<Page>

                                                                   EXHIBIT 10.20

                                                                  EXECUTION COPY


                                     364-DAY

           COMPETITIVE ADVANCE AND REVOLVING CREDIT FACILITY AGREEMENT


                           Dated as of August 28, 2001

                                      among

                                   AVAYA INC.,

                                  as Borrower,

                            THE LENDERS PARTY HERETO,

                                 CITIBANK, N.A.,

                                    as Agent

                            THE CHASE MANHATTAN BANK,
                        DEUTSCHE BANK AG NEW YORK BRANCH
                                       and
                           CREDIT SUISSE FIRST BOSTON,

                            as Co-Syndication Agents

                                       and

                           SALOMON SMITH BARNEY INC.,

                                as Lead Arranger
<Page>

                                TABLE OF CONTENTS

                                                                            Page
                                                                            ----


                              ARTICLE I DEFINITIONS

SECTION 1.01. DEFINED TERMS....................................................1

SECTION 1.02. TERMS GENERALLY.................................................11

                             ARTICLE II THE CREDITS

SECTION 2.01. COMMITMENTS.....................................................12

SECTION 2.02. LOANS...........................................................12

SECTION 2.03. COMPETITIVE BID PROCEDURE.......................................13

SECTION 2.04. COMMITTED BORROWING PROCEDURE...................................15

SECTION 2.05. CONVERSION AND CONTINUATION OF COMMITTED LOANS..................16

SECTION 2.06. FEES............................................................17

SECTION 2.07. REPAYMENT OF LOANS; EVIDENCE OF DEBT............................17

SECTION 2.08. INTEREST ON LOANS...............................................18

SECTION 2.09. DEFAULT INTEREST................................................19

SECTION 2.10. ALTERNATE RATE OF INTEREST......................................19

SECTION 2.11. TERMINATION AND REDUCTION OF COMMITMENTS........................20

SECTION 2.12. PREPAYMENT......................................................20

SECTION 2.13. RESERVE REQUIREMENTS; CHANGE IN CIRCUMSTANCES...................21

SECTION 2.14. CHANGE IN LEGALITY..............................................22

SECTION 2.15. INDEMNITY.......................................................23

SECTION 2.16. PRO RATA TREATMENT..............................................24

SECTION 2.17. SHARING OF SETOFFS..............................................24

SECTION 2.18. PAYMENTS........................................................25

SECTION 2.19. TAXES   25

SECTION 2.20. MANDATORY ASSIGNMENT; COMMITMENT TERMINATION....................27

SECTION 2.21. EXPANSION OF COMMITMENTS........................................28

SECTION 2.22. EXTENSION OF MATURITY DATE......................................28

                   ARTICLE III REPRESENTATIONS AND WARRANTIES

SECTION 3.01. ORGANIZATION; POWERS............................................30

SECTION 3.02. AUTHORIZATION...................................................30

SECTION 3.03. ENFORCEABILITY..................................................30

SECTION 3.04. GOVERNMENTAL APPROVALS..........................................30

SECTION 3.05. FINANCIAL STATEMENTS............................................30

SECTION 3.06. LITIGATION; COMPLIANCE WITH LAWS................................31

SECTION 3.07. FEDERAL RESERVE REGULATIONS.....................................31

SECTION 3.08. INVESTMENT COMPANY ACT; PUBLIC UTILITY HOLDING COMPANY ACT......31

SECTION 3.09. USE OF PROCEEDS.................................................31

SECTION 3.10. NO MATERIAL MISSTATEMENTS.......................................31


                                       i
<Page>

                        ARTICLE IV CONDITIONS OF LENDING

SECTION 4.01. ALL BORROWINGS..................................................32

SECTION 4.02. CLOSING DATE....................................................32

                               ARTICLE V COVENANTS

SECTION 5.01. EXISTENCE.......................................................33

SECTION 5.02. FINANCIAL STATEMENTS, REPORTS, ETC..............................33

SECTION 5.03. MAINTAINING RECORDS.............................................34

SECTION 5.04. USE OF PROCEEDS.................................................34

SECTION 5.05. COMPLIANCE WITH LAWS, ETC.......................................34

SECTION 5.06. CONSOLIDATIONS, MERGERS, AND SALES OF ASSETS....................34

SECTION  5.07. LIMITATIONS ON LIENS. The Borrower will not create or
         suffer to exist, or permit any of its Material Subsidiaries
         to create or suffer to exist, any Lien on or with respect to
         any of its properties, whether now owned or hereafter
         acquired, or assign, or permit any of its Material
         Subsidiaries to assign, any right to receive income, other
         than:................................................................35

SECTION 5.08. INTEREST COVERAGE RATIO.........................................36

                          ARTICLE VI EVENTS OF DEFAULT

                              ARTICLE VII THE AGENT

                           ARTICLE VIII MISCELLANEOUS

SECTION 8.01. NOTICES.........................................................40

SECTION 8.02. SURVIVAL OF AGREEMENT...........................................41

SECTION 8.03. BINDING EFFECT..................................................41

SECTION 8.04. SUCCESSORS AND ASSIGNS..........................................41

SECTION 8.05. EXPENSES; INDEMNITY.............................................44

SECTION 8.06. RIGHT OF SETOFF.................................................44

SECTION 8.07. APPLICABLE LAW..................................................45

SECTION 8.08. WAIVERS; AMENDMENT..............................................45

SECTION 8.09. ENTIRE AGREEMENT................................................45

SECTION 8.10. SEVERABILITY....................................................46

SECTION 8.11. COUNTERPARTS....................................................46

SECTION 8.12. HEADINGS........................................................46

SCHEDULE I        Applicable Lending Offices
SCHEDULE 2.01     Allocations

EXHIBIT A-1       Form of Competitive Bid Request
EXHIBIT A-1       Form of Notice of Competitive Bid Request
EXHIBIT A-3       Form of Competitive Bid
EXHIBIT A-4       Form of Competitive Accept/Reject Letter
EXHIBIT A-5       Form of Competitive Bid Note


                                       ii
<Page>

EXHIBIT A-6       Form of Committed Borrowing Request
EXHIBIT B         Form of Standby Note
EXHIBIT C         Assignment and Acceptance
EXHIBIT D         Form of Opinion of Counsel to Avaya Inc.


                                       iii
<Page>

                  364-DAY COMPETITIVE ADVANCE AND REVOLVING CREDIT FACILITY
AGREEMENT dated as of August 28, 2001, among AVAYA INC., a Delaware corporation
(the "Borrower"), the lenders listed in Schedule 2.01 (the "Lenders"), CITIBANK,
N.A., a New York banking corporation, as agent for the Lenders (in such
capacity, the "Agent"), THE CHASE MANHATTAN BANK, DEUTSCHE BANK AG NEW YORK
BRANCH and CREDIT SUISSE FIRST BOSTON, as Co-Syndication Agents, and SALOMON
SMITH BARNEY INC., as Lead Arranger.

                  The Borrower has requested the Lenders to extend credit to it
to enable it to borrow on a standby revolving credit basis on and after the date
hereof and at any time and from time to time prior to the Maturity Date (as
herein defined) a principal amount not in excess of $400,000,000 at any time
outstanding. The Borrower has also requested the Lenders to provide a procedure
pursuant to which the Borrower may invite the Lenders to bid on an uncommitted
basis on borrowings by the Borrower. The proceeds of such borrowings are to be
used for general corporate purposes, including refunding of debt, support for
commercial paper and acquisition financing. The Lenders are willing to extend
such credit to the Borrower on the terms and subject to the conditions herein
set forth.

                  Accordingly, the Borrower, the Lenders and the Agent agree as
follows:

                                    ARTICLE I

                                   DEFINITIONS

                  SECTION 1.01. DEFINED TERMS. As used in this Agreement, the
following terms shall have the meanings specified below:

                  "ABR Borrowing" shall mean a Borrowing comprised of ABR Loans.

                  "ABR Loan" shall mean any Committed Loan bearing interest at a
rate determined by reference to the Alternate Base Rate in accordance with the
provisions of Article II.

                  "Administrative Fees" shall have the meaning assigned to such
term in Section 2.06(b).

                  "Administrative Questionnaire" shall mean an Administrative
Questionnaire containing contact information for each Lender in form
satisfactory to the Agent.

                  "Affiliate" shall mean, when used with respect to a specified
person, another person that directly or indirectly controls or is controlled by
or is under common control with the person specified.

                  "Alternate Base Rate" shall mean, for any day, a rate per
annum equal to the greater of (a) the Base Rate in effect on such day and (b)
the Federal Funds Effective Rate in effect on such day plus 1/2 of 1%. For
purposes hereof, "Base Rate" shall mean the rate of interest per annum publicly
announced from time to time by the Agent as its base rate in effect at
<Page>

its principal office in New York City; each change in the Base Rate shall be
effective on the date such change is publicly announced as effective. For
purposes hereof, "Federal Funds Effective Rate" shall mean, for any day, the
weighted average of the rates on overnight Federal funds transactions with
members of the Federal Reserve System arranged by Federal funds brokers, as
published for such day (or, if such day is not a Business Day, for the next
preceding Business Day) by the Federal Reserve Bank of New York, or, if such
rate is not so published for any day which is a Business Day, the arithmetic
average, as determined by the Agent, of the quotations for the day of such
transactions received by the Agent from three Federal funds brokers of
recognized standing selected by it. If for any reason the Agent shall have
determined (which determination shall be conclusive absent manifest error) that
it is unable to ascertain the Federal Funds Effective Rate for any reason,
including the inability or failure of the Agent to obtain sufficient quotations
in accordance with the terms thereof, the Alternate Base Rate shall be
determined without regard to clause (b) of the first sentence of this definition
until the circumstances giving rise to such inability no longer exist. Any
change in the Alternate Base Rate due to a change in the Base Rate or the
Federal Funds Effective Rate shall be effective on the effective date of such
change in the Base Rate or the Federal Funds Effective Rate, respectively.

                  "Applicable Margin" shall mean (a) for ABR Loans, 0% per annum
and (b) for Eurodollar Committed Loans, a percentage per annum determined by
reference to the Public Debt Rating in effect on such date as set forth below:

<Table>
<Caption>
            --------------------------------------------------------
                                                 APPLICABLE MARGIN
                                                   FOR EURODOLLAR
               PUBLIC DEBT RATING S&P/MOODY'S     COMMITTED LOANS
            --------------------------------------------------------
<S>                                                   <C>
             I:      At least A or A2                 0.305%
            --------------------------------------------------------
             II:     Below I, but at least
                     A- or A3                         0.410%
            --------------------------------------------------------
             III:    Below II, but at least
                     BBB+ or Baa1                     0.500%
            --------------------------------------------------------
             IV:     Below III, but at least
                     BBB or Baa2                      0.600%
            --------------------------------------------------------
             V:      Below IV, but at least
                     BBB- or Baa3                     0.825%
            --------------------------------------------------------
             VI:     Below V                          1.025%
            --------------------------------------------------------
</Table>

                  "Applicable Percentage" means, as of any date, a percentage
per annum determined by reference to the Public Debt Rating in effect on such
date as set forth below:

<Table>
<Caption>
             --------------------------------------------------------
                      PUBLIC DEBT RATING             APPLICABLE
                         S&P/MOODY'S                 PERCENTAGE
             --------------------------------------------------------
<S>                                                    <C>
              I:      At least A or A2                 0.070%
             --------------------------------------------------------


                                       2
<Page>

             --------------------------------------------------------
              II:     Below I, but at least            0.090%
                      A- or A3
             --------------------------------------------------------
              III:    Below II, but at least           0.125%
                      BBB+ or Baa1
             --------------------------------------------------------
              IV:     Below III, but at least          0.150%
                      BBB or Baa2
             --------------------------------------------------------
              V:      Below IV, but at least           0.175%
                      BBB- or Baa3
             --------------------------------------------------------
              VI:     Below V                          0.225%
             --------------------------------------------------------
</Table>

                  "Applicable Utilization Fee" means, with respect to Eurodollar
Committed Loans, as of any date that the aggregate Loans exceed 50% of the
aggregate Commitments, a percentage per annum determined by reference to the
Public Debt Rating in effect on such date as set forth below:

<Table>
<Caption>
            --------------------------------------------------------
                     PUBLIC DEBT RATING             APPLICABLE
                        S&P/MOODY'S               UTILIZATION FEE
            --------------------------------------------------------
<S>                                                   <C>
             I:      At least A or A2                 0.075%
            --------------------------------------------------------
             II:     Below I, but at least            0.100%
                     A- or A3
            --------------------------------------------------------
             III:    Below II, but at least           0.125%
                     BBB+ or Baa1
            --------------------------------------------------------
             IV:     Below III, but at least          0.125%
                     BBB or Baa2
            --------------------------------------------------------
             V:      Below IV, but at least           0.250%
                     BBB- or Baa3
            --------------------------------------------------------
             VI:     Below V                          0.250%
            --------------------------------------------------------
</Table>

                  "Assignment and Acceptance" shall mean an assignment and
acceptance entered into by a Lender and an assignee, and accepted by the Agent,
in the form of Exhibit C.

                  "Board" shall mean the Board of Governors of the Federal
Reserve System of the United States.

                  "Board of Directors" shall mean the Board of Directors of the
Borrower, or any duly authorized committee thereof.

                  "Borrowing" shall mean a group of Loans of a single Type made
by the Lenders (or, in the case of a Competitive Borrowing, by the Lender or
Lenders whose Competitive Bids have been accepted pursuant to Section 2.03) on a
single date and as to which a single Interest Period is in effect.

                  "Business Day" shall mean any day (other than a day which is a
Saturday, Sunday or legal holiday in the State of New York) on which banks are
open for business in New York City; PROVIDED, HOWEVER, that, when used in
connection with a Eurodollar Loan, the term


                                       3
<Page>

"Business Day" shall also exclude any day on which banks are not open for
dealings in dollar deposits in the London interbank market.

                  "Capitalized Leases" means all leases that have been or should
be, in accordance with GAAP, recorded as capitalized leases.

                  "Closing Date" shall mean the date hereof.

                  "Code" shall mean the Internal Revenue Code of 1986, as the
same may be amended from time to time.

                  "Commitment" shall mean, with respect to each Lender, the
Commitment of such Lender as set forth in Schedule 2.01 hereto.

                  "Committed Borrowing" shall mean a Borrowing consisting of
simultaneous Committed Loans from each of the Lenders.

                  "Committed Borrowing Request" shall mean a request made
pursuant to Section 2.04 in the form of Exhibit A-6.

                  "Committed Loans" shall mean the revolving loans made by the
Lenders to the Borrower pursuant to Section 2.04. Each Committed Loan shall be a
Eurodollar Committed Loan or an ABR Loan.

                  "Competitive Bid" shall mean an offer by a Lender to make a
Competitive Loan pursuant to Section 2.03.

                  "Competitive Bid Accept/Reject Letter" shall mean a
notification made by the Borrower pursuant to Section 2.03(d) in the form of
Exhibit A-4.

                  "Competitive Bid Rate" shall mean, as to any Competitive Bid
made by a Lender pursuant to Section 2.03(b), (i) in the case of a Eurodollar
Loan, the Margin, and (ii) in the case of a Fixed Rate Loan, the fixed rate of
interest offered by the Lender making such Competitive Bid.

                  "Competitive Bid Request" shall mean a request made pursuant
to Section 2.03 in the form of Exhibit A-1.

                  "Competitive Borrowing" shall mean a Borrowing consisting of a
Competitive Loan or concurrent Competitive Loans from the Lender or Lenders
whose Competitive Bids for such Borrowing have been accepted by the Borrower
under the bidding procedure described in Section 2.03.

                  "Competitive Loan" shall mean a Loan from a Lender to the
Borrower pursuant to the bidding procedure described in Section 2.03. Each
Competitive Loan shall be a Eurodollar Competitive Loan or a Fixed Rate Loan.


                                       4
<Page>

                  "Consolidated EBIT" shall mean, for any period, net income (or
net loss) PLUS the sum of (a) consolidated interest expense and (b) consolidated
income tax expense, in each case determined in accordance with GAAP for such
period, EXCLUDING, up to $950,000,000 of charges in connection with the business
restructuring plan during such period to be taken no later than the fourth
quarter of fiscal year 2001 of the Borrower, up to $300,000,000 of start-up
costs associated with the establishment of the Borrower as a separate business
entity incurred during the period to be taken through the fourth quarter of
fiscal year 2001 of the Borrower and up to $450,000,000 of non-cash business
restructuring charges during such period to be taken no later than the fourth
quarter of fiscal year 2001 of the Borrower.

                  "Consolidated Net Worth" shall mean, at any date, as to the
Borrower, the consolidated total assets appearing on the most recently prepared
consolidated balance sheet of it and its consolidated subsidiaries as of the end
of the most recent fiscal quarter for which such balance sheet is available,
prepared in accordance with GAAP, less all consolidated total liabilities as
shown on such balance sheet.

                  "Debt " of any Person means, without duplication, (a) all
indebtedness of such Person for borrowed money, (b) all obligations of such
Person for installment sale or other deferred purchase price of property or
services (other than trade payables incurred in the ordinary course of such
Person's business), (c) all obligations of such Person evidenced by notes,
bonds, debentures or other similar instruments, (d) all obligations of such
Person as lessee under Capitalized Leases, (e) all obligations, contingent or
otherwise, of such Person in respect of acceptances, standby letters of credit
or similar extensions of credit, (f) all net payment obligations of such Person
in respect of Hedge Agreements, (g) all Debt of others referred to in clauses
(a) through (f) above or clause (h) below guaranteed directly or indirectly in
any manner by such Person, or in effect guaranteed directly or indirectly by
such Person through an agreement (1) to pay or purchase such Debt or to advance
or supply funds for the payment or purchase of such Debt or (2) to purchase,
sell or lease (as lessee or lessor) property, or to purchase or sell services,
primarily for the purpose of providing direct or indirect security for such Debt
or to assure the holder of such Debt against loss, and (h) all Debt referred to
in clauses (a) through (g) above secured by (or for which the holder of such
Debt has an existing right, contingent or otherwise, to be secured by) any Lien
on property (including, without limitation, accounts and contract rights) owned
by such Person, even though such Person has not assumed or become liable for the
payment of such Debt.

                  "Default" shall mean any event or condition which upon notice,
lapse of time or both would constitute an Event of Default.

                  "Defaulting Lender" means, at any time, any Lender that, at
such time, (a) has failed to fund any portion of any Loan required to be made by
such Lender to the Borrower pursuant to Section 2.01 or 2.02 at or prior to such
time or (b) shall take any action or be the subject of any action or proceeding
of a type described in Section 6.01(g) or (h).

                  "dollars" or "$" shall mean lawful money of the United States
of America.

                  "Environmental Law" shall mean any federal, state, local or
foreign statute, law, ordinance, rule, regulation, code, order, judgment, decree
or judicial or agency interpretation,


                                       5
<Page>

policy or guidance relating to pollution or protection of the environment,
health, safety or natural resources, including, without limitation, those
relating to the use, handling, transportation, treatment, storage, disposal,
release or discharge of Hazardous Materials.

                  "ERISA" shall mean the Employee Retirement Income Security Act
of 1974, as amended from time to time, and the regulations promulgated and
rulings issued thereunder.

                  "ERISA Affiliate" means any Person that for purposes of Title
IV of ERISA is a member of the Borrower's controlled group, or under common
control with the Borrower, within the meaning of Section 414 of the Internal
Revenue Code.

                  "ERISA Event" means (a) (i) the occurrence of a reportable
event, within the meaning of Section 4043 of ERISA, with respect to any Plan
unless the 30-day notice requirement with respect to such event has been waived
by the PBGC, or (ii) the requirements of subsection (1) of Section 4043(b) of
ERISA (without regard to subsection (2) of such Section) are met with a
contributing sponsor, as defined in Section 4001(a)(13) of ERISA, of a Plan, and
an event described in paragraph (9), (10), (11), (12) or (13) of Section 4043(c)
of ERISA is reasonably expected to occur with respect to such Plan within the
following 30 days; (b) the application for a minimum funding waiver with respect
to a Plan; (c) the provision by the administrator of any Plan of a notice of
intent to terminate such Plan pursuant to Section 4041(a)(2) of ERISA (including
any such notice with respect to a plan amendment referred to in Section 4041(e)
of ERISA); (d) the cessation of operations at a facility of the Borrower or any
ERISA Affiliate in the circumstances described in Section 4062(e) of ERISA; (e)
the withdrawal by the Borrower or any ERISA Affiliate from a Multiple Employer
Plan during a plan year for which it was a substantial employer, as defined in
Section 4001(a)(2) of ERISA; (f) the conditions for the imposition of a lien
under Section 302(f) of ERISA shall have been met with respect to any Plan; (g)
the adoption of an amendment to a Plan requiring the provision of security to
such Plan pursuant to Section 307 of ERISA; or (h) the institution by the PBGC
of proceedings to terminate a Plan pursuant to Section 4042 of ERISA, or the
occurrence of any event or condition described in Section 4042 of ERISA that
constitutes grounds for the termination of, or the appointment of a trustee to
administer, a Plan.

                  "Eurodollar Borrowing" shall mean a Borrowing comprised of
Eurodollar Loans.

                  "Eurodollar Competitive Loan" shall mean any Competitive Loan
bearing interest at a rate determined by reference to the LIBO Rate in
accordance with the provisions of Article II.

                  "Eurodollar Committed Loan" shall mean any Committed Loan
bearing interest at a rate determined by reference to the LIBO Rate in
accordance with the provisions of Article II.

                  "Eurodollar Loan" shall mean any Eurodollar Competitive Loan
or Eurodollar Committed Loan.

                  "Event of Default" shall have the meaning assigned to such
term in Article VI.

                  "Facility Fee" shall have the meaning assigned to such term in
Section 2.06(a).


                                       6
<Page>

                  "Fee Letter" shall mean the Fee Letter dated August __, 2001,
between the Borrower, Salomon Smith Barney Inc. and the Agent.

                  "Fees" shall mean the Facility Fee and the Administrative
Fees.

                  "Financial Officer" of any corporation shall mean the chief
financial officer, principal accounting officer or Treasurer of such
corporation.

                  "Fixed Rate Borrowing" shall mean a Borrowing comprised of
Fixed Rate Loans.

                  "Fixed Rate Loan" shall mean any Competitive Loan bearing
interest at a fixed percentage rate per annum (expressed in the form of a
decimal to no more than four decimal places) specified by the Lender making such
Loan in its Competitive Bid.

                  "GAAP" shall mean generally accepted accounting principles,
applied on a consistent basis.

                  "Governmental Authority" shall mean any Federal, state, local
or foreign court or governmental agency, authority, instrumentality or
regulatory body.

                  "Hazardous Materials" shall mean (a) petroleum and petroleum
products, byproducts or breakdown products, radioactive materials,
asbestos-containing materials, polychlorinated biphenyls and radon gas and (b)
any other chemicals, materials or substances designated, classified or regulated
as hazardous or toxic or as a pollutant or contaminant under any Environmental
Law.

                  "Hedge Agreement" means interest rate swap or collar
agreements, interest rate future contracts, currency swap agreements, currency
future contracts and other similar agreements.

                  "Interest Payment Date" shall mean, with respect to any Loan,
the last day of the Interest Period applicable thereto and, in the case of a
Eurodollar Loan with an Interest Period of more than three months' duration or a
Fixed Rate Loan with an Interest Period of more than 90 days' duration, each day
that would have been an Interest Payment Date for such Loan had successive
Interest Periods of three months' duration or 90 days' duration, as the case may
be, been applicable to such Loan and, in addition, the date of any conversion of
such Loan to a Loan of a different Type.

                  "Interest Period" shall mean (a) as to any Eurodollar
Borrowing, the period commencing on the date of such Borrowing or on the last
day of the immediately preceding Interest Period applicable to such Borrowing,
as the case may be, and ending on the numerically corresponding day (or, if
there is no numerically corresponding day, on the last day) in the calendar
month that is 1, 2, 3, 6 or to the extent available to each Lender, 9 months
thereafter, as the Borrower may elect, (b) as to any ABR Borrowing, the period
commencing on the date of such Borrowing or on the last day of the immediately
preceding Interest Period applicable to such Borrowing, as the case may be, and
ending on the earliest of (i) the next succeeding March 31, June 30, September
30 or December 31, (ii) the Maturity Date, and (iii) the date such Borrowing is
converted to a Borrowing of a different Type in accordance with Section 2.05 or


                                       7
<Page>

repaid or prepaid in accordance with Section 2.07 or Section 2.12 and (c) as to
any Fixed Rate Borrowing, the period commencing on the date of such Borrowing
and ending on the date specified in the Competitive Bids in which the offer to
make the Fixed Rate Loans comprising such Borrowing were extended, which shall
not be earlier than four days after the date of such Borrowing or later than 360
days after the date of such Borrowing; PROVIDED, HOWEVER, that if any Interest
Period would end on a day other than a Business Day, such Interest Period shall
be extended to the next succeeding Business Day unless, in the case of
Eurodollar Loans only, such next succeeding Business Day would fall in the next
calendar month, in which case such Interest Period shall end on the next
preceding Business Day. Interest shall accrue from and including the first day
of an Interest Period to but excluding the last day of such Interest Period.

                  "LIBO Rate" means, for any Interest Period for all of the
Eurodollar Loans comprising part of the same Borrowing, an interest rate per
annum equal to the rate per annum (rounded upward to the nearest whole multiple
of 1/16 of 1% per annum) appearing on Telerate Markets Page 3750 (or any
successor page) as the London interbank offered rate for deposits in United
States dollars at approximately 11:00 A.M. (London time) two Business Days prior
to the first day of such Interest Period for a term comparable to such Interest
Period or, if for any reason such rate is not available, the average (rounded
upward to the nearest whole multiple of 1/16 of 1% per annum, if such average is
not such a multiple) of the rate per annum at which deposits in United States
dollars are offered by the principal office of each of the Reference Banks in
London, England to prime banks in the London interbank market at 11:00 A.M.
(London time) two Business Days before the first day of such Interest Period in
an amount substantially equal to such Reference Bank's Eurodollar Loan
comprising part of such Borrowing to be outstanding during such Interest Period
(or, if any Reference Bank shall not have such a Eurodollar Loan, $1,000,000)
and for a period equal to such Interest Period. The LIBO Rate for any Interest
Period for each of the Eurodollar Loans comprising part of the same Borrowing
shall be determined by the Agent on the basis of applicable rates furnished to
and received by the Agent from the Reference Banks two Business Days before the
first day of such Interest Period, SUBJECT, HOWEVER, to the provisions of
Section 2.08.

                  "Lien" means any lien, security interest or other charge or
encumbrance of any kind, or any other type of preferential arrangement,
including, without limitation, the lien or retained security title of a
conditional vendor and any easement, right of way or other encumbrance on title
to real property.

                  "Loan" shall mean a Competitive Loan or a Committed Loan,
whether made as a Eurodollar Loan, an ABR Loan or a Fixed Rate Loan, as
permitted hereby.

                  "Margin" shall mean, as to any Eurodollar Competitive Loan,
the margin (expressed as a percentage rate per annum in the form of a decimal to
no more than four decimal places) to be added to or subtracted from the LIBO
Rate in order to determine the interest rate applicable to such Loan, as
specified in the Competitive Bid relating to such Loan.

                  "Margin Regulations" shall mean Regulations T, U and X of the
Board as from time to time in effect, and all official rulings and
interpretations thereunder or thereof.


                                       8
<Page>

                  "Margin Stock" shall have the meaning given such term under
Regulation U of the Board.

                  "Material Adverse Effect" shall mean a material adverse effect
on the business, assets, operations or condition, financial or otherwise, of the
Borrower and its subsidiaries taken as a whole.

                  "Material Subsidiary" of the Borrower, as the case may be,
means, at any time, each of its Subsidiaries having (a) assets with a value of
not less than 5% of the total value of the consolidated assets of the Borrower
and its Subsidiaries, taken as a whole, or (b) consolidated revenues not less
than 5% of the consolidated revenues of the Borrower and its Subsidiaries, taken
as a whole, in each case as of the end of or for most recently completed fiscal
year of the Borrower.

                  "Maturity Date" shall mean August 27, 2002, subject to Section
2.22.

                  "Moody's" shall mean Moody's Investors Service, Inc.

                  "Multiemployer Plan" means a multiemployer plan, as defined in
Section 4001(a)(3) of ERISA, to which the Borrower or any ERISA Affiliate is
making or accruing an obligation to make contributions, or has within any of the
preceding five plan years made or accrued an obligation to make contributions.

                  "Multiple Employer Plan" means a single employer plan, as
defined in Section 4001(a)(15) of ERISA, that (a) is maintained for employees of
the Borrower or any ERISA Affiliate and at least one person other than the
Borrower or the ERISA Affiliate or (b) was so maintained and in respect of which
the Borrower or any ERISA Affiliate could have liability under Section 4064 or
4069 of ERISA in the event such plan has been or were to be terminated.

                  "PBGC" means the Pension Benefit Guaranty Corporation (or any
successor).

                  "Permitted Lien" means such of the following as to which no
enforcement, collection, execution, levy or foreclosure proceeding shall have
been commenced: (a) Liens for taxes, assessments and governmental charges or
levies other than any such Lien that is being contested in good faith and by
proper proceedings and as to which appropriate reserves are being maintained,
and as to which no Lien resulting therefrom has attached to its property and
become enforceable against its other creditors; (b) landlord's liens and Liens
imposed by law, such as materialmen's, mechanics', carriers', workmen's and
repairmen's Liens and other similar Liens arising in the ordinary course of
business securing obligations that are not overdue for a period of more than 60
days; (c) pledges or deposits to secure obligations under workers' compensation
laws or similar legislation or to secure public or statutory obligations; and
(d) easements, rights of way and other encumbrances on title to real property
that do not render title to the property encumbered thereby unmarketable or
materially adversely affect the use of such property for its present purposes
(e) governmental (Federal, state or municipal) liens arising out of contracts
for the purchase of products and deposits or pledges to obtain the release of
any of such liens; (f) liens created by or resulting from any litigation or
legal proceeding that is currently being contested in good faith by appropriate
proceedings; (g) deposits in connection with bids, tenders,


                                       9
<Page>

contracts (other than for the payment of money) (h) deposits in connection with
obtaining or maintaining self-insurance or to obtain the benefits of any law,
regulation or arrangement pertaining to unemployment insurance, old age
pensions, social security or similar matters; and (i) deposits of cash or
obligations of the United States of America to secure surety, appeal or customs
bonds.

                  "Person" or "person" shall mean any natural person,
corporation, business trust, joint venture, association, company, partnership or
government, or any agency or political subdivision thereof.

                  "Plan" means a Single Employer Plan or a Multiple Employer
Plan.

                  "Public Debt Rating" means, as of any date, the lowest rating
that has been most recently announced by either S&P or Moody's, as the case may
be, for any class of non-credit enhanced long-term senior unsecured debt issued
by the Borrower. For purposes of the foregoing, (a) if only one of S&P and
Moody's shall have in effect a Public Debt Rating, the Applicable Margin, the
Applicable Percentage and the Applicable Utilization Fee shall be determined by
reference to the available rating; (b) if neither S&P nor Moody's shall have in
effect a Public Debt Rating, the Applicable Margin, the Applicable Percentage
and the Applicable Utilization Fee will be set in accordance with Level VI under
the definition of "Applicable Margin", "Applicable Percentage" or "Applicable
Utilization Fee", as the case may be; (c) if the ratings established by S&P and
Moody's shall fall within different levels, the Applicable Margin, the
Applicable Percentage and the Applicable Utilization Fee shall be based upon the
higher of such ratings, PROVIDED that if the lower of such ratings is more than
one level below the higher of such ratings, the Applicable Percentage, the
Applicable Margin and the Applicable Utilization Fee shall be determined by
reference to the level that is one level above such lower rating, PROVIDED
FURTHER that if either of the ratings established by S&P or Moody's shall fall
within Level VI, the Applicable Margin, the Applicable Percentage and the
Applicable Utilization Fee will be set in accordance with Level VI under the
definition of "Applicable Margin", "Applicable Percentage" or "Applicable
Utilization Fee", as the case may be; (d) if any rating established by S&P or
Moody's shall be changed, such change shall be effective as of the date on which
such change is first announced publicly by the rating agency making such change;
and (e) if S&P or Moody's shall change the basis on which ratings are
established, each reference to the Public Debt Rating announced by S&P or
Moody's, as the case may be, shall refer to the then equivalent rating by S&P or
Moody's, as the case may be.

                  "Reference Banks" shall mean Citibank, N.A., The Chase
Manhattan Bank and Deutsche Bank AG.

                  "Register" shall have the meaning given such term in Section
8.04(d).

                  "Required Lenders" shall mean, at any time, Lenders having
Commitments representing at least 51% of the Total Commitment or, for purposes
of acceleration pursuant to clause (ii) of Article VI, Lenders holding Committed
Loans representing at least 51% of the aggregate principal amount of the
Committed Loans outstanding.


                                       10
<Page>

                  "Responsible Officer" of any corporation shall mean any
executive officer or Financial Officer of such corporation and any other officer
or similar official thereof responsible for the administration of the
obligations of such corporation in respect of this Agreement.

                  "S&P" shall mean Standard and Poor's Ratings Services, a
division of The McGraw-Hill Companies, Inc.

                  "SEC" shall mean the Securities and Exchange Commission.

                  "Single Employer Plan" means a single employer plan, as
defined in Section 4001(a)(15) of ERISA, that (a) is maintained for employees of
the Borrower or any ERISA Affiliate and no person other than the Borrower or the
ERISA Affiliate or (b) was so maintained and in respect of which the Borrower or
any ERISA Affiliate could have liability under Section 4069 of ERISA in the
event such plan has been or were to be terminated.

                  "Subsidiary" shall mean, with respect to the Borrower, any
corporation, partnership, joint venture, limited liability company, trust or
estate, a majority of the Voting Shares of which are at the time owned or
controlled, directly or indirectly, by it or by one or more of its Subsidiaries
and required to be consolidated in accordance with GAAP in its consolidated
financial statements.

                  "Total Commitment" shall mean, at any time, the aggregate
amount of Commitments of all the Lenders, as in effect at such time.

                  "Transactions" shall have the meaning assigned to such term in
Section 3.02.

                  "Type", when used in respect of any Loan or Borrowing, shall
refer to the Rate by reference to which interest on such Loan or on the Loans
comprising such Borrowing is determined. For purposes hereof, "Rate" shall
include the LIBO Rate, the Alternate Base Rate and the Fixed Rate.

                  "Voting Shares" shall mean, as to shares or other ownership
interests of a particular corporation, partnership, joint venture, limited
liability company, trust or estate (i) outstanding shares of stock of any class
of such corporation entitled to vote in the election of directors, excluding
shares entitled so to vote only upon the happening of some contingency, (ii) the
interests in the capital or profits of such partnership, joint venture or
limited liability company or (iii) the beneficial interest in such trust or
estate.

                  SECTION 1.02. TERMS GENERALLY. The definitions in Section 1.01
shall apply equally to both the singular and plural forms of the terms defined.
Whenever the context may require, any pronoun shall include the corresponding
masculine, feminine and neuter forms. The words "include," "includes" and
"including" shall be deemed to be followed by the phrase "without limitation."
All references herein to Articles, Sections, Exhibits and Schedules shall be
deemed references to Articles and Sections of, and Exhibits and Schedules to,
this Agreement unless the context shall otherwise require. Except as otherwise
expressly provided herein, all terms of an accounting or financial nature shall
be construed in accordance with GAAP, as in effect from time to time.


                                       11
<Page>

                                   ARTICLE II

                                   THE CREDITS

                  SECTION 2.01. COMMITMENTS. Subject to the terms and conditions
and relying upon the representations and warranties herein set forth, each
Lender agrees, severally and not jointly, to make Committed Loans to the
Borrower, at any time and from time to time on and after the date hereof and
until the earlier of the Maturity Date and the termination of the Commitment of
such Lender, in an aggregate principal amount at any time outstanding not to
exceed such Lender's Commitment minus the amount by which the Competitive Loans
outstanding at such time shall be deemed to have used such Commitment pursuant
to Section 2.16, subject, however, to the conditions that (i) at no time shall
(A) the sum of (x) the outstanding aggregate principal amount of all Committed
Loans made by all Lenders plus (y) the outstanding aggregate principal amount of
all Competitive Loans made by all Lenders exceed (B) the Total Commitment, and
(ii) at all times the outstanding aggregate principal amount of all Committed
Loans made by each Lender shall equal the product of (A) the percentage which
its Commitment represents of the Total Commitment times (B) the outstanding
aggregate principal amount of all Committed Loans made pursuant to Section 2.04.
Each Lender's Commitment is set forth opposite its name in Schedule 2.01. Such
Commitments may be terminated or reduced from time to time pursuant to Section
2.11.

                  Within the foregoing limits, the Borrower may borrow, pay or
prepay and reborrow Committed Loans hereunder, on and after the Closing Date and
prior to the Maturity Date, subject to the terms, conditions and limitations set
forth herein.

                  SECTION 2.02. LOANS. (a) Each Committed Loan shall be made as
part of a Borrowing consisting of Loans made by the Lenders ratably in
accordance with their respective Commitments; PROVIDED, HOWEVER, that the
failure of any Lender to make any Committed Loan shall not in itself relieve any
other Lender of its obligation to lend hereunder (it being understood, however,
that no Lender shall be responsible for the failure of any other Lender to make
any Loan required to be made by such other Lender). Each Competitive Loan shall
be made in accordance with the procedures set forth in Section 2.03. The
Committed Loans or Competitive Loans comprising any Borrowing shall be (i) in
the case of Competitive Loans, in an aggregate principal amount which is an
integral multiple of $1,000,000 and not less than $10,000,000 and (ii) in the
case of Committed Loans, in an aggregate principal amount which is an integral
multiple of $1,000,000 and not less than $10,000,000 (or an aggregate principal
amount equal to the remaining balance of the available Commitments).

                  (b) Each Competitive Borrowing shall be comprised entirely of
Eurodollar Competitive Loans or Fixed Rate Loans, and each Committed Borrowing
shall be comprised entirely of Eurodollar Committed Loans or ABR Loans, as the
Borrower may request pursuant to Section 2.03 or 2.04, as applicable. Each
Lender may at its option make any Eurodollar Loan by causing any domestic or
foreign branch or Affiliate of such Lender to make such Loan; PROVIDED that any
exercise of such option shall not affect the obligation of the Borrower to repay
such Loan in accordance with the terms of this Agreement. Borrowings of more
than one Type may be outstanding at the same time; PROVIDED, HOWEVER, that the
Borrower shall not be entitled to request any Borrowing which, if made, would
result in an aggregate of more than 10 separate


                                       12
<Page>

Committed Borrowings comprised of Eurodollar Committed Loans being outstanding
hereunder at any one time. For purposes of the foregoing, Loans having different
Interest Periods, regardless of whether they commence on the same date, shall be
considered separate Loans.

                  (c) Subject to Section 2.05, each Lender shall make each Loan
to be made by it hereunder on the proposed date thereof by wire transfer of
immediately available funds to the Agent in New York, New York, not later than
12:00 noon, New York City time, and the Agent shall by 3:00 p.m., New York City
time, credit the amounts so received to the general deposit account of the
Borrower with the Agent or, if a Borrowing shall not occur on such date because
any condition precedent herein specified shall not have been met, return the
amounts so received to the respective Lenders. Competitive Loans shall be made
by the Lender or Lenders whose Competitive Bids therefor are accepted pursuant
to Section 2.03 in the amounts so accepted. Committed Loans shall be made by the
Lenders pro rata in accordance with Section 2.16. Unless the Agent shall have
received notice from a Lender prior to the date of any Borrowing that such
Lender will not make available to the Agent such Lender's portion of such
Borrowing, the Agent may assume that such Lender has made such portion available
to the Agent on the date of such Borrowing in accordance with this paragraph (c)
and the Agent may, in reliance upon such assumption, make available to the
Borrower on such date a corresponding amount. If and to the extent that such
Lender shall not have made such portion available to the Agent, such Lender and
the Borrower severally agree to repay to the Agent forthwith on demand such
corresponding amount together with interest thereon, for each day from the date
such amount is made available to the Borrower until the date such amount is
repaid to the Agent at (i) in the case of the Borrower, the interest rate
applicable at the time to the Loans comprising such Borrowing and (ii) in the
case of such Lender, the Federal Funds Effective Rate. If such Lender shall
repay to the Agent such corresponding amount, such amount shall constitute such
Lender's Loan as part of such Borrowing for purposes of this Agreement.

                  SECTION 2.03. COMPETITIVE BID PROCEDURE. (a) In order to
request Competitive Bids, the Borrower shall hand deliver or telecopy to the
Agent a duly completed Competitive Bid Request in the form of Exhibit A-1
hereto, to be received by the Agent (i) in the case of a Eurodollar Competitive
Borrowing, not later than 10:00 a.m., New York City time, four Business Days
before a proposed Competitive Borrowing and (ii) in the case of a Fixed Rate
Borrowing, not later than 10:00 a.m., New York City time, one Business Day
before a proposed Competitive Borrowing. No ABR Loan shall be requested in, or
made pursuant to, a Competitive Bid Request. A Competitive Bid Request that does
not conform substantially to the format of Exhibit A-1 may be rejected in the
Agent's sole discretion, and the Agent shall promptly notify the Borrower of
such rejection by telecopy. Each Competitive Bid Request shall refer to this
Agreement and specify (x) whether the Borrowing then being requested is to be a
Eurodollar Borrowing or a Fixed Rate Borrowing, (y) the date of such Borrowing
(which shall be a Business Day) and the aggregate principal amount thereof which
shall be in a minimum principal amount of $10,000,000 and in an integral
multiple of $1,000,000, and (z) the Interest Period with respect thereto (which
may not end after the Maturity Date) and the interest payment date or dates
relating thereto. Promptly after its receipt of a Competitive Bid Request that
is not rejected as aforesaid, the Agent shall invite by telecopy (in the form
set forth in Exhibit A-2 hereto) the Lenders to bid, on the terms and conditions
of this Agreement, to make Competitive Loans pursuant to the Competitive Bid
Request.


                                       13
<Page>

                  (b) Each Lender invited to bid may, in its sole discretion,
make one or more Competitive Bids to the Borrower responsive to the Borrower's
Competitive Bid Request. Each Competitive Bid by a Lender must be received by
the Agent via telecopy, in the form of Exhibit A-3 hereto, (i) in the case of a
Eurodollar Competitive Borrowing, not later than 9:30 a.m., New York City time,
three Business Days before a proposed Competitive Borrowing and (ii) in the case
of a Fixed Rate Borrowing, not later than 9:30 a.m., New York City time, on the
day of a proposed Competitive Borrowing. Multiple bids will be accepted by the
Agent. Competitive Bids that do not conform substantially to the format of
Exhibit A-3 may be rejected by the Agent after conferring with, and upon the
instruction of, the Borrower, and the Agent shall notify the Lender making such
nonconforming bid of such rejection as soon as practicable. Each Competitive Bid
shall refer to this Agreement and specify (x) the principal amount (which shall
be in a minimum principal amount of $5,000,000 and in an integral multiple of
$1,000,000 and which may equal the entire principal amount of the Competitive
Borrowing requested by the Borrower) of the Competitive Loan or Loans that the
Lender is willing to make to the Borrower, (y) the Competitive Bid Rate or Rates
at which the Lender is prepared to make the Competitive Loan or Loans and (z)
the Interest Period, the last day thereof and the interest payment date or dates
relating thereto. If any Lender invited to bid shall elect not to make a
Competitive Bid, such Lender shall so notify the Agent via telecopy (I) in the
case of Eurodollar Competitive Loans, not later than 9:30 a.m., New York City
time, three Business Days before a proposed Competitive Borrowing, and (II) in
the case of Fixed Rate Loans, not later than 9:30 a.m., New York City time, on
the day of a proposed Competitive Borrowing; PROVIDED, HOWEVER, that failure by
any Lender to give such notice shall not cause such Lender to be obligated to
make any Competitive Loan as part of such Competitive Borrowing. A Competitive
Bid submitted by a Lender pursuant to this paragraph (b) shall be irrevocable.

                  (c) The Agent shall promptly notify the Borrower, by telecopy,
of all the Competitive Bids made, the Competitive Bid Rate and the principal
amount of each Competitive Loan in respect of which a Competitive Bid was made
and the identity of the Lender that made each bid. The Agent shall send a copy
of all Competitive Bids to the Borrower for its records as soon as practicable
after completion of the bidding process set forth in this Section 2.03.

                  (d) The Borrower may in its sole and absolute discretion,
subject only to the provisions of this paragraph (d), accept or reject any
Competitive Bid referred to in paragraph (c) above. The Borrower shall notify
the Agent by telephone, confirmed by telecopy in the form of a Competitive Bid
Accept/Reject Letter, whether and to what extent it has decided to accept or
reject any of or all the bids referred to in paragraph (c) above, (x) in the
case of a Eurodollar Competitive Borrowing, not later than 10:30 a.m., New York
City time, three Business Days before a proposed Competitive Borrowing, and (y)
in the case of a Fixed Rate Borrowing, not later than 10:30 a.m., New York City
time, on the day of a proposed Competitive Borrowing; PROVIDED, HOWEVER, that
(i) the failure by the Borrower to give such notice shall be deemed to be a
rejection of all the bids referred to in paragraph (c) above, (ii) the Borrower
shall not accept a bid made at a particular Competitive Bid Rate if it has
decided to reject a bid made at a lower Competitive Bid Rate, (iii) the
aggregate amount of the Competitive Bids accepted by the Borrower shall not
exceed the principal amount specified in the Competitive Bid Request, (iv) if
the Borrower shall accept a bid or bids made at a particular Competitive Bid
Rate but the amount of such bid or bids shall cause the total amount of bids to
be accepted by the Borrower to exceed the amount specified in the Competitive
Bid Request, then the Borrower shall accept a portion of


                                       14
<Page>

such bid or bids in an amount equal to the amount specified in the Competitive
Bid Request less the amount of all other Competitive Bids accepted with respect
to such Competitive Bid Request, which acceptance, in the case of multiple bids
at such Competitive Bid Rate, shall be made pro rata in accordance with the
amount of each such bid at such Competitive Bid Rate, and (v) except pursuant to
clause (iv) above, no bid shall be accepted for a Competitive Loan unless such
Competitive Loan is in a minimum principal amount of $5,000,000 and an integral
multiple of $1,000,000; PROVIDED FURTHER, HOWEVER, that if a Competitive Loan
must be in an amount less than $5,000,000 because of the provisions of clause
(iv) above, such Competitive Loan may be for a minimum of $1,000,000 or any
integral multiple thereof, and in calculating the pro rata allocation of
acceptances of portions of multiple bids at a particular Competitive Bid Rate
pursuant to clause (iv) the amounts shall be rounded to integral multiples of
$1,000,000 in a manner which shall be in the discretion of the Borrower. A
notice given by the Borrower pursuant to this paragraph (d) shall be
irrevocable.

                  (e) The Agent shall promptly notify each bidding Lender
whether or not its Competitive Bid has been accepted (and if so, in what amount
and at what Competitive Bid Rate) by telecopy sent by the Agent, and each
successful bidder will thereupon become bound, subject to the other applicable
conditions hereof, to make the Competitive Loan in respect of which its bid has
been accepted.

                  (f) A Competitive Bid Request shall not be made within five
Business Days after the date of any previous Competitive Bid Request. No
Competitive Borrowing shall be requested or made hereunder if after giving
effect thereto any of the conditions set forth in Section 2.01 would not be met.

                  (g) If the Agent shall elect to submit a Competitive Bid in
its capacity as a Lender, it shall submit such bid directly to the Borrower one
quarter of an hour earlier than the latest time at which the other Lenders are
required to submit their bids to the Agent pursuant to paragraph (b) above.

                  (h) Upon the request of any Lender making a Competitive Loan,
the indebtedness of the Borrower resulting from such Competitive Loan shall be
evidenced by a separate promissory note of the Borrower in substantially the
form of Exhibit A-5 hereto payable to the order of the Lender making such
Competitive Loan.

                  (i) All notices required by this Section 2.03 shall be given
in accordance with Section 8.01.

                  SECTION 2.04. COMMITTED BORROWING PROCEDURE. In order to
request a Committed Borrowing, the Borrower shall hand deliver or telecopy to
the Agent a duly completed Committed Borrowing Request in the form of Exhibit
A-6 (a) in the case of a Eurodollar Committed Borrowing, not later than 10:30
a.m., New York City time, three Business Days before a proposed Borrowing and
(b) in the case of an ABR Borrowing, not later than 10:30 a.m., New York City
time, on the day of a proposed Borrowing. No Fixed Rate Loan shall be requested
or made pursuant to a Committed Borrowing Request. Such notice shall be
irrevocable and shall in each case specify (i) whether the Borrowing then being
requested is to be a Eurodollar Committed Borrowing or an ABR Borrowing; (ii)
the date of such Committed


                                       15
<Page>

Borrowing (which shall be a Business Day) and the amount thereof; and (iii) if
such Borrowing is to be a Eurodollar Committed Borrowing, the Interest Period
with respect thereto, which shall not end after the Maturity Date. If no
election as to the Type of Committed Borrowing is specified in any such notice,
then the requested Committed Borrowing shall be an ABR Borrowing. If no Interest
Period with respect to any Eurodollar Committed Borrowing is specified in any
such notice, then the Borrower shall be deemed to have selected an Interest
Period of one month's duration. Notwithstanding any other provision of this
Agreement to the contrary, the Borrower shall not be entitled to request any
Committed Borrowing if the Interest Period requested with respect to such
Committed Borrowing would end after the Maturity Date. The Agent shall promptly
advise the Lenders of any notice given pursuant to this Section 2.04 and of each
Lender's portion of the requested Borrowing.

                  SECTION 2.05. CONVERSION AND CONTINUATION OF COMMITTED LOANS.
The Borrower shall have the right at any time upon prior irrevocable notice to
the Agent (i) not later than 10:30 a.m., New York City time, on the day of the
conversion, to convert all or any part of any Eurodollar Committed Borrowing
into an ABR Borrowing, (ii) not later than 10:30 a.m., New York City time, three
Business Days prior to conversion or continuation, to convert any ABR Borrowing
into a Eurodollar Committed Borrowing or to continue any Eurodollar Committed
Borrowing as a Eurodollar Committed Borrowing for an additional Interest Period
and (iv) not later than 10:30 a.m., New York City time, three Business Days
prior to conversion, to convert the Interest Period, with respect to any
Eurodollar Committed Borrowing to another permissible Interest Period, subject
in each case to the following:

                  (a) if less than all the outstanding principal amount of any
         Committed Borrowing shall be converted or continued, the aggregate
         principal amount of the Committed Borrowing converted or continued
         shall be an integral multiple of $1,000,000 and not less than
         $10,000,000;

                  (b) accrued interest on a Committed Borrowing (or portion
         thereof) being converted shall be paid by the Borrower at the time of
         conversion;

                  (c) if any Eurodollar Committed Borrowing is converted at a
         time other than the end of the Interest Period applicable thereto, the
         Borrower shall pay, upon demand, any amounts due to the Lenders
         pursuant to Section 2.15;

                  (d) any portion of a Committed Borrowing maturing or required
         to be repaid in less than one month may not be converted into or
         continued as a Eurodollar Committed Borrowing;

                  (e) any portion of a Eurodollar Committed Borrowing which
         cannot be continued as a Eurodollar Committed Borrowing by reason of
         clause (d) above shall be automatically converted at the end of the
         Interest Period in effect for such Eurodollar Committed Borrowing into
         an ABR Borrowing; and

                  (f) no Interest Period may be selected for any Eurodollar
         Committed Borrowing that would end later than the Maturity Date.


                                       16
<Page>

                  Each notice of the Borrower pursuant to this Section 2.05
shall be irrevocable and shall refer to this Agreement and specify (i) the
identity and amount of the Committed Borrowing that the Borrower requests to be
converted or continued, (ii) whether such Committed Borrowing is to be converted
to or continued as a Eurodollar Committed Borrowing or an ABR Borrowing, (iii)
if such notice requests a conversion, the date of such conversion (which shall
be a Business Day) and (iv) if such Committed Borrowing is to be converted to or
continued as a Eurodollar Committed Borrowing, the Interest Period with respect
thereto. If no Interest Period is specified in any such notice with respect to
any conversion to or continuation as a Eurodollar Committed Borrowing, the
Borrower shall be deemed to have selected an Interest Period of one month's
duration. If the Borrower shall not have given notice in accordance with this
Section 2.05 to convert or continue any Committed Borrowing, such Committed
Borrowing shall, at the end of the Interest Period applicable thereto (unless
repaid pursuant to the terms hereof), automatically be converted or continued
into a new Interest Period as an ABR Borrowing.

                  SECTION 2.06. FEES. (a) The Borrower agrees to pay to each
Lender, through the Agent, on each March 31, June 30, September 30 and December
31 (with the first payment being due on September 30, 2001) and on the date on
which the Commitment of such Lender shall be terminated or reduced as provided
herein, a facility fee (a "Facility Fee") equal to the Applicable Percentage per
annum in effect from time to time on the average daily amount of the Commitment
of such Lender, whether used or unused, during the preceding quarter (or other
period commencing on the date of this Agreement, or ending with the Maturity
Date or any date on which the Commitment of such Lender shall be terminated or
reduced). All Facility Fees shall be computed on the basis of the actual number
of days elapsed in a year of 360 days. The Facility Fee due to each Lender shall
commence to accrue on the date of this Agreement, and shall cease to accrue on
the earlier of the Maturity Date and the termination of the Commitment of such
Lender as provided herein.

                  (b) The Borrower agrees to pay the Agent, for its own account,
the administrative and other fees referred to in the Fee Letter (the
"Administrative Fees") at the times and in the amounts agreed upon in the Fee
Letter.

                  (c) All Fees shall be paid on the dates due, in immediately
available funds, to the Agent for distribution, if and as appropriate, among the
Lenders. Once paid, none of the Fees shall be refundable under any
circumstances.

                  SECTION 2.07. REPAYMENT OF LOANS; EVIDENCE OF DEBT. (a) The
Borrower hereby agrees that the outstanding principal balance of each Committed
Loan shall be payable on the Maturity Date, and that the outstanding principal
balance of each Competitive Loan shall be payable on the last day of the
Interest Period applicable thereto. Each Loan shall bear interest on the
outstanding principal balance thereof as set forth in Section 2.08.

                  (b) Each Lender shall maintain in accordance with its usual
practice an account or accounts evidencing the indebtedness of the Borrower to
the appropriate lending office of such Lender resulting from each Loan made by
such lending office of such Lender from time to time, including the amounts of
principal and interest payable and paid such lending office of such Lender from
time to time under this Agreement.


                                       17
<Page>

                  (c) The Agent shall maintain the Register pursuant to Section
8.04(d), and a subaccount for each Lender, in which Register and accounts (taken
together) shall be recorded (i) the amount of each Loan made hereunder, the Type
of each Loan made and the Interest Period applicable thereto, (ii) the amount of
any principal or interest due and payable or to become due and payable from the
Borrower to each Lender hereunder and (iii) the amount of any sum received by
the Agent hereunder from the Borrower and each Lender's share thereof.

                  (d) The entries made in the Register and accounts maintained
pursuant to paragraph (b) and (c) of this Section 2.07 shall, to the extent
permitted by applicable law, be prima facie evidence of the existence and
amounts of the obligations of the Borrower therein recorded; PROVIDED, HOWEVER,
that the failure of any Lender or the Agent to maintain such account, such
Register or such subaccount, as applicable, or any error therein shall not in
any manner affect the obligation of the Borrower to repay the Loans made to the
Borrower by such Lender in accordance with their terms.

                  (e) The Borrower agrees that upon notice by any Lender after
the initial borrowing hereunder to the Borrower (with a copy to the Agent) to
the effect that a promissory note or other evidence of indebtedness is required
or appropriate in order for such Lender to evidence (whether for purposes of
pledge, enforcement or otherwise) the Committed Loans owing to, or to be made
by, such Lender, the Borrower shall promptly, execute and deliver to such
Lender, with a copy to the Agent, a promissory note or notes, in substantially
the form of Exhibit B hereto, payable to the order of such Lender in a principal
amount equal to the Commitment of such Lender.

                  SECTION 2.08. INTEREST ON LOANS. (a) Subject to the provisions
of Section 2.09, the Loans comprising each Eurodollar Borrowing shall bear
interest (computed on the basis of the actual number of days elapsed over a year
of 360 days) at a rate per annum equal to (i) in the case of each Eurodollar
Committed Loan, the LIBO Rate for the Interest Period in effect for such
Borrowing plus (x) the Applicable Margin from time to time in effect plus (y)
the Applicable Utilization Fee from time to time in effect and (ii) in the case
of each Eurodollar Competitive Loan, the LIBO Rate for the Interest Period in
effect for such Borrowing plus the Margin offered by the Lender making such Loan
and accepted by the Borrower pursuant to Section 2.03.

                  (b) Subject to the provisions of Section 2.09, the Loans
comprising each ABR Borrowing shall bear interest (computed on the basis of the
actual number of days elapsed over a year of 365 or 366 days, as the case may
be, for periods during which the Alternate Base Rate is determined by reference
to the Base Rate and 360 days for periods during which the Alternate Base Rate
is determined by reference to the Federal Funds Effective Rate) at a rate per
annum equal to the Alternate Base Rate from time to time in effect plus the
Applicable Margin from time to time in effect.

                  (c) Subject to the provisions of Section 2.09, each Fixed Rate
Loan shall bear interest at a rate per annum (computed on the basis of the
actual number of days elapsed over a year of 360 days) equal to the fixed rate
of interest offered by the Lender making such Loan and accepted by the Borrower
pursuant to Section 2.03.


                                       18
<Page>

                  (d) Interest on each Loan shall be payable on each Interest
Payment Date applicable to such Loan except as otherwise provided in this
Agreement. The applicable LIBO Rate or Alternate Base Rate for each Interest
Period or day within an Interest Period, as the case may be, shall be determined
in good faith by the Agent, and such determination shall be conclusive absent
manifest error.

                  (e) Each Reference Bank agrees to furnish to the Agent timely
information for the purpose of determining each Eurodollar Loan and each LIBO
Rate. If any one or more of the Reference Banks shall not furnish such timely
information to the Agent for the purpose of determining any such interest rate,
the Agent shall determine such interest rate on the basis of timely information
furnished by the remaining Reference Banks. The Agent shall give prompt notice
to the Borrower and the Lenders of the applicable interest rate determined by
the Agent for purposes of Section 2.08(a), (b) or (c), and the rate, if any,
furnished by each Reference Bank for the purpose of determining the interest
rate under Section 2.08(a).

                  (f) If fewer than two Reference Banks furnish timely
information to the Agent for determining the LIBO Rate for any Eurodollar Loan,

                  (i) the Agent shall forthwith notify the Borrower and the
         Lenders that the interest rate cannot be determined for such Eurodollar
         Loans,

                  (ii) with respect to Eurodollar Loans, each such Loan will
         automatically, on the last day of the then existing Interest Period
         therefor, be prepaid by the Borrower or be automatically converted into
         a Base Rate Loan, and

                  (iii) the obligation of the Lenders to make Eurodollar Loans
         or to convert Base Rate Loans into Eurodollar Loans shall be suspended
         until the Agent shall notify the Borrower and the Lenders that the
         circumstances causing such suspension no longer exist.

                  (g) Upon the occurrence and during the continuance of any
Event of Default under Section 6.01(b) or (c), (i) each Eurodollar Committed
Loan will automatically, on the last day of the then existing Interest Period
therefor, be converted into Base Rate Loans and (ii) the obligation of the
Lenders to make, or to convert Advances into, Eurodollar Committed Loans shall
be suspended.

                  SECTION 2.09. DEFAULT INTEREST. If the Borrower shall default
in the payment of the principal of or interest on any Loan or any other amount
becoming due hereunder, whether by scheduled maturity, notice of prepayment,
acceleration or otherwise, the Borrower shall on demand from time to time from
the Agent pay interest, to the extent permitted by law, on such defaulted amount
up to (but not including) the date of actual payment (after as well as before
judgment) at a rate per annum (computed on the basis of the actual number of
days elapsed over a year of 360 days) equal to the Alternate Base Rate plus 1%.

                  SECTION 2.10. ALTERNATE RATE OF INTEREST. In the event, and on
each occasion, that on the day two Business Days prior to the commencement of
any Interest Period for a Eurodollar Borrowing the Agent shall have determined
in good faith (i) that dollar deposits in the principal amounts of the
Eurodollar Loans comprising such Borrowing are not generally


                                       19
<Page>

available in the London interbank market or (ii) that reasonable means do not
exist for ascertaining the LIBO Rate, the Agent shall, as soon as practicable
thereafter, give telecopy notice of such determination to the Borrower and the
Lenders. In the event of any such determination under clauses (i) or (ii) above,
until the Agent shall have advised the Borrower and the Lenders that the
circumstances giving rise to such notice no longer exist, (x) any request by the
Borrower for a Eurodollar Competitive Borrowing pursuant to Section 2.03 shall
be of no force and effect and shall be denied by the Agent and (y) any request
by the Borrower for a Eurodollar Committed Borrowing pursuant to Section 2.04
shall be deemed to be a request for an ABR Borrowing. In the event a Lender
notifies the Agent that the rates at which dollar deposits are being offered
will not adequately and fairly reflect the cost to such Lender of making or
maintaining its Eurodollar Loan during such Interest Period, the Agent shall
notify the Borrower of such notice and until the Lender shall have advised the
Agent that the circumstances giving rise to such notice no longer exist, any
request by the Borrower for a Eurodollar Committed Borrowing shall be deemed a
request for an ABR Borrowing for the same Interest Period with respect to such
Lender. Each determination by the Agent hereunder shall be in good faith and
conclusive absent manifest error.

                  SECTION 2.11. TERMINATION AND REDUCTION OF COMMITMENTS. (a)
The Commitments shall be automatically terminated on the Maturity Date.

                  (b) Upon at least three Business Days' prior irrevocable
telecopy notice to the Agent, the Borrower may at any time in whole permanently
terminate, or from time to time in part permanently reduce, the Total
Commitment; PROVIDED, HOWEVER, that (i) each partial reduction of the Total
Commitment shall be in an integral multiple of $1,000,000 and in a minimum
principal amount of $10,000,000 and (ii) no such termination or reduction shall
be made which would reduce the Total Commitment to an amount less than the
aggregate outstanding principal amount of the Loans. Once terminated or reduced,
the Total Commitment may not be reinstated.

                  (c) Each reduction in the Total Commitment hereunder shall be
made ratably among the Lenders in accordance with their respective Commitments.
The Borrower shall pay to the Agent for the account of the Lenders, on the date
of each termination or reduction of the Commitment, the Facility Fees on the
amount of the Commitments so terminated or reduced accrued through the date of
such termination or reduction.

                  SECTION 2.12. PREPAYMENT. (a) The Borrower shall have the
right at any time and from time to time to prepay any Committed Borrowing, in
whole or in part, upon giving telecopy notice (or telephone notice promptly
confirmed by telecopy notice) to the Agent: (i) before 10:00 a.m., New York City
time, two Business Days prior to prepayment, in the case of Eurodollar Loans,
and (ii) before 10:00 a.m., New York City time, on the same Business Day of
prepayment, in the case of ABR Loans; PROVIDED, HOWEVER, that each partial
prepayment shall be in an amount which is an integral multiple of $1,000,000 and
not less than $5,000,000. The Borrower shall not have the right to prepay any
Competitive Borrowing.

                  (b) On the date of any termination or reduction of the
Commitments pursuant to Section 2.11, the Borrower shall pay or prepay so much
of the Committed Borrowings as shall be necessary in order that the aggregate
principal amount of the Competitive Loans and


                                       20
<Page>

Committed Loans outstanding will not exceed the Total Commitment, after giving
effect to such termination or reduction.

                  (c) Each notice of prepayment from the Borrower shall specify
the prepayment date and the principal amount of each Borrowing (or portion
thereof) to be prepaid, shall be irrevocable and shall commit the Borrower to
prepay such Borrowing (or portion thereof) by the amount stated therein on the
date stated therein. All prepayments under this Section 2.12 shall be subject to
Section 2.15 but otherwise without premium or penalty. All prepayments under
this Section 2.12 shall be accompanied by accrued interest on the principal
amount being prepaid to the date of payment.

                  SECTION 2.13. RESERVE REQUIREMENTS; CHANGE IN CIRCUMSTANCES.
(a) Notwithstanding any other provision herein, if after the date of this
Agreement any change in applicable law or regulation or in the interpretation or
administration thereof by any governmental authority charged with the
interpretation or administration thereof (whether or not having the force of
law) shall result in the imposition, modification or applicability of any
reserve, special deposit or similar requirement against assets of, deposits with
or for the account of or credit extended by any Lender, or shall result in the
imposition on such Lender or the London interbank market any other condition
affecting this Agreement, such Lender's Commitment or any Eurodollar Loan, or
Fixed Rate Loan made by such Lender, and the result of any of the foregoing
shall be to increase the cost to such Lender of making or maintaining any
Eurodollar Loan or Fixed Rate Loan or to reduce the amount of any sum received
or receivable by such Lender hereunder (whether of principal, interest or
otherwise) by an amount deemed by such Lender to be material, then the Borrower
will pay to such Lender upon demand such additional amount or amounts as will
compensate such Lender for such additional costs incurred or reduction suffered.
Notwithstanding the foregoing, no Lender shall be entitled to request
compensation under this paragraph with respect to any Competitive Loan if the
change giving rise to such request was applicable to such Lender at the time of
submission of the Competitive Bid pursuant to which such Competitive Loan shall
have been made.

                  (b) If any Lender shall have determined that the applicability
of any law, rule, regulation or guideline adopted after the date hereof pursuant
to or arising out of the July 1988 report of the Basle Committee on Banking
Regulations and Supervisory Practices entitled "International Convergence of
Capital Measurement and Capital Standards," or the adoption after the date
hereof of any other law, rule, regulation or guideline regarding capital
adequacy, or any change in any of the foregoing or in the interpretation or
administration of any of the foregoing by any governmental authority, central
bank or comparable agency charged with the interpretation or administration
thereof, or compliance by any Lender (or any lending office of such Lender) or
any Lender's holding company with any request or directive regarding capital
adequacy (whether or not having the force of law) of any such authority, central
bank or comparable agency, has or would have the effect of reducing the rate of
return on such Lender's capital or on the capital of such Lender's holding
company, if any, as a consequence of this Agreement, such Lender's Commitment or
the Loans made by such Lender pursuant hereto to a level below that which such
Lender or such Lender's holding company could have achieved but for such
adoption, change or compliance (taking into consideration such Lender's policies
and the policies of such Lender's holding company with respect to capital
adequacy) by an amount deemed by such Lender to be material, then from time to
time the Borrower shall pay to such


                                       21
<Page>

Lender such additional amount or amounts as will compensate such Lender or such
Lender's holding company for any such reduction suffered.

                  (c) A certificate of the Lender setting forth such amount or
amounts (including computation of such amount or amounts) as shall be necessary
to compensate the Lender or its holding company as specified in paragraph (a) or
(b) above, as the case may be, shall be delivered to the Borrower and such
amount or amounts may be reviewed by the Borrower. Unless the Borrower disagrees
in good faith with the computation of the amount or amounts in such certificate,
the Borrower shall pay to the Lender, within 10 Business Days after receipt by
the Borrower of such certificate delivered by the Lender, the amount shown as
due on any such certificate. If the Borrower, after receipt of any such
certificate from the Lender, disagrees with the Lender on the computation of the
amount or amounts owed to the Lender pursuant to paragraph (a) or (b) above, the
Lender and the Borrower shall negotiate in good faith to promptly resolve such
disagreement. In either case, however, the Lender shall have a duty to mitigate
the damages that may arise as a consequence of paragraph (a) or (b) above to the
extent that such mitigation will not, in the judgment of the Lender, entail any
cost or disadvantage to the Lender that the Lender is not reimbursed or
compensated for by the Borrower.

                  (d) Failure on the part of any Lender to demand compensation
for any increased costs or reduction in amounts received or receivable or
reduction in return on capital with respect to any period shall not constitute a
waiver of such Lender's right to demand compensation with respect to any other
period; PROVIDED that if any Lender fails to make such demand within 45 days
after it obtains knowledge of the event giving rise to the demand such Lender
shall, with respect to amounts payable pursuant to this Section 2.13 resulting
from such event, only be entitled to payment under this Section 2.13 for such
costs incurred or reduction in amounts or return on capital from and after the
date 45 days prior to the date that such Lender does make such demand. The
protection of this Section shall be available to each Lender regardless of any
possible contention of the invalidity or inapplicability of the law, rule,
regulation, guideline or other change or condition which shall have occurred or
been imposed.

                  SECTION 2.14. CHANGE IN LEGALITY. (a) Notwithstanding any
other provision herein, if any change in any law or regulation or in the
interpretation thereof by any Governmental Authority charged with the
administration or interpretation thereof shall make it unlawful for any Lender
to make or maintain any Eurodollar Loan or to give effect to its obligations as
contemplated hereby with respect to any Eurodollar Loan, then, by 30 days' (or
such shorter period as shall be required in order to comply with applicable law)
written notice to the Borrower and to the Agent, such Lender may:

                  (i) declare that Eurodollar Loans will not thereafter be made
         by such Lender hereunder, whereupon such Lender shall not submit a
         Competitive Bid in response to a request for Eurodollar Competitive
         Loans and any request by the Borrower for a Eurodollar Committed
         Borrowing shall, as to such Lender only, be deemed a request for an ABR
         Loan unless such declaration shall be subsequently withdrawn; and

                  (ii) require that all outstanding Eurodollar Loans made by it
         be converted to ABR Loans, in which event all such Eurodollar Loans
         shall be automatically converted to ABR Loans as of the effective date
         of such notice as provided in paragraph (b) below.


                                       22
<Page>

                  In the event any Lender shall exercise its rights under (i) or
(ii) above, all payments and prepayments of principal which would otherwise have
been applied to repay the Eurodollar Loans that would have been made by such
Lender or the converted Eurodollar Loans of such Lender shall instead be applied
to repay the ABR Loans made by such Lender in lieu of, or resulting from the
conversion of, such Eurodollar Loans.

                  (b) For purposes of this Section 2.14, a notice to the
Borrower by any Lender shall be effective as to each Eurodollar Loan, if lawful,
on the last day of the Interest Period currently applicable to such Eurodollar
Loan; in all other cases such notice shall be effective on the date of receipt
by the Borrower.

                  SECTION 2.15. INDEMNITY. The Borrower shall indemnify each
Lender against any out-of-pocket loss or expense which such Lender may sustain
or incur as a consequence of (a) any failure by the Borrower to borrow or to
refinance, convert or continue any Loan hereunder after irrevocable notice of
such borrowing, refinancing, conversion or continuation has been given pursuant
to Section 2.03, 2.04 or 2.05, (b) any payment, prepayment or conversion, or an
assignment required under Section 2.20, of a Eurodollar Loan by the Borrower
required by any other provision of this Agreement or otherwise made or deemed
made on a date other than the last day of the Interest Period, if any,
applicable thereto, (c) any default by the Borrower in payment or prepayment of
the principal amount of any Loan or any part thereof or interest accrued
thereon, as and when due and payable (at the due date thereof, whether by
scheduled maturity, acceleration, irrevocable notice of prepayment or otherwise)
or (d) the occurrence of any Event of Default.

                  In the case of a Eurodollar Loan, such out-of-pocket loss or
expense shall be limited to an amount equal to the excess, if any, of (i) its
cost of obtaining the funds for the Loan being paid, prepaid, converted or not
borrowed, converted or continued (based on the LIBO Rate applicable thereto) for
the period from the date of such payment, prepayment, conversion or failure to
borrow, convert or continue to the last day of the Interest Period for such Loan
(or, in the case of a failure to borrow, convert or continue, the Interest
Period for such Loan which would have commenced on the date of such failure)
over (ii) the amount of interest that would be realized by the Lender in
reemploying the funds so paid, prepaid, converted or not borrowed, converted or
continued for such period or Interest Period, as the case may be. In the case of
an ABR Loan, such out-of-pocket loss or expense shall be limited to an amount
equal to the excess, if any, of (i) its cost of obtaining the funds for the ABR
Loan being paid, prepaid, converted or not borrowed, converted or continued for
the period from the date of such payment, prepayment, conversion or failure to
borrow, convert or continue to the next Business Day for such ABR Loan over (ii)
the amount of interest that would be realized by the Lender in reemploying the
funds so paid, prepaid, converted or not borrowed, converted or continued until
the next Business Day, as the case may be.

                  A certificate of the Lender setting forth such amount or
amounts (including the computation of such amount or amounts) as shall be
necessary to compensate the Lender or its holding company for the out-of-pocket
expenses defined herein shall be delivered to the Borrower and such amount or
amounts may be reviewed by the Borrower. If the Borrower, after receipt of any
such certificate from the Lender, disagrees in good faith with the Lender on the


                                       23
<Page>

computation of the amount owed to the Lender pursuant to this Section 2.15, the
Lender and the Borrower shall negotiate in good faith to promptly resolve such
disagreement.

                  Each Lender shall have a duty to mitigate the damages to such
Lender that may arise as a consequence of clause (a), (b), (c) or (d) above to
the extent that such mitigation will not, in the judgment of such Lender, entail
any cost or disadvantage to such Lender that such Lender is not reimbursed or
compensated for by the Borrower.

                  SECTION 2.16. PRO RATA TREATMENT. Except as required under
Sections 2.10, 2.13, 2.14, 2.15, 2.19 and 2.20, each Committed Borrowing, each
payment or prepayment of principal of any Committed Borrowing, each payment of
interest on the Committed Loans, each payment of the Facility Fees, each
reduction of the Commitments and each refinancing or conversion of any Borrowing
with a Committed Borrowing of any Type, shall be allocated pro rata among the
Lenders in accordance with their respective Commitments (or, if such Commitments
shall have expired or been terminated, in accordance with the respective
principal amounts of their outstanding Committed Loans). Each payment of
principal of any Competitive Borrowing shall be allocated pro rata among the
Lenders participating in such Borrowing in accordance with the respective
principal amounts of their outstanding Competitive Loans comprising such
Borrowing. Each payment of interest on any Competitive Borrowing shall be
allocated pro rata among the Lenders participating in such Borrowing in
accordance with the respective amounts of accrued and unpaid interest on their
outstanding Competitive Loans comprising such Borrowing. For purposes of
determining the available Commitments of the Lenders at any time, each
outstanding Competitive Borrowing shall be deemed to have utilized the
Commitments of the Lenders (including those Lenders which shall not have made
Loans as part of such Competitive Borrowing) pro rata in accordance with such
respective Commitments. Each Lender agrees that in computing such Lender's
portion of any Borrowing to be made hereunder, the Agent may, in its discretion,
round each Lender's percentage of such Borrowing to the next higher or lower
whole dollar amount.

                  SECTION 2.17. SHARING OF SETOFFS. Each Lender agrees that if
it shall, through the exercise of a right of banker's lien, setoff or
counterclaim against the Borrower, or pursuant to a secured claim under Section
506 of Title 11 of the United States Code or other security or interest arising
from, or in lieu of, such secured claim, received by such Lender under any
applicable bankruptcy, insolvency or other similar law or otherwise, or by any
other means, obtain payment (voluntary or involuntary) in respect of any
Committed Loan or Loans as a result of which the unpaid principal portion of the
Committed Loans of such Lender shall be proportionately less than the unpaid
principal portion of the Committed Loans of any other Lender, it shall be deemed
simultaneously to have purchased from such other Lender at face value, and shall
promptly pay to such other Lender the purchase price for, a participation in the
Committed Loans of such other Lender, so that the aggregate unpaid principal
amount of the Committed Loans and participations in the Committed Loans held by
each Lender shall be in the same proportion to the aggregate unpaid principal
amount of all Committed Loans then outstanding as the principal amount of its
Committed Loans prior to such exercise of banker's lien, setoff or counterclaim
or other event was to the principal amount of all Committed Loans outstanding
prior to such exercise of banker's lien, setoff or counterclaim or other event;
PROVIDED, HOWEVER, that, if any such purchase or purchases or adjustments shall
be made pursuant to this Section 2.17 and the payment giving rise thereto shall
thereafter be recovered,


                                       24
<Page>

such purchase or purchases or adjustments shall be rescinded to the extent of
such recovery and the purchase price or prices or adjustment restored without
interest. The Borrower expressly consents to the foregoing arrangements and
agrees that any Lender holding a participation in a Committed Loan deemed to
have been so purchased may exercise any and all rights of banker's lien, setoff
or counterclaim with respect to any and all moneys owing by the Borrower to such
Lender by reason thereof as fully as if such Lender had made a Committed Loan
directly to the Borrower in the amount of such participation.

                  SECTION 2.18. PAYMENTS. (a) The Borrower shall make each
payment (including principal of or interest on any Borrowing or any Fees or
other amounts) hereunder from an account in the United States not later than
12:00 noon, New York City time, on the date when due in dollars to the Agent at
its offices at 399 Park Avenue, New York, NY 10043, in immediately available
funds.

                  (b) Whenever any payment (including principal of or interest
on any Borrowing or any Fees or other amounts) hereunder shall become due, or
otherwise would occur, on a day that is not a Business Day, such payment may be
made on the next succeeding Business Day, and such extension of time shall in
such case be included in the computation of interest or Fees, if applicable.

                  SECTION 2.19. TAXES. (a) Any and all payments by the Borrower
hereunder shall be made, in accordance with Section 2.18, free and clear of and
without deduction for any and all present or future taxes, levies, imposts,
deductions, charges or withholdings, and all liabilities with respect thereto
imposed by the United States or any political subdivision or taxing authority
thereof, excluding taxes imposed on the Agent's or any Lender's (or any
transferee's or assignee's, including a participation holder's (any such entity
a "Transferee")) net income and franchise taxes imposed on the Agent or any
Lender (or Transferee) by the United States or any political subdivision or
taxing authority thereof (all such nonexcluded taxes, levies, imposts,
deductions, charges, withholdings and liabilities being hereinafter referred to
as "Taxes"). If the Borrower shall be required by law to deduct any Taxes from
or in respect of any sum payable hereunder to any Lender (or any Transferee) or
the Agent, (i) the sum payable shall be increased by the amount necessary so
that after making all required deductions (including deductions applicable to
additional sums payable under this Section 2.19) such Lender (or Transferee) or
the Agent (as the case may be) shall receive an amount equal to the sum it would
have received had no such deductions been made, (ii) the Borrower shall make
such deductions and (iii) the Borrower shall pay the full amount deducted to the
relevant taxing authority or other Governmental Authority in accordance with
applicable law.

                  (b) In addition, the Borrower agrees to pay any present or
future stamp or documentary taxes or any other excise or property taxes, charges
or similar levies which arise from any payment made hereunder or from the
execution, delivery or registration of, or otherwise with respect to, this
Agreement imposed by the United States or any political subdivision or taxing
authority thereof (hereinafter referred to as "Other Taxes").

                  (c) The Borrower will indemnify each Lender (or Transferee)
and the Agent for the full amount of Taxes and Other Taxes (including any Taxes
or Other Taxes on amounts payable under this Section 2.19) paid by such Lender
(or Transferee) or the Agent, as the case


                                       25
<Page>

may be, with respect to the Borrower and any liability (including penalties,
interest and reasonable out-of-pocket expenses) arising therefrom or with
respect thereto (other than any such liability that results from the gross
negligence or willful misconduct of the Lender (or Transferee) or Agent),
whether or not such Taxes or Other Taxes were correctly or legally asserted by
the relevant taxing authority or other Governmental Authority. Such
indemnification shall be made within 30 days after the date any Lender (or
Transferee) or the Agent, as the case may be, makes written demand therefor. If
the Borrower or any Lender (or Transferee) or the Agent shall determine that
Taxes or Other Taxes may not have been correctly or legally assessed by the
relevant taxing authority or other Governmental Authority, and that a Lender (or
Transferee) or the Agent may be entitled to receive a refund in respect of Taxes
or Other Taxes, it shall promptly notify the other party of the availability of
such refund and such Lender (or Transferee) or the Agent shall, within 60 days
after receipt of a request by the Borrower, apply for such refund at the
Borrower's expense. If any Lender (or Transferee) or the Agent receives a refund
or credit or offset against another tax liability in respect of any Taxes or
Other Taxes for which such Lender (or Transferee) or the Agent has received
payment from the Borrower hereunder it shall promptly repay such refund or
credit or offset against another tax liability (including any interest received
by such Lender (or Transferee) or the Agent from the taxing authority with
respect to the refund with respect to such Taxes or Other Taxes) to the
Borrower, net of all out-of-pocket expenses of such Lender; PROVIDED that the
Borrower, upon the request of such Lender (or Transferee) or the Agent, agrees
to return such refund or credit or offset against another tax liability (plus
penalties, interest or other charges) to such Lender (or Transferee) or the
Agent in the event such Lender (or Transferee) or the Agent is required to repay
such refund or credit or offset against another tax liability. For purposes of
the preceding sentence, the Agent or any Lender shall determine in good faith
and in its discretion the amount of any credit or offset against another tax
liability and shall be under no obligation to make available to the Borrower any
of its tax returns or any other information that it deems to be confidential.

                  (d) As soon as practicable after the date of any payment of
Taxes or Other Taxes withheld by the Borrower in respect of any payment to any
Lender (or Transferee) or the Agent, the Borrower will furnish to the Agent, at
its address referred to in Section 8.01, the original or a certified copy of a
receipt evidencing payment thereof.

                  (e) Without prejudice to the survival of any other agreement
contained herein, the agreements and obligations contained in this Section 2.19
shall survive the payment in full of the principal of and interest on all Loans
made hereunder.

                  (f) Each Lender (or Transferee) which is organized outside the
United States shall, prior to the due date of the first payment by the Borrower
to such Lender (or Transferee) hereunder, deliver to the Borrower such
certificates, documents or other evidence, as required by the Code or Treasury
Regulations issued pursuant thereto, including Internal Revenue Service Form
W-8BEN or Form W-8ECI and any other certificate or statement of exemption
required by Treasury Regulation Section 1.1441-1(a) or Section 1.1441-6(c) or
any subsequent version thereof, properly completed and duly executed by such
Lender (or Transferee) establishing that such payment is (i) not subject to
withholding under the Code because such payment is effectively connected with
the conduct by such Lender (or Transferee) of a trade or business in the United
States or (ii) totally exempt from United States tax under a provision of an
applicable tax treaty. Each such Lender (or Transferee) that changes its funding
office shall promptly notify


                                       26
<Page>

the Borrower of such change and, upon written request from the Borrower, shall
deliver any new certificates, documents or other evidence required pursuant to
the preceding sentence prior to the immediately following due date of any
payment by the Borrower hereunder. Unless the Borrower and the Agent have
received forms or other documents satisfactory to them indicating that payments
hereunder are not subject to United States withholding tax, notwithstanding
paragraph (a), the Borrower or the Agent shall withhold taxes from such payments
at the applicable statutory rate in the case of payments to or for any Lender
(or Transferee) organized under the laws of a jurisdiction outside the United
States.

                  (g) The Borrower shall not be required to pay any additional
amounts to any Lender (or Transferee) in respect of Taxes and Other Taxes
pursuant to paragraphs (a), (b) and (c) above if the obligation to pay such
additional amounts would not have arisen but for a failure by such Lender (or
Transferee) to comply with the provisions of paragraph (f) above unless such
Lender (or Transferee) is unable to comply with paragraph (f) because of (i) a
change in applicable law, regulation or official interpretation thereof or (ii)
an amendment, modification or revocation of any applicable tax treaty or a
change in official position regarding the application or interpretation thereof,
in each case after the date hereof (and, in the case of a Transferee, after the
date of assignment or transfer).

                  (h) Any Lender (or Transferee) claiming any additional amounts
payable under this Section 2.19 shall (i) to the extent legally able to do so,
file any certificate or document if such filing would avoid the need for or
reduce the amount of any such additional amounts which may thereafter accrue,
and the Borrower shall not be obligated to pay such additional amounts if, any
Lender (or Transferee) could have filed such certificate or document and failed
to do so; or (ii) consistent with legal and regulatory restrictions, use
reasonable efforts to change the jurisdiction of its applicable lending office
if the making of such change would avoid the need for or reduce the amount of
any additional amounts which may thereafter accrue and would not, in the sole
determination of such Lender (or Transferee), be otherwise disadvantageous to
such Lender (or Transferee).

                  SECTION 2.20. MANDATORY ASSIGNMENT; COMMITMENT TERMINATION. In
the event any Lender delivers to the Agent or the Borrower, as appropriate, a
certificate in accordance with Section 2.13(c) or a notice in accordance with
Section 2.10 or 2.14 or is a Defaulting Lender, or the Borrower is required to
pay any additional amounts or other payments in accordance with Section 2.19,
the Borrower may, at its own expense, and in its sole discretion (a) require
such Lender to transfer and assign in whole or in part, without recourse (in
accordance with Section 8.04), all or part of its interests, rights and
obligations under this Agreement (other than outstanding Competitive Loans) to
an assignee acceptable to the Agent which shall assume such assigned obligations
(which assignee may be another Lender, if a Lender accepts such assignment);
PROVIDED that (i) such assignment shall not conflict with any law, rule or
regulation or order of any court or other Governmental Authority and (ii) the
Borrower or such assignee shall have paid to the assigning Lender in immediately
available funds the principal of and interest accrued to the date of such
payment on the Loans made by it hereunder and all other amounts owed to it
hereunder or (b) terminate the Commitment of such Lender and prepay all
outstanding Loans (other than Competitive Loans) of such Lender; PROVIDED that
(x) such termination of the Commitment of such Lender and prepayment of Loans
does not conflict with any law, rule or regulation or order of any court or
Governmental Authority, (y) the Borrower


                                       27
<Page>

shall have paid to such Lender in immediately available funds the principal of
and interest accrued to the date of such payment on the Loans (other than
Competitive Loans) made by it hereunder and all other amounts owed to it
hereunder and (z) the Borrower shall have paid to the Agent a processing and
recordation fee of $3,500 if such assignee is not an existing Lender.

                  SECTION 2.21. EXPANSION OF COMMITMENTS. The Borrower may from
time to time, and notwithstanding any prior reductions in the Total Commitment
by the Borrower, by notice to the Agent (which shall promptly deliver a copy to
each of the Lenders), request that the Total Commitment be increased by an
amount that is not less than $50,000,000 and will not result in the Total
Commitment under this Agreement exceeding $850,000,000. Each such notice shall
set forth the requested amount of the increase in the Total Commitment and the
date on which such increase is to become effective (which shall be not fewer
than 20 days after the date of such notice), and shall offer each Lender the
opportunity to increase its Commitment by its ratable share, based on the
amounts of the Lenders' Commitments, of the requested increase in the Total
Commitment. Each Lender shall, by notice to the Borrower and the Agent given not
more than 10 Business Days after the date of the Borrower's notice, either agree
to increase its Commitment by all or a portion of the offered amount or decline
to increase its Commitment (and any Lender that does not deliver such a notice
within such period of 10 Business Days shall be deemed to have declined to
increase its Commitment). In the event that, on the 10th Business Day after the
Borrower shall have delivered a notice pursuant to the first sentence of this
paragraph, the Lenders shall have agreed pursuant to the preceding sentence to
increase their Commitments by an aggregate amount less than the increase in the
Total Commitment requested by the Borrower, the Borrower shall have the right to
arrange for one or more banks or other financial institutions (any such assignee
Lender, bank or other financial institution being called an "Augmenting
Lender"), which may include any Lender, to extend Commitments or increase their
existing Commitments in an aggregate amount equal to all or part of the
unsubscribed amount, provided that each Augmenting Lender, if not already a
Lender hereunder, shall be subject to the approval of the Borrower and the Agent
(which approval shall not be unreasonably withheld), the commitment of each such
Augmenting Lender, if not already a Lender hereunder, shall not be less than
$25,000,000, and such Augmenting Lender shall execute all such documentation as
the Agent shall specify to evidence its status as a Lender hereunder. If (and
only if) Lenders (including Augmenting Lenders) shall have agreed to increase
their Commitments or to extend new Commitments in an aggregate amount not less
than $50,000,000, such increases and such new Commitments shall become effective
on the date specified in the notice delivered by the Borrower pursuant to the
first sentence of this paragraph, and shall be deemed added to the Commitments
set forth in Schedule 2.01 hereof. Notwithstanding the foregoing, no increase in
the Total Commitment (or in the Commitment of any Lender) shall become effective
under this paragraph unless, on the date of such increase, the conditions set
forth in paragraphs (b) and (c) of Section 4.01 shall be satisfied (with all
references in such paragraphs to a Borrowing being deemed to be references to
such increase) and the Agent shall have received a certificate to that effect
dated such date and executed by a Responsible Officer of the Borrower.

                  SECTION 2.22. EXTENSION OF MATURITY DATE. (a) The Borrower
may, by notice to the Agent (which shall promptly deliver a copy to each of the
Lenders) not less than 30 days and not more than 60 days prior to the Maturity
Date, request that the Lenders extend the Maturity Date for an additional 364
days from the Maturity Date then in effect hereunder (the


                                       28
<Page>

"Existing Maturity Date"). Each Lender shall, by notice to the Agent given not
less than 20 days and not more than 30 days prior to the Existing Maturity Date,
advise the Agent whether or not such Lender agrees to such extension (and any
Lender that does not advise the Agent on or before the 20th day prior to the
Existing Maturity Date shall be deemed to have advised the Agent that it will
not agree to such extension). The Agent shall, by notice to the Borrower given
no later than 15 days prior to the Existing Maturity Date, inform the Borrower
of the Lenders' decisions to extend the Existing Maturity Date.

                  (b) The Borrower shall have the right on or before the
Existing Maturity Date to require any Lender which shall have advised or been
deemed to advise the Borrower that it will not agree to an extension of the
Maturity Date (each a "Non-Extending Lender") to transfer without recourse (in
accordance with and subject to the restrictions contained in Section 8.04,
except that the $3,500 processing fee set forth in Section 8.04(b)(iii) shall be
paid by the Borrower) all its interests, rights and obligations under this
Agreement FIRST, to one or more existing Lenders and SECOND, in the event the
existing Lenders do not accept the assignment of all of the Commitments of the
Non-Extending Lenders, to one or more other banks or other financial
institutions (any such assignee Lender, bank or other financial institution
being called a "Substitute Lender"), PROVIDED that (i) such Substitute Lender,
if not already a Lender hereunder, shall be subject to the approval of the
Borrower and the Agent (which approval shall not be unreasonably withheld) and
shall execute all such documentation as the Agent shall specify to evidence its
status as a Lender hereunder, (ii) such assignment shall become effective as of
the Existing Maturity Date and (iii) the Borrower shall pay to such
Non-Extending Lender in immediately available funds on the effective date of
such assignment the principal of and interest accrued to the date of payment on
the Loans made by it hereunder and all other amounts accrued for its account or
owed to it hereunder.

                  (c) If (and only if) Lenders (including Substitute Lenders)
holding Commitments that represent at least 51% of the Total Commitment shall
have agreed to extend the Existing Maturity Date (the "CONTINUING LENDERS"),
then, (i) the Maturity Date shall be extended to the date that is 364 days after
the Existing Maturity Date, and (ii) the Commitment of each Non-Extending Lender
(subject to any transfer and assignment pursuant to paragraph (b) above) shall
terminate (but such Lender shall continue to be entitled to the benefits of
Sections 2.13, 2.15, 2.19 and 8.05), and all Loans of such Non-Extending Lender
shall become due and payable, together with all interest accrued thereon and all
other amounts owed to such Lender hereunder, on the Existing Maturity Date. The
Maturity Date as so extended may be further extended from time to time pursuant
to this Section 2.22 but no more frequently than once per fiscal year of the
Borrower.

                  Notwithstanding the foregoing, no extension of the Maturity
Date shall be effective with respect to any Lender unless, on and as of the
Existing Maturity Date, the conditions set forth in paragraphs (b) and (c) of
Section 4.01 shall be satisfied (with all references in such paragraphs to a
Borrowing being deemed to be references to such extension) and the Agent shall
have received a certificate to that effect, dated the Existing Maturity Date,
and executed by a Responsible Officer of the Borrower.


                                       29
<Page>

                                   ARTICLE III

                         REPRESENTATIONS AND WARRANTIES

                  The Borrower represents and warrants to each of the Lenders
that:

                  SECTION 3.01. ORGANIZATION; POWERS. It (a) is a corporation
duly organized, validly existing and in good standing under the laws of the
jurisdiction of its organization, (b) has all requisite power and authority to
own its property and assets and to carry on its business as now conducted and as
proposed to be conducted, (c) is qualified to do business in every jurisdiction
where such qualification is required, except where the failure so to qualify
would not result in a Material Adverse Effect, and (d) has the corporate power
and authority to execute, deliver and perform its obligations under this
Agreement and to borrow funds hereunder.

                  SECTION 3.02. AUTHORIZATION. The execution, delivery and
performance by it of this Agreement and the Borrowings by it hereunder
(collectively, the "Transactions") (a) have been duly authorized by all
requisite corporate actions and (b) will not (i) violate (A) any provision of
any law, statute, rule or regulation (including, without limitation, the Margin
Regulations) or of its certificate of incorporation or other constitutive
documents or by-laws, (B) any order of any Governmental Authority or (C) any
provision of any indenture, agreement or other instrument to which it is a party
or by which it or any of its property is or may be bound, (ii) be in conflict
with, result in a breach of or constitute (alone or with notice or lapse of time
or both) a default under any such indenture, agreement or other instrument or
(iii) result in the creation or imposition of any lien upon any of its property
or assets.

                  SECTION 3.03. ENFORCEABILITY. This Agreement has been duly
executed and delivered by it and constitutes its legal, valid and binding
obligation enforceable against it in accordance with its terms.

                  SECTION 3.04. GOVERNMENTAL APPROVALS. No action, consent or
approval of, registration or filing with or any other action by any Governmental
Authority is or will be required in connection with the Transactions.

                  SECTION 3.05. FINANCIAL STATEMENTS. (a) The Borrower has
heretofore furnished to the Agent and the Lenders copies of its consolidated
financial statements as of and for (i) the fiscal year ended September 30, 2000,
as included in the Borrower's Annual Report on Form 10-K dated December 28, 2000
and (ii) the quarter ended June 30, 2001, as included in the Borrower's
Quarterly Report on Form 10-Q dated August 14, 2001 (the "Third Quarter From
10-Q"). Such financial statements present fairly, in all material respects, the
consolidated financial condition and the results of operations of the Borrower
as of such dates and for such periods in accordance with GAAP.

                  (b) As of the date hereof, except as disclosed in the
Borrower's Report on Form 10-Q dated February 14, 2001, May 15, 2001 and August
14, 2001 and in the Borrower's Current Reports on Form 8-K dated October 2,
2000, October 23, 2000 and February 20, 2001, there has been no material adverse
change in the consolidated business, assets, operations or


                                       30
<Page>

condition, financial or otherwise, of the Borrower and its subsidiaries taken as
a whole since September 30, 2000.

                  SECTION 3.06. LITIGATION; COMPLIANCE WITH LAWS. (a) (i) There
are no actions or proceedings filed or (to its knowledge) investigations pending
or threatened against it in any court or before any Governmental Authority or
arbitration board or tribunal which question the validity, enforceability or
legality of or seek damages in connection with this Agreement, the Transactions
or any action taken or to be taken pursuant to this Agreement and no order or
judgment has been issued or entered restraining or enjoining it from the
execution, delivery or performance of this Agreement nor is there any action or
proceeding which involves a probable risk of an adverse determination which
would have any such effect; (ii) nor is there as of the date hereof any other
action or proceeding filed or (to its knowledge) investigation pending or
threatened against it in any court or before any Governmental Authority or
arbitration board or tribunal which involves a probable risk of a material
adverse decision which would result in a Material Adverse Effect , except as
provided in the Third Quarter Form 10-Q or materially restrict the ability of it
to comply with its obligations under this Agreement.

                  (b) Except as provided in the Third Quarter Form 10-Q, neither
it nor any of its Subsidiaries is in violation of any law, rule or regulation,
or in default with respect to any judgment, writ, injunction or decree of any
Governmental Authority, where such violation or default could result in a
Material Adverse Effect.

                  SECTION 3.07. FEDERAL RESERVE REGULATIONS. (a) Neither it nor
any of its subsidiaries is engaged principally, or as one of its important
activities, in the business of extending credit for the purpose of purchasing or
carrying Margin Stock.

                  (b) No part of the proceeds of any Loan will be used, whether
directly or indirectly, and whether immediately, incidentally or ultimately, for
any purpose which entails a violation of, or which is inconsistent with, the
provisions of the Margin Regulations.

                  SECTION 3.08. INVESTMENT COMPANY ACT; PUBLIC UTILITY HOLDING
COMPANY ACT. Neither it nor any of its subsidiaries is (a) an "investment
company" as defined in, or subject to regulation under, the Investment Company
Act of 1940 or (b) a "holding company" as defined in, or subject to regulation
under, the Public Utility Holding Company Act of 1935.

                  SECTION 3.09. USE OF PROCEEDS. All proceeds of the Loans shall
be used for general corporate purposes of the Borrower, including refunding of
debt, support for commercial paper and acquisition financing.

                  SECTION 3.10. NO MATERIAL MISSTATEMENTS. No report, financial
statement or other written information furnished by it or on its behalf to the
Agent or any Lender pursuant to Section 3.05 or Section 5.02 hereof contains as
of the date hereof in the case of Section 3.05, or will contain as of the date
furnished in the case of Section 5.02, any material misstatement of fact or
omits or will omit to state any material fact necessary to make the statements
therein, in the light of the circumstances under which they were or will be
made, not misleading.


                                       31
<Page>

                                   ARTICLE IV

                              CONDITIONS OF LENDING

                  The obligations of the Lenders to make Loans hereunder are
subject to the satisfaction of the following conditions:

                  SECTION 4.01. ALL BORROWINGS. On the date of each Borrowing:

                  (a) The Agent shall have received a notice of such Borrowing
as required by Section 2.03 or Section 2.04, as applicable.

                  (b) The representations and warranties set forth in Article
III hereof shall be true and correct in all material respects on and as of the
date of such Borrowing with the same effect as though made on and as of such
date, except to the extent such representations and warranties expressly relate
to an earlier date; PROVIDED that the representations and warranties in Section
3.05(b) and Section 3.06(a)(ii) shall only be made upon the Closing Date and at
the time of each extension of the Maturity Date in accordance with Section 2.22.

                  (c) The Borrower shall be in compliance with all the terms and
provisions set forth herein in all material respects, and at the time of and
immediately after such Borrowing no Event of Default or Default shall have
occurred and be continuing.

Each Borrowing shall be deemed to constitute a representation and warranty by
the Borrower on the date of such Borrowing as to the matters specified in
paragraphs (b) and (c) of this Section 4.01.

                  SECTION 4.02. CLOSING DATE. On the Closing Date:

                  (a) The Agent shall have received a favorable written opinion
         of (i) a corporate counsel of the Borrower, dated the Closing Date and
         addressed to the Lenders, to the effect set forth in Exhibit D hereto
         and (ii) Shearman & Sterling, counsel for the Agent, in form and
         substance satisfactory to the Agent.

                  (b) The Agent shall have received (i) a long form certificate
         as to the certificate of incorporation, including all amendments
         thereto, of the Borrower, as of a recent date by the Secretary of State
         of the state of incorporation of the Borrower and a certificate as to
         the good standing of the Borrower as of a recent date, from such
         Secretary of State; (ii) a certificate of the Secretary or an Assistant
         Secretary of the Borrower dated the Closing Date and certifying (A)
         that attached thereto is a true and complete copy of the by-laws of the
         Borrower as in effect on the Closing Date and at all times since a date
         prior to the date of the resolutions described in clause (B) below
         except for any changes specified in such certificate, (B) that attached
         thereto is a true and complete copy of resolutions duly adopted by the
         Board of Directors of the Borrower authorizing the execution, delivery
         and performance of this Agreement and the Borrowings hereunder, and
         that such resolutions have not been modified, rescinded or amended and
         are in full force and effect, (C) that the certificate of incorporation
         of the Borrower has not been amended since the date of the last
         amendment thereto shown on


                                       32
<Page>

         the certificate of good standing furnished pursuant to clause (i)
         above, and (D) as to the incumbency and specimen signature of each
         officer executing this Agreement or any other document delivered in
         connection herewith on behalf of the Borrower; and (iii) a certificate
         of another officer of the Borrower as to the incumbency and specimen
         signature of the Secretary or Assistant Secretary executing the
         certificate pursuant to (ii) above.

                  (c) The Agent shall have received a certificate from the
         Borrower, dated the Closing Date and signed by a Financial Officer of
         the Borrower, confirming compliance with the conditions precedent set
         forth in paragraphs (b) and (c) of Section 4.01.

                  (d) The Agent shall have received any Fees and other amounts
         due and payable on or prior to the Closing Date.

                                    ARTICLE V

                                    COVENANTS

                  The Borrower covenants and agrees with each Lender and the
Agent that so long as this Agreement shall remain in effect or the principal of
or interest on any Loan, any Fees or any other expenses or amounts payable
hereunder shall be unpaid unless the Required Lenders shall otherwise consent in
writing:

                  SECTION 5.01. EXISTENCE. It will do or cause to be done all
things necessary to preserve, renew and keep in full force and effect its legal
existence, except as otherwise expressly permitted under Section 5.06.

                  SECTION 5.02. FINANCIAL STATEMENTS, REPORTS, ETC.. It will
furnish to the Agent and each Lender:

                  (a) within 105 days after the end of each fiscal year, its
         consolidated balance sheets and the related statements of income and
         cash flows, showing its consolidated financial condition as of the
         close of such fiscal year and the consolidated results of its
         operations during such year, all audited by PricewaterhouseCoopers LLC
         or other independent auditors of recognized national standing and
         accompanied by an opinion of such auditors to the effect that such
         consolidated financial statements fairly present in all material
         respects its financial condition and results of operations on a
         consolidated basis in accordance with GAAP consistently applied;

                  (b) within 60 days after the end of each of the first three
         fiscal quarters of each fiscal year, its consolidated balance sheets
         and related statements of income and cash flows, showing its
         consolidated financial condition as of the close of such fiscal quarter
         and the consolidated results of its operations during such fiscal
         quarter and the then elapsed portion of such fiscal year, all certified
         by one of its Financial Officers as fairly presenting in all material
         respects its financial condition and results of operations on a
         consolidated basis in accordance with GAAP consistently applied,
         subject to normal year-end audit adjustments;


                                       33
<Page>

                  (c) concurrently with any delivery of financial statements
         under paragraph (a) above, a certificate of a Financial Officer (i)
         certifying that no Event of Default or Default has occurred and is
         continuing or, if such an Event of Default or Default has occurred and
         is continuing, specifying the nature and extent thereof and any
         corrective action taken or proposed to be taken with respect thereto
         and (ii) setting forth in reasonable detail the calculations necessary
         to demonstrate compliance with Section 5.08;

                  (d) promptly after the same become publicly available, copies
         of all reports filed by it with the SEC (other than reports on Form 8-K
         which are filed solely for the purpose of filing exhibits), or any
         Governmental Authority succeeding to any of or all the functions of the
         SEC, or distributed to its shareholders, as the case may be; and

                  (e) promptly after a Financial Officer becomes aware thereof,
         notice of each Default or Event of Default that is continuing,
         specifying the nature and extent thereof and any corrective action
         taken or proposed to be taken with respect thereto.

                  Reports and financial statements required to be delivered by
the Borrower pursuant to paragraphs (a), (b) and (d) of this Section 5.02 shall
be deemed to have been delivered on the date on which it posts such reports, or
reports containing such financial statements, on its website on the Internet at
www.avaya.com and when such reports, or reports containing such financial
statements are posted on the SEC's website at www.sec.gov; PROVIDED that it
shall deliver paper copies of the reports and financial statements referred to
in paragraphs (a), (b) and (d) of this Section 5.02 to the Agent or any Lender
who requests it to deliver such paper copies until written notice to cease
delivering paper copies is given by the Agent or such Lender; and PROVIDED
FURTHER that in every instance it shall provide paper copies of the certificate
required by subsection (c) to the Agent and each of the Lenders until such time
as the Agent shall provide it written notice otherwise.

                  SECTION 5.03. MAINTAINING RECORDS. It will record, summarize
and report all financial information in accordance with GAAP.

                  SECTION 5.04. USE OF PROCEEDS. It will use the proceeds of the
Loans only for the purposes set forth in Section 3.09.

                  SECTION 5.05. COMPLIANCE WITH LAWS, ETC. It will comply in all
material respects with all applicable laws, rules, regulations and orders, such
compliance to include, without limitation, compliance with ERISA and
Environmental Laws.

                  SECTION 5.06. CONSOLIDATIONS, MERGERS, AND SALES OF ASSETS. It
will not merge or consolidate with or into, or convey, transfer, lease or
otherwise dispose of (whether in one transaction or in a series of transactions)
all or substantially all of its assets (whether now owned or hereafter acquired)
to, any Person, except that the Borrower may merge or consolidate with any other
Person so long as (a) the Borrower is the surviving corporation, or (b) if the
Borrower is not the surviving corporation, (i) the surviving corporation
expressly assumes the obligations of the Borrower under this Agreement and the
Notes and (ii) the surviving corporation has a Public Debt Rating of not lower
than BBB- from S&P and Baa3 from Moody's, PROVIDED, in each case, that no
Default or Event of Default would result therefrom.


                                       34
<Page>

                  SECTION 5.07. LIMITATIONS ON LIENS. The Borrower will not
create or suffer to exist, or permit any of its Material Subsidiaries to create
or suffer to exist, any Lien on or with respect to any of its properties,
whether now owned or hereafter acquired, or assign, or permit any of its
Material Subsidiaries to assign, any right to receive income, other than:

                  (i) Permitted Liens;

                  (ii) Liens existing on the date hereof securing Debt of the
         Borrower or its Material Subsidiaries outstanding on the date hereof;

                  (iii) purchase money Liens upon or in or conditional sales
         agreements or other title retention agreements with respect to, real
         property or equipment acquired or held by the Borrower or any of its
         Material Subsidiaries in the ordinary course of business to secure the
         purchase price of such property or equipment or to secure Debt incurred
         solely for the purpose of financing the acquisition, construction or
         improvement of any such property or equipment to be subject to such
         Liens (including any Liens placed on such property or equipment within
         180 days after the latest of the acquisition, completion of
         construction or improvement of such property), or Liens existing on any
         such property or equipment at the time of acquisition (other than any
         such Liens created in contemplation of such acquisition that do not
         secure the purchase price), or extensions, renewals, refundings or
         replacements of any of the foregoing for the same or a lesser amount;
         PROVIDED, HOWEVER, that no such Lien shall extend to or cover any
         property other than the property or equipment being acquired,
         constructed or improved, and no such extension, renewal, refunding or
         replacement shall extend to or cover any property not theretofore
         subject to the Lien being extended, renewed, refunded or replaced
         (except to the extent of financed construction or improvement);

                  (iv) Liens (including financing statements and undertakings to
         file financing statements) arising solely from precautionary filings of
         financing statements under the Uniform Commercial Code of the
         applicable jurisdiction in respect of equipment leases under which the
         Borrower or any of its Material Subsidiaries is the lessee; PROVIDED
         that any such Lien in respect of any equipment lease is limited to the
         equipment being leased under such lease and the proceeds thereof;

                  (v) any Lien existing on any asset of any corporation at the
         time such corporation becomes a Material Subsidiary and not created in
         contemplation of such event;

                  (vi) any Lien on any asset of any corporation existing at the
         time such corporation is merged or consolidated with or into the
         Borrower or a Material Subsidiary and not created in contemplation of
         such event;

                  (vii) any Lien existing on any asset prior to the acquisition
         thereof by the Borrower or a Material Subsidiary and not created in
         contemplation of such acquisition;

                  (viii) assignments of the right to receive income in
         connection with any financing pursuant to which the Borrower or any
         Subsidiary of the Borrower may sell convey or otherwise transfer to any
         Person, or grant a Lien on, any accounts receivable


                                       35
<Page>

         (and related assets) of the Borrower or such Subsidiary, PROVIDED that
         such financing shall be on customary market terms and shall be with
         limited recourse to the Borrower and its Subsidiaries (other than a
         bankruptcy-remote, special purpose wholly owned Subsidiary of the
         Borrower) except to the extent customary for such transactions;

                  (ix) synthetic lease transactions on properties owned as of
         the date hereof in an aggregate principal amount not to exceed the
         greater of $200,000,000 or 15% of Consolidated Net Worth;

                  (x) Liens not otherwise permitted by the foregoing clauses of
         this definition securing Debt of the Borrower or its Material
         Subsidiaries in an aggregate principal amount at any time outstanding
         not to exceed the greater of $500,000,000 or 15% of Consolidated Net
         Worth; and

                  (xi) any Lien arising out of the refinancing, extension,
         renewal or refunding of any Debt secured by any Lien permitted by any
         of the foregoing clauses of this Section, PROVIDED that (x) such Debt
         is not secured by any additional assets, and (y) the amount of such
         Debt secured by any such Lien is not increased.

                  SECTION 5.08. INTEREST COVERAGE RATIO. It will maintain at all
times a ratio of Consolidated EBIT of the Borrower and its Subsidiaries to
interest expense during the previous four consecutive fiscal quarters by the
Borrower and its Subsidiaries of not less than 3.00:1.00.

                                   ARTICLE VI

                                EVENTS OF DEFAULT

                  In case of the happening of any of the following events (each
an "Event of Default"):

                  (a) any representation or warranty made or deemed made in or
         in connection with the execution and delivery of this Agreement or the
         Borrowings hereunder, shall prove to have been false or misleading in
         any material respect when so made, deemed made or furnished;

                  (b) default shall be made in the payment of any principal of
         any Loan when and as the same shall become due and payable, whether at
         the due date thereof or at a date fixed for prepayment thereof or by
         acceleration thereof or otherwise;

                  (c) default shall be made in the payment of any interest on
         any Loan or any Fee or any other amount (other than an amount referred
         to in paragraph (b) above) due hereunder, when and as the same shall
         become due and payable, and such default shall continue unremedied for
         a period of five Business Days;

                  (d) default shall be made in the due observance or performance
         of any covenant, condition or agreement contained in Section 5.01,
         5.02(e), 5.04, 5.06, 5.07, or 5.08;


                                       36
<Page>

                  (e) default shall be made in the due observance or performance
         of any covenant, condition or agreement contained herein (other than
         those specified in (b), (c) or (d) above or (f) below) and such default
         shall continue unremedied for a period of 30 days after notice thereof
         from the Agent or any Lender to the Borrower;

                  (f) default shall be made in the due observance or performance
         of covenants, conditions or agreements contained in Section 5.02 (a)
         through (d) and such default shall continue unremedied for a period of
         15 days after notice thereof from the Agent or any Lender to the
         Borrower;

                  (g) a court or governmental agency having jurisdiction in the
         premises shall enter a decree or order for relief in respect of the
         Borrower in an involuntary case under any applicable bankruptcy,
         insolvency or other similar law now or hereafter in effect, or
         appointing a receiver, liquidator, assignee, custodian, trustee,
         sequestrator (or similar official) of the Borrower, or for any
         substantial part of its property or ordering the winding up or
         liquidation of its affairs, and such decree or order shall remain
         unstayed and in effect for a period of 20 consecutive days;

                  (h) the Borrower shall commence a voluntary case under any
         applicable bankruptcy or other similar law now or hereafter in effect,
         or consent to the entry of an order for relief in an involuntary case
         under any such law; or consent to the appointment or taking possession
         by a receiver, liquidator, assignee, custodian, trustee, sequestrator
         (or similar official) of the Borrower, or for any substantial part of
         its property or make any general assignment for the benefit of
         creditors; or the Borrower shall admit in writing its inability to pay
         its debts generally as they become due, or corporate action shall be
         taken by the Borrower in furtherance of any of the aforesaid purposes;

                  (i) The Borrower or any of its Subsidiaries shall fail to pay
         any principal of or premium or interest on any Debt that is outstanding
         in a principal amount of at least $100,000,000 in the aggregate (but
         excluding Debt outstanding hereunder) of the Borrower or such
         Subsidiary (as the case may be), when the same becomes due and payable
         (whether by scheduled maturity, required prepayment, acceleration,
         demand or otherwise), and such failure shall continue after the
         applicable grace period, if any, specified in the agreement or
         instrument relating to such Debt; or any such Debt shall be declared to
         be due and payable, or required to be prepaid or redeemed (other than
         by a regularly scheduled required prepayment or redemption), purchased
         or defeased, or an offer to prepay, redeem, purchase or defease such
         Debt shall be required to be made, in each case prior to the stated
         maturity thereof;

                  (j) Judgments or orders for the payment of money in excess of
         $100,000,000 in the aggregate shall be rendered against the Borrower or
         any of its Subsidiaries and either (i) enforcement proceedings shall
         have been commenced by any creditor upon such judgment or order or (ii)
         there shall be any period of 45 consecutive days during which a stay of
         enforcement of such judgment or order, by reason of a pending appeal or
         otherwise, shall not be in effect; PROVIDED, HOWEVER, that any such
         judgment or order shall not be an Event of Default under this clause
         (j) if and for so long as and to the extent that (i) the amount of such
         judgment or order is covered by a valid and binding policy of


                                       37
<Page>

         insurance between the defendant and the insurers covering payment
         thereof and (ii) such insurers, which shall be rated at least "B+" by
         A.M. Best Company, have been notified of, and coverage has not been
         denied for, the amount of such judgment or order; and

                  (k) The Borrower or any of its ERISA Affiliates shall incur,
         or shall be reasonably likely to incur liability in excess of
         $100,000,000 in the aggregate as a result of one or more of the
         following: (i) the occurrence of any ERISA Event; (ii) the partial or
         complete withdrawal of the Borrower or any of its ERISA Affiliates from
         a Multiemployer Plan; or (iii) the reorganization or termination of a
         Multiemployer Plan;

then, and in every such event (other than an event described in paragraph (g) or
(h) above), and at any time thereafter during the continuance of such event, the
Agent, at the request of the Required Lenders, shall, by notice to the Borrower,
take either or both of the following actions, at the same or different times:
(i) terminate forthwith the Commitments and (ii) declare the Loans then
outstanding to be forthwith due and payable in whole or in part, whereupon the
principal of the Loans so declared to be due and payable, together with accrued
interest thereon and any unpaid accrued Fees and all other liabilities of the
Borrower accrued hereunder, shall become forthwith due and payable, without
presentment, demand, protest or any other notice of any kind, all of which are
hereby expressly waived by the Borrower, anything contained herein to the
contrary notwithstanding; and, in any event with respect to the Borrower
described in paragraph (f) or (g) above, the Commitments shall automatically
terminate and the principal of the Loans then outstanding, together with accrued
interest thereon and any unpaid accrued Fees and all other liabilities of the
Borrower accrued hereunder, shall automatically become due and payable, without
presentment, demand, protest or any other notice of any kind, all of which are
hereby expressly waived by the Borrower, anything contained herein to the
contrary notwithstanding.

                                   ARTICLE VII

                                    THE AGENT

                  In order to expedite the transactions contemplated by this
Agreement, Citibank, N.A. is hereby appointed to act as Agent on behalf of the
Lenders. Each of the Lenders hereby irrevocably authorizes the Agent to take
such actions on behalf of such Lender and to exercise such powers as are
specifically delegated to the Agent by the terms and provisions hereof, together
with such actions and powers as are reasonably incidental thereto. The Agent is
hereby expressly authorized by the Lenders, without hereby limiting any implied
authority, (a) to receive on behalf of the Lenders all payments of principal of
and interest on the Loans and all other amounts due to the Lenders hereunder,
and promptly to distribute to each Lender its proper share of each payment so
received; (b) to give notice on behalf of each of the Lenders to the Borrower of
any Event of Default specified in this Agreement of which the Agent has actual
knowledge acquired in connection with its agency hereunder; and (c) to
distribute to each Lender copies of all notices, financial statements and other
materials delivered by the Borrower pursuant to this Agreement as received by
the Agent.


                                       38
<Page>

                  Neither the Agent nor any of its directors, officers,
employees or agents shall be liable as such for any action taken or omitted by
any of them except for its or his own gross negligence or willful misconduct, or
be responsible for any statement, warranty or representation herein or the
contents of any document delivered in connection herewith, or be required to
ascertain or to make any inquiry concerning the performance or observance by the
Borrower of any of the terms, conditions, covenants or agreements contained in
this Agreement. The Agent shall not be responsible to the Lenders for the due
execution, genuineness, validity, enforceability or effectiveness of this
Agreement or other instruments or agreements. The Agent may deem and treat the
Lender which makes any Loan as the holder of the indebtedness resulting
therefrom for all purposes hereof until it shall have received notice from such
Lender, given as provided herein, of the transfer thereof. The Agent shall in
all cases be fully protected in acting, or refraining from acting, in accordance
with written instructions signed by the Required Lenders and, except as
otherwise specifically provided herein, such instructions and any action or
inaction pursuant thereto shall be binding on all the Lenders. The Agent shall,
in the absence of knowledge to the contrary, be entitled to rely on any
instrument or document believed by it in good faith to be genuine and correct
and to have been signed or sent by the proper person or persons. Neither the
Agent nor any of its directors, officers, employees or agents shall have any
responsibility to the Borrower on account of the failure of or delay in
performance or breach by any Lender of any of its obligations hereunder or to
any Lender on account of the failure of or delay in performance or breach by any
other Lender or the Borrower of any of their respective obligations hereunder or
in connection herewith. The Agent may execute any and all duties hereunder by or
through agents or employees and shall be entitled to rely upon the advice of
legal counsel selected by it with respect to all matters arising hereunder and
shall not be liable for any action taken or suffered in good faith by it in
accordance with the advice of such counsel.

                  The Lenders hereby acknowledge that the Agent shall be under
no duty to take any discretionary action permitted to be taken by it pursuant to
the provisions of this Agreement unless it shall be requested in writing to do
so by the Required Lenders.

                  Subject to the appointment and acceptance of a successor Agent
as provided below, the Agent may resign at any time by notifying the Lenders and
the Borrower. Upon any such resignation, the Required Lenders shall have the
right to appoint a successor Agent acceptable to the Borrower. If no successor
shall have been so appointed by the Required Lenders and shall have accepted
such appointment within 30 days after the retiring Agent gives notice of its
resignation, then the retiring Agent may, on behalf of the Lenders, appoint a
successor Agent which shall be a bank with an office in New York, New York,
having a combined capital and surplus of at least $500,000,000 or an Affiliate
of any such bank. Upon the acceptance of any appointment as Agent hereunder by a
successor bank, such successor shall succeed to and become vested with all the
rights, powers, privileges and duties of the retiring Agent and the retiring
Agent shall be discharged from its duties and obligations hereunder. After the
Agent's resignation hereunder, the provisions of this Article and Section 8.05
shall continue in effect for its benefit in respect of any actions taken or
omitted to be taken by it while it was acting as Agent.

                  With respect to the Loans made by it hereunder, the Agent in
its individual capacity and not as Agent shall have the same rights and powers
as any other Lender and may exercise the same as though it were not the Agent,
and the Agent and its Affiliates may accept


                                       39
<Page>

deposits from, lend money to and generally engage in any kind of business with
the Borrower or any Subsidiary or other Affiliate thereof as if it were not the
Agent.

                  Each Lender agrees (i) to reimburse the Agent, on demand, in
the amount of its pro rata share (based on its Commitment hereunder) of any
expenses incurred for the benefit of the Lenders by the Agent, including counsel
fees and compensation of agents and employees paid for services rendered on
behalf of the Lenders, which shall not have been reimbursed by the Borrower, and
(ii) to indemnify and hold harmless the Agent and any of its directors,
officers, employees or agents, on demand, in the amount of such pro rata share,
from and against any and all liabilities, taxes, obligations, losses, damages,
penalties, actions, judgments, suits, costs, expenses or disbursements of any
kind or nature whatsoever which may be imposed on, incurred by or asserted
against it in its capacity as the Agent or any of them in any way relating to or
arising out of this Agreement or any action taken or omitted by it or any of
them under this Agreement to the extent the same shall not have been reimbursed
by the Borrower; PROVIDED that no Lender shall be liable to the Agent for any
portion of such liabilities, obligations, losses, damages, penalties, actions,
judgments, suits, costs, expenses or disbursements resulting from the gross
negligence or willful misconduct of the Agent or any of its directors, officers,
employees or agents.

                  Each Lender acknowledges that it has, independently and
without reliance upon the Agent or any other Lender and based on such documents
and information as it has deemed appropriate, made its own credit analysis and
decision to enter into this Agreement. Each Lender also acknowledges that it
will, independently and without reliance upon the Agent or any other Lender and
based on such documents and information as it shall from time to time deem
appropriate, continue to make its own decisions in taking or not taking action
under or based upon this Agreement or any related agreement or any document
furnished hereunder or thereunder.

                  Each Lender hereby acknowledges that none of the Lead
Arranger, the Co-Syndication Agents, the Co-Arrangers or any agent (other than
the Agent) designated on the signature pages hereof has any liability hereunder
other than in its capacity as a Lender.

                                  ARTICLE VIII

                                  MISCELLANEOUS

                  SECTION 8.01. NOTICES. Notices and other communications
provided for herein shall be in writing and shall be delivered by hand or
overnight courier service, mailed or sent by telecopy, graphic scanning or other
telegraphic communications equipment of the sending party, as follows:

                  (a) if to the Borrower, to it at Avaya Inc., 211 Mount Airy
         Road, Basking Ridge, New Jersey 07920, Attention: Treasurer (facsimile
         No. 908- 953-2657) with a copy thereof to it at 219 Mount Airy Road,
         Basking Ridge, new Jersey 07920, Attention: Vice President, Law -
         Corporate (Facsimile No. 908-953-4912);


                                       40
<Page>

                  (b) if to the Agent, to it at Two Penns Way, New Castle,
         Delaware 19720, Attention: Bank Loan Syndications Department,
         (Facsimile No. 302-849-6120); with a copy thereof to it at 399 Park
         Avenue, NY 10043, Attention: Charles Foster, Global Media and
         Telecommunications Department, (Fascimile No. (212) 793-6873); and

                  (c) if to a Lender, to it at its address (or telecopy number)
         set forth in Schedule 2.01 or in the Assignment and Acceptance pursuant
         to which such Lender became a party hereto.

All notices and other communications given to any party hereto in accordance
with the provisions of this Agreement shall be deemed to have been given on the
date of receipt if delivered by hand or overnight courier service or sent by
telecopy, graphic scanning or other telegraphic communications equipment of the
sender, or on the date five Business Days after dispatch by certified or
registered mail if mailed, in each case delivered, sent or mailed (properly
addressed) to such party as provided in this Section 8.01 or in accordance with
the latest unrevoked direction from such party given in accordance with this
Section 8.01.

                  SECTION 8.02. SURVIVAL OF AGREEMENT. All covenants,
agreements, representations and warranties made by the Borrower herein and in
the certificates or other instruments prepared or delivered in connection with
or pursuant to this Agreement shall be considered to have been relied upon by
the Lenders and shall survive the making by the Lenders of the Loans regardless
of any investigation made by the Lenders or on their behalf, and shall continue
in full force and effect as long as the principal of or any accrued interest on
any Loan or any Fee or any other amount payable under this Agreement is
outstanding and unpaid and so long as the Commitments have not been terminated.

                  SECTION 8.03. BINDING EFFECT. This Agreement shall become
effective when it shall have been executed by the Borrower and the Agent and
when the Agent shall have received copies hereof (telefaxed or otherwise) which,
when taken together, bear the signatures of each Lender, and thereafter shall be
binding upon and inure to the benefit of the Borrower, the Agent and each Lender
and their respective successors and assigns.

                  SECTION 8.04. SUCCESSORS AND ASSIGNS. (a) Whenever in this
Agreement any of the parties hereto is referred to, such reference shall be
deemed to include the successors and assigns of such party; and all covenants,
promises and agreements by or on behalf of the Borrower, the Agent or the
Lenders that are contained in this Agreement shall bind and inure to the benefit
of their respective successors and assigns.

                  (b) Each Lender may assign to one or more assignees all or a
portion of its interests, rights and obligations under this Agreement (including
all or a portion of its Commitment and the Loans at the time owing to it);
PROVIDED, HOWEVER, that (i) the Borrower must give its prior written consent to
such assignment (such consent not to be unreasonably withheld) except for an
assignment to an Affiliate of a Lender provided that, in such case, the Lender
give notice of such assignment to the Borrower and, in each case, the Lender
give notice of such assignment to the Agent, (ii) the amount of the Commitment
of the assigning Lender subject to each such assignment (determined as of the
date the Assignment and Acceptance with respect to such assignment is delivered
to the Agent) shall be at least $10,000,000 or increments


                                       41
<Page>

of $1,000,000 in excess thereof (or the remaining balance of its Commitment) and
the amount of the Commitment of such Lender remaining after such assignment
shall not be less than $10,000,000 or shall be zero, (iii) the parties to each
such assignment shall execute and deliver to the Agent an Assignment and
Acceptance, and a processing and recordation fee of $3,500 and (iv) the
assignee, if it shall not be a Lender, shall deliver to the Agent an
Administrative Questionnaire. Upon acceptance and recording pursuant to
paragraph (e) of this Section 8.04, from and after the effective date specified
in each Assignment and Acceptance, which effective date shall be at least five
Business Days after the execution thereof, (A) the assignee thereunder shall be
a party hereto and, to the extent of the interest assigned by such Assignment
and Acceptance, have the rights and obligations of a Lender under this
Agreement, (B) the assigning Lender thereunder shall, to the extent of the
interest assigned by such Assignment and Acceptance, be released from its
obligations under this Agreement (and, in the case of an Assignment and
Acceptance covering all or the remaining portion of an assigning Lender's rights
and obligations under this Agreement, such Lender shall cease to be a party
hereto (but shall continue to be entitled to the benefits of Sections 2.13,
2.15, 2.19 and 8.05, as well as to any Fees accrued for its account hereunder
and not yet paid)) and (C) Schedule 2.01 shall be deemed amended to give effect
to such assignment. Notwithstanding the foregoing, any Lender assigning its
rights and obligations under this Agreement may retain any Competitive Loans
made by it outstanding at such time, and in such case shall retain its rights
hereunder in respect of any Loans so retained until such Loans have been repaid
in full in accordance with this Agreement.

                  (c) By executing and delivering an Assignment and Acceptance,
the assigning Lender thereunder and the assignee thereunder shall be deemed to
confirm to and agree with each other and the other parties hereto as follows:
(i) such assigning Lender warrants that it is the legal and beneficial owner of
the interest being assigned thereby free and clear of any adverse claim, (ii)
except as set forth in (i) above, such assigning Lender makes no representation
or warranty and assumes no responsibility with respect to any statements,
warranties or representations made in or in connection with this Agreement, or
the execution, legality, validity, enforceability, genuineness, sufficiency or
value of this Agreement or any other instrument or document furnished pursuant
hereto or the financial condition of the Borrower or the performance or
observance by the Borrower of any of its obligations under this Agreement or any
other instrument or document furnished pursuant hereto; (iii) such assignee
represents and warrants that it is legally authorized to enter into such
Assignment and Acceptance; (iv) such assignee confirms that it has received a
copy of this Agreement, together with copies of the most recent financial
statements delivered pursuant to Section 5.02 and such other documents and
information as it has deemed appropriate to make its own credit analysis and
decision to enter into such Assignment and Acceptance; (v) such assignee will
independently and without reliance upon the Agent, such assigning Lender or any
other Lender and based on such documents and information as it shall deem
appropriate at the time, continue to make its own credit decisions in taking or
not taking action under this Agreement; (vi) such assignee appoints and
authorizes the Agent to take such action as agent on its behalf and to exercise
such powers under this Agreement as are delegated to the Agent by the terms
hereof, together with such powers as are reasonably incidental thereto; and
(vii) such assignee agrees that it will perform in accordance with their terms
all the obligations which by the terms of this Agreement are required to be
performed by it as a Lender.


                                       42
<Page>

                  (d) The Agent shall maintain at one of its offices in the City
of New York a copy of each Assignment and Acceptance delivered to it and a
register for the recordation of the names and addresses of the Lenders, and the
Commitment of, and the principal amount of the Loans owing to, each Lender
pursuant to the terms hereof from time to time (the "Register"). The entries in
the Register shall be conclusive in the absence of manifest error and the
Borrower, the Agent and the Lenders may treat each person whose name is recorded
in the Register pursuant to the terms hereof as a Lender hereunder for all
purposes of this Agreement. The Register shall be available for inspection by
the Borrower and each Lender, at any reasonable time and from time to time upon
reasonable prior notice.

                  (e) Upon its receipt of a duly completed Assignment and
Acceptance executed by an assigning Lender and an assignee together with an
Administrative Questionnaire completed in respect of the assignee (unless the
assignee shall already be a Lender hereunder), the processing and recordation
fee referred to in paragraph (b) above and, if required, the written consent of
the Borrower to such assignment, the Agent shall (i) accept such Assignment and
Acceptance and (ii) record the information contained therein in the Register.

                  (f) Each Lender may, without the consent of the Borrower or
the Agent, sell participations to one or more banks or other entities in all or
a portion of its rights and obligations under this Agreement (including all or a
portion of its Commitment and the Loans owing to it); PROVIDED, HOWEVER, that
(i) such Lender's obligations under this Agreement shall remain unchanged, (ii)
such Lender shall remain solely responsible to the other parties hereto for the
performance of such obligations, (iii) each participating bank or other entity
shall be entitled to the benefit of the cost protection provisions contained in
Sections 2.13, 2.15 and 2.19 to the same extent as if it was the selling Lender,
except that all claims and petitions for payment and payments made pursuant to
such Sections shall be made through such selling Lender, and (iv) the Borrower,
the Agent and the other Lenders shall continue to deal solely and directly with
such selling Lender in connection with such Lender's rights and obligations
under this Agreement, and such Lender shall retain the sole right (and
participating banks or other entities shall have no right) to enforce the
obligations of the Borrower relating to the Loans and to approve any amendment,
modification or waiver of any provision of this Agreement (other than
amendments, modifications or waivers decreasing any fees payable hereunder or
the amount of principal of or the rate at which interest is payable on the
Loans, or extending any scheduled principal payment date or date fixed for the
payment of interest on the Loans).

                  Any Lender or participant may, in connection with any
assignment or participation or proposed assignment or participation pursuant to
this Section 8.04, disclose to the assignee or participant or proposed assignee
or participant any information relating to the Borrower furnished to such Lender
by or on behalf of the Borrower; PROVIDED that, prior to any such disclosure,
each such assignee or participant or proposed assignee or participant shall
execute an agreement whereby such assignee or participant shall agree to be
bound by the confidentiality restrictions included in the Information Memorandum
dated August 11, 2000 used by the Agent in connection with the syndication of
the Commitments.

                  (g) and shall agree (subject to customary exceptions) to
preserve the confidentiality of any such confidential information relating to
the Borrower.


                                       43
<Page>

                  (h) Except in accordance with Section 8.13, the Borrower shall
not assign or delegate any of its respective rights and duties hereunder without
the prior written consent of all Lenders and any attempted assignment without
such consent shall be void.

                  (i) Any Lender may at any time pledge all or any portion of
its rights under this Agreement to a Federal Reserve Bank; PROVIDED that no such
pledge shall release any Lender from its obligations hereunder or substitute any
such Bank for such Lender as a party hereto. In order to facilitate such an
assignment to a Federal Reserve Bank, the Borrower shall, at the request of the
assigning Lender, duly execute and deliver to the assigning Lender a promissory
note or notes in the form of Exhibit A-5 or B hereto, as applicable, evidencing
the Loans made to the Borrower by the assigning Lender hereunder.

                  SECTION 8.05. EXPENSES; INDEMNITY. (a) The Borrower agrees to
pay all reasonable out-of-pocket expenses incurred by the Agent in connection
with entering into this Agreement or in connection with any amendments,
modifications or waivers of the provisions hereof, or incurred by the Agent or
any Lender in connection with the enforcement or protection of their rights in
connection with this Agreement or in connection with the Loans made hereunder,
including the fees and disbursements of counsel for the Agent or, in the case of
enforcement or protection, Lenders.

                  (b) The Borrower agrees to indemnify the Agent, the Lenders,
Affiliates, and their respective directors, officers, employees and agents (each
such person being called an "Indemnitee") against, and to hold each Indemnitee
harmless from, any and all losses, claims, damages, liabilities and related
expenses, including reasonable counsel fees and expenses, incurred by or
asserted against any Indemnitee arising out of (i) the execution or delivery of
this Agreement or any agreement or instrument contemplated thereby, the
performance by the parties thereto of their respective obligations thereunder or
the consummation of the transactions contemplated thereby, (ii) the use of the
proceeds of the Loans or (iii) any claim, litigation, investigation or
proceeding relating to any of the foregoing, whether or not any Indemnitee is a
party thereto; PROVIDED that such indemnity shall not, as to any Indemnitee, be
available to the extent that such losses, claims, damages, liabilities or
related expenses are determined by a court of competent jurisdiction by final
and nonappealable judgment to have resulted from the gross negligence or willful
misconduct of such Indemnitee.

                  (c) The provisions of this Section 8.05 shall remain operative
and in full force and effect regardless of the expiration of the term of this
Agreement, the consummation of the transactions contemplated hereby, the
repayment of any of the Loans, the invalidity or unenforceability of any term or
provision of this Agreement or any investigation made by or on behalf of the
Agent or any Lender. All amounts due under this Section 8.05 shall be payable on
written demand therefor.

                  SECTION 8.06. RIGHT OF SETOFF. Upon (i) the occurrence and
during the continuance of any Event of Default and (ii) the making of the
request specified by Section 6.01 to authorize the Agent to declare the Loans
due and payable pursuant to the provisions of Section 6.01, each Lender and each
of its Affiliates is hereby authorized at any time and from time to time, to the
fullest extent permitted by law, to set off and apply any and all deposits
(general or special, time or demand, provisional or final) at any time held and
other indebtedness


                                       44
<Page>

at any time owing by such Lender or such Affiliate to or for the credit or the
account of the Borrower against any and all of the obligations of the Borrower
now or hereafter existing under this Agreement, whether or not such Lender shall
have made any demand under this Agreement and although such obligations may be
unmatured. Each Lender agrees promptly to notify the Borrower after any such set
off and application, PROVIDED that the failure to give such notice shall not
affect the validity of such setoff and application. The rights of each Lender
and its Affiliates under this Section are in addition to other rights and
remedies (including, without limitation, other rights of setoff) that such
Lender and its Affiliates may have.

                  SECTION 8.07. APPLICABLE LAW. THIS AGREEMENT SHALL BE
CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK.

                  SECTION 8.08. WAIVERS; AMENDMENT. (a) No failure or delay of
the Agent or any Lender in exercising any power or right hereunder shall operate
as a waiver thereof, nor shall any single or partial exercise of any such right
or power, or any abandonment or discontinuance of steps to enforce such a right
or power, preclude any other or further exercise thereof or the exercise of any
other right or power. The rights and remedies of the Agent and the Lenders
hereunder are cumulative and are not exclusive of any rights or remedies which
they would otherwise have. No waiver of any provision of this Agreement or
consent to any departure by the Borrower therefrom shall in any event be
effective unless the same shall be permitted by paragraph (b) below, and then
such waiver or consent shall be effective only in the specific instance and for
the purpose for which given. No notice or demand on the Borrower in any case
shall entitle the Borrower to any other or further notice or demand in similar
or other circumstances.

                  (b) Neither this Agreement nor any provision hereof may be
waived, amended or modified except pursuant to an agreement or agreements in
writing entered into by the Borrower and the Required Lenders; PROVIDED,
HOWEVER, that no such agreement shall (i) decrease the principal amount of, or
extend the maturity of or any scheduled principal payment date or date for the
payment of any interest on any Loan, or waive or excuse any such payment or any
part thereof, or decrease the rate of interest on any Loan, without the prior
written consent of each Lender affected thereby, (ii) increase the Commitment or
decrease the Facility Fee of any Lender without the prior written consent of
such Lender, or (iii) amend or modify the provisions of Section 2.16 or Section
8.04(h), the provisions of this Section or the definition of the "Required
Lenders," without the prior written consent of each Lender; PROVIDED FURTHER,
HOWEVER, that no such agreement shall amend, modify or otherwise affect the
rights or duties of the Agent hereunder without the prior written consent of the
Agent. Each Lender shall be bound by any waiver, amendment or modification
authorized by this Section and any consent by any Lender pursuant to this
Section shall bind any assignee of its rights and interests hereunder.

                  SECTION 8.09. ENTIRE AGREEMENT. This Agreement and the Fee
Letter constitute the entire contract among the parties relative to the subject
matter hereof. Any previous agreement among the parties with respect to the
subject matter hereof is superseded by this Agreement and the Fee Letter.
Nothing in this Agreement or the Fee Letter expressed or


                                       45
<Page>

implied, is intended to confer upon any party other than the parties hereto any
rights, remedies, obligations or liabilities under or by reason of this
Agreement or the Fee Letter.

                  SECTION 8.10. SEVERABILITY. In the event any one or more of
the provisions contained in this Agreement should be held invalid, illegal or
unenforceable in any respect, the validity, legality and enforceability of the
remaining provisions contained herein shall not in any way be affected or
impaired thereby. The parties shall endeavor in good-faith negotiations to
replace the invalid, illegal or unenforceable provisions with valid provisions
the economic effect of which comes as close as possible to that of the invalid,
illegal or unenforceable provisions.

                  SECTION 8.11. COUNTERPARTS. This Agreement may be executed in
two or more counterparts, each of which shall constitute an original but all of
which when taken together shall constitute but one contract, and shall become
effective as provided in Section 8.03.

                  SECTION 8.12. HEADINGS. Article and Section headings and the
Table of Contents used herein are for convenience of reference only, are not
part of this Agreement and are not to affect the construction of, or to be taken
into consideration in interpreting, this Agreement.


                                       46
<Page>

                  IN WITNESS WHEREOF, the Borrower, the Agent and the Lenders
have caused this Agreement to be duly executed by their respective authorized
officers as of the day and year first above written.

                                     AVAYA INC.


                                     By   /s/ Rhonda Seegal
                                          --------------------------------------
                                          Name: Rhonda Seegal
                                          Title: Vice President and Treasurer


                                  ADMINISTRATIVE AGENT

                                     CITIBANK, N.A., individually and as Agent


                                     By   /s/ Steven R. Victorin
                                          --------------------------------------
                                          Name: Steven R. Victorin
                                          Title: Vice President


                                  CO-SYNDICATION AGENTS

                                     THE CHASE MANHATTAN BANK


                                     By   /s/ Dennis R. Wilczek
                                          --------------------------------------
                                          Name: Dennis R. Wilczek
                                          Title: Vice President


                                     DEUTSCHE BANK AG NEW YORK BRANCH


                                     By   /s/ Andreas Neumeier
                                          --------------------------------------
                                          Name: Andreas Neumeier
                                          Title: Director


                                     By   /s/ Virginia Mahler Cosenza
                                          --------------------------------------
                                          Name: Virginia Mahler Cosenza
                                          Title: Vice President


                                     CREDIT SUISSE FIRST BOSTON


                                     By   /s/ Robert Hetu
                                          --------------------------------------
                                          Name: Robert Hetu
                                          Title: Director


                                     By   /s/ Jeffrey Bernstein
                                          --------------------------------------
                                          Name: Jeffrey Bernstein
                                          Title: Vice President


                                       47
<Page>

                                   MANAGING AGENT

                                     THE BANK OF NEW YORK


                                     By   /s/ Ernest Fung
                                          --------------------------------------
                                          Name: Ernest Fung
                                          Title: Vice President


                                     LENDERS

                                     BANCO BILBAO VIZCAYA ARGENTARIA S.A.


                                     By   /s/ Santiago Hernandez Monsalve
                                          --------------------------------------
                                          Name: Santiago Hernandez Monsalve
                                          Title: Vice President - Global
                                                   Corporate Banking

                                     By   /s/ Salustiano Machado
                                          --------------------------------------
                                          Name: Salustiano Machado
                                          Title: Vice President - Global
                                                   Corporate Banking



                                     THE BANK OF TOKYO -
                                     MITSUBISHI LTD., NEW YORK BRANCH


                                     By   /s/ Jeffrey K. Stanton
                                          --------------------------------------
                                          Name: Jeffrey K. Stanton
                                          Title: Vice President


                                     HSBC BANK USA


                                     By   /s/ Monisha Khadse
                                          --------------------------------------
                                          Name: Monisha Khadse
                                          Title: First Vice President


                                     THE NORTHERN TRUST COMPANY


                                     By   /s/ Nicole D. Bochin
                                          --------------------------------------
                                          Name: Nicole D. Bochin
                                          Title: Second Vice President


                                     WESTDEUTSCHE LANDESBANK GIROZENTRALE, NEW
                                     YORK BRANCH


                                     By   /s/ Barry S. Wadler
                                          --------------------------------------
                                          Name: Barry S. Wadler
                                          Title: Associate Director

                                     By   /s/ Lisa Walker
                                          --------------------------------------
                                          Name: Lisa Walker
                                          Title: Associate Director

                                       48
<Page>

                                   SCHEDULE I
                           APPLICABLE LENDING OFFICES

<Table>
<Caption>
-------------------------------------------------------------------------------------------------------------------
      Name of Initial Lender              Domestic Lending Office              Eurodollar Lending Office
-------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                    <C>
Banco Bilboz Vizcaya Argentaria S.A.  1345 Avenue of the Americas, 45th      1345 Avenue of the Americas, 45th
                                      Floor                                  Floor
                                      New York, NY  10105                    New York, NY  10105
                                      Attn:  Fancesc Alvarez                 Attn:  Fancesc Alvarez
                                      T:  212 728-1634                       T:  212 728-1634
                                      F:  212 333-2904                       F:  212 333-2904
-------------------------------------------------------------------------------------------------------------------
The Bank of New York                  One Wall Street, 21st Floor            One Wall Street, 21st Floor
                                      New York, NY  10286                    New York, NY  10286
                                      Attn:  Pat Butler                      Attn:  Pat Butler
                                                Terry Blackburn                        Terry Blackburn
                                      T:  212 635-7937/7938                  T:  212 635-7937/7938
                                      F:  212 635-7978                       F:  212 635-7978
-------------------------------------------------------------------------------------------------------------------
The Bank of Tokyo-Mitsubishi Ltd.,    1251 Avenue of the Americas            1251 Avenue of the Americas
New York Branch                       12th Floor                             12th Floor
                                      New York, NY  10020                    New York, NY  10020
                                      Attn:  Rolando Uy                      Attn:  Rolando Uy
                                      T:  212 782-5637                       T:  212 782-5637
                                      F:  212 782-5635                        F:  212 782-5635
-------------------------------------------------------------------------------------------------------------------
The Chase Manhattan Bank              270 Park Avenue                        270 Park Avenue
                                      New York, NY  10017                    New York, NY  10017
                                      Attn:  Camile Wilson                   Attn:  Camile Wilson
                                      T:  212 552-7488                       T:  212 552-7488
                                      F:  212 552-5700                       F:  212 552-5700
-------------------------------------------------------------------------------------------------------------------
Citibank, N.A.                        Two Penns Way                          Two Penns Way
                                      New Castle, Delaware 19720             New Castle, Delaware 19720
                                      Attn:  Bilal Aman                      Attn:  Bilal Aman
                                      T:   302 89406013                      T:   302 89406013
                                      F:  302 894-6120                       F:  302 894-6120
-------------------------------------------------------------------------------------------------------------------
Credit Suisse First Boston            11 Madison Avenue                      11 Madison Avenue
                                      New York, NY  10010                    New York, NY  10010
                                      Attn:  Robert Hetu                     Attn:  Robert Hetu
                                      T:  212 325-4542                       T:  212 325-4542
                                      F:  212 325-8309                       F:  212 325-8309
-------------------------------------------------------------------------------------------------------------------
Deutsche Bank AG New York Branch      31 West 52nd Street                    31 West 52nd Street
                                      New York, NY  10019                    New York, NY  10019
                                      Attn:  Joseph Gyurindak                Attn:  Joseph Gyurindak
                                      T:  212 469-4107                       T:  212 469-4107
                                      F:  212 469-4139                       F:  212 469-4139
-------------------------------------------------------------------------------------------------------------------
HSBC Bank USA                         140 Broadway, 4th Floor                140 Broadway, 4th Floor
                                      New York, NY  10005                    New York, NY  10005
                                      Attn:  Monisha Khadse                  Attn:  Monisha Khadse
                                      T:  212 658-5572                       T:  212 658-5572
                                      F:  212 658-5109                       F:  212 658-5109
-------------------------------------------------------------------------------------------------------------------
<Page>

-------------------------------------------------------------------------------------------------------------------
The Northern Trust Company            50 S. LaSalle Street                   50 S. LaSalle Street
                                      Chicago, IL  60675                     Chicago, IL  60675
                                      Attn:  Linda Honda                     Attn:  Linda Honda
                                      T:  312 444-3532                       T:  312 444-3532
                                      F:  312 630-1566                       F:  312 630-1566
-------------------------------------------------------------------------------------------------------------------
Westdeutsche Landesbank               1211 Avenue of the Americas            1211 Avenue of the Americas
Girozentrale, New York Branch         New York, NY  10036                    New York, NY  10036
                                      Attn:  Pascal Kabemba                  Attn:  Pascal Kabemba
                                      T:  212 852-5938                       T:  212 852-5938
                                      F:  212 852-6300                       F:  212 852-6300
-------------------------------------------------------------------------------------------------------------------
</Table>


                                       2
<Page>

                                                                   SCHEDULE 2.01

<Table>
<Caption>
------------------------------------------------------------------------
NAME AND ADDRESS OF LENDER                 COMMITMENT
------------------------------------------------------------------------
<S>                                        <C>
------------------------------------------------------------------------
Citibank N.A.                                        $105,000,000
------------------------------------------------------------------------
Chase Manhattan Bank                                   57,000,000
------------------------------------------------------------------------
Deutsche Bank AG New York Branch                       55,000,000
------------------------------------------------------------------------
Credit Suisse First Boston                             50,000,000
------------------------------------------------------------------------
Bank of New York                                       37,000,000
------------------------------------------------------------------------
Banco Bilbao Vizcaya Argentaria                        25,000,000
------------------------------------------------------------------------
Bank of Tokyo - Mitsubishi Ltd.                        10,000,000
------------------------------------------------------------------------
HSBC                                                   23,000,000
------------------------------------------------------------------------
Northern Trust Company                                 15,000,000
------------------------------------------------------------------------
Westdeutsche Landesbank                                23,000,000
------------------------------------------------------------------------
TOTAL                                                $400,000,000
------------------------------------------------------------------------
</Table>
<Page>

                                                                     EXHIBIT A-1


                         FORM OF COMPETITIVE BID REQUEST


Citibank, N.A., as Agent for
the Lenders referred to below,

-------------------------

-------------------------

Attention:        [Date]

Ladies and Gentlemen:

                  The undersigned, Avaya Inc. (the "Borrower"), refers to the
364-Day Competitive Advance and Revolving Credit Facility Agreement dated as of
August 28, 2001 (as it may hereafter be amended, modified, extended or restated
from time to time, the "Credit Agreement"), among the Borrower, the Lenders
named therein, the agents named therein and Citibank, N.A., as Agent.
Capitalized terms used herein and not otherwise defined herein shall have the
meanings assigned to such terms in the Credit Agreement. The Borrower hereby
gives you notice pursuant to Section 2.03(a) of the Credit Agreement that it
requests a Competitive Borrowing under the Credit Agreement, and in that
connection sets forth below the terms on which such Competitive Borrowing is
requested to be made:

                  (A)  Date of Competitive Borrowing (which is a
                       Business Day)
                                                                        --------

                  (B)  Principal Amount of Competitive Borrowing *
                                                                        --------

                  (C)  Interest rate basis **
                                                                        --------

                  (C)  Interest Payment Date(s)**
                                                                        --------

                  (E)  Interest Period and the last day thereof ***
                                                                        --------

--------
     *Not less than $10,000,000 (and in integral multiples of $1,000,000) or
greater than the Total Commitment then available.

     **Eurodollar Loan or Fixed Rate Loan.

     **Eurodollar Loan or Fixed Rate Loan.

     ***Which shall be subject to the definition of "Interest Period" and end
not later than the Maturity Date.
<Page>

                  Upon acceptance of any or all of the Loans offered by the
Lenders in response to this request, the Borrower shall be deemed to have
represented and warranted that the conditions to lending specified in Section
4.01(b) and (c) of the Credit Agreement have been satisfied.

                                         Very truly yours,

                                         AVAYA INC.


                                         By
                                            ---------------------------
                                            Name:
                                            Title:  [Responsible Officer]


                                       2
<Page>

                                                                     EXHIBIT A-2


                    FORM OF NOTICE OF COMPETITIVE BID REQUEST


[Name of Lender]
[Address]
New York, N.Y.

Attention:        [Date]

Ladies and Gentlemen:

                  Reference is made to the 364-Day Competitive Advance and
Revolving Credit Facility Agreement dated as of August 28, 2001 (as it may
hereafter be amended, modified, extended or restated from time to time, the
"Credit Agreement"), among Avaya Inc., the Lenders named therein, the agents
named therein and Citibank, N.A., as Agent. Capitalized terms used herein and
not otherwise defined herein shall have the meanings assigned to such terms in
the Credit Agreement. Avaya Inc. (the "Borrower") made a Competitive Bid Request
on , 20 , pursuant to Section 2.03(a) of the Credit Agreement, and in that
connection you are invited to submit a Competitive Bid by [Date]/[Time]. * Your
Competitive Bid must comply with Section 2.03(b) of the Credit Agreement and the
terms set forth below on which the Competitive Bid Request was made:

                  (A)  Date of Competitive Borrowing             _______________

                  (B)  Principal amount of Competitive Borrowing _______________

                  (C)  Interest rate basis                       _______________

                  (D)  Interest Period and the last day thereof  _______________


                                        Very truly yours,

                                        CITIBANK, N.A., as Agent,


                                        By
                                           -------------------------------------
                                           Name:
                                           Title: [Responsible Officer]

----------
     *   The Competitive Bid must be received by the Agent (i) in the case of
         Eurodollar Loans, not later than 9:30 a.m., New York City time, three
         Business Days before a proposed Competitive Borrowing, and (ii) in the
         case of Fixed Rate Loans, not later than 9:30 a.m., New York City time,
         on the Business Day of a proposed Competitive Borrowing.
<Page>

                                                                     EXHIBIT A-3

                             FORM OF COMPETITIVE BID


Citibank, N.A., as Agent for
the Lenders referred to below,

-------------------------

-------------------------

Attention:

Ladies and Gentlemen:

                  The undersigned, [Name of Lender], refers to the 364-Day
Competitive Advance and Revolving Credit Facility Agreement dated as of August
28, 2001 (as it may hereafter be amended, modified, extended or restated from
time to time, the "Credit Agreement"), among Avaya Inc., the Lenders named
therein, the agents named therein and Citibank, N.A., as Agent. Capitalized
terms used herein and not otherwise defined herein shall have the meanings
assigned to such terms in the Credit Agreement. The undersigned hereby makes a
Competitive Bid pursuant to Section 2.03(b) of the Credit Agreement, in response
to the Competitive Bid Request made by Avaya Inc. (the "Borrower") on , 20 , and
in that connection sets forth below the terms on which such Competitive Bid is
made:

                  (A)  Principal Amount *
                                                               -----------------

                  (B)  Competitive Bid Rate **
                                                               -----------------

                  (C)  Interest Period and last day thereof
                                                               -----------------

                  The undersigned hereby confirms that it is prepared, subject
to the conditions set forth in the Credit Agreement, to extend credit to the
Borrower upon acceptance by the Borrower of this bid in accordance with Section
2.03(d) of the Credit Agreement.

                                            Very truly yours,

                                            [NAME OF LENDER],

                                            By
                                               ---------------------------------
                                               Name:
                                               Title:

----------
     *    Not less than $5,000,000 or greater than the requested Competitive
          Borrowing and in integral multiples of $1,000,000. Multiple bids will
          be accepted by the Agent.

     **   I.E., LIBO Rate + or - %, in the case of Eurodollar Loans or %, in the
          case of Fixed Rate Loans.
<Page>

                                                                     EXHIBIT A-4

                  FORM OF COMPETITIVE BID ACCEPT/REJECT LETTER

Citibank, N.A., as Agent for
the Lenders referred to below,

-------------------------

-------------------------

Attention:

Ladies and Gentlemen:

                  The undersigned, Avaya Inc. (the "Borrower"), refers to the
364-Day Competitive Advance and Revolving Credit Facility Agreement dated as of
August 28, 2001 (as it may hereafter be amended, modified, extended or restated
from time to time, the "Credit Agreement"), among the Borrower, the Lenders
named therein, the agents named therein and Citibank, N.A., as Agent for the
Lenders.

                  In accordance with Section 2.03(c) of the Credit Agreement, we
have received a summary of bids in connection with our Competitive Bid Request
dated ___________ and in accordance with Section 2.03(d) of the Credit
Agreement, we hereby accept the following bids for maturity on [date]:

                  PRINCIPAL AMOUNT   FIXED RATE/MARGIN   LENDER   e:
                  --------------------------------------------------

                  $        [%]/[+/-.   %]

                  $

We hereby reject the following bids:

                  PRINCIPAL AMOUNT   FIXED RATE/MARGIN   LENDER   e:
                  --------------------------------------------------

                  $        [%]/[+/-.   %]

                  $

                  The $                 should be deposited in the Citibank,
N.A. account number [       ] on [date].

                                           Very truly yours,

                                           AVAYA INC.


                                           By
                                              ----------------------------------
                                              Name:
                                              Title:
<Page>

                                                                     EXHIBIT A-5

                          FORM OF COMPETITIVE BID NOTE

$ [_____________] New York, New York
                                                                          [Date]


                  FOR VALUE RECEIVED, the undersigned, Avaya Inc., a Delaware
corporation (the "Borrower"), hereby promises to pay to the order of [Name of
Lender] (the "Lender"), at the office of Citibank, N.A. (the "Agent") at
[Address of Citibank, N.A.], on ___________, 200_, pursuant to the 364-Day
Competitive Advance and Revolving Credit Facility Agreement dated as of August
28, 2001 (the "Credit Agreement"), among the Borrower, the Lenders named
therein, the agents named therein and the Agent) the principal amount for a
Competitive Loan in the amount of [Loan amount in words] ($[ ]), in lawful money
of the United States of America, in immediately available funds, and to pay
interest on the principal amount hereof in like funds from the date hereof until
such principal amount is paid in full, at the interest rate and payable on the
interest payment date or dates provided below:

                  Interest Rate: _____% per annum (calculated on the basis of a
year of _____ days for the actual number of days elapsed) payable on
____________.

                  The Borrower promises to pay interest, on demand, on any
overdue principal and, to the extent permitted by law, overdue interest from
their due dates at the rate or rates provided in the Credit Agreement.

                  The Borrower hereby waives diligence, presentment, demand,
protest and notice of any kind whatsoever. The nonexercise by the holder of any
of its rights hereunder in any particular instance shall not constitute a waiver
thereof in that or any subsequent instance.

                  The Loans evidenced hereby are Competitive Loans referred to
in the Credit Agreement, which, among other things, contains provisions for the
acceleration of the maturity thereof upon the happening of certain events and
for the amendment or waiver of certain provisions of the Credit Agreement, all
upon the terms and conditions therein specified. THIS NOTE SHALL BE GOVERNED BY,
AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK.


                                         AVAYA INC.


                                         By
                                            ------------------------------------
                                            Name:
                                            Title:
<Page>

                                                                     EXHIBIT A-6


                       FORM OF COMMITTED BORROWING REQUEST



Citibank, N.A., as Agent for
the Lenders referred to below,

-------------------------

-------------------------

Attention:       [Date]

Ladies and Gentlemen:

                  The undersigned, Avaya Inc. (the "Borrower"), refers to the
364-Day Competitive Advance and Revolving Credit Facility Agreement dated as of
August 28, 2001 (as it may hereafter be amended, modified, extended or restated
from time to time, the "Credit Agreement"), among the Borrower, the Lenders
named therein, the agents named therein and Citibank, N.A., as Agent.
Capitalized terms used herein and not otherwise defined herein shall have the
meanings assigned to such terms in the Credit Agreement. The Borrower hereby
gives you notice pursuant to Section 2.04 of the Credit Agreement that it
requests a Committed Borrowing under the Credit Agreement, and in that
connection sets forth below the terms on which such Committed Borrowing is
requested to be made:

                  (A)  Date of Committed Borrowing (which is
                       a Business Day)
                                                                       ---------

                  (B)  Principal Amount of Committed Borrowing *
                                                                       ---------

                  (C)  Interest rate basis **
                                                                       ---------

                  (D)  Interest Period and the last day thereof ***
                                                                       ---------

----------
     *Not less than $10,000,000 (and in integral multiples of $1,000,000) or
greater than the Total Commitment then available.

     **Eurodollar Loan or ABR Loan.

     ***Which shall be subject to the definition of "Interest Period" and end
not later than the Maturity Date.


                                       2
<Page>

                  Upon acceptance of any or all of the Loans made by the Lenders
in response to this request, the Borrower shall be deemed to have represented
and warranted that the conditions to lending specified in Section 4.01(b) and
(c) of the Credit Agreement have been satisfied.

                                          Very truly yours,

                                          AVAYA INC.


                                          By
                                             -----------------------------------
                                             Name:
                                             Title: [Responsible Officer]


                                       3
<Page>

                                                                       EXHIBIT B


                              FORM OF STANDBY NOTE

$ [Amount of Commitment] New York, New York
                                                                          [Date]


                  FOR VALUE RECEIVED, the undersigned, Avaya Inc., a Delaware
corporation (the "Borrower"), hereby promises to pay to the order of [Name of
Lender] (the "Lender"), at the office of Citibank, N.A. (the "Agent") at
[Address of Citibank, N.A.], on the Maturity Date (as defined in the 364-Day
Competitive Advance and Revolving Credit Facility Agreement dated as of August
28, 2001 (the "Credit Agreement"), among the Borrower, the Lenders named
therein, the agents named therein and the Agent) the lesser of the principal sum
of [amount of Commitment in words] ($[ ]) and the aggregate unpaid principal
amount of all Loans (as defined in the Credit Agreement) made to the Borrower by
the Lender pursuant to the Credit Agreement, in lawful money of the United
States of America, in immediately available funds, and to pay interest on the
principal amount hereof from time to time outstanding, in like funds, at said
office, at the rate or rates per annum, from the dates and payable on the dates
provided in the Credit Agreement.

                  The Borrower promises to pay interest, on demand, on any
overdue principal and, to the extent permitted by law, overdue interest from
their due dates at the rate or rates provided in the Credit Agreement.

                  The Borrower hereby waives diligence, presentment, demand,
protest and notice of any kind whatsoever. The nonexercise by the holder of any
of its rights hereunder in any particular instance shall not constitute a waiver
thereof in that or any subsequent instance.

                  All borrowings evidenced by this Note and all payments and
prepayments of the principal hereof and interest hereon and the respective dates
and maturity dates thereof shall be endorsed by the holder hereof on the
schedule attached hereto and made a part hereof or on a continuation thereof
which shall be attached hereto and made a part hereof, or otherwise recorded by
such holder in its internal records; PROVIDED, HOWEVER, that the failure of the
holder to make such a notation or any error in such a notation shall not affect
the obligations of the Borrower under this Note.
<Page>

                  The Loans evidenced hereby are Committed Loans referred to in
the Credit Agreement, which, among other things, contains provisions for the
acceleration of the maturity thereof upon the happening of certain events, for
optional and mandatory prepayment of the principal thereof prior to the maturity
thereof and for the amendment or waiver of certain provisions of the Credit
Agreement, all upon the terms and conditions therein specified. THIS NOTE SHALL
BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW
YORK.

                                         AVAYA INC.


                                         By
                                            ------------------------------------
                                            Name:
                                            Title:


                                       2
<Page>

                               LOANS AND PAYMENTS

<Table>
<Caption>
----------------- -------------- --------------- ------------- ------------- ----------- --------------- ---------------
      Date           Amount         Maturity      Principal      Payments     Interest       Unpaid         Name of
                    and Type          Date                                                 Principal         Person
                     of Loan                                                                Balance          Making
                                                                                            of Note         Notation
----------------- -------------- --------------- ------------- ------------- ----------- --------------- ---------------
<S>               <C>            <C>             <C>           <C>           <C>         <C>             <C>

----------------- -------------- --------------- ------------- ------------- ----------- --------------- ---------------

----------------- -------------- --------------- ------------- ------------- ----------- --------------- ---------------
</Table>


                                       3
<Page>

                                                                       EXHIBIT C
                                     FORM OF

                            ASSIGNMENT AND ACCEPTANCE


                  Reference is made to the 364-Day Competitive Advance and
Revolving Credit Facility Agreement dated as of August 28, 2001 (as the same may
be modified, amended, extended or restated from time to time, the "Credit
Agreement"), among Avaya Inc. (the "Borrower"), the lenders party thereto (the
"Lenders"), the agents party thereto and Citibank, N.A., as agent for the
Lenders (in such capacity, the "Agent"). Terms defined in the Credit Agreement
are used herein with the same meanings.

                  1. The Assignor hereby sells and assigns, without recourse, to
the Assignee, and the Assignee hereby purchases and assumes, without recourse,
from the Assignor, effective as of the Effective Date set forth on the reverse
hereof, the interests set forth on the reverse hereof (the "Assigned Interest")
in the Assignor's rights and obligations under the Credit Agreement, including,
without limitation, the interests set forth on the reverse hereof in the
Commitment of the Assignor on the Effective Date and the Competitive Loans (if
noted on the attached Schedule) and Committed Loans owing to the Assignor which
are outstanding on the Effective Date, together with unpaid interest accrued on
the assigned Loans to the Effective Date. Each of the Assignor and the Assignee
hereby makes and agrees to be bound by all the representations, warranties and
agreements set forth in Section 8.04(c) of the Credit Agreement, a copy of which
has been received by each such party. From and after the Effective Date (i) the
Assignee shall be a party to and be bound by the provisions of the Credit
Agreement and, to the extent of the interests assigned by this Assignment and
Acceptance, have the rights and obligations of a Lender thereunder and (ii) the
Assignor shall, to the extent of the interests assigned by this Assignment and
Acceptance, relinquish its rights (except as set forth in Section 8.04(b) of the
Credit Agreement) and be released from its obligations under the Credit
Agreement.

                  2. This Assignment and Acceptance is being delivered to the
Agent together with (i) if the Assignee is organized under the laws of a
jurisdiction outside the United States, the forms specified in Section 2.19(f)
of the Credit Agreement, duly completed and executed by such Assignee, (ii) if
the Assignee is not already a Lender under the Credit Agreement, an
Administrative Questionnaire and (iii) a processing and recordation fee of
$3,500.

                  3. This Assignment and Acceptance shall be governed by and
construed in accordance with the laws of the State of New York.

Date of Assignment:

Legal Name of Assignor:

Legal Name of Assignee:

Assignee's Address for Notices:

Effective Date of Assignment
<Page>

(may not be fewer than 5 Business
Days after the Date of Assignment):

<Table>
<Caption>
----------------------------------------------------------------------------------------------------------
                                                                      Percentage Assigned of Facility
                                                                      and Commitment thereunder (set
                                                                      forth, to at least 8 decimals, as
                                   Principal Amount Assigned (and     a percentage of the Facility and
                                   identifying information as to      the aggregate Commitments of ALL
                                   individual competitive loans)      the lenders thereunder)
----------------------------------------------------------------------------------------------------------
<S>                                <C>                                    <C>
Commitment Assigned:               $                                                         %
----------------------------------------------------------------------------------------------------------
Committed Loans:
----------------------------------------------------------------------------------------------------------
Competitive Loans, if any:
----------------------------------------------------------------------------------------------------------
</Table>

The terms set forth above and on the
reverse side hereof are hereby agreed to:       Accepted: as of           .
                                                               -----------

                           , as Assignor        CITIBANK, N.A., as agent
---------------------------


By:                                             By:
    --------------------------------------          ----------------------------
Name:                                           Name:
Title:                                          Title:


                           , as Assignee        AVAYA INC.
---------------------------


By:                                             By:
    --------------------------------------          ----------------------------
Name:                                           Name:
Title:                                          Title:


                           , as Assignee
---------------------------


By:
    --------------------------------------
Name:
Title:


                                       2
<Page>

                                                                       EXHIBIT D

                                     FORM OF

                        OPINION OF COUNSEL FOR AVAYA INC.