Federal Register / Vol. 83, No. 15 / Tuesday, January 23, 2018 / Notices 3137 

EXPORT-IMPORT BANK 

[Public Notice 2018–6007] 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request; Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery 

AGENCY: Export-Import Bank of the 

United States. 

ACTION: Notice and request for public 

comments. Request for OMB review and 

extension of approval. 

SUMMARY: The Export-Import Banks of 

the United States (EXIM), as part of its 

continuing effort to reduce paperwork 

and respondent burden, invites the 

general public and other Federal 

Agencies to comment on ‘‘Generic 

Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery,’’ for approval under the 

Paperwork Reduction Act (PRA). This 

collection was developed as part of the 

Federal Government-wide effort to 

streamline the process to seek feedback 

from the public on service delivery. 

This is the notice of our intent to submit 

this collection to OMB for the extension 

of approval. We are soliciting comments 

on the specific aspects for the proposed 

information collection. 

DATES: Comments must be received on 

or before March 26, 2018 to be assured 

of consideration. 

ADDRESSES: Comments may be 

submitted electronically on 

www.regulations.gov. (EIB 11–01) By 

email to Mia.Johnson@exim.gov or by 

mail to Mia L. Johnson, Export-Import 

Bank of the United States, 811 Vermont 

Ave. NW, Washington, DC 20571. 

Comments submitted in response to 

this notice may be made available to the 

public through the www.regulations.gov. 

For this reason, please do not include in 

your comments information of a 

confidential nature, such as sensitive 

personal information or proprietary 

information. If you send an email 

comment, your email address will be 

automatically captured and included as 

part of the comment that is placed in the 

public docket and made available on the 

internet. Please note that responses to 

this public comment request containing 

any routine notice about the 

confidentiality of the communication 

will be treated as public comments that 

may be made available to the public 

notwithstanding the inclusion of the 

routine notice. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information, please 

contact Mia Johnson, Mia.Johnson@

exim.gov. 

SUPPLEMENTARY INFORMATION: 

Title and Form Number: EIB 11–01, 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery. 

Abstract: The proposed information 

collection activity provides a means to 

garner qualitative customer and 

stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. By 

qualitative feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

The solicitation of feedback will target 

areas such as: Timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the Agency’s services 

will be unavailable. The Agency will 

only submit a collection for approval 

under this generic clearance if it meets 

the following conditions: 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours, total number of 

respondents, or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered will be used 

only internally for general service 

improvement and program management 

purposes and is not intended for release 

outside of the agency; 

• Information gathered will not be 

used for the purpose of substantially 

informing influential policy decisions; 

and 

• Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically reliable results or used 

as though the results are generalizable to 

the population of study. 

Feedback collected under this generic 

clearance provides useful information, 

but it does not yield data that can be 

generalized to the overall population. 

This type of generic clearance for 

qualitative information will not be used 

for quantitative information collections 

that are designed to yield reliably 

actionable results, such as monitoring 

trends over time or documenting 

program performance. Such data uses 

require more rigorous designs that 

address: The target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

As a general matter, information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Extension of 

approval for a collection of information. 

Type of Review: Extension. 

Survey Type: Web based/email based 

survey; Feedback/Comment Evaluation 

Form; Detailed Mail Evaluation Form; 

Telephone; Focus Group. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Below we provide projected average 

estimates for the next three years: 

Average Expected Annual Number of 

Activities: 10. 

Average Number of Respondents per 

Activity: 467. 

Annual Responses: 4,670. 


sradovich on DSK3GMQ082PROD with NOTICES
3138 Federal Register / Vol. 83, No. 15 / Tuesday, January 23, 2018 / Notices 

Frequency of Response: Once per 

request. 

Average Minutes per Response: 8. 

Burden hours: 623. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection 

Regulations.gov. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Bassam Doughman, 

IT Specialist. 

[FR Doc. 2018–01154 Filed 1–22–18; 8:45 am] 

BILLING CODE 6690–01–P 

FEDERAL COMMUNICATIONS 

COMMISSION 

[CG Docket No. 03–123; DA 17–1213] 

Pleading Cycle Established for 

Comment on Applications for State 

Certification for the Provision of 

Telecommunications Relay Service 

AGENCY: Federal Communications 

Commission. 

ACTION: Notice. 

SUMMARY: In this document, the 

Commission seeks public comment on 

state applications for renewal of the 

certification of their state 

telecommunications relay services 

(TRS) programs. 

DATES: Interested parties may file 

comments no later than February 22, 

2018. Reply comments may be filed no 

later than March 9, 2018. 

ADDRESSES: Comments may be filed 

using the Commission’s Electronic 

Comment Filing System (ECFS). See 

Electronic Filing of Documents in 

Rulemaking Proceedings, 63 FR 24121 

(1998). 

• Electronic Filers: Documents may 

be filed electronically using the internet 

by accessing ECFS: https://www.fcc.gov/ 

ecfs/. 

• Paper Filers: Parties who choose to 

file by paper must file an original and 

one copy of each filing. 

• Filings can be sent by hand or 

messenger delivery, by commercial 

overnight courier, or by first-class or 

overnight U.S. Postal Service mail. All 

filings must be addressed to the 

Commission’s Secretary, Office of the 

Secretary, Federal Communications 

Commission. 

• All hand-delivered or messengerdelivered paper filings for the 

Commission’s Secretary must be 

delivered to FCC Headquarters at 445 

12th Street SW, Room TW–A325, 

Washington, DC 20554. The filing hours 

are 8:00 a.m. to 7:00 p.m. All hand 

deliveries must be held together with 

rubber bands or fasteners. Any 

envelopes and boxes must be disposed 

of before entering the building. 

• Commercial overnight mail (other 

than U.S. Postal Service Express Mail 

and Priority Mail) must be sent to 9050 

Junction Drive, Annapolis Junction, MD 

20701. 

• U.S. Postal Service first-class, 

Express, and Priority mail must be 

addressed to 445 12th Street SW, 

Washington, DC 20554. 

FOR FURTHER INFORMATION CONTACT: 

Dana Wilson, Consumer and 

Governmental Affairs Bureau at: (202) 

418–2247; email: Dana.Wilson@fcc.gov. 

SUPPLEMENTARY INFORMATION: Interested 

parties may file comments on or before 

the dates indicated above in the Dates 

portion of this notice. All filings must 

reference CG Docket No. 03–123 and the 

relevant state identification number of 

the state application for which 

comments are being submitted. 

To request materials in accessible 

formats for people with disabilities 

(Braille, large print, electronic files, 

audio format), send an email to fcc504@

fcc.gov or call the Consumer and 

Governmental Affairs Bureau at (202) 

418–0530 (voice), (844) 432–2275 

(videophone), or (202) 418–0432 (TTY). 

Document DA 17–1213 can also be 

downloaded in Word or Portable 

Document Format (PDF) at: https://

www.fcc.gov/general/ 

telecommunications-relay-services-trs. 

Synopsis 

Notice is hereby given that the states 

listed below have applied to the 

Commission for renewal of certification 

of their state TRS programs, for the fiveyear period from July 26, 2018 through 

July 25, 2023. Each state’s application 

for certification must demonstrate that 

its TRS program complies with section 

225 of the Communications Act and the 

Commission’s rules governing the 

provision of TRS. This notice seeks 

public comment on the following state 

applications for certification, which can 

be found on the Commission’s website 

at: https://www.fcc.gov/general/trs-stateand-territories. 

File No: TRS–46–17 

Alabama Public Service Commission, 

State of Alabama 

File No: TRS–02–17 

Commission for the Deaf and Hard of 

Hearing, State of Arizona 

File No: TRS–47–17 

Arkansas Deaf and Hearing Impaired, 

State of Arkansas 

File No: TRS–35–17 

Delaware Public Service Commission, 

State of Delaware 

File No: TRS–49–17 

Public Service Commission, District 

of Columbia 

File No: TRS–51–17 

Georgia Public Service Commission, 

State of Georgia 

File No: TRS–43–17 

Idaho Public Service Commission, 

State of Idaho 

File No: TRS–03–17 

Iowa Utilities Board, State of Iowa 

File No: TRS–07–17 

Kansas Dual Party Relay Services, 

State of Kansas 

File No: TRS–52–17 

Kentucky Public Service Commission, 

Commonwealth of Kentucky 

File No: TRS–53–17 


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