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Email Notifications from VAMS						Español							Print
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			Email NotificationsTypes of Email NotificationsNot Receiving Two-Factor Authentication Emails
To ensure you receive VAMS email notifications without issue, work with your IT department to:
Allow email notifications from the following email addresses:
vams@cdc.gov
no-reply@mail.vams.cdc.gov
no-reply@envelope.mail.vams.cdc.gov
VAMSHelp@cdc.gov
Allow email notifications from the following IP addresses:
Salesforce 96.43.152.64 – 96.43.152.80 (subnet mask = 255.255.255.0)
43.153.64 – 96.43.153.80 (subnet mask = 255.255.255.0)
Amazon Web Services 23.251.253.228 – 23.251.253.247 23.251.254.201 – 23.251.254.250 23.251.255.1 – 23.251.255.150 54.240.40.1 – 54.240.40.54CDC also recommends users check junk/spam folders for VAMS emails that cannot be found in the default inbox.
What types of VAMS notifications will always be sent via email?
While users can select their preferred method of communication to be email or SMS text, some VAMS notifications will always be sent through email.
**Email notifications from...**
**vams@cdc.gov** will be auto-generated and related to Clinic, Jurisdiction, Organization Portal messages such as:
Registration links to new VAMS users
Re-occurring two-factor authentication for logins
Updates on inventory requests**no-reply@mail.vams.cdc.gov** and **no-reply@envelope.mail.vams.cdc.gov** will be auto-generated and related to the Recipient Portal such as:
The initial two-factor authentication code
Links for recipients to complete Prevaccination Questionnaires
Reminders about upcoming recipient appointments**CARS_HelpDesk@cdc.gov** will be:
Communications from the VAMS Help DeskNote: Do not send new help requests to this email address as the email account is unable to receive emails that are not responses to emails initiated by the Help Desk.
Not Receiving Two-Factor Authentication Emails
**Issue:** Some users may not be receiving the One Time Password (OTP) required when they initially activate their VAMS account.
**Solution:**
Search your inbox and spam folders for an email from vams@cdc.gov, noreply@enevlope.mail.vams.cdc.gov, or no-reply@mail.vams.cdc.gov.
If you still cannot find the email, contact the VAMS Help Desk at +1 833-748-1979.Note: The OTP is good for 60 minutes. If you have not successfully registered and try to register again within 60 minutes, you should use the OTP you received within the past 60 minutes. Do not request another OTP during that 60-minute time frame. If you try to register after 60 minutes, a new OTP will be sent to you. After five invalid attempts, VAMS will generate a new code.
VAMS or CDC will **never** ask you for your VAMS account password. Do not give anyone your password.VAMS Help Desk Contact InformationFor additional support, complete the contact form for the VAMS Help Desk.
**Toll-Free Number** | +1 833-748-1979
**Email:**CARS_HelpDesk@cdc.gov
**Hours of Operation** | 8:00 AM – 8:00 PM EST | Monday – FridayTop of Page
							
					
							Last Reviewed:  December 15, 2023						Source: 	National Center for Immunization and Respiratory Diseases
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