35660 Federal Register / Vol. 77, No. 115 / Thursday, June 14, 2012 / Notices 

1As used in Section 1035 of Dodd-Frank, ‘‘private 

education loans’’ is defined by section 140 of the 

Truth in Lending Act (15 U.S.C. 1650). 

recommendations to the Director of the 

Bureau, to the Secretary of the Treasury, 

the Secretary of Education, and to 

Congress. 

In support of the duties of the 

Ombudsman under section 1035 of 

Dodd-Frank, the Bureau seeks 

information on borrower complaints 

about private education loans.1 To 

supplement the data that the 

Ombudsman will receive through the 

Bureau’s consumer complaint intake 

function and to capture qualitative 

information that may help to inform the 

Ombudsman’s recommendations, this 

notice and request for information 

therefore seeks responses from the 

public, including: 

• Institutions of higher education’s 

financial aid offices; 

• State attorneys general; 

• State and local banking and 

consumer protection agencies; 

• Borrower advocates and legal aid 

entities; or 

• Complaint resolution departments 

of lenders and servicers; 

• Other interested parties. 

To assist the Bureau in satisfying the 

requirement that the Ombudsman shall 

‘‘compile and analyze data on borrower 

complaints’’ mandated by Section 1035, 

the Bureau is interested in receiving 

comments that could bear on its 

analysis of data regarding borrower 

complaints. The Bureau is therefore 

interested in responses to the questions 

outlined below, including, where 

known, information on the volume of 

complaints received and complaint 

outcomes. Please note that the Bureau is 

not soliciting individual borrower 

complaints in response to this notice 

and request for information. Nor is the 

Bureau seeking personally identifiable 

information (PII) regarding borrower 

complaints, from the parties to the 

complaint or any third party. Responses 

to this subsection should not contain 

account numbers, Social Security 

numbers or other personal information 

that could be used to identify the 

complainant or another party identified 

in a complaint, or in any way otherwise 

reveal personally identifiable 

information. Below are some general 

areas for which information is being 

sought. Please feel free to respond to 

any or all of the questions below: 

1. What complaints are submitted by 

borrowers of private student loans? 

Among other things, responses can 

address topics that relate to some or all 

of following areas: 

a. Whether the complainant is the 

primary borrower, co-signer, school, or 

other party; 

b. The topic or topics featured in 

complaints (e.g., credit reporting, debt 

collection, billing disputes); 

c. The types of institutions of higher 

education that complainants attended; 

or 

d. Generalized descriptions or 

summaries of individual private 

education loan borrower complaints 

that do not include personally 

identifiable information. 

2. What processes do institutions have 

in place to respond to complaints from 

private education loan borrowers? 

Among other things, the Bureau invites 

comments on topics such as: 

a. How institutions receive 

complaints from private student loan 

borrowers; and 

b. How institutions respond to 

complaints from private student loan 

borrowers. 

Dated: June 11, 2012. 

Meredith Fuchs, 

Chief of Staff, Bureau of Consumer Financial 

Protection. 

[FR Doc. 2012–14588 Filed 6–13–12; 8:45 am] 

BILLING CODE 4810–AM–P 

CONSUMER PRODUCT SAFETY 

COMMISSION 

Sunshine Act Meeting 

TIME AND DATE: Wednesday, June 20, 

2012, 10 a.m.–12 Noon. 

PLACE: Room 420, Bethesda Towers, 

4330 East-West Highway, Bethesda, 

Maryland. 

STATUS: Commission Meeting—Open to 

the Public. 

Matters To Be Considered 

Hearing: Agenda and Priorities for 

Fiscal Year 2014. 

A live webcast of the Meeting can be 

viewed at www.cpsc.gov/webcast. 

For a recorded message containing the 

latest agenda information, call (301) 

504–7948. 

CONTACT PERSON FOR MORE INFORMATION: 

Todd A. Stevenson, Office of the 

Secretary, U.S. Consumer Product 

Safety Commission, 4330 East-West 

Highway, Bethesda, MD 20814, (301) 

504–7923. 

Dated: June 12, 2012. 

Todd A. Stevenson, 

Secretary. 

[FR Doc. 2012–14665 Filed 6–12–12; 4:15 pm] 

BILLING CODE 6355–01–P 

DEPARTMENT OF DEFENSE 

Office of the Secretary 

[Docket ID DoD–2012–OS–0065] 

Proposed Collection; Comment 

Request 

AGENCY: Washington Headquarters 

Services, DoD. 

ACTION: Notice. 

In compliance with Section 

3506(c)(2)(A) of the Paperwork 

Reduction Act of 1995, the Washington 

Headquarters Services announces a 

proposed new public information 

collection and seeks public comment on 

the provisions thereof. Comments are 

invited on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

proposed information collection; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the information collection on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

DATES: Consideration will be given to all 

comments received by August 13, 2012. 

ADDRESSES: You may submit comments, 

identified by docket number and title, 

by any of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Mail: Federal Docket Management 

System Office, 4800 Mark Center Drive, 

East Tower, Suite 02G09, Alexandria, 

VA 22350–3100. 

Instructions: All submissions received 

must include the agency name, docket 

number and title for this Federal 

Register document. The general policy 

for comments and other submissions 

from members of the public is to make 

these submissions available for public 

viewing on the Internet at http:// 

www.regulations.gov as they are 

received without change, including any 

personal identifiers or contact 

information. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on this 

proposed information collection or to 

obtain a copy of the proposal and 

associated collection instruments, 

please write to Washington 

Headquarters Services, Human 

Resources Directorate, ATTN: Jo-Anna 

Griffith, 4800 Mark Center Drive, Suite 

03D08, Alexandria, VA 22350–3200, or 

call (571) 372–4034. 


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