Filed by Bowne Pure Compliance



 




Exhibit
10.43


Execution Version




AMENDMENT NUMBER 6




TO THE MASTER TELESERVICES AGREEMENT




BETWEEN

CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS




AND

APAC CUSTOMER SERVICES, INC.




This is Amendment Number 6 (“Amendment No. 6”) to the Master Teleservices Agreement Number
750-03610-2002, dated February 1, 2003, as amended (the “Agreement”) which is by and between APAC
Customer Services, Inc., an Illinois corporation, with offices located at Six Parkway North,
Deerfield, Illinois 60015 (the “Supplier” herein and therein) and Cellco Partnership d/b/a Verizon
Wireless, a Delaware General Partnership, with offices located at 180 Valley Washington Road,
Bedminster, New Jersey 07921.



This Amendment is entered into by and between Supplier and Verizon Services Corp., a Delaware
Corporation, having an office at One Verizon Way, Basking Ridge, NJ 07920, on behalf of itself, and
its Affiliate, Cellco Partnership d/b/a Verizon Wireless and for the benefit of its other
Affiliates (individually or collectively “Verizon”), each a Party and collectively the Parties
herein. This Amendment is made and entered into by the Parties on and as of the date of execution
by the last signing Party (the “Effective Date”).



NOW THEREFORE, in consideration of the mutual premises and obligations set forth herein, and for
other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged,
the Parties, intending to be legally bound, agree as follows:




	 	1.	 	SCOPE OF AMENDMENT

	 
	 	 	 	The purpose of this Amendment is to establish Verizon Services Corp. as the contracting
party under the Agreement.

	 
	 	2.	 	AMENDMENT OF THE AGREEMENT

	 
	 	 	 	The following provisions are amended as follows:

	 
	 	2.1	 	The preamble to the Agreement is added to state as follows:

	 
	 	 	 	Verizon Services Corp. (“Verizon”) is hereby substituted for and replaces Cellco
Partnership d/b/a Verizon Wireless and all references to Cellco Partnership d/b/a Verizon
Wireless for all purposes and all matters arising, occurring or transpiring on or after the
Effective Date of this Amendment. The Parties understand and agree that this Amendment is not
an assumption agreement and that Verizon is not liable for obligations or liabilities of any
type or character occurring, arising or transpiring prior to the Effective Date of
this Amendment, unless otherwise stated herein.






MA-000024-2007

Verizon Services Corp.—Proprietary and Confidential



 


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Execution Version





	 	2.2	 	Exhibit D, Rate Schedule, is deleted in its entirety and is replaced with a
new Exhibit D, Rate Schedule, attached hereto as Addendum A.

	 
	 	3.	 	EFFECT OF AMENDMENT

	 
	 	 	 	This Amendment is an integral part of the Agreement. Terms used herein which
are defined or specified in the Agreement shall have the meanings set forth
therein. If there are any conflicts or inconsistencies between a specific term
or condition of this Amendment and a specific term or condition of the
Agreement, the specific term or condition of this Amendment shall control.

	 
	 	 	 	Except as amended
hereby, the Agreement shall continue in full force and effect.

	 
	 	4.	 	SIGNATURES

	 
	 	 	 	IN WITNESS WHEREOF, the Parties hereto have caused this Amendment to be
executed by their duly authorized officers or representatives.






	 	 	 	 	 	 	 	 	 
	 

	 	Verizon Services Corp.
	 	 	 	APAC Customer Services, Inc.	 	 
	 
	 	 	 	 	 	 	 	 
	By:

	 	/s/ Lenore Aguilar
	 	By:
	 	/s/ James McClenehan	 	 
	 

	 	 
	 	 	 	 	 	 
	

	 	Name: Lenore Aguilar
	 	
	 	Name: James McClenehan	 	 
	

	 	Title: Sr. Consultant
	 	
	 	Title: SVP, Sales	 	 
	

	 	Date: 5-17-07
	 	
	 	Date: 4/3/07	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	 	 	By:
	 	/s/ Larry Rodman
 

	 	 
	 

	 	 	 	
	 	Name: Larry Rodman	 	 
	 

	 	 	 	
	 	Title: Group Vice President	 	 
	 

	 	 	 	
	 	Date: 4/3/07	 	 






MA-000024-2007

Verizon Services Corp.—Proprietary and Confidential



 


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