# C_2017256EN.01001602.xml

| 7.8.2017 | EN | Official Journal of the European Union | C 256/16 |
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7.8.2017

EN

Official Journal of the European Union

C 256/16

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Request for a preliminary ruling from the Riigikohus (Estonia) lodged on 2 June 2017 — AS Starman v Tarbijakaitseamet

(Case C-332/17)

(2017/C 256/15)

Language of the case: Estonian

Referring court

Referring court

Riigikohus

Parties to the main proceedings

Parties to the main proceedings

Applicant: AS Starman

Applicant:

Defendant: Tarbijakaitseamet

Defendant:

Questions referred

Questions referred

| 1. | Is Article 21 of Directive 2011/83/EU (1) of the European Parliament and of the Council of 25 October 2011 to be interpreted as meaning that a trader can make available a telephone number for which a higher rate than the normal rate applies if the trader, in addition to the telephone number at a higher rate, also offers consumers, in a comprehensible and easily accessible way, a landline number at the normal rate for the purposes of contacting him in relation to a contract concluded? |
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1.

Is Article 21 of Directive 2011/83/EU (1) of the European Parliament and of the Council of 25 October 2011 to be interpreted as meaning that a trader can make available a telephone number for which a higher rate than the normal rate applies if the trader, in addition to the telephone number at a higher rate, also offers consumers, in a comprehensible and easily accessible way, a landline number at the normal rate for the purposes of contacting him in relation to a contract concluded?

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| 2. | If the answer to Question 1 is in the affirmative, does Article 21 of Directive 2011/83/EU preclude a situation in which a consumer who voluntarily uses a telephone number with a higher rate for contacting a trader in relation to a concluded contract, despite the provision by the trader of a telephone number at the normal rate in a comprehensible and easily accessible manner, is obliged to pay the higher rate for contacting the trader? |
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2.

If the answer to Question 1 is in the affirmative, does Article 21 of Directive 2011/83/EU preclude a situation in which a consumer who voluntarily uses a telephone number with a higher rate for contacting a trader in relation to a concluded contract, despite the provision by the trader of a telephone number at the normal rate in a comprehensible and easily accessible manner, is obliged to pay the higher rate for contacting the trader?

| 3. | If the answer to Question 1 is in the affirmative, does the limitation in Article 21 of Directive 2011/83 oblige the trader, together with the speed dial number, everywhere also to present a landline number at the normal rate and information on the differences in price? |
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3.

If the answer to Question 1 is in the affirmative, does the limitation in Article 21 of Directive 2011/83 oblige the trader, together with the speed dial number, everywhere also to present a landline number at the normal rate and information on the differences in price?

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(1)  Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (OJ 2011 L 304, p. 64).

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