101604 Federal Register / Vol. 89, No. 241 / Monday, December 16, 2024 / Notices 

3090–0325, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), in all 

correspondence related to this 

collection. To confirm receipt of your 

comment(s), please check 

regulations.gov, approximately two-tothree business days after submission to 

verify posting. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Nicole Bynum, at 

202–501–4755, or email to 

nicole.bynum@gsa.gov. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal Agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes Agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal Agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, GSA is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veterans benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. GSA will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection 

GSA will collect this information by 

electronic means when possible, as well 

as by mail, fax, telephone, technical 

discussions, and in-person interviews. 

GSA may also utilize observational 

techniques to collect this information. 

Form Number(s): None. 

Type of Review: Extension. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

Estimated Number of Respondents: 

2,001,550. 

Estimated Time per Response: Varied, 

dependent upon the data collection 

method used. The possible response 

time to complete a questionnaire or 

survey may be 3 minutes or up to 2 

hours to participate in an interview. 

Estimated Total Annual Burden 

Hours: 101,125. 

Estimated Total Annual Cost to 

Public: $0. 

C. Public Comments 

GSA invites comments on: (a) 

Whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

agency, including whether the 

information will have practical utility; 

(b) the accuracy of the agency’s estimate 

of the burden (including hours and cost) 

of the proposed collection of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for OMB 

approval of this information collection; 

they also will become a matter of public 

record. 

Obtaining Copies: Requesters may 

obtain a copy of the information 

collection documents from the GSA 

Regulatory Secretariat Division, by 

calling 202–501–4755 or emailing 

GSARegSec@gsa.gov. Please cite OMB 

Control No. 3090–0325, Improving 

Customer Experience (OMB Circular A– 

11, Section 280 Implementation). 

Lois Mandell, 

Director, Regulatory Secretariat Division, 

General Services Administration. 

[FR Doc. 2024–29580 Filed 12–13–24; 8:45 am] 

BILLING CODE P 

GENERAL SERVICES 

ADMINISTRATION 

[OMB Control No. 3090–0332; Docket No. 

2024–0001; Sequence No. 13] 

Submission for OMB Review; Data 

Collection for a National Evaluation of 

the American Rescue Plan 

AGENCY: Office of Evaluation Sciences 

(OES); General Services Administration 

(GSA). 

ACTION: Notice; request for comments. 

SUMMARY: Under the provisions of the 

Paperwork Reduction Act, OES is 

proposing new data collection activities 

conducted for the National Evaluation 

of the American Rescue Plan (ARP). The 

objective of this project is to provide a 


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Federal Register / Vol. 89, No. 241 / Monday, December 16, 2024 / Notices 101605 

systematic look at the contributions of 

selected ARP-funded programs toward 

achieving equitable outcomes to inform 

program design and delivery across the 

Federal Government. The project will 

include in-depth, cross-cutting 

evaluations and data analysis of selected 

ARP programs, especially those with 

shared outcomes, common approaches, 

or overlapping recipient communities; 

and targeted, program-specific analyses 

to fill critical gaps in evidence needs. 

This information collection request is 

for three mixed or multi-method 

evaluations under the American Rescue 

Plan National Evaluation Generic 

Clearance (OMB #: 3090–0332, expires 

05/31/2027). 

DATES: Submit comments on or before 

January 15, 2025. 

ADDRESSES: Written comments and 

recommendations for this information 

collection should be sent within 30 days 

of publication of this notice to 

www.reginfo.gov/public/do/PRAMain. 

Find this particular information 

collection by selecting ‘‘Currently under 

Review—Open for Public Comments’’ or 

by using the search function. 

FOR FURTHER INFORMATION CONTACT: 

Elizabeth Martin, Senior Program 

Manager, 267–455–8556 at 

arp.national.evaluation@gsa.gov. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

The goal of this study is to look 

systematically across the selected subset 

of ARP programs, to provide an 

integrated account of whether, how, and 

to what extent their implementation 

served to achieve their intended 

outcomes, particularly with respect to 

advancing equity. 

This package updates the generic 

request with instruments tailored to a 

study on state coordination (State 

Coordination Strategies to Equitably 

Serve Children Through the American 

Rescue Plan (State Coordination 

Strategies study). 

Data collection activities covered 

under this request focus on case studies. 

Respondents: State and local program 

administrators; local and tribal policy 

leaders, program and county 

administrators, and service providers; 

and parents and guardians who were 

recipients of ARP services and supports 

for children. 

B. Annual Burden Estimates 

The burden estimates included in the 

supporting statements reflect the 

expectations for information collection 

and related activities associated with 

the conduct of this phase of three 

studies. During this phase, we anticipate 

information collection to include: 

Total respondents: 442. 

Total Burden Hours: 335.80. 

C. Public Comments 

Public comments are particularly 

invited on: Whether this collection of 

information is necessary, whether it will 

have practical utility; whether our 

estimate of the public burden of this 

collection of information is accurate, 

and based on valid assumptions and 

methodology; ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and ways in 

which we can minimize the burden of 

the collection of information on those 

who are to respond, through the use of 

appropriate technological collection 

techniques or other forms of information 

technology. 

Obtaining Copies: Requesters may 

obtain a copy of the information 

collection documents from the GSA 

Regulatory Secretariat Division, by 

calling 202–501–4755 or emailing 

GSARegSec@gsa.gov. Please cite OMB 

Control No. 3090–0332, Data Collection 

for a National Evaluation of the 

American Rescue Plan. 

Lois Mandell, 

Director, Regulatory Secretariat Division, 

General Services Administration. 

[FR Doc. 2024–29584 Filed 12–13–24; 8:45 am] 

BILLING CODE 6820–TZ–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Agency for Healthcare Research and 

Quality 

Solicitation for Nominations for 

Members of the U.S. Preventive 

Services Task Force 

AGENCY: Agency for Healthcare Research 

and Quality (AHRQ), HHS. 

ACTION: Solicitation of nominations. 

SUMMARY: The Agency for Healthcare 

Research and Quality invites 

nominations of individuals qualified to 

serve as members of the U.S. Preventive 

Services Task Force (USPSTF). 

DATES: Nominations must be received 

electronically by March 15th of a given 

year to be considered for appointment to 

begin in January of the following year. 

ADDRESSES: Submit your responses 

electronically via: https://

uspstfnominations.ahrq.gov/register. 

FOR FURTHER INFORMATION CONTACT: 

Lydia Hill at (301) 427–1587. 

SUPPLEMENTARY INFORMATION: 

Arrangement for Public Inspection 

Nominations and applications are 

kept on file at the Center for Evidence 

and Practice Improvement, AHRQ, and 

are available for review during business 

hours. AHRQ does not reply to 

individual nominations but considers 

all nominations in making 

recommendation for appointment. 

Information regarded as private and 

personal, such as a nominee’s social 

security number, home and email 

addresses, home telephone and fax 

numbers, or names of family members 

will not be disclosed to the public in 

accord with the Freedom of Information 

Act. 5 U.S.C. 552(b)(6); 45 CFR 5.31(f). 

Nomination Submissions 

Nominations must be submitted 

electronically, and should include: 

1. The applicant’s current curriculum 

vitae and contact information, including 

mailing address, and email address; and 

2. A letter explaining how this 

individual meets the qualification 

requirements and how he or she would 

contribute to the USPSTF. The letter 

should also attest to the nominee’s 

willingness to serve as a member of the 

USPSTF. 

AHRQ will later ask people under 

serious consideration for USPSTF 

membership to provide detailed 

information that will permit evaluation 

of possible significant conflicts of 

interest. Such information will concern 

matters such as financial holdings, 

consultancies, non-financial scientific 

interests, and research grants or 

contracts. 

To obtain a diversity of perspectives, 

AHRQ particularly encourages 

nominations of women, members of 

underrepresented populations, and 

persons with disabilities. Interested 

individuals can nominate themselves. 

Organizations and individuals may 

nominate one or more people qualified 

for membership on the USPSTF at any 

time. Individuals nominated prior to 

March 15, 2024, who continue to have 

interest in serving on the USPSTF 

should be re-nominated. 

Qualification Requirements 

To qualify for the USPSTF and 

support its mission, an applicant or 

nominee should, at a minimum, 

demonstrate knowledge, expertise, and 

national leadership in the following 

areas: 

1. The critical evaluation of research 

published in peer-reviewed literature 

and in the methods of evidence review; 

2. Clinical prevention, health 

promotion and primary health care; and 

3. Implementation of evidence-based 

recommendations in clinical practice 


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