Exhibit 2

To Declaration of Jarad Brown in Support of 

Federal Trade Commission’s 

Motion for Summary Judgment

Case 3:17-cv-00039-JD Document 178-4 Filed 09/21/18 Page 1 of 4
PX 1 

Case 3:17-cv-00039-JSC Document 1-1 Filed 01/05/17 Page 1 of 31 Case 3:17-cv-00039-JD Document 178-4 Filed 09/21/18 Page 2 of 4
D-Link Technical Support

https://web.archive.org/web/20150908041250/http://support.dlink.com/SecurityAdvisories.aspx[11/19/2015 12:05:29 PM]

Security Event Response Policy

In case of a security vulnerability event emergency, proceed directly to "Suspected Security Vulnerability Support and Reporting."

Summary of Policy

Summary of Policy

Product Security Event Response

Suspected Security Vulnerability Support and Reporting

Security Event Response Team Support Information

General Security-Related Questions

Customer Care Contact Points

Tracking Security Vulnerability Information from D-Link

Direct Internet Contact

Public Relations Contacts for Security Vulnerability Information

Public Relations Contacts

D-Link’s Commitment to Product Security

Product Security Event Response

D-Link's response to security issues for D-Link products is a distributed responsibility among all of its regional business units.

 Coordinated security response is managed by our security event response teams located D-Link US, D-Link Europe, and D-Link

 Corporate Headquarters. The D-Link security event response team is the global team that is responsible for the gathering, investigation,

 and public reporting of potential security vulnerability issues related to D-Link products. With our global team, our intent is to work with

 and respond as quickly as possible to D-Link customers, vendors, partners, consultants, security researchers, industry organizations,

 and others to identify potential security issues in our products and network deployments.

Suspected Security Vulnerability Support and Reporting

It is highly recommended that anyone suspecting a product security issue contact our security event response team. D-Link encourages

 reports from any source, including but not limited to customers, vendors, partners, independent researchers, industry organizations, and

 other sources. If contact is made through other channels, methods, regional offices, customer care there is a strong risk issues may not

 get the urgency necessary for these reports. The team uses English as a common language but we accept local languages and will

 translate as needed.

 Security Event Response Team Support Information

E-mail: security@dlink.com

Hours: Support requests received via e-mail are monitored 24/7/365 and are not subject to business and Customer Care hours.

Recognized Event Reports are listed on http://securityadvisories.dlink.com/security/

Reports are typically acknowledged within 24 hours on the above site. Plan of actions are typically offered with in 48 hours of a

 recognition and posting of a report. All communication to the public will be done thru the report posted above.

Home Support Forums Security Advisories Shop US 

 Security

 Advisories

 Consumer Business

MAY SEP OCT

8

2014 2015 2016

19 captures

11 Nov 13 - 8 Sep 15

Close

Help

PX 1

Security Advisory List Report a Potential Vulnerability Security Event Response Policy

Search by product, keyword, model.

http://support.dlink.com/SecurityAdvisories.aspx Go

Case 3:17-cv-00039-JSC Document 1-1 Filed 01/05/17 Page 2 of 31 Case 3:17-cv-00039-JD Document 178-4 Filed 09/21/18 Page 3 of 4
D-Link Technical Support

https://web.archive.org/web/20150908041250/http://support.dlink.com/SecurityAdvisories.aspx[11/19/2015 12:05:29 PM]

 General Security-Related Questions

The D-Link Customer Care center can provide assistance for all technical and configuration issues related to security matters, as well as

 with non-sensitive security events including security bug fixes and software upgrades.

 Customer Care Contact Points

Phone:

For US Consumer Retail Products +1 (877) 453-5465 / For US Business Products +1 (877) 354-6555 – Business Hours

For EU Products 0871 873 3000* 9.00 am - 7.00 pm, M- F

For Canadian Products 1-800-361-5265 English (9am-8pm EST) & French (12pm-9pm EST) M-F

For All Other Regions please contact D-Link International @ this website link

E-mail: support@dlink.com

Web: Chat, E-Mail, Call Numbers

Hours: 24 hours a day, 7 days a week for email and web support

Tracking Security Vulnerability Information from D-Link

To stay updated with the latest security vulnerability information from D-Link, please refer to the following:

 Direct Internet Contact

Web: securityadvisories.dlink.com/security

E-mail: Announcement-Service Q2’2014

RSS: RSS Feed Q2’2014

Twitter: Twitter Feed Q2’2014

Public Relations Contacts for Security Vulnerability Information

D-Link public relations contacts for security vulnerability information are as follows:

 Public Relations Contacts

United States Contact: Daniel Kelley

E-mail: Daniel Kelley <dan.kelley@dlink.com>

European Union Contact: Mary Harrison

E-Mail: mary.harrison@dlink.com

Canada Contact: Please Submit by Web

Web Contact: Link

All Others Regions: Contact: Dmitri Detwyler

E-mail: Dmitri_Detwyler@dlink.com.tw

Additional Public Relations: press@dlink.com

D-Link’s Commitment to Product Security

D-Link prohibits at all times, including during product development by D-Link or its affiliates, any intentional product features or behaviors

 which allow unauthorized access to the device or network, including but not limited to undocumented account credentials, covert

 communication channels, “backdoors” or undocumented traffic diversion. All such features and behaviors are considered serious and

 will be given the highest priority.

D-Link reserves the right to change or update this document without notice at any time. All of the information, instructions and

 recommendations in this document are offered on a strictly "as is" basis. This material is offered without any warranty: expressed or

 implied. D-Link shall not be liable for any direct, indirect, incidental or consequential damages that may result from anything that is

 contained in this document or action that is a result thereof. It is up to the reader to determine the suitability of any directions or

 information in this document.

Terms of Use Privacy Contact Us

Case 3:17-cv-00039-JSC Document 1-1 Filed 01/05/17 Page 3 of 31 Case 3:17-cv-00039-JD Document 178-4 Filed 09/21/18 Page 4 of 4