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[Federal Register Volume 78, Number 149 (Friday, August 2, 2013)]
[Notices]
[Page 46928]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-18680]

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID DoD-2013-OS-0127]

Proposed Collection; Comment Request

AGENCY: Defense Finance and Accounting Service (DFAS), DoD.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the DFAS announces a proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by October 
1, 2013.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense Finance 
and Accounting Services -IN, 8899 E. 56th Street, Indianapolis, IN 
46249-0201 ATTN: Joseph Frietze. He can be reached via email at 
joseph.frietze@dfas.mil or by phone at (317) 212-5689.
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys-Generic Clearance, OMB Number 0730-0003.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS' existing services. 
With the cooperation of the Office of Personnel Management (OPM), DFAS 
conducts annual Customer Satisfaction Surveys of various customer 
populations, expected to number 10 separate surveys per year, 
administered during May of each year. In addition, with the cooperation 
of Defense Information Systems Agency (DISA), DFAS maintains ongoing 
Interactive Customer Experience (ICE) comment cards available for as 
needed customer comments. DFAS expects to maintain 60 external comment 
cards per year for the duration of the license.
    Affected Public: Individuals or Households, Businesses or other 
For-Profit, Not-For-Profit institutions, Federal Government, and State, 
Local or Tribal Governments.
    Annual Burden Hours: 30,667/yr (92,000 over 3 yrs).
    Number of Respondents: 230,000/yr (690,000 over 3 yrs).
    Responses Per Respondent: 1/yr (3 over 3 yrs).
    Average Burden Per Response: 8 minutes.
    Frequency: On Occasion.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    DFAS will conduct a variety of customer satisfaction surveys via 
multiple methods (internet, telephone and paper/pencil administration). 
If the customer feedback activities were not conducted, DFAS would not 
only be in violation of E.O. 12862, but would also not have the 
knowledge necessary to provide the best service possible and provide 
unfiltered feedback from the customer for process improvement 
activities. The information collected provides information about 
customer perceptions and can help identify agency operations that need 
quality improvement, provide early detection of process or system 
problems, and focus attention on areas where customer service and 
functional training or changes in existing operations will improve 
service delivery.

    Dated: July 30, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-18680 Filed 8-1-13; 8:45 am]
BILLING CODE 5001-06-P
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