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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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HomeLand and MaritimeOffersLand Customers

                          - DLA Land and Maritime
                          - Working with Land and Maritime                              - Business Applications
                            - Land Industry Support
                            - Maritime Industry Support
                            - Selling to Land and Maritime                                - Alternate Offers
                              - Counterfeit Detection
                              - FDTPI
                              - Global Tire Program
                              - IPV
                              - Polaris
                              - Vendor Assistance
                          - What Land and Maritime Offers                              - DOD Locks
                            - Land-Based Weapons Systems
                            - Land Products and Services
                            - Maritime Products and Services
                            - Product Test Center                                - PTC Locations
                            - Technical Support                                - Document Standardization
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                            - Locations                                - Columbus (DSCC)
                              - Aberdeen
                              - Forward Presence Teams
                              - Mechanicsburg
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                              - Pearl Harbor
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                              - Puget Sound
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                            - Organization
                            - People and Culture                                - Mentoring Programs
                              - Level 1 Mentoring
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## ​Links & Job Aids

                        - Acronyms & Abbreviations  (.pdf)  
                        - DoD LogPort  
                        - DoD FEDMALL  
                        - DLA Customer Assistance Logistics Training  (.pdf)  
                        - FED Log
                        - Small Business Office
                        - DLA Director's Strategic Plan

## Contact

If you have suggestions, comments for the Land DCO website please email us at **WebContentManagerQL@DLA.MIL.  

For customer inquires, please visit the Customer Support page.

For questions or access to DLA applications, please visit the list of all DLA applications and choose the application youneed assistance with from the list to be directed to an information page with application-specific contact information.

# Land Products and Services

From foxhole to factory, DLA Land and Maritime is DLA’s single provider for land materials. We support you with demand planning for repair parts, requisition support and more. Our customer service representatives are located around the world to ensure you have the readiness you need to accomplish your mission.

                            - Land Operating Forces
                            - Land Planning and Industrial
                            - Land Weapons Systems
                            - Land Forward Presence
                            - Points of Contact
                            - Mission and Vision

### Land Operating Forces Division (QLA)

                                - Facilitates and improves communications with Army/USMC customers by     providing a direct point of contact for customer inquiries related to logistics support.
                                - Collects customer intent for DLA strategic planning Land Readiness Support.
                                - Troubleshoot readiness issues for proactive resolution.
                                - Weekly engagement on readiness issues for all Army deployed forces.

Staffed by: Customer Account Specialists

Customers are CONUS, OCONUS, and forward deployed
                                - Expedite open Purchase Request (PR) or Purchase Order (PO) delinquent deliveries
                                - Provide shipping information
                                - Research requisition processing issues

#### Our Mission

Using Order Fulfillment expertise, Customer Relationship Management and Forward Presence Footprint, provide direct logistics support to operational land service units and federal agencies by resolving unique and systemic requisition issues within the DLA supply chain.

The Operating Forces (QLA) divisions or DCO Land has three branches: Forward Execution, CONUS Support, and OCONUS and Contingency Support.
                                - Organizational Chart  (.jpg image)  
                                - Top 5 Priorities  (.jpg image)  

### Land Planning and Industrial Division (QLB)

                                - Manages relationships with industrial customers.
                                - Focuses on Commanders Critical Information Requirements.
                                - Conducts and participates in activities related to Industrial Forecasting Support Group.
                                - Tailors DLA Support Services to the industrial activities Lean Six Sigma efforts.
                                - Focuses and leverages DLA support to maintain Industrial Production Schedules and supports Industrial Forecasting Support Groups.

### Land Weapons Systems Division (QLR)

                                - Manage DLA’s sustainment support, a key piece of the total Life Cycle management of all major DoD land weapons systems from cradle to grave.
                                - Interact continuously with supported Program Managers and service Integrated Logistics Support Centers to ensure the operational health of system throughout their entire lifecycle.

Staffed by: Weapon System Support Manager (WSSM)

### Platforms Supported

### Land Forward Presence

Primary Focus Areas: Solve, Train, Advise

**Solve** unique and systemic supply chain issues through causative research and collaboration resulting in order fulfillment.

**Train** the individual customer logisticians on the use of logistics information technologies so they can solve their own supply chain problems, positively contributing to unit readiness.

**Advise** unit commanders and staffs on the DLA enterprise so they can leverage our capabilities in support of their plans, policies, training, and operations.

Staffed by: Customer Support Representative (CSR) and Customer Logistics Site Specialist (CLSS).

CSR:
                                - Executes forward presence
                                - DLA’s “eyes & ears forward” with the Customer
                                - Non-transactional

CLSS:
                                - Executes forward presence
                                - DLA’s “eyes & ears forward” with the Customer
                                - Perform CAS & DP functions
                                - Transactional

Forward Presence Locations
                                - Letterkenny with Tactical missile; ground support equipment
                                - Sierra with supply Depot Operations; Demil Storage; and Water Purification
                                - Marine Corps Logistics Base Barstow with Wheeled Vehicles
                                - Corpus Christi with Helicopters
                                - Red River with Bradley and MLRS; Tactical and Combat Vehicles; and Reset Track and Road Wheeled
                                - Anniston with Combat Vehicles; small Arms Artillery
                                - Marine Corps Logistics Base Albany with Wheeled Vehicles and Track Vehicles

### Points of Contact

Defense Supply Center ColumbusATTN: DLA Land and Maritime-QL3990 East Broad StreetColumbus, OH 43218-3990

----

**Land Customer Operations Director (MIL 06):**E-mail - **DSCC-QL.Director@dla.mil Phone - ** DSN 850-7600 or ** Comm. 614-692-7600FAX - **DSN 850-3796 or ** Comm. 614-692-3796
**Land Customer Operations Deputy Director (GS-15):**E-mail - **DSCC-QL.DeputyDirector@dla.mil Phone - ** DSN 850-7600 or ** Comm. 614-692-7600FAX - **DSN 850-3796 or ** Comm. 614-692-3796
**Land Operating Forces Division:**E-mail - **DSCC-QLA.Chief@dla.mil Phone - ** DSN 850-0260 or ** Comm. 614-692-0260FAX - ** DSN 850-3796 or ** Comm. 614-692-3796
**Land Planning and Industrial Division:**E-mail - **DSCC-QLB.Chief@dla.mil Phone - ** DSN 850-5122 or ** Comm. 614-692-5122FAX - ** DSN 850-3796 or ** Comm. 614-692-3796
**Land Weapons System Division:**E-mail - **DSCC-QLR.Chief@dla.milPhone - ** DSN DSN 850-4702  or ** Comm. 614-692-4702FAX - ** DSN 850-3796 or ** Comm. 614-692-3796

**Land Readiness Room/Land Liaison Division:**E-mail - **DSCC-QLL.Chief@dla.milPhone - ** DSN 850-6557 or ** Comm. 614-692-6577FAX - ** DSN 850-3796 or ** Comm. 614-692-3796
Vision
To improve and strengthen communication with DLA customers by providing information to resolve logistics support deficiencies and improve Readiness throughout the Department of Defense.
Mission 
The Land Directorate of Customer Operations (DCO) exists to ensure on time, on-target readiness support of land forces... that our customers receive the right item, *at the right time to build and sustain readiness*. 

From formal collaboration and demand planning for repair parts, to resolving backordered requisitions, to addressing issues impacting operational readiness or deport production schedules, Land Customer Operations is engaged from foxhole to factory, identifying, projecting, and answering our customers' current and future needs.

We use multiple collection and analytic methods to continually scan the horizon to detect trends and issues, and collaborate with our procurement (Supplier Ops) and financial colleagues.  This is done across the DLA enterprise to keep DLA's aim in front of the ground forces' requirements and emerging trends.
Our Structure
To achieve our goals we have divided our organization into several divisions to focus on various aspects of DCO Land’s mission.  DCO Land Division is divided up into three divisions: Land Operating Forces Division (QLA), Land Industrial Division (QLB), and Land Weapons Systems Division (QLR).
Priorities
**Engage**- Land weapons systems Program Management Offices (Army and USMC) to maintain situational awareness of current and future program requirements, OPTEMPO, and changes in fleet densities and prioritization.

**Sustainment**- Resolve unique and systemic supply chain issues resulting in order fulfillment in order to maintain high levels of readiness for all weapons systems while contributing to a reduction or elimination of backorders.  

**Materiel Availability** - Continually ensure the supply health for all weapons systems and guard resources to ensure Warfighter readiness at a best value to the government.   

**Assist Force Shaping**- Assist the services in weapons program transitions to ensure that the supply chain is postured to meet their requirements.   

**Forward Presence** - Through CSRs positioned with Army Life Cycle Management Commands who “solve, train, and assist”.  

**Optimize the Team** - Ensure associates are highly trained, and that our policies, processes, and procedures are focused on effectiveness to the customer and efficiency for the agency.
Platforms Supported by Land Customer Operations28A - M88The M88 is a fully tracked Armor Vehicle developed for towing, winching, and hoisting operations supporting battlefield recovery operations and evacuation of heavy tanks and other tracked vehicles.36A - M1 Abrams TankM1 Abrams is the main battle tank for the United States and many Allied Forces.39A - Patriot MissileThe Patriot provides Advanced Air defense capability on a theater basis.80A - HMMWVThe HMMWV is the primary light transport and service support vehicle for all branches of the U.S. Military and certain Federal agencies.BTA - ASVThe ASV provides crew protection, lethality and mobility to the U.S. Army's Military Police worldwide.IOM CougarWith proven combat survivability, the advanced ballistic and blast-protected vehicle can seat 10 passengers.  The vehicle can perform a number of tasks such as Command and Control, EOD, Patrol, Convoy Support, Forward Observation, Reconnaissance, Med-Evac and more.KMA - StrykerKMA - Stryker is a family of eight-wheeled armored fighting vehicles derived from the LAV.  The vehicle comes in several variants with a common engine, transmission, hydraulics, wheels, tires, differentials and transfer case.M3A - MaxxPro MRAPThe International MaxxPro MRAP (Mine Resistant Ambush Protected) vehicle is to endure improvised explosive device (IED) attacks and ambushes.VMM - LAVLight Armored Vehicle - Combines speed, maneuverability and firepower to perform a variety of functions, including security, command and control, reconnaissance and assault.XEA - FMTVThe FMTV is the Army's family of medium tactical trucks.28A - M8836A - M1 Abrams Tank39A - Patriot Missile80A - HMMWVBTA - ASVIOM CougarKMA - StrykerM3A - MaxxPro MRAPVMM - LAVXEA - FMTV More