March 2024 Issue 

Mapping Customer Operations (MCO) is responsible for the supply management of approximately 164,000 National Stock Numbers in four federal supply classes—7641 

(Aeronautical), 7642 (Hydrographic), 7643 (Topographic), and 7644 (Digital CD/DVD). 

MCO also manages special programs including Fleet Allowance, Flight Information Publications, and War Reserve. 

While this is “nice to know” information, MCO understands that most of our customers 

just want to order and receive mapping products with the least amount of hassle. We 

have no control over some of the hurdles you face, such as AMPS, but know that MCO is 

always available to help you through the process. The contact list on the last page of this 

newsletter is probably more important than anything else in this publication. Never hesitate to give MCO a call or send an email. You will not reach a call center. Instead, you 

will talk to an item manager or account manager who will help you until your Issue is resolved. We pride ourselves on customer service and support to the war fighter. We value your feedback, so please let us know how we are doing or how we can improve. In 

addition, let us know what types of articles you would like to see in future newsletters.

DLA Aviation—Mapping Customer Operations

Inside this issue:

DLA Aviation-MCO 1

MCO Scheduled Training 1

MCO New Website 1

Automatic Distribution (AD) 

Reduction 1

New Map/Chart Accounts 2

FLIP Subscription 

Reduction 2

Non-Standard Map Request 2

MSO/MCO Contact Information 3

Mappi ng C us tomer O perati ons ( MCO )

Defense Logistics Agency

April 2013

MCO Customer Service

Comm: 800-826-0342

DSN: 695-6500

MCO Scheduled Training!!!

For all interested customers, MCO will be holding regularly scheduled training sessions via 

Zoom for account establishment including AMPS, MEBS and the basics of FEDMALL. This 

format is provided as an opportunity for interaction with questions and responses on any 

issues that may need further explanation. Training will be offered the first Monday of each 

month, unless otherwise advised, 1:30-2:30p.m. EST. Notification will be sent two weeks 

prior to the scheduled training date. For additional information, please call MCO at 800-826

-0342, Option 2. 

MCO New Website

MCO’s website has been redesign with a new look, information, and tools for your convenience. Based on customer feedback, changes were made to achieve optimal customer 

experience while navigating the website. Please visit the new site using the following link: 

https://www.dla.mil/Aviation/Offers/Products/Mapping.aspx. 

Automatic Distribution (AD) Reduction

NGA is working collaboratively with DLA to enhance the automatic distribution process and 

reduce printing and distribution costs. In an effort to support fiscal budget constraints, customers will be limited to receive a maximum of 5 copies every time a new edition becomes 

available. These copies will serve as the official notification to request additional items to 

support operational requirements. Changes will be processed on the customers’ behalf. If 

additional copies are needed, customers can place orders using their local logistical system, FedMall, DLA Map Catalog or contacting MCO.

This change will not impact Fleet Allowance, FLIPs and Specialty products (for example 

EVCs, Military Installation Maps).

This change is scheduled to become effective 15 MAR 2024. 

If you have any questions or concerns our team can be reached at acctmgr@dla.mil. 
March 2024 Issue 

New Map / Chart Accounts

To obtain mapping products from MCO, customers must first register in the Account 

Management & Provisioning System (AMPS) at https://amps.dla.mil/ and request a role 

within the Mapping Enterprise Business System (MEBS). Go to https://amps.dla.mil/ to 

register and click on the link to request a role. You will receive email confirmation once 

approved. To access your account, log in to AMPS and select your MEBS role.

A couple of registration hints—you will be asked to identify your supervisor, and security officer. These individuals will receive AMPS-generated emails throughout the registration process and must be answered for the account to be approved. You will also 

need to know your last Information Assurance training date. One last item you will need 

is your DODAAC, which will be your map/chart account number. Please keep all 

AMPS/MEBS related emails, especially the one containing your SAAR number. Changing account custodians on an existing account is done in much the same way. as opening a new account. New custodians must also register in AMPS using the map account 

DODAAC. As always, if you have any questions give us a call (800-826-0342).

FLIP Subscription Reduction 

The enterprise continues to experience increased costs associated with the print and distribution of DoD and FAA Flight 

Information Publications (FLIP). Customers are strongly encouraged to review their FLIP quantities to right-size their 

subscriptions. DLA’s MCO Account management section can assist in updating accounts and FLIP subscriptions.

DLA MCO Account Management 

Email: acctmgr@dla.mil

Toll Free: 800-826-0342 

DSN: 695-6500 

Commercial: 804-279-6500 

https://www.dla.mil/Aviation/Offers/Products/Mapping/AccountMgt.aspx

The NGA Aeronautical Content Exploitation System-ACES (https://aeronautical.nga.mil) hosts the entire suite of FLIP 

products for download, as well as a downloadable FLIP DVD, and the NGA Aeronautical Mobile Application 

(“AeroApp”). The FLIP DVD (NRN PLANCDDVDFLIP) can be used as a supplement to or replacement of hardcopy 

FLIP where electronic access is sufficient, but physical delivery is required.

For additional information on alternatives to hardcopy FLIP, reference the “Special Notices” section of any FLIP product, or contact:

NGA Aero Helpdesk 

Email: aerohelp@nga.mil 

Toll Free: 877-817-9134 

DSN: 312-846-5439 

Commercial: 314-676-5439 

Non-Standard Map Requests

MCO has established a mailbox for our customers who need to request printing of non-standard maps (customized 

products that do not have a national stock number). If you have a requirement for this type of product, the procedure for 

placing an order is outlined below. As with all products ordered through DLA MCO, there is no charge to the customer 

for printing or shipping when the order is placed in accordance with the outlined process, however applicable fees may 

apply for some unique features You must have a digital print file that can be replicated to transmit with your request. 

Steps for Ordering Non-Standard Maps: 

 Send an email request to: DLAAVNNonStd@dla.mil. Required information includes name and phone number 

for the point of contact and account DoDAAC. 

 You will receive a response with a “Non-Standard Map Request” form that must be completed and sent with 

the print file. 

 Transmit the digital print file and the completed request via DOD SAFE (https://safe.apps.mil/). Specify in the 

notes that this is a " Non-standard request, provide POC name" and send to the following addresses:

Daral.valtinson@dla.mil; Danielle.booker@dla.mil; Jeffrey.farmer@dla.mil; Sharel.whitaker@dla.mil; 

Albert.zamora@dla.mil; Justin.Thurmond@dla.mil; Herman.w.dick@nga.mil; 

Defense Logistics Agency

If you have any questions 

regarding establishing your 

map/chart account call MCO 

Account Management for 

help at DSN 695-6500, commercial 804-279-6500, or 

800-826-0342 (toll free), and 

select Option 2. You can 

also contact us via email at 

acctmgr@dla.mil.
March 2024 Issue 

Links

AMPS: https://amps.dla.mil/

MEBS: https://mebs.dla.mil

DLA Document Services: https://www.dla.mil/Document-Services/

DLA Disposition Services: https://www.dla.mil/DispositionServices/

DLA Logistics Information Service: http://www.logisticsinformationservice.dla.mil

DLA Map Catalog: https://www.dla.mil/Working-With-DLA/Applications/Details/

Article/2937512/map-catalog/

DLA Transaction Services: https://home.daas.dla.mil

DODAAC Information: https://dodaac.cce.af.mil/

Map Shipment Tracking: https://dssweb.dla.mil/materialtracker/

FEDMALL: https://www.fedmall.mil

NGA Maritime Office: http://msi.nga.mil/NGAPortal/MSI.portal

MCO Contacts

Customer Management: acctmgr@dla.mil

Product Management- Aeronautical: aero@dla.mil

Product Management - Digital: digital@dla.mil

Product Management - Hydrographic: hydro@dla.mil

Product Management - Topographic: topo@dla.mil

MCO Website: http://www.dla.mil/Aviation/Offers/Products/Mapping.aspx 

SIPR: dla.richmond.aviation.mbx.rmf-dscr@mail.smil.mil

MCO Newsletters:

http://www.dla.mil/Aviation/

Offers/Products/Mapping.aspx 

Contact Info:

Defense Logistics Agency Aviation 

Mapping Customer Operations 

8000 Jefferson Davis Highway 

Richmond, VA 23297 

Comm: 804-279-6500

Toll Free: 800-826-0342

DSN : 695-6500

Email: acctmgr@dla.mil

MCO Link: http://www.dla.mil/aviation/

offers/products/mapping.aspx

Your Destination is Our Specialty

Defense Logistics Agency

WARFIGHTER SUPPORT ENHANCEMENT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT 24

WARFIGHTER--FOCUSED, GLOBALLY RESPONSIVE, FISCALLY RESPONSIBLE SUPPLY CHAIN LEADERSHIP

24

Map Support Offices

 CONTACT INFORMATION

MSO Commercial / DSN E-Mail

Norfolk, VA 757- 278-8410 / 392-278-8410 msonorfolk@dla.mil

San Diego, CA

(Team line ) 619-512-0756/392-512-

0756 msosd@dla.mil

Joint Base Pearl Harbor 

Hickam , HI

808-786-2575 / 315-473-2575 mso.hawaii@dla.mil

Yokosuka, Japan 011-81-42-800-0317/0318 /315-234-

0317/0318

mso.japan@dla.mil

Waegwan, Korea 011-82-54-970-4182 / 315-765‐4182 ChongMin.Cho.kor@dla.mil

Germersheim, Germany 011-49-7274-963-8044 / 314-963-8044 DistEuropeMapping@dla.mil

Manama, Bahrain 011-973-1785-3624 / 318-439-3624 ddnb.bahrain@dla.mil 

DLA Forward Presence 

Team Fort Liberty, NC 

(FIROC) 

910-748-5650 / 236-748-5650 Steven.Hull@dla.mil