Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11

ICR ID or 

EDICS # Survey Name Respondents Hrs/Resp Burden Hrs

Office of Innovation and Improvement

1001.235

Improving the Quality of Services for Students with Disabilities 

in Charter Schools: 

Exploring National Needs and Potential Policy Solutions 

Meeting Survey 15 0.27 4

1001.225 Charter Support Organization Master Class Survey 160 0.28 40

4463 NCSRC Webinar Evaluation 480 0.17 80

4370

OSDFS Emergency Management for Higher Education (EMHE) 

Customer Service Survey 18 0.20 6

1001.214 Emergency Management-101 (EM-101) Satisfaction Survey 1,000 0.15 250

3484

Safe and Drug-Free Schools Project Directors' Meeting 

Customer Satisfaction Survey 450 0.10 75

3313

Higher Education Center for Alcohol and Other Drug Abuse 

and Violence Prevention 350 0.10 60

3267 Higher Education Center CSS (Non-Clients) 120 0.50 60

3080 Violence Prevention Training 125 0.10 17

1001.233

MSAP Needs Assesment Customer Service Satisfaction 

Surveys and Focus Group Instruments 459 0.30 139

1001.201 PEP TA Call Customer Feedback Survey 250 0.03 8

1001.219

Readiness and Emergency Management for Schools (REMS) 

Grantees Customer Service Satisfaction Survey 980 0.20 160

1001.209

Parental Options and Information (POI) Project Directors 

Conference Family Engagement Survey 200 0.33 67

1001.204 NIFL K-3 Pilot Program Customer Satisfactory Survey 21 0.40 9

1001.202

Developing Early Literacy: Report of the National Early 

LIteracy Panel Customer Satisfaction Survey 1,039 0.06 68

1001.224 NCSRC Webinar Evaluation 480 0.16 80

1001.227

Transforming Urban Public Education: Exploring the Potential 

of City-Based Strategies Conference Survey 360 0.25 90

1001.246

Building the Capacity of Charter Schools: Effectively Serving 

Students with Disabilities Conference Evaluation 300 0.17 51

1001.256

Charter School Programs Resource Center English Learners 

Meeting Evaluation 40 0.08 3

Total 6,847 1,267

Office of Vocational and Adult Education

3343 LINCS Needs Assessment Survey 625 0.25 156

4633 Data Quality Institute Conference Participant Survey 300 0.12 36

4941 DAEL Professional Development Webinars 1,500 0.12 192

Total 2,425 384

Page 1 OM/RIMS Prepared 6/8/2011
Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11

ICR ID or 

EDICS # Survey Name Respondents Hrs/Resp Burden Hrs

Office of Postsecondary Education

1001.203 Equity Assistance Centers Customer Satisfaction Survey 310 1 310

1001.215 Customer Satisfaction Survey-Strategic Planning Staff 4,120 0.25 1,037

1001.22

Emergency Management-Higher Education (EMHE) Customer 

Service Survey 56 0.32 18

1001.247

Innovation to Drive Productivity in Postsecondary Education 

Symposium Pre-Symposium Survey 140 0.17 24

Total 4,626 1,389

Office of Communications and Outreach

3355

Customer Service Feedback Form for Events, Conferences, 

Meetings, Publications and Written Material 36,875 0.17 6,121

1001.253 Unpaid Student Internship Program: Pre-program Survey 300 0.17 50

1001.198 Tasks at ED.gov 400 0.10 42

Total 37,175 6,171

Office of Policy, Evaluation and Planning Development

1001.213 Doing What Works Initiative: User Feedback Survey 500 0.10 100

1001.223 EDFacts Partner Support Center Customer Service Survey 200 0.05 10

Total 700 110

Office of Elementary and Secondary Education

1001.216 MSIX Training Customer Survey 200 0.17 33

3984 Equity Assistance Centers Customer Satisfaction Survey 310 0.24 75

3561

Office Of Migrant Education Migrant Education Resource 

Center Peer-to-Peer Network, Training and Technical 

Assistance Customer Satisfaction Surveys 600 0.18 242

4185 ED Data Express Survey 300 0.10 50

1001.226 REACTS Survey 350 0.30 525

1001.232 OME Technical Assistance Evaluation 1,000 0.16 167

1001.205

Teachers Survey and Publications Dissemination Audiences 

Survey 11,573 0.33 3,821

1001.212 Listening and Learning Sessions Customer Feedback Form 500 0.08 42

1001.221

National Indian Education Study (NIES) 2009 Reports Focus 

Groups 3,085 0.04 125

1001.245 REACTS OA Survey 400 0.25 100

Total 18,318 5,180

Office of English Language Acquisition

Page 2 OM/RIMS Prepared 6/8/2011
Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11

ICR ID or 

EDICS # Survey Name Respondents Hrs/Resp Burden Hrs

1001.218 Customer Service Survey for OELA Discretionary Grantees 275 0.16 46

Office of the Chief Information Officer

2702 ED Internet Services Customer Survey 1,000 0.25 250

Institute of Education Sciences

3148 IES Chief State School Officers Customer Satisfaction Survey 56 0.16 9

1001.219 Regional Educational Laboratory Bridge Events 6,750 0.20 1,350

1001.228 What Works Clearinghouse (WWC) Customer Survey 6,493 0.17 1,083

1001.230 NAEP 2011 School Reports Focus Group Studies 267 1.12 300

1001.236

College Navigator Website Consumer Information Focus 

Groups 2011 99 0.47 47

4578 What Works Clearinghouse (WWC) Focus Groups 60 1.00 60

4719 SSS TA Needs Assessment 100 1.00 100

1001.239

National Center for Education Statistics (NCES) Website 

Customer Satisfaction Survey 45,000 0.01 563

1001.207 EEP Evaluation Data Collection 3,520 0.25 880

1001.208

Special Education Postdoctoral Research Training Program 

Postdoctoral Fellow Survey 15 0.25 4

1001.210

Evaluation of the Relevance and Utility of National Center for 

Education Evaluation 1,812 0.21 392

1001.211 ED Data Express Customer Survey 500 0.16 83

1001.234 DQI Conference 2011 Participant Evaluation 300 0.12 36

1001.241

2012 Focus Groups with High School Seniors and Their 

Parents, Guidance Counselors, and College and University 

Representatives, Consumer Information Disclosure 

Requirements 105 1.00 63

Total 65,077 4,970

Office for Civil Rights

1001.200 Technical Assistance Evaluation Form 700 0.08 58

4554 CRDC Customer Satisfaction Survey 51 0.14 7

Total 751 65

Office of Management

1001.231

Department of Education's (ED PUBS) Customer Service 

Satisfaction Survey 55 0.07 4

1001.243 Federal Real Property Customer Satisfaction Survey 200 0.08 17

Total 55 4

Office of the Deputy Secretary/ISU

Page 3 OM/RIMS Prepared 6/8/2011
Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11

ICR ID or 

EDICS # Survey Name Respondents Hrs/Resp Burden Hrs

1001.229

Teacher and Leader Community of Practice: Measuring 

Student Growth in Non-Tested Grades and Subjects. Meeting 

Evaluation 50 0.18 9

1001.244

Race to the Top Teacher and Leader Effectiveness-Standards 

and Assessment Community of Practice Seminar: An in-depth 

Look into Tennessee's Teacher and Leader Policies and 

Systems 20 0.10 2

1001.252 Social Media Inquiry 44 0.25 11

1001.254 RSN Social Media Followup Focus Group 21 0.76 16

1001.255 RSN Evaluation Expert Form 120 0.08 10

1001.248 RSN October Convening Customer Survey 180 0.08 15

1001.24 Race to the Top State Team Convening 150 0.08 12

RSN Social Media Inquiry 44 0.08 11

WHIEEH Monthly Webinar Feedback Survey 150 0.08 12

Campus Health Administrators Assessment 150 0.08 13

Total 929 111

Office of Educational Technology

1001.199 Leveraging Educational Technology Meeting Evaluation Form 216 0.08 18

Total Annual Responses and Burden - Customer Surveys 138,444 19,973

Average Expected Annual Number of Activities 70

Average Number of Respondents per Activity 500

Frequency of Response 1

Average Minutes per response 0.08

Page 4 OM/RIMS Prepared 6/8/2011