Exhibit 10.11


 


Agreement


 


Duo
Software (Pvt) Ltd.


&


PT.
Karya Kreatif Bersama


 




    	 



    	 



    


 





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Table
of Contents


 


	1.	DEFINITIONS	5
    
	2.	REPRESENTATIONS
    AND WARRANTIES	7
    
	3.	THE
    SOFTWARE	7
    
	4.	DOCUMENTATION	8
    
	5.	SOURCE
    CODE	8
    
	6.	OPERATING
    ENVIRONMENT	8
    
	7.	SOFTWARE
    LICENSE TERMS	8
    
	8.	SOFTWARE
    LICENSE FEES	9
    
	9.	LICENSEE’S
    RIGHTS AND OBLIGATIONS	9
    
	10.	LICENSOR’S
    RIGHTS AND OBLIGATIONS	10
    
	11.
    	SOFTWARE
    INSTALLATION	10
    
	11.	ACCEPTANCE
    TEST CRITERIA (ATC)	11
	12.	USER
    ACCEPTANCE TEST (UAT)	11
	13.	TRAINING	12
	14.	SOFTWARE
    MAINTENANCE	13
	15.	SERVICE
    LEVEL AGREEMENT	13
	1.
    	Reporting
    of Issues/bugs	13
	16.	CHANGES
    IN SCOPE OF WORK	14
    
	17.	UPDATES
    AND REVISIONS	14
    
	Feature
    Release	14
	Enhancement
    Release	14
	Maintenance
    Release	14
	18.	TERMINATION	14
    
	19.	LIMITED
    WARRANTY	15
    
	20.	LIMITED
    REMEDY	15
    
	21.	TITLE
    TO SOFTWARE	16
    
	22.	CONFIDENTIALITY	16
    
	23.	PUBLICITY	16
    
	24.	LICENSOR’S
    PROPRIETARY NOTICES	16
    
	25.	ASSIGNMENT	16
    
	26.	INDEMNITY	16
    
	27.	DISPUTE
    RESOLUTION & ARBITRATION	17
    


 




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	28.	ATTORNEY
    FEES	17
	29.	LIMITED
    LIABILITY	17
	30.	NOTICE	17
	31.	GOVERNING
    LAW	18
	32.	CONSENT
    TO JURISDICTION, VENUE AND SERVICE	18
	33.	SEVERABILITY	18
	34.	NO
    WAIVER	18
	35.	FORCE
    MAJEURE	18
	36.	COMPLETE
    AGREEMENT	19
	SCHEDULE
    A - SOFTWARE DESCRIPTION	20
	SCHEDULE
    B - LICENSE TERMS	21
	SCHEDULE
    C - LICENSE PAYMENT TERMS	22
	Software
    License Fees	22
	Training
    Cost	23
	Settlement
    of Invoice	23
	Taxes	23
	SCHEDULE
    D - HARDWARE, PROGRAMMING LANGUAGE AND OPERATING SYSTEM SPECIFICATIONS	24
	Live
    Server Specification for Duo Subscribe Version 5.0 MSO Silver Package	24
	Test
    & Training	25
	End
    user client specification	25
	SCHEDULE
    E - SOFTWARE FEATURES SUMMARY	26
	SCHEDULE
    F - SOFTWARE MODIFICATION REQUEST (SMR)	26
	SCHEDULE
    G - SOFTWARE REQUIREMENT SPECIFICATION (SRS)	 26
	SCHEDULE
    H - SLA PLANS	29
	Support
    Priority Levels	29
	Definition
    of critical levels	29
	Service
    Level Assurance	30
	Escalation
    time frames for critical levels	30
	Service
    Support Offerings	31


 




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This
End-User Software License Agreement (the “Agreement”) is made and effective from the 1st of May 2014.


 


	BETWEEN:	Duo
    Software (PVT) Ltd. (the “Licensor”), a corporation organized and existing under the laws of Sri Lanka with
    its office located at:
	 	 
	 	Level
    6, 403, Galle Road,
	 	Colombo
    03 
	 	Sri
    Lanka
	 	 
	AND:	PT.
    Karya Kreatif Bersama. (the “Licensee”), a corporation organized and existing under the laws of Indonesia,
    with its office located at:
	 	 
	 	Mayapada
    Tower 2, 6th Floor,
	 	(Gedung
    Annex, Roof floor),
	 	Jl.
    Jendral Sudirman Kav. 27,
	 	Jakarta
    12920.


 


RECITALS


 


WHEREAS,
the Licensor has developed certain computer programs and related documentation more particularly described in Schedule A attached
hereto (the “Software”) and desires to grant to Licensee a license to use the Software.


 


WHEREAS,
Licensee wishes to use the Software under the conditions set forth in this Agreement. NOW, THEREFORE, in consideration of the
mutual promises set forth herein, Licensee and Licensor hereby agree as follows:


 




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	1.
    	DEFINITIONS


 


The
following definitions shall apply to this Agreement:


 


“Software”
means the computer programs, database structure and documentation listed in Schedule A attached to this Agreement.


 


“Server”
means a computer with programs that provides services to other computer programs (and their users) in the same or other computers.


 


“Site”
means a premises owned by the Licensee in Indonesia, or any other address that will be specified by Licensee.


 


“Client
Computer” means a user’s computer (PC, Workstation). The client term implies the computer is connected to a network
where by the computer may request data from time to time from the Server.


 


“CAS”
is a short form for Conditional Access System.


 


“Source
Code” is the collection of files needed to convert from human-readable form to some kind of computer-executable form.


 


“Conditional
Access System” means a system by which electronic transmission of digital media, especially satellite, cable and DVB
T television signals, are encrypted with conditional base access policy to specific subscribed clients.


 


“DVB
C” is the short for Digital Video Broadcasting Cable


 


“Head
end” means equipment or combination of equipment used for the purpose of decoding content, aggregation of content, encoding,
multiplexing, and distribution amplifiers used for the purpose of distributing content to Subscribed Clients.


 


“Subscribed
Clients” means users or customers of the Licensee who subscribe for services rendered by the licensee and mostly for
a commercial consideration in return (“Subscriber”).


 


“Install”
means placing the Software on a computer’s hard disk, CD-ROM or other secondary storage device.


 


“Derivative
Works” means a work that is based upon one or more preexisting works, such as a revision, modification, translation,
abridgment, condensation, expansion or any other form in which such a preexisting work may be recast, transformed or adapted,
and that, if prepared without authorization by the owner of the preexisting work, would constitute copyright infringement.


 


“Use”
means (i) executing or loading the Software into computer RAM or other primary memory, and


 


(ii)
copying the Software for archival or emergency restart purposes.


 


“LAN”
is a short form for Local Area Network.


 


“Local
Area Network” means a network linking a number of computers and servers covering a small geographic area like an office,
within a building.


 


“Product”
means the computer programs, database structure and documentation listed in Schedule A attached to this Agreement and is the
same as “Software” defined above


 


“Subscriber”
means the customer of Licensee, subscribing for each service provided by Licensee. For the purpose of clarity a subscriber
is a single subscriber service account on the Software System. A customer may have one or more subscriber accounts


 




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“WAN”
is a short form for Wide Area Network.


 


“Wide
Area Network” means a network of computers that covers a broad area (i.e., any network whose communications links cross
metropolitan, regional, or national boundaries), usually connecting a multiple number of LAN’s across broad geographical
boundaries.


 


“Territory”
means Indonesia.


 


“Documentation”
means shall consist of all operator and user manuals, training materials, guides, listings, specifications, and other materials
for use in conjunction with the Software


 


“Test/Lab
Environment” means the Licensee’s hardware set aside for testing or creating a simulation of the production environment
that is used to process actual subscriber usage.


 


“Agreement”
refers to this contract between Licensor and Licensee


 


“Other
Agreement” refers to this contract between Licensor and Licensee prior to this agreement “License”
a perpetual, non-exclusive license to use the Software and Documentation, subject to the terms and conditions as specified in
Schedule B.


 


“Software
Modification Request (SMR)” request from Licensee to Licensor to make a modification to the Software that is outside
the scope of this Agreement. (Template attached under Schedule F)


 


“Software
Requirement Specification (SRS)” response from Licensor to Licensee’s SMS which will provide the details on the
scope of work required to meet the SMS as well as proposed commercial terms. (Template attached under Schedule G)


 


“SMS”
means Subscriber Management System.


 


“Party”
shall mean Licensor or Licensee individually;


 


“Parties”
shall mean Licensor and Licensee collectively.


 




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	2.	REPRESENTATIONS
    AND WARRANTIES


 


Licensor
and Licensee mutually represent, undertake and warrant that as of the date of this agreement:


 


	 	1.	It
    is a limited liability company duly incorporated, validly existing and empowered by charter to carry on business of the nature
    described in this Agreement.
	 	 	 
	 	2.	It
    has full corporate power and authority to enter into this Agreement and to take any action and execute any documents required
    by the terms hereof.
	 	 	 
	 	3.	Execution
    of this Agreement has been duly authorized by all necessary corporate proceedings and has been duly and validly executed by
    both Parties and is a legal, valid and binding obligation of the respective Parties enforceable in accordance with the terms
    hereof.
	 	 	 
	 	4.	The
    executants of this Agreement have been duly empowered and authorized to execute this Agreement and to perform all obligations
    in accordance with the terms herein set out.
	 	 	 
	 	5.	There
    is no known event that could change the status of any of these and representation warranties in the next six months.


 


Licensor
hereby represents and warrants to Licensee that:


 


	 	1.	Licensor
    is the owner of all right, title and interest, including copyright, in all the Licensed Software, Documentation and any other
    licensed materials
	 	 	 
	 	2.	Licensor
    has not granted any rights or licenses to the licensed Software, Documentation and any other licensed materials that would
    conflict with Licensor’s obligations under this Agreement.
	 	 	 
	 	3.	Licensor
    will not enter into any agreement with any third party which would affect Licensee’s rights under this Agreement, or
    bind Licensee to any third party, without Licensee’s prior written consent.
	 	 	 
	 	4.	Licensee’s
    use of the Licensed Software, Documentation and any other licensed materials as authorized by this Agreement will not infringe
    any existing copyright, trade secret, patent or trademark rights of any third party. The Software is free from all liens,
    claims, encumbrances and other restrictions.
	 	 	 
	 	5.	The
    Software and its use by the licensee hereunder do not violate or infringe the rights of any third party or the laws or regulations
    of any governmental or judicial authority, including but not limited to all applicable export control laws.
	 	 	 
	 	6.	Licensee
    shall be entitled to use and enjoy the benefit of the licensed Software, Documentation and any other licensed materials whilst
    this Agreement remains in force.
	 	 	 
	 	7.	Licensee’s
    use and possession thereof hereunder shall not be adversely affected, interrupted or disturbed by Licensor or any entity asserting
    a claim under or through Licensor.


 


	3.	THE
    SOFTWARE


 


The
Software shall consist of the modules or components and shall perform the functions and comply with the proposals and specifications,
identified in Schedule A and Schedule E Each Software module or component, specification and proposal included or referred to
in Schedule A and Schedule E is expressly incorporated by reference herein.


 




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	4.	DOCUMENTATION


 


The
Documentation will be in the English language and shall consist of all operator and user manuals, training materials, listings,
Software and module administration guides, Software and module operation guide focusing and highlighting system functionality,
installation guide and other materials for use in conjunction with the Software.


 


	5.	SOURCE
    CODE


 


The
Software shall not include its Source Code form (the “Source Code”), and will not include all relevant explanations
and documentation of the Source Code (collectively, “Commentary”). Licensor is not at any time required to deliver
to Licensee, any copies of the complete or partial Source Code contained on Licensee machine-readable media and a complete listing
of the Source Code and Commentary, unless the Licensor declares bankruptcy.


 


In
case of bankruptcy of the Licensor, the Licensee will immediately be given a copy of the Source Code and Commentary of the Software,
and the Licensee will be given an unlimited right to use and modify the Source Code and Commentary for only the Licensee’s
operations.


 


The
copy of source code implemented at the Licensee shall maintained in an escrow account in a case if the Licensee request the Licensor
to do so. The cost of establishing the escrow account shall be borne by the Licensee.




 


	6.	OPERATING
    ENVIRONMENT


 


The
Software, and each module or component and function thereof, shall be capable of operating fully and correctly on the combination
of the computer equipment (“Hardware”), the programming language and the operating system specifications in Schedule
D, annexed hereto.


 


	7.	SOFTWARE
    LICENSE TERMS


 


Licensor
hereby grants to Licensee a perpetual, non-exclusive License to use the Software and Documentation, subject to the terms and conditions
as specified in Schedule B. This License is effective when executed by both Parties and the License granted to the Software remains
in force until the Licensee terminates this Agreement or until Licensor terminates this License because of Licensee’s failure
to comply with any of its terms and conditions.


 


In
granting this nonexclusive License to the Licensee by the Licensor, the Licensee will be allowed to utilize the Software System
as specified in Schedule B.


 




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	8.	SOFTWARE
    LICENSE FEES


 


As
consideration for the perpetual, non-exclusive license to use the Software and Documentation granted to Licensee herein, Licensee
shall pay to Licensor the total sum as specified in Schedule C.


 


Special
Use Subscriber License shall be revoked at any time by the Licensor and is only issued for the purpose of review and experiencing
the software application or where the Licensor had supported the Licensor with comforting the Licensee in financial difficulty.


 


	9.	LICENSEE’S
    RIGHTS AND OBLIGATIONS


 


Licensee
has the right to:


 


	 	1.	Make
    one copy of the Software solely for backup or archival purposes
	 	 	 
	 	2.	Transfer
    the Software to a single hard disk, provided Licensee keeps the original solely for backup or archival purposes.
	 	 	 
	 	3.	Licensee
    may, at any time, without prior notice to or consent of Licensor, transfer the Software to any location other than the site
    of initial installation for use on any other “Central Processing Unit” (CPU) which is owned or controlled by Licensee.
    Licensee shall thereafter promptly give Licensor notice of such new location.
	 	 	 
	 	4.	Request
    for additional information from the database which may be required from time to time to reply to regulator’s or broadcaster’s
    query.
	 	 	 
	 	5.	Request
    for tweaking existing reports as per business regulatory/business requirement. Licensee shall request for a modification to
    the Software by sending a Software Modification
	 	 	 
	 	6.	Request
    (SMR) document to the Licensor listing the requested modifications along with detailed process flows and test cases. On the
    receipt of the SMR the Licensor shall carefully evaluate the document and dispatch a Software Requirement Specification (SRS)
    to the Licensee along with the commercial terms for such a modification if any, notwithstanding any request by the Licensee
    for modification to the Software based on the statutory requirement as imposed from time to time by the regulatory body/bodies
    of the country, and the Licensor will provide for such changes within the stipulated timeframe at no any additional cost.


 


Licensee
has the following obligations:


 


	 	1.	The
    Software and Documentation is protected by Singapore copyright laws and international treaties. The Licensee must treat the
    Software and Documentation like any other copyrighted material - for example a book.
	 	 	 
	 	2.	Cannot
    copy more than 10 copies of the Documentation in English unless written authorization is obtained from the Licensor, such
    authorization shall not be unreasonably withheld by the Licensor.
	 	 	 
	 	3.	Cannot
    copy the Software except to make archival or backup copies as provided above
	 	 	 
	 	4.	Cannot
    modify, enhance nor adapt the Software nor merge it into another program unless otherwise obtained by Licensor’s written
    consent, which consent shall not be unreasonably withheld by the Licensor.
	 	 	 
	 	5.	Licensee
    to provide with the necessary access including not limited to online access to the server and the database where the Software
    is installed in order to resolve bugs or to update the system from time to time.
	 	 	 
	 	6.	Cannot
    reverse engineer, disassemble, decompile or make any attempt to discover the Source Code of the Software
	 	 	 
	 	7.	Cannot
    place the Software onto a server so that it is accessible via a public network such as the Internet and provide the software
    as a service to 3rd parties.
	 	 	 
	 	8.
    	Cannot
    sublicense, rent, lease or lend any portion of the Software or Documentation to any third party.


 




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	10.	LICENSOR’S
    RIGHTS AND OBLIGATIONS


 


Licensor
has the right to:


 


	 	1.	Request
    to access the servers remotely for monitoring, upload of Patch or Enhancement and updating product licensing information whenever
    needed.


 


Licensor
has the obligation to:


 


	 	1.	Ensure
    the system has a Product uptime and service availability of 99.99% subject to the licensee providing the necessary hardware
    and third party software which shall ensure that software will be able to achieve such high availability.
	 	 	 
	 	2.	Ensure
    that sufficient, qualified and trained resources are allocated to the project.
	 	 	 
	 	3.	Ensure
    that the Licensee is provided with all patches/ updates to the Software in a timely manner and delivered along with detailed
    release notes stating the purpose of the patch/updates explaining the installation procedures.
	 	 	 
	 	4.	Uploading
    of all such Update/patches should follow a proper versioning and update Process


 


	 	a)	Test
    it on the testing setup and Staging (formerly UAT) servers before upgrading the production software
	 	 	 
	 	b)	Seek
    written approval for such activity, request for downtime if any
	 	 	 
	 	c)	On
    receipt of the approval, undertake the task at the assigned time period
	 	 	 
	 	d)	Inform
    regarding the completion or failure of the job, once the job is over. In case there is failure a roll back plan should be
    in place. The prerequisite condition is that this should be tested in the lab and Staging


 


	 	5.	Provide
    a written Root Cause Analysis (RCA) whenever a major outage is reported and solution is provided.


 


	11.	SOFTWARE
    INSTALLATION


 


Promptly
after delivery of the Software and Documentation to the Site, Licensor shall install and configure the Software in accordance
with agreed standard business practices. The Software installation and acceptance process will incorporate the following steps:


 


	 	1.	Licensor
    notifying Licensee the name of the designated Project Manager
	 	 	 
	 	2.	Licensee
    sending in writing its acceptance of the designated Project Manager
	 	 	 
	 	3.	Licensee
    notifying the name and designation of the person who would be the Licensee’s single point of contact to Licensor’s
    designated Project Manager will work with designated Licensee person for all projects implementation activities.
	 	 	 
	 	4.	The
    Licensee will have to provide the Licensor the business objectives and processes in a written document. On the receipt of
    the License written document the Licensor shall commence analysis of Licensee’s business objectives and processes and
    prepare a time plan for the project.


 




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	 	5.	Map
    and configure Licensee’s business objectives and processes to the Software to best of its effort, however some process
    may not be implemented as they may not be compliant with the best practices that may prevail in the software application.
	 	 	 
	 	6.	Gaps
    if any are understood and scope is finalized and documented in the Functional Scope Document (FSD).
	 	 	 
	 	7.	Licensee
    shall provide acceptance of the FSD and the necessary commercial approvals, if any.
	 	 	 
	 	8.	Licensor’s
    Project Manager will submit a detailed project plan to Licensee.
	 	 	 
	 	9.	Licensee
    shall provide written acceptance of the project plan.
	 	 	 
	 	10.	Licensor
    will deliver, install and configure the Software at the client location
	 	 	 
	 	11.	If
    the Software did not pass the UAT, then the Licensor shall promptly correct such defect and within 45 days and will cause
    the Software to successfully pass all such tests. In case the Licensor is unable to do so the Licensee can promptly terminate
    this Agreement.
	 	 	 
	 	12.	Licensor
    shall train the identified personnel by the Licensee’s as discussed in Clause 14 below.
	 	 	 
	 	13.	The
    Licensee shall be responsible to provide all of the required Hardware except for any special software where the Licensor is
    to provide the hardware as is specified in Schedule D.


 


	11.
    	ACCEPTANCE
    TEST CRITERIA (ACT)


 


Licensee
and Licensor agree that the acceptance of the Software shall be based on certain criteria. These criteria shall be developed by
the Licensor and submitted to the Licensee as the Acceptance Test Criteria (ATC) document template. The ATC shall be in line with
the agreed scope of deliverables and the Licensee shall include the Licensee’s business objectives, goals and workflows
keeping in view of normal business practices and standards, to be met by Licensee while using the Software and achieving its day-to-day
and periodical business functions efficiently.


 


Licensor
and Licensee if required may prepare the ATC document, covering the agreed upon test cases. Test cases will be covered on various
business functions and scenarios. The ATC document shall be submitted by Licensor to Licensee. Both the Licensor and Licensee
shall review the ATC document and send their feedback/confirmation and acceptance in part or in full during the period of implementation
to each other.


 


Should
the Licensee wish to adopt the ATC methodology the Licensor shall charge additional for the time, efforts and other cost including
travel and accommodation cost.


 


	12.
    	USER
    ACCEPTANCE TEST (UAT)


 


Once
the requirements of Licensee’s workflows and business processes are mapped and configured into the Licensor’s software
and tested with test data on the test environment, the processes implemented on the Software is ready for carrying out the UAT.
The UAT shall be carried out based on the ATC document approved by Licensee.


 


The
UAT includes the following tasks:


 


Licensee
shall nominate a project coordinator who shall verify the deliverables and solution and provide acceptance sign off to Licensor.


 


Licensor’s
designated Project Manager will work with designated Licensee’s person(s) to prepare the test plan and execute the UAT.


 




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Licensor
will deliver and install the Software as per the agreed scope of deliverables


 


Licensee
shall carry out the test cases as per the ATC and shall formally award either


 


	 	(i)	Acceptance
    or
	 	 	 
	 	(ii)	Non-Acceptance
    to Licensor.


 


The
Software will be tested as per the approved ATC document and any one of the following status is marked against each test case.


 


Passed


Failed


Skipped


 


Appropriate
reasons shall be mentioned in case of “Failed” and/or “Skipped” test cases by Licensee. On completion
of testing all the test cases, Licensor shall submit the test case result document to the Licensee.


 


Based
on the test results, Licensee shall formally award either (i) acceptance of such Software in writing (‘Acceptance’)
or (ii) non-acceptance of such Software in writing (“Non-Acceptance”) for any non-conformance of such Software with
the agreed scope of deliverables.


 


Licensee
may submit to Licensor any other observations, suggestions made during the UAT and or any change or enhancements that might be
required or recommended. Licensor will review the same and shall get back with their comments within 2 weeks from the date of
acceptance. However these points will not be a part of the UAT. These will be categorized as follows:


 


Enhancement:
This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule and commercials
if any.


 


Change
in Requirement: This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule
and commercials if any.


 


Customization:
This category of issues is typically outside the product that can be taken up as and when needed during the implementation.
For these points there should be an agreement by both Parties on scope, time and commercials.


 


Configuration:
This category of issues requires specific configuration in the Software to demonstrate the features.


 


Bugs:
This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA).


 


	13.	TRAINING


 


The
License Fee includes all costs for the initial and on-going training of Licensee’s employees on the use and operation of
the Software on the Hardware. Pursuant to a mutually agreed upon schedule, Licensor shall provide sufficient experienced and qualified
personnel to conduct up to 7 full eight-hour days (7 X 8) of such training of groups of up to a maximum of four employees or other
personnel of Licensee at a location or locations designated by Licensee with the Territory. Cost for such training shall be stipulated
in Schedule C.


 




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	14.	SOFTWARE
    MAINTENANCE


 


During
the implementation period, first year of use, and the period covered by the maintenance terms, Licensor shall promptly notify
Licensee of any defects or malfunctions in the Software or Documentation of which it learns from any source. Licensor shall promptly
correct any defects or malfunctions in the Software or Documentation discovered during the validity of this Agreement in accordance
with the Service Level Agreement (SLA) specified under Clause 15 of this Agreement. Any defects or malfunctions will be rectified
immediately and the Licensor shall provide the Licensee with corrected copies of same, without additional charge. Licensor’s
obligation hereunder shall not affect any other liability which it may have to Licensee.


 


Licensor
shall provide to Licensee, without additional charge, copies of the Software and Documentation revised to reflect any enhancements
to the Software made by Licensor for the 1st twelve (12) months from the date of implementation of the software. Such enhancements
may include all modifications to the Software which increase the speed, efficiency or ease of operation of the Software, or add
additional capabilities to or otherwise improve the functions of the Software.


 


	15.	SERVICE
    LEVEL AGREEMENT


 


In
connection with the Licensee’s Use and operation of the Software or any problems therewith, during the Term of this Agreement
or any extended Term, if any, the Licensor shall provide to the Licensee Service Level as per support plans provided in Schedule
H


 


1.
Reporting of Issues/bugs


 


Licensee’s
designated person will communicate the issue either through any automated Bug reporting system that the Licensor may provide or
through an e-mail, the date and time of the mail shall be sufficient for all SLA calculations.


 


All
costs associated with resolving the issue reported by the Licensee shall be borne by Licensor unless the issue was caused due
to the proven fault of the Licensee.


 


If
the issue was caused by the Licensee or should there be a higher level of service required, the Licensee and Licensor shall jointly
define the higher level of service and commercial terms.


 


Provided
the Licensee is up to date in making all payments under this agreement, the Licensor will be responsible to provide to Licensee
in a timely fashion all patches or updates to the Software that it develops along with Documentation explaining the purpose and
installation procedures for any such patches or updates and on-going training if and to the extent required.


 


Licensor
and Licensee may enter into an agreement for further enhancing the support levels, including providing a person at site.


 




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	16.	CHANGES
    IN SCOPE OF WORK


 


The
Licensor’s basis for implementation of the Software is the scope defined in the FSD. After starting the assignment, if Licensor
finds any deviations to the scope defined, change management processes would be triggered and the Licensor will be given an opportunity
to submit a revised commercial proposal covering the charges for the work to be completed as per the enhanced scope of work. Licensor
will proceed with the rest of the work only after confirming in writing the revised commercial proposal with Licensee. The additional/revised
scope will not form part of the UAT. Any change request shall be taken up as a separate activity with a separate delivery schedule
and UAT.


 


	17.	UPDATES
    AND REVISIONS


 


During
the valid period of this Agreement, the Licensor will advise the Licensee of any updates (bug patches) or revisions (same functionality
with minor enhancement within the same version) that Licensor is incorporating into the Software. On Licensee’s request
a single copy of the Software incorporating this type of change will be sent to Licensee in object form and Licensor will be deemed
to have automatically granted the Licensee a non-exclusive, non-transferable license to use it subject to the same terms that
are set out elsewhere in this Agreement.


 


The
version numbering of the software shall adhere to the following numbering nomenclature 


 


X.Y.Z
Where X denotes Feature, Y Enhancement and Z denotes maintenance releases 


 


Feature
Release


 


“Feature
Release” would mean an issuance of a feature for the Licensed Software which has new or significantly enhanced functionality,
where X of the x.y.z numbering designation changes


 


Enhancement
Release


 


“Enhancement
Release” would mean an issuance of any enhancements to existing features; and/or minor additions in functionality compared
to the previous issuance, where Y of the x.y.z numbering designation changes and includes Enhancement Releases.


 


Maintenance
Release


 


“Maintenance
Release” means an issuance of any Bug Fixes and where Z of the x.y.z numbering designation changes.


 


For
the purpose of Clarity the Duo Subscribe Version 6.0 onwards will be on renewed terms and conditions


 


	18.	TERMINATION


 


Either
Party shall have the right to terminate this License if the other Party fails to perform any obligation required under this Agreement
and if the defaulting Party does not fix any such breach or fails to take good faith measures to rectify the breach within sixty
(60) calendar days of the receipt of a written notice. Either Party shall have the right to forthwith terminate this Agreement
if the other Party becomes bankrupt or insolvent. This License Agreement takes effect upon Licensee’s use of the Software
and effective until terminated. Licensee may also terminate this Agreement it at any time without assigning any reason by giving
three (3) months’ notice to the Licensor and in such a case the Licensee must destroy all copies of the Software and Documentation
in its possession. It will also automatically terminate if Licensor fails to comply with any term or condition of this Agreement.


 




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Upon
termination of this License, Licensee shall return to Licensor or destroy the original and all copies of the Software including
partial copies and modifications. Licensor with a prior written notice of at least seven (7) calendar days shall have a reasonable
opportunity to conduct an inspection of Licensee’s place of business during normal business hours to ensure compliance with
this provision.


 


The
Licensee and Licensor shall have the right to terminate this agreement, by giving ninety (90) days written notice.


 


	19.	LIMITED
    WARRANTY


 


Licensor
warrants that for a period of term of this Agreement/contract and after delivery of the Software to Licensee:


 


The
Software will be delivered in electronic form, including files transferred or downloaded from the internet or on physical media,
and will be free from defects in materials and workmanship under normal use; and,


 


To
the extent permitted by law, THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
AND LICENSOR DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, regardless of whether Licensor knows or had reason to know of Licensee particular needs. No employee,
agent, or distributor of Licensor is authorized to modify this warranty, nor to make any additional warranties.


 


	20.	LIMITED
    REMEDY


 


Licensor’s
entire liability and Licensee’s exclusive remedy shall be:


 


The
replacement of any CD-ROM(s) or other media not meeting the Limited Warranty which is returned to Licensor due to damage will
be replaced by the Licensor within 21 days.


 


IN
NO EVENT WILL LICENSOR BE LIABLE TO LICENSEE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF LICENSOR OR AN AUTHORIZED DEALER OR DISTRIBUTOR
HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY).


 


IN
NO EVENT WILL LICENSEE BE LIABLE TO LICENSOR FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THIS AGREEMENT OR USE OF THE SOFTWARE (EVEN IF LICENSEE OR AN AUTHORIZED DEALER, DISTRIBUTOR
OR REPRESENTATIVE OF THE LICENSEE HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.


 




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	21.	TITLE
    TO SOFTWARE


 


Licensor
retains title to and ownership of the Software and all enhancements, modifications and updates of the Software and process implemented
on the Software.


 


	22.	CONFIDENTIALITY


 


Each
Party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes
or procedures or any other confidential, financial or business information of the other Party which it learns during the course
of its performance of this Agreement, without the prior written consent of such other Party. This obligation shall survive the
cancellation or other termination of this Agreement.


 


The
Software contains trade secrets and proprietary know-how that belong to the Licensor and it is being made available to the Licensee
in strict confidence.


 


ANY
USE OR DISCLOSURE OF THE SOFTWARE, OR OF ITS ALGORITHMS, PROTOCALS OR INTERFACES, OTHER THAN IN STRICT ACCORDANCE WITH THIS LICENSE
AGREEMENT, MAY BE ACTIONABLE AS A VIOLATION OF LICENSOR’S TRADE SECRET RIGHTS, except for the requirements of the investigation
agency, the tax agency, auditing or for credit units to assess the authenticity of the Software.


 


	23.	PUBLICITY


 


Licensor
shall not refer to the existence of this Agreement in any press release, advertising or materials distributed to prospective customers,
without the prior written consent of Licensee and vice versa.


 


	24.	LICENSOR’S
    PROPRIETARY NOTICES


 


Licensee
agrees that any copies of the Software or Documentation which it makes pursuant to this Agreement shall bear all copyright, trademark
and other proprietary notices included therein by Licensor and, except as expressly authorized herein, Licensee shall not distribute
same to any third party without Licensor’s prior written consent, which consent shall not be unreasonably withheld.


 


	25.	ASSIGNMENT


 


Licensee
may assign this Agreement to any subsidiary or affiliate under its control, or as part of the sale of that part of its business
which includes the Software, Hardware or any substantial portion of its data processing facilities, or pursuant to any merger,
consolidation or other reorganization, without Licensor’s consent, upon notice to Licensor. Licensor shall not assign this
Agreement without Licensee’s prior written consent, which shall not be unreasonably withheld, so long as the assignee of
the Licensor undertakes to perform all the obligations of the Licensor hereunder and the Licensee’s rights and interest
under this Agreement are not affected any which way. An assignee of either Party, if authorized hereunder, shall have all of the
rights and obligations of the assigning Party set forth in this Agreement.


 


	26.	INDEMNITY


 


Licensor
agrees to indemnify and hold harmless Licensee and its subsidiaries or affiliates and their directors, officers, employees and
agents, against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of
or related to any claim that Licensee’s use or possession of the Software or Documentation, or the license granted hereunder,
including but not limited to infringement or violation of copyright, trade secret or other proprietary right of any third party.
Licensor shall defend and settle at its sole expense all suits or proceedings arising out of the foregoing, provided that Licensee
gives Licensor prompt notice of any such claim of which it learns. No settlement which prevents Licensee from continuing to use
the Software as provided herein shall be made without Licensee’s prior written consent. In all events, Licensee shall have
the right to participate in the defense of any such suit or proceeding through counsel of its own choosing.


 




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	27.
    	DISPUTE
    RESOLUTION & ARBITRATION


 


In
the event of a dispute between the parties concerning any aspect of this Agreement the parties shall meet in good faith to resolve
the dispute.


 


In
the event of the dispute is not resolved within fifteen (45) days from the first meeting of the Parties as set out above, any
dispute arising out of or in connection with the terms and conditions herein, or the breach, termination or invalidity thereof,
either Party may refer the dispute to the Singapore Mediation Centre (“SMC”) for mediation in accordance with the
procedures set out by the SMC.


 


In
the event that such dispute cannot be resolved or settled through mediation as set out above, the dispute shall thereafter be
referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International
Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference
in this clause.


 


The
arbitration tribunal shall consist of a sole arbitrator to be appointed by the Chairman of the Singapore International Arbitration
Centre (“SIAC”). The language of the arbitration shall be English.


 


The
Parties hereby agree to keep confidential any proceedings brought under the provisions herein. Such confidentiality shall extend
to any agreement reached between the Parties for the settlement of any dispute or any Arbitral findings.


 


	28.	ATTORNEY
    FEES


 


If
any legal action is necessary to enforce this License, the prevailing Party shall be entitled to reasonable attorney fees, costs
and expenses in addition to any other relief to which it may be entitled after a final judgment is rendered.


 


	29.	LIMITED
    LIABILITY


 


Unless
otherwise expressly stated herein, Licensor shall not be liable to Licensee for any consequential damages arising out of Licensor’s
breach of this Agreement.


 


Unless
otherwise expressly stated herein, Licensee shall not be liable to Licensor for any consequential damages arising out of Licensee’s
breach of this Agreement.


 


	30.	NOTICE


 


All
notices required or permitted to be given by one Party to the other under this Agreement shall be sufficient if sent by certified
mail, return receipt requested, to the Parties at the respective addresses set forth below or to such other address as the Party
to receive the notice has designated by notice to the other Party.


 




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Licensor


 


Manager
Legal,


Duo
Software (Pvt) Ltd.


403
Galle Road,


Colombo
3, Sri Lanka.


 


Licensee


 


Chief
Executive Officer,


PT.
Karya Kreatif Bersama


Mayapada
Tower 2, 6th Floor,


(Gedung
Annex, Roof floor),


Jl.
Jendral Sudirman Kav. 27,


Jakarta
12920.


 


	31.	GOVERNING
    LAW


 


This
Agreement shall be governed by and construed under the laws of Singapore without giving effect to the principles thereof relating
to conflicts of laws.


 


	32.	CONSENT
    TO JURISDICTION, VENUE AND SERVICE


 


Licensor
consents and agrees that all legal proceedings relating to the subject matter of this Agreement shall be maintained in courts
sitting within Singapore and Licensor consents and agrees that jurisdiction and venue for such proceedings shall lie exclusively
within such courts. Service of process in any such proceeding may be made by certified mail, return receipt requested, directed
to the respective Party at the address at which it is to receive notice as provided herein.


 


	33.	SEVERABILITY


 


If
any provision of this Agreement is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall
not be impaired thereby.


 


	34.	NO
    WAIVER


 


The
failure by any Party to exercise any right provided for herein shall not be deemed a waiver of any right hereunder.


 


	35.	FORCE
    MAJEURE


 


Should
any contingencies arises which prevent the complete or partial fulfillment by either of the parties of their respective obligations
under this contract, namely Fire, Acts of God, prohibition of export, arrest and restrain of Rules, Government or any other causes
beyond the Parties control, the time stipulated for fulfillment of the obligations shall be extended for a period equal to that
during which such contingencies will remain in force.


 


If
a force majeure situation arises, the parties to this Agreement shall notify in writing within fourteen (14) days with evidence
showing the force majeure.


 




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	36.
    	COMPLETE
    AGREEMENT


 


This
Agreement sets forth the entire understanding of the Parties as to its subject matter and may not be modified except in writing
executed by both parties.


 


This
contract is made in English and signed via email or telefax that is considered original. This contract comes into effect as of
the date of signing.


 


IN
WITNESS WHEREOF, the Parties have executed this Agreement on the dates set forth first above, with full knowledge of its content
and significance and intending to be legally bound by the terms hereof.


 


	Licensor	 	Licensee
	 	 	 
	/s/
    MUHUNTHAN CANAGEY	 	/s/
    RONALD KUMALAPUTRA
	Authorized
    Signature	 	Authorized
    Signature
	 	 	 
	MUHUNTHAN
    CANAGEY, CEO	 	RONALD
    KUMALAPUTRA, CEO
	Print
    Name and Title	 	Print
    Name and Title
	 	 	 




 




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SCHEDULE
A - SOFTWARE DESCRIPTION


 


Duo
Subscribe Version 5.0


 


(Details
of business processes and apps are listed in SCHEDULE E)


 




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SCHEDULE
B - LICENSE TERMS


 


Duo
Subscribe Enterprise Standard Version 5.0


 


	Description	 	No.
    of license
	Server
    Instances Licenses for Licensee’s own use	 	3
    Instances
	Standalone
    Computers and user licenses for Licensee own use	 	Unlimited
	Concurrent
    Voice Port License for Contact Center	 	30
    concurrent ports


 


Third
Party License


 


License
must be purchased separately (all third party components).


 


LAN
and/or WAN - on the Licensee’s LAN and/or WAN, provided the total number of users who have access to the Software at any
time does not exceed the Standalone Computers authorized number


 


Third
Party System Integration License


 


Maximum
of 4 (four) third party system integration are included in the project scope and agreed integration are stated in the below table.


 


	Systems	 	No.
    of integration license	 	Integration
    Requirement
	Conditional
    Access System (To integrate with Super Novel)	 	01
    CAS integration license	 	All
    required APIs shall be provided by the vendor or the client
	SMS
    Gateway (To integrate with Jatis)	 	01
    SMS Gateway integration license	 	Duo
    will provide the standard APIs to integrate
	Topas
    Intermediate System	 	01
    Integration license	 	Duo
    will provide the standard APIs to integrate
	Payment
    Gateway (To integrate with Chipsakti)	 	01
    Payment Gateway Integration license	 	Duo
    will provide the standard APIs to integrate


 


Note
01: Should the Licensor be required to do additional development due to the inability of the third party vendor to integrate
using the Duo’s standard APIs/web service, an additional fee shall be charged based on the scope of work.


 




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SCHEDULE
C - LICENSE PAYMENT TERMS


 


Software
License Fees


 


Implementation
Fee


 


	DuoSubscribeV5
    application license fee (with postpaid and prepaid billing and Contact Center with 30 concurrent voice ports)	 	US$
    	100,000.00


 


Payment
Terms:


 


	 	●	USD
    10,000 shall be paid upon signing the agreement
	 	 	 
	 	●	USD
    15,000 shall be paid upon completing the implementation
	 	 	 
	 	●	USD
    25,000 shall be paid upon reaching 100,000 subscribers
	 	 	 
	 	●	USD
    25,000 shall be paid upon reaching 300,000 subscribers
	 	 	 
	 	●	Balance
    USD 25,000 shall be paid upon reaching 500,000 subscribers


 


Subscriber
Licensing Fee


 


	Description	 	License
    Fee
	From
    0 - 50,000 Subscribers	 	Free
	50,001
    - 100,000 Subscribers	 	USD
    0.85
	Above
    100,000 Subscribers	 	Flat
    Tariff USD 40,000 per year


 


Note:
Payments for Sub. License Fee will be calculated and paid quarterly 


 


Annual
Maintenance Fee


 


	Year
    01	 	Free
	Year
    02	 	15,000
	Year
    03	 	25,000
	Year
    04	 	25,000
	Year
    05	 	25,000


 




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Additional
voice port license


 


Should
Topas expand the call center operation and additional voice port license are required, license shall be purchased as 10 license
blocks at a rate of US$ 450 per voice port license.


 


Training
Cost


 


Initial
training under the contract in clause 13 shall be provided free of charge, however the cost of travel and accommodation shall
be borne by the customer. Training in excess of the stipulated time shall be charged at US$ 35 per hour.


 


Implementation
Timeline


 


Duo
Software will complete the implementation of the system in four (4) weeks subject to the date from when Topas hands over the required
servers (Onsite or Cloud), Microsoft licenses and the business processes. Should there be any delays caused due to third party
system integrations or due delays from Topas’ end, Duo will charge for the additional man days required to accomplish the
implementation.


 


Change
Request/New requirement /3rd Party Integration Cost


 


Any
changes in business process or any requirements will be charged and a proposal will be given to Topas upon finalizing/confirming
the scope of work.


 


Any
third party integration that wasn’t discussed and finalized during implementation and not mentioned in the schedule B shall
be charged. Upon finalizing the scope, Duo will provide a proposal to Topas’ for approvals.


 


Additional
development rates as follows


 


	Resource
    Personal	 	Rate
    for projects

    less than 5 days	 	Rates
    for projects more than 5 days
	Project
    Managers (Feature and Functionality Development Meetings)	 	US$
    250 per day	 	US$
    200 per day
	Business
    Process Consultants and Designers	 	US$
    350 per day	 	US$
    300 per day
	Development
    for Product Features and functionality	 	US$
    350 per day	 	US$
    300 per day


 


Settlement
of Invoice


 


All
Invoices shall be generated on the 30th day of every Calendar month, and that invoice shall be settled within a period of 15 days
from the date of Invoice, and delayed invoices will give the licensor the right to charge interest at 2% per month or revoke any
services under this agreement.


 


Taxes


 


Above
prices are subject to deduction of tax at source. For the purpose of clarity all other taxes must be borne by the Licensee including
any amount deducted at source.


 




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SCHEDULE
D - HARDWARE, PROGRAMMING LANGUAGE AND OPERATING SYSTEM


SPECIFICATIONS


 


Live
Server Specification for DuoSubscribe Version 5.0


 


	Server#	 	Production
    Servers	 	Recommended
    Minimum Hardware Specification	 	Remarks
	1	 	DuoSubscribe
    - DB	 	Intel®
    Dual CoreTM , 16G RAM/300 GB with RAID 1 or RAID 10MS with Windows Server 2012, and SQL Server 2012	 	Minimum
    of 2 Servers for Redundancy, hard disk capacity shall vary as data load increase.
	2	 	DuoSubscribe
    - Application Server	 	Intel®
    Dual CoreTM , 16GB RAM/300 GB with RAID 1	 	Minimum
    of 2 Servers for Redundancy.
	3	 	Call
    Server	 	Quad
    – Core Intel® Xeon® processors /12Gb RAM/120 GB SAS RAID 1	 	Minimum
    of 2 Servers for Redundancy
	4	 	Call
    Control Server	 	Quad
    – Core Intel® Xeon® processors /16Gb RAM/120 GB SAS RAID 1	 	Minimum
    of 2 Servers for Redundancy


 


Note:
The above specification may vary based on the number of subscribers and users. The above is only an indicative requirement for
running of the licensed application. In the case of cloud and Virtual Machines offering a similar configuration instances. It
is recommended to go for a VMware as it would provide better redundant and high available cluster.


 


All
required operating system license, data base license and third party licenses shall be provided by the client.


 




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Test
& Training


 


	Test
    & Training	 	Recommended
    Hardware Specification	 	Remark
	DuoSubscribe
    DB	 	Intel®
    Dual CoreTM , 16G RAM/300 GB with RAID l or RAID 10	 	 
	DuoSubscribe
    Application	 	Intel®
    Dual CoreTM ,16GB RAM/300 GB with RAID 1	 	 


 


End
user client specification


 


	End
    Users Desktops	 	Recommended
    Hardware Specification
	Standard
    Along Users	 	Intel®
    Centrino or above /1 GB RAM/60 GB
	Web
    users	 	Compatible
    with Browser (IE, Chrome, Firefox)


 




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SCHEDULE
E - SOFTWARE FEATURES SUMMARY


 


	Process
    Name	 	Method	 	App
    Name
	 	 	 	 	 
	Master
    Configurations Process	 	Product
    Creation	 	Product
    App
	 	 	Package
    Creation	 	Product
    App
	 	 	Product
    update	 	Product
    App
	 	 	Promotion
    Creation	 	Promotion
    App
	 	 	Promotion
    Update	 	Promotion
    App
	 	 	Attributes
    creations	 	Attribute
    app
	 	 	Unit
    of measure (UOM)	 	UOM
	 	 	Supplier
    Information	 	Supplier
    App
	 	 	Store
    creation	 	Store
    Information App
	 	 	Store
    rights configurations	 	Store
    configuration App
	 	 	Template
    creation	 	Template
    App
	 	 	Short
    code template creation	 	Short
    message template designer
	 	 	Process
    Manager	 	Process
    Manager App
	User,
    Policy and 	 	User
    creation	 	User
    administration App
	Access
    Management	 	User
    update	 	User
    administration App
	 	 	User
    group creation	 	User
    Group Segregation App
	 	 	User
    group assignment	 	User
    Group Segregation App
	 	 	Functional
    policy creation and assignment	 	Functional
    Segregation App
	Inventory
    Process	 	GRN
    (Single)	 	Good
    Receive
	 	 	GRN
    (Bulk)	 	Good
    Receive
	 	 	AOD
    (Single)	 	Good
    Issue
	 	 	AOD
    (Bulk)	 	Good
    Issue
	 	 	Request
    note	 	Request
    note
	 	 	Good
    Type Transfer	 	GTT
    App
	 	 	View
    serial status + Update chip ID	 	Serial
    Number app
	Device
    Creation Process	 	Device
    Creation (Bulk) + Pairing command to Box	 	Common
    Upload
	Customer
    profiling	 	Account
    Creation + Customer creation + Tag Device + (Postpaid)	 	CAF
    App
	 	 	Activation
    (Postpaid)	 	Activation
    app
	 	 	Customer
    creation + Account Creation (Postpaid)	 	CAF
    App
	 	 	Tag
    account and customer + Tag Device + Activation (Postpaid)	 	Activation
    app
	 	 	Account
    Creation + Customer creation + Activation (Prepaid)	 	Text
    message
	Account
    and Customer Maintenance	 	Account
    update	 	Account
    app
	 	 	Profile
    update	 	Profile
    update
	 	 	View
    customer transaction details in real-time	 	360
    app
	 	 	View
    / modify customer details in real-time	 	360
    app
	 	 	Search
    customer (by different search criteria’s)	 	360
    app


 




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	Order
    taking	 	Order
    Taking	 	Order
    app
	 	 	Order
    Taking	 	Text
    Message
	 	 	Order
    Change	 	Order
    change app
	 	 	Order
    change fee configuration	 	Order
    change fee app
	Payment
    Process	 	Payment
    creation	 	Receipt
    App
	 	 	Payment
    creation (Bulk)	 	Common
    Upload
	 	 	Voucher
    Recharge (Postpaid)	 	Text
    Message
	 	 	Voucher
    Recharge (Prepaid)	 	Text
    Message
	 	 	Adjustment
    (Bulk)	 	Common
    upload
	 	 	Credit
    Note creation (Bulk)	 	Common
    upload
	 	 	Prepaid
    Credit Transfer (Virtual recharge) - Dealer Top-ups	 	Receipt
    App
	 	 	Prepaid
    Credit Transfer (Virtual recharge) - Subscriber Top-ups	 	Text
    Message
	Finance	 	Individual
    account ledger maintenance	 	360
    app
	Taxation	 	Tax
    Creations	 	Tax
    Master
	 	 	Tax
    Group Creation	 	Tax
    Group master
	Billing
    Process	 	Postpaid
    billing group creation	 	Billing
    group manager
	 	 	Assign
    accounts to billing group	 	Billing
    group accounts
	 	 	Execution
    of bill run	 	Bill
    run processor
	Document
    Service	 	Postpaid
    batch wise PDF generation	 	Billing
    Export App
	 	 	Prepaid
    PDF generation	 	360
    app
	Replacement	 	Device
    Replacement - Alternative Replacement	 	Device
    replacement app
	 	 	Device
    Replacement - Partial Replacement	 	Device
    replacement app
	Disconnection
    Process	 	Permanent
    Disconnection	 	Account
    Tools
	 	 	Temporary
    Disconnection	 	Account
    Tools
	 	 	Force
    Order Removal	 	Account
    Tools
	 	 	Stop
    Auto Renewal	 	Account
    Tools
	 	 	Auto
    Disconnection	 	Service
    console schedule
	Reconnections	 	Reconnection	 	Account
    Tools
	 	 	Refresh
    Activation	 	STB
    Tools
	 	 	Refresh
                                         Activation (Text message)



	 	Text
    message
	Dealer
    Creation	 	Dealer
    Creation	 	DMS
	 	 	Dealer
    attachment - Hierarchy	 	DMS
	 	 	Dealer
    attachment - Store	 	DMS
	 	 	Dealer
    attachment - Create Account	 	DMS
	 	 	Create
    Message templates	 	Message
    Designer
	 	 	Schedule
    dispatch option and times	 	Message
    Designer
	 	 	Email
    messaging	 	Message
    Designer
	Messaging
    service	 	B-mail
    Messaging	 	Message
    Designer
	 	 	On
    screen display messaging	 	Message
    Designer
	 	 	Text
    Messaging	 	Message
    Designer
	 	 	Dispatch
    messages	 	Message
    Dispatcher


 




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END-USER
SOFTWARE LICENSE AGREEMENT


BETWEEN
DUOSOFTWARE (PVT) LTD AND PT. KARYA KREATIF BERSAMA




 


	Check
    Information	 	Check
    balance	 	Text
    message
	 	 	Check
    available packages	 	Text
    message
	Finger
    Printing	 	Create
    Finger printing	 	Advance
    Finger Print app
	 	 	Schedule
    finger printing	 	Advance
    Finger Print app
	Voucher
    Management	 	Voucher
    Creation	 	Voucher
    Creation app
	 	 	Voucher
    Activation	 	Voucher
    Activation app
	 	 	Voucher
    Inactivation	 	Voucher
    inactive app
	 	 	Voucher
    Lookup	 	Voucher
    lookup app
	CRM	 	Ticket
    creation	 	Ticket
    app
	 	 	Task
    Creation	 	Task
    app
	 	 	Event
    work flow designer	 	Event
    work flow designer app
	 	 	Event
    work flow assignment	 	Event
    work flow assignment app
	 	 	Work
    action monitor	 	Work
    action monitor app
	 	 	Engagement	 	Engagement
    app
	 	 	Engagement
    monitor	 	Engagement
    monitor app
	 	 	Bulk
    Process	 	Reports
	 	 	Daily
    Sachet Activation Details	 	Reports
	 	 	Daily
    Sachet Activation Count	 	Reports
	 	 	Daily
    Subscriber Activation Details	 	Reports
	 	 	Daily
    Subscriber Activation Count	 	Reports
	 	 	Stock
    in hand	 	Reports
	 	 	Stock
    issued	 	Reports
	 	 	Store
    wise serial numbers	 	Reports
	 	 	Store
    wise serial numbers count	 	Reports
	 	 	Subscriber
    Details	 	Reports
	 	 	Additional
    Channel Package Details	 	Reports
	 	 	Daily
    Replacements	 	Reports
	Audit
    trail service	 	Transaction
    history	 	 
	 	 	Display
    modified user	 	 
	 	 	Display
    modified data	 	 
	 	 	Display
    modified date	 	 
	Scheduler
    service	 	Execute
    processors according to the schedule (Payment reminder, Auto disconnection)	 	 
	Call
    center process	 	Inbound/Outbound	 	 
	 	 	IVR	 	 


 




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END-USER
SOFTWARE LICENSE AGREEMENT


BETWEEN
DUOSOFTWARE (PVT) LTD AND PT. KARYA KREATIF BERSAMA




 


SCHEDULE
H- SLA PLANS


 


Support
Priority Levels


 


Definition
of critical levels


 


	 	Priority
    1	 
	 	 	 
	 	Critical	Trouble
    condition where DUO system is completely out of service or is causing significant business impact to the customer and no immediate
    workaround is available.
	 	 	 
	 	Priority
    2	 
	 	 	 
	 	High	Trouble
    condition where some functions are out of service or is causing significant Degradation in Performance or Functionality no
    immediate workaround is available.
	 	 	 
	 	Priority
    3	 
	 	 	 
	 	Medium	Trouble
    condition where DUO Product or Feature not working to Specifications, but relief is provided through some other means.
	 	 	 
	 	Priority
    4	 
	 	 	 
	 	Low	Any
    condition or request for assistance that is not business-impacting. This priority is also used for information exchange and
    feature requests.


 




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END-USER
SOFTWARE LICENSE AGREEMENT


BETWEEN
DUOSOFTWARE (PVT) LTD AND PT. KARYA KREATIF BERSAMA




 


Service
Level Assurance


 


The
following levels of response time are offered to meet the needs of your business.


 


	Criticality
    Level	 	Silver
	Critical	 	Less
    than 180 minutes (under normal conditions)
	High	 	Less
    than 240 minutes (under normal conditions)
	Medium	 	Next
    Release
	Low	 	Next
    Release (under normal conditions)


 


Please
note should a bug cause for incorrect data writes and script needs to be performed to correct the data, the time required for
correction of the data is not included in the above timings.


 


Escalation
time frames for critical levels


 


The
following escalation levels of response time are offered to meet the needs of your business.


 


	Criticality
    	 	Escalation
    Levels
	Level	 	First
    Level	 	Second
    Level
	Critical	 	Minimum
    60 minutes from promised time	 	After
    3 hours from promised time
	High	 	Minimum
    2 hours from promised time	 	After
    6 hours from promised time
	Medium	 	Minimum
    48 hours from promised time	 	Minimum
    5 Days from promised time
	Low	 	time	 	time


 




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END-USER
SOFTWARE LICENSE AGREEMENT


BETWEEN
DUOSOFTWARE (PVT) LTD AND PT. KARYA KREATIF BERSAMA




 


	Support
    Mediums	 	Silver
	 	 	 
	Service
    Ticket	 	✓
	 	 	 
	E
    mail Support 	 	✓
	 	 	 
	Skype
    Chat Support 	 	✓
	 	 	 
	Support
    Time	 	 


 




    	End-User Software License Agreement	 	Page 31