Second Amended and Restated Credit Agreement



 Exhibit 10.17 

 
  

SECOND AMENDED AND RESTATED CREDIT AGREEMENT 
 by and among 
 SERVICESOURCE INTERNATIONAL, LLC 

as Borrower, 
 THE LENDERS THAT ARE SIGNATORIES HERETO 
 as the Lenders, 

WELLS FARGO CAPITAL FINANCE, INC. 
 as the Arranger and Administrative Agent, 
 and 

COMERICA BANK 
 as Documentation Agent 
 Dated as of February 24, 2011

  
  

 







 TABLE OF CONTENTS 

 

									
	 	  	 	  	 	  	Page	 
			
	1.	  	DEFINITIONS AND CONSTRUCTION	  	 	1	  
				
		  	1.1	  	Definitions	  	 	1	  
				
		  	1.2	  	Accounting Terms	  	 	1	  
				
		  	1.3	  	Code	  	 	1	  
				
		  	1.4	  	Construction	  	 	1	  
				
		  	1.5	  	Schedules and Exhibits	  	 	2	  
			
	2.	  	LOAN AND TERMS OF PAYMENT	  	 	2	  
				
		  	2.1	  	Revolver Advances	  	 	2	  
				
		  	2.2	  	[Intentionally Omitted]	  	 	2	  
				
		  	2.3	  	Borrowing Procedures and Settlements	  	 	2	  
				
		  	2.4	  	Payments	  	 	7	  
				
		  	2.5	  	Overadvances	  	 	9	  
				
		  	2.6	  	Interest Rates and Letter of Credit Fee: Rates, Payments, and Calculations	  	 	9	  
				
		  	2.7	  	Cash Management	  	 	10	  
				
		  	2.8	  	Crediting Payments	  	 	11	  
				
		  	2.9	  	Designated Account	  	 	11	  
				
		  	2.10	  	Maintenance of Loan Account; Statements of Obligations	  	 	11	  
				
		  	2.11	  	Fees	  	 	11	  
				
		  	2.12	  	Letters of Credit	  	 	11	  
				
		  	2.13	  	LIBOR Option	  	 	14	  
				
		  	2.14	  	Capital Requirements	  	 	16	  
				
		  	2.15	  	Reduction in Revolver Commitments	  	 	16	  
			
	3.	  	CONDITIONS; TERM OF AGREEMENT	  	 	16	  
				
		  	3.1	  	Conditions Precedent to the Initial Extension of Credit	  	 	16	  
				
		  	3.2	  	Conditions Precedent to all Extensions of Credit	  	 	17	  
				
		  	3.3	  	Term	  	 	17	  
				
		  	3.4	  	Effect of Termination	  	 	17	  
				
		  	3.5	  	Early Termination by Borrower	  	 	17	  
				
		  	3.6	  	Conditions Subsequent to the Initial Extension of Credit	  	 	18	  
			
	4.	  	REPRESENTATIONS AND WARRANTIES	  	 	18	  
				
		  	4.1	  	No Encumbrances	  	 	18	  
				
		  	4.2	  	[Intentionally Omitted]	  	 	19	  


  
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		  	4.3	  	[Intentionally Omitted]	  	 	19	  
				
		  	4.4	  	Equipment	  	 	19	  
				
		  	4.5	  	Location of Equipment	  	 	19	  
				
		  	4.6	  	[Intentionally Omitted]	  	 	19	  
				
		  	4.7	  	Jurisdiction of Organization; Location of Chief Executive Office; Organizational Identification Number; Commercial Tort Claims	  	 	19	  
				
		  	4.8	  	Due Organization and Qualification; Subsidiaries	  	 	19	  
				
		  	4.9	  	Due Authorization; No Conflict	  	 	20	  
				
		  	4.10	  	Litigation	  	 	21	  
				
		  	4.11	  	No Material Adverse Change	  	 	21	  
				
		  	4.12	  	Fraudulent Transfer	  	 	21	  
				
		  	4.13	  	Employee Benefits	  	 	21	  
				
		  	4.14	  	Environmental Condition	  	 	21	  
				
		  	4.15	  	Intellectual Property	  	 	22	  
				
		  	4.16	  	Leases	  	 	22	  
				
		  	4.17	  	Deposit Accounts and Securities Accounts	  	 	22	  
				
		  	4.18	  	Complete Disclosure	  	 	22	  
				
		  	4.19	  	Indebtedness	  	 	22	  
				
		  	4.20	  	Patriot Act	  	 	23	  
			
	5.	  	AFFIRMATIVE COVENANTS	  	 	23	  
				
		  	5.1	  	Accounting System	  	 	23	  
				
		  	5.2	  	Collateral Reporting	  	 	23	  
				
		  	5.3	  	Financial Statements, Reports, Certificates	  	 	23	  
				
		  	5.4	  	Guarantor Reports	  	 	23	  
				
		  	5.5	  	Inspection	  	 	23	  
				
		  	5.6	  	Maintenance of Properties	  	 	23	  
				
		  	5.7	  	Taxes	  	 	23	  
				
		  	5.8	  	Insurance	  	 	24	  
				
		  	5.9	  	Location of Equipment	  	 	24	  
				
		  	5.10	  	Compliance with Laws	  	 	24	  
				
		  	5.11	  	Leases	  	 	24	  
				
		  	5.12	  	Existence	  	 	24	  
				
		  	5.13	  	Environmental	  	 	24	  
				
		  	5.14	  	Disclosure Updates	  	 	25	  
				
		  	5.15	  	Control Agreements	  	 	25	  
				
		  	5.16	  	Formation of Subsidiaries	  	 	25	  


  
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		  	5.17	  	Further Assurances	  	 	25	  
			
	6.	  	NEGATIVE COVENANTS	  	 	26	  
				
		  	6.1	  	Indebtedness	  	 	26	  
				
		  	6.2	  	Liens	  	 	26	  
				
		  	6.3	  	Restrictions on Fundamental Changes	  	 	26	  
				
		  	6.4	  	Disposal of Assets	  	 	27	  
				
		  	6.5	  	Change Name	  	 	27	  
				
		  	6.6	  	Nature of Business	  	 	27	  
				
		  	6.7	  	Prepayments and Amendments	  	 	27	  
				
		  	6.8	  	Change of Control	  	 	27	  
				
		  	6.9	  	[Intentionally Omitted]	  	 	27	  
				
		  	6.10	  	Distributions	  	 	28	  
				
		  	6.11	  	Accounting Methods	  	 	28	  
				
		  	6.12	  	Investments	  	 	28	  
				
		  	6.13	  	Transactions with Affiliates	  	 	29	  
				
		  	6.14	  	Use of Proceeds	  	 	29	  
				
		  	6.15	  	Equipment with Bailees	  	 	29	  
				
		  	6.16	  	Financial Covenants	  	 	29	  
				
		  	6.17	  	Certain Calculations	  	 	30	  
			
	7.	  	EVENTS OF DEFAULT	  	 	31	  
			
	8.	  	THE LENDER GROUP’S RIGHTS AND REMEDIES	  	 	32	  
				
		  	8.1	  	Rights and Remedies	  	 	32	  
				
		  	8.2	  	Remedies Cumulative	  	 	33	  
			
	9.	  	TAXES AND EXPENSES	  	 	33	  
			
	10.	  	WAIVERS; INDEMNIFICATION	  	 	33	  
				
		  	10.1	  	Demand; Protest; etc	  	 	33	  
				
		  	10.2	  	The Lender Group’s Liability for Collateral	  	 	33	  
				
		  	10.3	  	Indemnification	  	 	34	  
			
	11.	  	NOTICES	  	 	34	  
			
	12.	  	CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER; JUDICIAL REFERENCE	  	 	35	  
			
	13.	  	ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS	  	 	37	  
				
		  	13.1	  	Assignments and Participations	  	 	37	  
				
		  	13.2	  	Successors	  	 	39	  
			
	14.	  	AMENDMENTS; WAIVERS	  	 	39	  


  
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		  	14.1	  	Amendments and Waivers	  	 	39	  
				
		  	14.2	  	Replacement of Holdout Lender	  	 	40	  
				
		  	14.3	  	No Waivers; Cumulative Remedies	  	 	40	  
			
	15.	  	AGENT; THE LENDER GROUP	  	 	40	  
				
		  	15.1	  	Appointment and Authorization of Agent	  	 	40	  
				
		  	15.2	  	Delegation of Duties	  	 	41	  
				
		  	15.3	  	Liability of Agent	  	 	41	  
				
		  	15.4	  	Reliance by Agent	  	 	41	  
				
		  	15.5	  	Notice of Default or Event of Default	  	 	42	  
				
		  	15.6	  	Credit Decision	  	 	42	  
				
		  	15.7	  	Costs and Expenses; Indemnification	  	 	42	  
				
		  	15.8	  	Agent in Individual Capacity	  	 	43	  
				
		  	15.9	  	Successor Agent	  	 	43	  
				
		  	15.10	  	Lender in Individual Capacity	  	 	43	  
				
		  	15.11	  	Withholding Taxes	  	 	44	  
				
		  	15.12	  	Collateral Matters	  	 	45	  
				
		  	15.13	  	Restrictions on Actions by Lenders; Sharing of Payments	  	 	46	  
				
		  	15.14	  	Agency for Perfection	  	 	46	  
				
		  	15.15	  	Payments by Agent to the Lenders	  	 	46	  
				
		  	15.16	  	Concerning the Collateral and Related Loan Documents	  	 	47	  
				
		  	15.17	  	Field Audits and Examination Reports; Confidentiality; Disclaimers by Lenders; Other Reports and Information	  	 	47	  
				
		  	15.18	  	Several Obligations; No Liability	  	 	47	  
				
		  	15.19	  	Bank Product Providers	  	 	48	  
			
	16.	  	GENERAL PROVISIONS	  	 	48	  
				
		  	16.1	  	Effectiveness	  	 	48	  
				
		  	16.2	  	Section Headings	  	 	48	  
				
		  	16.3	  	Interpretation	  	 	48	  
				
		  	16.4	  	Severability of Provisions	  	 	48	  
				
		  	16.5	  	Counterparts; Electronic Execution	  	 	48	  
				
		  	16.6	  	Revival and Reinstatement of Obligations	  	 	48	  
				
		  	16.7	  	Confidentiality	  	 	49	  
				
		  	16.8	  	Lender Group Expenses	  	 	49	  
				
		  	16.9	  	USA PATRIOT Act	  	 	49	  
				
		  	16.10	  	Integration	  	 	49	  
				
		  	16.11	  	No Novation	  	 	49	  


  
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 SECOND AMENDED AND RESTATED CREDIT AGREEMENT 

THIS SECOND AMENDED AND RESTATED CREDIT AGREEMENT (this “Agreement”) is entered into as of February 24,
2011, by and among the lenders identified on the signature pages hereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and collectively as
the “Lenders”), WELLS FARGO CAPITAL FINANCE, INC., as the arranger and administrative agent for the Lenders (in such capacity, together with its successors and assigns in such capacity, “Agent”), COMERICA
BANK, as documentation agent, and SERVICESOURCE INTERNATIONAL, LLC, a Delaware limited liability company (“Borrower”), with reference to the following facts: 

WHEREAS, Agent (which was formerly known as Wells Fargo Foothill, Inc.), certain lenders and Borrower entered into that certain Amended
and Restated Credit Agreement dated as of April 29, 2008 (as amended from time to time, the “Existing Credit Agreement”); 
 WHEREAS, Borrower has requested that Agent and the Lenders amend and restate the Existing Credit Agreement to, among other things, increase the $15,000,000 revolving credit facility under the Existing
Credit Agreement to a $30,000,000 revolving credit facility hereunder and eliminate the term loan contained in the Existing Credit Agreement; and 
 WHEREAS, Agent and the Lenders have agreed to amend and restate the Existing Credit Agreement, as set forth herein, and will convert the outstanding amount of the term loan under the Existing Credit
Agreement to advances under the revolving loan facility hereunder concurrently with the effectiveness of this Agreement. 
 The
parties agree to amend and restate the Existing Credit Agreement in its entirety as follows: 
  

	1.	DEFINITIONS AND CONSTRUCTION. 

 1.1 Definitions. Capitalized terms used in this Agreement shall have the meanings specified therefor on Schedule 1.1. 

1.2 Accounting Terms. All accounting terms not specifically defined herein shall be construed in accordance with GAAP. When
used herein, the term “financial statements” shall include the notes and schedules thereto. Whenever the term “Borrower” is used in respect of a financial covenant or a related definition, it shall be understood to mean Borrower
and its Subsidiaries on a consolidated basis, unless the context clearly requires otherwise. 
 1.3 Code. Any
terms used in this Agreement that are defined in the Code shall be construed and defined as set forth in the Code unless otherwise defined herein; provided, however, that to the extent that the Code is used to define any term herein
and such term is defined differently in different Articles of the Code, the definition of such term contained in Article 9 of the Code shall govern. 
 1.4 Construction. Unless the context of this Agreement or any other Loan Document clearly requires otherwise, references to the plural include the singular, references to the singular
include the plural, the terms “includes” and “including” are not limiting, and the term “or” has, except where otherwise indicated, the inclusive meaning represented by the phrase “and/or.” The words
“hereof,” “herein,” “hereby,” “hereunder,” and similar terms in this Agreement or any other Loan Document refer to this Agreement or such other Loan Document, as the case may be, as a whole and not to any
particular provision of this Agreement or such other Loan Document, as the case may be. Section, subsection, clause, schedule, and exhibit references 

  
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herein are to this Agreement unless otherwise specified. Any reference in this Agreement or in any other Loan Document to any agreement, instrument, or document shall include all alterations,
amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications,
renewals, replacements, substitutions, joinders, and supplements set forth herein). Any reference herein or in any other Loan Document to the satisfaction or repayment in full of the Obligations shall mean the repayment in full in cash (or cash
collateralization in accordance with the terms hereof) of all Obligations other than unasserted contingent indemnification Obligations and other than any Bank Product Obligations that, at such time, are allowed by the applicable Bank Product
Provider to remain outstanding and that are not required by the provisions of this Agreement to be repaid or cash collateralized. Any reference herein to any Person shall be construed to include such Person’s successors and assigns. Any
requirement of a writing contained herein or in any other Loan Document shall be satisfied by the transmission of a Record and any Record so transmitted shall constitute a representation and warranty as to the accuracy and completeness of the
information contained therein. 
 1.5 Schedules and Exhibits. All of the schedules and exhibits attached to this
Agreement shall be deemed incorporated herein by reference. 
  

	2.	LOAN AND TERMS OF PAYMENT. 


2.1 Revolver Advances. 
 (a) Subject to the terms and conditions of this Agreement, and during the term of this Agreement, each Lender with a Revolver Commitment agrees (severally, not jointly or jointly and severally) to make
advances (“Advances”) to Borrower in an amount at any one time outstanding not to exceed such Lender’s Pro Rata Share of an amount equal to the Maximum Revolver Amount less the Letter of Credit Usage at such time.

 (b) Anything to the contrary in this Section 2.1 notwithstanding, Agent shall have the right to establish
reserves against the borrowing formula set forth in subsection (a) above in such amounts, and with respect to such matters, as Agent in its Permitted Discretion shall deem necessary or appropriate, including reserves with respect to
(i) sums that Borrower or its Subsidiaries are required to pay under any Section of this Agreement or any other Loan Document (such as taxes, assessments, insurance premiums, or, in the case of leased assets, rents or other amounts payable
under such leases) and has failed to pay, and (ii) amounts owing by Borrower or its Subsidiaries to any Person to the extent secured by a Lien on, or trust over, any of the Collateral (other than a Permitted Lien), which Lien or trust, in the
Permitted Discretion of Agent likely would have a priority superior to the Agent’s Liens (such as Liens or trusts in favor of landlords, warehousemen, carriers, mechanics, materialmen, laborers, or suppliers, or Liens or trusts for ad
valorem, excise, sales, or other taxes where given priority under applicable law) in and to such item of the Collateral. 

(c) Amounts borrowed pursuant to this Section 2.1 may be repaid and, subject to the terms and conditions of this Agreement,
reborrowed at any time during the term of this Agreement. The outstanding principal amount of the Advances, together with interest accrued thereon, shall be due and payable on the Maturity Date or, if earlier, on the date on which they are declared
due and payable pursuant to the terms of this Agreement. 
 2.2 [Intentionally Omitted]. 

2.3 Borrowing Procedures and Settlements. 
 (a) Procedure for Borrowing. Each Borrowing shall be made by an irrevocable written request by an Authorized Person delivered to Agent. So long as Swing Lender is obligated to make a Swing


  
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Loan, such notice must be received by Agent no later than 11:00 a.m. (California time) on the Business Day that is the requested Funding Date specifying (i) the amount of such Borrowing, and
(ii) the requested Funding Date, which shall be a Business Day; provided, however, that if Swing Lender is not obligated to make a Swing Loan as to a requested Borrowing, such notice must be received by Agent no later than 11:00
a.m. (California time) on the Business Day prior to the date that is the requested Funding Date. At Agent’s election, in lieu of delivering the above-described written request, any Authorized Person may give Agent telephonic notice of such
request by the required time. In such circumstances, Borrower agrees that any such telephonic notice will be confirmed in writing within 24 hours of the giving of such telephonic notice, but the failure to provide such written confirmation shall not
affect the validity of the request. 
 (b) Making of Swing Loans. In the case of a request for an Advance and so long as
either (i) the aggregate amount of Swing Loans made since the last Settlement Date plus the amount of the requested Advance does not exceed $2,000,000, or (ii) Swing Lender, in its sole discretion, shall agree to make a Swing Loan
notwithstanding the foregoing limitation, Swing Lender shall make an Advance in the amount of such Borrowing (any such Advance made solely by Swing Lender pursuant to this Section 2.3(b) being referred to as a “Swing
Loan” and such Advances being referred to collectively as “Swing Loans”) available to Borrower on the Funding Date applicable thereto by transferring immediately available funds to Borrower’s Designated Account. Each
Swing Loan shall be deemed to be an Advance hereunder and shall be subject to all the terms and conditions applicable to other Advances, except that all payments on any Swing Loan shall be payable to Swing Lender solely for its own account. Subject
to the provisions of Section 2.3(d)(ii), Swing Lender shall not make and shall not be obligated to make any Swing Loan if Swing Lender has actual knowledge that (i) one or more of the applicable conditions precedent set forth in
Section 3 will not be satisfied on the requested Funding Date for the applicable Borrowing, or (ii) the requested Borrowing would exceed the Availability on such Funding Date. Swing Lender shall not otherwise be required to
determine whether the applicable conditions precedent set forth in Section 3 have been satisfied on the Funding Date applicable thereto prior to making any Swing Loan. The Swing Loans shall be secured by the Agent’s Liens,
constitute Obligations hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate Loans. 
 (c) Making of Loans. 
 (i) In the event that Swing Lender is not obligated
to make a Swing Loan, then promptly after receipt of a request for a Borrowing pursuant to Section 2.3(a), Agent shall notify the Lenders, not later than 1:00 p.m. (California time) on the Business Day immediately preceding the Funding
Date applicable thereto, by telecopy, telephone, or other similar form of transmission, of the requested Borrowing. Each Lender shall make the amount of such Lender’s Pro Rata Share of the requested Borrowing available to Agent in immediately
available funds, to Agent’s Account, not later than 10:00 a.m. (California time) on the Funding Date applicable thereto. After Agent’s receipt of the proceeds of such Advances, Agent shall make the proceeds thereof available to Borrower on
the applicable Funding Date by transferring immediately available funds equal to such proceeds received by Agent to the Designated Account; provided, however, that, subject to the provisions of Section 2.3(d)(ii), Agent
shall not request any Lender to make, and no Lender shall have the obligation to make, any Advance if Agent shall have actual knowledge that (1) one or more of the applicable conditions precedent set forth in Section 3 will not be
satisfied on the requested Funding Date for the applicable Borrowing unless such condition has been waived, or (2) the requested Borrowing would exceed the Availability on such Funding Date. 

(ii) Unless Agent receives notice from a Lender prior to 9:00 a.m. (California time) on the date of a Borrowing, that such Lender will
not make available as and when required hereunder to Agent for the account of Borrower the amount of that Lender’s Pro Rata Share of the Borrowing, Agent may assume that each Lender has made or will make such amount available to Agent in
immediately available funds on the Funding Date and Agent may (but shall not be so required), in reliance upon such assumption, make available to Borrower on such date a corresponding amount. If and to the extent any Lender shall not have made its
full amount available to Agent in immediately available funds and Agent in such circumstances 

  
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has made available to Borrower such amount, that Lender shall on the Business Day following such Funding Date make such amount available to Agent, together with interest at the Defaulting Lender
Rate for each day during such period. A notice submitted by Agent to any Lender with respect to amounts owing under this subsection shall be conclusive, absent manifest error. If such amount is so made available, such payment to Agent shall
constitute such Lender’s Advance on the date of Borrowing for all purposes of this Agreement. If such amount is not made available to Agent on the Business Day following the Funding Date, Agent will notify Borrower of such failure to fund and,
upon demand by Agent, Borrower shall pay such amount to Agent for Agent’s account, together with interest thereon for each day elapsed since the date of such Borrowing, at a rate per annum equal to the interest rate applicable at the time to
the Advances composing such Borrowing. The failure of any Lender to make any Advance on any Funding Date shall not relieve any other Lender of any obligation hereunder to make an Advance on such Funding Date, but no Lender shall be responsible for
the failure of any other Lender to make the Advance to be made by such other Lender on any Funding Date. 
 (iii) Agent shall
not be obligated to transfer to a Defaulting Lender any payments made by Borrower to Agent for the Defaulting Lender’s benefit, and, in the absence of such transfer to the Defaulting Lender, Agent shall transfer any such payments to each other
non-Defaulting Lender member of the Lender Group ratably in accordance with their Commitments (but only to the extent that such Defaulting Lender’s Advance was funded by the other members of the Lender Group) or, if so directed by Borrower and
if no Default or Event of Default had occurred and is continuing (and to the extent such Defaulting Lender’s Advance was not funded by the Lender Group), retain same to be re-advanced to Borrower as if such Defaulting Lender had made Advances
to Borrower. Subject to the foregoing, Agent may hold and, in its Permitted Discretion, re-lend to Borrower for the account of such Defaulting Lender the amount of all such payments received and retained by Agent for the account of such Defaulting
Lender. Solely for the purposes of voting or consenting to matters with respect to the Loan Documents, such Defaulting Lender shall be deemed not to be a “Lender” and such Lender’s Commitment shall be deemed to be zero. This Section
shall remain effective with respect to such Lender until (x) the Obligations under this Agreement shall have been declared or shall have become immediately due and payable, (y) the non-Defaulting Lenders, Agent, and Borrower shall have
waived such Defaulting Lender’s default in writing, or (z) the Defaulting Lender makes its Pro Rata Share of the applicable Advance and pays to Agent all amounts owing by Defaulting Lender in respect thereof. The operation of this Section
shall not be construed to increase or otherwise affect the Commitment of any Lender, to relieve or excuse the performance by such Defaulting Lender or any other Lender of its duties and obligations hereunder, or to relieve or excuse the performance
by Borrower of its duties and obligations hereunder to Agent or to the Lenders other than such Defaulting Lender. Any such failure to fund by any Defaulting Lender shall constitute a material breach by such Defaulting Lender of this Agreement and
shall entitle Borrower at its option, upon written notice to Agent, to arrange for a substitute Lender to assume the Commitment of such Defaulting Lender, such substitute Lender to be acceptable to Agent. In connection with the arrangement of such a
substitute Lender, the Defaulting Lender shall have no right to refuse to be replaced hereunder, and agrees to execute and deliver a completed form of Assignment and Acceptance in favor of the substitute Lender (and agrees that it shall be deemed to
have executed and delivered such document if it fails to do so) subject only to being repaid its share of the outstanding Obligations (other than Bank Product Obligations, but including an assumption of its Pro Rata Share of the Risk Participation
Liability) without any premium or penalty of any kind whatsoever; provided, however, that any such assumption of the Commitment of such Defaulting Lender shall not be deemed to constitute a waiver of any of the Lender Groups’ or
Borrower’s rights or remedies against any such Defaulting Lender arising out of or in relation to such failure to fund. 

(d) Protective Advances and Optional Overadvances. 
 (i) Agent hereby is authorized by Borrower and the Lenders, from time to time in Agent’s sole discretion, (A) after the occurrence and during the continuance of a Default or an Event of Default,
or (B) at any time that any of the other applicable conditions precedent set forth in Section 3 are not satisfied, to make Advances to Borrower on behalf of the Lenders that Agent, in its Permitted Discretion deems necessary or
desirable (1) to preserve or protect the Collateral, or any portion thereof, (2) to enhance the 

  
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likelihood of repayment of the Obligations (other than the Bank Product Obligations), or (3) to pay any other amount chargeable to Borrower pursuant to the terms of this Agreement, including
Lender Group Expenses and the costs, fees, and expenses described in Section 9 (any of the Advances described in this Section 2.3(d)(i) shall be referred to as “Protective Advances”). 

(ii) Any contrary provision of this Agreement notwithstanding, the Lenders hereby authorize Agent or Swing Lender, as applicable, and
either Agent or Swing Lender, as applicable, may, but is not obligated to, knowingly and intentionally, continue to make Advances (including Swing Loans) to Borrower notwithstanding that an Overadvance exists or thereby would be created, so long as
after giving effect to such Advances, the outstanding Revolver Usage (except for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) does not exceed the Maximum Revolver Amount. In the event Agent obtains
actual knowledge that the Revolver Usage exceeds the amount permitted by the immediately foregoing provisions, regardless of the amount of, or reason for, such excess, Agent shall notify the Lenders as soon as practicable (and prior to making any
(or any additional) intentional Overadvances (except for and excluding amounts charged to the Loan Account for interest, fees, or Lender Group Expenses) unless Agent determines that prior notice would result in imminent harm to the Collateral or its
value), and the Lenders with Revolver Commitments thereupon shall, together with Agent, jointly determine the terms of arrangements that shall be implemented with Borrower intended to reduce, within a reasonable time, the outstanding principal
amount of the Advances to Borrower to an amount permitted by such foregoing provisions. In such circumstances, if any Lender with a Revolver Commitment objects to the proposed terms of reduction or repayment of any Overadvance, the terms of
reduction or repayment thereof shall be implemented according to the determination of the Required Lenders. Each Lender with a Revolver Commitment shall be obligated to settle with Agent as provided in Section 2.3(e) for the amount of
such Lender’s Pro Rata Share of any unintentional Overadvances by Agent reported to such Lender, any intentional Overadvances made as permitted under this Section 2.3(d)(ii), and any Overadvances resulting from the charging to the
Loan Account of interest, fees, or Lender Group Expenses. 
 (iii) Each Protective Advance and each Overadvance shall be deemed
to be an Advance hereunder, except that no Protective Advance or Overadvance shall be eligible to be a LIBOR Rate Loan and all payments on the Protective Advances shall be payable to Agent solely for its own account. The Protective Advances and
Overadvances shall be repayable on demand, secured by the Agent’s Liens, constitute Obligations hereunder, and bear interest at the rate applicable from time to time to Advances that are Base Rate Loans. The provisions of this
Section 2.3(d) are for the exclusive benefit of Agent, Swing Lender, and the Lenders and are not intended to benefit Borrower in any way. 
 (iv) Notwithstanding anything to the contrary contained in this Agreement, the aggregate principal amount of Protective Advances and intentional Overadvances outstanding at any time shall not exceed
$2,000,000 without the consent of the Required Lenders. 
 (e) Settlement. It is agreed that each Lender’s funded
portion of the Advances is intended by the Lenders to equal, at all times, such Lender’s Pro Rata Share of the outstanding Advances. Such agreement notwithstanding, Agent, Swing Lender, and the other Lenders agree (which agreement shall not be
for the benefit of Borrower) that in order to facilitate the administration of this Agreement and the other Loan Documents, settlement among the Lenders as to the Advances, the Swing Loans, and the Protective Advances shall take place on a periodic
basis in accordance with the following provisions: 
 (i) Agent shall request settlement (“Settlement”) with
the Lenders on a weekly basis, or on a more frequent basis if so determined by Agent (1) on behalf of Swing Lender, with respect to the outstanding Swing Loans, (2) for itself, with respect to the outstanding Protective Advances, and
(3) with respect to Borrower’s or its Subsidiaries’ Collections received, as to each by notifying the Lenders by telecopy, telephone, or other similar form of transmission, of such requested Settlement, no later than 2:00 p.m.


  
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(California time) on the Business Day immediately prior to the date of such requested Settlement (the date of such requested Settlement being the “Settlement Date”). Such notice
of a Settlement Date shall include a summary statement of the amount of outstanding Advances, Swing Loans, and Protective Advances for the period since the prior Settlement Date. Subject to the terms and conditions contained herein (including
Section 2.3(c)(iii)): (y) if a Lender’s balance of the Advances (including Swing Loans and Protective Advances) exceeds such Lender’s Pro Rata Share of the Advances (including Swing Loans and Protective Advances) as of a
Settlement Date, then Agent shall, by no later than 12:00 p.m. (California time) on the Settlement Date, transfer in immediately available funds to a Deposit Account of such Lender (as such Lender may designate), an amount such that each such Lender
shall, upon receipt of such amount, have as of the Settlement Date, its Pro Rata Share of the Advances (including Swing Loans and Protective Advances), and (z) if a Lender’s balance of the Advances (including Swing Loans and Protective
Advances) is less than such Lender’s Pro Rata Share of the Advances (including Swing Loans and Protective Advances) as of a Settlement Date, such Lender shall no later than 12:00 p.m. (California time) on the Settlement Date transfer in
immediately available funds to the Agent’s Account, an amount such that each such Lender shall, upon transfer of such amount, have as of the Settlement Date, its Pro Rata Share of the Advances (including Swing Loans and Protective Advances).
Such amounts made available to Agent under clause (z) of the immediately preceding sentence shall be applied against the amounts of the applicable Swing Loans or Protective Advances and, together with the portion of such Swing Loans or
Protective Advances representing Swing Lender’s Pro Rata Share thereof, shall constitute Advances of such Lenders. If any such amount is not made available to Agent by any Lender on the Settlement Date applicable thereto to the extent required
by the terms hereof, Agent shall be entitled to recover for its account such amount on demand from such Lender together with interest thereon at the Defaulting Lender Rate. 
 (ii) In determining whether a Lender’s balance of the Advances, Swing Loans, and Protective Advances is less than, equal to, or greater than such Lender’s Pro Rata Share of the Advances, Swing
Loans, and Protective Advances as of a Settlement Date, Agent shall, as part of the relevant Settlement, apply to such balance the portion of payments actually received in good funds by Agent with respect to principal, interest, fees payable by
Borrower and allocable to the Lenders hereunder, and proceeds of Collateral. To the extent that a net amount is owed to any such Lender after such application, such net amount shall be distributed by Agent to that Lender as part of such next
Settlement. 
 (iii) Between Settlement Dates, Agent, to the extent no Protective Advances or Swing Loans are outstanding, may
pay over to Swing Lender any payments received by Agent, that in accordance with the terms of this Agreement would be applied to the reduction of the Advances, for application to Swing Lender’s Pro Rata Share of the Advances. If, as of any
Settlement Date, Collections of Borrower or its Subsidiaries received since the then immediately preceding Settlement Date have been applied to Swing Lender’s Pro Rata Share of the Advances other than to Swing Loans, as provided for in the
previous sentence, Swing Lender shall pay to Agent for the accounts of the Lenders, and Agent shall pay to the Lenders, to be applied to the outstanding Advances of such Lenders, an amount such that each Lender shall, upon receipt of such amount,
have, as of such Settlement Date, its Pro Rata Share of the Advances. During the period between Settlement Dates, Swing Lender with respect to Swing Loans, Agent with respect to Protective Advances, and each Lender (subject to the effect of
agreements between Agent and individual Lenders) with respect to the Advances other than Swing Loans and Protective Advances, shall be entitled to interest at the applicable rate or rates payable under this Agreement on the daily amount of funds
employed by Swing Lender, Agent, or the Lenders, as applicable. 
 (f) Notation. Agent shall record on its books the
principal amount of the Advances owing to each Lender, including the Swing Loans owing to Swing Lender, and Protective Advances owing to Agent, and the interests therein of each Lender, from time to time and such records shall, absent manifest
error, conclusively be presumed to be correct and accurate. 
 (g) Lenders’ Failure to Perform. All Advances (other
than Swing Loans and Protective Advances) shall be made by the Lenders contemporaneously and in accordance with their Pro Rata 

  
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Shares. It is understood that (i) no Lender shall be responsible for any failure by any other Lender to perform its obligation to make any Advance (or other extension of credit) hereunder,
nor shall any Commitment of any Lender be increased or decreased as a result of any failure by any other Lender to perform its obligations hereunder, and (ii) no failure by any Lender to perform its obligations hereunder shall excuse any other
Lender from its obligations hereunder. 
 2.4 Payments. 

(a) Payments by Borrower. 
 (i) Except as otherwise expressly provided herein, all payments by Borrower shall be made to Agent’s Account for the account of the Lender Group and shall be made in immediately available funds, no
later than 11:00 a.m. (California time) on the date specified herein. Any payment received by Agent later than 11:00 a.m. (California time) shall be deemed to have been received on the following Business Day and any applicable interest or fee shall
continue to accrue until such following Business Day. 
 (ii) Unless Agent receives notice from Borrower prior to the date on
which any payment is due to the Lenders that Borrower will not make such payment in full as and when required, Agent may assume that Borrower has made (or will make) such payment in full to Agent on such date in immediately available funds and Agent
may (but shall not be so required), in reliance upon such assumption, distribute to each Lender on such due date an amount equal to the amount then due such Lender. If and to the extent Borrower does not make such payment in full to Agent on the
date when due, each Lender severally shall repay to Agent on demand such amount distributed to such Lender, together with interest thereon at the Defaulting Lender Rate for each day from the date such amount is distributed to such Lender until the
date repaid. 
 (b) Apportionment and Application. 

(i) So long as no Event of Default has occurred and is continuing and except as otherwise provided with respect to Defaulting Lenders,
all principal and interest payments shall be apportioned ratably among the Lenders (according to the unpaid principal balance of the Obligations to which such payments relate held by each Lender) and all payments of fees and expenses (other than
fees or expenses that are for Agent’s separate account) shall be apportioned ratably among the Lenders having a Pro Rata Share of the type of Commitment or Obligation to which a particular fee or expense relates. All payments to be made
hereunder by Borrower shall be remitted to Agent and all (subject to Section 2.4(b)(iv) hereof) such payments, and all proceeds of Collateral received by Agent, shall be applied, so long as no Event of Default has occurred and is continuing, to
reduce the balance of the Advances outstanding and, thereafter, to Borrower (to be wired to the Designated Account) or such other Person entitled thereto under applicable law. 

(ii) At any time that an Event of Default has occurred and is continuing and except as otherwise provided with respect to Defaulting
Lenders, all payments remitted to Agent and all proceeds of Collateral received by Agent shall be applied as follows: 
 (A)
first, to pay any Lender Group Expenses (including cost or expense reimbursements) or indemnities then due to Agent under the Loan Documents, until paid in full, 
 (B) second, to pay any fees or premiums then due to Agent under the Loan Documents until paid in full, 
 (C) third, to pay interest due in respect of all Protective Advances until paid in full, 

  
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 (D) fourth, to pay the principal of all Protective Advances until paid in full,

 (E) fifth, ratably to pay any Lender Group Expenses (including cost or expense reimbursements) or indemnities then
due to any of the Lenders under the Loan Documents, until paid in full, 
 (F) sixth, ratably to pay any fees or
premiums then due to any of the Lenders under the Loan Documents until paid in full, 
 (G) seventh, ratably to pay
interest due in respect of the Advances (other than Protective Advances) and the Swing Loans, 
 (H) eighth, ratably
(i) to pay the principal of all Swing Loans until paid in full, (ii) to pay the principal of all Advances until paid in full, (iii) to Agent, to be held by Agent, for the ratable benefit of Issuing Lender and those Lenders having a
Revolver Commitment, as cash collateral in an amount up to 105% of the Letter of Credit Usage, and (iv) to Agent, to be held by Agent, for the benefit of the Bank Product Providers, as cash collateral in an amount up to the amount of the Bank
Product Reserve established prior to the occurrence of, and not in contemplation of, the subject Event of Default, 
 (I)
ninth, to pay any other Obligations (including the provision of amounts to Agent, to be held by Agent, for the benefit of the Bank Product Providers, as cash collateral in an amount up to the amount determined by Agent in its Permitted
Discretion as the amount necessary to secure Borrower’s and its Subsidiaries’ obligations in respect of Bank Products), and 
 (J) tenth, to Borrower (to be wired to the Designated Account) or such other Person entitled thereto under applicable law. 
 (iii) Agent promptly shall distribute to each Lender, pursuant to the applicable wire instructions received from each Lender in writing, such funds as it may be entitled to receive, subject to a
Settlement delay as provided in Section 2.3(e). 
 (iv) In each instance, so long as no Event of Default has
occurred and is continuing, Section 2.4(b)(i) shall not apply to any payment made by Borrower to Agent and specified by Borrower to be for the payment of specific Obligations then due and payable (or prepayable) under any provision of
this Agreement. 
 (v) For purposes of Section 2.4(b)(ii), “paid in full” means payment of all amounts
owing under the Loan Documents according to the terms thereof, including loan fees, service fees, professional fees, interest (and specifically including interest accrued after the commencement of any Insolvency Proceeding), default interest,
interest on interest, and expense reimbursements, whether or not any of the foregoing would be or is allowed or disallowed in whole or in part in any Insolvency Proceeding. 
 (vi) In the event of a direct conflict between the priority provisions of this Section 2.4 and any other provision contained in any other Loan Document, it is the intention of the parties
hereto that such provisions be read together and construed, to the fullest extent possible, to be in concert with each other. In the event of any actual, irreconcilable conflict that cannot be resolved as aforesaid, the terms and provisions of this
Section 2.4 shall control and govern. 
 (c) Optional Prepayments. Borrower may prepay the principal of any
Advance at any time in whole or in part, without premium or penalty (except for Borrower’s obligation to indemnify the Lender Group with respect to Funding Losses). 

  
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 2.5 Overadvances. If, at any time or for any reason, the amount of Obligations
owed by Borrower to the Lender Group pursuant to Section 2.1 or Section 2.12 is greater than any of the limitations set forth in Section 2.1 or Section 2.12, as applicable (an
“Overadvance”), Borrower immediately shall pay to Agent, in cash, the amount of such excess, which amount shall be used by Agent to reduce the Obligations in accordance with the priorities set forth in Section 2.4(b).
Borrower promises to pay the Obligations (including principal, interest, fees, costs, and expenses) in Dollars in full on the Maturity Date or, if earlier, on the date on which the Obligations are declared due and payable pursuant to the terms of
this Agreement. 
 2.6 Interest Rates and Letter of Credit Fee: Rates, Payments, and Calculations. 

(a) Interest Rates. Except as provided in Section 2.6(c), all Obligations (except for undrawn Letters of Credit and
except for Bank Product Obligations) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof as follows (i) if the relevant Obligation is an Advance that is a LIBOR Rate Loan, at
a per annum rate equal to the LIBOR Rate plus the LIBOR Rate Margin, and (ii) otherwise, at a per annum rate equal to the Base Rate plus the Base Rate Margin. 
 (b) Letter of Credit Fee. Borrower shall pay Agent (for the ratable benefit of the Lenders with a Revolver Commitment, subject to any agreements between Agent and individual Lenders), a Letter of
Credit fee (in addition to the charges, commissions, fees, and costs set forth in Section 2.12(e)) which shall accrue at a rate equal to the LIBOR Rate Margin times the Daily Balance of the undrawn amount of all outstanding
Letters of Credit. 
 (c) Default Rate. Upon the occurrence and during the continuation of an Event of Default (and at
the election of Agent or the Required Lenders), 
 (i) all Obligations (except for undrawn Letters of Credit and except for
Bank Product Obligations) that have been charged to the Loan Account pursuant to the terms hereof shall bear interest on the Daily Balance thereof at a per annum rate equal to 2 percentage points above the per annum rate otherwise applicable
hereunder, and 
 (ii) the Letter of Credit fee provided for in Section 2.6(b) shall be increased to 2 percentage
points above the per annum rate otherwise applicable hereunder. 
 (d) Payment. Except as provided to the contrary in
Section 2.11 or Section 2.13(a), interest, Letter of Credit fees, and all other fees payable hereunder shall be due and payable, in arrears, on the first day of each month at any time that Obligations or Commitments are
outstanding. Borrower hereby authorizes Agent, from time to time without prior notice to Borrower, to charge all interest and fees (when due and payable), all Lender Group Expenses (as and when incurred), all charges, commissions, fees, and costs
provided for in Section 2.12(e) (as and when accrued or incurred), all fees and costs provided for in Section 2.11 (as and when accrued or incurred), and all other payments as and when due and payable under any Loan Document
(including any amounts due and payable to the Bank Product Providers in respect of Bank Products up to the amount of the Bank Product Reserve) to the Loan Account, which amounts thereafter shall constitute Advances hereunder and shall accrue
interest at the rate then applicable to Advances that are Base Rate Loans. Any interest not paid when due shall be compounded by being charged to the Loan Account and shall thereafter constitute Advances hereunder and shall accrue interest at the
rate then applicable to Advances that are Base Rate Loans. 
 (e) Computation. All interest and fees chargeable under the
Loan Documents shall be computed on the basis of a 360 day year for the actual number of days elapsed. In the event the Base Rate is changed from time to time hereafter, the rates of interest hereunder based upon the Base Rate automatically and
immediately shall be increased or decreased by an amount equal to such change in the Base Rate. 

  
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 (f) Intent to Limit Charges to Maximum Lawful Rate. In no event shall the interest
rate or rates payable under this Agreement, plus any other amounts paid in connection herewith, exceed the highest rate permissible under any law that a court of competent jurisdiction shall, in a final determination, deem applicable. Borrower and
the Lender Group, in executing and delivering this Agreement, intend legally to agree upon the rate or rates of interest and manner of payment stated within it; provided, however, that, anything contained herein to the contrary
notwithstanding, if said rate or rates of interest or manner of payment exceeds the maximum allowable under applicable law, then, ipso facto, as of the date of this Agreement, Borrower is and shall be liable only for the payment of such
maximum as allowed by law, and payment received from Borrower in excess of such legal maximum, whenever received, shall be applied to reduce the principal balance of the Obligations to the extent of such excess. 

2.7 Cash Management. 
 (a) Borrower shall and shall cause each of its Domestic Subsidiaries to (i) establish and maintain cash management services of a type and on terms satisfactory to Agent at one or more of the banks
set forth on Schedule 2.7(a) to the Disclosure Letter (each a “Cash Management Bank”), and shall request in writing and otherwise take such reasonable steps to ensure that all of its and its Domestic Subsidiaries’
Account Debtors forward payment of the amounts owed by them directly to such Cash Management Bank, and (ii) deposit or cause to be deposited promptly, and in any event no later than the first Business Day after the date of receipt thereof, all
of their Collections (including those sent directly by their Account Debtors to Borrower or one of its Subsidiaries) into a bank account in Agent’s name (a “Cash Management Account”) at one of the Cash Management Banks.

 (b) Each Cash Management Bank shall establish and maintain Cash Management Agreements with Agent and Borrower or
Borrower’s Domestic Subsidiaries. Each such Cash Management Agreement shall provide, among other things, that (i) the Cash Management Bank will comply with any instructions originated by Agent directing the disposition of the funds in such
Cash Management Account without further consent by Borrower or its Domestic Subsidiaries, as applicable, (ii) the Cash Management Bank has no rights of setoff or recoupment or any other claim against the applicable Cash Management Account other
than for payment of its service fees and other charges directly related to the administration of such Cash Management Account and for returned checks or other items of payment, and (iii) it will forward, by daily sweep, all amounts in the
applicable Cash Management Account to the Agent’s Account until the consummation of a Qualified IPO and Borrower’s election to terminate such daily sweep; provided that if the daily sweep feature is terminated after the consummation
of a Qualified IPO, Agent shall have the right, in its discretion, to reinstate the daily sweep if an Event of Default occurs and is continuing or the amount of Excess Availability plus Qualified Cash is less than $5,000,000 at any time. 

(c) So long as no Default or Event of Default has occurred and is continuing, Borrower may amend Schedule 2.7(a) to the Disclosure
Letter to add or replace a Cash Management Bank or Cash Management Account; provided, however, that (i) such prospective Cash Management Bank shall be reasonably satisfactory to Agent, and (ii) prior to the time of the
opening of such Cash Management Account, Borrower (or its Subsidiary, as applicable) and such prospective Cash Management Bank shall have executed and delivered to Agent a Cash Management Agreement. Borrower (or its Subsidiaries, as applicable)
shall close any of its Cash Management Accounts (and establish replacement cash management accounts in accordance with the foregoing sentence) promptly and in any event within 30 days of notice from Agent that the creditworthiness of any Cash
Management Bank is no longer acceptable in Agent’s reasonable judgment, or as promptly as practicable and in any event within 60 days of notice from Agent that the operating performance, funds transfer, or availability procedures or performance
of the Cash Management Bank with respect to Cash Management Accounts or Agent’s liability under any Cash Management Agreement with such Cash Management Bank is no longer acceptable in Agent’s reasonable judgment. 

(d) Each Cash Management Account shall be a cash collateral account subject to a Control Agreement. 

  
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 2.8 Crediting Payments. The receipt of any payment item by Agent (whether from
transfers to Agent by the Cash Management Banks pursuant to the Cash Management Agreements or otherwise) shall not be considered a payment on account unless such payment item is a wire transfer of immediately available federal funds made to the
Agent’s Account or unless and until such payment item is honored when presented for payment. Should any payment item not be honored when presented for payment, then Borrower shall be deemed not to have made such payment and interest shall be
calculated accordingly. Anything to the contrary contained herein notwithstanding, any payment item shall be deemed received by Agent only if it is received into the Agent’s Account on a Business Day on or before 11:00 a.m. (California time).
If any payment item is received into the Agent’s Account on a non-Business Day or after 11:00 a.m. (California time) on a Business Day, it shall be deemed to have been received by Agent as of the opening of business on the immediately following
Business Day. 
 2.9 Designated Account. Agent is authorized to make the Advances, and Issuing Lender is
authorized to issue the Letters of Credit, under this Agreement based upon telephonic or other instructions received from anyone purporting to be an Authorized Person or, without instructions, if pursuant to Section 2.6(d). Borrower
agrees to establish and maintain the Designated Account with the Designated Account Bank for the purpose of receiving the proceeds of the Advances requested by Borrower and made by Agent or the Lenders hereunder. Unless otherwise agreed by Agent and
Borrower, any Advance, Protective Advance, or Swing Loan requested by Borrower and made by Agent or the Lenders hereunder shall be made to the Designated Account. 
 2.10 Maintenance of Loan Account; Statements of Obligations. Agent shall maintain an account on its books in the name of Borrower (the “Loan Account”) on which Borrower will
be charged with all Advances (including Protective Advances and Swing Loans) made by Agent, Swing Lender, or the Lenders to Borrower or for Borrower’s account, the Letters of Credit issued by Issuing Lender for Borrower’s account, and with
all other payment Obligations hereunder or under the other Loan Documents (except for Bank Product Obligations), including, accrued interest, fees and expenses, and Lender Group Expenses. In accordance with Section 2.8, the Loan Account
will be credited with all payments received by Agent from Borrower or for Borrower’s account, including all amounts received in the Agent’s Account from any Cash Management Bank. Agent shall render statements regarding the Loan Account to
Borrower, including principal, interest, fees, and including an itemization of all charges and expenses constituting Lender Group Expenses owing, and such statements, absent manifest error, shall be conclusively presumed to be correct and accurate
and constitute an account stated between Borrower and the Lender Group unless, within 30 days after receipt thereof by Borrower, Borrower shall deliver to Agent written objection thereto describing the error or errors contained in any such
statements. 
 2.11 Fees. Borrower shall pay to Agent, as and when due and payable under the terms of the Agent
Fee Letter and the Lender Fee Letter, the fees set forth in the Agent Fee Letter and the Lender Fee Letter. 
 2.12
Letters of Credit. 
 (a) Subject to the terms and conditions of this Agreement, the Issuing Lender agrees to
issue letters of credit for the account of Borrower (each, an “L/C”) or to purchase participations or execute indemnities or reimbursement obligations (each such undertaking, an “L/C Undertaking”) with respect to
letters of credit issued by an Underlying Issuer (as of the Restatement Effective Date, the prospective Underlying Issuer is to be Wells Fargo) for the account of Borrower. Each request for the issuance of a Letter of Credit, or the amendment,
renewal, or extension of any outstanding Letter of Credit, shall be made in writing by an Authorized Person and delivered to the Issuing Lender and Agent via hand delivery, telefacsimile, or other electronic method of transmission reasonably in
advance of the requested date of issuance, amendment, renewal, or extension. Each such request shall be in form and substance satisfactory to the Issuing Lender in its Permitted Discretion and shall specify (i) the amount of such Letter of
Credit, (ii) the 

  
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date of issuance, amendment, renewal, or extension of such Letter of Credit, (iii) the expiration date of such Letter of Credit, (iv) the name and address of the beneficiary thereof (or
the beneficiary of the Underlying Letter of Credit, as applicable), and (v) such other information (including, in the case of an amendment, renewal, or extension, identification of the outstanding Letter of Credit to be so amended, renewed, or
extended) as shall be necessary to prepare, amend, renew, or extend such Letter of Credit. If requested by the Issuing Lender, Borrower also shall be an applicant under the application with respect to any Underlying Letter of Credit that is to be
the subject of an L/C Undertaking. The Issuing Lender shall have no obligation to issue a Letter of Credit if any of the following would result after giving effect to the issuance of such requested Letter of Credit: 

(i) the Letter of Credit Usage would exceed $5,000,000, or 
 (ii) the Letter of Credit Usage would exceed the Maximum Revolver Amount less the outstanding amount of Advances less the Bank Product Reserve, and less the aggregate amount of
reserves, if any, established by Agent under Section 2.1(b). 
 Borrower and the Lender Group acknowledge and agree
that certain Underlying Letters of Credit may be issued to support letters of credit that already are outstanding as of the Restatement Effective Date. Each Letter of Credit (and corresponding Underlying Letter of Credit) shall be in form and
substance acceptable to the Issuing Lender (in the exercise of its Permitted Discretion), including the requirement that the amounts payable thereunder must be payable in Dollars. If Issuing Lender is obligated to advance funds under a Letter of
Credit, Borrower immediately shall reimburse such L/C Disbursement to Issuing Lender by paying to Agent an amount equal to such L/C Disbursement not later than 11:00 a.m., California time, on the date that such L/C Disbursement is made, if Borrower
shall have received written or telephonic notice of such L/C Disbursement prior to 10:00 a.m., California time, on such date, or, if such notice has not been received by Borrower prior to such time on such date, then not later than 11:00 a.m.,
California time, on the Business Day that Borrower receives such notice, if such notice is received prior to 10:00 a.m., California time, on the date of receipt, and, in the absence of such reimbursement, the L/C Disbursement immediately and
automatically shall be deemed to be an Advance hereunder and, initially, shall bear interest at the rate then applicable to Advances that are Base Rate Loans. To the extent an L/C Disbursement is deemed to be an Advance hereunder, Borrower’s
obligation to reimburse such L/C Disbursement shall be discharged and replaced by the resulting Advance. Promptly following receipt by Agent of any payment from Borrower pursuant to this paragraph, Agent shall distribute such payment to the Issuing
Lender or, to the extent that Lenders have made payments pursuant to Section 2.12(b) to reimburse the Issuing Lender, then to such Lenders and the Issuing Lender as their interests may appear. 

(b) Promptly following receipt of a notice of L/C Disbursement pursuant to Section 2.12(a), each Lender with a Revolver
Commitment agrees to fund its Pro Rata Share of any Advance deemed made pursuant to the foregoing subsection on the same terms and conditions as if Borrower had requested such Advance and Agent shall promptly pay to Issuing Lender the amounts so
received by it from the Lenders. By the issuance of a Letter of Credit (or an amendment to a Letter of Credit increasing the amount thereof) and without any further action on the part of the Issuing Lender or the Lenders with Revolver Commitments,
the Issuing Lender shall be deemed to have granted to each Lender with a Revolver Commitment, and each Lender with a Revolver Commitment shall be deemed to have purchased, a participation in each Letter of Credit, in an amount equal to its Pro Rata
Share of the Risk Participation Liability of such Letter of Credit, and each such Lender agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of any payments made by the Issuing Lender under such Letter of
Credit. In consideration and in furtherance of the foregoing, each Lender with a Revolver Commitment hereby absolutely and unconditionally agrees to pay to Agent, for the account of the Issuing Lender, such Lender’s Pro Rata Share of each L/C
Disbursement made by the Issuing Lender and not reimbursed by Borrower on the date due as provided in Section 2.12(a), or of any reimbursement payment required to be refunded to Borrower for any reason. Each Lender with a Revolver
Commitment acknowledges and agrees that its obligation to deliver to Agent, for the account of the Issuing Lender, an amount equal to its respective Pro Rata Share of 

  
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each L/C Disbursement made by the Issuing Lender pursuant to this Section 2.12(b) shall be absolute and unconditional and such remittance shall be made notwithstanding the occurrence
or continuation of an Event of Default or Default or the failure to satisfy any condition set forth in Section 3. If any such Lender fails to make available to Agent the amount of such Lender’s Pro Rata Share of each L/C
Disbursement made by the Issuing Lender in respect of such Letter of Credit as provided in this Section, such Lender shall be deemed to be a Defaulting Lender and Agent (for the account of the Issuing Lender) shall be entitled to recover such amount
on demand from such Lender together with interest thereon at the Defaulting Lender Rate until paid in full. 
 (c) Borrower
hereby agrees to indemnify, save, defend, and hold the Lender Group harmless from any loss, cost, expense, or liability, and reasonable attorneys fees incurred by the Lender Group arising out of or in connection with any Letter of Credit;
provided, however, that Borrower shall not be obligated hereunder to indemnify for any loss, cost, expense, or liability to the extent that it is caused by the gross negligence or willful misconduct of the Issuing Lender or any other
member of the Lender Group. Borrower agrees to be bound by the Underlying Issuer’s regulations and interpretations of any Underlying Letter of Credit or by Issuing Lender’s interpretations of any L/C issued by Issuing Lender to or for
Borrower’s account, even though this interpretation may be different from Borrower’s own, and Borrower understands and agrees that the Lender Group shall not be liable for any error, negligence, or mistake, whether of omission or
commission, in following Borrower’s instructions or those contained in the Letter of Credit or any modifications, amendments, or supplements thereto. Borrower understands that the L/C Undertakings may require Issuing Lender to indemnify the
Underlying Issuer for certain costs or liabilities arising out of claims by Borrower against such Underlying Issuer. Borrower hereby agrees to indemnify, save, defend, and hold the Lender Group harmless with respect to any loss, cost, expense
(including reasonable attorneys fees), or liability incurred by the Lender Group under any L/C Undertaking as a result of the Lender Group’s indemnification of any Underlying Issuer; provided, however, that Borrower shall not be
obligated hereunder to indemnify for any loss, cost, expense, or liability to the extent that it is caused by the gross negligence or willful misconduct of the Issuing Lender or any other member of the Lender Group. Borrower hereby acknowledges and
agrees that neither the Lender Group nor the Issuing Lender shall be responsible for delays, errors, or omissions resulting from the malfunction of equipment in connection with any Letter of Credit. 

(d) Borrower hereby authorizes and directs any Underlying Issuer to deliver to the Issuing Lender all instruments, documents, and other
writings and property received by such Underlying Issuer pursuant to such Underlying Letter of Credit and to accept and rely upon the Issuing Lender’s instructions with respect to all matters arising in connection with such Underlying Letter of
Credit and the related application. 
 (e) Any and all issuance charges, commissions, fees, and costs incurred by the Issuing
Lender relating to Underlying Letters of Credit shall be Lender Group Expenses for purposes of this Agreement and immediately shall be reimbursable by Borrower to Agent for the account of the Issuing Lender; it being acknowledged and agreed by
Borrower that, as of the Restatement Effective Date, the issuance charge imposed by the prospective Underlying Issuer is .825% per annum times the undrawn amount of each Underlying Letter of Credit, that such issuance charge may be changed from
time to time, and that the Underlying Issuer also imposes a schedule of charges for amendments, extensions, drawings, and renewals. 
 (f) If by reason of (i) any change after the Restatement Effective Date in any applicable law, treaty, rule, or regulation or any change in the interpretation or application thereof by any
Governmental Authority, or (ii) compliance by the Underlying Issuer or the Lender Group with any direction, request, or requirement (irrespective of whether having the force of law) of any Governmental Authority or monetary authority including,
Regulation D of the Federal Reserve Board as from time to time in effect (and any successor thereto): 
 (i) any reserve,
deposit, or similar requirement is or shall be imposed or modified in respect of any Letter of Credit issued hereunder, or 

  
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 (ii) there shall be imposed on the Underlying Issuer or the Lender Group any other
condition regarding any Underlying Letter of Credit or any Letter of Credit issued pursuant hereto, 
 and the result of the foregoing is to
increase, directly or indirectly, the cost to the Lender Group of issuing, making, guaranteeing, or maintaining any Letter of Credit or to reduce the amount receivable in respect thereof by the Lender Group, then, and in any such case, Agent may, at
any time within a reasonable period after the additional cost is incurred or the amount received is reduced, notify Borrower, and Borrower shall pay on demand such amounts as Agent may specify to be necessary to compensate the Lender Group for such
additional cost or reduced receipt, together with interest on such amount from the date of such demand until payment in full thereof at the rate then applicable to Base Rate Loans hereunder. The determination by Agent of any amount due pursuant to
this Section, as set forth in a certificate setting forth the calculation thereof in reasonable detail, shall, in the absence of manifest or demonstrable error, be final and conclusive and binding on all of the parties hereto. 

2.13 LIBOR Option. 
 (a) Interest and Interest Payment Dates. In lieu of having interest charged at the rate based upon the Base Rate, Borrower shall have the option (the “LIBOR Option”) to have
interest on all or a portion of the Advances be charged (whether at the time when made (unless otherwise provided herein), upon conversion from a Base Rate Loan to a LIBOR Rate Loan, or upon continuation of a LIBOR Rate Loan as a LIBOR Rate Loan) at
a rate of interest based upon the LIBOR Rate. Interest on LIBOR Rate Loans shall be payable on the earliest of (i) the last day of the Interest Period applicable thereto, (ii) the date on which all or any portion of the Obligations are
accelerated pursuant to the terms hereof, or (iii) the date on which this Agreement is terminated pursuant to the terms hereof. On the last day of each applicable Interest Period, unless Borrower properly has exercised the LIBOR Option with
respect thereto, the interest rate applicable to such LIBOR Rate Loan automatically shall convert to the rate of interest then applicable to Base Rate Loans of the same type hereunder. At any time that an Event of Default has occurred and is
continuing, Borrower no longer shall have the option to request that Advances bear interest at a rate based upon the LIBOR Rate and Agent shall have the right to convert the interest rate on all outstanding LIBOR Rate Loans to the rate then
applicable to Base Rate Loans hereunder. 
 (b) LIBOR Election. 

(i) Borrower may, at any time and from time to time, so long as no Event of Default has occurred and is continuing, elect to exercise
the LIBOR Option by notifying Agent prior to 11:00 a.m. (California time) at least 3 Business Days prior to the commencement of the proposed Interest Period (the “LIBOR Deadline”). Notice of Borrower’s election of the LIBOR
Option for a permitted portion of the Advances and an Interest Period pursuant to this Section shall be made by delivery to Agent of a LIBOR Notice received by Agent before the LIBOR Deadline, or by telephonic notice received by Agent before the
LIBOR Deadline (to be confirmed by delivery to Agent of a LIBOR Notice received by Agent prior to 5:00 p.m. (California time) on the same day). Promptly upon its receipt of each such LIBOR Notice, Agent shall provide a copy thereof to each of the
affected Lenders. 
 (ii) Each LIBOR Notice shall be irrevocable and binding on Borrower. In connection with each LIBOR Rate
Loan, Borrower shall indemnify, defend, and hold Agent and the Lenders harmless against any loss, cost, or expense incurred by Agent or any Lender as a result of (A) the payment of any principal of any LIBOR Rate Loan other than on the last day
of an Interest Period applicable thereto (including as a result of an Event of Default), (B) the conversion of any LIBOR Rate Loan other than on the last day of the Interest Period applicable thereto, or (C) the failure to borrow, convert,
continue or prepay any LIBOR Rate Loan on the date specified in any LIBOR Notice delivered pursuant hereto (such losses, costs, or expenses, “Funding Losses”). Funding Losses shall, with respect to Agent or any Lender, be deemed to
equal the amount determined by Agent or such Lender to be the excess, if any, of (1) the amount of interest that would have accrued on the principal amount of such LIBOR Rate Loan had such event not occurred, at the


  
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LIBOR Rate that would have been applicable thereto, for the period from the date of such event to the last day of the then current Interest Period therefor (or, in the case of a failure to
borrow, convert, or continue, for the period that would have been the Interest Period therefor), minus (2) the amount of interest that would accrue on such principal amount for such period at the interest rate which Agent or such Lender
would be offered were it to be offered, at the commencement of such period, Dollar deposits of a comparable amount and period in the London interbank market. A certificate of Agent or a Lender delivered to Borrower setting forth any amount or
amounts that Agent or such Lender is entitled to receive pursuant to this Section 2.13 shall be conclusive absent manifest error. 
 (iii) Borrower shall have not more than 5 LIBOR Rate Loans in effect at any given time. Borrower only may exercise the LIBOR Option for LIBOR Rate Loans of at least $1,000,000 and integral
multiples of $500,000 in excess thereof. 
 (c) Conversion. Borrower may convert LIBOR Rate Loans to Base Rate Loans at
any time; provided, however, that in the event that LIBOR Rate Loans are converted or prepaid on any date that is not the last day of the Interest Period applicable thereto, including as a result of any automatic prepayment through the
required application by Agent of proceeds of Borrower’s and its Subsidiaries’ Collections in accordance with Section 2.4(b) or for any other reason, including early termination of the term of this Agreement or acceleration of
all or any portion of the Obligations pursuant to the terms hereof, Borrower shall indemnify, defend, and hold Agent and the Lenders and their Participants harmless against any and all Funding Losses in accordance with Section 2.13
(b)(ii) above. 
 (d) Special Provisions Applicable to LIBOR Rate. 

(i) The LIBOR Rate may be adjusted by Agent with respect to any Lender on a prospective basis to take into account any additional or
increased costs to such Lender of maintaining or obtaining any eurodollar deposits or increased costs, in each case, due to changes in applicable law occurring subsequent to the commencement of the then applicable Interest Period, including changes
in tax laws (except changes of general applicability in corporate income tax laws) and changes in the reserve requirements imposed by the Board of Governors of the Federal Reserve System (or any successor), excluding the Reserve Percentage, which
additional or increased costs would increase the cost of funding or maintaining loans bearing interest at the LIBOR Rate. In any such event, the affected Lender shall give Borrower and Agent notice of such a determination and adjustment and Agent
promptly shall transmit the notice to each other Lender and, upon its receipt of the notice from the affected Lender, Borrower may, by notice to such affected Lender (y) require such Lender to furnish to Borrower a statement setting forth the
basis for adjusting such LIBOR Rate and the method for determining the amount of such adjustment, or (z) repay the LIBOR Rate Loans with respect to which such adjustment is made (together with any amounts due under
Section 2.13(b)(ii)). 
 (ii) In the event that any change in market conditions or any law, regulation, treaty, or
directive, or any change therein or in the interpretation of application thereof, shall at any time after the date hereof, in the reasonable opinion of any Lender, make it unlawful or impractical for such Lender to fund or maintain LIBOR Rate Loans
or to continue such funding or maintaining, or to determine or charge interest rates at the LIBOR Rate, such Lender shall give notice of such changed circumstances to Agent and Borrower and Agent promptly shall transmit the notice to each other
Lender and (y) in the case of any LIBOR Rate Loans of such Lender that are outstanding, the date specified in such Lender’s notice shall be deemed to be the last day of the Interest Period of such LIBOR Rate Loans, and interest upon the
LIBOR Rate Loans of such Lender thereafter shall accrue interest at the rate then applicable to Base Rate Loans, and (z) Borrower shall not be entitled to elect the LIBOR Option until such Lender determines that it would no longer be unlawful
or impractical to do so. 
 (e) No Requirement of Matched Funding. Anything to the contrary contained herein
notwithstanding, neither Agent, nor any Lender, nor any of their Participants, is required actually to acquire 

  
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eurodollar deposits to fund or otherwise match fund any Obligation as to which interest accrues at the LIBOR Rate. The provisions of this Section shall apply as if each Lender or its Participants
had match funded any Obligation as to which interest is accruing at the LIBOR Rate by acquiring eurodollar deposits for each Interest Period in the amount of the LIBOR Rate Loans. 

2.14 Capital Requirements. If, after the date hereof, any Lender determines that (i) the adoption of or change in any
law, rule, regulation or guideline regarding capital requirements for banks or bank holding companies, or any change in the interpretation or application thereof by any Governmental Authority charged with the administration thereof, or
(ii) compliance by such Lender or its parent bank holding company with any guideline, request, or directive of any such entity regarding capital adequacy (whether or not having the force of law), has the effect of reducing the return on such
Lender’s or such holding company’s capital as a consequence of such Lender’s Commitments hereunder to a level below that which such Lender or such holding company could have achieved but for such adoption, change, or compliance
(taking into consideration such Lender’s or such holding company’s then existing policies with respect to capital adequacy and assuming the full utilization of such entity’s capital) by any amount deemed by such Lender to be material,
then such Lender may notify Borrower and Agent thereof. Following receipt of such notice, Borrower agrees to pay such Lender on demand the amount of such reduction of return of capital as and when such reduction is determined, payable within 90 days
after presentation by such Lender of a statement in the amount and setting forth in reasonable detail such Lender’s calculation thereof and the assumptions upon which such calculation was based (which statement shall be deemed true and correct
absent manifest error). In determining such amount, such Lender may use any reasonable averaging and attribution methods. 

2.15 Reduction in Revolver Commitments. 
 (a) Optional by Borrower. The Revolver Commitments shall terminate on the Maturity Date. Subject to the limitations set forth below, Borrower may reduce the Revolver Commitments to an amount not
less than the sum of (i) the Revolver Usage as of such date, plus (ii) the principal amount of all Advances not yet made as to which a request has been given by Borrower under Section 2.3(a), plus (iii) the amount of all
Letters of Credit not yet issued as to which a request has been given by Borrower pursuant to Section 2.12(a). Each such reduction shall be (A) in an amount that is not less than $5,000,000 and (B) made by providing not
less than 10 Business Days prior written notice to Agent and shall be irrevocable. All such reductions shall be completed no later than 90 days after the consummation of a Qualified IPO and shall not exceed $10,000,000 in the aggregate. Once
reduced, the Revolver Commitments may not be increased. Each such reduction of the Revolver Commitments shall reduce the Revolver Commitments of each Lender proportionately in accordance with its Pro Rata Share thereof 

(b) Discretion of Required Lenders. If Borrower or any of its Subsidiaries shall lose, fail to keep in force, suffer the
termination, suspension or revocation of or terminate, or forfeit (i) any contract or contracts with a customer or customers during any period of 60 consecutive days, the effect of which would be the loss of 20% or more of Consolidated
Revenues, as calculated for the 12 month period most recently ended, or (ii) any Material Contract, the Required Lenders shall have the right, in their sole discretion, to reduce the Revolver Commitments by an amount equal to the
aggregate amount of termination/cancellation fees or penalties to be received by Borrower or such Subsidiary pursuant to the affected contract or contracts. In the event of any such reduction, Borrower shall promptly repay Advances to the
extent necessary to reduce the Revolver Usage (including Advances and Letters of Credit that have been requested but not yet funded or issued) to a level at or below the amount of the reduced Revolver Commitments. 

 

	3.	CONDITIONS; TERM OF AGREEMENT. 

 3.1 Conditions Precedent to the Initial Extension of Credit. The obligation of each Lender to make its initial extension of credit provided for hereunder, is subject to the fulfillment, to
the satisfaction of Agent and each Lender of each of the conditions precedent set forth on Schedule 3.1 (the making of such 

  
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initial extension of credit by a Lender being conclusively deemed to be its satisfaction or waiver of the conditions precedent). 

3.2 Conditions Precedent to all Extensions of Credit. The obligation of the Lender Group (or any member thereof) to make
any Advances hereunder (or to extend any other credit hereunder) at any time shall be subject to the following conditions precedent: 
 (a) the representations and warranties of Borrower contained in this Agreement or in the other Loan Documents shall be true and correct in all material respects (except that such materiality qualifier
shall not be applicable to any representations and warranties that already are qualified or modified by materiality in the text thereof) on and as of the date of such extension of credit, as though made on and as of such date (except to the extent
that such representations and warranties relate solely to an earlier date); 
 (b) no Default or Event of Default shall have
occurred and be continuing on the date of such extension of credit, nor shall either result from the making thereof; 
 (c) no
injunction, writ, restraining order, or other order of any nature restricting or prohibiting, directly or indirectly, the extending of such credit shall have been issued and remain in force by any Governmental Authority against Borrower, Agent, or
any Lender; and 
 (d) no Material Adverse Change shall have occurred since September 30, 2010. 

3.3 Term. This Agreement shall continue in full force and effect for a term ending on February 25, 2013 (the
“Maturity Date”). The foregoing notwithstanding, the Lender Group, upon the election of the Required Lenders, shall have the right to terminate its obligations under this Agreement immediately and without notice upon the occurrence
and during the continuation of an Event of Default. 
 3.4 Effect of Termination. On the date of termination of
this Agreement, all Obligations (including contingent reimbursement obligations of Borrower with respect to outstanding Letters of Credit and including all Bank Product Obligations) immediately shall become due and payable without notice or demand
(including (a) either (i) providing cash collateral to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the Letter of Credit Usage, or (ii) causing the original Letters of
Credit to be returned to the Issuing Lender, and (b) providing cash collateral (in an amount determined by Agent as sufficient to satisfy the reasonably estimated credit exposure) to be held by Agent for the benefit of the Bank Product
Providers with respect to the Bank Product Obligations). No termination of this Agreement, however, shall relieve or discharge Borrower or its Subsidiaries of their duties, Obligations, or covenants hereunder or under any other Loan Document and the
Agent’s Liens in the Collateral shall remain in effect until all Obligations (other than unasserted contingent indemnification obligations) have been paid in full and the Lender Group’s obligations to provide additional credit hereunder
have been terminated. When this Agreement has been terminated and all of the Obligations (other than unasserted contingent indemnification obligations) have been paid in full and the Lender Group’s obligations to provide additional credit under
the Loan Documents have been terminated irrevocably, Agent will, at Borrower’s sole expense, execute and deliver any termination statements, lien releases, mortgage releases, re-assignments of trademarks, discharges of security interests, and
other similar discharge or release documents (and, if applicable, in recordable form) as are reasonably necessary to release, as of record, the Agent’s Liens and all notices of security interests and liens previously filed by Agent with respect
to the Obligations. 
 3.5 Early Termination by Borrower. Borrower has the option, at any time upon 30 days prior
written notice to Agent, to terminate this Agreement and terminate the Commitments hereunder by paying to Agent, in cash, the Obligations (including (a) either (i) providing cash collateral to be held by Agent for the benefit of those
Lenders with a Revolver Commitment in an amount equal to 105% of the Letter of Credit Usage, or (ii) causing the original Letters of Credit to be returned to the Issuing Lender, and (b) providing cash


  
 -17-









 
collateral (in an amount determined by Agent as sufficient to satisfy the reasonably estimated credit exposure) to be held by Agent for the benefit of the Bank Product Providers with respect to
the Bank Product Obligations), in full, but excluding unasserted contingent indemnification obligations. If Borrower has sent a notice of termination pursuant to the provisions of this Section, then the Commitments shall terminate and Borrower shall
be obligated to repay the Obligations (including (a) either (i) providing cash collateral to be held by Agent for the benefit of those Lenders with a Revolver Commitment in an amount equal to 105% of the Letter of Credit Usage, or
(ii) causing the original Letters of Credit to be returned to the Issuing Lender, and (b) providing cash collateral (in an amount determined by Agent as sufficient to satisfy the reasonably estimated credit exposure) to be held by Agent
for the benefit of the Bank Product Providers with respect to the Bank Product Obligations, but excluding unasserted contingent indemnification obligations), in full, on the date set forth as the date of termination of this Agreement in such notice.

 3.6 Conditions Subsequent to the Initial Extension of Credit. The obligation of the Lender Group (or any member
thereof) to continue to make Advances (or otherwise extend credit hereunder) is subject to the fulfillment, on or before the date applicable thereto, of each of the conditions subsequent set forth below (the failure by Borrower to so perform or
cause to be performed constituting an Event of Default): 
 (a) Within 60 days after the Restatement Effective Date (or such
longer period as may be agreed to by Agent in its sole discretion), Borrower shall have closed its Deposit Account number [account number] at Union Bank, N.A. and, in replacement thereof, shall have opened an account with Comerica Bank. 

(b) Within 60 days after the Restatement Effective Date (or such longer period as may be agreed to by Agent in its sole discretion),
Agent shall have received a duly executed Control Agreement with respect to the Deposit Account at Comerica Bank referenced in Section 3.6(a). 
 (c) Within 30 days after the Restatement Effective Date (or such longer period as may be agreed to by Agent in its sole discretion), Agent shall have received, pursuant to the Security Agreement, the
stock certificates for ServiceSource International Singapore Pte. Ltd, ServiceSource International Malaysia SDN. BHD. and GlobalSource Maintenance Renewals ULC, together with undated stock powers executed in blank. 

(d) Within 90 days after the Restatement Effective Date (or such longer period as may be agreed to by Agent in its sole discretion),
Agent shall have received a duly executed trademark security agreement and copyright security agreement with respect to the trademark and copyright registered by Borrower in the United States Patent and Trademark Office and the United States
Copyright Office, respectively. 
  

	4.	REPRESENTATIONS AND WARRANTIES. 

 In order to induce the Lender Group to enter into this Agreement, Borrower makes the following representations and warranties to the Lender Group which shall be true, correct, and complete, in all
material respects, as of the date hereof, and shall be true, correct, and complete, in all material respects, as of the Restatement Effective Date and at and as of the date of the making of each Advance (or other extension of credit) made
thereafter, as though made on and as of the date of such Advance (or other extension of credit) (except to the extent that such representations and warranties relate solely to an earlier date) and such representations and warranties shall survive
the execution and delivery of this Agreement: 
 4.1 No Encumbrances. Borrower and its Subsidiaries have good and
indefeasible title to, or a valid leasehold interest in, their personal property assets and good and marketable title to, or a valid leasehold interest in, their Real Property, in each case, free and clear of Liens except for Permitted Liens.


  
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 4.2 [Intentionally Omitted]. 

4.3 [Intentionally Omitted]. 
 4.4 Equipment. Each material item of Equipment of Borrower and its Subsidiaries is used or held for use in their business and is in good working order, ordinary wear and tear and damage by
casualty excepted. 
 4.5 Location of Equipment. The Equipment (other than vehicles or Equipment out for repair)
of Borrower and its Subsidiaries are not stored with a bailee, warehouseman, or similar party and are located only at, or in-transit between, the locations identified on Schedule 4.5 to the Disclosure Letter (as such Schedule may be updated
pursuant to Section 5.9). 
 4.6 [Intentionally Omitted]. 

4.7 Jurisdiction of Organization; Location of Chief Executive Office; Organizational Identification Number; Commercial Tort
Claims. 
 (a) The name of (within the meaning of Section 9-503 of the Code) and jurisdiction of organization of
Borrower and each of its Subsidiaries is set forth on Schedule 4.7(a) to the Disclosure Letter (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 6.5 or
Section 5.16). 
 (b) The chief executive office of Borrower and each of its Subsidiaries is located at the address
indicated on Schedule 4.7(b) to the Disclosure Letter (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 5.9 or Section 5.16). 

(c) Borrower’s and each of its Subsidiaries’ tax identification numbers and organizational identification numbers, if any, are
identified on Schedule 4.7(c) to the Disclosure Letter (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 6.5 or Section 5.16). 

(d) As of the Restatement Effective Date, Borrower and its Subsidiaries do not hold any commercial tort claims, except as set forth on
Schedule 4.7(d) to the Disclosure Letter. 
 4.8 Due Organization and Qualification; Subsidiaries.

 (a) Borrower is duly organized and existing and in good standing under the laws of the jurisdiction of its organization and
qualified to do business in any state where the failure to be so qualified reasonably could be expected to result in a Material Adverse Change. 
 (b) Set forth on Schedule 4.8(b) to the Disclosure Letter (as such Schedule may be updated from time to time to reflect changes permitted to be made under Section 6.3), is a complete
and accurate description of the authorized capital Stock of Borrower, by class, and, as of the Restatement Effective Date, a description of the number of shares of each such class that are issued and outstanding. Other than as described on
Schedule 4.8(b) to the Disclosure Letter, as of January 31, 2011, there are no subscriptions, options, warrants, or calls relating to any shares of Borrower’s capital Stock, including any right of conversion or exchange under any
outstanding security or other instrument. As of the Restatement Effective Date, Borrower is not subject to any obligation (contingent or otherwise) to repurchase or otherwise acquire or retire any shares of its capital Stock or any security
convertible into or exchangeable for any of its capital Stock. 

  
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 (c) Set forth on Schedule 4.8(c) to the Disclosure Letter (as such Schedule may be
updated from time to time to reflect changes permitted to be made under Section 5.16), is a complete and accurate list of Borrower’s direct and indirect Subsidiaries, showing: (i) the jurisdiction of their organization,
(ii) the number of shares of each class of common and preferred Stock authorized for each of such Subsidiaries, and (iii) the number and the percentage of the outstanding shares of each such class owned directly or indirectly by Borrower.
All of the outstanding capital Stock of each such Subsidiary has been validly issued and is fully paid and non-assessable. 

(d) Except as set forth on Schedule 4.8(c) to the Disclosure Letter, there are no subscriptions, options, warrants, or calls
relating to any shares of Borrower’s Subsidiaries’ capital Stock, including any right of conversion or exchange under any outstanding security or other instrument. Neither Borrower nor any of its Subsidiaries is subject to any obligation
(contingent or otherwise) to repurchase or otherwise acquire or retire any shares of Borrower’s Subsidiaries’ capital Stock or any security convertible into or exchangeable for any such capital Stock. 

4.9 Due Authorization; No Conflict. 
 (a) The execution, delivery, and performance by Borrower of this Agreement and the Loan Documents to which it is a party have been duly authorized by all necessary action on the part of Borrower.

 (b) The execution, delivery, and performance by Borrower of this Agreement and the other Loan Documents to which it is a
party do not and will not (i) violate any provision of federal, state, or local law or regulation applicable to Borrower, the Governing Documents of Borrower, or any order, judgment, or decree of any court or other Governmental Authority
binding on Borrower, (ii) conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under any material contractual obligation of Borrower, (iii) result in or require the creation or imposition
of any Lien of any nature whatsoever upon any properties or assets of Borrower, other than Permitted Liens, or (iv) require any approval of Borrower’s interestholders or any approval or consent of any Person under any material contractual
obligation of Borrower, other than consents or approvals that have been obtained and that are still in force and effect. 
 (c)
Other than the filing of financing statements and other filings or actions necessary to perfect Liens granted to Agent in the Collateral, the execution, delivery, and performance by Borrower of this Agreement and the other Loan Documents to which
Borrower is a party do not and will not require any registration with, consent, or approval of, or notice to, or other action with or by, any Governmental Authority, other than consents or approvals that have been obtained and that are still in
force and effect. 
 (d) This Agreement and the other Loan Documents to which Borrower is a party, and all other documents
contemplated hereby and thereby, when executed and delivered by Borrower will be the legally valid and binding obligations of Borrower, enforceable against Borrower in accordance with their respective terms, except as enforcement may be limited by
equitable principles or by bankruptcy, insolvency, reorganization, moratorium, or similar laws relating to or limiting creditors’ rights generally. 
 (e) The Agent’s Liens are validly created, perfected (other than (i) in respect of motor vehicles and (ii) any Deposit Accounts and Securities Accounts not subject to a Control Agreement as
permitted by Section 6.12), and first priority Liens, subject only to Permitted Liens. 
 (f) The execution,
delivery, and performance by each Guarantor of the Loan Documents to which it is a party have been duly authorized by all necessary action on the part of such Guarantor. 
 (g) The execution, delivery, and performance by each Guarantor of the Loan Documents to which it is a party do not and will not (i) violate any provision of federal, state, or local law or regulation


  
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applicable to such Guarantor, the Governing Documents of such Guarantor, or any order, judgment, or decree of any court or other Governmental Authority binding on such Guarantor,
(ii) conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under any material contractual obligation of such Guarantor, (iii) result in or require the creation or imposition of any Lien of
any nature whatsoever upon any properties or assets of such Guarantor, other than Permitted Liens, or (iv) require any approval of such Guarantor’s interestholders or any approval or consent of any Person under any material contractual
obligation of such Guarantor, other than consents or approvals that have been obtained and that are still in force and effect. 

(h) Other than the filing of financing statements and other filings or actions necessary to perfect Liens granted to Agent in the
Collateral, the execution, delivery, and performance by each Guarantor of the Loan Documents to which such Guarantor is a party do not and will not require any registration with, consent, or approval of, or notice to, or other action with or by, any
Governmental Authority, other than consents or approvals that have been obtained and that are still in force and effect. 
 (i)
The Loan Documents to which each Guarantor is a party, and all other documents contemplated hereby and thereby, when executed and delivered by such Guarantor will be the legally valid and binding obligations of such Guarantor, enforceable against
such Guarantor in accordance with their respective terms, except as enforcement may be limited by equitable principles or by bankruptcy, insolvency, reorganization, moratorium, or similar laws relating to or limiting creditors’ rights
generally. 
 4.10 Litigation. Other than those matters disclosed on Schedule 4.10 to the Disclosure Letter
and other than matters arising after the Restatement Effective Date that reasonably could not be expected to result in a Material Adverse Change, there are no actions, suits, or proceedings pending or, to the best knowledge of Borrower, threatened
against Borrower or any of its Subsidiaries. 
 4.11 No Material Adverse Change. All financial statements relating
to Borrower and its Subsidiaries that have been delivered by Borrower to the Lender Group have been prepared in accordance with GAAP (except, in the case of unaudited financial statements, for the lack of footnotes and being subject to year-end
audit adjustments) and present fairly in all material respects, Borrower’s and its Subsidiaries’ financial condition as of the date thereof and results of operations for the period then ended. There has not been a Material Adverse Change
with respect to Borrower and its Subsidiaries since September 30, 2010. 
 4.12 Fraudulent Transfer.

 (a) Each of Borrower and each of its Subsidiaries is Solvent. 

(b) No transfer of property is being made by Borrower or its Subsidiaries and no obligation is being incurred by Borrower or its
Subsidiaries in connection with the transactions contemplated by this Agreement or the other Loan Documents with the intent to hinder, delay, or defraud either present or future creditors of Borrower or its Subsidiaries. 

4.13 Employee Benefits. None of Borrower, any of its Subsidiaries, or any of their ERISA Affiliates maintains or
contributes to any Benefit Plan. 
 4.14 Environmental Condition. Except as set forth on Schedule 4.14 to
the Disclosure Letter, (a) to Borrower’s knowledge, none of Borrower’s or its Subsidiaries’ properties or assets has ever been used by Borrower, its Subsidiaries, or by previous owners or operators in the disposal of, or to
produce, store, handle, treat, release, or transport, any Hazardous Materials, where such use, production, storage, handling, treatment, release or transport was in violation, in any material respect, of any applicable Environmental Law, (b) to
Borrower’s knowledge, none of Borrower’s or its Subsidiaries’ properties or assets has ever been designated or identified in any manner pursuant to any environmental protection statute as a Hazardous Materials disposal


  
 -21-









 
site, (c) neither Borrower nor any of its Subsidiaries has received notice that a Lien arising under any Environmental Law has attached to any revenues or to any Real Property owned or
operated by Borrower or its Subsidiaries, and (d) neither Borrower nor its Subsidiaries has received a summons, citation, notice, or directive from the United States Environmental Protection Agency or any other federal or state governmental
agency concerning any action or omission by Borrower or its Subsidiaries resulting in the releasing or disposing of Hazardous Materials into the environment. 
 4.15 Intellectual Property. Borrower and its Subsidiaries own, or hold licenses in, all trademarks, trade names, copyrights, patents, patent rights, and licenses that are necessary to the
conduct of its business as currently conducted, and attached to the Disclosure Letter as Schedule 4.15 (as updated from time to time) is a true, correct, and complete listing of all material patents, patent applications, trademarks, trademark
applications, copyrights, and copyright registrations as to which Borrower or one of its Subsidiaries is the owner or is an exclusive licensee; provided, however, that Borrower may amend such Schedule 4.15 to add additional
property so long as such amendment occurs by written notice to Agent not less than 30 days after the date on which Borrower or any Subsidiary of Borrower acquires any such property after the Restatement Effective Date; provided,
further, however, that at any time that 20% or more of Consolidated Revenues arises from the sale or licensing of software during any fiscal quarter of Borrower, the foregoing notice to Agent, from and after the end of such quarter,
shall be provided 10 days before the date on which any such property is acquired. 
 4.16 Leases. Borrower and its
Subsidiaries enjoy peaceful and undisturbed possession under all leases material to their business and to which they are parties or under which they are operating, and all of such material leases are valid and subsisting and no material default by
Borrower or its Subsidiaries exists under any of them. 
 4.17 Deposit Accounts and Securities Accounts. Set forth
on Schedule 4.17 to the Disclosure Letter (as such Schedule may be updated from time to time to reflect changes permitted under Section 6.12) is a listing of all of Borrower’s and its Subsidiaries’ Deposit Accounts and
Securities Accounts, including, with respect to each bank or securities intermediary (a) the name and address of such Person, and (b) the account numbers of the Deposit Accounts or Securities Accounts maintained with such Person.

 4.18 Complete Disclosure. All factual information (taken as a whole) furnished by or on behalf of Borrower or
its Subsidiaries in writing to Agent or any Lender (including all information contained in the Schedules hereto or in the Disclosure Letter or other Loan Documents) for purposes of or in connection with this Agreement, the other Loan Documents, or
any transaction contemplated herein or therein is, and all other such factual information (taken as a whole) hereafter furnished by or on behalf of Borrower or its Subsidiaries in writing to Agent or any Lender for purposes of or in connection with
this Agreement, the other Loan Documents or any transaction contemplated herein or therein will be, true and accurate, in all material respects, on the date as of which such information is dated or certified and not incomplete by omitting to state
any fact necessary to make such information (taken as a whole) not misleading in any material respect at such time in light of the circumstances under which such information was provided. On the date on which any Projections are delivered to Agent,
such Projections represent Borrower’s good faith estimate of its and its Subsidiaries future performance for the periods covered thereby based upon assumptions believed by Borrower to be reasonable at the time of the delivery thereof to Agent
(it being understood that such projections and forecasts are subject to uncertainties and contingencies, many of which are beyond the control of Borrower and its Subsidiaries and no assurances can be given that such projections or forecasts will be
realized). 
 4.19 Indebtedness. Set forth on Schedule 4.19 to the Disclosure Letter is a true and complete
list of all Indebtedness of Borrower and its Subsidiaries outstanding immediately prior to the Restatement Effective Date that is to remain outstanding after the Restatement Effective Date and such Schedule accurately sets forth the aggregate
principal amount of such Indebtedness and the principal terms thereof. 

  
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 4.20 Patriot Act. To the extent applicable, each Loan Party is in compliance,
in all material respects, with the (a) Trading with the Enemy Act, as amended, and each of the foreign assets control regulations of the Untied States Treasury Department (31 CFR, Subtitle B, Chapter V, as amended) and any other enabling
legislation or executive order relating thereto, and (b) Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA Patriot Act of 2001) (Title 111 of Pub. L. 107-56 (signed into law
October 26, 2001)) (the “Act”). No part of the proceeds of the loans made hereunder will be used, directly or indirectly, for any payments to any governmental official or employee, political party, official of a political
party, candidate for political office, or anyone else acting in an official capacity, in order to obtain, retain or direct business or obtain any improper advantage, in violation of the United States Foreign Corrupt Practices Act of 1977, as
amended. 
  

	5.	AFFIRMATIVE COVENANTS. 


Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of the Obligations (other than
unasserted contingent indemnification obligations), Borrower shall and shall cause each of its Subsidiaries to do all of the following: 
 5.1 Accounting System. Maintain a system of accounting that enables Borrower to produce financial statements in accordance with GAAP and maintain records pertaining to the Collateral that
contain information as from time to time reasonably may be requested by Agent. Borrower agrees not to change in any material way its accounting practices that are in effect as of the Restatement Effective Date without obtaining the prior written
consent of Agent. Borrower also shall keep a reporting system that shows all additions, sales, claims, returns, and allowances with respect to its and its Subsidiaries’ sales. 

5.2 Collateral Reporting. Provide Agent (and if so requested by Agent, with copies for each Lender) with each of the
reports set forth on Schedule 5.2 at the times specified therein. 
 5.3 Financial Statements, Reports,
Certificates. Deliver to Agent, with copies to each Lender, each of the financial statements, reports, or other items set forth on Schedule 5.3 at the times specified therein. In addition, Borrower agrees that no Subsidiary of
Borrower will have a fiscal year different from that of Borrower. 
 5.4 Guarantor Reports. Cause each Guarantor
to deliver its annual financial statements at the time when Borrower provides its audited financial statements to Agent, but only to the extent such Guarantor’s financial statements are not consolidated with Borrower’s financial
statements. 
 5.5 Inspection. Permit Agent, each Lender, and each of their duly authorized representatives or
agents to visit any of its properties and inspect any of its assets or books and records, to examine and make copies of its books and records, and to discuss its affairs, finances, and accounts with, and to be advised as to the same by, its officers
and employees at such reasonable times and intervals as Agent or any such Lender may designate and, so long as no Default or Event of Default exists, with reasonable prior notice to Borrower. 

5.6 Maintenance of Properties. Maintain and preserve all of its properties which are necessary or useful in the proper
conduct of its business in good working order and condition, ordinary wear, tear, and casualty excepted (and except where the failure to do so could not be expected to result in a Material Adverse Change), and comply at all times with the provisions
of all material leases to which it is a party as lessee, so as to prevent any loss or forfeiture thereof or thereunder. 
 5.7
Taxes. Cause all assessments and taxes, whether real, personal, or otherwise, due or payable by, or imposed, levied, or assessed against Borrower, its Subsidiaries, or any of their respective assets to be paid in full, before
delinquency or before the expiration of any extension period, except to the extent that the validity of such assessment or tax shall be the subject of a Permitted Protest. Borrower will and will cause its


  
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Subsidiaries to make timely payment or deposit of all tax payments and withholding taxes required of it and them by applicable laws, including those laws concerning F.I.C.A., F.U.T.A., state
disability, and local, state, and federal income taxes, and will, upon request, furnish Agent with proof satisfactory to Agent indicating that Borrower and its Subsidiaries have made such payments or deposits. 

5.8 Insurance. 
 (a) At Borrower’s expense, maintain insurance respecting its and its Subsidiaries’ assets wherever located, covering loss or damage by fire, theft, explosion, and all other hazards and risks as
ordinarily are insured against by other Persons engaged in the same or similar businesses. Borrower also shall maintain business interruption, public liability, and product liability insurance, as well as insurance against larceny, embezzlement, and
criminal misappropriation. All such policies of insurance shall be in such amounts and with such insurance companies as are reasonably satisfactory to Agent. Borrower shall deliver copies of all such policies to Agent with an endorsement naming
Agent as the sole loss payee (under a satisfactory lender’s loss payable endorsement) or additional insured, as appropriate. Each policy of insurance or endorsement shall contain a clause requiring the insurer to give not less than 30 days
prior written notice to Agent in the event of cancellation of the policy for any reason whatsoever. 
 (b) Borrower shall give
Agent prompt notice of any loss exceeding $1,000,000 covered by such insurance. So long as no Event of Default has occurred and is continuing, Borrower shall have the exclusive right to adjust any losses payable under any such insurance policies
which are less than $1,000,000. Following the occurrence and during the continuation of an Event of Default, or in the case of any losses payable under such insurance exceeding $1,000,000, Agent shall have the exclusive right to adjust any losses
payable under any such insurance policies, without any liability to Borrower whatsoever in respect of such adjustments. 
 5.9
Location of Equipment. Keep Borrower’s and its Subsidiaries’ Equipment (other than vehicles and Equipment out for repair) only at the locations identified on Schedule 4.5 to the Disclosure Letter and their chief
executive offices only at the locations identified on Schedule 4.7(b) to the Disclosure Letter; provided, however, that Borrower may amend Schedule 4.5 to the Disclosure Letter or Schedule 4.7(b) to the Disclosure
Letter so long as such amendment occurs by written notice to Agent not less than 15 days prior to the date on which such Equipment is moved to such new location or such chief executive office is relocated, so long as such new location is within the
continental United States, and so long as, at the time of such written notification, Borrower provides Agent a Collateral Access Agreement with respect thereto. 
 5.10 Compliance with Laws. Comply with the requirements of all applicable laws, rules, regulations, and orders of any Governmental Authority, other than laws, rules, regulations, and orders
the non-compliance with which, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Change. 
 5.11 Leases. Pay when due all rents and other amounts payable under any material leases to which Borrower or any of its Subsidiaries is a party or by which Borrower’s or any such
Subsidiaries’ properties and assets are bound, unless such payments are the subject of a Permitted Protest. 
 5.12
Existence. At all times preserve and keep in full force and effect Borrower’s and its Subsidiaries, valid existence and good standing and, except as could not reasonably be expected to result in a Material Adverse Change, any
rights, franchises, permits, licenses, accreditations, authorizations, or other approvals material to their businesses. 
 5.13
Environmental. 

  
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 (a) Keep any property either owned or operated by Borrower or its Subsidiaries free of any
Environmental Liens or post bonds or other financial assurances sufficient to satisfy the obligations or liability evidenced by such Environmental Liens, (b) comply, in all material respects, with Environmental Laws and provide to Agent
documentation of such compliance which Agent reasonably requests, (c) promptly notify Agent of any release of a Hazardous Material in any reportable quantity from or onto property owned or operated by Borrower or its Subsidiaries and take any
Remedial Actions required to abate said release or otherwise to come into compliance with applicable Environmental Law, and (d) promptly, but in any event within 5 days of its receipt thereof, provide Agent with written notice of any of the
following: (i) notice that an Environmental Lien has been filed against any of the real or personal property of Borrower or its Subsidiaries, (ii) commencement of any Environmental Action or notice that an Environmental Action will be
filed against Borrower or its Subsidiaries, and (iii) notice of a violation, citation, or other administrative order which reasonably could be expected to result in a Material Adverse Change. 

5.14 Disclosure Updates. Promptly and in no event later than 5 Business Days after obtaining knowledge thereof, notify
Agent if any written information, exhibit, or report furnished to the Lender Group contained, at the time it was furnished, any untrue statement of a material fact or omitted to state any material fact necessary to make the statements contained
therein not misleading in light of the circumstances in which made. The foregoing to the contrary notwithstanding, any notification pursuant to the foregoing provision will not cure or remedy the effect of the prior untrue statement of a material
fact or omission of any material fact nor shall any such notification have the effect of amending or modifying this Agreement or any of the Schedules hereto or the Schedules to the Disclosure Letter or any other Loan Document. 

5.15 Control Agreements. Subject to Section 6.12, take all reasonable steps in order for Agent to obtain
control in accordance with Sections 8-106, 9-104, 9-105, 9-106, and 9-107 of the Code with respect to (subject to the proviso contained in Section 6.12) all of the Securities Accounts, Deposit Accounts, electronic chattel paper,
investment property, and letter-of-credit rights of Borrower or any Guarantor. 
 5.16 Formation of Subsidiaries.
Within 30 days after the time that Borrower or any Guarantor forms any direct or indirect Subsidiary or acquires any direct or indirect Domestic Subsidiary after the Restatement Effective Date, Borrower or such Guarantor shall (a) cause such
new Subsidiary to provide to Agent a joinder to the Guaranty and the Security Agreement, together with such other security documents (including Mortgages with respect to any Real Property of such new Subsidiary), as well as appropriate financing
statements (and with respect to all property subject to a Mortgage, fixture filings), all in form and substance satisfactory to Agent (including being sufficient to grant Agent a first priority Lien (subject to Permitted Liens) in and to the assets
of such newly formed or acquired Subsidiary), (b) provide to Agent a pledge agreement (or an addendum to the Security Agreement) and appropriate certificates and powers or financing statements, hypothecating all of the direct or beneficial
ownership interest in such new Subsidiary, in form and substance satisfactory to Agent, and (c) provide to Agent all other documentation, including one or more opinions of counsel satisfactory to Agent, which in its opinion is appropriate with
respect to the execution and delivery of the applicable documentation referred to above (including policies of title insurance or other documentation with respect to all property subject to a Mortgage). Any document, agreement, or instrument
executed or issued pursuant to this Section 5.16 shall be a Loan Document. 
 5.17 Further Assurances.
At any time upon the request of Agent, Borrower shall execute or deliver to Agent, and shall cause its Subsidiaries to execute or deliver to Agent, any and all financing statements, fixture filings, security agreements, pledges, assignments,
endorsements of certificates of title, mortgages, deeds of trust, opinions of counsel, and all other documents (collectively, the “Additional Documents”) that Agent may request in form and substance reasonably satisfactory to Agent,
to create, perfect, and continue perfected or to better perfect the Agent’s Liens in all of the properties and assets of Borrower and its Subsidiaries (whether now owned or hereafter arising or acquired, tangible or intangible, real or
personal), to create and perfect Liens in favor of Agent in any Real Property acquired by Borrower or its Subsidiaries after the Restatement Effective Date, and in order to fully consummate all of the transactions contemplated


  
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hereby and under the other Loan Documents. To the maximum extent permitted by applicable law, Borrower authorizes Agent to execute any such Additional Documents in Borrower’s or its
Subsidiary’s name, as applicable, and authorizes Agent to file such executed Additional Documents in any appropriate filing office. 
  

	6.	NEGATIVE COVENANTS. 


Borrower covenants and agrees that, until termination of all of the Commitments and payment in full of the Obligations (other than
unasserted contingent indemnification obligations), Borrower will not and will not permit any of its Subsidiaries to do any of the following: 
 6.1 Indebtedness. Create, incur, assume, suffer to exist, guarantee, or otherwise become or remain, directly or indirectly, liable with respect to any Indebtedness, except: 

(a) Indebtedness evidenced by this Agreement and the other Loan Documents, together with Indebtedness owed to Underlying Issuers with
respect to Underlying Letters of Credit, 
 (b) Indebtedness set forth on Schedule 4.19 to the Disclosure Letter and any
Refinancing Indebtedness in respect of such Indebtedness, 
 (c) Permitted Purchase Money Indebtedness and any Refinancing
Indebtedness in respect of such Indebtedness, 
 (d) endorsement of instruments or other payment items for deposit, 

(e) Indebtedness composing Permitted Investments, 
 (f) guaranties by Borrower of Indebtedness of a Guarantor or guaranties by a Subsidiary of Borrower of Indebtedness of Borrower or a Guarantor with respect, in each case, to Indebtedness otherwise
permitted to be incurred pursuant to this Section 6.1, 
 (g) Indebtedness of any Guarantor to Borrower or to any other
Guarantor, or of Borrower to any Guarantor; provided, (i) all such Indebtedness shall be evidenced by promissory notes and all such notes shall be subject to a Lien pursuant to the Security Agreement, (ii) all such Indebtedness
shall be unsecured and subordinated in right of payment to the payment in full of the Obligations pursuant to the terms of the Intercompany Subordination Agreement, and (iii) any payment by any such Guarantor under any Guaranty shall result in
a pro tanto reduction of the amount of any Indebtedness owed by such Guarantor to Borrower or to any of its Subsidiaries for whose benefit such payment is made, 
 (h) Other Indebtedness of Borrower and its Subsidiaries which is unsecured and subordinated to the Obligations in a manner satisfactory to Agent in an aggregate amount not to exceed at any time
$1,000,000; and 
 (i) obligations owing under Hedge Agreements entered into in the ordinary course of business. 

6.2 Liens. Create, incur, assume, or suffer to exist, directly or indirectly, any Lien on or with respect to any of its
assets, of any kind, whether now owned or hereafter acquired, or any income or profits therefrom, except for Permitted Liens. 

6.3 Restrictions on Fundamental Changes. 

  
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 (a) Other than in connection with a Permitted Acquisition or the Permitted Fundamental
Change, enter into (provided that Borrower or any of its Subsidiaries may enter into any merger, consolidation, reorganization, or recapitalization, or reclassification of its Stock, if Borrower or such Subsdiary has disclosed to the other Persons
party to the transaction any required consent of Agent and the Lenders hereunder) or consummate any merger, consolidation, reorganization, or recapitalization, or reclassify its Stock, 

(b) Liquidate, wind up, or dissolve itself (or suffer any liquidation or dissolution), or 

(c) Suspend or go out of a substantial portion of its or their business; 

provided that none of the foregoing restrictions shall apply to any Subsidiary of Borrower so long as (i) the occurrence of
any such action or circumstance described above could not reasonably be expected to result in a Material Adverse Change, (ii) such Subsidiary is not a Guarantor or a Pledged Subsidiary, and (iii) no Event of Default exists at the time of
the consummation of such transaction. Notwithstanding anything to the contrary herein, Subsidiaries of Borrower may merge with and into Borrower or any Guarantor. 
 6.4 Disposal of Assets. Other than Permitted Dispositions, convey, sell, lease, license, assign, transfer, or otherwise dispose of (or enter into an agreement to convey, sell, lease,
license, assign, transfer, or otherwise dispose of; provided that Borrower or any of its Subsidiaries may enter into such an agreement if it has disclosed to the other Persons party to the subject transaction any required consent of the
Lender Group hereunder) any of Borrower’s or its Subsidiaries’ assets. 
 6.5 Change Name. Other than as
disclosed to Agent in connection with the Permitted Fundamental Change, change Borrower’s or any of its Subsidiaries’ name, organizational identification number, state of organization or organizational identity; provided,
however, that Borrower or any of its Subsidiaries may change their names upon at least 15 days prior written notice to Agent of such change and so long as, at the time of such written notification, Borrower or its Subsidiary provides any
financing statements necessary to perfect and continue perfected the Agent’s Liens. 
 6.6 Nature of Business.
Engage in any business other than (a) the business engaged in by Borrower and its Subsidiaries as of the Restatement Effective Date and similar or related businesses and (b) such other lines of business as may be consented to by the
Required Lenders. 
 6.7 Prepayments and Amendments. Except in connection with Refinancing Indebtedness permitted
by Section 6.1, 
 (a) optionally prepay, redeem, defease, purchase, or otherwise acquire any Indebtedness of
Borrower or its Subsidiaries, other than payment of the Obligations in accordance with this Agreement and payment of intercompany loans (but subject to the terms of the Intercompany Subordination Agreement), 

(b) make any payment on account of Indebtedness that has been contractually subordinated in right of payment if such payment is not
permitted at such time under the subordination terms and conditions, or 
 (c) directly or indirectly, amend, modify, alter,
increase, or change any of the terms or conditions of any agreement, instrument, document, indenture, or other writing evidencing or concerning Indebtedness permitted under Section 6.1(b) or (c). 

6.8 Change of Control. Cause, permit, or suffer, directly or indirectly, any Change of Control. 

6.9 [Intentionally Omitted]. 

  
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 6.10 Distributions. Make any distribution or declare or pay any dividends (in
cash or other property, other than in common Stock) on, or purchase, acquire, redeem, or retire any of Borrower’s Stock, of any class, whether now or hereafter outstanding; provided that so long as it is permitted by law and so long as
no Event of Default has occurred and is continuing immediately prior to or after giving effect to any such distribution: 
 (a)
Borrower may make distributions to its members pursuant to Article XI Section 11.02 of Borrower’s Limited Liability Company Agreement, as amended from time to time, on account of tax obligations of such members; 

(b) At any time prior to the consummation of a Qualified IPO, Borrower may make an additional distribution to its members one time during
any 12 month period if (i) EBITDA of Borrower and its Subsidiaries for the most recently ended 12 month period was at least $18,500,000, (ii) the financial results of Borrower and its Subsidiaries for the most recently ended 12 month
period have been reviewed by a Nationally Recognized Accounting Firm and include at least some portion of an audited year by such firm, and (iii) Borrower has at least $5,000,000 of Excess Availability and Qualified Cash after giving effect to
such distribution; 
 (c) Borrower may make distributions to former employees, officers, or directors of Borrower (or any
spouses, ex-spouses, or estates of any of the foregoing) on account of repurchases of Stock of Borrower held by such Persons, provided, however, that the aggregate amount of such repurchases made by Borrower during the term of this
Agreement does not exceed $500,000 in the aggregate; 
 (d) Borrower may make distributions to former employees, officers, or
directors of Borrower (or any spouses, ex-spouses, or estates of any of the foregoing), solely in the form of forgiveness of Indebtedness of any such Person owing to Borrower on account of purchases of the Stock of Borrower held by such Persons;
provided that such Indebtedness was incurred by such Persons solely to acquire Stock of Borrower; 
 (e) Borrower may
effect the Permitted Fundamental Change; 
 (f) Borrower may issue common Stock in connection the exercise or conversion of
securities exercisable for or convertible into Borrower’s Stock; and 
 (g) Borrower may pay cash in lieu of fractional
shares in connection with any stock dividend or split or combination of Borrower’s Stock or upon the exercise or conversion of securities exercisable for or convertible into Borrower’s Stock. 

6.11 Accounting Methods. Modify or change its fiscal year or its method of accounting (other than as may be required to
conform to GAAP) or enter into, modify, or terminate any agreement currently existing, or at any time hereafter entered into with any third party accounting firm or service bureau for the preparation or storage of Borrower’s or its
Subsidiaries’ accounting records without said accounting firm or service bureau agreeing to provide Agent information regarding Borrower’s and its Subsidiaries’ financial condition. 

6.12 Investments. Except for Permitted Investments, directly or indirectly, make or acquire any Investment;
provided, however, that (a) Borrower and its Domestic Subsidiaries shall not have Permitted Investments (other than in the Cash Management Accounts) in Deposit Accounts or Securities Accounts in an aggregate amount in excess of
$10,000 at any one time unless Borrower or its Domestic Subsidiaries, as applicable, and the applicable securities intermediary or bank have entered into Control Agreements governing such Permitted Investments in order to perfect (and further
establish) the Agent’s Liens in such Permitted Investments and (b) Borrower’s Foreign Subsidiaries shall not have Permitted Investments in Deposit Accounts 

  
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or Securities Accounts in an aggregate amount in excess of $5,000,000 at any one time. Subject to clause (a) in the foregoing proviso, Borrower shall not and shall not permit its Domestic
Subsidiaries to establish or maintain any Deposit Account or Securities Account unless Agent shall have received a Control Agreement in respect of such Deposit Account or Securities Account. 

6.13 Transactions with Affiliates. Directly or indirectly enter into or permit to exist any transaction with any Affiliate
of Borrower or any of its Subsidiaries except for: 
 (a) transactions (other the payment of management, consulting, monitoring,
or advisory fees) between Borrower or its Subsidiaries, on the one hand, and any Affiliate of Borrower or its Subsidiaries, on the other hand, so long as such transactions (i) are upon fair and reasonable terms, (ii) are fully disclosed to
Agent if they involve one or more payments by Borrower or its Subsidiaries in excess of $50,000 for any single transaction or series of transactions, and (iii) are no less favorable to Borrower or its Subsidiaries, as applicable, than would be
obtained in an arm’s length transaction with a non-Affiliate; 
 (b) the payment of reasonable fees, compensation, or
employee benefit arrangements to, and any indemnity provided for the benefit of, outside directors of Borrower in the ordinary course of business and consistent with industry practice; 

(c) the payment of compensation to officers and other employees of Borrower and its Subsidiaries in the ordinary course of business and
consistent with industry practice; 
 (d) transactions between Borrower and any Guarantor; 

(e) transactions permitted by Section 6.1, Section 6.3, Section 6.4, Section 6.7, or
Section 6.10 or Permitted Investments; and 
 (f) service, cost-sharing, subscription and management agreements
entered into between or among Borrower or any Subsidiary in the ordinary course of business so long as such agreements are fully disclosed to Agent. 
 6.14 Use of Proceeds. Use the proceeds of the Advances for any purpose other than (a) on the Restatement Effective Date, to repay the term loan under the Existing Credit Agreement and
pay transactional fees, costs, and expenses incurred in connection with this Agreement, the other Loan Documents, and the transactions contemplated hereby and thereby, and (b) thereafter, consistent with the terms and conditions hereof, for its
working capital and general corporate purposes. 
 6.15 Equipment with Bailees. Except as permitted by
Section 5.9, Store the Equipment of Borrower or its Subsidiaries at any time now or hereafter with a bailee, warehouseman, or similar party. 
 6.16 Financial Covenants. 
 (a) Fixed Charge Coverage Ratio.
Have a Fixed Charge Coverage Ratio, measured on a fiscal quarter-end basis, less than the required amount set forth in the following table for the applicable period set forth opposite thereto: 

 

			
	 Applicable Ratio
	 	 Applicable Period

		
	1.00:1.00	 	 For the 12 month period
 ending December 31, 2011



  
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	1.25:1.00	 	 For the 12 month period
 ending March 31, 2012

		
	1.50:1.00	 	 For the 12 month periods
 ending June 30, 2012
 and the 12 month period ending at the end of

each quarter thereafter


 (b) Leverage Ratio. Have a Leverage Ratio, measured on a fiscal quarter-end basis, more than the applicable ratio set forth in the following table for the applicable period set forth opposite
thereto. 
  

			
	 Applicable Ratio
	 	 Applicable Period

		
	 2.50:1.00
	 	 For the 12 month period
 ending March 31, 2011

		
	 2.50:1.00
	 	 For the 12 month period
 ending June 30, 2011

		
	 2.50:1.00
	 	 For the 12 month period
 ending September 30, 2011

		
	 2.50:1.00
	 	 For the 12 month period
 ending December 31, 2011

		
	 1.50:1.00
	 	 For the 12 month period
 ending March 31, 2012
 and the 12 month period ending at the end of

each quarter thereafter


 (c) Liquidity Ratio. Have a Liquidity Ratio, measured on a monthly basis, less than the required amount set forth in the following table for the applicable date set forth opposite thereto:

  

			
	 Applicable Ratio
	 	 Applicable Date

		
	1.25:1.00	 	 As of the last day of each month from February 28, 2011

through December 31, 2011

		
	1.50:1.00	 	 As of January 31, 2012 and as of the last day of each month

thereafter


 6.17 Certain Calculations. With respect to any period during which a Permitted Acquisition or a Permitted Disposition has occurred (each, a “Subject Transaction”), for
purposes of determining compliance with the financial covenants set forth in Section 6.16, EBITDA and the components of Fixed Charges shall be calculated with respect to such period on a pro forma basis (including pro forma adjustments
arising out of events which are directly attributable to a specific transaction, are factually supportable and are expected to 

  
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have a continuing impact, in each case determined on a basis consistent with Article 11 of Regulation S-X promulgated under the Securities Act and as interpreted by the staff of the SEC) using
the historical audited financial statements of any business so acquired or to be acquired or sold or to be sold and the consolidated financial statements of Borrower and its Subsidiaries shall be reformulated as if such Subject Transaction, and any
Indebtedness incurred or repaid in connection therewith, had been consummated or incurred or repaid at the beginning of such period (and assuming that such Indebtedness bears interest during any portion of the applicable measurement period prior to
the relevant acquisition at the weighted average of the interest rates applicable to outstanding loans incurred during such period). 
  

	7.	EVENTS OF DEFAULT. 

 Any
one or more of the following events shall constitute an event of default (each, an “Event of Default”) under this Agreement: 
 7.1 If Borrower fails to pay when due and payable, or when declared due and payable, (a) all or any portion of the Obligations consisting of interest, fees, or charges due the Lender Group,
reimbursement of Lender Group Expenses, or other amounts (other than any portion thereof constituting principal) constituting Obligations (including any portion thereof that accrues after the commencement of an Insolvency Proceeding, regardless of
whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), and such failure continues for a period of 3 Business Days, or (b) all or any portion of the principal of the Obligations; 

7.2 If Borrower or any of its Subsidiaries: 
 (a) fails to perform or observe any covenant or other agreement contained in any of Sections 2.7, 5.2, 5.3, 5.4, 5.5, 5.8, 5.12, 5.14, 5.16,
5.17 and 6.1 through 6.16 of this Agreement or Section 6 of the Security Agreement; 
 (b) fails to
perform or observe any covenant or other agreement contained in any of Sections 5.6, 5.7, 5.9, 5.10, 5.11 and 5.15 of this Agreement and such failure continues for a period of 10 days after the earlier of
(i) the date on which such failure shall first become known to any officer of Borrower or (ii) written notice thereof is given to Borrower by Agent; or 
 (c) fails to perform or observe any covenant or other agreement contained in this Agreement, or in any of the other Loan Documents, in each case, other than any such covenant or agreement that is the
subject of another provision of this Section 7 (in which event such other provision of this Section 7 shall govern), and such failure continues for a period of 30 days after the earlier of (i) the date on which such
failure shall first become known to any officer of Borrower or (ii) written notice thereof is given to Borrower by Agent; 

7.3 If any material portion of the assets of Borrower and its Subsidiaries, taken as a whole, is attached, seized, subjected to a writ or
distress warrant, or is levied upon, or comes into the possession of any third Person and the same is not discharged before the earlier of 30 days after the date it first arises or 5 days prior to the date on which such property or asset is subject
to forfeiture by Borrower or the applicable Subsidiary; 
 7.4 If an Insolvency Proceeding is commenced by Borrower or any of
its Subsidiaries; 
 7.5 If an Insolvency Proceeding is commenced against Borrower or any of its Subsidiaries and any of the
following events occur: (a) Borrower or such Subsidiary consents to the institution of such Insolvency Proceeding against it, (b) the petition commencing the Insolvency Proceeding is not timely controverted, (c) the petition
commencing the Insolvency Proceeding is not dismissed within 60 calendar days 

  
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of the date of the filing thereof, (d) an interim trustee is appointed to take possession of all or any substantial portion of the properties or assets of, or to operate all or any
substantial portion of the business of, Borrower or any of its Subsidiaries, or (e) an order for relief shall have been issued or entered therein; 
 7.6 If Borrower or any of its Subsidiaries is enjoined, restrained, or in any way prevented by court order from continuing to conduct all or any material part of the business affairs of Borrower and its
Subsidiaries, taken as a whole; 
 7.7 If one or more judgments, orders, or awards involving an aggregate amount of $2,500,000,
or more (except to the extent fully covered by insurance pursuant to which the insurer has accepted liability therefor in writing) shall be entered or filed against Borrower or any of its Subsidiaries or with respect to any of their respective
assets, and the same is not released, discharged, bonded against, or stayed pending appeal before the earlier of 30 days after the date it first arises or 5 days prior to the date on which such asset is subject to being forfeited by Borrower or the
applicable Subsidiary; 
 7.8 If there is a default in one or more agreements to which Borrower or any of its Subsidiaries is a
party with one or more third Persons relative to Borrower’s or any of its Subsidiaries’ Indebtedness involving an aggregate amount of $1,000,000 or more, and such default (i) occurs at the final maturity of the obligations thereunder,
or (ii) results in a right by such third Person(s), irrespective of whether exercised, to accelerate the maturity of Borrower’s or the applicable Subsidiary’s obligations thereunder; 

7.9 If any warranty, representation, statement, or Record made herein or in any other Loan Document or delivered to Agent or any Lender
in connection with this Agreement or any other Loan Document proves to be untrue in any material respect (except that such materiality qualifier shall not be applicable to any representations and warranties that already are qualified or modified by
materiality in the text thereof) as of the date of issuance or making or deemed making thereof; 
 7.10 If the obligation of any
Guarantor under the Guaranty is limited or terminated by operation of law or by such Guarantor, or any such Guarantor becomes the subject of an Insolvency Proceeding; 
 7.11 If the Security Agreement or any other Loan Document that purports to create a Lien, shall, for any reason, fail or cease to create a valid and perfected and, except to the extent permitted by the
terms hereof or thereof, first priority Lien on or security interest in the Collateral covered hereby or thereby, except as a result of a disposition of the applicable Collateral in a transaction permitted under this Agreement; or 

7.13 Any provision of any Loan Document shall at any time for any reason be declared to be null and void, or the validity or
enforceability thereof shall be contested by Borrower or its Subsidiaries, or a proceeding shall be commenced by Borrower or its Subsidiaries, or by any Governmental Authority having jurisdiction over Borrower or its Subsidiaries, seeking to
establish the invalidity or unenforceability thereof, or Borrower or its Subsidiaries shall deny that Borrower or its Subsidiaries has any liability or obligation purported to be created under any Loan Document. 

 

	8.	THE LENDER GROUP’S RIGHTS AND REMEDIES. 

 8.1 Rights and Remedies. Upon the occurrence, and during the continuation, of an Event of Default, the Required Lenders (at their election but without notice of their election and without
demand) may authorize and instruct Agent to do any one or more of the following on behalf of the Lender Group (and Agent, acting upon the instructions of the Required Lenders, shall do the same on behalf of the Lender Group), all of which are
authorized by Borrower: 
 (a) Declare all or any portion of the Obligations, whether evidenced by this Agreement, by any of the
other Loan Documents, or otherwise, immediately due and payable; 

  
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 (b) Cease advancing money or extending credit to or for the benefit of Borrower under this
Agreement, under any of the Loan Documents, or under any other agreement between Borrower and the Lender Group; 
 (c) Terminate
this Agreement and any of the other Loan Documents as to any future liability or obligation of the Lender Group, but without affecting any of the Agent’s Liens in the Collateral and without affecting the Obligations; and 

(d) The Lender Group shall have all other rights and remedies available at law or in equity or pursuant to any other Loan Document.

 The foregoing to the contrary notwithstanding, upon the occurrence of any Event of Default described in Section 7.4 or
Section 7.5, in addition to the remedies set forth above, without any notice to Borrower or any other Person or any act by the Lender Group, the Commitments shall automatically terminate and the Obligations then outstanding, together
with all accrued and unpaid interest thereon and all fees and all other amounts due under this Agreement and the other Loan Documents, shall automatically and immediately become due and payable, without presentment, demand, protest, or notice of any
kind, all of which are expressly waived by Borrower. 
 8.2 Remedies Cumulative. The rights and remedies of the
Lender Group under this Agreement, the other Loan Documents, and all other agreements shall be cumulative. The Lender Group shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in equity. No
exercise by the Lender Group of one right or remedy shall be deemed an election, and no waiver by the Lender Group of any Event of Default shall be deemed a continuing waiver. No delay by the Lender Group shall constitute a waiver, election, or
acquiescence by it. 
  

	9.	TAXES AND EXPENSES. 


If Borrower fails to pay any monies (whether taxes, assessments, insurance premiums, or, in the case of leased properties or assets, rents
or other amounts payable under such leases) due to third Persons, or fails to make any deposits or furnish any required proof of payment or deposit, all as required under the terms of this Agreement, then, Agent, in its sole discretion and without
prior notice to Borrower, may do any or all of the following: (a) make payment of the same or any part thereof, (b) set up such reserves against the borrowing formula set forth in Section 2.1(a) as Agent deems necessary to
protect the Lender Group from the exposure created by such failure, or (c) in the case of the failure to comply with Section 5.8 hereof, obtain and maintain insurance policies of the type described in Section 5.8 and
take any action with respect to such policies as Agent deems prudent. Any such amounts paid by Agent shall constitute Lender Group Expenses and any such payments shall not constitute an agreement by the Lender Group to make similar payments in the
future or a waiver by the Lender Group of any Event of Default under this Agreement. Agent need not inquire as to, or contest the validity of, any such expense, tax, or Lien and the receipt of the usual official notice for the payment thereof shall
be conclusive evidence that the same was validly due and owing. 
  

	10.	WAIVERS; INDEMNIFICATION. 


10.1 Demand; Protest; etc. Borrower waives demand, protest, notice of protest, notice of default or dishonor, notice of
payment and nonpayment, nonpayment at maturity, release, compromise, settlement, extension, or renewal of documents, instruments, chattel paper, and guarantees at any time held by the Lender Group on which Borrower may in any way be liable.

 10.2 The Lender Group’s Liability for Collateral. Borrower hereby agrees that: (a) so long as Agent
complies with its obligations, if any, under the Code, the Lender Group shall not in any way or manner 

  
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be liable or responsible for: (i) the safekeeping of the Collateral, (ii) any loss or damage thereto occurring or arising in any manner or fashion from any cause, (iii) any
diminution in the value thereof, or (iv) any act or default of any carrier, warehouseman, bailee, forwarding agency, or other Person, and (b) all risk of loss, damage, or destruction of the Collateral shall be borne by Borrower.

 10.3 Indemnification. Borrower shall pay, indemnify, defend, and hold the Agent-Related Persons, the
Lender-Related Persons, and each Participant (each, an “Indemnified Person”) harmless (to the fullest extent permitted by law) from and against any and all claims, demands, suits, actions, investigations, proceedings, liabilities,
fines, costs, penalties, and damages, and all reasonable fees and disbursements of attorneys, experts, or consultants and all other costs and expenses actually incurred in connection therewith or in connection with the enforcement of this
indemnification (as and when they are incurred and irrespective of whether suit is brought), at any time asserted against, imposed upon, or incurred by any of them (a) in connection with or as a result of or related to the execution, delivery,
enforcement, performance, or administration (including any restructuring or workout with respect hereto) of this Agreement, any of the other Loan Documents, or the transactions contemplated hereby or thereby or the monitoring of Borrower’s and
its Subsidiaries’ compliance with the terms of the Loan Documents, (b) with respect to any investigation, litigation, or proceeding related to this Agreement, any other Loan Document, or the use of the proceeds of the credit provided
hereunder (irrespective of whether any Indemnified Person is a party thereto), or any act, omission, event, or circumstance in any manner related thereto, and (c) in connection with or arising out of any presence or release of Hazardous
Materials at, on, under, to or from any assets or properties owned, leased or operated by Borrower or any of its Subsidiaries or any Environmental Actions, Environmental Liabilities and Costs or Remedial Actions related in any way to any such assets
or properties of Borrower or any of its Subsidiaries (each and all of the foregoing, the “Indemnified Liabilities”). The foregoing to the contrary notwithstanding, Borrower shall have no obligation to any Indemnified Person under
this Section 10.3 with respect to any Indemnified Liability that a court of competent jurisdiction finally determines to have resulted from the gross negligence or willful misconduct of such Indemnified Person. This provision shall
survive the termination of this Agreement and the repayment of the Obligations. If any Indemnified Person makes any payment to any other Indemnified Person with respect to an Indemnified Liability as to which Borrower was required to indemnify the
Indemnified Person receiving such payment, the Indemnified Person making such payment is entitled to be indemnified and reimbursed by Borrower with respect thereto. WITHOUT LIMITATION, THE FOREGOING INDEMNITY SHALL APPLY TO EACH INDEMNIFIED
PERSON WITH RESPECT TO INDEMNIFIED LIABILITIES WHICH IN WHOLE OR IN PART ARE CAUSED BY OR ARISE OUT OF ANY NEGLIGENT ACT OR OMISSION OF SUCH INDEMNIFIED PERSON OR OF ANY OTHER PERSON.  

 

	11.	NOTICES. 

 Unless
otherwise provided in this Agreement, all notices or demands by Borrower or Agent to the other relating to this Agreement or any other Loan Document shall be in writing and (except for financial statements and other informational documents which may
be sent by first-class mail, postage prepaid) shall be personally delivered or sent by registered or certified mail (postage prepaid, return receipt requested), overnight courier, electronic mail (at such email addresses as Borrower or Agent, as
applicable, may designate to each other in accordance herewith), or telefacsimile to Borrower or Agent, as the case may be, at its address set forth below: 

  
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	If to Borrower:	  	SERVICESOURCE INTERNATIONAL, LLC
		  	634 Second Street
		  	San Francisco, CA 94107
		  	Attn: Chief Financial Officer
		  	Fax No. (415) 962-3250
		
	with copies to:	  	WILSON SONSINI GOODRICH & ROSATI, P.C.
		  	650 Page Mill Road
		  	Palo Alto, CA 94304
		  	Attn: Tony Jeffries, Esq.
		  	Fax No.: (650) 493-6811
		
	If to Agent:	  	WELLS FARGO CAPITAL FINANCE, INC.
		  	2450 Colorado Avenue, Suite 3000 West
		  	Santa Monica, CA 90404
		  	Attn: Technology Finance Manager
		  	Fax No.: (310) 453-7413
		
	with copies to:	  	SHEPPARD, MULLIN, RICHTER & HAMPTON LLP
		  	333 South Hope Street, 43rd Floor
		  	Los Angeles, CA 90071
		  	Attn: Richard Pugh, Esq.
		  	Fax No.: (213) 620-1398

 Agent and Borrower
may change the address at which they are to receive notices hereunder, by notice in writing in the foregoing manner given to the other party. All notices or demands sent in accordance with this Section 11, other than notices by Agent in
connection with enforcement rights against the Collateral under the provisions of the Code, shall be deemed received on the earlier of the date of actual receipt or 3 Business Days after the deposit thereof in the mail. Borrower acknowledges and
agrees that notices sent by the Lender Group in connection with the exercise of enforcement rights against Collateral under the provisions of the Code shall be deemed sent when deposited in the mail or personally delivered, or, where permitted by
law, transmitted by telefacsimile or any other method set forth above. 
  

	12.	CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER; JUDICIAL REFERENCE. 

 (a) THE VALIDITY OF THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS (UNLESS EXPRESSLY PROVIDED TO THE CONTRARY IN ANOTHER LOAN DOCUMENT IN RESPECT OF SUCH OTHER LOAN DOCUMENT), THE CONSTRUCTION,
INTERPRETATION, AND ENFORCEMENT HEREOF AND THEREOF, AND THE RIGHTS OF THE PARTIES HERETO AND THERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER OR THEREUNDER OR RELATED HERETO OR THERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA. 
 (b) THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS
ARISING IN CONNECTION WITH THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF LOS ANGELES,


  
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STATE OF CALIFORNIA; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S OPTION, IN THE COURTS OF ANY
JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE FOUND. BORROWER AND EACH MEMBER OF THE LENDER GROUP WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE
DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 12(b). 
 (c) BORROWER AND EACH MEMBER OF THE LENDER GROUP HEREBY WAIVE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR
ARISING OUT OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. BORROWER AND EACH MEMBER OF THE LENDER GROUP
REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL
BY THE COURT. 
 (d) THE PARTIES TO THIS AGREEMENT PREFER THAT ANY DISPUTE BETWEEN OR AMONG THEM BE RESOLVED IN
LITIGATION SUBJECT TO A JURY TRIAL WAIVER AS SET FORTH IN SECTION 12(c). IF, HOWEVER, UNDER THE THEN APPLICABLE LAW OF THE JURISDICTION IN WHICH A PARTY SEEKS TO COMMENCE ANY SUCH LITIGATION, A PRE-DISPUTE JURY TRIAL WAIVER OF THE TYPE
PROVIDED FOR IN SECTION 12(c) IS UNENFORCEABLE IN LITIGATION TO RESOLVE ANY DISPUTE, CLAIM, CAUSE OF ACTION OR CONTROVERSY UNDER THIS AGREEMENT OR ANY OTHER LOAN DOCUMENT (EACH, A “CLAIM”), THEN, UPON THE WRITTEN REQUEST OF
SUCH PARTY, SUCH CLAIM, INCLUDING ANY AND ALL QUESTIONS OF LAW OR FACT RELATING THERETO, SHALL BE DETERMINED EXCLUSIVELY BY A JUDICIAL REFERENCE PROCEEDING. EXCEPT AS OTHERWISE PROVIDED IN SECTION 12(b), VENUE FOR ANY SUCH REFERENCE
PROCEEDING SHALL BE IN THE STATE OR FEDERAL COURT IN THE COUNTY OR DISTRICT WHERE VENUE IS APPROPRIATE UNDER APPLICABLE LAW (THE “COURT”). THE PARTIES SHALL SELECT A SINGLE NEUTRAL REFEREE, WHO SHALL BE A RETIRED STATE OR FEDERAL JUDGE. IF
THE PARTIES CANNOT AGREE UPON A REFEREE, THE COURT SHALL APPOINT THE REFEREE. THE REFEREE SHALL REPORT A STATEMENT OF DECISION TO THE COURT. NOTHING IN THIS PARAGRAPH SHALL LIMIT THE RIGHT OF ANY PARTY AT ANY TIME TO EXERCISE SELF-HELP REMEDIES,
FORECLOSE AGAINST COLLATERAL OR OBTAIN PROVISIONAL REMEDIES (INCLUDING, WITHOUT LIMITATION, CLAIM AND DELIVERY, INJUNCTIVE RELIEF, ATTACHMENT OR THE APPOINTMENT OF A RECEIVER). THE PARTIES SHALL BEAR THE FEES AND EXPENSES OF THE REFEREE EQUALLY
UNLESS THE REFEREE ORDERS OTHERWISE. THE REFEREE ALSO SHALL DETERMINE ALL ISSUES RELATING TO THE APPLICABILITY, INTERPRETATION, AND ENFORCEABILITY OF THIS SECTION 12(d). THE PARTIES ACKNOWLEDGE THAT ANY CLAIM DETERMINED BY REFERENCE PURSUANT
TO THIS SECTION 12(d) SHALL NOT BE ADJUDICATED BY A JURY. 

  
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	13.	ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS. 

 13.1 Assignments and Participations. 
 (a) Any Lender may assign and
delegate to one or more assignees (each an “Assignee”) that are Eligible Transferees all or any portion of the Obligations, the Commitments and the other rights and obligations of such Lender hereunder and under the other Loan
Documents, in a minimum amount (unless waived by the Agent) of $5,000,000 (except such minimum amount shall not apply to (x) an assignment or delegation by any Lender to any other Lender or an Affiliate of any Lender or (y) a group of new
Lenders, each of whom is an Affiliate of each other or a fund or account managed by any such new Lender or an Affiliate of such new Lender to the extent that the aggregate amount to be assigned to all such new Lenders is at least $5,000,000);
provided, however, that Borrower and Agent may continue to deal solely and directly with such Lender in connection with the interest so assigned to an Assignee until (i) written notice of such assignment, together with payment
instructions, addresses, and related information with respect to the Assignee, have been given to Borrower and Agent by such Lender and the Assignee, (ii) such Lender and its Assignee have delivered to Borrower and Agent an Assignment and
Acceptance and Agent has notified the assigning Lender of its receipt thereof in accordance with Section 13.1(b), and (iii) unless waived by the Agent, the assigning Lender or Assignee has paid to Agent for Agent’s separate
account a processing fee in the amount of $3,500. Anything contained herein to the contrary notwithstanding, the payment of any fees shall not be required and the Assignee need not be an Eligible Transferee if such assignment is in connection with
any merger, consolidation, sale, transfer, or other disposition of all or any substantial portion of the business or loan portfolio of the assigning Lender. 
 (b) From and after the date that Agent notifies the assigning Lender (with a copy to Borrower) that it has received an executed Assignment and Acceptance and, if applicable, payment of the required
processing fee, (i) the Assignee thereunder shall be a party hereto and, to the extent that rights and obligations hereunder have been assigned to it pursuant to such Assignment and Acceptance, shall have the rights and obligations of a Lender
under the Loan Documents, and (ii) the assigning Lender shall, to the extent that rights and obligations hereunder and under the other Loan Documents have been assigned by it pursuant to such Assignment and Acceptance, relinquish its rights
(except with respect to Section 10.3 hereof) and be released from any future obligations under this Agreement (and in the case of an Assignment and Acceptance covering all or the remaining portion of an assigning Lender’s rights and
obligations under this Agreement and the other Loan Documents, such Lender shall cease to be a party hereto and thereto), and such assignment shall effect a novation among Borrower, the assigning Lender, and the Assignee; provided,
however, that nothing contained herein shall release any assigning Lender from obligations that survive the termination of this Agreement, including such assigning Lender’s obligations under Section 15 and
Section 16.7(a) of this Agreement. 
 (c) By executing and delivering an Assignment and Acceptance, the assigning
Lender thereunder and the Assignee thereunder confirm to and agree with each other and the other parties hereto as follows: (i) other than as provided in such Assignment and Acceptance, such assigning Lender makes no representation or warranty
and assumes no responsibility with respect to any statements, warranties or representations made in or in connection with this Agreement or the execution, legality, validity, enforceability, genuineness, sufficiency or value of this Agreement or any
other Loan Document furnished pursuant hereto, (ii) such assigning Lender makes no representation or warranty and assumes no responsibility with respect to the financial condition of Borrower or the performance or observance by Borrower of any
of its obligations under this Agreement or any other Loan Document furnished pursuant hereto, (iii) such Assignee confirms that it has received a copy of this Agreement, together with such other documents and information as it has deemed
appropriate to make its own credit analysis and decision to enter into such Assignment and Acceptance, (iv) such Assignee will, independently and without reliance upon Agent, such assigning Lender or any other Lender, and based on such
documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action under this Agreement, (v) such Assignee appoints and authorizes Agent to take such actions and to
exercise such powers under this Agreement 

  
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as are delegated to Agent, by the terms hereof, together with such powers as are reasonably incidental thereto, and (vi) such Assignee agrees that it will perform all of the obligations
which by the terms of this Agreement are required to be performed by it as a Lender. 
 (d) Immediately upon Agent’s
receipt of the required processing fee, if applicable, and delivery of notice to the assigning Lender pursuant to Section 13.1(b), this Agreement shall be deemed to be amended to the extent, but only to the extent, necessary to reflect
the addition of the Assignee and the resulting adjustment of the Commitments arising therefrom. The Commitment allocated to each Assignee shall reduce such Commitment of the assigning Lender pro tanto. 

(e) Any Lender may at any time sell to one or more commercial banks, financial institutions, or other Persons (a
“Participant”) participating interests in all or any portion of its Obligations, its Commitment, and the other rights and interests of that Lender (the “Originating Lender”) hereunder and under the other Loan
Documents; provided, however, that (i) the Originating Lender shall remain a “Lender” for all purposes of this Agreement and the other Loan Documents and the Participant receiving the participating interest in the
Obligations, the Commitments, and the other rights and interests of the Originating Lender hereunder shall not constitute a “Lender” hereunder or under the other Loan Documents and the Originating Lender’s obligations under this
Agreement shall remain unchanged, (ii) the Originating Lender shall remain solely responsible for the performance of such obligations, (iii) Borrower, Agent, and the Lenders shall continue to deal solely and directly with the Originating
Lender in connection with the Originating Lender’s rights and obligations under this Agreement and the other Loan Documents, (iv) no Lender shall transfer or grant any participating interest under which the Participant has the right to
approve any amendment to, or any consent or waiver with respect to, this Agreement or any other Loan Document, except to the extent such amendment to, or consent or waiver with respect to this Agreement or of any other Loan Document would
(A) extend the final maturity date of the Obligations hereunder in which such Participant is participating, (B) reduce the interest rate applicable to the Obligations hereunder in which such Participant is participating, (C) release
all or substantially all of the Collateral or guaranties (except to the extent expressly provided herein or in any of the Loan Documents) supporting the Obligations hereunder in which such Participant is participating, (D) postpone the payment
of, or reduce the amount of, the interest or fees payable to such Participant through such Lender, or (E) change the amount or due dates of scheduled principal repayments or prepayments or premiums, and (v) all amounts payable by Borrower
hereunder shall be determined as if such Lender had not sold such participation, except that, if amounts outstanding under this Agreement are due and unpaid, or shall have been declared or shall have become due and payable upon the occurrence of an
Event of Default, each Participant shall be deemed to have the right of set off in respect of its participating interest in amounts owing under this Agreement to the same extent as if the amount of its participating interest were owing directly to
it as a Lender under this Agreement. The rights of any Participant only shall be derivative through the Originating Lender with whom such Participant participates and no Participant shall have any rights under this Agreement or the other Loan
Documents or any direct rights as to the other Lenders, Agent, Borrower, the Collections of Borrower or its Subsidiaries, the Collateral, or otherwise in respect of the Obligations. No Participant shall have the right to participate directly in the
making of decisions by the Lenders among themselves. 
 (f) In connection with any such assignment or participation or proposed
assignment or participation, a Lender may, subject to the provisions of Section 16.7, disclose all documents and information which it now or hereafter may have relating to Borrower and its Subsidiaries and their respective businesses.

 (g) Any other provision in this Agreement notwithstanding, any Lender may at any time create a security interest in, or
pledge, all or any portion of its rights under and interest in this Agreement in favor of any Federal Reserve Bank in accordance with Regulation A of the Federal Reserve Bank or U.S. Treasury Regulation 31 CFR §203.24, and such Federal Reserve
Bank may enforce such pledge or security interest in any manner permitted under applicable law. 

  
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 13.2 Successors. This Agreement shall bind and inure to the benefit of
the respective successors and assigns of each of the parties; provided, however, that Borrower may not assign this Agreement or any rights or duties hereunder without the Lenders’ prior written consent and any prohibited
assignment shall be absolutely void ab initio. No consent to assignment by the Lenders shall release Borrower from its Obligations. A Lender may assign this Agreement and the other Loan Documents and its rights and duties hereunder and
thereunder pursuant to Section 13.1 hereof and, except as expressly required pursuant to Section 13.1 hereof, no consent or approval by Borrower is required in connection with any such assignment. 

 

	14.	AMENDMENTS; WAIVERS. 


14.1 Amendments and Waivers. No amendment or waiver of any provision of this Agreement or any other Loan Document (other
than Bank Product Agreements or the Fee Letter), and no consent with respect to any departure by Borrower therefrom, shall be effective unless the same shall be in writing and signed by the Required Lenders (or by Agent at the written request of the
Required Lenders) and Borrower and then any such waiver or consent shall be effective, but only in the specific instance and for the specific purpose for which given; provided, however, that no such waiver, amendment, or consent shall,
unless in writing and signed by all of the Lenders directly affected thereby and Borrower, do any of the following: 
 (a)
increase or extend any Commitment of any Lender, 
 (b) postpone or delay any date fixed by this Agreement or any other Loan
Document for any payment of principal, interest, fees, or other amounts due hereunder or under any other Loan Document, 
 (c)
reduce the principal of, or the rate of interest on, any loan or other extension of credit hereunder, or reduce any fees or other amounts payable hereunder or under any other Loan Document, 

(d) change the Pro Rata Share that is required to take any action hereunder, 

(e) amend or modify this Section or any provision of this Agreement providing for consent or other action by all Lenders, 

(f) other than as permitted by Section 15.12, release Agent’s Lien in and to any of the Collateral, 

(g) change the definition of “Required Lenders” or “Pro Rata Share”, 

(h) contractually subordinate any of the Agent’s Liens, 
 (i) other than in connection with a merger, liquidation, dissolution or sale of such Person expressly permitted by the terms hereof or the other Loan Documents, release Borrower or any Guarantor from any
obligation for the payment of money, 
 (j) amend any of the provisions of Section 2.4(b), 

(k) change the definition of Maximum Revolver Amount or change Section 2.1(b), or 

(l) amend any of the provisions of Section 15. 
 and, provided further, however, that no amendment, waiver or consent shall, unless in writing and signed by Agent, Issuing Lender, or Swing Lender, as applicable, affect the rights or duties
of Agent, Issuing Lender, or Swing Lender, as applicable, under this Agreement or any other Loan Document. The foregoing 

  
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notwithstanding, any amendment, modification, waiver, consent, termination, or release of, or with respect to, any provision of this Agreement or any other Loan Document that relates only to the
relationship of the Lender Group among themselves, and that does not affect the rights or obligations of Borrower, shall not require consent by or the agreement of Borrower. 
 14.2 Replacement of Holdout Lender. 
 (a) If any action to be taken
by the Lender Group or Agent hereunder requires the unanimous consent, authorization, or agreement of all Lenders and if such action has received the consent, authorization, or agreement of the Required Lenders but not all of the Lenders, then
Agent, upon at least 5 Business Days prior irrevocable notice, may permanently replace any Lender (a “Holdout Lender”) that failed to give its consent, authorization, or agreement with one or more substitute Lenders (each, a
“Replacement Lender”), and the Holdout Lender shall have no right to refuse to be replaced hereunder. Such notice to replace the Holdout Lender shall specify an effective date for such replacement, which date shall not be later than
15 Business Days after the date such notice is given. 
 (b) Prior to the effective date of such replacement, the Holdout Lender
and each Replacement Lender shall execute and deliver an Assignment and Acceptance, subject only to the Holdout Lender being repaid its share of the outstanding Obligations (including an assumption of its Pro Rata Share of the Risk Participation
Liability) without any premium or penalty of any kind whatsoever. If the Holdout Lender shall refuse or fail to execute and deliver any such Assignment and Acceptance prior to the effective date of such replacement, the Holdout Lender shall be
deemed to have executed and delivered such Assignment and Acceptance. The replacement of any Holdout Lender shall be made in accordance with the terms of Section 13.1. Until such time as the Replacement Lenders shall have acquired all of
the Obligations, the Commitments, and the other rights and obligations of the Holdout Lender hereunder and under the other Loan Documents, the Holdout Lender shall remain obligated to make the Holdout Lender’s Pro Rata Share of Advances and to
purchase a participation in each Letter of Credit, in an amount equal to its Pro Rata Share of the Risk Participation Liability of such Letter of Credit. 
 14.3 No Waivers; Cumulative Remedies. No failure by Agent or any Lender to exercise any right, remedy, or option under this Agreement or any other Loan Document, or delay by Agent or
any Lender in exercising the same, will operate as a waiver thereof. No waiver by Agent or any Lender will be effective unless it is in writing, and then only to the extent specifically stated. No waiver by Agent or any Lender on any occasion shall
affect or diminish Agent’s and each Lender’s rights thereafter to require strict performance by Borrower of any provision of this Agreement. Agent’s and each Lender’s rights under this Agreement and the other Loan Documents will
be cumulative and not exclusive of any other right or remedy that Agent or any Lender may have. 
  

	15.	AGENT; THE LENDER GROUP. 


15.1 Appointment and Authorization of Agent. Each Lender hereby designates and appoints WFCF as its representative
under this Agreement and the other Loan Documents and each Lender hereby irrevocably authorizes Agent to execute and deliver each of the other Loan Documents on its behalf and to take such other action on its behalf under the provisions of this
Agreement and each other Loan Document and to exercise such powers and perform such duties as are expressly delegated to Agent by the terms of this Agreement or any other Loan Document, together with such powers as are reasonably incidental thereto.
Agent agrees to act as such on the express conditions contained in this Section 15. The provisions of this Section 15 (other than the proviso to Section 15.11(a)) are solely for the benefit of Agent, and the
Lenders, and Borrower and its Subsidiaries shall have no rights as a third party beneficiary of any of the provisions contained herein. Any provision to the contrary contained elsewhere in this Agreement or in any other Loan Document
notwithstanding, Agent shall not have any duties or responsibilities, except those expressly set forth herein, nor shall Agent have or be deemed to have any fiduciary relationship with any Lender, and no implied covenants, functions,
responsibilities, duties, obligations or liabilities shall be read into this Agreement or any 

  
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other Loan Document or otherwise exist against Agent; it being expressly understood and agreed that the use of the word “Agent” is for convenience only, that WFCF is merely the
representative of the Lenders, and only has the contractual duties set forth herein. Except as expressly otherwise provided in this Agreement, Agent shall have and may use its sole discretion with respect to exercising or refraining from exercising
any discretionary rights or taking or refraining from taking any actions that Agent expressly is entitled to take or assert under or pursuant to this Agreement and the other Loan Documents. Without limiting the generality of the foregoing, or of any
other provision of the Loan Documents that provides rights or powers to Agent, Lenders agree that Agent shall have the right to exercise the following powers as long as this Agreement remains in effect: (a) maintain, in accordance with its
customary business practices, ledgers and records reflecting the status of the Obligations, the Collateral, the Collections of Borrower and its Subsidiaries, and related matters, (b) execute or file any and all financing or similar statements
or notices, amendments, renewals, supplements, documents, instruments, proofs of claim, notices and other written agreements with respect to the Loan Documents, (c) make Advances, for itself or on behalf of Lenders as provided in the Loan
Documents, (d) exclusively receive, apply, and distribute the Collections of Borrower and its Subsidiaries as provided in the Loan Documents, (e) open and maintain such bank accounts and cash management arrangements as Agent deems
necessary and appropriate in accordance with the Loan Documents for the foregoing purposes with respect to the Collateral and the Collections of Borrower and its Subsidiaries, (f) perform, exercise, and enforce any and all other rights and
remedies of the Lender Group with respect to Borrower, the Obligations, the Collateral, the Collections of Borrower and its Subsidiaries, or otherwise related to any of same as provided in the Loan Documents, and (g) incur and pay such Lender
Group Expenses as Agent may deem necessary or appropriate for the performance and fulfillment of its functions and powers pursuant to the Loan Documents. No Lender that also is designated as a “Documentation Agent” hereunder shall have any
right, power, duty, responsibility, obligation or liability under this Agreement, except for the duties, responsibilities, obligations and liabilities of a Lender hereunder. 
 15.2 Delegation of Duties. Agent may execute any of its duties under this Agreement or any other Loan Document by or through agents, employees or attorneys in fact and shall be entitled to
advice of counsel concerning all matters pertaining to such duties. Agent shall not be responsible for the negligence or misconduct of any agent or attorney in fact that it selects as long as such selection was made without gross negligence or
willful misconduct. 
 15.3 Liability of Agent. None of the Agent-Related Persons shall (a) be liable for any
action taken or omitted to be taken by any of them under or in connection with this Agreement or any other Loan Document or the transactions contemplated hereby (except for its own gross negligence or willful misconduct), or (b) be responsible
in any manner to any of the Lenders for any recital, statement, representation or warranty made by Borrower or any Subsidiary or Affiliate of Borrower, or any officer or director thereof, contained in this Agreement or in any other Loan Document, or
in any certificate, report, statement or other document referred to or provided for in, or received by Agent under or in connection with, this Agreement or any other Loan Document, or the validity, effectiveness, genuineness, enforceability or
sufficiency of this Agreement or any other Loan Document, or for any failure of Borrower or any other party to any Loan Document to perform its obligations hereunder or thereunder. No Agent-Related Person shall be under any obligation to any Lender
to ascertain or to inquire as to the observance or performance of any of the agreements contained in, or conditions of, this Agreement or any other Loan Document, or to inspect the books and records or properties of Borrower or the books or records
or properties of any of Borrower’s Subsidiaries or Affiliates. 
 15.4 Reliance by Agent. Agent shall be
entitled to rely, and shall be fully protected in relying, upon any writing, resolution, notice, consent, certificate, affidavit, letter, telegram, telefacsimile or other electronic method of transmission, telex or telephone message, statement or
other document or conversation believed by it to be genuine and correct and to have been signed, sent, or made by the proper Person or Persons, and upon advice and statements of legal counsel (including counsel to Borrower or counsel to any Lender),
independent accountants and other experts selected by Agent. Agent shall be fully justified in failing or refusing to take any action under this Agreement or any other Loan Document unless Agent shall first receive such advice or concurrence of the
Lenders as it deems appropriate and until such instructions are 

  
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received, Agent shall act, or refrain from acting, as it deems advisable. If Agent so requests, it shall first be indemnified to its reasonable satisfaction by the Lenders against any and all
liability and expense that may be incurred by it by reason of taking or continuing to take any such action. Agent shall in all cases be fully protected in acting, or in refraining from acting, under this Agreement or any other Loan Document in
accordance with a request or consent of the requisite Lenders and such request and any action taken or failure to act pursuant thereto shall be binding upon all of the Lenders. 

15.5 Notice of Default or Event of Default. Agent shall not be deemed to have knowledge or notice of the occurrence of any
Default or Event of Default, except with respect to defaults in the payment of principal, interest, fees, and expenses required to be paid to Agent for the account of the Lenders and, except with respect to Events of Default of which Agent has
actual knowledge, unless Agent shall have received written notice from a Lender or Borrower referring to this Agreement, describing such Default or Event of Default, and stating that such notice is a “notice of default.” Agent promptly
will notify the Lenders of its receipt of any such notice or of any Event of Default of which Agent has actual knowledge. If any Lender obtains actual knowledge of any Event of Default, such Lender promptly shall notify the other Lenders and Agent
of such Event of Default. Each Lender shall be solely responsible for giving any notices to its Participants, if any. Subject to Section 15.4, Agent shall take such action with respect to such Default or Event of Default as may be
requested by the Required Lenders in accordance with Section 8; provided, however, that unless and until Agent has received any such request, Agent may (but shall not be obligated to) take such action, or refrain from
taking such action, with respect to such Default or Event of Default as it shall deem advisable. 
 15.6 Credit
Decision. Each Lender acknowledges that none of the Agent-Related Persons has made any representation or warranty to it, and that no act by Agent hereinafter taken, including any review of the affairs of Borrower and its Subsidiaries or
Affiliates, shall be deemed to constitute any representation or warranty by any Agent-Related Person to any Lender. Each Lender represents to Agent that it has, independently and without reliance upon any Agent-Related Person and based on such
documents and information as it has deemed appropriate, made its own appraisal of and investigation into the business, prospects, operations, property, financial and other condition and creditworthiness of Borrower and any other Person party to a
Loan Document, and all applicable bank regulatory laws relating to the transactions contemplated hereby, and made its own decision to enter into this Agreement and to extend credit to Borrower. Each Lender also represents that it will, independently
and without reliance upon any Agent-Related Person and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit analysis, appraisals and decisions in taking or not taking action under this
Agreement and the other Loan Documents, and to make such investigations as it deems necessary to inform itself as to the business, prospects, operations, property, financial and other condition and creditworthiness of Borrower and any other Person
party to a Loan Document. Except for notices, reports, and other documents expressly herein required to be furnished to the Lenders by Agent, Agent shall not have any duty or responsibility to provide any Lender with any credit or other information
concerning the business, prospects, operations, property, financial and other condition or creditworthiness of Borrower and any other Person party to a Loan Document that may come into the possession of any of the Agent-Related Persons. 

15.7 Costs and Expenses; Indemnification. Agent may incur and pay Lender Group Expenses to the extent Agent reasonably
deems necessary or appropriate for the performance and fulfillment of its functions, powers, and obligations pursuant to the Loan Documents, including court costs, attorneys fees and expenses, fees and expenses of financial accountants, advisors,
consultants, and appraisers, costs of collection by outside collection agencies, auctioneer fees and expenses, and costs of security guards or insurance premiums paid to maintain the Collateral, whether or not Borrower is obligated to reimburse
Agent or Lenders for such expenses pursuant to this Agreement or otherwise. Agent is authorized and directed to deduct and retain sufficient amounts from the Collections of Borrower and its Subsidiaries received by Agent to reimburse Agent for such
out-of-pocket costs and expenses prior to the distribution of any amounts to Lenders. In the event Agent is not reimbursed for such costs and expenses by Borrower or its Subsidiaries, each Lender hereby agrees that it is and shall be obligated to
pay to Agent such Lender’s Pro Rata Share thereof. Whether or not 

  
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the transactions contemplated hereby are consummated, the Lenders shall indemnify upon demand the Agent-Related Persons (to the extent not reimbursed by or on behalf of Borrower and without
limiting the obligation of Borrower to do so), according to their Pro Rata Shares, from and against any and all Indemnified Liabilities; provided, however, that no Lender shall be liable for the payment to any Agent-Related Person of
any portion of such Indemnified Liabilities resulting solely from such Person’s gross negligence or willful misconduct nor shall any Lender be liable for the obligations of any Defaulting Lender in failing to make an Advance or other extension
of credit hereunder. Without limitation of the foregoing, each Lender shall reimburse Agent upon demand for such Lender’s Pro Rata Share of any costs or out of pocket expenses (including attorneys, accountants, advisors, and consultants fees
and expenses) incurred by Agent in connection with the preparation, execution, delivery, administration, modification, amendment, or enforcement (whether through negotiations, legal proceedings or otherwise) of, or legal advice in respect of rights
or responsibilities under, this Agreement, any other Loan Document, or any document contemplated by or referred to herein, to the extent that Agent is not reimbursed for such expenses by or on behalf of Borrower. The undertaking in this Section
shall survive the payment of all Obligations hereunder and the resignation or replacement of Agent. 
 15.8 Agent in
Individual Capacity. WFCF and its Affiliates may make loans to, issue letters of credit for the account of, accept deposits from, acquire equity interests in, and generally engage in any kind of banking, trust, financial advisory,
underwriting, or other business with Borrower and its Subsidiaries and Affiliates and any other Person party to any Loan Documents as though WFCF were not Agent hereunder, and, in each case, without notice to or consent of the other members of the
Lender Group. The other members of the Lender Group acknowledge that, pursuant to such activities, WFCF or its Affiliates may receive information regarding Borrower or its Affiliates and any other Person party to any Loan Documents that is subject
to confidentiality obligations in favor of Borrower or such other Person and that prohibit the disclosure of such information to the Lenders, and the Lenders acknowledge that, in such circumstances (and in the absence of a waiver of such
confidentiality obligations, which waiver Agent will use its reasonable best efforts to obtain), Agent shall not be under any obligation to provide such information to them. 
 15.9 Successor Agent. Agent may resign as Agent upon 45 days notice to the Lenders (unless such notice is waived by the Required Lenders). If Agent resigns under this Agreement, the Required
Lenders shall appoint a successor Agent for the Lenders. If no successor Agent is appointed prior to the effective date of the resignation of Agent, Agent may appoint, after consulting with the Lenders, a successor Agent. If Agent has materially
breached or failed to perform any material provision of this Agreement or of applicable law, the Required Lenders may agree in writing to remove and replace Agent with a successor Agent from among the Lenders. In any such event, upon the acceptance
of its appointment as successor Agent hereunder, such successor Agent shall succeed to all the rights, powers, and duties of the retiring Agent and the term “Agent” shall mean such successor Agent and the retiring Agent’s appointment,
powers, and duties as Agent shall be terminated. After any retiring Agent’s resignation hereunder as Agent, the provisions of this Section 15 shall inure to its benefit as to any actions taken or omitted to be taken by it while it
was Agent under this Agreement. If no successor Agent has accepted appointment as Agent by the date which is 45 days following a retiring Agent’s notice of resignation, the retiring Agent’s resignation shall nevertheless thereupon become
effective and the Lenders shall perform all of the duties of Agent hereunder until such time, if any, as the Lenders appoint a successor Agent as provided for above. 
 15.10 Lender in Individual Capacity. Any Lender and its respective Affiliates may make loans to, issue letters of credit for the account of, accept deposits from, acquire equity interests in
and generally engage in any kind of banking, trust, financial advisory, underwriting, or other business with Borrower and its Subsidiaries and Affiliates and any other Person party to any Loan Documents as though such Lender were not a Lender
hereunder without notice to or consent of the other members of the Lender Group. The other members of the Lender Group acknowledge that, pursuant to such activities, such Lender and its respective Affiliates may receive information regarding
Borrower or its Affiliates and any other Person party to any Loan Documents that is subject to confidentiality obligations in favor of Borrower or such other Person and that prohibit the disclosure of such information to the Lenders, and the Lenders
acknowledge that, in such circumstances (and in the absence of a waiver of such confidentiality obligations, which waiver such Lender 

  
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will use its reasonable best efforts to obtain), such Lender shall not be under any obligation to provide such information to them. With respect to the Swing Loans and Protective Advances, Swing
Lender shall have the same rights and powers under this Agreement as any other Lender and may exercise the same as though it were not the sub-agent of Agent. 
 15.11 Withholding Taxes. 
 (a) All payments made by Borrower
hereunder or under any note or other Loan Document will be made without setoff, counterclaim, or other defense. In addition, all such payments will be made free and clear of, and without deduction or withholding for, any present or future Taxes, and
in the event any deduction or withholding of Taxes is required, Borrower shall comply with the penultimate sentence of this Section 15.11(a). “Taxes” shall mean, any taxes, levies, imposts, duties, fees, assessments or other
charges of whatever nature now or hereafter imposed by any jurisdiction or by any political subdivision or taxing authority thereof or therein with respect to such payments (but excluding any tax imposed by any jurisdiction or by any political
subdivision or taxing authority thereof or therein measured by or based on the net income or net profits of any Lender) and all interest, penalties or similar liabilities with respect thereto. If any Taxes are so levied or imposed, Borrower agrees
to pay the full amount of such Taxes and such additional amounts as may be necessary so that every payment of all amounts due under this Agreement, any note, or Loan Document, including any amount paid pursuant to this Section 15.11(a)
after withholding or deduction for or on account of any Taxes, will not be less than the amount provided for herein; provided, however, that Borrower shall not be required to increase any such amounts if the increase in such amount payable results
from Agent’s or such Lender’s own willful misconduct or gross negligence (as finally determined by a court of competent jurisdiction). Borrower will furnish to Agent as promptly as possible after the date the payment of any Tax is due
pursuant to applicable law certified copies of tax receipts evidencing such payment by Borrower. 
 (b) If a Lender claims an
exemption from United States withholding tax, Lender agrees with and in favor of Agent and Borrower, to deliver to Agent: 

(i) if such Lender claims an exemption from United States withholding tax pursuant to its portfolio interest exception, (A) a
statement of the Lender, signed under penalty of perjury, that it is not a (I) a “bank” as described in Section 881(c)(3)(A) of the IRC, (II) a 10% shareholder of Borrower (within the meaning of Section 871(h)(3)(B) of the
IRC), or (III) a controlled foreign corporation related to Borrower within the meaning of Section 864(d)(4) of the IRC, and (B) a properly completed and executed IRS Form W-8BEN, before receiving its first payment under this Agreement and
at any other time reasonably requested by Agent or Borrower; 
 (ii) if such Lender claims an exemption from, or a reduction
of, withholding tax under a United States tax treaty, properly completed and executed IRS Form W-8BEN before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower; 

(iii) if such Lender claims that interest paid under this Agreement is exempt from United States withholding tax because it is
effectively connected with a United States trade or business of such Lender, two properly completed and executed copies of IRS Form W-8ECI before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or
Borrower; or 
 (iv) such other form or forms, including IRS Form W-9, as may be required under the IRC or other laws of the
United States as a condition to exemption from, or reduction of, United States withholding or backup withholding tax before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower. 

Lender agrees promptly to notify Agent and Borrower of any change in circumstances which would modify or render invalid any claimed exemption or
reduction. 

  
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 (c) If a Lender claims an exemption from withholding tax in a jurisdiction other than the
United States, Lender agrees with and in favor of Agent and Borrower, to deliver to Agent any such form or forms, as may be required under the laws of such jurisdiction as a condition to exemption from, or reduction of, foreign withholding or backup
withholding tax before receiving its first payment under this Agreement and at any other time reasonably requested by Agent or Borrower. 

Lender agrees promptly to notify Agent and Borrower of any change in circumstances which would modify or render invalid any claimed exemption or
reduction. 
 (d) If any Lender claims exemption from, or reduction of, withholding tax and such Lender sells, assigns, grants a
participation in, or otherwise transfers all or part of the Obligations of Borrower to such Lender, such Lender agrees to notify Agent and Borrower of the percentage amount in which it is no longer the beneficial owner of Obligations of Borrower to
such Lender. To the extent of such percentage amount, Agent and Borrower will treat such Lender’s documentation provided pursuant to Sections 15.11(b) or 15.11(c) as no longer valid. With respect to such percentage amount, Lender may
provide new documentation, pursuant to Sections 15.11 (b) or 15.11(c), if applicable. 
 (e) If any Lender is
entitled to a reduction in the applicable withholding tax, Agent may withhold from any interest payment to such Lender an amount equivalent to the applicable withholding tax after taking into account such reduction. If the forms or other
documentation required by subsection (b) or (c) of this Section 15.11 are not delivered to Agent, then Agent may withhold from any interest payment to such Lender not providing such forms or other documentation an amount
equivalent to the applicable withholding tax. 
 (f) If the IRS or any other Governmental Authority of the United States or
other jurisdiction asserts a claim that Agent did not properly withhold tax from amounts paid to or for the account of any Lender due to a failure on the part of the Lender (because the appropriate form was not delivered, was not properly executed,
or because such Lender failed to notify Agent of a change in circumstances which rendered the exemption from, or reduction of, withholding tax ineffective, or for any other reason) such Lender shall indemnify and hold Agent harmless for all amounts
paid, directly or indirectly, by Agent, as tax or otherwise, including penalties and interest, and including any taxes imposed by any jurisdiction on the amounts payable to Agent under this Section 15.11, together with all costs and
expenses (including attorneys fees and expenses). The obligation of the Lenders under this subsection shall survive the payment of all Obligations and the resignation or replacement of Agent. 

15.12 Collateral Matters. 
 (a) The Lenders hereby irrevocably authorize Agent, at its option and in its sole discretion, to release any Lien on any Collateral (i) upon the termination of the Commitments and payment and
satisfaction in full by Borrower of all Obligations, (ii) constituting property being sold or disposed of if a release is required or desirable in connection therewith and if Borrower certifies to Agent that the sale or disposition is permitted
under Section 6.4 of this Agreement or the other Loan Documents (and Agent may rely conclusively on any such certificate, without further inquiry), (iii) constituting property in which Borrower or its Subsidiaries owned no interest
at the time the Agent’s Lien was granted nor at any time thereafter, or (iv) constituting property leased to Borrower or its Subsidiaries under a lease that has expired or is terminated in a transaction permitted under this Agreement.
Except as provided above, Agent will not execute and deliver a release of any Lien on any Collateral without the prior written authorization of (y) if the release is of all or substantially all of the Collateral, all of the Lenders, or
(z) otherwise, the Required Lenders. Upon request by Agent or Borrower at any time, the Lenders will confirm in writing Agent’s authority to release any such Liens on particular types or items of Collateral pursuant to this
Section 15.12; provided, however, that (1) Agent shall not be required to execute any document necessary to evidence such release on terms that, in Agent’s opinion, would expose Agent to liability or create any
obligation or entail any consequence other than the release of such Lien without recourse, representation, or warranty, and (2) such release shall not in any manner 

  
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discharge, affect, or impair the Obligations or any Liens (other than those expressly being released) upon (or obligations of Borrower in respect of) all interests retained by Borrower,
including, the proceeds of any sale, all of which shall continue to constitute part of the Collateral. 
 (b) Agent shall have
no obligation whatsoever to any of the Lenders to assure that the Collateral exists or is owned by Borrower or is cared for, protected, or insured or has been encumbered, or that the Agent’s Liens have been properly or sufficiently or lawfully
created, perfected, protected, or enforced or are entitled to any particular priority, or to exercise at all or in any particular manner or under any duty of care, disclosure or fidelity, or to continue exercising, any of the rights, authorities and
powers granted or available to Agent pursuant to any of the Loan Documents, it being understood and agreed that in respect of the Collateral, or any act, omission, or event related thereto, subject to the terms and conditions contained herein, Agent
may act in any manner it may deem appropriate, in its sole discretion given Agent’s own interest in the Collateral in its capacity as one of the Lenders and that Agent shall have no other duty or liability whatsoever to any Lender as to any of
the foregoing, except as otherwise provided herein. 
 15.13 Restrictions on Actions by Lenders; Sharing of
Payments. 
 (a) Each of the Lenders agrees that it shall not, without the express written consent of Agent, and
that it shall, to the extent it is lawfully entitled to do so, upon the written request of Agent, set off against the Obligations, any amounts owing by such Lender to Borrower or any deposit accounts of Borrower now or hereafter maintained with such
Lender. Each of the Lenders further agrees that it shall not, unless specifically requested to do so in writing by Agent, take or cause to be taken any action, including, the commencement of any legal or equitable proceedings, to foreclose any Lien
on, or otherwise enforce any security interest in, any of the Collateral. 
 (b) If, at any time or times any Lender shall
receive (i) by payment, foreclosure, setoff, or otherwise, any proceeds of Collateral or any payments with respect to the Obligations, except for any such proceeds or payments received by such Lender from Agent pursuant to the terms of this
Agreement, or (ii) payments from Agent in excess of such Lender’s Pro Rata Share of all such distributions by Agent, such Lender promptly shall (A) turn the same over to Agent, in kind, and with such endorsements as may be required to
negotiate the same to Agent, or in immediately available funds, as applicable, for the account of all of the Lenders and for application to the Obligations in accordance with the applicable provisions of this Agreement, or (B) purchase, without
recourse or warranty, an undivided interest and participation in the Obligations owed to the other Lenders so that such excess payment received shall be applied ratably as among the Lenders in accordance with their Pro Rata Shares; provided,
however, that to the extent that such excess payment received by the purchasing party is thereafter recovered from it, those purchases of participations shall be rescinded in whole or in part, as applicable, and the applicable portion of the
purchase price paid therefor shall be returned to such purchasing party, but without interest except to the extent that such purchasing party is required to pay interest in connection with the recovery of the excess payment. 

15.14 Agency for Perfection. Agent hereby appoints each other Lender as its agent (and each Lender hereby accepts
such appointment) for the purpose of perfecting the Agent’s Liens in assets which, in accordance with Article 8 or Article 9, as applicable, of the Code can be perfected only by possession or control. Should any Lender obtain possession or
control of any such Collateral, such Lender shall notify Agent thereof, and, promptly upon Agent’s request therefor shall deliver possession or control of such Collateral to Agent or in accordance with Agent’s instructions. 

15.15 Payments by Agent to the Lenders. All payments to be made by Agent to the Lenders shall be made by bank wire
transfer of immediately available funds pursuant to such wire transfer instructions as each party may designate for itself by written notice to Agent. Concurrently with each such payment, Agent shall identify whether such payment (or any portion
thereof) represents principal, premium, fees, or interest of the Obligations. 

  
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 15.16 Concerning the Collateral and Related Loan Documents. Each member
of the Lender Group authorizes and directs Agent to enter into this Agreement and the other Loan Documents. Each member of the Lender Group agrees that any action taken by Agent in accordance with the terms of this Agreement or the other Loan
Documents relating to the Collateral and the exercise by Agent of its powers set forth therein or herein, together with such other powers that are reasonably incidental thereto, shall be binding upon all of the Lenders. 

15.17 Field Audits and Examination Reports; Confidentiality; Disclaimers by Lenders; Other Reports and Information.
By becoming a party to this Agreement, each Lender: 
 (a) is deemed to have requested that Agent furnish such Lender, promptly
after it becomes available, a copy of each field audit or examination report (each a “Report” and collectively, “Reports”) prepared by or at the request of Agent, and Agent shall so furnish each Lender with such
Reports, 
 (b) expressly agrees and acknowledges that Agent does not (i) make any representation or warranty as to the
accuracy of any Report, and (ii) shall not be liable for any information contained in any Report, 
 (c) expressly agrees
and acknowledges that the Reports are not comprehensive audits or examinations, that Agent or other party performing any audit or examination will inspect only specific information regarding Borrower and will rely significantly upon Borrower’s
and its Subsidiaries’ books and records, as well as on representations of Borrower’s personnel, 
 (d) agrees to keep
all Reports and other material, non-public information regarding Borrower and its Subsidiaries and their operations, assets, and existing and contemplated business plans in a confidential manner in accordance with Section 16.7, and

 (e) without limiting the generality of any other indemnification provision contained in this Agreement, agrees: (i) to
hold Agent and any other Lender preparing a Report harmless from any action the indemnifying Lender may take or fail to take or any conclusion the indemnifying Lender may reach or draw from any Report in connection with any loans or other credit
accommodations that the indemnifying Lender has made or may make to Borrower, or the indemnifying Lender’s participation in, or the indemnifying Lender’s purchase of, a loan or loans of Borrower, and (ii) to pay and protect, and
indemnify, defend and hold Agent, and any such other Lender preparing a Report harmless from and against, the claims, actions, proceedings, damages, costs, expenses, and other amounts (including, attorneys fees and costs) incurred by Agent and any
such other Lender preparing a Report as the direct or indirect result of any third parties who might obtain all or part of any Report through the indemnifying Lender. 
 In addition to the foregoing: (x) any Lender may from time to time request of Agent in writing that Agent provide to such Lender a copy of any report or document provided by Borrower to Agent that
has not been contemporaneously provided by Borrower to such Lender, and, upon receipt of such request, Agent promptly shall provide a copy of same to such Lender, (y) to the extent that Agent is entitled, under any provision of the Loan
Documents, to request additional reports or information from Borrower, any Lender may, from time to time, reasonably request Agent to exercise such right as specified in such Lender’s notice to Agent, whereupon Agent promptly shall request of
Borrower the additional reports or information reasonably specified by such Lender, and, upon receipt thereof from Borrower, Agent promptly shall provide a copy of same to such Lender, and (z) any time that Agent renders to Borrower a statement
regarding the Loan Account, Agent shall send a copy of such statement to each Lender. 
 15.18 Several Obligations; No
Liability. Notwithstanding that certain of the Loan Documents now or hereafter may have been or will be executed only by or in favor of Agent in its capacity as such, and not by or in favor of the Lenders, any and all obligations on
the part of Agent (if any) to make any credit 

  
 -47-









 
available hereunder shall constitute the several (and not joint) obligations of the respective Lenders on a ratable basis, according to their respective Commitments, to make an amount of such
credit not to exceed, in principal amount, at any one time outstanding, the amount of their respective Revolver Commitments. Nothing contained herein shall confer upon any Lender any interest in, or subject any Lender to any liability for, or in
respect of, the business, assets, profits, losses, or liabilities of any other Lender. Each Lender shall be solely responsible for notifying its Participants of any matters relating to the Loan Documents to the extent any such notice may be
required, and no Lender shall have any obligation, duty, or liability to any Participant of any other Lender. Except as provided in Section 15.7, no member of the Lender Group shall have any liability for the acts of any other member of
the Lender Group. No Lender shall be responsible to Borrower or any other Person for any failure by any other Lender to fulfill its obligations to make credit available hereunder, nor to advance for it or on its behalf in connection with its
Commitment, nor to take any other action on its behalf hereunder or in connection with the financing contemplated herein. 

15.19 Bank Product Providers. Each Bank Product Provider shall be deemed a party hereto for purposes of any
reference in a Loan Document to the parties for whom Agent is acting; it being understood and agreed that the rights and benefits of such Bank Product Provider under the Loan Documents consist exclusively of such Bank Product Provider’s right
to share in payments and collections out of the Collateral as more fully set forth herein. In connection with any such distribution of payments and collections, Agent shall be entitled to assume no amounts are due to any Bank Product Provider unless
such Bank Product Provider has notified Agent in writing of the amount of any such liability owed to it prior to such distribution. 
  

	16.	GENERAL PROVISIONS. 

 16.1 Effectiveness. This Agreement shall be binding and deemed effective when executed by Borrower, Agent, and each Lender whose signature is provided for on the signature pages
hereof. 
 16.2 Section Headings. Headings and numbers have been set forth herein for convenience only.
Unless the contrary is compelled by the context, everything contained in each Section applies equally to this entire Agreement. 

16.3 Interpretation. Neither this Agreement nor any uncertainty or ambiguity herein shall be construed against the
Lender Group or Borrower, whether under any rule of construction or otherwise. On the contrary, this Agreement has been reviewed by all parties and shall be construed and interpreted according to the ordinary meaning of the words used so as to
accomplish fairly the purposes and intentions of all parties hereto. 
 16.4 Severability of Provisions.
Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 

16.5 Counterparts; Electronic Execution. This Agreement may be executed in any number of counterparts and by
different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Agreement. Delivery of an executed counterpart of
this Agreement by telefacsimile or other electronic method of transmission shall be equally as effective as delivery of an original executed counterpart of this Agreement. Any party delivering an executed counterpart of this Agreement by
telefacsimile or other electronic method of transmission also shall deliver an original executed counterpart of this Agreement but the failure to deliver an original executed counterpart shall not affect the validity, enforceability, and binding
effect of this Agreement. The foregoing shall apply to each other Loan Document mutatis mutandis. 
 16.6 Revival
and Reinstatement of Obligations. If the incurrence or payment of the Obligations by Borrower or Guarantor or the transfer to the Lender Group of any property should for any reason 

  
 -48-









 
subsequently be declared to be void or voidable under any state or federal law relating to creditors’ rights, including provisions of the Bankruptcy Code relating to fraudulent conveyances,
preferences, or other voidable or recoverable payments of money or transfers of property (each, a “Voidable Transfer”), and if the Lender Group is required to repay or restore, in whole or in part, any such Voidable Transfer, or
elects to do so upon the reasonable advice of its counsel, then, as to any such Voidable Transfer, or the amount thereof that the Lender Group is required or elects to repay or restore, and as to all reasonable costs, expenses, and attorneys fees of
the Lender Group related thereto, the liability of Borrower or Guarantor automatically shall be revived, reinstated, and restored and shall exist as though such Voidable Transfer had never been made. 

16.7 Confidentiality.  
 (a) Agent and Lenders each individually (and not jointly or jointly and severally) agree that material, non-public information regarding Borrower and its Subsidiaries, their operations, assets, and
existing and contemplated business plans shall be treated by Agent and the Lenders in a confidential manner, and shall not be disclosed by Agent and the Lenders to Persons who are not parties to this Agreement, except: (i) on a confidential
basis to attorneys for and other advisors, accountants, auditors, and consultants to any member of the Lender Group, (ii) to Subsidiaries and Affiliates of any member of the Lender Group (including the Bank Product Providers), provided that any
such Subsidiary or Affiliate shall have agreed to receive such information hereunder subject to the terms of this Section 16.7, (iii) as may be required by statute, decision, or judicial or administrative order, rule, or regulation,
(iv) as may be agreed to in advance by Borrower or as requested or required by any Governmental Authority pursuant to any subpoena or other legal process, (v) as to any such information that is or becomes generally available to the public
(other than as a result of prohibited disclosure by Agent or the Lenders), (vi) in connection with any assignment, participation or pledge of any Lender’s interest under this Agreement, provided that any such assignee, participant, or
pledgee shall have agreed in writing to receive such information hereunder subject to the terms of this Section, and (vii) in connection with any litigation or other adversary proceeding involving parties hereto which such litigation or
adversary proceeding involves claims related to the rights or duties of such parties under this Agreement or the other Loan Documents. The provisions of this Section 16.7(a) shall survive for 2 years after the payment in full of the
Obligations. 
 (b) Anything in this Agreement to the contrary notwithstanding, Agent may provide information concerning the
terms and conditions of this Agreement and the other Loan Documents to loan syndication and pricing reporting services. 
 16.8
Lender Group Expenses. Borrower agrees to pay any and all Lender Group Expenses promptly after demand therefor by Agent and agrees that its obligations contained in this Section 16.8 shall survive payment or satisfaction in full
of all other Obligations. 
 16.9 USA PATRIOT Act. Each Lender that is subject to the requirements of the
Act hereby notifies the Borrower that pursuant to the requirements of the Act, it is required to obtain, verify and record information that identifies the Borrower, which information includes the name and address of the Borrower and other
information that will allow such Lender to identify the Borrower in accordance with the Act. 
 16.10
Integration. This Agreement, together with the other Loan Documents, reflects the entire understanding of the parties with respect to the transactions contemplated hereby and shall not be contradicted or qualified by any other
agreement, oral or written, before the date hereof. 
 16.11 No Novation. This Agreement does not
extinguish the obligations for the payment of money outstanding under the Existing Credit Agreement or discharge or release the obligations or the liens or priority of any mortgage, pledge, security agreement or any other security therefor. Nothing
herein contained shall be construed as a substitution or novation of the obligations outstanding under the Existing Credit Agreement or instruments securing the same, which shall remain in full force and effect, except as modified hereby or by


  
 -49-









 
instruments executed concurrently herewith. Nothing expressed or implied in this Agreement shall be construed as a release or other discharge of Borrower or any guarantor from any of its
obligations or liabilities under the Existing Credit Agreement or any of the security agreements, pledge agreements, mortgages, guaranties, or other loan documents executed in connection therewith. Borrower hereby (i) confirms and agrees that
each Loan Document to which it is a party is, and shall continue to be, in full force and effect and is hereby ratified and confirmed in all respects except that on and after the Restatement Effective Date all references in any such Loan Document to
“the Credit Agreement”, “thereto”, “thereof”, “thereunder” or words of like import referring to the Existing Credit Agreement shall mean the Existing Credit Agreement as amended and restated by this Agreement;
and (ii) confirms and agrees that to the extent that any such Loan Document purports to assign or pledge to the Agent, for the benefit of the Lenders, or to grant to the Agent, for the benefit of the Lenders, a security interest in or lien on,
any collateral as security for the obligations of Borrower from time to time existing in respect of the Existing Credit Agreement, such pledge, assignment, or grant of the security interest or lien is hereby ratified and confirmed in all respects.

 [SIGNATURE PAGES TO FOLLOW.] 

  
 -50-









 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and
delivered as of the date first above written. 
  

			
	 SERVICESOURCE INTERNATIONAL, LLC,
 a Delaware limited liability company

		
	By:	  	 /s/ David Oppenheimer

	Title:	  	CFO


 [SIGNATURES CONTINUED ON NEXT
PAGE] 

  
 -1-









 
			
	 WELLS FARGO CAPITAL FINANCE, INC.,
 as Agent

		
	By:	 	 /s/ Michael Ganann

	Title:	 	 Michael Ganann
 Vice
President

	
	 WELLS FARGO CAPITAL FINANCE, LLC,
 as a Lender

		
	By:	 	 /s/ Michael Ganann

	Title:	 	 Michael Ganann
 Vice
President

	
	 COMERICA BANK,
 as a Lender

		
	By:	 	 /s/ Kim Crosslin

	Title:	 	 V.P.




  
 -2-









 EXHIBITS AND SCHEDULES 

 

			
	 Exhibit A-1
	  	Form of Assignment and Acceptance
	 Exhibit B-1
	  	[RESERVED]
	 Exhibit C-1
	  	Form of Compliance Certificate
	 Exhibit L-1
	  	Form of LIBOR Notice
		
	 Schedule A-1
	  	Agent’s Account
	 Schedule C-1
	  	Revolver Commitments
	 Schedule 1.1
	  	Definitions
	 Schedule 3.1
	  	Conditions Precedent
	 Schedule 5.2
	  	Collateral Reporting
	 Schedule 5.3
	  	Financial Statements, Reports, Certificates








 EXHIBIT A-1 

FORM OF ASSIGNMENT AND ACCEPTANCE AGREEMENT 
 This ASSIGNMENT AND ACCEPTANCE AGREEMENT (“Assignment Agreement”) is entered into as of
                     between
                                        
(“Assignor”) and
                                        
(“Assignee”). Reference is made to the Agreement described in Annex I hereto (the “Credit Agreement”). Capitalized terms used herein and not otherwise defined shall have the meanings ascribed to them in the Credit
Agreement. 
 In accordance with the terms and conditions of Section 13 of the Credit Agreement, the Assignor hereby
sells and assigns to the Assignee, and the Assignee hereby purchases and assumes from the Assignor, that interest in and to the Assignor’s rights and obligations under the Loan Documents as of the date hereof with respect to the Obligations
owing to the Assignor, and Assignor’s portion of the Commitments, all to the extent specified on Annex I. 
 The
Assignor (a) represents and warrants that (i) it is the legal and beneficial owner of the interest being assigned by it hereunder and that such interest is free and clear of any adverse claim and (ii) it has full power and authority,
and has taken all action necessary, to execute and deliver this Assignment Agreement and to consummate the transactions contemplated hereby; (b) makes no representation or warranty and assumes no responsibility with respect to (i) any
statements, representations or warranties made in or in connection with the Loan Documents, or (ii) the execution, legality, validity, enforceability, genuineness, sufficiency or value of the Loan Documents or any other instrument or document
furnished pursuant thereto; (c) makes no representation or warranty and assumes no responsibility with respect to the financial condition of Borrower or the performance or observance by Borrower of any of its obligations under the Loan
Documents or any other instrument or document furnished pursuant thereto, and (d) represents and warrants that the amount set forth as the Purchase Price on Annex I represents the amount owed by Borrower to Assignor with respect to
Assignor’s share of the Advances assigned hereunder, as reflected on Assignor’s books and records. 
 The Assignee
(a) confirms that it has received copies of the Credit Agreement and the other Loan Documents, together with copies of the financial statements referred to therein and such other documents and information as it has deemed appropriate to make
its own credit analysis and decision to enter into this Assignment Agreement; (b) agrees that it will, independently and without reliance upon Agent, Assignor, or any other Lender, based upon such documents and information as it shall deem
appropriate at the time, continue to make its own credit decisions in taking or not taking any action under the Loan Documents; (c) confirms that it is an Eligible Transferee; (d) appoints and authorizes the Agent to take such action as
agent on its behalf and to exercise such powers under the Loan Documents as are delegated to Agent by the terms thereof, together with such powers as are reasonably incidental thereto; (e) agrees that it will perform in accordance with their
terms all of the obligations which by the terms of the Loan Documents are required to be performed by it as a Lender; [and (f) attaches the forms prescribed by the Internal Revenue Service of the United States certifying as to the
Assignee’s status for purposes of determining exemption from United States withholding taxes with respect to all payments to be made to the Assignee under the Credit Agreement or such other documents as are necessary to indicate that all such
payments are subject to such rates at a rate reduced by an applicable tax treaty.] 
 Following the execution of this Assignment
Agreement by the Assignor and Assignee, the Assignor will deliver this Assignment Agreement to the Agent for recording by the Agent. The effective date of this Assignment (the “Settlement Date”) shall be the latest to occur of (a) the
date of the execution and delivery hereof by the Assignor and the Assignee, (b) the receipt by Agent for its sole and separate account a processing fee in the amount of $3,500 (if required by the Credit Agreement), (c) the receipt of any
required consent of the Agent, and (d) the date specified in Annex I. 

  
 -1-









 As of the Settlement Date (a) the Assignee shall be a party to the Credit Agreement
and, to the extent of the interest assigned pursuant to this Assignment Agreement, have the rights and obligations of a Lender thereunder and under the other Loan Documents, and (b) the Assignor shall, to the extent of the interest assigned
pursuant to this Assignment Agreement, relinquish its rights and be released from its obligations under the Credit Agreement and the other Loan Documents, provided, however, that nothing contained herein shall release any assigning
Lender from obligations that survive the termination of this Agreement, including such assigning Lender’s obligations under Article 15 and Section 16.7 of the Credit Agreement. 

Upon the Settlement Date, Assignee shall pay to Assignor the Purchase Price (as set forth in Annex I). From and after the
Settlement Date, Agent shall make all payments that are due and payable to the holder of the interest assigned hereunder (including payments of principal, interest, fees and other amounts) to Assignor for amounts which have accrued up to but
excluding the Settlement Date and to Assignee for amounts which have accrued from and after the Settlement Date. On the Settlement Date, Assignor shall pay to Assignee an amount equal to the portion of any interest, fee, or any other charge that was
paid to Assignor prior to the Settlement Date on account of the interest assigned hereunder and that are due and payable to Assignee with respect thereto, to the extent that such interest, fee or other charge relates to the period of time from and
after the Settlement Date. 
 This Assignment Agreement may be executed in counterparts and by the parties hereto in separate
counterparts, each of which when so executed and delivered shall be an original, but all of which shall together constitute one and the same instrument. This Assignment Agreement may be executed and delivered by telecopier or other facsimile
transmission all with the same force and effect as if the same were a fully executed and delivered original manual counterpart. 

THIS ASSIGNMENT AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED AND ENFORCED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF CALIFORNIA.


  
 -2-









 IN WITNESS WHEREOF, the parties hereto have caused this Assignment Agreement and Annex I
hereto to be executed by their respective officers, as of the first date written above. 
  

			
	
	[NAME OF ASSIGNOR]
	
	as Assignor
		
	By	 	  

		 	Name:
		 	Title:
	
	[NAME OF ASSIGNEE]
	
	as Assignee
		
	By	 	  

		 	Name:
		 	Title:


 ACCEPTED THIS
         DAY OF 

__________                     

 

			
	WELLS FARGO CAPITAL FINANCE, INC.,
	as Agent
		
	By	 	  

		 	Name:
		 	Title:


  
 -3-









 ANNEX FOR ASSIGNMENT AND ACCEPTANCE 

ANNEX I 
  

									
			
	1.	 		 	Borrower: ServiceSource International, LLC, a Delaware limited liability company
				
	2.	 		 	Name and Date of Credit Agreement:	  	
				
		 		 		 	 Second Amended and Restated Credit Agreement, dated as of February 24, 2011, by and among ServiceSource International, LLC, a Delaware
limited liability company, as borrower, the lenders from time to time a party thereto (the “Lenders”), and Wells Fargo Capital Finance, Inc., a Delaware corporation, as the arranger and administrative agent for the
Lenders

				
	3.	 		 	Date of Assignment Agreement:	  	 __________

					
	4.	 		 	Amounts:	 		  	
				
		 		 	 (i)     Assigned Amount of Revolver Commitment
	  	 $                    

				
		 		 	 b.      Assigned Amount of Advances
	  	 $                    

				
	5.	 		 	Settlement Date:	  	 $                    

				
	6.	 		 	Purchase Price:	  	 $                    

				
	7.	 		 	Notice and Payment Instructions, etc.	  	
					
		 		 	Assignee:	 	 Assignor:        
	  	


  
 -4-










	8.	Agreed and Accepted: 

  

									
	[ASSIGNOR]	 		 	[ASSIGNEE]
					
	By:	 	  
	 		 	By:	 	  

	Title:	 	  
	 		 	Title:	 	  



 

			
	Accepted:
	WELLS FARGO CAPITAL FINANCE, INC.,
	as Agent
		
	By	 	  

		 	Name:
		 	Title:


  
 -5-









 EXHIBIT C-1 

FORM OF COMPLIANCE CERTIFICATE 
 [on Borrower’s letterhead] 
  

	To:	Wells Fargo Capital Finance, Inc. 


2450 Colorado Avenue, Suite 3000 West 
 Santa Monica, California 90404 
 Attn: Michael Ganann 

 

	 	Re:	Compliance Certificate dated                     


 Ladies and Gentlemen: 
 Reference is made to that certain SECOND AMENDED AND RESTATED CREDIT AGREEMENT (the “Credit Agreement”) dated as of February 24, 2011, by and among the lenders identified on
the signature pages thereof (such lenders, together with their respective successors and permitted assigns, are referred to hereinafter each individually as a “Lender” and collectively as the “Lenders”), WELLS
FARGO CAPITAL FINANCE, INC., as the arranger and administrative agent for the Lenders (“Agent”), and SERVICESOURCE INTERNATIONAL, LLC, a Delaware limited liability company (the “Borrower”). Capitalized
terms used in this Compliance Certificate have the meanings set forth in the Credit Agreement unless specifically defined herein. 
 Pursuant to Schedule 5.3 of the Credit Agreement, the undersigned officer of Borrower hereby certifies that: 
 1. The financial information of Borrower and its Subsidiaries furnished in Schedule 1 attached hereto, has been prepared in accordance with GAAP (except for year-end adjustments and the lack of
footnotes), and fairly presents in all material respects the financial condition of Borrower and its Subsidiaries. 
 2. Such
officer has reviewed the terms of the Credit Agreement and has made, or caused to be made under his/her supervision, a review in reasonable detail of the transactions and condition of Borrower and its Subsidiaries during the accounting period
covered by the financial statements delivered pursuant to Schedule 5.3 of the Credit Agreement. 
 3. Such review has not
disclosed the existence on and as of the date hereof, and the undersigned does not have knowledge of the existence as of the date hereof, of any event or condition that constitutes a Default or Event of Default, except for such conditions or events
listed on Schedule 2 attached hereto, specifying the nature and period of existence thereof and what action Borrower and its Subsidiaries have taken, are taking, or propose to take with respect thereto. 

4. The representations and warranties of Borrower and its Subsidiaries set forth in the Credit Agreement and the other Loan Documents are
true and correct in all material respects on and as of the date hereof (except to the extent they relate to a specified date), except as set forth on Schedule 3 attached hereto. 

5. Borrower and its Subsidiaries are in compliance with the applicable covenants contained in Section 6.16 of the Credit
Agreement as demonstrated on Schedule 4 hereof. 

  
 -1-









 IN WITNESS WHEREOF, this Compliance Certificate is executed by the undersigned this
         day of                     ,         .

  

			
	 SERVICESOURCE INTERNATIONAL, LLC,
 a Delaware limited liability company


		
	By:	 	  

	Name:	 	  

	Title:	 	  




  
 - 2 -









 SCHEDULE 1 

Financial Information 

  
 - 3 -









 SCHEDULE 2 

Default or Event of Default 

  
 - 4 -









 SCHEDULE 3 

Representations and Warranties 

  
 - 5 -









 SCHEDULE 4 

Financial Covenants 
  

	1.	Fixed Charge Coverage Ratio. 

 Borrower’s and its Subsidiaries’ Fixed Charge Coverage Ratio, measured on a fiscal quarter-end basis, for the 12 month period ending
                    ,              is     :1.0,
which [is/is not] greater than or equal to the ratio set forth in Section 6.16(a) of the Credit Agreement for the corresponding period. 
  

	2.	Leverage Ratio. 

 Borrower’s and its Subsidiaries’ Leverage Ratio, measured on a fiscal quarter-end basis, for the period ending
                    ,              is     :1.0,
which [is/is not] less than or equal to the ratio set forth in Section 6.16(b) of the Credit Agreement for the corresponding period. 
  

	3.	Liquidity Ratio. 


Borrower’s and its Subsidiaries’ Liquidity Ratio, measured on a month-end basis, for the month ending
                    ,              is     :1.0,
which [is/is not] greater than or equal to the ratio set forth Section 6.16(c) of the Credit Agreement for the corresponding period. 

  
 - 6 -









 EXHIBIT L-1 

FORM OF LIBOR NOTICE 

Wells Fargo Capital Finance, Inc., as Agent 

under the below referenced Credit Agreement 

2450 Colorado Avenue 
 Suite 3000 West

 Santa Monica, California 90404 

Ladies and Gentlemen: 

Reference hereby is made to that certain Second Amended and Restated Credit Agreement, dated as of February 24, 2011 (the
“Credit Agreement”), among ServiceSource International, LLC, a Delaware limited liability company (“Borrower”), the lenders signatory thereto (the “Lenders”), and Wells Fargo Capital Finance, Inc.,
as the arranger and administrative agent for the Lenders (“Agent”). Capitalized terms used herein and not otherwise defined herein shall have the meanings ascribed to them in the Credit Agreement. 

This LIBOR Notice represents Borrower’s request to elect the LIBOR Option with respect to outstanding Advances in the amount of
$             (the “LIBOR Rate Advance”)[, and is a written confirmation of the telephonic notice of such election given to Agent]. 

The LIBOR Rate Advance will have an Interest Period of [1, 2, [or] 3] month(s) commencing on
                     . 
 This LIBOR Notice further confirms Borrower’s acceptance, for purposes of determining the rate of interest based on the LIBOR Rate under the Credit Agreement, of the LIBOR Rate as determined pursuant
to the Credit Agreement. 
 Borrower represents and warrants that (i) as of the date hereof, each representation or
warranty contained in or pursuant to any Loan Document or any agreement, instrument, certificate, document or other writing furnished at any time under or in connection with any Loan Document, and as of the effective date of any advance,
continuation or conversion requested above, is true and correct in all material respects (except to the extent any representation or warranty expressly related to an earlier date), (ii) each of the covenants and agreements contained in any Loan
Document have been performed (to the extent required to be performed on or before the date hereof or each such effective date), and (iii) no Default or Event of Default has occurred and is continuing on the date hereof, nor will any thereof
occur after giving effect to the request above. 

  
 -1-









 
			
	 Dated:
	 	  

	
	 SERVICESOURCE INTERNATIONAL, LLC,
 a Delaware limited liability company, as Borrower

		
	By	 	  

	Name:	 	  

	Title:	 	  



 Acknowledged by: 
  

			
	 WELLS FARGO CAPITAL FINANCE, INC.,
 as Agent

		
	By:	 	  

	Name:	 	  

	Title:	 	  



  
 - 2 -









 Schedule A-1 

Agent’s Account 
 An account at a bank designated by Agent from time to time as the account into which Borrower shall make all payments to Agent for the benefit of the Lender Group and into which the Lender Group shall
make all payments to Agent under this Agreement and the other Loan Documents; unless and until Agent notifies Borrower and the Lender Group to the contrary, Agent’s Account shall be that certain deposit account bearing account number [account
number] and maintained by Wells Fargo Capital Finance, LLC, as sub-agent for Agent, with Wells Fargo Bank, N.A., 420 Montgomery Street, San Francisco, CA, ABA# [account number]. 







 Schedule C-1 

Commitments 
  

									
	 Lender
	  	Revolver
Commitment	 	  	Total
Commitment	 
	 Wells Fargo Capital Finance, LLC
	  	$	20,000,000.00	  	  	$	20,000,000.00	  
	 Comerica Bank
	  	$	10,000,000.00	  	  	$	10,000,000.00	  
			
	 All Lenders
	  	$	30,000,000.00	  	  	$	30,000,000.00	  


  
 - 1 -









 Schedule 1.1 
 As used in the Agreement, the following terms shall have the following definitions: 
 “Account” means an account (as that term is defined in the Code). 

“Account Debtor” means any Person who is obligated on an Account, chattel paper, or a general intangible. 

“ACH Transactions” means any cash management or related services (including the Automated Clearing House processing of
electronic fund transfers through the direct Federal Reserve Fedline system) provided by a Bank Product Provider for the account of Borrower or its Subsidiaries. 
 “Act” has the meaning specified therefor in Section 4.20. 
 “Additional Documents” has the meaning specified therefor in Section 5.17. 
 “Advances” has the meaning specified therefor in Section 2.1(a). 
 “Affiliate” means, as applied to any Person, any other Person who controls, is controlled by, or is under common control with, such Person. For purposes of this definition,
“control” means the possession, directly or indirectly through one or more intermediaries, of the power to direct the management and policies of a Person, whether through the ownership of Stock, by contract, or otherwise; provided,
however, that, for purposes of Section 6.13 of the Agreement: (a) any Person which owns directly or indirectly 10% or more of the Stock having ordinary voting power for the election of directors or other members of the
governing body of a Person or 10% or more of the partnership or other ownership interests of a Person (other than as a limited partner of such Person) shall be deemed an Affiliate of such Person, (b) each director (or comparable manager) of a
Person shall be deemed to be an Affiliate of such Person, and (c) each partnership in which a Person is a general partner shall be deemed an Affiliate of such Person. 
 “Agent” has the meaning specified therefor in the preamble to the Agreement. 
 “Agent Fee Letter” means that certain fee letter dated as of February 12, 2008 between Borrower and Agent. 
 “Agent-Related Persons” means Agent, together with its Affiliates, officers, directors, employees, attorneys, and agents. 

“Agent’s Account” means the Deposit Account of Agent identified on Schedule A-1. 

“Agent’s Liens” means the Liens granted by Borrower or its Subsidiaries to Agent under the Loan Documents.

 “Agreement” means the Second Amended and Restated Credit Agreement to which this Schedule 1.1 is
attached. 
 “Assignee” has the meaning specified therefor in Section 13.1(a). 

“Assignment and Acceptance” means an Assignment and Acceptance Agreement substantially in the form of Exhibit
A-1. 

  
 - 1 -









 “Authorized Person” means any officer or employee of Borrower. 

“Availability” means, as of any date of determination, the amount that Borrower is entitled to borrow as Advances under
Section 2.1 of the Agreement (after giving effect to all then outstanding Obligations (other than Bank Product Obligations) and all sublimits and reserves then applicable hereunder). 

“Bank Product” means any financial accommodation extended to Borrower or its Subsidiaries by a Bank Product Provider
(other than pursuant to the Agreement) including: (a) credit cards, (b) credit card processing services, (c) debit cards, (d) purchase cards, (e) ACH Transactions, (f) cash management, including controlled disbursement,
accounts or services, or (g) transactions under Hedge Agreements. 
 “Bank Product Agreements” means those
agreements entered into from time to time by Borrower or its Subsidiaries with a Bank Product Provider in connection with the obtaining of any of the Bank Products. 
 “Bank Product Obligations” means all obligations, liabilities, contingent reimbursement obligations, fees, and expenses owing by Borrower or its Subsidiaries to any Bank Product Provider
pursuant to or evidenced by the Bank Product Agreements and irrespective of whether for the payment of money, whether direct or indirect, absolute or contingent, due or to become due, now existing or hereafter arising, and including all such amounts
that Borrower or its Subsidiaries are obligated to reimburse to Agent or any member of the Lender Group as a result of Agent or such member of the Lender Group purchasing participations from, or executing indemnities or reimbursement obligations to,
a Bank Product Provider with respect to the Bank Products provided by such Bank Product Provider to Borrower or its Subsidiaries. 
 “Bank Product Provider” means Wells Fargo, any Lender, or any of their respective Affiliates. 
 “Bank Product Reserve” means, as of any date of determination, the amount of reserves that Agent has established (based upon the Bank Product Providers’ reasonable determination of
the credit exposure of Borrower and its Subsidiaries in respect of Bank Products) in respect of Bank Products then provided or outstanding. 
 “Bankruptcy Code” means title 11 of the United States Code, as in effect from time to time. 
 “Base LIBOR Rate” means the greater of (a) 2.0% per annum (to be reduced to 1.75% per annum after the consummation of a Qualified IPO), and (b) the rate per annum rate
appearing on Bloomberg L.P.’s (the “Service”) Page BBAM1/(Official BBA USD Dollar Libor Fixings) (or on any successor or substitute page of such Service, or any successor to or substitute for such Service) 2 Business Days prior to the
commencement of the requested Interest Period, for a term and in an amount comparable to the Interest Period and the amount of the LIBOR Rate Loan requested (whether as an initial LIBOR Rate Loan or as a continuation of a LIBOR Rate Loan or as a
conversion of a Base Rate Loan to a LIBOR Rate Loan) by Borrower in accordance with the Agreement, which determination shall be conclusive in the absence of manifest error. 
 “Base Rate” means the greater of (a) 3.0% per annum (to be reduced to 2.75% per annum after the consummation of a Qualified IPO), and (b) the rate of interest
announced, from time to time, within Wells Fargo at its principal office in San Francisco as its “prime rate”, with the understanding that the “prime rate” is one of Wells Fargo’s base rates (not necessarily the lowest of
such rates) and serves as the basis upon which effective rates of interest are calculated for those loans making reference thereto and is evidenced by the recording thereof after its announcement in such internal publications as Wells Fargo may
designate. 
 “Base Rate Loan” means the portion of the Advances that bears interest at a rate determined by
reference to the Base Rate. 

  
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 “Base Rate Margin” means, as of any date of determination (with respect to
any portion of the outstanding Advances on such date that is a Base Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio calculation delivered to Agent pursuant to
Section 5.3 of the Agreement (the “Leverage Ratio Calculation”): 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 Base Rate Margin

	 I
	  	If the Leverage Ratio is greater than 1.00:1.00	  	2.75 percentage points (to be reduced to 2.50 percentage points after the consummation of a Qualified IPO)
			
	 II
	  	If the Leverage Ratio is less than or equal to 1.00:1.00	  	2.25 percentage points (to be reduced to 2.00 percentage points after the consummation of a Qualified IPO)


The Base Rate Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each
fiscal quarter. The Base Rate Margin shall be re-determined quarterly on the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to Section 5.3; provided,
however, that if Borrower fails to provide such certification when such certification is due, the Base Rate Margin shall be set at the margin in the row styled “Level I” as of the first day of the month following the date on which
the certification was required to be delivered until the date on which such certification is delivered (on which date (but not retroactively), without constituting a waiver of any Default or Event of Default occasioned by the failure to timely
deliver such certification, the Base Rate Margin shall be set at the margin based upon the calculations disclosed by such certification. The foregoing notwithstanding and without limiting the right of the Agent or the Required Lenders to charge
additional interest at the default rate under Section 2.6(c) of the Agreement, at any time that an Event of Default has occurred and is continuing, the Base Rate Margin shall be set at the margin in the row styled “Level I” as
of the date of the occurrence of such Event of Default. 
 “Benefit Plan” means a “defined benefit
plan” (as defined in Section 3(35) of ERISA) for which Borrower or any Subsidiary or ERISA Affiliate of Borrower has been an “employer” (as defined in Section 3(5) of ERISA) within the past six years. 

“Borrower” has the meaning specified therefor in the preamble to the Agreement. 

“Borrowing” means a borrowing hereunder consisting of Advances made on the same day by the Lenders (or Agent on behalf
thereof), or by Swing Lender in the case of a Swing Loan, or by Agent in the case of a Protective Advance. 
 “Business
Day” means any day that is not a Saturday, Sunday, or other day on which banks are authorized or required to close in the state of California, except that, if a determination of a Business Day shall relate to a LIBOR Rate Loan, the term
“Business Day” also shall exclude any day on which banks are closed for dealings in Dollar deposits in the London interbank market. 
 “Capital Expenditures” means, for any period, the aggregate of all expenditures of Borrower and its Subsidiaries during such period determined on a consolidated basis that, in accordance
with GAAP, are or should be included in “purchase of property and equipment” or similar items reflected in the consolidated statement of cash flows of Borrower and its Subsidiaries. 

  
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 “Capitalized Lease Obligation” means that portion of the obligations under
a Capital Lease that is required to be capitalized in accordance with GAAP. 
 “Capital Lease” means a lease
that is required to be capitalized for financial reporting purposes in accordance with GAAP. 
 “Cash
Equivalents” means (a) marketable direct obligations issued by, or unconditionally guaranteed by, the United States or issued by any agency or instrumentality thereof and backed by the full faith and credit of the United States, in
each case maturing within 1 year from the date of acquisition thereof, (b) marketable direct obligations issued by any state of the United States or any political subdivision of any such state or any public instrumentality thereof maturing
within 1 year from the date of acquisition thereof and, at the time of acquisition, having one of the two highest ratings obtainable from either Standard & Poor’s Rating Group (“S&P”) or Moody’s Investors
Service, Inc. (“Moody’s”), (c) commercial paper maturing no more than 270 days from the date of creation thereof and, at the time of acquisition, having a rating of at least A-1 from S&P or at least P-1 from
Moody’s, (d) certificates of deposit or bankers’ acceptances maturing within 1 year from the date of acquisition thereof issued by any bank organized under the laws of the United States or any state thereof or the District of Columbia
that (a) is at least “adequately capitalized” (as defined in the regulations of its primary Federal banking regulator) and (b) has Tier 1 capital (as defined in such regulations) of not less than $100,000,000, (e) Deposit
Accounts maintained with (i) any bank that satisfies the criteria described in clause (d) above, or (ii) any other bank organized under the laws of the United States or any state thereof so long as the amount maintained with
any such other bank is less than or equal to $100,000 and is insured by the Federal Deposit Insurance Corporation, and (f) Investments in money market funds (i) substantially all of whose assets are invested in the types of assets
described in clauses (a) through (e) above, (ii) has net assets of not less than $500,000,000, and (iii) has the highest rating obtainable from either S&P or Moody’s. 

“Cash Management Account” has the meaning specified therefor in Section 2.7(a). 

“Cash Management Agreements” means those certain cash management agreements, in form and substance satisfactory to
Agent, each of which is among Borrower or one of its Subsidiaries, Agent, and one of the Cash Management Banks. 
 “Cash
Management Bank” has the meaning specified therefor in Section 2.7(a). 
 “CFC” means a
controlled foreign corporation (as that term is defined in the IRC). 
 “Change of Control” means, at any time,
(i) any Person or “group” (within the meaning of Rules 13d-3 and 13d-5 under the Exchange Act) (a) shall have acquired beneficial ownership of 50.1% or more on a fully diluted basis of the voting and/or economic interest in the
Stock of Borrower or (b) shall have obtained the power (whether or not exercised) to elect a majority of the members of the board of directors (or similar governing body) of Borrower; (ii) Borrower shall cease to beneficially own and
control, either directly or indirectly, 100% of the Stock of each Guarantor and Pledged Subsidiary; or (iii) the majority of the seats (other than vacant seats) on the board of directors (or similar governing body) of Borrower cease to be
occupied by Persons who either (a) were members of the board of directors of Borrower on the Restatement Effective Date or (b) were nominated for election by the board of directors of Borrower, a majority of whom were directors on the
Restatement Effective Date or whose election or nomination for election was previously approved by a majority of such directors. The occurrence of the Permitted Fundamental Change shall not constitute a Change of Control. 

“Code” means the California Uniform Commercial Code, as in effect from time to time. 

  
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 “Collateral” means all assets and interests in assets and proceeds thereof
now owned or hereafter acquired by Borrower or its Subsidiaries in or upon which a Lien is granted under any of the Loan Documents. 
 “Collateral Access Agreement” means a landlord waiver, bailee letter, or acknowledgement agreement of any lessor, warehouseman, processor, consignee, or other Person in possession of,
having a Lien upon, or having rights or interests in Borrower’s or its Subsidiaries’ books and records, Equipment, in each case, in form and substance satisfactory to Agent. 

“Collections” means all cash, checks, notes, instruments, and other items of payment (including insurance proceeds,
proceeds of cash sales, rental proceeds, and tax refunds). 
 “Commitment” means, with respect to each Lender,
its Revolver Commitment or its Total Commitment, as the context requires, and, with respect to all Lenders, their Revolver Commitments or their Total Commitments, as the context requires, in each case as such Dollar amounts are set forth beside such
Lender’s name under the applicable heading on Schedule C-1 or in the Assignment and Acceptance pursuant to which such Lender became a Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments
made in accordance with the provisions of Section 13.1. 
 “Compliance Certificate” means a
certificate substantially in the form of Exhibit C-1 delivered by the chief financial officer of Borrower to Agent. 

“Consolidated Revenues” means, with respect to any period, the consolidated revenues of Borrower and its Subsidiaries,
calculated on a basis consistent with GAAP. 
 “Control Agreement” means a control agreement, in form and
substance satisfactory to Agent, executed and delivered by Borrower or one of its Subsidiaries, Agent, and the applicable securities intermediary (with respect to a Securities Account) or bank (with respect to a Deposit Account). 

“Daily Balance” means, as of any date of determination and with respect to any Obligation, the amount of such Obligation
owed at the end of such day. 
 “Default” means an event, condition, or default that, with the giving of
notice, the passage of time, or both, would be an Event of Default. 
 “Defaulting Lender” means any Lender
that fails to make any Advance (or other extension of credit) that it is required to make hereunder on the date that it is required to do so hereunder. 
 “Defaulting Lender Rate” means (a) for the first 3 days from and after the date the relevant payment is due, the Base Rate, and (b) thereafter, the interest rate then applicable
to Advances that are Base Rate Loans (inclusive of the Base Rate Margin applicable thereto). 
 “Deposit
Account” means any deposit account (as that term is defined in the Code). 
 “Designated Account”
means the Deposit Account of Borrower identified on Schedule D-1 to the Disclosure Letter. 
 “Designated Account
Bank” has the meaning specified therefor in Schedule D-1 to the Disclosure Letter. 
 “Disclosure
Letter” means the disclosure letter, dated as of the date of the Agreement and addressed to Agent and the Lenders, containing certain schedules that are referenced in the Agreement and the Security Agreement. 

  
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 “Domestic Subsidiary” means any Subsidiary that is organized under the laws
of the United States of America, any State thereof or the District of Columbia. 
 “Dollars” or
“$” means United States dollars. 
 “EBITDA” means, for any period, an amount determined for
Borrower and its Subsidiaries on a consolidated basis equal to (i) the sum, without duplication, of the amounts for such period of (A) Net Income, (B) Interest Expense, (C) provisions for taxes based on income, (D) total
depreciation expense, (E) total amortization expense, (F) other non-cash items reducing Net Income (excluding any such non-cash item to the extent that it represents an accrual or reserve for potential cash items in any future period or
amortization of a prepaid cash item that was paid in a prior period), (G) foreign exchange losses realized by Borrower as a result of accounting for certain revenue relative to foreign customers in Dollars and certain expenses relative to the
same customers in Euros or Pounds Sterling, (H) for the trailing 12 month periods ending December 31, 2010, March 31, 2011, June 30, 2011, and September 30, 2011 only, out-of-pocket costs and expenses not to exceed
$1,800,000 incurred in connection with preparation for an initial public offering of Borrower’s stock, and (I) for the trailing 12 month periods ending March 31, 2011, June 30, 2011, September 30, 2011, and
December 31, 2011 only, out-of-pocket costs and expenses not to exceed $550,000 incurred in connection with preparation for an initial public offering of Borrower’s stock (incremental to those out-of-pocket costs and expenses specified in
clause (H)), minus (ii) the sum, without duplication, of the amounts for such period of (A) non-cash items increasing Net Income for such period (excluding any such non-cash item to the extent it represents the reversal of an
accrual or reserve for potential cash item in any prior period) and (B) foreign exchange gains realized by Borrower as a result of accounting for certain revenue relative to foreign customers in Dollars and certain expenses relative to the same
customers in Euros. 
 “Eligible Transferee” means (a) a commercial bank organized under the laws of the
United States, or any state thereof, and having total assets in excess of $250,000,000, (b) a commercial bank organized under the laws of any other country which is a member of the Organization for Economic Cooperation and Development or a
political subdivision of any such country and which has total assets in excess of $250,000,000, provided that such bank is acting through a branch or agency located in the United States, (c) a finance company, insurance company, financial
institution, or fund that is engaged in making, purchasing, or otherwise investing in commercial loans in the ordinary course of its business and having (together with its Affiliates) total assets in excess of $250,000,000, (d) any Affiliate
(other than individuals) of a Lender, (e) so long as no Event of Default has occurred and is continuing, any other Person approved by Agent and Borrower (which approval of Agent and Borrower shall not be unreasonably withheld, delayed, or
conditioned), and (f) during the continuation of an Event of Default, any other Person approved by Agent. 
 “End
User Customer” means a Person to whom Borrower sells, on behalf of a manufacturer/producer of hardware or software, the renewal of hardware or software maintenance and service contracts provided by such manufacturer/producer. 

“Environmental Actions” means any complaint, summons, citation, notice, directive, order, claim, litigation,
investigation, judicial or administrative proceeding, judgment, letter, or other communication from any Governmental Authority, or any third party involving violations of Environmental Laws or releases of Hazardous Materials from (a) any
assets, properties, or businesses of Borrower, its Subsidiaries, or any of their predecessors in interest, (b) from adjoining properties or businesses, or (c) from or onto any facilities which received Hazardous Materials generated by
Borrower, its Subsidiaries, or any of their predecessors in interest. 
 “Environmental Law” means any
applicable federal, state, provincial, foreign or local statute, law, rule, regulation, ordinance, code, binding and enforceable guideline, binding and enforceable written policy, or rule of common law now or hereafter in effect and in each case as
amended, or any judicial or administrative interpretation thereof, including any judicial or administrative order, consent decree or judgment, in each case, to the extent binding on Borrower or its Subsidiaries, relating to the environment, the


  
 - 6 -









 
effect of the environment on employee health, or Hazardous Materials, in each case as amended from time to time. 
 “Environmental Liabilities” means all liabilities, monetary obligations, losses, damages, punitive damages, consequential damages, treble damages, costs and expenses (including all
reasonable fees, disbursements and expenses of counsel, experts, or consultants, and costs of investigation and feasibility studies), fines, penalties, sanctions, and interest incurred as a result of any claim or demand, or Remedial Action required,
by any Governmental Authority or any third party, and which relate to any Environmental Action. 
 “Environmental
Lien” means any Lien in favor of any Governmental Authority for Environmental Liabilities. 

“Equipment” means equipment (as that term is defined in the Code). 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended, and any successor statute thereto.

 “ERISA Affiliate” means (a) any Person subject to ERISA whose employees are treated as employed by the
same employer as the employees of Borrower or its Subsidiaries under IRC Section 414(b), (b) any trade or business subject to ERISA whose employees are treated as employed by the same employer as the employees of Borrower or its
Subsidiaries under IRC Section 414(c), (c) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any organization subject to ERISA that is a member of an affiliated service group of which Borrower or any of its
Subsidiaries is a member under IRC Section 414(m), or (d) solely for purposes of Section 302 of ERISA and Section 412 of the IRC, any Person subject to ERISA that is a party to an arrangement with Borrower or any of its
Subsidiaries and whose employees are aggregated with the employees of Borrower or its Subsidiaries under IRC Section 414(o). 
 “Event of Default” has the meaning specified therefor in Section 7. 
 “Excess Availability” means, as of any date of determination, the amount equal to Availability minus the aggregate amount, if any, of all trade payables of Borrower and its
Subsidiaries aged in excess of historical levels with respect thereto and all book overdrafts of Borrower and its Subsidiaries in excess of historical practices with respect thereto, in each case as determined by Agent in its Permitted Discretion.

 “Exchange Act” means the Securities Exchange Act of 1934, as in effect from time to time. 

“Existing Credit Agreement” has the meaning specified therefor in the recitals to the Agreement. 

“Extraordinary Receipts” means any cash received by Borrower or any of its Subsidiaries not in the ordinary course of
business, including (a) foreign, United States, state or local income tax refunds, (b) pension plan reversions, (c) proceeds of insurance (including key man life insurance and business interruption insurance, but excluding any
casualty insurance), (d) judgments, proceeds of settlements or other consideration of any kind in connection with any cause of action, (e) indemnity payments, and (f) any purchase price adjustment received in connection with any
purchase agreement. 
 “Fixed Charges” means, for any period, the sum, without duplication, of the amounts
determined for Borrower and its Subsidiaries on a consolidated basis equal to (i) Interest Expense (other than non-cash Interest Expense), (ii) scheduled payments of principal on Total Debt, and (iii) the cash portion of distributions
made by Borrower to its members during such year for payment of income taxes payable by such 

  
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members as a result of income realized by Borrower as permitted under Section 6.10 of the Agreement plus the amount of income taxes paid directly by Borrower or its
Subsidiaries during such year. 
 “Fixed Charge Coverage Ratio” means the ratio as of the last day of any
fiscal quarter of Borrower of (a) TTM EBITDA for the 12 month period then ending less Capital Expenditures made during such 12 month period, to (b) Fixed Charges for such 12 month period. 

“Foreign Subsidiary” means any Subsidiary that is organized under the laws of a jurisdiction other than the United
States of America, any State thereof or the District of Columbia. 
 “Funding Date” means the date on which a
Borrowing occurs. 
 “Funding Losses” has the meaning specified therefor in Section 2.13(b)(ii).

 “GAAP” means generally accepted accounting principles as in effect from time to time in the United States,
consistently applied. 
 “Governing Documents” means, with respect to any Person, the certificate or articles
of incorporation, by-laws, or other organizational documents of such Person. 
 “Governmental Authority” means
any federal, state, local, or other governmental or administrative body, instrumentality, board, department, or agency or any court, tribunal, administrative hearing body, arbitration panel, commission, or other similar dispute-resolving panel or
body. 
 “Guarantors” means (a) ServiceSource Inc. and (b) and any other Person that becomes a
Guarantor after the Restatement Effective Date pursuant to Section 5.16, and “Guarantor” means any one of them. 
 “Guaranty” means the general continuing guaranty executed and delivered by each Guarantor in favor of Agent, for the benefit of the Lender Group and the Bank Product Providers, in form
and substance satisfactory to Agent. 
 “Hazardous Materials” means (a) substances that are defined or
listed in, or otherwise classified pursuant to, any applicable laws or regulations as “hazardous substances,” “hazardous materials,” “hazardous wastes,” “toxic substances,” or any other formulation intended to
define, list, or classify substances by reason of deleterious properties such as ignitability, corrosivity, reactivity, carcinogenicity, reproductive toxicity, or “EP toxicity”, (b) oil, petroleum, or petroleum derived substances,
natural gas, natural gas liquids, synthetic gas, drilling fluids, produced waters, and other wastes associated with the exploration, development, or production of crude oil, natural gas, or geothermal resources, (c) any flammable substances or
explosives or any radioactive materials, and (d) asbestos in any form or electrical equipment that contains any oil or dielectric fluid containing levels of polychlorinated biphenyls in excess of 50 parts per million. 

“Hedge Agreement” means any and all agreements or documents now existing or hereafter entered into by Borrower or any of
its Subsidiaries that provide for an interest rate, credit, commodity or equity swap, cap, floor, collar, forward foreign exchange transaction, currency swap, cross currency rate swap, currency option, or any combination of, or option with respect
to, these or similar transactions, for the purpose of hedging Borrower’s or any of its Subsidiaries’ exposure to fluctuations in interest or exchange rates, loan, credit exchange, security, or currency valuations or commodity prices.

 “Holdout Lender” has the meaning specified therefor in Section 14.2(a). 

“Indebtedness” means (a) all obligations for borrowed money, (b) all obligations evidenced by bonds,
debentures, notes, or other similar instruments and all reimbursement or other obligations in respect 

  
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of letters of credit, bankers acceptances, interest rate swaps, or other financial products, (c) all obligations as a lessee under Capital Leases, (d) all obligations or liabilities of
others secured by a Lien on any asset of a Person or its Subsidiaries, irrespective of whether such obligation or liability is assumed, (e) all obligations to pay the deferred purchase price of assets (other than trade payables incurred in the
ordinary course of business and repayable in accordance with customary trade practices), (f) all obligations owing under Hedge Agreements, and (g) any obligation guaranteeing or intended to guarantee (whether directly or indirectly
guaranteed, endorsed, co-made, discounted, or sold with recourse) any obligation of any other Person that constitutes Indebtedness under any of clauses (a) through (f) above. 

“Indemnified Liabilities” has the meaning specified therefor in Section 10.3. 

“Indemnified Person” has the meaning specified therefor in Section 10.3. 

“Insolvency Proceeding” means any proceeding commenced by or against any Person under any provision of the Bankruptcy
Code or under any other state or federal bankruptcy or insolvency law, assignments for the benefit of creditors, formal or informal moratoria, compositions, extensions generally with creditors, or proceedings seeking reorganization, arrangement, or
other similar relief. 
 “Intercompany Subordination Agreement” means an amended and restated subordination
agreement executed and delivered by Borrower, each of its Subsidiaries, and Agent, the form and substance of which is satisfactory to Agent. 
 “Interest Expense” means, for any period, total interest expense (including that portion attributable to Capital Leases in accordance with GAAP and capitalized interest) of Borrower and
its Subsidiaries on a consolidated basis with respect to all outstanding Indebtedness of Borrower and its Subsidiaries, including all commissions, discounts and other fees and charges owed with respect to letters of credit and net costs under
Interest Rate Agreements, but excluding, however, any amount required to be paid on Interest Rate Agreements required by the terms hereof. 
 “Interest Period” means, with respect to each LIBOR Rate Loan, a period commencing on the date of the making of such LIBOR Rate Loan (or the continuation of a LIBOR Rate Loan or the
conversion of a Base Rate Loan to a LIBOR Rate Loan) and ending 1, 2, or 3 months thereafter; provided, however, that (a) if any Interest Period would end on a day that is not a Business Day, such Interest Period shall be extended
(subject to clauses (c)-(e) below) to the next succeeding Business Day, (b) interest shall accrue at the applicable rate based upon the LIBOR Rate from and including the first day of each Interest Period to, but excluding, the day on which
any Interest Period expires, (c) any Interest Period that would end on a day that is not a Business Day shall be extended to the next succeeding Business Day unless such Business Day falls in another calendar month, in which case such Interest
Period shall end on the next preceding Business Day, (d) with respect to an Interest Period that begins on the last Business Day of a calendar month (or on a day for which there is no numerically corresponding day in the calendar month at the
end of such Interest Period), the Interest Period shall end on the last Business Day of the calendar month that is 1, 2, or 3 months after the date on which the Interest Period began, as applicable, and (e) Borrower may not elect an Interest
Period which will end after the Maturity Date. 
 “Interest Rate Agreement” means any interest rate swap
agreement, interest rate cap agreement, interest rate collar agreement, interest rate hedging agreement or other similar agreement or arrangement, each of which is for the purpose of hedging the interest rate exposure associated with Borrower’s
and its Subsidiaries’ operations and not for speculative purposes. 
 “Inventory” means inventory (as that
term is defined in the Code). 
 “Investment” means, with respect to any Person, any investment by such Person
in any other Person (including Affiliates) in the form of loans, guarantees, advances, or capital contributions (excluding (a)

  
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commission, travel, and similar advances to officers and employees of such Person made in the ordinary course of business, and (b) bona fide Accounts arising in the ordinary course of
business consistent with past practice), purchases or other acquisitions of Indebtedness, Stock, or all or substantially all of the assets of such other Person (or of any division or business line of such other Person), and any other items that are
or would be classified as investments on a balance sheet prepared in accordance with GAAP. 
 “IRC” means the
Internal Revenue Code of 1986, as in effect from time to time. 
 “Issuing Lender” means Wells Fargo Capital
Finance, LLC or any other Lender that, at the request of Borrower and with the consent of Agent, agrees, in such Lender’s sole discretion, to become an Issuing Lender for the purpose of issuing L/Cs or L/C Undertakings pursuant to
Section 2.12. 
 “L/C” has the meaning specified therefor in Section 2.12(a).

 “L/C Disbursement” means a payment made by the Issuing Lender pursuant to a Letter of Credit. 

“L/C Undertaking” has the meaning specified therefor in Section 2.12(a). 

“Lender” and “Lenders” have the respective meanings set forth in the preamble to the Agreement, and
shall include any other Person made a party to the Agreement in accordance with the provisions of Section 13.1. 

“Lender Fee Letter” means that certain second amended and restated fee letter dated as of the Restatement Effective Date
between Borrower and Agent, in form and substance satisfactory to Agent. 
 “Lender Group” means, individually
and collectively, each of the Lenders (including the Issuing Lender) and Agent. 
 “Lender Group Expenses”
means all (a) costs or expenses (including taxes, and insurance premiums) required to be paid by Borrower or its Subsidiaries under any of the Loan Documents that are paid, advanced, or incurred by the Lender Group, (b) fees or charges
paid or incurred by Agent in connection with the Lender Group’s transactions with Borrower or its Subsidiaries, including, fees or charges for photocopying, notarization, couriers and messengers, telecommunication, public record searches
(including tax lien, litigation, and UCC searches and including searches with the patent and trademark office, the copyright office, or the department of motor vehicles), filing, recording, publication, appraisal (including periodic collateral
appraisals or business valuations to the extent of the fees and charges (and up to the amount of any limitation) contained in the Agreement or the Fee Letter), real estate surveys, real estate title policies and endorsements, and environmental
audits, (c) costs and expenses incurred by Agent in the disbursement of funds to Borrower or other members of the Lender Group (by wire transfer or otherwise), (d) charges paid or incurred by Agent resulting from the dishonor of checks,
(e) reasonable costs and expenses paid or incurred by the Lender Group to correct any default or enforce any provision of the Loan Documents, or in gaining possession of, maintaining, handling, preserving, storing, shipping, selling, preparing
for sale, or advertising to sell the Collateral, or any portion thereof, irrespective of whether a sale is consummated, (f) audit fees and expenses of Agent related to any inspections or audits to the extent of the fees and charges (and up to
the amount of any limitation) contained in the Agreement or the Fee Letter, (g) reasonable costs and expenses of third party claims or any other suit paid or incurred by the Lender Group in enforcing or defending the Loan Documents or in
connection with the transactions contemplated by the Loan Documents or the Lender Group’s relationship with Borrower or any its Subsidiaries, (h) Agent’s and each Lender’s reasonable costs and expenses (including attorneys fees)
incurred in advising, structuring, drafting, reviewing, administering, syndicating, or amending the Loan Documents, and (i) Agent’s and each Lender’s reasonable costs and expenses (including attorneys, accountants, consultants, and
other advisors fees and expenses) incurred in terminating, enforcing (including attorneys, accountants, consultants, and other advisors fees and expenses 

  
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incurred in connection with a “workout,” a “restructuring,” or an Insolvency Proceeding concerning Borrower or its Subsidiaries or in exercising rights or remedies under the
Loan Documents), or defending the Loan Documents, irrespective of whether suit is brought, or in taking any Remedial Action concerning the Collateral. 
 “Lender-Related Person” means, with respect to any Lender, such Lender, together with such Lender’s Affiliates, officers, directors, employees, attorneys, and agents. 

“Letter of Credit” means an L/C or an L/C Undertaking, as the context requires. 

“Letter of Credit Usage” means, as of any date of determination, the aggregate undrawn amount of all outstanding Letters
of Credit. 
 “Leverage Ratio” means the ratio as of the last day of any fiscal quarter of Borrower of
(i) Total Debt as of such day to (ii) TTM EBITDA for the 12 month period then ending. 
 “LIBOR
Deadline” has the meaning specified therefor in Section 2.13(b)(i). 
 “LIBOR Notice”
means a written notice in the form of Exhibit L-1. 
 “LIBOR Option” has the meaning specified therefor
in Section 2.13(a). 
 “LIBOR Rate” means, for each Interest Period for each LIBOR Rate Loan, the
rate per annum determined by Agent (rounded upwards, if necessary, to the next 1/100%) by dividing (a) the Base LIBOR Rate for such Interest Period, by (b) 100% minus the Reserve Percentage. The LIBOR Rate shall be adjusted
on and as of the effective day of any change in the Reserve Percentage. 
 “LIBOR Rate Loan” means each portion
of an Advance that bears interest at a rate determined by reference to the LIBOR Rate. 
 “LIBOR Rate Margin”
means, as of any date of determination (with respect to any portion of the outstanding Advances on such date that is a LIBOR Rate Loan), the applicable margin set forth in the following table that corresponds to the most recent Leverage Ratio
calculation delivered to Agent pursuant to Section 5.3 of the Agreement (the “Leverage Ratio Calculation”): 
  

					
	 Level
	  	 Leverage Ratio Calculation
	  	 LIBOR Rate Margin

	 I
	  	If the Leverage Ratio is greater than 1.00:1.00	  	3.75 percentage points (to be reduced to 3.50 percentage points after the consummation of a Qualified IPO)
			
	 II
	  	If the Leverage Ratio is less than or equal to 1.00:1.00	  	3.25 percentage points (to be reduced to 3.00 percentage points after the consummation of a Qualified IPO)


The LIBOR Rate Margin shall be based upon the most recent Leverage Ratio Calculation, which will be calculated as of the end of each
fiscal quarter. The LIBOR Rate Margin shall be re-determined quarterly on the first day of the month following the date of delivery to Agent of the certified calculation of the Leverage Ratio pursuant to Section 5.3; provided,
however, that if Borrower fails to provide such certification when such certification is due, the LIBOR Rate Margin shall be set at the margin in the row styled “Level I” as 

  
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of the first day of the month following the date on which the certification was required to be delivered until the date on which such certification is delivered (on which date (but not
retroactively), without constituting a waiver of any Default or Event of Default occasioned by the failure to timely deliver such certification, the LIBOR Rate Margin shall be set at the margin based upon the calculations disclosed by such
certification. The foregoing notwithstanding and without limiting the right of the Agent or the Required Lenders to charge additional interest at the default rate under Section 2.6(c) of the Agreement, at any time that an Event of
Default has occurred and is continuing, the LIBOR Rate Margin shall be set at the margin in the row styled “Level I” as of the date of the occurrence of such Event of Default. 

“Lien” means any mortgage, deed of trust, pledge, hypothecation, assignment, charge, deposit arrangement, encumbrance,
easement, lien (statutory or other), security interest, or other security arrangement and any other preference, priority, or preferential arrangement of any kind or nature whatsoever, including any conditional sale contract or other title retention
agreement, the interest of a lessor under a Capital Lease and any synthetic or other financing lease having substantially the same economic effect as any of the foregoing. 
 “Liquidity Ratio” means the ratio, as of the last day of any month, of (a) the sum of (i) Qualified Cash, plus (ii) the amount of “Accounts receivable,
net” as reported on Borrower’s consolidated balance sheet, as of such day, to (b) Total Debt as of such day. 
 “Loan Account” has the meaning specified therefor in Section 2.10. 
 “Loan Documents” means the Agreement, the Bank Product Agreements, the Cash Management Agreements, the Control Agreements, the Agent Fee Letter, the Lender Fee Letter, the Guaranty, the
Intercompany Subordination Agreement, the Letters of Credit, the Mortgages, the Security Agreement, any note or notes executed by Borrower in connection with the Agreement and payable to a member of the Lender Group, and any other agreement entered
into, now or in the future, by Borrower, any of its Subsidiaries, and the Lender Group in connection with the Agreement. 

“Material Adverse Change” means (a) a material adverse change in the business, operations, results of operations,
assets, liabilities or condition (financial or otherwise) of Borrower and its Subsidiaries, taken as a whole, (b) a material impairment of Borrower’s and its Subsidiaries ability to perform their obligations under the Loan Documents to
which they are parties or of the Lender Group’s ability to enforce the Obligations or realize upon the Collateral, or (c) a material impairment of the enforceability or priority of the Agent’s Liens with respect to the Collateral as a
result of an action or failure to act on the part of Borrower or its Subsidiaries. 
 “Material Contract” means
each contract or agreement to which Borrower or any of its Subsidiaries is a party that has generated, or is projected to generate, directly or indirectly, 15% or more of Consolidated Revenues for any period of 12 consecutive months, whether such
revenues are proceeds from Accounts owing from the contract party or from End User Customers. 
 “Maturity
Date” has the meaning specified therefor in Section 3.3. 
 “Maximum Revolver Amount”
means $30,000,000, as such amount may be decreased in accordance with Section 2.15. 

“Moody’s” has the meaning specified therefor in the definition of Cash Equivalents. 

“Mortgages” means, individually and collectively, one or more mortgages, deeds of trust, or deeds to secure debt,
executed and delivered by Borrower or its Subsidiaries in favor of Agent, in form and substance satisfactory to Agent, that encumber Real Property. 

  
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 “Nationally Recognized Accounting Firm” means a big four accounting firm,
Grant Thornton LLP or BDO Seidman, LLP. 
 “Net Cash Proceeds” means: 

(a) with respect to any sale or disposition by Borrower or any of its Subsidiaries of property or assets, the amount of cash proceeds
received (directly or indirectly) from time to time (whether as initial consideration or through the payment of deferred consideration) by or on behalf of Borrower or its Subsidiaries, in connection therewith after deducting therefrom only
(i) the amount of any Indebtedness secured by any Permitted Lien on any asset (other than (A) Indebtedness owing to Agent or any Lender under the Agreement or the other Loan Documents and (B) Indebtedness assumed by the purchaser of
such asset) which is required to be, and is, repaid in connection with such sale or disposition, (ii) reasonable fees, commissions, and expenses related thereto and required to be paid by Borrower or such Subsidiary in connection with such sale
or disposition and (iii) taxes paid or payable to any taxing authorities by Borrower or such Subsidiary in connection with such sale or disposition, in each case to the extent, but only to the extent, that the amounts so deducted are, at the
time of receipt of such cash, actually paid or payable to a Person that is not an Affiliate of Borrower or any of its Subsidiaries, and are properly attributable to such transaction; and 

(b) with respect to the issuance or incurrence of any Indebtedness by Borrower or any of its Subsidiaries, or the issuance by Borrower
or any of its Subsidiaries of any shares of its Stock, the aggregate amount of cash received (directly or indirectly) from time to time (whether as initial consideration or through the payment or disposition of deferred consideration) by or on
behalf of Borrower or such Subsidiary in connection with such issuance or incurrence, after deducting therefrom only (i) reasonable fees, commissions, and expenses related thereto and required to be paid by Borrower or such Subsidiary in
connection with such issuance or incurrence, (ii) taxes paid or payable to any taxing authorities by Borrower or such Subsidiary in connection with such issuance or incurrence, in each case to the extent, but only to the extent, that the
amounts so deducted are, at the time of receipt of such cash, actually paid or payable to a Person that is not an Affiliate of Borrower or any of its Subsidiaries, and are properly attributable to such transaction. 

“Net Income” means, for any period, (a) the net income (or loss) of Borrower and its Subsidiaries on a
consolidated basis for such period taken as a single accounting period determined in conformity with GAAP, minus (b) (i) the income (or loss) of any Person (other than a Subsidiary of Borrower) in which any other Person (other than
Borrower or any of its Subsidiaries) has a joint interest, except to the extent of the amount of dividends or other distributions actually paid to Borrower or any of its Subsidiaries by such Person during such period, (ii) the income (or loss)
of any Person accrued prior to the date it becomes a Subsidiary of Borrower or is merged into or consolidated with Borrower or any of its Subsidiaries or that Person’s assets are acquired by Borrower or any of its Subsidiaries, (iii) the
income of any Subsidiary of Borrower to the extent that the declaration or payment of dividends or similar distributions by that Subsidiary of that income is not at the time permitted by operation of the terms of its charter or any agreement,
instrument, judgment, decree, order, statute, rule or governmental regulation applicable to that Subsidiary, (iv) any after-tax gains or losses attributable to Permitted Dispositions or returned surplus assets of any pension plan, and
(v) (to the extent not included in clauses (i) through (iv) above) any net extraordinary gains or net extraordinary losses. 
 “Obligations” means (a) all loans, Advances, debts, principal, interest (including any interest that accrues after the commencement of an Insolvency Proceeding, regardless of whether
allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), contingent reimbursement obligations with respect to outstanding Letters of Credit, premiums, liabilities (including all amounts charged to Borrower’s Loan
Account pursuant to the Agreement), obligations (including indemnification obligations), fees (including the fees provided for in the Fee Letter), charges, costs, Lender Group Expenses (including any fees or expenses that accrue after the
commencement of an Insolvency Proceeding, regardless of whether allowed or allowable in whole or in part as a claim in any such Insolvency Proceeding), lease payments, guaranties, covenants, and


  
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duties of any kind and description owing by Borrower to the Lender Group pursuant to or evidenced by the Loan Documents and irrespective of whether for the payment of money, whether direct or
indirect, absolute or contingent, due or to become due, now existing or hereafter arising, and including all interest not paid when due and all other expenses or other amounts that Borrower is required to pay or reimburse by the Loan Documents or by
law or otherwise in connection with the Loan Documents, and (b) all Bank Product Obligations. Any reference in the Agreement or in the Loan Documents to the Obligations shall include all or any portion thereof and any extensions, modifications,
renewals, or alterations thereof, both prior and subsequent to any Insolvency Proceeding. 
 “Originating
Lender” has the meaning specified therefor in Section 13.1(e). 
 “Overadvance” has the
meaning specified therefor in Section 2.5. 
 “Participant” has the meaning specified therefor in
Section 13.1(e). 
 “Permitted Acquisition” means any acquisition by Borrower or any Guarantor,
whether by purchase, merger or otherwise, of all or substantially all of the assets of, all of the Stock of, or a business line or unit or a division of, any Person; provided, 

(a) immediately prior to, and after giving effect thereto, no Default or Event of Default shall have occurred and be continuing or would
result therefrom; 
 (b) all transactions in connection therewith shall be consummated, in all material respects, in accordance
with all applicable laws and in conformity with all applicable requirements of Governmental Authorities; 
 (c) (i) in the case
of the acquisition of Stock, all of the Stock (except for any such securities in the nature of directors’ qualifying shares required pursuant to applicable law) acquired or otherwise issued by such Person or any newly formed Subsidiary of
Borrower in connection with such acquisition shall be owned 100% by Borrower or a Guarantor; and (ii) Borrower or such Guarantor shall have complied with Section 5.16 or Section 5.17, as applicable, of the Agreement in
connection with such acquisition; 
 (d) Borrower and its Subsidiaries (i) shall be in compliance with the financial
covenants set forth in Section 6.16 of the Agreement on a pro forma basis after giving effect to such acquisition as of the last day of the fiscal quarter of Borrower most recently ended, (as determined in accordance with
Section 6.17 of the Agreement); and (ii) shall be projected to be in compliance with the financial covenants set forth in Section 6.16 of the Agreement for the first full four fiscal quarter period ending after the
proposed date of consummation of such acquisition (as determined in accordance with Section 6.17 of the Agreement); 

(e) Borrower shall have delivered to Agent at least twenty-one Business Days prior to such proposed acquisition, a Compliance Certificate
and Projections evidencing compliance with Section 6.16 of the Agreement as required under clause (d) above, together with all relevant financial information and supporting details with respect to such acquired Person or assets,
including, without limitation, the aggregate consideration for such acquisition and any other information required to demonstrate compliance with Section 6.16 of the Agreement; 

(f) Borrower shall have provided Agent with written notice of the proposed acquisition at least twenty-one Business Days prior to the
anticipated closing date of the proposed acquisition and, not later than five Business Days prior to the anticipated closing date of the proposed acquisition, copies of the acquisition agreement and other material documents relative to the proposed
acquisition, which agreement and documents must be reasonably acceptable to Agent; 

  
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 (g) the assets being acquired (other than a de minimis amount of assets in relation to the
assets being acquired) are located within the United States or the Person whose Stock is being acquired is organized in a jurisdiction located within the United States; 
 (h) any Person or assets or division as acquired in accordance herewith shall be in the same business or lines of business in which Borrower and its Subsidiaries are engaged as of the Restatement
Effective Date or be a software development and licensing business that is reasonably related to the such same business or lines of business; 
 (i) any Person or assets or division as acquired in accordance herewith (i) did not have EBITDA less than -$1,000,000 during the 12 consecutive month period most recently ended prior to the date of
the proposed acquisition and (ii) is not projected to have negative EBITDA during the 12 consecutive month period immediately following the date of the proposed acquisition; and 

(j) (i) Borrower has at least $10,000,000 of Excess Availability plus Qualified Cash after giving effect to the consummation of such
acquisition and (ii) Borrower and its Subsidiaries shall not have issued or incurred any Indebtedness to pay for any such acquisition. 
 “Permitted Discretion” means a determination made in the exercise of reasonable (from the perspective of a secured asset-based lender) business judgment. 

“Permitted Dispositions” means (a) sales or other dispositions of Equipment that is substantially worn, damaged, or
obsolete in the ordinary course of business, (b) sales of Inventory to Buyers in the ordinary course of business, (c) the use or transfer of money or Cash Equivalents in a manner that is not prohibited by the terms of the Agreement or the
other Loan Documents, (d) the licensing of patents, trademarks, copyrights, and other intellectual property rights in the ordinary course of business, (e) dispositions permitted by Section 6.2, Section 6.3,
Section 6.10 and Section 6.12, and (f) so long as no Default or Event of Default has occurred and is continuing, sales of other assets (other than Accounts) for aggregate consideration of less than $100,000 with respect
to any transaction or series of related transactions and less than $500,000 in the aggregate during any fiscal year of Borrower; provided (i) the consideration received for such assets shall be in an amount at least equal to the fair
market value thereof (determined in good faith by the chief financial officer of Borrower) and (ii) no less than 80% thereof shall be paid in cash. 
 “Permitted Fundamental Change” means in connection with Borrower’s initial public offering of its stock, the conversion of Borrower, a limited liability company organized under the
laws of the State of Delaware, into a corporation organized under the laws of the State of Delaware and in connection therewith, the related mergers of GA SS Holding LLC and/or affiliates, controlled by General Atlantic LLC, and SSLLC Holdings, Inc.
and/or affiliates, controlled by Benchmark Capital, with and into Borrower, all as described in the Borrower’s registration statement on Form S-1, as amended from time to time; provided that for the foregoing transactions to constitute a
“Permitted Fundamental Change”, Borrower (a) confirms its authorization for Agent to amend any UCC-1 financing statements filed in connection with the Agreement to reflect the conversion of Borrower to a corporation and to file new
UCC-1 financing statements if deemed necessary or appropriate by Agent and (b) shall provide Agent with prior written notice of the date upon which the conversion is scheduled to be effective; provided, further, that immediately
following the conversion of Borrower to a corporation, Borrower agrees to enter into an amendment of the Agreement and the other Loan Documents to which Borrower is a party reflecting such conversion. 

“Permitted Investments” means (a) Investments in cash and Cash Equivalents, (b) Investments in negotiable
instruments for collection, (c) advances made in connection with purchases of goods or services in the ordinary course of business, (d) Investments received in settlement of amounts due to Borrower or any of its Subsidiaries effected in
the ordinary course of business or owing to Borrower or any of its Subsidiaries as a result of Insolvency Proceedings involving an Account Debtor or upon the foreclosure or enforcement of any Lien in favor of Borrower or its Subsidiaries,
(e) intercompany loans to the extent 

  
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permitted under Section 6.1(g) of the Agreement, (f) Permitted Acquisitions, (g) Investments described on Schedule P-1 to the Disclosure Letter, (h) equity
Investments in wholly-owned Subsidiaries of Borrower that are Guarantors, (i) so long as no Default or Event of Default has occurred and is continuing and the sum of Excess Availability plus Qualified Cash is at least $5,000,000 after giving
effect to each such Investment, combined Investments in Borrower’s Foreign Subsidiaries following the Restatement Effective Date that in the aggregate do not exceed $2,000,000 during any fiscal year of Borrower, (j) other Investments in an
aggregate amount not to exceed at any time $250,000, (k) guarantees permitted by Section 6.1, (l) the Permitted Fundamental Change, and (m) Hedge Agreements permitted by Section 6.1. 

“Permitted Liens” means (a) Liens held by Agent to secure the Obligations, (b) Liens for unpaid taxes,
assessments, or other governmental charges or levies that either (i) are not yet delinquent, or (ii) do not have priority over the Agent’s Liens and the underlying taxes, assessments, or charges or levies are the subject of Permitted
Protests, (c) judgment Liens that do not constitute an Event of Default under Section 7.7 of the Agreement, (d) Liens set forth on Schedule P-2 to the Disclosure Letter, provided that any such Lien only secures the
Indebtedness that it secures on the Restatement Effective Date and any Refinancing Indebtedness in respect thereof, (e) the interests of lessors under operating leases, (f) purchase money Liens or the interests of lessors under Capital
Leases to the extent that such Liens or interests secure Permitted Purchase Money Indebtedness and so long as (i) such Lien attaches only to the asset purchased or acquired and the proceeds thereof, and (ii) such Lien only secures the
Indebtedness that was incurred to acquire the asset purchased or acquired or any Refinancing Indebtedness in respect thereof, (g) Liens arising by operation of law in favor of warehousemen, landlords, carriers, mechanics, materialmen, laborers,
or suppliers, incurred in the ordinary course of business and not in connection with the borrowing of money, and which Liens either (i) are for sums not yet delinquent, or (ii) are the subject of Permitted Protests, (h) Liens on
amounts deposited in connection with obtaining worker’s compensation or other unemployment insurance, (i) Liens on amounts deposited in connection with the making or entering into of bids, tenders, or leases in the ordinary course of
business and not in connection with the borrowing of money, (j) Liens on amounts deposited as security for surety or appeal bonds in connection with obtaining such bonds in the ordinary course of business, (k) with respect to any Real
Property, easements, rights of way, zoning restrictions and similar encumbrances that do not materially interfere with or impair the use or operation thereof, (l) Liens solely on any cash earnest money deposits made by Borrower or any of its
Subsidiaries in connection with any letter of intent or purchase agreement permitted hereunder, (m) purported Liens evidenced by the filing of precautionary UCC financing statements relating solely to operating leases of personal property
entered into in the ordinary course of business, and (n) rights of setoff or bankers’ liens upon deposited cash in favor of banks or other depository institutions, solely to the extent incurred in connection with the maintenance of such
accounts in the ordinary course of business. 
 “Permitted Protest” means the right of Borrower or any of its
Subsidiaries to protest any Lien (other than any Lien that secures the Obligations), taxes (other than payroll taxes or taxes that are the subject of a United States federal tax lien), or rental payment, provided that (a) a reserve with respect
to such obligation is established on Borrower’s or its Subsidiaries’ books and records in such amount as is required under GAAP, (b) any such protest is instituted promptly and prosecuted diligently by Borrower or its Subsidiary, as
applicable, in good faith, and (c) Agent is satisfied that, while any such protest is pending, there will be no impairment of the enforceability, validity, or priority of any of the Agent’s Liens. 

“Permitted Purchase Money Indebtedness” means, as of any date of determination, Purchase Money Indebtedness incurred
after the Restatement Effective Date in an aggregate principal amount outstanding at any one time not in excess of $1,000,000. 

“Person” means natural persons, corporations, limited liability companies, limited partnerships, general partnerships,
limited liability partnerships, joint ventures, trusts, land trusts, business trusts, or other organizations, irrespective of whether they are legal entities, and governments and agencies and political subdivisions thereof. 

  
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 “Pledged Subsidiary” means a Subsidiary of Borrower with respect to which
Agent (for the benefit of the Lender Group) has received a pledge of some or all of such Subsidiary’s ownership interests. 

“Projections” means Borrower’s forecasted (a) balance sheets, (b) profit and loss statements, and
(c) cash flow statements, all prepared on a basis consistent with GAAP, together with appropriate supporting details and a statement of underlying assumptions. 
 “Pro Rata Share” means, as of any date of determination: 
 (a)
with respect to a Lender’s obligation to make Advances and right to receive payments of principal, interest, fees, costs, and expenses with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the
percentage obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate Revolver Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to
zero, the percentage obtained by dividing (y) the aggregate outstanding principal amount of such Lender’s Advances by (z) the aggregate outstanding principal amount of all Advances, 

(b) with respect to a Lender’s obligation to participate in Letters of Credit, to reimburse the Issuing Lender, and right to receive
payments of fees with respect thereto, (i) prior to the Revolver Commitments being terminated or reduced to zero, the percentage obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate Revolver
Commitments of all Lenders, and (ii) from and after the time that the Revolver Commitments have been terminated or reduced to zero, the percentage obtained by dividing (y) the aggregate outstanding principal amount of such Lender’s
Advances by (z) the aggregate outstanding principal amount of all Advances, and 
 (c) with respect to all other matters as
to a particular Lender (including the indemnification obligations arising under Section 15.7), the percentage obtained by dividing (i) such Lender’s Revolver Commitment, by (ii) the aggregate amount of Revolver Commitments
of all Lenders; provided, however, that in the event the Revolver Commitments have been terminated or reduced to zero, Pro Rata Share under this clause shall be the percentage obtained by dividing (A) the outstanding principal
amount of such Lender’s Advances plus such Lender’s ratable portion of the Risk Participation Liability with respect to outstanding Letters of Credit, by (B) the outstanding principal amount of all Advances plus the aggregate amount
of the Risk Participation Liability with respect to outstanding Letters of Credit. 
 “Protective Advances” has
the meaning specified therefor in Section 2.3(d)(i). 
 “Purchase Money Indebtedness” means
Indebtedness (other than the Obligations, but including Capitalized Lease Obligations), incurred at the time of, or within 20 days after, the acquisition of any fixed assets for the purpose of financing all or any part of the acquisition cost
thereof. 
 “Qualified Cash” means, as of any date of determination, the amount of unrestricted cash and Cash
Equivalents of Borrower and its Subsidiaries that is in Deposit Accounts or in Securities Accounts, or any combination thereof, and which such Deposit Account or Securities Account is the subject of a Control Agreement and is maintained by a branch
office of the bank or securities intermediary located within the United States. 
 “Qualified IPO” means an
initial public offering of the common Stock of Borrower in which the gross cash proceeds received by Borrower are at least $50,000,000. 
 “Real Property” means any estates or interests in real property now owned or hereafter acquired by Borrower or its Subsidiaries and the improvements thereto. 

  
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 “Record” means information that is inscribed on a tangible medium or that
is stored in an electronic or other medium and is retrievable in perceivable form. 
 “Refinancing
Indebtedness” means refinancings, renewals, or extensions of Indebtedness so long as: (a) such refinancings, renewals, or extensions do not result in an increase in the principal amount of the Indebtedness so refinanced, renewed, or
extended, (b) such refinancings, renewals, or extensions do not result in an increase in the interest rate with respect to the Indebtedness so refinanced, renewed, or extended, (c) such refinancings, renewals, or extensions do not result
in a shortening of the average weighted maturity of the Indebtedness so refinanced, renewed, or extended, nor are they on terms or conditions that, taken as a whole, are materially more burdensome or restrictive to Borrower, (d) if the
Indebtedness that is refinanced, renewed, or extended was subordinated in right of payment to the Obligations, then the terms and conditions of the refinancing, renewal, or extension must include subordination terms and conditions that are at least
as favorable to the Lender Group as those that were applicable to the refinanced, renewed, or extended Indebtedness, and (e) the Indebtedness that is refinanced, renewed, or extended is not recourse to any Person that is liable on account of
the Obligations other than those Persons which were obligated with respect to the Indebtedness that was refinanced, renewed, or extended. 
 “Remedial Action” means all actions taken to (a) clean up, remove, remediate, contain, treat, monitor, assess, evaluate, or in any way address Hazardous Materials in the indoor or
outdoor environment, (b) prevent or minimize a release or threatened release of Hazardous Materials so they do not migrate or endanger or threaten to endanger public health or welfare or the indoor or outdoor environment, (c) restore or
reclaim natural resources or the environment, (d) perform any pre-remedial studies, investigations, or post-remedial operation and maintenance activities, or (e) conduct any other actions with respect to Hazardous Materials authorized by
Environmental Laws. 
 “Replacement Lender” has the meaning specified therefor in Section 14.2(a).

 “Report” has the meaning specified therefor in Section 15.17. 

“Required Lenders” means, at any time, Lenders whose aggregate Pro Rata Shares (calculated under clause (c) of the
definition of Pro Rata Shares) exceed 50%; provided, however, that at any time there are 2 or more Lenders, “Required Lenders” must include at least 2 Lenders. 

“Reserve Percentage” means, on any day, for any Lender, the maximum percentage prescribed by the Board of Governors of
the Federal Reserve System (or any successor Governmental Authority) for determining the reserve requirements (including any basic, supplemental, marginal, or emergency reserves) that are in effect on such date with respect to eurocurrency funding
(currently referred to as “eurocurrency liabilities”) of that Lender, but so long as such Lender is not required or directed under applicable regulations to maintain such reserves, the Reserve Percentage shall be zero. 

“Restatement Effective Date” means February 24, 2011. 

“Revolver Commitment” means, with respect to each Lender, its Revolver Commitment, and, with respect to all Lenders,
their Revolver Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-1 or in the Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1. 
 “Revolver Usage” means, as of any date of determination, the sum of (a) the amount of outstanding Advances, plus (b) the amount of the Letter of Credit Usage. 

“Risk Participation Liability” means, as to each Letter of Credit, all reimbursement obligations of Borrower to the
Issuing Lender with respect to an L/C Undertaking, consisting of (a) the amount 

  
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available to be drawn or which may become available to be drawn, (b) all amounts that have been paid by the Issuing Lender to the Underlying Issuer to the extent not reimbursed by Borrower,
whether by the making of an Advance or otherwise, and (c) all accrued and unpaid interest, fees, and expenses payable with respect thereto. 
 “SEC” means the United States Securities and Exchange Commission and any successor thereto. 
 “Securities Account” means a securities account (as that term is defined in the Code). 
 “Securities Act” means the Securities Act of 1933, as amended from time to time, and any successor statute. 
 “Security Agreement” means the second amended and restated security agreement, in form and substance satisfactory to Agent, executed and delivered by Borrower and the Guarantors to Agent.

 “ServiceSource Canada” means GlobalSource Maintenance Renewals ULC, an Alberta unlimited company.

 “ServiceSource Europe” means ServiceSource Europe Limited, a company organized under the laws of Ireland.

 “ServiceSource Inc.” means ServiceSource International Inc., a Delaware corporation. 

“Settlement” has the meaning specified therefor in Section 2.3(e)(i). 

“Settlement Date” has the meaning specified therefor in Section 2.3(e)(i). 

“Solvent” means, with respect to any Person on a particular date, that, at fair valuations, the sum of such
Person’s assets is greater than all of such Person’s debts. 
 “S&P” has the meaning specified
therefor in the definition of Cash Equivalents. 
 “Stock” means all shares, options, warrants, interests,
participations, or other equivalents (regardless of how designated) of or in a Person, whether voting or nonvoting, including common stock, preferred stock, or any other “equity security” (as such term is defined in Rule 3a11-1 of the
General Rules and Regulations promulgated by the SEC under the Exchange Act). 
 “Subject Transaction” has the
meaning specified therefor in Section 6.17 
 “Subsidiary” of a Person means a corporation, partnership,
limited liability company, or other entity in which that Person directly or indirectly owns or controls the shares of Stock having ordinary voting power to elect a majority of the board of directors (or appoint other comparable managers) of such
corporation, partnership, limited liability company, or other entity. 
 “Swing Lender” means Wells Fargo
Capital Finance, LLC or any other Lender that, at the request of Borrower and with the consent of Agent agrees, in such Lender’s sole discretion, to become the Swing Lender under Section 2.3(b). 

“Swing Loan” has the meaning specified therefor in Section 2.3(b). 

“Taxes” has the meaning specified therefor in Section 15.11(a). 

  
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 “Total Commitment” means, with respect to each Lender, its Total
Commitment, and, with respect to all Lenders, their Total Commitments, in each case as such Dollar amounts are set forth beside such Lender’s name under the applicable heading on Schedule C-1 attached hereto or on the signature page of
the Assignment and Acceptance pursuant to which such Lender became a Lender hereunder, as such amounts may be reduced or increased from time to time pursuant to assignments made in accordance with the provisions of Section 13.1.

 “Total Debt” means, as at any date of determination, the sum of (a) the aggregate stated balance sheet
amount of all Indebtedness of Borrower and its Subsidiaries determined on a consolidated basis in accordance with GAAP plus, without duplication, (b) the aggregate amount of all Capitalized Lease Obligations of Borrower and its
Subsidiaries. 
 “TTM EBITDA” means, as of any date of determination, EBITDA of Borrower and its Subsidiaries
determined on a consolidated basis for the 12 month period most recently ended. 
 “Underlying Issuer” means a
third Person which is the beneficiary of an L/C Undertaking and which has issued a letter of credit at the request of the Issuing Lender for the benefit of Borrower. 
 “Underlying Letter of Credit” means a letter of credit that has been issued by an Underlying Issuer. 
 “United States” means the United States of America. 

“Voidable Transfer” has the meaning specified therefor in Section 16.6. 

“Wells Fargo” means Wells Fargo Bank, National Association, a national banking association. 

“WFCF” means Wells Fargo Capital Finance, Inc., a California corporation. 

  
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 Schedule 3.1 

The obligation of each Lender to make its initial extension of credit provided for in the Agreement is subject to the fulfillment, to the
satisfaction of each Lender (the making of such initial extension of credit by any Lender being conclusively deemed to be its satisfaction or waiver of the following), of each of the following conditions precedent: 

(a) the Restatement Effective Date shall occur on or before February 24, 2011; 

(b) Agent shall have received each of the following documents, in form and substance satisfactory to Agent, duly executed, and each such
document shall be in full force and effect: 
 (i) an Assignment and Acceptance between Keybank National Association and Wells
Fargo Capital Finance, LLC, pursuant to which KeyBank National Association assigns its entire interest under the Existing Credit Agreement to Wells Fargo Capital Finance, LLC, 

(ii) the Lender Fee Letter, 
 (iii) the Security Agreement, 
 (iv) a Reaffirmation of the Agent Fee Letter,

 (v) a Reaffirmation of the Guaranty, and 
 (vi) a Reaffirmation of the Intercompany Subordination Agreement; 
 (c) Agent
shall have received a certificate from the Secretary (or equivalent thereof) of Borrower attesting that there is no (i) litigation, investigation or proceeding (judicial or administrative) pending or, to the knowledge of Borrower, threatened
against Borrower or any of its Subsidiaries by any Governmental Authority arising out of the transactions contemplated by or effected in connection with the Loan Documents, (ii) injunction, writ or restraining order restraining or prohibiting
the consummation of the financing arrangements contemplated under the Loan Documents, or (iii) suit, action, investigation proceeding (judicial or administrative) pending or, to the knowledge of Borrower, threatened against Borrower or any of
its Subsidiaries which could reasonably be expected to cause a Material Adverse Change; 
 (d) Agent shall have received a
certificate from the Secretary of Borrower (i) attesting to the resolutions of Borrower’s Board of Directors authorizing its execution, delivery, and performance of this Agreement and the other Loan Documents to which Borrower is a party,
(ii) authorizing specific officers of Borrower to execute the same, and (iii) attesting to the incumbency and signatures of such specific officers of Borrower; 
 (e) Agent shall have received copies of Borrower’s Governing Documents, as amended, modified, or supplemented to the Restatement Effective Date, certified by the Secretary of Borrower; 

(f) Agent shall have received a certificate of status with respect to Borrower, dated within 10 days of the Restatement Effective Date,
such certificate to be issued by the appropriate officer of the jurisdiction of organization of Borrower, which certificate shall indicate that Borrower is in good standing in such jurisdiction; 

(g) Agent shall have received certificates of status with respect to Borrower, each dated within 30 days of the Restatement Effective
Date, such certificates to be issued by the appropriate officer of the jurisdictions (other than the jurisdiction of organization of Borrower) in which its failure to be duly 

  
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qualified or licensed would constitute a Material Adverse Change, which certificates shall indicate that Borrower is in good standing in such jurisdictions; 

(h) Agent shall have received a certificate from the Secretary of ServiceSource Inc. (i) attesting to the resolutions of
ServiceSource Inc.’s Board of Directors authorizing its execution, delivery, and performance of the Loan Documents to which ServiceSource Inc. is a party, (ii) authorizing specific officers of ServiceSource Inc. to execute the same, and
(iii) attesting to the incumbency and signatures of such specific officers of ServiceSource Inc.; 
 (i) Agent shall have
received copies of ServiceSource Inc.’s Governing Documents, as amended, modified, or supplemented to the Restatement Effective Date, certified by the Secretary of ServiceSource Inc.; 

(j) Agent shall have received a certificate of status with respect to ServiceSource Inc., dated within 10 days of the Restatement
Effective Date, such certificate to be issued by the appropriate officer of the jurisdiction of organization of ServiceSource Inc., which certificate shall indicate that ServiceSource Inc. is in good standing in such jurisdiction; 

(k) Agent shall have received certificates of status with respect to ServiceSource Inc., each dated within 30 days of the Restatement
Effective Date, such certificates to be issued by the appropriate officer of the jurisdictions (other than the jurisdiction of organization of ServiceSource Inc.) in which its failure to be duly qualified or licensed would constitute a Material
Adverse Change, which certificates shall indicate that ServiceSource Inc. is in good standing in such jurisdictions; 
 (l)
Agent shall have completed its business, legal, and collateral due diligence, including (i) receipt and review of UCC, tax lien, litigation and intellectual property searches with respect to Borrower and its Subsidiaries, (ii) receipt and
review of a valuation of the business of Borrower and its Subsidiaries (in final form) conducted by a third party valuation firm satisfactory to Agent and (iii) a review of Borrower’s and its Subsidiaries’ corporate structure, the
results of each of the foregoing being satisfactory to Agent; 
 (m) Borrower shall have paid all Lender Group Expenses incurred
in connection with the transactions evidenced by this Agreement; 
 (n) No material adverse change shall have occurred in
conditions in the financial, banking, or capital markets that Agent, in its discretion, deems material in connection with the credit facilities provided under the Loan Documents; and 

(o) all other documents and legal matters in connection with the transactions contemplated by this Agreement shall have been delivered,
executed, or recorded and shall be in form and substance satisfactory to Agent. 

  
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 Schedule 5.2 

Deliver to Agent (and if so requested by Agent, with copies for each Lender) each of the documents set forth below at the following times
in form satisfactory to Agent: 
  

			
	Monthly (no later than the 15th day of each month)	  	 (a)     a summary aging, by total, of Borrower’s and its
Subsidiaries’ Accounts (to be delivered quarterly after the consummation of a Qualified IPO),
  

(b)     a summary aging, by vendor, of Borrower’s and its Subsidiaries’
accounts payable and any book overdraft (delivered electronically in an acceptable format) and an aging, by vendor, of any held checks (to be delivered quarterly after the consummation of a Qualified IPO),

 
 (c)     a detailed
report regarding Borrower’s and its Subsidiaries’ (including the Foreign Subsidiaries) cash and Cash Equivalents, including an indication of which amounts constitute Qualified Cash, and

 
 (d)     a monthly
Account roll-forward, in a format acceptable to Agent in its discretion, tied to the beginning and ending account receivable balances of Borrower’s general ledger (to be delivered quarterly after the consummation of a Qualified
IPO).

		
	Bi-Monthly (no later than the 15th day of every other month)	  	 (e)     a report, together with supporting detail, as to whether Borrower’s Foreign Subsidiaries
have cash on hand that exceeds the Repatriation Threshold.

		
	Quarterly	  	 (f)      a report regarding Borrower’s and its Subsidiaries’ accrued, but unpaid, ad
valorem taxes.

		
	Annually	  	 (g)     a copy of Borrower’s report titled “RRR Master with
Termination”.

		
	Upon request by Agent	  	 (h)     copies of purchase orders and invoices for Equipment acquired
by Borrower or its Subsidiaries, and
  
 (i)      such other reports as to the Collateral or the financial condition of Borrower and its Subsidiaries, as Agent may reasonably request.



  
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 Schedule 5.3 

Deliver to Agent, with copies to each Lender, each of the financial statements, reports, or other items set forth set forth below at the
following times in form satisfactory to Agent: 
  

			
	as soon as available, but in any event within 30 days (45 days in the case of a month that is the end of one of Borrower’s fiscal quarters) after the end of each month during
each of Borrower’s fiscal years	  	 (p) an unaudited consolidated and consolidating balance sheet, income statement, and statement of cash flow covering Borrower’s and
its Subsidiaries’ operations during such period,
  
 (q) a Compliance
Certificate, and
  
 (r) Borrower’s management discussion and analysis
report.

		
	as soon as available, but in any event within 90 days after the end of each of Borrower’s fiscal years	  	 (s) consolidated and consolidating financial statements of Borrower and its Subsidiaries for each such fiscal year, audited by
independent certified public accountants reasonably acceptable to Agent and certified, without any qualifications (including any (A) “going concern” or like qualification or exception, (B) qualification or exception as to the scope of
such audit, or (C) qualification which relates to the treatment or classification of any item and which, as a condition to the removal of such qualification, would require an adjustment to such item, the effect of which would be to cause any
noncompliance with the provisions of Section 6.16), by such accountants to have been prepared in accordance with GAAP (such audited financial statements to include a balance sheet, income statement, and statement of cash flow and, if prepared, such
accountants’ letter to management), and
  
 (t) a Compliance
Certificate.

		
	as soon as available, but in any event within 30 days prior to the start of each of Borrower’s fiscal years,	  	(u) copies of Borrower’s Projections, in form and substance (including as to scope and underlying assumptions) satisfactory to Agent, in its Permitted Discretion, for the
forthcoming 3 years, year by year, and for the forthcoming fiscal year, month by month, certified by the chief financial officer of Borrower as being such officer’s good faith estimate of the financial performance of Borrower during the period
covered thereby.
		
	if and when provided by Borrower,	  	(v) any other information that is provided by Borrower to its members or shareholders generally.


  
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	promptly, but in any event within 5 days after Borrower has knowledge of any event or condition that constitutes a Default or an Event of Default,	  	(w) notice of such event or condition and a statement of the curative action that Borrower proposes to take with respect thereto.
		
	promptly after the commencement thereof, but in any event within 5 days after the service of process with respect thereto on Borrower or any of its Subsidiaries,	  	(x) notice of all actions, suits, or proceedings brought by or against Borrower or any of its Subsidiaries before any Governmental Authority which reasonably could be expected to
result in a Material Adverse Change.
		
	immediately after Borrower has knowledge of the termination of any Material Contract	  	(y) immediately after Borrower has knowledge of the termination of a Material Contract, notice of the termination thereof.
		
	promptly after making the annual distribution to Borrower’s members for payment of income taxes (until such time as Borrower converts to a corporation)	  	(z) a detailed summary of the calculations made in connection with such distributions.
		
	upon the request of Agent,	  	(aa) any other information reasonably requested relating to the financial condition of Borrower or its Subsidiaries.


  
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