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MyAccess External User

Registration

Job Aid Contents

External User Registration Overview .............................1

MyAccess External User Registration Process...............1

Last 4 Digits of SSN Verification...................................2

Occupancy Verification ..................................................3

Government Issued ID Verification................................5

Tips & Tricks..................................................................6

Technical Support ...........................................................7

External User Registration Overview

An “External User” is a person who is not eligible for a 

DOT Personal Identity Verification (PIV) credential and 

requires access via the Internet to an FAA application. 

MyAccess Registration requires individuals to verify their 

identity by providing personal identifiable information (PII)

such as a government issued ID or combination of other 

identifiable attributes such as last 4 digits, home address, 

and mobile number. This information is used to verify that 

individuals are who they claim to be and not someone 

impersonating someone else. Upon successful identity 

verification, external users will be prompted to complete 

account registration by establishing a password and a 

second factor authentication method such as a one-time 

password sent to a phone or an authentication app. With 

proper authorization, this account may be used to access 

multiple FAA applications.

MyAccess External User Registration

Process

1. Review the disclaimers before proceeding with the 

form.

2. Red asterisks identify all the required information

on the screen.

If you arrived at this registration form from a particular 

application, the referring application name will be 

preselcted under “You are registering for the access to 

the application” dropdown field. In the example above, 

the user is trying to register for ‘Pilot Record Database 

(PRD)’ application. In any case, if drop down field for 

“You are registering for the access to the application”

does not have any preselcted value, then the user is 

required to select respective application for which they are

trying to register. 

 e eral iation

 inistration
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On the same form you will enter your first name, last 

name, and email address. The email address CAN NOT

be a federal department or agency); it must be a valid 

personal email address that you currently have access to.

Select either Last 4 digits of your SSN or Capture 

Government issued ID document as a method of identity 

verification. 

Next on the same screen click, I’m not a robot and select 

the options specific to the question asked by reCAPTCHA 

and click VERIFY. 

After successful validation, click Submit to proceed.

3. If Last 4 digit of your SSN option is selected, 

continue with the Last 4 Digits of SSN Verification

Section.

4. If Capture Government issued ID document 

using mobile phone option is selected, continue 

with Government Issued ID Verification Section.

Last 4 Digits of SSN Verification

1. In addition to the last 4 digits of your SSN, additional 

information such as Residential Address, Mobile 

Phone, and Date of Birth is required. You must use 

your home address, using your work address will 

result in an identity verification failure. The mobile 

phone number provided will only be used for 

identity verification. It must be registered in you or 

your family’s name. After filling out the form click on 

Confirm Information.

Note: If Identity Verification fails due to SSN Match 

failure OR due to failure of Mobile Phone as well as 

residency validation then the option to verify identity 

through Government Issued ID document using 

mobile phone will be presented. Proceed with 

Government Issued ID Verification (Step 2).

If Identity Verification fails due to inadequate 

Mobile Phone match, then occupancy verification is 

presented upon clicking Continue. Proceed with 

Occupancy Verification (Step 1).

2. If your identity validation is successful, then the 

option to receive one-time pin through either SMS

or Voice is presented.
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3. You will receive a One Time PIN (OTP) on the

mobile phone you provided. Enter the OTP in 

Please Enter PIN field and click Confirm 

Information.

Note: There are a limited number of attempts available to 

confirm the PIN.

4. After successful OTP verification and identity 

verification, instructions to complete account 

registration will be presented.

5. An email will be sent with a temporary access 

code and link to complete registration. The access 

code is necessary to complete the remainder of

the registration process.

This completes the steps for the External

Registration. Click the link located in the email to 

continue with the registration for MyAccess.

Occupancy Verification

1. From Last 4 digits of SSN Verification, if

verification fails due to inadequate Mobile Phone 

records then Occupancy Verification is presented 

upon clicking the Continue button. 
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2. The option to edit and confirm information is 

presented.

3. Questions relevant to your PII will be presented 

with multiple choice answers. Select the 

appropriate answer for each question and click

Confirm Information

4. After successful identity verification, instructions to 

complete account registration will be presented. 

5. An email will be sent with a temporary access code 

and link to complete registration. The access code

is necessary to complete the remainder of the 

registration process.
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This completes the steps for the External

Registration. Click the link located in the email 

to continue with the registration for MyAccess.

Government Issued ID Verification

1. Selection of Country is required for Government 

issued ID verification.

2. Driver’s License, Passport, or Government issued 

Identification Card must be selected as one of the 

option to perform identity verification.

3. You must provide a valid Mobile number to receive 

a text message to complete the government issued 

ID photo capture. Click Continue on Mobile to 

receive a text message.

Note: It is recommended to close all browser 

session before you begin the government issued 

ID photo capture.

4. Click on the URL in the text message to begin the 

photo capture. The Capture & Compare page 

loads, click on Start to begin the process.
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5. Click on Capture Using Your Phone Camera to 

allow the verification tool to access your phone 

camera.

6. Repeat the process to capture the Back side of the 

government issued ID and Facial snapshot (selfie)

Refer Tips & Tricks Section

7. If Quality and Face detection checks are green, click 

on Save and Next or else select Retry until notified 

of a quality image capture. Select Save and Next. 

Notification of successful upload will be presented.

8. Click on Confirm Information. After successful 

identity verification, instructions to complete account 

registration will be presented. 

9. An email will be sent with a temporary access code 

and link to complete registration. The access code is 

necessary to complete the remainder of the 

registration process.

This completes the steps for the External

Registration. Click the link located in the email to 

continue with the registration for MyAccess.

Tips & Tricks

Government issued ID image capture preparation tips:

1. Ensure your camera lens is clean and 

unobstructed.

2. If you have a protective case which covers your 

camera lens, please remove it before 

proceeding. 

Image capture process:

1. Lay your government issued ID on a flat surface. 

2. Hold your camera 4 to 6 inches straight over 

your ID.

3. Follow the onscreen directions to capture your 

images.

4. Refer to the following examples for best results. 

Acceptable Image

Entire image captured, with all 4 corners, nothing 

blocking the image, no blur, and no glare.

Must show all four corners of card

Ensure the full document is in the frame – extra 

background is fine, as long as you get all 4 corners.
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Must not be covered in any way

Ensure there is nothing obstructing the image. Avoid 

holding in your hands for this reason.

Must not be blurry

Do not move the camera while taking the picture. 

Consider cleaning your phone’s camera lens before 

capture.

Must not have glare from direct light

Avoid using a flash when capturing the image. Avoid 

harsh overhead lights – natural light is best. 

To confirm your identity, you will next take a picture of 

yourself. Our solution will use AI to compare your face to 

the headshot from your government issued ID, ensuring 

that you are who you claim to be, and protect your 

account. 

1. Remove your glasses, hat, and mask.

2. Ensure your hair is not blocking your face. 

3. Hold your camera 7 to 10 inches straight out 

from your face.

4. Avoid sharp light on your face – natural light is 

best. 

5. Hold the camera steady to avoid blur. 

6. Ensure your face takes up the majority of the 

photo.

Technical Support

For technical assistance, please contact:

MyIT Service Center

Email: helpdesk@faa.gov

Phone: 1-844-FAA-MyIT (322-6948)