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                        Single-Family and Multifamily Business Contacts
    About Us
Single-Family and Multifamily Business Contacts
Fannie Mae SF & MF Contact Us

Fannie Mae's holiday business contacts and hours vary by department. Please see below for contact information and normal business hours for each. Our offices are closed for the majority of major federal holidays; however, holiday hours may vary and are subject to change.
Technology Support Center Assistance
    Dial 1-800-2FANNIE and press 1 then 1.
	Hours of Operation: 24 hours a day, 7 days a week.
	For product information and help with Fannie Mae’s technical tools, go to the Technology Support Center.
              Selling Guide Support Center Assistance
    Dial 1-800-2FANNIE and press 1 then 2.
	Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Thursday and 9 a.m. to 2 p.m. ET on Friday.
	Please have your Seller/Servicer number ready.
              Servicer Resource Center Assistance
    Dial 1-8002FANNIE and press 1 then 3.
	Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Thursday and 9 a.m. to 2 p.m. ET on Friday.
	Please have your Seller/Servicer number ready.
	For general servicing related or loss mitigation questions, please contact the Servicer Resource Center.
              Homeowner, Homebuyer, Realtor Assistance
    Dial 1-800-2FANNIE and press 4 or
	Fill out this form at the Fannie Mae Resource Center or visit Fannie Mae's consumer website for more homebuyer information.
	Hours of Operation: 8 a.m. to 8 p.m. ET, Monday through Friday.
              Loan Delivery, Acquisitions, and Custody Assistance
    Hours of Operation for all support numbers below: 9 a.m. to 5 p.m. ET, Monday through Friday.*

Single-Family Loan Delivery and Acquisitions
	*(Single-Family Acquisitions hours are 9 a.m. to 6 p.m.)E-mail Us
	Dial 1-800-2FANNIE and press 1 then 4.
	Single-Family Bailee Letter and Document Certification
	Dial 1-800-2FANNIE and press 1 then 5.
	Multifamily Acquisitions
	Dial 1-800-2FANNIE and press 2 then 2.
	Multifamily Document Certification and Custody
	Dial 1-800-2FANNIE and press 2 then 3.
              Capital Markets Pricing and Sales Desk Assistance
    Fannie Mae's Capital Markets Pricing and Sales Desk follows the Securities Industry and Financial Markets Association's recommended holiday closings.

Call 1-800-752-0257 (Whole Loan and MBS questions) or 1-866-944-3863 (Early Funding questions).
	Hours of Operation: 8 a.m. to 5 p.m. ET, Monday through Friday.
              Master Servicing Assistance
    Single-Family Master Servicing
	Dial 1-800-2FANNIE and press 1 then 6
		Hours of Operation: 9 a.m. to 6 p.m. ET, Monday through Friday.
	Multifamily Master Servicing
	Dial 1-800-2FANNIE and press 2 then 4
		Hours of Operation: 9 a.m. to 5 p.m. ET, Monday through Friday.
              Fixed-Income Securities and Investor Relations Helpline
    Dial 1-800-2FANNIE and press 3.
              Uniform Collateral Data Portal (UCDP) Helpline
    Call 1-800-917-9291.
	Hours of Operation: 9 a.m. to 8 p.m. ET, Monday through Friday.
              REO HomePath Vendors
    If you are an appraiser, attorney, closing agent, listing agent, maintenance company, or repair contractor who is interested in doing business related to the sale of HomePath REO properties, visit www.homepath.com for information and instructions on how to apply.
  
  
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