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**UNITED STATES**

**SECURITIES AND EXCHANGE COMMISSION**

**WASHINGTON, D.C. 20549**

 

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**FORM 10-K/A**

** **

**(Amendment No. 3)**

 

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**(Mark One)**

 

| **x** | **ANNUAL   REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE   ACT OF 1934** |
|-------|--------------------------------------------------------------------------------------------------------|

 

**For the fiscal year ended December 31, 2012.**

 

**OR**

 

| **o** | **TRANSITION   REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE   ACT OF 1934** |
|-------|------------------------------------------------------------------------------------------------------------|

 

**For the transition period from            to             .**

 

**Commission File Number: 001-33739**

 

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**STREAM GLOBAL SERVICES, INC.**

(Exact name of registrant as specified in its charter)

 

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| **Delaware**                                                     | ** ** | **26-0420454**                       |
|------------------------------------------------------------------|------------|--------------------------------------|
| (State or Other Jurisdiction of   Incorporation or Organization) |       | (I.R.S. Employer Identification No.) |

 

| **3285 Northwood Circle****Eagan, Minnesota** | ** ** | **55121**  |
|-----------------------------------------------|------------|------------|
| (Address of Principal Executive Offices)      |       | (Zip Code) |

 

**(651) 288-2979**

(Registrant’s Telephone Number, Including Area Code)

 

Securities Registered Pursuant to Section 12(b) or 12(g) of the Act:**None**

 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes o No x

 

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes x No o

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes o No x

 

We are a voluntary filer of reports required of companies with public securities under Sections 13 or 15(d) of the Securities Exchange Act of 1934 and pursuant to the terms of our bond indenture, we have filed all reports which would have been required of us during the past 12 months had we been subject to such provisions.

 

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

 

| Large Accelerated Filer o      |   | Accelerated Filer o              |
|-----------------------------------------------|--------|--------------------------------------------|
|                                          |   |                                       |
| Non-accelerated Filer o                  |   | Smaller reporting company x |
| (Do not check if a smaller reporting company) |   |                                       |

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No x

 

As of June 30, 2012, the last business day of the registrant’s most recently completed second fiscal quarter, there was no established public trading market for the common stock of the registrant and therefore an aggregate market value of the registrant’s common stock is not determinable.

 

There were 1,000 shares of the Registrant’s common stock, $0.001 par value per share, issued and outstanding as of April 26, 2013.

 

 

 

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**STREAM GLOBAL SERVICES, INC.**

 

**2012 FORM 10-K/A ANNUAL REPORT**

 

**TABLE OF CONTENTS**

 
| ** **       | ** ** | **Page**                                  |
|------------------|------------|-------------------------------------------|
|             |       |                                      |
| EXPLANATORY NOTE | 2          |
|             |       |
| PART IV     | 3          |
|             |       |                                      |   |
|             | Item 15.   | Exhibits,   Financial Statement Schedules | 3 |
|             |       |                                      |
| SIGNATURES       | 7          |

 

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**EXPLANATORY NOTE**

 

On February 26, 2013, Stream Global Services, Inc. (“we,” “us,” “Stream,” the “Company” or “SGS”) filed its Annual Report on Form 10-K for the year ended December 31, 2012 (the “Original Filing”), with the Securities and Exchange Commission (the “SEC”). On April 29, 2013, we filed Amendment No. 1 to the Original Filing (“Amendment No. 1”) and on June 3, 2013 we filed Amendment No. 2 to Amendment No. 1 (“Amendment No. 2”). This Amendment No. 3 to Form 10-K (this “Amendment”) on Form 10-K/A is being filed solely to file unredacted versions of Exhibits 10.2 and 10.4, each of which had previously been filed with portions ommitted pursuant to our request for confidential treatment.

 

This Form 10-K/A amends only information in Part IV, Item 15. (Exhibits, Financial Statement Schedules). All other items as presented in the Original Filing, as amended by Amendment No. 1 and Amendment No. 2, are unchanged. Except for the foregoing amended information, this Amendment does not amend, update or change any other information presented in the Original Filing, Amendment No. 1 or Amendment No. 2. Those sections of the Original Filing, Amendment No. 1 and Amendment No. 2 that are not addressed  by this Amendment are not amended by this filing.. This Amendment continues to speak only as of the date of the Original Filing and it has no impact on the Company’s previously reported audited financial statements and notes thereto as of December 31, 2012. Furthermore, except to the extent stated herein, we have not updated the information in the Original Filing, Amendment No. 1 or Amendment No. 2, and this Amendment does not reflect events occurring after the filing of the Original Filing. Accordingly, this Amendment should be read in conjunction with the Original Filing, Amendment No.1 and Amendment No. 2, as well as the Company’s other filings made with the SEC pursuant to Section 13(a) or 15(d) of the Exchange Act subsequent to the filing of the Original Filing, as information in such filings may update or supersede certain information contained in the Original Filing, Amendment No. 1 and/or Amendment No. 2.

 

In addition, pursuant to Rule 12b-15 of the Securities Exchange Act of 1934, this Form 10-K/A contains new certifications by our principal executive officer and principal financial officer, filed as exhibits hereto.

 

**CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS**

 

This Amendment includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, or the Exchange Act. We have based these forward-looking statements on our current expectations and projections about future events. These forward-looking statements are subject to known and unknown risks, uncertainties and assumptions about us that may cause our actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “may,” “should,” “could,” “would,” “expect,” “intend,” “plan,” “target,” “goal,” “anticipate,” “believe,” “estimate,” “continue,” or the negative of such terms or other similar expressions. Factors that might cause or contribute to such a discrepancy include, but are not limited to, those described in Item 1A, “Risk Factors,” of the Original Filing and in our other filings with the SEC.

 

Except as required by applicable law, including the securities laws of the United States and the rules and regulations of the SEC, we explicitly disclaim any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise to reflect actual results or changes in factors or assumptions affecting such forward-looking statements. You are advised, however, to consult any further disclosure we make in our reports filed with the SEC.

 

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**PART IV**

 

**Item 15. Exhibits, Financial Statement Schedules**

 
| **Exhibit No.** | ** ** | **Description**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
|----------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2.1                  |       | Agreement   for the sale and purchase of shares in the share capital of LBM Holdings   Limited, dated as of February 19, 2013, by and among, the Sellers, the   Minority Sellers, and SGS Netherlands Investment Corporation B.V. (filed as   Exhibit 2.1 to the Registrant’s Current Report on Form 8-K (File   No. 001-33739), as filed with the SEC on February 22, 2013 and   incorporated herein by reference).                                                        |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 3.1                  |       | Fourth   Amended and Restated Certificate of Incorporation of the Registrant adopted   on April 27, 2012 (filed as Exhibit 3.1 to the Registrant’s Current   Report on Form 8-K (File No. 001-33739), as filed with the SEC on   April 27, 2012 and incorporated herein by reference).                                                                                                                                                                                      |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 3.2                  |       | Fourth   Amended and Restated By-Laws of the Registrant (filed as Exhibit 3.2 to   the Registrant’s Current Report on Form 8-K (File No. 001-33739),   as filed with the SEC on April 27, 2012 and incorporated herein by   reference).                                                                                                                                                                                                                                          |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 4.1                  |       | Indenture,   dated as of October 1, 2009, among the Registrant, the Guarantors named   therein and Wells Fargo Bank, National Association, as Trustee, governing the   11.25% Senior Secured Notes due 2014, including the form of 11.25% Senior   Secured Notes due 2014 (filed as Exhibit 4.1 to the Registrant’s Current   Report on Form 8-K (File No. 001-33739), as filed with the SEC on   October 5, 2009 and incorporated herein by reference).                    |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 4.2                  |       | Security   Agreement, dated as of October 1, 2009, among the Registrant, the other   Guarantors listed on the signature pages thereto and Wells Fargo   Foothill, LLC (filed as Exhibit 4.3 to the Registrant’s Current Report   on Form 8-K (File No. 001-33739), as filed with the SEC on   October 5, 2009 and incorporated herein by reference).                                                                                                                   |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 4.3                  |       | Security   Agreement, dated as of October 1, 2009, among the Registrant, the other   Guarantors listed on the signature pages thereto and Wilmington Trust   FSB (filed as Exhibit 4.4 to the Registrant’s Current Report on   Form 8-K (File No. 001-33739), as filed with the SEC on   October 5, 2009 and incorporated herein by reference).                                                                                                                        |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 4.4                  |       | Collateral   Trust Agreement, dated as of October 1, 2009, among the Registrant, the   Guarantors from time to time party thereto, Wells Fargo Bank, National   Association, as Trustee, the other Secured Debt Representatives from time to   time party thereto and Wilmington Trust FSB (filed as Exhibit 4.5 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739), as   filed with the SEC on October 5, 2009 and incorporated herein by   reference). |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 4.5                  |       | Lien   Subordination and Intercreditor Agreement, dated as of October 1, 2009,   among the Registrant, the subsidiaries of the Registrant listed on the   signature pages thereto, Wells Fargo Foothill, LLC and Wilmington Trust   FSB (filed as Exhibit 4.6 to the Registrant’s Current Report on   Form 8-K (File No. 001-33739), as filed with the SEC on   October 5, 2009 and incorporated herein by reference).                                                 |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.1                 |       | [Intentionally Omitted]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.2†*          |       | 2012 Management Incentive Plan (MIP) —   Corporate SG&A for Managers and Above effective January 1, 2012.                                                                                                                                                                                                                                                                                                                                                                                   |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.3                 |       | [Intentionally Omitted]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.4†*          |       | 2012 EVP Global Sales Compensation Plan.                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.5*                |       | Employment   Agreement between the Registrant and Kathryn V. Marinello, dated   October 24, 2012 (filed as Exhibit 10.1 to the Registrant’s Current   Report on Form 8-K (File No. 001-33739), as filed with the SEC on   October 26, 2012 and incorporated herein by reference).                                                                                                                                                                                           |
|                 |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| 10.6*                |       | Employment   Agreement, dated as of January 13, 2011, by and between Brian Delaney   and Stream Global Services, Inc. (filed as Exhibit 10.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739), as   filed with the Securities and Exchange Commission on January 14, 2011   and incorporated herein by reference).                                                                                                                                |

 

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| 10.7*  |   | Employment   Agreement, dated as of June 27, 2011, by and between Gregory Hopkins and   Stream Global Services, Inc. (filed as Exhibit 10.6a to the   Registrant’s Annual Report on Form 10-K for the year ended   December 31, 2011 (File No. 001-33739), as filed with the SEC on   February 29, 2012 and incorporated herein by reference). |
|--------|--------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.8*  |   | Letter   Amendment to Employment Agreement by and between Gregory Hopkins and   Registrant dated March 14, 2012 (filed as Exhibit 10.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739), as   filed with the SEC on March 19, 2012 and incorporated herein by   reference).                                                         |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.9*# |   | Employment   Letter Agreement, dated as of January 28, 2011, as amended on   November 6, 2012, by and between Michael Henricks and Stream Global   Services, Inc.                                                                                                                                                                                                       |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.10* |   | Employment   Agreement between the Registrant and Dennis Lacey, dated December 15,   2009 (filed as Exhibit 10.1 to the Registrant’s Current Report on   Form 8-K (File No. 001-33739), as filed with the SEC on   December 21, 2009 and incorporated herein by reference).                                                                              |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.11* |   | Separation   Agreement, dated as of July 8, 2011, by and between Robert Dechant and   Stream Global Services, Inc. (filed as Exhibit 10.1 to the   Registrant’s Quarterly Report on Form 10-Q for the quarter ended   June 30, 2011 (File No. 001-33739), as filed with the SEC on   August 3, 2011 and incorporated herein by reference).     |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.12* |   | Separation   Agreement, dated as of March 8, 2011, by and between Sheila M. Flaherty   and Stream Global Services, Inc. (filed as Exhibit 10.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739), as   filed with the SEC on March 14, 2011 and incorporated herein by   reference).                                            |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.13* |   | 2008   Stock Incentive Plan, as amended (filed as Annex C to the Registrant’s   Definitive Information Statement (File No. 001-33739), as filed with the   SEC on September 4, 2009 and incorporated herein by reference).                                                                                                                                         |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.14* |   | Form of   Incentive Stock Option Agreement under the 2008 Stock Incentive Plan (filed   as Exhibit 10.1 to the Registrant’s Quarterly Report on Form 10-Q   for the quarter ended September 30, 2009 (File No. 001-33739), as   filed with the SEC on November 6, 2009 and incorporated herein by   reference).                                     |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.15* |   | Form of   Non-Statutory Stock Option Agreement under the 2008 Stock Incentive Plan   (filed as Exhibit 10.2 to the Registrant’s Quarterly Report on   Form 10-Q for the quarter ended September 30, 2009 (File   No. 001-33739), as filed with the SEC on November 6, 2009 and   incorporated herein by reference).                                 |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.16* |   | Form of   Restricted Stock Agreement under the 2008 Stock Incentive Plan (filed as   Exhibit 10.3 to the Registrant’s Quarterly Report on Form 10-Q for   the quarter ended September 30, 2009 (File No. 001-33739), as filed   with the SEC on November 6, 2009 and incorporated herein by reference).                                             |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.17* |   | Form of   Restricted Stock Unit Agreement under the 2008 Stock Incentive Plan (filed as   Exhibit 10.4 to the Registrant’s Current Report on Form 8-K (File   No. 001-33739), as filed with the SEC on August 4, 2008 and   incorporated herein by reference).                                                                                           |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.18* |   | SGS   Holdings, Inc. 2012 Stock Incentive Plan adopted June 8, 2012   (filed as Exhibit 10.2 to the Registrant’s Current Report on   Form 8-K (File No. 001-33739), as filed with the SEC on   October 26, 2012 and incorporated herein by reference).                                                                                              |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.19* |   | Form of   Non-Qualified Stock Option Agreement pursuant to the SGS Holdings, Inc.   2012 Stock Incentive Plan (filed as Exhibit 10.3 to the Registrant’s   Current Report on Form 8-K (File No. 001-33739), as filed with the   SEC on October 26, 2012 and incorporated herein by reference).                                                      |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.20  |   | Form of   Indemnification Agreement entered into between the Registrant and its   directors and officers (filed as Exhibit 10.1 to the Registrant’s   Current Report on Form 8-K (File No. 001-33739), as filed with   the SEC on August 12, 2008 and incorporated herein by reference).                                                            |
|   |   |                                                                                                                                                                                                                                                                                                                                                                                   |
| 10.21  |   | Securities   Purchase Agreement, dated as of June 3, 2011, by and among Trillium   Capital LLC, a Delaware limited liability company, R. Scott Murray and Stream   Global Services, Inc. (filed as Exhibit 10.1 to the Registrant’s   Current Report on Form 8-K (File No. 001-33739), as filed with the   Securities and Exchange Commission on         |

 

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|       |   | June 6,   2011 and incorporated herein by reference).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
|------------|--------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 10.22      |   | Credit   Agreement, dated as of October 1, 2009, among Wells Fargo Foothill, LLC,   Goldman Sachs Lending Partners LLC, and each of the other Lenders party   thereto, the Registrant and its subsidiaries identified therein (filed as   Exhibit 10.1 to the Registrant’s Current Report on Form 8-K (File   No. 001-33739), as filed with the SEC on October 5, 2009 and   incorporated herein by reference).                                                                                                                                               |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 10.23      |   | First   Amendment to Credit Agreement, dated as of June 3, 2011, by and among   Wells Fargo Capital Finance, LLC, in its capacity as agent for the lenders   and bank product providers party thereto, Stream Global Services, Inc.   and each of the subsidiaries of Stream Global Services, Inc. signatory   thereto (filed as Exhibit 10.2 to the Registrant’s Current Report on   Form 8-K (File No. 001-33739), as filed with the Securities and   Exchange Commission on June 6, 2011 and incorporated herein by   reference).                |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 10.24      |   | Second   Amendment to Credit Agreement, dated as of November 1, 2011, by and   among Wells Fargo Capital Finance, LLC, in its capacity as agent for the   lenders and bank product providers party thereto, Stream Global   Services, Inc. and each of the subsidiaries of Stream Global   Services, Inc. signatory thereto (filed as Exhibit 10.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739),   as filed with the Securities and Exchange Commission on November 1, 2011   and incorporated herein by reference).  |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 10.25      |   | Third   Amendment to Credit Agreement, dated as of December 27, 2012, by and   among Wells Fargo Capital Finance, LLC, in its capacity as agent for the   lenders and bank product providers party thereto, Stream Global   Services, Inc. and each of the subsidiaries of Stream Global   Services, Inc. signatory thereto (filed as Exhibit 10.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739),   as filed with the Securities and Exchange Commission on December 27,   2012 and incorporated herein by reference). |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 12.1#      |   | Statement   of Computation of Ratio of Earnings to Fixed Charges.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 14.1       |   | Code   of Business Conduct and Ethics (filed as Exhibit 14.1 to the   Registrant’s Current Report on Form 8-K (File No. 001-33739), as   filed with the SEC on September 26, 2008 and incorporated herein by   reference).                                                                                                                                                                                                                                                                                                                                         |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 21.1#      |   | Subsidiaries   of the Registrant.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 31.1† |   | Certification   pursuant to Section 302 of the Sarbanes-Oxley Act of 2002,   Rule 13(a)- 14(a)/15d-14(a), by Chief Executive Officer (principal executive   officer).                                                                                                                                                                                                                                                                                                                                                                                                             |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 31.2† |   | Certification   pursuant to Section 302 of the Sarbanes-Oxley Act of 2002,   Rule 13(a)-14(a)/15d-14(a), by Chief Financial Officer (principal   financial officer).                                                                                                                                                                                                                                                                                                                                                                                                              |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 32.1#      |   | Certification   pursuant to 18 U.S.C. Section 1350, as adopted pursuant to   Section 906 of the Sarbanes-Oxley Act of 2002, by Chief Executive   Officer (principal executive officer).                                                                                                                                                                                                                                                                                                                                                                                           |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 32.2#      |   | Certification   pursuant to 18 U.S.C. Section 1350, as adopted pursuant to   Section 906 of the Sarbanes-Oxley Act of 2002, by Chief Financial   Officer (principal financial officer).                                                                                                                                                                                                                                                                                                                                                                                           |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.INS+#  |   | XBRL   Instance Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.SCH+#  |   | XBRL   Taxonomy Extension Schema Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.CAL+#  |   | XBRL   Taxonomy Extension Calculation Linkbase Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.DEF+#  |   | XBRL   Taxonomy Extension Definition Linkbase Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.LAB+#  |   | XBRL   Taxonomy Extension Label Linkbase Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
|       |   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| 101.PRE+#  |   | XBRL   Taxonomy Extension Presentation Linkbase Document                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |

 

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*                          Management contracts or compensatory plans or arrangements required to be filed as an exhibit hereto pursuant to Item 15(a) of Form 10-K.

 

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#                             Incorporated by reference to the identically-numbered exhibit to the registrants’ Annual Report on Form 10-K for the fiscal year ended December 31, 2012 filed with the SEC on February 26, 2013.

 

†          Filed herewith.

 

+                          XBRL (Extensible Business Reporting Language) information is furnished and not filed or a part of a registration statement or prospectus for purposes of sections 11 or 12 of the Securities Act of 1933, as amended, is deemed not filed for purposes of section 18 of the Securities Exchange Act of 1934, as amended, and otherwise is not subject to liability under these sections.

 

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**SIGNATURES**

 

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

 
|               | STREAM GLOBAL SERVICES, INC. |
|--------------------|-----------------------------------|
|               |                              |   |
| June 24, 2013 | By:                               | /s/    Kathryn   V. Marinello |
|               |                              | Kathryn V. Marinello |
|               |                              | Chairman, Chief Executive Officer and President |
|               |                              | (Principal Executive Officer) |
|               |                              |   |
| June 24, 2013 | By:                               | /s/    Michael   Henricks |
|               |                              | Michael Henricks |
|               |                              | Chief Financial Officer |
|               |                              | (Principal Financial Officer) |

 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

 
| **Signature**                                     | ** ** | **Title**                                                                                                                | ** ** | **Date**      |
|---------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------|------------|---------------|
|                                              |       |                                                                                                                     |       |          |
| /s/    Kathryn   V. Marinello |       | Chairman of the Board of Directors,   Chief Executive Officer and President |       | June 24, 2013 |
| **Kathryn   V. Marinello**                        |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    Alfredo I. Ayala       |       | Vice Chairman of the Board of Directors                                                                                  |       | June 24, 2013 |
| **Alfredo I. Ayala**                              |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    Barry   K. Allen       |       | Director                                                                                                                 |       | June 24, 2013 |
| **Barry K.   Allen**                              |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    G.   Drew Conway       |       | Director                                                                                                                 |       | June 24, 2013 |
| **G. Drew   Conway**                              |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    Matthew Cwiertnia      |       | Director                                                                                                                 |       | June 24, 2013 |
| **Matthew   Cwiertnia**                           |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
|                                              |       | Director                                                                                                                 |       |          |
| **Paul G. Joubert**                               |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    David B. Kaplan        |       | Director                                                                                                                 |       | June 24, 2013 |
| **David B. Kaplan**                               |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    Peter   Maquera        |       | Director                                                                                                                 |       | June 24, 2013 |
| **Peter Maquera**                                 |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
|                                              |       | Director                                                                                                                 |       |          |
| **R. Davis   Noell**                              |       |                                                                                                                     |       |          |
|                                              |       |                                                                                                                     |       |          |
| /s/    Nathan   Walton        |       | Director                                                                                                                 |       | June 24, 2013 |
| **Nathan   Walton**                               |       |                                                                                                                     |       |          |

 

7

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