<PAGE>

                                                                    EXHIBIT 10.4

Severance Arrangement between the Company and Mr. R. Glath dated November 27,
2000.

November 27,  2000

Mr. Raymond  Glath,
710 Herrick Ct.,
Katy, Texas  77450
U.S.

Dear Ray:

Re:   Severance Arrangement


This letter will confirm our mutual understanding with respect to the severance
arrangements we have made in connection with the termination of your employment.

  1.  Your termination will be effective immediately.

  2.  PCsupport.com, Inc, ("the Company") will pay you one month's of base
      salary as severance pay. This payment will be made in a lump sum no later
      than ten days after you sign this letter of agreement. In addition, the
      Company will pay your salary and vacation time accrued up to the date of
      this letter.

  3.  You and your family members are eligible to continue your group health
      insurance coverage in accordance with the federal COBRA law. Information
      about your rights under this law and forms for electing continuation
      coverage will be provided to you under separate cover. If you, or any of
      your family members elect to continue this coverage, you will be
      responsible for all the premium payments.

  4.  The Company shall deduct from the payments described in paragraphs 2 and 3
      above any withholding taxes and similar required or authorized deductions.

  5.  The Company will pay for continuation of your Life and A. D. & D. benefit,
      its current Canus Group Insurance Plan, for one month to December 27,
      2000. Your long-term disability benefit terminates today. You have the
      option to convert to an individual Life Insurance policy. However, you
      must exercise this option within 31 days of today's date. Contact Rhonda
      Simmons at Great West Life Assurance Company at (604) 331-2421 if you wish
      to pursue this.

  6.  We will vest all 5,000 options, which will be awarded to you promptly
      after the Company's annual shareholder meeting on December 11, 2000. You
      will have five years to exercise these options.

  7.  Of the 100,000 common shares of PCsupport.com which comprise the Second
      Tranche, as specified in the Asset Purchase Agreement, we will send you
      50,000 shares and keep the balance.

  8.  PCsupport.com will retain an exclusive license to the PC Thermometer, "1st
      Cav", and "early bird".

  9.  PCsupport.com will return ownership of the Vi-Spy technology to Tavisco,
      and will retain a non-exclusive, non-revocable, royalty-free license to
      use, modify, market, sub-license, and otherwise exploit Vi-Spy.

  10. PCsupport.com will return ownership of the Tavisco name and all Tavisco
      URLs to Tavisco.

  11. You understand and agree that the Company's confidential information
      belongs exclusively to the Company and that the confidential information
      of the Company's customers or of other organizations with which the
      Company does business remains their exclusive property. You agree that you
      will not use or disclose any such confidential information, whether for
      your benefit or for the benefit of another, and that you will hold and
<PAGE>

      treat such information as confidential information, unless you have
      specific prior written authorization from the Company to disclose it. You
      further understand and agree that your Non Disclosure Agreement with the
      Company, shall remain in full force and effect following your termination
      of employment.

  12. Please return to the Company, all documents, tapes, notes and other
      information or materials (and all copies) in your possession which contain
      confidential information, whether relating to the Company or any of its
      customers or other organizations. You will also return to the Company any
      and all other documents, tapes, notes and other information or material
      (and all copies) in your possession relating to the Company's business or
      which are the property of the Company. You will cooperate with the Company
      in carrying out the normal employee check out procedure, providing for
      such matters as the return of any equipment or other Company property that
      may have been assigned to you.

  13. This letter contains the entire agreement between you and the Company (and
      supersedes any prior communication, written or oral) with respect to your
      employment by the Company and the termination of such employment, and with
      respect to all matters pertaining hereto. This letter shall be in complete
      and final settlement of any and all causes of action or claims that you
      have had, now have or may now have, in any way related to or arising out
      of or in connection with such employment and/or its termination or
      pursuant to any federal, state or local employment laws, regulations,
      executive orders or other requirements. In consideration of the severance
      pay that you will receive under this letter agreement, you hereby release,
      waive and discharge any and all such causes of action or claims against
      the Company, its parent, subsidiary and affiliated organizations, and
      their respective past, present and future directors, officers, agents,
      employees, successors and assigns, and you hereby agree that neither you
      nor any of your heirs or personal representatives will ever assert in any
      forum any such cause of action or claim.

14.   All payments to be made to you in accordance with the terms of this letter
      agreement and the performance by the Company of its other obligations
      hereunder, shall be conditioned on your continued cooperation with your
      obligations hereunder.

If you agree to the foregoing, would you kindly sign and return the enclosed
copy of this letter, whereupon this letter and such copy will constitute a
binding agreement between you and the Company on the basis set forth above.


Yours very truly,
PCsupport.com, Inc.


Per:

       /s/ Michael G. McLean
  --------------------------

Mike McLean
President & CEO

       /s/ Raymond Glath
  ----------------------

Raymond Glath