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              About the Bureau

  Consumer Policy Issues Consumer Policy Division
      

          
        CAN-SPAM
                Fax Advertising Policy
                Reassigned Numbers Database
                Slamming Policy
                Truth-In-Billing Policy
                Telemarketing, Robocalls, and Call BlockingThe Consumer Policy Division is responsible for the development of consumer policy concerning Commission-regulated entities—common carrier, broadcast, wireless, satellite and cable companies—as well as other entities subject to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other statutes for which the FCC has authority. Through rulemakings and orders, and by commenting on proceedings originated by other Bureaus and Offices, the Division ensures that consumer interests are considered in all Commission policy-making initiatives. The Division is specifically tasked with issuing orders to resolve complaints about unauthorized changes in telecommunications providers (slamming); conducting rulemakings on robocalls, slamming, truth-in-billing, telemarketing, and fax advertising; and monitoring informal inquiries and complaints to identify trends that affect consumers. The Division also oversees the Reassigned Numbers Database, and responds to requests filed under the Freedom of Information Act (FOIA) with the Commission at https://www.fcc.gov/foia and assigned by the Commission to the Consumer and Governmental Affairs Bureau.Managers and ContactsWesley Platt, Division ChiefKristi Thornton, Deputy Division ChiefZac Champ, Deputy Division ChiefDana Bowers, Associate Division ChiefItems of Interest02/15/24FCC ADOPTS RULES TO EMPOWER CONSUMERS TO STOP ROBOCALLS & ROBOTEXTSRules and Regulations Implementing the Telephone Consumer Protection Act of 1991 (CG Docket 02-278)Strengthens consumers' ability to revoke consent in a timely manner. Seeks comment on whether consumers should be able to revoke consent to receive wireless providers' robocalls and robotexts. Adopted by Commission February 15, 2024 (FCC-24-24).Documents:Order: Word | PDFChairwoman Rosenworcel Statement: Word | PDFCommissioner Gomez Statement: Word | PDFCommissioner Gomez Statement – Español: Word | PDF02/08/24FCC MAKES AI-GENERATED VOICES IN ROBOCALLS ILLEGALThe Commission announces unanimous adoption of a Declaratory Ruling that recognizes calls made with AI-generated voices are "artificial" under the Telephone Consumer Protection Act (TCPA) (CG Docket 23-362). Adopted by Commission 02/02/24 (FCC-24-17).Documents:News Release: Word| PdfDeclaratory Ruling: Word| Pdf12/13/23FCC CLOSES 'LEAD GENERATOR' ROBOCALL LOOPHOLE & ADOPTS ROBOTEXT RULESTargeting and Eliminating Unlawful Text Messages (CG Docket 21-402); Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 (CG Docket 02-278); Advanced Methods to Target and Eliminate Unlawful Robocalls (CG Docket 17-59).Commission adopts order that protects consumers from illegal texts by adopting blocking requirements for providers, and closes the lead generator loophole for robocalls and robotexts. Proposes and seeks comment on additional efforts to stop illegal robocalls and robotexts. Adopted by Commission. Adopted December 13, 2023 (FCC-23-107).Documents:Order: Word| PdfNews Release: Word| PdfErratum: WordChairwoman Rosenworcel Statement: Word| PdfCommissioner Starks Statement: Word| PdfCommissioner Simington Statement: Word| PdfCommissioner Gomez Statement: Word| Pdf11/15/23FCC LAUNCHES INQUIRY INTO AI'S IMPACT ON ROBOCALLS AND ROBOTEXTS. Commission approved a Notice of Inquiry seeks to better understand the implications of Artificial Intelligence technologies as part of the Commission's ongoing efforts to protect consumers from unwanted and illegal telephone calls and text messages. (CG Docket 23-362). Adopted by Commission. Adopted November 15, 2023 (FCC-23-101).Documents:Notice of Inquiry: Word | PDFNews Release: Word | PDFChairwoman Rosenworcel Statement: Word | PDFCommissioner Starks Statement: Word | PDF08/29/23EMPOWERING BROADBAND CONSUMERS THROUGH TRANSPARENCY. Commission declines to reconsider rules for consumer access to easy-to-understand info on broadband labels. (CG Dockets 22-2). Adopted by Commission. Adopted August 25, 2023 (FCC-23-68).Documents:Order on Reconsideration: Word | PDFNews Release: Word| PDF06/08/23FCC PROPOSES TO STRENGTHEN CONSUMERS' ROBOCALL AND ROBOTEXT RIGHTS. Commission initiates a proceeding to clarify and strengthen consumers' ability to revoke consent to receive both robocalls and robotexts. Doing so will also clarify callers' obligations under the Commission's rules to honor such requests in a timely manner. (CG Docket 02-278). Adopted by Commission. Adopted June 08, 2023 (FCC-23-49).Documents:Notice of Proposed Rulemaking: Word | PDFNews Release: Word| PDFChairwoman Rosenworcel Statement: Word| PDF05/18/23FCC FURTHER EXPANDS ITS ROBOCALL BLOCKING RULES. FCC adopts expanded robocall rules that require one-day traceback support from all voice service providers and expand traffic blocking obligations for originating providers. (Dockets 17-59; 17-97). Adopted by Commission. Adopted May 18, 2023 (FCC-23-37).Documents:Report and Order: Word | PDFNews Release: Word| PDFChairwoman Rosenworcel Statement: Word| PDFCommissioner Starks Statement: Word| PDF03/16/23TARGETING AND ELIMINATING UNLAWFUL TEXT MESSAGES. Commission adopts a Report and Order that will require mobile service providers to block certain robotext messages that are highly likely to be illegal, and Further Notice of Proposed Rulemaking seeking input on further regulatory actions the Commission can take to protect consumers from scam robotexts. (CG Dockets 21-402 and 02-278). Adopted by Commission. Adopted March 16, 2023 (FCC-23-21).Documents:Report and Order; FNPRM: Word | PDFNews Release: Word| PDFChairwoman Rosenworcel Statement: Word| PDFCommissioner Starks Statement: Word| PDF01/23/23FCC TAKES ACTION TO ENSURE AMERICANS RECEIVE CRITICAL INFORMATION ON HEALTH CARE COVERAGE. The FCC's Consumer and Governmental Affair Bureau issued a Declaratory Ruling responding to a letter from HHS Secretary Becerra regarding government Medicaid enrollment calls and text messages. (CG Docket No. 02-278). Adopted by Bureau. Adopted January 23, 2023 by DECLARATORY RULING (DA-23-62).Documents:Declaratory Ruling: Word | PDFNews Release: Word | PDF12/22/22FCC AFFIRMS THREE-CALL LIMIT FOR ROBOCALLS TO RESIDENTIAL LINES. The Commission issued an Order on Reconsideration and a Declaratory Ruling affirming three-call limit and opt-out requirements for exempted callers and allowing such callers to obtain either oral or written consent for additional calls. Clarifies Commission consent rules for calls made by utility companies to residential phones. (CG Docket No. 02-278). Action by Commission. Adopted December 22, 2022 by ORDER ON RECONSIDERATION AND DECLARATORY RULING (DA-22-100).Documents:Order on Reconsideration and a Declaratory Ruling: Word | PDF11/14/22FCC FINDS THAT 'RINGLESS VOICEMAILS' ARE SUBJECT TO ROBOCALLING RULES. The Commission issued a Declaratory Ruling finding that "ringless voicemail" to wireless phones requires consumer consent because it is a "call" made using an artificial or prerecorded voice and thus is covered by the Telephone Consumer Protection Act. (CG Docket No. 02-278). Action by Commission. Adopted November 14, 2022 by DECLARATORY RULING. (FCC-22-85).Documents:Declaratory Ruling: Word | PDFNews Release: Word | PDFChairwoman Rosenworcel Statement: Word| PDF11/14/22EMPOWERING BROADBAND CONSUMERS THROUGH TRANSPARENCY: FCC REQUIRES BROADBAND PROVIDERS TO DISPLAY LABELS TO HELP CONSUMERS. Commission adopts rules requiring broadband providers to display easy-to-understand labels to allow consumers to comparison shop for broadband services. Labels must display key information, including, prices, speeds, data allowances, and other information. (CG Docket No. 22-2). Action by Commission. Adopted November 14, 2022 by REPORT AND ORDER AND FURTHER NOTICE OF PROPOSED RULEMAKING. (FCC-22-86).Documents:Report and Order and NPRM: Word | PDFErratum: WordChairwoman Rosenworcel Statement: Word | PDFCommissioner Starks Statement: Word | PDF09/23/22TARGETING AND ELIMINATING UNLAWFUL TEXT MESSAGES. Commission issues a Notice of Proposed Rulemaking that proposes requiring mobile providers to block texts from invalid, unallocated, unused, or "Do-Not-Originate" numbers. Seeks comment on measures to encourage providers to block spoofed texts and on applying caller ID authentication standards to texting. (CG Docket 21-402). Adopted by Commission. Adopted September 23, 2022, NOTICE OF PROPOSED RULEMAKING. (FCC-22-72).Documents: Notice of Proposed Rulemaking: Word | PDF05/19/22FCC ACTS TO STOP INTERNATIONAL ROBOCALL SCAMS: ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS (CG DOCKET NO. 17-59); CALL AUTHENTICATION TRUST ANCHOR, (WC DOCKET NO. 17-97). Commission adopts a Report and Order, Order on Reconsideration, Order, and Further Notice of Proposed Rulemaking addressing foreign-originated and other illegal robocalls from multiple angles. Adopted by Commission May 19, 2022: REPORT AND ORDER, ORDER ON RECONSIDERATION, ORDER, AND FURTHER NOTICE OF PROPOSED RULEMAKING. (FCC-22-37).Documents:Order: Word | PDFErratum: WordChairwoman Rosenworcel Statement: Word | PDFCommissioner Starks Statement: Word | PDF01/27/22EMPOWERING BROADBAND CONSUMERS THROUGH TRANSPARENCY NOTICE OF PROPOSED RULEMAKING. Commission adopts an NPRM that proposes to require that ISPs display, at the point of sale, labels to disclose to consumers certain information about prices, introductory rates, data allowances, broadband speeds, and management practices, among other things. (CG Docket 22-2) Adopted by Commission January 27, 2022: NOTICE OF PROPOSED RULEMAKING. (FCC-22-7).Documents:Notice of Proposed Rulemaking: Word | PDFChairwoman Rosenworcel Statement: Word | PDFCommissioner Carr Statement: Word | PDFCommissioner Starks Statement: Word | PDF12/29/2021CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU SUPPLEMENTS GUIDELINES FOR OPERATION OF THE REASSIGNED NUMBERS DATABASE. Consumer and Governmental Affairs Bureau supplements previous guidance on when the reassigned numbers database returns a “no” and “no data” response (CG Docket No. 17-59). Action by the Bureau. Adopted Dec. 29, 2021 by PUBLIC NOTICE (DA 21-1649).Documents: Word | PDF10/1/2021FCC MOVES TO SHIELD 911 CALL CENTERS FROM ROBOCALLS. FCC Announces Further Notice of Proposed Rulemaking: Implementation of the Middle Class Tax Relief and Job Creation Act of 2012; Establishment of a Public Safety Answering Point Do-Not-Call Registry; Enhancing Security of Public Safety Answering Point Communications (CG Docket No. 12-129; PS Docket No. 21-343) ). Action by the Commission. Adopted FNPRM September 30, 2021 (FCC-21-108).Documents: Word | PDF10/1/2021FCC PROPOSES RULES TO STOP ILLEGAL ROBOCALLS FROM ENTERING U.S. The Further Notice of Proposed Rulemaking proposes to impose obligations on gateway providers to help stop illegal robocalls originating abroad from reaching U.S. consumers and businesses. (CG Docket No. 17-59; WC Docket No. 17-97). Action by the Commission. Adopted FNPRM September 30, 2021 (FCC-21-105).Documents: Word | PDF10/1/2021FCC ANNOUNCES INTERIM USAGE CHARGES FOR THE REASSIGNED NUMBERS DATABASE. With this Public Notice, the Consumer and Governmental Affairs Bureau announces the initial interim usage charges for subscriptions to the Reassigned Numbers Database (CG Docket No. 17-59). Action by the Bureau. Adopted October 1, 2021 by PUBLIC NOTICE (DA-21-1240).Documents: Word | PDF6/15/2021ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS. FCC Announces Beta Test for Users of the Reassigned Numbers Database (CG Docket No. 17-59). Action by the Bureau. Adopted June 15, 2021 by Public Notice (DA 21-699).Documents: Word | PDF4/13/2021CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU seeks input FOR second STAFF REPORT ON Call Blocking. The Consumer and Governmental Affairs Bureau solicits comments with updated information on call blocking from March 1, 2020 to the present for the Second Call Blocking Report. (CG Docket No. 17-59, WC Docket No. 17-97). Action by the Bureau. Adopted Apr. 13, 2021 by PUBLIC NOTICE (DA 21-420).Documents: Word | PDF2/8/21CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU ANNOUNCES COMPLIANCE DATE FOR Remaining REASSIGNED NUMBERS DATABASE RULE regarding reporting of disconnect data. The Bureau announced that beginning April 15, 2021 and recurring on the 15th day of each month thereafter, service providers must report permanent disconnections of their subscribers and the report must contain data for numbers permanently disconnected that were not submitted in the service provider's prior reports (CG Docket No. 17-59). Action by the Bureau. Adopted Feb. 8, 2021 by PUBLIC NOTICE (DA 21-134).Documents: Word | PDF1/15/21RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; ACURIAN, INC., PETITION FOR DECLARATORY RULING. Granted the Petition for Declaratory Ruling filed by Acurian, Inc. on February 5, 2014 (CG Docket No. 02-278). Action by the Bureau. Adopted Jan. 15, 2021 by DECLARATORY RULING (DA 21-69).Documents: Word | PDF12/30/20ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS. The Commission requires voice service providers to meet certain affirmative obligations and to better police their networks against illegal calls; expands the existing call blocking safe harbor to cover network-based blocking of certain calls that are highly likely to be illegal; adopts rules to provide greater transparency and ensure that both callers and consumers can better identify blocked calls and ensure those that are wanted are un-blocked, consistent with section 10(b) of the TRACED Act; and broadens the point-of-contact requirement to cover caller ID authentication concerns under section 4(c)(1)(C) of the TRACED Act (CG Docket No. 17-59). Action by the Commission. Adopted Dec. 29, 2020 by FOURTH REPORT AND ORDER (FCC 20-187).Documents: Word | PDF12/30/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991. FCC Further Limits Robocalls Pursuant to Section 8 of the TRACED Act on Dec. 29, 2020 (CG Docket No. 02-278). Action by Commission. Adopted Dec. 29, 2020 by REPORT AND ORDER (FCC 20-186).Documents: Word | PDF12/18/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; NORTHSTAR ALARM SERVICES LLC'S PETITION FOR EXPEDITED DECLARATORY; YODEL TECHNOLOGIES LLC'S PETITION FOR EXPEDITED RULING OR IN THE ALTERNATIVE RETROACTIVE WAIVER. Consumer and Governmental Affairs Bureau Denies TCPA Petitions from NorthStar Alarm and Yodel Technologies (CG Docket No. 02-278). Action by the Bureau. Adopted Dec. 18, 2020 by DECLARATORY RULING AND ORDER (DA 20-1507).Documents: Word | PDF12/14/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; BROADNET TELESERVICES LLC PETITION FOR DECLARATORY RULING; NATIONAL CONSUMER LAW CENTER PETITION FOR RECONSIDERATION AND REQUEST FOR STAY PENDING RECONSIDERATION OF BROADNET TELESERVICES LLC PETITION FOR DECLARATORY RULING; PROFESSIONAL SERVICES COUNCIL PETITION FOR RECONSIDERATION OF BROADNET TELESERVICES LLC PETITION FOR DECLARATORY RULING. Modified a 2016 declaratory ruling on application of the TCPA's consent requirement to robocalling by government actors and contractors on Dec. 9, 2020 (CG Docket No. 02-278). Action by the Commission. Adopted Dec. 9, 2021 by ORDER ON RECONSIDERATION (FCC 20-182).Documents: Word | PDF11/30/20PROTECTING CONSUMERS FROM ONE-RING SCAMS. The Commission implements section 12 of the TRACED Act by enabling voice service providers to block calls from numbers associated with a one-ring scam, on Nov. 30, 2020 (CG Docket No. 20-93). Action by the Commission. Adopted Nov. 24, 2020 by REPORT AND ORDER (FCC 20-171).Documents: Word | PDF7/28/20CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU CLARIFICATION ON EMERGENCY COVID-19 RELATED CALLS. Consumer and Governmental Affairs Bureau clarifies that Emergency COVID-19 related calls regarding COVID-19 patients donating their plasma after recovering, fall within the “emergency purposes” exception to the Telephone Consumer Protection Act (TCPA) on July 28, 2020 (CG Docket No. 02-278). Action by the Bureau. Adopted July 28, 2020 by PUBLIC NOTICE (DA 20-793).Documents: Word | PDF7/17/20ADVANCED METHODS TO TARGET AND ELIMIATE UNLAWFUL ROBOCALLS; ALARM INDUSTRY COMMUNICATIONS COMMITTEE PETITION FOR CLARIFICATION OR RECONSIDERATION; AMERICAN DENTAL ASSOCIATION PETITION FOR CLARIFICATION OR RECONSIDERATION. The Commission, on July 16, 2020, adopts a safe harbor from liability for the unintended or inadvertent blocking of wanted calls, so long as such action is based upon reasonable analytics indicating that such calls were unwanted and therefore should be blocked; enables voice service providers, under certain conditions, to stop upstream voice service providers that fail to take actions to mitigate illegal calls from using other voice service providers' networks to pass along bad traffic; and proposes additional steps to further protect consumers from robocalls and inform them about provider blocking efforts (CG Docket No. 17-59). Action by the Commission. Adopted July 16, 2020 by THIRD REPORT AND ORDER, ORDER ON RECONSIDERATION, AND FOURTH FURTHER NOTICE OF PROPOSED RULEMAKING (FCC 20-96).Documents: Word | PDF7/2/20CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU AnnounceS Compliance Date FOR Reassigned Numbers Database Rules. The Bureau announced that beginning July 27, 2020, voice service providers must maintain records of the most recent date each number was permanently disconnected and must age telephone numbers for at least 45 days after disconnection and before reassignment and small business voice service providers have an additional six months, i.e., until January 27, 2021, to comply with the record maintenance rule (CG Docket No. 17-59). Action by the Bureau. Adopted July 2, 2020 by PUBLIC NOTICE (DA 20-706).Documents: Word | PDF6/25/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; ANTHEM, INC. PETITION FOR DECLARATORY RULING AND EXEMPTION. The Commission affirms that callers must get consumers' prior express consent before making autodialed calls or robocalls, and denies Anthem's requests on June 25, 2020 (CG Docket No. 02-278). Action by the Bureau. Adopted June 25, 2020 by Declaratory ruling and order (DA 20-669).Documents: Word | PDF6/25/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; P2P ALLIANCE PETITION FOR CLARIFICATION. The Commission clarifies, on June 25, 2020, that if a calling platform is not capable of originating a call or sending a text without a person actively and affirmatively manually dialing each call, that platform is not an autodialer and calls or texts made using it are not subject to the TCPA's restrictions on calls and texts to wireless phones (CG Docket No. 02-278). Action by the Bureau. Adopted June 25, 2020 by DECLARATORY RULING (DA 20-670).Documents: Word | PDF3/20/20RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991. Consumer and Governmental Affairs Bureau assures public health officials that pandemic-related emergency robocalls are lawful under the TCPA (CG Docket No. 02-278). Action by the Bureau. Adopted Mar. 20, 2020 by DECLARATORY RULING (DA 20-318).Documents: Word | PDF6/7/19ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS; CALL AUTHENTICATION TRUST ANCHOR. The Commission clarifies that voice service providers may immediately start offering call-blocking services by default based on reasonable analytics, while giving consumers the choice to opt out and may block calls not on a consumer's contact list or “white list” if consumers opt in; proposes a safe harbor for call-blocking programs targeting unauthenticated calls; and proposes requiring voice service providers to implement the SHAKEN/STIR Caller ID Authentication framework, in the event major voice service providers have failed to do so by the end of this year (CG Docket No. 17-59, WC Docket No. 17-97). Action by the Commission. Adopted June 6, 2019 by DECLARATORY RULING AND THIRD FURTHER NOTICE OF PROPOSED RULEMAKING (FCC 19-51).Documents: Word | PDF12/13/18ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS. The Commission establishes a single, comprehensive database that will contain reassigned number information from each provider that obtains North American Numbering Plan (NANP) U.S. geographic numbers, including toll free numbers, to enable any caller to verify whether a telephone number has been reassigned before calling that number (CG Docket No. 17-59). Action by the Commission. Adopted Dec. 12, 2018 by SECOND REPORT AND ORDER (FCC 18-177).Documents: Word | PDF6/8/18PROTECTING CONSUMERS FROM UNAUTHORIZED CARRIER CHANGES AND RELATED UNAUTHORIZED CHARGES. The Commission takes action to protect consumers from slamming and cramming by codifying a ban on material misrepresentations on sales calls and unauthorized charges on telephone bills and improving the effectiveness of the third-party verification process (CG Docket No. 17-169). Action by the Commission. Adopted June 7, 2018 by REPORT AND ORDER (FCC 18-78).Documents: Word | PDF11/17/17ADVANCED METHODS TO TARGET AND ELIMINATE UNLAWFUL ROBOCALLS. The Commission adopts rules allowing voice service providers to block certain calls that are highly likely to be illegal, without consumer consent—specifically calls from phone numbers on a Do-Not-Originate list and those that purport to be from invalid, unallocated, or unused numbers (CG Docket No. 17-59). Action by the Commission. Adopted Nov. 16, 2017 by REPORT AND ORDER AND FURTHER NOTICE OF PROPOSED RULEMAKING (FCC 17-151).Documents: Word | PDF3/2/17SMALL BUSINESS EXEMPTION FROM OPEN INTERNET ENHANCED TRANSPARENCY REQUIREMENTS. The Commission granted a five-year waiver from the 2015 enhanced transparency reporting requirements for providers with 250,000 or fewer broadband connections (GN Docket No. 14-28). Action by the Commission. Adopted Feb. 23, 2017 by ORDER (FCC 17-17).Documents: Word | PDF8/4/16RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991; BLACKBOARD, INC. PETITION FOR EXPEDITED DECLARATORY RULING; EDISON ELECTRIC INSTITUTE AND AMERICAN GAS ASSOCIATION PETITION FOR EXPEDITED DECLARATORY RULING. The Commission confirmed that schools may lawfully make robocalls and send automated texts to student family wireless phones pursuant to an “emergency purpose” exception or with prior express consent, and utility companies may make robocalls and send automated texts to their customers concerning matters closely related to the utility service because their customers provided consent to receive these calls and texts (CG Docket No. 02-278). Action by the Commission. Adopted July 8, 2016 by DECLARATORY RULING (FCC 16-88).Documents: Word | PDF12/15/15PROTECTING AND PROMOTING THE OPEN INTERNET. The Bureau extended the temporary exemption for smaller broadband providers from the enhanced transparency requirements until December 15, 2016 (GN Docket No. 14-28). Action by the Bureau. Adopted Dec. 15, 2015 by REPORT AND ORDER (DA 15-1425).Documents: Word | PDF7/10/15RULES AND REGULATIONS IMPLEMENTING THE TELEPHONE CONSUMER PROTECTION ACT OF 1991: AMERICAN ASSOCIATION OF HEALTHCARE ADMINISTRATIVE MANAGEMENT, PETITION FOR EXPEDITED DECLARATORY RULING AND EXEMPTION, ET. AL. Released Omnibus Declaratory Ruling and Order concerning several requests for clarification of the Commission's TCPA rules (CG Dkt No. 02-278, WC Dkt 07-135). Action by the Commission. Adopted June 18, 2015 by DECLARATORY RULING AND ORDER (FCC 15-72).Declaratory Ruling and Order: Word | PDF2/21/13RULES AND POLICIES REGARDING CALLING NUMBER IDENTIFICATION SERVICE--CALLER ID. Granted a petition filed by the Chevrah Hatzalah Volunteer Ambulance Corps Inc. requesting a limited waiver of section 64.1601(b) of the Commission's rules. (Dkt No. 91-281 ). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 02/20/2013 by ORDER. (DA No. 13-227). CGBOrder: Word | PDF11/29/12Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991 ET AL. Granted the Petition for Declaratory Ruling filed by SoundBite Communications, Inc. (Dkt No. 02-278 ). Action by: the Commission. Adopted: 11/26/2012 by Declaratory Ruling. (FCC No. 12-143). CGBDeclaratory Ruling: Word | PDFPai Statement: Word | PDF10/17/12FCC Adopts Rules to Protect Emergency Service Providers from Unwanted Robocalls.News Release: Word | PDFR&O: Word | PDF02/14/12Consumer and Governmental Affairs Bureau Seeks Comment on Petition for Waiver of Chevrah Hatzalah Volunteer Ambulance Corps, Inc. Regarding the Transmission of Calling Party Numbers. (DA No. 12-210). Comments Due: 03/15/2012. Reply Comments Due: 03/30/2012. CGB Contact: Richard D. Smith at (717) 338-2797.Public Notice: Word | PDF12/17/10Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).Order: Word | PDF10/14/10FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".News Release: Word | PDFNPRM: Word | PDFGenachowski Statement: Word | PDFCopps Statement: Word | PDFMcDowell Statement: Word | PDFClyburn Statement: Word | PDFBaker Statement: Word | PDF10/13/10FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".News Release: Word | PDFWhite Paper: Word | PDF06/23/10Consumer & Government Affairs Bureau Comment Deadline for Public Notice on Measurement of Mobile Broadband Network Coverage and Performance (DA 10-998). (DA No. 10-1127). Comments Due: 07/08/2010. CGB Contact: Jordan Usdan at (202) 418-2035Public Notice: Word | PDF06/15/10Consumer and Governmental Affairs Bureau Seeks Comment on Global Tel*Link Corporation's Petition for an Expedited Clarification and Declaratory Ruling Concerning the Telephone Consumer Protection Act (TCPA) Rules.Public Notice: Word | PDF5/26/10FCC Survey Confirms Consumers Experience Mobile Bill Shock and Confusion About Early Termination Fees.News Release: Word | PDFSurvey: Word | PDFTips: Word | PDF5/25/10Consumer & Governmental Affairs Bureau Announces the Dates for Filing Comments and Reply Comments on its Public Notice Regarding "Bill Shock"Public Notice: Word5/11/10Comment Sought on Measures Designed to Assist U.S. Wireless Consumers to Avoid "Bill Shock".Public Notice: Word | PDF01/26/10FCC Seeks Information on Wireless Early Termination Fees.News Release: Word | PDFAT&T: Word | PDFGoogle: Word | PDFT-Mobile: Word | PDFVerizon Wireless: Word | PDFSprint: Word | PDF1/22/10FCC Proposes Tougher Restrictions on "Robocalls".**NPRM:** Word | PDFNews Release (1/20/10): Word | PDFGenachowski Statement: Word | PDFCopps Statement: Word | PDFMcDowell Statement: Word | PDFClyburn Statement: Word | PDFBaker Statement: Word | PDF1/20/10FCC Proposes Tougher Restrictions on "Robocalls".**NPRM (1/22/10):** Word | PDFNews Release: Word | PDFGenachowski Statement: Word | PDFCopps Statement: Word | PDFMcDowell Statement: Word | PDFClyburn Statement: Word | PDFBaker Statement: Word | PDF12/04/09Verizon Wireless's Early Termination Fee for Advanced Devices and Access to Verizon Mobile Web.Word | PDF9/17/09No Truth to Rumor that Cell Phone Numbers Will be Made Available to Telemarketers.News Release: Word | PDF8/27/09FCC Seeks Comment on Additional Opportunities to Protect and Empower Consumers in Communications Marketplace.News Release: Word | PDFNOI: Word | PDFPresentation: PDFGenachowski Statement: Word | PDFCopps Statement: Word | PDFMcDowell Statement: Word | PDFClyburn Statement: Word | PDFBaker Statement: Word | PDF10/14/2008Addressed petitions for reconsideration and/or clarification of the Report and Order implementing the Junk Fax Prevention Act of 2005.Word | PDF07/11/2008Annual Report on the National Do-Not-Call Registry (Fiscal Years 2006 and 2007).Word | PDF6/17/08Rules Amended to Require Telemarketers to Honor Do-Not-Call List Registrations Indefinitely.News Release: Word | PDFOrder: Word | PDFMartin Statement: Word | PDFCopps Statement: Word | PDFAdelstein Statement: Word | PDFTate Statement: Word | PDFMcDowell Statement: Word | PDF01/09/08Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.Fourth Report and Order: Word | PDF01/04/08Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.Order: Word | PDF01/04/08Request of ACA International for Clarification and Declaratory Ruling.Declaratory Ruling: Word | PDF12/21/07Rules And Regulations Implementing Minimum Customer Account Record Exchange Obligations On All Local And Interexchange Carriers.Report and Order: Word | PDF12/04/07FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.**NPRM:** Word | PDFNews Release (11/27/07): Word | PDFMartin Statement: Word | PDFCopps Statement: Word | PDFAdelstein Statement: Word | PDFTate Statement: Word | PDFMcDowell Statement: Word | PDF11/27/07FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.News Release: Word | PDF**NPRM:** Word | PDFMartin Statement: Word | PDFCopps Statement: Word | PDFAdelstein Statement: Word | PDFTate Statement: Word | PDFMcDowell Statement: Word | PDF06/22/07Verizon California, Inc. Petition for Waiver.Order: Word | PDF04/19/07The Consumer & Governmental Affairs Bureau Reminds Commercial Mobile Radio Service Providers of Their Obligation to Register and Update Domain Names Used to Transmit Electronic Messages to Wireless Devices.Public Notice: Word | PDF03/22/07Petition for Reconsideration filed by Cingular Wireless, LLC of the Commission's CAN-SPAM Order Denied.Order: Word | PDF01/26/07Annual Report on the National Do-Not-Call RegistryReport: Word | PDF11/07/06Consumer & Governmental Affairs Bureau Seeks Comment on National Aeronautics and Space Administration, John F. Kennedy Space Center Petition for Waiver of 47 C.F.R. Section 64.1601(B) Regarding the Transmission of Calling Party Number.Public Notice: Word | PDF09/13/06The Commission adopts minor modifications to section 64.4002 of the its customer account record exchange (CARE) rules.Order on Reconsideration: Word | PDF07/27/06Consumer & Governmental Affairs Bureau Announces August 1st Effective Date of Amended Facsimile Advertising Rules.Public Notice: Word | PDF07/21/06FCC Announces OMB Approval of Revised Information Collections(s) Concerning its Facsimile Advertising Rules.Public Notice: Word | PDF04/05/06FCC Amends Rules to Implement Junk Fax Prevention Act of 2005.Order: Word | PDFNews Release (4/5/06): Word | PDF04/05/06Consumer & Governmental Affairs Bureau Seeks Comment on ACA International's Petition for an Expedited Clarification and Declaratory Ruling Concerning the Telephone Consumer Protections Act (TCPA) Rules.Public Notice: Word | PDF12/09/2005Commission Initiates Proceeding to Implement The Junk Fax Prevention Act; Delays January 9 Effective Date of Prior Written Permission Requirement.News Release: Word | PDFNPRM: Word | PDF03/18/05FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.Order: Word | PDFNews Release (3/10/05): Word | PDFAbernathy Statement: Word | PDFCopps Statement: Word | PDFAdelstein Statement: Word | PDF02/25/2005Rules and Regulations Implementing Minimum Customer Account Record Exchange Obligations on All Local and Interexchange CarriersReport and Order: Word | PDFPowell Statement: Word | PDF02/18/2005Rules and Regulations Implementing the Telephone Consumer Protection Act of 19912nd Order on Reconsideration: Word | PDFPowell Statement: Word | PDF12/07/2004Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Indiana Telemarketing RulesPublic Notice: Word | PDF12/07/2004Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Wisconsin Telemarketing RulesPublic Notice: Word | PDF12/07/2004Consumer & Governmental Affairs Bureau Seeks Comment on National City Mortgage Co. Petition for Expedited Declaratory Ruling on Preemption Of Florida Telemarketing RulesPublic Notice: Word | PDF09/21/2004The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rulesOrder: Word | PDF08/12/2004The Commission adopts rules to implement the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003Order: Word | PDF7/16/20042000 Biennial Review - Review of Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, Implementation of the Subscriber Carrier Selection Changes Provisions of The Telecommunications Act of 1996. (Dkt No. 94-129, 00-257).Order: Word | PDFAdelstein Statement: Word | PDF7/03/2003Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991Report & Order: Word | PDFPowell Statement: Word | PDFAbernathy Statement: Word | PDFCopps Statement: Word | PDFAdelstein Statement: Word | PDF

        
        
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