As of January 31, DLA’s first level service desk has moved under DISA. You will 

no longer use the Enterprise Service Desk (ESD) 855 phone number or the Single 

Point of Entry (SPOE) platform. 

For IT support or services, use the contact information in the graphic below.

** As a reminder, save this contact information as favorites in your web browser 

and program the numbers in to your cell phone. **

The Service Portal allows you to report incidents, submit service requests, and 

view known issues and outages. Over 300 self-help knowledge articles are a 

quick search away to help you find ways to resolve a problem. 

The portal’s 

design is built on 

the ServiceNow 

platform, which is 

part of a DLA-wide 

initiative to enable 

more efficient 

capability solutions. 

Follow this link for 

a quick reference 

card that illustrates 

the Service Portal’s 

tools.

*NEW* DLA Service Portal

New IT Support Contact Information (effective 1/31/22)

Phone Support Call the DISA Global Service Desk at 844-DISA-HLP 

(844-347-2457) or DSN 850-0032 (Press 5, then speak 

or enter D-L-A). Do NOT call the 855 ESD phone number. 

Email Support Non-urgent general IT issues can be emailed to the 

DISA GSD at disa.global.servicedesk.mbx.dla-ticket-request@mail.mil

Self-Help and 

Online Ticket 

Submission

Use the new DLA Service Portal at 

https://dla.servicenowservices.mil/ to report incidents, 

submit service requests, view known issues/outages, 

and search the self-help knowledge base.

ENERGY CONNECTION

Energy team, 

 It’s been so great to finally travel a bit 

and meet many of you in person. There is 

certainly a lot going on across DLA Energy 

and around the world. From Red Hill to the 

Ukraine situation, I am proud of all you are 

doing to ensure Warfighter readiness.

 After careful consideration of the current 

global environment and with the health 

and well-being of the workforce in mind, 

Mr. Kless and I made the difficult decision to 

postpone the 2022 DLA Energy Worldwide 

Energy Conference that was scheduled for 

March 28-30, 2022. The next WWEC is on 

the calendar for 2024, but we will continue 

to search for an earlier date if time and 

conditions permit.

 As announced, DLA has paused 

implementation and enforcement of the 

COVID-19 vaccination requirement for 

civilian employees, as well as processing 

and adjudicating requests for vaccine 

exemptions based on medical or religious 

grounds, since the federal judge issued an 

injunction against further implementation 

of Executive Order 14043. Questions or 

concerns can be directed to our DLA Human 

Resources Customer Account Manager, Ms. 

Becky Polansky.

 In January 2022, Congress authorized 

The National Defense Authorization Act 

for Fiscal Year 2022. I have stood up an 

Energy operational process team to assist 

in implementing the required actions to 

comply with the NDAA requirements. We 

will continue to provide updates as this 

effort progresses. 

 Thank you for all you do for the Warfighter, 

and please continue to stay safe.

A MESSAGE FROM 

THE COMMANDER

Brig Gen 

Jimmy Canlas

HQC/NCR COVID-19 Status: HPCON C

Effective Jan. 3: Max telework with onsite staff limited to <25%, limit in-person events, all 

on-post food sales are grab-n-go (no indoor seating), face masks remain mandatory for 

ages 2+ while inside regardless of vaccination status, and maintain social distancing.

Volume 2, Issue 2 January 31, 2022
Are you a history fan?

Congratulations to the DLA Energy 1st quarter, FY22 military, 

civilian and strategic goals employees of the quarter. 

Field Grade Category: 

Maj Gared D. Bowers, USAF, Energy Europe & Africa

Company Grade Category: 

Capt Ioan Gaitan*, USAF, Energy Korea

Junior NCO Category: 

SSG William Perkins, USA, HQs Energy

Category B Civilian (GS/WG/WL 7-12): 

Bonifacio (Bo) Cadiz, DLA Energy Indo-Pacific

Category C Civilian (GS13-15/WS): 

Jose Malonda, DLA Energy Okinawa

DLA Director’s Strategic Goals Award Category: 

Individual Award: Ditu Kasuyi, DLA Energy Procurement 

Process Support Directorate

Team Award: DLA Energy FSII Response Team from DLA 

Energy Americas East and DLA Energy Headquarters

Follow this link to see the team members.

DLA Energy Europe & Africa 

“Energizer’s of the Month”

Maj Gared Bowers (November) 

Stephanie Koessel (December)

In November, Maj Bowers 

planned and led Brig Gen Canlas’ 

visit spanning three countries 

& over 15 engagements quickly 

adapting itinerary as needed. 

In December, as DLA Energy E&A’s 

contracting officer, Stephanie 

spent countless hours resolving a disruption in distributing 

diesel fuel and heating oil across 44 locations in the region.

JOB WELL DONE!

Feb. 3: Coffee w/ Commander, military personnel, 7am and 5pm ET

Feb. 7-9: Joint Petroleum Seminar

Feb. 17: Donuts with Deputy, GS-15 audience, 10am ET

March 22: The 2020/21 DLA Energy Hall of Fame in HQC Auditorium

Mark your calendars!

Check out the new video about how Fort Hood, Texas, 

turned to DLA Energy to help them privatize their base 

utilities. You can view it on DLA Energy Utility Services 

webpage or directly on DVIDS.

Have you noticed?

*Congratulations to Capt Gaitan who won at the 

enterprise level! Stay tuned to see if others won!

EOQs 

The DLA Energy public 

website has a new look! 

As part of an Enterprise 

web upgrade, Energy was 

the first MSC and one of 

the first agency-wide to 

be redesigned making the 

site more customer and 

user focused. 

Let us know what you 

think. Send in a comment 

through the Virtual 

Suggestion Box.

**ATTENTION: Indo-Pacific region employees**

DLA Training HR Specialist Carolyn Smith will discuss 

OCONUS training in the Indo-Pacific AOR Thursday, Feb. 3 

from 6-7pm ET. Stay tuned for more details.

The next DLA Energy All Hands & Supervisor 

Town Hall will be Monday, March 14. 

Stay tuned for more information. 

Our friend and colleague, Marty Pratt, was a 

valued member of the Direct Delivery Fuels 

for 22 years. Please keep Marty’s family in your 

thoughts and prayers during this difficult time. 

Learn more about Marty in his obituary. 

Effectiveness and Efficiency: 

DLA’s 60-Year Quest to Perfect 

Supply Chain Management, 

written by the DLA Historian Dr. 

Colin Jay Williams, is an 82-page 

book taking the reader on the 

agency’s journey from integrating 

commodities to worldwide 

logistics. 

Find the book and other 

anniversary highlights on the 

60th Anniversary webpage

Condolences