[Federal Register Volume 74, Number 68 (Friday, April 10, 2009)]
[Rules and Regulations]
[Pages 16734-16747]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-8153]



[[Page 16733]]

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Part III





Postal Regulatory Commission





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39 CFR Parts 3001, 3030 and 3031



Postal Complaints and Rate and Service Inquiries; Final Rule

Federal Register / Vol. 74, No. 68 / Friday, April 10, 2009 / Rules 
and Regulations

[[Page 16734]]


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POSTAL REGULATORY COMMISSION

39 CFR Parts 3001, 3030 and 3031

[Docket No. RM2008-3; Order No. 195]


Postal Complaints and Rate and Service Inquiries

AGENCY: Postal Regulatory Commission

ACTION: Final rule.

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SUMMARY: The Commission is adopting a final rule on procedures for 
certain postal complaints and rate and service inquiries. Their 
adoption is consistent with Commission obligations under a recent 
change in law.

DATES: Effective May 11, 2009.

FOR FURTHER INFORMATION CONTACT: Stephen L. Sharfman, General Counsel, 
202-789-6820 and <a href="/cdn-cgi/l/email-protection#15666170657d707b3b667d74677378747b556567763b727a63"><span class="__cf_email__" data-cfemail="47343322372f222969342f2635212a26290737352469202831">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: Regulatory History: 73 FR 51888 (September 
5, 2008).

I. Introduction and Background

    This order completes part of the series of rulemakings initiated by 
the Postal Regulatory Commission (Commission) to fulfill its 
responsibilities under the Postal Accountability and Enhancement Act 
(PAEA), Public Law 109-435, 120 Stat. 3218 (2006). These final rules 
implement 39 U.S.C. 3662 setting forth procedures governing the 
disposition of complaints filed with the Commission. The rules replace 
existing regulations and are designed to enable the Commission to hear 
and resolve complaints in a streamlined and efficient manner while 
providing appropriate due process for all participants. These rules 
also set up a rate or service inquiry procedure for dealing with issues 
that do not appear to require the more formalized procedures applicable 
to complaints.
    The Commission appreciates the commenters' thoughtful review of 
proposed parts 3030 and 3031 and their reasoned observations.\1\ The 
comments have been helpful in sharpening the issues and suggesting 
alternative resolutions.
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    \1\ This order focuses primarily on comments suggesting the need 
for changes. The Commission incorporates by reference its discussion 
of the rationale for the Commission's structural design of these 
complaint and rate or service inquiry procedures as well as those 
issues that did not elicit comments published in PRC Order No. 101, 
August 21, 2008, located at 73 FR 51888 (September 5, 2008).
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    The Commission acknowledges that the commenters identify aspects of 
the proposed sections that would benefit from clarification or 
correction. Accordingly, the final rules differ from the proposed rules 
in ways designed to clarify and improve the rules in response to the 
comments received. The Commission, on its own accord, also makes some 
editorial and conforming changes to improve the clarity and readability 
of the rules or to conform them more closely to official publication 
requirements.
    These rules represent the Commission's initial effort to establish 
a basic functional framework for addressing complaints and other 
similar written communications received by the Commission in accordance 
with its enhanced responsibilities under the PAEA. These regulations 
are designed to serve as a reasonable starting point. The Commission 
expects that these rules will evolve as the Commission grows more 
familiar with the types of issues that it may be asked to consider. If 
the Commission subsequently is made aware that the complaint or rate or 
service inquiry rules are not adequate or would benefit from additional 
detail, the Commission may begin proceedings to enhance these rules.
    Below, the Commission discusses the proposed and final rules with 
respect to the complaint and rate or service inquiry procedures. Part 
II sets forth the procedural history of this docket. Part III presents 
a more thorough discussion of the issues raised by the parties in 
response to the Commission's notice of proposed rulemaking. Part IV 
provides a thorough section-by-section analysis of each final rule. The 
final rules themselves are set forth at the end of this order.

II. Procedural History

    On August 21, 2008, the Commission issued a notice and order of 
proposed rulemaking to establish complaint rules in accordance with its 
new, enhanced responsibilities under the PAEA.\2\ The Commission set 
the deadline for comments on October 6, 2008, and the deadline for 
reply comments on October 27, 2008. Id. On October 6, 2008, the Public 
Representative; Time Warner Inc. (Time Warner); David B. Popkin 
(Popkin); Pitney Bowes Inc. (Pitney Bowes); Valpak Direct Marketing 
Systems, Inc. and Valpak Dealers' Association, Inc. (collectively, 
Valpak); Newspaper Association of America (NAA); and Greeting Card 
Association (GCA) filed comments.\3\ The Postal Service filed its 
comments on October 7, 2008 \4\ together with a motion for late 
acceptance of its comments.\5\
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    \2\ PRC Order No. 101, Notice and Order of Proposed Rulemaking 
Establishing Rules for Complaints, August 21, 2008 (Order No. 101).
    \3\ Public Representative Comments on Proposed Rulemaking 
Establishing Rules for Complaints (Public Representative Comments); 
Initial Comments of Time Warner Inc. in Response to Order No. 101 
(Time Warner Comments); Initial Comments of David B. Popkin (Popkin 
Comments); Comments of Pitney Bowes Inc. (Pitney Bowes Comments); 
Valpak Direct Marketing Systems, Inc. and Valpak Dealers' 
Association, Inc. Comments Regarding Proposed Rules Governing the 
Disposition of Complaints (Valpak Comments); Comments of the 
Newspaper Association of America on Notice and Order of Proposed 
Rulemaking Establishing Rules for Complaints (NAA Comments); Initial 
Comments of the Greeting Card Association (GCA Comments), all filed 
on October 6, 2008.
    \4\ Initial comments of the United States Postal Service, 
October 7, 2008.
    \5\ Motion for the Late Acceptance of the Initial Comments of 
the United States Postal Service, October 7, 2008 (Motion for Late 
Acceptance). The Postal Service's Motion for Late Acceptance is 
granted.
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    On October 27, 2008, GCA, Valpak, the Postal Service, Popkin, and 
Time Warner, filed reply comments.\6\ Two groups of mailer 
organizations also filed joint reply comments on October 27, 2008: the 
Magazine Publishers of America, Inc., the Alliance of Nonprofit 
Mailers, and American Business Media (collectively, MPA, et al.) and 
the Association for Postal Commerce, Alliance of Nonprofit Mailers, 
Direct Marketing Association, and Magazine Publishers of America, Inc. 
(collectively, PostCom, et al.).\7\
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    \6\ Reply Comments of the Greeting Card Association (GCA Reply 
Comments); Valpak Direct Marketing Systems, Inc. and Valpak Dealers' 
Association, Inc. Reply Comments Regarding Proposed Rules Governing 
the Disposition of Complaints (Valpak Reply Comments); Reply 
Comments of the United States Postal Service (Postal Service Reply 
Comments); Reply Comments of David B. Popkin (Popkin Reply 
Comments); Reply Comments of Time Warner Inc. in Response to Order 
No. 101 (Time Warner Reply Comments); all filed on October 27, 2008.
    \7\ Reply Comments of Magazine Publishers of America, Inc., 
Alliance of Nonprofit Mailers, and American Business Media (MPA, et 
al. Comments); Reply Comments of Association for Postal Commerce, 
Alliance of Nonprofit Mailers, Direct Marketing Association and 
Magazine Publishers of America, Inc. (PostCom, et al. Comments), 
both filed on October 27, 2008.
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III. Discussions of Parts 3030 and 3031

    As discussed in more detail in Order No. 101, the PAEA imposes a 
new regulatory structure on the Postal Service which, among other 
things, elevates the role that complaints play in providing interested 
persons a forum for addressing issues arising under specified sections 
in title 39 of the U.S. Code. The Commission's complaint authority 
stems from amended section 3662, which provides, in relevant part, as 
follows:

    Any interested person (including an officer of the Postal 
Regulatory Commission representing the interests of the general 
public) who believes the Postal Service is not operating in 
conformance with the

[[Page 16735]]

requirements of the provisions of sections 101(d), 401(2), 403(c), 
404a, or 601, or this chapter (or regulations promulgated under any 
of those provisions) may lodge a complaint with the Postal 
Regulatory Commission in such form and manner as the Commission may 
prescribe.

39 U.S.C. 3662(a).
    In Order No. 101, the Commission proposed to revise its existing 
complaint procedures and add procedures to deal with rate or service 
inquiries that are not filed as complaints to implement amended section 
3662 and fulfill the intent of Congress as expressed in the text of the 
PAEA.
    To carry out this Congressional intent, the Commission believes 
that it is appropriate to focus more of its limited resources on 
important issues that raise rate and service concerns with broad 
implications or unfair competition issues, and less of its resources on 
issues that can more easily be remedied by postal management on a local 
level.
    Toward these ends, the Commission's final rules adopt a two-tiered 
approach to deal efficiently and expeditiously with written 
communications directed to the Commission regarding the Postal Service. 
These communications fall into one of two categories: (1) Complaints, 
and (2) rate or service inquiries. Written communications that satisfy 
the form and manner requirements discussed below are treated as 
``complaints'' under section 3662. Other written communications that do 
not meet the form and manner requirements that seek assistance with 
Postal Service-related problems would be treated as rate or service 
inquiries provided they include some minimal identifying information.
    The remainder of this part addresses the parties' comments and the 
Commission's rationales for either changing the final rules from their 
proposed form or issuing the final rules as proposed. With respect to 
certain issues, the Commission believes that no changes from the 
proposed rules is necessary, but that the parties and general public 
will benefit from clarifying guidance from the Commission. These issues 
and guidance are also discussed below.

A. Two-Tier System

    The Postal Service initially seemed to support the proposed rate or 
service inquiry procedures but in its reply comments, ``strongly 
recommends eliminating the provisions of the proposed rules 
establishing a role for the Commission in regulating the handling of 
ordinary rate and service inquiries.'' \8\ Its reply comments argue 
against the rate or service inquiry provisions for the following 
reasons: (1) It believes that part 3031 will create an ``overly 
bureaucratic encumbrance'' that will interfere with the efficient 
operation of the Postal Service; (2) it will force the Postal Service 
to divert resources toward developing different procedures for handling 
inquiries from the Commission; (3) the Postal Service already has a 
variety of channels by which customers can submit their inquiries; (4) 
part 3031 will encourage customers to bypass the Postal Service's more 
direct avenues of resolving issues; and (5) it believes that the 
Commission does not have a statutory basis for issuing rules under part 
3031. Postal Service Reply Comments at 1-8.
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    \8\ Compare Postal Service Reply Comments at 1-8 with Postal 
Service Comments at 5.
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    Valpak also asserts that there is no statutory basis for the 
Commission's rate or service inquiry rules since they are not 
complaints under section 3662. Valpak Comments at 16-20. Valpak 
contends that if rate or service inquiries are considered a second, 
lower tier of complaints under section 3662, then ``the proposed rules 
would be deficient in failing to provide full complaint treatment to 
the second type of complaints.'' Id. at 17. Valpak is also concerned 
about the situation where an interested person meets all the filing 
requirements of section 3030.10 but is ``denied'' complaint status 
because the complaint fails to meet the criteria of paragraph 
3030.13(a). Id. at 18.
    Popkin is concerned that the rate or service inquiry rules give the 
Postal Service the option to submit less responsive information in a 
longer period of time than the Postal Service's Postal Operations 
Manual requires. Popkin Comments at 3.
    On reply, Time Warner notes that the Commission uses section 503 as 
its statutory basis for its authority to issue rules under part 3031. 
Time Warner Reply Comments at 2. It also contends that section 3662 
does not require a hearing on the record under sections 556 and 557 of 
the Administrative Procedure Act. It believes that the Commission need 
only follow the requirements of informal adjudications under section 
555. Id. at 6-8.
    Pitney Bowes and the Public Representative generally support the 
Commission's proposed rate or service inquiry procedures believing they 
are sound and satisfy the accountability and transparency objectives of 
the PAEA through the Commission's monitoring role. Pitney Bowes 
Comments at 5-6; and Public Representative Comments at 1-2.
    Commission analysis. In part, the rate or service inquiry 
procedures are designed to enhance the accountability and transparency 
of the Postal Service to the public it serves. The Postal Service 
should be accessible and the public should be able to see how the 
Postal Service handles issues that arise with customers. Part 3031 does 
not require the Postal Service to create an entirely new set of 
procedures for dealing with customer inquiries. The rules merely 
require the Postal Service to send a written response to an inquirer 
and send a copy of that response to the Commission. Popkin notes that 
the Postal Service's own Postal Operations Manual requires the Postal 
Service to respond to customer issues and that part 3031 requires a 
lesser degree of formality than the Postal Service's own internal 
operating procedures. See Postal Operations Manual sections 165-167. 
Thus, part 3031 should not be overly burdensome on the Postal Service 
or force the Postal Service to create entirely new procedures for 
dealing with inquiries from the Commission.
    The Postal Service's concerns that part 3031 would encourage 
customers to bypass the Postal Service's current variety of direct 
avenues of communication are unfounded. The Commission's part 3031 
rules are meant to be an additional method of contact for mailers. The 
Commission's proposed procedures contemplate a longer turn-around time 
for inquiries then the Postal Service's internal operating procedures. 
If anything, this would discourage customers from using the 
Commission's rules in part 3031 as a primary tool for dealing with 
issues with the Postal Service.
    Valpak and the Postal Service's argument that the Commission does 
not have authority to issue the rate or service inquiry rules in part 
3031 reflects a fundamental misunderstanding of the relationship of 
part 3031 to part 3030. As Time Warner notes, the Commission's 
authority for issuing the rules in part 3031 is section 503, not 
section 3662. As the Commission stated in Order No. 101:

    [T]he Commission believes that it should be informed concerning 
matters that may bear on future complaints or its other 
responsibilities under the PAEA. By helping facilitate public 
communication with the Postal Service, the Commission furthers the 
PAEA goal of increased accountability and transparency of the Postal 
Service.
    The Commission believes also that its enhanced authority under 
the PAEA may encourage more individuals to seek the Commission's 
assistance in resolving their issues with the Postal Service. As a 
result, the proposed rules provide the mailing public with an avenue 
for bringing their concerns to appropriate Postal Service personnel.

[[Page 16736]]

    Rate and service inquiry procedures also allow the Commission to 
ensure that issues raised and resolved under these rules remain 
isolated incidents. The rate or service inquiry process will help 
the Commission in deciding whether to address these matters in a 
more formal manner, which could potentially include the initiation 
of a complaint proceeding by a public representative or the 
appointment of an investigator to explore the matter. 39 U.S.C. 503 
allows the Commission to promulgate these regulations to carry out 
its enhanced responsibilities under the PAEA.

Order No. 101 at 10-11. This statement provides the Commission's 
rationale for determining that the rules in part 3031 allow the 
Commission to ``carry out their functions and obligations * * * as 
prescribed under this title [title 39 of the U.S. Code].'' 39 U.S.C. 
503. With a limited exception discussed below, the Commission's rate or 
service inquiry procedures have no basis under 39 U.S.C. 3662.
    The one potential circumstance where the Commission may use a 
portion of its rate or service inquiry procedures with respect to a 
complaint filed under section 3662 occurs when the Commission exercises 
its authority in section 3030.13. Section 3030.13 provides that if the 
Commission determines that there is a reasonable likelihood that the 
part 3031 procedures may result in resolution of the issues raised by a 
complaint, the Commission may apply the procedures of section 3031.11 
provided that the complaint does not fall within one of the exceptions 
listed in paragraphs 3030.13(a)(1)-(4).\9\ This furthers the 
Commission's goal of encouraging settlement. However, section 3030.13 
also provides that if application of section 3031.11 procedures does 
not result in resolution of the issues raised by the complaint, it is 
sent back to the Commission to be resolved under part 3030. See 
paragraph 3030.13(c). Thus, all complaints that meet the filing 
requirements of section 3030.10 and other applicable criteria are given 
full consideration under part 3030.
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    \9\ Popkin comments that this section is not clear, but does not 
state what exactly is not clear about it or make a suggestion on how 
to clarify it. Without such guidance, the Commission does not 
believe altering this provision at this time will improve the rule.
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B. Burden of Proof

    NAA suggests that the Commission's complaint rules address who has 
the burden of proof after the Commission makes a determination that the 
complaint raises a material issue of fact or law and begins proceedings 
on the complaint. It believes that the burden of proof should be on the 
Postal Service. NAA provides the following four reasons in support of 
this contention. First, it believes that because the Postal Service is 
a government service operated by the Federal Government, it is 
appropriate to ask that a governmental service bear the burden of 
demonstrating that it acts in accordance with the law. NAA Comments at 
5-9.
    Second, NAA believes that because the structure of the PAEA's rate-
setting system focuses primarily on compliance with the price cap at a 
class level, Commission review of proposed rate changes do not result 
in a finding by the Commission that a particular rate is ``lawful.'' 
Third, it believes that the statutory provisions regarding the annual 
compliance review support placing the burden on the Postal Service. 
Fourth, NAA contends that when the regulated entity controls all the 
data likely to be relevant to a complaint, it is appropriate to place 
the burden on that entity. For these reasons, NAA proposes three 
separate burden of proof standards depending on the subject matter of 
the complaint and whether the issue has been subject to an annual 
compliance determination. Id. at 8-9.
    Valpak states that ``it may be possible that the Commission could 
fulfill its statutory obligation to address and resolve burden of proof 
issues by waiting until they arise in litigating specific complaints.'' 
However, it believes that it is ``preferable'' for the Commission to 
address the issue in this docket. Valpak Reply Comments at 3-5. It 
believes that the complainant should typically bear the burden of proof 
to show the existence of a material issue of fact or law, but once that 
showing is made, it argues that the Postal Service should bear the 
ultimate burden of proof that its rates and practices comply with 
applicable law and regulations since it possesses all the relevant 
information. Id. at 6-8.
    The Postal Service believes that whether burden shifting in a 
manner that diverges from the ordinary adjudicatory process is 
appropriate may depend on the nature and type of complaint before the 
Commission. Therefore, noting that this is ``a complex issue,'' the 
Postal Service suggests that the final rules not assign a burden of 
proof upon any specific party. Postal Service Reply Comments at 13-14.
    MPA, et al. argue that NAA's proposal is contrary to 5 U.S.C. 
556(d).\10\ MPA, et al. Reply Comments at 2. It cites Nat'l Ass'n of 
Recycling Industries, Inc. v. ICC, 627 F.2d 1341, 1344 (D.C. Cir. 1980) 
and Council of Forest Industries of British Columbia v. ICC, 570 F.2d 
1056 (D.C. Cir. 1978) in support of its argument that the burden of 
proof should be on the complainant. Nonetheless, MPA, et al. emphasizes 
that the placement of the burden of proof on the complainant is not 
without limit. Burden shifting may be appropriate if, for example, the 
Postal Service fails to respond to legitimate discovery requests.
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    \10\ Several parties argue that the Commission's rules may not 
be in compliance with the requirements of 5 U.S.C. 556. As Time 
Warner points out, 39 U.S.C. 3662 does not require the Commission to 
conduct its complaint proceedings on the record after an opportunity 
for a hearing as was required by former section 3624. See Pension 
Benefit Guaranty Corp. v. LTV, 496 U.S. 633, 655-56 (1990). Time 
Warner Reply Comments at 6-9. Nonetheless, the Commission's 
complaint rule procedures are in compliance with sections 556 and 
557 of title 5.
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    Time Warner believes that NAA's rationale for concluding that the 
Postal Service should bear the burden of proof in complaint proceedings 
is ``ill conceived.'' Time Warner Reply Comments at 4-6. First, Time 
Warner contends that NAA's notion that it is appropriate to shift the 
burden to the Postal Service because it is a government service is 
contrary to the ordinary presumption of regularity afforded to agency 
actions. Second, Time Warner argues that NAA's cross-reference to the 
annual compliance review statutory provisions is immaterial. If 
anything, the absence of an express provision on the burden of proof in 
the complaint provision similar to the annual compliance determination 
provisions in the statute implies that the burden of proof would not 
lie with the Postal Service. Third, Time Warner takes issue with NAA's 
contention that the rebuttable presumption under paragraph 3653(e) 
implies that Congress intended for the Postal Service to have the 
burden in cases dealing with those matters. It argues that a rebuttable 
presumption only relieves the Postal Service of the burden of producing 
some evidence of legality at the outset of the proceeding by shifting 
the initial burden of production of evidence of illegality to the 
complaining party.
    Commission analysis. Both NAA and Valpak correctly note that the 
Commission's current rules do not address which party has the burden of 
proof. Valpak Reply Comments at 2-3; and NAA Comments at 5-6, and n.6 
(noting that ``Commission decisions on complaints under the Postal 
Reorganization Act typically recited the parties' contentions and then 
presented the Commission's discussion and decision. Burdens of proof 
were typically not mentioned''.) This demonstrates that Commission

[[Page 16737]]

complaint rules can function effectively without promulgating rules of 
general applicability addressing burdens of proof.
    Additionally, while there may be certain instances where burden 
shifting is appropriate, with so few complaints yet filed under the 
PAEA, the Commission is not confident that it could effectively 
forecast the universe of possible future complaint scenarios where it 
would be best to place the burden of proof on the Postal Service 
instead of the complainant. Addressing the issue on a case-by-case 
basis, on the other hand, will provide the Commission with the 
flexibility to apply appropriate legal standards in varying factual 
circumstances.\11\ The Postal Service suggests this resolution, and 
Valpak concedes that the Commission could fulfill its statutory mandate 
in this manner. Postal Service Reply Comments at 13-14; and Valpak 
Reply Comments at 3.
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    \11\ Similarly, both the Postal Service and Time Warner argue 
that the Commission has discretion to refrain from beginning 
proceedings on a complaint even if the complaint raises a material 
issue of fact or law. Postal Service Reply Comments at 16; Time 
Warner Reply Comments at 28. On the other hand, GCA, NAA, Popkin, 
and Valpak appear to argue that the Commission must hear all 
complaints that raise a material issue. GCA Comments at 2; NAA 
Comments at 3; Popkin Comments at 2; and Valpak Comments at 18-19. 
At this time, it is unnecessary for the Commission to determine 
whether it has discretion in a particular case to refrain from 
hearing a complaint that meets the requirements of part 3030 subpart 
B. Here, the Commission is promulgating procedural rules for parties 
to follow in submitting a complaint for the Commission's 
consideration. It is not attempting to define the complete scope of 
its complaint jurisdiction. The Commission will likely need to make 
determinations on the scope of its complaint authority when 
circumstances arise where such a determination becomes an issue with 
respect to the facts and circumstances of a particular complaint. 
The Commission believes that it is more appropriate to make such 
decisions with an underlying factual predicate upon which to base 
such decisions.
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    Moreover, there is question as to whether the Commission could even 
issue a final rule addressing burden of proof at this time without 
another round of notice and comment. Notice and comment rulemaking 
require an agency's proposed rule and its final rule to differ only 
insofar as the latter is a ``logical outgrowth'' of the former. See 
Environmental Integrity Project v. EPA, 425 F.3d 992 (DC Cir. 2005); 
and Shell Oil Co. v. EPA, 950 F.2d 741, 750-51 (DC Cir. 1991). It may 
be difficult to support a claim that burden of proof regulations would 
be a ``logical outgrowth'' of the proposed rules which did not address 
or hint at burdens of proof.
    Accordingly, for these reasons, the Commission finds that it would 
be best to gain experience with the effectiveness of the complaint 
rules prior to proposing any rules on allocating the burden of proof 
between the parties. If the Commission finds, through experience, that 
such rules may be helpful in fulfilling its statutory responsibilities, 
it may propose rules on burdens of proof at that time or upon petition 
of an interested person.

C. Meet or Confer Requirement

    Paragraph 3030.10(a)(9) requires the complainant to certify that it 
has attempted to ``meet or confer'' with the Postal Service in an 
effort to resolve or settle its issues prior to filing a complaint. 
Several parties seek clarification from the Commission on the extent 
and effort necessary to comply with this requirement.\12\ These 
commenters are concerned that the certification requirement may be 
interpreted ``as to allow litigation over whether such a meeting was 
attempted, or whether, if attempted, the meeting was sufficiently 
substantive.'' See, e.g., NAA Comments at 13. Several commenters 
suggest that the Postal Service be directed to designate one or more 
appropriate individuals with whom the complainant should attempt to 
make contact in order to satisfy this requirement. Id. The Postal 
Service agrees with this proposal and suggests that the designee be its 
general counsel. Postal Service Reply Comments at 10-11, 17.
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    \12\ Public Representative Comments at 2-3; Popkin Comments at 
2; and NAA Comments at 12-13.
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    Time Warner suggests that the Commission carve out an exception to 
the ``meet or confer'' requirement. In particular, Time Warner argues 
that the Commission should waive the requirement if doing so would be 
futile or unduly burdensome. Time Warner Comments at 7. The Postal 
Service does not support this exception. It believes that all parties 
will act in good faith in an attempt to settle matters.
    Commission analysis. The majority of the parties' comments stem 
from the Commission's admittedly limited discussion in Order No. 101 of 
the intended scope of the ``meet or confer'' requirement. Accordingly, 
the Commission provides a more complete explanation in this order as to 
the level of ``meeting or conferring'' that the Commission anticipates 
will satisfy the requirements of paragraph 3030.10(a)(9). This should 
alleviate the vast majority of the commenters' concerns.
    The goal of the meet or confer provision is to ensure that 
complainants attempt to resolve their issues with the Postal Service 
prior to bringing a more formal proceeding to the Commission for its 
consideration. Under the Commission's prior complaint procedures, in 
some cases, the first time that the appropriate officials at the Postal 
Service were notified of the existence of the issues leading to the 
complaint was upon the complaint's filing. Some of these issues could 
have been resolved without filing a complaint with the Commission if 
the appropriate officials at the Postal Service had been made aware of 
the issues prior to the filing.
    The Commission's meet or confer requirement is simply an attempt to 
make sure that the appropriate individuals at the Postal Service--those 
with authority to resolve the issues raised by complainant--are aware 
of the issues and are given a reasonable opportunity to resolve them 
prior to the complainant's filing with the Commission. An e-mail, 
letter, or similar attempt at communication with appropriate Postal 
Service personnel explaining the nature of the complainant's concerns 
should ordinarily initiate the meet or confer requirement. After the 
complainant has initiated communication, the Postal Service has a 
reasonable time to resolve the issue, or notify the complainant that a 
resolution in a reasonable period of time is likely. What constitutes a 
``reasonable period of time'' will vary depending on the circumstances 
and complexity of the issues involved. If the Postal Service believes 
settlement to be unlikely, it should immediately notify the complainant 
of this fact.
    In an effort to identify a designated appropriate individual within 
the Postal Service who has the authority to settle issues raised by a 
complaint, commenters suggest, and the Postal Service agrees, that the 
Postal Service's general counsel be designated as the appropriate 
official to whom complainants should direct their meet or confer 
communications. The Commission finds this reasonable and therefore 
changes its final rule from the proposed rule in order to state that 
the complainant's meet or confer attempts be directed to the Postal 
Service's general counsel.
    Time Warner's proposal, while superficially appealing, could result 
in unnecessary litigation over the issue of whether a meet or confer 
attempt would be futile. The meet or confer requirement is not 
burdensome. It is a procedural mechanism which could lead to resolution 
of issues prior to a complaint being filed. For these reasons, the 
Commission does not create an

[[Page 16738]]

exception to the meet or confer requirement of paragraph 3030.10(a)(9).

D. Scope of Investigator Authority

    Several commenters ask the Commission to clarify the role, 
responsibilities, activities, and powers of an investigator appointed 
under section 3030.21. See, e.g., PostCom, et al. Reply Comments at 2-
9; and NAA Comments at 11-12. It appears that some parties are 
concerned that an investigator could supplant the complainant's control 
of the development and presentation of its case. See, e.g., id.
    The Public Representative seeks clarification on whether the 
investigator can call conferences, accept written documents or 
pleadings, take testimony, issue subpoenas, or conduct on-site visits. 
Public Representative Comments at 4. NAA seeks clarification on whether 
an investigator would be able to invoke the Commission's subpoena power 
and whether an investigator would be recused from the Commission's 
decision-making responsibilities. NAA Comments at 12.
    The Postal Service believes that if the Commission sets forth a 
framework and guidelines for how investigators are expected to be 
deployed, it would help ensure the efficiency and effectiveness of the 
Commission's investigation, minimize disruption of postal operations, 
and protect confidentiality of any relevant law enforcement activity. 
Postal Service Comments at 5-7.
    Valpak sees the investigator's role as completed once the 
Commission makes a determination as to whether a material issue of fact 
or law exists. Valpak Reply Comments at 10. Similarly, PostCom, et al. 
seek clarification as to when in the procedural process an investigator 
may be introduced. PostCom, et al. Reply Comments at 2. It believes 
that the examples provided in the preamble of Order No. 101 create 
confusion on this temporal issue, and it argues that the statute does 
not contemplate any role for an investigator before the Commission 
makes an initial determination of materiality. Id. at 3-4.
    Commission analysis. The majority of the parties' comments stem 
from the Commission's limited discussion in Order No. 101 of the role, 
responsibilities and powers of an investigator appointed under section 
3030.21. Accordingly, the Commission believes that the parties and the 
general public will benefit from a more detailed explanation of the 
functions that the Commission envisions a typical investigator 
undertaking. This should alleviate the vast majority of the commenters' 
concerns.
    The investigator will not play a dominant role in complaint 
proceedings. The Commission anticipates that its use of an investigator 
will be an unusual occurrence. It envisions the investigator helping 
the Commission as a ``fact gatherer''--not fact finder \13\--in 
extraordinary circumstances where more conventional methods would delay 
or provide incomplete information for the Commission to base its 
decision.
---------------------------------------------------------------------------

    \13\ Several parties raise a concern that an investigator will 
act as a decision-maker or ``fact finder.'' See, e.g., PostCom, et 
al. Reply Comments at 6-9. The investigator will not be involved in 
the Commission's decision-making responsibilities with respect to 
that particular complaint. An investigator is neutral, in the sense 
that the investigator is not seeking to advocate on behalf of a 
particular party. One of the major differences between the role of 
the Public Representative appointed under section 505 and the 
investigator is that the Public Representative advocates on behalf 
of the interests of the general public, whereas the investigator has 
no client. The investigator seeks to help the Commission base its 
decision on all relevant facts. In the ordinary case, investigators 
will develop information from their own observations, interviews, 
and site visits, instead of directly from the parties. Investigators 
will not serve as mediators or arbitrators, though it bears mention 
that the Commission may appoint a different person to act as a 
mediator in complaint cases if it believes that such an alternative 
dispute resolution process may aid in resolving the complaint. See 
section 3030.40.
---------------------------------------------------------------------------

    An investigator will produce a public, written report on the facts 
and circumstances of the particular case or on any specific task that 
the Commission assigns. When this report is complete, parties will be 
able to view the report, including the underlying data substantiating 
the report, assuming that appropriate levels of confidentiality are 
maintained, and provide comments.\14\
---------------------------------------------------------------------------

    \14\ The appropriate level of confidentiality that the 
Commission affords to certain information is the subject of another 
rulemaking docket. See Docket No. RM2008-1.
---------------------------------------------------------------------------

    The commenters seek clarification as to the investigator's 
authority. Similarly, several parties seek clarification on the timing 
of an investigator's appointment. The commenters appear to be concerned 
that they will be unaware of the size and scope of the investigation 
until the investigator releases a final report at an undetermined time 
during the proceeding. The Commission does not envision using the 
investigator in this way as it does not foster the PAEA's goals of 
enhanced transparency and accountability.
    The Commission believes it is important to clarify some of the 
potential methods it may use for ensuring that the investigators will 
not be conducting their investigations in secret. The role of 
investigator is new and the Commission has not yet gained experience as 
to the benefits and drawbacks of its use. Nonetheless, the Commission 
believes the following discussion on these topics will be beneficial.
    The Commission anticipates that the powers of an investigator will 
vary depending on the facts and circumstances of the particular case to 
which the investigator is assigned, and is therefore not appropriate 
for a rule of general applicability. For the same reason, the 
Commission does not believe that it can specify when a typical 
investigation will begin or end.\15\
---------------------------------------------------------------------------

    \15\ Valpak makes an argument based on the placement of the rule 
within the regulatory scheme that the investigator's appointment 
only lasts until the Commission makes a finding on whether the 
complaint raises a material issue of fact or law. Valpak Reply 
Comments at 10-11. Section 3030.21 is not limited in that manner. 
The regulation is contained in subpart C of part 3030 which deals 
with the collection of supplemental information throughout the 
proceeding--prior to and after a Commission finding that a material 
issue of fact or law exists. See also Order No. 101 (using the 
following as an example of when an investigator might be 
appropriate: ``If the Commission finds a complaint to be justified 
and remedial action appropriate, the Commission might seek the 
assistance of an investigator to ensure that any proposed remedial 
action is tailored narrowly to address the violation without causing 
undue or unnecessary disruption)''.
---------------------------------------------------------------------------

    The Commission order appointing an investigator in a particular 
case will detail the size and scope of the investigator's 
responsibilities and authorities. The Commission anticipates that all 
interested parties will cooperate fully with the investigator by 
providing all information needed to complete the assigned 
investigation.\16\ The parties will be allowed to communicate with the 
investigator; there will not be any ex parte prohibition. How to best 
conduct the investigation meeting the goals and using the tools that 
the Commission set out in its appointing order will be at the 
discretion of the particular investigator.

E. Appointment of a Public Representative
---------------------------------------------------------------------------

    \16\ Several comments seek clarification as to whether an 
investigator will have the authority to issue subpoenas on behalf of 
the Commission. See, e.g., NAA Comments at 11-12. An investigator is 
not qualified to issue subpoenas. See 39 U.S.C. 504(f)(2).
---------------------------------------------------------------------------

    Valpak argues that the PAEA mandates that the Commission have one 
permanent officer of the Commission to represent the interests of the 
general public in complaint cases. Valpak Comments at 7-15. Valpak 
contends that the current Commission practice of appointing different 
public representatives in various cases reduces the likelihood that a 
public representative will initiate a

[[Page 16739]]

complaint,\17\ and is inconsistent with the intent of the PAEA. Popkin 
requests that the Commission establish an organization within the 
Commission to provide an ongoing evaluation of the Postal Service's 
activities. Popkin Comments at 1-2.
---------------------------------------------------------------------------

    \17\ Valpak actually contends, with limited explanation, that 
public representatives are precluded from ever filing a complaint.
---------------------------------------------------------------------------

    NAA and Time Warner argue that nothing in section 505 or in the 
PAEA generally requires the Commission to maintain a single, fixed 
individual to advocate on behalf of the interests of the general 
public. NAA Reply Comments at 4-6; and Time Warner Reply Comments at 9-
26. GCA believes that given the relatively specific focus of this 
docket, it would be premature to argue in general terms the merits of a 
continuing public representation office within the Commission. GCA 
Reply Comments at 1-2.
    Commission analysis. The Commission's internal organizational 
structure is outside the scope of this proceeding. Indeed, under 5 
U.S.C. 553(b)(3)(A), Congress recognized that agencies should be given 
wide latitude in their development of agency management and 
administration. Section 553(b)(3)(A) provides that rules of ``agency 
organization'' are exempt from the requirements of notice and comment 
ruling. See American Hosp. Ass'n v. Bowen, 834 F.2d 1037, 1047 (DC Cir. 
1987) (The distinctive purpose of [5 U.S.C.] 553's third exemption, for 
``rules of agency organization, procedure or practice,'' is to ensure 
``that agencies retain latitude in organizing their internal 
operations.'') Courts have also recognized that internal agency 
organization, management, and the ordering of its priorities are better 
left to the discretion of the agency. Heckler v. Chaney, 470 U.S. 821, 
831-32 (1985) (``The agency is far better equipped than the courts to 
deal with the many variables involved in the proper ordering of its 
priorities.'')
    The Commission agrees with NAA and Time Warner that nothing in the 
PAEA requires the Commission to designate a single individual to serve 
as the officer of the Commission to represent the interests of the 
general public. The issue of how best to allocate Commission resources 
to effectuate the intent of the PAEA is of continuing concern, and the 
Commission appreciates suggestions for how it can fulfill its 
responsibilities under the law more efficiently or effectively. The 
Commission regularly evaluates its operations, and therefore Valpak's 
and Popkin's views will be considered in that context.

F. An Annual Compliance Determination's Impact on Complaint Proceedings

    NAA is concerned that a Commission finding of compliance or 
noncompliance in an annual compliance determination could moot a 
pending complaint on the same issue. It argues that if an annual 
compliance determination renders a complaint moot, in practice, this 
will relegate complaints to a short period between the end of March and 
early June so parties can ensure that the Commission makes a final 
determination on the complaint prior to the next annual compliance 
determination. NAA Comments at 9-11. NAA urges the Commission to 
address this issue in a manner that fairly balances the interests of 
the complainant and the Postal Service and allows the Commission to 
manage its resources efficiently. It suggests (1) modifying the 
procedural schedule of the complaint to allow both proceedings to be 
resolved at the same time, or (2) reserving judgment on the subject 
matter of the pending complaint in the annual compliance determination. 
Id.
    The Postal Service believes that such modifications are 
unnecessary. It contends that the annual compliance determination 
reviews matters ``on a macro level,'' whereas a complaint would 
presumably seek relief for a specific problem. Accordingly, the Postal 
Service reaches the conclusion that it is unlikely that a finding of 
compliance as part of an annual compliance determination would 
completely eviscerate a complaint. Postal Service Reply Comments at 15.
    Commission analysis. Some complaints probably will be seeking 
particular relief for a specific problem on a more ``micro level,'' as 
the Postal Service suggests. This does not solve the problem identified 
by NAA for complaints dealing with issues on the same ``macro level'' 
as those typically reviewed in an annual compliance determination. The 
Commission agrees with NAA that it would not give full effect to the 
statutory scheme if complaints could be rendered moot by the issuance 
of an annual compliance determination.
    Congress contemplated this very issue and addressed it directly in 
the statute. Paragraph 3653(e) states:

    A timely written determination * * * [of compliance] shall, for 
purposes of any proceeding under section 3662, create a rebuttable 
presumption of compliance by the Postal Service [of those issues] 
during the year to which such determination relates.

39 U.S.C. 3653(e). Had Congress chosen to have an annual compliance 
determination render a complaint moot, it would have made paragraph 
3653(e) into an irrebuttable presumption. Instead, Congress chose to 
provide the Postal Service with a rebuttable presumption with respect 
to a complaint proceeding.
    Congress recognized that annual compliance determination 
proceedings are completed in a very short, fixed timeframe and are not 
subject to the same opportunities for contesting evidence as exist in 
an adversarial proceeding. These rules contemplate full complaint 
proceedings to provide a thorough, in-depth review of any particular 
subject matter in the context of a complaint. Commission findings in an 
annual compliance determination are relevant to a pending complaint 
proceeding, but are not necessarily dispositive of those issues.

G. The Requirements of Section 3030.10

    Several comments raise issues with the requirements of section 
3030.10, which sets forth the content requirements for the filing of a 
complaint. Their comments are discussed below.
1. Overall Complaint Content Requirements
    Popkin and Valpak argue that the form and manner requirements of 
section 3030.10 are too burdensome. Valpak Comments at 5-6; and Popkin 
Comments at 2. More specifically, Valpak has issues with the following 
requirements: (1) Paragraph (a)(5), which requires a statement as to 
the nature of the evidentiary support that the complainant expects to 
obtain during discovery, and (2) paragraph (a)(6), which requires facts 
premised on information and belief to explain why those facts could not 
be ascertained by the complainant.
    The Postal Service supports these enhanced requirements because 
they provide specificity as to the legal and factual basis for the 
complaint and allow the Postal Service to respond more completely in 
the limited timeframe for answers. It also believes that such 
information will provide the Postal Service with a better understanding 
of the complaint, determine if the information expected to be obtained 
during discovery actually exists, identify the appropriate employees to 
provide such information, and encourage the informal resolution of 
complaints. Postal Service Reply Comments at 8-10.

[[Page 16740]]

    Commission analysis. Paragraph 3662(b) requires the Commission to 
make a determination as to whether the complaint raises a material 
issue of fact or law within 90 days after the filing of such complaint. 
This potentially requires the Commission to consider a significant 
amount of information in an abbreviated timeframe in order to make a 
finding whether a particular complaint raises a material issue of fact 
or law. In order for the Commission to fulfill these statutory 
responsibilities in a timely fashion, the Commission must have all the 
potentially relevant information when the parties file their initial 
pleadings. If the Commission were to require less information at the 
outset from the complainant, the result would be less responsive 
information from the Postal Service in its answer. This could cause the 
Commission to have to routinely solicit additional information from the 
parties in order to determine if the complaint raises material issues 
of fact or law. These required supplemental submissions would delay the 
Commission's determination under paragraph 3662(b)(1) and possibly 
result in a dismissal of a complaint under paragraph 3662(b)(2). The 
Commission believes it is in the best interest of all stakeholders to 
have it consider complaints under paragraph 3662(b)(1), rather than 
having them dismissed under paragraph 3662(b)(2). The best way for the 
Commission to accomplish this goal is to have all the information 
necessary to make such determinations as early in the process as 
possible. This is what the requirements of paragraph 3030.10(a) are 
designed to accomplish.
    Paragraphs (a)(5) and (a)(6) of section 3030.10 are designed to 
elicit information to ensure that the complainant has completed an 
appropriate level of due diligence prior to filing the complaint. The 
Commission clarifies that paragraph (a)(5) merely requires the 
complainant to state to the extent possible the nature of the 
evidentiary support it expects to obtain during discovery. This allows 
the Commission to better understand the nature of the complainant's 
case in order to make a determination under paragraph 3662(b)(1) as to 
whether a material issue of fact or law exists. The Commission 
recognizes that frequently such information will be in the control of 
the Postal Service. Nonetheless, the complainant must have some general 
understanding of how it intends to gather evidence in support of its 
case prior to filing.
    Similarly, paragraph (a)(6) merely requires the complainant to 
state why facts premised on information and belief are alleged on that 
basis as opposed to actually being ascertained by the complainant. This 
ensures that the complainant's case is based on more then mere 
speculation. These provisions are not burdensome.
2. Issues Pending in Other Forums
    Paragraph (a)(7) of section 3030.10 requires the complainant to 
alert the Commission as to whether the same or similar issues raised in 
the complaint are pending in another proceeding. Popkin takes issue 
with this provision arguing that the Commission should not be a ``court 
of last resort.'' Popkin Comments at 2. Popkin's concern that the 
Commission will become a ``court of last resort'' is unfounded. The 
Commission is not requiring parties to attempt to resolve their 
disputes in other adjudicatory forums prior to bringing a complaint to 
the Commission. Paragraph 3030.10(a)(7) will make the Commission aware 
of other forums that have addressed or may be dealing with the same 
dispute. This information will help the Commission avoid duplication 
and potential inconsistency between adjudicatory bodies. Further, 
having multiple governmental entities resolving the same dispute at the 
same time is a waste of governmental resources.
3. Alternative Dispute Resolution
    Popkin asks for clarification as to the meaning of the term 
``alternative dispute resolution'' (ADR) in paragraph 3030.10(a)(9). 
Presumably, Popkin finds the provision confusing, unclear, or 
misplaced. Popkin Comments at 2.
    Commission analysis. This provision explores whether the issues 
being raised in the complaint may be resolved through settlement, 
negotiation, mediation, arbitration or other dispute resolution 
procedures. The Commission believes that in certain circumstances ADR 
imposes fewer costs than litigation, provides parties with more 
confidentiality when they believe it is appropriate, provides greater 
flexibility in remedies, and faster resolution. The parties may find 
these alternatives desirable, and the Commission wants to encourage 
these alternative procedures when appropriate.
    Nonetheless, the Commission agrees with Popkin that the wording of 
this provision could be unclear and may be more appropriately located 
as part of the Commission's settlement rule, section 3030.40. 
Accordingly, the Commission will move the alternative dispute 
resolution provision from paragraph 3030.10(a)(9) to section 3030.40, 
where the Commission discusses the possible informal resolution 
procedures it may undertake in the context of a complaint proceeding.
4. Pre-Complaint Written Correspondence
    The Postal Service suggests that Commission section 3030.10 require 
a complainant to provide copies of all correspondence or written 
communications between the complainant and the Postal Service. Postal 
Service Comments at 1-3. The Postal Service is concerned that without 
this information, it will have to spend a significant portion of time 
attempting to locate the appropriate personnel within the Postal 
Service that the complainant attempts to contact with respect to his or 
her issue. Popkin points out that since paragraph 3030.10(a)(9) 
requires the complainant to meet or confer with the Postal Service 
prior to filing the complaint, it will be aware of the facts and 
circumstances surrounding the complaint prior to filing. Popkin Reply 
Comments at 1.
    Commission analysis. In the current complaint rules, there is no 
requirement that the complainant and Postal Service meet or confer 
prior to a complaint filing. The new rules include the requirement that 
the complainant put the Postal Service on notice that a complaint may 
be forthcoming. Dialogue at the meet or confer stage should provide the 
Postal Service with enough detail to identify Postal Service employees 
who have been dealing with the complainant.
    These rules also provide the Postal Service with a much greater 
level of detail as to the facts and circumstances surrounding the 
complaint then the current rules provide. This significant additional 
detail should ensure that the Postal Service does not have to use 
``valuable time and postal headquarters resources * * * seeking local 
internal sources of information that either verify or refute 
allegations in a service complaint or inquiry.'' Postal Service 
Comments at 2.
    The Commission has concerns that requiring the complainant to 
publicly produce all copies of correspondence or written communications 
with the Postal Service on the topic of the complaint may have a 
chilling effect on the efforts of the complainant to attempt to settle 
the matter. See, e.g., Federal Rule of Evidence 408. Additionally, 
complainants are likely to provide this information in support of the 
requirement in paragraph 3030.10(a)(9) that they explain why they 
believe settlement unlikely.

[[Page 16741]]

H. Answer Contents and Timing

    Several comments raise issues with the requirements of rules 
relating to the Postal Service's filing of its answer and the timeframe 
allowed for filing such answer. These comments are discussed below.
1. Postal Service Certification of Meet or Confer
    The Public Representative notes that paragraph 3030.14(a)(6) 
requires the Postal Service to certify, in its answer, that it 
attempted to meet or confer with the complainant in an attempt to 
resolve the matter ``prior to the filing.'' Proposed rule 
3030.14(a)(6). The Public Representative believes that the language of 
the proposed rule is unclear as to whether the meet or confer attempt 
must be made by the Postal Service (1) prior to the complaint filing, 
or (2) prior to the filing of the answer. Public Representative 
Comments at 3-4. Valpak makes a similar point. Valpak Comments at 7. 
The Public Representative believes that the better approach is to 
require the Postal Service to certify an attempt to meet or confer 
after the complaint is filed since that is when the complaint is 
committed to writing and all the facts and circumstances are set out in 
detail.
    Commission analysis. The Commission appreciates the parties' 
identification of a potential ambiguity in its proposed rules. The 
Commission believes that the Postal Service should attempt to meet or 
confer with the complainant in an attempt to resolve the issues raised 
in the complaint, but is not seeking to add additional settlement 
attempt requirements that may be fruitless. The Commission wants to 
ensure that a good faith attempt at settlement was undertaken by both 
parties. Thus, if the Postal Service does not believe that the 
complainant initiated a good faith settlement attempt prior to the 
filing of its complaint, the Postal Service should strive to undertake 
a good faith settlement attempt with the complainant prior to filing 
its answer. If the Postal Service believes that the complainant did, in 
good faith, attempt to settle the issues raised in the complaint, the 
Postal Service need not make another attempt. Additionally, the Postal 
Service only has a limited amount of time to respond to the complaint. 
Requiring additional meet or confer attempts may compromise the Postal 
Service's ability to effectively respond to the complaint litigation. A 
simple certification that the complainant and the Postal Service 
undertook good faith settlement negotiations and those attempts did not 
result in settlement will suffice. Thus, to clarify this conclusion in 
the final rule, the Commission accepts Valpak's suggestion and will add 
the language ``of its answer'' after the words ``prior to the filing'' 
in paragraph 3030.14(a)(6). To further clarify, the Commission also 
alters the language of that rule from ``attempted to meet or confer'' 
to ``met or conferred.''
    Additionally, for the same reasons discussed in part III.G.3 of 
this order, the Commission alters paragraph 3030.14(a)(6) in the same 
manner as it altered paragraph 3030.10(a)(9).
2. Deemed Admissions
    Valpak notes that the Commission's current complaint rules state 
that ``[e]ach fact alleged in a complaint not thus specifically 
answered shall be deemed to have been admitted.'' Valpak suggests that 
the Commission carry this provision over to its new complaint rules. 
Valpak Comments at 6.
    Commission analysis. The Commission agrees with Valpak. This 
provision ensures that the Postal Service responds to every allegation 
of the complaint and will allow the Commission to have a better record 
for decision. Accordingly, the Commission will add Valpak's requested 
provision to paragraph 3030.14(a)(3).
3. Timeframe for Responsive Pleadings
    The Postal Service notes that section 3030.12 provides the Postal 
Service with 20 days to file its answer. It contends that this time 
period is too short and that the Commission did not provide a rationale 
for choosing a 20-day deadline. It believes that it would be difficult 
for the Postal Service to meet the requirements of section 3030.14 in 
this short timeframe. Postal Service Comments at 3-4.
    Commission analysis. In Order No. 101, the Commission provided its 
rationale for the timeframes in proposed rule 3030.14. See Order No. 
101 at 14. There, it noted that the timeframes in the proposed rule for 
answers parallel those provided to civil litigants under the Federal 
Rules of Civil Procedure. See Federal Rule of Civil Procedure 12. As a 
result of paragraph 3030.10(a)(9), the Postal Service will have notice 
that a complaint may be filed. Also, if the Postal Service files a 
motion to dismiss the complaint or similar motion, the rules provide 
the Postal Service with additional time to file its answer. While 20 
days may be shorter than the current timeframe, private parties in 
civil litigation routinely meet such a deadline.
    The Commission only has 90 days to make its determination as to 
whether a complaint raises a material issue of fact or law. This 
requirement supports a limited time for the Postal Service's answer. In 
certain circumstances, the Commission may have to request supplemental 
information from the parties pursuant to section 3030.20 prior to 
making a decision under section 3030.30. If the Commission provides the 
Postal Service with more time than proposed, the Commission may not be 
able to fulfill its duties within the statutorily mandated timeframe of 
paragraph 3662(b)(1). Section 3030.11 provides the Postal Service with 
immediate service of the complaint via e-mail. This should allow the 
Postal Service to begin working on its answer and litigation strategy 
quickly.

I. Service of Process

    Valpak and the Popkin comment on proposed rule 3030.11 which 
requires service of the complaint on the Postal Service via e-mail. 
Valpak suggests that hand delivery or U.S. Mail should also be 
sufficient service. Valpak Comments at 5. Popkin believes that posting 
the complaint on the Commission's Web site should be considered 
adequate service. Popkin Comments at 2.
    Commission analysis. The Commission wants to ensure that the 
appropriate individuals at the Postal Service receives the complaint as 
contemporaneously as possible with the filing. Hand delivery may not be 
delivered to appropriate Postal Service personnel as rapidly as e-mail. 
It could be received by a receptionist or be left by the person who 
signed for the delivery in the mailroom. Similarly, U.S. Mail sent to 
Federal Government offices in the District of Columbia is subject to 
unpredictable, and occasionally extended delays a result of security 
screening procedures. With a 20-day deadline for the Postal Service's 
answer after the complaint is filed, the Commission wanted to ensure 
that the date the Postal Service receives service coincidences with the 
date the complaint is deemed filed. This also helps ensure the 
Commission can make its required findings within the 90-day statutory 
deadline. The provision requiring e-mail service of the complaint on 
the Postal Service requires minimal effort. It is not a burdensome 
requirement.
    Nonetheless, to ensure that parties that do not have access to e-
mail are not barred from filing complaints, the Commission alters its 
proposed rule to allow waivers of e-mail service in accordance with its 
paper filing requirements under paragraph 3001.9(a).

[[Page 16742]]

J. Availability of Rate or Service Inquiries on the Commission's Web 
Site

    Several commenters suggest that rate or service inquiries directed 
to the Commission be available on the Commission's Web site. Popkin 
Comments at 3; and Public Representative Comments at 7. The Public 
Representative believes that if the general public has access to issues 
previously addressed by inquiries, together with the Postal Service's 
response to such inquiries, there could be a greater understanding of 
the extent of the questions and problems experienced by other mailers 
as well as a knowledge of the Postal Service responses and the 
potential for resolution of problems. The Public Representative also 
notes that the number of inquiries may be significantly reduced if the 
public understands the Postal Service's policies and the reasons for 
the policies through publicly available application of those policies 
to particular rate or service inquiries.
    Commission analysis. The Commission finds this proposal to have 
merit. It will enhance transparency and accountability in furtherance 
of the goals and policies of the PAEA. However, there are also 
countervailing privacy concerns that need to be accommodated. Prior to 
placing the rate and service inquiries on the Commission's Web site, 
the Commission will have to ensure that its methods are in compliance 
with the Privacy Act, 5 U.S.C. 552a, and other applicable privacy 
related statutes. This suggestion requires no textual change from the 
Commission's proposed rules.

K. Reasonable Likelihood Standard

    The Postal Service argues that proposed rule 3030.13(a)(3) contains 
a provision where the exception is ``so vague that it swallows the 
rule.'' Postal Service Comments at 4. Proposed rule 3030.13(a)(3) 
provides that a complaint will not be sent to the Postal Service for an 
attempt at informal resolution if it ``[r]epresents a pattern, 
practice, or systematic issue that affects a significant number of mail 
users (or is reasonably likely to be the beginning of such a 
pattern).'' Proposed rule 3030.13(a)(3) (emphasis added). The Postal 
Service believes that the ``reasonably likely'' standard ``lacks 
criteria that give any confidence that it could be applied other than 
arbitrarily.'' Postal Service Comments at 5. It suggests that the 
Commission should either provide criteria that much more clearly define 
the basis for determining that something is reasonably likely to be the 
beginning of a pattern or delete this provision.
    Commission analysis. The Federal courts routinely apply a 
``reasonable likelihood'' standard in a wide variety of 
circumstances.\18\ Thus, the Commission interprets the Postal Service's 
concern to be with the proposed rules' use of the term ``beginning.'' 
The Commission understands that it may not be clear when something is 
the beginning, as opposed to the middle or end, of a pattern. The 
Commission's goal for this provision is to identify occurrences that 
may indicate that a pattern is developing. If the complaint, together 
with other information such as service performance data, indicates that 
a pattern is evolving, it may be appropriate for the Commission to 
treat that filing as a complaint. In those situations, the Commission 
would deal with issues promptly before a substantial number of mail 
users are harmed.
---------------------------------------------------------------------------

    \18\ See, e.g., U.S. v. Gomez, 431 F.3d 818, 824 (DC Cir. 2005) 
(reasonably likelihood standard applied in sentencing of criminals); 
United States v. Holmquist, 36 F.3d 154, 168 (1st Cir. 1994) (``the 
standard for authentication, and hence for admissibility, is one of 
reasonable likelihood''); SEC v. Int'l Loan Network, Inc., 770 
F.Supp. 678, 688 (D.D.C. 1991) (reasonable likelihood standard 
applied to preliminary injunction application by SEC); SEC v. Yu, 
231 F. Supp. 2d 16, 19 (D.D.C. 2002) (quoting Int'l Loan Network and 
finding, ``[u]nder the law of this Circuit, the SEC is entitled to a 
preliminary injunction if `the evidence establishes a strong prima 
facie case of previous violations and a reasonable likelihood that 
the wrong will be repeated.'''); see also Hinkley v. U.S., 163 F.3d 
647, 650 (DC Cir. 1999) (noting that the ``capable of repetition but 
evading review'' standard means that if there is a showing that 
there is ``a reasonable likelihood that [the complainant] will again 
suffer the deprivation * * * that gave rise to this suit, his case 
is capable of repetition.'' (internal citations omitted)).
---------------------------------------------------------------------------

    Therefore, to clarify the intent of this provision, the Commission 
will change the wording of this standard to ``or is reasonably likely 
to be evidence that such a pattern has begun.'' This clarifying change 
should satisfy the Postal Service's concern that the Commission not 
apply its standards of review in an arbitrary manner.\19\
---------------------------------------------------------------------------

    \19\ Of course, this test only affects the Commission's 
discretionary ability to attempt to resolve the matter informally 
through its rate or service inquiry procedures. It has no 
substantive application to the complaint. See paragraph 3030.13(b).
---------------------------------------------------------------------------

L. Satisfaction Provision

    The Postal Service suggests that the Commission clarify how it 
intends to close complaint dockets under paragraph 3030.41(a) that have 
been resolved informally after the Commission has made a finding under 
paragraph 3030.30(a)(1) that a complaint raises a material issue of 
fact or law. Postal Service Comments at 7-8. The Postal Service notes 
that Order No. 101's section-by-section analysis states that after the 
Commission makes a finding that a complaint raises a material issue of 
fact or law, the Commission would like the opportunity to evaluate 
whether the issues raised by the complaint may continue to impact a 
significant segment of the mailing community prior to closing its 
docket. Id. The Postal Service argues that the proposed rule is unclear 
and provides no guidance on how the Commission will evaluate whether to 
allow the complaint to be dismissed at that stage.
    Commission analysis. In the circumstances where the Commission 
makes a finding under paragraph 3030.30(a)(1) that the complaint raises 
a material issue of fact or law and begins proceedings on the 
complaint, the issues raised in the complaint typically impact a 
significant segment of the mailing community. While a settlement 
agreement between the Postal Service and complainant may also resolve 
the issues of the other members of the mailing community affected by 
the Postal Service's action, it is possible for the informal resolution 
reached by the parties to only resolve the issue with respect to that 
individual complaining party. If this occurs, then the other affected 
individuals remain aggrieved parties. If the Postal Service and 
complainant's settlement are limited in scope to only solving the issue 
with respect to the complainant, it may be in the interest of national 
postal policy to continue the complaint until a solution is reached 
that resolves the issues for all affected mailers.
    Accordingly, in light of the Postal Service's suggestion and in 
line with the section-by-section analysis of this rule in Order No. 
101, the Commission will clarify the standard by which it will 
determine whether to allow a complaint to be dismissed under section 
3030.41. In line with its section-by-section analysis in Order No. 101 
with respect to the proposed rule, it will insert a paragraph (c) into 
the final rule that states: ``In determining whether to allow the 
complaint to be dismissed or amended under this rule, the Commission 
will take into consideration whether the issues raised by the complaint 
may continue to impact a significant segment of the mailing 
community.''

M. Availability of Depositions

    NAA points out that the Commission's rule authorizing depositions 
is not contained in sections 3001.25 through 3001.27 and thus appears 
to be available under section 3030.1 prior to section 3030.30's finding

[[Page 16743]]

of a material issue of fact or law. NAA Comments at 4, n.3 (noting that 
the deposition rule is 39 U.S.C. 3001.33). The Postal Service seeks 
clarification on this issue due to the fact that it believes that 
witness depositions are similar to section 3001.27's requests for 
production, which the proposed rule does not allow prior to the 
Commission making a section 3030.30 finding. Postal Service Reply 
Comments at 14.
    Commission analysis. While it is true that section 3001.33 is 
plainly not contained in sections 3001.25 through 3001.27, that does 
not mean that depositions are routinely available prior to a finding 
under section 3030.30 that the complaint raises a material issue of 
fact or law. Commission rule 3001.33 requires an application for 
authorization from the Commission for approval to take depositions. 
Furthermore, depositions are only allowed in very limited 
circumstances. It is difficult to envision any of those circumstances 
arising in the pre-rule 3030.30 finding stage. Nonetheless, to clarify 
the Commission's intent that all discovery (including depositions) not 
be available prior to a finding under section 3030.30 that the 
complaint raises a material issue of fact or law, the Commission will 
add that exception to paragraph 3030.1(b).

N. Other Suggestions

    Several commenters suggest minor uncontroversial wording changes to 
the proposed rules. These changes are outlined below.
1. Heading of Section 3030.13
    The Public Representative suggests that the Commission change the 
heading of proposed section 3030.13 to clarify that the section applies 
rate or service inquiry procedures to complaints. Public Representative 
Comments at 3. The Commission agrees with the Public Representative 
that a change to the section's heading provides clarification. 
Accordingly, the Commission changes the heading of proposed section 
3030.13 to ``Conditions for applying rate or service inquiry procedures 
to complaints'' in the final rule.
2. Ambiguity in Section 3030.20
    GCA points out an ambiguity in proposed section 3030.20. Read 
literally, the proposed section could mean that the Commission will, in 
its discretion: (1) Require additional information, (2) appoint an 
investigator, or (3) take no action. To clarify that the Commission 
will apply either options number (1) or (2), but not (3), GCA provides 
suggested revised language.
    Commission analysis. GCA's suggested changes better reflect 
Commission intent. Accordingly, the Commission accepts GCA's suggested 
change with a minor revision.
3. Ambiguity in Section 3030.20
    Valpak raises a concern that a literal reading of the statute 
requires the complaint to raise ``material issues of fact or law.'' 
Valpak Comments at 4 (quoting 39 U.S.C. 3662) (emphasis in original). 
This could be read to imply that more than one issue must be raised 
prior to a Commission decision to begin proceedings on a complaint 
under paragraph 3030.30(a)(1). To avoid confusion, Valpak suggests 
changing this text to the singular form. The Commission agrees that 
only one material issue of fact or law must be raised to satisfy 
paragraph 3030.30(a)(1). Accordingly, it changes the final rule in the 
manner suggested by Valpak.

IV. Section-by-Section Analysis

    In this part, the Commission reviews its final rules and describes 
what each rule seeks to accomplish. The purpose of this section-by-
section analysis is to assist in determining the nature of each 
regulation and the rationale behind it. Each section is discussed 
below.
    Section 3030.1 Applicability. This section identifies the types of 
complaints that the Commission will consider as specified by 39 U.S.C. 
3662. It also identifies the other Commission rules that will apply to 
complaint proceedings including the filing requirements and the 
Commission's adjudication procedures. Paragraph (b) of this section 
makes the discovery and deposition sections inapplicable to complaint 
proceedings until the Commission initiates a proceeding on the 
complaint, i.e., until the Commission finds that the complaint raises a 
material issue of fact or law. Without such a provision, the discovery 
process might be abused. This paragraph ensures that only complainants 
raising material issues of fact or law will subject the Postal Service 
to the time and expense of the discovery process.
    Section 3030.2 Scope and nature of complaints. This section 
describes the nature of complaints that the Commission will consider. 
It expands upon the Commission's current ``Scope and nature of 
complaints'' section, 39 CFR 3001.82, to conform with the statutory 
changes to 39 U.S.C. 3662.
    Section 3030.10 Complaint contents. This section identifies the 
information that must be included in a complaint filing in order to 
satisfy the ``form and manner'' requirements. These requirements, which 
are based largely upon the Federal Energy Regulatory Commission's 
formal complaint rule, 18 CFR 385.206, are designed to provide 
specificity as to the legal and factual basis for the complaint. The 
intent is to apprise the Postal Service of the key elements of the 
complaint, and in concert with the Postal Service's answer, to enable 
the Commission to determine whether the complaint raises a material 
issue of fact or law.
    The rule requires the complainant to certify that it has attempted 
to meet or confer with the Postal Service's general counsel prior to 
filing the complaint. This criterion has two purposes. First, it is 
designed to allow the parties to explore whether alternative dispute 
resolution procedures might be effective in settling the issues raised 
by the complaint. Second, it requires a minimal, good faith attempt to 
resolve the complaint before involving the Commission. This follows the 
Commission's long-standing policy favoring settlement. See 39 CFR 
3001.85(b).
    Section 3030.11 Service. This section requires the complainant to 
serve the complaint on the Postal Service at the same time the 
complaint is filed with the Commission. This section ensures that the 
Postal Service receives a copy of the complaint at the time it is sent 
to the Commission instead of having to wait to be notified of the 
pending complaint. Those parties who do not have e-mail access may 
obtain a waiver of this section.
    Section 3030.12 Pleadings filed in response to a complaint. This 
section governs the timeline for the Postal Service to respond to 
complaints. The Postal Service has 20 days to respond to a complaint. 
If the Postal Service files an appropriate motion, the timeline for the 
Postal Service to file its answer to a complaint is altered as it would 
be under the Federal Rules of Civil Procedure.
    Section 3030.13 Conditions for applying rate or service inquiry 
procedures to complaints. This section addresses the Commission's 
ability to apply the rate or service inquiry procedures in order to 
attempt to resolve a complaint using the Postal Service's internal 
procedures.
    This section does not allow the Commission to use the rate or 
service inquiry procedures in connection with complaints that raise 
unfair competition issues or concern rate or service matters with broad 
implications. As discussed in more detail in Order No. 101 [73 FR 51888 
(September 5, 2008)], these topics raise important policy issues that

[[Page 16744]]

Congress intended the Commission to consider in the first instance.
    Section 3030.14 answer contents. This section identifies the 
information to be included in an answer filed with the Commission. The 
requirements for the section are based largely upon the Federal Energy 
Regulatory Commission's answer rule, 18 CFR 385.213. The section is 
designed to elicit information necessary for the Commission to 
determine if the appropriate statutory and regulatory requirements have 
been met as well as to determine if the complaint raises a material 
issue of fact or law. The section requires the Postal Service to 
certify that it met or conferred with the complainant. This mirrors the 
provision in section 3030.10 designed to foster settlement.
    Section 3030.20 Sufficiency of information. This section is 
designed to give the Commission flexibility to obtain additional 
information if it determines it would be better able to make an 
informed determination on whether a complaint raises a material issue 
of fact or law under 39 U.S.C. 3662(b)(1). This section allows 
additional information to be obtained by issuing a request or through 
the appointment of an investigator.
    Section 3030.21 Investigator. This section allows the Commission to 
appoint an investigator to explore some or all of the issues raised in 
a complaint. This rule also makes public the investigator's findings 
and report to ensure that the process remains open and transparent.
    Section 3030.30 Beginning proceedings on complaints. This section 
explains the various procedural paths that a complaint will take when 
the Commission makes a finding under 39 U.S.C. 3662(b)(1)(A)(i) or 
(ii). Upon making a finding under these sections, the Commission will 
either (1) issue a notice that includes setting forth the next steps in 
the proceeding, or (2) issue a final order dismissing the complaint.
    Section 3030.40 Policy on settlement. This section is a re-
codification of 39 CFR 3001.85(b) as a separate section. The Commission 
believes that its policy favoring settlement and alternative dispute 
resolution is important and should be in a separate section to 
emphasize its importance and so that it can be found easily in the Code 
of Federal Regulations.
    Section 3030.41 Satisfaction. This section sets forth the 
procedural requirements that a complainant must follow in the event 
that the complaint is resolved informally (in whole or in part). The 
section is designed to ensure that parties are free to explore 
settlement at any stage of litigating a complaint. However, once a 
determination that a complaint raises a material issue of fact or law 
has been made, the Commission believes it is prudent to evaluate 
whether the issues raised by the complaint may continue to impact a 
significant segment of the mailing community prior to closing its 
docket.
    Section 3030.50 Remedies. This section sets forth the potential 
statutory remedies for a complaint that the Commission finds to be 
justified. The Commission has broad remedial authority. The Commission 
may issue an order designed to ensure that the Postal Service achieves 
compliance with the applicable requirements found to be violated 
through the complaint proceeding. The Commission also may issue an 
order to remedy the effects of non-compliance with applicable 
requirements or postal policy. Finally, in cases of deliberate non-
compliance by the Postal Service, the Commission may fine the Postal 
Service for each incidence of deliberate non-compliance. The section 
ensures that in those circumstances where the Commission is considering 
fining the Postal Service, participants will be afforded an opportunity 
to comment, including addressing any aggravating and mitigating factors 
related to the violation prior to the Commission making a determination 
that such extraordinary relief is warranted.
    Section 3031.10 Rate or service inquiry contents. This section 
identifies the information that should be included in rate or service 
inquiries. The requirements for this section are based in part on the 
Federal Communications Commission's informal complaint rules, 47 CFR 
1.716. The section is designed to elicit the information necessary for 
the Commission to determine how to deal efficiently with the inquiry so 
that the party's needs or concerns can be addressed appropriately.
    Section 3031.11 Rate or service inquiry procedures. This section 
sets forth the procedures that the Commission will take when it 
receives a rate or service inquiry. The Commission will send the 
inquiry to the Postal Service for appropriate action, and review 
reports submitted by the Postal Service in connection with rate or 
service inquiries filed under this part.
    Section 3031.12 Treatment as a complaint. The purpose of part 3031 
is to assist individuals in resolving rate or service matters through 
informal means. This section also provides for the appointment of an 
investigator, an officer to represent the general public, or both, if 
the Commission believes that a systemic or recurring pattern may be at 
issue. Such action could ultimately result in the prosecution of a 
complaint proceeding under part 3030 if such pattern or practice 
affects a substantial number of persons or region of the nation in an 
important respect.

V. Ordering Paragraphs

    It is Ordered:
    1. The Commission hereby deletes the complaint procedures located 
at part 3001, subpart E of the Commission's Rules of Practice and 
Procedure.
    2. The Commission hereby adopts the final rules applicable to 
Complaints (part 3030) and Rate or Service Inquiries (part 3031) that 
follow the Secretary's signature into the Commission's Rules of 
Practice and Procedure to appear in 39 CFR parts 3030 and 3031, 
respectively.
    3. The Secretary shall arrange for publication of this order in the 
Federal Register. These actions will take effect 30 days after 
publication in the Federal Register.
    4. The Motion for the Late Acceptance of the Initial Comments of 
the United States Postal Service filed on October 7, 2008, is granted.

List of Subjects in 39 CFR Parts 3001, 3030 and 3031

    Administrative practice and procedure, Postal Service.

    Issued: March 24, 2009.

    By the Commission.
Steven W. Williams,
Secretary.

0
For the reasons stated in the preamble, under the authority at 39 
U.S.C. 3662, the Postal Regulatory Commission amends 39 CFR chapter III 
as follows:

PART 3001--RULES OF PRACTICE AND PROCEDURE

0
1. The authority citation for part 3001 continues to read as follows:

    Authority. 39 U.S.C 404(d); 503; 3622; 3633, 3652; 3661.

Subpart E--[Removed]

0
2. Remove and reserve subpart E of part 3001, consisting of Sec. Sec.  
3001.81 through 3001.87.

0
3. Add part 3030 to read as follows:

PART 3030--RULES FOR COMPLAINTS

Subpart A--General
Sec.
3030.1 Applicability.
3030.2 Scope and nature of complaints.

[[Page 16745]]

Subpart B--Form and Manner Requirements of Initial Pleadings
3030.10 Complaint contents.
3030.11 Service.
3030.12 Pleadings filed in response to a complaint.
3030.13 Conditions for applying rate or service inquiry procedures 
to complaints.
3030.14 Answer contents.
Subpart C--Supplemental Information
3030.20 Sufficiency of information.
3030.21 Investigator.
Subpart D--Proceedings
3030.30 Beginning proceedings on complaints.
Subpart E--Settlement
3030.40 Policy on settlement.
3030.41 Satisfaction.
Subpart F--Commission Determinations and Relief
3030.50 Remedies.

    Authority:  39 U.S.C. 503; 3662.

Subpart A--General


Sec.  3030.1  Applicability.

    (a) The rules in this part govern the procedure for complaints 
filed under 39 U.S.C. 3662 that meet the form and manner requirements 
of subpart B of this part. Part 3001, subpart A of this chapter, 
applies unless otherwise stated in this part or otherwise ordered by 
the Commission.
    (b) Sections 3001.25 through 27 of this chapter and Sec.  3001.33 
of this chapter do not apply to this part unless and until the 
Commission makes a finding under Sec.  3030.30(a)(1) that the complaint 
raises material issues of fact or law.


Sec.  3030.2  Scope and nature of complaints.

    Any interested person (including a duly appointed officer of the 
Commission representing the interests of the general public) may file a 
written complaint with the Commission if that person believes that the 
Postal Service is not operating in conformance with:
    (a) The provisions of 39 U.S.C. chapter 36, or 39 U.S.C. 101(d), 
401(2), 403(c), 404a, or 601; or
    (b) Any rule, order, or other regulatory requirement based on any 
of these statutory provisions.

Subpart B--Form and Manner Requirements of Initial Pleadings


Sec.  3030.10  Complaint contents.

    (a) A complaint must:
    (1) Set forth the facts and circumstances that give rise to the 
complaint;
    (2) Clearly identify and explain how the Postal Service action or 
inaction violates applicable statutory standards or regulatory 
requirements including citations to the relied upon section or sections 
of title 39, order, regulation, or other regulatory requirements;
    (3) Set forth the business, commercial, economic or other issues 
presented by the action or inaction as such relate to the complainant;
    (4) Include a description of persons or classes of persons known or 
believed to be similarly affected by the issues involved in the 
complaint, if applicable;
    (5) State the nature of the evidentiary support that the 
complainant has or expects to obtain during discovery to support the 
facts alleged in the complaint;
    (6) Include an explanation as to why such facts could not 
reasonably be ascertained by the complainant where claims are premised 
on information and belief;
    (7) State whether the issues presented are pending in or have been 
resolved by an existing Commission proceeding or a proceeding in any 
other forum in which the complainant is a party; and if so, provide an 
explanation why timely resolution cannot be achieved in that forum;
    (8) State the specific relief or remedy requested and the basis for 
that relief; and
    (9) Include a certification that states that prior to filing, the 
complainant attempted to meet or confer with the Postal Service's 
general counsel to resolve or settle the complaint, why the complainant 
believes additional such steps would be inadequate, and the reasons for 
that belief; and
    (10) Include a certification that the complaint has been served on 
the United States Postal Service as required by Sec.  3030.11.
    (b) The Commission may waive any of the requirements listed in 
paragraph (a) of this section to serve the interests of justice.


Sec.  3030.11  Service.

    Any person filing a complaint must simultaneously serve a copy of 
the complaint on the Postal Service at the following address: 
<a href="/cdn-cgi/l/email-protection#f083919e948291de84de92829f91948583b085838083de979f86"><span class="__cf_email__" data-cfemail="7506141b1107145b015b17071a1411000635000605065b121a03">[email protected]</span></a>. A complaint is not deemed filed until it is 
served on the Postal Service. A waiver may be obtained pursuant to 
Sec.  3001.9(a) of this chapter.


Sec.  3030.12  Pleadings filed in response to a complaint.

    (a) Unless otherwise ordered by the Commission, the Postal Service 
shall file its answer to a complaint within 20 days after the complaint 
is filed.
    (b) If appropriate, the Postal Service may file a dispositive 
motion or otherwise move to delay disposition of the complaint. If the 
Postal Service files such a motion, unless otherwise ordered by the 
Commission, the period of time for filing its answer is altered as 
follows:
    (1) If the Commission denies the motion or postpones disposition, 
the answer is due within 10 days of the Commission's action; or
    (2) If the Commission invokes the rate or service inquiry special 
procedures under Sec.  3030.13 to the complaint, the answer is due 
contemporaneously with the Postal Service's report under Sec.  3031.11 
of this chapter if the complaint has not been resolved by that date.
    (c) If the Postal Service answer is delayed by the filing of a 
motion under paragraph (b) of this section, it may not obtain a further 
delay by filing another motion under paragraph (b) of this section 
raising an issue or objection that was available to the Postal Service 
but omitted from its earlier motion.


Sec.  3030.13  Conditions for applying rate or service inquiry 
procedures to complaints.

    (a) This section applies to complaints that concern rate or service 
matters that are isolated incidents affecting few mail users provided 
that the complaint does not either:
    (1) Raise unfair competition issues;
    (2) Raise issues affecting a significant number of mail users;
    (3) Represent a pattern, practice, or systemic issue that affects a 
significant number of mail users (or is reasonably likely to be 
evidence that such a pattern has begun); or
    (4) Impact a substantial region of the nation.
    (b) The Commission may in its discretion, sua sponte, attempt to 
resolve a complaint through the rate or service inquiry procedures of 
Sec.  3031.11 of this chapter if the Commission finds that there is a 
reasonable likelihood that such procedures may result in resolution of 
the complaint. The Commission will issue an order to apply the 
procedures of Sec.  3031.11 of this chapter prior to the due date for 
the Postal Service answer set forth in Sec.  3030.12.
    (c) If the Commission determines that application of paragraph (a) 
of this section is appropriate and the Postal Service is unable to 
resolve the complaint within 45 days, or such other period of time as 
ordered by the Commission, the Postal Service shall file its answer in 
accordance with Sec.  3030.12(b)(2).


Sec.  3030.14  Answer contents.

    (a) An answer must:
    (1) Contain a clear and concise statement of any disputed factual

[[Page 16746]]

allegations upon which the answer relies;
    (2) Contain a clear and concise statement of any legal 
interpretation upon which the answer relies;
    (3) Admit or deny, specifically and with explanatory detail, each 
material factual allegation of the complaint. Denials based on 
information and belief must include an explanation as to why such facts 
could not reasonably be ascertained by the Postal Service prior to 
filing the answer. Each fact alleged in a complaint not thus 
specifically answered shall be deemed to have been admitted;
    (4) Set forth every defense relied upon. The answer shall advise 
the complainant and the Commission fully and completely of the nature 
of any defense, including factual allegations and law upon which the 
Postal Service relies. Affirmative defenses shall be specifically 
captioned as such and presented separately from any denials;
    (5) State the nature of the evidentiary support that the Postal 
Service has or expects to obtain to support its factual allegations and 
defenses; and
    (6) Include a certification that states that prior to the filing of 
its answer, the Postal Service met or conferred with the complainant to 
resolve or settle the complaint, whether the Postal Service believes 
additional such steps would be inappropriate and the reasons for that 
belief.
    (b) The Commission may waive any of the requirements listed in 
paragraph (a) of this section to serve the interests of justice.

Subpart C--Supplemental Information


Sec.  3030.20  Sufficiency of information.

    If, after review of the information submitted pursuant to this 
part, the Commission determines that additional information is 
necessary to enable it to evaluate whether the complaint raises 
material issues of fact or law, the Commission shall, in its 
discretion, either require the complainant and/or the Postal Service to 
provide additional information as deemed necessary, issue an 
appropriate order to appoint an investigator in accordance with Sec.  
3030.21, or do both.


Sec.  3030.21  Investigator.

    The Commission may appoint an investigator to examine issues raised 
by the complaint and responses thereto. The investigator will use 
appropriate due diligence under the circumstances and provide a public, 
written report to the Commission.

Subpart D--Proceedings


Sec.  3030.30  Beginning proceedings on complaints.

    (a) Within 90 days after receiving a properly filed complaint under 
this part, the Commission will issue:
    (1) A notice and order in accordance with Sec.  3001.17 of this 
chapter that finds the complaint raises one or more material issues of 
fact or law and begin proceedings on the complaint; or
    (2) An order dismissing the complaint.
    (b) Orders issued pursuant to paragraph (a) of this section shall 
include the Commission's written statement setting forth the bases of 
its determination.
    (c) Contemporaneously with, or shortly after issuing a notice and 
order under paragraph (a)(1) of this section, the Commission will 
appoint a public representative to represent the interests of the 
general public in the complaint proceeding.

Subpart E--Settlement


Sec.  3030.40  Policy on settlement.

    It shall be the general policy and practice of the Commission to 
encourage alternative dispute resolution and settlement of complaints 
by informal procedures, such as correspondence, conferences between the 
parties, and the conduct of proceedings off the record with the consent 
of the parties.


Sec.  3030.41  Satisfaction.

    (a) If a complaint is resolved informally, in whole or in part, 
subsequent to Commission action under Sec.  3030.30(a)(1), the 
complainant must promptly file:
    (1) A statement explaining the resolution; and
    (2) A motion to dismiss or amend the complaint based on the 
resolution.
    (b) The Commission may order the submission of additional 
information before acting on any motion filed under paragraph (a)(2) of 
this section.
    (c) In determining whether to allow the complaint to be dismissed 
or amended under this section, the Commission will take into 
consideration whether the issues raised by the complaint may continue 
to impact a significant segment of the mailing community.

Subpart F--Commission Determinations and Relief


Sec.  3030.50  Remedies.

    (a) If the Commission finds that a complaint is justified, it will 
order that the Postal Service take such action as the Commission 
determines appropriate to:
    (1) Achieve compliance with the applicable requirements; and
    (2) Remedy the effects of any non-compliance.
    (b) If the Commission finds deliberate non-compliance on the part 
of the Postal Service, the Commission may order, based on the nature, 
circumstances, extent, and seriousness of the non-compliance, a fine 
for each incidence of non-compliance.
    (c) In any case where the Commission is considering the 
extraordinary relief described in paragraph (b) of this section, the 
Commission will provide notice to the participants that such relief is 
being considered. It will allow the participants a reasonable 
opportunity to comment and present aggravating and mitigating factors 
for its consideration.
    4. Add part 3031 to read as follows:

PART 3031--RULES FOR RATE OR SERVICE INQUIRIES

Subpart A--Rate or Service Inquiry Forms and Procedures
Sec.
3031.10 Rate or service inquiry contents.
3031.11 Rate or service inquiry procedures.
3031.12 Treatment as a complaint.
Subpart B--[Reserved]

    Authority:  39 U.S.C. 503, 3662.

Subpart A--Rate or Service Inquiry Forms and Procedures


Sec.  3031.10  Rate or service inquiry contents.

    (a) A rate or service inquiry shall be in writing and should 
contain:
    (1) The name, address, and telephone number of the inquiring party;
    (2) Details regarding the Postal Service's action or inaction;
    (3) A statement of facts supporting the inquiring party's 
allegations; and
    (4) The specific relief being sought, if any.
    (b) The Commission may waive any of the requirements listed in 
paragraph (a) of this section to serve the interests of justice.


Sec.  3031.11  Rate or service inquiry procedures.

    (a) The Commission will forward rate or service inquiries to the 
Postal Service for investigation. The Postal Service will, within 45 
days of receipt of such inquiry, advise the Commission in writing, with 
a copy to the inquiring party, of its resolution of the inquiry or its 
refusal or inability to do so.
    (b) The Commission will monitor all rate or service inquiries to 
determine if Commission action under Sec.  3031.12 is appropriate.

[[Page 16747]]

    (c) Where there are clear indications from the Postal Service's 
report or from other communications between the parties that the 
inquiry has been resolved, the Commission may, in its discretion, 
consider such proceeding to be resolved, without response to the 
inquiring party.


Sec.  3031.12  Treatment as a complaint.

    If the Commission receives a volume of rate or service inquiries on 
the same or similar issue such that there may be cause to warrant 
treatment as a complaint, it may appoint an investigator to review the 
matter under Sec.  3030.21 of this chapter or appoint a public 
representative representing the interests of the general public to 
pursue the matter.

Subpart B--[Reserved]

 [FR Doc. E9-8153 Filed 4-9-09; 8:45 am]
BILLING CODE 7710-FW-P


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