Skip to main content Skip to search


Browse by
                    category
                Browse by
                    bureaus & offices
            About the FCC
          About the FCC
                      About the FCC Overview
                                                      What We Do
                                                      Rulemaking Process
                                                      Leadership
                                                      FCC Initiatives
                                                      Find People
                                                      Organizational Charts
                                                      Advisory Committees
                                                      Jobs and Internships
                                                      Contracting
                                                      Strategic Plans & Budgets
                                                      Contact
                                                                    FY 2025 Congressional Budget Justification
                                                      Privacy Policy
                                                      Accessibility Program
                Proceedings & Actions
          Proceedings & Actions
                      Proceedings and Actions Overview
                                                      Electronic Comment Filing System (ECFS)
                                                      Commission Documents (EDOCS)
                                                      Most Active Proceedings
                                                      Items on Circulation
                                                      Ex-Parte
                                                      Daily Digest
                                                      Mergers & Transactions
                                                      Auctions
                Licensing & Databases
          Licensing & Databases
                      Overview
                                                      About Licensing
                                                      Databases
                                                      Fees
                                                      Forms
                                                      FCC Registration System (CORES)
                                                      System Alerts & Notifications
                                                      ASR
                                                      CDBS
                                                      CEFS
                                                      COALS
                                                      CORES
                                                      CSRS
                                                      DIRS
                                                      EA
                                                      ECFS
                                                      EDOCS
                                                      ELS
                                                      ETFS
                                                      ETRS
                                                      GenMen
                                                      HAM
                                                      KDB
                                                      KIDVID
                                                      LMS
                                                      ICFS
                                                      NORS
                                                      PIF
                                                      PIRATE
                                                      PSIX-ESIX
                                                      RLD
                                                      TCB
                                                      ULS
                                                      URS
                                                      VPD
                Reports & Research
          Reports & Research
                      Reports and Data Overview
                                                      Reports
                                                      Data
                                                      Guides
                                                                    Maps
                                                      Working Papers
                                                      For Developers
                                                                    Fiscal Year 2022-2026 Strategic Plan
                                                      Workload Dashboard
                News & Events
          News & Events
                      News and Events Overview
                                                      Headlines
                                                      Commission Meetings
                                                      Events
                                                      Archived Events
                                                      FCC Podcast
                                                      Notes from the FCC
                                                      FCC Blog
                                                      RSS Feeds & Email Signup
                                                                    April 2024 Open Commission Meeting
                For Consumers
          For Consumers
                      Help Center Overview
                                                                    Consumer Complaint Center
                                                      Disability Rights
                                                      Headlines
                                                      Social Media
                                                                    Robocalls
                                                                    Consumer Complaint Center
              Consumer
                Enforcement
                Media
                Public Safety
                Space
                Wireless
                Wireline
                Offices
    
                  Search
  

  X
  Search Home
              Licensing & Databases
              Public Safety

  Network Outage Reporting System (NORS) Licensing & Databases
      

          

  Overview
                                        About Licensing
                                
  
  Featured Item
                  Off

  Mega Menu Desktop Only
                  Off
                                        Databases
                                
  
  Featured Item
                  Off

  Mega Menu Desktop Only
                  Off
                                        Fees
                                
  
  Featured Item
                  Off

  Mega Menu Desktop Only
                  Off
                                        Forms
                                
  
  Featured Item
                  Off

  Mega Menu Desktop Only
                  Off
                                        FCC Registration System (CORES)
                                
  
  Featured Item
                  Off

  Mega Menu Desktop Only
                  Off
                                        System Alerts & NotificationsIn 2004, the FCC established outage reporting rules to address the critical need for rapid, complete, and accurate information on significant communications service disruptions that could affect homeland security, public health or safety, and the economic well-being of the nation.Under this framework, qualifying communication providers (wireline, cable, satellite, wireless, interconnected VoIP and Signaling System 7 providers) are required to report network outages that last at least 30 minutes and satisfy other specific thresholds in the Commission’s Network Outage Reporting System (NORS).  Data submitted to NORS is presumed confidential.After determining that an outage is reportable, wireline, cable, satellite, wireless and Signaling System 7 providers must submit a NORS notification within 120 minutes with preliminary information. The service provider must submit an initial outage report within three calendar days, followed by a final report no later than 30 days after discovering the outage.Interconnected VoIP providers must submit a NORS notification either: 1) within 240 minutes after discovering an outage that potentially affects a 911 facility or 2) within 24 hours of discovering an outage which affects potentially 900,000 user minutes and results in a complete loss of service or potentially affects any special offices and facilities.  They must also file a final report within 30 days of discovering the outage.Covered 911 service providers, or providers that aggregate 911 traffic from an originating service provider and deliver it to a 911 call center, must notify the designated official at the 911 call center as soon as possible but no later than 30 minutes after discovering an outage that affects a 911 call center.  The covered 911 service provider shall convey all available information as well as a name, telephone number, and email address at which the service provider can be reached for follow-up.  The covered 911 service provider must also communicate additional material information to the affected 911 call center as it becomes available, but no later than two hours after the initial contact.The Public Safety and Homeland Security Bureau’s Cybersecurity and Communications Reliability Division (CCR) routinely analyzes NORS data to assess the magnitude of major outages, identify trends, and promote network reliability best practices that can prevent or mitigate future disruptions.  This analysis also informs the agency’s outage investigations and recommendations for improving network reliability.NORS Login: https://www.fcc.gov/licensing-databases/fcc-user-loginNORS New User Registration: https://apps2.fcc.gov/fccUserReg/pages/createAccount.htmNORS Password Reset: https://apps2.fcc.gov/fccUserReg/pages/reset-passwd-identify.htmNORS Profile Update: https://apps2.fcc.gov/fccUserReg/pages/login.htmRelated MaterialNORS Quick Start GuideNORS User ManualNORS API GuideCSRIC Best Practices2021 Order on Communications Outages Information Sharing**For questions about NORS, contact:****Jerome Stanshine**Phone: 202-418-2417Email: Jerome.Stanshine@fcc.gov**Juan Chapa**Phone:  202-418-0431Email:  Juan.Chapa@fcc.gov**David Ahn**Phone:  202-418-0853Email:  David.Ahn@fcc.gov

        
        
                  **Bureau/Office:**
  Public Safety and Homeland Security
            
                          Tags:
    
      
    Public SafetyNetwork Outage Reporting System
            
                          **Updated:**
                Thursday, November 30, 2023
 Text
                  Federal Communications Commission
45 L Street NE
Washington, DC 20554

  Link
        Phone: 1-888-225-5322
              ASL Video Call: 1-844-432-2275
              Fax: 1-866-418-0232
              Contact Us
              Visiting FCC Facilities

          
          Link
        Website Policies & Notices
              Privacy Policy
              FOIA
              No Fear Act Data
              Digital Strategy
              Open Government Directive
              Plain Writing Act
              RSS Feeds & Email Updates
              Accessibility
              Vulnerability Disclosure Policy
              USA.gov

          
          Text
                  CATEGORIES

  Link
        About the FCC
              Proceedings & Actions
              Licensing & Databases
              Reports & Research
              News & Events
              For Consumers

          
          Text
                  BUREAUS & OFFICES

  Link
        Consumer
              Enforcement
              Inspector General
              Media
              Public Safety
              Space
              Wireless
              Wireline
              Offices


          Twitter
        Facebook
        Youtube
        Instagram

          Federal Communications Commission