ATTORNEYS AT LAW

February 25,2015

VIA ELECTRONIC FILING

U.S. Department of Transportation

1200 New Jersey Ave. S.E.

Washington, DC 20590

Re: Family Assistance Plan of Air Caledonie International S.A.

Docket OST-1998-3304

Dear Sir or Madam:

Enclosed please find the Family Assistance Plan of Air Caledonie International SA (Aircalin).

The enclosed plan describes procedures that comply with the requirements of the Foreign Air

Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment

and Reform Act for the 21st Century (AIR-21) and the Vision 100-Century of Aviation

Reauthorization Act. Aircalin currently serves the U.S. market solely via codeshare service and

does not operate its own aircraft to the United States. Aircalin has contracted with Kenyon

International Emergency Services, Inc. to provide services in support of the enclosed plan. The

procedures described herein will be implemented in the event Aircalin begins operating its own

aircraft to the United States and one of those aircraft is involved in an accident in the United

States of America where there is a major loss of life.

This information along with a 24-hour emergency number will also be submitted to the National

Transportation Safety Board under separate cover.

Regards,

Evelyn D. Sahr

Drew M. Derco

Counsel for Air Caledonie International S.A.

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AIR CALEDONIE INTERNATIONAL SA

FAMILY ASSISTANCE PLAN

Pursuant to the requirements of the Aviation Disaster Family Act, 49 U.S.C. S 1136, and the

Foreign Air Carrier Family Support Act, 49 U.S.c. S 41313, Air Caledonie International SA

(Aircalin) has established a Family Assistance Plan. The Family Assistance Plan (plan) shall be

implemented in the event of an accident in the United States of America involving an aircraft

operated by Aircalin where there is a major loss of life. Aircalin is a Foreign Air Carrier

specializing in the transportation of persons, property and mail.

1. Aircalin will provide equal treatment of the families of revenue and nonrevenue

passengers.

2. Telephone Number - In the event of an aviation disaster Aircalin will establish a toll free

telephone number in the United States for the purposes of receiving accident related calls.

The phone number will be provided to the media in the event of a qualified accident.

Aircalin has contracted with Kenyon International Emergency Services, Inc. to provide

services in support of Call Center requirements.

a) Aircalin will immediately notify the Kenyon Call Center when an accident has

occurred.

b) The Kenyon Call Center will activate a toll-free telephone number that has been

designated specifically for public inquiries regarding the accident.

c) Upon activation, the Kenyon Call Center will:

1) Advise call center personnef that the toll-free number has been activated and to

prepare to begin answering telephone calls.

2) Advise Aircalin the toll-free number has been activated and is ready for

publication to the media.

3. Aircalin will compile a preliminary list of passengers based upon the best information

available. Upon request, this list of passenger (verified or unverified) will be provided to

the National Transportation Safety Board Director of Family Support Services.

4. Aircalin will provide notification to families of the passengers involved in the

accident as soon as practicable after the passenger has been identified. No passenger

names shall be released to the media or public notice provided until Aircalin has

verified that the passenger was on board the flight and provided notice to the passenger's

family. Upon request of the family of a passenger, Aircalin will inform the family of

whether the passenger's name appeared on a preliminary passenger manifest for the flight

involved in the accident.
Aircalin has contracted with Kenyon International Emergency Services, Inc. to provide

services support to notification requirements.

a) As each name on the manifest is verified, the passenger's name will be assigned to a

trained team member who will be responsible for notifYingthe family.

b) Sources of information team members may use to obtain family member contact

information include:

I) Travel agency phone numbers

2) Inbound phone calls

3) Passport information

5. It is the responsibility of the National Transportation Safety Board, medical examiner,

coroner or other designated authority to facilitate, recover and identifYany fatally injured

passengers. Aircalin shall comply with the directives of these authorities and will consult

with the family of each passenger regarding their wishes as to the disposition of any

remains or effects that are in possession or control of Aircalin. Aircalin has contracted

with Kenyon International Emergency Services Inc. to provide services in support of all

human remains and personal effects issues.

6. Aircalin shall provide assistance to family members of any passenger with

accommodations, travel and meals in traveling to site of the accident. Aircalin has

contracted with Kenyon International Services Inc. to provide assistance to family

members.

7. Any possessions, regardless of condition, requested by a passenger's family that are in

the control of Aircalin shall be returned to the passenger's family unless they are needed

in connection with the accident investigation or criminal investigation. Any unclaimed

.possessions within the control of Aircalin shall be retained for a period of at least 18

months. Aircalin, or a qualified contractor, will create an inventory of any unclaimed

possessions. Aircalin has contracted with Kenyon International Emergency Services Inc.

to provide services in support of all personal effects issues.

8. Aircalin will consult the family of each passenger before the construction of any

monument to the passengers is built in the United States.

9. Aircalin will work with the NTSB-designated independent organization (the Red Cross)

on an ongoing basis to ensure that families of passengers receive an appropriate level of

services and assistance following an accident. Aircalin will provide reasonable

compensation to the independent organization for any services provided.

10. Aircalin will commit sufficient personnel and finances for the execution of this plan.

II. Aircalin will provide adequate training to its employees and agents so as to meet the

needs of survivors and family members follmving an accident. Aircalin has contracted

with Kenyon International Services Inc., for the provision of trained volunteers for

assistance to family members.
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12. In the event that Aircalin volunteers assistance to. United States citizens withiri the

United States for an aircraft accident outside of the United States involving a major loss

of life, Aircalin will consult the NTSB and the U.S. Department of States in rendering

such assistance.

13. In the event of an accident that results in significant damage to a manmade structure or

other property on the ground that is not government owned, Aircalin will promptly

provide notice, in writing, directly to the owner of the property about liability for

property damage and means of obtaining compensation. At a minimum, this written

notice will advise the owner (i) to contact the insl!rer of the property as a authoritative

source for information about coverage and compensation; (ii) to not rely on unofficial

information from Aircalin representatives about compensation by Aircalin for

accident site property damage; and (iii) to obtain photographic or other detailed evidence

of property damage as soon as possible after the accident, consistent with restrictions on

access to the accident site.

14. In the event the National Transportation Safety Board holds a public hearing regarding or

comparable proceeding at a location greater than 80 miles from the aCCidentsite, Aircalin

will ensure that the proceeding is made available simultaneously by electronic means at a

location open to the public at both the origin city and destination city of its flight if that

city is located in the United States.

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