2872 Federal Register / Vol. 83, No. 13 / Friday, January 19, 2018 / Notices 

DEPARTMENT OF TRANSPORTATION 

Federal Motor Carrier Safety 

Administration 

[Docket No. FMCSA–2017–0321] 

Agency Information Collection 

Activities; Renewal of a Currently 

Approved Information Collection 

Request: Generic Clearance of 

Customer Satisfaction Surveys 

AGENCY: FMCSA, DOT. 

ACTION: Notice and request for 

comments. 

SUMMARY: Executive Order 12862 directs 

Federal agencies to provide service to 

the public that matches or exceeds the 

best service available in the private 

sector. These principles were reaffirmed 

in Executive Order 13571. In order to 

work continuously to ensure that our 

programs are effective and meet our 

customers’ needs, the Federal Motor 

Carrier Safety Administration (FMCSA) 

seeks to obtain OMB approval of a 

currently approved generic clearance to 

continue collecting feedback on our 

service delivery. By feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

DATES: We must receive your comments 

on or before March 20, 2018. 

ADDRESSES: You may submit comments 

identified by Federal Docket 

Management System (FDMS) Docket 

Number FMCSA–2017–0321 using any 

of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the online 

instructions for submitting comments. 

• Fax: 1–202–493–2251. 

• Mail: Docket Services; U.S. 

Department of Transportation, 1200 

New Jersey Avenue SE, West Building, 

Ground Floor, Room W12–140, 20590– 

0001. 

• Hand Delivery or Courier: West 

Building, Ground Floor, Room W12– 

140, 1200 New Jersey Avenue SE, 

Washington, DC, between 9 a.m. and 5 

p.m. e.t., Monday through Friday, 

except Federal holidays. 

Instructions: All submissions must 

include the Agency name and docket 

number. For detailed instructions on 

submitting comments and additional 

information on the exemption process, 

see the Public Participation heading 

below. Note that all comments received 

will be posted without change to http:// 

www.regulations.gov, including any 

personal information provided. Please 

see the Privacy Act heading below. 

Docket: For access to the docket to 

read background documents or 

comments received, go to http://

www.regulations.gov, and follow the 

online instructions for accessing the 

dockets, or go to the street address listed 

above. 

Privacy Act: Anyone is able to search 

the electronic form of all comments 

received into any of our dockets by the 

name of the individual submitting the 

comment (or signing the comment, if 

submitted on behalf of an association, 

business, labor union, etc.). You may 

review DOT’s complete Privacy Act 

Statement for the Federal Docket 

Management System published in the 

Federal Register on January 17, 2008 

(73 FR 3316), or you may visit http://

edocket.access.gpo.gov/2008/pdfE8- 

794.pdf. 

Public Participation: The Federal 

eRulemaking Portal is available 24 

hours each day, 365 days each year. You 

can obtain electronic submission and 

retrieval help and guidelines under the 

‘‘help’’ section of the Federal 

eRulemaking Portal website. If you want 

us to notify you that we received your 

comments, please include a selfaddressed, stamped envelope or 

postcard, or print the acknowledgement 

page that appears after submitting 

comments online. Comments received 

after the comment closing date will be 

included in the docket and will be 

considered to the extent practicable. 

FOR FURTHER INFORMATION CONTACT: Ms. 

Roxane Oliver, FMCSA, Office of 

Analysis, Research and Technology, 

Analysis Division/MC–RRA. Telephone 

(202) 385–2324; or email 

Roxane.Oliver@dot.gov. Department of 

Transportation, Federal Motor Carrier 

Safety Administration, 1200 New Jersey 

Avenue SE, Washington, DC 20590. 

SUPPLEMENTARY INFORMATION: 

Background: In accordance with the 

Paperwork Reduction Act of 1995, 

FMCSA invites public comments about 

our intention to request the Office of 

Management and Budget (OMB) 

approval to renew a previously 

approved information collection. 

Executive Order 12862 Setting Customer 

Service Standards, and most recently 

updated in Executive Order 13571, 

requires the Federal Government to 

provide the ‘‘highest quality service 

possible to the American people.’’ 

Under the order, the ‘‘standard of 

quality for services provided to the 

public shall be: Customer service equal 

to the best in business.’’ In order to 

work continuously to ensure that our 

programs are effective and meet our 

customers’ needs, FMCSA seeks to 

obtain OMB approval of a generic 

clearance to collect qualitative feedback 

from our customers on our service 

delivery. The surveys covered in this 

generic clearance will provide a means 

for FMCSA to collect this data directly 

from our customers. By qualitative 

feedback we mean information that 

provides useful insights on perceptions 

and opinions, but are not statistical 

surveys that yield quantitative results 

that can be generalized to the 

population of study. This feedback will 

provide insights into customer or 

stakeholder perceptions, experiences 

and expectations, provide an early 

warning of issues with service, or focus 

attention on areas of communication, 

training or changes in operations that 

might improve delivery of products or 

services. These collections will allow 

for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

The solicitation of feedback will target 

areas such as: Timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the Agency’s services 

will be unavailable. 

The Agency will only submit a 

collection for approval under this 

generic clearance if it meets the 

following conditions: That such 

collections are: 

• Voluntary; 

• low-burden for respondents (based 

on considerations of total burden hours, 

total number of respondents, or burdenhours per respondent) and are low-cost 

for both the respondents and the Federal 

Government; 

• noncontroversial and do not raise 

issues of concern to other Federal 

agencies; 

• targeted to the solicitation of 

opinions from respondents who have 

experience with the program or may 

have experience with the program in the 

near future; 

• only collecting personally 

identifiable information (PII) to the 

extent necessary and is not retained; 

• only collecting information 

intended to be used internally for 

general service improvement and 

program management, and any release 

outside the agency must indicate the 

qualitative nature of the information; 


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Federal Register / Vol. 83, No. 13 / Friday, January 19, 2018 / Notices 2873 

• not to be used for the purpose of 

substantially informing influential 

policy decisions; and 

• intended to yield only qualitative 

information; the collections will not be 

designed or expected to yield 

statistically reliable results or used as 

though the results are generalized to the 

population of study. 

This type of generic clearance for 

qualitative information will not be used 

for quantitative information collections 

that are designed to yield reliably 

actionable results, such as monitoring 

trends over time or documenting 

program performance. Such data uses 

require more rigorous designs that 

address: The target population to which 

generalizations will be made; the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size; and the expected response 

rate, methods for assessing potential 

nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other 

mechanisms that are designed to yield 

quantitative results. As a general matter, 

information collections will not result 

in any new system of records containing 

privacy information and will not ask 

questions of a sensitive nature, such as 

sexual behavior and attitudes, religious 

beliefs, and other matters that are 

commonly considered private. 

Title: Generic Clearance of Customer 

Satisfaction Surveys. 

OMB Control Number: 2126–0061. 

Type of Request: Renewal of currently 

approved collection. 

Respondents: State and local agencies, 

general public and stakeholders; 

original equipment manufacturers 

(OEM) and suppliers to the commercial 

motor vehicle (CMV) industry; fleets, 

owner-operators, state CMV safety 

agencies, research organizations and 

contractors; news organizations and 

safety advocacy groups. 

Estimated Number of Respondents: 

5,900 [5,000 customer satisfaction 

survey respondents + 100 listening 

sessions/stakeholder feedback forums 

respondents + 300 focus group 

respondents + 500 strategic planning 

customer satisfaction survey 

respondents]. 

Estimated Time per Response: Range 

from 10–120 minutes. 

Expiration Date: July 31, 2018 

Frequency of Response: Generally, on 

an annual basis. 

Estimated Total Annual Burden: 

1,758 hours [833 hours for customer 

satisfaction surveys + 200 hours for 

listening sessions/stakeholder feedback 

forums + 600 hours for focus groups + 

125 hours for strategic planning 

customer satisfaction surveys]. 

Public Comments Invited: You are 

asked to comment on any aspect of this 

information collection, including: (1) 

Whether the proposed collection is 

necessary for the performance of 

FMCSA’s functions; (2) the accuracy of 

the estimated burden; (3) ways for 

FMCSA to enhance the quality, 

usefulness, and clarity of the collected 

information; and (4) ways that the 

burden could be minimized without 

reducing the quality of the collected 

information. The agency will summarize 

or include your comments in the request 

for OMB’s clearance of this information 

collection. 

Issued under the authority of 49 CFR 1.87 

on: January 12, 2018. 

Kelly Regal, 

Associate Administrator, Office of Research 

and Information Technology. 

[FR Doc. 2018–00845 Filed 1–18–18; 8:45 am] 

BILLING CODE 4910–EX–P 

DEPARTMENT OF TRANSPORTATION 

Federal Motor Carrier Safety 

Administration 

[Docket No. FMCSA–2017–0108] 

Hours of Service of Drivers of 

Commercial Motor Vehicles: Proposed 

Regulatory Guidance Concerning the 

Use of a Commercial Motor Vehicle for 

Personal Conveyance; Extension of 

Comment Period 

AGENCY: Federal Motor Carrier Safety 

Administration (FMCSA), DOT. 

ACTION: Notice of proposed regulatory 

guidance; extension of comment period. 

SUMMARY: FMCSA extends the public 

comment period for the Agency’s 

December 19, 2017, notice announcing 

the proposed regulatory guidance 

concerning the use of a commercial 

motor vehicle for personal conveyance. 

On December 22, 2017, the American 

Trucking Associations, Inc. (ATA) 

requested a 30-day extension of the 

comment period. The Agency extends 

the January 18, 2018, deadline for the 

submission of public comments to 

February 20, 2018. 

DATES: FMCSA extends the comment 

period for the notice of proposed 

regulatory guidance published on 

December 19, 2017. You must submit 

comments by February 20, 2018. 

ADDRESSES: You may insert comments 

identified by Federal Docket 

Management System Number FMCSA– 

2017–0108 by any of the following 

methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the online 

instructions for submitting comments. 

• Mail: Docket Management Facility, 

U.S. Department of Transportation, 1200 

New Jersey Avenue SE, West Building, 

Ground Floor, Room W12–140, 

Washington, DC 20590–0001. 

• Hand Delivery or Courier: West 

Building, Ground Floor, Room W12– 

140, 1200 New Jersey Avenue SE, 

Washington, DC, between 9 a.m. and 5 

p.m., Monday through Friday, except 

Federal holidays. 

• Fax: (202) 493–2251. 

To avoid duplication, please use only 

one of these four methods. See the 

‘‘Public Participation and Request for 

Comments’’ portion of the 

SUPPLEMENTARY INFORMATION section for 

instructions on submitting comments. 

FOR FURTHER INFORMATION CONTACT: Mr. 

Thomas Yager, Chief, Driver and Carrier 

Operations Division, Federal Motor 

Carrier Safety Administration, U.S. 

Department of Transportation, 1200 

New Jersey Avenue SE, Washington, DC 

20590, phone (614) 942–6477, email 

MCPSD@dot.gov. 

SUPPLEMENTARY INFORMATION: 

I. Public Participation and Request for 

Comments 

A. Submitting Comments 

If you submit a comment, please 

include the docket number listed above, 

indicate the specific section of this 

document to which your comment 

applies, and provide a reason for each 

suggestion or recommendation. You 

may submit your comments and 

material online or by fax, mail, or hand 

delivery. FMCSA recommends that you 

include your name and a mailing 

address, an email address, or a phone 

number in the body of your document 

so that FMCSA can contact you if there 

are questions regarding your 

submission. 

To submit your comment online, go to 

http://www.regulations.gov, put the 

docket number, FMCSA–2017–0108, in 

the keyword box, and click ‘‘Search.’’ 

When the new screen appears, click on 

the ‘‘Comment Now!’’ button and type 

your comment into the text box on the 

following screen. Choose whether you 

are submitting your comment as an 

individual or on behalf of a third party 

and then submit. 

If you submit your comments by mail 

or hand delivery, submit them in an 

unbound format, no larger than 81⁄2 by 


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