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1 IN THE COURT OF APPEALS OF THE STATE OF NEW MEXICO

2 IN THE MATTER OF THE PROTEST OF 

3 SOUTHWEST MOBILE SERVICE AND

4 RICHARD CAMERON,

5 SOUTHWEST MOBILE SERVICE and

6 RICHARD CAMERON, 

7 Protestants-Appellants,

8 v. NO. 34,551 

9 NEW MEXICO TAXATION AND REVENUE

10 DEPARTMENT, 

11 Respondent-Appellee.

12 APPEAL FROM THE N.M. TAXATION AND REVENUE DEPARTMENT

13 Dee Dee Hoxie, Hearing Officer

14 Denise Thomas Law P.C.

15 Denise M. Thomas 

16 Santa Fe, NM

17 Sanders Law P.C.

18 Tracy T. Sanders

19 Santa Fe, NM

20 for Appellants

21 Hector H. Balderas, Attorney General

22 Elena Romero Morgan, Special Assistant Attorney General 
2

1 Santa Fe, NM

2 for Appellee

3 MEMORANDUM OPINION

4 BUSTAMANTE, Judge.

5 {1} Southwest Mobile Service and its owner, Richard Cameron (Cameron),

6 protested the New Mexico Taxation and Revenue Department’s assessment of gross

7 receipts taxes based on services that Southwest Mobile sold to an out-of-state buyer.

8 The hearing officer denied their protest of these taxes, and Southwest Mobile and

9 Cameron appeal. We reverse. 

10 BACKGROUND

11 {2} Because an understanding of the relevant tax certificates is critical to providing

12 context for the facts here, we begin with an overview of those certificates. “For the

13 privilege of engaging in business, an excise tax equal to five and one-eighth percent

14 of gross receipts is imposed on any person engaging in business in New Mexico.”

15 NMSA 1978, § 7-9-4(A) (2010). This tax is known as the “gross receipts tax.” Section

16 7-9-4(B). However, sellers in New Mexico may deduct receipts from the sale of

17 services to an out-of-state buyer from their taxes if the buyer provides to the seller a

18 certificate stating that the transaction is nontaxable. NMSA 1978, § 7-9-57(A) (2000).

19 Two types of such certificates are at issue here: the “nontaxable transaction
3

1 certificate” or NTTC, and the “multijurisdictional uniform sales and use tax

2 certificate,” or MTC. See NMSA 1978, § 7-9-43 (2011); NMSA 1978, § 7-5-1 (1967)

3 (enacting the Multistate Tax Compact). There are ten types of NTTCs, including type

4 2 NTTCs (for purchases of tangible personal property) and Type 5 NTTCs (for

5 purchases of services). See 3.2.201.8(C) NMAC (stating that different types of NTTCs

6 are issued). To obtain an NTTC, a buyer must register with the Department and apply

7 for an NTTC. 3.2.201.9 NMAC. The Department may decline to issue NTTCs to a

8 buyer if the buyer does not comply with the Department’s requirements. See NMSA

9 1978, § 7-9-44 (2001). Section 7-9-43(A) includes a good faith provision permitting

10 a seller to rely on the buyer’s NTTC in certain circumstances. This provision is

11 discussed further below. 

12 {3} MTCs are promulgated by the Multistate Tax Commission. See Multistate Tax

13 Commission, http://www.mtc.gov/Resources/Uniform-Sales-Use-Tax-Exemption14 Certificate; § 7-5-1. “In order to coordinate and facilitate the collection of taxes from

15 . . . national corporations, New Mexico executed . . . [the] Multistate Tax Compact

16 (the Compact) with several other states, which established the Multistate Tax

17 Commission.” Siemens Energy & Automation, Inc. v. N.M. Taxation & Revenue

18 Dep’t, 1994-NMCA-173, ¶ 1, 119 N.M. 316, 889 P.2d 1238. “The Multistate Tax

19 Commission, in cooperation with various states and taxpayers, . . . created [the MTC,

20 which] is filled out by buyers claiming sales tax exemptions and is maintained on file
4

1 by sellers.” Id. ¶ 7 (internal quotation marks and citation omitted). “[An] MTC . . . ,

2 like a[n] . . . NTTC[], is delivered by the purchaser to the seller as the documentation

3 required to support the exclusion of the sale from local sales or gross receipts tax.” Id.

4 Each state is entitled to specify the conditions under which it will accept an MTC.

5 Multistate Tax Commission, FAQ Uniform Sales and Use Tax Certificate,

6 http://www.mtc.gov/Resources/Uniform-Sales-Use-Tax-Exemption-Certificate/FAQ7 Uniform-Sales-and-Use-Tax-Certificate#B14 (“The applicable state will determine

8 whether a certificate is acceptable for the purpose of demonstrating that sales tax was

9 properly exempted.”). New Mexico will accept an MTC only from buyers not required

10 to be registered with the Department and only for purchase of tangible personal

11 property. Section 7-9-43(A); 3.2.201.13 NMAC. Like the statute governing NTTCs,

12 the Compact includes a good faith provision permitting the seller to deduct its sales

13 based on the buyer’s MTC. This provision is discussed further below. 

14 {4} With this background in mind, we turn to the facts leading to this appeal. They

15 are largely undisputed. Southwest Mobile is owned and operated as a sole

16 proprietorship by Cameron. It provides vehicle maintenance and cleaning services for

17 United Parcel Service (UPS) vehicles pursuant to contracts with UPS Oasis Supply

18 Corporation (Oasis), the procurement contractor for UPS, and has done so since 2001.

19 Southwest Mobile provided Oasis these services in New Mexico, Utah, Wyoming, and
5

1 Idaho. The present appeal pertains to taxes related to services provided in New

2 Mexico from 2002 through 2008. 

3 {5} Near the beginning of Southwest Mobile’s relationship with Oasis, Oasis

4 provided a letter stating that “[Oasis] is classified in your state as a ‘Reseller’ of most

5 products and services. Therefore, no sales tax is to be charged on these transactions.”

6 Oasis also provided to Southwest Mobile an MTC. The MTC includes a statement that

7 “[t]he issuer and the recipient have the responsibility of determining the proper use

8 of this certificate under applicable laws in each state, as these may change from time

9 to time.” By signing the MTC, Oasis certified that “if any property or service so

10 purchased tax free is used or consumed by the firm as to make it subject to a Sales or

11 Use Tax we will pay the tax due directly to the proper taxing authority when state law

12 so provides or inform the seller for added tax billing.” Southwest Mobile now

13 acknowledges that the MTC was not the correct certificate because Southwest Mobile

14 was selling services to Oasis, not tangible goods, and Oasis was registered in New

15 Mexico. Instead, Oasis should have issued a Type 5 NTTC to Southwest Mobile. Over

16 the course of their relationship, Oasis issued multiple letters and MTCs to Southwest

17 Mobile stating that it would pay any taxes due on its purchases. Consistent with its

18 certification on the MTCs, Oasis paid the gross receipts taxes due on the services

19 purchased from Southwest Mobile. 
1 19 The penalties ($58,851.70) were later abated.

6

1 {6} In 2008 the Department initiated an audit for the period from 2002 to 2008. At

2 a meeting between Southwest Mobile staff and the Department’s auditor, the auditor

3 gave Cameron a “[sixty]-day letter,” which advised him that “Section 7-9-43 . . .

4 requires that . . . New Mexico NTTCs (or other required documentation) be in your

5 possession within sixty (60) days from the date this notice is given to your firm or

6 organization.” The letter warned that “[i]f the above listed required documentation is

7 not . . . delivered or mailed to the auditor within sixty (60) days from the date of this

8 notice, deductions previously claimed relating to that documentation will be

9 disallowed.” Cameron entrusted the response to the audit to Southwest Mobile’s

10 accountant and the accountant repeatedly assured Cameron that “the necessary

11 documents were being obtained.” However, the accountant did not obtain an NTTC

12 within the deadline and the Department assessed taxes, penalties, and interest of

$504,931.821 13 against Southwest Mobile. The hearing officer found that Cameron did

14 not realize the right documents were not filed until after the assessment was made and

15 the protest filed. After the assessment, and as soon as he learned that an NTTC was

16 required, Cameron requested one from Oasis, which provided a proper NTTC to

17 Cameron on February 2, 2009. The auditor rejected the NTTC on the ground that it

18 was not dated within or prior to the sixty-day deadline stated in the sixty-day letter.
7

1 Oasis then provided a backdated NTTC on April 2, 2009, but this too was rejected

2 because “its execution to [Southwest Mobile] was after the [sixty]-day deadline.” 

3 {7} Southwest Mobile protested the tax assessment. A two-day hearing was held.

4 At the hearing, the Department “conceded that [Southwest Mobile] would have been

5 able to deduct the sales to Oasis from [its] gross receipts if [it] had obtained the NTTC

6 within the [sixty]-day deadline.” It also conceded that “the MTC would have allowed

7 [Southwest Mobile] to deduct [its] sales to Oasis from [its] gross receipts if [it] were

8 selling tangible property rather than services.” Southwest Mobile argued that it had

9 timely accepted the MTCs in good faith and that the MTCs should serve as evidence

10 that it was entitled to the deduction. The hearing officer found that Southwest Mobile

11 had accepted the MTCs in good faith. However, she ultimately concluded that the

12 good faith provision in the Compact did not apply and that Southwest Mobile had not

13 overcome the presumption of correctness accorded the Department’s assessment of

14 taxes, and denied the protest of gross receipts taxes. This appeal followed. 

15 DISCUSSION

16 {8} Southwest Mobile makes three arguments which we consolidate into two. First,

17 it maintains that it is entitled to a deduction because it accepted the MTCs in good

18 faith and because an MTC is, or should be, treated like an NTTC. Second, it contends

19 that “[t]his Court should equitably estop the Department from assessing the gross

20 receipts tax in this case as justice demands it.” Because we conclude that the good
8

1 faith provision applies here, we do not reach Southwest Mobile’s equitable estoppel

2 argument. 

3 {9} Beginning with the presumption that the Department’s tax assessment was

4 correct, we may reverse the hearing officer’s decision only if it is “(1) arbitrary,

5 capricious or an abuse of discretion; (2) not supported by substantial evidence in the

6 record; or (3) otherwise not in accordance with the law.” ITT Educ. Servs. Inc. v.

7 Taxation & Revenue Dep’t, 1998-NMCA-078, ¶ 4, 125 N.M. 244, 959 P.2d 969

8 (internal quotation marks and citation omitted); NMSA 1978, § 7-1-17(C) (2007)

9 (“Any assessment of taxes or demand for payment made by the department is

10 presumed to be correct.”). “Under [the whole record review] standard, we view the

11 evidence presented at trial in the light most favorable to the . . . findings entered below

12 and determine whether the [hearing officer], in rendering [her] decision, correctly

13 applied the law to the facts.” Trujillo v. City of Albuquerque, 1993-NMCA-114, ¶ 13,

14 116 N.M. 640, 866 P.2d 368.

15 {10} Section 7-9-43(A) provides:

16 When the seller or lessor accepts a[n NTTC] within the required time

17 and in good faith that the buyer or lessee will employ the property or

18 service transferred in a nontaxable manner, the properly executed

19 nontaxable transaction certificate shall be conclusive evidence, and the

20 only material evidence, that the proceeds from the transaction are

21 deductible from the seller’s or lessor’s gross receipts.
9

1 {11} In Leaco Rural Tel. Coop., Inc. v. Bureau of Revenue, this Court stated that an

2 NTTC becomes conclusive evidence of deductibility when a properly completed and

3 signed NTTC is timely accepted in good faith. 1974-NMCA-076, ¶ 15, 86 N.M. 629,

4 526 P.2d 426. In that case, Leaco’s deductions were disallowed, not because of a

5 failure of any of these three conditions, but because the NTTCs were “improperly

6 issued.” Id. ¶ 16 (internal quotation marks omitted). The Court held that “deduction[s]

7 based on NTTCs held in compliance with [what is now Section 7-9-43(A) are] not

8 conditioned upon proper issuance of the NTTC.” Id. ¶ 20. It went on, “Whether the

9 NTTC has been properly issued is a matter between the [Department] and the one who

10 issues the NTTC.” Id. Thus, although Leaco’s sales were not actually deductible “in

11 the first instance,” and hence the buyer improperly issued NTTCs to Leaco, once

12 Leaco accepted the NTTCs in good faith, it was protected from tax liability under the

13 good faith provision in Section 7-9-43(A). Id. ¶ 22; see Cont’l Inn of Albuquerque,

14 Inc. v. N.M. Taxation & Revenue Dep’t, 1992-NMCA-030, ¶ 12, 113 N.M. 588, 829

15 P.2d 946 (applying Leaco). 

16 {12} The Compact also includes a good faith provision titled “Exemption

17 Certificates, Vendors May Rely.” Section 7-5-1, art. V, § 2 reads: 

18 Whenever a vendor receives and accepts in good faith from a purchaser

19 a resale or other exemption certificate or other written evidence of

20 exemption authorized by the appropriate state or subdivision taxing

21 authority, the vendor shall be relieved of liability for a sales or use tax

22 with respect to the transaction.
10

1 {13} Like Section 7-9-43(A), “[t]his provision has been interpreted to offer a seller

2 who accepts such a certificate in good faith a safe harbor that provides absolute relief

3 from sales tax liability irrespective of whether the underlying transaction qualified for

4 an exemption.” Siemens, 1994-NMCA-173, ¶ 15. The seller’s good faith “may rest

5 solely upon the representations made by the buyer in the exemption certificate, as such

6 reliance fulfills the function of exemption certificates.” Id. (internal quotation marks

7 and citation omitted). The Siemens Court noted that these qualities of the MTC good

8 faith provision are “virtually identical to this Court’s treatment of NTTCs, which serve

9 the same purpose in intrastate transactions that are served by MTCs for interstate

10 [transactions].” Id. ¶ 16 (citing Cont’l Inn, 1992-NMCA-030, ¶ 12, which addressed

11 good faith in the acceptance of NTTCs). 

12 {14} Our review of the statutes and cases construing the good faith provisions leads

13 us to conclude that Southwest Mobile’s acceptance of the MTCs falls within the good

14 faith provision in Article V, Section 2 of the Compact. See Section 7-5-1. We are not

15 persuaded by the Department’s arguments to the contrary. 

16 {15} First, the Department argues that “[s]ince the MTC did not apply to Southwest

17 [Mobile’s] transaction at all, it is not eligible for the good faith provision in [the

18 Compact].” The hearing officer appears to have based its decision on similar

19 reasoning, i.e., that because the Department had not authorized the use of MTCs for

20 taxable services, the good faith provision did not apply. See § 7-5-1, art. V, § 2
11

1 (“Whenever a vendor receives and accepts in good faith from a purchaser a resale or

2 other exemption certificate . . . authorized by the appropriate state.” (emphasis

3 added)). Essentially, the argument is that because no MTC should have been issued

4 for Southwest Mobile’s services, Southwest Mobile’s acceptance of the MTC does not

5 fall within Article V, Section 2 at all. This interpretation would gut the good faith

6 exception altogether. As a hearing officer in an earlier similar case wrote, 

7 [I]f the good faith safe harbor only applied to instances where the buyer

8 timely executed a proper type of NTTC to a seller-taxpayer for a

9 legitimately [deductible] transaction, a seller-taxpayer would have

10 already qualified for the deduction . . . without ever having to consider

11 that statute’s safe harbor provision. In other words, there would be no

12 purpose in creating a good faith, safe harbor exception . . . if the only

13 way a taxpayer could ever qualify for the exception is by otherwise

14 satisfying the statute’s primary NTTC requirements. 

15 In re Protest of Case Manager to Assessment Issued Under Letter ID No.

16 L0767748416, Dec. No. 13-12, 15 (May 15, 2013), available at

17 http://www.tax.newmexico.gov/tax-decisions-orders.aspx. In Leaco, the good faith

18 provision applied to permit a deduction even when the underlying transaction was in

19 fact taxable. 1974-NMCA-076, ¶ 22. The responsibility for submitting the wrong form

20 was placed on the buyer, not on the seller. See id. ¶ 20 (“Whether the NTTC has been

21 properly issued is a matter between the [Department] and the one who issues the

22 NTTC.”). The situation here is more mundane than in Leaco, because the parties agree

23 that the transactions would have been deductible if only the correct form had been
12

1 used. If the good faith provision applied to the facts in Leaco, we see no reason why

2 it would not apply here. 

3 {16} Next, seeming to acknowledge that if Southwest Mobile had received an NTTC

4 that was improper in some way the good faith provision would apply, the Department

5 seems to argue that there should not be a good faith exception for acceptance of MTCs

6 because the Department does not have “authority” over a buyer under the MTC, and,

7 consequently, “[i]t cannot require the buyer to provide information or examine its tax

8 records” and may address non-compliant buyers only by reporting them to the

9 Multistate Tax Commission. The Department does not provide citations to support

10 these contentions. Even if the Department’s authority over buyers issuing MTCs is

11 limited under the Compact, any such limitation does not alter the applicability of the

12 good faith provision. The Department’s argument is essentially a policy position. But

13 the Legislature indicated a contrary policy when it adopted the good faith provision

14 along with all the other terms of the Compact. “It is . . . a cardinal rule of construction

15 that, where possible, effect must be given to every part of a statute.” State ex rel.

16 Clinton Realty Co. v. Scarborough, 1967-NMSC-152, ¶ 9, 78 N.M. 132, 429 P.2d

17 330; see Baker v. Hedstrom, 2013-NMSC-043, ¶ 24, 309 P.3d 1047 (“[Appellate

18 courts] must interpret a statute so as to avoid rendering the Legislature’s language

19 superfluous.”). We therefore assume that the Legislature intended the good faith

20 provision to apply to out-of-state buyers. Any quarrel the Department has with the
13

1 extent of its ability to monitor buyers issuing MTCs under the Compact is best

2 addressed with that body.

3 {17} Moreover, the Department’s argument does not apply to the facts here. The

4 parties agree that Oasis was required to and in fact did register with the Department.

5 Indeed, Oasis prepared a proper NTTC, issued by the Department, on request by

6 Southwest Mobile. Oasis did not dispute that it owed taxes and the hearing officer

7 found that Oasis had “paid the New Mexico gross receipts tax on its resales of

8 [Southwest Mobile’s] services.” These facts establish that Oasis was subject to the

9 Department’s authority in all ways material to the transactions at issue. The fact that

10 Oasis prepared the wrong form for Southwest Mobile does not outweigh these other

11 facts. See N.M. Taxation & Revenue Dep’t v. Maestas, No. 32,940, mem op. ¶ 8 (N.M.

12 Ct. App. Apr. 29, 2015), cert. denied 2015-NMCERT-006, 367 P.3d 850 (“[T]he

13 Department appears to be arguing that [the t]axpayer’s deduction that is otherwise

14 allowable, should be disallowed here because [the t]axpayer had the wrong form at the

15 right time and the right form at the wrong time. This argument exalts form over

16 substance.”) 

17 {18} Finally, the Department briefly argues that Southwest Mobile did not act in

18 good faith because it “could have been determined [that the MTC was not the proper

19 form] by simply reading the MTC form which sets out in plain language the

20 limitations of the MTC.” We defer to the hearing officer’s finding of fact on this issue
14

1 because it is supported by the evidence. See Trujillo, 1993-NMCA-114, ¶ 13 (“Under

2 [the whole record review] standard, we view the evidence presented at trial in the light

3 most favorable to the . . . findings entered below[.]”). The hearing officer found that

4 “[Southwest Mobile] believed that its sales in New Mexico were not subject to the

5 gross receipts tax based on the MTCs provided, the representations made by Oasis,

6 and the advice of its accountant, who was a CPA.” She also found that Southwest

7 Mobile “accepted the MTCs in good faith.” In spite of the language on the MTCs,

8 these findings are supported by Cameron’s testimony at the hearing. 

9 CONCLUSION

10 {19} We conclude that the hearing officer’s decision that the Compact’s good faith

11 provision did not apply here was a misapplication of law. Southwest Mobile timely

12 accepted the MTC in good faith consistent with Article V, Section 2 of the Compact.

13 Consequently, we reverse the hearing officer’s decision. 

14 {20} IT IS SO ORDERED. 

15 

16 MICHAEL D. BUSTAMANTE, Judge

17 WE CONCUR:

18 __________________________________

19 RODERICK T. KENNEDY, Judge
15

1 __________________________________

2 STEPHEN G. FRENCH, Judge