Outsourcing Agreement



 Exhibit 10.24 
 OUTSOURCING AGREEMENT 
 BY AND BETWEEN 

FIRST MIDWEST BANCORP, INC. 
 and 
 MARSHALL & ILSLEY CORPORATION 

acting through its division 
 M&I DATA SERVICES 
 DATED AS OF 

JULY 1, 1999 
  

  

					
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 TABLE OF CONTENTS 

 

					
	 	  	 	  	 Page

	1.	  	DEFINITIONS	  	1
	 1.1
	  	 Background
	  	1
	 1.2
	  	 Definitions
	  	1
	 1.3
	  	 References
	  	6
	 1.4
	  	 Interpretation
	  	6
	2.	  	TERM	  	6
	 2.1
	  	 Initial Term
	  	6
	 2.2
	  	 Extensions
	  	6
	3.	  	APPOINTMENT	  	7
	 3.1
	  	 Performance by M&I Affiliates or Subcontractors
	  	7
	 3.2
	  	 Third Party Products/Services
	  	7
	 3.3
	  	 Proper Instructions
	  	7
	4.	  	CONVERSION	  	7
	5.	  	BANKING APPLICATION SERVICES	  	7
	 5.1
	  	 ADP Services
	  	7
	 5.2
	  	 New Services
	  	7
	 5.3
	  	 Automated Clearing House Services
	  	8
	 5.4
	  	 Trust Services
	  	8
	6.	  	RETAIL DELIVERY SYSTEMS AND SERVICES	  	8
	 6.1
	  	 Branch Automation Systems
	  	8
	7.	  	EFD PROCESSING SERVICES	  	8
	 7.1
	  	 EFD Services
	  	8
	8.	  	FEES	  	8
	 8.1
	  	 Fee Structure
	  	8
	 8.2
	  	 EFD Services
	  	9
	 8.3
	  	 Training and Education
	  	9
	 8.4
	  	 Excluded Costs
	  	9
	 8.5
	  	 Disputed Amounts
	  	9
	 8.6
	  	 Terms of Payment
	  	10
	 8.7
	  	 Modification of Terms and Pricing
	  	10
	9.	  	PERFORMANCE WARRANTY/EXCLUSIVE REMEDY/DISCLAIMER OF ALL OTHER WARRANTIES	  	10
	 9.1
	  	 Performance Warranty
	  	10
	 9.2
	  	 Performance Warranty Exclusions
	  	10
	 9.3
	  	 Notice of and Correction of Defects
	  	10
	 9.4
	  	 DISCLAIMER OF ALL OTHER WARRANTIES
	  	11
	10.	  	MODIFICATION OR PARTIAL TERMINATION	  	11
	 10.1
	  	 Modifications to Services
	  	11
	 10.2
	  	 Partial Termination by M&I
	  	11
	 10.3
	  	 Partial Termination by Customer
	  	12
	 10.4
	  	 Ownership and Proprietary Rights
	  	12
	 10.5
	  	 Millennium Modifications
	  	12
	11.	  	TERMINATION	  	13
	 11.1
	  	 Early Termination
	  	13
	 11.2
	  	 For Cause
	  	13
	 11.3
	  	 For Insolvency
	  	13
	 11.4
	  	 For Force Majeure
	  	13
	12.	  	SERVICES FOLLOWING TERMINATION	  	14
	 12.1
	  	 Termination Assistance
	  	14
	 12.2
	  	 Continuation of Services
	  	14


  

					
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	13.	  	LIMITATION OF LIABILITY/MAXIMUM DAMAGES ALLOWED	  	14
	 13.1
	  	 Equitable Relief
	  	14
	 13.2
	  	 Exclusion of Incidental and Consequential Damages
	  	14
	 13.3
	  	 Maximum Damages Allowed
	  	15
	 13.4
	  	 Statute of Limitations
	  	15
	 13.5
	  	 Economic Loss Waiver
	  	15
	 13.6
	  	 Liquidated Damages
	  	15
	 13.7
	  	 Essential Elements
	  	16
	14.	  	INSURANCE AND INDEMNITY	  	16
	 14.1
	  	 Insurance
	  	16
	 14.2
	  	 Indemnity
	  	16
	 14.3
	  	 Indemnification Procedures
	  	17
	15.	  	DISPUTE RESOLUTION	  	17
	 15.1
	  	 Representatives of Parties
	  	17
	 15.2
	  	 Continuity of Performance
	  	18
	16.	  	REPRESENTATIONS AND WARRANTIES	  	18
	 16.1
	  	 By M&I
	  	18
	 16.2
	  	 By Customer
	  	18
	17.	  	CONFIDENTIALITY AND OWNERSHIP	  	19
	 17.1
	  	 Customer Data
	  	19
	 17.2
	  	 M&I Systems
	  	19
	 17.3
	  	 Confidential Information
	  	19
	 17.4
	  	 Obligations of the Parties
	  	20
	 17.5
	  	 Security
	  	20
	18.	  	MANAGEMENT OF PROJECT	  	20
	 18.1
	  	 Account Representatives
	  	20
	 18.2
	  	 Reporting and Meetings
	  	20
	 18.3
	  	 Development Projects and Technical Support
	  	21
	19.	  	REGULATORY COMPLIANCE	  	22
	20.	  	DISASTER RECOVERY	  	23
	 20.1
	  	 Services Continuity Plan
	  	23
	 20.2
	  	 Relocation
	  	23
	 20.3
	  	 Resumption of Services
	  	23
	 20.4
	  	 Annual Test
	  	23
	21.	  	GENERAL TERMS AND CONDITIONS	  	23
	 21.1
	  	 Transmission of Data
	  	23
	 21.2
	  	 Equipment and Network
	  	24
	 21.3
	  	 Reliance on Data
	  	24
	 21.4
	  	 Data Backup
	  	24
	 21.5
	  	 Balancing and Controls
	  	24
	 21.6
	  	 Use of Services
	  	24
	 21.7
	  	 Regulatory Assurances
	  	25
	 21.8
	  	 IRS Filing
	  	26
	 21.9
	  	 Affiliates
	  	26
	 21.10
	  	 Future Acquisitions
	  	26
	22.	  	MISCELLANEOUS PROVISIONS	  	27
	 22.1
	  	 Governing Law
	  	27
	 22.2
	  	 Entire Agreement; Amendments
	  	27
	 22.3
	  	 Assignment
	  	27
	 22.4
	  	 Relationship of Parties
	  	28
	 22.5
	  	 Notices
	  	28
	 22.6
	  	 Headings
	  	28
	 22.7
	  	 Counterparts
	  	29
	 22.8
	  	 Waiver
	  	29
	 22.9
	  	 Severability
	  	29
	 22.10
	  	 Attorneys’ Fees and Costs
	  	29
	 22.11
	  	 Financial Statements
	  	29
	 22.12
	  	 Publicity
	  	29
	 22.13
	  	 Solicitation
	  	29
	 22.14
	  	 No Third Party Beneficiaries
	  	29
	 22.15
	  	 Force Majeure
	  	30
	 22.16
	  	 Construction
	  	30


  

					
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	 22.17
	  	 Waiver of Jury Trial
	  	30
	 22.18
	  	 Showcase
	  	30
	 22.19
	  	 Finder’s Fee
	  	31
	 22.20
	  	 IBS Software Purchase
	  	31


  

					
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 Schedules 
  

			
	5.1	  	ADP Services Schedule
	5.3	  	ACH Services Terms and Conditions
	5.4	  	Trust Services
	7.1	  	EFD Services
	8.1	  	Fee Schedule
	9.1	  	ADP Performance Standards
	11.1	  	Termination Fee
	18.1	  	Account Representatives

 Exhibits 

 

			
	A	  	Attorney-in-Fact Appointment
	B	  	Affidavit


  

					
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 OUTSOURCING AGREEMENT 

This Outsourcing Agreement (“Agreement”) is made as of the 1st day of July, 1999, by and between First Midwest Bancorp, Inc., a
Delaware corporation (“Customer”) and Marshall & Ilsley Corporation, a Wisconsin corporation, acting through its division, M&I Data Services (“M&I”). 

In consideration of the payments to be made and services to be performed hereunder, the parties agree as follows: 

1. DEFINITIONS 
 1.1
Background. 
 This Agreement is being made and entered into with reference to the following facts: 

A. Customer provides systems development and operations, data processing, telecommunications and other information technology services
for itself, and on behalf of its customers. 
 B. M&I is a provider of data processing, systems development and operations,
corporate support and item processing, home banking, internet banking, retail delivery services, trust data processing, and other services. M&I desires to perform for Customer the outsourcing services described in this Agreement. 

C. M&I currently provides data processing services to Customer under a prior agreement and the parties desire to continue the
relationship under this Agreement. This Agreement documents the terms and conditions under which Customer agrees to purchase and M&I agrees to provide the Services. 
 1.2 Definitions. 
 The following terms shall have the meaning ascribed to
them in this Section 1.2: 
 A. “Account Representative” shall have the meaning set forth in Section 18.1.

 B. “ADP Services” shall mean the Accounts Data Processing Services set forth in attached Schedule 5.1.


  

					
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 C. “Affiliate” shall mean, with respect to a party, any Entity at any time
Controlling, Controlled by or under common Control with, such party. 
 D. “Branch Automation Agreement” shall mean
the PCTeller License between M&I and Customer relating to the license and implementation of M&I’s proprietary branch automation software. 
 E. “Change in Control” shall mean any event or series of events by which (i) any person or entity or group of persons or entities shall acquire Control of another person or entity or
(ii) in the case of a corporation, during any period of 12 consecutive months commencing before or after the date hereof, individuals who at the beginning of such 12-month period were directors of such corporation shall cease for any reason to
constitute a majority of the board of directors of such corporation. 
 F. “Confidential Information” shall have the
meaning set forth in Section 17.3 of this Agreement. 
 G. “Contract Year” shall mean successive periods of
twelve months, the first of which shall commence on the Effective Date. 
 H. “Control” shall mean the direct or
indirect ownership of over 50% of the capital stock (or other ownership interest, if not a corporation) of any Entity or the possession, directly or indirectly, of the power to direct the management and policies of such Entity by ownership of voting
securities, by contract or otherwise. “Controlling” shall mean having Control of any Entity and “Controlled” shall mean being the subject of Control by another Entity. 

I. “Core Services” shall mean services provided by M&I’s Deposit System, Loan System and Customer Information System.

 J. “Customer” shall mean Customer and all Affiliates of Customer for whom M&I agrees to provide Services under
this Agreement. 
 K. “Customer Data” shall have the meaning set forth in Section 17.1 of this Agreement.

 L. “Damages” shall mean all direct, actual and verifiable losses, liabilities, damages and claims and related costs
and expenses (including reasonable attorneys’ fees and court costs, costs of investigation, litigation, 

  

					
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settlement, judgment, interest and penalties). M&I understands and agrees that Damages recoverable by Customer shall include (a) Customer’s reasonable costs and expenses of
conversion to another provider; and (b) the unearned portion of any license fee paid by Customer to M&I to license any M&I owned software, provided that Customer returns to M&I all copies of the software and deletes the software
from Customer’s systems. Customer understands and agrees that, for purposes of the foregoing, software license fees will be earned by M&I on a straight line basis from the date of the applicable license agreement through the later of
(i) the last day of the Initial Term of the Agreement, or (ii) the date falling four (4) years after the date of the applicable license agreement.    ( 

M. “Effective Date” shall mean the date first set forth above. 

N. “Effective Date of Termination” shall mean the last day on which M&I provides the Services to Customer (including any
Termination Assistance). 
 0. “Eligible Provider” shall have the meaning as set forth in Section 3.1 of this
Agreement. 
 P. “Entity” means an individual or a corporation, partnership, sole proprietorship, limited liability
company, joint venture or other form of organization, and includes the parties hereto. 
 Q. “Estimated Remaining
Value” shall mean the number of calendar months remaining between the Effective Date of Termination and the last day of the contracted-for Term, multiplied by the average of the monthly Fees (but in any event no less than the Monthly Base Fee)
payable by Customer during the twelve (12) month period prior to the event giving rise to termination rights under this Agreement. In the event the Effective Date of Termination occurs prior to expiration of the First Contract Year, the
estimated monthly fees set forth in the Fee Schedule shall be substituted for the average monthly fees described in the preceding sentence. 
 R. “Expenses” shall mean any and all reasonable and direct expenses incurred by M&I for any postage, supplies, materials, travel and lodging provided to or on behalf of Customer under this
Agreement. 
 S. “Federal Regulator” shall have the meaning set forth in Section 21.7. 

  

					
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 T. “Fee Schedule” shall have the meaning set forth in Section 8.1 of this
Agreement. 
 U. “Initial Services” shall mean those Services requested by Customer from M&I under this Agreement
prior to the Commencement Date. The Initial Services requested as of the Effective Date are set forth in the schedules attached hereto, which shall be modified to include any additional services requested by Customer during the Conversion Period.

 V. “Initial Term” shall have the meaning set forth in Section 2.1 of this Agreement. 

W. “Legal Requirements” shall have the meaning set forth in Section 19(A) of this Agreement. 

X. “LU” shall have the meaning as set forth in Section 8.4 of this Agreement. 

Y. “M&I Proprietary Materials and Information” shall mean the M&I Software and all source code, object code,
documentation (whether electronic, printed, written or otherwise), working papers, non-customer data, programs, diagrams, models, drawings, flow charts and research (whether in tangible or intangible form or in written or machine readable form), and
all techniques, processes, inventions, knowledge, know-how, trade secrets (whether in tangible or intangible form or in written or machine readable form), developed by M&I prior to or during the Term of this Agreement, and such other information
relating to M&I or the M&I Software that M&I identifies to Customer as proprietary or confidential at the time of disclosure. 
 Z. “M&I Software” shall mean the software owned by M&I and used to provide the Services. 
 AA. “Millennium Ready” shall mean the ability of the M&I Software to accurately process date/time data (including calculating, compare and sequence) from, into and between the years 1999 and
2000, including leap year calculations, to the extent that other information technology, used in combination therewith, properly exchanges date/time data with the M&I Software. 

BB. “New Services” shall mean any services which are not included in the Initial Services. Upon mutual agreement of the
parties, New Services shall be included in the term “Services.” 

  

					
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 CC. “Operations Center” shall mean the datacenter used by M&I to provide the
ADP Services under this Agreement. 
 DD. “Performance Standards” shall mean those service levels set forth in
attached Schedule 9.1 for the provision of ADP Services. 
 EE. “Performance Warranty” shall have the meaning,
including the exclusions and exclusive remedy, set forth Article 9 of this Agreement. 
 FF. “Plan” shall have the
meaning set forth in Section 20.1 of this Agreement. 
 GG. “Proper Instructions” shall mean those instructions
sent to M&I in accordance with Section 3.3 of this Agreement. 
 HH. “Services” shall mean the services,
functions and responsibilities described in this Agreement to be performed by M&I during the Term and shall include New Services which are agreed to by the parties in writing. 

II. “Taxes” shall mean any manufacturers, sales, use, gross receipts, excise, personal property or similar tax or duty assessed
by any governmental or quasi-governmental authority upon or as a result of the execution or performance of any service pursuant to this Agreement or materials furnished with respect to this Agreement, except any income, franchise, privilege or like
tax on or measured by M&I’s net income, capital stock or net worth. 
 JJ. “Term” shall mean the Initial Term
and any extension thereof, unless this Agreement is earlier terminated in accordance with its provisions. 
 KK.
“Termination Assistance” shall have the meaning set forth in Section 12.1 of this Agreement. 
 LL.
“Termination Fee” shall have the meaning set forth on attached Schedule 11.1. 
 MM. “Third Party”
shall mean any Entity other than the parties or any Affiliates of the parties. 
 NN. “User Manuals” shall mean the
documentation provided by M&I to Customer which describes the features and functionalities of each of the ADP Services as modified and updated by the customer bulletins distributed by M&I from time to time. 

  

					
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 1.3 References. In this Agreement and the schedules and exhibits attached hereto,
which are hereby incorporated and deemed a part of this Agreement, references and mention of the word “include” and “including” shall mean “includes, without limitation” and “including, without limitation”, as
applicable. 
 1.4 Interpretation. In the event of a conflict between this Agreement and the terms of any exhibits and
schedules attached hereto, the terms of the schedules and exhibits shall prevail and control the interpretation of the Agreement. The exhibits and schedules together with the Agreement shall be interpreted as a single document. 

2. TERM 
 2.1 Initial
Term. This Agreement shall commence on the Effective Date and continue for a period of sixty-six (66) months (“Initial Term”). 
 2.2 Extensions. Unless this Agreement has been earlier terminated, at least one (1) year prior to the expiration of the Initial Term, M&I shall submit to Customer a written proposal for
renewal of this Agreement. Customer will respond to such proposal within three (3) months following receipt and inform M&I in writing whether or not Customer desires to renew this Agreement. If Customer informed M&I in writing that
Customer does not desire to renew this Agreement, this Agreement shall terminate on the last day of the Initial Term. If Customer does not inform M&I in writing that Customer does not desire to renew this Agreement and if M&I and Customer
are unable to agree upon the terms for renewal of this Agreement at least six (6) months prior to the expiration of the Initial Term, then this Agreement shall be automatically renewed for one (1) twelve-month period at M&I’s
then-current standard prices. Thereafter, this Agreement shall expire unless further renewed in writing by the parties. 

  

					
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 3. APPOINTMENT 
 3.1 Performance by M&I Affiliates or Subcontractors. Customer understands and agrees that Marshall & Ilsley Corporation is a bank holding company and that the actual performance of the
Services may be made by the divisions or subsidiaries of Marshall & Ilsley Corporation, Affiliates Controlled by Marshall & Ilsley Corporation, or subcontractors of any of the foregoing Entities (collectively, the “Eligible
Providers”). For purposes of this Agreement, performance of the Services by any Eligible Provider shall be deemed performance by Marshall & Ilsley Corporation itself. M&I shall remain fully responsible for the performance or
non-performance of each Eligible Provider under this Agreement, to the same extent if M&I itself performed or failed to perform such services. 
 3.2 Third Party Products/Services. The parties acknowledge that certain services and products necessary for the performance of the Services are being, and in the future may be, provided by Third
Parties who will contract directly with Customer. M&I shall have no liability to Customer for information and products supplied by, or services performed by, such Third Parties in conjunction with the Services. 

3.3 Proper Instructions. “Proper Instructions” shall mean those instructions sent to M&I by letter, memorandum,
telegram, cable, telex, telecopy facsimile, computer terminal, e-mail or other “on line” system or similar means of communication or given orally over the telephone or given in person by the person executing this Agreement or his designee.
Proper Instructions shall specify the action requested to be taken or omitted. 
 4. CONVERSION INTENTIONALLY OMITTED, APPLIES TO NEW
CUSTOMERS ONLY 
 5. BANKING APPLICATION SERVICES 
 5.1 ADP Services. M&I agrees to provide Customer with the ADP Services in accordance with the applicable User Manuals and this Agreement. 

5.2 New Services. If Customer wishes to receive any New Service Customer shall notify M&I and the parties shall implement the
same in accordance with a mutually acceptable schedule. If the New Service is not identified on M&I’s then-current standard price list, Customer shall submit a 

  

					
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written request to M&I in accordance with Section 18.3 of this Agreement. Nothing contained herein shall obligate M&I to develop a New Service for Customer. 

5.3 Automated Clearing House Services. The automated clearing house services (“ACH Services”) to be provided by M&I
shall be subject to the terms and conditions set forth on attached Schedule 5.3. 
 5.4 Trust Services. The trust
processing services (“Trust Services”) to be provided by M&I shall be subject to the terms and conditions set forth on attached Schedule 5.4. 
 6. RETAIL DELIVERY SYSTEMS AND SERVICES 
 6.1 Branch Automation
Systems. M&I agrees to provide the licenses, products, interfaces and network management associated with the automation of Customer’s branch offices, in accordance with the PCTeller license Agreement. 

7. EFD PROCESSING SERVICES 
 7.1 EFD Services. The electronic funds delivery services (“EFD Services”) to be provided by M&I shall be subject to the terms and conditions set forth on attached Schedule 7.1.

 8. FEES 
 8.1
Fee Structure. Schedule 8.1 attached hereto (the “Fee Schedule”) sets forth the costs and charges for the Services and Customer agrees to pay M&I the fees specified in the Fee Schedule for the Services rendered by
M&I. These costs and charges are included in one or more of the following categories: 
  

	 	(i)	one-time fees associated with any conversion; 

  

	 	(ii)	a minimum monthly fee for certain recurring, aggregated data processing services based on stated volumes (the “Monthly Base Fee”); 


 

	 	(iii)	an hourly or daily fee for programming, training and related Services requested by Customer; and 


 

	 	(iv)	fees for New Services not included in the foregoing categories. 


  

					
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 8.2 EFD Services. In addition to the charges specified on the Fee Schedule, Customer
shall be responsible for all interchange and network provider fees and all dues, fees and assessments established by and owed to Visa and/or MasterCard for the processing of Customer’s transactions, and for all costs and fees associated with
changes to ATM (as defined in Schedule 7.1) protocol caused by Customer’s use of the EFD Services. 
 8.3
Training and Education. 
 A. M&I shall provide training as requested by Customer and agreed to by M&I. The
sessions shall be held at a location mutually agreed upon by the parties. Customer shall be responsible for all Expenses incurred by the participants and M&I’s trainers in connection with such education and training. If Customer requests
that training be conducted at a non-M&I facility, Customer shall be responsible for additional fees as quoted by M&I. 

B. M&I will provide to Customer, at no charge, one set of each of the User Manuals. When the User Manuals are updated, M&I will
provide the updates to Customer at no additional charge. Additional sets of the User Manuals may be purchased by Customer. 

8.4 Excluded Costs. The fees set forth in the Fee Schedule do not include shipping and courier costs, telecommunication charges,
Expenses, Third Party pass-through charges, workshop fees, training fees, late fees or charges and Taxes. 
 8.5 Disputed
Amounts. If Customer disputes any charge or amount on any invoice and such dispute cannot be resolved promptly through good faith discussions between the parties, Customer shall pay the amounts due under this Agreement less the disputed amount,
and the parties shall diligently proceed to resolve such disputed amount. An amount will be considered disputed in good faith if (i) Customer delivers a written statement to M&I on or before the due date of the invoice, describing in detail
the basis of the dispute and the amount being withheld by Customer, (ii) such written statement represents that the amount in dispute has been determined after due investigation of the facts and that such disputed amount has been determined in
good faith, and (iii) all other amounts due from Customer that are not in dispute have been paid in accordance with the terms of this Agreement. 

  

					
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 8.6 Terms of Payment. All amounts due hereunder shall be paid within thirty
(30) days of invoice. Undisputed charges not paid by the due date shall be subject to annual interest at the rate of 12% or the highest rate permitted by law, whichever is lower. Customer shall also pay any collection fees and Damages incurred
by M&I in collecting payment of the charges and any other amounts for which Customer is liable under the terms and conditions of this Agreement. 
 8.7 Modification of Terms and Pricing. All charges for Services shall be subject to annual adjustment as set forth in the Fee Schedule. 
 9. PERFORMANCE WARRANTY/EXCLUSIVE REMEDY/DISCLAIMER OF ALL OTHER WARRANTIES 

9.1 Performance Warranty. M&I warrants that it will provide the ADP Services covered by this Agreement in accordance with the
Performance Standards and that it will provide reports to the Customer that are in substantial conformity with the User Manuals, as amended from time to time. THIS PERFORMANCE WARRANTY IS SUBJECT TO THE WARRANTY EXCLUSIONS SET FORTH BELOW IN ARTICLE
9.2 AND THE REMEDY LIMITATIONS SET FORTH BELOW IN ARTICLE 9.3. 
 9.2 Performance Warranty Exclusions. Except as may be
expressly agreed in writing by M&I, M&I’s Performance Warranty does not apply to: 
 (a) defects,
problems, or failures caused by the Customer’s nonperformance of obligations essential to M&I’s performance of its obligations; and/or 
 (b) defects, problems, or failures caused by an event of force majeure. 
 9.3
Notice of and Correction of Defects. Customer shall notify M&I in writing of any alleged breach of this Performance Warranty. Upon receipt of such notice, M&I shall have ninety (90) days to correct the alleged breach. During this
time period, M&I shall make every reasonable effort, at its own expense, to correct any material defect. Customer shall be responsible for making whatever appropriate adjustments may be necessary to mitigate adverse effects on Customer until
M&I corrects the defect. If requested by Customer, M&I will, at M&I’s expense, assist Customer in making such corrections through the most cost-effective means, whether manual, by system reruns or program modifications. 

  

					
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 9.4 DISCLAIMER OF ALL OTHER WARRANTIES. THIS PERFORMANCE WARRANTY, AND THE
REPRESENTATIONS IN SECTION 16.1, ARE IN LIEU OF, AND M&I DISCLAIMS ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS CONTRACT, INCLUDING, WITHOUT
LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT M&I KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE), WHETHER ALLEGED TO ARISE
BY LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, OR BY COURSE OF DEALING. 
 9.5 Backup Remedy. If M&I fails to
remedy the breach in the time periods specified in Section 9.3 above, Customer may file a claim for Damages pursuant to the dispute resolution procedure set forth in Section 15.1 below and, in addition, terminate the Agreement for cause
pursuant to Section 11.2 below. 
 10. MODIFICATION OR PARTIAL TERMINATION 

10.1 Modifications to Services. M&I may modify, amend, enhance, update, or provide an appropriate replacement for the software
used to provide the Services, or any element of its systems or processes at any time to: (i) improve the Services or (ii) facilitate the continued economic provision of the Services to Customer or M&I, provided that neither the
functionality of the Services nor any applicable Performance Standards are materially adversely affected. 
 10.2 Partial
Termination by M&I. M&I may, at any time, withdraw any of the Services (other than the Services identified on Schedule 5.1 attached hereto) upon providing one hundred eighty (180) days’ prior written notice to Customer. M&I
may also terminate any of the Services immediately upon any final regulatory, legislative, or judicial determination that providing such Services is inconsistent with applicable law or regulation. If M&I terminates any Service, M&I agrees to
assist Customer, without additional charge, in identifying an alternate provider of such terminated Service. In such event, M&I agrees to provide deconversion data in M&I’s standard format at no charge. In the event that Customer shall,
at any time after the Effective Date, license M&I owned software and M&I shall thereafter terminate a Service integral to the utility of such software pursuant to this Section 10.2, then M&I agrees to refund to Customer the unearned
portion of the license fee paid by Customer for such software. Customer 

  

					
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understands and agrees that, for purposes of the foregoing, software license fees will be earned by M&I on a straight line basis from the date of the applicable license agreement through the
later of (i) the last day of the Initial Term of this Agreement or (ii) the date falling four (4) years after the date of the applicable license agreement. 
 10.3 Partial Termination by Customer. 
 A. Customer agrees that, during the
Term, Customer shall obtain exclusively from M&I all of its requirements covered by the Initial Services. If Customer breaches the foregoing covenant, Customer shall pay M&I a Termination Fee for the discontinued Service, as liquidated
damages and not as a penalty except that Customer may terminate the receipt of the services specified with an asterisk on Schedule 5.1 without payment of any such fee after providing M&I at least ninety (90) days’ prior notice.

 B. Unless otherwise agreed to by the parties in writing, Customer may terminate any New Service upon one hundred eighty
(180) days prior written notice to M&I. Termination of New Services shall not be subject to any Termination Fee, unless the entire Agreement is terminated in a manner which would entitle M&I to receive a Termination Fee. 

10.4 Ownership and Proprietary Rights. M&I reserves the right to determine the hardware, software and tools to be used by
M&I in fulfilling its duties under this Agreement. M&I and Customer intend and agree that M&I shall retain title and all other ownership and proprietary rights in and to the M&I Proprietary Materials and information. Such ownership
and proprietary rights shall include any and all rights in and to patents, trademarks, copyrights, and trade secret rights. M&I and Customer agree that M&I Proprietary Materials and Information are not “work made for hire”
within the meaning of U.S. Copyright Act 17 U.S.C. Section 101. 
 10.5 Millennium Modifications. The M&I
Software has been modified to be Millennium Ready. Any additional modification to the M&I Software to make it Millennium Ready shall be made by M&I at no additional charge to Customer, provided, however, that any testing requirements imposed
on Customer by any Federal Regulator shall be performed by M&I at Customer’s sole cost and expense at M&I’s then-current standard rates. M&I shall provide to Customer, at no charge, the results of proxy testing conducted as of
the Effective Date on non-custom M&I Software used to provide the Initial Services. 

  

					
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 11. TERMINATION 
 11.1 Early Termination. The terms and conditions set forth in attached Schedule 11.1 shall govern the early termination of this Agreement (or any Service which is part of the Initial
Services). 
 11.2 For Cause. If either party fails to perform any of its material obligations under this Agreement and
does not cure such failure within thirty (30) days after being given notice specifying the nature of the failure, then the non-defaulting party may, by giving notice to the other party, terminate this Agreement as of the date specified in such
notice of termination, or such later date agreed to by the parties, without prejudice to the non-defaulting party’s right to collect Damages (if the non-defaulting party is the Customer) or the Termination Fee (if the non-defaulting party is
M&I). 
 11.3 For Insolvency. In addition to the termination rights set forth in Sections 11.1 and 11.2, subject to
the provisions of Title 11, United States Code, if either party becomes or is declared insolvent or bankrupt, is the subject to any proceedings relating to its liquidation, insolvency or for the appointment of a receiver or similar officer for it,
makes an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension, or readjustment of all or substantially all of its obligations, or is subject to regulatory sanction by any
Federal Regulator, then the other party may, by giving written notice to such party, terminate this Agreement as of a date specified in such notice of termination; provided that the foregoing shall not apply with respect to any involuntary petition
in bankruptcy filed against a party unless such petition is not dismissed within sixty (60) days of such filing. 
 11.4
For Force Majeure. In the event that M&I fails to provide the Services in accordance with this Agreement for a continuous, uninterrupted period of at least five (5) consecutive days due to an event of force majeure (as described in
Section 22.15 hereof), Customer may immediately terminate this Agreement upon written notice provided to M&I at any time following the expiration of the fifth (5th) day of the period described above and prior to the expiration of such
period, without payment of any Termination Fee. 

  

					
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 12. SERVICES FOLLOWING TERMINATION 

12.1 Termination Assistance. Following the expiration or early termination of this Agreement, M&I shall provide Customer, at
Customer’s expense, all necessary assistance to facilitate the orderly transition of Services to Customer or its designee (“Termination Assistance”). As part of the Termination Assistance, M&I shall assist Customer to develop a
plan for the transition of all Services then being performed by M&I under this Agreement, from M&I to Customer or its designee, on a reasonable schedule developed jointly by M&I and Customer. Prior to providing any Termination
Assistance, M&I shall deliver to Customer a good faith estimate of all such Expenses and charges including charges for custom programming services. Nothing contained herein shall obligate Customer to receive Termination Assistance from M&I.
No termination of this Agreement pursuant to Section 11 above or otherwise shall affect the provisions of this Section 12.1. 
 12.2 Continuation of Services. Unless M&I terminates this Agreement pursuant to Section 11.2 above, upon at least sixty (60) days’ prior written request by Customer, M&I
shall continue to provide Customer all Services and the Effective Date of Termination shall be extended for a maximum period of twelve (12) months. If Customer elects to receive the Services for such period, M&I’s then-current standard
pricing shall apply to the provision and receipt of such Services. 
 13. LIMITATION OF LIABILITY/MAXIMUM DAMAGES ALLOWED 

13.1 Equitable Relief/Customer Damages. 
 A. Customer Damages To the extent such may be established and proven, Customer shall be entitled to Damages in the event Customer terminates this Agreement pursuant to Section 11.2,
Section 11.3, or Section 11.4 of this Agreement. 
 B. Equitable Relief. Either party may seek equitable
remedies, including injunctive relief, for a breach of the other party’s obligations under Section 17 of this Agreement, prior to commencing the dispute resolution procedures set forth in Section 15.1 below. 

13.2 Exclusion of Incidental and Consequential Damages. Independent of, severable from, and to be enforced independently of any
other provision of this Agreement, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY (NOR TO ANY PERSON CLAIMING RIGHTS DERIVED FROM THE OTHER PARTY’S 

  

					
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RIGHTS) IN CONTRACT, TORT, OR OTHERWISE, FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND—including lost profits, loss of business, or other economic
damage, and further including injury to property, but specifically excluding the damages set forth in Article 13.3, below or any consequential damages caused directly by M&I’s willful misconduct—AS A RESULT OF BREACH OF ANY WARRANTY OR
OTHER TERM OF THIS AGREEMENT, INCLUDING ANY FAILURE OF PERFORMANCE, REGARDLESS OF WHETHER THE PARTY LIABLE OR ALLEGEDLY LIABLE WAS ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF. 

13.3 Maximum Damages Allowed. Notwithstanding any other provision of this Agreement, and for any reason, including breach of any
duty imposed by this contract or independent of this contract, and regardless of any claim in contract, tort, or otherwise, but specifically excluding liability for damages directly caused by M&I’s willful misconduct, M&I’s total,
aggregate liability under this Agreement shall in no circumstance exceed payments made to M&I by Customer under this Agreement during the six (6) months prior to the act or event giving rise to such claim. 

13.4 Statute of Limitations. No lawsuit or other action may be brought by either party hereto, or on any claim or controversy
based upon or arising in any way out of this Agreement, after one (1) year from the date on which the cause of action arose regardless of the nature of the claim or form of action, whether in contract, tort, or otherwise; provided, however, the
foregoing limitation shall not apply to the collection of any amounts due under this Agreement. 
 13.5 Economic Loss
Waiver. In addition to and not in limitation of any other provision of this Article 13, each party hereby knowingly, voluntarily, and intentionally waives any right to recover from the other party any economic losses or damages in any action
brought under tort theories, including, misrepresentation, negligence and/or strict liability, or relating to the quality or performance of any products or services provided by M&I. For purposes of this waiver, economic losses and damages
include monetary losses or damages caused by a defective product or service except personal injury or damage to other property. Even if remedies provided under this Agreement shall be deemed to have failed of their essential purpose, neither party
shall have any liability to the other party under tort theories for economic losses or damages. 
 13.6 Liquidated
Damages. Customer acknowledges that (a) the Termination Fee has been the subject of active 

  

					
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negotiation and agreement between the parties; (b) the Termination Fee shall be deemed liquidated damages and not a penalty; and (c) M&I shall suffer a material adverse impact on
its business if this Agreement is terminated prior to expiration of its Term. 
 13.7 Essential Elements. Customer and
M&I acknowledge and agree that the limitations contained in this Article 13 are essential to this Agreement, and that M&I has expressly relied upon the inclusion of each and every provision of this Article 13 as a condition to executing this
Agreement. 
 14. INSURANCE AND INDEMNITY 
 14.1 Insurance. M&I shall maintain for its own protection fidelity bond coverage for the Operations Center personnel; insurance coverage for loss from fire, disaster or the causes contributing
to interruption of normal services, including replacement of data processing equipment; reconstruction of data file media and related processing costs; additional expenses incurred to continue operations; and business interruption to reimburse
M&I for losses resulting from suspension of the Operation Center’s activities due to physical loss of equipment. 

14.2 Indemnity. 
 A. By Customer. Customer shall indemnify M&I from, defend M&I against, and pay any final judgments awarded against M&I, resulting from: (i) any breach of this Agreement by Customer
(ii) Customer’s violation of Federal, state, or other laws or regulations; (iii) work-related injury or death caused by Customer or its employees or agents; (iv) tangible personal or real property damage or financial or monetary
loss incurred by M&I resulting from Customer’s acts or omissions; and (v) the data, information and/or instructions furnished by Customer and any inaccuracy or inadequacy therein. 

B. By M&I. M&I shall indemnify Customer from, defend Customer against, and pay any final judgment awarded against
Customer, resulting from: (i) any claim by a Third Party that the Services or the M&I Software infringe upon any patent, copyright or trademark of a Third Party under the laws of the United States; (ii) any breach of this Agreement by
M&I; (iii) M&I’s violation of Federal, state, or other laws or regulations; (iv) work-related injury or death caused by M&I, its employees, or agents; and (v) tangible personal or real property damage resulting from
M&I’s acts or omissions. 

  

					
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 14.3 Indemnification Procedures. If any Third Party makes a claim covered by this
Section against an indemnitee with respect to which such indemnitee intends to seek indemnification under this Section, such indemnitee shall give notice of such claim to the indemnifying party, including a brief description of the amount and basis
therefor, if known. Upon giving such notice, the indemnifying party shall be obligated to defend such indemnitee against such claim, and shall be entitled to assume control of the defense of the claim with counsel chosen by the indemnifying party,
reasonably satisfactory to the indemnitee. Indemnitee shall cooperate fully with, and assist, the indemnifying party in its defense against such claim in all reasonable respects. The indemnifying party shall keep the indemnitee fully apprised at all
times as to the status of the defense. Notwithstanding the foregoing, the indemnitee shall have the right to employ its own separate counsel in any such action, but the fees and expenses of such counsel shall be at the expense of such indemnitee.
Neither the indemnifying party nor any indemnitee shall be liable for any settlement of action or claim effected without its consent. Notwithstanding the foregoing, the indemnitee shall retain, assume, or reassume sole control over all expenses
relating to every aspect of the defense that it believes is not the subject of the indemnification provided for in this section. Until both (a) the indemnitee receives notice from indemnifying party that it will defend, and (b) the
indemnifying party assumes such defense, the indemnitee may, at any time after ten (10) days from the date notice of claim is given to the indemnifying party by the indemnitee, resist or otherwise defend the claim or, after consultation with
and consent of the indemnifying party, settle or otherwise compromise or pay the claim. The indemnifying party shall pay all costs of indemnity arising out of or relating to that defense and any such settlement, compromise, or payment. The
indemnitee shall keep the indemnifying party fully apprised at all times as to the status of the defense. Following indemnification as provided in this Section, the indemnifying party shall be subrogated to all rights of the indemnitee with respect
to the matters for which indemnification has been made. 
 15. DISPUTE RESOLUTION 

15.1 Representatives of Parties. All disputes arising under or in connection with this Agreement shall initially be referred to the
Account Representatives. If the Account Representatives are unable to resolve the dispute within 

  

					
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five (5) business days after referral of the matter to them, the managers of the Account Representatives shall attempt to resolve the dispute. If, after five (5) days they are unable to
resolve the dispute, senior executives of the parties shall attempt to resolve the dispute. If, after five (5) days they are unable to resolve the dispute, the parties shall submit the dispute to the chief executive officers of the parties for
resolution. Neither party shall commence legal proceedings with regard to a dispute until completion of the dispute resolution procedures set forth in this Section 15.1, except to the extent necessary to preserve its rights or maintain a
superior position. 
 15.2 Continuity of Performance. During the pendency of the dispute resolution proceedings described
in this Article 15, M&I shall continue to provide the Services so long as Customer shall continue to pay all undisputed amounts to M&I in a timely manner. 
 16. REPRESENTATIONS AND WARRANTIES 
 16.1 By M&I. M&I
represents and warrants that: 
 A. Rights. M&I has the right to provide the Services hereunder, using all computer
software required for that purpose. 
 B. Organization and Approvals. M&I is a corporation validly existing and in
active status under the laws of the State of Wisconsin. It has all the requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement. The execution, delivery and performance of this Agreement has been
duly authorized by M&I and this Agreement is enforceable in accordance with its terms against M&I. No approval, authorization or consent of any governmental or regulatory authorities is required to be obtained or made by M&I in order for
M&I to enter into and perform its obligations under this Agreement. 
 16.2 By Customer. Customer represents and
warrants that: 
 A. Organization. It is a corporation validly existing and in good standing under the laws of the state
of its incorporation. 
 B. Authority. It has all the requisite corporate power and authority to execute, deliver and
perform its obligations under this Agreement. The execution, delivery and performance of this Agreement has been duly authorized by Customer and this Agreement is enforceable in accordance with its terms against Customer. 

  

					
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 C. Approvals. No approval, authorization or consent of any governmental or regulatory
authorities required to be obtained or made by Customer in order for Customer to enter into and perform its obligations under this Agreement. 

17. CONFIDENTIALITY AND OWNERSHIP 
 17.1 Customer Data. Customer shall remain the sole and exclusive owner of all Customer Data and other Confidential Information (as hereinafter defined), regardless of whether such data is
maintained on magnetic tape, magnetic disk, or any other storage or processing device. All such Customer Data and other Confidential Information shall, however, be subject to regulation and examination by the appropriate auditors and regulatory
agencies to the same extent as if such information were on Customer’s premises. “Customer Data” means any and all data and information of any kind or nature submitted to M&I by Customer, or received by M&I on behalf of
Customer, in connection with the Services. 
 17.2 M&I Systems. Customer acknowledges that it has no rights in any
software, systems, documentation, guidelines, procedures and similar related materials or any modifications thereof provided by M&I, except with respect to Customer’s use of the same during the Term to process its data. 

17.3 Confidential Information. “Confidential Information” of a party shall mean all confidential or proprietary
information and documentation of such party, whether or not marked as such, including without limitation with respect to Customer, all Customer Data. Confidential Information shall not include: (i) information which is or becomes publicly
available (other than by the person or entity having the obligation of confidentiality) without breach of this Agreement; (ii) information independently developed by the receiving party; (iii) information received from a third party not
under a confidentiality obligation to the disclosing party; or (iv) information already in the possession of the receiving party without obligation of confidence at the time first disclosed by the disclosing party. The parties acknowledge and
agree that the substance of the negotiations of this Agreement, and the terms of this Agreement are considered Confidential Information subject to the restrictions contained herein. Neither party shall use, copy, sell, transfer, publish, disclose,
display, or 

  

					
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otherwise make any of the other party’s Confidential Information available to any Third Party without the prior written consent of the other. 

17.4 Obligations of the Parties. M&I and Customer shall hold the Confidential Information of the other party in confidence and
shall not disclose or use such Confidential Information other than for the purposes contemplated by this Agreement, and shall instruct their employees, agents, and contractors to use the same care and discretion with respect to the Confidential
Information of the other party or of any Third Party utilized hereunder that M&I and Customer each require with respect to their own most confidential information, but in no event less than a reasonable standard of care, including but not
limited to, the utilization of security devices or procedures designed to prevent unauthorized access to such materials. Each party shall instruct its employees, agents, and contractors of its confidentiality obligations hereunder and not to attempt
to circumvent any such security procedures and devices. Each party’s obligation under the preceding sentence may be satisfied by the use of its standard form of confidentiality agreement, if the same reasonably accomplishes the purposes here
intended. All such Confidential Information shall be distributed only to persons having a need to know such information to perform their duties in conjunction with this Agreement. 

17.5 Security. M&I shall be responsible for, and shall establish and maintain safeguards against, any disaster, loss or
alteration of the Customer Data in the possession of M&I. Such safeguards shall be no less rigorous than that M&I uses to protect its own data of a similar nature. 
 18. MANAGEMENT OF PROJECT 
 18.1 Account Representatives. M&I
shall assign a team of qualified individuals to be assigned (“Account Representatives”) to devote time and effort to management of the Services under this Agreement, consisting of a managing director, client relationship manager, client
solutions manager, administrative accounting support, as more fully described in Schedule 18.1 attached hereto and others as necessary. Following March 1, 2000, this arrangement will be reviewed with Customer, and at Customer’s
option, Customer may request that this team be replaced with a dedicated account manager to Customer. 
 18.2 Reporting and
Meetings. The parties shall mutually agree upon (a) an appropriate set of periodic 

  

					
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reports to be issued by M&I to Customer during the Term; and (b) an appropriate set of periodic meetings to be held between selected Account Representatives during the Term. Meetings
shall be held to review performance, changes, resource utilization and such other matter as appropriate. 
 18.3 Development
Projects and Technical Support. 
 A. Upon Customer’s written request, M&I will develop and provide to Customer a
good faith estimate of any additional charges which Customer may incur in connection with the operation of any new software, major modification or enhancements developed by M&I or the acquisition of Third Party software. Customer agrees that
M&I will have the opportunity to bid on and be considered for all software development, maintenance and other technology projects related to the Services that Customer wishes to implement. Nothing contained herein shall obligate:
(a) M&I to develop enhancements requested by Customer; or (b) for Customer to obtain such services from M&I. 

B. For Customer requested enhancements requiring a programming effort in excess of eighty (80) hours, M&I agrees to provide
Customer ballpark programming estimates within fifteen (15) business days following receipt of all information necessary to process such request. Detailed programming estimate will be made available to Customer within an additional twenty
(20) business days. After Customer’s approval of any such detailed estimate, M&I agrees to schedule the development of such enhancement within thirty (30) business days. 

C. M&I agrees to disclose to Customer its plans for new product development prior to general release of such information. Customer
shall have the opportunity to participate in the development of any such product. Upon completion of such development, Customer may utilize any such new product on a trial basis under mutually agreeable terms. The fees for any such new product
utilized by Customer shall be waived for a period up to ninety (90) days. 

  

					
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 19. REGULATORY COMPLIANCE 
 A. Customer shall be solely responsible for monitoring and interpreting (and for complying with, to the extent such compliance requires no action by M&I) the federal and state laws, rules and
regulations pertaining to Customer’s business (the “Legal Requirements”). Based on Customer’s Proper Instructions, M&I shall select the processing parameter settings, features and options (collectively, the
“Parameters”) within M&I’s system that will apply to Customer. Customer shall be responsible for determining that such selections are consistent with the Legal Requirements and with the terms and conditions of any agreements
between Customer and its clients. In making such determinations, Customer may rely upon the written descriptions of such Parameters contained in the User Manuals. M&I shall perform system processing in accordance with the Parameters. 

B. Subject to the foregoing, M&I shall perform an ongoing review of federal laws, rules and regulations. M&I shall maintain the
features and functions set forth in the User Manuals for each of the Services in accordance with all changes in federal laws, rules and regulations applicable to such features and functions, in a non-custom environment. For any new federal laws,
rules and regulations, M&I will perform a business review, with input from M&I’s customers and user groups. If M&I elects to support a new federal law, rule or regulation through changes to the M&I Software, M&I shall
develop and implement modifications to the Services to enable Customer to comply with such new federal laws, rules and regulations. In all other circumstances relating to regulatory compliance of the Services, including state laws, rules and
regulations, the provisions of Section 5.2 above (New Services) shall apply. 
 C. In any event, M&I shall work with
Customer in developing and implementing a suitable procedure or direction to enable Customer to comply with federal and state laws, rules and regulations applicable to the Services being provided by M&I to Customer, including in those instances
when M&I has elected to, but it is not commercially practicable to, modify the M&I Software prior to the regulatory deadline for compliance. 

  

					
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 20. DISASTER RECOVERY 
 20.1 Services Continuity Plan. M&I shall maintain throughout the Term of the Agreement a Services Continuity Plan (the “Plan”) in compliance with applicable regulatory requirements.
“Disaster” shall have the meaning set forth in the Plan. Review and acceptance of the Plan as may be required by any applicable regulatory agency shall be the responsibility of Customer. M&I shall cooperate with Customer in conducting
such reviews as such regulatory agency may from time to time reasonably request. A detailed Executive Summary of the Plan has been provided to Customer. Updates to the Plan shall be provided to Customer without charge. 

20.2 Relocation. If appropriate, M&I shall relocate all affected Services to an alternate disaster recovery site as
expeditiously as possible after declaration of a Disaster, and shall coordinate with Customer all requisite telecommunications modifications necessary to achieve full connectivity to the disaster recovery site, in material compliance with all
regulatory requirements. 
 20.3 Resumption of Services. The Plan provides that, in the event of a Disaster, M&I will
be able to resume the Services in accordance therewith within the time periods specified in the Plan. In the event M&I is unable to resume the Services to Customer within the time periods specified in the Plan, Customer shall have the right to
terminate this Agreement without payment of the Termination Fee upon written notice to M&I delivered within forty-five (45) days after declaration of such Disaster. 
 20.4 Annual Test. M&I shall test its Plan by conducting one (1) test annually and shall provide Customer with a description of the test results in accordance with applicable laws and
regulations. Customer may request to participate in such testing. 
 21. GENERAL TERMS AND CONDITIONS 

21.1 Transmission of Data. The responsibility and expense for transportation and transmission of, and the risk of loss for, data
and media transmitted between M&I and Customer shall be borne by Customer. Data lost by M&I following processing, including loss of data transmission, shall either be restored by M&I from its backup media or shall be reprocessed from
Customer’s backup media at no additional charge to Customer. 

  

					
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 21.2 Equipment and Network. Customer shall obtain and maintain at its own expense its
own data processing and communications equipment as may be necessary or appropriate to facilitate the proper use and receipt of the Services. Customer shall pay all installation, monthly, and other charges relating to the installation and use of
communications lines between Customer’s datacenter and the Operations Center. M&I maintains and will continue to maintain a network control center with diagnostic capability to monitor reliability and availability of the communication lines
described in the Network Schedule, but M&I shall not be responsible for the continued availability or reliability of such communications lines. 
 21.3 Reliance on Data. M&I will perform the Services described in this Agreement on the basis of information furnished by Customer. M&I shall be entitled to rely upon any such data,
information, or instructions as provided by Customer. If any error results from incorrect input supplied by Customer, Customer shall be responsible for discovering and reporting such error and supplying the data necessary to correct such error to
M&I for processing at the earliest possible time. 
 21.4 Data Backup. Customer shall maintain adequate records
including (i) microfilm images of items being transported to M&I or (ii) backup on magnetic tape or other electronic media where transactions are being transmitted to M&I, from which reconstruction of lost or damaged items or data
can be made. Customer assumes all responsibility and liability for any loss or damage resulting from failure to maintain such records. 
 21.5 Balancing and Controls. Customer shall (a) on a daily basis, review all input and output, controls, reports, and documentation, to ensure the integrity of data processed by M&I; and
(b) on a daily basis, check exception reports to verify that all file maintenance entries and nondollar transactions were correctly entered. Customer shall be responsible for initiating timely remedial action to correct any improperly processed
data which these reviews disclose. 
 21.6 Use of Services. Customer assumes exclusive responsibility for the
consequences of any Proper Instructions Customer may give M&I, for Customer’s failure to properly access the Services in the manner prescribed by M&I, and for Customer’s failure to supply accurate input information. Customer agrees
that, except as otherwise permitted in this Agreement or in writing by M&I, Customer will use the Services only for its own internal business purposes to service its banking customers and clients and


  

					
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will not sell or otherwise provide, directly or indirectly, any of the Services or any portion thereof to any Third Party. 

21.7 Regulatory Assurances. M&I and Customer acknowledge and agree that the performance of these Services will be subject to
regulation and examination by Customer’s regulatory agencies to the same extent as if such Services were being performed by Customer. Upon request, M&I agrees to provide any appropriate assurances to such agency and agrees to subject itself
to any required examination or regulation. Customer agrees to reimburse M&I for reasonable costs actually incurred due to any such examination or regulation that is performed primarily for the purpose of examining Services used by Customer.

 A. Notice Requirements. Customer shall be responsible for complying with all regulatory notice provisions to any
applicable governmental agency, which shall include providing timely and adequate notice to the Chief Examiner of the Federal Home Loan Bank Board, the Office of Thrift Supervision, the Office of the Comptroller of the Currency, The Federal Deposit
Insurance Corporation, the Federal Reserve Board, or their successors, as applicable (collectively, the “Federal Regulators”), as of the Effective Date of this Agreement, identifying those records to which this Agreement shall apply and
the location at which such Services are to be performed. 
 B. Examination of Records. The parties agree that the records
maintained and produced under this Agreement shall, at all times, be available at the Operations Center for examination and audit by governmental agencies having jurisdiction over the Customer’s business, including any Federal Regulator. The
Director of Examinations of any Federal Regulator or his or her designated representative shall have the right to ask for and to receive directly from M&I any reports, summaries, or information contained in or derived from data in the possession
of M&I related to the Customer. M&I shall notify Customer as soon as reasonably possible of any formal request by any authorized governmental agency to examine Customer’s records maintained by M&I, if M&I is permitted to make
such a disclosure to Customer under applicable law or regulations. Customer agrees that M&I is authorized to provide all such described records when formally required to do so by a Federal Regulator. 

C. Audits. M&I shall cause a Third Party review of the Operations Center and related internal controls, to be conducted
annually by its independent auditors. M&I 

  

					
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shall provide to Customer, upon written request, one copy of the audit report resulting from such review. Remote datacenters used by M&I in providing some of the Services shall be reviewed by
M&I’s internal auditors in accordance with procedures and on a schedule satisfactory to the Federal Regulator responsible for supervision of M&I. 
 21.8 IRS Filing. Customer represents it has complied with all laws, regulations, procedures, and requirements in attempting to secure correct tax identification numbers (TINs) for Customer’s
payees and customers and agrees to attest to this compliance by an affidavit provided annually. Customer authorizes M&I to act as Customer’s agent and sign on Customer’s behalf the Affidavit required by the Internal Revenue Service on
Form 4804, or any successor form. Exhibit A (Attorney-in-Fact Appointment) and Exhibit B (Affidavit) shall be executed by Customer contemporaneously with the execution of this Agreement. Customer acknowledges that M&I’s
execution of the Form 4804 Affidavit on Customer’s behalf does not relieve Customer of responsibility to provide accurate TINs or liability for any penalties which may be assessed for failure to comply with TIN requirements. 

21.9 Affiliates. Customer agrees that it is responsible for assuring compliance with this Agreement by those Affiliates receiving
Services under this Agreement. Customer agrees to be responsible for the submission of its Affiliates’ data to M&I for processing and for the transmission to Customer’s Affiliates of such data processed by and received from M&I.
Customer agrees to pay any and all fees owed under this Agreement for Services rendered to its Affiliates. 
 21.10 Future
Acquisitions. Customer acknowledges that M&I has established the Fee Schedule and enters into this Agreement on the basis of M&I’s understanding of the Customer’s current need for Services and Customer’s anticipated future
need for Services as a result of internally generated expansion of its customer base. If the Customer expands its operations by acquiring Control of additional financial institutions or the Customer experiences a Change in Control (as hereinafter
defined), the following provisions shall apply: 
 A. Acquisition of Additional Entities. If Customer acquires Control
after the date hereof of one or more bank holding companies, banks, savings and loan associations or other financial institutions that are not currently Affiliates, M&I agrees to provide Services for such new Affiliates and such Affiliates shall
automatically 

  

					
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be included in the definition of “Customer”; provided that (a) the conversion of each new Affiliate must be scheduled at a mutually agreeable time, but in any event, M&I will
make good faith efforts to effect the conversion of new affiliates to M&I’s systems within one hundred twenty (120) days after regulatory approval, (taking into account, among other things, the availability of qualified M&I
conversion resources familiar with Customer’s operations) and must be completed before M&I has any obligation to provide Services to such new Affiliate; (b) the Customer will be liable for any and all Expenses in connection with the
conversion of such new Affiliate; and (c) Customer shall pay conversion fees in an amount to be mutually agreed upon with respect to each new Affiliate. 
 B. Change in Control of Customer. If a Change in Control occurs with respect to Customer, M&I agrees to continue to provide Services under this Agreement; provided that (a) M&I’s
obligation to provide Services shall be limited to the entities comprising the Customer prior to such Change in Control and (b) M&I’s obligation to provide Services shall be limited in any and all circumstances to the number of
accounts and items processed in the 3-month period prior to such Change in Control occurring plus 25%. 
 22. MISCELLANEOUS PROVISIONS

 22.1 Governing Law. The validity, construction and interpretation of this Agreement and the rights and duties of
the parties hereto shall be governed by the internal laws of the State of Wisconsin, excluding its principles of conflict of laws. 
 22.2 Entire Agreement; Amendments. This Agreement, together with the exhibits and schedules hereto, constitutes the entire agreement between M&I and the Customer with respect to the subject
matter hereof. There are no restrictions, promises, warranties, covenants or undertakings other than those expressly set forth herein and therein. This Agreement supersedes all prior negotiations, agreements, and undertakings between the parties
with respect to such matter. This Agreement, including the exhibits and schedules hereto, may be amended only by an instrument in writing executed by the parties or their permitted assignees. 

22.3 Assignment. This Agreement may not be assigned by either party, by operation of law or otherwise, without the prior written
consent of the other party, which consent shall not be unreasonably withheld, provided that (a) M&I’s 

  

					
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consent need not be obtained in connection with the assignment of this Agreement pursuant to a merger in which Customer is a party and as a result of which the surviving Entity becomes an
Affiliate of another bank holding company, bank, savings and loan association or other financial institution, so long as the provisions of Section 21.10 are complied with; and (b) M&I may freely assign this Agreement (i) in connection
with a merger, corporate reorganization or sale of all or substantially all of its assets, stock or securities, or (ii) to any Entity which is a successor to the assets or the business of the M&I Data Services division of M&I.

 22.4 Relationship of Parties. The performance by M&I of its duties and obligations under this Agreement shall be
that of an independent contractor and nothing contained in this Agreement shall create or imply an agency’s relationship between Customer and M&I, nor shall this Agreement be deemed to constitute a joint venture or partnership between
Customer and M&I. 
 22.5 Notices. Except as otherwise specified in the Agreement, all notices, requests, approvals,
consents and other communications required or permitted under this Agreement shall be in writing and shall be personally delivered or sent by (i) first class U.S. mail, registered or certified, return receipt requested, postage pre-paid; or
(ii) U.S. express mail, or other, similar overnight courier service to the address specified below. Notices shall be deemed given on the day actually received by the party to whom the notice is addressed. 

 

					
	In the case of Customer:	  	First Midwest Bancorp, Inc.
		  	300 Park Blvd., Suite 405 Itasca IL 60143
		  	Attn:	  	Kent Belasco
		  		  	Chief Information Officer and Executive Vice President
		
	In the case of M&I:	  	M&I Data Services
		  	4900 West Brown Deer Road Brown Deer WI 53223
		  	Attn:	  	Thomas McBride
		  		  	Vice President
		  		  	Norrie J. Daroga
		  		  	Vice President and General Counsel

 22.6
Headings. Headings in this Agreement are for reference purposes only and shall not effect the interpretation or meaning of this Agreement. 

  

					
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 22.7 Counterparts. This Agreement may be executed simultaneously in any number of
counterparts, each of which shall be deemed an original but all of which together constitute one and the same agreement. 
 22.8
Waiver. No delay or omission by either party to exercise any right or power it has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver by any party of any breach or covenant shall not be construed to
be a waiver of any succeeding breach or any other covenant. All waivers must be in writing and signed by the party waiving its rights. 
 22.9 Severability. If any provision of this Agreement is held by court or arbitrator of competent jurisdiction to be contrary to law, then the remaining provisions of this Agreement will remain in
full force and effect. Articles 11, 13 and 17 and Sections 22.1 and 22.17 shall survive the expiration or earlier termination of this Agreement for any reason. 
 22.10 Attorneys’ Fees and Costs. If any legal action is commenced in connection with the enforcement of this Agreement or any instrument or agreement required under this Agreement, the
prevailing party shall be entitled to costs, attorneys’ fees actually incurred, and necessary disbursements incurred in connection with such action, as determined by the court. 

22.11 Financial Statements. M&I agrees to furnish to the Customer copies of the then-current annual report for the
Marshall & Ilsley Corporation, within 45 days after such document is made publicly available. 
 22.12
Publicity. Neither party shall use the other parties’ name or trademark or refer to the other party directly or indirectly in any media release, public announcement or public disclosure relating to this Agreement or its subject matter,
in any promotional or marketing materials, lists or business presentations, without consent from the other party for each such use or release. Customer agrees that neither it, its directors, officers, employees or agents shall disclose this
Agreement or any of the terms or provisions of this Agreement to any other party. 
 22.13 Solicitation. Neither party
shall solicit the employees of the other party during the Term of this Agreement, for any reason. 
 22.14 No Third Party
Beneficiaries. Each party intends that this Agreement shall not benefit, or create any right or cause of action in or on behalf of, any person or entity other than the Customer and M&I. 

  

					
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 22.15 Force Majeure. Notwithstanding any provision contained in this Agreement,
neither party shall be liable to the other to the extent fulfillment or performance if any terms or provisions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available
resources from persons other than parties to this Agreement; labor disputes; electrical equipment or availability failure; fires; floods; acts of God; federal, state or municipal action; statute; ordinance or regulation; or, without limiting the
foregoing, any other causes not within its control, and which by the exercise of reasonable diligence it is unable to prevent, whether of the class of causes hereinbefore enumerated or not. This clause shall not apply to the payment of any
sums due under this Agreement by either party to the other. 
 22.16 Construction. M&I and Customer each acknowledge
that the limitations and exclusions contained in this Agreement have been the subject of active and complete negotiation between the parties and represent the parties’ voluntary agreement based upon the level of risk to Customer and M&I
associated with their respective obligations under this Agreement and the payments to be made to M&I and the charges to be incurred by M&I pursuant to this Agreement. The parties agree that the terms and conditions of this Agreement shall
not be construed in favor of or against any party by reason of the extent to which any party or its professional advisors participated in the preparation of this document. 
 22.17 Waiver of Jury Trial. Each of Customer and M&I hereby knowingly, voluntarily and intentionally waives any and all rights it may have to a trial by jury in respect of any litigation based
on, or arising out of, under, or in connection with, this Agreement or any course of conduct, course of dealing, statements (whether verbal or written), or actions of M&I or Customer, regardless of the nature of the claim or form of action,
written contract or tort, including negligence. 
 22.18 Showcase. Customer agrees to reasonably make its facilities and
personnel available to M&I for the purpose of assisting M&I in the solicitation of M&I’s prospective new customers. M&I agrees to provide Customer a credit against data processing charges of two thousand five hundred dollars
($2,500) for each such prospect. 

  

					
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 22.19 Finder’s Fee. M&I will provide Customer with a credit which may be
used to offset data processing fees for services (excluding telecommunication charges and other pass through charges) in an amount equal to the first month’s processing fees for: (i) each of Customer’s new affiliates, whose data was
not being processing by M&I, but will be processed by M&I under this Agreement; and (ii) for Customer’s correspondent or non-affiliated institutions whose data was not being processed by M&I, but will be processed by M&I
utilizing remote input processing sites owned by Customer. The Finder’s Fee will be payable where initial contact to a financial institution is made by Customer, or a lead generated and developed by Customer, followed by Customer assistance and
involvement in the selling process (not limited to Customer site visits, referrals, presentations, etc.) for the purpose of selling M&I Services, and the financial institution signs a processing agreement with M&I. The finder’s fee, as
described above, shall be based upon and payable after the first month’s use of the ordinary services following the completion of all conversion of the new financial institution as proposed. 

22.20 IBS Software Purchase. At any time, Customer has the option of licensing the M&I Software used to process data hereunder
from M&I. The license will be provided to Customer at seventy percent (70%) of the single-license market price and on the terms and subject to the conditions, other than price, of M&I’s then-current standard license agreement, plus
an amount equal to seventy percent (70%) of the single-license market price for any software components not set forth below. The “market price” of the Software is defined as the price at which the software is made generally available
for licensing, assuming no changes are made in the form of the Standard Licensing Agreement or in the software licensed. The software components included in the above-stated fees are: Deposits, Loans, Customer Information System, Teller Terminal,
and any specially created enhancements undertaken at Customer’s request during the term of this Agreement and for which M&I consents at the time of creating such enhancements to, including the enhancement, as part of the licensed software
system. 

  

					
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 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed in their names as
of the date first above written. 
  

			
	 MARSHALL & ILSLEY CORPORATION (“M&I”)

acting through its division,

M&I DATA SERVICES

		
	By:	 	
/s/Owen J. Sullivan               
                                 

	Name:	 	Owen J. Sullivan
	Title:	 	 President
 Outsourcing Business
Group

		
	By:	 	 /s/ Thomas McBride

	Name:	 	Thomas McBride
	Title:	 	Vice President
	
	FIRST MIDWEST BANCORP, INC. (“Customer”)
		
	By:	 	 /s/ Kent Belasco

	Name:	 	Kent Belasco
	Title:	 	Chief Information Officer and Executive Vice President


  

					
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