# Caiifornl a Pncif:/ . airline s

Date : 

# 3A3 > r' '- i - J

• J :^-;- ^ DOCKE TOST-96-196 0 U.S . Departmen t o fTransportatio n Roo m PL-40 1 40 0 Sevent h Street , S

W Washington , D

C 2059 0 RE : NOn a O F FIUN G CAUFORNI APAaH C AIRUNES ' ACaOEN TAN D FAMIL

YASSISTANC E PLA N Pe rth e requirement s o ffilin g ou rApplicatio n fo rPar t 12 1 Certrfication , thi s i s t o notif yyo u tha t w e hav e file d separatel you rAcciden t an d Victi m Assistanc e Plan . Thi s pla n cover s th e ne wassurance s se t fort h i n th e Centuryo fAviatio n Reauthorizatio n Ac t o f 2003 . I fyo u hav e an yquestion s o rnee d furthe rinformation , pleas e contac t m e directl ya t Sincerely ^ Theodor e L Valla s Presiden t an d CE

O Attachmen t

# Californi a Pacifi cAirline s

ACCIDEN TAN D VICTI M ASSISTANC E PLA N

TH E PLAN : C P Airline s recognize s th e importanc e oftimel ynottficatio n t o famil ymembers o fvictim s involve d i n aircraf t accident , th e promp t recoveryan d accurat e Identificatio n o fth e fatalities , th e retur n o f th e victim' s persona l effect s an d th e disseminatio n o fpertinen t informatio n t o famil ymembers . C P Airline s pla n addresse s th e mos t critica l need s o fperson s affecte d b ya n aircraf t acciden t an d provide s th e highes t leve l ofassistanc e t o familie s ofpassenger s involve d i n suc h a n accident . DEFINITIONS : Aircraf t Accident . A n occurrenc e associate d wit h th e operatio n o fa n aircraf t whic h take s plac e betwee n th e tim e an yperso n board s th e aircraf t wit h th e Intentio n o ffligh t unti l suc h tim e a s al l person s hav e disembarked , i n which : (a) a perso n I s fatall yo rseriousl yinjure d a s a resul t of :

- bein g I n th e aircraft , o r

- direct contac t wit h an ypart o fth e aircraft , includin g part s whic h hav e becom e detache d fro m th e aircraf t Passenger . Th e tem n "passenger " includes : (a) a n employe e ofa n ai rcarrie ro rforeig n ai rcarrie raboar d a n aircraft ; an d (b ) an yothe rperso n aboar d th e aircraft withou t regar d t o whethe rth e perso n pai d fo rth e transportation , occupie d a seat , o rhel d a reservatio n fo rth e flight . Victim . A n occupan t o fth e aircraft , o ran yperso n outsid e th e aircraft , wh o i s unintentionall y directl yinvolve d i n th e aircraf t accident . Victim s mayinclud e th e crew , revenu e passengers , non revenu e passengers an d thir d parties . Survivor . Avicti m wh o i s no t fatall yinjure d a s a resul t ofth e accident . Famil yMembers . Famil ymember s ar e define d a s th e victi m o rsurvivor' s spouse , dependen t children , siblings , an d th e parents .

567 0 E l Camin o Real , Suit e 0 , Carlsbad , C

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P Airlines : Acciden t an d Victi m Assistanc e Plan 1 . I n General . A s soo n a s practicable , afte rbein g notifie d ofa n aircraf t acciden t involvin g a n aircraf t operate d b yC P Airlines , an d resultin g i n a majo rlos s o flife , th e Presiden t an d CE O o fC P Airline s shall : (a ) Designat e an d publiciz e throug h it s compan ywebsit e an d th e media , th e nam e an d a toll-fre e / internationa l compatibl e phon e numbe ro fth e Directo rofFamil ySupport Services/Disaste rResponse . Th e Directo ro fFamil ySupport Service s shal l b e Marjori e Holmstrom , Vic e Presiden t o fAdministratio n an d a managemen t employe e ofC P Airlines . Marjori e shal l b e responsibl e fo ractin g a s a poin t o fcontac t fo rth e familie s ofpassenger s involve d i n th e acciden t an d a liaiso n betwee n C P Airline s an d th e families . Marjori e wil l b e establishe d an d traine d i n advanc e an d wil l b e availabl e o n short notic e an d fo rsevera l day s t o respon d t o thes e calls . C P Airlines wil l provisio n fo rappropriat e relie fstaffa s needed ; (b ) Designat e eithe rth e Nationa l Re d Cros s o rth e Salvatio n Arm y(designate d organization} , whic h hav e experienc e i n disaster s an d post-traum a communicatio n wit h families , an d whic h agenc yshal l hav e primar yresponsibilit yfo rcoordinatin g th e emotiona l car e an d support o fth e familie s o fpassenger s involve d i n th e acciden t (c ) Th e medi a contact fo rC P Airlines shal l b e Thoma s Morrow , Directo rofCommunication s an d a managemen t employe e o fC P Airlines . 2 . Responsibilitie s o fC P Airlines . C P Airline s shal l hav e primar yresponsibilit yfor : (a ) facilitatin g th e identificatio n o ffatally-injure d passenger s involve d i n a n accident ; an d (b ) workin g wit h th e designate d organizatio n an d th e airport authorit yt o provid e fo rpost acciden t privacyfo rth e familie s an d th e survivors . C P Airlines mayhav e t o see k suitabl e accommodation s I n whic h t o sequeste rth e familie s a t th e departur e poin t ofth e aircraft , a t it s intende d destinatio n an d i n th e vicinit yo fth e acciden t site . C P Airlin e wil l tak e int o consideratio n separat e accommodation s fo rth e familie s o fdecease d victims , th e familie s o f survivors , th e medi a an d famil yassistanc e personnel . 3 . Responsibilitie s o f[Nationa l Re d Cros s o rSalvatio n Army] . Th e organizatio n designate d fo ra n acciden t unde rsubsectio n 1 (b ) shal l hav e th e followin g responsibilitie s wit h respec t t o th e familie s o fpassengers involve d i n th e accident : (a ) provid e menta l healt h an d counselin g services , i n coordinatio n wit h th e disaste r respons e tea m a t C P Airlines ; (b ) tak e suc h action s a s ma yb e necessar yt o hel p C P Airlines provid e a n environmen t i n whic h th e familie s ma ygriev e i n private ; (c ) mee t wit h th e familie s wh o hav e travele d t o th e locatio n o fth e accident , t o contac t th e familie s unabl e t o trave l t o suc h location , an d t o contac t al l affecte d familie s periodicall y thereafte runti l suc h tim e a s th e organization , i n consultatio n wit h th e Directo ro fFamil y Support Service s determine s tha t furthe rassistanc e i s n o longe rneeded . (d ) communicat e wit h th e familie s a s t o th e role s o fth e organization , govemmen t agencies , an d C P Airline s wit h respec t t o th e acciden t an d th e post-acciden t activities . (e ) an-ang e a suitabl e memoria l service , i n consultatio n wit h th e families . 2|Pag eC

P Airlines : Acciden t an d Victi m Assistanc e Plan

4 . Passenge rLists . (a ) I t shal l b e th e responsibilit yo fth e Directo ro fFamil ySupport Service s designate d fo ra n acciden t t o request , a s soo n a s practicable , fro m C P Airiine s a list , base d o n th e bes t availabl e informatio n a t th e tim e o fth e request , ofth e name s o fth e passenger s tha t wer e aboar d th e aircraf t involve d i n th e accident . (b ) Request s b ydesignate d organization . Th e organizatio n designate d fo ra n acciden t unde rsubsectio n 1 (b ) ma yreques t fro m C P Airline s th e lis t describe d i n subparagrap h 4(a) . (c) Th e Directo rofFamil ySupport Service s an d th e designate d organizatio n mayno t releas e t o an yperso n informatio n o n a lis t obtaine d unde rparagrap h 4(a ) bu t mayprovid e informatio n o n th e lis t abou t a passenge rt o th e famil yofth e passenge rt o th e exten t tha t th e Directo rofFamil ySupport Service s o rth e organizatio n consider s it appropriate . (d ) Th e Directo ro fFamil ySupport Service s (alon g wit h his/he rsupport staffan d th e service s o fth e designate d organization) , wil l immediatel ycontac t an d notifyth e familie s o f th e passenger s wh o wer e confirme d t o b e aboar d th e aircraf t involve d i n th e acciden t by telephone , an d t o th e exten t practicable , i n person . 5 . Continuin g Care . I n th e cours e o fIt s investigatio n ofa n acciden t describe d i n Sectio n 1 , C P Airline s shall , t o th e maximu m exten t practicable , ensur e tha t th e familie s o fpassenger s involve d i n th e accident : (a) ar e briefed , prio rt o an ypubli cbriefing , abou t th e accident , it s causes , an d an yothe r finding s fro m th e investigation ; (b ) ar e individuall yinforme d ofan d allowe d t o atten d an ypubli chearing s an d meeting s o f th e investigatin g agencyabou t th e accident ; (c ) wil l explai n t o th e familie s an d th e survivor s th e role s o fth e variou s agencie s involve d an d th e progres s mad e durin g th e post-acciden t activities ; an d (d ) communicat e wit h th e familie s an d th e survivor s th e plannin g o fmemoria l service s an d memoria l structures . 6 . Coordination . T o th e exten t practicable , th e organizatio n designate d fo ra n acciden t unde r subsectio n 1 (b ) shal l coordinat e it s activitie s wit h C P Airiine s s o tha t th e resource s o fC P Airiine s ca n b e use d t o th e greates t exten t possibl e t o carr you t th e organization' s responsibilitie s unde rthi s section . (a ) N o perso n (includin g a Stat e o rpolitica l subdivision , o rth e Directo ro fFamil ySupport Service s designate d fo ra n accident ) shal l imped e th e abilit yo fth e Nationa l Transportatio n Safet yBoard , o ra n organizatio n designate d fo ra n acciden t unde rsubsectio n 1 (b) , t o carr y ou t it s responsibilitie s unde rthi s section , o rth e abilit yo fth e familie s o fpassenger s involve d I n th e acciden t t o hav e contac t wit h on e another ; 3|Pag eC P Airlines : Acciden t an d Victi m Assistanc e Pla n (b ) I n th e even t o fa n acciden t involvin g C P Airiines , n o unsolicite d communicatio n concernin g a potentia l actio n fo rpersona l injur yo rwrongfu l deat h mayb e mad e b ya n attorne yrepresentin g C P Airiine s t o a n individua l injure d i n th e accident , o rt o a relativ e o f a n individua l involve d i n th e acckient , befor e tha t individual , o rrelatrv e ha s contacte d C P Airiine s indicatin g a n inten t t o initiat e litigation ; (c ) N o perso n associate d i n an ywa ywit h C P Airline s ma ypreven t th e employees , agents , o rvolunteer s o fa n organizatio n designate d fo ra n acciden t unde rsubsectio n 1(b ) fro m providin g menta l healt h an d counselin g service s unde rsubsectio n 3(a) . 8 . Obligation s an d Limitations . Nothin g i n thi s sectio n mayb e construe d a s limrtir> g th e action s tha t C P Airiine s ma ytake , o rth e obligation s tha t C P Airiines mayhave , i n providin g assistanc e t o th e familie s o fpassenger s involve d i n a n aircraf t accident . 9 . Compensation . C P Airiines wil l provid e reasonabl e compensatio n t o an yorganizatio n designate d unde rSectio n 3 o fthi s Pla n fo rservk» s provide d b yth e organization , t o passenger s injure d a s a resul t o fa n aircraf t acckient , an d t o th e t)eneficiary(s ) o ffatally-injure d passenger s a s a resul t o fa n aircraft accident . Immediat e financia l assistanc e wil l b e provide d fo rth e dependent s o f victims . (a ) C P Airiines wil l paya minimu m of$75,00 0 fo rbodil yinjuryt o o rdeat h ofa perso n a s a resul t fro m a C P Airlines ' aircraf t accident , a s soo n a s practicabl e afte rth e accident . 9 . Relinqulstmwn t o fInvestigativ e Priority . (a ) Genera l rule . Thi s sectk> n (othe rtha n sut)sectio n 7 ) shal l no t appl yt o a n aircraft acciden t r

fth e Nationa l Transportatio n SafetyBoar d ha s relinquishe d investigativ e priority , an d th e agencyt o whic h th e Boar d relinquishe d investigativ e priorit yi s willin g an d abl e t o provkl e assistanc e t o th e victim s an d familie s o fth e passenger s involve d i n th e accident . (b ) I fthi s sectio n doe s no t appl yt o a n aircraf t acciden t becaus e th e Boar d ha s relinquishe d investigativ e priorit ywit h respec t t o th e accident , C P Airiine s shal l assist , t o th e maximu m exten t possible , th e agencyt o whic h th e Boar d ha s relinquishe d investigativ e priorit yi n assistin g familie s wit h respect t o th e accident .

### FAIMIL YASSISTANCE , EMPLOYE E CENTE R - CRISI S SIT E T o b e use d a

t th e Crisi s Site . Location ; Crisi s Site . Responsibl e Person : Assigne d Representative b yCorporat e Famil yAssistanc e Directo r(N o Perso n Yet) . Report s To : Corporat e Famil yAssistanc e Director . Thi s perso n wil l serv

e a s CPA

s primar yFamil yAssistance Foca l Poin t at th e Employe e Cente rlocate d nea rth e Crisi s Site . Th e Employe e Cente ri s dedicate d fo remployee s an d thei rfriend s an d family . Additiona l room s (on e each ) at anothe rlocatio n shoul d b e secure d fo rth e familie s o fth e decease d an d th e rxx i injiffed .

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— — — — — TTO M Hav e al l assistanc e availabl e t o assis t famHie s an d friend s wit h anythin g neede d Etn d direction s t o facHlties , etc . Assur e medi a Injured , no n injured , decease d an d thei rfamlKe s ar e no t there . Hav e al l famil yan d friend s fil l ou t Identit yan d notificatio n cards . Provid e identit yHstt o sacurfty . Assur e th e followin g Hem s ar e availabl e a t tf> e Famil ySuppor t Cente r a t ai l times : •Kleenex . •Multipl e Phon e Line s i n th e for m o fdisposabl e phone s wit h phon e lo g recordin g capabilitiss . O rCel l Phon e Compan yprogram s wit h multipl e phones . •Chairs . •Tables . •Pen s an d paper . •Magazines . •Tras h Cans , •Blanket s an d pillows . •Interne t connectio n t o supply : • Telephon e Directory . • Emai l connection . •ChiWren s toys . •Food . •Drlnl<s . Assur e medica l assistanc e i s o n site . Tr yt o assig n temporar yassistan t unti l Famil yAssistanc e arrives . Contac t hotel s an d ca rfirm s fo rfamilies . Issu e pre-prlnte d direction s t o hotels , store s an d restaurants . Provid e pre-pai d voucher s fo rfoo d a t th e contracte d lodgin g locations . Actditiona l Data : DM * Tlii wBega n

NAM F EmolQVRBi n n«t a Ti t

- Tlm a Ende d

m

T « ERP - FAMASSaylPCKL03JAN1 0

### FAIMIL YASSISTANCE , DECEASE D CEIH'E R - CRISI S SIT E 

# 1

T o b e us ^

at th e Crisi s Site . Location : Crisi s Site . Responsibl e Person : Assigne d Representative b yCorporat e Famil yAssistarK: e Directo r(N o Perso n Yet) . Report s To : Corporat e Famil yAssistance Director . Thi s perso n wil t serv e as CPA s primar yFamil yAssistanc e Foca l Poin t a t th e Decease d Cente rlocate d nea rth e Crisi s Site . Th e Decease d Cente ri s dedicate d t o friend s an d famil yof decease d passengers . Additiona l room s woul d b e secure d fo rth e no t injure d an d employee s a t a differen t location .

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— — — — — rTE M Make announcemen t fo i locatio n o fth e Famil ySuppor

t Cente rfo r famijje s an d friend s o

fdecease d passengers . Assure media , survivors an d employee s ar e not there . Have ai l famil yan d friend s fil l ou t identit yan d notificatio n card s Have familie s arrang e t o hav e denta l record s o n sit e fo ridentificatio n purposes . Assure th e followin g item s ar e av8ilat>l e at th e Famil ySuppor t Cente rat al l times : • Kleenex . • Multipl e Rion e Una s i n th e for m o fdisposabl e phone s wit h phon e lo g recordin g capabiHbes . O rCel l Phon e Compan yprogram s wit h multipl e phones . • Chairs . •Tables . • Pftn s an d paper . • Mngarines . • Tias h Cans . • Blanket s an d pillows . • Interne t connectio rt o supply : * Telephon e Directory . * Emai l connection . • Chlldren s toys . •Fcwd . •Drinks . Assur e medical assistanc e I s o n site . Assig n a temporar

yassistan t unti l lul l tim e Famil yAssistanc e hel p arrive s Contract wit h fvjtel s an d ca rrenta l firm s fo rimmediat e avallabllttyo f lodQIn g an d transportatio n fo rfamilie s an d friends . Issu e pre-printo d direction s t o hotels , store s an d restaurants . f'rovid e pre-pai d voucher s fo rfoo d at th e contracte d lodgin g locations . Additiona l Dota : Dat e TlmeBaBv i

NAM E Emolove e I D Dnt R T i Tim e Ende d

TI R ERP - FAMASSDECCKL0QJAN1 0

### FAMIL YASSISTANCE , NO

TINJURE D CENTE R - CRISI S SPT E

T o b e use d a t tfi e Crisi s Site . Location : Crisi s Site . Responsibl e Person : Assigne d Representativ e b yCorporat e Famil yAssistanc e Directo r(f^l o Perso n Yet) . Report s To : Corporat e Famil yAssistartc e Director . Thi s perso n wil l serv e a s CPA s primar yFamil yAssistanc e Foca l Poin t a t th e No X Injure d Cente rlocate d nea rth e Crisi s Site . Th e t^ t Injure d Cente ri s dedicate d fo rsun/ivin g passenger s an d thei rfriend s an d family . Additiona l room s (on e each ) a t anothe rlocatio n shoul d b e secure d fo rth e familie s o fttie decease d an d employees .

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— — — ITE M Hav e al l assistanc e availabl e t o assis t familie s an d friend s wit h anythin g neede d an d direction s t o facillQes , etc . Assur e medlEt , injured , familie s o fth e decease d an d employee s ar e no t there . Hav e al l famil yan d friend s fil l ou t identit yan d notificatio n cards . Provid e Identit ylis t t o security . Assur e th e fotkiwin g Item s ar e availat>l e a t th e Famil ySuppor t Cente r a t al l times: •Kleenex . •Multipl e Phon e Line s i n th e for m o fdisposabl e phone s wit h phon e lo g recordin g capabilities . O rCe U Phon e Compan yprogram s witi i multipl e phones . •Chairs . •Tatiles . •Pen s an d paper . • MagazineB . • Tras h Cans . • Blanket s STK I pilkiws . • Interne t connectki n t o supply : • Telephon e Director y • Emai l connection . •Chlldren s toys. •Food . •Drinks . Assur e medica l assistanc e I s o n site . Tr yt o assig n temporar yassistarr t unti l Famil yAssistanc e arrives . Contac t hotel s an d ca rfirm s fo rfamHies . Issu e pre-prlnte d direction s t o hotels , store s an d restaurants . Provid e pre-pai d voucher s fo rfoo d a t th e contracte d lodgin g locations . Additiona l Data : Dat e 'Hi m Bega n

NAM E FmnlnwMii n nflt H T i Tim * Ende d

•ne

ER P • FAhlAS S FNOTV U CT B CK L 03JAN1 0