DLA Troop Support Europe & Africa

Defense Logistics Agency | The Nation’s Combat Support Agency

This Customer Handbook serves as a guide to help customers understand the 

full range of capabilities, commodities and solutions that DLA Troop Support 

Europe & Africa provides across four diverse supply chains. 

*Please note that some of the information in this handbook changes often. While the handbook will be 

updated regularly, be aware that some information may be outdated. 

PURPOSE
DLA Troop Support Europe & Africa 4

DLA Troop Support Europe & Africa 

Kleber Kaserne 

Mannheimerstrasse 218 & 219, Bldg. 3229

Kaiserslautern, Germany 67657

www.dla.mil/TroopSupport/About/Troop-Support-Europe-Africa
5 Customer Handbook

Table of Contents

About DLA Troop Support Europe & Africa ................................. 6

Points of Contact........................................................................ 8

Subsistence supply chain.......................................................... 10

• EUCOM Class I Concept of Support............................................................................... 11

• AFRICOM Class I Concept of Support............................................................................ 12

• CENTCOM Class I Concept of Support........................................................................... 13

• New Food Item Requests .............................................................................................. 14

• Class I Planning Considerations..................................................................................... 15

• Class I Support Planning - Customer Requirements Worksheet................................... 16 

• Example of Backwards Order Planning Cycle................................................................ 18

• Distribution and Accountability..................................................................................... 19

• Retrograde Planning...................................................................................................... 20

• Services Planning References and Considerations........................................................ 21

• Army References........................................................................................................... 22

• USMC References.......................................................................................................... 26

• Holiday Backwards Planning Order Cycle ..................................................................... 27

• Field Feeding & Food Service Equipment...................................................................... 28

• STORES/AMPS Role Request Process ........................................................................... 29

• Customer Complaint Reporting .................................................................................... 30

Clothing & Textiles supply chain ............................................. 34

• Masks/Face covers........................................................................................................ 35

• Ecclesiastical/Religious items........................................................................................ 37

• Cold Weather Clothing .................................................................................................. 38

• Shelters and tents.......................................................................................................... 39

Construction & Equipment supply chain................................... 40

• Maintenance, Repair and Operations program ............................................................ 42

• Special Operational Equipment program...................................................................... 48

Medical supply chain

• Medical Foreign Military Sales...................................................................................... 53

• EUCOM Class VIII Concept of Support........................................................................... 54

Construction & Equipment supply chain

Clothing & Textiles supply chain

Medical supply chain................................................................ 52

Subsistence supply chain
DLA Troop Support Europe & Africa 6

About DLA

As the nation’s combat logistics support agency, the Defense Logistics 

Agency manages the global supply chain – from raw materials to end 

user to disposition – for the Army, Navy, Air Force, Marine Corps, Coast 

Guard, 10 combatant commands, other federal agencies, and partner 

and allied nations. DLA sources and provides nearly all the consumable 

items America’s military forces need to operate.

DLA also supplies 86 percent of the military’s spare parts and nearly 100 

percent of fuel, manages the reutilization of military equipment, 

provides catalogs and other logistics information products, and offers 

document automation and production services to a host of military 

and federal agencies.

DLA is a global enterprise – wherever the Nation has a significant military presence, DLA is there to support.

SIX DLA MAJOR SUBORDINATE COMMANDS

Manages the supply chains for food, 

clothing and textiles, construction material, 

and medical supplies and equipment; 

including pharmaceuticals.

Manages the supply chain for aviation weapons systems repair parts, flight safety equipment, maps, environmental products and 

industrial plant equipment.

Manages the supply chain for 

ground-based and maritime 

weapons systems repair parts, 

small arms parts and 

fluid-handling systems.

Manages the supply chain for petroleum and lubrication 

products, alternative fuel/renewable energy, aerospace 

energy; provides fuel quality/technical support, fuel card 

programs and installation energy services.

Disposes of excess property by reutilization, 

transfer and demilitarization; conducts 

environmental disposal and reuse.

Provides storage and distribution

solutions/management, transportation

planning/management, logistics

planning and contingency operations;

operates a global network of

distribution centers.

DLA TROOP SUPPORT

DLA DISPOSITION

DLA DISTRIBUTION

DLA AVIATION

DLA LAND & MARITIME

DLA ENERGY
7 Customer Handbook

About DLA Troop Support Europe & Africa

MISSION:

DLA Troop Support Europe & Africa provides optimal supply chain solutions for 

Warfighters and partners throughout EUCOM, AFRICOM and CENTCOM.

VISION:

A trusted partner to enable readiness and lethality

Subsistence/Class I

Clothing & 

Textiles/Class II

Construction & 

Equipment/Class IV

Medical/Class VIII

DLA Troop Support Europe & Africa is a forward element of DLA Troop Support, 

headquartered in Philadelphia, Pa., and the Defense Logistics Agency, headquartered at 

Fort Belvoir, Virginia. We support nearly 300K soldiers, sailors, airmen and Marines with 

$5B worth of materiel annually throughout 121 countries in Europe, Africa and the Middle East.

www.dla.mil/TroopSupport/About/Troop-Support-Europe-Africa 

Warfighter support through four supply chains

• Food service

• Produce

• Dairy

• Bottled water

• Operational rations

• Food prep/field feeding 

equipment

• Facilities maintenance

• Heavy equipment

• Wood products

• Safety, diving and 

rescue equipment

• Fire and emergency 

service equipment

• Field and dress clothing

• Recruit clothing

• Body armor

• Organizational clothing 

& individual equipment

• Equipment and tentage

• Pharmaceuticals

• Vaccines

• Medical and surgical 

equipment

• Field hospital equipment
DLA Troop Support Europe & Africa 8

Points of contact

DLA Troop Support Europe & Africa Organizational Chart

Command Group

Commander USA O-5

Deputy Commander GS

Food Safety & 

Quality Assurance

USA O-5

Customer Facing 

Operations

GS

Supplier Facing 

Operations

GS

Logistics 

Operations

USA O-5

DLA Customer Interaction Center

1-877-DLA-CALL | 1-877 352-2255

Subsistence POCs by location

Kuwait, Jordan, Iraq, Syria:

dlatrpsptkisjcsteam@dla.mil

Kuwait, Jordan, Iraq phone numbers 

DSN (324) 206-9664

DSN (324) 206-9667

DSN (324) 206-9775

DSN (324) 206-9665

DSN (324) 206-9662

All AORs—EUCOM, CENTCOM, AFRICOM

dlatrpsptopratsteam@dla.mil 

DSN (324) 206-9695

DSN (324) 206-9658

DSN (324) 206-9626

Readiness/Operational Rations
9 Customer Handbook

Southwest Asia Peninsula

Subsistence POCs by location (continued)

United Arab Emirates, Oman, Djibouti, Kenya

dlatrpsptswapssteam@dla.mil

DSN (324) 206-9691

DSN (324) 206-9668

DSN (324) 206-9669

DSN (324) 206-9661

Bahrain, Qatar, Saudi Arabia

dlatrpsptswapofiteam@dla.mil

DSN (324) 206-9668

DSN (324) 206-9669

DSN (324) 206-9661

Southern Europe

Portugal (Azores), Spain, France 

(Toulon), Italy (including Sardinia and 

Sicily), Crete-Greece, Turkey, Bulgaria, 

Macedonia, Kosovo, Croatia, Romania, 

and ships at any port of call in Europe 

south of the Alps

dlatrpsptpvsteam@dla.mil 

CIV (+49)-(0)631-7106-9696

DSN (324) 206-9696

DSN (324) 206-9874

DSN (324) 206-9867

United Kingdom, Germany, Hungary, 

Bosnia-Herzegovina, Belgium, The 

Netherlands, and ships at any port of 

call in Europe north of the Alps, to include but not limited to Norway, 

Sweden, Finland, Denmark, France 

(Brest), Poland, Ireland and Scotland

dlatrpsptpvnteam@dla.mil

CIV (+49)-(0)631-411-2199

DSN (324) 206-9722

DSN (324) 206-9689

DSN (354) 206-9525

Northern Europe

Construction & Equipment (Class IV)

MRO Support: trpspt.ea.mro@dla.mil 

SOE (local) Support: lumber@dla.mil 

Lumber Support: lumber@dla.mil 

MIPR Related Inquiries: 

trpspt.ea.mipr@dla.mil

Clothing & Textiles (Class II)

dscpe.ct@dla.mil

DSN (324) 206-9691

Medical (Class VIII)

medical@dla.mil

DSN (324) 206-9695

Construction & Equipment | Clothing & Textiles | Medical
DLA Troop Support Europe & Africa 10

Subsistence | Class I

Subsistence support includes:

Garrison and Fleet feeding

Local Market Ready

• Produce

• Dairy

• Bottled water

Operational Rations

• MREs

• Unitized Group Rations

Field Feeding and 

Food Service Equipment
11 Customer Handbook

EUCOM Concept of Support

Order lead times shown on this map is for Navy ships and for military training field exercises and 

operations. Normal land-based customers have different order lead times based on country/region. 

Realignment of Subsistence Prime Vendor (SPV) support is currently in process. Updates will be 

provided to CTF regarding changes of the awarded SPV. Please contact your respective DLA SPV 

Support Team for additional info.
DLA Troop Support Europe & Africa 12

AFRICOM Concept of Support
13 Customer Handbook

CENTCOM Concept of Support
DLA Troop Support Europe & Africa 14

All customers’ new item requests (NIR) must be sent to the appropriate service agency as 

listed below. Service representatives are required to submit NIRs directly in STORES instead of the former manual/email process. Submissions and tracking will all be done within STORES. This 

change reduces the lead time for a new item to be added to the DLA catalog.

Air Force: 

HQ AF Food Operations Division 

AFSVC/SVOFA 

Bldg 1 

2261 Hughes Ave 

JBSA, Lackland 78236-9854 

Army EUCOM: 

21st Theater Sustainment Command 

Kaiserslautern, Germany 

405th Army Field Support Bde. Europe and Africa

Army CENTCOM:

Theatre Food Advisor 

USARCENT Food Advisor

Navy: 

MSCEURAF/CTF63 Logistics Sustainment 

Naples, Italy 

CTF-63CLO@eu.navy.mil

U.S. Army Installation Management Command MWR: 

IMCOM Europe Directorate G-9 

Chef Patrick E Thomas, CMP, NCACFPSA 

Executive Chef/Training Supervisor/CACFP Consultant 

ServSafe Instructor/Proctor 

Food Safety SME 

Food Service Equipment Specialist 

DSN: (314) 544-9465 

CIV: 06111-43-544-9465 

Cell: 0176204-66982 

New Food Item Requests
15 Customer Handbook

Land Terrain - Depending on your geographical location, some roads, ports, and airfield 

infrastructures are well developed and some are not. Ensure you conduct an analysis of 

the site. Africa is a region that is constantly facing challenges with heavy containers on the roads. The use of 

20-ft. containers is only allowed on the roads in African regions.

Bill to/Ship to DoDAAC’s - The Department of Defense Activity Accounting Code is a vital piece to the ordering process. This tells DLA which accounting codes to use to bill the customer and where to ship the items. 

Coordinate with your command planners or finance section for existing DoDAACs. We cannot proceed with 

your requirements if we do not have this data.

Fund Code - This is a two character code used for disbursement of funds.

Commercial Shipping Address and Point of Contact - DLA Distribution Europe in Germersheim, Germany, 

requires a physical commercial shipping address of where the items will need to be delivered. We do not 

accept APO addresses. We will also need the point of contact that will be on ground to receive the items. A 

valid phone number is required, so if there is an issue with the truck delivery the vendor can contact you.

Things to think about during your planning

• Who are my strategic partners? Am I maximizing their utility in the process?

• Do I know my requirements? How much, where and when and is funding available?

• Have I identified my backwards plan from the Requested Delivery Date (RDD) of Class I to today?

• What is your lead-time until the exercise?

• Is the current pipeline sufficient to support my replenishment schedule?

• What are the risks?

• How do you think the geographical contingency deployment area will impact the end-to-end supplychain? 

• Will this be an enduring mission? Should I begin to consider planning for a commercial solution for long 

term requirements up front?

• Do you have storage capability for rations? 

*Staff your requirements through your appropriate channels for the right answers.

Class I planning considerations

Are there roads, ports, currently approved transportation rates, airfields? Any local holidays (i.e. 

Ramadan/Eid), seasonal/weather impacts, receiving & storage capacity, material handling 

equipment, refrigeration, retrograde, pork items, port custom clearance, etc.? These are all of 

factors that are taken into consideration when evaluating the feasibility of a course of action.
DLA Troop Support Europe & Africa 16

 To ensure a timely and effective process for ordering Class I Subsistence, 

new customers will need to complete the Class I Support Planning – Customer Requirements worksheet. 

 The information provided will give DLA Troop Support Europe & Africa an overview of your 

requirements and an assessment for support. The more information provided, the better we 

can make effective decisions to determine an optimal support plan. Additional forms and instructions will be sent by DLA TS E&A once we determine your initial requirements. 

 Note: Earliest Delivery Date (EDD) and Latest Delivery date (LDD) is required for all orders 

along with RDD.

Critical success factors:

• Requirements - how much, where and when 

• Ensure enough lead-time 

• POC Information - name, email, phone number 

• Approved and available funding - DoDAACs, Fund Code 

• Physical commercial shipping address

Email requirements to: 

dlatrpsptopratsteam@dla.mil

Planning - Customer Requirements Worksheet

Email classified or sensitive information to:

dla.rheinland-pfalz.euafr.list.dscpe.ops@mail.smil.mil
17 Customer Handbook
DLA Troop Support Europe & Africa 18
19 Customer Handbook

Distribution and Accountability

Distribution – Once your order request has been received or approved through your command leadership (i.e. email or S.T.O.R.E.S.), DLA TS E&A will review the documents and finalize orders. 

 For operational rations, DLA TS E&A will forward 

request to DDDE (if items are in stock) or to DLA in 

Philadelphia (if items are not in 

stock) to be packaged and 

shipped to the delivery location. 

 If you require enhancements 

and additional support, it will be 

forwarded to the appropriate 

vendor specialist.

 Most likely your products will 

be delivered by surface. It is important to provide a POC on the 

ground at the site location to receive delivery. 

 Airlift can be coordinated for delivery but will incur costs to the unit (usually airlift is for emergency 

situations or to meet a short notice RDD). Customers 

must provide an airlift memo.

Tracking, Acceptance, Receipt & 

Accountability – Make sure you have a plan to 

properly receive and account for your Class I products. A key mitigation for fraud prevention is adequate “acceptance” of the quantity and quality validation of services performed by 

a U.S. military or government 

representative. 

 Having a tracking tool (i.e. 

spreadsheet or other helpful 

database) will ensure you know 

when items were received, ordered, issued, and how many 

quantities you have available 

for the next reorder point.

 Make sure you know the support plan for customs 

and tracking documentation. More importantly, keep 

copies of your invoice receipts for documentation.

Ensure you have planned for:

• Dry, chill, or freezer storage

• Material handling equipment

• Personnel

• Field kitchen 

• Heater units for ration heat & 

serve products etc. 
DLA Troop Support Europe & Africa 20

Retrograde Planning

 Retrograde operations are critical after any 

exercise or operation. Ensure that you consider 

planning retrograde operations in event your exercise or operation is cancelled, or if you have 

residual stocks on hand. Consider factors that 

prohibit the retrograde of items – Class I normally cannot not be transferred from country to 

country due to customs issues. 

 Have an eat-down plan – be careful not to order in mass excess. Consider in your plan if you 

need to destroy/disposition any residual Class I.

 Also, consider if there are other units operating in the area that need 

Class I and coordinate transfer of items with requesting unit. This will save tax dollars and additional requirements for Class I rations.

 When Class I items are moved out of a European Union country, the items cannot be returned to the country. 

 Once an order has been placed and leaves the 

DDDE gate, the order cannot be returned. DLA 

does not accept buy backs or returns. Customers 

need to dispose, reissue, or distribute to other 

units that need the items.
21 Customer Handbook

Planning References and 

Considerations

This section can help exercise/contingency planners with such feeding concepts 

as:

• What types of meals to request

• How much feeding support is needed

• Feeding cycles

Note: This is not all inclusive. Please refer to your respective branch of service 

manuals, instructions, doctrines, and guidance for further information.
DLA Troop Support Europe & Africa 22

Army Reference

Ref: ATTP 4-41 (FM 10-23)

Army Field Feeding and Class I operations

Bulk Water

3-33 Class I planners must coordinate potable water requirements for 

field kitchen and garrison-type dining facility operations. Basic U.S. 

food service preparation and sanitizing water planning factors based 

on U-M-U ration cycle are as follows:

• Field kitchen 1.75 gallons per soldier per day

• Force provider 2,063 gallons of water per day per force provider package

• EPWs 1.75 gallons of water per day per EPW

• Hospitals 1.75 gallons each per patient and staff member per day
23 Customer Handbook

Army Reference

Note: The Army no longer recognizes the 40-

degree extended shelf life.
DLA Troop Support Europe & Africa 24

Army Reference

Note: Strawberry UHT is only for CONUS; NSN numbers are likely to change

UHT Milk

4-48. UHT milk (table 4-1) is fresh milk, which has been processed with a technology called 

ultra high temperature. The UHT treatment ensures maximum microbe inactivation, while 

preserving the maximum flavor, taste, and nutritional value. The aseptic packaging system 

protects the product from air and light and guarantees long shelf life without the need for 

refrigeration. This item is used by the Armed Forces as a mandatory supplement for 

operational ration feeding during operations which do not have refrigeration capability or 

have very limited capability. It is used in situations that do not permit resupply of perishable 

foods. Available flavors include chocolate and strawberry as well as common white milk used 

with cereal or as a drink. Food service operators should note that lactose-free UHT milk is also 

available for diners who are lactose intolerant.
25 Customer Handbook

Army Reference

Meal Enhancements

4-49. Enhancements are additional item components added to operational rations to provide 

increased Soldier acceptability. Enhancements are authorized for MREs when they are the 

sole daily diet for a period to exceed 21 days. Enhancements for the MRE should include hot 

or cold beverages, soups, hardy fresh fruits, vegetables, cereal, and bread.

Authorized enhancements (table 4-2) should be issued with all UGR menus.
DLA Troop Support Europe & Africa 26

Marines Corps Reference

2. Marine Corps Expeditionary Feeding Policy. All operating forces should develop a training program during peacetime that will characterize how they will fight in war to maximize combat readiness and efficiency. Expeditionary feeding consists of the right mix of personnel, rations, equipment and training in order to support the MAGTF Commander’s 

expeditionary operations worldwide. The Marine Corps policy for expeditionary feeding is one individual ration and 

two hot UGR meals per day. Preferably, the individual ration will be served for lunch, and hot meals served for breakfast and dinner. The primary rations for hot meals during all field feeding are the UGRs. For menu planning and generating unit requirements, an individual ration does not constitute a hot meal. The inclusion of two UGR meals in the 

standard of three quality meals per day is based on units having the required food service specialists, support personnel, equipment, and supply chain necessary for implementation. Commanders should not attempt to feed UGRs if these 

requirements are not available. 

5. Operation Plan (OPPLAN). Proper budgeting, planning, coordination, and management are essential to successfully 

provide food service and subsistence support to meet the overall mission/objective. The OPPLAN and the approved 

feed plan will identify when distribution units and equipment will become operational and when each type of ration will 

be available for issue. Operation plans are outlined in Annex D of the Operations Order. At the Marine Corps Forces/

MEF Level, force commanders are responsible for determining the operation feed plan. MAGTF FSOs serve as the subject matter expert to the commander regarding the recommended operational feed plan. 

Ref: MCO 10110.14N Marine Corps Food Service and Subsistence Manual 
27 Customer Handbook

HOLIDAY BACKWARDS PLANNING 

ORDER CYCLE

This is an example of a Thanksgiving menu forecast requirement. This concept can be applied to all 

other holiday menu planning events. other holiday menu planning events.

Some AOR's may have shorter or longer lead-times. Estimate lead-times based on an aggregate average of 

variables; subject to external variables such as geo-political issues, routes statuses, rates, customs clearance 

issues, etc. Coordinate with your AOR DLA Customer Support Team for specific tailored timeline per AOR. 

*Note: Thanksgiving & Christmas Requirements habitually are coordinated and ordered at the same time.

Coordinate with your respective DLA TS TVLS team for assistance in submitting forecast requirements and/or 

new items to be added on the catalog.
DLA Troop Support Europe & Africa 28

Field Feeding & Food Service Equipment

 DLA offers a full line of equipment 

for preparing food in the galley, dining 

facility and in the field.

 Field Feeding Equipment includes 

end items and parts for: 

• Mobile kitchen trailers

• Food sanitation center

• Company-level field feeding kitchen 

• Modular field kitchen

• M59A Range Outfit

• Modern Burner Unit

• Tray Ration Heater 

• And more ...

Food Service Equipment

Beverage Dispensers • Bread Slicing & Wrapping Machines • Broilers • Cabinets • Coffee Makers • Cooker 

Steam Cook-Chill Equipment • Dishwashing Machines • Display Cases • Dough Machines • Food Warmers 

Food Blenders & Cutters • Food Warming Cabinet • Fryers • Deep Fat Grills • Electric & Gas Griddles 

Hot Food Wells • Ice Cream Makers • Ice Maker/Dispensers • Kettles • Steam Jacketed Meat Slicers 

Steam Kettles • Meat Tenderizers • Microwave Ovens • Mixers • Food Mixing Machines • Molding Machines 

Naval Shipboard Galley Items • Popcorn Machines • Pot Scrubbers • Utensil Washers Racks • Food Range

Convention Oven • Refrigerator/Freezer Combinations • Saws • Meat Cutting • Thaw Boxes • Meat Tables 

Food Preparation • Toasters • Vegetable Peelers • Vegetable Cutters & Slicers • Waffle Makers 

DLA Troop Support Europe & Africa has coordinated the delivery of two Army 

food trucks to Germany to help provide soldiers a variety of meals on the go. 
29 Customer Handbook

STORES - AMPS

STORES Role Request Process for Customers

 The Subsistence Total Order and Receipt Electronic System (STORES) is a web-based system that 

enables customers to order and receipt Subsistence products. In order to gain access to STORES, 

new users must first create an account and request access through the Account Management and 

Provisioning System (AMPS). The STORES/AMPS process insert that follows on the next 15 pages outlines the step-by-step process. 
DLA Troop Support Europe & Africa 30

Customer Complaint Reporting 

Procedures 

All customers should notify the following DLA Troop Support Europe & Africa teams within 72 hours of 

identification of a discrepancy or incident with Class I subsistence items: 

Customer Ops (UFO) - TrpSptEACustOpsUFO@dla.mil

Customer Engagement (UFE) – TrpSptEACustEngmtUFE@dla.mil

Food Safety & Quality Assurance (UQ) - DLATroopSupportEAFoodSafetyQAUQ@dla.mil

For U.S. ARMY, U.S. NAVY, USMC customers: U.S. Army Medical Food Inspectors will provide the MEDCOM Form 817 Quality Assurance Representatives Correspondence and if applicable, the DA Form 7538 . 

Where no US Army Medical Food Inspectors are present, a Memorandum for Record must be submitted.

For U.S. AIR FORCE customers (USAFE/SGPM): Personnel will provide pertinent information concerning 

customer complaints by submitting a Memorandum for Record. 

The following pages include examples of 

forms customers need to file a complaint:

1. Sample Memo for Record

2. MEDCOM Form 817

3. DA Form 7538 
31 Customer Handbook

Unit Letterhead

OFFICE SYMBOL DATE

MEMORANDUM FOR: DLA Troop Support Europe & Africa, Food Safety & Quality Assurance

FROM: Unit Submitting Report

SUBJECT: Customer Discrepancy Report for Subsistence

PURPOSE: To report incidents, issues or discrepancies when receiving Class 1 subsistence items at your location. 

Summarized paragraph to report the 5 W’s (Who, What, When, Why, & How) 

Include the following: 

Date of Receipt: 

PCFN # 

Container #

TCN #

Purchase Order/s:

Conveyance of Delivery: Military Air, Ground Transport Subsistence Type: Perishable, Semi-Perishable or Both

Nonconformance Issue: (i.e. Mold Found, Damaged to Product, Discoloration, etc)

Quantity of Effected Product: 

Disposition of Product: (i.e. On Medical Hold, Recalled, etc)

* REQUIRED INFORMATION

Point of Contact/s: Unit contact representative reporting issues or discrepancy with Tel# (COM, DSN) include email. 

Signature Block

Unit Contact Representative

Enclosures: Required: Include Copies of Purchase Order, Invoice Statement, DD250 Form & (If Possible) Pictures of Items Affected 

Product.

Sample Memo for Record
DLA Troop Support Europe & Africa 32

MEDCOM Form 817
33 Customer Handbook

DA Form 7538
DLA Troop Support Europe & Africa 34

Europe and Africa C&T 

Program email: 

DSCPE.CT@dla.mil

• Utility uniforms, boots, socks and undergarments

• Organizational Individual Equipment

• Dress uniforms and shoes

• 20 AAFES Military Clothing Sales (EUCOM/CENTCOM)

• Ecclesiastical Items

• Tents

• Combat protective helmets

• Chemical protection suits

• Mission Oriented Protective Posture “MOPP" gear

• Flags (Presidential, Vice Presidential, Battalion and Brigade)

Clothing & Textiles | Class II

The Clothing and Textiles supply chain provides clothing,

textiles and equipment to U.S. service members, other

federal agencies and partner nations.
35 Customer Handbook

Masks/Face covers | KN95/N95/FFP2

DLA Troop Support has prepositioned Personal Face Masks KN95 FFP2 at DLA Distribution Europe (DDDE), Germersheim. 4240-F00000760– $113.60 per BX (40 per BX). LSN is a commercial product and are available to order. 

Who can order: Department of Defense (DoD), other federal and authorized local agencies with an 

established DODAAC that register as customers in FEDMALL 

Why: In accordance with the current Rhineland-Pfalz host nation ordinance, effective 1 February 

2021 and until rescinded, you are required to wear a KN95/N95/FFP2 or medical-style surgical face 

mask when visiting all retail establishments, post offices, all AAFES and DECA facilities, legal assistance offices, banks or any location providing goods or services to personnel on U.S. Army Garrison 

Rheinland-Pfalz installations and Ramstein Air Base. 

How to Order:

1. Go to FedMall https://www.fedmall.mil/

index.html 

2. For OCONUS orders, use A04 (for other-overseas shipment). In 

FedMall use the appropriate A0_ (A zero_) transaction and place 

the order or use the attached spreadsheet to create the order and 

copy and paste Column ‘R’ into FedMall Freeform.

3. If there is more than one line, copy and paste column R into 

Notepad and use Bulk Upload to upload the orders and process.

4. The attached spreadsheet has red triangles in the corner with 

instructions on each box.

5. The NIIN and quantity columns have a green triangle telling you 

to put an apostrophe (‘) prior to the number (‘0123456789) or 

quantity (‘00002) to keep the preceding zeros or the order will not 

process correctly.

6. There are 2 spaces between the NIIN and Unit of Is-sue, and 3 

spaces between Fund Code and Project Code. Any fields that you 

leave blank, you must enter that exact number of blank spaces for 

each field, such as Distribution Code must have 3 blank spaces if 

you do not use the field. 

7. Line 2 on the spreadsheet is a sample of what your order should 

look like when you get to Column R.

Please also refer to the Quick Start Guide and Self Help sections

on the FedMall homepage at: https://www.fedmall.mil/index.html

For more information on 

any masks/face covers, 

Email: lumber@dla.mil 
DLA Troop Support Europe & Africa 36

DLA supplies cloth face covers (Non-Medical, NonIndustrial) that provide users with limited protection 

from the spread of Coronavirus. The covers are primarily 

designed to keep the wearer from touching their face, 

nose, or mouth. 

The covers are a double-ply fabric, rectangular with 

two pleats. They come in either elastic ear loops or adjustable tie ear loops. The coverings are washable, reusable and one size fits most (no sizing offered).

The following types and colors are 

available through FEDMALL:

• Woven Cloth Masks – reusable, 4 colors

• Black 8415-01-688-9494 (Adjustable Tie Loop)

• Black 8415-01-687-7080 (Elastic Ear Loop)

• Black 8415-01-688-9494 (Elastic Ear Loop)

• Hunter Green 8415-01-687-5541 (Elastic Ear Loop)

• Hunter Green 8415-01-688-9516 (Elastic Ear Loop)

• Light Grey 8415-01-687-5812 (Elastic Ear Loop)

• Coyote 8415-01-687-7077 (Elastic Ear Loop)

* Multiple color NSNs denote different manufacturer

With elastic ear ring With adjustable tie ear loop

NSN

8415-01-692-0469

Price

1,010.00

Size

Face covers are one size fits all

Package

1CS = 500 masks 

(masks are in individual package)

Characteristics

The face cover is made of at least two layers of cloth. It covers 

the user’s face from nose to chin and fits comfortably against the 

side of the face with elastic ear loops. Construction and materials 

allow for breathing without restriction and does not restrict the 

user’s vision or movement. 

The face cover can be used multiple times without damage to 

or change of face cover. The face cover is a solid white color, and 

does not contain any writing, logos, or designs on the exterior 

portion of the face cover. The face cover does not contain any 

anti-microbial or anti-viral finishes or chemicals.

The contractor will provide one set of instructions for proper 

care and use in each unit pack. If the face cover is intended to be 

laundered, detailed laundering instructions will be included. 

*PLEASE NOTE: NSN 8415-01-692-0469 is an alternate for 8415-

01-687-7644 

Low-Cost Facial Mask

Masks/Face covers
37 Customer Handbook

DLA also supports America's service members with ecclesiastical items through the Clothing & Textiles supply chain to help them practice their religion wherever the are. There are 

more than 750 ecclesiastical items available, 

including:

• Religious foods

• Seder kits

• Ashes (for Ash Wednesday)

• Palm leaves

• Congregation pews

• Torah scrolls

• Rosaries

• Prayer rugs

• Religious texts (Bibles, Korans)

• Clothing 

• Chaplain kits

• Altars, pews, pulpits, hymnal boards

• And much more ...

Customer orders of these items tend to increase during holiday times, including Easter, 

Passover and Ramadan, where service members 

may find comfort in knowing C&T can provide 

religious items necessary for their respective 

practice. 

Ecclesiastical/Religious items

For additional support or questions, please contact the Office of the DLA Chaplain: DLAChaplain@dla.mil 

For customer support; email DSCPE.CT@dla.mil 
DLA Troop Support Europe & Africa 38

Items

Balaclavas, Boots 

(Regular & Wide 

sizes), Gaiters, 

Gloves, Mittens, 

Trigger Finger 

Mittens, Socks, 

ECWCS layers, 

Hand Warmers 

and more.

Brands

Brands include 

Outdoor Research, 

Belleville, Danner, 

Rocky, Darn 

Tough, Wild Things, 

Revision Military, 

FITS

Commercial off-the-shelf cold weather items and brands 

are available for military customers to order.

Commercial Cold Weather Clothing 

For more information, email: DSCPE.CT@dla.mil
39 Customer Handbook

DLA also offers military specific (MILSPEC) and commercial 

off-the-shelf shelters and tents. 

Shelters and Tents

For more information, visit the DLA Shelters and Tents webpage:

https://www.dla.mil/TroopSupport/ClothingandTextiles/tents/

Or email: DSCPE.CT@dla.mil 

A DRASH tent is one of the 

commercial shelter systems 

available through DLA.

This modular command 

post is one of the MILSPEC tents available 

through DLA.
DLA Troop Support Europe & Africa 40

Construction & Equipment | Class IV

• Special Operational Equipment

• Maintenance, Repair and Operations

• Metals

• Lumber

• Fire & Emergency Services Equipment

• Heavy Equipment

• FSG 80

• Safety, Rescue and Diving

• Containers and RFID Tags

• Lighting

• Appliances

• Material Handling Equipment

From lumber and light bulbs to bulldozers

Construction & Equipment support includes:
41 Customer Handbook

This Page Intentionally Left Blank
DLA Troop Support Europe & Africa 42

Facilities Maintenance, 

Repair, and Operations 

MRO Tailored Logistics Support Program

Program email: trpspt.ea.mro@dla.mil
43 Customer Handbook

1. MRO Program Introduction

The Facilities Maintenance, Repair and Operations (MRO) Tailored Logistics Support (TLS) Program is managed by the Defense Logistics Agency (DLA) Troop Support 

Europe and Africa. The MRO Program enables our customers to order supplies and 

equipment to fulfill their facilities’ MRO missions. It is a contractually controlled relationship between the ordering activity (customer), TLS contractor, and DLA Troop Support E&A.

The MRO program is a partnership that achieves infrastructure savings, inventory cost reductions, 

and favorable product pricing through leveraged buying. DLA Troop Support E&A awards and manages the contracts and handles all contractual responsibilities.

2. Facilities MRO Program

2.1 Program Overview:

 DLA Troop Support Europe and Africa has awarded regional OCONUS indefinite delivery/ indefinite quantity contracts for the support of Facilities Maintenance, Repair, and Operations supplies 

and incidental services for the continents of Europe and Africa.

2.2 Scope:

 Using integrated suppliers and proven commercial business practices, our customers can obtain 

specific items, along with requested incidental or related services under the MRO contract.

 Such items include, but are not limited to:

• Appliances

• Assorted Fixtures

• Conduits

• Chemicals

• Electrical Supplies

• Hardware

• HVAC/Refrigera on

• Lubrica ng Products

• Lumber

• Paint/Paint Supplies

• Perimeter Security Items

• Plumbing

• Prefabricated Structures

• Rubber Products

• Variety of Small Tools

• Communica on devices (walkie-talkies, twoway radios used by maintenance personnel)

• Construc on supplies (bricks, blocks, steel,

aluminum, and other metal products)

Note: The wholesale pricing goal is to be comparable to the best available commercial 

pricing.
DLA Troop Support Europe & Africa 44

MRO Tailored Logistics Support Program

2.3 Items Not Within Scope:

Note: Not an all-inclusive list – When in doubt, contact your regional Customer Support Representative/Tailored Vendor Logistics Specialist (TVLS).

2.4 Program Features:

Customers identify their requirements via email, phone, vendor portal, etc. Quoted prices include 

delivery charges. MRO Program specific features include:

2.5 Benefits:

• DLA Troop Support E&A issues and administers the contracts, lessening the administrative 

 burden for the customer

• No minimum/maximum dollar limit on orders

• No sign up fees and no minimum order requirements

• Just in time purchasing helps reduce inventory and reduce delivery rates

• Construction Services

• Computer Equipment

• Clothing Items

• Ecclesiastical Supplies/Materials

• Furniture (Housing, Office, etc.)

• Medical Supplies

• MWR Equipment

• Rental of Tools/Supplies

• Playground Equipment

• Sports Equipment

• Most Office Supplies

• Supplies/Equipment associated 

with combat (actual or training)

• Supplies/Equipment associated with law 

enforcement

• Tools/Supplies that are part of a weapon 

system

• Products covered by another initiative unless 

approved by initiative owner (e.g. Heavy 

Equipment Program, Tents, etc.)

• Subsistence Items (Food or Equipment)

• Single point for fulfilling all requirements

• Commercial items off the shelf-readily available

• 24/7 Support

• Incidental Services

• Bills-of-Materials

• Material Returns

• Surge/Contingency 

Coverage

• Infrastructure Savings

• Leveraged Buying

Billing is processed electronically by the Defense Finance and Accounting Services (DFAS). 

The customer may pay using either military standard requisitioning and issue procedure 

(MILSTRIP) or military interdepartmental purchase request (MIPR).
45 Customer Handbook

MRO Tailored Logistics Support Program

2.6 Delivery Information:

The MRO Program provides direct delivery to the ordering activity (customer). The vendor 

will consolidate all items needed for a particular job and deliver 100% complete where and when required. 

Customers can establish multiple delivery locations and have direct 

delivery to the work site. The final delivery destination will determine 

the MRO region and zone that will provide support.

The program offers contingency capabilities to cover national 

emergencies, natural disasters, relief efforts, troop deployments, and 

any operation associated with military public works/civil engineering 

exercises.

3. Customer Guidance

3.1 Getting Started with the Program:

This section of the document will walk you through the process of 

setting up accounts for the MRO Program.

3.2 The Pre-Order Process:

Initial Steps required for new customers using the MRO contract:

• Contact the appropriate TVLS and provide your customer Department of Defense Activity Address Code (DoDAAC).

• The TVLS will discuss the MRO Program with you to better understand your needs and requirements.

• The TVLS will assist with registering your activity as an authorized user with the 

 appropriate TLS Vendor that supports your region.

3.3 Order Process:

• Customer submits requirements to the TLS vendor who will provide a price and delivery quote. 

• Customer accepts or rejects quote. Quotes will have expiration dates.

• Customer provides TLS contractor with a funded document number (MILSTRIP requisition) or, when funding with MIPR, the TLS contractor will create a document number and inform the customer of this number.

• All orders must reference a unique requisition number/document number. This number is based on military standards, which requires it be 14 characters long; the first six characters are a valid DoDAAC, the next 

four characters represent the Julian date, and the last four can be any alphanumeric characters.

• Once the TLS contractor receives proper authorization from the customer to proceed with the order, the 

TLS contractor submits the order to DLA for fair and reasonable price determination, approval, and award.
DLA Troop Support Europe & Africa 46

MRO Tailored Logistics Support Program

3.4 MIPR Process:

The following information is required:

• DoDAAC for the requisitions generated 

against the MIPR

• Customer financial POC includes name, 

phone number, and email address

• Identification of TLS contractor

• MIPR Block 7 Address must read:

 DLA Troop Support

 700 Robbins Avenue 

 Philadelphia PA 19111

• The body of the MIPR should include the 

following:

 TLS Contractor Name: 

 Customer DoDAAC: 

 Customer POC with email address

 Financial POC with email address 

• Email copy of the completed MIPR Form DD 448, 7600A and 7600 B with the TLS contractor quote to the 

DLA Troop Support MRO MIPR mailbox: trpspt.ea.mipr@dla.mil

 Note: A 7600B will be requested but must be provided with a signed 7600A

• Subject line in email must state, at a minimum:

“Request for MIPR Acceptance.” 

Be sure to include the name of the Region in the email subject line.

• The TLS vendor will assign a Signal Code of “B” and Fund Code of “XP” for all orders funded by MIPR.

• Upon receipt of the MIPR, DLA Troop Support E&A will:

 Review MIPR for approval and acceptance

 Contact identified customer POC with questions/comments

 Create MIPR acceptance (DD Form 448-2)

 Forward a copy of acceptance to the customer’s financial POC, to the TLS vendor and to the DLA 

Troop Support E&A TVLS.

 Assign a MIPR control number to track customer obligations against the MIPR.

• Please contact the MRO TVLS when using a document number or a MILSTRIP requisition to fund your 

requirement if you need assistance.
47 Customer Handbook

MRO Tailored Logistics Support Program

4. MRO E&A supported regions:

Your material’s delivery destination determines which MRO vendor will provide support.
DLA Troop Support Europe & Africa 48

DLA Troop Support 

Tailored Logistics Support Program: 

Special Operational Equipment (SOE)

Special Operational Equipment Tents 

Fire Emergency Services Equipment (F&ESE) 

DLA TS E&A Contact E-Mail: lumber@dla.mil
49 Customer Handbook

The Special Operational Equipment tailored logistics support program 

enables you to order a variety of commercial, off-the-shelf items such as:

• Survival gear

• Tactical equipment

• Personal protection equipment (gloves, 

• spectacles, goggles, etc.)

• Protective eyewear and vision enhancing 

equipment 

• Escalation of force equipment 

• Visit board search and seizure 

• Scuba gear and misc. diving equipment 

• Thermal protection equipment 

• Surface supplied diving equipment 

• Communication devices (walkie-talkies, two-way 

radios, etc.)

• Hyperbaric instrumentation & equipment and 

saturation equipment 

• Compressors and air purification systems

• Lifesaving/search and rescue equipment 

• Underwater tools 

• Air crew support and Flight deck safety items

• Protective gear, misc. apparel

• Load carrying equipment (vests, backpack systems, trunk lockers, etc.) 

• Lethality support items (slings, holsters, straps, 

fasteners, reflective belts, etc.) 

• Mountain climbing equipment

The Fire Emergency Services Equipment tailored logistics support program 

enables you to order a variety of commercial, off-the-shelf items such as:

• Firefighting (hoses, hose fittings, tools, gloves, ladders, burn houses, etc.)

• Safety (goggles, warning signs, protective clothing, 

etc.)

• Rescue (harnesses, propel gear, extraction equip., 

jaws of life, etc.)

• Environmental (CBRN items)

• Hazardous material (HAZMAT) (decontamination 

equip)

• Domestic preparedness (alert systems)

• First responder (communication & rescue equip.)

• Search and rescue (rescue vehicles, harnesses, 

ropes, other emergency response equipment

• Fire alarm systems

• Suppression, Surveillance, Emergency Station Vehicle Exhaust & Vent Systems

• Breathing Apparatus

• Hoses, Nozzles

• Thermal imaging equipment 

• Ladders 

• •Extinguishers
DLA Troop Support Europe & Africa 50

Why 

• One-stop shopping

• More access to a wide range of highquality commercial products

• 24/7 vendor support

• Routine/emergency/surge coverage

• Improves readiness & response times

• Improves product availability and offers 

greater flexibility 

• Electronic ordering

• Lessens your administrative burden

• No min/max dollar limit on orders

• Favorable product pricing through 

leveraged buying

• Reduce inventory and delivery rates

• Items comply with DOD regulations

1. Customer submits 

registration with Financial POC information/completes 

order request form to: 

SOEOrders@dla.mil & 

2. DLA reviews each line of 

the order to determine if 

it’s within scope and then 

requests quotes from contracted vendors for material 

within scope.

3. DLA provides pricing to FOPOC for 

review. FOPOC returns funding document and completed Price 

Acknowledgement 

Sheet to DLA.

4. DLA finalizes award, funding is 

obligated and vendor ships order to 

customer.

• Each line item of each order is reviewed independently for scope determination and must be approved prior to solicitation . Each order request stands alone and is evaluated for scope separately from other requests.

• Additional information must be populated on the Order Request spreadsheet:

 The intended use narrative of the line item

 Further description of how the item is within scope of the program

 Detailed description of exactly what the item is

 Statement of Work if service or installation required.

• Incidental Services & Training

 Related direct to items of supply allowed under the scope of the contract

 Excludes some OCONUS locations (Japan, Korea, CENTCOM, Djibouti, Guantanamo Bay)

 Should be ordered at the same time as supplies 
51 Customer Handbook
DLA Troop Support Europe & Africa 52

Medical | Class VIII

• Pharmaceuticals

• Medical/Surgical items

• Navy Fleet medical items

• Capital Equipment

• Vaccines

• Nerve Agent Antidotes

• Bandages and Military Dressings

• Medical Assemblies/Kitting

From first aid kits to full hospital equipment

Medical support includes:
53 Customer Handbook

DLA now supports foreign militaries with a full 

line of medical, surgical and hospital supplies 

A first-of-its-kind contract leverages the full capability of the 

DLA’s Medical supply chain in support of foreign military customers. The tailored logistics support contract is managed by 

DLA Troop Support Europe & Africa.

Multiple vendors have been awarded contracts as part of 

this Medical FMS TLS prime vendor program. With five established contracted vendors, the ordering process for medical 

FMS items is streamlined. Each of the vendors will compete to 

provide the required medical items based on several criteria to 

determine the best value, including product availability and 

lead times. This program has a period of performance of five 

years, which commenced May 4, 2021.

The contract is part of the Defense Department’s Foreign 

Military Sales program, a non-appropriated program in which 

eligible foreign governments purchase defense articles, services, and training from the U.S. government. Purchases are 

made through the Defense Security Cooperation Agency, which 

manages the DoD FMS program.

FMS procurements are funded through the service components, such as the U.S. Army Security Assistance and Cooperation (USASAC) and Air Force Security Assistance and Cooperation (AFSAC).

Primary FMS customers - foreign governments receiving security assistance authorized by the AECA:

The contracts provide commercial brand name and generic medical surgical products throughout the 

world.

Afghanistan Lebanon Bulgaria Panama

Djibouti Peru Greece Qatar

Iraq Saudi Arabia Israel Somalia

Jordan Tunisia Kenya UAE
DLA Troop Support Europe & Africa 54

Medical Concept of Support for 

EUCOM & AFRICOM

USAMMC-E

For more information about the Medical supply chain, visit: 

www.medical.dla.mil or Email: medical@dla.mil

- Primary support is established via the US Army Medical Materiel Center Europe (USAMMC-E). USAMMCE serves as the Theater Lead Agent for Medical Materiel (TLAMM) and is responsible for the distribution 

and supply chain management of Class VIII in EUCOM. The TLAMM supports all service elements and functions as the link back to DLA’s industrial supply base. The TLAMM also functions as the facility for staging 

of medical materiel required for the transitions of operational phases (such as humanitarian assistance).
55 Customer Handbook

DLA Troop Support Europe & Africa

Warfighter Always!