Caiifornla Pncif:/. airlines 

Date: 3A3> 

r' '-i - J 

• J :^-;- ^ 

DOCKET OST-96-1960 

U.S. Department of Transportation 

Room PL-401 

400 Seventh Street, SW 

Washington, DC 20590 

RE: NOn a OF FIUNG CAUFORNIA PAaHC AIRUNES' 

ACaOENT AND FAMILY ASSISTANCE PLAN 

Per the requirements of filing our Application for Part 121 Certrfication, this is to notify you that 

we have filed separately our Accident and Victim Assistance Plan. 

This plan covers the new assurances set forth in the Century of Aviation Reauthorization Act of 

2003. 

If you have any questions or need further information, please contact me directly at 

Sincerely^ 

Theodore L Vallas 

President and CEO 

Attachment 
California Pacific Airlines 

ACCIDENT AND VICTIM ASSISTANCE PLAN 

THE PLAN: CP Airlines recognizes the importance of timely nottfication to family members of victims 

involved in aircraft accident, the prompt recovery and accurate Identification of the fatalities, the return of 

the victim's personal effects and the dissemination of pertinent information to family members. CP Airlines 

plan addresses the most critical needs of persons affected by an aircraft accident and provides the highest 

level of assistance to families of passengers involved in such an accident. 

DEFINITIONS: 

Aircraft Accident. An occurrence associated with the operation of an aircraft which takes place 

between the time any person boards the aircraft with the Intention of flight until such time as all 

persons have disembarked, in which: 

(a) a person Is fatally or seriously injured as a result of: 

- being In the aircraft, or 

- direct contact with any part of the aircraft, including parts which have 

become detached from the aircraft 

Passenger. The temn "passenger" includes: 

(a) an employee of an air carrier or foreign air carrier aboard an aircraft; and 

(b) any other person aboard the aircraft without regard to whether the person 

paid for the transportation, occupied a seat, or held a reservation for the flight. 

Victim. An occupant of the aircraft, or any person outside the aircraft, who is unintentionally 

directly involved in the aircraft accident. Victims may include the crew, revenue passengers, nonrevenue passengers and third parties. 

Survivor. A victim who is not fatally injured as a result of the accident. 

Family Members. Family members are defined as the victim or survivor's spouse, dependent 

children, siblings, and the parents. 

5670 El Camino Real, Suite 0, Carlsbad, CA 92008 *" 
CP Airlines: Accident and Victim Assistance Plan 

1. In General. As soon as practicable, after being notified of an aircraft accident involving an 

aircraft operated by CP Airlines, and resulting in a major loss of life, the President and CEO of CP 

Airlines shall: 

(a) Designate and publicize through its company website and the media, the name and a 

toll-free / international compatible phone number of the Director of Family Support 

Services/Disaster Response. The Director of Family Support Services shall be Marjorie 

Holmstrom, Vice President of Administration and a management employee of CP Airlines. 

Marjorie shall be responsible for acting as a point of contact for the families of passengers 

involved in the accident and a liaison between CP Airlines and the families. Marjorie will be 

established and trained in advance and will be available on short notice and for several days 

to respond to these calls. CP Airlines will provision for appropriate relief staff as needed; 

(b) Designate either the National Red Cross or the Salvation Army (designated 

organization}, which have experience in disasters and post-trauma communication with 

families, and which agency shall have primary responsibility for coordinating the emotional 

care and support of the families of passengers involved in the accident 

(c) The media contact for CP Airlines shall be Thomas Morrow, Director of Communications 

and a management employee of CP Airlines. 

2. Responsibilities of CP Airlines. CP Airlines shall have primary responsibility for: 

(a) facilitating the identification of fatally-injured passengers involved in an accident; and 

(b) working with the designated organization and the airport authority to provide for postaccident privacy for the families and the survivors. CP Airlines may have to seek suitable 

accommodations In which to sequester the families at the departure point of the aircraft, at 

its intended destination and in the vicinity of the accident site. CP Airline will take into 

consideration separate accommodations for the families of deceased victims, the families of 

survivors, the media and family assistance personnel. 

3. Responsibilities of [National Red Cross or Salvation Army]. The organization designated 

for an accident under subsection 1 (b) shall have the following responsibilities with respect to the 

families of passengers involved in the accident: 

(a) provide mental health and counseling services, in coordination with the disaster 

response team at CP Airlines; 

(b) take such actions as may be necessary to help CP Airlines provide an environment in 

which the families may grieve in private; 

(c) meet with the families who have traveled to the location of the accident, to contact the 

families unable to travel to such location, and to contact all affected families periodically 

thereafter until such time as the organization, in consultation with the Director of Family 

Support Services determines that further assistance is no longer needed. 

(d) communicate with the families as to the roles of the organization, govemment agencies, 

and CP Airlines with respect to the accident and the post-accident activities. 

(e) an-ange a suitable memorial service, in consultation with the families. 

2|Pag e 
CP Airlines: Accident and Victim Assistance Plan 

4. Passenger Lists. 

(a) It shall be the responsibility of the Director of Family Support Services designated for an 

accident to request, as soon as practicable, from CP Airiines a list, based on the best 

available information at the time of the request, of the names of the passengers that were 

aboard the aircraft involved in the accident. 

(b) Requests by designated organization. The organization designated for an accident 

under subsection 1 (b) may request from CP Airlines the list described in subparagraph 4(a). 

(c) The Director of Family Support Services and the designated organization may not 

release to any person information on a list obtained under paragraph 4(a) but may provide 

information on the list about a passenger to the family of the passenger to the extent that the 

Director of Family Support Services or the organization considers it appropriate. 

(d) The Director of Family Support Services (along with his/her support staff and the 

services of the designated organization), will immediately contact and notify the families of 

the passengers who were confirmed to be aboard the aircraft involved in the accident by 

telephone, and to the extent practicable, in person. 

5. Continuing Care. In the course of Its investigation of an accident described in Section 1, CP 

Airlines shall, to the maximum extent practicable, ensure that the families of passengers involved in 

the accident: 

(a) are briefed, prior to any public briefing, about the accident, its causes, and any other 

findings from the investigation; 

(b) are individually informed of and allowed to attend any public hearings and meetings of 

the investigating agency about the accident; 

(c) will explain to the families and the survivors the roles of the various agencies involved 

and the progress made during the post-accident activities; and 

(d) communicate with the families and the survivors the planning of memorial services and 

memorial structures. 

6. Coordination. To the extent practicable, the organization designated for an accident under 

subsection 1 (b) shall coordinate its activities with CP Airiines so that the resources of CP Airiines 

can be used to the greatest extent possible to carry out the organization's responsibilities under this 

section. 

(a) No person (including a State or political subdivision, or the Director of Family Support 

Services designated for an accident) shall impede the ability of the National Transportation 

Safety Board, or an organization designated for an accident under subsection 1 (b), to carry 

out its responsibilities under this section, or the ability of the families of passengers involved 

In the accident to have contact with one another; 

3|Page 
CP Airlines: Accident and Victim Assistance Plan 

(b) In the event of an accident involving CP Airiines, no unsolicited communication 

concerning a potential action for personal injury or wrongful death may be made by an 

attorney representing CP Airiines to an individual injured in the accident, or to a relative of 

an individual involved in the acckient, before that individual, or relatrve has contacted CP 

Airiines indicating an intent to initiate litigation; 

(c) No person associated in any way with CP Airlines may prevent the employees, agents, 

or volunteers of an organization designated for an accident under subsection 1(b) from 

providing mental health and counseling services under subsection 3(a). 

8. Obligations and Limitations. Nothing in this section may be construed as limrtir>g the actions 

that CP Airiines may take, or the obligations that CP Airiines may have, in providing assistance to 

the families of passengers involved in an aircraft accident. 

9. Compensation. CP Airiines will provide reasonable compensation to any organization 

designated under Section 3 of this Plan for servk»s provided by the organization, to passengers 

injured as a result of an aircraft acckient, and to the t)eneficiary(s) of fatally-injured passengers as a 

result of an aircraft accident. Immediate financial assistance will be provided for the dependents of 

victims. 

(a) CP Airiines will pay a minimum of $75,000 for bodily injury to or death of a person as a 

result from a CP Airlines' aircraft accident, as soon as practicable after the accident. 

9. Relinqulstmwnt of Investigative Priority. 

(a) General rule. This sectk>n (other than sut)section 7) shall not apply to an aircraft 

accident rf the National Transportation Safety Board has relinquished investigative priority, 

and the agency to which the Board relinquished investigative priority is willing and able to 

provkle assistance to the victims and families of the passengers involved in the accident. 

(b) If this section does not apply to an aircraft accident because the Board has relinquished 

investigative priority with respect to the accident, CP Airiines shall assist, to the maximum 

extent possible, the agency to which the Board has relinquished investigative priority in 

assisting families with respect to the accident. 
FAIMILY ASSISTANCE, EMPLOYEE CENTER - CRISIS SITE 

To be used at the Crisis Site. 

Location; Crisis Site. 

Responsible Person: Assigned Representative by Corporate Family Assistance Director (No Person Yet). 

Reports To: Corporate Family Assistance Director. 

This person will serve as CPAs primary Family Assistance Focal Point at the Employee Center located near the 

Crisis Site. 

The Employee Center is dedicated for employees and their friends and family. 

Additional rooms (one each) at another location should be secured for the families of the deceased and the rxxi 

injiffed. 

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TTOM 

Have all assistance available to assist famHies and friends with 

anything needed Etnd directions to facHlties, etc. 

Assure media Injured, non injured, deceased and their famlKes are 

not there. 

Have all family and friends fill out Identity and notification cards. 

Provide identity Hstto sacurfty. 

Assure the following Hems are available at tf>e Family Support Center 

at ail times: 

• Kleenex. 

• Multiple Phone Lines in the form of disposable phones with phone 

log recording capabilitiss. Or Cell Phone Company programs with 

multiple phones. 

• Chairs. 

• Tables. 

• Pens and paper. 

• Magazines. 

• Trash Cans, 

• Blankets and pillows. 

• Internet connection to supply: 

• Telephone Directory. 

• Email connection. 

• ChiWrens toys. 

• Food. 

• Drlnl<s. 

Assure medical assistance is on site. 

Try to assign temporary assistant until Family Assistance arrives. 

Contact hotels and car firms for families. 

Issue pre-prlnted directions to hotels, stores and restaurants. 

Provide pre-paid vouchers for food at the contracted lodging 

locations. 

Actditional Data: 

DM* Tliiw Began 

NAMF EmolQVRBin n«ta Tit 

-

Tlma Ended 

m 

T « 

ERP- FAMASSaylPCKL03JAN10 
FAIMILY ASSISTANCE, DECEASED CEIH'ER - CRISIS SITE 1 

To be us ^ at the Crisis Site. 

Location: Crisis Site. 

Responsible Person: Assigned Representative by Corporate Family AssistarK:e Director (No Person Yet). 

Reports To: Corporate Family Assistance Director. 

This person wilt serve as CPAs primary Family Assistance Focal Point at the Deceased Center located near the 

Crisis Site. 

The Deceased Center is dedicated to friends and family of deceased passengers. 

Additional rooms would be secured for the not injured and 

employees at a different location. 

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— 

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rTEM 

Make announcement foi location of the Family Support Center for 

famijjes and friends of deceased passengers. 

Assure media, survivors and employees are not there. 

Have ail family and friends fill out identity and notification cards 

Have families arrange to have dental records on site for identification 

purposes. 

Assure the following items are av8ilat>le at the Family Support Center at 

all times: 

• Kleenex. 

• Multiple Rione Unas in the form of disposable phones with phone log 

recording capabiHbes. Or Cell Phone Company programs with 

multiple phones. 

• Chairs. 

•Tables. 

• Pftns and paper. 

• Mngarines. 

• Tiash Cans. 

• Blankets and pillows. 

• Internet connectior to supply: 

* Telephone Directory. 

* Email connection. 

• Chlldrens toys. 

•Fcwd. 

•Drinks. 

Assure medical assistance Is on site. 

Assign a temporary assistant until lull time Family Assistance help 

arrives 

Contract with fvjtels and car rental firms for immediate avallablltty of 

lodQIng and transportation for families and friends. 

Issue pre-printod directions to hotels, stores and restaurants. 

f'rovide pre-paid vouchers for food at the contracted lodging locations. 

Additional Dota: 

Date TlmeBaBvi 

NAME Emolovee ID DntR Ti 

Time Ended 

TIR 

ERP- FAMASSDECCKL0QJAN10 
FAMILY ASSISTANCE, NOT INJURED CENTER - CRISIS SPTE 

To be used at tfie Crisis Site. 

Location: Crisis Site. 

Responsible Person: Assigned Representative by Corporate Family Assistance Director (f^lo Person Yet). 

Reports To: Corporate Family Assistartce Director. 

This person will serve as CPAs primary Family Assistance Focal Point at the NoX Injured Center located near the 

Crisis Site. 

The t^ t Injured Center is dedicated for sun/iving passengers and their friends and family. 

Additional rooms (one each) at another location should be secured for the families of ttie decease d and 

employees. 

. ' • ' . •- ,•!• ' 

— 

— 

— 

_ 

— 

— 

— 

ITEM 

Have all assistance available to assist families and friends with 

anything needed and directions to facillQes, etc. 

Assure medlEt, injured, families of the deceased and employees are 

not there. 

Have all family and friends fill out identity and notification cards. 

Provide Identity list to security. 

Assure the fotkiwing Items are availat>le at the Family Support Center 

at all times: 

• Kleenex. 

• Multiple Phone Lines in the form of disposable phones with phone 

log recording capabilities. Or CeU Phone Company programs witii 

multiple phones. 

• Chairs. 

• Tatiles. 

• Pens and paper. 

• MagazineB. 

• Trash Cans. 

• Blankets STKI pilkiws. 

• Internet connectkin to supply: 

• Telephone Directory 

• Email connection. 

• Chlldrens toys. 

• Food. 

• Drinks. 

Assure medical assistance Is on site. 

Try to assign temporary assistarrt until Family Assistance arrives. 

Contact hotels and car firms for famHies. 

Issue pre-prlnted directions to hotels, stores and restaurants. 

Provide pre-paid vouchers for food at the contracted lodging 

locations. 

Additional Data: 

Date 'Hi m Began 

NAME FmnlnwMiin nfltH Ti 

Tim * Ended 

•ne 

ERP • FAhlASS FNOTVU CTB CKL 03JAN10