MCO Customer Handbook 1 

DEFENSE LOGISTICS AGENCY 

DLA AVIATION 

Mapping Customer Operations 

Customer Assistance Handbook 

October 2019
2 MCO Customer Handbook

PAGE LEFT INTENTIONALLY BLANK 
MCO Customer Handbook 3

Acknowledgement 

October 2019

TO OUR CUSTOMERS: 

Mapping Customer Operations (MCO) has updated the customer handbook with the most current

information available. This handbook is available at our website at the following URL: 

http://www.dla.mil/aviation/offers/products/mapping.aspx from there, follow the Services link to 

“Customer Handbook.”

We would like to thank the many contributors and supporters of this handbook; each of whom play an 

integral role in developing and maintaining this resource. We are grateful and hope their efforts 

provide you the best insight into the mapping supply chain process. We have made every effort to 

ensure the information contained is accurate and current. However, we appreciate any and all 

corrections as well as your feedback. 

Thank you! 

Mapping Customer Operations 

Defense Logistics Agency Aviation 
4 MCO Customer Handbook

Table of Contents 

I. Table of Contents .....................................................................4

ii. List of Tables and Figures .....................................................................6 

I. Introduction .....................................................................7

Mission .....................................................................7

Background .....................................................................7

Mission Partners .....................................................................7

II. Establishing Your Map

Account

.....................................................................9 

III. Ordering Your Products

Supply Ordering Systems ..................................................................11 

Formatting the Requisition 

Intermediate Support/Crisis 

Large Quantities—Training 

and Exercises

Classified Material and 

Clearances

...................................................................12 

..................................................................16 

....................................................................17 

...................................................................17 

IV. Managing Your Account .................................................................18 

Mapping Enterprise

Business System (MEBS) .................................................................18 

Check Requisition Status

Forecast Orders

.................................................................18

.................................................................19 

Problems with Your Order .................................................................20

V. Customer Support .................................................................21 

Customer Management Br .................................................................21

Customer Assistance Visits .................................................................21

NGA Customer Assistance .................................................................21

VI. Products and Programs .................................................................22 

Allowances

Flight Information

Publications

.................................................................22

.................................................................24 
MCO Customer Handbook 5

Digital Products .................................................................28

Civil Reserve Air Fleet .................................................................30

Automatic Distribution .................................................................30

VII. Map Support Offices .................................................................31

VIII. Useful Web Sites .................................................................32

IX. Contact Information .................................................................33

X. Inventory Listing .................................................................34

XI. Abbreviations .................................................................35
6 MCO Customer Handbook

List of Tables and Figures 

Table 1 – DODAAC Service POCs ...............................................................9 

Table 2 – Issue Priority Designator ...............................................................13

Table 3 – Standard Processing and 

Transportation Times for Determining 

RDD 

...............................................................13 

Table 4 – Requisition Format ...............................................................14 

Table 5 – FLIP Account Managers 

Table 6—FLIP Points of Contact 

Table 7 – Map Support Offices 

...............................................................28 

...............................................................29 

................................................................32 
MCO Customer Handbook 7

I. Introduction

Mission

The mission of Mapping Customer Operations (MCO) is to manage the distribution of all standard hard 

media geospatial-intelligence products for the Department of Defense. Our mission statement says it 

best: 

“To provide exceptional supply chain support

to geospatial-intelligence customers in peace and war...around the clock, around the world.”

Specifically, Mapping Customer Operations is the supply chain manager for all geospatial-intelligence 

hard media products distributed to federal organizations and in some cases foreign governments. 

Although our products are provided to most customers at no cost, we maintain stewardship of 

these products and periodically adjust our operations to reflect the dynamic environment of map users. 

Background

On October 1, 1996, the National Imagery and Mapping Agency (NIMA) was established by 

consolidating several different agencies with imagery and geospatial resources and management into a 

single streamlined Department of Defense (DoD) agency. NIMA included functions such as inventory 

management, stock control and distribution however these were later determined to be inconsistent with 

the agency’s core competencies. On April 1, 1998, the Defense Logistics Agency (DLA) acquired these 

functions from NIMA. The Defense Supply Center Richmond (DSCR) became the map inventory 

control point (ICP), the Defense Distribution Center (DDC) acquired storage and distribution 

functions for maps and the Defense Logistics Information Service (DLIS) acquired map cataloging 

functions. In 2003, NIMA was reorganized and renamed the National Geospatial-Intelligence 

Agency (NGA). In July 2010, DLA changed the names of its field activities. DSCR is now DLA 

Aviation, DDC is DLA Distribution and DLIS is DLA Logistics Information Service. 

In January 2014, DLA acquired the hardcopy map and digital duplication/replication mission from NGA. 

DLA Document Services has established several Print on Demand (POD) sites around the world to 

produce these products. Additional capability is provided through Government Print Office (GPO) 

contracts with commercial vendors. 

Mission Partners 

NGA is the sole-source provider of mapping data to MCO. NGA is responsible for 

receiving customer requirements (map-types) through their customer support teams and 

meeting those requirements by creating the maps digitally. The requirements are passed to 

DLA MCO for national stock number (NSN) assignment, inclusion into Mapping Enterprise 

Business System (MEBS) and the DLA Map Catalog; ultimately the products are printed for the customer. 

Additionally, NGA establishes agreements with other federal organizations to provide maps for our 

customers. Various working groups have been established between NGA and the MCO to resolve issues 

and improve customer support. NGA offices are located in Arnold and St. Louis, MO and Fort Belvoir, 

VA.
8 MCO Customer Handbook

DLA Distribution Mapping stores and distributes maps and map-related products from the Richmond 

warehouse. Products are received through multiple sources, including various Print on Demand shops 

and commercial vendors. Items remain in the depot until disposition (e.g., release, salvage, etc.) is 

directed by MCO Inventory Managers (IMs). 

Additionally, DLA Distribution manages 8 satellite Mapping Offices around the world. These offices 

requisition maps from MCO. The products are stored at their locations providing forward stocking of maps 

and functioning as a retail operation for local customers. 

DLA Logistics Information Service (DLIS), in partnership with MCO, is responsible for the various 

versions of the DLA Map Catalogs. This includes the DOD FEDMALL Interactive Map Catalog, hardcopy 

CD-ROM Unclassified & Classified catalog, and the downloadable updates to the catalogs. In addition,

DLA Logistics Information Service assigns national stock numbers (NSN) and other cataloging data to

mapping products.
MCO Customer Handbook 9

II. Establishing Your Map Account

The following steps are required to establish a customer map account to order and receive maps. 

Verify you have a valid DoD Activity Address Code (DoDAAC) and shipping address. 

(If you’re unsure about your DoDAAC and shipping address, please contact your DoDAAC service point. For a 

list of these, please visit our web site http://www.dla.mil/Aviation/ Offers/Products/Mapping.aspx, click on 

“Services/Account Management” and select the link for the DoDAAC/FEDAAC information. This link will provide 

information for all the representatives—simply choose the one most applicable for your activity and contact them 

via phone or email to verify your address. Also, see Table 1 below.) 

Service DODAAC Service Point

Navy Commercial : (216) 204-3011 

Army DSN: 645-9750; Commercial: (256) 955-9750 

DSN: 645-0522; Commercial: (256) 955-0522 

DSN: 645-0059; Commercial: (256) 955-0059 

Air Force DSN: 576-0728; Commercial: (618) 256-0728 

Marines DSN: 260-71233; Commercial: (571) 256-7123 

DSN: 260-5734; Commercial: (571)256-7134 

Coast Guard Commercial: (410) 762-6590

Commercial: (410) 762-6347 

Table 1 DODAAC Service Points for the Military 

How to Register in AMPS 

1. In the URL address field of the browser, enter the following URL and press ENTER on your keyboard.

https://amps.dla.mil/ 

NOTE: CAC users select the email certificate and click OK. 

The system opens the AMPS Gateway screen. 

2. Click the link that reads . . .

Click HERE for access to AMPS. 

NOTE: CAC users select the email certificate and click OK. 

AMPS opens a DLA Single Sign-on Authentication screen containing descriptions of USG. conditions that govern 

the use of the system. 

3. After reading the conditions of use, click OK to close the screen and proceed. AMPS opens a login screen for

external users: go to Step 4.

4. In the login screen, click the topmost link:

First Time User? Click Here to Register 

The system opens the AMPS User Registration screen. 

This screen has four registration options: 

Federal Agency User/Contractor: 

Supplier/Vendor: 
10 MCO Customer Handbook

Public: 

I am a New DLA Employee: Do NOT select this option if you are not affiliated with the Defense Logistics 

Agency. 

5. Click the button that corresponds to your User Type.

6. Click Accept. (DLA or DFAS Privacy Act Statement)

7. Enter User Information and Contact Information appropriate to your User Type.

8. Click Next

9. Enter a password in the Enter New Password field.

10. Enter the same password in the Confirm Password field.

11. Click Next.

12. Review the information on the Summary screen.

13. Click Create Account.

AMPS displays a Confirmation screen containing your new AMPS user ID. 

6

How to complete and submit a role request in AMPS: 

1. Log into AMPS https://amps.dla.mil/ Use your User ID, along with the password you specified during registration.

2. Click Request Role.

3. In the User Information screen, enter your Cyber Awareness Certificate Date. This date must be within 12 months of the

current date.

4. Enter and confirm your SSN, if you are a non‐CAC user.

5. Enter your date of birth.

6. Select a User Type and corresponding information

7. Review External Security Officer Information; update as needed. Accuracy of the email address is important to the delivery

of appropriate email notification.

8. Review Supervisor Information and update as needed. Accuracy of the email address is important to the delivery of

appropriate

9. Click Next.

12. Click DLA Enterprise Application (Under Select Role)

13. Scroll down; select MEBS Prod-Mapping Enterprise Business System Customer MEBS 99. (Move role to the right)

14. Click Next.

15. Justification- Enter comments justifying this role request.

16 Fill in your 6 digit DODAAC.

17. Click Next.

18. Note that the SAAR number for the automated DD 2875 form you just submitted appears in this confirmation.

19. Click OK.

You will receive emails during the process advising you of the status of your request. In addition, completion of the online 

application will generate e-mails to your Supervisor and Security Officer. They have 20 days to respond or your request times 

out and has to be resubmitted. 

Once you receive your approval for access to AMPS/MEBS, log into MEBS (https://mebs.dla.mil). Select Custodian/Alternate 

Access located on the upper left side of the main page. 

 In Step 1, click the arrow next to Related Customer Accounts to see accounts you may currently access.

 In Step 2, enter the DODAAC you want to access. The current Custodian and Alternate will be displayed.

 In Step 3, select the Requestor Option that applies to your situation, read the results of your selection, click Submit.

The screen will display request successfully submitted and a message stating a MCO Account Manager will review

your request and you will be notified by email as to whether the request was approved or denied. If the DODAAC

entered is not open in MEBS, you will be prompted to click Next to submit a Customer Account Request.

If you have questions, contact Mapping Customer Operations at 1-800-826-0342 (select Option 2) for Accounts Management. 

3

2  
MCO Customer Handbook 11

III. Ordering Your Products

After you have established your map account, you will be able to select your products using the DLA 

Catalog of Maps, Charts and Related Products, NSN 7644015433809. This is the first product you 

should order, and it should be included as a subscription item. For more information regarding the map 

catalog, please visit the DLA Logistics Information Services Map Catalog website at

https://dlamapcatalog.logisticsinformationservice.dla.mil. 

 Your map subscription, known as Automated Distribution (subscription) includes products that are 

automatically sent to you whenever there is an update, with no need for you to place an order. A 

complete list of our products is also available on our website at 

http://www.dla.mil/aviation/offers/products/mapping.aspx Click on the “Products” link, then select 

your choice of product type. Each section includes a list cross referencing the national stock number 

(NSN) to the NGA reference number (NRN). See Chapter VI for procedures on establishing Flight 

Information Publication (FLIP) accounts. 

Supply Ordering Systems

The following options are designed to guide customers to the various automated methods available for 

placing map orders. It must be noted that the ability to place requisitions may take additional time if 

customers do not already have access to a DoD supply ordering system.

1. Ensure you have an automated supply system available that is compatible with the Defense

Logistics Agency Transaction Services (DLATS). Their website is

https://www.transactionservices.dla.mil. MCO accepts all requisitions from military supply

systems.

(If you have access to a DoD supply system, you are able to submit your requisition to MCO.)

2. For customers without a DLATS-compatible supply system, MCO suggests using the DLA Web

Requisitioning (WEBREQ) system as an alternative. You can sign up for WEBREQ at the

following site: https://www.transactionservices.dla.mil/daashome/homepage.asp.

(WEBREQ is a separate electronic system that allows customers to order our products via the Internet. Please note

some organizations do not allow their personnel to use WEBREQ so check first. First time users will have to register

to obtain a User ID and Password which may take up to 7 days. If customers experience problems with WEBREQ,

they must contact DLATS directly at DSN: 986-3247 or Commercial: (937) 656-3247.)

3. The DoD FEDMALL is also available to customers wishing to order mapping products. The

website is https://www.dod-fedmall.dla.mil. It is relatively easy to establish an FEDMALL 

account. Since our products are provided at no cost to the customer, it is suggested that you 

establish your account as a MILSTRIP user. To do this, simply click on “My Account.” Fill in all 

requested information and then click on “Permissions”. Click to request MILSTRIP fund code 

payment. You will need to fill out the form that is displayed and have it signed by your supervisor 

to be able to place orders. Fax the form to the number indicated. The account is usually activated

within 24 hours. The last step is “Express Settings.” There, you will need to fill in the following

information:
12 MCO Customer Handbook

Fund Code

Signal Code 

Priority Code 

Advice Code 

Media/Status Code 

Demand Code 

When you have completed this process and have confirmation that your account is 

established for MILSTRIP, you can begin shopping. This ordering system only requires 

input of the NSN, since your other information is already on record. If you have questions, 

you can call 1-877-352-2255. 

4. The DoD Automated Message Exchange System (DAMES) is another avenue for

ordering products from MCO. Customers must contact the DLATS Help Desk to receive

software and assistance with ordering. (DAMES require users to have a desktop personal computer,

modem and telephone line. DAMES software and assistance are available from the DLATS Information Center

and they may be reached at the following address: ATTN: Help Desk, Building 30207, 5250 Pearson Rd.,

Wright Patterson AFB, OH 45433-5328; (937) 656-3247 or DSN 986-3247; FAX (937) 656-3800/I or DSN 

Fax 986-3800/I)

5. The DoD Integrated E-mail Logistics (DIELOG) system allows customers with access to

DLATS over the Internet via the electronic mail system. Customers must contact DLATS at

daas-dielog@dla.mil for assistance.

6. Customers may use the U.S. Navy’s Streamlined Automated Logistics Transmission

System (SALTS) for ordering. Customers must contact the SALTS Project Office at (215)

697-1112 or DSN 442-1112; Fax (215) 697-1476 or DSN Fax 442-1476 for assistance.

(SALTS is a telephone, satellite and e-mail system with users from a variety of services and agencies outside of

the U.S. Navy.)

We encourage our customers to call us whenever they experience a problem or have a question. MCO 

inventory/account managers can assist with all questions and handle any emergency requirements. 

Formatting the Requisition

Placing an order for map products using the traditional supply system requires some customer 

knowledge of logistics codes. Your local supply organization should be familiar with these however, 

MCO employees are ready and able to assist with any customer inquiry on how to complete the various 

required fields for a requisition. To get you started, some general information is offered below. 

DoDAAC

A DoDAAC (Department of Defense Activity Address Code) is a six character alphanumeric code 

that represents the official address of an activity. DoD activities with recurring requirements 

must include a valid DoDAAC whenever ordering products or requesting order status. 

DoDAACs are listed in the DoD Activity Address Directory (DoD 4002.25-6-M). 
MCO Customer Handbook 13

Issue Priority Designator

The Issue Priority Designator defines the priority of your map order. By combining the Urgency of Need 

(UND) code with the Force Activity Designator (FAD) code, an ordering priority can be determined. 

Please DO NOT order maps at a higher priority than requested. This may adversely affect a unit 

receiving their maps in time that truly has a higher priority than you. 

FORCE ACTIVITY DESIGNATOR (FAD 

URGENCY OF 

NEED (UND)

FAD I 

Designated 

by Sec. 

Defense as 

rec. by JCS. 

FAD II 

CONUS 24 

hr. 

readiness. 

Specified 

areas. 

FAD III 

CONUS 30 day 

readiness. 

OCONUS 

combat all other 

areas 

FAD IV 

US Forces 90 

day readiness. 

FAD V 

US Forces all

others. 

A.Unable to Perform 01 02 03 07 08

B.Performance

Impaired

04 05 06 09 10

C. Routine

Replenishment

11 12 13 14 15

Table 2 Issue Priority Designator 

Standard Processing and Transportation Times

The Standard Processing and Transportation Times shows the standard shipping times for maps 

depending on the Issue Priority Group. Although these are standards, in most cases, regardless of the 

requested priority, DLA Distribution Mapping is able to ship in-stock maps within 2 business days of 

request receipt. 

Table 3 Standard Processing and Transportation Times for Determining RDD (Time in Days) 

ISSUE PRIORITY GROUP

(Issue Priority Designator = UND+FAD)

1

(01-03)

2

(04-08)

3

(09-15)

DLA Aviation MCO Processing 2 days 3-5 days 11-15 days

Transportation (From CONUS Depot)

CONUS Canada 3 days 6 days 13 days

Alaska, Hawaii, Latin America, North 

America 

7 days 10 days 51 days

Europe, Middle East, Africa & Mediterranean 7 days 10 days 56 days 

Western Pacific, Asia & Indian Ocean 8 days 11 days 66 days
14 MCO Customer Handbook

Requisition Format

The table below shows a standard requisition format and gives the directions for filling out the 

fields. 

Columns Field Name Description/Instructions

1-3 Document 

Identifier 

Three-digit alphanumeric code that identifies the transaction as a 

requisition or cancellation. Enter the appropriate transaction code: 

A0A Requisition for CONUS customer, with NSN/NATO stock # 

(ALPHA ZERO ALPHA) 

A0D Requisition for CONUS customer, with other data (i.e. chart # 

stock # (ALPHA ZERO DELTA) 

A01 Requisition for OCONUS customer, with NSN/NATO stock # 

(ALPHA ZERO ONE) 

A04 Requisition for OCONUS customer, with other data (i.e. chart 

stock # (ALPHA ZERO FOUR) 

AC1 Cancellation 

AE1 Supply status to requisitioner or supplementary address 

AS1 Shipment status 

4-6 Routing 

Identifier 

Three digit alphanumeric code that identifies the source to which the 

transaction is submitted. 

HM8 (Represents MCO at Richmond, VA) 

7 Media and 

Status 

One-digit numeric code that indicates the type of supply status will be 

provided on the shipment manifest. Additionally, status will be provided

separately at the time of initial processing as required. Enter the 

appropriate status code: 

0 No additional status required 

3 Additional status to requisitioner (recommended) 

5 Additional status to supplementary address 

S 100% supply and shipment status to requisitioner by AUTODIN 

T 100% supply and shipment status to requisitioner by mail 

8-22 Stock 

Number 

Fifteen-digit alphanumeric code that identifies the GI&S products 

required. Enter the complete DLA stock number as shown in the DLA 

Catalog of Maps, Charts, and Other Geospatial Products. Begin in 

column 8, leaving unused trailing columns blank. 

NOTE: All is not acceptable. Each chart must be identified by the 

correct NSN or DLA stock #. 

23-24 Unit of Issue Two-letter code found in the applicable NGA catalog that indicates how 

the products are issued. Enter EA (each) for maps, charts, publications 

and miscellaneous products.
MCO Customer Handbook 15

Columns Field Name Description/Instructions 

25-29 Quantity Five-digit code that indicates the quantity being requisitioned. Enter the 

required quantity right justified with leading zeros. 

30-35 Requisitioner Six-digit alphanumeric code that identifies the requisitioner. Enter your 

DoD Activity Address Code (DODAAC - 5 digit UIC preceded by N 

(NAVY), W (ARMY), Z (COAST GUARD), M (MARINES)). 

36-39 Date Four-digit numeric code that identifies the date the requisition is created.

Enter the last digit of the year and the three-digit Julian date. Example: If

date is 01 Feb 92, enter 2032. 

40-43 Serial 

Number 

Four-digit numeric code (use leading zeros) that identifies the serial 

number of the requisition assigned by the requisitioner (i.e., 0001, 0002, 

etc.). Enter a unique number for each line item ordered and do not repeat

the number on the same Julian day on any requisition. 

44 Demand Code One-letter code that identifies the requisition as recurring or nonrecurring need. Enter R for recurring need or N for one time need. 

45-50 Supplemental 

Address 

Six-digit alphanumeric code (DoDAAC) that identifies the ship-to 

address, if different from requisitioner, or locally assigned internal 

routing code. The Supplemental Address DoDAAC must have a valid 

DLA Form 1832 on file with Mapping Customer Operations. Use the 

following guidelines: 

Ship to another Command E n t e r six-digit alphanumeric DoD Activity 

Address Code (DoDAAC) of the command that products should be 

shipped to. Ensure that the command has an account with DLA under the

DoDAAC. For units with FPO address this will expedite delivery if in 

CONUS and ship-to unit that has building/street address. 

51 Signal Code One-letter code that indicates where the products are to be shipped. DoD 

and Coast Guard activities enter: 

D Ship to command submitting requisition 

M Ship to command listed in Supplemental address columns. 
16 MCO Customer Handbook

Table 4 Requisition Format (Shading indicates required fields) 

Immediate Support / Crisis Situations

MCO can assist with any emergency requests due to crisis situations, short-notice deployments or 

any other unexpected development. When requesting expedited map/chart shipments in support of 

emergency or contingency operations, contact us initially by telephone at 804-279-6500, DSN 695- 

6500 or 1-800-826-0342 and we can address your particular situation. 

Specific requirements for a crisis order include the following: 

* Department of Defense Activity Address Code (DoDAAC)

* NGA Reference Number (NRN)/National Stock Number (NSN)

* Desired quantities

* Required delivery date

* Valid point of contact

* Valid physical street address

* Valid commercial and DSN telephone numbers

52-53 Fund Code Enter NS to indicate free issue. There is no charge to military and other 

DoD customers for these products. 

54-56 Distribution 

Code 

Leave blank. 

57-59 Project Code Three-digit alphanumeric code that identifies command as a participant 

in an operation or exercise without compromising the specific operation 

and/or area of operation and aids DSCR processing of requirements. 

Project codes are assigned by higher authority and passed to participants 

in the operation or exercise. 

60-61 Priority Code Two-digit numeric code that indicates the appropriate Issue Priority 

Designator (IPD) based on your current Force Activity Designator 

(FAD) and your Urgency of Need. Enter the code that intersects your 

FAD and your Urgency of Need. Remember always stay within your 

FAD. Priorities 09-15 are considered routine replenishment and can be 

used by all commands. 

62-64 Required 

Delivery Date 

Three-digit numeric code indicating the date by which products are 

required. Enter three-digit Julian Date omitting the year that products are

required If you enter a date less than 3 working days from your 

submission date, the system will consider your Required Delivery Date 

(RDD) as one year from now. 

65-66 Advice Code Two-digit alphanumeric code that conveys applicable instructions to 

DSCR. Recommended that this be left blank. 

67-72 Leave Blank
MCO Customer Handbook 17

Once the shipment has been processed, the customer will be provided with tracking information as 

soon as it is available. 

Please note during declared crisis or contingency operations, DLA may limit issues of products to 

actively participating units due to the location of the crisis; quantities available; delivery location; 

and weight allowance according to the mode of shipment. 

Forecast Orders

As with any supply chain system, it is critical that requirements are identified well in advance of 

actual need to ensure products arrive in time. Due to the ever changing nature of today’s environment, 

it is not always feasible to plan ahead—especially when unforeseen events drive immediate 

requirements. MCO inventory managers understand this, and we will strive to meet every routine or 

emerging need in advance or just in time. 

Large Quantities— Training and Exercises

If you need unusually large quantities of map products, monthly, quarterly, or annually it is required that 

you request and complete a Map Demand Forecast form. (See sample below) Request and send the completed 

form to Mapping Customer Operations at topo@dla.mil . The following are the threshold amounts that 

require a Map Demand Forecast form: 

Small maps Up to 36” = QTY of 800 

Large maps 60”/64 = QTY of 100 
18 MCO Customer Handbook

MAP DEMAND FORECAST SHEET

DLA MAPPING CUSTOMER OPERATIONS

SECTION ONE: CUSTODIAN INFORMATION

1. MEBS USER ID 2. OFFICE SYMBOL 3. DATE 4. FISCAL YEAR

5. LAST NAME 6. FIRST NAME 7. MIDDLE INITIAL

8. TITLE 9. RANK/GRADE

10. AFFILIATION 11. DODAAC

12. UNIT NAME/ADDRESS/LOCATION 13. EMAIL ADDRESS

SECTION TWO: FORECAST TYPE

14. TYPE OF FORECAST: ANNUALLY

SECTION THREE: MAP INFORMATION AND JUSTIFICATION DATENEEDED:

NRN NSN QTY

NRN NSN QTY

NRN NSN QTY

NRN NSN QTY

NRN NSN QTY

NRN NSN QTY

15. REQUIREMENT JUSTIFICATION

SECTION FOUR: COMMAND APPROVAL (Must be Grade 0‐3 /DoD Civilian Equivalent)

16. LAST NAME 17. FIRST NAME 18. PHONE NUMBER

DSN

19. APPROVER’S TITLE 20. RANK/GRADE 21. DATE

22. SIGNATURE
MCO Customer Handbook 19

Classified Material and Clearances

MCO can only issue classified GIS products to commands that have the proper DADMS release 

code and a current approved map account. Requests for a change in release code status should be 

sent to: 

Mailing Address: DLA Aviation 

Mapping Customer Operations 

8000 Jefferson Davis Highway 

Richmond, VA 23397-5335 

Telephone: Commercial: (804) 279-6500 or 1-800-826-0342 

DSN: 695-6500 

Fax: Commercial: (804) 279-6510 

DSN: 695-6510 

Email: acctmgr@dla.mil

IV. Managing Your Map Account

There are various ways customers manage their map accounts and it is important to decide what will 

best work for your organization. Most accounts have been in place for many years. We recommend 

that map custodians maintain a continuity book to help incoming custodians learn the system. 

Mapping Enterprise Business System (MEBS)

We provide access to the MEBS website to assist in managing map accounts. This access allows 

customers to make changes to map subscriptions, review account characteristics and 

mailing address. DLA requires an annual validation (beginning 12 months from date the 

account was created and each year subsequently) of all map accounts. Validations can be 

accomplished via MEBS. Current custodians/alternates may update their profiles via AMPS of any 

changes. New custodians/alternates must register in AMPS. Failure to update the account may 

result in suspension or cancellation. The account holder must take responsibility for maintaining his 

account. 

To validate a map account via MEBS: 

1. Current custodians/alternates will:

a. Access MEBS (https://mebs.dla.mil)

b. Click on “Verify Map Account(s)” from the Main Page in the upper left hand corner

c. View your account and if there are no changes, click “Yes”. The account will be

updated for one year.

d. Click “No” if changes are necessary. Changes will be made in AMPS.

2. New custodians/alternates must register in AMPS (https://amps.dla.mil).
20 MCO Customer Handbook

Check Requisition Status

Our customers are able to check the status on their requisitions to ensure actions are being taken to 

fulfill map orders. Access the Defense Standard System Material Release Order Tracking System 

and enter your requisition number for the most current status of your requisitions. There is no 

password required for this system. The website is https://wegal.ogden.disa.mil/mrostatus. Contact 

MCO at 1-800-826-0342 if you require additional information or assistance. 

Late or Missing Shipments

If you have checked the website listed above and are unable to find status, feel free to contact MCO 

inventory managers at 1-800-862-0342 or email us at: 

Aeronautical Products aero@dla.mil 

Hydrographical Products hydro@dla.mil 

Topographical Products topo@dla.mil 

Digital Products digital@dla.mil 

For status on Flight Information Publications (FLIPs), refer to the next chapter. 
MCO Customer Handbook 21

Problems with Your Order

Although all maps and map-related products are provided at no cost to the customer, if you 

encounter problems with maps received, customers are encouraged to address these situations with 

MCO inventory managers as they occur. 

Supply Discrepancy Reports (SDR)

Also known as Report of Discrepancy (ROD), SDRs should be submitted to DLA when receipt 

of products reveals an error. The SDR will allow DLA to research and rectify the problem as 

well as precluding future occurrences. Though each service has an instruction on processing 

SDRs, feel free to refer to DLA Instruction 4140.55 for additional information. 

Returns and Disposals

MCO does not accept any returned maps (unless previous arrangements have been made with 

our IMs). Customers should dispose of any unclassified maps in accordance with their local 

disposal procedures. Please ensure all limited distribution and classified products are disposed 

according to their classification requirements. Contact your local DLA Disposition Services 

for detailed information. Their toll free number is 1-877-352-2255. 

Destruction

All map products contain edition numbers or effective dates. Therefore, receipt of a product 

with superseding edition number constitutes authority for immediate destruction of the 

previous edition. Map products in Federal Supply Classes 7641 (Aeronautical), 7642 

(Hydrographic) and 7643 (Topographic) processed for disposal through the DLA Disposition 

Services must be treated as follows. 

Classified products must be destroyed in accordance with DoD Regulation 5200.1-R, 

Chapter IX and Defense Logistics Agency (DLA) Demilitarization Codes for Disposal. 

Limited Distribution products must be treated as ‘‘For Official Use Only’’ (FOUO) 

documents. FOUO documents must be destroyed so that reconstruction is difficult. Local 

conditions may warrant more thorough destruction. 

Unclassified products (excluding Limited Distribution) should be disposed of in an

appropriate manner consistent with local policy. Destruction questions about unrestricted 

NGA products not available through National Oceanic and Atmospheric Administration 

(NOAA) and U.S. Geological Survey (USGS) may be directed to Mapping Customer 

Operations. 

The National Security Agency (NSA) accepts all NGA-produced classified (up to the level 

of secret) and sensitive CDs within the Federal Supply Class (FSC) 7644 (Digital) for 

destruction. 

 CDs must be shipped according to the following requirements:

 Be separated from plastic jewel cases and paper wrappings or inserts.

 Be packaged in boxes no larger than 18" by 18" by 18" weighing no more than 40

pounds each.
22 MCO Customer Handbook

 Direct deliveries must be coordinated with the Classified Material Conversion

Office (LL14), Commercial: 301-688-7215 or DSN: 644-7215.

 Be sent via the Defense Courier Service.

 Products with security levels up to a SECRET can be sent by Registered Mail and

products with security level up to confidential can be sent via First Class or

Certified Mail to: 

Director NSA 

ATTN: CMC 

Suite 6890 

9800 Savage Road 

Fort George Meade, MD 20755-6890 

Plastic Recycling, Inc. has agreed to accept NGA-produced limited 

distribution including public sale CDs for recycling. Please contact them 

below. 

Plastic Recycling, Inc. 

420 Ashwood Road 

Indianapolis, IN, 46225 

COMM (317) 780-6100 
MCO Customer Handbook 23

V. Customer Support

Mapping Customer Operations provides a variety of services and support options and we can tailor our 

resources to fit your particular needs. From on-line instructions to on-site training, our personnel are 

available Monday through Friday 0630 to 1600 EST. 

Accounts Management/Analysis Branch

Our Customer Management Branch is responsible for assisting customers with establishing map 

accounts and other questions about our products and services. If you have questions about your account 

or would like some general information, please contact the following: 

Commercial: 1-800-826-0342 or (804) 279-6500 

DSN: 695-6500

Email: acctmgr@dla.mil

Customer Assistance Visits

At the request of the map customers, Mapping Customer Operations can conduct assistance visits. 

Subjects covered would include map ordering procedures, account establishment, emergency requests, 

allowances, Automatic Distribution (AD) accounts, and crisis support. The visits are tailored to each 

unit. Visits are arranged upon request. We travel with our counterparts at DLA Logistics Information 

Service to bring a full spectrum of map training to the customer, including a thorough tutorial of how to 

use the Map Catalog CD to place your orders. 

Commercial: 1-800-826-0342 or (804) 279-6505

DSN: 695- 6505

POC: Pam Lee 

NGA Customer Assistance

The NGA Customer Help Desk is available to assist customers with general questions about NGA 

products and services. Customers may call from 0600 to 1800 CST, Monday through Friday. US and 

OCONUS customers may call: 

Commercial: 1-800-455-0899

Secure Phone: 578-5555

DSN: 312-547-5555

Unclass E-mail: EnterpriseServiceCenter@nga.mil

JWICS E-mail: EnterpriseServiceCenter@nga.ic.gov

Mail: NGA

Enterprise Service Center (ESC)

Mail Stop: E36-ESC

7500 GEOINT Drive

Springfield, VA 22150
24 MCO Customer Handbook

VI. Products and Programs

Allowances

MCO receives instructions from the Commander, U.S. Atlantic Fleet, Commander, U.S. Pacific Fleet, 

Commander Submarine Force Atlantic Fleet, Commander Submarine Force Pacific Fleet, Commander 

Military Sealift Command, or the Commandant U.S. Coast Guard concerning allowances. In short, 

Fleet Commanders establish specific geospatial-intelligence products to be included as part of a ship’s 

standard requirement ensuring they are able to engage in current and anticipated operations. 

Map and Chart Allowances References: 

COMUSFLTFORCOMINST 3140.9B, dated July 15, 2015 

COMPACFLTINST 3140.3C dated July 28, 2014 

COMSUBLANTINST S3140.1F, dated Feb 24, 2009 

COMSUBPACINST S3530.2H, dated Aug 01, 2013 

COMSCINST 3145.1D, dated June 10, 2009 

COMDTINST M3140.5B, dated April 22, 1991 

Allowances are broken down into the below categories: 

Permanent Allowance

The Permanent Allowance is the mandatory quantity of products that a ship or command must hold 

at all times pertaining to the ships assigned in a particular Area of Responsibility (AOR). 

Combatant commanders define the requirements for NGA products that must be on board the ship. 

In addition, any deploying ships must have specific, predetermined products readily available upon 

deployment that are unique to the geographic area of its assigned mission. These predetermined, 

individual products are grouped together into one large requirement called a Ship’s Allowance. A 

Ship’s Allowance identifies specific products required to enable the ship to meet planned mission 

requirements and are specifically built to match the type of ship. NGA and MCO are advised by 

the appropriate combatant commander of the need to build an allowance for specific ships by 

publishing the Fleet Allowance Instructions. Notice of revisions, however, can come from an 

individual ship. The combatant commander will advise MCO when to activate the allowance for 

newly commissioned ships, for those that are completing a scheduled overhaul, or for a deploying 

ship. 

Deployment Allowance

The combatant commander or an individual ship notifies MCO by letter to activate an allowance 

for a deployment. Activation letters must be submitted 6 months out or no later than 90 

days out prior to required delivery date. Products should arrive 30 days prior to 

deployment. This time frame allows for chart corrections and updates for Safety of Navigation on 

hydrographic products. The Deployment Allowance provides required supplemental products to 

augment the permanent allowance for extended operational commitments. For ships, deployment 
MCO Customer Handbook 25

allowances support prolonged operations in a particular geographic area or AOR. Deployment 

Allowances support temporary and permanent requirements. All Atlantic Fleet Vessels requesting 

Mediterranean or Indian Ocean deployment packages will become a permanent part of the 

assigned allowances. When ships return from a Mediterranean and/or Indian Ocean deployment 

the ship must retain all products. 

Activation Letter Contents

- Must be on official DoD letterhead

- Indicated requesting DoDAAC

- Reference applicable Fleet Instruction pertaining to the activation request

- Indicated the Required Delivery Date

- Indicate a “Ship To” address

o Building number

o Street number and name

o City, State and ZIP code

o Contact person’s name and telephone number

- Indicate “Ship To” address for classified deliveries (if applicable)

- Overall POC for request

** Mail letter to Mapping Customer Operations (see next section) and FAX a copy of letter to (804)279-6524 

or DSN695-6524 at least 6 months prior to deployment (no later than 90 days prior).

Validation (Allowance List)

The Allowance List can be requested from the Mapping Customer Operations or viewed on line by 

Account Custodians. All commands should request a copy of the list of products they receive by 

automatic distribution to validate their requirements. The printout is divided into seven columns. The 

first column lists the Product number in alphanumeric order. The second lists the Product Input Type. 

The third column lists the Stock Number. The fourth column is the edition number. The fifth column is 

the Permanent Allowance Quantity (to reduce this quantity requires the Fleet Commanders 

authorization). The sixth column is the Deployment Quantity. The seventh column is the Additional 

Quantity used to increase or decrease the amount of products being received and request additional 

coverage not included in the established allowance. Requests for an updated Allowance List can be sent 

to Mapping Customer Operations as follows: 

Mailing Address: DLA Aviation 

Mapping Customer Operations 

8000 Jefferson Davis Highway 

Richmond, VA 23297-5335 

Telephone Commercial: (804) 279-6500 or 1-800-826-0342

DSN: 695-6500

Fax Commercial: (804) 279-6524

DSN: 695-6524

Hydrological Section Email: hydro@dla.mil
26 MCO Customer Handbook

ALLOWANCE LIST INVENTORY GUIDELINES

• Review usage of all products listed (NOTE: MCO recommends AD to be a year supply).

• Increase quantities by lining through number in unit allowances column and writing the correct

amount desired.

• To add a new product: (1) locate where it would be listed (alphabetically, by product type);

(2) write the full stock number in the left margin; (3) enter the required amount in the unit

allowance column.

 Account Custodians having received access to the Mapping Enterprise Business System (MEBS)

may view the Allowance Inventory Listing on line at https://mebs.dla.mil. Click on 

Subscriptions. 

Flight Information Publications (FLIP)

Flight Information Publications and Flight Information Products (FLIP) are sensitive flight critical 

mapping and charting type items produced by the National Geospatial-Intelligence Agency (NGA), 

foreign governments and commercial vendors that are distributed by Defense Distribution Mapping and 

varied civilian contractors. 

Products

A complete list of available FLIP and related products is contained in the Defense Logistics 

Agency Electronic Catalog of Maps, Charts, and Other Geospatial Products, Section 2 – 

Flight Information Publications (FLIP). 

There are three standard types of Flight Information Publications (Planning, Enroute and 

Terminal) that cover eight geographic areas throughout the world. These items are produced 

in increments varying from 28 to 365 days. Sufficient quantities of each product type are 

produced and printed to adequately supply all active subscription accounts and depot shelf 

stock. 

Planning Products 

FLIP planning products include books intended primarily for use in pre-flight planning at 

base, squadron and unit operations offices and low altitude, large scale wall charts showing 

radio aids to navigation, authorized airports, and other aeronautical data necessary for 

preliminary flight planning. 

Enroute Products 

These publications are designed to provide enroute information portraying high and low 

altitude airway systems with related navigational data and airports required to support radio 

navigation. Products include Flight Information Handbooks, supplements, and low/high 

altitude sheets. 
MCO Customer Handbook 27

Terminal Products 

Terminal products provide information on standardized routings, instrument approach procedures, and 

terrain data within a 50 nautical mile radius of selected airports. 

Miscellaneous Products 

There are a number of FLIP-related products containing other important aeronautical 

information. Some examples include Foreign Clearance Guides, Sectional Aeronautical 

Charts, VFR Terminal Area Charts, U.S. Standard for Terminal Instrument Procedures 

(TERPs), Airman's Information Manual, ICAO Documents and the Air Almanac. 

FLIP Ordering Procedures

FLIP products are assigned National Stock Numbers (NSN) and can be ordered by MILSTRIP / 

FEDSTRIP. However the urgent need and short interval between FLIP products makes constant 

ordering burdensome and timely receipt and use unlikely. Therefore, FLIP distribution is normally 

achieved through Automatic Distribution (AD) rather than through ordering. Customers must 

identify the effective date their AD is to begin and must submit their request 60 days prior to that 

date. 

FLIP Automatic Distribution

FLIP products are published in 28-day cycles to coincide with internationally established effective 

dates. The National Geospatial-Intelligence Agency (NGA) provides initial Automatic Distribution 

(AD) of all FLIP cycles to customers via direct contractor delivery. Although Mapping Customer 

Operations (MCO) compiles and monitors the list of authorized FLIP customers, we are not 

responsible for FLIP AD to customers at the start of each cycle. 

MCO maintains limited quantities of shelf stock, which are available to customers through the 

normal requisitioning process. Customers must order through their local supply channels to obtain 

the required FLIP products. To ensure requirements are met, it is strongly suggested customer 

receive requirements via AD. 

FLIP Subscription Account Management

FLIP subscription accounts for Army, Navy, Marines, Foreign Exchange, and Foreign Military 

Sales are maintained by FLIP Account Managers. These individuals are the initial point of contact 

for authorizing the establishment of FLIP subscription accounts, consolidation, modification, 

termination and discrepancies. See Table 5 below. 

Please note that due to FLIP products being printed and distributed by contractors, the subscription 

requirements are compiled and submitted 6 weeks prior to the product being issued. Any changes 

in quantities or adding/deleting products to your subscription account must be made at least 60 

days prior to the product effective date. Please visit our web page for a list of activation dates: 

http://www.dla.mil/aviation/offers/products/mapping.aspx 
28 MCO Customer Handbook

Requisitioning FLIPs versus Subscriptions

MCO holds limited quantities of FLIP stocks on the shelf which are available to customers. 

Should your subscriptions not arrive in time or additional quantities are required above your 

subscription quantity, customers should place a requisition immediately with their local supply 

channels to get the necessary products from MCO. 

Late or Missing FLIP Automatic Distribution Shipments

FLIP products are published in 28-day cycles to coincide with internationally established effective 

dates. NGA provides initial automatic distribution of all FLIP cycles to customers via direct 

vendor delivery. 

FLIP Account Managers

 

Table 5 FLIP Account Managers 

Contact Address Phone Email

All customers not listed 

below 

DLA Aviation 

Mapping Customer Operations 

8000 Jefferson Davis Highway 

Richmond, VA 23297-5339 

Commercial 

1-800-826-0342 or 

804-279-6500 

DSN: 695-6500 

aero@dla.mil

Attention FLIP Manager 

Army Accounts 

– Central/South America, 

Korea & Pacific “AE” & 

CONUS “AC” 

US Army Aeronautical Services 

Agency 

ATTN: ATAS-AI 

9325 Gunston Road, Suite N319 

Fort Belvoir, VA 22060-5582 

Commercial 

703-806-4870 

DSN: 656-4870 

usaasaops@us.army.mil

Army Accounts 

– Korea “AE” Far East 

8th U.S. Army Air Traffic 

Control Section 

Yongsan Garrison Bldg 2464 

Unit 15236 

Seoul, Korea 

APO AP 96205-0009 

Commercial 

011-822-7915-4261 

DSN: 315-723-6115 

usaasaops@us.army.mil

Army Accounts 

--Europe, Africa and the 

Middle East “AE” 

U.S. Army Aeronautical Service 

Detachment (Europe) 

ATTN: ATAS-AD 

Unit 29243 

APO AE 09102 

Commercial 

011-49-6111-43-537-8601 

8079/5601 

DSN: 314-537-8601 

Foreign Military Sales 

Mr. Luis Pulupa 

National Geospatial-Intelligence 

Agency 

7500 GEOINT Drive 

Springfield, VA 22150 

Mailstop S82 

Commercial 

571-557-2261 

DSN 547-2261 Luis.G.Pulupa@nga.mil

Foreign Exchange 

Karen Perkes 

National Geospatial-Intelligence 

Agency 

Commercial 

305 437-2202 Karen.J.Perkes@nga.mil 

Civil Reserve Air Fleet Headquarters AMC/DOF Commercial Daniel.Asher@scott.af.mil
MCO Customer Handbook 29

Listed below are the respective contact points for various FLIP products if you do not receive prior to 

their effective dates. 

Table 6—FLIP Points of Contact 

To reduce the possibility of a missing or lost FLIP shipment from NGA's contract vendor(s) please 

review the suggestions below. 

o Review and verify that the shipping address for your DODAAC is correct. An outdated 

or inaccurate address will cause you not to receive your FLIPs. 

o NGA FLIP contractors use the U.S. Postal Service to deliver to customers with a Post 

Office Box or APO/FPO address. Contact the NGA program managers (POCs and phone 

numbers listed above) for further tracking information. 

o Review your Automatic Distribution (AD) listing to ensure all the products you require 

are listed and reflect the correct quantities you desire. To review and update your AD list 

contact your FLIP Account Manager or the Customer Support Branch at Toll Free: 1- 

800-826-0342, Commercial: 804-279-6500 or DSN: 695-6500, or send an email to 

acctmgr@dla.mil. Please include your DoDAAC. 

Digital Products

The following list consists of available digital products. 

Compressed ADRG (CADRG)

A common compression of ADRG for use in any application requiring rapid display of a map image or 

manipulation of the image of a map in raster form. CADRG achieves a nominal compression of 55:1 

over ADRG. CADRG is available on the NGA Gateway Server. If using the CD catalog, can be found 

within the "Digital Publications" layer. 

FLIP Product POC

 Area Arrival Charts (AAC) 

Terminal Instrument Approach Plates (TERM) 

Planning Guides (PLAN) 

Enroute Charts (ENR) 

Contact the NGA at 1-800-771-3149 or DSN: 369-5025.

Sectionals Aeronautical Charts (SEC)

VFR Terminal Area Charts (VFRTA)

Helicopter Charts (HELO) 

MCO 

MCO

MCO 

Contact MCO at Commercial (804)279-6500, DSN 695-6500 or Toll Free 1-800-826-0342

Army FLIP account holders should contact their FLIP Account Manager for assistance. 
30 MCO Customer Handbook

Controlled Image Base (CIB)

A seamless dataset of orthophotos at 1m scale, made from rectified grayscale aerial images. CIB 

supports various weapons, C4I theater battle management, mission planning, digital moving map, terrain 

analysis, simulation and intelligence systems. CIB data are produced from digital source images and are 

compressed and reformatted to conform to the Raster Product Format standard. CIB files are physically 

formatted within the National Imagery Transmission Format (NITF) message. CIB may be derived from 

a grayscale image, from one band of a multispectral product, or from an arithmetic combination of 

several multispectral bands. Applications for CIB include rapid overview of areas of operations, map 

substitutes for emergencies and crises, metric foundation for anchoring other data in C4I systems or 

image exploitation, positionally-correct images for draping in terrain visualization, and image 

backgrounds for mission planning and rehearsal. CIB is available on the NGA Gateway Server. If using 

the CD catalog, can be found within the Digital "Controlled Image Base (CIB 1m/5m/10m)" layer. 

Digital Terrain Elevation Data (DTED)

DTEDs are designed to support aircraft radar simulation and prediction. DTED supports many 

applications, including line-of-sight analyses, terrain profiling, 3-D terrain visualization, mission 

planning/rehearsal, and modeling and simulation. 

Vector Map (VMAP)

VMAPs are a collection of databases that provide vector-based geospatial data. This product is designed 

to support geographical information system analysis and can be used for various situation map 

background displays. 

Digital Feature Analysis Data (DFAD)

DFAD is a standard NGA product that supports radar return simulation, navigation and terrain 

obstruction studies. When combined with DTED, DFAD provides an off-line database for use by 

weapon system flight simulators and other types of simulation, such as line of sight, obstruction, and 

perspective view development. 

Vector Product Format Interim Terrain Data (VITD)

VITD is designed to provide digital Terrain Analysis data for systems requiring digital terrain 

information on CD-ROM. 

Digital Aeronautical Flight Information File (DAFIF)

DAFIF is a flight information database containing airports, heliports, navigational aids, airspace, enroute 

and terminal data covering both high and low enroute structures worldwide. 

Digital Point Positioning Database (DPPD)

DPPDs provide the warfighter with a deployable database, in a computer workstation environment 

from which latitude, longitude, and elevation can be quickly and accurately derived on digital image 

exploitation systems. 
MCO Customer Handbook 31

Civil Reserve Air Fleet (CRAF)

The Civil Reserve Air Fleet is made up of US civil air carriers who are committed by contract to 

providing operating and support personnel for the Department of Defense. The CRAF program is 

designed to quickly mobilize the nation’s airlift resources to meet DoD force projection requirements. 

These airlift operations are used in emergencies when the need for airlift exceeds the capability of 

military aircraft. Management of this program is by Department of the Air Force, Headquarters, Air 

Mobility Command, Scott Air Force Base. 

CRAF accounts are authorized to receive DoD FLIP products through the automatic distribution 

program and requisitioning process. The area of coverage of the FLIP materials depends on the part of 

the CRAF program you are participating in (Aeromedical Evacuation, Alaska, Domestic, or Long-Range 

International). 

If you need more information concerning this program please contact the CRAF Program Manager at 

Commercial 618-229-2400/1751 or DSN 779-2400/1751 or by writing to Headquarters AMC/DOF, 402 

Scott Drive, Unit 3A1, Scott AFB, IL 62225-5302. 

Automatic Distribution (AD)

In support of allowances, DLA developed the Automatic Distribution (AD) system. Also known as 

subscriptions, the AD system expedites shipment of required products identified in the allowance lists to 

the receiving commands. As new products and new editions are published by DLA, automatic 

distribution is made with no ordering action required by the commands. 
32 MCO Customer Handbook

VII. Map Support Offices 

DLA Map Support Offices (MSOs) are strategically located throughout the world to assure availability 

close to our customer needs. Dependent on your organization’s location and map requirements, you may 

be supported by a MSO in your geographic area. The MSO may provide you with over-the-counter 

service and/or they may support your map requisitions and provide products directly. The following 

chart depicts our current MSO locations. 

MSO Bahrain (Manama, Bahrain)

Telephone: Commercial: 011-973-1785-3624/27 

 011-97-6999-1003 

DSN: 318-439-3624/26 

Fax: Commercial: 011-973-1785-4824 

MSO Hawaii (Honolulu, Hawaii

Telephone: Commercial: (808) 473-9580/81 

DSN: 315-473-9580/81 

Fax: (808) 449-6665 

MSO Norfolk (Norfolk NAS, Virginia)

Telephone: Commercial: (757) 445-2159/60 

 DSN: 565-2159/60 

Fax: Commercial: (757) 445-2461 

DSN: 565-2461 

MSO San Diego (San Diego, California

Telephone: Commercial: (619) 545-6068/6069 

DSN: 735-6068/6069 

Fax: Commercial: (619) 545-0755 

DSN: 735-0755 

MSO Germersheim (Germersheim, Germany)

Telephone: Commercial: 011-49-7274-96-5400/5032 

 DSN: 314-378-5400/5032 

Fax: Commercial: 011-49-7274-96-5405 

Secure: 011-49-7274-96-5402 

MSO Korea (Waegwan. Korea)

Telephone: Commercial: 011-82-54-970-4182/83 

 DSN: 315-765-4182/83 

Fax: Commercial: 011-82-970-4079 

DSN: 315-765-4079

MSO Japan (Atsugi, Japan)

Telephone: Commercial: 011-81-468-16-6214/9784 

DSN: 315-243-6214/9784 

Fax: Commercial: 011-81-467-63-3357 

 DSN: 315-264-3357

Table 7 Map Support Offices 
MCO Customer Handbook 33

VIII. Useful Web Sites 

Account Management & Provisioning 

System (AMPS) 

Mapping Enterprise Business System 

(MEBS) 

https://amps.dla.mil

https://mebs.dla.mil

DLA Map Catalog NIPR online 

DLA Disposition Services 

DLA Logistics Information Services 

DLA Transaction Services 

https://dlamapcatalog.logisticsinformationservice.dla.mil 

http://www.drms.dla.mil

http://www.dlis.dla.mil

https://www.transactionservices.dla.mil

DoDAAC Information https://dodaac.wpafb.af.mil/

DOD E-Mall https://dod.emall.dla.mil/

DSS Material Release Order (MRO) 

Tracking System 

https://wegal.ogden.disa.mil/mrostatus 

Mapping Customer Operations www.aviation.dla.mil
34 MCO Customer Handbook

IX. Mapping Customer Operations Contact Info 

Mailing Address: DLA Aviation 

Mapping Customer Operations 

(DSCR-QAM) 

8000 Jefferson Davis Highway 

Richmond, VA 23297-5335 

Telephone Commercial: (804) 279-6500 or 1-800-826-0342 

DSN: 695-6500 

Fax Commercial: (804) 279-6510 

DSN: 695-6510 

Customer Account Support Email: acctmgr@dla.mil 

Customer Assistance Visits Email: dscr.rmfwebmaster@dla.mil 

General Questions Email: dscr.rmfwebmaster@dla.mil 

Aeronautical Product Inquiries aero@dla.mil

Digital Products Inquiries digital@dla.mil 

Hydrological Product Inquiries hydro@dla.mil

Topographical Inquiries topo@dla.mil

NGA Customer Support Telephone: 1-800-455-0899 

DSN: 547-5555 

NGA Mailing Address: General Help Desk 

National Geospatial-Intelligence Agency 

Mail Stop: L-89 

3838 Vogel Road 

Arnold, MO 63010-6238 
MCO Customer Handbook 35

X. Inventory 

Inventory List

Aeronautical Products 

Evasion Charts (EVC)

Flight Information Publications and Products (FLIP)

Global Navigation Charts (GNC)

Jet Navigation Charts (JNC)

Joint Operations Graphic Charts (JOG)

Operational Navigational Charts (ONC)

Tactical Pilotage Charts (TPC)

Publications

Others

Hydrographic Products 

Bottom Contour Charts

Combat Charts

Costal Charts

Harbor/Approach Charts

Publications

Others

Topographic Products 

1:100,000 Topographic Line Map (1:100 TLM)

1:50,000 Topographic Line Map (1:50 TLM)

1:25,000 Topographic Line Map (1:25 TLM)

City Graphics

Joint Operations Graphic-Target Charts (JOG-T)

Briefing Graphics

Military Installations Maps (MIM)

World Maps

U.S. Geological Survey (USGS)

Publications

Others

Digital Products 

Compressed ARC Digitized Raster Graphics (CADRG)

Controlled Image Base (CIB)

Digital City Graphic (DCG)

Digital Feature Analysis Data (DFAD) & (DTED)

Digital Point Positioning Data Base (DPPDB, V & D)

DLA Map Catalog

Falcon View/Talon View Software

Vector Smart Map (VMAP)

Others

Total
36 MCO Customer Handbook

XI. Abbreviations 

AD Automatic Distribution/Subscription 

AMPS Account Management Provisioning System

AOR Area of Responsibility

DLATS Defense Logistics Agency Transaction Services 

DSS Defense Standard System

DLA Defense Logistics Agency

DLIS Defense Logistics Information Service

DOD Department of Defense

DOD EMALL Department of Defense Electronic Mall

DoDAAC Department of Defense Activity Address Code 

DTG Date Time Group

EDD Estimated Delivery Date

FAA Federal Aviation Administration

FAD Force Activity Designator

FLIP Flight Information Publications

HM8 Routing Identifier for DLA Aviation (Mapping Customer Operations)

ICAO International Civil Aviation Organization

IPD Issue Priority Designator

JCS Joint Chief of Staff

MCO Mapping Customer Operations

MEBS Mapping Enterprise Business System

MSO Map Support Office

NIMA 

NGA 

National Imagery and Mapping Agency 

National Geospatial-Intelligence Agency 

NOAA National Oceanic and Atmospheric Administration

OCONUS Outside Continental United States

POD Print on Demand

RDD Required Delivery Date

SAAR System Authorization Access Request

TERP Terminal Instrument Procedures 

UND Urgency of Need

USGS United States Geological Survey

WEBREQ Web Requisitioning