[Federal Register Volume 74, Number 61 (Wednesday, April 1, 2009)]
[Notices]
[Pages 14807-14808]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-7274]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a summary of information 
collection requests under OMB review, in compliance with the Paperwork 
Reduction Act (44 U.S.C. Chapter 35). To request a copy of these 
documents, call the SAMHSA Reports Clearance Officer on (240) 276-1243.

Project: National Suicide Prevention Lifeline--Call Log--NEW

    The Substance Abuse and Mental Health Services Administration's 
(SAMHSA), Center for Mental Health Services has funded a National 
Suicide

[[Page 14808]]

Prevention Lifeline Network, consisting of a system of toll-free 
telephone numbers that route calls from anywhere in the United States 
to a network of local crisis centers. In turn, the local centers link 
callers to local emergency, mental health, and social service 
resources.
    Through its grantee which is administering the National Suicide 
Prevention Lifeline Network, SAMHSA developed a Call Log in an effort 
to monitor basic trends in calls received. Data from this instrument 
will inform the Lifeline's ability to enhance network services, provide 
training to crisis counselors, and more effectively target its 
promotional efforts, thus increasing the network's accessibility to 
people at risk for suicidal behavior and optimizing public health 
efforts to prevent suicide and suicidal behavior.
    All 125 networked crisis centers will be invited to complete the 
Call Logs, which will be available in both Web-based and hardcopy 
formats. For the estimated 80% of centers that already collect 
compatible data, an IT worker will be able to conduct monthly downloads 
from their own software systems. For the remaining centers, trained 
crisis counselors will be able to complete the majority of Call Log 
items during the course of the call, without asking the caller specific 
questions. They will use their judgment as to whether to complete the 
remainder of the Call Log at the conclusion of individual calls. 
Completing the form entails asking callers several basic questions 
(e.g., age, race, ethnicity, veteran status, how they heard about the 
Lifeline service). No identifiable information will be collected.
    The estimated annual response burden \1\ to collect this 
information is as follows:
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    \1\ Estimates based on 444,000 calls annually.
    \2\ 100 (80%) of the networked crisis centers currently collect 
this data electronically (automated crisis centers or ACCs). An IT 
worker would need to extract, reformat, and upload those records 
monthly.
    \3\ 25 (20%) of the networked crisis centers do not currently 
collect this data (non-automated crisis centers or NCCs) and 
counselors would therefore need to ask Callers questions from the 
Call Log. A 30% response rate is anticipated. 444,000 total annual 
calls x (20% of the centers) = 88,800 annual calls answered by NCCs 
x (30% response rate) = 26,640 Call Logs completed by NCCs.
    \4\ Estimate based on crisis centers' average staffing level of 
30 counselors, 50% (15) of whom are volunteer. 25 non-automated 
centers x 15 volunteer counselors = 375 volunteer counselors.
    \5\ Estimate assumes that incoming calls will be equally divided 
among volunteer and paid counselors. 26,640 calls / 750 total 
counselors = 36 calls per counselor.

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                                                                                                                            Total hour      Total hour
                   Type of respondent                        Number of     Responses per       Total         Hours per      burden per      burden, all
                                                            respondents     respondent       responses       response       respondent      respondents
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IT Worker (extract, reformat, upload; ACCs).............     \2\ 111,100              12           1,200             .5             6                600
Caller (question response; NCCs)........................      \3\ 26,640               1          26,640             .05             .05           1,332
Volunteer Crisis Counselor (form completion; NCCs)......         \4\ 375          \5\ 36          13,500             .08            2.9            1,088
Paid Staff Crisis Counselor (form completion; NCCs).....             375              36          13,500             .08            2.9            1,088
                                                         -----------------------------------------------------------------------------------------------
    Total...............................................          27,490  ..............          54,840  ..............  ..............           4,108
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    Written comments and recommendations concerning the proposed 
information collection should be sent by May 1, 2009 to: SAMHSA Desk 
Officer, Human Resources and Housing Branch, Office of Management and 
Budget, New Executive Office Building, Room 10235, Washington, DC 
20503; due to potential delays in OMB's receipt and processing of mail 
sent through the U.S. Postal Service, respondents are encouraged to 
submit comments by fax to: 202-395-6974.

    Dated: March 25, 2009.
Elaine Parry,
Director, Office of Program Services.
 [FR Doc. E9-7274 Filed 3-31-09; 8:45 am]
BILLING CODE 4162-20-P