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Defense Logistics Agency 

Troop Support

Construction and Equipment (C&E) 

Metals Tailored Logistics Support Program (TLSP)

Customer Guidelines 

Effective September 2021 (Edited February 2022) 
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Table of Contents

1. Introduction p. 2

2. Background p. 2

3. Authorized Customer p. 2

4. Metals Tailored Logistics Support Program (TLSP) Overview p. 4

4.1 Program Overview p. 4

4.2 Scope

4.3 Items not within scope

4.4 Program Features

4.5 Benefits

5. Customer Guidance p. 5

5.1 Getting Started with the Program p. 5

a. Minimum Customer System Requirements p. 5

b. Customer Registration p. 6

c. Updating Customer Account p. 6

d. Obtaining Ordering Template p. 6

5.2 Order Process p. 7

5.2.1 Completing the Order Spreadsheet p. 7 – p. 9

5.2.2 Submitting Customer Order Request p. 9

6. Price Acknowledgement Spreadsheet p. 10 – p. 12

7. Receipt Procedures p. 13

8. Returns, Replacement & Discrepancies p. 13

9. Email Notifications p. 13

10. Process Flowchart p. 14

11. Email Addresses & Websites p. 14

12. Participating Vendors p. 15
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Metals Tailored Logistics Support Program (TLSP)

1. Introduction

Welcome to the Metals Tailored Logistics Support Program (TLSP). This program is managed by the Defense 

Logistics Agency (DLA) Troop Support Construction and Equipment (C&E) supply chain. The Metals TLSP is the 

primary distribution channel (single distributor) for procurement and delivery of a full range of metal products 

to a group of facilities throughout the Continental United States (CONUS). All orders submitted to the Metals 

TLSP are competed amongst the three (3) vendors on contract to determine pricing which is negotiated between 

DLA Troop Support C&E and the vendor. Effective September 23, 2021, the Metals TLSP contract holders are TW 

Metals, Metals USA, and SupplyCore.

The Metals TLSP is a partnership aimed at achieving infrastructure savings, inventory cost reductions, and 

favorable product pricing through leveraged buying. DLA Troop Support awards and manages the contracts and 

handles all contractual responsibilities.

This document serves as a guide to walk you through the registration and ordering process.

2. Background

DLA Troop Support is part of the Defense Logistics Agency (DLA). The primary goal of DLA Troop Support is to 

provide our country’s warfighters. Our mission is as follows:

“In support of the Defense Logistics Agency’s mission, we provide effective and efficient support to our 

warfighters and other customers with food, clothing, construction, medical and hardware solutions to achieve 

their global mission.” 

The success of DLA Troop Support has been its uncompromising commitment to readiness, customer 

satisfaction, quality, and innovation. This commitment has also fueled the continued innovative integration of 

commercial practices as DLA Troop Support transitions from managing items to managing the supply chain.

Our dedication to America’s warfighter and readiness stands as a mark of honor – second to none.

3. Who is an authorized customer?

Many types of activities may wish to use the DLA Troop Support Metals TLSP. These activities include but are 

not limited to military bases, naval shipyards, camps-posts-stations, and other federal actives (i.e., FEMA). 

Authorized customers will place their orders with DLA Troop Support, and DLA Troop Support will then place the 

order with a contractor.
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4. Metals TLSP

4.1 Program Overview:

DLA Troop Support has awarded a multiple award CONUS indefinite delivery/indefinite quantity 

contract for support of metals products to CONUS delivery destinations.

4.2 Scope:

The Metals TLSP provides ferrous metals, non-ferrous metals (including specialty metals), angle, bar, 

extrusions, sheet, strip, plate, structural shapes, tubing, and ingots. Other items provided by the 

TLSP include nonelectrical wire, wire rope, and chain. Customer specifications available via TLSP 

include cutting, shearing, and grinding to size; painting and other finishes; commercial inspection, 

such as ABS, magnetic particle, and ultrasonic; and minor machining. Please note the Contracting 

Officer makes the final determination on whether an item is within the scope of the Metals TLSP. 

Note: The wholesale pricing goal is to be comparable to the best available commercial pricing.

4.3 Items not within scope:

• National Stock Number (NSN) metals items (available through traditional procurement

methods)

• Precious Metals (available through traditional procurement methods)

• Any products covered by another initiative unless approved by the initiative owner

Note: When in doubt, contact your Tailored Vendor Logistics Specialist (TVLS) at 

MetalsOrders@dla.mil. 

4.4 Program Features:

Customers identify their requirements by submitting a provided Excel format Order Spreadsheet to 

MetalsOrders@dla.mil. Prices are all inclusive (include delivery). Specific features under the TLSP 

include: 

• Single point for fulfilling all requirements

• Dedicated support from the DLA TVLS throughout the process

• Support from the prime vendors

• Bills-of-materials

• Material Returns

• Commodity based volume discounts

• Value-added services

• Surge/Contingency Capability

• Infrastructure savings

• Leveraged buying

• Electronic billing processed through DLA’s electronic business system (EBS) passed to Defense

Finance and Accounting Services (DFAS). Customer may pay using either military standard

requisitioning and issue procedure (MILSTRIP), military interdepartmental purchase request

(MIPR) or General Terms and Conditions (GT&C) 7600 B.
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• Once material is shipped, DLA Troop Support pays the contractor, and the customer is billed 

through the EBS system passed to DFAS.

4.5 Benefits:

• DLA Troop Support issues and administers the contract, lessening the administrative burden 

for the customer

• Customer defined ordering: Order exactly what is needed for the job

• Product, logistics & technical support

• Customized access: Planners, purchasing, material management, etc.

• No minimum/maximum order requirements

• Just in time purchasing helps reduce inventory and reduce delivery rates

• Faster receipt of material by reducing procurement lead-time

4.6 Delivery Information:

The Metals TLSP provides direct delivery to the ordering activity (customer). The vendor will consolidate 

all items needed for a particular job and deliver 100% complete where and when required. Customer 

can establish multiple delivery locations and have direct delivery to the work site.

The program offers contingency capabilities to cover national emergencies, natural disasters, relief 

efforts, troop deployments, and/or any operation associated with military public works/civil engineering 

exercises.

Please note that delivery is based on the manufacturer’s availability of the items covered.

5. Customer Guidance

5.1 Getting Started with the Program:

This section of the document will walk you through the process of getting setup to place orders with 

Metals TLSP. You will need to be registered with DLA Troop Support and setup your one-time 

Customer registration before your initial order is processed.

1. Minimum Customer System Requirements

To utilize the order template and interface with DLA Troop Support, you must have a personal 

computer that meets the following requirements:

• Windows Operating System

• Email software

• Authorized Business Email Account that you and only you have access to

• Access to the Internet

• Microsoft Excel 2003 or later

• Have a valid Department of Defense Activity Address Code (DoDAAC)
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If you do not meet all the above requirements, contact DLA Troop Support for assistance in getting 

setup for the program.

2. Customer Registration

New customers will need to register for the program utilizing the “Customer Registration” form.

Customer:

A one-time registration is required for each individual using the program. Every person from 

your activity who will be placing orders is required to register. After registration, you will be 

sent a welcome package including your 9-digit Metals TLSP Account Number, an Excel order 

template, and contact information for your designated Tailored Vendor Logistics Specialist 

(TVLS).

To register, go to Metals (dla.mil)

• Click “Download the Registration Form”

• Open “Registration Form”

• Fill out the form with the requested information

• Email the form back to DLA Troop Support to MetalsRegistration@dla.mil

• The TVLS is available to discuss the Metals TLSP with you to better understand your needs 

and requirements.

3. Updating Your Customer Account Information

In the event that there is a change to any of your information, please contact your assigned TVLS 

or DLA Troop Support at MetalsRegistration@dla.mil

4. Obtaining the Customer Ordering Template

After you have signed up with DLA Troop Support as a customer of Metals TLSP, you will receive 

an e-mailed Welcome Package with your Excel ordering template, your assigned TVLS and your 

unique Account Number. The order template is an Excel Spreadsheet contain the necessary 

fields to submit a valid order.

For ease of use and organizational purposes, we recommend that you do the following:

1. Create a folder on your hard drive labeled Metals TLSP

2. Copy your template file into the Metals TLSP folder

3. Create a shortcut to your template file and place it on your Desktop

4. Create a shortcut to the Metals TLSP folder and place it on your Desktop

5. Any new order file that you create from the template should be saved to the Metals 

TLSP folder

(Please note that the first 9 characters of your Request Order Template is your Metals TLSP Account Number, 

i.e., 190000254)
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5.2 Order Process:

5.2.1 Completing the Order Spreadsheet – Defining Requirement

The Customer Order Request Template is used to obtain pricing and delivery for the requested items. 

Once filled out, the spreadsheet is emailed to MetalsOrders@dla.mil 

NOTE: This program is for ordering Commercial MFG Part Numbers only. NSNs will not be accepted 

and must be submitted through normal MILSTRIP ordering channels.

Please refer to the following guidance when preparing your request. If a template submission is 

incorrect, we will not assume we understand the customer’s intentions. You will be requested to 

correct your submission.

Column A: “Request Type” – Please enter “R” or “M” for the order in Column A. Although DLA will be 

providing pricing on all requests prior to accepting funding, we will need your method of funding to be 

identified upfront. If funding will be provided in the form of a requisition number / document number, 

enter R. if funding will be provided in the form of a DD Form 448 MIPR, enter M.

Column B: “Priority” – Please enter “R” for Routine processing. Please enter “E” for Emergency 

processing. If you enter “E”, please submit a mission impact statement along with your order. In 

addition, please annotate in the “Subject Line” and body of the email when submitting the order that 

this is an “Emergency Order”. Please note that we will prioritize to the extent possible to support the 

urgency of the requirement. In addition, expiration of funds does not constitute an “Emergency” order.

Column C through F: “POC Information” – Enter ordering and/or receiving POC contact information. 

These are mandatory fields.

Column G through K: Item Information - It is mandatory that Column G (PEL Item ID), H (LSN), I 

(Manufacturer Name) and J (Manufacturer Part Number), or K (Item Description) be populated so that 

review can be conducted by the DLA Troop Support contracting team. Note that only one (1) of these 

fields needs to be populated, unless Manufacturer Name/Part Number is used. Do not include any of 

the Metals Vendors as Manufacturer. Most items are identified by Column K / Item Description.

• All orders must include a complete description and include all requirements for the material

being requested.
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• If you are submitting a request for an LSN item specific to your ordering activity, please

ensure all of the necessary technical information and specifications are submitted within the

Item Description and Additional Information columns to ensure our vendors can provide

accurate quotes for your requirement. Even when referencing an LSN, all orders must

include a complete description and include all requirements for the material being

requested.

• Please remember to always provide a clear, concise item description and additional

information in the appropriate columns of the order form. The more detailed and accurate

your order form, the quicker your order can be reviewed for scope and processed for award.

Column L: Additional Information - Enter additional information regarding the item to facilitate scope 

determination, as applicable, to include: detailed description of exactly what the item is, detail exactly 

what the item is used for, website links, or anything else to help with identifying the item. 

• This field can be used accordingly to annotate any item specific information.

• All applicable product Test Certificates and Test Reports will accompany each shipment. 

If you would like to request a digital copy or if you need any other certification, please 

enter this request into the “Additional Information” field (i.e. Request certification be 

sent to Customer@service.mil).

Column M: “Requested Delivery Date”- Enter the date you want to receive the item.

NOTE: Delivery is based on manufacturer’s production capability. While vendors ensure the best 

delivery is made possible, there is no guarantee that your order will be delivered by the date requested. 

All proposed lead times are sent for review with the pricing spreadsheet.

Column N: “Quantity” - Enter the number of units requested. This is a mandatory field.

Column O: “Unit of Issue”- Enter the two (2)-letter unit of issue abbreviation. This is a mandatory field. 

Refer to the “Unit of Issue Codes” tab of the order spreadsheet if assistance is needed identifying a unit 

of issue abbreviation.

Column P: “Ordering DoDAAC” – Enter the 6-character DoDAAC for the activity for which you are 

ordering. This is usually the DoDAAC you registered under. This is a mandatory field.
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Column Q: “Ship to DoDAAC”- Enter the 6-character DoDAAC where the material must be delivered. 

This is a mandatory field.

Column R: “Supp Add”- If applicable, enter the Supplemental Address for each line of your order.

Column S: “Delivery Destination” – Enter any additional information about delivery that is not covered 

by the Ship to DoDAAC.

NOTE: If available, please enter contact information for customer who will accept material at the 

delivery location into this field, if the acceptor is other than the POC entered into Columns C though F. 

This information will assist with delivery.

Column T: “Special Project Code” – Enter your 3-character project code associated with the requested 

item or leave blank if not applicable or unknown.

5.2.2 Submitting a Customer Order Request

The Excel Customer Order Request is to be E-mailed to MetalsOrders@dla.mil. Please ensure that 

the mandatory fields are filled in on the template. Once received, your Order Request will be 

reviewed to ensure that all necessary fields are complete and then loaded into our system. You will 

receive your 1st email notification confirming that your request has been received and loaded. 

PLEASE NOTE – a Load Batch Number will be assigned to your order and will be listed in the 

subject line and will serve as the common reference indicator on all emails moving forward for the 

order. Please do not remove or alter the subject name in the email when corresponding with us 

regarding your order.

a. Rejection of Order Lines by DLA Troop Support

Should at any point in the process the order be rejected by DLA Troop Support, the customer will be 

notified by a 2nd email notification (if applicable). Potential reasons for rejection are: 

• The item is not withing scope of the Metals TLSP

• The item does not comply with the applicable domestic sourcing restrictions.

• The item is not in compliance with the Buy American Act or not manufacturer or

substantially transformed in the United States or a Qualifying or Designated country, as set

forth in FAR 25.003

• Requested items cannot be obtained

• Incomplete or erroneous information on the order request form

NOTE: Please note that each line item of each order is reviewed independently for scope 

determination and must be approved prior to solicitation. If any, or all items, are not within scope 

of the contract, a denial notification will be sent to the registered customer.

b. Cancelling or Changing an Order
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Should you need to cancel an order at any point in the process, immediately contact your assigned 

TVLS, or if unknown contact MetalsOrders@dla.mil

Once the order is loaded and the scope check performed by the contracting officer, the request for 

quote (RFQ) is sent to all three (3) vendors for price and delivery.

NOTE: Timeframe to obtain pricing: from the time of receiving the Customer Order Request in a 

ready to load format (which includes all required item detail information) to DLA providing a 

quote is approximately 21 business days. During the fourth quarter of the fiscal year, volume 

increases and could cause delays.

6. Price Acknowledgment Spreadsheet

Once the vendors respond to the RFQ, the Contracting Officer reviews the quotes, makes a best value 

decision for selecting the winning offer for each line and then sends a Price Acknowledgement Spreadsheet 

via a 3rd email notification to the registered customer for the order. The spreadsheet will show each line,

requested quantity, its pricing, and delivery lead time information. All lines on the spreadsheet will be 

locked to prevent modification except for the following editable fields, which will need to be completed by 

the customer:

• MILS-Like funded document/requisition number (if applicable)

• Signal Code (if applicable)

• Fund Code (if applicable)

• MIPR number (if applicable)

• Approved quantity

There will be three categories of funding authorized:

• Customer-provided, MILS-like document number, fund code and signal code

• DD Form 448 Military Interdepartmental Purchase Request (MIPR)

• 7600B General Terms and Conditions (GT&C)

The screenshots below identify each field, and how the spreadsheet will appear to the registered customer for 

the order:

Columns A through G are locked fields and cannot be changed. These columns revalidate all details pertaining 

to your order. NOTE: Again, please note that the Load Batch Number (located in Column C) is the number to be 

referenced throughout the entire procurement process when requesting any information about your order. This 

is also discussed on page 9, Section 5.2.2 Submitting a Customer Order Request above.
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Columns H through O are locked fields and cannot be changed. These columns revalidate all details pertaining 

to your order.

Columns P through Y are locked fields and cannot be changed. These columns revalidate all details pertaining to 

your order.

Columns Z through AA are locked fields and cannot be changed. These columns revalidate all details pertaining 

to your order.

Please note that column AA will indicate the total price of your order after it has been completed amongst the 

three (3) TLS Vendors. NOTE: at this time, an award has not yet been made.

Column AB is a mandatory field (highlighted in yellow) and will require the customer to confirm the quantity for 

each line of the subject order. The quantity for a given line can remain the same as the original quantity 

requested at the time of the order submission. The quantity can also be increased or decreased, if needed. 

Please note that changes to the order quantity can impact administrative lead time for the order.

For orders funded via a MILS-like document (i.e., MILSTRIP Requisitions): Column AD is a mandatory field 

(although not in the above screenshot, actual orders will show this column highlighted in yellow) and requires 

the customer to input the applicable MILS-like Document (one unique requisition number per line item) 

Numbers. NOTE: For those orders funded via a MILS-like Document number, the customer will not have the 

option to populate Column AE (“MIPR Number”), as this Column will be locked (and will not be highlighted in 

yellow – shown in the screenshot above). For this funding method, Columns AF through AH are also mandatory 

fields and will require the customer to input the applicable Signal Code, Fund Code, and Supplemental Address 

information.

For orders funded via a MIPR: Column AE is a mandatory field (as shown in the above screenshot and 

highlighted in yellow) and requires the customer to input the applicable MIPR Number information. NOTE: For 

those orders funded via a MIPR, the customer will not have the option to populate Column AD (“Req Number”), 

as this Column will be locked (and will not be highlighted in yellow). In addition, when using a MIPR, please 
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input the following: Signal Code (Column AF) – B and Fund Code (Column AG) – XP. The Supp Add (Column AH) 

must be populated using the customer’s Bill to DoDAAC which aligns to the Signal Code. 

For orders funded via a 7600B: Column AE is mandatory field and requires customer to input appliable 7600B 

number information. NOTE: For those orders funded via a MIPR, the customer will not have the option to 

populate Column AD (“Req Number”), as this Column will be locked (and will not be highlighted in yellow). In 

addition, when using a MIPR, please input the following: Signal Code (Column AF) – B and Fund Code (Column 

AG) – XP. The Supp Add (Column AH) must be populated using the customer’s Bill to DoDAAC which aligns to 

the Signal Code.

Once the customer has entered the confirmed quantities and applicable funding information into the Price 

Acknowledgement Spreadsheet (PAS), it must be emailed back to DLA Troop Support to MetalsFunding@dla.mil

mailbox. If the order will be funded by MIPR, the MIPR will need to be attached to the same email as the PAS. If 

the order will be funded by 7600B, the 7600B and a copy of the 7600A signed by both the requesting and 

servicing activity will need to be attached to the same email as the PAS. Please follow the specific “Reply All” 

directions provided in the email that sent the pricing spreadsheet. If the completed PAS and related funding is 

not sent to MetalsFunding@dla.mil it could cause further delays.

After the Price Acknowledgement Spreadsheet and funding is received, the contracting officer will process the 

order for award. The customer will receive a 4th email notification of the award to include vendor information, 

pricing, and delivery information (similar to MILS AE process).

Once DLA obligates the funds and authorizes the vendor to perform, the customer will receive a 5th email 

notification that funds are in fact obligated (similar to MILS BV process).

When the vendor ships the material, a 6th email notification will be sent to the customer to let them know 

material is on the way. Once material is received, the customer will submit the MRA by posting the goods 

receipt (see below).
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7. Receipt Procedures – Submitting a Material Release Acknowledgement (MRA)

It is imperative that once an order is received by the customer, an MRA is posted into DoD FEDMALL. Failure to 

submit timely and accurate MRAs could result in payment/billing issues and could delay the delivery of needed 

items. DoD FEDMALL an internet based Electronic Mall which allows military customers and other authorized 

government customers to search for and order items from government and commercial sources. However, in 

this case FEDMALL will be used only for submitting an MRA. DoD FEDMALL is a Department of Defense program 

operated by DLIS. All users are required to register, be authenticated, and authorized by a DLIS Access 

Administration. All FEDMALL users will follow the Department of Defense rules for login and passwords. 

FEDMALL is available 24 hours a DAY, 7 DAYS A WEEK.

Please see the MRA tutorial and the MRA Job Aid for FEDMALL at the end of this document for step-by-step 

instructions on registering for DoD FEDMALL and posting MRAs.

8. Returns, Replacements & Discrepancies

In the event any type of material discrepancy, the customer must notify their assigned TVLS or send a request 

for assistance to MetalsOrders@dla.mil immediately. The TVLS will coordinate with the Contracting Officer, 

vendor, and customer to develop a resolution for the issue.

9. E-mail Notifications to be expected during an order process form order placement until shipment:

1st Email notification – we have received your order

2nd Email notification (if applicable) – item(s) were denied for contract scope

3rd Email notification – Price Acknowledgment Spreadsheet sent to the customer

4th Email notification – DLA process the order and is pending award

5th Email notification – DLAL obligated funds and authorized vendor to perform

6th Email notification – Vendor ships material
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10. Order Process Flowchart

11. Email Addresses and Websites

• Obtain Registration Form: Metals (dla.mil)

• Submit Registration Form: MetalsRegistration@dla.mil

• Submit Order Requests: MetalsOrders@dla.mil

• Submit Price Acknowledgment Spreadsheet along with applicable funding: MetalsFunding@dla.mil
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12. Participating Vendors

Metals USA (DBA I-Solutions Group)

Address: 1300 Virginia Dr, STE 320, Fort Washington, PA 19034-3223

Contract Number: SPE8E421D0002

Website: http://www.metalprimevendor.com/

Phone Number: 877-313-6550

SupplyCore Inc.

303 North Main Street, Suite 800

Rockford, IL 61101-1199

Contract Number: SPE8E421D0001

Website: www.supplycore.com

Email: 

- For Technical Inquiries: SCMetals_techsupport@supplycore.com

- For Order Status and General Inquiries: SCMetals_custservice@supplycore.com

Phone Number: 800-860-7940

877-822-9286 (After Hours)

TW Metals

Address: 235 Tubeway Dr, Carol Stream, IL 60188-2213

Contract Number: SPE8E421D0003

Website: www.twmetals.com 

Email: gbu@twmetals.com

Phone Number: 800-474-1530