A fi,~ "-' -t G C ~ ~,<-::ll 

8?~".,,9rif:!;:::~!::!LA~ LLC. 

Catering to: Adventurous Vacationers'" Photographers'" Fishermen '* Hunters 

Radio-phone; (360) 79')-3250 Shannon, J".h & Luke Randall 

Fax: (206) 260-9390 FO\1nd.,r<: & Operator" 

E-mail: re~ervati(}ns(Q.afogt1aklodg ... com 

Weh.it(': ""V'W.afognaklodge.com 

Kevin Adams, 

Department o/Transportation. 

Washington, DC 

Hello Mr. Adams, 

DOT - OST -2000 - 6945 - 0116 

RE: Kodiak Eleven Water Stop Route 

/ 

We have written you in years past in support of Island Air's bid for the Essential 

Air service contract, known locally as "the mail-plane"_ It is our pleasure 10 restate 

their superior qualifications for doing this job. 

First, when compared to Servant Air's Cessna-206 on amphihious-floats (paYload 

of 275#), Island Air has the only equipment that will do the job. With both a Cessna206 (payload 0/640#) for the light loads and the DeHavilland "Beaver" (payload of 

1,200#) for the heavier loads, they have had no problems delivering all the considerable 

loads of mail, cargo and passengers that are generated for our water-stop. 

Secondly, their staff is knowledgeable and experienced because they are treated 

well by management and they, in turn, radiate the same respectfUl attitude towards the 

public which they serve so well. Customers, in turn, flel this in every aspect of dealing 

with Island Air. Everyone (management, staff and customers) goes the extra-mile so an 

ideal community environment is created 

By contrast. when Servant Air had the Essential Services contract several years 

ago, using an under-sized floatplane then too, they gl!!1!J.. couldn '( haul our foil loads of 

mail, freight & passengers so those items would just have to wait until the next scheduled 

once!week delivery as they would not make an additional run to get the foil load to its 

destination. They said they were only being paid to make a single trip. This resulted in 

complete havoc as we couldn't get our supplies into our remote location to run our 

business, in a timely manner. 

We found Servant Air's attitude was very anti-customer on another specific 

occasion when we had to cancel a group of hunters because Servant Air didn "I want to 

put their floatplane in the water, despite good flying conditions. Therefore, at the last 

minute, 1 had to contact the hunters while they were about to board their flight in their 

home-town, bound our way. This destroyed our guests' vacation and we hiui employees 

to pay Without the expected customers, despite reservations having been corifirmed a 

f},\ 

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, 

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month in advance. Servant Air lost all our foture business. It was beyond belief that 

they'd conduct business in that manner. 

In general, they do not have a good reputation within the Kodiak Islands 

community because of acts and attitudes such as the qjorementioned 

By comparison, when Island Air has more pa<;sengers, mail &lor cargo than 

either of their planes can carry in a single load, they add extra-sections and keep flying 

until everything is completed They truly put their customers first. Is there any other way 

to do business in America and remain in business??? 

We are surprised that Servant Air would even enter the bidding arena with their 

dismal equipment and attitude, in anticipation of anyone within the Kodiak Islands 

supporting them. 

Cordially, 

Shannon Randall, 

Afognak Wilderness Lodge.