1

Filed 6/18/15

CERTIFIED FOR PUBLICATION

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FIRST APPELLATE DISTRICT

DIVISION THREE

LI-LIN SUNG LEE,

Plaintiff, Cross-defendant, and 

Respondent,

v.

CALIFORNIA CAPITAL INSURANCE 

COMPANY,

Defendant, Cross-complainant, and 

Appellant.

 A136280

 (Alameda County

 Super. Ct. No. RG11571734)

In this appeal from a judgment confirming an insurance appraisal award, 

California Capital Insurance Company (California Capital) contends the trial court erred 

in compelling an appraisal that required the appraisal panel to assign loss values to items 

the insured claimed were damaged in a fire even if the items were not damaged or did not 

exist. It also claims the court erred in confirming the appraisal award, arguing that the 

appraisal panel exceeded its authority by issuing two competing and vastly different 

values for the loss.

We agree with California Capital that the award issued in this case pursuant to the 

trial court’s directive neither complies with the terms of the governing statute nor 

accomplishes the objectives of an appraisal. It was error to compel the appraisal panel to 

assign loss values to items simply because they were listed in the insured’s scope of loss 

and regardless of whether inspection revealed they were undamaged or never existed. 

Accordingly, we reverse.
2

FACTUAL AND PROCEDURAL BACKGROUND

In November 2010, a fire damaged an apartment building in Oakland owned by 

Li-Lin Sung Lee (the “property”). The property consists of a four-story building 

containing a total of twelve apartments, with four units on each of three levels and a 

fourth garage level underneath. The fire started in a ground floor unit—unit number 3. 

According to California Capital, the flames did not extend beyond unit 3. Lee claims the 

fire damaged six of the twelve apartments with fire or smoke. 

The property was insured at the time of the fire under a California Capital policy 

issued to Lee. Based on its investigation, California Capital prepared an interim estimate 

of damage to unit 3 of $69,255.34. In December 2010, it issued an initial payment to Lee 

of $46,755.34, representing the initial estimate less depreciation and the applicable 

deductible. California Capital made additional payments directly to vendors for 

demolition and fire restoration. 

Lee retained licensed public adjuster Kevin Dawson to assist her in the 

presentation of her claim. In February 2011, Dawson submitted a claim to California 

Capital on behalf of Lee. The total claim exceeded $800,000. The statement of loss 

provided breakdowns of the claimed costs for cleaning, asbestos abatement, 

reconstruction of the affected apartments, and loss of rent. As set forth in Dawson’s 

claim on behalf of Lee, the fire loss consisted of burn damage to unit 3 and smoke 

damage to the “common” walls located between apartments on the two floors above 

unit 3. According to the claim submitted by Dawson, all the interior rooms of five 

apartments other than unit 3 would need to be completely dismantled and then replaced. 

The claim also included removal of a portion of the stucco exterior around the building, 

as well as removal of iron balcony railings, followed by a repainting of the entire 

building. 

California Capital sought to inspect the property and investigate the new claim. 

Dawson questioned the need for further investigation. In March 2011, Dawson made a 

written demand for appraisal pursuant to Insurance Code section 2071. California 
3

Capital contended it did not have a sufficient opportunity to review and respond to the 

insured’s claim, and again requested that an inspection be allowed. 

In April 2011, Lee filed a petition to compel an insurance appraisal and to appoint 

an umpire to oversee the appraisal. California Capital opposed the petition on the 

grounds that (1) it was premature because it had not completed its adjustment of the 

claim, (2) the petition improperly sought appraisal of only the insured’s scope of loss, and 

(3) appraisal of a disputed scope of loss is unauthorized. At a hearing conducted in

June 2011, the trial court continued the matter for one month in order to allow California 

Capital to re-inspect the property and respond to the claim presented by Dawson on 

behalf of Lee. After California Capital completed its re-inspection, it issued an additional 

payment to Lee in the amount of $109,367.41. 

In supplemental briefing submitted after California Capital completed its reinspection, Lee again demanded that the court order appraisal of her scope of loss. 

California Capital claimed the court was not authorized to compel an appraisal of 

disputed items, which included the existence of smoke and fire damage in certain areas, 

the scope and cause of any damage to exterior stucco, and the need for code upgrades and 

similar work to comply with legal requirements, including whether any such work was 

covered by the policy. California Capital also argued that the insured’s loss estimate and 

scope of loss was inflated and included damages and work unrelated to actual fire 

damage. 

In June 2011, the court granted Lee’s petition to compel an insurance appraisal. 

The court’s order set forth the following guidelines for the appraisal panel: (1) the 

appraisal was to “value the damages caused by the fire only;” (2) the “scope of the loss”

was “limited to those items of loss agreed by the parties to have been damaged in the 

fire;” (3) the panel was instructed not to make any coverage or causation determinations;

and (4) no valuation for loss of rental or business income was allowed. 

Lee appointed Keith Charleston to serve as her appraiser, while California Capital 

appointed Thad Eaton as its appraiser. After the appraisers were unable to agree upon the 
4

selection of a neutral umpire, Lee requested that the court appoint one. The court 

appointed retired Judge Demetrios Agretelis to serve as the umpire. 

The appraisal hearing commenced on October 11, 2011. Lee’s public adjuster, 

Dawson, appeared on her behalf. Dawson argued that the insured’s entire scope of loss 

must be appraised. By contrast, California Capital argued that the insured’s scope of loss 

was not a proper subject of the appraisal and that the court had already ruled that only the 

agreed-upon scope of damage should be appraised. The umpire suspended the hearing 

pending clarification from the trial court as to what items should be valued at the 

appraisal. 

Two days after the umpire suspended the appraisal hearing, Lee filed a separate 

lawsuit for breach of contract and bad faith against California Capital. Following the 

filing of the bad faith lawsuit, California Capital moved to dismiss Lee’s petition to 

compel an appraisal. Among other things, it argued that Lee had waived any right to 

appraisal by refusing to participate in the appraisal procedure fashioned by the court and 

by filing a bad faith lawsuit. Lee opposed the motion to dismiss, contending that an 

appraisal should proceed with respect to her scope of loss. 

On November 21, 2011, the trial court denied California Capital’s motion to 

dismiss and modified its July order compelling an appraisal. The modified order directed 

the appraisal panel to “value three categories of items: (a) items of loss agreed by the 

parties to have been damaged by the fire; (b) items of loss asserted by Lee to have been 

damaged by the fire but where [California Capital] disputes coverage; and (c) items of 

loss asserted by [California Capital] to have been damaged by the fire but where Lee does 

not assert a claim.” As in the original order, the modified order directed the panel not to 

make any causation or coverage determinations, or to value the loss of rental or business 

income. The modified order also specified as follows: “Following the appraisal 

proceedings, the parties can through other proceedings resolve their disputes regarding 

whether an appraised item was covered by the policy, whether the item was damaged, 

and whether the item was damaged by the fire.” 
5

The appraisal hearing resumed January 10, 2012. California Capital argued that 

Lee’s estimate sought an award for items that demonstrably did not ever exist at the 

property, including extra windows in all the rooms. The panel declined a request by 

California Capital to inspect the property. According to California Capital, Lee’s 

appointed appraiser took the position that the panel was obligated to appraise the scope of 

loss presented by the insured, even if it was apparent to the panel that the scope was 

incorrect in matters such as square footage and the number of stories that a building 

contained. 

On February 8, 2012, the appraisal panel issued a unanimous appraisal award 

setting forth, in exhibits A and B to the award, the replacement cost loss and actual cash 

value for each claimed item. Exhibit A consisted of items in the insurer’s scope of loss. 

Exhibit B consisted of items in the insured’s scope of loss. The panel explained that it 

did not consider overlaps or duplications between the exhibits. The parties agreed that no 

items fell into the third category of loss identified by the court in its November 2011 

order—i.e., items that California Capital asserted were damaged but that were not the 

subject of a claim by Lee. The award listed the following amounts:

Exhibit A replacement cost loss (insurer’s scope): $190,505.21

Exhibit A actual cash value loss (insurer’s scope): $186,041.74

Exhibit B replacement cost loss (insured’s scope): $813,884.89

Exhibit B actual cash value loss (insured’s scope): $788,057.02

The appraisal award contains the following limiting language: “The award with 

attached exhibits takes no position on the appropriate scope of construction or method of 

repair; it makes no determination of coverage under the insurance policy at issue; it does 

not indicate what is due and owing under the terms of the insurance policy; it does not 

provide [an] interpretation of the insurance policy; it does not address the question of 

whether items claimed were in fact damaged/destroyed by the fire damage [sic] or other 

questions of causation. The panel has made no determination whether the items claimed 

existed.” 
6

Roughly one week after the award issued, Dawson sent a letter to California 

Capital asserting that Lee had procured an appraisal award in the amount of $813,884.89. 

The letter demanded payment and asserted that there was no good faith, genuine dispute 

about whether the payment was due. 

On March 1, 2012, California Capital filed a petition to vacate or, in the 

alternative, to correct the appraisal award. It argued that the appraisal panel exceeded its 

authority by failing to value the loss and instead issuing two vastly different valuations of 

the same fire loss. It asserted that the appraisal panel valued a theoretical loss, including 

items that were not damaged or that never existed at the property. It sought to vacate the 

award but argued in the alternative that the award could be corrected by limiting the 

scope of loss to the items that the parties agreed were damaged by the fire—i.e., the 

values contained in exhibit A to the award. Thus, California Capital sought to correct the 

award by striking exhibit B and the references to that exhibit. Lee filed an opposition to 

the petition and separately filed her own petition to confirm the appraisal award. 

The trial court denied California Capital’s petition to correct and/or vacate the 

award and separately granted in part Lee’s petition to confirm the award. The court’s 

order denying California Capital’s petition states that it was not the appraisal panel’s role 

to decide whether particular items were actually damaged in the fire or replaceable under 

the policy, or even whether they existed at the time of the fire. According to the court, 

“those are matters as to which the parties preserve a right to trial by jury, and which it 

was not within the province of appraisers to determine.” In the order granting Lee’s 

petition in part, the court agreed that the award was in conformity with the 

November 2011 order compelling appraisal but disagreed with Lee’s proposed form of 

judgment, which failed to include the terms of the award that expressed its limitations. 

The court entered judgment on July 13, 2012. The judgment attached the 

appraisal award and restated the limiting language contained in the award. Consequently, 

the judgment reflects that the appraisal award does not address issues of coverage or 

causation, or even whether the claimed items existed at the time of the fire. California 

Capital timely appealed. 
7

DISCUSSION

1. Governing Legal Principles

A. Scope and Standard of Review

In an appeal from an order granting or denying a petition to compel an appraisal, 

we apply a de novo standard of review when, as here, the issue turns on the interpretation 

of the relevant provisions of the insurance policy and the governing statutory scheme. 

(Cf. Rodriguez v. American Technologies, Inc. (2006) 136 Cal.App.4th 1110, 1116–1117 

[de novo standard applies when issue is question of law involving interpretation of 

statutes and contract with no extrinsic evidence]; JSM Tuscany, LLC v. Superior Court 

(2011) 193 Cal.App.4th 1222, 1235 [in absence of conflicting extrinsic evidence offered 

to aid in contract’s interpretation, ruling on petition to compel arbitration is reviewed de 

novo].) Insofar as a party opposing the appraisal contends the appraisal should have been 

stayed pending resolution of issues outside the scope of an appraisal hearing, we apply an 

abuse of discretion standard in assessing whether the lower court erred in denying the 

stay and compelling an appraisal. (See Alexander v. Farmers Ins. Co., Inc. (2013) 

219 Cal.App.4th 1183, 1190, 1196 [decision whether to stay appraisal is committed to 

sound discretion of trial court].)

“Appraisal hearings are a form of arbitration and are generally subject to the rules 

governing arbitration. Judicial review of an arbitration, or appraisal award, is 

circumscribed.” (Kacha v. Allstate Ins. Co. (2006) 140 Cal.App.4th 1023, 1031

(Kacha).) It is not the court’s role to review the merits of the controversy or to determine 

whether the evidence is sufficient to support the appraisal award. (Ibid.)

The exclusive grounds for vacating an appraisal award are set forth in Code of 

Civil Procedure section 1286.2, subdivision (a). (See Maaso v. Signer (2012) 

203 Cal.App.4th 362, 371.) Except as specified in the statute, appraisal awards “are 

immune from judicial review in proceedings to confirm or challenge the award.” (Ibid.) 

An appraisal award may be vacated on the following grounds: “(1) The award was 

procured by corruption, fraud or other undue means. [¶] (2) There was corruption in any 

of the arbitrators. [¶] (3) The rights of the party were substantially prejudiced by 
8

misconduct of a neutral arbitrator. [¶] (4) The arbitrators exceeded their powers and the 

award cannot be corrected without affecting the merits of the decision upon the 

controversy submitted. [¶] (5) The rights of the party were substantially prejudiced by 

the refusal of the arbitrators to postpone the hearing upon sufficient cause being shown 

therefor or by the refusal of the arbitrators to hear evidence material to the controversy or 

by other conduct of the arbitrators contrary to the provisions of this title. [¶] (6) An 

arbitrator making the award either: (A) failed to disclose within the time required for 

disclosure a ground for disqualification of which the arbitrator was then aware; or 

(B) was subject to disqualification upon grounds specified in [Code of Civil Procedure] 

Section 1281.91 but failed upon receipt of timely demand to disqualify himself or herself 

as required by that provision.” (Code Civ. Proc., § 1286.2, subd. (a)., bolding omitted.)

“We review the trial court’s ruling on a challenge to an appraisal award under a de 

novo standard, drawing every reasonable inference to support the award. [Citation.] To 

the extent the court’s ruling rests on issues of disputed fact, however, we apply the 

substantial evidence test.” (Kacha, supra, 140 Cal.App.4th at p. 1031.) 

B. Law Governing Insurance Appraisals

All fire policies issued in California must be on a standard form that includes an 

appraisal provision as set forth in Insurance Code section 2071. (Ins. Code, §§ 2070, 

2071.) Under the statutorily-mandated appraisal provision, the parties are required to 

participate in an informal appraisal proceeding in the event there is a disagreement about 

the actual cash value or the amount of the loss and the insurer or insured makes a written 

request for an appraisal.

1

The California Capital policy in this case included an appraisal 

provision consistent with Insurance Code section 2071. 

 

1

The appraisal provision in Insurance Code section 2071 provides as follows: “In 

case the insured and this company shall fail to agree as to the actual cash value or the 

amount of loss, then, on the written request of either, each shall select a competent and 

disinterested appraiser and notify the other of the appraiser selected within 20 days of the 

request. Where the request is accepted, the appraisers shall first select a competent and 

disinterested umpire; and failing for 15 days to agree upon the umpire, then, on request of 

the insured or this company, the umpire shall be selected by a judge of a court of record 
9

The appraisal process is limited in scope. (Kirkwood v. California State 

Automobile Assn. Inter-Ins. Bureau (2011) 193 Cal.App.4th 49, 58 (Kirkwood).) 

“[A]lthough an appraisal is a specific form of limited arbitration, there are significant 

differences between the powers of an arbitrator and those of an appraiser.” (Ibid.) An 

arbitrator typically exercises “ ‘essentially judicial functions,’ ” including deciding issues 

of law, and often resolves the entire dispute between the parties. (Id. at pp. 58–59.) By 

contrast, “an appraiser has authority to determine only a question of fact, namely the 

actual cash value or amount of loss of a given item.” (Id. at p. 59.) “ ‘The function of 

appraisers is to determine the amount of damage resulting to various items submitted for 

their consideration. It is certainly not their function to resolve questions of coverage and 

interpret provisions of the policy.’ ” (Jefferson Ins. Co. v. Superior Court (1970) 

3 Cal.3d 398, 403.)

A number of published California cases have sought to define the limits of an 

appraisal panel’s authority. In Safeco Ins. Co. v. Sharma (1984) 160 Cal.App.3d 1060, 

1065–1066 (Sharma), the court held that the appraisal panel exceeded its authority by 

deciding, in effect, that the policyholder misrepresented the nature of the insured item 

that was stolen. As explained further below, while we have no dispute with the Sharma 

court’s holding based upon the facts of that case, in our view Sharma and its progeny 

have been misconstrued to suggest that an appraisal panel is compelled to assign a loss 

 

in the state in which the property covered is located. Appraisal proceedings are informal 

unless the insured and this company mutually agree otherwise. For purposes of this 

section, ‘informal’ means that no formal discovery shall be conducted, including 

depositions, interrogatories, requests for admission, or other forms of formal civil 

discovery, no formal rules of evidence shall be applied, and no court reporter shall be 

used for the proceedings. The appraisers shall then appraise the loss, stating separately 

actual cash value and loss to each item; and, failing to agree, shall submit their 

differences, only, to the umpire. An award in writing, so itemized, of any two when filed 

with this company shall determine the amount of actual cash value and loss. Each 

appraiser shall be paid by the party selecting him or her and the expenses of appraisal and 

umpire shall be paid by the parties equally. In the event of a government-declared 

disaster, as defined in the Government Code, appraisal may be requested by either the 

insured or this company but shall not be compelled.”
10

value to anything that is submitted to it for consideration by an insured, regardless of 

whether the item was damaged or ever existed. The vastly different and competing 

valuations of loss arrived at by the appraisal panel in this case, together with the various 

disclaimers as to the meaning of the valuations, are largely the product of this overly 

expansive interpretation of Sharma. In order to put the issue into perspective, we briefly 

summarize three of the key cases bearing upon an appraisal panel’s inability to decide 

issues other than the actual cash value or amount of loss of an item: (1) Sharma, supra, 

160 Cal.App.3d 1060; (2) Kacha, supra, 140 Cal.App.4th 1023; and (3) Devonwood 

Condominium Owners Association v. Farmers Insurance Exchange (2008) 

162 Cal.App.4th 1498 (Devonwood).

i. Sharma

In Sharma, the insured filed a claim for items stolen in a home burglary. (Sharma, 

supra, 160 Cal.App.3d at p. 1062.) The insured and insurer could not agree on the value 

to assign to a set of 36 eighteenth century Indian “Bundi School” miniature paintings. 

The insured demanded an appraisal. (Ibid.) The insured claimed the paintings were a 

matched set, which would be more valuable than an unmatched set of paintings. In 

valuing the paintings, the appraisal panel effectively concluded the paintings were an 

unmatched set based upon an expert’s opinion that there were no matched sets of Bundi 

School paintings on the west coast and that any such sets would be in a museum or a 

well-known private collection. (Id. at p. 1065.) Consequently, the panel determined the 

missing artwork was of “average quality” and valued it accordingly. (Id. at p. 1063.)

The court in Sharma held the appraisal panel had exceeded its authority by

deciding a factual issue not properly before it. (Sharma, supra, 160 Cal.App.3d at 

p. 1066.) According to the court, “[i]n no authority is it suggested that an appraisal panel 

is empowered to determine whether an insured lost what he claimed to have lost or 

something different. [¶] When an insurer disputes an insured’s description in 

identification of the lost or destroyed property, it necessarily claims the insured 

misrepresented—whether innocently or intentionally—the character of the loss in filing a 

proof of loss. In turn, this claim opens the door to allegations of fraud. Were an insurer 
11

permitted to include the former issue within the scope of an appraisal, a determination in 

the insurer’s favor would foreclose a court from determining one essential element of

fraud in any subsequent litigation. Certainly, an insurer is free to litigate whether the 

insured has misrepresented what he lost; but it is beyond the scope of an appraisal.” 

(Id. at pp. 1065–1066.) 

ii. Kacha

In Kacha, the insured presented a claim for fire and smoke damage resulting from 

a wildfire. (Kacha, supra, 140 Cal.App.4th at p. 1026.) Like Lee in this case, the insured 

retained public adjuster Kevin Dawson, who in turn demanded an appraisal and selected 

Keith Charleston as appraiser. (Id. at p. 1027.) In its appraisal brief, the insurer pointed 

out that the value of the loss was not the only disputed issue because the parties had not 

resolved issues regarding the existence and scope of damage. The insurer claimed that 

damage to some items was not caused by the wildfire. (Id. at pp. 1027–1028.) In

arriving at an appraisal award, the panel assigned an amount of zero for numerous items

submitted by Dawson on behalf of the insured. (Id. at p. 1029.) 

Citing Sharma, the Kacha court concluded that the award should have been 

vacated because the appraisal panel exceeded its authority. (Kacha, supra, 

140 Cal.App.4th at pp. 1036–1037.) The court reasoned that the panel effectively 

determined that any claimed damage to various items submitted by Dawson was caused 

by something other than the wildfire. By deciding causation issues instead of just 

limiting itself to valuing the items within the scope of loss presented by the insured, the 

appraisal panel exceeded its authority by making determinations that certain claimed 

losses were not covered by the insured’s policy. (Id. at p. 1036.)

iii. Devonwood

Devonwood addressed the form of judgment used to confirm an appraisal award 

when there is a dispute about which losses are covered under the applicable policy. 

There, a condominium owners association submitted a claim for fire damage to a unit. 

(Devonwood, supra, 162 Cal.App.4th at p. 1501.) The insurer took the position it had no 

obligation under the policy to pay for interior painting. (Id. at p. 1502.) The appraisal 
12

panel issued an award that segregated the replacement cost for interior painting from the 

replacement cost for all other items. The award specified that the segregation of costs 

was made “ ‘without consideration of . . . any coverage or other provision of the above 

policy which might affect the amount of the insurer’s liability thereunder. . . .” (Id. at 

p. 1501.) In confirming the appraisal award, the trial court issued a money judgment for 

the entire amount of the appraisal. (Id. at p. 1503.) 

The appellate court concluded the judgment had to be vacated because it did not 

conform to the appraisal award, which merely established replacement cost values for the 

claimed items of damage but did not address liability. (Devonwood, supra, 

162 Cal.App.4th at pp. 1503, 1506.) Under those circumstances, the court “was limited 

to the issuance of a judgment which brought finality to the dollar amount of the 

replacement cost values, and nothing more.” (Id. at p. 1506.) The Devonwood court 

confirmed that “a judgment after confirmation of an appraisal award fixing the cash value 

of loss does not preclude further litigation on other issues between parties to an insurance 

policy.” (Id. at p. 1507, fn. 4.)

A Devonwood itemization permits an appraisal panel to fulfill its obligation to 

assign loss values to damaged items without exceeding its authority by deciding issues 

that bear upon causation, coverage, or policy interpretation. The parties are free to

dispute the insurer’s liability to pay for disputed categories of loss in subsequent 

litigation.

2. Compelling Appraisal of Disputed Items

California Capital contends the trial court erred when it modified its order 

compelling an appraisal to require the appraisal panel to value three categories of items—

the items of loss the parties agreed were damaged by the fire, the items of loss asserted by 

Lee to have been damaged by the fire but disputed by California Capital, and the items of 

loss asserted by California Capital as to which Lee made no claim. California Capital 

claims the trial court lacked authority under Insurance Code section 2071 to order such an 

appraisal because it includes disputed items. 
13

As we explain, a trial court does not necessarily err in compelling appraisal of 

disputed items when the disputes turn on issues such as coverage, causation, or policy 

interpretation. Those legal issues can be resolved in subsequent litigation, although it 

may be appropriate in certain cases to stay an appraisal pending resolution of the disputed 

issues. However, when the disputes turn on the condition or quality of damaged or 

destroyed items—and it is possible for the panel to assess an item’s condition or quality 

without simply having to rely on the insured’s representation—it is error to compel the 

appraisal panel to assign values to items that inspection reveals were not damaged or did 

not ever exist. In this case, the court erred because it directed the appraisal panel to 

assign loss values to items without regard to whether they were actually damaged. 

We first address California Capital’s contention that it was error to order an 

appraisal of disputed items. According to California Capital, Insurance Code section 

2071 allows an appraisal panel to value an item of loss only when the parties agree that it 

is within the scope of damage and is covered under the policy. It states that the purpose 

of the appraisal, as expressed in Insurance Code section 2071 and cases interpreting it, is 

to set the amount of loss under the policy for an insured item. California Capital reasons 

that damage that is not covered, or that is the subject of a coverage dispute, is by 

definition not an insured item under a policy. It goes so far as to claim that Sharma, 

Kacha, and Devonwood support its interpretation. 

California Capital fundamentally misreads Sharma, Kacha, and Devonwood. It is 

simply not the case that an appraisal is limited to items of loss that the parties agree are 

covered under the policy. In Kacha, the court held that the appraisal panel exceeded its 

authority by failing to assign a value to an item for which coverage was disputed. 

(Kacha, supra, 140 Cal.App.4th at pp. 1036–1037.) In Devonwood, the court directed 

entry of judgment confirming an appraisal that included items where there was no 

agreement as to coverage under the policy, with the caveat that the judgment had to 

conform to the appraisal award and indicate the limitations on the award. (Devonwood, 

supra, 162 Cal.App.4th at pp. 1501–1506.) As Kacha and Devonwood demonstrate, an 

appraisal panel may assign a value to items as to which coverage is disputed with the 
14

disclaimer that the award does not establish coverage or the insurer’s liability to pay. The 

issue of whether the loss is covered under the policy is a separate, legal issue that must be 

resolved outside the appraisal process.

California Capital contends this process is wasteful because it requires the parties 

to engage in a two-step process to resolve a claim. It argues that the appraisal process 

should be the end, not the beginning, of the valuation dispute. But the process it proposes 

would be even more wasteful. If an appraisal were limited to items of loss that the parties 

agree are covered, but there is disagreement as to whether certain items are covered, the 

parties would still be required to litigate whether the disputed items are covered. In that 

case, because there would be no appraised value for disputed items that subsequently may 

be determined to be covered, the parties would be required to engage in a further attempt 

to appraise the items that were omitted in the first appraisal. Plainly, it is more efficient 

to value all items of loss, including disputed items, at the time an appraisal is performed. 

If it is determined there is no coverage for certain items, those items can simply be 

stricken from the award without requiring a further referral to an appraisal panel.

Moreover, if California Capital believed it was wasteful to engage in an appraisal 

before coverage or other legal issues were resolved, it could have sought to stay the 

appraisal pending resolution of those issues in a declaratory relief action. (See Kirkwood, 

supra, 193 Cal.App.4th at p. 62 [appraisal properly deferred until resolution of legal 

issues in declaratory relief action]; Alexander v. Farmers Insurance Co., supra, 219 

Cal.App.4th at pp. 1194–1196 [court has discretion to defer appraisal pending resolution 

of legal issues in declaratory relief action].) In an appropriate case, this approach could 

provide valuable guidance to an appraisal panel that might otherwise struggle with 

disputed legal issues that are outside the scope of an appraisal. In this case, California 

Capital did not seek to stay the appraisal pending a resolution of coverage or other legal 

issues. Instead, its position was that an appraisal panel has no authority to appraise an 

item for which coverage was disputed, and it sought to limit the appraisal to an agreedupon scope of loss. For reasons we have explained, a panel does not necessarily exceed 

its authority by appraising items within a disputed scope of loss when the disputes turn on 
15

issues of coverage, causation, or other legal issues that an appraisal panel is not 

authorized to decide.

Although we conclude that a court may order appraisal of disputed items under 

appropriate circumstances, we do not think it is appropriate to order a panel to assign loss 

values to items that inspection reveals are not damaged or plainly never existed. Here, 

the court ordered the panel to value items of loss asserted by Lee to have been damaged 

by the fire as to which California Capital disputed coverage. While the court framed the 

issue in terms of appraising items as to which “coverage” was disputed, the court’s order 

effectively directed the panel to value all items of loss claimed by Lee to have been 

damaged in the fire, regardless of whether those items actually suffered damage or ever

existed. Indeed, the court’s order specifically stated that issues concerning whether an 

“item was damaged” could be resolved through subsequent proceedings. Moreover, that 

is how the panel interpreted the order, because it issued its appraisal with the express 

disclaimer that it made no determination of whether particular items were in fact 

damaged or ever existed. 

An assessment of whether an item is damaged or existed is fundamental to a 

valuation of the amount of the loss. As set forth in Insurance Code section 2071, the 

standard insuring language in a fire policy requires the insurer to pay “the actual cash 

value of the property at the time of loss, but not exceeding the amount which it would 

cost to repair or replace the property with material of like kind and quality . . . .” If an 

item is undamaged, there is no repair cost and no need to replace the item. Indeed, our 

Supreme Court has stated that “ ‘[t]he function of appraisers is to determine the amount 

of damage resulting to various items submitted for their consideration.’ ” (Jefferson Ins. 

Co. v. Superior Court, supra, 3 Cal.3d at p. 403, italics added.) In Sharma, the court 

observed that an item’s “quality or condition” is fundamental to assessing its value. 

(Sharma, supra, 160 Cal.App.3d at p. 1066.) Clearly, a determination that a component 

part of a building is undamaged is an assessment regarding its condition. Similarly, a 

determination that a claimed item of loss did not exist in the manner claimed by the 

insured bears upon the valuation of the loss. For example, if an insured claims that 
16

damaged counters are made of granite but a simple visual examination reveals they 

consist of a much less expensive material, the panel is not compelled to assign a value for 

repairing or replacing granite countertops simply because the insured lists them on the 

items of loss submitted for the panel’s consideration. Similarly, if an insured claims that 

a three-story apartment building damaged in a fire actually contains four floors, the panel 

is not required to place a value on a non-existent fourth floor.

The notion that an appraisal panel must assign a value to every item submitted by 

the insured for appraisal—regardless of whether the item existed or was damaged—

derives from an overly expansive interpretation of the holdings in Sharma and Kacha. In 

Sharma, the appraisal panel erred in making a factual determination as to the identity of 

the stolen property. (Sharma, supra, 160 Cal.App.3d at pp. 1065–1066.) The court 

cautioned against confusing identity with quality or condition, which bears upon 

valuation. (Id. at p. 1066.) In a situation where property is damaged by a calamity such 

as a fire, unlike a circumstance where property is lost or stolen, the question of the 

property’s identity typically does not arise, although in some cases it may be necessary to 

determine the condition of the property before the loss. The appraisal panel can assess 

for itself the damaged property’s quality and condition after the loss—factors necessarily 

involved in an appraisal of value. There may be cases in which the identity of property 

damaged in a fire or other calamity is at issue, such as when an item is totally destroyed

or damaged beyond recognition. (Cf. ibid. [referring to disputes not just about the 

identity of lost property but also property that is destroyed].) In such cases, it may be

appropriate to apply the Sharma holding and require the appraisal panel to assign a value 

to items of loss claimed by the insured, without resolving the question of whether the 

items actually existed. When the pre-loss condition of the property is relevant and there 

is a dispute over the condition of the property prior to the loss, the panel may place more 

than one value on the loss provided that each value is based on different and explicitly 

stated assumptions concerning the property’s pre-loss condition. But in the typical 

situation involving fire damage, where the quality or condition of the property is readily 

ascertainable and there is no dispute concerning its pre-loss condition, an appraisal panel 
17

is not compelled by Sharma to assign values to non-existent or incorrectly described 

items of loss simply because they are claimed by the insured.

Similarly, the holding in Kacha does not compel an appraisal panel to assign a loss 

value to every item claimed by an insured, regardless of whether that item is damaged. In 

Kacha, the appraisal panel assigned a loss value of zero to numerous items submitted by 

the insured, including the front entry door and decking. (Kacha, supra, 140 Cal.App.4th 

at p. 1029.) The insured sought to vacate the award on the ground the panel made 

improper coverage determinations by awarding nothing for numerous items. The insurer 

contended the panel awarded nothing for various items simply because it found there was 

no damage to the item and not because it rejected coverage on causation grounds. (Id. at 

p. 1035.) In rejecting the insurer’s explanation, the appellate court referred to the 

insurer’s appraisal brief and noted there appeared to be no dispute that the front entry 

door and decking were damaged; the insurer’s primary argument was that the damage 

was not caused by the fire. Consequently, the court concluded “[i]t is apparent that the 

appraisal panel made at least some coverage determinations, thereby exceeding its 

authority.” (Ibid.) Notably, the court did not reject the principle that an appraisal panel 

may award nothing for items that are not damaged. Instead, Kacha stands for the 

principle that an appraisal panel exceeds its authority by assigning a value of zero to a

damaged item based on a determination that the damage is not covered by the insurance 

policy. 

Therefore, an appraisal panel does not necessarily exceed its authority by 

assigning a value of zero to items of loss submitted to it for consideration. If inspection 

reveals an item is undamaged or never existed, it is appropriate for the panel to award 

nothing for loss or damage to that item. The existence of damage to an item as well as 

the nature of the claimed item are factors that directly bear upon the valuation of the loss, 

including the cost to repair or replace the item. By contrast, the cause of any damage 

does not bear upon the amount that may be required to repair or replace the item, 

although it may be appropriate to include different amounts for the same items of loss 

when the condition of the property prior to the loss is disputed and relevant to the 
18

valuation. Consequently, while an appraisal panel exceeds its authority by awarding 

nothing for damaged items based on causation or other coverage determinations, a panel 

does not exceed its authority by awarding nothing for items that are not damaged or never 

existed, where the nature or existence of the item is readily ascertainable. If there is a 

dispute about causation, the panel does not exceed its authority if it determines and 

clearly labels different amounts of loss where the amounts differ due to stated

assumptions about the condition of the property prior to the loss.

We observe that it may be difficult to ascertain from an appraisal award the 

panel’s rationale for awarding nothing with respect to a claimed item of loss. In this case, 

for example, the appraisal award simply lists items of loss along with columns for 

replacement cost loss and actual cash value. Because every reasonable inference is 

drawn to support an award (Kacha, supra, 140 Cal.App.4th at p. 1031), a court cannot 

assume that an appraisal panel exceeded its authority by awarding nothing for a particular 

item. Where a reasonable inference can be drawn that the item was undamaged, a court 

may not vacate the award simply because nothing was awarded for that item. In Kacha, 

it was not reasonable to infer that the items assigned a loss value of zero were undamaged 

where the insurer admitted some items were damaged and instead disputed the condition 

of the property prior to the loss and thus causation. (Kacha, supra, 140 Cal.App.4th at 

p. 1035.) In order to avoid disputes about whether a panel exceeded its authority by 

assigning a value of zero to certain claimed items of loss, the better practice may be to 

explain in the award why nothing was awarded. In other words, instead of simply 

placing a “zero” next to certain items of loss, thus leaving open to debate whether the 

panel based its decision upon an improper coverage determination, the panel could 

indicate “undamaged” next to a particular item, or it could clarify in notes accompanying 

the award that items assigned a loss value of zero were not damaged or did not exist at 

the property.

In this case, the mere fact the scope of loss was disputed did not preclude the court 

from compelling an appraisal. An appraisal may encompass disputed items when the 

disputes turn on issues of coverage, causation, or policy interpretation. Here, however, 
19

the court went further and compelled the appraisal panel to assign loss values to items 

that may not have been damaged or never existed, simply because the insured claimed the 

items were damaged. In so doing, the court effectively prevented the appraisal panel 

from complying with the dictate of Insurance Code section 2071 to appraise the actual 

loss suffered by the insured. Instead, the panel was required to appraise a hypothetical 

loss, without regard to whether the items ever existed or actually required repair or 

replacement.

For these reasons, we reverse the court’s order of November 21, 2011, compelling 

an appraisal of three categories of items, including items claimed by Lee to have been 

damaged in the fire. While there was no error in compelling an appraisal, even with 

respect to certain disputed items, the court erred in directing the appraisal panel to assign 

loss values to items that were undamaged or never existed. On remand, the trial court 

shall issue a revised order compelling an appraisal pursuant to Insurance Code section 

2071. While it is appropriate for the panel to assign values to items of loss where 

coverage or causation is disputed, it is not appropriate to assign loss values to items that 

are undamaged or that demonstrably never existed.

3. Claim that Appraisal Panel Exceeded its Authority

California Capital next argues the appraisal award should be vacated because the 

appraisal panel exceeded its authority by issuing two completely different amounts of 

loss and valuing items that were not damaged or never existed at the property. In light of 

our conclusion that the court erred in compelling an appraisal of items that were not 

damaged or never existed, it follows that the appraisal award produced in compliance 

with that order must be vacated. Consequently, our disposition as to the order compelling 

appraisal technically renders California Capital’s separate challenge to the appraisal 

award moot. Nevertheless, we briefly address some of the issues raised by the appraisal 

award in order to provide guidance upon remand for the trial court and the appraisal 

panel.

The appraisal award contains two competing and vastly different valuations for the 

replacement cost loss and actual cash value loss. Whereas one version of the appraisal 
20

amount lists the building’s replacement cost value at $190,505.21, the competing version 

of the appraisal amount lists the building’s replacement cost value at $813,884.89. The 

appraisal panel simply applied consistent unit prices to the scopes of damage offered by 

the insured and the insurer, without making any effort to remove duplication or overlap 

between the two proposed scopes. 

The appraisal award is fundamentally deficient because it does not provide a 

single valuation of the loss suffered by the insured. Instead, it presents two competing 

valuations with an express disclaimer that the appraisal did not determine the appropriate 

scope and method of repair or whether the submitted items were damaged or ever existed. 

In effect, the panel simply assigned values to the scopes of damage submitted by each 

side, without resolving any factual questions about the condition and quality of the 

property that was damaged in the fire. For example, the competing appraisal amounts 

contain different estimates for the repair of a single bedroom in one of the affected units. 

The competing estimates do not contain the same list of items requiring repair in the 

bedroom and apply different square footage numbers for the same spaces. In the case of 

a kitchen in one unit, one appraisal amount includes the cost of replacing one window, 

whereas the competing appraisal amount includes the cost of replacing two windows. 

It is the responsibility of the appraisal panel to resolve these factual disputes and 

arrive at a valuation of the loss. It may be appropriate to segregate some items from the 

others because there is a dispute as to coverage or causation, but an appraisal should 

ordinarily not contain two competing valuations for the same item.

2

The competing appraisal amounts appear to be the result of the view that an

appraisal panel is required to apply a value to every item that is presented to it by a party, 

without regard to whether the item was damaged or ever existed. As explained above, 

the panel is not required to assign a value to every item submitted to it for appraisal. If 

 

2As discussed, ante, there may be limited circumstances when it is appropriate for 

an appraisal to contain more than one value for an item of loss, such as when the 

property’s pre-loss condition is disputed and relevant to the valuation. In such a case, the 

appraisal award should clearly specify the assumptions underlying the competing 

valuations.
21

inspection reveals that an item is undamaged or never existed, the panel should not apply 

a loss value to the item. In addition, the panel should apply a single set of measurements 

to a physical space and determine what is required to effect a repair, instead of offering 

two dueling versions of required repairs. If one side claims a room has one window and 

the other side claims the room has two windows, it is the appraisal panel’s obligation to 

resolve the dispute to arrive at a single value for the loss.

DISPOSITION

The judgment confirming the appraisal award is reversed and the matter is 

remanded for further proceedings consistent with the views expressed in this opinion. 

Appellant shall be entitled to costs on appeal.

_________________________

McGuiness, P.J.

We concur:

_________________________

Pollak, J.

_________________________

Siggins, J.
22

Trial court: Alameda County

Trial Judge: Hon. Robert B. Freedman

Attorneys: 

Attorney for Plaintiff, Cross-defendant, and Respondent, Li-Lin Sung Lee:

John Edward Kerly, Kerly Schaffer LLP

Attorney for Defendant, Cross-complainant, and Appellant, California Capital Insurance 

Company:

David Bernelle Demo, LHB Pacific Law Partners, LLP

Clark Holland, LHB Pacific Law Partners, LLP