Property and Asset Management Agreement with Second Shurgard SPRL



 Exhibit 10.42 
  
 Execution Copy 
  
 Dated 12 July 2004 
  
 Shurgard Self Storage SCA 
  
 and 
  
 Second Shurgard SPRL

  
 PROPERTY AND ASSET MANAGEMENT AGREEMENT 
  
 with respect to 
  
 Second Shurgard SPRL 
  
 Linklaters De Bandt 
  
 Rue Brederode 13 
 B - 1000 Brussels 
  
 Telephone (32-2) 501 94 11 
 Facsimile (32-2)
501 94 94 
  

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 PROPERTY AND ASSET MANAGEMENT AGREEMENT 
  
 PARTIES 
  
 This PROPERTY AND ASSET MANAGEMENT AGREEMENT (this “Agreement”) is made and entered into as of 12 July 2004, by and
between: 
  

	(1)	Shurgard Self Storage SCA, a company organised and existing under the laws of Belgium, having its registered office at Quai du Commerce/Handelskaai 48, 1000 Brussels,
registered with the Register of Legal Entities (Crossroads Bank of Enterprises) under enterprise number 0454.057.394, 

  
 hereinafter referred to as “Shurgard”; and 
  

	(2)	Second Shurgard SPRL, a company organised and existing under the laws of Belgium, having its registered office at Quai du Commerce/Handelskaai 48, 1000 Brussels, registered
with the Register of Legal Entities (Crossroads Bank of Enterprises) under enterprise number 0864.611.874 , 

  
 hereinafter referred to as the “Company”; 
  
 Individually referred to as a “Party”, or collectively as the “Parties”. 
  
 RECITALS 
  

	(A)	On 11 May 2004, Shurgard and Luxco have entered into a joint venture agreement (the “Joint Venture Agreement”) with respect to the Company and each is or will
become a shareholder of the Company at the latest at Closing (as defined hereafter). 

  

	(B)	Under the terms of the Joint Venture Agreement and in accordance with the provisions thereof, it is the intention of Parties that (1) certain sites intended for self-service storage
facilities are contributed or sold to the Asset Companies (as defined hereafter) by or via the intervention of Shurgard and/or its subsidiaries, and (2) certain companies owning sites intended for self-service storage facilities are contributed or
sold to the Company by or via the intervention of Shurgard, in order that such sites can be developed by Shurgard. The Asset Companies intend to lease or license self-storage space on the Properties (as defined hereafter) to corporations,
partnerships, joint ventures, individuals and other legal entities for their business and personal use. 

  

	(C)	Shurgard has substantial experience in the management of self-service storage facilities, and currently manages self-service storage facilities owned by itself.


  

	(D)	Shurgard and the Company have entered into a Development Agreement on the same date hereof, pursuant to which the Company engages Shurgard to develop the Properties and Shurgard
accepts, under the terms and conditions as set forth in the Development Agreement (the “Development Agreement”). 

  

	(E)	The Company desires to engage Shurgard to manage the Properties, and Shurgard desires to accept such engagement, all in accordance with the terms and conditions of this Agreement as
hereinafter set forth. 

  

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 AGREEMENT 
  
 NOW, THEREFORE, the Parties hereto agree as follows: 
  

	1	Definitions and Interpretation 

  

	1.1	Definitions 

  

	 	1.1.1 	For the purposes of this Agreement, the following terms shall have the meanings specified or referred to in this Clause 1.1.1: 

  
 “Adjusted Exercise Price” shall have the meaning as set out
in Clause 9.5.6. 
  
 “Affiliated Company” or
“Affiliate” means an affiliated company (“société liée” / “verbonden vennootschap”) as defined in Article 11 of the Belgian Companies Code. 
  
 “Annual Plan and Budget” shall have the meaning set out in
Clause 7.1.2. 
  
 “Appraised Exercise Price”
shall have the meaning as set out in Clause 9.5.7. 
  
 “Asset Companies” means the (directly or indirectly) wholly owned subsidiaries of the Company which own or lease the Properties and references to “Asset Company” shall be construed accordingly. 
  
 “Asset Management Fee” has the meaning as set out in Clause
8.2. 
  
 “Bankruptcy Proceeding” shall have the
meaning as set out in Clause 9.4.2. 
  
 “Business
Day” means a day the banks are open for business in Belgium and Bahrain other than a Saturday or Sunday. 
  
 “Closing” has the meaning attributed in the Joint Venture Agreement 
  
 “Competitor” shall mean any person or entity involved directly or indirectly (except through the Company or
its Affiliated Companies) in the management, development or ownership of self-service storage facilities. 
  
 “Competitor Notice” shall have the meaning as set out in Clause 9.3.3(c). 
  
 “Confirmation Notice” shall have the meaning as set out in Clause 9.3.6. 
  
 “Court” has the meaning set out in Clause 17.1.1.

  
 “Credit Facility” means the development loan
from the Lender(s) for an amount equal to or in excess of 62.5% but not exceeding 70% of the direct development costs incurred in connection with the development of the Properties, such loan to be entered into in accordance with the Joint Venture
Agreement at Closing. 
  
 “Development
Agreement” means the agreement entered into on the same date hereof between Shurgard and the Company, pursuant to which the Company engages Shurgard to acquire and develop the Properties and Shurgard accepts, under the terms and conditions
as set forth in the Development Agreement. 
  
 “Direct
Costs and Expenses” means the costs, fees and expenses incurred for the operation of the Properties, as listed in Exhibit 8. 
  
 “Draft Renewal Agreement” shall have the meaning as set out in Clause 9.3.2. 
  

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 “Draft Competitor Agreement” shall have the meaning as set out in Clause 9.3.3(c).

  
 “Eligible Competitor” shall have the meaning
as set out in Clause 9.3.3(c). 
  
 “Exercise
Notice” shall have the meaning as set out in Clause 9.5.2. 
  
 “Exercise Price” shall have the meaning as set out in Clause 9.5.2(b). 
  
 “Extraordinary Employment Payments” mean any payments made by the Company or any of its Affiliated Companies to or related to their
employees in Denmark, Sweden, Luxembourg or the United Kingdom, other than salaries, normal severance payments or other employment related payments in the ordinary course of business relating to, as the case may be the pro rata part of, the services
rendered by the relevant employees to the Company or any of its Affiliated Companies that have not already been paid by the Company or any of its Affiliated Companies to Shurgard or to any of the latter’s Affiliated Companies. 
  
 “Fair Market Value” shall have the meaning as set out in
Clause 9.5.9. 
  
 “Gross Revenues” shall have
the meaning as set out in Clause 8.1. 
  
 “Independent
Expert” shall have the meaning as set out in Clause 9.5.7. 
  
 “Initial Arbitration Proceedings” has the meaning set out in Clause 17.1.3(i). 
  
 “Intervening Party” has the meaning set out in Clause 17.1.3(iii). 
  
 “Investment Term” means the anticipated investment period for the Company which equals 5 years, from the
date of Closing. 
  
 “Joined Party or Parties”
has the meaning set out in Clause 17.1.3(iv). 
  
 “Joint
Venture Agreement” means the joint venture agreement between Shurgard and Luxco dated 11 May 2004 with respect to the Company. 
  
 “Lender(s)” means the providers of the Credit Facility. 
  
 “License” shall have the meaning as set out in Clause 10.1.3. 
  
 “Luxco” means Crescent Euro Self Storage Investments II
SARL, a company organised and existing under the laws of Luxembourg, having its registered office at 1, rue de Glacis, L-1628 Luxembourg, Grand Duchy of Luxembourg, registered with the Commercial Register of Luxembourg under number B 100 681.

  
 “Managing Companies” means, in relation to
Denmark and Sweden, the directly wholly owned subsidiaries of the Company which hold all the shares in respectively the Danish Asset Company and the Swedish Asset Company; references to “Managing Company” shall be construed accordingly.

  
 “Monetary Obligations” shall have the
meaning as set out in Clause 9.4.2. 
  
 “Notice of
Acceptance” shall have the meaning as set out in Clause 9.3.5(b). 
  
 “Notice of Joinder” has the meaning set out in Clause 17.1.3(iv). 
  
 “Notice of Objection” shall have the meaning as set out in Clause 9.5.5. 
  
 “Notice of Refusal” shall have the meaning as set out in Clause 9.3.5(c). 
  

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 “Notification” has the meaning set out in Clause 17.1.3(i) and 17.1.3(ii). 

 
 “Parties” means Shurgard and the Company (each of them
being referred to individually as a “Party”). 
  
 “Pool Account Reimbursement” shall have the meaning as set out in Clause 8.3. 
  
 “Preliminary Plan and Budget” has the meaning set out in Clause 7.1.1. 
  
 “Previous Proceedings” has the meaning set out in Clause 17.1.3(ii). 
  
 “Properties” means the self-service storage facilities
owned or leased by the Asset Companies and references to “Property” shall be construed accordingly. 
  
 “Property Management Fee” shall have the meaning as set out in Clause 8.1. 
  
 “Purchase Option” shall have the meaning as set out in Clause 9.5. 
  
 “Real Estate Committee” means the internal management
committee of Shurgard which meets on a regular basis and which reviews and approves all real estate investments or projects in which Shurgard or its Affiliates have a direct or indirect interest. 
  
 “Real Estate Package” means the package of information
produced by Shurgard for each Property which includes its description, development budget and proforma revenue projections, a sample of which is attached hereto in Exhibit 8.1. 
  
 “Relevant Agreements” has the meaning set out in Clause 17.1.1. 
  
 “Renewal Notice” shall have the meaning as set out in
Clause 9.3.2. 
  
 “Renewal Reply Notice” shall
have the meaning as set out in Clause 9.3.3. 
  
 “Renewal
Term” shall have the meaning as set out in Clause 9.3.1. 
  
 “Request to Intervene” has the meaning set out in Clause 17.1.3(iii). 
  
 “Right of First Refusal” shall have the meaning as set out in Clauses 9.3.3(c) and 9.3.5. 
  
 “Rules” shall have the meaning as set out in Clause 17.1.1.

  
 “Second Renewal Notice” shall have the
meaning as set out in Clause 9.3.4. 
  
 “Shareholder(s)” means owner(s) of a Share. 
  
 “Share(s)” means all or part of the registered shares representing the capital in the Company. 
  
 “Shurgard” is a developer and manager of real estate in Western Europe with extensive experience related to locating, purchasing,
developing, leasing and financing facilities used principally for self-service storage of property and with extensive experience in operating such facilities and providing equipment and services related thereto. 
  
 “Shurgard Mark(s)” shall have the meaning as set out in
Clause 10.1.1. 
  
 “Subsequent Proceedings” has
the meaning set out in Clause 17.1.3(ii). 
  

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 “Subsidiaries” means the Dutch, the German, the French and the English Asset Companies,
as well as the Danish and the Swedish Managing Companies; references to “Subsidiary” shall be construed accordingly. 
  
 “Term” shall have the meaning as set out in Clause 9.2. 
  
 “VAT” means value added tax. 
  

	1.2	Interpretation 

  

	 	1.2.1 	The titles and headings included in this Agreement are for convenience only and do not express in any way the intended understanding of the Parties. They shall not be taken
into account in the interpretation of the provisions of this Agreement. 

  

	 	1.2.2 	The Exhibits to this Agreement form an integral part hereof and any reference to this Agreement includes the Exhibits and vice versa. 

  

	 	1.2.3 	The original version of this Agreement has been drafted in English. Should this Agreement be translated into French, Dutch or any other language, the English version shall
prevail among the Parties to the fullest extent permitted by Belgian law, provided, however, that whenever French and/or Dutch translations of certain words or expressions are contained in the original English version of this Agreement, such
translations shall be conclusive in determining the Belgian legal concept(s) to which the Parties intended to refer. 

  

	 	1.2.4 	When using the expressions “shall use its best efforts” or “shall use its best endeavours” (or any similar expression or any derivation thereof) in this
Agreement, the Parties intend to refer to the Belgian legal concept of “obligation de moyen” / “middelenverbintenis”. 

  

	 	1.2.5 	When using the words “shall cause” or “shall procure that” (or any similar expression or any derivation thereof), the Parties intend to refer to the
Belgian legal concept of “porte-fort” / “sterkmaking”. 

  

	 	1.2.6 	The words “herein”, “hereof”, “hereunder”, “hereby”, “hereto”, “herewith” and words of similar import shall refer
to this Agreement as a whole and not to any particular clause, paragraph or other subdivision. 

  

	 	1.2.7 	The words “include”, “includes”, “including” and all forms and derivations thereof shall mean including but not limited to.


  

	 	1.2.8 	The word “transfer” and all forms and derivations thereof shall mean any form of disposal of, including but not limited to a contribution to the capital of, any
merger with or any split-up into, another legal entity. 

  

	 	1.2.9 	The word “lease” and all forms and derivations thereof are used as a generic term and shall include license or similar concepts in the relevant jurisdiction.


  

	 	1.2.10 	 All periods of time set out in this Agreement shall be calculated from midnight to midnight. They shall start on the day following the day on which the event
triggering the relevant period of time has occurred. The due date for any given action shall be included in the period of time. If such due date is not a Business Day, the due date shall be postponed until the next Business Day. Unless otherwise
provided herein, all periods of time shall be calculated in calendar days. All periods of time consisting of a number of months (or years) shall be calculated from the day in the month (or year) when the triggering event has occurred until the eve
of the same 



  

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day in the following month(s) (or year(s)) (“de quantième à veille de quantième” / “van de zoveelste tot de dag
vóór de zoveelste”). 


  

	 	1.2.11 	Unless otherwise provided herein, all references to a fixed time of a day shall mean Brussels time. 

  

	 	1.2.12 	In this Agreement where it is expressly or impliedly provided that Shurgard shall carry out any duties or obligations by reference to a standard which is the same or
comparable to, or in accordance with, or consistent with Shurgard’s standards or words of a similar effect are used in this Agreement, then the standard to be adopted generally by Shurgard shall be applied to its duties and obligations under
this Agreement and without limitation Shurgard will exercise the standard of skill, care and diligence to be expected of a developer and manager of real estate in Western Europe with extensive experience related to locating, purchasing, developing,
leasing and financing facilities used principally for self-service storage of property and with extensive experience in operating such facilities and providing equipment and services related thereto. 

  

	 	1.2.13 	If any approval by a Party is required under this Agreement, such approval shall be required within 10 Business Days as from the notice requesting such approval, unless
otherwise provided. 

  

	2	Umbrella Agreement 

  

	 	2.1.1 	Services which according to this Agreement are to be rendered by Shurgard to the Subsidiaries or Properties may be rendered by Shurgard itself or by any of its Affiliated
Companies, pursuant to separate agreements between the Subsidiaries and either such Affiliated Companies or Shurgard. 

  

	 	2.1.2 	Fees relating to such services shall be directly invoiced by the company which rendered the services. 

  

	 	2.1.3 	If this Agreement terminates or expires, all separate agreements as referred under Clause 2.1.1 above shall also automatically terminate or expire at the same time.


  

	3	Scope of Engagement 

  
 Subject to the terms and conditions of this Agreement, commencing on the date hereof and for the term of this Agreement as specified in Clause 9, the
Company engages Shurgard, and Shurgard agrees, to manage each of the Properties and to undertake certain administrative functions on behalf of the Company and/or the Subsidiaries on the terms set forth below. 
  

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	4	Management Duty and Authority of Shurgard 

  
 The Company grants to Shurgard sole and exclusive power and authority to take all actions contemplated by this Agreement and to implement or cause to be
implemented all actions approved by the Company with respect to each of the Properties subject to the limitations contained in this Agreement. Without limiting the generality of the foregoing, Shurgard shall have the duty and the authority and power
to undertake, in the name and on behalf of the Company and/or the Subsidiaries, each of the following actions and shall exercise such powers and authority at the cost, expense and risk of the Company and/or the Subsidiaries except as otherwise
specified herein: 
  

	4.1	Renting Property 

  
 Shurgard shall have the sole discretion, which discretion shall be exercised in good faith and in conformity with all laws, to establish the terms and
conditions of occupancy by the tenants or licensees of the Properties in accordance with the general provisions Shurgard would apply in respect of any project in which it or its Affiliates have direct or indirect interest (such terms including
without limitation a requirement for the relevant occupant and those authorised by it to comply with all relevant legislation applicable to the use or occupation of the Property in question). Shurgard shall market the Properties on an ongoing basis
in accordance with its standard marketing practice in order to attract third party-tenants or third party-licensees. Shurgard shall lease or license to third-party tenants or third party-licensees space on the Properties, and, in connection
therewith, shall direct and control on-site employees in entering into rental or license agreements on behalf and for the account of the Subsidiaries with such tenants or licensees and in collecting rent or license fees from such tenants or
licensees. In connection therewith, Shurgard shall install its “Pharos” software and all other proprietary and/or appropriate software at the Properties as required to track revenues, occupancy rates, rental or license rates and expenses
for the Properties. Shurgards’ use of its proprietary software in the management of the Properties shall not create any rights for the Company in the software. In addition, Shurgard may enter into agreements for the placement of mobile
telephone towers and equipment, billboards and other advertising on the Properties, without the Company’s prior approval, provided such leases or licenses (i) do not involve a capital cost to the Company and/or the Subsidiaries; and (ii)
provided that the tenant or licensee assumes and indemnifies liability for the Company and/or the Subsidiaries against any loss or damage to persons or property or other claims arising from tenant’s or licensee’s use or occupancy of the
Property under the lease or license. 
  

	4.2	Utilities, Operating Costs and Contracting 

  
 Shurgard shall make and be responsible for the execution of all decisions concerning the day-to-day operations of the Properties including normal monthly
expenses (as provided for in the Annual Plan and Budget, as defined below), and shall contract for all services deemed advisable by Shurgard, including but not limited to vendors, suppliers, contractors, advertising, vermin extermination, and all
utilities such as electricity, gas, fuel, water, sewer, rubbish removal, all for the account of the Subsidiaries. In arranging for such services and supplies, Shurgard may enter into contracts which cover services and supplies for properties owned
or managed by Shurgard in addition to the Properties, in which case Shurgard shall disclose the same to the Company and shall fairly allocate among all properties covered by such contract the costs as well as any discounts or other concessions
afforded thereby. In all other cases, when taking bids, issuing purchase orders or otherwise arranging for any goods or services to be obtained for any Property, Shurgard shall act at all times in the best interest of the Company and the
Subsidiaries. 
  

	4.3	Receipt and Disbursement of Funds 

  
 Shurgard shall cause the establishment of depository bank accounts and interest-bearing bank accounts in the name of the Company and the Subsidiaries at
banks approved by the Company; provided, further, that if such accounts have already been established in the name of Shurgard with respect to a Property prior to the contribution of such Property to the relevant Asset Company, then Shurgard may as
soon as reasonably possible following the contribution of such Property to the relevant Asset Company cause the bank account to be changed to the name of the relevant Subsidiary instead of the name of Shurgard. 
  

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 Shurgard shall deposit or cause employees to deposit in the depository accounts all receipts and moneys
arising from the operation of the Properties or otherwise received for and on behalf of the Subsidiaries. Shurgard may set-up a cash pooling system within the Company and/or the Subsidiaries in order to optimise the Company’s and/or the
Subsidiaries’ treasury management. 
  
 The invoicing of
customers of each of the Properties shall be done through a specific structure set-up by Shurgard. 
  
 Shurgard shall establish and be responsible for administering a policy (consistent with its compliance programs on other properties it owns or manages)
for specifying the identity of the persons authorized to initiate payments on such bank accounts, and shall be responsible to the Company and the Subsidiaries for any losses arising from Shurgard’s handling of such funds. However, Shurgard
shall not be responsible for losses due to uncollectible rents, nor for losses resulting from theft or unlawful acts of third persons (except to the extent Shurgard or its employees fraud, gross negligence, wilful misconduct or default under this
Agreement contributed to such losses). 
  

	4.4	Repair and Maintenance 

  
 Shurgard shall operate, maintain, repair and otherwise manage the Properties in clean, attractive and good repair at all times, and, in connection
therewith, shall make and be responsible for the execution of all decisions concerning the janitorial, maintenance, repair, and landscaping of the Properties. Shurgard shall select, engage and discharge all vendors, suppliers, contractors, and
subcontractors, with respect to the operation of the Properties on behalf and for the account of the Subsidiaries. Shurgard shall use its best efforts to prevent any liens from being filed against a Property which arise from any maintenance, repairs
or alterations to the Property. The Company, the relevant Subsidiary and Shurgard shall cooperate fully in obtaining the release of any such liens. 
  

	4.5	Capital Improvements 

  
 Shurgard shall on behalf, in the name and for the account of the Subsidiaries negotiate and contract for, and supervise the installation of, all equipment
and capital improvements related to the Properties which have been authorised in advance by the Company as part of the Annual Plan and Budget or otherwise. Shurgard shall require satisfactory proof and evidence of insurance against liability for
injury to persons and damage to property arising out of contractor’s operations from any such contractor performing significant works or capital improvements on a Property. 
  

	4.6	Personnel 

  
 Shurgard shall employ, pay, train, and supervise such individuals and in such capacities as shall be necessary to manage the Properties to the same
standard to which Shurgard manages properties for its own account. Shurgard shall comply with all laws, ordinances and regulations applicable to such employees. Shurgard shall establish policies and procedures for directing all activities of the
on-site employees with respect to the Properties. All direct on-site employees, or any other direct store personnel, area managers, district managers, bad debt collectors, or sales personnel, whether full time or part-time, shall be carried on the
payroll of Shurgard, and shall be under the supervision, direction and control of Shurgard, who shall fix their compensation and have the exclusive right to hire and discharge any and all such individuals. Such individuals shall not be or be 

  

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deemed to be the employees of the Company or the Subsidiaries for any purpose whatsoever. 
  
 Notwithstanding the foregoing, the Parties agree that in Luxembourg, the United Kingdom, Sweden or Denmark, the local
Subsidiaries and Shurgard or its Affiliated Company may enter into a joint employer agreement or a split payroll agreement, substantially in the form as attached to the relevant local Property and Asset Management Agreement, whichever is more
appropriate from local point of view. 
  
 Pursuant to such
agreement, the local Subsidiary shall employ certain on-site employees provided that Shurgard shall indemnify the Company and/or the relevant local Subsidiary and keep the Company and/or the relevant local Subsidiary indemnified against any
Extraordinary Employment Payments. 
  
 Shurgard is fully aware of
its obligations and those of the Company under the Belgian law of 4 August 1996 on Health and Safety at the workplace (published in the Belgian State Gazette 18 September 1996) and undertakes to fully comply with and ensure the compliance of the
Company and the Subsidiaries with the obligations under said law and any relevant local legislation applicable to the jurisdiction in which the relevant Property is situated. Shurgard undertakes to comply with the obligations relating to the
well-being of its workers, as applicable at each of the Properties. Should Shurgard not or not fully comply with these obligations, the Company and/or the Subsidiaries are automatically authorised to take all appropriate measures to ensure
compliance, in all instances, at Shurgard’s expense and risk. 
  
 The salaries and wages of on-site employees or any other direct store personnel (including the applicable portion (to be calculated on a fair and reasonable basis) of salaries and wages of area managers, district managers, bad debt
collectors, sales personnel) including, without limitation, insurance benefits, pension benefits, property specific bonuses and the like (as customary in the jurisdiction the employees are working), shall be ordinary operating expenses incurred on
behalf of the Subsidiaries as long as said expenditures are consistent with the Annual Plan and Budget. 
  
 The salaries, wages or other costs of any and all other Shurgard employees shall not be charged to the Properties unless specifically approved by the
Company with respect to the performance of specific services. 
  

	4.7	Regulations and Permits 

  
 Shurgard shall use its best efforts to cause all things to be done, on behalf, in the name and for the account of the Company and/or the Subsidiaries, on
the Properties necessary to comply with any applicable law or regulation, having jurisdiction over the Properties, respecting the use of the Properties or the maintenance or operation thereof. Shurgard shall cause the Company and/or the Subsidiaries
to apply for and use its best efforts to obtain and maintain, on behalf, in the name and for the account of the Company and/or the Subsidiaries, all licenses and permits required in connection with the operation of the Properties. 
  

	4.8	Taxes 

  
 Shurgard shall disburse from the Company’s or the relevant Subsidiary’s funds all taxes, personal and real, and assessments believed by Shurgard
to have been properly levied on the relevant Property, the relevant Subsidiary or the Company with respect to the Property, 

  

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the Subsidiaries and the Company, on behalf, in the name and for the account of the Company, except those taxes billed through the holder of any debt on the
Property, and, advise the Company of the need or desirability to defend on behalf of the Company any of such charges and seek revision of or appeal from any assessment or charge deemed improper, and, if so requested by the Company, to take all such
actions in the name and at the expense of the Company. 
  

	4.9	Insurance 

  
 Shurgard shall obtain and maintain insurance on the Company, the Subsidiaries and the Properties as contemplated by Clause 6. 
  

	4.10	Annual Plan and Budgets 

  
 Shurgard shall prepare and submit to the Company a Preliminary Plan and Budget and an Annual Plan and Budget in accordance with Clause 7. 
  

	4.11	Accounting, Records, and Reporting 

  
 Shurgard shall establish, supervise, direct and maintain, at Shurgard’s executive or local offices, full, true and correct books and records
reflecting, on an accrual basis, all monies collected, paid out under this Agreement, reserved by Shurgard, or remitted to the Company (collectively, the “general ledger records”), in accordance with US GAAP. 
  
 Shurgard shall also maintain at the applicable Property or at its executive
offices receipted bills for all expenses paid by Shurgard for the benefit of the Company and/or the Subsidiaries, leases or licenses and related documents and correspondence, material contracts, records of rental or license income and charges,
warranties and all other documentation related to the development and operation of the Properties. All general ledger records, receipted bills, daily bank deposit records and supporting documentation and monthly customer data (including occupancy
information, inventory report and accounts receivable status) shall be retained by Shurgard for at least the legally required time after the expiration or termination of this Agreement, and all other such books and records shall be retained for such
period, if any, as is consistent with Shurgard’s policies regarding record retention applicable to properties it manages for its own account, provided, further, that any such books and records that are material to the operation of any Property
shall be retained for a minimum of one year even if Shurgard’s policies would not otherwise require retention. 
  
 Shurgard shall provide the Company with access to such records and the Company shall have the right to make copies of all such records. 
  
 Shurgard shall, on behalf of the Company and the Subsidiaries, cause to be
prepared income tax and VAT returns and elections for the Properties and the Subsidiaries. Except as expressly provided in this Clause 4.11 and 4.16, Shurgard shall not be required to prepare any accounting information, provide assistance with
respect to any tax audits, or provide other accounting services for the Company and/or the Subsidiaries over and above the accounting, records and reporting which it carries out in respect of the Properties and the Subsidiaries on a regular basis
under this Clause unless specifically agreed with the Company such agreement not to be unreasonably withheld, and with fair and reasonable compensation to be paid to Shurgard for such other matters as may be agreed with the Company. 
  

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	4.12	Legal Actions 

  
 Shurgard shall cause to be instituted on behalf of the Company and/or the Subsidiaries, using legal counsel approved by the Company, all legal actions or
proceedings Shurgard (acting reasonably) deems necessary or advisable in connection with the day-to-day operations of the Properties, including, without limitation, all actions for collection of charges, rent, license fees or other amounts due to
the Subsidiaries with respect to the Properties or to oust or dispossess tenants, licensees or other persons unlawfully in possession under any lease, license, concession agreement or otherwise, and may collect damages for breach thereof or default
thereunder by such tenant, licensee, concessionaire or occupant. 
  
 Shurgard shall also arrange for and supervise the defence of legal actions brought against the Company and/or the Subsidiaries with respect to such matters, provided Shurgard may not confess judgment or settle any uninsured legal actions
against the Company and/or the Subsidiaries without the Company’s prior approval if in excess of EUR 250,000.00. The third-party costs of all such legal actions or proceedings shall be borne by the Company and/or the Subsidiaries. 

 

	4.13	Hazardous Substances 

  
 Shurgard shall be responsible for the proper handling and disposal of hazardous substances used and/or generated in the normal course of usual
maintenance, repair and construction activities for the Properties so as to ensure compliance with all relevant legislation. The costs and expenses for handling and disposing such substances will be paid by the Subsidiaries. 
  

	4.14	Emergency Response Services 

  
 In the case of an emergency that, in the opinion of Shurgard (acting reasonably), requires immediate repairs or alterations or other emergency response
services whose cost would exceed Shurgard’s authority under this Agreement, Shurgard may exceed said monetary limitation as appropriate in Shurgard’s discretion. As used herein, “emergency” shall mean a circumstance in which
personal injuries or significant property damage could occur if appropriate corrective or preventative measures are not taken within 72 hours. Shurgard shall promptly provide the Company with a written description of the emergency circumstances and
the remedial actions taken with respect thereto. 
  

	4.15	Lender Requirements 

  
 Shurgard shall in the management of the Properties and the Subsidiaries use its best efforts to ensure compliance with all applicable covenants and
provisions contained in any loan documents relating to the Company’s borrowing and in the Credit Facility. 
  

	4.16	Financial Information 

  
 Shurgard shall provide the Company with the following information: 
  

	 	(i)	Property level accounting reports and consolidated reports for all Properties with respect to the preceding calendar month within 30 calendar days of the end of such month;


  

	 	(ii)	 Quarterly management reports, including a performance review per Property and an updated list of the Properties owned by the Asset Companies, and consolidated US
GAAP unaudited financial statements for the Company, consisting of an income 



  

 12 









	 	 
statement, a statement of cash flows and a balance sheet, and a variance schedule comparing actual to pro forma results, within 45 days of quarter end;



  

	 	(iii)	Consolidated annual US GAAP audited financial statements for the Company, limited to a balance sheet, income statement and cash flow statement, within 90 days of the end of the
fiscal year; 

  

	 	(iv)	Annual operating and capital expenditure budget, broken down by month, at least 15 days prior to the beginning of a new fiscal year. These budgets shall be adjusted in January to
reflect the actual year-end occupancy. 

  
 Shurgard
shall also prepare and present financial statements for the Company, the Properties (if any) and the Subsidiaries under generally accepted accounting principles applicable in their respective jurisdiction, but only as far as legally required in such
jurisdiction. 
  

	5	Duties of the Company 

  

	5.1	Cooperation 

  
 The Company hereby agrees to cooperate with Shurgard in the performance of its duties under this Agreement and to allow Shurgard, by any reasonable means,
to properly fulfil its duties and obligations under this Agreement, including the representation of the Company vis-à-vis third parties, European, federal, national, regional or local public authorities and any courts or arbitrational
instances, and to that end, upon the request of Shurgard, to give Shurgard reasonable access to all files, books and records of the Company relevant to and required in connection with the operation of the Properties, and to execute all documents or
instruments necessary or advisable to enable it to fulfil its duties under this Agreement. 
  

	5.2	Debt Service 

  
 The Company or, as the case may be, the Subsidiaries, shall be responsible for payment of all promissory notes, obligations and debts servicing the
Properties, whether secured or unsecured, and Shurgard shall have no obligation or authority to pay the same. 
  

	6	Insurance 

  
 Shurgard shall obtain and maintain such insurance in the name of the Company and/or the Subsidiaries with respect to the Properties as is comparable to
the insurance Shurgard carries from time to time on similar properties managed by it for its own account, to protect the interests of the Company, the Subsidiaries, the Lenders and Shurgard. Shurgard may include the Properties under any blanket
insurance policy carried by Shurgard for other similar properties that it manages. 
  
 At a minimum, such insurance shall include in relation to any of its Properties: 
  

	 	(a)	 at all times (save where and to the extent that the subject Property is in the course of construction and the subject of a contractor’s insurance policy
complying with the terms of the Development Agreement), a combined commercial general liability insurance in the full reconstruction value in respect of the Properties and the fixtures and fixed plant and machinery which forms part of such
Properties, including general property coverage, coverage for loss, bodily injury, property damage and business interruption for at least 12 months providing for levels of 



  

 13 









	 	 
protection in accordance with sound and customary commercial practices in the relevant jurisdiction; 


  

	 	(b)	insurance against third party and public liability risks; 

  

	 	(c)	insurance and indemnification for Shurgard, the Subsidiaries, the Company and each of its shareholders, and, in connection therewith, it shall specifically name Shurgard, the
Subsidiaries, the Company and each of its shareholders as additional insured parties for the full limit of such insurance; 

  

	 	(d)	waivers of subrogation against the Company and each of its shareholders as well as Shurgard. 

  
 All insurance provided for in this Clause 6 shall be effected by policies issued by insurance companies of good national
reputation, including Shurgard’s own captive insurance operator, if any. If such internal captive insurance operator is planned to be used for the Properties, the terms, conditions, related costs and benefits of such captive insurance operator
shall be provided to and approved by Luxco prior to its implementation and application to the Properties. 
  
 The cost of such insurance, including a pro rata portion of any blanket insurance policies, shall be allocated among the Properties by Shurgard (acting
fairly and reasonably) and charged to the Company and/or the Subsidiaries as a direct cost of operation of the Properties. 
  

	7	Annual Plan and Budgets 

  

	7.1	Preparation, Approval and Amendment of Annual Plan and Budget 

  

	 	7.1.1 	No later than the first day of December prior to the commencement of each calendar year Shurgard shall prepare and submit to the Company a preliminary business plan and
budget, including a capital expenditure budget and operating budget, and the estimated receipts and expenditures of the Company for the forthcoming calendar year, and, if any, the plan for cash distributions by the Company (each such budget is
herein called a “Preliminary Plan and Budget”). The Preliminary Plan and Budget shall also include a re-forecasting of the cash flows over the projected remaining Investment Term. Following review by the Company, the Parties shall
endeavour to agree on the Preliminary Plan and Budget and the Company shall approve such agreed Preliminary Plan and Budget by December 31 of the year preceding the forthcoming calendar year in question. 

  

	 	7.1.2 	 Prior to January 20 of each calendar year, Shurgard shall prepare and present to the Company, for its review and approval, a final business plan and capital
expenditure and operating budget for the Properties and the Company with respect to that year, based on the Preliminary Plan and Budget but adjusted to the actual year-end occupancy figures, and a forecast of the Company’s business plan for the
remaining Investment Term. Following review by the Company, the Parties shall endeavour to agree by January 31 of each calendar year in question on any revisions that may be made to the Preliminary Plan and Budget. Upon approval by the Company, such
plan and budget is the “Annual Plan and Budget” for the then-current calendar year. Although the Preliminary Plan and Budget and the Annual Plan and Budget shall include and be based on detail regarding projected 



  

 14 









	 	 
monthly revenue and expenses for each Property, references to the Annual Plan and Budget mean the aggregate budget for the Properties as a whole.



  

	 	7.1.3 	Until the Annual Plan and Budget with respect to a year is approved, Shurgard shall operate the Properties in accordance with the prior year’s Annual Plan and Budget
(adjusted to reflect actual revenue and expenses for such prior year). In this case, Shurgard shall be responsible for identifying what the potential negative impacts of following such an Annual Plan and Budget shall have on the Company and
communicating those impacts to the Company. The Company shall then make whatever adjustments to the Annual Plan and Budget considered essential for preserving the viability of the Company and the proper execution of Shurgard’s fiduciary duties.


  

	 	7.1.4 	After the approval of the Annual Plan and Budget, if changes in circumstances not contemplated at the time the Annual Plan and Budget was submitted, make it desirable to
amend or modify the Annual Plan and Budget, Shurgard shall submit such amendment or modification to the Company for approval and until so approved shall operate the Properties in accordance with the Annual Plan and Budget as approved. Such
amendments or modifications shall immediately become part of the Annual Plan and Budget upon approval. 

  

	 	7.1.5 	The Preliminary Plan and Budget for 2004 is attached hereto in Exhibit 7.1.5 and has been approved by both Parties and shall be updated at the Closing.


  

	 	7.1.6 	The contents of the Preliminary Plan and Budget and Annual Plan and Budget are confidential and shall be treated as such. Each Party is prohibited from disclosing all or any
part of the Preliminary Plan and Budget and Annual Plan and Budget, at any time. This Clause shall survive the expiration or termination of this Agreement. 

  

	7.2	Management of Properties in Accordance with Annual Plan and Budgets 

  
 Shurgard shall use diligence and employ all reasonable efforts to ensure that the actual costs of maintaining, repairing and operating the Properties in
accordance with the terms of this Agreement shall not, in the aggregate, exceed the Annual Plan and Budget therefor; provided, however, the Company and Shurgard hereby acknowledge and agree that the Annual Plan and Budget shall be prepared for
planning purposes and Shurgard is not warranting the performance of the Properties as budgeted. 
  

	7.3	Annual Plan and Budget Interpretation 

  
 All provisions in this Agreement requiring or authorising Shurgard to take actions “consistent with” or “pursuant to” an Annual Plan
and Budget (or other similar phrases) shall mean the applicable Annual Plan and Budget in the aggregate and shall not be interpreted as referring only to a specific Property, line item or other component thereof. The Parties hereto further
acknowledge that certain expenses (the Property Management Fee (Cfr. Clause 8.1), retail sales costs, retail sales taxes, credit card fees, customer insurance cost and debtor recovery fees) will exceed the budgeted amounts therefor if revenues
related thereto exceed budgeted levels, and that accordingly for purposes of determining whether expenditures are consistent with the Annual Plan and Budget the extent to which these specified items exceed budgeted amounts shall be disregarded.

  

 15 









	8	Shurgard’s Compensation and Reimbursement 

  
 Direct Costs and Expenses related to the operation of a Property, after acquisition by an Asset Company of such Property, shall be directly allocated to
the relevant Subsidiary, while the services rendered by Shurgard relating to the operation of the Properties and its duties hereunder, shall be reimbursed through a fee structure as set forth hereinafter. 
  

	8.1	Monthly Property Management Fee 

  
 For Shurgard’s management of the Properties, the Subsidiaries shall pay to Shurgard or its relevant Affiliate a monthly property management fee (the
“Property Management Fee”) with respect to each Property equal to 7% of such month’s Gross Revenues (as defined below) arising from the operation of such Property, payable monthly in arrears. 
  
 During the rent up period, which shall commence upon the date a first
customer is moved into the Property (as referred to in Clause 8.4.1) and as long as Gross Revenues in respect of the relevant Property do not generate monthly at least EUR 4,166.67 as Property Management Fee, but no longer than two years from the
commencement of such rent or license period of the Property, a flat monthly fee of EUR 4,166.67 per centre (EUR 50,000.00/centre/year) will be due, payable monthly in arrears. 
  
 For small Properties, that according to the proforma in the relevant Real Estate Package, a sample of which is attached in
Exhibit 8.1, would not achieve sufficient stabilised revenue to generate at least EUR 50,000.00 in annual Property Management Fees, even after expiration of the above two year period, the annual Property Management Fee will not be less than EUR
50,000.00 per annum for the entire Term of this Agreement, and the Properties have been evaluated on that basis when determining the viability in accordance with the Real Estate Package. 
  
 The Property Management Fee is exclusive of Direct Costs and Expenses as set forth in Exhibit 8, but includes the rights
under the licensing provisions as set forth in Clause 10. 
  
 The
term “Gross Revenues” means any and all revenues, however denominated, arising from, in connection with or otherwise attributable to the operation of the Properties and the business conducted by the Subsidiaries in connection therewith,
including, without limitation, fixed and percentage rentals or licenses, rentals or other payments paid in connection with vending machine or concessionaires (but not the gross receipts of vending machines or concessionaires but the net amount
retained by the Subsidiaries), net revenues from lock and box sales, truck rental revenues, maintenance charges, and administrative and late fees, if any, paid by the tenants or licensees of the Properties in addition to basic rent or license fees,
parking fees, if any, unclaimed foreclosure revenues in excess of rent or license fees due, net revenues from sales of space planning systems and products, storage space consulting fees, revenues for leases or licenses of billboards and cell sites,
net revenues for the sale of packaging material and customer insurance and all money whether or not otherwise described herein paid for the use of the Properties, determined on an accrual basis (net of any amounts written off by Shurgard (during the
relevant period whether or not relating to such period or previous period and/or) as uncollectible, but including recoverables in case these amounts end up to be recovered). 
  
 The term “Gross Revenues” does not include proceeds of casualty liability or any other insurance (save for
proceeds of business interruption insurance), condemnation, any proceeds of any sale or financing or any other transfer, encumbrance or conveyance of any portion of the Properties, federal, state and municipal sales, excise use or other similar


  

 16 








 
taxes, including VAT, collected from customers or which are included as part of the sales price of any goods or services, any refunds or rebates received by
the Subsidiaries, whether from taxing authorities, public utility companies or vendors of services or supplies, any insurance proceeds or any payment of claims against third parties (except payment (net of associated litigation and other expenses
incurred in securing payment) of claims (or settlements or judgments relating thereto) for rentals, fees or charges from customers), income earned on any accounts maintained by the Subsidiaries or earned upon any indebtedness held by the
Subsidiaries or any other dividend or interest income from investment of Subsidiary assets and for the avoidance of doubt no single item shall be counted more than once as a part of Gross Revenues. 
  

	8.2	Monthly Company Asset Management and Accounting Fee 

  
 For Shurgard’s preparation of the financial information as described in Clause 4.11 and Clause 4.16 above, the Company and/or the Subsidiaries shall
pay to Shurgard or its relevant Affiliate a monthly asset management fee with respect to each Property equal to EUR 500.00 (EUR 6,000.00/centre/year), payable monthly in arrears (“Asset Management Fee”). 
  
 All external costs and expenses in direct relation to the asset management
and accounting of the Company and/or the Subsidiaries, such as audit fees or property appraisals, shall be charged to the Company and/or the Subsidiaries directly against presentation of proper invoices. 
  

	8.3	Pool Account Reimbursement 

  
 Certain direct costs, including certain marketing costs and information system costs, that also benefit other properties managed by Shurgard, may be paid
by Shurgard or its relevant Affiliate and recuperated from the Subsidiaries (on a fair and reasonable basis) through a Pool Account Reimbursement as outlined in the relevant Real Estate Package (“ Pool Account Reimbursement”).

  

	8.4	Payment of Fees; Reimbursements 

  

	 	8.4.1 	The Property Management Fee accrues as of the first of the month during which a first customer is moved into the Property. Any operational activity prior to this, such as the
organisation of pre-leases or pre-licenses during the construction phase, is not subject to any Property Management Fee payment. Although the Property Management Fee is due as of the first of the month during which a first customer is moved into the
Property, for accounting purposes, a Property shall only qualify as open from its first full month of operation. The Property Management Fee for each month during the term of this Agreement shall be paid within 10 days after issuance of the monthly
report for such month. 

  

	 	8.4.2 	The Asset Management Fee accrues as of the first of the month during which a first customer is moved into the Property as contemplated by Clause 8.4.1. Although the Asset
Management Fee is due as of the first of the month during which a first customer is moved into the Property, for accounting purposes, a Property shall only qualify as open from its first full month of operation. The Asset Management Fee for each
month during the term of this Agreement shall be paid within 10 days after issuance of the monthly report for such month. 

  

 17 









	 	8.4.3 	Pool Account Reimbursement for each month during the term of this Agreement shall be paid by the Subsidiaries, monthly in arrears and concurrent with the payment of the
direct costs. 

  

	 	8.4.4 	Shurgard is hereby authorised, without any further consent or approval of the Company, to deduct the aggregate of the fees, as mentioned above, including any applicable VAT
or other taxes or duties, from the Property revenue upon such payment becoming due. 

  

	8.5	VAT 

  
 All fees mentioned in this Agreement are stated exclusively of any applicable VAT or other taxes or duties. 
  

	9	Term of Agreement; Termination; Purchase Option 

  

	9.1	Exclusive long term management 

  

	 	9.1.1 	Shurgard shall have the exclusive long term right to manage and operate the Properties in accordance with this Agreement, which shall survive (i) the sale of the Properties
(including the self-service storage facilities and/or the subsidiaries of the Company owning such self-service storage facilities) by the Asset Companies and/or the Company or (ii) a change-of-control of the Company, subject to termination for cause
as described in Clause 9.4. 

  

	 	9.1.2 	If at any time during the Term it can be demonstrated that the value of any of the Properties through redevelopment of such Property for another use would be at least 50% higher
than the value of the same Property on a continuing use basis as a self-service storage facility, either Party or Luxco may request that such Property shall be sold separately at the higher valuation, it being understood that in no event such
Property may be sold, directly or indirectly, to a Competitor. Such Property shall no longer be subject to this Agreement and the Development Agreement as from its transfer by the relevant Asset Company. Such higher valuation must be demonstrated by
mutual agreement of Shurgard and, either the Company or Luxco or, alternatively, by an actual sale to a third party at such higher valuation. If the Parties are unable to obtain an actual sale price at such higher valuation, the Property may only be
sold with the prior written agreement of both Parties. 

  

	 	9.1.3 	If a Property is sold pursuant to Clause 9.1.2 when Luxco is no longer a shareholder of the Company, Shurgard has the right to be compensated by the Company for all loss of
the fees it would have earned (calculated on the then current rates) in the future under this Agreement if it were not for the fact that such Property will no longer be subject to this Agreement, such sum to be discounted for the accelerated receipt
of the same. 

  

	9.2	Term 

  
 This Agreement has been entered into for a minimum duration of twenty years (the “Term”) and may only be terminated under the terms and conditions provided herein. 
  

 18 









	9.3	Renewal 

  

	 	9.3.1 	At the expiration of the Term, Shurgard shall have the right to renew this Agreement, for consecutive terms of five years (the “Renewal Term”), on market
terms and conditions, subject to the provisions of this Clause 9.3. 

  

	 	9.3.2 	If Shurgard wishes to renew the Agreement, it shall notify the Company (or its legal successor in title to the Properties) thereof at least 6 months prior to the expiration
of the Term (“Renewal Notice”), with a copy to each of the Shareholders of the Company at that time. 

  
 The Renewal Notice shall include at least a draft management services agreement along the lines of this Agreement but which shall include the new terms
and conditions under which Shurgard is willing to renew the Agreement (“Draft Renewal Agreement”). The Draft Renewal Agreement shall be in accordance with market terms and conditions at that time. 
  

	 	9.3.3 	Within one month at the latest as from notification of the Renewal Notice, the Company shall notify Shurgard whether or not it agrees with the Draft Renewal Agreement
(“Renewal Reply Notice”): 

  

	 	(a)	Where the Company agrees with the proposed terms and conditions, two duly signed original versions of the Draft Renewal Agreement shall be annexed to the Renewal Reply Notice.


  
 Upon receipt of these two signed originals,
Shurgard shall sign each of those and promptly return one duly signed version to the Company. 
  

	 	(b)	Where the Company challenges the terms and conditions of the Draft Renewal Agreement, the Renewal Reply Notice shall include the market terms and conditions which, according to the
Company, should apply, and the Parties shall (i) enter into negotiations on these market terms and conditions, (ii) negotiate in good faith, and (iii) use best efforts to come to an agreement thereon within 1 month as from the notification of the
Renewal Reply Notice. 

  

	 	(c)	Where the Parties fail to agree on the terms and conditions of the Draft Renewal Agreement within 1 month as from the notification of the Renewal Reply Notice, the Company shall be
entitled to test the market and find an appropriate successor management company, which must be one of the three largest self-service storage operators in the EU (in number of operated self storage facilities), other than Shurgard (“Eligible
Competitor”). 

  
 The Company shall
notify Shurgard of the identity of the Eligible Competitor and shall include a revised draft management services agreement, agreed with the Eligible Competitor for a term of at least five years and providing for substantially the same scope of
engagement, management duty and authority and substantially the same standards of performance as this Agreement (“Draft Competitor Agreement”), within 3 months following the Renewal Reply Notice (such notice being a
“Competitor Notice”). Shurgard shall have a right of first refusal on the Draft Competitor Agreement (“Right of First Refusal”) to be exercised as set forth hereafter in Clause 9.3.5. 
  

 19 









	 	(d)	If within three months following notification of the Renewal Reply Notice, the Company fails to notify Shurgard of the identity of the Eligible Competitor and the related Draft
Competitor Agreement in accordance with Clause 9.3.3(c), the Company shall be deemed to have agreed with the terms and conditions of the Draft Renewal Agreement and shall be legally bound thereby. 

  

	 	9.3.4 	If within one month following notification of the Renewal Notice by Shurgard, the Company fails or refuses to give Shurgard a Renewal Reply Notice in accordance with Clause
9.3.3(a) or (b), the Company shall be deemed to have disagreed with the terms and conditions of the Draft Renewal Agreement. In such event, Shurgard shall invite the Company by notice (“Second Renewal Notice”) to either (i) start
negotiations on the Draft Renewal Agreement in accordance with Clause 9.3.3(b) or to (ii) test the market to find an appropriate successor management company in accordance with 9.3.3(c) and (d), it being understood that both Clauses shall be applied
mutatis mutandis and that, in this respect, Renewal Reply Notice shall be read as Second Renewal Notice. If the Company does not start negations with Shurgard within one month of the Second Renewal Notice, the Company shall be deemed to be
testing the market to find an appropriate successor management company as of the notification of the Second Renewal Notice and Clause 9.3.3(d) shall apply mutatis mutandis, and in this respect, Renewal Reply Notice shall be read as Second
Renewal Notice. 

  

	 	9.3.5 	Right of First Refusal 

  

	 	(a)	The Right of First Refusal may only be exercised on each and all terms and conditions of the Draft Competitor Agreement, without any modification. 

  

	 	(b)	If Shurgard wishes to exercise its Right of First Refusal, Shurgard shall send within 30 calendar days as from the postmark of the Competitor Notice, a written notice of acceptance
(“Notice of Acceptance”) to the Company and the Eligible Competitor, indicating Shurgard’s decision to exercise its Right of First Refusal. 

  
 Upon receipt of the Notice of Acceptance, the Company shall draft and sign a management services agreement with exactly the
same terms and conditions as the Draft Competitor Agreement and send two duly signed originals thereof to Shurgard for the latter’s signature. 
  
 Upon receipt of these two signed originals, Shurgard shall sign each of those and promptly return one duly signed version to the Company. 
  

	 	(c)	If Shurgard does not wish to exercise its Right of First Refusal, Shurgard shall send within 30 calendar days as from notification of the Competitor Notice, a written notice of
refusal (“Notice of Refusal”) to the Company, indicating Shurgard’s decision not to exercise its Right of First Refusal. 

  
 Upon receipt of the Notice of Refusal, the Company shall sign the Draft Competitor Agreement and send two duly signed originals to the Eligible
Competitor for signing purposes. 
  
 The Company shall use
reasonable endeavours to cause the Eligible Competitor to, upon receipt of these two signed originals, sign each of 

  

 20 








 
those and promptly return one duly signed version to the Company by registered letter, and a copy to Shurgard. 
  

	 	9.3.6 	If the Company has not received a Renewal Notice at least six months prior to the expiration of the Term, the Company shall request confirmation of Shurgard whether or not
Shurgard wants to renew the Agreement (the “Confirmation Notice”) and shall allow Shurgard one month as from notification of the Confirmation Notice to reconsider its decision. If Shurgard does not respond in writing within said one
month period it will be deemed not to renew the Agreement and Clause 9.3.8 shall apply. 

  

	 	9.3.7 	If Parties fail to send, respectively, the Renewal Notice and the Confirmation Notice, this Agreement shall continue after the Term provided (i) that Shurgard at any time
shall have the right to either send a Renewal Notice or a notice to terminate the Agreement upon six months prior notice, and (ii) that the Company at any time shall have the right to send a Confirmation Notice in accordance with 9.3.6.


  

	 	9.3.8 	Should Shurgard not wish to renew the Agreement, the Agreement shall expire as set forth in Clause 9.2, or as the case may be, in accordance with 9.3.7. In such a case,
Shurgard shall continue to manage the Company, the Subsidiaries and the Properties under the terms and conditions of this Agreement, until a successor management company has been appointed by the Company which takes over the functions of Shurgard
and such successor management company has obtained the approval of the competent authority, if required. 

  

	9.4	Termination 

  

	 	9.4.1 	The Company may terminate this Agreement at any time upon 10 days’ written notice to Shurgard, in the event of fraud, gross negligence or wilful misconduct, if such
fraud, gross negligence or wilful misconduct would be so serious that it can not be cured by Shurgard and would make any further professional cooperation between the Parties impossible. Such termination will only be effective at the moment when a
successor management company takes over the functions of Shurgard and such successor management company has obtained the approval of the competent authority, if required. 

  

	 	9.4.2 	Either Party may terminate this Agreement upon 10 days’ written notice to the other Party if the other Party has: 

  

	 	(i)	failed to perform any of its material obligations under this Agreement within 10 days after notice from the other party of the need for such performance if such failure to perform
relates to payment of a monetary obligation or preparation of a Preliminary Plan and Budget or Annual Plan and Budget (collectively, the “Monetary Obligations”) and otherwise within 30 days after such notice or, with respect to
non-Monetary Obligations, if a longer period is reasonably required for such performance, if the breaching party has not commenced to cure such default within the above mentioned 30-day period and thereafter continuously and diligently prosecuted
the same to completion; 

  

	 	(ii)	commenced in any court any voluntary bankruptcy or judicial composition proceeding (each, a “Bankruptcy Proceeding”); 

  

 21 









	 	(iii)	had filed against it in any court any Bankruptcy Proceeding; 

  

	 	(iv)	suffered or permitted a receiver, trustee, liquidator or similar officer to be appointed to administer and/or liquidate all or substantially all of its assets, and such appointment
shall not be vacated or set aside within 30 days after the appointment of such receiver, trustee, liquidator or similar officer; or 

  

	 	(v)	suffered or permitted any step or procedure equivalent to the ones described under paragraphs (ii) to (iv) of this Clause occurring in relation to the relevant Party in accordance
with the laws of any jurisdiction relevant to that Party. 

  

	 	9.4.3 	The Company may terminate this Agreement by a joint 120 days’ advance notice from Shurgard and Luxco, acting jointly, to Shurgard. Such termination will only be
effective at the moment when a successor management company takes over the functions of Shurgard pursuant to this Agreement and such successor management company has obtained the approval of the competent authority, if required. The Purchase Option
provided for in Clause 9.5 will not be available to Shurgard in such case. This right to terminate the Agreement by a joint 120 days’ advance notice from Shurgard and Luxco, acting jointly, lapses when either or both of Shurgard and Luxco no
longer hold Shares in the Company. 

  

	 	9.4.4 	If this Agreement is terminated, the Development Agreement shall be deemed to have been terminated at the same time, provided that damages in respect of the same loss arising
under both agreements shall be recoverable once only under either agreement and not twice under the two agreements. 

  

	9.5	Purchase Option 

  

	 	9.5.1 	If for any reason (other than fraud, gross negligence or wilful misconduct), this Agreement or the Development Agreement is terminated by the Company prior to the end of its
Term or any of the Renewal Terms, Shurgard shall have the right to acquire all the Properties or Subsidiaries at Fair Market Value (the “Purchase Option”), if and to the extent that such acquisition by Shurgard would constitute a
disposal by the Company which is permitted under clause 20.5(b)(i) of the Credit Facility, and without prejudice to either Party’s right to claim any damages, if applicable. 

  

	 	9.5.2 	In case Shurgard wishes to exercise its Purchase Option, it shall notify the Company and its Shareholders at that time thereof at least within 90 calendar days after
termination of the Agreement (“Exercise Notice”). 

  
 The Exercise Notice shall include: 
  

	 	(a)	whether Shurgard wishes to purchase the Properties or Subsidiaries, for its own account, or together with or for the account of another investor; 

  

	 	(b)	Shurgard’s calculation of the Fair Market Value (“Exercise Price”) with the details of such calculation in accordance with the rules set out in Clause 9.5.9;
and 

  

	 	(c)	any other conditions under which the Properties or Subsidiaries would be transferred. 

  

 22 









	 	9.5.3 	If the Company replies in writing within 30 calendar days following notification of the Exercise Notice to accept the Exercise Price and the other transfer conditions, as
soon as possible after such written reply, the Parties shall cause the Properties or Subsidiaries to be sold to Shurgard at the Exercise Price and on the other conditions as set out in the Exercise Notice and in accordance with Clause 9.5.8.


  

	 	9.5.4 	Failing any written reply by the Company in accordance with Clause 9.5 within 30 calendar days following notification of the Exercise Notice, the Company shall be deemed to
disagree with the Exercise Price and Clause 9.5.6 shall apply. 

  

	 	9.5.5 	If the Company disagrees with the Exercise Price, the Company may during a 30 day period following notification of the Exercise Notice, propose to Shurgard in writing (the
“Notice of Objection”) such adjustments, if any, as shall in the Company’s judgement be required to determine the Fair Market Value in accordance with the rules set out in Clause 9.5.9. The Notice of Objection shall contain a
statement of the basis of the Company’s objection. 

  

	 	9.5.6 	If the Company has given Shurgard a Notice of Objection or if the Company has failed to reply, the Parties shall (i) enter into negotiations on the Fair Market Value, (ii)
negotiate in good faith, and (iii) use best efforts to attempt to resolve the disputed issues and to agree on the Fair Market Value (“Adjusted Exercise Price”), within a reasonable period of time which should not exceed 2 months as
from the Notice of Objection or 3 months as from the Exercise Notice, in case the Company did not reply, it being understood that such periods may be extended by the Parties’ mutual agreement. 

  
 If the Parties are able to reach agreement within the above mentioned time
frames, and as soon as possible after having reached agreement, the Parties shall cause the Properties or Subsidiaries to be sold to Shurgard in accordance with Clause 9.5.8. 
  

	 	9.5.7 	If the Parties are not able to reach agreement within the above mentioned time frames, the Company shall appoint a third-party expert to resolve the disputed issues and to
determine the Fair Market Value in accordance with the rules set out in Clause 9.5.9 (the “Independent Expert”). The Company shall elect such Independent Expert from a list of three competent independent experts of satisfactory
international reputation, as proposed by Shurgard. The Independent Expert can either use his own pan-European network, or co-ordinate competent and reputable local experts in the different markets. 

  
 In determining the Fair Market Value, the Independent Expert shall limit its
inquiry to the disputed issues, i.e., to those items to which the Company has objected in the Notice of Objection. 
  
 The Independent Expert shall determine the Fair Market Value (“Appraised Exercise Price”). Within 60 days after his appointment, he will
send his appraisal report to both the Company and Shurgard. Within 15 days after receipt of the appraisal report, the Parties will provide the Independent Expert with their comments and arguments on such report. Parties shall always copy each other
on all correspondence with the Independent Expert. Together with their comments, the Parties can request a meeting with the Independent Expert; and after having received the comments of the Parties, the Independent Expert can also request a meeting
with the Parties. Such meetings will always be held in the presence of 

  

 23 








 
representatives of each Party upon at least 7 days prior written notice. The Independent Expert shall send his final appraisal report, including the
Appraised Exercise Price, to both Parties at the latest within 45 days after receipt by the Parties of the draft appraisal report. The Appraised Exercise Price shall be binding upon the Parties (in accordance with Article 1592 of the Belgian Civil
Code) and the Parties shall cause the sale of the Properties or Subsidiaries as soon as possible after having received the Independent Expert’s decision, in accordance with Clause 9.5.8, provided that Shurgard shall not have any obligation to
purchase the Properties or Subsidiaries if the Appraised Exercise Price exceeds the Exercise Price. 
  
 The Company shall bear the Independent Expert’s fees. 
  

	 	9.5.8 	The Properties or Subsidiaries shall be transferred to Shurgard or to such Affiliated Company of Shurgard as Shurgard shall direct upon payment by Shurgard to the Company of
either the Exercise Price, the Adjusted Exercise Price or the Appraised Exercise Price, depending on which procedure has been followed. 

  

	 	9.5.9 	Fair Market Value 

  
 The Fair Market Value means the “Market Value” of the Properties or Subsidiaries as defined in Practice Statement 4.1 of the RICS Appraisal and
Valuation Manual published by The Royal Institution of Chartered Surveyors (the Red Book) provided that, in the event of a sale of the Subsidiaries, the valuation shall be based on the Fair Market Value of the underlying Properties but shall also
take into account the other assets and liabilities of the Subsidiary, holding such Property on a consolidated basis. The Independent Expert, in his best professional opinion may deviate from the Red Book and use a valuation method which is more
suited for a given Property or Subsidiary. 
  

	9.6	Damages; Indemnification 

  
 If for any reason, this Agreement is terminated, either Party shall be entitled to claim damages and proper indemnification, if applicable, whether or not
the Purchase Option has been or shall be exercised. 
  

	9.7	Post-termination actions 

  

	 	9.7.1 	Within 45 days after the expiration or termination of this Agreement, whether or not in accordance with this Clause 9, Shurgard shall provide the Company with a final
accounting of all transactions theretofore completed. Any amount then owing to Shurgard pursuant to the terms of this Agreement, whether for reimbursement of expenses or on account of its fees hereunder, shall be paid promptly to Shurgard.


  

	 	9.7.2 	 Upon expiration or termination of this Agreement, Shurgard shall surrender to the Company and the Subsidiaries custody and possession of the Properties, as
well as the books and records of the Company and the Subsidiaries and the books and records relating to the operations of the Properties. All signs utilizing Shurgard Marks (as defined below) and lighthouses shall be removed in accordance with
Clause 10.1.5. All personal property (including, but not limited to, capital equipment, computers and computer peripherals, hardware, trade and non-trade fixtures, materials and supplies, but specifically excluding Shurgard’s on-site property
management software, which will remain the property of Shurgard) 



  

 24 









	 	 
acquired pursuant to this Agreement and paid for by the Company and/or the Subsidiaries (either directly or by reimbursement to Shurgard) is the property of
the Company and/or the Subsidiaries and will remain at the Properties at the expiration or termination of this Agreement, unless the Company requests Shurgard to remove said property. 


  

	 	9.7.3	Upon expiration or termination of this Agreement, upon the Company’s request and at the Company’s expense (unless determined in accordance with Clause 8.4 on
account of a relevant event occurring in relation to the Company or for which the Company has responsibility hereunder), Shurgard shall do all things reasonably necessary to cause an orderly transition of the management of the Properties without
detriment to the rights of the Company and/or the Subsidiaries or to the continued management of the Properties. 

  

	 	9.7.4	The expiration or termination of this Agreement shall not prejudice the rights and obligations of the Parties which, due to their nature, shall survive the expiration or termination
of this Agreement in particular Clauses 7.1.6, 9.3, 9.5, 9.6, 9.7, 10, 13, 16, 17, 18 and 23. 

  

	10	Use of Trademarks, Service Marks and Related Items 

  

	 	10.1.1 	Shurgard’s entry into, or implementation of, this Agreement shall not give the Company or the Subsidiaries any independent right to use of Shurgard’s trademarks, service
marks and related items; provided, however, Shurgard shall and confirms it is entitled to, use (i) the names, trademarks and service marks “Shurgard,” “Shurgard Storage Centres,” and “Shurgard Self-Storage” and related
marks, slogans, caricatures, designs and other trade or service items (collectively, the “Shurgard Marks”), and (ii) all of its training programs, (iii) the proprietary Shurgard store management software package and other
proprietary programs and systems, for the non-exclusive benefit of the Company and the Subsidiaries in its operation of the Properties during the Term or any Renewal Term, the royalties for which are covered by the Property Management Fee. The
Shurgard Marks will remain and be at all times the property of Shurgard or its Affiliates, and Shurgard shall have the right to discontinue the use of certain Shurgard Marks in the operation of the Properties at such time as Shurgard discontinues
the use of such Shurgard Marks with respect to the operation of its own properties and properties it manages for other persons. 

  

	 	10.1.2 	All Properties shall bear the standard signage utilizing Shurgard Marks upon their transfer, either by contribution or sale to the Asset Companies. In the event that Shurgard
determines that additional signage is desirable, then upon the approval of the Company, Shurgard shall cause such signage to be purchased and to be secured on the Properties in the name and for the account of the Company and the Subsidiaries.


  

	 	10.1.3 	 Upon expiration or termination of this Agreement, or the earlier discontinuance of the Shurgard Marks as provided in Clause 10.1.1 hereinabove, all use of Shurgard
Marks by and for the benefit of the Company and the Subsidiaries shall be immediately terminated and any sign bearing any of the foregoing shall, at the Company’s or the Subsidiaries’ expense (unless this Agreement was terminated for
fraud, gross negligence or wilful misconduct in which case at the cost of Shurgard), be removed by the Company as soon as reasonably practicable (and in any event 



  

 25 









	 	 
not later than 3 months from the date of termination of this Agreement, or within 12 months should the contract be terminated for fraud, wilful misconduct or
gross negligence) and no longer used by the Company or its Affiliates. Pursuant to a written request from the Company, Shurgard and the Company shall enter into a written non-exclusive license agreement (“License”) for the above
period of either 3 or 12 months, as the case may be, to: (i) use the name “Shurgard” on one sign located beneath the sign at the Property, which sign shall state “Formerly Shurgard of
            ”, (ii) to answer the phone at the Property using the phrase “Formerly Shurgard of
            ”, and (iii) to retain the same phone number or numbers that correspond to the Property in Yellow Page advertising for the Property. Except as explicitly provided
herein, the Company or the Subsidiaries shall have no rights, express or implied, to use the name “Shurgard” or any other trademark, tradename, trade address or copyright protected material of Shurgard. 


  

	 	10.1.4 	Upon expiration or termination of this Agreement, all of Shurgard’s training programs, the proprietary Shurgard store management software package and other proprietary programs
and systems be returned to Shurgard and shall not be made available in any way to a successor management company; but, upon request, copies of the data for current customers shall be provided. 

  

	 	10.1.5 	Upon termination of this Agreement, as soon as reasonably practicable, Shurgard shall, at the Company’s and/or the Subsidiaries’ expense (unless this Agreement was
terminated in accordance with Clause 9.4.1 or 9.4.2 on account of a relevant event occurring in relation to the Company or for which the Company has responsibility hereunder in which case at the cost of Shurgard), remove the non-functional portion
of the lighthouse (i.e., the portion of the lighthouse extending above the roofline of the adjacent building), and make necessary alternations to the remaining structure in a good and workmanlike manner so it is functional, in full compliance with
applicable legal requirements, and consistent in appearance with the balance of the Property (so far as reasonably practicable) and not exposed to weather damage. All portions of the lighthouse so removed will be the property of Shurgard. Prior to
so removing the non-functional portion of the lighthouse, Shurgard shall present to the Company for its consent a description of the alternations to be made in connection with such removal, which consent may not be unreasonably withheld.


  

	 	10.1.6 	All of the intellectual property or other proprietary rights on the Shurgard Marks, training programs and Shurgard store management software shall remain and be at all times the
sole and exclusive property of Shurgard or its Affiliates. 

  

	 	10.1.7 	None of the provisions of this Agreement shall be construed or interpreted as a transfer of any of the aforementioned intellectual property or other intellectual property rights
from Shurgard to the Company and/or the Subsidiaries. 

  

	 	10.1.8 	Any use of Shurgard Marks by the Company and/or the Subsidiaries other than as expressly contemplated by this Agreement is a violation of this Agreement and trademark law.


  

	11	Shurgard’s Other Businesses and Properties; Management of Properties 

  
 The Company acknowledges that Shurgard is in the business of managing and developing self-service storage facilities and
other commercial real estate facilities, both for its own 

  

 26 








 
account and for the account of others. Subject to Shurgard complying with its obligations, the Company hereby expressly acknowledges and agrees as follows:

  

	 	(a)	This Agreement does not in any way prohibit or restrict the ability of Shurgard and its Affiliates to continue to engage in such activities, or to engage in other business or
businesses which may compete directly or indirectly with the activities of the Company, the Subsidiaries or the Properties; and 

  

	 	(b)	Shurgard shall manage all properties and related businesses operated under the Shurgard Marks, including the Properties, for the maximum benefit of all properties and related
businesses operated under the Shurgard Marks as a whole which may not necessarily be to the maximum benefit of the Properties owned by the Asset Companies. In doing so, Shurgard agrees to use reasonable business judgment in determining such
benefits, and to apply all of its management policies consistently to all markets and to all properties within each market. 

  

	12	Shurgard as Independent Contractor 

  
 In the performance of its duties and obligations under this Agreement, Shurgard is and shall remain an independent contractor with respect to the Company
and the Subsidiaries. Nothing contained herein shall be construed as (a) creating a joint venture, company, partnership or principal and agent relationship between Shurgard and the Company or (b) having created any property interest in or to the
Properties in Shurgard. 
  

	13	Indemnification 

  

	 	(a)	Shurgard hereby agrees to indemnify and hold the Company harmless from any and all costs, expenses, attorneys’ fees, suits, liabilities, judgments, defence, damages and claims
(collectively the “Losses”) in connection with the operation of the Properties arising from the fraud, wilful misconduct or gross negligence of Shurgard, its employees and agents or any of its Affiliates or from default under this
Agreement not rectified in accordance with Clause 9.4.1 or 9.4.2(i). 

  

	 	(b)	The Company hereby agrees to indemnify and hold Shurgard and its agents, employees and contractors or any of its Affiliates harmless from any and all Losses in connection with the
operation of the Property arising from any action, inaction or decision performed or made in connection with the performance of its duties under this Agreement, provided that such action, inaction or decision was taken in good faith in accordance
with the provisions of this Agreement and does not result from the fraud, wilful misconduct or gross negligence or default of Shurgard, its Affiliates or their respective agents, employees or contractors. 

  

	 	(c)	The foregoing indemnification provisions shall not include indemnification for consequential damages experienced by the person being indemnified. 

  

	 	(d)	The party to be indemnified pursuant to this Clause 13 shall give prompt notice of the facts giving rise to the claim for indemnity to the indemnifying party and shall allow the
indemnifying party to assume the defence of any action and to settle such claim in its sole discretion (acting reasonably). 

  

	 	(e)	The provisions of this Clause 13 shall survive the termination of this Agreement. 

  

 27 









	14	Assignment 

  

	 	(a)	Neither this Agreement nor any right or obligation hereunder is assignable by either Party without the prior written consent of the other Party, provided that each Party can assign
the rights and obligations hereunder to any one or more of its respective Affiliated Companies without the prior written consent of the other Party, provided that such assignment shall be expressly stated to have effect only for so long as the
assignee remains an Affiliated Company of the assigning Party provided that any such assignment shall not relieve the assigning Party of any of its obligations hereunder, except if agreed otherwise by the other Party, which consent shall not be
unreasonably withheld. 

  

	 	(b)	Notwithstanding the foregoing: 

  

	 	•	Shurgard shall have the right, upon prior information of the Company but without the consent of the Company, to assign this Agreement to any legal entity which has, by merger,
consolidation, purchase or otherwise, acquired substantially all of Shurgard’s assets or capital stock and continued Shurgard’s business in substantially the same manner as then existing as a manager of self-service storage facilities;
provided, however, that no such assignment shall be effective unless the assignee shall expressly assume the obligations of Shurgard hereunder, provided that any such assignment shall not relieve Shurgard of any of its obligations hereunder, except
if agreed otherwise by the Company, which consent shall not be unreasonably withheld; and 

  

	 	•	the Company shall be entitled to pledge its rights under this Agreement, and both Parties shall be entitled to grant direct rights under this Agreement, to The Royal Bank of
Scotland plc acting as facility agent under the Credit Facility, as and to the extent required under the Credit Facility. In the context of an enforcement of such pledge, Clause 14(a) shall not apply and this Agreement and all rights under this
Agreement may be assigned or transferred in accordance with the terms and conditions of and to the extent permitted by any pledge agreement and the “direct agreement” entered into between the Parties and The Royal Bank of Scotland plc in
this respect in the framework of the Credit Facility. 

  

	15	Headings 

  
 The headings contained herein are for convenience of reference only and are not intended to define, limit or describe the scope or intent of any provision
of this Agreement. 
  

	16	Governing Law 

  
 The validity of this Agreement, the construction of its terms and the interpretation of the rights and duties of the Parties shall be governed by the laws
of Belgium. If there is any conflict between Belgian law and mandatory local law, applicable to the Company or any of the Properties or Subsidiaries, local law shall prevail but only with respect to the concerned Property or Subsidiary and with
respect to the item for which local law applies mandatorily. 
  

 28 









	17	Arbitration 

  

	 	17.1.1 	All disputes arising in connection with any of this Agreement, the Development Agreement, the Joint Venture Agreement, any share purchase agreement executed pursuant to Clause
13.9.2 or Clause 3.2 of the Joint Venture Agreement and any arrangements entered into within the framework of such agreements (together the “Relevant Agreements”), and which Parties are unable to settle amicably shall be finally
settled under the Rules of Arbitration of the International Chamber of Commerce (the “Rules”) by three arbitrators, all appointed by the International Court of Arbitration of the International Chamber of Commerce in accordance with
the Rules (the “Court”). 

  
 The
arbitration shall be held in Geneva. The proceedings and award shall be in the English language. 
  
 Every arbitrator must be and remain independent of any person that is a party to any of the Relevant Agreements, even if such party is not actually a
party to the arbitration proceedings being conducted under this present Clause. 
  

	 	17.1.2 	All Parties to this Agreement hereby acknowledge that the subject matter of the Relevant Agreements has a close inter-relationship. 

  

	 	17.1.3 	In order to ensure that all disputes in connection with any of the Relevant Agreements are resolved in a uniform and compatible manner, the Parties to this Agreement agree to
procure that the procedures set out in the paragraphs below shall be complied with. 

  

	 	(i)	In addition to the procedural requirements set forth by the Rules, any party to a Relevant Agreement that initiates an arbitration procedure (the “Initial Arbitration
Proceedings”) shall send a copy of its request for arbitration (the “Notification”) to all the parties to all the Relevant Agreements at the same time as making such request for arbitration. 

  
 The Initial Arbitration Proceedings shall be suspended until such time as
the Notification process is completed. 
  

	 	(ii)	The procedure set out in paragraph 17.1.3(i) above in respect of giving Notification shall similarly apply in respect of all arbitration proceedings that are commenced in respect of
the Relevant Agreements subsequent to the Initial Arbitration Proceedings (“Subsequent Proceedings” and any such notification shall similarly be defined as “Notification”) and the party initiating any Subsequent
Proceedings shall at the same time as making the request for arbitration inform the Secretariat of the Court of the existence of all such arbitration proceedings relating to the Relevant Agreements (“Previous Proceedings”) and
request that the Court refers the matter to the same arbitrators appointed by the Court in respect of the Previous Proceedings. 

  

	 	(iii)	 Any party that has received a Notification may, within 30 days from the receipt of such Notification, request to be included as a party (an “Intervening
Party”) to the arbitration proceedings referred to in the Notification by filing a “Request to Intervene” with the Secretariat of the Court. The parties to the arbitration proceedings referred to in the Notification shall
do all things possible to assist the Intervening Party in 



  

 29 









	 	 
being joined as a party to those arbitration proceedings (which shall include applying for an extension of the deadline for the filing of documents to enable
the Intervening Party to file documents). 


  

	 	(iv)	Any party to any arbitration proceedings initiated in accordance with this Clause 17 may at any time request that any other party or parties to any of the Relevant Agreements be
joined in such arbitration proceedings (the “Joined Party or Parties”), provided that the party making the request reasonably believes the subject matter of the arbitration proceedings justifies the joinder of such Joined Party or
Parties. A request for such joinder shall be made by written notice to the Secretariat of the Court (a “Notice of Joinder”) copied to the Joined Party or Parties. 

  

	 	(v)	If, notwithstanding the provisions of this Clause 17, separate arbitral procedures in respect of any of the Relevant Agreements have been initiated, any party to such arbitral
procedures shall be entitled to request that the Secretariat of the Court consider consolidating the arbitral proceedings into one arbitral proceeding. 

  
 The arbitrators shall decide to so consolidate any two or more proceedings if it appears to them to be in the interest of
justice that the various disputes and issues submitted to arbitration be adjudicated in one arbitral proceeding and by one award. The arbitrators shall be bound to consolidate such proceedings if to do otherwise could result in awards that are
irreconcilable or which would be unenforceable. 
  

	 	17.1.4 	The Parties hereby agree not to seek judicial review of any award made pursuant to this Clause 17. They specifically and irrevocably exclude their right to seek judicial
review of the award on all the grounds listed in article 190 (2) of the Swiss Conflict of Laws Statute. 

  

	 	17.1.5 	The Parties hereby acknowledge that all Relevant Agreements either have or shall include wording similar to this Clause 17 in such Relevant Agreement.


  

	18	Notices 

  
 Any and all notices, elections or demands permitted or required to be made under this Agreement must be in writing, signed by the Party giving such
notice, election or demand, and must be delivered personally, transmitted by electronic means (by e-mail or facsimile) with receipt confirmed or sent by nationally reputed courier service that provides verification of delivery, to the other Party,
at the address set forth below, or at such other address as may be supplied by written notice given in conformity with the terms of this Clause 18. The date of personal delivery or the date of e-mail or receipt, as the case may be, is the date such
notice is effectively given, provided that the Parties agree that wherever practicable, and as a first option, any form of communication contemplated by this Clause 18 and under this Agreement generally shall be transmitted by electronic means.

  

 30 








 If to Shurgard: 
  
 Shurgard Self Storage SCA 
 For the attention of the President 
 Quai du Commerce 48 
 1000 Brussels 
 Facsimile: +32 2 229 56 55

 s.detollenaere@shurgardeurope.com 
 with a copy to the General Counsel 
 k.vanmieghem@shurgardeurope.com 
  
 If to the Company: 
  
 Second Shurgard SPRL 
 For the attention of
Bruno Roqueplo 
 Quai du Commerce 48 
 1000 Brussels 
 Facsimile: +32 2 229 56 55 
 b.roqueplo@shurgardeurope.com 
 with a copy to Luxco 
  
 If to Luxco: 
  
 Crescent Euro Self Storage Investments II SARL 
 For the attention of Olivier Dorier 
 1, rue
de Glacis 
 L-1628 Luxembourg 
 Grand Duchy of Luxembourg 
 Facsimile: +352 26 25 88 79 
  
 with a copy to: 
  
 Crescent Capital Investments (Europe) Ltd. 
 For the attention of Emira Socorro 
 53 Davies Street 
 London W1K 5JH 
 United Kingdom 
 ESocorro@crescenteurope.com 
  

	19	Third Party Beneficiary 

  
 For so long as Luxco is a shareholder of the Company, Luxco is a third party beneficiary to this Agreement pursuant to Article 1121 of the Belgian Civil
Code (“stipulation pur autrui”/“beding ten behoeve van een derde”) for the purposes of Clauses 4.16, 6 and 7.1 of 

  

 31 








 
this Agreement. Pursuant to this Clause 19, Luxco shall be entitled to the same information rights as the Company under said Clauses. 
  
 Shurgard shall provide the information as described in Clauses 4.16, 6 and
7.1 directly to Luxco and shall thereby apply the same duty of care as the duty of care owed by Shurgard to the Company. Luxco will be provided with all notices and information to be provided to the Company under this Agreement at the same time as
the same are to be provided to the Company. 
  
 Luxco shall be
entitled to enforce the rights granted by Shurgard pursuant to this Clause 19. 
  
 The rights hereunder shall automatically terminate (i) upon termination or expiration of the Agreement, or (ii) in case Luxco is no longer a shareholder of the Company, whichever occurs the earlier. 
  

	20	Severability 

  
 If any term or provision hereof is deemed invalid, void or unenforceable either in its entirety or in a particular application by a court of competent
jurisdiction, the remainder of this Agreement shall nonetheless remain in full force and effect and Parties shall negotiate in good faith a replacement provision having a similar economic effect as the invalid or unenforceable provisions. If the
subject term or provision is deemed to be invalid, void or unenforceable only with respect to a particular application, such term or provision shall remain in full force and effect with respect to all other applications. 
  

	21	Successors 

  
 Without prejudice to the provisions of Clause 14 this Agreement shall be binding upon and inure to the benefit of the respective Parties hereto and their
permitted assigns and successors in interest. 
  

	22	Consents and Waivers 

  
 No consent or waiver, express or implied, by either Party hereto of the terms of this Agreement or of any breach or default by the other Party in the
performance by the other of its obligations hereunder shall be valid unless in writing, and no such consent or waiver shall be deemed or construed to be a consent or waiver to the terms of this Agreement or of any other breach or default in the
performance by such other Party of the same or any other obligations of such Party hereunder. Failure on the part of either Party to complain of any act or failure to act of the other Party or to declare the other Party in default, irrespective of
how long such failure continues, shall not constitute a waiver by such Party of its rights hereunder. The granting of any consent or approval in any one instance by or on behalf of the Company shall not be construed to waive or limit the need for
such consent or approval in any other subsequent instance. 
  

	23	Covenant of Good Faith 

  
 Each Party covenants and agrees that whenever it is authorised by this Agreement to take or omit to take any action, or to give or withhold any approval
or consent, whether or not in its sole discretion, it shall take or omit to take such action, or give or withhold such approval or consent, in good faith and not in an arbitrary or capricious manner. 
  

 32 








 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement in two originals as of the date first above written.
Each Party acknowledges receipt of its own original. 
  

			
	Shurgard Self Storage SCA:
		
	  	 	  
	 Name:
	 	 Steven De Tollenaere

	 Title:
	 	 Attorney-in-fact


  

			
	Second Shurgard SPRL:
		
	  	 	  
	 Name:
	 	 Kris Van Mieghem

	 Title:
	 	 ‘Ad hoc’ representative


  

 33 








 List of Exhibits 
  

			
		
	Exhibit 7.1.5:	  	Preliminary Plan and Budget 2004
		
	Exhibit 8:	  	Direct Costs and Expenses
		
	Exhibit 8.1:	  	Real Estate Package

  

 34 








 Table of Contents 
  

					
			
	1	  	Definitions and Interpretation	  	3
			
	1.1	  	Definitions	  	3
			
	1.2	  	Interpretation	  	6
			
	2	  	Umbrella Agreement	  	7
			
	3	  	Scope of Engagement	  	7
			
	4	  	Management Duty and Authority of Shurgard	  	8
			
	4.1	  	Renting Property	  	8
			
	4.2	  	Utilities, Operating Costs and Contracting	  	8
			
	4.3	  	Receipt and Disbursement of Funds	  	8
			
	4.4	  	Repair and Maintenance	  	9
			
	4.5	  	Capital Improvements	  	9
			
	4.6	  	Personnel	  	9
			
	4.7	  	Regulations and Permits	  	10
			
	4.8	  	Taxes	  	10
			
	4.9	  	Insurance	  	11
			
	4.10	  	Annual Plan and Budgets	  	11
			
	4.11	  	Accounting, Records, and Reporting	  	11
			
	4.12	  	Legal Actions	  	12
			
	4.13	  	Hazardous Substances	  	12
			
	4.14	  	Emergency Response Services	  	12
			
	4.15	  	Lender Requirements	  	12
			
	4.16	  	Financial Information	  	12
			
	5	  	Duties of the Company	  	13
			
	5.1	  	Cooperation	  	13

  

 35 









					
			
	5.2	  	Debt Service	  	13
			
	6	  	Insurance	  	13
			
	7	  	Annual Plan and Budgets	  	14
			
	7.1	  	Preparation, Approval and Amendment of Annual Plan and Budget	  	14
			
	7.2	  	Management of Properties in Accordance with Annual Plan and Budgets	  	15
			
	7.3	  	Annual Plan and Budget Interpretation	  	15
			
	8	  	Shurgard’s Compensation and Reimbursement	  	16
			
	8.1	  	Monthly Property Management Fee	  	16
			
	8.2	  	Monthly Company Asset Management and Accounting Fee	  	17
			
	8.3	  	Pool Account Reimbursement	  	17
			
	8.4	  	Payment of Fees; Reimbursements	  	17
			
	8.5	  	VAT	  	18
			
	9	  	Term of Agreement; Termination; Purchase Option	  	18
			
	9.1	  	Exclusive long term management	  	18
			
	9.2	  	Term	  	18
			
	9.3	  	Renewal	  	19
			
	9.4	  	Termination	  	21
			
	9.5	  	Purchase Option	  	22
			
	9.6	  	Damages; Indemnification	  	24
			
	9.7	  	Post-termination actions	  	24
			
	10	  	Use of Trademarks, Service Marks and Related Items	  	25
			
	11	  	Shurgard’s Other Businesses and Properties; Management of Properties	  	26
			
	12	  	Shurgard as Independent Contractor	  	27
			
	13	  	Indemnification	  	27
			
	14	  	Assignment	  	28

  

 36 









					
			
	15	  	Headings	  	28
			
	16	  	Governing Law	  	28
			
	17	  	Arbitration	  	29
			
	18	  	Notices	  	30
			
	19	  	Third Party Beneficiary	  	31
			
	20	  	Severability	  	32
			
	21	  	Successors	  	32
			
	22	  	Consents and Waivers	  	32
			
	23	  	Covenant of Good Faith	  	32

  

 37 








 Exhibit 7.1.5 
  
 Preliminary Plan and Budget 2004 
  
 Reference is made to Schedule 5.6 of the Joint Venture Agreement for a Preliminary Plan and Budget 2004, which is deemed annexed to this
Agreement by reference. 
  

 38 








 Exhibit 8 
  

Direct Costs & Expenses 
  
 Definition of direct costs and expenses relating to the operation of a Property 
  

			
	Collection costs doubtful debts	  	Costs incurred in the recovery of bad debts receivable including collection agencies, lawyers, auction charges
		
	Cost of goods sold	  	Costs of merchandise sold in-store, including import freight and duty
		
	Cost of insurance sale	  	Cost of sale for customer insurance including premium paid (Including cost of free cover, terrorism and contractor liability where appropriate), insurance premium taxes, broker and other
administration charges
		
	Personnel – gross payroll	  	Costs of store payroll including gross salary, provisions for holiday pay and “13th month” payroll and termination costs where appropriate. Also includes the allocated payroll costs of shared personnel
		
	Personnel – bonus	  	Bonus payments for above personnel
		
	Personnel – social costs	  	Employer social taxes on above direct store payroll
		
	Personnel – other costs	  	Costs of temporary personnel, recruitment fees (Replacement or new personnel), uniforms, life/disability/health and other private or state insurance benefits, employer pension contributions,
training, staff entertainment, miscellaneous personnel taxes and benefits.
		
	Marketing	  	Costs of direct store marketing including advertisement campaigns (Design, production, media and related agency costs), design and production of brochures and leaflets, hand-outs and gifts
(Branded key rings, umbrellas, pens wall charts, note pads etc), display equipment for trade and other shows, lighthouse costumes, photographs, internet actions, merchandise promotions, design, production and insertion of telephone directories,
public relations, general agency costs, corporate communications costs of benefit to stores, market studies, memberships of trade and other bodies for promoting stores, cross road actions, field marketing (Leaflet etc distribution), attending
relevant trade shows, local sponsorships, direct mailing, grand opening events, charity cause marketing, pre-opening and opening temporary signage, banners and any other overall marketing.
		
	Office administration	  	Minor office equipment, office equipment leasing cost, stamps, postal charges and delivery, office supplies and stationary, refreshment & canteen, subscriptions and miscellaneous
literature, minor gifts/donations

  

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	Repairs and maintenance	  	 Building maintenance services (Doors and partitioning, heating and air-conditioning, gates, music systems, fire equipment, other electrical
installations and appliances and miscellaneous equipment, office IT and Digi access equipment).
  
 Security/fire systems (fire and intruder alarm, CCTV maintenance, call centre monitoring, key holder response service, on site security staff)
  
 General repairs and maintenance (Ad hoc costs e.g. decorations, floor treatments, partitioning, signage, drains and gutters, trolleys,
consumables)
  
 Other (Contract window, roadway cleaning, periodic deep cleaning,
weed control and landscaping, snow removal, refuse removal, sanitary disposal and consumables, pest and vermin control, miscellaneous housekeeping) This also includes intervention costs to be re-invoiced to customers.

		
	Utilities	  	Gas, electricity, water, telephone/FAX, mobile phones, call response services specific to store. IT communication link store to Head Office.
		
	Insurance	  	Property insurance and other commercial insurances such as customer insurance, business interruption, employer, public and product liability, engineering, terrorism (Apportioned to site where
appropriate)
		
	Car expenses	  	Car lease, maintenance, insurance, taxes, fuel for business travel, parking. Only charged to stores when car is available to store direct personnel
		
	Travel and representation	  	 Travel subsistence costs of direct store staff on store business (Hotel/accommodation, restaurant, air/rail tickets, bus/taxi, car travel km
re-imbursement)
  
 Business entertainment by store direct
staff

		
	Legal and consultants	  	Legal accounting and other consultants required for services explicitly relevant to a particular store (For example, advice on store real estate taxes)
		
	Real estate and other taxes	  	Local community and similar taxes levied locally on store property/business
		
	Irrecoverable VAT	  	Amount of VAT on input costs irrecoverable as a result of the VAT status of the store (Including irrecoverable VAT of apportioned costs where appropriate)
		
	Other operating expenses	  	Any other operating expenses e.g. bank charges and credit card transaction fees, miscellaneous licenses, equipment hire
		
	Rent	  	Direct store property rental including lessor service charges
		
	Staff directly chargeable:	  	 
		
	Store Manager	  	Staff recruited for a store prior to opening may be charged for their training period at another location
		
	Assistant store manager	  	As above

  

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	Staff chargeable by time
apportionment over group of
stores:	 	 
		
	 Team leader
	 	 
		
	 Area/District Manager
	 	 
		
	 Maintenance Manager
	 	 
		
	 Store sales personnel
	 	 
		
	 Bad debt collector
	 	 

  

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 Exhibit 8.1 - Real Estate Package 
  
 Reference is made to Schedule 8.3(b) of the Joint Venture Agreement for a sample real estate package, which is deemed annexed to this
Agreement by reference. 
  

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