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  Telecommunications Relay Services (TRS) Telecommunications Relay Services
      

          
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                Internet-Based TRS ProvidersTelecommunications Relay Services (TRS) allow persons who are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities. Under Title IV of the Americans with Disabilities Act, as amended, the Federal Communications Commission must ensure the provision of TRS. TRS is available in all 50 states, the District of Columbia, Puerto Rico, and all other U.S. territories for local, long distance, and international calls.In all forms of TRS, communications assistants (CAs) or other authorized intermediaries such as automated speech recognition (ASR) facilitate telephone calls between persons who are deaf, hard of hearing, or have speech disabilities and other individuals. There is no cost to the users. TRS providers are compensated from either a state or a federal fund, which is administeredby the TRS Fund Administrator. Some forms of TRS have voice and hearing carry over options so callers may use their own voices or residual hearing if they prefer to do so. The TRS consumer guide discusses foreign language relay services.There are several types of TRS that are available. For more information about the rules applicable to each type, select one of the following:Captioned Telephone ServiceInternet Protocol Captioned Telephone ServiceInternet Protocol Relay ServiceSpeech-to-Speech Relay ServiceTTY Relay ServiceVideo Relay Service**General TRS Rules, Guides, and Reports**RulesTelecommunications Relay Services - CFR Rule: 47 CFR § 64 Subpart FTelecommunications Relay Services Emergency Calling Requirements - CFR Rule: 47 CFR § 9 Subpart ETRS Customer Proprietary Network Information – CFR Rule: 47 CFR § 64 Subpart EEConsumer GuidesTRS Consumer GuideFrequently Asked Questions (FAQ) – Communications Services for Incarcerated People with DisabilitiesReportsAnnual reports of TRS Informal Complaints2014-2015 Word || PDF2013-2014 Word || PDFHIPAA GuidanceDepartment of Health & Human Services guidance**See****TRS History Docket****for all TRS documents.**

        
        
                  **Bureau/Office:**
  Consumer and Governmental Affairs
            
            
                          **Updated:**
                Wednesday, March 20, 2024

        Related Links
              
  Related Links
        FCC Grants Flexibility to TRS Providers During Coronavirus
              FCC Gives VRS Providers Flexibility to Hire More ASL Interpreters
              FCC Extends Temporary Waivers for Relay Services Rules During Pandemic
              TRS Call Early Termination Prohibition Partially Waived
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