AMSC N/A FSC 8920

A-A-20090F 

April 1, 2014 

 SUPERSEDING 

A-A-20090E 

September 8, 2008 

 

COMMERCIAL ITEM DESCRIPTION 

CEREALS, ROLLED OATS

The U.S. Department of Agriculture (USDA) has authorized 

the use of this Commercial Item Description (CID). 

1. SCOPE. This CID covers rolled oats cereals packed in commercially acceptable containers, 

suitable for use by Federal, State, local governments, and other interested parties; and as a 

component of operational rations. Please note: This document is not associated with Federal 

nutrition assistance programs and does not guarantee purchase of this item by USDA.1

2. PURCHASER NOTES. 

2.1 Purchasers must specify the following: 

- Type(s), flavor(s), style(s), and container size(s) of rolled oats cereals required (Sec. 3). 

- When the Child Nutrition (CN) grain/bread equivalents are required (Sec. 3). 

- When analytical requirements are different than specified (Sec. 7.1). 

- When analytical requirements need to be verified (Sec. 7.2). 

- Manufacturer’s/distributor’s certification (Sec. 10.3) or USDA certification (Sec. 10.4). 

2.2 Purchasers may specify the following:

 - Agricultural practice(s) of rolled oats cereals required (Sec. 3). 

 - Food Defense Section 10.1: Food Defense System Survey (FDSS) (Sec. 10.1.1), or Food 

Defense Addendum to Plant Systems Audit (PSA) (Sec. 10.1.2), or (Sec. 10.1.2 with 

10.2.1). 

- Manufacturer’s quality assurance (Sec. 10.2 with 10.1.1) or (Sec. 10.2 with 10.1.2). 

- Packaging requirements other than commercial (Sec. 11). 

3. CLASSIFICATION. The rolled oats cereals must conform to the following list which must 

be specified in the solicitation, contract, or purchase order. 

 

1

 For USDA purchase specifications please visit the following websites: Commodity Purchase Specifications for Agricultural Marketing Service 

(AMS) and Commodity Purchase Specifications for Farm Service Agency (FSA).

METRIC
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Types, flavors, styles, container sizes, agricultural practices, and when applicable, CN meal 

pattern contributions.2

Type I - Regular 

Type II - Quick cooking 

Type III - Instant 

 Flavor A - Unflavored 

 Flavor B - Apples and cinnamon

 Flavor C - Maple and brown sugar 

 Flavor D - Peaches and cream 

 Flavor E - Cinnamon and spice 

Flavor F - Strawberries and cream 

 Flavor G - Raisins and spice 

 Flavor H - Honey nut 

 Flavor I - Banana bread

 Flavor J - Cinnamon pecan 

Flavor K - Raisin, date and walnut 

Flavor L - Cinnamon roll 

 Flavor M - Chocolate chip 

Flavor N - Other (as specified by the purchaser) 

 

Style 1 - Regular

 Style 2 - Reduced sugar (21 Code of Federal Regulations (CFR) § 101.60(c), Type III only)

 Style 3 - Sugar free (21 CFR § 101.60(c), Type III only) 

Container size a - 23 g (0.81 oz) pouch 

Container size b - 28 g (1.0 oz) pouch

Container size c - 34 g (1.2 oz) pouch

Container size d - 43 g (1.5 oz) pouch

Container size e - 45 g (1.6 oz) pouch

Container size f - 48 g (1.7 oz) cup 

Container size g - 54 g (1.9 oz) cup

Container size h - 71 g (2.5 oz) pouch

Container size i - 360 g (12.7 oz) pouch

Container size j - 454 g (16.0 oz) canister

Container size k - 510 g (18.0 oz) canister

Container size l - 567 g (20.0 oz) canister

Container size m - 1.191 kg (42.0 oz) canister

Container size n - Other (as specified by the purchaser) 

 

2

 Not all rolled oats cereals are available in every container size. Check with the manufacturer/distributor for availability. 
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Agricultural practice (i) - Conventional 

Agricultural practice (ii) - Organic 

When CN meal pattern contribution information is required:

Grain/bread equivalents 1 - 1 serving = 1⁄2 cup cooked or 1 ounce (28 gm dry) 3,4,5

Grain/bread equivalents 2 - Other (as specified by the purchaser)

3,4,5

4. MANUFACTURER’S/DISTRIBUTOR’S NOTES. Manufacturer’s/distributor’s 

products must meet the requirements of the: 

 - Processing guidelines (Sec. 5). 

 - Salient characteristics (Sec. 6). 

 - Analytical requirements: as specified by the purchaser (Sec. 7). 

 - Manufacturer’s/distributor’s product assurance (Sec. 8). 

 - Regulatory requirements (Sec. 9). 

 - Quality assurance provisions: as specified by the purchaser (Sec. 10). 

 - Packaging requirements other than commercial: as specified by the purchaser (Sec. 11) 

5. PROCESSING GUIDELINES. 

5.1 Processing. The rolled oats cereals must be processed in accordance with Current Good 

Manufacturing Practices (21 CFR Part 110). 

5.2 Food security. The rolled oats cereals must be processed and transported in accordance 

with the Food and Drug Administration’s (FDA’s) Guidance for Industry: Food Producers, 

Processors, and Transporters: Food Security Preventive Measures Guidance.6 This guidance 

identifies the kinds of preventive measures food manufacturers, processors, or handlers may take 

to minimize the risk that food under their control will be subject to tampering or other malicious, 

criminal, or terrorist actions. The implementation of enhanced food security preventive 

measures provides for the security of a plant’s production processes and includes the storage and 

 

3

 Only the cooked volume of whole, enriched, or fortified grain or the weight of dry whole, enriched, or fortified grain is 

 creditable. Sweeteners, dried fruit, nuts, cream, or other non-grain ingredients may not count toward the 1⁄2 cup volume of 

 cooked cereal or 28 grams of dry whole, enriched, or fortified grain used to provide 1 oz equivalent grain. 

4

 Cereals must be whole-grain or whole grain and enriched or fortified cereal. 

5

 For products other than 100 percent grain, manufacturers should prepare and have available a formulation statement that is on 

 company letterhead, certifies the information provided is true and correct, and is signed by a company official in order for

 Child Nutrition Programs to document the oz equivalent grains contribution toward reimbursable meals. The formulation 

 statement would include (1) the dry weight of one batch of product, (2) the dry weight of whole, enriched or fortified grain in 

 one batch of product, (3) the number of portions in one batch, (4) the dry weight of one portion of cereal as purchased, (5) the 

 dry weight of the whole, enriched or fortified grain in one portion of the product, (6) preparation instructions, (7) the cooked 

 volume of the cereal with added ingredients in one portion of the product, (8) the cooked volume of just the grain component, 

 without added ingredients, in one portion of the product, and (9) the number of oz equivalent grains in one portion of the 

 product as served. 

6 http://www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInformation/FoodDefense/ucm083075.htm.
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transportation of pre-production raw materials, other ingredients, and postproduction finished 

product. 

5.3 Organic rolled oats cereals. When organic rolled oats cereals are specified in the 

solicitation, contract, or purchase order, the rolled oats cereals must be produced, handled, and 

labeled in accordance with the USDA organic regulations by an operation that is certified 

organic in accordance with the requirements of the National Organic Program (7 CFR Part 205). 

A Certificate of Organic Production or Handling must be provided to verify that the product was 

processed and handled in accordance with the USDA organic regulations.

6. SALIENT CHARACTERISTICS.

6.1 Ingredients.

6.1.1 Type I regular. The flake thickness of Type I regular cooking rolled oats cereals must be 

0.559 to 0.762 mm (0.022 to 0.030 in). A minimum of 80 percent by weight of the flakes must 

remain on a U.S. Standard No. 8 sieve and not more than 2 percent by weight of the flakes must 

pass through a U.S. Standard No. 20 sieve. 

6.1.2 Type II quick cooking. The flake thickness of Type II quick cooking rolled oats cereals 

must be 0.381 to 0.559 mm (0.015 to 0.022 in). A minimum of 50 percent by weight of the 

flakes must remain on a U.S. Standard No. 8 sieve and not more than 8 percent by weight of the 

flakes must pass through a U.S. Standard No. 25 sieve. 

6.1.3 Type III instant. The Type III instant rolled oats cereals must be a mixture of rolled oats 

with salt and other safe and suitable, edible food ingredients. The flake thickness of the oats 

portion must not exceed 0.496 mm (0.019 in). A minimum of 30 percent by weight of the flakes 

must remain on a U.S. Standard No. 8 sieve and not more than 4 percent by weight of the flakes 

must remain on a U.S. Standard No. 4 sieve. 

6.2 Preparation.

6.2.1 Type I regular cooking. The Type I rolled oats cereals are prepared by cooking for five 

minutes in boiling water. 

6.2.2 Type II quick cooking. The Type II rolled oats cereals are considered quick cooking 

when it can be prepared by cooking for one minute in boiling water. 

6.2.3 Type III instant. The Type III rolled oats cereals are considered instant when they can be 

reconstituted in boiling water in approximately one minute. 

 
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6.3 Finished product.

6.3.1 Appearance and color. The ready-to-eat rolled oats cereals must have the appearance 

and color characteristic for the applicable type and flavor. 

6.3.2 Odor and flavor. When prepared as directed on the package, the ready-to-eat rolled oats 

cereals must have the odor and flavor characteristic for the applicable type and flavor. There 

must be no foreign odors or flavors such as, but not limited to, rancid, bitter, raw, starchy, sour, 

or other undesirable flavors and odors. 

6.3.3 Texture. When prepared as directed on the package, the ready-to-eat rolled oats cereals 

must be soft and moderately thick. 

6.4 Foreign material. All ingredients and finished product must be clean, sound, wholesome, 

and free from evidence of rodent or insect infestation. There must be no foreign material such 

as, but not limited to, dirt, insect parts, hair, wood, glass, or metal. 

6.5 Age requirement. Unless otherwise specified in the solicitation, contract, or purchase 

order, the rolled oats cereals must be manufactured not more than 90 days prior to delivery to the 

purchaser. Age requirements for Department of Defense (DoD) procurements must be specified 

in the solicitation, contract, or purchase order. 

7. ANALYTICAL REQUIREMENTS. 

7.1 Analytical requirements. Unless otherwise specified in the solicitation, contract, or 

purchase order, the rolled oats cereals must comply with the following ranges and tolerances: 

 Test Tolerance 

 Protein7,8 13.0 percent minimum 

 Moisture 

 Types I and II 12.0 percent maximum 

 Type III 7.5 percent maximum 

 Insoluble fiber7 6.5 percent maximum 

 Sodium7,9 625 mg per 100 g, maximum 

7.2 Product verification sampling. When USDA verification of analytical requirements is 

specified in the solicitation, contract, or purchase order, analytical testing must be performed on 

a composite sample. The composite sample must be a minimum of 113.5 g (4 oz) prepared from 

eight randomly selected subsamples. 

 

7

 Determined on a moisture-free basis. 

8

 Protein content is not applicable to instant type with flavors. 9

 Applicable to instant and instant with flavors only. 
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7.3 Preparation of sample. Grind the sample in a Micro-Mill or equivalent type mill to 

uniformity using minimum grinding time. Sieve the ground sample through a No. 20 sieve, 

regrinding that sample portion that remains on the sieve. Thoroughly mix the ground sample 

before analyzing. 

7.4 Analytical testing. When specified in the solicitation, contract, or purchase order, the 

analyses must be made in accordance with the following methods from the AOAC International 

Official Methods of Analysis (OMA) or the American Association of Cereal Chemists (AACC): 

Test Method 

Protein 984.13, 992.23, 988.05, 46-30 (AACC) 

 Moisture 925.09 

 Sodium 985.35 or 2011.14 

 Insoluble fiber 991.42 or 991.43 

7.5 Test results. The test results for protein, moisture, and insoluble fiber must be reported to 

the nearest 0.1 percent. The test results for sodium must be reported to the nearest mg. Any 

result not conforming to the analytical requirements will be cause for rejection of the lot. 

8. MANUFACTURER’S/DISTRIBUTOR’S PRODUCT ASSURANCE. The manufacturer/ 

distributor must certify that the rolled oats cereals provided meets the salient characteristics of 

this CID, conform to their own specifications, standards, and quality assurance practices, and be 

the same rolled oats cereals offered for sale in the commercial market. The purchaser reserves 

the right to require proof of conformance. 

9. REGULATORY REQUIREMENTS. The delivered rolled oats cereals must comply with 

all applicable Federal, State, and local mandatory requirements and regulations relating to the 

preparation, packaging, labeling, storage, distribution, and sale of the rolled oats cereals in the 

commercial marketplace. Delivered rolled oats cereals must comply with all applicable 

provisions of the Federal Food, Drug, and Cosmetic Act, the Fair Packaging and Labeling Act, 

and regulations promulgated thereunder. When agricultural practice (ii), Organic, is specified in 

the solicitation, contract, or purchase order, the rolled oats cereals must comply with all 

applicable provisions of the National Organic Program. When a known allergen is included in 

the rolled oats cereals, the rolled oats cereals must comply with the allergen labeling 

requirements of the Federal Food, Drug, and Cosmetic Act. 

10. QUALITY ASSURANCE PROVISIONS. Purchaser must specify 10.3, or 10.4; 

purchaser may specify 10.1 with 10.1.1, 10.1 with 10.1.2, 10.1.2 with 10.2.1, 10.2 with 10.2.1, or 

10.2 with 10.2.2. 

 
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10.1 Food defense. When required in the solicitation, contract, or purchase order, a FDSS must 

be conducted by USDA, Agricultural Marketing Service (AMS), Fruit and Vegetable Program 

(FV), Specialty Crops Inspection (SCI) Division. Food defense requirements include a 

documented and operational food defense plan that provides for the security of a plant’s 

production processes and includes the storage and transportation of pre-production raw materials 

and other ingredients and postproduction finished product. The plan must address the following 

areas: (1) food security plan management; (2) outside and inside security of the production and 

storage facilities; (3) slaughter, when applicable, and processing, including all raw material 

sources; (4) shipping and receiving; (5) storage; (6) water and ice supply; (7) mail handling; (8) 

personnel security; and (9) transportation, shipping, and receiving.

10.1.1 FDSS. When required in the solicitation, contract, or purchase order, a FDSS must be 

conducted by USDA, AMS, FV, SCI Division. The FDSS verifies that operators of food 

establishments have implemented measures to minimize the risk of tampering or other criminal 

actions against the food under their control. (An AMS, FDSS verifies the participating 

company’s adherence to the FDA’s “Guidance for Industry - Food Producers, Processors, and 

Transporters: Food Security Preventive Measures Guidance.”) For further information, see 

Sec. 13.1 and 13.3.2. 

10.1.2 Food defense addendum to PSA. When required in the solicitation, contract, or 

purchase order, a food defense addendum must be conducted by USDA, AMS, FV, SCI Division 

auditors. This verifies that operators of food establishments have implemented measures to 

minimize the risk of tampering or other criminal actions against the food under their control. (An 

AMS, FDSS, PSA verifies the participating company’s adherence to the FDA’s “Guidance for 

Industry - Food Producers, Processors, and Transporters: Food Security Preventive Measures 

Guidance.”) For further information, see Sec. 13.1 and 13.3.2. 

10.2 Manufacturer’s quality assurance. When required in the solicitation, contract, or 

purchase order, the product manufacturer must be required to provide evidence, by certificate, 

that the manufacturing plant has undertaken one of the following quality assurance measures 

within 12 months prior to providing a bid or no later than 10 business days from the date of the 

awarding of the contract. Failure to provide this documentation within the proper time frame 

may result in the contract being terminated for cause. 

10.2.1 PSA. A PSA conducted by USDA, AMS, or other audit performed by a third party 

auditing service is required within 12 months prior to the date of the awarding of the contract. 

(An AMS PSA verifies the manufacturer's capability to produce products in a clean sanitary 

environment in accordance with 21 CFR Part 110 - Current Good Manufacturing Practice in 

Manufacturing, Packing, or Holding Human Food, and verifies that the manufacturer has in 

place an internal quality assurance program.) (Perform with food defense addendum when 

required). 

 
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10.2.2 Plant survey. A plant survey conducted by USDA, AMS, or other survey performed by 

a third party auditing service is required within 12 months prior to the date of the awarding of the 

contract. (An AMS plant survey audit verifies that, at the time of the survey, the manufacturer 

produces products in a clean sanitary environment in accordance with 21 CFR Part 110 - 

Current Good Manufacturing Practice in Manufacturing, Packing, or Holding Human Food.) 

10.3 Manufacturer’s/distributor’s certification. When required in the solicitation, contract, 

or purchase order, the manufacturer/distributor must certify that the rolled oats cereals 

distributed meets or exceeds the requirements of this CID. 

10.4 USDA certification. When required in the solicitation, contract, or purchase order that 

product quality and acceptability or both be determined, SCI Division, Fruit and Vegetable 

Program (FV), AMS, USDA must be the certifying agency. The agency inspectors must certify 

the quality and acceptability of the rolled oats cereals in accordance with agency procedures 

which include selecting random samples of the packaged rolled oats cereals, evaluating the 

samples for conformance with the salient characteristics of this CID and other contractual 

requirements, and documenting the findings on official score sheets and/or certificates. In 

addition, when required in the solicitation, contract, or purchase order, agency inspectors must 

examine the rolled oats cereals for conformance to the U. S. Standards for Condition of Food 

Containers (7 CFR Part 42) in effect on the date of the solicitation. 

11. PACKAGING. Preservation, packaging, packing, labeling, and case marking must be 

commercial unless otherwise specified in the solicitation, contract, or purchase order. 

12. USDA INSPECTION NOTES. When Section 10.4 is specified in the solicitation, 

contract, or purchase order, USDA certification must include evaluation of the quality and 

condition of samples of rolled oats cereals and compliance with requirements in the 

following areas:

 - Processing guidelines (Sec. 5). 

 - Salient characteristics (Sec. 6). 

 - Analytical requirements when specified in the solicitation, contract, or purchase order 

 (Sec. 7.1). When USDA analytical testing is specified, SCI Division inspection personnel 

 must select samples and submit them to the USDA, Science and Technology Program 

 (S&TP) laboratory for analysis. 

 - Packaging requirements (Sec. 11 or as specified in the solicitation, contract, or purchase 

order). 

 
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13. REFERENCE NOTES.

13.1 USDA certification, FDSS, Plant Survey, and PSA contact. For a USDA certification, 

FDSS, Plant Survey, and PSA, contact the Chief, Inspection Branch, SCI Division, FV, AMS, 

USDA, STOP 0240, 1400 Independence Avenue, SW, Washington, DC 20250-0240, 

telephone (202) 720-2482, fax (202) 720-0393, or via E-mail: 

Nathaniel.Taylor@ams.usda.gov. 

13.2 Analytical testing and technical information contact. For USDA technical information 

on analytical testing, contact a member of the Laboratory Approval and Testing Division, 

S&TP, AMS, USDA, STOP 0272, 1400 Independence Avenue, SW, Washington, DC 20250-

0272, telephone (202) 690-0621 or via E-mail: KerryR.Smith@ams.usda.gov. 

13.3 Sources of documents.

13.3.1 Sources of information for nongovernmental documents are as follows:

Copies of the AOAC International OMA may be obtained from: AOAC International, 481 

North Frederick Avenue, Suite 500, Gaithersburg, MD 20877-2417, telephone (301) 924-

7077. Internet address: http://www.aoac.org for nonmembers and 

http:/www.eoma.aoac.org for members and AOAC OMA subscribers. 

Copies of the Approved Methods of the American Association of Cereal Chemists (AACC) 

may be obtained from: AACC, 3340 Pilot Knob Road, St. Paul, MN 55121-2097; telephone 

651-454-7250, via E-mail: aacc@scisoc.org or on the Internet at: www.aaccnet.org.

13.3.2 Sources of information for governmental documents are as follows: 

Applicable provisions of the U.S. Standards for Condition of Food Containers are contained in 7 

CFR Part 42, the Fair Packaging and Labeling Act are contained in 16 CFR Parts 500 to 503, and 

the Federal Food, Drug, and Cosmetic Act are contained in 21 CFR Parts 1 to 199. These 

documents may be purchased from: Superintendent of Documents, New Orders, P.O. Box 

979050, St. Louis, MO 63197-9000. Credit card (Visa, MasterCard, Discover/ NOVUS, 

and American Express) purchases may be made by calling the Superintendent of 

Documents on (866) 512-1800, (202) 512-1800. These documents may also be obtained free 

of charge on the Internet at: 

http://www.gpo.gov/fdsys/browse/collectionCfr.action?collectionCode=CFR. 

Copies of Guidance for Industry - Food Producers, Processors, and Transporters: Food Security 

Preventive Measures Guidance is available online from: FDA, Center for Food Safety and 

Applied Nutrition (CFSAN) on the Internet at: 

http://www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInformation

/FoodDefense/ucm083075.htm. 
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Child Nutrition Program serving sizes are based on the Food Buying Guide for Child Nutrition 

Programs, available at http://teamnutrition.usda.gov/Resources/foodbuyingguide.html, and 

the FNS guidance memo SP 30-2012, Grain Requirements for the National School Lunch 

Program and School Breakfast Program, available at: 

http://www.fns.usda.gov/cnd/governance/Policy-Memos/2012/SP30-2012os.pdf. 

Copies of this CID and the U.S. Standards for Condition of Food Containers (7 CFR Part 42) are 

available from: Chief, Standardization Branch, USDA, AMS, FV, SCI Division, Riverside 

Business Park, 100 Riverside Parkway, Suite 101, Fredericksburg, VA 22406, telephone 

(540) 361-1130, Fax (540) 361-1199, via E-mail: CIDS@ams.usda.gov or on the Internet at: 

www.ams.usda.gov/CommercialItemDescription.

Copies of this CID are also available online at: ASSIST Online (https://assist.dla.mil) or 

ASSIST Quick Search (http://quicksearch.dla.mil) or from the Standardization Documents 

Order Desk, Defense Logistics Agency (DLA) Document Services, Building 4D, 700 

Robbins Avenue, Philadelphia, PA 19111-5094. 

Beneficial comments, recommendations, additions, deletions, clarifications, etc., and any data 

which may improve this document should be sent to: DLA Troop Support, ATTN: DLAFTSA, 700 Robbins Avenue, Philadelphia, PA 19111-5092 or Fax (215) 737-2963, or via Email: dscpsubsweb@dla.mil. 

 
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MILITARY INTERESTS: CIVIL AGENCY COORDINATING ACTIVITIES: 

Custodians DOJ - BOP

 HHS - FDA 

 Army - GL USDA - FV 

 Navy - SA VA - OSS

 Air Force - 35 

 DLA - SS 

 

 Review Activities PREPARING ACTIVITY:

 Army - MD, QM DLA - SS 

 Navy - MC 

 (Project No. 8920-2014-001) 

NOTE: The activities listed above were interested in this document as of the date of this 

document. Since organizations and responsibilities can change, you should verify the currency 

of the information above using the ASSIST Online database at https://assist.dla.mil. 

Non-Discrimination Policy: The U.S. Department of Agriculture (USDA) prohibits discrimination against its customers, employees, and 

applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where 

applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual's income is derived from 

any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the 

Department. (Not all prohibited bases will apply to all programs and/or employment activities.) To File an Employment Complaint: If you 

wish to file an employment complaint, you must contact your agency's EEO Counselor (PDF) within 45 days of the date of the alleged 

discriminatory act, event, or in the case of a personnel action. Additional information can be found online at 

http://www.ascr.usda.gov/complaint_filing_file.html. To File a Program Complaint: If you wish to file a Civil Rights program complaint of 

discrimination, complete the USDA Program Discrimination Complaint Form (PDF), found online at 

http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a 

letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of 

Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email 

at program.intake@usda.gov. Persons with Disabilities: Individuals who are deaf, hard of hearing or have speech disabilities and you wish to 

file either an EEO or program complaint please contact USDA through the Federal Relay Service at (800) 877-8339 or (800) 845-6136 (in 

Spanish). Persons with disabilities who wish to file a program complaint, please see information above on how to contact us by mail directly or 

by email. If you require alternative means of communication for program information (e.g., Braille, large print, audiotape, etc.) please contact 

USDA's TARGET Center at (202) 720-2600 (voice and TDD).