DEFENSE LOGISTICS AGENCY

Customer Service Analytics

HowcanLogisticsEngagementhelpyou understand your 

customers better?

Customer Service Analytics 

Ouranalystswillcompileinformationfromcustomer interactionswiththeDLACustomer

Interaction Center(CIC)andotherDLAforwardfacingentitiesandderiveCustomerAnalysis

ReportandEngagement Summaries(CARES)orotherspecializedreportsbasedonyourneeds.

Hereareafewkeyquestionsour reportscanhelpanswer:

 Who is calling and what are they calling about?

 WhatDLAtrainingcould benefityourcustomers?

 How is your organization interacting with DLA?

 IsDLAassisting you in resolving your lifecycle logistics concerns?

What does a DLA Customer Service Analytics report do? 

 Identify key pain-points or areas where Logistics Operations may provide

tools and/or trainingtoorganizationswithinDOD.

 Improve awareness and increasing self-sufficiency, resulting in an overall cost avoidance for DOD.

What is the DLA Customer Service Analytics report?

 Number of interactions within a given timeframe

 Available byDODAAC, COCOM, country, state or individual caller

 Easytoreadmapandgraphs

 AssociatedNational StockNumbers

 Data Interpretation

How to request a DLA Customer Service Analytics report? 

Simplyemailyourquestionsorrequestto:CSM Analytics Group– csmanalyticsgroup@dla.mil andan

analystwillbehappyto assist you. Requested reports generated by the Customer Analytic team 

will be “CUI” due to data elements presented.”

What DLA Offers – The Defense Logistics Agency manages the end-to-end global defense supply chain -- from raw materials to end 

user disposition -- for the five military services, 11 combatant commands, other federal, state and local agencies partner and allied 

nations. DLA offerings include Equipment Disposition, Document Services, Products and Materials, Services, and Programs. 

https://www.dla.mil/What-DLA-Offers/ --- DLA's Customer Interaction Center is staffed 24/7. You can contact the center via email 

at dlacontactcenter@dla.mil or toll-free 1-877-DLA-CALL (2255).
DEFENSE LOGISTICS AGENCY ORGANIZATIONS

DLA Headquarters

Defense LogisticsAgency, headquartered inFortBelvoir, 

Virginia,istheDepartmentofDefense'slargestlogistics combat

support agency, providingworldwide logistics supportinboth

peacetimeandwartimetothemilitary servicesaswellas

severalcivilianagenciesandforeign countries. Website:

https://www.dla.mil/

Major Subordinate Commands (MSC)

DLAAviation,headquarteredinRichmond,Virginia,DLA Aviation 

delivers airpower solutions. As such, we strive to deliver excellence in 

performance and responsiveness in support of our worldwide customer 

network. It is the U.S. military’s integrated material manager for more 

than 1.8 million national stock number items, industrial retail supply and 

depot-level reparable acquisitions.DLA Aviation plays a pivotal role in 

supporting our Army, Air Force, Marine Corps, Navy, and Space Force 

services by providing targeted solutions and full-spectrum logistics 

support. Website: https://www.dla.mil/Aviation/

DLADispositionServices,headquarteredinBattleCreek, Michigan,

receivesexcess,obsolete,andunserviceableDODproperty,providing

ultimatedispositionthrough reutilization,transfer,donation,andsales.

DLADisposition Servicessalesgeneratedapproximately$84millionof

revenue inFY2018,offsettingoperationalcosts.

Website: https://www.dla.mil/Disposition-Services/

DLA Distribution,headquarteredinNewCumberland, 

Pennsylvania,Provide agile, global storage and distribution services to 

enable readiness and lethality to the Warfighter and support Whole of 

Government. Wholesale and Retail Receipt, Store, Issue and Distribute 

Materiel. Coordination of transportation requirements forDLA S&D 

locations and vendors. Website:

https://www.dla.mil/Distribution/

DLA Energy,headquarteredatFortBelvoir,Virginia,servesas theDLA’s

executiveagentforthebulkpetroleumsupplychain. DLAEnergybusiness

includessalesofpetroleumandaerospace fuelsfortheMilitaryServices,as

wellasfortheprivatizationof theirutilitysystems.

Website: https://www.dla.mil/Energy/

DLALandandMaritime,headquartered in Columbus, Ohio, is the 

Land and Maritime supply chain for the DLA. As such it is one of the 

largest suppliers of weapon systems spare parts that support land-based 

and maritime weapon systems; manages almost 2.5 million spare and 

repair parts and supports 2,000 weapon systems and more than 23,700 

customers throughout the military services, civil agencies, and other 

DOD organizations. Website: https://www.dla.mil/Land-andMaritime/

DLATroop Support,headquarteredinPhiladelphia, Pennsylvania,is

DLA’sleadcenterfortroopandgeneralsupport andisresponsiblefor

managingfood,clothing,medical supplies,constructionandequipment,

andgeneraland industrialsuppliesworldwide.DLATroopSupporthas

the followingSupplyChains:Subsistence,Clothing&Textile, Construction

&Equipment,Medical,andIndustrialHardware. Web site:

https://www.dla.mil/Troop-Support/

The information on this brochure is provided customeroutreach@dla.mil

Other Activities and Reginal Commands

DLAStrategicMaterials is the leading U.S. agency for the 

analysis, planning, procurement and management of materials 

critical to national security. We serve our clients through a unique 

combination of technical expertise, global/geopolitical material 

supply analysis, and management & tracking of a broad range of 

existing & future critical materials. Website: 

https://www.dla.mil/Strategic-Materials/

LogisticsInformationServicesprovidesFederal and 

International Cataloging related services.

Website: 

https://www.dla.mil/HQ/LogisticsOperations/Services/FIC/

Document Services is the DOD's primary provider of printing 

services, office print devices and electronic conversion services 

per DoDI 5330.03 Website: 

https://www.dla.mil/Document-Services/

Defense Automatic Addressing System (DAAS) The 

DAAS primary business is the accurate routing of electronic 

logistics requisitions between various federal activities. The 

DAAS eB hub currently employ's the Global Exchange (GEX) 

software and the Mercator translator. Theyreceive,edit,and

routelogistics transactionsfortheMilitaryServicesandFederal

Agencies. Website: https://www.dla.mil/Working-WithDLA/Applications/DAAS/

DefenseEnterprise Data StandardsOfficefacilitates 

continuousenterpriseintegrationprocessimprovementsto logistics

managementandoperations.

Website: https://www.dla.mil/Defense-Data-Standards/

DLAEurope&Africaserves as the Defense Logistics 

Agency'soperationalized Regional Command Headquarters 

supportingU.S. European CommandandU.S. Africa CommandAreas 

of Operation (AOR). DLA Europe & Africa proactively integrates and 

synchronizes DLA’s Global Readiness Solutions to ensure EUCOM, 

AFRICOM, and Service Component Warfighter Capability. Website:

https://www.dla.mil/EuropeandAfrica/

DLAIndo-Pacific is the agency’s primary liaison to U.S. IndoPacific Command, U.S. Forces Korea, U.S. Forces Japan and Alaska 

Command. DLA Indo-Pacific provides a unified DLA interface for 

warfighters throughout the USINDOPACOM area of responsibility, 

integrating DLA support within the region and reaching back to 

other DLA activities in the continental United States for logistics 

solutions. Website: https://www.dla.mil/Pacific/

DLACENTCOM&SOCOMintegratesandsynchronizesDLA 

enterpriseoperationsintheUSCENTCOMandUSSOCOMareas of

responsibility.Theorganizationprovidessupport to the 

warfightersandtheDLAenterprisewithcredible,reliableand 

timelyinformationaboutDLAcapabilitiesandwarfighter 

requirementsalongwithprovidingcommandandcontrolin the

USCENTCOMareaofoperations. Web site:

https://www.dla.mil/CENTCOM-SOCOM/

 

 *Revised NOV2023