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[Federal Register Volume 78, Number 80 (Thursday, April 25, 2013)]
[Notices]
[Page 24392]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-09755]

[[Page 24392]]

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID DoD-2013-OS-0089]

Proposed Collection; Comment Request

AGENCY: Defense Technical Information Center (DTIC), DoD.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Defense Technical Information Center (DTIC) announces 
a proposed extension of a public information collection and seeks 
public comment on the provisions thereof. Comments are invited on: (a) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by June 24, 
2013.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense 
Technical Information Center (DTIC), Marketing and Registration 
Division, 8725 John J. Kingman Road, Suite 0944, ATTN: Ms. Angela 
Davis, Ft. Belvoir, VA 22060- 6218, or call the DTIC Marketing and 
Registration Division at (703) 767-8207.
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys--Generic Clearance; OMB Control Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal Government Agencies, U.S. Government contractors, and 
universities involved in federally funded research. The information 
obtained by these surveys will be used to assist agency senior 
management in determining agency business policies and processes that 
should be selected for examination, modification, and reengineering 
from the customer's perspective. These surveys will also provide 
statistical and demographic basis for the design of follow-on surveys. 
Future surveys will be used to assist monitoring of changes in the 
level of customer satisfaction over time.
    Affected Public: Business or other for profit; Not-for-profit 
institutions.
    Annual Burden Hours: 810.
    Number of Respondents: 12,150.
    Responses per Respondent: 1.
    Average Burden per Response: 4 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The purpose of these surveys is to assess the level of service DTIC 
provides to its current customers. The surveys will provide information 
on the level of overall customer satisfaction and on customer 
satisfaction with several attributes of service which impact the level 
of overall satisfaction. The objectives of the survey are to help DTIC 
(1) gauge the level of satisfaction among users and (2) identify 
possible areas for improving our products and services. The surveys are 
designed to assist in evaluating the following knowledge objectives:
     To improve customer retention;
     To determine the perceived quality of products, service, 
and customer care;
     To indicate trends in products, services, and customer 
care;
     To benchmark DTIC's customer satisfaction results with 
other Federal government agencies.

    Dated: April 19, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-09755 Filed 4-24-13; 8:45 am]
BILLING CODE 5001-06-P
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