Adams, Kevin (OST) 

From: Adams, Kevin (OST) 

Sent: Sunday, December 04, 2011 5:57 PM 

To: Adams, Kevin (OST) 

Subject: FW: Delta Service to Alpena, Ml '^2. 

From: Ken Nielsen rmailto:nielsens(gichartermi.net] 

Sent: Sunday, December 04, 2011 5:34 PM 

To: Adams, Kevin (OST) 

Subject: FW: Delta Service to Alpena, MI 

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From: Ken Nielsen ['mailto:nielsens(ia)chartermi.net] 

Sent: Sunday, December 04, 2011 5:31 PM 

To: 'Dana.Debel@delta.com'; 'Jeff.Davidman@delta.com'; 'Marquita.Fortner@delta.com'; 'mKevin.adams@dot.gov' 

Cc: Jackie Krawczak 

Subject: Delta Service to Alpena, MI 

Delta Airlines: 

I have been a loyal Delta Skymiles Frequent Flyer. I have achieved Platinum status for the past two years, and have 

already reached that level for next year. A vast majority of my flights have originated from and terminated in Alpena. 

I have also been a member of the Sky Club, but am hesitant to renew my membership at this time due to the uncertainty 

of Delta service from Alpena. 

I have business associates in Boston, DC and NY and other locations who have multiple carrier options. Many times they 

end up flying Delta so we can travel together to a meeting destination. 

If Delta pulls out of Alpena all that goes away. 

If the Cleveland service bid were accepted, it would make no sense to hop back to DTW on Delta to then continue to 

eastern cities. Continental has non-stop service from Cleveland to many of my eastern destinations. 

Once I am forced to drive a minimum of 2.5 hours to catch a plane, there are other carriers at many of those airports. 

Sault Ste. Marie, Ontario also becomes a viable option for Canadian travel, as it is 3 hours away. Air Canada has some 

competitive prices, and customs can be done at the border rather than at an airport. 

For the most part. Delta service has been good. The DTW McNamara Terminal is pleasant and efficient. The ground and 

gate crews are erratic at DTW; there is nobody around when the plane lands sometimes. Sky Club personnel there are 

excellent. I have yet to visit the new terminal. That could happen with a carrier change. 

Service into Alpena has been pretty consistent other than the occasional weather or the recent runway repairs. It is very 

convenient to hop on an early morning flight from Alpena and arrive in many destinations that same morning. 

I am sure that I am not the only business person who has these concerns. 

I hope that Delta will find a way to continue service into Alpena. 

Sincerely, 

Ken Nielsen 

Sky Miles #2158439246 
Adams, Kevin (OST) 

From: Jackie Krawczak [jkrawczak@alpenachamber.com] 

Sent: Wednesday, November 30, 2011 4:28 PM 

To: Adams, Kevin (OST) 

Subject: FW: Airline concerns 

Just got this one. A bit late, yes but exactly our concern. Thanks! 

Jacbie Krawczab 

Alpena Area Chamber of Commerce 

Executive Director 

989.354.4181 

www.alpenachamber.com 

From: sternsc@iuno.com rmailto:sternsc@iuno.coml 

Sent: Wednesday, November 30, 2011 4:14 PM 

To: Jkrawczak@alpenachamber.com 

Subject: Airline concerns 

Hi Jackie, 

My husband flies periodically for business from Alpena to various cities around the country. He has many times 

arrived at the local airport to find the flight has been delayed or postponed. Because he has a connector flight 

scheduled, he often has driven to another airport, usually Metro in Detroit where at times he has not been able to 

make the connection due to drive time. Yesterday he was rescheduled out of Bishop in Flint to Atlanta, Georgia. 

The delays have been for a variety of reasons; weather, mechanical problems, no flight in so no plane available 

to fly out. Yesterday it was the pilots were not able to fly. 

Delays are expected with frequent travel. However, my concern is that Alpena may contract with a carrier who 

does not have alternate locations reasonably located to accommodate him in times of delay. If he would have 

been connecting in Cleveland yesterday, driving would have been an extreme delay in his plans. Chicago is not 

a reasonable drive time either. 

Frequently, the complaints heard about Alpena are that there are not enough people flying from here. Yesterday 

the plane was full. We would just as soon fly from here with our car parked safely nearby, rather than drive to 

Detroit and pay to park, only to have the 4 hour drive waiting for the return to Alpena. 

Thank you for working to get the Alpena area a reliable and convenient airline to accommodate business people 

and other travelers. 

Cathy Stems 

989-595-2233 

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