## Adams , Kevi n (OST) From : Adams , Kevi n (OST ) Sent : Sunday , Decembe r04 , 201 1 5:5 7 P M To : Adams , Kevi n (OST ) Subject : FW : Delt a Servic e t o Alpena , M l '^2 .

From : Ke n Nielse n rmailto:nielsens(gichartermi.net ] Sent : Sunday , Decembe r04 , 201 1 5:3 4 P M To : Adams , Kevi n (OST ) Subject : FW : Delt a Servic e t o Alpena , M I • ' I c~ > 1 '•. n .•~ ^

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From : Ke n Nielse n ['mailto:nielsens(ia)chartermi.net ] Sent : Sunday , Decembe r04 , 201 1 5:3 1 PM To : 'Dana.Debel@delta.com' ; 'Jeff.Davidman@delta.com' ; 'Marquita.Fortner@delta.com' ; 'mKevin.adams@dot.gov ' Cc : Jacki e Krawcza k Subject : Delt a Servic e t o Alpena , M I Delt a Airlines : I hav e bee n a loya l Delt a Skymile s Frequen t Flyer . I hav e achieve d Platinu m statu s fo rth e pas t tw o years , an d hav e alread yreache d tha t leve l fo rnex t year . Avas t majorit yo f m yflight s hav e originate d fro m an d terminate d i n Alpena . I hav e als o bee n a membe ro f th e Sk yClub , bu t a m hesitan t t o rene wm ymembershi p a t thi s tim e du e t o th e uncertaint y o f Delt a servic e fro m Alpena . I hav e busines s associate s i n Boston , D C an d N Yan d othe rlocation s wh o hav e multipl e carrie roptions . Man ytime s the y en d u p flyin g Delt a s o w e ca n trave l togethe rt o a meetin g destination . I f Delt a pull s ou t o f Alpen a al l tha t goe s away . I f th e Clevelan d servic e bi d wer e accepted , i t woul d mak e n o sens e t o ho p bac k t o DT W o n Delt a t o the n continu e t o easter n cities . Continenta l ha s non-sto p servic e fro m Clevelan d t o man yo f m yeaster n destinations . Onc e I a m force d t o driv e a minimu m o f 2. 5 hour s t o catc h a plane , ther e ar e othe rcarrier s a t man yo f thos e airports . Saul t Ste . Marie , Ontari o als o become s a viabl e optio n fo rCanadia n travel , as i t i s 3 hour s away . Ai rCanad a has som e competitiv e prices , an d custom s ca n b e don e a t th e borde rrathe rtha n a t a n airport . Fo rth e mos t part . Delt a servic e has bee n good . Th e DT W McNamar a Termina l i s pleasan t an d efficient . Th e groun d an d gat e crew s ar e errati ca t DTW ; ther e i s nobod yaroun d whe n th e plan e land s sometimes . Sk yClu b personne l ther e ar e excellent . I hav e ye t t o visi t th e ne wterminal . That coul d happe n wit h a carrie rchange . Servic e int o Alpen a ha s bee n prett yconsisten t othe rtha n th e occasiona l weathe ro rth e recen t runwa yrepairs . I t i s ver y convenien t t o ho p o n a n earl ymornin g fligh t fro m Alpen a an d arriv e i n man ydestination s tha t sam e morning . I a m sur e tha t I a m no t th e onl ybusines s perso n wh o ha s thes e concerns . I hop e tha t Delt a wil l fin d a wa yt o continu e servic e int o Alpena . Sincerely , Ke n Nielse n Sk yMile s #215843924 6

## Adams , Kevi n (OST) From : Jacki e Krawcza k [jkrawczak@alpenachamber.com ] Sent : Wednesday , Novembe r30 , 201 1 4:2 8 P M To : Adams , Kevi n (OST ) Subject : FW : Airlin e concern s Jus t go t thi s one . Abi t late , yes bu t exactl you rconcern . Thanks ! Jacbi e Krawcza b Alpen a Are a Chambe ro f Commerc e Executiv e Directo r 989.354.418 1 www.alpenachamber.co m From : sternsc@iuno.co m rmailto:sternsc@iuno.com l Sent : Wednesday , Novembe r30 , 201 1 4:1 4 P M To : Jkrawczak@alpenachamber.co m Subject : Airlin e concern s 

### H i Jackie , M y husban dflie s periodicall y for busines s fro mAlpen at o variou s citie s aroun dth e country . H e ha s man y time s arrive da t th e local airport

t o fin dth e flight

ha s bee ndelaye do r

postponed . Becaus e h e ha s aconnecto r flight scheduled , h e ofte nha s drive nt o anothe r airport , usuall y Metr o i nDetroi t wher e at time s h e ha s no t

bee n abl e t o mak e th e connectio ndu e t o driv e time . Yesterday h e wa s reschedule dou t o f Bishop inFlin t

t o Atlanta , Georgia . Th e delay s hav e bee nfor

avariety o f

reasons ; weather , mechanica l problems , n o flight i ns o n o plan e availabl e t o fly out . Yesterda y i t

wa s th e pilot s wer e no t

abl e t o fly . Delay s ar e expecte dwithfrequent travel . However , my concern i s that Alpen amay contrac t

withacarrie r

wh o doe s not hav e alternat e location s reasonabl y locate dt o accommodat e hi mi ntime s of delay . I f h e woul dhav e bee nconnectin g i nClevelan dyesterday , drivin g woul dhav e bee na nextrem e delay inhi s plans . Chicago i s not areasonabl e driv e tim e either . Frequently , th e complaint s hear dabou t Alpen aar e that

ther e ar e not

enoug hpeopl e flyin g fromhere . Yesterda y th e plan e wa s full . W e woul djus t a s soo nfly fro mher e withou r car parke dsafel y nearby , rathe r than driv e t o Detroi t an dpa y t o park , onl y t o hav e th e 4 hou r driv e waitin g for

th e returnt o Alpena . Than k yo u for workin g t o ge t

th e Alpen aare aareliabl e an dconvenien t airlin e t o accommodat e busines s peopl e an dothe r travelers . Cath y Stem s 989-595-223 3 N o viru s foun di nthi s message . Checke db y AV G- www.avg.co m Version : 2012.0.187 3 /

Viru s Database : 2102/464 8 - Releas e Date : 11/30/1 1