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Defense Logistics AgencyThe Nation's Combat Logistics Support Agency

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HomeLand and MaritimeOffersMaritime Customers

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# Maritime Products and Services

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for **Customer Relationship Management (CRM)** with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.

CRM is a customer-focused strategy that uses people, processes and tools to set and meet mutual expectations that optimize value for both the customer and DLA. As a best commercial practice, it is the part of the **Enterprise Business System (EBS)** initiative that combines with commercial-off-the-shelf software to revolutionize the way DLA conducts business and to strive to improve military readiness by achieving the Joint Vision 2020 concept of Focused Logistics.

We are the "Customer Service Representatives" to you, our customers.

## Organization

The Customer Operations Directorate is divided into two primary divisions, QMA - Nuclear Reactors Program (NRP) and Operating Forces, and QMB - Industrial and Foreign Military Sales (FMS). They are responsible for receiving, processing and maintaining customer orders; creating demand plans on both a historical and collaborative basis; and receiving and resolving customer complaints. A third division, QMR - Readiness/Weapon System Support, works at the weapon system level to monitor DLA's impact on readiness, system degraders and optimum levels of support.

## For 24/7 Assistance:

DLA Virtual Call Center  **1-877-352-2255**dlacontactcenter@dla.mil

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for **Customer Relationship Management (CRM)** with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.

## Maritime Customer Operations Support Contacts

                              - QMA
                              - QMB
                              - QMR
                              - QMI
                              - Leadership

### QMA

Provides the unified face to subsurface and surface operational forces, Trident Refit Facilities, and the Nuclear Reactors Program (NRP)

**NRP/Attack Submarine Cell**

DLA.Land.and.Maritime-QMA@dla.milDSN **850-4510, Comm. **614-692-4510

**Trident Submarine Cell****DLA.Land.and.Maritime-QMA@dla.milDSN **850-4510, Comm. **614-692-4510

**Surface Support Cell****DLA.Land.and.Maritime-QMA@dla.milDSN **850-4505, Comm. **614-692-4505

**QMA Division Chief****DLA.Land.and.Maritime-QMA@dla.milDSN **850-9602, Comm. **614-692-9602

### QMB

Provides the unified face to Naval Shipyards, Army/Navy Foreign Military Sales (FMS) and other Naval activities.

**Ship Maintenance Cell****DLA.Land.and.Maritime-QMB@dla.milDSN **850-4502, Comm **614-692-4502

**Army/Navy FMS Cell****DLA.Land.and.Maritime-QMB@dla.milDSN **850-5624, Comm. **614-692-5624

**Coast Guard Cell****DLA.Land.and.Maritime-QMB@dla.milDSN **850-5624, Comm. **614-692-5624

**QMB Division Chief****DLA.Land.and.Maritime-QMB@dla.milDSN **850-6742, Comm. **614-692-6742

**Maritime Industrial Readiness Cell****Maritime.industrial.readiness.cell@dla.milDSN **850-6737, ** Comm. 614-692-6737

### QMR

Works directly with the Weapon System Program Managers (WSSM) to provide the best value logistics and contract management support to over 430 weapon systems for America's Maritime forces.

**Weapon System Support QMR Division**

**DLA.Land.and.Maritime-QMR@dla.mil

DSN ** 850-9780, Comm. ** 614-692-9780

### QMI

Item Planning Division does Demand Planning for Maritime Sub Surface/Carrier, Surface, and Maritime Miscellaneous Item Planning

**Sub Surface/Carrier I & II****DSCC-QMIA@dla.milDSN **850-4977, Comm. **614-692-4607

**Surface Item Planning Team****DSCC-QMIB@dla.milDSN **850-4977, Comm. **614-692-4607

**MCM/LCAC Planning Team****DSCC-QMIC@dla.milDSN **850-4977, Comm. **614-692-4607

### Leadership

**Director: Customer Operations Directorate****MaritimeQM.Director@dla.milDSN **850-3121, Comm.**614-692-3121

**Deputy Director: Customer Operations Directorate****MaritimeQM.Deputy@dla.milDSN **850-2822, Comm.**614-692-2822

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