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                                                                    EXHIBIT 10.1


                         SYKES ENTERPRISES, INCORPORATED
                       2004 NONEMPLOYEE DIRECTOR FEE PLAN

                             ARTICLE I. DEFINITIONS

         1.1      DEFINITIONS. Whenever the following terms are used in this
Plan they shall have the meanings specified below unless the context clearly
indicates to the contrary:

         (a)      "Board": The Board of Directors of the Company.

         (b)      "Common Stock": The Company's Common Stock, par value $.01 per
share.

         (c)      "Common Stock Unit": A bookkeeping entry that records the
equivalent of one Share.

         (d)      "Company": Sykes Enterprises, Incorporated or any successor or
successors thereto.

         (e)      "Nonemployee Director": An individual duly elected or chosen
as a Director of the Company who is not also an employee of the Company or its
subsidiaries.

         (f)      "Plan": The Plan set forth in this instrument as it may, from
time to time, be amended.

         (g)      "Share": A fully paid, non-assessable share of Common Stock.

                               ARTICLE II. PURPOSE

         The purpose of this Plan is to secure for the Company and its
shareholders the benefits of the incentive inherent in increased ownership of
Common Stock of the Company by members of the Board of Directors of the Company
who are not employees of the Company or any of its Subsidiaries, by providing
for the payment of a portion of each Nonemployee Director's compensation in
Common Stock. It is expected that such ownership will further align the
interests of such Nonemployee Directors with the shareholders of the Company,
thereby promoting the long-term profits and growth of the Company, and will
encourage such Nonemployee Directors to remain directors of the Company and
provide them with the benefits of deferring the receipt of some of such
compensation. It is also expected that the Plan will encourage qualified persons
to become directors of the Company.


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                ARTICLE III. INITIAL GRANT OF COMMON STOCK UNITS

         In consideration of joining the Board, upon the initial election of a
Nonemployee Director to the Board, such Nonemployee Director shall receive an
award of Common Stock Units. The number of Common Stock Units shall be
determined by dividing a dollar amount to be determined from time to time by the
Board (initially set at $30,000) by an amount equal to 110% of the average
closing prices of the Company's common stock for the five trading days prior to
the date the Nonemployee Director is elected, rounded to the nearest whole
number of Common Stock Units. The initial grant of Common Stock Units will vest
in three equal installments, one-third on the date of each of the following
three annual shareholders' meetings.

                         ARTICLE IV. ANNUAL RETAINER FEE

         In consideration of their services as members of the Board, each
Nonemployee Director shall be entitled to receive an annual retainer fee in such
amount as shall be determined from time to time by the Board (initially set at
$50,000). The annual retainer fee shall be payable in advance on the day after
the annual shareholders' meeting in such year and shall be paid 25% in cash and
75% in Common Stock Units. The number of Common Stock Units shall be determined
by dividing 75% of the amount of the annual retainer fee by an amount equal to
105% of the average of the closing prices for the Company's common stock on the
five trading days preceding the award date (the day after the annual meeting),
rounded to the nearest whole number of Common Stock Units. The annual grant of
Common Stock Units will vest in two equal installments, one-half on the date of
each of the following two annual shareholders' meetings. The provision in this
Article IV for the payment of an annual retainer fee to Nonemployee Directors
shall not limit the ability of the Board to provide for additional compensation
payable to Nonemployee Directors for services on behalf of the Board over and
above those typically expected of Directors, including serving as Chair of a
Board committee.

            ARTICLE V. ACCELERATION OF VESTING OF COMMON STOCK UNITS

         Notwithstanding any provision hereof to the contrary, all Common Stock
Units shall automatically vest upon the termination of a Director's service as a
Director, whether by reason of death, retirement, resignation, removal or
failure to be reelected at the end of his or her term.

                 ARTICLE VI. ISSUANCE OF SHARES OF COMMON STOCK
                             FOR COMMON STOCK UNITS.

         Upon the vesting of Common Stock Units, the Nonemployee Director shall
be entitled to receive for each vested Common Stock Unit one Share, and the
vested Common Stock Units shall be canceled. The Company shall cause a
certificate representing such Shares to be issued to the Nonemployee Director
promptly following the vesting of the Common Stock Units.


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             ARTICLE VII. ADMINISTRATION, AMENDMENT AND TERMINATION

         7.1      ADMINISTRATION. The Plan shall be administered by the Board.
The Board shall have such powers as may be necessary to discharge its duties
hereunder. The Board may, from time to time, employ agents and delegate to them
such administrative duties as it sees fit, and may from time to time consult
with legal counsel who may be counsel to the Company. All decisions and
determinations by the Board shall be final and binding on all parties.

         7.2      AMENDMENT AND TERMINATION. The Board may alter or amend this
Plan from time to time or may terminate it in its entirety; provided, however,
that no such action shall, without the consent of a Nonemployee Director, affect
the rights in any Common Stock Units issued to such Nonemployee Director; and
further provided, that, any amendment which must be approved by the shareholders
of the Company in order to comply with applicable law or the rules of any
national securities exchange or securities listing service upon which the Shares
are traded or quoted shall not be effective unless and until such approval is
obtained. Presentation of the Plan or any amendment thereof for shareholder
approval shall not be construed to limit the Company's authority to offer
similar or dissimilar benefits in plans that do not require shareholder
approval.

         7.3      ADJUSTMENTS. In the event of any change in the outstanding
Common Stock by reason of (a) any stock dividend, stock split, combination of
shares, recapitalization or any other change in the capital structure of the
Company, (b) any merger, consolidation, spin-off, split-off, spin-out, split-up,
reorganization, partial or complete liquidation or other distribution of assets,
issuance of rights or warrants to purchase securities, or (c) any other
corporate transaction or event having an effect similar to any of the foregoing,
the number or kind of Shares that may be issued under the Plan and the number of
Common Stock Units credited to a Nonemployee Director automatically shall be
adjusted so that the proportionate interest of the Nonemployee Directors shall
be maintained as before the occurrence of such event. Such adjustment shall be
conclusive and binding for all purposes with respect to the Plan.

         7.4      SUCCESSORS. The Company shall require any successor (whether
direct or indirect, by purchase, merger, consolidation, reorganization or
otherwise) to all or substantially all of the business and/or assets of the
Company expressly to assume and to agree to perform this Plan in the same manner
and to the same extent the Company would be required to perform if no such
succession had taken place. This Plan shall be binding upon and inure to the
benefit of the Company and any successor of or to the Company, including without
limitation any persons acquiring directly or indirectly all or substantially all
of the business and/or assets of the Company whether by sale, merger,
consolidation, reorganization or otherwise (and such successor shall thereafter
be deemed the "Company" for the purpose of this Plan), and the heirs,
beneficiaries, executors and administrators of each Nonemployee Director.


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                      ARTICLE VIII. SHARES SUBJECT TO PLAN

         Subject to adjustment as provided in this Plan, the total number of
Shares of Common Stock which may be issued under this Plan shall be Four Hundred
Fifty Thousand (450,000). Shares may be shares of original issuance or treasury
shares or a combination of the foregoing.

              ARTICLE IX. EFFECTIVE DATE; APPROVAL BY SHAREHOLDERS

         The Plan shall be effective as of May 6, 2004, and shall be submitted
for approval by the shareholders of the Company at the 2005 annual shareholders'
meeting. If such approval is not obtained at such meeting, this Plan shall be
nullified and all Common Stock Units issued prior to such annual meeting shall
be canceled automatically.

                          ARTICLE X. GENERAL PROVISIONS

         10.1     NO CONTINUING RIGHT TO SERVE AS A DIRECTOR. Neither the
adoption or of this Plan, nor any document describing or referring to this Plan,
or any part thereof, shall confer upon any Nonemployee Director any right to
continue as a director of the Company or any subsidiary of the Company.

         10.2     RIGHTS AS A SHAREHOLDER. Until the vesting of a Common Stock
Unit, a Nonemployee Director shall have none of the rights of a shareholder with
respect to his or her Common Stock Units. Upon the vesting of a Common Stock
Unit, the Nonemployee Director shall have the right to receive a Share for such
Common Stock Unit, shall be deemed to be the owner of such Share which shall be
deemed to be issued and outstanding, and shall have all of the rights of a
shareholder with respect to such Share.

         10.3     GOVERNING LAW. The provisions of this Plan shall be governed
by construed in accordance with the laws of the State of Florida.

         10.4     WITHHOLDING TAXES. To the extent that the Company is required
to withhold Federal, state or local taxes in connection with any component of a
Nonemployee Director's compensation in cash or Shares, and the amounts available
to Company for such withholding are insufficient, it shall be a condition the
receipt of any Shares that the Nonemployee Director make arrangements
satisfactory to the Company for the payment of the balance of such taxes
required to be withheld, which arrangement may include relinquishment of the
Shares. The Company and a Nonemployee Director may also make similar
arrangements with respect to payment of any other taxes derived from or related
to the payment of Shares with respect to which withholding is not required.

         10.5     MISCELLANEOUS. Headings are given to the sections of this Plan
as a convenience to facilitate reference. Such headings, numbering and
paragraphing shall not in any case be deemed in any way material or relevant to
the construction of this Plan or any provisions thereof. The use of the singular
shall also include within its meaning the plural, and vice versa.


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