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# 8?~".,,9rif:!;:::~!::!LA~ LLC. Catering to: Adventurous Vacationers'" Photographers'" Fishermen '* 

### Hunters Radio-phone; (360) 79')-3250 Shannon, J".h & Luke Randall Fax: (206) 260-9390 FO\1nd.,r<: & Operator" E-mail:**re~ervati(}ns(Q.afogt1aklodg**...com Weh.it(': ""V'W.afognaklodge.com



### Kevin Adams, Department o/Transportation. Washington, DC

Hello 

### Mr. Adams, DOT

- OST -2000

- 

### 6945

- 0116 

### RE: Kodiak Eleven Water 

### Stop Route 

# /

We have writtenyou inyearspast in support of IslandAir's bid for the Essential Air service contract, known locally as "the mail-plane"_ It is ourpleasure 10 restate their superior qualifications for doing this job.
First, when compared to ServantAir's Cessna-206 on amphihious-floats (paYload of275#), IslandAir has the only equipment that will do thejob. With both a Cessna206 (payload 0/640#) for the light loads and the DeHavilland "Beaver" (payload of 1,200#) for the heavier loads, they have hadnoproblems delivering all the considerable loads of mail, cargo and passengers that are generated for our water-stop. Secondly, their staff is knowledgeable and experiencedbecause they are treated well by management and they, in turn, radiate the same respectfUl attitude towards the public which they serve so well. Customers, in turn,flel this in every aspect of dealing with IslandAir. Everyone (management, staff and customers) goes the extra-mile so an ideal community environment is created
By contrast. when ServantAir hadthe Essential Services contract severalyears ago, using an under-sized floatplane then too, they gl!!1!J.. couldn '( haul our 

### foil loads of mail,freight 

### & passengers so those items would just have to wait until the next scheduled once!week delivery as they wouldnot make an additional run to get the 

### foil load to its destination. They said they were only being paid to make a single trip. This resulted in complete havoc as we couldn't get our supplies into our remote location to run our business, in a timely manner. Wefound Servant Air's attitude was very anti-customer on another specific occasion when we hadto cancel a 

### group of hunters because ServantAir didn 

### "I want to put their floatplane in the water, despite good flying conditions. Therefore, at the last minute, 1 

### had to contact the hunters while they were about to board their flight in their home-town, bound our way. 

### This destroyedour guests' vacation and we hiui employees to

### pay Without the expected customers, despite reservations having been corifirmed a f},\ 

## J>



# , )month in 

### advance. Servant

### Air lost 

### all our foture business. 

### It was beyond 

### belief that they'd conduct business in 

### that manner. In general, they do not have a goodreputation within the Kodiak Islands community because of 

### acts andattitudes such as 

### the qjorementioned By comparison, when IslandAir 

### has morepa<;sengers, mail &lor cargo than either of theirplanes can 

### carry in a single load, they add extra-sections and keep flying until everything is completed They trulyput their customers first. Is there any other way to 

### do business in

### America and remain in business???



### We are surprised

### that ServantAir wouldeven enter the bidding arena with their dismal equipment andattitude, 

### in anticipation of anyone within 

### the KodiakIslands supporting them. Cordially,

Shannon Randall, Afognak 

### Wilderness Lodge.