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# Defense Nuclear Facilities Safety Board

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                  - About Us
                  - Documents
                  - Board Activities & Recommendations
                  - Public Hearings & Meetings
                  - DOE Sites
                  - Careers
                  - Topics
                  - EEO

                - About Us                   - Mission
                  - Strategic Goals
                  - Our History
                  - Board Members
                  - Resident Inspectors
                  - Agreements with the Department of Energy
                  - Plans, Budgets and Performance
                - Documents                   - Letters & Correspondence
                  - Reports
                  - Outside Organization Briefs Presented to the Board
                - Board Activities & Recommendations                   - Recommendations
                  - Board Calendar
                  - Board Notational Votes
                  - Board Member Testimonies, Speeches, and Other Public Statements
                - Public Hearings & Meetings
                - DOE Sites
                - Careers                   - Job Openings
                  - Areas of Expertise
                  - Benefits & Pay
                  - Policies and Practices on Hiring
                - Topics                   - Topics Search
                - EEO                   - Complaint, Policy & Processing 
                  - Affirmative Employment
                  - Diversity, Equity and Inclusion

Home > Policies > Customer Service Standard

# Customer Service Standard

### We will . . .

                            - Treat you with courtesy and respect.
                            - Respond to you in a timely and professional manner.
                            - Provide quality service with staff that is thorough and knowledgeable.
                            - Keep you informed of any unexpected delays and when you can expect the information you requested.
                            - Welcome your suggestions and comments and promptly respond to your complaints.

## About DNFSB

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## Our Policies

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## Contact Us

Defense Nuclear Facilities Safety Board625 Indiana Ave NW Suite 700Washington, DC 20004(202) 694-7000(800) 788-4016