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16-P-459 Appeals Court

MASSASOIT INDUSTRIAL CORPORATION vs. MASSACHUSETTS COMMISSION 

AGAINST DISCRIMINATION & another.1

No. 16-P-459.

Plymouth. December 7, 2016. - March 23, 2017.

Present: Cypher, Maldonado, & Blake, JJ.

Handicapped Persons. Anti-Discrimination Law, Handicap, Age, 

Employment, Termination of employment. Employment, 

Discrimination, Termination. Massachusetts Commission 

Against Discrimination. Emotional Distress. Damages, 

Emotional distress. Words, "Handicap."

Civil action commenced in the Superior Court Department on 

July 2, 2014. 

The case was heard by Thomas F. McGuire, Jr., J., on 

motions for judgment on the pleadings.

Susanne Hafer for the plaintiff.

Wendy A. Cassidy for Massachusetts Commission Against 

Discrimination.

Christopher Maffucci, for the intervener, was present but 

did not argue.

BLAKE, J. The plaintiff, Massasoit Industrial Corporation 

(Massasoit), appeals from a judgment of the Superior Court 

 

1 William J. Glynn, intervener.
2

denying its challenge to the decision and final order of the 

Massachusetts Commission Against Discrimination (MCAD). The 

MCAD decision affirmed a hearing officer's order, arising from 

her finding that Massasoit had terminated the employment of 

William J. Glynn in violation of the handicap and age 

discrimination provisions of G. L. c. 151B. We affirm.

Background. In 1986, Massasoit hired Glynn as a part-time 

custodian in its outside maintenance department. At the time, 

Glynn was fifty-four years old. For the ten years prior to his 

termination, he performed general custodial work at the registry 

of motor vehicles (RMV) in Brockton to the satisfaction of his

supervisors. He had a spotless personnel record with Massasoit, 

and had never called in sick or missed work due to illness. 

On March 30, 2007, Glynn left work early because he was not 

feeling well. Glynn's son took him to the hospital, where he 

stayed for three days to treat pneumonia. Glynn asked his 

daughter-in-law to notify his coworker of his absence from work 

due to his illness, which she did on the next day Glynn was 

scheduled to work. The coworker assured her that he would 

notify their supervisor. On April 6, 2007, less than one week 

after being discharged from the hospital, Glynn was readmitted 

with chest pains and diagnosed with a heart attack. The 

daughter-in-law again notified the coworker of Glynn's 

situation, and he assured her that he would notify their 
3

supervisor. He also visited Glynn and assured him that the

supervisor had been notified. 

From April 5, 2007, through June 1, 2007, Massasoit 

assigned another employee to cover Glynn's duties. On May 7, 

2007, Glynn attempted to return to work with a doctor's note 

clearing him to work without restrictions, at which point 

Massasoit's maintenance facility manager informed him that he 

had been fired and replaced because he was a "no call/no show." 

Glynn's further attempts to be reinstated also were 

unsuccessful. At the time of his termination, at seventy-four 

years old, Glynn was the oldest person working in the outside 

maintenance department. On June 1, 2007, Massasoit hired a 

woman, aged sixty-eight, to replace Glynn.

Procedural history. On June 22, 2007, Glynn filed a 

complaint with the MCAD, in which he alleged that Massasoit had 

discriminated against him on the basis of age and disability, in 

violation of G. L. c. 151B, § 4. Following a public hearing in 

May, 2010, a hearing officer issued a comprehensive decision in 

favor of Glynn, finding that Massasoit had terminated his 

employment "based on a combination of concerns about his age and 

his health." She awarded Glynn $55,650 in lost income and 

$35,000 in damages for emotional distress.2 Massasoit then 

 

2 Massasoit also was ordered to cease and desist from 

engaging in discrimination based on age and handicap, and was 
4

sought review by the full commission, which upheld the hearing 

officer's decision and awarded Glynn in excess of $51,000 in 

attorney's fees and costs.3

On July 2, 2014, Massasoit commenced an action in Superior 

Court seeking review pursuant to G. L. c. 30A, § 14, and G. L. 

c. 151B, § 6. Acting on cross motions for judgment on the 

pleadings, the judge upheld the MCAD's decision, concluding that 

it was supported by substantial evidence and free from any error 

of law. This appeal followed.

Standard of review. A decision of the MCAD should be 

affirmed unless the hearing officer's findings and conclusions 

are unsupported by substantial evidence or are based on an error 

of law. Ramsdell v. Western Mass. Bus Lines, Inc., 415 Mass. 

673, 676 (1993). See G. L. c. 30A, § 14(7); G. L. c. 151B, § 6. 

Deference should be given to the hearing officer's fact-finding 

role, including her right to draw reasonable inferences from the 

facts found. Smith College v. Massachusetts Commn. Against 

Discrimination, 376 Mass. 221, 224 (1978). Credibility 

determinations are solely for the hearing officer to make, and 

will not be disturbed on appeal. Ramsdell, supra. 

 

required to conduct two training sessions for its supervisory 

staff.

3 The full commission also reduced the lost wages award by 

$1,000 due to a calculation error. The reduction is not 

disputed on appeal.
5

Discussion. 1. Age discrimination. A prima facie case of 

discrimination requires an employee to demonstrate that "(1) he 

. . . is a member of a class protected by G. L. c. 151B; (2) he 

. . . performed his . . . job at an acceptable level; [and] (3) 

he . . . was terminated." Bulwer v. Mount Auburn Hosp., 473 

Mass. 672, 681 (2016), quoting from Blare v. Husky Injection 

Molding Sys. Boston, Inc., 419 Mass. 437, 441 (1995). Once the 

employee establishes a prima facie case, the employer must 

articulate a legitimate reason for terminating the employee's 

employment. Bulwer, supra. The employee must then demonstrate 

that the reason offered by the employer was merely a pretext, 

masking the real reason, discriminatory intent. Ibid. 

While the hearing officer here did not find a widespread

pattern of hostile age animus at Massasoit, such a finding was 

not necessary, as pretext may be proven in a number of ways. 

Bulwer, supra at 681-683. Glynn established a prima facie case 

of age discrimination. At the time of his firing, Glynn, the 

oldest employee in the outside maintenance department, was 

replaced by a woman six years his junior. This disparity in 

ages was sufficient to establish a prime facie case of 

discrimination. See Knight v. Avon Prods., Inc., 438 Mass. 413, 

425 (2003) (replacement by employee who is five years younger or 
6

more is, alone, sufficient to meet prime facie case).

4 Notably, 

the hearing officer found that while Massasoit employed older 

individuals, it drew the line at someone in his mid-seventies 

who was confronting sequential health issues. She also found, 

based on her credibility determinations of the conflicting 

testimony presented, that the reason given by Massasoit for the 

termination -- no call/no show -- was a pretext. See Lipchitz

v. Raytheon Co., 434 Mass. 493, 499-504 (2001). This is 

particularly notable with respect to the haste with which 

Massasoit acted in terminating Glynn and the lack of an 

interactive process. The hearing officer credited the testimony 

of Glynn's daughter-in-law that she personally visited the work 

site after both the initial hospitalization and the second 

hospitalization, told a coworker that Glynn had pneumonia, and 

later a heart attack, and that the coworker promised to tell

Glynn's supervisor. The hearing officer also found that the 

 

4 We note that Bulwer, supra, does not say that an employee 

in a discharge case must show that the position remained open or 

that the employer sought to fill the position with a person with 

similar qualifications. Previous precedent included such a 

showing as an element of the prima facie case in discrimination 

actions. See Dartt v. Browning-Ferris Indus., Inc., 427 Mass. 

1, 3 (1998); Knight v. Avon Prods., Inc., 438 Mass. 413, 420-421 

(2003). Cf. Sullivan v. Liberty Mut. Ins. Co., 444 Mass. 34, 

41-42 (2005) (modifying prime facie case in reduction in force 

cases). The distinction is not material to the outcome in this 

case, because it is undisputed that Glynn was replaced by a 

younger individual.
7

information was transmitted, and that testimony to the contrary 

was not credible. There was no error.

2. Handicap discrimination. As with age discrimination, a 

claim for handicap discrimination follows the same burden 

shifting framework outlined above. See Bulwer, supra. "[T]o 

establish a prima facie case of unlawful employment 

discrimination on the basis of handicap under G. L. c. 151B, 

§ 4(16), [an employee] must present credible evidence that (1) 

he is handicapped within the meaning of the statute; (2) he is 

qualified to perform the essential functions of the job with or 

without reasonable accommodation; (3) he was terminated or 

otherwise subject to an adverse action by his employer; and (4) 

the position he had occupied remained open and the employer 

sought to fill it." Dartt v. Browning-Ferris Indus., Inc., 427 

Mass. 1, 3 (1998). See Russell v. Cooley Dickinson Hosp., Inc., 

437 Mass. 443, 449 (2002).5 

The specific issue presented here is whether Glynn was 

handicapped within the meaning of the statute. General Laws 

c. 151B, § 1(17), as amended by St. 1989, c. 722, § 11, defines 

"handicap" as "(a) a physical or mental impairment which 

substantially limits one or more major life activities of a 

person; (b) a record of having such impairment; or (c) being 

regarded as having such impairment." The hearing officer found 

 

5 But see note 4, supra.
8

that Glynn was hospitalized for pneumonia and a heart attack and 

was fired shortly thereafter despite being cleared to return to 

work. On these facts, she found that Glynn had set forth a 

prima facie case of discrimination on the basis of a prior 

record of impairment, and of being regarded as having such an 

impairment. 

Massasoit claims that Glynn failed to prove that his 

handicap limited a major life activity, as required under G. L. 

c. 151B, § 1(17). Implicit in the hearing officer's findings, 

and apparent in the record, is the fact that Glynn's 

impairments, during their duration, limited the major life 

activity of working, see G. L. c. 151B, § 1(20), in that he was 

unable to perform any work at all. See New Bedford v. 

Massachusetts Commn. Against Discrimination, 440 Mass. 450, 464 

(2003) (relying on MCAD guidelines defining disability to mean 

"[a]n impairment [that] substantially limits an individual's 

ability to work if it prevents or significantly restricts the 

individual from performing a class of jobs or a broad range of 

jobs in various classes" [emphasis in original]); Ocean Spray 

Cranberries, Inc. v. Massachusetts Commn. Against 

Discrimination, 441 Mass. 632, 639 (2004).

We need not decide whether or to what extent Glynn's 

condition was temporary since "[n]ot every temporary disability 

is short lived," see Dartt, supra at 17, and the hearing officer 
9

did not rest her decision on the ground that Glynn was in fact 

disabled. The evidence was more than sufficient to demonstrate 

that Glynn was regarded as having an impairment, as the hearing 

officer found. See Dahill v. Police Dept. of Boston, 434 Mass. 

233, 241 (2001); Talbert Trading Co. v. Massachusetts Commn.

Against Discrimination, 37 Mass. App. Ct. 56, 61 (1994) 

(employee with known heart condition was perceived by employer 

to be handicapped), overruled on other grounds by New Bedford, 

supra at 462 n.25.

6 In this context, Massasoit's argument that 

 

6 We note that since the decisions in New Bedford, supra,

and Hallgren v. Integrated Financial Corp., 42 Mass. App. Ct. 

686, 688 (1997), upon which Massasoit relies, the Supreme 

Judicial Court has rejected the argument that temporary 

disabilities are unprotected as a matter of law, see Dartt, 

supra at 16-17, and the Americans with Disabilities Act (ADA)

has been amended, effective January 1, 2009, to broaden the 

definition of disability to include temporary disabilities, and 

to broaden the definition of "substantially limits." See ADA 

Amendments Act of 2008, Pub. L. No. 110–325, 122 Stat. 3553 

(ADAAA or amended Act). Both Hallgren and New Bedford relied 

for their reasoning on the now superseded provisions of the ADA. 

The amended Act abrogated Toyota Motor Mfg., Kentucky, Inc. v.

Williams, 534 U.S. 184, 199 (2002) (upon which Massasoit also 

relies), in which the United States Supreme Court suggested that 

a temporary impairment could not be a disability under the ADA, 

and that an impairment, to be substantially limiting, must 

encompass a broad range of jobs. The amended Act provides that 

the definition of disability "shall be construed in favor of 

broad coverage of individuals under this chapter, to the maximum 

extent permitted by [its] terms," see 42 U.S.C. § 12102(4)(A)

(2012), and directed the Equal Employment Opportunity Commission

to revise its regulations. See 29 C.F.R. § 1630.2(j)(1)(iii)

(2013) ("The primary object of attention in cases brought under 

the ADA should be whether covered entities have complied with 

their obligations and whether discrimination has occurred, not 

whether an individual’s impairment substantially limits a major 

life activity. Accordingly, the threshold issue of whether an 
10

Glynn was required to show that he had a disability that 

substantially limited a major life activity turns the "regarded 

as" prong on its head. The hearing officer found that Massasoit 

perceived Glynn to be substantially limited in a major life 

activity, and acted (improperly) on that perception. The MCAD's

guidelines, to which we give substantial deference, see Dahill, 

supra at 239, specifically provide that "[a]n individual is 

considered to be 'handicapped,' even if s/he has no physical or 

mental impairment that substantially limits one or more major 

life activities, if the individual is regarded as having such an 

impairment. For example, a person who has high blood pressure 

 

impairment 'substantially limits' a major life activity should 

not demand extensive analysis"); 29 C.F.R. § 1630.2(j)(1)(ix)

Appendix (impairment lasting less than six months can constitute 

disability under ADA, if it is "sufficiently severe"). See

Summers v. Altarum Inst., Corp., 740 F.3d 325, 329-300 (4th Cir. 

2014) (discussing legislative history).

The Federal courts have declined to apply the ADAAA to 

causes of action arising before its effective date. See Rhodes

v. Langston Univ., 462 F. Appx. 773, 776-777 (10th Cir. 2011); 

Reynolds v. American Natl. Red Cross, 701 F.3d 143, 151-152 (4th 

Cir. 2012) (and cases cited). Massachusetts looks to Federal 

law to interpret the definition of disability under G. L. 

c. 151B, except in those situations in which the Supreme 

Judicial Court expressly departs from it. Dahill, supra at 243. 

In that sense, the effective date of the ADAAA is not binding on 

our decisions under Massachusetts law, and we are free to look 

to the ADAAA even in this case for purposes of interpreting 

similar language in c. 151B. While we believe that these broad 

changes in Federal law would be considered material to the 

Supreme Judicial Court's current interpretation of the statute, 

we need not resolve the question ourselves, because the judgment 

may be affirmed even under the law (State and Federal) as it 

existed before the ADAAA. See infra.
11

. . . might have no functional impairments, but may be 

'handicapped' if their employer regards such condition as a 

health risk." MCAD: Employment Discrimination on the Basis of 

Handicap -- Chapter 151B Guidelines (MCAD Guidelines) § II.A.4

(1998). "Chronic or episodic disorders that are substantially 

limiting may be handicaps." MCAD Guidelines § II.A.6. See New 

Bedford, 440 Mass. at 462-463. Cf. Katz v. City Metal Co., 87 

F.3d 26, 33 (1st Cir. 1996) (employee fired shortly after heart 

attack; fact finder was entitled to make its "own judgment as to 

what the employer may have perceived, rightly or wrongly, about 

[the employee's] condition. . . . [B]oth the language and policy 

of the [ADA] seem to us to offer protection as well to one who 

is not substantially disabled or even disabled at all but is 

wrongly perceived to be so").

Having already found that Massasoit's stated legitimate

nondiscriminatory reason was a pretext, the hearing officer

permissibly concluded that Massasoit was motivated by 

discriminatory animus and that the animus had resulted in his 

termination based on unlawful handicap discrimination. See 

Lipchitz, 434 Mass. at 501-507; Bulwer, 473 Mass. at 681-682. 

Again, there was no error.7

 

7 Massasoit asserts that Glynn did not sufficiently allege 

that he either had a record of a handicap or was regarded as 

having a handicap within the meaning of G. L. c. 151B, § 1(17), 

and that the hearing officer could not rely on these theories 
12

3. Emotional distress damages. "Emotional distress damage 

awards, when made, should be fair and reasonable, and 

proportionate to the distress suffered." Stonehill College v. 

Massachusetts Commn. Against Discrimination, 441 Mass. 549, 576 

(2004) (concerning emotional distress damages arising out of 

violations of G. L. c. 151B). A successful claim requires "a 

sufficient causal connection between the respondent's unlawful 

act and the complainant's emotional distress." Ibid. "Factors 

[to] be considered include (1) the nature and character of the 

alleged harm; (2) the severity of the harm; (3) the length of 

time the complainant has suffered and reasonably expects to 

suffer; and (4) whether the complainant has attempted to 

mitigate the harm." Ibid. 

The hearing officer found that Glynn's work at Massasoit 

was his whole life; and that after being terminated, he suffered 

from anxiety and diminished self-esteem. Glynn felt lost and 

disappointed. The hearing officer found that Glynn's demeanor

while testifying conveyed the depth of his emotional distress in 

a compelling and credible manner. These findings are supported 

 

because they were waived. We reject the claim as a 

hypertechnical view of Glynn's MCAD complaint, which stated that 

he had been discharged because of his heart condition. The 

Legislature intended G. L. c. 151B to be construed broadly to 

effectuate its purposes and to cover a wide range of people with 

mental and physical impairments. Dahill, 434 Mass. at 240-241. 

Glynn's MCAD complaint placed Massasoit on notice of his claims.

See Pelletier v. Somerset, 458 Mass. 504, 514 (2010).
13

by the record. Expert testimony was not required, and the 

hearing officer was permitted to both credit the testimony and 

evaluate the nature of the emotional injury inflicted. See 

ibid. Thus, as the hearing officer found, the emotional 

distress damage award is proportionate to the injury suffered, 

and supported by substantial evidence.

Judgment affirmed.