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[Federal Register Volume 89, Number 235 (Friday, December 6, 2024)]
[Notices]
[Page 96947]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-28562]

[[Page 96947]]

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DEPARTMENT OF COMMERCE

International Trade Administration

Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Surveys for User Satisfaction, Impact and Needs

    The Department of Commerce will submit the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with the Paperwork Reduction Act of 
1995, on or after the date of publication of this notice. We invite the 
general public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. Public comments were previously requested via the 
Federal Register on September 10, 2024, during a 60-day comment period. 
This notice allows for an additional 30 days for public comments.
    Agency: International Trade Administration, Commerce.
    Title: Surveys for User Satisfaction, Impact and Needs.
    OMB Control Number: 0625-0275.
    Form Number(s): None.
    Type of Request: Renewal submission with revision to a currently 
approved collection.
    Number of Respondents: 44,149.
    Average Hours per Response: 30 minutes.
    Burden Hours: 22,075.
    Needs and Uses: The International Trade Administration provides a 
multitude of international trade related programs to help U.S. 
businesses. These programs include information products, services, and 
trade events. To accomplish its mission effectively, ITA needs ongoing 
feedback on its programs. This information collection instrument allows 
ITA to solicit customer opinions about their use of and engagement with 
ITA websites, programs, products, services, and events. To promote 
optimal use and provide focused and effective improvements to ITA 
programs, we are requesting approval for this clearance package; 
including: use of Comment Cards (i.e. transactional-based surveys) to 
collect feedback immediately after ITA assistance is provided to 
customers; use of annual surveys (i.e. relationship-based surveys) to 
gauge overall satisfaction, impact and needs for customers with ITA 
assistance provided over a period time. Without this information, ITA 
is unable to systematically determine the actual and relative levels of 
performance for its programs and products/services and to provide 
clear, actionable insights for managerial intervention. This 
information will be aggregated as part of ITA's Voice of Customer (VOC) 
program, an enterprise approach to analyze, report and act on customer 
feedback captured across key touchpoints. ITA will use this data for 
continued evaluation and improvement, strategic planning, allocation of 
resources, stakeholder reporting, and to ultimately improve customer 
experiences.
    Affected Public: Individuals or households; Business or other for-
profit organizations, Not-for-profit institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    Legal Authority: 15 U.S.C. 1512 et seq. and 15 U.S.C. 171 et seq.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by selecting ``Currently 
under 30-day Review--Open for Public Comments'' or by using the search 
function and entering either the title of the collection or the OMB 
Control Number 0625-0275.

Sheleen Dumas,
Departmental PRA Clearance Officer, Office of the Under Secretary for 
Economic Affairs, Commerce Department.
[FR Doc. 2024-28562 Filed 12-5-24; 8:45 am]
BILLING CODE 3510-FP-P
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