COURT OF APPEALS

SECOND DISTRICT OF TEXAS

FORT WORTH

NO. 02-11-00436-CV

CHRISTOPHER BROWN AND 

CARRIE BROWN

APPELLANTS

V.

ENTERPRISE RECOVERY 

SYSTEMS, INC.

APPELLEE

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FROM THE 48TH DISTRICT COURT OF TARRANT COUNTY

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MEMORANDUM OPINION1

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This case arises out of actions taken by Appellee Enterprise Recovery 

Systems, Inc. (ERS), a debt collector, to recover the student loan debt of 

Appellant Christopher Brown. ERS made repeated calls to a cell phone in the 

possession of Christopher’s wife, Appellant Carrie Brown. Based on those calls, 

the Browns sued ERS for violations of the federal Fair Debt Collection Practices 

 1

See Tex. R. App. P. 47.4.
2

Act (FDCPA),

2 the federal Telephone Consumer Protection Act (TCPA),3 the 

Texas Fair Debt Collection Practices Act,4 and the Texas Deceptive Trade 

Practices Act (DTPA).

5

 A visiting judge denied the Browns’ motion for directed 

verdict and granted ERS’s motion for directed verdict.

On appeal, the Browns argue in four issues that the visiting judge erred by 

failing to recuse himself after they objected to his appointment, by granting 

directed verdict for ERS when the presiding judge had denied ERS’s previously 

filed summary judgment motion and in light of the evidence supporting the 

Browns’ claims, and by denying their motion for directed verdict on their TCPA 

claim. Because we hold that the Browns did not timely object to the visiting 

judge’s assignment and that the trial court erred by granting a directed verdict on 

some but not all of the Browns’ claims, we affirm in part and reverse in part.

Background

The Browns sued ERS alleging that ERS had used an automatic telephone 

dialing system to make numerous telephone calls to the Browns’ cell phone in an 

attempt to collect a debt. They further alleged that in one phone call, an ERS 

employee threatened to place a tax lien on Christopher and that the ERS 

 2

15 U.S.C.A. §§ 1692–1692k (West 2009 & Supp. 2013).

3

47 U.S.C.A. § 227 (West 2001 & Supp. 2013).

4

Tex. Fin. Code Ann. §§ 392.001–392.404 (West 2006).

5

Tex. Bus. & Com. Code § 17.41–.63 (West 2011 & Supp. 2012).
3

employee who called them did not disclose ERS’s identity, even when requested 

to do so. ERS filed a motion for summary judgment, which the trial court denied.

Two weeks before trial, on July 12, 2011, a visiting judge was assigned to 

hear the case. No notice of the visiting judge’s appointment was sent to the 

parties. On July 25, 2011, the day of trial, the Browns’ attorney learned of the 

appointment upon entering the courtroom. He did not initially object to the

appointment because he was “unaware of the procedural requirements” for doing 

so. He contacted his office and, while waiting to hear back, participated in a 

hearing on some motions. After he heard back from his office, he objected both 

orally and in writing to the visiting judge’s appointment. The visiting judge

overruled the objection, and the case proceeded to trial.

At the close of evidence, the Browns filed a motion for directed verdict on 

their TCPA claim. ERS filed a motion for directed verdict on all of the Browns’

claims. The visiting judge denied the Browns’ motion, granted ERS’s motion, 

and signed a judgment ordering that the Browns take nothing on their claims and 

taxing costs against the Browns.

The Browns tendered payment of the court costs to ERS’s attorney and 

requested that ERS file a notice of satisfaction of judgment, which ERS did. The 

Browns subsequently filed a motion for new trial, which was denied by operation 

of law. The Browns then filed this appeal.
4

Analysis

Mootness of the Appeal

We first address ERS’s contention that the Browns’ appeal is moot 

because of the voluntary payment rule. On September 6, 2011, ERS filed a 

satisfaction of judgment stating that the Browns had paid the court costs 

assessed against them and were released from any further obligation to pay any 

money judgment resulting from the case. ERS asserts that the Browns paid the 

court costs without showing their express intent to appeal, and, thus, under the 

voluntary payment rule, the appeal is moot. In response, the Browns argue that 

“in a letter dated August 29, 2011, the Browns explicitly communicated to ERS 

that they were tendering payment for the exclusive purpose of halting the accrual 

of post-judgment interest and that they would continue to pursue appellate 

review.”

Under Texas law, voluntary payment of a judgment moots an appeal of 

that judgment only if the payment is made without an expressed intent to 

continue the appeal.6

 In response to ERS’s argument in its brief, the Browns 

filed a reply brief in this court. This reply brief includes an affidavit made by the 

Browns’ attorney and a copy of a letter sent to ERS’s counsel before ERS filed 

the satisfaction of judgment, both of which we may consider to ascertain factual 

 6

BMG Direct Mktg., Inc. v. Peake, 178 S.W.3d 763, 770 (Tex. 2005).
5

matters necessary to the proper exercise of this court’s jurisdiction.7

 The letter 

states that the Browns “intend to and will appeal the judgment” against them, that 

“[t]his letter charges you with notice that excepted from any payment tendered in 

satisfaction of [the judgment] is [the Browns’] right to appeal,” and that “we 

hereby explicitly reserve [the Browns’] right to appeal.”

In oral argument, ERS asserted that because the letter was sent to ERS 

after payment had already been tendered to ERS (but before the satisfaction of 

judgment was filed), the expression of intent to appeal came too late. We 

disagree. The basis of the voluntary payment rule is “to prevent a party who has 

freely decided to pay a judgment from changing his mind and seeking the court’s 

aid in recovering the payment.”

8 The rule keeps a party from paying out money 

and leading the other party to act as though the matter were closed, “and then be 

in the position to change his mind and invoke the aid of the courts to get it back.”9

 

ERS knew before it filed its satisfaction of judgment that the Browns intended to 

 7

See Tex. Gov’t Code Ann. § 22.220 (West Supp. 2012) (“Each court of 

appeals may, on affidavit or otherwise, as the court may determine, ascertain the 

matters of fact that are necessary to the proper exercise of its jurisdiction.”); Miga 

v. Jensen (Miga I), 96 S.W.3d 207, 212 (Tex. 2002).

8

Highland Church of Christ v. Powell, 640 S.W.2d 235, 236 (Tex. 1982)

(stating that “[a] party should not be allowed to mislead his opponent into 

believing that the controversy is over and then contest the payment and seek 

recovery”).

9

Miga v. Jensen (Miga II), 299 S.W.3d 98, 103 (Tex. 2009).
6

appeal. 10 The facts here do not show that the Browns misled ERS into acting as 

though the matter were closed. The voluntary payment rule is not as harsh as

ERS portrays it.11 We hold that the Browns’ tendering of payment to ERS did not 

moot the appeal.

Recusal of the Visiting Judge

In the Browns’ first issue, they argue that the visiting judge erred by failing 

to recuse himself after the Browns objected to his assignment under government 

code section 74.053.

12 That section provides that when a judge is assigned to a 

trial court under that chapter, the judge shall not hear the case if a party timely 

objects to the assignment.13 A party’s timely objection to a judge’s assignment is 

 10See Miga I, 96 S.W.3d at 212 (“While Miga may have believed that 

Jensen’s payment mooted the appeal, he could not have had any reasonable 

doubt that Jensen believed it did not, or that Jensen intended to pursue the 

appeal if legally allowed to do so.”).

11See Miga II, 299 S.W.3d at 103–04 (noting that the voluntary payment 

rule was at one time widely used but had diminished in scope and that it had only 

been applied by that court twice in the previous forty years); Burns v. Seascape 

Owners Ass’n, Inc., No. 01-11-00752-CV, 2012 WL 3776513, at *11 (Tex. App.—

Houston [1st Dist.] Aug. 30, 2012, no pet.) (mem. op.) (observing that payment of 

a judgment made involuntarily under duress will not moot an appeal of the 

judgment).

12Tex. Gov’t Code Ann. § 74.053(a), (b) (West 2013).

13Id.
7

mandatory, and an untimely objection constitutes a waiver of the objection.

14 

Notice of assignment is not mandatory under the government code.15

The government code at one time provided that for an objection to an 

assigned judge to be timely, it had to be made before the first hearing or trial, 

including pretrial hearings, over which the assigned judge was to preside.

16 

Thus, a party could object to the visiting judge’s appointment on the date of trial, 

so long as the objection was made before the visiting judge presided over any 

part of the trial.

17

The statute has since been amended, and it now provides that the 

objection must be made by the earlier of (1) the seventh day after the date on 

 14Sweetwater Austin Props., L.L.C. v. SOS Alliance, Inc., 299 S.W.3d 879, 

890 (Tex. App.—Austin 2009, pet. denied); Turk v. First Nat’l Bank of W. Univ. 

Place, 802 S.W.2d 264, 265 (Tex. App.—Houston [1st Dist.] 1990, writ denied); 

see also Horn v. Gibson, 352 S.W.3d 511, 514 (Tex. App.—Fort Worth 2011, pet. 

denied) (disqualification of a judge on grounds other than express constitutional 

grounds may be waived). 

15Tex. Gov’t Code Ann. § 74.053(a)(2) (providing that the presiding judge 

shall give notice of the assignment if it is reasonable and practicable and if time 

permits); In re Canales, 52 S.W.3d 698, 702 (Tex. 2001) (orig. proceeding) 

(noting that the statute requires notice of assignment “if practicable”).

16In re Hourani, 20 S.W.3d 819, 822 (Tex. App.—Houston [14th Dist.] 

2000, orig. proceeding) (setting out the prior version of the statute).

17In re Canales, 52 S.W.3d at 702; U. Lawrence Bozé & Assocs., P.C. v. 

Harris Cnty. Appraisal Dist., 368 S.W.3d 17, 31 (Tex. App.—Houston [1st Dist.] 

2011, no pet.) (“Although Bozé asserts that he did not receive notice of the 

assignment of a visiting judge until the day of the hearing . . . , it is undisputed 

that he did not object to the assignment at any time before, during, or after the 

hearing.”).
8

which the party receives actual notice of the assignment or (2) before the date of

the first hearing.18 The statute authorizes the presiding judge to extend the time 

to file an objection upon a party’s written motion that demonstrates good cause.19 

The Browns argue that they objected at the first opportunity to do so, and their 

inability to file their objection any sooner was the result of the trial court’s failure 

to provide notice of the assignment. That is, they did not have actual notice until 

they arrived at the court on the date of trial, and they could not object before the 

date of trial as required by the statute because they did not know of the 

assignment until that time. They further argue that their written motion objecting 

to the visiting judge’s assignment demonstrated good cause.

Nothing in the language of the statute’s amendment persuades us that the 

legislature intended to change the law to allow an objection to a judge’s 

assignment after the assigned judge has presided over proceedings in the 

case.20 Thus, even if the Browns’ written motion demonstrated good cause for 

not objecting before the date of trial, they waived their objection by not raising it 

before the assigned judge presided over pretrial matters.

 18Tex. Gov’t Code Ann. § 74.053(c).

19Id.

20See, e.g., In re H.L.F., No. 12-11-00243-CV, 2012 WL 5993726, at *3 

(Tex. App.—Tyler Nov. 30, 2012, pet. denied) (mem. op.) (applying the same rule 

in a case to which the amended statute applied); Bozé, 368 S.W.3d at 31 (same).
9

We sympathize with the difficult position in which the Browns found 

themselves if, as they assert, they did not learn of the assignment until the date 

of trial. But the rule does not provide an exception for an attorney ignorant of the 

rules of waiver, and the Browns’ failure to object before any pretrial proceedings

constituted a waiver of their objection.

The Browns counter that the visiting judge did not make any rulings on the 

merits of the case prior to their objection. But waiver of an objection to a visiting 

judge does not depend on whether the judge’s rulings went to the merits of the 

case. Waiver occurs when no objection is made before the assigned judge has 

presided over any part of the case.21 The assigned judge ruled on objections to 

trial witness subpoenas, a motion for continuance, and both parties’ motions in 

limine, all before the Browns filed their written motion. The Browns’ attorney did 

orally object at some point during pretrial proceedings, and a conference was 

held off the record, but it was on the day of trial. At that point, the Browns had to 

file a motion in writing, and they did not do so until after the assigned judge had 

ruled on pretrial matters. We overrule the Browns’ first issue.

Law of the Case Doctrine

In the Browns’ second issue, they argue that the visiting judge erred by 

granting ERS’s motion for a directed verdict on all claims in light of the presiding 

 21See In re Canales, 52 S.W.3d at 704 (disapproving of a court of appeals 

case to the extent it could be read to suggest that a party may timely object to a 

visiting judge under section 74.053 after the judge has already presided over a 

hearing in the case).
10

judge’s earlier ruling denying ERS’s motion for summary judgment. They 

contend that the law of the case doctrine provides that the same issue, presented 

a second time in the same case, should lead to the same result—a denial of 

ERS’s motion for summary judgment. The Browns are mistaken. Even if the law 

of the case doctrine applied to trial court rulings,22 a denial of a motion for 

summary judgment is an interlocutory order that may be changed or modified.23 

Furthermore, the evidence presented at trial was not identical to the evidence 

submitted in the summary judgment proceedings. Accordingly, the trial court was 

required to independently evaluate the evidence presented at trial in reaching its 

decision rather than the evidence presented in summary judgment.24 We 

overrule the Browns’ second issue.

 22See Cockrell v. Republic Mortg. Ins. Co., 817 S.W.2d 106, 115–16 (Tex. 

App.—Dallas 1991, no writ) (declining to apply the law of the case doctrine when 

there had been no prior appellate rulings in the case). 

23See, e.g., R.I.O. Sys., Inc. v. Union Carbide Corp., 780 S.W.2d 489, 492 

(Tex. App.—Corpus Christi 1989, writ denied).

24See, e.g., Milliken v. Skepnek, No. 01-01-00372-CV, 2003 WL 361052, at 

*8 (Tex. App.—Houston [1st Dist.] Feb. 20, 2003, pet. denied) (mem. op.)

(holding that the law of the case doctrine did not prevent the trial court from 

granting directed verdict when the evidence and legal theories advanced by the 

parties at trial were substantially different from that presented at the time of 

consideration of the appellees’ motion for summary judgment); Benser v. 

Citibank (S.D.), N.A., No. 08-99-00242-CV, 2000 WL 1231386, at *4 (Tex. 

App.—El Paso Aug. 31, 2000, no pet.) (mem. op., not designated for publication).
11

Directed Verdict

The Browns argue in their third issue that the trial court erred by granting 

ERS’s motion for a directed verdict on all of their claims in light of the evidence 

presented at trial in support of the Browns’ claims. In the Browns’ fourth issue, 

they argue that the trial court erred by denying their motion for directed verdict on 

their TCPA claim in light of the evidence presented at trial in support of that 

claim. We consider these issues together.

A directed verdict is proper only under limited circumstances: (1) when the 

evidence is insufficient to raise a material fact issue, or (2) when the evidence 

conclusively establishes the right of the movant to judgment or negates the right 

of the opponent.25 In reviewing a directed verdict, we follow the standards for 

assessing legal sufficiency of the evidence.26 We review the evidence in the light 

most favorable to the person suffering the adverse judgment, and we must credit 

favorable evidence if reasonable jurors could and disregard contrary evidence 

unless reasonable jurors could not.27

 25See Prudential Ins. Co. of Am. v. Fin. Review Servs., Inc., 29 S.W.3d 74, 

77 (Tex. 2000); Farlow v. Harris Methodist Fort Worth Hosp., 284 S.W.3d 903, 

919 (Tex. App.—Fort Worth 2009, pet. denied).

26See City of Keller v. Wilson, 168 S.W.3d 802, 823 (Tex. 2005).

27Id. at 827; Exxon Corp. v. Emerald Oil & Gas Co., 348 S.W.3d 194, 215 

(Tex. 2011).
12

TCPA Claim

We first consider the part of the Browns’ third issue challenging whether 

ERS established its right to a directed verdict on the Brown’s TCPA claim. ERS 

asserted numerous grounds for directed verdict, which we will address in turn.

The TCPA makes it unlawful for a person to make a call using any 

automatic telephone dialing system or an artificial or prerecorded voice to any 

telephone number assigned to a cellular telephone service or any service for 

which the called party is charged for the call.28 The TCPA provides an exception 

for calls made for emergency purposes and for calls made “with the prior express 

consent of the called party.”29 The evidence was undisputed that ERS called a 

cell phone registered in Christopher’s name, but the parties disputed whether the 

TCPA applied to the calls ERS made and whether, if the TCPA did apply, ERS’s 

calls were a violation of that law.

As a ground for directed verdict, ERS argued that the TCPA does not 

apply to debt collection calls. The statute does not on its face contain that limit. 

The Federal Communications Commission—the federal agency tasked by the 

TCPA with developing regulations to implement that act’s requirements30—has 

 2847 U.S.C.A. § 227(b)(1).

29Id.

30Id. § 227(b)(2).
13

expressly declined to categorically exempt debt collection calls.31 And we 

observe that the case in which the United States Supreme Court held that federal 

and state courts have concurrent jurisdiction over private actions under the TCPA 

was a suit brought against a debt-collection agency.32 We cannot agree that the 

TCPA does not apply to debt collection calls, and, accordingly, ERS was not 

entitled to a directed verdict on this ground.

As a second ground for directed verdict, ERS asserted that the Browns 

had failed to plead a cause of action because they did not plead the enabling 

statute that made the TCPA enforceable in Texas. ERS asserted in the trial 

court and on appeal that the Texas Supreme Court has stated that “the TCPA 

alone does not create an immediately enforceable right.”33 ERS uses this 

language from Chair King to assert that a plaintiff bringing a TCPA claim must 

specifically plead the Texas enabling statute.

Chair King does not support ERS’s proposition. In Chair King, the Texas 

Supreme Court considered whether the passage of the TCPA by the United 

States Congress was in and of itself enough to make the TCPA enforceable in all 

 31See In re Rules & Regulations Implementing the Tel. Consumer Prot. Act 

of 1991 (2008 Rules), 23 FCC Rcd. 559, 564–65 (2008).

32Mims v. Arrow Fin. Servs., LLC, 132 S. Ct. 740, 745 (2012).

33See The Chair King, Inc. v. GTE Mobilnet of Houst. Inc., 184 S.W.3d 

707, 716 (Tex. 2006).
14

states.34 The court considered whether the TCPA was an “opt-in” or an “opt-out” 

statutory scheme—that is, whether a TCPA claim could be brought in state court 

only if a state “opted in” by passing an enabling statute making it applicable in 

that state, or whether it applied to a state automatically unless that state 

expressly “opted out” of having it apply in that state.35 It was in that context that 

the court used the language quoted by ERS. The court concluded that the TCPA 

is an “opt-in” scheme and that by adopting section 35.47(f) of the business and 

commerce code (now section 305.053),36 Texas had opted in.37 No language in 

that opinion suggests that a plaintiff must plead both the TCPA and Texas’s 

enabling statute in order to plead a claim under the TCPA.38 The Browns were 

not required to expressly point out section 305.053 in their pleadings in order to 

plead a TCPA claim. Under the “fair notice” standard for pleading, ERS could 

 34Id. at 714.

35Id. at 714–18.

36See Act of May 26, 1999, 76th Leg., R.S., ch. 635, § 2, 1999 Tex. Gen. 

Laws 3203, 3203, repealed by Act of May 15, 2007, 80th Leg., R.S., ch. 885, 

§ 2.47(1), 2007 Tex. Gen. Laws 1905, 2082.

37Chair King, 184 S.W.3d at 716; see also MLC Mortg. Corp. v. Sun Am. 

Mortg. Co., 2009 OK 37, 212 P.3d 1199, 1205 (observing that of the states that 

have considered the issue, Texas is the only state to have adopted the “opt-in” 

theory).

38See Chair King, 184 S.W.3d at 708 (acknowledging that the legislature 

amended the business and commerce code to allow parties to bring suit in state 

court for TCPA violations); see also Mims, 132 S. Ct. at 751 (“TCPA liability thus 

depends on violation of a federal statutory requirement or an FCC regulation . . . , 

not on a violation of any state substantive law.”).
15

ascertain from the Browns’ pleading what claim they were asserting.39 ERS was 

therefore not entitled to a directed verdict on this ground.

ERS asserted as another ground that even if the federal statute applies to 

debt collection calls, the Texas version does not apply to such calls. The Texas 

statute does not on its face exclude debt collectors.40 Furthermore, we agree 

with the conclusion of the Dallas Court of Appeals in First National Collection 

Bureau, Inc. v. Walker41 that while Texas may adopt more restrictive 

requirements than the TCPA, it may not adopt less restrictive requirements for 

claims under the TCPA. Because the federal statute applies to debt collecting,42

we disagree with ERS’s argument that Texas does not protect Texas residents 

from debt collectors who violate the TCPA. Directed verdict was not proper on 

this ground.

As a fourth ground for directed verdict, ERS argued that section 302.055 of 

the business and commerce code43 exempts educational institutions and that 

 39See Horizon/CMS Healthcare Corp. v. Auld, 34 S.W.3d 887, 896 (Tex. 

2000) (describing the “fair notice” standard for pleading that “looks to whether the 

opposing party can ascertain from the pleading the nature and basic issues of 

the controversy and what testimony will be relevant”).

40See Tex. Bus. & Com. Code Ann. § 305.053 (West Supp. 2012).

41348 S.W.3d 329, 340 (Tex. App.—Dallas 2011, pet. denied).

42See 2008 Rules at 565 (“We note that this prohibition applies regardless 

of the content of the call, and is not limited only to calls that constitute ‘telephone 

solicitations.’”).

43Tex. Bus. & Com. Code Ann. § 302.055 (West 2009).
16

ERS was acting as an agent of the federal programs for student educations 

loans. Section 302.055 exempts educational institutions from the application of 

chapter 302.44 But the Browns did not bring a claim under chapter 302, so 

section 302.055 does not apply to their claims, and ERS’s argument is irrelevant. 

A directed verdict could not have been properly granted to ERS on this ground.

Another ground asserted by ERS was that Carrie lacked standing because 

its calls were intended for her husband and were made to his cell phone. We 

disagree. The TCPA provides two types of private actions for a violation of 

§ 227(b) or of the regulations prescribed under that subsection: (1) a suit to 

enjoin the violation and (2) an action to recover damages of either the actual 

monetary loss from the violation or $500 in damages for each violation, 

whichever is greater.45 A party may seek both the injunctive relief and damages. 

The TCPA does not expressly provide that only the intended recipient may bring 

an action for violation of its provisions; it states only that “a person” may bring an 

action for the violation.46

It is a violation of the TCPA for a person to make a call using any 

automatic telephone dialing system to a cell phone or to any service for which the 

called party is charged unless the person has consent to do so. We agree with 

 44Id.

4547 U.S.C.A. § 227(b)(3).

46See id.
17

other courts that have determined that a person has standing even if the person 

is not the “intended recipient” of the call and even if the person is not the person 

who pays for the cell phone service.47 Carrie is the primary user of the cell 

 47Agne v. Papa John’s Int’l, Inc., 286 F.R.D. 559, 565 (W.D. Wash. 2012) 

(holding that the plaintiff had standing to assert a violation of the TCPA for text 

messages sent to her cell phone even though her ex-husband was the primary 

account holder and paid the bill for the service and noting that it was her privacy 

interest that the TCPA was intended to protect); Page v. Regions Bank, 917 F. 

Supp. 2d 1214, 1218–19 (N.D. Ala. 2012) (discussing other cases that have 

considered who has standing under the TCPA, distinguishing cases holding that 

someone other than the “intended recipient” had standing, and holding that the 

plaintiff had standing because even though the telephone was registered in his 

fiancé’s name, the plaintiff was “the regular user and carrier of the cellular 

telephone, as well as the person who needs the telephone line to receive other 

calls”); Kane v. Nat’l Action Fin. Servs., Inc., No. 11-CV-11505, 2011 WL 

6018403, at *1, *6–7 (E.D. Mich. Nov. 7, 2011) (holding that the plaintiff had 

alleged an injury when he alleged that he had received several hundred phone 

calls—calls for which he was not the intended recipient—and that the statute 

grants standing to any person or entity to bring a claim); D.G. ex rel. Tang v. 

William W. Siegel & Assocs., Attorneys at Law, LLC, 791 F. Supp. 2d 622, 625 

(N.D. Ill. 2011) (holding that the TCPA grants a cause of action to any person for 

violation of the TCPA but that, “[e]ven if the TCPA only affords a right of relief to 

the ‘called party,’ . . . Plaintiff was the called party because Siegel intended to call 

Plaintiff’s cellular telephone number and Plaintiff is the regular user and carrier of 

the phone”); see also Nelson v. Santander Consumer USA, Inc., No. 11-CV-307-

BBC, 2013 WL 1141009, at *6 (W.D. Wis. Mar. 8, 2013) (stating that the TCPA 

prohibits the use of automatic dialing to any telephone number assigned to a cell 

phone regardless of who answers or receives the call and that the TCPA does 

not limit the private right of action to those brought by subscribers or “called 

parties”); Swope v. Credit Mgmt., LP, No. 4:12CV832 CDP, 2013 WL 607830, at 

*2–3 (E.D. Mo. Feb. 19, 2013) (stating that the TCPA’s plain language grants 

standing to “any person,” not just the called party; that the only reference to a 

“called party” in that section of the TCPA “appears in one of the affirmative 

defenses to enforcement of the statute: a call made with the prior express 

consent of the called party”; and that even if the TCPA does limit standing to 

“called parties,” a person is a “called party” “if the defendant intended to call the 

individual’s number, and that individual was the regular user and carrier of the 

phone”); D.G. v. Diversified Adjustment Serv., Inc., No. 11 C 2062, 2011 WL 

5506078, at *2–3 (N.D. Ill. Oct. 18, 2011) (noting that nothing in the TCPA limits 
18

phone, and it is Carrie’s privacy interest that the TCPA is designed to protect. If 

ERS did not have Carrie’s consent and its calls to her were otherwise in violation 

of the TCPA, then Carrie has standing to enjoin that violation, to recover 

damages, or both. To hold otherwise would contravene the plain language of the 

statute and would allow a person to call the cell phone belonging to someone 

other than the intended recipient while leaving the phone user with no statutory 

basis to stop the calls.

ERS also argued that it could only be liable for calls actually received, that 

is, those calls that were answered. The TCPA does not contain such a 

limitation.48 ERS bases its argument on language in Texas’s enabling statute, 

which states that “[a] person who receives a communication that violates 47 

U.S.C. Section 227 . . . may bring an action in this state.”49

The Dallas Court of Appeals addressed this argument in First National 

Collection Bureau.

50 We agree with that court’s analysis of the issue and its 

holding that, “assuming without deciding Texas law was intended to create a right 

of action only for calls ‘received,’ such law is preempted by the TCPA” and that 

 

the private right of action to the “called party” and that, even if it did contain that 

limitation, “the language and structure of the TCPA indicate that the term ‘called 

party’ refers to the actual recipient and not the intended recipient of a call”).

48See 47 U.S.C.A. § 227(b)(3).

49Tex. Bus. & Com. Code Ann. § 305.053 (emphasis added).

50348 S.W.3d at 341.
19

Texas Supreme Court precedent does not preclude this holding.51 A directed 

verdict for ERS was not proper on this ground.

ERS further asserted as a ground for directed verdict that the Browns did 

not prove that they were charged for receiving calls. The TCPA states that it 

prohibits calls to any telephone number assigned to a cellular telephone service 

or to any service for which the called party is charged for the call. On its face, 

the TCPA does not appear to apply only to telephone calls made to a service for 

which the called party is charged.52

But assuming that the TCPA only prohibits calls when the called party is 

charged for the call, Carrie testified that Christopher had a cell phone plan in his 

name and that the cell phone called by ERS was on that plan. Testimony that 

the Browns had a phone plan through a third-party provider for cellular phone 

services is sufficient to show that they were charged for the calls.53

 51Id. at 341–42.

52See In Re Rules & Regulations Implementing the Tel. Consumer Prot. 

Act of 1991 (2003 Rules), 18 FCC Rcd. 14014, 14115 (2003) (“We affirm that 

under the TCPA, it is unlawful to make any call using an automatic telephone 

dialing system or an artificial or prerecorded message to any wireless telephone 

number.”); see also Martin v. Leading Edge Recovery Solutions, LLC, No. 11 C 

5886, 2012 WL 3292838, at *4 (N.D. Ill. Aug. 10, 2012) (noting that the statute, 

read as a whole, supports the conclusion that the phrase “for which the called 

party is charged for the call” only modifies the phrase “any service,” and 

“therefore the TCPA is violated even if the called party does not incur a charge 

that is specifically linked to the automated call”).

532003 Rules, 18 FCC Rcd. at 14115 (“The Commission has long 

recognized, and the record in this proceeding supports the same conclusion, that 
20

Another ground asserted by ERS was that its calls did not violate the 

automatic telephone dialing system provision because the telephone dialing 

system that ERS uses does not randomly generate telephone numbers. The 

statute defines an “automatic telephone dialing system” as equipment with the 

capacity (1) “to store or produce telephone numbers to be called, using a random 

or sequential number generator” and (2) “to dial such numbers.”54 Under the 

statute, it does not matter whether the caller actually uses the system to 

randomly or sequentially generate numbers to call and then calls those 

generated numbers; all that matters is that the equipment has the capacity to 

generate and dial numbers.55 Regarding its system’s capacity, ERS argued that 

there was no testimony that the system had the capacity to randomly generate 

calls.

ERS argued vigorously to keep the operating manual for the system from 

being admitted into evidence by the Browns, and the trial court sustained its 

 

wireless customers are charged for incoming calls whether they pay in advance 

or after the minutes are used.”).

5447 U.S.C.A. § 227(a)(1).

55See Satterfield v. Simon & Schuster, Inc., 569 F.3d 946, 951 (9th Cir. 

2009) (stating that “the statute’s clear language mandates that the focus must be 

on whether the equipment has the capacity ‘to store or produce telephone 

numbers to be called, using a random or sequential number generator’” and that 

“a system need not actually store, produce, or call randomly or sequentially 

generated telephone numbers, it need only have the capacity to do it”).
21

objection. But ERS representative Michael Kaufman56 did testify about the 

system. He testified that ERS uses a phone system that “houses borrower 

accounts” to dial the numbers that its employees call. ERS “develop[s] a report 

to select borrowers that [ERS] would like [its] dialing system to call,” resulting in 

what it refers to as a “campaign pool.” The system dials a number from that pool. 

If a person answers the call but no ERS representative is available to take the 

call, then the system will either put the recipient on hold or will terminate the call. 

If no person answers the call, the system reschedules the number to be dialed 

later. If a person answers the call but hangs up, then the number is generally 

rescheduled to be dialed again later. If all of the calls in that day’s pool are not 

dialed that day, then “the pool is still there and can be used.”

The FCC has addressed the use of systems such as the one that ERS 

uses, referred to as “predictive dialers.”57 The FCC has explained that “a 

predictive dialer is equipment that dials numbers and, when certain computer 

software is attached, also assists telemarketers in predicting when a sales agent 

will be available to take calls.”58 The hardware has the capacity to dial those 

numbers from a database of numbers.59 The FCC stated that usually the

 56In the appellate record, the representative’s name is spelled alternately 

Kaufman, Kauffman, and Kaufmann.

572003 Rules, 18 FCC Rcd. at 14022, 14091 (describing predictive dialers).

58Id. at 14091.

59Id.
22

company using the system programs the numbers to be called into the 

equipment, “and the dialer calls them at a rate to ensure that when a consumer 

answers the phone, a sales person is available to take the call.”60 The FCC 

noted that “[t]he principal feature of predictive dialing software is a timing 

function, not number storage or generation.”61

The FCC has expressly affirmed “that a predictive dialer constitutes an 

automatic telephone dialing system and is subject to the TCPA’s restrictions on 

the use of autodialers.”62 The evidence at trial showed that ERS uses a system 

that meets the FCC’s description of a predictive dialer. Accordingly, it is 

irrelevant that ERS does not use the system to randomly generate telephone 

numbers. ERS’s system is regulated by the TCPA because it meets the 

definition for automatic telephone dialing system. Accordingly, directed verdict 

could not have properly been granted on this ground. We therefore do not 

address the Browns’s argument that the trial court should have admitted the 

operating manual for ERS’s telephone system.

Next, ERS argued that the Browns consented to the calls. It contended 

that Christopher gave his cell phone number to Sallie Mae when he signed his 

promissory note, and consent to call a cell phone provided to a creditor is also 

 60Id.

61Id.

622008 Rules, 23 FCC Rcd.at 566; 2003 Rules, 18 FCC Rcd. at 14093.
23

consent to the creditor’s agent. But the record does not support ERS’s 

argument.

The FCC has said that in some circumstances, a creditor is deemed to 

have consent to call a debtor’s cell phone for debt collection purposes.63 But the 

FCC further emphasized that this prior consent “is deemed to be granted only if 

the wireless number was provided by the consumer to the creditor, and that such 

number was provided during the transaction that resulted in the debt owed.”64

The FCC has also said that the debt collector has the burden of showing that the 

debtor provided prior express consent.65 Thus, the FCC considers the question 

of consent to be an affirmative defense rather an element of a plaintiff’s claim.66

Under FCC regulations, ERS had the burden to show (1) that Christopher 

provided the number to ERS or Sallie Mae and (2) that he did so during the 

transaction that resulted in the debt owed.

 632008 Rules, 23 FCC Rcd.at 564.

64Id. at 564–65.

65Id. at 565.

66See Grant v. Capital Mgmt. Servs., L.P., 449 Fed. Appx. 598, 600 n.1 

(9th Cir. 2011) (unpublished op.); Lee v. Credit Mgmt., LP, 846 F. Supp. 2d 716, 

730 (S.D. Tex. 2012) (noting that “the longstanding administrative guidance that 

has been provided on this issue” views consent as an affirmative defense). But 

see Gene & Gene LLC v. BioPay LLC, 541 F.3d 318, 327 (5th Cir. 2008) 

(declining to consider whether consent is an element of the cause of action or an 

affirmative defense).
24

In its motion for directed verdict, ERS pointed to evidence of Christopher’s 

testimony confirming that when he filled out paperwork for rehabilitation of his 

loans, he provided a phone number. ERS also pointed out that the Browns did 

not have a residential line or landline at which ERS could contact him. ERS 

argued that the evidence was enough for consent to be deemed. ERS relied on 

Cunningham v. Credit Management, L.P., in which the trial court found that the 

evidence made a prima facie showing of consent when the plaintiff refused to 

disclaim that he had provided the number to his creditor.67 In its brief in this 

appeal, ERS also points to testimony from ERS’s representative that Sallie Mae 

provided ERS with the phone number and that a borrower is required to provide 

a telephone number when signing a student loan promissory note.

But no testimony showed from what source Sallie Mae obtained the cell 

phone number that it gave to ERS. Kaufman stated that ERS uses the number 

provided to it by the client and that “we believe that that’s the number that was 

provided to them by the borrower,” but he also stated that “I don’t believe that my 

client screens out what type of number this is.” Kaufman’s belief that the number 

provided by ERS’s client was provided to that client by the borrower is not 

supported by any evidence in the record, and Kaufman did not provide any basis 

for that belief. Neither Christopher nor Carrie testified that they ever provided 

 67Cunningham v. Credit Mgmt., L.P., No. 3:09-CV-1497-G(BF), 2010 WL 

3791104, at *5 (N.D. Tex. Aug. 30, 2010), report and recommendation adopted, 

No. 3:09-CV-1497-G(BF), 2010 WL 3791049 (N.D. Tex. Sept. 27, 2010).
25

this cell phone number to Sallie Mae or any lender, either in connection with the 

original promissory note or in the paperwork for rehabilitation of the loan. Copies 

of the original promissory note were not produced by either side. No party 

produced copies of any applications that Christopher completed for rehabilitation 

of his loan to take it out of default. Thus, the evidence is not enough for consent 

to be deemed.

Even if we agreed with the reasoning in Cunningham, that case is 

distinguishable in that Christopher did not evade answering whether he had 

provided the cell phone number to ERS or its principal. To the contrary, the only 

direct evidence regarding deemed consent was Christopher’s testimony, and he 

stated that neither he nor his wife gave ERS permission to call that number and 

that he did not provide that number to Sallie Mae or anyone else with his loan 

application. The evidence relied on by ERS is not sufficient for consent to be 

deemed. ERS produced no other evidence of consent. ERS therefore could not 

have obtained a directed verdict on the ground of consent.

Our holding does not change even if we depart from the FCC’s position on 

showing consent and put the burden on the Browns as plaintiffs to show a lack of 

consent.68 Both Carrie and Christopher testified that they did not give ERS 

permission to call the cell phone. Christopher testified that he did not provide the 

number to Sallie Mae or anyone else when he filled out his loan application. This 

 68See Gene & Gene LLC, 541 F.3d at 327–28.
26

evidence was sufficient to defeat ERS’s right to a directed verdict on the ground 

of consent.

Having reviewed all of the grounds urged by ERS for a directed verdict on 

the Browns’ claim for TCPA violations, we hold that the directed verdict cannot 

be upheld on any of the grounds urged by ERS. We sustain this part of the 

Browns’ third issue.

Lastly with respect to the TCPA claim, we consider the Browns’ fourth 

issue and whether they established their right to a directed verdict on their TCPA 

claim and their right to treble damages. The evidence at trial was sufficient to 

establish as a matter of law that ERS called a cell phone registered to 

Christopher and used by Carrie, that it used a predictive dialer, and that it did not 

have consent to call the cell phone. The Browns therefore established as a 

matter of law that ERS violated the TCPA, and they were entitled to a directed 

verdict on their claim. We sustain this part of the Browns’ fourth issue, and we 

reverse this part of the trial court’s judgment. We remand this claim to the trial 

court for it to determine the question of damages.69

Regarding the claim for treble damages, the TCPA provides that for a 

willful or knowing violation of the TCPA, the trial court may in its discretion 

increase the award “to an amount equal to not more than 3 times” the damages 

 69See 47 U.S.C.A. § 227(b)(3) (providing that a person bringing a claim for 

violations of the TCPA may recover for actual monetary loss or $500 for each 

violation, whichever is greater).
27

award.70 The TCPA does not define “willful” or “knowing.” A different part of the 

federal Communications Act of 1934, of which the TCPA is a part,71 defines the 

term “willful” to mean “the conscious and deliberate commission or omission of 

such act, irrespective of any intent to violate any provision of this chapter or any 

rule or regulation of the Commission authorized by this chapter.”

72 But that 

chapter on its face applies to radio communications, not telephone 

communications.

Some courts have held that in order to show a willful or knowing violation 

of the TCPA, the plaintiff need only show that the defendant willfully or knowingly

committed the act that violated the TCPA, while others have held that the plaintiff 

must show that the defendant had reason to know or should have known that the 

conduct would violate the TCPA.73 This court follows the latter rule.74 It is 

undisputed that ERS made calls to the cell phone in question. But to recover 

 70Id.

71See Chair King, 184 S.W.3d at 709 (noting that the TCPA amended the 

Communications Act of 1934).

7247 U.S.C.A. § 312 (West 2001 & Supp. 2013).

73See Stewart v. Regent Asset Mgmt. Solutions, No. 1:10-CV-2552-CCJFK, 2011 WL 1766018, at *6–7 (N.D. Ga. May 4, 2011) (discussing the split of 

authority).

74See Mfrs. Auto Leasing, Inc. v. Autoflex Leasing, Inc., 139 S.W.3d 342, 

346 (Tex. App.—Fort Worth 2004, pet. denied) (applying the TCPA subsection 

regulating faxes and stating that “the TCPA is willfully or knowingly violated when 

the defendant knows of the TCPA’s prohibitions, knows he does not have 

permission to send a fax ad to the plaintiff, and sends it anyway”).
28

treble damages, the Browns had to show that ERS knew of the TCPA’s 

requirements and that it knew or should have known that its actions violated the 

Act. Although ERS records introduced at trial suggested that ERS was aware of 

requirements of the FDCPA, no evidence at trial established as a matter of law 

that ERS was aware of the TCPA or its requirements. The Browns therefore did 

not establish as a matter of law that they were entitled to treble damages under 

the TCPA, and they failed to raise a fact issue to defeat ERS’s motion for 

directed verdict as to whether they were entitled to treble damages. We overrule 

this part of the Browns’ third and fourth issues.

DTPA Claim

Regarding the Browns’ DTPA claim, ERS asserted in its directed verdict 

motion that the Browns had failed to produce evidence of damages. The Browns 

contend that the finance code provides that a violation of the Texas Fair Debt 

Collection Practices Act is a violation of the DTPA. The Browns are correct.75 

But the DTPA requires evidence of damages before a plaintiff may recover. 

Section 17.50(a) of the DTPA provides that a consumer may maintain an action 

when certain acts of the defendants “constitute a producing cause of economic 

damages or damages for mental anguish.”76 Subsection (h) provides that “if a 

 75See Tex. Fin. Code Ann. § 392.404.

76Tex. Bus. & Com. Code Ann. § 17.50(a); see also Latham v. Castillo, 972 

S.W.2d 66, 69 (Tex. 1998) (noting that the prior version of the DTPA provided 

that a consumer could maintain an action where the defendant’s acts constituted 

a producing cause of actual damages and stating that mental anguish damages 
29

claimant is granted the right to bring a cause of action under this subchapter by 

another law, the claimant is not limited to recovery of economic damages only, 

but may recover any actual damages incurred by the claimant.”77 Thus, for the 

Browns’ DTPA claim based on a violation of the Texas Fair Debt Collection 

Practices Act, which would qualify as “another law” under subsection (h), they 

were required to provide evidence of damages to prevail on their claims.

78

The Browns produced no evidence of economic damages. The Browns’

claim therefore could have only survived the directed verdict if they provided 

legally sufficient evidence of some other form of actual damages,

79 which 

includes mental anguish damages.

Evidence of mental anguish damages is legally sufficient “when the 

plaintiffs have introduced direct evidence of the nature, duration, and severity of 

their mental anguish, thus establishing a substantial disruption in the plaintiffs’

 

are actual damages); Anderson v. Long, 118 S.W.3d 806, 811 (Tex. App.—Fort 

Worth 2003, no pet.) (holding that the trial court properly granted no-evidence 

summary judgment on Anderson’s DTPA claim because she presented no 

evidence that she suffered any damages from Long’s acts).

77Tex. Bus. & Com. Code Ann. § 17.50(h); see Arthur Andersen & Co. v. 

Perry Equip. Corp., 945 S.W.2d 812, 816 (Tex. 1997) (stating that “[a]ctual 

damages are those damages recoverable under common law”).

78See Tex. Bus. & Com. Code Ann. § 17.50(a), (h).

79See, e.g., Bentley v. Bunton, 94 S.W.3d 561, 604 (Tex. 2002) 

(characterizing damages for loss of character and reputation as actual damages).
30

daily routine.”80 If no such direct evidence is introduced, we look at “whether the 

record reveals any evidence of ‘a high degree of mental pain and distress’ that is 

‘more than mere worry, anxiety, vexation, embarrassment, or anger,’” applying 

traditional no-evidence standards.81

Having reviewed the record, we have not found any testimony from Carrie 

about the nature, duration, or severity of any mental anguish she may have 

suffered as a result of telephone calls from ERS employees. The Browns did not 

provide any other evidence that the telephone calls caused Carrie to suffer a high 

degree of mental pain and distress to a degree that made it more than mere 

worry, anxiety, vexation, embarrassment, or anger. Christopher testified that the 

calls made Carrie “really upset” and that the calls affected their relationship in 

that they stopped playing games with their children every night and that Carrie 

did not want to have sex with him as often. He also stated that “everyday 

activities that we would spend doing together became limited” because “she was 

beat from . . . dealing with the phone calls.” Carrie agreed with ERS’s attorney 

that Christopher’s job loss right before their marriage made things “a little 

stressful” at their house. The Browns did not provide any other evidence of 

Carrie’s mental state, and this evidence does not show the high degree of mental 

pain and distress that would constitute mental anguish. Accordingly, the Browns

 80Parkway Co. v. Woodruff, 901 S.W.2d 434, 444 (Tex. 1995).

81Id.
31

did not provide sufficient evidence of Carrie’s mental anguish. The Browns 

produced no evidence of any other form of actual damages suffered by Carrie, 

and therefore the trial court did not err by granting directed verdict for ERS on her 

DTPA claim.82

As to Christopher, ERS asserted in its motion for directed verdict that 

Christopher’s only testimony of damages related to loss of consortium. ERS 

argued that because loss of consortium damages cannot be recovered absent 

proof of physical injury to the spouse and that because the Browns put on no 

evidence of physical injury to Carrie, it was also entitled to a directed verdict on 

Christopher’s claim.

ERS is correct that Christopher did not testify about the nature, duration, or 

severity of any mental anguish he experienced and that nothing in his testimony 

would support a finding that he experienced a high degree of mental pain and 

distress. He stated that the situation was stressful, that the repeated telephone 

calls made him feel “annoyed that it was so excessive,” and that he felt “like less 

of a man” because he had put Carrie in the situation by not being able to pay 

back his loans. This testimony does not support a finding of mental anguish. 

The Browns put on no other evidence of actual damages suffered by 

Christopher. Assuming that for purposes of the DTPA, loss of consortium 

 82Cf. Brown v. Oaklawn Bank, 718 S.W.2d 678, 680–81 (Tex. 1986)

(holding that there was a fact question on the extent of the plaintiffs’ mental 

anguish injuries resulting from debt collection practices).
32

damages constitute actual damages,83 ERS is correct that Christopher could not 

recover for loss of consortium absent proof of physical injury to Carrie.

84 The 

Browns did not put on any evidence that Carrie suffered physical injuries 

because of ERS’s phone calls. Because the Browns did not produce any 

evidence that they suffered actual damages as a result of ERS’s actions, the trial 

court did not err by granting directed verdict for ERS on that claim. We therefore 

do not examine ERS’s other asserted grounds for directed verdict as to the 

Browns’ DTPA claim. We overrule this part of the Browns’ third issue.

FDCPA Claims

We now consider the Browns’ claim that ERS violated the FDCPA, which 

prohibits abusive debt collection practices by debt collectors.85 In its directed 

verdict motion, ERS asserted that Christopher’s FDCPA claim was barred by that 

act’s one-year statute of limitations.86 The calls on which the Browns base their 

claims ended on November 4, 2009. Christopher was not added as a plaintiff to 

 83See Brown v. Am. Transfer & Storage Co., 601 S.W.2d 931, 939 (Tex. 

1980) (noting under prior version of DTPA that “[a]ctual damages means those 

recoverable at common law”); Whittlesey v. Miller, 572 S.W.2d 665, 669 (Tex. 

1978) (stating that recovery for loss of consortium is recognized under the

common law).

84Browning-Ferris Indus., Inc. v. Lieck, 881 S.W.2d 288, 294 (Tex. 1994).

85See 15 U.S.C.A. §§ 1692–1692k.

86See id. § 1692k(d) (stating that a civil action for a violation of the FDCPA 

could be brought in any appropriate United States district court within one year 

from the date on which the violation occurs).
33

the suit until at least November 8, 2010.87 As ERS points out, this date is more 

than one year from the date of the last call.

On appeal, the Browns contend that the statute of limitations does not bar 

Christopher’s claim because the second amended petition relates back to the 

date of the original petition under section 16.068 of the civil practice and 

remedies code.88 But that statute addresses adding claims, not parties. With 

limited exceptions not applicable here, an amended pleading adding a new party 

does not relate back to the original pleading.89 The Browns cite to Foust90 for the 

proposition that because ERS was not surprised, prejudiced, or disadvantaged 

by the addition of Christopher as a plaintiff, the relation-back doctrine applies. 

But that case involved misnomer, an exception to the rule that a pleading adding 

a new party does not relate back.91 Foust is therefore inapplicable. Because 

 87At ERS’s request, the trial court took judicial notice that the Browns’ 

second amended petition, which added Christopher as a plaintiff, was filed on 

November 8, 2010. The copy of the second amended petition that appears in the 

clerk’s record, however, has a file stamp date of November 22, 2010.

88Tex. Civ. Prac. & Rem. Code Ann. § 16.068 (West 2008); see Univ. of 

Tex. Health Sci. Ctr. at San Antonio v. Bailey, 332 S.W.3d 395, 400 (Tex. 2011) 

(“The relation-back doctrine does not affect the running of limitations on a cause 

of action; rather, it defines what is to be included in ‘the action’ to which 

limitations applies.”).

89Bailey, 332 S.W.3d at 400.

90Foust v. Estate of Walters ex rel. Walters, 21 S.W.3d 495, 501 (Tex. 

App.—San Antonio 2000, pet. denied).

91Id.; see Bailey, 332 S.W.3d at 400 (listing misnomer and misidentification 

as exceptions to this rule).
34

Christopher was not added as a plaintiff until more than one year after the last 

telephone call, his FDCPA claim is time-barred.92

With respect to Carrie’s claims under the FDCPA, she asserted that ERS 

breached three provisions of that act: § 1692d(5), § 1692(d)(6), and § 1692e(5). 

Section 1692d(5) prohibits a debt collector from “[c]ausing a telephone to ring . . .

repeatedly or continuously with intent to annoy, abuse, or harass any person at 

the called number.”93 The Browns alleged that ERS called 108 times in one 

month, once as many times as nine times in one day. At trial, ERS 

representative Kaufman testified that ERS records showed that its phone system

called the Browns’ cell phone 108 times. Carrie testified that the calls were 

“constant, repetitive, all the time [her] phone ringing.”

In its motion for directed verdict, ERS argued that daily calls, 

unaccompanied by other egregious conduct, is insufficient to raise a triable issue 

of fact for the jury on whether it violated § 1692d(5). It asserted that most of the 

108 calls were either withdrawn (that is, rang two or three times and then hung 

up) or “did not leave the building” (that is, the number was selected by the phone 

system for dialing but was not actually dialed because all ERS representatives 

were busy on other calls). Kaufman did not testify, however, that “most” of the 

 92See 15 U.S.C.A. § 1692k.

9315 U.S.C.A. § 1692(d)(5).
35

calls were withdrawn or were not actually dialed. He only stated that the 108 

number shown by ERS records would include hang ups and withdrawn calls.

Whether a debt collector’s repeated or continuous telephone calls were 

made with intent to annoy, abuse, or harass is usually a question of fact.94 But in 

some circumstances, courts determine that the facts alleged do not, as a matter 

of law, show the requisite intent.95 In its brief, ERS cites to cases that held that a 

high call volume did not indicate the requisite intent.96 But as one Texas federal 

district court has pointed out, “There is no bright line rule as to the specific 

amount or pattern of calls sufficient to raise a fact issue regarding the intent to 

annoy, abuse, or harass,” and “courts simply disagree on the amount or pattern 

of calls needed to raise a triable fact issue.”97

We hold that the evidence was sufficient to raise a fact issue on whether 

ERS violated this section. ERS’s records showed that it selected the Browns’

number to call 108 times in one month. Though it argued that not all of those 

 94Jeter v. Credit Bureau, Inc., 760 F.2d 1168, 1179 (11th Cir. 1985); 

Stirling v. Genpact Servs., LLC, No. 2:11-CV-06369-JHN-MANx, 2012 WL 

952310, at *3–4 (C.D. Cal. Mar. 19, 2012) (noting that “[n]umerous courts 

throughout the nation have held that the intent to annoy, abuse, or harass may 

be inferred from the nature, pattern, and frequency of debt collection calls”).

95Harvey v. Great Seneca Fin. Corp., 453 F.3d 324, 330 (6th Cir. 2006).

96See, e.g., Tucker v. CBE Grp., Inc., 710 F. Supp. 2d 1301, 1305 (M.D. 

Fla. 2010).

97Young v. Asset Acceptance, LLC, No. 3:09-CV-2477-BH, 2011 WL 

1766058, at *3 (N.D. Tex. May 10, 2011).
36

calls were actually dialed, it produced no evidence to show how many of the 108 

times the number was selected but was not actually dialed. Carrie testified that 

she requested the calls to stop but that ERS continued to call. We cannot say as 

a matter of law that ERS did not violate § 1692d(5), and therefore directed verdict 

on this claim was not proper. We sustain this part of the Browns’ third issue.

Section 1692d(6) prohibits a debt collector from placing telephone calls 

“without meaningful disclosure of the caller’s identity.”

98 The Browns alleged that 

when an ERS representative called their number the first time, the employee 

identified ERS only as “ERS” rather than as “Enterprise Recovery Systems” and 

refused to state its full name or the purpose of the call. Carrie testified to that 

effect at trial. In ERS’s directed verdict motion, it argued that the statute allows 

the use of acronyms, “ERS” is a registered professional name, and Carrie was 

able to use the Internet to determine what entity ERS referred to, and therefore

ERS properly disclosed its identity.

Courts of appeals evaluating FDCPA claims use either a “least 

sophisticated consumer standard” or an “unsophisticated consumer standard” for 

communications under section 1692d.99 Both standards serve the purpose of 

 9815 U.S.C.A. § 1692d(6).

99Harvey, 453 F.3d at 329–30; see also Taylor v. Perrin, Landry, deLaunay 

& Durand, 103 F.3d 1232, 1236 (5th Cir. 1997) (noting that courts have held that 

“in determining whether a violation of the FDCPA has occurred, the debt 

collector’s representations, notices[,] and communications to the consumer must 

be viewed objectively from the standpoint of the ‘least sophisticated consumer’” 
37

protecting consumers, “including the inexperienced, the untrained[,] and the 

credulous.”100 Thus, the relevant question is not whether Carrie could figure out 

what “ERS” stood for by researching it on the Internet, but whether identifying the 

caller as someone from “ERS” would meaningfully disclose the identity of the 

caller to an unsophisticated consumer.101

The FDCPA authorized the Federal Trade Commission (FTC) to enforce 

compliance with that act’s provisions.102 ERS is correct that the FTC has said 

that in communicating with a debtor, a debt collector may use its full business 

name, the name under which it usually transacts business, or a commonly-used 

acronym, as long as the name is one that does not misrepresent the debt 

collector’s identity or deceive the consumer.

103 But to comply with the plain 

language of the statute, any commonly-used acronym must be one that 

meaningfully discloses the entity’s identity. Kaufman testified that ERS 

sometimes uses ERS to identify itself to borrowers, that it has “ERS” on its 

website by its full name, and that this is a registered acronym. But Kaufman did 

 

and noting that the Seventh Circuit uses a similar “unsophisticated consumer” 

standard, which would lead to the same results in most cases).

100See Taylor, 103 F.3d at 1236.

101See id.

10215 U.S.C.A. § 1692l(a).

103Statements of General Policy or Interpretation Staff Commentary on the 

Fair Debt Collection Practices Act, 53 FR 50097-02, 50107 (Dec. 13, 1988).
38

not produce any testimony about where it has registered this acronym or that it 

was so commonly-used that it meaningfully discloses its identify. “ERS” is not 

one of the commonly-used acronyms known to the general public—like “AT&T”

or “IBM”—the use of which would meaningfully disclose the business’s identity. 

That it commonly uses the name “ERS” when talking to borrowers on the 

telephone does not demonstrate that ERS is the name under which it usually 

transacts business. No evidence at trial indicated that an unsophisticated 

consumer would know from the use of the acronym “ERS,” and nothing else, the 

identity of the caller. Thus, ERS did not establish as a matter of law that an 

unsophisticated consumer would know that “ERS” referred to Enterprise 

Recovery Systems, Inc. The fact that Carrie had to resort to Internet research to 

discover who had called her cell phone is evidence that in fact ERS did not 

meaningfully disclose its identity. We hold that the evidence did not establish as 

a matter of law that ERS meaningfully disclosed its identity and therefore directed 

verdict for ERS on this ground was improper. We sustain this part of the Browns’

third issue.

Section 1692e(5) prohibits a debt collector from threatening to take an 

action that cannot legally be taken or that is not intended to be taken.104 The 

Browns alleged that ERS violated this section of the FDCPA when it threatened 

to issue a tax lien or tax offset. The parties referred to both a “tax lien” and an 

 10415 U.S.C.A. § 1692e(5).
39

offset of the Browns’ tax refund throughout the record. Taking all of the 

testimony and trial court filings in context, it appears that the parties used the 

phrase “tax lien” to indicate garnishment of a tax refund to offset the debt. The 

Browns do not argue differently on appeal. We therefore consider whether ERS 

violated § 1692e(5) by threatening a tax refund offset.

In ERS’s directed verdict motion, it argued with no citation to authority that 

the Browns had failed to prove that it had violated this section because the debt 

was federal student loan debt, and therefore ERS as the agent of the creditor the 

United Student Aid Fund (USAF), was authorized by the Higher Education Act105

to place a lien on Christopher’s tax return in the form of an offset. For the sake of 

accuracy, we note that although ERS claimed its client was USAF, the appellate 

record indicates that its direct relationship is with Sallie Mae, who itself was hired 

by USAF.

The Browns do not dispute that USAF had the authority to request the IRS 

to offset their tax refund (and that it eventually did so). But they argue that 

USAF’s authority is irrelevant because ERS threatened that it would take the 

offset itself, and ERS did not have any such authority. The testimony at trial 

suggests that, technically, ERS threatened to take an action that it could not itself 

take. Carrie’s testimony was that the ERS employee told her that ERS would 

take a tax offset of Christopher’s refund, not that ERS told her that its client could 

 10520 U.S.C.A. §§ 1001–1141 (West 2010 & Supp. 2013).
40

ask the IRS to offset the refund. The FDCPA has been described as a strict 

liability statute.106 It is uncontroverted that ERS does not have the authority to 

either directly institute proceedings to take the Browns’ tax refund or to request 

the IRS to do so.

The Second Circuit’s holding in Bentley v. Great Lakes Collection 

Bureau107 would seem to support the Browns’ position. In that case, a debt 

collector’s letter was held to be misleading because it conveyed to the consumer 

that the debt collector was authorized to make the decision to institute legal 

action.108 In fact, the creditor retained the authority to decide whether legal 

proceedings would be instituted.109

 106See LeBlanc v. Unifund CCR Partners, 601 F.3d 1185, 1190 (11th Cir. 

2010); Agueros v. Hudson & Keyse, LLC, No. 04-09-00449-CV, 2010 WL 

3418286, at *3 (Tex. App.—San Antonio Aug. 31, 2010, no pet.) (mem. op.) 

(describing the FDCPA as a strict liability statute); see also 15 U.S.C.A. § 

1692k(c) (stating that a debt collector is not liable for a violation of the FDCPA if 

the “debt collector shows by a preponderance of evidence that the violation was 

not intentional and resulted from a bona fide error notwithstanding the 

maintenance of procedures reasonably adapted to avoid any such error”); 

Jerman v. Carlisle, McNellie, Rini, Kramer & Ulrich LPA, 559 U.S. 573, 130 S. Ct. 

1605, 1624 (2010) (holding that the bona fide error defense does not apply to a 

debt collector’s incorrect interpretation of the requirements of the FDCPA).

1076 F.3d 60, 63 (2d Cir. 1993).

108Id.

109Id.
41

But Second Circuit opinions are not binding on this court,110 and we have 

found no other court’s opinion that would support the Browns’ position. ERS was 

acting, directly or indirectly, for USAF, and no party disputed that USAF could 

obtain an offset of the Browns’ tax refund to pay on the student loan debt. 

Because ERS threatened to take an action that its principal legally could take, we 

hold that the trial court did not err by granting directed verdict for ERS on this 

claim. We overrule this part of the Browns’ third issue.

Texas Fair Debt Collection Practices Act Claim

Regarding the Browns’ Texas Fair Debt Collection Practices Act claim, 

ERS asserted in its directed verdict motion that the Browns were required to 

prove actual damages but failed to do so. We agree.

Under the Texas Fair Debt Collection Practices Act, a plaintiff may be 

awarded actual damages, injunctive relief, or both.

111 Under section 392.403(e), 

a plaintiff proving her entitlement to either form of relief for violations of certain 

specified sections of the Texas Fair Debt Collection Practices Act is entitled to 

damages of not less than $100 for each violation.

112 Thus, if a plaintiff 

establishes a right to only injunctive relief or if the plaintiff proves up actual 

 110Penrod Drilling Corp. v. Williams, 868 S.W.2d 294, 296 (Tex. 1993) 

(stating that Texas courts may draw upon the precedents of other federals courts 

but are obligated to follow only higher Texas courts and the United States

Supreme Court).

111Tex. Fin. Code Ann. § 392.403(a).

112Id. § 392.403(e).
42

damages that are less than $100, the plaintiff may recover at least $100. We 

agree with the Dallas and Austin courts of appeals that, unlike under the 

FDCPA,113 if a plaintiff does not establish either a right to injunctive relief or some 

actual damages, the plaintiff is not entitled to the minimum damages set out in 

subsection (e).114 Because the Browns were required to establish either a right 

to injunctive relief or actual damages, but they did not plead or prove their right to 

injunctive relief and did not prove any actual damages, the trial court did not err 

by granting a directed verdict for ERS on the Browns’ Texas Fair Debt Collection 

Practices Act claim.

Conclusion

Having overruled the Browns’ first and second issues and overruled in part 

their third and fourth issues, we affirm the trial court’s judgment as to the Browns’

DTPA claim, their Texas Fair Debt Collection Practices Act claim, their claim for 

treble damages under the TCPA, and their claim for a violation of § 1692e(5) of 

 11315 U.S.C.A. § 1692k(a)(1), (a)(2)(A), (a)(3) (allowing a plaintiff under the 

FDCPA to recover actual damages plus attorney’s fees and additional statutory 

damages); Savino v. Computer Credit, Inc., 164 F.3d 81, 86 (2d Cir. 1998)

(holding that FDCPA statutory damages could be awarded without recovering 

actual damages); see also Agueros, 2010 WL 3418286, at *6 (noting that the 

“vast majority of cases interpreting this provision of the FDCPA” have concluded 

that no award of actual damages is necessary to recover additional damages). 

ERS did not seek directed verdict on the issue of additional damages under the 

FDCPA.

114Marauder Corp. v. Beall, 301 S.W.3d 817, 823 (Tex. App.—Dallas 2009, 

no pet.); Elston v. Resolution Servs., Inc., 950 S.W.2d 180, 184 (Tex. App.—

Austin 1997, no writ).
43

the FDCPA. Having sustained in part the Browns’ third issue as to their claims

for violations of the TCPA, § 1692d(5) of the FDCPA, and § 1692d(6) of the 

FDCPA, we reverse in part. We remand this case to the trial court for further 

proceedings consistent with this opinion.

LEE ANN DAUPHINOT 

JUSTICE

PANEL: DAUPHINOT, GARDNER, and WALKER, JJ.

DELIVERED: August 22, 2013