Swanson. Brian (OST) \Mi^^^^^'f^'^'^'^ 

From: Devany, Dennis (OST) , •'irURiAlJuN ., 

Sent: Friday, January 20, 2012 6:34 PM ;; r i" OFLRAII U .0 

To: Swanson, Brian (OST) 

Subject: FW: ANSWER TO PACIFIC WINGS'PETITION FOR .. ^ .., o - • l-'^p 

RECONSIDERATION ..;t..'*[?.j i i- AO 

From: Ka'ohulanI Mc Guire [mailto:hilomoon@mac.com] 

Sent: Friday, January 20, 2012 6:25 PM 

To: Devany, Dennis (OST) 

Subject: Fwd: ANSWER TO PACIFIC WINGS' PETITION FOR RECONSIDERATION 

Dear Mr. DeVany: 

I'm not sure why my letter didn't show up. I did paste it into the email and it is forwarded 

to you again in the email below. It shows up on my end. If it doesn't work a 2nd time, I 

could retype it into the email again. 

I basically wanted to give my personal support for Makani Kai who has been extremely 

helpful and considerate of the Kalaupapa community's needs. In the short while since 

they have been coming here, they and their staff have established a great rapport with 

everyone and they are especially respectful of the patients and their needs. 

Pacific Wings has made travel so very difficult for patients and employees to travel in/out 

of Kalaupapa due to flight schedule and especially cost. Pacific Wings has said in the past 

that their rates are comparable to other remote locations in the U.S. No other airlines in 

Hawaii charges $500+ for a RT 1/2 hour flight to Honolulu, no matter what island you're 

coming from, nor the same cost for an 8 minutes flight to Hoolehua, Molokai. They have 

not communicated with the community, nor come to our monthly community meetings to 

speak with us and hear our concerns and/or try to figure out a better solution. Instead, 

they seem to want to block our travel by making it difficult and impossible for some of 

the patients (i.e., removing the wheel chair lift). Pacific Wings has been known to leave 

patients stranded Topside at the airport - in particular, a patient who is blind. They began 

charging approximately $69-$75 to fly from Ho'olehua, Molokai to Honolulu. This posed 

a problem for Kalaupapa travelers because we could only leave Kalaupapa on Pacific 

Wings but were unable to fly all the way to Honolulu because the leg from Hoolehua -

Honolulu was booked due to the cheap fare he offered to Topside Molokai residents. We 

would have to pay the $250 to fly 8 minutes to get Topside and then have to pay another 

air carrier to get us to Honolulu & thus spending more money to get to our destination. 

Taking a different carrier to get to Honolulu sometimes involved a 3-4 hours wait. More 
than once, I left Kalaupapa on Pacific Wings at 7:35 a.m and didn't arrive in Honolulu 

until 1:30 or 2 p.m. People are afraid to speak out publicly against Pacific Wings. Some 

have tried and were threatened with being sued. The list goes on and on. By their actions, 

Pacific Wings has shown they do not deserve to have this EAS contract. 

Sincerely, 

Ka^ohulani Mc Guire 

P.O. Box 96 

Kalaupapa, HI 96742 

Begin forwarded message: 

From: Ka'ohulani Mc Guire <hilomoon@mac.com> 

Date: January 19, 2012 8:49:35 AM 

To: Dennis Devany <Dennis.DeVany@dot.gov>,EAS@dot.gov 

Subject: ANSWER TO PACIFIC WINGS' PETITION FOR 

RECONSIDERATION