Exhibit 10.1



Silicon Valley Bank



Extension Agreement



|          |  |                                 
|--------- |  | --------------------------------
|Borrower: |  | eGain Communications Corporation
|          | 
|Date:     |  | October 27, 2005                



This Extension
Agreementis entered into between Silicon Valley Bank (Silicon) and the borrower named above (Borrower).



The Parties agree to amend the Loan and Security Agreement between them, dated October 29, 2004 (as otherwise amended, if at all, the Loan
Agreement), as follows, effective as of the date hereof. (Capitalized terms used but not defined in this Amendment, shall have the meanings set forth in the Loan Agreement.)



1. ExtensionRevolving Line. The words one year from the date of this Agreement, set forth in
Section 4 of the Schedule are hereby amended to read January 27, 2006.



2. ExtensionEquipment Draw Period. The sentence in Section 2.1.6(a) of the Loan Agreement, which presently reads as follows:



Through October 29, 2005 (the Equipment Availability End Date), Bank will make advances
(Equipment Advance and, collectively, Equipment Advances) not exceeding $750,000.



is amended to read as follows:



Through January 27, 2006 (the Equipment Availability End Date), Bank will make advances (Equipment Advance and,
collectively, Equipment Advances) not exceeding $200,000, plus the unpaid principal balance of the Equipment Advances outstanding at October 20, 2005.



3. Fee. In consideration for Silicon entering into this Amendment, Borrower shall concurrently pay Silicon a fee in
the amount of $3,125 relating to the extension in Section 1 above, and a fee of $2,000 relating to the amendment in Section 2 above, which fees shall be non-refundable and in addition to all interest and other fees payable to Silicon under the
Loan Documents. Silicon is authorized to charge said fees to Borrowers loan account or any of Borrowers deposit accounts.



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|                    |  |                    
|------------------- |  | -------------------
|Silicon Valley Bank |  | Extension Agreement



4. Representations
True. Borrower represents and warrants to Silicon that all representations and warranties set forth in the Loan Agreement, as amended hereby, are true and correct.



5. General Provisions. This Amendment, the Loan Agreement, any prior written amendments to the Loan Agreement signed
by Silicon and Borrower, and the other written documents and agreements between Silicon and Borrower set forth in full all of the representations and agreements of the parties with respect to the subject matter hereof and supersede all prior
discussions, representations, agreements and understandings between the parties with respect to the subject hereof. Except as herein expressly amended, all of the terms and provisions of the Loan Agreement, and all other documents and agreements
between Silicon and Borrower shall continue in full force and effect and the same are hereby ratified and confirmed.



|                                 |  |                             |  |                     |  |       |  |                     
|-------------------------------- |  | --------------------------- |  | ------------------- |  | ----- |  | --------------------
|Borrower:                        |  |                             |  | Silicon:           
|                                 |  |                            
|EGAIN COMMUNICATIONS CORPORATION |  |                             |  | SILICON VALLEY BANK
|                                 |  |                             |  |                    
|By                               |  | LOGO                        |  |                     |  | By    |  | LOGO                
|                                 |  | President or Vice President |  |                     |  | Title |  | Relationship Manager
|                                 |  |                             |  |                    
|By                               |  | LOGO                        |  |                     |  |       |  |                     
|                                 |  | Asst Secretary             |  |                     |  |       |  |                     



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