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              Public Safety

  Public Safety Support Center Image of call center personnel answering phone and looking at screen with text overlay that says Public Safety Support Center



Report Outages - File Requests
Ask Questions - Check Status of Requests
Provide Feedback on Alerting Tests



The Public Safety Support Center enables Public Safety Answering Points (PSAPs), also known as 911 Call Centers, and other Public Safety entities, to request support from the Public Safety and Homeland Security Bureau and notify it of problems or issues impacting the provision of emergency services. (**Public Notice**) (**Tip Sheet**)







Alerting Test FeedbackMembers of the public may provide feedback on specific alerting tests using the link below:

			ALERTING TEST FEEDBACK





Public Safety Reporting, Requests & InquiriesPSAPs and other Public Safety entities wishing to submit notifications of service outages, complaints related to carrier provision of location information, and register issues or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations, please use the link below:

			911 Service Outage
				Phase 1/Phase 2 Deployments
				Location Accuracy
				Text-to-911 Service
				Fraudulent/Non-Service Initialized 911 Calls
				PSAP-Carrier Lines of Demarcation
				Request an Update to Master PSAP Registry
				Tower Lighting Outages
				OtherPUBLIC SAFETY REPORTING





Public Safety Interference ComplaintsInterference to a telecommunications service used by public safety entities, first responders, police, fire, law enforcement or a federal agency, please use the link below:

			PUBLIC SAFETY INTERFERENCE COMPLAINTS





Consumer Reporting ComplaintsConsumers wishing to file inquiries and complaints related to disability-related accessibility issues, 911 service and other emergency communications issues, please use the link below to be directed to the FCC's Consumer Complaint Center.

			CONSUMER REPORTING



Contacting the FCC

Other channels listed below are also available for PSAPs, other Public Safety entities, and the public to provide information to the FCC on service outages and related issues:

**Email:**publicsafetysupportcenter@fcc.gov

**Emergency Issues (24/7):**
Phone: (202) 418-1122 *FCC's Operations Center*

**Non-Emergency Public Safety or Licensing Issues:***Monday-Friday, 8AM-6PM ET, except Federal holidays*
Phone: (877) 480-3201
TTY: (717) 338-2824

        
        
                  **Bureau/Office:**
  Public Safety and Homeland Security

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        Emergency Planning for PSAPs
          
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        Wireless 911 Service
              Access to Emergency Information on Television
              Emergency Alert System (EAS)
              Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based TRS
              Text to 911: What You Need To Know
              Real-Time Text
              Use of TTY Devices with Digital Wireless Phones
              VoIP and 911 Service
              Task Force on Optimal Public Safety Answering Point Architecture (TFOPA)
              911 and E911 Services
              Best Practices for Implementing Text-to-911
              911 Master PSAP Registry
              PSAP Text-to-911 Readiness and Certification Registry (Text-to-911 Registry)
              How Public Safety Officials Can Issue Emergency Alerts
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