates systems 
changes prior to implementation and conducts postimplementation 
analysis.
    d. Oversees procurement of ADP hardware and software for ODIO.
    e. Provides technical advice and information to managers and 
employees in ODIO on systems development and changes that affect 
operations.
    D. The Office of Disability Operations (ODO) (S2HA) plans, directs 
and coordinates activities related to the processing and maintenance of 
domestic disability claims for individuals under age 59, and for Black 
Lung and End Stage Renal Disease cases under the jurisdiction of the 
component. It directs activities related to continuing disability 
reviews of Title XVI and concurrent Title II/XVI claims under section 
1619. It has responsibility for processing initial claims allowed at 
the administrative law judge and other appellate levels for disability 
claims under the jurisdiction of the component.
    1. The Process Divisions (S2HA1,2,3,4).
    a. Make initial determinations of disability and reconsider 
disability determinations of claims excluded from State agency 
jurisdiction. Make determinations of continuing disability entitlement.
    b. Make determinations of entitlement or eligibility to primary or 
auxiliary benefits, and authorize allowance or disallowance of 
disability claims not authorized by district offices and reconsider 
those cases appealed for issues other than the existence of disability. 
Make representative-payee determinations, process representative-payee 
accountability reports, approve the payment and amount of attorney fees 
and offset disability insurance benefits due to previous SSI payments.
    c. Implement, adjust, suspend and terminate benefits and prepare 
benefit payment data for introduction into the computer system; process 
all actions to maintain beneficiary payment rolls; recover or waive 
recovery of amounts incorrectly paid to beneficiaries, prepare and 
release award certificates, denial letters and other claims-related 
notices; and maintain the files of disability claim folders.
    d. Answer inquiries regarding individual cases and ensure 
expeditious processing of actions where claimant hardship is indicated.
    e. Contact outside Federal/State components such as the Department 
of Labor, Railroad Retirement Board, Workers' Compensation Commissions 
and other SSA components, as necessary, to resolve disability claims 
actions.
    E. The Office of International Operations (OIO) (S2HB) serves as 
liaison with the Department of State, other Government agencies and SSA 
components on matters pertaining to the administration of the program 
abroad. It directs the Social Security representatives stationed 
overseas, appraises the role of foreign service posts in administering 
the Social Security program abroad and conducts special studies to 
evaluate the overseas program. Has responsibility for the operational 
implementation of totalization agreements. Negotiates operational 
accords and procedures with foreign Social Security agencies for the 
implementation of agreements. Develops requirements for totalization 
processing. OIO plans, directs and coordinates activities pertinent to 
development and processing of foreign claims. Directs the processing of 
postentitlement actions. Assures the proper application of tax 
liability to benefit payments abroad and is the focal point for debt 
management activities in the foreign sector. Directs the processing of 
sensitive and controlled correspondence related to the program abroad. 
It directs the reconsideration of claims for benefits filed by persons 
overseas and the approval of fees for attorney and other 
representatives. It directs a variety of State agency type functions 
for disability claims filed abroad such as the development and 
adjudication of initial claims, continuing disability reviews and other 
disability benefits issues.
    1. The International Process Division (S2HB1).
    a. Develops and adjudicates Retirement, Survivors and Disability 
Health Insurance (RSDHI) claims, and makes decisions on continuing 
eligibility for persons living in foreign countries. This includes 
cases filed under the totalization agreements.
    b. Determines health insurance eligibility and proper payees for 
beneficiaries; makes decisions regarding recovery of overpayments; 
processes nonreceipt allegations and congressional, critical, hardship 
and controlled correspondence and cases; performs material associations 
and record maintenance activities; and types notices and other 
correspondence.
    c. Processes requests for Social Security numbers from individuals 
residing in foreign countries.
    d. Provides translation services to SSA, including translation of 
program material for foreign visitors, materials relating to foreign 
pension systems, documents and other materials required to process 
foreign claims and some domestic claims.
    e. Reconsiders determinations on claims for benefits filed by 
persons living in foreign countries and prepares claims material for 
appealed cases. Reconsiders certain adverse claims involving benefits 
for persons in foreign countries. Approves fees for attorneys and other 
representatives of claimants outside the United States.
    f. Makes findings of administrative finality. Determines proper 
application of regulations governing the disclosure of confidential 
records.
    g. Performs functions similar to domestic State agencies related to 
the determination of entitlement to, and processing of, foreign 
disability claims. Includes the development and review of medical 
evidence and other factors required for the adjudication of initial 
claims.
    h. Processes continuing disability reviews for foreign 
beneficiaries.
    3. The International Operations and Totalization Staff (S2HB3).
    a. Provides liaison with the Department of State and other 
Government agencies to ensure SSA operations, systems and 
administrative policies and procedures are correctly carried out as 
they affect the Social Security program overseas.
    b. Evaluates and provides direction and guidance to the Social 
Security representatives stationed overseas, and ensures that necessary 
administrative support is provided to carry out SSA's mission abroad.
    c. Furnishes information on Social Security foreign program matters 
and concerns to other SSA components, other Government agencies, 
Members of Congress and the public. Designs and conducts validation and 
other special [[Page 22113]] studies to foster integrity in the Social 
Security program overseas.
    d. Oversees the operational implementation of totalization 
agreements. Participates in negotiations with foreign government 
representatives and negotiates operational accords and procedures with 
foreign Social Security agencies.
    e. Prepares forms and procedures for the ODIO and foreign service 
post employees, and participates with the Office of International 
Policy (OIP) in the development of district office instructions, 
applications, notices, public information materials and systems 
requirements for totalization processing, and continually evaluates the 
processing of cases under existing agreements.
    F. The Office of Support Services (OSS) (S2HC) plans, directs and 
coordinates support activities for ODIO in a broad range of essential 
administrative areas including: personnel and organization management, 
labor and employee relations, budget and facilities management, 
managerial, technical and clerical training, integrity and security. It 
is responsible for ADP hardware and software support activities for 
ODIO. OSS directs ODIO liaison between the Office of Systems Operations 
and the Department of the Treasury to ensure timely benefit payments. 
It ensures delivery, distribution and dispatch of mail for ODIO, and 
oversees ODIO's folder and record control operation.
    1. The Division of Management Support (S2HC1).
    a. Provides administrative support services to the Director, ODIO; 
the Director, Disability Operations; and the Director, International 
Operations in such areas as:
    --Budget development and monitoring.
    --Personnel management.
    --Labor relations.
    --Management information.
    --Organization planning.
    b. Develops and conducts ODIO-wide operational training and 
employee development activities. Analyzes and evaluates training needs 
and effectiveness. Ensures that required agency-level, other Government 
agency and private vendor training is provided.
    c. Performs independent reviews to detect and prevent employee and 
beneficiary fraud. Plans, develops and implements ODIO's security 
program and conducts security reviews. Reviews beneficiary fraud cases 
and determines whether cases will be referred for prosecution. 
Determines proper application of regulations governing the disclosure 
of confidential records.
    2. The Division of Operations Support (S2HC2).
    a. Provides ADP hardware and software support for ODIO. Conducts 
analyses relating to user software application development, contract 
maintenance and equipment use.
    b. Serves as SSA liaison with the Department of the Treasury to 
ensure timely payments.
    c. Integrates and controls benefit payment processing operations.
    d. Delivers, distributes and dispatches mail for ODIO.
    e. Oversees the ODIO folder and record control operations. 
Identifies and resolves folder and record control problems and 
coordinates case location activities.
    f. Coordinates systems support services, health and safety matters, 
laborer services, transportation activities, projects concerning the 
maintenance and performance of capitalized equipment and other property 
inventories, and provides input to budget submittals for furniture and 
supplies.

Subchapter S2L--Office of Automation Support

S2L.00  Mission
S2L.10  Organization
S2L.20  Functions

    Section S2L.00  The Office of Automation Support--(Mission): The 
Office of Automation Support (OAS) ensures delivery of automation 
support to meet end users' needs to deliver accurate, caring, efficient 
public service while providing a favorable environment for OAS 
employees. OAS is responsible for integrating service delivery and 
employee concerns with modern technology. In concert with the Deputy 
Commissioner for Systems (DCS), it determines and defines DCO 
requirements for software and hardware support. OAS directs user 
evaluations to ensure that technology meets DCO needs and coordinates 
all implementation activities. Working with DCS, it ensures that the 
most recent technology is integrated into the operations of all DCO 
components.
    Section S2L.10  The Office of Automation Support--(Organization): 
The Office of Automation Support, under the leadership of the Associate 
Commissioner for Automation Support, includes:
    A. The Associate Commissioner for Automation Support (S2L).
    B. The Deputy Associate Commissioner for Automation Support (S2L).
    C. The Immediate Office of the Associate Commissioner for 
Automation Support (S2L).
    D. Software Implementation Process Team (S2LA).
    E. Technology Support Process Team (S2LB).
    Section S2L.20  The Office of Automation Support--(Functions):
    A. The Associate Commissioner for Automation Support (S2L) is 
directly responsible to the Deputy Commissioner, Operations for 
carrying out OAS' mission and provides general supervision to the major 
components of OAS.
    B. The Deputy Associate Commissioner for Automation Support (S2L) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Automation Support (S2L) provides the Associate Commissioner with staff 
assistance on the full range of his/her responsibilities.
    D. Software Implementation Process Team (S2LA).
    1. Works with the systems, policy, security, training and personnel 
components during the development and implementation of all modernized 
software to ensure that security, user and operational needs are 
satisfied within DCO.
    2. Works with DCO user components to define the operational 
requirements for modernized software, training materials and procedural 
support and helps shape the directions the Agency takes to meet these 
needs.
    3. In concert with DCS, ensures that functional requirements are 
accurate, straightforward and efficient and support the mission of 
providing high quality public service.
    4. Evaluates with DCS and DCO users all modernized software and 
support material prior to implementation to confirm that operational 
requirements have been met and that effective and efficient audit and 
security controls are in place to deter and detect improper systems 
usage for fraudulent purposes.
    5. Coordinates DCO user component software implementation 
activities and provides help desk support for problem reporting, 
analysis and remedial measures as well as providing procedural 
clarification.
    6. Works with DCS to monitor and support national software and 
online and batch systems performance on behalf of the operational end 
user to ensure that operational expectations and performance standards 
are satisfied.
    7. Develops and manages effective mechanisms to evaluate user 
reaction to modernized software and support materials in order to help 
define, shape [[Page 22114]] and refine future Agency approaches to 
modernized software development.
    8. Directs the activities of the Model District Office and Test 
Processing Module, which are the major operational components for 
testing and evaluating modernized software.
    E. Technology Support Process Team (S2LB).
    1. Serves as the focal point for user systems planning within 
Operations. Working with DCS components, determines and defines the 
technological hardware needs for the operational components and 
promotes the acquisition, effective implementation and innovative usage 
of this technology.
    2. Identifies operational needs and works through DCS to evaluate 
and promote the implementation of state-of-the-art technologies such as 
imaging, storage and retrieval alternatives, and optical disk 
capabilities that can modernize and streamline labor-intensive current 
processes.
    3. Provides leadership in the management of automated computer 
processes resident in OCRO, ODIO, PSCs, FOs and the DOC and identifies 
and defines support requirements, such as procedural and technical 
training needs, to assure the smooth operation of those computer 
processes.
    4. Arranges with the appropriate technical staff in the systems 
components to provide technical training when needed and provides 
oversight in the management of operating software, version control and 
scheduling of these local computer operations.
    5. Through analytical and evaluative mechanisms it develops and 
manages, the team ensures that modern technology serves the needs of 
all DCO employees, including those employees with disabilities, that 
fully participate in the accomplishment of their mission.
    6. Supports field components in their efforts to integrate modern 
technology into day-to-day work environments and articulates user needs 
as the Agency moves into distributed processing platforms and office 
automation/local intelligence arenas.
    7. Assures that proper technical support, including procedural 
instructions and comprehensive user training, is provided for these 
distributive platforms, such as local area networks, where needed.

Subchapter S2N--Office of Public Service and Operations Support

S2N.00  Mission
S2N.10  Organization
S2N.20  Functions

    Section S2N.00  The Office of Public Service and Operations 
Support--(Mission): The Office of Public Service and Operations Support 
(OPSOS) is responsible for providing operational/program support and 
for conducting studies and analyses related to service to the public, 
employee services and activities associated with financial management, 
budget and management information. This Office provides broad 
operations support to the FOs, TSCs, PSCs, the Office of Disability and 
International Operations and the Office of Central Records Operations. 
OPSOS is also responsible for integrating operational delivery of 
public services under the RSDI, SSI and HI programs for domestic 
beneficiaries and for the delivery of RSDI program services to foreign 
beneficiaries. Additionally, this Office provides broad operations 
support to the maintenance of the basic earnings data which support the 
Social Security programs. It conducts studies, pilots and other 
activities associated with the overall effectiveness and efficiency of 
DCO components. It directs and coordinates internal management support 
functions to ensure effective position management, workforce 
utilization and management analysis and planning. It directs the 
overall DCO budget process and plans, implements, manages and assesses 
the interrelated duties of delivering SSA program and related services 
to the public.
    Section S2N.10  The Office of Public Service and Operations 
Support--(Organization): The Office of Public Service and Operations 
Support, under the leadership of the Associate Commissioner for Public 
Service and Operations Support, includes:
    A. The Associate Commissioner for Public Service and Operations 
Support (S2N).
    B. The Deputy Associate Commissioner for Public Service and 
Operations Support (S2N).
    C. The Immediate Office of the Associate Commissioner for Public 
Service and Operations Support (S2N).
    D. The Division of Service Delivery and Program Policy (S2NA).
    E. The Division of Operations Management (S2NB).
    F. The Division of Resource and Management Information (S2NC).
    Section S2N.20  The Office of Public Service and Operations 
Support--(Functions):
    A. The Associate Commissioner for Public Service and Operations 
Support (S2N) is directly responsible to the Deputy Commissioner, 
Operations, for carrying out OPSOS' mission and provides general 
supervision to the major components of OPSOS.
    B. The Deputy Associate Commissioner for Public Service and 
Operations Support (S2N) assists the Associate Commissioner in carrying 
out his/her responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Public 
Service and Operations Support (S2N) provides the Associate 
Commissioner with staff assistance on the full range of his/her 
responsibilities. Ensures open and effective communication with 
employees and Union representatives.
    D. The Division of Service Delivery and Program Policy (S2NA).
    1. Plans, develops or participates in the development of 
operational policy and procedures to assure effective and efficient 
implementation of national and international program activities in DCO.
    2. Plans and implements studies designed to assess DCO's processing 
activities and affected operational objectives to ensure appropriate 
integration of new program policies.
    3. Provides analysis and recommendations to the DCO regarding 
legislative planning and implementation. Provides technical guidance to 
DCO management and ensures integration of RSI, DI, SSI, and Medicare 
policies and procedures.
    4. Develops partnerships with other SSA components and the Health 
Care Financing Administration to ensure effective program delivery 
within operational constraints.
    5. Provides operational support to the enumeration process.
    6. Plans, directs and evaluates the quality of program activities 
throughout operational components. Develops initiatives to improve the 
quality of the claims, postentitlement and preclaims processes.
    7. Participates with appropriate policy components in SSA to 
provide clear, accurate and timely notices to the public and to fully 
utilize automation to reduce the need for manually prepared notices.
    8. Develops and recommends to DCO standards and practices for 
national and international delivery of services. Plans, implements and 
evaluates the full range of SSA's service to the public.
    9. Establishes service delivery policies. Develops and evaluates 
standards for measuring service to the public to ensure that quality, 
efficient and compassionate service is provided.
    10. Plans, conducts and evaluates public information/referral 
programs to ensure Agency and other public and private services are 
effectively provided to the community within the guidelines and 
direction provided by the Agency. [[Page 22115]] Ensures SSA's public 
affairs/information efforts are implemented effectively and efficiently 
within DCO components.
    11. Establishes policies and develops criteria on field office 
accessibility (hours of service, size of field offices, type and 
location of services, etc.).
    12. Directs the planning, analysis and evaluation of field office 
structure and develops innovative concepts for the future role of DCO 
components, including improvements in service.
    E. The Division of Operations Management (S2NB).
    1. Plans and coordinates postentitlement cyclical workloads; 
maintenance of beneficiary and earnings records; certification of 
payment; and recoupment of overpayment processes impacting on DCO 
components.
    2. Plans, designs and implements studies and analyses to assess 
payment processing activities and operational goals and objectives. 
Plans and initiates new processing workflows for claims and 
postadjudicative actions to ensure the most effective and efficient 
program delivery to the public.
    3. Establishes workload processing schedules ensuring efficient 
sequences of interrelated workloads and recommends to DCO appropriate 
priorities.
    4. Coordinates operational processes with programs administered by 
other government agencies such as Railroad Retirement Board, Treasury 
Department, Internal Revenue Service, Veterans Administration, State 
Department and the Administration on Aging.
    5. Creates workflows and processes with systemic safeguards to 
prevent errors and ensure a full audit trail for automated and paper 
products.
    F. The Division of Resource and Management Information (S2NC).
    1. Performs a broad range of financial management, budget and 
management information activities. Formulates, executes and monitors 
component budgets and spending plans. Develops and monitors DCO's 
operating budgets. Develops reprogramming recommendations for DCO 
management consideration.
    2. Analyzes and develops budget cost analyses based on Agency 
constraints, initiatives and legislation. Analyzes budget data, program 
cost allocations, operating program input, workload and productivity 
information for the preparation of the annual budget.
    3. Analyzes and monitors component productivity to determine 
staffing requirements and ensure effective delivery of service. 
Establishes component fulltime equivalents, workyears and dollar 
allocations, including identification of reprogramming needs. 
Distributes and monitors General Services Administration building 
delegations.
    4. Analyzes legislative, procedural and technological changes and 
ensures appropriate resource allocations are provided to effectively 
implement those changes. Plans and implements budgetary incentives/pay 
reform projects.
    5. Implements and maintains an integrated management information 
system through studies and analyses which identify specific operating 
areas to be measured and to control workloads. Identifies DCO 
management needs and develops systems and methods to deliver the 
timely, pertinent information that managers need to effectively manage 
SSA's programs and delivery of service.
    6. Analyzes data to identify trends which DCO management must 
consider in developing plans for deployment of human and materiel 
resources. Designs, develops and analyzes various weekly, quarterly and 
annual management information reports.
    7. Develops policies, procedures and standards for which DCO can 
carry out its management activities in the areas of personnel, employee 
relations, facilities, space, property management, etc.
    8. Identifies training and career development needs of DCO 
employees and ensures these needs are met. Assesses future training 
needs as technology advances and plans and implements component career 
enhancement programs to ensure employees have skills needed to plan and 
prepare for these technological changes.
    9. Within established guidelines, plans and oversees implementation 
in DCO components of projects which improve employee environment and 
well being (wellness/fitness, child care, elder care, office space/
furniture).
    10. Plans, develops, implements and evaluates comprehensive 
handicapped, Equal Employment Opportunity and affirmative employment 
programs to ensure all employees are treated equitably.
    11. Plans and implements effective management communication 
networks to ensure employees are kept informed of Operations' and SSA's 
initiatives as well as determining, evaluating and addressing employee 
concerns.
    12. Provides staff support to DCO in planning and providing 
effective performance management/awards programs ensuring fair and 
equitable treatment of all employees.
    13. Develops innovative approaches to job restructuring/
enhancements from an Operations' perspective. Plans, develops, 
implements and analyzes pilots and studies to enhance the quality of 
the workforce.
Subchapter S2Q--Office of Telephone Services

S2Q.00  Mission
S2Q.10  Organization
S2Q.20  Functions

    Section S2Q.00  The Office of Telephone Services--(Mission): The 
Office of Telephone Services is responsible for planning, implementing, 
operating and evaluating SSA's telephone service to the public 
delivered by the national 800 Number and SSA FOs. The Office plans and 
conducts studies, pilots and analyses of 800 Number and FO telephone 
operations to assess and improve the service provided. The Office 
provides direct support to 38 TSCs and approximately 1,300 FOs, 
including developing and communicating uniform operating policies and 
procedures. The Office maintains close, effective working relationships 
with SSA policy, program and administrative components, with other 
Federal agencies and with vendors which have important roles in the 
delivery and evaluation of SSA's telephone service to the public. This 
Office manages SSA's national 800 Number network operation, designs and 
administers call routing plans, continuously monitors call handling and 
adjusts routing to handle emergency situations and to maximize call 
answering effectiveness and efficiency.
    Section S2Q.10  The Office of Telephone Services--(Organization): 
The Office of Telephone Services includes:
    A. The Director of the Office of Telephone Services (S2Q).
    B. The Deputy Director of the Office of Telephone Services (S2Q).
    C. The Immediate Office of the Director of the Office of Telephone 
Services (S2Q).
    D. The Service Team (S2QA).
    E. The Voice Network Team (S2QB).
    Section S2Q.20  The Office of Telephone Services--(Functions):
    A. The Director, Office of Telephone Services (S2Q) is directly 
responsible to the DCO for carrying out the Office's mission relating 
to the operation of SSA's national 800 Number and FO telephone service, 
and provides general supervision to the major components in the Office.
    B. The Deputy Director, Office of Telephone Services (S2Q) assists 
the Director in carrying out his/her responsibilities and performs 
other duties as the Director may prescribe. [[Page 22116]] 
    C. The Immediate Office of the Office of Telephone Services (S2Q) 
provides the Director with staff assistance over the full range of his/
her responsibilities.
    D. The Service Team (S2QA).
    1. Plans, designs, implements and evaluates studies of initiatives 
related to the effective management, operation and future direction of 
telephone services provided to the public by the national 800 Number 
and FOs.
    2. Provides leadership on SSA telephone service planning 
initiatives for the Office of Operations.
    3. Researches and evaluates the application of innovative concepts 
and new technologies for SSA's public telephone services.
    4. Designs, implements and maintains management information systems 
for SSA telephone service delivery. Analyzes data, evaluates trends and 
long-range needs and prepares executive level reports.
    5. Evaluates and plans for implementation of legislative issues 
that impact SSA's telephone service. Works with other SSA components, 
other Federal agencies and vendors to ensure quality public telephone 
services.
    6. Plans, develops, implements and evaluates systematic measurement 
processes to assess the operational effectiveness and efficiency of SSA 
public telephone service operations.
    7. Develops and maintains procedural guides, operational 
instructions and training materials for TSC and FO employees providing 
public telephone service.
    8. Develops and evaluates plans for the effective utilization of 
TSC and FO resources and equipment relating to delivery of telephone 
services to the public.
    9. Develops and evaluates operational telephone service quality 
review policies. Evaluates telephone service delivery training needs to 
ensure quality public service is provided.
    E. The Voice Network Team (S2QB).
    1. Plans, develops, implements and evaluates the effectiveness and 
efficiency of the routing of 800 Number calls to the geographically 
dispersed TSCs that provide 800 Number service.
    2. Administers 800 Number call routing on a daily basis, making 
necessary adjustments to ensure the best possible public telephone 
service.
    3. Develops and maintains an effective management information 
system needed for the 800 Number operation and produces the required 
reports. Analyzes the information to evaluate the routing of calls.
    4. Identifies trends and/or patterns that impact 800 Number call 
volumes and resource requirements. Projects call volumes and creates 
staffing models and other techniques to determine future call-handling 
capacity needs.
    5. Analyzes the applicability of innovative concepts and 
technologies to the national 800 Number and FO telephone service and 
recommends ways to improve service.
    6. Studies and evaluates the effectiveness of TSCs and overall SSA 
800 Number network operations and FO telephone services and makes 
recommendations for improving operations.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given that Chapter S4 for the Office of 
the Deputy Commissioner Systems is being amended to reflect internal 
organizational realignments and the deletion of all references to the 
Department of Health and Human Services as the parent agency of SSA. 
The following material replaces Chapter S4 in its entirety.

Chapter S4--Office of the Deputy Commissioner, Systems

S4.00  Mission
S4.10  Organization
S4.20  Functions
    Section S4.00  The Office of the Deputy Commissioner, Systems--
(Mission): The Office of the Deputy Commissioner, Systems (ODCS) 
directs the conduct of systems and operational integration and 
strategic planning processes, and the implementation of a comprehensive 
systems configuration management, data base management and data 
administration program. Initiates software and hardware acquisition for 
SSA and oversees software and hardware acquisition procedures, policies 
and activities. Directs the development of operational and programmatic 
specifications for new and modified systems, and oversees development, 
validation and implementation phases.
    Section S4.10  The Office of the Deputy Commissioner, Systems--
(Organization): The Office of the Deputy Commissioner, Systems, under 
the leadership of the Deputy Commissioner, Systems, includes:
    A. The Deputy Commissioner, Systems (S4).
    B. The Assistant Deputy Commissioner, Systems (S4).
    C. The Immediate Office of the Deputy Commissioner, Systems (S4C).
    D. The Office of Systems Operations (S4E).
    E. The Office of Systems Design and Development (S4G).
    F. The Office of Systems Requirements (S4H).
    G. The Office of Systems Planning and Integration (S4J).
    H. The Office of Information Management (S4K).
    I. The Office of Telecommunications (S4L).
    Section S4.20  The Office of the Deputy Commissioner, Systems--
(Functions):
    A. The Deputy Commissioner, Systems (S4) is directly responsible to 
the Commissioner for carrying out the ODCS mission and providing 
general supervision to the major components of ODCS.
    B. The Assistant Deputy Commissioner, Systems (S4) assists the 
Deputy Commissioner in carrying out his/her responsibilities, and 
performs other duties as the Deputy Commissioner may prescribe.
    C. The Immediate Office of the Deputy Commissioner, Systems (S4C) 
provides the Deputy Commissioner with management support on the full 
range of his/her responsibilities.
    D. The Office of System Operations (OSO) (S4E) directs, manages and 
coordinates the planning, acquisition, implementation, security, 
operation and maintenance of SSA's computer systems operations. It 
directs and coordinates the transition, implementation and operation of 
current/ongoing operating systems support software, including 
diagnostic software. OSO coordinates with the Office of 
Telecommunications (OTC) in the design and implementation of the 
critical interface between OTC's telecommunications facilities and 
OSO's teleprocessing complexes. OSO interfaces with the Office of 
Systems Design and Development (OSDD) and the Office of Information 
Management (OIM) in the transition and implementation of redesigned 
programmatic and administrative systems to progressively replace 
existing application systems. It manages the computer operations 
complex which process SSA's programmatic support, administrative, 
management information (MI) and statistical application systems. OSO 
conducts continuing assessments and engineering analyses of the 
computer operations, as well as equipment performance analyses and 
coordinates with OSDD the implementation of necessary improvements to 
existing resources. It directs and coordinates the activities 
associated with the planning, management, acquisition, procurement and 
renewal of ADP equipment, software and technical services for SSA to 
maintain operational systems and to prevent progressive deterioration. 
OSO [[Page 22117]] develops, controls and implements operational plans 
which include the preparing of technical specifications, evaluation 
criteria, acceptance test criteria, facilities engineering plans and 
budget estimates to maintain operational systems. It advises the Deputy 
Commissioner, SSA Executive Staff and external monitoring authorities 
such as the General Services Administration, the General Accounting 
Office, the Office of Management and Budget and Congress on SSA's 
computer systems operations.
    E. The Office of Systems Design and Development (OSDD) (S4G) 
directs the design, development and maintenance of all programmatic 
software to support SSA's social insurance and income maintenance 
programs. The Office directs SSA's data base integration activities to 
improve the administration of SSA's data bases and to implement modern 
data base management systems software. It designs and develops all new 
or improved data base-oriented systems. OSDD directs a comprehensive 
software engineering program to modernize the Agency's programmatic 
applications software by developing new software and improving existing 
software engineering technologies. It develops and oversees the 
implementation of standards, methods and procedures for software design 
and development. It plans and directs a software development facility 
to support applications development personnel and supports the testing 
of new or redesigned software. OSDD directs and coordinates a 
comprehensive management program for SSA's programmatic software.
    F. The Office of System Requirements (OSR) (S4H) directs, develops 
and coordinates operational and programmatic information requirements 
and functional specifications for new systems and modifications to 
existing systems in direct support of SSA programs. It manages an 
Agencywide process for assessment of user requirements and 
establishment of priorities for software development and modification. 
The Office directs validation of systems processes against user-defined 
performance criteria to ensure conformance with requirements and 
approves the resulting system for operational acceptance. It directs 
the development of procedures and instructions to support user needs in 
effective implementation of all systems. It develops and implements 
standards for analysis and requirements definition and validation 
phases of the system development process. It designs, develops and 
executes an interactive validation environment and associated automated 
techniques, methodologies, tools and data bases necessary for 
conducting validations for all programmatic systems. It develops 
control, auditability and security standards and ensures their 
implementation through the systems development life cycle. It is 
responsible for SSA-wide data administration including the overall 
operation of the SSA Data Resource Management Program.
    G. The Office of Systems Planning and Integration (OSPI) (S4J) 
directs and conducts comprehensive integration and systems planning 
processes. It provides management leadership and direction to systems 
activities in the areas of software engineering technology and systems 
engineering management, including configuration management and quality 
assurance. It carries out a variety of technology assessment functions, 
including the development of pilot projects to evaluate specific 
technology applications in SSA. The Office develops the Information 
Technology Systems Budget for Systems, prepares the detailed budget 
submission and develops monitoring and tracking systems. It also 
develops systems security policy for the systems community and 
coordinates technical activities for Systems components.
    H. The Office of Information Management (OIM) (S4K) directs, 
develops and coordinates SSA-wide administrative, management and 
statistical information (AMSI) systems. The Office is responsible for 
long-range planning and analyses to define new and improved systems 
processes to support SSA's long-term AMSI needs. It directs the 
coordination of user requirements with private contractors, the SSA 
user community and the State Disability Determination Services to 
ensure efficient and effective administration of MI needs and related 
systems support. OIM directs a comprehensive data base administration 
program for the control of SSA's AMSI data bases. It develops technical 
specifications for the acquisition, implementation and operation of 
AMSI, ADP and telecommunications resources.
    I. The Office of Telecommunications (OTC) (S4L) plans, implements 
and evaluates SSA's communications technology and systems. It is 
responsible for evaluating current and emerging communications 
technologies and for designing, acquiring, implementing, operating and 
maintaining new integrated telecommunications systems combining voice, 
data, video, facsimile, and other SSA communications requirements. OTC 
directs, manages and coordinates the planning, analysis, design, 
acquisition, implementation, operation and maintenance of SSA's 
existing telecommunications systems. It manages the telecommunications 
operations complexes located at the Central Office, Regional Offices 
and field sites. It is responsible for SSA's comprehensive voice 
communication management program.
Subchapter S4E--Office of Systems Operations

S4E.00  Mission
S4E.10  Organization
S4E.20  Functions

    Section S4E.00  The Office of Systems Operations--(Mission): The 
Office of Systems Operations (OSO) directs, manages and coordinates the 
planning, acquisition, implementation, security, operation and 
maintenance of SSA's computer systems operations. It directs and 
coordinates the transition, implementation and operation of current/
ongoing operating systems support software, including diagnostic 
software. OSO coordinates with OTC in the design and implementation of 
the critical interface between OTC's telecommunications facilities and 
OSO's teleprocessing complexes. OSO manages the implementation of 
production application software at all network platforms and interfaces 
with OSDD and OIM in the transition and implementation of redesigned 
programmatic, and administrative systems to progressively replace 
existing application systems. OSO administers all activities pertaining 
to configuration management, change management and problem management. 
It manages the computer operations complex which process SSA's 
programmatic support, administrative, MI and statistical application 
systems. OSO conducts continuing assessments and engineering analyses 
of the computer operations, as well as equipment performance analyses 
and coordinates with OSDD the implementation of necessary improvements 
to existing resources. It directs and coordinates the activities 
associated with the planning, management, acquisition, procurement and 
renewal of ADP equipment, software and technical services for SSA to 
maintain operational systems and to prevent progressive deterioration. 
OSO develops, controls and implements operational plans which include 
the preparing of technical specifications, evaluation criteria, 
acceptance test criteria, facilities engineering plans and budget 
estimates to maintain operational systems. It advises the Deputy 
Commissioner, SSA Executive Staff and external monitoring 
[[Page 22118]] authorities such as the General Services Administration, 
the General Accounting Office, the Office of Management and Budget and 
Congress on SSA's computer systems operations.
    Section S4E.10  The Office of Systems Operations--(Organization): 
The Office of Systems Operations (S4E), under the leadership of the 
Associate Commissioner for Systems Operations, includes:
    A. The Associate Commissioner for Systems Operations (S4E).
    B. The Deputy Associate Commissioner for Systems Operations (S4E).
    C. The Immediate Office of the Associate Commissioner for Systems 
Operations (S4E).
    D. Division of Systems User Services and Facilities (S4EE).
    E. The Division of Computer Operations Production Control (S4EG).
    F. The Division of Operational Support Software (S4EH).
    G. The Division of Operational Capacity Performance Management 
(S4EJ).
    H. The Division of Standards and Control (S4EK).
    I. The Division of Operational Resource Management (S4EL).
    J. The Division of Integration and Environmental Testing (S4EM).
    K. The Division of Teleprocessing Systems Operations (S4EN).
    Section S4E.20  The Office of Systems Operations--(Functions):
    A. The Associate Commissioner for Systems Operations (S4E) is 
directly responsible to the Deputy Commissioner, Systems, for carrying 
out the OSO mission and providing general supervision to the major 
components of OSO.
    B. The Deputy Associate Commissioner for Systems Operations (S4E) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Systems 
Operations (S4E) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities.
    D. Division of Systems User Services and Facilities (S4EE).
    1. Provides all computer hardware-related support for OSO and 
coordinates the installation of all major hardware and software. Plans 
and coordinates all computer systems installations and relocations. 
Provides technical evaluation support for the procurement, acceptance, 
testing, installation and implementation of equipment and software.
    2. Plans and coordinates computer facility environmental systems 
requirements. Provides computer facilities support for all Agency 
computer processing centers.
    3. Serves as focal point for all user systems problems, questions, 
complaints and corrective actions regarding the full range of 
production services. Establishes quality standards for selected 
operations areas and provides enforcement of the standards. Measures 
operations performance in providing timely output services as 
delineated in the User Service Agreements.
    4. Provides operational status and workload information to field 
offices and payment centers using the SSA telecommunications network. 
Provides statistical analyses of, and reports on, operations 
performance at meeting both user and computer center management service 
objectives.
    5. Provides a centralized contact for the management of all online 
storage media resources in the National Computer Center (NCC) and 
Program Service Centers. Manages Direct Access Storage Device (DASD) 
resources to maintain the integrity, reliability and performance of 
state-of-the-art storage technology. Responsible for DASD backup and 
recovery operations. Advises senior management of all aspects of 
storage media management.
    E. The Division of Computer Operations Production Control (S4EG).
    1. Manages and processes all of SSA's program/mission-oriented and 
MI batch and online batch production workloads and administers 
effective resource utilization.
    2. Manages and directs the automated magnetic media processes and 
directs the activity of the magnetic tape library function. Serves as 
the focal point for management of all magnetic tape storage resources, 
both internal and external to the Agency.
    3. Participates in the design reviews of proposed application 
systems to assure operational support and control aspects are being 
considered. Analyzes applications systems to assure compliance with 
systems standards. Approves applications systems for production status 
and incorporates them into the production library. Before acceptance of 
any new batch applications, performs preproduction testing to minimize 
unexpected impacts to existing schedules and to ensure the most optimum 
use of existing data center resources.
    4. Manages all incoming and end-deliverable products of data 
processing operations within both the test and production environments. 
Responsible for the operations and control of the print and punch 
products produced in the NCC. Ensures the quality, timeliness and 
accurate delivery of all distributed information, including transmitted 
data.
    5. Represents OSO and Systems in the preparation and revision of 
Service Level Agreements between Systems and its users.
    F. The Division of Operational Support Software (S4EH).
    1. Directs the analysis, design, development, implementation and 
maintenance of computer operating systems and locally prepared 
subroutines in support of programmatic workloads for SSA's central data 
processing center.
    2. Designs, develops, implements and maintains production control 
ADP systems which supervise media library controls and automates the 
scheduling of the production workload.
    3. Directs the analysis, evaluation, selection, implementation and 
maintenance of a wide variety of vendor proprietary and locally 
provided utility software to support the programmatic production and MI 
workloads of the central and remote data centers.
    4. Supports other SSA components with user liaison, systems 
development, technical and operational problem resolution.
    G. The Division of Operational Capacity Performance Management 
(S4EJ).
    1. Evaluates computer performance and monitors resource utilization 
to ensure that OSO's operational computer systems capacity is utilized 
effectively and efficiently. Ensures that OSO's systems performance 
objectives are being met and that data bases are efficiently 
implemented. Prepares recommendations to OSO management and as 
directed, performs similar functions for other SSA components.
    2. Ensures that sufficient ADP capacity is available to process 
present and future workloads, coordinating decisions on target systems 
for new/modified workloads and systems configuration changes.
    3. In conjunction with other Deputy Commissioner, Systems (DCS) 
components, develops an ADP Capacity Plan for 1-, 2- and 5-year 
timeframes.
    4. Provides advice and services to other OSO components in the use 
of computer interpretation of reports and data resulting from 
evaluation and utilization studies.
    5. Uses operational research tools to investigate operational 
efficiency problems and develop workload and utilization relationships.
    H. The Division of Standards and Control (S4EK). [[Page 22119]] 
    1. Develops, publishes and implements standards and operating 
procedures within OSO. Develops and controls enforcement mechanisms to 
ensure adherence to operational standards. Administers the Federal 
systems standards program within OSO.
    2. Directs the planning, implementation and evaluation of the 
systems security program in OSO and SSA privacy and security policies.
    3. Serves as OSO liaison with other SSA components in matters of 
privacy and security. Provides for the security of all OSO resources in 
the centralized OSO computer boundaries established by the Deputy 
Commissioner for Finance, Assessment and Management.
    4. Provides planning, evaluation and oversight on disaster recovery 
capabilities in order to maintain continuity of data center operations. 
Develops, implements and evaluates systems and procedures for the 
security and protection of data.
    5. Formulates an OSO-wide Systems Plan and assigns responsibility 
to OSO components for various parts of the Plan. Works with OSO 
components to evaluate their proposed systems objectives in terms of 
technical feasibility, availability of resources and systems costs. 
Identifies the major OSO activities and resources needed to support 
these objectives. Directs and coordinates the OSO technical workpower, 
equipment and other special costs for the SSA budget process and 
justifies these on the basis of the ADP plan.
    6. Coordinates OSO activities related to the SSA ADP Plan. Directs 
the preparation of detailed project plans including resource estimates 
for projects of which OSO has the lead. Monitors progress and use of 
workpower and equipment resources by OSO components against their 
approved plans. Develops standard methods for project management and 
assists OSO components in their use.
    7. Manages the OSO technical training program. Assesses needs, and 
formulates and executes strategies to upgrade individual knowledge and 
skill levels.
    8. Performs systems analysis, configuration design, software 
selection, implementation and procurement support for micro-computers, 
minicomputers and computer graphics systems and equipment for various 
components of OSO. Provides state-of-the-art technical expertise 
including the evaluation of new and existing systems activities and 
provides support for enhancements, modifications, design and/or 
redesign. Research and analyze emerging office systems developments to 
ensure technology awareness and provide supporting systems development, 
design, planning and implementation. Provides systems training support 
within OSO.
    I. The Division of Operational Resource Management (S4EL).
    1. Directs OSO's participation in the Information Technology 
Systems (ITS) procurement process.
    2. Performs technical and cost reviews of all OSO/ITS procurements. 
Performs technical review of procurement proposals for ITS resources.
    3. Provides support for ITS Technical Evaluation Committees.
    4. Supports contract administration for all OSO/ITS contracts.
    5. Provides technical support to Project Officers in the 
development, modification and administration of ITS contracts.
    6. Directs the renewal process for existing lease and maintenance 
contracts for ITS and telecommunications equipment and services.
    7. Manages the fiscal administration of all ITS contracts, 
collecting, analyzing and reporting performance data to support 
required fiscal and other contractual proceedings.
    8. Manages a centralized inventory of all SSA ITS and 
telecommunications equipment, and manages the ITS excess equipment 
process.
    9. Provides for the centralized certification and authorization for 
the lease and maintenance of SSA's ITS and telecommunications 
equipment.
    10. Provides necessary staff support to all users within OSO for 
the development of procurement documents and documentation.
    11. Develops and maintains the OSO macroprocurement plan which 
relates to planned acquisitions of ITS equipment, software, system 
design and system support services.
    12. Serves as Project Officer for ITS recompetition/ongoing 
maintenance contracts.
    13. Provides technical support to OSO and other SSA components 
during major procurement activities. Ensures that procurement 
documentation complies with directives published by SSA and higher 
monitoring authorities. Provides recommendations for disposition of 
procurement proposals for ITS resources.
    J. The Division of Integration and Environmental Testing (S4EM).
    1. Directs and controls all activities with the release of new or 
enhanced versions of host programmatic and telecommunications-related 
software. Enforces software acceptance and certifications standards. 
Directs the initial staging of program modules to be tested, including 
generation of executable code.
    2. Develops and maintains extensive test data bases for use in the 
acceptance, integration and environmental testing processes. Develops 
and incorporates the use of software simulators and emulators in 
software acceptance testing.
    3. Directs the integration testing of new or enhanced 
communications host software, remote network/terminal and 
microprocessor software and network communications software. 
Participates in the movement and/or migration of software systems and 
associated data files between complexes and processing components.
    4. Directs environmental testing to ensure that all new or enhanced 
software is compatible with changing hardware configurations. Directs 
the integration of new or enhanced SSA programmatic software. 
Administers the generation of finalized testing results for evaluation. 
Directs software performance evaluations, parallel testing, timing 
studies, inter/intrasystem relationship and testing trend analysis.
    5. Responsible for administering ADP hardware integration and 
acceptance testing.
    6. Provides the checks and balances on SSA's ADP systems and 
equipment procurement for complying with contractual performance 
requirements throughout the life cycle of the procurement.
    7. Directs the design, development and implementation of software 
to gather and report statistical information on the functioning of 
telecommunications networks. Distributes the information to other SSA 
components to report on network performance and equipment utilization.
    8. For all teleprocessing application software, manages and 
controls libraries, controls and migrates software into the production 
environment and designs and develops backup and recovery procedures.
    9. Administers all activities pertaining to configuration 
management for the OSO change management system.
    10. Monitors problem determination and resolution flow for all 
software, hardware and environmental failures that occur in the NCC and 
other Agency data processing centers.
    K. The Division of Teleprocessing Systems Operations (S4EN).
    1. Procures, installs, modifies and tunes all online/batch 
teleprocessing monitor systems software, vendor support products and 
Data Base Management Systems. Designs, modifies, implements and 
installs [[Page 22120]] specialized teleprocessing system software to 
support new teleprocessing application software including inhouse 
modifications.
    2. Directs all teleprocessing system software problem determination 
and resolution.
    3. Participates in the establishment of teleprocessing software 
standards for application design and for the use of data base packages 
within the SSA network environment. Formulates policy for data base 
applications software systems and monitors and optimizes performance of 
that software.
    4. Coordinates with other OSO components in addressing 
teleprocessing software concerns regarding system capacity issues and 
system configuration proposals.
    5. Develops teleprocessing software procedures for computer 
operations components.
    6. Manages all online teleprocessing and Data Base Management 
Systems interface regions.
    7. Operates and maintains an integrated systems and technical 
coordination control center and help desk to coordinate problem 
identification and resolution activities with the Office of 
Telecommunications.

Subchapter S4G--Office of Systems Design and Development

S4G.00  Mission
S4G.10  Organization
S4G.20  Functions

    Section S4G.00  Office of Systems Design and Development--
(Mission): OSDD directs the design, development and maintenance of all 
programmatic software to support SSA's social insurance and income 
maintenance programs. It is responsible for a comprehensive software 
engineering program and oversees the implementation of standards, 
methods and procedures in connection with this program. OSDD directs 
and coordinates a comprehensive software configuration management 
program and manages a detailed project control system for OSDD software 
development projects. It directs SSA's data base administration 
management program and designs, develops and, with OSO, implements the 
production of all new or improved data base oriented systems. It 
develops policies and procedures, prepares procurement documents for 
and oversees acquisition of software packages and tools and software 
support services. OSDD plans and directs a software development 
facility to support applications development personnel. It serves as 
liaison with other SSA components and external monitoring authorities 
including the Deputy Commissioner for Human Resources, General Services 
Administration, General Accounting Office and Congress on SSA 
applications systems planning and software and data base development.
    Section S4G.10  Office of Systems Design and Development--
(Organization): The Office of Systems Design and Development, under the 
leadership of the Associate Commissioner for Systems Design and 
Development, includes:
    A. The Associate Commissioner for Systems Design and Development 
(S4G).
    B. The Deputy Associate Commissioner for Systems Design and 
Development (S4G).
    C. The Immediate Office of the Associate Commissioner for Systems 
Design and Development (S4G).
    Section S4G.20  Office of Systems Design and Development--
(Functions):
    A. The Associate Commissioner for Systems Design and Development 
(S4G) is directly responsible to the Deputy Commissioner, Systems, for 
carrying out the OSDD mission and providing general supervision to the 
major components of OSDD.
    B. The Deputy Associate Commissioner for Systems Design and 
Development (S4G) assists the Associate Commissioner in carrying out 
his/her responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Systems 
Design and Development (S4G) provides the Associate Commissioner and 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities.
    1. OSDD plans and manages the Software Engineering Facility (SEF) 
mainframe and OSDD LAN/workstation configurations to provide an 
integrated set of automated tools, techniques and services in support 
of SSA's application development community. Provides support for both 
programmatic and MI applications throughout each phase of the systems 
development life cycle, including analysis, design, development, 
testing, validation, production and maintenance. Plans, designs, 
develops, selects and implements automation methods and standards for 
the design and development stages of the Software Engineering 
Technology. Provides for automated software configuration management, 
quality control and library migration. Provides technical assistance to 
SEF users with specific emphasis on software tools used by the 
programming community. Acts as liaison between the SEF user community 
and the computer center to ensure that user needs are being met. 
Monitors SEF performance to ensure that appropriate service levels are 
continuously maintained; performs impact analyses and validation of 
proposed software development tools before they are installed on the 
SEF; and manages the SEF DASD pool. Also manages a security program for 
the SEF which includes administration of SSA's security software, 
control of system access and coordination of component Security Officer 
activities.
    2. OSDD directs the design and development of all new or improved 
in-house file access software for data base/master record files, 
including selection and installation of commercial data base management 
packages in connection with systems modernization and design/
development initiatives. It identifies, evaluates and manages software 
improvement projects which are implemented internally by OSDD or 
assigned to private contractors. Prepares draft requirements statements 
and statements of work for the acquisition of software packages/tools 
and software contractor support services. It designs and develops new 
software systems/subsystems based on systems modernization plans or 
user requirements. It designs and develops all new or improved in-house 
applications support software designed to promote data base/master 
record data independence. It is responsible for all analyses in support 
of data standardization and data quality improvement/ assurance in 
connection with software improvement and design and development 
initiatives. It establishes and maintains a data dictionary to support 
and control its function.
    3. OSDD plans, directs and coordinates the development of 
operational ADP systems which directly support SSA's social insurance 
and income maintenance programs. Based on user requirements developed 
by OSR, it develops and modifies programmatic applications software 
systems, including systems analysis and design, development, 
documentation, testing, implementation and maintenance. Coordinates 
systems development activities with OSR to assure full integration with 
OSDD and SSA plans. It assures implementation of systems operating 
policies by developing detailed standards, methods and procedures 
consistent with OSDD directives and standards. Serves as liaison with 
other SSA components, other governmental agencies and private 
organizations on operational systems [[Page 22121]] development and 
maintenance functions.

Chapter S4H--Office of Systems Requirements

S4H.00  Mission
S4H.10  Organization
S4H.20  Functions

    Section S4H.00  Office of Systems Requirements--(Mission): The 
Office of Systems Requirements (OSR) directs, develops and coordinates 
organizational information requirements and functional requirements for 
new systems and modifications to existing systems in direct support of 
SSA programs. OSR is responsible for long-range planning and analyses 
to define new and improved systems processes in support of user 
requirements and maintains a comprehensive, updated and integrated set 
of system requirement specifications. OSR directs validation of systems 
operations against user-defined requirements and performance criteria, 
and approves the resulting system for operational acceptance. It 
directs the development of procedures and instructions to support user 
needs in effective implementation of all systems. OSR is also 
responsible for all SSA-wide data administration including the overall 
operation of the SSA Data Resource Management Program. OSR develops 
security standards and ensures implementation of the standards within 
OSR. It directs the evaluation of the effect of proposed legislation, 
policies or regulations to determine the impact on SSA systems and 
develops information requirements and procedures as they relate to such 
legislation, regulations and SSA policy directives. It directs the 
coordination of user requirements with SSA central and regional 
operations to ensure the efficiency and effectiveness of program 
information needs and overall systems support. Based on input from 
users, OSR translates organizational information requirements and 
priorities into plans and, in line with OSDD and OSO systems targets, 
develops SSA's annual Automated Data Processing (ADP) Plan and directs 
development and maintenance of the plan. OSR serves as primary contact 
and advocate for the SSA user community on issues concerning the 
development of organizational information requirements, functional 
specifications and supporting operational procedures and instructions. 
OSR provides system support for the Agency's programmatic systems 
interactive validation environment, project management and control, 
resource management, ITS Budget/ADP Plan coordination, Agency Strategic 
Plan and workload scheduling.
    Section S4H.10  Office of Systems Requirements--(Organization): The 
Office of Systems Requirements, under the leadership of the Associate 
Commissioner for Systems Requirements, includes:
    A. The Associate Commissioner for Systems Requirements (S4H).
    B. The Deputy Associate Commissioner for Systems Requirements 
(S4H).
    C. The Immediate Office of the Associate Commissioner for Systems 
Requirements (S4H).
    1. The Data Administration, Methods, Modeling and Processes Staff 
(S4H-2).
    D. The Division of Claims and Control (S4HE).
    E. The Division of Data Support and Enumeration (S4HG).
    F. The Division of Earnings Control and Processing (S4HH).
    G. The Division of Earnings Correction and Certification (S4HJ).
    H. The Division of Payment Processes (S4HK).
    I. The Division of Planning and Support (S4HL).
    J. The Division of Requirements Support and Security (S4HM).
    K. The Division of RSDI Postentitlement Systems (S4HN).
    L. The Division of Supplemental Security Income Systems (S4HP).
    M. The Division of Validation (S4HQ).
    Section S4H.20  The Office of Systems Requirements--(Functions):
    A. The Associate Commissioner for Systems Requirements (S4H) is 
directly responsible to the Deputy Commissioner, Systems, for carrying 
out the OSR mission and providing general supervision to the major 
components of OSR.
    B. The Deputy Associate Commissioner for Systems Requirements (S4H) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Systems 
Requirements (S4H) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities.
    1. The Data Administration, Methods, Modeling and Processes Staff 
(S4H-2).
    a. Responsible for all SSA-wide data administration, including 
responsibility for the overall operation of the SSA Data Resource 
Management Program.
    b. Responsible for the development of Systems-wide policies, 
procedures and standards for the specific OSR phases of the life cycle 
development process and development of methods to assure the quality of 
systems products.
    c. Serves as the focal point for coordinating the development and 
maintenance of the Software Engineering Technology (SET) for all OSR 
standards and procedures.
    d. Responsible for providing assistance to the configuration 
management processes by developing strategies and guidelines for 
baselining automated functional requirements (FR) data bases.
    e. Responsible for the integration of data and process models, as 
well as FRs and software design.
    f. Responsible for the development of requirements for 
standardizing data collection across application areas.
    g. Responsible for the development of proposals and recommendations 
for the new software engineering methods for use at SSA, based on 
extensive research into various methodologies utilized by other data 
processing installations.
    h. Responsible for providing program expertise and process 
management direction and oversight for cross-cutting segments for all 
SSA systems initiatives, legislative initiatives or projects involving 
the initiation, interpretation and/or the implementation of 
administrative and programmatic systems.
    i. Responsible for providing a variety of high level coordinative, 
analytical, consultative and advisory services to SSA as a whole 
relative to very visible and complex systems initiatives.
    D. The Division of Claims and Control (S4HE).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including security and fraud detection for 
the retirement and disability initial claims processes, control of 
claims folders and claims-related material, the transaction control 
operation, RSDI disallowances, appeals processes and management data 
reports.
    2. Participates, with the Division of Validation (DV), in the 
planning and conducting of integrated validation tests of new systems 
and modifications to existing systems against user-defined requirements 
and performance criteria, and certifies that the changes are in 
conformance with functional specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of systems requirements specifications for the claims and control 
process.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the area of claims and control 
to [[Page 22122]] OSDD for development of ADP specifications and 
systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the claims and control process.
    6. Represents users in resolving system discrepancies and errors 
relating to existing claims and control processes with OSDD and OSO 
representatives.
    7. Coordinates user requirements with SSA central and field offices 
to ensure the efficiency and effectiveness of program information needs 
and overall systems support.
    E. The Division of Data Support and Enumeration (S4HG).
    1. Plans, develops, validates, evaluates and implements 
organizational information requirements, functional specifications, 
procedures, instructions and standards, including security and fraud 
detection for data exchanges between SSA systems and other Federal and 
State agencies; for data base access to programmatic information; for 
access to SSA main and sub menus; for Telecommunications support; for 
the establishment, correction, maintenance and verification of Social 
Security numbers; for the issuance of new or replacement cards; for the 
updating of death data; and for the Death Master, News and Tride files, 
serves as the lead component in OSR for development of the Integrated 
Client database.
    2. Participates, with DV, in the planning and conducting of 
integrated validation tests of modifications to existing systems 
against user-defined requirements and performance criteria, and 
certifies that the changes are in conformance with functional 
specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of systems requirements specifications for the enumeration process 
and for interface and data base access processes.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the areas of enumeration, data 
base accesses and interfaces to OSDD for the development of ADP 
specifications and systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the enumeration process, system interfaces programmatic data 
base queries.
    6. Represents users in resolving system discrepancies and errors 
relating to the existing interface, enumeration processes and 
programmatic queries with OSDD and OSO representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall systems support.
    F. The Division of Earnings Control and Processing (S4HH).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including those relating to security and 
fraud detection, for reporting private and public sector earnings data; 
for establishment, correction and maintenance of earnings records for 
Trust Fund accounting information provided to the Department of the 
Treasury; for reconciling disagreements and resolving discrepancies; 
for the establishment and maintenance of employer identification 
information; for the classification of employers; for the employer 
reporting control and SSA/IRS reconciliation process; and for State and 
local reporting audit and reconciliation.
    2. Participates, with DV, in the planning and conducting of 
integrated validation tests of modifications to existing systems 
against user-defined requirements and performance criteria, and 
certifies that the changes are in conformance with functional 
specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of systems requirements specifications for the earnings reporting 
and maintenance process, State and local contribution and liability, 
and the employer identification and control process.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the areas of earnings 
reporting, State and local contributions and liability, and employer 
identification and control to OSDD for the development of ADP 
specifications and system design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the earnings reporting process, State and local contributions 
and liability, and the employer identification and control process.
    6. Represents users in resolving systems discrepancies and errors 
relating to the existing earnings reporting and maintenance process, 
existing State and local contributions and liability, and employer 
identification and control processes with OSDD and OSO's 
representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall systems support.
    G. The Division of Earnings Correction and Certification (S4HJ).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including those relating to security and 
fraud detection for use, access and exchange of earnings; for providing 
certified earnings data to support Titles II and XVI programmatic 
processes; for issuing earnings and benefit estimate statements; for 
reconciling disagreements and resolving discrepancies related to 
earnings data; and for reinstating earnings data from suspense.
    2. Participates, with DV, in the planning and conducting of 
integrated validation tests of new systems or modifications to existing 
systems against user-defined requirements and performance criteria, and 
certifies that the changes are in conformance with functional 
specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of system requirements specifications for earnings data use, item 
correction and data accessing processes.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the area of earnings data use, 
item correction and data accessing processes to OSDD for the 
development of ADP specifications and systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting use and maintenance of earnings data and data accessing 
processes.
    6. Represents users in resolving system discrepancies and errors 
relating to earnings data uses and data accessing processes with OSDD 
and OSO representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall system support.
    H. The Division of Payment Processes (S4HK).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including security and fraud detection, for 
the Master Beneficiary Record (MBR) update operations; Titles II and 
XVI check-related areas; the taxation process; overpayment, 
underpayment, misuse, fraud and civil suit actions; and benefit-related 
accounting operations.
    2. Participates, with DV, in the planning and conducting of 
integrated validation tests of modifications to [[Page 22123]] existing 
systems against user-defined requirements and performance criteria, and 
certifies that the changes are in conformance with functional 
specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of system requirements specifications for the payment process.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the area of Titles II and XVI 
payment processes to OSDD for the development of ADP specifications and 
systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the payment process.
    6. Represents users in resolving system discrepancies and errors 
relating to existing payment processes with OSDD and OSO 
representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall systems support.
    I. The Division of Planning and Support (S4HL).
    1. Directs development, operation and maintenance of Management 
Support Systems which provide automated support to OSR and DCS 
planning, monitoring, project and resource management functions. 
Analyzes management requirements and needs of other OSR components, and 
develops appropriate systems support capability. Acquires necessary ADP 
capability to meet user needs through equipment acquisition or 
timesharing agreements. Works with OSPI and OIM contractors and other 
involved components to develop, maintain and implement systems' 
management support and control processes to integrate OSR's management 
support systems and processes systems-wide.
    2. Provides standards, procedures, systems support and technical 
assistance to OSR project managers to facilitate preparation of work 
plans. Directs review of project work plans to ensure completeness, 
compatibility with standards and managerial directives, and 
requirements and conformity to the ADP Plan, Configuration Control 
Board (CCB) decisions and other management decisions. Coordinates 
systems-wide approval of new and modified plans, and ensures that 
differences and conflicts among components are resolved. Provides for 
monitoring progress of work projects against work plans and reporting 
status to systems management.
    3. Develops procedures and works with systems management to 
develop, maintain and implement configuration control and systems 
change control processes. Directs review and control of requests for 
modification of SSA systems and documentation of problems identified in 
the validation and production of application software environments. 
Ensures that all systems change requests are in accordance with ADP 
Plan and CCB decisions and correspond to approved project work plans. 
Monitors change requests through the systems life cycle, and ensures 
that all necessary concurrences and approvals are obtained.
    4. Monitors DCS workloads, resource estimates and resource usage 
and provides comprehensive resource information to DCS management to 
support workload priority decisions. Directs resource estimation and 
reporting processes for OSR.
    5. Plans and analyzes information and resource requirements to 
determine the requirements for new or improved systems processes to 
support long-term agency needs, and develops a final list of 
recommended requirements for new or improved systems, setting 
priorities among the requirements.
    6. Develops, maintains and publishes the overall approved SSA plan 
for fulfilling short-term and long-range information system 
requirements, including determining, classifying and ranking systems 
needs of all SSA components, and recommends final priorities for 
approval. Documents all critical issues having major Agencywide impact 
and forwards them to the Associate Commissioner for Systems 
Requirements for resolution.
    7. Coordinates approved system requirements changes for pre-claims 
and claims areas with system modernization plans maintained by OSDD. 
Coordinates OSR input to Agency and DCS planning processes.
    8. Coordinates Modernized Systems Operating Manual (MSOM) 
activities including Version Directory Management, Indexing, 
Cataloging, Scheduling and Transmittal release and manages MSOM on CD-
ROM activities.
    9. Coordinates the evaluation of legislative proposals affecting 
SSA programs for DCS and performs implementation monitoring.
    J. The Division of Requirements Support and Security (S4HM).
    1. Develops controls, auditability and security standards for the 
organizational information requirements for all SSA systems, and 
ensures the implementation of the standards within all areas of OSR's 
functional responsibilities. Also, develops methods to improve control 
and security features based on established standards and cost/benefit 
considerations.
    2. Reviews FR documents, requests for systems modifications, 
procedural issuance and related material developed by OSR components to 
determine adherence to SSA and the Office of Management and Budget 
standards relating to the security and integrity of SSA data processing 
and information systems.
    3. Leads and/or coordinates reviews of programmatic processes and 
systems to identify weaknesses in control, auditability and security 
features, makes recommendations for improvement, and coordinates 
activities with other SSA components to ensure that approved 
recommendations are implemented.
    4. Provides the capability for, and performs dynamic testing and 
static testing of, all programmatic systems in support of SSA and 
oversight Agency requirements, as well as in support of OSR control and 
audit process reviews.
    5. Develops requirements for, and authorizes systems software 
changes to, various Control and Audit Test Facility software modules 
and programmatic modules used in the performance of static and dynamic 
testing, and validates those changes.
    6. Coordinates with users and all systems components on Privacy Act 
and Freedom of Information Act (FOIA) issues to ensure that FRs and 
procedures are in conformance with that legislation.
    7. Performs requirement analyses and definition and conveys SSA 
approved user needs and requirements in the area of audit data 
collection to OSDD for the development of ADP specifications and 
systems designs.
    8. Reviews SSA approved security access control requirements to 
ensure that they reflect any recent additions or modifications to an 
applications functionality and conveys the requirements to OSO for an 
update of the access control apparatus.
    9. Performs security, functional security, access control, 
Individuals of Extraordinary National Prominence and Social Security 
Number Block validations, and audit trail data collection validations 
to ensure that profiles are accurate, security does not interfere with 
the functionality of an application and audit trail data are properly 
collected.
    10. Develops requirements for and validates software changes to the 
TOP SECRET Administration process.
    11. Implements and supports the appropriate standards and 
procedures for functional requirements definition and analysis stages 
through the use of [[Page 22124]] Computer-Aided Software Engineering 
(CASE) tools.
    12. Supports the procurement, use and integration of automated 
tools in support of OSR's development and maintenance of FRs, documents 
and data models for SSA's programmatic systems.
    13. Defines, designs, develops and implements computer programs and 
automated processes which support the development and maintenance of 
integrated programmatic data processing systems.
    14. Develops, maintains, and provides technical support of 
hardware, software and all networking functions within OSR.
    15. Performs user analyses, develops functional requirements and 
validates PC programmatic applications and Expert systems that run on 
SSA's Intelligent Work Station/Local Area Network (IWS/LAN) platform to 
support its field offices nationwide.
    K. The Division of RSDI Postentitlement Systems (S4HN).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including security and fraud detection, for 
ADP of RSDI postentitlement reports and events (work notices, student 
reports, etc.) that involve manual/automated suspensions, terminations 
or reinstatements; related beneficiary notices; address and/or 
representative-payee changes and Medicare enrollment, withdrawal and 
termination actions; critical case processing; attorney fees; and 
cyclical workloads (AERO, ARF/DRC, Earnings Enforcement), Black Lung 
processes and Drug Addiction and Alcohol (DA&A) processes.
    2. Participates, with DV, in the planning and conducting of unit 
validation tests of modifications to existing systems against user-
defined requirements and performance criteria, and certifies that the 
changes are in conformance with functional specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of system requirements specifications for the RSDI Postentitlement 
process.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the area of RSDI 
Postentitlement to OSDD for the development of ADP specifications and 
systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the RSDI Postentitlement process.
    6. Represents users in resolving system discrepancies and errors 
relating to the existing RSDI Postentitlement process with OSDD and OSO 
representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall systems support.
    L. The Division of Supplemental Security Income Systems (S4HP).
    1. Plans, develops, evaluates and implements organizational 
information requirements, functional specifications, procedures, 
instructions and standards, including security and fraud detection for 
Title XVI (SSI) processes and redetermination operations.
    2. Participates, with DV, in the planning and conducting of 
integrated validation tests of modifications to existing systems 
against user-defined requirements and performance criteria, and 
certifies that the changes are in conformance with functional 
specifications.
    3. Develops and maintains a comprehensive, updated and integrated 
set of system requirements specifications and validation tests of 
systems changes against user requirements and performance criteria and 
certifies that changes are in conformance with specifications for 
assigned areas of responsibility.
    4. Performs requirements analyses and definition, conveying SSA-
approved user needs and requirements in the area of SSI initial claims 
and posteligibility operations, computation and record balancing 
operations, notices and redeterminations to OSDD for the development of 
ADP specifications and systems design.
    5. Evaluates legislative proposals, regulations and policy changes 
affecting the SSI process.
    6. Represents users in resolving system discrepancies and errors 
relating to the existing SSI process with OSDD and OSO representatives.
    7. Coordinates user requirements with SSA central and field offices 
and Federal and State agencies to ensure the efficiency and 
effectiveness of program information needs and overall systems support.
    M. The Division of Validation (S4HQ).
    1. Designs, develops, evaluates and implements automated techniques 
and methodologies for the validation and systems acceptance phases of 
system development in accordance with established standards and in 
support of modified operational systems and system modernization 
efforts.
    2. Identifies and documents requirements for automated validation 
tools and validation data bases.
    3. Designs, develops, evaluates and implements validation files and 
historical data bases, validation tools and model test plans for use by 
OSR components in conducting integrated validation tests.
    4. Executes integration/validation tests and analyzes the results 
to ensure that all activities have been performed and all necessary 
outputs have been produced in order to assist in the validation of 
programmatic systems developmental, cyclical, and maintenance projects.
    5. Coordinates with other system components and users in evaluating 
the analysis of the validation.
    6. Performs integration and pilot validations, including 
operational procedures, to ensure that the functional requirements have 
been met and that the systems are free of operating faults.
    7. Certifies resulting systems for operational acceptance.
    8. Constructs periodic software version releases for modified 
operational systems and software modernization projects using systems 
change control procedures.

Subchapter S4J--Office of Systems Planning and Integration

S4J.00  Mission
S4J.10  Organization
S4J.20  Functions

    Section S4J.00  Office of Systems Planning and Integration--
(Mission): The Office of Systems Planning and Integration (OSPI) 
directs and conducts comprehensive systems integration and systems 
planning processes. It provides management leadership and direction to 
systems activities in the areas of software engineering technology and 
systems engineering management, including configuration management and 
quality assurance. It carries out a variety of technology assessment 
functions, including the development of pilot projects to evaluate 
specific technology applications in SSA. The Office develops the 
Information Technology Systems budget for Systems, prepares the 
detailed budget submission and develops monitoring and tracking 
systems. It also develops and monitors systems security policy for the 
systems community, and coordinates technical training activities for 
SSA Systems components.
    Section S4J.10  Office of Systems Planning and Integration--
(Organization): The Office of Systems Planning and Integration under 
the leadership of the Director for Systems Planning and Integration, 
includes: [[Page 22125]] 
    A. The Director, Office of Systems Planning and Integration (S4J).
    B. The Deputy Director, Office of Systems Planning and Integration 
(S4J).
    C. The Immediate Office of the Director, Office of Systems Planning 
and Integration (S4J).
    D. The Division of Systems Engineering (S4JA).
    E. The Division of Systems Planning (S4JC).
    Section S4J.20  Office of Systems Planning and Integration--
(Function):
    A. The Director, Office of Systems Planning and Integration (S4J) 
is directly responsible to the Deputy Commissioner, Systems for 
carrying out the Office of Systems Planning and Integration's mission 
and managing its respective components.
    B. The Deputy Director, Office of Systems Planning and Integration 
(S4J) assists the Director in carrying out his/her responsibilities and 
performs other duties as the Director may prescribe.
    C. The Immediate Office of the Director, Office of Systems Planning 
and Integration (S4J) provides internal operations and management 
analysis staff support and assistance to the Director, the Deputy 
Director and all of the Office of Systems Planning and Integration 
components.
    D. The Division of Systems Engineering (S4JA) is responsible for 
the development of Systems-wide policies, procedures and standards for 
all phases of the systems life cycle development process and systems 
security and integrity; development of methods to assure the quality of 
systems products; and development and maintenance of the Software 
Engineering Technology, which includes the policies, standards, 
guidelines, procedures, tools and training elements pertaining to the 
following software life cycle stages: requirements definition and 
analysis, design, programming, validation, operation and review. The 
Division develops proposals and recommendations for new software 
engineering methods for use at SSA, based on extensive research into 
various methodologies utilized by other data processing installations. 
Develops and maintains quality assurance procedures and mechanisms to 
assure that software products satisfy user requirements and conform to 
the defined standards, guidelines and procedures of SSA systems. The 
Division is responsible for assessment of new technologies and planning 
for and acquiring technical training for systems personnel. It analyzes 
the current SSA data processing environment, future systems 
requirements and technology forecasts to evaluate the applicability of 
new technologies to SSA processes. It develops pilot projects to 
evaluate technologies, particularly in the area of artificial 
intelligence and expert systems, for selected applications. The 
Division evaluates technical and nontechnical training needs for all 
Systems offices and coordinates and evaluates vendor provided and 
inhouse training as applicable.
    E. The Division of Systems Planning (S4JC) is responsible for 
development of SSA's Information Systems Plan (ISP) which sets forth 
SSA's major systems goals and objectives and the initiatives/projects 
to achieve them. It develops the Systems 5-year ITS plan and budget. It 
directs the fiscal management and tracking of ITS procurements and 
keeps management abreast of the status of all ITS acquisitions, systems 
life cycle costs and full-time equivalent utilization. The Division 
functions as an advisor and consultant to the Director, Office of 
Systems Planning and Integration, and the DCS, on all matters related 
to the development and execution of the ISP and the 5-year plan and 
budget. The Division is responsible for ongoing, formal change control 
procedures for the ISP and monitoring and reporting progress toward ISP 
project goals. It identifies major systems integration issues and 
develops alternative solutions and recommendations to the DCS. It also 
designs and maintains software systems such as the Resource Accounting 
System to track and report on personnel and computer resource 
utilization.
    The Division operates the Systems Management Center, a fully-
automated multimedia briefing center, and designs briefing material for 
SSA Executive Staff.

Subchapter S4K--Office of Information Management

S4K.00  Mission
S4K.10  Organization
S4K.20  Functions

    Section S4K.00  The Office of Information Management--(Mission): 
The Office of Information Management (OIM) provides overall management 
of the SSA-wide administrative, management and statistical information 
systems. It is responsible for long-range planning and analyses to 
define new and improved systems processes to support SSA's long-term 
AMSI needs. Directs the coordination of user requirements with private 
contractors, the SSA user community and the State Disability 
Determination Services to ensure efficient and effective administration 
of MI needs and related systems support. Directs a comprehensive data 
base administration program for the control of SSA's AMSI data bases. 
Develops technical specifications for the acquisition, implementation 
and operation of AMSI ADP and telecommunications resources.
    Section S4K.10  The Office of Information Management--
(Organization): The Office of Information Management (S4K), under the 
leadership of the Associate Commissioner for Information Management, 
includes:
    A. The Associate Commissioner for Information Management (S4K).
    B. The Deputy Associate Commissioner for Information Management 
(S4K).
    C. The Immediate Office of the Associate Commissioner for 
Information Management (S4K).
    D. The Division of Information Resource Management (S4KB).
    E. The Division of Information Systems Policy and Administration 
(S4KC).
    F. The Division of Administrative Systems Development (S4KE).
    G. The Division of Management Information Systems Development 
(S4KG).
    Section S4K.20  The Office of Information Management--(Functions):
    A. The Associate Commissioner for Information Management (S4K) is 
directly responsible to the Deputy Commissioner, Systems for carrying 
out OIM's mission and provides general supervision to the major 
components of OIM.
    B. The Deputy Associate Commissioner for Information Management 
(S4K) assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Information Management (S4K) provides the Associate Commissioner and 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities.
    D. Division of Information Resource Management (S4KB).
    1. Coordinates with the staff components under the DCS on all areas 
within Division control, (e.g., ITS budget, MI systems design and 
delivery, ongoing user support).
    2. Directs the development and monitoring of the ITS budget for OA/
end-user computing/MI-related hardware, software and services.
    3. Directs the preparation, review and approval of OA/end-user 
computing/MI procurements.
    4. Maintains knowledge of each MI area and monitors support 
provided by division. [[Page 22126]] 
    5. Directs SSA-wide work measurement and performance management 
systems, as well as component work measurement systems for the field, 
State agencies and Regional Program and Integrity Review offices.
    6. Directs audits and analyses of MI systems and reports to ensure 
adherence to users' and Agency needs, Federal and SSA guidelines and 
integrity standards.
    7. Serves as initial point of user contact for MI delivery-related 
problems.
    8. Directs OIM's total quality management program and manages OIM's 
production environment, including systems support.
    9. Plans, implements, integrates and controls Office Automation 
(OA) software functions at SSA and is responsible for development and 
dissemination of OA software acquisition and development policies, 
standards, guidelines and procedures.
    10. Monitors technology trends and maintains current information on 
OA software products, development tools and techniques.
    11. Works with SSA users to provide solutions to their OA 
requirements that are consistent with Agency OA policies.
    12. Assists SSA users in refining OA requirements, configuring and 
engineering solutions, coordinating implementation and evaluating 
effectiveness.
    13. Assists SSA users in determining OA applications, software and 
training needs, implementing solutions, planning for expansion.
    14. Provides a full range of initial and follow-up OA applications, 
software and development support for SSA users in requirements 
analysis, system design, engineering, implementation and training.
    15. Directs the preparation, acquisition and management of 
contracts for OA/end-user computing/MI hardware, software and support 
services.
    F. Division of Information Systems Policy and Administration 
(S4KC).
    1. Plans, formulates, develops and maintains SSA's MI policy.
    2. Develops and maintains strategic and technical level views and 
plans from an OIM automated information systems integration perspective 
(e.g., cross application area integration) to define how the various 
OIM automated information systems map into SSA's MI logical and 
physical information systems architectures as required by the Agency's 
MI policy. Manages the technical aspects related to such views, plans 
and MI integration.
    3. Plans, develops and coordinates MI policy and integration among 
all involved SSA components, and plans for the transition to, and 
integration with, current SSA automated information systems and with 
those of the future.
    4. Initiates and submits project proposals through the formal OIM 
review and approval process for development of new or modified 
automated information systems where necessary to facilitate integration 
among SSA's administrative and MI systems under the Agency's logical 
and physical MI systems architectures.
    5. Represents SSA and works with other Government agencies and the 
private sector on issues involving MI policy, automated information 
systems, integration, software development, exchange of information, 
information systems data and data base topics, and other MI and 
automated information systems related matters.
    6. Plans, develops, administers and maintains SSA's administrative 
and MI data, and data base requirements and standards in consultation 
with internal OIM Divisions and external SSA components. Assists in the 
development, maintenance and enforcement of SSA's end-user computing 
policies, standards and procedures.
    7. Responsible for SSA's Information Systems Data and DataBase 
Administration functions as well as providing support to other internal 
OIM Divisions and liaison with external components.
    8. Responsible for formulating and maintaining the Information 
Systems Architecture supporting SSA's administrative and MI systems.
    9. Responsible for developing systems requirements and validation 
in support of new automated MI systems.
    10. Provides fourth and fifth generation computer language support 
to end-users and developers of Administrative/MI systems.
    G. Division of Administrative Systems Development (S4KE).
    1. Responsible for the entire administrative systems development 
life cycle.
    2. Designs, develops, coordinates and implements new administrative 
application systems and enhancements to existing systems which include 
quality assurance, financial/physical and human resources, and 
planning/policy and procedures.
    3. Assists other parts of OIM in procurement associated with 
application projects.
    H. Division of Management Information Systems Development (S4KG).
    1. Responsible for the entire MI systems life cycle.
    2. Designs, develops, coordinates and implements new MI application 
systems and enhancements to existing systems which include workload 
management, work measurement, program demographics, earnings and 
employee/employer statistics.
    3. Assists other parts of OIM in procurements associated with 
application projects.

Subchapter S4L--Office of Telecommunications

S4L.00  Mission
S4L.10  Organization
S4L.20  Functions

    Section S4L.00  The Office of Telecommunications--(Mission): The 
Office of Telecommunications (OTC) plans, implements and evaluates 
SSA's communications technology and systems. It is responsible for 
evaluating current and emerging communications technologies and for 
designing, acquiring, implementing, operating and maintaining new 
integrated telecommunications systems combining voice, data, video, 
facsimile, and other SSA communications requirements. OTC directs, 
manages and coordinates the planning, analysis, design, acquisition, 
implementation, operation and maintenance of SSA's existing 
telecommunications systems. It manages the telecommunications 
operations complexes located at the Central Office, Regional Offices 
and field sites. It is responsible for SSA's comprehensive voice 
communication management program.
    Section S4L.10  The Office of Telecommunications--(Organization): 
The Office of Telecommunications (S4L), under the leadership of the 
Associate Commissioner for Telecommunications, includes:
    A. The Associate Commissioner for Telecommunications (S4L).
    B. The Deputy Associate Commissioner for Telecommunications (S4L).
    C. The Immediate Office of the Associate Commissioner for 
Telecommunications (S4L), which includes:
    1. The Distributed Data Processing Management Staff (S4L-1).
    D. The Telecommunications Resource Management Staff (S4LC).
    E. The Division of IWS/LAN Engineering (S4LE).
    F. The Division of Integrated Telecommunications Management (S4LG).
    G. The Division of Wide-Area Network Engineering (S4LH).
    H. The Division of Telecommunications Operations (S4LJ). 
[[Page 22127]] 
    Section S4L.20  The Office of Telecommunications--(Functions):
    A. The Associate Commissioner for Telecommunications (S4L) is 
directly responsible to the Deputy Commissioner, Systems, for carrying 
out the OTC mission and providing general supervision to the major 
components of OTC.
    B. The Deputy Associate Commissioner for Telecommunications (S4L) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Telecommunications (S4L) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities. It includes:
    1. Distributed Data Processing Management Staff (S4L-1).
    a. Directs the plans and activities to implement distributed data 
processing systems across SSA.
    b. Initiates major program, subprogram, project and task activities 
in support of the implementation of Distributed Data Processing 
Management Staff (DDPMS) plans outlined in the Integrated Systems Plan 
and the Agency Strategic Plan.
    c. Oversees/coordinates all DDPMS implementation activity among all 
systems components including the incorporation of office automation, 
programmatic systems, existing distributed-type systems, stand-alone 
personal computer-based systems, pilot systems and user-developed 
systems into a unified distributed processing environment.
    d. Develops and manages the DDPMS procurement plan, outlining all 
acquisitions related to the project. Manages the development of 
distributed data processing acquisitions in the intelligent IWS/LAN 
areas.
    e. Develops and manages the delivery, implementation and acceptance 
plans for DDPMS acquisitions.
    f. Manages the evaluation process for all technology substitutions, 
technology refreshments, upgrades and unsolicited proposals for DDPMS. 
Manages the administration of DDPMS contracts to include amendments, 
cancellations and renewals.
    g. Establishes and maintains the coordination and liaison 
interfaces to all other systems components, all SSA central office and 
field components and external committees, conferences and organizations 
involved in and affected by DDPMS.
    h. Approves technical specifications, technical evaluation 
criteria, technology substitution specifications for DDPMS-related 
workstation, network and application acquisitions.
    i. Directs project activities to ensure that SSA-level DDPMS 
initiatives maintain compatibility with Governmentwide ITS standards.
    D. The Telecommunications Resource Management Staff (S4LC).
    1. Manages, plans and coordinates the activities relating to 
business and financial planning of SSA's telecommunications needs.
    2. Manages and plans for the acquisition of network hardware, 
software and related services. Controls, reviews and tracks status of 
telecommunications requisitions through the procurement process.
    3. Coordinates within OTC and SSA the planning of the design and 
configuration of the telecommunications network.
    4. Serves as focal point for procurement of telecommunications and 
related equipment and services.
    5. Coordinates within OTC the development of planning documents 
assessing current and future technology for suitability and impact on 
the telecommunications network.
    6. Develops short-term and long-range telecommunications strategic 
plans and telecommunications macro strategic plans.
    7. Assists SSA users in determining network requirements and 
interfacing needs. It is responsible for the coordination of strategic 
and tactical planning and implementing telecommunications expansion.
    8. In conjunction with other Systems components, develops user 
service level agreements in support of the telecommunications 
solutions.
    9. Develops, executes and monitors the telecommunications network 
portion of the ITS budget. Monitors budgetary commitments for contract 
awards of network telecommunications acquisitions.
    10. Maintains a database of telecommunications hardware and 
software and ensures proper disposition of telecommunications equipment 
no longer in use.
    E. The Division of IWS/LAN Engineering (S4LE).
    1. Responsible for all aspects of engineering, design, 
configuration, implementation and support of LAN Operating System (OS) 
software, telecommunications and connectivity service functions at SSA.
    2. Responsible for telecommunications and connectivity projects, 
including acquisition, implementation, integration and control.
    3. Develops, disseminates and enforces standards and policies 
relating to workstations, workstation configurations, peripherals, 
LANs, LAN OS, local bridges and routers and related customer support 
and service.
    4. Works with SSA users to provide solutions to LAN 
telecommunications needs that are consistent with SSA-network 
architecture policies; determines network and interfacing hardware 
needs, implementing solutions, planning and expansion; and determines 
staff hardware training needs. It assists SSA telecommunications users 
in determining and refining services and support requirements, 
configuration and engineering solutions, planning for future needs, 
coordinating implementation and evaluating effectiveness.
    5. Provides a full range of initial and followup telecommunications 
and connectivity services and support for SSA users in network 
requirements analysis, system design, LAN needs determination, 
engineering, implementation, network control, OS software support and 
training.
    6. Supports operating system and connectivity software on the LANs 
and IWS. It researches and tests current off-the-shelf products for 
their network configuration to LAN and workstation needs.
    7. Develops and distributes research papers on applied technology 
and its relationship to existing and future telecommunications and 
connectivity requirements. It also develops alternate systems 
configurations to meet specific alternative requirements (non-
traditional technology approaches).
    8. Solves network problems by applying information on state-of-the-
art OS, telecommunications and connectivity software and hardware 
currently available in the marketplace. It develops turn-key 
telecommunications systems and special menus to meet unusual customer 
requirements.
    F. The Division of Integrated Telecommunications Management (S4LG).
    1. Plans and manages the strategic and tactical direction of the 
SSA voice communications and voice-data integration programs.
    2. Provides technical and analytical support for the National 800 
Number and other communications initiatives and programs.
    3. Provides and manages voice communications systems hardware, 
software, services and ancillary equipment for SSA nationwide. 
[[Page 22128]] 
    4. Directs the acquisition, operations, maintenance, retention and 
disposal of voice communications systems and services SSA-wide. 
Develops and administers voice communications ITS contracts.
    5. Administers Federal Telecommunication System (FTS) 2000 services 
SSA-wide and supports OTC in representing SSA in all related 
negotiations with SSA, General Services Administration and FTS vendors 
and carriers.
    6. Directs the evaluation, acquisition, installation, operation and 
disposal of voice communications systems and services for SSA 
nationwide.
    7. Serves as the SSA focal point for voice communications capacity 
planning.
    8. Manages SSA-wide programs for imaging, video, facsimile, 
satellite, radio and emergency communications.
    9. Manages SSA headquarters voice communications systems.
    10. Serves as SSA-level liaison with Federal, State and other 
government and private-sector entities on voice communications and 
voice-data integration.
    11. Manages within SSA the development and application of emerging 
voice communications technology.
    12. Manages technical solutions for ``800'' and other toll-free 
services SSA-wide.
    13. Manages the acquisition of data circuits.
    G. The Division of Wide-Area Network Engineering (S4LH).
    1. Directs the design, development, implementation, maintenance and 
support of specialized data communications software to support SSA's 
international network (SSANet).
    2. Responsible for network design, connectivity, management, 
automation, availability, performance and capacity planning and 
modeling.
    3. Researches network prototypes and performs testing of new 
network technologies and implements and monitors network standards.
    4. Supports SSA components as well as other Government agencies to 
provide optimum network interface design, management capabilities, 
connectivity, availability and response time.
    5. Integrates and validates new network hardware, software 
products, versions and maintenance levels into SSANet and SSANet 
connectivity management.
    6. Manages and coordinates all change management system control 
relating to network hardware and software changes to SSANet under the 
auspices of the change management facility.
    7. Performs Level 3 network monitoring and problem determination 
for the SSANet.
    8. Develops and implements a network backup recovery.
    9. Performs network software planning, installation and management 
at all remote sites.
    10. Serves as the SSA-level liaison with Federal, State, and local 
Government agencies and with the private sector to integrate them into 
the SSA network.
    11. Responsible for SSANet software distribution and version 
management.
    12. Interfaces with SSANet users to determine the impact of new 
applications and workloads and supports user liaison and systems 
development activities of other SSA components in the resolution of 
network technical and operational problems.
    13. Manages communications software changes to ensure compatibility 
with hardware modifications at Central Office and all remote network 
platform locations.
    14. Directs the planning, analysis and design of specialized 
network software systems for providing information relevant to the 
development of existing and proposed data communications systems.
    H. The Division of Telecommunications Operations (S4LJ).
    1. Manages the installation, relocation and operation of SSA's 
telecommunications network facilities for the transmission of program 
and management data over SSA established networks.
    2. Monitors telecommunications operations, analyzes equipment 
problems and effects proper maintenance and repair.
    3. Develops and directs the implementation of new procedures and 
updates existing procedures for network node operations.
    4. Escalates outages to vendor management for prompt resolution and 
is responsible for the repair of advanced communications electronics 
equipment.
    5. Provides emergency support services for equipment 
reconfiguration as well as repair, assembly/disassembly and 
installation of advanced telecommunications electronics.
    6. Serves as the initial point of contact for user and technical 
problem determination for telecommunications. Diagnoses data-center 
hardware and network problems and coordinates network operations issues 
with applications and systems support staff.
    7. Monitors and controls functions for the nationwide 
telecommunications system. Develops operational procedures to modernize 
and streamline network operation and develops plans for automation.
    8. Manages traffic flow between telecommunications complexes and 
other SSA complexes.
    9. Communicates status of the network to other network nodes and 
advises users of abnormal or extraordinary situations affecting network 
operations.
    10. Monitors voice communications operations, analyzes equipment 
problems and effects proper maintenance and repair.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given that Chapter S7 for the Office of 
the Deputy Commissioner, Human Resources is being amended to reflect 
internal organizational realignments and the deletion of all references 
to the Department of Health and Human Services as the parent agency of 
SSA. The following material replaces Chapter S7 in its entirety.
Chapter S7--Office of the Deputy Commissioner, Human Resources

S7.00  Mission
S7.10  Organization
S7.20  Functions

    Section S7.00  The Office of the Deputy Commissioner, Human 
Resources--(Mission): The Office of the Deputy Commissioner, Human 
Resources (ODCHR) directs the administration of comprehensive SSA human 
resources programs including: personnel management, labor management 
relations, employee relations, civil rights and equal opportunity, 
training and workforce analysis.
    Section S7.10  The Office of the Deputy Commissioner, Human 
Resources--(Organization): The Office of the Deputy Commissioner, Human 
Resources, under the leadership of the Deputy Commissioner, Human 
Resources, includes:
    A. The Deputy Commissioner, Human Resources (S7).
    B. The Assistant Deputy Commissioner, Human Resources (S7).
    C. The Immediate Office of the Deputy Commissioner, Human Resources 
(S7A).
    D. The Office of Personnel (S7B).
    E. The Office of Labor Management Relations (S7C).
    F. The Office of Civil Rights and Equal Opportunity (S7E).
    G. The Office of Training (S7G).
    H. The Office of Workforce Analysis (S7H). [[Page 22129]] 
    Section S7.20  The Office of the Deputy Commissioner, Human 
Resources--(Functions):
    A. The Deputy Commissioner, Human Resources (DCHR) (S7) is directly 
responsible to the Commissioner for carrying out the ODCHR mission and 
providing general supervision to the major components of ODCHR as well 
as guidance, support and technical assistance to the SSA regional 
personnel administration operation.
    B. The Assistant Deputy Commissioner, Human Resources (S7) assists 
the Deputy Commissioner in carrying out his/her responsibilities and 
performs other duties as the Deputy Commissioner may prescribe.
    C. The Immediate Office of the Deputy Commissioner, Human Resources 
(S7A) provides the Deputy Commissioner and the Assistant Deputy 
Commissioner with staff assistance on the full range of their 
responsibilities.
    D. The Office of Personnel (OPE) (S7B) is directly responsible to 
the Deputy Commissioner for Human Resources for carrying out OPE's 
mission and for providing general supervision to the major components 
of OPE. The Office directs a comprehensive SSA personnel management 
program. It develops, implements and maintains a fully integrated and 
coordinated personnel management program responsive to the needs of 
SSA. The Office manages personnel programs in the following areas: 
personnel policy and research, personnel data, position classification 
and organization management, recruitment and placement, employee 
counseling, personnel management evaluation, executive personnel 
services, employee assistance services, personnel information planning, 
employee recognition and health services.
    E. The Office of Labor Management Relations (OLMR) (S7C) is 
directly responsible to the Deputy Commissioner for Human Resources for 
carrying out OLMR's mission and for providing general supervision to 
the major components of OLMR. The Office manages the SSA labor 
management relations program, including the development and evaluation 
of the program and the formulation of SSA-wide labor management 
relations policy.
    F. The Office of Civil Rights and Equal Opportunity (OCREO) (S7E) 
is directly responsible to the Deputy Commissioner for Human Resources 
for carrying out OCREO's mission and for providing general supervision 
to the major components of OCREO. The Office provides overall 
management of the SSA-wide programs of civil rights and equal 
opportunity, including the development of SSA-wide civil rights and 
equal opportunity policy.
    G. The Office of Training (OT) (S7G) is directly responsible to the 
Deputy Commissioner for Human Resources for carrying out OT's mission 
and for providing general supervision to the major components of OT. 
The Office manages and administers a national training program to 
enhance SSA's capability of providing effective and efficient service 
to the public. It develops and issues Agencywide policies, procedures 
and operational guidelines for the design, development, implementation, 
maintenance and evaluation of all SSA training activities. It directs 
the financial management of training monies to ensure accountability of 
money spent to train and develop the Agency's employees.
    H. The Office of Workforce Analysis (OWA) (S7H) is directly 
responsible to the Deputy Commissioner for Human Resources for carrying 
out OWA's mission and providing general supervision to the major 
components of OWA. The Office develops, implements and directs a 
comprehensive program of management studies, research and analysis. It 
implements a comprehensive workforce effectiveness program and conducts 
studies of work processes and procedures. It provides SSA liaison with 
other Federal agencies and outside sources on these matters.

Subchapter S7B--Office of Personnel

S7B.00  Mission
S7B.10  Organization
S7B.20  Functions

    Section S7B.00  The Office of Personnel--(Mission): The Office of 
Personnel (OPE) directs a comprehensive program designed to provide the 
full range of personnel management programs, including personnel 
management evaluation, executive personnel services, recruitment and 
placement, employee counseling, personnel policy and research, 
personnel data, employee assistance services, personnel information 
planning, employee recognition, health services and classification and 
organization management. The Office develops policy and guidelines for 
the SSA-wide management of those programs and evaluates the manner in 
which they are carried out.
    Section S7B.10  The Office of Personnel--(Organization): The Office 
of Personnel under the Associate Commissioner, Office of Personnel, 
includes:
    A. The Associate Commissioner, Office of Personnel (S7B).
    B. The Deputy Associate Commissioner, Office of Personnel (S7B).
    C. The Immediate Office of the Associate Commissioner, Office of 
Personnel (S7B).
    D. The Project Management Staff (S7BH).
    E. The Personnel Management Information Systems and Payroll Staff 
(S7BJ).
    F. The Center for Personnel Operations (S7BK).
    G. The Center for Personnel Policy and Program Development (S7BE).
    H. The Center for Employee Services (S7BG).
    Section S7B.20  The Office of Personnel--(Functions):
    A. The Associate Commissioner, Office of Personnel (S7B) is 
directly responsible to the Deputy Commissioner, Human Resources for 
carrying out the Office of Personnel's mission and for providing 
general supervision to the major components.
    B. The Deputy Associate Commissioner, Office of Personnel (S7B) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner, Office of 
Personnel (S7B) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities.
    D. The Project Management Staff (S7BH).
    1. Provides the Associate Commissioner with a staff of self-managed 
work/project teams of a temporary nature which can be rapidly deployed 
to address high priority, interdisciplinary personnel projects of a 
specialized nature. The staff expands or contracts based upon the 
workload at any given time.
    2. Directs an SSA-wide program for inspection and evaluation of 
SSA's personnel management program including employment and staffing, 
position management and classification, employee relations, equal 
employment opportunity and labor relations. Conducts administrative 
surveys and special studies to provide managers with information and 
assistance to assure conformance with Office of Personnel Management 
(OPM) regulations and SSA policies and directives.
    3. Designs, analyzes and implements a variety of research projects 
in the areas of personnel management.

[[Page 22130]]

    E. The Personnel Management Information Systems and Payroll Staff 
(S7BJ).
    1. Plans and directs ongoing development, analysis and evaluation 
of SSA's personnel recordkeeping systems; develops general objectives 
and performance standards for automated systems and detailed 
specifications for development or modification of computer programs 
used in automated systems; and proposes changes in these systems to 
meet SSA's human resources data, statistics and information needs.
    2. Coordinates, with SSA's Office of the Deputy Commissioner for 
Systems, the planning, development, modification and evaluation of 
automated systems.
    3. Plans, designs and evaluates the use of personal computers and 
provides office automation support for human resources systems.
    4. Operates selected data processing/office automation systems in 
OPE.
    5. Reviews and processes all personnel and payroll actions in 
conformance with OPM regulations.
    F. The Center for Personnel Operations (S7BK).
    1. Develops and implements policies and regulations pertaining to 
SSA recruitment and placement, including policies and guidelines for 
SSA administration of the Senior Executive Service (SES). Initiates and 
processes personnel actions for SSA Headquarters employees; 
participates with office managers and staffs in assessing placement 
actions; and directs the administration of all Merit Promotion Plans 
applicable within Baltimore/Washington/Falls Church Headquarters 
components. Processes necessary administrative actions required for new 
employees entering on duty.
    2. Develops and implements SSA-wide programs of position 
classification, position management and personnel security within SSA 
Headquarters. Directs position classification, position management and 
personnel security activities having SSA-wide significance.
    3. Provides advice and assistance to all SSA components on 
activities and issues that involve position classification and position 
management; serves as the central SSA referral point on these programs; 
and acts as SSA liaison with OPM and other non-SSA entities and 
organizations with respect to assigned areas of responsibility.
    4. Formulates and oversees the implementation of policies, 
procedures, standards, directives and objectives which assure that 
position structure and management promote cost-effective operations and 
the efficient use of employee skills.
    5. Provides leadership and coordination in the formulation of SSA 
policies, directives and programs relating to the Fair Labor Standards 
Act and to salary and wage surveys; conducts a continuing review of the 
applicability of classification standards; and, as appropriate, 
negotiates with OPM for the revision of such standards or the 
development of single Agency standards.
    6. Authorizes the establishment of positions and organizations, 
providing advice and guidance to managers on organizational structure 
and preparing Federal Register and Organization Manual material.
    7. Implements policies, regulations and programs pertaining to 
special recruitment and staffing activities for SSA Headquarters and 
field organizations. Develops and implements student employment 
programs.
    8. Directs the development and administration of SSA services 
concerning employee benefit programs which include the Civil Service 
Retirement System, the Federal Employee Retirement System, the Thrift 
Savings Plan, the Federal Employees Group Life Insurance Program and 
the Federal Employees Health Benefits Program.
    9. Provides for the establishment and maintenance of the Official 
Personnel Folders for SSA Headquarters employees.
    10. Develops and implements all SSA policies and activities 
relating to the Agency's executive level personnel management program.
    11. Recruits for and places individuals in positions in the SES in 
accordance with OPM regulations.
    12. Provides staff support to the Executive Resources Board in 
administering a systematic program to manage SSA's executive and 
professional resources and ensuring the appropriate selection of 
candidates to participate in official executive development programs.
    13. Provides staff support to the Performance Review Board in 
reviewing performance plans and subsequent appraisals of career and 
noncareer executives in SES and employees in equivalent level 
positions.
    G. The Center for Personnel Policy and Program Development (S7BE).
    1. Directs the formulation and issuance of SSA personnel policies 
and directives. Provides guidance on matters pertaining to such areas 
as staffing, compensation, appraisals and performance standards, 
personnel information disclosure and management communications and 
ensures that guidance is consistent with pertinent laws, regulations 
and policies. Oversees the dissemination and implementation of SSA-wide 
policies and directives pertaining to personnel management areas. 
Directs the development and maintenance of the SSA personnel manual 
system, reviewing all issuances under this system.
    2. Directs the development and operation of SSA performance and 
employee awards programs. Develops and implements SSA employee 
suggestion, incentive and honor awards programs and administers the 
performance management systems.
    H. The Center for Employee Services (S7BG).
    1. Provides professional counseling and referral services for 
employees with mental health problems and for employees with alcohol or 
drug problems. Provides technical advice and guidance to SSA management 
officials on matters related to these functions.
    2. Develops, implements and evaluates SSA's employee health 
services programs in conformance with appropriate laws, policies and 
regulations.
    3. Directs the development and operation of SSA's Workers' 
Compensation services program. Provides assistance to employees 
regarding claims for loss of wages, settlement awards, notices of 
injury and required medical reports.
    4. Provides overall coordination and direction to work environment 
improvement efforts within SSA. Coordinates a variety of studies 
throughout SSA designed to improve the work environment.
    5. Plans, develops and implements a variety of employee and family-
oriented programs and services in the areas of Child Care, Elder Care, 
fitness and wellness, Career/Life Planning and financial counseling.

Subchapter S7C--Office of Labor Management Relations

S7C.00  Mission
S7C.10  Organization
S7C.20  Functions

    Section S7C.00  The Office of Labor Management Relations--
(Mission): The Office of Labor Management Relations (OLMR) provides 
overall management of an SSA-wide program of labor management and 
employee relations, including the development and evaluation of the 
program and the formulation of SSA-wide labor management relations 
policy.
    Section S7C.10  The Office of Labor Management Relations--
(Organization): The Office of Labor Management Relations under the 
leadership of the [[Page 22131]] Director, Office of Labor Management 
Relations, includes:
    A. The Director, Office of Labor Management Relations (S7C).
    B. The Human Resources Manager, Office of Labor Management 
Relations (S7C).
    C. The Immediate Office of the Director, Office of Labor Management 
Relations (S7C).
    Section S7C.20  The Office of Labor Management Relations--
(Functions):
    A. The Director, Office of Labor Management Relations (S7C) is 
directly responsible to the Deputy Commissioner, Human Resources for 
carrying out OLRM's mission and for providing general supervision to 
the major components of OLRM.
    B. The Human Resources Manager, Office of Labor Management 
Relations (S7C) assists the Director in carrying out his/her 
responsibilities and performs other duties as the Director may 
prescribe.
    C. The Immediate Office of the Director, Office of Labor Management 
Relations (S7C) provides the Director and the Human Resources Manager 
with staff assistance on the full range of their responsibilities.
    1. Administers the Master Agreement nationwide. Negotiates midterm 
contractual issues with the recognized bargaining unit(s).
    2. Provides technical and advisory services and expertise to 
management in establishing management negotiating positions and for 
representation in third-party proceedings. Coordinates SSA 
representation in unfair labor practice complaints before the Federal 
Labor Relations Authority.
    3. Represents SSA at unemployment compensation hearings and on 
management-initiated actions under appeal to the Merit Systems 
Protection Board and before arbitrators.
    4. Provides technical guidance in developing, implementing and 
administering performance plans and standards.
    5. Responsible for negotiation, administration and implementation 
of SSA national labor agreements which include prenegotiation 
activities, team preparation, advisory services and problem resolution.
    6. Maintains files of case law which affect contracts and 
researches bargaining history relevant to establishing management's 
position at third-party proceedings and negotiations.
    7. Formulates SSA policy for the labor management and employee 
relations programs, and researches policy questions for management.
    8. Negotiates national midterm personnel policy-related issues and 
coordinates SSA management representation at national-level 
arbitration, unfair labor practice hearings and national-level meetings 
with the recognized bargaining units.
    9. Conducts statutory review of all Memoranda of Understanding 
negotiated agencywide. Administers and maintains arbitration panels.
    10. Develops, implements and evaluates SSA programs involving 
disciplinary and adverse actions, performance-based actions, 
grievances, appeals and serious misconduct cases. Provides advisory 
services to management and prepares documentation for headquarters' 
managers pertaining to such cases. Provides consultation to SSA 
management on nonbargaining unit grievances.

Subchapter S7E--Office of Civil Rights and Equal Opportunity

S7E.00  Mission
S7E.10  Organization
S7E.20  Functions

    Section S7E.00  The Office of Civil Rights and Equal Opportunity--
(Mission): The Office of Civil Rights and Equal Opportunity (OCREO) 
provides overall management of the SSA-wide programs of civil rights 
and equal opportunity.
    Section S7E.10  The Office of Civil Rights and Equal Opportunity--
(Organization): The Office of Civil Rights and Equal Opportunity, under 
the leadership of the Director, Office of Civil Rights and Equal 
Opportunity, includes:
    A. The Director, Office of Civil Rights and Equal Opportunity 
(S7E).
    B. The Immediate Office of the Director, Office of Civil Rights and 
Equal Opportunity (S7E).
    Section S7E.20  The Office of Civil Rights and Equal Opportunity--
(Functions):
    A. The Director, Office of Civil Rights and Equal Opportunity (S7E) 
is directly responsible to the Deputy Commissioner, Human Resources for 
carrying out OCREO's mission and for providing general supervision to 
the major components of OCREO.
    B. The Immediate Office of the Director, Office of Civil Rights and 
Equal Opportunity (S7E) provides the Director with staff assistance on 
the full range of his/her responsibilities.
    1. Directs implementation and evaluation of the SSA Equal 
Employment Opportunity Discrimination Complaint program for both 
Headquarters and the field. Provides advice, guidance and assistance to 
SSA officials concerning the discrimination complaint program area and 
related management matters.
    2. Provides leadership, guidance and direction in formulating and 
implementing SSA policies, regulations and procedures pertaining to the 
timely, accurate, fair and impartial processing of discrimination 
complaints throughout the Headquarters and field organizations.
    3. Provides overall direction regarding all aspects of SSA's 
complaint system in order to ensure uniformity in complaint handling, 
resolution and disposition. Directs the preparation of guidelines on 
all complaint matters.
    4. Prepares proposed dispositions on complaints of discrimination 
against SSA. Ensures compliance with any corrective or remedial action 
directed by SSA, Equal Employment Opportunity Commission (EEOC) or any 
other agency having authority to so direct.
    5. Develops litigation information and documentation for the Office 
of the General Counsel and the U.S. Attorney's Office in employment 
discrimination court suits filed against SSA. Prepares the Agency's 
brief for complaints appealed to EEOC. Also, responds to 
interrogatories submitted in class complaints. Analyzes new and recent 
court decisions, public laws and Federal regulations for their impact 
on SSA complaint processing.
    6. Directs special projects and studies of the various aspects of 
SSA's nationwide discrimination complaint process to evaluate the 
overall effectiveness of the equal opportunity program. Directs the 
analysis of trends observed during projects and studies and implements 
new procedures as required.
    7. Provides the authoritative interpretations on legal, regulatory 
and technical discrimination complaint matters to SSA management 
nationwide.
    8. Implements policies, regulations and affirmative action 
programs, and develops and implements special needs placement programs 
related to the Disabled program.
    9. Directs the development and monitoring of SSA's equal 
opportunity and civil rights programs.
    10. Provides leadership, direction and guidance throughout the 
Headquarters and field organizations in the formulating and 
implementing of SSA policies, regulations and procedures pertaining to 
the development of sound affirmative civil rights and equal opportunity 
programs. Approves, on behalf of the Deputy Commissioner, affirmative 
employment program plans prepared by components and regions. 
[[Page 22132]] Develops the overall SSA affirmative employment program 
plan.
    11. Develops guidelines and procedures for effective affirmative 
employment program planning and monitoring throughout SSA. Develops 
recommendations on affirmative employment policy and operations for the 
Director, OCREO.
    12. Reviews non-SSA equal opportunity and civil rights issuances, 
EEOC and court decisions for applicability to SSA policy statements. 
Develops instructions and guidelines to transmit or implement equal 
opportunity and civil rights policy decisions in SSA.
    13. Conducts and coordinates studies or analyses of SSA's human 
resources and operating policies and procedures to assess their equal 
opportunity and civil rights impact.
    14. Directs the development and maintenance of minority disabled 
persons employment information system(s) for SSA employees and 
applicants for employment.
    15. Develops and tracks SSA's major initiatives that relate to 
civil rights and equal opportunity and oversees their implementation.
    16. Plans, directs and implements special programs for minority, 
female, Hispanic and disabled employees of SSA.
    17. Directs the SSA-wide program of processing civil rights 
complaints, which involves developing complaint policy, procedures and 
guidelines for applying standards under the civil rights statutes. 
Develops SSA standards, consistent with government-wide standards, for 
delivering services to members of the public and meeting other SSA 
service and outreach commitments under civil rights statutes.
    18. Develops, implements, monitors and evaluates special 
recruitment plans, programs and projects for targeted equal opportunity 
groups.
    19. Develops, monitors and evaluates SSA compliance program(s) 
under civil rights statutes.

Subchapter S7G--Office of Training

S7G.00  Mission
S7G.10  Organization
S7G.20  Functions

    Section S7G.00  The Office of Training--(Mission): The Office of 
Training (OT) directs a nationwide program designed to assure that all 
levels of SSA employees receive the training necessary to provide 
effective and efficient service to the public.
    Section S7G.10  The Office of Training--(Organization): The Office 
of Training under the leadership of the Director, Office of Training, 
includes:
    A. The Director, Office of Training (S7G).
    B. The Immediate Office of the Director, Office of Training (S7G).
    C. The Administrative Staff (S7GC).
    D. The Human Resources Planning Staff (S7GE).
    E. The Center for Technology and Employee Development (S7GG).
    F. The Center for Program Initiatives and Management Education 
(S7GH).
    G. The Center for Educational Research and Evaluation (S7GJ).
    Section S7G.20  The Office of Training--(Functions):
    A. The Director, Office of Training (S7G) is directly responsible 
to the Deputy Commissioner, Human Resources for carrying out OT's 
mission and for providing general supervision to the major components 
of OT.
    B. The Immediate Office of the Director, Office of Training (S7G) 
provides the Director with staff assistance on the full range of his/
her responsibilities.
    D. The Administrative Staff (S7GC) plans, directs, coordinates and 
administers the activities relative to developing and executing budget 
activities; acts as OT liaison with Personnel on such personnel matters 
as classification, position management, staffing and recruitment; 
plans, formulates and implements SSA training policies; and provides 
overall support and coordination to the training function. Coordinates 
travel, training and conference attendance for office staff.
    E. The Human Resources Planning Staff (S7GE) is responsible for the 
development, implementation and updating of SSA's Human Resources Plan. 
This plan provides for the development of an SSA staffing and 
recruitment plan, for training employees once they enter on duty, for 
providing the means for employee development beyond training for the 
initial position for which the employee was recruited and for retaining 
Agency employees.
    F. The Center for Technology and Employee Development (S7GG).
    1. Directs the design, development, implementation and evaluation 
of Title II disability related program/technical training for SSA 
components, including entry-level and advanced program, systems-user 
and computer technology training and other technical training to meet 
the needs of SSA components Agencywide.
    2. Develops guidelines and procedures to determine technical 
training needs for disability related training programs, and reviews 
and evaluates technical training Agencywide.
    3. Initiates independent studies and analyses to anticipate and 
identify new or changing training and development needs in a dynamic 
organizational environment.
    G. The Center for Program Initiatives and Management Education 
(S7GH).
    1. Directs the design, development, implementation and evaluation 
of Title II Retirement Survivor Insurance-related program/technical 
training for SSA components, including entry-level and advanced 
program, systems-user and computer technology training and other 
technical training to meet the needs of SSA components Agencywide.
    2. Directs, designs, develops, implements, conducts and evaluates 
all SSA supervisory, managerial and executive level training 
development activities.
    3. Develops guidelines and procedures to determine technical 
training needs for Retirement, Survivor Insurance-related training 
programs, and reviews and evaluates technical training Agencywide.
    4. Has Agencywide responsibility for common needs and general 
skills training, including related developmental activities for 
nonsupervisory personnel.
    H. The Center for Educational Research and Evaluation (S7GJ).
    1. Directs the design, development, implementation and evaluation 
of Title XVI program/technical training for SSA components, including 
entry-level and advanced program, systems-user and computer technology 
training and other technical training to meet the needs of SSA 
components Agencywide.
    2. Develops guidelines and procedures to determine technical 
training needs, and reviews and evaluates technical training 
Agencywide.
    3. Engages in applied research and development efforts associated 
with training and development programs administered by the center. 
Provides ongoing consultative assistance and support to SSA components, 
including training needs identification and program design. Monitors 
and evaluates Agency training and developmental activities to ensure 
desired results and effects of non-technical training provided to the 
Agency's employees. Fosters and maintains effective communications with 
appropriate internal and external organizations to ensure positive 
results relative to Agency objectives, policy directives, new 
initiatives, inservice training needs, etc.
    4. Develops guidelines and procedures to determine technical 
training needs for Title XVI training [[Page 22133]] programs, and 
reviews and evaluates technical training Agencywide.
    5. Conducts ongoing research to identify automated technologies and 
instructional methodologies for application to training throughout SSA.

Subchapter S7H--Office of Workforce Analysis

S7H.00  Mission
S7H.10  Organization
S7H.20  Functions

    Section S7H.00  The Office of Workforce Analysis--(Mission): The 
Office of Workforce Analysis (OWA) directs a comprehensive program of 
management studies, research and analysis. It implements and manages a 
comprehensive workforce effectiveness system and conducts studies of 
work processes and procedures.
    Section S7H.10  The Office of Workforce Analysis--(Organization): 
The Office of Workforce Analysis under the leadership of the Director, 
Office of Workforce Analysis, includes:
    A. The Director, Office of Workforce Analysis (S7H).
    B. The Immediate Office of the Director, Office of Workforce 
Analysis (S7H).
    Section S7H.20  The Office of Workforce Analysis--(Functions):
    A. The Director, Office of Workforce Analysis (S7H) is directly 
responsible to the Deputy Commissioner for Human Resources for carrying 
out OWA's mission and for providing general supervision to the major 
components of OWA.
    B. The Immediate Office of the Director, Office of Workforce 
Analysis (S7H) provides the Director with staff assistance on the full 
range of his/her responsibilities.
    1. Directs, develops and implements a comprehensive program of 
management studies, research and analysis to evaluate and determine the 
feasibility of implementing major changes affecting the SSA 
organization, its administrative practices and its methods of 
operation. Studies and analyses are Agencywide, frequently deal with 
issues of a sensitive nature and may involve other Government agencies.
    2. Undertakes feasibility, predictive benefit and cost/risk 
analyses to identify alternatives and to develop administrative 
strategies for consideration by the SSA Executive Staff in responding 
to Agencywide problems and issues.
    3. Develops SSA-wide workforce management policies, procedures and 
guidelines; determines resource requirements, conducts trend analysis; 
and makes recommendations regarding management options, transition 
alternatives, etc, as appropriate.
    4. Develops and implements comprehensive workforce utilization and 
planning programs to improve productivity and the use of the SSA 
workforce.
    5. Conducts studies and analyses of work processes and procedures, 
workflows and workload processing positions; applies a variety of 
disciplines and techniques, including management analysis and model 
building to assure best workforce utilization; and recommends action to 
top SSA executives for improving the effectiveness of the SSA 
workforce.
    6. Develops, analyzes and interprets workforce forecasting data and 
projects future workforce needs, including the types of skills and 
positions required.
    7. Directs, develops and conducts Agencywide reviews and studies 
using industrial engineering, model building and other scientific 
approaches and methodologies.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given of the establishment of SSA's 
Office of the Inspector General (OIG) (S8) at the first level below the 
Commissioner and the establishment of the Office of Investigations, the 
Office of Audits and the Office of Evaluations and Inspections. The new 
chapter reads as follows:

Chapter S8--The Office of the Inspector General

S8.00  Mission
S8.10  Organization
S8.20  Functions

    Section S8.00  The Office of the Inspector General--(Mission): The 
Office of the Inspector General (OIG) is directly responsible for 
meeting the statutory mission of promoting economy, efficiency and 
effectiveness in SSA programs and detecting and preventing fraud, waste 
and abuse. To accomplish this mission, OIG conducts and supervises 
audits, investigations, inspections and evaluations relating to SSA's 
programs and operations. The OIG also searches for systemic weaknesses 
in SSA programs and operations and makes recommendations for needed 
improvements.
    Section S8.10  The Office of the Inspector General--Organization: 
The Office of the Inspector General under the leadership of the 
Inspector General includes:
    A. The Inspector General (S8).
    B. The Deputy Inspector General (S8).
    C. The Immediate Office of the Inspector General (S8A).
    D. The Office of Investigations (S8B).
    E. The Office of Audits (S8C).
    F. The Office of Evaluations and Inspections (S8E).
    Section S8.20  The Office of the Inspector General--Functions:
    A. The Inspector General (S8) is directly responsible to the 
Commissioner for carrying out the OIG mission and providing general 
supervision to the major components of OIG.
    B. The Deputy Inspector General (S8) assists the Inspector General 
in carrying out his/her responsibilities and performs other duties as 
the Inspector General may prescribe.
    C. The Immediate Office of the Inspector General (S8A) provides the 
Inspector General with staff assistance on the full range of his/her 
responsibilities. Conducts and coordinates OIG reviews of existing and 
proposed legislation and regulations related to SSA programs and 
operations to identify their impact on economy and efficiency and their 
potential for fraud and abuse. Serves as the OIG contact for the press 
and electronic media and serves as OIG congressional liaison. 
Coordinates the development of the OIG long-range strategic plan and 
the OIG annual work plan. Compiles the Semiannual Report to the 
Congress and operates the Executive Secretariat. Formulates and assists 
the IG with the execution of the OIG budget and confers with the Office 
of the Commissioner (OC), the Office of Management and Budget (OMB) and 
the Congress on budget matters. Conducts management analyses and 
establishes and coordinates general management policies of the OIG. 
Serves as OIG liaison on personnel issues and other administrative 
policies and practices as well as on equal employment opportunity and 
civil rights matters.
    D. The Office of Investigations (OI) (S8B) conducts and coordinates 
investigative activity related to fraud, waste, abuse and mismanagement 
in SSA programs and operations. This includes wrongdoing by applicants, 
grantees, or contractors, or by SSA employees in the performance of 
their official duties. It serves as OIG liaison to the Department of 
Justice on all matters relating to investigations of SSA programs and 
personnel, and reports for the Attorney General when the OIG has reason 
to believe Federal criminal law has been violated. OI works with other 
investigative agencies and organizations on special projects and 
assignments. In support of its mission, the office carries 
[[Page 22134]] out and maintains an internal quality assurance system.
    E. The Office of Audits (OA) (S8C) provides audit policy direction 
for and conducts and oversees comprehensive audits of SSA programs, 
operations, grantees and contractors, following generally accepted 
Government auditing standards. It maintains an internal quality 
assurance system, including periodic quality assessment studies and 
quality control reviews, to provide reasonable assurance the applicable 
laws, regulations, policies, procedures, standards and other 
requirements are followed in all audit activities performed by, or on 
behalf of, SSA.
    F. The Office of Evaluations and Inspections (OEI) (S8E) conducts 
inspections of SSA programs, operations and processes to identify 
vulnerabilities, to prevent and detect misconduct, and to promote 
economy, efficiency and effectiveness in SSA programs and operations. 
In support of its mission, the office carries out and maintains an 
internal quality assurance system. The system includes quality 
assessment studies and quality control reviews of OEI processes and 
products to ensure that policies and procedures are effective, are 
followed and are functioning as intended.

Subchapter S8B--Office of Investigations

S8B.00  Mission
S8B.10  Organization
S8B.20  Functions

    Section S8B.00  The Office of Investigations--(Mission): The Office 
of Investigations (OI) conducts and coordinates investigative activity 
related to fraud, waste, abuse and mismanagement in SSA programs and 
operations. This includes wrongdoing by applicants, grantees, or 
contractors, or by SSA employees in the performance of their official 
duties. It serves as OIG liaison to the Department of Justice on all 
matters relating to investigations of SSA programs and personnel, and 
reports for the Attorney General when the OIG has reason to believe 
Federal criminal law has been violated. OI works with other 
investigative agencies and organizations on special projects and 
assignments. In support of its mission, the office carries out and 
maintains an internal quality assurance system.
    Section S8B.10  The Office of Investigations--(Organization): The 
Office of Investigations (S8B) under the leadership of the Assistant 
Inspector General for Investigations, includes:
    A. The Assistant Inspector General for Investigations (S8B).
    B. The Immediate Office of the Assistant Inspector General (S8B).
    Section S8B.20  The Office of Investigations--(Functions):
    A. The Assistant Inspector General for Investigations (S8B) is 
directly responsible to the Inspector General for carrying out the OI 
mission and providing general supervision to the major components of 
OI.
    B. The Immediate Office of the Assistant Inspector General (S8B) 
provides the Inspector General with staff assistance on the full range 
of his/her responsibilities. Coordinates quality assurance studies to 
assure that applicable laws, regulations, policies, procedures 
standards and other requirements are followed in all investigative 
activities performed by, or on behalf of, SSA.
    1. Establishes investigative priorities, evaluates the progress of 
investigations and reports to the IG on the effectiveness of 
investigative efforts. Develops and implements investigative 
techniques, programs, guidelines and policies.
    2. Provides investigative programmatic expertise and issues 
information on new programs, procedures, regulations and statutes.
    3. Directs and coordinates the investigative field offices which 
conduct investigations of fraud, waste, abuse, mismanagement and 
violations of standards of conduct and other investigative matters 
within the jurisdiction of the OIG.
    4. Coordinates investigations with SSA operating and staff 
components, OIG counterparts and other investigative and law 
enforcement agencies.
    5. Prepares and issues completed reports of investigations and 
ensures accuracy and compliance with guidelines and recommends 
appropriate debarment actions, administrative sanctions, civil money 
penalties and other civil action or prosecution under the law.
    6. Identifies systemic and programmatic vulnerabilities in SSA's 
operations and makes recommendations for changes to the appropriate 
official.
    7. Provides policy guidance and technical expertise to SSA on civil 
fraud laws and regulations, penalties, sanctions and other remedies.
    8. Maintains liaison with the Department of Justice on the civil 
fraud aspects of SSA investigations.
    9. Coordinates and/or helps investigate matters arising under the 
Program Fraud Civil Remedies Act, the Civil Monetary Penalties Law and 
Public Law 100-93.
    10. Assists the Department of Justice to investigate and evaluate 
civil fraud lawsuits under provisions of the Federal False Claims Act 
and related statutes.
    11. Leads outreach activities to State and local investigative 
agencies.
    12. Provides pertinent information from SSA records to assist 
Federal, State and local investigative agencies to detect, investigate 
and prosecute fraud.
    13. Manages SSA Hotline to receive complaints and allegations of 
fraud, waste and abuse, and to refer the information for investigation, 
audit, program review or other appropriate action. Coordinates with the 
GAO Hotline and hotlines from other agencies.
    14. Maintains investigative files for OI headquarters and an 
automated data and management information system used by all OI 
managers and investigators.
    15. Provides technical expertise on computer applications for 
investigations and coordinates and approves investigative computer 
matches with other agencies.
    16. Develops general management policy for OI; coordinates general 
management processes; develops and issues instructional media on 
wrongdoing and on investigating and processing cases; plans, develops, 
implements; and evaluates all levels of employee training in OI.
    17. Assists the IG in reviews of proposed legislation, regulations, 
policies and procedures to identify vulnerabilities and recommends 
modifications where appropriate. Reviews investigative files in 
response to Privacy and Freedom of Information Act requests.

Subchapter S8C--Office of Audits

S8C.00  Mission
S8C.10  Organization
S8C.20  Functions

    Section S8C.00  The Office of Audits--(Mission): The Office of 
Audits (OA) provides policy direction for and conducts and oversees 
comprehensive audits of SSA programs, operations, grantees and 
contractors, following generally accepted Government auditing 
standards. It maintains an internal quality assurance system, including 
periodic quality assessment studies and quality control reviews, to 
provide reasonable assurance the applicable laws, regulations, 
policies, procedures, standards and other requirements are followed in 
all audit activities performed by, or on behalf of, SSA.
    Section S8C.10  The Office of Audits--(Organization): The Office of 
Audits (S8C) under the leadership of the Assistant Inspector General 
for Audits, includes:
    A. The Assistant Inspector General for Audits (S8C). 
[[Page 22135]] 
    B. The Immediate Office of the Assistant Inspector General for 
Audits (S8C).
    Section S8C.20  The Office of Audits--(Functions):
    A. The Assistant Inspector General for Audits (S8C) is directly 
responsible to the Inspector General for carrying out the OA mission 
and providing general supervision to the major components of OA.
    B. The Immediate Office of the Assistant Inspector General for 
Audits (S8C) provides the Inspector General with staff assistance on 
the full range of his/her responsibilities.
    1. Directs and coordinates the activities of the Regional 
Inspectors General for Audits who carry out audit activities in their 
assigned geographic areas.
    2. Develops audit policy, procedures, standards, criteria and 
instructions for all audit activities performed by, or on behalf of, or 
conforming with SSA programs, grants, contracts or operations, 
complying with general accepted Government auditing standards and other 
legal, regulatory and administrative requirements.
    3. Develops policy and procedure for an internal quality assurance 
system to provide reasonable assurance that applicable laws, 
regulations, procedures, standards and other requirements are followed 
in all audit activities performed by, or on behalf of, SSA.
    4. Conducts quality assurance studies to ensure that the policies 
and procedures are implemented by each OA component and are functioning 
as intended.
    5. Evaluates audit work, including performing quality control 
reviews of audit reports.
    6. Develops and monitors audit work plans and tracks, monitors and 
reports on audit resolution.
    7. Plans, develops and coordinates advanced techniques to carry out 
OA functions and coordinates and manages OA's information system.
    8. Conducts, as well as oversees nationwide, the audits of SSA's 
Retirement, Survivors and Disability Insurance programs; the 
Supplemental Security Income Program; the Black Lung program; as well 
as the operation and administration of the entire agency.
    9. Maintains an internal quality assurance system, including 
periodic quality control reviews, to provide reasonable assurance that 
applicable laws, regulations, policies, procedures, standards and other 
requirements are followed in all SSA audit activities performed by, or 
on behalf of, SSA.

Subchapter S8E--Office of Evaluations and Inspections

S8E.00  Mission
S8E.10  Organization
S8E.20  Functions

    Section S8E.00  The Office of Evaluations and Inspections--
(Mission): The Office of Evaluations and Inspections (OEI) (S8E) 
conducts inspections of SSA programs, operations and processes to 
identify vulnerabilities, to prevent and detect misconduct, and to 
promote economy, efficiency and effectiveness in SSA programs and 
operations. In support of its mission, the office carries out and 
maintains an internal quality assurance system. The system includes 
quality assessment studies and quality control reviews of OEI processes 
and products to ensure that policies and procedures are effective, are 
followed and are functioning as intended.
    Section S8E.10  The Office of Evaluations and Inspections--
(Organization): The Office of Evaluations and Inspections (S8E) under 
the leadership of the Assistant Inspector General for Evaluations and 
Inspections, includes:
    A. The Assistant Inspector General for Evaluations and Inspections 
(S8E).
    B. The Immediate Office of the Assistant Inspector General for 
Evaluations and Inspections (S8E).
    Section S8E.20  The Office of Evaluations and Inspections--
(Functions):
    A. The Assistant Inspector General for Evaluations and Inspections 
(S8E) is directly responsible to the Inspector General for carrying out 
the OEI mission and providing general supervision to the major 
components of OEI.
    B. The Immediate Office of the Assistant Inspector General for 
Evaluations and Inspections (S8E) provides the Inspector General with 
staff assistance on the full range of his/her responsibilities.
    1. Directs and coordinates the activities of the Regional 
Inspectors General for Evaluations and Inspections who carry out OEI's 
mission and activities in assigned geographic areas.
    2. Develops OEI's evaluations and inspections policies, standards 
and procedures and assesses the quality of inspections to ensure 
compliance with policies and procedures.
    3. Manages OEI's human and financial resources and develops and 
monitors OEI's management information systems.
    4. Manages OEI's work planning process and reviews legislative, 
regulatory and program proposals for vulnerabilities to fraud, waste 
and mismanagement.
    5. Conducts inspections of SSA programs and recommends changes to 
improve efficiency and effectiveness. Provides programmatic expertise 
and issues information on new programs, procedures, regulations and 
statutes to OEI regional offices.
    6. Evaluates SSA programs, provides written reports and follows up 
on implementation of corrective action recommendations. Evaluates the 
actions taken to resolve problems and vulnerabilities identified and 
provides additional data or corrective action options, where 
applicable.
    7. Conducts data and trend analyses of major SSA initiatives to 
determine the effects of current policies and practices on program 
effectiveness and efficiency.
    8. Recommends changes in program policies, regulations and law to 
improve efficiency and effectiveness and to prevent fraud, waste and 
abuse. Analyzes current policies to evaluate options for future policy, 
regulatory and legislative improvements.
    This statement amends part S of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given of the establishment of SSA's 
Office of the General Counsel (OGC) (S9) at the first level below the 
Commissioner and the establishment of subordinate components. The new 
chapter reads as follows:

Chapter S9--The Office of the General Counsel

S9.00  Mission
S9.10  Organization
S9.20  Functions

    Section S9.00  The Office of the General Counsel--(Mission): The 
General Counsel, as special advisor to the Commissioner on legal 
matters, is responsible for providing all legal services and advice to 
the Commissioner, Deputy Commissioner and all subordinate 
organizational components of SSA in connection with the operation and 
administration of SSA.
    Section S9.10  The Office of the General Counsel--(Organization) 
The Office of the General Counsel under the leadership of the General 
Counsel includes:
    A. The General Counsel (S9).
    B. The Principal Deputy General Counsel (S9).
    C. The Immediate Office of the General Counsel (S9A) which 
includes:
    1. The Deputy General Counsel (Regional Operations) (S9A-1). 
[[Page 22136]] 
    2. The Inspector General Staff (S9A-2).
    D. The Division of General Law (S9B).
    E. The Division of Litigation (S9C).
    F. The Division of Policy and Legislation (S9E).
    G. The Offices of Regional Chief Counsels (S9G-F1--S9G-FX).
    Section S9.20  The Office of the General Counsel--(Functions):
    A. The General Counsel (S9) is directly responsible to the 
Commissioner for carrying out the OGC mission and providing general 
supervision to the major components of OGC.
    B. The Principal Deputy General Counsel (S9) assists the General 
Counsel in carrying out his/her responsibilities and performs other 
duties as the General Counsel may prescribe. In the event of the 
General Counsel's absence or disability, or in the event of a vacancy 
in the position of General Counsel, the Principal Deputy General 
Counsel acts for him/her unless the Commissioner directs otherwise.
    C. The Immediate Office of the General Counsel (S9A) provides the 
General Counsel with staff assistance on the full range of his/her 
responsibilities. It includes:
    1. The Deputy General Counsel (Regional Operations) (S9A-1) directs 
and coordinates regional Offices of the General Counsel personnel who 
carry out OGC's mission. In the event of the absence or disability of 
both the General Counsel and the Principal Deputy General Counsel, the 
Deputy General Counsel (Regional Operations) acts for the General 
Counsel unless the Commissioner directs otherwise.
    2. The Inspector General Staff (S9A-2) provides legal services to 
SSA's Inspector General in all areas within the jurisdiction of the 
Inspector General including prosecution of all claims by SSA for civil 
money penalties under section 1129 of the Social Security Act, 42 
U.S.C. 1320a-8.
    D. The Division of General Law (S9B).
    1. Provides legal services on business management activities and 
administrative operations throughout SSA, including procurement, 
contracting, patents, copyrights, personnel, budget, appropriations, 
employment, compensation, travel and claims involving these areas by 
and against SSA.
    2. Provides legal services and advice regarding SSA's civil 
defense, civil rights and security programs as well as for SSA's 
administration of the Freedom of Information and Privacy Acts. Provides 
liaison with the Department of Justice on administering the Freedom of 
Information and Privacy Acts. Liaisons with the Comptroller General.
    3. Provides legal advice to officials and employees regarding 
ethics and standards of conduct matters. Coordinates SSA's confidential 
reporting system for reporting on financial interests and outside 
activities.
    4. Assists SSA components with the development and implementation 
of ethics training, provides liaison with the White House General 
Counsel and the Office of Government Ethics on ethics matters.
    5. Furnishes litigation support and litigation related advice to 
the Commissioner and all components of SSA in both administrative and 
court litigation in connection with each of the areas mentioned above. 
Represents SSA in all such litigation when such direct representation 
is authorized by law. In other cases, makes and supervises contacts 
with attorneys responsible for the conduct of such litigation.
    E. The Division of Litigation (S9C).
    1. Furnishes legal support and litigation related advice in both 
administrative and court litigation in connection with the operations 
and administration by SSA of the various programs administered by SSA 
under the Social Security Act and of other programs which do not fall 
within the jurisdiction of the Division of General Law (DGL) or the 
Inspector General Staff (IGS).
    2. Represents SSA in all such litigation when such direct 
representation is authorized by law and in other cases, makes and 
supervises contacts with attorneys responsible for the conduct of such 
litigation.
    F. The Division of Policy and Legislation (S9E).
    1. Furnishes nonlitigation legal services and advice in connection 
with the operations and administration by SSA of the various programs 
administered by SSA under the Social Security Act and of other programs 
and areas which do not fall within the jurisdiction of DGL or IGS.
    2. Drafts proposals for legislation originating in SSA, reviews 
specifications for such proposed legislation and reviews all proposed 
legislation submitted by SSA for comment. Drafts or reviews reports and 
letters to congressional committees, the Office of Management and 
Budget and others on proposed legislation and legislative matters. 
Prescribes the procedures to govern the routing and review within SSA 
of material relating to proposed legislation.
    3. Drafts or reviews proposed testimony of SSA officials before 
Congress relating to any area within the jurisdiction of the division.
    4. Drafts or reviews all SSA regulatory materials and legal 
instruments relating to an area within the jurisdiction of the 
division.
    G. The Offices of Regional Chief Counsels (S9G-F1--S9G--FX) provide 
the Commissioner and the various regional components of SSA with legal 
services and support as follows:
    1. Provide professional legal and managerial expertise for the OGC 
in their respective geographic locations.
    2. Provide litigation support and legal services and advice to the 
SSA Regional Commissioners in the various areas set out above regarding 
OGC divisions and the IGS.
    This statement establishes part T of the Statement of the 
Organization, Functions and Delegations of Authority which covers the 
Social Security Administration (SSA). Notice is given of the 
establishment of the Office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications (TA) at the first level below the 
Commissioner. Notice is further given of the establishment of the 
Office of Program Coordination and Planning, the Office of Policy 
Analysis and Evaluation, the Office of the Actuary, the Office of 
Disability, the Office of Disclosure Policy, the Office of Hearings and 
Appeals, the Office of International Policy, the Office of Policy, the 
Office of Communications, the Office of Research and Statistics and the 
Office of Program Benefits Policy. The new chapter reads as follows:

Chapter TA--Office of the Deputy Commissioner, Programs, Policy, 
Evaluation and Communications

TA.00  Mission
TA.10  Organization
TA.20  Functions

    Section TA.00  The Office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications--(Mission): The Office of the 
Deputy Commissioner, Programs, Policy, Evaluation and Communications 
(ODCPPEC) directs the formulation of overall policy for SSA. Directs 
the formulation and issuance of program objectives. Directs and manages 
the planning, development, issuance and evaluation of program and 
operational policies, standards and instructions for the retirement and 
survivors insurance, disability and supplemental security income 
programs. Serves as a focal point for international program policy 
issues and activities. Oversees Agency hearings and appeals activities. 
Directs a public communications program that effectively promotes and 
furthers the [[Page 22137]] initiatives of SSA and public understanding 
of the Social Security programs. Serves as the central receipt for 
public inquiries. Oversees the collection, use and dissemination of 
both personal and non-personal information to ensure consistency with 
Agency objectives, law and the expectations of the American public. 
Directs, administers and coordinates a program of actuarial analysis 
and social science research related to Agency-administered programs and 
projected changes in those programs. Directs the development of 
actuarial estimates pertaining to SSA-administered programs. Provides 
information on the effects on individuals and the economy of programs 
operated by SSA and the interactions among these programs, other tax 
and income-transfer programs and economic, social and demographic 
forces.
    Section TA.10  The Office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications--(Organization): The Office of 
the Deputy Commissioner, Programs, Policy, Evaluation and 
Communications under the leadership of the Deputy Commissioner, 
Programs, Policy, Evaluation and Communications, includes:
    A. The Deputy Commissioner, Programs, Policy, Evaluation and 
Communications (TA).
    B. The Assistant Deputy Commissioner, Programs, Policy, Evaluation 
and Communications (TA).
    C. The Immediate Office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications (TAA).
    1. The Resources Management Staff (TAA-1).
    2. The Office Automation Support Staff (TAA-2).
    D. The Office of Program Coordination and Planning (TAB).
    E. The Office of the Actuary (TAC).
    F. The Office of Disability (TAE).
    G. The Office of Disclosure Policy (TAG).
    H. The Office of Hearings and Appeals (TAH).
    I. The Office of International Policy (TAJ).
    J. The Office of Policy (TAK).
    K. The Office of Communications (TAL).
    L. The Office of Research and Statistics (TAN).
    M. The Office of Program Benefits Policy (TAP).
    N. The Office of Policy Analysis and Evaluation (TAQ).
    Section TA.20  The Office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications--(Functions):
    A. The Deputy Commissioner, Programs, Policy, Evaluation and 
Communications (TA) is directly responsible to the Commissioner for 
carrying out the ODCPPEC mission and for providing general supervision 
to the major components of ODCPPEC.
    B. The Assistant Deputy Commissioner, Programs, Policy, Evaluation 
and Communications (TA) assists the Deputy Commissioner in carrying out 
his/her responsibilities and performs other duties as the Deputy 
Commissioner may prescribe.
    C. The Immediate office of the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications (TAA) provides the Deputy 
Commissioner with staff assistance on the full range of his/her 
responsibilities.
    1. The Resources Management Staff (TAA-1).
    a. Plans, develops and coordinates Deputy Commissioner for 
Programs, Policy, Evaluation and Communications (DCPPEC) financial, 
personnel, and administrative management programs, and advises the 
Executive Officer and/or the Deputy Commissioner of the impact of 
agency level finance, personnel and the administrative decisions which 
affect DCPPEC.
    b. Formulates, justifies and presents DCPPEC's annual and multi-
year budget submissions. Controls the collection, recording and 
reporting of all financial, personnel and administrative data in 
connection with the budget and staffing formulation and execution 
functions.
    c. Reviews, and analyzes budget requests submitted by DCPPEC 
components and formulates DCPPEC financial operating plans and budget 
projections.
    d. Is responsible for presenting DCPPEC's budget submissions and 
the justifications for these submissions to SSA officials and for the 
assessment of, and response to, SSA's reviews of these submissions.
    e. Administers cost allocation functions of the budget process. 
Works with SSA budget officials to obtain the resources necessary to 
meet DCPPEC goals and objectives.
    f. Monitors workload projections for budget execution and control 
purposes. Ensures that employment ceilings and obligations and 
expenditures of funds are in conformance with authorized allotments and 
allowances. Performs periodic reviews of budget execution and financial 
management practices in DCPPEC offices.
    g. Administers Agency guidelines on personnel and Equal Employment 
Opportunity (EEO) issues. Serves as DCPPEC liaison with SSA and other 
federal components on labor management relations, EEO and training 
issues.
    h. Is responsible for advising the Executive Officer and/or Deputy 
Commissioner on issues impacting DCPPEC staff and staffing levels.
    2. The Office Automation Support Staff (TAA-2).
    a. Designs, implements and maintains automated information and 
communications systems DCPPEC-wide and provides systems support to 
DCPPEC components, advises on changing SSA plans and strategies with 
respect to systems.
    b. Prepares all support documentation and represents DCPPEC 
interests with respect to systems projects and procurements, including 
performing project officer duties on contracts. Provides data and 
analysis for the DCPPEC Information Technology Systems budget 
submission.
    c. Performs contract management functions for DCPPEC computer 
system contracts and interagency agreements. Ensures DCPPEC systems 
meet user needs and management information requirements.
    d. Performs liaison function with vendors and Office of Systems 
components for servicing hardware, software, and network.
    e. Performs property management function for systems equipment and 
software within the immediate Office of the Deputy Commissioner.
    f. Designs complex computer-based systems to improve efficiency of 
DCPPEC operations and functions. Develops, implements, documents, and 
maintains applications systems for DCPPEC. These systems include 
client-server databases working across multiple operating system 
platforms. Performs management analysis of requirements, workflow, work 
processes and writes specifications for computer systems needed to 
improve operations, work processes and tasks. Maintains management 
plans for all systems projects.
    g. Provides day-to-day operational systems management and support 
services for DCPPEC, including minicomputers, network, communications 
and microcomputer operations. Ensures that projects effectively support 
DCPPEC business and strategic plans.
    h. Serves as electronic mail administrator for the immediate front 
office of the Deputy Commissioner.
    i. Maintains electronic gateways from DCPPEC networks into Agency 
and non-SSA mainframe and other computer systems. Maintains liaison 
with Office of Systems on network issues and standards. [[Page 22138]] 
    j. Identifies DCPPEC training needs with respect to systems 
activities, and coordinates with responsible SSA components to ensure 
that these needs are met.
    D. The Office of Program Coordination and Planning (TAB) provides 
Agency leadership in identifying policies that can be changed and 
emerging technologies that can be used to improve service to the 
public; manages all planning activities for the Deputy Commissioner, 
including liaison with other Agency, governmental and private sector 
committees and groups; manages the Agency's on-line (Internet) policies 
and services; manages the flow of information and assignments within 
DCPPEC, and in coordination with the Office of the Commissioner and 
other major SSA Offices; prepares a wide range of information and 
materials for the Deputy Commissioner; and monitors progress in 
achieving Commissioner and DCPPEC initiatives and objectives.
    E. The Office of the Actuary (TAC) develops actuarial estimates and 
analyses and cost estimates pertaining to SSA-administered retirement, 
survivors and disability programs and the supplemental security income 
program and to projected changes in those programs. Conducts studies of 
program financing. Performs actuarial and demographic research on 
social insurance and related program issues and projects future 
workloads.
    F. The Office of Disability (TAE) develops, coordinates and 
evaluates the disability program and issues related operational 
policies, standards and procedures. Develops and issues policies and 
guidelines for use by State, Federal or private contractor providers 
which implement the disability provisions of the Social Security Act as 
amended. The Office plans and directs a continuing evaluation of 
program performance and an economic and social survey program to 
evaluate the current impact and future needs of the disability program. 
Ensures that interrelated program policy and procedural areas are 
coordinated.
    G. The Office of Disclosure Policy (TAG) develops and interprets 
SSA policy governing requests for disclosure of information from Agency 
records made under the provisions of the Privacy Act and the Freedom of 
Information Act (FOIA).
    H. The Office of Hearing and Appeals (TAH) holds hearings and 
issues decisions as part of the SSA appeals process. Directs a 
nationwide field organization which conducts impartial hearings and 
makes decisions on appealed determinations involving retirement, 
survivors, disability, health insurance, black lung and supplemental 
security income benefits. Performs central office reviews of decisions.
    I. The Office of International Policy (TAJ) serves as SSA's focal 
point for international program policy matters and for its 
participation in the international Social Security community. Serves as 
liaison to international agencies and associations which deal with 
Social Security matters. Negotiates international Social Security 
(totalization) agreements with foreign governments and develops 
policies and procedures to implement the agreements. Develops and 
implements policies and procedures relating to the operation of the 
Social Security program outside the United States. Provides training 
programs and technical consultation on Social Security and related 
fields to Social Security officials and other experts outside the 
United States. Serves as liaison with other Federal agencies, such as 
the Department of State and the Department of the Treasury, on Social 
Security program matters outside the United States.
    J. The Office of Policy (TAK) serves as the focal point for the 
Agency to ensure that strategic policy decisions are properly 
translated into operational policies and procedures and are implemented 
in an effective manner. Coordinates the development of policies across 
program lines to ensure consistency in implementation. Develops, 
promulgates and reviews all program regulations for consistency. 
Reviews regulations for directly-administered programs for consistency 
with statutory and congressional intent and with SSA policy decisions 
and requirements. Directs the clearance of regulations within the 
Agency and with other departments and agencies and the Office of 
Management and Budget. Develops the Agency's Regulatory Plan and its 
portion of the United Agenda of Federal Regulations. Is responsible for 
development, review and distribution of the Agency's instructional 
system. Develops and publishes general and special compilations of 
Social Security laws, various technical issuances and program 
handbooks. Ensures that policies are coordinated internally and that 
all instructional materials developed are compatible with overall 
operating policies and practices. Establishes policies relating to the 
Agency's notices to the public and serves as the focal point for the 
Agency's effort to improve service to the public through the issuance 
of clear notices. Evaluates the effectiveness of national policies in 
meeting program goals and recommends necessary program modifications.
    K. The Office of Communications (TAL) directs a program to develop 
and preserve working relationships with a wide variety of national 
organizations, special interest and advocacy groups, the media, other 
Federal agencies and State and local governments, for purposes of 
securing understanding, cooperation and acceptance of SSA programs, 
policies and procedures and for providing avenues of public 
participation in the decisionmaking process of SSA. Plans, directs, 
coordinates, effects and evaluates SSA's nationwide communications 
program, which involves interaction with other Federal and State 
agencies, local governments and other organizations concerned with 
public communications programs and activities. Develops public 
information programs and materials to ensure public knowledge and 
understanding of protections, rights and responsibilities under the 
programs administered by SSA. Directs SSA's Satellite Communications 
Network activities. Coordinates the non-English communications 
activities within SSA. Provides a central receipt, control, 
acknowledgement, response and referral program for all high-priority 
and other inquiries addressed to, or telephone calls directed to SSA 
headquarters, the Commissioner or other SSA executives. Develops 
correspondence policy and procedures and guide language on recurring 
topics and issues for use throughout the Agency.
    L. The Office of Research and Statistics (TAN) is responsible for 
providing information on the effects on individuals and the economy of 
programs operated by SSA and the interactions among these programs, 
other tax and income-transfer programs and economic, social and 
demographic forces.
    M. The Office of Program Benefits Policy (TAP) develops, 
coordinates and evaluates the retirement and survivors insurance and 
supplemental security income programs and issues related operational 
policies, standards and instructions. Develops and issues policies and 
guidelines for use by State and Federal organizations which implement 
supplemental security income provisions. Develops agreements with the 
States that govern State supplementation programs, Medicaid 
eligibility, data exchange programs, food stamps and fiscal reporting 
processes. Plans and directs continuing performance evaluation and 
economic and social survey programs to evaluate the current impact and 
future needs of the RSI and SSI programs. [[Page 22139]] 
    N. The Office of Policy Analysis and Evaluation (TAQ) conducts a 
comprehensive program to analyze cross-cutting policy issues, provide 
analytic support to external commissions and evaluate current and 
proposed social welfare policy.
Subchapter TAB--Office of Program Coordination and Planning

TAB.00  Mission
TAB.10  Organization
TAB.20  Functions

    Section TAB.00  The Office of Program Coordination and Planning--
(Mission): The Office of Program Coordination and Planning (OPCP) 
provides Agency leadership in identifying policies that can be changed 
and emerging technologies that can be used to improve service to the 
public; manages all planning activities for the Deputy Commissioner, 
including liaison with other Agency, governmental and private sector 
committees and groups; manages the Agency's on-line (Internet) policies 
and services; manages the flow of information and assignments within 
ODCPPEC and in coordination with the Office of the Commissioner and 
other major SSA Offices; prepares a wide range of information and 
materials for the Deputy Commissioner; and monitors progress in 
achieving Commissioner and DCPPEC initiatives and objectives.
    Section TAB.10  The Office of Program Coordination and Planning--
(Organization): The Office of Program Coordination and Planning, under 
the leadership of the Director, Office of Program Coordination and 
Planning, includes:
    A. The Director of the Office of Program Coordination and Planning 
(TAB).
    B. The Immediate Office of the Director, Office of Program 
Coordination and Planning (TAB).
    C. The Planning and Technology Policy Staff (TABA).
    D. The Program Coordination Staff (TABB).
    Section TAB.20  The Office of Program Coordination and Planning--
(Functions):
    A. The Director of the Office of Program Coordination and Planning 
(TAB) is directly responsible to the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications for carrying out OPCP's mission 
and providing managerial direction to the major components of OPCP.
    B. The Immediate Office of the Director, Office of Program 
Coordination and Planning (TAB) provides the Director with staff 
assistance on the full range of his/her responsibilities.
    C. The Planning and Technology Policy Staff (TABA).
    1. Provides Agency leadership in identifying the policies that can 
be changed and emerging technologies that can be used to improve our 
service to the public; develops policy scenarios for such change, 
testing change models and evaluating their efficacy; and recommends 
policy adjustments and positions to the Deputy Commissioner, 
Commissioner and the SSA Executive Staff.
    2. Identifies how DCPPEC can administer its program functions more 
efficiently and effectively, considering such influences as workforce 
demographic changes, Agency-level restructuring and downsizing 
activities, technology and the organizational vision and missions. 
Tests change models within the organization.
    3. Implements new planning strategies within DCPPEC organizations 
and manages the DCPPEC planning process, including improvements in 
information dissemination and coordination for DCPPEC staff.
    4. Maintains liaison with Government-wide planning bodies, 
including committees, working groups, and oversight panels established 
in conjunction with Government-wide policy, planning and technology 
assessment activities. Establishes and maintains appropriate 
relationships with entities in the public and private sectors with 
respect to technology and policy planning issues.
    5. Provides Agency leadership for SSA's on-line (Internet and 
emerging online information infrastructure) services, including 
participation with other SSA components, other governmental Agencies 
and the private sector in designing and testing specific online 
services which have major policy implications for improving service to 
the public; manages SSA's Internet services; establishes Internet 
service policies; and serves as DCPPEC's managing organization for 
Information Resources Management (IRM) functions.
    6. Develops and manages DCPPEC-wide planning initiatives in 
conjunction with Agency-level planning activities (such as the Agency 
Strategic Plan, SSA Business Plan, Information Technology Systems plan) 
and in concert with Government-wide planning and policy review 
activities, including Presidential, Vice-Presidential and Office of 
Management and Budget initiatives.
    D. The Program Coordination Staff (TABB).
    1. Performs a wide variety of analytical, coordinative, technical 
and liaison activities for the Deputy Commissioner; conducts in-depth 
reviews of submittals and policy documents to ensure completeness and 
consistency with the Social Security Act, regulations and policy; 
serves as a liaison with other SSA components and Federal agencies; 
represents the Deputy Commissioner at meetings with officials from 
other Federal agencies and/or SSA components; and provides guidance to 
DCPPEC executive staff in the area of communications.
    2. Manages the daily flow of assignments and information within 
DCPPEC components and in coordination with the Office of the 
Commissioner and other major SSA Offices, ensuring timeliness, quality, 
and policy consistency in products created within DCPPEC.
    3. Prepares a wide range of materials, including analytical papers, 
memoranda, speeches, talking points and briefing papers on the full 
range of Agency program provisions and policies.
    4. Monitors progress in achieving Commissioner and Deputy 
Commissioner initiatives, objectives and priorities which involve 
DCPPEC components.

Subchapter TAC--Office of the Actuary

TAC.00  Mission
TAC.10  Organization
TAC.20  Functions

    Section TAC.00  The Office of the Actuary--(Mission): The Office of 
the Actuary (OACT) plans and directs a program of actuarial estimates 
and analyses pertaining to SSA-administered retirement, survivors and 
disability insurance programs and supplemental security programs and to 
projected changes in these programs. Evaluates operations in the 
Federal Old-Age and Survivors Insurance Trust Fund and the Federal 
Disability Insurance Trust Fund, conducts studies of program financing, 
performs actuarial and demographic research on social insurance and 
related program issues, and projects future workloads. Provides 
technical and consultative services to the Commissioner and to the 
Board of Trustees of those two Trust Funds and appears before 
congressional committees to provide expert testimony on the actuarial 
aspects of Social Security issues.
    Section TAC.10  The Office of the Actuary--(Organization): OACT, 
under the leadership of the Chief Actuary, includes:
    A. The Chief Actuary (TAC).
    B. The Deputy Chief Actuary (Short-Range) (TAC).
    C. The Deputy Chief Actuary (Long-Range) (TAC). [[Page 22140]] 
    D. The Immediate Office of the Chief Actuary (TAC).
    E. The Office of Short-Range Actuarial Estimates (TACA).
    F. The Office of Long-Range Actuarial Estimates (TACB).
    Section TAC.20  The Office of the Actuary--(Functions):
    A. The Chief Actuary (TAC) is directly responsible to the Deputy 
Commissioner, Programs, Policy, Evaluation and Communications for 
carrying out OACT's mission and provides supervision to the major 
components of OACT.
    B. The Deputy Chief Actuary (Short-Range) (TAC) assists the Chief 
Actuary in carrying out his/her OACT-wide responsibilities and performs 
other duties as prescribed.
    C. The Deputy Chief Actuary (Long-Range) (TAC) assists the Chief 
Actuary in carrying out his/her OACT-wide responsibilities and performs 
other duties as prescribed.
    D. The Immediate Office of the Chief Actuary (TAC) provides the 
Chief Actuary and his/her Deputies with staff assistance on the full 
range of their responsibilities, and conducts special actuarial studies 
and analyses.
    E. The Office of Short-Range Actuarial Estimates (TACA) is 
responsible for planning, directing and coordinating the development of 
short-range cost estimates for all Social Security programs both under 
current provisions and proposed changes in law or regulation. Develops 
special cost analyses involving technical actuarial issues; projects 
operations of the Trust Funds; provides a variety of data services 
including data collection, statistical support; and prepares estimates 
for general fund and interprogram reimbursement.
    F. The Office of Long-Range Actuarial Estimates (TACB) is 
responsible for planning, directing and coordinating the development of 
long-range cost estimates for all the Social Security programs both 
under current provisions and proposed changes in law or regulation. 
Designs the economic, demographic and programmatic assumptions and the 
methods needed to develop these estimates; analyzes and publishes 
actuarial research based on projections and actual program experience; 
and provides authoritative advice to agency policymakers and 
congressional staffs relating to the long-range actuarial impact of 
current law and proposed program changes.

Subchapter TAE--Office of Disability

TAE.00  Mission
TAE.10  Organization
TAE.20  Functions

    Section TAE.00  The Office of Disability--(Mission): The Office of 
Disability (OD) plans, develops, evaluates and issues the operational 
and administrative appeals process policies, standards and instructions 
for the SSA administered disability programs. Develops and promulgates 
policies and guidelines for use by State, Federal or private contractor 
providers which implement the disability provisions of the Social 
Security Act as amended. Provides operational policy advice, technical 
support and management direction to central office, regional office and 
field components in the administration of the disability programs. 
Evaluates the effects of proposed legislation and legislation pending 
before Congress to determine the impact on the disability programs. 
Plans and directs a continuing program performance evaluation, and an 
economic and social survey program to evaluate the current impact and 
future needs of the disability programs. Ensures that interrelated 
policy areas are coordinated. Processes State agency workloads on a 
temporary or transitional basis.
    Section TAE.10  The Office of Disability--(Organization): The 
Office of Disability under the leadership of the Associate Commissioner 
for Disability, includes:
    A. The Associate Commissioner for Disability (TAE).
    B. The Deputy Associate Commissioner(s) for Disability (TAE).
    C. The Immediate Office of the Associate Commissioner for 
Disability (TAE).
    D. The Office of Medical Evaluation (TAEA).
    E. The Federal Disability Determination Services (TAEB).
    F. The Division of Medical and Vocational Policy (TAEC).
    G. The Division of Field Disability Operations (TAEE).
    H. The Division of Disability Process Policy (TAEG).
    I. The Division of Disability Program Information and Studies 
(TAEH).
    J. The Division of Employment and Rehabilitation Programs (TAEJ).
    Section TAE.20  The Office of Disability--(Functions):
    A. The Associate Commissioner for Disability (TAE) is directly 
responsible to the Deputy Commissioner, Programs, Policy, Evaluation 
and Communications for carrying out OD's mission and provides general 
supervision to the major components of OD.
    B. The Deputy Associate Commissioner(s) for Disability (TAE) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Disability (TAE) provides the Associate Commissioner and the Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities and coordinates the administrative and program 
activities of OD components.
    D. The Office of Medical Evaluation (TAEA):
    1. Provides advice and consultation to the Associate Commissioner 
of OD, the Commissioner and other officials of SSA on all medical 
aspects in the planning, direction and coordination of the Title II 
disability insurance (DI) program and the Title XVI supplemental 
security income (SSI) program for the blind and disabled.
    2. Develops broad medical concepts and policies for the 
administration of the Title II and Title XVI programs, and provides 
consultation for research studies to develop improved medical 
techniques for evaluating impairment severity and disability.
    3. Provides leadership and professional direction to the Regional 
Medical Officers and consultants, and to State Disability Determination 
Services (DDS) medical personnel engaged in Title II and Title XVI 
related activities.
    4. Provides medical consultation required in the formulation of 
medical evaluation and development policies and guides, and develops 
orientation and training programs for medical personnel in OD, regional 
offices and State DDSs.
    5. Carries out professional relations efforts in support of SSA's 
efforts to gain support from professional medical associations.
    E. The Federal Disability Determination Services (TAEB):
    1. Develops and adjudicates disability determinations either 
temporarily as help for one or more Disability Determination Services 
(DDS) or as a transition until a permanent alternative case processing 
operation is fully operational in the event that SSA must assume the 
disability determination function for a State because of noncompliance 
with regulations and guidelines, or voluntary withdrawal.
    2. Pilot tests new work processes, procedures and systems prior to 
nationwide implementation; validates and conducts useability tests on 
new and/or revised systems processes; evaluates new or revised 
disability adjudication policies for national consistency and practical 
application; and conducts special studies and policy reviews required 
for management purposes. [[Page 22141]] 
    3. Reviews and makes disability decisions on applications for 
disability under Title II and Title XVI of the Social Security Act on 
initial applications, on reconsideration requests, and continuing 
disability.
    4. Screens disability applicants for, and makes referrals to, 
vocational rehabilitation (VR) agencies; develops and evaluates 
medical/vocational evidence; and arranges for procurement and payment 
of such evidence, as required.
    5. Reviews State hearing officer and Federal hearing officer 
decisions; prepares decisions on foreign claims and changes hearing 
officers' determinations in accordance with the regulations at 404.918 
and 416.1418; participates in hearing process studies; and prepares 
statistical and narrative reports and recommendations for training and 
policy and procedural changes based on case review and analysis or 
study findings.
    F. The Division of Medical and Vocational Policy (TAEC):
    1. Develops, evaluates, implements and maintains medical policy for 
deciding disability claims for all body systems to be used at all 
adjudicative levels.
    2. Develops, evaluates, implements and maintains policy for 
deciding disability claims, including such areas as residual functional 
capacity, medical improvement review standard and other continuing 
disability issues, onset, duration, weighing of evidence and other 
issues affecting disability claims at all adjudicative levels.
    3. Develops, evaluates, implements and maintains policy for all 
vocational issues, such as age, education, work experience, the 
vocational rules, and work evaluations which are used to decide 
disability claims at all adjudicative levels.
    4. Develops, evaluates, implements and maintains all policy used to 
decide disability in childhood disability claims, including the 
childhood Listings of Impairments, individualized functional assessment 
and functional equivalency for all adjudicative levels.
    5. Coordinates recommendations concerning which court decisions 
should be appealed; coordinates development of responses to 
interrogatories and court orders; and ensures that policies and 
procedures are changed to reflect specific court orders and legal 
precedents.
    G. The Division of Field Disability Operations (TAEE):
    1. Provides national guidance for the administrative aspects of the 
disability determination function whether administered through State 
DDS, contracted out to the private sector, or accomplished by 
designated SSA organizational components.
    2. Develops pertinent policies, regulations and procedures by 
establishing standards and guides for performance; monitoring 
performance; initiating corrective action where needed; coordinating 
workloads and administering the funds for the DDSs, etc. Conducts such 
studies and reviews as are necessary to the disability determination 
function.
    3. Works through SSA regional offices, interested national 
organizations and other SSA central office components to accomplish 
objectives or, in special situations, works directly with the component 
performing the disability determination function.
    4. Plans, coordinates and manages the Office of Disability systems 
related activities, including DDS and Federal Disability Determination 
Services automation, information resource management, expert systems, 
development of user specifications, and installation and testing of 
hardware, networks and communications links for DDSs.
    5. Analyzes, plans, distributes and monitors all DDS funding on a 
State-by-State basis. This includes establishing and monitoring 
workload and productivity targets for each DDS.
    H. The Division of Disability Process Policy (TAEG):
    1. Develops procedures and instructions for the disability 
provisions of other programs including certain Title XVI and XVIII 
provisions unique to the disability programs, e.g., worker's 
compensation.
    2. Develops and issues the policies, procedures and instructions 
relating to the development of nonmedical evidence, the processing of 
claims, the development of policy guidelines and technical procedures 
for the Continuing Disability Review process.
    3. Develops the procedures and instructions which define the 
administrative appeals process. Develops notice policy and issues 
language and forms for use in disability claims and notices including 
foreign language and Braille notices.
    4. Maintains liaison and assists professional relations efforts to 
gain the support of private advocacy groups, Federal, State and local 
agencies and the public and provides guidance and assistance on 
disability professional relations issues to the SSA regional and 
Disability Determination Services' field networks.
    I. Division of Disability Program Information and Studies (TAEH):
    1. Conducts research and evaluates studies on the disabled 
population and recipients and specific operational/administrative 
program issues. Designs demonstration projects.
    2. Designs evaluation systems for and evaluates demonstration 
projects.
    3. Develops and maintains data bases for research, statistical 
activities and program information. Provides recurring and specialized 
reports, and coordinates information requirements.
    J. The Division of Employment and Rehabilitation Programs (TAEJ):
    1. Implements the provisions of the Social Security Act which call 
for the referral of beneficiaries and recipients to the State or 
alternate vocational rehabilitation (VR) providers, evaluates VR 
provider services, reimburses VR providers for successful 
rehabilitations, ensures that client participation in a program is 
appropriate and meets the requirements of the Act and develops 
proposals and plans for new VR initiatives.
    2. Implements and evaluates test models for delivering 
rehabilitation, job placement and post-employment services and for 
making appropriate referrals to public and private agencies. 
Administers contracts to support projects.
    3. Develops initiative to promote public understanding and use of 
work incentives through enhanced outreach activities and by building 
networks with community-based agencies and service providers.
    4. Prepares and revises regulations, operating policies and 
training materials. Develops proposals and plans for new work 
incentives.
    5. Develops procedures and instructions for implementation of the 
drug addiction and alcoholism referral and monitoring provisions. 
Administers agreements implementing the provisions.

Subchapter TAG--Office of Disclosure Policy

TAG.00  Mission
TAG.10  Organization
TAG.20  Functions

    Section TAG.00  The Office of Disclosure Policy--(Mission): The 
Office of Disclosure Policy (ODP) develops and interprets SSA policy 
governing requests for disclosure of information from SSA records made 
under the provisions of the Privacy Act and the Freedom of Information 
Act (FOIA).
    Section TAG.10  The Office of Disclosure Policy--(Organization): 
ODP, under the leadership of the Director of the Office of Disclosure 
Policy, includes: [[Page 22142]] 
    A. The Director of the Office of Disclosure Policy (TAG).
    B. The Immediate Office of the Director of the Office of Disclosure 
Policy (TAG).
    Section TAG.20  The Office of Disclosure Policy--(Functions):
    A. The Director of the Office of Disclosure Policy (TAG) is 
directly responsible to the Deputy Commissioner, Programs, Policy, 
Evaluation and Communications for carrying out ODP's mission and 
provides managerial direction to the major components of ODP.
    B. The Immediate Office of the Director of the Office of Disclosure 
Policy (TAG) provides the Director with staff assistance on the full 
range of their responsibilities.
    1. Develops and interprets SSA policy governing requests for 
information made under the provisions of the Privacy Act.
    2. Develops national standards relating to the release and exchange 
of personal data in SSA data bases. Manages SSA's interaction with 
other agencies in negotiating data releases and exchanges. Develops and 
interprets SSA policy related to personal access initiatives which 
allow individuals to use technology (e.g., personal computers, kiosks) 
to access their records from SSA data bases.
    3. Negotiates with various federal government entities regarding 
electronic data sharing, direct terminal access to SSA computer records 
and use of the Social Security Number.
    4. Assures Agencywide sensitivity to importance of privacy 
considerations in all situations involving disclosure of SSA data about 
individuals. Reviews Agency projects and initiatives to ensure 
compliance with the Privacy Act and related laws and regulations. 
Examines public service issues related to handling various information 
requests from the public. Develops decisions on Privacy Act appeals for 
the Commissioner.
    5. Develops and interprets SSA policy governing requests for 
information made under the provisions of the Freedom of Information Act 
(FOIA). Directs FOIA activities in SSA, develops SSA's FOIA policies 
and procedures, and prepares the Annual Report to Congress on these 
activities. Decides whether records are required to be disclosed to 
members of the public. Develops decisions on FOIA appeals for the 
Commissioner and Deputy Commissioner.

Subchapter TAH--Office of Hearings and Appeals

TAH.00  Mission
TAH.10  Organization
TAH.20  Functions

    Section TAH.00  The Office of Hearings and Appeals--(Mission): The 
Office of Hearings and Appeals (OHA) administers the nationwide 
hearings and appeals program for SSA. Provides the basic mechanisms 
through which individuals and organizations dissatisfied with 
determinations affecting their rights to and amounts of benefits or 
their participation in programs under the Social Security Act may 
administratively appeal these determinations in accordance with the 
requirements of the Administrative Procedure and Social Security Acts. 
OHA includes a nationwide field organization staffed with 
Administrative Law Judges (ALJs) who conduct impartial hearings and 
make decisions on appeals filed by claimants, their representatives, 
providers-of-service institutions and others under the Social Security 
Act. The Appeals Council of OHA impartially reviews ALJ decisions, 
either on the Appeals Council's own motion or at the request of the 
claimant, and renders the Commissioner's final decision when review is 
taken. Reviews new court cases to determine whether the case should be 
defended on the record or the Commissioner should seek voluntary 
remand, and reviews final court decisions in light of the programmatic 
and administrative implications involved and makes recommendations as 
to whether appeal should be sought. Provides advice and recommendations 
on Social Security Administration program policy and related matters, 
including proposed Social Security Rulings.
    Section TAH.10  The Office of Hearings and Appeals-- 
(Organization): The Office of Hearings and Appeals, under the 
leadership of the Associate Commissioner for Hearings and Appeals, 
includes:
    A. The Associate Commissioner for Hearings and Appeals (TAH).
    B. The Deputy Associate Commissioner for Hearings and Appeals 
(TAH).
    C. The Immediate Office of the Associate Commissioner for Hearings 
and Appeals (TAH) which includes:
    1. The Executive Secretariat (TAH-1).
    2. The Special Counsel Staff (TAH-2).
    D. The Office of the Chief Administrative Law Judge (TAHA).
    1. The Division of Field Operations and Liaison (TAHA1).
    2. The Division of Field Practices and Procedures (TAHA2).
    3. The Vocational Expert and Medical Advisor Staff (TAHA1).
    4. The Division of Medicare Part B (TAHA4).
    E. The Offices of the Regional Chief Administrative Law Judges 
(TAH-F1--TAH-FX).
    F. The Office of Appellate Operations (TAHB), which includes the 
Executive Director who also serves as Deputy Chair of the Appeals 
Council, the Appeals Council and its Administrative Appeals Judges, 
Appeals Officers, a Deputy Director to the Executive Director, and a 
Director of Operations.
    1. The Operations Management, Analysis and Coordination Staff 
(TAHB1).
    2. The Division of Program Support (TAHB2).
    3. The Medical Support Staff (TAHB3).
    4.-22. The Disability Program Branches 1-19 (TAHB4-9 and TAHBA-Q).
    23.-24. The Court Case Preparation and Review Branches 1-2 (TAHBR-
S).
    25. The Division of Retirement and Survivors Insurance, 
Supplemental Security Income and Health Insurance (TAHBT).
    G. The Office of Policy, Planning and Evaluation (TAHC).
    1. The Division of Litigation Analysis and Implementation (TAHC1).
    2. The Division of Planning and Evaluation (TAHC2).
    3. The Division of Policy (TAHC3).
    H. The Office of Management (TAHE).
    1. The Equal Employment Opportunity Staff (TAHE1).
    2. The Division of Congressional and Public Inquiries (TAHE2).
    3. The Division of Budget and Financial Management (TAHE3).
    4. The Division of Materiel Resources (TAHE4).
    5. The Division of Systems Resources (TAHE5).
    6. The Division of Management Analysis and Employee Development 
(TAHE6).
    Section TAH.20  The Office of Hearings and Appeals--(Functions):
    A. The Associate Commissioner of Hearings and Appeals (TAH) is 
directly responsible to the Commissioner of Social Security for 
carrying out OHA's mission of holding hearings and rendering decisions 
on appeals filed under Titles II, XVI, and XVIII of the Social Security 
Act, as amended, and Title IV of the Federal Coal Mine Health and 
Safety Act of 1969, as amended. The Associate Commissioner is 
responsible for planning, directing, managing, coordinating, and 
maintaining the integrity of the nationwide SSA hearings and appeals 
system. As Chair of the Appeals Council, the Associate Commissioner is 
responsible for the decisions issued at the final administrative level 
of the Social Security Administration. [[Page 22143]] 
    B. The Deputy Associate Commissioner for Hearings and Appeals (TAH) 
assists the Associate Commissioner in carrying out his/her OHA-wide 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Hearings 
and Appeals (TAH) provides the Associate Commissioner and the Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities.
    1. The Executive Secretariat (ES) (TAH-1) is the liaison and 
coordination point between the Office of the Associate Commissioner and 
major SSA and OHA components. It serves as the primary point of contact 
with OC, ODCPPEC, other Deputy and Associate Commissioners and other 
top SSA staff for sensitive and urgent matters and to ensure OHA 
support to those officials.
    2. The Special Counsel Staff (TAH-2) serves as professional legal 
advisor to the Associate Commissioner, OHA, and to other members of the 
OHA Executive Staff on all matters pertaining to the legislative 
process, labor relations law, ethics and administrative law, with 
special emphasis on the Administrative Procedure Act.
    D. The Office of the Chief Administrative Law Judge (TAHA) serves 
as the principal consultant and advisor to the Associate Commissioner 
on all matters concerning the Administrative Law Judge (ALJ) hearing 
function. Under the executive leadership of the Associate Commissioner, 
the Chief Administrative Law Judge manages and administers a hearings 
organization consisting of a nationwide network of hearing offices and 
supporting regional offices nationwide. The Chief Administrative Law 
Judge has primary responsibility for maintaining effective channels of 
communication between the Associate Commissioner and the RCALJs and the 
ALJ corps. Formulates and develops broad policies and objectives and 
establishes program goals for OHA's ALJ corps. Maintains a continuous 
review of all aspects of OHA field operations, and implements 
improvements where needed. Is responsible for developing and 
maintaining the procedures for effective operation of the hearings 
process. Provides management oversight for all administrative and 
managerial functions involved in the day-to-day operations of field 
activities; coordinates regional and hearing office activities; 
prepares, reviews and drafts decisions and dismissals in Medicare Part 
B cases; and conducts liaison with other government and private 
agencies on issues falling within the Office's area of responsibility.
    1. The Division of Field Operations and Liaison (TAHA1) serves as 
liaison for the field with all headquarters components, and provides 
advice, guidance, and counsel to field units in all areas of identified 
needs. Assists the Chief Administrative Law Judge in setting field 
office objectives. Analyzes field resource needs, including staffing, 
equipment, training and travel and recommends resource allocations to 
meet those needs. Represents the field on ongoing or ad hoc workgroups, 
task forces, etc.
    2. The Division of Field Practices and Procedures (TAHA2) 
formulates, develops, communicates and oversees field practices and 
procedures governing the conduct of the hearing process and other 
program operations issues in response to the Associate Commissioner, 
the Chief Administrative Law Judge, or other OHA management officials, 
as well as a result of court orders and/or changes in the law and 
regulations.
    3. The Vocational Expert and Medical Expert Staff (TAHA3) 
formulates, develops and oversees the national program for recruitment 
and use of Vocational Experts and Medical Experts at hearings before 
Administrative Law Judges. On an ongoing basis, monitors Regional and 
Hearing Office operations regarding the program and when appropriate 
provides guidance and makes necessary changes.
    4. The Division of Medicare Part B (TAHA4) processes Medicare Part 
B cases on receipt from Health Care Financing Administration (HCFA) 
contractors. Researches the law, regulations and relevant policy to 
resolve case-related issues as necessary. Drafts all decisions where an 
on-the-record decision is requested and drafts decisions where hearings 
are held by an Administrative Law Judge who is attached directly to the 
division. Provides technical and staff assistance to the Chief 
Administrative Law Judge and all Administrative Law Judges concerning 
the adjudication of Medicare Part B cases.
    E. Each Office of the Regional Chief Administrative Law Judge (TAH-
F1--TAH-FX) acts on behalf of the Associate Commissioner and the Chief 
Administrative Law Judge at the respective regional levels on all 
matters involving the hearings process, and is directly responsible for 
the effective execution of the hearings process within the region. 
Provides direction, leadership, management and guidance to the regional 
office staff and to the hearing offices in the region, including 
Administrative Law Judges (ALJs) and their staffs. Is responsible for 
the regional implementation of national policies, goals, objectives, 
and procedures pertaining to the hearings process, and formulates 
policies, goals, and objectives for the ALJs and support staff in the 
region. Develops and recommends OHA action with respect to allegations 
of unfair hearings within the region. Is responsible for evaluating the 
effectiveness of regional and hearing office management. Reviews 
hearing practices and procedures to detect trends, training needs, and 
operational problems. Investigates allegations of improper employee 
conduct, and makes recommendations as to necessary corrective action. 
Has responsibility for the acquisition and distribution of human and 
materiel resources within the region. Coordinates operation and 
administrative activities with SSA regional offices, other SSA regional 
components, State Agencies, and others, as necessary. Establishes a 
program to maintain ongoing communication with congressional offices on 
issues of mutual interest and ensures timely and accurate responses to 
congressional inquiries. Ensures that court remands are processed 
efficiently within the region, and coordinates with the Office of the 
Chief Counsel in the region to foster OHA compliance with court 
requirements. Serves as an expert advisor on substantive issues within 
the region, and upon request by ALJs, provides advice and guidance in 
matters relating to adjudicating cases under the provisions of the 
Social Security Act, as amended. Reviews and analyzes fee petitions 
from attorneys and representatives of claimants for the provision of 
services at the hearing level, and authorizes payment of fees in those 
cases where the fees are beyond the authority of a hearing office 
Administrative Law Judge.
    F. The Office of Appellate Operations (TAHB) consists of the 
Appeals Council and its support staff. In accordance with a direct 
delegation of authority from the Commissioner of Social Security, the 
Appeals Council is the final level of administrative review under the 
Administrative Procedure Act for claims filed under Titles II, XVI, and 
XVIII of the Social Security Act, as amended, and Title IV of the 
Federal Coal Mine Health and Safety Act of 1969, as amended. The 
Executive Director of the Office of Appellate Operations (OAO) is the 
Deputy Chair of the Appeals Council and is responsible for the day-to-
day operations of a program of administrative review of ALJ decisions 
issued under the provisions of the [[Page 22144]] Social Security Act. 
Upon claimant request or on the Appeals Council's own motion, OAO 
reviews ALJ decisions and dismissals involving claims for benefits 
filed under Titles II and XVI of the Social Security Act, as amended, 
health insurance cases under Title XVIII of the Act, including claims 
for individual enrollment to participate under Parts A and/or B of 
Title XVIII and claims by hospitals, skilled nursing facilities and 
independent laboratories seeking certification or continued 
certification under the Act, and claims under Title IV of the Federal 
Coal Mine Health and Safety Act of 1969, as amended, to determine if 
jurisdiction exists, and, if so, takes appropriate action. The Appeals 
Council identifies cases which represent broad policy matters or have 
national impact, conducts oral hearings and acts to resolve the issues 
in such cases, establishing binding adjudicatory standards and 
decisional principles that govern OHA's adjudicatory process. Tracks 
and analyzes court case trends and disseminates information to guide 
adjudicators with respect to case law, to implement an effective 
appeals strategy, and to identify areas and make recommendations as to 
policies which need to be developed and/or clarified, new regulations 
which need to be developed, or clarifying legislation which should be 
sought.
    1. The Operations Management, Analysis and Coordination Staff 
(TAHB1) provides a comprehensive program of management analysis and 
evaluative services to assist the Appeals Council in adjudicating 
cases, to assist the Executive Director of OAO, and to assist the 
support staff of the Appeals Council in performing their program review 
function.
    2. The Division of Program Support (TAHB2) under the direction of 
the Director of Operations of OAO, provides support services to the 
Appeals Council, including reconstruction of lost claim files and 
receiving and analyzing fee petitions. Provides reprographic services 
and controls transcription of hearing cassettes in preparation of the 
official answer to civil actions filed against the Commissioner of SSA.
    3. The Medical Support Staff (TAHB3) consists of staff physicians, 
consulting physicians, and support staff and provides expert 
professional judgment to the Appeals Council on individual disability 
and health insurance claims. Provides informational, advisory and 
consultant services to the Appeals Council and its support staff on 
matters of interpretation and application of national policy on SSA and 
OHA disability criteria and regulations. It reviews disability 
evaluation training manuals for consistency and national uniformity, 
represents OHA in contacts with appropriate professional affiliations, 
and coordinates with the Office of Disability and International 
Operations all matters of joint interest in the area of medical 
disability evaluation.
    4.-22. The Disability Program Branches 1-19 (TAHB4-9 and TAHBA-Q) 
serve as support staff providing advice to the Appeals Council in its 
review of ALJ decisions and dismissals involving claims for benefits. 
Following an analysis of the record and any additional evidence and/or 
argument submitted, and applying a thorough knowledge of the Act, 
Regulations, Rulings and applicable case law, the staff in the program 
review branches examine hearing decisions and other final actions of 
the Administrative Law Judges, and requests for Appeals Council review, 
and make recommendations to the Appeals Council as to what action 
should be taken on cases pending before the Council. Analyze and 
recommend action on cases remanded by the courts and those referred by 
the Office of General Counsel (OGC) for consideration of whether remand 
should be requested at the Commissioner's motion. Recommend to OGC 
defense on the record of certain litigated cases if further 
administrative action is not warranted.
    23.-24. The Court Case Preparation and Review Branches 1-2 (TAHBR-
S) serve as a support staff to OAO. Prepare remand orders and 
affidavits and related correspondence on cases in which a complaint has 
been filed in Federal court. Within published guidelines, recommend to 
OGC defense on the record for certain litigated cases if further 
administrative action is not warranted. Analyze and recommend action on 
cases remanded by the courts. Prepares all court transcripts and 
controls and maintains all certified records of claims at the civil 
actions level.
    25. The Division of Retirement and Survivors Insurance, 
Supplemental Security Income and Health Insurance (TAHBT) serves as a 
support staff and provides advice to the Appeals Council in its review 
of decisions and dismissals involving claims to establish entitlement 
to Health Insurance benefits under Title XVIII of the Social Security 
Act, including claims for individual enrollment to participate under 
Parts A and/or B of Title XVIII and claims by hospitals, skilled 
nursing facilities and independent laboratories seeking certification 
under the Social Security Act, decisions and dismissals involving 
claims to establish entitlement and the amount of benefits in old-age, 
survivors and disability under Title II of the Social Security Act; and 
claims to establish eligibility for and benefits payable in Title XVI 
cases. Following an analysis of the record and any additional evidence 
and/or argument submitted, and applying a thorough knowledge of the 
Act, Regulations, Rulings and applicable case law, examines hearing 
decisions and other final actions of the ALJ, and requests for Appeals 
Council review, and makes recommendations to the Administrative Appeals 
Judges as to what action should be taken on cases pending before the 
Council whether before or after a civil action is filed.
    G. The Office of Policy, Planning and Evaluation (TAHC) plans, 
analyzes and develops OHA-wide policy for the hearings, appeals and 
civil actions processes. Responsible for SSA policy with respect to 
claimant representation and fees charged for their services. Manages 
the overall OHA hearings and appeals process policy communications 
system. Is responsible for OHA activity with respect to Social Security 
regulations, including developing an OHA position with respect to 
program regulations proposed by SSA components. Monitors OHA's 
implementation of program regulations governing the hearings and 
appeals process. Plans and conducts a comprehensive OHA-wide evaluation 
program designed to support OHA policy and regulatory initiatives and 
measure the overall effectiveness of the nationwide hearings and 
appeals process. Provides advice and guidance throughout OHA on matters 
involving program policies, planning and evaluation. Coordinates 
policy, planning and evaluation matters within OHA, with OGC, other SSA 
components, with HCFA and with other Federal agencies and private 
organizations. Develops and coordinates program training in conjunction 
with appropriate OHA, SSA, HCFA and OGC components. Develops and 
implements an appeals strategy, in conjunction with other OHA 
components, that identifies the issues and types of cases which OHA 
believes should be appealed. Captures court trend information for 
dissemination to other components to assist in formulating the Agency's 
litigation strategy and improving the adjudication process.
    1. The Division of Litigation Analysis and Implementation (TAHC1) 
develops and implements, in conjunction with other OHA components, an 
appeals strategy that identifies the issues and types of cases which 
OHA believes [[Page 22145]] should be appealed. Captures court trend 
information for dissemination to other components to assist in 
formulating the Agency's litigation strategy and improving the 
adjudication process. Develops and maintains a compendium of circuit 
court case law with systems-based access. Tracks pending class actions, 
forecasts potential workload impact, and makes recommendations to 
workload components regarding workload impact. Uses court trend 
information to identify and make appropriate recommendations with 
respect to areas in which policies need to be developed and/or 
clarified, new regulations need to be developed, or clarifying 
legislation should be sought. Prepares and updates significant court 
case requirements used in reviewing court cases. Uses court trend 
information to identify areas where additional training is needed or 
other measures are needed to improve defensibility. Advises OHA 
officials of significant cases and trends and of litigation issues 
which may require revision of operating instructions, and assists with 
the preparation of the instructions. Coordinates OHA's views on 
proposed Social Security Acquiescence Rulings. In response to OHA-
identified cases and to requests for appeals recommendations from the 
Litigation Staff, ODCPPEC, obtains the views of affected OHA components 
and formulates an OHA position on appeal. Maintains liaison with OGC 
and ODCPPEC to coordinate the settlement of class actions and class 
action implementation. In coordination with other OHA components, 
develops instructions for OHA implementation of class action orders, 
monitors implementation and serves as a focal point for questions from 
OHA adjudicators. Responds to requests from OGC and the ODCPPEC 
regarding information about OHA operations requested in the course of 
litigation. Coordinates OHA's response to discovery requests. 
Administers and coordinates the Freedom of Information Act and Privacy 
Act provisions for OHA.
    2. The Division of Planning and Evaluation (TAHC2) develops, 
coordinates and conducts a comprehensive OHA-wide program of studies 
and analyses of the application of and compliance with SSA and OHA 
policies and procedures in all phases of OHA's hearings and appeals 
processes and SSA's claimant representation process and the quality of 
results achieved. Provides advice and assistance to other OHA 
components in designing and implementing appropriate systems and 
procedures for collecting, recording, analyzing and evaluating data to 
assess the quality of work emanating from the hearings and appeals 
processes. Conducts studies of policy implementation within OHA. 
Identifies problem areas and deficiencies in policies. Develops 
techniques and systems for conducting evaluations of the substantive 
and technical aspects of claims throughout OHA.
    3. The Division of Policy (TAHC3) plans, develops and coordinates 
the preparation of regulations, policies and guidelines for the 
hearings, appeals, civil actions and claimant representation processes 
under Titles II, XVI and XVIII of the Social Security Act, as amended, 
and under Title IV of the Federal Coal Mine Health and Safety Act of 
1969, as amended. Ensures that operating procedures and instructions 
developed to implement the hearings and appeals process conform with 
SSA benefit program policy and OHA hearings and appeals process policy. 
Provides advisory services, consultation, and staff assistance to other 
components of OHA. Maintains ongoing liaison with SSA, HCFA, OGC and 
others with respect to program, legislative and policy matters. Reviews 
current and developing trends in administrative law and litigation; 
analyzes and prepares policy recommendations; and develops long-range 
and short-range plans for hearing and appeals policy matters and OHA's 
implementation of benefit program policy matters. Develops and 
coordinates program training in conjunction with other OHA, SSA, and 
OGC program components.
    H. The Office of Management (OM) (TAHE) provides administrative 
support to the Associate Commissioner for all management and systems 
related activities for OHA. Coordinates with the Chief Administrative 
Law Judge with respect to management, financial, materiel resources and 
systems support functions which affect field operations. Has direct 
line authority for all management and administrative support functions 
for Headquarters' components of OHA and in coordination with the Chief 
Judge, for all field components of OHA including its regional offices 
(ROs) and hearing offices nationwide. Coordinates and integrates the 
management programs and administrative planning initiatives of OHA into 
the long-range goals and objectives of SSA. Monitors OHA's progress 
toward meeting established Agency goals and makes recommendations for 
needed adjustments to enable OHA to meet these goals. Plans, directs 
and implements an EEO program within OHA. Plans, directs, administers 
and evaluates the congressional and public inquiries activities for 
OHA. Plans, directs and administers a comprehensive nationwide 
management analysis program to identify areas requiring improvement to 
enhance the quality and effectiveness of management practices and to 
assess trends in management.
    1. The Equal Employment Opportunity Staff (TAHE1) is responsible 
for OHA's Equal Opportunity program. Plans, develops, implements and 
monitors OHA's affirmative action program, and administers the EEO 
complaint process for OHA headquarters. Provides guidance for, and 
monitoring of, OHA regional EEO programs.
    2. The Division of Congressional and Public Inquiries (TAHE2) 
formulates policies, procedures and guidelines for use in responding to 
high priority correspondence from the public and congressional offices. 
Serves as the correspondence liaison staff with the Commissioner's 
Office, the Office of Communications and other SSA components.
    3. The Division of Budget and Financial Management (TAHE3) plans, 
develops and coordinates OHA's budget and financial management 
programs, advising the Director of OM and/or the Associate Commissioner 
of the financial impact of all decisions which may affect the program 
and administrative operations of the Agency. Formulates, justifies and 
presents OHA's annual and multi-year budget submissions. Reviews and 
analyzes budget requests submitted by OHA components and formulates 
OHA's financial operating plans and budget projections. Works with SSA 
budget officials to obtain the resources necessary to meet OHA goals 
and objectives. Develops all necessary applications for generating 
budget data and financial management reports. Executes and administers 
a financial management system, integrating resource management 
controls. Ensures that employment ceilings and obligations and 
expenditures of funds are in conformance with authorized allotments and 
allowances. Administers the travel and payroll function for all OHA 
headquarters components and ALJs nationwide.
    4. The Division of Materiel Resources (TAHE4) plans, directs and 
provides administrative support services in the areas of space planning 
and management; forms and records management; property management; 
equipment control and maintenance; [[Page 22146]] graphic arts; safety 
and self-protection, including emergency planning; security; 
procurement and supply; laboring services; mail and messenger services; 
motor vehicle operations; and communications systems management. 
Organizes, controls and coordinates procurement and property management 
activities, including development of specifications and requisitions 
for procurement of property, inspections of property owned or leased by 
the United States Government, and property accountability. Administers 
an occupational health and safety program in compliance with 
established health and safety concepts, regulations, standards and 
procedures. Administers security programs and inspections, and 
coordinates with local law enforcement officials to ensure protection 
of OHA property and personnel.
    5. The Division of Systems Resources (TAHE5) is the focal point for 
all OHA systems-related activities. Provides office automation and data 
processing support to all OHA components. Develops OHA's long-range 
systems goals and objectives. Provides computer programming and systems 
support for the planning, design, development and implementation of all 
OHA ADP systems. Serves as liaison with the Office of Systems on all 
matters pertaining to systems, and ensures that OHA systems efforts are 
undertaken, that projects underway are carried out successfully and 
that OHA participates fully in the SSA systems strategy.
    6. The Division of Management Analysis and Employee Development 
(TAHE6) advises the Director of OM and the Associate Commissioner in 
all management areas involving management practices, management 
analysis, operational analysis and the resolution of management/
employee concerns and problems. Plans, designs and administers 
evaluation programs and tracking systems to assess the efficiency and 
effectiveness of OHA operations in the field and headquarters. Serves 
as the focal point of contact for coordinating the General Accounting 
Office, OIG, SSA and other studies of OHA operations. Coordinates, 
develops and publishes administrative delegations of authority for OHA. 
Administers OHA's Employee Development Program. Develops and 
administers an OHA-wide program to identify training needs; develops 
mechanisms to meet identified training needs; and assesses the 
effectiveness of the OHA training program in meeting the training needs 
of managers, supervisors and employees.

Subchapter TAJ--Office of International Policy

TAJ.00  Mission
TAJ.10  Organization
TAJ.20  Functions

    Section TAJ.00  The Office of International Policy--(Mission): The 
Office of International Policy (OIP) serves as SSA's focal point for 
international program policy matters and for its participation in the 
international Social Security community. Serves as liaison to 
international agencies and associations which deal with Social Security 
matters. Negotiates international Social Security (totalization) 
agreements with foreign governments, and develops policies and 
procedures to implement the agreements. Develops and implements 
policies and procedures relating to the operation of the Social 
Security program outside the United States. Provides programs of 
training and technical consultations on Social Security and related 
fields to Social Security officials and other experts outside the 
United States. Serves as liaison with other Federal agencies, such as 
the Department of State and the Department of the Treasury, on Social 
Security program matters outside the United States.
    Section TAJ.10  The Office of International Policy--(Organization): 
The Office of International Policy, under the leadership of the 
Director of the Office of International Policy includes:
    A. The Director for International Policy (TAJ).
    B. The Immediate Office of the Director for International Policy 
(TAJ).
    C. The Division of International Program Policy and Agreements 
(TAJA).
    D. The International Activities Staff (TAJB).
    Section TAJ.20  The Office of International Policy--(Functions):
    A. The Director for International Policy (TAJ) is directly 
responsible to the Deputy Commissioner, Programs, Policy, Evaluation 
and Communications for carrying out the OIP mission and provides 
supervision to the major components of OIP.
    B. The Immediate Office of the Director for International Policy 
(TAJ) provides the Director with staff assistance on the full range of 
his/her responsibilities, helps coordinate the activities of OIP 
components, and acts as the SSA or United States Government 
representative to international organizations and world bodies involved 
with international social security matters.
    C. The Division of International Program Policy and Agreements 
(TAJA).
    1. Plans, develops and evaluates program policies and procedures 
relating to foreign claims administration, foreign evidence and 
beneficiaries and modifies policies and procedures to meet program 
requirements in foreign countries.
    2. Negotiates international Social Security (totalization) 
agreements with foreign governments and takes the actions necessary to 
secure their approval, develops policies and procedures to implement 
agreements and administers the coverage provisions of the agreements.
    3. Issues certificates of coverage to United States-based workers 
who are on temporary assignments in countries with which the United 
States has international totalization agreements to exempt them (and 
their employers) from foreign social security taxes.
    4. Interacts with various SSA components, other Federal agencies 
and governments of other countries on all foreign program matters, 
including evaluation of foreign social insurance systems for alien 
nonpayment purposes, benefit payment delivery and restrictions, 
acceptability of foreign evidence, program integrity and mutual 
assistance arrangements with other countries.
    5. Conducts legislative and regulatory reviews, studies and 
analyses of all matters relating to international policy and 
international Social Security agreements and takes necessary 
legislative or regulatory action on foreign program and agreement 
problems requiring such remedy.
    D. The International Activities Staff (TAJB).
    1. Develops and coordinates individualized programs of consultation 
and observation for foreign Social Security officials and experts in 
related fields on the United States Social Security system.
    2. Coordinates SSA's technical assistance to foreign countries in 
designing and/or modernizing existing social security systems.
    3. Serves as SSA's focal point in disseminating information about 
the United States Social Security program to foreign organizations.
    4. Plans and coordinates SSA's international travel plan, including 
providing logistical support and administering all activities relating 
to control of official passports for SSA staff travelling abroad.
    5. Plans, implements and manages SSA-hosted international 
conferences, meetings and seminars.

Subchapter TAK--Office of Policy [[Page 22147]] 

TAK.00  Mission
TAK.10  Organization
TAK.20  Functions

    Section TAK.00  The Office of Policy--(Mission): The Office of 
Policy (OP) serves as the focal point for the Agency to ensure that 
strategic policy decisions are properly translated into operational 
policies and procedures and are implemented in an effective manner. 
Coordinates the development of policies across program lines to ensure 
consistency in implementation. Develops, promulgates and reviews all 
program regulations for consistency. Reviews regulations for directly-
administered programs for consistency with statutory and congressional 
intent and with SSA policy decisions and requirements. Directs the 
clearance of regulations within the Agency and with other departments 
and agencies and the Office of Management and Budget. Develops the 
Agency's Regulatory Plan and its portion of the United Agenda of 
Federal Regulations. Is responsible for development, review and 
distribution of the Agency's instructional system. Develops and 
publishes general and special compilations of Social Security laws, 
various technical issuances and program handbooks. Ensures that 
policies are coordinated internally and that all instructional 
materials developed are compatible with overall operating policies and 
practices. Establishes policies relating to the Agency's notices to the 
public and serves as the focal point for the Agency's effort to improve 
service to the public through the issuance of clear notices. Evaluates 
the effectiveness of national policies in meeting program goals and 
recommends necessary program modifications.
    Section TAK.10  The Office of Policy--(Organization):
    The Office of Policy, under the leadership of the Associate 
Commissioner for Policy includes:
    A. The Associate Commissioner for Policy (TAK).
    B. The Deputy Associate Commissioner for Policy (TAK).
    C. The Immediate Office of the Associate Commissioner for Policy 
(TAK).
    D. The Notice Policy Staff (TAKA).
    E. The Division of Regulations and Rulings (TAKB).
    F. The Division of Directives Management (TAKC).
    Section TAK.20  The Office of Policy--(Functions):
    A. The Associate Commissioner for Policy (TAK) is directly 
responsible to the Deputy Commissioner Programs, Policy, Evaluation and 
Communications for carrying out OP's mission and provides general 
supervision to major components of OP.
    B. The Deputy Associate Commissioner for Policy (TAK) assists the 
Associate Commissioner in carrying out his/her responsibilities, and 
performs other duties that the Associate Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Policy 
(TAK) provides the Associate Commissioner and Deputy Associate 
Commissioner with staff assistance on the full range of their 
responsibilities and helps coordinate the activities of OP components.
    D. The Notice Policy Staff (TAKA) serves as the focal point for 
SSA's effort to improve service to the public through the issuance of 
clear notices. Coordinates, plans, establishes priorities and schedules 
all notice improvement activities for the Agency. Develops Agency-level 
strategies for notice improvements. Establishes the Agency's notice 
policy and develops and publishes the Agency's Notice Standards. 
Designs and writes notices and selected forms. Provides direction for 
notice content and design throughout SSA. Acts as a clearinghouse 
through which program offices submit proposed new or revised notices 
and selected forms. Assesses the impact of new notices on public 
service. Develops, plans and implements Agency efforts to get public 
feedback about notices. Maintains the language database for the Field 
Office Notice Software, both in English and Spanish. Oversees training 
for operations and program components to improve the quality of 
notices.
    E. The Division of Regulations and Rulings (TAKB) plans, develops 
and writes SSA regulations and provides for the publication of 
regulations. Performs an ongoing assessment of the regulations process 
in SSA. Coordinates, within SSA, the review and clearance of 
regulations for the claims and payment processes developed for the RSDI 
programs, the SSI program and the Black Lung Benefits programs. Ensures 
that OP has input into the regulations development process. Coordinates 
activities with SSA's Office of the General Counsel on the issuance of 
regulations. Coordinates activities with other departments and agencies 
on the issuance of regulations. Negotiates with the Office of 
Management and Budget and the Office of the Federal Register on 
regulations matters. Plans and develops Social Security Rulings to 
provide interpretations and applications of the Social Security Act. 
Coordinates the review and clearance of Social Security Rulings with 
the Office of the General Counsel, the Office of the Commissioner and 
other ODCPPEC components and arranges for their publication in the 
Federal Register.
    F. The Division of Directives Management (TAK3) directs the review, 
coordination, publication and distribution of program instructions and 
other materials in paper and electronic form to insure uniformity, lack 
of duplication and compatibility of all SSA operations, instructional 
and informational material. Also, coordinates the publication, 
distribution and warehousing of all Social Security Rulings that have 
been published in the Federal Register. Participates in determining the 
instructional needs of SSA operating personnel. Researches and develops 
processes for providing instructions digitally. Directs technical 
review of program operating instructions to insure proper integration, 
organization, clearance and audience for materials prepared by various 
SSA components for the Program Operations Manual System and related 
program guides. Coordinates publication, distribution and warehousing 
of all program instructional and related materials and directs a 
quality review of new issuances to insure proper reproduction of 
printed materials. Indexes all program instructional materials and 
determines user needs in this area. Develops and publishes general and 
special compilations of Social Security laws, various technical 
issuances and program handbooks. Participates with SSA's Systems 
organization in the design, development and ongoing administration of a 
computerized system for storing, updating, publishing and distributing 
operational instructions and materials. Coordinates with SSA's Office 
of Human Resources as appropriate. Establishes policies and guidelines 
for the distribution of SSA's program publications to the public as 
required by the Freedom of Information Act.

Subchapter TAL--Office of Communications

TAL.00  Mission
TAL.10  Organization
TAL.20  Functions

    Section TAL.00  The Office of Communications--(Mission): The Office 
of Communications (OCOMM) directs a program to develop and preserve 
working relationships with a wide variety of national organizations, 
special interest and advocacy groups, the media, Members of Congress, 
other Federal agencies and State and local governments, for purposes of 
securing understanding, cooperation and acceptance of SSA programs, 
policies [[Page 22148]] and procedures and for providing avenues of 
public participation in the decisionmaking processes of SSA. Plans, 
directs, coordinates, effects and evaluates SSA's nationwide public 
communications program, which involves interaction with other Federal 
and State agencies, and other organizations concerned with public 
communications programs and activities. Develops public information 
programs and materials to ensure public knowledge and understanding of 
protections, rights and responsibilities under the programs 
administered by SSA. Directs SSA's Satellite Communications Network 
activities. Directs the non-English communications activities within 
SSA.
    Section TAL.10  The Office of Communications--(Organization): The 
Office of Communications, under the leadership of the Associate 
Commissioner for Communications, includes:
    A. The Associate Commissioner for Communications (TAL).
    B. The Deputy Associate Commissioner for Communications (TAL).
    C. The Immediate Office of the Associate Commissioner for 
Communications (TAL).
    D. The Office of Communications Technology (TALA).
    1. The Visual Graphics and Community Affairs Staff (TALA1).
    2. The Audiovisual Media Operations Staff (TALA2).
    E. The Office of Editorial Policy and Communications (TALB).
    1. The Editorial Policy and Communications Staff (TALB1).
    2. The Special Communications Staff (TALB2).
    F. The Office of National Affairs (TALC).
    G. The Office of Regional Affairs and Special Projects (TALE).
    H. The Office of Public Inquiries (TALG).
    1. The Policy, Appraisal and Systems Group (TALG1).
    2. The Correspondence Analysis and Response Group (TALG2).
    Section TAL.20  The Office of Communications--(Functions):
    A. The Associate Commissioner for Communications (TAL) is directly 
responsible to the Deputy Commissioner, Programs, Policy, Evaluation 
and Communications for carrying out OCOMM's mission and providing 
managerial direction to the major components of OCOMM.
    B. The Deputy Associate Commissioner for Communications (TAL) 
assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for 
Communications (TAL) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities.
    D. The Office of Communications Technology (OCT) (TALA) directs and 
implements technical information communications for the Agency. 
Develops the Agency's goals and objectives for using the media to 
promote SSA programs and policies. Is responsible for the design and 
production of audiovisual and graphics materials. Utilizes state-of-
the-art technological theories, principles and methodologies in 
determining and creating the most effective means of communicating the 
Agency's information.
    1. The Visual Graphics and Community Affairs Staff (TALA1).
    a. Plans, designs and produces Agency display, presentation, media 
and photographic materials for internal and external public information 
programs.
    b. Produces materials in various media formats for the observance 
of special ceremonial events.
    c. Plans and implements a program of community liaison in the 
Baltimore/Washington metropolitan area. Maintains viable relationships 
with representatives of users of SSA programs, professional societies 
and local governments.
    2. The Audiovisual Media Operations Staff (TALA2).
    a. Plans, develops and directs electronic systems required for the 
Agency's television and audiovisual productions and management 
communications.
    b. Coordinates all technical activities related to the Agency's 
television and audiovisual production system.
    c. Plans, writes, directs and edits motion picture and television 
productions covering all aspects of Social Security for public 
information, SSA training and management information purposes.
    d. Plans, designs and coordinates satellite communication programs 
for SSA and other agencies nationwide.
    E. The Office of Editorial Policy and Communications (OEPC) (TALB) 
directs SSA's information activities to ensure public knowledge and 
understanding of programs administered by SSA. Develops and evaluates 
goals, objectives, policies, standards and guidelines for SSA public 
information needs, and carries out programs to inform the public of the 
purposes and provisions of SSA-administered programs, program changes 
and people's rights and responsibilities under these programs. Prepares 
and determines distribution of a wide variety of public information 
materials on all phases of SSA-administered programs, evaluates the 
quality of informational materials to ensure a high-quality product and 
helps in public affairs training in SSA.
    1. The Editorial Policy and Communications Staff (TALB1).
    a. Develops and evaluates goals and objectives, policies, standards 
and guidelines for SSA public information needs. Prepares public 
information workplans and SSA's National Communications objectives.
    b. Provides direction and quality control of information materials 
for the administration of SSA public affairs and public information 
programs.
    c. Writes, edits and produces a variety of public information 
materials. Provides advice and consultation to other components on 
editorial policy and methods of initiating and developing informational 
programs.
    d. Conducts editorial reviews and approves content, format and 
style of Social Security information materials for use in all media.
    e. Plans and conducts a public information management program. 
Determines public information strategies for a wide variety of public 
information materials on all phases of SSA-administered programs.
    f. Designs and conducts broad evaluation programs, incorporating 
and coordinating various evaluation methods, techniques and efforts.
    2. The Special Communications Staff (TALB2).
    a. Directs the internal communications program in SSA. Publishes a 
variety of informational materials, including a monthly national 
employee magazine and Central Office Bulletin. Prepares and edits 
administrative reports and presentations.
    b. Provides assistance to and appraises internal communications 
activities in SSA field organizations. Identifies weaknesses in 
communications SSA-wide, and recommends improvements.
    F. The Office of National Affairs (ONA) (TALC) implements and 
directs programs designed to develop and preserve working relationships 
with a wide variety of national organizations, special interest and 
advocacy groups, other Federal agencies and State and local 
governments. Presents, explains, [[Page 22149]] advocates and defends 
the views and objectives of SSA. Provides the avenue for bringing the 
views and opinions of influential organizations into the Agency. Is 
responsible for reviewing and considering the validity of SSA-related 
issues and concerns raised by a variety of external sources and 
recommending changes or referring the matter to other SSA components 
for further study. Facilitates operational dealings between these 
organizations and other SSA components.
    G. The Office of Regional Affairs and Special Projects (ORASP) 
(TALE) provides onsite leadership and direction to the regional SSA 
public communications program. Analyzes and evaluates regional public 
communications activities and issues national public communications 
policies. Plans and coordinates the development of regional policies, 
directives and procedures concerning the relationships of SSA programs 
to public and private welfare and community service programs. Oversees 
the regional public information program. Prepares and disseminates 
public information materials. Coordinates the development and 
implementation of regional information and referral programs. Advises 
the Regional Public Affairs Officers in carrying out SSA public 
information policy, plans and activities. Provides guidance and assists 
in interpreting, analyzing and evaluating public communications/public 
information needs of the regions. Coordinates workgroups representing 
SSA components for the purpose of solving complex problems resulting 
from adverse impacts of SSA programs and program service delivery on 
special groups or the general public.
    H. The Office of Public Inquiries (OPI) (TALG) provides a central 
receipt, control, acknowledgement, response, and referral program for 
all public inquiries. Develops correspondence policy and procedure and 
guide language on recurring topics and issues for use throughout the 
Agency.
    1. The Policy, Appraisal and Systems Group (PASG) (TALG1) develops 
policy and procedures concerning the style, control, workflow and 
signature of correspondence, and disseminates the information to 
headquarters components. Performs a pre-release quality review of final 
replies prepared in OPI to ensure that they are well-written, accurate 
and responsive. Designs and administers OPI's electronic correspondence 
management system and provides support to system users. Directs surveys 
and analyses to increase the effectiveness of the correspondence 
workflow process throughout SSA.
    2. The Correspondence Analysis and Response Group (CARG) (TALG2) 
collects, stores and maintains information needed to respond 
congressional, White House and public inquiries. Prepares responses in 
conformance with SSA standards, policies and procedures. Performs 
correspondence receipt, screening, imaging, routing and letterwriting 
functions. Identifies sensitive inquiries and trends and reports them 
to appropriate officials. Receives and responds to telephone inquiries.

Subchapter TAN--Office of Research and Statistics

TAN.00  Mission
TAN.10  Organization
TAN.20  Functions

    Section TAN.00  The Office of Research and Statistics--(Mission): 
The Office of Research and Statistics (ORS) is responsible for 
providing information on the effects on individuals and the economy of 
programs operated by SSA and the interactions among these programs, 
other tax and income-transfer programs and economic, social and 
demographic forces. Plans and directs a continuing program of economic 
and social research to evaluate the effectiveness of national policies 
in meeting program goals.
    Section TAN.10  The Office of Research and Statistics--
(Organization): The Office of Research and Statistics under the 
leadership of the Associate Commissioner, Office of Research and 
Statistics, includes:
    A. The Associate Commissioner, Office of Research and Statistics 
(TAN).
    B. The Deputy Associate Commissioner, Office of Research and 
Statistics (TAN).
    C. The Immediate Office of the Associate Commissioner, Office of 
Research and Statistics (TAN).
    D. The Publications Staff (TANA).
    E. The Division of Program Analysis (TANB).
    F. The Division of Economic Research (TANC).
    G. The Division of Earnings Statistics and Analysis (TANE).
    H. The Division of Retirement, Survivors, Disability Insurance 
Research Statistics (TANG).
    I. The Division of SSI Analysis/Management Statistical Support 
(TANH).
    J. The Disability Research Staff (TANJ).
    Section TAN.20  The Office of Research and Statistics--(Functions):
    A. The Associate Commissioner, Office of Research and Statistics 
(TAN) is directly responsible to the Deputy Commissioner for Programs, 
Policy, Evaluation and Communications for carrying out ORS' mission, 
and providing general supervision to the major components of ORS.
    B. The Deputy Associate Commissioner, Office of Research and 
Statistics (TAN) assists the Associate Commissioner in carrying out 
his/her responsibilities and performs other duties the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner, Office of 
Research and Statistics (TAN) provides the Associate Commissioner and 
Deputy Associate Commissioner with staff assistance on the full range 
of their responsibilities and helps coordinates the activities of ORS 
components.
    D. The Publications Staff (TANA).
    1. Advises ORS on the development, organization and presentation of 
research and statistical studies.
    2. Publishes and distributes these studies to national and 
international audiences.
    3. Assesses informational needs of SSA staff, staff in other 
Government agencies, the social science research community and the 
public for data and findings from the ORS research program.
    E. The Division of Program Analysis (TANB).
    1. Plans, designs and conducts surveys of program target groups and 
performs policy-relevant research.
    2. Analyzes the impact of proposed policy options, legislative 
proposals and special high-priority issues and prepares briefing 
materials for SSA administrators.
    3. Plans, conducts and publishes the results of cross-national 
research on social security programs worldwide.
    F. The Division of Economic Research (TANC).
    1. Plans, directs and executes issue-oriented research to provide 
information about relationships between the Social Security program, 
the economy and other aspects of society.
    2. Makes program revenue projections and interprets changing 
demographic and economic trends as they relate to the broad field of 
economic security and to overall economic and social policy.
    3. Studies such major areas as: Social Security financing, economic 
impacts of Social Security, income maintenance, effect of Social 
Security on lifetime income redistribution, alternative measures of 
income adequacy, and labor market and retirement behavior.
    G. The Division of Earnings Statistics and Analysis (TANE).
    1. Plans, coordinates and directs the preparation of statistical 
and analytical [[Page 22150]] data pertaining to earnings, employment 
and employer classification. Analyzes these data with emphasis on 
demographic, economic, social and program characteristics. These data 
are used to support program and legislative planning and serve as 
important sources for program evaluation, research and administrative 
information within SSA, and for research by other Federal and State and 
local government agencies, universities, and private research 
organizations.
    2. Provides ORS and other SSA researchers with support in the 
development of social science survey data linked with SSA 
administrative record data.
    H. The Division of Retirement, Survivors and Disability Insurance 
Research Statistics (TANG).
    1. Plans, coordinates and directs the preparation of statistical 
and analytical data pertaining to RSDI claims and benefits provisions 
of Title II of the Social Security Act. Analyzes these data with 
emphasis on demographic, economic, social and program characteristics. 
These data are used to support program and legislative planning and 
serve as important sources for program evaluation, research and 
administrative information within SSA, and for research by other 
Federal and State and local government agencies, universities and 
private research organizations.
    I. The Division of SSI Analysis/Management Statistical Support 
(TANH).
    1. Plans, coordinates and directs the preparation of statistical 
and analytical data pertaining to the Supplemental Security Income 
provisions of Title XVI of the Social Security Act. Analyzes these data 
with emphasis on demographic, economic, social and program 
characteristics. These data are used to support program and legislative 
planning and serve as important sources for program evaluation, 
research and administrative information within SSA and for research by 
other Federal and State and local government agencies, universities and 
private research organizations.
    2. Provides management statistical services to SSA operating and 
policy components, including such activities as the development of 
general purpose and customized field office samples, development of 
work sampling systems and quality assurance systems, and the design and 
analysis of operational pilot studies. Provides support for the 
development and use of mathematical models and statistical methods.
    J. The Disability Research Staff (TANJ).
    1. Plans, directs and implements a wide range of studies and 
analyses, utilizing data from surveys and administrative records, on 
the national disabled population, disability applicants and disability 
beneficiaries.
    2. Develops research in response to DI program issues.
    3. Maintains and develops research surveys and administrative data 
files used in the analysis of disability data.

Subchapter TAP--Office of Program Benefits Policy

TAP.00  Mission
TAP.10  Organization
TAP.20  Functions

    Section TAP.00  The Office of Program Benefits Policy--(Mission): 
The Office of Program Benefits Policy (OPBP) provides SSA-wide 
leadership and direction to the development, coordination and 
promulgation of RSI and SSI policies and procedures. Develops, 
coordinates and evaluates the program and issues the operational 
policies, standards and instructions for the RSI and SSI programs. 
Develops and issues policies and guidelines for use by State and 
Federal organizations which implement the SSI provision. Develops 
agreements with the States and other agencies that govern State 
supplementation programs, Medicaid eligibility, data exchange programs, 
food stamps and fiscal reporting processes. Plans and directs 
continuing performance evaluation and economic and social survey 
programs to evaluate the current impact and future needs of the RSI and 
SSI programs.
    Section TAP.10  The Office of Program Benefits Policy--
(Organization): The Office of Program Benefits Policy, under the 
leadership of the Associate Commissioner for Program Benefits Policy 
includes:
    A. The Associate Commissioner for Program Benefits Policy (TAP).
    B. The Deputy Associate Commissioner(s) for Program Benefits Policy 
(TAP).
    C. The Immediate Office of the Associate Commissioner for Program 
Benefits Policy (TAP).
    D. The Division of Benefit Continuity (TAPA).
    E. The Division of Coverage (TAPB).
    F. The Division of Entitlement (TAPC).
    G. The Division of Payment Policy (TAPE).
    H. The Division of Program Requirements Policy (TAPG).
    I. The Division of Program Management, Research and Demonstration 
(TAPH).
    Section TAP.20  The Office of Program Benefits Policy--(Functions):
    A. The Associate Commissioner for Program Benefits Policy (TAP) is 
directly responsible to the Deputy Commissioner, Programs, Policy, 
Evaluation and Communications for carrying out OPBP's mission and 
provides general supervision to the major components of OPBP.
    B. The Deputy Associate Commissioner(s) for Program Benefits Policy 
(TAP) assists the Associate Commissioner in carrying out his/her 
responsibilities and performs other duties as the Associate 
Commissioner may prescribe.
    C. The Immediate Office of the Associate Commissioner for Program 
Benefits Policy (TAP) provides the Associate Commissioner and Deputy 
Associate Commissioner with staff assistance on the full range of their 
responsibilities and helps coordinate the activities of OPBP 
components.
    D. The Division of Benefit Continuity (TAPA).
    1. Plans, develops and evaluates the operational policies, 
standards and instructions and provides guidance to field components on 
issues related to the retirement and survivors insurance program and 
common to one or more of the other SSA programs in the area of benefit 
continuity.
    2. Develops, issues and evaluates guidelines, directives, 
instructions and operating procedures for such areas as work notices, 
annual and monthly earnings tests, suspensions and terminations, 
governmental pension offset and enforcement and beneficiary compliance, 
overpayments, underpayments, recovery and waiver, garnishment, payment 
delivery, onsite review, accounting, representative payee selection, 
advance notice, capability/incapability and use and misuse.
    E. The Division of Coverage (TAPB).
    1. Plans, develops and evaluates the operational policies, 
standards and instructions and provides guidance to field components on 
issues related to the retirement and survivors insurance program and 
common to one or more of the other SSA programs in the area of 
coverage.
    2. Develops and issues guidelines, directives, instructions and 
operating procedures for such coverage and employment subject areas as 
wages, coverage and exceptions, anti-poverty programs, earnings records 
and earnings records discrepancies, coverage aspects of international 
agreements, self-employment status and income, religious exemptions, 
State and local coverage and statutes of limitations.
    F. The Division of Entitlement (TAPC). [[Page 22151]] 
    1. Plans, develops and evaluates the operational policies, 
standards and instructions and provides guidance to field components on 
issues related to the retirement and survivors insurance program and 
common to one or more of the other SSA programs in the area of 
entitlement.
    2. Develops and issues guidelines, directives, instructions and 
operating procedures for such entitlement subject areas as 
applications, insured status, veterans' benefits, railroad employment, 
family relationships, dependency and support, evidence, school 
attendance, indexing of earnings, primary insurance amount computation, 
reduction of benefits for age, family maximums, saving clauses, 
recomputations and recalculations of benefits, period of disability 
computations, awards, disallowances and abatements of claims, earnings 
records, claims application forms, administrative finality, 
adjudicative standards, evidence, documentation, conspicuous 
characteristics and social security numbers.
    G. The Division of Payment Policy (TAPE).
    1. Plans, develops and evaluates the operational policies, 
standards and instructions and provides guidance to field components on 
issues related to the supplemental security income program in the area 
of payment policy.
    2. Develops and issues guidelines, directives, instructions and 
operating procedures for such payment policy subject areas as 
redeterminations, SSI notices, SSI appeals and overpayments/ 
underpayments matching and interfaces, mandatory and optional State 
supplemental payments, pass through of rate increases, monitoring of 
fiscal information systems with the States, maintenance of State 
agreements, food stamps, Medicaid, State assistance reimbursements, 
energy assistance, State data exchange systems and postadjudicative 
issues.
    H. The Division of Program Requirements Policy (TAPG).
    1. Plans, develops and evaluates the operational policies, 
standards and instructions and provides guidance to field components on 
issues related to the supplemental security income program in the area 
of program requirements policy.
    2. Develops and issues guidelines, directives, instructions and 
operating procedures for such program requirements subject areas as 
individual/couple/child eligibility status, in-kind income, support and 
maintenance, in-kind living arrangements, institutionalization, special 
classifications of income and medical social services, generic income 
issues, deeming of income and resources, computation of income, certain 
grandfather clauses, special sponsored alien deeming, color of law 
alien status, presence in the United States, generic resources issues, 
trust policy, filing for other benefit requirements and property 
essential for self-support.
    I. The Division of Program Management, Research and Demonstration 
(TAPH).
    1. Designs, manages and conducts studies to measure the impact and 
effectiveness of the supplemental security income and the retirement 
and survivors insurance program policies, procedures and programs on 
the population.
    2. Establishes, maintains and operates statistical program data 
base extract systems to provide program information for internal and 
external use; develops functional specifications and programs; 
validates output; and assists requestors in verifying final product.
    3. Conducts retirement and survivors insurance and supplemental 
security income research programs based on administrative records and 
State and Federal data to formulate and evaluate policies and the 
impact of legislation, to reduce errors, to implement redetermination 
requirements, and to improve program implementation.
    4. Manages demonstration cooperative agreements and initiatives to 
target special populations and program issues. Evaluates the 
effectiveness of demonstrations and initiatives and develops new and 
revised policies and procedures to implement program improvements.
    5. Coordinates and directs assignments and projects related to 
program redesign and systems modernization efforts, including 
development of program specifications for expert systems. Formulates, 
plans and implements computer programs and other automation activities 
in support of program policy, research and administrative needs.
    6. Develops and issues guidelines, directives, instructions and 
operating procedures for SSI applications policy, including protective 
filing and advance filing and SSI work incentive provisions, including 
plans for achieving self-support and 1619 provisions.

Subchapter TAQ--Office of Policy Analysis and Evaluation

TAQ.00  Mission
TAQ.10  Organization
TAQ.20  Functions

    Section TAQ.00  The Office of Policy Analysis and Evaluation--
(Mission): The Office of Policy Analysis and Evaluation (OPAE) conducts 
a comprehensive program to analyze cross-cutting policy issues, provide 
analytic support to external commissions and evaluate current and 
proposed social welfare policy.
    Section TAQ.10  The Office of Policy Analysis and Evaluation--
(Organization): The Office of Policy Analysis and Evaluation, under the 
leadership of the Director of the Office of Policy Analysis and 
Evaluation, includes:
    A. The Director of the Office of Policy Analysis and Evaluation 
(TAQ).
    B. The Immediate Office of the Director of the Office of Policy 
Analysis and Evaluation (TAQ).
    Section TAQ.20  The Office of Policy Analysis and Evaluation--
(Functions):
    A. The Director of the Office of Policy Analysis and Evaluation 
(TAQ) is directly responsible to the Deputy Commissioner, Programs, 
Policy, Evaluation and Communications for carrying out OPAE's mission 
and providing managerial direction to the major components of OPAE.
    B. The Immediate Office of the Director of the Office of Policy 
Analysis and Evaluation (TAQ) provides the Director with staff 
assistance on the full range of his/her responsibilities.
    1. Provides analyses of complex and cross-cutting policy issues, 
ensuring the consideration of available knowledge, commissions analyses 
to fill knowledge gaps and to synthesize available research and 
develops options and recommendations for Agency action.
    2. Serves as a link between SSA and the external social welfare 
research and policymaking communities.
    3. Coordinates analytic support for major external commissions and 
studies relating to Social Security and Supplemental Security Income 
program policy.
    4. Evaluates the effectiveness and appropriateness of current and 
proposed social welfare policy to assess what implications may exist 
regarding future directions of Social Security and Supplemental 
Security Income programs.
    This statement amends part T of the Statement of the Organization, 
Functions and Delegations of Authority which covers the Social Security 
Administration (SSA). Notice is given of the establishment of the 
Office of the Deputy Commissioner, Legislation and Congressional 
Affairs (DCLCA) (TB) at the first level below the Commissioner. Notice 
is further given of the establishment of the Disability 
[[Page 22152]] Insurance Program Staff, the Congressional Relations 
Staff, the Supplemental Security Income (SSI) Program Staff, the Old 
Age and Survivors Insurance (OASI) Benefits Staff and the Program 
Administration and Financing Staff. The new chapter reads as follows:
    Section TB.00  The Office of the Deputy Commissioner, Legislation 
and Congressional Affairs--(Mission): The Office of the Deputy 
Commissioner, Legislation and Congressional Affairs develops and 
conducts the legislative program of SSA, serves as the focal point for 
all legislative activity in SSA, analyzes legislative and regulatory 
initiatives and develops specific positions and amendments. The Office 
evaluates the effectiveness of programs administered by SSA in terms of 
legislative needs, and analyzes and develops recommendations on related 
income maintenance, social service and rehabilitation program 
proposals, particularly those which may involve coordination with SSA-
administered programs, and on other methods of providing economic 
security. It provides advisory service to SSA officials on legislation 
of interest to SSA pending in Congress. It also provides legislative 
drafting to officials within the Executive Branch, congressional 
committees, individual Members of Congress and private organizations 
interested in Social Security legislation. It establishes and maintains 
a working relationship with all Members of Congress. It serves as SSA's 
information gathering and dissemination staff on congressional 
activities affecting SSA programs and handles certain claims and 
administrative matters that are particularly urgent or sensitive to 
Members of Congress.
    Section TB.10  The Office of the Deputy Commissioner, Legislation 
and Congressional Affairs--(Organization): The Office of the Deputy 
Commissioner, Legislation and Congressional Affairs, under the 
leadership of the Deputy Commissioner for Legislation and Congressional 
Affairs, includes:
    A. The Deputy Commissioner for Legislation and Congressional 
Affairs (TB).
    B. The Assistant Deputy Commissioner for Legislation and 
Congressional Affairs (TB).
    C. The Immediate Office of the Deputy Commissioner for Legislation 
and Congressional Affairs (TBA).
    D. The Disability Insurance Program Staff (TBB).
    E. The Congressional Relations Staff (TBC).
    F. The Supplemental Security Income (SSI) Program Staff (TBE).
    G. The Old Age and Survivors Insurance (OASI) Benefits Staff (TBG).
    H. The Program Administration and Financing Staff (TBH).
    Section TB.20  The Office of the Deputy Commissioner, Legislation 
and Congressional Affairs--(Functions):
    A. The Deputy Commissioner for Legislation and Congressional 
Affairs (TB) is directly responsible to the Commissioner for carrying 
out DCLCA's mission and providing general supervision to the major 
components of DCLCA.
    B. The Assistant Deputy Commissioner for Legislation and 
Congressional Affairs (TB) assists the Deputy Commissioner in carrying 
out his/her responsibilities and performs other duties as the Deputy 
Commissioner may prescribe.
    C. The Immediate Office of the Deputy Commissioner for Legislation 
and Congressional Affairs (TBA) provides the Deputy Commissioner and 
Assistant Deputy Commissioner with staff assistance on the full range 
of their responsibilities, including the legislative reference 
function. The legislative reference function:
    1. Tracks legislative bills, highlights items of interest from the 
Congressional Record and other publications for DCLCA and SSA's 
Executive Staff and provides support for other DCLCA and SSA components 
at congressional hearings.
    2. Assists individual Members of Congress and their staffs and 
congressional committee staffs by responding to requests for 
information on pending and proposed Social Security legislation, 
related legislative proposals and the legislative history of the Social 
Security program.
    3. Reviews legislative proposals for consistency with existing 
program goals, philosophy and program requirements.
    D. The Disability Insurance Program Staff (TBB).
    1. Develops and explains disability insurance (DI) program 
principles and philosophy.
    2. Reviews proposed regulations dealing with the DI program to 
assure consistency with policy requirements and decisions.
    3. Develops and evaluates legislative proposals for changes in the 
DI program, the SSA hearings and appeals process and other matters.
    4. Provides technical and advisory services to other agencies 
within the Executive Branch, congressional committees, State officials 
and private organizations having an interest in the DI program, the SSA 
hearings and appeals process and other matters.
    E. The Congressional Relations Staff (TBC).
    1. Develops and preserves working relationships with Members of 
Congress covering the full range of program and administrative matters.
    2. Serves as consultant to the Deputy Commissioner, DCLCA with 
regard to establishing and maintaining effective congressional 
relationships.
    3. Maintains productive relationships with all members on behalf of 
the Agency. Conducts dialogue on a routine basis, and participates in 
negotiations on highly sensitive matters with members.
    F. The Supplemental Security Income (SSI) Program Staff (TBE).
    1. Develops and explains SSI program principles and philosophy.
    2. Studies the SSI program interrelationships with Social Security 
income maintenance, child support enforcement, food stamps, employment 
and other Federal, State and local programs and recommends methods for 
coordinating these programs.
    3. Reviews regulations dealing with the SSI program for the aged, 
blind and disabled to ensure consistency with policy requirements and 
decisions.
    4. Develops and evaluates legislative proposals for changes in the 
SSI program.
    5. Provides technical and advisory services to other agencies 
within the Executive Branch, congressional committees and individual 
Members of Congress, State officials and private organizations having 
an interest in the SSI program.
    G. The Old Age and Survivors Insurance (OASI) Benefits Staff (TBG).
    1. Develops and explains retirement and survivors insurance (RSI) 
program principles and philosophy.
    2. Develops and evaluates legislative proposals for changes in the 
areas of retirement and survivors benefits and coverage.
    3. Provides analytical support on broad programmatic issues, 
including eligibility requirements for dependents' and survivors' 
benefits, the level of Social Security benefits, value of benefits in 
relation to contributions, benefit computation methods, which 
dependents should receive benefits and the establishment of priority 
among these dependents.
    4. Reviews proposed regulations dealing with RSI issues, such as 
Social Security coverage, the retirement earnings test, insured status 
and the definition of employment and wages to assure cross-program 
consistency with policy requirements and decisions.
    5. Provides technical and advisory services to other agencies 
within the [[Page 22153]] Executive Branch, congressional committees 
and individual Members of Congress, State officials and private 
organizations having an interest in RSI and Social Security coverage 
issues.
    H. The Program Administration and Financing Staff (TBH).
    1. Develops and explains Social Security program principles and 
philosophy.
    2. Provides analytical support on broad programmatic issues, 
including tax rates, alternative methods of financing trust fund 
operations, service to the public, Social Security numbers, taxation of 
benefits, alien suspension, and debt management.
    3. Identifies and analyzes far-reaching economic, political and 
societal issues that impact/influence the development and modification 
of Social Security program policies and procedures.
    4. Recommends methods for coordinating the protection afforded 
under Social Security with that afforded under other public and private 
benefit programs.
    5. Reviews proposed regulations dealing with interprogram 
relationships to assure cross-program consistency with policy 
requirements and decisions.
    6. Provides technical and advisory services to other agencies 
within the Executive Branch, congressional committees and individual 
Members of Congress, State officials and private organizations having 
an interest in interprogram relationships.

    Dated: March 31, 1995.
Shirley S. Chater,
Commissioner of Social Security.
[FR Doc. 95-10626 Filed 5-3-95; 8:45 am]
BILLING CODE 4190-29-P