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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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# About DLA Troop Support

DLA Troop Support is a Major Subordinate Command of the Defense Logistics Agency located in Philadelphia, PA, with a global presence including offices in Europe & Africa and the Pacific regions. It is responsible for four supply chains which provide our nation’s military and government partners with: food and feeding equipment; clothing and textile items; construction and equipment materiel ranging from lightbulbs to bulldozers; and medical materiel and pharmaceuticals. DLA Troop Support provides more than $19B in support to 51k global customers through a network of 3.7k suppliers, delivering optimal, global supply chain solutions with a focus on world-class performance and strong partnerships in support of national defense, humanitarian assistance and disaster relief.

DLA Troop Support Fact Sheet (PDF)

MISSION & VISION

### MISSION

DLA Troop Support delivers optimal, global supply chain solutions to enable ready, lethal Warfighters and our other valued partners.

### VISION

A world-class team providing globally responsive Warfighter support and premier supply chain leadership.

### VALUES

Leadership, Professionalism and Technical Knowledge through Dedication to Duty, Integrity, Ethics, Honor, Courage and Loyalty.

LEADERS

VIEW BIO

VIEW BIO

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## Staff Offices

DLA Troop Support's staff offices serve the command, workforce and the public. See the list of staff offices below for more information about who they are and what they do in support of the DLA Troop Support mission. 

                              - Small Business Office
                              - Office of Equal Employment Opportunity and Diversity
                              - Operations and Plans (J3/5)
                              - Office of General Counsel
                              - Business Process Support
                              - Office of Internal Review
                              - Procurement Process Support

### Small Business Office

The DLA Troop Support Small Business Office provides training, advice, guidance and strategies to maximize opportunities for small businesses to participate in DLA's acquisition programs, both as prime contractors and subcontractors. Through the **Headquarters DLA Small Business office**, DLA administers the **DoD Procurement Technical Assistance Program**.

The DLA Troop Support Office of Small Business Programs (OBSP) advises and assists contracting, program manager, and requirements personnel on all matters affecting small businesses in relation to our five commodities. Troop Support’s OSBP assists the  Commander in developing and implementing strategies that broaden business opportunities for Small Business (SB), Small Disadvantaged Business (SDB) and 8(a), Historically  Underutilized Business Zone (HUBZone), Women-Owned Small Business (WOSB), Veteran-Owned (VOSB), and Service-Disabled Veteran-Owned Small Business (SDVOSB). The  procuring activity small business professional is the primary focal point for interface with the public and the Small Business Administration (SBA).

For more information on DLA’s Office of Small Business Programs, see the **DLA Small Business webpage**. To contact the DLA Troop Support Small Business Office, call (215) 737-2321 / (800) 831-1110.

### Equal Employment Opportunity and Diversity

The DLA Troop Support Equal Employment Opportunity and Diversity program works to foster an environment that values and supports equal opportunity, diversity, and unifies the workforce to achieve our goal of providing America's Fighting Forces with world-class logistical support in peace and war.

#### Our Objectives:

                                  - Ensure a fully representative work force at all levels allowing each individual to achieve their highest potential.
                                  - Promote efficient and effective resolution of EEOD Complaints by promoting and encouraging the use of Alternative Dispute Resolution Program.
                                  - Process EEO complaints in an efficient and effective manner.
                                  - Seek to assure that all personnel management decisions are void of unlawful discrimination.  

##### Helpful links on filing complaints and information regarding reasonable accommodations:

                                  - **Procedure for filing an EEO complaint and Points of Contact for Special Emphasis Programs**  (PDF)
                                  - **Reasonable Accommodations for Employees**
                                  - **Reasonable Accommodations for Managers**  

##### DLA Troop Support Commander's EEO policy statements

                                  - **Commander's EEO Policy Statement**  (PDF)
                                  - **Commander's Sexual Harassment Policy Statement**  (PDF)
                                  - **Commander's Policy Statement on Reasonable Accommodations**  (PDF)
                                  - **DLA Equal Employment Opportunity and Diversity office**  

If you can't access our website or need assistance obtaining information on our website, please call 215-737-0426 or DSN 444-0426 and an EEO professional can assist you with any concerns or information you may need.

Check out some coverage of EEO-D observance events at DLA Troop Support
                                  - Leadership, Activism theme MLK observance
                                  - History lesson helps NSA Philadelphia employees celebrate Women's Equality Day

### Operations and Plans (J3/5)

The J3/5 directorate facilitates and coordinates efficient and effective support from DLA Troop Support’s five supply chains to our customers. Our mission includes assessing operation and contingency plans using logistics support analysis techniques.The J3/5 is an integration point for our customers, the DLA Troop Support command, DLA Troop Support’s supply chains, other inventory control points, DLA field activities and DLA HQs on issues that cross our supply chains.

#### Contacts:

**Services Support:**Military service branches**215-737-2181 or DSN 444-2181 / 215-737-9094, or DSN 444-9094

**Combatant Commands:**Military combatant command support**215-737-2181 or DSN 444-2181

**Exercises and Operational Planning****215-737-2464 or DSN 444-2464 / **215-737-4845, or DSN 444-4845

**Whole of Government:**FEMA, foreign military sales, Wildland Fire Protection program, intergovernmental and interagency, etc.**215-737-8169 or DSN 444-8169

**Nuclear Enterprise Support****215-737-4820 or DSN 444-4820

**Joint Command and Control Center (CCC)****215-737-0684 or DSN 444-0684

**Business Development****215-737-7626 or DSN 444-7626

### Office of General Counsel

The OGC serves as the principal legal advisor to the DLA Troop Support commander. We also furnish legal advice to all operation and staff elements of DLA Troop Support. We are an integrated element within the Defense Logistics Agency's Office of General Counsel. Our goal is to provide the finest legal services to our clients.

Our attorneys provide advice and counsel in many legal areas, including:
                                  - government contracts
                                  - bid protests
                                  - personnel law
                                  - environmental law
                                  - ethics
                                  - business integrity
                                  - alternative dispute resolution

Our office represents DLA Troop Support in litigation before the federal courts and various administrative agencies, such as the Armed Services Board of Contract Appeals, the Equal Employment Opportunity Commission, the U.S. Merit Systems Protection Board and the Government Accountability Office.

**Contact:****215-737-8600

### Business Process Support

The Business Process Support Directorate provides advice and assistance to the DLA Troop Support commander and five supply chains in directing the management and flow of corporate information, including:
                                  - the evaluation of business processes.
                                  - implementation of policies and procedures.
                                  - workflow systems and electronic procedures.
                                  - the evaluation of critical business metrics.

BPS serves as the focal point for DLA Management Information System initiatives and the review, evaluation and implementation of procedures impacting the operation of DLA Troop Support. BPS is the principal advisor and assistant to Troop Support leaders in directing the implementation of agency policies and objectives related to the DLA planning, order fulfillment, technical and quality processes in DLA Troop Support’s supply chains, as well as ensuring cross-process functionality of all enterprise business systems processes. BPS also ensures participation on DLA planning teams devoted to creating models for all enterprise transformation initiatives.

**Contact:****215-737-0400 or DSN 444-0400

### Office of Internal Review

DLA Troop Support’s Internal Review office offers the following services:
                                  - Consulting services
                                  - Management advisory services
                                  - Audit liaison
                                  - Administers the DLA hotline programs
                                  - Follow-up and physical verification
                                  - Performance audits
                                  - ​Control self-assessment workshops

**Contact: ****215-737-2621 or DSN 444-2621

### Procurement Process Support

The Procurement Process Support office assists DLA Troop Support's acquisition workforce with training and guidance to continuously strengthen the procurement process.

#### Procurement Process Support Divisions

**Programs:** Responsible for the development, application and modification of contracting programs, manages acquisition training, the DAWIA Contracting Certification program, the Contracting Officer Warrant program and the Business Opportunities office, and monitors continuous learning points for the contracting workforce.

**Compliance:** Exercises oversight of the DLA Troop Support acquisition mission to ensure compliance with applicable statutes and regulatory guidance.

**Contract Review:** Performs oversight of the acquisition process through pre- and post-award reviews

**Pricing and Strategy:**Provides analysis and other technical advice on cost and price matters, and assists with acquisition planning. Also serves as Competition Advocate for DLA Troop Support.

**Systems and Procedures:** Manages the development, application and modification of contracting systems and procedures.

*The acquisition workforce should visit the Procurement Process Support intranet site through DLA Troop Support's eWorkplace for more information on how we can support you.

**Contact: ****215-737-2771 or DSN 444-2771

## Public Affairs/Corporate Communications Office

The Corporate Communications Office strives to effectively communicate the DLA Troop Support mission to stakeholders worldwide. As a branch of the Strategic Communications Division, Corporate Communications is responsible for the coordination and execution of a full spectrum of internal and external public affairs functions. 

### Location/Address

DLA Troop Support Corporate Communications Office700 Robbins Avenue, Bldg. 45Philadelphia, PA 19111

**Phone:** **215-737-2311

**Email:** **trpsptstratcomm@dla.mil

For after-hours media inquiries, please contact our Staff Duty Officer at **215-737-2341, or DSN 444-2341.

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