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### U.S. Department of Education
**– Office of Innovation and Improve**  **ment Grantee Viewpoint Survey -**  **INTRODUCTION** The Office of Innovation and Improvement (OII) of the Department of Education is committed to better serving its grantees. In addition to the annual Grantee Satisfaction Survey, we are conducting a targeted survey to better understand your reactions t o our current services and products and how we can improve them. Please note that this survey refers to your experience as a grantee for your current grant . If you have an y questions about this survey, please contact your program officer or Ayesha Edwards at ay esha.edwards @ed.gov
. PRA Burden Statement According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless su ch collection display s a valid OMB control number. The valid OMB control number for this information collection is 1855
- xxxx. Pub lic reporting burden for this collection of information is estimated to average one hour per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the c ollection of information. The obligation to respond to this collection is voluntary . If y ou have comments or concerns regarding the s tatus of yo ur individual submission of this form, application or survey , please contact ( Office of Innovation and Improve ment, 400 Maryland Avenue S.W, Washington, D.C. 20202 ) directl y. [Note: Please do not return the completed survey to this address.]Page 2

1. C heck the OII grant program from which you receive funding:

Arts in Education
- Model Development and Dissemination (AEM DD) Professional Development for Arts Educators (PDAE) Magnet Schools Assistance Program (MSAP) Supporting Effective Educator Development (SEED) School L eadership Program (SLP) Transition to Teaching (TTT) Promise Neighborhoods (PN) Investing in Innovation (i3) Ready to Learn (RTL) Charter Schools Program
- Charter Management Organizations (CMO) Charter Schools Program
- Credit Enhancement Charter Schools Program
- State Education Agency (SEA) Charter Schools Program
- Non - State Education Agency (Non
- SEA)Page 3

**COMMUNICATION** 2. Are you satisfied with the **frequency of communication** with your program officer? Indicate your satisfaction by checking the number in the line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Sat isfied

(4) Very

Satisfied (5) Not

Applicable (NA) Frequency

of communicationPage 4

3. How important are the following **communications activities** to you? Rate each activity by checking the number in the corresponding line below. Not important (1) Slightly

important (2) Somewhat

important (3) Important

(4) Very

important (5) Not Applicable

(NA) Project director meeting Conference calls Webinars Periodic scheduled meetings Site visits Telephone calls with your program officer E - mail notifications (e.g. mass e - mails or newsletters)Page 5

4. How effectivel y does yo ur OII program officer **communicate with you** through these activities? Rate each b y checking the number in the corresponding line below. In effective (1) Slightly

effective (2) Somewhat

effective (3) Effective

(4) Very

effective (5) Not Applicable

(NA) Project director’s meeting Conference calls Webinars Periodic scheduled meetings Site visits Telephone calls with your program officer E - mail notifications (e.g. mass e - mails or newsletters)Page 6

5. Evaluate how **satisfied you are with communications with your OII**  **program officer** in the following areas. Rate each b y checking the number in the corresponding line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not

Applicable (NA) Provides guidance on reports and budget Advises on the technical aspects of project Helps y our project meet its goals Communicates expectations for your project Collaborates in a courteous and professional manner Provides sources of information that yo u can use to conduct your projectPage 7

6. How would y ou **im prove communication**  between you and y our OI I program officer?

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**INFORMATION AND RESOURCES** 7. How useful were each of the following information sources in planning and developin g your most recent OII grant application? Rate each information source b y checking the number in the corresponding line below. Not useful (1) Slightly

useful (2) Somewhat useful

(3) Useful

(4) Very

Useful (5) Not Applicable

(NA) Notice of proposed priorities Notice of final priorities Notice inviting applications Pre - application workshop/ webinar Other grant materials on the ED websitePage 9

8. To what extent did OII provide the **information you need ed**  related to the following processes in your most recent OII grant ? Rate how complete the information provided to yo u was by checking the number in the corresponding line below. Not complete (1) Slightly complete (2) Somewhat

complete (3) Mostly

complete (4) Entirely

complete (5) Not Applicable

(NA) Grant application process Peer review process Grant award process Grant continuation process 9. To what extent has OII provided the **information you need** about each of the following topics? Rate how complete the information provided to you is by checking the number in the corresponding line below.
Not complete (1) Slightly

complete (2) Somewhat

complete (3) Mostly

complete (4) Entirely

complete (5) No t Applicable

(NA) Structure and content of a successful application Requirements for a no
- cost continuation Best practices of a successful grant project Federal law, regulations, statues, and guidance relevant to your project Connection to communities of practicePage 10

10. How would y ou improve the quality , timeliness and ty pes of information that OII has provided about y our grant application , program , and project ?

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**REPORTING** 11. Evalu ate the effort that you expend on the following report activities. Rate the burden for each reporting activity b y checking the number in the corresponding line below. Minimal burden (1) Minor

burden (2) Some

burden ( 3) Moderate

burden (4) Excessive

bur den (5) Not Applicable

(NA) Writing annual performance report Writing supplemental performance reports Writing final performance report Providing updates on GPRA measures, and objectivesPage 12

12. Id entify

the **primary problem** you face in completing each report type. Check the number in the corresponding line below.

Time required to collect and analyze data for the report (1) Time required

to prepare the report (2) Reporting deadlines

precede data availability (e.g., test res ults) (3) Unclear or

inadequate instructions for the report (4) Not

Applicable (NA) Writing annual performance report Writing supplemental performance reports Writing final performance report Providing updates on GPRA measures and objectivesPage 13

13. Do you have an y recommendations for making report preparation less burdensome? Do you have any recommendations for improving the usefulness of the reporting process to y ou?

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**TECHNICAL ASSISTANCE** 14. How do you receive most of the technical assistance provided to support yo ur grant?

From your program officer From a third party contractor From both your program officer and a third part y contractor depending on the type of assistance 15. How would y ou prefer to receive technical assistance?

From your program officer From a third party

contractor From both your program officer and a third part y contractor depending on the type of assistancePage 15

16. Evaluate the importance of the following t yp es of technical assistance. Rate the importance of each ty pe of technical assistance b y checking the number in the corresponding line below
. Not important (1) Slightly

important (2) Somewhat

important (3) Important

(4) Very

important (5) Not Applicable

(NA) Content knowledge related to your project Monitoring support related to your project Evaluation support related to y our project Best practices for operation/design of yo ur project Knowledge of federal law, regulations and statues related to your projectPage 16

17. Evaluate how effectivel y OII delivers different types of technical assistance. Rate the effectiveness of each t yp e of technical assistance b y checking the number in the corresponding line below.
In effective (1) Slightly

effective (2) Somewhat

effective (3) Effective

(4) Very

effective (5) Not Applicable

(NA) Content knowledge related to your project Monitoring support related to your project Evaluation support related to y our project Best practices for operation/design of your project Knowledge of federal law, regulations and statues related to your projectPage 17

18. How would y ou improve the effectiveness of the technical assistance provided by OII staff? How would y ou improve the effectiveness of the technical assistance provided by third party

contractors?

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**OVERALL SATISFACTION** 19. Overall are you satisfied with the services that OII provides in support of your grant? Rate your satisfaction by checking a box in the line below. Very

Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

( 4) Very

Satisfied (5) Not

Applicab le (NA) Overall satisfaction with the services that OII provides in support of y our grant 20. Id entify

an y additional recommendations for ways to improve your satisfaction with the services provided by OII in support of yo ur grant?

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21. In the past year, has O II placed your organization on some form of corrective action or imposed special conditions on your grant? This could include setting route pay ment flags, implementing cost reimbursement, withholding partial or full funds forPage 19

continu ation award, requiring pre
- approval of certain expenditures or activities that ty picall y would not require prior approval, or requiring submission of detailed financial and performance reports on a quarterl y basis. Yes NoPage 20



# A **rts in E**  **ducation M**  **odel D**  **evelopment and D**  **issemination**

**Program Specific Questions**Page 21

**ARTS IN EDUCATION**
**– MODEL DEVELOPMENT AND DISSEMINATION (AEMDD)**  1. Within the Arts in Education program, a significant proportion of grantees face the risk of having budget carryovers from one ye ar to the next. I dentify

the **primary reason** you encounter for budget carryovers. Primary reason for budget carry overs In frequent drawdown b y grantee finance office Overestimated budget required to complete tasks Delay ed start to project Planning for no
- cost extension for fifth year Other reason

– Please describePage 22

2. Reporting of program performance data in the annual performance report is often incomplete or inaccurate. Examples of inaccuracies have included: 1) data that claims to track an agreed upon performance benchmark but in fact does not, 2) data t hat tracks a benchmark different from that agreed upon, or 3) data that incorrectly supports a claim that a benchmark was met. Id entify the **primary obstacle** to completel y and accurately providing program performance data. Check the appropriate line below. Primary o bstacle in completely

and accuratel y providing program performance data Lack of understanding of metric definition Lack material resources for data collection Lack skills necessary

for data collection Lack support from school district administration Lack support from school administration Lack support from teachers Lack data from testing services Other reasons

– Please describePage 23

3. Reporting of GPRA data is also often incomplete or inaccurate. Identify the **primary obstacle** you encounter in completely and accuratel y providing GPRA data. Check the appropriate line below. Primary challenge in completely

and accuratel y providing program performance data Lack of understanding of metric definition Lack material resources for data collection Lack skills necessary

for data collection Lack support from school district administration Lack support from school administration Lack support from teachers Lack data from testing services Other reasons

– Please describePage 24

4. For data collection in yo ur treatment schools, what practices have worked best to ensure the creation of complete and accurat e GPRA or performance data as inputs to project evaluation?

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_____________________________________________________________________ 5. What practices have worked best to ensure participation by your control schools in the data collection process?

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# CSP Non **- SEA Program**  **- Specific Questions** Page 26

**CHARTER SCHOOLS PROGRAM -**  **NON -**  **STATE EDUCATION AGENCY (NON -**  **SEA)** 1. The CSP (non
- SEA) program funds charter school activities in various different jurisdictions. Is the technical support that y ou receive under your grant

– especiall y around educational policy, regulation, and legal code

– sufficiently customized to your needs? Rate how customized your technical support is by checking the number in the corresponding line below. Not customized (1) Slightly

customized (2) Somewhat

customized (3) Customized

(4) Very

customized (5) Not

Applicable (NA) Technical support received 2. For what ty

pe of technical assistance is it more important to have such customization?

Not customized (1) Slightly

customized (2) Somewhat

customized (3) Customized

(4) Very

customized (5) Not

Applicable (NA) Content knowledge related to your project Monitoring support related to your project Evaluation support related to your project Best practices for operation/design of your project Knowledge of federal law, regulations and statues related to your projectPage 27

3. Every

month, the CSP publishes a newsletter for grantees for non - SEA program. Is this newsletter useful in your project work? Rate how useful the newsletter is by checking the number in the corresponding line below. Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful (4) Very useful (5) Not

Applicable (NA) Usefulness of newsletter 4. What information from the newsletter have you used? How did it benefit your project? What additional topics or information would y ou like to see reported in the newsletter?

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_____________________________________________________________________ 5. As part of the CSP’s monitoring process, did y ou receive a remote or on
- site visit this year?

Yes No 6. What was the most burdensome aspect of the site visit process? Rate how burdensome each aspect of the site visit process is b y checking the number in the corresponding line below.Page 28 Minimal burden (1) Minor burden

(2) Some burden

(3) Mod erate

burden (4) Excessive

burden (5) Not

Applicable (NA) Hosting the site visit Updating fiscal reporting Describing record keeping procedures Demonstrate impact 7. The CSP (non
- SEA) program requires quarterl y reports from its grantees. Ideall y, these reports should provide content that can be easily

integrated into the annual performance report. Rate how burdensome the preparation of these quarterl y reports i s by checking the number in the corresponding line below.

Minimal burden (1) Minor burden

(2) Some burden

(3) Moderate

burden (4) Excessive

burden (5) Not

Applicable (NA) Preparation of quarterl y report 8. In what way s have the quarterl y reports helped to improve the management of y our project? Would a less burdensome approach such as quarterly telephone calls be preferable?

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_____________________________________________________________________ 9. CSP funded the National Charter School Resource Center to provide resources, information, and technical assistance to support successful planning, implementation and operation of high
- qualit y charter schools. Has the National Charter School Resource Center been useful for your program? Rate how useful the website is by checking the number in the corresponding line below. Not useful (1) Slightly useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) I have not

used the NCSRC site (NA) Usefulness of NCSRC website 10. What is most useful, or not useful, about the National Charter School Resource Center ? How have you used it to improve your program?

_____________________________________________________________________Page 30

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____________

_________________________________________________________ 11. Through its technical assistance contract with AEM, CSP has supported two webinars related to organizational processes and professional development. Were these webinars useful? Rate how useful these webinars were b y checking the number in the corresponding line below.

Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) I have not

seen these webinars (NA) Usefulness of CSP webinars 12. Would you like additional webinars on similar topics?

Yes No 13. What was most useful, or not useful, about the webinars CSP provided y ou? What other topics would you like to see covered in these webinars?Page 31

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# CSP SEA Program **- Specific Questions** Page 33

**CHARTER SCHOOLS PROGRAM -**  **STATE EDUCATION AGENCY (SEA)** 1. The OII recently

formalized how CSP SEA grantees develop corrective action plans within its ongoing monitoring process. Rate how effective each change has been in helping you meet program requirements by checking the number in the corresponding line below. In effective (1) Slightly

effective (2) Somewhat

effective (3) Effective

(4) Very

effective (5) Not

Applicable (NA) Discussion of action plan with OII program officer Development of action plan
2. Have the updates to the monitoring process, particularl y the development of corrective action plans, been useful in helping y ou understand the CSP SEA program requirements? Indicate how useful these changes have been b y checking the number in the correspo nding line below. Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) Not

Applicable (NA) Usefulness in understanding CSP SEA program requirements 3. In updating the CSP (SEA) monitoring process, OII is asking for additional information in the annual reports. For example, requirements for pipeline updates, details on cost category changes during the project period, and sub
- grantee expenditure data have all changed. Indicate how much these changes have burdened your organization by checking the number in the corresponding line below.Page 34 Minimal burden (1) Minor

burden (2) Some

burden (3) Moderate

burden (4) Excessive

burden (5) Not

Applicable (NA) Burden caused b y changes to reporting requirements 4. Are you satisfied with the support that OII provided you to accommodate these changes in reporting? Indicate how satisfied yo u are b y checking the number in the corresponding line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not

Applicable (NA) Satisfaction with support around changes to reportingPage 35

5. The OII operates the SEA Exchange website to support a community of practice related to development of charter school programs. Is the SEA Exchange website useful for y our program? Rate how useful the exchange is by checking the number in the corresponding line below.

Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) I have not

used the SEA Exchange (NA) Usefulness of SEA Exchange 6. How have you used the SEA Exchange? How did it benefit your program? How would you improve the SEA Exchange?

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7. Following each annual performance report review, OII determines continuation funding for each grantee in the CSP SEA program. At a post
- APR conference call, OII program officers communicate the continuation decision and any concerns about the grantees program activities. Is this communication process useful? Indicate the usefulness of this communication process by checking the number in the corresponding line below.

Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) I have not

used the SEA Exchange (NA) Usefulness of conference call report out 8. In what way s could OII improve the feedback process and guidance it provides to its CSP SEA grantees?

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# School Leadership Program Program **- Specific Questions** Page 38 

### School Leadership Program (SLP) 1. How useful have you found the technical assistance you have been provided by the ED program staff? Indicate the usefulness b y checking the number in the corresponding line below.

Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very

useful (5) Not applicable

(NA) Some examples of technical assistance include conference calls, webinars, monitoring calls, etc.Page 39 2. To what extent do y ou need additional technical assistance in meeting each of the following challenges? Rate the help needed b y checking the number in the corresponding line below.

No help (1) Slight amount of

help (2) Some

help (3) Help

(4) A great deal of

help (5) Not applicable

(NA) Collecting data from schools Dealing with personnel changes in the schools Dealing with personnel changes in grant staffing Dealing with district changes Supporting participants

3. To what extent do y ou receive adequate feedback on each t ype of report? Rate the adequacy of the feedback by checking the number in the corresponding line below.

Nor adequate (1) Slightly

adequate (2) Somewhat

(3) Adequate

(4) Fully

adequate (5) Not applicable

(NA) Annual performance report Supplemental performance report Final performance reportPage 40 4. As a new 2013 SLP grantee, to what extent did the pre
- application webinar provide you all of the information you needed to write your grant application and plan your project? Rate how complete the information provided to you was by checking the number in the corresponding line below?

Not complete (1) Slightly

complete (2) Somewhat

complete (3) Mostly

complete (4) Entirely

complete (5) Not

applicable (NA) In formation provided b y pre application webinar

5. What recommendations do you have to improve your ability to write your grant application?

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___________________________________________________________ __________

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___________________________________ __________________________________

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_____________________________________________________________________Page 41 6. What recommendations do you have for additional ty pes of technical assistance that you may need?

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# Supporting Effective Educator Development Program **- Specific**  **Questions**Page 43

**SUPPORTING E FFECTIVE EDUCATOR DEVELOPMENT (SEED)**  1. To what extent did the pre
- application webinar provide you all of the information you needed about evidence
- based research to write your grant application and plan your project? Rate how complete the information provided to you was by checking the number in the corresponding line below.

Not complete (1) Slightly complete (2) Somewhat

complete (3) Mostly

complete (4) Entirely

complete (5) Not

applicable (NA) In formation provided b y pre application webinar 2. How useful would the following types of information about evidence
- based research have been in writing your grant application? Rate each type of information by checking the number in the corresponding line below.

Not useful (1) Slightly

useful (2) Somewhat

useful (3) Useful

(4) Very Useful (5) Not Applicable (NA) Examples of evidence
based studies in education Winning SEED application Descriptions of best practices in evidence
based research Specific descriptions of what is required for evidence
- based researchPage 44Page 45

3. Did you use the following types of information in writing your grant application? Check the column that applies for each line
. No Yes Examples of evidence
- based studies in education Winning SEED application Descriptions of best practices in evidence
- based research Specific descriptions of what is required for evidence
- based research 4. What recommendations do you have to improve your ability to write your grant application?

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# Investing in Innovation Program **- Specific Questions** Page 47

**INVESTING IN INNOVATION (I3)** 1. Please rate the quality of the technical assistance you receive under the contract with Westat. Rate the quality of the technical assistance b y checking the number in the corresponding line below.

Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not

Applicable (NA) a) Quality

of the technical assistance services received b) Quality

of the technical assistance liaison c) Usefulnes s of the I3 communit y discussion and resourcesPage 48

2. In what way s have these services from Westat helped you to improve your project?

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______________________________________________ _______________________ 3. Please rate the quality of the evaluation technical assistance that your program evaluator receives from Abt Associates. Rat e the quality

of the technical assistance b y checking the number in the corresponding line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not

Applicable (NA) a) Quality

of the technical assistance services received b) Quality

of the technical assistancePage 49

liaison 4. In what way s have these services from Abt Associates improved the qualit y and implementation of your evaluation design?

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_________________________________________ ____________________________ 5. With the exception of the 2010 Development and Validation grantees, the I3 program has required grantees to sign a cooperative agreement. Please rate the extent to which these required revisions have been useful? Not useful (1) Slightly

useful (2) Somewhat useful

(3) Useful

(4) Very

Useful (5) Not Applicable

(NA) Revision of your management plan Revision of your evaluation plan 7. In what way s has the cooperative agreement helped to improve the management of your project?

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______________________________________________ _______________________ 8. Since FY 2012, I3 has required Development applicants to submit a preapplication. If you submitted a preapplication, in what way s did the preapplication improve the quality of your experience as an applicant?

__________________

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________________________________________________________________ _____

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_____________________________________________________________________ 9. What ty

pe of I3 grant does your organization currently receive? Development Validation Scale
- upPage 51

10. In which year did you receive your I3 award?

2010 2011 2012 2013Page 52



# Promise Neighborhoods Program **- Specific Questions** Page 53 **Promise Neighborhoods’ Supplemental Questions** 1. The U.S. Department of Education’s Promise Neighborhoods program contracts with the Center for the Study of Social Policy (CSSP) to provide training and technical assistance (TA) to Promise Neighborhoods planning and implementation grantees. Contracted TA services include one - on - one consultation, facilitation, in

- person meetings and conferences, written products, and web

- based products ... Please evaluate how satisfied you are with the TA provided by CSSP. CSSP provides technical assistance in the areas bel ow. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very Satisfied (5) Not Applicable

(NA) Design and implementation of a continuum of solutions Partnership and governance structure Use of data for accountability and program improvement Leveraging of resources and sustainability of solutions Family, student and resident engagement Organizational capacity and leadership development Supporting a community of practice among PN granteesPage 54

2. How often do you receive technical assistance from the **Center for the Study of Social Policy** ? Indicate your response by checking the number in the line below. Once a Year or Less (1) A Few Times

a Year (2) Monthly

(3) Weekly

(4) Daily

(5) Not Applicable

(NA) How often do you receive technical assistance 3. What types of TA have you received from CSSP? Please check all that apply. a. Coaching _____ b. Site visits_____ c. Meeting/partner facilitation_____ d. Sharing of best practices_____ e. Connecting with other PN grantees_____ f. Referrals to experts in the field______ g. Document review_____ h. Other (please add)_________________________ 4. Are you satisfied with the **frequency of communication** with the **Center for the Study of Social P olicy**  ? Indicate your satisfaction by checking the number in the line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not Applicable

(NA) Frequency of communication 5. Is the technical assistance you receive from the **Center for the Study of Social Policy** customer
- focused and responsive to yourPage 55 needs? a. Yes b. No 6. Overall are you satisfied with the services that the **Center for the Study of Social Policy** provides in support of your grant? Rate your satisfaction by checking a box in the line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not Applicable

(NA) Overall satisfaction with the services that the Center for the Study of Social Policy provides in support of your grant 7. What could be done to improve TA provided by CSSP?

______________________________________________________________________________________________________

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____________________________________________________ __________________________________________________

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8. The U.S. Department of Education contracts with the Urban Institute to provide implementation grantees with training and technical assistance on data collection and the design and implementation of the required longitudinal data system. Rate how sati sfied you are with the Urban Institute’s technical assistance and training. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very Satisfied (5) Not Applicable

(NA) Establishment of baselines and targets for required GPRA measures Development and implementation of a a longitudinal data system Knowledge of federal regulations related to data collection and information sharing Data Guidance Document Data collection, analysis, and reporting Identification of data sources Sharing best practices from field and other PN grantees
9. What types of TA have you received from Urban Institute in the last year? Please check all that apply: A. Site visit_____ B. Document review_____ C. Webinars_____ D. Etc._____Page 57

10. How often do you receive technical assistance from the Urban Institute ? Indicate your response by checking the number in the line below. Once a Year or Less (1) A Few Times

a Year (2) Monthly

(3) Weekly

(4) Daily

(5) Not Applicable

(NA) How often do you receive technical assistance
11. Are you satisfied with the **frequency of communication** with the **Urban Institute** ? Indicate your satisfaction by checking the number in the line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not Applicable

(NA) Frequency of communication 12. Is the technical assistance you receive from the **Urban Institute** customer
- focused and responsive to your needs?

a. Yes b. NoPage 58

13. Overall are you satisfied with the services that the **Urban Institute** provides in support of your grant? Rate your satisfaction by checking a box in the line below. Very Dissatisfied (1) Dissatisfied

(2) Neither

Dissatisfied nor Satisfied (3) Satisfied

(4) Very

Satisfied (5) Not Applicable

(NA) Overall satisfaction with the services that the Urban Institute provides in support of your grant

14. What suggestions do you have for improvement of TA provided by Urban Institute

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