ATTORNEYS AT LAW

February 25,2015 VIA ELECTRONIC FILING U.S. Department ofTransportation 1200New Jersey Ave. S.E. Washington, DC 20590

Re: Family Assistance Plan ofAir Caledonie International S.A. Docket OST-1998-3304

Dear SirorMadam: Enclosed please findthe Family Assistance Plan ofAir Caledonie International SA (Aircalin). The enclosed plan describes procedures that comply with therequirements ofthe Foreign Air Carrier Family Support Act of 1997, as amended by theWendell H. Ford Aviation Investment and Reform Act forthe 21st Century (AIR-21) and theVision 100-Century ofAviation Reauthorization Act. Aircalin currently serves the U.S. market solely viacodeshare service and does not operate its own aircraftto the United States. Aircalin has contracted with Kenyon International Emergency Services, Inc. toprovide services in support ofthe enclosed plan. The procedures described herein will be implemented inthe eventAircalin begins operating its own aircraft to the United States andone ofthose aircraftis involved in an accident inthe United States ofAmerica where there is amajor loss oflife. This information along with a24-hour emergency number will also be submitted to the National Transportation Safety Board under separate cover. Regards,

Evelyn D. Sahr Drew M. Derco Counsel for AirCaledonie International S.A. . !AIR CALEDONIE INTERNATIONAL SA FAMILY ASSISTANCE PLAN

Pursuant to the requirements of the Aviation Disaster Family Act, 49 U.S.C. 

## S 1136, and the Foreign Air Carrier Family Support Act, 49 U.S.c. 

## S 41313, Air Caledonie International SA (Aircalin) has established a Family Assistance Plan. The Family Assistance Plan (plan) shall be implemented in the event of an accident in the United States of America involving an aircraft operated by Aircalin where there is a major loss of life. Aircalin is a Foreign Air Carrier specializing inthetransportation ofpersons, property andmail. 1. Aircalin will provide equal treatment of the families of revenue and nonrevenue passengers. 2. Telephone Number

- Inthe event ofan aviation disaster Aircalin will establish atoll free telephone number inthe United States forthepurposes ofreceiving accidentrelated calls. The phone number will be provided to the media in the event of a qualified accident. Aircalin has contracted with Kenyon International Emergency Services, Inc. to provide services in support ofCall Centerrequirements. a) Aircalin will immediately notify the Kenyon Call Center when an accident has occurred. b) The Kenyon Call Center will activate a toll-free telephone number that has been designated specifically forpublic inquiries regarding the accident. c) Upon activation, the Kenyon Call Centerwill: 1)Advise call centerpersonnefthatthe toll-free number has been activated and to prepareto begin answering telephone calls. 2) Advise Aircalin the toll-free number has been activated and is ready for publication to the media. 3. Aircalin will compile a preliminary list of passengers based upon the best information available. Upon request, this list ofpassenger (verified orunverified) will beprovided to the National Transportation SafetyBoard Director ofFamily Support Services. 4. Aircalin will provide notification to families of the passengers involved in the accident as soon as practicable after the passenger has been identified. No passenger names shall be released to the media or public notice provided until Aircalin has verified thatthe passenger was onboard the flight andprovided notice to the passenger's family. Upon request of the family of a passenger, Aircalin will inform the family of whether thepassenger's name appeared on apreliminary passenger manifest forthe flight involved inthe accident.Aircalin has contracted with Kenyon International Emergency Services, Inc. to provide services support to notification requirements. a) As each name on the manifest is verified, the passenger's name will be assigned to a trained teammember who will beresponsible fornotifYingthe family. b) Sources of information team members may use to obtain family member contact information include: I) Travel agencyphone numbers 2) Inbound phone calls 3) Passport information 5. It is the responsibility of the National Transportation Safety Board, medical examiner, coroner or other designated authority to facilitate, recover and identifYany fatally injured passengers. Aircalin shall comply withthe directives ofthese authorities and will consult with the family of each passenger regarding their wishes as to the disposition of any remains or effects that are in possession or control ofAircalin. Aircalin has contracted with Kenyon International Emergency Services Inc. to provide services in support of all human remains andpersonal effects issues. 6. Aircalin shall provide assistance to family members of any passenger with accommodations, travel and meals in traveling to site of the accident. Aircalin has contracted with Kenyon International Services Inc. to provide assistance to family members. 7. Any possessions, regardless of condition, requested by a passenger's family that are in the control ofAircalin shallbereturned to thepassenger's family unless they are needed in connection with the accident investigation or criminal investigation. Any unclaimed

.possessions within the control of Aircalin shall be retained for a period of at least 18 months. Aircalin, or a qualified contractor, will create an inventory of any unclaimed possessions. Aircalin has contracted with Kenyon International Emergency Services Inc. to provide services in support ofallpersonal effects issues. 8. Aircalin will consult the family of each passenger before the construction of any monument to thepassengers isbuilt inthe United States. 9. Aircalin will work withthe NTSB-designated independent organization (theRed Cross) on an ongoing basis to ensure that families ofpassengers receive an appropriate level of services and assistance following an accident. Aircalin will provide reasonable compensation to the independent organization for any services provided. 10. Aircalin will commit sufficientpersonnel and finances forthe execution ofthis plan. II. Aircalin will provide adequate training to its employees and agents so as to meet the needs of survivors and family members follmving an accident. Aircalin has contracted with Kenyon International Services Inc., for the provision of trained volunteers for assistance to familymembers.r 12. In the event that Aircalin volunteers assistance to. United States citizens withiri the United States for an aircraft accident outside ofthe United States involving a major loss of life, Aircalin will consult the NTSB and the U.S. Department of States in rendering suchassistance. 13. In the event of an accident that results in significant damage to amanmade structure or other property on the ground that is not government owned, Aircalin will promptly provide notice, in writing, directly to the owner of the property about liability for property damage and means of obtaining compensation. At a minimum, this written notice will advise the owner (i)to contactthe insl!reroftheproperty as a authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information from Aircalin representatives about compensation by Aircalin for accident site property damage; and (iii) to obtain photographic orother detailed evidence ofproperty damage as soon as possible afterthe accident, consistent with restrictions on access to the accident site. 14. Inthe event the National Transportation SafetyBoard holds apublic hearing regarding or comparable proceeding at alocation greaterthan 80miles fromthe aCCidentsite, Aircalin will ensure that theproceeding is made available simultaneously by electronic means at a location open to the public atboth the origin city and destination city of its flight ifthat cityis located in theUnited States.

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