FAMILY SUPPORT PLAN IN THE EVENTOFAN AIRCRAFT

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## o This plan is submitted byAnguilla Air Services Ltd to comply with the Foreign Air Carrier Family SupportAct, Vision 100, and the Century ofAviation Reauthorization Act. This submission summarizes the procedures ofAnguilla Air Services Ltd to address the needs offamilies of passengers involved in an aircraft accident in the United States. This document is part ofthe company effort, which involves the National Transportation Safety Board (NTSB) and other US. Government entities and appointed independent non-profit organizations, to assist survivors and victim's families in the event ofan aircraft disaster. PRE-RESPONSE PLANNING Anguilla Air Services Ltd will provide employees involved in dealing with an aircraft accident, the Family Assistance Plan and insertthis plan into all appropriate company manuals and procedures so thatthe company is effectively prepared to provide support and assistance to those affected 

### by an aircraft accident. Anguilla Air Services Ltd will provide adequate training to employees and agents ofthe carrier to meetthe needs of survivors following an accident. WORKING WITH DESIGNATED ORGANIZATIONS Anguilla Air Services Ltd will use the services of organizations designated pursuantto section 1 136(a) (2) for notifying the families of passengers (as that term is defined in section 1136) involved in a U.S. accident ofan Anguilla Air Services Ltd aircraft, such notice to be provided before disclosing to the public the names ofthe passengers. Anguilla Air Services Ltd will assurethatsuch notice will 

### be provided as soon as possible after it has verified the identity of a passengeron board its aircraft, whether ornotthe names ofall passengers have been verified. Anguilla Air Services Ltd will work with the organization designated pursuant to section 1 136(a) (2) on an ongoing basis to assure thatfamilies of passengers receive an appropriate level of services and assistance following an accident Anguilla AirServices Ltd will provide reasonable compensation to any organization designated under section 11 36(a) (2) for services and assistance provided bythe organization. In the event thatAnguilla Air Services Ltd volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the Unites States involving a major loss of life, Anguilla Air Services Ltd will consult with the NTSB and the Department of State on the provision ofthe assistance.LIST OF PASSENGERS Anguilla Air Services Ltd will provide to the Director of Family Support Services designated under section 1136(a)(l), and to the organizations designated for the accident under section 1 136(a)(2), immediately upon request. a list (which is based on the best available information, at the time of request), ofthe namesofthe passengers aboard the aircraft (whether or not such names have been verified), and will periodically updatethat list. In orderto determine which passengers actually boarded the flight, Anguilla Air Services Ltd personnel, immediately afterthe accident, will begin a review of the following: On-Board Passenger Manifest Standby passengers Non-Revenue passengers Rerouted passengers Passengers who canceled their reservations Jump seat riders HANDLING INQUIRIES FROM THE PASSENGERS' FAMILIES Anguilla Air Services Ltd will publish a toll free number, designated specifically for receiving inquiries from family members in the United States, in the event ofan aircraft accident. Family members may also seek assistance and information from Anguilla Air Services Ltd at airports and reservation offices that are neitherthe origin northe destinations ofthe flight involved in the accident. Therefore Anguilla Air Services Ltd will provide its Airport and Reservation Managers with specific guidelines to properly deal with the families in these cases. TRAVELAND CARE EXPENSES Anguilla Air Services Ltd will transport to the site ofthe accident, at its expense, those family members that wish to be present atthe site. Family members that have decided

### to travel to the site ofthe accidentwill be provided with accommodations and will haveall reasonable meal andtravel expenses paid while they are at the site. DISPOSITION OF REMAINS AND EFFECTS The family members ofeach passengerwill be consulted about the disposition of all remains and personal effects ofthe passengerwithin the control ofAnguilla AirServices Ltd. When requested by the family ofa passenger, any possession ofthe passenger(s) within the control ofAnguilla AirServices Ltd (regardless of its condition) will be returned to the family, unless the possession is neededforthe accident investigation orany criminal investigation.Unclaimed possessions of passengers involved in an aircraft accidentwill be retained by Anguilla Air Services Ltd forat least 18 months. MONUMENTS Anguilla Air Services Ltd will consult the family ofeach passenger involved in an aircraft accident about the construction ofany monumentto the passengers, including any inscription on the monument. NON-DISCRIMINATORYTREATMENT Anguilla Air Services Ltd will give the same support to family members of all passengers involved in an aircraft accident. Therefore, there will be no distinction in the treatment of revenue, non-revenue passengers and company employees. RESOURCES Anguilla Air Services Ltd undertakes to commit sufficient resources to carry outthis plan. NOTICE TO OWNERS OF PROPERTY In the event ofan accident that results in significant damage to a manmade structure orother property on the ground that is not government-owned, Anguilla Air Services Ltd will promptly provide notice, in writing, 

### to the extent practicable, directlytothe ownerofthe structure or other property about liability forany property damage and meansforobtaining compensation. Such notice will advise the owner: 

### (i) to contact the insurer ofthe property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered byAnguilla Air Services Ltd representatives about compensation byAnguilla Air Services Ltd for accident-site property damage; and (iii) to obtain photographic orotherdetailed evidence ofproperty damage as soon as possible afterthe accident, consistentwith restrictions on access to the accident site. LIVE TRANSMISSION OF NTSB HEARINGS Ifthe National Transportation Safety Board conducts a public hearing or comparable proceeding concerning an accident ata location greaterthan 80 miles from the accident site, Anguilla Air Services Ltd will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public atthe origin city and/or destination city ofthe accident flight, ifthe city is located inthe United States.