OFFICE OF THE ASSISTANT SECRETARY OF DEFENSE

 3500 DEFENSE PENTAGON

 WASHINGTON, DC 20301-3500

SUSTAINMENT 

MEMORANDUM FOR PRODUCT QUALITY DEFICIENCY REPORT PROCESS

REVIEW COMMITTEE 

SUBJECT: Approved Defense Logistics Management Standards Change 1443A, Product 

Quality Deficiency Reporting, Policy Migration

The Defense Logistics Management Standards change, as outlined in the attachment, is 

approved for implementation.

Addressees may direct questions to Mark Rockwell e-mail: DEDSO.PQDR@dla.mil. 

Others must contact their designated PRC representative available at https://www.dla.mil

/Defense-Data-Standards/Committees/Contacts/.

Leigh E. Method, SES

 Deputy Assistant Secretary of Defense 

 for Logistics

Attachment

As stated

cc:

OUSD(C)

DLA J6DS
Attachment, ADC 1443A

Page 2

Approved Defense Logistics Management Standards Change 1443A

Product Quality Deficiency Reporting, Policy Migration 

1. ORIGINATING SERVICE/AGENCY AND POC INFORMATION:

a. Technical POC: Defense Enterprise Data Standards Office (DEDSO), Mark 

Rockwell, email: DEDSO.PQDR@dla.mil.

b. Functional POC:

(1) Defense Logistics Agency, Logistics Operations, Jose Pereira, 

Jose.pereira@dla.mil.

(2) Headquarters, Army Materiel Command, Marc Saperstein, 

Marc.d.saperstein.civ@army.mil.

(3) Headquarters, United States Marine Corps, Chief Warrant Officer (CWO5) 

Jason Pierce, 571-256-7127, jason.m.pierce@usmc.mil. 

(4) Naval Supply Systems Command, Todd Kepner, 

Todd.m.kepner.civ@us.navy.mil.

(5) Headquarters, United States Air Force, John Wright, 

John.wright.45@us.af.mil.

(6) Defense Contract Management Agency, Christopher Ford, 

Christopher.e.ford12.civ@mail.mil.

2. REASON FOR CHANGE: 

a. Bottom Line Up-Front: Substantive updates made after staffing are identified in 

green highlighting. This change migrates Department of Defense (DoD) Product 

Quality Deficiency Reporting (PQDR) policy from the Joint Service Regulation

DLAR 4155.24/AR 702- 7/SECNAVINST 4855.21/AFI 21-115/DCMA INST 1102 

(Reference 10.d.) to Defense Logistics Manual (DLM) 4000.25, Volume 2, Chapter 

24, and associated appendices (Reference 10.c.).

b. Background:

(1) Approved Defense Logistics Management Standards (DLMS) Change (ADC)

1443 Product Quality Deficiency Report (PQDR) was signed on 27 Jan 2023 to inform DoD

Components that DLM 4000.25, Volume 2, Chapter 24 (Reference 10.c) is replacing the Joint 

Service Regulation (Reference 10.d.) as the DoD’s authoritative source for PQDR related 

guidance. Consolidating PQDR guidance into a single publication streamlines the way the DoD 

makes changes to policy requirements, transactional processing, and electronic data interchange 

(EDI) programming. It allows these types of changes to be made simultaneously, utilizing a 

proven methodology in the DLMS change management process.
Attachment, ADC 1443A

Page 3

(2) The policy migration coincides with the reissuance of DoD Manual (DoDM)

4140.01, Volume 5 (Reference 10. a.) and DoDM 4140.01, Volume 6 (Reference 10.b.). 

3. CHANGE IN DETAIL: 

a. Technical Details: Add or update the following as shown in the enclosures:

(1) DLM 4000.25, Volume 1, Appendix 1, References

(2) DLM 4000.25, Volume 1, Appendix 2, Terms and Definitions

(3) DLM 4000.25, Volume 1, Appendix 3, Acronyms and Abbreviations

(4) DLM 4000.25, Volume 2, Chapter 24, Product Quality Deficiency

Reporting

b. Revised Transaction Flow: No impact to the standard PQDR process flow.

4. IMPLEMENTATION TARGET: This change will take place immediately upon approval. 

Approved DLMS procedures supersede the Joint Service Regulation upon final signature 

date of this change. Full migration of all PQDR guidance from Reference 10.d. into 

Reference 10.c. will take place over the course of the next 12 months following the 

approved change. Full migration may take place with a single change or be migrated in 

phases through multiple changes. Pending the full change and eventual cancellation of 

Reference 10.d., DoD Component personnel must first consult Reference 10.c. for all 

PQDR related program guidance before referring to the previous source authority at 

Reference 10.d. Pending full DLMS migration of PQDR guidance, DoD Components 

should consult their corresponding representative listed in section 1.b. of this change for 

questions related to PQDR guidance. It will not require any targeted implementation by 

Defense Automated Addressing System (DAAS) or the PQDR processing systems. 

5. TECHNICAL IMPACT: 

a. Additions or Changes to Data Elements: N/A

b. Automated Information Systems (AIS): N/A

c. Defense Automatic Addressing System (DAAS): N/A
Attachment, ADC 1443A

Page 4

6. PUBLICATION/POLICY IMPACT: 

a. Defense Logistics Manual (DLM) 4000.25: 

(1) DLM 4000.25, Volume 1, Appendix 1, References

(2) DLM 4000.25, Volume 1, Appendix 2, Terms and Definitions

(3) DLM 4000.25, Volume 1, Appendix 3, Acronyms and Abbreviations

(4) DLM 4000.25, Volume 2, Chapter 24, Product Quality Deficiency

Reporting

b. Non-DLM 4000.25 Publications: These are known impacted publications;

Components should review publications at all levels to ensure updates are made.

(1) DoDM 4140.01, Volume 5, DoD Supply Chain Materiel Management 

Procedures: Delivery of Materiel

(2) DoDM 4140.01, Volume 6, DoD Supply Chain Materiel Management 

Procedures: Materiel Returns, Retention, and Disposition

(3) DoDM 4140.01, Volume 8, DoD Supply Chain Materiel Management 

Procedures: Materiel Data Management and Exchange

(4) DLA Instruction (DLAI) 4155.28, Enterprise Product Quality Deficiency 

Report (PQDR) Investigation and Restitution Process

(5) DLA Enterprise Standard Operating Procedure (eSOP) 4155.28-001, Product 

Quality Deficiency Report (PQDR) Processing

(6) DLA eSOP 4155.28-002, Communication Between Technical/Quality and 

Procurement during Product Quality Deficiency Report (PQDR) 

Investigations

(7) DLA eSOP 4155.28-003, Product Quality Deficiency Report (PQDR) Exhibit 

Return, February 10, 2021 

(8) Air Force Instruction (AFI) 21-115, Product Quality Deficiency Report 

Program 

(9) Air Force 00-35D-54, Technical Manual: US Air Force Deficiency Reporting, 

Investigation, and Resolution 

(10) Naval Supply Instruction (NAVSUPINST) 4855.7, Product Quality 

Deficiency Reporting and Defective Material Summary

(11) Naval Sea Systems Command (NAVSEA) Instruction 4855.040,
Attachment, ADC 1443A

Page 5

Counterfeit Material Mitigation Department of Navy (DON) Standard 

Operating Procedure (NAVSO P 3683D), Product Data Reporting & 

Evaluation Program (PDREP), February 11, 2021

(12) Secretary of the Navy (SECNAV) Instruction 4855.3D, Product Data 

Reporting and Evaluation Program 

(13) Office of the Chief of Naval Operations (OPNAV) Instruction, 4790.15D

Change Transmittal 2, Aircraft Launch and Recovery Equipment Maintenance 

Program (ALREMP) 

(14) DoD Instruction (DoDI) 5200.49, Oversight of The Collection and 

Exchange of Information Using the Government-Industry Data Exchange 

Program 

(15) Commander, Naval Air Forces Instruction (COMNAVAIRFORINST) 

4790.2 (Series)

(16) USMC PQDR Standard Procedure Handbook, NAVMC 4855.1

(17) Marine Corps Order, MCO 4855.10C

7. ASSUMPTIONS: N/A

8. FINANCIAL IMPROVEMENT AND AUDIT REMEDIATION (FIAR), MATERIAL 

WEAKNESS, AND AUDIT-RELATED INFORMATION: 

a. Notices of Findings and Recommendations (NFR): N/A

b. Corrective Action Plan (CAP) References: N/A

c. Other FIAR, Material Weakness, and Audit-Related Information: N/A

9. END-TO-END TESTING REQUIREMENTS: This change will not require any testing 

between DAAS and the PQDR processing information systems.

10. REFERENCES: 

a. DoDM 4140.01, Volume 5, DoD Supply Chain Materiel Management Procedures: 

Delivery of Materiel, February 07, 2023

b. DoDM 4140.01, Volume 6, DoD Supply Chain Materiel Management Procedures: 

Materiel Returns, Retention, and Disposition, November 03, 2022

c. DLM 4000.25, Volume 2, Chapter 24, Product Quality Deficiency Report, August 03, 

2023

d. DLAR 4155.24/AR 702- 7/SECNAVINST 4855.21/AFI 21-115/DCMA INST 1102, 

August 1, 2022 
Attachment, ADC 1443A

Page 6

11. PROPOSED DLMS CHANGE (PDC) 1443 RESPONSE / COMMENT RESOLUTION:

Component Response/Comment Disposition

1. NAVY Page 1, 1.b.(4). Critical - Functional POC for the Naval 

Supply Systems Command is no longer Mr. Ilija Marcic 

Need to update with correct person.

Page 3, C24.3.6 Critical - Within the DLMS Chapter 17 

for SDRs, there are numerous paragraphs which include 

the phrase, "in excess of $100" - meaning that material 

valued at less than $100 does not require an SDR 

submittal. Seemingly local disposal is the solution? For 

PQDRs, there is no parallel language that addresses 

material value. Quite frequently, the user community 

"assumes" that the $100 value is the same for PQDRs. 

PQDRs are applicable to all defective items regardless of 

dollar value. Add a clarifying sentence to the DLMS 

chapter for PQDRs which directs that PQDRs shall be 

submitted for all defective material regardless of dollar 

value. Suggested sentence to add to paragraph C24.3.6: 

"PQDRs shall be submitted for all defective material 

regardless of the dollar value of the item." 

Page 3,4, 6.b Critical - Missing COMNAVAIRFORINST 

4790.2 (Series). Insert (16) Commander, Naval Air 

Forces Instruction (COMNAVAIRFORIINST) 4790.2 

(Series)

Page 5, AP2. Appendix 2. Substantive - ACTION 

POINT Definition and CATEGORY I DEFICIENCY 

REPORT Insert a line between Action Point and 

Category I Deficiency Report definitions.

Page 8, C24.5.3.2. Substantive - Verify and rebut when 

necessary. Originators do not rebut.

Page 8, C24.5.3.2. Substantive - Return invalid reports to 

the Originator. Originators originate. There is no process 

owner to return to. 

Page 8, C24.5.3.4. Substantive - Include the original 

requisition doc number on all PQDRs currently this is 

only required if the submitter is seeking credit or 

replacement. See C24.5.3.9.7.

1.b(4) DEDSO 

Response: Concur

and updated with 

Todd Kepner. 

C24.3.6 DEDSO 

Response:

Concur and added 

this line: PQDRs 

shall be submitted 

for all defective 

material regardless 

of the dollar value of 

the item. 

6.b DEDSO 

Response:

Concur and updated.

AP2 DEDSO 

Response:

Concur and updated.

C24.5.3.2 DEDSO 

Response:

Concur and updated.

C24.5.3.2 DEDSO 

Concur and updated. 

C24.5.3.4. DEDSO 

Response: Discussed

and deferred to PDC 

1443B. 
Attachment, ADC 1443A

Page 7

Page 8, C24.5.3.5. Substantive - "Attach supporting 

documentation (including any available shipping 

information) if received outside of the AIS or if originator 

could not attach at time of submittal. "This is the 

origination point guidance. This guidance is confusing.

Page 9, C24.5.3.9.1. Substantive - The Originating Point 

will hold exhibits until the appropriate Screening or 

Action Point provides exhibit dispositions instructions. 

The screening Point (per DLMS 1007E) does not provide 

disposition instructions. See C24.5.5.11.

Page 9, C24.5.3.9.4. Substantive - Wait for exhibit 

disposition from Screening Point prior to returning 

deficient material. "The screening Point (per DLMS 

1007E) does not provide disposition instructions. See 

C24.5.5.11.

Page 9, C24.5.3.9.7. Substantive - "Requests to Returning 

Materiel Upon Completion of Investigations." Unknown

context; requires clarification.

Page 9, C24.5.3.9.7. Substantive - The Originating Point 

must inform the Action Point at the time of submission 

whether they want the materiel returned at the completion 

of the investigation when submitting a PQDR. The 

Originator only provides the materiel return address upon 

PQDR submission.

Page 10, C24.5.4.2. Substantive - Acknowledge receipt of 

PQDRs. Timeframes for acknowledging CAT I vs. CAT 

II should be included as it is referenced in the provided 

graphic.

Page 10, C24.5.4.3. Substantive - Validate the PQDR to 

ensure accurate and complete information. Define 

complete. Is this all the mandatory/required fields? Or 

only some of the mandatory / required fields? 

Page 10, C24.5.4.5. Substantive - Consolidate repetitive 

PQDRs into one PQDR. Previously outlined to have 

Originator consolidate. Is this now Screening Point 

Responsibility? 

Page 10, C24.5.4.8. Substantive - "Generate a requisition 

number if the original requisition number is missing IAW 

C24.5.3.5 DEDSO 

Response: Discussed 

and deferred until 

PDC1443B for 

Committee 

discussion.

C24.5.3.9.1 DEDSO 

Response:

Concur and updated.

C24.5.3.9.4 

DEDSO Response:

Concur and updated.

C24.5.3.9.7 DEDSO 

Response:

Concur and updated.

C24.5.3.9.7 DEDSO 

Response: Discussed 

and deferred for 

additional context in 

PDC 1443B.

C24.5.4.2 DEDSO 

Response: Discussed 

and resolved by 

removing Figure 1 

graphic.

C24.5.4.3 DEDSO 

Response: Discussed 

and deferred until 

PDC 1443B.

C24.5.4.5 DEDSO 

Response: Discussed 

and deferred to PDC

1443B for new 

wording. It is not 

Screening Point 

responsibility.
Attachment, ADC 1443A

Page 8

with DLMS Volume 4 Chapter 4. " Is this a new 

requirement? DLA will not accept constructed doc 

numbers.

Page 10, C24.5.4.9. Substantive - “and forward interim 

replies.” To whom are these being forwarded?

Page 10, C24.5.4.10. Substantive - Provide final replies to 

include: send Originating Point an explanation of invalid 

determination, resolve differences with Action Point, 

request disposition instructions if they are not included 

Screening Points do not provide final replies. This 

guidance requires clarification.

Page 10, C24.5.5.1. Critical - "Communicate with 

Screening Points, Support Points, and prime contractors 

when necessary." Support Points communicate with 

Prime Contractors. 

Page 11, C24.5.5.6. Substantive - Alert all stakeholder 

DoD components of suspect material, Is a Prime 

Contractor a stakeholder DoD component? This is clearly 

defined in DLAR.

Page 11, C24.5.5.12. Substantive - Facilitate exhibit 

shipment requests. Exhibit shipments are facilitated by 

the Screening Point.

Page 5, C24.3.14. Substantive - Processing times in this 

regulation and supplementing instructions are standards.

What are the timeframe standards? Only outlined in flow 

chart? 

Page 13, Line 7, C24.6.2. Substantive - Is the DoD's 

PQDR System of Record? Is this a true statement. DoD 

as a whole, including Air Force, DLA, and NAVAIR, the 

system of record is not PDREP, but EBS for DLA and 

Air Force & NAVAIR is JDRS.

C24.5.4.8 DEDSO 

Response: Nonconcur since DLA 

will accept 

constructed doc # for 

material movements.

C24.5.4.9 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.4.10 DEDSO 

Response: Concur 

and removed the 

word “final.”

C24.5.5.1 DEDSO 

Response: Concur 

and updated.

C24.5.5.6 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B. A Prime 

Contractor is a 

stakeholder, but not a 

DoD Component.

C24.5.5.12 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B.

C24.3.14 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B for full 

discussion with 

committee.

C24.6.2 DEDSO 

Response: Concur 

with this comment 

and will update with 

Committee 

discussion in PDC 

1443B. 
Attachment, ADC 1443A

Page 9

2. DLA Page 10, Appendix 2. Substantive - Acknowledgement: 

this is systemic. There will not be disposition instructions, 

ECD, or any other information. It is just an 

acknowledgement of receipt of a PQDR.

ACKNOWLEDGEMENT. Systemic response from one 

PQDR Processing Point to another informing them of 

receipt of PQDR. (i.e., assigned action offices).

Page 11, Appendix 2. Critical - There are 2 slightly 

different definitions for Counterfeit Materiel. Change 1. 

to just "Counterfeit." like 2. is just "Suspect Counterfeit." 

Recommend it read as follows: 1. Counterfeit. Materiel, 

item, or product that is an unauthorized copy or 

substitute..." The determination of what actually 

constitutes something as "counterfeit" is a legal 

determination. This definition should be reviewed by 

General Counsel.

Page 11, Appendix 2. Substantive - Deficiencies; 

"...and/or failure or non-conformance in the Scope of the 

Services." this statement is vague. What do you mean by 

scope of the Services? Recommend removing and/or 

failure or non-conformance in the Scope of the Services." 

and read as follows: "Deficiencies are failures or nonconformances with products that do not fulfill their 

expected purpose, operation, or service, due to 

deficiencies in design, specification, materiel, 

manufacturing, and/or workmanship.” or Recommend 

defining "Scope of the Services."

Page 16, Appendix 3. Substantive - There are only 4 

listed. This document has many more and recommend

deleting this section or add all Acronyms and 

abbreviations.

Page 24, Enclosure 2, C24.5.3.4. Substantive - Second 

sentence, third line, states "document number" and should 

say "Constructed requisition number". "...When the 

original document number is missing, the Originator or 

Screening Point will assign a constructed document 

number following DLM 4000.25 Volume 4, Chapter 4. 

Credit or replacement is not authorized for constructed 

document numbers."

Page 25, Enclosure 2 C24.5.3.9.6. Substantive - add 

clarification to the end of the paragraph on where the 

exhibits are being returned to. "Request either the 

Appx 2 DEDSO 

Response:

Concur and 

definition updated.

Appx 2 DEDSO 

Response:

Concur and 

definition updated.

Appx 2 DEDSO 

Response:

Concur and 

definition updated.

Appx 3 DEDSO 

Response: Concur 

that there are many 

more acronyms, but 

only new ones are 

added here.

C24.5.3.4 DEDSO 

Response: Discussed 

and updated.

C24.5.3.9.6. DEDSO 

Response: Discussed 

and deferred to PDC 

1443B for full 
Attachment, ADC 1443A

Page 10

contractor or the exhibit holder pays transportation costs 

for return of the exhibit back to the originating activity." 

As in many other citations throughout this document, 

there are no section breakdowns within each PQDR 

processing point's responsibilities. Is this just speaking to 

"costs for transportation", or is this speaking for exhibit 

responsibility for materiel movement?

Page 26, Enclosure 2 C24.5.4.8. Substantive - this should 

say "constructed requisition number." "Generate a 

constructed requisition number if the original requisition 

number is missing IAW with DLMS Volume 4 Chapter 

4."

Page 27, Enclosure 2 C24.5.5.6. Substantive - remove the 

word "suspect" and replace with defective. This citation is 

confusing an unclear. What is trying to be said? All 

stakeholders should be alerted when necessary.

Page 11, Deficiencies. Substantive - Provide a better 

definition of what types of deficiencies qualify as a 

PQDR. This is the biggest gray area for the customer and 

DLA. Is it a PQDR or SDR? Provide clarification.

Page 12, GIDEP ALERT AND GIDEP SAFE ALERTS.

Substantive - GIDEP 97-1- forms are no longer valid. 

Recommend removing the specific form for GIDEP 

submission and telling the user to follow current GIDEP 

policy for submission. 

Page 12, GIDEP AGENCY ACTION NOTICE 

Substantive - GIDEP 97 - 1 - forms are no longer valid.

Recommend removing the specific form for GIDEP 

submission and telling the user to follow current GIDEP 

policy for submission. 

Page 12, GIDEP AGENCY ACTION NOTICE 

Substantive. GIDEP 97 - 3 - forms are no longer valid.

Recommend removing the specific form for GIDEP 

submission and telling the user to follow current GIDEP 

policy for submission. 

Page 13, GIDEP PROBLEM ADVISORY Substantive -

GIDEP 97- 2 - forms are no longer valid. Recommend 

removing the specific form for GIDEP submission and 

Committee 

discussion.

C24.5.4.8 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.5.6 DEDSO 

Response: Discussed 

meaning of word 

“suspect. No change 

made.

Page 11 DEDSO 

Response:

Concur, but 

discussion with 

committee required 

during 1443B.

Page 12 DEDSO 

Response:

Concur and removed 

specific form and 

updated to follow 

current GIDEP 

Policy.

Page 12 DEDSO 

Response:

Concur and removed 

specific form and 

updated to follow 

current GIDEP 

Policy.

Page 12 DEDSO 

Response:

Concur and removed 

specific form and 

updated to follow 

current GIDEP 

Policy.
Attachment, ADC 1443A

Page 11

telling the user to follow current GIDEP policy for 

submission. 

Page 13, INTERIM REPLY. Substantive - Better 

definition for interim reply. Correspondence used to 

provide current status of the investigation or request 

information from the Screening Point and Originator. 

Interim replies must also include an anticipated 

completion date or the date of the next interim reply.

Page 13, (add new definition). Substantive - 

MATERIEL. The item reported as being deficient or a 

sample item, which represents the reported deficient 

condition, which was not used to determine root cause but 

may be returned for restitution purposes. Add new 

definition.

Page 18, C24.2.2. Substantive -Repetitive. It states 

PQDRs can be submitted for either source or destination 

acceptance. Then the next sentence restates it again for 

destination acceptance. Remove last sentence: It also 

applies to products that were presented for Government 

destination acceptance, but later found to be deficient.

Page 18, C24.2.3. Critical - Need a more comprehensive 

list of what does NOT qualify as a PQDR. Issues with 

preservation, packaging, packing and palletization, 

related markings pertaining to MIL-STD-130 (tech data 

markings missing, inspection data missing, bare item 

marking missing, etc.), shortages, overages, expired 

shelf-life, wrong item (incorrect item received, 

unacceptable substitute, misidentified, mixed stock, 

incorrect item inside sealed vendor pack, incorrect part 

number, etc.), and missing military markings.

Page 18, C24.2.3.2. Substantive - Can this be removed? 

If we receive an FMS quality deficiency, DLA should be 

allowed to create a PQDR to resolve the issue.

Recommend allowing submission of FMS quality 

deficiencies as PQDRs. 

Page 18, C24.2.3.5. Substantive - Add a list of what 

qualifies as and SDR and not a PQDR. Issues with 

preservation, packaging, packing and palletization, 

related markings pertaining to MIL-STD-130 (tech data 

markings missing, inspection data missing, bare item 

marking missing, etc.), shortages, overages, expired 

Page 13 DEDSO 

Response:

Concur and removed 

specific form and 

updated to follow 

current GIDEP 

Policy.

Page 13 DEDSO 

Response:

Discussed and 

deferred to PDC 

1443B.

Page 13 DEDSO 

Response:

Discussed and 

deferred to PDC 

1443B.

C24.2.2 DEDSO 

Response:

Discussed and 

deferred to PDC 

1443B.

C24.2.3DEDSO 

Response:

Discussed and 

deferred to PDC 

1443B.

C24.2.3.2 DEDSO 

Response: Nonconcur since FMS 

policy requiring SDR 

has not changed. 

C24.2.3.5 DEDSO 

Response: Nonconcur since this 

requires full 

committee during 

PDC 1443B.
Attachment, ADC 1443A

Page 12

shelf-life, wrong item (incorrect item received, 

unacceptable substitute, misidentified, mixed stock, 

incorrect item inside sealed vendor pack, incorrect part 

number, etc.), and missing military markings.

Page 19, C24.3.2. Substantive - Per the last sentence, we 

tell the customer to submit PQDRs for suspect or found to 

be counterfeit or unauthorized or unapproved product 

substitution by the vendor. This is in conflict with DLM 

4000.25 v2 c17 which also tells the customer to submit 

SDRs for incorrect item discrepancies discovered while 

opening a sealed vendor pack and/or misidentified 

materiel or unacceptable substitutes. Submitting PQDRs 

for unauthorized or unapproved product substitute is not a 

valid reason for a PQDR unless there is perceived intent 

to defraud the government. Sometimes it is a simple 

pick/pull mistake or mixed stock. Update last sentence 

to: Submit PQDRs for items suspected to be counterfeit.

Page 19, C24.3.4. Substantive - Include when to submit 

the PQDR and to not perform a pre-investigation nor 

contact the contractor nor move the material back to the 

contractor prior to submission. Recommend including a 

sub paragraph(s) to state: C24.3.4.1 PQDR submission to 

the IMM is required. The deficiency material should 

remain in possession of the DoD component of whom 

discovered the deficiency. C24.3.4.2 The DoD 

component should not initiate contact or investigation 

with the supplier/vendor of the deficient material.

Page 20, C24.3.12.6. Critical - Credit is also contingent 

upon providing the contracting agency a valid requisition 

number. Reword: C24.3.12.6. Financial adjustment in 

accordance with DLM 4000.25, Volume 4, Military 

Standard Billing System – Finance. Note that credit will 

not be given until a valid requisition number is provided 

and all exhibits requested are returned to the issuing 

contracting agency or evidence of disposal provided.

Page 20, C24.3.12.7. Critical - Material marking should 

also be IAW exhibit/material disposition instructions 

provided by the IMM. Reword: C24.3.12.7. Materiel 

marking in accordance with MIL-STD-129, Marking for 

Shipment and Storage and IAW exhibit/material 

disposition instructions provided by the IMM.

C24.3.2 DEDSO

Response: Concur 

and updated. 

C24.3.4 DEDSO

Response: Concur 

and updated. 

C24.3.12.6 DEDSO 

Response: Concur 

and updated. 

C24.3.12.7 DEDSO

Response: Concur 

and updated. 
Attachment, ADC 1443A

Page 13

Page 21, C24.3.16. Substantive - There is a difference 

between exhibits and material. Update verbiage 

throughout document to ensure it is understood exhibits 

and material are different. Reword: C24.3.16. PQDRs 

will not be closed until final disposition instructions are 

provided for all exhibits/material associated with the 

PQDR.

Page 23, Figure 1. Critical - 1. The majority of the 

timeframes presented in the flow chart are not written 

into the DLMS revision. A flowchart is not policy. It is a 

visualization of policy. 2. The timeframes within the 

flowchart need reviewed for update/deletion. The PQDR 

process has continually evolving and some of the 

requirements presented in the flowchart are outdated. 

For example: Action Pt Ack are systemic and sent 

automatically upon PQDR receipt; Recommend removing 

timeframe for Action Pt to forward to Support Pt due to 

initial PQDR pre-investigation phase and exhibit 

processing can take 60-90 days. Add Action Pt exhibit 

request/disposition 30-day timeframe which was agreed 

upon by DLA and MILSVCs; Support Pt final reply is 

linked to the wrong action box in the Action Pt lane. It 

should link to 'Review PQDR Forward for Closing'; 

Review and updates recommended after policy is 

updated to reflect the requirements within the flowchart.

Page 24, C24.5.3.3. Substantive - What data is 

mandatory? What data is additional? Explain what data is 

mandatory and additional.

Page 25, C24.5.3.9.5. Critical - Customer should never be 

sending the exhibits straight to the contractor. Instructions 

for packaging marking for material return are provided in 

the exhibit/material request. Instructions for opening the 

package in front of DCMA is included in the MOD.

Recommend removing all of C24.5.3.9.5.

Page 26, C24.5.4.5. Substantive - Provide a better 

explanation of when the Screening Point is supposed to 

consolidate PQDRs into one PQDR. Recommend a 

timeframe between PQDR submittals in which 

consolidation should be performed. Reword: Consolidate 

repetitive PQDRs into one PQDR for deficiencies 

submitted by the Originator/Originating Point within 14 

days of initial submission.

C24.3.16 DEDSO 

Response: Concur 

and updated. 

Figure 1 DEDSO

Response: Concur 

and flowchart has 

been removed from 

PDC 1443A and will 

be discussed with 

entire committee 

again during PDC 

1443B.

C24.5.3.3 DEDSO 

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.3.9.5 DEDSO 

Response: Discussed 

in depth and DLA 

will develop new 

wording based on 

DLM Chap 13 and 

present to Committee 

for PDC 1443B.

C24.5.4.5 DEDSO

Response: Discussed 

and deferred to PDC 

1443B. 
Attachment, ADC 1443A

Page 14

Page 26, C24.5.5.2. Substantive - The Action Point no 

longer manually sends an Ack of receipt. It is done 

systemically and is not combined with an initial 

disposition instruction to the screening point for the 

deficient material. Disposition instructions for the 

exhibit/material is provided in step C24.5.5.11 and 

C24.5.5.12. Recommend the following re-write: 

C24.5.5.2. Manual acknowledge receipt of PQDRs, if not 

being systemically acknowledged. 

Page 26, C24.5.5.3. Substantive - What does commercial 

contract mean? And how does that automatically 

facilitate a contractor requirement to resolve the 

deficiency? And how does that eliminate the need for an 

investigation? Need clarification.

Page 27, C24.5.5.4. Substantive - Why are you telling the 

Action Point to determine the I/A? This is part of their 

investigation steps and does not need to be at this high 

level instruction. Recommend remove. No value added.

Page 27, C24.5.5.5. Substantive - Repetitive. C24.5.5.7 is 

already stating to forward PQDR to support when needed.

Recommend remove. No value added.

Page 27, C24.5.5.8. Substantive - I believe this is too 

detailed for this document. I've never had to use the 

FDCAS to locate a Support point POC. Our people aren't 

trained to use it. Recommend remove. No value added.

Page 27, C24.5.5.9. Substantive - If the Originator 

updates the QTY of the PQDR it is reflected on the 

SF368 and logged in PDREP history tracker. This 

additional step is not needed. Recommend remove. No 

value added.

Page 27, C24.5.5.11. and C24.5.5.12. Substantive -

Combine into one step. Disposition implies providing 

shipping instructions or disposal instructions or continue 

holding instructions. Reword by combining and getting 

rid of C24.5.5.12: Provide exhibit/material disposition 

instructions within 30 days of PQDR receipt to the 

screening point and originator.

Page 27, C24.5.5.13. Substantive - Move to a sub bullet 

of C24.5.5.7. The Action Pt will need to provide DCMAs 

C24.5.5.2 DEDSO

Response: Concur 

and updated. 

C24.5.5.3 DEDSO

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.5.4 DEDSO

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.5.5 DEDSO

Response: Discussed 

and deferred to PDC 

1443B.

C24.5.5.8 DEDSO 

Response: Concur 

and deleted this 

paragraph. 

C24.5.5.9 DEDSO 

Response: Concur 

and deleted this 

paragraph.

C24.5.5.11 and 

C24.5.5.12 DEDSO 

Response: Nonconcur and deferred 

to PDC 1443B.

C24.5.5.13 DEDSO 

Response: Non-
Attachment, ADC 1443A

Page 15

investigative results to the screening point and originator.

Citations for each PQDR processing Point do not separate 

out at which portion of their process that these 

requirements take place. Reads in a run-on of things not 

in chronological order that must be done but provides no 

context for when during that "point's" portion of the 

process the requirement takes place. 

Page 27, C24.5.5.14. Substantive - Move to a sub bullet 

of C24.5.5.7. Final disposition instructions will be in the 

MOD provided by DLA Acquisition. At least this is how 

it is done at LM. But if other MSCs do this manually this 

bullet should be moved and reworded. Like the 

comment on line 55 above, the flow of how 

communication takes place for all processing points if 

off, not in chronological order. 

Page 27. Add new paragraph. Substantive - Action 

Pt needs to provide interim replies every CAT I 20 days / 

CAT II 30 days to the screening point and originator at a 

minimum. Create a bullet instructing the Action Pt to do 

interim replies. As mentioned in line 44, how can a 

process flow direct a policy requirement when the 

procedures do not even speak to the requirement.

Page 27. Add new paragraph at the end. Substantive -

Action Pt needs to provide final investigative results to 

the screening point and originator. Create a bullet 

instruction the Action Pt to provide final investigative 

results to the screening point and originator.

Page 28, C24.5.6.12. Substantive - For DLA, disposition 

instructions will be provided directly to the contractor 

through the MOD used to move the material from the 

depot to the contractor. Providing instructions to the 

contractor is not needed. This portion of the PQDR 

Process is handled in different ways by different DoD 

Components. Additional context is needed

Page 11, Add new definitions. Substantive - The PDC is 

missing definitions of what is a latent and patent defect. 

Define both a latent and patent defect.

concur and deferred 

to 1443B.

C24.5.5.14 DEDSO 

Response: Nonconcur and deferred 

to 1443B.

Page 27 DEDSO 

Response: Concur 

and added to Para 

C24.5.5.1.

Page 27 DEDSO 

Response: Concur 

and added to Para 

C24.5.5.1.

C24.5.6.12 DEDSO 

Response: Concur 

and will be updated 

with Committee in 

PDC 1443B.

Page 11 DEDSO 

Response: Discussed 

and deferred until 

PDC 1443B.

3. ARMY Enclosure 2, page 10, C24.5.4.5. Critical - "The 

Screening Point cannot Consolidate PQDRs." Change 

DLMs to duplicate language in JSR, Enclosure 2, 3.g. "If 

the Screening Point determines the PQDR is repetitive, 

C24.5.4.5. DEDSO 

Response: Concur 

and updated. 
Attachment, ADC 1443A

Page 16

have the Originator consolidate the exhibits or materiel 

into one PQDR,"

Enclosure 2, Page 15, C24.6.2.8. Critical - Discussion of 

issuing credit after a PQDR is closed is not included in 

the JSR. Remove paragraph and table discussion until 

PDC 1443B.

"OVERALL COMMENT " Critical - There is valuable 

information from the JSR that has not be included in the 

DLM, specifically regarding the roles and responsibilities 

delineated in DLM, Enclosure 2, C24.5 for Originator, 

Originating Point, Screening Point, Action Point and 

Support Point. Review and cross-walk JSR, Enclosure 2 

with DLM to insure ALL JSR responsibilities have been 

migrated. 

"OVERALL COMMENT" Substantive - Ensure use of 

Action Point, Supply Point, Screening Point, etc. all are 

capitalized consistently throughout the document. 

Review the document for use of each Point and ensure 

proper capitalization usage throughout the document.

Enclosure 1, page 5, ACTION POINT paragraph, line 4 

ACTION POINT, paragraph 2. Substantive - In the 

definition for ACTION POINT, the second sentence 

should have the "P" capitalized in the word "Action 

point". Action Point is capitalized throughout the 

document. Capitalize the "P" for the word Point to keep 

consistency. 

Enclosure 1, page 5. Substantive - A space needs to be 

entered between the ACTION POINT definition and the 

CATEGORY I DEFEICIENCY REPORT definition. 

Add appropriate spacing between the two 

definitions to separate them. 

Enclosure 1, page 5, CATEGORY II DEFICIENCY 

REPORT paragraph, line 3, Substantive- Add reporting 

timeframe to definition to keep it consistent with the CAT 

I definition. Suggest adding, "Report Category II PQDRs 

within 3 days after discovery". This keeps it consistent 

with the CAT I definition

Enclosure 1, page 5, CORRECTIVE ACTION paragraph, 

line 5, paragraph 5. Substantive - In the definition for 

C24.6.2.8 DEDSO 

Response: Nonconcur, no change 

made. This verbiage 

was previously 

approved in ADC 

1007E. Open for 

discussion in 1443B.

Overall comment 

DEDSO Response:

Concur and it is the 

intent of PDC 1443B 

to capture additional 

valuable policy. 

Overall comment 

DEDSO Response:

Concur and updated.

Enclosure 1, page 5

DEDSO Response:

Concur and 

punctuation 

corrected.

Enclosure 1, page 5

DEDSO Response:

Concur and spacing 

corrected.

Enclosure 1, page 5

DEDSO Response:

Concur and CAT II 

time frame verbiage

updated.

Enclosure 1, page 5

DEDSO Response:
Attachment, ADC 1443A

Page 17

CORRECTIVE ACTIONS - the word effect in the last 

sentence of the definition, should be changed to "affect."

Update the word effect to affect. 

Enclosure 1, page 6, Critical Safety Item paragraph, line 

1, paragraph 3, Substantive - Critical Safety Item is not 

in all capital letters like the other definitions and term.

Capitalize the words CRITICAL SAFETY ITEM (CSI) 

to keep this consistent with the other definitions. 

Enclosure 1, page 6, Critical Safety Item paragraph, line 

5, paragraph 3. Substantive - Wrong tense of sentence as 

the warning should be future tense as a warning. Update 

word "occurred" to "occur". 

Enclosure 1, page 6, Critical Safety Item paragraph, line 

5, paragraph 3. Substantive - Wrong tense of sentence as 

the warning should be future tense as a warning. Update 

word "purchased" to "purchases". 

Enclosure 1, page 6, DEFECT paragraph, line 4, 

paragraph 4, Substantive - Change the order of the types 

of defect/nonconformance to match the order of the 

definitions. Recommend switch the order of the listing for 

the words "minor" and "major" to match the definitions 

that follow. Propose sentence read "....critical, major, or 

minor, as follows:..."

Enclosure 1, page 7, GIDEP paragraph, line 1 & 2

paragraph 4. Substantive - Move the "GIDEP" acronym at 

the beginning of the definition to the end of the term to 

keep consistency with other definitions. Remove the 

"GIDEP" acronym at the beginning of the definition and 

place it behind the complete term instead. So should read 

"GOVERNMENT-INDUSTRY DATA EXCHANGE 

PROGRAM (GIDEP). 

Enclosure 1, page 7, GIDEP paragraph, line 2, paragraph 

4. Substantive - Remove the spelling out of GIDEP and 

just use the acronym once the definition starts. This is a 

repeating the term that was just spelled out. Make the 

definition for GIDEP start with "A Department of 

Defense program...."

Enclosure 1, page 7, GIDEP ALERT paragraph, line 1

paragraph 5. Substantive - Remove "A GIDEP 

Concur and grammar 

updated.

Enclosure 1, page 6 

DEDSO Response:

Concur and grammar 

updated.

Enclosure 1, page 6 

DEDSO Response:

Discussed and will 

be addressed in PDC 

1443B.

Enclosure 1, page 6 

DEDSO Response:

Discussed and will 

be addressed in PDC 

1443B.

Enclosure 1, page 6 

DEDSO Response:

Concur and wording 

order updated.

Enclosure 1, page 7 

DEDSO Response:

Concur and word 

order updated.

Enclosure 1, page 7 

DEDSO Response:

Concur and updated.
Attachment, ADC 1443A

Page 18

ALERT..." from the definition. Term should not be 

repeated or used in defining the term. Make the 

definition for GIDEP ALERT start with "A report of an 

actual..."

Enclosure 1, page 7, GIDEP SAFE-ALERT paragraph, 

line 1, paragraph 6. Substantive - Remove "A GIDEP 

SAFE ALERT..." from the definition. Term should not 

be repeated or used in defining the term. Make the 

definition for GIDEP SAFE-ALERT start with "A report 

of an actual..."

Enclosure 1, page 7, GIDEP AGENCY ACTION 

NOTICE paragraph, line 1, paragraph 7. Substantive -

Remove "A GIDEP Agency Action..." from the 

definition. Term should not be repeated or used in 

defining the term. Make the definition for GIDEP 

Agency Action Notice start with "A notice issued by 

Government..."

Enclosure 1, page 8, GOVERNMENT-OWNED 

PRODUCT paragraph, line 2, paragraph 2. Substantive -

Grammer update. Recommend definition to read "A 

product that is owned by, leased to, or acquired by the 

Government under the terms of a contract. 

Enclosure 1, page 9, PREVENTIVE ACTIONS 

paragraph 1. Substantive -Update term to 

PREVENTATIVE ACTIONS - this keeps it consistent 

with how it is used throughout the document. Update 

term from PREVENTIVE ACTIONS to 

PREVENTATIVE ACTIONS. 

Enclosure 1, page 9. REPORT CONTROL NUMBER 

(RCN) paragraph, line 1REPORT CONTROL NUMBER 

(RCN) paragraph 8. Substantive - Remove "The PQDR 

report control" from the definition. Term should not be 

repeated or used in defining the term. Make the definition 

for RCN start with "The number assigned by the..."

Enclosure 1, page 10. Substantive - Recommend adding a 

definition for SF 368 to provide clarity to specifically 

what it is. Recommend adding a definition of Standard 

Form (SF) 368. 

Enclosure 1, page 7 

DEDSO Response:

Concur and updated.

Enclosure 1, page 7 

DEDSO Response:

Concur and updated.

Enclosure 1, page 7 

DEDSO Response:

Concur and updated.

Enclosure 1, page 8 

DEDSO Response:

Concur and grammar

updated.

Enclosure 1, page 9 

DEDSO Response:

Concur and updated

Preventative Actions.

Enclosure 1, page 9 

DEDSO Response:

Discussed and 

deferred until PDC 

1443B.

Enclosure 1 page 10 

DEDSO Response:

Discussed and 

deferred until PDC 

1443B.
Attachment, ADC 1443A

Page 19

Enclosure 1, page 11. Substantive - "AT&L is missing. 

(used in DLM - not this document. Just happened to catch 

it.) 

AA&E is missing.

AFLCR is missing. 

DLAD is missing.

DODM is missing. 

FTS is missing. 

IAW is missing.

INST is missing. 

NTISSI is missing. 

PIEE is missing. 

Most of these are missing from the DLM and should be 

added as they will be used within this document. " Add 

the list provided of missing terms to APPENDIX 3. 

Enclosure 2, Page 2, C24.2.3.1. Substantive - Should 

provide context to GSA reference noted within applicable 

documents sections. Recommend adding, "Report all 

deficiencies IAW 41 CFR § 101-26.803-2, Reporting 

quality deficiencies, for GSA managed items." to the end 

of the paragraph. 

Enclosure 2, Page 3, Line 2 of paragraphC24.2.3.10.

Substantive - Phrase "as covered in" is repeated in the 

sentence twice. Remove one iteration of "as covered in" 

from the sentence just before the Title reference. 

Enclosure 2, Page 4. Line 2 of paragraph C24.3.8.

Substantive - CAT II PQDRs should be spelled out the 

same as Category I PQDR is spelled out in the sentence 

just before for consistency. Update CAT II to read 

Category II. 

Enclosure 2, Page 6, C24.4. Substantive - Remove 

"ROLES AND" from title. This particular paragraph no 

longer discusses the roles. The roles of the various points 

are discussed under paragraph C24.5 - not C24.4.

Remove ROLES AND from title. Title of paragraph 

should only read RESPONSIBILITIES. 

Enclosure 2, Page 7, Figure 1. Critical - Each "Request 

for more info" box (QTY 4 total) are missing the 

Enclosure 1 page 11

DEDSO Response:

Concur and open to 

discussion on what 

Committee wants to 

add during PDC 

1443B.

Enclosure 2, Page 2

DEDSO Response:

Discussed and 

deferred to PDC 

1443B 

Enclosure 2, Page 3

DEDSO Response:

Concur and updated. 

Enclosure 2, Page 4

DEDSO Response:

Concur and updated.

Enclosure 2, Page 6

DEDSO Response:

Non-concur. No 

change made.

Enclosure 2, Page 7, 

Figure 1
Attachment, ADC 1443A

Page 20

designations for either CAT 1 and CAT 2 in relation to 

the amount of days. Should have a designation for which 

category the limits are tied to. Add in CAT 1 before the 

3 days limit and add in CAT 2 before the 10 days limit 

with the "Request for more info" boxes to remain 

consistent with the rest of the boxes throughout the 

figure. 

Enclosure 2, Page 8, C24.5.2.3. Substantive - Grammer 

update. Remove the "s" on the last word of the paragraph 

- documentations.

Enclosure 2, Page 8, C24.5.2.4. Critical - This paragraph 

should be moved to under the section for Screening Point. 

This should be a task for the screening point to ensure 

those types of defects are not forwarded to an Action 

Point. Many users utilize PDREP for tracking purposes 

and to notify LCMCs/ESAs of issues that may need to be 

submitted for Informational Purposes Only. Originators 

should still be allowed to submit, but the Screening Points 

should not forward them along. Move paragraph to the 

Screening Point section. 

Enclosure 2, Page 8, C24.5.2.4. Substantive - Updated 

wording for clarification. Recommend updating sentence 

to start as "PQDRs specifically submitted on suspected or 

known...."

Enclosure 2, Page 8, C24.5.2.5. Critical -

Clarification needs to be added to this paragraph. 

Understand the intent to ensure originators include the 

most information possible, but there is concern that this 

will allow for premature closings of PQDRs as it provides 

an opening to simply close a PQDR without investigation 

for simply not providing those things listed. Recommend 

clearly stating the intent of this paragraph. Recommend 

adding the following verbiage to the end of the 

paragraph: "The intent of this paragraph is not to simply 

close PQDRs for not providing the above 

information/documentation, but to provide a cautionary 

note. PQDRs will be analyzed and processed to their 

fullest extent with the information provided."

Enclosure 2, Page 8, C24.5.2.6. Substantive - Change 

wording from "local command" to DoD Component. 

There should not be local command policy as that could 

be seen as any location could come up with their own 

DEDSO Response:

Resolved by 

removing entire 

Figure 1 and will be 

discussed with 

committee during 

PDC 1443B.

C24.5.2.3 DEDSO 

Response: Concur 

and grammar 

updated.

C24.5.2.4 DEDSO 

Response: This 

paragraph was 

suggested by 

NAVAIR and has 

now been deleted

from PDC 1443A. 

Will discuss with 

entire committee for 

possible inclusion in 

PDC 1443B. 

C24.5.2.4 DEDSO 

Response: Same as 

above. Deferred to 

PDC 1443B.

C24.5.2.5 DEDSO 

Response: Nonconcur. This is a 

summarization of 

JSR Encl 2, Pg 9, 

Para 1c. Open for 

discussion during 

PDC 1443B.

C24.5.2.6 DEDSO 

Response: Nonconcur. This 

paragraph is part of 
Attachment, ADC 1443A

Page 21

policy. Also, keeps wording consistent throughout with 

DoD Component reference. Reword paragraph to 

read "Process and forward PQDRs IAW DoD Component 

policy."

Enclosure 2, Page 8, C24.5.3.6. Critical - This limits the 

ability of originators to recommend things outside of 

those things listed and does not account for things like 

information only PQDRs or return of product when no 

deficiency is found. Updated verbiage would allow more 

flexibilities. Recommend updating paragraph to "Request 

applicable restitution as required."

Enclosure 2, Page 8, Line 4 of paragraph C24.5.3.8. 

Substantive - Grammer update. Update sentence to read: 

"...number of the exhibit holding activity within the 

PQDR."

Enclosure 2, Page 9, Line 1 of paragraph C24.5.3.9.7.

Substantive - Grammer update. Recommend updating 

opening sentence to read: "Requests to Return Materiel 

Upon Completion..."

Enclosure 2, Page 10. C24.5.4.9. Substantive -Grammer 

update. Grammar needs updating for this bullet. Tense is 

incorrect. Update tense accordingly.

Enclosure 2, Page 10. C24.5.4.10. Substantive -Grammer 

update. Grammar needs updating for this bullet. Tense is 

incorrect. Update tense accordingly.

Enclosure 2, Page 10. C24.5.5. Critical - This paragraph 

is missing requirement similar to C24.7. While yes, it is 

captured there, there should be some type of closing 

paragraph found in the Action Point section. Or C24.7 

needs to be moved up. C24.7 should not follow DLMS 

transaction sets based on how the paragraph is written -

does not seem to flow within the document. 

Recommend to either move paragraph C24.7 up in 

the document or provide similar instructions under Action 

Point (C24.5.5) paragraph to address closing 

requirements. 

Enclosure 2, Page 10. Line 1 of paragraph C24.5.5.3.

Substantive - Normally refer to parts as "materiel" 

JSR Encl 2, Pg 9, 

Para 1C. It is not 

incorrect, but will be 

discussed with 

committee to add 

clarity in PDC 

1443B. 

C24.5.3.6 DEDSO 

Response: Partially 

concurred and 

updated. New policy 

on flexibilities is out 

of scope and deferred 

to PDC 1443B. 

C24.5.3.8 DEDSO 

Response: Concur 

and updated. 

C24.5.3.9.7 DEDSO 

Response: Concur 

and updated. 

C24.5.4.9 DEDSO 

Response: Nonconcur and no 

change made.

C24.5.4.10 DEDSO 

Response: Nonconcur and no 

change made.

C24.5.5 DEDSO 

Response: Concur 

these are valid 

comments, but need 

to discuss with entire 

Committee during 

PDC 1443B.

C24.5.5.3 DEDSO 

Response: Non-
Attachment, ADC 1443A

Page 22

instead of item. Keeps consistency throughout document. 

Recommend updating word "item" to "materiel"

Enclosure 2, Page 10. C24.5.4.2. Substantive - Should 

include timing standard. Recommend to add language 

similar to C24.3.7 concerning acknowledgement within 

stated time frame. 

Enclosure 2, Page 10. C24.5.5.2. Substantive - Should 

include timing standard. Recommend to add language 

similar to C24.3.7 concerning acknowledgement within 

stated time frame. 

Enclosure 2, Page 11, Line 3 of paragraph

C24.5.5.6. Substantive - Grammer update. Update 

both iterations of "material" to "materiel".

Enclosure 2, Page 11, Line 1 of paragraph

C24.5.5.9. Substantive - Grammer update. Update 

"material" to "materiel".

Enclosure 2, Page 11, C24.5.6.2. Substantive -

Should include timing standard. Recommend to add

language similar to C24.3.7 concerning 

acknowledgement within stated time frame.

concur and no 

change made. 

C24.5.4.2 DEDSO 

Response:

Non-Concur. 

Previously covered 

in policy section. 

Review and discuss 

during PDC 1443B.

C24.5.5.2 DEDSO 

Response:

Non-Concur. 

Previously covered 

in policy section.

Review and discuss 

during PDC 1443B.

C24.5.5.6 DEDSO 

Response: NonConcur, no change 

made. 

C24.5.5.9 DEDSO 

Response: NonConcur, no change 

made. 

C24.5.6.2 DEDSO 

Response: Nonconcur since timing 

standards need full 

Committee 

discussion. Defer to 

PDC 1443B.

4. DCMA Concur without comment

5. USMC Concur without comment

6. AIR FORCE Concur without comment

7. DAAS Concur without comment
Attachment, ADC 1443A

Page 23

12. PROPOSED FUNDING REQUIREMENTS:

Component Response/Comment

1. Navy No comment provided

2. DLA No comment provided

3. Army No comment provided

4. DCMA No comment provided

5. USMC No comment provided

6. Air Force No comment provided

7. DAAS No comment provided

13. IMPLEMENTATION TIMELINE AND ESTIMATED COMPLETION DATE:

Component Response/Comment

1. Navy No comment provided

2. DLA No comment provided

3. Army No comment provided

4. DCMA No comment provided

5. USMC No comment provided

6. Air Force No comment provided

7. DAAS No comment provided
Enclosure 1 ADC 1443A

Page 1

Enclosure 1

Update DLM 4000.25, Volume 1, Appendices as shown.

Changes are identified by bold red italics and deletions by double strike-though text.

A.

AP1. APPENDIX 1

REFERENCES

References1in this manual are linked to the authoritative sources from the Defense 

Enterprise Data Standards Office Website for the following publication categories:

Defense Logistics Manuals: www.dla.mil/DLMS-Pubs

Discrepancy Status or Disposition (Reply) Code2: https://logdrms.dla.mil

The following references are listed in the order they appear in the text of the manual:

Document

DoDI 5000.64, “Accountability and Management of DoD Equipment and Other 

Accountable Property,” May 19, 2011 June 10, 2019

DoD 7000.14-R, “Department of Defense Financial Management Regulations (FMR)”

DoDI 4140.01, "DoD Supply Chain Materiel Management Policy," December 14, 2011

March 06, 2019

DoDM 4140.01, "DoD Supply Chain Materiel Management Procedures: Operational 

Requirements," February 10, 2014 December 13, 2018

DoDM 4140.01, Volume 5, DoD Supply Chain Management Procedures: Delivery of 

Materiel, February 7, 2023

DoDM 4140.26-Volume 2, DoD Integrated Materiel Management (IMM) for 

Consumable Items: Logistics Reassignment, June 10, 2022

DoD Directive 8190.01E, “Defense Logistics Management Standards (DLMS),” January 

9, 2015 December 30, 2019

DLM 4000.25-4, “Defense Automatic Addressing System (DAAS)” June 5, 2012 April 

09, 2022

1 On line sources are identified when known

2 See Defense Logistics Management System, Volume 2, Chapter 17, Supply Discrepancy Reporting.
Enclosure 1, ADC 1443A

Page 2

Federal Acquisition Regulation (FAR) and the Defense Federal Acquisition Regulation 

Supplement (DFARS), various dates

DTR 4500.9-R, “Defense Transportation Regulation,” varies by volume

DLAI 4145.4 AR 740-3 AFMAN 23-125(IP) NAVSUPINST 4400.100A MCO 4450.15A, 

“Stock Readiness,” November 9, 2012

DLAR (JSR) 4145.04, AR 740-3, AFMAN 23-125, NAVSUPINST 4400.100B, MCO 

4450.15B, "Joint Service Regulation," October 21, 2020.

DoD Instruction 3110.06, “War Reserve Materiel Policy,” June 23, 2008 January 07, 

2019

DoDM 4140.27, "DoD Shelf-life Management Program," July 6, 2016 December 11, 

2019

 Volume 1 Program Administration

 Volume 2 Materiel Quality Control Storage Standards

DoD 4140.25-M, “DoD Management of Bulk Petroleum Products, Natural Gas and 

Coal,” varies by volume

DoD 5200.8-R, “Physical Security Program,” May 27, 2009 October 19, 2020

DoD 4100.39, "Federal Logistics Information System (FLIS) Procedures,” March 8, 2017

June 03, 2019

DoDM 5100.76-M, "Physical Security of Sensitive Conventional Arms, Ammunition, and 

Explosives (AA&E)," April 17, 2012 October 05, 2020 

FAR Part 45: Government Property, Subpart 45.6—Reporting, Reutilization, and

Disposal.

DoD 7000.14R, DoD Federal Management Regulation (FMR), September 22, 2016

June 30, 2022

DLM 4000.25-2, “Military Standard Transaction Reporting and Accountability 

Procedures (MILSTRAP)”

DoD Directive 5160.65, “Single Manager for Conventional Ammunition,” August 1, 2008

August 31, 2018

DoD 4140.26-M, Volume 4, "DoD Integrated Materiel Management (IMM) for 

Consumable Items," September 24, 2010 June 10, 2021

Army Materiel Command Regulation (AMC-R) 700-99/Naval Supply Systems Command 

Instruction (NAVSUPINST) 4790.7/Air Force Logistics Command Regulation (AFLCR) 

400-21/Marine Corps Order (MCO) P4410.22, “Logistics Wholesale Inventory 

Management and Logistics Support of Multi-Service Used Nonconsumable Items
Enclosure 1, ADC 1443A

Page 3

ASTM D3951, Standard Practice for Commercial Packaging

AR 40-660/DLAR 4155.26/NAVSUPINST 10110.8C/AFR 161-42/MCO 10110.38C, 

DoD Hazardous Food and Nonprescription Drug Recall System, August 15, 1996

DoDM 4160.21, “Defensive Defense Materiel Disposition: Disposal Guidance and 

Procedures,” October 22, 2015 August 31, 2022

MIL-STD-129R, “Military Marking for Shipment and Storage,” February 18, 2014

DLAD 4145.7/AR 700-15/NAVSUPINST 4030.28E/AFMAN24-206_IP/MCO 4030.33E,

Packaging of Materiel, January 12, 2004

DLAR 4155.3/AR 30-12/NAVSUPINST 4355.2/AFR 74-5/MCO 10110.21F, "Inspection 

of Subsistence Supplies and Services," November 3, 1986

DoD Directive 5410.12, “Economic Adjustment Assistance to Defense-Impacted 

Communities,” July 5, 2006 August 31, 2018

Disposition Services I4160.14, “Operating Instructions for Disposition Management,”

May 12, 2008

DLM 4000.25, Defense Logistics Management Standard, (DLMS) 4000.25, August 

2023

DLM 4000.25-1, “Military Standard Requisitioning and Issue Procedures (MILSTRIP),” 

June 13, 2012

DLM 4000.25-1, Military Standard Requisitioning and Issue Procedures 

(MILSTRIP), December 14, 2016

29 CFR 1910.1200(b)(6)

DoD 4140.65-M, “Compliance For Defense Packaging: Phytosanitary Requirements for 

Wood Packaging Material (WPM)”

DoDM 5200.01, "DoD Information Security Program," February 24, 2012

DLAR 4155.24/AR 702-7/SECNAVINST4855.5A/AFR 74-6, Product Quality Deficiency 

Report Program

DLAR 4155.24/AR 702-7/SECNAVINST 4855.21/AFI 21-115/DCMA INST 1102, Joint 

Service Regulation, Product Quality Deficiency Report Program, August 1, 2022

MIL-HDBK-701, “Blocking, Bracing and Skidding of Industrial Plant Equipment for 

Shipment and Storage”

MIL-STD-107, “Preparation and Handling of Industrial Plant Equipment (IPE) for 

Shipment and Storage”

MIL-STD-129, “Standard Practice, Military Marking for Shipment and Storage,” 

February 18, 2014
Enclosure 1, ADC 1443A

Page 4

MIL-STD-130, "DoD Standard Practice Identification Marking of U.S. Military Property"

MIL-STD-2073-1, Standard Practice for Military Packaging, December 15, 1999

National Archives Records Administration (NARA) General Records Schedule (GRS)

National Telecommunications and Information Systems Security Instruction (NTISSI) 

No. 4001, "Controlled Cryptographic Items"

DoD Directive 8320.2, “Data Sharing in a Net-Centric Department of Defense,” April 23, 

2007

DoD Instruction 8320.02, Sharing Data, Information, and Information Technology 

(IT) Services in the Department of Defense, June 24,2020

DoD 5200.2-R “Personnel Security Program,” February 23, 1996

Foreign Assistance Act of 1961, as amended and the Arms Export Control Act of 1976, 

as amended

DoDI 4140.61, “Customer Wait Time and Time Definite Delivery,” December 14, 2000

DoDI 4140.67, DoD Counterfeit Prevention Policy, April 26, 2013

DoD Directive 5010.40, Managers Internal Control Procedures, May 30, 2013

PIEE Electronic Data Interchange Implementation Guides 

SECNAVINST 4855.3D, Product Data Reporting and Evaluation Program, 

December 21, 2018

Title 41, Code of Federal Regulations, 101-26.8, Discrepancies or Deficiencies in 

General Services Administration (GSA) or Department of Defense (DoD) 

Shipments, Material or Billings.

Title 41, Code of Federal Regulations, 101-26.802, Exclusions
Enclosure 1, ADC 1443A

Page 5

B.

DLM 4000.25 CONCEPTS AND 

PROCEDURES VOLUME 1 APPENDIX 2

TERMS AND DEFINITIONS

ACKNOWLEDGMENT. Systemic response from one PQDR Processing 

Point to another informing them of receipt of PQDR. (i.e., assigned 

action offices).

ACTION POINT. A focal point(s), identified within each DoD Component 

responsible for receiving PQDRs from other DoD Components and for

investigation and resolution of a reported product quality deficiency

including necessary collaboration with Support Points. Action Points 

other than the above, however, may be specifically designated. Only an

Action Point is authorized to transmit a deficiency report across DoD 

Component lines to a Support Point in another DoD Component.

CATEGORY I DEFICIENCY REPORT. (PQDR) A report of any deficiency 

that may cause death, injury, or severe occupational illness; would 

result in loss or major damage to a weapon system; critically restricts 

the combat readiness capabilities of the using organization; or any 

defect that would result in a production line stoppage. Report Category

I PQDRs within 24 hours after discovery.

CATEGORY II DEFICIENCY REPORT. (PQDR) A report of a product

quality deficiency which does not meet the criteria set forth in Category 

I. Category II normally is used for reporting major and minor defects.

Report Category II PQDRs within 3 calendar days after discovery.

CORRECTIVE ACTIONS. Those actions taken to correct the defective 

items reported and all other defective items supplied or are in the supply 

pipeline. They include repair, replacement, alert notifications, and 

segregation, screening, and disposition of existing product. They also

include all actions that can affect restitution for the defective items, e.g., 

credit, partial credit, refund, or service of a like kind.

COUNTERFEIT MATERIEL. Materiel whose identity has been

deliberately altered, misrepresented, or falsified, including but not 

limited to, any materiel that consists of a) a substitute or unauthorized 

copy of a valid product from an original manufacturer; b) a product in 

which the materiel is used, or the performance of the product has been

changed without notice by a person other than the original
Enclosure 1, ADC 1443A

Page 6

manufacturer of the product, DoDI 4140.67 DoD Counterfeit Prevention 

Policy.

1. COUNTERFEIT. An item that is an unauthorized copy or 

substitute that has been identified, marked, or altered by a source

other than the item’s legally authorized source and has been 

misrepresented to be an authorized item of the legally authorized 

source.

2. SUSPECT COUNTERFEIT. Materiel, items, or

products in which there is an indication by visual inspection, 

testing, or other information that it may meet the definition 

of counterfeit materiel provided herein.

CRITICAL SAFETY ITEM (CSI) is a part, assembly, or support equipment whose 

failure could cause loss of life, permanent disability or major injury, loss of a 

system or significant equipment damage. Special attention should be placed on 

CSIs to prevent the potential catastrophic or critical consequences of failure. 

Significant problems occurred when DoD purchased CSIs from suppliers with 

limited knowledge of the item’s design intent, application, failure modes, failure 

effects or failure implications. 

DEFECT (Severity Classification) (PQDR) Any nonconformance of a characteristic 

with specified requirements. IAW the Federal Acquisition Regulation definition 

and classification of nonconformances (FAR Subpart 46.101), classify defects as 

critical, major or minor, as follows:

1. CRITICAL DEFECT/NONCONFORMANCE. A nonconformance that judgment 

and experience indicate is likely to result in hazardous or unsafe conditions 

for individuals using, maintaining, or depending upon the supplies or 

services or is likely to prevent performance of a vital agency mission.

2. MAJOR DEFECT/NONCONFORMANCE. A nonconformance, other than 

critical, that is likely to result in failure, or to materially reduce the usability 

of the unit of supplies or services for their intended purpose.

3. MINOR DEFECT/NONCONFORMANCE. A nonconformance that is not likely 

to materially reduce the usability of the supplies or services for their 

intended purpose or is a departure from established standards having little 

bearing on the effective use or operation of the supplies or services.

Deficiencies are failures or non-conformances with products that do not fulfill 

their expected purpose, operation, or service, due to deficiencies in design, 

specification, materiel, manufacturing, and/or workmanship.

DESIGN DEFICIENCY. (PQDR) Any condition that limits or prevents the use of 

materiel for the purpose intended or required, where the materiel meets all other 
Enclosure 1, ADC 1443A

Page 7

specifications or contractual requirements. These deficiencies cannot be 

corrected except through a design or specification change.

DoD COMPONENT. A Military Department or Defense Agency (for example, Army, 

Navy, DLA, DCMA, etc.).

EXHIBIT. The item reported as being deficient or a sample item, which represents 

the reported deficient condition, which can be analyzed to determine the possible 

cause of the defect.

GOVERNMENT-FURNISHED PROPERTY. Property in the possession of, or 

acquired directly by, the Government and subsequently delivered to or otherwise 

made available to a contractor.

GOVERNMENT-INDUSTRY DATA EXCHANGE PROGRAM - GIDEP: A Department 

of Defense program established to eliminate expenditure of manpower, time, and 

money by making maximum use of existing knowledge and to promote and 

facilitate the sharing of technical information between government agencies and 

industry partners to increase systems safety, reliability, and readiness and to 

reduce systems development, production, and ownership costs. A centralized, 

computerized, data dissemination, storage, and retrieval system that promotes 

the full and voluntary interchange of data on parts, materials, and processes 

among DoD, other Governmental Agencies, and industry users.

GIDEP ALERT. A report of an actual or potential problem with parts, 

components, materials, manufacturing processes, test equipment, or safety 

conditions that may have multiple applications in Government or industry and be 

of significance to other GIDEP participants. GIDEP ALERTs are not to be used to 

report random part failures or failures resulting from applications outside of 

published design requirements. Prepare GIDEP ALERTs following current GIDEP

Policy for submission.

GIDEP SAFE-ALERTs. A GIDEP SAFE-ALERT Is a report of an actual or potential 

problem with parts, components, materials, manufacturing processes, test 

equipment, or safety conditions, which may have multiple applications in 

Government or industry that affect the safety of people or equipment. Prepare 

GIDEP ALERTs following current GIDEP Policy for submission.

GIDEP AGENCY ACTION NOTICE. A notice issued by Government agencies to 

report problems with products or processes. Unlike ALERTs, Safe Alerts, and 

Problem Advisories, Agency Action Notices do not include problem solutions or 

manufacturer’' corrective actions, but they do document the occurrence of a 

problem. Agency Action Notices may be designated as “U” for Unlimited release 

to all GIDEP participants or “L” for Limited release (limited to only Government 

Agencies, or only Defense Agencies). Prepare GIDEP ALERTs following current 

GIDEP Policy for submission.
Enclosure 1, ADC 1443A

Page 8

GIDEP PROBLEM ADVISORY. Problem Advisories are used to report

Facnonconformances, which, unlike ALERTs, have a low probability of causing a 

functional failure. They do however, report problems with products/processes, 

which do not meet specifications. They can also be used as preliminary ALERTs 

where there is a suspected problem, which is not completely defined due to lack 

of data. Prepare GIDEP ALERTs following current GIDEP Policy for submission.

GOVERNMENT-OWNED PRODUCT. A product that is owned by, leased to, or

acquired by the Government under the terms of a contract.

INTEGRATED MATERIEL MANAGER. Any activity or agency that has been 

assigned integrated wholesale materiel management responsibility for the 

Department of Defense and participating Federal agencies. Integrated wholesale 

materiel management responsibilities include requirements determination, 

procurement, distribution, overhaul and repair of reparable materiel, and disposal 

of materiel.

INTERIM REPLY. Correspondence used to inform an activity that response 

timeframes could not be met. Interim replies should minimally provide the status 

of the investigation and an anticipated completion date.

MATERIEL SCREENING POINT. A designated activity(ies) within each DoD 

Component that receives notices of suspect materiel and initiates action(s) to 

locate, freeze, and/or provide instructions for the disposition of suspect materiel. 

Activities will monitor screening and alert action and provide result to requesting 

activities.

NEW MATERIEL. Materiel procured under contract from Government sources. 

Such materiel will be considered new until it has been proven during actual 

system operation. (See reworked materiel.)

OBJECTIVE QUALITY EVIDENCE. Evidence based upon the results of test or 

examination that a deficiency exists.

ORIGINATING POINT. An Activity within a DoD Component that finds a product 

quality deficiency and reports it to the designated DoD Component screening 

point. A contractor that receives defective Government materiel and reports it is 

also considered to be an Originating Point.

ORIGINATOR. The individual who discovers the defective materiel and initiates 

the deficiency report.

PREMATURE FAILURE. Premature failures are limited to those failures occurring 

after the item has been placed in service or operations, but prior to expiration of a 

contractually prescribed warranty term/s and conditions/s or specified period of 

performance.
Enclosure 1, ADC 1443A

Page 9

PREVENTATIVE ACTIONS. Those actions taken to prevent or preclude 

recurrence of the deficiency. These include design/specification/drawing 

changes, changes to procurement technical data packages for future buys, 

issuance of Quality Assurance Letters of Instructions, notices to contractors, 

procedural changes, and process changes.

PROCUREMENT DEFICIENCY. Any unsatisfactory materiel condition that is 

attributable to improper, incorrect, ambiguous, omitted, or conflicting contractual 

requirements including the procurement document it references, or any problem 

condition due to technical requirements of materiel.

PRODUCT. Item, materiel, data, software, supplies, system, assembly, 

subassembly, or portion of it that is produced, purchased, developed, or 

otherwise used by the Government. Products obtained by architect-engineer 

construction and facilities support contracts do not apply.

PRODUCT QUALITY DEFICIENCY. A defect or nonconforming condition detected 

on new or newly reworked Government-owned products, premature equipment 

failures, and products in use that do not fulfill their expected purpose, operation 

or service due to deficiencies in design, specification, materiel, manufacturing, 

and workmanship. (See “Defect” above.)

PRODUCT QUALITY DEFICIENCY REPORT (PQDR). The SF 368 form or format 

used to record and transmit product quality deficiency data.

QUALITY DEFICIENCY DATA. Information (based on objective evidence) 

provided by an activity concerning unsatisfactory new, newly reworked 

(Government or contractor) materiel, premature equipment failures, and products 

in use that does not fulfill their expected purpose, operation or service. The data 

can be as simple as the Originating Point's internal report form that initially 

recorded the deficiency. Of prime importance is the requirement for 

documentation that is based on direct examination, test, procedural review, etc.

QUALITY INVESTIGATION. A comprehensive investigation conducted by the 

quality assurance organization within the action/support Activity to determine 

whether the reported unsatisfactory materiel was repaired, manufactured, or 

tested in conformance with required specifications, standards, or contractual 

requirements and that applicable quality controls are adequate to ensure 

conformance. Corrective action will be initiated when inadequacies are identified.

REPORT CONTROL NUMBER (RCN). The PQDR report control number assigned 

by the Originating Point IAW a prescribed format containing the Originating 

Point's Department of Defense Activity Address Code (DoDAAC), calendar year 

and sequential number. The number has three parts. The first part has six places 

and is the DoDAAC of the originating DoD activity (reference c). Part two is the 

calendar year (two places.) Part three is a four-digit sequential number starting 

with 0001 at the beginning of the calendar year. Examples of valid number are 
Enclosure 1, ADC 1443A

Page 10

FA4600050001 for the Air Force, W22G1G050001 for the Army, N38010050001 (or 

R or V service designators) for the Navy, and M38010050001 for the Marine Corps. 

(Marine Corps aviation units include N, R, or V designators.) If a contractor is 

creating the report, the first place should be a "0" (zero) followed by the 

applicable Commercial and Government Entity (CAGE) code; the second part is 

the calendar year; and the third part is a sequential number; for example, 

053862050001. The RCN will not contain any hyphens or spaces.

REWORKED MATERIEL. Materiel that has been overhauled, rebuilt, repaired, 

reworked, or modified by a military facility or commercial facility. Such materiel 

will be considered newly reworked until it has been proven during actual system 

operation.

SCREENING POINT. Designated Activities within each DoD Component that 

review the PQDR for proper categorization, validity, correctness of entries, 

accuracy, and ensures complete address information and determines and 

transmits the PQDR to the proper action point. The screening point is either 

inside or outside the DoD Component, maintains an audit trail for each PQDR, 

reviews closeout responses from action points, and collects, maintains, and 

exchanges PQDR data.

SUMMARY CODE. A nine-character code that provides the overall conclusion of 

the PQDR investigation that includes determination of responsibility, severity, 

broad and detailed cause, corrective action and preventative actions and materiel 

disposition of the PQDR.

SUPPORT POINT. Any activity that helps the Action Point, as requested, conduct 

and provide results of a special analysis or investigation to correct or prevent a 

product quality deficiency.

TEST DEFICIENCIES. Any incompatibility or failure of materiel as measured 

against the applicable test specifications, procedures, or test equipment between 

Government and contractor-cognizant activities.

C.

DLM 4000.25 CONCEPTS AND 

PROCEDURES VOLUME APPENDIX 3

ACRONYMS AND ABBREVIATIONS

CBM+ Conditioned Based Maintenance Plus
Enclosure 1, ADC 1443A

Page 11

ESA Engineering Support Activity

GIDEP Government Industry Data Exchange Program

TDP Technical Data Package
Enclosure 2, ADC 1443A

Page 1

Enclosure 2

Revised DLM 4000.25, Volume 2, Chapter 24

Changes are identified by bold red italics and double strike-though text. Renumber as needed.

C24. CHAPTER 24 

PRODUCT QUALITY DEFICIENCY REPORTING

C24.1. GENERAL. 

C24.1. PURPOSE

C24.1.1. This chapter replaces DLAR 4155.24/AR 702-7/SECNAVINST 4855.5 

series/AFI 21-115/DCMA INST 1102, as the DoD Product Quality Deficiency Report 

(PQDR) process authoritative source for procedures pertaining to this process. DoD 

Components must first consult this chapter for PQDR process guidance before referring 

to DLAR 4155.24/AR 702-7/SECNAVINST 4855.5 series/AFI 21-115/DCMA INST 1102, 

pending full migration of guidance and the eventual cancellation of the Joint Service 

Regulation. 

C24.1.2. This chapter establishes policy, assigns responsibility, and 

implements procedures for a standard DoD PQDR method to identify, report, and 

resolve conditions affecting the warfighter.

C24.1.3. The DoD PQDR process requires DoD Components to capture and 

exchange product quality deficiency information to facilitate root cause determinations, 

corrective actions, reliability analysis, and recoupment actions (contractor caused 

deficiencies). When data is required to be exchanged across Component lines or 

between Enterprise Business System (EBS), Product Data Reporting and 

Evaluation Program (PDREP) and Joint Deficiency Reporting System (JDRS), the 

PQDR data exchanged will pass through the PDREP business rule validation 

protocol, DAAS, and be compliant with the DLMS 842P IC (Future 

implementation). 

C24.1.4. The DoD Component members of the PQDR Process Review 

Committee (PRC) will be identified on the PQDR PRC webpage of the Defense 

Enterprise Data Standards Office (DEDSO) website. The PQDR PRC is 

responsible for the development, expansion, improvement, maintenance, and 

administration of the systemic processing under the DLMS.

C24.2. APPLICABILITY 
Enclosure 2, ADC 1443A

Page 2

C24.2.1. This guidance is applicable to all DoD Components responsible for 

reporting and processing PQDRs and requiring assistance from another DoD 

Component or Automated Information System (AIS) to process a PQDR. When more 

than one DoD Component or AIS is involved in processing a PQDR, it is referred to as 

an inter-Service PQDR and must comply with inter-Service processing instructions 

contained in this document. It applies to all supply classes not specifically excluded from 

PQDR reporting. 

C24.2.2. This guidance is applicable to new and newly reworked 

Government-owned products found to be deficient any time after Government 

acceptance. Submit PQDRs regardless of the product’s inspection or acceptance 

location (source or destination). It also applies to products that were presented 

for Government destination acceptance, but later found to be deficient.

C24.2.3. This chapter does not apply to the following deficiencies:

C24.2.3.1. Products approved for local base or station buys, which are 

reportable under local procedures. This exclusion does not apply to local buys 

where the original source was GSA.

C24.2.3.2. Foreign Military Sales customers submit quality deficiencies 

using a Supply Discrepancy Report (SDR) which are processed in accordance 

with (IAW) DLM 4000.25, Volume 2, Chapter 17, C17.5.

C24.2.3.3. Subsistence materiel deficiencies (reported by the DoD 

Hazardous Food and Nonprescription Drug Recall System) IAW AR-40-660/DLAR 

4155.26, DoD Hazardous Food and Nonprescription Drug Recall System.

C24.2.3.4. Unsatisfactory materiel whose condition results from 

improper handling or deterioration during storage (report following individual 

DoD Component procedures).

C24.2.3.5. Report all Supply Discrepancy Reports IAW DLM 4000.25,

Volume 2, Chapter 17. 

C24.2.3.6. Transportation Discrepancy Reports (SF 361) to report 

transportation-type discrepancies, for example, shortages, losses, or damages in 

transit.

C24.2.3.7. Materiel that fails because of inadequate maintenance, 

improper operation, or normal wear and tear.

C24.2.3.8. Malfunctions involving the use of ammunition and explosives 

(report under individual DoD Component procedures). Report deficiencies 

involving ammunition and explosives under this regulation.

C24.2.3.9. Materiel for Navy Strategic Weapons Systems and the Navy 

Nuclear Propulsion Program.
Enclosure 2, ADC 1443A

Page 3

C24.2.3.10. Excess or surplus property or billings for services, space, 

communications, and printing as covered in Title 41 CFR 101-26.802, Exclusions.

C24.3. POLICY

C24.3.1. It is DoD policy that DoD Components maintain and use a reliable 

and standard system for investigation of PQDRs. The system must exchange data 

across all DoD Components for product quality deficiency data reporting.

C24.3.2. DoD Components must submit PQDRs on new or newly reworked 

Government-owned products that do not fulfill their expected purpose, operation, 

or service. This applies to items that fail government receipt inspection 

regardless of where (source or destination) the product was inspected and 

accepted. This can be due to deficiencies in design, specification, materiel, 

software, manufacturing process, workmanship, or any combination. These 

include premature failure of items within a warranty period or specified 

performance. Submit PQDRs for items suspected or found to be counterfeit.

C24.3.3. If a PQDR appears to be related to suspect counterfeit, counterfeit, 

or fraud, notify all appropriate parties (as required in DoDI 4140.67), including 

counsel at the level where it was discovered, to determine appropriate actions 

before proceeding with processing the PQDR. The contractor will not be notified 

of the impending investigation until counsel provides guidance on how to 

proceed.

C24.3.4. DoD Components must report deficiencies that occur in weapon 

systems, consumable/repairable items, and spare/repaired parts, Governmentowned products used during development/test, items supplied as GovernmentFurnished Property, or deficiencies in any other items not specifically excluded 

by paragraph C24.2.3. to the DoD Component that is the Action Point of the 

deficient item. The DoD component should not initiate contact or investigation 

with the supplier/vendor of the deficient materiel activity without prior 

coordination with Action Point.

C24.3.5. Include defects in materiel bought or repaired through contract 

methods such as Contractor Logistics Support or Prime Vendor and covered by a 

contractual or implied warranty in the reporting requirements of this regulation. 

C24.3.6. Submit PQDRs on defective items, even if they are usable. PQDRs

shall be submitted for all defective materiel regardless of the dollar value of the

item.

C24.3.7. Report Category I PQDRs within 24 hours after discovery. Report 

Category II PQDRs within three calendar days after discovery. Note: Report

deficiencies (Category I or Category II) discovered during facility shutdown, 

weekends, or holidays on the next operating day.
Enclosure 2, ADC 1443A

Page 4

C24.3.8. If the defect adversely affects safety, classify it as a Category I 

PQDR. Also, classify defective Critical Safety Items (CSIs) that adversely affect 

safety as a Category I PQDR. Classify deficiencies on CSIs that do not affect 

safety as Category II PQDRs.

C24.3.9. Report deficient Government Furnished Property to the appropriate 

DoD Component issuing the contract. When a contractor is not contractually 

obligated to write PQDRs, the Government representatives will complete and 

submit the PQDR for deficiencies found by those contractors. The Screening 

Point for these PQDRs will be the sponsoring DoD component.

C24.3.10. DoD Components will investigate PQDRs to determine the cause 

of the deficiency using all available methods to avoid closing a PQDR with an 

undetermined cause. Correct the existing deficiency, provide disposition 

instructions for deficient materiel, and identify actions to prevent recurrence of 

deficiencies, before closing PQDRs.

C24.3.11. DoD Components will provide guidance and training to DoD 

Component personnel using the DoD Component’s AIS.

C24.3.12. Develop processes to address quality, engineering, maintenance, 

supply, financial, and acquisition system interfaces to establish proper controls 

over reported materiel, including exhibits. Controls may include:

C24.3.12.1. Supply due-in records and materiel accountability following 

DLM 4000.25, whenever directing materiel for movement or suspended from issue 

or use until resolution of a PQDR. To ensure receipt to the correct owner and 

promote tracking of exhibits, systems must provide supply transactions inclusive 

of those listed below. Additionally, improve Defense Logistics Management 

System (DLMS) transactions to identify the relevant PQDR Report Control 

Number (RCN).

C24.3.12.2. Prepositioned materiel receipt.

C24.3.12.3. Shipment status and materiel returns shipment status, as 

applicable.

C24.3.12.4. Receipt transactions for returned exhibits transmitted to the 

owner by each custodial activity.

C24.3.12.5. Materiel release orders for directed movement of exhibits for 

purposes of test/evaluation, repair, or disposal.

C24.3.12.6. Financial adjustment in accordance with DLM 4000.25, 

Volume 4, Military Standard Billing System – Finance. Note that credit will not be

given until a valid requisition number is provided and all exhibits requested are

returned to the issuing contracting agency or evidence of disposal provided.
Enclosure 2, ADC 1443A

Page 5

C24.3.12.7. Materiel marking in accordance with MIL-STD-129.

Additionally, mark exhibits for shipment and storage IAW disposition instructions 

provided by the Action Point.

C24.3.12.8. Internal controls in accordance with DoD Directive 5010.40, 

Managers Internal Control Procedures.

C24.3.13. Preparation of PQDRs may also entail reporting of quality deficient 

stock under materiel returns or warranty programs to give credit. Originators 

should check their applicable DoD Component policy, and supplementing 

instructions to this regulation for guidance.

C24.3.14. Processing times in this regulation and supplementing 

instructions are standards. Performing a thorough investigation is paramount. 

DoD Components must thoroughly investigate PQDRs and ensure that they are 

not closed prematurely because of time. If an investigation cannot be completed 

within the timeline standard, the Component will submit an interim reply, 

documenting the cause of the delay to the next level of interest. 

C24.3.15. When item management of an item transfers to a different DoD 

Component, PQDR processing responsibilities will be IAW DoDM 4140.26, 

Volume 2. DoD Integrated Materiel Management for Consumable Items: Logistics 

Assignments.

C24.3.16. PQDRs will not be closed until final disposition instructions are 

provided for all exhibits/materiel associated with the PQDR.

C24.3.17. Operations Security (OPSEC) Applicability. Due to an identified 

OPSEC requirement, PQDRs have been designated as controlled unclassified 

information (CUI) and must be identified as CUI. Physical handling and electronic 

transmission of PQDRs must comply with DoD rules for this level of sensitive 

unclassified information, to include proper labeling, protection, and encryption of 

communication. 

C24.3.18. Standard PQDR Transactions. This chapter also provides an overview 

of the DLMS 842P transaction exchange (Future implementation) supporting the 

PQDR program. Under DLMS, the PQDR will be considered a common logistics 

information exchange to be integrated with transaction processing through DAAS. The 

DoD approved standard for electronic transmission of PQDR transactions is prescribed 

by the DLMS 842P Implementation Convention (IC) using a Web Service XML 

transaction format. The DLMS 842P, Standard PQDR, will be employed for 

transactional exchange and is available via the Implementation Convention/DLMS IC 

page of the Defense Enterprise Data Standards Office (DEDSO) website. 

C24.3.18.1. PQDR Inter-Service (PQDR II) data exchange is required IAW 

DLMS 842P. Data required in each transaction is defined in the DLMS 842P IC. All 

transactions will have the ability to provide attachments as needed. PQDR Inter-Service 
Enclosure 2, ADC 1443A

Page 6

Interface Query Capability. The PQDR II will allow users to query the transaction 

history by RCN, use the system inbox to view pending incoming transactions, and the 

system outbox to view pending outgoing transaction.

C24.4. ROLES AND RESPONSIBILITIES

C24.4.1 All PQDR Processing Points are Responsible for:

C24.4.1.1. When product deficiencies are suspect counterfeit, 

counterfeit, or unauthorized product substitution, immediately inform local 

counsel and provide a copy of the PQDR. Also notify Originating, Screening, 

Action and Support Points as applicable. Do not discuss PQDRs related to 

suspect counterfeit, counterfeit, or unapproved product substitution with the 

contractor without guidance from local counsel and investigative agencies. 

C24.4.1.2. Review and correct the PQDR as necessary for completeness, 

validity, and accuracy. Obtain necessary information for completing all 

mandatory fields in their AIS for PQDR processing. Ensure all attachments, 

documents and PQDRs contain the correct controlled unclassified information 

(CUI) before transmitting to the next point in the PQDR process. The term “any 

available supporting documentation” means any supporting documentation such 

as photos, video, test reports, and or objective quality evidence etc. 

C24.4.1.3. Ensuring all PQDR actions are completed including

acknowledgements, interim and final replies to the correct processing point.

C24.5. PROCEDURES

C24.5.1. PQDR Overview. The Originator/Originating Point discovers a deficiency 

and submits the PQDR to the appropriate Screening Point. The Screening Point 

reviews the initial submission to ensure it is complete, accurate, and meets the 

necessary criteria for further investigation by an Action Point. and determines the 

appropriate DoD Action Point to forward the report for investigation. The Action Point 

will either investigate the report or assign the report to a Support Point to assist with the 

investigation. When required, the PQDR exhibits are moved between the exhibit holder 

and the investigating point. Throughout the investigation process, each point sends 

interim responses and other routine correspondence transactions to keep each 

interested activity and AIS updated with the current investigation status. 

C24.5.2. Originator: 
Enclosure 2, ADC 1443A

Page 7

C24.5.2.1. For instances where the Originator and Originating Point are 

the same entity, they will perform the responsibilities of both PQDR 

originating activities.

C24.5.2.2. Secure and segregate all perceived deficient materiel,

including PQDR exhibits, as Supply Condition Code (SCC) “Q.” Note: DoD 

Components may use other suspended supply conditions such as SCC “L” 

pending implementation of SCC “Q.” EXCEPTION: If an item is urgently 

needed, it may be repaired to a usable condition if it does not adversely affect 

safety. 

C24.5.2.3. When necessary to repair the item due to shortages and or 

mission priorities, provide the deficiency information to the Originating Point. 

Include full details of the deficiency, the repair, and any supporting 

documentation. 

C24.5.2.4 Failure to submit supporting documentation, Ready-For-Issue 

(RFI Tag) or Certification of Conformance (if applicable), the original Issue 

Release or Receipt Document Number (DD Form 1348-1A), packaging label, 

photos of the materiel, and the contract number (if applicable) may result in 

premature record closure without an investigation being performed and/or 

loss of credit for the defective materiel.

C24.5.2.5. Process and forward PQDRs IAW local command policy.

C24.5.3. Originating Point:

C24.5.3.1 Communicate with Originator and Screening Points.

C24.5.3.2. Review the PQDR information and communication for 

completeness and accuracy. Verify PQDR validity and return inaccurate

reports to the originator.

C24.5.3.3. Assign PQDR Category. Add any additional information when 

available. Provide as much information as possible, but do not delay PQDR 

submittal because of missing data that is not mandatory. 

C24.5.3.4. Include the original requisition document number on all 

PQDRs. When the original document number is missing, the Originator or 

Screening Point will assign a constructed document number following DLM 

4000.25 Volume 4, Chapter 4. Credit or replacement is not authorized for 

constructed document numbers. 

C24.5.3.5. Attach supporting documentation (including any available 

shipping information) if received outside of the AIS or if originator could not 

attach at time of submittal.
Enclosure 2, ADC 1443A

Page 8

C24.5.3.6. Request credit, replacement, repair, or if PQDR is for 

information only, select “other” and explain the reason on the SF-368. 

C24.5.3.7. Ensure AIS assigns RCN for PQDR processing. The RCN is a 

unique alphanumeric control number to each report. Use the RCN in all 

communications. 

C24.5.3.8. When the address of the activity holding the exhibit is 

different from the PQDR Originator's address: Provide POC, phone, email 

address, the address and commercial telephone number of the exhibit holding 

activity within the PQDR.

C24.5.3.9. Handle exhibits as follows: 

C24.5.3.9.1. The Originating Point will hold exhibits until the 

appropriate exhibit dispositions are received. If more than 30 days go by 

without instructions, contact the appropriate Screening Point. 

C24.5.3.9.2. The exhibit holding activity will comply with the 

shipping instructions.

C24.5.3.9.3. Do not repair exhibits within 30 days unless critical 

mission requirements dictate. In such instances, begin action to hold 

evidence of the deficiency through photographs, test reports, or other means, 

to include with the PQDR. 

C24.5.3.9.4. Wait for exhibit disposition prior to returning deficient 

materiel. When DLA directs the return of PQDR exhibits to a DLA distribution 

center, and the exhibits are a DLA managed item, the exhibits are receipted 

into DLA ownership using information included on the exterior of the package 

that includes a DLA document number, the PQDR report control number, the 

NSN, and a barcode.

C24.5.3.9.5. Clearly mark the package exterior on one side “PQDR 

EXHIBIT/RCN" and, when applicable, "Warranty Item.” Mark two other sides of 

the exterior of the package in bold letters “PQDR EXHIBIT.” When shipping the 

exhibit to a contractor, mark the package exterior, "Only Open in the Presence 

of a Government Representative” when exhibits are requested by the support 

point. Further guidance is delineated in DLM 4000.25, Volume 2, Chapter 13

Materiel Receipt.

C24.5.3.9.6. The Originating Activity is responsible for 

transportation costs for shipping an exhibit to the investigation point (for 

example, contractor, or Support Point) unless alternate arrangements are 

provided. Request either the contractor or the exhibit holder pay 

transportation costs for return of the exhibit. 
Enclosure 2, ADC 1443A

Page 9

 C24.5.3.9.7. Requests to Return Materiel Upon Completion of 

Investigations. The Originating Point must inform the Action Point at the time 

of submission whether they want the materiel returned at the completion of 

the investigation when submitting a PQDR using a constructed requisition 

number. In situations where credit or replacement of materiel is not authorized 

due to the inability to locate the original requisition document, the Originating 

Point will be liable for the return transportation costs.3

C24.5.3.9.8. Inform the Screening Point via the AIS when the 

exhibit(s) ships. Identify the PQDR RCN, materiel, shipment date, quantity, and 

ship to information at a minimum. 

C24.5.4. Screening Point:

C24.5.4.1. Communicate with Originating and Action Points.

C24.5.4.2. AIS acknowledges receipt of PQDRs.

C24.5.4.3. Validate the PQDR to ensure accurate and complete 

information. 

C24.5.4.4. If the Screening Point determines that the PQDR is invalid, 

close it and inform the Originating Point why it was determined to be invalid. 

C24.5.4.5. If the Screening Point determines the PQDR is repetitive, have

the Originator consolidate the exhibits or materiel into one PQDR.

C24.5.4.6. Verify PQDR category and recategorizes when appropriate. 

C24.5.4.7. Determine if the materiel is contractually warranted. If so,

classify materiel as warranty in the AIS, annotate the PQDR as under warranty, 

and ensure exhibits are packaged and marked IAW warranty instructions. 

C24.5.4.8. Generate a constructed document number if the original 

document number is missing IAW with DLMS Volume 4 Chapter 4.

C24.5.4.9. Manage the PQDR to include review all correspondences, 

inform the originating point of PQDR progress, and forward interim replies. 

C24.5.4.10. Provide final replies to include send Originating Point an

explanation of invalid determination, resolve differences with Action Point, 

request disposition instructions if they are not included.

C24.5.4.11. Forward PQDR to Action Point.

3 References PDC 1411A Discontinue Credit/Replacement for Constructed Document Numbers
Enclosure 2, ADC 1443A

Page 10

C24.5.5. Action Point: 

C24.5.5.1. Communicate with Screening Points and Support Point to 

include, for example, interim replies: CAT I – 20 days / CAT II – 30 days to the

screening point and originator at a minimum. Provide final investigative 

results to the screening point and originator.

C24.5.5.2. AIS acknowledges receipt of PQDRs.

C24.5.5.3. Determine if item was ordered on a commercial contract and 

may only require a contractor to rework, replace item, or provide refund. In 

this case, do not investigate.

C24.5.5.4. Based on contract, determine the place of inspection and 

acceptance (I/A).

C24.5.5.5. Conduct an independent investigation to determine the need 

for investigation by Support Point. 

C24.5.5.6. Alert all stakeholder DoD components of suspect materiel, 

requesting suspension or screening when necessary. If other stakeholders

contain same materiel, request quantity of materiel. 

C24.5.5.7. Forward PQDR and supporting documentation to Support 

Point when necessary.

C24.5.5.8. AIS will notify Support Point of deficient materiel quantity 

variations.

C24.5.5.9 Control scope of investigation and use all reasonable 

measures to determine the root cause of the deficiency, the necessary 

corrective actions, and the actions needed to prevent reoccurrence.

C24.5.5.10. Provide disposition instructions to all stakeholders.

C24.5.5.11 Facilitate exhibit shipment requests.

C24.5.5.12. Review Support Point final investigation replies for 

adequacy and resolve differences when necessary.

C24.5.5.13 Provide final disposition instructions to Support Point, when 

necessary.

C24.5.6. Support Point:

C24.5.6.1. Communicate with Action Point to include, for example, 

interim replies: CAT I – 20 days / CAT II – 30 days to the screening point and 

originator at a minimum.
Enclosure 2, ADC 1443A

Page 11

C24.5.6.1.1 Communicate with contractors on all issues as

necessary.

C24.5.6.2. AIS acknowledges receipt of PQDRs. 

C24.5.6.3. Request exhibits when required.

C24.5.6.4. Notify Action Point of receipt of exhibits.

C24.5.6.5 Request contractor investigation.

C24.5.6.6 Perform independent investigation of government records and 

reports.

C24.5.6.7. Ensure contractor’s investigation addresses root cause, 

corrective action, and when applicable preventative actions.

C24.5.6.8. Document investigation results including summary codes in 

the AIS.

C24.5.6.9. Attach all supporting documentation to PQDR.

C24.5.6.10. Provide interim replies for status updates to Action Point at 

30 day intervals minimum.

C24.5.6.11. Request final disposition instructions if not previously 

provided.

C24.5.6.12. Provide final disposition instructions to the contractor.

C24.5.6.13 Forward final replies to Action Point.

C24.6. PQDR 842P DLMS TRANSACTION SET OVERVIEW.

C24.6.1. Detailed Requirement. When data is required to be exchanged across 

Component lines or between EBS, PDREP and JDRS, the PQDR data exchanged will 

pass through the PDREP business rule validation protocol, DAAS, and be compliant 

with the DLMS 842P IC (Future implementation). The sending system is responsible for 

complying with the DLMS 842P IC format and including the applicable data elements. 

The report control number (RCN) is the key identifier for each unique PQDR and will be 

perpetuated with each transaction. PDREP will validate each transaction for required 

data elements and reject incomplete or non-compliant transactions to the sending 

system. In addition, PDREP will maintain a transaction history and a composite record 

of the AIS having received a prior transaction for each RCN. PDREP history tracking 

will be by Transaction Set Purpose Code data exchanges. History tracking will display 

both the Transaction Set Purpose Code as well as the description of the transaction. 

Additionally, transactions that require a specified data element accompany that 

transmission, as described in Appendix 7.27 of this DLMS Volume, will also display the 
Enclosure 2, ADC 1443A

Page 12

data element name, code and code description. PDREP will route a copy of all 

subsequent transactions to the AIS.

C24.6.1.1. PQDR Transaction Sets. The PQDR transaction set is used to 

move all PQDR data as listed in DLMS 842P (Future implementation) between the 

various PQDR processing points (Originator/Originating Point, Screening Point, Action 

Point, and Support Point). It is also used to facilitate PQDR exhibit movement, and 

exchange pertinent correspondence and/or data regarding a PQDRs status (i.e., interim 

responses, general correspondence, etc.). The DLMS 842P IC, PQDR Data Exchange, 

replaces system unique transactions currently used to exchange PQDR data by 

providing the DOD Components with a standard electronic transmission method for 

PQDR data exchange between AIS's AISs.

C24.6.1.2. PQDR Movement Transactions. The DLMS 842P moves the 

PQDR between the different investigating points. PQDR Inter-Service data exchange is 

required IAW DLMS 842P. Data required in each transaction is defined in the DLMS 

842P IC. All transactions will have the ability to provide attachments as needed. 

C24.6.1.3. The procedure by which PQDR processing points may update any 

data element and at what point in the PQDR process is also defined in the DLMS 842P 

IC. For inter-Service PQDRs, communication both to and from Originators must only be 

sent to the Screening Point for evaluation regardless of transaction code. PQDR 

processing points can only directly communicate with the processing point immediately 

preceding or following them. Additional business rules can be found in Appendix 7.27 

of this volume. 

C24.6.2. Product Data Reporting and Evaluation Program (PDREP). The term 

PDREP refers to both the overall business process and supporting automation, 

including both direct web input and transaction exchange. PDREP promotes continuous 

process improvement of supply chain processes within the DoD for increased materiel 

readiness by providing a means to hold external DoD suppliers and internal supply 

chain stakeholders accountable. PDREP-AIS formerly known as the Product Quality 

Deficiency Report Inter-service Interface (PQDRII), is the DoD's PQDR system of 

record. PDREP-AIS supports DLMS implementation that enables PQDR transaction 

exchange; provides a web-based entry method to assist users who are not supported 

by another DLMS-compliant PQDR application; and provides visibility of PQDRs for 

research and trend analysis via management report/query capability. PDREP-AIS will 

allow users to query the transaction history by Report Control Number (RCN), view a 

composite of the PQDR, and provide central points of contact in the event of a 

transaction failure.

C24.6.2.1. The PDREP-AIS PQDR application automates the Standard 

Form (SF) 368 paper form, facilitating the DoD standard transactional exchange 

described above. It brings the PQDR into an integrated transactional environment, 

supporting both direct input (under Component business rules) and transaction 

exchange originating within Component applications. PDREP-AIS facilitates 

communication and interoperability between U.S. Military, Federal Agencies, 
Enclosure 2, ADC 1443A

Page 13

Contractors, and the International Logistics Control Office (ILCO) on behalf of the 

Security Assistance customer. It controls routing of web submissions and logistics 

transactions according to established business rules. It supports information exchange 

between the customer, the Inventory Control Point (ICP)/Integrated Materiel Manager 

(IMM), the Originating Point, Screening Point, Action Point, Support Point, Contractor, 

and other Stakeholders. It encompasses many transaction types between multiple 

parties to include, but not limited to, new report submission, correction/modification, 

cancellation, follow-up, requests for reconsideration (rebuttals), and PQDR investigation 

results (including interim responses, additional information requests, and resolution 

responses), in addition to the capture of report and response management statistics. 

Access to PDREP PQDR management reports requires submission of a User Access 

Request (UAR) to the PDREP System home page.

C24.6.2.2. PDREP provides an automated process for tracking PQDR 

response information. Data collected will enable the DOD to identify trends of, establish 

discrepancy volume and dollar values of PQDRs. This allows users to bring 

management attention to problems with materiel quality and supplier performance 

information as necessary; improving the requisitioning and distribution process within 

logistics operations. This process provides an effective means to report, resolve, and 

measure deficiencies related to supply chain performance. 

C24.6.2.3. The DOD requirement is that paper submission of PQDRs and 

non-DLMS compliant PQDR applications will be fully phased out with migration to 

DLMS. By exception, until electronic reporting under DLMS is universally available, 

PQDRs and associated responses may be reported via hard-copy SF 368, encrypted

email, through customer service help lines or any other manner acceptable to the 

submitter and recipient. All manner of inter-service transactional reporting must meet 

the criteria described in this chapter. 

C24.6.2.4. DoD Components with an established interface with PDREP, 

through DAAS for PQDR processing, will designate primary and alternate 

representatives for the Component PQDR AIS to the PDREP System Administrator. 

These representatives will be notified via email when catastrophic transactional failures 

occur during PDREP business rule validation protocols. Catastrophic transactional 

failures are those that are so severe that PDREP will not generate a Transaction Set

(TS) Purpose Code (TS-44) and corresponding Reject Advice Code. Components will 

provide name, telephone, and email address to the PDREP System Administrator, and 

to the DAAS.

 C24.6.2.5. Exhibit Tracking. Systemic update of the PDREP-AIS for exhibit 

tracking is provided as a by-product of standard logistics transactions. When received at 

a distribution center, the receipt transaction will identify the PQDR RCN and an 

information copy of the receipt will be provided. Similarly, when a DLMS shipment 

status transaction is prepared for the shipment of an exhibit, the shipment status will 

perpetuate the PQDR RCN from the release order. When the Support Point returns the 

PQDR back to the Action Point because the exhibit(s) was not received, control of the 

PQDR transfers back to the Action Point. If the exhibit(s) arrives at the contractors 
Enclosure 2, ADC 1443A

Page 14

facility after the PQDR was returned by Support Point to the Action Point, and the 

PQDR is currently located at the Action Point, the Action Point should rebut (TS-RR) the 

PQDR back to the Support Point for processing; if the PQDR is located at the Screening 

Point or was closed, the Screening Point reopens (TS-RO), if necessary, and rebuts 

(TS-RR) the PQDR to the Action Point level. 

 C24.6.2.6. PQDR transactional timeline, or the systemic method of moving a 

PQDR between process points, will be conducted in accordance with Enclosure 2 of 

ADC 1007E. Information systems will only allow transactions within the information 

system when the PQDR has reached that point in the PQDR Timeline. Only the 

transactions at the point in the timeline will be permitted. All others will be systemically 

rejected by PDREP-AIS. 

C24.6.2.6. Services/Agency information systems may perform additional 

tasks within their information systems as long as they do not interfere with the DoD 

processing of inter-Service PQDRs. Data elements may only be updated by personnel 

processing PQDRs at the point in the PQDR Timeline process flow IAW DLMS 842P IC. 

C24.6.2.7. DLA will not reopen a PQDR investigation after 180 days of 

sending a Completion Notification (TS-CN) Final Reply with no response (action) by the 

Screening Point. On day 181 or later, a new PQDR (RCN) would need to be issued 

referencing the old RCN, if further action by the Action Point or Support Point is required

C24.6.2.8. When it is determined that credit should be issued after the PQDR 

has been closed by all parties, the Originator or Screening Point must submit a new 

PQDR and reference the original PQDR RCN.

C24.7. Product Quality Deficiency Investigative Closing Requirements.

C24.7.6.1. Input by either the PQDR Action Point or Support Point, the 

information to be entered in each data element is dependent upon the type and cause 

of the deficiency, and the information requested may not be appropriate in all cases. 

The information requested is typical when the cause of the deficiency is due to nonconformance with contract requirements. The investigative closing codes provide 

specific details about the findings of the investigation. Together these codes make up 

seven segments of investigation related data forming a nine-character code referred to 

as the Summary Code. All segments of the investigative closing codes must be 

completed prior to the Action Point submitting a Final Reply. Failure to complete each of 

these data elements by the Action Point will result in the transaction being rejected. 

C24.7.1.1. The seven segments of closing data include (1) defect 

responsibility, (2) severity of the defect, (3) broad classification of the cause, (4) detailed 

cause of the defect, (5) preventative action taken because of the defect, (6) corrective 

action taken for the defective materiel, and (7) disposition of the deficient materiel. A 

complete list of investigative closing codes can be found in Appendix 7.27 of this this 

Volume. 
Enclosure 2, ADC 1443A

Page 15