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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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HomeTroop SupportWorking with Troop SupportService Now training resources

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## Quick References

Customer Quick Reference Card

Vendor Quick Reference Card

# Service Now Training Resources

DLA Troop Support has begun use of an Enterprise Business Platform (ServiceNow) in order to modernize the Vendor end-to-end order process and the Customer order intake and order review process. Short instructional videos and guides on how to access and use Service Now are listed below for **Customers** and **Vendors**.

**At this time, the platform is only being used for the Construction and Equipment supply chain's MRO CENTCOM and SOE Tents programs.* *

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## Customer Resources

Using the **Customer Quick Reference Card** to review which process you will need training on, select the appropriate instructional material from the list below:
                            - Customer Registration : Customers are required to register as users to complete orders for programs using ServiceNow. 
                            - Finance Office Point of Contact (FOPOC) Registration : Ordering Activities are required to register a FOPOC in order for DLA to ensure orders are submitted by a user with proper authority and funding. This allows the Ordering Activity to obligate the order in their system timely by providing detailed line item information, pricing, and order status.
                            - Reset Password and Login : Reviews how to reset your password once registration is approved as well as the ServiceNow login process. 
                            - Create Order : Learn how to create an order using the ServiceNow platform. 
                            - Customer Review (Funding) : Covers how customers review quotes and approves funding using the ServiceNow platform. 

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## Vendor Resources

Using the **Vendor Quick Reference Card** to review which process you will need training on, select the appropriate instructional material from the list below:
                            - Vendor Registration : Register as a vendor in the ServiceNow portal.
                            - Reset Password and Login : Reviews how to reset your password once registration is approved as well as the ServiceNow login process. 
                            - Respond to Request for Quote (RFQ) and Create Quote : Learn how to respond to open RFQs and submit bids for open solicitations. 
                            - Accept or Reject Award : Reviews how to accept or reject an accepted bid pending vendor award. 

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