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# FedEx.

Express


### VIAFEDEX LETTER 

### October 17,2013 DO,ckets

- Dockets OST96-1960 U,S.Department ofTransportation 400 Seventh Street, SW RoomPL-401 Wasrungton, DC 20590 Mr. Michael Crook OfficeofTransportation Disaster Assistance National Transportation Safety Board 490 L'Enfant Plaza, SW Wasrungton, DC 20594 Re: Revised Family Assistance Plan FileNo.40-5489 Dear SirorMadam: ''') ee- 1

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## I" ., ,.1, , _ •.• Legal Department 3620 Hacks Cross Road Building B, 3rd Floor Memphis. TN 38125



### Enclosed are the updated Family Assistance Plan ASsurances and Implementation of Family Assistance PlanforFedEx Express. Verytruly yours,

Kathy Senior 0 

### s EmploYment Law Group



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Attachments 936659

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Bee

## wiattachments: ]cifWatson" Edward Lyons Robbin Page Rosemary Paden

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FEDERAL EXPRESS CORPORATION FAMILY ASSISTANCE PLAN ASSURANCES. In accordance with the Aviation Disaster Family Assistance Act of 1996 and recent amendments, Federal Express Corporation submits its plan for handling any aircraft accident involving one of its aircraft which 

# , results in amajor loss of life.
. A. Preamble 1. Federal Express is a Part 121 supplemental ail-cargo air carrier that operates domesticaily and internationaily. Federal Express does not carry revenue passengers, but is authorized in accordance with the Federal Aviation Regulations to carry employee jumpseaters on a nonrevenue basis
.. 2. The purpose of a family assistance plan isto act in the best interests of survivors and victims families; to treat survivors and families with dignity; and to respect the cultural and religious ba~kgrounds of survivors and families. 3. This document ispart of a larger effort, which inCludes the National Transportation Safety Board and other governmental entities, to assist survivors and families in the event of an aviation dis.aster. B. The Plan Assurances 1. As soon as practicable after being notified of an aircraft accident within the United States resulting in a major lossof life, representatives from the Federal Express Legal Department and the vendor, Empathia, which has been retained by Federal Express to assist in implementation of its Family Assistance program, wiil activate and publicize atoil-free telephone number in the event of an aircraft accident resulting in major lossof life, Federal Express and/or Empathia wiil activate pre-designated staff members to handle cails from.families of any ground casualties, and will distribute this toll-free telephone number to the media, the NTSB,and the Red Cross. 2. Federal Express maintains an Aircraft Mishap Response Plan, which provides for notification of a mishap to famiiies of crewmembers, and jumpseaters: Federal Express wiil provide this


## . . notification to the families prior to providing public notice of the names of crewmembers or jumpseaters. 3. Federal Express will notify families of crewmembers and jumpseaters as soon .as Federal Express hasverified that the crewmembers and jumpseaters were aboard the aircraft, whether or not all names have been verified. Federal Express and/or its vendor, Empathia; will also notify famiiie.s of Federal Express ground personnel or other ground casualties impacted bythe accident. Tothe extent practicable, these notifications will be made in person.



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### 4. Federal Expresswill provide to the Director of FamilySupport Services(NTSBTDA),the Red Cross,or any other organization designated for the accident under 91136(A)(2), immediately upon request, alistofthe namesofthe crewmembers andjumpseaters aboardtheaircraft and will continuously updatethis list. S. Federal Expresswill ensure that the family of each crewmember, jumpseater, or ground. casualty will be consulted about the disposition of all remains and personal effects of the individuals within the control of FederalExpress. FederalExpresswill confirm with NTSB TDA that this hasoccurred. 6. FederalExpresswill, if requested byafamily memberofacrewmember, jumpse!lter, orground casualty, return personal possessionsof that individual, within the control of FederalExpress, regardlessof its condition, unlessthese possessionsare neededfor the accident investigation oranycriminal investigation relatedtothe accident
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.7. Federal Expresswill retain any unclaimed possessions(s)of anycrewmember, jumpseater, or ground casualtyfor atleast18months. 8. Federal Expresswill consult the families of crewmembers, jumpseaters, or ground casualties about any monuments to the accidentvictims that it intends to erect, andanyinscriptions on those monuments. 9. FederalExpressdoesnotcarry revenuepassengers. 10. Federal Expresswill work with anyorganization designated under91136(A)(2) of the Aviation

. Disaster FamilyAssistanceAct on an ongoing basis,to ensure that the families receive an. appropriate levelofassistancefollowing the accident. 11. Federal Expresswill provide reasonable compensation to the RedCrossor anyorganization designated under 91136(A)(2) of the Aviation Disaster Family Assistance Act for services provided duringtheaccident responsebyanysuchorganization. 12. Federal Expresswill assist the families oF"crewmembers, jumpseaters, and any ground casualties, in'traveling to the location of the accident, and will provide for their physical care while they arestayingatsuchlocation. 13. Federal Expresswill commit sufficient resourcesto carryoutthe planandwill adequately train .the members of the FamilyAssistanceCommittee, its employees, managersand agents, to meetthe needsofsurvivorsandfamily members. 14. Upon request of the family of a passenger,Federa'iExpresswill i~form the family of whether the passenger'sname appearedon apreliminary passengermanifest fo"rthe flight involved in theaccident.15. If Federal Express volunteers to assist U.S. citizens within the United States with respect to an aircraft accident involving major loss of life that occurs outside of the United States, Federal Expresswill consult with the NTSBand the Department of State about providing assistance.' 16. (A) In the case of an accident that results in significant damage to a man-made structure or other property on the ground that is not government-owned, Federal Express will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and meansfor obtaining compensation. (8) At a minimum, the written notice shall advise an owner (i) to con'tact the insurer ~f the property asthe authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by Federal Express representatives about compensation by Federal Express for accident-site property damage: and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on accessto the accident site. 17. In the case of an accident in which the National Transportation Safety Board conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Federal"Express will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the Federal Expressflight, ifthat city is located in the United States.

Submitted this 17th day of October, 2013

FEDERALEXPRESS CORPORATION

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IMPLEMENTATION OF FAMILY ASSISTANCE PLAN This initiative implements the Family Assistance Plan submitted to DOT on April 7, 1997, and revised and resubmitted on October 11, 2013. It also clarifies the responsibilities of the departments that are responsible for implementing the plan. 1. This plan will be activated in the event of an aircraft mishap where there is "significant injury" or loss of life. Significant injury shall be defined as any injury requiring medical attention or hospitalization. 2. GOCCshall activate the plan by calling the 

### FAP Command Center Director ("FAPCCD"), who will then activate the FAP Committee members. The FAPCommittee shall consist of representatives from the Employment Law Group ("ELG"), Human Resources ("HR"), GOCC, Benefits, Global Travel and Crew Travel Services, Corporate Communications, and Security, with the respective responsibilities of each department set forth below. 3. The FAPCCDwill be amember of the Legal Department's Employment Law Group, and will have the responsibility for oversight and coordination of the Family Assistance Committee. The FAPCCDis responsible for activating the toll-free number, via the vendor, Empathia; and upon verification that the number is activated, advising Corporate Communications to "immediately pU,blishthe toll-free number to the media, and to FedExoperators, websites, and all FedExsocial media sites. 4. The FAPCCDwill act as the FedEx contact and liaison with the NTSBTDA. This representative will provide the NTSBTDA with information relating to the affected victims, both aboard the aircraft and on the ground, and will communicate with the NTSBTDAthroughout the incident regarding the status and progress of fami~ notification. Specifically, the FAPCCDwill obtain from GOCCthe names of jumpseaters or other individuals who were onboard the aircraft, and will promptly provide those names to NTSBTDA, aswell as the names or other known identity of any ground casuaIties. S. In the event there are Federal Express ground personnel impacted by the incident, the Family Notification Director ("FND") will access PRISMto obtain the emergency contact information for the employees and will. notify the designated emergency contacts of the incident. The FND shall also notify the affected employees' first line managers that their employee was involved in the mishap. 6. The Air Operations department will be responsible for notifying families of flight crewmembers and jumpseaters in accordance with their existing procedures. 7. Inthe event there are non-Federal Express personnel ground casualties, the FAPCCDwill advise and activate the Empathia notification center, whose personnel shall conduct the notifications of the families ofthese victims.

# .. 8. As family members are identified and notified, the travel and accommodations coordinators shall

make arrangements for family members who wish to travel to the accident site for their travel to and lodging near the location of the mishap. The Accommodations coordinators are responsible for

.identifying and procuring a hotel in the vicinity of the accident site for the on-site Family Assistance Center and for the lodging of family members. 9. The Benefits coordinators shall dispatch People Help or other appropriate mental health professionals to care for the emotional well-being of the family members. 10. The FAP Risk Management personnel shall be responsible for expediting check requests for the, payment of $25,000.00 to the next of kin of any deceased victims, and/or the payment of all applicable company benefits for affected crewmembers and FedExemployees. Risk Management shall also arrange for reimbursement to the American Red Cross. Risk Management also coordinates with the Security Department, Overgoods division to evaluate damages and loss to baggage and other personal affects. 11. Federal Express wili dispatch a Senior Executive Spokesperson to the accident site who will represent FedExat the on-site Family Assistance Center in briefings with family members. 12. The on-site Family Assistance Center ("FAC") will be staffed by a director, manager, security, finance, and resource coordinators, as well as FACspecialists and team leaders as needed based upon the size and scope of the mishap.