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U.S. Department of Education – Office of Innovation and Improvement Grantee Viewpoint Survey -

INTRODUCTION

The Office of Innovation and Improvement (OII) of the Department of Education is committed to better serving its grantees. In

addition to the annual Grantee Satisfaction Survey, we are conducting a targeted survey to better understand your reactions to our

current services and products and how we can improve them. 

Please note that this survey refers to your experience as a grantee for your current grant. If you have any questions about this survey, 

please contact your program officer or Ayesha Edwards at ayesha.edwards@ed.gov. 

PRA Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such 

collection displays a valid OMB control number. The valid OMB control number for this information collection is 1855-xxxx. Public 

reporting burden for this collection of information is estimated to average one hour per response, including time for reviewing 

instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection 

of information. The obligation to respond to this collection is voluntary. If you have comments or concerns regarding the status of 

your individual submission of this form, application or survey, please contact (Office of Innovation and Improvement, 400 Maryland 

Avenue S.W, Washington, D.C. 20202) directly. [Note: Please do not return the completed survey to this address.]
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1. Check the OII grant program from which you receive funding: 

 Arts in Education - Model Development and Dissemination (AEMDD)

 Professional Development for Arts Educators (PDAE)

 Magnet Schools Assistance Program (MSAP)

 Supporting Effective Educator Development (SEED)

 School Leadership Program (SLP)

 Transition to Teaching (TTT)

 Promise Neighborhoods (PN)

 Investing in Innovation (i3)

 Ready to Learn (RTL)

 Charter Schools Program - Charter Management Organizations (CMO)

 Charter Schools Program - Credit Enhancement 

 Charter Schools Program - State Education Agency (SEA)

 Charter Schools Program - Non-State Education Agency (Non-SEA)
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COMMUNICATION

2. Are you satisfied with the frequency of communication with your program officer? Indicate your satisfaction by checking

the number in the line below. 

Very

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very Satisfied 

(5)

Not 

Applicable 

(NA)

Frequency of 

communication
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3. How important are the following communications activities to you? Rate each activity by checking the number in the 

corresponding line below. 

Not 

important 

(1)

Slightly

important

(2)

Somewhat 

important

(3)

Important 

(4)

Very

important

(5)

Not Applicable 

(NA)

Project director meeting 

Conference calls

Webinars

Periodic scheduled meetings

Site visits

Telephone calls with your 

program officer

E-mail notifications (e.g. 

mass e-mails or newsletters) 
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4. How effectively does your OII program officer communicate with you through these activities? Rate each by checking the 

number in the corresponding line below.

Ineffective

(1)

Slightly

effective 

(2)

Somewhat 

effective 

(3)

Effective 

(4)

Very

effective 

(5)

Not Applicable 

(NA)

Project director’s meeting 

Conference calls

Webinars

Periodic scheduled meetings

Site visits

Telephone calls with your 

program officer

E-mail notifications (e.g. mass 

e-mails or newsletters)
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5. Evaluate how satisfied you are with communications with your OII program officer in the following areas. Rate each by 

checking the number in the corresponding line below. 

Very

Dissatisfied (1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied

(3)

Satisfied

(4)

Very

Satisfied (5)

Not 

Applicable 

(NA)

Provides guidance on reports and 

budget

Advises on the technical aspects of 

project

Helps your project meet its goals

Communicates expectations for your 

project

Collaborates in a courteous and 

professional manner

Provides sources of information that 

you can use to conduct your project
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6. How would you improve communication between you and your OII program officer? 

_____________________________________________________________________

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INFORMATION AND RESOURCES 

7. How useful were each of the following information sources in planning and developing your most recent OII grant 

application? Rate each information source by checking the number in the corresponding line below.

Not useful 

(1)

Slightly useful 

(2)

Somewhat useful 

(3)

Useful 

(4)

Very Useful 

(5)

Not Applicable 

(NA)

Notice of proposed priorities

Notice of final priorities

Notice inviting applications

Pre-application workshop/ 

webinar

Other grant materials on the ED 

website
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8. To what extent did OII provide the information you needed related to the following processes in your most recent OII grant? 

Rate how complete the information provided to you was by checking the number in the corresponding line below.

Not 

complete 

(1)

Slightly

complete 

(2)

Somewhat 

complete

(3)

Mostly

complete

(4)

Entirely

complete

(5)

Not Applicable 

(NA)

Grant application process

Peer review process

Grant award process

Grant continuation process

9. To what extent has OII provided the information you need about each of the following topics? Rate how complete the 

information provided to you is by checking the number in the corresponding line below. 

Not 

complete

(1)

Slightly 

complete

(2)

Somewhat 

complete

(3)

Mostly 

complete

(4)

Entirely 

complete

(5)

Not Applicable 

(NA)

Structure and content of a successful 

application

Requirements for a no-cost continuation 

Best practices of a successful grant project

Federal law, regulations, statues, and 

guidance relevant to your project 

Connection to communities of practice
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10. How would you improve the quality, timeliness and types of information that OII has provided about your grant application,

program, and project?

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REPORTING

11. Evaluate the effort that you expend on the following report activities. Rate the burden for each reporting activity by checking 

the number in the corresponding line below.

Minimal 

burden

(1)

Minor 

burden

(2)

Some 

burden

(3)

Moderate 

burden

(4)

Excessive 

burden

(5)

Not Applicable 

(NA)

Writing annual performance report

Writing supplemental performance 

reports

Writing final performance report

Providing updates on GPRA measures, 

and objectives 
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12. Identify the primary problem you face in completing each report type. Check the number in the corresponding line below.

Time required to 

collect and analyze 

data for the report

(1)

Time required 

to prepare the 

report

(2)

Reporting deadlines 

precede data availability

(e.g., test results)

(3)

Unclear or 

inadequate 

instructions for the 

report

(4)

Not 

Applicable 

(NA)

Writing annual 

performance report

Writing supplemental 

performance reports

Writing final 

performance report

Providing updates on 

GPRA measures and 

objectives
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13. Do you have any recommendations for making report preparation less burdensome? Do you have any recommendations for 

improving the usefulness of the reporting process to you?

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TECHNICAL ASSISTANCE

14. How do you receive most of the technical assistance provided to support your grant?

 From your program officer 

 From a third party contractor

 From both your program officer and a third party contractor depending on the type of assistance

15. How would you prefer to receive technical assistance? 

 From your program officer 

 From a third party contractor

 From both your program officer and a third party contractor depending on the type of assistance
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16. Evaluate the importance of the following types of technical assistance. Rate the importance of each type of technical 

assistance by checking the number in the corresponding line below.

Not 

important 

(1)

Slightly

important

(2)

Somewhat 

important

(3)

Important 

(4)

Very

important 

(5)

Not Applicable 

(NA)

Content knowledge related to your 

project 

Monitoring support related to your 

project

Evaluation support related to your

project

Best practices for operation/design of 

your project

Knowledge of federal law, regulations 

and statues related to your project
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17. Evaluate how effectively OII delivers different types of technical assistance. Rate the effectiveness of each type of technical 

assistance by checking the number in the corresponding line below.

Ineffective 

(1)

Slightly

effective

(2)

Somewhat 

effective

(3)

Effective 

(4)

Very

effective

(5)

Not Applicable 

(NA)

Content knowledge related to your project 

Monitoring support related to your project

Evaluation support related to your project

Best practices for operation/design of your 

project

Knowledge of federal law, regulations and 

statues related to your project
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18. How would you improve the effectiveness of the technical assistance provided by OII staff? How would you improve the 

effectiveness of the technical assistance provided by third party contractors?

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OVERALL SATISFACTION

19. Overall are you satisfied with the services that OII provides in support of your grant? Rate your satisfaction by checking a box 

in the line below.

Very

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very Satisfied 

(5)

Not 

Applicable 

(NA)

Overall satisfaction with the 

services that OII provides in 

support of your grant

20. Identify any additional recommendations for ways to improve your satisfaction with the services provided by OII in support of

your grant?

_____________________________________________________________________

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21. In the past year, has OII placed your organization on some form of corrective action or imposed special conditions on your 

grant? This could include setting route payment flags, implementing cost reimbursement, withholding partial or full funds for
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continuation award, requiring pre-approval of certain expenditures or activities that typically would not require prior approval, 

or requiring submission of detailed financial and performance reports on a quarterly basis.

 Yes

 No
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Arts in Education Model Development and Dissemination

Program Specific Questions
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ARTS IN EDUCATION – MODEL DEVELOPMENT AND DISSEMINATION (AEMDD)

1. Within the Arts in Education program, a significant proportion of grantees face the risk of having budget carryovers from one year 

to the next. Identify the primary reason you encounter for budget carryovers.

Primary reason for budget carryovers

Infrequent drawdown by grantee finance office

Overestimated budget required to complete tasks

Delayed start to project

Planning for no-cost extension for fifth year

Other reason – Please describe
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2. Reporting of program performance data in the annual performance report is often incomplete or inaccurate. Examples of 

inaccuracies have included: 1) data that claims to track an agreed upon performance benchmark but in fact does not, 2) data that 

tracks a benchmark different from that agreed upon, or 3) data that incorrectly supports a claim that a benchmark was met. 

Identify the primary obstacle to completely and accurately providing program performance data. Check the appropriate line 

below.

Primary obstacle in completely and 

accurately providing program 

performance data

Lack of understanding of metric definition

Lack material resources for data collection

Lack skills necessary for data collection

Lack support from school district administration

Lack support from school administration

Lack support from teachers

Lack data from testing services

Other reasons – Please describe
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3. Reporting of GPRA data is also often incomplete or inaccurate. Identify the primary obstacle you encounter in completely 

and accurately providing GPRA data. Check the appropriate line below.

Primary challenge in completely and 

accurately providing program 

performance data

Lack of understanding of metric definition

Lack material resources for data collection

Lack skills necessary for data collection

Lack support from school district administration

Lack support from school administration

Lack support from teachers

Lack data from testing services

Other reasons – Please describe
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4. For data collection in your treatment schools, what practices have worked best to ensure the creation of complete and accurate 

GPRA or performance data as inputs to project evaluation?

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5. What practices have worked best to ensure participation by your control schools in the data collection process? 

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CSP Non-SEA Program-Specific Questions
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CHARTER SCHOOLS PROGRAM - NON-STATE EDUCATION AGENCY (NON-SEA)

1. The CSP (non-SEA) program funds charter school activities in various different jurisdictions. Is the technical support that you 

receive under your grant – especially around educational policy, regulation, and legal code – sufficiently customized to your 

needs? Rate how customized your technical support is by checking the number in the corresponding line below.

Not 

customized 

(1)

Slightly

customized

(2)

Somewhat 

customized

(3)

Customized 

(4)

Very

customized

(5)

Not 

Applicable 

(NA)

Technical support received 

2. For what type of technical assistance is it more important to have such customization?

Not 

customized 

(1)

Slightly

customized

(2)

Somewhat 

customized

(3)

Customized 

(4)

Very

customized

(5)

Not 

Applicable 

(NA)

Content knowledge related 

to your project 

Monitoring support related 

to your project

Evaluation support related 

to your project

Best practices for 

operation/design of your 

project

Knowledge of federal law, 

regulations and statues 

related to your project
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3. Every month, the CSP publishes a newsletter for grantees for non-SEA program. Is this newsletter useful in your project work? 

Rate how useful the newsletter is by checking the number in the corresponding line below.

Not useful (1) Slightly useful

(2)

Somewhat 

useful

(3)

Useful (4) Very useful

(5)

Not 

Applicable 

(NA)

Usefulness of newsletter 

4. What information from the newsletter have you used? How did it benefit your project? What additional topics or information 

would you like to see reported in the newsletter?

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5. As part of the CSP’s monitoring process, did you receive a remote or on-site visit this year?

 Yes

 No

6. What was the most burdensome aspect of the site visit process? Rate how burdensome each aspect of the site visit process is by 

checking the number in the corresponding line below.
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Minimal 

burden

(1)

Minor burden

(2)

Some burden

(3)

Moderate 

burden

(4)

Excessive 

burden

(5)

Not 

Applicable 

(NA)

Hosting the site visit

Updating fiscal reporting

Describing record keeping 

procedures

Demonstrate impact 

7. The CSP (non-SEA) program requires quarterly reports from its grantees. Ideally, these reports should provide content that 

can be easily integrated into the annual performance report. Rate how burdensome the preparation of these quarterly reports is 

by checking the number in the corresponding line below.

Minimal 

burden

(1)

Minor burden

(2)

Some burden

(3)

Moderate 

burden

(4)

Excessive 

burden

(5)

Not 

Applicable 

(NA)

Preparation of quarterly 

report

8. In what ways have the quarterly reports helped to improve the management of your project? Would a less burdensome 

approach such as quarterly telephone calls be preferable?

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9. CSP funded the National Charter School Resource Center to provide resources, information, and technical assistance to 

support successful planning, implementation and operation of high-quality charter schools. Has the National Charter School 

Resource Center been useful for your program? Rate how useful the website is by checking the number in the corresponding 

line below.

Not useful (1) Slightly

useful

(2)

Somewhat 

useful

(3)

Useful

(4)

Very useful

(5)

I have not 

used the 

NCSRC site 

(NA)

Usefulness of NCSRC 

website 

10. What is most useful, or not useful, about the National Charter School Resource Center? How have you used it to improve your 

program?

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11. Through its technical assistance contract with AEM, CSP has supported two webinars related to organizational processes and 

professional development. Were these webinars useful? Rate how useful these webinars were by checking the number in the 

corresponding line below.

Not useful (1) Slightly

useful

(2)

Somewhat 

useful

(3)

Useful

(4)

Very useful

(5)

I have not 

seen these 

webinars 

(NA)

Usefulness of CSP webinars

12. Would you like additional webinars on similar topics?

 Yes

 No

13. What was most useful, or not useful, about the webinars CSP provided you? What other topics would you like to see covered 

in these webinars?
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CSP SEA Program-Specific Questions
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CHARTER SCHOOLS PROGRAM - STATE EDUCATION AGENCY (SEA)

1. The OII recently formalized how CSP SEA grantees develop corrective action plans within its ongoing monitoring process. 

Rate how effective each change has been in helping you meet program requirements by checking the number in the 

corresponding line below.

Ineffective

(1)

Slightly

effective 

(2)

Somewhat 

effective 

(3)

Effective

(4)

Very

effective 

(5)

Not 

Applicable 

(NA)

Discussion of action plan with 

OII program officer 

Development of action plan

2. Have the updates to the monitoring process, particularly the development of corrective action plans, been useful in helping you 

understand the CSP SEA program requirements? Indicate how useful these changes have been by checking the number in the 

corresponding line below.

Not useful

(1)

Slightly

useful

(2)

Somewhat 

useful

(3)

Useful

(4)

Very useful

(5)

Not 

Applicable 

(NA)

Usefulness in understanding 

CSP SEA program 

requirements

3. In updating the CSP (SEA) monitoring process, OII is asking for additional information in the annual reports. For example, 

requirements for pipeline updates, details on cost category changes during the project period, and sub-grantee expenditure data 

have all changed. Indicate how much these changes have burdened your organization by checking the number in the 

corresponding line below.
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Minimal 

burden

(1)

Minor 

burden

(2)

Some 

burden

(3)

Moderate 

burden

(4)

Excessive 

burden

(5)

Not 

Applicable 

(NA)

Burden caused by changes to 

reporting requirements

4. Are you satisfied with the support that OII provided you to accommodate these changes in reporting? Indicate how satisfied 

you are by checking the number in the corresponding line below.

Very

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied

(3)

Satisfied

(4)

Very

Satisfied

(5)

Not 

Applicable 

(NA)

Satisfaction with support around 

changes to reporting
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5. The OII operates the SEA Exchange website to support a community of practice related to development of charter school 

programs. Is the SEA Exchange website useful for your program? Rate how useful the exchange is by checking the number in 

the corresponding line below.

Not useful (1) Slightly

useful

(2)

Somewhat 

useful

(3)

Useful

(4)

Very useful

(5)

I have not 

used the SEA 

Exchange

(NA)

Usefulness of SEA 

Exchange 

6. How have you used the SEA Exchange? How did it benefit your program? How would you improve the SEA Exchange?

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7. Following each annual performance report review, OII determines continuation funding for each grantee in the CSP SEA 

program. At a post-APR conference call, OII program officers communicate the continuation decision and any concerns about 

the grantees program activities. Is this communication process useful? Indicate the usefulness of this communication process 

by checking the number in the corresponding line below.

Not useful 

(1)

Slightly

useful

(2)

Somewhat 

useful

(3)

Useful

(4)

Very useful

(5)

I have not 

used the SEA

Exchange 

(NA)

Usefulness of conference 

call report out

8. In what ways could OII improve the feedback process and guidance it provides to its CSP SEA grantees?

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School Leadership Program Program-Specific Questions
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School Leadership Program (SLP)

1. How useful have you found the technical assistance you have been provided by the ED program staff? Indicate the 

usefulness by checking the number in the corresponding line below. 

Not useful (1)

Slightly

useful 

(2)

Somewhat 

useful 

(3)

Useful 

(4)

Very

useful 

(5)

Not applicable 

(NA)

Some examples of technical 

assistance include conference 

calls, webinars, monitoring 

calls, etc. 
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2. To what extent do you need additional technical assistance in meeting each of the following challenges? Rate the help 

needed by checking the number in the corresponding line below.

No help (1)

Slight amount of 

help 

(2)

Some 

help 

(3)

Help 

(4)

A great deal of 

help 

(5)

Not applicable 

(NA)

Collecting data from schools

Dealing with personnel 

changes in the schools

Dealing with personnel 

changes in grant staffing

Dealing with district changes

Supporting participants

3. To what extent do you receive adequate feedback on each type of report? Rate the adequacy of the feedback by

checking the number in the corresponding line below.

Nor adequate 

(1)

Slightly

adequate 

(2)

Somewhat

(3)

Adequate 

(4)

Fully adequate 

(5)

Not applicable 

(NA)

Annual performance report

Supplemental performance 

report

Final performance report
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4. As a new 2013 SLP grantee, to what extent did the pre-application webinar provide you all of the information you 

needed to write your grant application and plan your project? Rate how complete the information provided to you was 

by checking the number in the corresponding line below?

Not complete 

(1)

Slightly

complete (2)

Somewhat 

complete (3)

Mostly

complete (4)

Entirely

complete (5)

Not 

applicable 

(NA)

Information provided by preapplication webinar

5. What recommendations do you have to improve your ability to write your grant application?

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6. What recommendations do you have for additional types of technical assistance that you may need?

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Supporting Effective Educator Development Program-Specific 

Questions
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SUPPORTING EFFECTIVE EDUCATOR DEVELOPMENT (SEED)

1. To what extent did the pre-application webinar provide you all of the information you needed about evidence-based research to write your 

grant application and plan your project? Rate how complete the information provided to you was by checking the number in the 

corresponding line below.

Not 

complete

(1)

Slightly 

complete

(2)

Somewhat 

complete

(3)

Mostly 

complete

(4)

Entirely 

complete

(5)

Not 

applicable

(NA)

Information 

provided by preapplication 

webinar

2. How useful would the following types of information about evidence-based research have been in writing your grant application? Rate 

each type of information by checking the number in the corresponding line below.

Not 

useful

(1)

Slightly

useful

(2)

Somewhat 

useful

(3)

Useful 

(4)

Very

Useful

(5)

Not 

Applicable

(NA)

Examples of evidencebased studies in 

education

Winning SEED 

application 

Descriptions of best 

practices in evidencebased research

Specific descriptions of 

what is required for 

evidence-based research
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3. Did you use the following types of information in writing your grant application? Check the column that applies for each line.

No Yes

Examples of evidence-based studies in education

Winning SEED application 

Descriptions of best practices in evidence-based research

Specific descriptions of what is required for evidence-based research

4. What recommendations do you have to improve your ability to write your grant application?

_____________________________________________________________________

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Investing in Innovation Program-Specific Questions
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INVESTING IN INNOVATION (I3)

1. Please rate the quality of the technical assistance you receive under the contract with Westat. Rate the quality of the technical 

assistance by checking the number in the corresponding line below.

Very

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied nor 

Satisfied (3)

Satisfied

(4)

Very Satisfied 

(5)

Not 

Applicable 

(NA)

a) Quality of 

the 

technical 

assistance 

services 

received

b) Quality of 

the 

technical 

assistance 

liaison 

c) Usefulnes

s of the I3 

communit

y 

discussion 

and 

resources
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2. In what ways have these services from Westat helped you to improve your project?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. Please rate the quality of the evaluation technical assistance that your program evaluator receives from Abt Associates. Rate 

the quality of the technical assistance by checking the number in the corresponding line below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied nor 

Satisfied (3)

Satisfied

(4)

Very Satisfied 

(5)

Not 

Applicable 

(NA)

a) Quality of 

the 

technical 

assistance 

services 

received

b) Quality of 

the 

technical 

assistance 
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liaison

4. In what ways have these services from Abt Associates improved the quality and implementation of your evaluation design?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

5. With the exception of the 2010 Development and Validation grantees, the I3 program has required grantees to sign a 

cooperative agreement. Please rate the extent to which these required revisions have been useful?

 

Not useful 

(1)

Slightly useful 

(2)

Somewhat useful 

(3)

Useful 

(4)

Very Useful 

(5)

Not Applicable 

(NA)

Revision of your management 

plan

Revision of your evaluation 

plan

7. In what ways has the cooperative agreement helped to improve the management of your project?

_____________________________________________________________________

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_____________________________________________________________________

_____________________________________________________________________

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_____________________________________________________________________

8. Since FY 2012, I3 has required Development applicants to submit a preapplication. If you submitted a preapplication, in what

ways did the preapplication improve the quality of your experience as an applicant?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

9. What type of I3 grant does your organization currently receive? 

 Development

 Validation

 Scale-up
Page 51

10. In which year did you receive your I3 award?

 2010

 2011

 2012

 2013
Page 52

Promise Neighborhoods Program-Specific Questions
Page 53

Promise Neighborhoods’ Supplemental Questions 

1. The U.S. Department of Education’s Promise Neighborhoods program contracts with the Center for the Study of Social Policy 

(CSSP) to provide training and technical assistance (TA) to Promise Neighborhoods planning and implementation grantees. 

Contracted TA services include one-on-one consultation, facilitation, in-person meetings and conferences, written products, and 

web-based products ...

Please evaluate how satisfied you are with the TA provided by CSSP. CSSP provides technical assistance in the areas below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Design and implementation of a 

continuum of solutions

Partnership and governance structure

Use of data for accountability and 

program improvement

Leveraging of resources and 

sustainability of solutions

Family, student and resident 

engagement

Organizational capacity and leadership 

development

Supporting a community of practice 

among PN grantees
Page 54

2. How often do you receive technical assistance from the Center for the Study of Social Policy? Indicate your response by 

checking the number in the line below.

Once a Year 

or Less

(1)

A Few Times 

a Year

(2)

Monthly

(3)

Weekly

(4)

Daily

(5)

Not Applicable 

(NA)

How often do you receive technical 

assistance

3. What types of TA have you received from CSSP? Please check all that apply.

a. Coaching _____

b. Site visits_____

c. Meeting/partner facilitation_____

d. Sharing of best practices_____

e. Connecting with other PN grantees_____ 

f. Referrals to experts in the field______

g. Document review_____

h. Other (please add)_________________________

4. Are you satisfied with the frequency of communication with the Center for the Study of Social Policy? Indicate your 

satisfaction by checking the number in the line below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Frequency of communication

5. Is the technical assistance you receive from the Center for the Study of Social Policy customer-focused and responsive to your 
Page 55

needs?

a. Yes

b. No

6. Overall are you satisfied with the services that the Center for the Study of Social Policy provides in support of your grant? Rate 

your satisfaction by checking a box in the line below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Overall satisfaction with the services 

that the Center for the Study of Social 

Policy provides in support of your 

grant

7. What could be done to improve TA provided by CSSP?

______________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________
Page 56

8. The U.S. Department of Education contracts with the Urban Institute to provide implementation grantees with training and 

technical assistance on data collection and the design and implementation of the required longitudinal data system. Rate how

satisfied you are with the Urban Institute’s technical assistance and training.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Establishment of baselines and targets 

for required GPRA measures

Development and implementation of a 

a longitudinal data system

Knowledge of federal regulations 

related to data collection and 

information sharing

Data Guidance Document

Data collection, analysis, and reporting

Identification of data sources

Sharing best practices from field and 

other PN grantees

9. What types of TA have you received from Urban Institute in the last year? Please check all that apply:

A. Site visit_____

B. Document review_____

C. Webinars_____

D. Etc._____
Page 57

10. How often do you receive technical assistance from the Urban Institute? Indicate your response by checking the number in the 

line below.

Once a Year 

or Less

(1)

A Few Times 

a Year

(2)

Monthly

(3)

Weekly

(4)

Daily

(5)

Not Applicable 

(NA)

How often do you receive technical 

assistance

11. Are you satisfied with the frequency of communication with the Urban Institute? Indicate your satisfaction by checking the 

number in the line below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Frequency of communication

 12. Is the technical assistance you receive from the Urban Institute customer-focused and responsive to your needs?

a. Yes

b. No
Page 58

13. Overall are you satisfied with the services that the Urban Institute provides in support of your grant? Rate your satisfaction by 

checking a box in the line below.

Very 

Dissatisfied 

(1)

Dissatisfied 

(2)

Neither 

Dissatisfied 

nor Satisfied 

(3)

Satisfied

(4)

Very 

Satisfied (5)

Not Applicable 

(NA)

Overall satisfaction with the services 

that the Urban Institute provides in 

support of your grant

14. What suggestions do you have for improvement of TA provided by Urban Institute

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

___________________________________________________________________________