Defense Logistics Agency

Virtual Desktop: User Guide

February 2024
Virtual Desktop: User Guide 2

TABLE OF CONTENTS 

Table of Contents....................................................................................................................... 2

Section 1: Virtual Desktop Overview .......................................................................................... 5

1.1 Virtual Desktop Background ............................................................................................. 5

Section 2: Device Type - User Managed Computer (UMC)........................................................ 5

2.1 Purpose............................................................................................................................ 5

2.2 User Managed Computer (UMC) Usage Overview ........................................................... 5

2.3 User Managed Computer (UMC) Hardware Overview ...................................................... 5

2.4 User Managed Computer (UMC) Software Overview........................................................ 6

2.5 User Managed Computer (UMC) Network Connect Instructions ....................................... 6

2.6 User Managed Computer (UMC) Login Instructions ......................................................... 7

2.7 User Managed Computer (UMC) Sign Out Instructions ...................................................10

2.6 User Managed Computer (UMC) Sign Out Instructions ...................................................16

Section 3: Device Type – Zero Client ........................................................................................19

3.1 Purpose...........................................................................................................................19

3.2 Zero Client Usage Overview............................................................................................19

3.3 Zero Client Hardware Overview.......................................................................................19

3.4 Zero Client Software Overview ........................................................................................19

3.5 Zero Client Login Instructions ..........................................................................................20

3.6 Zero Client Sign Out Instructions .....................................................................................23

Section 4: Device Type – Traditional Laptop/Desktop, Government Furnished Equipment (GFE)

.................................................................................................................................................25

4.1 Purpose...........................................................................................................................25

4.2 Traditional Laptop/Desktop Usage Overview...................................................................25

4.3 Traditional Laptop/Desktop Hardware Overview..............................................................25

4.4 Traditional Laptop/Desktop Software Overview ...............................................................25

4.5 Traditional Laptop/Desktop Login Instructions .................................................................25

4.6 Laptop/Desktop (GFE) Sign Out Instructions ...................................................................29

Section 5: Device Type – Laptop/Desktop Contractor Furnished Equipment (CFE)/Personal 

Equipment (PE).........................................................................................................................31

5.1 Purpose...........................................................................................................................31

5.2 Laptop/Desktop (CFE/PE) Usage Overview ....................................................................31

5.3 Laptop/Desktop (CFE/PE) User Hardware Overview.......................................................31

5.4 Laptop/Desktop (CFE/PE) User Software Recommendations..........................................31

5.5 Laptop/Desktop (CFE/PE) Login Instructions...................................................................33
Virtual Desktop: User Guide 3

5.6 Laptop/Desktop (CFE/PE) Sign Out Instructions..............................................................37

Section 6.0 Appendix ................................................................................................................39

6.1 Support............................................................................................................................39
Virtual Desktop: User Guide 4 

Introduction

This user guide provides all DLA Virtual Desktop users with Virtual Desktop background information, 

instructions for accessing the Virtual Desktop, and information for the specific devices used to access the 

Virtual Desktop. Readers of this user guide should have a basic knowledge of operating a personal computer 

and have all required certificates (i.e. CAC credentials and PIN) to access DLA’s secured network.

The Virtual Desktop can be accessed from any computing device with an internet connection. Accessing the 

Virtual Desktop allows you to view your workstation desktop virtually via a terminal machine rather than a 

local device (i.e. traditional desktop/laptop). This user guide will outline the procedures for accessing the 

Virtual Desktop from the following devices:

• User Managed Computer (UMC) 

• Zero Client

• Traditional Laptop/Desktop (Government Furnished Equipment)

• Contractor Furnished Equipment (CFE) / Personal Equipment(PE)

DLA Administrators will identify the device type you will use (i.e. one of the four machines listed above). If 

you work in an environment where you require access to multiple machines during the workday, active 

sessions within the Virtual Desktop can be transferred between the above devices. For example, a user can 

log into the Virtual Desktop on one device, disconnect, and log in with a different device, and see the same 

active applications left running on the previous device.

DEVICE USAGE POLICY: 

Please note the following usage policies for the endpoints that will access the Virtual Desktop:

DEVICE POLICY

UMC (User Managed 

Computer)

Approved for DLA office usage with Wi-Fi connection, approved for 

telework usage

Zero Client Approved for DLA office usage with wired connection, not approved for 

telework usage

Traditional Laptop Thick 

Client

Approved for DLA office usage with wired/Wi-Fi connection, approved 

for telework usage

Traditional Desktop Approved for DLA office usage with wired connection, not approved for 

telework usage

Contractor Equipment Approved for DLA office usage with Wi-Fi Connection, approved for 

telework usage

Personal Equipment Not approved for DLA office usage, approved for telework usage
Virtual Desktop: User Guide 5

SECTION 1: VIRTUAL DESKTOP OVERVIEW 

1.1 Virtual Desktop Background 

Virtual Desktop is a capability that moves computer processing and storage away from local devices 

(laptop/desktops) and into the data center. The benefits of implementing Virtual Desktops in DLA include 

improved end user mobility (i.e. access to desktop anytime from anywhere), operational efficiencies (i.e. 

reduced capital and operational costs), and improved security (i.e. no data stored on lost devices). The below 

diagram shows the infrastructure of a Virtual Desktop:

SECTION 2: DEVICE TYPE - USER MANAGED COMPUTER (UMC) 

2.1 Purpose 

Provide an overview of the hardware, software, and steps to access the Virtual Desktop from a User Managed 

Computer (UMC).

2.2 User Managed Computer (UMC) Usage Overview 

The following is the type of Thin UMC device used to access the Virtual Desktop:

• Dell Latitude 5420 UMC used on non-Government network connections, i.e. home network, UMC 

office network, etc.. UMCs are approved for telework.

2.3 User Managed Computer (UMC) Hardware Overview 

The UMC takes a user’s login request and connects to the desktop virtually. It is a streamlined machine with 

limited storage and a configurable operation system. The Dell Latitude 5420 UMC uses wired (nonGovernment networks only) and Wi-Fi connections. The following sections will outline the steps required to 

access the Virtual Desktop:

As of January 2024, DLA is using the Dell Latitude 5420 UMC, which is set to be phased-out by February 

2025.
Virtual Desktop: User Guide 6 

DELL LATITUDE 5420 UMC

I. At a Glance 

2.4 User Managed Computer (UMC) Software Overview 

Virtual Desktop software is pre-installed on your machine and is ready to use. To update to the latest client 

please visit https://www.dla.mil/Remote-VDI and click on Citrix Workspace App for Windows. 

2.5 User Managed Computer (UMC) Network Connect Instructions 

The following steps outline connecting to the user managed computer (UMC) network:

What is it - DLA_UMC is different from the existing production DLA Wireless network. DLA_UMC is 

restricted to only allow traffic to the VDI servers. Connectivity is still accomplished using the same wireless 

access points already in place. If you are in a location that has DLA Wireless it also has access to the

DLA_UMC wireless network.

HOW TO CONNECT 

1. Click on the wireless network icon in the bottom right. 

2. Select “DLA_UMC” from the list of available wireless networks. 
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3. Enter the "security key" when prompted: DLAUMCWIRELESS1

4. After entering the security key your wireless icon will display an exclamation point. This is normal 

and you can continue to the VDI login page.

2.6 User Managed Computer (UMC) Login Instructions

The following steps outline the Virtual Desktop login process using a User Managed Computer (UMC):

1. Power on Computer (no CAC is needed to login to the computer itself). 

2. Insert CAC. 

3. Click on Icon for VDI Login.

4. You will be prompted for your Certificate. Please choose the DOD Authentication certificate, and if 

prompted type in your PIN then click OK.
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If prompted to Detect Receiver, please follow steps below. If not, please continue with step 6.

a. Click Detect Receiver.

b. Click Already installed. 
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5. Click Accept on the Consent Prompt.

6. Select either WIN 11 VA or WIN 11 TX DLA Desktop. *You will see an icon that says either 

“WIN 11 TX - BASE” or “WIN 11 VA - BASE” depending on your geographical location.

a. If using Google Chrome or Microsoft Edge:

i. Click on your Desktop icon (This will create ICA file in the bottom left of the 

browser) or

ii. Click on the ICA file in the bottom left. This will launch your VDI session.

iii. Continue to log into VDI with your Certificate and your desktop will load.
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2.7 User Managed Computer (UMC) Sign Out Instructions 

These steps will terminate the active Virtual Desktop session and you will not be able to transfer your session 

to another device.

1. Close all open applications.

2. Click on the Windows icon in the lower left corner.

3. Select DLA User, then select Sign out.

2.8 Updating User Managed Computer (UMC)

Follow these steps for updating your system at home on your home network. 

Note- The UMC wireless network in the building will not allow for updates to take place. 

1. Open Windows Update. There are multiple ways to open this. 

a. Type “updates” into “Type here to search” on the Task Bar, then click “Windows Update 

Settings”.

b. Right Click on Start Menu and from the list choose Settings.
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c. Left click start menu and look for Settings under “S” in the list.

2. Once Settings is open, locate and click on Update and Security.

3. You will be now looking at Windows Update. Click on the button Check for Updates.

4. This will actively look for Windows current updates your computer needs and will start to install 

them. Some installs will need to have a system restart after, and it may need to check for updates 

again for confirmation that all current updates are installed.
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Wireless Network (External)

1. Press Ctrl+Alt+Delete. 

2. Select Sign in. 

3. Select the Network Options Icon in the lower right-hand corner of the screen. 
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4. Select Wireless Network and choose Connect. Your list will vary depending on wireless options 

available to you.

5. Enter Wireless Network Password and choose Next. 

6. Select the appropriate option depending on whether the connection type is a home/work or public 

network.
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7. Select DLA VDI Tools.

8. Choose the DOD Authentication certificate and Select OK. 

Note: Select More Choices if the DOD Authentication cert is not currently selected and confirm that 

you’re selecting the correct Smart Card sign in option i.e. EDIPI(16 characters)@.mil. 

9. Enter PIN.
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10. Select WIN 11 VA or WIN 11 TX DLA Desktop. Screen displays the Citrix Receiver Desktop 

Options. You will see an icon that says either “WIN 11 TX - BASE” or “WIN 11 VA - BASE”

depending on your geographical location.

 

11. Select Sign-in options, then select the Smart Card Login as the CAC is being read. Choose the 

DOD Authentication certificate and Select OK. Note: Select More Choices if the DOD 

Authentication cert is not currently selected and confirm that you’re selecting the correct Smart Card 

sign in option i.e. EDIPI(16 characters)@.mil.

12. Enter PIN.
Virtual Desktop: User Guide 16

13. The Virtual Desktop is ready to use, just as you would use a traditional desktop. 

2.6 User Managed Computer (UMC) Sign Out Instructions 

SIGN OUT FROM THE VIRTUALDESKTOP

To sign out or terminate the active Virtual Desktop session and shut down the User Managed Computer 

(UMC) follow the below steps. Terminating your Virtual Desktop session will not allow you to transfer your 

session to another device.

1. Select the Windows button in the lower left-hand corner of the screen (within Virtual Desktop 

session).
Virtual Desktop: User Guide 17

 

2. Select the Sign Out button (within the Virtual Desktop session). 

3. Select Start Menu and then select the Shut Down button (on local machine).

DISCONNECTING VDI SESSION

Note: User is leaving for lunch, meeting, break, etc. but intends to come back and continue work) Complete 

one of the following steps prior to removing CAC:

1. Select Keystrokes <CTRL>+<ALT>+<DEL>  Select Lock  Pull CAC. 
Virtual Desktop: User Guide 18

2. From the XenDesktop toolbar at the top of the VDI session, Select Ctrl+Alt+Del  Select Lock 

this computer  Pull CAC. 

 

3. Select Keystrokes <Windows> + <L>  Pull CAC. 
Virtual Desktop: User Guide 19

SECTION 3: DEVICE TYPE – ZERO CLIENT 

3.1 Purpose 

Provide an overview of the hardware, software, and steps to access the Virtual Desktop from a repurposed 

laptop/desktop.

3.2 Zero Client Usage Overview 

The following is the type of Zero Client devices are used to access the Virtual Desktop:

• Dell Wyse 5070 Zero Clients are used in the office with wired DLA network. The Zero Client is not 

approved for telework.

3.3 Zero Client Hardware Overview 

The Zero Client takes a user’s login request and connects to the desktop virtually. It is a streamlined machine 

without an operating system. The Dell Wyse 5010 Zero Client uses a wired connection. The following 

sections outline all accessories and additional hardware required to use a Zero Client and the steps required to 

access the Virtual Desktop:

As of September 2023, DLA is using the Dell Wyse 5070 Zero Client.

DELL WYSE 5070 ZERO CLIENT

I. At a Glance 

3.4 Zero Client Software Overview 

Virtual Desktop software is pre-installed on your machine and is ready to use. 
Virtual Desktop: User Guide 20

3.5 Zero Client Login Instructions 

1. Insert Smart Card into Smart Card Reader and enter your PIN.

2. Select the appropriate Virtual Desktop option. Note: Desktop options shown will differ user to user.

*You will see an icon that says either “WIN 11 TX - BASE” or “WIN 11 VA - BASE” depending on 

your geographical location.
Virtual Desktop: User Guide 21

3. Select OK.

4. When you see this screen click Sign-in options.
Virtual Desktop: User Guide 22

5. Select your proper certificate.

6. Enter your PIN, (you may have to scroll down).
Virtual Desktop: User Guide 23

7. The Virtual Desktop is ready to use, just as you would use a traditional desktop.

3.6 Zero Client Sign Out Instructions 

SIGN OUT FROM THE VIRTUALDESKTOP

To sign out or terminate the active Virtual Desktop session and shut down the Thin Client follow the below 

steps. Terminating you Virtual Desktop session will not allow you to transfer your session to another device.

1. Close all open applications. 

2. Click on the Windows icon in the bottom middle. 

3. Select your user display name.

 
Virtual Desktop: User Guide 24

4. Select Sign out (within Virtual Desktop session).

 

DISCONNECTING VDI SESSION

Note: User is leaving for lunch, meeting, break, etc. but intends to come back and continue work) Complete 

one of the following steps prior to removing CAC:

1. Select Keystrokes <CTRL>+<ALT>+<DEL>  Select Lock  Pull CAC. 

2. Right click on <Windows>, Select Ctrl+Alt+Del  Select Lock this computer  Pull CAC. 

3. Select Keystrokes <Windows> + <L>  Pull CAC. 
Virtual Desktop: User Guide 25

SECTION 4: DEVICE TYPE – TRADITIONAL LAPTOP/DESKTOP, 

GOVERNMENT FURNISHED EQUIPMENT (GFE) 

4.1 Purpose 

Provide an overview of the hardware, software, and steps to access the Virtual Desktop from a traditional 

laptop/desktop (GFE).

4.2 Traditional Laptop/Desktop Usage Overview 

The following are two types of traditional machines used to access the Virtual Desktop:

• Traditional Laptop supplied by DLA can be used in the office with wired DLA network and Wi-Fi 

connection. The traditional laptop is approved for telework.

• Traditional Desktop supplied by DLA can only be used in the office with wired DLA network 

connection. The traditional desktop is not approved for telework. You may continue to use your 

traditional laptop provided by DLA (if applicable) or use your personal computers at home to 

telework (see Section 6).

4.3 Traditional Laptop/Desktop Hardware Overview 

If you are using a traditional DLA issued laptop/desktop you will be provided with the necessary attachments 

and accessories to use the Virtual Desktop.

4.4 Traditional Laptop/Desktop Software Overview 

Virtual Desktop software is pre-installed on your machine and is ready to use.

4.5 Traditional Laptop/Desktop Login Instructions 

The following steps outline the Virtual Desktop login process using a traditional laptop/desktop:

1. Ensure CAC is inserted into CAC Reader.

2. Open Microsoft Edge and select Authentication Certificate. Note: Select More Choices if the DOD 

Authentication cert is not currently selected. Confirm that you’re selecting the correct Smart Card 

sign in option i.e. EDIPI(16 characters)@.mil.
Virtual Desktop: User Guide 26

3. Click OK.

4. Enter the following URL: https://internal.dir.ad.dla.mil.

5. Choose the DOD Authentication certificate and Select OK. Note: Select More Choices if the DOD 

Authentication cert is not currently selected. Confirm that you’re selecting the correct Smart Card 

sign in option i.e. EDIPI(16 characters)@.mil.
Virtual Desktop: User Guide 27

6. Click OK.

7. Select the WIN 11 VA or WIN 11 TX DLA Desktop, if needed. The Azure Desktop may open 

automatically. *You will see an icon that says either “WIN 11 TX - BASE” or “WIN 11 VA - BASE”

depending on your geographical location.

8. Click OK.
Virtual Desktop: User Guide 28

9. Select the Smart Cart Login as the CAC is being read. Do not navigate away from this window 

until the login process is complete. Doing so may result in your session timing out.

10. Enter PIN.
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11. The Virtual Desktop is ready to use, just as you would use a traditional desktop.

12. To switch between local machine and Virtual Desktop, expand the XenDesktop Toolbar drop- down 

at the top of the page and choose Home. 

4.6 Laptop/Desktop (GFE) Sign Out Instructions 

Sign out of the Virtual Desktop using the steps below:

SIGN OUT OF VIRTUAL DESKTOP

These steps will terminate the active Virtual Desktop session and you will not be able to transfer your session 

to another device.
Virtual Desktop: User Guide 30

1. Select the Windows button in the bottom middle of the screen.

2. Select the Sign Out button (within Virtual Desktop session).

DISCONNECTING VDI SESSION

Note: User is leaving for lunch, meeting, break, etc. but intends to come back and continue work) Complete 

one of the following steps prior to removing CAC:

1. Select Keystrokes <CTRL>+<ALT>+<DEL>  Select Lock  Pull CAC. 

2. From the XenDesktop toolbar at the top of the VDI session, Select Ctrl+Alt+Del  Select Lock 

this computer  Pull CAC. 

3. Select Keystrokes <Windows> + <L>  Pull CAC. 
Virtual Desktop: User Guide 31

SECTION 5: DEVICE TYPE – LAPTOP/DESKTOP CONTRACTOR 

FURNISHED EQUIPMENT (CFE)/PERSONAL EQUIPMENT (PE) 

5.1 Purpose 

Provide an overview of the hardware, software, and steps to access the Virtual Desktop from a laptop/desktop 

(CFE/PE).

5.2 Laptop/Desktop (CFE/PE) Usage Overview 

The following outlines the usage overview for CFE/PE when accessing the Virtual Desktop:

• CFE/PE can be used on non-Government network connections, i.e. home network, coffee shop 

network, contractor office network, etc. CFEs are approved for telework usage.

• Personal Equipment is not approved for use on the DLA network, but is approved for telework.

5.3 Laptop/Desktop (CFE/PE) User Hardware Overview 

There are many types of CFEs and personal machines you can use to access the Virtual Desktop. The list 

below is the necessary hardware required to access the Virtual Desktop from either a CFE or personal 

machine:

• Desktop Computer or Laptop

• CAC Reader

• Ethernet port (with active internet connection) or Wi-Fi 

5.4 Laptop/Desktop (CFE/PE) User Software Recommendations 

RISKS

There are potential risks associated with installing the necessary software (i.e., ActivClient, Citrix Receiver) 

in order to use the remote access system. It is not possible to test these components with all software and/or 

applications commercially available and may be on your home computer. Therefore, the software could 

conflict with other applications or software residing on your home computer. If you are using the remote 

access system on your personal non- Government- furnished computer it is at your own risk.

DISCLAIMER OF LIABILITY

With respect to installing prerequisite software components or using the remote access solution, neither the 

DOD, DLA, nor any employees within, provide any warranty, expressed or implied,

Or assume any legal or financial liability or responsibility for your non-Government computer system and/or 

damages or repairs that may result from system incompatibilities with the remote access solution. By 

installing prerequisite software and using this product, you signify your agreement to the preceding terms and 

conditions. If you do not agree to these terms and conditions, do not install or use this product.
Virtual Desktop: User Guide 32

SERVICE DESK SUPPORT

All liability for issues and troubleshooting non-GFE is the responsibility of the equipment owner. The DLA 

Enterprise Service Desk will not provide support for issues with hardware/software not provided by DLA, 

including but not limited to non-GFE hardware, non-DLA networks (e.g., home routers, public hot spots), 

and non-DLA software compatibility issues with Citrix.

DLA Enterprise Service Desk resources will support troubleshooting issues that are not related to the nonGFE hardware/software, including but not limited to accounts, DLA applications, and server-side issues.

Personal machines or CFEs running Windows 10 can be used to access the Virtual Desktop. Use the tables 

below to identify the recommended browser you should use based on the operating system currently installed 

on your machine.

For best performance use following operating system/browser combinations, otherwise you may experience 

performance issues or inability to connect to the Virtual Desktop.

OPERATING SYSTEM BROWSER VERSION

Windows 10 32/64-bit Editions Google Chrome 101.x

Windows 10 32/64-bit Editions Microsoft Edge Chromium 101.x

Windows 10 32/64-bit Editions Mozilla Firefox 91.x

Windows 10 32/64-bit Editions Internet Explorer 11.x (has been deprecated)

Before connecting to the Virtual Desktop for the first time, Citrix client software will need to be installed. 

This is available on the DLA Enterprise Remote Access login page: https://www.dla.mil/Remote-VDI. 

Follow these steps for downloading the appropriate software in Microsoft Edge. Your will need to use the 

proper web browser based on the operating system installed on the machine (i.e. outlined in above table). 

Following these steps will result in a necessary machine reboot once completed.

1. Connect your Common Access Card (CAC) Reader to an available USB Port on your CFE/Personal 

Computer System (Desktop/Laptop).

2. Turn on your CFE/PE (Desktop/Laptop).

3. Launch your internet browser.

4. Insert CAC into CAC Reader.

5. In Microsoft Edge navigate to DLA Enterprise Remote Access https://www.dla.mil/Remote-VDI to 

access the files to download you will need to use remote access. On the screen below you will see 

two links for software that needs to be installed prior to connecting to the Virtual Desktop from each 

machine for the first time.
Virtual Desktop: User Guide 33

Note: DoD Root Certificates are no longer needed for accessing DLA VDI desktops.

6. Reboot the computer. All required software is now available on the machine, and you are ready to 

the login to your Virtual Desktop. (See section 5.5 for logininstructions.)

5.5 Laptop/Desktop (CFE/PE) Login Instructions 

The following steps outline the Virtual Desktop login process using a CFE/Personal Machine:

Note: The following steps outline the process of logging in using Microsoft Edge. User will need to use the 

proper web browser based on the operating system installed on the machine.

1. Insert CAC into CAC Reader

2. Open Microsoft Edge

3. Enter the following URL: https://www.dla.mil/Remote-VDI (continue to step 4) or 

https://dladirect.dla.mil (continue to step 5)

4. Select the CONUS VDI - External button
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5. Choose the DOD Authentication certificate and Select OK. Note: Select More Choices if the DOD 

Authentication cert is not currently selected. Confirm that you’re selecting the correct Smart Card 

sign in option i.e. EDIPI(16 characters)@.mil. 
Virtual Desktop: User Guide 35

6. Enter PIN.

7. Select WIN 11 VA or WIN 11 TX DLA Desktop. Screen displays the Citrix Receiver Desktop 

Options. *You will see an icon that says either “WIN 11 TX - BASE” or “WIN 11 VA - BASE”

depending on your geographical location

 

8. Select OK.
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9. Select Sign-in options, then Smart Cart Login option while the CAC is being read and stay on this 

window until the login process is complete. Navigating away from this before the login process is 

complete may result in you session being timed out. If this happens you will need to login again.

10. Enter PIN.
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11. The Virtual Desktop is ready to use, just as you would use a traditional desktop.

To switch between local machine and Virtual Desktop, expand the XenDesktop Toolbar drop-down at the top 

of the page and choose Home. 

5.6 Laptop/Desktop (CFE/PE) Sign Out Instructions 

There are two ways to sign out of the Virtual Desktop.

SIGN OUT OF THE VIRTUAL DESKTOP

1. This sign out method will terminate your active Virtual Desktop session and you will not be able to 

transfer your session to another machine. Select the Windows button in the bottom middle of your 

screen. 
Virtual Desktop: User Guide 38

2. Select the Sign Out button. 

DISCONNECTING VDI SESSION

Note: User is leaving for lunch, meeting, break, etc. but intends to come back and continue work) Complete 

one of the following steps prior to removing CAC:

1. Select Keystrokes <CTRL>+<ALT>+<DEL>  Select Lock  Pull CAC. 

2. From the XenDesktop toolbar at the top of the VDI session, Select Ctrl+Alt+Del  Select Lock 

this computer  Pull CAC. 

3. Select Lock this computer  Pull CAC

4. Select Keystrokes <Windows> + <L>  Pull CAC. 
Virtual Desktop: User Guide 39

SECTION 6.0 APPENDIX 

6.1 Support 

DISA Global Service Desk Support is available to provide any additional information concerning the Virtual 

Desktop implementation.

You may put in a service request through ServiceNow

Phone: (844) 347-2457