Defense Logistics Agency

Troop Support 

Construction and Equipment

Facilities Maintenance, Repair, and Operations(MRO)

Tailored Logistics Support Program 

Customer Handbook

February 2023
2

MRO Tailored Logistics Support Program

Table of Contents

1. INTRODUCTION..................................................................................................................................3

2. FACILITIES MRO PROGRAM ................................................................................................................3

2.1 PROGRAM OVERVIEW ..................................................................................................................................3

2.2 SCOPE....................................................................................................................................................................................... 3

........................................................................................................................................................................4

2.3 ITEMS NOT WITHIN SCOPE..............................................................................................................................4

2.4 PROGRAM FEATURES......................................................................................................................................4

2.5 BENEFITS ....................................................................................................................................................4

2.6 DELIVERY INFORMATION................................................................................................................................4

3. CUSTOMER GUIDANCE .......................................................................................................................5

3.1 GETTING STARTED WITH THE PROGRAM.............................................................................................................5

3.2 THE PRE-ORDER PROCESS ...............................................................................................................................5

3.3 ORDER PROCESS............................................................................................................................................5

3.4 MIPR PROCESS .......................................................................................................................................................................... 6

3.5 RECEIPT PROCESS ..........................................................................................................................................6

4. CONTRACTING & CUSTOMER SUPPORT BY REGION...............................................................................7
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1. Introduction

Welcome to the Facilities Maintenance, Repair and Operations (MRO) Tailored Logistics Support (TLS) 

Program. This program is managed by the Defense Logistics Agency (DLA) Troop Support Construction and 

Equipment Supply Chain. The MRO Program is designed to allow our customers to order supplies and 

equipment in order to fulfill their facilities’ MRO missions. It is a contractually controlled relationship 

between the ordering activity (customer), TLS contractor, and DLA Troop Support.

Our Mission: "To be the logistics partner to the warfighter by providing 

supplies and services worldwide when and where needed; enhanced 

readinessthrough focused logistics with a forward presence and a world class 

workforce."

The MRO program is a partnership aimed at achieving infrastructure savings, 

inventory cost reductions, and favorable product pricing through leveraged 

buying. DLA Troop Support awards and manages the contracts and handles all 

contractual responsibilities.

This document serves as a guide to walk you through the registering and 

ordering process.

2. Facilities MRO Program

2.1 Program Overview:

DLA Troop Support has awarded regional CONUS and OCONUS indefinite delivery/indefinite quantity 

contracts for world-wide support of Facilities Maintenance, Repair, and Operations supplies and 

incidental services.

2.2 Scope:

Using integrated suppliers and proven commercial business practices, our customers can obtain specific 

items, along with requested incidental or related services under the MRO contract. Such itemsinclude, but 

are not limited to:

• Assorted Fixtures • Lubricating Products

• Conduits • Lumber

• Chemicals • Paint/Paint Supplies

• Electrical Supplies • Plumbing

• Hardware • Prefabricated Structures

• HVAC/Refrigeration • Rubber Products

• Landscape/Ground Supplies • Variety of Small Tools

• Communication devices (walkie-talkies, two-way radios used by maintenance personnel)

• Construction supplies(bricks, blocks,steel, aluminum, and other metal products)

• Other commercial supplies required

Note: The wholesale pricing goal is to be comparable to the best available commercial pricing.
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2.3 Items not within scope:

• Appliances • Playground Equipment

• Construction Services • Subsistence Items (Food or Equipment)

• Computer Equipment • Sports Equipment

• Clothing Items • Supplies/Equipment associated with combat (actual or training)

• Ecclesiastical Supplies/Materials • Supplies/Equipment associated with law enforcement

• Furniture (Housing, Office, etc.) • Tools/Supplies that are part of a weapon system

• Medical Supplies • Most Office Supplies

• MWR Equipment • Any products covered by another initiative unless approved by 

initiative owner

Note: Not an all-inclusive list – When in doubt, contact your regional Customer Support 

Representative/Tailored Vendor Logistics Specialist. You can also contact CEWeb@dla.mil for information 

on other C&E procurement programs.

2.4 Program Features:

Customers identify their requirements using email, phone, fax, etc. Quoted prices include delivery 

charges. Specific features under the TLS Program include:

• Single point for fulfilling all requirements • Material Returns

• Commercial items: off-the shelf - readily available • Surge/Contingency Coverage

• 24/7 Support • Infrastructure Savings

• Incidental Services • Leveraged Buying

• Bills-of-Materials

• Billing is processed electronically by Defense Finance and Accounting Services (DFAS). Customer may pay 

using either military standard requisitioning and issue procedure (MILSTRIP) or military interdepartmental 

purchase request (MIPR).

2.5 Benefits:

• DLA Troop Support issues and administers the contracts, 

lessening the administrative burden for the customer

• No minimum/maximum dollar limit on orders

• No sign up fees and no minimum order requirements

• Just in time purchasing helps reduce inventory and reduce

delivery rates

2.6 Delivery Information:

The MRO Program provides direct delivery to the ordering activity 

(customer). The vendor will consolidate all items needed for a 

particular job and deliver 100% complete where and when required. 

Customers can establish multiple delivery locations and have direct 

delivery to the work site.

The program offers contingency capabilities to cover national emergencies, natural disasters, relief 

efforts, troop deployments, and/or any operation associated with military public works/civil engineering 

exercises.
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3. Customer Guidance

3.1 Getting Started with the Program:

This section of the document will walk you through the process of setting up accounts for the MRO 

Program.

3.2 The Pre-Order Process:

Initial Steps required for new customers using the contract:

• Contact the appropriate Tailored Vendor Logistics Specialist (TVLS) and provide your customer 

Department of Defense Activity Address Code (DoDAAC).

• The TVLS will discussthe MRO Program with you to better understand your needs and requirements.

• The TVLS will assist with registering your activity as an authorized user with the appropriate TLS Vendor 

that supports your region.

3.3 Order Process:

• Customersubmitsrequirementsto the TLS vendor who will provide a price and delivery quote.

• Customer determines to accept/reject quote. All quotes will have 

expiration dates.

• Customer provides TLS contractor with a funded document number 

or, when funding with MIPR, the TLS contractor will create a 

document number and inform the customer of this number.

• All orders must reference a unique requisition number/document 

number. This number is based on military standards(MILSTDS) which 

requires it be 14 characters in length; the firstsix characters are to be 

a valid DoDAAC, the next four characters represent the Julian date, 

and the last four characters can be any alphanumeric characters.

• Once the TLS contractor receives proper authorization from the 

customer to proceed with the order, TLS contractorsubmits order to 

DLAforreview and approval. 
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3.4 MIPR Process:

The following information is required:

• DoDAAC for the requisitions generated against the MIPR

• Customer financial POC to include name, phone number, and email address

• Identification of TLS contractor

• MIPR Block 7 Addressshould read:

DLA Troop Support Philadelphia, FCB 

Attn: MRO Supplies

700 Robbins Avenue Philadelphia, PA. 19111-5096

• In the body of the MIPR, include the following, filling in the blank spaces 

with the appropriate information:

TLS Contractor Name: 

Customer DoDAAC: 

Financial POC with email address: 

• Email copy of the completed MIPR Form DD 448 to the DLA Troop Support 

MRO MIPR mailbox -- trpsptmromiprs@dla.mil

• Subject linesin email muststate, at a minimum:

“Request for MIPR Acceptance”. Be sure to include the name of the 

Region in the email subject line.

• The TLS contractor will assign a Signal Code of “B” and Fund Code of “XP” for all orders funded by MIPR.

• Upon receipt of the MIPR, DLA Troop Support will:

− Review MIPR for approval and acceptance

− Contact identified customer POC with questions/comments(if necessary)

− Create MIPR acceptance (DD Form 448-2)

− Forward a copy of acceptance to the customer’s financial POC, to the TLS contractor, and to the 

DLA Troop Support TVLS

− Assign a MIPR control number to track customer obligations against the MIPR.

3.5 Receipt Process:

• The Customer, upon receiving material, must receipt it through DOD FEDMALL

• Go to https://www.fedmall.mil/index.html and register for an account

• Log in

• Go to the “Tools” Drop Down Menu

• Select Receive Orders/Requisition (MRA Search)

• Search for your order

• Complete MRA Process
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4. Contracting & Customer Support by Region

5.

REGIONS REGION MAILBOXES REGION LOCATIONS

NE-1 TrpSpt_NE_MRO@dla.mil MD, VA, WV, and DC

NE-2 TrpSpt_NE_MRO@dla.mil PA, ME, NH, VT, MA, RI, CT, NY, 

NJ, and DE

SE-1 TrpSpt_SE_MRO@dla.mil GA, NC, SC, TN

SE-2 TrpSpt_SE_MRO@dla.mil MS, FL, AL 

NC TrpSpt_NC_MRO@dla.mil OH, KY, NE, IL, WI, IA, IN, 

MO, MN, MI, ND, SD

SC-1 TrpSpt_SC_MRO@dla.mil TX and LA

SC-2 TrpSpt_SC_MRO@dla.mil CO, NM, OK, KS, and AR

NW TrpSpt_NW_MRO@dla.mil WA, OR, WY, MT, ID and N. 

CA

SW-1 TrpSpt_SW_MRO@dla.mil S. CA and 29 Palms, N. CA and 

29 Palms

SW-2 TrpSpt_SW_MRO@dla.mil AZ, NV, UT, S. CA

Alaska TrpSpt_AK_MRO@dla.mil Alaska 

Hawaii TrpSpt_HI_MRO@dla.mil Hawaii

Japan TrpSpt_jpn_MRO@dla.mil Japan

Korea TrpSpt_KOR_MRO@dla.mil Korea

CENTCOM CENTCOM_MRO@dla.mil CENTCOM

*Please note region allocation is based on SHIP to DoDAAC geographical alignment. If there is uncertainty regarding your DoDAAC geographical alignment, please reach 

out to any mailbox and the team will assist and route your request to the appropriate mailbox.*

DLA TROOP SUPPORT

700 Robbins Avenue Clothing & Textiles

Philadelphia, PA 19111 Construction & Equipment

http://www.dla.mil/TroopSupport Medical

Subsistence

Customer Contact Center
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Toll Free: 1-877-DLA-CALL (1-877-352-2255)

Commercial: 1-269-704-7921