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[Federal Register Volume 90, Number 11 (Friday, January 17, 2025)]
[Notices]
[Pages 5833-5834]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2025-01140]

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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2025-0007]

Agency Information Collection Activities: Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) requests the extension 
of the Office of Management and Budget's (OMB's) approval for an 
existing information collection, titled ``Generic Information 
Collection Plan for the Collection of Qualitative Feedback on Bureau 
Service Delivery,'' approved under OMB Control Number 3170-0024.

DATES: Written comments are encouraged and must be received on or 
before March 18, 2025 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Email: [email protected]. Include Docket No. CFPB-2025-
0007 in the subject line of the email.
     Mail/Hand Delivery/Courier: Comment Intake, Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552. Because paper mail in the Washington, DC area and 
at the CFPB is subject to delay, commenters are encouraged to submit 
comments electronically.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, PRA Officer, at (304) 481-5511, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for the 
Collection of Qualitative Feedback on Bureau Service Delivery.
    OMB Control Number: 3170-0024.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Individuals and households; private sector; and 
State, Local, and Tribal Governments.
    Estimated Number of Respondents: 500,000.
    Estimated Total Annual Burden Hours: 125,000.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the CFPB 
provides in an efficient, timely, manner in accordance with the CFPB's 
commitment to improving service delivery. By qualitative feedback, the 
CFPB means information that provides useful insights on, for example, 
comprehension, usability, perceptions, and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. The CFPB expects this feedback 
to include insights into consumer, financial institution or stakeholder 
perceptions, experiences, and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative, and 
actionable communications between the CFPB and consumers, financial 
institutions, and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.

[[Page 5834]]

    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the CFPB, including whether the information will have 
practical utility; (b) The accuracy of the CFPB's estimate of the 
burden of the collection of information, including the validity of the 
methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB's 
approval. All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2025-01140 Filed 1-16-25; 8:45 am]
BILLING CODE 4810-AM-P
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