An official website of the United States government         Here's how you know         
**Official websites use .mil**
A **.mil** website belongs to an official U.S. Department of Defense organization in the United States.
**Secure .mil websites use HTTPS**
 A **lock (lock )** or **https://** means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Skip to main content (Press Enter).

Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

Search
Search

Search

-  Home		 
-  What DLA Offers    -  Excess Property Disposal             
  -  Document Services             
  -  Products             
  -  Services             
  -  Programs 
-  Working With DLA    -  Applications             
  -  Small Business             
  -  Federal and International Cataloging             
  -  Defense Data Standards             
  -  Events             
  -  Procurement Policies             
  -  Government Programs             
  -  Forms 
-  Organizations    -  DLA Headquarters             
  -  DLA Aviation             
  -  DLA Disposition Services             
  -  DLA Distribution             
  -  DLA Energy             
  -  DLA Land and Maritime             
  -  DLA Troop Support             
  -  DLA CENTCOM & SOCOM             
  -  DLA Europe & Africa             
  -  DLA Indo-Pacific 
-  Customer Support    -  Self Help Tools             
  -  How to Order             
  -  Find Your Order             
  -  Customer Facing Offices             
  -  Training             
  -  Brochures             
  -  Warfighter Support             
  -  Customer Service Management 
-  Careers		 
-  About DLA    -  Contact Us             
  -  Locations             
  -  Leaders             
  -  News             
  -  History             
  -  Media Gallery             
  -  DLA Campaigns 

HomeLogistics OperationsServicesCustomer Outreach

                        - Logistics Operations Home
                        - About
                        - Kitting
                        - Packaging                            - Electrostatic Discharge Labels
                          - Electrostatic Discharge
                        - Services                            - LOLA Classic
                          - Customer Outreach
                          - Joint Certification Program
                        - Training and Reference                            - Courses and Descriptions
                        - Enhanced Validation
                        - Contact Us

# Customer Outreach

**Brochures**for Logistics Information Services' products and services are available online for printing or downloading.**Customer Assistance Handbook**contains information intended to facilitate support to our customers and is designed to ensure world-class logistics support that you deserve from DLA. This page accessible to .Mil customers only and requires a Common Access Card (CAC).**DLA Customer Analysis Report & Engagement Summary** **  (PDF) provides a summary of the Customer Interaction Center (CIC) engagements and the reasons for customers to contact DLA.  The statistics provide details which enable an increased understanding of customer needs.  This information enables DLA to be more responsive to our customers and improve customer support throughout the Enterprise.  If you are interested in receiving a report, please complete and submit a CRM Analytics Request.

**Defense Logistics Agency Customer Interaction Center (DLA CIC)** is staffed 24 hours a day, 7 days a week, including Government holidays. Dedicated knowledgeable agents are standing by to provide real time answers to your real world logistics needs.

**Interactive Government & Industry Data Edit & Review (iGIRDER)** is a manufacturers tool (database) that allows manufacturers, vendors and suppliers the ability to review and (or) update product information that is recorded in the Federal Catalog System (FCS).

**Quality Database (QDB)** tracks requested changes to Federal Logistics Information System (FLIS) data to maximize data integrity and assist in identifying discrepancies with the purpose of applying root-cause corrective action.**Self Help Tools** will assist you if you are wondering "Where is my stuff?" or "How do I place an order with DLA?" or even, "What item do I really need?" DLA's network of customer support personnel stand ready to assist customers, but we also offer self help tools to "help customers help themselves".Email us at ** dlacontactcenter@dla.mil for questions or additional interest in Customer Outreach.

                      - Contact Us
                      - Site Index
                      - Strategic Plan
                      - DLA IG Hotline
                      - FOIA
                      - No FEAR Act
                      - Whistleblower Protection
                      - DLA Careers
                      - Images
                      - Webmaster
                      - EEO
                      - Section 508
                      - Public Affairs
                      - SAPR
                      - External Links Disclaimer
                      - DOD Information Quality Guidelines
                      - Privacy/Security
                      - USA.gov
                      - DOD Web Policy
                      - DOD Open Government
                      - Plain Language

### Stay Connected

Hosted by Defense Media Activity - WEB.mil