IB 

Union Calendar No. 383 

114TH CONGRESS 

2D SESSION H. R. 4890 

[Report No. 114–501] 

To impose a ban on the payment of bonuses to employees of the Internal 

Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy. 

IN THE HOUSE OF REPRESENTATIVES 

APRIL 11, 2016 

Mr. MEEHAN introduced the following bill; which was referred to the 

Committee on Ways and Means 

APRIL 18, 2016 

Additional sponsor: Mr. SESSIONS

APRIL 18, 2016 

Reported with an amendment, committed to the Committee of the Whole 

House on the State of the Union, and ordered to be printed 

[Strike out all after the enacting clause and insert the part printed in italic] 

[For text of introduced bill, see copy of bill as introduced on April 11, 2016] 


sradovich on DSK3TPTVN1PROD with BILLS
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•HR 4890 RH

A BILL 

To impose a ban on the payment of bonuses to employees 

of the Internal Revenue Service until the Secretary of 

the Treasury develops and implements a comprehensive 

customer service strategy. 


sradovich on DSK3TPTVN1PROD with BILLS
3 

•HR 4890 RH

1 Be it enacted by the Senate and House of Representa2 tives of the United States of America in Congress assembled, 

3 SECTION 1. BAN ON IRS BONUSES UNTIL IRS DEVELOPS 

4 COMPREHENSIVE CUSTOMER SERVICE 

5 STRATEGY. 

6 (a) IN GENERAL.—The Secretary of the Treasury, and 

7 the Secretary’s delegate, may not pay a bonus, award, or 

8 similar cash payment to any employee of the Internal Rev9 enue Service until the Secretary, or the Secretary’s delegate, 

10 develops and submits to Congress a comprehensive customer 

11 service strategy that has been reviewed and approved by the 

12 Treasury Inspector General for Tax Administration. Such 

13 strategy shall include— 

14 (1) appropriate telephone and correspondence 

15 levels of service, which shall be based on service pro16 vided by the best in business and customer expecta17 tions; 

18 (2) a thorough assessment of which services the 

19 Internal Revenue Service can shift to self-service op20 tions; and 

21 (3) proposals to improve customer service in the 

22 short term (the current and following fiscal year), me23 dium term (approximately three to five fiscal years), 

24 and long term (approximately ten fiscal years). 


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•HR 4890 RH

1 (b) PROGRESS REPORTS.—The Secretary of the Treas2 ury, or the Secretary’s delegate, shall submit reports to the 

3 Congress on the status of its customer service strategy and 

4 actions taken to improve customer service. Such reports 

5 shall be submitted on a semiannual basis until the com6 prehensive customer service strategy under subsection (a) 

7 is fully implemented. 

8 SEC. 2. NO ADDITIONAL FUNDS AUTHORIZED. 

9 No additional funds are authorized to be appropriated 

10 or otherwise made available to carry out the requirements 

11 of this Act. Such requirements shall be carried out using 

12 amounts otherwise authorized to be appropriated or made 

13 available. 


sradovich on DSK3TPTVN1PROD with BILLS

sradovich on DSK3TPTVN1PROD with BILLS
Union Calendar No. 383 

114TH CONGRESS 

2D SESSION H. R. 4890 

[Report No. 114–501] 

A BILL 

To impose a ban on the payment of bonuses to emments a comprehensive customer service strategy. Secretary of the Treasury develops and imple- ployees of the Internal Revenue Service until the 

APRIL 18, 2016 

Reported with an amendment, committed to the Comand ordered to be printed mittee of the Whole House on the State of the Union, 


sradovich on DSK3TPTVN1PROD with BILLS