<PAGE>

                                                                    EXHIBIT 10.2
                              PCSUPPORT. COM, INC.

                             SUBSCRIPTION AGREEMENT
                             ----------------------


     Subject to the terms and conditions of this Subscription Agreement (this
"Agreement"), the undersigned subscriber (the "Subscriber") hereby subscribes
for and undertakes to purchase the number of shares of common stock of
PCSupport.com, Inc. (the "Company") as indicated on the Subscriber Signature
Page of this Agreement (the "Subscribed Shares"), 15,000 at a price per Share of
$4.62, and 35,000 shares at $5.50. The Subscriber acknowledges that his/her/its
subscription under this Agreement is subject to the Company's acceptance of this
subscription, which acceptance will be evidenced by the Company's
countersignature on the Subscriber Signature Page. All references are to United
States currency unless otherwise indicated.

     In connection with this subscription, and intending to be legally bound,
the Subscriber hereby agrees with the Company as follows:

1.   Closing.
     -------

     The Company following acceptance of this subscription shall by notice to
the Subscriber establish a date (the "Closing Date") for a closing at which the
Company will issue to the Subscriber the Subscribed Shares and the Subscriber
shall pay to the Company the aggregate purchase price for the Subscribed Shares
indicated on the Subscriber Signature Page of this Agreement (the "Purchase
Price"). The Subscriber shall pay the Purchase Price to the Company by delivery
to the Company of a promissory note in the form attached hereto as Exhibit A.


2.   Representations and Warranties of the Subscriber.
     ------------------------------------------------

     The sale of the Subscribed Shares to the Subscriber is conditional upon
such sale being exempt from the prospectus and registration requirements of all
applicable securities legislation and policies. In this regard, by execution of
this Agreement, the Subscriber hereby covenants with, and represents and
warrants to the Company as follows:

     (a)  This Agreement has been duly and validly executed and delivered by the
          Subscriber and constitutes a valid and binding obligation of the
          Subscriber enforceable against him/her/it in accordance with its
          terms, except as enforcement may be limited by general principles of
          equity, whether applied in a court of law or a court of equity, and by
          bankruptcy, insolvency and similar laws affecting creditors' rights
          and remedies generally. If the Subscriber is an entity rather than an
          individual, (i) the Subscriber is duly organized, validly existing,
          and in good standing under the laws of the jurisdiction in which it is
          organized and has the power and authority to enter into, and perform
          its obligations under, this Agreement; and (ii) this Agreement has
          been duly authorized by all necessary action on behalf of the
          Subscriber.
<PAGE>

     (b)  The Subscriber understands and acknowledges that (i) the Subscribed
          Shares have not been registered under the Securities Act of 1933, as
          amended (the "Securities Act") and are therefore restricted
          securities; (ii) the Subscribed Shares may not be sold or transferred
          unless they are registered under the Securities Act or an exemption
          from such registration is available; and (iii) a legend to that effect
          will be placed on the certificates representing the Subscribed Shares.

     (c)  The Subscriber has been granted the opportunity to investigate the
          business and affairs of the Company and to ask questions of its
          officers and employees, and has availed himself/herself/itself of such
          opportunity either directly or through his/her/its authorized
          representatives.

     (d)  The Subscriber is a resident of the state of the United States
          indicated below his/her/its name on the Subscriber Signature Page and
          is an accredited investor as defined on Exhibit B attached hereto.

     (e)  The Subscriber is knowledgeable, sophisticated and experienced in
          business and financial matters and is capable of evaluating the merits
          and risks of an investment in the Subscribed Shares and is able to
          bear the economic risk of loss of such an investment therein.

     (f)  The decision to enter into this Agreement and to purchase the
          Subscribed Shares has not been made through or as a result of, any
          advertisement or general solicitation and the Subscriber is not aware
          of any advertisement or general solicitation accompanying the
          distribution of the Subscribed Shares.

     (g)  The Subscriber is purchasing Subscribed Shares having an aggregate
          acquisition cost of at least Cdn $97,000 as principal for its own
          account, and not for the benefit of any other person or company.

     (h)  If the Subscriber is a corporation or a partnership, syndicate or
          other form of unincorporated organization, the Subscriber existed
          prior to the offering of the Shares and has a bona fide purpose other
          than investment in the Subscribed Shares, was not incorporated or
          created solely, nor is it being used primarily, to permit purchases
          without a prospectus under securities legislation exemptions that
          provide minimum acquisition costs for purchasers.

     (i)  The Subscriber is purchasing Subscribed Shares for investment only and
          not with a view to resale or distribution.

     (j)  The Subscriber understands and acknowledges that any sale by it of the
          Subscribed Shares purchased by the Subscriber hereunder is subject to
          restrictions under securities laws (including the laws of British
          Columbia) and that the Subscriber will be responsible for compliance
          with such of these restrictions as are then applicable.
<PAGE>

     (k)  The Subscriber will provide the Company with such information and
          execute such documents, including certificates and statutory
          declarations, as the Company may reasonably require from time to time
          to establish any of the foregoing matters that the Subscriber has
          represented and warranted in this Section 3.

     (l)  The Subscriber has been provided with a copy of and has reviewed (i)
          Amendment No. 2 to the Company's Registration Statement on Form 10-SB,
          (ii) the Company's Quarterly Report on Form 10-QSB for the quarter
          ended December 31, 1999, (iii) the Company's Prospectus dated June 23,
          2000, and (iv) the Company's investor relations materials.

3.   Miscellaneous.

     This Agreement (a) constitutes the entire agreement between the parties
hereto with respect to the subject matter hereof and supersedes all other prior
agreements and understandings, both written and oral, among the parties, or any
of them, with respect to the subject matter hereof; (b) shall not be amended,
altered or modified in any manner whatsoever, except by a written instrument
executed by the parties hereto; and (c) shall be governed in all respects,
including validity, interpretation and effect, by the laws of the State of
California (without giving effect to the provisions thereof relating to
conflicts of law).

                     [Subscriber Signature Page follows.]
<PAGE>

                           SUBSCRIBER SIGNATURE PAGE

     This is the Subscriber Signature Page of the Subscription Agreement between
the Subscriber named below and PCSupport.com, Inc. (the "Company") relating to
such Subscriber's purchase of shares of common stock of the Company.  The
Subscriber hereby accepts and agrees to be bound in full by the terms and
conditions of the Subscription Agreement.


Name of Subscriber:       Coffin Partners, LLC, Series C

Address of Subscriber:    15300 Ventura Blvd., Suite 303
                          Sherman Oaks, CA 91403



Number of Shares
Subscribed for:           15,000 shares @$4.62 plus 35,000 @$5.50

Total Purchase Price:     $261,800.00



               SUBSCRIBER SIGNATURE:

                          /s/ William F. Coffin
               ----------------------------------------------------------------
                              William F. Coffin

               Dated:   7-26-00
                     -------------------------

               At  Sherman Oaks,                California
                   (city)                         (state)



ACCEPTED BY PCSUPPORT.COM, INC:



By: /s/ David W. Rowat
   ---------------------------------------

Date: 26 Jul 00
     -------------------------
<PAGE>

                                   EXHIBIT B

                       DEFINITION OF ACCREDITED INVESTOR

An "accredited investor" means:

     (i)    a natural person who either (a) has (along with his/her spouse) a
            net worth which exceeds $1,000,000 at the time of the purchase or
            (b) has had an individual income in excess of $200,000 (or a joint
            income with his/her spouse which exceeds $300,000) for each of the
            two most recent years and has a reasonable expectation of reaching
            the same income level (or joint income level) in the current year;

     (ii)   any bank or savings and loan association acting in its individual or
            fiduciary capacity, any registered broker-dealer, insurance company,
            registered investment company, business development company, small
            business investment company or employee benefit plan (a) if the
            investment decision is made by a fiduciary which is a bank, savings
            and loan association, insurance company or registered investment
            advisor or (b) if the plan has total assets in excess of $5,000,000
            or (c) if a self-directed plan, the investment decisions are made
            solely by persons that are accredited investors;

     (iii)  any private business development company;

     (iv)   any organization under section 501(c)(3) of the Internal Revenue
            Code, corporation, Massachusetts or similar business trust or
            partnership, not formed for the specific purpose of acquiring the
            securities offered, with total assets in excess of $5,000,000;

     (v)    any trust with assets in excess of $5,000,000 not formed for the
            specific purpose of buying the securities offered, whose purchase is
            directed by a "sophisticated person";

     (vi)   any director or executive officer of the issuer; or

     (vii)  any entity in which all equity owners are accredited investors.