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DSCP-FTW September 20, 2023 

ALFOODACT 2023-038 

MEMORANDUM FOR RECORD

SUBJECT: Kraft Heinz Issues Voluntary Recall of Select Kraft Singles American Processed 

Cheese Slices

1. REFERENCE: DHA-MSR 6025.01/AR 40-660/ DLAR 6025.01/NAVSUPINST 

10110.8D/AFI 48-161_IP/MCO 10110.38D, DOD Hazardous Food & Nonprescription Drug 

Recall System, 6 September 2018. 

2. COMPANY ANNOUNCEMENT: Kraft Heinz is announcing a voluntary recall of 

approximately 83,800 cases of individually-wrapped Kraft Singles American processed cheese 

slices that were shipped to a limited number of customers.

The voluntary recall comes as a precaution after a temporary issue developed on one of our 

wrapping machines, making it possible that a thin strip of the individual film may remain on the 

slice after the wrapper has been removed. If the film sticks to the slice and is not removed, it 

could be unpleasant and potentially cause a gagging or choking hazard. Only Kraft Singles 

American processed cheese slices with the case/package information below are affected. No 

other varieties or sizes are included in the recall.

The issue was discovered after we received several consumer complaints about finding the 

plastic stuck to a slice, including six complaints of consumers saying they choked or gagged in 

connection with the issue. No injuries or serious health issues have been reported. Kraft Heinz 

has fixed the machine that wrapped the affected slices and all other processing machines have 

been thoroughly inspected. 

3. PRODUCTS AFFECTED: Products included in the recall include 16 oz. Kraft Singles 

American Pasteurized Prepared Cheese Product with an individual package UPC of 0 

2100061526 1 and a “Best When Used By” date of 10 JAN 24 through 27 JAN 24. Individual 

packages in this recall will contain an S and 72 in the Manufacturing code. 

Also included in the recall are 3 lb. multipacks of Kraft Singles American Pasteurized Prepared 

Cheese Product with a carton UPC of 0 2100060491 3 and a “Best When Used By” of 09 JAN 

2024 through 13 JAN 2024 and 16 JAN 2024. 
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4. PRODUCT LABELS/PICTURES: 

 
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5. CONTACT INFORMATION: Consumers who purchased these items should not consume 

them and can return them to the store where it was purchased for an exchange or refund. 

Consumers can contact Kraft Heinz from 9 a.m. to 6 p.m. Eastern Standard Time, Monday 

through Friday, at 1-800-280-8252 to see if a product is part of the recall and to receive 

reimbursement.

6. POSITIVE AND NEGATIVE FINDINGS.

a. Army Veterinary Services and Air Force Public Health Personnel: Report negative and 

positive findings in the Veterinary Service Information Management System (VSIMS) 

Subsistence Recalls application. If you are not in one of these two groups, please use the 

instructions below (paragraphs b-d).
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b. Navy: 

1) SHIPS AT SEA: Must report positive and negative findings to supporting Veterinary 

Service unit. Are authorized to destroy or dispose of recalled products utilizing the procedures 

and reporting requirements outlined in NAVSUP P-486 Paragraph 5302 and 6000(4), to include 

completion of a DD Form 200 and Standard Form 364. Procedures for completing the DD Form 

200 are found in NAVSUP P-486 Paragraph 6001. Procedures for completing Standard Form 

364 are found in NAVSUP P-486 Paragraph 5300(2)(c). 

2) SHIPS IN PORT/HOMEPORTED/ASHORE GALLEYS: Supporting Veterinary 

Service unit will conduct inspection and report positive and negative findings in VSIMS 

Subsistence Recalls application. Contact the appropriate DLA Account Manager via Regional 

NAVSUP Fleet Logistics Center (NAVSUP FLC) to arrange pickup of recall items. Contact your 

supporting (NAVSUP FLC) for any issues regarding PV Pickup. Proceed with the same guidance 

in the paragraph above. 

c. Defense Logistics Agency (DLA) Contractors: Report positive and negative findings to 

your Contracting Officer, Contracting Specialist, TVLS, and dscpconssafofc@dla.mil within 72-

hours. Positive Response Information required: (Vendor must provide all the following 

information): 

1) ALFOODACT 202X-XXX 

2) DLA Contract Number: 

3) Unit of Measure:

4) Quantity Currently in Stock: 

5) List of customers that received product AND (a-h) for each customer: 

a) Customer name and location: 

b) DLA Purchase Order Number:

c) Vendor Invoice Number: 

d) Item Stock number (LSN, NSN): 

e) Quantity Shipped: 

f) Date Shipped: 

g) Value of Affected Product:

h) Amount of credit due: 

d. AAFES, MWR, NEX, MCCS, DeCA, DLA, dining facilities, and all other agencies,

report your findings in accordance with the procedures outlined by your agency. 

7. If you know of others who need to receive Subsistence Recall messages, click Subscribe (Add 

the following to an email if the link does not work; Subject: Subscribe to Subsistence Recall 

Notifications, Email address: usarmy.jbsa.medcom.mbx.medcom-vsims@health.mil). If you no 

longer need to receive Subsistence Recall messages, click Unsubscribe (Add the following to an 

email if the link does not work; Subject: Unsubscribe from Subsistence Recall Notifications, 

Email address: usarmy.jbsa.medcom.mbx.medcom-vsims@health.mil). 

8. Previous recalls are available on the DLA-TS Food Safety Office website: 

https://www.dla.mil/TroopSupport/Subsistence/FoodSafety/fso/ALFOODACT/. 
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9. Point of contact for ALFOODACT messages is the undersigned at commercial telephone 215-

737-0329/DSN: 312-444-0329, or dscpconssafofc@dla.mil. 

 

LORENZO D. LEWIS JR.

Chief Warrant Officer Two, U.S. Army 

Consumer Safety Officer