DEFENSE LOGISTICS AGENCY

Logistics Information Services

As a business service activity of the Defense Logistics Agency, Logistics Information Services (J34) 

mission is to enhance global defense readiness through logistics information. Logistics Information 

Services accomplishes its mission by optimizing the effectiveness and ef�iciency of the Department of 

Defense (DOD) supply chain. We provide interoperable and integrated logistics data for the Military 

Services, DOD, Federal agencies, NATO and partner nations. Logistics Information Services is designated 

as the United States (U.S.) National Codi�ication Bureau and represents the U.S. on the North Atlantic 

Treaty Organization (NATO) Allied Committee 135 responsible for cataloging policy that governs the 

NATO Codi�ication System. For more information visit: 

https://www.dla.mil/HQ/LogisticsOperations/Services/FIC/

The NATO Codi�ication System (NCS) is governed by the NATO Allied Committee 135 (AC/135) and is 

composed of representatives from each NATO and partner nation along with the NATO Support and 

Procurement Agency (NSPA). The AC/135 provides and promotes the NCS as the primary means of 

codi�ication used by Armed Forces, Government, and Industry in support of interoperable and effective 

global logistics operations. Through codi�ication, AC/135 manages all aspects of classi�ication, item 

identi�ication, and NATO Stock Numbers for materiel used by NATO and Sponsored nations. For more 

information visit: https://www.nato.int/structur/AC/135/index.html#/

Logistics Information Services Key Tasks:

• Accomplishing Item Name Assignment

• Determining the Federal Supply Class

• Preparing and Maintaining an Item 

Identi�ication (II)

• Accomplish Item Entry Control (IEC)

• Perform Technical Data Validation

• Providing Provisioning Support

• Perform Data Recordation and Maintenance 

actions

• Initiating and enhancing Cataloging Tools

• Performing Supply Support Request (SSR) 

Processing

• Performing Data Dissemination functions

• Developing Cataloging Procedures and 

Systems

• Developing Cataloging Policy

Other Services and Supported Functions:

• FLIS Technical Procedures (Volumes)

• DOD Standardization Program 

• Catalog Tools Table

• International Codi�ication

• Item Identi�ication Guides (IIG)

• Demilitarization (DEMIL) Coding

• Joint Certi�ication Program (JCP)

• Electronic Cataloging (E-Cat)

• DD Form 180 (Characteristics actions)

• FMS for cataloging services

• H5 Corporate Complex Data

• H6 Item Name Directory

• H4H8 Commercial and Government Entity 

Codes (CAGE)

• H2 Federal Supply Classi�ication

• Cataloging Collaboration (DD1685, JLC17,

JLC19 and JLC47)

https://www.dla.mil/Working-With-DLA/Federal-and-International-Cataloging/

Information Provided by Customer Engagement Branch J31CB: customeroutreach@dla.mil * Revised JAN2024
DEFENSE LOGISTICS AGENCY

360° approach to Life Cycle Logistics Customer Support: 

DLA Customer Interaction Center 

The DLA Customer Interaction Center (CIC) began servicing customers in 2009. Receiving more that 258K contacts annually, they leverage technology to 

provide world class customer service geared towards logistics and supply needs. The CIC provides solutions to the Armed Services, Federal Agencies, State 

and local governments, government contractors, allied foreign military and the general public. 

Email: dlacontactcenter@dla.mil Web: https://www.dla.mil/Customer-Support/ 

Training 

Logistics Operations (J31CT) Logistics Information Services Training offers training on all of our products and services. Many of our courses offer classroom 

instruction as well as Distributed Learning delivery such as Computer Based Training (CBT) on CD ROM/DVD, Web Based Training (WBT), Satellite/VTC 

Training, and Webinar. Web based training is accessible from this web site to your personal computer. Tailored courses can be developed to meet individual 

service or agency needs. Email: DLA.TNG@dla.mil Web: https://www.dla.mil/Logistics-Operations/Training-and-Reference/ 

DLA Customer Analysis Report & Engagement Summary

Customer Service Management (CSM) stands ready to provide detailed reports regarding the nature of contacts made to the DLA Customer Interaction Center 

(CIC). Report data is tailored to assist senior leaders, trainers and Customer Support Representatives. If you would like to request a report, feel free to reach 

out to us at Email: crmanalytics@dla.mil Web: https://www.dla.mil/HQ/LogisticsOperations/Services/CustomerOutreach

Customer Outreach 

Informing and delivering information regarding DLA Products and Services to the internal and external customer group. Utilizing Web, Email, and Face-toFace engagement to represent DLA to high/mid-level, product user and private industry customers worldwide. 

Email: customeroutreach@dla.mil Web: https://www.dla.mil/Logistics-Operations/Services/Customer-Outreach/ 

National Stock Number Cataloging

Logistics Information Services is responsible for creating and maintaining the National Stock Numbers (NSNs) utilized by the Department of Defense, other 

Federal Agencies, Civilian Agencies and International Allies. Cataloging serves as the foundation of the DOD supply chain, ensuring information is provided in 

a way that allows supported activities to easily understand and utilize information.

Email: dlacontactcenter@dla.mil Web: https://www.dla.mil/HQ/LogisticsOperations/Services/FIC

Demilitarization 

In coordination with the Military Services, Defense Agencies, and other Federal Government entities the DOD Demilitarization Coding Management Of�ice 

ensures validation of the DEMIL code for every item of supply. 

Email: dcmo@dla.mil Web: https://www.dla.mil/Working-With-DLA/Federal-and-International-Cataloging/DEMIL-Coding/ 

Joint Certi�ication Program

As partners in the joint defense of North America, the U.S. and Canada have established a bilateral common structure for mutual defense. The Joint 

Certi�ication Program certi�ies contractors of each country for access, on an equally favorable basis, to unclassi�ied technical data disclosing militarily critical 

technology. Email: dlacontactcenter@dla.mil Web: https://www.dla.mil/HQ/LogisticsOperations/Services/JCP

Federal Logistics Information System (FLIS) Process Management 

The FLIS Process Management is responsible for facilitation of the creation, maintenance, dissemination, and viewing of National Stock Number data within 

the FLIS Portfolio Suite of Systems. The sharing of this data amongst DLA systems (FED LOG®, WebFLIS®, FedMall), DOD, Federal Agencies, and International 

Allies ensures data is available and actionable for military supply chains worldwide. 

Email: dlacontactcenter@dla.mil Web: https://www.dla.mil/Information-Operations/Services/Applications/ 

U.S. National Codi�ication Bureau (NCB)

U.S. NCB - A member of NATO Allied Committee/135 and the National Codi�ication System. The U.S. representative at NATO planning/codi�ication meetings on 

logistics information matters. Our Mission: To facilitate the exchange of logistics information between multinational defense forces in support of U.S. and 

NATO missions. Email: ncbus@dla.mil Web: https://www.dla.mil/HQ/LogisticsOperations/Services/FIC

LOGISTICS APPLICATIONS – ACQUISITIONS PRODUCTS AND SERVICES:

FedMall DLA Map Catalog

 FEDLOG® WebFLIS®

PUBLOG® Joint Certi�ication Program (JCP) MEDALS

DLA Customer Interaction Center (DLA CIC)

We’re here for you 24 hours a day, 7 days a week, including Government holidays.

‘One Call Resolution’

Toll Free: 1-877-DLA-CALL (1-877-352-2255)

Local Commercial: 269-704-7921 DSN: xx-877-352-2255

Email: dlacontactcenter@dla.mil

Visit us at:

https://www.dla.mil/Working-With-DLA/Federal-and-International-Cataloging/