Exhibit 10.1



Silicon Valley Bank



Amendment to Loan Documents



|          |  |                                 
|--------- |  | --------------------------------
|Borrower: |  | eGain Communications Corporation
|          | 
|Date:     |  | March , 2005                    



THIS AMENDMENT TO
LOAN DOCUMENTSis entered into between Silicon Valley Bank (Bank) and the borrower named above (Borrower).



The Parties agree to amend the Loan and Security Agreement between them, dated October 29, 2004 (as otherwise amended, the Loan Agreement), as
follows, effective as of the date hereof. (Capitalized terms used but not defined in this Amendment, shall have the meanings set forth in the Loan Agreement.)



1. Addition of Equipment Line.



(a) A new Section 2.1.6 is hereby added to the Loan Agreement as follows:



2.1.6 Equipment Advances.



| | (a) | Through October 29, 2005 (the Equipment Availability End Date), Bank will make advances (Equipment Advance and, collectively, Equipment Advances)
not exceeding $750,000. The Equipment Advances may only be used to finance or refinance Equipment purchased on or after 90 days before the date of each Equipment Advance and may not exceed 100% of the equipment invoice amount. Not more than 25% of
each Equipment Advance may be for software licenses (which shall all be transferable), leasehold improvements or other soft costs (including without limitation sales tax, freight and installation expenses). Each Equipment Advance must be
for a minimum of $50,000. Equipment Advances shall be limited to one per calendar quarter. Equipment financed with Equipment Advances shall not be subject to any Liens in favor of any other Person (including without limitation Liens which would fall
within the definition of Permitted Liens).
| | ---- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



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|Silicon Valley Bank |  | Amendment to Loan Documents



| | (b) | Interest accrues from the date of each Equipment Advance at a rate equal to the Prime Rate in effect from time to time, plus 3.0% per annum, fixed, based on the Prime Rate in effect
on the date of the Equipment Advance.
| | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | (c) | Each Equipment Advance shall be repaid in 24 equal monthly payments of principal and interest, commencing on the first day of the first month following the date the Equipment
Advance is made, and continuing on the first day of each succeeding month.
| | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | (d) | Equipment Advances when repaid may not be reborrowed.
| | ---- | -----------------------------------------------------



| | (e) | To obtain an Equipment Advance, Borrower must notify Bank (the notice is irrevocable) by facsimile no later than 12:00 p.m. Pacific time 1 Business Day before the day on which the
Equipment Advance is to be made. The notice in the form of Exhibit D (Payment/Advance Form) must be signed by a Responsible Officer or designee and include a copy of the invoice for the Equipment being financed.
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | (f) | The term Credit Extension includes (without limitation) all Equipment Advances.
| | ---- | ----------------------------------------------------------------------------------



(b) A new Exhibit D is hereby added to the Loan Agreement in the form of Exhibit D to this Amendment.



2. Amendment to Financial Covenant.Section 5 of Schedule 1 to the
Loan Agreement is hereby amended to read as follows:



5. Financial Covenants (Section 6.7): Borrower shall comply with each of the following covenants. Compliance shall be determined as of the end of each month:



| | (a) | Borrowers EBIT for each rolling three-month period ending as of the end of each month, commencing with the three-month period ending as of the end of December, 2004, and
continuing for each rolling three-month period ending as of the end of each month thereafter, shall not be less than a negative $500,000.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | (b) | For the period from October 30, 2004 to the end of each month thereafter, Borrowers total EBIT shall not be less than a negative $1,100,000.
| | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------



| | (c) | Example. For example, if at August 31, 2005, Borrowers EBIT for the three months ended August 31, 2005 was negative $450,000, Borrower would be in compliance with
| | ---- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------



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|Silicon Valley Bank |  | Amendment to Loan Documents



the covenant in
clause (a) above. If at August 31, 2005, Borrowers EBIT for the three months ended August 31, 2005 was negative $550,000, Borrower would not be in compliance with the covenant in clause (a) above. If at August 31, 2005, Borrowers EBIT
for the period from October 30, 2004 to and including August 31, 2005 was negative $1,150,000, Borrower would not be in compliance with the covenant in clause (b) above.



| | (d) | As used herein, EBIT means Borrowers earnings before interest, and taxes, determined in accordance with generally accepted accounting principles, consistently
applied.
| | ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | (e) | In the event the Committed Revolving Line terminates for any reason, at any time thereafter, the Bank may modify the foregoing financial covenants, in its good faith business
judgment, upon written notice to the Borrower.
| | ---- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



3. Fee.In consideration for Bank entering into this Amendment, Borrower shall concurrently pay Bank a fee in the amount of $7,500, which shall be non-refundable and in addition to all interest and other fees payable to Bank under
the Loan Documents. Any deposit previously paid by Borrower to Bank in connection with this Amendment may be credited to said fee, and as to any balance, Bank is authorized to charge the same to Borrowers loan account.



4. Representations True.Borrower represents and warrants to Bank that
all representations and warranties set forth in the Loan Agreement, as amended hereby, are true and correct.



5. General Provisions. This Amendment, the Loan Agreement, any prior written amendments to the Loan Agreement signed by Bank and Borrower, and the
other written documents and agreements between Bank and Borrower set forth in full all of the representations and agreements of the parties with respect to the subject matter hereof and supersede all prior discussions, representations, agreements
and understandings between the parties with respect to the subject hereof. Except as herein expressly amended, all of the terms and provisions of the Loan Agreement, and all other documents and agreements between Bank and Borrower shall continue in
full force and effect and the same are hereby ratified and confirmed.



|                                            |  |                              |  |       |  | 
|------------------------------------------- |  | ---------------------------- |  | ----- |  | 
|Borrower:  eGain Communications Corporation |  | Bank: 
Silicon Valley Bank  
|                                            |  |                              | 
|By                                          |  |                              |  | By    |  | 
|                                            |  | President or Vice President  |  | Title |  | 
|                                            |  |                              | 
|By                                          |  |                              |  |       |  | 
|                                            |  | Secretary or Asst Secretary |  |       |  | 



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EXHIBIT D



LOAN PAYMENT/ADVANCE REQUEST FORM

DEADLINE FOR SAME DAY PROCESSING IS 12:00 P.S.T.



|                                         |  |                                       
|---------------------------------------- |  | --------------------------------------
|Fax To: 408.496.2426.                    |  | Date:                                 
|                                         | 
| ̈LOAN PAYMENT:                           |  |                                       
|                                         | 
|From Account #__________________________ |  | To Account #__________________________
|(Deposit Account #)                      |  | (Loan Account #)                      



Principal
$_________________________________ and/or Interest $_________________________________________



All Borrowers representation and warranties in the Loan and Security Agreement are true, correct and complete in all material respects to on the date of the telephone transfer request for and advance, but those
representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of the date:



|                      |  |  |  |               |  | 
|--------------------- |  |  |  | ------------- |  | 
|Authorized Signature: |  |  |  | Phone Number: |  | 



 ̈LOAN ADVANCE:



CompleteOutgoing Wire Requestsection below if all or a portion of the funds from this loan advance are for an
outgoing wire.



|                                                |  |                                           
|----------------------------------------------- |  | ------------------------------------------
|From Account #_________________________________ |  | To Account #______________________________
|(Loan Account
#)                                |  | (Deposit Account #)                       
|Amount of Advance $                             |  |                                           



All Borrowers
representation and warranties in the Loan and Security Agreement are true, correct and complete in all material respects to on the date of the telephone transfer request for and advance, but those representations and warranties expressly referring
to another date shall be true, correct and complete in all material respects as of the date:



|                      |  |  |  |               |  | 
|--------------------- |  |  |  | ------------- |  | 
|Authorized Signature: |  |  |  | Phone Number: |  | 



 ̈OUTGOING WIRE REQUEST



Complete only if all or a portion of funds from theloan advanceabove are to be wired.



Deadline for same day processing is 12:00pm, P.S.T.

|                                                                                                    |  |                                                     
|--------------------------------------------------------------------------------------------------- |  | ----------------------------------------------------
|Beneficiary Name: _______________________                                                           |  | Amount of Wire: $________________________           
|                                                                                                    | 
|Beneficiary Bank: ________________________                                                          |  | Account Number:_________________________            
|                                                                                                    | 
|City and Sate: ___________________________                                                          |  |                                                     
|                                                                                                    | 
|Beneficiary Bank Transit (ABA) #: _________________                                                 |  | Beneficiary Bank Code (Swift, Sort, Chip, etc.): ___
|(For International Wire
Only)                                                                      
|Intermediary Bank: _______________________                                                          |  | Transit (ABA) #: __________________________         
|                                                                                                   
|For Further Credit to: __________________________________________________________________________  
|                                                                                                   
|Special Instruction: ______________________________________________________________________________



By signing below, I
(we) acknowledge and agree that my (our) funds transfer request shall be processed in accordance with and subject to the terms and conditions set forth in the agreements(s) covering funds transfer service(s), which agreements(s) were previously
received and executed by me (us).



|                      |  |  |  |                             |  | 
|--------------------- |  |  |  | --------------------------- |  | 
|Authorized Signature: |  |  |  | 2ndSignature (If Required): |  | 
|Print Name/Title:     |  |  |  | Print Name/Title:           |  | 
|Telephone #           |  |  |  | Telephone #                 |  |